VIP Traveler Reviews

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Edited by: Amanda Futrell
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About VIP Traveler

VIP Traveler simplifies travel planning with preplanned packages and customized trips. As a travel-planning and concierge service, it offers curated vacations and personalized itineraries designed around travelers’ preferences and budgets. Through its global partner network, travelers can access special deals and exclusive packages. A Buy Now, Book Later option lets travelers secure a deal before choosing their travel dates.

Pros
  • Limited-time resort deals with added perks
  • Reserve deals before choosing travel dates
  • Global partner network
  • 24/7 customer service
  • Dedicated Travel Stylists for custom trips
Cons
  • Not all trips are refundable
  • A couple of cancellation complaints

VIP Traveler Reviews

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    Page 3 Reviews 50 - 250
    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 25, 2024

    We purchased the Maldives package from VIP Traveler. We saw the deal and it was really good. They were doing a promotion for that new resort in the Maldives. They also gave me a promotion deal to pay 50% upfront and 50% at a later date. We booked it for our honeymoon. I did it online and it was really easy to do. They were very helpful. It's been a good experience. I highly recommend VIP Traveler.

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    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Feb. 25, 2024

    Booking our trip to Maldives with VIP Traveler was a seamless and very easy process. The price was excellent and it was a promotional package. We communicated with them via email or chat, and they were very good.

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    Verified purchase
    PriceStaffRates

    Reviewed Feb. 25, 2024

    Selecting the Maldives package with VIP Traveler was fine and easy. It was all done online. I also checked the prices of similar trips to the Maldives and they were the least expensive. Plus, they had great reviews as a company. I also wanted to know what my timeline was and they answered right away. They were very informative.

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    Verified purchase
    Customer Service

    Reviewed Feb. 25, 2024

    I booked a package to the Maldives through VIP Traveler and it was very easy. It was not too restrictive with the dates. They were very flexible with having to change dates, which I've had to do since. Everything was done online. They provided information via email where the request could get sent to. But the response time was a little bit longer than what I expected. It was between 24 to 48 hours. I expected something a little bit faster.

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    Verified purchase
    Sales & Marketing

    Reviewed Feb. 25, 2024

    I bought a Maldives package from VIP Traveler and it was very easy to select the package. The room was discounted and it came with a few different experience things while you're there. I would recommend VIP Traveler.

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    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsBilling

    Reviewed Feb. 25, 2024

    I purchased a trip to the Maldives and I wanted a refund because they charged me in full. They didn't answer me for weeks, so I had to go to my bank and file a claim. They paid immediately and they said I have two months to book it. But I contacted them right away about canceling and they didn't answer me for two weeks. I said I'm not doing this because it was $6,000. They finally contacted me after the claim went through and they said, "Why did you do that? We would've answered it." I said, "You never answered me." They were trying to get me to stop the claim so they could refund me. But my bank told me, "There's no point in doing that because we filed a claim." So they took it off my credit card. They have to fight with my bank now. I feel like they were trying to scam me again and trying to say, "Oh, take it off." And then they wouldn't refund me.

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    VIP Traveler
    Response from VIP Traveler

    We're very sorry this didn't work out as planned. We're always committed to refunding customers when a booking doesn't pan out and is detailed in our refund policy. We have a dedicated team that works around the clock to ensure the customer’s travel booking goes off without a hitch. We definitely encourage all of our customers to come to us first with any issues, this way, we can issue a direct refund quickly and efficiently.

    Verified purchase

    Reviewed Feb. 25, 2024

    Booking through VIP Traveler is really easy and good. I like the deal that they offered. I didn't end up going on the trip. But I contacted them to talk through canceling and possibly setting up a new trip and they were super reasonable and easy to talk to.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 24, 2024

    We called VIP Traveler and we booked a trip. But there were several things we had to do that VIP should have done. I told them that since we booked this trip through them, they should be the one to help us with booking our spa in Indonesia instead of us having to pay money to call all the way to Indonesia to see about getting the spa. They gave us this God awful long number and we had to call Indonesia. We had to call both of the hotels there and book both the spas there. Their hours are about opposite to ours, so three times we had to call there and when we got somebody, they couldn't understand us and we couldn't understand them. We were also making sure that we had our reservation for one of the motels there and we had to call that place, too to do that. We've traveled a lot and when we used Wingbuddy, they had everything down to the T. But VIP Traveler wasn't like that.

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    VIP Traveler
    Response from VIP Traveler

    Hi Dianne, wondering if you were actually booking through VIP Traveler? We don't sell 'motels' - but Luxury 5-Star hotels. In any event, bookings for activities (like Spa) etc are generally done on check-in at the hotel or on the day you'd like a treatment once there. We can certainly escalate any requests, but in general, if you call the hotel yourself on a public line - you'd be speaking with a generic front desk staff, not our direct management contacts there.

    Verified purchase
    PriceRefunds & PayoutsEase of Use

    Reviewed Feb. 24, 2024

    I made the reservation online for Maldives and paid for it. The one I got was cheap and I have until May of this year to tell VIP Traveler my dates. Selecting a package was very easy because the inclusions are well written and what you can expect is all made out. VIP Traveler is easy to navigate online and everything is laid out. I'm hoping it's gonna be okay and there is nothing hidden that’s gonna be a problem soon. But I'm expecting it's gonna be great because my friend told me she never had a problem before. I showed it to my friends because it’s a good deal. It's the lowest so far that I've seen in Maldives. So, they're looking at it right now.

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    Verified purchase
    Customer ServicePriceRatesTimeliness

    Reviewed Feb. 19, 2024

    I was planning to travel Bali this year, so I did some research online. VIP Traveler's package price was very reasonable, so I booked with them. They charge 295 a year for the membership. The upgrade on their package was a very good deal, and when I tried to email and ask a question, they responded right away.

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    Verified purchase
    Refunds & Payouts

    Reviewed Feb. 19, 2024

    I booked a trip but then I cancelled it within a day because I realized I couldn't go on those days. They were very good with refunding me my money.

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    Verified purchase
    Ease of Use

    Reviewed Feb. 18, 2024

    Booking a package with VIP Traveler was super easy. I did it all by myself. The website was very easy to use.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed Feb. 18, 2024

    VIP Traveler was wonderful to work with. We booked this a week in their Maldives property, which was a short taxi boat ride from the airport, which we thought was ideal. I have a goal to catch giant trevally. I started booking guides. They told me that I would have to get away from the main island of Malé because all the fish are further out. I found another property with the same price as the one I just booked but it's 300 miles out, which meant I had to pay for a sea taxi which was expensive because they land on the water. But it would take us out to where the fishing was better. So, I had to cancel that one because we're staying at another property which is 300 miles away. But the all the reviews about fishing are better. So, I called VIP Traveler to cancel and it was wonderful. They were gracious, and “Thank you,” and done.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed Feb. 18, 2024

    I liked VIP Traveler's deal. And it was actually where we wanted to go for our honeymoon. So, it worked out. Their website is very user-friendly. I reached out so they could coordinate with the hotel for my transportation to the resort. It was quick.

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    Verified purchase
    Ease of Use

    Reviewed Feb. 18, 2024

    VIP Traveler's website was intuitive. Go with them.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 18, 2024

    VIP Traveler had a good deal. Also, they responded quickly and were able to answer all my questions. They're good because I was looking to book a vacation to Bali. And I was happy to get their marketing because it was helpful. It was one of those times when the ads actually made sense. Try it too.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 18, 2024

    We booked a trip to the Maldives. I just called VIP Traveler and they helped me. They walked me through it and it was extremely easy. I originally booked online, but I did an option to pay now and book later. So, I had to talk to somebody. They were nice.

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    Verified purchase
    Online & App

    Reviewed Feb. 18, 2024

    So far, VIP Traveler has been great. Their website is wonderful.

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    Verified purchase
    Customer ServiceOnline & AppTimeliness

    Reviewed Feb. 18, 2024

    I had questions and VIP Traveler responded right away. The package deal was a special offer and I used their website for booking the package. It was good. I booked the dates and they said the resort would confirm it and they would send it back.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed Feb. 18, 2024

    I booked a package for Punta Cana with VIP Traveler and it was in my price range. I like how they offer that swim-out suite, which was one of the selling points for me. The website was very user-friendly. Everything was self-explanatory with what they offered already on the website. I used the chat box before I made the purchase to know what the resort was because it didn't specify the resort and they quickly told me. The marketing process was very convincing. Even the ads I saw on Instagram and Facebook didn't seem like it was a scam-type thing. I even researched VIP Traveler online and it seemed fine also.

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    Verified purchase
    PriceStaff

    Reviewed Feb. 18, 2024

    We did a lot of research and VIP Traveler seemed to be the best and most cost-efficient choice. We were a little nervous because we didn't know anything about VIP Traveler, but the hotel has confirmed everything and that's the most important thing. They were also very responsive and using them was easy. They're consumer-friendly and they have a good graphic user interface. It's no Expedia, but it's good enough.

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    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed Feb. 18, 2024

    I did a little bit of research on VIP Traveler and looked at some reviews and tried to see if it was legit. There were some good and bad reviews, but it seems like the negatives were not anything related to them being a scam. It seemed like people were able to get what they paid for. We chatted with VIP Traveler during the booking process. We are a party of four, and we were wanting to purchase two over-water bungalows that are two-person bungalows. So, our question was whether or not we could get those two bookings linked or make sure that the reservations were together. We ended up booking them all together, and then they said they would put us in touch with the hotel afterwards, which we still haven't done because it's so far out but we're optimistic that we can get that taken care of.

    Overall, the email correspondence has been satisfactory. So far, so good. VIP Traveler seems to be legit and we've received a couple of confirmation emails with lots of information. The package we got was a special promo. Normally, VIP Traveler has a membership involved, and we were able to bypass the membership and book without being members. The package seemed like a really good deal. It was heavily discounted due to it being a new resort.

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    Verified purchase
    Online & AppEase of Use

    Reviewed Feb. 17, 2024

    They had a good offer and their website was very easy to use.

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    Verified purchase
    StaffEase of Use

    Reviewed Feb. 17, 2024

    The website was very easy to use. I didn't even need to speak with an agent. It was very self-explanatory. The process is easy. After I booked it, I confirmed with the hotel directly and everything went through.

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    Verified purchase
    PriceStaffRates

    Reviewed Feb. 17, 2024

    The pricing seemed very fair versus other places so I went with them. I booked online and it would have been helpful if someone had reached out. I know the flights were separate from the booking on VIP Traveler and there was a note about talking to someone from the resort or VIP Traveler once the flights were booked. It would have been nice to have someone reach out and get that all sorted out.

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    Verified purchase
    CoverageTechSales & MarketingPrice

    Reviewed Feb. 17, 2024

    I booked VIP Traveler because they have a promotion that they were running. However, there was a little issue with our dates at first. I had to go back to the resort because when the resort sent me the confirmation, it had the wrong dates. I didn't know if I put the wrong date in or if they did. But they fixed it on their end right away and sent me a new confirmation. We got it straightened out and everything was fine. The whole package was cheaper than buying it directly through the resort. They also gave me a lot of additional promotional things, like free cocktail, a boat ride, one hour massage, that you wouldn't have gotten if you booked it through the resort.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 17, 2024

    I was a little skeptical of how good the deal was with VIP Traveler and if it was real for a minute. But everything seemed to check out. Booking with them was easy and they sent me a promo code that allowed me to only pay partial amount upfront. I had an agent help me over the phone and via email, and I felt like he was annoyed with me because I kept asking if it was real. But he was very helpful and responsive.

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    VIP Traveler Company Information

    Company Name:
    VIP Traveler
    Year Founded:
    2020
    Address:
    142 W 57th Street 7th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10019
    Country:
    United States
    Website:
    viptraveler.com