VIP Traveler Reviews

4,894,382reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+2 more
Author picture
Edited by: Amanda Futrell
Author picture
Fact-checked by: Jon Bortin

About VIP Traveler

VIP Traveler simplifies travel planning with preplanned packages and customized trips. As a travel-planning and concierge service, it offers curated vacations and personalized itineraries designed around travelers’ preferences and budgets. Through its global partner network, travelers can access special deals and exclusive packages. A Buy Now, Book Later option lets travelers secure a deal before choosing their travel dates.

Pros
  • Limited-time resort deals with added perks
  • Reserve deals before choosing travel dates
  • Global partner network
  • 24/7 customer service
  • Dedicated Travel Stylists for custom trips
Cons
  • Not all trips are refundable
  • A couple of cancellation complaints

VIP Traveler Reviews

Filter by Rating

  • (62)
  • (10)
  • (4)
  • (1)

Popular Mentions

    How do I know I can trust these reviews about VIP Traveler?
    • 4,894,382 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about VIP Traveler?
    • 4,894,382 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 20 - 50
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 11, 2024

    I know some people who said they've been to Vegas from VIP Traveler, and it was great. They said, “The room was really good.” I booked the Punta Cana package for June and it was easy. I did it online and I called them up to make sure. The reps answered right away, and they were very nice and friendly. For the price of my package, my room was upgraded and it's all inclusive with the better hotels.

    Thanks for your vote!
    VIP Traveler
    Response from VIP Traveler

    Hey Alicia, this sounds like you’re actually giving us a 5-star review! Perhaps you hit the wrong button accidentally? Glad you enjoyed your experience!

    Verified purchase
    Staff

    Reviewed March 10, 2024

    We like the deal that VIP Traveler presented. We were looking at going to the Maldives, and they had a deal presented. It was simple. Overall, I was very satisfied. I like the ease of booking and contacting them, and the whole process was easy. They took care of everything.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed March 10, 2024

    After I spoke to a VIP Traveler rep, she sent me a link and then I paid that way. Selecting a package was good. I knew what I wanted. It's just that there were all of these fees from where we stayed. It said $4,999, and it ended up being like $7,000. It's crazy because when they say $4,999, it depends on the time when you're traveling and the date that you want, and then the price will change. Other than that, the vacation was good and I may be using VIP again.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed March 10, 2024

    VIP Traveler had the promotion at Dubai at the time. And we would go to Dubai. But just the travel, the layover, and the lag, and having two children in school and trying to piece that together is what made us go to Belize instead of Dubai. But we were still able to use our credit towards a trip to Belize in May. I spoke with an agent because I had to make a change. He was great. He helped us get a transfer. It was a three-day process because it was a process of him working with the resort. He just had to wait for them to confirm. He emailed me and kept me up to date on everything that went on.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2024

    VIP Traveler has a good reputation. I followed the link. When I had some questions, I called the rep. VIP Traveler was helpful and provided me the information I needed. They gave everything I needed to know about the package. They let me know what the vacation would be like. Just technology they bring where you can please your life yourself going on that vacation.

    Thanks for your vote!
    Verified purchase

    Reviewed March 10, 2024

    We booked an all-inclusive with VIP Traveler for December and it was super easy. It was for Live Aqua Beach Resort in the Dominican Republic. The actual package listed out all of the amenities that included such as butler service, drinks and upgrades. We got a good deal.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed March 10, 2024

    VIP Traveler has two options. We could book now-pay now, and pay now-book later. Because we didn't know what dates, I chose the option of pay now-book later. That was great. Knowing how much it was. It included some VIP perks such as the seaplane transfer from the airport to the resort. There was a a special breakfast included. I received an email confirmation saying, “We received your payment. Here's your details. Reach out to us via email when you're ready with your dates, and we'll check with the resort to make sure they're available.” And that's exactly what we did. I spoke with a gentleman named Chris because I had a few questions regarding some other stuff, so I was able to schedule some time with him and he was able to help me. We had such a positive experience, I was able to book another trip.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedOnline & App

    Reviewed March 10, 2024

    VIP Traveler's customer service was good. Like the one time I had to go on their website and ask a question, they got back to me quickly. They replied to my emails quickly as well. And I found every time they said, "You'll get the reservation code by this time," or like, "This reservation code is for this," it was very detailed and on time, which is sometimes what you usually don't get. It's good.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceRates

    Reviewed March 10, 2024

    We happened to find VIP Traveler, and we thought it was a great deal. It was a discounted price on the actual stay. We were on our honeymoon. We wanted to go somewhere tropical like Bali, and it ended up working out with the dates that we had free to travel. Booking online was easy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPricePunctuality & Speed

    Reviewed March 10, 2024

    I got a Bali package from VIP Traveler and it was fairly easy. Everything was done online. However, the one time I needed something, they were a little slow to respond. I ended up working directly with the hotel and the other vendors. It was also expensive.

    Thanks for your vote!
    VIP Traveler
    Response from VIP Traveler

    Hey Imani, was this about the change to your day tour start time? We do encourage our travelers to liaise directly with the hotel or tour company once they are there on the ground - it’s always easier and faster! Glad you worked out the timing difference.

    Verified purchase
    Refunds & PayoutsStaffBilling

    Reviewed March 10, 2024

    VIP Traveler has good deals and I didn't have any problems when I asked for a refund. I canceled and didn't take the trip, and they fully refunded my money. The booking process online was easy, but then they didn't take Amex and that was an issue for me. I just used another credit card to pay for it. Then they said I had 30 days to ask for a refund, so I did. The trip was for Bali. It was 3,999 for two people for nine days. It said it was plus taxes and fees and it was another 1,000. They have some amazing destinations but when I clicked on the link for the Bali things, I didn't see a bunch of different ones I could choose from. As far as the accommodations, they were all like 5-star hotels from what the pictures look like. There were two different hotels in Bali. One was in the jungle and one was on the beach, and they looked fantastic.

    Thanks for your vote!
    Verified purchase

    Reviewed March 10, 2024

    They have a good deal and their site is good. It was an easy purchase and we got a package for Bali.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 10, 2024

    I booked a reservation about a month ago and I just did everything online. I’ve been communication with VIP Traveler’s third party through email about the transportation to and from the airport for my upcoming reservation. The communication has been lacking on VIP Traveler’s end. All I got was a confirmation email about my itinerary. Beyond that, it's been quiet and I had to reach out to them about travel adjustments just because of the flight times that I'm arriving to my destination and layovers. They could work on their communication a little bit better.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffEase of UseHonesty & Transparency

    Reviewed March 9, 2024

    The two different people who helped me out were very patient. It was my first time so I made a lot of mistakes. I didn’t know what I was doing. They provided a lot of information, were very flexible and knowledgeable. They gave me all the details I needed to know upfront. So, I appreciate that. I’m hoping that when I go on the trip, everything is gonna be perfect. The bookings were very straightforward. I’d still call to get clarity if everything I saw in the fine print were included or if there was some hidden fees or something that I wasn't aware of. But it’s self-explanatory and easy to navigate. You're able to work your way through it. I wish VIP Traveler would give me some points for a recommended friend. My friend was trying to do the Costa Rica one and she had paid but VIP Traveler told her that the hotels had sold out. My other friend was going to the Maldives. I dragged her on that one too.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 9, 2024

    Booking with VIP Traveler was easy and the customer service was top-notch. Everything was great.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingOnline & AppRates

    Reviewed March 7, 2024

    It was easy to book a trip to The Maldives with VIP Traveler. Their website was really straightforward and I was able to get a discount rate for the hotel.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed March 7, 2024

    VIP Traveler is easy and cost-effective. We got the Maldives all-inclusive for six nights package. I didn't complete booking the date and somebody reached out to me after that. They made sure I knew that it hadn't gone to completion.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed March 6, 2024

    Like VIP Traveler said, flexible dates, book now, choose the dates later. It seemed too good to be true. The first trip I did was last year to Bali. They don't have that offer anymore. But I had to change the date a couple of times and it was no issue to do it. The person responded on the weekend. They responded immediately to my email. And they gave me a number to call also on the weekend availability. When I arrived at the airport, I couldn't find where the people were meeting me that were supposed to take me from the airport. So, I emailed. And even though it was in the middle of the night here in the US, I got a response back almost right away.

    Everything went great. They emailed a bit before the trip dates with a checklist of, "Here's what to expect. And here's what your trip includes. Here's some phone numbers to contact. Here's some local taxi companies." The second trip didn't include a pick-up from the airport, but that was clearly stated. Everything went smoothly. After I took the first trip, there was no promotion. But the second trip I took, I invited friends to come with us. There was a small token. The trips are not cheap. So, it was not a lot. But it was a 100 bucks off.

    Thanks for your vote!
    Verified purchase
    Tech

    Reviewed March 6, 2024

    My sister found the deal, and we tried it out and we liked how easy it was to apply and book our trip. It went smoothly. That's why we booked again for this year. VIP Traveler had the deal for Punta Cana. It's five days. It came out $2,100 for two people.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed March 6, 2024

    The website was good. When I did the booking, I just filled out the form and then it was done. So far, I feel good about the price.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 6, 2024

    I'm going to Maldives and I booked the all-inclusive seven-day over-the-bungalow suite with VIP Traveler. Selecting the package wasn't bad. I just couldn't understand most of it online, and because I couldn't do it online, I had to call them and they did direct me on how to book it. I booked it, and it was smooth. There was a promotion, but then it was half board. It wasn't full package and it was me and my husband's 25th wedding anniversary, so we did the full package.

    The rep was very nice. She explained everything into details and directed me to the website and explained to me that until I receive a confirmation, it doesn't mean everything is a done deal because they had to contact the hotel and make sure that the hotel is available then. She explained that I shouldn't buy my ticket any time soon until I get a confirmation. So, everything was very clear. Initially, when we called her, it was like I was bothering her, which I didn't like it but I really liked the package and my husband really wanna take me to Maldives, so I overlooked it.

    I just think that should change because I spent over $7,000 buying this package. At least I should have gotten a warm stuff. She probably thought I wasn't gonna buy but it took a while for her to warm up to me, which wasn't nice. My husband and I and my friend travel a lot. It's our hobby. This is the first time I found out about VIP. So, who knows we could change to VIP? But her response wasn't warming to me. I really needed the Maldives to go because it's my dream come true, so I just overlooked her bad habits. So far, everything is good.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingRates

    Reviewed March 6, 2024

    There was a promotion of a new resort. It was a good rate and it caught our eye. The booking was good and I didn't have any problems.

    Thanks for your vote!
    Verified purchase
    BillingEase of Use

    Reviewed March 6, 2024

    I went with VIP Traveler for a trip to The Maldives and at first, it seemed difficult to pay $6,000 for something that I'm going to do 15 months from now. In sharing that concern, I was offered a payment plan which made it a feasible thing and I was delighted to participate. I also liked all the extra add-ins that are beyond just the hotel. They seem to have some nice packages and they are easy to use. Also, luxurious.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2024

    The package that we were attracted to was a great deal and it was easy to select. I was a little confused when it was time to book my date, but I figured it out and VIP Traveler has been helpful. They answered my emails with questions that I've had.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2024

    I liked the package that VIP Traveler offered. They were very receptive. A couple of times, we did a rebook on some information, and changed some dates and they were very helpful with that.

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed Feb. 26, 2024

    VIP Traveler offers really good deals and they even do walkthrough videos of the properties that they're offering discounts for. We recently booked a trip to Maldives, and it was very easy because of the way that the website was set up. So far, the sales process was good.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 25, 2024

    I purchased the package, but I haven't scheduled the dates. But it has been good so far. I needed some help in questions about the process like scheduling, booking or paying something, and VIP Traveler replied fast. They gave me what I needed. It was efficient. Also, the package was a good deal.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Feb. 25, 2024

    VIP Traveler was professional and courteous. We would recommend them. We booked a package to the Maldives, which looked amazing, and it was a fantastic price. VIP Traveler had a huge promotion because the resort was new and offered all kinds of benefits and packages with the price that they quoted. Also, the booking went very smoothly. We did it all online and it was very easy. But we canceled. We had an agent help us when it came time to cancel and get a refund. It was pleasant and they were very professional and prompt in getting our money back to us, which we appreciated a lot.

    We wound up working with another travel agent for the different trip that we wanted and she had never heard of VIP Traveler and was very leery for us to use them because no one that she knew in her circle knew of them. She has been doing this for 20 something years. So, we were originally concerned, but the way they handled us and our refund, they just need to get some time under their belt and get some word of mouth spread around with some of the larger travel agencies to let them know what they're all about and that they're not just a fly-by-night company that may go away and people would lose all of their funding.

    Thanks for your vote!
    Verified purchase
    PriceRefunds & PayoutsRates

    Reviewed Feb. 25, 2024

    Booking the Maldives trip was great. Also, the price of the resort was good. But I decided to cancel, and VIP Traveler refunded the money. They did it right away. There was a two-week cancellation period. I told them we decided not to go. It was a good experience.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Feb. 25, 2024

    Booking was straightforward and pretty clear. Also, I reached out and they gave me a payment plan to pay it in two installments. It was like the rep already knew it or experienced that before and she provided a quick solution.

    Thanks for your vote!
    Loading more reviews...

    VIP Traveler Company Information

    Company Name:
    VIP Traveler
    Year Founded:
    2020
    Address:
    142 W 57th Street 7th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10019
    Country:
    United States
    Website:
    viptraveler.com