United Airlines Reviews

Had the rudest, aggressive and combative main cabin head flight attendant ever. 15 secs after I sit down, this woman starts on me about my bags not under the seat. I mentioned something about the attitude and my chair mate agreed, he said it was present prior to boarding since she had gotten into it with him. 4 hrs of harassment and treated with malice and hate right off the bat. Had tray table down with my legs crossed, not Ok so I stopped, though the rudeness didn't. Another point my legs are cramping so I extended them in front of me. I was told this was not ok due to COVID. I asked" Does United not disinfect between flights? That's what the ad says" She fumbled for words and did not give me a yes or no answer.

United Airlines is holding our $2,300.00 for a trip to Spain in May 2020 which was canceled due to COVID-19. We are now sending our credit card company we used to buy the tickets a complaint letter asking for help getting our refund. I hope someone from United sees this and decides to help us get our refund since this is the worst experience I have ever had with an Airline company.

I book an international flight with United for $685. I later had to cancel the flight for Covid-19 related issues. When I re-booked a flight the ticket happened to be $148 cheaper. I asked for a refund. The united representative said they could give me a travel certificate which I could use on a subsequent flight. I finally got clearance to travel and tried to re-book a flight with united. This time the ticket price had gone up by $78. Instead of using the $148 credit to pay the difference, United asked me to pay the $78, indicating that the travel certificate could only be used on certain flights, referring me to the "fine print" that came along with the travel certificate. I feel defrauded of $148. I understand the United may be having hard times but all airlines are having difficulties. I am not likely to use this airline in the future, and would actively discourage others from using this airline.

Recently I traveled on United first class. Planes are dirty and old. On my return there was a major delay due to their computers were down. The agent told me they couldn't print paperwork. The pilots needed to take off. I know this is not true because my neighbor is a chief pilot. Due to their problems the agent booked me on flight on American in economy class. Once home contact united and filled out a refund for the difference in ticket cost going from first class to economy. Guess what their response was? I would not be getting any refund period. I guess united needs the money more than my business which is 1K status. Switching airlines. United is rated one of the airlines with delays and cancellations.

First flight was cancelled by United due to Covid. They gave us a voucher. We rebooked a new flight for the same day. Then we got an email stating that portions/legs of our new flight were canceled/unconfirmed. Asked for a refund since they cancelled BOTH flights for this event and we no longer trusted that booking a new flight wouldn't be cancelled as well--we decided to just drive.

Purchased tickets to Roatan in March for my family, which were cancelled by United due to COVID. They gave me travel vouchers, and I rebooked our trip for June. The flights were cheaper in June, so they gave me additional travel vouchers. Then June flights were cancelled as well due to COVID. So I tried again for August. The August tickets were more expensive than in June, and United would not let me use more than one travel voucher per ticket, so I had to pay more cash. Now the August flights have been cancelled by United, and I am being told by United that they cannot refund of my money (almost $5,000) because I used travel vouchers for part of the ticket price. According to the Dept. of Transportation, United is supposed to provide refunds to customers if United cancels its flights. This is highway robbery, and I will not be using United again, and will warn all my friends to avoid them as well.

Worst customer service ever. They give you vouchers and then make it nearly impossible to use. They made me think I was able to use mine only to charge me quadruple the original amount of the flight. Jen (**) a supervisor had the audacity to tell me to "get over it." Not only that, last year a rep was telling me bad words and been very racist. That is the reason why they sent me the vouchers to began with. Only to later do this BS to me. And their solution is to tell me to get over it and only give me back the ** vouchers that I probably won't be able to use again.

We booked a trip to Italy for May. Due to COVID trip was cancelled. After multiple calls to refunds department (over 8 hrs on hold) they have yet to resolve this problem. We received a travel voucher which we did not want. We specifically requested a refund. Now they tell us that they cannot (ie will not) convert it to a refund. If looking for an airline that cares about customer satisfaction look elsewhere. It’s amazing that a company that received millions in bailout money they would treat their patrons so poorly.

Our flight TO Austin Texas on Spirit Airlines was CANCELLED due to COVID. We booked a car rental and the entire trip through Expedia. EVERYONE has given us our money back EXCEPT United Airlines. Now, if my flight TO Texas was canceled... how would it be possible to take a flight OUT of Texas if we aren't even IN Texas? Not to mention they then added a stop in Chicago, which entitles me to a refund being that it was changed. The whole reason of me choosing THAT flight is because it was a nonstop flight back. I mean if this is how they do business during a pandemic, good for them. And they got a bailout. I lost my job due to Covid so I could really use the cash at the moment. A credit good for 2 years? What am I supposed to do with that when I already DON'T want to fly your terrible Airline. So thanks for NOTHING UNTIED AIRLINES... AWFUL.

United canceled our flight because of COVID-19 and won't give a refund. They sent an email that said it was a refund but it was voucher for a future flight even though DOT regulations said they were required to give us a full refund if we requested one which we did. They will not accept our email and don't answer the phone. There should be a class-action suit against them. I recommend that no one ever fly United.

On June 16, 2020 we were scheduled to travel to Croatia. We are US citizens and Platinum MileagePlus members and United Airlines arbitrarily refused us boarding, wanting an entry permission letter from the Croatian government (after taking passports and tagging bags). United Airlines has never announced, posted or notified customers that they, United, would deny boarding if customers did not possess a copy of an official letter granting permission to enter any country. When we inquired where that requirement could be found the staff around us could not answer the question. The United staff in charge of International Travel approvals then ignorantly gave us a copy of IATA notice that only addressed EU citizens. She totally disregarded and omitted any reference to Non-EU citizens entry requirements that have been published for travelers with postings updated regularly from agencies with legal authority on these matters.

I’m highly satisfied and impressed by the United Airline customer service. The level of care and kindness of the representatives is one of a kind. My flight was cancel two times because of the covid 19 situation, the promptness and highly skilled representatives to rebook me to another flight was fast and very much appreciated. I’m forever grateful for all the help that I received in a timely manner. Thank you to all the representatives team of United Airline!!

My daughter has an underlying health condition. I let United know that she can not fly, or go anywhere because of the COVID-19 virus. I sent them a letter from her Primary Care Physician stating this. They refuse to refund money for plane tickets I bought in February. Basically taking almost $900.00 because I am looking out for my child's health. Very sad that they would pull this! I recommend SouthWest.

Hello. United is a greedy airline. Cannot travel anytime soon, we were going to Denver to help our son and with the virus of course that’s not possible. My husband is a school teacher, we’re raising our granddaughter. Her mother our daughter passed away. My husband is a good teacher we were supposed to travel during spring break. I’ve been reaching out since March to get a refund. Our granddaughter has epilepsy and we are over 60 years old so we can use the money back. Please give us a refund.

I originally purchased two tickets for my friend and I to go to Charleston, SC. The dates for the trips were May 23rd-25th. Then this whole COVID pandemic happened. Of course, I deemed it not safe for me to go. So I contacted Orbitz (the site I used to purchase the tickets). The rep told me she would credit my account in 7-10 days. When that did not happen, I disputed the charges with my credit card company. But United Airlines fought back and now the charges are rebilled to my account. That is not right. I could not fly on an airplane to another state when there's a pandemic going on. It's not safe. It's not wise. It's not right that United Airlines is doing this. I feel they are cheating me out of my money, especially since I never used those tickets.

I had a trip booked for April 23 2020 to see my son get married. Due to the outbreak of Covid 19 everything has been cancelled, shut down, etc. so there is no wedding happening. United received a bailout from the government. Took my money and still won't issue me a refund. Travel vouchers is what they gave me which I have no use for. They are not very accommodating and not doing the right thing in this situation. I don't typically fly but if I ever do again I will not be flying United. They are the worst.

My son had a flight from Las Vegas to Australia today. He had many articles to take with him that we had purchased for his family and needed to take 4 suitcases. I called United and they told me that 2 suitcases would be free, a cost of $45 for the third, and $55 for the fourth. I confirmed that with the gentleman on the phone because I thought that I misheard him. The last thing that I said to him was "so it will only be $90 for all 4?" and he said that I was correct. Well, my son got to the airport and the man that checked him in told him that it would be a total of $400 for the two extra bags; $200 each!!! When my son asked the gentleman what would happen if he didn't have the extra money, the man said that he could take 2 bags with him and he could leave the other two there with them. This is absolutely unacceptable and this is just one more reason that I do not ever and will NEVER fly United Airlines.

Refusing to give refunds during COVID 19 while events and trips are being canceled all over America. They're getting their help from the government to recoup cost lost, but not refunding money to the customers. We're not all in this together.

Where is Arnold Diaz when you need him? Shame shame shame. Bought tickets way before corona. Executive stay at home orders in NJ and California (destination). No nonessential travel per governors. Not even a place open to eat in Cali. Millions of people out of work. This healthcare worker essential and unable to take vacation. And GUESS WHAT??? Make everybody’s hardship worse= UNITED WOULD NOT ISSUE A REFUND. What a sorry state of affairs. Shaking my head. United has lost my respect and my business.

UNITED AIRLINES SET TO MAKE A FORTUNE ON THE BACK OF COVID-19 VIRUS. Booked two return tickets Heathrow to New York with United Airlines travelling 16th-21st April through Expedia. On the 18th March flight times were advanced by 3 hours now departing at 12:00hrs not the 09:00hrs times. The return flight delayed by 2 hours. On 16th March UK Foreign Office directive was 'against all but essential travel to the US'. Also, on 16th March, US Homeland Security suspended, UK citizens travelling from the UK, entry into the US (If arriving would be quarantined 14days)!

Due to the COVID 19 pandemic, my travel plans were canceled well before my April 2020 flight. United Airlines only offered me a $750 voucher towards future travel. In these uncertain times, I'd prefer a full refund.

I will never fly with United Airlines. I bought a ticket and insurance thru travel guard. I can't fly due to immune compromised. The ticket and insurance were ordered March 1 2020. Cancelled March 4 2020. My doctor filled out the required paperwork once I received it and it was sent to the airlines and travel guard the same day. I have been given the run around all the way up to today. Every excuse in the book. I now have my credit card company involved as I filed a dispute of the charges. There are over 600 airline employees with coronavirus and many have died. They are also getting a huge bailout. My daughter was refunded immediately without any issues and did not have insurance. This is nothing but a big rip off and fraud for not refunding me.

We booked a flight from SLC to Tahiti, planning well in advance including trip cancellation insurance. Prior to the trip, French Polynesia closed its borders due to COVID19 unless the passengers quarantined for 14 days upon arrival. We were booked on a 12 day sailing trip in Tahiti so a 14 day quarantine was not possible. We re-booked our trip with the first available yacht to accommodate our crew but it was outside the 1 year of the original purchase of the flights. UNITED REFUSED to refund our flights (over $3000!). I will take every opportunity to tell others to NEVER fly United both personally and over social media! I will NEVER fly United Airlines again. (I can't afford to keep GIVING them my money!)

I got screwed over by United Airlines purchased through JustFly.com. So Covid-19 got my wedding canceled and I had to also cancel our flight/ honeymoon. I bought the travel insurance for $50 per person and the extra cancellation policy for $20 per person. When it came down to cancellation and trying to reschedule we got absolutely no flexibility. We had paid for a great flight and flight time for May 24th to Hawaii, Kauai from LAX and a great flight and flight time back home. Now, I canceled and got my credit, but rescheduling my flight has been an absolute nightmare. I wanted to get my honey and I a flight and flight time with our credit that would be similar departure and arrival times to our originals but I couldn't. I couldn't even pay the difference.

Extremely bad experience costing us $1000 because United overloaded the plane causing us to miss the connecting flight and boarding our cruise ship meaning we lost 3 days on the cruise and laid an additional sum for 3 nights at a hotel and another flight on Alaskan airlines into Mexico!!!!!

In mid March (2020) we had to cancel a scheduled trip (of four) due to the safety and health enforcements that were occurring as a result of the Coronavirus pandemic. When we rescheduled the trip for a later date at a lower ticket price, United Airlines refused to provide a credit for the difference and we lost nearly $500. I was prepared to book a second trip had they provided the credit.

I had a ticket for my wife and I to go to Italy March 12-22. Italy was on CDC level 3 and 4 depending on area. On March 1st we decided to change our flight and go to Jamaica instead. I was charged a $300 person change fee for my wife and I. ($600 total). 2 days later United decided to waive change fees. SO they have repeatedly refused to refund my change fee or even give me a travel voucher. From complaints and reviews I have read UNITED has continued to show how little they care about their customers. I have a travel voucher available. Once I use that I will NOT FLY United again. I recommend others follow suit. My son flew Delta and they bent over backwards to help him during the same travel period.

United Airlines canceled then changed my flight to a time that would not work for me and added an extra leg to the journey from Savannah, GA to Grand Rapids, MI on April 6, 2020, then refused my refund even though they changed the deal. Had a similar issue with American Airlines last week and they issued a complete and instant refund. Never again United Airlines!

This is in response to needing to change a flight scheduled for April 23, 2020. John ** was the customer service representative to answer my call on March 31, 2020. Mr. ** was very professional in talking with me about my flight and was very helpful in taking care of the situation that was caused by the CV-19. Mr. ** is a fine asset to the ongoing integrity of United Airlines. This is a stressful time for everyone and Mr. ** projected a calm and respectful attitude in dealing with yet another flight cancellation situation. I sincerely look forward again to flying "The Friendly Skies of United" very soon. By the way, my very first flight was United in 1965, from Flint, Michigan to Chicago. Been hooked on flying ever since. Very sincerely, Judie.

United Airlines is HORRIBLE. They cancelled my flight plans and will only credit me back my flight fee, and are going to charge me for my insurance? (I paid for the insurance in case I decide to cancel) but United cancelled the flight and keeps my insurance money. SHAME ON YOU! That is HORRIBLE, and my future flights will be on American Airlines.

United Airlines needs to catch up with what is going on in the world and come up with a better response to the COVID-19 pandemic. The president and governors have mandated stay at home. Before all the mayhem, I booked a 1 way flight on United ($ and Miles) to FLL and another 1-way flight on Alaska ($ and miles) back to PDX. Alaska Airlines response to the pandemic was to send out a notice to its customers regarding a full refund if a flight due to the circumstances was canceled. I did so and was awarded a full refund of miles and $ on my credit card.

United Airlines is not handling flight policies and cancellations during the pandemic in a professional manner. They are TRASH! I will NEVER book with them again! The coronavirus has a ridiculously fast level of infectious spread that requires quarantine and social distancing. So it's tacky that United Airlines will NOT allow refunds. United also has the NERVE to not give me travel credits directly to my account for the $1,194 that I spent and was charged to my card. I will complain to corporate and never book again!

As an older individual I was worried about traveling a 13 hour flight to New Zealand. But I can't express enough how completely satisfied I was with this flight. The trip went by so fast because how comfortable it was. The seats were extremely comfortable with enough room in coach to actually bend down to tie a shoe without bumping my head. The TV monitor was a nice distance away without being in my face and the person in front could actually recline the seat a bit without it being intruding. I could cross my legs and actually sleep. We were given blankets and pillows in coach. Food was great..all in all it was a great trip and better pricing than other airline flying to New Zealand. This 13 hour trip was so much more enjoyable than a very painful 5 hour flight across US on an airline I won't mention.

My wife and I were scheduled for a 3 week trip through the South Pacific sponsored by the World War II museum. The museum group cancelled the trip due to the coronavirus. The leg from Lax to Hawaii was on United Airlines. It was an $8,500+ 1st class roundtrip ticket for 2. We tried to get a refund for the price of the ticket. United refused a cash refund and instead offered to give us a credit on a future trip but travel had to be commenced before January 2, 2021. First of all, based on our current situation it is most unlikely we would be able to comply with that restriction. Secondly considering the travel bans and restrictions on overseas travel it would be unlikely we could ever use it in that time frame. The employees we dealt with were very nice but could care less about our situation. Essentially it was, "oh well".

I flew United in 2019 and overall it was a good flight. It was an overseas flight. My biggest complaint is the passenger seating space. I had a guy in front of me to recline his seat and when he did his head was almost in my lap! All airlines need to stop trying to cram too many passengers into small spaces.

I have a $250 travel voucher that must be used before 5/31/2020. Even with the national emergency going on with the COVID-19 happening they will not extend the expiration date. Only response was that I have 331 days from 5/31 to plan a trip. With what is going on in the world that is impossible and no changes are allowed once travel itinerary is booked. I offered to give them the full breakdown of what caused them to issue the voucher in the first place. The issue caused a tremendous amount of problems for family in Texas and Florida. I told them if they knew the story they would probably offer my whole family round trip tickets to Hawaii. With what is going on right now I cannot believe they are not willing to make me happy as this was the reason they issued it in the first place.

Was packed seating on return from Israel to Newark. Once we got to Newark to fly to Greenville, SC and for hours all passengers that were to fly home were told 3 times different stories so finally After hours of waiting at midnight they gave vouchers for hotel. By time we got to room it was only 3 to 4 hours before having to return to catch morning flight which was also late arriving. Bad customer service.

I spent near 3 hours on hold to talk to customer service after United changed our non-stop flight to a 1-stop flight and increased our travel time from 3 hours to near 8 hours each way. My spouse has a severe anxiety issue and long flights will put a toll on her. Also, we paid extra to book a non-stop flight to go to our destination and after spending 3 hours on hold, I was told that United can't offer us a non-stop or a partial refund for the extra money we paid to book our tickets. Please do not reply back with offering me to cancel/refund my tickets, because if I do that I will be out near $6,000 for the hotel fees that won't refund my funds. This is 100% not acceptable. In simple words, I was charged for non-stop flight and United changed my flight to 1-stop that's supposed to be hundreds less and won't give me a refund. On top of that, I have to deal with my spouse being all bent out of shape during this whole trip. DO THE RIGHT THING! My number is **.

An event in April was cancelled because of the corona virus. We filled out the form to cancel of tickets and asked for a refund. We were told that they would give us a voucher that we would have to use within a year. Once the event was cancelled we had no reason to fly, we are seniors and don't fly often. Basically it was too bad. They are going to ask for a big bail out from our government but will not pass that on to the people they have already taken money from. Don't fly United.

This was the worst flight I had ever taken. I was scheduled to fly on UA448 on Saturday, December 28th. About 24000 frequent flyer miles were spent for the seat in Business class. They then proceeded to cancel my flight. I Was rebooked onto à plane that had fewer business class seats, and was 34 years old. Upon arriving at seat 5A, I realized that the recline function was broken. I asked the cabin crew to come and move me to a different seat. She gruffly told me that this was out of her control and I just had to deal with it. This continued to sour my horrendous experience with United. Upon takeoff, I asked her where the inflight entertainment was since my ticket told me that the plane was equipped with personal screens. She showed me that it was stowed in the armrest. She suggested I get out my credit card, which of course I did NOT have. I'm too young to have one!!!

I really like United. I appreciate they get a bad rap from some employees who have made some not-so-great choices, but I've also never seen that. I've always been treated respectfully by United. I've had complimentary upgrades when I was in uniform (long time ago), I've never really had any problems with the app or staff, I think they're a great airline. I think they're expensive, but you also get what you pay for. The planes and seats are comfy, and I personally prefer to fly on United whenever possible.

I just flew out of Denver International. I received a text that the plane would be departing from A57. Thirty minutes later I received another text that my flight would be departing from B85. A 20 minute walk to the train, back on train and a 10 minute walk to that part of the airport. Ten minutes later I received a text that my flight would be departing from A 65. I stopped at a United desk to double check on my departure gate. They could not get a hold of anyone to confirm my departure gate.

Our flight from Colorado Springs to Montana went very well. The flight attendants were attentive. The pilots handled the rough rough weather skillfully and most importantly, We took off and landed on time!

United Airlines have crammed so many seats into the plane that you feel like you are in a coffin. The weather was bad and we were stuck in the back of the plane at last minute because they used a smaller plane to take the last portion of the flight. It shook so bad that we thought it was going down, and then could not move as there was 3 inches in front of us. Horrible experience.

I have been a frequent flyer for several airlines but continue to be most loyal to United due their amazing reward program, flights available to almost all cities I need to travel to, and the customer service. I had an unfortunate family matter that happened unexpectedly and had to cancel a flight that I had booked and without having to verify, no questions asked and they waived my fees to cancel and also the change fee when I rebook. During such a difficult time this meant so much and that is why I will continue to be a loyal customer.

Because of this crazy time, I am considering changing a scheduled flight that I have with United Airlines. I paid $262 for my original flight. If I cancel the flight, I can bank the $ for 12 months and rebook at at later date. That sounds great, doesn't it? Well, I looked into it and this is what would happen. If I rebook on the very same flight and use my banked $, United airlines says "magnanimously" that they will waive change fees. However, United airlines will charge $545 for the rebooked flight (the very same as the original) they "use" the banked $ and still charge $283 more for the exact same flight. I tried booking a different flight in the future. If I booked this flight without wanting to use my "banked" $, it would cost $350. If I book this new flight using my banked $ United airlines will charge $1500!!

Due to the fact I have a son who is a United Pilot, and have taken several trips on United. I appreciate their sincere effort to accommodate my schedule and to be more than willing make schedule and trip as precise as can be. Recommend the airline to anyone who will travel by air.

Awesome experience with United. I’m about to go home on United short duration and the price is very fair and pet friendly and very professional ladies on the air craft. The snacks are good. I like the coffee better.

I have flown United over 1000 flights since 2009, reaching their highest "1K" loyalty year after year. The flights attendants' level of courtesy and service skill set vary to a large degree. There is no middle ground, either get an excellent experience or a poor one. The benefits of loyalty elite status are definitely worth going out of the way for, i.e. perhaps you take an extra flight to remain loyal instead of another airline direct flight. Perhaps you make a longer drive from Newark instead of Kennedy.

Because of a little misspelling on my last name that never denied me to travel before, the employee that day decided otherwise. The employee insisted on the fact that since my origins were Arabic it was different- kept saying that there were more regulations concerning my last name as it was Arabic, and that she would not change it and told me that I did not have the right to flight. I came to her to check in my baggage, not to ask her if I had the right to flight, as I already had my boarding pass.

I guess it's good for the price. Of course, you get what you pay for. They often have the lowest tickets, but they also overcharge for overweight or excess luggage, and basically tack on fees wherever they can. Flights are usually uncomfortable, and customer service leaves a lot to be desired. I've flown with them a lot, though, just because their flights are so cheap.

Like other US airlines the services are similar in comparison to Latin American Airlines which offer more servicios without charges like Avianca o Aeromexico that offer drinks and food that makes more attractive to fly with them. United in comparison with the other US Airlines the service is better.

Just took a flight from Des Moines to Chicago to Pittsburgh. The flights themselves were fine, not very comfortable seats. For the price I would think you'd get more than 2 bites of a snack and a small glass of pop. But everybody we interacted with was very friendly.

What you hear from the customer service rep on the phone is not honored. I was forced to make a reservation using "reward voucher" I received due to time constraint but the rep said I can exchange later on. Well, it was not eligible for any change once purchase. Don't know why the rep did not know that but I ended up paying so much fees to use the voucher.

I was on a United business flight from Boston to New York. The plane was packed to capacity. It was very hard to get a soft drink or a snack and any of the flight attendants could care less. 1/2 way through the flight one of the passengers on board had passed very bad silent wind and within minutes the entire cabin was filled with a horrible odor and stench and it was so bad I needed a gas mask. It smelled like rotten eggs, rotten fish, hot garbage and a 5 alarm fire at a Michelin tire factory. There was nowhere to go to escape it. Other passengers on the flight were yelling and trying to find out who passed the very bad wind. I asked one of the crew members, "Excuse me, is there anything you can do about that horrible odor?". They replied, "Sir, there is nothing we can do about it and it happens all of the time" and they walked away. I was sick the rest of the flight until we landed in New York. I will never fly United Airlines ever again...!

I flew from Houston to Hawaii. Our flight was 9 hours and no complimentary meal was served as it is on other airlines. Even though I purchased Wi-fi for the trip, it never worked. The flight attendants were rude. Our flight leaving Hawaii was delayed over 3 hours and the United Employees at the airport kept delaying helping the passengers with changing their connecting flights. I finally had to call United on the phone to get help with my flight changes. I ended up spending the night in another city before I could get home. I was told that when I rechecked my baggage that I would have to repay the baggage fee, even though my delay was because of a mechanical problem United had.

I tried to cancel my flight to Europe, because of the threat for Coronavirus... I asked if they can do that or change the dates for my flight. And the answer was that is impossible. At the time when the whole world trying to do something about that only that company do not care. I think that is unprofessional because all other air company trying to help their customers, but not United Airlines.

I was coming home from Chihuahua, Mexico on Flight #UA4105 February 25, 2020. I had a little cooler with Medicines and when I was boarding the Flight attendant offer to keep it at front. Upon arrival in IAH she return it and had to wait for small suitcase. I am almost 70 yrs old and was walking very slow so I was the last one in the concourse. I got on the walkway and at the end I step out and fold down on my knees and hands. The small cooler went one way and my purse and suitcase another one. I look around to see if someone look at me for help.

February 24 my business partner and I were delayed an hour in Fort Wayne for return trip to Phoenix. We were sure we would not make connection in O’Hara. We ran to the flight in different concourse to find agent looking for us! They quickly ushered us onto the full flight. They made an announcement they were waiting for late luggage to get to aircraft! What an exceptional experience! Not only did we make the flight but our luggage too! Kuddos United for the excellent service!

My family were flying out of Ft. Lauderdale to Buffalo yesterday. My Son's 8yr or less suitcase was damaged when we went to the baggage claim. The handle extender was broken off and not allowing the handle to completely extend. The suitcase is now completely useless as my son is 5'8" cannot wheel the suitcase without having to bend over. I was told that the bag was over packed which is why the handle extender was broken off? That suitcase looked exactly like it did the day we left Buffalo and was absolutely fine and we flew American Airlines. When it arrived on the cruise ship the bag was absolutely fine. Whenever it was used in our cabin the bag was absolutely fine. So tell me, how does it suddenly break off upon our return???

Our flight was delayed 6.5 hours due to weather so we missed our connecting flight from Chicago. I called and spoke to the United customer service agent and told me to get a hotel in Chicago and submit the receipt after which I did and they denied it because delay was due to weather. I understand weather is not controllable but I have been given incorrect info multiple times by United and all I get from supervisors is "We will re-educate that person but that’s all we can do." I never would of flew out that day. I would of waited until morning if I knew my hotel would not be covered. I would of just stayed at my own house so now I’m out $150 and United does nothing for the customer. Again this is 2nd time I’ve gotten incorrect info from different dates of travel and they have done nothing. Very poor service United. Very disappointing. I will definitely be flying another airline next time not giving any more money to United when they treat customers like that.

On 01/25/2020 flight UA3899 leaving Appleton WI at 5:35AM was overbooked. You would not let us board the plane until someone stepped up and took another flight. Finally someone did and we boarded about 5:30. After boarding they found out there were 51 people on board and only 50 seats. Once again someone needed to step up and get off the plane. There were 3 United employees on standby that got on the flight so 1 of them finally got off after another 30 min. went by. So by now 3 planes had moved ahead of our plane for deicing. We ended up sitting on the tarmac for 2 ½ hours!! By the time we got to Chicago our connecting flight UA1150 had already left along with most of the other passenger flights. In Chicago customer service got us on a flight to Houston and the next day to Belize.

6 weeks prior to my flight I had paid extra for 3 seats for my wife, daughter and myself via one of United's bundled package offers. On the day of the flight I checked in at the airport and received my assigned seats on my boarding passes. After boarding the plane I was approached by a very rude person who said that I was in his seat and that he had paid extra for it just that day. He then departed the plane and went to speak with an agent who moved my seat across the aisle next to the person who he was traveling with! The stewardess showed me the updated boarding pass and asked me to move. In order not to delay the flight any further I moved my seat and allowed this scummy person to sit next to my family. He fully knew what he had done and was proud of it. I don't understand how it was possible to for United to sell my seat again and I look back in anger at myself for not protesting, even if it would have delayed the flight.

This was my first and probably my last flight on United Airlines. I was going to see my children and grandchildren in Memphis. I was going to surprise my granddaughter at her school because she was on the principal's list for straight A's, mind you I hadn't got to see her for 2 years, and it was a surprise. However my flight was delayed in Tampa because of the weather, however they were the only airline that seemed to be delayed. I sat there for 5 hours, then missed my connecting flight in Houston and had to wait again. Well after the short weekend I had to fly home on the same airline, and guess what, was delayed again because of too much traffic, and yet it was only United that was delayed from 10 a.m. to 5 p.m. Needless to say I didn't arrive back to Florida until after Midnight when I was suppose to be home by 6 p.m. I booked my Husband on a United flight as well and guess what...he was delayed for 2.5 hours as well at his first stop.

On a flight to Australia, United delayed my flight multiple times to wait for a handful of passengers on other delayed flights. This meant our flight departed at past midnight, an hour and 20 minutes delayed after connecting bags were loaded. How do they do this to the 400+ people already on the flight, many of whom were connecting themselves and horribly tired? How do they do this to the many children on the flight who needed to go to sleep? No instead they keep using the loudspeaker for useless updates and then demand so rudely that they must all be woken up for take off? I'm incredulous, but oh - it's United, what do you expect?

I booked a reservation and it was cancelled several times; partly due to weather AND a plane malfunction AND not being able to get a flight crew. I had to pay someone to take me to airport 1hour away, only to be cancelled till next day. The next day it was rescheduled several times throughout the day. We all sat there all day until early evening only to have it be CANCELLED. They announced throughout the day that it was rescheduled, going to get another plane, etc., and then they couldn't get a flight crew.

My colleague and I had a flight canceled on us due to maintenance, we were trying to get to Little Rock Arkansas. The gate agents in Calgary rerouted us through Denver to hopefully catch a flight as a standby. Kacie was very effective and definitely made the experience much more bearable! She helped us with all our needs and I would definitely use United Airlines again based on the level of service I received!

My flight UA1543 1/26 (EWR to SJU) was sent back to the gate for a medical emergency last night. The gentleman sitting next to me in the middle seat was EXTREMELY massive and took up most of my aisle seat. Once we got back to the gate, we waited for over 3 hours for a new medical, which is COMPLETELY unacceptable but that’s not where the problem was. Seated in front of me were 3 flight attendants that were, I’m assuming going to SJU to work another flight? We were parked at the gate for 4 HOURS and were told they had to legally allow us to get up and the opportunity to step off the plane to stretch. I got up and walked to the front of the plane because I had to stand up and stretch my back because I was practically sitting in the aisle due to the man next to men.

United Airlines has the no carry on policy like a discount airline. Upon learning this, I also learned I was unable to check the bag but had to move to the next flight due to time. There was extra space on the flight, as confirmed by attendants, and I wasn’t allowed to purchase the upgrade for the carryon due to our discussions lasting to ‘29’ minutes before take off and the cut off is 30 minutes. Had to take flight five hours later over a carry on.

Two drink max on UA-863, from Hong Kong to SFO (02/02/20). But that's not all. I've been flying for 35 years now, so I've flown most of them, but it's been over a decade since my wife or I booked UA. Not reviewing the brand new 777 here (nice plane), but the flight attendant crew on board. Attendants often use PA to bark jarring commands to folks still standing during mild turbulence to 'get back to your seats!'. Tall Asian kid working the Port side asks for my drink request. Familiar with the UA drinks fare, I ask for IPA. He says "we don't have any", and immediately moves two rows back to take orders from other rows, flat out ignoring me and not offering any alternatives available. Really. After raising my voice, I call him back to find out they have Stella. I ask for one.

Very bad staff! And services are awful! They refused me boarding because I had a little hole in my jeans pants. I had black shiny shoes, a shirt and jacket but a little whole in my jeans! Seriously?!? So they made me purchase a new jeans right away last minute before boarding from SFO. What a crap! Never again!

They won't help you out even if your mother is dying. How do I know? My wife's mother became very ill recently. We tried to change our tickets from one destination to the one she is hospitalized at. In the end they wanted to charge us $800 on a $1,300 fare and couldn't care less about the circumstances. They had many weeks of notice and both destinations are popular so there was no way they could have lost money. They would have resold the seats and kept our fare with a switch. So what is it? It's a scam by one of the worst companies in one of the most immoral industries in America. The Airline industry. Time to support high-speed rail.

My wife and me had a 8h30 flight from Paris to Newark. Unfortunately, we didn't have any inflight entertainment. I send a complaint after this case and believe me, I'm so unsatisfied of reaction's United Customer Care. Of course, I was disagree for a compensation of only $100 for 2 adults. I claimed $100 per person but it was refused by United Customer Care. Luckily, I had a good book and music on my phone. But I saw others - mostly older, digitally-unsavvy folk - reduced to leafing idly through their in-flight magazine before embarking on a staring contest with the seat in front. For endless 8 hours and 30 minutes. To top it off, I had to read my book in complete darkness because of course, reading light did not work.

We bought tickets to Cancun Mexico in October confirmation number is **. Our vacation was in January 15th to 22nd. Our flight from San Diego to Cancun with one layover in Houston Texas was perfect according to the schedule. On the way back from Cancun when we checked in we found out that United changed our flight without letting us know about this change. Instead of flying into Houston Texas again for our layover which would of had one hour and 25 mins which is a small amount of time considering we are a international flight. Instead they sent us to LAX where our layover was an hour! Which everyone knows LAX is a huge airport. We only had a hour to go through passport control then picked up our luggage go wait in another line to checkout identity. And around this time our plane started to board with a 10 min window. Then we had to run with our luggage and carry ons from terminal 2 to terminal 7 which was about 1 mile.

Left Pensacola for Poland. Routed through Houston. Flight from Houston to Washington has mechanical issues so rerouted on a direct flight to Munich. 5 hour layover in Houston and my bag gets pulled from the Dulles flight. 15 minutes before my flight leaves as I’m on board I notice my bag wasn’t loaded. So I send all of my info to my girlfriend so she can alert them so they can begin the routing process since I’m traveling for the next 16 hours. The obviously non American baggage hotline claims initially the bag is still in Houston. But then they say they can’t do anything to forward until I land and file a lost luggage... Three calls later they insist the bag was on the flight and will be ready for pick up... Obviously I get to Poland a day later and no bag.

My minor son and I had to use United Airlines to attend my Mother's Funeral over Labor Day weekend. We arrived at our destination ok, but the return on Labor Day (and the events that followed) was a nightmare(s)! We boarded the plane at 5:30am, and had already returned the rental car keys in the receptacle (the rental car counter was not available because of the holiday).

Recently my wife & I were returning to the U.S. from a lengthy trip to Egypt. The flt. was UA689 from IAD-MCO on 1/2/20. Two flight attendants on the plane were Andrea ** & Derik **. Ms. ** noticed I was a disabled vet & both she & Derik went out of their way to not only help me, in every way, but also wanted to know how I was wounded in Vietnam & received the Purple Heart. Many of my brothers were not treated as well when we returned home almost 50 years ago. Employees of this nature certainly allow people to think well & use United Airlines. My wife & I extend our thank you again to Andrea & Derik.

United Customer Service is like talking to a brick wall. All the representatives want to do is all the talking. Not listening to the customer. What a big waste of time calling their customer service. Really not worth the stress. Make me not want to book a ticket with this Airline. Whomever the CEO is at United Really needs to hear this. Fix your damn customer service Like Now.

United keeps disappointing. The last flights were on were at least 1 hour late and some up to 4 hours late even when flying international. It’s bad enough to have to fly for 14 hours but then to have a flight delay of over 2 hours is unacceptable. They need to improve their service or more people will be looking at other airlines to fly.

Beware, United will unscrupulously try to manipulate you to pay $25 + handling fee. At the time you do the 24 hour pre-board online check-in to get your boarding pass, they abruptly notify you that you won't be allowed to pre-board unless you buy a $25 carry on + fees!!!! So YOU HAVE TO STAND IN LINE TO CHECK-IN EVEN THOUGH I HAVE NO LUGGAGE). So I have to come early to the airport and stand in line for no reason!!!! That is total manipulation. They should have indicated that at the time you bought the ticket. So consumer, add $25 to the fee when you comparison shopping! Next time, I will pay more and go elsewhere rather than give them my business. I am pro free-market, but not without transparency or manipulative market practices!

United Airlines is extorting families for money just to be able to sit together on their flights. When I purchased tickets for an intl flight, I chose basic economy because the price for the upgrade on 3 seats was over $1300 more than the already expensive tickets. The basic economy said it doesn't include checked baggage and you can't choose your seats. I knew that I would be checking baggage, but I also knew that checking baggage doesn't cost anywhere near $1300, so I didn't choose that option. Then, when I check in the day before the flight, I realized that not choosing your seats, also meant that they won't sit you with your family.

I booked my flight from Seattle to India through Cheapoair and I mistakenly put my last name while booking flight on cheapoair. When I called cheapoair to rectify it, they told me to call United Airlines which I did. Accent of call centre employee for united airlines seemed like from Philippines and the lady was super-helpful and kind and willing to listen to my problem. She fixed my name in air ticket for free without fuss. As instructed, when I called cheapoair customer care about this, they tried to extort money off me saying it requires $100 upwards processing fees. I had no choice but to hang up call. In short, call centre customer service from united airlines is quick and honest and saved my downhill going day!

TL:DR – United has some of the worst customer service when it comes to delayed bags on international flights. Their conduct in my experience was incompetent, unprofessional, and untrustworthy. I have significant doubts as to whether I will ever fly with them again. I flew on United Airlines in December of 2019 to get from Chicago O’Hare to Rio de Janeiro, Santos Dumont Airport, Brazil. This was the first leg of a multi-stop trip through Latin America, which was to include 4 days hiking and camping around Patagonia in Argentina/Chile.

My bag was checked curbside at 230pm 12/29/19 for 4 pm flight from DIA to MCI. Arrival at mci was 630 pm. My bag was not, Larry P at baggage claim assured me that my bag would be delivered to Lawrence, is by 3 am 12/30,19. He was made aware of my departure from KS by Uhaul at 10 am as well as needing medication in that bag for evening, nighttime and morning doses, needing boots and winter coat. 4 calls to United baggage claim told my bag would not even be picked up until after 9am. Despite requesting a supervisor to intervene, to arrange for earlier delivery, to accommodate my needs for moving and inflexible schedule, nothing is being done.

I had purchased a ticket through United Airlines and due to medical issues I was unable to travel. The entire team at United were helpful and guided me throughout to get refunded. I appreciate your time and kind words. I hope to travel with you in the future.

One of the worst airlines. I can’t imagine how such an airline is still in business. Rude staff, very uncomfortable seats, and flights are always delayed. On one of the flights my daughter was nauseated and we couldn’t find a vomit bag in any of the seats around us. They brought us a trash bag after it was already too late.

I called and spoke to Cathleen on 12/28/19. My daughter and family were booked flying to Chicago on the midnight flight on the 29th which they booked in error. It should have been the 30th. Cathleen was not only very helpful, she was also very understanding of the error in the booking because it was a midnight flight. Cathleen took such good care of our situation. She is an asset to United Airlines. Thank you, Vikki **.

IF I could give no stars I would!! This Airline over books flights and then closes gates early when it gets booked. I had to pay an extra day of expenses in another country PLUS I GOT SUSPENDED FROM WORK FOR 3 DAYS!!! Just to do the same thing I did the day before arrived during the same window and be let in to take my flight. I emailed United. Explained my concerns about their inconsistent policies. They told me it was a "security measure" that apparently only applies to their convenience. I emailed on a regular basis and after two responses I was COMPLETELY IGNORED BY LAURA!! I will never buy another united airlines ticket. They only care to take your money, they don't care if they're overbooked! EVERY flight I take they ask if you'd like to fly out later or the next day as if you have a choice. If no one volunteers they will simply do their best to keep you off the plane.

United baggage claim service sucks! I just came back from HNL on Dec 19th with my kids in tow and a cousin of mine, we only had 3 bags checked in. United managed to lose the bag that I had put some Christmas gifts I had bought on this trip! It is now Christmas eve and I don't have my bag yet! Apparently when I called them they still have not located my bag. When I told them that their policy states they would compensate after the 3rd day the guy huffed that it would take 10 to 12 weeks to be compensated??! So after spending almost $2000 on tickets and 200 more to purchase the lost gifts I will have to spend more to cover the ones in the lost bag. This is ridiculous!

I traveled via United from Chicago to Muscat, Oman (ORD-LHR-MCT). 1. They rescheduled my flight from ORD-LHR because they missed out on informing that I needed a transit visa in LHR since they aren’t able to forward my bags to Oman Air for the LHR-MCT leg. 2. After rescheduling, they didn’t reprint my bag tags even after I asked them to even though the final destination of the baggage tags said “LHR” and not “MCT” 3. 48 hours later, they still don’t know where my bags are even though the poor folks over at Oman Air continue to try and locate the bags. There is no cooperation from united.

I bought a ticket to Europe with United Airlines but the flights was operated by Lufthansa. On my reservation it says first luggage is free, Lufthansa said, "NO you pay $200 for that luggage and I don’t care what says on your reservation." I call United and they say, "YES you have a free luggage, tell Lufthansa not to charge you." I ended up paying, later called Lufthansa for refund, they said, "You purchased with United, call them." I call United they say, "Call Lufthansa, they charged you for luggage not us." I in a million years will deal with United Airlines. This is like to rob you on bright daylight. They are educated scammers. Stay away from them.

Hey United Airlines...how about some loyalty to your customers. I booked my flight 5 months in advance. You switched me to a cheaper, very early flight, without telling me until the day before the flight when you reminded me to check in. You claimed that it was because my flight was cancelled. Come to find out that you just changed the number of the flight. It was still at the same time and the same nonstop flight from ORD to SLC. When I asked to be place back on my confirmed flight, you told me it was sold out. I can only surmise that you threw me and my family of 5 off my flight to sell more tickets at a higher price since it was a holiday weekend and the Boeing 737MAX had yet to be returned to service. Shame on you, United Airlines.

This relates to flight UA960 on 12/19 out of Newark. Last night as we were about to embark on a holiday journey to reunite with our family that we only get a chance to see once or twice a year. Our flight was at first delayed by an hour - typical, but manageable as we had about 2 hours to connect in Frankfurt to our final destination; Beirut. And then as it often happens with United, the closer we got to our revised departure time, the more delay notices we got. Upon the 3rd one, it was clear we would never make our connection. We then called the support line and a very helpful representative assisted us, looking for viable options.

I went to Indiana on 12/13/2019 to see my niece graduate. Upon my return home on 12/16/2019, I've experienced at nightmare with United Airlines. I've arrived at the airport in Southbend, Indiana at 2pm (my flight to Chicago). I was set to leave at 4:37pm. At the initial boarding time, I noticed the agent wasn't calling anyone to line up. I approached the agent and he stated the plane was delayed. (Mechanical error). After about an hour, I hear announcements of delays for other United flights. The plane then arrived at 6:45pm.

United is always boasting about attention/concern for customers. And when you bring a legitimate question or situation that needs to be explained or corrected, they always respond via e-mail with a words that sound like they care. But I have experienced time & time again: They are just empty words. It's as if they just 'plug in' certain key words or 'catch phrases', but dont really act on the problem. I had several troubling encounters with 1) a reservation/check-in, 2) counter agent handling another leg of our very long flight. Both were EXTREMELY stressful to my wife & I! I tried to contact United to clear things up; It has yet to be resolved! They barely addressed my concerns at all!

I was tricked into buying the ability to sit next to my wife on two flights. My tickets allowed me to pick my seat, but I had to pay to get 2 seats together. To my surprise, both of the flights were far from full, and one appeared to be 1/2 full with MANY open seats next to each other. Regardless how they "release" seats leading up to the departure date, traveling partners should be able to book seats together if physically available.

Last night, 12/16/2019, UA437 was ready to depart on time at 6:05, when the safety talk was interrupted to tell us that the flight was delayed to wait for connecting passengers from other late UA flights. We then waited 45 minutes for those passengers to board, then waited 15 minutes on the tarmac before departing late at 6:57. My wife checked online to see what time to pick me up and the UA website showed the flight had departed at 6:14 (ANOTHER UNITED LIE) so she left home to pick me up at DIA and ended up up waiting at DIA nearly an hour because of UA website deception.

On our way to the airport this morning BWI we receive a text message at 0430 saying that our flight (N7DW9Z) is delayed because of a technical issue with the plane and will depart at 0700 instead of 0630 on Dec 16, 2019. At 0449 we receive a text message delayed update still addressing technical issues with plane and now departure is set for 1000. At 0637 we receive another text message that delayed update flight still addressing technical issue and departure is 1:00 p.m. At 0930 my wife went to the gate to find out what was going on.

I booked a flight on 09/03/19 to visit my father in Ohio and had to change the reservation when he took a turn for the worse. He was dying of cancer. On 09/16/2019, I called United booking and asked to move my flight date up 2 days when I was supposed to fly out on 09/19/19. A 09/17 flight was available and I was told I could pay a $200 change fee plus an additional $78 for the fare difference, so I gave them my debit card number and booked it. They said I'd receive a flight change confirmation shortly, but it didn't arrive until the 19th, the day of my flight? I read it on my way to the airport and the charge wasn't for $278, but $1,089! This is over and above the original fare of $629 I'd originally booked.

Super unprofessional and unethical customer service. Constantly delaying flights without cause or reasoning. Professional con artist, they need to shut down this airline. They boarded us on 3 different planes to later tell us to get off the plane. Worst experience flying and it happens every time I fly with United Airlines. Save your money.

I had flight around 630hr from Bakersfield to Denver with United Airlines. Staff did not arrive till 0440hr, refused to check us in because there are earlier flight than us. Fair, except they only had two staffs doing their job with large amounts of passengers. Third staff came on 0450hr also helping prior flight. I just did not appreciate how staffs ignored us because we had later flight. I understand bakersfield is smaller airport compare to others but there was no assistance from staff when passenger needed to. Huge disappointment from larger airline company. Also one of the self checking machine was down too!

Just flex from Vancouver to Houston with connecting flight to Ft. Lauderdale with same return route. Spent the entire day at Houston airport due to delay with second flight from Houston to Ft. Lauderdale. On return trip my first flight was delayed in Ft. Lauderdale and before arriving we're told there were 100 passengers with connecting flights within the next 15-30 minutes. With more than 15 booked to continue to Vancouver. I was first off aircraft and ran past 38 gates to see the last flight to Vancouver pull way without any of us. United would not hold the flight for 5 minutes. And I was told that their managers make bonuses for flights leaving on time. There is no problem to make their customers wait but not the other way around.

On December 10th, 2019, I was at United Terminal to see off my spouse. Because of some travel documents confusion, we were guided to customer assistance. What an awful experience it was! After an hour long wait, we got to speak with Ms. Linda ** (as was on her badge), from the word go she started with a nasty frown, there was no attempt to listen, just speak - speak with arrogance, attitude. She became increasingly incensed and sneered at me, called someone, was on the phone and thrusted the phone into my wife's hand. Linda was actually MOCKING my wife as she's talking on the phone! She went upstairs and came back after a while (My wife missed her flight!!) and at that time I picked my phone to video record her, she stepped off saying she does not like anyone taking her pictures! She walked away and did not turn up at all. I went looking for her Supervisor, and lo! she was with her supervisor for past 15 or so minutes!

Avoid United Airlines if you can. I stopped flying United a while ago but had to use them again due to the Star Alliance network and they messed everything for me once again. I had a long delay and almost lost my job.

I was preparing to book a flight when I saw the credit card benefits program, so I applied for the card to receive the benefits that went with the credit card. After being approved for the card, I booked my flight, using the new card, and the benefits didn’t work. My receipt showed that United was showing that I would be charged baggage fees, this is not supposed to happen if you use their credit card. I called 3 times, once was told it was Chase Bank's fault and I was transferred to Chase Bank who indicated they did nothing wrong and it was a United issue, once put on hold for almost 30 minutes then the phone disconnected, and finally talked to a United “so called” supervisor that told me it was my problem that had to be dealt with by me on the day of travel with the ticket agent.

We paid full price for first class tickets, 4400.00. We wanted our trip to Maui to be special. Our flight to Maui was wonderful, hot towels, nice meals, warm cookies etc. Our flight back home was awful. It was an overnight flight so we were expecting it to be just as good as our trip to Maui. OGG to LAX not even a hot towel. The first class flight attendants were not attentive. The flight attendant from coach filled my drink. The flight from LAX to DEN we boarded the plane and tried to sit down but a seat cushion was blocking our seats. I guess the guy behind us had a seat malfunction. He insisted that the cushion needed to stay blocking our seats until the maintenance guy arrived. When we insisted that we needed it moved so we could sit, he got hostile. The flight attendant was right behind us, we were in the first row. She didn’t intervene.

If you fly basic economy, you can't have a carry on bag & you have to pay $25 to put in luggage, unless you belong to their club, have their credit card or flying overseas. Because some people abused 1 carry on bag policy, they punish everyone instead of those few. If they enforced their 1 bag policy, the rest of us wouldn't pay the price. You might as well take a regular suitcase, since "carry on" is not carry on. What are they using all the overhead storage for? Maybe the few can take 2 or more carry on bags. I always flew United, but never will again. Also, the basic seats are like sitting in a sardine can. Terrible customer service.

I had to cancel a flight due to my father dying. I provided the death certificate in order to be issued the refund for myself and my son. They refunded my seat upgrade purchases, but I still have not received the refund for $850 for the actual tickets from July. It is a nightmare and will never fly with this airline ever again.

Last night, I began experiencing major respiratory issues. Thankfully, my sister has a few emergency inhalers and a nebulizer. I've suffered from chronic respiratory failure for two years and use oxygen 24/7. The flight here wasn't too difficult because I had my oxygen. However, clearly my body is not doing well in such an unusual climate (compared to California). To make things worse, there are no Kaiser Permanente's here and I'm unable to fill existing prescriptions. I called customer service to try to find an earlier flight home so I can get my meds but they were unwilling to help. The only thing offered was to buy another flight and since we've already paid over $800 for the current flight, clearly we have no money to purchase a NEW TICKET! Horrible experience. I'm never flying United again.

I had at least 5 hours of delays for a flight out of Buffalo to Newark. An aircraft never left and after switching my connection flight twice, was told it was being taken out of service. Another plane was going to be sent from Chicago, to arrive after my last connection flight was scheduled. there was no way for me to get to any connection. I was set up with flight following day. We were an hour late getting off ground and we arrived in Washington fifteen min before my connection. I got off fast and shuttled to other side of airport and ran to gate. The flight was supposed to leave at 8:15a and I arrived to gate at 8:19 to find the plane left earlier than scheduled. Now I'm stuck again for five hours before I can get home or continue to my original destination. Always have issues with United.

On Friday, November 8th, I flew from Houston to Detroit. I have a major thigh muscle tear and it's hard to walk. United helped me get to gate and changed my seat to help me. A+ care. Made me feel good.

To whom this may concern, I had a 3 week vacation booked with my wife, Mother, and mother in law. United took us off the airplane and stated we do not have a passport to travel. The passport fell in between the seat and the United representative C. ** refused to let us retrieve it and escorted us off the plane forcefully by our forearms. United is refusing to reimburse for our flights and a lawyer is now suggested. I will NEVER fly with this company again after the psychological abuse on our flight from September 17th, 2019. Regards, Daniel

I made my flight reservation 7 weeks prior to designated date of US domestic travel. I originally intended my travel date departure a Tuesday and return a Thursday. I was offered a much cheaper rate if I pushed back my departure date two days earlier, so I decided to go for it. I knew when making the reservation that if I were to cancel it I had to do so within the next 24 hours. I also glanced at the terms and conditions, acknowledging the vague statement "transfers not acceptable". I was 22 years old (still am as I write this review), eager to travel alone for the first time, did not want to exhaust myself with too much decision fatigue to the point I cancel my plans all together, had a slight headache, and wanted to secure a good deal before it's gone.

I bought basic economic tickets but it looked hard for me to fly in the day. I called the customer service 10 days advance to my flight. They canceled my ticket and asked to fill a form for a refund without mentioning the basic economy won't be refunded. The guy also transferred my call to the united credit card branch to persuade me to get the card. Well, I got an email another day that since my ticket is a basic economy class, it will not be refunded. Had the customer service guy told me earlier then I could have tried other ways so that I can take my flight. This is just like cheating. They cancel your ticket sell it to others and not refund you too. I will never fly United again.

I travel monthly using different carriers. United Airlines has started this policy for basic economy passengers in which a person "not" checking bags actually has to see a counter agent (or interface with a kiosk, then wait for an agent) to finalize check-in before I can get my boarding passes. I find this to be a huge waste of my time, and it is not convenient or adding value to my travel experience.

First of all, basic economy fares cannot check in online. It seems United is trying to make it more difficult for people who don’t check bags or have carry-ons. Secondly, attempting to jump on an earlier flight that has plenty of space is impossible unless you book a new reservation. This travel was personal travel but I travel very frequently throughout the year for business. Will avoid United from now on.

I have never flown United because I have always heard bad experiences. Being active duty military it can be expensive to fly home for the holidays and United had the cheapest flight so I decided to give them a try. NEVER AGAIN! I received orders to attend a school and was not able to fly on the dates I had purchased my ticket for. I called and tried to cancel my flight explaining my situation and they were very rude about the whole thing and charged me $300+ to cancel my flight. I am very upset because it was not my choice to receive a set orders, they are handed to you and you have to obey them. I will never ever purchase a flight through this airline company ever again.

I wrote our negative experience from New York to Houston so this is my experience from Houston to New York. My experience was much better from Houston to New York. From ORD to ROC my wife was hungry and she asked the flight attendant if she could order food. The attendant said this is a short flight so there isn't any food available. About 10min she came back and asked what we would like that she saw some snacks set up for tomorrow flight. She gave us some snacks for free. Everyone is so nice.

We travelled to Dublin from Newark on Wednesday night last 30th October. We met the captain before boarding. We were along with our two grandsons. They are 14 years old. The captain asked them would they like to see the cockpit. Of course they were delighted. I must say I have met many beautiful people in this life but this man outshines them all. What a gentleman. After they had seen the cockpit he came down later to find out if they enjoyed it. I would be very happy if you could thank this man. We didn’t catch his name. He is one of life’s really great gentlemen. By the way flight was great. Staff brilliant.

Flight UA374 from ORD-IAH. Our seats were in the very back. And when it came time for me and my wife to order we were told there was no food left. The flight attendant said "when you sit in the back this is what happens, the people infront get the meals". I was very shocked and disappointed. There should be more meals to feed everyone. I am also looking at this from a business point of view. All of us in the back could have spent our money for this airline to make money. If this was my business id make sure there was more to go around and not have passengers sitting in the back feel like they are lower class passengers.

There was an issue with a ticket refund and with some consistency, the customer service team resolved all the issues and I was refunded the money much quicker than expected!

Poor service. Technical difficulties after boarding and no air conditioner. Long delay and no service from flight attendant. First class tickets was disappointing as the flight attendant slept instead of taking care of passengers. I have a picture! They didn’t have straws which is strange. They didn’t have the paperwork for International travelers so we had to wait in line to fill out the immigration form. United claims it’s not their fault of course. Very disappointed in United Airlines.

I travel from LAX to SYR on 9/17/19. In transit, my checked luggage was ravaged, broken and the most valuable item, I possess "my wedding ring" was taken. After six weeks of waiting, providing documentation of the cost, which can never truly be replaced at any value, the Airlines, emailed me to say they are settling my claim with $100 and a $100 travel voucher. This knocked me to my knees, does anyone know the value of one's wedding ring? I'm irate and would like the world to know, how giant companies such as this one think they can patronize the powerless with pennies. Sorry United I'll go for broke to get Justice. To my viewers please support me in my efforts to bring down the giant.

On October 9 2019, I was to have a 7:25 flight to Minneapolis out of Columbus Oh. United announced a delay of 30 min for a dead battery. After the time passed they said they were bringing a battery in on a 9:30 flight from Chicago. After that time passed they announced they were bringing one by car from Cleveland Oh, a 3 hour drive. Around noon they said the car was stuck in traffic. Finally after many 30 min delay announcements we boarded our flight to Minneapolis. My plane there was also delayed 45 min. We finally arrived in Spokane Wa, at 9,30 pm. We were supposed to be there by 11:30 am. We had a 2 and a half hours drive to our hunting lodge. All this pretty much ruined the first day of a trip we planned for a year.

The fact that they don't let you check-in online if you aren't checking any luggage is ridiculous. This seems like an attempt to make their Basic Economy fare as frustrating as possible to make you want to upgrade to a more expensive flight.

I am 1K member in United Mileage Plus program and just received your latest updates aimed "...to better recognized our most loyal and frequent travelers..." I think your changes are designed to punish your loyal customers and chase them away from you airline. This program is already pretty bad, but you are making it much worse.

My husband recently flew United Airlines into EWR. Flight was delayed an hr and when travel golf bag arrived it had a 13" inch rip and a shredded handle. It was late and he had to stay with the people traveling with him because the drive home is 3 hrs. So, he couldn't delay them more by reporting it late at night at the airport. I reported it 15hrs after the required 24hr time frame. So, I was told to go to an airport and see what they would offer or take a $100 travel certificate on United Airlines good for 1 yr. Supervisor offered no additional help. I wanted the value of the travel bag. I feel that the 24hr time period after a trip is inadequate. Damaged is damaged.

Lots of delayed flights and mismanagement at United airlines. It took me 3 days to reach my destination while it should take only 20 hours!!! United Airlines is well-known for its delayed flights along with a very bad customer service. Oh my goodness! I don’t recommend it to anyone.

I have been a United customer for years and would have provided United with a five star review in the past. However, the past is the past, and this year United has dropped the ball. After several flights where United boarded the flight to then unboard the flight in order to complete maintenance on a plane that had been at the airport overnight has simply dropped my review of the airline. This is unacceptable and leaves customers frustrated and in a bind when it comes to connecting flights. I do give United credit for holding the planes for the travelers who were delayed due to these maintenance issues, as well as rescheduling the flights, but seriously United. Why wait until boarding to look at completing maintenance? I’m all for flight safety; however, United needs to review their processes.

I was originally on a non-stop flight from ORD to OGG. I was going with my dad (who I am a caregiver for) on the last vacation he was ever going to go on due to his health conditions. He was looking forward to this trip for 2 years now since he was sick and in the hospital last year and could not go on a vacation. My dad has severe COPD, so he has permanent constant oxygen that he needs in order to breathe.

The flight was delayed because a delay on the inbound. When it was finally time to board, they filled the plane up before dumping the inbound flight luggage. However this whole time the ground AC was apparently broken. So while all 200 and something of us are sat on the plane, waiting for them to dump one load of luggage and load out load, we are all sweating bullets in the hot plane. At this point the flight was so delayed anyways, let us sit in the terminal and then load us up once luggage is good. ESPECIALLY if you know the AC is broken. Shows how much they care about the customers. If they don’t beat you up they will just cook you on a plane.

Unfortunately we fly United all the time. But going forward that will be no more. Usually you just get the basic rudeness, lack of customer concern from your United employees. However this time was like no other. At Gate C72 flying from Newark to Minneapolis the rep at the Gate Blanca went out of her way to top any and all prior bad experiences with United. She felt the need on Sept 26, 2019 approximately 245PM to throw a power trip. She chose to embarrass my wife by pulling her out of line, singling her out, and be raiding her about the size of her personal item (which does fit underneath the seat as I have photos to prove it). She then wanted to stress that she should charge my wife for this but didn't have the time so she would make sure to mark her in the system for all future flights.

Purchased air flights for husband and I to a vacation of a life time. Injury, extensive surgery and long painful recovery required us to cancel our trip. $1356.00 total airfare, Denver to NY and home. $200.00 per person person flight cancellation fee. Economy plus seats $110.00 per person per flight. Remainder of less than $200.00 put on a voucher must be used by March 2020. Letter from surgeon dictating no fly for spouse still wouldn't work. I'm devastated. We're retired, do not have the ability to forget about these lost funds. Medical bills now take priority. Called, emailed and begged for assistance. They refuse to respond.

Nashville to Newark. Missed a full day of school and thesis meetings because United failed to communicate that the flight was not going to take off due to delays. They kept stringing us along until I had to just bite the bullet and get a different ticket from Southwest. I woke up at 3 AM to make the 6 AM flight that has still failed to take off. Hands down my worst travel experience. Don't fly United!

Brought a Basic Economy from Expedia, to fly from Phoenix to Newark on Sept 7, 2019 but was mislead by thinking I was getting a better deal by purchasing a fly with United. My experience: I tried to check in online but couldn’t get past the “check luggage” box, which I didn’t want because I was using a small carry-on. Message said to go to ticket counter upon arrival at airport. There I was told by one of the attended I couldn’t do a carry-on on a basic economy flight and must pay additional $30 to get a boarding pass. A second attendant went on to insulting me by saying it was my fault for buying a Basic economy ticket. I did not know that United had instilled this practice on Basis economy tickets of not allowing carry-ons, but I thought United was one of the big boys. I flew American a few days earlier with no carry-on issues. I won’t fly United again.

Flight 3857 MHT-IAD Mon Sept 16. I was booked on this flight departing 2:40 arriving 4:25. We were told maintenance had been called to fix an oxygen mask failure so we wait. When it became clear that I would not make my connecting flight I went to the counter. The rep gave me 2 choices, wait for flight & spend night at Dulles or come back tomorrow. I chose to come back tomorrow. The rep called to get my checked bag which I picked up at ticket counter then I took my cab voucher to find cab. I did not receive another cab voucher to return to airport the next day. A very bad day.

Today my wife and I were on our annual pilgrimage from LAX to DIA to visit family when just minutes before take off I realized that my cell phone was not with me. I was 100% sure that I had the phone in my hand just 10 minutes prior, at the gate waiting area where I had just unplugged it from a United cell phone charger. On the way to panic, I waved down one of the flight attendants, told him I lost my cell phone, and crossed my fingers. About 10 minutes later one of the flight crew made an announcement that the flight would take off shortly after they retrieved a lost item from the gate.

Do not fly or buy from this company. They scammed us out of money to change the ticket then we were still not abe to change the ticket because they claimed now the ticket was used, saw the same description from another review. This is a theme for United. Do not buy from this company if you don't want a horrible experience.

My flight was delayed. I went to get back not from terminal rep. The first rep never acknowledged I was standing in front of her. So I asked if she would help me. She mumbled something and walked away. The second rep came up. I told her I had a question about my flight. She appeared to be on the computer searching for information. I felt like it was taking a long time so I looked over the desk. She was texting on her smart phone. She looked up at me and pointed to the first rep and said, “she is over there.” Great customer services. No plans to use this airline again.

When we booked our trip we paid extra not to have a long wait for our connecting flight in Houston. We were supposed to depart from Mexico at 6am. We arrived at the airport around 3 am to find out our flight was delayed till 10am. There was zero communication from United to let us know our flight was delayed by hours. We waited in Mexico for 7 hours and we missed our connection in Houston and had to wait another 6 hours. This has been a horrible traveling experience and a complete waste of time. The reason our flight was moved is because there was no flight crew. That is completely at fault of United and their lack of communication to their customers.

Grand Rapids to Ft Lauderdale. Mechanical issues, came back to the gate. No chance of making connecting flight. Business meeting next morning. Snotty, smug, condescending and unprofessional were the employees in Grand Rapids. Unable to help and unsympathetic. DELTA was able to get me out for 200 more than United. Called United for a refund and they told me my ticket was "used" so they couldn't do anything for me. Told them I would call and have my credit card reverse the charge to which they said, "You can try but good luck". HORRIBLE COMPANY, TERRIBLE CUSTOMER SERVICE.

I arrived 4 hours early for my flight from Newark to Syracuse on UA 4892 on Sept. 15, 2019. I waited at the gate, A21, for the flight, which was to leave at 6:05. At 5:30 pm, I asked the gate agent, named Vinola, where the Syracuse flight was. She told me she was "moving on to other things" and couldn't tell me. She told me to wait for the next agent. I checked with a different gate agent, who told me that the flight was leaving from Terminal C, gate 130x. She called ahead for me. I ran, got to the gate at 5:52, and was told that the flight was "already at the terminal" and I would have to wait until 9:45 pm. I'd been checking all afternoon on the flight--no news of a gate change. I received a text message at 5:34 pm, as I was on the shuttle to Terminal C, telling me about the gate change. That came too late, obviously, since I couldn't make it even by leaving terminal A at 5:30 pm.

Worst ever airline delays and bull customer service at the airport. Never ever will fly United in my life. First and last time. Only reason I flew in it is because my brother booked tickets. Never seen any worse than this.

Do yourself a favor and avoid to fly via UNITED Airlines, very bad customer service, and very incompetent supervisors or what they call Leading agents. Recently I searched on Orbitz tickets to Cancun and the economic one cost $360. I selected first class and cost double $755 each ticket so I wanted to surprised my wife and I bought two first class. Arriving at the airport they told I only upgrade one segment and put me in coach, talking with the supervisor they reviewed my purchase and gave me my first class all the way.

One of the ** worse airplane and airport. ** flight delay every day. I try to fly from Virginia and my flight delayed for 4 hours. I try to fly from Kansas City... it delayed for 3 hours. I try to ** fly from Texas flight delay from 5 hours... ** Newark always ** issues. I ** hate the management of this airport. Worse ** airport and airline. They need to get their ** together.

Called United twice - first it was a hold time of over an hour. The next time they said 10-15 minutes so I got on the line for a call back. When I received the call back and waiting for a rep - got disconnected and just a busy signal!! Horrible - takes forever and then gets disconnected!!

I've been a United frequent flyer member for 25 years, with many sub-par experiences, but my interactions with 6 customer service reps over the last 24 hours are enough to make me leave United. Each person in customer service has been unable to help, evasive, ignorant of their own policies, gave erroneous information, and had been entirely unemphatic. Two of my flights have been cancelled due to runway issues (not their fault) but they have been unwilling to help in any way. I was stuck overnight at SFO with no hotel voucher from either the airline or the airport, and in calling 39 hotels, every single room under $500/night was booked.

Not only did we have to wait 3 hours on a plane with kids with little to no information why they also had a weight restriction on the way home which caused ANOTHER delay. They charge for your bags, Southwest and Spirit DO NOT. They are extremely rude and we WILL NEVER NEVER fly with them again! It wasted our first day of vacation sitting on the plane, I had to reschedule everything. HORRIBLE HORRIBLE.HORRIBLE!

After the first leg of our flight being delayed several hours, we did not make our connecting flight and then were rudely told by the desk agent that they didn't have time to rebook us as they were too busy. Called the 800 number and was told the only option was to wait 13 hours in Newark to get a flight to Albany and that there was only one seat so either my husband or I would have to sit in the airport overnight. To add to this, our luggage was lost as well...

On August 18, 2019, my husband and I were flying United from LGA to YYC, with a stop.over in Chicago, Reference #**. Our flight #1953. We checked before we left home, and the flight was on time. We.checked in at 8:15 am with 1 piece of checked luggage. After passing security, we went to the gate. 10 minutes later, we were told the gate was changed and then changed 2 more times in an hour. We were then informed that Chicago O'Hare airport was closed due to.weather conditions. When I approached an agent for help regarding my connecting flight, I was told that I needed to go to the information desk, which had a long line, but NO ONE IN ATTENDANCE.

The whole experience was awful! Flight attendants were rude and didn’t anticipate needs. Flight was late yet I was stuck on plane. I had to run gate to gate because of United’s lack of time management skills. When I arrived on new plane I wasn’t even offered a drink after running. The only read I flew with them was because of credit card perks. Not worth it. Never again!

Same rules apply even with the storm. We were supposed to fly out Wednesday from Orlando. Like so many others, I called to get our flight changed. They will literally only waive the change fee in/out of the same airport. To help United, and us, we were willing to drive to another airport close by. This would have cost us gas, time, etc....maybe even a hotel, but we were willing to do it and it would have freed up seats for others.

The original Basic Economy price is a joke, designed to mislead so consumers think they’re getting a better deal than they are. My experience: I tried to check in online but couldn’t get past the “check luggage” box, which I didn’t want because I was using a small carry-on. Msg said to go to ticket counter upon arrival at airport. There I was told I couldn’t carry on my small NEW carry-on bag and must pay additional $30 to get a boarding pass. I know some small regional carriers have instilled this practice of not allowing carry-ons, but I thought United was one of the big boys. I flew American a few days earlier with no carry-on issues. I won’t fly United again. (I’m submitting a claim for damaged luggage.)

Truly awful customer care from United. Booked 3 roundtrips to SFO from PDX for myself, partner and our friend. This was last Friday. Come the following Monday I get a text to say that SFO were undergoing runway maintenance for two weeks so expect delays. I called and was kept on hold for 45 mins. I asked for a refund as I did not want to eat into a short 2 night stay waiting in an airport for what could be hours at either end. If I had known, I wouldn't have proceeded to book. They point blank refused to refund stating as I had bought the cheapest tickets they were non refundable.

Is this company nearing bankruptcy? My wife and I boarded this flight at 1.00 am this morning. Prior to that we checked a bag in and I had my backpack and she had her RIMOWA Limbo four-wheel carry-on suitcase. We were very surprised by flight attendant Debra ** who was not only rude but embarrassed my wife and I about us having a basic Economy restrictions and were not allowed the carry-on on board. I explained to her that we came from Houston last Saturday 24th August with the same luggage and were not told as such. She erupted into a rage by asking us to step aside so she could help other messengers to board the aircraft. They demanded that we paid for the luggage to be checked in even though it was not suitcase that one will normally check in. They also told us it could not fit under a plane sit to be carried on the plane.

I was flying from Baku, Azerbaijan to New York, USA and my baggage was lost by Lufthansa and United Airlines. When I arrived to Newark Airport, USA, I made the baggage claim (reference number **) and waiting more than 1 week, they still can not find it. I don’t think that they will find it at all. Every time when I call them or chat them, it takes about 30-40 minutes and I’m getting the same answer that they say that they will contact me when they will find it. Anybody can advise me what I have to do please? Never thought that they treat the customers such a bad way.

On August 7th my family and I were on a flight from Athens Greece to Newark, NJ when our flight was diverted to Bangor Maine. I was traveling with my family members (a total of 5 of us). Once we landed in Maine, we were told that we would have to spend the night. Because the lines to get vouchers for lodging and food were so long, ultimately we were told by the the United reps, (which included, the Pilot, and several agents) that if we wanted to book our own reservations and save some time we could contact the airlines, (the agents handed out cards with contact information for Customer Don't Care), and would be reimbursed for our lodging, and meals for the evening.

Awful awful service. Had a horrible Experience Monday after flight canceled then bumped to standby when shouldn’t have if first flight was canceled then couldn’t add me to another flight due didn’t have any space. Had a business meeting Monday afternoon and could not make that. Got into Chicago from Providence after 7pm after being at airport until 4am. Never heard of Overbooked flight like why overbook? That is horrible and awful customer experience. I would never want to fly ever again with United. Worst aircraft I ever had to deal with. Also I’m writing as many review on different websites to show how awful united airlines is. Definitely need to get their act together and care about customers first.

Just do not fly United. Third time in the past month their plane was delayed by over 2 hours due to mechanical issues. They ended up cancelling the flight. I called customer service. They said they couldn't do anything, and to talk to the gate agent. Once we deboarded the plane, I talked to the gate agent, and once again they said they couldn't do anything and to talk to customer care. They make you go in circles. Now I am waiting at customer "care" in the airport with 14 people in front of me. United is an awful airline, only cares about money, and doesn't care about its customers.

On Aug 18 2019 I should up to the airport with my party of 8. We were booked on the economy flight which meant we could not preselect our seats. However prior to booking the flight I was instructed by someone at the Customer service office for United over the phone that their policy was to make sure that the two minor Children ages 2 and 5 would be able to ride with there parents even if the remainder of the group needed to be separated due to the ticket type. When we flew from LAX to Maui there was Zero issues. The Flight crew was more than happy to accommodate. However once we arrived at the Maui airport for our returning flight we were met with rudeness by a Agent and the customer service counter who was checking people in at the gate.

They cancelled flight number UA6273 and when I asked them to help me the front desk manager she told me that they will not accommodate me. I have to wait two more days to get on another flight and pay hotel and food out of my pockets. #neverunited

I am writing on behalf of my co-traveler/wife and myself regarding terrible and unbelievable experiences we had with United from Prague to LA via New Jersey EWR, on July 23, 2019. The first and second legs of our flights were with Austrian Airlines (OS 0082 and OS 0721) on July 11 and 15 which went through without a hitch and in most courteous and professional manner by Austrian. The third leg was with Czech Airlines (OK 079) on July 19 which again was also completed without a hitch. However, the fourth and fifth leg of the flight (UA 0187 and UA 2394) on July 23 were total disasters.

I purchased my tickets online and was not given the restrictions to the airlines until 2 days after I made the purchase. I didn’t realize that the tickets I purchased wouldn’t allow me to bring a small carry on bag and they would be separating me from my two young children. If I would have known this when I made the purchase I would have never made the purchase or at least cancelled the purchase. I’m not sure if it makes a difference that I made this purchase through Priceline. But anyways, I’m NEVER flying United Airlines again. Absolutely Ridiculous! They need to let their customers know about the restrictions within the time of purchase.

It all started on Maui flying out of OGG with final of PHL. UA delayed flight for 45 min to allow 3 pax board. Missed the last flight out of SFO by 5 min. If the marshaled was in place and we didn’t have to wait another 7 minutes I might have made it. I don’t understand how they can hold a flight for 3 pax and not hold a connecting flight they know they have pax on for 5 minutes.

My flight from Chicago to Knoxville was cancelled and it barely rained. It got rescheduled for the next day and then I received a email that it was delayed by more than 2 hours. Basically I will not ever fly with United Airlines. They ruined my vacation to the Smoky Mountains. I lost 2 days, with no compensation.

Horrible Customer service O'hare Airport. United receives the lowest possible score on any review on every platform of customer service. They charge $75 to its customers to change to a different flight even for a standby on a flight with available seats. Horrible customer service. Paul **

When we arrived at the airport there were a lot of weather related cancellations and delays. Our flight was supposed to depart at 8pm and they switched us to another flight departing at 9:45. We went through security and waited through all the delays till 2am. When it was time to board the attendant told me and my partner that our tickets were not valid and threw them in the trash. She refused to explain or assist us.

Flt from SRQ to EWR Sunday 8/10/19. Status upon airport arrival and check in . Flt on time. While waiting to board announcements. Plane needs a part delay 30 min. 1.5 hours go by. No news. Go up to desk. No estimate on time of departure. Another hour no update. Finally after 3 hours we decided to change flt. Find out flt does not leave until 8:05. Why keep passengers hanging. If you know let us know. Geez.

When my mother's ill health caused her to be unable to travel to California to join us for a visit from friends from Germany, I called United Airlines to rearrange their itinerary so they could visit her in the Midwest and fly home from the East Coast. We thought it was a "done deal", but found out the next day the credit card transaction didn't take place and there was no confirmation email. By this time, our friends were at Disneyland and I had to try to rebook the flights in their absence. I got KATE. She was amazing. She arranged options and gave me time to contact our friends to choose a flight. She even CALLED ME BACK! The whole transaction was easily over an hour of her time. She was patient and knowledgeable and her 26 years of experience really showed. It's a shame they can't get rewarded for their great performance, because she deserves a bonus!

What a nightmare of an airline. I truly understand things happen but if they do, as a group, you should know how to deal with that problem. With United problems happen all the time. We were flying from Ft. Lauderdale to Cody Wyoming with a stop in Denver. We had no choice. We had to pick United to fly. Whenever we fly United we always expect something going wrong because it ALWAYS does. We made it to Denver without a hitch and we had a layover. Our plane was in, but we had to switch gate (actually by the end of evening we switched 3 times). Of course it was raining, no fault of United and after our 3 switch of gates, and no planes we were told take off would be delay from 8:30-11 pm, we were ok with that.

My family and I took a trip to the Caribbeans. We use United and we're very disappointed. The plane was not clean and the staff was not friendly. On a way back home to the US the luggage handler had to cut my brand new luggage zipper when it had STA lock on the luggage. Don't you people receive keys to override all locks so you won't do this. Very pathetic that I wasted $380 on my luggage because some idiot couldn't use a key. On top of that there was nothing inside the luggage to even inspect but sandals. The flight on the way back was dirty and I had someone else's garbage under my seat. The staff was 50/50. Some nice, some old and wretched with a bug up their **. Maybe should have age limits on your staff within air. I don't wanna smell Gretchen's old perfume and not taste my soda...

Well, I would say I totally understand the condition when the airline company delays the flight. However our flight with UA this time is not satisfying at all. At first, when I was trying to print our ticket, I got the information that the flight was canceled, due to the bad weather. Later another customer talked to the lady about the reason why the flight is canceled, the reason changes to the air traffic control. I don't know the exact reason, but I feel bad because I feel like UA does not treat customers like customers. They can use any reason to fool their customers. Then I was trying to negotiate with them to find out the solution. They are impatient, disrespect, and even started to talk to other people when I was still speaking. I started to understand why UA is losing customers and always have a bad reputation. For me and my family, we will never, ever, ever fly with UA again.

Omg the delays were getting on my nerves. It was so many in one day. If I could have gotten my money back and chose another airline I would have. It didn't seem like bad weather in San Francisco, I mean it wasn't raining, but I guess it was too hot, then fog, but before that it was an electrical panel that needed repaired which was not repaired in time so I had to wait on the next plane. Then when it came time to board I was put next to a woman with a baby that elbowed me and shifted her crying baby from side to side to console it. I did complain after being kicked by the baby a few times and she was moved. Thank God.... Well I'm writing this review from on the plane now and I just got another delay saying the Pilot is running late. I can't win for losing. I don't have these problems on Southwest or Delta. This will be my last time flying United.

My flight from Colorado Springs, CO to Denver, CO was cancelled; therefore I can't get on the flight from Denver, CO to Tucson, AZ. I called the customer service to change the flight, I waited for almost 2 hours before I was able to talk to someone on the phone. I was able to put on another flight later, but instead of my final destination to Tucson, AZ, I have to get in Phoenix, AZ (almost 3 hours drive away). The company gave me $50 credit for the next flight. Yup, $50 for 2 hours waiting on the phone and 3 hours drive. They refuse to answer my email, totally ignore all my email. I don't have time wait on the phone. I will not flight with United ever again.

I was asked to check-in my carry-on bag (even after meeting their carry-on requirements), when other passengers with the similar bags and more than 1 carry-ons were allowed in front of me. Disappointed in staff's behavior.

I booked a flight from DC to Chicago, and of course the price was higher than usual because it is summer. I paid $337 round trip and upgraded seats each way for $27. That came to $390. When I tried to check in they informed me that I couldn't have my usual carry on bag that is the correct size because I booked on basic economy which I always do. Now I have to check my bag in the airport both ways so my TSA pre fee is almost useless. They are also charging me $30 baggage fee each way so my total is now $450 and am also inconvenienced having to check my bags. I have never paid more than $250 round trip and fly to Chicago 3-4 times a year. I will never book a flight with United Airlines again. I am one of their Mileage Plus customers and this is how I am treated.

I had planned a botanical excursion with a few friends a year in advance and purchased a round trip ticket from Tampa to Bangor in March 2019. The day of the trip 7/21/2019 I arrived at Tampa International Airport at 4:00 AM for a flight to Newark which arrived in Newark as scheduled but, upon arrival was notified that there was a 1 hr delay for my connecting departure from Newark to Bangor.

Flying from Ohare to Boston, our inbound plane was delayed for mechanical issues. Had it arrived on time, we would have had no issues. Delayed two hours, weather in Boston became an issue. After we sat on the tarmac for two hours (with "15 to 30 minutes" to take off announced several times), we returned to the gate, saying we would be informed of the next steps there. We de-boarded and sat for another two hours before the flight was cancelled. Several fights after ours were cleared and got out (our 11:40 flight was the only one cancelled).

I have never been so disappointed in an airline. Not only was our flight delayed by 7 hours, we never received any updates about anything and no one from the airline knew what was going on. We almost missed the flight that we got moved to because no one bothered to inform us about it. When we asked 5 different people about whether or not out luggage will be on the plane, we were told yes only to find out upon arrival that it was still back in our connecting city. They then promised to have it delivered within 24 hours, and once again, that was incorrect. 36 hours later, I received a soaking wet suitcase and no apology.

We were stuck in the airport in Jamaica on 7/17/19 for TWELVE hours. There was a 'mechanical' issue. Finally, they told us our flight would land at 7:20, but they'd have to recheck everything, and our flight would leave at about 8:30. Then, they announced that it was just flat out cancelled. At about 5 p.m., they gave us $10 vouchers for food. Food vendors at the airport all closed at 6. They finally started finding us hotel rooms at about 10 p.m. We didn't have any air conditioning and they never offered us water. The security at the airport didn't even know there were 300 people still stuck in the airport. They didn't bother to turn the air back on. United's lack of communication (more like NON COMMUNICATION) was beyond unacceptable. My flight there was awful, the entire experience was awful. I declined my flight from HOU to DFW because United is the worst experience ever. And I have flown a lot.

I have never seen a more idiotic check-in system. After waiting in line to use the self-serve kiosk, you are then required to get into a second line to check your bag. You are ordered to check your bag without prior notice. The line to check your bag after using the kiosk is far longer than the lines to use an agent in the first place and both get your boarding pass and check your bag. I fail to see the point of having self-serve kiosk if you end up waiting in line for manual service anyway. Who thought up this system?

My original flight to Cleveland was delayed 12 times for a total of about 6 hours. They had us de-board the plane twice. Finally after midnight they cancelled the flight. United would not help with a hotel or a rental car. Their solution was to offer the next available flight to Cleveland on either Friday or Saturday morning. United had canceled so many other flights all of the hotels within a 50 mile radius had 0 rooms available. United wanted their customers to "hang out" in the airport until the next available flight. Sitting in an airport for 2 days is not an option. United has to do better!

I had booked a flight Sunday Morning at 9:28 for a return flight from Denver to Ontario, Ca. Frontier was the airline used for the flight to Denver. The purpose of this quick turnaround was a hearing on an adoption. Right after booking flights we were advised the hearing was cancelled. I contacted Frontier and they immediately refunded my tickets after 1 call. I first called United and was told I need to file a request for refund online. I filed this request Monday morning and it shows refund status under review still today at 4:30 pm. I called United again and was told it takes 7 to 10 days for refund. I advised I just want a status on if the refund was going to be honored or declined. I was told takes 7 to 10 days.... I explained the situation about the adoption and why would Frontier cancel the same day and United not. Appears United is not concerned about customer service the way Frontier does. Will not fly United ever again!

I booked a first class flight from Orlando to Kalispell MT for my husband’s 60th birthday. While the flights were fine, the meal service was terrible. I cannot believe a “first class” experience is a plastic container (like a “Lunchables.”). It was absolutely not what I was expecting on a nearly four hour flight (from Chicago) and not for first class. Our attendance was awesome so I applaud Jeremy on the connecting flight from Chicago to Kalispell, but I was terribly disappointed in the meal service United considered to be first class worthy. Our first flight was from Orlando to Chicago and we were served an overcooked egg white panini with cheese. Not good either.

Our flight to Austin was delayed by 20 min. due to other flight issues according to staff at United. After boarding the plane we were told to de-board plane because our flight crew (pilot and co-pilot) were fatigued and we had to wait for a new crew. Our 20 min. delay turned into an hour delay. After waiting an hour, United announced the original crew had decided to go ahead and take the flight. Wait were they not FATIGUED an hour ago? What happen? Who is running this company? Better yet what is the flight crew on?

We booked a pet to travel and flight was supposed to leave at 4:30, So I had the pet there at 2:30 and at 10:30 that night they finally called to let us know the flight had been canceled.. We was already in bed for the night so we had to pack our 4 children and drive 1 hour there and 1 hour back. By the time we got there The poor little pet had sat at the airport in a crate for over 10 hours????

I tried booking a flight through United's website having been recommended to their offer which was, if booked and paid for using their United Explorer Mileage Plus Visa card I would receive a statement credit of $250. With this in mind I applied for, and received said card. After receiving it I went onto the United website where I selected a flight and then came to the payment section where I filled out the details from my new card. As I did not see any reference to the statement credit, although there were a couple of boxes requesting any promotion codes, I wondered if I should fill those out, so I called United before hitting submit. The CS rep explained that the $250 statement credit did not need a promotion code as the credit would automatically be applied to the next statement following an initial purchase. I asked if they could confirm that in writing and they transferred me to another department, which was Chase Visa I believe.

My kids flight was delayed 5 hours. They missed their flight to Germany. They had to spend the night in Washington. United made us pay for the hotel. They refused to pay for it. Plus every time I call to see what they can do for us about switching flight. They put me on hold for 45 minutes, then hang up on me. Horrible service. I’m suing them for sure.

United has been consistently late over the past several months, their service department is dysfunctional and unwilling to help. They laugh at you when you tell them you are going to miss your connection and they will not find you another flight on another most likely better airline.

I spent 40 hours in the airport trying to get from Providence to Milan. Closed airports, pilots timed out. Total chaos, missed 3 days of my trip to Italy for my daughter's 25th birthday. Spend many hours in the phone queue, whilst on my vacation just to get a customer service rep on the phone. I will never depend on this airline again. Blew 7k on a trip that I had been saving many years for. United is undependable, and unreachable.

We have had nothing but terrible experiences with United. Most recently, they cancelled our flight at the last minute and claimed they could only rebook us the next day. The United representative at the Louisville airport was rude and indifferent to the fact we could not delay a day, just told us to call United's 800 number. United could not rebook us the same day and, as we were able to arrange to fly home on another airline, United agreed to issue a refund for our United ticket. When we didn't receive the refund, I called United and were told they issued the refund to Expedia and could do nothing for us. Since we did not book through Expedia and Expedia had no record of receiving any refund for us from United, we have simply lost the money--and also, United kept the baggage fees we paid too. We will never fly United again.

One big thank you to United! My BF and I were late for our flight in Pittsburgh and the agent who checked us in called our gate to let them know we were on our way. He then got us through TSA in 10 minutes when we would have been there for a 1/2 hour, if not longer. He then escorted us all the way to our gate, didn't charge us extra for checking our bags late, and printed our boarding passes! We were amazed! Thank you Pittsburgh!

Absolute chaos! No organization whatsoever. United personnel in IAD forced me to check my carry on bag, and charged me for it against my will. I have never ever been forced to pay for my carry on. ALL other Airlines give voluntary FREE plane side bag check. The male employee at IAD threatened me saying I -wouldn't fly at all that day then- if I stood my ground about free carry on baggage. He is an embarrassment to your organization. Beyond disrespectful, and totally lacking knowledge in regards to the staff. Poor attitudes. We boarded in IAD only to sit on the runway for THREE hours!! The pilot did not give any reasons why! He continuously gave us the runaround every 30 minutes.

If I could give zero stars I would! They are by far the worst airline EVER! I have nothing but problems every time I use this airline and have finally had enough. I got a text message letting me know my morning flight was canceled. The representative that I spoke to on the phone was giving me $2k flight options home and 3 days later even though I already purchased a tickets months ago. The rep was finally able to find me a ticket for very late the next night but I had to pay double the original ticket price again to get home the next day and very late at that. I found a ticket with JetBlue for a direct flight (which this replacement flight was not) for half the price AND I will get home at noon instead of midnight. I’ve been on hold for over two hours waiting to speak to someone to cancel this ticket. I better get my money back! Oh and in the process of trying to get a new ticket I was hung up on twice! I loathe this airline!!

Tried to change my reservation through Mileage Plus online. Everything went smoothly until the end then I received a message that there was a computer error and I must call UA by phone. The phone message said they were having "unusual call volume" and estimated a wait time of 20-25 minutes. After 1hr + 40 minutes on the phone I finally gave up. Called again several hours later, got message estimating wait time 40-50 min. Hung up, will try early tomorrow. Why don't they have an arrangement to call the customer back, like Social Security and my healthcare provider do? This is pathetic.

United staff is crazy and thief. It is worst ever. They steal my stuff from my checked bag. I will not recommend and will not travel in United ever. Even Southwest and American Airlines a lot better good and professional.

Carry on luggage w/ rollers is not permitted anymore and if you are in group 5 and up to board the plane. You are limited to 1 carry on only, including personal item, either stuff everything to 1 carry on bag or you need to have the second carry on tagged with a baggage claim label and pay $30.00. WiFi is free but, entertainment is not and you use your own device to watch movie or listen to music from the United Airlines library. Seating assignment is not assigned till we checked in and we were not sitting close together for a group of seven including 2 kids. The only positive thing was friendly flight attendants and we got to our destination safely. Flight was booked 6 months in advance, told my wife never fly United Airlines anymore.

On Friday, June 28, 2019, my family including myself, my husband, and three boys were supposed to be on flight UA3971 EWR-GSP. We arrived on time and even began boarding the flight (9:04 pm) when we were told to go back out to the waiting area. This is when a flight attendant announced that the pilot requested no one on board the aircraft until the lavatory can be cleaned. We waited for thirty minutes to hear our flight was now going to be delayed because the lavatory is broken, and we need a new plane. It was not until 11:00 pm that United finally announced the flight was canceled “due to weather." United’s pilots were irate with the situation and tried to get their time extended since the truth of the matter was that the flight crew had timed out and the skies were clear.

Single out and pick on. Somewhat bully by attendants on flight 3726 on 6/25/2019 540am the whole flight, reported it United. No apology. Recline my chair as soon as I was on the on plane, right after flight attendant told me to put it up, lady in front of me had hers down so I told the other flight attendant that there’s other people with their seats recline. I don’t understand and I have a bad back, she told me those was the rules and do I have a problem. I said no, didn’t want no trouble but I just watching other passengers recline their chairs so I did so. Soon after here comes a flight attendant. Told to put my chair up. Don’t know why I was single out.

I booked the UA4892 flight from Grand Rapids to Newark (NY) on June 19th 11:30 am. While at the gate we found out that first there was a delay for 12:08. At 12:15 the gate personnel came out and announced that there was a technical issue and the flight was cancelled. She asked everybody to go to the front office and rebook another flight because the UA4892 was not going to leave. I immediately headed to the front desk and tried to find an alternative. I was told by a United Airlines staff that there was no flight until the next day and that would take me to New York late afternoon. That was not good enough for me as I had a job interview on June 19th and a meeting early morning June 20th. So, I asked what was my alternative. The person at the front desk said there was no other alternative and suggested to refund the cost of the ticket. She immediately put the refund request in the United system.