United Airlines Reviews

I travelled with my wife on 5/21 from Newark to Cancun. I am a US Citizen and my wife is a permanent resident. She is in the process of transitioning from her temporary 2 year green card to her permanent one. Her temporary card expired on 2022 but she received an official letter from the USCIS (Form I-751) extending it for 48 months.

As a Field Technician I'm constantly traveling and canceling a flight is necessary. When I called to cancel I requested a refund to my credit card. I was advice it would take 14 days. When I called back to check status. To my surprise they told me a flight credit was given. Service Rep rude and hesitant to transfer me with supervisor. When spoke to supervisor unwilling to help. Had to contact their customer service team which took me 4 emails later to only get a refund for the seat of one flight instead of two. There should be laws monitoring Airlines and their flight credit or to obligate a customer to purchase insurance.

My daughter had a flight from Indianapolis to Washington to New York/Newark to Ireland. We did not know Newark was a separate airport. On the day of the flight we made numerous frantic phone calls, but the individuals did not speak English and I could not understand them. We called another United Airlines number and Laura answered the phone. She took time to explain to us that Newark is a separate airport and my daughter would have to take a shuttle bus, cab or Uber to get to Newark New Jersey. Laura gave us the phone number of the shuttle service. However, it closes at 5.

United is Horrible. My flight was delayed more than 24 hrs so I was forced to Uber home from Washington DC. For all my troubles, united compensated me $38.10. I will NEVER fly with United ever again. Even the lesser airlines have compensated me just value when canceled or delayed flight, but not United. They are a disgrace. Do not fly with United!!

Early Aug 2022 bought online and paid for a roundtrip ticket to Hong Kong via Newark on Nov 2, 2022. I am a disabled Veteran needing minimal travel time and gate assistance. A month after completing the transaction and taking my money, with notice received in email they cancelled the flight. I was left with now needing to pay more, less time as costs rose as did my anxiety. In my mind, they made a public offer, accepted payment - creating a contract; then failed to fulfill due to their business decisions to make then cancel. I feel if they could not do the flight as contracted then find and pay for a suitable replacement. UNITED HAS STONEWALLED ME FOR 9 MONTHS IN REMEDYING MY COMPLAINT.

At this point Spirit might be a better option. We were about to take off, on the runway. Then the plane gets turned around for an auxiliary issue (we all get off the plane) wait for 2 hours and then they tell us to board again. Everything is fine. We miss our connection because of it, then United sends us on a makeup flight to to get us to Boston from Newark. No big deal except it’s an overnight layover that they wouldn’t compensate us for. We ended up “sleeping” on the ground in Newark airport to waiting for our early morning flight. Our 3 day vacation is now 2 days. Okay, annoying but not the end of the world. Then we are told our bags won’t arrive until a day or 2 later. We end up having to go to a store to buy clothes for 2 days (300 bucks) and our bags arrive mid day on the last day we are in Boston. Again all with no compensation. What a fun time.

The United gate agent at Washington Dulles was arrested and fired for stealing my jewelry that was turned into her by a fellow passenger. United did not respond to my calls or emails for over a year. This is how they treat their million mile flyers. They bury the issue and hope it would go away. They ignore loyal customers. To make matters worse I was pregnant at the time. There's so much wrong here. It's a shame it was an airlines I once loved and supported. There are so many other airlines, choose another one.

I had the worst experience EVER with them. Flight from Houston, Texas to Birmingham, Alabama was delayed for a generator and plane needed fuel. We boarded on time, had to deplane, and wait over 3 hours for issues they should have taken care of before we even boarded. The worst part was making it to the Birmingham, Alabama airport only to have to wait another 2 hour before we can get our luggage we checked in.

United airlines destroyed my skis by obviously running them over with their transport kart and are completely refusing to pay for them. United Airlines claims that it is NOT THEIR RESPONSIBILITY! Are you guys serious?.... And.... I had to pay extra for them to even transport my skis! I will never fly on this airline again and will reach as many people as possible to warn them about this company. SHAME ON UNITED!!

Please do not flight with them or trust them with your money. On March 22nd I called their customer service and I was told that they had to book on another flight because they couldn’t confirm my seat with Air Canada. They put the money on hold on my card which I do not have access to it. They saw the money on hold and the supervisor assured me he released the money on March 22nd and I should have the money back in 24h. Come to find out that my bank never received it. They do not have any trace of my money because as soon as they remove a hold they lose complete track of where the money went. I’m out of $336.47 and United doesn’t care. I was told by the manager to fly with another airline next time. Trust me there won’t be no next time with them. Please do not book with them on your debit card. Make sure you book a traditional credit card. They will steal your money and top of that be rude about it.

My wife and I flew out early on 1 March from SLC to Puerto Vallarta. We were scheduled on a flight that left at about 6:45 and arrived pretty close to the time we needed to check our bags. Since there is a hard cutoff 45 minutes before the flight, we tried to go straight to the counter but a United employee insisted that we go to the kiosk first. She had trouble at the first kiosk and after a few minutes, went to a second kiosk, where she didn't seem to know what she was doing.

Flying has become an unpleasant joke and United and Swiss Air are the worst. The United site for check in is slow and disconnects, so re-entering flight information must be done several times. You struggle to get the seat map to display. This also takes several tries. I finally get a seat and try to get a seat for the Swiss flight to Zurich. That option is not available. Check in at the airport goes smoothly until the machine prints the boarding passes and I am assigned a Swiss seat but I did not get to pick it. I have no idea if I am window aisle or in the middle. Going to the United gate person is no help. He can only change the United flight seat and can do nothing with the Swiss seat. And these two airlines are supposed to partners? Partners in idiocy only.

I purchased 2 planes tickets on 03/19/2023, today 03/22/2023 I find out plane tickets were cheaper than what I pay. They hit me with we have a service fee of $50 dollar for passenger. Erick the supervisor was very unprofessional and didn’t know anything about their policy.

I was to have a hour layover in Chicago that turned into a 7 hour one. Then just minutes before my flight came in they sent me a 15 dollar coupon for food that I was unable to use due to them taking it back. They said that they had technical problems with the aircraft. Then on my return trip the aircraft was 3 hours late due to technical issues, causing me to miss my connecting flight so I was stuck in Chicago for another 5 hours and then that flight was delayed for another hour. I have never had any of these issues flying with Delta. Then I sent them an email to customer service two weeks ago and haven't heard anything back. They are the worst and will NEVER fly with them again!

If you're wondering why United is consistently rated as the worst major US airline, look no further than their business model (and don't believe their marketing). After several years being a 1K flyer with them, I've had enough ups and downs with the airline to learn that their management team runs a solid business model that prioritizes profits over clients. Here are the details:

Although United has never been the best airline, they have definitely gotten much worse in recent years. I'm sure we all remember when you would get one meal and a movie with a flight. Of course, that is a thing of the past, but now their customer service is also diminishing. Previously I held a job with very frequent travel. I racked up a ton of miles, but did not use them. More recently, I acquired a new job with frequent flight requirements, and I thought, let's give United another go.

On a recent round trip flight from Little Rock to LAX, with connections in Denver, I made airline aware of my mobility issues because of neuromuscular disease. In Denver departing, I was denied assistance from gate to gate that changed several times. When I asked for help, an agent told me I didn't look handicap. Thankfully another passenger heard this and stepped up to help. On the return connection, my flight was delayed by several hours. I asked for assistance to use the restroom and food. After waiting hours and nearly soiling myself, I was told nobody wanted to help me because they were not assigned to me. Now United is offering a measly credit for future flight for the admitted ACCA violations to someone who rarely travels because of disease, and honestly has severe reservations about flying with them again anyway. ADA and DOT formal complaints are also being addressed.

Purchased economy plus ticket in order to be able to carry on personal item and carry on as advertised. Got to gate in Newark on 3/5 flight 1546. They announced all people in my group needed to check bag to not delay the flight??. I told gate agent I chose this class to not have to check it. She said to get on with my group. They never announced my group 3. Skipped from 2 to 4. Other passengers said same. When I went to get on plane they again wanted to tag it. They said I was getting on too late. I said they never called my group. They denied it. I refused to let them tag it. I wasn't trying to be difficult but this was NOT what I paid for. Gate agent said "look lady they are just going to tag it when you get to the plane." Extremely rude. Turns out there there were plenty of places to put my bag and flight was delayed due to prior flight leaving late and problem with a chair in the cockpit. I've flown delta planes this size that never had these issues. Will never fly United again.

My letter/email to UA:

My daughter and I flew to San Antonio from Knoxville for my grandson's graduation from Navy A school at Joint Base Fort Sam Houston. The day we were scheduled to leave San Antonio to fly back to Knoxville via Houston, there was a weather event in Houston, which initially delayed our flight. Unasked, we were put on another flight into Houston. After sitting on the tarmac on that flight for around 2 hours, the pilot stated that the plane was overweight due to fuel, passengers, and baggage, and that they needed volunteers to deplane. The pilot also stated that he had never experienced such a situation in his 25 years of flying. Eventually, enough passengers volunteered to deplane and the flight departed for Houston. Once in Houston, we were informed that our flight to Knoxville had been canceled and rescheduled for the next day. By then, it was around 10 PM.

Dec 23, 2021 – According to United Airlines in PHL there was bad ticketing/billing from Cheapoair. United Airlines could not confirm from Cheapoair. Missed my flight on this day. Had to spend a night in Philadelphia. UA issued a boarding pass for the next day’s travel. Dec 24, 2021 – I went back to PHL. Bad boarding pass with UA. Per the UA agent at the airport, someone cancelled my boarding passed and someone else took my seat. UA offered a flight from EWR, and the UA director at the PHL confirmed that they would pay for my taxi expenses. Reached out for my refund later but was never issued.

I purchased regular economy international airfare. I found the flight on Google flights but made the transaction on united.com. I knew I'd have a bag and as a solo traveler I wanted to guarantee that I wouldn't have the middle seat. I also needed to be able to change my flight because I am hitting other countries on my trip. I triple checked that it wasn't basic economy. It was pretty clear to me -- after all, it was letting me select my seats for no further cost. A few days later I went to manage my reservation. It now said it was basic economy. WHAT? I spent an hour on the phone trying to get this resolved. They blamed it on a possible "glitch" but how is your technical problem my issue? A supervisor refunded me in the end thank god but how is this ok?

United Airlines has been and continues to be a bottom-tier airline. Mismanagement, poor aircraft, mediocre standards, and an overall impression of a company who does not care about their customers or employees. If you are looking for value, Spirit and Frontier offer the same quality flight with lower costs. United Airlines has missed the mark year over year.

I was 3 hours late arriving from Omaha on Thursday, flight 1177. I had 25 minutes to make my connection to Santiago, Chile. Not only did I make it, my bag made it. Thank you to all the ground services employees in Houston. Thank you.

We purchased our tickets six months in advance. They changed our flights 3 times in the last month before our trip. The customer service rep who called me each time basically told me I couldn't get flights either to or from our destination. I spent countless hours on the phone with them. I had to be the one to suggest potential airports near by. They had no idea where any airports where. They had us changing planes three times or more. Ultimately we were stranded 3 hours from home and had to find our own way home. They only offered food and hotel vouchers for a city that everything was already closed or full. Their flights had apparently been canceled more than once as we couldn't find a hotel or a rental car. If we weren't going to wait until the next afternoon for a flight it took three hours to get our luggage.

I'm going to summarize because I don't even want to waste my time explaining what this people did to me. This was a connection flight and because of their fault my first flight delayed and I had to rush to be able to board on my connection flight. I paid extra to bring my carry on with on the overhead bin because I had bought some cholate eggs for my son and wife and I was bringing some fragile souvenirs with on my carry on. First thing they forced me to check my carry on bag saying that there was no available space for it.

United Airlines canceled my flight because a first-class passenger used a profanity that insulted the flight attendant. The 80+ year old woman apparently was then asked to de-board and when she refused, they pulled everyone off the plane only to cancel the flight 5 hours later because the airline could not get its act together. In those 5 hours, United was "kind" enough to provide drinks and sandwiches to about half the passengers, but they could not produce enough for everyone. The food and sandwiches also were not distributed until 3 and half hours later. In other words, United is bad as Southwest. They simply avoided the bad press over Christmas weekend because Southwest dominated the headlines. But don't fool yourself, United and Southwest are two peas in the same pod. You honestly should not fly United if you think Southwest is bad.

United Airlines cares 0% about customer experience and customer service. After a few years of loyalty, I will no longer fly with United. Just horrible experience in a business class on Polaris to Europe.

I have flown well over a million miles with United and have had 1K status for many years. Before the pandemic I had 120 plus points canceled since there is a 1 year time limit on them. You can use these points to upgrade which rarely happens. I have another 80 points due to be canceled this month and reached out to see if I could extend the expiration to no avail!

Purchased ticket for my toddler and her father for an early flight. They arrived in time to check-in and get to their gate, but the employee signature of SAT-PD-QK decided they could not board because they were not there 45 minutes prior to boarding time. Their flight was at 0715. He spoke to her at around 0635. Plenty of time to get checked in and to the gate. She said it was their policy. Checked United website. No policy clearly states this. No statement in the email confirmation. Went through the process of purchasing another ticket and no prompt or or notice saying stating this apparent policy of United's minimum time. Called customer service. No help there. They said I could either be refunded and they lose their seat or I can keep them on the later flight. The supervisor with employee number: ** also tried to navigate me through United site by searching, then ctrl+f'ing words to find some wording. Nothing on the site that clearly states this policy.

Paid for checked bag just to check a bike. Bike was 1.5 lbs overweight and wouldn't take it. On the way back flight cancelled, and they could book 3 days out. Requested refund, and only partial refund. Then called 5 min later to request rebook of flight, they said no way. Booked American instead. Don't waste your time or money.

United Airlines cares 0% about customer experience and customer service. After 5 years of loyalty, I stopped flying w them for 3 years due to a 6 hr delay where we got only got attitude in response — no compensation, no meal vouchers, nothing. And today I regret trying them one last time. They figured out how to get a 30 minute delay on a 8 AM flight.

If traveling with United Airlines be aware they stole $1,484 of souvenirs from my luggage on 30 September 2022, Flight 919. My luggage was also delayed. This experience has stressed me out and I don't wish for anybody.

Call the customer support line to discuss the check bag issue. No one was of any help and finally talk with a few so call supervisors and they hung up on me many time. They do not care and even were mocking me. Will never fly with this company again.

Flying United UA 1722 Monday 17 October was such a contrast with my connecting flight in Singapore Airlines. Flight attendants not really interested in passengers comfort. Entertainment system out of order. I notified attendant who although polite indicated that they were aware.. Simply stated UNITED should simply try to emulate the quality and care of other carriers. I am sad to recognize the differences between a foreign company and UNITED. Frankly made me ashamed of the lack of care. We can and should do better. Flight attendants are supposed to be trained to help and serve their clients. It should be easy to copy and emulate the performance of Singapore airline and their training methods

I have bought a ticket For my mum on August 25, for October 25, 2022 for yaounde to Madison. The company just sent me an email less than 12 hours for the flight departure to let me know that my mum ticket was canceled. I called them and they offered me nothing unless taking another flight for Friday October 28, 2022. No matter how l explained the customer service that my mum needed to be in United States before Friday, they didn’t care. They have advised me to find solutions in other airlines company like l didn’t see other airlines company before buying my ticket there. So don’t spend your money in this company if you cannot afford to buy another ticket when they cancel your ticket and make you wait until they find what works best for them, no matter if you have an emergency, they don’t care about customer satisfaction, they just care about making money.

My grandmother and I flew on June from Vancouver to Houston, we experienced discrimination, aggression and the most terrible customer service. When we arrived to the counter after many hours in line the agent didn´t assign us any seats so at the gate we made another 40-minute lineup. We were the last ones to board and the flight attendants didn´t let us bring our carry on (not our fault, it is the airline fault for disorganized and overselling). We had valuable personal belonging with us that could not be checked in. We try to explain that we cannot checked the carry on, and a very violent with clearly with anger issues flight attendant tell us, in a very rude way that we are not flying with them.

This company changed boarding gates (Gate 84 to Gate 70B) without sending any warning (text, email, etc.). We almost missed our flight and had to run to the different gate when we reached Gate 84 and no boarding was shown. There was no movies for the 5.5 hr flight, server would not connect and the stu's didn't care to help after being asked-have traveled with United before and it was very poor but this was the worst experience of any airline that I have had. Hawaiian Airlines has been the best, I will NEVER use United again or recommend it to anyone.

4 hr delay (mostly due to incompetence) missed connection, no bag for 3 days, hardly any compensation for this, incompetent baggage tracking, inability to choose seats without paying (even 24 hrs before), rude and dismissive check in staff. The worst travel experience ever with the worst airline ever. Never again.

Air travel is usually not a pleasant experience, but after several rough gos with United in the past, what is happening as I type is beyond. The lady next to me refuses to move her leg out of my space, and the guy in front of me repeatedly and forcefully reclined his seat over again as soon as he felt it hit my knee. I tried to be polite, they were awful. I then asked flight attendants for assistance, to which they shrugged and said there's nothing they can do. I'm stuck in a tiny ball in the window seat with arthritis in my back. This is going to be a brutal flight. They were already subpar by my standards, but they were the only option. If they're the only option in the future, I think I'll just pass. I'm being ripped off to have my back problems exacerbated because no one wants to even attempt to help. If I could leave zero stars for the cabin crew, I would. They have tiny seat space compared to Jet Blue, Delta, and American. The cabin is also absolutely sweltering.

My fiance and I travel often every month and because of status (1K) we fly United. However, since travel increased, their customer service has declined greatly to poor standard. Club lounges are dirty.

We are completely aware of your attachment to your pets and are aware of your desire to travel with them. So, in accordance with United Airlines' pet policy, you may reserve seats for your pets in the cabin or in the cargo hold, depending on their size.

I booked through Priceline. 1st mistake. Canceled flight. United wouldn't refund even though the flight is still 3 months away. Yet I know Priceline can get the refund money. Won't credit it back to you either. Some law should be put into place where they just can't take our money and brush us off. Sent both priceline and United all information needed. Didn't even want the money back. Just credit it to me so I could use at another time. No go.

I had recently been in a motorcycle accident and upgraded to first class seats to accommodate my injuries/disabilities. My first issue is that the staff refused to help me lift my bags into the overhead compartment, despite signage indicating that they would be "happy to." This violates federal disability regulations at the very least.

United Airlines does not provide any support to passengers like me traveling with Infant Baby. They are not going to provide bassinet (smaller aircraft), not allow me to bring my bassinet, not willing to get me a seat where I can get enough leg room to carry my baby on my lap. They just want your money and asking to pay for every minor thing. What a money grab airlines!!! Do NOT recommend this airlines for any future travel. Supervisor - Adrain, was extremely rude and non-cooperative, not willing to consider the situation or help in any ways, even if the flight is mostly vacant. I'd like to report this airlines for zero customer service and pathetic policies.

My experience with United Airlines was tainted from the very beginning. I book a vacation for my husband and I and 2 of our grandchildren in January, 2022. I had the flights all set, A month or so later the schedule changed which was not a big deal. About 3 weeks prior to our international flight to Berlin I looked at our flight schedule. They had us on two flights out of Chicago O'Hare on the same day. It took 30-45 minutes to correct this. Upon our arrival at the airport on the day of departure, the baggage was only booked to our first location of Newark. Another 2 hours getting them to understand that we were ticketed to Berlin and not ending our journey in Newark.

I was about to go to Africa the morning of August 17th,2022. United was my local connection between MPLS to Chicago. My destination country was asking negative Covid test which we had but United employee who seemed to be enjoying denying boarding for at least three other Travelers both going to same destinations said, "Your Covid test don’t have QRC code." This Airline is enforcing a rule foreign country in which we already complied with. To add insult to injury, they reported that we were No Show. To re- book the flight now The online Agent is asking $4,300. I saved this money for three years.

My confirmation Number: **. This concern is around my return flight from Denver to SJC for which I did not get a survey request. My return flight from Denver to SJC was at 4 pm on July 24 and with a delay, of 2.5 hours at 6:30 pm, I boarded the flight. Then the captain announced they were looking for a "replacement captain." Then after making us wait on the flight for 30-40 mins they asked us to go to another gate B15 because the flight which I boarded got canceled. Then when I went to B15 and waited in line for 30 mins. The gate agents asked us to get to gate 22. Then when I went to B22 and waited in line for 15 mins. The gate agents asked us to go to gate 16. And the agents in gate 16 started abusing the captain/pilot for sharing wrong information with us as the flights were canceled.

Bought tix to fly to Ca to see my sister who was dying with liver cancer. I paid for trip insurance via Expedia. She died before I could get there. Called to cancel my reservations. Was told that both United & Delta have a policy that if you are stupid & poor enough to fly economy class, they don’t honor trip insurance. Seriously? They knew when I purchased the flights what class I had booked. Then offered me the option of travel insurance knowing it wouldn’t do me any good at all? Hell will freeze over before I will book with United, Delta or via Expedia. $1400 down the drain.

My flight was delayed from SNA to Denver on 7/23. I checked online for flight change options and called United. I was told there were no other options to RIC available online or with a United representative by phone who advised I book a hotel and then submit a refund request. I took the delayed flight to Denver, knowing I couldn't connect until 7/24. However, the United SNA rep told me I was MISADVISED by the United phone rep. She said I COULDN'T BOOK MY HOTEL and that she COULD have booked a rerouted flight on 7/23. Really?! She advised me to go to Denver and that she'd authorize a hotel voucher. No transportation to the hotel.

My original flight that was supposed to arrive in Eugene at 4pm was cancelled and they put me on a new set of flights that added 4+ hours to my travels and has me arriving at 9pm. By the time they put me on the new flight, all the free seats were taken so I had to pay $100+ Extra just to secure seats on both these flights for the cheapest available seats. I arrive with my carry on that I have used as a carry on over 4 times with United and at the gate they tell me it is too large and make me pay an additional $45 for it to be checked. I am very disappointed that I have to pay all this extra money when United messed up and cancelled my flight to begin with. At the very least I should have been offered free seats since I had free seats on my previous cancelled flight.

They damaged my stuff beyond repair and refused to compensate. I spoke with absolutely everyone and they said I'm out of luck. Infuriating and completely unacceptable. DO NOT fly with this airline. Oh, the useless people I dealt with are Dennis ** and Ariane **.

Both flights of my trip were cancelled and messed up. I want refunded for my flight costs, plus reimbursed for the hotel costs. My Friday flight was cancelled, and I was not booked on the next flight. They booked me for the 5:33 pm flight and not the earlier ones. I waited standby for 2 flights since I was already at the airport at 8:30 am, the third one I was going to wait standby got cancelled but finally made it on the 5:33 pm flight. I was 7 hrs late getting to Newark airport and I missed half of my Friday event. I also missed a full day of work on Monday because they cancelled my Sunday flight.

Absolutely ** service as on your corporate website, as in air. Try to update my return flight data just right away I booked, it's not allowed me!! Try to cancel flight they want $250 FEE!!!! This is insane greedy and ridiculous tactic to make money from nothing. I swear God this is my last flight with them.

My suitcase got damaged beyond repair. They offered a multiple-use voucher to use on ALL Airlines all over the world. I got the voucher but valid only once on United. No use to me as I live in EU. Lie.

I paid extra money for "Economy Plus" seats and I was sat in standard seats. This is not good business practices. I feel like I was cheated out of my money. Why upsell me on a better seat and then not honor it? This is blatantly misleading to consumers, and I'll be telling everyone I know how terrible United is with honoring their bookings.

To the future customers of United airlines: On June 30th, we were flying from Albany, NY to California with a 6 month old and a puppy. This being our baby’s and pet’s first flight, we were really excited and were looking forward to a pleasant journey. We had already communicated with the United Airlines regarding the dimensions of the pet carrier and purchased one accordingly. Please see the attached screenshot of chat history. Check in went smoothly and we passed the security gates without any hassle. However as soon as we boarded the flight, we were very rudely stopped by a flight attendant - Dave ** and informed that we won’t be able to fly because of the size of the pet carrier.

I had booked my tickets for EWR to Mumbai direct flight for which I had paid 1600$. United cancelled my flight just weeks before my flight saying it's not flying because of war issue and gave me 1 stop flight. And they know you going to take that option as vacation time and ticket prices going up. So we did that. Just days before my flight they cancel my stop flight and now they giving me 2 stop flight plus I will have to pay extra for my baggage as it will be domestic flight. But if they not flying why can I still buy tickets on various websites. That means they canceling flights of customers who booked at lower price. They should be fined. Finally I am paying more money and my journey is going to be longer. I would not recommend this airline to anyone. The government should check why are they overbooking if they can't provide the service and put us in trouble.

United Airlines represents everything that is wrong in air travel. United does not understand that they are not just flying planes, they are transporting PEOPLE. People is a word that United Airlines does not know. I could write a book on how many absurd situations I have already faced with United. Once my plane just left 30 min of what was announced in ORD, leaving behind half of the people in that flight. Once, at SFO, I spent 2 hours inside of the airplane in the tarmac because there were 3 other United planes broken in the gates preventing us to disembark. Just to mention a few. I have way more United horror stories to tell.

United Airlines cancelled my flight to El Paso Texas. I was going to a family wedding, my wife and son were already there. They said because their employees were overworked. The return flight, I just needed myself removed and my ticket refunded. They would not refund my ticket after cancelling my flight. I would not even be there to take the return flight because they cancelled my flight to get there. The agents working the desks at the airport went to hide for 30+ minutes before they sent out the final cancelation email notice like a bunch of **. No one reached out in any way to offer another flight or how to get there. What a piece of ** airline. They're working their employees like dogs. It's because they lost a ton of great employees because they tried to force vaccinate them and making them wear masks. What a piece of ** airline.

We boarded the plane on time only to sit for 3h. We were introduced to the crew, followed by the announcement there was a maintenance issue. Clearly, this was known prior to boarding since it was an immediate announcement. After a while, we were told the wrong part was attempted and we had to wait for the right part. We finally taxied to the runway only to sit again. 3rd announcement from the crew was that there was another problem with some gas indicator light and they couldn't fix it on the runway. We had to taxi back to the gate for fixing.

United Airlines is a terrible company, and I'll be sure to never fly with them. You shouldn't either. I recently paid for a plane ticket to meet someone in Nashville. That person lied to me, and after finding out, I quickly contacted United and the other airline to let them know that I had been lied to, and requested my money back. It wasn't any fault of the airlines, but I sent pictures of the messages, requested it before the date of the flight, and was told that because I bought a non-refundable ticket they weren't going to reimburse me. The day after the flight, I got an e-mail from Expedia saying that the flight was cancelled. I have requested another refund, and am awaiting a response. In the meantime, I'll be leaving this same bad review everywhere I can.

My whole vacation was ruined by United Airlines. I booked well in advance to get a deal only to be bumped and my seat sold to another customer for a higher price. I am now out my hotel deposit and car rental. I either shorten my vacation and lose money or cancel my vacation and lose money. How is this not illegal?

Called to use voucher, used United Airlines 1800 tel number,, got a confirmation email from United Airlines. When it was time to fly away it turned out to be a none existing booking, United blames it on 3rd party answers the phone, I paid for new tickets double, had a wedding to get to and hotel reservations paid for. United Airlines must take full responsibility for their actions.

Our flight was cancelled due to operational problems. I was notified on my phone and after going to several terminals, could not find a person to help me try to reschedule. I finally went to the United Club lounge, and was told they were short staffed. Our travelers are elderly and are smart phone handicapped. She reluctantly assisted us, even though she said she wasn't supposed to

Flight attendants make you feel comfortable. This is the first time I felt so comfortable flying overseas. They don't lose your luggage and arrives in good condition. Excellent service. I will travel with them again.

Mechanical failure was the phrase of the day. This should have been an easy flight from Detroit to a connection in Denver to our final destination in Jackson Hole. Instead, after two delays on the first flight and two delays on the second, followed by a cancelation for the second (after sitting on the roasting hot plane for 90 minutes while they "fixed" the mechanical failure), they told us we couldn't take off due to weather. My co-traveler and I were on a business trip we could no longer make as a result. We were ushered to a customer service line directly outside the gate. We were literally led by an airline worker and told to stay there until it was our turn in line.

We booked and chose seats 3 weeks prior to our trip. Plane from O’hare to Denver was virtually empty so we moved from our economy seats to economy plus and we were told we had to stay in our own section. Really? Stupid policy that will keep this airline from creating brand advocates.

For some crazy reason that nobody at United can explain, I can't online check in for an international flight (in Polaris/first/business class no less). I can't even use a kiosk. I have to go down to the bowels of the airport to a special desk to check in. This is ridiculous. I've spent hours on the phone trying to resolve it, but none of the Customer Service folks even care to TRY to solve my problem. I'm done. After 30 years of flying United, I will avoid them like the plague from now on. I'm cancelling my Club card (gets me into their crappy clubs), and going with ANY other airline I can fly.

I traveled on United roughly 1 month ago and have never been so disappointed with an airline. Not only did I arrive at my destination 2 days late because of delays (non-weather related) causing me to miss my connecting flights, but they made a mistake on my departure and only issued 1 ticket while 2 were originally booked. This caused me to depart a day later than planned which resulted in additional expenses for lodging, meals and transportation. I was adamantly assured by the agent on the phone that I would be reimbursed for all of my extra expenses (2 nights unused hotel stay, 1 additional night hotel stay, meals and taxi) for the multitude of mistakes that were made, but United is refusing to do anything other than issue a $300 travel credit. Negligence at its best.

Check in desks closing early. Check in electronics machines broken. Inflexible staff and service, constantly parroting "It's the system, I can't do anything." When I was placed in economy after paying for business No help in getting a refund when downgraded, beyond contact the United website I travel the EWR to Barcelona route every 3 months, for 4 years, was always United. For my next trip and subsequent trips it's unlikely I will fly United.

This is the worst airline I ever been on. First they charged me for my hand luggage which is free on American Airlines. This was when I was visiting this other state. Before this happened I tried checking in online and it didn’t allow me to do so. When I finally reach the airport I got checked in. That’s when I was charged $35 for my bag that is considered hand luggage on American Airlines. Then when I finally board the flight I found out that I was separated from my husband even though it showed we were traveling together. We were assigned different seats. Worst airline company ever. I’m highly disappointed!!!

My husband booked a 6:25 am flight on a Friday to LAX. He has his vaccination record and 48hr negative covid test. At the kiosk, the attendants said it should be 24hr negative test. My husband who is so eager to see our 2 year old son wanted so bad to comply, he went to the airport clinic for covid test. He got his result at 5:15am, he hurriedly went back to the kiosk but the attendants did not let him board the flight because they said he is too late to check in. But this is a 6:25 flight and he was at the kiosk at 5:20 right after he got his result. So what happened was he was turned down by the airline attendants and my husband has to book a ticket which is twice expensive his original ticket. This was very inconvenient and stressful. Those staff were so inconsiderate, very poor service. If there is zero star on the rate it would give them that.

Awful experience!! My family and I flew from SC to Denver, CO in February 2022. Within the first 10 minutes of boarding the first plane, all the power on the plane went out. This lasted 10 minutes before we were informed that they were "rebooting" the plane's electrical system. Once fixed, we sat on the tarmac for another 20 minutes because they had to change out the sewer water. So flight was delayed 45 minutes before taking off. On our return flight from Denver to SC, we were supposed to connect in Houston, TX. Our flight from Denver did not take off until 40 minutes after our original departure time. When asked why the delay, we were told there were no specific issues, but they were just waiting on a few late passengers to board! I understand waiting a few minutes for late passengers, but waiting 30 minutes after our scheduled departure time is unacceptable.

I had a flight from San Juan Puerto Rico and arrived at the airport at 0700. I had to wait an hour for anyone to show up to the counter to check in. Had I known booking basic economy would result in my not being able to check in via kiosk, I would have never booked that type of ticket. The kiosk does not allow you to check in with basic economy because it basically says you have to have a representative check the veracity of carry-on bags or not.

I have spoken to 8 different customer service people and have been on the phone for over 3 and 1/2 hours to get a receipt that reflects the charges that United Airlines charged the company card. The receipt I have been given from United is not what they charged the card. We are not disputing any charges or anything else just a corrected receipt. We are a non-profit so I must have this to reconcile with the credit card statement for our auditors. Everybody I have spoke to has told me that I need to talk to someone else but they can't transfer me I have to call back. And, that means starting all over with the issue with someone new. After this happened the first time I refused to do this and requested that they transfer me to someone that could help. I was disconnected. Had to start over again.

For a 30 minute flight from Houston to Austin Tx, we sat in the plane after boarding the plane in Houston for one hour, while they filled up their catering supplies for the next flight!!!! Ridiculous.

I have used United twice! The first time was a terrible experience but my husband insisted we try them again. The experience was again terrible and the absolute worst customer service from the manager Nelson at the Indianapolis Indiana airport. The icing on the cake was our bags never arriving with life or death medicines and the manager acted like their mistake was nothing and was no help whatsoever other than talking down to us. Do yourself a favor and use another airline. That way you don’t make the same mistake we did.

Worst experience in 50 years of flying. Booked a flight 3 days before a meeting in Amsterdam Netherlands, by the time they got me there missed the meeting because of cancellations and delays and they acted like it was not a problem. Hotel rooms, taxi costs and COVID tests were more than the price of the ticket because of all the delays. Worst airline on the planet!!!!

Customer service is the worst. If you call during the week the wait is at least one hour to speak to someone and if you call on a weekend you have to wait at least two hours!!!! My young daughter's flight was canceled three times!!!! And finally, when she boarded her flight, her flight was delayed for one hour and she missed her connecting flight. The next flight they gave her was 5 hours later. She arrived at her destination at midnight when she was supposed to arrive at 6 pm. The United Airlines agent at her gate in Washington DC was extremely rude and miserable. Hey! She is lucky I wasn't there! Otherwise, I would have given her a piece of my mind! United Airlines let me tell you something, you are NOT reliable and you are careless. Please teach some of your workers to be pleasant and friendly. It is really simple!

This airline is consistently unapologetic and unaccountable for delays, inaccurate updates, gate changes and poor customer service. With that said, they charge top dollar for tickets and refuse to issue a refund under any circumstances. It’s extremely disappointing. Use Delta or American, they at least own their mistakes.

I have had the absolute worst experience of my entire life flying with United. They are unreliable, unapologetic, and will not answer their phones. My experience is two-part (so far)... My first flight was cancelled mere hours before my flight (late at night with an early morning takeoff), with no alternative options for same-day flights. I was forced to buy a second ticket through another airline and have yet to be reimbursed by United. Additionally, United jacked up all their prices after cancelling hundreds of flights ($2k+ for a one-way ticket from DC to Houston) - the very definition of price gouging.

My flight was cancelled, I got off the plane and was told to scan a barcode for customer service. I could not get it to work so I went to ask where customer service was located in the airport and all the rep could do was repeat scan the code. After her repeating scan the code 3 or 4 times without listening to me ask where customer service was, I was forced to yell at her then she gave me bad directions but I finally found it. There were only 2 customer service reps. There was a long line of people there so, many people could not get the scan to work. They could only get me on a flight the next night. I call customer service and they told me the same thing, but was told I should have been given a website name that would give me a discount online. Went back to the customer service counter and they said there was not such a thing.

United Airlines did a fraud where they sucked my hard earned money of $2340. I am an old mileage plus member of United and they all mentally harassed me. Their site allowed me to use existing credit partially, their customer agents twice confirmed me that I will get my residual credit back and now they are back tracking from there. Shame on them.

I traveled to Cameroon 2 weeks ago I am still very upset for paying $400 on an extra bag, When I left home, I was prepared to pay the required $200 for the extra bag, United Airlines (UA) told me since that extra bag is 11 pounds overweight (50+11 = 61 pounds in total), I must pay an additional $200, that was so unexpected and hard on me financially, I ask them why don't they charge per pound instead of having people paying 1extra pound as if it was a separate bag of 50 pounds? They say it their policy, yes, very crooked and nonsense policy, not different from stealing from customers.

This is my worst experience with United Airlines. My mother is coming all the way from India to Canada. She went to the office at least two times and they didn’t even inform her that she need to stay in USA for a day. They did not even send a email about this issue. What are you making money out of this? Is this how you treat your customers? This was not mentioned anywhere while booking the flights or communicated through any platform. This would be probably my last day booking through United Airlines. Definitely you would be losing customers in this way. This is my ever first time writing a review so that people get to know about the airlines. I really didn’t wanted my mother to suffer from all this situation as she was definitely not planned for this situation.

On an early morning flight I brought my daughter, her father and brother to the airport. They had already checked in using the app, paid for checked luggage, had boarding passes, etc. We were running late but it’s a very tiny airport and there’s usually very little wait time. They went to drop off the bags to be checked, which had already been paid for, and again they already had their boarding passes etc. The ticket counter person adamantly refused to check the bags because we were past the cut off time by literally ONE minute. She even said, "You are one minute too late". This is someone traveling with two kids, and has Christmas presents for his family. I asked if there was any way to check the bags on a later flight going to the same destination. She said no.

We were so disappointed to find that although United claims to follow strict masking guidelines this was NOT the case. On both flights...departure and return flights...once on board the plane, passengers would pull their masks under nose or chin and travel this way the entire trip. Returning we had a group of 8 come onboard all coughing and the masks pulled down on chin. Staff never asked them to wear masks correctly. So little disregard for their passengers prompts us not to "Fly the Uncaring skies of United."

Our flight going was delayed with the threat of canceling for 6 hours as if it was a routine event. No help at the gate to get on different flight. The return flight was canceled at the last minute due to no crew. Gate person was nasty / claimed she put us on a Delta flight, but Delta had no record. No help from United. We were able to go stand by with Delta who was fantastic in helping. “Customer care” has ignored my written request for compensation even though United staff told me they provide it in cases like this. Phone staff says they can’t get me to a real person to talk to. My family and I have been a dedicated United traveler for decades. They do not care about their customers anymore, only care about nickel and diming you whenever they can. Delta airlines - great job showing them how it’s done!

Me and my family of 3 were flying United to Chicago and when we got into plane there was no room for our carry-on in the overhead compartment. We asked if she could find a place for at least 1 of the carry-on since we had newborn it would be hard to take care of all that. She did not even bother looking for space. We used our baby seat which was paid full price to put or carry on and then she comes and tells us we cannot do that and she said if we don’t wanna follow her instructions we can get out of the plane. Instead of helping and find a place for our carry-on or try to help us somehow to make our flight easier, she wanted to kick us out. I would never recommend United and I will not fly United ever again.

Upon checking in at Las Vegas airport with prepaid luggage (and receipt), tried to check in at kiosk. NO place for prepaid check in. Tried to go to counter. Sent back to kiosk. Flagged down an older lady who I overheard getting agitated with a passenger who had also prepaid luggage. I asked for her "help". She looked over our receipt and after the fifth question, I told her I'd find someone else to help me. She became enraged, saying "No one has ever said that to me" in a very loud voice. She then said "Go f'ing find someone else to help you" and stormed off. I found a co-worker to help me check in our luggage. I reported the incident to United. I doubt anything was done to the employee, as the customer service rep who called me tried to downplay the incident. I see why people get violent being sworn at and treated that way.

I was not allowed to board the flight as I had no American passport and the flight had a transit through Newark on the way to San José (Costa Rica). I was only told at the airport that this was a problem. I did not get any refund, not even the airport fees which by law they are obliged to refund as I never entered the airport in the first place. Terrible!

My issue is not that United made a mistake. Mistakes happen. My issue is that their mistake cost me an additional $4200 in other travel arrangements and United representative, Cheryll, has flat out refused to make it right. I have been offered $1800 in refunds, which refunds my original return flight cost, but does not address the $4200 in additional flight costs to avoid being stranded in a foreign country. I have even attempted to compromise by asking for a United travel credit equal to my additional costs instead of cash refunds, and have been told, "...our decision in this matter is final and there will be no further exchanges. As I am a Manager in Corporate Customer Care, it is my job to make the final determination in matters such as this. There is no further path for escalation."

Price was very good and I appreciated it. However, my connecting flight from Houston to SFO looked like a can of hot sardines. No social distancing. 3 seats per row. We were on top of each literally skin to skin (closer than shoulder to shoulder) in economy on a larger plane, and the AC was blowing lounge warm air making the flight uncomfortable. I will give props from the TSA to the flight attendants. They were all courteous and friendly and both of my flights from Philly & Houston took off and arrived on time!

They advertise great deals. After spending hours online, at the very last steps of booking the website doesn't work properly. They force you to call in to book. they charge you a bunch more money because they know you don't have a choice. This is the very definition of scam.

I scheduled a direct flight, through Princess Cruise Lines, on United, from Atlanta to San Francisco on 10/31/21. United changed the timing a few times, then changed my flights to include a stop in Chicago, with only 50 minutes to get to the new gate. This added 2 1/2 hours to my travel time. I tried to change my flight to a direct flight or another airline, but wasn’t allowed because it was in the 45 day window. But, they were able to make changes! So I picked seats. At some point when I checked, I no longer had seat assignments! When I tried to pick again, I had limited selection. I paid to have my seats upgraded to economy plus. That worked well for the first leg of my journey, but on the longer, 2nd leg, the seat was changed 3 times, and I was finally downgraded back to economy. And given a middle seat. That was hard on my bad leg. And, a week later I still didn’t have a refund for the seat I had purchased. I had to make a call to get that done.

United cancelled a leg of our return trip, stranding us in the middle of the country. They offered no alternative flights, even from three other major airports in the region. We incurred significant out-of-pocket expenses to return home on time. Not only did they deny any responsibility for the extra time and expense, they only refunded 1/3 of our round trip tickets (after failing to deliver half of the contracted service). Perhaps most infuriating was the final exchange in my attempt to receive an equitable refund, "I'm sorry that we can't agree on how to best resolve this situation. We always want to reach a mutual understanding, and apologize for how this experience made you feel." "Apologize for how I feel"... I 'feel' cheated. I 'feel' that you provided half of a service, which was worse than no service, and then refunded 1/3 of my money. This is unacceptable practice in any business. I will never fly United again, ever.

United Airlines Flight UA 801 scheduled to depart on 10/31/2021 9:10pm. Incoming United crew did not arrive and Flight delayed by 12hours and 5 minutes. Wheelchair passengers left abandoned at the gate to fend for themselves in the middle of the night by United Airlines with no hotel accommodation. United Airlines UA 801 finally left on 11/1/2021 9:52AM. ##UnitedAirlinesLetUsDown ##UnitedAirlinesAbysmal

My mother passed away 4 days before our trip and United Airlines is the only company that did not refund our trip, American Airlines and Sheridan hotels no problem. United gave us credit and then wouldn’t let us use it, nice company. Multiple phone calls and forms.

Booked a flight yesterday. According to their own rules, I could cancel it within 24 hours free of charge. Due to all circumstances in the world I only book flights that can be rebooked or cancelled. Paid extra for that. Today, within 24 hours, I had to cancel my flight. Tried through the website and app, several times. Did not work. I just had to call. I don't live in America so calling is not cheap for me dis it anyway, you get to hear a terrible tape that you have to have entire conversations with and spell everything. Very customer unfriendly. Because English is not my first language, that thing didn't understand it, and I had to repeat everything 30 times.

I can't believe an established carrier with such a large operation cannot carry out a basic process of booking and issuing a confirmed ticket. I reserved through their website united.com and received the confirmation the same day. After 3 days went to update things like meal preferences and find out my itinerary doesn't even come up. Called them and they are telling that their incompetent Delhi office was unable to confirm the last leg of the journey and summarily cancelled my itinerary and didn't even bother to inform. After spending 1 hr with their useless agent he told me that he can't do anything and I need to call their Delhi office. Wth???? Will never ever use them again.

Having the WORST experience with United Airlines! I don't understand how this airline continues to sell same day or next day tixs on supposed full flights & leave customers stranded, waiting on standby for 2 days because they cancelled the flight that we paid for & had confirmed seats on. I get why the flight was cancelled - I don't get why we weren't assigned seats on the next flight with available seats. We could see there were still seats available on multiple flights in the first 24hrs. Absolutely no consideration or compensation for the extra days wait. We'll never fly United again.

Flight cancellation, supposed to go to East Coast but put me in a flight to West Coast and then from there to East Coast with 9 hrs lay over, lost 15 hrs of my Sunday, and the customer service agents didn't even bother to say sorry, worst of all the flight attendant took my bag from the cabinet and told me to leave under my seat and gave the cabinet room for smaller bags, Rude. United already delayed my arrival by 15 hrs and cabinet issue on top of this really pushed me to write this review, never flying in United again. United should respect customers' time and money, else customers won't respect you.

We paid for business class upgrade months prior. Flew to Germany without incident. Upon return, denied upgrade and forced to pay $3,200 on same flight for upgrade. Error made by United booking agent and we got screwed. No more United for us!!

United Airlines has terrible customer care. My flight was rerouted to another state supposedly due to weather conditions. We sat on the plane over 6 and half hours. We were then told to deboard the plane and was left stranded. No communication from the Airlines. The Airport in that State was closed. Something they knew but kept us on the plane anyway. We had to sleep in the Airport for 7 more hours.. Still nothing from the Airlines. I had to find a way home.

United Airlines Makes Kids Cry. Yep. You heard that right. Flight 6260 from Wichita to Houston, September 8, 2021. My family and I were sitting in rows eight and seven. Up comes this father with his four year old son. “You’re in our seats.” “Are you sure?” I compared our boarding passes. United Airlines had printed our boarding passes with the same seat numbers (8a and 8b). Well, I didn’t move. And United Airlines kicked the man and his four year old son off the plane. Then the man’s four year old son began crying. That’s when you know the stinky stuff has hit the fan.

My grandson Rylen and his girlfriend changed their flight because they tested positive for Covid. United Airlines then charged him $300 to change his girlfriend's ticket and $200 for his ticket. A fee which should not have been charged according to United Airlines COVID policy. (The reason I'm involved, is I influenced them to change their tickets because I didn't think it would be right for them to travel with of Covid.) I have spent several hours on the phone and emailing trying to get a refund on Covid charges and have not had any luck so far. This issue has given us cause to wonder how many people are flying with COVID which in turn eventually affects all of us in our country.

Checkout closed 1 min before we got to desk due to an extremely long queue in business class kiosks. Total chaos at Newark. They told me it was ok then that it wasn’t. They refused us check in despite the fact they were the cause of the delay. Then, the flight was delayed and they still didn’t let us check in. Ruined our honeymoon. Will NEVER fly United again.

Traversed Newark Liberty International Airport Check In, Security, Gate Upgrade with a wonderfully patient, professional Wendy ** who reassigned our first class upgrade seating so my wife, 3 young children and I were together after we paid 900+ hard earned dollars to upgrade 5 passengers to ""1ST CLASS"". We made it! We successfully got 3 young boys under 10 to the gate, in under 2 hours door to door. Zero glitches! Success! So we thought. As soon as we step into the 737 cabin, everything changed.

I booked a flight from DFW to EZE and my confirmation number is **. My flight got cancelled 2 times. Due to COVID restrictions. When I talk to them to solve the issue they make it sound like it’s my problem and I should solve it myself. They are offering cheap flights out of DFW to eat American Airlines customers to fly with them but please don’t. They are awful.

I had the worst experience!!!! Flight 1626 from Jamaica. Firstly we flew into Jamaica on American Airlines. Obviously we know it’s two separate entity but that’s besides the point that smart Alec United Airlines employees point out. American did not charge for carryon on an international flight. I read about carryon and the 5 children we were traveling with carryon was well within specification but I guess it’s everyone fault that passengers must be subjected to disgruntled employees of United Airlines in Jamaica.

89 degrees in the plane and we have been sitting here for 2 hours and another 30 mins or more possibly. What makes it tough is that it is 89 degrees in the plane, lots of kids that are getting dehydrated and so am I. Water or anything is not forthcoming. What a service!

Worst experience with United. Flight delayed by 18 hours, due to mechanical fault. Connecting flight adjusted after 15 hours of layover. Handed over check in bags in the middle of journey. Promised hotel stay + meal on phone by United. In actual provided nothing but all frustrations. Now had to carry check-in bags + cabin bags + kids at Newark Airport overnight for 15 hours. Gods promise will never fly with United again.

Throughout my long exhausting time at Newark Airport with cancellations by of course Spirit Airlines, I was finally at the final stretch of getting a boarding pass, the machine started blinking red and needed assistance, there’s was only one person at 1:30 pm there and he was useless, he was discriminating because I was not **, I asked for him to look if I was putting the correct information on the kiosk and he said he was busy with someone, however, when a ** girl asked for his help he stop what he was doing and answered all her questions. I was so fortunate to have gotten help from Yoandra, she helped me with everything and was so friendly, everyone should be more like her.

We had a flight going from FLL to PHL with a layover in Dulles. We got to FLL and the flight was on-time, after our boarding time passed and still no one was boarding they about 30 min later they finally said there was a delay. We waited an hour and a half to then board. When we got to Dulles, our connecting flight was completely cancelled and they had no more flights to PHL for two days. They offered zero assistance, when we went to get our luggage we were told that it was either in Dulles or already on its way to PHL and we would need to wait till the morning because it was 1am. We wanted to rent a car and just go to PHL but we could not as we had no luggage and everything was closed. We go th

I want to write a POSITIVE review about our pilot. We had a weather radar malfunction during our flight. Our pilot turned our plane around for our safety, I am so happy he did!! THANK YOU!! I appreciate you sir!! I will fly United again!!

I had a reservation for a flight. I arrived 1 and 1/2 hours early but could not check in because I was already booked. United Airlines offered me a ticket the next day but would not offer hotel or compensation. They claim it is not denial of boarding since I never checked in. I am submitting a complaint to the Department of Transportation. I will not fly United again

Airline Confirmation Number: **. This was the worst flight experience in my life with United Airlines! it was bad alone that our flight got canceled, which I understand due to weather conditions, but the whole resolution and process in getting us to a connected flight was horrible! Once we received our connecting flight after much confusion on the united airlines agency side for over an hour, we asked the agent if we should check in our duty free items that we purchased at the airport in Mexico, he said we shouldn’t since it might get damaged in our luggage. We asked if we will be able to bring the items which included liquor bottles and hot sauce bottles through the gate and he confirmed yes. After we checked in our bags, we had to rush through the airport in Mexico to catch our connecting flight which was very difficult with 4 other family members, and my father is disabled and blind so this was a great stressful hassle for us!

NEVER book a flight with United Airlines unless you are planning to forfeit your money. United Airlines will make your reservation, accept your full payment in advance, cancel your flight and then issue you a voucher that is not redeemable for a refund. Once United Airlines has your money, they consider it their money, regardless of whether they provide the travel services for which you paid or not. They are a fraudulent, unethical business concern. PUT THEM OUT OF BUSINESS! With their customer hostile business policies and practices, THEY HAVE NO BUSINESS BEING IN BUSINESS! Travel with United Airlines at your own risk.

I've went through United Airlines 3 times when traveling and it has been the same issue. The plane either does NOT leave on time or it is late getting to the next destination. One trip, we had to stay over night with the only explanation that the crew needed rest. I'm sitting here now waiting on my boyfriend. The plane took off an hour and a half later than scheduled. This is the 3rd time.

I made a reservation in May for travel in July. It said no change fee but when I tried to change the date of travel, they could not change date for that class of ticket and could not upgrade either. Throw away the ticket it is worthless. But I could rebook at triple the price I paid originally. Customer service was no help at all. ‘Sorry just the way it is’. Horrible and greedy to gouge customers that have already bought tickets. BAD AIRLINE!!

I was in the process of purchasing a flight through their web page and an advertisement came up promising a discount on the airfare if I signed up for their credit card. I promptly signed up but they never provided the discount and still charged me the original amount. I tried to call customer service but was on hold for over two hours. When I finally spoke with someone and explained the issue she said that she didn't know what I was referring to and put me on hold for another half an hour. They lied about a discount to get me to purchase a ticket.

During the peak of the pandemic, both my brothers needed to return to their home country but on separate dates. United Airlines went above and beyond to change the return route for one brother because his original destination no longer accepted inbound international flights. All was done at no extra cost. United also changed the return route for the other brother for a very reasonable fee.

My flight was recently grounded due to poor weather conditions. Although I was annoyed with the delay, I understand the concern for safety. However, once we were ushered into the terminal (after waiting in the plane for the storm to pass for 4 hours), we were given no directions about next steps. No offer to put us up in a hotel, no offer to help us reach our destination, and no clarification about when our flight would be rescheduled to if at all. We were told to sleep on the floor and see if our trip would be rescheduled. I ended up Ubering from Dulles Airport to Union Station and taking Amtrak back to NYC. The whole trip took an additional 13 hours longer than it should have. And I was given to refund or offer to gain back points for a future ticket. Overall, terrible customer service and a clear disregard for the interests of their consumers. I cannot entirely blame the airport staff, since they clearly received no direction from their superiors.

I booked a flight for Oct 2021 in May 2021 paying almost twice as much as Sprint rate because of the shortest layover for connection flight. In June I got an email from United informing me my flight is rescheduled; now I have to take 2 connection flights and layovers adding 10 more hours to my original flight. I was able to reschedule it to 3 hrs layover.

This is my first time using United and I won’t be using them again. I was going to check my bag so I purchased a flight that did not have a carry on. I now have to work so I need to bring my laptop. I do not have a laptop bag. Therefore I wanted to now bring my bag as a carry on. It is absolutely a ridiculous business model to have a “package” to where I can upgrade my ticket for $90 to have a carry on and seat choice and so forth, but no single option to just purchase a carry on. I am traveling alone and do not care where I sit. I am literally offering your company money for a service I want and I was refused. I will not pay for things I don’t want or care for. I do not trust the airports handling of my luggage with my laptop inside.

DO NOT FLY INTERNATIONALLY WITH UNITED AIRLINES! My wife and five young kids attempted to fly home from Costa Rica two days ago on July 6th, 2021 after completing the required quarantine for a positive COVID test result (obtained prior to the original return flight on June 26th). They had tested positive on June 25th, and despite having zero symptoms and no illness, they complied with the CDC guidelines, Costa Rica's guidelines, and quarantined for over 10 days in their hotel room.

Let me preface this review by stating that the flight attendants and crew were exceptional. This review is based on the customer service we experienced from United Airlines at Dulles International airport. Our flight UA 1049 was diverted from Newark International airport to IAD due to weather related concerns. When we landed in IAD, we sat on the runway for 2 hours because we were told that we were refueling and then headed back to EWR. After 2 hours, the pilot stated that he could not take us to EWR because of duty limitations but that we would be getting off the plane and catching another flight that night. We went through customs and were told to go to gate C6 to catch another plane to EWR at 10:50pm. The flight at 10:50pm became 12:00am.

Absolutely crazy and terrible customer service. We booked a flight from FLL to IAH to NRT both ways in April 2021. In July we found out we were moving to Denver for a job opportunity. Hoping to cancel the FLL to IAH leg and just catch the flight in Houston, I reached out to United to find out the cost of this.... 1900$ per person!!! TO FLY LESS!!! They could've easily resold our FLL to IAH seats and I would've happily paid a change fee, but to rebook us for another 2k per person is a SCAM and robbery. What was supposed to be a dream valentines day vacation absolutely trashed by a terrible airline and the most uncharismatic customer service.

My wife and I took recently took a trip from Colorado to Ecuador and our experience on United re-enforced why United is either near or at the bottom of the heap where customer service is concerned. We have traveled domestically a number of times during the COVID period and we are veteran travelers. Any time that I have been on a flight and there are unused seats customers have always been able to use them the "spread out" with the exception of first class. On our flight there was a whole row on both sides of the aisle - six seats in a row empty, and they were in the row where there were emergency exits.

I flew from Columbus to Chicago on flight 3527 on Monday June 14th. Not only was the flight delayed for no reason on takeoff, but then I was told to put my bag under the plane, which I had no problem with and the attendant told me that my bag would be available at the baggage claim when I asked where to pick it up. After the flight, I left my terminal in Gate C at the United terminal in O’Hare, which is very far from baggage claim and I headed to get my bag. Upon arrival at the claim I was asked by an employee what I was waiting for and she told me that my bag was at the gate, contrary to what the previous attendant had told me. Instead of offering help with either bringing the bag to me or with a shuttle service of some kind, I was told that I would need to go through security again and then walk all the way back to my gate (about a mile).

Will not be flying United again. Service very unprofessional, paid for premium economy put in back of economy. This was a terrible experience that caused unnecessary stress. Four international travelers including three under 13. Paid 9,000 in tickets to get economy plus and business on way back. I get tickets early to get the seats I want and pay for. This is important to me. Without notification, United changed our seats and put us in the back in economy, not even sitting together. They offered no refund or future upgrades in future…nothing. So we paid for seats we did not get.

I recently planned a trip. I searched for the best price and thought I had found it with United Airlines. I was wrong very wrong. Can only carry a backpack. Not even a carry-on or you will be charged. Then you get charged to have an assigned seat. Before you know it the cost creeps up way beyond the other airlines. Don't use united.

0 STARS!!!! AVOID AT ALL COST!!! SPEND THE EXTRA MONEY AND FLY WITH A COMPANY THAT CARES!!! I purchased a round trip flight from CLT to DIA May 2021. I took myself and my 2 children, so naturally I brought a stroller along for the flight. Upon returning home I realized that my new 275.00 2 seat stroller was damaged to the point I could only use one seat! I went into baggage claim and there was nobody available because we landed after 10pm. I was told to file a claim online so I did. I waited 2 weeks and after not hearing anything I decided to call their 1800#. I was placed on hold several times just to find out that all my luggage was covered but NOT MY STROLLER! WHAT?? They offered me a 75$ flight voucher and said there was nothing they could do for MY PROPERTY that they damaged...

I was with my sister-in-law and soon-to-be sister-in-law trying to fly home (1st of 2 flights) after my soon-to-be sister-in-law's bachelorette trip. Our flight time had been changed, and we were 10 minutes late to check our luggage. We received no explanation, no courtesy, no solution. In fact, we were told very rudely that we weren't going anywhere today. For 20-30 minutes, we were given only this response and told to fly the next day. We had nowhere to stay, and two of us were just trying to get home to our kids.

ADL is United’s trusted travel partner for covid testing required for travel to Hawaii. Note tests are not returnable and cannot be used on other airlines. Don’t buy these. Costco and Walgreens sell these kits and are also trusted travel partners. Much easier to manage especially if you have to cancel your travel plans as we did. A very expensive purchase and ultimate loss!!

United changed my flight plans a few days before departure. This resulted in ten additional hours of travel. No compensation whatsoever since I've already booked a hotel for my arrival. The customer service was horrible (took over an hour and half just to connect with an agent). The agent kept on stalling since she was having technical issues on her end for some reason. She couldn't even give me basic info on the flight change for over twenty minutes. What makes me mad is that this isn't even the first time United Airlines changed my flights last minute... This is my last time flying with United!

Trying to use this airline for work will not work. They change the reservation - not by hours but by complete days. There’s no point. Use an airline that actually flies to the location (not 4 hours away) on the day you need. Truthfully, some of the worst outsourced CS help, combined with an inability to maintain an actual flight plan should tell you all you need to know. Refunds are pointless and they do NOT give free flights after hours and hours of tribulation. Run.

I have used this airline carrier for over 20 years, unfortunately into and out of SFO, as it has been the only carrier that flies from there to my hometown, into a small airport north of SF, where my family lives. A couple years ago, I was heading to my family's hometown on a Friday for my husband's memorial service the next morning, where he had spent most of his adult life serving the public (the local service where we lived at the time of his death was for friends at our new home). Soon after my husband's death, due to shock, I had fallen down a ladder and broke my heel. For the trip, I had been recovering for 3 months and still used a cane. My flight to SF was delayed by SF due to weather - a common occurrence.

We were offered future flight credit when we could not disembark in New Zealand, due to country closing their borders because COVID-19. We should have been offered full cash refund! We tried using credit for a flight to Rapid City in August 2021, we were told only good for New Zealand, our credit voucher says any United Destinations! Terrible company to deal with!!!!

I paid on March 2nd for two seats from Orlando to Newark where I was able to choose my seats. A week later I got an email saying my seats were changed. So I called United and due to inconvenience the representative upgraded us since the original seats we chose were not available. Then a few weeks later I got another email saying my flight seat were changed and the flight time of arriving in Newark at 6:44pm was no longer available. Which in fact it was available. So I called United again spent 2 hours on the phone. The representative changed our seats back to the original row, apologizing for the inconvenience, unsure of why they kept changing our seat location.

This ** sell you tickets and then right before your flight day cancel your trips with no explanation and they told me that my refund would take 6 to 8 weeks for me to get it and when I expressed that is not fair they told me that I wasn't forced to book a flight with them. Really is this a joke, is this their customer service??? I advise stay away from this company if you want to call this a company. I call it Highway robbery. ** UNITED AIRLINES.

Flight attendant accused a friend of mine of vaping in the bathroom. Didn’t have any evidence. Didn’t bother to look for any. Didn’t check. We offered to be searched. We had just went through TSA. They separated us from friends and family. Didn’t tell us that we were going to be removed from the plane. Luggage still still left on the plane and furthermore I was just want to take it with the accuser and they also kick me off the plane as well. I kept asking them why was I being kicked off the plane even though I wasn’t the one that was being accused. They stated because we were on the same ticket.

1. SEATS CHANGED. Upon checking in for our return flight in Istanbul on April 8th, we discovered that our seats had been changed for the final Denver to Seattle segment of our return trip. Apparently, there was an equipment change; our previous seats of 3D, 3E were changed to 1B, 2E. The obvious problem was that we were no longer sitting together. The second issue was that my husband was put in the bulkhead, in our view the most inferior row of first class.

We have been United Airlines Mileage Plus members almost years. We booked a flight August 2020 sitting next to my wife with seats reserved next to each other in economy plus in the emergency exit aisle. The day before they split us up on opposites of the airplane with one seat right next to the VERY BACK of the airplane next to the bathrooms! When I call to resolve it, Alex hung up on me and so did Glenda a supervisor. This is the world's worst airlines!!!! Any other airlines is better. On the way to Kona the flight service was the WORST! No food, no friendly service and the seats were filthy. Date of travel: April 2021

I have been a MileagePlus member for 7 years and have traveled numerous times with United and was mostly satisfied with their service. But on the last 12 months I have traveled 4 times and on 3 of this trips I have come home to find out missing items from my baggage. The first 2 claims were paid but my 3rd claim was denied according to the wording on the denial letter because I falsified/altered information. I explained to the representative that I probably misunderstood/overlooked the question and that it was not intentionally. I erroneously answered "No" to a question that should have been a "Yes" and for that I was treated as trying to commit fraud. I'm disappointed with United handling of my claim but I guess my mistake worked in their favor and they used it to avoid having to pay my claim.

The night before the flight was to leave I get a notification that the first leg of my trip was delayed due to “pilot rest.” Fine, but because of this I will miss my connecting flight. Call customer service to make it right and after 1 hour (most of which was spent on hold) I’m told they can only give me a voucher for the first leg because the second was on time. ARE YOU KIDDING ME!? I CAN'T MAKE THE SECOND LEG BECAUSE OF YOUR ERROR! So rather than lose that amount I took the entire $707 full trip refund. I was able to get to my third leg of the trip via American Airlines for $495. When I rebooked my last leg of the trip it was $777!! More than the entire flight was previously for only 1/8th of the distance. I will never fly United again. They’re practically thieves. Do yourself a favor and fly another airline.

Seats are a bit tight but staffs professionalism makes up for it. I don’t think there any need to change aside from the airplane choices such as airbus instead of the majority of the Boeing aircrafts which are outdated.

They have lost my luggage several times and cancelled flights without notification. We were in a group tour to Europe and when we arrived, the flight out of IN to Canada where our connecting flight was was cancelled. We had to scramble to find flights for 30 people with another airline and had to change our connecting flight. We were not notified of this and did not find out until we got to the airport where we found the entire United desk closed.

I have flown with this airline, and prefer it over the others. Most of the time the flights are smooth. The flight attendants are courteous and attentive. The passengers receive disinfectant wipes and I think their website is user friendly. The prices are fair, and there are times when the flight time is cut short, which is always a benefit for me. I will continue to use this airline.

Had to rent a car from Chicago Airport to Fargo ND to get home. Had to fight with staff and managers for a flight from Tampa to Chicago as flight was canceled from Tampa to Denver, because of blizzard. My flight was never scheduled for a Denver destination... but that's what they kept telling us , Until I had enough and demanded 3 seats on the next flight out of Tampa into Chicago... From Chicago to Fargo they shut us down completely... We purchased these tickets round trip from Fargo/Tampa a month ahead. Luckily arrived in Fargo 3 hrs before my wife's surgery. It was a crime seeing this happen and many others were left in Chicago as well.

It always seems as if I'm playing air travel roulette when I fly United - will the airplane depart on time to make connections or not. The last time I flew I had to run from one concourse to another in DIA. Not fun.

This flight on 2/6/21 from Dulles to Dallas Fort Check-in was helped by a very nice lady who ensure none of our bags were overweight and let us shift stuff between bags to balance the weights between bags. That same lady was helping with the boarding process at our gate. United requires all passengers to wear a mask all the time when we were checking in, at the gate and at all times during the trip, except when we are eating or drinking. Boarding was done by rows from back to front, and gate agents announced it beforehand so everyone knows when their turn is coming and there is no rushing towards the gate. Very organized. We always carry some Clorox wipes with us when we're flying that we use to clean the armrests, seatbelt, tray table, screen etc. since we didn't think the airline would provide the wipes. After we board, we were given sanitizing wipes, so we can use that instead of Clorox. Good job, United!

I feel safe, staff is very friendly and helpful. I have eyesight issues and they helped me and were very patient while doing it. I love when employees go above and beyond what their wages are. They are awesome!

3 of 5 flights that I booked with United were canceled. Two of those resulted in an overnight stay at a hotel. The hotels were both of poor quality. The other flight was rebooked the same day. None of the flight cancelations were weather related, and United did not give a reasonable explanation.

The quality of the airline always surpasses many others. I trust their service and appreciate how they have taken such good precautions against covid. They even provide disinfecting products to their passengers so that they feel they can scub further. The staff on onboard is always professional.

As a two million mile flyer over five decades I have gravitated to flying United. During this pandemic they have taken the necessary adjustments to keep their crews and customers safe. Looking forward to more trips later this year.

I have missed so many important events in my life because of United Airlines including a cruise. They are perpetually late. Their planes are very unsafe as proven by the last recall. They don’t seem to care about people as proven by them hauling that doctor off one of the airplanes. In short they are one of the worst corporations in our country. They care only about profit not about safety. Their on time record is probably the worst of any airline. For your own well-being I would suggest you take any other airline possible to reach your destinations safely.

It has been a while since I have flown, but then to the best of my memory the seats were adequately comfortable and the meals were good. Also the landing and takeoff was smooth. I was in the military for 22 years and had to fly commercial several times.

Helpful at gate and in flight. Sometimes not so much over the phone. One time damaged a roller/walker stirs at takeoff and filed complaint at destination. Replacement received at no cost within two days. Good service.

My flight was canceled and nobody informed me. I was flying from Tucson to San Antonio. I was sent to American Airlines to DFW without a final destination. I had to spend the night and then the next morning I was not allowed in any flight by AA because United failed to issue ticketing. I spent hours talking to Customer service and they never help me. I ended up calling family to drive me San Antonio. It was the half-flight from hell.

Having flown on United many times, in my opinion, the service crew was the nicest, most polite, and curious in all the years of flying. Both in Fort Myers and at IAD. The inside of the plane was immaculate, the seats were new, (still cramped) but just a great experience.

I do not always fly United but when I do I feel safe! I have always been well looked after and had food services as I am diabetic! I walk with a walker and I can sit near the front as I am an older flyer and will experience my 80 Birthday this year. I needs small help at times!

The staff and attention make the trip so comfortable you don’t even worry about the accommodations. Flights are almost always on time, planes are always clean; and I feel safe with the health precautions and safety measures they enforce.

They are polite, professional, planes are clean, they will not overcrowd the plane and most center seats are empty which makes me comfortable flying with them. Their crew listens to the passengers and accommodates accordingly. They do serve pretzels and refreshments in the plane which is good to keep your self busy. The staff is humble and polite. Their deals are often better than others between Cali to Arizona and central states.

I was ripped off by United airlines. This airline cancelled my airline flight with final destination being Nairobi, Kenya, in Houston, Texas, earlier in this month of March '2021. I arrived at the first stop of my itinerary from San Antonio to Houston, Texas and then I had to return right back to San Antonio, Texas. After I arrived in Houston, the Houston Intercontinental airport stop cancelled the rest of my flight to Nairobi Kenya. They said that the kind of covid test I had taken, which was the antigen covid test, was unacceptable for going to Kenya. The paperwork I had from the clinic in San Antonio, Texas where I'd taken the covid test showed negative results. I was not given a refund from the Generali insurance I'd bought for the airline tickets because the insurance said that they don't give refunds if the trip is cancelled because of covid prevention. However I did not have covid and I had no covid symptoms.

Worst airline I have ever used; bad service, rude attendants, spilled hot coffee on me in business class, this was on a domestic flight. On international flight to China experienced similar service, rude attendant, arrogant attitude.

We were scheduled to fly from Denver to Sioux Falls SD. It was snowing in Sioux Falls and 5 inches of snow was expected. United canceled the flight even though other airlines were making the same trip. We watched other airlines go there all day. We were supposed to leave Denver at 7:00 am. We ended up taking off at 11:00 pm. The rude United staff offered to buy us a Mcdonalds meal. Several previous flights on United gave us poor service and rude employees.

No direct flight to Oregon from Key West Florida, 8 hour layover in Miami, then to Dallas 6 hour layover, then to Sacramento 10 hour layover, then 1 hour flight to Medford for a FUNERAL! HORRIBLE AIRLINES.

I'd just had brain surgery and this airline was not accommodating in the least. On my way to have the brain surgery, we missed our flight because of some problems at airport security. They left me stranded at the airport missing some of my medical tests. I tried Customer Service and my wife kept calling the 800#. We had to pay out of pocket to fly with a different airline and never got a refund from United.

I flew United Airlines when I had to go to Palo Alto VA hospital, it was a nice ride, the only unpleasant experience I had was in San Francisco airport with one of the customer service employees, she was very rude, unprofessional, and had no respect at all for me, I'm a Disabled Veteran and Combat Medic, she treated me about as low as you can get, just because I asked her a question, but everything else was great, the pilots, flight attendants and my flight, both coming back and going there, other than the one bad apple, it was a pleasant experience.

When Continental merged with them their service, they professionalism became number 1 in the industry. Friendly, and well mannered, and professional, they are knowledgeable and a pleasure to fly with. I am. I have seen what could have been a conflict handled with such fitness it made it nothing.

Recently had to travel international destination. Superb precautions were in place. Crew is great. Representatives were helping at every step from depart to destination. Would fly again with United. Great service and great customer care.

I took a plane trip in July 2020 from Florida to Colorado. At this point, airlines were still blocking the middle seat in each row. The flight attendants on this particular flight were dismissive and not friendly. Multiple passengers had their masks off and none of the flight attendants did anything to change that.

I have been flying with United for over 20 years. I have never had an issue with anything. All airlines have unexpected delays. But with United, they always seem to keep you updated and informed better than the other airlines.

United really focused on customer service and was very helpful at the kiosk. They left the airport on time and arrived a little bit early. The restroom on the plane was actually clean and had a good supply of paper towels. There wasn’t enough room in the overhead bins because everyone had carryons and the flight was full but they checked my bag at the door and it was waiting for me and ready to go right when I got off of the plane.

United has always been great when there is a problem taking care of its guests. I try to fly them as often as possible. They have excellent customer service. I don't like that there aren't any free snacks anymore or Gluten free options which I why I gave them a 4. However I will still fly with them.

Traveling with United is just a way to get from point A to point B. Planes are usually crowded and cramped, seats are usually uncomfortable. Always very glad when I reach my destinations. Amenities are few. They do not make flying a very pleasant experience. Just a means of transportation.

I always fly United, I love them. They make me feel wanted and valued. I would totally recommend them to family and friends. I am always flying someplace and my first choice is United. I have never had a problem with them.

I have a credit card with United, and I have been a holder of their credit card for two years. I have been flying with United past 10 years or more and have been satisfied with their service. However, A day before the flight I bought recently on March 16th, 2021, they changed my flight from Honolulu Hawaii to Eugene Oregon that was supposed to go through SFO to Denver instead. I had graduation at Eugene that week, so I tried to change my flight back to go through the airport somewhere on the east coast so it's closer. As I looked up the flight I noticed that the flight I was supposed to be on was still there. So I tried to change the flight back to the original ticket online. However, the website kicked me out more than 10 times. I decided to give a call to the support line. I waited thirty minutes to connect to the line, but the employee did not speak English well, and they tried to charge me extra to change it back to the original flight I was on.

I have always had problems with my United flights, always switching flights on me and causing connection problems, every seat full during the epidemic and therefore no water drinking or snacks possible because masks could not be safely removed for that. Check in problems, etc.

Customer service is not good. Staff are not prepared and feel like they are stressed. I have flown with United for several decades and I can assure you that the service is deteriorating. The last few years whenever I can I will choose a different airline.

We traveled from Chicago to Sarasota on flight 511, and our first class flight attendant Jody went above and beyond. She entertained our toddler which was a Godsend! The entire crew was so nice and helpful!

Purchased tickets, Covid canceled meeting at one of the locations on our 2 city flight. Called United to ask what options we had. United stated that they would refund the portion of trip not needed. Got a confirm email stating refund is all set and going back on card used to purchase. 3 months later I contacted united to find out when my refund would be posted on my credit card. United stated that I did not qualify for refund. United was going to keep my money forever. I will be taking united to court for my refund.

After 4 years of planning a trip (cancelled once by covid), we had reservations with United Airlines (7 travelers) on March 27, 2021. Reservations were made May 2020. Based on the original flight information we made plans for 8 days; arriving early in the morning and leaving by early evening. Several months before our trip dates, United made a slight change of 25 minutes to our arrival flight, no big deal. However, just 20 days from our trip dates, they changed our return flight 4 hours early. This was a game changer, we had plans/reservations for that last day. Unfortunately, with so little notice alternate flights will completely full. Another airline was a possibility but the cost was astronomical. I will never book another flight with United. They are completely undependable. Flyers be aware, take another airline.

I booked a return flight through United. My flight was changed once before but only with mere minutes affecting my flight. My flight was then changed AGAIN, but this time the change was hours later than my original flight and also added a stop. My nonstop flight now had a 2-hour layover and had me landing to my destination 10 HOURS LATER than what I originally booked. I called the airline to sort this out. I started at 10 a.m. trying to connect with an agent over chat....

We had a flight out of Texas that occurred during the severe winter storm. We suffered damage to our home and were not able to leave. We contacted them about 48 hours in advance. They had other people waiting on standby so I know they filled those seats. To top it off when the second storm hit they canceled the first leg of our flight so we would not have made it anyway. This wasn’t a sudden change of mind this was a state wide emergency and no one who had any sense would have left their property under those conditions. United may give good service but it’s only when it doesn’t cost them anything.

2020 I had to cancel my flight for Los Cabos 2 one way tickets for 2 people. One segment was United. For both of us we were given a credit of $537.50. I have been trying to rebook, upgrading to business class (less scary with Covid still around). I was told it would be $1,459 per ticket less the ($268.50)=$2380 for 2 tickets. However Pricing on their website came out to $670.66 for both of us less the credit ($537.50)= $133.16 we owe in total. Quite a difference. When I have tried to explain that is crazy, their answer is it is not a new booking. However a flight credit is just that. You make a new booking and then apply the credit to the current price. Am I going crazy? How can I make someone understand if I am not. I have called and spoken with 3-4 people already. I have completed getting to Los Cabos, but can't seem to resolve this getting home.

We had a major horrible experience with the United Airlines Agents at DFW airport (E5). It's my son’s wedding and they harassed me and my wife at the check in counter, the manager said it was ok to board the flight, but the employee (Sandra, she would not disclose her last name and flipped the badge and another employee (Aaron **) defended her and started arguing with us and was very very rude) did not even listen to her. All the employees started harassing us together, they were laughing at our faces while we were actually in tears cause we were about to miss our son's wedding. They traumatized us and my wife is scared to travel again due to this harassment. The names of the employees are as follows:

I have flown with United for the last 5 years. In the beginning everything was great, comfortable seats, kind caring flight attendants, and good amenities. Then about a year and a half ago the bad flights started. Delay after delay with a few cancelations, I missed more than 1 important appointment due to United's negligence. Now with the pandemic in full swing they seem to enjoy using their smallest planes and packing them full.

United just doesn’t get it! In world of COVID other airlines are focusing on customer service! United just keeps shooting themselves in the foot!!! They waive change fees which is great; however, if you book a business or economy ticket they won’t let you change the ticket for a lower class fare like basic economy. This they make you pay more for a rebooking flight even though basic economy may be available!!! Racket to make more money with no customer focus!!! It’s a shame they just can’t get their act together like Delta and SW airlines!!!! Oh well. At least they are consistent!

My originating flight was delayed by United which caused me to miss my connecting flight #2019 on 2/11/21. Im 62 flying alone, haven't ate all day, no luggage. Went to customer service and I received a coupon for a discount on a room, not an apology or they would would offer to pay the room just sent me on my way. I'm just very disappointed in United.

Trip canceled due to covid. And they won't even extend 2 tickets until end of year until covid better...worse customer service I ever had. Will never fly United again after losing money on 2 tickets. WAS LOYAL CUSTOMER OVER 20 YEARS.

I have a MileagePlus Explorer card. Great benefits with 5x miles per dollar. But every time I fly they hassle me about my free checked bag. The check-in process says I need to pay $35 for the checked bag. I get free bags with my mileage plus account. I spend over 30 min on the phone, and about the same amount of time in addition to that on their messaging customer service trying to get this figured out and it then froze. For someone who spends $5-10K every month on their card and pay it off every month, there should be nothing but great service, including a free checked bag.

On our return flight home from Denver, CO back in early December, we had the best customer service anyone could ask for. Here's what happened: out of 6 family members, 3 were scheduled on a direct flight home, while the other 3 were scheduled for a much longer, 1 stop flight home. We really wanted to be on the same flight, in order to be together and get home much quicker. Well, the bible says "you have not because you ask not ..."

I purchased 4 tickets in January 2020 for an overseas travel in July 2020. The flights were canceled due to COVID 19 so I requested refund which I only got refund for 2 tickets after 5 months, and still waiting for the other 2. I emailed United but never got any response, I called several times with no luck to resolve simply because they never tell you the truth, they kept telling me you will receive your refund in 72 hours which never came! It's been 1 year. Can you imagine someone stealing from you $3000 without anything that you can do? That's United Airlines.

Had 2 sets of tickets to Italy that were cancelled and was told if I took credits I could use them to rebook those tickets or any tickets for anywhere and when I tried to they said I could not use them as it was a partner airline the same as the cancelled tickets and the only one that flies there. United should not have advised me as they knew that I wanted to be able to use them to fly to Florence as I have a home there and fly back and forth with my wife and sometimes family 2 or 3 times a year and the credits are useless. I feel like they stole $11,000 from me. I was told different stories from different agents on how to solve the problem and got nowhere after spending 30 hrs speaking to various departments and in the end denied. I have now filed a complaint with DOT and then will hire a lawyer as I am stuck with $11,000 in credits that I can not use.

I have to travel a lot. I used only American Airlines and United for my trips because this is the only options for me. United is far below American Airlines. They discriminate the passengers according you give $30 for a bag. They let people who give money for check in online. They give reason that they need to check your items by their employee if it is fit in their policy. Then how about who give money? They still have carry on. How about those? Ridiculous airline with discrimination policy.

The flight attendant in First Class placed personal belongings on the emergency exit handle of the main cabin door during a flight. This is a direct safety violation. I have pictures of this incident.

Where do I start... The first flight on 10 Oct 2020 - we went from Sacramento to Kansas City. (Layover in Denver). Mechanical issues in Sacramento and missed our flight in Denver and had to wait for 6 hours to get on the last flight out. ALL Flights full and every seat being used in the pandemic. 12 Oct 2020 - Kansas City to Sacramento (layover in Denver). Well... They took my carry-on bag in Kansas City and (that is lost and still can't find it). Then because of wind made us detour and in Colorado Springs and missed out flight in Denver to get home to Sacramento that day. They told us they couldn't get us on a flight home that night. They wanted us to wait 3 days and we ended up on a Delta flight (much better service. plane, seats, middle seat not being used during the pandemic). Had to fly through Utah to get home at almost midnight instead of 3:45pm in the afternoon.