Turo Reviews

Super convenient, skip check in and check out long lines and wait times. First experience car was dropped off where we were having breakfast! Hosts can be awesome! Reviews matter. Do your homework. I love Turo, will use every time I can in the future now. True believer!

It was great, easy and fast pick up compare to other rental car company. Communication and respond by the owner was fast. I wish I could have taken more pictures on the trip. The return was convenient without any hassle. The price was fair and no mystery charge. I definitely refer Turo to family and friends. I will rent again for sure.

Client stated I dropped off car an hour late when I was only 15 mins late and Turo automatically charged me $60 without even asking me. I had proof I was in Uber ride and one flight at the time she claims I dropped off car. I emailed back Turo about the charges. NO one has gotten back to me. I feel cheated and ripped off. NEVER EVER RENTING W/ TURO AGAIN.

Hi, very unsatisfied and frustrated by received support. There are various agents contacted me with questions to verify my account, requested tons of documents, explanations why I by mistake created account on my second email. Every new agent was requested the same information again and again, like no one really read my previews emails and documents provided. I don't understand why decision was made to decline my membership which I had no chance to use even once. I have clear driving history, provided all documents/pictures (more documents than any government institution asks). Also I missed one call from Turo at 8am and immediately requested to call me again any time between 9am -9pm Pacific Time. After that didn't get any call but received an email of declining my membership.

The experience keeps getting better with Turo, with more professionals adding vehicles, like my last rental in Ontario, California. It is such a treat to get picked up at the airport and delivered to your rental. Then have the extra bonus of being driven back to the airport and no hassle with the rental car company or desk. Everything is online, messaging is easy and I would gladly rent again!

Needed a rental in a hurry. The process was super easy and super simple. Great... easy pick up. The tank was full and vehicle was very good on gas mileage. Owner was very friendly. Will definitely purchase again. I highly recommend them!

Great experience and pretty cheap and easy to use. Will do again and recommend to my friends. It was also super fast and easy to return. Thanks Turo. I hope to rent again with you soon. Thank you, thank you, thank you.

Totally made the trip in my opinion. Absolutely wonderful, Laura was absolutely incredible to work with when I rented her Mustang. Understanding and accommodating beyond belief. Brilliant trip, I've been recommending this service non-stop. Can't wait again to take full advantage of this service!

The car was in good working order and available for pick up and return at the time and place we had agreed upon. Hazem is always very flexible and accessible and responsive to any questions or concerns. I have rented from him in the past and will continue to do so in the future. Thank you.

Tom, the host, was great. He kept in touch, and spotted the car where I needed to have it on a secure lot on the South ramp at the airport in HNL. The car performed as advertised and I was careful to return it on time, clean and full of gas. Tom called me later the same day and left voicemail which I saved on my voicemail to text app on my phone. Essentially, he thanked me for returning the car in good condition, on time and full of gas. He then hoped to serve my needs again in the future. But then, as sort of an afterthought, he asked me if I detected any strange smells in the car... Just curious, he said, not leveling any complaint. I told him that a bit of vaping, not smoking, had been done on one of my trips. Ah ah he said...saying he was sensitive to smoke. Of course it was NOT smoke, but electronically charged water vapor. No Tobacco, ash or other attributes of cigarettes.

This was my first time using Turo and Brice’s (my renter) service was CAPITAL E-X-C-E-L-L-E-N-T!! Everything about the process from the beginning to the end was impeccable! I highly recommend and will recommend Brice’s vehicles. Turo you have a return client. I definitely will use again! Thank you for the amazing customer service - it’s refreshing to find that. The old way of renting cars is out (Alamo, Hertz, Enterprise etc. bye-bye). Turo let me know if you ever need a spokesperson... I would loyally sell your product. Had a GREAT EXPERIENCE!

Hosts Beware. Turo does not exist without the Hosts willing to rent their personal cars. Any good reviews Turo has are because the Hosts treat the renters well. Turo does nothing but take money from both parties and assumes ZERO responsibility for anything that goes wrong. As hosts we paid Turo for their insurance coverage as extra protection for our car. Even though I witnessed the renter drive my car over a curb and heard the loud scraping sound as he scraped the paint off the bottom of my bumper they REFUSED to pay for any damage because I could not take pictures of the BOTTOM of my car.

Had very good experience. Car was clean and owner was prompt. This was the first time using Turo and I had questions that were answered by the customer service team. Would recommend. Thank you again Turo for your helpful service.

Rented a Tesla for 2 days. My flight was early on the second day so I said I would be dropping off early even though there would be no reduction in the rental cost. My flight got changed to later so I notified the owner that I would need the car for the full two days that I had already paid for. Owner ignored my request. Turo then charged me a ridiculously exorbitant late fee even though I returned the car in LESS than 48 hours on a two day rental, Turo citing the late return policy. I tried to explain that a "Late" fee is supposed to cover either real or potential financial loss to the company, not just simply to punish the customer. No loss occurred since I was charged for a full two day rental and I returned the car within that 48 hour period.

Easy to signup and easy to rent. Didn't like the obstacle of not being able to communicate with owner prior to rental. If I could not park the car where I picked up the rental it would not have been an option and I could have got stuck in the situation.

Terrible experience. Do not use this company. They use exorbitant and unfair fees on the front end and back end. My car arrived over 1 hr late and I wasn’t compensated, which was fine. However when I communicated with the owner I was going to be 30 mins later with drop off well in advance, I was charged an extra $100 to my credit card without my knowledge or communicated by the owner. I would never use Turo again!

Yet a second Turo amazing, simple and effortless trip. Turo is my saving grace in regards to last minute or even in advance car rental needs. Hosts, amazing. Ease of use, amazing! Definitely recommend to many friends. Will definitely continue to use!

The car was in great shape and performed well. The use of FINE Parking for pick-up and drop-off was an excellent experience. Shuttle was quick and service there was cheerful. My only complaint is that I needed an ice-scraper for morning ice and did not find one in the car.

Thanks Turo! It's cheaper than your regular rental car. It's like Airbnb for rental car. So far I had great experience with Turo. Booked 2 times so far. Very easy to browse cars. A lot of selection of cars. No complain so far.

This app was so easy to use and navigate. It was simple and easy to do. When picking up the car the app tells you exactly what to do. I love how I was able to communicate via messages with the person we rented the car from.

This is the worst company ever!! They make you overpay them so they can screw over the renter and the rentee. Turo is a joke of a company. DO NOT RENT CARS FROM HERE!! DO NOT USE THE INSURANCE. IT'S A SCAM FOR BOTH PARTIES. Your car is covered by the cheapest ** insurer there is and it’s not Liberty Mutual who we pay for!! Turo is a scam to steal customer’s money. Then to steal 50% of renter money to you use Turo insurance. LOL. It's a lie. You don’t believe me. Well sorry to tell you I am a victim of Turo 100% as the renter.

My first rental was in San Diego with mixed results. I didn't receive prompts to take photos or any other pertinent info. The second was in Austin where I got step by step instructions at the beginning & end of trip.

Great all around experience. The whole process was quick and easy. A really great alternative to renting from a traditional car rental place. My rentee was in constant contact with me. Any questions I had he responded in a timely manner. Great app. Will definitely use again in the future.

This app has many great features that appeal all types of people. From all types of vehicles, to having people respond in a timely manner, to having great customer service from everyone on the app. Thank you for making my times enjoyable!!!

I rented a car for a weekend in Ft. Myers Beach, FL, we decided to try Turo and found a car through Up Shift. They were great to work with, communication was top notch and even took the time to give recommendations to us, since we've never been in the area. Easy pickup & drop off! I would definitely recommend Turo and plan to use their services again!!

Getting the car was by far the easiest experience I’ve had with rental car! And returning was even more hassle free. Getting in contact with the owner was a lot easier than expected. The car itself was as described on the app. Everything went smooth and easy and I’d recommend this app to anybody.

Great experience, fast, easy and reasonable! The guy I rented from had a choice of cars to choose from. He was professional and genuine. I would highly recommend this service. You choose the pick up and drop off points to suit your needs. I rented a nice clean luxury sports car and was very happy with it.

This is kind of like the Airbnb for cars which may seem like a cool idea so I get where the admiration comes from. Unfortunately this company is nothing like them. In many other ways, you are left for dead. Imagine only having 10 mins to check into your car before the owner of the car calls you a "no show" and takes all the money that you paid for the rental and pockets it. This is what happened to me. I was left stranded at a pickup site only to find out the owner of the vehicle I rented from, canceled on me. THEY KEPT ALL MY MONEY. I didn't get to rent a car and they took my money. Customer service is awful. They don't care at all either. I strongly recommend that no one use this company.

Far, far easier and more pleasant then renting through a traditional rental company. No problems at all. Both Turo and the private party renter were professional and communicative. Turo app is well set up for check in, check out, and communication.

Awesome. That’s all I can say??? Everything went well, even the booking was fast.. This is my first time using Turo and it rocks. Never heard from this but my friend recommend me here so I thank him for showing me this.

Rented a car for business trip in Houston in Jan 2019. I chose one with free terminal curbside delivery and pickup, but that one canceled about 3 days before my trip. So I had the hassle of finding another one or just going with regular rental. I found one that offered the same so I stuck with Turo. He met me at terminal fine, but immediately started saying he couldn’t meet me to pickup at terminal. After time spent with company getting that straightened out, he met me at my departure but was over 30 minutes late although we had been texting that morning!

We wanted to rent a car while visiting our son and his family. We didn't want the hassle of renting commercially because of the difficulty of pick up and returns. We located a Turo renter near our son's home and rented his car for a week. It was economically reasonable, geographically near, and the owner, Tony, was very congenial, polite, and cooperative. We'll probably use Turo again sometime in the future.

The Car was clean and smells so good. It was a nice smooth ride. It got me to my destinations safely. I really enjoyed driving this car. It made me feel like luxury. I loved it. I would definitely recommend this app to a friend.

It gives people a chance to rent vehicles without the hassles that major rental companies will put you through. I am able to see exactly what's available to choose from. Picking up and dropping off the vehicle is fast and easy.

Pickup was straightforward, and so was dropoff. It was parked outside so taking pics in the rain for pickup and dropoff sucked though. Maybe find a better way to do it? The owner was courteous and flexible about the whole process. Would use again: 8 out of 10.

After a renter caused damages to the interior of my vehicle, I contacted Turo to find out next steps for reimbursement. I was surprised to find out that their insurance policy does not cover interiors. Here is the official response I got from their agent, "Thanks for your response. Unfortunately, interior damage is not covered under the policy, per the Host Protection Plan." Then I asked if they reached out to the renter and they had not. So I did. And the renter acknowledges that they caused the damage, so it should have been an easy charge to the renter by Turo. But this is not their SOP, so they did nothing and left me to negotiate with the renter. So be aware that they will refuse to pay for interior damages by the renter and they will do nothing to help you get reimbursement from damages. Bad policy + lack is support = bad company.

The app itself is extremely easy to use. For my trip there were several cars to choose from. My experience was nothing but positive, the car was clean, the owner was very easy going and easy to arrange times with. My flight going into Anchorage arrived early and she saw that so came a bit earlier then we had arranged. She picked the car up on time and was very pleasant. Overall a great experience.

Car rental in Vegas! It was a very easy process of booking and getting the car. However I didn’t realize if everything isn’t perfect when you bring it back, you will be charged. I apparently brought it back just a “tiny bit” under a quarter tank which is what my renter had me start with so I got charged. Also I returned the car clean, very clean. I did not run it through a car wash because A- didn’t know of one in the nearby and B- didn’t think it needed one. I only drove on paved roads. It was $14.

I didn't realize I needed to check in and take photos until last minute but the instructions were easy enough and I was advised by the loaner to take photos. Aside from that my experience was above satisfactory. Everything was smooth and as expected. The gentleman was prepared for me. The vehicle was as listed on website. Turo is great service!

I rented my 2017 Tesla S on Turo last Thursday. Purchased the premier insurance that costs 35% of the total revenue. The guest hit a curb and did $550 in damage. You can't call TURO. Long waits on hold then the call drops. Can't find how to submit a claim on their website (other than pictures). They offer little help. In addition their valet service accepted my car back with a charge level so low I could not drive to the nearest charge station. Very little/poor communication. And they charged me to top off the charge. So if you are thinking about using TURO please think again.

As my first time using Turo, my host Alicia was great! Very friendly, easy to communicate. I even extended one extra day just so I can enjoy it in the sun since I picked up the car during the rain. The car was beautiful! I will for sure be back to rent again! Thank you for the experience.

1st time... excellent! Everything worked exactly as stated, it was easy, & saved us from going to a (more expensive) car rental place at the last minute. The CRV was spotless, drove well, and pickup & drop-off was easy. We will return to Turo.

Good service. Turo has been great - one area of improvement is getting better Turo lot “facilities” for Turo drop off and pick up. Also a way to communicate with owners before booking would be good. Finally to compare vehicles properly it should somehow sort by total cost including delivery rather than daily cost.

I enjoyed signing up on the app, and the response was within 1 day. The vehicle was awesome and the owner was awesome also. I will recommend this app to others. Returning the vehicle was easy and getting the info from the app was helpful.

This is a very good and growing company. This is the new new. It's a lot better than any regular rental company. Good rates, good people, real service. Myself I have a great experience with my rental it was easy as 1,2,3.

First time using Turo and it was a good experience, unfortunately Because I’m new to Turo I wasn’t aware of some of the steps. Still learning the system. Thanks again Jason hope to rent your Scion XB! The car was economical great on gas, and very easy to get around town.

The site was so easy to use. The selection of vehicles was great. The interaction with the owner was great! I loved that I can put in requests for pick up and drop off locations. I look forward to using the service again. I am very happy.

Charged me 50 dollars for being 5 mins late & I talked to Owner, said it was ok. And I didn’t check out on time because this was my first experience so didn’t know how to correctly. Then he requested for a late fee. I feel like he’s a scammer. His pictures don’t look like his car for 1. For 2 he charged me for late fee. 3 I saw an email he sent saying it was damage on car which is 1000% false after having the car for 1 day only. I’m not happy at all about my experience. I won’t be revisited this business again!!

Best rental car experience ever! Will always search Turo first! Easy, efficient, no hassles. Plus choosing your tor of vehicle is the best. I love driving stick shift and now I can always find one to rent. Pick up and drop off was super convenient and the owner was great!

The vehicle owner met me at arrivals and departures to make the process smooth. The App allowed me to take beginning and ending photos to confirm the vehicle condition. Excellent from beginning to end. I would highly recommend using TURO!

Easy to setup an account. We had no troubles securing a vehicle and being able to filter options is a plus. Messaging capabilities allow for easy contact between the renter and rentee. We will definitely use Turo again. $25 credit for referring friends and family is also nice.

Excellent communication helped me find the car with no problem. It was parked in an airport parking lot and the keys and parking ticket was in a lock box together with the money to pay the ticket on the way out of the lot. That made for a happy start. On the way back, the owner was waiting for me at curbside where I was to board my plane. I handed him the keys, got my luggage and he even emptied some leftover trash for me. Excellent relationship and a car that worked just fine.

This was my first time renting on Turo. The Turo app is very user-friendly and made the renting process easy. The renter was great and the transaction was smooth. Also, Turo’s customer service was helpful answering my questions. Great first-time experience!

We had an Awesome time. The app was easy to use. Polaris was fun to drive! Loved every minute of the rental. Scotty was great to work with. We will definitely use again for my wife's birthday. She wants a jeep!

We’ve rented from Turo once and it was amazing. We had an excellent car and also a very friendly and flexible renter. The second time didn’t work out but the renter was still super friendly and accommodating! We will definitely use Turo in the future! We also love the referral program that for me and my wife $25 in credits.

We have rented through Turo on 4 separate vacations and had a great experience every time. It saves us money, we meet a person that lives in the area, and we feel like we are helping the little guy out instead of big business.

I like Turo because you can choose a car within your budget. The car selection is vast and appeals to all tastes. The price is very reasonable compared to a conventional car agency. I personally saved $130 per week and I had the highest coverage included. Thanks Turo.

I've had some great travel experiences with Turo. It's very convenient for security reasons most of the time, and also being able to select exactly what vehicle you want ahead of time. The prices are reasonable and the industry standard prices of a tiny compact car, are the same on Turo to rent a large SUV. I have recommended Turo to countless work associates, and family.

It’s easy to use. There’s good communication. A lot of cars to choose from. Not too expensive. It made my Trip to Hawaii much more enjoyable. And I will definitely use Turo again on any future trips. I recommend Turo to all my friends and family.

I rented a car well in advance, had a stellar rating on the app, never had a problem with a host until a recent trip to Dallas. The host misled me with a description and messaging that didn’t line up with what they provided and I felt unsafe taking their vehicle for fear that they would try to claim some sort of hoax in damage or any number of things. The host screamed at me and told me to tell Turo to cancel the reservation when I questioned them on them misleading me. I said okay and went to Hertz. I called Turo no less than 35 times, emailed them, left messages, tried to talk to someone willing to be of any service and their support staff told me a dozen times at least that my money was gone and they didn’t care that I was never able to get the car in a safe environment.

Found a vehicle that was close to my residence on fairly short notice. Had to move a large furniture item, so needed to find a truck. Had awful experience renting from U-Haul, so wanted to avoid going that route. Also, I wanted to limit my expenses. Turo came in perfect, fulfilling my need for an affordable truck at last minute. The owner made pick up & drop off of vehicle a breeze, further simplifying the process.

Decided to rent from Turo because we wanted a Subaru for our Colorado trip and couldn't find one at any other rental company. Started out okay. Owner was nice, pick-up and drop-off were easy and pretty convenient. I feel like we were extra cautious because of Turo's policies, almost to the point of it being an inconvenience, and I'm not sure that it's worth the headache. I will continue renting from Budget or Enterprise just based on that alone, even if this next part had not happened. Day 2 into our trip, we are driving through the mountains and a Ford Raptor sped up in front of us and spit a rock at the windshield. Was a small crack and eventually spread about 5 inches across.

Turo has been a great experience for my first time using it. I love that they do not charge an arm and a leg for renters under the age of 25. I like that I could rent any vehicles of my preferences and still be under $400 for 4 days. Great App Service!!!

I have had many great experiences with Turo! Great cars, so many choices to pick from, good hosts for excellent destinations- great idea, easy to use website, nice concept— thank you so much! Have recommended to many friends over several years.

I wanted to make some money out of my 2nd car which was idle for most of the time. I put it on Turo and first few rentals went great till there was an incident. My tires and bumper was damaged by customer and Turo refused to pay. They do not own up to their promise and give lame reasons not to pay even with their premium plan. I had to threaten court when they ultimately made a partial payment. Not worth the hardship.

I love Turo because it means I can get the car I want for the price I want when I want. This is a far change from other car rental services. An extra benefit is being able to help folks who are regular people and not just businesses.

The best thing is that felt comfortable thru the whole experience. Meeting him, handling the car, turning the car over, he met me in town so I could have a breakfast with my family, very thoughtful and kind. Thank you, Anthony.

It was a very great experience and service, will rent again. The service went by real quick booking and easy access. I like the app a lot and will spread the word to other friends that will be interested in it.

For the most part, it is a brilliant idea as I use it for driving upscale cars that I wouldn’t normally buy. But, the hosts have the power to really gouge their renters; they tend to in large cities. I’m happy I’ve been able to use it for what it is, but the amount of fees tacked on to younger renters almost make this app useless unless you’re renting a tiny, cheap, car. There should be some sort of discount system for more responsible drivers, regardless of age. Maybe a Preferred Driver status? For people with no tickets or people who drive for a living. That’s my only complaint, for the most part it is a pretty good experience if you’re smart about it.

Had a great easy experience. I enjoyed the vehicle I rented, will be back again to rent more vehicles. We rented a truck to go up north for the weekend and it was perfect. Pick up and drop out was super easy.

Although I had bad experiences with last two people before this one, I enjoyed the experience of driving different cars and I liked the convenience of using an app to rent a car for couple days. The guy I rented in NJ was very nice.

The whole process was easy from start to finish. This is my second time using Turo and both times the experiences have been great. The people who have put their cars have been extremely kind people, and this is something that my co-workers have expressed as well when renting from other on the platform.

I thought the price, cars and experience were all better than what I’ve seen with traditional rental car companies. I think Turo is a great way to experience (the exact) vehicles you’re interested in without going to a dealership. I rented a Mustang GT Convertible for a week in LA and it was a blast. Would definitely recommend Turo to my friends, I already have.

My Turo experience was simply great. The rental process was easy, pick up and drop off was a breeze and it was affordable. I would definitely recommend this app to everyone. I am planning to take another trip soon and will definitely be using Turo to get a rental.

Turo was a seamless experience and the rate for the quality of my car rental was extremely competitive. I was able to rent a Lexus with all the features I wanted for a great price! The app allows you to take pictures and document any concern. The app is very user friendly for search, check-in, check-out or the ability to share your location with the driver are all great features.

Don't see the need to use traditional car rental companies. Turo is far more convenient as no hassle. The car was delivered to me right outside of the baggage claim gate. Showed my ID and that was it. Couldn't be easier.

We loved the car (especially for the price!), and had zero problems with our rental. Our contact responded very quickly to all of our inquiries, and the pickup/dropoff processes went very smoothly. We have no complaints and will certainly consider using this service again on our future travels.

Big mahaloz to the braddas who hook me up big time. Being my first time renting a car in my life, they made my experience simple, smooth, special. I will definitely seek them out to rent again. I will definitely share about Turo to my ohana and share my experience. Mahaloz.

The car was dirty even though I was required to clean it when I return. The low tire warning light was on when I picked the car. It went flat while traveling and had to have it fixed. The wiper blades were bad on the car. There is not enough to really tell you my thought but I will say both my daughters also rent Turo cars and had similar problems with the cars being dirty. The drivers should be required to maintain their cars and also fill out some basic checklist before renting to verify the car basic safety is in order and the car is clean.

Using Turo and the app was much easier and less stressful than renting a car the traditional way. I will definitely be using Turo for all my vacation rentals in the future. NO hassle and NO hidden fees! Thank goodness.

I had a great rental experience. Nathan was extremely good about responding to any questions I had and vehicle was as advertised and very nice to drive. I will recommend Turo and hope to do business again with Nathan in particular in the future.

My host Jeremy was amazing, professional, friendly with a great car, exceptionally clean and the experience is so much more enjoyable than the usual rental car companies. I will no longer use a rental car company ever again. I’m looking forward to my next Turo rental. When I’m back in Charlottesville I will be using Jeremy’s service again.

It was very nice. He waited for me. As expected car was clean and fresh smelling. He was very reasonable while returning. I have to wait a few minutes. He charged me a few dollars for gas which is understandable.

Our experience with Turo was poor and we don’t recommend them. It was bad at times and stressful at others. Our story is a long one, it felt even longer when we were experiencing it. For the quick and dirty, scroll down to the summary. We booked a Turo in October (over two months in advance of our trip). At 7am, one hour before scheduled pickup, our host was unresponsive. Turo “customer care” (I put it in quotes because of this experience) explained that they could not help us until a minute or two before the scheduled pick up.

The car we rented was cancelled last minute, one day before our trip. But Turo customer service was super helpful and helped us into a great car for the same price as our original reservation. Phone contact was super friendly and supportive. We will definitely use Turo when we travel in the future - highly recommended!!

This site was a life saver while my car was in the shop, very quick and easy. I have since recommended this site to about 10 of my friends, you guys are doing a great job and I will definitely use you guys again.

My family of 4 rented a 4 door Jeep for our transportation on Hawaii from Big Island Jeep Rental. Communication with Joe was easy and he replied promptly. The pick up and return of the Jeep was my favorite part! So convenient!! No shuttle to and from, it was just right there waiting for us front row. The Turo rental was pricier than say Alamo but you got a lot more for your money. In our case it was perfect because most rental places will not let you go to the summit of Mauna Kea but we could, that in itself saved us $1000 by not having to book a tour to get up there. Our Jeep was awesome, we chose the red lifted soft top “Ka Hae”. Loved it! It was in excellent condition, looked awesome, and was very fun.

Our initial experience with Turo was fine until our car broke down and we had to get a new one. I spoke to at least 5 different agents who made the whole process absolutely miserable. I needed to be refunded but was refunded incorrectly twice and still am owed money. I actually was told I had an outstanding balance at one point when I was the one that should have received money. Turo made it seem like it was my fault and my problem that our car broke down when I was on vacation! Very unhelpful company. Would not rent with them ever again after this experience.

Original rental car terms were for 10 days with 1,125 miles allowed. Just before the end of the original term, TURO offered additional days to rent the same vehicle longer. Daily rate and all rental conditions was exactly the same no discounts offered. After returning the vehicle TURO is charging over $860.00 for extra miles driven. According to TURO, they did not allowed to drive the car any longer, they only allowed to keep it for longer. In other words, for the same rental rate and same rental terms, they did not add miles allowances at all for the additional 10 days. Of course, no warning was given, I had a reason to believe that the rental extension for the same price it comes with the same mileage allowance. Now I’m taking them to the court and I will reach out to file a class action lawsuit on behalf of all scammed customer like myself.

I rented Tesla and Mercedes GLS450 via Turo in San Francisco back in 2018 and recommended to my wife. However, my wife was decline to rent because she is not “eligible” and asked her to provide driving records from DMV. She has tier 1 credit score, used AMEX platinum card and her driving record is spotless... Except she had handicap status due to her Multiple Sclerosis. We asked why she is not eligible, Turo customer support told us differ reasons every time we chat or spoke. Then asked to take a picture with driver’s license and send. Chatted and spoke with 9 customer support and fail to rent a car and wasted whole 2 days and the trip has been canceled.

Enough booking a luxury rental only to end up with a Chevy cruise. Know what car you are renting, from who, and have the ability to talk to them the entire trip. I have had my second car listed on Turo since using its supplemental income to lease an Acura. I’ve also rented while in Hawaii. Great service.

It was a great experience using Turo. It was my very first time and it was by far nice way to have a car that you want at the time you need, it was much better than any rental company and so less complicated. Easy, quick and pleasing!!!

Easy to use and great service. You can't beat the price either! It's expanding and I plan to use it first for every vacation and car rental need. Plus my kids love being able to pick the color of the car. Great experience! I'll use it again and again.

Check in process was a little confusing and I did have to pay $15 for parking fees that was unexpected. Car traveled very good with no issues or hassles. 30+ MPG is excellent. Breanna is a very good host and recommended!

Great experience - the car was spotless clean, and in great mechanical condition. Convenience on a scale of 1-10 was a 10 and beats standing in line at the rental car counter. As for our host Oswaldo - very easy to work with particularly as it was my first time using TURO. Great service. Thanks Turo & Oswaldo.

This trip was very amazing. I enjoyed everything about the car from interior to the exterior of the vehicle. I will always rent from you guys if I always get that type of experience. Thanks and Happy New Year and thanks to the person that I also book the trip with.

Turo is hands down the easiest and best way to rent a car. Very simple process and made my life much easier when I traveled to Arizona! Highly recommend them. They will treat you right and tell you what you need to do to rent the car and get it from whatever location. This will put a end to the way too high rental car companies.

This is a great way to save time and hassle. When renting a car its usually a task. Turo makes it easy for you! Also depending on the hosts, there are options like pick up and drop off the car at the airport that make your rental experience a breeze!

Awesome rental experience. Curbside service and an amazing Tesla Rental! All my friends where amazed at the cool car I had! The owner kept the car clean and in great condition and he was very kind and friendly. I loved working with a local instead of a rental agency!

A brief note to say how much I enjoyed my first ride with TURO recently. I rented a 2015 Honda Accord while attending the NCAA Division 1 Championship Football Game in Frisco, Texas. The car was exactly as expected -- very clean, dependable, and met my transportation needs for a few days. The car owner/host was polite, hospitable, and reasonable. The check in/check out process was easy. I will definitely use TURO again.

Was a bit hesitant to use this, but had a few friends who had great experiences. We rented a BMW while out in LA and it was incredible how well everything worked. Unlike waiting in line at a car rental and constantly worrying about getting tricked, the whole process was transparent and "human" - we're still in touch with the person we rented with talking about cars, etc!

Turo is a great site to rent a vehicle. Price is very cost effective and the site is easy to use. I have been recommending Turo to my friends and family who look for renting a vehicle during their travels. Way to go guys and thank you!

This was our first Turo experience. It started off badly, as our first car fell through at the last second. I learned the car had been wrecked and was no longer available in the airport on our way to our final destination. I had just enough time to call Turo and report our predicament. When we landed Turo had another car lined up. It all went smoothly after that. We will use Turo again!

Tyler's service was exceptional and the vehicle was a perfect way to start and end our trip. The vehicle was not large enough for our luggage and more than 4 passengers so Tyler dropped off and picked up the vehicle from the airport parking lot relying on texting and photos only to complete both the pick-up and drop off. Would highly recommend him!

This was my first time using Turo and it did not disappoint. I was in Hilo, Hawaii and all of the rental car companies were sold out. The car was ready as promised, clean and ready to use. The driver even offered to drop me off at my requested spot. I will use again!

DO NOT USE Turo. The owner of the vehicle was not trustworthy. He gave us a car with bald tires then upon return charged us for a late fee and cleaning. He agreed over text to the time to drop off the car and we had cleaned all the floor mats and seats but he claims he found crumbs and dust on the interior. The exterior was still clean as it had not rained during our visit to California. He also claimed the drop off extension was not valid as I did not do it through the app but rather through text so he had the right to charge me the $120.00 late fee. What a joke. After further investigation he is a used car salesman renting his used car inventory to make an extra buck. Dishonest to the core. The Turo staff is of no help. They are impossible to reach and have no interest in helping out the customers after the rental is complete. DO NOT USE Turo!

I enjoyed renting a 2007 Porsche Boxster convertible through Turo. Conventional rental companies would never offer a car like this for rent, at this low of a price. It was a lot of fun to drive and definitely added to my vacation experience!

Everything about using Turo, from choosing the car, making arrangements & payment, to the actual pick-up, use & return was extremely easy & simple. Everything went flawlessly, & I saved both money & time using Turo over the normal car rental agencies. I would highly recommend Turo to anyone looking to rent a vehicle & is looking for a better way than the commercial car rental route.

As a first time renter with Turo I found the experience to be a very pleasant one. I was able to find the vehicle that I needed for a great deal less than the car rental companies and the owner was very accommodating about my pick up and drop off times. Since most of the verifying (license and insurance) is done online before picking up the car the picking up and dropping off is quick and simple. I definitely would do this again.

Nice car, nice the whole experience and smooth process and even got help from the owner of the car in a situation I have. I like how everything went. I'm a happy customer and will refer this app to friends.

Turo is true to its mission, reliable with its promises, and has good customer service. The reason that I do not give Turo 5 stars is that ultimately it is as good as its community. Sometimes, car owners are unreliable and may seek to defraud the customer. Customers need to be vigilant and document every step of the way in the app. Turo customer service has helped me in situations that were well documented in the app.

We had an excellent time with our TESLA Model X from Gary. The entire process was very intuitive from Turo for signing up, understanding the fees and terms/conditions. I needed to do a little homework with regard to insurance coverage on my own, so anything to make that easier would be nice. The pickup and drop off process went very well, and actually Gary had a better suggestion that we meet at a local TESLA SuperCharger (or a gas station would work for ICE cars). As trying to do the check in/check out process curbside at the airport would have been incredibly problematic due to the security at airport drop offs/pickup areas. But otherwise it was a great experience and will consider Turo in the future for business and pleasure trips.

Easy access to car which was impeccably clean and the owner Matthew was a delight to deal with. Close to neighborhood where I stay. I’ll definitely use this service again. The price was also very fair for a two and a half weeks stay.

Jimmie's Panamera was rented to me with Jimmie saying it was in fine condition despite check engine light on/off. Within 20 miles, it was lurching in every gear and not hitting on all cylinders. I had to park it 15 miles from owners house as it was losing power by the mile. Contacting the owner and Turo, the rental was terminated. But to get a replacement, I was told I would have to wait with the disabled vehicle until the tow truck arrived. As this was in process, I was told by Sofie that I would be given a $50 credit on the whole deal. After 3.5 hours and getting the alternate vehicle, I took my trip and Aragat's car ran well although some of the control buttons on the climate control were worn away and the left rear door wouldn't unlock using the key.

Our experience could not have been better. Great selection of available vehicles and the one we chose met our budget requirements and reservation was simple and quick. Pick up took less than 5 minutes and the car was superb. Will surely use this service again and highly recommend it to others.

Absolutely love this app, first off, it gives me the opportunity to drive some incredible cars I wouldn't be able to afford to drive otherwise. Secondly it allows me to do so for an extremely affordable rate. The hosts are all very easy to work with and only look to please their renters. The flexibility is incredible too. I highly recommend this app to anyone looking for their next rental car.

I would certainly recommend using Turo. I appreciated the online communication and trip setup as well as the cost. The company renting the vehicle was also a great partner in this trip. They furnished a quality vehicle to accommodate my five member family as well as ground transportation to and from the airport.

Hello, I ended up having to rent a car from Turo because my husband had an unfortunate experience in trying to change/upgrade the vehicle he had reserved for a trip. Since we couldn’t be transferred to the reservation department without first cancelling our reservation, even after explaining our situation, we decided to keep the reservation ultimately and then renting a different car under my name. If a car that’s rented is not what the customer expected, there should be an easier process to help the customer upgrade/change their vehicle. We kept being told to cancel our first reservation without any assurance that there were other vehicles ready to be rented. The lack of customer service and comprehension was not there and it made us feel so frustrated. This is more of a suggestion for you, it would help if your departments provided upgrade/change without cancelling a reservation first and potentially leaving a customer without a rental whatsoever.

Easy confirmation and pickup/drop off and terrific car! My only complaint was the cost breakdown on Turo site wasn’t as clear as it should be and as a result total cost of rental was higher than expected (based on advertised daily rate when everything was totaled). I recommend factoring in the little charges upfront. Other than that, Great experience and will use again!!

This was my first time using Turo and it was super easy. Went to Vegas over New Years and found rental rates with taxes were over $500 for a 5 day. Discovered Turo and found a 2016 Altima that even with full coverage was only $236. The owner sent Uber to pick us up and drop us at the airport, so all we had to do was key in our code at the lockbox and be on our way. No long lines at the rental counter.

Much cheaper than commercial rental car companies. Easy to schedule. Maybe a clearer explanation of the process of picking up and returning vehicle with a short video would be helpful. Pickup was remote but return wasn't. Not sure of what pictures to take and renter accused me of a scrape on his old van that I didn't put there. Regardless, made out ahead financially, so bad experience with renter not so important.

I enjoyed how convenient this app was. I needed a car last minute and Turo had the prices I needed that normal rental places couldn't match. My host was quick to respond and very professional. The car was clean and well kept when I got it. Thanks Turo!

Turo's customer service helped turn a bad situation into a positive. My host cancelled on me 30 minutes before my trip was supposed to start. I called customer service and they got me set up with a new host within an hour. Prompt and made sure I was taken care of. I'm pleased with my experience.

My experience with Turo has been really great. The customer service was exceptionally great. They were quick to respond to my needs and want to work with me. It was nice to be able to rent different luxury car when I need them. I appreciate the help and support Turo gives.

We recently had our first experience with Turo, and it turned out to be the worst car rental experience ever. I personally will not return to Turo anymore, and definitely will not recommend people using it either, because compared to using regular car rental business, renting a car from Turo requires you to be extra cautious, so as not to fall into all kinds of hidden traps.

James was great, very professional. He explained all the subtleties of his car, which most cars have. He responded quickly to my messages, which was appreciated. And he was responsive to all my concerns. Not only will I likely use Turo again, I can pretty much guarantee my sister will the next time they visit California. Thanks for everything! Happy New Year!

I have rented a lot of cars through Turo and it is understandable that some are better than others since the cars are particularly owned. Lately I have been disappointed because some owners have not kept their part of the agreement and Turo has not responded in an efficient manner. In my last experience, I had booked a ride 6 months in advance and I planned my whole family vacation knowing that we already had a reliable car for the road trip. The host cancelled 2 months prior to my trip and Turo sent me a notification that it was a mutual cancellation (which was completely wrong).

I have rented many times in Turo, each experience is different and great in its own aspect. Turo’s customer support helped when rented car has battery problem, they didn’t simply ignore it. Most of my rentals are during vacation and they have many car owners who would rent and I have always found a car.

As of today, I’ve rented 4 cars from 3 different states. It’s been a flawless experience each time. I get to experience cars I read about online, and may not otherwise ever own. The owners know that renters are looking for a different experience, and it shows. The selection is amazing. The places that offer Turo pickup lots are incredibly convenient. The transparency in pricing and service is also top notch. Because we are human, mistakes can happen. I have family that recently had poor experiences from owners with questionable intent or cancelled availability of a car, but Turo handled their situation promptly. This is a great service to travelers, and I’m thankful I can use it!

I love the fact that some Turo owners will deliver the car to your specified location for free. I love the app. It's easy to use and there's usually a good variety of cars to choose from. Pricing is very competitive compared to traditional rental car companies.

Upon my arrival of picking up vehicle to returning my experience was great. Customer service was great and very helpful with helping me to extend the vehicle as well as my host. He was always available and easy to contact when needed.

I had a great experience with my rental, but TURO as a company is way overboard in terms of their privacy practices. In the course of one week I had to submit a picture of my license and my credit card, which I have never had to do with any other company in my entire life. This is prohibitive to the point of being obstructive. I will be cancelling my account and hope the company will permanently delete all the private information that was demanded of me.

Frank made this whole nightmare turn out to a pleasant experience. We cx twice within 2 days on going to our trip, but I decide to take another chance and I'm glad I did. Frank made up for it by honoring and communicating all that he promised.

Enjoy with one of the best cars in Los Angeles by using this car with the cheapest price to be appropriate with your family. It accommodates 8 people and provides spacious space to your luggage without fearing quick responses from the owner makes it good deal. Thank you so much Kasim. I did not see you really but I saw your interaction and cooperation.

Turo is a great way to rent a car. My host Mr. Hong ** from Las Vegas was excellent in providing first class service. He has set the bar very high and really impressed me. It was the first time I used Turo and Mr. Hong impressed me with the quality of his service. The car was in tip top condition and he was very friendly and so informative. I would definitely use the app again, especially if there are hosts around the nation that provide just like Mr. Hong.

We had a great experience renting a really nice car for our Utah trip. The owner was super professional and nice, showed up on time for pickup, dropoff was a breeze, and the car was just as described. Plus it's cheaper than renting from regular car rental agency.

Turo was easy and convenient. I was able to easily rent a car and do everything I needed. I got the basic insurance, because I wasn't covered by my credit card. Make sure you check that when you rent through Turo.

The complete experience was good, the only bad thing was the waiting time to get the car at the Valet, there was only one person attending and inspecting the cars. Later on they sent more people and I went smoothly.

When we rented, it was our first time using Turo. We had some reservations about renting someone’s privately owned car. We didn’t know what to expect or if the renter would cancel last minute. BUT! Wow! Everything went smoothly and Joshua could not have been nicer. A+.

I rented from Adam **. Pick up and Drop off was made very easy, Adam communicated well with me. Overall had a great experience. The car work great, no problems on the trip. I would use Turo again and recommend to others.

The host is reporting damages in the car that already exist! I got the car with the holes in the back already before I even started the trip, it didn't come to my mind to take pictures because I got the car late at night and I thought he is aware of it after I saw otherwise I would take pictures.

We had a great experience renting a vehicle through Turo. Made finding a vehicle for our large family easy. It made communications with the vehicle owner easy. Through Turo we were able to make connections for vehicle pick up and drop off very easy.

Ashley and Jermaine were great. Everything went as planned. No hidden fees and they stayed in communication with me throughout the trip. The car performed well. I understood everything and the pick up option was worth it. Way better than a traditional rental car.

Rented the car in Honolulu for 5 days. It was quick and easy. Having a pickup at the airport was extremely convenient but the drop off down a bit from the airport became hair raising. I accidentally put walking directions into my maps... got lost, and ended up at Pearl Harbor with some unhappy guards who made me back up through the entrance and turn around. Glad I was 2 hours early for my flight. Whoops! Just parking the car at the airport would of been better. But the person I rented from was great. I would use him regardless of this incident.

I have used Turo a few time and it’s a great service. The way car renters are brought together with car owners is straightforward, easy, and fast. Thanks for a great platform and app. We will continue to use turo in the future.

Rates much better for my trip - than car rentals in area - car is ready to pick you up-so much faster than rent a car. Returning car would be at off airport site but they drive you to your airline departure area. During this holiday period it was difficult for travelers to find rentals.

My last Turo experience in Florida (Fort Lauderdale) was very positive. The owner of the car checked our flight and decided to meet us early so that we do not wait outside the airport. We save time and we were able to go right away from grabbing our luggage to our Hotel and get some rest. Returning the car was a breeze compared to the process of returning a car to a rental car company. The owner dropped us right in front of our Airline Company Terminal door. No waste of time or energy. The car was a clean Lexus SUV, the cost was way below what we would have paid in a rental company. Here again we did some money saving that we spent on other thing during our stay in Florida. Overall our experience was GREAT and 100% positive. We would clearly recommend it to anybody whose destination has TURO service available.

This app is seamless, sleek, easy to use and understand, and I was able to access it whenever I needed it quickly during my trip. Not only is the UI attractive, but it's intuitive, responsive, was not glitchy. Would love to work with this team as a designer!

I heard about Turo but never wanted to try it until I went to rent a car through the usual car rental companies. I gave it a try and I found a vehicle that was within my price range. I schedule it and stayed in constant communication with Jessica. She was absolutely the greatest in helping me through my first time and explaining how things run. I will definitely use this service again. Thank you!

I've used Turo several times to rent cars. Other than one particular rental, every experience has been positive. Prior to using Turo, I rented frequently from the big agencies. The selection of cars available in Turo is excellent. Big agencies limit you to particular classes of vehicles. Turo allows you to search for specific makes and models. The reservation, pick up, and drop off process is just as, if not more, convenient than renting from a big agency. I've found everyone who offers their cars for rent on Turo to be very helpful and accommodating.