Turo Reviews

I book actually very last minute for only one day. But the owner of the car responded shortly after my request and just a few hours later, I was able to pick up the car. Friendly and easy going guy. Will definitely use Turo again! Thank you so much.

Car was available at location and at drop off as informed and owner of vehicle very responsive. Even when I need clarification the owner of vehicle responded right away. Car was exceptionally clean and really loved driving it. I would definitely love to rent from Turo again and again.

Had a good experience overall, the rental was easy to book, airport pickup and drop off. I bumped into some issues at the beginning and they had to cancel my reservation, but customer service was able to fix it on time and everything went smooth. Thank you Turo...

We were really hesitant to use Turo in the beginning but read Kyrylo's reviews and trusted the process. So glad we did because as it turned out, they were MORE than accommodating when we not only changed the pickup time to sooner, but the location as well. We just messaged the owner and he responded almost immediately. Having the convertible to drive around the Keys was so awesome. We can't wait to go back and we will definitely use Kyrylo's car again!

The renter messaged me insistently throughout the rental (over Christmas, and even though I didn't have a dog, assumed I did, paid for cleaning service and then sent me a bill). And on top of that, asked me to return the car 3 hours before I scheduled. Overall, it's not service's fault, but an anal retentive and greedy rental.

I was nervous at first to use this service especially renting from a private owner. Holidays are stressful enough then to have to travel. This service and the person I rented the car from was absolutely terrific! I recommend this service to everyone. There's many choices in prices and cars/trucks or SUVs.

I rented a car for my trip to Massachusetts and Maine visiting family. Everything went great; I picked up the keys from the mailbox, and had no issues. I would say it could very from person-to-person, but the person I rented was very organized, and quick to communicate. I can’t comment on customer support since I didn’t have any problems, but would recommend this as a more affordable alternative to the bigger car rental companies.

My first rental on Turo went extremely well. The owner was very nice and easy to work with, very accessible. Pickup and drop off was very convenient. Turo has a large selection to choose from. Able to rent all-wheel drive in the snowy Utah weather. Will rent again!

I have been with Turo for 2 years now as a host. Over the course I have had great and really really bad experiences with the guest. The problem I have with Turo is that they allow guest to leave exaggerated reviews that are not true. I have had guest damage windshield wipers, leave trash in the car, food spilled all in car between seats, not returning on time, no gas refill etc... Each time I do not leave a review of the guest because I feel that since it occurred this one time I won't leave a review at all for the guest instead of leaving a bad review. Guest will send hosts a personal message stating how great the car was and the best experience. Next thing you know, I read a review from the same guest making all types of outrageous and bogus reviews.

Do not hire from this company. Yes it may look like a cheaper option initially but they continue to charge you ridiculous extra fees after you have returned the car. Best to stick to the well known companies.

The entire process was easy and smooth. Had no issues at all. The cost was affordable and convey. I will recommend and definitely use Turo again. The host was friendly and very easy to work with. I hope this service is around forever.

Had a great experience on our second attempt to use Turo. On our first attempt, the person we rented from informed us after we paid that the car wouldn’t be delivered to the airport as promised, so we immediately cancelled. Hopefully Turo will screen owners better. We rebooked with Andras and had a great experience.

This was both our first times using the service so we both made sure each party was happy with the transaction, and it worked out great. I will definitely use the service again and maybe try renting out a car of my own.

Had an awesome experience renting Jeans Jeep easy fast and very good price, the Jeep was in excellent condition and owner of the Jeep. Jean was very professional and awesome person!!! I shopped around and they beat any price out there.??

This was the most awful car rental service I ever received. I booked a month in advance. When went to get my rental keys was just in car then I got to my destination and received a text from Turo that my reservation had been canceled and I was to drop car off in a parking lot called Ace so I did but never was refunded my 360. In fact they even charged me for cleaning the car. I believe it's all a scam. They ain't gonna win this one.

I rented two cars from Turo and had an okay experience. Car three was a NIGHTMARE and I will never use them again, and highly recommend that no one else does either. First problem: Turo rented a car to me from an owner who had taken his car off of the Turo site months ago and they just kept listing his car. I was on the way to that guy's house with a confirmed rental, when the owner called me and told me he had removed his car from the site a while back.

Picking the car up from the FINE Denver parking worked very well. The shuttle was available quickly. We dropped off Christmas morning at 6 AM and the shuttle was ready to take us to the airport. The car was clean and in great shape. I would definitely recommend.

Owner Dee was courteous and on time delivering car and picking it up at my house at no extra charge (We live near each other). I returned the car a little late and Dee was cool about it, did not charge me a late fee. The car got great mileage. I drove ~320 miles on a full tank of 10 gallons - mostly highway miles with occasional city traffic. Car handles well and brakes quickly. Would def rent from Dee again.

The experience with the host was great. But some of the online experiences were less than intuitive. For example, during sign-up, because I didn't load a photo of myself at first, I couldn't move forward. There are no indications of what is mandatory and what isn't during the registration. The same is true of documenting the condition of the vehicle at pick-up. When I'm asked to take photos, I did with my phone app, not through the Turo app. Only on the second attempt did I realize that was the correct procedure.

The renting process was so easy and smooth. We had a lot of fun renting the smart car. It was so helpful to move around LA. The only thing that we didn't like, was that when we parked in Santa Monica and when we got back to the car, it had a ticket in the windshield and I didn't know why because we added enough time on the Parkmeter. After reading the ticket it said that the tags were expired since August. I told the owner and he said he was going to take care of that, but I felt a little paranoid that the police could pull me over at any time because of this. Anyways nothing happened and we had a good time but it might be good that Turo checks that the car owners has all their papers current.

At first I was a little unsure that an app could be as easy as I had heard to rent a car. But, it was the most simple, hassle free experience I have had in a long time. I have already recommended Turo to my friends and family that may need it. 5 star all the way.

It took three or four requests to finally get a car provider to respond to a reservation request. Once we did, the car provided was decent but lacking many things aesthetically. For the overall value it was a very good experience. I will continue to shop rental cars first and Turo second.

My experience was excellent like usual. Drop off and pick up of the vehicle was smooth and went perfect. On a side note, please remind owners when delivering the vehicle to the airport, the customer should not have to go at an alternate location 15 mins away to drop the person delivering the vehicle off. That's unacceptable. That happened to me in Florida some months ago... Absolutely unacceptable.

Had a great time, couldn't have done any of it without your service, thanks. Guess no videos, That was my upload. And a picture is worth a thousand words. Uploading a photo you could really share the experience with others that your service offers. Thanks again for the trust.

This was my first time renting through Turo and it went as well as I could’ve expected. The process was easy and the Tesla I rented was awesome. Overall it was a great experience. I would recommend to anyone wanting to try it.

The Turo app was easy to use, got a very nice car and a owner who was good at communication. San Francisco had a wide variety of options. It was a slight hassle with getting the car cleaned before returning etc, but overall a good experience.

I love this app so much. It was super convenient this holiday season when needing to get Shopping done. Wish it can be hourly also. And wish the car prices didn’t change every day or after each trip. Not sure why they do...

My reservation was involuntarily cancelled by Turo. They put it on me to find a new vehicle and were impossible to reach via phone. Customer service assured me that my new reservation would be price matched to my original one. THIS IS FALSE. Reservations darted around the question when directly asked about price matching. Now I have over $500 in holds on my credit card between the Turo canceled reservation and my new reservation. Jesus.

I have overall been more than happy with my experience with Turo. However, there have been a few things that could use some improvement. 1. Being able to see on the RSVP calendar when trying to rent a vehicle the EXACT times and dates a vehicle is available. Many times days won't be crossed out but then I get told that the vehicle isn't available when I attempt to book the car. At which point I am forced to go through the entire day 30 minutes at a time until I find the exact minute the vehicle is available.

First time renting a car through the app and was skeptical but I tried it. It was great, easy, and reliable. The first car owner actually canceled on me but he did notify in time, then I received back up car options and was on my way to renting the car I needed.

I have been a Turo host since August 2017, and this has been the first time I have been a guest with Turo, and definitely it is a much better experience than using regular rent-a-cars, which I did before being in Turo. Dealing with the owners of the vehicles gives assurance that the car is being taken care of. The App is so fast, easy to use and straightforward. Also, there is no wasted time in long lines and signing of contracts. Definitely, the way of the future in car rentals is right here with Turo. I really appreciate its very existence!

For this being my first time, both the app and the host made it really easy to complete the transaction, will continue to use the service in Honolulu! Easy to upload photos, exchange communication with the host within the app.

My experience was great, would do it again and would recommend it to a friend, the car was a great price for a 2018 Dodge Journey, my husband loved the car and would do it again when we go in vacation.

I tried to book a car for the next day, but their mobile verification process didn't work, and kept on sending "null" as the code. I chatted with support for over 30 min with no luck. All they did was tell me to wait and try later. I tried a few more times throughout the day with no luck. And then the car I wanted was gone. Pretty terrible first experience, and pretty accurate to what the bad reviews online are saying about the company. Good when things go well, bad when things go wrong. Will never use again.

Had a great time in Oahu with my 4 door jeep wrangler. Service was great, and pick and drop off was easy. Vehicle was clean and in excellent condition, price was right. Highly recommend this service and plan on using them again!

Overall I'm satisfied with the experience. The car I rented was great as well as the price. However, the part of the rental that I was not satisfied with was the customer service. It took me two weeks to set up my account, and I could not get anyone to answer my questions. I got the same response in an email that looked like it was copied and pasted from the previous. Even though I sent supporting documents that were requested, it still took two weeks to set up the account.

Rented a car with Turo that was excellent, and the response of the owner fair, but the communication with Turo is a complete mess, the software is in diapers, need a Lot of work. I needed to change the return of the car for a personal emergency and was not approved By Turo. Even the owner approved it, and requested at least 24 hours in advance. If you want to do yourself a favor and need rent Car, use a trustful and serious company who you can at least communicate with.

Response was fast and very accommodating to work with. I would highly recommend to my friends. The price was very reasonable and we could pickup and deliver when the main rental stores were already closed. We needed an extension of the rental. Very easy to do.

Like I said, it was fine. I reviewed accordingly on your website. However, upon trying to rent again recently, I was denied? Tried contacting "support" - it was a joke. Kinda bummed. Please advise, thanks.

The only thing I didn’t like was extending trip when it was within 2 hrs of trip ending. Should just be able to extend trip. Much easier than the app allows. But I enjoy how Turo works. The mileage limit was little rough.

First experience using the app, very much liked the selection and quality that was provided. The vehicle I went with was exactly what we needed for our trip. Will definitely be back for more. Thank you much! Phoenix trip 2018.

This was my first time renting out car via Turo. I found my experience really good, right from selecting the vehicle, contacting the owner and taking /returning the vehicle. I would rent out again via Turo. I had some concern regarding the insurance provided through Turo. Customer care was helpful in this regard.

Wow! This was a great experience and I look forward to using Turo on future travels. We were dreading the experience and expense of booking through a car rental place and I'd seen Turo online last time I was in Kauai. We drove in hoping for the best and we were not disappointed. Simple system to use, excellent host car, great service, flexible and friendly.

Car was as expected. Drove great. Everything worked. Clean. Just as hoped. Return just as simple. First time. Will do again. Great idea. Working well. You never know these days but this experience was perfect. Hope to do it again soon.

Turo is leaps and bounds better than traditional rental. The variety of cars available is fantastic and the pricing is fair. I had a great first experience and will definitely be using this service the next time I travel. I especially love the fact that you can rent vehicles with specific amenities like AWD.

The Vendor (“Turo Inc.”) is either grossly negligent, or routinely provides fraudulent representation of the services provided when an issue arises. I had used Turo several times in the past and had no issues – and enjoyed using the service as it was convenient and cost effective. Unfortunately, this last summer, I booked a trip with an individual named Hazel to use her Mercedes from 8/15 – 8/19 and the host was nowhere to be found when I arrived in Burlington, VT. Specifically, the number listed was a non-working number. Myself and a guest had taken an Uber to a strip mall to get the vehicle, and were left stranded with no transportation. I called the Turo support number, and was issued a $50 travel credit and supposedly a reversal of the charges.

This service is so amazing. The setup is really easy to use, the customer service was awesome. And the cars are amazing. The fact that you don't have to pay a deposit for renting, and you can communicate in the app with the owner of the car in case you have a problem or would like to extend was very convenient. I would recommend to all my friends and family.

Dealing with insane Honolulu traffic and a very sick parent who required surgery and then getting hit up with extra charges and probation for returning a vehicle a few minutes late!! Never using this service again on my next trip to Hawaii!!

Renting a vehicle through Turo was so convenient! The transaction could not have gone smoother, especially with me being under 25. The owner gave great instructions for pick up, and drop off. I will definitely rent through here for all my vacations!

My wife and I used TURO for our Las Vegas anniversary/vacation conveyence and will gladly use TURO again. From picking it up at our convenience to the best economical choice... We were completely satisfied. The best part of TURO is the ability to get the car you want, instead of the rental car the big companies want you to have.

My Turo experience went great. The communication between me and him was amazing. I had lots of fun. The car was clean and beautiful! I loved the car so much I probably spent more time driving than actually on vacation hahaha. No but honestly it was surely a delight and I would recommend this app to everyone.

Basically I used Turo to rent a vehicle. There was some leaves in the car when I returned it. LITERALLY LEAVES and they charged a cleaning fee of 150. I’m going to bring them to small claims court. Scamming consumers.

Turo was fast and easy to use, but I did not get the first time user discount. That was disappointing! The app itself is easy to use and very efficient. I like that you are able to pick up the car or have it delivered, and there are a variety of cars to choose from.

Timely, clean, efficient, easy and I would use again. I needed a larger car to take my family of 7 to Big Bear and it was a pleasant experience. The owner called and texted during my trip which was a little different than renting from a car rental place but overall it was a good experience.

My experience with Turo was stellar per usual. The vehicle was accurate with the picture and was clean. The owner was thorough and kind. I am able to locate a car near me with plenty of options, and I love that I can book instantly without waiting for approval from the owner. The insurance is affordable and offers great coverage as well. I’ll continue to use Turo, it makes my life easier, especially for last minute trips!

Everything was smooth until the host tried to scam me out of $20 over fuel level. Now I have to deal with the headache of a dispute. Never dealt with this nonsense from big rental car companies. I’m not sure if I will rent with Turo again due to this experience.

The selection of available cars made the selection difficult, but the ability to something interesting, versus a mundane rental car for the same price was great. The car was where it was supposed to be and exceptionally clean. It drove beautifully... And being a recent Camaro, was fun to drive, even in LA traffic. I had a couple issues with the phone unlock... It turns out that sometimes, when you return to the locked car, the application screen shows the unlock button, but it is not Green and won't unlock the car. I found I had to back up a screen, and return to trip in progress to get the unlock button to go green and allow the car to unlock.

Great overall. We will use again! Easy to book and our host was great. Great prices and easy all around. More people should definitely use the site. App worked great. We have already recommended to a handful of friends!

What a great service!!! I don't have credit cards, so renting a car is pretty much impossible but Turo makes it possible. The app is very easy and a few clicks and boom, you're on your way!!! Turo has a large variety of vehicles and a large service area.

This was a Very convenient and great service. Will definitely use this service again. The car was clean, booking was easy and the renter was awesome. If you need to rent a car without all the hassle Turo is definitely the way to go.

Spent hours looking for the right car. Put on my payment details to be told that I'm not eligible. They do not provide you with an explanation on why this is. They just tell you, "Contact support." You spend another 30 min contacting support so they can tell you the same thing. How smart, I wish them good luck.

I loved it. Ka who I dealt with was so amazing. She kept in touch with me every step of the way. This is my first time renting through you guys. She dropped off the car for me and was present to pick up the car. This made it more convenience for us. Thank you so much for a great experience. I would recommend this for anyone who wants to rent a vehicle.

With me being under 25 this has been the by far the best rates possible. I have rented Mercedes Benz, Maserati, all down to a Kia for the convenience of my trips!!! I recommend it to anyone even if it’s a weekend getaway, you will not find a place with a better rate!!! All vehicles from TURO.

Good car, clean car, easy pickup, easy return, great staff, very nice, great price for the rental, easy to work with to change time of return. Indoor facility is very nice. Quick departure to the airport. Well informed directions. Will use again.

I had a great experience renting a car using Turo. The process was easy and simple. The car owner himself was great to work with, he responded quickly to my questions, delivered the car in great conditions and clean and he was very helpful teaching me how to use the app (my first time). It was also very useful the ability to extend my rental as I needed to keep it for longer than expected. And again, the car owner was very flexible and responsive about it.

I rented a vehicle in San Bruno, Ca in October. After returning the rental I was informed that there was damage to the vehicle. I did not damage the vehicle. Turo proceeded to charge me $1000 to repaint an area less than 1/2 the size of a dime. Two months later Turo added a supplemental damage in the amount of $500. Turo is inflating the price of the supposed damage and is committing insurance fraud. Beware. Do not rent from Turo. They will defraud you.

This was our first time using Turo. It was seamless. Our car was at the arrival to pick up and we met our owner at the departure curb. Maria was in constant contact with us via text and made it easy.

I lost my license when traveling, I let the Turo owner know. I also contacted the DMV and was able to get a temporary license and I happened to have my expired license with me. I was told that this was not sufficient and my car was canceled. I had an interview the next day and the traditional car rental companies would accept my license, but did not have any cars available. I ended up with a 12 passenger van. Terrible, nonexistent customer service and all-around terrible company. I thought that nothing could be worse than traditional car rental services, but I was wrong. Do not use Turo. I had a couple good experiences, but it is not worth a terrible experience.

I decided to use Turo over a rental car company because it should have been a much cheaper alternative. While the base price of my trip was $78 before the "trip fee" and much more favorable than a rental car, I was later SLAMMED with an additional $83.15 change for 27 extra miles. TWENTY SEVEN. 27 extra miles cost more than the entire trip. That is ridiculous. With the base charge, the Turo fees, and the extra fee, using Turo was a substantially worse experience than using a rental car. I won't being using Turo again, and will be happy to share my experience with anyone who asks.

I am a Turo Host and this is regarding the claim process in the event of a damage. In my case I was following the damage claim process as documented in their website, but my claims executive skipped key deliverable as part of that document and trying to settle the claim based on the assumptions. This impacted me as I am unable to list the vehicle back and now it's been more than 2 weeks. I am not sure who at Turo will be able to escalate and resolve the issue?

I have been using Turo for the past 2 years and my experience has been great. The response for any issue has been prompt and thorough. I haven’t had any bad experiences yet. I really appreciate the platform and the money ???? and time ⏰. Thank you.

Very convenient and professional. They had someone pick me up and drop me off. I will definitely use again. This was my first time using Turo and was pleasantly surprised how easy and convenient it was. I will recommend to friends and family of the service.

It was worth it. I didn’t like how he didn’t tell me the car wasn’t at the airport, but a mile away. Other than that it was great. Also, the owner of the vehicle wasn’t as responsive as I’d like to my questions, but it was satisfactory. I’d recommend this service again to a friend and will use Turo in the future.

Towards the end, the check engine light went off and the driver basically just assumed that it was on all this time I had been driving the car and questioned me why I didn’t inform him earlier. I assured him that it wasn't all the time and came on just when I parked the car to return it to him.

Turo is an easier and more convenient way to rent a car when looking for a rental car, suv, truck or van for both short term rentals or long term rentals. I would highly recommend! Those that share their vehicles via Turo are also friendly and courteous.

I have nothing but great things to say about the way the Turo team got me into a vehicle to meet my needs, I haven't checked my credit card to see if I was billed more but was told I wouldn't be. I recommended to all of my fellow travelers and will be using it again soon. Thanks so much.

Experience was excellent! Everything went smoothly as planned. Host was polite and professional. Vehicle was clean and fuel tank full. PLUS, I save $500 compared to a name brand rental car agency! Even using Uber to the pick up location was a big cost savings. Will definitely use TURO again on my next out of town trip.

I was a bit hesitant at first because this was all new to me, but the Turo app makes it so easy. I like that there is a live line to call if you have questions or concerns. There are many options available and the one I like best is having the car delivered to me. I will definitely rent through them again.

I have rent from Turo several times. Each time was a great experience people are very communicative and the response time is good. The cars are very nice clean and dependable. I definitely recommend this to anybody that's looking to rent a vehicle.

Turo is exceptional!! The app is easy to use. The price is competitive with all of the major commercial rental companies. You can get a vehicle specific to your needs unlike the commercial rental companies. The rentees are accommodating, friendly, and very helpful. Thanks, Illia!!

We were extremely happy with our Turo experience. Carlos was very prompt and efficient with all our communications. His car was in excellent condition and drove like a charm. I would definitely look for Carlos again when using Turo. Turo is a great way to save money and have curb to curb service!

Seriously. This was my wife’s first experience with Turo and she was skeptical as all hell, but was totally impressed by how much nicer the car was than a typical rental *and* how easy the whole experience was. Tony was a big part of that, making pick up and drop off suuuper easy as we flew thru Oakland.

My rental was confirmed for a gray Corvette owned by a Mr. ** for Thursday 11/6/18 for 1 day. Due to the forecast of heavy rain ** and I mutually agreed to reschedule and rebook for pick up on Saturday the 8th. After driving out of my way to pick up the car Mr. ** canceled my reservation without advance notice. It was totally inconsiderate and caused me and my ride an extreme inconvenience. Needless to say I never rent from ** or possibly Turo as a result of this experience.

Everything about my rental went very smooth. Definitely will be using Turo again. People at the turo valet lot at LAX were very helpful. Price was reasonable for the car that I was renting. Only thing is that I wished we had a shuttle to the valet lot.

I went on vacation to California and began researching what to rent as soon as I got off the plane. I found the car I wanted to rent and began the process of checkout. I filled out everything necessary. Last step of taking a picture of my licence failed multiple times for whatever reason. Called the support line, they can't help so I was told to email support first and should get a response right away. Such was the case, and they told me to email a picture with drivers licence next to my face along with a picture of my credit card. No response even for the rest of the day nor earlier the next.

I wanted to save a little money and so rented from Turo for a family vacation. It has been a disaster. The owner of the car agreed to let me return it to a different location than the airport. However, he then did not respond to multiple texts, calls, or emails over the days leading up to the return date. Finally, I was able to reach him the night before the car was set to be returned but this created undue stress for the last half of our vacation. I had a minor fender bender where a small amount of paint came off the bumper. I let the owner know immediately, and he agreed to let me pay him cash for the damage. Without explanation he changed his mind and decided to have Turo handle the claim. The problem with this is that Turo charges a flat $150 administrative fee despite the minimal damage.

I rented a Toyota Yaris from Michael. He was very friendly and informational. The car was great and good on gas, easy pick-up and drop-off and I would love to do it again. His response time was very fast as well. I will be definitely recommending family and friends to use this app because it is very easy and convenient. My only issue was I didn't know about the $25 credit when you first initially sign up. You have to do it before you start your profile and I didn't know that so therefore I wasn't able to use the credit but other than that it's an awesome app to use.

Josie was easy to work with, car was as described and made for a wonderful weekend getaway. Pickup was extremely easy, and returning was even easier - just simply dropping the keys off in her mailbox. I'd rent from her again and would recommend Josie to anyone needing a SUV type vehicle for their needs. Thanks Josie!

I rented out my Jeep got it back and dropped the renter off at the airport, I forgot to get my key fob back! The renter said he would mail the key fob back but he never did. I told Turo and Turo said they needed a pdf estimate from the dealership, me nor the dealership understand what a pdf estimate is. Turo said if they don't get the pdf estimate, they will drop the claim. So I bought the key fob with my own money and asked Turo if this was good enough. And this was Turo's response. Brendan ** (Turo Support). Dec 6, 14:31 PST. "Hell Gjon, Yes, please send in a copy of the invoice and receipt and we are happy to review for reimbursement."

When returning the vehicle the owner never showed up, and there was no way to lock the keys in the car. So I kept the keys and locked the car. Turo advised me to overnight the keys to the owner's address, assuring me they would reimburse me promptly. I risked being late to my sister's wedding to find a FedEx depot, then paid $86 out of pocket, just to make sure the next reservation would not be messed up. 3 months later, Turo has still not reimbursed me for these expenses. I get replies from them roughly every 3 weeks or so apologizing for the delays but there is no one taking responsibility from their side. Beware, they do not follow through on their promises.

Needed a car for a new job, Austin was wonderful. The car was clean and ran well. Austin was flexible with adding additional days to my rental. Will absolutely use Austin again in the future! Hooray for Austin!!

Renting car was uncomplicated and communication with the car host was fast and easy. Price really good in comparison to "regular" renters. Customer service (to change some account settings) was a bit slow, unfortunately, but my issues got solved eventually.

I had a very good experience with both the owner of the vehicle and the Turo staff. The vehicle was great, and the pick up and drop off process was so simple and fast. I have already recommended Turo to a friend who will be taking a vacation soon.

I would like to thank Mr. Richard ** so much. He dropped off and picked at no hassle, even when I changed my time, it was not a problem. I enjoyed driving his car so much. It was soft, smooth and clean and he very courtesy and understandable and accessible. In the near future, I will be driving again if available with Turo and Mr Richard **.

I had a fantastic experience renting a Porsche 911 from Alvaro who met me at Bradley airport in Hartford so I arrived at a friends wedding in mad style. It was a joy to drive, very affordable and super cool! Alvaro was more than accommodating. Five star review easily. I need more Turo in my life!

I have rented a car from Turo before for business and it went great. So, I decided to rent again from Turo, but for pleasure. I decided to rent Mercedes-Benz C Class from a highly reviewed renter. It was such an amazing experience with easy communications, pick up & drop off, and flexibility. I would recommend this app to others, as a matter of fact, I have to many.

Awesome service with very friendly renters and awesome cars at affordable rates! It has been a pleasure using Turo and I would highly recommend it to anyone looking for a fun way to spend a few days, or anyone who genuinely enjoys driving!

Much cheaper and more flexible than big-name car rental agencies. I enjoyed the personal attention. Thanks, Jonathan. Just an awesome experience all around. Great car. Great price. And they picked me up and dropped me off right at my airline gate. So so convenient.

Could not have been easier. Car was great, and no Airport hassles. It makes It very easy to confidently recommend Turo to others. Welcome to the new world of “APP” commerce. Amazing what you can do with your phone! After using the big Rental Car companies I am now a believer.

I really enjoyed this vehicle. Sergey was amazing in response time and delivered the car to us clean and ready to go. The vehicle is a very powerful vehicle and a blast to drive. I will definitely rent with Sergey again.

I rented from Ali for 4 days and my trip was amazing. The car was clean inside & out. He was so kind to help me through the steps on my app. Since it was my first time using Turo. He was awesome, he responded to every message promptly. Will definitely rent from him again.

Lack of price transparency. I ended up paying 11% more than expected due to unexpected charges such as car cleaning fee. The idea is good but it requires more training to owners about the process of letting their "babies" go rented. It is like a AirBNB owner changing the terms of the lease while you are at the appt.

Great experience, app very easy to use and everything was so easy, stress free and perfect, very happy. Definitely will use your service again. Recommend to everyone who need rent a car for a trip or just drive around the city.

The experience was excellent with no problems. Car was clean and in good shape. We're able To do all the things we planned. I am now considering signing up to Turo my second car. The price was reasonable. Really enjoyed doing business with Turo.

This was my first time to use Turo. It was a great experience. I would recommend it to anyone instead of using a car rental agency. I will be using it again. Oh and the renter Brain, was nice and professional.

The whole process was seamless, easy and fun. I got a killer car, the renter was flexible, the app worked well, and the event I attended hosted by Turo was great. Zero complaints and I will absolutely be renting from Turo in the future.

I have never written a review before on anything, but because of this terrible experience, here I go! I only had the car for about 36 hours. When they picked me up from the airport, I right away heard that the brakes on the car were squeaky and the car unsafe. Then my bill was supposed to be $35 and was increased to $93 because I asked to be picked up an hour early when my flight changed. What in the world?!? That's a dollar a minute!!

I've had a great experience with Turo up until this point, but I'm disappointed with their customer service department. After our last trip, I discovered a $25 "extension fee". My host said Turo had added it, so I contacted the company and was told a manager would email me and issue a credit, but I've received no response. I did extend my trip by one hour, but my host approved it, there was no notice of a fee, and I was still within my 5-day rental window. I think it's an unfair business practice to tack on fees without notice and provide no real means for dispute resolution.

I have rented several times from Turo and I will continue to rent from Turo, it has been wonderful! The drivers have been prompt and wonderful to communicate with. If you want to save time from the rental car lines Turo is the way to go.

Needed to guarantee a vehicle that would hold seven adults. Often times with rental companies, you cannot get a specific commitment; they commit to categories. I found the vehicle I wanted. Reserved it. We arrived at the airport and walked straight into our van. It was easy, convenient and hassle-free. Will definitely use again!

I rented my car out on Turo last weekend and could not be more disappointed with the claim resolution process. I have a brand new $40,000 SUV in great condition, so I was sure to reiterate Turo’s policy in my ad: NO SMOKING and NO PETS. Still, my renters borrowed my car for the weekend and completely trashed it! There was ash and dog hair all over the car, dog claw prints that tore at the seams of the leather, food crumbs ground into the seats, and a foul lingering odor of smoke and pet dander.

A friend rents his cars through this app and recommended I use it. So it was my First time rental and was a great experience! Very easy to use. Would definitely use again if I am traveling out of town.

Turo is a great alternative to renting a car from a big corporation. Much more flexibility in car type, pick up and drop off times and the price is very affordable. I highly recommend! I've used in California, Oregon and Arizona and every experience has been great!

The Experience was positive. Being my first Turo rental I was not careful with mileage overage and it cost me an additional $200. In the future I need to photo image the odometer before and after the trip. I will certainly rent again.

This was such a great way to experience a car type we would not normally have access to. The pick-up was easy and quick and the technician working was so friendly and knowledgeable! The car was beautiful and in excellent condition. We only wish more mile had been included! Worth the extra money for a day living outside of the ordinary! The convertible Porsche was perfect for San Diego cruising. The Turo App made all transactions super easy and I loved that it required the pictures so you felt confident that the condition of the car was verifiable.

Overall decent experience. I don’t like the mileage cap and the overrate you pay if you go over the mileage. As well as if you return the vehicle late. Issues happen that prevent you from returning the car sometimes like traffic. Some things are beyond your control.

I have had two terrible experience with Turo so I want to warn others not to use their services. The first they failed to inform me they kicked the owner of the car I was renting off their app. I called the owner the day before my trip because I had not heard anything and THEY informed me. Turo offered me $25 and a car impossible to get to as a solution. I finally decided to give them another chance a few months later. I was 24 minutes late for dropping off my car. This 24 minutes was approved by the owner. Turo charged me an entire day as a late fee. For "inconveniencing the owner." The owner tried emailing them asking them to drop the charge. This was not an inconvenience to the owner. It was a way for Turo to make extra money. They do not care about their renters or drivers. I recommend using Sixt - a new company coming over from Europe who will hopefully put Turo out of business or Zipcar.

The owner of the car I rented left my home and an hour later after driving home and taking pictures showing the gas tank was on FULL. Issued an additional charge of $15 after driving to his home in Pinole CA. I will never rent from Turo allowing this ** to happen and not protect their customers. I will be telling my company and colleagues that I recommended to utilize Turo to go back to the company's traditional car rental and renew the contract I delayed in order to get them to primarily utilize Turo.

My rental experience with Yan was simple. Communication was good. The vehicle suited my needs. The logistics were precise. Everything ran smoothly. Yan even gave me helpful suggestions that were very much appreciated. He is a seasoned professional. I would consider renting from Yan again. Thank you!

I just want to say that my experience was super sensational and very organized, thanks to Mr. **, thanks TURO. The owner of the vehicle always keep good communication through the whole and something that I really liked is that I was able to take the vehicle to the car wash for no additional cost!!

I had a negative experience booking a trip and when trying to extend my trip, the app was unresponsive. I was able to work it out with the owner and customer service but the app penalized me even when I had it worked out with humans. I won't be using this service again, and that's a shame because I spend some decent money with you. Customer lost.

I opened an account with Turo on 11/27/2018 and booked a car that same night, to pick up on 11/28/2018 at 5:30 in the evening. They debited my account, then deactivated my account. No notice. The Host called me 2 hours before pick-up and told me that the account had been deactivated. When I called the representative and told him the issue, I was told that the verification dept. deactivated it, and if he could put me on a brief (5 min hold) to finish his notes, he would transfer me to that department so that I wouldn’t have to repeat myself. When I was transferred, the woman asked "So what issue are you having?" So, I absolutely had to repeat myself. She asked, “Didn’t you get an email?” I said that I had not. She advised me to check my spam. This is all happening during my workday. There is not an email in sight, spam or elsewhere, and I'm stranded. So honestly? DON’T EVEN GO THERE!!!

Very upset at Turo for not communicating with me as a customer that got charged $2000 for a 28 day Rental of a unsafe car with many issues. Very bad service on behalf this owner and from Turo not protecting a customer. Dishonest host with extra charges.

Loved this experience. Will certainly not be my last. Cost and convenience were optimal. Thank you for creating this innovative tool. It was simple and painless. I’ve used it about 3 or 4 times now, with 0 complaints. Will continue to use it and even recommend it to several other.

My first rental was pain-free, thanks to the car owners and to the support at the Turo website. There was good communication before I arrived at SeaTac, the communication was good as I awaited my pickup, and continued good through the drop off back at SeaTac for my return flight.

The rental car was easy to find and the car met all of my needs during the duration of my rental period. Owner was responsive and professional! The car was a late model car that did not look like a rental and it really felt like I was borrowing a cool family member's car!

I recommend TURO to anyone. I had the best experience ever. My host was amazing and very nice and I will do business with TURO anytime. Thanks TURO. The App was easy to download and the car was easy to pick up and drop off. Download TURO ASAP. It’s well worth it???

This was my first time using your app and it was amazingly fabulous! The app was easy to use, and was the best car rental experience I have ever had. I will be using this app again in the future and I will also recommend this app to friends and family. I was happy I came across this app and now have the best way to rent cars when needed. Thank You.

Getting the car was easy. That's a plus. Close enough to where I'm at. Another plus. Everything ran well. The only thing I have to say the limit of 100 probably not enough. You just don't realize you can drive that many miles quickly. Other than that everything was great.

I had one individual take 7 hours before turning down the booking. The second attempt resulted in a quick booking, then a cancellation by the owner within an hour. I ended up with a car from Luxury Automotive in Canton, GA. I wish I had contacted this renter first. In the end my rental process with Luxury was fast, smooth, and professional.

My experience was exceptional. John delivered the car to me on time and at my gate. The car was everything I thought it would be and more. I received a courteous call to remind me of the return home and location. My driving experience was second to none.

From reserving the car through pick up and turn in, it was a great experience. The communications before the rental were excellent. The FINE facility for pick up was first class. Transportation by FINE was clean & professional. The car was clean, comfortable and drove well. I just reserved another TURO for December.

I have rented from other car companies before but Turo is easily the most cost efficient and convenient way to go. My expectations have been surpassed time and again. I recommend the Turo app to everyone who asks me about the vehicles I’m driving.

It was a nice car. Renter was efficient and flexible. He was willing to let me return the car early. There was plenty of communication. Also, a phone charger was there for my convenience. The price was right. Very convenient.

Never use this rental company. They have a flawed rental system that does not require renters to confirm availability of vehicles. Renter canceled at the last minute after the agreed upon pickup time. Renter said he hasn't had the vehicle for 6 months, but forgot to remove the car from the site. It should have never been listed on the website or rented to me. Turo takes your money without confirming with the renter that the car is 'actually' available. I was left in a very vulnerable situation and had to spend hundreds of dollars on an Uber to get to and from the pickup site and car rental place.

This review mostly apply for car owners. Especially the ones who owns premium and brand new cars. Please pay attention: there is no value for you to list your brand new car. If you are thinking to extra source of income which definitely is not reliable, go and list a 2-3 years old car. A rude and aggressive guy rent my car. It was my first experience. I had washed my car (2018 - brand new SUV), inside and outside. As a part of process I took some photos for documentation. When The guy returned the car it was just like piece of **. Moreover he passed daily 200km permitted. When I told the guy I will ask for reimbursement, he said, "It's exactly like when I picked it up." "OMG!" I said. He also charged me I am abusing and called me con artist. I was 100% sure I am right cause even if you close your eyes you can at least smell the sense of cleanness.

I made reservation on one car and I was not able to contact the host neither were your reservation person, your reservation person assisted me with another car but it cost more to rent per day and there was a difference in the mileage... The first car had 200 miles, where the second car had 100 miles... I went 11 miles over that... My problem is that I was told by Jeremiah the person who work for you said that I would not have to pay anymore more than what I had paid on the first car. I am not that computer internet savvy and would like to talk to someone instead of texting. Please. Would some help me to get to the bottom.

Turo is very similar to renting from a big rental company but you get a bigger variety of vehicles. Also, the delivery option is great when you need a car at your doorstep. I rent through Turo at least once a year.

The reservation, pick up and drop off were all very convenient and well done. The only reason I gave it 3 stars was for the car insurance: I would have preferred to use my own insurance which covers rentals rather than the insurance I had to buy with the Turo rental—had I been able to do that, there would have been incredible savings.

The pickup and drop off process was a breeze, will definitely be using again! Loved the ease of booking and the instructions was clear and concise. Loved it and will definitely recommend to family and friends! Was also happy with the price and taxes and fees! Very satisfied customer... will be using soon in the future.

I needed a car to rent, visited a traditional car rental site and couldn’t believe the prices. While trying to decide if I was going to pay the astronomical price, a Turo commercial came on. I downloaded the app, typed in my information, was approved to drive the car immediately. Some drivers don’t approve instantaneously, but I was fortunate because not only did I get a great car, my person was awesome! If I ever need a car again, I’m going with Turo and I’m going to choose my person again. Yes, I’ve already told everyone about Turo (who’d listen) and I hope they’ll use Turo too.

If you want to be nagged by petty hosts over minor details, rent from Turo. Otherwise stay with the big names. Hosts need only take close up photos of minor dirt upon return to get charged with a $100+ cleaning fee. Customer service will give you a different answer with every new representative you are transferred to.

If I could give this "BUSINESS" 0 stars, I would in a heartbeat! I signed up for my account on Nov 12, 2018. I dropped my car off in the shop and needed a rental ASAP. I selected my car and completed the checkout only to receive a message that I couldn't book. I call customer service and the only assistance they could provide was to tell me I had to contact the verification specialists via chat or e-mail. I started trying to chat with verification around 9 am (since the rental was time sensitive) and after 4 failed attempts and finally switching to my cell phone, the chat finally worked and didn't give me any more connection errors. Now I find out in the chat that my account has been flagged as "risky" and they want a credit report from TransUnion and about 8 other documents containing EXTREMELY sensitive information.

Very easy to obtain vehicles and easy transactions. The client was very professional and the vehicles are always clean and ready to go. I would highly recommend this process to others because of its functionality. The Turo app is the best thing since the Avis and Budget rental car days.

I have used Turo twice now and it has been such a flawless experience. Super easy and the communication is great. There are no lines to wait in, your car is sitting and waiting for you when you arrive. All around best way to rent a car!

1st time do rent through Turo. Couldn't have been better. Nick the owner of the 18 Cadillac CTS was great. Car was clean, full of fuel, and waiting on our arrival at Seattle/Tacoma International Airport. On return we dropped the car back off at the Airport, left the keys in the floorboard and that was it. Simple and easy.

I had the best experience ever renting a car through you guys. I rented a Porsche for a pretty reasonable price and the car owner was very cool. The car itself was nothing short of amazing and delivered me with an experience I can only dream about for now.

I’ve rented from Turo a couple of times and the experiences were flawless. The owners I’ve worked with were extremely easy to communicate with and were provided great customer service. The cars were in great condition and the Turo service from the LAX lot and an owner’s lot in Gardena was better, faster and simpler than any normal rental car company. There is no doubt in my mind that I will be renting again with Turo and I highly recommend the service. Particularly from Eric in Gardena if you are in the South Bay in Lós Angeles.

It was very nice to use Turo for a rental car for the first time. But had a concern about maintenance of the vehicle, while I was driving down on a highway engine oil level warning popped up and had to buy a qt of the oil to add.

Overall the experience was very user friendly and supportive! It was my first time using Turo, and from set up to rental to return, it was an easy experience! The approval process itself seemed very easy, by entering my information accurately. The hardest part was simply choosing the car I wished to use! I will definitely use Turo in the future for my rental needs, especially when visiting Las Vegas!