Turo Reviews

Turo is a blessing for car rentals. It is the must check out for lots of savings. When you Research car rental in Turo you choose a rental and communicate through Turo for length, where to pick up and terms as well as cost. It was perfect renting from Martin. Easy pickup near where I was staying. When a car issue came up, he instantly resolved it and I continued on my way. I would recommend Turo as an alternative to LV airport renting. Do note mileage limits and any other items that may be noted; this is an individual renting the car and not a big company. Martin worked for my month rental perfectly.

I would give our experience ZERO stars if I could! We have had THREE hosts cancel on us in the last 24 hours. After the second time, my husband called and (after a LONG phone call with Turo’s customer service) finally got another car lined up (which they initially wanted us to pay MORE for even though we said we would not be giving them any more money). While we were on the airplane, that host also cancelled. Now we are sitting at our destination airport with no car while my husband once again is on hold with their customer service line. The lady he is speaking to basically said she can’t do anything and will refund our money. ALL OF OUR HOSTS WERE HIGHLY RATED. Don’t believe the lie that you just have to pick a top host and you’ll be fine. Absolutely terrible experience and we will not be using Turo again.

The car was good. I love MINI COOPERS. The trip was good. SIZE. SPACE. GAS. Response time, great. FELT LIKE A VIP. What else can I say?, money well spent. Would I recommend to a friend? Yes I would and I already have.

I save quite a bit of money by using Turo over the traditional car rental agency. Probably about 35% or so. I had a minor problem with the vehicle but the owner was able to switch out for another car for me, so it was probably better scenario than if I'd rented from an agency, had an issue, and then they would expect me to bring the car back to them to trade it out. This owner actually came to me on-site with a new car.

I have tried to get money back after complaining about a host's service and car quality and Turo is refusing to address my concerns. I want to write a review for my host but am unable to because the trip was "canceled" even though I spent an entire day with the car. Noah from escalations is being unresponsive after voicing my complaints and is literally ignoring my emails and calls. I have never heard of such bad customer service. I don't feel heard by Turo representatives and they are not making my situation easier by mistreating me like this.

Great experience all the way around! I will never rent from a national car rental agency again after using Turo! Our host was fantastic, the car was perfect and even smelled good! Curbside pick up at the airport and our host even had cold water bottles for us when we arrived! Great experience with Turo!

Turo worked out great for taking one day and driving around to sightsee. Much less hassle than rental car companies. It was a good value and a great experience. We managed to travel 281 miles and make 4 stops for taking in all the beautiful places around Phoenix. Will definitely use Turo again. Thank you!

The car was good, the host was great. The car did have a trans or rear issue in low gear... it would just buck or jump randomly. I personally wish Turo would rent parking lots or something airports for easy pickup and drop off for everyone.

Just wanted to share with everybody our great experience with our car rental with Turo. My wife and I rented a vehicle for our week long visit to Guadalajara and it was a great experience. The car was clean. It worked great and the people were super nice. Picking us up late at night and dropping us off really early. Am will definitely rent with them again????

Turo experience was awesome! Easy to gain access. Easy to navigate. And Contact with the Car owner was super easy as well. Will rent again! BTW, the Owner was super flexible too! Ended up getting off of work late for pick up.... He made arrangements... and the same on return!

My trip was good all besides the milage amount per day and the price of cars. My trip was smooth the car was clean and my host Jerome was excellent, Turo could make a few minor accommodations but I would use turo again.

We rented a Jeep on our business trip to Arizona and it was our first time using Turo. The experience was great, would definitely recommend to other people! The pickup coordination was super easy and convenient. The drop off location was extremely easy as our owner send specific directions and since we dropped off and picked up at the airport it was super convenient.

This was my first time to use Turo. Setting up the account was easy and the messaging with car was easy and fast. Instructions were clear. The vehicle variety was large enough for me and I got the kind of car I have wanted to drive in a long time. I will use it again.

Easy to find and select cars. Payment easy and support call went well. My host Argisht was great and so was his red Colorado. I really like the filter feature where you can select the car you want and also the price range. Argisht’s truck worked well and was fun to drive.

I think my experience was great!!! Prices were super reasonable and the host was great. I had a great and comfortable weekend knowing the car was reliable and clean, and well maintained. I would for sure rent from Auzzy again.

I enjoyed simplicity and transparency of the whole rental process. Very easy and user friendly website, followed by trouble free and very pleasant rental. The car was exactly as advertised, additional items available for rental were well priced and very helpful. I will gladly use TURO again.

First time Turo user. Was skeptical at first, but had a great experience. Only issue I had was that the I feel like I was sort of misled into thinking I had to purchase some type of insurance. Would have ended up being about $150 cheaper if I had opted out of that, but I guess that's how they make their money. My host exceptional in terms of communication, punctuality, and veracity.

Where do I begin? The owner of the car offered free airport pickup in Maui but it cost me $13 to get it out of parking and the owner just blew me off about a refund for this. The car hesitated the entire week and had clunking noises the entire week especially backing up. The radio was out but the owner provided a Bluetooth device to play from our phone. An engine warning light came on as we approached the airport as we were returning the car. I think I'll rent from a real company next time in Hawaii. This is our second bad experience, at least we did not have to get towed like our Turo car in Kauai. The bright side is that we were able to get where we wanted and we saved $10 for the week when compared to Priceline...not worth the risk by any way shape or form. Turo needs better quality control.

I booked a rental vehicle through Turo from Denver airport. Everything regarding the pick up, customer service, Turo reps/supervisor communication was subpar. I wanted to cancel because I couldn’t locate the car and I was gonna be late for my appointment but that wasn’t going to happen without a charge fee. Two hours to locate the vehicle, I couldn’t add a driver nor I was able to modify the trip drop off time on my own. Now it says the support email was changed and I can’t even send them an email. Long story short, just go with a reputable car reputable company.

Great vehicle for what I needed. I would definitely do this again. Vehicle gave me no problems. I had the vehicle for weeks. I have been ubering for 3 months and for 45.00 less per week I saved money and had the luxury of having a temporary vehicle to get me around for all the little daily or weekly errands that need to be ran.

Sami is a genuinely nice guy! I will use his vehicle again when in town! Car ran well and was exactly as described. He was great to communicate with, quick in response as I extended car use twice while I had it!

Great car at a great price. Renter was great. Finding a super nice car with 4 wheel drive and ski rack at this price is impossible on the old style rentals. Getting the car and returning it was as easy as with a rental company.

My family has been thinking about getting a Tesla. This was a perfect way to test it out. Super fun to drive and crazy quite. Would definitely recommend. If you're still on the fence about getting a Tesla try out this rental. You won’t be disappointed at all. It was funny after I returned it and was driving home I wanted to make a pass and it took so long to get around the vehicle in front of us. In the Tesla when you want to pass it happens right away.

I made a mistake when booking my rental. I had my arrival time and departure time switched. When I arrived to specified lot, the owner was able to rent me another vehicle from his fleet without a drop of a hat. So kind and generous. Will definitely recommend and use Turo for all my car needs. It’s been a great app. This isn’t our first time and every time we use it we Are happy with the service.

I decided to use Turo for our family ski trip to Yosemite as I needed a car with options for driving in the snow. The experience was great - we loved the car, and the host was amazing. I was especially impressed with Turo Go. I did not expect the experience could be so frictionless!

Have never any problems renting from Turo. Cars are as advertised and the ones I have rented were clean and in excellent shape. Also they were returned to owner in same condition. Definitely save money using Turo compared to other car rental companies.

Great experience with an excellent host. Was well planned with easy pick up and delivery. Would recommend this to anyone looking for an amazing experience in any state. Turo does an excellent job picking their host and more! Very content.

The host canceled last minute the car we booked for Saturday and then we booked another car for Sunday and that host also cancelled saying that the battery is dead. Terrible customer service, first of all so hard to reach and second they did nothing about it. Not able to write reviews for the hosts as well. Our weekend plans ruined, had to pay Uber over $100.

The app is great, I used it twice to rent a car "Tesla" and the process was wonderful. Until, for some unknown reason when I came to finalize the checkout process, the photos was unsuccessful in uploading. I tried several times and a message kept showing trouble with the application itself. Then I restarted the app and had to login and the unexpected happened, I had no activity, booked and history or any record of my trips. I tried the web site, same thing. Please help!!

Pick-up and return of the car was very convenient. The car was exactly as advertised, exceptionally clean and suited our needs perfectly. We will definitely use Turo again! I would recommend supplying vehicles intended to be used in snow, a snow brush and ice scraper.

The first experience was wonderful, easy and just what I needed for a family vacation. I like the vehicle selections and how customers can rate their host and experience before renting. I will be using the Turo app again and will recommend to everyone.

BMW X7 was almost new and felt it. Great car. If I were to rent a car like this again I would spend more time asking questions about all the features. For example, it took me 15 min to figure out how to open the glovebox!

Ali was great. He was on time and very convenient. This was so much easier and quicker than the rental chain options for Orlando airport. Worked just like my mom is picking me up at the airport. I will certainly use Turo again in the future.

My first time using Turo was great! All needed information was provided to me prior to my visit with exact and clear instructions on the airport shuttle and Turo location. Upon arriving to the Turo location, the staff were very prompt and courteous and answered all my questions. I will definitely be using Turo again.

My Rental and Owner of rental experience was great! How Turo company’s customer service is trash! I had redo my approve to drive verification 3 times before it was successful for over 3 months of waiting! Customer service needs to improve.

Great Service at a reasonable price. I was great yes very nicely by the representative that owned the car. The app is very user friendly and simple to plan a trip in the near future for your very own vacations. Great rates as well.

Good car, first class service pickup and drop off at airport, no annoying car rental company so smooth and cost less. Prefer this over car rental companies far and away. The car wasn't brand new but that's not what I need. It was all about the smooth transition for me.

Great experience! No problems and hassle free! My time is precious and using Turo has increased my available time considerably. I also like the fact cash is going to support an individual versus a big rental company. There is no better way to rent a car.

This was a great, easy experience and I felt I saved quite a bit of money. I liked the lessened stress of renting a less-than-perfect car. The host was trustworthy and reliable and Turo customer service was quick and helpful. I will definitely use Turo in the future.

Car was very fuel efficient and exactly what we needed for this trip. If I ever decide to visit Denver again, I will be sure to book this vehicle again. I would give this vehicle 6 stars if I could. Highly recommend!

TURO is WRETCHED. They STOLE car that we rented and I would rate them LESS than 1 STAR but this site will not let me. Full Story: We rented a car through TURO in December, 2019. When we landed at the airport, we contacted the car owner on the phone and let her know that we were at the airport. We followed her directions. Got in the car and drove away. Fast forward several days. My husband and I came out a shopping mall in Scottsdale and the Mustang is GONE. It had cell phone, wallet, work computer and other item in the trunk.

It was a very good experience. The service was great. The personnel I spoke to was very nice and explained all I needed to know about the car and he arrived on time to hand me the car. The car was clean and in good condition.

My account was flagged for review for some reason which was a joke. I sent them a picture of myself, a picture of myself holding my id, a copy of my credit card, and a copy of current insurance. Even after all of this information they did not immediately unlock my account and allow me to rent vehicles. I have a near perfect credit score, no accidents, work for a large aerospace company, and jumped through all of their hoops. It was a complete waste of my time and I cannot urge you enough to not use their service. Their customer service agent was rude, did not offer any type of real assistance, refused to escalate my case to a manager, and in general it was a bad enough experience to make me write this review. Stay away from this company. Just to clarify this even more, I travel 80% of the time for work so I rent cars 2-3 times per week from major rental agencies. I have never had an experience like this.

Car was not safe. Car l rented was not clean. Motor was loud and front headlight was out. The blame here is not Turo but, the person who rented us the car. To make sure this experience doesn't happen again, Turo should give renter more options if they do not like the vehicle when they first see it.

First time using TURO. Galo was a great host, Mercedes was perfect. TURO app worked excellent from the time we started our trip to dropping the car off at preflight parking. Told employees where I work and they started to use TURO also. FYI we have a car rental booth where I work, TURO was a much better deal!

My experience with TURO was excellent. The process was easy to follow with the step by step instructions and the host was very helpful as well. Being a first timer I had to figure out how things worked. Lucas explained everything perfectly. Not owning a vehicle myself I was unable to take care of a lot of things that require a car. Things such as laundry (blankets and larger items), grocery shopping (heavy items like kitty litter), visiting friends & family. My niece gave birth to great my nephew the day of return. It was awesome to be able to extend the trip so that I could go to welcome him into the world. I was even able to pick up a friend who had the flu and take him home with me to take care of him. Not to mention the process and price was easier and less expensive that the average rental companies. In short TURO was a blessing. I would most definitely recommend you to anyone.

We had a very easy, no hassle experience. Everything was just as advertised. The owner had great communication. The vehicle was as expected. All in all, it was such a better experience than going through a car rental service. Very impressed. Will use again.

I rented a 2014 Sonic. Not fancy, not new. But absolutely fit my needs. For about half the price of a name brand, brand new car. I will be using this service again and have already told all my friends about it.

It was convenient, although it was snowing a lot the whole entire time enjoyed it and the vehicle was perfect for driving to the mountains for a snowboarding trip. I would rent with Ahmad again. 5 stars. Look forward to coming back and booking again.

Just picked up the vehicle. No waiting. Same for the return. Nothing was seedy about the area. No sugar coating of the additional cost for supplemental insurance. Though I'm not custom to limited milage, I was given plenty to work with.

Awesome experience, the entire process is smooth and easy and the vehicle was simply amazing. The host was quick to respond and the Turo staff at the parking lot was easy to work with and had the car clean and ready to go when we landed! Second time using Turo and will never rent from anyone else again!

As a first time customer I gotta admit I really had a great experience compared to a rental agency. My host was great and answered all my questions. It’s a simple process but I think communication is key. I would highly recommend anybody to try Turo out because the service is great.

We rented a car through Turo and were scammed out of $150 for a “smoking fee” because the car owner planted ** in the car. Turo has made no effort to help us and is allowing us to be scammed. At no point did we bring ** in this car or smoke in it. Clearly shows Turo does not care about their customers and has no problem allowing scammers to rent to unassuming customers. Never will we rent from this careless site again.

I loved my vehicle. It was very convenient for the pick up. Also the drop off was very easy as well. Amy the owner was great! She was very helpful and informative of the whole process. I look forward to renting again.

Turo has proven to be an absolutely disruptive addition to the rental car market. Having long been unimpressed with the non-existent customer service provided by the ‘major’ car rental agencies, my experience with Turo couldn’t be any more different. From the streamlined, easily-accessible app, to the friendliness & courtesy of the Turo participants, I could not be more impressed. Rental was smooth, convenient, affordable & the vehicle displayed was precisely the vehicle received - imagine if that were the case with the ‘majors’ out there. In short, if you’re on the fence in regards to Turo, make the leap! Amazing trip, phenomenal service.

I have never used this service before let alone heard of them and in the past month I have had 4 fraudulent transactions put through on my credit card totaling over $4000.00! I have had to cancel two credit cards now! I'm beyond furious at a company I've never even dealt with yet is stealing from me.

The first time I rented this vehicle, the rearview mirror was literally broken. I spent the whole trip, adjusting the rearview. This time around, the rearview was fixed, but now the transmission seems to be slipping. I wasn’t expecting to feel nervous and to feel as if the car may break down on me. I informed the owner of this and there was no response. The owner of this vehicle only allows 100 miles per day. After searching more, I found other vehicles that allowed at least 200 miles. As the subject title reads... it was a “cheap” experience. Unsatisfied and I am looking to Turo, to fix this situation.

This was such a simple process with the Turo app. I would recommend this over other rental car companies. The individual I rented it from responded quickly, we agreed on a place to meet and everything was quick and simple. I would highly recommend using Turo. It was nice to have a really nice vehicle compared to just whatever they had left on their lot when you show up.

WORST POSSIBLE SERVICE EVER! I rented a car on Turo for a ski trip. I had some minor scratches on the car (hey, when you drive on the highway, it could definitely happen). I talk to the car owner, and he told me Turo will handle everything and I don’t need to pay for it. And here is what happened. Turo partners with third-party insurance companies to inflate claims. After all, if you partner with Turo, WHAT INCENTIVE THEY HAVE TO GIVE A FAIR ESTIMATE? And surely, Turo will refuse to allow you to use a third party to verify if the bill is reasonable.

2018 Acura TLX A-Spec. I honestly didn’t know how the trip was going to go considering it was my first time, but everything went very smoothly and the host responded rather quickly and there was open communication. I chose this car because it was a car that I was actually looking at purchasing. Upon renting the car, it was clean, and it drove very nice. I had to make an extra trip and had to extend the trip, and the host was very understanding and open. I will definitely rent from this host again!

As a new host to Turo, however an experienced investor, the Turo platform is very supportive of guests who are destructive of the vehicles. I am slightly appalled by the this and the process and haggle Turo takes its host (owners) through. After recently experiencing damage to our vehicle, Turo asks for US to provide credit card information, I presuming in case it is a false claim. As a property owner, and after using other hosting platforms, I never felt scrutinized about something that I OWN. In addition, after the mechanic assessed the damage, Turo suggested that we continue to allow the renter to use/destruct the vehicle! Why is this an acceptable practice?...Sure several check engine lights are now on, the vehicle now needs repair, and has several paint scratches that weren't there before but yes allow them to continue use of the vehicle and hopefully it will come back in one piece.

Corvette rental. Hue was very good. On time and kept in touch. His car was beautiful. The car was very enjoyable, we were sad when our time was up. We will definitely do it again. Hue also took the time to show us the way everything worked. The car was a blast to drive.

It’s easy to rent really nice vehicles at an affordable price! There are a lot of options with delivery and pickup of vehicles all depending on the options with the host. This was my second time using Turo and I’ll never rent vehicles from anywhere else while traveling.

Turo is seemingly a great service. Once you peel back the layers of the onion though, you find a company that has not put its investments into customer service, renter protection, or a quality product. Story: We arrived at our destination airport after a long flight, bright eyed and ready to begin our adventure from the airport. We had four adults, two young kids. My partner opens the Turo app to contact the Turo rental car owner and there is no reservation showing. None...

For the first few trips, things were going smoothly and we were making money. However, the 4th person that rented our truck STOLE it from us. When the police found it a couple weeks later, they were arrested for drugs and auto theft. They had done a ton of damage to the truck but Turo denied almost all of the damages accept one small item and they only paid for a portion of that because there was already ‘prior damage’ to the taillight. They sent me a closeup of my taillight before it was stolen to show a small scratch on it and used that to say it was already damaged and to only cover a few bucks of it. I have been fighting this for weeks. They aren’t going to approve the damages. This is infuriating!!! Why bother purchasing insurance!?!? If you care about your vehicle - DO NOT rent it out on Turo. I’ve heard a similar nightmare story about the insurance not coming through on a totaled Ferrari. This is not a reputable company!! BEWARE!!!!

Cheaper than going through traditional rental companies and available in all of the states I’ve traveled to. Much nicer experience and easier pickup and drop off to my convenience. Ability to extend the rental without hassle. Would definitely recommend to family and friends.

I had such a great time renting through Turo, it was super easy to figure out and the prices are very fair. I am a huge car guy and I spent the same on a beautiful Audi S4 with a manual transmission that I would have on a Toyota Corolla from Avis or Alamo! My host Jeffre was fantastic as well, very punctual and friendly! I can not wait to use this service again and I will highly recommend it any and everybody looking to rent a car!

We arranged to rent a car for a weekend. The owner was very accommodating to our schedule even though we were arriving late and leaving early. We were very pleased with our rental experience and will certainly recommend Turo to our friends and family.

Rented a car for one day in Pensacola, FL and it drove badly and off balance. Turns out it had a bad tire - had a screw in it. Turo is charging me $150. Of course I will dispute it. I do like the concept and maybe got a bad car/owner. Be wary of being charged for any "damage" whether you caused it or not. Car also had more wear and tear than I'd ever seen using different rental car companies.

I've used Turo many times and haven't had a bad experience yet. Despite one of the hosts backing out on me this past trip, the customer service was great and they helped me find another car/host immediately. I will definitely continue to use Turo. Thank you!

The host was great during the experience. The vehicle was great. But on the last day someone attempted to break into the vehicle and broke a window. Now I'm left with the bill and it's turning into a $900 rental experience... And the host doesn't know what to do so I'm setting everything up for them remotely as they're hitting me with information like 'I cant do this, I cant take off work' and 'There might be extra fees' (ambiguous extra costs or ways to try and get more money from me). I was able to find a glass replacement shop that goes to the owner and has all fees included. In conclusion, it was great until it wasn't. I will not rent Turo again because the risk outweighs the reward.

Updated on 02/05/2020: After requesting the claims department review what was being called damage (a simple paint transfer) I have received an update that there is more found by the repair shop that needs to be fixed. I attempted to reach out to the repair facility, of course this information can not be released to me, it's not my car (it is my money). I'm unable to protect myself or validate what they are claiming. I'm just being billed for whatever they decide. We never hit anything! We can't even say those scrapes under the car happened when we had it, the rural area we were visiting didn't have parking stops, most parking was parallel. That is why I was understanding of the hub cap. Although I didn't feel a new hub cap was warranted and then a clear coat applied? I just warn any renter to take many, many, many pictures if you decide to use this company. My suggestion is Do Not Rent from them!

Do not rent your car through Turo. Or you will be responsible for every damage that renters do to it. Just facts:

Easy to follow instructions, love it! Simple App, nice communication with the Host and renting guidance. Still have pended my deposit fee but I'm sure it will be returned soon. Definitely would recommend! Thank you for such experience. Hope to book other trip with you soon.

As a host I am very dissatisfied with the service. I did everything requested to have them bill for a vehicle returning a day late. The customer had been notified and agreed to pay the late fees. They refused to pay me citing a rule not posted on the website under host obligations. They also refused to acknowledge the client had already agreed and was willing to pay for it.

Overall great experience. Jeep met our needs perfectly and Ben was super helpful every step of the way. I would totally recommend to friends and family. I really enjoyed the ease in picking up and dropping off the Jeep. Thumbs up???!

Had an amazing experience all the way around. Would definitely recommend Turo to others and will use Turo all the time. Had the opportunity to ride around California in style and comfort. Great communication, clean vehicle, And flexibility: was able to change delivery and pickup times last minute.

This service is extraordinary. This platform have many different owner but my experience was with a shop/car lot with a professional being helping you check in and check out. Process is hassle free. Heorhi was the company I went to to pick the car up. Car was filled up and I really only had to fill up before drop off. I am in love. Traditional rental car companies are a no more for me.

For some reason I put everything in required, I was approved. I then book and now I'm not approved, and then I sent 5 photos of myself, and then I'm told that they don't know when we can look over the 5 photos and approved you again, but we can talk to you on chat and not help you. Very odd and backwards.

Easy to use the app and get the car. Polite and helpful host that I never met. Flaw was the car's condition. It made a clunking sound when first taking off from a stand still. The tires were worn. Slight smell of old smoke. I just don't think any of that is acceptable for a rental car. Leads me to believe there isn't a systematic way for Turo to check the condition and maintenance of the cars and thus I really can't recommend using it and I'll go back to normal rental services. The insurance portion of this service is a little concerning. I realize now that my credit card's coverage from a normal rental service would actually be a better deal for a better car. Just isn't a value here unless I go for limited coverage. Also, what happens if I get a flat or get in an accident? It isn't clear to me how to use the insurance. It's a cool concept but seems like a slapdash operation that's completely unregulated.

The car owners were very responsive to messages, both the ones that were unavailable for my dates/times and the one that we ended up renting the car from. The website is easy to use and filter between the price and type of car. Turo is not my go-to list when renting a car.

I like the idea of this app and I think it's a great workaround to renting a car instead of having to go through something like Hertz. My only complaint is that for my first experience, although the host was very accommodating, I had received the car at half a tank full of gas. It wasn't a major deal breaker, but it sucked knowing I had to return the car at a full tank of gas even though I received it at half.

My experience on Turo is amazing. Everything is simple, straightforward, which makes using Turo easy. One thing I recommend you to improve in your service is flexible time change. Since the charge is calculated based on 24hours, sometimes it is difficult for both user and lender to add more time.

The car was great, although there was considerable cosmetic damage not outlined in the Turo description by the owner. However, the worst part was the exchange - I would rank this 0 out of 5 stars. The owner was late to meet me, which forced me to wait at the airport for two hours. Dropping-off was a hassle too... I will not chose an airport pick-up ever again so long as Turo does not have a designated area for this. I called Turo support and got no help. The car owner was awful, and was the result of great stress for renting a car. I would take careful consideration before renting through Turo again.

Turo is a great service that allows you to browse and choose the vehicle that fits your needs for the trip. Then you are able to work directly with the owner so the trip is tailored to you! I think this app is brilliant and should work for most people.

Excellent service, will use again and my host was awesome. I will be using again, as both a host and user. The GUI was easy to understand and use. One thing I would like is the ability to ask questions to people before renting their vehicles.

I picked up the Infiniti QX80. The vehicle hard a huge cracked window, engine light was on, all tires where low had to refill, no front window fluid blades were bad and the car was a total disaster inside and out. Not a good experience at all.

We were very pleased with the arrangements made by our host to receive and return the vehicle. He was very quick in response to all our questions which made for a very stress free process. It was our very best experience in using a TURO vehicle.

Before I start, I just want to clarify that I have impeccable credit! So I was accepted to use Turo in the USA but not Canada!? I live in Canada, so obviously that's where I plan on renting most of the vehicles! So I contacted support and they asked me to send them a bunch of documents to fix this problem... so I did! Right away.... 8 hours later they tell me that they can't accept my documents because they are scanned... they need photos.... so I re sent them everything as a photo. To make a long story short.... it's 6 days now and nothing is resolved, and every-time I ask if there is any update, I get request for my document all over again!! As if it's just a Robot I'm talking to... I checked their reviews, and there are too many 1* on their support in so many other subjects!!! To be honest I would be surprised if a lot of their reviews are fake!! Don't waste your time!

Best experience ever. Very convenient and easy pick up and drop off. At first I was hesitant to use Turo as I had never heard of it before but it turned out to be a great experience. I would definitely be using Turo in the future for any rental car services needed. I have recommended it to my friends and family.

Using Turo was very efficient, easy, and affordable. We only needed a car for one day and I was able to book everything on my phone the day before. The pick up and drop off process was straightforward and didn't take more than 15 minutes.

We had heard good things about Turo. Unfortunately our experience was terrible. After returning the car, the owner claimed we had mildly scratched the car in four places. We disagreed. Turo only sided with the owner and we were charged with thousands of dollars for repair - basically to get the car detailed for the owner. Apparently the fine print reads that the owner has 24 hours within the drop off time to report any scratches. Because the drop-off point was a public street, the owner (or any other bystander) could have scratched the car after the drop off... and with no question we would be stuck with the charges. As far as we know, this is what happened. Turo was not helpful at all, and would not discuss the issue with us. Instead, they tried to charge our credit card right away before the case was settled. We will NEVER be using Turo again. This was the most expensive car rental experience of our lives.

I attempted to use Turo for my daughters on vaca. Omg... I felt nothing less than being scammed or a potential for identity theft, they requested several photos of many personal things. I escaped this after submitting a few already. I hope I'm not being compromised... BEWARE... license photo, license next to your head photo, photo of credit card, photo of credit card next to your face, must show last 4 digits of card with exp date as well as photo of cvc? Yeah?

Cancellation 2 hours before arrival.. As I was boarding the plane for Ft. Lauderdale on Dec 26th I received a text that my reservation with Joanta had been cancelled. I received another text from Turo saying that you would help find another car. The next day I was able to find a car but the owner never responded. On the 3rd day I was able to locate a car. It was very stressful, frustrating and expensive being in Ft. Lauderdale for 3 days without a car. I will not use turo again.

The rental was great, dealing with the renter was a pleasure. The only problem was a trying to use the Turo app to extend my rental when that seems like a waste when you are on the road being put hold.

Absolutely brilliant service! Would 100% recommend to anyone looking to hire a car. Will be using again very soon, looking forward to the new cars they are getting in 2020. Thanks to everyone at Turo!

Great experience. I enjoyed the car, the punctuality, the convenience of whole thing. I rented a BMW convertible and was pleased with my choice. The car was good, economic and comfortable. The pick up and drop off were easy. I would definitely recommend Turo to my friends.

Stephen was Great! Communication, car, experience all A++++. I would, without a doubt, be more than happy to recommend Stephen to Colleagues, Friends, Family, strangers, etc. To his Turo rental site. Great job Stephen, I definitely will be back for more rentals. Thank You, John

Great time and great service. Easy check in. Easy check.out. It was such a nice time and easy way to rent a fun car. The guy at the rental spot was also very friendly and informative. I have told many of my friends about Turo and look forward to using it very soon. Can I receive a coupon? That would be awesome!

I was curious to use this app. I can say with no hesitation the app is amazing. I picked up my rental no issues. Travis stayed in contact with me, the communication and ease involved with this app is better than any rental company out there hands down. Thank you Turo for giving the reins back to the consumer. If you haven't tried this app, it is a must. You won't regret it!!

We had a very good experience. Our qx 60 was very clean and performed well. Daniel was prompt courteous and responsive. Good job!! I am looking forward to using Turo again for my next vehicle rental. I experienced substantial savings vs national companies.

The whole experience was seamlessly easy. From finding the right car for us, to extending 2 extra days, to dropping it back off when finished. Byron (the owner) was super easy to work with, quick response, and very friendly. Loved this experience and definitely will be using Turo again.

They have high untraditional hidden fees for a car rental business. I gave them my estimated time of pick up and drop off as I always do with car rental companies. They texted me last minute while in NYC with the rental and told me I to get the car back or "there may be late fees" then told me the next day owe $44.52 extra for an old minivan with a 150K miles on it. Had the Van from 9:30 a.m. to 7:40 p.m. Local car rental agency would have given me 24 hours for far less. I only had the Van from 9:30 a.m. to 7:40 p.m. period my local and fries would give me 24 hours for a brand new Durango for less money. After complaining to the BBB they admitted to the mistake and lowered it to $20. I asked if they could waive that as a first-time customer and they sent me to collections after the BBB complaint was closed. They now want $74.55 or they will hurt my credit.

Was a very easy process, great price and everything was as offered. Spencer was a great host which made it a very nice experience. We had some reservations about it being a personal vehicle. We will look at Turo first when we need to rent a car for our next trip.

Turo left us stranded and will not reimburse for incurred expenses. Beware of this company. Hundreds of dollars expended without reimbursement and left in a parking lot miles from the airport to figure it out on our own. Nobody by the name even lived at the address provided! Lost all camping expenses for five days, transportation to the location (they said they would give us $50). Wasted a full day of vacation and two days since our return trying to get reimbursed. Avoid this company like the plague!

This was much easier than standing in line for a rental car. I saved money and contributed to the financial well-being of the community I visited. What a wonderful idea this is. I would use this service again in a heartbeat!

It was so simple to get to the car and return it, without even having to have complicated forms or a hold on my credit card or anything like this. Changing the times with just few days notice was also uncomplicated and easily accommodated! Host was very helpful without being overbearing. Can't wait to use again.

I had a great experience renting from Turo. The owner of the car I rented was very accommodating and even dropped off the car to me. The car was very clean and ran very well. Returning was easy and painless. I would definitely rent from Himilcon when in Palm Springs again and will definitely use Turo again.

First time for me using Turo but what a great experience, only thing I wish they would have offered to me was unlimited mileage, but other than that not too bad of an experience. Will use again in the future.

I used TURO as platform for rent my vehicles out. In begin of October one of my vehicles was totaled loss due a bad driver. TURO called the bank and asked what was the debt amount for this vehicle (bank record the phone called). After that, Turo sent me a power attorney to the wrong address ( I have the emails between me and the agent) and it took another extra week to sent the power attorney to my home.

As hosts, Turo takes complete advantage of the car owners. They will never side with the car owner. Requesting reimbursement is a miserable process. If the customer disputes reimbursement, you are screwed. They allow them to get away with unpaid tolls by making the process unbearable to complete. If you request reimbursement for cleaning, Turo will pretend to not see any dirt in the pictures and rule it as "light dirt" that can easily be cleaned. The car can be covered in mud and bugs and they pretend that it's not dirty. Sadly this is not an exaggeration.

It's even easier to reserve. We checked in and out through the app, and it unlocked and locked automatically. Very cool, easy instructions to follow.

It was my first time using Turo and I really enjoyed it was easy, cheaper than the other options and a comfortable car. My host communicated well, and the app is really simple to move around and understand where to find each item of interest.

Found an AWD SUV for our family of 6 for a ski trip in the Denver, CO area. Easy to use and everything worked out perfectly. The rental car options would not guarantee an AWD and with Turo we were able to select the exact vehicle.

As a first time user and AFTER I went thru the entire booking search & information input online, I was declined. It was very time consuming to find a customer service phone number and once I spoke with someone they stated I had to go thru a "Verification Process", that it was often part of a first time user occurrence. They stated that I was not able to speak to someone by phone (Flag), that it could only be handled via online chat (Flag). Accessing the chat link was not straight forward and the format was severely time consuming and not user friendly as I was disconnected twice after already providing my information and narratives for at least 15 min per chat Rep. They requested photos of my driver's license and credit card which I had already provided online.

I am happy to get car from Turo & I would recommend to my friend too. I will rent it again on my next vacation too. Experience was really good and wide variety of cars to choose from. Mileage for the rented car was good too.

This is my 5th or 6th time using the App. I planned a 11 day trip to California to spend with my kids. I booked a 2017 Range Rover sport for the trip. 5 days into my trip, it broke down. I had another car booked and on the premises within 15 minutes. Talk about service. Piece of cake. I had the best time!!

Turo connected me with David whose convertible was perfect for sunny Florida. We walked out of airport and David was there on time. Car ran nice and was just like the pictures. When trip was over David was there to meet us.. Great experience..

As a first time user I was skeptical about the process. From pick up to drop off, everything went smoothly. My host was very friendly and accommodating when our flight was delayed 3 hours. I did have to get a ride from the airport to the pick up and then Uber back to the airport after dropping the van off. That was the only inconvenience. The vehicle was not brand new nor was it in perfect condition but that is not what we were looking for. I was looking for value, dependability and something clean and that is what we got. I would use Turo again. Saved me over $500 on a rental from a chain.

First time user of Turo. I had a great first experience. The fees are a little much. I don't think they should be added to the daily rate; just a one time charge. However, I would still recommend this platform to someone.

This was my first time using Turo. I needed something large enough to fit at least 6 passengers. As I searched the available vehicles in my area, I found what I thought was a decent vehicle based on the pictures and description that was provided in the app. When I went to pick up the SUV, it was extremely damaged, all the vehicle warning lights were on (i.e. service light, transmission light, DLB light, etc.) which was quite alarming.

Easy pick up. Reliable car. Clean car. Owner was available, engaged and has great communication. Easy drop off. I would rent from Turo again. It may be based on who you rent from but our first experience was great. We chose based on the rating.

Horrible service. Booked a car seat with the car and the driver who dropped off the car didn't come with the car seat saying we don't provide a car seat. Told us to call Turo to get a refund. Spent 3 hours with Turo on the phone, tried to switch cars with a car seat and they didn't have any with a car seat. Turo has a billing department separate than the customer service which you cannot contact. There is no phone number for a billing department. The customer service emailed them but nobody responds and refunds my card. Terrible scammers. Had to drive illegally with my 2 year old sitting in a passenger seat without a car seat to the nearest store to buy a car seat. If I can I Will give no stars. PLEASE DO NOT BOOK ANY CARS WITH THEM. THEY ARE HORRIBLE.

Hello Turo, Manoosh dropped off his vehicle right at the hotel, and his unlocking instructions were very clear and helpful. The car was perfectly clean and had a full tank. It was really cool driving my first plug-in hybrid and I wish that the Turo site had more of those. I do wish that the explanation of the reimbursement form for tolls and parking tickets was clearer (I had to look deep within the app), but Manoosh was extraordinarily helpful with that. I'll be back on Turo soon! Matt

I rented a 2007 Toyota Yaris from Fahad in Tempe, Az. It was ok in Tempe. But once I got to Flagstaff I realized the defroster was not working. The whole vent switch was not working, and driving in the car was like driving in a cloud (It was Dec 2019 - they had gotten a lot of snow. I had a 9 year old in the car. The roads were icy… The car was simply unsafe to drive as it was). I texted Fahad about this, to which he said that he had had problems like this with another vehicle, and that it was easily repaired, and he sent a link to a YouTube video explaining how to remove the inside paneling of the car to fix said problem. I removed the paneling - I could see where the panel clips were removed, and where a wire was used to try and "fix" the electronics. I called him and said "Yeah, it looks like someone’s already been in here", and he said "oh yeah, that was me" - so by another car having this issue he meant THIS car having this issue!

Drew was a fantastic host and worked with my schedule. He was prompt both times that we met. His vehicle was well maintained and we were very comfortable using it. The rental terms was generous. I would rent from him again.

Very easy to rent the host Jackie was amazing and Turo was definitely easy to communicate with. The only thing they got wrong was my gate to be dropped off at by the Lyft driver. Other than that it was an amazing experience for my first time.

I loved using Turo to rent a car for my short work trip. The response time was quick, and helpful. The price for the amount of time, was AMAZING- a price that truly cannot be beat. This whole experience was so easy to use, and hassle free. I will certainly be using Turo more often.

I love this service. I am so happy that Turo exist. My experience with the car owner was amazing. He was punctual and professional. Super easy process from start to finish. The car was affordable. Booking through Turo came out to be way cheaper than it would have been through a traditional car rental.

Attended a bowl game in Phoenix at last minute and cheapest car I found at a normal agency was $223/day. 2012 Camry that ran great was $56/day. We had no issues and pick up/drop off was easy. The owner had great instructions. 1st time using Turo and I will do it again!

DO NOT RENT FROM THESE UNSCRUPULOUS PEOPLE. If I could give a rating of zero, I would. THEY ARE LIARS AND THIEVES. I rented a car for a week IN FT. LAUDERDALE, FLORIDA from YEVGEN **! I returned it the following day due to a squeaking noise, and rented from someone else. This unscrupulous human being reported that I damaged the underside of the car. I know he used the underneath damage because there was no way I could see that from just the normal walking around the vehicle and doing a visual inspection: we both saw no damage on the body. He pretended to be helpful by using my phone to take pictures, however he skipped over the picture taking portion and went directly to the reviews and gave himself a 5 star review for the transaction. What a piece of trash! I know he took advantage of the fact that I am young and inexperienced.

In the beginning I had a great experience and was glad I finally decided to try TURO for the first time. Then when I returned the car and left a great review for the host, I received and email about damage to the car. I was completely shocked and know for a fact I didn't damage the passenger side door because that was the first thing I noticed when CHUN picked me up at the airport and the fact that he wants to put that damage on me is absolutely insane and I'm really upset because I actually gave him a good review but now my first experience was completely ruined by his accusations. I will never use Turo again because of this experience and will not be paying for something I didnt do.

Easy to get into the car I rented. Owner was nice and communicative. Good to support small owners versus a big rental company! I got a car with great gas mileage, something hard to find from a big rental company.

Complicated pick up and delivery conditions, parking charges, milage charges, car in poor condition. Not worth it. I will not use it again. I ended up having to contest their milage charge with credit card company. The car had tires not safe for winter driving.

I was not yet familiar with the app and didn't see that my agreement included a $50 delivery charge. And then my host wanted me to drive 25 minutes out of our way to take him back to his house, which took away from our vacation time, and gas, and mileage. Other than that, it was a very good experience.

Forget about waiting in line at the traditional rentals... Forget about hidden charges... Choose the unit that you really need or desire while giving your money to an actual person like you. Win win situation in Turo. If I could, I would use Turo during all my trips. To bad Turo is not in my area, I would rent all my SUVs.

I made a reservation on October 25th to December 22nd to December 27th, brought my family from another father to travel together, the car that aunt booked had an accident on December 10th. You warned me of the cancellation of the vehicle December 21st at 10 pm. This was not correct. We were 8 people. In the end I had to get another car with 5 passengers, thank you for causing this all horrible disorder what you did.

As a first time customer, I had a bad experience with the first car owner who advertised one of his car available online. Yet, he wanted to offer his other smaller car for the same price. In my opinion, you all need to be strict on this type of behavior. The customer service agent I spoke with said that I should have gotten an error notification, but I never did. Obviously, the car was available but he chose not to rent the car to me. The last car owner was the best and very professional from day 1.

I rented a car from Turo now over two months ago. I rented the car for several days and after being at the location I realized I didn’t need to car as long as I had planned. I contacted the host and he agreed to pick up the car early for additional charges. I agreed and everything went as planned. Tonight I received a notification that my American Express had been charged $48 from Turo. I contacted American Express because it was over two months ago that I had rented a car from that company and they are now disputing the charge. However they recommended that I reach out to Turo.

Amazing first time experience. App is very user friendly. Has a lot of options and great selection of cars. The guy I rented from was nice and professional. He was prompt. Responded quickly and very friendly. Will use again. Will highly recommend to anyone.

Was very happy both with the car and Kelin. I had an issue that came up regarding the time I was suppose to drop the car, but you was able to extend the time. If I need to rent a car again I will rent from her again.

I've had to pay 51$ cleaning fee when I brought back the car way cleaner than when he gave it to me. I rented 2 cars that was filthy dirty. I cleaned both of them and they want to charge me 51.00 and 41.00. It's B's all because I had ** in my pocket. Now it says no smoking. It doesn't say you can't have ** on your personal belongings. I shouldn't have to pay **. They should be paying me for cleaning their nasty filthy cars. Not sure if I'll use this Turo again.

This was the best experience I had. Turo makes it easy to sign up and view all available cars. Renting was easier than going to an actual car rental place. It was smooth and I made my rental in minutes. I’ll definitely be using this app for my future endeavors.

My first time using this service to rent a car and it was a great experience. The ease of setting up the reservation, pick up and returning was great. The communication between the host and I was good, and she provided great service. Would definitely use the service again.

I rented a car via Turo. Everything went as expected and I had a great trip. However, three days after the trip I noticed $820 was missing from my bank account. I saw that the charge was from Turo. I have since reached out to Turo and received no response. I was not emailed, messaged, or called by Turo in regards to this $820 charge. It has been one week since I first reached out to figure out what was going on, and I have still not heard back.

This is just one of many other “bad customer service” reviews that Turo already has (I was not aware they had so many prior to writing this). They seem to be unwilling to help you out in certain scenarios and they can be outright disrespectful in others. I’m not gonna go into details as to what happened to me, but I gave every chance for Turo to make up for a sneaky host that I unfortunately chose a car from, and they were just as bad as the host, so I urge you to stay clear of Turo for your own sake.

We've used Turo 3 times now, and each experience has been worse than the last. We have been planning a Christmas trip to Banff, Canada for months now and knew we would have to organize a car early on as it is a busy time of year during the holidays and there would be limited options closer to Christmas. So we booked a car with Turo a few months out to ensure we had something. It is now December 23rd, and we just received word from Turo that our booking (for tomorrow, the 24th) has been cancelled, leaving us stranded when we arrive at the airport with no way to get to our accommodation in Banff (2 hours drive from the airport).

What happened is happened, but I still didn't got the refund of $165...I paid 222 for four days....but returned the car next day. Waiting for the refund money, Can you please help me. The Customer Service said they initiated the process, but I havent got the money.

Using Turo was much easier and cheaper than using a traditional car rental service. First of all, it was easy to pickup and return the car. When I got to DFW airport, I took the shuttle to the Rental Car Center and the Turo driver was waiting for me there with the keys. As a matter of fact, I got a message from the driver right after my plane landed. So they were promptly ready to issue me the car.

Turo takes 30% of your pay if you select standard insurance, which only covers damages 3 inches or larger as I found out. Turo takes 40% of your pay for premium insurance, which covers a lot. Turo also charges you a fee if you file a claim that does not meet their coverage requirements, which they consider fraudulent claims. My car got damage in a $81 600 mile trip and Turo didn't pay to fix it. Estimated cost was $500. It cost me $80 for synthetic oil change and more for other maintenance. I had 3 trips that made me $398, 3 trips and about 2100 miles. Just one damage that Turo refuses to cover wiped it all out. So, I basically paid someone to drive my car.