Turo Reviews

The selection and prices are much better compared to rental car agencies. In this unprecedented time, supporting the independent workers of the US economy is crucial. The quality Turo has added to my travels is beyond description here in this review, and the level of customer service Is unmatched by the corporate players.

Turo is really good and convenient. They response quickly and professionally. They also have really nice cars and very affordable and the hosts are so nice as well. Would recommend Turo to all my friends and family. Although there are some hosts that are not nice because they ask what nationality you're from and if you tell them that you're from this place they will say, "Sorry we rented the car," so yeah maybe Turo needs to let the hosts know not to be racist when renting out their cars to individuals that are wanting to rent cars. If you are looking to rent a car from Turo, and you're in the Big Island of Hawaii search for Ethan Piano’s cars. This host is very friendly and professional. Would recommend renting from Ethan if you visit Kailua Kona Hawaii. Thank you Turo.

The van fit our needs for the trip. Everything went very smooth. The only thing that surprised me was that we had to wash and vacuum the vehicle or pay $50 extra and pay $19 to get it out of the parking lot. I didn’t see that upfront. It may have been on the page somewhere but I didn’t see it if it was. No big deal.

Best experience. Affordable. Had the pleasure of driving my dream car. Turo had great customer service. Very fast. Would definitely recommend to my friends and family. Already told my brother. Honestly might rent out sooner than later. Never thought I would drive a challenger RT but my dream has come true. Don’t wait. Rent out with Turo. Best service ever. Next car is gonna be corvette.

Great service, on time, great ride. I really enjoy the service that was given. I can’t wait to visit Vegas again and I will be renting from the same person again. I will get a different car just cause I want to try a new vehicle.

The car I rented was nice clean and in excellent condition. Would rent again. Timely pickup and delivery. Very satisfied with my rental. Way better than renting from a car rental company. I will definitely be using this app more often.

I was extremely happy with how easy the app was to use. I was very lucky that my host was very accommodating and helpful. Loading images and messaging the host was really easy. This app could work especially in California because of the space that the state has.

Turo is easy to use and navigate. We were able to find the car we wanted with affordable pricing. Turo gave us multiple updates from the moment we booked our trip, leaving us with no questions to ask. Thank you.

I have been using Turo for the last month consistently for work, and let me tell you I will NEVER use a corporate airport rental company again! I LOVE Turo! The entire rental process is extremely easy and not a hassle at all. The prices are extremely fair and you KNOW what you are going to get when choosing your rental. Thanks Turo!

I enjoyed my experience with the app! Vincent the host was more than accommodating and everything ended up being cheaper than expected. The only issue is how often everything on the app updates. It felt like there might have been a lag. I definitely on using the app again soon so send some credit????

I am very happy with the app. It works pretty good. I just wish we could get warmer location of where the car is that we want to get and not have to wait till the senders tells us his address. That's the only thing I find wrong with it.

Wonderful Experience!!! Owner, Moises, was excellent. The car was ready when he said, it was clean and ready to go. He also sent a video on the features of the Tesla which was a great help since I had not driven a Tesla before.

I started hosting on a Turo less than a month ago. Everything was going well up until the first damage claim on the third rental. The vehicle was returned and pictures were taken accordingly based on what the app requires. Unfortunately it rains a lot and frequently, so I wasn’t able to clean the car immediately. A few days later when it stopped raining, I noticed two things. First the stains on the leather seats were not coming out. Also discovered the rim had been damaged likely from hitting a curb. I contacted Turo in regard to the permanent stains on the seats, to determine how to proceed with a cleaning fee. I was advised that since it was just over 36 hours later, there was nothing I could do. Even though there had been proper pictures of both the seats before and after the trip.

For us the van was perfect.. It fit all of us and all of our junk. The AC worked well. The host was wonderful about communicating. Even after the app stopped working we had no problems. We couldn't be happier.

Hi my name is Jae-Analyn **. I reserved a 2014 Mitsubishi Outlander Sport from a host on Turo from 8 AM on August 7, 2020 until 11 PM on August 9, 2020. The reservation covered 600 miles. I initially started the car at 77,940. The car had an initial maintenance check displayed on dashboard at initial pickup. I thought it was just because it may not have been reset. I took the car about 200 miles that day and it had trouble shifting but nothing major. The next day I took it about another 175 miles but the RPM began to rise several times trying to get to 45 MPH. On Sunday August 9, 2020, I planned to take the car back as I was worried about the issues from the day prior. I left the house I was staying at 2:30 PM. The RPM began to rise to 4 at a speed of 45 MPH.

Turo over charge my bank account $150 just because the host said (I smoke in the car). I never smoke anything in my life plus in all the pictures I don’t see any tobacco remain, I see dust or grass remains. I don’t believe Turo again and absolutely not recommend this app to other people. Turo customer service is really poor service and The only I want the company go in person and certified. I don’t smoke in the car, but is more easy Charge me and later lied to me. I’m adult ok. Don’t forget why your customers don’t trust the app. And tell your employees how look one tobacco product, because I don’t see any tobacco there. Stop lies...

This was my first experience with Turo so the routine was a little different. Once I met with the host, I was briefed on the the general routine and the details of driving the car. The car was great and much better than the normal rentals. The limited miles was kind of a drawback. Other than this the process was simple and enjoyable. I will definitely be using the service again..

I loved the car, I loved Kermit's personality, and my host was helpful in every way possible. Even with attractions in LA Kermit was helping me with. I definitely made a friend in LA and if I ever come back which I will I definitely will be looking to ride in Kermit's Range Rover Evo.

Everything went great. I would highly recommend renting from them when in Phoenix. Easy access to get car by free shuttle bus and easy drop off, great on the communication. Next time I am in Phoenix I will definitely be renting from them again.

My first experience with Turo was not what I expected. I had two trips cancelled w/in 48 hours of my trip. One right after the other. Both hosts claim they forgot to remove their vehicle for the dates and they both claimed the vehicle wasn’t available for maintenance. Thankfully on the 3rd try my host was on point. Trip went well and host was great.

The car service and communication were terrific. I would recommend Gabriel ** cars to my friends and I will use him again. It was a nice experience The car averages 34mpg. So it was a reasonable fill up. There was a slight crack in the windshield from the previous renter. It was not a problem.

Was robbed by the host and you won’t cancel my account! I have been trying for a week to get my account canceled but it won’t work and you guys won’t help! The host robbed me of 70 dollars and you guys did nothing.

My car was impounded for 30 days TWICE! I am a Turo host and I have had my cars impounded twice, the delays of impounding were 30 days. Turo refused to charge the guests for the time the cars were impounded because it is not in their policy to charge guest when they have hosts' cars impounded by the police. I was therefore stuck with no car for those times, and I still had car payments to make (1400$ per month), paying the impound fees, dealing with the police, etc. Ultimately, Turo never called back because customer service cannot deal with this sort of thing and the request must be 'escalate' and it is not in Turo's policy to charge guests for the days the car is impounded.

Really great car. Nice and clean. Comes with a great and understanding owner. My eight year old love this car. Will definitely rent again. It alerts you when you're near the speed limit. Has on star feature which was great due to me having a dead phone and not able to access my maps app. This car also has WiFi which is always a plus.

The process of renting was great. Seamless process. Chris the renter was very accommodating. I was very happy with how easy the process was and would recommend this app and the renter to anyone who is looking to rent a car for a short trip or for a good time. I would re-rent again for sure.

I had the best experience with my host from start to end and the convenience of the app beats anything online. Will be always using TURO in the future. Wish I knew about this sooner. Had to Uber to location not knowing they would drop it or to me and pick up at my location. Well lesson learned and of course for a extra fee but it’s cheaper than paying Uber twice.

I use Turo as an alternative to rental companies, but in my experience, it doesn't not entirely do much better than them. What I like: straightforward pricing and the ability to choose from many more interesting cars. What I do not like is that hosts can cancel and they can do so at nearly the last minute. This has happened to me on multiple occasions now and it is very stressful. I was about to board my flight to my destination where the Turo was booked and I got notification that my trip was cancelled. What made this worse was Turo then suggested alternate rides and all of them were more money. In this moment, Turo *should* have immediately waived any price differential, but they did not. I had to call and spend 20 minutes or so with a less-than-ideal customer service rep.

It was very easy and convenient to use the Turo app to rent a car!! The only reason I checked 4 stars instead of 5 is because I feel like the final rental price for a car is pretty ridiculous that they have to double up on the price it initially shows! If it says $34 then that's what It should be plus the sales tax and whatever extras but it should not come out to double that plus extras and sales tax. I just think that's a little misleading..

Quick response, everything was PERFECT???! The ride (650) was 1 of the best cars I’ve ever driven.... The convertible is definitely a head turner, no problems, would definitely recommend it to a friend or even book it again for myself. Thank you.

We always love using Turo instead of typical car rental companies. It is a lot easier, you have more flexibility, and a lot cooler vehicles to pick from. Need more presence in Kalispell, Montana though! There weren’t as many choices as in other parts of US. I believe the demand is there just maybe people in the area aren’t aware of Turo as other parts of the country.

My host was amazing. What I liked most was the host was very patient and nice and understanding. Also it was my first time driving a Tesla and I loved it. He even went around the block with me so I can feel comfortable and for that I appreciate him. Thank you so much. P.S. Car was nice and clean.

A complete seamless process. I love it. From download the app (basic information is required) to picking out a vehicle and driving away in a Bentley it took one hour. I would recommend it to anyone!!!! Super happy????

Great experience and service. My first ride was excellent and the owner Cisco one hell of a guy and gave me all the details on his Slingshot. Vehicle was cleaned and disinfected. Show room finish. Turo app 10 thumbs up. The best on rental cars. Got my brother hooked and currently enrolled with Turo. Thanks again????

Communication was great throughout the entire process. Had a great time renting the Tesla, it was clean and ready to go when I got to Denver. Truly a wonderful experience getting to drive a fun and quick car around Colorado. Would definitely rent again!

Pick up was easy and convenient, it was nice to have a contactless pick up and the location very close to airport! Communication with owner was quick and the directions were clear. I would definitely rent from this owner again!

Daniel provided very professional and friendly service! Very clean and well maintained car! Highly recommended!! Came for a one day business trip and needed a high end car for my meeting, found his price was very reasonable as compared with other cars.

Disclaimer: I'm a skeptic. I'm sure people have good experiences but Turo doesn't seem right for me and here's why. How you do one thing is how you do everything. Early July, I decide I will try to rent a truck from turo to help move a couple big objects. I knew I needed it a couple weeks out and figured I'd be able to finish the booking the day I signed up. That wasn't the case. After multiple attempts to check out, I eventually find out somehow that my account needs to go through a verification process (checkout just kept saying there was an error). This verification is more than just confirm your email, but it's actually uploading documents. I wanted to call to understand what was needed but after lots of digging through turo webpages and calling a number, I get sent with a text to a link to a chat with a agent.

The vehicle worked really well. The brakes worked well. The truck performed as expected. I used it to tow a motorcycle trailer and I could hardly tell the trailer was back there. The truck was very good on fuel also.

Hello; I am usually satisfy with majority of my Trips as we have great vehicles on this platform & even better Host! But I was extremely bothered by the way the last Host carries his business on our great platform! First thing first, the appearance of the vehicle was in no way near the condition that were advertised on the listing! Secondly. The car required maintenance! I took the car but I didn’t even really drive it due to the car needing a wheel alignment and shaking while being driven! Third but not Least! The Host is Making False DAMAGE claims and receiving Payments from Turo which is killing our Platform! The Host vehicle is damaged enough and he’s going out of his way to Accuse the people who help him run a business on Turo! The Host tried to text me outside of Turo Restrictions, falsely accusing me! Of damage that were there.

There is whole segment of people who used to target Enterprise and now they rent from Turo hosts and never return your vehicle. They rent your 2020 Range Rover, and never come back. You certainly can't call no one on turo, and most their communication is done through chatline through countries where they don't even speak English so it's hard to communicate. Then after 4 hours of anguish they tell you to go fill up paperwork with police and wait to see what happens. Turo does absolutely nothing about it, telling you to call the renter again, and it is embezzlement not grand theft, so no one can even press any charges even if you are lucky and your car is found.

Naveen was very easy to work with and he went above and beyond to accommodate our needs. We will definitely use Turo on our next trip! When we're in Houston, we will definitely look for cars from Naveen. We are excited to find a more reasonable way to rent a car.

Loved the whole experience, no hidden fees and easy to pick up. Very clean, very friendly, would rent from again. Thank you again for allowing me to use your car on my small trip to Orlando. It was perfect for the trip.

I usually rent cars from traditional car rental agencies; this was the first time I used Turo and I am very pleased with the experience. It was quick and easy to book a car, pick it up, and drop it off. I would recommend this service to friends!

Understand that when you rent a car in Turo, you are renting from private individual and will have to deal with their professionalism as well as the fact that people will lie to you, blame you for different things that have already been there, and at the end of the day when fees are added it’s the same price as rental companies. Except for rental companies are much more honest and relaxed, and they can’t turn your life into hell because unlike people, businesses are regulated.

Turo used to be good when they first started a few years ago, unfortunately not anymore!! All that they care about now is your money, not your safety or your comfort, or even your car. They added a lot of unavoidable fees. If your car in an accident and Turo was not convinced to pay you, which is most the cases, I had a few incidents they tried to push back on me and run away with not paying. You may get up to a $2000 fee from Turo that your claim is not legit. Means your car is damaged and you are worried now that Turo may charge you money on top of that. They tell you when you signup with their insurance you will get a replacement car if your car was in an accident, that is not true. They only give you $300 credit to rent from their website, even if your car takes two months to fix. They offer loss of hosting income, that is also a trick, they count how much you made the whole year divided by the months and pay you jokes.

Excellent service and great customer service. Plus vehicle was clean and I had a great host. I will always use TURO app when traveling!!!! I like the option to extend your car rental because I stay a extra day!!!

Everything happened fast & gracefully. I might stop using the rental car corporate businesses! The owner was flexible. The car was clean. It was a very nice experience for my friends and I. I will most likely use Turo in every state.

Car ran smoothly, the host was kind, however tires were going bald, and car was dirty.. toe prints were on inside of windshield. Outside of the car was dirty. Host complained about $6 worth of gas although car was dirty.

Awesome experience. Well worth the money, would do it again. It was a blast and Patrick was awesome and helpful to deal with, his car was amazing and custom, the tesla is a piece of art to drive. Amazing. Had no issues with Turo. It was a smooth process start to finish.

Den was the best host ever. So nice, so helpful. I was worried about using Turo. Not anymore. If there were a sixth star I would give one. He was on Time. Better yet we landed early and he picked me up early. No problems dropping me off at the airport. Truly amazing.

I was pleased with the whole process. It was nice to be met at the airport for pick up and drop off. The car was as represented. It was clean and in good working order. The car owner was friendly and accomodating.

I was charged a smoking fee in the vehicle I rented. That was totally untrue. I am asthmatic and I don't even smoke. The pictures shown were not even in the first set of pictures the owner took and I don't even know what part of the vehicle that is because it's a close up. I sent an email to dispute the charges and you guys never answered me but tried to charge my card before even reaching out. I would be willing to use the service again. Maybe it's a bad provider but I'm not happy with you guys' response on my dispute.

Hi All, I am a host with Turo. On the face of it Turo's platform seems rosy and simple but wait till you have issues! They are very sly when it comes to customer support. At first you won't be able to find the contact information to their so called "24 Hours" support. Once you do find a number to call upon they direct to you text messaging with a rep. They then direct to you some other department your issues. It is quite the journey to get to someone that you might think will help resolve your issue, but they really don't. Turo system is rigged to only favor them, whilst you are risking your very expensive vehicle.

My experience with Turo is very good! No hassle, very reliable. I will definitely recommend turo as an alternative way of transportation. I just wish you more power and more clients to come. And I hope that the additional miles will be a little bit more practical and affordable.

First time trying Turo! My fiancé, 15, 13, 11, and 2 year old travelled comfortably in Mark and Laurie a vehicle up north for a birthday getaway to Bearizona, Williams, and the Grand Canyon. So much space and Mark and Laurie were wonderful and flexible when we needed to get extend our drop off time. This vehicle made our family trip possible- thank you again!

First time experience and a very pleasant one. Most definitely will use again. My host was Sean and he was very accommodating to me requesting an additional day. Very clean vehicle and very prompt. I really do appreciate this New form of car rental. Yeaaa Turo!!!!

Excellent experience. Will definitely do again. Gabriel was an excellent host. Good price and excellent car. Car was clean, maintained and very fuel efficient. Gabriel was also very accommodating with my schedule. Turo is a very good service. Will definitely spread the word.

Quick and easy check-out. No long wait. Car is more reliable because it's someone's personal car. A car is always available, possibly even in your own neighborhood. Great communications between both parties. No 1-800 number to call if there is a problem, you talk to a real person, here in the US. I recommend this service to all my friends.

Host Very punctual with both communication and delivery. Car was perfect and very clean. Host is very accommodating. Enjoyed my weekend!! Car is a real head turner!! I communicated prior, during and after the rental and all were answered within 3 mins!!

First time user on Turo. Rented a Ford F-150 pick up to transport furniture for my son, moving to a new apartment. The truck was clean, fueled and practically new. Great experience with the Turo App as well as the owner of the vehicle. I will definitely do this again if I ever need a vehicle.

The car was great. Host was friendly and straightforward. Easy to communicate with or get in contact with. Price was very reasonable just a great car and host. I recommend getting cars from him. He works with you and wants you to have a good time.

My initial rental was cancelled an hour before pick-up which really ruined my initial plans for my bday weekend. The person was kind enough to reach out and let me know why. I was able to rent a last minute rental that was the second choice for me which worked out fine.

The process to rent a car was quick, easy, the app is great. This beats traditional rentals in several ways...if you want to rent fun, the options are better than traditional...if you really just need fast and cheap, that option is there too.

I actually loved the Jeep but on returning the vehicle I called the host to get instructions on where to park the car. He instructed me to leave the keys in the glove compartment as I did and said he’ll be there in 30 minutes. After 4 hours he called saying the keys were not in the glove compartment and stated he didn’t lock the doors. Long story short I had to pay $250 for a key I’m positive I left. I think Rob is a fraud who preys on hardworking individuals. I’ve rented before and this has never happened. As a result I’m never renting from Turo again. I don’t trust the host anymore.

I’ve been considering purchasing a Sling Shot for years. Turo allowed me to experience the vehicle prior to making a purchase. It was seamless using the app to rent. The host was fantastic and flexible with pick up and drop off. I felt at ease having the insurance through the app as well. I had a blast driving the Sling Shot and will definitely be using the app again and the host too! It was a great first time experience.

Frederick is amazing person. He answered all questions at any time. And the car was excellent. Highly recommend!!!! If you are in Los Angeles contact only him. He met us at the airport and at the end of trip he took us to the airport.

One of my friend's recommended this website, and I was skeptical about renting someone's car. My host, David, was absolutely great, and the vehicle was at a better price than a rental company. The check in/out process was so easy....so much better than any car rental place. I would definitely recommend this service to my friend. Wish there were some sort of discounts codes though.

Easiest most professional experience ever. The owner was flexible caring and very easy to work with. Had a emergency car repair, no way to work and it saved my skin. Had to extend a day. The owner helped me with extending it and had no problem whatsoever. I would definitely recommend this service to anyone. Now my rental company of choice.

Easy to use. Convenient and worked out perfectly. Turo app is a better way to go than Enterprise or any other business such as Budget. It is cheaper and reliable the person I rented from was great also. All around a perfect experience.

This was the first time using the app to rent a car. I decided to treat myself to a Tesla for a week. Chase was very easy to work with and took the time to explain all the ins and outs of the vehicle when he dropped it off. He was also very interested in how my week had gone when I gave it back. I highly recommend using this service.

I love Turo. I use it on every vacation or occasion I need a car. Whether I need a convertible to enjoy LA weather or an AWD suv to ride around Mountains in Colorado Turo makes it easy without having to worry that I might end up with a chevy equinox when I asked for a premium suv from a regular rental company. I highly recommend Turo fast and easy airport pickup and drop off without lines or checkin. Most host are experienced and make it very easy. Sometimes the prices are higher Or the mileage available isn’t enough compared to rental companies but overall great experience. I’d never rent from a regular rental company again!!!

I was meet at the airport and car owner was informative about any questions I had plus when flight was delayed he didn't have a problem but came at a later time to pick me up so I was very pleased with Turo. This was my first time using Turo and I would use Turo again.

I was severely hesitant in the beginning, but it was definitely worth it. My experience went very smooth from pick up to drop off. I even accidentally left my credit card in the car after I dropped the car off, the renter answered the phone right away and was able to open the car for me to get it.

The car drive so smooth- the delivery location was easy to find. It was better than expected- the communication between the owner and myself was effortless. I look forward to future experiences with Turo as well as this particular vehicle.

Andres was a good host, I’m a little uncomfortable getting too close cause of Covid-19 but our trip went well. I also having logging in issues. I located another account and can’t get into the one with my latest trip.??? Maybe Turo could link them together for me??

Nice host. Friendly. Nice car. Will see him again. He have a lot of selection. I want to try a different car. I'mma rent a Rolls-Royce on my wedding day so I can be in a nice 'cause I know it's going to be nice because of the host.

I will try to be brief in my report. Unfortunately my last experience with this company has been a disaster. I was told, based on very weak evidences that I damaged the host's car. Such weak and small evidence that it was necessary to highlight and zoom the damage in the pic, among all the other similar damages the car already had, to see it. Why weak? Also because the host's picture before I take the car just don't show anything, and was not into Turo's pattern. After that, Constance, the person in charge of this case sent us an estimate that was unacceptable. She says it is a partner of their, which makes it suspicious for me, who would actually PAY for the repair. Also, the amount they were charging was really abusive, and the service described seemed to be more than just fixing "my damage" (as they did not care about giving us any explanation about that estimate, that is how it looks like).

Mr. ** was excellent on every aspect of this experience. I mean from the hand off to the drop off. The return process was as easy as could be and Mr ** made sure I was taken care of even after the return. Highly recommended for anyone looking for a great Turo host. You won’t regret it. I can’t wait to use it again. Thanks again Mr **.

The trip my family and I went was great! But the car we rented was awesome. We loved it. We felt safe and happy. My grandkids were super happy. We love the experience. Family and I had an awesome time. This was my 3rd time renting a car through Turo and as always it was easy, fast and safe!

I put my Mercedes, Kia Telluride and Tesla on Turo to tried it out. And absolutely disappointed. Last week some guy rent my tesla for 2 days for basically nothing as turo fee is almost 40% then that guy abandon my car. Exactly. He left my car without telling me where the car was. I called him many times and call turo which absolutely no help. Luckily this is tesla. I can located my car. Imagine if it any other car???? I would be absolutely LOST. And turo policy for abandon car is to give host $50 fee. Yes $50. Would that satisfied to anyone? It doesn’t cover the cost of your time.

This is my family's 2nd time using Turo. Overall I like the app and would use it again. However my last trip that just ended was frustrating in the end. I received message after message from the car's owner trying to add on fees. I would in the future take pictures of everything and document times of arrivals when receiving and dropping off.

Had a great experience. Our host was super cordial. The vehicle was clean and reliable. The process through the app was super easy and made communication effortless. I’ll never rent from a big rental company again. 5 out of 5 would recommend to anyone traveling on a budget or that just want to experience a real fun vehicle.

I returned a car late because I got my days confused. Didn’t get a notification to return o forgot I returned. Car owner said it wasn’t a problem and no charge. Now I can’t rent a car. I can’t go to work. I can’t pick up my kids. Why are you making my life hard... My car is in the body shop... Why did you block me.

Turo’s customer service sucks. They do not provide you with the info you need and take forever responding to you as well. They are not true to their policies and are late with information. Not to mention 100 miles a day is a rip off.

Very professional, the vehicle was nice and clean. The price was fair and reasonable. It would be an honor to recommend Turo. Furthermore, Alejandro the vehicle manager was very professional and friendly. I will definitely use their services next time I'm in need for their services. Thank you.

It was our first time using Turo and we had questions and flight changes, etc. We had great service and Binh was very patient as we learned how to use Turo. The van ran well, clean. The app was easy to use.

From start to finish this was awesome. The app was easy to use, the communication with the owner of the car was clear and simple, and the owner picked us up and was super easy about the whole process. The car we originally had rented had an A/C problem so the owner swapped it out for a better car at no extra cost. The ease of this process made us want to not only come back to use it again, but we felt like we were borrowing from a friend.

My wife and I tried Turo for the first time recently during a trip to the great Northwest. We had a wonderful experience and will use Turo again for upcoming trips. Our host met us promptly at the airport, had a clean and reliable car ready for us, and the price was cheaper than the big rental companies at the airport.

I had such a great time driving the Ford Mustang Convertible. We went down the California Coast, and enjoyed the ride. Our host was great. He brought it to me, and picked it up. Very flexible with time. Overall, I'm going to come back to Turbo for all my rentals.

Very Nice!! Reasonable and easy. They were truly patient and understanding as this was my first experience! Definitely a great one! They helped me with the app, was very attentive to my needs and troubleshooting all problems I encountered with ease and nicely! They went above and beyond and I was so thankful!

Needed a bigger car to head to the mountains - rented a Honda Pilot. Dependable car, roomy and more affordable than Hertz. Pick up and drop off was easy. Car was clean and my experience with Turo and the person I rented from was very positive. Give it a try!

My experience was the worst ever. I usually rent cars but this time with Turo was terrible. The owner of the vehicle rented out a Corvette and the passenger side door would not open all the way which is a safety hazard not to mention the AC was not working. After we pulled off from the pick up location the AC went out and when I advise the owner of the vehicle about it he advised me that he would check it once my trip is over and I live in South Florida Miami and the temperature that day was 97°. I could have quite a heat stroke.

Was a great experience, my questions was always answered respectfully and on time and he walked me through every step to where I can understand and follow with no problems. Thank you and I am looking forward to renting from him again????

This was an exceptional experience! Will definitely use Turo in the future! The car selection was great and I loved having one in one contact. My flight time changed and Joey was great to accommodate the change in time. The car got great gas mileage and the pick-up and drop off was super easy. I’d recommend them in the future.

We rented a 2014 Honda Civic from Logan. Everything went smoothly. The pick up was quick and easy. The drop off went well. We enjoyed driving the car. It handled well. We would definitely consider using Turo again in the future, and renting a vehicle from Logan specifically.

Process and experience were easy and economical. The host was friendly and helpful. The vehicle was clean, fully gassed up, roomy, and perfect for my needs. I will definitely use TURO again and have already recommended it to my friends.

I look forward to using Turo services again in the near feature. My Experience was superb, with the car owner and Vehicle. Very easy process and the owner Consistently communicating effectively. Met the owner at the airport and he even sat and waited for me to get swing that my flight was a tab bit late pulling into the gate. All I can say is I’ll be using Turo real soon in the near feature.

My experience with driving the Tesla was AMAZING, to say the least. I have driven BMWs, Benz and Audi’s but none of those have came close to my experience with the Tesla. Not only was the experience amazing but the host was even better. Mrs Kimberly and Christian welcomed me with open arms as if I were family. They checked on me daily to make sure I was enjoying the vehicle as well as to ensure my safety. When I needed assistance, they were there immediately. They thoroughly walked me through the entire process, ensuring that I understood how to properly work the vehicle. I recommend everyone to book Mrs Kimberly if you want to feel like family and have an amazing experience with a foreign vehicle.

I was able to book my rental 100% online, choose the day/time of both pick up/drop off, choose the pick up/drop off location, communicate easily with the owner, and the price was upfront with all fees/extras shown. I had to modify my pick up/drop off location, and that was easy as well. My total cost was at least 25% cheaper than a big name rental agency, probably even more.

I recently used this service for the 1st time. Rented an Elantra for a short trip to Las Vegas from Vlad and it could not have gone better. The car was clean and ready and ran great! I'll definitely be renting from here again!

Needed a reasonable cost, superb short term rental and Josh’s Pontiac Vibe filled that role. Super clean rental. Clean smell, easy to operate car. Josh even worked with us, allowed us to return the car a day early. Location in Hazelwood was very easy to get to.

I heard great things about Turo from my brother. I was traveling to Maine from Boston airport so figured I’d give it a try. I booked my first car and was excited - however not too long after the driver denied me because he stated the car was listed at too low or a price and that Turo messed up at pricing it. Then I book a different car and a day before my trip I am told it will be a different car and to book that one. I get to the location, pick up the car, and start the 200 mile road trip.

Great customer service, my first trip was a fake but Turo reimbursed me immediately so I can rent another vehicle & the process was nice and easy. Second trip was awesome w/ Lucy, def will continue using the app. Turo is a great app if you traveling or want to rent an exotic sports car for the time being.

Hunter Was a Great host. Awesome Communication. Will Definitely rent from Hunter again. Thanks for the great weekend. Me and my family had a great time. The car was everything we expected. I appreciate it. Look forward to rent again.

So at this point I’ve used the Turo app twice now. It was a great experience both occasions. At this point I’m starting to feel like there’s no other way to rent. Great prices for fast cars. You can’t beat it. I recommend everyone to use Turo. I rate it ⭐️⭐️⭐️⭐️⭐️.

Santa Fe. Hi, Jose, I met with Jose. He was very understanding about my trip. I was a little late picking up but when I got there he was already out waiting on my arrival. He took pics and explained about the mark that was visible and hand me the keys. It was very clean. His location wasn’t far. The next time I need a car I would choose that vehicle if unable to find one. Thanks Jose.

Perfect for vacations! Great service all around! Easy process from start to finish. Enjoyed the vehicle and host we selected for our weekend trip to colorado. This was our 2nd trip using Turo and will be using in the future for sure.

While the car was fabulous and I was even able to rent for an additional day, there was some additional stress on our trip due to the logistics and charging times required when driving an electric vehicle. Ultimately we had a great trip though and can learn from our experience and alter things slightly next time to make it even better. The app and the interactions with the vehicle owner were first rate. Thanks again.

I rented a vehicle using the TURO application recently, this was my first rental experience with TURO. I will say that everything was clear and well thought out on the application. The particular owner that I worked with was extremely professional. I will rent with Frank’s Nissan again in the future. My one challenge for TURO is to offer your excellent business concept in NYC. I live in Manhattan and I had to get myself to the owner in New Jersey, which added cost, inconvenience and lost time to my rental experience.

My first time using Turo and I get a horrible host. I picked up the vehicle and gears weren’t shifting and check engine light was on. When I canceled the trip, I was still charge half the full payment amount and I only drove the car from airport to Airbnb. Host was upset I canceled and all of a sudden, a claim was filed claiming I damaged a rim on the car. Host then goes and rents vehicle to someone else and they experience the same problem. I’m pretty sure it’s a scam.

The molding/insulation on the front windshield kept falling out every time the speed exceeded 50 mph. The other issue was that the air conditioner would die on us constantly. The outside temperature in Phoenix was 111 degrees which made for a frustrating and very uncomfortable 4 days of driving. The host is great but unfortunately his vehicle was not.

We had two bad experiences but may I suggest looking for those with at least two rentals and read reviews. We had a third time charm Host and he communicated well and Turo is a app you can feel safe with. So far I'm recommending this to all my friends and those that travel.

Couldn't believe how smooth things go thru this app. Would recommend it to anyone in need of a car for a few days or just looking to have a experience in a fun toy or exotic car. Looking forward to using the app in the near future.

I rent my car through Turo. I have a coverage plan from Turo for every damage made by guest. On 5/15/2020 a guest took my car in perfect condition and after inspection and after 3 hours called me and said the car stuck on highway, smoking and he cannot start the car. I called a tow truck and took the car to auto repair. Turo received all the proofs that the damage it's the guest fault. They sent an insurance adjuster that agreed the car was in perfect condition before the guest rent it and they also made me run data frame test that proves that the damage it's the guest fault. Since Turo understand that the damage it's the guest fault and I'm covered by them insurance they ignoring me, they do not answer or respond any calls/voicemails/emails.

Had a great experience. No complaints. Very convenient and flexible. No need to jump through hoops and hurdles. I really appreciate the level of transparency as well. The owner of the vehicle was very professional and responsive. It's a great app!

2018 Tesla. Marcus Was really helpful in orienting me with the Tesla. That was my intent. Was to get a run around on how to operate the Tesla and he was very good at teaching me everything I needed to know. I drove the car to Salem from Portland using the autopilot and it was amazing. Highly recommended.

It was a smooth experience. Selecting a vehicle was easy and to my liking. I there was a way to directly contact the host with questions before booking. Adding extras can become a bit pricey but worth it depending on your needs.

Everything was exactly as described. Cameron was a wonderful host and the vehicle was in immaculate condition. I would definitely use the service again if needed. The host was even more accommodating when I discovered I left my garage door opener inside the vehicle the following day.

Admir was over the top nice and friendly, the car was very clean and rode so smoothly. This was my first time using the app and I found it incredibly user friendly, honestly so much better than dealing with a rental company. Will definitely be using Turo again in the near future :)

Christopher was Awesome! I was very confused this first time using Turo, but Christopher respond to all my messages with all the questions I had asked, he was great with communication, his car was very nice. Had no problems. Very clean! Will rent from Christopher again!

Very easy to do and customer service was great. I would change the options to end trip early if you wanted to. I finished mine earlier and there was no option until I called customer service. Overall experience was excellent.

Vehicle was accurately in description. Service was top notch and features were really top of the line. Will def use it again in the future. The fact that they will clean it, refuel the gas and deliver was really something I wasn't expecting.

How fun is it to rent a car from a great host at half the cost of a rental company? I'll tell you. It's fun. Great experience. Loved it. My host was super cooperative and friendly. Answered all my questions.

Overall, I was very happy with the car itself (Fiat 500). It was comfortable, easy to drive and handled well. In addition, it was fairly spacious given it's a small, 2-seater. My primary issue, however, was with having to use the Turo app to lock/unlock the car. This feature works great, provided you're in an area with strong cell phone signal. I was vacationing in Dunsmuir and Mt Shasta, CA, both fairly rural places. The signal was at times very weak to non-existent and this became hugely problematic. The car's engine is set up to lock/unlock with the app. However, when I couldn't unlock the car with the app, it would not start even though I had the physical key. This was further disappointing and frustrating as I had to skip visiting certain destinations, as there was no signal and I did not want to get stranded.

I needed a vehicle for a short term so I thought but ended you being almost 2 weeks there was no hassle to extend! Will be using again! Also, the car was clean and was filled with gas! Only wish there was an option for unlimited miles!

The car had issues. It took a long time to contact support. After an hour, I was glad to they said I will get a full refund back. And was asked to return the car and end my trip. When I did, I was charged 50+ dollars. I’m hoping this will get fixed. Unfortunately, I did not get a car at the end of the day. And had to cancel plans due to no car.

Especially in Corona times, knowing you are using a car one person is solely responsible for is reassuring. I had a good experience with the app and the car, and I didn't break the bank doing it. No complaints other than they forced me to write one more sentence to submit this review!

I came across Turo because a friend had suggested I check it out. Taking the advice I had booked a car last week to use the week after during the weekend. I found everything to be self-explanatory and easy and as I got down to the booking process it was very simple. After about two days the host then canceled my trip. After talking to this host and discussing why the trip was canceled I was able to rebook with my refund. With this refund I decided to book another car with a different host.

This trip was a disaster and Turo did nothing to fix it. We were charged for a second day trip plus a bogus claim by the host for a nail in the tire they cannot prove. Turo claims to have good customer service yet the moment there's a problem they will disappear. Insulting, disrespectful and frustrating experience. Never again will I ever use Turo or will our company.

My rental experience was wonderful. I will definitely rent with Turo, and the owner of the vehicle again. The owner was on time for pick up and drop off. His vehicle was very clean, drives really well. I would recommend the owner and turo to friends and family.

I highly do not recommend using Turo, it almost costed me my life and my nephews lives. Car started shaking on the highway then stopped on me. Turo representative response was simply giving me 50$ in credit on the app. The agreement was for the person renting me the car to meet me at LAX, but when I landed he told me to get a 35$ Uber to his location, his location was next to where you was staying so at that point it didn’t even make sense to get the car. He also agreed for me to leave the car by LAX and last minute he changed that as well to leaving the car at his house and taking another 35$ Uber to LAX. This app is a scheme.

First time TURO user and I had read great online reviews and the actual experience exceeded those reviews! The app is intuitive, the car was amazing (Model 3) and the host was very professional and communicated every step of the way. I will be using TURO again in the near future!

Choice was a awesome host. On time, keep in contact with us. Also showed me how to work everything. Very nice and respectful. Also made sure the car was clean and wash. Made sure to check in on the trip. Would definitely recommend his services and car.

Great app for renting a vehicle. Everything is streamlined and there is a ton of selection. The delivery with some of the vehicles is very nice and helpful. I have been recommending it to my friends. Def would recommend the download.

Great service and ideal for long term test drive of a car you think you may want... saved me from purchasing two cars I thought I wanted. Don’t buy a car without using this service... it could save you buyers remorse.

Loved everything about the process. It was quick and easy and affordable, I have already recommended it to family and friends. The car selection is top tier and the quality of the vehicles is top notch, I will definitely be doing business with Turo in the future.

I was very pleased with the communication, pricing and ease of renting a car with Turo. I rented a car for a trip down the shore with no difficulty. Pickup and drop off was no problem. My son in law recommended turo and I have recommended turo to more family and friends. I will definitely use turo in the future.

Host is a scammer, very dishonest person, he claimed we were smoking in the car and charged $250 for cleaning, my wife and I never smoke and for some reason TURO was on his side right away without any proof.

Turo is a great alternative to the corporate rental companies that charge extraordinary fees and make it difficult to speak to an actual human. The host was polite and helpful, and kept his car in great shape. Thank you, Turo!

Enjoyed the gas mileage on the car. First time using the site and it’s amazing!!! Will be using Turo again this week. My host was good I just didn’t like I was charged over 100 to extend which had nothing to do with the host.

Everything was easy, smooth, and worked out well for the price! I would recommend Turo to anyone who is looking for a car rental option without the hassle of going through major rental companies. I would use Turo again if I needed to.

The car was nice & super clean. The host had great service & would respond promptly to any questions I had. Was very pleased. Only rented the car for a day but in that time it perfectly fit my needs for the trip I had taken.

Turo is great because I don’t have to have any hold on my account and can pay with any card. The only thing I wish was different was the young driver age fee. Instead of 26 and up it should be 25 and up. The the car rental places but I do understand these are people personal cars.

I rented out a car, the car within 3 hours the caution sign was on then left. The car was running fine until while I was driving the engine was making knocking noises. I pulled over and the attendant from the shell stop told me the car has a bad oil leak. There was oil all along side the passenger side and back door. I asked the owner to cancel the trip cause the car was getting towed and didn’t want to be stranded. Unfortunately was stranded for 6 hours at a the shell stop. The most uncomfortable, embarrassing, and frustrating experience I’ve ever endured.

My experience was great! Turo is quick and easy to use... If there’s any problems they are fixed in a prompt manner. I’ve been using Turo for a while now and it’s usually pretty smooth. I haven’t ran into too many problems but the issues I’ve had in the past were fixed fast. My last trip was great. No bumps and no issues.

I needed a car last minute and Turo was the greatest! They had the best selection and prices. It was so easy to rent, I’d definitely recommend! I got a great electric car that was like new. No hassle, just a great experience!

Didn’t like that there are fake car owners, and car owners with bad history of either being NO SHOWS, LAST MINUTE CANCELLATIONS, Fake profiles and MOSTLY when the car owners cancel trips, the customer gets charged. So, I feel ripped off, 3 times. The car owners cancelled and I got charged.

The people I have used a car from were nice and helpful. I never had an issue with my trip and they give a great and accurate amount of details of instructions for using their service through Turo. I will recommend.

I had so much fun on my trip! Yarin was amazing and made sure everything went well. He checked in during the trip! Will definitely rent again from Yarin! Thanks again for such amazing service. 5 Stars all the way! So happy with everything!

I love Turo! everything about it is wonderful. A+ for everything! You guys made my first time experience perfect. I couldn’t ask for a better team. You guys definitely will hear from more often. Thanks for everything you do for me. Continue being great.