Turo Reviews

Great experience, had a blast, customer was very nice and car was fun to drive. My kids also enjoyed it, very pleasant experience overall. Car was very clean and rides very nice and spacious. I will do more business again.

Convertible Miata Manual Transmission. Great first rental. Was looking for a manual transmission/convertible for a sunny weekend. Tony had a the perfect car with a great price. The car was perfect and Tony was really helpful walking is through the process. Car selection and price was better than national rental companies.

I've rented a few cars on Turo over the past few years. My experience with the Hosts has been very good, and I've been lucky enough not to have problems or damages. However, the true test of a company's relationship with a customer is how they handle a situation when everything DOESN'T go according to plan, and in this regard Turo made me feel like I was totally on my own.

Great experience!! The cost was reasonable, and the way it works it’s just so easy and organized. Definitely would recommend Turo over any other car renting company, especially if you're planning a weekend trip or something it’s great. Therefore save money and go for turo!

Hello all, just writing a review to prevent you from experiencing the same problems. DO NOT BOOK WITH THIS COMPANY. Here is my story, on June 12th 2020, I booked a trip for 9:30am June 15th 2020, 3 days in advance so that the host would have plenty of time to prepare. When I tried to pick up the car, and the host let me know I will be meeting his assistant at a parking lot to pick up the car. I said ok. When I got to the parking lot, the car was still not there. The assistant said it will be a few more minutes. After waiting 20 minutes in 80 degree weather in a sketchy parking lot, I asked the assistant again where is the car. He said the car is still being washed. To me I am frustrated at this point as I booked this car for 9:30 am so I could make it to work by 12pm. Now it’s already past 11 am and the car isn’t here. I will definitely be late to work.

I have been extending this car since April 29,20 - A new state sales tax daily percent fee has been added to the guest total due. This applies to 18 states - I'm in Ga - This took effect on June 1, 20. I extend like every 3 days but on my receipt the total is from April 29, 20 and Turo based how much I paid from April 29, 20 and taxed me from that amount. Instead the percent should have been from how much I paid from June 1, 20. Turo disconnected the phone abruptly without notice and did not explain the percent charged my jurisdiction. I am also awaiting an email from them.

Simple, straightforward, cost-effective. This was my first time renting a car, let alone renting on Turo! Flawless experience, I’ve already been telling many people about it. They need to know this stress-free car renting app exists! I’ll enjoy traveling much more now with the knowledge that I have Turo as an option.

Turo is the app I have dreamt of for a long time. Since before I could drive. The selection, flexibility, and pricing are all amazing. Especially when it comes to needing something last minute. There seems to always be an option.

Great first trip but the young renter fee is so expensive. This made it really difficult for me to afford but all in all it was a good experience. I would consider renting again, I just have to consider that the young renter fee almost doubles my cost.

Such a wonderful experience! The cars were all very fun, attractive looking cars! Great communication with hosts! Pick up and drop off was so easy! I highly recommend anyone looking for a fun car or just your basic economy car! 5 stars

I had an exceptional experience with Ahmad in Denver Colorado. Great car and great customer service. Ahmad provides great communication and made my first time using Turo so easy. I will use Turo when I next need a car. Would use Ahmad again and again!

Process to book and return the vehicle was very easy and smooth. The host Mathew was excellent and provided all the info that was needed. The car was a blast to drive and made we wish that I owned one.

Great idea. Will use again. Car was roomy enough for my family weekend. I recommended this to other people. Had a little trouble starting out because I'm so used to someone registering & doing the leg work. But next time I'll know what do to. Realize it's a new world with new. I have to get onboard.

Such an awesome experience. Gus was such a easy person to work with. He took his time to explain the vehicle and answered all of my questions!??? Thank you Turo. But most of all, thank you Gus!! Looking forward to doing business with you again!!

We had such an amazing experience driving this beautiful Bentley for 24 hours. We were able to pick up my parents and drive them to a 50th wedding anniversary celebration. They were delighted to be driven around in this beautiful car. Every step of the process was stress free and well organized. We will definitely use this service again.

At first I was satisfied and wanted to rate the owner as outstanding but after he lied and charged me with a reimbursement fee for 150 Dollars saying I smoked! Which I did not and do not smoke whatsoever. I then inboxed him asking why lie and he ignored me.

I used Turo for the first time to take my family on a short trip. It was easy to do and great vehicle. We had no issue and the whole process was super easy. It was better than using a rental from a rental company and the vehicles are very reasonable priced. The features the cars had were perfect also.

Terrible, overcharged for booking fee, called support and waited on line for 2 hrs. No response, this situation is frustrating because support never supports, I’m being charged double and no one is refunding my money. I talked to the host. They were no help.

One of the best customer service for sure, very attentive and friendly, will come back and recommend to family and friends. Management make you feel like you are at home and they always answer any question you may have,

I got scammed by your host. But I understand that I wasn’t focused and I allowed someone to play me. However, I want you guys to know that this guy is truly untrustworthy and I dont want someone else getting hurt.

During my few experiences, I have had non responsive hosts after booking, there needs to be something where if a host has a vehicle available they need to log in a couple times a month to keep their listing active, or something along those lines.

I’ve rented several cars through this service and every experience has been great! We even had an incident where the car had been hit by a pine cone, but everything was taken care of through the coverage given. Thank you so much!

Great experiences so far. The hosts are super friendly and will work with you. Just gotta make sure you clean the car and take care of the car as well which is common courtesy. The app is super user-friendly. Great way to communicate with the hosts. Pretty self-explanatory.

I really like the new system that Michaels has. I can drop my car off at the garage and pick up his car and vice a versa returning very convenient. Plus it’s a really enjoyable driving car. Never had a problem running from Michaels.

The renting experience was smooth, but the final cost with all additional fee was definitely a lot that made me wonder if it's worth renting. I also wish there was a filter to choose by specific cars, since there are a lot of greats cars available to test (Tesla, BMW, etc) and sometimes I will definitely be renting for just that purpose. Satisfied overall.

Our host & vehicle was absolutely amazing!!! However, Turo customer service not so much. I sent an email to customer service. I’m still waiting on a a response from an inquiry about a “trip fee”. Please contact me!

Not much has to be said. Paid for it, got the car, left and came back. David, the host I rented from, was prompt. Car was nice and clean. I was hoping that I could’ve received the first time Turo user discount, but never got one, but still a very good experience.

I am thoroughly frustrated that I was overcharged on June 2, 2020 and the issue is unresolved. I spent over $500.00 and have been unable to reach customer service regarding this matter. Turo this is unacceptable and very disappointing. Your chat option is horrible and has been an exercise in futility.

I would rent the same car (or any car) from this host again in the future. She made pickup and delivery easy and the car was very pleasant to drive. So much better than waiting in line for a rental car after a long day of traveling.

First time using the app was very precise and helpful in my recent trip. The app kept me updated on what do to with the car and my car I was able to rent. Was nice and the person I worked with was very helpful. It helped me enjoy my most recent vacation!

I wish there was a 0 star here. The service of TURO platform is the worst. I am the host from last 6 months now and I always have my protection plan which gives turo 35% of earning. I took this plan so that I am protected in case of any incident. Few of my guests had some accidents and damaged my car. TURO always wanted me deal with the guests directly instead of going thru them. This always make the host the bad guys and get low rating on the review as guest never want to pay for damages.

Super efficient & easy to rent a car! Enjoyed it tremendously. My host was super great with communication & all the info I needed to have a great trip! It was my first time using Turo and I will definitely be using it in the future again. Thank you so much.

Good photos of inventory, and the hosts reply and trust that you will take care of their vehicles. From beginning to end the transaction was crystal clear. Host gave me precise instructions as well as pictures for pick up and drop off requirements. Would recommend Jerome.

The car was very clean and we had no problems with the vehicle. The host was punctual with getting the vehicle to us and returning it was a breeze. If we ever return to the fort lauderdale/Miami area we will gladly use the same host again.

This truck has everything anyone going on a road trip could want. Full large sun roof, multiple media options, flip up back seats for extra storage. It even came with an AC outlet for plugging in a standard 3-prong plug. The truck has low miles and is a dream to drive. The host is extremely friendly and came out to meet us when we dropped off the truck. Great experience.

My experience was great and fun. I would totally recommend to anyone. It was real easy and simple to use. Communication was friendly and clear. Can't wait to use this again. Vehicle was in great shape! We had a blast!

Turo was way better than a car rental company. Our host was amazing and their car perfect. I loved the add on options and even with the additions we picked it was still under the cost of a basic car rental. We will absolutely use Turo in the future.

I had a wonderful experience. The only small complaint I have is that the car was at least 30 minutes away from my home. The app did not resource vehicles in my area. The Uber trip to the car cost me a total of $52 round trip. I even canceled the order previously because it was way too far away. I paid more than I expected to. The car was $110 (extended by 2 days). Gas was $30 (ok with that). Car wash was $17 (ok with that). The end result was $209 for a car that was $14/Day which was not what I was expecting.

Both the Car and Service were excellent. Highly recommend this host. Communication was top notch. Our trip to Florida would not have been the same without the Boxster!??? We like the car so much for considering buying one. I would highly recommend, they made sure the car was ready for us at the airport when we landed. Super smooth transaction.

Whenever I need a car, Turo always has my back. The app is super easy to use and pretty straightforward. Customer service is always friendly. The only thing I suggest for Turo is to have some kind of rewards system. I’ve been using Turo for awhile now and I’ll never go to an actual rental agency ever again haha.

Renting at Turo was a great experience. I would definitely recommend it to anyone who is looking to get a good car to drive. I think anyone will love the experience at Turo. The cars are amazing. I’m definitely going to be renting from them again.

This was the best experience in renting a car I have ever had! These guys were fast and friendly. They are very easy to work with and allowed me to extend my trip by two day with no issue and also was pet friendly! I cover the seats just to minimize and hair from my dog.

I started to be Host on Turo since December 22nd 2019 till April 2020. I have had two bad experience, even though I provided them with evidence such as photo or recorded voice, they did not protect my rights. In the first case, the customer broke the seat adjuster and said "I am sorry my wife broke it." I said, "No worries, you can order the part, I will take care of it." Anyway, the customer blocked me, but I still keep our phone conversation. Anyway, Turo ignored me.

Great app to rent some very nice cars that are unavailable through traditional car rental companies. The host which I have rented cars from are very personable and prompt when communicating via the TURO app. Looking forward to renting other cars using Turo app.

This is by far the top application I know for renting a vehicle. It was a smooth process, quick and easy and the host I had was professional and informative throughout the process. I enjoyed my experience and I recommend Turo to friends and family.

I have generally been happy with the service and like the variety of cars available, although it is stressful to know that providers can cancel on you last minute. This has not yet happened to me, but it remains a concern each time since we generally rent for a specific purpose (like an out of town trip) that can't be rescheduled. Having a last minute cancellation would effectively ruin whatever experience we got the car for. I also recently tried for the first time to refer a friend and discovered that there is no longer any kind of discount or referral program. In general the process of obtaining and using a promo code is difficult. Going all the way back to my first rental in fact a first time user code that I had at the time did not get applied.

The car that we selected was great, as well as the customer service, great price as well as easy access to pick-up and drop off point for the vehicle. Thanks, I will most definitely use Turo for my next car rental.

A few listings that should have been removed, otherwise both rentals happened with no problems whatsoever. Actually one of the easiest experiences. Prepare an Uber when you land to get the car and again when you drop off and need to get to the airport. Hosts were very friendly and communicative. Will recommend to all friends/family/travelers.

This was the first time using Turo and I will definitely be using it again! The ease and convenience of renting a car is so much better and a lot less stressful. I rented a Ford Explorer and it was great! Thanks for a positive experience.

I had an awesome time on the slingshot, I will never forget the Ride. Thanks Turo and Michael! My kids and wife had a blast on it. Can't wait to rent again. The renting process and pick up was so simple. I Will recommend it to friends and family now I'm a turo believer. Thanks!

This is my second time using Turo. I love it. The only thing is the map. How far turo says the rental is. It is not accurate. It's way off.. Other than that I love the cars I've picked. And the price is unbeatable.

Definitely a GREAT FIRST EXPERIENCE! Will be doing it again! Loved the Charger! Will be renting again next month. Prices are fair, and you get discounts for the longer you rent. Had a few nicks and scrapes, but overall I loved the car. If it's available next month, I'll get it.

I rented a 2016 Honda Civic for my first time with Turo. I was pleased with the ease of renting and paying. The owner, David, was extremely polite and very professional. If I need to rent again I’ll be using his car. Thank you!

Renting from Turo was super easy. I picked up the 2018 Challenger and returned it hassle free and I had a great time. I will definitely be renting another car from Turo. The prices are great. I only paid 260 for a challenger for 2 days unlimited miles.

This trip was awesome, Micheal was great to work with an will definitely use again, my little boy 5th bday was a success highly appreciate the customer service that was given, car was top notch couldn't ask for better. Pick up an drop off was easy even had a chance to see other option to rent out.

TURO ONLINE CAR RENTAL ACTUALLY. It is been the most frustrating experience ever. To keep it short, they'll make it easy for you to jump on that car and drive away, and if you are lucky this time around you might not have problems. But if something happens be aware, this is not an Airbnb for cars. Cars are NOT airbnb, they are a huge responsibility cause they are on the street where things happen all the time - unlike the chances of you burning down a rented airbnb house. My trip cost me $3000 for two days - read that right - the car is under the owners name, not a car rental company so any trouble you might run into, you will NEVER be able to take care of it without the car owner there, meaning you'll be stuck helpless in a bad situation paying fees and just seeing those bills pilling up against you. Follow my advice and plan something better, and remember thing just happen, don't fool yourself.

I had a wonderful experience. It was terrific. I love cars and the cars that Turo offers are great. I would highly recommend to anyone who wants to ride in a luxurious car. I definitely had fun. I will continue to ride with Turo.

A feature to purchase additional mileage package would be great. An option that can be little cheaper than per mile cost when you go over the allocated miles during the rental period. Other recommendation would be ability to complete the trip and return car early if both parties agreed to do so.

Great communication, easy to use, good pricing and overall experience in the app. It's made all my vacations budget friendly while helping out the gig economy. This is the future of car rental and a great way to make money!

I was introduced to the app. In a couple of hours I was picking up a truck to rent for the weekend. Very easy and simple process. Answered a couple of questions and was on my way. The host of the vehicle was great. Very friendly. Will definitely use in the future.

Recently rented a Porsche Boxster to take my wife out for Mother’s Day and it was amazing. Pick up was convenient and Turo made me feel comfortable with the protection offered to enjoy my drive without worry. Looking forward to my next experience with Turo and its great hosts.

I rented a Range Rover from Andrea through Turo a month in advance for our family trip. I had called Andrea (vehicle owner) over 2 hours prior to our arranged time to give him plenty of notice we were at the agreed location and he was still an 1.5 hours late. So we left with the vehicle and within 30 minutes of driving the vehicle, we noticed the air suspension had dropped and was scraping on the tires so badly, we had to stop on the side of a busy highway and started trying to communicate with the host. It took him 30-45 minutes to respond, so we would have to sit and wait. While waiting on the side of the road, we notice the headliner was also hanging down from the roof. Not the quality of the vehicle we thought we were paying for. When we finally spoke with Andrea, all he could say was it was in perfect shape when he delivered it to us. (Probably the reason he was 1.5 hours late.)

My entire experience exceeded my expectations. The owner of the vehicle is very accommodating and very interesting to talk to. The Model 3 is in excellent condition. I recommend Turo and Brandon and his Model 3's very highly. Brandon was very kind in the way that he showed me all of the details that I would need to know during the period of my rental of his Model 3. I encourage anyone to rent from Brandon.

I rented a car for my first time ever using this "Turo-App"! It was horrible, I rented vehicle from a host not less than 16 minutes of driving down the street. I didn't notice prior, because car was listed under great conditions. So, as I'm driving I noticed very oddly it was feeling unsteady, and lower to ground. I rented a 2016 Hyundai Sonata. It's made lower, to ground. So, ignoring the apprehension I proceeded to drive up the street. A few miles away a car flag's me down. Indicating a flat-tire. I was shocked, pulling into gas station. I instantly check and it's way low, like very flat! I call customer service roadside assistance. They send someone out. I had to wait an hour and a half for help with tire change.

Beautiful Bentley. Customer service was very easy, responsive, and attentive. Top down riding through the Vegas strip and Red Rock Canyon with friends was a must. Cool experience. Head turner and thus receive a lot of compliments. Some people thought I was some sort of celebrity. Haha. Would definitely rent again.

The experience of renting and picking of the desired car was great and as described. However this was my first time renting from Turo and I tried several different promotional codes for savings off first rental. Every single one did not work or redirected to the main page. Disappointed I had to pay full price for the first experience.

The claims department ended up coming through and I'm 100% satisfied with the insurance in the end.

The battery on the car died. I called the number in the app, first person said they would contact roadside. Second support person said I never called for roadside. I paid 75 out of pocket, your company is horrible, I am not recommending to anyone, and letting all my friends know what a horrible experience this was.

I had a great experience for the most part but had one issue. Setting up the rental and everything went smoothly. Picking up the car and dropping it off went just fine with no issues. Everything was great until I got hit with a bogus cleaning fee by the owner a day after I dropped the car off. It had been raining the whole time I had it and I guess he expected me to still have the car washed (which I had to do the second I picked the car up because there were bird droppings all over the hood and roof of the car). There was no more than the normal road dirt on the car from a couple days worth of driving in the rain. As far as the interior goes the car was no dirtier than when I picked it up other than a few small rocks on the floor mat from normal use. I was very displeased when I got the notification saying I was being charged an extra $40 for no real reason. I was planning on renting that car again for a week in a few months but definitely will not be doing so anymore.

First time renting on true and loved it. I rented a BMW i8. It was the most fun I had in a while and brought back the joy of driving and also had an excellent host. The app tells you easy step by step what to do when picking and dropping off the car. Definitely gonna be back to rent.

First time, turned down because the listed car had been sold. When I checked again, car no longer there. Second time, car owner never responded. When I searched again, the car was still listed. Third time, person cancelled 3 hours before I was scheduled to pick up the vehicle. I don't get compensated for having to scramble to make alternate plans. This happened back to back to back. If these people are concerned about the virus, then post your car. If you do, when you cancel or don't respond, say it. Give people a reason.

I actually was really excited to be renting through them... up until 4/21/20. I rented a car through a host named Eric **, a week in advance. I would be dropping off mask and other supplies to my family who is miles away from me, in order to keep them safe. When I arrive to my 9am pick up time I arrive to the car I would be renting pulling up right after me, with the previous renter driving it. Oscar, one of Eric’s employees?, was cleaning a different car for a different guest. After waiting 15 mins for him to clean the other car he quickly goes over to the last renter, grabs the car & comes over to me. He explains that the lady returning it was late, and due to that I was getting a dirty car.

Worst experience ever. Just know I’m still waiting 4 days later for a answer of why my account is not verified after they allowed me to rent a 80,000 dollar car without verifying me. Inconvenience me for a funeral that I came down here for and know they will not contact me back. Beside the owner of the car Turo is the worst app I ever used.

It was the first time I rented a car from Turo and I put in to drop off time for am instead of pm. To make a long story short I had to pay for two days when I had it for less than 20 hours. Written with great anger from a very unhappy customer who was on the phone for three hours with customer service and they did not help at all the situation.

The car was clean minus chips in the back. Everything was great until I was charged a cleaning fee when they had to have known the car was not clean when given to begin with. The car was returned cleaner than it was initially given.

The worst experience as a host. Turo refuses to fix damage caused by guest despite the claim that the trip is fully insured when they take 35% cut from booking fees. Hosts beware, Turo will not pay for damages and will not let you use the insurance. Their claims department will waste your time by leading you on that everything will be ok, then use every excuse in the world not to pay for the damage.

I have been fortunate enough to rent from some really great owners. I try to make a week-long trip a year and I always use TURO. It saves me a lot of money and it’s nice to choose a cat based off my needs depending on my trip. I have recommended it to others to at least check it out. After that the ball is in their court. Will be using again I am sure.

My husband and I used Turo for the first time recently and had a very positive experience! We will definitely use Turo again and highly recommended to anyone in the future! Our host was awesome and very helpful throughout the entire rental process.

Great experience. Easy and streamlined pick up and drop off car. Owner was very gracious and helpful. I needed a replacement car while my Tesla got repaired. Turo was cheaper and more convenient than rental car places. I will definitely use turo again in the future for leisure trips.

Great experience. Fantastic host. Made pick up and drop off a breeze. Nice smooth ride. Great on gas. Easy to extend if you need extra days. Extremely satisfied with the price and service. I would recommend this to anyone who is looking to ride in style for the weekend or week.

Car is exactly as advertised and pictured. It took a day for me to get used to the steering (but I was warned). Otherwise is a fun affordable car to drive. Owner did everything right. The car was ready and easy to find with ample parking for the return.

Easy process, fast and great choices. It was affordable and convenient. The car drove great and smooth. Luxury cars are available if need be which is awesome when need be if you want to jazz it up a bit!

Although I enjoyed driving the car that I rented and had no issues with the car itself, I am not very happy with the app/service. I found that there were WAY too many extra and/or hidden fees that was not upfront from when I had rented the car. I had to then ask my host for a break down of the extra fees since the app did not give me one, who was then not even sure himself what I was being charged for. I feel a bit robbed. I would not have rented the car in the first place had I known how expensive it would end up being.

Host was very prompt with all communication. Car filled the need perfectly for us. I'd highly recommend going with Agon. The car was steps away from us getting our baggage at the airport. Great setup - has a great system in place.

It was quick and convenient. Great way to get a car and fast. No waiting time. Just do everything on the app and no need to worry about catching a shuttle to car rental. They will meet you at the curb or in shorter parking.

It went very smooth and my host was very helpful. I would recommend it to any of my friends or family. I also felt safe and comfortable in our exchange which is a big deal. Altogether, the experience was pleasant and very easy to set up.

Adam was our host for the vehicle and provided excellent directions on getting the vehicle picked up and dropped off from the airport. The vehicle was clean and as described by Adam. I will definitely work with Adam in the future. Thank you.

We used Turo on a recent visit to Waikiki and will NEVER do it again. The host was dishonest, tricked us into changing the reservation regarding drop off all so he could charge us a US$50 pick up fee. When we challenged him, he phoned us and made physical threats (he's a big guy). The car was dirty on delivery and he tried to trick us into cleaning to pre-rental standard before dropping it back. No issue with leaving the car clean, but what rental company in the world insists that you take it through a car wash before delivering it back.

I discovered Turo through an ad on my PC when looking for a rental car for Spring Training in the Phoenix area. After researching it, I decided to give it a try. It was easy to use, my host, Tyler, was very responsive both at the time of reservation and as the trip approached. My driver, Jameson was absolutely the best! So helpful and accommodating in every aspect from the time I texted him that we had arrived, until he dropped us off at the departure gate. When we told him that Spring Training had been canceled while we were in the air, he was full of great ideas as to things to see and do in the area while we were there. Every one of his suggestions proved to be a top notch hit! Thanks!!!

I had such a wonderful, first time, experience using Turo. The host was outstanding and attentive and the car was beyond satisfactory. I can't wait to use Turo again for my next rental. I definitely would rent from this host again.

Fantastic App. Easy to use, great selection of cars, high value experience. Will utilize again. Car owner communicates very well, quickly. The car we rented really enhanced our road trip experience up Highway 1, California's PCH. Will look forward to experiencing an airport pickup next. Thank you, Turo!

Exceptional customer service. Clean car. Answered all questions. So polite and just an amazing experience. I would not hesitate to use the same car and service again. I have already recommended all of my friends and family. I felt safe meeting with George and that is so important being a single parent. He treated both my daughter and I with respect and was there for us no matter what time we contacted him.

Communication was great with both Turo and the vehicles' owner when we had questions. Easy shuttle ride to location and so much faster than the car rental process at the airport. Loved this service and will use it again in the future.

Amer met me at the airport. He was punctual and flexible and the car was perfect, and nearly new. He provided excellent instructions for the pick up and drop off, and included a sun pass. He’s very friendly and his awareness of the area is excellent.

Easy and affordable service when choosing to rent a vehicle. Great communication and clear step-by-step instructions on pickup and drop off. Clean and amazing gas mileage and smooth drive. If needing to modify time, the app was easy to use and approved right away without any hesitation and no extra charge. Second time using Turo and it didn’t disappoint.

Would highly recommended Turo to anyone needing to rent a vehicle. Cheaper than most traditional car rental companies. The option to have the car brought to you is also great. I had to extend my trip and Turo made that easy as well...

The Pilot was a wonderful vehicle for use. Very clean and exactly as described. The owners are very easy to work with and had everything where it needed to be on time. We would gladly use them again next time we are back in Vegas.

I would give Turo 0 stars if I could. I've rented with Turo since March 2019. I had issues previously with hosts canceling at the last minute or listing the car as available when it's not. Most recently, Turo is being charging me $829 for a scuff mark above the rear right tire of a car I rented recently. I told the owner that I did not know where the mark came from and I did not cause it because I didn't. The mark could have easily been wiped out, and with any other rental company it would have been considered normal wear and tear. The owner reported it, and Turo didn't even attempt to investigate or contact me! Then they blocked me out the system so now I can't even get around like I need to for the week. Spare yourself the headache and rent with a bigger company. The rentals are not that cheap per day anyway. I was spending $50 a day for a long term rental.

Turo was super amazing! Nice selection of cars, best prices, no security deposit, no having to wait in line and sign papers. I LOVE THIS APP! Very convenient, affordable and easy to use! The entire process from purchasing my rental to picking it up and dropping it back off was super simple and perfect!

I felt mislead about the car I rented. The car already had damage to it that wasn't disclosed to me until the host showed up and told me about it. The car had a horrible smell to it the whole time during the rental. The car ran low on oil and I had to suspend my rental 4 to 5 hours because the car needed oil. The host was late dropping the car off he was late picking the car up. I parked the car the night before and it didn't have any issues when the car was picked up the host claimed the tire was flat and the interior was dirty and that I didn't fill the gas tank back to a half. T

I am a host on Turo with 2 cars and >20 trips for the past few years. It's clear in several ways that Turo only looks to minimize their costs and risk at the expensive of their guests and hosts, particularly the hosts.___ They boast a few different insurance options for damage to the interior and exterior. I don't have experience with this. However, mechanical damage is much less secure.___

I would like to expose the fraudulent treatment I received by TURO the car sharing company. They have defrauded me out of nearly $600 after the vehicle I rented became disabled through no fault of my own on the 3rd day of my 9 day rental which is approximately $400. I incurred an additional $180 in emergency transportation costs. I lost an entire day of my vacation to get replacement vehicle from a different company which cost about $100 more than my original booking with TURO for a much lesser vehicle. I rented a cool convertible to have my Florida vacation in with my children. Instead we spent a day walking and catching Ubers to find ANY available vehicle in the small town we were in. I have not been refunded the remainder of my trip or reimbursed for any of my additional costs. There is no price they can pay for the lost day or degraded experience of our trip that I as a single mom saved for an entire year to take.

Rana was a wonderful host, very easy and professional. Rana was very fast to respond to the booking and answered any questions that I had. I even had to extend a day at the end of the rental and she was ok with it, no issues. Thank you.

Ken was extremely well to work with. Had a great experience and would definitely rent from him again when we are in Arizona again. The process was easy and we were able to extend the vehicle rental with ease. Thanks Ken!

It was amazing that I was able to use the vehicle and would recommend the company to friends and family. It drove good. Didn’t have any problems. I really liked it. Enjoyed it well. Am thinking about maybe looking into getting a car like it.

From start to finish it was a great experience. He was responsive and the process was convenient, couldn’t ask for more. Will definitely be booking again. The only thing I wish was that there be more time allotted for a late return even if you choose to purchase the insurance.

Car was clean, easily found in parking garage at FLL, owner was easy to contact. Turo is great! This app was easy to use, just needs some help with the messaging prompts with the car owner. Their communication was great, the app is just a little slow.

I had a great experience, the host was exceptional with very thorough details. Didn't have to deal with the hassle of the rental car agency. I will definitely use again, as well as refer to as many friends as possible. This was my first time and it went without a hitch.

Was my first time using Turo and it was easy, I just downloaded the app and searched for a car in my price range and followed the steps and then picked my car up. I suggest that you first download the app and make sure that your email address has the correct name as I had my son use his email address and I had to have it changed. But yeah if you need a car and don't want the hassle of rental car companies, Turo is the way to go.

Although we were very pleased with our vehicle and the host, we were very displeased with our experience with the Turo staff at the Fine Airport parking facility. When we arrived they said that the car's exterior was dirty and that they'd wash it if we wanted to wait but didn't know how long it would take. We decided to take it as-was.

At first, I was little skeptical because I would rent cars through car rental agencies. Then I was recommended to try the app while traveling to the east coast last year which I was very impressed. So I try once I got back home in Washington and been renting ever since.

My host was very helpful, the price was very reasonable and I very much enjoyed the car while I had it. It came very useful being that I needed it to get back and forth to work so I was very grateful for that.

I will never use any other service. It was fabulous. The vehicle owner was great. Great personality, efficient and it took no more than 5 min. Just as described. Turo is for me. Good bye to other rental agencies. Turo is hands down the best experience ever.

Unreal. I should add that a friend advised against doing business with them because when he did he was rented a stolen vehicle. First my rental was cancelled because the car supposedly had a flat tire, I had to catch an expensive Uber to get to the replacement. The Uber was supposed to comped, they gave me 20 bucks off the first trip. I paid for the trip home. A pebble hit the rentals windshield during my trip, Initially I was assured I wouldn't pay a dime for the damage, that it'd be covered by insurance... They took a 500 dollar deposit for repairs without notifying me. Not only have I still not received an estimate for the damage there's nobody at Turo I can contact now that I have a claim with the company. Email/Text only. STEER CLEAR OF THESE CROOKS.

The owner of the vehicle communicated effectively, and was helpful in suggesting where to pick up and drop off car. Car was clean and reliable. The app was helpful in maintaining communication with owner of car. I would highly recommend using Turo, and returning to this owner.

It was my first time using Turo and I was not disappointed from getting a good deal to the whole experience. I will definitely use this service again!!! I will definitely spread the word to all my friends and family to use Turo next time they need to take a trip!

I enjoyed the car and the people I rented the car from but I was really annoyed that I was Charged $40 extra because I'm under 26. That seems that an unusual requirement. Especially when I being 25 lowered my insurance.

The car rental was easy to book online using the Turo app. The car owner communicated well! Good car & good price value. Definitely will use Turo for my next trip. TJ, the owner met us at a hotel near the airport for pickup & end of trip delivery. Car was clean and as described. This is our 2nd rental through Tyro. Both rentals went elk! We will recommend Turo to all our friends.

I used to advocate for the convenience, flexibility and comfort of using Turo for car rental. I've taken two great trips around CO before a bad experience on my most recent one in CA, which has effectively ended my trust with this company in its ability to equitably serve renters of vehicles on their platform. **What (Also TLDR)**

Loved the car, especially having a convertible in San Diego! Car was very clean and everything was in excellent condition. Super easy to put the top up and down. Wish the directions to exactly where the car was parked was a bit more clear.

I love using Turo. I had no issues and it was way more convenient than traditional rental companies. I was able to try out an electric car for the first time and it was amazing, just the area I was in made it hard to charge but it was still a fun car to drive.

Alfonso was a true professional in every aspect of the word. Will definitely be using Turo in the future!!! He showed all the features of the car and took his timing showing us everything about the car, we will definitely use Turo again.

My first experience on Turo was magnificent. The host was on time and courteous and straightforward. I had no issues whatsoever. Will be using Turo for all future trips possible. I will recommend to friends and family.

All communication with the host was prompt. Price was great. There was no line to wait in and no papers to deal with on-site since all of that was taken care of in advance. The vehicle was well represented, clean, and in good running condition. I would not hesitate to use Turo for future travels.

I had heard about Turo by watching Doug ** review cars he'd rented with your service. I found myself on vacation in Florida, and in need of a car last minute. The car rental agency near me only had expensive cars left, so I turned to Turo. I was able to rent a Tesla for the same price as the agency would have been (and had a great time!). The process was easy, the renter was outstanding, and the experience great overall. If I had to nitpick the app (as a UX designer), there are a few areas of improvements. 1- The chat doesn't refresh when a new message comes in unless I kill the app. 2- The signup process is a little lengthy. Maybe consider simplifying it, or at least break it into smaller logical steps. -3 The "end rental" part is confusing.

I enjoyed the entire experience!! I do think more miles should be allowed. By the time you add insurance you're paying the same if not more than a regular rental. But it was overall great and I will use Turo again!

My experience was a mixed bag. At first it all felt like it was going well. I was very happy with the car and my interactions with the car host. After returning the vehicle to its owner a day early and giving him a positive review I received a request for reimbursement of $316. My 2 day rental ended up costing me nearly $500. Somehow I managed to misunderstand the mileage allotted for my trip, not being daily, but I suppose for the entire days rented. Ultimately I think I would have been better off using a car rental company. $500 for a 2 day rental of a Prius is a bit on the steep side for me. The $.55 a mile (smaller/lighter print) info could have been better presented. Maybe in the same size and bold print would have been more clear. Never did hear back from customer service.

All was well. I wish the owner would have let me know the engine light was on prior to me reaching out to them about it. The process is easy. I loved the experience. I didnt need to meet with anyone to pick up the car.

After my host canceled our trip the night before with no warning it took way too much haggling time get Turo to cover the difference of a new trip with a different host. They STILL didn’t completely cover the entire additional cost of another car. It was only 30 dollars and they would only agree to pay half. I will remember this next time I need reliable transportation. Great service if you want a nice car for a day but if you’re looking for reliable cheap transportation you may be better off with a large rental company.

Turo is a blessing for car rentals. It is the must check out for lots of savings. When you Research car rental in Turo you choose a rental and communicate through Turo for length, where to pick up and terms as well as cost. It was perfect renting from Martin. Easy pickup near where I was staying. When a car issue came up, he instantly resolved it and I continued on my way. I would recommend Turo as an alternative to LV airport renting. Do note mileage limits and any other items that may be noted; this is an individual renting the car and not a big company. Martin worked for my month rental perfectly.

I would give our experience ZERO stars if I could! We have had THREE hosts cancel on us in the last 24 hours. After the second time, my husband called and (after a LONG phone call with Turo’s customer service) finally got another car lined up (which they initially wanted us to pay MORE for even though we said we would not be giving them any more money). While we were on the airplane, that host also cancelled. Now we are sitting at our destination airport with no car while my husband once again is on hold with their customer service line. The lady he is speaking to basically said she can’t do anything and will refund our money. ALL OF OUR HOSTS WERE HIGHLY RATED. Don’t believe the lie that you just have to pick a top host and you’ll be fine. Absolutely terrible experience and we will not be using Turo again.

The car was good. I love MINI COOPERS. The trip was good. SIZE. SPACE. GAS. Response time, great. FELT LIKE A VIP. What else can I say?, money well spent. Would I recommend to a friend? Yes I would and I already have.

I save quite a bit of money by using Turo over the traditional car rental agency. Probably about 35% or so. I had a minor problem with the vehicle but the owner was able to switch out for another car for me, so it was probably better scenario than if I'd rented from an agency, had an issue, and then they would expect me to bring the car back to them to trade it out. This owner actually came to me on-site with a new car.

I have tried to get money back after complaining about a host's service and car quality and Turo is refusing to address my concerns. I want to write a review for my host but am unable to because the trip was "canceled" even though I spent an entire day with the car. Noah from escalations is being unresponsive after voicing my complaints and is literally ignoring my emails and calls. I have never heard of such bad customer service. I don't feel heard by Turo representatives and they are not making my situation easier by mistreating me like this.

Great experience all the way around! I will never rent from a national car rental agency again after using Turo! Our host was fantastic, the car was perfect and even smelled good! Curbside pick up at the airport and our host even had cold water bottles for us when we arrived! Great experience with Turo!

Turo worked out great for taking one day and driving around to sightsee. Much less hassle than rental car companies. It was a good value and a great experience. We managed to travel 281 miles and make 4 stops for taking in all the beautiful places around Phoenix. Will definitely use Turo again. Thank you!

The car was good, the host was great. The car did have a trans or rear issue in low gear... it would just buck or jump randomly. I personally wish Turo would rent parking lots or something airports for easy pickup and drop off for everyone.

Just wanted to share with everybody our great experience with our car rental with Turo. My wife and I rented a vehicle for our week long visit to Guadalajara and it was a great experience. The car was clean. It worked great and the people were super nice. Picking us up late at night and dropping us off really early. Am will definitely rent with them again????

Turo experience was awesome! Easy to gain access. Easy to navigate. And Contact with the Car owner was super easy as well. Will rent again! BTW, the Owner was super flexible too! Ended up getting off of work late for pick up.... He made arrangements... and the same on return!

My trip was good all besides the milage amount per day and the price of cars. My trip was smooth the car was clean and my host Jerome was excellent, Turo could make a few minor accommodations but I would use turo again.

We rented a Jeep on our business trip to Arizona and it was our first time using Turo. The experience was great, would definitely recommend to other people! The pickup coordination was super easy and convenient. The drop off location was extremely easy as our owner send specific directions and since we dropped off and picked up at the airport it was super convenient.

This was my first time to use Turo. Setting up the account was easy and the messaging with car was easy and fast. Instructions were clear. The vehicle variety was large enough for me and I got the kind of car I have wanted to drive in a long time. I will use it again.

Easy to find and select cars. Payment easy and support call went well. My host Argisht was great and so was his red Colorado. I really like the filter feature where you can select the car you want and also the price range. Argisht’s truck worked well and was fun to drive.

I think my experience was great!!! Prices were super reasonable and the host was great. I had a great and comfortable weekend knowing the car was reliable and clean, and well maintained. I would for sure rent from Auzzy again.

I enjoyed simplicity and transparency of the whole rental process. Very easy and user friendly website, followed by trouble free and very pleasant rental. The car was exactly as advertised, additional items available for rental were well priced and very helpful. I will gladly use TURO again.

First time Turo user. Was skeptical at first, but had a great experience. Only issue I had was that the I feel like I was sort of misled into thinking I had to purchase some type of insurance. Would have ended up being about $150 cheaper if I had opted out of that, but I guess that's how they make their money. My host exceptional in terms of communication, punctuality, and veracity.

Where do I begin? The owner of the car offered free airport pickup in Maui but it cost me $13 to get it out of parking and the owner just blew me off about a refund for this. The car hesitated the entire week and had clunking noises the entire week especially backing up. The radio was out but the owner provided a Bluetooth device to play from our phone. An engine warning light came on as we approached the airport as we were returning the car. I think I'll rent from a real company next time in Hawaii. This is our second bad experience, at least we did not have to get towed like our Turo car in Kauai. The bright side is that we were able to get where we wanted and we saved $10 for the week when compared to Priceline...not worth the risk by any way shape or form. Turo needs better quality control.

I booked a rental vehicle through Turo from Denver airport. Everything regarding the pick up, customer service, Turo reps/supervisor communication was subpar. I wanted to cancel because I couldn’t locate the car and I was gonna be late for my appointment but that wasn’t going to happen without a charge fee. Two hours to locate the vehicle, I couldn’t add a driver nor I was able to modify the trip drop off time on my own. Now it says the support email was changed and I can’t even send them an email. Long story short, just go with a reputable car reputable company.

Great vehicle for what I needed. I would definitely do this again. Vehicle gave me no problems. I had the vehicle for weeks. I have been ubering for 3 months and for 45.00 less per week I saved money and had the luxury of having a temporary vehicle to get me around for all the little daily or weekly errands that need to be ran.

Sami is a genuinely nice guy! I will use his vehicle again when in town! Car ran well and was exactly as described. He was great to communicate with, quick in response as I extended car use twice while I had it!