Turo Reviews

Such a bad experience with Turo. The car smelled badly of cigarette smoke, had stains all over the seats, and was filthy. Would have cancelled but by then no rental cars were available and I had already Ubered to the pick up location. Ended up detailing the car myself at a nearby car wash and buying seat covers. The stench never truly went away though.

I've had 2 rentals with you all and planning number 3. This service is awesome! Each host I encounter have been very pleased and thorough when it came to their vehicles and if I needed anything to report to them. Keep up the great work.

Overall, really a great experience. However, one GIANT glaring issue that I see is the window where you don't let people book another vehicle within the same time frame. If I am returning a car at 12pm on a Saturday, I would PREFER to get another car at 11am the same day, so that I am not left with a vehicle. One other issue you are having is a bunch of scammers? or people who post up beautiful vehicles for very cheap, and then when it comes down to rent them, they flake on you last minute.

I got screwed by Turo twice. Once when a customer used my easy pass but did not tell me and when I asked for reimbursement Turo refused because I did not add the transponder number in the details before the trip. I eventually got the money back on my own by threatening legal action against the customer. No help from Turo at all. Second issue someone stole my windshield wipers and I couldn't file a claim because I didn't take pictures of the wipers before the trip. Like anyone takes pictures of the wipers before any trip. They are complete scam artists. Their so called insurance is trash! As well as their customer service especially their incompetent agent Luis **! I deleted the app and am now with Hyrecar. Much better!

Much better car options. Renters were super nice. On time and also flexible pick up and drop off. Only thing you should do better is affordable insurance or partnership with credit card companies. Extending the rental was crucial when our traditional rental fell through. Definitely will do again!!

I have rented vehicles on two occasions on Turo. Both have been wonderfully pleasant experiences. My hosts have been professional and I have saved money and enjoyed the vehicles. I will always rent from Turo whenever it's feasible. My last rental was in Orlando and my host was wonderful. He even dropped off my family at the airport and we enjoyed getting to know him.

We hit the road in Glenn's Escalade and the car became an instant part of the family! There were 6 of us and we did not feel cramped at all even with all the luggage. Glenn was super accommodating with pick up at the airport and return at a hotel. Communication was a breeze. The car contributed to a very successful family road trip.

Fantastic experience. Quick and easy process and everything went smoothly. I will definitely book a trip again. Really cool idea and I hope more people become aware of the extra income they could be making by renting their vehicles out.

Turo is great, your protection policies are very expensive. I've decided not to book some trips because of the high fees and trip protection. Mitigate the cost or show customers it's not necessary. Partnerships with credit card companies that already cover the rental would show customers they already have protection for their trip. Also continuing your efforts to monitor bad actors in the hosting space removing people who make frivolous claims.

Easier and more flexible than renting a car, plus you look like a local when you’re driving around. It’s great to be able to communicate easily with the renter and to deal with any changes in plans or problems without going through a big company.

For the most part have always had a good experience when using Turo. My last rental with Mehana was awesome and I'd highly recommend anyone looking for a hassle free way to rent outside of a rental company. No long lines or waiting. Most owners are very accommodating to your schedule and any special needs you may have.

Hello, I have now spent over an hour getting the run around from Turo regarding my insurance claim. There is apparently a "process" that is clearly not too host friendly. I have over $4000 worth of damages to my Jaguar and my claim was declined due to 'UNCLEAR PHOTOS". The customer took photos of small leaf particles and dog hair in my car, don't you think if there was body damage prior to her trip she would have CLEARLY noted such? I would appreciate someone calling me directly to discuss this as no one in any of your customer service departments can assist. They just say that is a different department and they don't work by phone! The Host experience has been horrible. I would not sign up and subject yourself to potential expenses even with their insurance! Clearly, this is going to consume my time, I hope it doesn't have to go to the level of suing, but it appears to be going that direction with the horrible service received so far.

The host was very responsive and courteous. Disappointed in the rigid "policy" of Turo corporate not allowing an hour or two flexibility with a grace period on either end of a 5-day rental. Sometimes the airline flights don't align perfectly with 24-hour increments. The big rental car companies all have grace periods, and you stand to alienate many would-be customers for that inflexibility.

I will say for this being my 1st Turo. IT WAS THE BEST SERVICE. Kymnicka went above the call of her service to even provide a birthday card for my daughter since I was traveling to celebrate her 13th birthday. Thank you so much.

The Slingshot was awesome, great customer service. Great selection of vehicles, if you want it, they got it, Drop top Mustangs, all colors. PRICES are great. Drop box if you need to return the vehicle overnight. Easy to rent, in and out.

I loved how easy it is to rent a car and how great communication was with the host. The car I got was reliable, got me safely to every destination on my trip. The host was great. Will rent through Turo again when needed.

I’ve rented from Turo on multiple occasions now for personal and business use. All in all I’ve had very positive experiences. There are still times I prefer the convenience of a traditional rental car, but if I need a specific car, I usually check Turo first.

Turo has created a service that delivered above and beyond my expectations. I did get lucky with Vincent who was super communicative, very accommodating, super easy to work with. Plus, his 2017 BMW was spotless, sporty and a fun ride.

We used Turo for the first time on a recent vacation, and I couldn’t be more pleased with the experience! The app was very easy to use to find a car in our destination city, and communication with the owner was very quick and efficient throughout the rental process, start to finish. I’ll gladly choose this over traditional rental cars in the future.

My experience was amazing. The person I booked the car from was really organized and punctual. They had fast communication and was excellent overall. I had no issues when booking the car, to actually driving, and dropping off the car when finishing my trip. Would definitely book on Turo again.

Very clean and runs well. Owner met us on time and picked up the car on time. The image and description was accurate. We will use this service again. The rental fee was very reasonable compared to all the national car rentals company.

4 canceled confirmed bookings and deposit withdrawn.. Now I am inconvenienced waiting to get my $500 deposit for days and no car booked. Very disappointed… Also another car I booked prior with unlimited miles I was charged mileage over 100 miles at $3.99 a mile over .. It was taken from my deposit and after several attempts and one monthly later I still haven’t been refunded.. Renter beware … Terrible experience.. Enterprise Rent A Car has never given me these problems..

Great experience. Easy to set up and I was able to rent a Corvette for the price of you average econo box. Very satisfied and I will definitely use the app again. Depending on location you find just about any vehicle.

Turo is great! I started using the service a few years back, and it has only improved over time. With the app, it's almost foolproof in that I can define my price range, filter results and get exactly what I want to drive, at a price with which I'm comfy. I'm very fortunate in that I typically rent from a Turo All Star Host near me, so I never get stressed, or worry that I can't find a vehicle when I need it. I only use Turo to rent cars, and never really want to see a typical rental counter again!

Just now. Don’t rent from Turo. Don’t rent from Turo. The people who own the cars are open to do whatever they want. On my first rental, I got charged $50 for recharging fee. And because I didn’t take pictures at the end the car owner hit me up for another $500 charge for a bogus scratch. And Turo will not do anything about it. This app is a disaster. Don’t rent from them. You’ll get ripped off.

I have been using the app whenever I travel for some time now. It is extremely convenient as well as saves time and money. I am able to get into nicer cars for the same price as a standard vehicle from the “big guy”.

All went well. Assam was a great host, organized and communicated in a timely manner. The car was clean and a good car for the road. We visited family and friends, and the car had plenty of space for the four of us. And, the car has been well maintained.

I am very dissatisfied with Turo. They restricted my account from the beginning with no explanation. I asked for a phone call and they only email me saying I'm restricted. I have no moving violations, background is clear, haven't violated any of their rules since I've never rented yet, good credit, been driving over 20 years and I'm a driver for Doordash, Uber, Instacart and Hop Skip Drive (which is driving people's kids). So it makes no sense for them to restrict me as a driver.

Past issues with broken down vehicle. Was never compensated. Credits for 10 day rental was not given to loyal customers. Customer Service doesn't handle issues immediately. Leaving customer with issues never being resolved. I would like to be contacted by upper management.

We rented a Ford Cmax in San Jose California. While we had the car a shopping cart scratched the paint. The damage was reported immediately, we were charged 500$ for the damages as a deposit. We were then told that we had to pay an additional $2,343.67 for the scratch that remained, the scratch was less than 1 inch long. I can get an a Honda Civic painted for less than that. We called to talk to a rep and was told that the damage was assessed using the photographs uploaded using the mobile app, but the rep could not tell me who was doing the assessment, or how many images that were uploaded that got to be viewed.

Discovered two nails is in my tire on Saturday which forced me to out car in shop same day. I drive for a living and had appointments already scheduled for Monday as early as 9:00 am. Tried to rent through Enterprise, but locations were either closed or no cars were available. I was able to rent a car through Turo last minute and Ubered to get car SAME DAY! Smooth process!!!

Absolutely terrible experience. I had a booking for months and confirmed recently with the host. Just prior to leaving for my vacation, the host cancelled. All reasonably priced cars were gone, leaving me stranded and out money spent on flights. Thanks for nothing, Turo.

I've been with Turo for over 2 years, and this is the first time I had major damage. Turo basically forces the host to communicate with the driver to come to an agreement on repairs. I did once in the past and the charges were minor, about $100 so no one would think of using the insurance that Turo provides. The customer paid and all is fine.

I host out my 2017 red Subaru STI/WRX which is a standard. I had a renter who called two days after having my car asking me how do they use the reverse. Two days later my car was towed in front of someone else yard with my keys missing. I towed the car to the dealership and parts with labor to replace the clutch was 4100.00. Turo only gave me 1800.00 while I have to pay the rest: be careful if you're renting a standard race car because people will race and run it into the ground and Turo will not hold the renter accountable. Good luck. The 700.00 I made from Turo pretty much went into fixing my car so I lost out and had my bank go - instead of a nice steady second income.

Very great first experience. Well worth it. Thanks a lot. This app should be in everybody's phone. Excellent. This was my first time and I can't wait for the next time. Maybe try an new kind of car but the BMW was perfect for exact precise selection I needed.

Always had good experience through the Turo app. Strongly recommend two friends and family. I have use the The Turo app Twice so far and it has never let me down. I enjoy using the app. It seems much cheaper than any rental agency and much better selection of cars. Again I recommend using Turo.

I rented my first vehicle from Turo and their staff was awesome. I had a slight inconvenience with a host because their car was unexpectedly unavailable due to a previous renter and turo's customer service agent handled the cancelation for me. As I attempted to book another vehicle there was another minor inconvenience and again Turo's customer service representative handled the situation exceptionally well and prompt. I felt extremely comfortable and confident that Turo had my best interests in mind. Not to mention, rental car companies pricing is nearly double the rates on Turo with better customer service. Win-win with Turo!

Turo is very good for people who rent the car but not for the host. Please add options for host to can record video for ex 30 second. Will be more easy for host to make every time pictures. If customer have ticket and violation Turo should be also charge additional $10 fee for inconvenience.

The Turo experience was effortless. The app is easy to use and the Turo host I did business with was a pleasure. I would recommend Turo to my friends and to closely look at the comments/feedback of potential Turo Hosts.

I really enjoyed Addidas hospitality. Everything was so simple. He had the vehicle cleaned and gassed up. He explained how the car works and all really was a enjoyable rental. Will rent from him again and tell all my friends about it.

I have used Turo a number of times to test drive vehicles I am considering buying. 20-30 minutes with a car that you are going to pay 30,000 or more for just does not seem like enough time to judge the feel. With the app I can find a similar car to what I want and for a reasonable price I can test drive the car. I have done this a couple times and one time realized the car was not for me but twice that it was. Highly recommend this as an alternative to renting as well, especially with the current market prices.

The car owner, Katie, was right on time and very accommodating. I suggest that Katie leave the car owner's manual in the car so one could figure out how some things work. The car itself worked just fine and got fantastic gas mileage. I was able to get a great rental price on a very good and clean automobile.

Todd was great and his Slingshot was even better. The pictures didn't do his vehicle justice. Todd was friendly, courteous and took the time to explain how to properly operate his vehicle. Would definitely recommend him to friends and rent again!

Turo scams its customers by charging huge amounts for damage that was not caused by the customer. They were sued in a class action lawsuit for exactly this. They lost, and still continue to commit the same scam. I rented a beat up minivan in 2016 through Turo. I had zero accidents, no fender benders, no parking mishaps, nothing. When I returned it to the owner it was cleaner than when I received it. The owner looked it over and had nothing negative to say.

This is the second BMW we have rented via Turo and the experience was awesome! The renter picked us up at the airport and got us back to the airport after a 10 day trip! Saved quite a bit using Turo vs a standard rental car and many more suitable options as well! Highly recommended!

My choice came about from necessity—not necessarily because I sought out Turo. I was asked to conduct business in Indiana at the last minute and there were 0 rental cars available. I had the Turo app on my phone for a couple of years and decided to try it. Although it was more expensive than I had budgeted, the car was magnificent and the service wonderful. I had arranged for an airport delivery (something that adds to the price) and the car was at the curb when I walked out the door. It sure beats standing in a rental car line! The car did require premium fuel which added several dollars to my rental costs, but everything was so good about the experience that I was more than happy to pay a little extra. Paul and his mother did a great job in making my trip a success.

Why is a policy we can return a car 1 hr after scheduled time? I picked up 4 hours after pick up sched so I should have kept 4 hours longer IMO, owner said yall had a policy that I would be charged a day, not nice.

Very straightforward and easy, hassle free experience from initial pick up through drop off. Very convenient and great people within my local community that we can do business with. Keep Turo as it is, it's definitely an asset and for me a lot better than my rental car experiences from the major rental companies.

Way better than your average car rental company. My wife and I only use Turo for our rental cars, highly recommend. Cheaper prices, easy to communicate with the owner of the vehicles and an easy to use app. I also like the fact that I am helping an individual trying to earn extra income vs a large company. It is a win-win.

Didn’t see a point paying $800 for an random enterprise vehicle vs $800 for a nice Tesla for the week. I would recommend Turo over traditional rents a car services. The customer service needs some improvements though.

I used a Turo rental to drive from NJ to IL. On the first day of rental, the car started having mechanical issues (I believe the transmission was failing, but not an expert) and broke down. Turo offered a replacement car, but was not able to get me one in IL that I could return to NJ. So that was useless to me, and I ended up having to fly home. The car was a Nissan Versa 2016 at about 83k miles, which is apparently a common time for the CVT transmission to fail. (I'm not a car expert, so did not even think to look at the mileage when renting.) The host was an all-star host with hundreds of 5 star reviews.

Great experience and savings on the vehicle. Now that I know the ropes, Turo will be my go to for car rentals. The car was well maintained, clean and perfect for my needs. Antwon walked me through the process so it was seamless.

Experience was awesome. Turo will be my new Rental Car Go To. I will definitely tell all my family and friends. The service was so convenient. I just love it. The process was so easy. I don’t see myself going anywhere else.

Car was almost three hundred dollars and it had bad brakes and low tire pressure. Wasn't worth the money I spent. Very dangerous. To be driving out of town. Everything was booked so this was my only option. I just want a refund for having to experience this issue.

I was a first-time Turo user trying to rent a car for a vacation. I rented a car in which the owner/contractor cancelled after my booking. I decided to give Turo another shot and I booked with another owner/contractor. Everything went through and I thought it was going to be a great transaction but I was definitely wrong. I landed at my vacation destination, waited in the airport until it was time to pick up the car, took an Uber to pick up the car and when I got there the owner/contractor tried to tell me that he cancelled my reservation which was incorrect because my rental on the app said it was in progress.

Turo is so much better than renting from a rental car agency. They deliver to you at the airport or you can pick up at the car owner's home and their cars are always newer and nicer than the car companies. We love using Turo!

With the crazy prices of rental cars today, Turo offers an affordable option. I have never had any issues with the vehicles I have rented on Turo. I did have an owner cancel on me 3 days before arriving for my vacation which was very disturbing just so he could raise the price. I would certainly like to know what Turo does to protect renters from this happening?

Rental cars are super expensive right now so we rented a car from Brenea, 2015 Nissan Rogue for half the price for a week. We heard from other couples on their trip that a rental car would cost them 600.00 a day, we spent 750 dollars for 8 days. Car was super clean and well maintained and Brenea was great.

Main issue we had was trying to extend our trip by 2 hours which the host was okay with. Was going to cost us an entire full day's rental fee. Should have a prorated fee for late check out. Other than that we enjoy the extended car selections.

First Turo experience went as expected. What I Loved:

I will be honest, Turo was a last resort for me. I was relying on a friend who was unavailable to reserve me a vehicle through their job. Ending up reserving a vehicle from Turo and everything went well. The process was smooth and the person I rented from was flexible and allowed to rent at the last minute. My family and I enjoyed the vehicle and we plan on renting from Turo in the future.

This is my 2nd time using Turo. The experience wasn't as good as the 1st. I requested a vehicle from the airport during the search. It was only later before the trip that I found out the vehicle wasn't at the airport. I had to taxi to the host's house to pick it up and taxi back to the airport.

This was my first time using Turo and was very impressed with the ease and flexibility throughout the entire process. During this first booking I was thrown a road block, the car I rented broke down before I was able to take it. The host offered me another car In place of it. Only thing I had to do was reach out to Turo directly and let them know I approved the vehicle swap. I will definitely go to Turo for all my future rental needs! Way to go.

I will keep this short. The first 3 cars were cancelled by the owners within 24 hours for various reasons. The fourth car cancelled 20 hours prior to my trip. The owner texted me to see if I was interested in another car (the car I was to rent got a mysterious flat that could not be fixed in time), and tried to get me to go out of the Turo service arrangement and meet him somewhere to get the other vehicle. In the 2 months since my initial booking the prices increased 250% for the last second booking. Turo offered me next to nothing (about a 8% credit for a new car rental). In summary, stay away!

Rental cars are way better than Turo. Pathetic service!!

Put in the airport (LAX) and the vehicle I rented I never even picked up because it was so far from the airport and no LAX delivery. The car was literally a 2 hour trip away from the location I selected to book the car. Absolutely ridiculous.

I really like the experiences we've had with Turo, we've only used 3 times but have had great communication with hosts and vehicles have been great. This time, tho, my husband wasn't on this trip and at the last minute, there seemed to be an issue with me being primary driver. Luckily, I was still able to pick up & use the car and I'll figure out the app soon to have us both able at anytime to drive a car. I really appreciate the host, Ryan, he responded quickly when needed.

I work with Turo as a host for two cars in Las Vegas and I also use Turo regularly when I travel. Overall it's provided a great way for me and my family to make extra money, and also to save money when we go on vacation. The one thing I wish Turo would be better at is removing people from the platform who do not follow the smoking policy.

A host flaked on me and canceled a reservation 45 minutes after it was supposed to start (so I was standing there and waiting). Then they canceled so I had to go to a rental car agency and pay extra for no advance reservation. All of this is arguably fair because Turo functions like a middleman. They can’t guarantee all cars (unlike rental car companies, which do). However, what concerned me here is that Turo did not permit me to write a review for the host, who still has a 5 star rating. Instead they left an automatic unrated note that doesn’t affect the host’s score. So don’t believe what you see on that app: they block and censor reviews.

How can you go wrong with a well cared for late model S class Mercedes? Michael was a great host and thought of everything. I was impressed with the ride quality and the sound system in the car. We will use this car again.

The car was in a nice clean state, and Wilfris met me at the airport and picked me up from the arrivals area, never had to walk or wander around looking for him. I would highly recommend him for your Turo needs in the NJ area. Next time I’m back I know who I will be calling! Thank you for everything. To top it all off the car was Amazing, almost brand new with barely any miles on it.

The host was great, on time, very polite and friendly, but the car was not in such great shape. There were quite a few big scratches on the car, there was a tear in the convertible top, and one of the side mirrors was taped on with duct tape. It was not the car we saw in the pictures. I understand a 2012 car is going to have some bumps/bruises but we did not see them when we saw pictures and booked online. Also on our last day the battery died and we had to pay $90 to have it jumpstarted.

The TURO App is very user friendly with many options, and a great alternative to traditional car rental agencies, especially right now! The TURO client was really helpful, flexible and reasonable. I travel a lot and will definitely use again!

Very good experience. Pickup was quick and very close to where we were staying. Return was just as easy. Car was clean and in excellent shape. Would definitely use again the next time I am traveling to Las Vegas or in Hawaii.

Everything was great. The young driver’s fee was a little too high in my opinion. I feel like the standard insurance which was the same price should be required for drivers under the age of 25 so it evens out.

My experience was great, the customer service from the client was perfect. I could not have asked for a better experience. Car was in great condition and very clean. Paula and her husband went out of their way to accommodate my family.

The ease of mobile app and communication once I had booked the order were amazing. Amazon like. Keep up the good work. I would definitely recommend Turo to a friend. Here in Hawaii there is an abnormal low number of rental cars that did skew the economics considerably. Even though I saved a lot of money using Terrell it still was over $250 a day for a minivan. That’s no one’s fault but Covid.

I rented an Infiniti Q60 two months in advance to ensure I had my travel plans booked accordingly and at a good value. Fast forward to South Florida, visiting family, and the day I was to receive my vehicle, the car never arrived. Turns out the listing on the site was a scam, and through much back and forth, I was eventually refunded my amount but left without a car. They refused to book me another car since it was not last-minute and no cars were available on their app in a price-point within the amount I made my reservation. I ended up going through an actual reputable car rental company, Hertz, and had to pay +200 for an economy car over what I originally intended on budgeting for a car rental.

I had the pleasure of using Desmond 2017 BMW X5 ( in great condition). He was very courteous and accommodating. Turo is a far better experience over any rental car agency I’ve ever used. Turo the new wave. Awesome fantastic good deals. Turo the new way to go!

My very first time using Turo was awesome! The app was super easy to use and any questions I had were answered promptly. I even requested to add more miles to my trip because I was going out of town to attend a funeral! They added the extra miles to my trip immediately which made my already stressful trip less stressful. Thank you Turo, you have definitely gained a long term user!

Gabriel was awesome. The Vanderhall was so fun. We arrived late for pickup due to a delayed flight and he was so helpful! He also offers beach towels and coolers. The Vanderhall was in great condition and he offers a nice amount of mileage.

This was the worst in cost, car, and experience! The fees are excessively high! You do have to buy additional car insurance, which was $37 extra per day. Joe claims the car is easier to get to than the professional car agencies yet it costed us $22 to use an Uber from the airport. We could have used the airport shuttle for free. The car wasn't that clean on the inside and outside. The windshield's interior had a film of dirt. And yet they expect you to clean it professionally and vacuum before you return it.

Getting rental cars has become the QUITE project for travel post-Covid, so I was thrilled to discover Turo. However there are some issues with this service worth noting:

We had a fun trip and the car was a pleasure to drive. Picking up car and turning back to Thomas was very easy. Thomas was the perfect host. (Great communication.) Thanks. I’ll be back. Hey, Thomas what other cars you got?

Recent trip to Denver, rented from TURO, Porsche Macan, three women, one in her 70s. First day we use car it gets a punctured tire, spare tire defective, we were left to our own device in a gas station parking lot for over four hours, in DT Denver till we finally arranged for a Uber on our own….was in parking lot till after midnight. We were not allowed to use our own personal AAA. It had to be through TURO! Read all the fine print!

Flew into Portland, Maine, 2 hours south of my destination. Got a car thru Turo. Hired a cab ($60) to drive further south to Saco, Maine, to pick up my “rental” car from Tyler **, the “host”. Cab dropped me off at the location I was given. Between the discarded mattresses and couches in the front yard, I sat and waited for 2 hours. My father googled the location and sent the police to where I was because he was concerned for my safety... I was in the middle of nowhere in an unfamiliar town, in an unfamiliar state. This is unacceptable. I was not reimbursed. I got to my destination 8 hours later. TURO IS THE WORST. ABSOLUTELY NO CUSTOMER SUPPORT.

I booked a car for a 2 week road trip a month in advance. When I emailed the host today to arrange for pickup she suddenly cancelled "the car has problems." Good thing I emailed her. Because I had booked in advance, I had discounts. Now there are no discounts and I cannot afford the prices at this last minute cancellation. I did what I should have done to begin with - rented a known name via Kayak.

The 5 year old Hyundai Elantra had worn tires that displayed “Replace tire” on the tread. The engine oil was low, at the bottom of the dipstick. A body panel below the rear bumper was missing and bodywork repairs were DIY. The windshield was chipped in several places. The price was too high, but this was the only car available when our reservation became unavailable due to an incident. Turo contacted me to help, after I had already found another car. Two weeks in this little car cost us $1355.!

This host was on time and had the car ready for pick up. Answered all questions I had leading up to my pickup. The drop off experience was just as easy. Thank you and I will be using Turo again in the future.

Car rental was excellent, quality vehicle, good pricing, very good host! I would recommend this vehicle to others. Vehicle was clean, economical, ran well, had no issues at all, and with unlimited miles you could not beat this deal! One of the better rentals I have used.

I needed to move a family member to another state & we needed a rental truck & none of the rental companies had any, so my nephew told me about Turo. I will never use them again. If it was possible to give no stars, I would. There is no way to contact anyone except through a chat, & the phone number they leave just rings that fast busy tone you get when a number doesn't work. As far as I am concerned, they are nothing more than a scam company ripping people off. I booked my trip for 3 days, 2 days into the trip I get a text from them telling me my trip is about to end & that I needed to return my rental.

On my last trip. It was mandatory that cleaning fee option was chosen. Renter wouldn’t book trip without it. Please either do not allow this. Or make this a mandatory option that can be added to reflect final price. The point of the app is to see the total price and make it easier for a person that is renting..

Easy to extend trip and communicate to vehicle owner. Great value when rental car companies didn’t have inventory. Was able to select a vehicle at my convenience and within the budget I had in mind. Will use this app again.

I couldn't ask for more. Van was in great condition, easy to find and communication from the renter. Van was recently detailed and in like new condition. Finding a brand new van on Turo was a surprising gem! What more can I say? Awesome!

I had a great experience using Turo for the first time. App is user friendly and accurate. I highly recommend Turo for any car needs. Also Reda the host was great and attentive to my needs. He made sure I was 100% satisfied.

Great vehicle and process. Calvin was very responsive and I also had to call customer service one time before my trip and they were fast and professional to make the appropriate changes I needed. I would rent again using Turo.

Easy pick up and drop off. Car was in excellent condition and perfect for getting my family around while my car was in the shop. Will definitely use TURO again. Price was also so much better than using a traditional rental company. I’ll never rent with anyone else but TURO.

I really enjoyed Turo. I just don't like the fact that you have to take the liability insurance if you have your own insurance. I think that should be an option. Overall everything else was great. I will use Turo again.

Everything went perfect. The car was absolutely amazing. It was better than I could ever imagine. Definitely will use it again. The owner was actually pretty helpful, easy to pick up and to drop off and answered every question I needed.

Depending on where you're going, Turo can make renting a car even more convenient and economical than the traditional rental car companies. Just be communicative in your bookings and updating your host. It's a little more reliant on communication than the rental companies, depending on your expectations.

First host cancelled our trip the night before we were supposed to leave on an early morning trip we had booked 6 weeks ahead of time. We booked another Jeep which the host had advertised as good for long trips and rated at 18 mpg. Once on the highway we immediately realized, the lifted jeep was not meant for the highway as it was bucking and pulling all over. We returned it immediately. The host left us a bad review for this as he was not accommodating to either of our 2 requests. 1-to be able to leave my motorcycle there as it was quite a drive to pickup this vehicle since he didn't offer delivery. He didn't permit this either so uber/lyft was only option ad additional cost. 2-he would not allow us to add the EZ-pass to our account making it very difficult to travel on the toll roads without big long calls. Turo credited us a bit which helped but did not cover all the extra expenses.

Fabian our host was outstanding. He went out of his way for us and really helped us out. Cars in Oahu are scarce at the moment. We needed transport, after we engaged with Fabian everything was perfect, Thank you again for being a super host.

Thank God for such in a day when rental cars have become unheard of in Hawaii. Would do again. Have another car already reserved. Hoping for the same great experience. Certainly a great way to rent something you may never get a chance to drive.

SCAM ALERT! If I could leave negative stars I would. 2 hours into my rental, I got a flat tire. Turo did provide road side assistance and at first reimbursed me for the tire repair. Then they reversed the reimbursement for the tire repair without first notifying me as to why. Turo also charged me for a late drop off fee which I had to show them the time I dropped the car off and a plane ticket showing departure time.

I reserved this car 4 weeks in advance. I paid the full price upfront. The car never showed up. My girlfriend was left stranded at the airport and rental car prices had doubled from a month earlier. DO NOT TRUST TURO.

We used Turo for the first time last weekend and it could not have been easier. Our driver Shannon met us at arrivals at the airport, the car was exactly as pictured, and drove great. Communication through the app was seamless. Definitely using again soon.

Wonderful experience!! Would definitely rent from Turo again in the future! Hands down the best car ever!! It was fuel efficient and got a lot of looks. I will be purchasing a Ford mustang in the next couple of years. Wish I could’ve bought it from him. Yes yes yes!! Thanks again!!!

Great way to find a car and it beats renting from the airport in price and selection If you book early.. Our host Joel was very flexible and help guide me through our first Turo rental. Will use this service again when traveling.

Using TURO is so much easier and cheaper than trying to rent through big car rental companies. I also like that my money goes to an actual person, and not to a corporation. My experiences have been all positive, and I recommend TURO to anyone looking to rent a vehicle.

Overall, my experience was good. Only things I didn’t like were the fees. Owner of the car charged a mandatory $25 clean up fee. I booked the car without, and was forced to add it. Kinda bait and switch. It made the rental pricey. It is an electric car, and they billed for the recharging that I did, which is fine. The clean up fee, I mean, come on. The way it was written in the listing made it look optional, but it wasn’t.

The process to rent a car via the Turo app is so so much easier vs enterprise. Turo gives an option for the car to be delivered and/or picked up right from the requested location. I use turo for all vacations and I don't see myself using a different app to rent vehicles.

I was able to rent a nicer car for less money than using a traditional car rental service. My host was communicative and the process was simple. I had no issues whatsoever and therefore have no comment to make on support on the Turo side. I will be using Turo for all of my needs moving forward.

With rental prices being so high, I came to Turo and found great selection with affordable pricing. Great service, have used once in the past and plan to use in the future! My rental included easy pickup and drop off at the DFW airport. It worked perfect for our family vacation!

Mauricio was a great host and his vehicle was everything he listed and some. Will definitely rent from him again and use Turo. Couldn’t of wanted more in a luxury rental. Was able to cruise Miami streets in top of the line luxury. Can’t get any better.

It was wonderful he can quickly respond when we need be clear community due to uncertainty of air travel these days. Thanks for making my visit to Houston seamlessly awesome. When I returned the car slightly early, they made it seamless.

We booked Jzendra’s Durango because the description said it seated 7 people. We had 7 adults and needed all of the seats. When we arrived to pick up the vehicle and began the check-in process, we noticed there were only 6 seats. The owners called me while we were checking the vehicle for previous damage and during our conversation Jzendra mentioned, “we have cameras and can see you”, which was really just not necessary to say. Furthermore, the owners informed us that the vehicle in fact only had 6 seats even though it was clearly advertised on Turo as having 7. The owners said they don’t set those details, that it was all set up by Turo based on the VIN number. If we had known it was a 6 seat vehicle ahead of time we would not have booked this vehicle.

We had a great experience with our rental from Mohammed in Orlando. The drop off was great. The pick up was great and the vehicle was clean and neat and we really enjoyed it. Thank you very much. We will rent from you guys again whenever we travel.

Hi,

Host was unresponsive. Car was misadvertised as a 2016 instead of a 2019. Car smelled like cigarettes and could not get through to Turo customer service. Host was not available for drop off. Had to leave key on balcony after getting in contact with son. We have a winner of a company here. Worst experience ever.

What an amazing idea this is. It was an easy pick up and easy drop off. The price was great. The car is nice. I highly recommend using Turo cars. So much easier than renting a car from the car rental agencies. Best thing I have ever done.

I requested an earlier time. I was told the "exterior" of the vehicle was dirty. I replied a little dirt is fine. When I pick up the vehicle it is dirty alright. Outside was filthy and the inside was just as bad. I went to a car wash. Cleaned the outside but I was not going to sit there and vacuum a rental. I left the interior as is. I wiped down the interior with Clorox wipes that I bought because I'm pretty certain it was not disinfected and sanitized. Unhappy with the car's cleanliness. I returned the vehicle cleaner and with extra gas than how I got it. Overall not a great Turo experience.

I wish the disclosure of the refundable security deposit was a bit more noticeable. Everything else was great, use of app, person I rented the vehicle from, etc. I can imagine this services is much easier than a normal rental car experience with a different selection of vehicles.

Turo's approach to list prices given search parameters is unethical. They list prices that they don't honor when selecting a car. The price is increased in at least 20% which is very frustrating given that one spent time to weigh in options during the search phase. When agents were contacted, their answers made no sense at all. Turo's chat service allows a user to upload files, so I uploaded screenshots of 3 screens: 1) search results, 2) selected vehicle, and 3) checkout. The agent's final comment was "my apologies for the misunderstanding"!

I rented a car from Turo. The break light was out. I called them. The breaks were loud. I returned the car with 45 minutes after I got the car. The host Diego lied and they charge me almost 50. He sent over a report two hours after I returned the car so in that time he obviously got the light fixed. They only care about money.

This was my first time using Turo and I really liked how convenient it was. Car was clean and in great shape. Eddy was nice and available for questions. Drop off and pick up was great and easy. Will rent again thru turo.

Rented a car through Turo for a 3 day weekend trip. Check engine light came on (during day 1). Turo/host offered no help. The host blamed me for check engine light failure, and told me it was my responsibility to return the car in its original state (whatever that means). Meanwhile, I tried to have the car towed, but Turo's "Roadside Assistance" kept directing me to take the car to a dealership to have it repaired.

Turo has been a life saver as far as being able to rent a car without the hassle of going into a place where you stand in line for hours waiting for your car. Also beats taking an extra shuttle to and from the airport! Keep up the good work!

Turo app use was easy and simple. Our host was excellent. The car was perfect for the occasion. Affordable and easy to use. No hassle and it save time for dealing with car rental at the airport. I would highly recommend Turo to family and friends.

The Turo software is a fantastic tool. The Turo brand will only be as good as the humans providing the cars. The interface and structure is a huge yes. The people and how that car rental experience is for each individual will be how they recognize the brand.

Streamline process with great prices and options. I prefer to not wait in line at Enterprise after a long flight so I do Turo all the time. All the host I’ve rented from have all been wonderful. From Portland to Hawaii. If you feel like renting something exotic you can drive your dream car.

Everything from the beginning to end was seamless. Joey is very professional and an excellent host. The car was really nice and I didn’t have any trouble with it. Joey had quick responses to any questions I had. Will definitely use again!

Please don't use this company. It is a scam. I was traveling to Hawaii and rented a truck and paid for my reservation in advance. One hour before I landed the host texted me "the car is broke". I called host and he said needed new tires and I need to cancel reservation and find new truck. I tried to find another truck but none was available. Turo offered to rent me the same truck but for $ 4,500. This was $3,100 more than I agreed and paid for. They offered to take 20% off the new amount but still $2,200.00 more than agreed upon amount. The company knew there were no more trucks and ripped me off, ruined my vacation. Crooks!

I enjoy using Turo. Everything is hassle free and straight to the point. With an abundance of cars and great rates, why wouldn't you choose Turo. Very respectful and kind staff to help you from the beginning to the end of your trip.

My cousins and I took a girl's trip to ATL and Daisha was courtesy and professional. She was timely and easy going to give us an extra day. The car was spectacular and powerful. Everything you could imagine in a Ranger Rover.

I live 5 miles from his office and he picked me up, and drove him back to his office. He knows how Customers really think. Who does that anymore? Talk to him about the Rockets BB team. You will have a friend for life.

Rafael was a pleasure to work with and so accommodating! I will definitely use him again if I come back to Fort Meyers Area. His vehicle was perfect and kept very clean. I had a last-minute change on my flight and he worked with me without a problem.

Everything went smoothly and our host was very accommodating. The car was clean, new and well appointed. Would rent from her again. She made it a convenient transition at both the pickup and drop off. The car drove very smoothly and was very pleased with the whole process.

The service was 5 star!!! Made the whole transition as easy as you could make it!! Definitely will be doing business with them again!!! Their vehicle selection was top of the charts and would recommend their service to anyone in the area!! Great Job!!!

I really enjoyed my experience with Turo this time around. While things happened and I ended up paying a lot more than what I expected, I would certainly use again. My host was a pleasure to work with and helped me find a great vehicle in her fleet.

Tyler was great to deal with. Wish you had more vehicle available In my area.. I know it's Maine and not a big city but just would be nice. Now that more and more people are getting tired of the rental company crazy rates.

Rented for the first time on Turo. Rented a great Jeep. Flawless experience. Will use again everywhere I go. Much rather make money for a single person than a large corporate conglomerate. The owner was very responsive, the Jeep was very clean and exactly as promised. Great transaction.

The Turo experience is a little different each time but is consistently outstanding. Why would you ever go to a horrible scam-filled car rental agency again when beautiful cars and thoughtful hosts can make your trip awesome? I’ll never use anyone but Turo for booking cars ever again.

Had a great, easy experience finding and renting the car I wanted. At first, there was no van available so I rented a Toyota Camry. It was a family trip so a van would be better but a Camry was the biggest car available for my budget. Next day a van became available. It was easy to cancel the Camry, no hassle whatsoever. I immediately rented the van and had a great experience. My host Armaldo was awesome. He maintained great communication prior to, during and after my trip, always readily available. I can't say enough good things about Turo, my host and the overall experience. I'll say this... I'm never renting a car the traditional way. Turo all the way!!

Love using Turo.. Great cars, and the handlers usually set reasonably prices.. however Turo charged a service fee that was a few dollars short of the car's daily rate. Crazy. Cars are beautiful and the app is extremely user friendly.

Very smooth process and an excellent and affordable option for transportation. The UI of the app is very friendly and there are a lot of types of cars, from Trucks for work to fancy cars. 100% recommended. Like and share this app.

This rental was to drive a car that I was considering ordering from the dealership but they had no vehicles available for me to test drive. It ended up sealing up my decision to go ahead and order the car and I couldn't be happier.

The trip cost was ok, however, there was a thing called "trip fee" which is as high as the trip cost, so it more than doubled my total cost. I called the customer service and they told me it is calculated by the system and it factored in depreciation, wear & tear, etc., although it stated that it is a percentage of the trip cost, in my case it is 100%. The customer service refuses to solve my problem and as an old customer who has been using Turo for many years, I am extremely frustrated with the system and the customer service. I hope the company would give me a response and change this so it won't lose other loyal customers.

It's nice being able to rent a car when you need one on a whim. The drawback is having to deal with the owner and hope that they are being honest. The car I rented had expired tags, so that was a bit sus but it doesn't really reflect on Turo as a company. I would use it again and recommend to a friend.

One thing to improve would be to give reminder to driver in pre check out to gas or fill electric on the cars. Also, to clean if they have not prepaid for these items. I don't feel like notifications push to text messages.

So far every car I have rented has been a great experience. I already have two more rentals in mind and one lined up for this weekend. I like being able to choose what I want to drive. The cost is what I can afford at the time not a fixed rate like the commercial rentals that you get a limited choice or no choice at all for the vehicle. There are plenty of conveniences to this program and many options with each rental.