trivago Reviews

Booked a room at Holiday Inn for 2 nights in Lincoln, Ne. for a football game through Trivago. Got an email from Algotels on 8/4/25 confirming my reservation. Today, 8/27/25, I called Holiday Inn to make sure of my reservation and found out they have nothing reserved under my name. Called Algotel several times and was unable to talk to an actual person. Did the same with Trivago and no response. Contacted my bank and started a dispute on the charges by Algotel. Meanwhile, I had to book a room directly with the hotel for quite a bit more. Both Trivago and Algotel are disgusting scammers. I see the same thing has happened to other people and my question is: Why aren't there ever any consequences for such fraud?

Please do not use this site, they have outsourced this company to people from India. They job is to steal from anyone and everyone, me and my family booked a hotel and they changed it from 2 weeks later. I work 2 jobs. I can not just go when they feel comfortable like booking me our room 2 weeks later, I need to be back grinding. I couldn't understand 5 of their representatives from India and they would not change it to a smaller room nor facing away from the beach, I just needed a room for that night, I'm willing to sleep on the floor and my family on the bed but they couldn't even do that. Do not trust these demons. They are out just to steal our American dollars.

They will change your booking dates without your knowledge then when you call they try to give excuse after excuse. I don't recommend them at all. I believe I am owed a refund but they said they can't do that.

Recently booked a hotel stay with Trivago Deals, etc. for myself and my Grandson but was forced to CANCEL (for Medical reasons) with 2 days' advance notice via Trivago Deals. This reservation had been paid in advance via Amex for a total of $294.19. They refused to provide a refund in any amount, "as it is against their policy" even though I had checked a box that stated it protected by reservation, and paid an additional $25. I feel that we were cheated out of our money and that Trivago is a SCAM, including their subsidiary Holisto LTD, located in Israel.

I thought I could get a better deal by booking through Trivago so I booked a hotel (in June) one month before my stay. I am still dealing with the aftermath (August). I paid $985 for a reservation but the hotel never had my reservation. I contacted Trivago (Algotels) numerous times over a month and never got an answer. I had to cancel my trip because I had no hotel reservation. DO NOT BOOK THROUGH TRIVAGO. I lost almost $1,000. Just disgusted.

I had booked a room in Atlanta for a conference and then I had some things come up like both my vehicles breaking down. One the fuel pump went out. The other a heater hose blew. And I am disabled due to my back and my daughter had to move in due to not being able to take care of herself and she is pregnant and I can't work. I asked for a refund a week before the booking and they refused. They also had a 0 charge for a cancelation that I had checked before even making the booking. They said they have a no refund policy. How can they have both. I will never use them again.

I’d like to leave 0 stars. I broke my wrist and ankle. Asked to reschedule. I was told they would give me a refund based on my situation. They said on multiple occasions they’d get me a refund. They never did. Sorry I didn’t read Trivago reviews before I booked.

Trivago is a fraud. They booked a California hotel in the state of Minnesota, but you don't find out until a confirming email which says no cancellations. My bank has to intervene for me to get a refund. Algotels works with Trivago, are they both frauds?

Price was $20/night higher than from the hotel directly. When illness occurred within hours of the price lock cancellation deadline, Trivago made no offer of a voucher or a partial refund. Customer service not available by phone, I was immediately referred to email.

I booked a hotel room for last weekend. I paid extra for the insurance. The day I was supposed to check in I ended up in the emergency room, where I was admitted (because I was really sick) to the hospital for 3 days. After showing proof of being hospitalized for those days they still refuse to refund my $550. I have tried calling, you get a automated person, email just someone replying saying they want more proof. What more proof do you need.. I will never book through them again.

A quick Google search for Trivago Deals reviews will let you know that this website/search engine is known for poor customer service, difficulty resolving issues and getting timely responses, and booking errors. All of which I can say are true because I experienced each and every one of these issues repeatedly. I first made my booking on 7/6/25 for a room with a King size bed with a balcony and ocean view (which came at a premium cost). I don’t want to include the name of the hotel because the hotel and hotel staff were amazing, this bad review is solely for Trivago Deals and their horrendous customer service.

Trivago took our payment of $1439.99 for our hotel rooms but never paid the hotel. Now the hotel is charging us $1439.99 for rooms we paid Trivago for May 14, 2025. We have tried to contact Trivago, along with the hotel, and the phone number listed for Trivago says 'call cannot be completed as dialed'. Beware, Trivago is a scam.

On 7/29/2025 I paid and reserved a one night stay at Motel 6 downtown ATL through Trivago. The Motel 6 receptionist contacted me and stated that their system glitched and no one can book any rooms until it's fixed. Causing me to look elsewhere. I contacted Trivago using my reservation receipt emailed to me by Trivago. I requested an immediate cancellation due to no fault of my own and an immediate full refund. I was told both times by Trivago customers service agents to stay by my phone, that they will verify the issue and email me ASAP regarding the results.

Total scam. Back in April I reserved 3 rooms for 3 nights for a stay in July at a 4* hotel in Rome - Italy for a fairly good price (about $1.2k). Called the hotel about a week later (since it was the first time I booked via Trivago.deals), the hotel mentioned that the tour-operator only booked one room for my party. Imagine me not checking and finding out about the issue only at check-in... I first called customer service (worst ever, outsourced to **, only folks reading scripts) they said they'll fix it. For about two months I only received random emails from them telling me to be patient and that the issue was in work.

Booked all inclusive beach resort Barcelo Maya Palace for week of July 19, 2025 through Trivago deals. At arrival we were sent to Barcelo Riviera Convention Center Resort and they would not move us to the much nicer Palace we had paid for. The resort was clearly overbooking tbe popular Palace and moving couples to fill up the half empty Riviera. Contacted Trivago via email and two days later they finally figured out they used Trivago deals to book us. TRIVAGO DEALS then spent 1 week wasting my time with emails and we were already home before saying there is nothing they would do. Wasted time and money on this trip. Lots of time arguing and sending emails instead of enjoying ourselves. Do not use Trivago, Trivago deals or stay at Barcelo Grand Resort in Mexico.

Way to go Trivago, using ads to make people look stupid. That really makes me want to use your app 😂. I only hope your competitors use this strategy against you. What motivates you to go in this direction? Could it be taco? Just saying.

I used Trivago Deals to book a work trip for me and my employees. The booking process was easy, a few clicks, put in my card info, confirmed - they took my payment the same day. I didn't hear anything after that. Because I didn't hear anything from the hotel I booked, I reached out directly to them to confirm my booking, only to find out that TrivagoDeals had cancelled all but one of the rooms I booked. I was stuck, days away from travel with one hotel room and multiple employees to put up. I reached out to their customer service and that was not helpful at all. They opened a "case" and sent me an email so that we could stay in communication. They promised to reach out with an update in 24 to 48 hours. 48 hours, nothing...

Don’t fall for their “customer support” advice. We had to cancel a hotel reservation due to military spouse receiving orders. Trivago User Support told us to call the hotel directly to cancel, and if the hotel approved of the cancellation, then they would process our refund. We cancelled the reservation through the hotel and notified Trivago. Trivago refused to refund the money. We called the hotel after the date of reservation, and they said it was cancelled on their end and that they received no payment from Trivago. We paid over $400 to Trivago for a hotel reservation that they told us to cancel…

I booked a nonrefundable stay at Hilton Hawaiian Village through Trivago Deals. It was confirmed and fully paid weeks ago. Less than 48 hours before check-in they suddenly emailed saying the hotel was overbooked and offered a refund or to move me to much smaller inferior hotels that are not even resorts. I called and emailed repeatedly. I spoke with two supervisors — Tessa, who initially seemed helpful but never followed through, and Mia, who gave vague scripted answers with no action behind them. I gave them clear options to fix it and they missed every promised deadline. This trip was for my son’s birthday with other families staying at the same hotel. Their system still shows my reservation as confirmed but I have no place to stay. Trivago failed and is trying to walk away. Do not use Trivago for anything important. There is no real support when things go wrong.

When contacting customer service it dumped me into a help ticket with the promise of being contacted soon. I had to call back over 24 hours later as my booking was in 48 hours. They couldn’t change anything about my reservation, not even 1 bed to 2 beds, even though that’s what I tried selecting on the website for exactly the same price. I will never use them again.

Poor customer service and response time. When I called about a booking you have to leave a Vmail & I left 2 messages with no call back. I had to email twice before I received a response. I would never use trivago again!!

I booked a hotel so my husband and I could attend an event in Billings, MT that was very important to him. A day after I booked the reservation we received a call that my husband had to be in Spokane during the same time to receive a prosthetic eye. The time could not be changed, so we had to change our plans. I called Trivago support and explained the situation, to a gentleman that I could barely understand. He told me that the information would be sent in to be reviewed and I should hear back in 24-48 hours. After the first day, I e-mailed them and explained the situation again, and I e-mailed them again after the 2nd day. No response, but our credit card charged 606.0 for 3 days. Stating we were a no show. I did call the hotel and explained. They were very kind, but of course they could not make the change, so we told them to let the room go as we would not be able to be there. No excuse for not replying to our request, whatever the outcome.

Too late to see all reviews here, just booked Best Western Hotel at Edmunston for next week, my credit card was charged and Called hotel to verify, Hotel front desk keep searching my reservation and it has no record at all, asked Hotel personnel about Trivago credit honesty, they did not recommend to use this website... Too bad. Too bad..Tried to call Trivago customer service, nobody answer the phone, tried to email Trivago, again, no reply at all... Definitely it is a scam website...Not worth to try..Never, Never book through this Trivago.!!!

I'm writing this review as a warning to others: stay far, far away from Trivago's customer service nightmare. I've been trying to contact them for a week, and it's been an exercise in frustration. I've called three times and sent two emails, with zero response. No legitimate callbacks that I'm aware of, no resolution, no acknowledgement of my issues. When I did finally get a callback attempt (assuming it was them), it showed up as potential spam on my phone. Of course, I didn't answer it, and no voicemail was left. It's like they're intentionally making it impossible to reach a live person.

ON JUNE 15, 2025 I booked a week at Bahia Resort San Diego CA thru Trivagodeals part of Trivago and part of Holisto FOR jULY 18, 2025. AFTER NUMEROUS ATTEMPTS TO CANCEL AND CHANGE MY RESERVATION, no one would cancel, change or acknowledge my reservation. I tried phone calls and emails ... no luck. The resort did not have a record of my reservation 5 days before arrival. Trivagodeals also denied I had any reservation anywhere. I finally threatened Trivagodeals with disputing my Amex charge and the reservation magically appeared at the resort. They did not cancel or change the reservation and I am stuck for a week in a Resort I did not want to go to. The resort says call the vendor. NEVER BOOK WITH ANY OF THESE COMPANIES.

I used Trivago to get reservations at a TX hotel on June 4th. They changed my credit card on June 4. When I arrived at the hotel on June 26, they saw my reservation but said Trivago did not pay them. Trivago said my credit card had a problem. I called Trivago and after verification they said a customer service person will call within an hour. No call back came. I called again and was told the same but again no call back. The hotel also called Trivago and were told they would receive a call back but none came. I finally called my credit card to dispute the charge since Trivago didn’t give me what I paid for. I had to pay for my room at a higher price and got in close to midnight. I will never use Trivago again.

Booked a hotel room in New York this past Saturday, July 13th through Trivago. Got a message from a company called Prestigio that our credit card was denied. Then we received an email from another company named Travel Up that our reservation was confirmed. We looked at our credit card online & we are being billed twice, once by each of these companies. These companies are not in the USA! Beware!!! I’m still trying to get credit!

Please never use trivago. They are a scam. I was heading to Baltimore. I had booked for the Sheraton hotel. My flight Baltimore got canceled so I reached out to trivago. They pretended that they couldn’t give me a refund because of the hotel so then I reached out to the hotel and I explained it to them. The hotel approved me for a refund When I explained that the hotel approved a refund and they wanted to speak with them, they pretended that they were going to initiate the refund. They ended up keeping the money and scamming me.

Trivago has handed me the worst customer service experience I’ve ever dealt with. Would give zero stars if I could. I am not one to even leave reviews but I couldn’t let this one go without warning others. I booked 2 rooms in advance with them. I had my #1 customer coming to watch some baseball games, we got the Hilton ball park so we could be within walking distance of the stadium, restaurants, etc in a nice safe area.

I just used this site to book a hotel for August. The price it gave me was $20 more per night than the hotels own website. This site isn't that great be sure to check other sites. Don't believe what you hear about sites.

I booked a hotel through Trivago but my room was cancelled without my knowledge or consent. I ended up missing a concert because there were no other available rooms. Had to drive 4 hours there and 4 hours back. Trivago is a travesty of a company. Trying to get a refund caused me to lose my temper and was extremely time consuming. Using Trivago cost me money, a $250 concert ticket, and my peace of mind.

They booked me for the wrong day. When I got to the hotel, they had me booked for the day after. I didn't need it for the next day. The hotel cancelled it for me. But Trivago charged me anyway. After I called them they said they would look into it. Ad send me a refund. NEVER HAPPENED. They are ignoring my emails. I will never use Trivago ever again.

Customer service is no help and are dishonest. I was told I would receive a refund due to their glitch in their system, when I booked a hotel the total price and fees. Didn’t state anything about any other frees could be charged by the hotel. On the booking or in their terms and conditions. Which I have proof. So when I got to the hotel they wouldn’t let check in unless I paid a destination charge of 86.00. When I called customer service at Trivago I sent him the receipt and the proof of charges and proof of terms and conditions I received. If I knew I would be charged more money I would’ve booked with somebody else.. I thought this would be a simple process. After speaking to them, they promised me a refund and they still yet to give me one.. I will never use this site again. They are scamming.

I wish I could give Trivago zero stars. My experience with them has been awful. As I was checking in to my hotel, I found out from the hotel front desk worker that my reservation was cancelled. I received no warning from Trivago, and I did not authorize this cancellation. On the spot, I had to quickly book a new reservation with a different company so my pregnant wife, 17 month daughter, and I had a place to stay.

This site is a true scam, refund refused, no accountability. They refuse to give me a refund when they promised me so. This place is the worst place I have ever dealt with. Do not use this place ever in your life.

I booked on Trivago June 22nd 2025. I mistakenly did not change the date that came up instantly with Trivago which was July 4th and checking out on June 5th. After I hit submit I immediately tried to change the date which was June 27th. I started calling Trivago booking the same day which was June 22nd. I called every day but was told that someone would be contacting me with in 24 to 49 hours. I was told that when I called and when Trivago emailed me. I just needed to modify the dates but that didn't happen. I also paid an extra $10 for that reason. I called today to confirm my cancelation BUT received an email saying my request was denied. Trivago took $115.00 out of my account. Money that I really can't afford to lose. Please do not trust Trivago!!! I never will again!!!

I made a booking through Trivago and it seemed straightforward until I tried to find out my hotel booking number, as opposed to the Trivago booking number. It was nowhere to be found on the email or booking record online so I called customer service. I am leaving in a couple of days, so I wanted to make sure the reservation was booked. When I spoke to “Charm,” she seemed rushed to get through the call. I told her I just needed the hotel’s booking number but she asked me for all the information that should have been in my reservation, even after I gave her my Trivago booking number. I am not exaggerating when I said all she wanted me to spell out my name, email, phone, etc.

I booked a hotel stay through Trivago and was shown a clear breakdown of charges, including what was listed as a single resort fee to be paid at the property. There was no indication that the fee applied per room or per night. Upon arrival, I was charged much more than expected — the resort fee was applied twice, one per room, and included additional taxes.

Worst customer service ever. Called 3 times to cancel the last day of reservation. They kept asking for unnecessary information as if I was making another booking. I kept being told they will get back with me in 24 to 48. Nine days later, still no refund, even though it took less than 24 hours to take my money. I asked them why they couldn't just take care of it now, they said it's not a part of the process. I requested to speak with a supervisor, and of course, they kept saying they were busy on another call. I said I will wait. All of a sudden, he couldn't understand me because of a language issue. He hung up on me. I went, canceled my entire booking. Hopefully, I will get my full refund as I was told when booking, I had to the 8th of August to cancel, which is over 60 days away. I would suggest that you choose another 3rd party company to book through, as this company is not very good at all.

I made a reservation 10 days in advance of a trip for my anniversary. Money charged and receipt received. Showed up at the hotel and they had no record of a reservation. Called Trivago, was told to wait 30 minutes for their support escalation team. Got a call 30 minutes later and support told me the hotel had no reservation. No **! They claimed they would call back in another 30 minutes after trying to resolve with support groups. They never called. Useless company.

Trivago Deals, is a scam. When I looked it up, it said they were affiliated with Trivago. I would really like confirmation on that. Because I also found out that Trivago Deals is a Philippine company that’s called Holisto. We have been on the phone trying to get help for three days now. It’s been a nightmare! We have been hung up on and everything else. We booked a room in Chicago because my husband is receiving treatment at the University of Chicago Hospital as a stage four cancer patient. We paid for a week and received our receipt, but they included a different email address and phone number. As a result, we're unable to modify our reservation, use the hotel, or receive a voucher for different dates. The email and phone number on file do not belong to us. We were accidentally informed of the email address they had on file, which is strange and unrelated to us.

The problem I have is that handicap rooms are not part of available rooms. So once find a hotel you have to phone the hotel and see if they any handicapped rooms available. So I never get any deals and makes it difficult to book and find hotels. Your search programs don't include handicapped requirements in your search program and if do they don't get transferred to the hotels. So you're booking a handicap room is not there. Only regular room booked.

I used Trivago for the first time because the rate they quoted was very good. I prepaid in full for a 3-night, 4-day stay. When I got to the hotel, there was no reservation at all. I had to make an entirely new one to check in. I have called Trivago customer support, and I'm waiting for them to call back.

I booked a hotel through Trivago because they showed a lower price compared to other sites—but it was a trap. When I arrived at the hotel, I was forced to pay an extra $375 in hidden fees that were never disclosed at the time of booking. If I didn’t pay, I wouldn’t have gotten my rooms. This kind of pricing deception is unacceptable. Trivago lures you in with what looks like a great deal, but leaves out major costs that hit you at check-in. Do NOT trust the prices you see—they don’t reflect the true total. I’ll never use Trivago again, and I strongly urge others to be cautious.

I used Trivago. The hotel didn't have my payment. My rate was even higher than booking directly with the hotel. The desk clerk said don't use Trivago for future reservations. I certainly will not use it again.

If I could give Trivago less than 1 star I would. We booked 2 rooms in Boston on the trivago site and when we arrived the hotel told us that trivago only paid them for 1 room. We had to pay the hotel directly for the 2nd room which we had already paid trivago for. We contacted trivago customer service or should I say anti customer service. These people had no clue of what's going on and barely understood english. We were told to expect a call back in 24-48 hours to resolve the issue and it's been 3 weeks with no call back. I wouldn't recommend this company even if they were giving rooms away. Trivago is the worst company in the hospitality business. Stay away and block their website...

Trivago Deals is the worst! I booked a hotel room for three nights at a cost of 633.00. I clicked the "recommended" "Booking Protection", thinking I was safe in case of errors or date changes. Well, guess what? NOT SAFE. Once they have their grubby hands on your hard earned money you can't get it back. The eligible refund categories are severely limited. You make an error in booking dates and it's all on you. Other sites allow you to cancel with no charge- but, NOT Trivago Deals.

Booked hotel, then dates changed at checkout. Immediately called customer service, got transferred to 3 different reps, who couldn't explain what happened, then was told nothing they could do. Told us to go into hotel to give our phone to agent to ask to speak with them so they could try to negotiate with them to allow a change to the reservation since they booked us for a different date. Hotel said only way to do so is if we pay the difference from Trivago price and standard rate price. We ended up paying $150+ because our incompetent agent couldn't figure out **. Will NEVER USE OR RECOMMEND this agency or company...

It is truly disheartening that an online service can sponsor or promote platforms where people risk being scammed. Earlier today, I made a hotel reservation through a third-party site listed on Trivago. Within just four hours, I contacted the hotel directly, only to be told that they had no record of my reservation whatsoever—unbelievable and incredibly frustrating.

I booked thru them and the hotel was unable to accommodate me. Now trivago keeps giving me the run around about a refund. I have called every single day and they give me the same answer. Anyone know what I can do to get my money back.

I booked a stay for the Memorial Day weekend. I was charged by Trivago but was also charged by the hotel at checkout. I have been contacting their customer service for 2 weeks now with no response whatsoever. I spent a good $700 on an average hotel but trivago hasn’t even taken the ownership on their end. Never booking with them again and would never recommend trivago. Expedia is much better and hassle free.

I booked a hotel through trivago deals after reading about the hotel and the amenities they offered. Trivago stated that the hotel had both an indoor and outdoor pool which I needed for daily therapy due to a back injury. After booking the hotel I was looking at the hotels website and it was clear that they did not have any pool at all. I immediately contacted Trivago who responded with a canned email stating the booking was non-refundable. I restated my issue that their website gave me false information and the hotel I agreed to book was supposed to have a pool. No resolution, no attempt to make it right. I will end up in extreme pain and my vacation is totally ruined since they have all of my money.

Do not use them! Worst experience!! We booked a hotel through Trivago online. We put in the date we wanted reserved. They changed the date to the next month which we did not request! We even paid extra for cancellation fee. We contacted them about the date they changed and they would not do anything about it! Now we are stuck paying $106.00 and they would not cancel the hotel reservation and refund us. There is no one you can talk to just by text! Terrible customer service!

I book hotel rooms in New Orleans through Trivago. Never again. My mother had a stroke and we had to cancel. I called the hotel because Trivago just rang and rang. The hotel said they would only charge me for 1 night but Trivago wouldn't agree to that so they are ripping people off! They said I could submit paperwork from the hospital but it would be a lot of extra work at a trying time. I also had a hotel set up through Expedia and they fully refunded me!

I had a customer representative book an unfinished booking on my account after chatting with him via text to clarify if the room had two beds. The chat clearly states I had not booked the room and did not desire to book the room after finding it had no two bed but the room was booked and not by me. They refuse to acknowledge that the representative stated the nature of his contact was to book the room but was not authorized by me to do so they charged my card and refused to cancel the booking.

Trivago Deals is by far the worst booking site I've ever encountered. Their $11 cancellation policy is a complete joke—it's a thinly veiled attempt to scam customers. Submitting a complaint is pointless; it gets denied automatically, and you'll never have the opportunity to present your case or understand why. The only way I managed to get any resolution was by disputing the charge with my credit card company and providing evidence of the nonexistent cancellation insurance they claim to offer. I hope my experience serves as a warning to others. Trivago Deals is nothing more than a fraudulent operation that preys on unsuspecting travelers. If you value your time, money, and peace of mind, steer clear of this site.

Just don’t do it. This company is a complete fail with the absolute worst customer service experience I’ve ever seen. I tried changing the dates to a hotel that this company got wrong and they sent me on the run around SO BAD! Every time I’d call they’d say someone would get back in touch within 24-48 hours OVER EMAIL. You couldn’t get anything resolved on the phone. I ended up losing out on $125 room because of them and they refused to refund me, even though their slow communication was why I wasn’t able to at least go use the room on the wrongly booked date. Such a freaking scam.

I give 2 stars instead of 1 so that people might read this. There are so many 1 stars. I've used Trivago successfully in the past, but it's gone wrong now. They're sending you to other platforms that are complete scams, like Bookmyairtravel.com. You'd think, since Trivago sent you there, that they'd be legitimate, but Trivago does no homework whatsoever on these scammers. I went through with the booking, got no email, called to confirm or cancel, found out there was no flight reservation at all, they asked for more money, and I asked for my money back. They refused, so now I'm disputing it through my credit card. I'll never trust Trivago again, and it reflects very poorly on their ownership: Expedia. Now I can't trust them either. And I have to buy my tickets again. Probably a total loss. I hope there's a special place in hell for people systematically ripping others off.

Never booked my hotel, I paid for the hotel at 3 pm, when my employee got to the hotel at 9 there was no booking, I called and they said they would call him to get him in the hotel, they never did that. 30 minutes later I called them again, they could not refund my money, or book the hotel. They said they would have someone call me in 15 minutes to get that done. No one ever called. Luckily my employee had his corporate card so he just booked the hotel with the card but it was $30 more. No one ever called, they took my money but never booked the hotel. TOTAL SCAM.

Trivago practices deceptive trade. I booked two reservations for the same night at the same hotel and confirmed with my first booking that I had until June 17th to cancel. I did not reconfirm with the second room, but immediately booked the second room - only to learn when I tried to cancel that it was nonrefundable.

First time and last time using. Booked a hotel with a great rate but was in a rush and booked not realizing it was a king bed vs 2 queens. It was non refundable so they refuse to help me fix the error. Even though I stated I would pay up.

I book a room in February for May and they did not send a confirmation email nor did they send an email to remind you of your booking and offer check in by phone. I had to call them and they said they would call me back with my booking information in 15 to 30 minutes but never did. I have to call them back a hour later and they still didn’t send me my information until a hour later and no phone call follow up. Poor customer service, staff is not knowledgeable, poor marketing and communication is horrible. No reminder email or anything. They just take your money and leave everything else up to you.

Back in February, I booked a room at Country Inn and Suites by Radisson in College Station TX for my son’s graduation on Mother's Day weekend. I paid, got a confirmation number and the charge on my statement shows TRIVAGODEALS. The hotel did not have a reservation for me. The receptionist told me that her system showed 6 reservations under my name but all had been cancelled. The hotel was able to get me another room and told me that I would need to get with Trivago regarding the refund. I have contacted Trivago several times and cannot get anyone to call me back. I finally received an email telling me that I need to contact the site where I booked for the refund. This is very frustrating. This is the first and last time I use Trivago.

I purchased a room advertised as lowest price from Trivago. When I checked the receipt, $82.94 tax / service fee was posted. This included a service fee for Trivago to process the room. This made the room about $30 more than booking directly with the Crystal Inn in Salt Lake City. No refunds, of course. I will never, and I advise others to think twice before using Trivago.

Our travel baseball team used Trivago to book rooms at Embassy Suites in Lincoln, NE for a tournament weekend. We all manually selected Friday and Saturday night (May 9–11) with checkout on Sunday. Everyone double-checked the dates and received confirmation emails—but when we arrived at the hotel, they told us we weren’t scheduled to check in until Sunday and stay through Monday. Multiple families were affected. It was clearly a glitch or error with Trivago, not user mistake—we ALL selected the correct dates. The hotel confirmed they had no record of us for the correct nights.

Shameful policies, especially for the disabled. I made a reservation thru Trivago so this is on them too. Because I am disabled, I always vet the property for dining options, and I visit the actual hotel website to peek at their menus to be sure there are healthy options and room service. I settled on Magnolia after doing my usual due diligence. A few days before my stay, I went to look at the menu again, and the link to it popped up a message that all on-site dining options were temporarily closed (for remodel or repairs, I was told when I called to inquire).

I booked a hotel reservation with Trivago Deals and they canceled it a couple months later without my consent, without notifying me and without refunding my payment! Going back and forth between T Deals and the hotel FOUR times, T Deals kept sending robo-emails (after my phone calls) saying the reservation was still in effect only to find out from the hotel the booking company (T Deals) had indeed cancelled my reservation. The customer service of T Deals has been the WORST I have EVER experienced, and I hope no one else falls victim to the unethical, unscrupulous business practices of this terrible organization!

Horrible experience with Trivago, after a long drive I finally arrived around 10pm at the hotel I had booked through Trivago, only to find out the hotel never received the booking confirmation and did not have any of my booking information. I called and customer service was horrible, they were not helpful at all, representative told me the claim needed to be escalated and I had to wait for a call back, never received a call back and to cancel it. Also had to be escalated and again wait for a call back I never received. Disputing the charges with my credit card company since I had to book a separate reservation with the hotel front desk directly. Representative hang up and did not provide any solution. Horrible service. Will not use them again!!

Booked a motel through Trivago and my credit card got charged with no problem. When I got to motel they said that the trivago credit card declined (theirs not mine) and I had to call trivago. Called them 4 times. Each time they said their agents were too busy and they would call me back. After 90 minutes I gave up and booked room myself in person. Caused us to lose valuable time in Zion tour. I will never use this service again.

We made a reservation that took a long time due to problems accepting our credit cards. After receiving a confirming email from them we later got a notification that the reservation was canceled. The hotel rejected it apparently because they wanted more for the room. Awful experience.

I have had the WORST customer service from!! I called because the room is dirty and the linens are unclean. I have been hung up on 4 times in one an hour. I was told I would get a call back in 10-15 minutes. I received no call. No resolutions were provided. They take your money and don’t uphold their end of the deal.

Dealing with Trivago was the worst experience I have ever had with a company. All I wanted was to add one my mom’s name to a booking because I wasn’t able to make the trip. Mind you she was already planning on going. I called at 3pm to have issue addressed. I gave only my info including confirmation information. The rep assured me it was an easy fix and then asked me to hold while she transferred me to an Escalation agent. I waited on hold for 5 minutes and then she came back and said there was no available rep at the moment and someone would call me back in 15-20 minutes which was totally fine until no one called me back.

If there was a choice to give this company, no stars that would be too generous. The experience that I had with this company is beyond unbelievable. When I booked the room it doesn’t give you the room description on your receipt. I booked a two queen hotel room. I called customer service to make sure that the room was correct. It allows you to tell a person your problem, but it doesn’t allow you to actually speak to the person that is working the problem. You call them, they take a message and then someone write you an email back.

Wish I had checked these reviews before booking with Trivago. Made my reservation 10 hours before I arrived at the hotel. Hotel had no record of my reservation and was fully booked. Took 2 hours to find out I couldn’t get a room there. Took another 2 hours before I could find a place for the night. Finally got to sleep at 2am. Unbelievable! Look elsewhere.

No refund money; is a third party company online, I made reservation for a hotel, and hotel doesn't have problem to cancelled reservation, but Trivago no to take the money and not refunded. I do not do recomendation Trivago.

Booked for the wrong dates. My mistake and I understand this, but I contacted trivago within 1 hour of booking to merely change dates, even willing to pay change fee and company would not help. Even airlines will let you change nonrefundable tickets within 24 hours. Will never use again and we travel more than 10 times per year.

I prefer not to give a rating. As a family that is new to the military life we have to cancel last minute hotel reservations. Where we assumed we had the insurance they never charged us for. Now we have to wait 24-48hrs for a return call when its been 24hrs since we started the calling process to try & cancel a reservation that is for TOMORROW!

This is a bad third party site for booking. I booked a reservation and the company ran my card without my permission. It was suppose to be refundable and not placed against my card for many month in the future. The company that booked it could barely understand English. Could not conceal and said another department would call me to try to refund my money. Trivago has no customer service number nor can you talk to them about it or even leave them a review. Let the buyer beware for sure, would never try to use them again

I used Trivago to book a hotel room at the Disney Swan. They offered me a great deal through Algotels. I booked a 2 double bedroom for $234.00. When I went to confirm my room with the hotel, the hotel said they don’t offer any rooms with double beds, only queen beds. So, I got scammed. Trivago doesn’t have a phone number to call to discuss the situation and Algotels told me that they do not have a refund policy so I am pretty much out of luck. They stole from me. I will never book from Trivago ever again, they should be looking out for people who use their site book rooms. Algotels, should be banned from from advertising and stealing people’s money.

This is fraud. I booked with Trivago because of the rate and the 14-day refundable cancellation policy which was clearly stated. Then, once my credit card information was processed, I received an email stating the reservation was non-refundable. I immediately called to cancel and I was told I would receive a full refund. THREE months, dozens of phone calls and emails later, I still haven't received the credit. I will never do business with them again.

Absolutely terrible experience! It ruined my entire weekend that I had booked for 3/7/2025 - 3/9/2025. For starters, my reservation was canceled without my knowledge 2 days after I made the reservation on 2/23/2025. I did not receive a phone call nor did I receive a cancelation email. They did not even refund me the money after they made the cancellation. I only found out that my booking was canceled when I arrived at my hotel that I had to drive 3 hours for. I was on and off the phone with customer service for 5 hours until I had to finally ask for a full refund because they couldn't find any other availability.

Avoid Trivago. Nonrefundable cancellation policy even with 2 weeks in advance notification, and very poor customer service. No response to my cancellation request 17 days in advance of reservation until I poked them for a response.

This has been an absolutely horrible experience. I will never consider Trivago again. I suppose that if I didn't need customer service, I would never have known how bad it can be. Live and learn. Fortunately, I didn't lose TOO much money.

This website is absolute trash. I will never ever use them again as long as I live. No help is coming your way if you have a problem. Customer service is a joke as it doesn't exist. Do yourself a favor and pay a couple extra bucks and book somewhere else!

This company won't reimburse you if you accidentally book wrong dates on a hotel. They will make excuses why they can't or say they're working on it! As they did me!!!! I made this reservation on 2/7/25 and they changed the dates to 2/11/25. I clearly seen that date I booked but the receipt said otherwise! And I tried my best to have them correct it but they didn't!

This was an error with the dates of my the booking, it meant for Thursday March 20-25, but by mistake it made for Thursday February 20-25. I did not seek refund, I just want the right dates. I paid a lot of money, and don’t think it’s right to lose all your money just because of a mistake. I wanted them to correct the mistake, but there is no one to talk to, they keep emailing me that the reservation is non refundable none changeable. I’m willing to pay the price difference and a penalty but I don’t think I should lose all my money just because of an error. I know error happens but that's why you want a company that is willing to help you when you prove it to them it was just a mistake.

I will never book through Trivago. I had a hotel booked in Las Vegas, but we were hit with Storm Blair that halted all travel. I was unable to reach my destination due to a storm and they wouldn’t return my money. NEVER AGAIN WILL I USE TRIVAGO OR EXPEDIA. THEY'RE OWNED BY THE SAME COMPANY. And just remember the cheap comes out expensive!! Never use this company. The Consumer Affairs should take this company off the websites and sue them.

HORRIBLE EXPERIENCE!!! We booked three tickets for a flight. They called an hour after the booking, said one ticket is confirmed but we would have to pay a different price on the other two tickets ($300+ extra per ticket). We wanted to cancel all three tickets as we were traveling as a family. The Trivago rep said there was no way to cancel the confirmed ticket but offered us a few other options-which included paying an increased fee per ticket. This is a pitiful company that should not be in existence anymore!!

My experience with Trivago/Zap travel was absolutely awful! I would never book through them again. After making a reservation, I called three hours after the cancellation policy and after explaining the situation the representative told me she would expedite this situation and it should not be a problem. I was to wait to hear back. After hearing nothing— I called again four days later and realized that no one was working on this at all! The representative (Janine) said she would call me back as she was going to reach out to the hotel directly to see if it could be canceled. I waited all day for my phone call and nothing. The emails they sent were very generic and uncaring. After asking multiple times for a manager to reach out via a phone call it never happened. DO NOT expect any follow-through when you book with them. Extremely disappointing experience.

When booking with Trivago, I had the date selected for the night we were looking to stay at the hotel. Once I put my information in, the payment took and the page refreshed, it was for a different date. I was at the hotel trying to get in at that moment and they informed me this was not the first time this has happened to their customers when booking with Trivago! I have got nowhere when dealing with Trivago and have now been told to contact the hotel directly. I was at the hotel when this was happening and the hotel informed me it was a matter that needed to be dealt with Trivago, since it was the site I had booked through. The Trivago site physically updated when it was refreshing at the time of booking. Now I am out the money for a night at a hotel that I never selected, plus I had to pay for the night we were actually there. I would NOT recommend Trivago.

Used trivago to book a reservation with Algotels for Melia Orlando March 14 to 15th. Got to hotel and no reservation from algotels. Thanks to Mary Jo at hotel telling me how to get algotels to call the hotel after 2 hours and 3 phone calls they did, i would never use this site again and never use algotels again sitting in a car for 2 hours not good.

This is a review for a partner through the Trivago website. We searched for a hotel through Trivago and the hotel we chose Trivago sent us to Algotels' website. We booked months in advance, paid and 2 days before arrival, Algotels sent us a text confirming the booking. Since it looked a bit suspicious (didn't say it came from Algotels) we call the hotel directly. They had no record of our reservation. They did see that Algotels booked it twice and cancelled it twice. We contacted Algotels via phone and email. They kept putting us off. The hotel was now fully booked and we had to find a new hotel and pay for it. We requested our money back and they have now ghosted us. BEWARE OF THIS COMPANY! DO NOT BOOK a room through this company. Trivago should be ashamed of themselves for sending people to their website to get scammed!!!! Will never use Trivago again either!

Beware of default currency setup, it's US dollars. This unknown to me at time of booking in Canada, and being Canadian I booked a room for $250. No indication in any document receipt, confirmation that it wasn't in Canadian funds. Imagine my surprise when my credit card was charged $355 CAD or $250 USD.

When I looked for prices for the Doubletree Hotel in El Segundo, California I noticed the lowest shown rate by Moor Rooms of $125 noted as “Our lowest price” and look at the total price with fees the total was $198 total!! I then looked at the Expedia rate of $160 for same room and the total was $180. False advertising.

This is specific to one of the booking partners on the site, Prestigia. I made a reservation on April 27 for a room on May 12-14. Received an immediate confirmation -- not a tentative reservation, but a confirmation. They took my money. Today, May 6, they are sorry to inform me they cannot confirm my reservation. Hmmm, but they just did, didn't they? They offered other hotels that were not nearly as nice. I had a great deal at an Intercontinental. They probably never had the room for me and when they bid my offer to the hotel and it was rejected, they try to slam me in to some crappy other hotel. So, I'm now screwed. At least I have some time to find another room last-minute. Never again for either Trivago or Prestigia.

I made reservations for the first and last time through Trivago today. Their third party rentaroom.com charged me 300$ unexpected dollars over the reservation! I caught it when I opened up my credit card bill today and today happens to also be the day that I am traveling and checking in. I called the hotel directly to check out why my credit card bill was 300$ over what I expected and they said it was a third party company (Trivago....which must have led me to rentaroom.com) and that I had to take up the dispute with them. The hotel however confirmed that the third party rate was 300$ higher!!!!

The Trivago website lists a hotel, a rate, and a states that the reservation has a cancellation policy. Click on the link, enter your cc info, hit enter, get a confirmation from a 2 bit "booking agency" who changed the cancellation policy to non refundable. Never EVER again will I get near Trivago or their deceptive advertising policies.

Made a hotel reservation this morning for my wife but entered the incorrect check-in date by one day early. After hitting submit, I immediately called Trivago and was told they could not amend the reservation unless the hotel approved so I called the hotel directly and after explaining my story they said they would change it but needed Trivago on the line to issue a new merchant voucher number. I called Trivago back and, after more than one hour on hold, gave up. Meanwhile, my wife changed her plans to go a day early to avoid losing the money on the room. She called the hotel and was told there is no reservation under her name or res number. More shockingly, they said they'd wouldn't have honored the Trivago rate of $137 stating that their lowest rate is $252 for the same room. Total waste of a morning. Stay away from this scam company.

I booked with Trivago. Algotels took over my reservation. They texted me before my flight that all is set for my hotel stay. Once I landed and got to the hotel, the hotel said my reservation was cancelled. I tried calling Algotels from the text and my statement. I got nowhere. Line kept hanging up on me. I had to pay for my stay again with a much higher rate. I reached out to my credit card. They reversed the charges pending dispute. This was in October, now it’s November, charges were charged again on my credit card. My credit card company said Algotels provided documentation stating I fulfilled my stay. That is a lie. Hotel showed 3 attempts and reservation was cancelled. I’m still trying to get my money back. Someone please help me get my money back.

I went on Trivago to search for a hotel in New York City for 2 nights and found one for the Marriott Marquis. Trivago took me to a booking site called ALGOTELS and they charged me $660 for the two nights. A few days ago I called the hotel to ask a question and was told that they didn't have my reservation so I have been in contact with both Trivago and Algotels and have gotten nothing but a runaround from both. I have left it up to my credit card company to get info and they did a credit to my account as they look into the issue.

Don't be fooled, I lost almost 2,500.00 dollars because I made a reservation on a page that Trivago advertised and it was a fraudulent company and TRIVAGO said that they were not responsible for the theft. On the other hand, something similar happened to me with KAYAK and they did take responsibility for a fraud from another company that they advertised and they returned all my money!!! I don't know why TRIVAGO keeps advertising hotel sites if they know that many of the companies they advertise are scams and thieves, do they also receive some commission for fraud? Otherwise because they keep announcing hotels etc. etc. KAYAK, PRICELINE OR BOOKING are very good, trustworthy and responsible.

Booked two rooms at the Disney All Sports through Trivago then third party site Agoda it put in dates for my stay but as I looked after I paid the dates were wrong. By then I couldn't get a refund or credit for different days so I'm out $450.00 dollars. The site is very deceiving. I feel scammed. They could at least changed the day.

We booked the Royal York in Toronto via the Trivago site through a third party supplier named Traveluro. We received a voucher with a confirmation number. On the day of travel by air from Halifax, NS to Toronto we were advised that our reservation at the Royal York was cancelled because it was overbooked. We then phoned the Royal York and they advised that they were not overbooked and did have many rooms left and did not recognize our confirmation number. We then contacted Traveluro. We then contacted Traveluro who then again stated that there were no room available at the Royal York but offered us a room at a three star hotel called The Beverley. We reluctantly accepted this reservation because we were out of options.

They propose you prices which are always without taxes for hotels in EU which have taxes included. They propose good deals but later they cancel your reservations. Those deals keep appearing on their search results but you can’t have them! Complete waste of time. Go to Hotels.com and you’ll always get 1 for free after 10 stays! Simple and more efficient.

I booked online using the app in Canada for a hotel in Ontario, Canada. I agreed to paying $129.16 Canadian. And I got charged $129.16 in USD so my bill came to $168. I've talked to three different agents and nobody can help me in resolving this issue. I will not be using Trivago again and will be sharing this information with friends and family as well.

I used Trivago.com to find a hotel to stay at. Me and my wife were taking a trip to Miami for a concert so we use trivago and it hooked us up with **. That’s not a typo. It’s called **. We booked the room and ended up having to cancel it because Covid hit so I called the hotel to cancel our reservations and they said we had to contact Otel. That in itself was a nightmare. When we finally got them to do something all they would do was give us a voucher for a stay in another hotel at some other time.

Site is on top of new rules and price changes. I love this site and would recommend it so go try this out for yourself. That's the only way you will know and all I can say about it right now cheaper flights.

In my travels we booked as we went & found by choosing between the first three you looked. Always have a brilliant result; Not only were we satisfied with the ease of booking but felt confident that nothing was going to wrong with our decision making as price was always exactly what we expected!

Trivago is the best site I've seen to find the ideal hotel to stay at. I highly recommend using it. And then when you find the hotel you want to stay at, the best thing to do is go to that hotel's website and book directly through them. You will pay the same price and the hotel appreciates you booking directly through them so they don't have to pay a fee to the middleman. Sometimes they will will thank you by giving you a free drink or some other freebie. Also when you book directly with the hotel it is more likely that you will actually get the room that you request. You will also probably have an easier time changing or cancelling the reservation if necessary. I hope this helps.

Like burning money? I booked my first trip with Trivago in January on a third party site called Otel. I paid $1785 upfront for 4 days at Hyatt Regency Coconut Point. The hotel told me on 3/28 that they had canceled all reservations after 4/8 because they would be closing for coronavirus. After numerous emails and internal messages I realized that the company has no intention of returning any of my money. Trivago says it’s not their problem and Otel.com is completely unreachable without a working phone number. I paid $1785 for a voucher to a closed hotel that’s not worth the page it’s printed on. 4 month later I’m still making payments to the CC card company for not going on this trip to a closed hotel (corona virus related temporary closure).

My husband and I used Trivago to make reservations with Comfort Inn & Suites Colonial in Sturbridge Massachusetts for March 16th 2020. As faith would have it Covid19 took hold of the world. Gatherings were canceled and meetings dropped to 10 people. I reached out to trivago on the 13th as soon as we were notified of changes in Massachusetts concerning gatherings. I couldn’t find a way to reach them. I called the hotel and they told me that trivago was owned by Expedia. I reached out to Expedia and all phone lines were down.

I am writing about using Trivago. They are fine until you have a problem, then there is no way to contact them for help. I used Trivago and booked a hotel via cancelon for March 2020 before COVID-19 hit. Both Trivago and Cancelon are not available for help. $405.00 is in their pocket. I will never use a third party booking service again.

My wife and I were extremely dissatisfied with our experience dealing with Trivago in making our reservation to stay at the Southernmost Beach Resort in Key West from January 18, 2020 through January 22, 2020. We had made the reservation on January 2, 2020 through Trivago, and we soon found out that Cancelon had booked the room with the hotel. On January 17, 2020, the day before our arrival, my wife called the hotel to confirm our reservation and to check to see if the room would have a microwave or, if not, if we could arrange to have one placed in the room. To her shock, she was told that there was no reservation in our name. My wife was told by the hotel representative, Thai, that the hotel had sent Cancelon a letter with stop sale dates, which included dates for the weekend we were planning to be there. Thai got Cancelon on the phone and the Cancelon representative said they never received a stop sale notification.

My husband and I are planning a trip to Vegas for Valentine's day (3 night stay). I was looking at hotel rates for Excalibur. Trivago showed $399.00 where many others were more. I usually read reviews ahead of time, but failed to this time. Ugh... I booked the room through Trivago, thinking I was getting a good deal. When I booked it, it never showed me that there were added fees or the total price. It should have been a red flag when it said no cancellation. About 10 minutes after I booked, I got an email that showed the total. $501.00. I was so mad, so I called the number (45 mins of ringing and recording of how important my call was to them), to a third party vendor, who sounded like they were in India and I could barely understand and I asked why it was now $501.00. Answer... Taxes and Fees. I asked to get a copy of it so I could see the breakdown.

Trivago's TV ads make them out as the go to site for the best hotel deals. Simply not true! You can go to any hotel chain's website and get a better deal at any time. You also are not dealing through a third party who will do nothing for you if you need to change your reservation. Trivago has nothing to offer!

I booked a room for 2 days and it said pay at the facility and they ended up charging me. I have booked before through a travel place ei booking and Travelocity and they did do that. They also didn't need to have another place take over. There is no contact number for them either. Just an email which I'm hoping I will get my money back. I would not recommend this place because you won't be able to get ahold of them.

What these booking companies don't tell you.... You cannot claim your Hotel rewards points when you book through Trivago. For example Hilton Honours points etc. Our experience booking 5 accommodations on our last trip to the USA through Trivago - every booking was in an inferior room and a million miles from the car park. The prices worked out more expensive! and it was very difficult to make a simple amendment to the booking.

I booked a $44 hotel room thru Trivago the total cost ended up being over 75 dollars. I immediately canceled and requested a refund. 2 days now and I can't even get anyone to talk to me. It's like they fell off the face of the earth.. I found out they are located in Germany and yes they book your room, charge a HUGE fee for tax and other hidden fees, charge your card and then disappear. I'm telling you people DONT USE THEM. I just wonder how many other people they have done this to. It's called STEALING AND SCAMMING. PLEASE LET'S GET THEM SHUT DOWN. I will never see my money. I am not rich I don't have a lot. 75 bucks is a lot to me all I was trying to do was go have a nice NYE and now that is ruined. Thank you TRIVAGO for sticking it to me without any lube. YOU SUCK!!!

My brother passed away suddenly. We needed a hotel in Brainerd, Mn. I booked a room at the Holiday Inn in Baxter, Mn through trivago. After it was confirmed, I received an email saying they were sorry but the hotel was full. They claimed they had a comparable hotel for the same price. I agreed to that. The hotel was a dump dirty, noisy, old and was told the locals wouldn't stay there. When we spoke with other family members, we found out they booked the Holiday Inn 2 days after we were told they were sold out. My advise stay away from Trivago. When you call to complain, none returns your call.

In September 2019 I booked a hotel for 5 nights in Scottsdale, Arizona for a December arrival. The site required prepayment. I prepaid my 5 day stay. The booking was fully refundable. I noticed on my bank card that the charge was to a company called OTEL in Istanbul, Turkey instead of Trivago. Even my bank wanted to know if I had traveled to Turkey. Upon inspection, I found that Trivago uses “partners” to Actually perform the booking, hence, OTEL.

My son and his girlfriend booked a trip from northern CA to Vegas for his 21st birthday. I paid for my son's trip (6 months ago). Arrived at the airport only to have them say Trivago had cancelled the reservation! The airport put them on the flight they were supposed to be on, but United’s plane broke down and the 6am flight became a 3pm flight. They missed their connecting flight in LA. They were supposed to be in Vegas at 10am and arrived at 9pm, they lost an entire day and the compensation they got was $10!! It’s outrageous. Won’t ever book thru them again. Super disappointed with trivago, united airlines and allegiant airport in Stockton,CA

I booked a hotel stay that offered free breakfast. When the email conformation came it said no meal plan. I have tried to resolve this issue thru several emails. The customer service is nonexistent! They are hiding in Germany. They take your money and do nothing except send endless emails. I will never use this website again! Buyers Beware!

So we booked a hotel online through Trivago and when we showed up at the hotel 3 weeks later we found out our reservation had been cancelled 3 days after we had made the reservation. Our mistake - I thought the confirmation went to my husband and he thought it went to me - we didn't realize that we never got a confirmation email until the day of our trip. Even so, they did charge our CrCard so we figured we would be ok. Luckily the hotel had some rooms (extra $100 night ugh... lesson learned)...

I booked a room late August 2019 in good faith, for the first time with Trivago. My confirmation came through for a different hotel. They told me to rebook the correct hotel with themselves and they would compensate me. This I did believing it to be safe because I have it in writing. Up until the 31st October 2019 they have been apologising for the delay. Now they have stopped communicating at all. I can't get them by email, phone, internet sites. They have become a ghost.

BUYER BEWARE TRIVAGO!!!! I wanted to share my story about booking a vacation on Trivago. I don’t want anyone to fall into the trap I did. I booked a vacation a few weeks ago to Cancun for six nights through Trivago. When I booked it it said it was through a “partner” called Love vacations or holiday (something like that..). Anyway in the process of booking it I duplicated the request which they were ever so eager to charge my card for almost 8k. I called the next morning to tell them I only wanted the one vacation and they told me they would not charge the second one since it was still pending and that it would take three days to confirm whether the booking they sold me was even available.... Are you kidding me? Thank goodness I hadn’t booked the airfare that night.

We booked our hotel online and tried to reach out to Trivago to cancel. There is no number to call to speak with someone, it is all through emails which they have not responded to yet. I would never book with them again! A very frustrating experience.

I made a reservation to stay at the same resort as my daughter who only gets to visit once a year, & received a confirmation letter. I got to the resort and was told they had no reservation. I had to go elsewhere, & was lucky to find a room in Clearwater Beach, FL as it was an event weekend which brings in tens of thousands people. This took away from the time I had to spend with my daughter, and left a very bad taste in my mouth for Trivago.

I used this site to search for a hotel room. I've had great success through Priceline and Hotels.com. Thought they were all trustworthy. Not so. I booked and paid for a room for my family. Two weeks before our trip I contacted the hotel and found out that the travel agency (Amoma - 3,000 reviews on one site with a 4.4/5 rating) listed on Trivago had actually sold my booking to a 4th party who cancelled the reservation after they were paid. Completely unreliable, and ultimately a scam. Untrustworthy

On Monday, September 23, I booked a hotel room at the Quality Suites Laval for Wednesday, September 25th. I never received the email confirming the reservation. But I printed the confirmation from the screen at the time of booking. Monday late afternoon, I am asked to cancel the hotel room, it was no longer required. Since I have never received the email, I do not have the link to cancel the room. I tried several times to cancel directly with Trivago. I am told that I have to wait 72 hours before receiving the confirmation email, which will never come. Then I am told that Trivago is a price comparison site, that they cannot access my reservation, that I have to contact the booking site used. Since I have never received the confirmation email, I do not know where the reservation came from.

I made a hotel reservation because Trivago advertised a 12% discount. Then I received a receipt for payment 25% above the advertised price. I called the customer support within minutes after placing my reservation, but still had to pay a $60 fee for canceling it. Total scam.

Traveling 1200 miles, needed to stop halfway to rest for the night. Used Trivago, which transferred us to Booking.com, booked a room, paid, got confirmation number. Traveled two more hours down the road to hotel, long line, the clerk said there was no vacancy unless you had a reservation, we said we did and had confirmation number. He said he only had 1 reservation left and there were no more rooms, and ours was not the one he had. WE were S.O.L.. No energy left to drive, no room to rest in. This is totally unacceptable. These stupid sites OVERSELL reservations, don't verify availability. I'm guessing I'll probably have to fight to get that charge reversed, but haven't gone there yet, as I am still fuming about having to scramble around town to find a place. Motto 'Hotel... Trivago' should be 'NO hotel trivago'.

My husband was booking a hotel for a room in Fargo, ND. When he clicked the "book now" button it took him to a hotel by the same name in a different state (unbeknownst to him) so he completed the booking process. We didn't realize the issue until we arrived at our hotel to find that it was completely booked and we did not have a room there. I have been communicating with them by email (the only way to communicate since the company is based out of a different country--also something we did not know) for over a month now and have been told twice that a refund has been issued but I still do not have my refund. DO NOT USE TRIVAGO!

I had my second quinceañera at the Universal Hilton. Ms. Violeta ** helped me with everything I needed in the Banquet space as well making a room reservation so I can stay after the party. She also helped me make the reservation in Restaurant to enjoy with my family. In few words this hotel is the one I can recommended to do any kind of Events because of the experience and service I received since I started planning my event to the end. Thank very much Ms.Violeta ** and Mr. Jack **.

Trivago search led me to Oyo site through which I booked hotel at Mangalore and Manipal, both places the hotels refused honoring Oyo bookings and advance paid by self has also not been fully refunded by Oyo. Pls stop duping customers and stop recommendations through Oyo sites.

I booked a room on Trivago, which was cheaper. I received a booking confirmation and then 2 emails written by foreigners telling me my booking had been cancelled and the reasoning was not clear. Upon looking around I have found Trivago uses third party companies to do their booking and the price and availability is generally not live on their website. Use Booking.com as I have for years with no issues.

I booked thru Trivago a deluxe room with 2 queen beds for Las Vegas 2 months in advance. When I got to the hotel I was told only have 1 king bed so I had no choice but to take. I called Trivago when I got back and they did absolutely nothing for me and did not want to do anything. Terrible customer service.

Book my hotel at 10:35am with confirmation of room hotel and date. After 12 hours at 10:55pm received an email that my reservation was canceled and my money will be refund in 10 days. I called their 24 hour customer service and spoke to someone whose accent is worse than mine and saying I need to go to the website of that hotel and try if there still available room???? Explaining that it take 24 hours to confirm my booking which I never have in my email. The worse part they will return my money in 10 days. I felt I got scammed, false statement as well as no accountability for their mistake. As they just wanna use my money for 10 days somewhere else. Wonder how many people they do this every day.

I made an enquiry on the 15th June for a trip I have coming up at the end of August to Leeds. Trivago came up with a deal with Trivago and I clicked to go through and book. I was somewhat surprised to receive an email from the hotel recently asking me to review them? I then realised that the booking date had been made for the 15th June, the date I made the inquiry. Not only that, but the hotel made no attempt to contact me when I did not turn up. Expedia have told me that this happens quite often with links from Trivago, though they have behaved like "Gentlemen" and returned the money to me that the hotel took from my account. I think that Trivago cannot be trusted in view of this experience.

After hearing all the recent ads about "Last Room" I went to Trivago. To start with, the result of the search ended up with a "last room" available result. I was redirected to a partner to complete the reservation, to which I received a confirmation of the "order" but not a reservation. I was told I would receive the final confirmation within 48 hours. 48 hours passed and nothing. So I contacted the vendor. They indicated that the reservation was still being booked. They went to complete it while I was on the phone and now said there was no availability. They were not able to get me a suitable replacement. So I ended up with nothing 3 days later and proceeded to find an alternative (not as good or convenient) on my own.

I used trivago to book a room at Disney's Dolphin hotel in June. It was done through a 3rd party company called Global Travel. The listing showed the reservation included free parking and I called the company to confirm before I booked. Upon check out I was charged for 3 days of parking at $25 a day. After contacting Global Travel and going back and forth for 2 months my case was handed over to trivago. They did issue my refund though I wasn't happy to have to do it via PayPal (trivago required a swift code and my bank doesn't have one).

In March I booked a hotel in Pittsburgh for our 25th anniversary and a Phillies game. When my husband and I arrived at the hotel informed us that the reservation had been cancelled. The manager told us that had happened with many reservations. They researched this problem and found that the company Hotels For Everyone had gone out of business and cancelled the reservations they had made without notifying their customers. Needless to say they also did not refund any of us. Apparently Trivago does not keep up with their their 3rd party booking sites. I recommend that you STAY AWAY from Trivago!! We’re out almost $500 and I can’t speak to a person at Trivago!!! Subsequently, we had to book a different hotel that was double the price. I guess if something seems too good to be true it usually is!!!

Trivago advertises the best price but it's a bait and switch. They confirmed a hotel at the Marriott and 2 weeks later said it was not available. They said they could put me in the Night Hotel Times Square for the same price. Worst hotel ever and I paid 2 times the going rate!! Never knew who to call or where to go to get a refund. The hotel said they did not know what I paid, WHAT A SCAM!!!

Every time before booking a hotel or vacation I like to shop around on the internet. After trying it for more than once decided to stop wasting my time by checking at this website for "cheaper prices". They never show any good deals.

My issue with Trivago is that they don't sort out the bad travel companies. When you book you don't get to see how a company is rated (because they don't have a system for it). I Travel a 100+ days a year and can highly recommend Hotels.com, Expedia, Hot Wire, TravelZoo, AirBNB, HomeAway, VRBO, Priceline.com, Orbitz.com, Agoda, Travelocity, Amoma and Hotels Tonight. The only company I can't recommend is LoveHolidays (LoveVactions.com) - I booked a room through them (via Trivago) and when there was an issue they were impossible get a hold of and no help at all. I wish Trivago weeded the bad apples out to gave a rating system so travelers could.

I searched a hotel and when you click on deals it took me to Agoda.com and finished my booking. Now the hotel/resort guys say that the room is never booked. I paid using a credit card and I need refund.

We booked a hotel through Trivago to find just days before our trip the hotel was canceled. We already paid for our hotel and had to pay a second fee directly to the hotel to secure our room. When we attempted to contact Trivago we kept getting an automated response and I got no assistance in recovering the cash for the original reservation.

I booked a room to 6 nights at Cabo Villa and Beach Resort. On the Trivago site it listed a price of right around $1537. It also said that their PARTNER - CANCELON will be booking this reservation. So I pressed accept and the next thing I know it’s over $2090 BUT I pressed accept accidentally. So, I immediately call CANCELON to cancel the reservation. They said "Sorry” and that you can cancel for a fee of between $200-$300 but you can’t just cancel the reservation. UNBELIEVABLE!!! NO LIE, I called immediately after making the reservation.

With a lot of Trivago TV Commercials lately, I decided to try out the Trivago website. Wow, was that a thousand dollars mistake. I have no idea what kind of relationships they have with Cancelon, I felt like I was being scammed by both of them. Thru Trivago, Cancelon offered me the best price which took me to the Cancelon website to continue my reservation. Boy, the best price is no longer the best price once you get to the end of your reservation process. They have their breakdown of the final totals on the lower left panel where the big and center page is left for you to enter your payment information. By the time you hit the button 'submit' and see the final totals, it will be too late for you to cancel the transaction.

DO NOT USE. I used their site to book at Omni at Amelia Island Plantation Resort Hotel. I clicked on Cancelon.com rate for the main resort. When I called the hotel to confirm I was told that my reservation was for the Villas property and I would not have access to the main hotel property amenities. So I am staying at a property that I could have gotten for $60 per night cheaper if I booked directly with few amenities. Trivago says sorry they are just a gatherer of information. Cancelon says, "sorry not our fault," and you guessed it Omni says, "sorry that is what you booked." Money will not be refunded. I can't determine if this was just an error or an actual fraudulent business practice but none of the companies will step up and make this right.

I had never booked a hotel through Trivago before, but I was going to Washington DC in June and Trivago somehow had rates that were substantially lower than other sites. So I booked a room at the Hilton Garden Inn, Washington DC-U.S. Capitol for $349, including tax. But when I arrived at the hotel--in a drenching rainstorm--I was told they had no record of my reservation. On top of that, the hotel was fully booked. The clerk said I was the third person to show up that day with a Trivago reservation they had no record of. I showed them my confirmation email but the clerk said there was nothing he could do. Turns out Trivago funnels people to third-party bookers, and some of them aren't reputable. (The clerk said the one in my case was called Hotel Beds.)

I tried to research hotel prices in Washington for September 2019. The site seemed easy to use and showed dates when prices were higher or lower so I could adjust dates. I found a few deals that seemed interesting, BUT when I clicked on the deals my departure date had been changed. When I corrected the date, the daily priced DOUBLED. I tried it with Booking.com, Expedia and Hotels.com; all showed the same price doubling when I corrected the date. This shows Trivago is a scam that just puts in fake price to get you to a booking site. This site should be reported to the government for fraud.

Needed a placed to stay the night only. 2 small towels for 2 large people. Water flow was poor, I have no hair on my head and still had troubles getting the shampoo off my head. Room had little in the way of amenities. For the price this is OK.

Arrived, got key for the room. The gym was nice, room not so big, bed clean and neat. Bathroom was clean and small. AC wasn't quiet as always, too loud. The elevator is old, loud and slow. Better use stairs.

The hotel staff were wonderful and helpful. Unfortunately, the hotel was noisy with barking dogs, children running up and down the hallways every morning and evening and drunk guests having loud conversations in the hallways after a night on the town. The food was "hit or miss".

Trivago totally screwed up the reservation so badly, we had to cancel and re-book directly through the hotel/resort! The hotel was the Lapu-Lapu Mactan Airport Hotel-Resort, which is a 5 star hotel and was excellent....BUT DON'T EVER USE TRIVAGO TO BOOK. The hotel has its own website and their staff is EXCELLENT.

I booked a hotel through them. They canceled my reservation, and didn't notify me. I get to the hotel, and they informed me that my reservation had been canceled, and there was nothing they could do. I contacted Trivago, and they said that the reservation had been through a company that worked for them "Hotels For Everyone". They informed me that the company shut down without paying Trivago, so they canceled all their reservations. Trivago should have notified me of that fact. I hope a class action lawsuit comes out of this. That is no way to do business.

Booked a hotel in November for June of 2019 in Bryce Canyon Utah. They charged my card, sent me confirmations. No other correspondence. Get to the hotel after a 10 hour drive, my reservation was canceled in May. No email. No money back. Of course there were no rooms available anywhere because it’s high season. Basically when I went to the link trivago sent with confirmation they said I would have to try and get my money back. Hotels for everyone was out of business. Really TRIVAGO don’t you get your partnerships. I won’t ever use the site again. Back to AAA travel for me. I will be letting all my friends, colleagues, acquaintances and all my kids' followers know NEVER USE TRIVAGO OR EXPEDIA. AAA is free with a membership.

I made a reservation in March 2019 through Trivago for four nights in Cartagena. The charge on my credit card was from Hotels for Everyone for the agreed amount. Two weeks before our arrival in May they notified the hotel that they were canceling our reservation. They did not notify us, nor refund what had been charged on the credit card. We found out when we arrived in Cartagena. Fortunately, there was an available room and we were charged approximately $100 less than we had been paid through the Trivago site. We have tried to contact them, through the various phone numbers and email addresses to no avail. We have filed a fraud claim through our credit card company.

Hotel was overrated. We had stayed at this chain before and rooms as well as service was much better. The room only had a shower no tub. Would not of stayed there if we understood this. The breakfast that was included was terrible. Wouldn’t feed it to my dog. We skipped it and went to Starbucks.

On June 13, 2019, make a reservation through Trivago at Hotel Decameron Baru, Colombia for $ 758.71. Until the date of the date I have not heard from you about this reservation, which I expected as do all travel companies. If you do not receive a response within 24 hours, you will make a claim through Trivago about your lack of seriousness. And I will consider the reservation canceled.

So we booked villa called The Burrow on Trivago. It was nice villa with lake view and stuff for reasonable price so we booked it. Went on the address as mentioned on the site with Google maps, and surprise there is no villa there. Called The Burrow. We tried to search the address for hour or two, asked locals. They said there is no Villa. Called The Burrow here. We also called them but the number was not active, At this point it was quite obvious we got scammed so we reached out to say and they replied they can't do anything about "because you failed to reach location."

I recently booked a resort on Trivago.ca and was quoted C$6.026.00. Being Canadian I only book in Canadian funds and use Canadian website offerings. (i.e. Expedia.ca) I have booked approx. 3 trips a year like that. I thought I would try Trivago.ca. Once booked I received a call from a company called Hotel Power and they asked if I had received a confirmation email regarding my booking. I checked and was horrified to see I had been billed $7657.00 Canadian. I said no that is not the correct amount. They insisted I booked US. I took a screenshot of the booking showing it was Canadian. They said they would get back to me in 7-10 days.

Trivago is simply a middleman. They book nothing, instead passing your booking on to a 3rd party company. Made a reservation at a hotel in Washington DC on 3/20/19 via Hotels for Everyone. Our credit card was billed within 24 hours. On 5/3/19 I received an email from Hotels for Everyone saying they were going out of business and "unfortunately your hotel reservation has most likely been cancelled by the supplier and you may need to make other arrangements".

I did a look up for a hotel for my family vacation in Orlando Florida, found a hotel of my preference and Trivago direct me into Hotelpower.com which did my reservation and gave my a phony reservation number, that of course was not real. The hotel told me somebody cancel my reservation of which I was never inform, they charge my card and up to this date I have not been refunded.

I tried Trivago for the first time to book a trip to Santa Cruz. Made a one night’s reservation for the Chaminade and when I decided to add an additional night a few weeks later, I learned that the “Hotels for Everyone” booker had gone out of business; never made the reservation with the Chaminade and referred me to my bank to be refunded! Trivago has NO phone number, chat or email to contact them directly so I just paid for a stay I will never take with no recourse! Don’t use Trivago! However good the rate is doesn’t matter if you can’t depend on them!

I made reservations for Hard Rock Hotel in Vegas and 2 days before the trip Hotels for Everyone sent a email stating that they were going out of business after 13 years. So my reservation would be cancelled and in order to receive reimbursement I would have to go through my credit card company. Trivago doesn’t care either. They promptly tell you they are only a search engine. Don’t use this site if you want your money and reservation. Major letdown and rip off.

Obviously, some of the options that come up during a Trivago search are not legit.

Sure you get a lot of options but the bottom line is that you are purchasing your hotel from a 3rd party. Trivago is a middleman and is only a search engine. I made a reservation for Vegas at The Palms. I received a call asking for a copy of my credit card after the charge went through. SCAM! When I arrived at the hotel the reservation was cancelled and I paid the full rate plus resort fee. Luckily I was refunded from the scam Trivago site. Don't use, it's not worth the hassle.

I placed a reservation through Trivago in late January for the Hilton on Daytona Beach for Saturday March 30th to the morning of the 31st. My daughter was performing/competing across the street at the Convention Center that Sunday. I got into the hotel and I was told by the desk manager at the Hilton that I was moved to another hotel. They claimed to have reached out to me. I had called the Hilton that Wednesday to confirm my reservation. They would not give me exact details because I had gone through a 3rd party but I WAS told that I did have a room. I never received any other follow up calls.

I use hotels throughout the world and to be honest have only once been able to find a cheap deal on Trivago. They say they offer the best rates but this is not true. They are most of the time expensive than other competitors sites, all of their advertising is misleading as you can beat their prices on other hotel booking sites most of the time without even trying.

Soooo pissed off! Re: Hotel booking through Trivago and Loveholidays • info@e-loveholidays.com #Trivago #LoveHolidays #LoveVacations #Fraud #Scam I tried to book a hotel using Trivago. They booked it through Lovevacations, I called the hotel to let them know I'd be arriving late and they did not have my reservation. I checked my bank account and the money was taken out for the booking. I then contacted Lovevacations, they told me that the hotel did not have any rooms left. I cannot imagine why they would book the room and charge me if the hotel was already booked full.

Myself and a friend have used this service on 4 different hotels in Sydney and Blue Mountains. When we got to the hotel reception desk which we had already paid a deposit on an average of 3 nights stay we were charged a completely different and more costly amount for the 3 days we both stayed. Also some of the hotels said or claimed some of their inhotel services were much better than the actual quality of services inc the style and condition of various hotel rooms we got stuck with. We did expect more than was offered esp since we could have booked for 1 night instead of three. Wrote a review of one of these overpriced hotels near Chinatown and the owners replied with a basically 'couldn't care less attitude!' Hope there is better improvement in the future and what is promised online matches up more effectively with the actual hotel rooms and their services promoted!

I booked a hotel St George Utah. The quoted fee was $77 per night. I did not check the confirmation as the hotel sent a confirmation. I got $77 for the first night and then charged $114 then second night and $144 the last two nights!! Double the quoted rate. Now I did not read the confirmation page that discloses this because I got just a confirmation # from the hotel. Talk about bait and switch. I will bet $100 dollars that I will find out Trivago gets paid on the night rate, not just a booking fee. I will never use Trivago again and I warn others not to do so. What a dishonest company.

We recently booked a 5-night stay in a hotel in Florida. Able to check-in ok, then couple days later notice on our credit card activity we were charged by the hotel. Spoke to the desk and they deleted their charge after we showed them the charge activity we had paid a month prior for $906.12 to a third party hotel booker Hotelsforeveryone. At checkout we were given our final billing, and that amounted to $744.80 with $0 balance owed by us. I couldn’t believe the difference in what the actual cost from the hotel (744) versus what Trivago/Hotelsforeveryone charged our credit card (906).

Booked a hotel in Hawaii nine months in advance. Got the confirmation from Trivago. My spider senses told me to just call the hotel to verify. Best move I ever made. They told me that the room I had reserved was not reserved. I did not get what I paid for. The hotel made good on it. And promised me if possible they would upgrade me when I got there. Trivago… What a disaster!

Having viewed Trivago's TV commercials I decided to check them out. I made my reservation on one of their recommended hotels and upon arrival was told that there was no reservation. They placed us in their last available room when we had paid for a deluxe room. No one would take responsibility for their error and we were left holding the bag. Stay away from Trivago and call the hotel direct!!!

I would give them zero stars if I could. I used Trivago to book my trip to Montego Bay. The booking was through TravelUp. Do not EVER book through TravelUp. I repeat, do not EVER book through TravelUp. I booked in December for a February trip. Four days before I was scheduled to leave, the agency contacts and told me there would be an "urgent reallocation." This is after I already paid for that hotel. They transferred me to another hotel, but when I went to check-in to the hotel, the hotel told me the agency never transferred the funds and I had to pay for the hotel in full (again).

While booking a reservation I chose one date and after booking and paying the system changed the date and since it is nonrefundable you can't cancel the reservation. You suck Trivago. People like you should be tarred and feathered!

Had a horrible experience with Trivago and booking a hotel room. Selected a hotel and rate from the site which took me to a booking site. They had what appeared as duplicates of each room type. I thought I had chosen the 2 queen bedroom and saw it was a suite with one bed and a sofa bed. Cancelled that, went back and selected the next room in the list that was what wanted and matched the price I remembered from Trivago. Completed the booking only to get an email telling me the booking was nonrefundable! Not what I had intended at all! Called the company immediately to tell them it was a mistake and I wanted the refundable rate. No go. No satisfaction from the rep I spoke with. So I called Mastercard and put in a dispute. I will never use Trivago again! The cheapest price they had was a fake and I could get a cheaper one from the hotel directly.

Hotel booked, this hotel credited my card, I checked with hotel before leaving to confirm the booking, the receptionist replied that I had cancelled the booking, but no money back to cc. Tried getting money back but all gone.

I tried to use Trivago to book a room at the Holiday Inn Express in Missouri. Instead Trivago confirmed a room at the Best Western. After 40 minutes on the phone, much of it on hold, Trivago confirmed it was a Trivago error but would not fix it. Instead, they said someone would call me in 2-3 hours. So now I am expecting a phone call after 11 pm- how rude is that? Very! Will never use Trivago again- ever.

I listed with the Trivago site as the ad said all that would have suited me joining them. My rates are very reasonable compared to most hotels and establishments. I offer what most guests would love to enjoy on their holiday. My website said it all with all the details and prices and the title Rachel's Home From Home is where guests would love to spend their time. I have never had 1 inquiry or booking from the Trivago Team nor have they ever answered any of my questions which I have posed to them. I informed them long in advance that I would not be listing with them again and also asked them in advance of my subscription being renewed please to cancel my listing as I no longer wanted to be listed on their site and pay the incredible amount for a useless service.

Airline umbrella sites just open 6-8 other sites making finding your best deal confusing and more difficult... Choosing your flight is very misleading and OVERPRICED. Also the whole thing with checked baggage is an accouterment that is just another ways to stick it to the consumer.

CONSUMER ALERT: If you are shopping for travel and using Trivago, DO NOT fall for the false sense of security offered by the idea of "Free Cancellation," -- The Great Deal Trivago offers might be from another source WITHOUT FREE CANCELLATION! I just reserved a room via Trivago with "Free Cancellation." Trivago then linked me to a company called "CANCELON" which charges a cancellation fee, immediately. THIS IS A BLATANT BAIT AND SWITCH TACTIC AND SHOULD BE ILLEGAL.

I travel extensively for my job as an actor and Trivago is my go to. I just write the name of the city and in no time at all I have a list of motels in every price range and amenity range. I do nuts and bolts, so spas and such are not much consideration, but I have always enjoyed the ease of Trivago use.

In December 2017 I paid Trivago $219.45/R3055.05 to provide exposure for our business: The Jays Guest House. During 2018 we did not receive any increased business as a result of this marketing effort. We did not want to proceed for a second year doing business with Trivago. However, this is what we were told: According to our system, you logged in to your Trivago Hotel Manager account on 11/12/2017 at 11:29 CET with the email address **, and then upgraded on your own to PRO.

Booked a hotel room. Trivago use a company called Hotel Power. They took 226.00 from my account and there wasn't even a hotel room available!! Now I am stuck trying to contact Hotel Power to get my refund - which I already know is going to tell me it will take 3-5 business days to refund my account - which means they cream off 3-5 days of interest off my money and pocket it for doing absolutely nothing.

I booked a 5 night stay, I have a medical emergency and cannot go next week, I want to transfer the booking. Nobody will return my 10 phone calls, or email. I am forced to cancel because the cut off day for changes is noon today. Why aren't the phones manned? Why don't you return my emails? Terrible customer service.

Booked a hotel in Bali thru the trivago website, was directed to Hotel Quickly who took our $3800 then cancelled our booking, had to try to find 4 rooms over the Xmas break for our family at 1 am in the morning with no help from trivago or hotel quickly. Thanks trivago for spoiling our only holiday for the year, now $3800 out of pocket. Never ever use trivago, book direct with hotel. Take some responsibility trivago you bunch of low life's, you are stuffing around with people's hard earn money and ruining once in a lifetime holidays for families who struggle to be able to have holidays. Stop spending money on expensive TVs ads and try refunding or supplying some sort of reimbursement.

First time using Trivago and will never use again. Trivago used a third party called CancelOn to make our reservation. When we tried to check in at the Hyatt Place in Reno there was no record of our reservation. We called CancelOn and after finding our reservation they pushed it through to the Hyatt. Then upon checking out Hyatt had no record that our reservation was prepaid and they had not received payment info from CancelOn. We called CancelOn to get what they call the “ghost card” info from CancelOn. First CancelOn didn’t find our reservation. And they said they couldn’t search by our name. Then they found it and said we will contact our payment department and call you back in 10-15 minutes.

Wow. So we booked a hotel through Trivago who used hotels quickly. Hotels Quickly overbooked our hotel and had it cancelled but didn't pass this on to us. We arrived at our hotel after a long flight to hear the bad news. Now hotels quickly are refusing to refund us our money and Trivago have told us to talk to our credit card issuer who can't really help. I'm fuming!

Another booking canceled at last minute by Hotel Quickly - So the lesson I have learned here is simply. I will never again book anything thru Trivago, Simply put they advertise a product, take a percentage of the money then back away with no responsibly whatsoever to fix any problem. Trivago, never, never, never again.

Booked an apartment through Trivago search engine choosing HotelQuickly for a break end of December to Edinburgh. This was booked in June. Received an e-mail on the 8/12/18 telling me that my booking has been cancelled "a bit last minute to book another apartment as the prices have doubled". Was told that I would receive a credit voucher. "Some hope of getting that" after reading loads of complaints regarding HotelQuickly. I will never use a search engine again to book holidays and stay away from HotelQuickly. Thanks for ruining a long awaited break. :(

Booked a hotel in Hong Kong using Trivago that advised HotelQuickly as the cheapest price. Booked the hotel for New Year and booking received by the hotel. Have now received email saying booking cancelled due to an unforeseen issue. Checked with the hotel to find the room was cancelled 5 December possibly by HotelQuickly. Doubt there will be a reimbursement. Do not deal with this company.

I've never felt so used in my life. After booking a one night hotel stay in Raleigh, NC and being told that the reservation was DEFINITELY refundable 48 hours in advance of the stay the weather report changed to a prediction of heavy snowfall on the day of our travel. At this point I'm five days out from the travel date we decide to just cancel and go another time. When I call the service number for the booking company I'm told that the reservation is non-refundable for the hotel I've book.

Never and never book any service through trivago. I paid my hotel in advance through trivago one week ahead my trip to New York. When I checked in, the hotel told me that my hotel reservation was canceled. I called trivago and they answered that they do not know why. I have to rebook the hotel at a much higher price and immediately filed a dispute with my bank to remove the payment from trivago. Very bad experience in Hotel Pennsylvania, too! Room is very poor quality and unimaginable dirty. Stay away from trivago and Hotel Pennsylvania! It is a shame to have such an untrustworthy service in the USA.

Trying accomplish ANYTHING with Trivago is VERY DIFFICULT since their offices are APPARENTLY in Germany. In the future I will only make reservations DIRECTLY with the facility. Doing business with offshore organizations is TERRIBLE!!

I booked a one night stay at the Willis Hotel in Wellington, NZ through Trivago using my credit card. Everything was fine, I received the confirmation my booking had been made. That was until the morning I was due to arrive at the hotel, when I received an email stating my reservation had been cancelled due to an 'invalid' credit card. I called up the hotel directly and luckily there was still rooms available. Do I rebooked using the same credit card for the same price, after complaining to the hotel what Trivago had done to me at the last minute. Extremely poor service from Trivago. My credit card is not invalid and if incorrect details were entered, which they weren't, why would it take Trivago 48 hours to cancel a reservation which had been previously confirmed. That doesn't make any sense. I will not use them again.

We paid through Trivago. Hotels wanna kick us out. They are asking for higher price than what we paid even though our booking was confirmed. Trivago did nothing to us. They left us without our problem and now we are in loss for all what we paid and must find another hotel. Avoid avoid in all cases. No trusted company. They don't even have a phone number. They are replying you, "We are a price comparison website." Means they take money % from you and give you 0 service.

You should know that Trivago has scammed and fraud websites! All Trivago do is giving you booking websites with low prices. It happened to me, yesterday was my first time using Trivago. (I already don’t like it because of Trivago commercial, now I hate it). So what happened to me that Trivago showed me a low price at Istanbul hotel, when I pressed go "booking" something like this. So now am on otel.com page, I wish I did some research before using it, if you search for otel.com reviews you will notice how there is negative reviews! Of course positive reviews were done by their team.