trivago Reviews

Book you in the wrong hotel, won't change the booking, the insurance that you bought won't cover it and you have to end up paying again, I would never use trivago again, worst service.

I attempted 2 times to book a stay unsuccessfully. #1) To book a Hotel in Norwalk CT and the link kept taking me to Norwalk CA. I almost booked a non-refundable stay. I informed them and they sent me a $20 voucher for my next booking and said they would fix the links. #2) I tried to book a hotel in Edmonds WA. It rejected my Charge card but American Express said Trivago never put it thru. I called and Trivago said the card was rejected because the offer was no longer valid at $161. I tried the $163 and $165 offers but all said my card was rejected. I booked Thru Orbitz and will never use Trivago again. I was never able to use the $20 voucher.

Customer service either doesn't exist. I have opened multiple tickets to simply change the dates of my reservation and they will not respond. Their automated call wont accept my booking number despite it being in the email and working online. I have never been so openly scammed in my life. I'm hoping a chargeback will work, when I prove that the company can't be bothered to contact people back. Do NOT ever use Trivago Deals.

They booked me into Extended stay America but into the wrong TOWN! Instead of staying in the same town as my wife's hospital (Fife) They changed my reservation to another town!!! They also booked me on the 1st floor due to my wife's surgery, great things are set. Well it turns out they booked us on the 2nd floor at the wrong hotel with NO elevators. Other items they said about the hotel Free Breakfast - Muffins or a fruit bar and cup of coffee. FULL SERVICE - No ICE, tissue paper, fliers about places to eat or paper towels. I also had to call down to the front desk to get a missing door handle for the bathroom, couldn't open the bathroom door without the door handle.

I showed up at the accommodations to find it infested with cockroaches and mold. The hotel acknowledged my concerns, refunded my resort fees and let me go. I've been fighting with Trivago for a refund of my stay - but keep getting the runaround. I paid for the cancellation insurance and there is absolutely no reason I should be on the hook for this. I will continue to fight this but will NEVER book through them again.

I am submitting this explanation in support of a dispute regarding a travel charge for a hotel reservation booked through Trivago DEALS. Two days prior to the trip, I experienced an unexpected medical condition that made it unsafe for me to travel, specifically to complete an eight-hour drive to the destination. I notified the booking provider promptly and requested a refund or travel credit due to medical necessity. Although the reservation was labeled non-refundable, I requested a medical exception and cooperated fully with the review process. Because the medical condition arose shortly before travel and did not involve a scheduled visit or emergency care, formal medical documentation was not available.

I am very disappointed in the customer service at this company. We were to travel to the area for a cheer comp that was canceled due to NJ being in a state of emergency with a snow storm. We were physically not allowed to travel. Every other hotel issues refunds despite their no refund policy but not you! I even spoke to the hotel that said they would and had issued refunds to everyone unable to make their reservation but this third party lacks compassion. I would highly recommend staying away!!!

Tried to book an hotel in Riverside California. I picked my dates and tried to pay agreed price. My credit card keep getting rejected. I called customer service. They told me vendor raised the price. What a total waste of time. I called them and got a cheaper price than what was agreed online.

I paid for a reservation and was told they don't confirm the reservation for 10 days. The hotel said they only have a finite number of rooms left and in 10 days it will definitely be sold out. Asked for a refund and they denied. They will continually tell you they are going to talk with the "relevant team" but they make 0 promises and will give you no timelines. I am not a paid review. Just a simple consumer trying to save some money. Will never use them again.

Trivago charged my credit card, but did not complete the reservation with Westin. We had to pay Westin directly. Trivago took money (200 + dollars) and never forwarded to Westin. Cheater, scammer, crooks. Trivago, if your action was a mistake contact me immediately.

Paid twice ($1,600 extra) and no one takes responsibility. I booked through Trivago and already paid for my stay in full, yet the hotel charged me an additional approximately USD $1,600, forcing me to pay twice. Since then, Trivago has not taken responsibility. Every time I contact them, they say they are “reviewing the case,” but there has been no resolution. Meanwhile, the hotel washes its hands of the situation and directs me back to Trivago. I have spent weeks calling and emailing back and forth between both parties with no solution. The result has been constant stress, wasted time, and money being held during and after my trip.

I had a horrible experience with Trivago customer service. I booked a hotel weeks ago, and only upon arrival at the hotel, I found that the building had been bought by another brand and no longer has the same booking information as the hotel I booked through trivago. Same exact building and address, different hotel. Trivago booked me a hotel that does not exist. When I call customer service to resolve the issue, they rebook me for the WRONG HOTEL AGAIN. How hard is it to cancel and rebook a hotel reservation? It has been several hours, and no progress has been made. I am not even able to get a refund because I cannot reach a superior who is able to help me. How are they allowed to take my money for a service I am not receiving? If you book through trivago, make sure the building you are booking actually exists, as they make it appear.

My experience with Trivago has been appalling. What should have been a straightforward hotel booking turned into weeks of frustration, repeated phone calls, and zero accountability. Each time I contacted support, I was forced to explain the situation from the beginning because no one tracks cases or follows up. The most disturbing part? Customer service agents repeatedly hung up on me. Not once—multiple times—when questions became uncomfortable or when I asked for clear answers. This is not a “technical issue.” This is deliberate avoidance. The agents were rude, dismissive, and clearly reading from scripts, offering the same copy-paste responses by email with no actual resolution. A supervisor even promised a same-day callback on a recorded call—then disappeared entirely. No call. No email. No explanation.

Trivago boasts a great deal then once you book it Trivago sends you into a nightmare agency like farehutz. This place is a scam, back out and believe if it seems like a great deal with trivago, it's NOT. We booked round trip ticket for $738 for my wife and I from Sacramento, Ca to Charlotte NC. Just basic seats, we did the "You should have used Trivago" dance and celebrated we were on our way to the wedding, finished the booking and payment process. Good to go, right? Hell No, we got a call this morning from Farehutz that those seats were not available.

Worst ever experience! They couldn't find my booking although I paid in full and then when I call customer service they did not refund me. Never ever booking with Trivago again. When I arrived at the hotel I booked they said since I booked with a third party they can’t honor it as they are overbooked.

Purchased booking protection and was led to believe that the trip would be fully refundable. The receipt and user interface during booking was formatted to lead the customer to believe that the trip would be fully refundable. Buried in the Terms and Services Trivago hides a bunch of conditions about what does and does not constitute a refundable reason. The reasons are things like illness or government issued travel warnings and they require extensive documentation and proof that you really do have an illness or government issued travel warning to issue a refund. In my case we cancelled our trip to Chicago because of 17 degree temperatures, wind, and 30 foot waves on lake Michigan. We were told this was not valid because we did not have a government issued travel warning related to weather.

Horrible, stay away. Bad customer service, I lost about $250 because the room wasn't ready. I went somewhere else because I waited 2 hours and never got a refund, about 4 months of emails saying they're working on it, total BS. I pay double, next time somewhere else and the guy with the bad teeth should be off the air.

I went to purchase a hotel on a specific date, but at checkout, unbeknownst to me, the website reverted to today's date. When I notified them that I wanted to change it to the correct date, there was no Canadian number to call and just an email. They responded to my email and refused to modify the date saying it was non refundable (even though I wasn't asking for a refund). I sent them proof of their own automated emails prompting me to purchase the hotel for the date I claimed I was travelling and they refused to refund. I can see that two other people are making the same complaint, which further proves this is a systematic scam to steal money.

Absolutely Terrible!!!! The absolute worst customer service!!! My internet froze and did something wacky.. Sending my dates out of order. I immediately tried to change dates, no changes can be made, no refund even though I purchased the insurance!!!!! Not a single representative could help me!!

I accidentally chose the wrong date for… I accidentally chose the wrong date for my stay and they completely refused to work with me. I will never use them again To be clear, I fully understand that losing one customer likely means nothing to them. However, I will be absolutely satisfied if, over the next 36 months, I can convince just 20 people not to use their services.

When a business has ZERO 5 star reviews = big red flag. My bad for not looking into this and listening to my peers. I don't think I can contribute any additional comments that have not already been stated by other honest travelers. This is another big corporation thief; book local, support small business, ** big, faceless, greedy corporations.

DO NOT USE TRIVAGO. THEY ARE THEIVES. They will keep your money and provide you no services and do not care regardless of the circumstance. It read non-refundable. Therefore each buyer needs to beware. They would not transfer my booking to the correct location. They would not provide me credit towards a future booking. They booked me in a different state that had the same city name. Their website shows the city, check-in/check-out dates and the name of the hotel. It does not show the full address until the confirmation. They kept my $340 and did not provide anything for my money. I notified them and the Wyndham Days Inn as soon as I saw the error which was the day before. DO NOT USE TRIVAGO. THEY ARE THEIVES.

No one should ever use this company. They refuse to give me my money back at the booking a hotel with them, giving them three day cancellation notice and was able to provide them with the death certificate for member of the family and they refuse to pay me back my money. This is company is disgusting.

This has got to be the WORST travel agency ever! I would rather pay full price than to deal with them! The representatives cannot assist with anything. They have to send emails, which will say to contact the hotel directly. In my case the hotel information they had listed on my confirmation was not correct. They attempted to contact the hotel themselves and seen that the information was not correct and still advised me to research and find the correct information. Once at the hotel the hotel did not have the reservation and also confirmed that the details provided by trivago was not correct. I will never book outside of Booking.com or Priceline again! DON'T BELIEVE THE COMMERCIALS!!

Used Trivago for the first time and using their website is deceiving. The website kept changing my dates to fit the sale posted! I kept changing it back several times. Finally got it to apply to any other sale other than that specific sale. I selected and reviewed all information prior to purchase, double occupancy 2 queens, and received an email and it just said standard. I then called the company and they kept saying we will address in 24-48 hours. I went through 3 Representatives and the last one, Mary, called the hotel and she said to me that the hotel has authorized the refund to me. Well, follow up a couple days later and same song and dance, we are working on it will get back with you! Although it was non-refundable, it’s not what I clicked on and ordered! I don’t trust them with unreliable website and poor non integrity customer service!

Worst ever! Don’t use this service. I paid for the room through this service. Never got a confirmation. Then Paid for the room myself and after 1 month, they declined a refund wanting written proof from the hotel. I had my receipt and still not accepted.

Trivago was priced similar to the hotels price but with more restrictions. In trying to change the checkout date within 5 days of booking, reservation is 7 weeks out, I was told it couldn’t be changed. As a regular traveler, boutique hotel and short term rental owner, I would never do this to a guest so I highly recommend using someone else.

In booking through trivago, all I needed them to do is switch my room to a non smoking room. Which when I booked it didn’t give an option. They were going to make me cancel and rebook which there is a fee of course. Guess I have to stay in a stinky room. And never use trivago again.

I booked a room for the Days Inn in Silver Springs MD. I carefully chose the dates because I was going to a concert for a gospel artist and due to transportation delays, for the event in Ohio, I had to attend his concert in Silver Springs, MD instead. Trivago took funds from my credit card and purposely changed my dates to December 2 months later and stated this was an early bird non-refundable room! I called their Customer Support line that basically consisted of mentally challenged people who sounded very slow and basically gave me the runaround. This is clearly a scam operation that some of these hotels are complicit in. I am going to the FCC and the Clerk of Court in the Montgomery County in MD to file my complaint if my money is not returned to my credit card within the standard 7 days!

I booked a hotel with Trivago deals. I got a confirmation email of the reservation and the funds were for our 3 day hotel stay were prepaid. Upon arrival for check-in, hotel staff told us that the reservation was cancelled by the company. I was sent no record of this cancellation. You can imagine the stress of trying to get in touch with the company and looking for an immediate hotel reservation. When I eventually got in touch with the company, I was told that we did not show up. I explained the situation a few times and the customer service agent said I will call the hotel and kept me waiting for over half an hour. Then he returned saying that the hotel says we did not show up. When I asked for a ticket number for this conversation 'Michael' the service agent hung up. This is total scam and please do not book through this company. I am not sure how many more times I have to call to get a refund.

I thought I would save money by booking with Trivago for a simple overnight for our 25th anniversary. When my husband severely injured his knee and had to receive urgent medical attention, we were unable to keep the reservation. I was aware that the reservation was non-refundable when I made it… but when there is a medical emergency, any GOOD company would try to work with the customer. We were asked for medical documentation which we provided. I didn’t even ask for a refund; I asked for a credit to use at a later date. The hotel we booked with was very responsive and had no problem with this. Trivago promised they would grant my request and then completely GHOSTED ME. I WILL NEVER DO BUSINESS WITH THEM AGAIN. They take your money and do not care what happens after that!!! :(

I made a pre-paid reservation for a resort hotel through Trivago. Reservation was made 6 months in advance. When I went to the hotel on reserved day, the hotel manager told me there is no reservation. When asked what is travel agent, I replied, it is Trivago. The manager, shaking his head, indicated this wasn’t the first time there have been troubles with Trivago. Of course, I immediately called Trivago customer service. Trivago indicated it will solve the problem in 15 to 30 minutes.

We book two days! Oct 6 & 7 in Las Vegas! After checking out reservations for the two day we paid Trivago! After we got our confirmation it only showed 1 day October 6! We texted & called Trivago, you get a computer tell you they will call you back leave your phone number & confirmation! 3 day still no call or text! We again tried calling, texting & Email! DON'T USE TRIVAGO! SCAMMER'S!

Booked through Trivago. Sent me to algotels site. (Which has been flagged numerous times by Better Business Bureau). Now I’m out my money! Shame on you trivago for allowing this to happen to people who work hard. Last time I’ll use your site. I’ll be sure to spread the word.

This company should not be allowed anywhere. It’s basically a scam operation. They booked me with the wrong dates and then provided zero support. I spent hours on the phone only to be disconnected multiple times, and they never replied to my emails. In the end, I couldn’t even get a chargeback because my bank (BMO) turned out to be just as much of a joke. Absolutely horrible experience from start to finish. Stay far away from this company!

Booked rooms days in advance before driving up from Houston to watch the UT game. When arriving at 3pm at the Downright Marriot Austin renaissance hotel rooms were not ready, we waited in the lobby for 1.5hrs, with commitments were told a room would be ready when we got back to the hotel after the game we were told they over booked and had to get a $60 Uber to the other hotel at our expense. Another example of corporate greed, mismanagement and lack of accountability to the consumer. Their supervisor Jennifer who was obviously unavailable left us a letter with their apologies avoiding the situation. Not a great representation of the UT facility and community. Book elsewhere, it's worth your time, money, and effort to stay where they stand by their services!

If they had zero it would be 0. I work nights and the hotel I'm staying at is remodeling and called Trivago several times to be moved or refund. Their answer I have to escalate and never got back to us. They said their refund policy has no exception and would not do anything. Very poor company.

I’ve tried doing this like 3 times now and it hasn’t worked. Trivago rented me and my children a hotel that had been completely closed since January of this year. This happened at the end of August this year. Not only can you not reach trivago, they’re all absolute crooks and will NOT do a thing to help. Save your money, seriously.

This company is not good and has no ethical value. I booked a room got to hotel and could not get the room. The hotel refunded the money to trivago who said I did not cancel and kept the funds that were refunded by the hotel. Simply horrible. Never use them.

I reserved a motel room with two queen beds for one night. The total was 107.12. They had special instructions category I said "I want to make sure we get two queen beds". I received a verification that my reservation was all completed and set for August 4th 2025. WE arrived to find they didn't have two queen beds, just one king bed which we didn't want. THIS was at the Blue Coast Motel in Brookings Oregon. I refuse the room and left. WE checked into another motel WITHOUT reservations. And it was ten times better. Two queen beds, very clean and comfy.

Booked a room at Holiday Inn for 2 nights in Lincoln, Ne. for a football game through Trivago. Got an email from Algotels on 8/4/25 confirming my reservation. Today, 8/27/25, I called Holiday Inn to make sure of my reservation and found out they have nothing reserved under my name. Called Algotel several times and was unable to talk to an actual person. Did the same with Trivago and no response. Contacted my bank and started a dispute on the charges by Algotel. Meanwhile, I had to book a room directly with the hotel for quite a bit more. Both Trivago and Algotel are disgusting scammers. I see the same thing has happened to other people and my question is: Why aren't there ever any consequences for such fraud?

Please do not use this site, they have outsourced this company to people from India. They job is to steal from anyone and everyone, me and my family booked a hotel and they changed it from 2 weeks later. I work 2 jobs. I can not just go when they feel comfortable like booking me our room 2 weeks later, I need to be back grinding. I couldn't understand 5 of their representatives from India and they would not change it to a smaller room nor facing away from the beach, I just needed a room for that night, I'm willing to sleep on the floor and my family on the bed but they couldn't even do that. Do not trust these demons. They are out just to steal our American dollars.

They will change your booking dates without your knowledge then when you call they try to give excuse after excuse. I don't recommend them at all. I believe I am owed a refund but they said they can't do that.

Recently booked a hotel stay with Trivago Deals, etc. for myself and my Grandson but was forced to CANCEL (for Medical reasons) with 2 days' advance notice via Trivago Deals. This reservation had been paid in advance via Amex for a total of $294.19. They refused to provide a refund in any amount, "as it is against their policy" even though I had checked a box that stated it protected by reservation, and paid an additional $25. I feel that we were cheated out of our money and that Trivago is a SCAM, including their subsidiary Holisto LTD, located in Israel.

I thought I could get a better deal by booking through Trivago so I booked a hotel (in June) one month before my stay. I am still dealing with the aftermath (August). I paid $985 for a reservation but the hotel never had my reservation. I contacted Trivago (Algotels) numerous times over a month and never got an answer. I had to cancel my trip because I had no hotel reservation. DO NOT BOOK THROUGH TRIVAGO. I lost almost $1,000. Just disgusted.

I had booked a room in Atlanta for a conference and then I had some things come up like both my vehicles breaking down. One the fuel pump went out. The other a heater hose blew. And I am disabled due to my back and my daughter had to move in due to not being able to take care of herself and she is pregnant and I can't work. I asked for a refund a week before the booking and they refused. They also had a 0 charge for a cancelation that I had checked before even making the booking. They said they have a no refund policy. How can they have both. I will never use them again.

I’d like to leave 0 stars. I broke my wrist and ankle. Asked to reschedule. I was told they would give me a refund based on my situation. They said on multiple occasions they’d get me a refund. They never did. Sorry I didn’t read Trivago reviews before I booked.

Trivago is a fraud. They booked a California hotel in the state of Minnesota, but you don't find out until a confirming email which says no cancellations. My bank has to intervene for me to get a refund. Algotels works with Trivago, are they both frauds?

Price was $20/night higher than from the hotel directly. When illness occurred within hours of the price lock cancellation deadline, Trivago made no offer of a voucher or a partial refund. Customer service not available by phone, I was immediately referred to email.

I booked a hotel room for last weekend. I paid extra for the insurance. The day I was supposed to check in I ended up in the emergency room, where I was admitted (because I was really sick) to the hospital for 3 days. After showing proof of being hospitalized for those days they still refuse to refund my $550. I have tried calling, you get a automated person, email just someone replying saying they want more proof. What more proof do you need.. I will never book through them again.

A quick Google search for Trivago Deals reviews will let you know that this website/search engine is known for poor customer service, difficulty resolving issues and getting timely responses, and booking errors. All of which I can say are true because I experienced each and every one of these issues repeatedly. I first made my booking on 7/6/25 for a room with a King size bed with a balcony and ocean view (which came at a premium cost). I don’t want to include the name of the hotel because the hotel and hotel staff were amazing, this bad review is solely for Trivago Deals and their horrendous customer service.

Trivago took our payment of $1439.99 for our hotel rooms but never paid the hotel. Now the hotel is charging us $1439.99 for rooms we paid Trivago for May 14, 2025. We have tried to contact Trivago, along with the hotel, and the phone number listed for Trivago says 'call cannot be completed as dialed'. Beware, Trivago is a scam.

On 7/29/2025 I paid and reserved a one night stay at Motel 6 downtown ATL through Trivago. The Motel 6 receptionist contacted me and stated that their system glitched and no one can book any rooms until it's fixed. Causing me to look elsewhere. I contacted Trivago using my reservation receipt emailed to me by Trivago. I requested an immediate cancellation due to no fault of my own and an immediate full refund. I was told both times by Trivago customers service agents to stay by my phone, that they will verify the issue and email me ASAP regarding the results.

Total scam. Back in April I reserved 3 rooms for 3 nights for a stay in July at a 4* hotel in Rome - Italy for a fairly good price (about $1.2k). Called the hotel about a week later (since it was the first time I booked via Trivago.deals), the hotel mentioned that the tour-operator only booked one room for my party. Imagine me not checking and finding out about the issue only at check-in... I first called customer service (worst ever, outsourced to **, only folks reading scripts) they said they'll fix it. For about two months I only received random emails from them telling me to be patient and that the issue was in work.

Booked all inclusive beach resort Barcelo Maya Palace for week of July 19, 2025 through Trivago deals. At arrival we were sent to Barcelo Riviera Convention Center Resort and they would not move us to the much nicer Palace we had paid for. The resort was clearly overbooking tbe popular Palace and moving couples to fill up the half empty Riviera. Contacted Trivago via email and two days later they finally figured out they used Trivago deals to book us. TRIVAGO DEALS then spent 1 week wasting my time with emails and we were already home before saying there is nothing they would do. Wasted time and money on this trip. Lots of time arguing and sending emails instead of enjoying ourselves. Do not use Trivago, Trivago deals or stay at Barcelo Grand Resort in Mexico.

Way to go Trivago, using ads to make people look stupid. That really makes me want to use your app 😂. I only hope your competitors use this strategy against you. What motivates you to go in this direction? Could it be taco? Just saying.

I used Trivago Deals to book a work trip for me and my employees. The booking process was easy, a few clicks, put in my card info, confirmed - they took my payment the same day. I didn't hear anything after that. Because I didn't hear anything from the hotel I booked, I reached out directly to them to confirm my booking, only to find out that TrivagoDeals had cancelled all but one of the rooms I booked. I was stuck, days away from travel with one hotel room and multiple employees to put up. I reached out to their customer service and that was not helpful at all. They opened a "case" and sent me an email so that we could stay in communication. They promised to reach out with an update in 24 to 48 hours. 48 hours, nothing...

Don’t fall for their “customer support” advice. We had to cancel a hotel reservation due to military spouse receiving orders. Trivago User Support told us to call the hotel directly to cancel, and if the hotel approved of the cancellation, then they would process our refund. We cancelled the reservation through the hotel and notified Trivago. Trivago refused to refund the money. We called the hotel after the date of reservation, and they said it was cancelled on their end and that they received no payment from Trivago. We paid over $400 to Trivago for a hotel reservation that they told us to cancel…

I booked a nonrefundable stay at Hilton Hawaiian Village through Trivago Deals. It was confirmed and fully paid weeks ago. Less than 48 hours before check-in they suddenly emailed saying the hotel was overbooked and offered a refund or to move me to much smaller inferior hotels that are not even resorts. I called and emailed repeatedly. I spoke with two supervisors — Tessa, who initially seemed helpful but never followed through, and Mia, who gave vague scripted answers with no action behind them. I gave them clear options to fix it and they missed every promised deadline. This trip was for my son’s birthday with other families staying at the same hotel. Their system still shows my reservation as confirmed but I have no place to stay. Trivago failed and is trying to walk away. Do not use Trivago for anything important. There is no real support when things go wrong.

When contacting customer service it dumped me into a help ticket with the promise of being contacted soon. I had to call back over 24 hours later as my booking was in 48 hours. They couldn’t change anything about my reservation, not even 1 bed to 2 beds, even though that’s what I tried selecting on the website for exactly the same price. I will never use them again.

Poor customer service and response time. When I called about a booking you have to leave a Vmail & I left 2 messages with no call back. I had to email twice before I received a response. I would never use trivago again!!

I booked a hotel so my husband and I could attend an event in Billings, MT that was very important to him. A day after I booked the reservation we received a call that my husband had to be in Spokane during the same time to receive a prosthetic eye. The time could not be changed, so we had to change our plans. I called Trivago support and explained the situation, to a gentleman that I could barely understand. He told me that the information would be sent in to be reviewed and I should hear back in 24-48 hours. After the first day, I e-mailed them and explained the situation again, and I e-mailed them again after the 2nd day. No response, but our credit card charged 606.0 for 3 days. Stating we were a no show. I did call the hotel and explained. They were very kind, but of course they could not make the change, so we told them to let the room go as we would not be able to be there. No excuse for not replying to our request, whatever the outcome.

Too late to see all reviews here, just booked Best Western Hotel at Edmunston for next week, my credit card was charged and Called hotel to verify, Hotel front desk keep searching my reservation and it has no record at all, asked Hotel personnel about Trivago credit honesty, they did not recommend to use this website... Too bad. Too bad..Tried to call Trivago customer service, nobody answer the phone, tried to email Trivago, again, no reply at all... Definitely it is a scam website...Not worth to try..Never, Never book through this Trivago.!!!

I'm writing this review as a warning to others: stay far, far away from Trivago's customer service nightmare. I've been trying to contact them for a week, and it's been an exercise in frustration. I've called three times and sent two emails, with zero response. No legitimate callbacks that I'm aware of, no resolution, no acknowledgement of my issues. When I did finally get a callback attempt (assuming it was them), it showed up as potential spam on my phone. Of course, I didn't answer it, and no voicemail was left. It's like they're intentionally making it impossible to reach a live person.

ON JUNE 15, 2025 I booked a week at Bahia Resort San Diego CA thru Trivagodeals part of Trivago and part of Holisto FOR jULY 18, 2025. AFTER NUMEROUS ATTEMPTS TO CANCEL AND CHANGE MY RESERVATION, no one would cancel, change or acknowledge my reservation. I tried phone calls and emails ... no luck. The resort did not have a record of my reservation 5 days before arrival. Trivagodeals also denied I had any reservation anywhere. I finally threatened Trivagodeals with disputing my Amex charge and the reservation magically appeared at the resort. They did not cancel or change the reservation and I am stuck for a week in a Resort I did not want to go to. The resort says call the vendor. NEVER BOOK WITH ANY OF THESE COMPANIES.

I used Trivago to get reservations at a TX hotel on June 4th. They changed my credit card on June 4. When I arrived at the hotel on June 26, they saw my reservation but said Trivago did not pay them. Trivago said my credit card had a problem. I called Trivago and after verification they said a customer service person will call within an hour. No call back came. I called again and was told the same but again no call back. The hotel also called Trivago and were told they would receive a call back but none came. I finally called my credit card to dispute the charge since Trivago didn’t give me what I paid for. I had to pay for my room at a higher price and got in close to midnight. I will never use Trivago again.

Booked a hotel room in New York this past Saturday, July 13th through Trivago. Got a message from a company called Prestigio that our credit card was denied. Then we received an email from another company named Travel Up that our reservation was confirmed. We looked at our credit card online & we are being billed twice, once by each of these companies. These companies are not in the USA! Beware!!! I’m still trying to get credit!

Please never use trivago. They are a scam. I was heading to Baltimore. I had booked for the Sheraton hotel. My flight Baltimore got canceled so I reached out to trivago. They pretended that they couldn’t give me a refund because of the hotel so then I reached out to the hotel and I explained it to them. The hotel approved me for a refund When I explained that the hotel approved a refund and they wanted to speak with them, they pretended that they were going to initiate the refund. They ended up keeping the money and scamming me.

Trivago has handed me the worst customer service experience I’ve ever dealt with. Would give zero stars if I could. I am not one to even leave reviews but I couldn’t let this one go without warning others. I booked 2 rooms in advance with them. I had my #1 customer coming to watch some baseball games, we got the Hilton ball park so we could be within walking distance of the stadium, restaurants, etc in a nice safe area.

I just used this site to book a hotel for August. The price it gave me was $20 more per night than the hotels own website. This site isn't that great be sure to check other sites. Don't believe what you hear about sites.

I booked a hotel through Trivago but my room was cancelled without my knowledge or consent. I ended up missing a concert because there were no other available rooms. Had to drive 4 hours there and 4 hours back. Trivago is a travesty of a company. Trying to get a refund caused me to lose my temper and was extremely time consuming. Using Trivago cost me money, a $250 concert ticket, and my peace of mind.

They booked me for the wrong day. When I got to the hotel, they had me booked for the day after. I didn't need it for the next day. The hotel cancelled it for me. But Trivago charged me anyway. After I called them they said they would look into it. Ad send me a refund. NEVER HAPPENED. They are ignoring my emails. I will never use Trivago ever again.

Customer service is no help and are dishonest. I was told I would receive a refund due to their glitch in their system, when I booked a hotel the total price and fees. Didn’t state anything about any other frees could be charged by the hotel. On the booking or in their terms and conditions. Which I have proof. So when I got to the hotel they wouldn’t let check in unless I paid a destination charge of 86.00. When I called customer service at Trivago I sent him the receipt and the proof of charges and proof of terms and conditions I received. If I knew I would be charged more money I would’ve booked with somebody else.. I thought this would be a simple process. After speaking to them, they promised me a refund and they still yet to give me one.. I will never use this site again. They are scamming.

I wish I could give Trivago zero stars. My experience with them has been awful. As I was checking in to my hotel, I found out from the hotel front desk worker that my reservation was cancelled. I received no warning from Trivago, and I did not authorize this cancellation. On the spot, I had to quickly book a new reservation with a different company so my pregnant wife, 17 month daughter, and I had a place to stay.

This site is a true scam, refund refused, no accountability. They refuse to give me a refund when they promised me so. This place is the worst place I have ever dealt with. Do not use this place ever in your life.

I booked on Trivago June 22nd 2025. I mistakenly did not change the date that came up instantly with Trivago which was July 4th and checking out on June 5th. After I hit submit I immediately tried to change the date which was June 27th. I started calling Trivago booking the same day which was June 22nd. I called every day but was told that someone would be contacting me with in 24 to 49 hours. I was told that when I called and when Trivago emailed me. I just needed to modify the dates but that didn't happen. I also paid an extra $10 for that reason. I called today to confirm my cancelation BUT received an email saying my request was denied. Trivago took $115.00 out of my account. Money that I really can't afford to lose. Please do not trust Trivago!!! I never will again!!!

I made a booking through Trivago and it seemed straightforward until I tried to find out my hotel booking number, as opposed to the Trivago booking number. It was nowhere to be found on the email or booking record online so I called customer service. I am leaving in a couple of days, so I wanted to make sure the reservation was booked. When I spoke to “Charm,” she seemed rushed to get through the call. I told her I just needed the hotel’s booking number but she asked me for all the information that should have been in my reservation, even after I gave her my Trivago booking number. I am not exaggerating when I said all she wanted me to spell out my name, email, phone, etc.

I booked a hotel stay through Trivago and was shown a clear breakdown of charges, including what was listed as a single resort fee to be paid at the property. There was no indication that the fee applied per room or per night. Upon arrival, I was charged much more than expected — the resort fee was applied twice, one per room, and included additional taxes.

Worst customer service ever. Called 3 times to cancel the last day of reservation. They kept asking for unnecessary information as if I was making another booking. I kept being told they will get back with me in 24 to 48. Nine days later, still no refund, even though it took less than 24 hours to take my money. I asked them why they couldn't just take care of it now, they said it's not a part of the process. I requested to speak with a supervisor, and of course, they kept saying they were busy on another call. I said I will wait. All of a sudden, he couldn't understand me because of a language issue. He hung up on me. I went, canceled my entire booking. Hopefully, I will get my full refund as I was told when booking, I had to the 8th of August to cancel, which is over 60 days away. I would suggest that you choose another 3rd party company to book through, as this company is not very good at all.

I made a reservation 10 days in advance of a trip for my anniversary. Money charged and receipt received. Showed up at the hotel and they had no record of a reservation. Called Trivago, was told to wait 30 minutes for their support escalation team. Got a call 30 minutes later and support told me the hotel had no reservation. No **! They claimed they would call back in another 30 minutes after trying to resolve with support groups. They never called. Useless company.

Trivago Deals, is a scam. When I looked it up, it said they were affiliated with Trivago. I would really like confirmation on that. Because I also found out that Trivago Deals is a Philippine company that’s called Holisto. We have been on the phone trying to get help for three days now. It’s been a nightmare! We have been hung up on and everything else. We booked a room in Chicago because my husband is receiving treatment at the University of Chicago Hospital as a stage four cancer patient. We paid for a week and received our receipt, but they included a different email address and phone number. As a result, we're unable to modify our reservation, use the hotel, or receive a voucher for different dates. The email and phone number on file do not belong to us. We were accidentally informed of the email address they had on file, which is strange and unrelated to us.

The problem I have is that handicap rooms are not part of available rooms. So once find a hotel you have to phone the hotel and see if they any handicapped rooms available. So I never get any deals and makes it difficult to book and find hotels. Your search programs don't include handicapped requirements in your search program and if do they don't get transferred to the hotels. So you're booking a handicap room is not there. Only regular room booked.

I used Trivago for the first time because the rate they quoted was very good. I prepaid in full for a 3-night, 4-day stay. When I got to the hotel, there was no reservation at all. I had to make an entirely new one to check in. I have called Trivago customer support, and I'm waiting for them to call back.

I booked a hotel through Trivago because they showed a lower price compared to other sites—but it was a trap. When I arrived at the hotel, I was forced to pay an extra $375 in hidden fees that were never disclosed at the time of booking. If I didn’t pay, I wouldn’t have gotten my rooms. This kind of pricing deception is unacceptable. Trivago lures you in with what looks like a great deal, but leaves out major costs that hit you at check-in. Do NOT trust the prices you see—they don’t reflect the true total. I’ll never use Trivago again, and I strongly urge others to be cautious.

I used Trivago. The hotel didn't have my payment. My rate was even higher than booking directly with the hotel. The desk clerk said don't use Trivago for future reservations. I certainly will not use it again.

If I could give Trivago less than 1 star I would. We booked 2 rooms in Boston on the trivago site and when we arrived the hotel told us that trivago only paid them for 1 room. We had to pay the hotel directly for the 2nd room which we had already paid trivago for. We contacted trivago customer service or should I say anti customer service. These people had no clue of what's going on and barely understood english. We were told to expect a call back in 24-48 hours to resolve the issue and it's been 3 weeks with no call back. I wouldn't recommend this company even if they were giving rooms away. Trivago is the worst company in the hospitality business. Stay away and block their website...

Trivago Deals is the worst! I booked a hotel room for three nights at a cost of 633.00. I clicked the "recommended" "Booking Protection", thinking I was safe in case of errors or date changes. Well, guess what? NOT SAFE. Once they have their grubby hands on your hard earned money you can't get it back. The eligible refund categories are severely limited. You make an error in booking dates and it's all on you. Other sites allow you to cancel with no charge- but, NOT Trivago Deals.

Booked hotel, then dates changed at checkout. Immediately called customer service, got transferred to 3 different reps, who couldn't explain what happened, then was told nothing they could do. Told us to go into hotel to give our phone to agent to ask to speak with them so they could try to negotiate with them to allow a change to the reservation since they booked us for a different date. Hotel said only way to do so is if we pay the difference from Trivago price and standard rate price. We ended up paying $150+ because our incompetent agent couldn't figure out **. Will NEVER USE OR RECOMMEND this agency or company...

It is truly disheartening that an online service can sponsor or promote platforms where people risk being scammed. Earlier today, I made a hotel reservation through a third-party site listed on Trivago. Within just four hours, I contacted the hotel directly, only to be told that they had no record of my reservation whatsoever—unbelievable and incredibly frustrating.

I booked thru them and the hotel was unable to accommodate me. Now trivago keeps giving me the run around about a refund. I have called every single day and they give me the same answer. Anyone know what I can do to get my money back.

I booked a stay for the Memorial Day weekend. I was charged by Trivago but was also charged by the hotel at checkout. I have been contacting their customer service for 2 weeks now with no response whatsoever. I spent a good $700 on an average hotel but trivago hasn’t even taken the ownership on their end. Never booking with them again and would never recommend trivago. Expedia is much better and hassle free.

I booked a hotel through trivago deals after reading about the hotel and the amenities they offered. Trivago stated that the hotel had both an indoor and outdoor pool which I needed for daily therapy due to a back injury. After booking the hotel I was looking at the hotels website and it was clear that they did not have any pool at all. I immediately contacted Trivago who responded with a canned email stating the booking was non-refundable. I restated my issue that their website gave me false information and the hotel I agreed to book was supposed to have a pool. No resolution, no attempt to make it right. I will end up in extreme pain and my vacation is totally ruined since they have all of my money.

Do not use them! Worst experience!! We booked a hotel through Trivago online. We put in the date we wanted reserved. They changed the date to the next month which we did not request! We even paid extra for cancellation fee. We contacted them about the date they changed and they would not do anything about it! Now we are stuck paying $106.00 and they would not cancel the hotel reservation and refund us. There is no one you can talk to just by text! Terrible customer service!

I book hotel rooms in New Orleans through Trivago. Never again. My mother had a stroke and we had to cancel. I called the hotel because Trivago just rang and rang. The hotel said they would only charge me for 1 night but Trivago wouldn't agree to that so they are ripping people off! They said I could submit paperwork from the hospital but it would be a lot of extra work at a trying time. I also had a hotel set up through Expedia and they fully refunded me!

I had a customer representative book an unfinished booking on my account after chatting with him via text to clarify if the room had two beds. The chat clearly states I had not booked the room and did not desire to book the room after finding it had no two bed but the room was booked and not by me. They refuse to acknowledge that the representative stated the nature of his contact was to book the room but was not authorized by me to do so they charged my card and refused to cancel the booking.

Trivago Deals is by far the worst booking site I've ever encountered. Their $11 cancellation policy is a complete joke—it's a thinly veiled attempt to scam customers. Submitting a complaint is pointless; it gets denied automatically, and you'll never have the opportunity to present your case or understand why. The only way I managed to get any resolution was by disputing the charge with my credit card company and providing evidence of the nonexistent cancellation insurance they claim to offer. I hope my experience serves as a warning to others. Trivago Deals is nothing more than a fraudulent operation that preys on unsuspecting travelers. If you value your time, money, and peace of mind, steer clear of this site.

Just don’t do it. This company is a complete fail with the absolute worst customer service experience I’ve ever seen. I tried changing the dates to a hotel that this company got wrong and they sent me on the run around SO BAD! Every time I’d call they’d say someone would get back in touch within 24-48 hours OVER EMAIL. You couldn’t get anything resolved on the phone. I ended up losing out on $125 room because of them and they refused to refund me, even though their slow communication was why I wasn’t able to at least go use the room on the wrongly booked date. Such a freaking scam.

I give 2 stars instead of 1 so that people might read this. There are so many 1 stars. I've used Trivago successfully in the past, but it's gone wrong now. They're sending you to other platforms that are complete scams, like Bookmyairtravel.com. You'd think, since Trivago sent you there, that they'd be legitimate, but Trivago does no homework whatsoever on these scammers. I went through with the booking, got no email, called to confirm or cancel, found out there was no flight reservation at all, they asked for more money, and I asked for my money back. They refused, so now I'm disputing it through my credit card. I'll never trust Trivago again, and it reflects very poorly on their ownership: Expedia. Now I can't trust them either. And I have to buy my tickets again. Probably a total loss. I hope there's a special place in hell for people systematically ripping others off.

Never booked my hotel, I paid for the hotel at 3 pm, when my employee got to the hotel at 9 there was no booking, I called and they said they would call him to get him in the hotel, they never did that. 30 minutes later I called them again, they could not refund my money, or book the hotel. They said they would have someone call me in 15 minutes to get that done. No one ever called. Luckily my employee had his corporate card so he just booked the hotel with the card but it was $30 more. No one ever called, they took my money but never booked the hotel. TOTAL SCAM.

Trivago practices deceptive trade. I booked two reservations for the same night at the same hotel and confirmed with my first booking that I had until June 17th to cancel. I did not reconfirm with the second room, but immediately booked the second room - only to learn when I tried to cancel that it was nonrefundable.

First time and last time using. Booked a hotel with a great rate but was in a rush and booked not realizing it was a king bed vs 2 queens. It was non refundable so they refuse to help me fix the error. Even though I stated I would pay up.

I book a room in February for May and they did not send a confirmation email nor did they send an email to remind you of your booking and offer check in by phone. I had to call them and they said they would call me back with my booking information in 15 to 30 minutes but never did. I have to call them back a hour later and they still didn’t send me my information until a hour later and no phone call follow up. Poor customer service, staff is not knowledgeable, poor marketing and communication is horrible. No reminder email or anything. They just take your money and leave everything else up to you.

Back in February, I booked a room at Country Inn and Suites by Radisson in College Station TX for my son’s graduation on Mother's Day weekend. I paid, got a confirmation number and the charge on my statement shows TRIVAGODEALS. The hotel did not have a reservation for me. The receptionist told me that her system showed 6 reservations under my name but all had been cancelled. The hotel was able to get me another room and told me that I would need to get with Trivago regarding the refund. I have contacted Trivago several times and cannot get anyone to call me back. I finally received an email telling me that I need to contact the site where I booked for the refund. This is very frustrating. This is the first and last time I use Trivago.

I purchased a room advertised as lowest price from Trivago. When I checked the receipt, $82.94 tax / service fee was posted. This included a service fee for Trivago to process the room. This made the room about $30 more than booking directly with the Crystal Inn in Salt Lake City. No refunds, of course. I will never, and I advise others to think twice before using Trivago.

Our travel baseball team used Trivago to book rooms at Embassy Suites in Lincoln, NE for a tournament weekend. We all manually selected Friday and Saturday night (May 9–11) with checkout on Sunday. Everyone double-checked the dates and received confirmation emails—but when we arrived at the hotel, they told us we weren’t scheduled to check in until Sunday and stay through Monday. Multiple families were affected. It was clearly a glitch or error with Trivago, not user mistake—we ALL selected the correct dates. The hotel confirmed they had no record of us for the correct nights.

Shameful policies, especially for the disabled. I made a reservation thru Trivago so this is on them too. Because I am disabled, I always vet the property for dining options, and I visit the actual hotel website to peek at their menus to be sure there are healthy options and room service. I settled on Magnolia after doing my usual due diligence. A few days before my stay, I went to look at the menu again, and the link to it popped up a message that all on-site dining options were temporarily closed (for remodel or repairs, I was told when I called to inquire).

I booked a hotel reservation with Trivago Deals and they canceled it a couple months later without my consent, without notifying me and without refunding my payment! Going back and forth between T Deals and the hotel FOUR times, T Deals kept sending robo-emails (after my phone calls) saying the reservation was still in effect only to find out from the hotel the booking company (T Deals) had indeed cancelled my reservation. The customer service of T Deals has been the WORST I have EVER experienced, and I hope no one else falls victim to the unethical, unscrupulous business practices of this terrible organization!

Horrible experience with Trivago, after a long drive I finally arrived around 10pm at the hotel I had booked through Trivago, only to find out the hotel never received the booking confirmation and did not have any of my booking information. I called and customer service was horrible, they were not helpful at all, representative told me the claim needed to be escalated and I had to wait for a call back, never received a call back and to cancel it. Also had to be escalated and again wait for a call back I never received. Disputing the charges with my credit card company since I had to book a separate reservation with the hotel front desk directly. Representative hang up and did not provide any solution. Horrible service. Will not use them again!!

Booked a motel through Trivago and my credit card got charged with no problem. When I got to motel they said that the trivago credit card declined (theirs not mine) and I had to call trivago. Called them 4 times. Each time they said their agents were too busy and they would call me back. After 90 minutes I gave up and booked room myself in person. Caused us to lose valuable time in Zion tour. I will never use this service again.

We made a reservation that took a long time due to problems accepting our credit cards. After receiving a confirming email from them we later got a notification that the reservation was canceled. The hotel rejected it apparently because they wanted more for the room. Awful experience.

I have had the WORST customer service from!! I called because the room is dirty and the linens are unclean. I have been hung up on 4 times in one an hour. I was told I would get a call back in 10-15 minutes. I received no call. No resolutions were provided. They take your money and don’t uphold their end of the deal.

Dealing with Trivago was the worst experience I have ever had with a company. All I wanted was to add one my mom’s name to a booking because I wasn’t able to make the trip. Mind you she was already planning on going. I called at 3pm to have issue addressed. I gave only my info including confirmation information. The rep assured me it was an easy fix and then asked me to hold while she transferred me to an Escalation agent. I waited on hold for 5 minutes and then she came back and said there was no available rep at the moment and someone would call me back in 15-20 minutes which was totally fine until no one called me back.

If there was a choice to give this company, no stars that would be too generous. The experience that I had with this company is beyond unbelievable. When I booked the room it doesn’t give you the room description on your receipt. I booked a two queen hotel room. I called customer service to make sure that the room was correct. It allows you to tell a person your problem, but it doesn’t allow you to actually speak to the person that is working the problem. You call them, they take a message and then someone write you an email back.

Wish I had checked these reviews before booking with Trivago. Made my reservation 10 hours before I arrived at the hotel. Hotel had no record of my reservation and was fully booked. Took 2 hours to find out I couldn’t get a room there. Took another 2 hours before I could find a place for the night. Finally got to sleep at 2am. Unbelievable! Look elsewhere.

No refund money; is a third party company online, I made reservation for a hotel, and hotel doesn't have problem to cancelled reservation, but Trivago no to take the money and not refunded. I do not do recomendation Trivago.

Booked for the wrong dates. My mistake and I understand this, but I contacted trivago within 1 hour of booking to merely change dates, even willing to pay change fee and company would not help. Even airlines will let you change nonrefundable tickets within 24 hours. Will never use again and we travel more than 10 times per year.

I prefer not to give a rating. As a family that is new to the military life we have to cancel last minute hotel reservations. Where we assumed we had the insurance they never charged us for. Now we have to wait 24-48hrs for a return call when its been 24hrs since we started the calling process to try & cancel a reservation that is for TOMORROW!

This is a bad third party site for booking. I booked a reservation and the company ran my card without my permission. It was suppose to be refundable and not placed against my card for many month in the future. The company that booked it could barely understand English. Could not conceal and said another department would call me to try to refund my money. Trivago has no customer service number nor can you talk to them about it or even leave them a review. Let the buyer beware for sure, would never try to use them again

I used Trivago to book a hotel room at the Disney Swan. They offered me a great deal through Algotels. I booked a 2 double bedroom for $234.00. When I went to confirm my room with the hotel, the hotel said they don’t offer any rooms with double beds, only queen beds. So, I got scammed. Trivago doesn’t have a phone number to call to discuss the situation and Algotels told me that they do not have a refund policy so I am pretty much out of luck. They stole from me. I will never book from Trivago ever again, they should be looking out for people who use their site book rooms. Algotels, should be banned from from advertising and stealing people’s money.

This is fraud. I booked with Trivago because of the rate and the 14-day refundable cancellation policy which was clearly stated. Then, once my credit card information was processed, I received an email stating the reservation was non-refundable. I immediately called to cancel and I was told I would receive a full refund. THREE months, dozens of phone calls and emails later, I still haven't received the credit. I will never do business with them again.

Absolutely terrible experience! It ruined my entire weekend that I had booked for 3/7/2025 - 3/9/2025. For starters, my reservation was canceled without my knowledge 2 days after I made the reservation on 2/23/2025. I did not receive a phone call nor did I receive a cancelation email. They did not even refund me the money after they made the cancellation. I only found out that my booking was canceled when I arrived at my hotel that I had to drive 3 hours for. I was on and off the phone with customer service for 5 hours until I had to finally ask for a full refund because they couldn't find any other availability.

Avoid Trivago. Nonrefundable cancellation policy even with 2 weeks in advance notification, and very poor customer service. No response to my cancellation request 17 days in advance of reservation until I poked them for a response.

This has been an absolutely horrible experience. I will never consider Trivago again. I suppose that if I didn't need customer service, I would never have known how bad it can be. Live and learn. Fortunately, I didn't lose TOO much money.

This website is absolute trash. I will never ever use them again as long as I live. No help is coming your way if you have a problem. Customer service is a joke as it doesn't exist. Do yourself a favor and pay a couple extra bucks and book somewhere else!

This company won't reimburse you if you accidentally book wrong dates on a hotel. They will make excuses why they can't or say they're working on it! As they did me!!!! I made this reservation on 2/7/25 and they changed the dates to 2/11/25. I clearly seen that date I booked but the receipt said otherwise! And I tried my best to have them correct it but they didn't!

This was an error with the dates of my the booking, it meant for Thursday March 20-25, but by mistake it made for Thursday February 20-25. I did not seek refund, I just want the right dates. I paid a lot of money, and don’t think it’s right to lose all your money just because of a mistake. I wanted them to correct the mistake, but there is no one to talk to, they keep emailing me that the reservation is non refundable none changeable. I’m willing to pay the price difference and a penalty but I don’t think I should lose all my money just because of an error. I know error happens but that's why you want a company that is willing to help you when you prove it to them it was just a mistake.

I will never book through Trivago. I had a hotel booked in Las Vegas, but we were hit with Storm Blair that halted all travel. I was unable to reach my destination due to a storm and they wouldn’t return my money. NEVER AGAIN WILL I USE TRIVAGO OR EXPEDIA. THEY'RE OWNED BY THE SAME COMPANY. And just remember the cheap comes out expensive!! Never use this company. The Consumer Affairs should take this company off the websites and sue them.

HORRIBLE EXPERIENCE!!! We booked three tickets for a flight. They called an hour after the booking, said one ticket is confirmed but we would have to pay a different price on the other two tickets ($300+ extra per ticket). We wanted to cancel all three tickets as we were traveling as a family. The Trivago rep said there was no way to cancel the confirmed ticket but offered us a few other options-which included paying an increased fee per ticket. This is a pitiful company that should not be in existence anymore!!

My experience with Trivago/Zap travel was absolutely awful! I would never book through them again. After making a reservation, I called three hours after the cancellation policy and after explaining the situation the representative told me she would expedite this situation and it should not be a problem. I was to wait to hear back. After hearing nothing— I called again four days later and realized that no one was working on this at all! The representative (Janine) said she would call me back as she was going to reach out to the hotel directly to see if it could be canceled. I waited all day for my phone call and nothing. The emails they sent were very generic and uncaring. After asking multiple times for a manager to reach out via a phone call it never happened. DO NOT expect any follow-through when you book with them. Extremely disappointing experience.

When booking with Trivago, I had the date selected for the night we were looking to stay at the hotel. Once I put my information in, the payment took and the page refreshed, it was for a different date. I was at the hotel trying to get in at that moment and they informed me this was not the first time this has happened to their customers when booking with Trivago! I have got nowhere when dealing with Trivago and have now been told to contact the hotel directly. I was at the hotel when this was happening and the hotel informed me it was a matter that needed to be dealt with Trivago, since it was the site I had booked through. The Trivago site physically updated when it was refreshing at the time of booking. Now I am out the money for a night at a hotel that I never selected, plus I had to pay for the night we were actually there. I would NOT recommend Trivago.

Used trivago to book a reservation with Algotels for Melia Orlando March 14 to 15th. Got to hotel and no reservation from algotels. Thanks to Mary Jo at hotel telling me how to get algotels to call the hotel after 2 hours and 3 phone calls they did, i would never use this site again and never use algotels again sitting in a car for 2 hours not good.

This is a review for a partner through the Trivago website. We searched for a hotel through Trivago and the hotel we chose Trivago sent us to Algotels' website. We booked months in advance, paid and 2 days before arrival, Algotels sent us a text confirming the booking. Since it looked a bit suspicious (didn't say it came from Algotels) we call the hotel directly. They had no record of our reservation. They did see that Algotels booked it twice and cancelled it twice. We contacted Algotels via phone and email. They kept putting us off. The hotel was now fully booked and we had to find a new hotel and pay for it. We requested our money back and they have now ghosted us. BEWARE OF THIS COMPANY! DO NOT BOOK a room through this company. Trivago should be ashamed of themselves for sending people to their website to get scammed!!!! Will never use Trivago again either!

Beware of default currency setup, it's US dollars. This unknown to me at time of booking in Canada, and being Canadian I booked a room for $250. No indication in any document receipt, confirmation that it wasn't in Canadian funds. Imagine my surprise when my credit card was charged $355 CAD or $250 USD.

When I looked for prices for the Doubletree Hotel in El Segundo, California I noticed the lowest shown rate by Moor Rooms of $125 noted as “Our lowest price” and look at the total price with fees the total was $198 total!! I then looked at the Expedia rate of $160 for same room and the total was $180. False advertising.

This is specific to one of the booking partners on the site, Prestigia. I made a reservation on April 27 for a room on May 12-14. Received an immediate confirmation -- not a tentative reservation, but a confirmation. They took my money. Today, May 6, they are sorry to inform me they cannot confirm my reservation. Hmmm, but they just did, didn't they? They offered other hotels that were not nearly as nice. I had a great deal at an Intercontinental. They probably never had the room for me and when they bid my offer to the hotel and it was rejected, they try to slam me in to some crappy other hotel. So, I'm now screwed. At least I have some time to find another room last-minute. Never again for either Trivago or Prestigia.

I made reservations for the first and last time through Trivago today. Their third party rentaroom.com charged me 300$ unexpected dollars over the reservation! I caught it when I opened up my credit card bill today and today happens to also be the day that I am traveling and checking in. I called the hotel directly to check out why my credit card bill was 300$ over what I expected and they said it was a third party company (Trivago....which must have led me to rentaroom.com) and that I had to take up the dispute with them. The hotel however confirmed that the third party rate was 300$ higher!!!!

The Trivago website lists a hotel, a rate, and a states that the reservation has a cancellation policy. Click on the link, enter your cc info, hit enter, get a confirmation from a 2 bit "booking agency" who changed the cancellation policy to non refundable. Never EVER again will I get near Trivago or their deceptive advertising policies.

Made a hotel reservation this morning for my wife but entered the incorrect check-in date by one day early. After hitting submit, I immediately called Trivago and was told they could not amend the reservation unless the hotel approved so I called the hotel directly and after explaining my story they said they would change it but needed Trivago on the line to issue a new merchant voucher number. I called Trivago back and, after more than one hour on hold, gave up. Meanwhile, my wife changed her plans to go a day early to avoid losing the money on the room. She called the hotel and was told there is no reservation under her name or res number. More shockingly, they said they'd wouldn't have honored the Trivago rate of $137 stating that their lowest rate is $252 for the same room. Total waste of a morning. Stay away from this scam company.

I booked with Trivago. Algotels took over my reservation. They texted me before my flight that all is set for my hotel stay. Once I landed and got to the hotel, the hotel said my reservation was cancelled. I tried calling Algotels from the text and my statement. I got nowhere. Line kept hanging up on me. I had to pay for my stay again with a much higher rate. I reached out to my credit card. They reversed the charges pending dispute. This was in October, now it’s November, charges were charged again on my credit card. My credit card company said Algotels provided documentation stating I fulfilled my stay. That is a lie. Hotel showed 3 attempts and reservation was cancelled. I’m still trying to get my money back. Someone please help me get my money back.

I went on Trivago to search for a hotel in New York City for 2 nights and found one for the Marriott Marquis. Trivago took me to a booking site called ALGOTELS and they charged me $660 for the two nights. A few days ago I called the hotel to ask a question and was told that they didn't have my reservation so I have been in contact with both Trivago and Algotels and have gotten nothing but a runaround from both. I have left it up to my credit card company to get info and they did a credit to my account as they look into the issue.

Don't be fooled, I lost almost 2,500.00 dollars because I made a reservation on a page that Trivago advertised and it was a fraudulent company and TRIVAGO said that they were not responsible for the theft. On the other hand, something similar happened to me with KAYAK and they did take responsibility for a fraud from another company that they advertised and they returned all my money!!! I don't know why TRIVAGO keeps advertising hotel sites if they know that many of the companies they advertise are scams and thieves, do they also receive some commission for fraud? Otherwise because they keep announcing hotels etc. etc. KAYAK, PRICELINE OR BOOKING are very good, trustworthy and responsible.

Booked two rooms at the Disney All Sports through Trivago then third party site Agoda it put in dates for my stay but as I looked after I paid the dates were wrong. By then I couldn't get a refund or credit for different days so I'm out $450.00 dollars. The site is very deceiving. I feel scammed. They could at least changed the day.

We booked the Royal York in Toronto via the Trivago site through a third party supplier named Traveluro. We received a voucher with a confirmation number. On the day of travel by air from Halifax, NS to Toronto we were advised that our reservation at the Royal York was cancelled because it was overbooked. We then phoned the Royal York and they advised that they were not overbooked and did have many rooms left and did not recognize our confirmation number. We then contacted Traveluro. We then contacted Traveluro who then again stated that there were no room available at the Royal York but offered us a room at a three star hotel called The Beverley. We reluctantly accepted this reservation because we were out of options.

They propose you prices which are always without taxes for hotels in EU which have taxes included. They propose good deals but later they cancel your reservations. Those deals keep appearing on their search results but you can’t have them! Complete waste of time. Go to Hotels.com and you’ll always get 1 for free after 10 stays! Simple and more efficient.

I booked online using the app in Canada for a hotel in Ontario, Canada. I agreed to paying $129.16 Canadian. And I got charged $129.16 in USD so my bill came to $168. I've talked to three different agents and nobody can help me in resolving this issue. I will not be using Trivago again and will be sharing this information with friends and family as well.

I used Trivago.com to find a hotel to stay at. Me and my wife were taking a trip to Miami for a concert so we use trivago and it hooked us up with **. That’s not a typo. It’s called **. We booked the room and ended up having to cancel it because Covid hit so I called the hotel to cancel our reservations and they said we had to contact Otel. That in itself was a nightmare. When we finally got them to do something all they would do was give us a voucher for a stay in another hotel at some other time.

Site is on top of new rules and price changes. I love this site and would recommend it so go try this out for yourself. That's the only way you will know and all I can say about it right now cheaper flights.

In my travels we booked as we went & found by choosing between the first three you looked. Always have a brilliant result; Not only were we satisfied with the ease of booking but felt confident that nothing was going to wrong with our decision making as price was always exactly what we expected!

Trivago is the best site I've seen to find the ideal hotel to stay at. I highly recommend using it. And then when you find the hotel you want to stay at, the best thing to do is go to that hotel's website and book directly through them. You will pay the same price and the hotel appreciates you booking directly through them so they don't have to pay a fee to the middleman. Sometimes they will will thank you by giving you a free drink or some other freebie. Also when you book directly with the hotel it is more likely that you will actually get the room that you request. You will also probably have an easier time changing or cancelling the reservation if necessary. I hope this helps.

Like burning money? I booked my first trip with Trivago in January on a third party site called Otel. I paid $1785 upfront for 4 days at Hyatt Regency Coconut Point. The hotel told me on 3/28 that they had canceled all reservations after 4/8 because they would be closing for coronavirus. After numerous emails and internal messages I realized that the company has no intention of returning any of my money. Trivago says it’s not their problem and Otel.com is completely unreachable without a working phone number. I paid $1785 for a voucher to a closed hotel that’s not worth the page it’s printed on. 4 month later I’m still making payments to the CC card company for not going on this trip to a closed hotel (corona virus related temporary closure).