trivago Reviews

We paid through Trivago. Hotels wanna kick us out. They are asking for higher price than what we paid even though our booking was confirmed. Trivago did nothing to us. They left us without our problem and now we are in loss for all what we paid and must find another hotel. Avoid avoid in all cases. No trusted company. They don't even have a phone number. They are replying you, "We are a price comparison website." Means they take money % from you and give you 0 service.

You should know that Trivago has scammed and fraud websites! All Trivago do is giving you booking websites with low prices. It happened to me, yesterday was my first time using Trivago. (I already don’t like it because of Trivago commercial, now I hate it). So what happened to me that Trivago showed me a low price at Istanbul hotel, when I pressed go "booking" something like this. So now am on otel.com page, I wish I did some research before using it, if you search for otel.com reviews you will notice how there is negative reviews! Of course positive reviews were done by their team.

I book a room through Trivago for four nights in Costa Rica. I had a confirmed reservation which I printed out and took with me. Upon arrival at 8:00 at night I was told there was no reservation in my name. The hotel was very accommodating and had a room available which I paid for. I then contacted Trivago by email and was informed that they don’t do the actual booking: it’s done by another party, in this case HotelQuickly, and that I would need to get in touch with them. So I emailed them and they said they would fix it. After four nights of paying for the room myself and multiple emails to both Trivago and HotelQuickly things did not improve. Upon returning home I found that my American Express had been charged for the four nights. I am still trying to get this sorted out but I must say that Trivago has been NO help. Had I read all the reviews beforehand I would NEVER have used Trivago and I urge others not to use it as well.

Property run down. Room smelled musty, tile at entrance was broken and missing pieces, carpet was coming away from wall, light bulbs burnt out, two electrical plugs not functioning. Extra bath toilet wasn't properly fitted and caulking was too thick and discolored, dried urine on the toilet seat in extra bath. Once again learned you get what you pay for. Staff was kind and tried to do job.

I used Trivago to search for hotel rooms. Clicking on the lowest price resulted in going to Prestigia.com. I booked the reservation and paid for it. Prestigia sent me a email confirmation. When I arrived at the hotel, the check in desk did not have my reservation. The hotel informed me Prestigia did not transit the reservation and it did not pay the hotel any money. The hotel would not check me in on the reservation. They offered a room at $370/night. None of the funds paid to Prestigia were available to pay down the bill. I disputed the charge with my MasterCard. Prestigia had the audacity to fight it. They claim I was a no show at the hotel. I am still fighting to get my money back. Stay far far away from Prestigia. There is no guarantee with Trivago. They were not interested in my issues. Also beware of sites that Trivago links you to.

My wife and I were traveling through New Mexico, she used her phone to book a room through Trivago at a resort in Sante Fe. She "screenshot" every step to make sure there were no mistakes, because it was a "no refund" reservation. When we arrived, they could NOT find our reservation. We checked our emailed confirmation and Trivago had booked the room in FLORIDA. The lady at the desk told us there was nothing that she could do, "it happens a lot with using them", and that we needed to call Trivago to correct it.

I recently booked a week long holiday completely through Trivago. The important aspects of our trip was covered perfectly with them. We have done a fair amount of travel and belong to many Hotel clubs. But, Trivago blew the walls off the high prices offered by these Hotel clubs.

I liked it a lot since I found everything you are looking for, they have excellent search and offer prayers. They have good search for a first choice for one to know the world and a good holiday.

Great website to compare prices. Be sure to check the booking websites you are transferred to & their ratings. And call hotels ahead of time to make sure your reservation was booked.

I booked the President Hotel in London with Trivago, but ended up being passed on to "Cancelon". Booked twin beds and the charges came off my Mastercard immediately, but when Cancelon emailed confirmation they said that my adult daughter & I would get a 'twin/double' on arrival, whichever was available. I emailed back & protested politely that our flight from Australia arrived at 5 pm. I requested confirmation of twin beds; I didn't want to be forced to share a bed with my daughter because we were 'late' arriving.

Very easy to use and was fast response to questions I had prior to booking. On one occasion, I had to cancel and rebook for a later time, and they were very helpful.

I liked the ability to search multiple sites to consider reward points when making our choice of where to stay. Also very easy to use and compare all the options.

I just wanted clarify that after using Travigo site on numerous occasions I was never able to find that the Trivago site provided me with the best pricing available. The claims that they will provide you with the best pricing in one location is not so. I have been able to find a price point with regards to hotel rental on my own at least $50 cheaper. Yes, it take some additional time to search for the hotels on your own but it is totally worth the savings. I would not use Trivago as the sole source for my hotel search. However, what I would recommend is do your own due diligence and search for a hotel using Trivago. Then do the same just searching on your own. I can guarantee you will find that searching on your own is more fruitful and will save you a significant amount.

We have booked an Hotel (5*) through Trivago that they linked us to Bedfinder.com for the best price. We paid OK. When we arrive the hotel, hotel reception asked our documents and we showed it. They said our booking agency (Bedfinder) registered as English nationality, and hotel market prices is different for all countries, we are from Turkey. The hotel also in Turkey, They charged 900 Euro extra.

I use Trivago to see what room are going for, then call directly. I've also used them for airlines. But if I use Trivago, or Expedia, I don't get my rewards points.

Had a very good time on the trip. It was many years ago. Had two shows and a hotel & rental car booked. Hotel was everything that they said it would be.

It was very helpful to have Trivago for my trip to Hershey with my friends. We were able to find an affordable hotel that accommodated all of our individual needs, and that was walking distance from everything we wanted to see. Highly recommend!

I am very upset with my experience both with your site and with what is apparently a partner of yours - a company called Cancelon. Earlier today I searched for and booked a hotel stay for my family's vacation through your site. At the time I booked, it was not at all clear to me that what I was actually doing was paying a third party company I have never heard of, a "travel agency", to book this hotel for me. This only became apparent after I booked, and received an email confirmation from a company called Cancelon. This email, which was missing key information that should have been included but was apparently omitted through a technical issue of some kind, was the first alert that something was amiss.

Trivago generally leads to the best prices available. It gives you a good snapshot of rooms available at most hotels. We have never had problems with a hotel booked through Trivago. It's the best one stop site.

You would get immediate response from Trivago and the entire process of booking would take a few minutes. Service is the key factor. Hence you could always bank on this service.

Prices not that much lower. Could see other companies rates and offers in comparison. Seems to give the same kind of services the others do, different software.

I have a hotel with approximately 1000 reviews between Booking.com, Airbnb and TripAdvisor. The score in their website is really inaccurate, for me they only use 130 reviews and really bad ones. I had to register with them to contact them and find out if you pay you get a better score.

Expedia have managed to procure a refund from the hotel in question. I am delighted that this has happened but am still dissatisfied with Trivago for posting these cons! This day and age there are a plethora of scams, a company that deals in internet comparisons has a duty of care to their users to not be allowing companies that con people to advertise.

I had booked my room through Trivago at Hotel Pennsylvania in Manhattan and upon arrival the rooms were no longer available. Trivago decided to lecture me instead of rectifying the situation. I was left to wander the streets. Left without a room. Drives back two hours.

I found a good rate on Trivago. Verified the location and dates. Booked the hotel. Then I got the email confirmation. It wasn't even in the same state, or the same coast. Booked a place in South Florida, got a confirmation in Oregon. Since it was a prepaid rate I had to fight with the hotel to get a refund. Trivago refused to assist.

I was able to compare prices from all the hotels within the town/city I was planning to visit. It saved me a lot of time and energy. Also, the layout of the website and various hotel prices is easy to understand and navigate.

Caveat Emptor. I went to the Trivago website to make a reservation for Miami South Beach this summer. The website said the reservation was cancelable at no penalty until April 20. But after my credit card information was taken, the reservation was confirmed with NO CANCELLATION on it. I have tried many times to reason with Cancelon about this through emails, but with no luck. It still insists the reservation is not cancelable.

I tried this site a couple years ago while on traveling on vacation looking for a hotel that offered free WIFI and breakfast. This site doesn't allow look for hotels with that criteria. I have to find a hotel with these features then use Trivago to find the best deal for that hotel. Too time-consuming to be useful to save a few dollars.

Trivago is competitively priced with other travel sites, rarely a difference in hotel room prices with other popular online booking sites. The benefit is how easily navigated the site is, and the information is more readily available at first glance. That said, I have priced hotel rooms on Trivago and then visited the actual hotel site to compare their pricing, which is often offering an internet discount. More than once, I have had a price match or a slightly lower price. Since taxes are based on the price, the combined total price can be enough of a savings to consider further research.

Fairmont Motor Lodge - The fact that this motel has two pictures up of two totally different motels, when only one, the shabby one is actually the real motel is a breach of ethics. So if I were Trivago, I'd stop punting a motel that obviously has no issue with pretending to be something they are not. You will not accept my files as proof, but I still expect this review to be posted, as it's not my fault your system refuses to accept them, when every other company I deal with does.

Please do yourselves a favour and stay away from this Over the Mountain Guest Farm tea garden for we received very poor quality of food and drinks... My husband ordered plunger coffee but received coffee so weak we could actually see through it and it tasted horrible... I ordered Rooibos tea but instead, I received normal English tea! When we received our food, the cinnamon and sugar pancakes were very salty and my husband's griddle cake were like a slamming cake. When we politely complained about the drinks at first they disputed our concern and asked us to rather leave and without making a scene we're leaving in disbelief of what had just happened! Nevertheless we put R100 on the table and just left. We are very disappointed in the manager's attitude towards us as well as the way he handled this complaint. How can this place be awarded a four-star rating by treating it's customers this way?

Trivago you need to be aware of a scam within your site! Will be careful to not go to Trivago again! Do NOT use HotelPower.com -- COMPLETE scam! I booked a hotel with them via Trivago, they took my money then everyday for 6 days I called them and chatted via their website begging for my hotel confirmation number. I also kept calling the hotel and they did NOT have my reservation! When you call HotelPower.com they are as friendly as hell and ask you for 'just another day' to find out what's going on.

In August, I booked a room through Trivago. Because it was my first time booking with the company, I called the hotel 1 week later to confirm the online booking & the room assignment. The hotel said they never received the reservation from Trivago. Bedfinder sent me a confirmation & $709 was deducted from my credit card, but I did not have a confirmed reservation with the hotel. After numerous phone calls & emails, I finally called again tonight only to find out that Bedfinder has cancelled my reservation because they claim that they could not secure my reservation with the hotel. This reservation was for a Summer 2018 event during peak season & now, here I am, 3 1/2 months later without a reservation & all of the remaining hotels are 2-3 times more expensive than they were in August. I should definitely be compensated in some sort of way by Bedfinder/Trivago. At the very least, they should've found me a comparable hotel. This is horrible!!!

I booked a hotel room through Trivago. They charged my credit card for $251. I then received a confirmation email from Cancelon, a third party site. In the email it says that Cancelon will give me the actual hotel confirmation the night before check in. WHAT??? I called the hotel 3 times to make sure they had a valid reservation under my name and of course they found nothing. I called Cancelon and they said they would forward the confirmation over. Of course, nothing received and after waiting a week the hotel still had no confirmation. I cancelled the reservation (even though there was none to begin with). I am nervous now that this scam company stole my credit card info. I'm waiting for a refund on my card now. After a week I will call the cc company and hope we can dispute the fraudulent charge. DO NOT USE TRIVAGO. SCAM.

Beware. I signed up for Trivago Hotel Manager PRO for one year at a cost of £268.83. I was not told in the sales pitch that I would automatically be signed up for the following year (unless I opted out) at a cost of £431.28 - nearly double the price.

I just spent 45 minutes trying to book this room on trivago. The system told me it was "checking for availability". It showed the rate it was available. I attempted to enter my credit card three times and kept getting a message that I entered my card wrong. The message advised me to contact an agent for further information. I finally called an agent and was informed that there are no more rooms available at this rate but for only $15 more or something like that, I could book the room. This is blatant false advertising! If the rooms at the $200 rate are no longer available, your webmaster needs to change it immediately. Then having a message about a credit card issue is doubly deceptive!

Trivago says they find cheapest price for same accommodation, this is untrue. They point towards Expedia and their associates as Expedia is a part owner of trivago, how I know this you might ask? Well I am a hotel operator and I have been testing them, I list rooms through booking.com at lower rate and Expedia at higher rate, Booking.com does not get a mention, so I remove Expedia, Booking.com then gets a mention, I put Expedia back on, and poor old Booking.com is removed again, remember I listed Expedia an extra $15 higher than Booking.com, trivago works for Expedia not for the traveller.

Don't use this service if you travel with pets. I used this search to make a hotel reservation when traveling with a small dog. I used the filter to only show hotels accepting pets, made a reservation, then arrived at the hotel and was told I could not bring in the pet and I could not cancel and get any type of refund. The pet was supposed to stay outside in the car in over 100-degree temps. This is not acceptable. I wound up wasting a lot of money as I could not cancel the reservation. I will never use Trivago again.

Booked a hotel stay with Trivago. Book a room at the Omni Hotel in Pittsburgh. Was charge immediately more than that was viewed on the site. I called to get credited. I was charged $48 per night extra. I was there for three nights. I called and was transferred to a booking site in Germany. They told me they would correct it. They sent me an email. I've contacted them several times with no help. I will never book with them again. Paying upfront on trying to get your money back is becoming impossible. They do not have their own booking website unlike Hotel Tonight which deals with things immediately. I will never use Trivago again. All they are is an advertising site and use bookings.com, that you are European call center.

We tried to book a specific weekend thru Trivago. The website did not show dates unavailable, and when we clicked next - a wrong date was populated, asking if we wanted to make the reservation. Called Trivago's # to troubleshoot. The man kept cutting me off - saying the dates were unavailable in any hotel in Fayetteville, AR, and he didn't want "to get my hopes up". Tried to have us consider Springdale or Bentonville or alternative dates. We didn't want a long drive each day for three days. He kept saying ain't and calling me "Barb", and would not acknowledge my request. Barely able to get a word in edgewise, I corrected him on my name, Barbara or Mrs. ________, and my dates in Fayetteville, AR weren't negotiable. He again cut me off, and I hung up. Hotels.com got the job done.

Trivago service put us in the hands of Cancelon.com. We booked Hotel Name: Hyatt Centric Santa Barbara. Address: 1111 East Cabrillo Blvd, Santa Barbara, Ca.Country: United States. Check in date: Wednesday, 23 August 2017. Check out date: Saturday, 26 August 2017. Number of nights: 3. Room Details: 1 room 2 adults 1 child, ages :[9]. Room Type: Run Of House Double (family Plan)

Booked into Washington D.C. through TRIVAGO. WILL NEVER BOOK THROUGH TRIVAGO AGAIN!! Clean hotel with somewhat friendly staff. But TRIVAGO does not warn you. When you book with this hotel, watch for all the excessive "extras". For example... $45 US/ night for parking + tax! Room charge $22.62/ night + tax... Hotel services fee Transient (?) $19.95/ night + tax. Crummy website that just gives you the absolute basic rate. Should be against the law to lure people with what appears to be a good value. All in per night should be the norm.

I was left in the middle of the blistering desert with my infant son and wife looking for a hotel that didn't exist in a city I had never been to only to find out trivago.com search engine had sent me to a hotel over 2600 miles away. Do not use trivago.com. Their system is horribly flawed. Long story short trivago.com can't distinguish the difference between state, cities or countries. I was looking at hotels in Lancaster California and it booked my hotel for "The Hotel Lancaster" in Pennsylvania. I called the hotel and found out that it happens all the time, not only for their hotel in Pennsylvania but their sister hotels in Mexico and a few other states as well.

We booked a French Quarter Inn in Charleston, SC. They had no record of our booking the room. Then the booking agent tried to put us in another hotel. I paid upfront for French Quarter Inn. They then wanted to refund my money when I was to be there in 3 days. I will not use Trivago again, nor Cancelon who booked the room.

DID NOT FEEL SAFE. LEFT PROPERTY EARLY. DID NOT SLEEP. Cockroach ghetto hotel - Royal Inn Motel, Eureka, California, USA - Trivago booking - full of homeless. The hotel room smelt like a sewer. The Royal Inn Motel, Eureka is a very dangerous disgusting slum property full of ** smoking homeless people. The location is situated in a ghetto part of town. Did not feel safe. Left property early. Did not sleep.

This was my first time trying Trivago. I tried to book a nice weekend in South Lake Tahoe, California with my boyfriend for the weekend of July 28-30th, 2017. I saw an option for a two night stay for $218/night at the Lake Tahoe Resort Hotel, and clicking directed me to their partner site Otel.com. I left the page open while I took a few minutes to discuss the hotel with my boyfriend and check my bank account to ensure I had transferred adequate funds from savings to my checking.

We live in California and booked a hotel in Portland, Oregon. We were charged foreign exchange fees and foreign taxes and the hotel did not have any record of our booking. We tried to get help via the Trivago website, but they offer no customer support. The info for who took our booking had no possible way to contact them - no phone, no email, nothing. We will never use Trivago again.

I booked and paid for accommodation through Trivago to attend a family wedding in the Philippines and as the wedding was being held in the hotel all the family decided to stay there. I arrived at 8.30 pm at the Shangri La Makati and was told there was no booking in my name despite the fact I provided a printed copy of the confirmation. Even though they had a vacancy, not as good as the room I had booked and paid for, the hotel would honour the booking and I was left late at night in a foreign country trying to find alternative accommodation. It also ruined my stay in Manila as the accommodation I found was quite a long distance away from the Shangri La and I spent a lot of time getting between my accommodation and the Shangri La. I was very disappointed that the Shangri La chose to not care about my situation even though I had written accommodation.

I booked a spring break vacation for my family of six two months in advanced through Trivago.com with Presitigia.com only to find out at 10:30 pm on the day after my full refund expiration date (April 1) my reservation could not be confirmed with the hotel. Needless to say I am very upset and may be out of six round-trip flights from Atlanta to Las Vegas. Sure they apologized but that does nothing for me. Oh yeah they did offer me a 10% discount to book another hotel at last minute spring break prices. When I finally got them on the phone at midnight I was told this happen to 50 other bookings as well.

I have booked hotel accommodation through Trivago and stayed at Kochi, Kerala for two days. Got carried away with their advertisement as they assured the cheapest tariff compared to other sites. Hence I booked the room and contacted the hotel reception for confirmation. Without revealing the booking done I casually enquired the tariff and to my surprise the prices offered were much cheaper than what was offered by Trivago. When I narrated this to the staff, he said he cannot help it, as the booking is done online and I am liable to pay the committed amount. Hence I ended up paying an additional amount of 1272 INR for two days stay. So, my advice is that, pls. don't ever use the Trivago site for hotel booking... Do it straight or through other sites. After this incident I get irritated when I happen to see the ad in TV.

Hard-working individuals that took their jobs very serious are what makes you appreciate the travel experience. I'm impressed by the little things that one does because usually they can go unnoticed by others. It's really an individual thing. Some people like to be spoiled or pampered. I cannot judge them.

I was searching for the best prices for 5 star hotels on Trivago (India site) when I stumbled upon a deal that seemed unreal. I went on to select the desired property and continued with my reservation on another vendor's site (redirected by Trivago). Upon confirming the reservation and making the payment, I realised that while I was looking to book a 5 star hotel, I was booked for a guest house (that had a similar name to that of the hotel I had shortlisted). Frustrated, I decided to contact Trivago through their website however there was no response from their end. I decided to write an email to them and hoped that they would help however it took them over 3 days to respond to my email.

I use trivago frequently. I've used other sites in the past but trivago remembers my previous stays and makes relevant recommendations based on my previous bookings. It is the easiest site that I have found. I never fly and having a site dedicated only to booking accommodations means much less hassle when planning a trip. I used to look at several booking sites to find the best price for my accommodation. After a few times I noticed that trivago always had the lowest so now they are the only one I use. I love that they save your info so that it's easier to book the next time. Since I'm always visiting family I always go to the same city and trivago makes it easy to repeat a search.

I was satisfied but have had easier experience with other sites as well as better deals. Normally I use the hotels.com or Travelocity and have found better deals there. Ease of use was fair to navigate the site etc. That was not an issue for me when it came to finding deals and best value for the dollar as I was. I was not satisfied with the costs. They seemed to be overpriced and not of good value. I have had better luck elsewhere. That is an area that I feel needs improvement. Extra services such as accommodations to free breakfast seemed fair. Other than that I really do not recall a whole lot of extra services being offered.

It was easy to use and helpful. They have easy website to navigate. Very fast to book and straightforward, no extras and always have my booking when I get to the place. Tells you exactly what you need to do. Help buttons and easy navigation. Everything is there that you need to know about. Very low cost. Finds you the best prices and they are never too expensive for what you are looking for. The best prices than other websites. They have services for other things like plane booking not just hotel. Offer good deal packages for plane and hotels and that's very important.

Everything went smoothly, it was simple and straightforward. It was hassle free and it didn't take long to find what I was looking for. It was completely easy to use, and it saved me a fair amount of time. It was easy to find a hotel in my price range and ideal location. They displayed a wide range of choices, and the prices were more than fair. I will definitely use trivago again. They display all of your travel needs and directions. It simplified things quite a bit for me. Truly it was a great time saver, plus you know you're getting a good deal.

The booking service is effective, efficient and reliable. The apps work great and make it easy and convenient to do all your vacation planning. Love it. It is very user-friendly with little or no hassle. Once you have your information you can go ahead and plan your vacation and get good results. The cost is well worth it even though there are other options but you definitely get your money worth guaranteed. Essentially, the customers are very important to this business. There are lots of information and things to do in one place which makes it easier to get tasks accomplished. It is very effective and reliable.

Booking services is simple and hassle free. The site was easy, simple to use. The cost was fair, actually, more than fair.

They will go ahead and provide you with the best rates and take care of your flight tickets finding the best rates and at the same time will have a variety of hotels to choose from and great price comparison. When you first go to the website the ease of navigation is so much better than other website. It is clear, precise and has a lot of comparison of prices and choices. The rate of cost compared to others is much lower and very appealing. There are a lot of other website for booking travels but this one is the best. Compared to other the extra services that are listed are much greater than the ones found on other website and are very expansive compared to other. Some of these extra services are not found anywhere else.

I had very specific criteria, and Trivago let me search for a three star hotel in a certain district with the amenities I wanted, and that allows pets. I found the perfect place, and it was in my price range. It doesn't get better than that. All you have to do is enter the criteria for the kind of hotel and services you want. Trivago walks you through the process, so it's easy. Trivago only showed me hotels in the price range I selected. I was able to find the perfect place without worrying about going over budget.

The booking services were very organized and very easy to use. You don't have to be computer savvy in order to work this website. I've never had any issues when I've booked a hotel through this website. This website is very easy to use. All you have to do is look up the area that you are staying, and the website does the rest for you. It shows you a list of hotels in the area, and compares the prices of them as well. The cost is probably the best aspect of this website. The website automatically compares the cost of hotels from different websites in order to find you the cheapest price. So you pay less for hotels when you use this website.

I was offered so many choices and packages. My toughest decision was actually which one to use since the prices were very competitive. I got multiple listings compiled from several sites at trivago in one place. I simply put in my details, my preferences and the site came back with so many choices from several different companies that my only decision was to decide which company to go with. The prices were competitive and I was very pleased with that. I was very surprised at how inexpensive I could find on travel packages. The companies really want your business, so I ended up with a great deal I would never have been able to afford if I had gone to a travel agent. You can choose just one service, or a bundle of services - even from multiple companies working together to get you the best deal. It was basically point and click to get exactly what you want.

Booking services were very easy to use. I booked hotel, flight and a car rental with very little effort and was provided with a variety of different options along the way. Service was very easy to use and I ran into little to no issues during the process. The only thing I'd recommend is a step by step process on booking flights. Cost was compatible to most competitor sites like Expedia, Travelocity or Trip Planner. Very similar options were available compared to other services and I was able to find a good rate in the end. I booked a show and dining in Las Vegas as part of my package and it was very easy to see all the options available. Car rental was also quite easy, but had some limited options on shuttles.

I used it to find and book a very nice hotel and at an affordable price! It was easy to use and very helpful! It also gave me a wide range of options to better make the right decision for my travel needs! It was very easy to use. The directions were simple to follow! It was clear and simple to understand without any trouble whatsoever to navigate the booking process! It truly depends on what you're looking for and the price range you're looking in but I would say that it offers a wide range of affordable accommodations! They offer a wide range of extra services! I would say that they probably offer more services than most other sites! I was pleasantly surprised by what they offered!