trivago Reviews

Had a hysterectomy review and realized I booked the wrong day so in pre-op and after surgery got to try and deal with my reservation. I paid for the insurance mind you. Hotel nor trivago were help with either changing the date or refunding me.

I made a reservation for Deerfield Beach at a Comfort Inn. I got the booking number. I got my reservation. Was confirmed. When I got there they had no reservation for me. Trivago never made the reservation. They took my money but they never made the reservation. I sat in the parking lot for 3 hours. They said they would straighten it out but they never did. The hotel even tried. The hotel warned me about them as well saying they were trying to get out of their system because three times people came and they didn't make the reservation for them.... I finally got my money back but was nearly impossible to find a reservation at that late hour in a popular place... I finally found a friend to stay with. Don't use these people. They are scammers.

Do NOT TRUST Trivago with your reservations. Within two hours I still did not receive a confirmation, yet they deducted the payment from my debit card immediately, for a one night reservation THREE WEEKS IN ADVANCE, and the venue we made the reservation for was suddenly canceled. The Motel Manager confirmed the reservation, and because Trivago was next to IMPOSSIBLE to contact, the manager was kind enough to cancel the reservation. It's been 3 days and all I've got so far from Trivago are emails saying they'll (eventually) send me a refund within five to ten days, and that the "ancillary" ("complimentary tip" they ASKED for) was NOT REFUNDABLE.

I'd give 0 stars if I could. I booked for the first time through Trivago and I thought I got a good rate for the hotel. However, when I called the hotel the man told me that Trivago booked in a smoking room and they did not have the power to charge it. My husband and I both have COPD and this was not something we could do. I called the company 8 times to try and speak with someone and each time I spoke with a different person they would ALWAYS say to hold and let them get a supervisor to change the reservation. Each time I was told the exact SCRIPT that no one is available and they will call you back. I NEVER RECEIVED A CALL BACK AND THAT'S WHY I KEPT CALLING AND EACH TIME IT WAS THE EXACT SAME SCRIPT THEY WOULD READ. They last phone call I told them I was canceling my reservation and I was told I could not do that. There’s a NON REFUND POLICY! Well I wonder why? NEVER EVER USE THIS COMPANY!

Never use Trivago. They kick you to a third party trash companies. Booked a stay with Trivago and ended up going to Algotel. Look them up. They garbage. When booking it would let you pick two separate style rooms. Wanted to change one room from 2 doubles to a king for wife and I. They wanted $502 more, even though the room price on Trivago and on Expedia, were the same price. Never again. You've been warned!

Do not use super.com or algotels.com when booking with trivago. They both book rooms for you when the hotel does not have any rooms available. You will have a hell of a time getting your money back and trivago will not help.

Do not book through Trivago! I booked a 1 night stay at The Hyatt Aruba, 1 hour after my booking confirmation I received an email saying my booking was not complete due to technical difficulty. I do not believe that! I believe Trivago booked my room without checking Hyatt availability, I tried to book directly through Hyatt and there was no availability.

Trivago linked me to a scam website. I would avoid at all costs as I found out the hard way. Trivago are no help at all when scammed. The website Trivago linked me to, booked the accommodation but then canceled it 2 days later without explanation.

I purchased a night at a Super 8 in British Columbia, I even bought the extra ‘booking protection’. My dates turned out to be wrong and I couldn’t make it on those days. No refund given, reasons for not giving me refund didn’t even match what I said. Insurance is a scam. Even if you’re sick, you need to provide doctor notes. lol a joke.

I don't understand how Trivago can be allowed to advertise on TV, all the while running such a deceptive business. Not having a customer service phone number should be a huge red flag. Obviously no intention of being available for questions or concerns, or making things right. Recently booked a hotel on Trivago.com, that was processed thru Algotels.com. Received a confirmation and receipt, but the reservation never made it to the property. Sent an email to their supposed customer support, but never got an answer. Cancelled the reservation and flagged the charge with the credit card company. Terrible hassle and waste of time. They should be shut down.

Book you in the wrong hotel, won't change the booking, the insurance that you bought won't cover it and you have to end up paying again, I would never use trivago again, worst service.

I attempted 2 times to book a stay unsuccessfully. #1) To book a Hotel in Norwalk CT and the link kept taking me to Norwalk CA. I almost booked a non-refundable stay. I informed them and they sent me a $20 voucher for my next booking and said they would fix the links. #2) I tried to book a hotel in Edmonds WA. It rejected my Charge card but American Express said Trivago never put it thru. I called and Trivago said the card was rejected because the offer was no longer valid at $161. I tried the $163 and $165 offers but all said my card was rejected. I booked Thru Orbitz and will never use Trivago again. I was never able to use the $20 voucher.

Customer service either doesn't exist. I have opened multiple tickets to simply change the dates of my reservation and they will not respond. Their automated call wont accept my booking number despite it being in the email and working online. I have never been so openly scammed in my life. I'm hoping a chargeback will work, when I prove that the company can't be bothered to contact people back. Do NOT ever use Trivago Deals.

They booked me into Extended stay America but into the wrong TOWN! Instead of staying in the same town as my wife's hospital (Fife) They changed my reservation to another town!!! They also booked me on the 1st floor due to my wife's surgery, great things are set. Well it turns out they booked us on the 2nd floor at the wrong hotel with NO elevators. Other items they said about the hotel Free Breakfast - Muffins or a fruit bar and cup of coffee. FULL SERVICE - No ICE, tissue paper, fliers about places to eat or paper towels. I also had to call down to the front desk to get a missing door handle for the bathroom, couldn't open the bathroom door without the door handle.

I showed up at the accommodations to find it infested with cockroaches and mold. The hotel acknowledged my concerns, refunded my resort fees and let me go. I've been fighting with Trivago for a refund of my stay - but keep getting the runaround. I paid for the cancellation insurance and there is absolutely no reason I should be on the hook for this. I will continue to fight this but will NEVER book through them again.

I am submitting this explanation in support of a dispute regarding a travel charge for a hotel reservation booked through Trivago DEALS. Two days prior to the trip, I experienced an unexpected medical condition that made it unsafe for me to travel, specifically to complete an eight-hour drive to the destination. I notified the booking provider promptly and requested a refund or travel credit due to medical necessity. Although the reservation was labeled non-refundable, I requested a medical exception and cooperated fully with the review process. Because the medical condition arose shortly before travel and did not involve a scheduled visit or emergency care, formal medical documentation was not available.

I am very disappointed in the customer service at this company. We were to travel to the area for a cheer comp that was canceled due to NJ being in a state of emergency with a snow storm. We were physically not allowed to travel. Every other hotel issues refunds despite their no refund policy but not you! I even spoke to the hotel that said they would and had issued refunds to everyone unable to make their reservation but this third party lacks compassion. I would highly recommend staying away!!!

Tried to book an hotel in Riverside California. I picked my dates and tried to pay agreed price. My credit card keep getting rejected. I called customer service. They told me vendor raised the price. What a total waste of time. I called them and got a cheaper price than what was agreed online.

I paid for a reservation and was told they don't confirm the reservation for 10 days. The hotel said they only have a finite number of rooms left and in 10 days it will definitely be sold out. Asked for a refund and they denied. They will continually tell you they are going to talk with the "relevant team" but they make 0 promises and will give you no timelines. I am not a paid review. Just a simple consumer trying to save some money. Will never use them again.

Trivago charged my credit card, but did not complete the reservation with Westin. We had to pay Westin directly. Trivago took money (200 + dollars) and never forwarded to Westin. Cheater, scammer, crooks. Trivago, if your action was a mistake contact me immediately.

Paid twice ($1,600 extra) and no one takes responsibility. I booked through Trivago and already paid for my stay in full, yet the hotel charged me an additional approximately USD $1,600, forcing me to pay twice. Since then, Trivago has not taken responsibility. Every time I contact them, they say they are “reviewing the case,” but there has been no resolution. Meanwhile, the hotel washes its hands of the situation and directs me back to Trivago. I have spent weeks calling and emailing back and forth between both parties with no solution. The result has been constant stress, wasted time, and money being held during and after my trip.

I had a horrible experience with Trivago customer service. I booked a hotel weeks ago, and only upon arrival at the hotel, I found that the building had been bought by another brand and no longer has the same booking information as the hotel I booked through trivago. Same exact building and address, different hotel. Trivago booked me a hotel that does not exist. When I call customer service to resolve the issue, they rebook me for the WRONG HOTEL AGAIN. How hard is it to cancel and rebook a hotel reservation? It has been several hours, and no progress has been made. I am not even able to get a refund because I cannot reach a superior who is able to help me. How are they allowed to take my money for a service I am not receiving? If you book through trivago, make sure the building you are booking actually exists, as they make it appear.

My experience with Trivago has been appalling. What should have been a straightforward hotel booking turned into weeks of frustration, repeated phone calls, and zero accountability. Each time I contacted support, I was forced to explain the situation from the beginning because no one tracks cases or follows up. The most disturbing part? Customer service agents repeatedly hung up on me. Not once—multiple times—when questions became uncomfortable or when I asked for clear answers. This is not a “technical issue.” This is deliberate avoidance. The agents were rude, dismissive, and clearly reading from scripts, offering the same copy-paste responses by email with no actual resolution. A supervisor even promised a same-day callback on a recorded call—then disappeared entirely. No call. No email. No explanation.

Trivago boasts a great deal then once you book it Trivago sends you into a nightmare agency like farehutz. This place is a scam, back out and believe if it seems like a great deal with trivago, it's NOT. We booked round trip ticket for $738 for my wife and I from Sacramento, Ca to Charlotte NC. Just basic seats, we did the "You should have used Trivago" dance and celebrated we were on our way to the wedding, finished the booking and payment process. Good to go, right? Hell No, we got a call this morning from Farehutz that those seats were not available.

Worst ever experience! They couldn't find my booking although I paid in full and then when I call customer service they did not refund me. Never ever booking with Trivago again. When I arrived at the hotel I booked they said since I booked with a third party they can’t honor it as they are overbooked.

Purchased booking protection and was led to believe that the trip would be fully refundable. The receipt and user interface during booking was formatted to lead the customer to believe that the trip would be fully refundable. Buried in the Terms and Services Trivago hides a bunch of conditions about what does and does not constitute a refundable reason. The reasons are things like illness or government issued travel warnings and they require extensive documentation and proof that you really do have an illness or government issued travel warning to issue a refund. In my case we cancelled our trip to Chicago because of 17 degree temperatures, wind, and 30 foot waves on lake Michigan. We were told this was not valid because we did not have a government issued travel warning related to weather.

Horrible, stay away. Bad customer service, I lost about $250 because the room wasn't ready. I went somewhere else because I waited 2 hours and never got a refund, about 4 months of emails saying they're working on it, total BS. I pay double, next time somewhere else and the guy with the bad teeth should be off the air.

I went to purchase a hotel on a specific date, but at checkout, unbeknownst to me, the website reverted to today's date. When I notified them that I wanted to change it to the correct date, there was no Canadian number to call and just an email. They responded to my email and refused to modify the date saying it was non refundable (even though I wasn't asking for a refund). I sent them proof of their own automated emails prompting me to purchase the hotel for the date I claimed I was travelling and they refused to refund. I can see that two other people are making the same complaint, which further proves this is a systematic scam to steal money.

Absolutely Terrible!!!! The absolute worst customer service!!! My internet froze and did something wacky.. Sending my dates out of order. I immediately tried to change dates, no changes can be made, no refund even though I purchased the insurance!!!!! Not a single representative could help me!!

I accidentally chose the wrong date for… I accidentally chose the wrong date for my stay and they completely refused to work with me. I will never use them again To be clear, I fully understand that losing one customer likely means nothing to them. However, I will be absolutely satisfied if, over the next 36 months, I can convince just 20 people not to use their services.