trivago Reviews

I paid for a reservation and was told they don't confirm the reservation for 10 days. The hotel said they only have a finite number of rooms left and in 10 days it will definitely be sold out. Asked for a refund and they denied. They will continually tell you they are going to talk with the "relevant team" but they make 0 promises and will give you no timelines. I am not a paid review. Just a simple consumer trying to save some money. Will never use them again.

Trivago charged my credit card, but did not complete the reservation with Westin. We had to pay Westin directly. Trivago took money (200 + dollars) and never forwarded to Westin. Cheater, scammer, crooks. Trivago, if your action was a mistake contact me immediately.

Paid twice ($1,600 extra) and no one takes responsibility. I booked through Trivago and already paid for my stay in full, yet the hotel charged me an additional approximately USD $1,600, forcing me to pay twice. Since then, Trivago has not taken responsibility. Every time I contact them, they say they are “reviewing the case,” but there has been no resolution. Meanwhile, the hotel washes its hands of the situation and directs me back to Trivago. I have spent weeks calling and emailing back and forth between both parties with no solution. The result has been constant stress, wasted time, and money being held during and after my trip.

I had a horrible experience with Trivago customer service. I booked a hotel weeks ago, and only upon arrival at the hotel, I found that the building had been bought by another brand and no longer has the same booking information as the hotel I booked through trivago. Same exact building and address, different hotel. Trivago booked me a hotel that does not exist. When I call customer service to resolve the issue, they rebook me for the WRONG HOTEL AGAIN. How hard is it to cancel and rebook a hotel reservation? It has been several hours, and no progress has been made. I am not even able to get a refund because I cannot reach a superior who is able to help me. How are they allowed to take my money for a service I am not receiving? If you book through trivago, make sure the building you are booking actually exists, as they make it appear.

My experience with Trivago has been appalling. What should have been a straightforward hotel booking turned into weeks of frustration, repeated phone calls, and zero accountability. Each time I contacted support, I was forced to explain the situation from the beginning because no one tracks cases or follows up. The most disturbing part? Customer service agents repeatedly hung up on me. Not once—multiple times—when questions became uncomfortable or when I asked for clear answers. This is not a “technical issue.” This is deliberate avoidance. The agents were rude, dismissive, and clearly reading from scripts, offering the same copy-paste responses by email with no actual resolution. A supervisor even promised a same-day callback on a recorded call—then disappeared entirely. No call. No email. No explanation.

Trivago boasts a great deal then once you book it Trivago sends you into a nightmare agency like farehutz. This place is a scam, back out and believe if it seems like a great deal with trivago, it's NOT. We booked round trip ticket for $738 for my wife and I from Sacramento, Ca to Charlotte NC. Just basic seats, we did the "You should have used Trivago" dance and celebrated we were on our way to the wedding, finished the booking and payment process. Good to go, right? Hell No, we got a call this morning from Farehutz that those seats were not available.

Worst ever experience! They couldn't find my booking although I paid in full and then when I call customer service they did not refund me. Never ever booking with Trivago again. When I arrived at the hotel I booked they said since I booked with a third party they can’t honor it as they are overbooked.

Purchased booking protection and was led to believe that the trip would be fully refundable. The receipt and user interface during booking was formatted to lead the customer to believe that the trip would be fully refundable. Buried in the Terms and Services Trivago hides a bunch of conditions about what does and does not constitute a refundable reason. The reasons are things like illness or government issued travel warnings and they require extensive documentation and proof that you really do have an illness or government issued travel warning to issue a refund. In my case we cancelled our trip to Chicago because of 17 degree temperatures, wind, and 30 foot waves on lake Michigan. We were told this was not valid because we did not have a government issued travel warning related to weather.

Horrible, stay away. Bad customer service, I lost about $250 because the room wasn't ready. I went somewhere else because I waited 2 hours and never got a refund, about 4 months of emails saying they're working on it, total BS. I pay double, next time somewhere else and the guy with the bad teeth should be off the air.

I went to purchase a hotel on a specific date, but at checkout, unbeknownst to me, the website reverted to today's date. When I notified them that I wanted to change it to the correct date, there was no Canadian number to call and just an email. They responded to my email and refused to modify the date saying it was non refundable (even though I wasn't asking for a refund). I sent them proof of their own automated emails prompting me to purchase the hotel for the date I claimed I was travelling and they refused to refund. I can see that two other people are making the same complaint, which further proves this is a systematic scam to steal money.

Absolutely Terrible!!!! The absolute worst customer service!!! My internet froze and did something wacky.. Sending my dates out of order. I immediately tried to change dates, no changes can be made, no refund even though I purchased the insurance!!!!! Not a single representative could help me!!

I accidentally chose the wrong date for… I accidentally chose the wrong date for my stay and they completely refused to work with me. I will never use them again To be clear, I fully understand that losing one customer likely means nothing to them. However, I will be absolutely satisfied if, over the next 36 months, I can convince just 20 people not to use their services.

When a business has ZERO 5 star reviews = big red flag. My bad for not looking into this and listening to my peers. I don't think I can contribute any additional comments that have not already been stated by other honest travelers. This is another big corporation thief; book local, support small business, ** big, faceless, greedy corporations.

DO NOT USE TRIVAGO. THEY ARE THEIVES. They will keep your money and provide you no services and do not care regardless of the circumstance. It read non-refundable. Therefore each buyer needs to beware. They would not transfer my booking to the correct location. They would not provide me credit towards a future booking. They booked me in a different state that had the same city name. Their website shows the city, check-in/check-out dates and the name of the hotel. It does not show the full address until the confirmation. They kept my $340 and did not provide anything for my money. I notified them and the Wyndham Days Inn as soon as I saw the error which was the day before. DO NOT USE TRIVAGO. THEY ARE THEIVES.

No one should ever use this company. They refuse to give me my money back at the booking a hotel with them, giving them three day cancellation notice and was able to provide them with the death certificate for member of the family and they refuse to pay me back my money. This is company is disgusting.

This has got to be the WORST travel agency ever! I would rather pay full price than to deal with them! The representatives cannot assist with anything. They have to send emails, which will say to contact the hotel directly. In my case the hotel information they had listed on my confirmation was not correct. They attempted to contact the hotel themselves and seen that the information was not correct and still advised me to research and find the correct information. Once at the hotel the hotel did not have the reservation and also confirmed that the details provided by trivago was not correct. I will never book outside of Booking.com or Priceline again! DON'T BELIEVE THE COMMERCIALS!!

Used Trivago for the first time and using their website is deceiving. The website kept changing my dates to fit the sale posted! I kept changing it back several times. Finally got it to apply to any other sale other than that specific sale. I selected and reviewed all information prior to purchase, double occupancy 2 queens, and received an email and it just said standard. I then called the company and they kept saying we will address in 24-48 hours. I went through 3 Representatives and the last one, Mary, called the hotel and she said to me that the hotel has authorized the refund to me. Well, follow up a couple days later and same song and dance, we are working on it will get back with you! Although it was non-refundable, it’s not what I clicked on and ordered! I don’t trust them with unreliable website and poor non integrity customer service!

Worst ever! Don’t use this service. I paid for the room through this service. Never got a confirmation. Then Paid for the room myself and after 1 month, they declined a refund wanting written proof from the hotel. I had my receipt and still not accepted.

Trivago was priced similar to the hotels price but with more restrictions. In trying to change the checkout date within 5 days of booking, reservation is 7 weeks out, I was told it couldn’t be changed. As a regular traveler, boutique hotel and short term rental owner, I would never do this to a guest so I highly recommend using someone else.

In booking through trivago, all I needed them to do is switch my room to a non smoking room. Which when I booked it didn’t give an option. They were going to make me cancel and rebook which there is a fee of course. Guess I have to stay in a stinky room. And never use trivago again.

I booked a room for the Days Inn in Silver Springs MD. I carefully chose the dates because I was going to a concert for a gospel artist and due to transportation delays, for the event in Ohio, I had to attend his concert in Silver Springs, MD instead. Trivago took funds from my credit card and purposely changed my dates to December 2 months later and stated this was an early bird non-refundable room! I called their Customer Support line that basically consisted of mentally challenged people who sounded very slow and basically gave me the runaround. This is clearly a scam operation that some of these hotels are complicit in. I am going to the FCC and the Clerk of Court in the Montgomery County in MD to file my complaint if my money is not returned to my credit card within the standard 7 days!

I booked a hotel with Trivago deals. I got a confirmation email of the reservation and the funds were for our 3 day hotel stay were prepaid. Upon arrival for check-in, hotel staff told us that the reservation was cancelled by the company. I was sent no record of this cancellation. You can imagine the stress of trying to get in touch with the company and looking for an immediate hotel reservation. When I eventually got in touch with the company, I was told that we did not show up. I explained the situation a few times and the customer service agent said I will call the hotel and kept me waiting for over half an hour. Then he returned saying that the hotel says we did not show up. When I asked for a ticket number for this conversation 'Michael' the service agent hung up. This is total scam and please do not book through this company. I am not sure how many more times I have to call to get a refund.

I thought I would save money by booking with Trivago for a simple overnight for our 25th anniversary. When my husband severely injured his knee and had to receive urgent medical attention, we were unable to keep the reservation. I was aware that the reservation was non-refundable when I made it… but when there is a medical emergency, any GOOD company would try to work with the customer. We were asked for medical documentation which we provided. I didn’t even ask for a refund; I asked for a credit to use at a later date. The hotel we booked with was very responsive and had no problem with this. Trivago promised they would grant my request and then completely GHOSTED ME. I WILL NEVER DO BUSINESS WITH THEM AGAIN. They take your money and do not care what happens after that!!! :(

I made a pre-paid reservation for a resort hotel through Trivago. Reservation was made 6 months in advance. When I went to the hotel on reserved day, the hotel manager told me there is no reservation. When asked what is travel agent, I replied, it is Trivago. The manager, shaking his head, indicated this wasn’t the first time there have been troubles with Trivago. Of course, I immediately called Trivago customer service. Trivago indicated it will solve the problem in 15 to 30 minutes.

We book two days! Oct 6 & 7 in Las Vegas! After checking out reservations for the two day we paid Trivago! After we got our confirmation it only showed 1 day October 6! We texted & called Trivago, you get a computer tell you they will call you back leave your phone number & confirmation! 3 day still no call or text! We again tried calling, texting & Email! DON'T USE TRIVAGO! SCAMMER'S!

Booked through Trivago. Sent me to algotels site. (Which has been flagged numerous times by Better Business Bureau). Now I’m out my money! Shame on you trivago for allowing this to happen to people who work hard. Last time I’ll use your site. I’ll be sure to spread the word.

This company should not be allowed anywhere. It’s basically a scam operation. They booked me with the wrong dates and then provided zero support. I spent hours on the phone only to be disconnected multiple times, and they never replied to my emails. In the end, I couldn’t even get a chargeback because my bank (BMO) turned out to be just as much of a joke. Absolutely horrible experience from start to finish. Stay far away from this company!

Booked rooms days in advance before driving up from Houston to watch the UT game. When arriving at 3pm at the Downright Marriot Austin renaissance hotel rooms were not ready, we waited in the lobby for 1.5hrs, with commitments were told a room would be ready when we got back to the hotel after the game we were told they over booked and had to get a $60 Uber to the other hotel at our expense. Another example of corporate greed, mismanagement and lack of accountability to the consumer. Their supervisor Jennifer who was obviously unavailable left us a letter with their apologies avoiding the situation. Not a great representation of the UT facility and community. Book elsewhere, it's worth your time, money, and effort to stay where they stand by their services!

If they had zero it would be 0. I work nights and the hotel I'm staying at is remodeling and called Trivago several times to be moved or refund. Their answer I have to escalate and never got back to us. They said their refund policy has no exception and would not do anything. Very poor company.

I’ve tried doing this like 3 times now and it hasn’t worked. Trivago rented me and my children a hotel that had been completely closed since January of this year. This happened at the end of August this year. Not only can you not reach trivago, they’re all absolute crooks and will NOT do a thing to help. Save your money, seriously.