trivago Reviews

I booked a hotel with Trivago deals. I got a confirmation email of the reservation and the funds were for our 3 day hotel stay were prepaid. Upon arrival for check-in, hotel staff told us that the reservation was cancelled by the company. I was sent no record of this cancellation. You can imagine the stress of trying to get in touch with the company and looking for an immediate hotel reservation. When I eventually got in touch with the company, I was told that we did not show up. I explained the situation a few times and the customer service agent said I will call the hotel and kept me waiting for over half an hour. Then he returned saying that the hotel says we did not show up. When I asked for a ticket number for this conversation 'Michael' the service agent hung up. This is total scam and please do not book through this company. I am not sure how many more times I have to call to get a refund.

I thought I would save money by booking with Trivago for a simple overnight for our 25th anniversary. When my husband severely injured his knee and had to receive urgent medical attention, we were unable to keep the reservation. I was aware that the reservation was non-refundable when I made it… but when there is a medical emergency, any GOOD company would try to work with the customer. We were asked for medical documentation which we provided. I didn’t even ask for a refund; I asked for a credit to use at a later date. The hotel we booked with was very responsive and had no problem with this. Trivago promised they would grant my request and then completely GHOSTED ME. I WILL NEVER DO BUSINESS WITH THEM AGAIN. They take your money and do not care what happens after that!!! :(

I made a pre-paid reservation for a resort hotel through Trivago. Reservation was made 6 months in advance. When I went to the hotel on reserved day, the hotel manager told me there is no reservation. When asked what is travel agent, I replied, it is Trivago. The manager, shaking his head, indicated this wasn’t the first time there have been troubles with Trivago. Of course, I immediately called Trivago customer service. Trivago indicated it will solve the problem in 15 to 30 minutes.

We book two days! Oct 6 & 7 in Las Vegas! After checking out reservations for the two day we paid Trivago! After we got our confirmation it only showed 1 day October 6! We texted & called Trivago, you get a computer tell you they will call you back leave your phone number & confirmation! 3 day still no call or text! We again tried calling, texting & Email! DON'T USE TRIVAGO! SCAMMER'S!

Booked through Trivago. Sent me to algotels site. (Which has been flagged numerous times by Better Business Bureau). Now I’m out my money! Shame on you trivago for allowing this to happen to people who work hard. Last time I’ll use your site. I’ll be sure to spread the word.

This company should not be allowed anywhere. It’s basically a scam operation. They booked me with the wrong dates and then provided zero support. I spent hours on the phone only to be disconnected multiple times, and they never replied to my emails. In the end, I couldn’t even get a chargeback because my bank (BMO) turned out to be just as much of a joke. Absolutely horrible experience from start to finish. Stay far away from this company!

Booked rooms days in advance before driving up from Houston to watch the UT game. When arriving at 3pm at the Downright Marriot Austin renaissance hotel rooms were not ready, we waited in the lobby for 1.5hrs, with commitments were told a room would be ready when we got back to the hotel after the game we were told they over booked and had to get a $60 Uber to the other hotel at our expense. Another example of corporate greed, mismanagement and lack of accountability to the consumer. Their supervisor Jennifer who was obviously unavailable left us a letter with their apologies avoiding the situation. Not a great representation of the UT facility and community. Book elsewhere, it's worth your time, money, and effort to stay where they stand by their services!

If they had zero it would be 0. I work nights and the hotel I'm staying at is remodeling and called Trivago several times to be moved or refund. Their answer I have to escalate and never got back to us. They said their refund policy has no exception and would not do anything. Very poor company.

I’ve tried doing this like 3 times now and it hasn’t worked. Trivago rented me and my children a hotel that had been completely closed since January of this year. This happened at the end of August this year. Not only can you not reach trivago, they’re all absolute crooks and will NOT do a thing to help. Save your money, seriously.

This company is not good and has no ethical value. I booked a room got to hotel and could not get the room. The hotel refunded the money to trivago who said I did not cancel and kept the funds that were refunded by the hotel. Simply horrible. Never use them.

I reserved a motel room with two queen beds for one night. The total was 107.12. They had special instructions category I said "I want to make sure we get two queen beds". I received a verification that my reservation was all completed and set for August 4th 2025. WE arrived to find they didn't have two queen beds, just one king bed which we didn't want. THIS was at the Blue Coast Motel in Brookings Oregon. I refuse the room and left. WE checked into another motel WITHOUT reservations. And it was ten times better. Two queen beds, very clean and comfy.

Booked a room at Holiday Inn for 2 nights in Lincoln, Ne. for a football game through Trivago. Got an email from Algotels on 8/4/25 confirming my reservation. Today, 8/27/25, I called Holiday Inn to make sure of my reservation and found out they have nothing reserved under my name. Called Algotel several times and was unable to talk to an actual person. Did the same with Trivago and no response. Contacted my bank and started a dispute on the charges by Algotel. Meanwhile, I had to book a room directly with the hotel for quite a bit more. Both Trivago and Algotel are disgusting scammers. I see the same thing has happened to other people and my question is: Why aren't there ever any consequences for such fraud?

Please do not use this site, they have outsourced this company to people from India. They job is to steal from anyone and everyone, me and my family booked a hotel and they changed it from 2 weeks later. I work 2 jobs. I can not just go when they feel comfortable like booking me our room 2 weeks later, I need to be back grinding. I couldn't understand 5 of their representatives from India and they would not change it to a smaller room nor facing away from the beach, I just needed a room for that night, I'm willing to sleep on the floor and my family on the bed but they couldn't even do that. Do not trust these demons. They are out just to steal our American dollars.

They will change your booking dates without your knowledge then when you call they try to give excuse after excuse. I don't recommend them at all. I believe I am owed a refund but they said they can't do that.

Recently booked a hotel stay with Trivago Deals, etc. for myself and my Grandson but was forced to CANCEL (for Medical reasons) with 2 days' advance notice via Trivago Deals. This reservation had been paid in advance via Amex for a total of $294.19. They refused to provide a refund in any amount, "as it is against their policy" even though I had checked a box that stated it protected by reservation, and paid an additional $25. I feel that we were cheated out of our money and that Trivago is a SCAM, including their subsidiary Holisto LTD, located in Israel.

I thought I could get a better deal by booking through Trivago so I booked a hotel (in June) one month before my stay. I am still dealing with the aftermath (August). I paid $985 for a reservation but the hotel never had my reservation. I contacted Trivago (Algotels) numerous times over a month and never got an answer. I had to cancel my trip because I had no hotel reservation. DO NOT BOOK THROUGH TRIVAGO. I lost almost $1,000. Just disgusted.

I had booked a room in Atlanta for a conference and then I had some things come up like both my vehicles breaking down. One the fuel pump went out. The other a heater hose blew. And I am disabled due to my back and my daughter had to move in due to not being able to take care of herself and she is pregnant and I can't work. I asked for a refund a week before the booking and they refused. They also had a 0 charge for a cancelation that I had checked before even making the booking. They said they have a no refund policy. How can they have both. I will never use them again.

I’d like to leave 0 stars. I broke my wrist and ankle. Asked to reschedule. I was told they would give me a refund based on my situation. They said on multiple occasions they’d get me a refund. They never did. Sorry I didn’t read Trivago reviews before I booked.

Trivago is a fraud. They booked a California hotel in the state of Minnesota, but you don't find out until a confirming email which says no cancellations. My bank has to intervene for me to get a refund. Algotels works with Trivago, are they both frauds?

Price was $20/night higher than from the hotel directly. When illness occurred within hours of the price lock cancellation deadline, Trivago made no offer of a voucher or a partial refund. Customer service not available by phone, I was immediately referred to email.

I booked a hotel room for last weekend. I paid extra for the insurance. The day I was supposed to check in I ended up in the emergency room, where I was admitted (because I was really sick) to the hospital for 3 days. After showing proof of being hospitalized for those days they still refuse to refund my $550. I have tried calling, you get a automated person, email just someone replying saying they want more proof. What more proof do you need.. I will never book through them again.

A quick Google search for Trivago Deals reviews will let you know that this website/search engine is known for poor customer service, difficulty resolving issues and getting timely responses, and booking errors. All of which I can say are true because I experienced each and every one of these issues repeatedly. I first made my booking on 7/6/25 for a room with a King size bed with a balcony and ocean view (which came at a premium cost). I don’t want to include the name of the hotel because the hotel and hotel staff were amazing, this bad review is solely for Trivago Deals and their horrendous customer service.

Trivago took our payment of $1439.99 for our hotel rooms but never paid the hotel. Now the hotel is charging us $1439.99 for rooms we paid Trivago for May 14, 2025. We have tried to contact Trivago, along with the hotel, and the phone number listed for Trivago says 'call cannot be completed as dialed'. Beware, Trivago is a scam.

On 7/29/2025 I paid and reserved a one night stay at Motel 6 downtown ATL through Trivago. The Motel 6 receptionist contacted me and stated that their system glitched and no one can book any rooms until it's fixed. Causing me to look elsewhere. I contacted Trivago using my reservation receipt emailed to me by Trivago. I requested an immediate cancellation due to no fault of my own and an immediate full refund. I was told both times by Trivago customers service agents to stay by my phone, that they will verify the issue and email me ASAP regarding the results.

Total scam. Back in April I reserved 3 rooms for 3 nights for a stay in July at a 4* hotel in Rome - Italy for a fairly good price (about $1.2k). Called the hotel about a week later (since it was the first time I booked via Trivago.deals), the hotel mentioned that the tour-operator only booked one room for my party. Imagine me not checking and finding out about the issue only at check-in... I first called customer service (worst ever, outsourced to **, only folks reading scripts) they said they'll fix it. For about two months I only received random emails from them telling me to be patient and that the issue was in work.

Booked all inclusive beach resort Barcelo Maya Palace for week of July 19, 2025 through Trivago deals. At arrival we were sent to Barcelo Riviera Convention Center Resort and they would not move us to the much nicer Palace we had paid for. The resort was clearly overbooking tbe popular Palace and moving couples to fill up the half empty Riviera. Contacted Trivago via email and two days later they finally figured out they used Trivago deals to book us. TRIVAGO DEALS then spent 1 week wasting my time with emails and we were already home before saying there is nothing they would do. Wasted time and money on this trip. Lots of time arguing and sending emails instead of enjoying ourselves. Do not use Trivago, Trivago deals or stay at Barcelo Grand Resort in Mexico.

Way to go Trivago, using ads to make people look stupid. That really makes me want to use your app 😂. I only hope your competitors use this strategy against you. What motivates you to go in this direction? Could it be taco? Just saying.

I used Trivago Deals to book a work trip for me and my employees. The booking process was easy, a few clicks, put in my card info, confirmed - they took my payment the same day. I didn't hear anything after that. Because I didn't hear anything from the hotel I booked, I reached out directly to them to confirm my booking, only to find out that TrivagoDeals had cancelled all but one of the rooms I booked. I was stuck, days away from travel with one hotel room and multiple employees to put up. I reached out to their customer service and that was not helpful at all. They opened a "case" and sent me an email so that we could stay in communication. They promised to reach out with an update in 24 to 48 hours. 48 hours, nothing...

Don’t fall for their “customer support” advice. We had to cancel a hotel reservation due to military spouse receiving orders. Trivago User Support told us to call the hotel directly to cancel, and if the hotel approved of the cancellation, then they would process our refund. We cancelled the reservation through the hotel and notified Trivago. Trivago refused to refund the money. We called the hotel after the date of reservation, and they said it was cancelled on their end and that they received no payment from Trivago. We paid over $400 to Trivago for a hotel reservation that they told us to cancel…

I booked a nonrefundable stay at Hilton Hawaiian Village through Trivago Deals. It was confirmed and fully paid weeks ago. Less than 48 hours before check-in they suddenly emailed saying the hotel was overbooked and offered a refund or to move me to much smaller inferior hotels that are not even resorts. I called and emailed repeatedly. I spoke with two supervisors — Tessa, who initially seemed helpful but never followed through, and Mia, who gave vague scripted answers with no action behind them. I gave them clear options to fix it and they missed every promised deadline. This trip was for my son’s birthday with other families staying at the same hotel. Their system still shows my reservation as confirmed but I have no place to stay. Trivago failed and is trying to walk away. Do not use Trivago for anything important. There is no real support when things go wrong.