trivago Reviews

I need 3 nights at Galveston, so I went online and used trivago. It went through my bank but then I received an email that it wasn’t confirmed. I had to cancel it, then I received calls from 3 different, off-the-wall, booking agencies. I was told that due to pricing differences per day, I had to book each day separate. That meant the price jumped up plus I had to check in and out every day that I was there, while paying $100 each time for a deposit. The last day I said I was not paying another deposit. Ridiculous!!

My scam happened in Hilton Head. I had never used Trivago and assumed it was like other sites, but it was a complete fraud. We had paid via bank cc and were able to get the money back within three weeks, but had to scramble to find a hotel that night. Do NOT use Trivago. TripAdvisor, Booking.com, Hotwire and similar work fine for me.

I booked through Trivago because it was supposedly the only way to get the selected room rate. At time of booking, I noticed the receipt was higher than stated but discounted it as a hold or deposit. When I checked out, my actual invoice showed the online price as I had seen when booking- I gave it a few days thinking I would receive a refund of the difference. NOPE!! What ensued was a 2 week email battle (because TRIVAGO is actually in Germany) where customer service didn't actually read the email chain.

Would strongly advise against booking through Trivago Deals based on my experience. I booked a hotel reservation on 4/28/26 for a trip scheduled on 6/3/26. Soon after booking, I contacted the hotel directly to confirm they had my reservation. The hotel informed me they had absolutely no record of it. Over the next several weeks, I contacted Trivago Deals multiple times requesting the actual hotel confirmation number. Each time, customer service stated that the “hotel confirmation number had not yet been assigned.” Meanwhile, the confirmation number Trivago provided did not even match the hotel’s reservation numbering system according to hotel staff.

With all the ads I see for Trivago, I thought I'd give them a shot for my next hotel stay, which is going to be rather lengthy (8 days). They are over a THOUSAND dollars MORE than other travel sites. Um. No thanks, Trivago.

Trivago makes bookings with very unreputable companies. Sometimes it works, but when it doesn't be warned that Trivago has zero support and zero respect for their customers. My reservation was not received by the hotel, despite my credit card being charged. Their response... "trivago is an accommodation metasearch, which means we do not handle the booking or payment processes." Complete and total scam.

Stay away from Trivago. It's a scam, they are ripoff, do not use this site. TV commercials are misleading and paid scam advertising.

I'll never use Trivago again. I made hotel reservation through Trivago for a 5 day stay at the Ritz Carlton in Aruba (5-star hotel), two months prior to my vacation date; in which, Trivago confirmed my booking and charged my credit card for the full payment. Only to receive an email on the day of my travel stating, “the Ritz Carlton was overbooked” and they offered to book me at an alternative hotel, the Embassy Suite by the Hilton (4-star hotel). I called customer service and requested compensation for the difference in price of the two hotels which they denied. I asked for an invoice for the payment that was paid to the Embassy Suite by the Hilton and to speak with a supervisor. It’s been 12 days now and I still have not received an invoice or has a supervisor contacted me. I was scammed out of $1,070. I HIGHLY RECOMMEND NOT USING TRIVAGO!!!

Booked with Trivago Deals, turned up at hotel in Cairns, Australia, to find hotel had been closed for 6 months. On our 1st night in Australia in torrential rain and in the dark had to try and find another hotel. They have refunded the cost of the hotel, but no apology or explanation or anything to recompense for the extra we had to pay due to their negligence. Again, like others on here, it’s with the escalation Team. Have been in touch with Trivago, they have also sent emails to them, but nothing. If you book with either of them, as a backup before you pay, check with the hotel directly and make sure they are still trading. Disgusting treatment.

I'll never use Trivago again. We checked out one day early and they refuse to refund us for the day we didn't use. Booking through the hotel, I only get charged for the days I stay. Plus they charged our credit card weeks before we even checked in. Stay away!

I used Trivago to book a hotel and was redirected to a third-party vendor (Algotels). Unfortunately, this resulted in a very serious issue that Trivago has not taken sufficient responsibility for. My reservation was canceled due to a fraud-related chargeback initiated by the third-party vendor, and the hotel confirmed that a full refund was issued to that vendor on March 26. I never received my refund. While Trivago states they are only a metasearch engine, the reality is that:

Hotel is happy to change dates, they just need confirmation from Trivago, yet they aren't contacting the hotel even though they tell me "escalation team" is looking into it. Then weeks later, despite the hotel happy to change my date, Trivago decide they won't change it and will rather keep my money instead! Literally tantamount to fraud! So frustrated. Never again would I use Trivago.

My first time using Trivago quickly became the last. Horrible experience. I ended up calling the hotel directly and got the room cheaper than what they offered.

I reached out to Trivago to report that the hotel that they assigned to me had bed bugs. The hotel refunded my money back to trivago because that was the site that I went through and and for me that I needed to reach out to them to get my money. I have opened three different cases with trivago via email because they do not answer the phone or get back with you. Only to receive that they are refusing to give me my money back because this was a known repairable non-refundable purchase. I let them know that the reason for the refund being asked back was because the hotel manager refunded the money back due to the room having bed bugs and that I had to go back to the site that I had purchased through in order to get my money back which is trivago.

More like a quarter star. I booked through Algos, didn't look up reviews first. That won't happen again. So booked. Had to cancel due to life threatening medical issue, I applied for refund, sent everything they asked for. Medical notes from doctor's hospital bill and still denied. Kept having people talk with me thru emails. This place is a complete scam, as I looked into the hotel they were to book for me I found that they never even booked the hotel. I would have had nowhere to stay. Still making an effort for a refund with no expectations. I found this through TRIVAGO, I will also never use them again, I did check trivago and worst vacation decision ever. Go with a name you know, trivago needs to vet the companies they advertise, they don't. I was scammed out of $1100.

Trivago needs to be sued in the US, like they were in Australia, in a Class Action Lawsuit, for false advertisement! Their ads always show one price on a hotel that you have shown interest in, but when you go to their site to check dates or availability, the price is always substantially higher!

Never use Trivago or Trivago deals. I stated in a hotel November 2025 and we had a horrible experience. The manager refunded us a few days later but we never recieved them. I was then advised the hotel had processed the refund but it was sitting with Trivago. It’s March of 2026 and I’m STILL waiting for my refund. I’m convinced I’m only speaking to a bot and because my reservation is too far in the past, I can’t get through my phone (you need a reservation number). I’ve left voicemails and no one has called me back. I’ve got steam coming out of my ears dealing with this. This is so unbelievably ridiculous. I’ll never use Trivago again.

I booked a hotel room for a quick family vacation 3/7/26 and I selected on the Trivago website a room with 2 Queen beds. We show up after 4 hours driving with a toddler at 9 pm and they give us a 1 bedroom. I had my mom and my toddler we needed 2 beds. So, I go back and the hotel clean their hands saying that is what you booked. I reached out to customer service say to "stay put", someone from Customer service will reach out. I left and book another hotel. They emailed me at 11 pm... NEVER book with them, now they are fighting me it was somehow my fault and not their fault. They had PICTURES of the room when you book and they kept fighting that it is based on the description it has to say "2 beds" and "beds" need to be plural. DO NOT book with them. It is not worth it, It is a SCAM.

I booked a hotel through Trivago and, because my flight arrives in the destination country around midnight, I reached out to request that they notify the hotel of a late check-in. Unfortunately, I did not receive any response to my messages, and none of my calls were returned. Based on this experience, I would advise caution when using this company. Even if the rates are lower, it may be worth choosing a provider that is more responsive and reliable. I will never book through Trivago moving forward.

Awful. Showed me a hotel in town then booked me for one 5 hours away and wouldn’t refund. Trivago commercials are lies. Said it was $60 bucks. Real hotel costed $150. The website clearly showed me pictures of the hotel in town and address. Then in the email it’s confirmed 5 hours away.

Had a hysterectomy review and realized I booked the wrong day so in pre-op and after surgery got to try and deal with my reservation. I paid for the insurance mind you. Hotel nor trivago were help with either changing the date or refunding me.

I made a reservation for Deerfield Beach at a Comfort Inn. I got the booking number. I got my reservation. Was confirmed. When I got there they had no reservation for me. Trivago never made the reservation. They took my money but they never made the reservation. I sat in the parking lot for 3 hours. They said they would straighten it out but they never did. The hotel even tried. The hotel warned me about them as well saying they were trying to get out of their system because three times people came and they didn't make the reservation for them.... I finally got my money back but was nearly impossible to find a reservation at that late hour in a popular place... I finally found a friend to stay with. Don't use these people. They are scammers.

Do NOT TRUST Trivago with your reservations. Within two hours I still did not receive a confirmation, yet they deducted the payment from my debit card immediately, for a one night reservation THREE WEEKS IN ADVANCE, and the venue we made the reservation for was suddenly canceled. The Motel Manager confirmed the reservation, and because Trivago was next to IMPOSSIBLE to contact, the manager was kind enough to cancel the reservation. It's been 3 days and all I've got so far from Trivago are emails saying they'll (eventually) send me a refund within five to ten days, and that the "ancillary" ("complimentary tip" they ASKED for) was NOT REFUNDABLE.

I'd give 0 stars if I could. I booked for the first time through Trivago and I thought I got a good rate for the hotel. However, when I called the hotel the man told me that Trivago booked in a smoking room and they did not have the power to charge it. My husband and I both have COPD and this was not something we could do. I called the company 8 times to try and speak with someone and each time I spoke with a different person they would ALWAYS say to hold and let them get a supervisor to change the reservation. Each time I was told the exact SCRIPT that no one is available and they will call you back. I NEVER RECEIVED A CALL BACK AND THAT'S WHY I KEPT CALLING AND EACH TIME IT WAS THE EXACT SAME SCRIPT THEY WOULD READ. They last phone call I told them I was canceling my reservation and I was told I could not do that. There’s a NON REFUND POLICY! Well I wonder why? NEVER EVER USE THIS COMPANY!

Never use Trivago. They kick you to a third party trash companies. Booked a stay with Trivago and ended up going to Algotel. Look them up. They garbage. When booking it would let you pick two separate style rooms. Wanted to change one room from 2 doubles to a king for wife and I. They wanted $502 more, even though the room price on Trivago and on Expedia, were the same price. Never again. You've been warned!

Do not use super.com or algotels.com when booking with trivago. They both book rooms for you when the hotel does not have any rooms available. You will have a hell of a time getting your money back and trivago will not help.

Do not book through Trivago! I booked a 1 night stay at The Hyatt Aruba, 1 hour after my booking confirmation I received an email saying my booking was not complete due to technical difficulty. I do not believe that! I believe Trivago booked my room without checking Hyatt availability, I tried to book directly through Hyatt and there was no availability.

Trivago linked me to a scam website. I would avoid at all costs as I found out the hard way. Trivago are no help at all when scammed. The website Trivago linked me to, booked the accommodation but then canceled it 2 days later without explanation.

I purchased a night at a Super 8 in British Columbia, I even bought the extra ‘booking protection’. My dates turned out to be wrong and I couldn’t make it on those days. No refund given, reasons for not giving me refund didn’t even match what I said. Insurance is a scam. Even if you’re sick, you need to provide doctor notes. lol a joke.

I don't understand how Trivago can be allowed to advertise on TV, all the while running such a deceptive business. Not having a customer service phone number should be a huge red flag. Obviously no intention of being available for questions or concerns, or making things right. Recently booked a hotel on Trivago.com, that was processed thru Algotels.com. Received a confirmation and receipt, but the reservation never made it to the property. Sent an email to their supposed customer support, but never got an answer. Cancelled the reservation and flagged the charge with the credit card company. Terrible hassle and waste of time. They should be shut down.

Book you in the wrong hotel, won't change the booking, the insurance that you bought won't cover it and you have to end up paying again, I would never use trivago again, worst service.

I attempted 2 times to book a stay unsuccessfully. #1) To book a Hotel in Norwalk CT and the link kept taking me to Norwalk CA. I almost booked a non-refundable stay. I informed them and they sent me a $20 voucher for my next booking and said they would fix the links. #2) I tried to book a hotel in Edmonds WA. It rejected my Charge card but American Express said Trivago never put it thru. I called and Trivago said the card was rejected because the offer was no longer valid at $161. I tried the $163 and $165 offers but all said my card was rejected. I booked Thru Orbitz and will never use Trivago again. I was never able to use the $20 voucher.

Customer service either doesn't exist. I have opened multiple tickets to simply change the dates of my reservation and they will not respond. Their automated call wont accept my booking number despite it being in the email and working online. I have never been so openly scammed in my life. I'm hoping a chargeback will work, when I prove that the company can't be bothered to contact people back. Do NOT ever use Trivago Deals.

They booked me into Extended stay America but into the wrong TOWN! Instead of staying in the same town as my wife's hospital (Fife) They changed my reservation to another town!!! They also booked me on the 1st floor due to my wife's surgery, great things are set. Well it turns out they booked us on the 2nd floor at the wrong hotel with NO elevators. Other items they said about the hotel Free Breakfast - Muffins or a fruit bar and cup of coffee. FULL SERVICE - No ICE, tissue paper, fliers about places to eat or paper towels. I also had to call down to the front desk to get a missing door handle for the bathroom, couldn't open the bathroom door without the door handle.

I showed up at the accommodations to find it infested with cockroaches and mold. The hotel acknowledged my concerns, refunded my resort fees and let me go. I've been fighting with Trivago for a refund of my stay - but keep getting the runaround. I paid for the cancellation insurance and there is absolutely no reason I should be on the hook for this. I will continue to fight this but will NEVER book through them again.

I am submitting this explanation in support of a dispute regarding a travel charge for a hotel reservation booked through Trivago DEALS. Two days prior to the trip, I experienced an unexpected medical condition that made it unsafe for me to travel, specifically to complete an eight-hour drive to the destination. I notified the booking provider promptly and requested a refund or travel credit due to medical necessity. Although the reservation was labeled non-refundable, I requested a medical exception and cooperated fully with the review process. Because the medical condition arose shortly before travel and did not involve a scheduled visit or emergency care, formal medical documentation was not available.

I am very disappointed in the customer service at this company. We were to travel to the area for a cheer comp that was canceled due to NJ being in a state of emergency with a snow storm. We were physically not allowed to travel. Every other hotel issues refunds despite their no refund policy but not you! I even spoke to the hotel that said they would and had issued refunds to everyone unable to make their reservation but this third party lacks compassion. I would highly recommend staying away!!!

Tried to book an hotel in Riverside California. I picked my dates and tried to pay agreed price. My credit card keep getting rejected. I called customer service. They told me vendor raised the price. What a total waste of time. I called them and got a cheaper price than what was agreed online.

I paid for a reservation and was told they don't confirm the reservation for 10 days. The hotel said they only have a finite number of rooms left and in 10 days it will definitely be sold out. Asked for a refund and they denied. They will continually tell you they are going to talk with the "relevant team" but they make 0 promises and will give you no timelines. I am not a paid review. Just a simple consumer trying to save some money. Will never use them again.

Trivago charged my credit card, but did not complete the reservation with Westin. We had to pay Westin directly. Trivago took money (200 + dollars) and never forwarded to Westin. Cheater, scammer, crooks. Trivago, if your action was a mistake contact me immediately.