trivago Reviews

I booked a hotel and paid for it and they cancelled my booking less than 18 hours later saying the booking cannot be completed. Then offered me 5% off to book again, but would not allow me to book the same location that had vacancies. I ended up booking direct with the hotel. Awful service.

While trivago does show lower prices, what they don’t show is the actual total costs including taxes and fees. Very misleading.

On August 28. 2026, I booked a non-refundable room through Trivago Deals. I received an email confirmation on the same day - August 28 - with an attached Prepaid Hotel voucher. The booking number, the confirmation number, and the receipt number are all the same. My credit card account reflected the charge on August 28. On August 29, I received an email receipt of my booking in the amount of purchase. Of reasonable concern was the notice on the receipt that noted:

NEVER USE TRIVAGO WHICH WORKS WITH… NEVER USE TRIVAGO WHICH WORKS WITH ALGOTELS! I booked a hotel room for my family back in June for August 27th to 30th. They took my money that day per Capital One. I called the 26th to the hotel and confirmed the reservation and received a reservation #. My family arrive at the hotel on the 27th and were told “the reservation was cancelled at 9am that morning.” WHAT?? We didn’t cancel it and they don’t know who did. I had to pay AGAIN to get my family a room. Trying to get my money back from ALGOTELS actually went better than expected.

I used trivago in July 2026 and was directed to Algotels for a hotel in Medford, Oregon. The confirmation had the wrong dates and a blank check-in field, and when I called the hotel directly they told me no reservation existed in my name at all. I was charged $111 two days after cancelling, for a booking the property never received. The emails identify the seller as trivago DEALS Ltd., so this is not a distant third party. I'd ask trivago to look hard at who its traffic is being sent to — the Trustpilot rating for this partner is 1.7 with 80% one-star reviews, largely describing the same thing.

We are so disappointed in Trivago! In May we booked a hotel for our trip in August and were charged right away by the third party. The night before our trip we called the hotel and found out that there was no reservation for us. We had to fly out that night and spent hours on the phone with the booking company Algotels to resolve the issue. They told us they are working on it. Got to the hotel the next morning and found out that we still had no room. After calling again, we had been told that there was a problem and we should book at the hotel directly which was more expensive. They said to send them the invoice from the hotel and they would pay us the difference. Everything was supposed to be resolved within 3-10 business days. Well, it is 13 days since the trip and we still didn’t get our initial payment from May back. I would not recommend anyone to book with trivago!

I will avoid Trivago at all costs due to issues with third-party companies and hidden fees. Trivago advertises that they won’t charge you until the date of the booking, but this was false. Their third-party affiliate, Algotels, charged me upfront for my trip. Subsequently, Algotels failed to pay the hotel, resulting in me being charged twice: once by the third-party booking platform, Algotels, and again by the hotel for their non-receipt of payment from Algotels. You're better off booking directly with the hotel.

If a ZERO Star rating was an option, that's what I'd rate Trivago. The first and last time we will be using Trivago. While traveling across the country for a wedding and a 2 week vacation. The 2 of us with 2 well trained dogs booked a non- smoking hotel room in Peru, Illinois for the trip out and again for the return trip 2 weeks later. On the way out we got the last available room when we arrived at 8pm, it was a SMOKING Room. We refused it, and drove down the road for another hour to get a room. We expected a refund from Trivago. After multiple attempts via email and phone messages, we never received a response. After 10 days and before the cancelation date for our return stay, we canceled our return reservations. Never again and all our friends and relatives know about our bad experience. We'll stay with using Booking.com and/or Expedia.

He canceled our room reservation at Wyndham Bloomington Mn with the hotel directly a few days before the date of the stay. My fiancé had a life-threatening ER emergency visit. I canceled all our plans and reservations with hotels, cars. dinners, etc. My fiancé was at the hospital. Could you help me move it after you get? 9 days total. Since before she left the hospital and still today, she has been trying to get this one-night stay refund back from Trivago. Two managers at Wyndham told her the reservation was cancelled through them, but not Trivago, and that's where the refund is to be given back by (refunded). Trivago will not refund the money for the one-night stay.

Thought I would be using trivago but was directed to trivago DEALS. Transaction would not go through on-line and was asked to call. While on hold - looked at some customer experience reviews of trivago deals and they were uniformly negative. Will not be using trivago or trivago deals.

I showed up to my hotel booked through Trivago, and the hotel canceled my reservation. I called to say I would be arriving late, the manager wrote down the wrong time, and the night clerk canceled my reservation because I showed up two minutes late. I was at the hotel ready to check in; I had to book a different hotel at three in the morning and Trivago will not refund my money. Don’t use their hidden fees and charges that are not listed easily.

SCAM ALERT, SCAM ALERT, SCAM ALERT. Never and I repeat never, use Trivago or their subsidiaries. I booked a hotel on March 13, 2026, to stay at a Hilton in Anchorage, Alaska on July 28, 2026. When I got to the hotel, they told me that my reservation was canceled. Not by me, but by Trivago. They canceled it four times. I have the confirmation numbers, and I have the cancellation numbers. I had to pay out of my pocket for a room that night after being exhausted from traveling all day. They said that I was a no-show.

Worst experience ever. Nothing adds up. I put all the information in and then the system glitches and tells me bills aren’t available. Payments aren’t going through. What a piece of crap website.

Worst website reservation ever. Didn't get back a refund/credit for a reservation that was booked by a technical error. Went back and forth for a while and never got back a big $ for waste of hotel reservation. WORST EXPERIENCE EVER!!!

The worst company in history. They had a glitch on their website and our booking ended up getting booked for two days later than we needed to stay. No one answers their phones. All they do is send you a generic support request Email. We got the hotel to approve the change however all they need to do is update the date. They have been unresponsive all day. This is put our family stuck in a hotel lobby for hours and we have an early morning flight to catch.

I tried them for the first time and "saved" $10 per room, but decided to try anyway. I noticed the date was off shortly after I booked so asked to change it to a day earlier through the website. It was immediately denied. I tried calling but got stuck in their automated system. Fastest I've ever lost hundreds of dollars.

**TRIVAGO IS THE WORST BOOKING EXPERIENCE I HAVE EVER HAD. DO NOT USE THEM.** I booked my hotel **four weeks in advance** and thought everything was set. Then, without warning, my reservation was canceled, leaving me scrambling to find another hotel. The real disaster started when I tried to get help. There was no one willing or able to fix the problem. No ownership. No accountability. No manager to escalate to. Just an endless cycle of excuses while I was left holding the bill for their failure. Taking my money was easy. Standing behind the booking when it mattered? Apparently not.

Do NOT use Trivago. 5/1/26 I booked a 1 night stay at a hotel the day before my cruise. Booking for June 13th. On June 12th I called hotel, today confirm my arrival time, and was informed trivago called hotel on May 13th and canceled my reservation, and asked hotel to waive fees. I rebooked directly with hotel right then and arrived the next day. When I arrived, Trivago had rebooked, so now I had 2 reservation, and I kept the hotel direct one. Now they are refusing refund because of a cancellation I never made. Run FAR from this company.

We tried to book a hotel through Trivago and go via Prestigia. Our credit card company declined the booking while it waited for us to verify the (large and unusual) charge. We accepted the charge, and called Prestigia, who told us to wait 2 minutes and re-enter the booking. We did that, and again, it was declined while we were asked again to accept the transaction by our credit card company. This time we checked our credit card transactions, and there were 6 attempted and declined booking charges, and not the 2 that we had done. Thankfully, we were able to call our credit card company and get them to delete all 6 charges, including the one we had accepted. We will never book with Trivago and Prestigia again.

I will NEVER use Trivago again. You cannot get any customer service. I had an issue with my email and it took 2 calls, and 9 emails before they finally fixed it. I needed to cancel the reservation and it took them 4 days to rectify email situation. Now they are saying I owe a 50% cancellation fee if I cancel on the 24th or later. But it is the 23rd of June and I am being charged the 50% fee. Had I know I was only using Trivago to search and they do not process payment I would not have used them. Prestigia is the third party and they suck.

NOTICE THE FAKE POSITIVE REVIEWS LEFT BY BOTS AND FAKE CUSTOMERS. Short fake reviews like “Great” and “Easy” are pushed to manipulate the genuine real poor reviews. Notice how these reviews provide zero specifics. Just fake fluff. 0/5 if I could. Trivago is a scam site that owns Algotels (REBRANDED FROM HOLISTO, SPLITTY, TRAVELURO, etc). They keep Defrauding their customers and when the reviews get bad enough they change the company name. They will lie to you and claim they don’t handle booking or payments but they have a feature called “Trivago BOOK AND GO” which literally does what they claim they don’t do and sets you up with a scam hotel like Algotels that they own. Now that they have your money, they use the crappy fake hotel site to screw your reservation and then when you ask for a refund Algotels disappears. Even though you didn’t ask to book through them they force you to.

I booked a hotel through Trivago; they did not honor my reservation even though I have a confirmation number from them and I have paid the money. When I called, they said they were sending it to their escalation team and that I couldn’t speak to a supervisor. No one called me back. I called again and again and again, with the same response. “We will forward this to the escalation part department.” Still no resolution and the hotel still does not have my reservation. I am unable to get any type of resolution, and I have already booked my travel and have people staying at my home and taking the time off of work, and I still have no resolution. Everyone I talk to sounds like they’re from the Philippines, and they all have the same canned responses. So no resolution- never, never never use Trivago!

I booked a room at Wyndham through trivago and discovered the booking date was incorrect. I tried to remedy it though them and Wyndham even told me they would approve a refund. I even paid extra for the protection plan but it has been to no avail.

They deserve NEGATIVE stars. Most only speak broken English. Everyone that I encountered lied. Told me (in writing) that my reservation was extended. Only to find out (surprise, surprise) it wasn’t extended. RUN - do NOT walk away!

I booked a hotel through trivago and when I got to the “hotel" it didn’t exist. It was in between owners. I talked to someone who was there cleaning and they told me the rooms weren’t ready, had no tvs etc.. We couldn’t stay there in other words. So I called trivago to get my refund and they are refusing. It’s literally false advertising on their website. I have two little kids and traveled 5 hours to get there. It was very upsetting. Also every penny counts these days and I had to get another hotel and spend more money. They are still refusing my refund. Very disappointed.

Very very bad experience. So many mayflies, bugs & insects inside and outside in the room. Outside everywhere. Bathroom very bad. Hotel should be mention these kind of problems on website or before booking. Receptionist didn’t resolve this issue. I didn’t get any refund. Check-in and checkout same day. For date - 06/26/2026. Hotel booked thru - Trivago.com

I am extremely disappointed with my experience using Trivago Deals. I booked and paid for a Standard Room at the Royal Olympic Hotel in Athens, but the reservation I received was for an Internal Room—a completely different and significantly cheaper room category with no window. I was charged the same price I would have paid for the room I originally selected, which is simply unacceptable.

Wish I could give Prestigia (used as booking agent for Trivago) ZERO stars. Unfortunately that IS NOT an option. I booked a room and there was a problem with the system the day I was booking. It kicked me out of the system and it said I was not charged. So okay - I thought no problem. Tried again - same thing. Used another phone (my husbands) and tried again. It finished the process that time. Thought maybe the glitch was in my end. Well, I was charged for two rooms. I contacted Prestigia the SAME day with this information. They were to investigate.

I wanted to put zero star, unfortunately that option is not available. Hence putting one. I booked the hotel a month back. Never got confirmation number. I called them several times and automated message given was "someone will get back shortly". I opened 4 support tickets and got a response each time saying "don't worry, it's normal, you will receive the confirmation number close to your stay date". One day before travel date, I called them.. Again same answer. Finally got an email saying - the booking didn't go through. Just one day to go, I am forced to look for other options. I will never use Trivago in future. Be careful..Looks like it's a complete scam.

I prepaid $274 in full for a non-refundable Hilton booking through trivago DEALS (booking #**, June 19–21, 2026). On the evening of arrival, trivago's support team emailed me to confirm in writing that they had personally called the Hilton front desk, spoken with an associate by name, verified my reservation by name and dates, and cleared my approximately 3:00 AM late arrival. I was assured directly that there would be no issue checking in. Relying entirely on that written confirmation, I arrived at the hotel at 3 AM with my family, including my young child. There was no room — the reservation had been canceled. The Hilton supervisor on duty had nothing for us, just hours after trivago assured me in writing that everything was confirmed. To get my family into a bed in the middle of the night, I had to rebook directly with the hotel and pay $434.70 out of pocket.

Trivago referred me to algotels.com for the booking, and I am now facing this issue through that platform. My reservation was cancelled, I was told to book again, and then I was left dealing with the consequences. I followed the instructions given by support and ended up facing the possibility of being charged twice for the same hotel stay. Extremely frustrating experience. I have records of all communications with customer support and will be pursuing legal action regarding this matter.

An unethical company through and through. Not only are their advertised prices not at all what you'll actually pay (they change the second you click to book on them). But I recently participated in a market research study for them and after spending considerable time on answering all the questions and passing all of the various screening questions to make it the full way through the study they claimed I didn't meet the criteria and refused to pay me. This company is absolute dog water. Don't trust them with anything but especially not your money or vacation plans.

I used Trivago to book a room for my grandson's graduation at the U of Chicago one year in advance. They processed it through Algotels and gave me a confirmation. Unfortunately, those thieves didn't bother to let the hotel know and there was no reservation when I arrived on 6/4/2026. many calls and hours later no one could help and I had to fend for myself at three times the original price at another hotel. STAY AWAY FROM TRIVAGO and the people they deal with!!!

BOOKING #**. Scandalous and Fraudulent and Illegal Behaviors. They documented the complaint for the refund to point the blame to the hotel and I. They take your original transaction reservation and cancel and reschedule multiple times without your knowledge nor credit card transactions. They SHOP with your original payment, as evidenced with the hotel's paper trail of the multiple reservations. Trivago claims the request for the refund was for the reason of the customer complaints of the hotel? This is absolutely NOT true. Yes, I did not receive the room that I originally paid for, however, that is NOT the hotel's fault, as the last reservation prior to check in was for a room that was not requested with the original reservation purchase

I need 3 nights at Galveston, so I went online and used trivago. It went through my bank but then I received an email that it wasn’t confirmed. I had to cancel it, then I received calls from 3 different, off-the-wall, booking agencies. I was told that due to pricing differences per day, I had to book each day separate. That meant the price jumped up plus I had to check in and out every day that I was there, while paying $100 each time for a deposit. The last day I said I was not paying another deposit. Ridiculous!!

My scam happened in Hilton Head. I had never used Trivago and assumed it was like other sites, but it was a complete fraud. We had paid via bank cc and were able to get the money back within three weeks, but had to scramble to find a hotel that night. Do NOT use Trivago. TripAdvisor, Booking.com, Hotwire and similar work fine for me.

I booked through Trivago because it was supposedly the only way to get the selected room rate. At time of booking, I noticed the receipt was higher than stated but discounted it as a hold or deposit. When I checked out, my actual invoice showed the online price as I had seen when booking- I gave it a few days thinking I would receive a refund of the difference. NOPE!! What ensued was a 2 week email battle (because TRIVAGO is actually in Germany) where customer service didn't actually read the email chain.

Would strongly advise against booking through Trivago Deals based on my experience. I booked a hotel reservation on 4/28/26 for a trip scheduled on 6/3/26. Soon after booking, I contacted the hotel directly to confirm they had my reservation. The hotel informed me they had absolutely no record of it. Over the next several weeks, I contacted Trivago Deals multiple times requesting the actual hotel confirmation number. Each time, customer service stated that the “hotel confirmation number had not yet been assigned.” Meanwhile, the confirmation number Trivago provided did not even match the hotel’s reservation numbering system according to hotel staff.

With all the ads I see for Trivago, I thought I'd give them a shot for my next hotel stay, which is going to be rather lengthy (8 days). They are over a THOUSAND dollars MORE than other travel sites. Um. No thanks, Trivago.

Trivago makes bookings with very unreputable companies. Sometimes it works, but when it doesn't be warned that Trivago has zero support and zero respect for their customers. My reservation was not received by the hotel, despite my credit card being charged. Their response... "trivago is an accommodation metasearch, which means we do not handle the booking or payment processes." Complete and total scam.