trivago Reviews

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About trivago

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

trivago operates a hotel price comparison website founded in 2005. The platform aggregates hotel rates from various booking sites, allowing users to compare prices and find deals.

Pros
  • User-friendly booking interface
  • Affordable pricing options
  • Wide range of hotel choices
Cons
  • Hidden fees not clearly disclosed
  • Poor customer service experiences
  • Booking errors and miscommunication

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trivago Reviews

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    How do I know I can trust these reviews about Trivago?
    • 4,695,375 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceContract & TermsSales & MarketingPrice

    Reviewed July 12, 2025

    Customer service is no help and are dishonest. I was told I would receive a refund due to their glitch in their system, when I booked a hotel the total price and fees. Didn’t state anything about any other frees could be charged by the hotel. On the booking or in their terms and conditions. Which I have proof. So when I got to the hotel they wouldn’t let check in unless I paid a destination charge of 86.00. When I called customer service at Trivago I sent him the receipt and the proof of charges and proof of terms and conditions I received. If I knew I would be charged more money I would’ve booked with somebody else.. I thought this would be a simple process. After speaking to them, they promised me a refund and they still yet to give me one.. I will never use this site again. They are scamming.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffProcess

    Reviewed July 11, 2025

    I wish I could give Trivago zero stars. My experience with them has been awful. As I was checking in to my hotel, I found out from the hotel front desk worker that my reservation was cancelled. I received no warning from Trivago, and I did not authorize this cancellation. On the spot, I had to quickly book a new reservation with a different company so my pregnant wife, 17 month daughter, and I had a place to stay.

    I called Trivago to get a refund for my cancelled trip. This process has been a nightmare. First of all, they wanted me to send the hotel folio proving I checked in under a different reservation number even though the agent I talked to confirmed the number was different. After sending Trivago the hotel folio, the communication with the escalation team immediately stopped. For 6 days, I would call customer service, they would escalate my concern and assure me I would receive a call within 24 to 48 hours. This never happened.

    When I demanded to talk to a supervisor, the customer service representative said they were in a meeting or did not have access to a manager. Therefore, I have been am stuck in a maddening loop with no resolution in sight. Because Trivago refuses to work with me, I am now disputing the charge with my bank. Do not use Trivago. They are a scam company with poor customer service and shady business practices.

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      Sales & Marketing

      Reviewed July 11, 2025

      This site is a true scam, refund refused, no accountability. They refuse to give me a refund when they promised me so. This place is the worst place I have ever dealt with. Do not use this place ever in your life.

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      Customer Service

      Reviewed July 3, 2025

      I booked on Trivago June 22nd 2025. I mistakenly did not change the date that came up instantly with Trivago which was July 4th and checking out on June 5th. After I hit submit I immediately tried to change the date which was June 27th. I started calling Trivago booking the same day which was June 22nd. I called every day but was told that someone would be contacting me with in 24 to 49 hours. I was told that when I called and when Trivago emailed me. I just needed to modify the dates but that didn't happen. I also paid an extra $10 for that reason. I called today to confirm my cancelation BUT received an email saying my request was denied. Trivago took $115.00 out of my account. Money that I really can't afford to lose. Please do not trust Trivago!!! I never will again!!!

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      Customer ServicePrice

      Reviewed June 28, 2025

      I made a booking through Trivago and it seemed straightforward until I tried to find out my hotel booking number, as opposed to the Trivago booking number. It was nowhere to be found on the email or booking record online so I called customer service. I am leaving in a couple of days, so I wanted to make sure the reservation was booked. When I spoke to “Charm,” she seemed rushed to get through the call. I told her I just needed the hotel’s booking number but she asked me for all the information that should have been in my reservation, even after I gave her my Trivago booking number. I am not exaggerating when I said all she wanted me to spell out my name, email, phone, etc.

      I started to question whether a hotel reservation even existed. She said they would need to “escalate it” and will get back to me in 24-48 hours. I explained that I’m leaving in a couple of days and was only looking for the hotel booking number, but now I was concerned there was no reservation at all. When I asked her to guarantee that I have a reservation, she hung up on me. Needless to say, I called the hotel and they confirmed, but they said since it’s booked through Trivago, I won’t earn credits/points and the hotel company app won’t work. I should have used Priceline, Expedia or directly with the hotel. Priceline has amazing customer service. Very disappointed and can’t believe they hung up on me. Never again.

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      Price

      Reviewed June 27, 2025

      I booked a hotel stay through Trivago and was shown a clear breakdown of charges, including what was listed as a single resort fee to be paid at the property. There was no indication that the fee applied per room or per night. Upon arrival, I was charged much more than expected — the resort fee was applied twice, one per room, and included additional taxes.

      When I contacted Trivago customer support, they repeatedly deflected responsibility to the hotel, despite the fact that the booking confirmation on Trivago's platform was clearly misleading. I tried to resolve the issue directly, but support was unhelpful and unwilling to acknowledge the problem. I won’t be using Trivago again — travelers deserve transparent pricing and accountable customer service.

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      Customer ServicePunctuality & SpeedStaffProcess

      Reviewed June 27, 2025

      Worst customer service ever. Called 3 times to cancel the last day of reservation. They kept asking for unnecessary information as if I was making another booking. I kept being told they will get back with me in 24 to 48. Nine days later, still no refund, even though it took less than 24 hours to take my money. I asked them why they couldn't just take care of it now, they said it's not a part of the process. I requested to speak with a supervisor, and of course, they kept saying they were busy on another call. I said I will wait. All of a sudden, he couldn't understand me because of a language issue. He hung up on me. I went, canceled my entire booking. Hopefully, I will get my full refund as I was told when booking, I had to the 8th of August to cancel, which is over 60 days away. I would suggest that you choose another 3rd party company to book through, as this company is not very good at all.

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      Customer ServiceStaff

      Reviewed June 24, 2025

      I made a reservation 10 days in advance of a trip for my anniversary. Money charged and receipt received. Showed up at the hotel and they had no record of a reservation. Called Trivago, was told to wait 30 minutes for their support escalation team. Got a call 30 minutes later and support told me the hotel had no reservation. No **! They claimed they would call back in another 30 minutes after trying to resolve with support groups. They never called. Useless company.

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      Customer ServiceSales & MarketingStaff

      Reviewed June 22, 2025

      Trivago Deals, is a scam. When I looked it up, it said they were affiliated with Trivago. I would really like confirmation on that. Because I also found out that Trivago Deals is a Philippine company that’s called Holisto. We have been on the phone trying to get help for three days now. It’s been a nightmare! We have been hung up on and everything else. We booked a room in Chicago because my husband is receiving treatment at the University of Chicago Hospital as a stage four cancer patient. We paid for a week and received our receipt, but they included a different email address and phone number. As a result, we're unable to modify our reservation, use the hotel, or receive a voucher for different dates. The email and phone number on file do not belong to us. We were accidentally informed of the email address they had on file, which is strange and unrelated to us.

      The hotel is unable to provide us with the correct contact information. Additionally, Trivago is unwilling to assist us. They claimed to have contacted the hotel, which told them everything was fine. However, when we reached out to the hotel after receiving Trivago’s message, they said they couldn't help because Trivago used the wrong email address and phone number. We are incredibly frustrated by this situation. We have lost a significant amount of money, which we cannot afford while dealing with cancer and its associated costs. These people have been utterly unhelpful, and I will never use their services again.

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      Reviewed June 21, 2025

      The problem I have is that handicap rooms are not part of available rooms. So once find a hotel you have to phone the hotel and see if they any handicapped rooms available. So I never get any deals and makes it difficult to book and find hotels. Your search programs don't include handicapped requirements in your search program and if do they don't get transferred to the hotels. So you're booking a handicap room is not there. Only regular room booked.

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      Trivago author review by ConsumerAffairs Research Team

      trivago is a metasearch engine that helps people browse deals from over 900,000 hotels around the world.

      • Discount opportunities: Travelers can earn discounts by writing hotel descriptions, editing content and performing other tasks.

      • Metasearch: Since trivago searches databases from over 250 companies, travelers can access more discounts.

      • Travel guides: trivago offers travel guides and expert hotel reviews for cities all over the globe.

      • Mobile app: The mobile app from trivago can automatically search for accommodations near the user's current location.

      • Search filters: Travelers can search for hotels by price range, reviews, amenities and other features.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      trivago Company Information

      Company Name:
      Trivago
      Website:
      www.trivago.com