trivago Reviews

Trivago canceled my hotel reservation without telling me. I went to check in to my hotel at 4 PM on a Friday afternoon, and I no longer had a reservation. I called a Trivago rep who told me that they had a better hotel for me; I just needed to wait 30 minutes while they finalized the new booking. After countless emails and a call to Trivago, at 8:30 PM (4 ½ hours), I received an email telling me that they cannot get the room for me and that they would give me a refund. They did NOTHING, and I had to find my own hotel room at 8:30 on a busy Friday night. And all they did was to issue a refund for the original amount, while I incurred added expenses, not to mention the aggravation and inconvenience.

I have book a reservation through this company & have been trying to cancel it since last Thurs. I finally tried to call the number on website & kept getting transferred & now they tell me by an email that it's past the time I can cancel without losing my money.

I booked a hotel and got a great price. Then the area by the hotel had a wildfire and bad smoke issues. When we tried to cancel the hotel due to respiratory issues and rebook elsewhere within Trivago, the first customer service rep emailed that they would do it if I personally called the hotel and cleared it. I did, and the hotel had no problem cancelling the reservation. The subsequent one said they changed their minds and there was no cancellation and refund option - even for a respiratory issue caused by a wildfire, not us! I spent all day trying to resolve this via email - there is no way to speak to anyone in person. It was frustrating, unfair to change their minds, and accomplished nothing. Never again will we book Trivago.

Trivago may have a friendly easy to use site for booking things, but that is as far as it goes. Once you need help it is impossible to speak to any human to ask questions to receive any type of customer service. They pass the buck and point fingers elsewhere and tell you they cannot help you. It is not them. We had a hotel booked and simply wanted to move the dates back 1 day. The phone number does not let you past the AI Bot guardian they put in place. Leave a message and get a message saying "Can't do that." No real explanation. Finally find a place to email them and they say it is not them. It is the booking site. Find that in the confirmation email. There is nothing in the email about the booking site. Three days later we have now run out of time. I will never use trivago again and will talk anyone out of it that I can. If you have no customer service needs they are fine. But as soon as you need to ask a question they are all but MIA.

TRIVAGO.DEALS IS A RIP OFF! My wife made a reservation through them and upon arrival we discovered that our room was disgusting! There was black mold all over the bathroom walls and dirt and grime throughout the room. The safety lock to the room was completely broken off as if someone had kicked the door in. We immediately contacted TRIVAGO.DEALS and begged them to cancel our reservation and refund our money so we could find a safer hotel to stay in. We're given the runaround for two hours with promises of a supervisor getting back to us. It never happened! Finally after multiple calls to customer service TRIVAGO.DEALS said they would contact the hotel to verify our complaint and that it could take up to 30 days to review.

Booked a hotel on the beach and paid extra to cancel the reservation. A hurricane hit and the hotel closed because they were without power and had extensive storm damage. Also the roads were closed. We called before the deadline to cancel the reservation and they waited until after the deadline to reply and tell us we could not have our money back. This organization and their Trivago DEALS are not reputable and they are not responsive to their customers.

I booked a hotel yesterday near Pensacola Florida. I didn't buy the non refundable because we knew without a doubt we were going. However, we found out today that there is a hurricane coming that way and the Governor has called a State of Emergency for the area we were headed. I immediately contacted Trivago, however you never get to talk to a person and they just send you a email. I've tried SEVERAL times.... nothing. I did receive a receipt for the hotel from them. If the governor is warning people to stay out of the area but Trivago seems to want us to head into the hurricane. This is not good business practices.

I booked 2 nights through these scammers at a Best Western Hotel. After staying 1 night and getting bitten by bed bugs, my wife and I wanted to leave and book elsewhere. The hotel said that they would cancel the remaining 1 night and make a full refund, but because we booked through TD, I would have to cancel with TD.

I wanted to change my departure on my reservation. There’s no way to talk to a real person - just leave a message and they’ll get back to you. Well that never happened. I will never use them again.

Avoid Trivago! I made a reservation at a nice hotel in San Diego, and was a little surprised that I had to pay the $337 upfront, but the Trivago website said that it would be refunded if I canceled 48 hours before arriving. Due to health reasons I did have to cancel, but never received a refund. After emailing Trivago, I received a ridiculous reply saying that "we do not handle financial matters - we are merely an 'accommodation metasearch." Sure enough, when I called the hotel, they found the reservation, but had no record of me paying them directly. They simply said to contact Trivago again. Maybe someone was posing as Trivago, but either way I have been scammed!

Made a reservation through Trivago for Hyatt House in White Plains, NY. When I arrived at the hotel at 11:15pm I was told the reservation was canceled by a third party. The hotel had no room to give me. They tried to get me a room somewhere else, with no luck. I will never used Trivago again. I had to call a friend late at night for a place to stay. Very disappointed in Trivago.

No customer service. Horrible company stay away. Had an issue with a booking. The hotel fixed the issue but this horrible company wouldn’t release the money to the hotel so I had to pay again. Don’t waste your time with this company, horrible to deal with. You call and they use Ai and no humans to help. They stole from me!!!

I used trivago to book a hotel in Chicago. I booked a room with 2 beds and a sofa. When I checked in hotel, they told me that they never have a room with 2 beds and a sofa. I paid extra high for this room. When I complained, Trivago never respond.

Do not use this site. I was quoted $360 for my hotel stay, yet charged $497 on my credit card. I contacted the company and provided them with receipts, and they still claim ot be working on my complaint. I have contacted my credit card company to address this scam.

Tried Trivago for the first time this past weekend. They booked me for the hotel but then canceled the booking less than an hour later sighting tech issues. We were about to start driving to the hotel when the email notification popped up, so I called Trivago. After sitting on hold for 15 minutes I was told she could do nothing to help book the hotel again and that someone would call me back within the hour to do so. The call never came. We ended up arriving at the hotel and got a better rate after explaining to the concierge how Trivago failed us. She was not surprised and had heard several complaints about them previously. Trivago was nothing but a frustrating waste of time and energy. I regret even trying them.

Trivago just screwed up our Labor Day weekend royally!!! We made a reservation through Trivago at the Tremont House hotel in Galveston TX and when we got there the hotel couldn’t find our reservation. They said that they were fully booked and had close reservations to 3rd party companies 3 days before and couldn’t understand how Trivago was able to do it.

I booked a hotel and paid for it and they cancelled my booking less than 18 hours later saying the booking cannot be completed. Then offered me 5% off to book again, but would not allow me to book the same location that had vacancies. I ended up booking direct with the hotel. Awful service.

While trivago does show lower prices, what they don’t show is the actual total costs including taxes and fees. Very misleading.

On August 28. 2026, I booked a non-refundable room through Trivago Deals. I received an email confirmation on the same day - August 28 - with an attached Prepaid Hotel voucher. The booking number, the confirmation number, and the receipt number are all the same. My credit card account reflected the charge on August 28. On August 29, I received an email receipt of my booking in the amount of purchase. Of reasonable concern was the notice on the receipt that noted:

Updated on 09/07/2026: We received a full refund from Algotels on September 1st. If you have a problem with Trivago and they used Algotels, don’t hesitate to contact Algotels. The phone number is listed in my original review.

I used trivago in July 2026 and was directed to Algotels for a hotel in Medford, Oregon. The confirmation had the wrong dates and a blank check-in field, and when I called the hotel directly they told me no reservation existed in my name at all. I was charged $111 two days after cancelling, for a booking the property never received. The emails identify the seller as trivago DEALS Ltd., so this is not a distant third party. I'd ask trivago to look hard at who its traffic is being sent to — the Trustpilot rating for this partner is 1.7 with 80% one-star reviews, largely describing the same thing.

We are so disappointed in Trivago! In May we booked a hotel for our trip in August and were charged right away by the third party. The night before our trip we called the hotel and found out that there was no reservation for us. We had to fly out that night and spent hours on the phone with the booking company Algotels to resolve the issue. They told us they are working on it. Got to the hotel the next morning and found out that we still had no room. After calling again, we had been told that there was a problem and we should book at the hotel directly which was more expensive. They said to send them the invoice from the hotel and they would pay us the difference. Everything was supposed to be resolved within 3-10 business days. Well, it is 13 days since the trip and we still didn’t get our initial payment from May back. I would not recommend anyone to book with trivago!

I will avoid Trivago at all costs due to issues with third-party companies and hidden fees. Trivago advertises that they won’t charge you until the date of the booking, but this was false. Their third-party affiliate, Algotels, charged me upfront for my trip. Subsequently, Algotels failed to pay the hotel, resulting in me being charged twice: once by the third-party booking platform, Algotels, and again by the hotel for their non-receipt of payment from Algotels. You're better off booking directly with the hotel.

If a ZERO Star rating was an option, that's what I'd rate Trivago. The first and last time we will be using Trivago. While traveling across the country for a wedding and a 2 week vacation. The 2 of us with 2 well trained dogs booked a non- smoking hotel room in Peru, Illinois for the trip out and again for the return trip 2 weeks later. On the way out we got the last available room when we arrived at 8pm, it was a SMOKING Room. We refused it, and drove down the road for another hour to get a room. We expected a refund from Trivago. After multiple attempts via email and phone messages, we never received a response. After 10 days and before the cancelation date for our return stay, we canceled our return reservations. Never again and all our friends and relatives know about our bad experience. We'll stay with using Booking.com and/or Expedia.

He canceled our room reservation at Wyndham Bloomington Mn with the hotel directly a few days before the date of the stay. My fiancé had a life-threatening ER emergency visit. I canceled all our plans and reservations with hotels, cars. dinners, etc. My fiancé was at the hospital. Could you help me move it after you get? 9 days total. Since before she left the hospital and still today, she has been trying to get this one-night stay refund back from Trivago. Two managers at Wyndham told her the reservation was cancelled through them, but not Trivago, and that's where the refund is to be given back by (refunded). Trivago will not refund the money for the one-night stay.

Thought I would be using trivago but was directed to trivago DEALS. Transaction would not go through on-line and was asked to call. While on hold - looked at some customer experience reviews of trivago deals and they were uniformly negative. Will not be using trivago or trivago deals.

I showed up to my hotel booked through Trivago, and the hotel canceled my reservation. I called to say I would be arriving late, the manager wrote down the wrong time, and the night clerk canceled my reservation because I showed up two minutes late. I was at the hotel ready to check in; I had to book a different hotel at three in the morning and Trivago will not refund my money. Don’t use their hidden fees and charges that are not listed easily.

SCAM ALERT, SCAM ALERT, SCAM ALERT. Never and I repeat never, use Trivago or their subsidiaries. I booked a hotel on March 13, 2026, to stay at a Hilton in Anchorage, Alaska on July 28, 2026. When I got to the hotel, they told me that my reservation was canceled. Not by me, but by Trivago. They canceled it four times. I have the confirmation numbers, and I have the cancellation numbers. I had to pay out of my pocket for a room that night after being exhausted from traveling all day. They said that I was a no-show.

Worst experience ever. Nothing adds up. I put all the information in and then the system glitches and tells me bills aren’t available. Payments aren’t going through. What a piece of crap website.

Worst website reservation ever. Didn't get back a refund/credit for a reservation that was booked by a technical error. Went back and forth for a while and never got back a big $ for waste of hotel reservation. WORST EXPERIENCE EVER!!!

The worst company in history. They had a glitch on their website and our booking ended up getting booked for two days later than we needed to stay. No one answers their phones. All they do is send you a generic support request Email. We got the hotel to approve the change however all they need to do is update the date. They have been unresponsive all day. This is put our family stuck in a hotel lobby for hours and we have an early morning flight to catch.

I tried them for the first time and "saved" $10 per room, but decided to try anyway. I noticed the date was off shortly after I booked so asked to change it to a day earlier through the website. It was immediately denied. I tried calling but got stuck in their automated system. Fastest I've ever lost hundreds of dollars.

**TRIVAGO IS THE WORST BOOKING EXPERIENCE I HAVE EVER HAD. DO NOT USE THEM.** I booked my hotel **four weeks in advance** and thought everything was set. Then, without warning, my reservation was canceled, leaving me scrambling to find another hotel. The real disaster started when I tried to get help. There was no one willing or able to fix the problem. No ownership. No accountability. No manager to escalate to. Just an endless cycle of excuses while I was left holding the bill for their failure. Taking my money was easy. Standing behind the booking when it mattered? Apparently not.

Do NOT use Trivago. 5/1/26 I booked a 1 night stay at a hotel the day before my cruise. Booking for June 13th. On June 12th I called hotel, today confirm my arrival time, and was informed trivago called hotel on May 13th and canceled my reservation, and asked hotel to waive fees. I rebooked directly with hotel right then and arrived the next day. When I arrived, Trivago had rebooked, so now I had 2 reservation, and I kept the hotel direct one. Now they are refusing refund because of a cancellation I never made. Run FAR from this company.

We tried to book a hotel through Trivago and go via Prestigia. Our credit card company declined the booking while it waited for us to verify the (large and unusual) charge. We accepted the charge, and called Prestigia, who told us to wait 2 minutes and re-enter the booking. We did that, and again, it was declined while we were asked again to accept the transaction by our credit card company. This time we checked our credit card transactions, and there were 6 attempted and declined booking charges, and not the 2 that we had done. Thankfully, we were able to call our credit card company and get them to delete all 6 charges, including the one we had accepted. We will never book with Trivago and Prestigia again.

I will NEVER use Trivago again. You cannot get any customer service. I had an issue with my email and it took 2 calls, and 9 emails before they finally fixed it. I needed to cancel the reservation and it took them 4 days to rectify email situation. Now they are saying I owe a 50% cancellation fee if I cancel on the 24th or later. But it is the 23rd of June and I am being charged the 50% fee. Had I know I was only using Trivago to search and they do not process payment I would not have used them. Prestigia is the third party and they suck.

NOTICE THE FAKE POSITIVE REVIEWS LEFT BY BOTS AND FAKE CUSTOMERS. Short fake reviews like “Great” and “Easy” are pushed to manipulate the genuine real poor reviews. Notice how these reviews provide zero specifics. Just fake fluff. 0/5 if I could. Trivago is a scam site that owns Algotels (REBRANDED FROM HOLISTO, SPLITTY, TRAVELURO, etc). They keep Defrauding their customers and when the reviews get bad enough they change the company name. They will lie to you and claim they don’t handle booking or payments but they have a feature called “Trivago BOOK AND GO” which literally does what they claim they don’t do and sets you up with a scam hotel like Algotels that they own. Now that they have your money, they use the crappy fake hotel site to screw your reservation and then when you ask for a refund Algotels disappears. Even though you didn’t ask to book through them they force you to.

I booked a hotel through Trivago; they did not honor my reservation even though I have a confirmation number from them and I have paid the money. When I called, they said they were sending it to their escalation team and that I couldn’t speak to a supervisor. No one called me back. I called again and again and again, with the same response. “We will forward this to the escalation part department.” Still no resolution and the hotel still does not have my reservation. I am unable to get any type of resolution, and I have already booked my travel and have people staying at my home and taking the time off of work, and I still have no resolution. Everyone I talk to sounds like they’re from the Philippines, and they all have the same canned responses. So no resolution- never, never never use Trivago!

I booked a room at Wyndham through trivago and discovered the booking date was incorrect. I tried to remedy it though them and Wyndham even told me they would approve a refund. I even paid extra for the protection plan but it has been to no avail.

They deserve NEGATIVE stars. Most only speak broken English. Everyone that I encountered lied. Told me (in writing) that my reservation was extended. Only to find out (surprise, surprise) it wasn’t extended. RUN - do NOT walk away!