trivago Reviews

Awful. Showed me a hotel in town then booked me for one 5 hours away and wouldn’t refund. Trivago commercials are lies. Said it was $60 bucks. Real hotel costed $150. The website clearly showed me pictures of the hotel in town and address. Then in the email it’s confirmed 5 hours away.

Had a hysterectomy review and realized I booked the wrong day so in pre-op and after surgery got to try and deal with my reservation. I paid for the insurance mind you. Hotel nor trivago were help with either changing the date or refunding me.

I made a reservation for Deerfield Beach at a Comfort Inn. I got the booking number. I got my reservation. Was confirmed. When I got there they had no reservation for me. Trivago never made the reservation. They took my money but they never made the reservation. I sat in the parking lot for 3 hours. They said they would straighten it out but they never did. The hotel even tried. The hotel warned me about them as well saying they were trying to get out of their system because three times people came and they didn't make the reservation for them.... I finally got my money back but was nearly impossible to find a reservation at that late hour in a popular place... I finally found a friend to stay with. Don't use these people. They are scammers.

Do NOT TRUST Trivago with your reservations. Within two hours I still did not receive a confirmation, yet they deducted the payment from my debit card immediately, for a one night reservation THREE WEEKS IN ADVANCE, and the venue we made the reservation for was suddenly canceled. The Motel Manager confirmed the reservation, and because Trivago was next to IMPOSSIBLE to contact, the manager was kind enough to cancel the reservation. It's been 3 days and all I've got so far from Trivago are emails saying they'll (eventually) send me a refund within five to ten days, and that the "ancillary" ("complimentary tip" they ASKED for) was NOT REFUNDABLE.

Never use Trivago. They kick you to a third party trash companies. Booked a stay with Trivago and ended up going to Algotel. Look them up. They garbage. When booking it would let you pick two separate style rooms. Wanted to change one room from 2 doubles to a king for wife and I. They wanted $502 more, even though the room price on Trivago and on Expedia, were the same price. Never again. You've been warned!

Do not book through Trivago! I booked a 1 night stay at The Hyatt Aruba, 1 hour after my booking confirmation I received an email saying my booking was not complete due to technical difficulty. I do not believe that! I believe Trivago booked my room without checking Hyatt availability, I tried to book directly through Hyatt and there was no availability.

Trivago linked me to a scam website. I would avoid at all costs as I found out the hard way. Trivago are no help at all when scammed. The website Trivago linked me to, booked the accommodation but then canceled it 2 days later without explanation.

I purchased a night at a Super 8 in British Columbia, I even bought the extra ‘booking protection’. My dates turned out to be wrong and I couldn’t make it on those days. No refund given, reasons for not giving me refund didn’t even match what I said. Insurance is a scam. Even if you’re sick, you need to provide doctor notes. lol a joke.

I don't understand how Trivago can be allowed to advertise on TV, all the while running such a deceptive business. Not having a customer service phone number should be a huge red flag. Obviously no intention of being available for questions or concerns, or making things right. Recently booked a hotel on Trivago.com, that was processed thru Algotels.com. Received a confirmation and receipt, but the reservation never made it to the property. Sent an email to their supposed customer support, but never got an answer. Cancelled the reservation and flagged the charge with the credit card company. Terrible hassle and waste of time. They should be shut down.

Book you in the wrong hotel, won't change the booking, the insurance that you bought won't cover it and you have to end up paying again, I would never use trivago again, worst service.