trivago Reviews

Customer service is no help and are dishonest. I was told I would receive a refund due to their glitch in their system, when I booked a hotel the total price and fees. Didn’t state anything about any other frees could be charged by the hotel. On the booking or in their terms and conditions. Which I have proof. So when I got to the hotel they wouldn’t let check in unless I paid a destination charge of 86.00. When I called customer service at Trivago I sent him the receipt and the proof of charges and proof of terms and conditions I received. If I knew I would be charged more money I would’ve booked with somebody else.. I thought this would be a simple process. After speaking to them, they promised me a refund and they still yet to give me one.. I will never use this site again. They are scamming.

I wish I could give Trivago zero stars. My experience with them has been awful. As I was checking in to my hotel, I found out from the hotel front desk worker that my reservation was cancelled. I received no warning from Trivago, and I did not authorize this cancellation. On the spot, I had to quickly book a new reservation with a different company so my pregnant wife, 17 month daughter, and I had a place to stay.

This site is a true scam, refund refused, no accountability. They refuse to give me a refund when they promised me so. This place is the worst place I have ever dealt with. Do not use this place ever in your life.

I booked on Trivago June 22nd 2025. I mistakenly did not change the date that came up instantly with Trivago which was July 4th and checking out on June 5th. After I hit submit I immediately tried to change the date which was June 27th. I started calling Trivago booking the same day which was June 22nd. I called every day but was told that someone would be contacting me with in 24 to 49 hours. I was told that when I called and when Trivago emailed me. I just needed to modify the dates but that didn't happen. I also paid an extra $10 for that reason. I called today to confirm my cancelation BUT received an email saying my request was denied. Trivago took $115.00 out of my account. Money that I really can't afford to lose. Please do not trust Trivago!!! I never will again!!!

I made a booking through Trivago and it seemed straightforward until I tried to find out my hotel booking number, as opposed to the Trivago booking number. It was nowhere to be found on the email or booking record online so I called customer service. I am leaving in a couple of days, so I wanted to make sure the reservation was booked. When I spoke to “Charm,” she seemed rushed to get through the call. I told her I just needed the hotel’s booking number but she asked me for all the information that should have been in my reservation, even after I gave her my Trivago booking number. I am not exaggerating when I said all she wanted me to spell out my name, email, phone, etc.

I booked a hotel stay through Trivago and was shown a clear breakdown of charges, including what was listed as a single resort fee to be paid at the property. There was no indication that the fee applied per room or per night. Upon arrival, I was charged much more than expected — the resort fee was applied twice, one per room, and included additional taxes.

Worst customer service ever. Called 3 times to cancel the last day of reservation. They kept asking for unnecessary information as if I was making another booking. I kept being told they will get back with me in 24 to 48. Nine days later, still no refund, even though it took less than 24 hours to take my money. I asked them why they couldn't just take care of it now, they said it's not a part of the process. I requested to speak with a supervisor, and of course, they kept saying they were busy on another call. I said I will wait. All of a sudden, he couldn't understand me because of a language issue. He hung up on me. I went, canceled my entire booking. Hopefully, I will get my full refund as I was told when booking, I had to the 8th of August to cancel, which is over 60 days away. I would suggest that you choose another 3rd party company to book through, as this company is not very good at all.

I made a reservation 10 days in advance of a trip for my anniversary. Money charged and receipt received. Showed up at the hotel and they had no record of a reservation. Called Trivago, was told to wait 30 minutes for their support escalation team. Got a call 30 minutes later and support told me the hotel had no reservation. No **! They claimed they would call back in another 30 minutes after trying to resolve with support groups. They never called. Useless company.

Trivago Deals, is a scam. When I looked it up, it said they were affiliated with Trivago. I would really like confirmation on that. Because I also found out that Trivago Deals is a Philippine company that’s called Holisto. We have been on the phone trying to get help for three days now. It’s been a nightmare! We have been hung up on and everything else. We booked a room in Chicago because my husband is receiving treatment at the University of Chicago Hospital as a stage four cancer patient. We paid for a week and received our receipt, but they included a different email address and phone number. As a result, we're unable to modify our reservation, use the hotel, or receive a voucher for different dates. The email and phone number on file do not belong to us. We were accidentally informed of the email address they had on file, which is strange and unrelated to us.

The problem I have is that handicap rooms are not part of available rooms. So once find a hotel you have to phone the hotel and see if they any handicapped rooms available. So I never get any deals and makes it difficult to book and find hotels. Your search programs don't include handicapped requirements in your search program and if do they don't get transferred to the hotels. So you're booking a handicap room is not there. Only regular room booked.