trivago Reviews

When booking with Trivago, I had the date selected for the night we were looking to stay at the hotel. Once I put my information in, the payment took and the page refreshed, it was for a different date. I was at the hotel trying to get in at that moment and they informed me this was not the first time this has happened to their customers when booking with Trivago! I have got nowhere when dealing with Trivago and have now been told to contact the hotel directly. I was at the hotel when this was happening and the hotel informed me it was a matter that needed to be dealt with Trivago, since it was the site I had booked through. The Trivago site physically updated when it was refreshing at the time of booking. Now I am out the money for a night at a hotel that I never selected, plus I had to pay for the night we were actually there. I would NOT recommend Trivago.

Used trivago to book a reservation with Algotels for Melia Orlando March 14 to 15th. Got to hotel and no reservation from algotels. Thanks to Mary Jo at hotel telling me how to get algotels to call the hotel after 2 hours and 3 phone calls they did, i would never use this site again and never use algotels again sitting in a car for 2 hours not good.

This is a review for a partner through the Trivago website. We searched for a hotel through Trivago and the hotel we chose Trivago sent us to Algotels' website. We booked months in advance, paid and 2 days before arrival, Algotels sent us a text confirming the booking. Since it looked a bit suspicious (didn't say it came from Algotels) we call the hotel directly. They had no record of our reservation. They did see that Algotels booked it twice and cancelled it twice. We contacted Algotels via phone and email. They kept putting us off. The hotel was now fully booked and we had to find a new hotel and pay for it. We requested our money back and they have now ghosted us. BEWARE OF THIS COMPANY! DO NOT BOOK a room through this company. Trivago should be ashamed of themselves for sending people to their website to get scammed!!!! Will never use Trivago again either!

Beware of default currency setup, it's US dollars. This unknown to me at time of booking in Canada, and being Canadian I booked a room for $250. No indication in any document receipt, confirmation that it wasn't in Canadian funds. Imagine my surprise when my credit card was charged $355 CAD or $250 USD.

When I looked for prices for the Doubletree Hotel in El Segundo, California I noticed the lowest shown rate by Moor Rooms of $125 noted as “Our lowest price” and look at the total price with fees the total was $198 total!! I then looked at the Expedia rate of $160 for same room and the total was $180. False advertising.

This is specific to one of the booking partners on the site, Prestigia. I made a reservation on April 27 for a room on May 12-14. Received an immediate confirmation -- not a tentative reservation, but a confirmation. They took my money. Today, May 6, they are sorry to inform me they cannot confirm my reservation. Hmmm, but they just did, didn't they? They offered other hotels that were not nearly as nice. I had a great deal at an Intercontinental. They probably never had the room for me and when they bid my offer to the hotel and it was rejected, they try to slam me in to some crappy other hotel. So, I'm now screwed. At least I have some time to find another room last-minute. Never again for either Trivago or Prestigia.

I made reservations for the first and last time through Trivago today. Their third party rentaroom.com charged me 300$ unexpected dollars over the reservation! I caught it when I opened up my credit card bill today and today happens to also be the day that I am traveling and checking in. I called the hotel directly to check out why my credit card bill was 300$ over what I expected and they said it was a third party company (Trivago....which must have led me to rentaroom.com) and that I had to take up the dispute with them. The hotel however confirmed that the third party rate was 300$ higher!!!!

The Trivago website lists a hotel, a rate, and a states that the reservation has a cancellation policy. Click on the link, enter your cc info, hit enter, get a confirmation from a 2 bit "booking agency" who changed the cancellation policy to non refundable. Never EVER again will I get near Trivago or their deceptive advertising policies.

Made a hotel reservation this morning for my wife but entered the incorrect check-in date by one day early. After hitting submit, I immediately called Trivago and was told they could not amend the reservation unless the hotel approved so I called the hotel directly and after explaining my story they said they would change it but needed Trivago on the line to issue a new merchant voucher number. I called Trivago back and, after more than one hour on hold, gave up. Meanwhile, my wife changed her plans to go a day early to avoid losing the money on the room. She called the hotel and was told there is no reservation under her name or res number. More shockingly, they said they'd wouldn't have honored the Trivago rate of $137 stating that their lowest rate is $252 for the same room. Total waste of a morning. Stay away from this scam company.

I booked with Trivago. Algotels took over my reservation. They texted me before my flight that all is set for my hotel stay. Once I landed and got to the hotel, the hotel said my reservation was cancelled. I tried calling Algotels from the text and my statement. I got nowhere. Line kept hanging up on me. I had to pay for my stay again with a much higher rate. I reached out to my credit card. They reversed the charges pending dispute. This was in October, now it’s November, charges were charged again on my credit card. My credit card company said Algotels provided documentation stating I fulfilled my stay. That is a lie. Hotel showed 3 attempts and reservation was cancelled. I’m still trying to get my money back. Someone please help me get my money back.