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Booked two rooms at the Disney All Sports through Trivago then third party site Agoda it put in dates for my stay but as I looked after I paid the dates were wrong. By then I couldn't get a refund or credit for different days so I'm out $450.00 dollars. The site is very deceiving. I feel scammed. They could at least changed the day.
We booked the Royal York in Toronto via the Trivago site through a third party supplier named Traveluro. We received a voucher with a confirmation number. On the day of travel by air from Halifax, NS to Toronto we were advised that our reservation at the Royal York was cancelled because it was overbooked. We then phoned the Royal York and they advised that they were not overbooked and did have many rooms left and did not recognize our confirmation number. We then contacted Traveluro. We then contacted Traveluro who then again stated that there were no room available at the Royal York but offered us a room at a three star hotel called The Beverley. We reluctantly accepted this reservation because we were out of options.
Shortly after we were advised that our booking at the Beverley was cancelled due to overbooking and were offered a booking at the Double Tree which was currently under renovations. As a matter of fact you could barely gain entrance to the main doors of the hotel. Again we had no choice but to accept and that's where we stayed for three nights. The moral of the story is that when you're booking through a third party you don't have a confirmation #. As confirmed by the Royal York it's just a temporary confirmation and if there is high demand the third party reservations are cancelled.
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They propose you prices which are always without taxes for hotels in EU which have taxes included. They propose good deals but later they cancel your reservations. Those deals keep appearing on their search results but you can’t have them! Complete waste of time. Go to Hotels.com and you’ll always get 1 for free after 10 stays! Simple and more efficient.
I booked online using the app in Canada for a hotel in Ontario, Canada. I agreed to paying $129.16 Canadian. And I got charged $129.16 in USD so my bill came to $168. I've talked to three different agents and nobody can help me in resolving this issue. I will not be using Trivago again and will be sharing this information with friends and family as well.
I used Trivago.com to find a hotel to stay at. Me and my wife were taking a trip to Miami for a concert so we use trivago and it hooked us up with **. That’s not a typo. It’s called **. We booked the room and ended up having to cancel it because Covid hit so I called the hotel to cancel our reservations and they said we had to contact Otel. That in itself was a nightmare. When we finally got them to do something all they would do was give us a voucher for a stay in another hotel at some other time.
So a few months later we use the voucher to book a room in Saint Augustine. When we showed up at the hotel they said Otel Would not cover the room. The voucher wouldn’t work and when I booked it online a month before it said everything was fine. The room was paid for and booked but when we showed up the hotel said they had tried to contact them several times and they would not do what they said they were going to do which was paid for the room. I still have not gotten my money back so I don’t recommend using trivago or **. Your best bet is to call the hotel directly because if you do have to cancel it you’ll never get a refund.
Site is on top of new rules and price changes. I love this site and would recommend it so go try this out for yourself. That's the only way you will know and all I can say about it right now cheaper flights.
In my travels we booked as we went & found by choosing between the first three you looked. Always have a brilliant result; Not only were we satisfied with the ease of booking but felt confident that nothing was going to wrong with our decision making as price was always exactly what we expected!
Trivago is the best site I've seen to find the ideal hotel to stay at. I highly recommend using it. And then when you find the hotel you want to stay at, the best thing to do is go to that hotel's website and book directly through them. You will pay the same price and the hotel appreciates you booking directly through them so they don't have to pay a fee to the middleman. Sometimes they will will thank you by giving you a free drink or some other freebie. Also when you book directly with the hotel it is more likely that you will actually get the room that you request. You will also probably have an easier time changing or cancelling the reservation if necessary. I hope this helps.
Like burning money? I booked my first trip with Trivago in January on a third party site called Otel. I paid $1785 upfront for 4 days at Hyatt Regency Coconut Point. The hotel told me on 3/28 that they had canceled all reservations after 4/8 because they would be closing for coronavirus. After numerous emails and internal messages I realized that the company has no intention of returning any of my money. Trivago says it’s not their problem and Otel.com is completely unreachable without a working phone number. I paid $1785 for a voucher to a closed hotel that’s not worth the page it’s printed on. 4 month later I’m still making payments to the CC card company for not going on this trip to a closed hotel (corona virus related temporary closure).
My husband and I used Trivago to make reservations with Comfort Inn & Suites Colonial in Sturbridge Massachusetts for March 16th 2020. As faith would have it Covid19 took hold of the world. Gatherings were canceled and meetings dropped to 10 people. I reached out to trivago on the 13th as soon as we were notified of changes in Massachusetts concerning gatherings. I couldn’t find a way to reach them. I called the hotel and they told me that trivago was owned by Expedia. I reached out to Expedia and all phone lines were down.
I tried trivago and found a website that said to contact the booking agent. I was always under the assumption that trivago was the booking agent. The message said look on the reservation ticket. Then I saw Otel. It is now 3 months and I still can’t reach Otel or trivago. We paid $503.23 and all we get are written general notice about Covid19 and they will contact us within 60 days. 60 days has passed. We wanted to reschedule and relocate our reservations.
This pandemic was not something my spouse or I brought on and we tried contacting both companies before our arrival date. We are still unable to reach their company. I have filled out online forms which said confirmed and sent. Still no response. I am looking at options on how to get the attorney general involved. Too many of us have similar complaints. Trivago need to disclose in bold print that they use other vendor. Also their rates are not that less. Do not use Trivago.
Trivago author review by ConsumerAffairs Research Team
trivago is a metasearch engine that helps people browse deals from over 900,000 hotels around the world.
Discount opportunities: Travelers can earn discounts by writing hotel descriptions, editing content and performing other tasks.
Metasearch: Since trivago searches databases from over 250 companies, travelers can access more discounts.
Travel guides: trivago offers travel guides and expert hotel reviews for cities all over the globe.
Mobile app: The mobile app from trivago can automatically search for accommodations near the user's current location.
Search filters: Travelers can search for hotels by price range, reviews, amenities and other features.
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