trivago Reviews

We tried to book a hotel through Trivago and go via Prestigia. Our credit card company declined the booking while it waited for us to verify the (large and unusual) charge. We accepted the charge, and called Prestigia, who told us to wait 2 minutes and re-enter the booking. We did that, and again, it was declined while we were asked again to accept the transaction by our credit card company. This time we checked our credit card transactions, and there were 6 attempted and declined booking charges, and not the 2 that we had done. Thankfully, we were able to call our credit card company and get them to delete all 6 charges, including the one we had accepted. We will never book with Trivago and Prestigia again.

I will NEVER use Trivago again. You cannot get any customer service. I had an issue with my email and it took 2 calls, and 9 emails before they finally fixed it. I needed to cancel the reservation and it took them 4 days to rectify email situation. Now they are saying I owe a 50% cancellation fee if I cancel on the 24th or later. But it is the 23rd of June and I am being charged the 50% fee. Had I know I was only using Trivago to search and they do not process payment I would not have used them. Prestigia is the third party and they suck.

NOTICE THE FAKE POSITIVE REVIEWS LEFT BY BOTS AND FAKE CUSTOMERS. Short fake reviews like “Great” and “Easy” are pushed to manipulate the genuine real poor reviews. Notice how these reviews provide zero specifics. Just fake fluff. 0/5 if I could. Trivago is a scam site that owns Algotels (REBRANDED FROM HOLISTO, SPLITTY, TRAVELURO, etc). They keep Defrauding their customers and when the reviews get bad enough they change the company name. They will lie to you and claim they don’t handle booking or payments but they have a feature called “Trivago BOOK AND GO” which literally does what they claim they don’t do and sets you up with a scam hotel like Algotels that they own. Now that they have your money, they use the crappy fake hotel site to screw your reservation and then when you ask for a refund Algotels disappears. Even though you didn’t ask to book through them they force you to.

I booked a hotel through Trivago; they did not honor my reservation even though I have a confirmation number from them and I have paid the money. When I called, they said they were sending it to their escalation team and that I couldn’t speak to a supervisor. No one called me back. I called again and again and again, with the same response. “We will forward this to the escalation part department.” Still no resolution and the hotel still does not have my reservation. I am unable to get any type of resolution, and I have already booked my travel and have people staying at my home and taking the time off of work, and I still have no resolution. Everyone I talk to sounds like they’re from the Philippines, and they all have the same canned responses. So no resolution- never, never never use Trivago!

I booked a room at Wyndham through trivago and discovered the booking date was incorrect. I tried to remedy it though them and Wyndham even told me they would approve a refund. I even paid extra for the protection plan but it has been to no avail.

They deserve NEGATIVE stars. Most only speak broken English. Everyone that I encountered lied. Told me (in writing) that my reservation was extended. Only to find out (surprise, surprise) it wasn’t extended. RUN - do NOT walk away!

I booked a hotel through trivago and when I got to the “hotel" it didn’t exist. It was in between owners. I talked to someone who was there cleaning and they told me the rooms weren’t ready, had no tvs etc.. We couldn’t stay there in other words. So I called trivago to get my refund and they are refusing. It’s literally false advertising on their website. I have two little kids and traveled 5 hours to get there. It was very upsetting. Also every penny counts these days and I had to get another hotel and spend more money. They are still refusing my refund. Very disappointed.

Very very bad experience. So many mayflies, bugs & insects inside and outside in the room. Outside everywhere. Bathroom very bad. Hotel should be mention these kind of problems on website or before booking. Receptionist didn’t resolve this issue. I didn’t get any refund. Check-in and checkout same day. For date - 06/26/2026. Hotel booked thru - Trivago.com

I am extremely disappointed with my experience using Trivago Deals. I booked and paid for a Standard Room at the Royal Olympic Hotel in Athens, but the reservation I received was for an Internal Room—a completely different and significantly cheaper room category with no window. I was charged the same price I would have paid for the room I originally selected, which is simply unacceptable.

Wish I could give Prestigia (used as booking agent for Trivago) ZERO stars. Unfortunately that IS NOT an option. I booked a room and there was a problem with the system the day I was booking. It kicked me out of the system and it said I was not charged. So okay - I thought no problem. Tried again - same thing. Used another phone (my husbands) and tried again. It finished the process that time. Thought maybe the glitch was in my end. Well, I was charged for two rooms. I contacted Prestigia the SAME day with this information. They were to investigate.

I wanted to put zero star, unfortunately that option is not available. Hence putting one. I booked the hotel a month back. Never got confirmation number. I called them several times and automated message given was "someone will get back shortly". I opened 4 support tickets and got a response each time saying "don't worry, it's normal, you will receive the confirmation number close to your stay date". One day before travel date, I called them.. Again same answer. Finally got an email saying - the booking didn't go through. Just one day to go, I am forced to look for other options. I will never use Trivago in future. Be careful..Looks like it's a complete scam.

I prepaid $274 in full for a non-refundable Hilton booking through trivago DEALS (booking #**, June 19–21, 2026). On the evening of arrival, trivago's support team emailed me to confirm in writing that they had personally called the Hilton front desk, spoken with an associate by name, verified my reservation by name and dates, and cleared my approximately 3:00 AM late arrival. I was assured directly that there would be no issue checking in. Relying entirely on that written confirmation, I arrived at the hotel at 3 AM with my family, including my young child. There was no room — the reservation had been canceled. The Hilton supervisor on duty had nothing for us, just hours after trivago assured me in writing that everything was confirmed. To get my family into a bed in the middle of the night, I had to rebook directly with the hotel and pay $434.70 out of pocket.

Trivago referred me to algotels.com for the booking, and I am now facing this issue through that platform. My reservation was cancelled, I was told to book again, and then I was left dealing with the consequences. I followed the instructions given by support and ended up facing the possibility of being charged twice for the same hotel stay. Extremely frustrating experience. I have records of all communications with customer support and will be pursuing legal action regarding this matter.

An unethical company through and through. Not only are their advertised prices not at all what you'll actually pay (they change the second you click to book on them). But I recently participated in a market research study for them and after spending considerable time on answering all the questions and passing all of the various screening questions to make it the full way through the study they claimed I didn't meet the criteria and refused to pay me. This company is absolute dog water. Don't trust them with anything but especially not your money or vacation plans.

I used Trivago to book a room for my grandson's graduation at the U of Chicago one year in advance. They processed it through Algotels and gave me a confirmation. Unfortunately, those thieves didn't bother to let the hotel know and there was no reservation when I arrived on 6/4/2026. many calls and hours later no one could help and I had to fend for myself at three times the original price at another hotel. STAY AWAY FROM TRIVAGO and the people they deal with!!!

BOOKING #**. Scandalous and Fraudulent and Illegal Behaviors. They documented the complaint for the refund to point the blame to the hotel and I. They take your original transaction reservation and cancel and reschedule multiple times without your knowledge nor credit card transactions. They SHOP with your original payment, as evidenced with the hotel's paper trail of the multiple reservations. Trivago claims the request for the refund was for the reason of the customer complaints of the hotel? This is absolutely NOT true. Yes, I did not receive the room that I originally paid for, however, that is NOT the hotel's fault, as the last reservation prior to check in was for a room that was not requested with the original reservation purchase

I need 3 nights at Galveston, so I went online and used trivago. It went through my bank but then I received an email that it wasn’t confirmed. I had to cancel it, then I received calls from 3 different, off-the-wall, booking agencies. I was told that due to pricing differences per day, I had to book each day separate. That meant the price jumped up plus I had to check in and out every day that I was there, while paying $100 each time for a deposit. The last day I said I was not paying another deposit. Ridiculous!!

My scam happened in Hilton Head. I had never used Trivago and assumed it was like other sites, but it was a complete fraud. We had paid via bank cc and were able to get the money back within three weeks, but had to scramble to find a hotel that night. Do NOT use Trivago. TripAdvisor, Booking.com, Hotwire and similar work fine for me.

I booked through Trivago because it was supposedly the only way to get the selected room rate. At time of booking, I noticed the receipt was higher than stated but discounted it as a hold or deposit. When I checked out, my actual invoice showed the online price as I had seen when booking- I gave it a few days thinking I would receive a refund of the difference. NOPE!! What ensued was a 2 week email battle (because TRIVAGO is actually in Germany) where customer service didn't actually read the email chain.

Would strongly advise against booking through Trivago Deals based on my experience. I booked a hotel reservation on 4/28/26 for a trip scheduled on 6/3/26. Soon after booking, I contacted the hotel directly to confirm they had my reservation. The hotel informed me they had absolutely no record of it. Over the next several weeks, I contacted Trivago Deals multiple times requesting the actual hotel confirmation number. Each time, customer service stated that the “hotel confirmation number had not yet been assigned.” Meanwhile, the confirmation number Trivago provided did not even match the hotel’s reservation numbering system according to hotel staff.

With all the ads I see for Trivago, I thought I'd give them a shot for my next hotel stay, which is going to be rather lengthy (8 days). They are over a THOUSAND dollars MORE than other travel sites. Um. No thanks, Trivago.

Trivago makes bookings with very unreputable companies. Sometimes it works, but when it doesn't be warned that Trivago has zero support and zero respect for their customers. My reservation was not received by the hotel, despite my credit card being charged. Their response... "trivago is an accommodation metasearch, which means we do not handle the booking or payment processes." Complete and total scam.

Stay away from Trivago. It's a scam, they are ripoff, do not use this site. TV commercials are misleading and paid scam advertising.

I'll never use Trivago again. I made hotel reservation through Trivago for a 5 day stay at the Ritz Carlton in Aruba (5-star hotel), two months prior to my vacation date; in which, Trivago confirmed my booking and charged my credit card for the full payment. Only to receive an email on the day of my travel stating, “the Ritz Carlton was overbooked” and they offered to book me at an alternative hotel, the Embassy Suite by the Hilton (4-star hotel). I called customer service and requested compensation for the difference in price of the two hotels which they denied. I asked for an invoice for the payment that was paid to the Embassy Suite by the Hilton and to speak with a supervisor. It’s been 12 days now and I still have not received an invoice or has a supervisor contacted me. I was scammed out of $1,070. I HIGHLY RECOMMEND NOT USING TRIVAGO!!!

Booked with Trivago Deals, turned up at hotel in Cairns, Australia, to find hotel had been closed for 6 months. On our 1st night in Australia in torrential rain and in the dark had to try and find another hotel. They have refunded the cost of the hotel, but no apology or explanation or anything to recompense for the extra we had to pay due to their negligence. Again, like others on here, it’s with the escalation Team. Have been in touch with Trivago, they have also sent emails to them, but nothing. If you book with either of them, as a backup before you pay, check with the hotel directly and make sure they are still trading. Disgusting treatment.

I'll never use Trivago again. We checked out one day early and they refuse to refund us for the day we didn't use. Booking through the hotel, I only get charged for the days I stay. Plus they charged our credit card weeks before we even checked in. Stay away!

I used Trivago to book a hotel and was redirected to a third-party vendor (Algotels). Unfortunately, this resulted in a very serious issue that Trivago has not taken sufficient responsibility for. My reservation was canceled due to a fraud-related chargeback initiated by the third-party vendor, and the hotel confirmed that a full refund was issued to that vendor on March 26. I never received my refund. While Trivago states they are only a metasearch engine, the reality is that:

Hotel is happy to change dates, they just need confirmation from Trivago, yet they aren't contacting the hotel even though they tell me "escalation team" is looking into it. Then weeks later, despite the hotel happy to change my date, Trivago decide they won't change it and will rather keep my money instead! Literally tantamount to fraud! So frustrated. Never again would I use Trivago.

My first time using Trivago quickly became the last. Horrible experience. I ended up calling the hotel directly and got the room cheaper than what they offered.

I reached out to Trivago to report that the hotel that they assigned to me had bed bugs. The hotel refunded my money back to trivago because that was the site that I went through and and for me that I needed to reach out to them to get my money. I have opened three different cases with trivago via email because they do not answer the phone or get back with you. Only to receive that they are refusing to give me my money back because this was a known repairable non-refundable purchase. I let them know that the reason for the refund being asked back was because the hotel manager refunded the money back due to the room having bed bugs and that I had to go back to the site that I had purchased through in order to get my money back which is trivago.

More like a quarter star. I booked through Algos, didn't look up reviews first. That won't happen again. So booked. Had to cancel due to life threatening medical issue, I applied for refund, sent everything they asked for. Medical notes from doctor's hospital bill and still denied. Kept having people talk with me thru emails. This place is a complete scam, as I looked into the hotel they were to book for me I found that they never even booked the hotel. I would have had nowhere to stay. Still making an effort for a refund with no expectations. I found this through TRIVAGO, I will also never use them again, I did check trivago and worst vacation decision ever. Go with a name you know, trivago needs to vet the companies they advertise, they don't. I was scammed out of $1100.

Trivago needs to be sued in the US, like they were in Australia, in a Class Action Lawsuit, for false advertisement! Their ads always show one price on a hotel that you have shown interest in, but when you go to their site to check dates or availability, the price is always substantially higher!

Never use Trivago or Trivago deals. I stated in a hotel November 2025 and we had a horrible experience. The manager refunded us a few days later but we never recieved them. I was then advised the hotel had processed the refund but it was sitting with Trivago. It’s March of 2026 and I’m STILL waiting for my refund. I’m convinced I’m only speaking to a bot and because my reservation is too far in the past, I can’t get through my phone (you need a reservation number). I’ve left voicemails and no one has called me back. I’ve got steam coming out of my ears dealing with this. This is so unbelievably ridiculous. I’ll never use Trivago again.

I booked a hotel room for a quick family vacation 3/7/26 and I selected on the Trivago website a room with 2 Queen beds. We show up after 4 hours driving with a toddler at 9 pm and they give us a 1 bedroom. I had my mom and my toddler we needed 2 beds. So, I go back and the hotel clean their hands saying that is what you booked. I reached out to customer service say to "stay put", someone from Customer service will reach out. I left and book another hotel. They emailed me at 11 pm... NEVER book with them, now they are fighting me it was somehow my fault and not their fault. They had PICTURES of the room when you book and they kept fighting that it is based on the description it has to say "2 beds" and "beds" need to be plural. DO NOT book with them. It is not worth it, It is a SCAM.

I booked a hotel through Trivago and, because my flight arrives in the destination country around midnight, I reached out to request that they notify the hotel of a late check-in. Unfortunately, I did not receive any response to my messages, and none of my calls were returned. Based on this experience, I would advise caution when using this company. Even if the rates are lower, it may be worth choosing a provider that is more responsive and reliable. I will never book through Trivago moving forward.

Awful. Showed me a hotel in town then booked me for one 5 hours away and wouldn’t refund. Trivago commercials are lies. Said it was $60 bucks. Real hotel costed $150. The website clearly showed me pictures of the hotel in town and address. Then in the email it’s confirmed 5 hours away.

Had a hysterectomy review and realized I booked the wrong day so in pre-op and after surgery got to try and deal with my reservation. I paid for the insurance mind you. Hotel nor trivago were help with either changing the date or refunding me.

I made a reservation for Deerfield Beach at a Comfort Inn. I got the booking number. I got my reservation. Was confirmed. When I got there they had no reservation for me. Trivago never made the reservation. They took my money but they never made the reservation. I sat in the parking lot for 3 hours. They said they would straighten it out but they never did. The hotel even tried. The hotel warned me about them as well saying they were trying to get out of their system because three times people came and they didn't make the reservation for them.... I finally got my money back but was nearly impossible to find a reservation at that late hour in a popular place... I finally found a friend to stay with. Don't use these people. They are scammers.

Do NOT TRUST Trivago with your reservations. Within two hours I still did not receive a confirmation, yet they deducted the payment from my debit card immediately, for a one night reservation THREE WEEKS IN ADVANCE, and the venue we made the reservation for was suddenly canceled. The Motel Manager confirmed the reservation, and because Trivago was next to IMPOSSIBLE to contact, the manager was kind enough to cancel the reservation. It's been 3 days and all I've got so far from Trivago are emails saying they'll (eventually) send me a refund within five to ten days, and that the "ancillary" ("complimentary tip" they ASKED for) was NOT REFUNDABLE.

I'd give 0 stars if I could. I booked for the first time through Trivago and I thought I got a good rate for the hotel. However, when I called the hotel the man told me that Trivago booked in a smoking room and they did not have the power to charge it. My husband and I both have COPD and this was not something we could do. I called the company 8 times to try and speak with someone and each time I spoke with a different person they would ALWAYS say to hold and let them get a supervisor to change the reservation. Each time I was told the exact SCRIPT that no one is available and they will call you back. I NEVER RECEIVED A CALL BACK AND THAT'S WHY I KEPT CALLING AND EACH TIME IT WAS THE EXACT SAME SCRIPT THEY WOULD READ. They last phone call I told them I was canceling my reservation and I was told I could not do that. There’s a NON REFUND POLICY! Well I wonder why? NEVER EVER USE THIS COMPANY!