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Overall Rating3.5 out of 5
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trivago Reviews

ConsumerAffairs has collected 163 reviews and 787 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed July 10, 2023

I went on Trivago to search for a hotel in New York City for 2 nights and found one for the Marriott Marquis. Trivago took me to a booking site called ALGOTELS and they charged me $660 for the two nights. A few days ago I called the hotel to ask a question and was told that they didn't have my reservation so I have been in contact with both Trivago and Algotels and have gotten nothing but a runaround from both. I have left it up to my credit card company to get info and they did a credit to my account as they look into the issue.

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Sales & Marketing

Reviewed June 16, 2023

Don't be fooled, I lost almost 2,500.00 dollars because I made a reservation on a page that Trivago advertised and it was a fraudulent company and TRIVAGO said that they were not responsible for the theft. On the other hand, something similar happened to me with KAYAK and they did take responsibility for a fraud from another company that they advertised and they returned all my money!!! I don't know why TRIVAGO keeps advertising hotel sites if they know that many of the companies they advertise are scams and thieves, do they also receive some commission for fraud? Otherwise because they keep announcing hotels etc. etc. KAYAK, PRICELINE OR BOOKING are very good, trustworthy and responsible.

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    Sales & Marketing

    Reviewed Oct. 17, 2022

    Booked two rooms at the Disney All Sports through Trivago then third party site Agoda it put in dates for my stay but as I looked after I paid the dates were wrong. By then I couldn't get a refund or credit for different days so I'm out $450.00 dollars. The site is very deceiving. I feel scammed. They could at least changed the day.

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    Reviewed July 31, 2022

    We booked the Royal York in Toronto via the Trivago site through a third party supplier named Traveluro. We received a voucher with a confirmation number. On the day of travel by air from Halifax, NS to Toronto we were advised that our reservation at the Royal York was cancelled because it was overbooked. We then phoned the Royal York and they advised that they were not overbooked and did have many rooms left and did not recognize our confirmation number. We then contacted Traveluro. We then contacted Traveluro who then again stated that there were no room available at the Royal York but offered us a room at a three star hotel called The Beverley. We reluctantly accepted this reservation because we were out of options.

    Shortly after we were advised that our booking at the Beverley was cancelled due to overbooking and were offered a booking at the Double Tree which was currently under renovations. As a matter of fact you could barely gain entrance to the main doors of the hotel. Again we had no choice but to accept and that's where we stayed for three nights. The moral of the story is that when you're booking through a third party you don't have a confirmation #. As confirmed by the Royal York it's just a temporary confirmation and if there is high demand the third party reservations are cancelled.

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    Punctuality & Speed

    Reviewed Dec. 7, 2021

    They propose you prices which are always without taxes for hotels in EU which have taxes included. They propose good deals but later they cancel your reservations. Those deals keep appearing on their search results but you can’t have them! Complete waste of time. Go to and you’ll always get 1 for free after 10 stays! Simple and more efficient.

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    Reviewed Oct. 2, 2021

    I booked online using the app in Canada for a hotel in Ontario, Canada. I agreed to paying $129.16 Canadian. And I got charged $129.16 in USD so my bill came to $168. I've talked to three different agents and nobody can help me in resolving this issue. I will not be using Trivago again and will be sharing this information with friends and family as well.

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    Customer ServiceCoverage

    Reviewed July 6, 2021

    I used to find a hotel to stay at. Me and my wife were taking a trip to Miami for a concert so we use trivago and it hooked us up with **. That’s not a typo. It’s called **. We booked the room and ended up having to cancel it because Covid hit so I called the hotel to cancel our reservations and they said we had to contact Otel. That in itself was a nightmare. When we finally got them to do something all they would do was give us a voucher for a stay in another hotel at some other time.

    So a few months later we use the voucher to book a room in Saint Augustine. When we showed up at the hotel they said Otel Would not cover the room. The voucher wouldn’t work and when I booked it online a month before it said everything was fine. The room was paid for and booked but when we showed up the hotel said they had tried to contact them several times and they would not do what they said they were going to do which was paid for the room. I still have not gotten my money back so I don’t recommend using trivago or **. Your best bet is to call the hotel directly because if you do have to cancel it you’ll never get a refund.

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    Reviewed May 15, 2021

    Site is on top of new rules and price changes. I love this site and would recommend it so go try this out for yourself. That's the only way you will know and all I can say about it right now cheaper flights.

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    Reviewed April 30, 2021

    In my travels we booked as we went & found by choosing between the first three you looked. Always have a brilliant result; Not only were we satisfied with the ease of booking but felt confident that nothing was going to wrong with our decision making as price was always exactly what we expected!

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    Reviewed Sept. 14, 2020

    Trivago is the best site I've seen to find the ideal hotel to stay at. I highly recommend using it. And then when you find the hotel you want to stay at, the best thing to do is go to that hotel's website and book directly through them. You will pay the same price and the hotel appreciates you booking directly through them so they don't have to pay a fee to the middleman. Sometimes they will will thank you by giving you a free drink or some other freebie. Also when you book directly with the hotel it is more likely that you will actually get the room that you request. You will also probably have an easier time changing or cancelling the reservation if necessary. I hope this helps.

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    Trivago author review by ConsumerAffairs Research Team

    trivago is a metasearch engine that helps people browse deals from over 900,000 hotels around the world.

    • Discount opportunities: Travelers can earn discounts by writing hotel descriptions, editing content and performing other tasks.

    • Metasearch: Since trivago searches databases from over 250 companies, travelers can access more discounts.

    • Travel guides: trivago offers travel guides and expert hotel reviews for cities all over the globe.

    • Mobile app: The mobile app from trivago can automatically search for accommodations near the user's current location.

    • Search filters: Travelers can search for hotels by price range, reviews, amenities and other features.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    trivago Company Information

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