trivago Reviews

This has got to be the WORST travel agency ever! I would rather pay full price than to deal with them! The representatives cannot assist with anything. They have to send emails, which will say to contact the hotel directly. In my case the hotel information they had listed on my confirmation was not correct. They attempted to contact the hotel themselves and seen that the information was not correct and still advised me to research and find the correct information. Once at the hotel the hotel did not have the reservation and also confirmed that the details provided by trivago was not correct. I will never book outside of Booking.com or Priceline again! DON'T BELIEVE THE COMMERCIALS!!

Don't bother calling customer service, they won't answer. Spent endless time on the line for no response. Tried to adjust my time of arrival minutes after booking to end up double-paying for a room.... They told me to forget about reimbursement and that's how they do things.

Used Trivago for the first time and using their website is deceiving. The website kept changing my dates to fit the sale posted! I kept changing it back several times. Finally got it to apply to any other sale other than that specific sale. I selected and reviewed all information prior to purchase, double occupancy 2 queens, and received an email and it just said standard. I then called the company and they kept saying we will address in 24-48 hours. I went through 3 Representatives and the last one, Mary, called the hotel and she said to me that the hotel has authorized the refund to me. Well, follow up a couple days later and same song and dance, we are working on it will get back with you! Although it was non-refundable, it’s not what I clicked on and ordered! I don’t trust them with unreliable website and poor non integrity customer service!

Trivago is a serious scam. They place you in a dirty room and tell you that it can’t be canceled. Most of the workers there are scammers, thieves and criminals who earn by manipulating people. I hope this company fails soon so they will be jobless or go to jail.

Worst ever! Don’t use this service. I paid for the room through this service. Never got a confirmation. Then Paid for the room myself and after 1 month, they declined a refund wanting written proof from the hotel. I had my receipt and still not accepted.

Trivago was priced similar to the hotels price but with more restrictions. In trying to change the checkout date within 5 days of booking, reservation is 7 weeks out, I was told it couldn’t be changed. As a regular traveler, boutique hotel and short term rental owner, I would never do this to a guest so I highly recommend using someone else.

In booking through trivago, all I needed them to do is switch my room to a non smoking room. Which when I booked it didn’t give an option. They were going to make me cancel and rebook which there is a fee of course. Guess I have to stay in a stinky room. And never use trivago again.

I booked a room for the Days Inn in Silver Springs MD. I carefully chose the dates because I was going to a concert for a gospel artist and due to transportation delays, for the event in Ohio, I had to attend his concert in Silver Springs, MD instead. Trivago took funds from my credit card and purposely changed my dates to December 2 months later and stated this was an early bird non-refundable room! I called their Customer Support line that basically consisted of mentally challenged people who sounded very slow and basically gave me the runaround. This is clearly a scam operation that some of these hotels are complicit in. I am going to the FCC and the Clerk of Court in the Montgomery County in MD to file my complaint if my money is not returned to my credit card within the standard 7 days!

I booked a hotel with Trivago deals. I got a confirmation email of the reservation and the funds were for our 3 day hotel stay were prepaid. Upon arrival for check-in, hotel staff told us that the reservation was cancelled by the company. I was sent no record of this cancellation. You can imagine the stress of trying to get in touch with the company and looking for an immediate hotel reservation. When I eventually got in touch with the company, I was told that we did not show up. I explained the situation a few times and the customer service agent said I will call the hotel and kept me waiting for over half an hour. Then he returned saying that the hotel says we did not show up. When I asked for a ticket number for this conversation 'Michael' the service agent hung up. This is total scam and please do not book through this company. I am not sure how many more times I have to call to get a refund.

I thought I would save money by booking with Trivago for a simple overnight for our 25th anniversary. When my husband severely injured his knee and had to receive urgent medical attention, we were unable to keep the reservation. I was aware that the reservation was non-refundable when I made it… but when there is a medical emergency, any GOOD company would try to work with the customer. We were asked for medical documentation which we provided. I didn’t even ask for a refund; I asked for a credit to use at a later date. The hotel we booked with was very responsive and had no problem with this. Trivago promised they would grant my request and then completely GHOSTED ME. I WILL NEVER DO BUSINESS WITH THEM AGAIN. They take your money and do not care what happens after that!!! :(