Travelocity Reviews

Chose "bargain fare" from their website while doing two things at once. Followed through with reservation, San Francisco to Maui round-trip. The bargain fare gives no information prior to booking on the flight times, number of stops, airline or seating choice. Big mistake for me. Called Travelocity immediately and they, after two calls and 40 minutes on hold, could do nothing on a flight over three months away. No cancellation, no credits, no substitutions, no refunds---period. I would have gladly re-booked at the time but no option. This is by far the worst on-line experience I have ever had. Re-booking has cost me over $1,000. That option should never have been on their website to begin with. I have utilized Travelocity 50 times in the past but never again.

What is more disgusting with them is upon cancellation it was said that I can be refunded 5-7 business days but it's been 2 weeks that I'm still waiting for refund! It even costed me more money because flight tickets since then became even more expensive! Besides, when I call the customer service the agent just told me "Don't worry you will be refunded." What does that mean? Of course I will be refunded but I don't want to be refunded only make it faster! Though I'm still waiting for to be refunded... They are not "trustable". I will never buy any tickets from Travelocity and share my complaints to everyone who attempts to buy tickets from them. So, if you consider to buy any tickets from them, just abandon the idea and find some other agency.

I went through Travelocity website to book airline tickets. I went to click book it, and their website went down. Now I have 6 airline tickets for the same 3 people. I am out over 1,200 and no one in their customer services is helping. Been on hold for over 10 hours, or different days, calling to get a refund. This was and still is a horrible experience.

I used Travelocity (did not get the great deal promised) and I have been bombarded with up to 15 emails a day. I have emailed them and phoned and both times guaranteed the emails would stop, yet I still receive these non-stop emails. Never ever use this site. If I had my way I would shove that little gnome up someone's backside over there!

Horrific experience! Our wedding was October 27th of 2012. We asked our guests for Travelocity gift certificates to hopefully enjoy a honeymoon. We received a total of six gift certificates for a total of $575.00. Obviously not having enough money to travel with, I placed these gift certificates in my safe for future use. When I tried to redeem them on October 7th 2015, Travelocity says that they are expired! Yet none of them show an expiration date. In fact they say these are equivalent to cash and to safeguard them accordingly.

I travel a lot but this company is the worst of the worst. I bought a flight ticket and an insurance. I had an emergency and I could not travel. I called them and they said our emergency insurance does not cover your case. It does not really cover much anyway. So I had to cancel the ticket and get credit. Then I had to travel to somewhere. I called to get a ticket. Then I found they have given me different dates than what I wanted. I called again - they said "we are sorry but we cannot do anything about it." The best part is that I had to pay extra $300 just to change my flight. Somewhere else I found a ticket for the same price. So, I ended up paying $700 for a ticket that does not cost more than $300 if I went with other companies. I am very unhappy with their service and I do not wish anyone go through what I went...

I booked hotel space on 9/29 via Travelocity Website, and received a "Hot Hotel Deals" email today, 10/8. The price of the same room booked on 9/29 was discounted by $18 per room night. I called twice to see how to request an amended price. The last call told me that the guarantee price was based on a 24 hour window, from the time I booked. The customer service rep kept telling me that I wasn't eligible for a price match due to company policy, but couldn't tell me where the policy was stated on the website. All I know is that I'm not going to get the price match and there is no room for discussion, end of story. I have since unsubscribed, as this is not the only issue I've had with Travelocity.

I booked a trip for my daughter & I to go visit my mother in CT. When I printed the boarding passes, they were completely different flights! When I called (the first time) they just told me that American Airlines has been making a lot of changes! And why I was never connected... well according to Travelocity it was the airline's fault! But, it gets worse... I wanted to cancel the hotel since I would not need to stay in one with the new tickets. The rep put me on hold and never came back to the phone. So I called back and talk to somebody that sounded like the same person that I had talk to the first time and once again said "I have to have you on the line when I call the hotel to cancel your reservation," and once again I was on hold! This is the last time I will ever use this company.

WARNING: TRAVELOCITY IS A SCAM!!! If anyone is considering travel in the near future, I got stung badly by an online agent - Travelocity. I was directed to the site using an Australian Google when searching for Australian domestic flights. They guaranteed to be the cheapest. After accepting a quote, I received an itinerary by email AFTER payment occurred... Suddenly then being informed the quote was in US currency. The problem occurs when you book through their mobile website, which, unlike their full website, doesn't display any information about the currency you are being priced at. Out of pocket several hundred dollars, and not happy.

I tried to reserve a flight. They sent me an email stating that the ticket had not been process yet. That they would send me a confirmation in 24 hrs once they would talk to the airlines. The next email never came. I tried calling and getting them to change the ticket but they said that the 24 hrs had expired (even if the ticket was not confirmed via email). I needed to change it since my husband had an emergency procedure and I had to move my flight 2 days. They made them wait for over an hour, only to say no and to give ridiculous excuses as to why they did not send another email confirming the ticket. They claimed it was the customer's responsibility to look at the online itinerary after 24 hrs. Though it does NOT state that on the email. How sad that this company that once was great is now AWFUL. DO NOT TRUST THIS COMPANY. BEWARE!

Purchased protection plan. Representative who told me that I would have to pay $400 to the airline for changes to flight. Devon the supervisor was condescending, mimicking kissing sounds - 2nd incident seats were switched. RUN.

Worst travel experience ever and it wasn't even MY travel experience. My mother was visiting me in CA from the midwest when she became ill. We spent 12 hours in the ER and they found her to have a fairly serious illness but didn't need to admit her. However, the doctor did say she should not travel until her infection clears up. So, we tried to change her itinerary online at Travelocity, but there was no way to do it, at least no clear way. I called 4 times, gave all the information at least 2 times for each call and finally on the 4th call asked for a manager. I was on hold waiting for a manager for nearly an hour.

I booked a round trip flight from Boston to Orlando, Florida in June to be sure I could be in the airport with my children and grandchildren. A month later, Delta changed my flight to an ungodly hour. I had to scramble to find a flight leaving Boston at the same time as my original flight. Delta did not have a plane leaving Boston for Orlando at that time. I switched to Jet Blue (I was not ever given this option when I originally booked.). The cost was a hundred dollars more without baggage fees! They would not refund the cost of the difference! I will NEVER use Travelocity for any travel plans I ever have and I would not recommend them to anyone who is planning to travel.

Booked hotel reservations through Travelocity. They booked it completely wrong, had to upgrade room myself. Called Travelocity, could not get help from them. Tried three different numbers, got people in other countries, who would not help resolve this problem. Not the first time they have done this to me.

I booked a flight with cancellation insurance. The travel plans had to be changed, due to business circumstances out of our control. When I called to switch the flights, I was told the cancellation insurance only covers instances of medical emergencies, nothing else. After 90 minutes of wrangling, they gave me a credit of $135 AFTER CHARGING A $200 CHANGE FEE!

I've been a long time user of Travelocity and I'm so disappointed about how dishonest they are. I booked a car rental where the ad said there were 70 miles/day included. Never received my email confirmation, and at the end of the trip was charged over $200 in overage because apparently the promotion was for 70 miles for the entire trip. When I contacted Sixt, they said others were having the same issue, but I needed to resolve through Travelocity. A supervisor at Travelocity authorized the credit, but then corporate overrode it stating that they had screenshots of my entire booking experience showing that I signed up for 70 miles total. OK great, send those to me to ease my mind. Nope, the only way to get the screenshots is to subpoena them?! This seems to me that they have something to hide. I'm done using this company.

I was charged over $3,000 for a travel package through Travelocity but told by Travelocity that the transaction was not processed. They charged me $3000 and I received nothing! I called and they said that I would need to pay another $3000 to book the travel that I was charged for but never received and that I would eventually be refunded the first $3,000 that I was charged. Spent hours on the phone with them and still no resolution! Travelocity is a SCAM! Don't use them!

They present themselves as the lowest price. I booked a room and wanted later to upgrade but after 11 transfers they were absolutely ignorant as to my request. The total was offering the room at 90.00 in lieu of the 138.00 I paid to Travelocity. She wanted to offer me a double bed with a twin size in the room as well. Due to my time restraints, I had to keep the room switch the king size bed for 138.00 dollars. Bottom line is book direct with the hotels. Travelocity is a scam artist with non-Americans fielding your calls. Your tax dollars at work. Frustrated in Alabama. PS they offered me to voucher for my next trip book through them. Explained there would never be a next time!!!

This is possibly the worst travel agency I've ever seen. They cancelled our return flight with no explanation, blamed the airlines and when it finally came back to them, not only they made me wait on hold for hours with an offshore call center and attempted to give me poor excuses as to why it was cancelled, they also had the audacity to want to charge me another $300 for the flight you owe me, for the next day making me miss a day of work. Then "Jasmin" an offshore supervisor hanged up on me without calling back even though she had my number all along and had called me back before when I asked for a supervisor in the first place. All for no good reason and ruining what was left of our vacation.

I purchased two round trip airline tickets and a hotel package for the Intercontinental Playa Bonita Hotel in Panama. We got to Panama and to the Intercontinental Playa Bonita and the hotel did not have my reservation. We stood in line for an hour while they tried to find out reservation. Luckily they had a room for us and they allowed us to check in without benefit of the reservation and said they would contact Travelocity to clear it up. Three days later they were finally able to get it cleared up with Travelocity. The hotel was great. TRAVELOCITY was awful. This is the second time I have had this happen to me with hotel reservations with Travelocity. They of course blamed it on the hotel. The hotel took care of us, Travelocity did not. No apology was offered. I would never use them again, ever. They are the worst. Thank goodness the hotel had a room for us. They treated us with respect. Travelocity just takes your money and runs.

I booked a stay for my family at Great Wolf Lodge in Sandusky because they had a great room deal for Sept. 20 to the 21st. The price includes waterpark passes and hotel. My itinerary confirmed the reservation with the hotel. I called the facility the Friday before our trip to see if there were any room upgrades, which is something you can frequently do at a good price. The lady at GW informed me that they weren't even going to be open, they were closing the 20th for renovations! How is it possible to book a room for a night that the hotel is not operating?? GW told me they do not get any info from Travelocity other than the name of the reservation. This is ridiculous! What if I hadn't called and packed my family up and wasted my gas driving all the way there to find out we were not able to stay? Unacceptable. GW should have communicated to Travelocity and someone should have notified us.

I had booked a flight and room for four nights. My plane landed @ 11:30 pm at night. I checked my email while in the plane and received an email from Travelocity that my room was no longer available. The hotel had been overbooked. Here I am in a strange city at midnight calling Travelocity to find out what was going on. They "supposedly" booked another hotel and were sending me a confirmation. I did not get a confirmation so I called the hotel directly. The hotel indicated they had not received anything from Travelocity. I then booked the hotel directly because it had been a very long day and I did not plan to sleep in the airport lobby.

My daughter was trying to book a flight and hotel to San Francisco CA and they would debit her account 3 times but not book it! Kaley supervisor there at 1-888-872-8356 lies and would not talk to her because her email address was wrong. BS. I called the same number and got an agent with the email address and got the 3 codes to give to bank to stop the pending drafts. DO NOT USE THIS COMPANY SCAM. I WOULD LOVE TO SEE THEM GO OUT OF BUSINESS. LIARS.

We were in Jackson Wyoming and wanted to stay the night. "TOP SECRET HOTELS" "up to 40%" came up. We checked it out and it was a little cheaper and the map looked like downtown Jackson, but they would not tell you where it was till you paid. Right after we paid the "Travelocity Top Secret Hotel - bookings are final (no refunds, changes and cancellations)" we discovered the Hotel was in Idaho. We talked on the phone for an hour trying to get these "Phone Guys" in the Philippines to understand the booking was in another state. They completely, over and over again refused and apologized over and over again. We paid the $264. So we drove to Idaho, about an hour away. The hotel was nothing special and the town was not Jackson. Remember that's where we wanted to stay, shop, have dinner and listen to a band. I will never book with Traveloscamity again! Move on, don't waste your time.

Booked a flight. Cancelled in 1 hour. Told I had to contact Frontier airlines for my refund... Frontier only refunded $130.40 of a $182.64 charge. Travelocity refuses to full refund... They owe me $52.24. Travelocity tells me it's my responsibility to get refund from Frontier. My original business was with Travelocity, not Frontier. Travelocity is the booking agent. Travelocity accepted my money. It's their responsibility to get my refund, not mine. I am out $52.24 because they made statements on their website. Truth in advertisement. Reference itinerary # ** Oct 6 Denver to Cancun; Oct 28 Cancun to Denver.

"Go and smell the roses." More like go and smell a sewer. I booked a airline/hotel combo on the Travelocity website for three-night stay in Newark, New Jersey. Well, upon arriving, driving up at the location; I was sure this must have been a mistake. The worst experience ever trying to explain to the outsourced Customer Service Call Center how I wouldn't put a dog in this place, and how it received two and half stars was beyond me. It shouldn’t have received one star. Needless to say Customer service got a failing grade. They were less than mediocre with all the holds and transfers while on the telephone call. Travelocity you are FIRED.

I booked a trip through Travelocity. It was a nightmare and cost so much extra, they have done nothing to help but leave me on the phone for great periods of time, frequently resulting in hang ups on their end with no resolution, then start over. I had a flight cancelled and was still responsible for hotel even though I had travel protection. Spirit airlines, booked through Travelocity, nickel and dime, maintenance issues, delays, cancellations, should not be used.

I booked a hotel reservation through TRAVELOCITY for the 16th of September, 2015 for a king room. The confirmation I received showed a reservation for the the 20th of September, 2015. When I called Travelocity to have them correct the date, they stated the room was non-refundable and no King beds were available on the 16th of September, but I could I could get a Queen bed for an additional $60.

Travelocity does not have a vehicle for you to use when you have a problem with your reservation. Over four days I have spent 6 plus hours trying to correct a reservation. When you call their company you are put on hold (they will call you back) but when you reach someone they do not have permission to make any corrections. I have been to supervisors (put on hold twice then disconnected) waited 40 minutes for a manager who never came on the line. I am now just walking away from an incorrect reservation and losing $700. Lesson learned. Deal directly with airlines and hotels.

Quite simply the worst customer service of my life with Travelocity Canada!!! They refused to apply the credits offered on a flight purchased, to a hotel booking even though I was promised that I could applied the voucher in any purchase. The call was escalated to corporate only to be told that this is their policy. Had I read the reviews before on Travelocity, in no way I would've purchased through them!!! Don't make the same mistake I made, simply put, this company should be out of business because they lie!!!

I was charged for a reservation I never made. Called the hotel - they were no help. Travelocity was worse trying to push me, back to the hotel. Asked to speak to the manager who sounded like, the cust rep similarly rude and, condescending saying "I'll give you a case number." Horrible cust svc.

Travelocity sends me an itinerary for a flight that I canceled. I have been trying to get through and have been sitting on hold for over an hour even though it initially said, wait time is 3 mins. Can you imagine if you're traveling and you need to get a hold of someone?!? Absolutely ridiculous!!! They also charged us for something that I am unaware of. I canceled the flight 15 mins. after I put it in so that shouldn't be it. This company should be shut down and investigated by the various governing bodies. This company is owned by Expedia and the CEO there is Dara Khosrowshahi. DO NOT EVER BOOK THROUGH TRAVELOCITY, YOU WILL REGRET IT!!!

China Southern Airlines been confirm willing for full refund but Travelocity inside customer service keep repeat and repeat same answer - may take up to 8 weeks, but every time you call for refund they said they going to process. Up to this day been more than 6 week still not refund yet. Therefore I'm going to used my lawyer to file this situation and I do have all evidence by airline willing for full refund and I found Travelocity company are cheating by using customer refund money to run their business.

On June 15, 2015 I booked 4 tickets using Travelocity going to Chicago which included hotel. On the 2 day (June 17th) I called Travelocity of a mistake that occurred. The mistake was the booking was actually for the 28th of August, not the 19th of August. The person whom I've spoke that day said no problem, he will help me. He cancelled the hotel booking and that credit came back into my account. He also said when I am ready to rebook to call Travelocity and give my Itinerary number and they will be able to re-book for me and that I had one year to use the credit. I asked him, "Will there be any fees associated for re-booking?" He said NO and that I am not to call the airline because they will charge you additional fee of $50.00. He said "I should call Travelocity directly and that I just have to pay the difference on the ticket."

I booked a ticket from one city to another. When I received my flight itinerary it was out of a different city and they would not fix it. They said they could for a change fee of $200 a person. They do not take responsibility and will not make the changes without me paying for another ticket. When I finally spoke to a supervisor she claims that when I changed the search date it may have changed the departure city. Whatever, I don't know. I just know what search I was using. If their website changed that search I can't say. If I had ever received a confirmation email with the flight details I would have noticed the error. I don't know why it is not worth fixing this in order to keep a customer. I will NEVER use Travelocity or Expedia again and I travel and book all travel for my company all throughout the year.

Four hours, six agents and two supervisors later, and the $205 to move the return date up one day and the rate went up to $376. The Travelocity office in El Salvador is the most incompetent agency I've ever dealt with. Too bad I had to give them one star, and there aren't negative stars.

Please, please DO NOT use this company!! BUYER BEWARE! If there is any issue with your travel plans whatsoever, you will keep getting put on hold for up to an hour or more and then disconnected repeatedly. You will be told a refund is in the process yet there will be no documentation of it in their system. They will cancel your travel plans just because you ask a question about possibly canceling, then they cancel your reservation without your authorization. You will have to keep calling them back (they are located in Manila) only to get another agent who has no clue as to what you are talking about and has to contact yet another supervisor to whom you will have to repeat your story to. You will have to repeat your story 10 times due to 10 disconnects. You will become so completely exasperated you'll want to scream.

My son booked a flight to Dominica. 2 days later after a family emergency he had no cell service so I was calling them to get him a flight home immediately. The people kept transferring me and leaving me on hold for over 45 min at a time. After 4 hours on the phone I was told they don't have an agreement with American Airlines, that my son would have to go to the ticket desk and transfer himself. So this little island has 1 airport. And guess what? American Airlines does not serve that island!!! Then they had him flying to Barbados and that airport has NO AIRLINES going to Barbados! Then because the idiots I had to endure for 4 hours had cancelled all his original flights! End of the day - funeral was planned around his flights home and I had to reinstate his itinerary.

On 8/10, made a hotel reservation. The best rate for the property was $161.46 plus taxes for a single queen. This rate was clearly noted as non-refundable. The website stated there was a best rate guarantee for the first 48 hours or 2 days prior to arrival, which is 9/1. On 8/20 I found on their website rooms starting at $110.00 and the SGL Queens sold out. This property listed as available rooms with 2 queens, kings, sofa beds, suites, etc. - all well below what I paid. I assumed the best rate guarantee was compared to what I actually paid versus the cost of a room that is equal or better. Travelocity denied my request for refund, citing that single queens were sold out. You be the judge on their policy.

Exactly as stated. Hotel deal for $99, rang up for $134. Three hours later, they refuse to do anything whatsoever. Contacted the hotel, they suggested never dealing with Travelocity. Ha!

I had to cancel a flight to Atlanta a few days ago, and Travelocity took $200 and only gave me $100 credit for a $326 ticket I purchased last week. I called to make a complaint since on my account it shows that I still was charged the total amount. I called and the representative told me that they couldn't refund my ticket and it would be a $200 fee to rebook at a later date and I had to use the same airline when I rebook! I was shocked because if you go on the site to book a flight they randomly give you different airlines based on availability. I also spoke with a supervisor who repeated what the representative said. The high fees for a cancellation are outrageous and it's cheaper to go directly to the airlines to book a flight. Customer satisfaction is the last concern for Travelocity.

I was double-billed for a flight. I have sent my itinerary number and a copy of my credit card bill to them. Have written and called. All customer service says is that I was billed only once. I keep asking them to look at the documentation I provided, but they repeat the same sentence over and over. Horrible service. I will never use them again for a booking.

DO NOT BOOK TRAVELOCITY!! I have booked my travel with Travelocity, and they don't even treat me like a customer at all. I booked a stay at The Westin Hotel Crystal City, Washington, D.C. on 8/4/2015. When I arrived, the hotel did not check me in because I had lost my credit card (I already prepaid everything when I booked). I have tried everything I could by showing them my debit card, ATM card, all kind of IDs I had (all in my name), offered to pay $1000 in cash for deposit; and they just refused to let me in. When I asked them for a refund since they had not let me in, They said my reservation was not refundable. Even though I felt terrible at that time, I just nicely walked out of the hotel, went to the one next by, paid $400 with my debit card without any trouble (which is a lot cheaper if I booked in advance).

Booked a flight. The exact times of departure and return were given and booked the flight on that basis. After payment, I receive an email with an itinerary that is totally different than booked. Called them, told me they could not refund. Asked for a supervisor, they left me hanging on the phone for hours without getting back to me. So hung up. My advice: NEVER USE TRAVELOCITY. They do not care and take your money. Big company so they don't give a damn.

After many phone calls, emails, being disconnected etc. I am happy to say that Travelocity stepped to the plate and refunded me the cost I had to pay to change my flight after the date was booked wrong by their agent. I will definitely use Travelocity, as they stand behind their guarantee. I had all of the documentation and they reviewed it and issued a refund immediately. I am very happy.

Travelocity SUCKS! Booked a ticket back in Jun for a friend. Canceled ticket but was told could not be refunded, but would have a credit. Re-Booked ticket August 4th, leaving me with a credit since this ticket was cheaper. I argued over the credit but was told rules are rules. Within and hour of booking ticket called and changed the time of ticket to an earlier flight, was advised there would be a $200.00 change fee, and my credit could not pay for it. I paid for the change to an earlier flight. My friend was at the airport today and was told she was NOT on the flight I paid the change fee for! I have also been through a maze of holds, people, etc. attempting to get this resolved and was finally told someone would be returning my call. On the phone with them for 2 hours!! I WILL NEVER use this company again for ANY type of travel.

I booked a ticket with Travelocity for my client. When my client arrived at the airport, was told there was no reservation for him. I spent 4 hours on the phone with Travelocity to try to find out why. They blamed at the airline, then my client. I will never use Travelocity for anything again, and I will tell my friends not to use them. They are terrible. Very disappointing.

Travelocity was my go-to travel booking site for many years. About 5 years ago, I booked a flight traveling in the opposite direction by accident. They were able to help me cancel the flight using their 24 hour cancellation policy. I was so grateful. This quality of service, unfortunately has changed. This time I tried to cancel a flight within 1 hour. The first customer service representative had no idea how to help me or explain why it could not be cancelled. I asked to speak with a manager, who gave me the explanation that they had no control over this particular airlines' policies. I asked if I could speak with his manager. After an hour more, I spoke with a woman at corporate headquarters, who told me the same thing. It brings up two important questions that we as consumers should ponder when booking travel:

Do not use this service unless you are looking to be flat out and robbed and give your money away. You are better off spending more money on your flight or hotel because they will charge you what they feel like anyway. Do NOT use this company.

I booked a flight with Travelocity and after I was prompted to add a hotel and save over $200.00. However, they don't tell you that your "deal" comes from them changing your flight to one they want you on, not the one you choose! Total scam! I have been disconnected twice so far trying to resolve this with them!

I purchased two RT airfares to Croatia from Canada with a connecting flight in Europe to my final destination on the outbound leg of the trip. According to Travelocity there is no connecting flight to my final destination!!!! I've been on the phone with them for 2 hours at the time of the review with no resolve yet from Travelocity. I will never book with them again! I had been watching airfare for months and choose to pay full price to get these dates and connections. What a mess!

Booked and paid for a hotel through Travelocity a few days before my trip. When I arrived to check-in I was told they were overbooked and Travelocity kept booking rooms after they were full. I called Travelocity and asked to speak with a manager and got disconnected... Called again and basically they blamed the hotel and said it will be 5 days for a refund but I got an email stating it can take up to 15 days for a refund. Next time, I'll book a room directly with the hotel and never use Travelocity again.

Just booked a flight & car to GA. Searched all the sites & chose that package because it was lower. By the time I paid for it the price jumped $150. Took a longer route home to save money but got charged the higher price. Called & agent just said it is always updating. Have used these sites for years & never had that happen before. Do not recommend using this site.

My wife and I booked a flight through Travelocity to the Virgin Islands, St. Croix. Our dog got into poison and had to be taken to an emergency vet. We called to cancel, we were on phone for more than 4 hours. While being on hold we were bounced around with agents who had no clue what was going on. We finally gave up spent an additional 3000 for another flight first class so our vacation was not ruined. I think this company is scam. They literally steal money. I want a refund, not, "Hey let's take another flight in the next year so I would have to call them, wait on hold for another 4 hrs, get bounced around." If somebody else here to say, "Hey let's put a lawsuit on this." I would be in. I am so pissed and disgusted.

I booked and paid for a return trip to Puerto Rico with Travelocity.ca. I was left stranded in San Juan and Travelocity would not help me. I was left on hold on the hotel phone for 1 1/2 hours and cut off twice, for an additional cost of over $200 CDN. It cost me an extra $2800 on top of what I had already paid for my trip to get home and Travelocity did nothing to help me with this compensation. I basically got told that it was not their problem. I thought that a travel agent was there to HELP its customers. I will not be using Travelocity again.

I had have a reservation for September 20th 2015. When I made the reservation I was able to book and not pay. So, when I went to go make a reservation for October 23rd thru the 25th (at The Trump Taj Mahal at Virginia avenue Itinerary) I put in my debit card not realizing it was gonna take the whole payment. When it did I canceled right away but it would take about five days to return the money. I couldn't wait that long because I had payments coming out the next day. I called Travelocity and asked for a merchant's release form. No one seemed to know what I needed to get my refund faster from my bank. I called 6 times to get the proper information and it still could not get done. I'm very disappointed in the service I have received from Travelocity. I have to say I will not be using their site anymore.

I booked a flight for Christmas in July 27, 2014. I changed plans due to Ebola quarantine/flight restrictions. I was told I have a year to rebook the flight. I called British Airways on the 27 & 28 of July thinking they were the ones in charge of flight. British Airways said to contact Travelocity since I booked it through them. I called Travelocity on July 28, 29, 30 and was informed I called too late and a supervisor called Angel said it's policy. They cannot refund $2227.45. I can't recover. I can re-book, he said. And he give me 50% of hotel. "I don't care for hotel," I told him. I just need money or at least a discount if I rebook the flight. He claimed, "British Airways says they cannot award me credit for it." You would think customer service would have called or emailed to let you know your time to rebook was up. I mean it's over $2000.00 -- that's a lot of money. I think something needs to be changed.

On July 15th, I booked a 2-night stay in a hotel in Sitia, Crete, and I was sent a hotel booking confirmation by Travelocity via e-mail with an itinerary number. Now, three weeks later, I want to review my hotel booking before flying to Crete, and when I click on the 'Go To My Itinerary' link near the top of the e-mail (in a green box) and put in my e-mail address and itinerary number that I was sent, the system tells me, "You may have entered an unknown email address or an incorrect itinerary number." I double and triple check to make sure the information is correct, and try a few more times to access my itinerary, but I keep getting the same message.

On July 17 I booked a flight from San Antonio Texas to Indianapolis Indiana for a departure on July 30, 2015 and a return flight on August 3, 2015. I used Travelocity's online form to book the flight. All of the appropriate input blocks were filled correctly. I reviewed carefully what I had requested. So I submitted the form to them. The confirmation was sent to me the next day via email but I did not check it when it was sent. When I did check it on July 29 I noticed an error stating that I was to depart on the same day I was returning, August 3.

Booked a vacation package on Travelocity and on the night of arrival, the hotel is sold out! We had a red eye flight and so it was after midnight when I had to go to another hotel with 2 young children in tow. Travelocity had a "guaranteed room available due to late arrival" on their website but when I mentioned it to the hotel manager he did not know anything about it. When I called Travelocity the following day the agent told me that there is nothing they can do and it's out of their control. Then Travelocity should NOT guarantee anything if there is nothing they can do for their customers when they get turned away in the middle of the night because the hotel had sold out!!! Remember, this is a hotel room that I already PAID for in full weeks before my trip. The hotel had made amends, upgraded us and all that but it was still a major inconvenience for us.

I was in Biloxi Mississippi and tried to book a room at the Beau Rivage Hotel and Casino thru Travelocity. The response was no more rooms. I assumed that meant they hadn't charged me for a room, But they charged $323.00. I was not sent a confirmation of any kind. It wasn't until I checked my bank card account that I noticed the charge and tried calling Travelocity to explain the problem after 2 hours on the phone on 2 different days and telling 4 people I could barely understand that I was told there was nothing they could do to refund my money. I searched Travelocity reviews, and found out how they really do business - they rob people. They don't hold a gun to your face but it's the same thing. I pray that people will research this company before using them. Like I should have!

Booked a vacation package with Travelocity.com. I expected the system to generate dates for the hotel booking to coincide with the flight arrival and departure dates. When I look over the itinerary once booked, the system missed one hotel night. If I would not have reviewed my trip I would have arrived in Mexico to be told that I was not checking into the hotel until the following day, and would have been without a place to stay. When I called to have this issue fixed, I was told that it was my fault for not reviewing the itinerary. When I explained that I booked everything and made sure that I had my hotel booked for 4 nights, they went about telling me that the system constantly has glitches, and that it's my responsibility to review the itinerary. And when I told him that this is the reason I am calling because I reviewed the itinerary, he apologized and said the system again always has glitches.

We received a confirmation for a hotel reservation in Chicago, IL, a seven-hour drive from our starting location. I called one hour before arrival to check on parking at The Wheeler Mansion, and they told me they didn't have any rooms available. I was livid. I received a confirmation #. I then called to Travelocity and spent the next 3 hours on the phone (roaming minutes) to get situation resolved which still has not been resolved. We then spoke to a gentleman from India "Shawn" who booked us another hotel room and told us that we would be charged because it was an error on the part of Travelocity. It took us an additional 4 hours from finding out we actually didn't have a room at our original confirmed hotel to check into the "apparently paid room" at the next hotel. Received confirmation from hotel that reservations were made but not confirmation of payment from Travelocity or $100 credit for next use of Travelocity.

Booked a hotel with Travelocity, 1 hour before arrival they called and canceled my hotel. Then they promised to find a comparable hotel or better. They failed miserably, ended up refunding my money which I don't have yet. Had to pay for a hotel again, which turned out to be a horrible night of sleep. Never experienced customer service this bad. This has been a NIGHTMARE. Please don't trust these people. They have no regard for your feelings. They ruined my vacation and they'll ruin yours given the chance.

I'm currently in the process of moving from Nevada to Florida for my grad school program. On July 11th, I booked through Travelocity my hotel stay for when I arrived in Florida since I don't have an apartment set up yet. I also had my cat with me, so a pet friendly hotel was important. During my travels, I had a car incident and was stuck in another state. I contacted Travelocity and explained that I would need to edit my reservation for check in to be the following day due to my current issue. Agent changed my reservation and I sent a confirmation email about the changes. I arrive at the hotel in Florida (after driving all day) and the hotel couldn't find my reservation in the system. I explained the situation to the hotel agent and they said they never received the reservation change from Travelocity. Since I didn't arrive the day before, my hotel reservation was then cancelled (oh and now the hotel is sold out).

I cannot believe how this business manages to stay around!! They suggest the customer buy insurance in case they have a medical or personal emergency. When purchasing the ticket, I mentioned that I need a wheelchair to board and deplane. I was unable to take the flight because of excruciating back pain, I couldn't move without screaming in pain - they still charged me 75% more from my original ticket!! "Take it up with the insurance company," they stated. I asked about the airline and they said, "It's policy." WARNING: DO NOT USE TRAVELOCITY OR THE INSURANCE!!

Booked a hotel and flight reservation by phone, agreeing to $2,706.20. When I received a receipt online confirming charges, they tagged on an additional $440.62, which I never agreed to. I contacted my American Express Wells Fargo Card dispute resolution. They closed the case, concluding that the additional charge was for booking fees. I never agreed to such fees, and would not have agreed to the total amount charged of $4,137.40. My issue is with Travelocity by adding additional charges never agreed to and telling W. Fargo these are their usual booking fees. Such fees should be agreed to by the customer rather than tacked on after the fact.

15 Feb 2015, booked round-trip flight from Kansas City to Italy for travel 18 Jul 2015 via Travelocity website. Provided Passport info (#, expiration date) at time of booking. The route to and from included Chicago US, Toronto CN, Frankfurt GR, and Turin IT. The flight booked successfully, at a cost of just over $1700. Arrived at MCI on time, 18 Jul. My boarding pass was denied due to insufficient days prior to expiration to accommodate travel through Germany, which requires 90 days beyond the departure from the country. (Also, France requires 6 mos validity past departure date from country.) Rebooking the flight would require an immediate passport renewal - not an option. If I couldn't travel on the itinerary/ticket, how did the flight get booked in the first place?

I've been trying to call customer service for THREE days! Their system is ALWAYS "down". They say "please call back in an hour" EVERY hour of EVERY day. There is a charge to cancel or change reservations if it is less than 3 days from the date of travel. I needed to change the car rental six days before arrival. How convenient that their system is constantly down so that customers cannot cancel or change reservations. Quite ridiculous considering I was looking to UPGRADE, not cancel. Instead, I had to call my credit card company to stop payment altogether. I will never work with Travelocity again and will continuously tell people of my experience.

Booked our trip 12/18/14 for a trip beginning 7/12/15. The itinerary stated, no need to follow up, booking has been confirmed. We arrived for our flight to find out, the flight was canceled 4 months prior & we were never contacted. The airline stated they notified Travelocity & it was their responsibility to notify us, because we were dealing w/ a third party. We had to re-schedule our flight for the following day. We were out an entire day of our vacation, travel time, expenses & vacation time we utilized from work. When attempting to rectify the error hours on wait, intentional dropped calls, passed from supervisor to supervisor explaining the problem numerous times. 4 days prior to the end of our trip, we received an email by Travelocity re: Your flight details have changed w/ a confirmation # for the following day and cancelled 2 of our flights.

I'm so upset! I booked a cruise through Travelocity. I did it over the phone. I was told about the on-board credit but was never instructed on how to redeem it. I happened to investigate myself by going online only to discover that I was not eligible. I called and was told by the agent that I WAS qualified and the promotions department would call me back. No call. Again -- poor/unclear communication. The $750 credit was the main reason we booked the cruise. There was no service recovery of any sort. I'm SO upset! The supervisor on the phone was not sympathetic and did nothing to try to help me. I'm SO upset!

I made air travel reservations with Travelocity with multiple destinations. I am flying to Istanbul Turkey arriving there on Sept 30. I board a cruise on Oct. 2. I will fly back to US on Oct 11 from Athens, Greece. I made a hotel reservation for two nights in Istanbul for Sept 30 and Oct 1. Unknown to me the Travelocity site defaulted to Sept 30 - Oct 11 at a cost of over $1900. At the point where I believed I could review that reservation prior to booking the two nights in Istanbul, it booked and charged me. I immediately attempted to get Travelocity to correct this. Travelocity informed me the hotel won't cancel and will charge the full $1900 as the penalty. When I spoke with Travelocity they were unable to reach a supervisor and essentially told me they could not help and that I should contact the hotel. It was the fault of Travelocity and they are the ones with whom I have the dispute! What should be my next step?

Booked Super 8 through Travelocity on Blue Earth, Minnesota. What a dump. Mold in the shower and the place stunk. No ice machine working and the most unfriendly people. Thanks for the recommendation.

When we got to our destination we had no room regardless of our Travelocity booking info. The hotel called around bs and stuck us in some rich infested nightmare. It was our wedding anniversary.. Thanks Travelocity.

Asked Travelocity to change my car reservation with Dollar in Barcelona. They called Dollar and had it all set. Got to Barcelona and the reservation had been cancelled. No car. Waited two hours to get car from another rental car company at almost twice the cost. I am now on the phone with the customer service dept on another matter and I have been waiting and waiting. If you call to make a reservation they will answer in two rings. Getting customer support is very difficult. I have been using them for years and they have kept going downhill.

First off booked a flight and hotel thru Travelocity to Austin Texas from Atlanta Ga. I called them and talked with a rep to change my hotel and they charged me. Then I saw up to the room and it's not in their system so I have to pay again out of my pocket. Ok. Then I'm headed home two days later. Get to the airport and they don't have me in the system. Then I call to try to get a new flight but I'm on hold for soooo long that the last three flights leaving for all have departed while he's still got me on hold to talk to a supervisor. I'm on hold now while I'm typing this.

I had a question about flight travel protection. I purchased a trip for my daughters family to come here for Christmas. My son-in-law is an active duty marine so I purchased flight protection. After buying their tickets, I see the protection only covers illness. Other insurances cover many other things that can happen - such as a military deployment. I called Travelocity and was told wait time over 2 hours. I opted to have them call me. When I picked up the phone, a recording told me to have correct person on line. I was then told I was being transferred to a representative. I then heard nothing but a dial tone.

Website allowed me to select flight then changed to later flight without notifying me. I will never use Travelocity again and will tell everyone I know not to as well.

We booked our trip to Canada through Travelocity for flight, hotel, and car rental. When I booked the trip, I called Travelocity's customer service to confirm that I would be able to use my VISA debit card to book everything because we don't use credit cards. I was assured by the Travelocity rep that I could use my debit card for everything so I completed the booking. When we arrived in Canada, we were denied our car rental by Avis because they said they do not accept debit cards. They explained that this is their policy and there wasn't anything they could do to help us even though the rental was paid for 4 months prior).

Thanks to Travelocity, we almost could not get out of the Bahamas. We were coming back to Newark through Charlotte and only had a 45 min. layover. This is apparently illegal and Travelocity books them all the time. The clerk could not even process our first flight to Charlotte because of this. We spent an hour trying to find another flight out later that day that wouldn't cost us thousands to change (there were 7 of us). This is extremely stressful when you have limited time as it is to get through customs and to your gate. Finally, out of sympathy, the supervisor was called and was able to override our flight change. Lesson learned, never use Travelocity again. Go direct to airline.

My mom is traveling on a multi-leg ticket from India. She is on her last leg and needs to go back sooner to India but Travelocity is refusing to change her ticket even though it is a changeable ticket because their system has a flaw. Why should she pay for their fault when she has a valid ticket? Worst customer service ever...such rude agents and supervisors.

We booked a flight with Travelocity. We paid over $100 more than the original quote because we wanted a later flight. We were worried that it would be difficult to get to the airport in a strange city on time. Today I get an email that says my flight has been changed to an earlier time than the lowest price was. I have been trying for three hours to talk to a representative and I am constantly on hold. I can't even tell them how upset I am. DO NOT book your flight with Travelocity! Their customer service is nonexistent.

Travelocity is the worst booking site ever. They kept me on the phone for 2 to 3 hrs at a time, and I called minimum 12 times for the same problem. They were sending me a confirmation number for my refund but never received the refund. This is getting very frustrating.

I booked a flight and hotel through here and paid for a protection plan to later find out it wasn't honored. And when I want to cancel due to being hospitalized they couldn't do anything for me and I had to call the airline and fix everything myself.

Booked Edwardian House Bed & Breakfast in Picton Ontario on Travelocity.ca online. The hotel called me to say they cancelled my booking! They did not have the room that I booked available. And they don't take credit cards only cash! Travelocity should not show a hotel without availability and not show a hotel as accepting credit cards when it does not. I tried to call Travelocity and got transferred 3 times- waiting 15 minutes "each" time. Then the final straw. After being on hold for a third time for more than 30 minutes they disconnected me! I would never use Travelocity again ever!

On Friday, 6/19/15, talked to live person at Travelocity to book 3 rooms for dates of 12/19/15 to 12/24/15. Had viewed lower price on Priceline, but assumed it would be easier to talk to someone at Travelocity to book the 3 separate rooms. Travelocity representative stated that it would be easy to get lower Priceline price by going to their Travelocity Price Guarantee section online and plugging in information after rooms were booked. Luckily, I checked site immediately after booking rooms - the site says (which representative failed to tell me) you must complete within 24 hours. Unfortunately, site also says you must take screenshot of cheaper price and attach to your application for lower price guarantee. I'm not too savvy with computer, but got help to enter screenshot for each application for each of the 3 rooms. However, they required that I use email address that they said they had on file for me.

I made a hotel reservation through Travelocity and had to cancel the reservation two days later. They didn't refund the full amount of money. I called the customer service and spent about an hour to fix it. Now it's been a week. Nothing happens. I'm on the phone with a "SUPERVISOR" right now. 40 minutes have passed. She's still trying to figure it out. No explanation. Dead silence at the other side of line for 10 minutes. I am asking "Why does it take so long?" "I'm still figuring it out." Another 10 minutes wait.. Now she just hung up on me. Great! I WILL NEVER EVER USE THIS WEBSITE AGAIN.

On February 20, 2015 I have made a reservation for my trip to Dominican Republic. Unexpectedly I did not receive any confirmation from Travelocity. That happened for the first time as I have made many reservations with that company before. I got back to their site and found out that my reservation was not booked. I followed instructions on a computer and had to do that reservation from the beginning. I received confirmation from Travelocity soon. When my billing statement arrived they charged me twice for one and the same trip. I have made many attempts to contact Travelocity. They do not answer my phone calls.

I booked a flight through Travelocity. Cancelled it within their 24 hour window. Their site says you can cancel within 24 hours and get your money back but they are not explicit in explaining that they keep your booking fee. I searched everywhere to find out whether the booking fee was not part of the reimbursement and couldn't find a single link. I hear it is buried somewhere in their website but I've yet to find it. They should at the time of cancellation state that the Travelocity fee is reimbursable but they don't. This is intentionally misleading. I am fighting with them to get my $7.99 back. It's not a huge amount but I'm not going to let them get away with misleading their customers this way.

On July 9th I mistakenly made reservations for the same night at two different hotels. Upon realizing my mistake I called Travelocity to ask for the cancellation fee to be refunded. The customer service rep was very pleasant and although she was difficult to understand, she assured me I would be refunded the cancellation fee, due to the fact I had booked another room through them for the same time. However, my card was charged for both sets of rooms and then refunded only a portion of the hotel we would not be staying in. The amount was even larger than the previous cancellation fee. Upon calling again, my husband was told that even though we had a copy of the cancellation, minus the fee, that we would still be responsible to pay it. I am contacting my credit card and submitting a charge of fraud. I cannot believe this company is allowed to operate legally in this manner.

I tried to book reservations for Good Friday 2015 thru Travelocity in an area with several hotels in several nearby towns. After 2 hours, Travelocity failed to respond with an itinerary or location. I emailed them and they suggested I call the hotel (the one for which they failed to name, etc.) and give the hotel my credit card number again. I refused to give my CC number out again. I booked thru Expedia and traveled. Next month, Travelocity charged me $97.45 for a "no show" and still refuse to credit me for THEIR error. These people suck canal water - DON'T USE TRAVELOCITY!

We booked flights online and received a confirmation email, which clearly stated with confirmation codes that our flight were booked and we did not need to anything to confirm our reservations and stated that our flights were non-refundable. We called to add an additional person to our itinerary only to learn that our reservations were lost and cancelled. None of our confirmation codes or ticket numbers were able to locate our flights through Travelocity or the airline. After being asked to repeat information over and over again, I asked to speak to a supervisor multiple times. Instead of transferring me to a supervisor I was asked why I needed to speak to a supervisor when she had done everything to locate our reservation and then she abruptly hung up on me! When I call back to speak to customer service it said there would be a three hour hold time! We took our business elsewhere and will never book anything with Travelocity again!

I received (6/24/15 2:13PM) an e-mail from Travelocity Subject Delta Airlines Flight Deal. In the e-mail was a hyperlink "Book your Flight today". Up comes a Travelocity Site with Delta Flight Deals Search Flights. Since there was no restriction that flight needed to be on Delta I selected LAX-BCN on Sept 5, 2015 - Sept 22, 2015 for 2 persons. Underneath the selection you can click on Advanced Options where you can select Preferred Airline and Preferred Class. I selected British Airways Business class and was quoted $2,700.58 thinking they had a great promotion I booked the flight on my phone. After I got home I logged in the BA website and saw that everything was booked in coach. Confused I called Travelocity that flat out denied that the possibility even exists. Being an engineer for over 30 years I tested it on my iPad and you just get the normal Travelocity website - price over $4,500 per person.

This company has total disregard to their customers. I tried to change and then cancel my trip. Each time I was put on hold or called back at an unreasonable amount of time to wait. Needless to say I have been trying to correct this matter was never corrected. I got the run around, hung up on twice, told many different stories. While supposedly speaking to a supervisor I was put on hold for a long time. When she got on the phone I could hear the other (Hindu Indians) in the background. I asked her why do I hear the same people in the background. They laughed, spoke in their language, sang and kept me along for the ride. Needless to say my dilemma was never corrected.

After booking and paying for a trip to NYC for my daughter to see two colleges, we arrived at the airport and our flight had been cancelled a week before with no notification. We had to rebook at our own expense on another flight the next day. When I spoke to Travelocity, which took three phone calls of over an hour apiece, two being disconnected on their end. The supervisor who clearly works at a call center in another country, misunderstood (I can only guess) and cancelled our hotel for a week and our flight home. She used my travel protection to do so. I ended up with no flights or hotel and when emailing this to customer service, I get a scripted email back saying, "We are so sorry you were not satisfied, we want to make customers happy." Such a disaster, so stressful, and now SO expensive. Please book through the airlines and the hotel. Travelocity is not interested in your welfare.

Total scam. 2 credit cards declined on booking. Next day all money removed from accounts. Took me 3 days to get a hold of a person. Email said response in 48 hours. Took 4 days. On hold third day for 10 hours. Finally got through. Was told I booked through Hotels.com and transferred. Finally transferred back to Travelocity to lady I could not understand. She would not allow me to speak with her supervisor. Would not give me updates. Just put me on hold for an hour at a time. No apology. No explanation. She finally said it was taken care of. I said my peace and hung up. Lady then called me back 4 times in a row!!! I finally put someone on the phone claiming to be my lawyer and to stop harassing me. I did get cards refunded. But it wasn't easy or pleasant!!!

I booked my travel to Riviera Maya online. I was not aware that transportation from and to the airport was not included in the package. My nightmare began when I called back to purchase transportation to and from the airport. They sold me transportation to a different place than my destination. When I tried calling back multiple times I was hung up on, put on hold forever, and transferred to other incompetent individuals that offered no help, no assistance and giving me wrong information, i.e., "we do not offer transportation to your hotel." I later found out that was a lie. I now returned from my trip and had purchased travel protection. Unfortunately during my trip American Airlines left my luggage behind and returned it damaged. I have been trying to contact Travelocity for the past four days without success. My advice to you is to never use Travelocity unless you want a never ending frustrating vacation.

I made a reservation on line Wednesday evening. When I checked Travelocity site Friday evening, the same exact trip, hotel and airfares went down $357.00. When I called them about this they said I should cancel the flights, rebook, and they would waive the change fee price, instead of just issuing me a refund. When I booked, they said "ONLY 2 TICKETS LEFT AT THIS PRICE." Now at the cheaper fee they say "ONLY 5 TICKETS LEFT AT THIS PRICE." SCAM, SCAM, SCAM, and not at all accommodating. If they are going to have a price guarantee, then honor it regardless of time.

I wish I could give ZERO star if I had the choice. You have to change flight by calling the customer service located in Philippines. I spent totally more than 2 hours to tell different reps about my request and being held more than one hour and got hung up. It is extremely difficult to talk to their customer service. I will never do business with Travelocity.

I pray that my trip is better than booking it. To begin with this will be our third and last time booking any travel with Travelocity or Expedia. Upon receiving our email confirmation for our upcoming trip we realized that the return departure time was incorrect. I called back in less than 3 hours to inform them of the error. I was put on hold for more than an hour only to hear that the representative that I was speaking to was unable to rectify the error. I was then placed on hold for the 2nd time a spoke to a supervisor, who cancelled the original reservation. She then rebooked the same package with a price increase. I was informed that a credit for the difference would be applied to our credit card.

I attempted to book 4 nights at Four Seasons Vancouver and was quoted $1685. When I proceeded to finalize the transaction the price went up $20 saying "prices change". I did not conclude the deal by pressing the confirm button. I then went back in and started the whole transaction again. Completed the deal for $1705. When I checked my credit card I saw I was charged both times. I immediately sent TRAVELOCITY an email and received a few hours later a stock reply saying they would respond in 48 hours. The reply was later than that and they said they had had large amounts of inquiries to deal with and the $1685 fee was to "test the account for validity".

On January 28,2015, I booked a trip to Puerto Vallarta through Travelocity. This included flight and hotel. We were scheduled to leave on June 8, 2015 at 0530. Months after booking I received an e-mail from American Airlines, that our flight had been rescheduled to depart at 0755. On June 8, 2015 at 0300 in the morning I received a voicemail that our flight had been canceled and rescheduled for the next day. I called Travelocity and was told that I needed to contact the airlines. Called the airline and was given the option to drive to an airport 79 miles away from my home, which I did. We got to the airport on time and this flight was delayed (mechanical problems).

Tried to change a reservation with Travelocity. Didn't return call after the promised one hour. Then held for 3 more hours for their "Service" Department. They finish the call by hanging up or disconnecting the call once they closed their Arizona office at 12 am. So we are still in Hawaii, three hours earlier at 9 pm wondering how to get our reservation to the correct Marriott hotel of which there are two very different ones here. The Mariott Kamehameha is right in Kona downtown and the Marriot Waihaloa is north on the Kona Coast, and much nicer.

I reserved a car through Travelocity when I made my plane reservations at Dollar Rental. Now, 2 weeks after my trip I received a bill in the mail from Dollar Processing Services for $5.10 in highway tolls (they were all electronic - no toll booths to pay the tolls) and a $75 processing fee. I called them and they said that I should have known to go online to the highway toll website and pay my tolls online with my credit card. Well, I didn't know that so I asked if I could still do that but of course now it's too late. I think a small administrative fee would be acceptable but a $75 administrative fee?? That is ridiculous, outrageous and in my opinion, a SCAM. I will never use Dollar Rentals or Travelocity again if I don't get some know of fair resolution to this. Travelocity - do you care that your car rental partners are treating your customers like this?

We made a reservation over the Internet. Called from New Jersey to confirm. We paid our last 306 dollars. When we got to the hotel at 12am we were told they had no rooms. We were on the phone for 45 to find out we could only get a refund that would take several days. With no more money or hotel room. We had to sleep on the car. Don't trust Travelocity.

I booked a room for 5 people. I was charged an extra fee of $120 for an extra guest. Cool. Hotel contacts me and tells me all their rooms accommodate 3 people. They tell me to book a second room. Too late to find another hotel that is affordable or decent and they charge a 50% cancellation fee on a $600 reservation. Total scam. Travelocity sells reservations for rooms that do not exist. The hotel had no room that held 5 people. So you call to fix and get an illiterate Philippine call center that lies and gives wrong numbers to US offices that don't exist. It's a scam from top to bottom. When they get it right it works out fine but impossible to fix mistakes. I've been on 1.5 hour call and spoke with 7 people, each dumber than the last.

Service at Travelocity is horrible and they compromised my credit card, the hotel does not exist, because I have not gotten a hold of them as of yet to cancel. Travelocity did not help with situation and hung up on me. They seem to know nothing, could not raise them either (fishy). In regards I will be warning others of this and hope they stop their service it is useless. Thank you.

I had a non-cancelable hotel reservation per hotel policy which I had to cancel since the event I was to attend was cancelled. The Travelocity agent I spoke to informed me of the policy, but offered to contact the hotel to negotiate the policy on my behalf. She successfully cancelled my reservation and I was refunded the full amount and incurred no additional fees. I did cancel a week in advance but, without the agent contacting the hotel, I would have been responsible for the full amount. Thank you to customer service.

In large letters, the site says "There is no charge for changing a flight", in teeny tiny print it says "The airlines charge $200 to change" - very misleading. When you want to book a flight, wait time for an agent is 2 minutes. I have been waiting for 45 minutes on hold for an agent to apply the credit and am not encouraged by all these reports which say they find reasons not to apply the credit. My advice - find your flight on Travelocity and then go around them and book directly with the airline. DO NOT USE TRAVELOCITY TO BOOK YOUR FLIGHT.

On May 31, 2015, I bid for a 3-star Top Secret hotel in Palmdale, CA for $64 a night. When I completed the purchase, the hotel I was assigned to was the Ramada Palmdale, which the Travelocity website rates as a 2-star hotel. The 2-star hotels were listed as being $38 a night. I immediately called your customer service and was told to call back the next morning. When I did so, I explained the situation and asked for a supervisor and was put on hold for 40 minutes. I hung up and tried again with a 20 minute wait for a supervisor.

I discovered via my itinerary that the representative incorrectly booked my 13 yr. old son's plane ticket as an adult, and my 16 year old as a child. One bedroom was also booked under the 13 year old's name. Of course, the representative's verbal confirmation was free of any errors. The next representative, and the manager, claimed that the error must be from Spirit Airlines, and told me to contact Spirit. Yet, all of my information was generated through Travelocity. Next, the manager actually tried to convince me that the email just had a typo. Yet, the itinerary listed under my account, on their website, matched the information in the email. When I asked the manager to please contact Spirit Airlines, and the Flamingo hotel, and provide them with the correct information, he put me on hold for 15 minutes, and then hung up. If that wasn't bad enough, he did not follow up.

I am furious with Travelocity. They will find every way to cheat you out of you money and take it. I booked a ticket over the phone, and they misspelled my name with a P instead of a T. When I called to cancel a ticket because my sister couldn't make it, they basically said, "Sorry I can't change your name, and if we cancel, there will be no refund." They didn't bother to give me any other options. So we had to call American Airlines directly and we were able to get it resolved. Really, these Travelocity people are ridiculous, a whole bunch of foreign customer representatives, who don't give a **! I will never book with Travelocity ever again. They are thieves!!! Oh and his name is **!!! Karma will come back to you.

The first one was several years ago when Travelocity refused to honor or refund tickets from Mexico to the US, for a day when there were no flights out of Mexico City to Denver. We had to buy new tickets and pay for them again. No compensation, lots of fear, lots of confusion. They said that it wasn't their fault that the airline wasn't flying, even though, we had tickets in hand. The second was a month or so ago, when we had bought tickets to Shanghai China, through Travelocity. We spent hours and hours on the phone trying to make the tickets work when it was found that a flight had been cancelled to get us back home from Shanghai. Travelocity took no responsibility for that. We had to do it ourselves with United customer service, and AirAsia. They each said that it was the responsibility of Travelocity to work it out. Then when we arrived at the airport, it turned out that we needed a visa. We have had visas before, no problem.

It took a total of 2.5+ hours to purchase my ticket. After I spoke w/ a very sarcastic male, when it came to purchasing my ticket, I wanted to use some of my AMEX points. He hung up on me. I called back, spoke to a very nice rep and booked my round-trip flight from IN to AZ, USA. I also purchased the insurance (1st time). I was not able to take that trip, because of health reasons, so I called and told the airlines. About 2 months later I wanted to book another trip and use my 1st ticket. I couldn't use the ticket or get anyone to assist me with the insurance... So I paid for that ticket roundtrip to WA... also. To date, I can not get a real person on Travelocity... it's press this number, but no one will talk with me about what to do with the insurance... my time is almost up. I BELIEVE that is the way they want it! Never again Travelocity!!! I want to talk to a real person and get another flight. I paid for it!

This is my response to an agent who has tried to contact me in regards to my complaints 2 days after the matter is resolved. So unorganized! This case has been resolved. I was speaking with the agent over the phone and sending her screen shots via email so that she had a visual description. Your agent could not help me over the phone. The 17th time I had called prior over a span of a week on a mistake that was made on either Travelocity's end or American Airlines.

I booked a 12 day trip with Travelocity. I did all the right things and made sure to get travelers insurance. I went to change my flight so that I could leave a day earlier and they had to completely recharge me for it. On top of that they charged me a fee for changing it which they said I would have reimbursed. They didn't charge my card until two weeks later. Not only that but it was for an extra $200 that they charged me. I have no idea where they got this number in their head. But my account was then overdrawn and I had to pay a fee for that. The bills that I had tried to pay didn't go through and I had to pay a fee for that AND what was even more frustrating was the overnight tour that I wanted to go on for my trip that I tried to pay for ended up being sold out by the time they had finally fixed the problem. The tour was the big reason for my going on this trip anyway.

I had a $105 credit. I had to change a flight. They refused to allow me to use the credit because they'd issued the new ticket under a new number. Was talking for two hours, could never get a good reason why I couldn't use the ticket. Ended up giving up and lost the credit. Avoid at all costs! ** was our representative. After three hours she was still unable to help in any way. I will never be using travelocity again and I would suggest you do the same. Book with the airline directly!

I had travel credits for American Airlines in the amount of $158.77 from a previous trip to Cabo San Lucas that had to be cancelled due to a hurricane in October 2014. We had trip insurance and was refunded for the hotel and airport transfers - Travelocity said that we could not be reimbursed for the flight, but that we had a flight credit of $1,283.96 ($641.98 for both my husband and myself). Travelocity told me that we had to book a flight prior to March 9, 2015, and if there was a remaining credit, we had until September 22, 2015, to use the remaining credits.

I made a reservation for the Baymont Inn and Suites in Temple Texas, for March 28th, one night. It was for two queen beds and a pull out couch. I was traveling with my daughter and her four small children, 8 & 6 years, and 11 month old twins. The agent assured me repeatedly that there was no charge for the children. I also told her that there was a possibility that two other teenager children (15 and 16) might be in the room. She consistently said no charge for children under 18, and she noted it on my special instructions. When I got to the check in the attendant, **, told me that it was a Temple city ordinance that there can only be four people to a room... regardless of age. I found out that is not true, after talking to several city officials, including **, who is the liaison to the hospitality industry in Temple.

WARNING. PLEASE SHARE. I want to make sure that everyone is fully aware of what they are getting when they book travel arrangements through Travelocity. Back in February my daughter booked a flight to LA for a cruise. She purchased the tickets through Travelocity. She was taking a cruise with family celebrating for two marriages in our family. She planned the trip carefully recognizing that she would need to be back home on the 8th to attend her son's preschool graduation (a memory you never get twice). Her departure flight was fine everything was good.... They arrived, went on their cruise and returned to the airport as instructed on their itinerary for their flight home.

Travelocity is keeping the refund that the hotel received from them. So, they just got paid twice for a place that I did not stay at. This has to be Fraud somehow. How can they keep the payment from me and also keep the payment from the refund of the hotel? The hotel stated that they had to refund it to Travelocity and they will not give me my money back.

Needing to make adjustments to flights and eventually canceling due to schedule changes by the airlines, I was forced to deal with Travelocity rather than the airlines. Hold times usually lasted for longer than an hour and would eventually be hung up on after an hour. Periodically, agents would click on line and place me back on hold without saying anything. I have been hung up on no less than 15 times over a two week period. Their website has zero functionality to handle anything service related. Requested speaking with supervisor and was constantly hung up on and would try to call back and would ALWAYS go through the same issues again. I WOULD HIGHLY RECOMMEND THE AIRLINES DISCONTINUE THEIR RELATIONSHIPS WITH TRAVELOCITY AND EXPEDIA! By law, I have the right to cancel my flights because they changed flight times by over two hours.

I noticed that United Airlines flight had changed the time for flight in May, booked through Travelocity. The change was to a time 40 minutes later, which drastically altered my ability to meet the requirements of my trip. I called Travelocity customer support, and they immediately informed me that I could change the reservation for a penalty. When I explained, again, that United had changed the time, they put me on hold for 15 minutes, and got back to me with the good news that they would not refund the ticket but would allow me to rebook without penalty. I asked him point blank if I could use the ticket to fly to destination other than my original destination, and he said definitely. However, he told me, I would have to call Travelocity again at the time of rebooking, and then the Travelocity agent would have to call United again in order to waive the penalty at the time of booking.

Words cannot express how bad their customer service is. It is utterly amazing that a company can behave this way and be successful. Travelocity customer service insists to do only one thing and that is to make it impossible to receive any kind of help. The wait time will be over an hour every time you call. When you call, they say they will help you out by either transferring you to a non working number, or tell you they will need to direct you to a manager in which they will put you on hold for another hour.

I booked a hotel deal in Yakima, WA about 2 weeks before my trip. When I arrived at the hotel, I realized I had accidentally booked for May 5th, not May 4th, which is what I meant to do. The hotel was gracious and agreed to not charge me any additional fees and, thankfully, they had a room available. When I called Travelocity customer service to assure that I would not be charged twice (for both nights), the rep informed me she had to call the hotel, which she did, and communicated to me the same sentiments, no additional fees. I don't remember now why, but she put me on hold a second time to call the hotel back and she never came back on the line. I was on hold for 30 minutes.

I phoned Customer service to cancel a hotel booking. I was on the line over 1.5 hrs and put on hold for at least 1 hr+ of that time... THIS IS ABSURD! Surely it's a tactic to have you hang up so they can charge you the non cancellation fee due to not completing the call. Once I spoke with the customer service rep and informed her of the cancellation there was no reason to put me on hold. All she had to do was simply send me a confirmation email and take care of the rest internally. I have never had to cancel a reservation through Travelocity before but I'll surely book direct or through another vendor next time. Awful service.

I scheduled a completely non-refundable trip to San Francisco (this was fully disclosed by the company). The plans had to change a couple of days later. I called fully expecting them to be defensive that I couldn't receive a refund. I was on hold for a long time, WELL worth the wait! The rep contacted each airline and the hotel and car rental company. I was refunded nearly ALL the costs (more than 2/3) and the remainder was "refunded" in flight vouchers! I was surprised and SO PLEASED! Great customer service!!

Travelocity, Hotel.ca & Expedia have been cancelling my hotel reservations for no reasons for the past 2 months & I've had enough. Today I was travelling & decided to book my hotel for 4 nights through Travelocity.ca. I went through the whole process & was successful with my booking. A few hours later I try to check in & the hotel tells me that Travelocity has called them to tell them that my reservation was fraudulent (which is impossible because I wrote my billing information the same way my credit card company has it) & was humiliated and asked to leave.

I booked a room for a funeral out of town. I gave them the address of the venue and they were very helpful with finding a location close by. Booking was very easy despite the heavy accent of the woman booking the room and me having to repeat the spelling of my email multiple times but hey maybe it was me. If that was the worst no biggie. I was told I would receive a confirmation email shortly (perfect).

Wednesday night called them and got jerked around, then put me on hold to transfer corporate, and after 15 minutes on hold, I was disconnected.

Purchased a travel package for 4 days. Total cost originally was $1291.44. When Travelocity finished with taxes and other fees, the new cost was $1498.67 (additional $200 plus). When I received the confirmation the times were incorrect on flights. Called to have flight times corrected and they had to recharge my credit for the full amount. Received confirmation and Car rental time was not corrected accordingly for pick-up. Called to have car rental corrected and they had to recharge my credit card Again, 3rd time.

I logged onto Travelocity to book a flight for my son and I for SEPT 2015. I am a first time user, so I went through the entire process. Clicked book now, and it stated that it was processing my order. I went to print it out and saw that it had not gone through. I called them directly and was on hold for almost an hour. I finally got someone on the line and she recommended that I try it again while I was on the phone with her. The same thing happened again. She told me that she could book it for me if I gave her all of the details. Each time I had tried it, it gave me itinerary numbers however she could not see them on her end. When she attempted to book it for me, she quoted me $100 higher. I lost it! She said there was nothing she could do, so I asked to speak to a supervisor.

I booked 11 flights for my family US to Canada through Travelocity which was a BIG mistake! I realized right after booking that I needed to change the return flight and make a minor name change. The website states that you can do it for 24 hours from the itinerary page under "manage booking" which is false. I called and the return flight was canceled but the name change from ** was not made so I called back the next day. Now, I seriously think the "call 'service' team" in India finds pleasure in harassing the company's customers.

Last night I checked my air reservation for Los Angeles in May to attend my son's grad school graduation. Realized to my chagrin that I had booked the flights (months ago) for the wrong weekend. I realized I screwed up and I would forfeit most of what I'd paid in the airline's change fees. But I still needed to rebook for the correct dates. I called Travelocity and was connected with a call center in India. The rep's English was difficult to understand and she had me repeat everything I told her over and over. She put me on hold for 10 minutes at one point. Eventually I asked her if I could just make the change myself on line. She said yes so after 20+ minutes on the phone, I hung up. Went to the website only to find that you cannot change air reservations made through Travelocity online.

I found a coupon on goseek.com to use to book a hotel room through Travelocity. "How nice!" I thought naively. I booked the room and successfully applied the coupon, pleasantly surprised at the discount. But then when I checked out, I discovered my card had been charged extra - in fact, it had been charged the same amount I would have paid had I booked through the hotel site, except without having to pay everything up front and with the ability to make a change in my reservation if I needed to. I would not have booked the room with Travelocity at this price.

This is the 1st time ever I have dealt with Travelocity and it will for sure be my last. Can't understand what they say and they DON'T tell you everything you need to know before you get it set in stone. They are horrible at communicating all the facts.

As anyone who has had a Travelocity gift card knows, they are not redeemable on the Travelocity website. They have a different website TravelocityIncentives where the prices are much higher. The rest of the terms for using these are so ridiculous, I am not going to go into it. Ok, now, these GiftCards never expire, but if you go to the website it says: "Thank you for contacting www.travelocityincentives.com. The Travelocity.com website is no longer in operation due to technical and other issues....." They transferred me twice and the last time, I just got an outgoing "we are busy with other customers, please leave..." And you never hear from them. How do they get away with this? Isn't there a lawyer who wants to take on a class action lawsuit? I feel so badly for all these people.

I was ready to book my trip with Travelocity when I called customer service for a few last minute questions. Never have I had such a terrible experience with any company EVER. After begrudgingly answering a few of my questions, I inquired about a coupon code that I had received an email about. The "customer service" representative (who was exceedingly difficult to understand) told me that I should have told her about the coupon code earlier and that she could see if there was anything she could even do about it.

I booked a last minute flight for Texas as my brother went into ICU and was not expected to live. I specifically asked about the insurance as I was pretty sure I might have to change my return flight but I didn't know for when, at that point. I was assured the insurance would make that possible with further expense. When I did try to change the flight they refused to switch my flight without an additional 200 fee per person.

I went online to make a reservation at the Best Western in Bradenton, Florida on Interstate 75. I filled out everything, checked to make sure it was the right hotel and it said Best Western at Interstate 75 so I clicked "book" knowing that it was non refundable and non-changeable. I had checked several times to make sure I had the right one. I got the confirmation and the hotel was on Cortez in a very, very bad part of town but I was stuck! The carpet is worn but otherwise pretty clean and the desk clerks and housekeeping are very nice but the area is appalling. I am very, very disappointed in Travelocity!

Airline made changes to itinerary and contacted Travelocity. Travelocity did not accept/acknowledge changes so my reservation was cancelled. I was never notified. I had a cruise boat to catch, I called them and they just passed me onto the airline, no help whatsoever.

Made hotel reservation in February 2015 for dates in April 2015. Selected an upgraded room on the Travelocity website for a higher price. Received confirmation and I only noticed the price charged was correct. When I got to the hotel, Travelocity had booked me the cheapest room for the price of the upgraded suite I requested on their website. I didn't notice at the bottom of the confirmation they listed the cheap room, but charge the suite price. They refused to refund or compensate for the error. In February, the room I got was going for half the price I paid at the hotel itself. So why would I have paid Travelocity twice as much for the cheap room if the hotel had it for half the price. Customers should aware that Travelocity changes what you order online and charges you the higher price. Thoroughly read your whole confirmation, even fine print all the way to the bottom.

I attempted to cancel our flight to Prague and return. I knew they were non-refundable but the taxes and fees were refundable under ITAT rules. I spent 3 hours one day, part of it waiting on the phone listening to music, and then talking to reps who did not understand the procedure for a refund. They just told me to phone the airline and they would take care of me. I called the airline. They were pleasant and helpful and noted Travelocity is a member of ITAT and were under the rules that stated that the ticket insurer is responsible for the refund. I emailed a complete statement to that effect from the AL. Travelocity reps say they have no method to refund the taxes. Do not use Travelocity.

We booked a hotel through the website of this horrible company called Travelocity. This cruel insensitive company's website did not state anywhere that parking fees applied on top of the booking. We arrived at the hotel to find out that we had to pay 30 pounds to park our car on top of what we had already paid for. We called this nasty company and we were kept on the phone for an hour and half. The call centre based in INDIA finally spoke to us and confirmed they had not stated we had to pay for parking on their website but cannot do anything about it.

In July 2014 I purchased a round trip ticket Honolulu to Sydney, Australia through Travelocity. The airline carrier was Hawaiian Air. After staying in Australia several weeks I decided to extend my trip by another 2 weeks. I called Travelocity roughly 12 days prior to my original ticket's departure date. Using the toll-free number specifically listed on their web page for people calling from outside the U.S. And I asked the clerk to confirm that my call was indeed a toll-free call (I was using my U.S. ATT cell phone). The clerk assured me that my call wouldn't result in charges. Once home I saw the huge bill. I believe the 5 calls to do a change to my ticket's return leg were excessively long due to incompetence by the phone representatives. Even the last call to reach an upper level manager took over an hour to finalize my ticket.

I booked two hotel rooms using Travelocity. Throughout the whole booking process, the website said "Free Cancellation through April 30." When I got the confirmation email, the email said non-refundable. I called a couple weeks later because I had to cancel one of the rooms and they told me that my room was non-refundable and I couldn't receive a refund. I directed them to their website, which was still showing "Free Cancellation through April 30" for all room booking options including the rate that I booked. Their response was that I needed to show them a screenshot from the time I booked to prove that the website said "Free Cancellation" at the time of booking. If only I had the foresight to know that the confirmation email would say something different than what the website said at the time of booking...

I tried to keep my business with Travelocity and tell them another company was cheaper. They said to book the flight and they will match it. They didn't and gave me a 3 hour run around. Don't trust their price guarantee.

My niece purchased 2 tickets for both her and her boyfriend to travel to the DR in May. Unfortunately the relationship came to a very serious end with involved serious legal issues resulting in the cancellation of the trip. Up to the time of writing, we have been trying to work with Travelocity to get some kind of credit. They keep saying that they cannot issue these credits the airline needed to do so. The carrier Jet Blue issued all the necessary waivers and gave me the waiver code. On calling back Travelocity with the information they then said it could not be done based on their regulations. Throughout the 4 weeks of trying to get this situation rectified I have come across the rudest, most dishonest people ever. I will never ever use TRAVELOCITY again and I advise anyone thinking about using them for travel etc. to forget it. Go elsewhere.

I was getting airline change complete for ticketing and new airline ticket information was incomplete. It was booked as United Airlines flight but nowhere in the email did it say operated by Air Canada. After waiting to check in at United Counter they sent me to Air Canada counter and by this time I could not make the flight as Air Canada counter actually closes one hour before the flight departs. I never heard of an airline closing their counter before but that's Air Canada.

I beg any and everyone to boycott this website. The customer service reps are foreign and have no comprehension on communication. ** (manager) was unhelpful, rude, and sarcastic to my issue. ** (with corporate) was even worse! They changed my flight to midnight and didn't notify us until we got our boarding pass. Then when we called to correct the issue - they wanted us to pay $200 p/p to change it to a booked flight. I wouldn't recommend this to Satan himself. No one deserves what they put me through. Boycott please. Read the reviews. They speak for themselves!