Travelocity Reviews

I accidentally booked my flight for the same date leaving and coming. Upon arrival to the airport, US Airlines directed me back to Travelocity and Travelocity directed me back to US Airlines. As I was at the counter explaining my situation instead of notating the account, they marked my ticket as a no show. Travelocity stated the ticket has no value because I was a no show. I called 8 times and each time was left on the phone for 45 minutes and no one could resolve the situation. They finally stated I could purchase another ticket and pay a $200 service fee and pay twice as much to get a one way ticket home. The customer service for Travelocity is El Salvador and this is what happens when you employ foreigners while taking food out of the mouths of American soil. Big company making big money and Americans lose again!!! Who really cares about the people?

Travelocity is the total nightmare and it is the worst customer service I have ever experienced. I booked a babymoon to Punta Cana through Travelocity. Due to my unpredictable work schedule, I purchased travel protection for $190 something dollars, as it was advertised that change/cancellation of the itinerary would be so easy. In about two weeks, we really had to change the date of travel, so we called Travelocity. Like many other big companies, we had to wait and withstand several transfers b/w departments.

Booked a hotel that we felt unsafe at. The hotel had to give the refund and said it had to be a 24 hour notice. We booked it an hour before I tried to cancel. We actually stayed 20 minutes away at another hotel and Travelocity said the hotel will not give us a refund. Colonial hotel Long Beach...... pictures are deceiving and Travelocity will never use your service for promoting such a bad hotel.

Booked a hotel reservation through Travelocity. Hotel was disgusting and checked out immediately. Was told by hotel that I had to get a refund from Travelocity since it was booked through them. Went around and around with Travelocity for days only to be told that refund had to come from hotel and not them and that hotel manager was refusing refund. I will never book through a third party again. From now on I will book directly with hotel, airline, etc. Travelocity was useless and I do not believe you actually get a real discount by booking through a third party. They disconnected me a few times, left me on hold endlessly, told me conflicting information. I am out this money but I did write a letter to the CEO of the hotel chain and posted a review on their website. I am now submitting this on Travelocity. People Beware - do not book through a third party - not worth it.

My minor daughter was flying home from ICN to IAD through Seattle and connection to Minnesota. She missed her connection because she was given 1 hr: 17 mins to clear international baggage, go through immigration, go through customs and go through security for re-check in 1 hour 17 minutes. Is it possible? She missed her flight and neither Travelocity with whom we booked the ticket nor Delta wants to take responsibility! Meanwhile, my helpless suffering continues..... and no help from Travelocity or Delta, whatsoever!

I booked my trip a few months prior to my trip. My flight had changed so they contacted me to make changes to my itinerary. When I called them, they kept me on the phone for two hours. When I arrived for my first connecting flight, I found out Travelocity had messed up my tickets and was told I had to wait on standby until the next available seat came up on the following flights. I had to wait an additional five hours to get on my flight which made me miss my next flight. I will never use Travelocity again.

Website States Best Price Guarantee. Booked Trip. Less than 48 hours later, I receive an email stating that the price has dropped for my trip. I go to the website and the price dropped $341. I call in, after 4 representatives and an hour of waiting, I'm advised that it is only if I dispute within 24 hours. Not only did I not get the Best Price, as I was guaranteed, but they also are not honoring their best price. The staff is completely rude and demeaning - also unhelpful. (Also, why would they send me an email to let me know that the price has dropped, if they were not going to honor it?)

Please contact me in regards to travelocity class action lawsuit. This is a evil company with shoddy practice it seems and do not respect customer and could care less about the outcome of their actions. Greed, corrupt and left-handed.. Contact me. Seriously.

Not being a frequent traveler, this small town girl went with Travelocity for its commercials of guarantees and customer support. Travelocity allowed me to book a a connection flight in Atlanta (I have never seen such a massive airport in my life!!!) with very little time in between. On top of that, the initial flight to Atlanta ran late (Delta for both flights), and didn't communicate that they had several passengers aboard connecting to that connection. Several of us missed that flight and I learned a LOT about air travel and the "price all at one stop" scam. The beginning of the first vacation I've had in years and I miss my flight. Travelocity should have red flagged those choices for me. I had no idea it could take 1/2 hour to cross an airport, how would I know that?? I blame Delta too, but theirs was secondary to Travel-atrocity's failure to me and my family.

We are having a HORRIBLE experience with Travelocity!! My elderly mother is traveling to Hawaii to visit her sister after a heart attack. She has 2 connections flights at busy airports. Having never traveled before, we decided to drive her directly to her last connection in an effort to avoid confusion. No big deal right?! Wrong!! Travelocity will not allow my mother to board at last connection without shelling out an extra $200!!! We don't even want money back from first fight - only to simply drop her off at the last flight direct to Maui. Sell the seat, keep the change Travelocity. Way to be human and show you care about your customers, especially the elderly.

Two separate couples made separate reservations through the same agent at Travelocity and were promised a $400 hotel package along with airfare and hotel stay. When we arrived, we were told it had expired. The key is we didn't bring the 400 up - the res agent did. He sealed the deal with it. We were told because there was no cost incurred, there would be no reimbursement. So much for goodwill. Travelocity lied to us and did nothing. Buyer beware!!! Will never use them again.

Booked a flight for my daughter to visit from San Antonio to Florence, SC from May 15 through May 21, 2014. Flight was to arrive at 12:30. First flight from San Antonio took off 55 minutes late. When she arrived in Charlotte for the connecting flight it was taking off as she was landing. She was placed on stand-by status. Sat in the airport for 8 hours. Finally found a flight to Myrtle Beach SC which is 1.5 hours away. Drove in a horrible thunderstorm and finally got her home at 12:00. She missed a whole day of her vacation. Her return flight was departing at 2:16 on May 21. Arrive at the airport. Flight had been changed over 2 months ago and no one contacted either of us.

I bought tickets (2) for a trip on May 7/2014 to Istanbul. I had been checking for days for a good price but it seemed the ticket prices were going up!!! $1,593.00 X 2. When I checked today, $1,265.00!!!! Same flight. When I called to ask about price, on hold in Manila!! No help!!

I booked a travel package through this company (Travelocity) and was left stranded at the airport for over three hours because of a mistake on my rental car, in which I had to come out of pocket and pay for a rental that was already paid for with my package. I was told that I would be reimbursed for the rental within 5-7 business days, but it's been two weeks and nothing. So I called Travelocity and they have been giving me the run around for the last two days. Recommendation: do not book with this company unless you want to be stranded and left out to fend for yourself, and come out of pocket for something you've paid for.

I booked a package (flight, hotel, and car) through Travelocity and circumstances required me to cancel the reservation a month before my scheduled travel date. I purchased a travel reimbursement through Travelocity, but the fine print was confusing. I called Travelocity and, the first time, I was on hold for over an hour. Now, while I'm writing this, I have been on hold for over 45 minutes. I decided to email them my questions concerning cancellation since they claimed to reply within 48 hours. The response I got from them was, 'This is an unmonitored Alias and you will not receive a response to this message' which means they don't monitor their customer emails which leaves customers with no other option than to call and sit on hold for half a lifetime. THIS IS RIDICULOUS! I've learned my lesson and hope this helps other learn from my mistakes. NEVER book through Travelocity! Its more trouble than its worth.

I booked a hotel and car rental through Travelocity last month and when I was on my trip and needed to reach them, I was on hold for over 40 minutes and finally had to hang up. Now I'm trying to reach them regarding three flights I booked through them for Spirit Airlines in June and again I can't reach anyone in customer service after holding on over 40 minutes. I've tried both phone numbers listed on my travel confirmation. Horrible customer service. Will never use Travelocity again!!!

Booked a flight to Warsaw, Poland from Tampa via New York... Travelocity would not provide airline confirmation numbers, and would not return Any emails. Stuck in Warsaw without flight back to US.

My husband and I booked a trip (including flight and rental car) through Travelocity online with no trouble. Then, our plans changed and we needed to upgrade our car to a bigger vehicle. My husband called Travelocity twice and was on hold both times for >40 minutes. I tried to call again and go through "new reservation" instead of "change reservation" option and got RIGHT THROUGH to a rep (who, I might add, I could hardly understand because of such a heavy foreign accent). This guy, Ian, was trying to be helpful, I'm sure but he couldn't help me and put me through to another division...I'll assume it's the "change your reservation" people and I have now been holding again for 30 minutes.....Customer service of this kind is AWFUL!!!!!!!!! The only reason I continue to hold is so I can make a complaint and then I will be sure to cancel my whole reservation with them...and spread the word not to use them....WORST CUSTOMER SERVICE EVER!!!

I booked a trip to Long Island City, NY on January 26, 2014 through Travelocity. The reservation was at the Wyndham Garden hotel in Long Island City for May 2-4th, 2014. At the time of booking, my VISA card was charged in full. On the morning of May 2nd, I received an email from Travelocity reminding me of my trip and an overview of my itinerary. When I arrived at the hotel, the clerk at the front desk informed me that Travelocity had cancelled my reservation and that there were no available rooms for my family and I to stay in. I called Travelocity to inquire about this cancellation. I was on hold for 30 minutes before I got to talk to someone. I explained the situation and was again put on hold.

I bought an airline ticket and got insurance just in case I get sick. Well I get so sick that I cannot drive myself to a doctor and don't have anybody in town to help either. I find out later that because I didn't visit a doctor that I cannot get my refund. A simple thermometer can tell me I'm sick and I shouldn't need to spend any more money. American medicine doesn't ever solve my health issues and there are not alternative doctors in my hometown. So be American and robotic/sheep-like as possible if you want the insurance to work. Buying a ticket straight from an airline will prevent any of these problems from happening. The middleman has created the problem in this situation.

STAY AWAY!!!!!!!! Stay Away. Use Travelocity to see what's out there, then book directly with the hotel. I was double charged by a hotel which I booked through Travelocity. Travelocity has the attitude that it is between you and the hotel, even if you booked it through them. They don't seem concerned that their customers may be cheated by a hotel on a continuing basis. Their "customer service" is in another part of the world. They have difficulty understanding you and you have difficulty understanding them.

I booked a flight on Friday, April 25th on 2014 to Miami, FL. The flight was for $373.00. I received a confirmation email where it show me going to a different city in Florida, so I immediately called Travelocity customer service and this agent by the name of "Richard" talk to me and said that since I booked my flight and it was the same day I was entitled to a refund and that I should receive it in the next 24 to 48 hours. Well 48 hours has passed and I'm still waiting so now I'm calling and when I tell them the reason on why I'm calling, they either hang up or tell me they can't find my name or trip ID # in the system.

I own a business and use several different hotel chains to book trade shows. I called Travelocity mistakenly for the Courtyard Navy Yard, DC. They assigned me to the Capital Skyline Hotel and I assumed the hotel was a Marriott! I was told I could cancel in advance! I NEVER received a confirmation!!! I called Chase/Marriott Credit Card and they could not tell me who was "on-line res" pending the charge. I called the hotel... They could not tell me which 3rd party company! I never received an Travelocity email confirmation they had promised or this incident wound not have happened. I spent over 1 hour on a recorded line with Chase and Travelocity trying to cancel on 4/17, the day I was to check in when I found out who the 3rd party was!! Travis at Travelocity kept staying the company policy and refused to find a supervisor. My charge is $846.68 and Travelocity will not refund. I will continue to pursue this issue. As a consumer I never received a confirmation email.

My wife booked a vacation in August 2013. By November they had changed the original flights four times until we were basically losing a whole day and not arriving until evening when original flights got us all there before noon. We have spent four months and while we have received the refund for the airfare (direct from the airlines) we have not yet received the "promised" hotel refund that took until March 10, 2014 to settle. Just now I have another "promise" that we will have refund in 7-10 days... We'll see.

Travelocity takes your money up front ($4,800 in my case). If you cancel because sickness or miss the first flight, they don't refund any money. Neither they refund hotel reservations nor car rentals. Even when I had bought a $56 in travel insurance, they kept all the money. Their Berkley Insurance Company declined my refund request in spite of providing medical letters as evidence. A smart way to plan for travel is this; 1) Look for flights, hotels and cars online. Compare and decide. 2) Buy air tickets directly from the airline, they do allow rescheduling. 3) Reserve the hotel, no money upfront. Able to change or cancel easily. 4) Reserve the car, no money upfront. Able to change or cancel easily.

My heart does go out to this lady who wanted her $58 hotel reservation at the Chicago-Ritz-Carlton. I do know that such decisions are supposedly come from the early days of modern, advertising (especially printing where ads may number into the millions) & combined with the fact that humans will make mistakes, the courts making such rulings to not allow such mistakes to put companies out of business & reward individuals whose only role connected to society was they discovered a typo in a print.

Trip was cut short due to illness in family. I tried to short my hotel reservation by merely one day- a week before. Multiple holds, multiple unintelligible accented customer service representatives, multiple holds to dead-end help. Nowhere to go now. Very angry and hotel is wishing to help but has hands tied as well. All this and they have no record of my itinerary. Yet they can look up that I spent over $2000 on my trip. What the **?! BAD customer service. I'm not asking for a full refund. I'm just allowing their business to fill in where I leave off one day early. Just refund me the $140 off of $2000+!!!! It should not hurt Travelocity if Doubletree stated in person it doesn't bother them in the least! I will for now on buy direct from the hotel. This is ruining my trip, as if I didn't have to have sorrow at the loss of a loved one during the same time. JERKS!

We booked a flight though Travelocity for 3 seats and 1 lap child. Due to the lap child we had to use a live agent. We needed a 4/4 return departure and when I looked at our confirmation we realized they had incorrectly booked it for 4/5. I called Travelocity customer service and spoke to a rep who said they needed 72 hours and it will be reviewed. I spoke to a "supervisor" who said it should be done in 48 hours. When I called back in 48 hours, I was told they need an additional 24 hours. After waiting a total of 86 hours, I was told by a supervisor that I should email consumer.relations@travelocity.com, which yielded no response whatsoever. I called by 6 days later and was told by a "supervisor" that they need till Monday to finalize and correct the issue (another 48 hours). When I called Monday, I was told they were still "working" on it and that I would get a call back in 4-6 hours. Of course once again they did not call back. When I called back 6 hours later (around 11pm) I was told that all "supervisors" had left and I will hear back in the morning. It is now 11:30am and I still have yet to hear from Travelocity.

We purchased a travel booking for approximately $1705.00 and Travelocity states they give 24hrs for full refund. Yet they refuse to refund $91.62. After numerous attempts they continue to state they have refunded everything. My banking institution verifies there is no record of such refund. I highly recommend everyone use a different travel company. Travelocity tells lies, does not follow their policies, and will steal from you. Be warned and careful!!!

My husband tried buying a flight for me last year through Travelocity thinking it was a good deal. He saw a flight for $438 began purchasing it and realized that he needed a round trip flight instead. He clicked the back button to leave the page and fix the reservation but the site confirmed his reservation instead. He didn't realize this until he had made the second reservation and received both confirmations in his email. He immediately called to cancel the first flight for the same destination but was denied a refund and was given a credit instead. They told him he had a year to use the credit, but that was it. No other rules or regulations, so my husband calmly agreed to the credit. When we tried to use the credit they told us we would have to pay the Airline a fee to reissue the ticket of $220. Half of what our credit was! I talked to the airline and they would not agree to waive the fee. Both Travelocity and American Airlines walked away with $438 for no service. That is robbery. Do not book your flights through Travelocity. They are stealing from people and have no shame of it.

My girlfriend and I booked a trip to Bermuda for Feb. 20 to 23, 2014. I am unable to walk and require wheelchair access to get around. I requested an accessible room with a wheelchair accessible bathroom with a shower seat. Although the itinerary said it was booked "no need to call to confirm", I e-mailed the hotel to confirm. The hotel responded that they would allocate a first floor accessible room. When we arrived we could not even get in to the hotel, never mind an accessible room. We spent at least 3 hours on the phone with Travelocity, several times being disconnected, or put on hold. The charges on my cell for these calls was over $300.00. With no help from them, we then spent the next hour calling 5 different hotels until we found one with accessibility.

Copied from the confirmation email I received for my reservations for a 5-night stay:

I tried to book a flight to Germany for Sept 2014, did get a notice saying your confirmation Email was sent. I checked my email several times and had nothing so I went to bed. The next morning when I opened my tablet, I had a big window in the middle of the screen telling me something went wrong and my booking was NOT complete. I immediately checked my email - nothing, no confirmation from Travelocity. Called my credit card, no charges has been posted. I wanted to fly out on that specific date and went back to Travelocity where I put my original travel date in and the system switched me to the next day, same day returning. Since there had been a notification on the offer that only seven seats were available, I assumed (yeah I know) every seat was taken and I had to take the next day's flight.

I would like to add that this issue has been resolved by Travelocity at this time. (3/21/14). It took some legwork by Travelocity but their higher level support was very professional and did what it took to make the change.

I have a Travelocity rewards credit card that I have used for several years with no problems until now. Something has changed over there. The ability to use points towards a flight directly from Travelocity.com has disappeared. When I spoke to a representative at the call center, I was told that the policy had changed and now I had to go to a different website to redeem the points AFTER the purchase was made. I told him this sounded suspicious to me and I was not happy with the new policy. He informed me that they were going through some kind of systems change. I asked him if I would be able to redeem the points immediately after purchasing the ticket online and he said "Absolutely". I was suspicious, but I did it anyway. When I went to the second website to redeem the points, I saw "No records found" under trips that are eligible to be redeemed.

Tried to book a trip to Greece worth over $5000.00. Put bank card information 3 times, and 3 times it gave me an error. The money WAS in the account so I decided to check the bank. To my surprise they had already charged my bank account $726.33 3 times and I had NO CONFIRMATION FOR MY TRIP. I called customer service and was placed on hold for over an hour. Once a supervisor FINALLY got on the phone, SHE WAS UNABLE TO UNDERSTAND THE FACT THAT THEY HAD ALREADY TAKEN OVER $2100 AND I HAD NOTHING TO SHOW FOR ON MY END. I had to get my bank involved. They had to call, and we were connected to what seemed to be a call center in India (very thick accent and call quality WAS HORRIBLE). Still have not been able to solve anything, AND no trip. I will NEVER book with Travelocity AGAIN......BEWARE!!!!! Stop and smell the roses. BS....

I had booked three tickets on February 13th out of Newark and the blizzard cancelled all flights that day. As a Travelocity package I had reserved three nights at a hotel in Denver with return flight on the 16th. I called the hotel on the 13th to let them know I wouldn't be coming and they said this had to be done through Travelocity. I called Travelocity and the rep told me she would call the hotel and find out their cancellation policy. She hung up on me and I never heard back. I called on the 15th and a rep worked on it for a while, had some difficulty finding my reservations, but said he would call airlines and get a refund, but I didn't hear back.

One would think that by purchasing travel insurance means that you can easily cancel and receive a refund. After having booked a flight through Travelocity and purchasing the insurance I learned that this is not the case. You have to contact the insurance company, complete a claim and if approved, you will get a debit card, not a refund on your original form of payment. The approval process required me to ask my aunt to go to my uncle's doctor so he could complete a questionnaire regarding the nature of his diagnosis.

Booked flights on Travelocity and due to weather flights were cancelled. I have been trying unsuccessfully to rebook the flights, have spoke to six agents, have been told they have a new system and transfer me to another agent. I have been disconnected twice, told they would return my call and still I continue to call and am once again on hold. I am beyond frustrated and understand the increase call volume with this storm, yet feel their inconsistency and lack of customer care is unacceptable. An email perhaps could have prevented what has been a long and frustrating day never mind the important family event I will now be missing.

I booked a flight and the website said my order "could not be processed" at this time. I rebooked and then both confirmations came through. I called the service numbers and tried to cancel one reservation line as directed.. I am now on 6 calls - two hang ups while on hold and no one can find either reservation with the itinerary numbers listed in the email confirmation. They say they are in a system upgrade and to call back tomorrow but it will be past the 24 hours to cancel. I am on hold as I write and this is the 6th call and 4 hours of time invested.

I booked a flight leaving from Charlottesville to San Antonio, 2/13-2/17 2014. I had my husband confirm and pay for my flight, just to make sure it was accurate. I received a confirmation email, when I pulled up the email several days later, the return date was not the correct flight and was an entire month from the date I had booked. I wish I had caught it within 24 hours, but everything look good on the initial booking. When I called them to tell them the return date was wrong (I could even see my history search on the website for 2/17 not 3/17), they wanted to charge me $200.00 plus to change the homecoming flight.

Booked a hotel, Royal Palace in Ft. Lauderdale. I have the paperwork with that name on it, which is where we thought we were staying. Booked with another address - not Royal Palace. The name was right there on my confirmation; however, when we got there it was another hotel. They had booked us somewhere else at a hotel with a different name, even though I have their paperwork showing that they booked me at Royal Palace. Walked in to register, looked at room and left. Told front desk could not stay there. The place was horrible... NOW, Travelocity will not refund my money, even though I did not stay there and it was not the hotel that they said was booked. Will never use them again, ever.

The flight tickets that I bought were absolutely useless since my flight would pass through Canada, and I do not have a Canadian visa. I have tried and waited for about 2hrs on your "customer service" line, which by the way is in India, and they have not been able to do anything about it. Basically, Travelocity is just taking my money and I'm left with useless tickets. Thanks! Terrible service, terrible experience, never again am I using Travelocity.

I purchased a vacation package on Travelocity and paid for the cancellation insurance (which was extra). I had to cancel so. First, let me say that I was hung up on 3 times and on the 4th try, transferred all over planet Earth before I got someone to help me. Upon cancelling, I utilized the trip insurance I purchased and got a full credit back for the hotel portion of my trip (which was nothing special since this would have usually happened even had a booked a hotel on my own since this is a usual practice with most hotels..... I cancelled 4 months prior to my trip).

On 1/16/14 I attempted to book a reservation for 2 people for a flight thru Travelocity for a flight on AirTran. I received no confirmation at that time from Travelocity that the reservation was completed. On 1/28 and again on 1/29, I looked on AirTran's for confirmation of the flight only to see that there was NO record of any reservation for me. I then checked online with Travelocity and that site also said I had no reservation.

I had used Travelocity many times in the past with no major issues. After booking a flight for my honeymoon and trying to change the itinerary, I would not recommend them to anyone. The agents were confused, misinformed, poorly responsive, minimally communicative and my calls were dropped repeatedly. Overall, I was on the phone for 3 hours. One agent told me he fixed the issue but that I had to call back another time to continue with the change. Another told me I lost all of my money and I was immediately disconnected. I was offered a first class upgrade and a credit, neither of which ever materialized. My complaint to the corporation was replied to with a form letter. Very disappointing.

This is the second time I tried to use my Travelocity rewards and was unsuccessful. I booked a trip from Boston to Puerto Rico. I have 21,000 points in my Travelocity account. When I went to check out and pay for my trip there was no box to redeem my points. I called Travelocity for assistance... needless to say I called at 4:00 EST and was transferred to customer service, travel specialists, security, overdue accounts dept. You name it I was transferred there all the way up to 6:30 EST!!

We booked our vacation in Calif. Did an online reservation (very big mistake). We asked to leave in the AM on a Monday. We had paid in advance for all our activities for each day. When we got our itinerary it showed we were leaving at 8:20 PM instead. We called 7 times to get this corrected. We were told every time that their technical support staff would look into it. They would call us in 24 hours. When they never called back, we called them. This happen 7 times. We were lied to every time. I ask for a number I could call in the USA. They would not give me one. Said they did not have it. This call center is in the Philippines. End result, we lost a day of vacation. I would never recommend Travelocity to anyone.

I book flight Kuwait to Miami & Montreal to Kuwait by United Airline & I pick seats & meals in 17/12/2013. Every time I book they send confirmation email after booking. I call United Airline, they told me no booking in my name. I send email to Travelocity site to know if booked or not. They sent email if you are booked maybe your booking in the junk or you will find your booking after you log-in to the site or you do not buy. I contact with my bank in 21/12/2013 to refund the money & book new flight in 9/1/2014 to Europe.

Yesterday I found a trip online and called your number to book the trip. The trip is from Toronto Ont to Montego Bay Jamaica leaving Feb. 8. The booking went well until I got my confirmation email and I noticed it was in US dollars. Not once did the lady booking the trip tell me it was in US dollars! I never would have booked the trip if I knew that. I called back last night and was transferred five times because no one could find my reservation on the system even with the confirmation number I was given. When I Finally talked to someone who actually found my trip in the system nothing was done, after I wasted over an hour on the phone being transferred over and over, being put on hold over and over. I will say this. We go away every year on a two-week vacation to Jamaica and this was my first time booking with you and I can tell you this will be the last time I ever book with you! The customer service is terrible!!!!!! Now all I can do is worry since it took so long to find my reservation in your system, you can understand my concern about everything going smoothly at the airport and hotel!!!

Had a 596.00 credit. Costs 115 to use the credit and 30 to use the phone to take up the issue with an agent. Cannot do online but they still charge 30 and then if the trip is lower than the credit you forfeit the balance and cannot use the difference to pay down the amount of the BS fees they charge to change your flight. And you cannot use it at Travelocity for vacations or hotels flights only. Wow, so my credit was 596.00. They charged 115 and 30 and (36 the difference not refunded) and 2 for being in Alberta. 413 so I basically lost 183. Wow... Never again will I use Travelocity!!!!

I also had a bad experience with Travelocity too, & it's my bad that I did that read the terms and policy of ticket cancellation or change of flight. I cancelled my flight reservation. They said that I can get a credit back for the price of the ticket, and that I can use it for my next future flight with the same airline. But I have to pay an extra $240 per passenger, on top of the difference of the airfare. Is that ridiculous?! I was just so disappointed, and I feel like I was just giving them my money. I will never use this travel agency again.

I lost $3336.51 on a hotel reservation and I will never again use Travelocity or recommend them to anyone I know. They are eager to get my business but when there was a need for customer service intervention, they were incapable of dealing with the matter. The so called supervisors and the manager were so unbelievable. They kept telling me one lie after the other - thinking that I did not know better. Also, their attitude really disgusting. I made over 10 calls to Travelocity today and they would then put me on hold for at least 20 minutes, and of course no one has even tried to resolve my problem. I am now mentally exhausted by the process. My day is ruined and my money is gone - but I will never forget this experience.

Travelocity airline tickets are a joke. I've never flown half way across the country on a commuter plane. Beware when booking airline ticket or you may end up spending the entire day in airports on tiny little planes that should not be offering flights so far away from your home base on Christmas. Travelocity should be ashamed of themselves and the airlines too namely United and American!!!!

My itinerary was changed 5 times. The final itinerary results in a 4-day difference from my original booking. The number left on my voicemail connected me with a United liaison who informed me that I needed to hang up and call Travelocity (after being on hold for an hour). When I called to secure an earlier Saturday flight, the customer service rep talked over me and therefore attempted to charge me a change fee. I asked to change my flight destination from Durango to Albuquerque to avoid a 4-day delay. I was told this was an exception and would require a supervisor contacting the airline. I was also told the supervisor would call me back in 3 hours.

Where do I begin? Travelocity cancelled two airline tickets I purchased due to problems with my credit card. This was then promptly cleared up with the bank. But the credit card was charged at least $100 over what Travelocity indicated as the charge. I tried to purchase two more tickets from a more reputable agent but my card was declined, due to Travelocity placing a hold on my money. I phoned Travelocity and they told me a full refund had been issued. I phoned the new agent again but yet again my card was declined. After being placed on hold for roughly an hour, I finally got a hold of 'Brian' from their revenue who said the money was released and that the bank should have no problem processing my car. 'Brian' said he would phone the bank with the authorization codes and cancel any holds. I phoned the agent again and guess what....the same exact results.

Purchased flight insurance, delayed in another country due to passport issues. Insurance wouldn't cover return ticket!!! $900.00 lost!!! Also took 3 months to decide!!!! Very ANGRY!!!!!!

I entered a valid discount code at the time of purchase, but was not credited with my discount. Called immediately, several times, but was either cut off or put on permanent hold. E-mailed, and finally got a response over three weeks later. Said they could not help, because the discount needed to be applied at time of purchase. I DID enter the code, but THEY did not apply the discount. I will not deal with Travelocity again. I would like to warn others to save them a similar fate.

For an upcoming trip, I booked my flight through Travelocity. Within 48 hours, my plans changed and I needed to reschedule for 1 week later. The fair was $244 + fees. The change fee was $240. Essentially, I lost the full ticket amount. This is an outrageous penalty, the same as the ticket amount for a one week date change. If I had booked through the airline, any change fee would likely have been small, or waived. Travelocity did not notify me of the magnitude of this penalty during the booking process. Travelocity's customer service blamed everything on the airline. Travelocity's customer service stalled and ultimately didn't allow me to speak with a supervisor. My advice, don't use Travelocity.

My wife flew home this spring to visit with her family. She bought 'no hassle trip insurance' thru Travelocity. While home, her dad was rush to the hospital and my wife contacted Travelocity to let them know her plans were on hold. My wife got a very nice doctor's note explaining the health situation of my wife's dad. Travelocity then proceeded to jerk my wife around asking for more and more paperwork. I felt that the whole reason for the existence of the Travelocity customer service was not to issue a refund but rather to delay and delay and delay. My wife asked that I not refuse to pay for the credit card charged tickets and insurance as she was fearful of any hit our CR could take.

I book a ticket with Travelocity. When my credit card bill arrived, I discovered an unauthorized charge on my bill. When I called them about it, they told me that it was a non-refundable charge from the airline. This was a lie as I had ordered another ticket through Priceline with the same airline at a later date and there was no charge.

Travelocity put my son's 2nd middle name as his last name on his ticket. I spent 2.5 hours on the phone at airport with TWO guys named Frank in India (got cut off after 1st Frank was in the middle of 2nd 30 min call with Air Canada) then got ANOTHER Frank from India & had to start all over!!! Travelocity kept blaming ME for the mistake (OMG!) and could not fix this simple problem. I had passport, birth certificate, SS card...NOTHING MATTERED!

While on holiday in Jamaica, I booked an hotel in Kingston through Travelocity. I received by email the confirmation and the ID Trip number. I thought everything was okay but, unfortunately this was not the case. After a while, Travelocity sent me another 2 emails "confirming" the cancellation of my booking without any further detail but advising me to call a phone number in USA. It was already 2 am in Jamaica when I could call by Skype that number... possibly of a service outsourced somewhere in India or Bangladesh!

I booked a hotel in a neighboring state online and had all the information entered and received a page online stating they were verifying the credit card - please do not refresh the page or use the back key. It never went past that page so I called Travelocity and some one in the Philippines answered and I spent 30 minutes trying to complete the transaction. The agent repeatedly asked the same information - then finally told me he could do another reservation but the price offered was $60 more than the booking I had tried to complete earlier. Do not use Travelocity.

I booked some business travel through Travelocity with no problem. When I tried to book personal travel for my husband through my account, it was incredibly difficult to change the person traveling. I thought I had successfully did this and it turns out I didn't. I was then charged $300 to make a change to the flight to get it in my husband's name and Travelocity would not do ANYTHING except for the foreign call center agent apologizing to me! DO NOT USE TRAVELOCITY!

I booked a hotel through Travelocity for a certain price and when I got to the hotel they charged me a cheaper price. I explained to them that I shouldn't be forced to pay the Travelocity price and that it was not my fault that the hotel offered me that price. I was told by three different people in customer service that I would be paying the price that I booked on Travelocity. Not very happy at all. It was almost made to seem like it was my fault. I will never, ever use Travelocity for any of their services. Never, ever. They don't want to take responsibility for mistakes made by their company and their hotel affiliates. Very sad. I am an angry customer. So sad.

I lost $1,440 on a planned vacation today and I will never again use Travelocity or recommend them to anything I know. They are eager to get my business but when there was a need for customer service intervention, they were incapable of dealing with the matter. I was transferred overseas to individuals who spoke broken English - and it created a major language barrier. And then they kept telling me one lie after the other - thinking that I did not know better.

I booked a hotel-car package through Travelocity. The site said this hotel offered free airport shuttle service. Since there were no time limitations in the ad and since there were in other ads (eg: shuttle operates from 6 a.m.-10 p.m.), and since I was arriving at midnight, I went ahead and booked. When I called to arrange the shuttle, I was told that the shuttle ran from 7 a.m.- 7 p.m. They said it says the hrs. on the hotel website, but I booked through Travelocity (a non-refundable package). I called Travelocity and they said it was my fault for not having contacted the hotel first prior to booking... though, it does not say that you must do that. They blame the consumer for not going to the actual hotel website, calling the hotel, etc., prior to reserving the package through them.

Travelocity charged my credit card twice and still my flight was no longer valid. $688 for the original flight, $240 for the change. At the end, I had no flight. I called several times and got an overseas call center who kept transferring me and "submitting a ticket". After many emails and more phone conversations, I had to purchase the flight directly from the airline ($688 again). I finally talked to someone in the US about this today and they told me the calls were not recorded by them so they will give no refund. Please do not use Travelocity unless you want to be charged without getting your flight. FYI. I am a VIP customer at Travelocity and I am still being stolen from.

I booked my tickets on Kayak through Travelocity. Travelocity verified and confirmed my payment information which was actually stored and used many times on Kayak site. Travelocity issued my tickets with confirmed trip ID number, ticket numbers and booking record number. One month after that, three days before my flight, Travelocity cancelled my tickets under pretext that they were trying to contact me on my cell at around 4 or 5 am to verify some info and I did not answer.

Website had a computer glitch and names of passengers were duplicated. Yahoo contacted immediately and said it was fixed. Names were edited before acceptance by myself. Input was correct. After many, many calls and talking to supervisors they said the thread on this issue was mine. Every response on this issue was different. I verified every reply with AA and they stated comments were all erroneous. Had to $50 to correct their error or I could not board the plane. After hours of being on hold and no call backs, I conceded. This was less than 24 hours prior to departure. Since this was a package, they never changed the name on the airport shuttle or hotel. Have to contact both to make sure our reservation was honored.

Travelocity is a ** joke! I wanted to change the date of my return flight and was told it would cost me $3000+ to change it!!! What a ** joke considering it's a single flight, the original return trip (2 flights) cost less than $1500. I saw on the Travelocity web-site a return trip (flights there and back) for about $1000 on the very date I wanted to change my flight to!!! ** ridiculous and I will do all I can to deter people I know and others to not book through Travelocity whatever the cost!!!!!!!!!

I've traveled many, many times back and forth to the Republic of Armenia and Georgia, and broadly throughout Europe and the trans-Caucasus region, having family there. I live in the United States as a permanent resident, and have never had problems traveling there or about before, until this time. With my father suffering a stroke, and in an increasingly unstable condition, I booked travel through Travelocity, which connected me through two European cities, Frankfurt and Vienna, before continuing on to Yerevan, Armenia.

Travelocity charged my credit card but did not reserve the hotel for our family. We traveled 4 1/2 hours to our destination; got there no reservation and Travelocity could not find us a similar place anywhere! So we were left 4.5 hours away from home, twin babies driving us crazy wanting to get out of the car and we had no place to go! They couldn't return our money until a week later! What if we didn't have extra money for our vacation? We are a family of 8. Travelocity worst nightmare ever! Beware! Don't use them!

My issue revolves around a hotel booking I conducted through Travelocity and then canceled, but still getting charged for it. First of all, they emphasize so much the free and flexible cancellation. It's plastered all over their site with false backing.

I took my 2 daughters to St. Thomas in April of 2013 and stayed in a very poorly run hotel called Sugar Bay Resort. It was an all-inclusive. We experienced such horrible service and I called Travelocity the second day I was there. They said they could do nothing to help me so I called AmEx. They couldn't get anything from Travelocity other than a lie saying I never complained. I even got a document forwarded by AmEx from Travelocity saying do not tell customer that price could be reduced. I called Travelocity 4 times and they either put you on hold for over an hour, lie and say they will call back, or tell you point blank they have your money and cannot refund.

Booked a hotel in Destin Florida using Travelocity. Requested non-smoking, when I arrived was placed on third floor which was the smoking floor. From the time you step off the elevator it smells as if you are in a heavily smoked casino. Called Travelocity customer care trying to have them move us, received two different customer service reps which continually kept repeating the same message over and over, that top secret hotels cannot assure what type room you get…. they would not transfer me to their manager… Never again will I use Travelocity. I would rather take my chance of finding a hotel on my own. After reading all of the complaints it explains my whole experience. Their greeting message when you call says come and smell the roses well that is a false statement!

My brother booked a ticket from Chile to South Africa with his brother-in-law paying from UK. Travelocity cancelled the ticket the next day because they said they could not get through to the bank of my brother-in-law to confirm the payment. He is still awaiting refund on that ticket... A day or two later when the tickets are now $200 more expensive and the ones he wanted are gone, his sister and I booked and paid for the ticket and the same thing happened, ticket cancelled and awaiting refund. I spent 45 min. on a mobile phone from UK to USA (well an Indian call center) was passed to 7 different people none of whom seemed to be able to help in any way except to ask us to book another ticket... as I pointed out they now had 10,000 dollars and we have no tickets. The tickets are now more expensive and we dare not book another ticket through the company... Was beginning to think the company is a scam and doesn't exist... except that I seem to have found people who have actually used it!!

This is the complaint I filed with both Travelocity and Frontier Airlines. All Travelocity said is sorry. Frontier has never emailed me or anything.

I spent 3-4 hours trying unsuccessfully to redeem my points and closing my Travelocity card account. Unlike other cards, the service is unhelpful in the end. It may be that I was unlucky, but it seems that paying an annual fee for the credit card is not worth the freebies they promise but make hard to redeem. Given their poor customer service and the better service at other cards, I will flee this one card with Travelocity.

On July 11, 2013, I was researching vacations on Travelocity when I pulled up a particular all-inclusive that I was interested in. A box opened up and asked me to put my phone number in for additional savings. Therefore, I put my number in, and my phone kept ringing once and disconnecting. Then it appeared on the screen for me to call the number to get additional savings so I called. I spoke with a man who said that my price is going up and he will try and help save me money so I said thank you. I ended up paying more for the vacation than it was originally advertised for just minutes earlier and I was told that he would take $50.00 off but he could not remove the entire increase of $85.00. I said thank you and continued to pay for the vacation because he told me it is just going to continue to increase in price because I was booking a vacation for August 15, 2013.

Travelocity booked our cruise and arranged flights for us. We requested that they book flights that would have us arriving the day before our sail date. The representative booked flights for us that had us landing in another country (which means we had to go through customs) on the same day and 2 hours before our ship sailed! When we brought it to their attention, they didn't believe us and made us wait on pins and needles for a week while they reviewed the phone recordings. Although they said they would get back to us in a week, they did not. We called them and were told we were correct and they would fix the mix-up. They offered a $50 on-board credit (which we didn't receive). However, they say the check is in the mail. We'll see. They are rude, they have a superior attitude, they don't respond to emails, they don't return calls, their customer service is the poorest we've ever encountered!

While traveling through northern Mexico at midday, I was involved in a car accident. I was stranded in the desert in 100 F+ heat and car that needed towing. My American cell did not work for calls. I called my husband on my Mx cell and asked him to cancel the reservation for me before it got too late. He called the 1.888.614.1750 number from our Vonage number (I have the phone report). They told him they could not cancel the reservation but they would transfer his call. I have the phone records for his calls and they show 2 calls with waits each of 14:55 (it was cut off) and 13:54 minutes (still no transfer). So he spent almost 1/2 hour trying to get someone to cancel this reservation. All he got was music and no one to help. Then he tried to call the motel directly at 520-744-8189 and in 2:29 minutes they made it clear to him that they could not help him.

I was advised that Priceline would price match. I contacted them regarding my trip to Vegas staying at NY, NY. I paid $1500... which was airfare, hotel, a zip-line trip and a trip to the Secret Garden. When I called the night before my flight, I was advised that my trip indeed had dropped to $500.00 per person so I asked if I could be refunded and was told no, that it didn't apply to me because you had to call two days prior to departure not the night before. I asked to be upgraded to first class or to a suite at the hotel; again, I was told no. I asked to speak with a supervisor who basically said, "Sorry but nothing we can do."

I was lied to by Travelocity customer service to book a vacation package to Madrid, Spain one night at 10pm. I realized the lie by 11:30pm but was exhausted and went to sleep. I called at 8am the next morning to cancel for the lie and fraud and they agreed only to cancel the flights. They refused to cancel the 2 hotel rooms, and lied by saying it is the hotel who refuses to cancel. I called the hotel and found out that Travelocity owns the block of rooms already and they are in full control of cancellation. I spent hours on the phone being transferred around between people who really only put me on hold to wear me out.

I wish I could put zero stars but that's not an option. I was doing a search online for a hotel booking with a shuttle service for tomorrow night. I booked through AirportHotelService.com and clicked off all the amenities that I wanted, including the shuttle service. Then I received a confirmation email and none of the amenities was listed. I called the hotel in question to confirm the reservation this morning and found out that I had 3 reservations for the same room. I did not pick that room 3 times, number one and was going to be charged for 3 rooms with this company!! I tried to cancel all the reservations and then contacted them when I only was refunded $3.74 on one of the bookings. I told them that I only booked once and that the other two should be cancelled because I did not authorize that. I was put on hold for almost an hour about 5 times and was told that they DID cancel all three bookings in full. When I received my cancellation confirmations, only 2 were cancelled in full. The other one still had the only $3.74 refunded to my credit card.

I had a similar situation to the New Jersey woman who booked a flight but through a computer glitch got the wrong flight. I booked two seats on a flight and did not immediately check the confirmation. When I eventually checked, I noticed that the departure flight was the wrong flight. I called customer service (misnomer) and was told the green sheets had to be checked and to call again after 72 hours. I did as directed and was told it was not done yet. I called again the following day and it still wasn't done. The next day, I was told it was an error on my part and was assured that the computers don't make errors. I asked to speak to a supervisor and was told all were busy and one would call in 4 to 5 hours. No one ever called. The next day, I was assured that a supervisor called and left a message (a lie). I was again promised a call from a supervisor in 3 to 4 hours (a potential improvement). It never happened. What a way to carry on a business?! I hope no one ever uses Travelocity again. All the calls were channeled through India and as well as the representatives spoke English, you could sense that they were well schooled in giving zero satisfaction. I wish there was a better way to shout out what a miserable organization Travelocity is. What a disgrace!

I purchased two separate trips with Travelocity for two individuals. Both of the trips were cancelled due to what Travelocity said was, "lack of billing information." When I checked my credit card transactions, one of the trips were refunded but the other trip was charged. What is the most upsetting from this experience is that Travelocity never sent an email informing me that the trips had been cancelled. Therefore, I had to repurchase tickets for both of the trips and paid double the price. This problem could have been avoided if Travelocity had sent me a cancellation email.

I booked a flight for my son departing on June 14, 2013 and returning on June 23, 2013. Somehow, I purchased a ticket returning February 23, 2013 instead. I know that this was a computer error but unfortunately, I did not check the confirmation. When I called the customer service line, I waited on hold for an outsourced customer service rep who was rude and very well trained in not being helpful. I hate Travelocity!!!

The sales rep said my room was on the beach multiple times, but it was not. It was across the street in the golf course. After a week of calling and discussing that the terms were inaccurate, I received no resolution. I am disputing charges with my credit card company and filed a complaint with the BBB.

I am so sick of Travelocity. The runaround is giving me gray hair, if you know what I mean. They cancelled my reservation because they claimed they DID get me when they tried to contact me on my booking/ Billing information with my bank. My reservation was cancelled. Well, all is well. Then I turn around and book another reservation and would you know that I end up with Travelocity through another booking site, and my worries start all over again. I am getting a headache.

Caution. We booked a hotel through Travelocity and because of some sort of online glitch, they booked the wrong hotel for us. They claim it wasn't their mistake and now we are being charged $150 for cancelling the hotel. They refuse to refund $150 of our hard-earned money and people should be aware of things like this. Don't use Travelocity. You should book your vacations through a service that won't rip you off by charging a cancellation fee TWO MONTHS in advance. We will never use Travelocity ever again. After reading other complaints, I realize the bait and switch is something they excel in.

I've used Travelocity a number of times and was formerly able to pick a seat before finalizing the reservation. Now only after booking does the seat choice page appear. Wouldn't ya know it... only one available seat left on that flight and wouldn't ya know it... in between two other seats. I'm sure they would have also told me the other two seats would be filled with obese passengers with bad breath and flatulence if they could. "Surprisingly," there were other available seats up front for "an additional charge". So much for the stated cost of the flight. So much for my future patronage of Travelocity. I wonder how much repeat business they choose to jettison through these deceptive practices.

My boyfriend and I booked a flight for July 26-30 round trip from DIA to Orlando and we never got a confirmation email. We waited and waited, so we finally called Travelocity because that is what Kayak booked us through and they said that our return flight was AUGUST 30th. Both of us checked 16 times before booking it that it was July 30th. Also, his history shows that on his computer and somehow through them, it turned to August 30th. Regardless, they were rude and unhelpful the entire time. I asked because of the mix up if I could change my flight to the 30th and they wanted to charge me $240 more which turns to each flight being $500 or more. They are unprofessional, rude and a horrible group to book under. I don't recommend anyone doing it through them no matter the prices because in the end, you are paying double the price. Oh and by the way, the guy on the phone could barely speak English and he said his name is John, and everyone knows his name is not John.

I booked a return flight from Akron, Ohio to Bangkok, Thailand. I booked it on their site with Delta Airlines, with which I am a frequent flyer. It should have given me 17,500 frequent flyer miles. When I returned home, I discovered I was not awarded the miles. When I called, Delta told me that Travelocity booked me on flights for which they did not grant frequent flyer miles. When I called Travelocity, I was told it was my responsibility to check about the miles. Four such flights should give me 70,000 miles, enough for a return ticket to Bangkok ($1600 value). I saved $75 by booking with Travelocity, and lost $400 in miles! NEVER AGAIN WILL I USE TRAVELOCITY!

I booked four flights on Travelocity and received a confirmation number. Then the next day, I checked my email and Travelocity had sent me an email, 4 hours after I had made the reservation that they have cancelled my reservation because they could not verify a phone number with my bank. I had never received a call from Travelocity and they just cancelled my flight. I called Travelocity and waited about 20 minutes to talk to a live person. I asked them why they cancelled my flight. They said it was because my phone number did not match with the bank's phone number. I asked them to call my bank so we can three way call and find out what happened, but they did not want to cooperate. They told me that they called my number and no one answered, so they cancelled the flight. They didn't even leave a message!!!

I booked a flight reservation on Travelocity for my boyfriend. We received the confirmation and travel ID. Two days later, I received an email the night before saying they canceled the reservation due to unverifiable info. This doesn't make sense. If there was inaccurate info, the reservation shouldn't have gone through, and we would have got an error message.

I booked a hotel in Toronto - 1 night, 1 person. I arrived at the Sheraton Conference Centre that evening and found out I had chosen my departure date as the check-in date. My bad. But there was no vacancy (it was 11 pm) and they were not able (or willing) to help.

Please note that this is my first experience ever with a company like this. I Always book through the airline carrier direct and will do so the rest of my days!!! The old bait and switch happened. My charges on my 2 flights from Birmingham to Curacao were quoted on the screen which I booked and when the charges hit my CC, they were $130.00 higher than quoted. I called customer service who gave me a "runaround" about the price changes, yet I was on the AA website while I was talking to her and was disputing her explanation. While she was very polite, I knew she was following a script. She could never explain the increase in price from the booking to my CC. I will call VISA and dispute and will NEVER use again.

I booked a hotel in Oklahoma and was supposed to check in today (the day after the Moore tornado). I am currently in Dallas and there is a very long band of severe weather, with tornado watches between me and my destination. Needless to say, I am not making that trip. So I called Travelocity and explained to them that I wanted to cancel. At first, he said it was too late because my check in date was today and they have a 1-2 day notice policy. I explained the weather situation yesterday and the fact that nearly 100 people were dead and they are predicting more tornadoes today, and the fact that the storm is between me and my destination.

I am filing a complaint against Travelocity for this reason: We booked a September 1 Lufthansa flight to London with Travelocity online. We did not receive an e-mail confirmation. Since we did not receive the confirmation, we thought the booking did not go through. So, we booked the same flight directly with Lufthansa. Both the Lufthansa and Travelocity bookings came through on my American Express card. I tried to cancel the Travelocity booking and they refused to refund the ticket charge. We later discovered through talking with Travelocity that they had sent a confirmation to some e-mail that was not ours. Travelocity made the error and should refund our money.

I will never ever book with Travelocity again. They cancelled a ticket after fully confirming and sending me full details and confirmation that it is fully booked and confirmed. They claimed they were trying to reach me and couldn't. They did this three days before the flight was leaving. The credit card was never cancelled so no issues on that end. They just decided since they cannot reach me and it was a booking for third party (my daughter with my last name as her middle name). This is also after I had successfully booked and cancelled with them. The outsourcing of this place is a nightmare. I will never ever do business with them again as they cannot be trusted. I've also seen the same thing happen to several others.

I requested to stay in a hotel. It was booked at a motel (Quality Suites Inn) in Orlando, FL. The room was so dirty some area in the floor was sinking in under the carpet; large blue stains in the bathtub; unfinished plaster in circles on the walls; and rain stains in the ceiling from leaks. The owner of the motel agreed to refund the 3 nights but according to Travelocity, he has not done so. All of this was reported to a Travelocity supervisor, who agreed to return $179 of the total cost of the trip and has not done so. This was my birthday - the worst I have ever had. We had to pay an additional $512 to stay in a hotel.

I booked a flight and car rental through Travelocity on 4/16. I received a confirmation and glanced quickly at it. On 5/8, the business trip was cancelled and I cancelled the car rental with no problem. When I went to cancel the airfare, it stated that I needed to call customer service. I called customer service and the representative spoke with a thick Indian accent. I explained to her the circumstances and she stated that the tickets were non-refundable and that I could cancel them and then rebook, as long as it was the same people and done within a year. I was unhappy because nowhere did it state when I was purchasing the tickets that they were non-refundable.

I booked my flight from Manila to Seattle through Travelocity last April 24th. The airfare was $1,159.00 on Eva Air flight #272 to Taipei continuing to Seattle. I went to the airport on my travel date, and after an hour wait on the check-in line, I was informed that Travelocity cancelled my ticket. No email was sent to my primary contact, nor myself as passenger about the cancellation. I called Travelocity and was informed that the Revenue Security Dept cancelled my ticket, but Call Center could not tell me what the reason was. So I picked up all my luggage in the standby area and went back home. I will be filing a complaint at the Better Business Bureau and will never book all my future/family trips through Travelocity.

These were unacceptable customer service and poorly worded "restrictions" that are not only making me an ex-Travelocity customer, but a vocal one as well. In summary:

I purchased four tickets for my elderly parents and my two sons to fly to South Bend for a graduation. My dad got ill and my parents could not make the trip. The travel insurance people were very understanding. No problems with getting my money returned. However, my sons were still going to make the trip and I needed to change only one part of their flight, and Travelocity wanted to charge me, get this, $2,000 to change a flight! Seriously? This is more than the total I paid for 4 flights. I was on the phone to India for over one hour and no help. Then at the end, the customer service rep wanted me to talk to his supervisor to see if I had received good service. I told him that he didn't really want to hear what I had to say and hung up. Totally ** me off ! Travelocity, you are done!

I tried to reserve the ticket to Europe, with price around $1,300 at competitor's sites. I found several times on Travelocity ticket for $1,250 or $1,100 and then after choosing seats and submitting credit card information, price jumped to $1,500. It happened four times during the 24 hours with different routes, so I do not think it is a computer glitch. I ended up buying ticket from other agency.

I reserved a room in the middle of a vacation and paid in advance to get special rate. We wanted to change reservation by one day. Travelocity said I lose everything if I change reservation. This sucks! I will never ever book anything on Travelocity again! Beware!

I booked my reservations a month ahead of travel and was surprised when the charges had to be prepaid but that was my fault for not reading. The charges were $99.99 per night for three people and then there was a charge for $10 each night for the extra person. I was really surprised when the resort put my final bill under my door the morning I was leaving with charges or $87.99 per night and no additional charge for the third person. It is a Native American resort so the resort fee was smaller than what Travelocity charged me. I was charged $346.31 by Travelocity and the resort charges were listed as $273.89. After two calls to India and speaking to a supervisor, the best they would do was a $25 coupon for future travel. If this is their idea of good customer service, I will not be using them again. Their website says if you find a better rate, they will match it and give you $50 credit. I guess I have learned my lesson.

At 5 pm Tuesday, I booked a hotel and flight package for $2798 with Travelocity and I have since found out that transfers to the airport/hotel are not included with my "all inclusive" price! I was not impressed with the situation or the quotes on the prices to get us to the hotel 90 min. away so I thought that the very next day, I would call and change the hotel, location anything. But my refund would be $1125, meaning that in less than 24 hours I would be losing $1673! That is more than half. Now, is that fair?

We booked a hotel through Travelocity. After arriving at our hotel, we promptly learned that our smoke free hotel had 2 smokers (a pipe and marijuana reported to us by the Ramada North staff). No open rooms were available so we decided to check out, as we have yet to spend the night. Long story short, the Travelocity operator told us we would get a refund; we even spoke to the manager and told her that we were checking out. Now, Travelocity states that we never had that conversation.

On February 12, 2013, I purchased a $100 Travelocity.com gift card for $50 as part of a Google offer. I then utilized the gift card on the same day to book a hotel in Santo Domingo, Dominican Republic - Hilton Santo Domingo for 2/13/13 - 2/16/13. I arrived to check-in at the Hilton on 2/13 only to learn that my reservation was cancelled. I was informed that because my phone number was unable to be verified, the hotel room which I obviously booked through Travelocity.com was cancelled. I was informed that a customer service representative attempted to contact me via my cell phone to confirm my phone number, but as I was already out of the country, my phone was not on. There was no attempt to reach me by email (which did not make sense as I booked online and provided my email address as contact). I was thus stranded in a foreign city, out of the country with no lodging.

One Tuesday afternoon at 1 pm, March 2, 2013, I purchased one passenger ticket for a colleague using Travelocity and my American Express card. They accepted my purchase and issued an e-ticket which was sent to my browser, my email and to the colleague's email address. More than 30 hours later, when I was at our church from 7 pm to 8 pm, they called my home phone due to a suspicion they had about the nature of purchasing the ticket by me a third party. When I did not answer their call, being out, they cancelled the tickets with no warning, and a terse email explaining that they had cancelled this ticket.

We booked a ticket through Kayak but because they are an affiliate, the booking went through Travelocity. We received confirmation through the airline, Kayak, and Travelocity. Our credit card was charged. The next evening (at 2AM) we received a phone call from the Travelocity fraud department asking us to verify our credit card number, which we did. The next day we received an email from Travelocity that our booking was cancelled, despite the phone call the previous evening. The first three times I called, I was on hold for 45 minutes. I had to switch to Skype because we are calling from overseas and I ran out of talk time.

We booked a vacation in January with Travelocity. Come March, the flights had been changed. I contacted Travelocity to find out what was going on. All the girl could tell me was that there was no availability on that flight. How could there not be availability when I had booked and paid for the flight 2 months in advance? I told her that I need that particular flight for family reasons, and that we want the flight that we contracted with them for and to not change my flights. She offered us flights that were completely out of the way and or at unreasonable times of day when traveling with a small child.

The hotel was not as described. We contacted Travelocity immediately and were promised a partial refund. Then they did not follow through.

I placed a reservation through their site for a hotel room for 2 nights that totaled $165. I didn't receive a confirmation so I called them and was told it was cancelled by them and the charges were pending but would be refunded back to me in 24 to 48 hours. I was on the streets overnight with 2 young children and they offered no solution, and I was on hold with 5 different people and hung up on 3 separate times. Here it is a week later and I still don't have my funds back! They are horrible and couldn't have cared less about my situation! I will never deal with them again or recommend them either. My bank says I have to wait for them to release the hold which could take up to 2 weeks! This is horrible!

On Thursday evening, 2/21/13, I attempted to purchase airline tickets on the Travelocity website. After entering all my debit/credit info and hitting next, the site froze. It wouldn't let me go any further. Assuming there was a glitch in their system/website, I decided to give up. The next day on my way to work, I stopped for gas to find my credit card was declined. At that point I immediately went home since my car was on empty and I needed to check my account online. Come to find out Travelocity charged my debit/credit three times and left me without a penny. This became a major catastrophe since I have two small children, $0, no gas and every time I attempted to call Travelocity I was either on hold for over 35 minutes or I was told by a supervisor it would be corrected right away. Instead, they left me all weekend without any access to my bank account.

Travelocity delivers terrible customer service. They will transfer you all around the world and you still will not get your questions answered. Not to sound rude, but the representatives cannot understand English very well. You spend an ample amount of time repeating yourself over & over. They post false and misleading prices on their site then, when it’s time to pay, they jump the prices up. When you call, they cannot provide you with any explanation as to why. Terrible personal experience with this company!

I booked a room through Travelocity on 3/1/13 for Smoky Mountains Inns and Suites in Cherokee, NC. I was charged $109.81 and expected a nice room. Travelocity told me it was 2 king size beds and a suite. When we arrived, it was one bed and the TV was an old 19" box type that had such scratchy sound you could not watch it. There was no bathtub and it was not a suite. Front desk gave me a receipt for $82.05. That is a $27.76 difference in price. The front desk clerk was rude and said if I did not like it, to complain to Travelocity. At that point it was too late to book another room somewhere else. I called Travelocity on 3/4/13 and was put on hold 4 times. They told me they were unable to contact the hotel and it was going to their voicemail. I called the hotel and they answered right away.

In response to the post I made regarding Travelocity and being ripped off, I received a very quick response back from Travelocity: "Thank you for contacting us with your concern. We sincerely apologize for any frustration. As a onetime exception, we are refunding the $30 booking fee charged on trip ID **. You should expect to see this refund in 7-14 business days barring any delays from us or your financial institution. I filed a complaint with the Consumer Protection Division of the Office of the Attorney General in Texas." I "think" that's why I got such a quick response as well as the $30 refund. So, if you've experienced being ripped off, that's the way to go in my opinion. Companies don’t like being reported to state agencies.

In December of 2012, I had booked a hotel reservation for one week. When I arrived, I discovered that my trip had been cancelled; and I was reassigned to a different location. The hotel said they had no problem with refunding my unused nights, but I would have to go through Travelocity. I called and was told to call again in the morning after checkout. I did so, waited over 20 minutes on hold, and was told it was taken care of. It was not, the charges still appeared on my bill. Multiple calls to Travelocity were unsuccessful, with them telling me the hotel would not refund anything.

I booked a flight via the Travelocity website on AirTran. Not realizing that AirTran charges you to buy your seat, I found a cheaper flight on United. I called Travelocity within minutes and complained about them not disclosing this policy. I booked the United flight over the phone and was told I would not be charged any fee for the change. I was charged $30. I demanded my money and got the runaround, so I gave the rep an ultimatum to refund or I would file a complaint with the Texas Attorney General Office. He asked me, "Are you threatening me?" I found that rather comical. I said, "No, I'm telling you what I'm going to do if you don't refund me. That's not a threat; it's a promise." I still got the runaround so I just hung up and filed a complaint with the Texas Attorney General's office. I just filed the complaint today so no response yet. Stay away from Travelocity. They'll do practically anything to make a buck. In the future, I plan to do the same thing that businesses do and that is to inform them I'm recording the call. At the worst, I'm out $30 but I don't like to get ripped off.

Travelocity rates 2-star hotels as 3-star hotels so you think you are getting a bargain. Every other site on the Internet rated the hotel I booked as a Top Secret Hotel 3-star hotel as a 2 star. When I saw the hotel, I immediately called Travelocity and pointed out this was not a 3-star hotel. I got someone in India who took about 10 minutes to tell me that Travelocity doesn't follow anyone else's rating system and it was not refundable. I consider this fraud and a violation of unfair and deceptive trade practices. I would never book anything else through Travelocity. They should be investigated by the Federal Trade Commission and state attorney generals.

I had made reservations in Virginia Beach through Travelocity for 2 queen studios for 4 adults. They asked me the name of the person for the second room and I paid in full. When we got to the hotel, my friend (2nd room) had her queen studio, but they didn't have my name or my room. I ended up getting a double bed room, not ocean front (which I reserved). I am very mad. What if they didn't have rooms left? I am the one who paid and reserved, but my name was nowhere to be found! I had a very bad experience waiting for a room!

We had a problem with our connecting flight coming from Narita Airport (Japan), connecting through Chicago, and the final destination to Dulles Airport (Washington, DC). The UA agent was not able to find our reservation and only after a more seasoned agent assisted did they find the reservation. From what I heard, Travelocity's tickets are not guaranteed, and we were chance passengers. This is the first time I’ve used Travelocity to book a flight and will be the last given their methodology. It was only because the flight was not booked that we were able to connect to our final destination. The United Airline agent recommended we go to the airline directly to avoid future problems, a practice I will adhere to from now on. They also lost 5 of the 6 checked-in baggage we have. It was left in Chicago because the United Airline staff failed to see the manual re-tag of the bags for IAD as the final destination. We’re not sure why only one made it, because they were all together when we surrendered the bags to the counter.

I have used Travelocity for over 10 years to book vacations - this history was of no consequence when I, for the first time, needed to cancel a reservation. In February 2013, I booked a hotel, flight and car for a work trip. Unfortunately, the event I was attending was cancelled, so I called Travelocity to cancel the trip less than a week after booking it. While I anticipated I would not be able to get a refund on the flight but rather only a credit, I was not prepared for their explanation on not refunding my hotel. The first time I called to cancel the trip, the representative said she tried to call the hotel for over 20 minutes to try and cancel but could not get a hold of anyone. She told me to call back in an hour.

I booked a hotel for one night in Dallas well ahead of my trip. Three days prior I realized it made sense to be in a hotel on the other side of town. I called Travelocity and was told I would have to pay the full charge for the original hotel and the charge for the hotel to which I wanted to change. Where was this written when I made my original reservation? Nowhere. My original booking was $172. What if it was $60? Would I only have been penalized $60? I do not understand how this disparity, let alone the policy itself, is justified. They are keeping this money in their pockets to take four minutes to change a reservation. Clearly they do not need returning customers to keep this business afloat.

In September 2012, we booked some flight tickets through Travelocity. When we showed up at Pekin airport, it took us by surprise that we required a visa in order to board the flight, along with 11 other passengers. We were redirected to deal with the manager in turn for the airline (S7). The service was kind; the manager canceled all of the passenger tickets directly in her computer advising all of 11 passengers to contact our travel agencies to obtain full refund and that there will not be a cancellation fee of any kind. That moment, on the spot, I called Travelocity to inform them of the situation. I also passed my phone so an agent from Travelocity confirmed the situation with the manager of S7.

Travelocity refunded the money after I complained about the safety of this hotel. There is no way I would ask my wife to stay in this location. High Crime Area.

Calling the general number to exchange a ticket results in routing to India where they have limited visibility to an airline exchange. Call the airline first to confirm the date, time, and exchange if you had bought the ticket through them. Second, call 570-760-2528, the Travelocity Executive Service. They will be able to contact the airline and make an exchange. Example: I purchased ticket for $933.60, called general Travelocity number - $841 Exchange fee to move return flight time up. I called the airline who confirmed time available to exchange return flight at the standard $200. I called Executive Service who worked with the airline to make the change.

I have been a long term customer of Travelocity. I have been making travel reservations through them for over 10 years and, after the treatment I received today, it appears that doesn't matter to them one bit. I needed to make a change to a business trip reservation. I needed to return one day earlier than my original itinerary so I called to make the change. The customer service rep made a good suggestion, if I were taking a personal trip that was not being expensed by my employer, but it was not a good fit for the current situation. I tried explaining my situation to the rep but instead of understanding or just letting it go, he started arguing with me. When I finally had enough and asked him to just update the current reservation, he made a snide comment to me that "if I want to have my company pay an extra $34, then that is my decision. "

So around 6 months ago, I was booking a flight on the Travelocity website to visit family. Near the end of my purchase, there was a promotion for signing up for the Travelocity rewards card. It said if I signed up, I would receive $200 credit towards my next flight as well as a couple thousand bonus points on top of the $200 credit. I am not a person who likes applying for every card that comes my way. But since I fly a few times a year to see my family, I thought it sounded like a good deal and could use the card in the future for other deals and promotions they may have. After I applied, I then purchased my flight and no money was credited. So I called customer service and the man I spoke with said I had to wait until I received my approved card in the mail and use it on my next flight. Okay, that makes sense.

I needed to change the pickup time of a rental car that I booked through Travelocity because my flight time’s changed. It seems like a simple request but not for Travelocity. The agent seemed not to understand that I was not canceling the reservation, merely changing the pickup time. Well, during our over 1 1/2 hour conversation, during which I was put on hold for many minutes at a time, an email came over canceling the reservation! I told him about it and he put me on hold again and then said his supervisor told me to write a letter. I asked him to put his supervisor on the phone, which he refused to do. I asked for his employee number which he refused to give me. Write a letter? For what purpose? I wanted my reservation back but of course, the rental fee went up $120! Are they kidding? How can a company this disorganized and so totally awful in Consumer Affairs still be in business?

In July 2012, my mother purchased a round trip ticket from Travelocity. Her credit card was charged $414. She received a flight change in August 2012 and made her outbound flight on November 18 with no problem. We went to the airport for her return trip and were told she had a seat confirmed on the plane but American Airlines could not print the ticket because United Airlines had control of it. After the counter agents went back and forth, we we told that there was nothing they could do. She missed her flight and we went home and tried to call Travelocity. After five hours on the phone and being disconnected five times, we were told that she was on the same flight the next day at the same time.

I was booking a new flight using a cancelled ticket and went through the process with Customer Service. I told them I had to get my credit card to pay the difference, and when I came back 10 seconds later, they were gone. I called back and the flight I needed was no longer available. I asked to speak to a manager, and the rep proceeded to blame me for not confirming the flight. The rep eventually hung up on me. I called back a third time and was put on hold for 15 minutes. I finally decided to hang up. I'll use the ticket I have but will never do business with them again.

I don't mind that there are different charges for amenities on airlines. Who I fault with not explaining the "no carry-on without a fee" policy is Travelocity, which lists all airfares in a descending fashion and neglecting to be transparent about Spirit's carry-on costs. I'm 64 years old and don't own a regular bag. I have used free carry-on bags for the last 30 years. I travel extensively (for pleasure) and had never been charged for a carry on in all my years. Other sites that have "different" rules from the standard don't let you pay for the airfare without alerting you to the carry on fare(s) and one has to click on "no thanks" to eventually buy your desired ticket (which I would not have wasted my money on Spirit, had I known).

OK, bear with me readers while I try to explain this mess! I canceled a trip I booked last June through Travelocity. I was refunded the hotel and the car rental money. I was left with $491.60 as a credit. The lady who took me through the cancelation process explained to me that the credit will expire within a year and it will be subject to a $190 rebooking fee. I also have to rebook by calling Travelocity, and the rebooked flight has to be under the same name of the ticket holder prior cancelation. Here six months later, I'm trying to fly to Portland on a $350 flight. In my thinking, they will deduct the rebooking fee of $190 from the $491; I'll be then left with $301. Since the ticket to Portland I'm looking at cost $350, I'll end up paying $49 and "Portland, here I come!” But when I called, I was told the rebooking fee cannot be deducted from the $491. I have to pay it out of my pocket, separately. And if the flight I'm rebooking is cheaper than the original (in this case $350 vs. $491), the airline will forfeit the remaining difference. This is not what I was told when I canceled my trip! I need a drink!

Today, I worked on booking my honeymoon with Travelocity to St. Lucia for Jan. 2012. I had a question with regard to booking online, with maiden name or married name. Customer Service rep said to use name on passport, then he insisted he finish the booking over the phone. I insisted that I could do it online but he continued that it would be better if he did it. I had lots of questions and was not sure but he kept insisting. In the end, I did book.

I am writing with regards to a vacation I attempted to book on November 23, 2012. I was in the midst of completing my reservation and I wanted to check off the section that I was bringing an infant with me on vacation. I then read the ridiculous policy that I would not be able to add my infant until after I made my reservation and I would not know what the additional cost was. I contacted Travelocity Customer Service immediately as I wanted to book my vacation right away. As an aside, I must say that the fact that there is any charge for a child under 2 years old is absolutely ridiculous. A child who does not occupy a seat on an airplane should not incur any cost whatsoever.

I would like to get the attention of anyone reading this post. I tried to book a flight from Newark to New Delhi for the 10th, Jan. 2013 and return on the 10th of Feb. 2013. After inputting all information and card details and when I submitted the ticket reservation, to my surprise, I received a message on webpage as "Due to a technical glitch you may not be able to book the ticket now. Please try later". I called customer care (date/time: 10th Nov. 2am to 5am EST) and a guy guided me on booking tickets. I tried again and the same issue surfaced again. Third time the customer care guy tried to book a ticket himself and asked me to pay US$30 extra for service. I declined as the problem is with the website and not me, and I tried myself twice. After an escalation, he agreed to book for free. He was also unsuccessful in booking the ticket for me.

I booked a hotel right before Hurricane Sandy knocked out power for over a week. The operator told me repeatedly I could cancel my reservation at any time as I booked with him on the phone. When the email confirmation came, it said that I would lose 100% of the money if I canceled. I called and they confirmed that I would lose 100% of my money. Total scammers. My wife is sick and I will lose $534 on this hotel reservation. I spent hours on the phone on hold and getting kicked around with this. Total scam company. Will report to Texas Attorney General and the BBB.

We booked a room through Travelocity for the Hilton Garden Hotel in Bakersfield, CA for Nov. 11, 2012 a month ago. Our plans changed and we needed to cancel the reservation and found out that cancelling even 48 hours in advance we could not get our money refunded. We found out that they charged our credit card in full when we booked and they do not pay the hotel until after we check out.

This a.m., I checked airfares between TPA and LAS for certain dates. When I found the combination I liked, I selected the seats and clicked to pay. Before I was given the purchase page, I received a pop-up screen indicating that during my search, the price went up. Okay, I thought ... that can happen. An hour later, I tried the same search and got the same flight combination, at the first lower price. When I tried to purchase, I got the same "Oops, that price increased" pop-up. So, I waited another hour - same bait and switch. I will not trust or give my business to a company that employs such methods.

We booked a flight through Travelocity on Spirit Airlines going to Las Vegas to celebrate our anniversary. Our flight was to leave Portland, OR at 6:55 AM on 18 October 2012. We were informed that the departure was going to be 1 hour late which turned out to be 4 hours. We were promised a $50 voucher per person to be used on our return flight. We never received the voucher. We tried to contact Spirit Airlines for the following three days but each time, we were hung up on, even after being switched to a supervisor.

In January 2011, my husband and I were going through a separation and as a present to me, he bought me a trip to Hawaii on Delta Airlines (from MT) through Travelocity. He chose the dates for me to travel (to occur in February 2011), without checking to make sure they were open for me. However, he also purchased the Trip Insurance for $19.95 to cover any cancellations made on the reservation. I am a licensed and practicing attorney in MT and as it turned out, I was not able to go on the trip due to: 1) my inability to leave because I was actively working on the submission of a Supreme Court brief due during that time; and 2) a pending transfer to move from Helena to Missoula with my job; and 3) starting to file divorce papers.

Travelocity call quality - My work trip to Beijing was double booked by accident. I called within the required refund period to cancel the second ticket. The operator didn't know the cancellation policy, and put me on hold. I got cut off. I tried again, and asked the operator to please take my number in case I was cut off (these were long distance phone calls). He took my number and never called back. I emailed Travelocity and was told that their call records did not show me calling within the refund period. They would not handle my cancellation via email and referred me back to the call operators. I made another long distance call and was told that I was subject to a fee for the changes. They told me that KLM's fee for making a change was $190.

I booked several leg flights from NYC JFK to Istanbul and then onto TLV in Israel. This was supposed to happen over a couple days where we could spend a couple days in Istanbul and then fly onto TLV and then return. Well then after booking the initial flight, we were considering changing our plans. We would just stay in Istanbul the whole time and then I would catch my leg coming back from TLV, Israel. I called Travelocity and asked about changing the tickets. It turned out to be half the price of the tickets itself.

Travelocity does not guarantee you will get the seating you choose for airline flights nor do they notify their customers when the airline tells them the chosen seating is unavailable. So you have to go to the airline website and keep checking if you got what you wanted and then choose (again) new seats if you don't. I will never use Travelocity again - useless! When we found out we had no assigned seats, there were only preferred seats left that cost us an additional $75. Thank goodness we checked two days before our trip so we could go to the airline, choose new seats, pay for them, etc.

In mid-November last year, I booked a seven-leg international flight with Travelocity and paid the full fare. Regularly, I checked with my account to see if there were any problems shown on the itinerary. Even today, the Travelocity site lists that itinerary unchanged with each leg booked and seating. Imagine my horror on the day before our flight when I called the airline for an online boarding pass for this, our 35th anniversary celebration, and was told that there was no such flight nor had there been for many months. In fact, only two of our seven legs existed on their files anywhere!

Military families beware! Travelocity "Customer Service" is non-existent. I called asking for information between changing and cancelling a ticket for military post-deployment leave (dates are changing) before calling the trip insurance folks. Customer "Service" wouldn't answer questions, just kept repeating the charge policies (wasn't disputing them). When I mentioned "military" and that I needed the info because this might be first of several changes (hence the need for advice), was told they didn't work with military, period.

This was the worst experience I have ever had with a travel agent. It was appalling and completely unacceptable. I called initially last Wednesday regarding a flight that had changed. The guy I talked to put me on hold, then told me that he was having a hard time getting through to the airlines so someone would call me back within 72 hours for a resolution. Nobody ever called me back within 72 hours, which is completely unacceptable, so my wife called again on Saturday afternoon. After spending an hour (mostly on hold) with her, she said that she couldn't change our US Air flight to a later flight because an error message came up. Then, I called back around 2 o'clock, and spoke to a guy named Justin. He understood our problem, and said that he would make a conference call with American and US Air, resolve the situation and call me back within an hour or so. He never called me back.

I got on Travelocity's website to find a hotel for Redwood City, California. I put in the reservation of check-in date of 9/27/2012 and checkout date of 10/1/2012. The first hotel that came up was San Mateo Marriott for $234, the second hotel that came up was Holiday Inn Express for $281 and the third hotel was Sofitel for $180. In the detail for Sofitel, it also says "Free parking. Pay for 3, enjoy 4." When I clicked on the "select hotel," it gives me a total of 4 nights total $720 and tax and service $94.86. Since it was advertised as pay for 3, enjoy 4, I thought that the calculation was wrong so I called Travelocity and questioned them.

This has got to be one of my worst experiences ever! I booked a flight for a family member and received a confirmation email. Few hours later, I received another email stating that I need to call Revenue Protection Department to verify my purchase. Okay, I called and spoke to an Indian rep named Clement. I have Indian friends who are great, but it's not great when you sound inexperienced, can't speak fluent English, mumbles constantly and your idea of security questions amounts to my name and the traveler's name and was told, "You're good to go." I never received the email confirmation after that call as promised.

It’s an insulting and disgusting company. I am so angry right now that I can hardly type. One month ago, I purchased a ticket for my mother-in-law through Travelocity to Italy, and it was the biggest mistake I had made. I had been insulted and pushed to the edge. Alitalia made a change in the schedule that I did not agree to and since then, it had been hell. I have now called Travelocity about 11 times and my problem has still not been resolved. I even went over $120 on my phone bill. At the beginning, they couldn't get in touch with Alitalia and kept transferring me over to them so that I had to deal with them. The only reason I booked through Travelocity, was so that I wouldn't have to deal with any of this. But today, the greatest insult happened when I spoke with Marvin, employee # **.

On June 28th, I made travel arrangements for 8/4-8/10 to fly from Chicago to Boston. During my time on the phone with the representative, we also arranged car rental. On 8/3, I went to print off the E-ticket but nothing would print. Apparently, the agent scheduled my flight for 7/4-7/17 and the car rental for 8/4-8/10. I immediately called Travelocity and explained what had happened. The "supervisor" told me that they would listen to the "recorded" call to make a determination as to who was at fault. He also told me that Travelocity would pay for any extra charges incurred by me for new tickets. I quickly booked my own tickets through the airline and continued with my trip. Today, I received a call from Travelocity to let me know that there was no recording, how convenient, so they were no longer obligated to take care of my $2,600 extra expense. Please help to get the message out that Travelocity is completely bogus. I along with everyone I know will never use this company again.

There was no explanation of extra charges when I made reservations over the phone with an agent. I thought I could get some questions answered by calling someone at Travelocity (when booking my trip). The agent simply confirmed all the flights and hotel I had already planned. He didn't actually "do" any work. I guess he took this opportunity to consider the call a telephone booking. Not only did he not explain the charges that I was to incur, but he was slow in "making" the reservations and because of this, the prices magically kept going up as if they were on an auction table. This was the first (and last) I'll use Travelocity.

I booked a package deal for airline, 2 days hotel and 2 days car rental. The flight was cancelled after waiting at the airport of my hometown for 4 hours. I notified Travelocity of the trouble immediately. My trip was rescheduled for the next day. The Travelocity agent supposedly called the hotel and rental car agency to let them know I was not going to be there (said he did). The agent told me to complete the trip and call Travelocity after for the purpose of one night hotel and one day car rental refund. After the trip was completed, I called and got nothing but long wait times, up to 55 minutes on the phone. 3 days in a row. It was frustrating. Repeating over and over the events that took place, the dates and calls, I filed for refund through my credit card.

I booked a resort hotel through Travelocity recently. The resort was fairly good. The problem was that Travelocity failed to mention the cleaning fees. I booked through Travelocity because of the coupons from Discover and no cleaning fees. I could have booked the same trip cheaper with another service. I got to the resort thinking everything was paid for, and they tacked on the cleaning fee. The resort told me that I shouldn't have used Travelocity and gone through Resort Quest, which mentioned the cleaning fees.

My daughter and I are meeting in NYC for a cruise. Her flights were changed, there was much finger pointing, unfriendly customer service, and passing the buck. She ended up with a double booking, paid a change fee, and still was unable to confirm the flights with one of the airlines. Travelocity is not helping clear the problem.

I booked a round trip flight itinerary from LA to Florianopolis in Brazil with Travelocity. There were three legs in each trip with connections at JFK and Rio de Janeiro. The US flights were on United and the Brazil flights on TAM. Everything went well until the last leg on the return trip. At JFK where I was supposed to go on a United flight to LA, there was no such flight. In fact, the UA rep at the counter told me that they never had flights to LAX from JFK at that time of day (after 5 pm). So, I called the Travelocity hotline and the rep advised me to either take a United flight the next day, or fly on Delta that same evening, for which she gave me directions. But of course, I had to buy a new ticket in the meantime.

Terrible Travelocity service and extremely high fees for changes - I had a death in my family two days before I was supposed to leave for my trip. I wanted to change my flight to a few hours later so I wouldn’t have to leave the burial early. They quoted me over $5,000 to change 2 tickets that we had already paid for $2,600. I called to ask about their bereavement policy... I kept getting people from India on the phone and I could barely understand their English. They kept me on the line for long periods of time telling me they were "looking into it" over and over, kept putting me on hold, and on hold again; and when it all came down to it, they still held to the original statement, $5,000. I get the feeling that they were trying to wear me out by putting me on hold over and over again. I was at my grandfather’s funeral and did not want to spend time on hold, and I explained this. I was very upset.

Uncooperative customer service: I booked an international flight with return ticket. A month before my return flight to the US, the airline cancelled my first flight with stopover to catch the next flight to the US. The airline booked me on the next day, but I won't be able to catch my connecting flight anymore. Travelocity sent me a notice that there was problem with the new itinerary and asked me to call them up. Several calls later and a thousand pesos I spent on long distance because they always put me on hold, I always give my local phone number where they could reach me. They never did. Finally, I went to the airline myself and fixed my flight. A day after I got into my final destination, I received an e-mail from Travelocity saying they fixed my flight back. I was so mad as hell. I promised to myself I'll never do any more travel arrangement with Travelocity.

I book one night at a hotel through Travelocity. Our plans changed so I then cancelled that night at the hotel 1.5 days before the reservation. I received an email from Travelocity confirming the cancellation so I assumed all was well. I ended up being charged by the hotel for the reservation. After talking to Travelocity and getting nowhere, I called the hotel. They told me that Travelocity never informed them of the cancellation so that is why I was still being charged and because it was Travelocity's fault, they would not refund the money. I have talked to three other representatives at Travelocity and have sent two emails to their consumer relations (at the suggestion of one of the representatives) and still have received no resolution. The representatives at Travelocity are extremely difficult to understand and when I have asked to speak to a manager, I have not been allowed to do so. I never did even receive a reply from the emails I sent. I am so frustrated and disappointed in their customer service. I will never use them again.

After I booked international tickets for 4 people, I received an email from Travelocity informing me there was a problem with the last leg of flight. I contacted them and was told they were working on the problem and would get back to me within 2-3 days. Several weeks and 10 phone calls later, I was still getting the same old story. They were working on resolving the problem and would get back to me. Finally, I got upset and spoke with a supervisor. The same old story, only when I asked for the number to file a complaint did things improve. They finally issued a refund of travel insurance less booking fees. Additionally, we were told that Travelocity would issue a refund on the insurance but that the airline would issue refund on the tickets but would take up to 8 weeks. Needless to say, the new tickets we booked were more expensive now (3 months closer to travel date) and of course Travelocity says they did all they could.

False/fraudulent advertising - Special/hidden rate offer for a 3-star hotel at $135, a 45 percent discount from normal rate. To get this rate, the hotel name is not disclosed. When I was informed, it was a Comfort Inn (3 stars!). I called the hotel, which offered a room for $135. There was no advantage. We received the smallest room with a twin bed. Travelocity did not offer me any resolution. This was fraud. I will not be using Travelocity again.

I made a Travelocity reservation for America's Best Value Inn in Montezuma, Georgia for 06/30/2012. The hotel kept the Travelocity receipt and gave me a hotel receipt. The reserved price was for $47.96 plus taxes. The hotel gave me a receipt for $53.72. My credit card was charged at the time of the reservation $67.21. What gives? I have had good service in the past from Travelocity, but this is not right.

I checked flights using the filter for a.m. departure nonstop. I went down the list and clicked one for 8:30 departure. Lo and behold, the confirmation came through for an evening departure which was impossible. That is because there were no a.m. nonstop flights and it automatically gave me p.m. flights without warning me that the filter was not being used. So, I immediately cancelled the flights - there was a big red block to click, "Are you sure you want to cancel?" that went through and then a page came up confirming the cancel and noting that since it was done within 24 hours, there was no cancel charge. I then booked on Delta which did have a.m. flights.

I've been lied to regarding immediate charging of my credit card by Travelocity agent, refusal to refund monies the same night or use monies to find us a suitable motel/hotel after we arrived and refused our accommodations due to extreme uncleanliness (excrement in the bathtub, human bodily fluids sprayed in bathroom and on door, dead bugs in moldy water inside non-working refrigerator). After traveling 10 hrs by car, we were forced to scrape together last pennies to foot the bill at yet another motel. This left myself, husband, and 3-month daughter stranded. Where is the backing behind Travelocity's Immediate Satisfaction guarantee? Travelocity customer service agent refused to book us another place unless we paid again. I plan to make sure this experience is well known by people planning a vacation/get away and ensure they do not use Travelocity. 14 days is ridiculous to wait for a refund. Great guarantee, guys. Thanks for all the hassle.

I called to make a reservation after trying to use the website. I was only given a confirmation number. The person I was talking to spoke broken English and I thought I was making the reservation in Eagan, MN, but the reservation was for Eden Prairie (located 20 miles away). I called customer service and was told to call back on Monday to find out if I could get a refund for a Saturday reservation. I found another hotel and will fight the hotel charge with the credit card company after dealing with customer service.

Travelocity does not give discounts (false advertising). I booked a hotel for one night at Best Western Plus (in Oakland) through Travelocity which was $149 and then I called the hotel to compare their rates which was also $149. I’m so confused, what discount am I getting? None! After checking out, I asked the front desk for my receipt and she accidentally gave me the confidential statement that showed Travelocity paying $111.99 for the room + $15.68 tax = $127.67. That means Travelocity paid $127.67 for my room and made a profit of $31.50. What discount am I really getting and why would I want to give my money to Travelocity for no discounts?

I reserved 2 rooms, one in Chattanooga, TN, and 1 in Louisville, KY. I was planning on driving up from Orlando, FL to my grandmother’s surgery and staying a week to help her. Instead, her surgery date was changed to a week later. I called to get my dates changed. I was refused. I was talked over the entire time. I asked to speak with a manager. I was refused. Told nothing they can to do, but make a new reservation. No refunds, cancellations, or changing of dates. I was told too bad I have to eat the money. I'm out over $300 in hotel rooms and then hung up on after wanting to speak with a manager and was told I couldn't speak with one.

I called to change my flight that was supposed to be on July 3, 2012 but was booked somehow only on July 4, 2012 and my return was July 8, 2012. Long story short, after being told that it will be $180 more to change my flight, I was like that's okay. I will keep it. I then asked if I could only use the return because I was going to drive and I was told yes. I called today to check on my return and was told it's suspended because I did board my first flight and it's a round trip but I was told that I could use my return.

The airline cancelled our flight which entitled us to one free change. A Travelocity agent made a change without my consent. I went from a one-stop flight to a three-stop flight. Three hours on the phone later, I gave up and called their corporate offices. Corporate insisted that they would get back to me by June 11th. They never did. This is a terrible lying company which I will never use again.

On June 30th, they have advertised on their cruise portion of their (Travelocity) website a Canada/New England Cruise departing out of Boston on Sept. 23, 2012, ID# 61919 for $799 person. When I called to book it, she told me that the price is no longer available. It is $1,300 per person. Bottom line, they are false advertising a price and then do not uphold it when you try to purchase it. They continually do this on their website and as a consumer, I feel I should receive the advertised price. If they can no longer offer it, then pull it from their website. Bottom line is I would like the cruise at their advertised price of $799 per person.

In the end of May, I booked a trip for my family of three to travel from Geneva, Switzerland round trip to LAX. Both my personal and business credit cards (US) are sponsored by FlexPerks and gain 1 point for every dollar spent. As we've had these cards for over 6 years and never spent any of the points, we were very excited to find that we have more than enough to fully pay for the airfare of our trip with Air France. I navigated to the FlexPerks rewards website via my credit card website and proceeded to book the tickets using my points. The travel package area of FlexPerks Rewards is "Powered by Travelocity". Meaning, it is actually a subsidiary of the company.

Below is Travelocity's cancellation policy. I booked 2 flights at 12:15am EST, June 5th. Later the same day (June 5th), I needed to make some changes. However, according to Travelocity, my booking was considered to have been made in the CST time zone. As per their policy below, this was not clearly defined and a fee of $180.00 per ticket was going to be applied. When checking with the actual airline, Delta, they informed me that no cancellation fees would apply.

Travelocity is the worst. Buyers beware, be very aware of everything you do before you pay them a penny! We have spent thousands of dollars on our trip with Travelocity and there was one mistake that we figured they would fix for us. We specifically requested round trip flights from one airport to another, received one of our confirmations and realized that it was not RT. It took us back to the same city but another airport. We are flying out of this airport back home so being at the right location was very important.

I called AAA and booked four nights, and I was told that I was booking through AAA four nights at the Hampton Inn in West Yarmouth. They told me that my credit card would not be charged until my arrival and I could cancel up to 72 hours. I received a confirmation on my e-mail that had the AAA logo saying that my reservation was booked and that my credit card was charged the full amount! This was not what I was told. My credit card should not have been charged until my arrival in August. I am an AAA member and trusted that I was dealing with AAA and not Travelocity or another vendor. This is fraudulent. I was also given wrong information about my credit card not being charged and then it was charged! I cannot afford this.

I booked a trip for my daughter and her friend through Travelocity as a graduation present. Initially, the site had problems with hotel reservation. I booked Gran Bahía Príncipe Sian Ka'an Don Pablo, but the confirmation came back with the Gran Melia Cancun. After several phone calls and speaking with non-English people who only quoted policies, I ended up paying an additional $200 for hotel changes and lost a day in hotel and air travel. The return date was initially set for Wednesday, May 30, 2012. With the change in hotels came a date change for Tuesday, May 29, 2012 leaving on May 25, 2012 7:00AM, flight 623 on Aeromexico - ticket #** and #**.

The hotel was not as nice as the pictures showed and it wasn't as close as we were told to the boardwalk. Also, no one seems to know about the shuttle service to and from the boardwalk. Plus, we were supposed to get a 20% off coupon at Denny's at check-in and didn't get that. What was promised came to nothing. We will never book with them again. And on top of that, when we called customer service, they hung up on us. Never again. I will pass my experience on to my friends and family.

I was over eight hours on hold trying to re-book tickets that I had canceled prior to flight. After eight hours of disconnects, holds and transfers, I walked away from $1,200 in airlines tickets. All customer service agents sound like they are in India. This company is terrible.

I booked a flight through Travelocity on American Airlines. A month after I booked the flight, the airline cancelled it and rebooked me on a different flight. The problem was no one notified me of this change. Two hours prior to my original flight, I received a phone call from the airline informing me of the change and that I had missed my new flight. Neither the airline nor Travelocity will admit to the error. All I know is there were no flights available for me to take and I ended up canceling my vacation and having to pay the resort a day's rate for canceling. I'm very unhappy with Travelocity and American Airlines. Whatever happened to customer service?

I bought a United ticket through Travelocity. A month later, United changed the departure by 1.5 hours and it did not work for me any longer. I called Travelocity and insisted on the phone conference with United. During the phone conference, United said that they issued the refund authorization, but the Travelocity agent has disappeared from the phone conference. The United rep said that the airline sent the authorization for refund to Travelocity and that I would have to call back to Travelocity to make sure that they process the refund. I called and the Travelocity agent said that the ticket is non-refundable and that the United rep said that too! What a lie! I have been demanding a phone conference with United, but Travelocity has been refusing the phone conference and is just saying that the ticket is non-refundable and that 1.5 hours was a "minor" schedule change that does not invalidate the ticket. Travelocity is criminal!

I booked a 4-star hotel on the Magnificent Mile and received a hotel 40 minutes from downtown Chicago, in Rosemont. Since I intended to stay downtown after a wedding, this trip to Rosemont was useless. I was told that no changes or refunds could be made, as this was a top-secret hotel. When I asked for a supervisor and explained that I did not get what I ordered, he explained that their duty is only to find a 4-star hotel within a "reasonable" distance. He agreed that Rosemont was not reasonable, but he only offered to forward the matter to his technical team, so that they could figure out what might have caused the glitch.

In early March, I booked a trip to NC for my husband and me. I also made hotel reservations. We then realized that my husband had an important function with his job that he needed to be at, so I called Travelocity to change our reservations for the following week. They charged us $562 to change our plane reservations and would not refund us for the hotel. So we were charged $269 and would have had to pay another $269 for the hotel. Needless to say, I was not happy. Since when are you charged for a hotel reservation before you arrive? I have since found that booking directly with the hotel is much easier and they don't charge your credit card until you arrive. I will never use Travelocity again. Oh, and also when I called to discuss this, I could not understand what the agent was saying nor could he understand me.

The crappiest customer service I have ever seen. I will never book through you guys again. I just spoke to one customer service guy and he said he will charge me $16 to upgrade my room per night and he disconnected my call without upgrading. The next customer service guy said they will charge me $30, so they jacked up the price in 2 amounts. They also said the calls are randomly recorded and they cannot guarantee an investigation. This is a totally crappy service. Thanks for ruining my vacation before it had started.

I called Travelocity to change a departure time from pm to am. When I got my email, I discovered they properly changed the time; however, they changed my return date from Monday, May 14, 2012 to Thursday, June 14, 2012. I thought why would an hour change end up extending my stay from 3 days to over a month? When I called Travelocity to explain this, they wanted to charge me Travelocity change fees as well as airline change fees. Mind you, I already did this for the first change. They were unwilling to wave the Travelocity fees unless they could review the tape of my original conversation, which they told me they could not find. The airline fees would still apply. The first mistake (mine) already cost me about $1,200 and the second mistake (theirs) would cost me the same!

After 15 years of Travelocity.ca, this is my first complaint. I booked 7 nights in Southern Hotel Delhi, India. Arriving at 11:40PM, the hotel and rooms were disgusting in all ways (dirty sheets and pillows, bathrooms with feces, no shower, etc.). The hotel could not supply us with a reasonable room and we left immediately the following morning and found alternative accommodation. We phoned Travelocity the following morning and were told the computer was down. We phoned later and after being on hold for more than 1.5 hours, we were disconnected?

I purchased 2 tickets on 4/17/2012. When I did not receive my email confirmation the next day, I called Travelocity and they stated they had a computer glitch and did not have my reservation. I called twice over the next week and spent over 30 minutes each time on the phone attempting to find my reservation. I even did a three-way call with my credit card company and Travelocity, but neither company would confirm my reservation or release the hold of funds on my credit card so I could repurchase. On 5/1/12, I received a call from Travelocity (571-918-6490) stating again that they had a computer glitch on 4/17/12 and did I still want my tickets? They knew my passengers' names, amount of the ticket and date of travel. I confirmed that yes, I did want the tickets and they stated they would email me a confirmation.

We purchased through Travelocity two tickets and hotel for Las Vegas with a protection plan for which we paid $99. We were told at the time of the reservations that any cancellation will be protected by this plan so we don't lose any money. Now four weeks before our travel date, we called Travelocity to cancel part of our trip as my wife is pregnant and was advised by her doctor to not fly. We spoke with a supervisor named Kathy ** (employer ID - **), she said that Travelocity does not sell protection plan and we bought the plan from another company, even though it was sold by Travelocity at the time of reservation. They were not willing to give us any refunds and were extremely unprofessional. We spoke with three different people within Travelocity and they gave us three different stories which upon confrontation they changed. Travelocity is running this scam and it seems that there are many people who have faced this issue. You can read these reports on internet. There has to be some sort of government intervention to stop this fraud.

I called and tried to get help with booking in zip code 10512. The rep booked me in zip code 12528. For two weeks, I have been calling due to the fact that within five minutes of booking the reservation, I called back to tell them about the error. All I kept hearing was they needed to find the recording to confirm the cancellation. They took $134.21 of my money and were just flat out refusing to give it back. I called the hotel, and they confirmed with them that I did not use the reservation. This is considered stealing. I am a single mother of three children, and this amount of money is hurting me greatly. Yet again, I'm on hold for 45 minutes awaiting help.

I booked a trip through Travelocity and paid the additional costs for travel insurance (Travel Guard, Inc.). Due to weather delays, my family was looking at being stranded in South Carolina for 4 days. I made at least 6 calls to Travelocity before I finally got a representative whose English I could understand and who was actually able to tell me how to get coverage for my travel changes. The whole process took about 3 hours. The travel insurance was worse and they only reimbursed me for the cost of the rental car, which worked out to only $80 more than I paid out in insurance fees. They have horrible customer service, high prices and even more useless insurance. In the future, I'll go back to Orbitz.

I purchased air travel for my wife and I on 12/22/11 for travel to Reno, NV on February 16. When we arrived at the airport on 2/16 for our 8:40 flight, American Airlines told us they didn't have a flight to Reno at that time. I called Travelocity at 6:40 am EST for help and got their recording, and I was put on hold for 30 minutes. I finally gave up and asked AA what they could do. They said they could book us on a flight at about 2:30 but that we would have to pay. The 2:30 flight would have got us to Reno after my scheduled appointment.

I am currently in Afghanistan on a government contract. I booked a hotel on R&R dates. I received the dates and they were changed. I asked customer support to help me. I have no phone access and only have internet due to the area in Afghanistan in forward operating base. The first operator told me they tried to call the hotel to see if I could cancel but said no one picked up. I have to call myself. After two days of waiting for a response telling them I didn't have phone access, I got no response. I emailed again and was told they can't help me after the first customer support person said they could but just didn't want to call back.

I booked a trip for three to Cancun through Travelocity. The rep on the phone spoke broken English and put me on hold so many times that we lost the 1st and 2nd flight arrangements, which were good ones! I told him this wasn't my fault and he should arrange something just as good for me. He told me he couldn't. It took him over 3 hours to book this trip and when I asked to speak with a manager, he told me they were all busy. I said, "Can someone call me back?" He said yes. Within the hour, nothing! I called back and asked immediately to speak with a manager and this rep insisted I explain why.

I would like to file a formal complaint against Travelocity for misrepresentation concerning their Price Guarantee that they advertise on their website and advertisements in the media. As you can see from the attached emails, especially the last from the executive offices, they admitted that there are discrepancies concerning filing for a refund, when there is a change in the price, as from "timely" to 24 hours. I highlighted same in the attached email.

Flight was cancelled, no notification from Travelocity - I made this reservation in September 2011 to fly to Spain; 3 nights in Barcelona, 5 in Alicante - for our honeymoon starting tonight through April 22. Travelocity never notified me that Iberia cancelled our flight to Barcelona for tonight, April 13. We found out as we tried to check in online. We are packed and ready to go. They kept the return flight for April 22, never questioning how we were supposed to get there. They did notify us that the return flight on the 22nd changed by 30 min (no problem!), but failed to mention our departing flight for tonight was cancelled altogether.

On January 14, 2012, I used the travel site Travelocity to book accommodations at the Calypso Condominiums (by Oaseas Resorts) in Panama City Beach, FL for four nights from April 1 until check out on April 5, 2012. This was going to be a spring break vacation for my daughter (who is graduating and moving away) and my self. I had researched several of the different locations in Panama City Beach that were beachfront and made this one my choice. I prepaid $837.32, which was the cost of the room and service fees and tax recovery fees. I understood upon check in that I would be responsible for a cleaning fee and a damage deposit.