Travelocity Reviews

On 3/28/2015 I purchased a package trip to Ocean Maya Royale All Inclusive in Mexico. In the same another friend purchased same vacation. Usually when a resort is an adults only resort it says on the name of the resort, but on Travelocity this resort is not listed as an adults only. When you are ready to choose the type of room (have 4 options), the first type it says adults only, the second states as standard room and the third one on the list it's adults only - no refund. We chose the first one, knowing that our friends with children will choose the second option. When she tried to purchase the trip she could not because the system said "sold out". Realizing that this is an adults only resort, getting the info from a different site.

Beware of the Travelocity website itself. Sequence of items (cells) one fills out in making a hotel reservation can automatically reserve a hotel stay prior to entering all the required info. That is, it reserved a hotel date based on their default date prior to my completing the info. So I ended up having to pay for a stay on a date I didn't enter. Of course as soon as the reservation is made the info says there is basically no chance in ** of canceling. Hope this was a rare computer glitch but needless to say no more travelocity for me. So, for what it's worth... Good luck.

My airline went on strike and Travelocity said I either had to stay in Europe 3 or 4 extra days with no guarantee of getting home at that time. They charged me $4561.77 for three of us to get a new flight home with different airline after paying $3946.99 for the original travel package.

Despite following their cancellation instructions to the letter, there is no "cancel" link in the "manage booking" section of my itinerary. I ended up on hold for 30 minutes with one of their agents who said he had to check to see if I could cancel, despite the fact I had booked only an hour before the call and you're supposed to have "free" cancellation for 24 hours. During the time it took him to get back to me, I used my land line to call the US Airways, got an agent on the phone who cheerfully took care of canceling the flight in a couple of minutes. Travelocity has only canceled the flight out, not the return yet, so I have to go through this again. I don't think I'll use Travelocity again.

PLEASE READ!!! Travelocity Sucks! And I mean that in every worst way possible. Avoid using them at all costs! Delta airlines changed a flight on our return trip from Cabo so we had to find another way home. What a nightmare! We had to pay out of pocket for another night at our hotel room to fly the next day to get a flight home. I was on the phone on 3 separate occasions with their Customer (Dis)Service Department with an average hold time of over 1 hour each call! Good luck speaking with anyone who has any grip on the English Language and don't waste your time with one of their rude flunkies who answer the phone. Demand a Supervisor right away! Travelocity has got to be one of the worst companies I have ever dealt with in my lifetime and I don't know how they even stay in business. Don't be tempted by their low prices...run away fast!!!

Finally, when I allowed myself lots of time, I got someone. They said it take the airline 8 weeks to process a refund! My complaint is it should not take that long to process a refund of $2000.

I booked a hotel reservation in February for March 21 and 22 but Travelocity changed it to March 1 and 2. Apparently I am not the only one to have this problem. Their mobile app sucks and so do they. They would not issue a refund either. They are not to be trusted. Book directly with the hotel and avoid these lowlifes.

I started by registering on the Travelocity site first and found that everything I picked - my hotel and then my flights - and put in my credit card info it would boot me out stating the flights got sold out while was plugging in information. This happened about 9 times in a row. Frustrated, I decided to call them directly. The agent who sounded as if she was from India pick up and then we begin to pick the hotels and flights once again. I went through the process and again once I tell her my credit info and when the trans. comes to its finish she tells me it couldn't be process due to flight change again. We did this about 3 hrs until I decided to give up. But once I hang up I decide to check my bank statement and what do you know... they stole 1,005.96 from me and no confirmation of any taken payments.

I booked a trip for my daughter and I online at Travelocity for the Bahamas. Nowhere during the booking did a pop-up come up advising me we needed passports to travel. I went to check-in yesterday 3/19 less than 24 hours before our flights only to realize we needed passports!! I was on hold for 90 minutes only to be told they could cancel my flights for $400 in fees and couldn't advise whether I would be refunded for my hotel until 9:00 a.m. today so they could speak to someone at the hotel. 13 minutes and counting and still on HOLD.

I reserved a hotel room using the Travelocity mobile app. The app is so dysfunctional so that the date that I specified at the beginning of the reservation was changed automatically by the time I checked out. I showed up at the hotel just to be told that the reservation was for the previous night and the hotel was completely booked for the evening. The receptionist at the hotel told me that I was not the first person to have the same problem with the Travelocity mobile app. Two calls to the Travelocity customer service department resulted in no refund. DO NOT USE TRAVELOCITY MOBILE APP!

We booked four flights. Plans changed slightly. Called to see what the penalty would be to change or cancel. I was told the fee is 200.00 (all in). Got the confirmation cancellation and the fee was 800. Called right back...got the runaround. For an hour and fifteen minutes on hold. Was told after they would call me back in 72 hours max...never called back. Spent the next few days trying to settle. Went through the "management." They claim it's in our terms and conditions and they will not be doing anything about it. They took no responsibility for what the staff had told me. I would have taken the flights and rearranged my schedule had I known the actual cancelation fee. Never will I deal with these criminals again.

I had a flight booked to Mexico and had to cancel it. Travelocity gave my credit back. When I went to book again they are charging me $200 every time I want to use any of my credit. I think $200 is a ridiculous fee especially to have to pay it every time I use MY credit. I am never booking through them again.

I booked a trip & air fare on the evening of March 8. Found it cheaper on another site on March 9. Had a question about a file I was required to attach to get the price match. Tried to call several times always a 40-50 minute hold time. The price match required me to send the information in within 24 hours. Sent the form anyway-supposed to be contacted within 48 hours -- Still have heard nothing. Called today to see about cancelling trip waiver insurance. After waiting 50 minutes on hold, and being put on hold three more times, the rep told me everything is "non-refundable", including the trip waiver insurance. Since I didn't see anywhere on the website where this was stated, I asked her to tell me where it was & she disconnected me. Feel like once they get your $$ they do not want to assist you. Their so called guarantees are insincere.

Our initial reservations were made through Travelocity for 3/5/15-3/8/15 (itinerary # **) at the Rodeway Inn Philadelphia. On 3/4/15, I called to cancel the 3/5 reservation because of the imminent storm in Philadelphia. I was told that I wouldn't be refunded because I didn't give 48 hrs, so I added a reservation for 3/9. I was told that I would be refunded $16.92 due to the lower rate on Sun. Our room seemed cold but otherwise fine upon arrival (3/6). We assumed that the electric heating panels in the room needed time to warm up. The bathroom had no heat and the floors were freezing. We found extra blankets and shivered through the night as we heard every voice in the next room.

Was told by several agents who I spoke with at Travelocity that if I found the same deal cheaper at another website, I would be refunded the difference. I was told to submit on their website form with proof which I did. After 2 weeks of 3 hour holds and being disconnected at least three times, I am still waiting for a refund. As a previous reviewer commented, they are quick to take your money but do not stand behind their guarantee. I will never use them again and am telling anyone who will listen to steer clear. Horrible customer service and connection. Needless to say, they can keep the difference but lost a customer! They should be out of business!

Upon calling I was on hold for 25 minutes. Then in the middle of changing a booking, I was disconnected. I called back and was on hold for 30 minutes and was disconnected again. This happened two more times until I received ** who rebooked but forgot to add the travel insurance. He lied and said I didn't ask for it; although, I reminded him 3 times. He further lied and said travel insurance wasn't available. The supervisor, ** stated they'd have to cancel my reservation, now a 2nd time and do a redo. This would now create 2 cancellations on my credit card that would take up to six business days to post and now I would have to make a 3rd transactions causing a total $1400 in credits I'd have to wait for and now a new reservation of $700.

I have used Travelocity to book flights in the past and never had any problems. This particular time was different. I booked flights for my husband and I from Sydney, Aus to Auckland, NZ and really never thought any more about it until we arrived at the airport in Sydney. This particular flight was a Virgin Australia flight but was actually done by Air New Zealand. After trying for some time to get our boarding passes with no luck, an agent finally helped us and then told us at that time that we would have to pay for both of our large bags at $120 each.

I was booking a round trip flight from Maui to Oahu on the internet and Travelocity popped up, and the price looked good so I made the purchase. At the bottom there was an offer for a stress free flight protection plan which allowed me to change or cancel my trip for any reason without penalty. Sounded real good, especially for someone pushing 79, and for a very reasonable $22. Then I discovered that my departure time from Maui not 9:19 a.m but p.m. (whenever I book a flight to Honolulu, I always check off the box for morning flights as my son is only free in the morning). But I had a good laugh at my good fortune in purchasing flight protection.

I booked a trip for my companion on Travelocity. I also paid 89 US for trip insurance. He had to go to Africa on mission for his company. Unfortunately, the trip had to be changed. He was to return 5 days earlier. Originally it cost around 1,400 round trip. I waited more than 1 hour and 45 minutes to get a customer service representative. When I requested a 5 day change I was told that a change would cost me more than 3,000.00 US. The only other alternative was to purchase another ticket one way which would cost the same as the round trip ticket. The representative said that I should receive a reimbursement for the return trip. All I had to do was to call them after he arrived in Africa.

When I booked two rooms 10 days prior I had no idea Travelocity was going to charge the amount to my credit card. I was under the impression I would pay for my rooms when I got to my destination. After calling Customer Support I find out I will get reimbursed the full amount but It will take two weeks! Not happy with that and will not be booking through Travelocity ever again! Bad customer service and poor business to charge my credit card account without my knowledge.

I have spent several hours this morning trying to get the price advertised for my Travelocity reservation **. I made the reservation online for two rooms at a price of 76.49 per night on February 26, 2015. When I received my confirmation the charges were 135.15 per night. This was not acceptable so I contacted Travelocity by phone. I was told I needed to complete a guaranteed best price form on the Travelocity website - and I did that. I got a response that I would get approval within 48 hours. This did not happen.

Book with sell off vacations instead and then use Travelocity's price (if lower). We booked with travelocity and found a lower price 2 days later only to find their guarantee was for 24 hours, what a joke! Do not book with travelocity is my advice at least until they get a proper price guarantee.

I purchased a ticket to Europe in March of 2014 through Travelocity. I was supposed to travel in November 2014. I was diagnosed with colon cancer in August of 2014. I had major surgery in September and am still in chemo. Swiss Air gave me till Feb 2015 to travel but I still can't due to being in chemo. Both Travelocity and Swiss Air have refused to extend my ticket to enable me to travel. I am now out $1300. We have spent four months and countless hours trying to get a resolution. Nothing. Don't use Travelocity or Swiss Air if you can avoid it.

I booked a flight through them, received a discount for hotel reservations, called their phone for an agent to book a room in Barcelona Spain, was never provided an itinerary or confirmation number, but was told I would receive it by email. It never came so I called Travelocity. They could find no record of the transaction, but my credit card was charged. I also saw another hotel booking charged to my card that the hotel that showed on my credit card had no record of any reservation in my name, the credit card, or a confirmation from any travel agency. BEWARE of TRAVELOCITY AGENTS.

Trip was refunded/rescheduled however I only received half of my refund. When calling to customer service, 6 calls in 6 hours, I was told with each call that they were performing system updates and I need to call back in 1 hour. Still waiting.

I would be careful buying anything from them. Travelocity is a joke. Their customer services are terrible because their employees has no accountability. They hanged up the phone, even after I waited for 2 hours to get in touch with them while I was strap at the airport because I missed my fly. One more thing, their insurance is not a good value for your money so I would not recommend.

I booked a hotel over the phone last October 2014 and specifically told them we needed a hotel that had a park and stay with a shuttle to our cruise port. I was assured that is what we were booking. Upon arriving to the hotel, there was absolutely no shuttle at all. I called Travelocity and they apologized and said they would issue me a $60 credit to my account for the inconvenience. I was told to call to book and let them know it would be in the notes. Now here I am ready to use the credit and guess what... Nothing is in the notes and this conversation is nowhere to be found. I asked to speak to a supervisor and was put on hold for a ridiculous amount of time ONLY TO GET HUNG UP ON!!!!

Hotel was booked through Travelocity for a double bed in a Grand Superior Room. Totaling US$ 626.08. Got a twin beds instead. Pictures shown on hotels website are nothing close to the room I got. My view was a blank wall outside my room.There were molds from water damage in the room, between the beds and outside. Had to deal with respiratory problems later. Had to kill roaches. Hotel staff were not friendly nor cooperative. Very disappointed for what was paid for the room.

I was interested in a hotel, and thought I had called the actual hotel. As the rep was reviewing my reservation I realized it was Travelocity. I was overcharged by them in the past so I told the rep I did not want the reservation. He said it was too late, that it was already booked, that he could not cancel and that I had to speak to the cancellation department. I have now been on hold for 20 minutes. I tried to cancel through the website, but it says I need a password, and I do not have an account with them so I do not have a password. This company is incredibly unethical.

Yes, I guess I am naive, I honestly thought the company was OK. I have used Expedia in the past (which did cost me money once). I also got a couple of good deals on Booking.com so I naively thought I could book a deal on Travelocity. Nope, every time I went to book, technical difficulties. When I called to complain, I was told the price of my airline ticket went from $233 to $1,500! Yet, the airline itself had not changed their price or availability for at least the three days prior! I booked direct at the airline for $300, the same price the airline had advertised for the past three days. I posted a complaint to Travelocity's Facebook. Someone saw my post and messaged me that this site was also ripping off the Military Moms group.

Booked a room that Travelocity gave 4 stars. When we got to the room the room was TERRIBLE. Horrible smell, dirty, and the door frame was broken and the door would not lock. We left the motel and tried to get a refund from the motel and Travelocity. Neither company would refund our money. Travelocity was completely unprofessional and at times inappropriate about the matter. We will never use this company for anything again.

When we arrived to take out premium rental we were taken to a very poor apartment. Old nonworking refg...stove did not work. No staff and no one in office to talk with. Offered free van but only got one ride 1/2 mile to beach and were charged $35. We had to hire another can to get back to apartment. No chef on staff. Hamburgers were prepared by yard man. A filthy place. We asked for an adjustment but never got to talk with anyone in manager’s unattended office.

At all costs Please don't ever use Travelocity to book anything! When you try and get ahold of someone? You're calling overseas to individuals that have a very hard time speaking english! They are not helpful at all, and truly don't have your best interest. I booked 2 tickets, and 1 of the tickets, the name was spelled wrong on the itinerary, and Travelocity would not help me out in any way. They blame the airlines for this issue, and have you contact the airlines to fix the problem. When you call the airlines, they won't help you out, nor should they because they didn't book the flight. The issue that I'm trying to get across is that if you have a ticket that has the wrong spelling on it! The airlines won't let the passenger on the flight! The real big issue is that I paid the $26.00 insurance for the ticket if something went wrong, and couldn't use the ticket for whatever reason.

The agent I worked with was doing a very poor job in my opinion. I started losing my patience. I don't feel the person was properly trained. The person finally got flustered after taking way too much time and transferred me to their supervisor. After speaking to the supervisor for about 25 seconds I was cut off. I just wasted about 30 to 45 minutes with Travelocity and got nowhere. Have any others had an experience where Travelocity has cut you off? Please make note of being cut off if it has happened to you? I'd like to know if this behavior is a regular business practice by Travelocity? It wouldn't surprise me.

I bought flight tickets through Travelocity. Cancelled my flights with the knowledge from them, that I will obtain credits for the cancelled flight reservations for one year. Tried to rebook new flights with them again with the use of my credits, and call after call no one wanted to help me. Put on hold over and over and transferred me to other departments over and over until I could not take dealing with them anymore, it was a joke. The company will be of good service when you first purchase from them but try using credits from them. They put you on the bottom of the list of their priority and simply screw you over. That's exactly what happened to me.. They basically took over $1400 from me and cared less about me as a customer. I will never use Travelocity ever again, and make sure anyone else I know doesn't either!

I booked a trip through travelocity for February 1-7, 2015 for Iberostar Punta Cana. We paid for a ocean view and king size bed which we did not have. Also the staff was rude and not very accommodating to what we paid for. The hotel room was filthy and very old looking. The bathroom drain was in pieces. The pool was a nightmare with chairs on top of each other. They fail to tell you that you share the pool with another hotel the iberostar Dominicana. The conditions were so poor we checked out the next morning. Iberostar said to contact Travelocity for a refund. When we arrived back home we called Travelocity and they told us we are not able to get a refund. So be very careful dealing with travelocity because they don't stick by their word and they jerk you around and hang up on you over and over. Never Never ever book through Travelocity because they completely ripped me off. We had to leave and pay for another hotel.

Went to Cancun and booked a package with Travelocity that included hotel, air and shuttle. When I arrived to Mex there was no shuttle; arrived to the hotel they booked me for a day after. As you can note I am in another country and have no place to stay. Called Travelocity and they said to do an early check-in, they had no rooms available. I asked the customer service rep how would they sell me a package and book me for a different day to check in... Found a place to stay, went back to the hotel that was 4 stars to check in and they were sold out... So I was sent to a Holiday Inn. Tried calling Travelocity again and they continued to put me on hold. This was the worst experience ever. I will never book base on price... I will stick with Priceline for my package vacations.

Booked a vacation and had my flight switched two times. The first flight I was okay with the second not so much. I had to cut my vacation down and drive to another airport to get my desirable flight home. Afterwards wanted an email confirmation for my husband and myself for the changes. After four times calling Travelocity to speak to a supervisor I was hung up four times. A representative in the fifth try said "sorry."

I purchased my ticket March 2014 to fly with my family August of 2014.. I paid 1500 and change dollars.. I flew Aug 5 and to return Aug 15.. The unfortunate happened and we missed our flight. We got to the airport and they told us at the counter to call Travelocity so that they can cancel the ticket and give you a credit. I did that.. they told me that I have to pay for a one way tickets to Florida and the credit that for the flights can't be used for the one way.. so they will keep my credit for 1 year. They even told that every time that I use the credit I have to pay $75 out of it... so if I want to go to Miami and the fare is 50 they are going to charge me 75 extra..

I booked both Hotel and Flight through Travelocity, who accepted payment from my credit card for a flight that they did not book claiming the airline cancelled my flight without notification. Their resolution was to pay an additional $300.00 for another flight with another airline. Where is the discount in "false advertising"?

Don't go there. If they don't have what you want (but what they advertised), they will NOT let go. We've spent 1 hour plus on the phone trying to cancel a reservation which is pending on our credit card but which Travelocity cannot fulfill. Imagine needing to resolve your issue from Zimbabwe (our destination). We've had confirmation from our credit card provider that this is SOP for Travelocity. Don't go there.

I booked a trip from California to Phoenix through Travelocity several months before the actual trip. After I booked through Travelocity I spent over $600 on tickets to an event in Phoenix. Recently, Travelocity informed me that the airline "cancelled" my flight and the airline carrier offered new flights that would require me to miss the event that I am traveling to Phoenix for in the first place! After HOURS of being on hold (over three days) and speaking with 4 supervisors (only one that spoke clear English) the result was that I could either pay an additional $1,000 to book different flights, or cancel my trip altogether. Moreover, they would not refund my "vacation insurance." Thanks for nothing Travelocity; shame on you.

So me and my friends decided to book a trip over the phone. First of all she did not tell us it was in US dollars, and she quoted us a completely different price. We got the confirmation email with the actual price and quickly called back. We got the same agent and she didn't even remember us booking. She informed us that we would get a full refund with no charges. Too bad that wasn't the actual truth.

I called to book a vacation package to Disney for my daughter. Nowhere in the wording does it tell you that you will only receive "vouchers" that have to be scanned upon your arrival. In other words, you can't set up the fast past and other Disney amenities. Next, I called to upgrade the room from a standard room to a pool view room. The representative CANCELLED my hotel reservation and left me on hold to talk to a "package specialist". I hung up and called back to now cancel the whole reservation and they told me it would take TWO WEEKS for over $2600 to be put back on my card preventing me from rebooking with Disney. Not to mention it would cost me $92.00 in Travel Insurance losses because I cancelled four hours later. If you are going to Disney World with children - do NOT book through Travelocity. EVER.

I booked a trip with Travelocity to San Antonio for a long weekend getaway and got the vacation insurance just in case. Heard awful things about Travelocity afterward so I called the hotel and airline to make sure everything was in order. It was surprisingly enough. Three days before my trip a co-worker got in an accident and couldn't work. Anyways I called to cancel and the guy on the phone was very clear and told me exactly how my refund would work. Got off the phone feeling pretty good. Called the day of the trip to make sure it was cancelled, and guess what? It was. I guess even a bad customer service department can do things right every once in a while.

I booked a flight to London and also purchased the "cancellation" fee in case I needed to cancel. Due to the terrorist activity happening in Europe, I decided that I shouldn't travel to London at this time. I wanted to get a refund from Travelocity, but they said I would get a credit from United Airlines per their "rules." So, I now have a $1,321.10 credit. However, I cannot use this credit on any other airline except United. Okay, I accept that. So, I tried to book a flight from Orlando, Florida to Washington DC. May as well see many sites there and feel safer.

In June 2014, I purchased airlines tickets, travel insurance, and a hotel room for one night for a trip I have planned for February 2015. In December I was notified that my airline travel flights were going to be changed and that now I would be arriving in Buenos Aires at 7:40 pm on Feb. 15, 2015. My original flight plans that I booked back in June got me arriving in Buenos Aires at 7:30 pm on February 14, with a hotel stay that night before leaving on a cruise the following day. I informed Travelocity that this change was not acceptable and that I HAD to arrive on Feb. 14 because I was leaving on a cruise the following day. I was told there was nothing they could do to help me.

When you input your travel information if the site doesn't process it on the first try they will come back with a different price and ask if that is ok. DON'T press OK. They have changed vital parts of your trip such as your return date or hotel stay without informing you and you will not be able to get a refund. We did not realize they rearranged our trip until it was too late and they will not help you. It is actually almost the same cost to pay for another one way trip. Terrible bait and switch tactics. I will never use Travelocity or recommend them ever again!

I spent over $1200 on travel "insurance" offered by Travelocity. When one of the six in our party was unable to go on the trip due to medical reasons, I attempted to use the insurance. Someone at a call center overseas told me, "You stupid American!" I hung up and called back. I was told by another person that their insurance was worthless and if I read the fine print I would have known that. Don't waste your money. Don't use Travelocity. Book with the hotel directly and with the airline.

First off, finding out the rental insurance purchased through Travelocity was NOT recognized by the rental agency really soured me for Travelocity, but the icing on the cake was when I wanted to change my flight return time. Needing to change my flight for myself and my spouse from Saturday 10 Jan, to Sunday 11 Jan, 2015 so we could attend a funeral, we called and spoke to a lovely customer service agent. She told us she found a flight, that would cost only $300 (and change) per ticket. She put us on hold, to finalize the transaction. Next thing, Marcus, a supervisor, comes on the line, indicating a cost of over $1,000 PER PERSON, to change the flight. When asked about the flight the first person found, at a much lower cost, he tried to retract what she said, by saying because Delta owned the tickets and the only tickets he could give us were the ones he found. After expressing our anger and displeasure at the exorbitant price increase, he proceeded with the tickets the first agent found. It turns out that Delta owned the tickets for the latter (and much cheaper) flight also. We will never use Travelocity again!!!

For those of you looking to book a trip with Travelocity - be very careful. They pulled a very quick bait and switch on me and now I am stuck. I was on Travelocity.ca booking a trip for 54 nights to Barbados - the cost was shown as 1192.00 Canadian, not bad for the end of January. However when I pushed book it jumped me to the united states online site without me knowing. Until after I checked all of the charges.

Flight booked Thursday morning early. Travelocity gives me a flight number. I receive my confirmation through airline and see that the flight numbers are different. Phone the company Saturday morning because now I have a 5hr layover and they want to charge another 300$ to change my flight by two hours. This company sucks, I will never deal with them again. Should have dealt directly with the airline.

Travelocity is adding booking fee to airline tickets. Always say there were no added charges and guaranteed lowest price, not true now.

Booked flights through Travelocity to Europe, with the proviso that we could cancel within 24 hours. In retrospect the online site says "maybe". This "maybe" means no - you have to pay a large penalty. Even the airline involved says flights can be cancelled within 24 hours. Needless to say, you are better off dealing with the airline directly. Avoid Travelocity at all costs.

Bought insurance for a trip, then when our trip changed there was no refund for the airfare and fees for changing. They would not help me change my plans. Worst company ever. Book direct and don't get screwed.

After booking a trip on Travelocity.com where I agreed to a hotel and air price, I received an email stating that I will be charged an additional 200 for the trip for resort fee. This was absolutely not made clear before I purchased the trip. There is mention on the hotel site, further down on the page of a POSSIBLE resort fee that your room doesn't cover but this is not clear as to how it is decided who pays or that it is mandatory on ALL rooms. When I clicked on the room to book it and was given the final room price, no mention was made of ANY additional fees. This is back dooring a customer, it is fraudulent!

On December 30, 2014, we called Travelocity to secure a compact car for travel in Nicaragua. We informed the Travelocity representative that we needed a compact car because my spouse had broken her foot and the car was needed as our prior plans included a fair amount of walking. The Travelocity representative e-mailed us a confirmation that our reservation was accepted and approved. It specified the time/date of rental, type of car, related fees, and other information. It included a confirmation number from Travelocity and from Payless Auto Rental. We then drove 1.5 hours ($60 taxi ride) from Granada to Managua.

We booked a trip to Pensacola, Florida through Travelocity. Upon arriving at the airport we discovered that the flight they booked us on was full when we booked it. Seems after Travelocity finishes the booking and collects your money you are on your own. If the flight, hotel, or car are over booked it is no longer their problem and you will have to work it out on your own with the booked company. It cost us an additional $182 dollars to book business class seats in order to get on that flight and an additional $12 and night to get into the same room we booked from Travelocity. Their trip costs look lower than other agencies; however, the additional costs make a huge difference. Will use Expedia next time.

I changed my flight with Travelocity recently. I was assured that everything was fine. I got up at 4am for my 6:15am flight. Get to the airport and find out the flight I was booked on was overbooked. The guy in India working for Travelocity know we this and did not tell me. So here I am sitting watching my plane take off and being forced to sit in the airport for at least 6 hours before the next flight. I will never use Travelocity again. Ever. If they could change the flight they should have told me.

User beware. Even the airlines will tell you that Travelocity is a middleman and not the best at following through. I booked a flight for my family through Travelocity. I got a confirmation as late as last week that they were booked on all flights. They got the airport today, and the airline did not show them booked. Airline said it had to be dealt with at Travelocity. Supervisor at Travelocity will even tell you that it is not their responsibility. All Travelocity will do is put you on hold. Spent over 2 hours on hold trying to get their flight details worked out. Luckily US Air helped out and fixed the booking while I was on hold. If you want any reasonable chance of success while traveling, don't book through Travelocity. 2nd time they have done something like this to me - 1st time was a hotel booking through them, that I had cancelled with Travelocity - they never notified the hotel.

I bought 3 round-trip tickets from Providence to San Diego for my family to attend my wedding totaling about $1500 plus the trip insurance. My sister's dr. told her she could not travel due to pregnancy complications. I called to cancel her flight and have them issue a flight credit in my name. They refused. After an hour on the phone with people from India I got a person who spoke English as their first language and they claimed to work a deal with Delta so that my sister's flight would be cancelled and I would receive a $274 refund on my credit card and a $200 flight credit for the balance when I rebooked. What actually happened was that my father's return flight was cancelled which was worth $274 and they issued a $474 flight credit to my sister (with no written confirmation to anyone that this credit exists). I found out while trying to print my father's boarding pass the night before his flight.

Booked a ticket for my son to come home from Military service. Bought the insurance.. because with the military, you never know. Joke’s on me - I bought insurance for a "worthless ticket" ~ quote from travelocity operator. It would cost me $200 to cancel a ticket I paid less than $200 for already and then if I pay the $200 than I could ---- on my own mind you.. Contact the insurance company to maybe get the less than $200 back?? Haha, joke’s on me. I have been fleeced for the last time! What a worthless company, they don't care about their clients because in their own terms. "You are not our client.... You are the airlines client... and the insurance company's client.” So what do they do, who are their clients? -- The insurance company, no doubt!

What a scam. I purchased a ticket for son in the military to fly home for Christmas. Knowing the military and date changes, purchased the travel protection plan. Now sure enough, plans change and we need to change the flight. But it will cost $200 fee plus the airline ticket... SAY WHAT? PURE RIP OFF. What's worse is waiting in line to speak to someone only to get disconnected.. TWICE.. CUSTOMER NO SERVICE.

I'm writing on behalf of my parents who have had an absolutely horrible experience with Travelocity! It is enough for me to NEVER use their services! My father booked a hotel room (with free parking) for the night before they leave for a trip to the sunny South. Within 2 minutes of him processing the transaction, my mother noticed he had accidentally entered the day they leave as opposed to the day they need the room. He called immediately... the reservation wasn't even in the system yet. They WILL NOT move his reservation by 1 DAY!!! They WILL NOT let him CANCEL and RE-BOOK!!!

It was my first time when I use Travelocity for my vacation booking. They mixed up everything and made my trip very terrible. I spent a lot of time on the phone and got nothing. The travel protection insurance is big scam. I needed to cancel my hotel in Cancun on the first day, because the Travelocity did not provide all details about the hotel. When I came to Cancun I called to Travelocity and asked them to cancel the hotel (I did not check in, in that time). After 1 hour on the phone with Travelocity representative they confirmed my cancellation without any penalty. When I returned to USA, Travelocity representative said that they did not talk to me, there is no trace of my phone call and they charged me for 1 night and return my money after 1 month. Do not trust that company.

Travelocity Vacation Waiver program is the worst travel insurance program we have ever had. We bought this insurance with our vacation trip which later was canceled because of medical reasons (Claim **). Since that we have been spending more than two months trying to receive our money back from Travelocity. Many calls have been done, many agents talked to us but we still don't have our money back on our account. So, we decided never use any Travelocity services.

The travel protection plan is a total scam. I took the protection plan and when I tried to change the flight I was told that I could not because the airline does not allow any change. This is completely different from the info provided on the Travelocity website. I was told that I need to purchase a new flight and file a claim with the insurance company directly. Travelocity would not even offer any help on that matter. They were completely useless. My advice. Never use Travelocity and more so never purchase a travel protection plan because it is just a scam.

Trip to California cancelled at last minute. They offered us refund. Really, what am I supposed to do now? Booked a flight months in advance, now have to pay triple for same fight, and I checked, Airline did have seats available after calling airline. I discussed this with airline. Because Travelocity did reservation, they are responsible. Travelocity sent us confirmation that flight was confirmed. Get to airport. No tickets there. Unbelievable. Spend 20 plus hours talking to Travelocity and airlines. In the end, Travelocity took no responsibility

Refund policy is just horrible. When processing your booking, it does not specify refund will take 2 weeks. Customer service team is helpful and responsive, but the policies are out of date and not user friendly.

I called to make a complaint about the hotel I was staying in (they only clean rooms once a week) and was put on hold TWICE for 30+ minutes. I do not recommend this service at all anymore. I am closing my account with them.

I tried to book a flight through Travelocity. I found my flight with decent airfare and tried to book it online. I got a message that this flight was no longer available but another one was for $58 more. So I tried to book that one. I then got a message back that said, "Your card is declined. We are Sorry." I knew my card was fine so I called the airlines and booked the flight directly through them for $68 cheaper than advertised on Travelocity. The next day I got a call from the Debit Fraud department at my bank to warn me that Travelocity charged 3 debit charges to my card each one $24.14 for a total of $70.63. I called Travelocity right away and the lady I spoke with assured me that there were no charges.

My booking on Lufthansa via Travelocity was unilaterally cancelled by Lufthansa two weeks after I made the reservation online. Three phone calls to Lufthansa (one in France, two in Germany--I live in France) informed me that they believed they had never received payment via Travelocity, although my bank statement showed the payment had been posted when I made the reservation. Lufthansa disclaimed any responsibility to refund me my money ($906.50) and insisted I contact Travelocity. Thus began a THREE-MONTH ORDEAL.

Scheduled a departing and arriving flight out of state. It was my error for not checking the flight information... (We had several deaths in the family). Both the arriving flight and departing flight were scheduled for the same date and same time in error. Would think there would be computer programs that would send out an ALERT!!! RECHECK YOUR DATES AND TIMES.

I requested first class seating for our trip to Hawaii and when I received my itinerary I noticed that we only received first class for one flight. I call customer service and they want to charge $275 plus an additional charge of $1300.00 dollars to upgrade my seats and they made the mistake. The supervisor I spoke to, Holly, was no help and very unprofessional. I'm taking my husband to Hawaii for his birthday and this is starting to become a nightmare being that he is 6"5' having to seat in coach. I would not recommend this travel agency.

My friend and I wanted to book together both of our families over the phone a trip. We thought we would book over the phone that way it was the same time, same airfare, rooms in the same area and same amount. We were sure wrong!! First my friend talked to the lady/operator on the phone. My friend gave the operator her name, names of her family members, ages, her phone number, address, what plane seats she wanted and what room to reserve. Gave her her credit card number and the operator after a half hour gave her the itinerary number and the amount of the trip. Next the operator was talking to me. I gave her my name, family's names, ages, address, email, went over room to reserve, dates, and credit card number. I was waiting for the operator to finish typing or whatever she was doing on her end. She stated "just a minute please three times." Finally she summarized what we went over and then "Click", the phone disconnected!

Arrived to our airport 1 hour early. Missed our flight as Frontier left 15 min early. Gate had an empty blank box where a boarding/flight info box would be so it looked as the flight had not arrived. Grabbed some coffee and returned to the gate - was never paged and delayed our trip for 27 hours. Travelocity had 0 compassion and the customer service is very, very poor. Buyers take note, this company is much worse in person.

Received a $50 gift certificate from my son for Travelocity. Certificate is set to expire 11/21/2014. Planning a trip to Williamsburg VA thought I would book room through Travelocity to use certificate before it expired. Went to website to book room but could not find any place to enter gift certificate so call 800 number. After I had booked room and tried to use gift certificate was told they could not accept it. Went ahead and booked anyway and then contacted customer support to ask about how to have gift certificate applied. Received email that basically said I could not use certificate and tough luck have your money so we do not care. So plan to cancel booking and rebook directly with hotel chain at a cheaper rate. My wife plans to call to see what they tell her. I personally plan on not using them again.

Travelocity has an ABSURD change policy. I had to move my outbound flight up by one day. The penalty was $200 for the change and another $103 for "fare increase".. They would not allow me to change only the outbound leg. I had to cancel the whole round trip flight and start over. I checked the direct websites of the airlines involved and I could have purchased that round trip for exactly the same price of $460, so there was NO BENEFIT AT ALL of using Travelocity, and to change just my outbound flight by 1 day was a charge of $200. PLUS they had to cancel and rebook the very same return flight which added another $103 to the cost. So I ended up paying $303 for a change that would have cost me $50 if I had booked direct with the airline. I will NEVER use Travelocity again.

Booked our honeymoon airline tickets through Travelocity to Cancun Mexico from San Francisco. What a mistake. They changed both flight itineraries, the worst was coming home. We booked a flight out of Cancun at 2:40pm with a 2 hour layover in LAX, arriving in SFO at 9pm. Received an email stating our flight was now leaving at 2pm out of Cancun to Mexico City for a 5 hour layover to arrive home at 11:25pm!!!! Never again will I use travelocity, buyer beware!

Yesterday my husband broke down, so we were unable to make our trip. I called Travelocity to let them know I was unable to attend. They told me it was nothing they could do. I have booked cruises, cars and hotels for yrs. and never cancelled. I felt they could have done something. I booked 2 rooms and bought tickets to a show. I am out of 700 dollars. I am a very valuable customer because I spend A LOT of money through Travelocity. NEVER AGAIN!

I rented a car through Travelocity for pick up at STX airport. The rental company was Ace Car Rental and the rate for the car was $254.25. When I arrived, I learned there was NO airport pick up for the car. I was going to be transported 30 minutes away to Christiansted to pick up the car. There was no one to meet me at the airport even though I had supplied my flight information. I tried calling the local provided telephone number which turned out to not be in service. When I dialed the 800# it turns out Ace Car Rental was actually Olympic Car Rental. When I finally go to the car rental facility, I was told a hold of $400 would be required to rent the vehicle. That was more than the price of the rental and comprised my spending money - nowhere on the contract was this exorbitant amount of money mentioned. Finally, I got a little car with hand cranks on the window. Lovely.

I have used Expedia for years without incident. They always attend to my changes in a few minutes. Then my husband used Travelocity to arrange travel to see his ill father. He needed to extend his visit by 1 day and I called Travelocity to change his flight. It took me 2 phone calls and I am still on the phone after 1.5 hours! They keep putting me on hold, verifying things and placing me on hold and then after I gave my credit card, they dropped me. I called again and tried to get through the process quicker... and it is taking just as long. I have never seen such poor customer service... I will NEVER use them again! Do yourself a favor and use Expedia... or Kayak.

Travelocity has taught me yet again (3 years since using them) they are the absolute worst place on the planet to buy an airline ticket. Use Kayak instead. Travelocity has created a website promoting wrong clicks that make them a lot of money. If you make a mistake while handling your reservation (it's so easy to do) and call them within 60 seconds to fix it... too bad for you. Changing a ticket is $200 for EACH TICKET. I was trying to cancel 1 of 2 passengers going on a trip. Most sites let you CHOOSE which passenger to cancel. Not Travel - O - Pathetic. They make it a 1 click cancel, the whole reservation, no choices. Just don't bother. What was I thinking? Our tickets cost $286. Cost to rebook: $200. Refund: $86. They are so "sorry". I'll say they are.

My flight was changed... I received an email for the initial change but not for any subsequent changes. I needed to be in Charlotte by 4:30 PM in order to make it to my sister's wedding! Turns out my flight won't be departing until 4:55 PM!!!!! I am missing my sister's wedding because of their incompetence. I was on hold for almost an hour just to hear a customer service rep and a supervisor say there was nothing they could do... Not an ounce of sympathy for my situation!!!!! They should look into methods that are more reliable and ensure that their client got the information. An automated phone call asking the client to confirm by pressing a key would do the trick!!!!

Two problems. I booked a flight and their computer billed me twice for the same exact ticket. I called everyone there but no one could refund my credit card. Unbelievable... and American Airlines also is impossible to reach. Then I booked a hotel that was supposed to be 4 stars. The mice, mold and fact everything did not work at the Royal Solaris hotel made me sleep in my car and ruin my father and son trip... 34 e-mails and 5 hours on the phone... Travelocity has failed to do anything. BBB says they get complaints all the time about Travelocity and its awful customer relations that are absolutely beyond freakish and bad.

Have used Travelocity several times in the past few years to book cruises, airfare, hotels, rental cars, etc. This time I am currently booked for a cruise. I had reserved and paid for an ocean view room. However my wife and I were deciding whether to upgrade to a balcony. When I checked the Travelocity website this morning 9-30-14, I found that a guarantee balcony was listed for $899.00. I then called Travelocity and spoke to Wes. I informed Wes of my Travelocity trip ID and that I wanted to upgrade from my ocean view cabin to a balcony guarantee cabin that was listed on Travelocity for $899.00. Wes then looked up the information and stated yes, the guarantee balcony was $899.00 and that he would place me on hold and call Royal Caribbean to have my cabin changed.

I book a hotel room in Grand Cayman to go to a court hearing. I have stayed at this nice reasonable hotel before and the owner remembers me. I saw room price as 106 per night in big bold letters in red. Once I book, it is now 265 with tax. I immediately back up in computer to cancel but too late. I call Travelocity immediately and get no results. I call again and they say call hotel. I speak to the man who knows me and he say he understands why I must cancel since I will not come to island for court. He says I need to call Travelocity and ask them to call him so he can say it is ok for me to cancel this stay that is nonrefundable.

There was confusion as to my reservation on the day of my travel. Called Travelocity and was told automatically they would call me back in 1 1/2 hours. They finally called me back at 10:30 at night and put me on hold again!! Throughout the day I tried calling them and was always put on hold indefinitely. Very frustrating and will never use them again!

I booked a flight through Travelocity on United Airlines for my employer and my coworker for a one day business trip from San Francisco to Palm Springs. The flight there was fine, the flight home was delayed twice and then cancelled. By the time it was cancelled the rental car had been returned and was closed, the airport was closed and they had no clothes, toiletries etc. They were left trying to find a room with no car which finally happened. On 3 hours of sleep they were back at the airport where United put them on another flight home after much scrambling and with a layover in LA. The trip cost them additional food, lodging, taxi and missed work/meetings the next day. Travelocity said they had no control over what the airlines do and no reimbursement for hotel, zippo - nada, too bad. Waited on hold for over an hour talking to supervisor after supervisor and while I was on hold I googled Travelocity complaints and I should have done that before booking with them. Their reviews are terrible.

I have an account with Travelocity. On Sept. 3, 2014, I went online and booked a flight to Detroit. But it was weird and the site didn't ask for my log-in. I never received the itinerary to my email! I received my credit card statement and was double booked and charged! The Travelocity site says I never booked with them. When I called they said I had booked one flight, and accused me of lying about the second! They then gave me my flight information and claimed, after I gave the the ticket numbers from my credit card bill, that they could only find one! BUT when I called Delta they had both of the reservations in my name and will do nothing for me since I booked with Travelocity! I will never use them again! WOW... What a scam with both Delta AND Travelocity.

Travelocity notified us that our flight from Moscow to Paris was cancelled because of the Airfrance pilot strike and to call them. We borrowed a phone from the ship. Took almost an hour to get through to someone at Travelocity who said she could rebook us on another flight. We were not rebooked, Travelocity would not even reimburse us for the phone calls to them. The situation was critical because we were in Russia on a tourist visa which was expiring on 9/16/14. If we did not leave by the evening of 9/16/14, Russia could fine and jail us. Fortunately, we had trip insurance with the tour group and they found us another flight.

My husband and I recently booked a package deal through Travelocity for the flight and hotel through their website. Something unexpected occurred and we had to change our plans. So we called and had our flight change to another state. The agent made an error and scheduled us for the wrong day. As such, we missed the flight. I spent over 3 hours trying to fix this with Travelocity and not one thing was fixed! I spoke to 9 different agents and all them ended up disconnecting me. When I would call back, they would be very polite and apologize but do the same thing or leave me on hold for over an hour. I asked multiple times to speak with a supervisor but they said they are not located on site and would transfer me. Every time they transferred me, it went into a black hole and I was once again disconnected. I am so frustrated and at this point we just want to cancel everything and get our money back!! I'm sure this will be a lengthy fight!!

Our family of 3 decided to go on vacation - 4 days in Puerto Rico. Since my wife and son have a credit with Travelocity for unused United flights (circa $450.00 each), we thought that would be an excellent way to use it. We called Travelocity. No problem, I was told. They took my credit card# and all information. After a while I received confirmation, only for 1 ticket for myself. That happened Saturday on 9/13/14. I called several times asking about the other 2 tickets, for my wife's and son's - nobody knew anything. I kept on calling for hours, been transferred many times, wrote many e-mails. Nothing. Travelocity decided not to honor the credits my wife and son have and sold 1 ticket - for full price to me only - in addition on much higher price than advertised, because now I am traveling alone (room is more expensive). I called my credit card and will proceed with all legal possible means. What a horrible experience!

I received a voucher in the mail due to a change in flight (after a 4 hour hold). Tried to use the voucher. Spent 3+ hours on hold, was disconnected several times. Even though I overnighted the voucher to their office and USPS tracking showed the staff member that signed for it, they refused to honor. When I finally got through to another person after several more calls, I was quoted a flight cost several hundred dollars HIGHER than the airline's website. Considering reporting them to the FTC. Watch out! Travelocity is a scam!!

In hindsight it all seemed so simple. We were booked business class RDU to BOS to DUB through Travelocity on JetBlue and Aer Lingus. When we arrived at the JetBlue desk we were told that the incoming flight was delayed and we would not make our connection in Logan. The agent was unwilling to contact other airlines to see if we could make it; however, he suggested we could try. We booked one way on Delta and went back to JetBlue to confirm we would now make the connection in Logan. He again apologized and advised that since it was booked through Travelocity that is the route for refund of the leg not taken. He confirmed he would flag whatever was necessary to facilitate the refund. All sounded reasonable.

After having read many complaints on this website of other travelers stories and of their losses that are similar to ours. I decided to write a brief summary of my experience with Travelocity. It’s a common trend with this company, and how they get so many Travelers with their offers and at the end don't comply and it’s a Scam. Before decided to go with Travelocity, I had visited several travel websites when booking a Cruise for my whole entire Family. I had arrange as a gift to take all 12 of them on a Cruise which departs this year in Oct. 11, 2014. Travelocity when I book with them, they told me, that I was given $125 for each person on board spending credit which would go on our Sail and Sign Card. The agent we book with said, once book and all we had to do is make sure we sign everyone in on the Carnival Website and it would be on our sail and sign card.

I booked a flight for my wife and I in September of 2013, which needed to be cancelled due to unforeseen circumstances. This resulted in a credit from Travelocity. When I tried to redeem this credit I was put on hold for an hour and a half. So, I called another customer service number. The lady I spoke to "Maria" said my itinerary number was invalid, so while on the phone with her, I logged into Travelocity and retrieved my past bookings. The itinerary number was the same as in both emails I received from them. She told me that she could find the flight info, and then hung up on me. Guess I'm out almost $700. I have all emails sent from them, and will be happy to share, but can't upload them here.

I called the Travelocity hotline to make a reservation. I wanted a room with a whirlpool tub in the room. The Holiday Inn that I was thinking about staying did not have any of those rooms available. I asked if there were any other hotels nearby that did. He told me about the Hyatt Regency Hotel. He ensured me 3 times that the room had a whirlpool/jacuzzi tub in the room. He told me that it was the only room available and needed to make a quick decision. Total, the room costed over $157.00. When I arrived at the hotel, the room that was reserved for me did not have a whirlpool/jacuzzi tub. I called the front desk and they told me that their hotel does not have any rooms with that amenity. That hotel also did not have a jacuzzi/hot tub at all. We were very dissatisfied that the person through Travelocity ensured me that my room had the jacuzzi in the room and not only was there not one in the room, there wasn't one in the hotel at all. If we had known that, we would not have stayed there and especially not paid that much for a standard room.

My 1:10 United flight on 8/26 from O'Hare to Quebec was cancelled due to weather. I was put on standby for a 6:55 flight and was forced to walk around the airport for hours only to finally find out the flight, which was further delayed until 8:00 had been oversold leaving no chance for the poor standby fools who were bumped from an earlier flight. Also the little express jet going to Quebec City (2 1/2 hr. Flight) was so tiny there was little chance of any extra room for those affected by the cancellation. I had to go back to the hour-long United Customer Service lines. The only option I was given was to fly to Newark the next day and be on standby once again or go home to Akron Canton. By this time it was 11:00 and I was exhausted. I had to find a Chicago hotel. I had to cancel my trip to Quebec...and go home the next morning. When I arrived home, I found my luggage was lost. Then to add insult to injury, my "Quebec Hotel Chateau Bellevue" charged me $172.00 because I didn't cancel the room I reserved for the 28th, by the 26th. They advised me they couldn't refund the money because I booked through Travelocity. Another lesson I learned the hard way. By far my absolute worse travel experience ever.

Tried to make flight change, was on phone for a hour. Almost finished, got disconnected. No return call. They had phone contact number. Called back started all over. Had no way to put in touch with person that had been on phone for a hour. This time was on phone for 1-1/2 hours, and had to pay about 1/2 of the original price of ticket to make change. Got home, tried to see if I could get some credit for turning in rental car 3 days early, was on hold for 45 minutes. Just hung up. Was not worth my time. Had been using Travelocity for years. Never again will they get 1 penny from me. Also they have nowhere to email complaints to them.

The Travelocity best price guarantee is a scam - no matter how valid your claim is, they have created conditions in submitting a claim that you will never be able to meet. Here is my experience: The price of my exact package on their site dropped within 24 hours of booking, and I met all of their conditions of their best price guarantee, so I submitted a claim within the 24 hour deadline, looking forward to receiving a small refund plus a $50.00 travelocity credit as promised. When I hadn't received a response after 2 weeks, I contacted customer service.

I booked a trip to Alaska in May. Later, you emailed me to tell me the schedule changed. Now, you reroute me to Minneapolis and make me sit there for 5 hours. I will never use you again. I have already spread the word to friends and on Facebook.

I decided to use Travelocity to book a hotel in Corpus Christi Tx July 12th - 15th 2014. During my booking I was told there were three rooms left so I placed my reservation with the only stipulation being, I had a mini fridge and microwave, my wife is a breastfeeding mother and my other younger kids drink milk - anyways not unreasonable. I get there, express my concern and the owner laughed at me and told me to deal with it. So I turned to Travelocity, the people that told me there would be one. To make the story short I was put on hold more times than I can count, hung up just as many times and wasted my first day of family vacation getting my refund.

I booked a hotel reservation with Travelocity in which they guaranteed a 3.5 star hotel to be named afterwards with non published price up to 40% below hotel rates. I did so. I was told the name of the hotel. I immediately went online to see how much I saved. Not only did I not save but the price they charged me was higher than if I booked directly through the hotel. I called Travelocity to complain immediately. The first person put me right through to the actual hotel who confirmed what I have written. I called back and was told "TOUGH". They outsource to the Philippines. This is a shady company that should never be trusted.

On May 20th, 2014, I used the Travelocity website to reserve a Budget rental car at Charles de Gaulle Airport for July 11th. I took the reservation email with me to France. The Budget agent refused to honor the Travelocity price. I was jet lagged from a 10-hour flight with 2 kids. I just rented a car and went to enjoy my vacation figuring Travelocity would honor the reserved price. I called Travelocity customer service 3 times, getting to supervisor level each time. Customer service reprimanded me for not paying upfront (where was that option??) and not calling Travelocity immediately (I was badly jet lagged). Then they promised an email resolution within 48 hrs with no response ever.

I booked a flight from Buenos Aires to Bariloche, Argentina on LAN. They charged me a $292 change fee for a flight that was cancelled. Their call centers are somewhere in the 3rd world and they are programmed to tell you NO. I am disputing the charge with my credit card company. DO yourself a favor and NEVER USE TRAVELOCITY.

After having read many complaints on this website my financial loss is very small compared to many other stories of losses in the hundreds of dollars, if not thousands. But it underscores a common thread with this company; inability to accept responsibility for their own mistakes and a callous indifference to their customer's needs to have those mistakes resolved.

Booked a vacation through Travelocity. Received an email that flight and hotel were confirmed. Arrived at airport at 4 am for a 6:50 am flight to find out flight was canceled without my knowledge without even an email. Called Travelocity they took responsibility for cancellation however did not compensate for 10 hrs in airport and high frustration level. Please use another travel agency!!!

I have had two occasions in which I needed to cancel and rebook reservations made through Travelocity. I encountered major problems both times with locating the reservation through customer service. The most recent incident happened today. I had rescheduled a flight several months ago and rebooked the flight for August. I paid hefty charges that amounted to nearly half of the cost of the flight. But, I dealt with the charges because I had no choice but to change the reservation. When I attempted to confirm the reservation prior to my day of travel, the agent was unable to find a record of the flight anywhere - they could not locate it using my name, my email address, the original reservation number, or the confirmation code that was sent to me via email. I was put on hold multiple times, disconnected, and finally spent 20 min on hold waiting to speak to a supervisor after the agent gave up trying to find my reservation.

Travelocity booked us a flight on Cape Air leaving St Croix at 11:20 arriving St Thomas 11:45.. Connecting flight leaving St Thomas 12:35 to Philadelphia... We did not have enough time to RETRIEVE our luggage and CHECK AGAIN our luggage for the Philadelphia flight. We missed the Philadelphia flight and could not get a flight out of St. Thomas until 3 DAYS later. We called Travelocity customer service.. only to get call disconnected over and over... such a nightmare. Customer Service would not return our calls.. It was the most horrible experience I ever experienced with Customer Service. Travelocity should have not booked the St Croix and St Thomas and Philadelphia flights so close together. Travelocity is in error and should reimburse us our hotel and food costs for staying in St Thomas and unexpected 3 more days!!!!!

After several attempts to redeem our credit with Travelocity, we were unable to book, and lost out on a total of $326.56. Nothing was offered at all during our emails with corporate, not so much as even a Travelocity gift credit for our troubles. The entire staff was extremely unprofessional and lacking knowledge & courtesy. We will never book via Travelocity again, and would never encourage anyone else to do so. When asked to provide proof of their statement that we were "informed that the flight must depart prior to August 1, 2015", they could not do so. LETTER TO TRAVELOCITY BELOW:

Booked a trip through Travelocity all-inclusive airfare and hotel for seven nights to Cancun Mexico on 6/3/2014. Left for our trip on 7/20/2014 once we arrived to the hotel we quickly found out that this hotel was not all inclusive. We have booked several other trips through Travelocity and never had a problem so we called the customer service number for Travelocity never expecting a problem because the traveling gnome is supposed to always help wherever you go whatever your problem may be.

I have had the worst customer service experience with this company today that I cannot express my frustration enough. Having worked in customer service for 10+ years, I would have expected more from a company! After mistakenly booking my 79 year old grandmother a return flight on the wrong day, I called to tell them that I needed to change her flight since she was already left at the airport. They proceeded to tell me it was going to cost me at least $200+ which I agreed to since she is in no condition to camp out at an airport all night and it was my mistake. I was then put on hold multiple times while they were "helping me" for 20 minutes at a time only to be hung up on REPEATEDLY and told there was no flight and there was nothing they "could" do. After my 3rd call and 1 1/2 hours of wasted time I was notified that there was indeed a flight that she could have gotten on if the booking agents had helped me as soon as I had called originally, but now was too late!! But they were willing to give her travel credit "if" she qualified for future trips.

I booked a flight for Aug 2014. When I received the confirmation, it was for Sept 2014. I called within the hour and canceled. The rep sent a cancellation confirmation. 13 days later, I still don't have the credit. I've called a total of 11 times and each time I ask for a manager, I am hung up on!!!! I tweeted my concern and the tweets are returned by clueless and customer service lacking individuals. To think that a company could be this horrible in assisting customers is deplorable!! I will NEVER use Travelocity again. My small pennies may not matter, but my voice WILL!!!!! #EPICFAIL

I was very impressed with the size and cleanliness of the rooms at the Clinton Inn. Anne Marie and Fred were more than accommodating. They made sure our rooms were all we expected, let us know about trolley services in to the village, they recommended restaurants and told us about shopping availability. The Inn has a continental breakfast. Pricing for the rooms are very reasonable.

Couple days ago, I booked a hotel for our San Francisco trip through Travelocity website. I picked their mystery 40% off deal. Deal advertised '4 star hotel in Fisherman Wharf area'. Once booked it provided me with a link to Hilton Fisherman Wharf/Financial District. Not exactly what it advertised but after checking the hotel website, it was close enough (0.8 mile) to Fisherman Wharf. Then once I received my confirmation number, the hotel listed is Hilton - Union Square!!! Completely different area of San Francisco, hotels in that area are around $20-$40 less than in Fisherman Wharf. My hotel was switched without asking me or offering me alternate option. False advertising at its worst!!! My guess is they oversold given hotel and decided to lie to their customer.

I would not suggest using Travelocity when booking a flight outside of the US. When I booked my flight to Puerto Vallarta, Mexico I was on the phone with the agent for over two hours and probably spent not more than 30 minutes actually talking to the woman. When I got to the hotel I was informed that they only booked it for one person, not 2, and that I would have to pay an additional $480 for the stay of the second person. Outraged, I called Travelocity and after an hour and a half on the phone with them standing in the lobby of the hotel they agreed to a refund of the additional charges. I am now on hold with Travelocity AGAIN (a week after my return from Mexico) trying to get my refund. I am an hour into this phone call and I do not expect that I am anywhere near getting my refund yet...

I went to book a round trip flight to Seattle, found the flights and price I wanted. I proceeded to book the flight only to have a pop stating the flight price went up - in the five min it took me to complete the info, and under that a link to "find another flight". I tried 3 times with the same results. I then called to complain and they offered to book over the phone only to have the customer service rep. come back and say sorry the price went up. Right on their website it states that the price is guaranteed, but then they do not honor the price. I asked for the customer service complaint dept. to voice a complaint and was told they do not have that dept. Beware of your bottom line when booking and watch every charge.

My problem is minor compared to the others I have seen on this site, but it shows how Travelocity seems to be trying to trick people into making reservations that are not what they intend. Twice in the past month, I have received emails from Travelocity telling me the price for a search I had done has gone down. When I click the link it shows the hotel or air reservation page that I looked at - BUT it changes the dates from your original search, so if you don't look carefully you will book the wrong itinerary. The air reservation was ridiculous. I searched for Thanksgiving weekend and one of my searches was Thursday - Sunday. The cheap trip that came up was the same days and dates (i.e. Thursday the 27th and Sunday the 30th), but for September instead.

My two sisters and I booked a reservation, yesterday, July 15, 2014 through Travelocity.com. We used them last year as well. We spent between the last two years almost $6000. We booked airline tickets, hotel, and a rental car. Going through their website, we put down all the information they requested and when we wanted to use our PROMO CODE, it did not have a place after I had entered my credit card number. I continued thinking it would be on the following page in order to do this. All of a sudden it tells me that the trip is confirmed and booked. I called them today, July 16, the next day, and tried to inform them what had occurred. It took me over 20 minutes from being shuffled from one person to another. I am on hold and then our power goes out (electric) so I lose the connection.

Thought I booked a cheap hotel room. But missed the super fine print that SOME of their vendor charge resort fees!!! My cost went from 130 to 180 dollars. It's just plain deceitful!!!

Booked a flight for my daughter from WI. to FL. 2013. I made a mistake on the departure date. Booked a next day flight out. Travelocity charged $30.00 just to talk to them. After returning home spoke with Travelocity and was informed that $240.00 was a "penalty" BUT, there was a $321.60 credit to be used by 7/20/14. For the past month we have been trying online and by phone to resolve this. As soon as we give them the ID and/or reference numbers, we are transferred only to be told the system is down and to call back in 2 hours. call back the next day, same response, call back 1 week later, same response. SHAME, SHAME, SAME ON YOU TRAVELOCITY!

Travelocity had overcharged my credit card for $118 in May 26, 2014 for a Carnival Cruise from Charleston. My ID# **. When I was booking on the phone and looking at the same web page with their Travelocity EXPERT agent, it was $1665.35. Unfortunately! After the cruise, when I checked my credit card statement, that showed $1773.35 charged. I called, emailed, talked to Manager... all of them are end up with, "It is fine. Just wait, we worked on it...." Until now they never credit back to me and try to deceive, bully, cheat to me. Everybody please be careful when you book with Travelocity.com. I am unsatisfied with their service.

I am beyond the point at which venting would be of benefit. There simply are no words (for which I am rarely at a loss) to describe the ONGOING, YET UNRESOLVED Travelocity hell into which I was plunged on MAY 29, 2014! I lost count that first day of how many representatives and/or supervisors to whom I spoke, let alone how often I was disconnected or DELIBERATELY HUNG UP ON! Alas, THIRTEEN HOURS (nope, not a typo) later, yet unresolved, I collapsed from exhaustion. Suffice it to say it has been lather, rinse, repeat (and repeat and repeat) ever since. HELP!!!

I booked a hotel with Travelocity for the first time and the travel agents can't even speak proper English! The first person booked my room for TWO PEOPLE even when I specifically asked THREE PEOPLE. I said three people at least 6 times but he still went ahead and booked me two people. I called to CHANGE my reservation for THREE PEOPLE and was informed I would NOT be charged for my booking until arriving to check in time at the hotel. I looked at my bank account statement and the money was taken out from the first time and hasn't been put back, and from the second time as well. After calling and disputing this over with one supervisor, they either hung up or the phone call was dropped. I was then transferred to Glenda ** who clearly kept reading from a script over and over telling me they would cancel my reservation but I would be charged $25 for a cancellation fee. Scratch that, I'm being charged $50 for the booking from the first time! I understand $25! But $50?!!? It's not my fault. I didn't make that mistake, their travel agent did!

My girlfriend and I were traveling back this past weekend from Utah to California. Being a long drive on a holiday weekend, we elected to stay in Vegas for the night so we could have a bit of a shorter drive. We went onto Travelocity and found a good deal for Caesar’s Palace and began filling out the information when we hit a dry spot for cell service. In that time we realized that you must be 21 y/o+ we couldn't even book there (we are 20). Well I check my email and Travelocity had booked the room anyways charging us $200 for the room. I have called them twice only to get hung up on. The third time the "supervisor" said they must send the information to the manager to investigate the issue and that we would most likely not get the money back for a stay at a hotel that legally we wouldn't even be allowed at.

I went to them online, booked a room in a Best western and checked in an hour later... I was told the room was $81.00 on the phone and when I checked in it was $130. The lady at BW confirmed that the room, had I checked in with her was $81.00 but had been charged $130 total which included service of $30. When I disputed with travelocity they said they needed 4 days to look into it... that was 3 weeks ago and they said they needed 4 more days. So I just went back to visa to take it off and dispute the over payment. The guy from travelocity could nearly speak English which should have been a red flag. I will book only with the hotel I want to stay at in the future.

Travelocity works fine as long as you don't need to make any changes, but their customer service is poor when you do. It took well over an hour to change the date for one flight for my family; the first person I talked to didn't even listen to what I was asking, I had to tell her three times! Really frustrating.

I am extremely disappointed of the level of customer service Travelocity has! They read scripts and have no heart. Might as well be robots!! I agree completely with the previous complaint on here... "Not only did I not get the Best Price, as I was guaranteed, but they also are not honoring their best price." The staff is completely rude and demeaning - also unhelpful. (Also, why would they send me an email to let me know that the price has dropped, if they were not going to honor it?)

I accidentally booked my flight for the same date leaving and coming. Upon arrival to the airport, US Airlines directed me back to Travelocity and Travelocity directed me back to US Airlines. As I was at the counter explaining my situation instead of notating the account, they marked my ticket as a no show. Travelocity stated the ticket has no value because I was a no show. I called 8 times and each time was left on the phone for 45 minutes and no one could resolve the situation. They finally stated I could purchase another ticket and pay a $200 service fee and pay twice as much to get a one way ticket home. The customer service for Travelocity is El Salvador and this is what happens when you employ foreigners while taking food out of the mouths of American soil. Big company making big money and Americans lose again!!! Who really cares about the people?

Travelocity is the total nightmare and it is the worst customer service I have ever experienced. I booked a babymoon to Punta Cana through Travelocity. Due to my unpredictable work schedule, I purchased travel protection for $190 something dollars, as it was advertised that change/cancellation of the itinerary would be so easy. In about two weeks, we really had to change the date of travel, so we called Travelocity. Like many other big companies, we had to wait and withstand several transfers b/w departments.

Booked a hotel that we felt unsafe at. The hotel had to give the refund and said it had to be a 24 hour notice. We booked it an hour before I tried to cancel. We actually stayed 20 minutes away at another hotel and Travelocity said the hotel will not give us a refund. Colonial hotel Long Beach...... pictures are deceiving and Travelocity will never use your service for promoting such a bad hotel.

Booked a hotel reservation through Travelocity. Hotel was disgusting and checked out immediately. Was told by hotel that I had to get a refund from Travelocity since it was booked through them. Went around and around with Travelocity for days only to be told that refund had to come from hotel and not them and that hotel manager was refusing refund. I will never book through a third party again. From now on I will book directly with hotel, airline, etc. Travelocity was useless and I do not believe you actually get a real discount by booking through a third party. They disconnected me a few times, left me on hold endlessly, told me conflicting information. I am out this money but I did write a letter to the CEO of the hotel chain and posted a review on their website. I am now submitting this on Travelocity. People Beware - do not book through a third party - not worth it.

My minor daughter was flying home from ICN to IAD through Seattle and connection to Minnesota. She missed her connection because she was given 1 hr: 17 mins to clear international baggage, go through immigration, go through customs and go through security for re-check in 1 hour 17 minutes. Is it possible? She missed her flight and neither Travelocity with whom we booked the ticket nor Delta wants to take responsibility! Meanwhile, my helpless suffering continues..... and no help from Travelocity or Delta, whatsoever!

I booked my trip a few months prior to my trip. My flight had changed so they contacted me to make changes to my itinerary. When I called them, they kept me on the phone for two hours. When I arrived for my first connecting flight, I found out Travelocity had messed up my tickets and was told I had to wait on standby until the next available seat came up on the following flights. I had to wait an additional five hours to get on my flight which made me miss my next flight. I will never use Travelocity again.

Website States Best Price Guarantee. Booked Trip. Less than 48 hours later, I receive an email stating that the price has dropped for my trip. I go to the website and the price dropped $341. I call in, after 4 representatives and an hour of waiting, I'm advised that it is only if I dispute within 24 hours. Not only did I not get the Best Price, as I was guaranteed, but they also are not honoring their best price. The staff is completely rude and demeaning - also unhelpful. (Also, why would they send me an email to let me know that the price has dropped, if they were not going to honor it?)

Please contact me in regards to travelocity class action lawsuit. This is a evil company with shoddy practice it seems and do not respect customer and could care less about the outcome of their actions. Greed, corrupt and left-handed.. Contact me. Seriously.

Not being a frequent traveler, this small town girl went with Travelocity for its commercials of guarantees and customer support. Travelocity allowed me to book a a connection flight in Atlanta (I have never seen such a massive airport in my life!!!) with very little time in between. On top of that, the initial flight to Atlanta ran late (Delta for both flights), and didn't communicate that they had several passengers aboard connecting to that connection. Several of us missed that flight and I learned a LOT about air travel and the "price all at one stop" scam. The beginning of the first vacation I've had in years and I miss my flight. Travelocity should have red flagged those choices for me. I had no idea it could take 1/2 hour to cross an airport, how would I know that?? I blame Delta too, but theirs was secondary to Travel-atrocity's failure to me and my family.

We are having a HORRIBLE experience with Travelocity!! My elderly mother is traveling to Hawaii to visit her sister after a heart attack. She has 2 connections flights at busy airports. Having never traveled before, we decided to drive her directly to her last connection in an effort to avoid confusion. No big deal right?! Wrong!! Travelocity will not allow my mother to board at last connection without shelling out an extra $200!!! We don't even want money back from first fight - only to simply drop her off at the last flight direct to Maui. Sell the seat, keep the change Travelocity. Way to be human and show you care about your customers, especially the elderly.

Two separate couples made separate reservations through the same agent at Travelocity and were promised a $400 hotel package along with airfare and hotel stay. When we arrived, we were told it had expired. The key is we didn't bring the 400 up - the res agent did. He sealed the deal with it. We were told because there was no cost incurred, there would be no reimbursement. So much for goodwill. Travelocity lied to us and did nothing. Buyer beware!!! Will never use them again.

Booked a flight for my daughter to visit from San Antonio to Florence, SC from May 15 through May 21, 2014. Flight was to arrive at 12:30. First flight from San Antonio took off 55 minutes late. When she arrived in Charlotte for the connecting flight it was taking off as she was landing. She was placed on stand-by status. Sat in the airport for 8 hours. Finally found a flight to Myrtle Beach SC which is 1.5 hours away. Drove in a horrible thunderstorm and finally got her home at 12:00. She missed a whole day of her vacation. Her return flight was departing at 2:16 on May 21. Arrive at the airport. Flight had been changed over 2 months ago and no one contacted either of us.

I bought tickets (2) for a trip on May 7/2014 to Istanbul. I had been checking for days for a good price but it seemed the ticket prices were going up!!! $1,593.00 X 2. When I checked today, $1,265.00!!!! Same flight. When I called to ask about price, on hold in Manila!! No help!!

I booked a travel package through this company (Travelocity) and was left stranded at the airport for over three hours because of a mistake on my rental car, in which I had to come out of pocket and pay for a rental that was already paid for with my package. I was told that I would be reimbursed for the rental within 5-7 business days, but it's been two weeks and nothing. So I called Travelocity and they have been giving me the run around for the last two days. Recommendation: do not book with this company unless you want to be stranded and left out to fend for yourself, and come out of pocket for something you've paid for.

I booked a package (flight, hotel, and car) through Travelocity and circumstances required me to cancel the reservation a month before my scheduled travel date. I purchased a travel reimbursement through Travelocity, but the fine print was confusing. I called Travelocity and, the first time, I was on hold for over an hour. Now, while I'm writing this, I have been on hold for over 45 minutes. I decided to email them my questions concerning cancellation since they claimed to reply within 48 hours. The response I got from them was, 'This is an unmonitored Alias and you will not receive a response to this message' which means they don't monitor their customer emails which leaves customers with no other option than to call and sit on hold for half a lifetime. THIS IS RIDICULOUS! I've learned my lesson and hope this helps other learn from my mistakes. NEVER book through Travelocity! Its more trouble than its worth.

I booked a hotel and car rental through Travelocity last month and when I was on my trip and needed to reach them, I was on hold for over 40 minutes and finally had to hang up. Now I'm trying to reach them regarding three flights I booked through them for Spirit Airlines in June and again I can't reach anyone in customer service after holding on over 40 minutes. I've tried both phone numbers listed on my travel confirmation. Horrible customer service. Will never use Travelocity again!!!

Booked a flight to Warsaw, Poland from Tampa via New York... Travelocity would not provide airline confirmation numbers, and would not return Any emails. Stuck in Warsaw without flight back to US.

My husband and I booked a trip (including flight and rental car) through Travelocity online with no trouble. Then, our plans changed and we needed to upgrade our car to a bigger vehicle. My husband called Travelocity twice and was on hold both times for >40 minutes. I tried to call again and go through "new reservation" instead of "change reservation" option and got RIGHT THROUGH to a rep (who, I might add, I could hardly understand because of such a heavy foreign accent). This guy, Ian, was trying to be helpful, I'm sure but he couldn't help me and put me through to another division...I'll assume it's the "change your reservation" people and I have now been holding again for 30 minutes.....Customer service of this kind is AWFUL!!!!!!!!! The only reason I continue to hold is so I can make a complaint and then I will be sure to cancel my whole reservation with them...and spread the word not to use them....WORST CUSTOMER SERVICE EVER!!!

I booked a trip to Long Island City, NY on January 26, 2014 through Travelocity. The reservation was at the Wyndham Garden hotel in Long Island City for May 2-4th, 2014. At the time of booking, my VISA card was charged in full. On the morning of May 2nd, I received an email from Travelocity reminding me of my trip and an overview of my itinerary. When I arrived at the hotel, the clerk at the front desk informed me that Travelocity had cancelled my reservation and that there were no available rooms for my family and I to stay in. I called Travelocity to inquire about this cancellation. I was on hold for 30 minutes before I got to talk to someone. I explained the situation and was again put on hold.

I bought an airline ticket and got insurance just in case I get sick. Well I get so sick that I cannot drive myself to a doctor and don't have anybody in town to help either. I find out later that because I didn't visit a doctor that I cannot get my refund. A simple thermometer can tell me I'm sick and I shouldn't need to spend any more money. American medicine doesn't ever solve my health issues and there are not alternative doctors in my hometown. So be American and robotic/sheep-like as possible if you want the insurance to work. Buying a ticket straight from an airline will prevent any of these problems from happening. The middleman has created the problem in this situation.

STAY AWAY!!!!!!!! Stay Away. Use Travelocity to see what's out there, then book directly with the hotel. I was double charged by a hotel which I booked through Travelocity. Travelocity has the attitude that it is between you and the hotel, even if you booked it through them. They don't seem concerned that their customers may be cheated by a hotel on a continuing basis. Their "customer service" is in another part of the world. They have difficulty understanding you and you have difficulty understanding them.