Travelocity Reviews

I tried to book a round trip ticket to Cancun from JFK. They offered me the flight there with InterJet, however the flight back, which I wanted because my companion flew with it was not available and just to put this reservation on hold I offered it with Air Mexico. The customer service rep assured me that the reservation was fully refundable till midnight pacific time the next day. I kept checking return flight with Interjet in Travelocity website, but it was not still available. The next day I decided to check with InterJet directly and there was only one ticket available. I paid and obviously had two reservation in the moment. All my attempts to cancel Travelocity reservation online failed.

I flew from Seattle to Auckland via a ticket I bought on Travelocity. Due to medical reasons I needed to come home early. I decided to call Travelocity (from New Zealand) to see if I could pay to change my ticket. Travelocity said it would cost over 500 dollars to change a ticket from Auckland to Seattle to an earlier date. Albeit I'm not a travel agent but I'm finding that very hard to believe. As I had already spend $90 calling Travelocity from an international phone line, I hung up and found another way to get home. Luckily, a family member was able to use their frequent flyer miles to book me a ticket home right away.

Six years ago I received a Travelocity $100 gift card as a wedding present. Finally getting around to trying to use it, and find that Travelocity no longer offers or accepts gift cards. I reached out via their website and Twitter, since I had no notification that the gift card was going to become worthless. The back of the gift card states the gift cards do not expire. In my opinion they owe me $100. Reaching out to the website and Twitter has been nothing but boilerplate response. I attempted to send an email to their CEO Roshan Mendis, but it just bounced back.

I should have read the reviews for Travelocity before booking because then I would have seen all the 1* reviews saying exactly what I've also experienced the past couple days with them myself. I was booking a flight for my friend and I from JFK to Santa Rosa, California - round trip - when I was given an error message with my itinerary # and told to call customer support with it for further assistance.

Looking back at my family's first time using Travelocity, I can assure you we won't be using it again. My mother had booked a flight, got her itinerary, and everything was crystal clear. We had already booked stuff in the country we were visiting and we were packed and ready to go. As we were getting ready to leave, the day of, my mother checked another email she had gotten. The itinerary was totally different! My mother and a good friend of hers were on the phone for hours, talking to people who got them nowhere, people who didn't even know very well English!

I booked a vacation online w/ Travelocity for a house in Grand Cayman on 7/29/16. The booking was done w/ confirmation & awaiting the departure for 8/7/16-8/15/16. On 8/4/16 I got an e-mail saying my booking wasn't booked because the hotel overbooked & I'm no longer able to stay at the house that I got for my family vacation. I can only get 8/7/16 - 8/12/16 & the last 3 days go somewhere else. Now imagine I got me a 5 star residence for $4,765.20 for 1 week, the now wanted to put me, my wife & 3 daughters into a 3 star villa. I've been on the phone back & forth for 2 days and yet nothing has been resolved. I called and spoke to 8 different people in India & America, I still haven't gotten anything resolved but yet my $4,765.20 is still in the hands of Travelocity. A family vacation for 5, paid $4,765.20 & yet we're w/o a place to stay. I paid them & I'm getting nothing back in return for it. HELP, HELP, HELP!!!

I thought I would give Travelocity a second chance. Bad mistake! They have screwed me twice now. They will not get that chance again. I will never use them again. I've had to call 2 times now for this recent overcharge. I've spent almost 2 hours on the phone with them. This last time I asked for a supervisor. (The first person gave me her name but conveniently I could not talk to her when I called back.) They hesitate to give you a name and won't give you a direct phone number. I wish I could send them a bill for the time I had to spend on the phone with them. Please do not use Travelocity. I am trying to be hopeful that the supervisor I spoke with will actually do the refund but I was trusting the first person would follow through and do that too. We'll see. Keeping my fingers crossed.

I was a faithful and longtime customer of Travelocity. Booked a Junior Suite for 9 days/8 nights at the Cofresi. When arrived to the room, I was disappointed with the garden view, which was far from a garden. Called the front desk and begged for them to change my room, the front desk told me to call the next day and talk to the day supervisor. I did that the following morning. The person at the front desk kept blaming Travelocity. I reply "I guess I'll be checking out earlier", was ignored. So the fourth day when I was checking out 5 days earlier. They asked me for the reason I told them about my earlier complaint, and the person at the front desk said "call Travelocity if you want a reimbursement for the 5 nights you did not use, because you booked with them." I left in tears.

I needed a last minute rental car so I went to www.Travelocity.com. It's supposed to be a quick and easy way to rent a car... this has been the worst experience with any travel company in the history of my existence. 1st Problem: Booked me a car in a location that DOESN'T exist. 2nd Problem: On hold for 3 hours to resolve matter. 3rd Problem: Call disconnected multiple times. 4th Problem: The "on -hold" call finally answered to tell me to call back in an hour. 5th Problem: 5 hours later, problem not resolved. Told to call back later and then call magically disconnected. Life is great when your expectations are met when using a service. It's how you are treated as a customer when mistakes happen that reveal the issues within a company. Never book through Travelocity. They don't care.

I "was" a long time customer of Travelocity; until they made a mistake on a phone booking. Although it was clearly a mistake the agent made, they refused to resolve the matter. Over 3-hours on the phone with customer service (if you can legitimately call it that); issue elevated to "customer service tier 3" which basically meant a customer service agent that actually spoke fluent English explained their terms and conditions that do NOT protect you even if they made the mistake in the travel booking.

I tried booking a package and got an error message so called in to agent. She attempted to book but got error message. I asked "will my card be charged?" She said no. So I asked for her name. She refused to give it so I asked for Supervisor. I waited on hold for over 45 mins with no check in at all and finally hung up. Called back in and asked for Sup and was put on hold for over 15 mins no check in and hung up.

Booked a trip for me and my wife to the Garza Blanca Preserve Resort in Puerto Vallarta. We were supposed to get all inclusive and an ocean view. The week of our trip, the hotel tells us it's not all inclusive, and that we would not get an ocean view. Here's the best part... The hotel rep tells me a lot of angry Travelocity customers have been arriving there thinking they are getting ocean view and all inclusive and that Travelocity's website has been having issues lately.

Booked our trip to Breezes, Nassau for 8/3/16, 6 nights. This is our second trip here, and one of many times we've used Travelocity. Wife booked trip cost 3000. Less than two days later she seen on Travelocity! that the same exact trip ocean view and same flight times had reduced 600. She called to get some help and was told they would see what they could do. Heard nothing for two more days so she called Travelocity and they said she had never talked to anyone. Well my wife had notes and named the associate, and asked if they would refund the difference. Well that's a big No!!!

7/15/16 - Thank you for refusing to help me. Your customer service reps are the worst. I bought a plane ticket for my mom to go back to Florida and my computer auto populated my first name in the passenger name field instead of her name. Although all the other passenger information like birthday, sex, and last name were all correct, your reps refused to help me and fix the first name. A simple little mistake, and no one from your company wanted to have the courage to fix it.

I bought travel insurance for my recent travel. My first leg of my flight was delayed by two hours thus resulting in me missing my connecting flight. They provided another flight that was 16 hours later. That flight too had an hour delay. Spent a combined 6 hours on the phone explaining my situation. Was given a reference number for my claim. Every time I called back for a status update I had to speak to a foreigner and explained my whole story why I am making a claim AGAIN.

So I'm sitting about 2 miles from the hotel I thought I had booked for 7/7/16. When I get to the hotel, the guy said Travelocity booked me for the 8th. I paid an extra 40$ thru Travelocity. To stay at some dump. The site claimed it to be the best in the area. Said it had free breakfast with your stay. When I got my first room key, the room the guy gave us had no door knob on it. The lights were on and so was the tv. Someone was living in it. When I got my 2nd key for another room, the room was dirty. Crumbs from other people eating in there were all over the floor. There was a spitter bottle on my nightstand. Hair in the bathroom drain. The bathroom you couldn't even turn around in. There was a meth head/prostitute living on the other side of the building.

This is a messed up website with untrained staff. I booked a flight from Toronto to Houston. They used Westjet's reservation system to make the booking with westjet flight number. Went to West Jet counter and was told its a Delta flight and not west jet as Travelocity has used their system to make the booking. Went to Delta and no record of booking. They asked me to call Travelocity to get the booking info and the ticket number. After 1 hour on the phone with them and three different people I was told its actually a United Airlines ticket and I should call them. Called United and after 30 min finally got the info needed. Missed the flight and had to wait another 10 hours to get the next flight and pay an additional $150 as the next flight had different fare structure. Called Travelocity to file complain and they didn't give a damn. I warn everyone to stay away from this website. Its a scam. They will make your booking and not pass the info to the airline.

In Ireland and had problems with their site as the wrong day got booked. Approximately 2 hours on the phone with promises that never got enacted on. What a joke and waste of time. They actually never could fix their own problem. However Travelocity thought it was okay to make promises. Thanks Travelocity for making a bad situation worse.

DO NOT USE THIS COMPANY. I did not learn the first time or second time. Every trip we planned had EXTRA CHARGES WE WERE NOT TOLD ABOUT. The room had a $50 extra charge each night! Car rental was $250 more than they told us. THEN, the car rental place Economy rental car in Cancun charged our credit card $500 that we do not owe and will not stop trying to get this money from us. We had to cancel card. Travelocity has been no help. They disconnect call when they find out we are having issues. Move on... if the price is cheaper... guess again!

This is by far the worst company I have ever made flight arrangements with. I'll start by saying my original flight was pushed back which delayed me from my connecting flights. I was told by the desk attendant I could catch another flight in Chicago which took me to Fort Lauderdale, Fl instead of West Palm Beach as originally booked with the price of $779.20. Hence, I get to Chicago which I'm told that flight will not get me to Fort Lauderdale, FL until this morning 7/7/16. At that point I'm told by another attendant the only flight I can get will be to Miami, FL.

Room had no working air conditioning. Had Sleep Number beds that did not function. Had no working phone in the room. I attempted to contact Travelocity (no phone number that I could find anywhere) and when I went to the Travelocity website and requested a call back I NEVER received one. So I had to find my own alternate accommodations. I contacted Travelocity via their website, providing an email and contact phone number, on July 2, and still haven't heard back as of July 5th. Thanks for nothing! Travelocity may be good for booking but USELESS for support.

Booked a stay using the Travelocity.com website. During booking process the website explained $97.00 room rate and $50.00 for taxes and fees plus $90 cleaning fee for one night stay. I would not recommend this website or resort.

My wife and I planned a family vacation using Travelocity for the flight reservations. We had been long time users of Travelocity and rarely ever had a problem in the past. Travelocity no longer exists as it once did. Apparently they have been purchased by Expedia (Microsoft) and ever since then their customer service has been non-existent. What's worse is they have begun to defraud the public on a massive scale. We purchased airline tickets for a round trip flight to the west coast. We were provided the ability to select seats on the Travelocity website.

I am writing in regards to a trip we booked at Purgatory resort in Durango, CO. The pictures showed a brand new condo with a beautiful kitchen and fully loaded. To our surprise, when we arrived, the condo was built in the 70s and had not been updated since they were built. To make matters worse, we found out from the people running the premises that they normally charged $120/night.... Travelocity charged us $150/night. The price would have been well worth it if it were the same condo they showed in the pictures.

We booked a flight and hotel with an agent and he lied to us repeatedly on two separate issues and when we received confirmation emails we realized the dates for flights and hotels were all wrong. It wasn't even until I contacted their customer service agent that I realized he hadn't even booked the hotel for the correct dates. We spent hours on the phone trying to correct the problem. In the end we just cancelled everything and even then it took 1 hour and 46 minutes on the phone just to get a refund for their mistake. We then immediately found cheaper airline tickets on our own and another wonderful hotel. Don't waste your time and money with Travelocity. Awful experience.

In April, 2016, we booked four tickets through Travelocity to Paris. On May 11, we realized that the names on our passports didn't match exactly. My husband needed to add "Sr." to the end of his name, and I needed to add my maiden name in addition to my middle and last name. We didn't need to change a passenger name, just add more to it. From May 11th to May 22nd we made 17 phone calls to Travelocity regarding this seemingly minor issue. We were kept on hold for 6 hours and 25 minutes, dealing with 17 "representatives" and 3 "supervisors" who, though polite and friendly, were completely unable to make these minor changes and confessed that they had never heard of the airline they represented.

This is the most atrocious and difficult customer service that I have ever experienced while trying to book an all inclusive vacation. I will absolutely never book with Travelocity again. When calling to inquire about my reservations I was disconnected twice. After being on the phone with a customer service representative that had claimed to process my account and then waited for over a half hour to never receive a confirmation on either end, only to be hung up on again.

I wish I would have read the reviews before dealing with this company as I am currently dealing with long wait times while they are suppose to be calling hotel. I made reservations on May 2nd for a condo in California. My grandson and his team are in the national dirt bike races. Of course they charged my card for the full amount. Our dates are 6/22/16-6/26/16. I was not able to go on the first day so I called the management company to make sure my son-in-law could pick up keys only to be told I don't have a reservation. After many calls to Travelocity the condo management company reserved another condo and wanted payment. At this time my family is on the way to the condo. If I would not have called about the keys they would have arrived and would not have a place to stay. For 2 days I have been trying to get a refund from Travelocity and all I get is a runaround.

I declined the Flight Protection Plan three times AND was charged for it. Then, when questioned, they say they will not/cannot/won't cancel refund the declined charge! This should be ILLEGAL!

Being on the telephone with the Philippines for almost 2 hours is a frustrating, aggravating and annoying. Beside the language barrier they lose your information therefore, you now have the same price that's available in the system. Forget escalating it to a supervisor because she no better than the person that you were speaking to in the first person. And forget being transferred to the States because THEY ALL STICK TOGETHER. The bottom line, I lost the price while I was talking to the agent. But unfortunately, I was able to find it again online... I WILL NEVER CALL TRAVELOCITY AGAIN. IT'S NOT THE FIRST TIME THIS HAS HAPPEN TO ME and the ONLY reason I called is because I'm disable... Good luck.

I used the Travelocity search engine to find a hotel in a specific neighborhood in Paris for a work conference and when their search engine populates "sales", it has a technical glitch that lists hotels in the !!totally wrong neighborhood!!.This did not just happen once. I took photos of many examples where they are flat out lying about location. I trusted their mapping feature to be accurate and it sent me to a hotel 30 miles outside of the city. I spent 8 hours!! on customer service calls **PRIOR** to my trip trying to correct the issue.

We booked a vacation package to Maui with Travelocity in March 2016 for September 19th. Something came up and we were forced to cancel. I started calling on June 15th. I told them I was forced to cancel this trip. They said to hold on while they check the package. They play this torture music for 30 minutes when they come on the line to inform me that Hawaiian Airlines has a no refund policy for cancellations even with three months notice. However, the airline will provide a voucher at a $200.00 fee if I use it before March 2017. I will not be able to do that so funds for are lost. Doesn't sound like Hawaiian Airlines with three months notice. They checked with the Westin Kaanapali and could not get a hold of anyone. They said they would pass it on and get back to me. This was June 15th.

I canceled a travel package last September 2015, and I have tried multiple times to use that airline credit, and have spent over 20 hours on the phone with 6 different representatives to book my new flight, to no avail. I was, however, successfully charged the $200 change fee. This is the most frustrating experience had with any company, especially considering that I am a "Travelocity Gnomad" and have spent over $50,000 on travel through Travelocity in the past two years, and have proactively touted Travelocity as the best travel company for at least 10 years.

Booked one leg of a flight, tried to book hotel reservations, phoned for customer support and was told I would not receive a discount because it was not a round trip ticket. But the website popped up and stated now that you have booked your flight, book your room now and receive 54% off. Not, you have to have a round trip ticket. Last leg of flight was not booked. Last time I will use Travelocity and I will continue to report this company to the better business bureau and anyone who will listen and encourage them to change their website and have it state - must book round trip ticket!!! Fraudulent advertising is fraudulent.

I recently booked a car rental through Travelocity back in February. I received an email confirmation - all appeared correct so I didn't think twice about it until today. 2 days before our trip I decided to call Hertz just to ensure we actually get a van (there are 6 of us) only to be informed that my pick up location is NOT at the airport as I requested when I made the reservation.

I was booking 2 rooms for 2 nights over the 4th of July weekend in Springfield, MO for a family of 8 vacation. I was having challenges finding a hotel. Finally selected one, filled out the credit card info but before I hit submit I changed my mind and decided to book a nice hotel. So I went back to the hotel that was more expensive, booked it, entered my card information and hit submit. I got a message that my card info was incorrect so I entered it again and hit submit. I got 2 confirmations and immediately realized I had booked 2 hotels, 2 rooms for 2 nights. I called Travelocity and because selected the non-refundable option, they could void either reservations. It was clearly obvious that at the same time I book 2 hotels in the same city, same days, 2 rooms. Then I received 78... yes I said 78 confirmations of these 2 reservations...

I booked a trip with Travelocity heading to Russia for a month. I booked head in advance got a great deal to book non-refundable. A week before taking my trip a immediate family member became sick and soon passed away. This was a once in a lifetime trip for me. I had to cancel my trip to attend to my family. I was told by an agent that I would be able to use this trip whenever I wanted to. After 3 years has gone by and not being able to afford another trip I called to see if I could approach the subject of a refund, only to find out that the credit for my trip was cancelled as well. I was told I would be left on hold for a very long time and then was left waiting on the phone for over and hour before hanging up. My advice is if your thinking of use this company look somewhere else as this is the worst company I have been associated with yet in my life... Pooooooor Quality.

First - wouldn't let me cancel a reservation with them 30 min after I had made it without charging me 1/2 (one night's stay and we were staying two nights) b/c I had found a site that offered the same room for $100/night less. Said cancellation would only be refunded in full by 4p THE DAY before the day I reserved it. Second - upon their suggestion, I filed Best Price Guarantee form to get the $200 back and was denied on the Best Price Guarantee b/c the room isn't "apples to apples" yet. It's the best they can offer – a two adult room is a two adult room.

I booked a packaged deal on May 15 with Travelocity. I was unable to see the entire itinerary until tonight on my trips. The hotel in Acapulco was missing. I called to ask why and they said it had been canceled. I had already paid for the entire package and did not cancel the hotel. After speaking to a supervisor, he told me that I had to speak with someone from corporate headquarters because there was nothing he could do for me. He wanted me to send him a copy of my bank statement which I refused. This is the first time I had used Travelocity and it will be my last. I want to find out if there is a government agency I can report them to. I'd like to give them a zero. I wished I had checked the consumer reviews first. A big mistake on my end.

When we got to London we were not happy with our hotel. We did not blame Travelocity just wanted to change it. On the second third day there we sent a Facebook message. Got a phone call a while later. Said we could look up hotels and let them know which one we wanted. We did this and it took another day for them to get back to us just to tell us the hotels we chose were either booked or too expensive. We picked more hotels. Took forever to hear back. They finally called back. All the while we spent two extra nights in an awful hotel. One of these nights the fire alarm went off from someone taking a hot shower and the steam set off the alarm. We told them to call in three hours so we could get to Internet access. They did not call. My husband called customer service on our dime. It cost a lot to call internationally. At least 50 cents per minute. Was out on hold for an hour and a half. He was hung up on twice. Finally got a hold of someone.

I was forced to cancel a hotel reservation several days before the start of my schedule stay. Travelocity has a policy of charging a first nights fee for any cancellation. The website attempts to make you believe that it is the hotels policy. The hotel informed me that it is not their policy, but Travelocity's. The cancellation fee is a Travelocity scam and I will never use the site to book another reservation and encourage anyone considering using their services to find an alternative booking agent to accommodate their needs.

I made a vacation reservation online. The website took several minutes to load a page and accept each form. It disconnected several times which meant I had to login to continue. After much effort I finally completed my reservation and received a confirmation page however I never received a confirmation email. I went online and for several days was unable to access my itinerary. I consistently received the message, "This service is temporarily unavailable. Please try again in a few minutes." After several days of trying I was never able to retrieve my itinerary via my online account. When I called it took the agent about 5 minutes to call up my reservation and have my itinerary emailed to me. Their computer system seems to be on the verge of collapse and is completely unresponsive.

Stress free travel protection is a scam. It takes hours to work through process and at each step you are told that your case doesn't meet the criteria. On the end your claim will be denied. Nothing stress free or satisfactory about the process.

So I have booked through Travelocity back in February and everything went just as planned however I just booked through them again and they sent me my confirmation information so I went to the hotel for my reservation and they told me that my reservation was for the next day so I called Travelocity to see what happened and the told me that the hotel was booked for that night so they changed the day to the next available day. They told me that it would be $200 to change my plans even though it was their fault that I was going to so I told them that I didn't want to change my day. I just wanted my money back and they told me that I could have a couple that I could use for them.

Booked trip to the Hard Rock Punta Cana. I am a cancer patient in remission. After being there for a couple of days I started feeling sick. I spent one evening vomiting all night. Got up in the morning headache and fever. My husband called front desk. They sent me to the doctor on the resort. He suggested I go to hospital. Dehydrated and possible infection and being a cancer patient no immune system. Went to hospital they gave me IV fluids. Wanted to admit me for antibiotic iv. Needless to say the hospital was beyond filthy and no one spoke any English and my husband wanted me out of there asap.

I booked a flight through Travelocity from Guadalajara Mexico to Puerto Vallarta scheduled on may 15/10 flight # 4422 AeroMexico. The flight was cancelled by the airline. Now Travelocity won't return the money as they claim they already paid the airline. The airline tells me to take it to Travelocity, so I end up losing $188.00. Do not use Travelocity for any flight or hotel reservation as this could happen again and again.

We booked flights to London with Travelocity as they offered the best deal. For our return flight we included a layover in LA as it was $800 less than booking direct London -- SFO. The first issue occurred when we checked in for our outbound flight when the check in staff were unable to locate our reservation saying our ticket number was invalid and had Travelocity sent us another ticket number? They hadn't. After a few phone calls from the staff they got us on the flight and we went off to London with only a short delay. No big deal.

I booked flights which I did not receive a confirmation for. When I went to track down my ticket info, I discovered I was booked on the wrong flights. Travelocity will not provide me with any confirmation of what occurred and now wants $1,000.00 to change these flights. I really wish I had read these before using them. Think twice before using their services.

As I am seeing Expedia/Travelocity has a reputation for stealing from people. My experience is I booked a room at the NYC Hilton through Expedia. I arrived and gave a credit card for incidentals. Upon checkout I was charged for the stay due to lack of payment from Expedia. I tried to resolve this with Expedia and I was met with continuous holds, flat out knowing lies, when I called her out on her lies she admitted to it and admitted she just put me on hold because she is instructed to do this.

Summary: I was charged an amount higher than the shown price. I appealed through Travelocity customer service and attached screenshots as backup. They declined saying there was a discrepancy in the information which I presented, although there was not. When I followed their directions to continue the appeal and resubmit my information, I received zero response. I stopped after the 4th inquiry with no response. I am seeking credit for the difference of the ticket price (before taxes and fees) for four tickets.

We booked a trip to Cancun with Travelocity/Dynamic Airlines for a trip on June 2016. The Airline changed our outbound and inbound flights to very early and very late times. For example on our departure date the Airline changed our flight to 10:30 pm which meant we would have to stay in the airport waiting for the flight from hotel checkout time 11 am till 10:30 pm, with an estimated arrival in NYC at 3 am! This unexpected change was unacceptable.

We booked 2 rooms for 3 nights in a hotel May 2016 via Travelocity. We paid the entire bill upfront and when we arrived, the hotel told us they never received our reservation and even confirmed this with Travelocity by phone. We were stuck in a foreign country late at night with NO ROOMS or solutions. As there were 2 major events in the city, all hotels were full. We had to rely on friends and business partners to put us up. When we returned from our trip and tried to verify we were refunded, we were told that not only did the hotel get our reservations, but that they accepted the payment and refused to later refund it. Turns out they did this to multiple clients. Accepted lower rate reservations from online booking services and gave the rooms away to walk-ins willing to pay more.

My daughter and I traveled from Dallas to Minneapolis to say goodbye to Prince. The first issue was the rental car place they booked closed at 11 and our flight got in at 10:59. The Indian dude kept telling me, "Don't worry about it" that they "may" wait for me. Being in a strange city with my daughter and possibly not having a car in the middle of the night WAS something I was worried about. So, they changed my reservation. Or so they said... So I get to the airport, shuttle to the new place and guess what? It's midnight and they have no record of my reservation. So I call and again an Indian guy who you can barely understand says 347 times, "I'm sorry for the inconvenience".

In March 2016 I used Travelocity to book a trip to Brazil, Cuiaba. My trip ended up being rescheduled, twice. Almost one month later after I purchased the ticket, I received a call from a guy with a strong Indian accent. The guy said that he was calling on behalf of Travelocity and my flight to Brazil was cancelled. One hour later I received an email from Travelocity notifying me that my flight was officially canceled. I call them up and after waiting for almost 30 minutes, finally spoke to one of their staff members. They offered me a 48 hour itinerary instead of a regular 20 hrs flight to Cuiaba.

Travelocity recently handled my flight to San Francisco. As a result of their admitted errors in issuing the ticket I was left abandoned in New York's JFK airport without a valid ticket. Even though I had an American Airlines confirmation, locator number, and seat assignment, the ticket could not be processed due to Travelocity's errors. I missed my flight and had no choice but to cancel my vacation and make my way back home dragging my luggage through an unfamiliar transit system. Travelocity's only attempt to help me at the airport was the suggestion that I purchase a ticket and be reimbursed at a later date. The same day purchase of the ticket was over $1,000, $400 more than the original, and beyond my means to float on my credit card until some future reimbursement.

I used Travelocity to book a hotel May 13, 2016 to May 14, 2016. After selecting my dates and choosing my hotel, I made sure to read the cancellation policy before continuing with my transaction. The cancellation policy states there is no charge for cancellation or changes to your reservation. I completed my transaction by entering my credit card information.

In November 2016 I made reservations thru Travelocity/Expedia for two rooms in Lexington, Kentucky. We were attending the Rolex. On the day before our arrival I contacted the hotel GuestHouse Inn & Suites Lexington, Kentucky. I was assured that they had the reservations. On arrival at the hotel we were informed that the rooms had been given away and that any reservation made by a third party (Travelocity/Expedia) is not a guaranteed reservation. The cost of the room at a different was double due to the Rolex Horse Comp. Travelocity/Expedia determined the problem was mine and even though the hotel was full had I called that they would have made them give us a room that did not exist. When you book thru Travelocity/Expedia the room is not guaranteed and they (Travelocity/Expedia) will not stand behind the reservation. It would have cost less if I had booked direct with the hotel.

I’m writing this letter on April 27, 2016 about my trip on April 22, 2016. Myself along with two friends with a 16 month child drove from Kaufman, Texas to New Orleans, LA, a trip that covered 477 miles in over eight hours. We didn't leave until 4:30 PM. We arrived around 12:45 AM, again that was over an eight hour of driving. Upon arriving at “Family Inn of America 6303 Chef Menteur Hwy, New Orleans, LA, 70126” I was greeted with the news that they had no rooms. It was also brought to my attention by the hotel staff that this had been made known to Travelocity as early as 12:00 PM. Other guest had been showing up calling Travelocity stating this issue to which a Travelocity agent would call the hotel to verify this to be true. Once again this had been happening since 12:00 PM, a full 12 hours before I arrived to the hotel. On my itinerary it stated there was no need to call and verify the reservations so I took your company’s word.

These people continually claim that they have flights available at a stated price. However after you have entered all your information they tell you that they, "hate it when this happens", but increase the price approx 20%. They are a waste of your time and should be put out of business. Very unethical!

Travelocity changed the date of our reservation after entering payment and when we called correct they assured us that they would correct it and send us a confirmation of reimbursement. When no confirmation came we called back and spoke with the corporate office. They refused to correct their error and required a forfeiture of one hundred percent of our payment for five days of a hotel room in Australia.

I thought I could book thru Travelocity and get a better deal. We needed to stay at a hotel while attending a family funeral and had stayed in the Hotel 2 times in the past two weeks. I booked a 2 bedroom for 3 adults (my son was suppose to come but didn't). When arriving at the hotel I asked to be reimbursed because my son did not come but they would not. They said I have to go thru Travelocity. Called Travelocity and they would not saying it's hotel policy (just run around). Also there's a $20 pending fee for the hotel holding the room that the hotel said would be reimbursed. I will not stay at THAT Holiday Inn Express again or definitely will not be booking thru Travel Loss Me (TRAVELOCITY)- as a customer!

Because I asked for 2 double beds, this hotel assumed that there was only 2 adults taking in the room. They never asked me how many, then they wanted to charge me for another person when the room can hold 4 people. I feel it is Travelocity fault they obtain these room for the customers. This was my first time with Travelocity & my last. Then when I called and ask to speak with supervisor I was on hold for over an 1 hour. So I hung up. They don't care about customer.

Worst customer service ever. I just need to change my flight from a Sunday to a Monday and I've now been on hold for 1 hour and 17 minutes (and counting). Next time I'll just book with the airline.

I have successfully booked many trips with Travelocity and Expedia (apparently one in the same company). Never thought to look at customers' reviews but now wish I had. I booked a trip in February of this year, put in my credit card information and after several minutes received confirmation and a printable receipt for over 100$ more than the price listed on booking page that included all charges. I informed my bank of issue and they provided a preliminary refund of the disputed amount.

Long story short, I had an issue with reserving a car (Bell Trans) through Travelocity. I tried to work with their complaint department while the issue was taking place, but they could care less. After reading the reviews on here and combining that with my own experience, I will book through the hotel and company (not Bell Trans as they are equally crappy) in the future.

I recently booked a hotel room through this company. When I received the charges and found that they were in US dollars, I chose to cancel as it was too much money. I was not refunded the full amount. The company could not resolve the issue by email, even though I had received an email confirming that I would be refunded the full amount. I had to call, and when speaking to the representative Becky, she was very unhelpful and I had a long wait to speak with a supervisor. The issue is still not resolved. Although the company says that there are not cancellation fees, that is not necessarily true. Avoid booking with them at all costs in the future.

The most unethical torturous experience. Amazing this co. is in business. Fraudulent advertising. Zero customer service. Use any other online travel. Expedia is the same company. Caught their mistake in the trip confirmation and called right back to correct. Charged me for one room the price of 2 rooms. I needed 2 rooms for two grown adult males traveling on business. Clearly, not even debatable that they errored. 6 hours on hold for 10 days. Promised to be resolved to 10 days. Never heard anything back. They clearly errored and would not take responsibility. Reporting fraud to credit card company today. How a company who operates like this stays in business is baffling. Stay away at all costs.

I never wish this to happen to anybody. I canceled my flight 14 hours after I booked it. According to Travelocity cancellations made within 24 hours after booking should be fully refunded. Today, after about more than 5 days I still didn't see on my credit card. Called Travelocity - that's where my sorrows started. After about TWO hours on the phone with the agent, we finally got to a supervisor. Immediately, the agent hung up. The supervisor said "Hello hello" several time and hung up! This is terrible. I am taking them to court. I think from all the reviews, they need a day in court to stop their assault. I OR ANYBODY THAT I KNOW WILL NEVER DO BUSINESS WITH TRAVELOCITY. I WILL ALSO DELETE THE ACCOUNT THAT I created on their website. Stay tuned for the court decision.

Booked a motel through Travelocity. Upon check in they said it was paid by travelocity. On my next credit card bill I got a receipt for the charges from Travelocity and from the motel. Upon checking them the motel charges were $40.00 less expensive. I contacted the motel and they told me to dispute the Travelocity charges. I did not do that since I had booked through travelocity. I called travelocity and after being on hold for 52 minutes they said they could not get a hold of the motel and would call me back. Needless to say I have invested over 2 hours on hold and still can't get it resolved with travelocity. Now they say I was booked at another motel and that is what the charges are for. DO NOT EVER DO BUSINESS WITH TRAVELOCITY.

I booked a hotel room for 2 nights. I booked the room about 3 weeks in advance. The day before I was to arrive I checked and found same room plus breakfast included was $60.00 cheaper per night!!! I called customer service to ask for cheaper rate. The customer service representative's strong accent, plus the background noise, made it impossible for me to understand. I said repeatedly that I couldn't hear him or understand what he was saying. Think what you want about me but this angers me. I believe he told me I didn't qualify because I couldn't understand what he was saying. I hung up the phone in frustration.

Where do I begin?! First off, I went on the site and booked 16 rooms to hold for wedding 6 months away. I immediately received confirmation emails with my hotel information including a note stating "YOUR RESERVATION IS CONFIRMED. NO NEED TO CALL TO RECONFIRM." Later I received an email from Travelocity stating that the hotel cancelled my rooms with no other explanation. I immediately called the hotel who then told me to call Travelocity. I ended up speaking to a "Mary" and spent about 1.5 hours on the phone with her while she offered me another hotel that was DOUBLE the price and I would have had to book 2 nights instead of 1.

I booked a flight on 3/6/16 for my husband. I thought I booked for Saturday 3/26 leaving at 1145pm. I accidentally booked for am. I called Travelocity a few days later to confirm the flights. I asked the gentleman if I booked leaving Saturday and arriving early Sunday morning. He assured me that I had. I thought "great. Don't have to change a thing". I went to get things ready today for my husband. Saw that it was cancelled. Called them and said "airline did it because he didn't show up". I said "his flight is tonight??" They said "no, it was this am". I proceeded to tell them about my call to customer service. I said "listen to the tape of our conversation". They couldn't find it. They basically made me feel like I was a liar. Not only am I out the 234 for the original flight, I had to book another flight for 246. I will NEVER use this service again and plan on telling all of my friends and family to never use this site.

I planned a trip with my parents in February 2016. I bought a vacation package for 4 days to go to Puerto Rico, even I purchased a vacation insurance. My dad got sick before the trip and I tried to cancel this trip for few hours in the phone. My first call, they only refund the hotel portion, not the airline and when I rescheduled the flight I have to paid $90 per person (we are 4 person). I had to talk to them after 2 hours they told me I will received a full refund, not a refund and airline credit.

I booked a flight and hotel through Travelocity for my husband and I to go to London. The night before our trip I had trouble checking in online via Delta. When I called Delta they told me that Travelocity had put my name on both of the airline tickets even though all of the confirmation information I had showed both of our names. I spent 4 hours on the phone with Travelocity the night before our trip and was assured that the issue was resolved. When I asked for a number to call the next day if we had issues at the airport I was told that was not possible.

I had to do a change with Travelocity and knew I would have to pay the $200 change fee. I changed airports also because as I could see on the airline website the price was comparable to what I had paid for a more convenient flight. Travelocity charged me almost $300 more for the flight even though the same price was posted on the Airline website throughout the transaction and still this morning! So I was cheated out of that money. Never again!

The worst customer service I have ever encountered. Cancelling a flight, without refund request, a week prior to departure took 9 phone calls, spoke to 4 supervisors after speaking to several different under staff, supervisors who continuously "dropped" my call and either never returned it (after confirming my phone number) or returned it apologized then immediately dropping it again. The entire process must then be restarted because there was no record of who I spoke to and even though I had first names, I was "unable to be connected to that supervisor". After 6 hours and another person attempting to call for me (to no avail): I finally have my flight cancelled.

I have spent the last 3 weeks trying to get a refund for my airfare from Travelocity. I scheduled a flight that had a significant schedule change that I did not accept. According to airline policy I am entitled to a full refund. I have spent countless hours on hold and have received numerous emails from Travelocity disputing my entitlement to a full refund. I finally received a refund for one ticket and am now in dispute with them once again for a full refund of the other ticket that was part of the original itinerary. They continue to make mistakes with this account and are not owning up to it. It is ridiculous that I have had to argue about what is rightfully mine. I have received authorization from the airline and still Travelocity, as the middle man, continues to argue with me.

I was charged 2 times once by the hotel and once by Travelocity. The staff was so rude and unhelpful and then they refused to give me a refund! They charged me 259.00 and the hotel Westgate resorts charged me 405.00 additionally! Then they offered to give me a 25.00 credit! BEWARE! DON'T EVER USE TRAVELOCITY!!

Recently when my boyfriend and I used this site to travel with we had realized we forgot to order a second key as I come from Canada and my partner is from America. When the problem was discovered my partner was charged extra money for asking for a second key. Considering we meet every month I can't imagine this being an extra necessary cost as rooms generally come with two keys. I can guarantee that we will never use this company again. A huge loss for the amount of money we spend monthly.

Tried to book a flight for my wife. Having completed the process, I received a notice that they had not been able to complete the booking. So I did it again with the same results. Went to Orbitz and booked it there. Then my wife got a message referring to her booking with travelocity and offering other services which she did not open because she was busy. She later got a request to rate her experience with Travelocity. I then called them and learned that they had booked the flight without notifying us that they had in any way. After several minutes they told me that they were getting me a refund and promised to e-mail me to that effect. Several hours later I called and learned that we were not getting a refund because it was against airline policy. Just a reminder, I was notified that my attempt to book the flight had not been successful. Take extreme care with them. Their service people are in the Philippines, perfectly nice people but also powerless.

I booked through Travelocity and was given the wrong check-in date. I then asked for a refund due to the error and they refused. The date was 22 days later and should not affect the booking refund. NO REFUND, WAS NOT STATED ON ORIGINAL. IT DID SAY FREE CANCELLATIONS. This is fraud and misrepresentation.

I've been a customer of Travelocity for many years now and could not be more disappointed with how this company is being manage. At one point the customer service was adequate but now it is terrible. After being booked and charged for the same flight twice through the Travelocity.com website, Travelocity absolutely refused to give back the overcharge/duplicate money stating that DELTA is responsible. I didn't book with DELTA. I booked with Travelocity. Travelocity needs to deal with DELTA.

I booked a multiple destination flight with Travelocity and was prompted to purchase insurance "to change or cancel" so I purchased the insurance. When I called Travelocity to change my flight they said I should have looked at the fine print of their third party insurance provider because there is a $200 exchange fee plus all other fees associated with changing the flight. Plus, they have the right to deny the whole change and make you liable for all charges. On hold for 1 hr 45 min and all I heard was "I'm sorry ma'am, there's nothing I can do."

I booked a trip through Travelocity that included a rental car, flight and hotel. It was my understanding that any changes made within 24 hours could be made without penalty. After reviewing the hotel I had chosen and deciding I would not stay at a hotel that should have been condemned according to 56 of 58 reviews on TripAdvisor, I attempted to get Travelocity to cancel that portion of my package and they couldn't/wouldn't because they said it was dependent on the hotel's cancellation policy which apparently stated no cancellations even months in advance. I was disappointed Travelocity would even list this hotel on their website considering the reviews and cancellation policy. But even that being the case, I would have thought they would have cancelled it and refunded my money just in the interest of good customer relations. Apparently, I was wrong.

After searching several travel sites I booked an international flight with Travelocity. Because of not receiving visa in time I cancelled 4 days ahead of departure schedule on the website. I never got a refund as per their site policy and called about it. They claimed no record of my cancelling! After checking back through the emails from them, found the one saying "flight is fully cancelled." Called them again. Rep said airline had put me down as a "no show." Told them that I had proof of cancellation. Was told sorry they could not do anything about a credit for the flight.

I booked travel based on the terms and conditions which stated "that if I have a change in plans within 24 hours I would not be charged or penalized." I also purchased a travel insurance policy which was supposed to protect me from events/cancellations out of my control. I had to cancel less than 24 hours after my reservation and still I was billed due to circumstances beyond my control. I called, emailed faxed and voiced mailed Travelocity. WITH NO RESPONSES!

I received an email with someone's flight confirmation and when I called Travelocity, they would not confirm if this was charged to my credit card. Asked me for the phone number related to this account; however, since this wasn't my reservation (I hadn't made any reservations), I didn't have any phone number to give. Customer service rep was completely unconcerned. Then when I was supposed to be connected with the supervisor, she pretended she couldn't hear me so she hung up. When I called back, I was disconnected.

Terrible accommodations! I booked a 2 night stay at a Travelocity rated 2&1/2 star hotel from 2/8/16-2/10/16 and was the Extended Stay Hotel in North Indianapolis, Indiana. This place was terrible and was grossly overrated at 2&1/2 stars. I tried to get out of this deal to no avail. Then I tried to book another room at a different hotel but was out of luck due to a bowling tournament in Indy at that time.

I purchased two tickets for my family a couple of weeks ago. I purchased the ticket protection plan (in case the weather was bad and we had to cancel). I found out this weekend that my brother's wife fell and broke her shoulder. I called Travelocity today Feb 22 to let them know I have to cancel one of the two tickets for March 18. I reminded them that I had paid $108.00 for two travel protection plans for cancellation.

There should be a "no star" option. Travelocity avoided informing us that the 3 seats we were allowed to choose from their site for a Virgin America flight from JFK to LAX would be an extra $50 per seat at check-in, which we had to pay to ensure that we (a family that includes a 1 motion-sickness preschooler and 1 lap infant) would sit together. Luckily, Virgin America corrected Travelocity's error. However, we are currently waiting to speak with the supervisor of the supervisor on Travelocity's customer service line (and frankly, I've been waiting for over 20 minutes now, so I think the coward will not come back on the line), as our Jetblue flight that leaves today from Long Beach for JFK, and AGAIN we are having seating difficulties. Per Jetblue, if we want to be assured seats together, we have to pay an extra $90 per seat, otherwise we just "take our chances" at the gate. Travelocity is a sham.

Oct 9, Montreal. I booked a car through Travelocity. On arriving at the Avis counter, they could not find my reservation. I asked them to call Travelocity which they did. Travelocity's promise is to put things right should there be a mix up in the reservations but they claimed that since I only reserved through them, and did not pay through them, they had no responsibility. They were unable to help. My advice: Avoid TRAVELOCITY.COM - they do not honor their pledge to help.

Complaining about a US airline or a travel company such as Travelocity is like throwing a grain of sand on a sand dune; trying to get any kind of redress is from the very start completely out of the cards. What you will get in spades are lame excuse, and repeated utterances of "I am so sorry this happened ma'am." What you will NEVER get is any sense responsibility, accountability or professionalism, never mind any attempt to be helpful or constructive.

I called to cancel my trip I booked at Travelocity. When booking this trip I purchased travel protection. When I called to cancel this trip I was told I had not purchased travel protection. My first call was February 1st. My second call was February 2nd. I was on the phone from 8:39 am until 10:47 am. During this time they argued with me about not purchasing the travel protection. They asked me to send a copy of my receipt, which I did. They requested three days to review my account. They were going to escalate the attention to my account.

I wish I could give a negative star, because it did not even worth one star at all. Last year I bought a flight ticket with insurance so I could get refund after cancellation. I had to cancel my trip and I got part of my refund as an airline credit toward my next reservation. Everything seemed good until I started to book my new flight. I had to talk to at least 7 customer reps and the average waiting time was at least an hour. I just wanted to use the credit to my new flight using the same airline. Easy process you think? No, complicated. Endless waiting, and the customer service sucked. I had to be on hold for an hour for them to get a manager and got nothing done: the rep told me that the manager was busy! NO WAY! Talking on the phone for an hour? Seriously?

We completed online trip booking. Several times during the process the website didn't accept information and kept telling us information was required yet there it was on the screen. Finally came to trip insurance & vacation waiver option. Made our choice and completed booking (credit info was already required to be provided). Hit complete booking button... and guess what - NO vacation waiver fee had been applied.

I booked a flight on Travelocity weeks prior to the flight --- it was booked at a locked in/nonrefundable/guaranteed price of $598.40. The initial Travelocity paperwork had clearly indicated there was nothing more I needed to do - I was all set... Then on the day prior to the flight I went to the Travelocity website to book my seat selection... which is something I usually would JUST RUSH THRU AND BE DONE WITH IT.

I purchased airline tickets from Travelocity online with a Visa Debit Card. They charged my bank account 3 (three) times for $1,188.66. I called my bank and they said they required a letter on Travelocity's letterhead to remove the extra two charges. I have called numerous times and used their email to communicate the problem over the last 24 hours. They will do nothing beyond talking to me on the phone or sending me emails back. I am not sure what to do.

Booked a trip in April of 2015 for a flight to Hawaii in Jan of 16, contacted Travelocity to confirm, nothing had changed and received an e-mail confirmation on 25 Jan16 that the flight time was 0925. Arrived on 29Jan at 0700 to find out the plane was leaving at 0735 and we were too late. The doors had been closed and we could not get aboard. Called Travelocity and they tell us "sorry we had a glitch and you were not notified" no kidding. Do I miss a day of my trip in Hawaii and they did not even care? Then they messed up rescheduling the hotel and after five hours (no joke) of phone calls and being on hold, I had to fix that problem myself. I will never again use these guys or any other service like this. I will contact hotels and airlines direct from here going forward. The employees were very rude and not helpful at all. I hope this business fails!

Worst service EVER. I had to call 4 times. The first 2 times I was disconnected after giving my info. The 3rd time I was put on hold by Sal for 15 min w/o her ever checking back and no hold music. The 4th time Paul told me I was being transferred to a supervisor. I waited over 20 min at the time I am posting this I am still on hold. I am trying to book 5 flights which due to the airline. Need to be done in 2 separate transactions. Have a feeling it would take me a week to complete the transaction with this company. No thanks! I'll take my $$ elsewhere. Not to worry though, I'm spending my endless hold time wisely blasting them on all sites available. P. S., why even bother giving customers your fake name if they can never get back in touch with you? Save the hassle. Go with another company.

On 1/22 after weeks of research I booked my first and likely only family vacation for 4 to Puerto Rico. I had researched Hawaii but decided my family could not do the long flights. I selected a 6.5 hour flight from BWI to MCO to San Juan (11:20 AM to 5:55 PM) with a similar return flight. The next day I am showing the reservation to my husband and see that we are booked on a 14hr 49min outgoing flight from BWI to Boston to MCO (6 hour layover) to San Juan (8:50 AM to 11:30 PM). There is no reason I would have done this. The price difference was probably less than $50 a person. Why would anyone with a family of 4 do this??? I did not purchase any insurance because I had booked the perfect trip at the perfect time (no real chance of snow or hurricanes) and I really don't have a spare $150, I will need that for food and car rental.

In November, I purchased plane tickets for my two daughters and myself to London for a trip in June. When I went on British Airways website on January 10th, I noticed that airline has made a mistake with my name. Initially they seemed very helpful in trying to resolve this mistake. I emailed them a picture of my passport that they were then supposed to forward to British Airways. They keep telling me that British Airways has their email system down. Really! A major airline has had their email system down for 15 days?! I am at my wit's end with Travelocity. I still have many months to fix this problem but at this point I'm just crossing my fingers I can board the plane with my daughters. Never, ever, absolutely never make the mistake of dealing with Travelocity.

I use to love Travelocity. Not now!! We booked 4 months in advance for a trip. The airline changed our flight that didn't work for us. We called the number that was provided for us to call. We were on hold for over an hour. The customer service who was hard to understand said we would be able to change the reservations to a flight closer to what we originally chose. The rep said it was going to happen but a supervisor would call us back and confirm the reservation. The call never came. We called back 4 times with a long hold time only to be told the same scenario that a supervisor will call back. Never Happened!

The old adage, "If it's too good to be true then it must be..." These travel websites book flights to destinations using up to 3 different carriers. On my return flight from Lisbon to San Juan the leg of my flight from Lisbon to Rome was changed without my knowledge from 7:40 pm to 2:20 pm. To my surprise when I checked in at 4 pm thinking I still had time to spare I realized that my flight had already left. At the desk they said I needed to contact Travelocity because I had purchased my ticket online and not directly from the airline. Using international roaming I had to wait 30 mins to speak to a customer service rep. Their reply was that my flight had not been changed and that it was still on time. Travelocity had no knowledge of the schedule change and they made no attempt to help me.

I booked our family vacation in Hawaii. I booked the package deal. Before 24 hours of my reservation, I called Travelocity to make changes on our reservation. I was on hold for hours and hours and no one come to the line. It was even said "leave your phone #" and they will call you back, but no one call back! I tried calling them all day long for the last 3 days. Until now I can't get a hold of anyone in changes/Cancellation dept. I spoke to the sales dept. however they cannot help me as it's not their dept. as I was been told and they're very rude! Not even supervisor is available to speak too! If I only knew Travelocity is like this, I would not book my family reservation/vacation with them! Please beware as this can happen to you too!

An awful experience with Turkish Airways & Travelocity. Never use them again! If you enjoy traveling as much as I do, read below and learn all about why you should never book with Travelocity or Turkish Airways. Back Story: On December 19 of 2015, I made a purchase for a flight on Turkish Airways via Travelocity. I paid $576 dollars for a round trip ticket. I told myself it was a great deal! I was very careful in choosing my time and flights because I was meant to be meeting a few friends in Europe & we all needed to arrive to our destination around the same time. My flights were confirmed & I received my receipts and confirmed itinerary inclusive of both confirmation numbers for Travelocity and Turkish Airways.

I went online to book a motel in Lakes Entrance, Australia. Not knowing any better, I saw an ad for Great Western motel - Banjo Paterson. It advertised 1 room with Queen bed and most importantly it claimed it was a Smoking room and the price was $123.00. Travelocity required my credit card details before they would process my booking.

I booked a trip with Travelocity in November for a flight and rental car. Several days later, Travelocity contacted me because my flight had changed and it would now get me home the following day. With no other flight options, Travelocity cancelled the rental car and refunded that portion to my credit card on 11/23/15. I was told that once American Airlines refunded the money to them, they would credit my card for the flight. On 12/3/15 American emailed me that they had processed my refund and Travelocity would have it within 10 days. All of these steps were done with Travelocity, using the same trip number.

On 12/17/15 I was looking at a room on Travelocity.com. However I called to make the reservation. They made the reservation on the wrong date (2 months earlier than what I asked for) and I obviously did not show up for the night. The hotel rightfully put the charge through as a no-show. While I did receive a confirmation from Travelocity I did not notice that they had the date wrong until I checked after receiving the charge on my credit card. I called the hotel directly to check on the charge and to book some more days. I called Travelocity and they kept insisting that I had made the reservation online and that they would not cover the hotel charge. I spend over an hour on the phone with them, most of that time on hold. Their pricing was exactly the same as what was advertised on Travelocity. These sites are a scam, an extra middleman that adds an extra layer of potential problems.

I went online to look for motels with free long term parking. Travelocity advertised that a Day Inn offered it for the time I needed it. I booked the room. Once I checked in I was told no that there was no long term parking and that was only through the main company and not through Travelocity. I was told that it was a package they did offer. Nowhere on the ad did they mention that the room had to be booked through Days Inn. I talked to a representative at Travelocity and this one woman stated that it was very misleading. She put me on hold. Another woman picked up the call and was rude and said there was nothing that could be done.

I booked my vacation package to Cancun back in September, and it contained a hotel reservation and a flight on American Airlines. When I completed my reservation and got my itinerary, it listed that the flight back from Cancun will leave on December 31st at 10:50am, and accordingly I booked my airport shuttle from the hotel to drop me off at the airport by 8am. I got a confirmation email from Travelocity confirming the same information and saying "Your reservation is booked and confirmed, and there is no need to call us to reconfirm this reservation".

We used Travelocity for a recent two-week trip to the Bahamas with our young children. We booked our travel +8 mos in advance, paid in full for international flights for four, and confirmed all travel arrangements with Travelocity 3x before leaving. So imagine our horror when we arrived in Florida and found that we didn't have tickets at all. Nope, we had pieces of paper that said "Not a Ticket". When this went down, we frantically contacted Travelocity expecting that they would have some overview, some control, some idea of how this happened and a way to fix it, and boy were we wrong. They passed the buck to everyone else and had us running around between United Airlines and Bahamasair for hours and hours across days of our vacation, with no flight to our destination or back to the States. They did repeatedly tell us that it wasn't their fault when they didn't have us holding on an international phone call for 40 min at a time.

We booked a travel package thru Travelocity for 4 people for round trip to LA including round trip air-fare and 5 day hotel stay to attend the Rose Bowl. The initial flight was cancelled and could not be rescheduled until 2 days later, when the Rose Bowl would be over, so we had to cancel the whole trip. I notified Travelocity immediately and they cancelled the return flight, and told me they would cancel the hotel, that I didn't need to worry about it. The following day, the hotel manager called us and wondered where we were.

Booked a flight and hotel in Vegas with insurance. Had to cancel due to a medical emergency. Called Travelocity to cancel, figured I would have no problem because I paid for the insurance. After a long run around I was told I would only be reimbursed 200 of my approx 1000 I spent. They are con artists. Do not book with them and especially do not buy the insurance and think you're protected. I am not giving up like they want me to do!

I booked a trip from New Orleans to Los Angeles for December 30, 2015 at 7pm. Two days prior I checked my flight and all was the same. The morning of December 30, 2015, I saw that my flight was changed to 1pm from New Orleans to SAN DIEGO, CA. I called Travelocity at 11am and they said they would have to give it to a supervisor and that they would call me in 2-3 hours. I called them back at 3pm and asked to speak directly to a supervisor. Supervisor said that I supposed got an email from United Airlines this morning and accepted the changes to my reservations to go to San Diego... So now it was out of their hands and I would have to contact United Airlines directly. These call centers were most likely out of the country in India or something, because none of the representatives spoke English well and I had to ask them to speak slower multiple times so I could understand them.

We booked our wedding trip through Travelocity and when we arrived at the airport our airline informed us that they had cancelled our flight. The airline refunded our money in less than 24 hours but the hotel informed me that we had to get our refund for them through Travelocity. My first call to Travelocity was that night, 12/15/15. At that time I was told that they had contacted the hotel and any communication to me from that point on would be through email. By the night of 12/18/15, we still had not received any emails so I called Travelocity. The girl that I spoke with couldn't find any indication that a refund request had been submitted or processed. She made a call to the hotel while I held the line and when she got back on the line she stated that the hotel agreed to refund our money and she provided me with a confirmation number. As of today 12/29/15, we still have not received our refund.

Ticket bought from Travelocity 9-30-15. I was contacted 10-6 of a flight departure time change which I agreed to. Sometime after that date, the destination was changed to an airport 2 hours away. My 22 year old discovered this at 5:30AM when she checked in at the airport. Why weren't we notified? She isn't old enough to rent a car to drive the remaining two hours. Nothing but a runaround from Travelocity and American, blaming each other. Hours and multiple calls led to no satisfaction. Complaints filed with both agencies as well as ABC News' "The Fixer."

I purchased a trip to Las Vegas to go in March with the insurance for my husband for Christmas. When I needed to cancel 2 days after Christmas they would not refund any money and charging me a $311 fee. They would only give a credit for the rest good only until Feb 26th. If I did not use the credit by that date I lost all my money. They were very rude on the phone and difficult to deal with. I will never use Travelocity or Spirit Airlines again. Please use caution when booking a vacation with Travelocity.

Travelocity booked my son's flight home for Christmas for the wrong return date... should have been 12.31.15. Instead it was booked for 01.31.2016. I was on the phone with the "customer service" for well over 4 hours on just one day - not to mention the 4 hours my son had been on the phone with them the day before. Come to find out - they are located in CENTRAL AMERICA! From 8 until noon for some very strange reason - "The system is down. Please call back in 2 hours." This was the case every morning.

I reserved two flights in early July for mid-August. Within a few hours from that date, I found another, better flight through another site, using a preferred airline. As per their website, cancellations can be made within 24 hours of making a reservation, but flights comprised of two one-way trips must be cancelled via the phone and cannot be cancelled online.

I am an extremely unsatisfied customer for two reasons. First, I booked my flight through Travelocity.com and was charged nearly 200 dollars extra (which I thought we were billed for the car reservation) from what appeared on the website. Had I purchased my ticket directly through AA.com, it would have cost me less. Second, I reserved a car for my trip at Hertz for a total amount of 176.10 (Itinerary #**). When I arrived at the Hertz counter, I was given a $488 pricing for the same car. When we called to complain, we were told that the pricing that appears on the website is only an estimate.

I made a reservation with Travelocity. After I got the ticket by email I noticed that the representative had wrongly wrote one name in the system, then I called Travelocity to correct the name in the ticket. After more than 4 hours dealing with 3 different representatives (dropped calls by their end, connecting me to the airline but not having a Travelocity agent on the phone) finally I was able to give the Travelocity rep in Philippines the local airline phone number. After a while I got reassured by the Travelocity agent that they were going to solve the problem and send me an email confirming the change of the name.

NOT 2.5 stars--maybe just 0.5. Walked in the room and in 1 sec I noticed the 'cheap room' stench. On louvered closet door there was, what appeared to be, cockroach poop in 2 places. The toilet tissue roll had 2 squares left on it but there was a spare so I changed it so no issue there - just strange for housekeeping to not replace an empty roll. After getting the green light after inserting our card, we had to hit the door with our butts to get it to open - badly stuck. The crowning blow - this morning when we woke up, BOTH of us woke up ON THE MATTRESS! Would've definitely have freaked if we'd awakened on just the mattress pad but ON THE FILTHY MATTRESS!!! It was absolutely nasty. I must say the shower was wonderful - great water pressure and very hot. We scrubbed ourselves from top to bottom and got out of that gross place as quickly as we could. I'd highly recommend that you drop that place that could be rented by the hour. Never again.

We booked our honeymoon & Travelocity didn't book our room for the first night. They were extremely rude & did not resolve the problem. We will never book a trip with them again.

In July 2015, my daughter and I flew to Orlando for a week. (I purchased tickets in February 2015.) We had a bit of a fiasco on our return flight to Los Angeles. We had reservations for a 5:11 p.m. flight on Saturday, getting to LAX around 7:30 p.m. At 11:00 a.m., I went to get my boarding passes at the hotel and they could not locate any airline reservations for us. So, I called the airline and was told our flight was cancelled back in April!! Because I made my reservations through Travelocity, the airline said I had to contact Travelocity since it was their responsibility to notify me of any flight changes. I was never notified. So, I called Travelocity and got caught in a horrendous telephone system that put me on hold for the next available operator. I waited about 40 minutes for a live person to answer. I explained my situation and they said I had to speak to a supervisor so they put me on hold.

I should have known better than to use Travelocity, since I've had multiple bad experiences with them. I went to book a flight for my boss, simple flight from SFO to LAX. I specified that it should be in Business class. The only flights that come up are on Virgin America. I book the flight, it shows up in Main Cabin Select, which I thought was the equivalent of Business on Virgin. Upon the flurry of angry texts I received from my boss the next day (the day he was supposed to fly out), I was informed that that was not the case. When I called their customer support service, I explained to the woman what happened. She said she could make the change for me. Relieved I waited for her to do that. She then says "ok there is no availability for business". I ask her to check for another airline. She says there isn't. I ask her to please check again on Virgin. She says there is "no availability."

I received an email on Nov 22 stating there is a change to my itinerary for Nov 24. I call Travelocity, customer service told me Juneyao airline is not flying to Chiang Mai from Shanghai on the 24th. There is no other flight with original airlines to get me to Thailand on the 24th. (Which I understand that flight cancellation happens all the time. What made me so angry was the way Travelocity handled my case afterwards, as they lie to avoid responsibilities.) To continue the story, the agent told me not to worry and going to get his support team, he also got my number in case call drop. (He never called back.) I kept try to call back multiple times, all I get were people pretended to be answer machine states there is technical issue and to call back in 2 hrs and hung up on me. I interrupted the third person pretending voice machine, she said the best option now is to go ahead book my own flight and call back later to discuss refund.

I was misinformed by 3 people on 3 different occasions of when my ticket credit would expire. On the date I was told it would expire I called to book my flight. I was told it expired the day before! I lost almost $1,000 and had to cancel my trip to Belize. I will NEVER do business with them again. It is bad enough none of them speak English but then they are also not properly educated on the rule to booking the tickets.

Whole experience was bad. They advertise whole night club crawl at best clubs and limo with all-you-can drink in limo. Well 1st club we walked to and was told to meet at 12:05 to get bus to next club, the bus never came. A young woman from another group call and had to argue and yell until they agreed to send bus back for us. Rockstar changed pickup time to 11:30 but had no way to tell us and were just going to leave us there. So off to next club with unlimited drinks. We did not know at time of booking that next club is about 4 mins ride so no time for drinks. We are late getting to 2nd club and no arrangements mentioned about 3rd club. So basically we paid $98 each for entry to 2 dance clubs and 4 min bus ride. Travelocity defends rockstar.

We booked reservations through Travelocity for a hotel at Herald Square in New York but when we got to the hotel our reservations were incorrectly booked at the same hotel on 5th Ave. When we tried to cancel the reservations we could not do it online. We filled out the online form for a call back from Travelocity. After speaking with them for over 30 minutes we were told they would call us back with a cancellation confirmation. 12 hours later we still had no confirmation.

I booked a flight: PHL (Philly) -> MCO (Orlando) -> PHL yesterday afternoon, on Frontier Airline as it happens. Checked email late last night and found Travelocity booked TTN (Trenton) -> MCO -> PHL. I never saw nor would have accepted the change of departure airport. There are no sane connections from where I live to the TTN airport - no buses, airport limos or trains, and it's over 50 miles away. I can't drive to one to one airport, park, and return to the other over 40 miles away. I can't reach any friends who will be in town to drive me, though I spent today trying. TTN was noted in the fine print but in 60 years of flying I've never had an airport switch made and it blindsided me. Such a switch should have been emphasized to any customer.

Travelocity falsely advertised pictures for Warwick hotel by advertising the Westin hotel photos and when I called to inform them of this and told them they should reserve a hotel room for me for the pictures I saw. They completely did not help me were absolutely obnoxious and made it seem like I was making up the whole scenario. Will never reserve with Travelocity again! They do not care about their customers or their loyalty.

A TALE OF BUSINESS WRONGS. Last year, I paid for a pair of honeymoon tickets to Italy for my fiancee and I using Travelocity. I also purchased travel insurance and protection, in case I needed to cancel for any reason. Later, I had that reason when my fiancee made an inappropriate decision outside of the relationship and we cancelled the wedding (and trip). But, this was not the end of hurtful things.

I booked a round trip ticket, and when I checked in at the airport the wrong departing date was on my ticket. I called immediately and was told the problem would be fixed once I completed my departing ticket. To say the least when I called back I was put on hold and transferred around for 2 hours and finally gave up and bought a new ticket.

BEWARE if you book an international flight with layovers. I had a return flight from Serbia to USA and they scheduled me for a 1 hour 15 minute layover in Paris. I learned the hard way that this was absolutely absurd. The (very helpful) people with Air France all told me that was insane and totally unrealistic at that particular airport, and a minimum of 2 hours was required. It took me an hour just to get through security after which it was impossible to sprint through a huge airport to get to my next gate in time. I ended up missing my flight and was stranded in a foreign country thanks to Travelocity.

I booked my flight and hotel. Two days later I got an email from Travelocity about a refund. I called to find out why I got the refund they informed me that my flight was cancelled. I asked why they could not explain. All they were able to do was put an investigation and give me a $50 coupons for hotel. On the meantime I was without a flight and a paid hotel. I had to buy a flight a connecting with American Airline. Nonstop flight cost 3 times more than what I paid. Refund money takes 5 days to get. Be careful with this company. They will steal your money if you let them. Bad BAD BAD company. This company is doing business as Company: Travelscape, LLC.

I booked a flight for my mother in law for some stop flight. She arrived to the states normally but her return ticket is changed to a 2 stop flight. Delta said they never had a 1 stop flight back. And that Travelocity misinformed me. Now it's either I take a 2 stop flight with for a diabetic senior citizen or I pay for a new flight. I spend hours, more than 4 hours on the phone with 4 different people. Eventually they just hang up on me. I will file a lawsuit for false advertising especially I have proof of the flight information - the one that never existed.

I made flight arrangements from Chicago to Killeen Texas to see my daughter for thanksgiving. Her husband is in the army. Last Wednesday November 4th, my elderly father had a heart attack and had to go through a triple bypass. I called to cancel my flight as he will need round the clock care for the next few weeks only to be told I can't get my money back but I could get a voucher. I informed them I paid with my credit card and I want my credit back on my cards not a voucher I will never use as I'm moving to Texas in the spring and my daughter I'd coming here for Christmas.

Booked a round trip to Europe through Travelocity, which ended up using two different airlines for the outbound and the return flight. When I needed to make a change to the itinerary Travelocity decided to charge me the change fee ($300) for each leg of the trip, regardless of the fact that it was one trip itinerary! This outrageous practice renders their service value completely useless, as the changes would be substantially cheaper if I booked through these airlines directly. I would strongly advise any travelers to stay away from this site and its services.

We booked 2 round trip flights thru Travelocity. The flights were canceled due to scheduling conflicts. We then tried to rebook the flights and was told there was now a $400 fee for us to do so. Reluctantly we agreed, our error on the conflict. So we decided to book. Suddenly it was $800 because although they sold us round trip tickets, they claim they sell one way tickets not two round trips. Dishonest and the customer service is absolutely horrible. Was on hold over hour and half total on just one call only to get sent to the next rude person.

I travel frequently. In this case, I purchased a return ticket. The airline/Travelocity changed the return flight... (laughably so I would get off the first flight and then back onto the 2nd within 35 minutes). The return flight still existed and had seats (I checked with the airline), so I requested to be placed back on the original flight. 1h 45m later, I was asked to pay 310 dollars to change the ticket back (the original ticket was 255). Despite this being their change, they wanted me to pay for it... Something about the airline's faulty!!! Absolutely disgusted in how they treat customers. I have used them without much problem in the past, but boy oh boy, for them to change my ticket without my permission (that can happen, so ok) but to then demand a ridiculous payment to get the original ticketed flight again is utterly outrageous... I wonder if is legal?!

I had to book a last minute trip due to a death. I booked the secret fare bc it was the best priced. The time stated 6-10 am. My departure was @ 230pm. Now how does that work? They hung up on me 3 times, kept me on hold & wouldn't fix it. They just kept repeating the same phrase.. "this is non-changeable", "nonrefundable". Total jerks & could understand what they were saying half the time. Horrible!

I really wish there was a negative star review!!! I am not a regular person when it comes to reviews but after being cheated by websites like Travelocity.com and Hotwire.com, I felt I should write reviews so no one else faces the situation I faced. I will limit my review to travelocity.com here. These guys are blood suckers. They check your patience to the core. The sales and customer care people are trained to repeat the sentences like, "We totally understand your problem!", "I am trying to help you", etc.

My husband booked a multi-city flight a month ago. He found out that the airline canceled one segment of his flight, which he wasn't informed of not until he re-checked his itinerary. He called Travelocity and spent 5 hours over the phone saying that they will change his flight, making him extend one day in Shanghai, which he did not plan to. He was promised to be called within 2-3 business days but never heard from them at all within 6 days of wait. He was really upset that come his departure date to Bangkok, still nothing was resolved. I called them today (10/29/2015) and spent almost 8 hours on the phone, got disconnected almost 10x, put on excessive hold and cold transferred to China Eastern airline rep which was unnecessary.

Booked a stay using the Travelocity.com website. During booking process the website explained $97.00 room rate and $50.00 for taxes and fees. After my stay I discovered an additional fee of $146.00 was added. After contacting Travelocity.com they advised there was nothing the would do to try and explain or rectify the issue.

I have booked through Travelocity several times. This past booking in October 2015 brought a bombardment of emails trying to get me to purchase hotels and rental cars for my trip to visit family. After about ten emails to Travelocity, and their assurance that the emails will stop, I continue to receive them over ten days later. Will NEVER use them again.

We booked a vacation from Orlando to Las Vegas through travelocity. After booking/paying for our vacation, spirit airlines called to inform that our flight had been changed not once but 3 times. The last time that our flight was changed they gave us a returning flight to Dallas, TX with no flight back to orlando. We spoke with travelocity and only got, "Well you are going to have to purchase a ticket to get back to Florida." Their reasoning behind this is that they are only a booking agency and have no control over the airlines. We purchased travel insurance and we're told that it doesn't apply to this case. I will never use travelocity or spirit airlines ever again. We are now going to miss our vacation and not get our money back.

Attention: Travelocity Customer Relations, Just had the most HORRIBLE customer service experience with the Travelocity customer service number. I went to Travelocity.com to book a very simple routine one day business trip from NYC to Chicago, and it turned into a 3 hour ordeal, and a double booking. It started with me trying to book my trip online... I tried to book my very simple 2 passenger $1000 trip for over half hour on their website to no avail due to an error message during checkout. I then proceeded to call their customer service number where the agent on the phone was getting the same error. After a lengthy call that consisted of the agent trying to book my trip while trying to sell me a rental car, travelers insurance and trying to get me to download the app instead of trying to resolve the issue in a timely fashion, the agent put me on hold.

My son was to fly from STL to PHL on Delta and fly back on AA. Delta had two mechanical breakdowns and had to reschedule his flight the following morning. He had a 0900 appointment in PHL which he would not make so we had to cancel his flight. Delta was very accommodating. I called Travelocity. They said they could not do anything to help me recoup my money. Called AA. They said they could not do anything because Travelocity had the tickets. Called back Travelocity. They said to call AA. I said "no, you call AA," while I am on the line and explain to them so I can talk to them.

Carl was very professional, listened well to my issue and fixed the problem in a few minutes. We have used Travelocity for most of our travel needs for the past 15 years. They are wonderful for ease of using the website to pricing and getting any snafus dealt with immediately.

I booked a business class ticket from Dubai to the US. I needed to change the return ticket and called the helpline. The processing time was around 20 minutes, after which I would get an error. This happened 10 days that I tried, and I was put on hold for 40 minutes. The rudest supervisor would take over the call saying the error is due to a change price, thousands more, which is not the case as I was on their website, and he would talk over me, shout, asked me if I understood him and was condescending and rude. Nothing has changed and I have never in my life had such a horrible experience dealing with any entity. Rude, unprofessional, unhelpful people. DONT USE THEM, EVER!