Travelocity Reviews

Being on the telephone with the Philippines for almost 2 hours is a frustrating, aggravating and annoying. Beside the language barrier they lose your information therefore, you now have the same price that's available in the system. Forget escalating it to a supervisor because she no better than the person that you were speaking to in the first person. And forget being transferred to the States because THEY ALL STICK TOGETHER. The bottom line, I lost the price while I was talking to the agent. But unfortunately, I was able to find it again online... I WILL NEVER CALL TRAVELOCITY AGAIN. IT'S NOT THE FIRST TIME THIS HAS HAPPEN TO ME and the ONLY reason I called is because I'm disable... Good luck.

I used the Travelocity search engine to find a hotel in a specific neighborhood in Paris for a work conference and when their search engine populates "sales", it has a technical glitch that lists hotels in the !!totally wrong neighborhood!!.This did not just happen once. I took photos of many examples where they are flat out lying about location. I trusted their mapping feature to be accurate and it sent me to a hotel 30 miles outside of the city. I spent 8 hours!! on customer service calls **PRIOR** to my trip trying to correct the issue.

We booked a vacation package to Maui with Travelocity in March 2016 for September 19th. Something came up and we were forced to cancel. I started calling on June 15th. I told them I was forced to cancel this trip. They said to hold on while they check the package. They play this torture music for 30 minutes when they come on the line to inform me that Hawaiian Airlines has a no refund policy for cancellations even with three months notice. However, the airline will provide a voucher at a $200.00 fee if I use it before March 2017. I will not be able to do that so funds for are lost. Doesn't sound like Hawaiian Airlines with three months notice. They checked with the Westin Kaanapali and could not get a hold of anyone. They said they would pass it on and get back to me. This was June 15th.

I canceled a travel package last September 2015, and I have tried multiple times to use that airline credit, and have spent over 20 hours on the phone with 6 different representatives to book my new flight, to no avail. I was, however, successfully charged the $200 change fee. This is the most frustrating experience had with any company, especially considering that I am a "Travelocity Gnomad" and have spent over $50,000 on travel through Travelocity in the past two years, and have proactively touted Travelocity as the best travel company for at least 10 years.

Booked one leg of a flight, tried to book hotel reservations, phoned for customer support and was told I would not receive a discount because it was not a round trip ticket. But the website popped up and stated now that you have booked your flight, book your room now and receive 54% off. Not, you have to have a round trip ticket. Last leg of flight was not booked. Last time I will use Travelocity and I will continue to report this company to the better business bureau and anyone who will listen and encourage them to change their website and have it state - must book round trip ticket!!! Fraudulent advertising is fraudulent.

I recently booked a car rental through Travelocity back in February. I received an email confirmation - all appeared correct so I didn't think twice about it until today. 2 days before our trip I decided to call Hertz just to ensure we actually get a van (there are 6 of us) only to be informed that my pick up location is NOT at the airport as I requested when I made the reservation.

I was booking 2 rooms for 2 nights over the 4th of July weekend in Springfield, MO for a family of 8 vacation. I was having challenges finding a hotel. Finally selected one, filled out the credit card info but before I hit submit I changed my mind and decided to book a nice hotel. So I went back to the hotel that was more expensive, booked it, entered my card information and hit submit. I got a message that my card info was incorrect so I entered it again and hit submit. I got 2 confirmations and immediately realized I had booked 2 hotels, 2 rooms for 2 nights. I called Travelocity and because selected the non-refundable option, they could void either reservations. It was clearly obvious that at the same time I book 2 hotels in the same city, same days, 2 rooms. Then I received 78... yes I said 78 confirmations of these 2 reservations...

I booked a trip with Travelocity heading to Russia for a month. I booked head in advance got a great deal to book non-refundable. A week before taking my trip a immediate family member became sick and soon passed away. This was a once in a lifetime trip for me. I had to cancel my trip to attend to my family. I was told by an agent that I would be able to use this trip whenever I wanted to. After 3 years has gone by and not being able to afford another trip I called to see if I could approach the subject of a refund, only to find out that the credit for my trip was cancelled as well. I was told I would be left on hold for a very long time and then was left waiting on the phone for over and hour before hanging up. My advice is if your thinking of use this company look somewhere else as this is the worst company I have been associated with yet in my life... Pooooooor Quality.

First - wouldn't let me cancel a reservation with them 30 min after I had made it without charging me 1/2 (one night's stay and we were staying two nights) b/c I had found a site that offered the same room for $100/night less. Said cancellation would only be refunded in full by 4p THE DAY before the day I reserved it. Second - upon their suggestion, I filed Best Price Guarantee form to get the $200 back and was denied on the Best Price Guarantee b/c the room isn't "apples to apples" yet. It's the best they can offer – a two adult room is a two adult room.

I booked a packaged deal on May 15 with Travelocity. I was unable to see the entire itinerary until tonight on my trips. The hotel in Acapulco was missing. I called to ask why and they said it had been canceled. I had already paid for the entire package and did not cancel the hotel. After speaking to a supervisor, he told me that I had to speak with someone from corporate headquarters because there was nothing he could do for me. He wanted me to send him a copy of my bank statement which I refused. This is the first time I had used Travelocity and it will be my last. I want to find out if there is a government agency I can report them to. I'd like to give them a zero. I wished I had checked the consumer reviews first. A big mistake on my end.

When we got to London we were not happy with our hotel. We did not blame Travelocity just wanted to change it. On the second third day there we sent a Facebook message. Got a phone call a while later. Said we could look up hotels and let them know which one we wanted. We did this and it took another day for them to get back to us just to tell us the hotels we chose were either booked or too expensive. We picked more hotels. Took forever to hear back. They finally called back. All the while we spent two extra nights in an awful hotel. One of these nights the fire alarm went off from someone taking a hot shower and the steam set off the alarm. We told them to call in three hours so we could get to Internet access. They did not call. My husband called customer service on our dime. It cost a lot to call internationally. At least 50 cents per minute. Was out on hold for an hour and a half. He was hung up on twice. Finally got a hold of someone.

I was forced to cancel a hotel reservation several days before the start of my schedule stay. Travelocity has a policy of charging a first nights fee for any cancellation. The website attempts to make you believe that it is the hotels policy. The hotel informed me that it is not their policy, but Travelocity's. The cancellation fee is a Travelocity scam and I will never use the site to book another reservation and encourage anyone considering using their services to find an alternative booking agent to accommodate their needs.

I made a vacation reservation online. The website took several minutes to load a page and accept each form. It disconnected several times which meant I had to login to continue. After much effort I finally completed my reservation and received a confirmation page however I never received a confirmation email. I went online and for several days was unable to access my itinerary. I consistently received the message, "This service is temporarily unavailable. Please try again in a few minutes." After several days of trying I was never able to retrieve my itinerary via my online account. When I called it took the agent about 5 minutes to call up my reservation and have my itinerary emailed to me. Their computer system seems to be on the verge of collapse and is completely unresponsive.

Stress free travel protection is a scam. It takes hours to work through process and at each step you are told that your case doesn't meet the criteria. On the end your claim will be denied. Nothing stress free or satisfactory about the process.

So I have booked through Travelocity back in February and everything went just as planned however I just booked through them again and they sent me my confirmation information so I went to the hotel for my reservation and they told me that my reservation was for the next day so I called Travelocity to see what happened and the told me that the hotel was booked for that night so they changed the day to the next available day. They told me that it would be $200 to change my plans even though it was their fault that I was going to so I told them that I didn't want to change my day. I just wanted my money back and they told me that I could have a couple that I could use for them.

Booked trip to the Hard Rock Punta Cana. I am a cancer patient in remission. After being there for a couple of days I started feeling sick. I spent one evening vomiting all night. Got up in the morning headache and fever. My husband called front desk. They sent me to the doctor on the resort. He suggested I go to hospital. Dehydrated and possible infection and being a cancer patient no immune system. Went to hospital they gave me IV fluids. Wanted to admit me for antibiotic iv. Needless to say the hospital was beyond filthy and no one spoke any English and my husband wanted me out of there asap.

I booked a flight through Travelocity from Guadalajara Mexico to Puerto Vallarta scheduled on may 15/10 flight # 4422 AeroMexico. The flight was cancelled by the airline. Now Travelocity won't return the money as they claim they already paid the airline. The airline tells me to take it to Travelocity, so I end up losing $188.00. Do not use Travelocity for any flight or hotel reservation as this could happen again and again.

We booked flights to London with Travelocity as they offered the best deal. For our return flight we included a layover in LA as it was $800 less than booking direct London -- SFO. The first issue occurred when we checked in for our outbound flight when the check in staff were unable to locate our reservation saying our ticket number was invalid and had Travelocity sent us another ticket number? They hadn't. After a few phone calls from the staff they got us on the flight and we went off to London with only a short delay. No big deal.

I booked flights which I did not receive a confirmation for. When I went to track down my ticket info, I discovered I was booked on the wrong flights. Travelocity will not provide me with any confirmation of what occurred and now wants $1,000.00 to change these flights. I really wish I had read these before using them. Think twice before using their services.

As I am seeing Expedia/Travelocity has a reputation for stealing from people. My experience is I booked a room at the NYC Hilton through Expedia. I arrived and gave a credit card for incidentals. Upon checkout I was charged for the stay due to lack of payment from Expedia. I tried to resolve this with Expedia and I was met with continuous holds, flat out knowing lies, when I called her out on her lies she admitted to it and admitted she just put me on hold because she is instructed to do this.

Summary: I was charged an amount higher than the shown price. I appealed through Travelocity customer service and attached screenshots as backup. They declined saying there was a discrepancy in the information which I presented, although there was not. When I followed their directions to continue the appeal and resubmit my information, I received zero response. I stopped after the 4th inquiry with no response. I am seeking credit for the difference of the ticket price (before taxes and fees) for four tickets.

We booked a trip to Cancun with Travelocity/Dynamic Airlines for a trip on June 2016. The Airline changed our outbound and inbound flights to very early and very late times. For example on our departure date the Airline changed our flight to 10:30 pm which meant we would have to stay in the airport waiting for the flight from hotel checkout time 11 am till 10:30 pm, with an estimated arrival in NYC at 3 am! This unexpected change was unacceptable.

We booked 2 rooms for 3 nights in a hotel May 2016 via Travelocity. We paid the entire bill upfront and when we arrived, the hotel told us they never received our reservation and even confirmed this with Travelocity by phone. We were stuck in a foreign country late at night with NO ROOMS or solutions. As there were 2 major events in the city, all hotels were full. We had to rely on friends and business partners to put us up. When we returned from our trip and tried to verify we were refunded, we were told that not only did the hotel get our reservations, but that they accepted the payment and refused to later refund it. Turns out they did this to multiple clients. Accepted lower rate reservations from online booking services and gave the rooms away to walk-ins willing to pay more.

My daughter and I traveled from Dallas to Minneapolis to say goodbye to Prince. The first issue was the rental car place they booked closed at 11 and our flight got in at 10:59. The Indian dude kept telling me, "Don't worry about it" that they "may" wait for me. Being in a strange city with my daughter and possibly not having a car in the middle of the night WAS something I was worried about. So, they changed my reservation. Or so they said... So I get to the airport, shuttle to the new place and guess what? It's midnight and they have no record of my reservation. So I call and again an Indian guy who you can barely understand says 347 times, "I'm sorry for the inconvenience".

In March 2016 I used Travelocity to book a trip to Brazil, Cuiaba. My trip ended up being rescheduled, twice. Almost one month later after I purchased the ticket, I received a call from a guy with a strong Indian accent. The guy said that he was calling on behalf of Travelocity and my flight to Brazil was cancelled. One hour later I received an email from Travelocity notifying me that my flight was officially canceled. I call them up and after waiting for almost 30 minutes, finally spoke to one of their staff members. They offered me a 48 hour itinerary instead of a regular 20 hrs flight to Cuiaba.

Travelocity recently handled my flight to San Francisco. As a result of their admitted errors in issuing the ticket I was left abandoned in New York's JFK airport without a valid ticket. Even though I had an American Airlines confirmation, locator number, and seat assignment, the ticket could not be processed due to Travelocity's errors. I missed my flight and had no choice but to cancel my vacation and make my way back home dragging my luggage through an unfamiliar transit system. Travelocity's only attempt to help me at the airport was the suggestion that I purchase a ticket and be reimbursed at a later date. The same day purchase of the ticket was over $1,000, $400 more than the original, and beyond my means to float on my credit card until some future reimbursement.

I used Travelocity to book a hotel May 13, 2016 to May 14, 2016. After selecting my dates and choosing my hotel, I made sure to read the cancellation policy before continuing with my transaction. The cancellation policy states there is no charge for cancellation or changes to your reservation. I completed my transaction by entering my credit card information.

In November 2016 I made reservations thru Travelocity/Expedia for two rooms in Lexington, Kentucky. We were attending the Rolex. On the day before our arrival I contacted the hotel GuestHouse Inn & Suites Lexington, Kentucky. I was assured that they had the reservations. On arrival at the hotel we were informed that the rooms had been given away and that any reservation made by a third party (Travelocity/Expedia) is not a guaranteed reservation. The cost of the room at a different was double due to the Rolex Horse Comp. Travelocity/Expedia determined the problem was mine and even though the hotel was full had I called that they would have made them give us a room that did not exist. When you book thru Travelocity/Expedia the room is not guaranteed and they (Travelocity/Expedia) will not stand behind the reservation. It would have cost less if I had booked direct with the hotel.

I’m writing this letter on April 27, 2016 about my trip on April 22, 2016. Myself along with two friends with a 16 month child drove from Kaufman, Texas to New Orleans, LA, a trip that covered 477 miles in over eight hours. We didn't leave until 4:30 PM. We arrived around 12:45 AM, again that was over an eight hour of driving. Upon arriving at “Family Inn of America 6303 Chef Menteur Hwy, New Orleans, LA, 70126” I was greeted with the news that they had no rooms. It was also brought to my attention by the hotel staff that this had been made known to Travelocity as early as 12:00 PM. Other guest had been showing up calling Travelocity stating this issue to which a Travelocity agent would call the hotel to verify this to be true. Once again this had been happening since 12:00 PM, a full 12 hours before I arrived to the hotel. On my itinerary it stated there was no need to call and verify the reservations so I took your company’s word.

These people continually claim that they have flights available at a stated price. However after you have entered all your information they tell you that they, "hate it when this happens", but increase the price approx 20%. They are a waste of your time and should be put out of business. Very unethical!

Travelocity changed the date of our reservation after entering payment and when we called correct they assured us that they would correct it and send us a confirmation of reimbursement. When no confirmation came we called back and spoke with the corporate office. They refused to correct their error and required a forfeiture of one hundred percent of our payment for five days of a hotel room in Australia.

I thought I could book thru Travelocity and get a better deal. We needed to stay at a hotel while attending a family funeral and had stayed in the Hotel 2 times in the past two weeks. I booked a 2 bedroom for 3 adults (my son was suppose to come but didn't). When arriving at the hotel I asked to be reimbursed because my son did not come but they would not. They said I have to go thru Travelocity. Called Travelocity and they would not saying it's hotel policy (just run around). Also there's a $20 pending fee for the hotel holding the room that the hotel said would be reimbursed. I will not stay at THAT Holiday Inn Express again or definitely will not be booking thru Travel Loss Me (TRAVELOCITY)- as a customer!

Because I asked for 2 double beds, this hotel assumed that there was only 2 adults taking in the room. They never asked me how many, then they wanted to charge me for another person when the room can hold 4 people. I feel it is Travelocity fault they obtain these room for the customers. This was my first time with Travelocity & my last. Then when I called and ask to speak with supervisor I was on hold for over an 1 hour. So I hung up. They don't care about customer.

Worst customer service ever. I just need to change my flight from a Sunday to a Monday and I've now been on hold for 1 hour and 17 minutes (and counting). Next time I'll just book with the airline.

I have successfully booked many trips with Travelocity and Expedia (apparently one in the same company). Never thought to look at customers' reviews but now wish I had. I booked a trip in February of this year, put in my credit card information and after several minutes received confirmation and a printable receipt for over 100$ more than the price listed on booking page that included all charges. I informed my bank of issue and they provided a preliminary refund of the disputed amount.

Long story short, I had an issue with reserving a car (Bell Trans) through Travelocity. I tried to work with their complaint department while the issue was taking place, but they could care less. After reading the reviews on here and combining that with my own experience, I will book through the hotel and company (not Bell Trans as they are equally crappy) in the future.

I recently booked a hotel room through this company. When I received the charges and found that they were in US dollars, I chose to cancel as it was too much money. I was not refunded the full amount. The company could not resolve the issue by email, even though I had received an email confirming that I would be refunded the full amount. I had to call, and when speaking to the representative Becky, she was very unhelpful and I had a long wait to speak with a supervisor. The issue is still not resolved. Although the company says that there are not cancellation fees, that is not necessarily true. Avoid booking with them at all costs in the future.

The most unethical torturous experience. Amazing this co. is in business. Fraudulent advertising. Zero customer service. Use any other online travel. Expedia is the same company. Caught their mistake in the trip confirmation and called right back to correct. Charged me for one room the price of 2 rooms. I needed 2 rooms for two grown adult males traveling on business. Clearly, not even debatable that they errored. 6 hours on hold for 10 days. Promised to be resolved to 10 days. Never heard anything back. They clearly errored and would not take responsibility. Reporting fraud to credit card company today. How a company who operates like this stays in business is baffling. Stay away at all costs.

I never wish this to happen to anybody. I canceled my flight 14 hours after I booked it. According to Travelocity cancellations made within 24 hours after booking should be fully refunded. Today, after about more than 5 days I still didn't see on my credit card. Called Travelocity - that's where my sorrows started. After about TWO hours on the phone with the agent, we finally got to a supervisor. Immediately, the agent hung up. The supervisor said "Hello hello" several time and hung up! This is terrible. I am taking them to court. I think from all the reviews, they need a day in court to stop their assault. I OR ANYBODY THAT I KNOW WILL NEVER DO BUSINESS WITH TRAVELOCITY. I WILL ALSO DELETE THE ACCOUNT THAT I created on their website. Stay tuned for the court decision.

Booked a motel through Travelocity. Upon check in they said it was paid by travelocity. On my next credit card bill I got a receipt for the charges from Travelocity and from the motel. Upon checking them the motel charges were $40.00 less expensive. I contacted the motel and they told me to dispute the Travelocity charges. I did not do that since I had booked through travelocity. I called travelocity and after being on hold for 52 minutes they said they could not get a hold of the motel and would call me back. Needless to say I have invested over 2 hours on hold and still can't get it resolved with travelocity. Now they say I was booked at another motel and that is what the charges are for. DO NOT EVER DO BUSINESS WITH TRAVELOCITY.

I booked a hotel room for 2 nights. I booked the room about 3 weeks in advance. The day before I was to arrive I checked and found same room plus breakfast included was $60.00 cheaper per night!!! I called customer service to ask for cheaper rate. The customer service representative's strong accent, plus the background noise, made it impossible for me to understand. I said repeatedly that I couldn't hear him or understand what he was saying. Think what you want about me but this angers me. I believe he told me I didn't qualify because I couldn't understand what he was saying. I hung up the phone in frustration.

Where do I begin?! First off, I went on the site and booked 16 rooms to hold for wedding 6 months away. I immediately received confirmation emails with my hotel information including a note stating "YOUR RESERVATION IS CONFIRMED. NO NEED TO CALL TO RECONFIRM." Later I received an email from Travelocity stating that the hotel cancelled my rooms with no other explanation. I immediately called the hotel who then told me to call Travelocity. I ended up speaking to a "Mary" and spent about 1.5 hours on the phone with her while she offered me another hotel that was DOUBLE the price and I would have had to book 2 nights instead of 1.

I booked a flight on 3/6/16 for my husband. I thought I booked for Saturday 3/26 leaving at 1145pm. I accidentally booked for am. I called Travelocity a few days later to confirm the flights. I asked the gentleman if I booked leaving Saturday and arriving early Sunday morning. He assured me that I had. I thought "great. Don't have to change a thing". I went to get things ready today for my husband. Saw that it was cancelled. Called them and said "airline did it because he didn't show up". I said "his flight is tonight??" They said "no, it was this am". I proceeded to tell them about my call to customer service. I said "listen to the tape of our conversation". They couldn't find it. They basically made me feel like I was a liar. Not only am I out the 234 for the original flight, I had to book another flight for 246. I will NEVER use this service again and plan on telling all of my friends and family to never use this site.

I planned a trip with my parents in February 2016. I bought a vacation package for 4 days to go to Puerto Rico, even I purchased a vacation insurance. My dad got sick before the trip and I tried to cancel this trip for few hours in the phone. My first call, they only refund the hotel portion, not the airline and when I rescheduled the flight I have to paid $90 per person (we are 4 person). I had to talk to them after 2 hours they told me I will received a full refund, not a refund and airline credit.

I booked a flight and hotel through Travelocity for my husband and I to go to London. The night before our trip I had trouble checking in online via Delta. When I called Delta they told me that Travelocity had put my name on both of the airline tickets even though all of the confirmation information I had showed both of our names. I spent 4 hours on the phone with Travelocity the night before our trip and was assured that the issue was resolved. When I asked for a number to call the next day if we had issues at the airport I was told that was not possible.

I had to do a change with Travelocity and knew I would have to pay the $200 change fee. I changed airports also because as I could see on the airline website the price was comparable to what I had paid for a more convenient flight. Travelocity charged me almost $300 more for the flight even though the same price was posted on the Airline website throughout the transaction and still this morning! So I was cheated out of that money. Never again!

The worst customer service I have ever encountered. Cancelling a flight, without refund request, a week prior to departure took 9 phone calls, spoke to 4 supervisors after speaking to several different under staff, supervisors who continuously "dropped" my call and either never returned it (after confirming my phone number) or returned it apologized then immediately dropping it again. The entire process must then be restarted because there was no record of who I spoke to and even though I had first names, I was "unable to be connected to that supervisor". After 6 hours and another person attempting to call for me (to no avail): I finally have my flight cancelled.

I have spent the last 3 weeks trying to get a refund for my airfare from Travelocity. I scheduled a flight that had a significant schedule change that I did not accept. According to airline policy I am entitled to a full refund. I have spent countless hours on hold and have received numerous emails from Travelocity disputing my entitlement to a full refund. I finally received a refund for one ticket and am now in dispute with them once again for a full refund of the other ticket that was part of the original itinerary. They continue to make mistakes with this account and are not owning up to it. It is ridiculous that I have had to argue about what is rightfully mine. I have received authorization from the airline and still Travelocity, as the middle man, continues to argue with me.

I was charged 2 times once by the hotel and once by Travelocity. The staff was so rude and unhelpful and then they refused to give me a refund! They charged me 259.00 and the hotel Westgate resorts charged me 405.00 additionally! Then they offered to give me a 25.00 credit! BEWARE! DON'T EVER USE TRAVELOCITY!!

Recently when my boyfriend and I used this site to travel with we had realized we forgot to order a second key as I come from Canada and my partner is from America. When the problem was discovered my partner was charged extra money for asking for a second key. Considering we meet every month I can't imagine this being an extra necessary cost as rooms generally come with two keys. I can guarantee that we will never use this company again. A huge loss for the amount of money we spend monthly.

Tried to book a flight for my wife. Having completed the process, I received a notice that they had not been able to complete the booking. So I did it again with the same results. Went to Orbitz and booked it there. Then my wife got a message referring to her booking with travelocity and offering other services which she did not open because she was busy. She later got a request to rate her experience with Travelocity. I then called them and learned that they had booked the flight without notifying us that they had in any way. After several minutes they told me that they were getting me a refund and promised to e-mail me to that effect. Several hours later I called and learned that we were not getting a refund because it was against airline policy. Just a reminder, I was notified that my attempt to book the flight had not been successful. Take extreme care with them. Their service people are in the Philippines, perfectly nice people but also powerless.

I booked through Travelocity and was given the wrong check-in date. I then asked for a refund due to the error and they refused. The date was 22 days later and should not affect the booking refund. NO REFUND, WAS NOT STATED ON ORIGINAL. IT DID SAY FREE CANCELLATIONS. This is fraud and misrepresentation.

I've been a customer of Travelocity for many years now and could not be more disappointed with how this company is being manage. At one point the customer service was adequate but now it is terrible. After being booked and charged for the same flight twice through the Travelocity.com website, Travelocity absolutely refused to give back the overcharge/duplicate money stating that DELTA is responsible. I didn't book with DELTA. I booked with Travelocity. Travelocity needs to deal with DELTA.

I booked a multiple destination flight with Travelocity and was prompted to purchase insurance "to change or cancel" so I purchased the insurance. When I called Travelocity to change my flight they said I should have looked at the fine print of their third party insurance provider because there is a $200 exchange fee plus all other fees associated with changing the flight. Plus, they have the right to deny the whole change and make you liable for all charges. On hold for 1 hr 45 min and all I heard was "I'm sorry ma'am, there's nothing I can do."

I booked a trip through Travelocity that included a rental car, flight and hotel. It was my understanding that any changes made within 24 hours could be made without penalty. After reviewing the hotel I had chosen and deciding I would not stay at a hotel that should have been condemned according to 56 of 58 reviews on TripAdvisor, I attempted to get Travelocity to cancel that portion of my package and they couldn't/wouldn't because they said it was dependent on the hotel's cancellation policy which apparently stated no cancellations even months in advance. I was disappointed Travelocity would even list this hotel on their website considering the reviews and cancellation policy. But even that being the case, I would have thought they would have cancelled it and refunded my money just in the interest of good customer relations. Apparently, I was wrong.

After searching several travel sites I booked an international flight with Travelocity. Because of not receiving visa in time I cancelled 4 days ahead of departure schedule on the website. I never got a refund as per their site policy and called about it. They claimed no record of my cancelling! After checking back through the emails from them, found the one saying "flight is fully cancelled." Called them again. Rep said airline had put me down as a "no show." Told them that I had proof of cancellation. Was told sorry they could not do anything about a credit for the flight.

I booked travel based on the terms and conditions which stated "that if I have a change in plans within 24 hours I would not be charged or penalized." I also purchased a travel insurance policy which was supposed to protect me from events/cancellations out of my control. I had to cancel less than 24 hours after my reservation and still I was billed due to circumstances beyond my control. I called, emailed faxed and voiced mailed Travelocity. WITH NO RESPONSES!

I received an email with someone's flight confirmation and when I called Travelocity, they would not confirm if this was charged to my credit card. Asked me for the phone number related to this account; however, since this wasn't my reservation (I hadn't made any reservations), I didn't have any phone number to give. Customer service rep was completely unconcerned. Then when I was supposed to be connected with the supervisor, she pretended she couldn't hear me so she hung up. When I called back, I was disconnected.

Terrible accommodations! I booked a 2 night stay at a Travelocity rated 2&1/2 star hotel from 2/8/16-2/10/16 and was the Extended Stay Hotel in North Indianapolis, Indiana. This place was terrible and was grossly overrated at 2&1/2 stars. I tried to get out of this deal to no avail. Then I tried to book another room at a different hotel but was out of luck due to a bowling tournament in Indy at that time.

I purchased two tickets for my family a couple of weeks ago. I purchased the ticket protection plan (in case the weather was bad and we had to cancel). I found out this weekend that my brother's wife fell and broke her shoulder. I called Travelocity today Feb 22 to let them know I have to cancel one of the two tickets for March 18. I reminded them that I had paid $108.00 for two travel protection plans for cancellation.

There should be a "no star" option. Travelocity avoided informing us that the 3 seats we were allowed to choose from their site for a Virgin America flight from JFK to LAX would be an extra $50 per seat at check-in, which we had to pay to ensure that we (a family that includes a 1 motion-sickness preschooler and 1 lap infant) would sit together. Luckily, Virgin America corrected Travelocity's error. However, we are currently waiting to speak with the supervisor of the supervisor on Travelocity's customer service line (and frankly, I've been waiting for over 20 minutes now, so I think the coward will not come back on the line), as our Jetblue flight that leaves today from Long Beach for JFK, and AGAIN we are having seating difficulties. Per Jetblue, if we want to be assured seats together, we have to pay an extra $90 per seat, otherwise we just "take our chances" at the gate. Travelocity is a sham.

Oct 9, Montreal. I booked a car through Travelocity. On arriving at the Avis counter, they could not find my reservation. I asked them to call Travelocity which they did. Travelocity's promise is to put things right should there be a mix up in the reservations but they claimed that since I only reserved through them, and did not pay through them, they had no responsibility. They were unable to help. My advice: Avoid TRAVELOCITY.COM - they do not honor their pledge to help.

Complaining about a US airline or a travel company such as Travelocity is like throwing a grain of sand on a sand dune; trying to get any kind of redress is from the very start completely out of the cards. What you will get in spades are lame excuse, and repeated utterances of "I am so sorry this happened ma'am." What you will NEVER get is any sense responsibility, accountability or professionalism, never mind any attempt to be helpful or constructive.

I called to cancel my trip I booked at Travelocity. When booking this trip I purchased travel protection. When I called to cancel this trip I was told I had not purchased travel protection. My first call was February 1st. My second call was February 2nd. I was on the phone from 8:39 am until 10:47 am. During this time they argued with me about not purchasing the travel protection. They asked me to send a copy of my receipt, which I did. They requested three days to review my account. They were going to escalate the attention to my account.

I wish I could give a negative star, because it did not even worth one star at all. Last year I bought a flight ticket with insurance so I could get refund after cancellation. I had to cancel my trip and I got part of my refund as an airline credit toward my next reservation. Everything seemed good until I started to book my new flight. I had to talk to at least 7 customer reps and the average waiting time was at least an hour. I just wanted to use the credit to my new flight using the same airline. Easy process you think? No, complicated. Endless waiting, and the customer service sucked. I had to be on hold for an hour for them to get a manager and got nothing done: the rep told me that the manager was busy! NO WAY! Talking on the phone for an hour? Seriously?

We completed online trip booking. Several times during the process the website didn't accept information and kept telling us information was required yet there it was on the screen. Finally came to trip insurance & vacation waiver option. Made our choice and completed booking (credit info was already required to be provided). Hit complete booking button... and guess what - NO vacation waiver fee had been applied.

I booked a flight on Travelocity weeks prior to the flight --- it was booked at a locked in/nonrefundable/guaranteed price of $598.40. The initial Travelocity paperwork had clearly indicated there was nothing more I needed to do - I was all set... Then on the day prior to the flight I went to the Travelocity website to book my seat selection... which is something I usually would JUST RUSH THRU AND BE DONE WITH IT.

I purchased airline tickets from Travelocity online with a Visa Debit Card. They charged my bank account 3 (three) times for $1,188.66. I called my bank and they said they required a letter on Travelocity's letterhead to remove the extra two charges. I have called numerous times and used their email to communicate the problem over the last 24 hours. They will do nothing beyond talking to me on the phone or sending me emails back. I am not sure what to do.

Booked a trip in April of 2015 for a flight to Hawaii in Jan of 16, contacted Travelocity to confirm, nothing had changed and received an e-mail confirmation on 25 Jan16 that the flight time was 0925. Arrived on 29Jan at 0700 to find out the plane was leaving at 0735 and we were too late. The doors had been closed and we could not get aboard. Called Travelocity and they tell us "sorry we had a glitch and you were not notified" no kidding. Do I miss a day of my trip in Hawaii and they did not even care? Then they messed up rescheduling the hotel and after five hours (no joke) of phone calls and being on hold, I had to fix that problem myself. I will never again use these guys or any other service like this. I will contact hotels and airlines direct from here going forward. The employees were very rude and not helpful at all. I hope this business fails!

Worst service EVER. I had to call 4 times. The first 2 times I was disconnected after giving my info. The 3rd time I was put on hold by Sal for 15 min w/o her ever checking back and no hold music. The 4th time Paul told me I was being transferred to a supervisor. I waited over 20 min at the time I am posting this I am still on hold. I am trying to book 5 flights which due to the airline. Need to be done in 2 separate transactions. Have a feeling it would take me a week to complete the transaction with this company. No thanks! I'll take my $$ elsewhere. Not to worry though, I'm spending my endless hold time wisely blasting them on all sites available. P. S., why even bother giving customers your fake name if they can never get back in touch with you? Save the hassle. Go with another company.

On 1/22 after weeks of research I booked my first and likely only family vacation for 4 to Puerto Rico. I had researched Hawaii but decided my family could not do the long flights. I selected a 6.5 hour flight from BWI to MCO to San Juan (11:20 AM to 5:55 PM) with a similar return flight. The next day I am showing the reservation to my husband and see that we are booked on a 14hr 49min outgoing flight from BWI to Boston to MCO (6 hour layover) to San Juan (8:50 AM to 11:30 PM). There is no reason I would have done this. The price difference was probably less than $50 a person. Why would anyone with a family of 4 do this??? I did not purchase any insurance because I had booked the perfect trip at the perfect time (no real chance of snow or hurricanes) and I really don't have a spare $150, I will need that for food and car rental.

In November, I purchased plane tickets for my two daughters and myself to London for a trip in June. When I went on British Airways website on January 10th, I noticed that airline has made a mistake with my name. Initially they seemed very helpful in trying to resolve this mistake. I emailed them a picture of my passport that they were then supposed to forward to British Airways. They keep telling me that British Airways has their email system down. Really! A major airline has had their email system down for 15 days?! I am at my wit's end with Travelocity. I still have many months to fix this problem but at this point I'm just crossing my fingers I can board the plane with my daughters. Never, ever, absolutely never make the mistake of dealing with Travelocity.

I use to love Travelocity. Not now!! We booked 4 months in advance for a trip. The airline changed our flight that didn't work for us. We called the number that was provided for us to call. We were on hold for over an hour. The customer service who was hard to understand said we would be able to change the reservations to a flight closer to what we originally chose. The rep said it was going to happen but a supervisor would call us back and confirm the reservation. The call never came. We called back 4 times with a long hold time only to be told the same scenario that a supervisor will call back. Never Happened!

The old adage, "If it's too good to be true then it must be..." These travel websites book flights to destinations using up to 3 different carriers. On my return flight from Lisbon to San Juan the leg of my flight from Lisbon to Rome was changed without my knowledge from 7:40 pm to 2:20 pm. To my surprise when I checked in at 4 pm thinking I still had time to spare I realized that my flight had already left. At the desk they said I needed to contact Travelocity because I had purchased my ticket online and not directly from the airline. Using international roaming I had to wait 30 mins to speak to a customer service rep. Their reply was that my flight had not been changed and that it was still on time. Travelocity had no knowledge of the schedule change and they made no attempt to help me.

I booked our family vacation in Hawaii. I booked the package deal. Before 24 hours of my reservation, I called Travelocity to make changes on our reservation. I was on hold for hours and hours and no one come to the line. It was even said "leave your phone #" and they will call you back, but no one call back! I tried calling them all day long for the last 3 days. Until now I can't get a hold of anyone in changes/Cancellation dept. I spoke to the sales dept. however they cannot help me as it's not their dept. as I was been told and they're very rude! Not even supervisor is available to speak too! If I only knew Travelocity is like this, I would not book my family reservation/vacation with them! Please beware as this can happen to you too!

An awful experience with Turkish Airways & Travelocity. Never use them again! If you enjoy traveling as much as I do, read below and learn all about why you should never book with Travelocity or Turkish Airways. Back Story: On December 19 of 2015, I made a purchase for a flight on Turkish Airways via Travelocity. I paid $576 dollars for a round trip ticket. I told myself it was a great deal! I was very careful in choosing my time and flights because I was meant to be meeting a few friends in Europe & we all needed to arrive to our destination around the same time. My flights were confirmed & I received my receipts and confirmed itinerary inclusive of both confirmation numbers for Travelocity and Turkish Airways.

I went online to book a motel in Lakes Entrance, Australia. Not knowing any better, I saw an ad for Great Western motel - Banjo Paterson. It advertised 1 room with Queen bed and most importantly it claimed it was a Smoking room and the price was $123.00. Travelocity required my credit card details before they would process my booking.

I booked a trip with Travelocity in November for a flight and rental car. Several days later, Travelocity contacted me because my flight had changed and it would now get me home the following day. With no other flight options, Travelocity cancelled the rental car and refunded that portion to my credit card on 11/23/15. I was told that once American Airlines refunded the money to them, they would credit my card for the flight. On 12/3/15 American emailed me that they had processed my refund and Travelocity would have it within 10 days. All of these steps were done with Travelocity, using the same trip number.

On 12/17/15 I was looking at a room on Travelocity.com. However I called to make the reservation. They made the reservation on the wrong date (2 months earlier than what I asked for) and I obviously did not show up for the night. The hotel rightfully put the charge through as a no-show. While I did receive a confirmation from Travelocity I did not notice that they had the date wrong until I checked after receiving the charge on my credit card. I called the hotel directly to check on the charge and to book some more days. I called Travelocity and they kept insisting that I had made the reservation online and that they would not cover the hotel charge. I spend over an hour on the phone with them, most of that time on hold. Their pricing was exactly the same as what was advertised on Travelocity. These sites are a scam, an extra middleman that adds an extra layer of potential problems.

I went online to look for motels with free long term parking. Travelocity advertised that a Day Inn offered it for the time I needed it. I booked the room. Once I checked in I was told no that there was no long term parking and that was only through the main company and not through Travelocity. I was told that it was a package they did offer. Nowhere on the ad did they mention that the room had to be booked through Days Inn. I talked to a representative at Travelocity and this one woman stated that it was very misleading. She put me on hold. Another woman picked up the call and was rude and said there was nothing that could be done.

I booked my vacation package to Cancun back in September, and it contained a hotel reservation and a flight on American Airlines. When I completed my reservation and got my itinerary, it listed that the flight back from Cancun will leave on December 31st at 10:50am, and accordingly I booked my airport shuttle from the hotel to drop me off at the airport by 8am. I got a confirmation email from Travelocity confirming the same information and saying "Your reservation is booked and confirmed, and there is no need to call us to reconfirm this reservation".

We used Travelocity for a recent two-week trip to the Bahamas with our young children. We booked our travel +8 mos in advance, paid in full for international flights for four, and confirmed all travel arrangements with Travelocity 3x before leaving. So imagine our horror when we arrived in Florida and found that we didn't have tickets at all. Nope, we had pieces of paper that said "Not a Ticket". When this went down, we frantically contacted Travelocity expecting that they would have some overview, some control, some idea of how this happened and a way to fix it, and boy were we wrong. They passed the buck to everyone else and had us running around between United Airlines and Bahamasair for hours and hours across days of our vacation, with no flight to our destination or back to the States. They did repeatedly tell us that it wasn't their fault when they didn't have us holding on an international phone call for 40 min at a time.

We booked a travel package thru Travelocity for 4 people for round trip to LA including round trip air-fare and 5 day hotel stay to attend the Rose Bowl. The initial flight was cancelled and could not be rescheduled until 2 days later, when the Rose Bowl would be over, so we had to cancel the whole trip. I notified Travelocity immediately and they cancelled the return flight, and told me they would cancel the hotel, that I didn't need to worry about it. The following day, the hotel manager called us and wondered where we were.

Booked a flight and hotel in Vegas with insurance. Had to cancel due to a medical emergency. Called Travelocity to cancel, figured I would have no problem because I paid for the insurance. After a long run around I was told I would only be reimbursed 200 of my approx 1000 I spent. They are con artists. Do not book with them and especially do not buy the insurance and think you're protected. I am not giving up like they want me to do!

I booked a trip from New Orleans to Los Angeles for December 30, 2015 at 7pm. Two days prior I checked my flight and all was the same. The morning of December 30, 2015, I saw that my flight was changed to 1pm from New Orleans to SAN DIEGO, CA. I called Travelocity at 11am and they said they would have to give it to a supervisor and that they would call me in 2-3 hours. I called them back at 3pm and asked to speak directly to a supervisor. Supervisor said that I supposed got an email from United Airlines this morning and accepted the changes to my reservations to go to San Diego... So now it was out of their hands and I would have to contact United Airlines directly. These call centers were most likely out of the country in India or something, because none of the representatives spoke English well and I had to ask them to speak slower multiple times so I could understand them.

We booked our wedding trip through Travelocity and when we arrived at the airport our airline informed us that they had cancelled our flight. The airline refunded our money in less than 24 hours but the hotel informed me that we had to get our refund for them through Travelocity. My first call to Travelocity was that night, 12/15/15. At that time I was told that they had contacted the hotel and any communication to me from that point on would be through email. By the night of 12/18/15, we still had not received any emails so I called Travelocity. The girl that I spoke with couldn't find any indication that a refund request had been submitted or processed. She made a call to the hotel while I held the line and when she got back on the line she stated that the hotel agreed to refund our money and she provided me with a confirmation number. As of today 12/29/15, we still have not received our refund.

Ticket bought from Travelocity 9-30-15. I was contacted 10-6 of a flight departure time change which I agreed to. Sometime after that date, the destination was changed to an airport 2 hours away. My 22 year old discovered this at 5:30AM when she checked in at the airport. Why weren't we notified? She isn't old enough to rent a car to drive the remaining two hours. Nothing but a runaround from Travelocity and American, blaming each other. Hours and multiple calls led to no satisfaction. Complaints filed with both agencies as well as ABC News' "The Fixer."

I purchased a trip to Las Vegas to go in March with the insurance for my husband for Christmas. When I needed to cancel 2 days after Christmas they would not refund any money and charging me a $311 fee. They would only give a credit for the rest good only until Feb 26th. If I did not use the credit by that date I lost all my money. They were very rude on the phone and difficult to deal with. I will never use Travelocity or Spirit Airlines again. Please use caution when booking a vacation with Travelocity.

Travelocity booked my son's flight home for Christmas for the wrong return date... should have been 12.31.15. Instead it was booked for 01.31.2016. I was on the phone with the "customer service" for well over 4 hours on just one day - not to mention the 4 hours my son had been on the phone with them the day before. Come to find out - they are located in CENTRAL AMERICA! From 8 until noon for some very strange reason - "The system is down. Please call back in 2 hours." This was the case every morning.

I reserved two flights in early July for mid-August. Within a few hours from that date, I found another, better flight through another site, using a preferred airline. As per their website, cancellations can be made within 24 hours of making a reservation, but flights comprised of two one-way trips must be cancelled via the phone and cannot be cancelled online.

I am an extremely unsatisfied customer for two reasons. First, I booked my flight through Travelocity.com and was charged nearly 200 dollars extra (which I thought we were billed for the car reservation) from what appeared on the website. Had I purchased my ticket directly through AA.com, it would have cost me less. Second, I reserved a car for my trip at Hertz for a total amount of 176.10 (Itinerary #**). When I arrived at the Hertz counter, I was given a $488 pricing for the same car. When we called to complain, we were told that the pricing that appears on the website is only an estimate.

I made a reservation with Travelocity. After I got the ticket by email I noticed that the representative had wrongly wrote one name in the system, then I called Travelocity to correct the name in the ticket. After more than 4 hours dealing with 3 different representatives (dropped calls by their end, connecting me to the airline but not having a Travelocity agent on the phone) finally I was able to give the Travelocity rep in Philippines the local airline phone number. After a while I got reassured by the Travelocity agent that they were going to solve the problem and send me an email confirming the change of the name.

NOT 2.5 stars--maybe just 0.5. Walked in the room and in 1 sec I noticed the 'cheap room' stench. On louvered closet door there was, what appeared to be, cockroach poop in 2 places. The toilet tissue roll had 2 squares left on it but there was a spare so I changed it so no issue there - just strange for housekeeping to not replace an empty roll. After getting the green light after inserting our card, we had to hit the door with our butts to get it to open - badly stuck. The crowning blow - this morning when we woke up, BOTH of us woke up ON THE MATTRESS! Would've definitely have freaked if we'd awakened on just the mattress pad but ON THE FILTHY MATTRESS!!! It was absolutely nasty. I must say the shower was wonderful - great water pressure and very hot. We scrubbed ourselves from top to bottom and got out of that gross place as quickly as we could. I'd highly recommend that you drop that place that could be rented by the hour. Never again.

We booked our honeymoon & Travelocity didn't book our room for the first night. They were extremely rude & did not resolve the problem. We will never book a trip with them again.

In July 2015, my daughter and I flew to Orlando for a week. (I purchased tickets in February 2015.) We had a bit of a fiasco on our return flight to Los Angeles. We had reservations for a 5:11 p.m. flight on Saturday, getting to LAX around 7:30 p.m. At 11:00 a.m., I went to get my boarding passes at the hotel and they could not locate any airline reservations for us. So, I called the airline and was told our flight was cancelled back in April!! Because I made my reservations through Travelocity, the airline said I had to contact Travelocity since it was their responsibility to notify me of any flight changes. I was never notified. So, I called Travelocity and got caught in a horrendous telephone system that put me on hold for the next available operator. I waited about 40 minutes for a live person to answer. I explained my situation and they said I had to speak to a supervisor so they put me on hold.

I should have known better than to use Travelocity, since I've had multiple bad experiences with them. I went to book a flight for my boss, simple flight from SFO to LAX. I specified that it should be in Business class. The only flights that come up are on Virgin America. I book the flight, it shows up in Main Cabin Select, which I thought was the equivalent of Business on Virgin. Upon the flurry of angry texts I received from my boss the next day (the day he was supposed to fly out), I was informed that that was not the case. When I called their customer support service, I explained to the woman what happened. She said she could make the change for me. Relieved I waited for her to do that. She then says "ok there is no availability for business". I ask her to check for another airline. She says there isn't. I ask her to please check again on Virgin. She says there is "no availability."

I received an email on Nov 22 stating there is a change to my itinerary for Nov 24. I call Travelocity, customer service told me Juneyao airline is not flying to Chiang Mai from Shanghai on the 24th. There is no other flight with original airlines to get me to Thailand on the 24th. (Which I understand that flight cancellation happens all the time. What made me so angry was the way Travelocity handled my case afterwards, as they lie to avoid responsibilities.) To continue the story, the agent told me not to worry and going to get his support team, he also got my number in case call drop. (He never called back.) I kept try to call back multiple times, all I get were people pretended to be answer machine states there is technical issue and to call back in 2 hrs and hung up on me. I interrupted the third person pretending voice machine, she said the best option now is to go ahead book my own flight and call back later to discuss refund.

I was misinformed by 3 people on 3 different occasions of when my ticket credit would expire. On the date I was told it would expire I called to book my flight. I was told it expired the day before! I lost almost $1,000 and had to cancel my trip to Belize. I will NEVER do business with them again. It is bad enough none of them speak English but then they are also not properly educated on the rule to booking the tickets.

Whole experience was bad. They advertise whole night club crawl at best clubs and limo with all-you-can drink in limo. Well 1st club we walked to and was told to meet at 12:05 to get bus to next club, the bus never came. A young woman from another group call and had to argue and yell until they agreed to send bus back for us. Rockstar changed pickup time to 11:30 but had no way to tell us and were just going to leave us there. So off to next club with unlimited drinks. We did not know at time of booking that next club is about 4 mins ride so no time for drinks. We are late getting to 2nd club and no arrangements mentioned about 3rd club. So basically we paid $98 each for entry to 2 dance clubs and 4 min bus ride. Travelocity defends rockstar.

We booked reservations through Travelocity for a hotel at Herald Square in New York but when we got to the hotel our reservations were incorrectly booked at the same hotel on 5th Ave. When we tried to cancel the reservations we could not do it online. We filled out the online form for a call back from Travelocity. After speaking with them for over 30 minutes we were told they would call us back with a cancellation confirmation. 12 hours later we still had no confirmation.

I booked a flight: PHL (Philly) -> MCO (Orlando) -> PHL yesterday afternoon, on Frontier Airline as it happens. Checked email late last night and found Travelocity booked TTN (Trenton) -> MCO -> PHL. I never saw nor would have accepted the change of departure airport. There are no sane connections from where I live to the TTN airport - no buses, airport limos or trains, and it's over 50 miles away. I can't drive to one to one airport, park, and return to the other over 40 miles away. I can't reach any friends who will be in town to drive me, though I spent today trying. TTN was noted in the fine print but in 60 years of flying I've never had an airport switch made and it blindsided me. Such a switch should have been emphasized to any customer.

Travelocity falsely advertised pictures for Warwick hotel by advertising the Westin hotel photos and when I called to inform them of this and told them they should reserve a hotel room for me for the pictures I saw. They completely did not help me were absolutely obnoxious and made it seem like I was making up the whole scenario. Will never reserve with Travelocity again! They do not care about their customers or their loyalty.

A TALE OF BUSINESS WRONGS. Last year, I paid for a pair of honeymoon tickets to Italy for my fiancee and I using Travelocity. I also purchased travel insurance and protection, in case I needed to cancel for any reason. Later, I had that reason when my fiancee made an inappropriate decision outside of the relationship and we cancelled the wedding (and trip). But, this was not the end of hurtful things.

I booked a round trip ticket, and when I checked in at the airport the wrong departing date was on my ticket. I called immediately and was told the problem would be fixed once I completed my departing ticket. To say the least when I called back I was put on hold and transferred around for 2 hours and finally gave up and bought a new ticket.

BEWARE if you book an international flight with layovers. I had a return flight from Serbia to USA and they scheduled me for a 1 hour 15 minute layover in Paris. I learned the hard way that this was absolutely absurd. The (very helpful) people with Air France all told me that was insane and totally unrealistic at that particular airport, and a minimum of 2 hours was required. It took me an hour just to get through security after which it was impossible to sprint through a huge airport to get to my next gate in time. I ended up missing my flight and was stranded in a foreign country thanks to Travelocity.

I booked my flight and hotel. Two days later I got an email from Travelocity about a refund. I called to find out why I got the refund they informed me that my flight was cancelled. I asked why they could not explain. All they were able to do was put an investigation and give me a $50 coupons for hotel. On the meantime I was without a flight and a paid hotel. I had to buy a flight a connecting with American Airline. Nonstop flight cost 3 times more than what I paid. Refund money takes 5 days to get. Be careful with this company. They will steal your money if you let them. Bad BAD BAD company. This company is doing business as Company: Travelscape, LLC.

I booked a flight for my mother in law for some stop flight. She arrived to the states normally but her return ticket is changed to a 2 stop flight. Delta said they never had a 1 stop flight back. And that Travelocity misinformed me. Now it's either I take a 2 stop flight with for a diabetic senior citizen or I pay for a new flight. I spend hours, more than 4 hours on the phone with 4 different people. Eventually they just hang up on me. I will file a lawsuit for false advertising especially I have proof of the flight information - the one that never existed.

I made flight arrangements from Chicago to Killeen Texas to see my daughter for thanksgiving. Her husband is in the army. Last Wednesday November 4th, my elderly father had a heart attack and had to go through a triple bypass. I called to cancel my flight as he will need round the clock care for the next few weeks only to be told I can't get my money back but I could get a voucher. I informed them I paid with my credit card and I want my credit back on my cards not a voucher I will never use as I'm moving to Texas in the spring and my daughter I'd coming here for Christmas.

Booked a round trip to Europe through Travelocity, which ended up using two different airlines for the outbound and the return flight. When I needed to make a change to the itinerary Travelocity decided to charge me the change fee ($300) for each leg of the trip, regardless of the fact that it was one trip itinerary! This outrageous practice renders their service value completely useless, as the changes would be substantially cheaper if I booked through these airlines directly. I would strongly advise any travelers to stay away from this site and its services.

We booked 2 round trip flights thru Travelocity. The flights were canceled due to scheduling conflicts. We then tried to rebook the flights and was told there was now a $400 fee for us to do so. Reluctantly we agreed, our error on the conflict. So we decided to book. Suddenly it was $800 because although they sold us round trip tickets, they claim they sell one way tickets not two round trips. Dishonest and the customer service is absolutely horrible. Was on hold over hour and half total on just one call only to get sent to the next rude person.

I travel frequently. In this case, I purchased a return ticket. The airline/Travelocity changed the return flight... (laughably so I would get off the first flight and then back onto the 2nd within 35 minutes). The return flight still existed and had seats (I checked with the airline), so I requested to be placed back on the original flight. 1h 45m later, I was asked to pay 310 dollars to change the ticket back (the original ticket was 255). Despite this being their change, they wanted me to pay for it... Something about the airline's faulty!!! Absolutely disgusted in how they treat customers. I have used them without much problem in the past, but boy oh boy, for them to change my ticket without my permission (that can happen, so ok) but to then demand a ridiculous payment to get the original ticketed flight again is utterly outrageous... I wonder if is legal?!

I had to book a last minute trip due to a death. I booked the secret fare bc it was the best priced. The time stated 6-10 am. My departure was @ 230pm. Now how does that work? They hung up on me 3 times, kept me on hold & wouldn't fix it. They just kept repeating the same phrase.. "this is non-changeable", "nonrefundable". Total jerks & could understand what they were saying half the time. Horrible!

I really wish there was a negative star review!!! I am not a regular person when it comes to reviews but after being cheated by websites like Travelocity.com and Hotwire.com, I felt I should write reviews so no one else faces the situation I faced. I will limit my review to travelocity.com here. These guys are blood suckers. They check your patience to the core. The sales and customer care people are trained to repeat the sentences like, "We totally understand your problem!", "I am trying to help you", etc.

My husband booked a multi-city flight a month ago. He found out that the airline canceled one segment of his flight, which he wasn't informed of not until he re-checked his itinerary. He called Travelocity and spent 5 hours over the phone saying that they will change his flight, making him extend one day in Shanghai, which he did not plan to. He was promised to be called within 2-3 business days but never heard from them at all within 6 days of wait. He was really upset that come his departure date to Bangkok, still nothing was resolved. I called them today (10/29/2015) and spent almost 8 hours on the phone, got disconnected almost 10x, put on excessive hold and cold transferred to China Eastern airline rep which was unnecessary.

Booked a stay using the Travelocity.com website. During booking process the website explained $97.00 room rate and $50.00 for taxes and fees. After my stay I discovered an additional fee of $146.00 was added. After contacting Travelocity.com they advised there was nothing the would do to try and explain or rectify the issue.

I have booked through Travelocity several times. This past booking in October 2015 brought a bombardment of emails trying to get me to purchase hotels and rental cars for my trip to visit family. After about ten emails to Travelocity, and their assurance that the emails will stop, I continue to receive them over ten days later. Will NEVER use them again.

We booked a vacation from Orlando to Las Vegas through travelocity. After booking/paying for our vacation, spirit airlines called to inform that our flight had been changed not once but 3 times. The last time that our flight was changed they gave us a returning flight to Dallas, TX with no flight back to orlando. We spoke with travelocity and only got, "Well you are going to have to purchase a ticket to get back to Florida." Their reasoning behind this is that they are only a booking agency and have no control over the airlines. We purchased travel insurance and we're told that it doesn't apply to this case. I will never use travelocity or spirit airlines ever again. We are now going to miss our vacation and not get our money back.

Attention: Travelocity Customer Relations, Just had the most HORRIBLE customer service experience with the Travelocity customer service number. I went to Travelocity.com to book a very simple routine one day business trip from NYC to Chicago, and it turned into a 3 hour ordeal, and a double booking. It started with me trying to book my trip online... I tried to book my very simple 2 passenger $1000 trip for over half hour on their website to no avail due to an error message during checkout. I then proceeded to call their customer service number where the agent on the phone was getting the same error. After a lengthy call that consisted of the agent trying to book my trip while trying to sell me a rental car, travelers insurance and trying to get me to download the app instead of trying to resolve the issue in a timely fashion, the agent put me on hold.

My son was to fly from STL to PHL on Delta and fly back on AA. Delta had two mechanical breakdowns and had to reschedule his flight the following morning. He had a 0900 appointment in PHL which he would not make so we had to cancel his flight. Delta was very accommodating. I called Travelocity. They said they could not do anything to help me recoup my money. Called AA. They said they could not do anything because Travelocity had the tickets. Called back Travelocity. They said to call AA. I said "no, you call AA," while I am on the line and explain to them so I can talk to them.

Carl was very professional, listened well to my issue and fixed the problem in a few minutes. We have used Travelocity for most of our travel needs for the past 15 years. They are wonderful for ease of using the website to pricing and getting any snafus dealt with immediately.

I booked a business class ticket from Dubai to the US. I needed to change the return ticket and called the helpline. The processing time was around 20 minutes, after which I would get an error. This happened 10 days that I tried, and I was put on hold for 40 minutes. The rudest supervisor would take over the call saying the error is due to a change price, thousands more, which is not the case as I was on their website, and he would talk over me, shout, asked me if I understood him and was condescending and rude. Nothing has changed and I have never in my life had such a horrible experience dealing with any entity. Rude, unprofessional, unhelpful people. DONT USE THEM, EVER!

Chose "bargain fare" from their website while doing two things at once. Followed through with reservation, San Francisco to Maui round-trip. The bargain fare gives no information prior to booking on the flight times, number of stops, airline or seating choice. Big mistake for me. Called Travelocity immediately and they, after two calls and 40 minutes on hold, could do nothing on a flight over three months away. No cancellation, no credits, no substitutions, no refunds---period. I would have gladly re-booked at the time but no option. This is by far the worst on-line experience I have ever had. Re-booking has cost me over $1,000. That option should never have been on their website to begin with. I have utilized Travelocity 50 times in the past but never again.

What is more disgusting with them is upon cancellation it was said that I can be refunded 5-7 business days but it's been 2 weeks that I'm still waiting for refund! It even costed me more money because flight tickets since then became even more expensive! Besides, when I call the customer service the agent just told me "Don't worry you will be refunded." What does that mean? Of course I will be refunded but I don't want to be refunded only make it faster! Though I'm still waiting for to be refunded... They are not "trustable". I will never buy any tickets from Travelocity and share my complaints to everyone who attempts to buy tickets from them. So, if you consider to buy any tickets from them, just abandon the idea and find some other agency.

I went through Travelocity website to book airline tickets. I went to click book it, and their website went down. Now I have 6 airline tickets for the same 3 people. I am out over 1,200 and no one in their customer services is helping. Been on hold for over 10 hours, or different days, calling to get a refund. This was and still is a horrible experience.

I used Travelocity (did not get the great deal promised) and I have been bombarded with up to 15 emails a day. I have emailed them and phoned and both times guaranteed the emails would stop, yet I still receive these non-stop emails. Never ever use this site. If I had my way I would shove that little gnome up someone's backside over there!

Horrific experience! Our wedding was October 27th of 2012. We asked our guests for Travelocity gift certificates to hopefully enjoy a honeymoon. We received a total of six gift certificates for a total of $575.00. Obviously not having enough money to travel with, I placed these gift certificates in my safe for future use. When I tried to redeem them on October 7th 2015, Travelocity says that they are expired! Yet none of them show an expiration date. In fact they say these are equivalent to cash and to safeguard them accordingly.

I travel a lot but this company is the worst of the worst. I bought a flight ticket and an insurance. I had an emergency and I could not travel. I called them and they said our emergency insurance does not cover your case. It does not really cover much anyway. So I had to cancel the ticket and get credit. Then I had to travel to somewhere. I called to get a ticket. Then I found they have given me different dates than what I wanted. I called again - they said "we are sorry but we cannot do anything about it." The best part is that I had to pay extra $300 just to change my flight. Somewhere else I found a ticket for the same price. So, I ended up paying $700 for a ticket that does not cost more than $300 if I went with other companies. I am very unhappy with their service and I do not wish anyone go through what I went...

I booked hotel space on 9/29 via Travelocity Website, and received a "Hot Hotel Deals" email today, 10/8. The price of the same room booked on 9/29 was discounted by $18 per room night. I called twice to see how to request an amended price. The last call told me that the guarantee price was based on a 24 hour window, from the time I booked. The customer service rep kept telling me that I wasn't eligible for a price match due to company policy, but couldn't tell me where the policy was stated on the website. All I know is that I'm not going to get the price match and there is no room for discussion, end of story. I have since unsubscribed, as this is not the only issue I've had with Travelocity.

I booked a trip for my daughter & I to go visit my mother in CT. When I printed the boarding passes, they were completely different flights! When I called (the first time) they just told me that American Airlines has been making a lot of changes! And why I was never connected... well according to Travelocity it was the airline's fault! But, it gets worse... I wanted to cancel the hotel since I would not need to stay in one with the new tickets. The rep put me on hold and never came back to the phone. So I called back and talk to somebody that sounded like the same person that I had talk to the first time and once again said "I have to have you on the line when I call the hotel to cancel your reservation," and once again I was on hold! This is the last time I will ever use this company.

WARNING: TRAVELOCITY IS A SCAM!!! If anyone is considering travel in the near future, I got stung badly by an online agent - Travelocity. I was directed to the site using an Australian Google when searching for Australian domestic flights. They guaranteed to be the cheapest. After accepting a quote, I received an itinerary by email AFTER payment occurred... Suddenly then being informed the quote was in US currency. The problem occurs when you book through their mobile website, which, unlike their full website, doesn't display any information about the currency you are being priced at. Out of pocket several hundred dollars, and not happy.

I tried to reserve a flight. They sent me an email stating that the ticket had not been process yet. That they would send me a confirmation in 24 hrs once they would talk to the airlines. The next email never came. I tried calling and getting them to change the ticket but they said that the 24 hrs had expired (even if the ticket was not confirmed via email). I needed to change it since my husband had an emergency procedure and I had to move my flight 2 days. They made them wait for over an hour, only to say no and to give ridiculous excuses as to why they did not send another email confirming the ticket. They claimed it was the customer's responsibility to look at the online itinerary after 24 hrs. Though it does NOT state that on the email. How sad that this company that once was great is now AWFUL. DO NOT TRUST THIS COMPANY. BEWARE!

Purchased protection plan. Representative who told me that I would have to pay $400 to the airline for changes to flight. Devon the supervisor was condescending, mimicking kissing sounds - 2nd incident seats were switched. RUN.

Worst travel experience ever and it wasn't even MY travel experience. My mother was visiting me in CA from the midwest when she became ill. We spent 12 hours in the ER and they found her to have a fairly serious illness but didn't need to admit her. However, the doctor did say she should not travel until her infection clears up. So, we tried to change her itinerary online at Travelocity, but there was no way to do it, at least no clear way. I called 4 times, gave all the information at least 2 times for each call and finally on the 4th call asked for a manager. I was on hold waiting for a manager for nearly an hour.

I booked a round trip flight from Boston to Orlando, Florida in June to be sure I could be in the airport with my children and grandchildren. A month later, Delta changed my flight to an ungodly hour. I had to scramble to find a flight leaving Boston at the same time as my original flight. Delta did not have a plane leaving Boston for Orlando at that time. I switched to Jet Blue (I was not ever given this option when I originally booked.). The cost was a hundred dollars more without baggage fees! They would not refund the cost of the difference! I will NEVER use Travelocity for any travel plans I ever have and I would not recommend them to anyone who is planning to travel.

Booked hotel reservations through Travelocity. They booked it completely wrong, had to upgrade room myself. Called Travelocity, could not get help from them. Tried three different numbers, got people in other countries, who would not help resolve this problem. Not the first time they have done this to me.

I booked a flight with cancellation insurance. The travel plans had to be changed, due to business circumstances out of our control. When I called to switch the flights, I was told the cancellation insurance only covers instances of medical emergencies, nothing else. After 90 minutes of wrangling, they gave me a credit of $135 AFTER CHARGING A $200 CHANGE FEE!

I've been a long time user of Travelocity and I'm so disappointed about how dishonest they are. I booked a car rental where the ad said there were 70 miles/day included. Never received my email confirmation, and at the end of the trip was charged over $200 in overage because apparently the promotion was for 70 miles for the entire trip. When I contacted Sixt, they said others were having the same issue, but I needed to resolve through Travelocity. A supervisor at Travelocity authorized the credit, but then corporate overrode it stating that they had screenshots of my entire booking experience showing that I signed up for 70 miles total. OK great, send those to me to ease my mind. Nope, the only way to get the screenshots is to subpoena them?! This seems to me that they have something to hide. I'm done using this company.

I was charged over $3,000 for a travel package through Travelocity but told by Travelocity that the transaction was not processed. They charged me $3000 and I received nothing! I called and they said that I would need to pay another $3000 to book the travel that I was charged for but never received and that I would eventually be refunded the first $3,000 that I was charged. Spent hours on the phone with them and still no resolution! Travelocity is a SCAM! Don't use them!

They present themselves as the lowest price. I booked a room and wanted later to upgrade but after 11 transfers they were absolutely ignorant as to my request. The total was offering the room at 90.00 in lieu of the 138.00 I paid to Travelocity. She wanted to offer me a double bed with a twin size in the room as well. Due to my time restraints, I had to keep the room switch the king size bed for 138.00 dollars. Bottom line is book direct with the hotels. Travelocity is a scam artist with non-Americans fielding your calls. Your tax dollars at work. Frustrated in Alabama. PS they offered me to voucher for my next trip book through them. Explained there would never be a next time!!!

This is possibly the worst travel agency I've ever seen. They cancelled our return flight with no explanation, blamed the airlines and when it finally came back to them, not only they made me wait on hold for hours with an offshore call center and attempted to give me poor excuses as to why it was cancelled, they also had the audacity to want to charge me another $300 for the flight you owe me, for the next day making me miss a day of work. Then "Jasmin" an offshore supervisor hanged up on me without calling back even though she had my number all along and had called me back before when I asked for a supervisor in the first place. All for no good reason and ruining what was left of our vacation.

I purchased two round trip airline tickets and a hotel package for the Intercontinental Playa Bonita Hotel in Panama. We got to Panama and to the Intercontinental Playa Bonita and the hotel did not have my reservation. We stood in line for an hour while they tried to find out reservation. Luckily they had a room for us and they allowed us to check in without benefit of the reservation and said they would contact Travelocity to clear it up. Three days later they were finally able to get it cleared up with Travelocity. The hotel was great. TRAVELOCITY was awful. This is the second time I have had this happen to me with hotel reservations with Travelocity. They of course blamed it on the hotel. The hotel took care of us, Travelocity did not. No apology was offered. I would never use them again, ever. They are the worst. Thank goodness the hotel had a room for us. They treated us with respect. Travelocity just takes your money and runs.

I booked a stay for my family at Great Wolf Lodge in Sandusky because they had a great room deal for Sept. 20 to the 21st. The price includes waterpark passes and hotel. My itinerary confirmed the reservation with the hotel. I called the facility the Friday before our trip to see if there were any room upgrades, which is something you can frequently do at a good price. The lady at GW informed me that they weren't even going to be open, they were closing the 20th for renovations! How is it possible to book a room for a night that the hotel is not operating?? GW told me they do not get any info from Travelocity other than the name of the reservation. This is ridiculous! What if I hadn't called and packed my family up and wasted my gas driving all the way there to find out we were not able to stay? Unacceptable. GW should have communicated to Travelocity and someone should have notified us.

I had booked a flight and room for four nights. My plane landed @ 11:30 pm at night. I checked my email while in the plane and received an email from Travelocity that my room was no longer available. The hotel had been overbooked. Here I am in a strange city at midnight calling Travelocity to find out what was going on. They "supposedly" booked another hotel and were sending me a confirmation. I did not get a confirmation so I called the hotel directly. The hotel indicated they had not received anything from Travelocity. I then booked the hotel directly because it had been a very long day and I did not plan to sleep in the airport lobby.

My daughter was trying to book a flight and hotel to San Francisco CA and they would debit her account 3 times but not book it! Kaley supervisor there at 1-888-872-8356 lies and would not talk to her because her email address was wrong. BS. I called the same number and got an agent with the email address and got the 3 codes to give to bank to stop the pending drafts. DO NOT USE THIS COMPANY SCAM. I WOULD LOVE TO SEE THEM GO OUT OF BUSINESS. LIARS.

We were in Jackson Wyoming and wanted to stay the night. "TOP SECRET HOTELS" "up to 40%" came up. We checked it out and it was a little cheaper and the map looked like downtown Jackson, but they would not tell you where it was till you paid. Right after we paid the "Travelocity Top Secret Hotel - bookings are final (no refunds, changes and cancellations)" we discovered the Hotel was in Idaho. We talked on the phone for an hour trying to get these "Phone Guys" in the Philippines to understand the booking was in another state. They completely, over and over again refused and apologized over and over again. We paid the $264. So we drove to Idaho, about an hour away. The hotel was nothing special and the town was not Jackson. Remember that's where we wanted to stay, shop, have dinner and listen to a band. I will never book with Traveloscamity again! Move on, don't waste your time.

Booked a flight. Cancelled in 1 hour. Told I had to contact Frontier airlines for my refund... Frontier only refunded $130.40 of a $182.64 charge. Travelocity refuses to full refund... They owe me $52.24. Travelocity tells me it's my responsibility to get refund from Frontier. My original business was with Travelocity, not Frontier. Travelocity is the booking agent. Travelocity accepted my money. It's their responsibility to get my refund, not mine. I am out $52.24 because they made statements on their website. Truth in advertisement. Reference itinerary # ** Oct 6 Denver to Cancun; Oct 28 Cancun to Denver.

"Go and smell the roses." More like go and smell a sewer. I booked a airline/hotel combo on the Travelocity website for three-night stay in Newark, New Jersey. Well, upon arriving, driving up at the location; I was sure this must have been a mistake. The worst experience ever trying to explain to the outsourced Customer Service Call Center how I wouldn't put a dog in this place, and how it received two and half stars was beyond me. It shouldn’t have received one star. Needless to say Customer service got a failing grade. They were less than mediocre with all the holds and transfers while on the telephone call. Travelocity you are FIRED.

I booked a trip through Travelocity. It was a nightmare and cost so much extra, they have done nothing to help but leave me on the phone for great periods of time, frequently resulting in hang ups on their end with no resolution, then start over. I had a flight cancelled and was still responsible for hotel even though I had travel protection. Spirit airlines, booked through Travelocity, nickel and dime, maintenance issues, delays, cancellations, should not be used.

I booked a hotel reservation through TRAVELOCITY for the 16th of September, 2015 for a king room. The confirmation I received showed a reservation for the the 20th of September, 2015. When I called Travelocity to have them correct the date, they stated the room was non-refundable and no King beds were available on the 16th of September, but I could I could get a Queen bed for an additional $60.

Travelocity does not have a vehicle for you to use when you have a problem with your reservation. Over four days I have spent 6 plus hours trying to correct a reservation. When you call their company you are put on hold (they will call you back) but when you reach someone they do not have permission to make any corrections. I have been to supervisors (put on hold twice then disconnected) waited 40 minutes for a manager who never came on the line. I am now just walking away from an incorrect reservation and losing $700. Lesson learned. Deal directly with airlines and hotels.

Quite simply the worst customer service of my life with Travelocity Canada!!! They refused to apply the credits offered on a flight purchased, to a hotel booking even though I was promised that I could applied the voucher in any purchase. The call was escalated to corporate only to be told that this is their policy. Had I read the reviews before on Travelocity, in no way I would've purchased through them!!! Don't make the same mistake I made, simply put, this company should be out of business because they lie!!!

I was charged for a reservation I never made. Called the hotel - they were no help. Travelocity was worse trying to push me, back to the hotel. Asked to speak to the manager who sounded like, the cust rep similarly rude and, condescending saying "I'll give you a case number." Horrible cust svc.

Travelocity sends me an itinerary for a flight that I canceled. I have been trying to get through and have been sitting on hold for over an hour even though it initially said, wait time is 3 mins. Can you imagine if you're traveling and you need to get a hold of someone?!? Absolutely ridiculous!!! They also charged us for something that I am unaware of. I canceled the flight 15 mins. after I put it in so that shouldn't be it. This company should be shut down and investigated by the various governing bodies. This company is owned by Expedia and the CEO there is Dara Khosrowshahi. DO NOT EVER BOOK THROUGH TRAVELOCITY, YOU WILL REGRET IT!!!

China Southern Airlines been confirm willing for full refund but Travelocity inside customer service keep repeat and repeat same answer - may take up to 8 weeks, but every time you call for refund they said they going to process. Up to this day been more than 6 week still not refund yet. Therefore I'm going to used my lawyer to file this situation and I do have all evidence by airline willing for full refund and I found Travelocity company are cheating by using customer refund money to run their business.

On June 15, 2015 I booked 4 tickets using Travelocity going to Chicago which included hotel. On the 2 day (June 17th) I called Travelocity of a mistake that occurred. The mistake was the booking was actually for the 28th of August, not the 19th of August. The person whom I've spoke that day said no problem, he will help me. He cancelled the hotel booking and that credit came back into my account. He also said when I am ready to rebook to call Travelocity and give my Itinerary number and they will be able to re-book for me and that I had one year to use the credit. I asked him, "Will there be any fees associated for re-booking?" He said NO and that I am not to call the airline because they will charge you additional fee of $50.00. He said "I should call Travelocity directly and that I just have to pay the difference on the ticket."

I booked a ticket from one city to another. When I received my flight itinerary it was out of a different city and they would not fix it. They said they could for a change fee of $200 a person. They do not take responsibility and will not make the changes without me paying for another ticket. When I finally spoke to a supervisor she claims that when I changed the search date it may have changed the departure city. Whatever, I don't know. I just know what search I was using. If their website changed that search I can't say. If I had ever received a confirmation email with the flight details I would have noticed the error. I don't know why it is not worth fixing this in order to keep a customer. I will NEVER use Travelocity or Expedia again and I travel and book all travel for my company all throughout the year.

Four hours, six agents and two supervisors later, and the $205 to move the return date up one day and the rate went up to $376. The Travelocity office in El Salvador is the most incompetent agency I've ever dealt with. Too bad I had to give them one star, and there aren't negative stars.

Please, please DO NOT use this company!! BUYER BEWARE! If there is any issue with your travel plans whatsoever, you will keep getting put on hold for up to an hour or more and then disconnected repeatedly. You will be told a refund is in the process yet there will be no documentation of it in their system. They will cancel your travel plans just because you ask a question about possibly canceling, then they cancel your reservation without your authorization. You will have to keep calling them back (they are located in Manila) only to get another agent who has no clue as to what you are talking about and has to contact yet another supervisor to whom you will have to repeat your story to. You will have to repeat your story 10 times due to 10 disconnects. You will become so completely exasperated you'll want to scream.

My son booked a flight to Dominica. 2 days later after a family emergency he had no cell service so I was calling them to get him a flight home immediately. The people kept transferring me and leaving me on hold for over 45 min at a time. After 4 hours on the phone I was told they don't have an agreement with American Airlines, that my son would have to go to the ticket desk and transfer himself. So this little island has 1 airport. And guess what? American Airlines does not serve that island!!! Then they had him flying to Barbados and that airport has NO AIRLINES going to Barbados! Then because the idiots I had to endure for 4 hours had cancelled all his original flights! End of the day - funeral was planned around his flights home and I had to reinstate his itinerary.

On 8/10, made a hotel reservation. The best rate for the property was $161.46 plus taxes for a single queen. This rate was clearly noted as non-refundable. The website stated there was a best rate guarantee for the first 48 hours or 2 days prior to arrival, which is 9/1. On 8/20 I found on their website rooms starting at $110.00 and the SGL Queens sold out. This property listed as available rooms with 2 queens, kings, sofa beds, suites, etc. - all well below what I paid. I assumed the best rate guarantee was compared to what I actually paid versus the cost of a room that is equal or better. Travelocity denied my request for refund, citing that single queens were sold out. You be the judge on their policy.

Exactly as stated. Hotel deal for $99, rang up for $134. Three hours later, they refuse to do anything whatsoever. Contacted the hotel, they suggested never dealing with Travelocity. Ha!

I had to cancel a flight to Atlanta a few days ago, and Travelocity took $200 and only gave me $100 credit for a $326 ticket I purchased last week. I called to make a complaint since on my account it shows that I still was charged the total amount. I called and the representative told me that they couldn't refund my ticket and it would be a $200 fee to rebook at a later date and I had to use the same airline when I rebook! I was shocked because if you go on the site to book a flight they randomly give you different airlines based on availability. I also spoke with a supervisor who repeated what the representative said. The high fees for a cancellation are outrageous and it's cheaper to go directly to the airlines to book a flight. Customer satisfaction is the last concern for Travelocity.

I was double-billed for a flight. I have sent my itinerary number and a copy of my credit card bill to them. Have written and called. All customer service says is that I was billed only once. I keep asking them to look at the documentation I provided, but they repeat the same sentence over and over. Horrible service. I will never use them again for a booking.

DO NOT BOOK TRAVELOCITY!! I have booked my travel with Travelocity, and they don't even treat me like a customer at all. I booked a stay at The Westin Hotel Crystal City, Washington, D.C. on 8/4/2015. When I arrived, the hotel did not check me in because I had lost my credit card (I already prepaid everything when I booked). I have tried everything I could by showing them my debit card, ATM card, all kind of IDs I had (all in my name), offered to pay $1000 in cash for deposit; and they just refused to let me in. When I asked them for a refund since they had not let me in, They said my reservation was not refundable. Even though I felt terrible at that time, I just nicely walked out of the hotel, went to the one next by, paid $400 with my debit card without any trouble (which is a lot cheaper if I booked in advance).

Booked a flight. The exact times of departure and return were given and booked the flight on that basis. After payment, I receive an email with an itinerary that is totally different than booked. Called them, told me they could not refund. Asked for a supervisor, they left me hanging on the phone for hours without getting back to me. So hung up. My advice: NEVER USE TRAVELOCITY. They do not care and take your money. Big company so they don't give a damn.

After many phone calls, emails, being disconnected etc. I am happy to say that Travelocity stepped to the plate and refunded me the cost I had to pay to change my flight after the date was booked wrong by their agent. I will definitely use Travelocity, as they stand behind their guarantee. I had all of the documentation and they reviewed it and issued a refund immediately. I am very happy.

Travelocity SUCKS! Booked a ticket back in Jun for a friend. Canceled ticket but was told could not be refunded, but would have a credit. Re-Booked ticket August 4th, leaving me with a credit since this ticket was cheaper. I argued over the credit but was told rules are rules. Within and hour of booking ticket called and changed the time of ticket to an earlier flight, was advised there would be a $200.00 change fee, and my credit could not pay for it. I paid for the change to an earlier flight. My friend was at the airport today and was told she was NOT on the flight I paid the change fee for! I have also been through a maze of holds, people, etc. attempting to get this resolved and was finally told someone would be returning my call. On the phone with them for 2 hours!! I WILL NEVER use this company again for ANY type of travel.

I booked a ticket with Travelocity for my client. When my client arrived at the airport, was told there was no reservation for him. I spent 4 hours on the phone with Travelocity to try to find out why. They blamed at the airline, then my client. I will never use Travelocity for anything again, and I will tell my friends not to use them. They are terrible. Very disappointing.

Travelocity was my go-to travel booking site for many years. About 5 years ago, I booked a flight traveling in the opposite direction by accident. They were able to help me cancel the flight using their 24 hour cancellation policy. I was so grateful. This quality of service, unfortunately has changed. This time I tried to cancel a flight within 1 hour. The first customer service representative had no idea how to help me or explain why it could not be cancelled. I asked to speak with a manager, who gave me the explanation that they had no control over this particular airlines' policies. I asked if I could speak with his manager. After an hour more, I spoke with a woman at corporate headquarters, who told me the same thing. It brings up two important questions that we as consumers should ponder when booking travel:

Do not use this service unless you are looking to be flat out and robbed and give your money away. You are better off spending more money on your flight or hotel because they will charge you what they feel like anyway. Do NOT use this company.

I booked a flight with Travelocity and after I was prompted to add a hotel and save over $200.00. However, they don't tell you that your "deal" comes from them changing your flight to one they want you on, not the one you choose! Total scam! I have been disconnected twice so far trying to resolve this with them!

I purchased two RT airfares to Croatia from Canada with a connecting flight in Europe to my final destination on the outbound leg of the trip. According to Travelocity there is no connecting flight to my final destination!!!! I've been on the phone with them for 2 hours at the time of the review with no resolve yet from Travelocity. I will never book with them again! I had been watching airfare for months and choose to pay full price to get these dates and connections. What a mess!

Booked and paid for a hotel through Travelocity a few days before my trip. When I arrived to check-in I was told they were overbooked and Travelocity kept booking rooms after they were full. I called Travelocity and asked to speak with a manager and got disconnected... Called again and basically they blamed the hotel and said it will be 5 days for a refund but I got an email stating it can take up to 15 days for a refund. Next time, I'll book a room directly with the hotel and never use Travelocity again.

Just booked a flight & car to GA. Searched all the sites & chose that package because it was lower. By the time I paid for it the price jumped $150. Took a longer route home to save money but got charged the higher price. Called & agent just said it is always updating. Have used these sites for years & never had that happen before. Do not recommend using this site.

My wife and I booked a flight through Travelocity to the Virgin Islands, St. Croix. Our dog got into poison and had to be taken to an emergency vet. We called to cancel, we were on phone for more than 4 hours. While being on hold we were bounced around with agents who had no clue what was going on. We finally gave up spent an additional 3000 for another flight first class so our vacation was not ruined. I think this company is scam. They literally steal money. I want a refund, not, "Hey let's take another flight in the next year so I would have to call them, wait on hold for another 4 hrs, get bounced around." If somebody else here to say, "Hey let's put a lawsuit on this." I would be in. I am so pissed and disgusted.

I booked and paid for a return trip to Puerto Rico with Travelocity.ca. I was left stranded in San Juan and Travelocity would not help me. I was left on hold on the hotel phone for 1 1/2 hours and cut off twice, for an additional cost of over $200 CDN. It cost me an extra $2800 on top of what I had already paid for my trip to get home and Travelocity did nothing to help me with this compensation. I basically got told that it was not their problem. I thought that a travel agent was there to HELP its customers. I will not be using Travelocity again.

I had have a reservation for September 20th 2015. When I made the reservation I was able to book and not pay. So, when I went to go make a reservation for October 23rd thru the 25th (at The Trump Taj Mahal at Virginia avenue Itinerary) I put in my debit card not realizing it was gonna take the whole payment. When it did I canceled right away but it would take about five days to return the money. I couldn't wait that long because I had payments coming out the next day. I called Travelocity and asked for a merchant's release form. No one seemed to know what I needed to get my refund faster from my bank. I called 6 times to get the proper information and it still could not get done. I'm very disappointed in the service I have received from Travelocity. I have to say I will not be using their site anymore.

I booked a flight for Christmas in July 27, 2014. I changed plans due to Ebola quarantine/flight restrictions. I was told I have a year to rebook the flight. I called British Airways on the 27 & 28 of July thinking they were the ones in charge of flight. British Airways said to contact Travelocity since I booked it through them. I called Travelocity on July 28, 29, 30 and was informed I called too late and a supervisor called Angel said it's policy. They cannot refund $2227.45. I can't recover. I can re-book, he said. And he give me 50% of hotel. "I don't care for hotel," I told him. I just need money or at least a discount if I rebook the flight. He claimed, "British Airways says they cannot award me credit for it." You would think customer service would have called or emailed to let you know your time to rebook was up. I mean it's over $2000.00 -- that's a lot of money. I think something needs to be changed.

On July 15th, I booked a 2-night stay in a hotel in Sitia, Crete, and I was sent a hotel booking confirmation by Travelocity via e-mail with an itinerary number. Now, three weeks later, I want to review my hotel booking before flying to Crete, and when I click on the 'Go To My Itinerary' link near the top of the e-mail (in a green box) and put in my e-mail address and itinerary number that I was sent, the system tells me, "You may have entered an unknown email address or an incorrect itinerary number." I double and triple check to make sure the information is correct, and try a few more times to access my itinerary, but I keep getting the same message.

On July 17 I booked a flight from San Antonio Texas to Indianapolis Indiana for a departure on July 30, 2015 and a return flight on August 3, 2015. I used Travelocity's online form to book the flight. All of the appropriate input blocks were filled correctly. I reviewed carefully what I had requested. So I submitted the form to them. The confirmation was sent to me the next day via email but I did not check it when it was sent. When I did check it on July 29 I noticed an error stating that I was to depart on the same day I was returning, August 3.

Booked a vacation package on Travelocity and on the night of arrival, the hotel is sold out! We had a red eye flight and so it was after midnight when I had to go to another hotel with 2 young children in tow. Travelocity had a "guaranteed room available due to late arrival" on their website but when I mentioned it to the hotel manager he did not know anything about it. When I called Travelocity the following day the agent told me that there is nothing they can do and it's out of their control. Then Travelocity should NOT guarantee anything if there is nothing they can do for their customers when they get turned away in the middle of the night because the hotel had sold out!!! Remember, this is a hotel room that I already PAID for in full weeks before my trip. The hotel had made amends, upgraded us and all that but it was still a major inconvenience for us.

I was in Biloxi Mississippi and tried to book a room at the Beau Rivage Hotel and Casino thru Travelocity. The response was no more rooms. I assumed that meant they hadn't charged me for a room, But they charged $323.00. I was not sent a confirmation of any kind. It wasn't until I checked my bank card account that I noticed the charge and tried calling Travelocity to explain the problem after 2 hours on the phone on 2 different days and telling 4 people I could barely understand that I was told there was nothing they could do to refund my money. I searched Travelocity reviews, and found out how they really do business - they rob people. They don't hold a gun to your face but it's the same thing. I pray that people will research this company before using them. Like I should have!

Booked a vacation package with Travelocity.com. I expected the system to generate dates for the hotel booking to coincide with the flight arrival and departure dates. When I look over the itinerary once booked, the system missed one hotel night. If I would not have reviewed my trip I would have arrived in Mexico to be told that I was not checking into the hotel until the following day, and would have been without a place to stay. When I called to have this issue fixed, I was told that it was my fault for not reviewing the itinerary. When I explained that I booked everything and made sure that I had my hotel booked for 4 nights, they went about telling me that the system constantly has glitches, and that it's my responsibility to review the itinerary. And when I told him that this is the reason I am calling because I reviewed the itinerary, he apologized and said the system again always has glitches.

We received a confirmation for a hotel reservation in Chicago, IL, a seven-hour drive from our starting location. I called one hour before arrival to check on parking at The Wheeler Mansion, and they told me they didn't have any rooms available. I was livid. I received a confirmation #. I then called to Travelocity and spent the next 3 hours on the phone (roaming minutes) to get situation resolved which still has not been resolved. We then spoke to a gentleman from India "Shawn" who booked us another hotel room and told us that we would be charged because it was an error on the part of Travelocity. It took us an additional 4 hours from finding out we actually didn't have a room at our original confirmed hotel to check into the "apparently paid room" at the next hotel. Received confirmation from hotel that reservations were made but not confirmation of payment from Travelocity or $100 credit for next use of Travelocity.

Booked a hotel with Travelocity, 1 hour before arrival they called and canceled my hotel. Then they promised to find a comparable hotel or better. They failed miserably, ended up refunding my money which I don't have yet. Had to pay for a hotel again, which turned out to be a horrible night of sleep. Never experienced customer service this bad. This has been a NIGHTMARE. Please don't trust these people. They have no regard for your feelings. They ruined my vacation and they'll ruin yours given the chance.

I'm currently in the process of moving from Nevada to Florida for my grad school program. On July 11th, I booked through Travelocity my hotel stay for when I arrived in Florida since I don't have an apartment set up yet. I also had my cat with me, so a pet friendly hotel was important. During my travels, I had a car incident and was stuck in another state. I contacted Travelocity and explained that I would need to edit my reservation for check in to be the following day due to my current issue. Agent changed my reservation and I sent a confirmation email about the changes. I arrive at the hotel in Florida (after driving all day) and the hotel couldn't find my reservation in the system. I explained the situation to the hotel agent and they said they never received the reservation change from Travelocity. Since I didn't arrive the day before, my hotel reservation was then cancelled (oh and now the hotel is sold out).

I cannot believe how this business manages to stay around!! They suggest the customer buy insurance in case they have a medical or personal emergency. When purchasing the ticket, I mentioned that I need a wheelchair to board and deplane. I was unable to take the flight because of excruciating back pain, I couldn't move without screaming in pain - they still charged me 75% more from my original ticket!! "Take it up with the insurance company," they stated. I asked about the airline and they said, "It's policy." WARNING: DO NOT USE TRAVELOCITY OR THE INSURANCE!!

Booked a hotel and flight reservation by phone, agreeing to $2,706.20. When I received a receipt online confirming charges, they tagged on an additional $440.62, which I never agreed to. I contacted my American Express Wells Fargo Card dispute resolution. They closed the case, concluding that the additional charge was for booking fees. I never agreed to such fees, and would not have agreed to the total amount charged of $4,137.40. My issue is with Travelocity by adding additional charges never agreed to and telling W. Fargo these are their usual booking fees. Such fees should be agreed to by the customer rather than tacked on after the fact.

15 Feb 2015, booked round-trip flight from Kansas City to Italy for travel 18 Jul 2015 via Travelocity website. Provided Passport info (#, expiration date) at time of booking. The route to and from included Chicago US, Toronto CN, Frankfurt GR, and Turin IT. The flight booked successfully, at a cost of just over $1700. Arrived at MCI on time, 18 Jul. My boarding pass was denied due to insufficient days prior to expiration to accommodate travel through Germany, which requires 90 days beyond the departure from the country. (Also, France requires 6 mos validity past departure date from country.) Rebooking the flight would require an immediate passport renewal - not an option. If I couldn't travel on the itinerary/ticket, how did the flight get booked in the first place?

I've been trying to call customer service for THREE days! Their system is ALWAYS "down". They say "please call back in an hour" EVERY hour of EVERY day. There is a charge to cancel or change reservations if it is less than 3 days from the date of travel. I needed to change the car rental six days before arrival. How convenient that their system is constantly down so that customers cannot cancel or change reservations. Quite ridiculous considering I was looking to UPGRADE, not cancel. Instead, I had to call my credit card company to stop payment altogether. I will never work with Travelocity again and will continuously tell people of my experience.

Booked our trip 12/18/14 for a trip beginning 7/12/15. The itinerary stated, no need to follow up, booking has been confirmed. We arrived for our flight to find out, the flight was canceled 4 months prior & we were never contacted. The airline stated they notified Travelocity & it was their responsibility to notify us, because we were dealing w/ a third party. We had to re-schedule our flight for the following day. We were out an entire day of our vacation, travel time, expenses & vacation time we utilized from work. When attempting to rectify the error hours on wait, intentional dropped calls, passed from supervisor to supervisor explaining the problem numerous times. 4 days prior to the end of our trip, we received an email by Travelocity re: Your flight details have changed w/ a confirmation # for the following day and cancelled 2 of our flights.

I'm so upset! I booked a cruise through Travelocity. I did it over the phone. I was told about the on-board credit but was never instructed on how to redeem it. I happened to investigate myself by going online only to discover that I was not eligible. I called and was told by the agent that I WAS qualified and the promotions department would call me back. No call. Again -- poor/unclear communication. The $750 credit was the main reason we booked the cruise. There was no service recovery of any sort. I'm SO upset! The supervisor on the phone was not sympathetic and did nothing to try to help me. I'm SO upset!

I made air travel reservations with Travelocity with multiple destinations. I am flying to Istanbul Turkey arriving there on Sept 30. I board a cruise on Oct. 2. I will fly back to US on Oct 11 from Athens, Greece. I made a hotel reservation for two nights in Istanbul for Sept 30 and Oct 1. Unknown to me the Travelocity site defaulted to Sept 30 - Oct 11 at a cost of over $1900. At the point where I believed I could review that reservation prior to booking the two nights in Istanbul, it booked and charged me. I immediately attempted to get Travelocity to correct this. Travelocity informed me the hotel won't cancel and will charge the full $1900 as the penalty. When I spoke with Travelocity they were unable to reach a supervisor and essentially told me they could not help and that I should contact the hotel. It was the fault of Travelocity and they are the ones with whom I have the dispute! What should be my next step?

Booked Super 8 through Travelocity on Blue Earth, Minnesota. What a dump. Mold in the shower and the place stunk. No ice machine working and the most unfriendly people. Thanks for the recommendation.

When we got to our destination we had no room regardless of our Travelocity booking info. The hotel called around bs and stuck us in some rich infested nightmare. It was our wedding anniversary.. Thanks Travelocity.

Asked Travelocity to change my car reservation with Dollar in Barcelona. They called Dollar and had it all set. Got to Barcelona and the reservation had been cancelled. No car. Waited two hours to get car from another rental car company at almost twice the cost. I am now on the phone with the customer service dept on another matter and I have been waiting and waiting. If you call to make a reservation they will answer in two rings. Getting customer support is very difficult. I have been using them for years and they have kept going downhill.

First off booked a flight and hotel thru Travelocity to Austin Texas from Atlanta Ga. I called them and talked with a rep to change my hotel and they charged me. Then I saw up to the room and it's not in their system so I have to pay again out of my pocket. Ok. Then I'm headed home two days later. Get to the airport and they don't have me in the system. Then I call to try to get a new flight but I'm on hold for soooo long that the last three flights leaving for all have departed while he's still got me on hold to talk to a supervisor. I'm on hold now while I'm typing this.

I had a question about flight travel protection. I purchased a trip for my daughters family to come here for Christmas. My son-in-law is an active duty marine so I purchased flight protection. After buying their tickets, I see the protection only covers illness. Other insurances cover many other things that can happen - such as a military deployment. I called Travelocity and was told wait time over 2 hours. I opted to have them call me. When I picked up the phone, a recording told me to have correct person on line. I was then told I was being transferred to a representative. I then heard nothing but a dial tone.

Website allowed me to select flight then changed to later flight without notifying me. I will never use Travelocity again and will tell everyone I know not to as well.

We booked our trip to Canada through Travelocity for flight, hotel, and car rental. When I booked the trip, I called Travelocity's customer service to confirm that I would be able to use my VISA debit card to book everything because we don't use credit cards. I was assured by the Travelocity rep that I could use my debit card for everything so I completed the booking. When we arrived in Canada, we were denied our car rental by Avis because they said they do not accept debit cards. They explained that this is their policy and there wasn't anything they could do to help us even though the rental was paid for 4 months prior).