Travelocity Reviews

In the Fall of 2017 we had to cancel a trip to the USVI after the devastation of 2 hurricanes. Travelocity informed us that the airlines (AA and Delta) were issuing full refund with no re-ticketing fees and I was left with a $3000 credit on my Travelocity account. I've tried to use the credit several times and every time there is a hitch on their end. Here's the most recent: Travelocity and AA both show a one way flight from Lawton, OK to Raleigh, NC as $453. When I call to use my credit to purchase that flight (you can't use credits online so be prepared for hours on the phone!), I was told that the ticket price was $800 if I was going to use my credit (despite their website and AA's website showing a price of $453 during the entire 2 hour call). RUN, RUN, RUN, as fast as you can, away from Travelocity as a service provider. Much easier to work directly with the airline!

We purchased a 2 night stay through Travelocity with a hotel in North Florida. We had a long drive and didn't get to hotel until the early morning. We confirmed with Travelocity that our reservation was confirmed. We paid IN FULL both nights. Upon arrival the hotel told us that there was no room reserved and we couldn't do anything about it. We called Travelocity and they said it's the responsibility of the hotel. Well we put in a complaint with our bank because we paid for 2 rooms in full that we didn't get to use. Travelocity kept the money and didn't offer anything to us. MY FAMILY AND MY COMPANY WILL NEVER BOOK THROUGH YOUR TRAVEL SITE AGAIN. Worst customer service and completely unfair when it comes to booking.

I did a search via Travelocity to find a pet friendly motel. I stupidly assumed when there are search for a certain type of motel/hotel that only these type of motels would show up. That did not happen, and we were booked in a very non pet friendly motel. We had to make other arrangements after this debacle. We had to drive a extra thirty minutes, waste time and money! I will never use Travelocity again.

I will never book through Travelocity again. The Four Queens made us stay in a smoking room even though we had booked requesting non smoking. The rooms were worn out and filthy. The staff said they could not give us better rooms because we booked through Travelocity. The casino staff at the tables were rude.

After I stood in line at the Stratosphere for 30 min to check in, they told me that my check out time would be Thursday. I said, "No here is my email from Travelocity and it say Friday just like I requested." The lady says, "Well we only have you booked in our system until Thursday and you will need to call Travelocity." When I did I was pretty much called a liar and I only booked until Thursday and the confirmation I had really didn't matter. Wasted a lot of time over $70 but that's not the point. I own a car dealership and we strive for customer experience and this was not a good customer experience. We travel a lot and send our employees on lots of training out of state. I will be looking for a new way of planning future trips.

I booked a round trip with car rental and hotel through Travelocity. The flight was the only thing that was fine. I got off the plane and went straight to the car rental place (Avis). They told me that I couldn’t get my car that I already paid for because I am only 20. On the Travelocity website, it says if you’re underage they will charge you extra. Which I was fine with because I already knew that. Had to call Travelocity to get my money back and had to go through a different car rental place (Hertz). They took me and charged me extra, but they only had an SUV which is way more expensive than a car. After I got my car I went to my hotel I booked. The worker asked for my name and I gave it to her then she said she has nobody by that name.

I booked a trip through Travelocity just prior to the hurricanes this past season. My travel destination in St. Thomas was destroyed, and with no intention to rebuild that specific home, I had to cancel my trip. When I made my travel plans, I purchased the travel insurance that was suggested by Travelocity. When my vacation house was destroyed, I was told that the fine print indicates that I have to be the owner of the house in order to get any type of refund awarded by my insurance. I found this vacation rental on VRBO.com, and I don't know about you, but I'm not aware of many people who vacation to their OWN HOMES. It was suggested by the insurance company that I call Travelocity directly, which I did, multiple times.

They will charge you double and will never return your extra charged fee unless you call them more than 100 times. Some representative will listen to you for 30 min and will either disconnect you or they will transfer to another customer representative. It's a nightmare when you book your ticket with them.

Do not purchase Travelocity's insurance - there are so many loopholes. It's a waste of money. When I attempted to argue the point (they refused to cover a legitimate change fee) they kept me on the phone for over 30 minutes and kept telling me the same thing over and over - even after I repeatedly asked for them to stop and just book the flight. All told, Travelocity cost me over $800 in fees and alternate tickets that I should not have had to pay. I had been a loyal user for years and now will not only not use but will discourage others. They had the opportunity to do this right and keep a long-term customer but they chose not to.

Booked a round trip ticket with flight insurance. In the event of illness, injury and so on. I opted to pay additional money for this plan due to my having Osteoarthritis and a severe case at that. It turns out the night of my return trip I experienced severe muscle spasms in my neck and down my left arm. Unable to drive my rental car to airport leaving me trying to contact airline directly to no avail. I contacted Travelocity where they charged me 739.00 for new flight. Zero credit for flight I had paid for and insured. Referred me to a third party (ins co), and to simply start a claim to retrieve my original return flight amount, I have pages of paperwork and need a doctor's excuse to boot. I would have never spent the additional money if I thought it would not be useful.

These are the sequence of events: My brother-in-law living in Toronto breathed his last on Sep 30th, while I was in India. His services was scheduled for Oct 12th in Toronto. On Oct 4th, I booked my plane tickets as well as hotel (Trinity Suites) through Travelocity for 11th, Oct. The hotel price was $138.01. However, they charged me $199.00 on my credit card. On Oct 6th - 7th, while I was travelling back from India to the US, I received an email from Travelocity saying that I need to provide proof of identity via email and they wanted the following: A copy of your government issued ID and a picture of the name on the credit card, and the last 4 digits - within 2 hours for last minute bookings, and 24 hours for other bookings (please do not send a picture with the full credit card details).

I booked a flight and decided on a 2 stop (3planes) before final destination as it was the least expensive. The airline ended up canceling my 2nd plane 2 weeks before my trip. I never found out as Travelocity (nor the airline) sent me any notice. When I go online to do the check in the day before is when I find out. I called the airline first and they blamed Travelocity so they did not help me.

I booked a $130 flight through them and purchased a $20 flight CANCELLATION PLAN because I knew there was a possibility that I may need to cancel the flight. I found out almost a week before the flight that I did have to cancel it. When I called to cancel it they refused to refund my money because of the airline's policy. It is absolute nonsense. The bottom line is they are stealing money from people. Don't use this website.

Had to change flights due to cruise line cancelling cruise due to hurricane Maria. American Airlines issued a Special Travel Notice Affecting Cruise Customers waiving all change fees. Travelocity had already charged me $800 in change fees that American Airlines state they should not have. Travelocity refuses to refund or credit the overpayment. None of the 6 people I have spoken to at Travelocity can speak decent English and they all tell me a different story contradicting themselves and each other. Most stated I was not charged change fees. However, I have their itemization of what I was charged and it clearly shows I was charged $800 in change fees. Trying to resolve with American Airlines. Will never do business with Travelocity/Expedia again and suggest anyone else think twice. You are not saving money but only asking for grief.

Unfortunately I had to cancel a trip booked on Travelocity. I was sent a note that I would have a credit with Travelocity and I understood there would be a $200 change fee when using the credit. I called Travelocity which took an extended amount of time to get through and they told me the route I wanted to use the credit on was not available. Huh? I could have booked a new reservation right then on their site but somehow I couldn't use a credit to book it? They will find every excuse they can to not let you use the credit, I expect because they get to keep the credit. Do yourself a favor and find another booking site. I know I will for all future bookings.

On Sep 21 I sit down in front of my computer to plan my next family vacation, after I hit Submit I became aware of 2 mistakes on my vacation package, the first one was my own mistake (I misspell my wife name), the second one was a change on return flight that I did not select. Trying to solve issue #2 through online links on the website end up costing me ($140 X 3 Tickets) more due cancellation charges added by American Airlines. Calling and waiting 45 min on the line (both American Airlines and Travelocity) did not help on reversing the transaction or fixing my wife name on the tickets. 3 hours after the transaction I called Travelocity and decided to cancel everything. Even they have a 24 hour no fee cancellation policy (including American Airlines) I was left with $1200.00 dollars to pay on my credit card. I am still fighting the charges. I will never use this service again.

My itinerary said I would owe $501 at the Thrifty Car Rental counter and it included "all mandatory taxes and fees." When I arrived in Iceland at 4:30 a.m. I was asked for $650. I protested. I was told "it's the conversion rate." (Virtually 1:1, btw.) I decided to save the fight for when I was warmer, drier and better rested. The Travelocity "customer service" rep had a clear list of retorts ready for me that ranged from the absurd to the ludicrous. In the end, there was no remedy for me. The additional VAT of $150 was nothing they had control over. But he would surely pass on my concerns of FALSE ADVERTISING on their site up the chain. He consoled me that I was not the only person who complained. Do not trust the quote. It's not anywhere near what you will have to pay, despite the tag line to the contrary.

I booked a trip to Orlando and purchased travel insurance. Insurance states that I can cancel for any reason. I cannot go and they are happy to refund my hotel but will not refund airline tickets. The airline was the bulk of the cost at $1,700. I purchased the insurance for the whole trip. What good is it to cancel the hotel but not the airline? It makes no sense and I am FURIOUS. To make it worse, I have been on the phone for hours, missing a day of work to deal with these crooks! Crooks and there's not a thing that I can do about it. Me against them. It's despicable that this company can get away with this. From the other reviews that I've read, Travelocity is making a fortune from this phony travel insurance.

We selected the Nefeles Hotel in Santorini, Greece. To our surprise getting to the hotel was an trudge up the streets and our room at the hotel was 4 1/2 flights of walking. My wife and I are seniors (72 and 66) and this hotel created physical hardships for us. Nowhere in the hotel description was it mentioned that there was these conditions. We had to get another hotel and was told by the hotel management that there will be no refund. Our Travelocity rep simply stated the same and would not do anything for us. We are out over 1,200 dollars. We relied on Travelocity but they did nothing to describe the hotel nor did they fight for us for a refund. No personal service existed.

I purchased 2 tickets to travel to and from Portland, Or. I purchased Cancellation insurance so that I would be protected. Well, that was a huge mistake. Evidently, you have to be ill or dead to use the insurance. And according to other complaints lodged against Travelocity, travelers affected by hurricanes Irma and Maria could not use the insurance that they purchased either. One traveler stated that they had a friend in ICU and they would not honor the cancellation policy either. When do they honor the policy? DON'T GET THE INSURANCE AND DON'T PURCHASE FROM TRAVELOCITY!

We booked a hotel with Travelocity in Lisbon at the Olissippo Castelo. We were to pay the hotel at the end of our stay. Due to Hurricane Irma we were forced to leave 2 days earlier since all other flights were being canceled. They said we would have to pay them for the full amount and contact Travelocity for any refunds, which I do not understand since I did not pay Travelocity!!

Due to natural disaster (hurricane destroying Puerto Rico) we had to cancel our trip. Travelocity was the worst customer care that I've ever received, and nothing got resolved without me calling the 2 airline carriers personally. The total protection plan I purchased would not refund my money or save me from rebooking fees because they don't cover natural disaster of your travel destination. WTF. After 3 calls to Travelocity and over 2 1/2 hours on the phone yesterday, they did nothing to help. I called the airlines directly and they immediately cancelled my flight, gave me credits and waived the rebooking fee. I will never book with Travelocity again, and warn you not to either.

I had booked a trip, with cancellation insurance, to St. Martin before hurricane. Since travel there is not possible due to destruction I tried to cancel my plane ticket. Travelocity stated that this was a nonrefundable ticket. I tried to tell them this was due to an "Act of God", and not something I wanted, and they told me they could not do it. I stated I have travel insurance for this, and they told me it does not cover this situation. After trying to work with them, and I have been an excellent customer, I told them I would never use them again and contacted my credit card company who refunded the money. They were neither helpful, tried to resolve the problem, etc. They are terrible.

I purchase airline tickets through Travelocity with their Total Protection Plan. However even after proving that my travel companion was in the ICU they would not refund the ticket. I had other reservations with other entities who gave me no problems whatsoever. I submitted documents and answered phone calls for hours with Travelocity and they still would not refund it.

Had to change reservations due to a Hurricane, ticket were changed the original were First Class, they changed to coach without informing me. When I called back 15 minutes later, I waited on the phone, with three transfers to managers, then supervisors and THEN corporate for a total of 8 hours on the phone. Was told all was taken care of, given First Class. When I waited the 24 hour period for all the paperwork to be completed, I called the airline to inform them of a service animal, then told I wasn't ticked! I'm on the phone NOW for 3 hours and supposed to travel in LESS THAN 24 HOURS, to say I'm upset would be an understatement. This is the kind of service you get in a Third World Country. I will NOT be using Travelocity AGAIN!!!

I booked a round-trip flight for a trip to Florida and Disney World which was two years in saving and planning. I chose morning flights going to Orlando and leaving Orlando. But when I checked my itinerary I see that my flight to Orlando is leaving late at night not mid-morning as booked. Purchased cancellation Insurance but it does not cover flight errors #travelocityerror. And American Airlines wants $800 to change to a morning flight one way. Trip ruined, cannot pick up rental car getting there at midnight with two small children, cannot check into Condo in time. So mad I could choke Travelocity. Will dispute with my bank as I do not trust Travelocity to own it or rule in my favor. No way would I book a flight at this time working with a set Itinerary and timeline and traveling with small children, and will never ever buy cancellation insurance scam again.

Stay away from Travelocity! It took me 5 phone calls, the last of which lasted 2 hours! And what did I get for all my time and efforts? Nothing! I was trying to cancel a hotel reservation but it was impossible as there was no way to contact the hotel. Who puts a hotel on their website that you can't contact? The idiots at Travelocity, that's who.

Gets 1 star only because there are no zeros. I had to cancel my trip because of the hurricane. Trouble is, the hotel won't talk to me because I booked through Travelocity. I called Travelocity and they say it will be 25+ hours for a callback. Why even bother? Now I am out $200 for a hotel room I cannot use. Lesson learned; I will never again book anything through Travelocity.

I was quoted a total price of $212.80 for two identical rooms. When checking in I was charged $275.80. I was overcharged $63. The Hotel (Palmetto Inn Florence, SC) was rated a 3 stars by Travelocity but was not entitled to anything over a one star. Hotel only furnished one towel per room even though there were two people in each room. No waste baskets in any room. Had Swimming Pool which was closed. Had three ice machines which all were out of order. Advertised free breakfast but management told us there was no breakfast served. Advertised microwave and refrigerator in each room. One room had no refrigerator. Both rooms were not clean and beds looked as if someone just slept them.

08/24/2017, I booked Zocalo Hotel with no cancellation fee and was charged 417.03. Itinerary **. 08/25/2017, I changed my mind and canceled. I was only refunded 229.03 out of the 417.03 and per Travelocity, hotel charged 187.00 for canceling after 1 day. This was not disclosed. The cancellation fee even cost more than the room itself (157.81). What a very steep price to pay for nondisclosure of the cancellation fee of the hotel. Shame on Travelocity for the customers that are ripped off for non full disclosure. I want a full refund for my hard earned money.

I booked a ticket for my wife and my daughter to visit me from another country, and also purchased a "Total Protection Plan" for each of them. The "Total Protection Plan" said that the travel insurance covers cancellation and changes to the booked itinerary. I called Travelocity and tried to make a change for my wife and daughter's flight back to their home in another country. The customer service representative at Travelocity told me that the extra cost for changing flight would be more than $1000 dollars, and there is no money back for cancellation. The quality of customer service provided by Travelocity is low, and the "Total Protection Plan" advertised by Travelocity is worth of nothing.

Booked a car with Enterprise through Travelocity.com. My pick up/drop off location was Chicago O'hare International Airport. Once I booked my car, the confirmation said pick up/drop off location as Elmhurst, IL. I was a bit concerned about this. I called CSR at Travelocity and after spending 35-40 mins on the phone, they confirmed that the location will be at the O'hare airport. I requested an email to confirm. I trusted them because I've used Travelocity/Expedia for domestic and international travel before and I had never had any problems. Well this time was not the case.

I had an overseas flight back scheduled for Aug the 8th. My itinerary # is **. I had some medical problems that prevented me to take that flight. I called the Travelocity Phone #**. I changed the flight back for Aug the 16th. I paid an extra U$300 for the change. Note that my round trip flight cost me U$ 840. Note too that today's fare are: - Round trip (NY- Colombia-NY): U$460 and one way flight from NY: U$260. The info source is the WEB different agencies (Travelocity, Expedia, Booking.,etc).

I reserved a room for my daughter and myself only to find out an hour later she had made a reservation also. I call immediately to cancel my reservation only to find out that my credit card had been charged the full amount of the room for two nights. I was told that I could not cancel. I called my credit card company and informed them to dispute the charges and called the hotel back. They denied charging my account and said that Travelocity had charged the card. It will be 3 days before I get a refund on the $300. Very bad business practice. They should be out of business!!!

I used Travelocity to booked an hotel room for a trip to Toronto, Canada. Everything was fine before I checked my credit card balance. Travelocity charged my hotel room in US dollar without any notice. On their site, my room was in Canadian dollar and I live in Canada so I couldn't see why they would charge in US dollar. It turns out that they have an American site and a Canadian site. I see that if I pay on an American site I will pay with American money, but they didn't write the amount in US dollar. It's really frustrating to come back from your trip to see that you paid 70$ more than you were suppose to pay. I'm so disappointed.

I purchased airline tickets plus hotel at Travelocity.com. At checkout, my card got declined. When I called my bank, they explained to me that my card got declined because of a spending limit up to $2500; as my purchase was approx. $3400, my card did not go through and got declined. However, Travelocity took $1798 from my bank account. When we contacted them, they were willing to cancel this transaction and release the money back to us but they said we need to wait 48 hours.

Cancelled one of my trips which I received airline credits from ANA. Booked my new flight to Japan with a representative, they had to call ANA directly in order to book my ticket using my credits. All went great, paid the $290 rebooking fee and was told by the representative that she sent a confirmation twice, and to give it some time as email may be slow to process.

We reserved a rental car through Travelocity, and for some reasons decided to buy the insurance through them (270 ish CAN$/2 weeks). The contract we signed with Travelocity specifies that the rental location is open 24 hours, which is quite important when you pick-up a car right after flying, as delays occur. When we got to the Entreprise location at about 2:45 (our flight was slightly delayed), it turns out that the concerned Enterprise location was closing at 2:00. Indeed, having had known, we would have chosen another location for renting a car. Clearly, the contract we signed contained a mistake that mislead us.

I would give negative stars if I could. About a month & a half ago, booked a round trip to Miami w/ my husband on American Airlines, thru Travelocity. A few days later, we decided to add a few days to the trip, change our depart date from home. Spoke to customer service & was told I would have to pay $200/ flight to cancel & pick a new departure date (from home) & pay the difference. WTF. So, we went back online & booked a one way/ each, for the day we wanted to leave. American Airlines would not have lost a penny, we still had every intention on paying for a flight we were not going to be on. Our new Delta flight could not have been more enjoyable. Landed in Miami, had the time of our lives. Went to check into our American Airlines return flight home & it was cancelled. Not only had American cancelled our flight home to our kids, but Travelocity didn't notify us.

I reserved my flight in the beginning of March 2017 with Travelocity for my trip from Newburgh, NY airport to Portland, Oregon. I printed my itinerary and I also received two texts prior to my flight stating the same info as my itinerary. I received a third text the day of my flight with same info. I arrived at the airport two hours before my flight and they told me that the flight left about a half hour ago. Apparently American Airlines, about eight to ten weeks, changed the flight times for this flight. They asked me who booked me and I told them it was through Travelocity. The airlines said they have been getting many customers who booked through Travelocity and none of them were informed of flight time changes. She called someone at the airport to report that it was yet "another Travelocity" customer that missed their flight through Travelocity error.

Travelocity's travel insurance boasts total coverage... What a joke!!! $170+ to cover virtually nothing like it. Unless you've been run over by a bus, forget it! IT DOES NOT COVER ANYTHING EXCEPT ILLNESS. I took it out thinking it would cover all cancellations... NOPE! I will never ever use these people again.

When I go to the Travelocity website and try to get information on room availability in the Arnold/Bear Valley area in California and click on the information for Tamarack Lodge I get a message that there are no rooms available at any time. I know this is incorrect since I have visited Tamarack Lodge on many occasions and rooms are almost always available. So, as far as I can see, Travelocity is promoting false information to the detriment of Tamarack Lodge. I would advise any potential traveler to go to the Tamarack Lodge website at www.tamaracklodgeatbearvalley.com and book directly online, not through Travelocity. Meanwhile Travelocity should be held responsible for lost bookings at Tamarack Lodge as a result of their false information. I demand that Travelocity change their information to indicate that room may be available at all times but be sure to check the Lodge Website at www.tamaracklodgeatbearvalley.com before giving up.

I booked an airlines to Colombo this morning and it said guaranteed fares etc... When come to final legs... it jumped from $1,700 to 7,300. This site is a piece of **! Trying to scam people. I will go to hell to get it straight should they charge my credit card. What a piece of ** and I don't care who they are! People like this should be put in jail.

I booked, then cancelled, a hotel room within the advertised time period through Travelocity but was charged anyway for 3 nights. I didn't notice it on my credit card bill right away. My account at Travelocity said it was cancelled and I owed no money. I spoke to a supervisor at Travelocity who said she would personally address the problem and that I would get my money back, she would call me back tomorrow, etc. Heard nothing for a week, then I called again. This time I got an email stating they advocated for me but because it was a special graduation weekend, the hotel (Springhill) denied the refund.

I was on their website tonight to view and book a hotel for my trip, as I'm looking at the offers a banner ad flashes from Travelocity. This banner offers you an additional 10% off your stay is states that you will receive the 10% after completing the booking. That's it. There are no other requirements on this ad. I did finish the booking after seeing this ad and for some reason I didn't get my discount. So I called their customer service. After talk to three different people and wasting 55 minutes on the call I was told that I would not receive any discount. So don't waste your time with Fake Discount Ads from Travelocity.

When dealing with the India call center, don't believe a word. After four calls where they "guarantee" they will handle my refund. They never call back, they never email like they promise. They do nothing. Don't even bother with them, demand to be transferred to the American call center immediately.

So I attempted to book a DIRECT round trip flight from Phoenix to Denver this morning (res # **). I made the mistake of using a Travelocity "bargain fare," which apparently means there is no recourse ever, even though I paid $19 extra for trip cancellation insurance. At no point in time was I told that this might involve one or two connections, because had I seen that in the three pages of eight point font disclaimers, I would not have purchased the fare. It's not like this bargain was all that great. I saved $40 at most over a standard fare. I don't do connecting flights, period. I don't like flying to begin with as I'm not a small guy, and then on top of that, to have two landing and take-off cycles over four hours is hard on me. I could file a claim through the insurance but I prefer not to lie to them about being sick to get my money back.

I am currently now 45 minutes on the phone trying to cancel a flight I made! I purchased the cancellation plan for $38.00 specifically because I had an issue once before. Well, guess what? It doesn't REALLY mean you can cancel and get a refund! It's a money making scam and consumers need to be well aware. It stated cancellation due to death, illness. Illness has come up but Travelocity, who took my money, is not the one to give back my money. Must go to a review board with documentation, etc. Who knows how long that will take. Will not EVER use Travelocity again!

Booked flight for September to Uganda. Realized I needed to leave later. Called Travelocity and had no problem. However when agent rebooked my flight he misspelled my middle and last name inserting an "s" instead of "a." I called back within 15 minutes and have continually called, emailed and Facebooked. They just keep telling me an agent will contact me either in 24, 48 or 72 hours. It's been days and no special agent is contacting me. This is a big deal for International travel.

I booked a hotel, the hotel apparently canceled. Travelocity didn't notify me. I asked them several times why I wasn't notified with no answer. I had called the hotel for a late check in which they said they didn't have a reservation. This was of course after speaking with several people. They told me to call Travelocity. In the end, I spoke to 4 people over the course of 3 hours! The second agent said that they didn't have a different hotel so they would give me a $25 coupon for my next trip.

Travelocity needs to go away. Just had a terrible experience with Travelocity. We're in Ireland for a family wedding. My son arrived, and promptly was hospitalized with acute renal failure. He's in the hospital ICU and his Doctor feels he should stay a few extra days to recover enough to make the trip back home. Travelocity was absolutely no help, assistance, or even understanding. We only wanted to delay his return for 2 days. We were willing to pay the change fees, etc. The airlines told us we needed Travelocity to request a medical delay and they would honor it.

I live in Columbus, OH and my sister lived in Daytona Beach, FL. I purchased a ticket from Travelocity to see her. She had to flee Florida because her husband threatened her and there was no one in Florida for her to stay with during this time. She came back to Ohio. When I found this out, I called Travelocity. They asked me why I couldn't use my ticket. I told them the truth. They then told me it was a non-refundable ticket and that I couldn't get my money back NOR could I get a credit for the flight. The flight was on Delta Airlines so I decided to try them before giving up.

I will NEVER use Travelocity again or SPIRIT Airlines for that matter. ONLY after booking my package was I informed of the additional "OVER THE TOP" baggage fees along with fees to make a seat selection. The additional fees were nowhere mentioned until I booked the non-refundable travel. The additional fees amounted to 12% of my total package. Of course you can take your chances and pay the additional seat assignment charges. This was not an option for me as I was traveling with children and did not want to risk being separated on the airplane. I wish I would have read the reviews prior to booking by travel. Lessons learned.

There is fraud on my account! Happened 2 weeks ago while I was on vacation. Disputed via email. Now, weeks later I get an email to just follow up with customer service which is in India!!! ZERO HELP and sitting on hold FOREVER! What kind of garbage is this!? Tried Facebook customer service and got a LIZA who gives scripted answers and doesn't respond! The WORST!!! Stay away from these incompetent frauds!!!

The only reason I even used Travelocity is cause my flight to and from search pulled them up. Apparently they pay the search engine to come up first. So they have the chance to rip off unsuspecting travelers!! So unknowingly. I paid for the TOTAL PROTECTION PLAN. $34.00 EACH WAY. In case of sick or whatever. I did get sick and needed to reschedule. They wouldn't just cancel one flight AND reschedule. $200.00 cancellation fee. Then you have to file paperwork to satisfy the claim and wait for some ** to approve it in hopes of getting your money back. Some day. And even then would not schedule me a new flight. Wanted me to go back to ** and get frauded again.

I am filing a complaint against Travelocity for a flight that I purchased via their site. Because of medical reasons I was going to need to get surgery and change my flights to a week earlier. I booked through JetBlue as well as Delta where they told me that on top of any rebooking fees I would be subject to the $150 JetBlue and $200 Delta fee, okay. I spent approx. an hr with the agent going over the cheapest flight options as well. I told her to rebook my flights for the week earlier and to email me them as well as the medical cancelation policies. I realized all I had I my email was a one way flight and then otherwise just cancelation.

Reserved hotel June 4th... Check in was July 5th. One night was missing and rates went up after booking. Reserved the room at $121 per night... Upon check in the dates went to 133.99 for the first night with a $2 service charge and the second night jumped to 150.99 with a $2 service charge. Called Travelocity and was on the phone with them for 57 minutes... Ending with canceling the reservation through Travelocity and booking directly with the hotel at $118 per night. I will never book with Travelocity again!

I booked an international flight with Travelocity. If you read their cancellation policy it appears that cancellation or change is possible. I had a family emergency and they will not allow a cancellation or travel credit. This is so unacceptable and would never occur if I had booked directly with the airline. I have used Travelocity for years. They have just lost a very good customer. I will never book with them again. If you are flying international... PLEASE BOOK DIRECTLY with the airline!!! Learn from my very expensive mistake.

Make sure you know EXACTLY what you want. I booked some flights that turned out to be the wrong times so I had to re-book them. First of all, their instructions for changing or cancelling flights are crap. They're the same as Expedia's except their web layout is different and doesn't offer a Manage Bookings button which it tells you to click on. Basically you have to go to the airline's actual website and go through their cancellation policies which ends up costing you an extra $200 per flight to change! Also, you don't get a cash refund, you only get flight change credit... so you can only re-book your flight with the airline you cancel under.

I tried to check in June 8, 2017 which was the night before my flight to Phoenix, but was unable to do so because I was not given the code required by American Airlines to check my flight. I checked the Travelocity site and the information I had printed was the same. I was to fly out of DFW on American Airlines flight 2447 at 1:50 PM. I arrived at the airport express parking about 12:30 PM and went to the terminal to check in and discovered my intended flight to Phoenix was leaving at 1:05 PM. My daughter checked online and discovered that the flight number I was given was leaving Miami, FL at 1:50. I was offered a chance to fly standby, but wanted to be sure to get to Phoenix and opted for the 6 PM flight. Unfortunately, American did not have a plane or flight crew until later.

Their "Flight Cancellation Plan" is not what you think it is and is a pain in the ass to go through. Their "protection" only covers a very specific set events specifically death, injury, or sickness occurring prior to the trip that required a physician's treatment. It's not prorated based on booking and for the cost of it, you would think it would cover a lot more things besides a few rare occurrences of someone you know dying or fluke chance of injury/sickness prior to your flight. It's also not an automated process and they don't make it easy to file your claim. It will require physician's receipt, death certificate, police report, or what proof is applicable to your reason. For most people this cancellation protection plan won't help them and chances are it will just stack on top of whatever cancellation fees the airline has. It's a very deceptive practice and not accurately represented at all by their customer service team.

I had a terrible experience with Travelocity. I thought I had a great deal also purchasing their insurance, that is a rip off! Went to my destination and at check in was informed my bathroom had handicap access (I'm not handicapped), room looked somewhat worn. I flew back into another airport from which I left, my itinerary only stated the city of the airport so you would assume you would be flying back to the one that you left. I was originally placed on hold for an hour and a half on and off trying to change my flight which never happened!!! Buyer beware. DO NOT BOOK THROUGH THIS WEBSITE!!!

I took a great deal of time trying to book flights for my family. I chose seats and went to book. I called my bank to make sure there was plenty of funds available for this booking. Almost 2 hours later, Michael (who works for Travelocity) was clueless and could not understand why the booking was not going through. He wanted me to start all over! I was not about to stay on the phone for another hour so that he can redo everything that I just did myself! I made sure that they were not holding funds for my trip via my bank and will now book directly through an airline. What a **!

I used Travelocity to book an airline reservation and also to rent a car. When I checked my American Express bill I noticed they had double charged my Credit card $330 for the car rental. It is extremely difficult to get a live person on the phone at Travelocity. They do not have their phone number on their web site. I checked many other places for their number and when I called, I received a recording that said this is no longer a working number.

I planned my vacations since last December, I got several activities. Everything was going perfect until we got to Cancun. #1 Hotel Kin Mayab - we got rooms 2nd floor. No elevators. Well we put up with it, no other option. The swimming pool was closed for restoration so we were disappointed. Besides that hotel is okay for your $$$. #2 The tour to Chichen Itza was a nightmare. The driver had no clue he was driving in circles by the hotel zone. The van was in bad shape. REALLY BAD AC. We were picked up @11:30 am. We got to where the Cenote @Restaurant at 4 pm. The guy said that Cenote was not included which it was, anyway we went to the Cenote (4 persons). When we got to parking lot he was gone. He came back saying that we were not going to be able to go to the guided walking tour. We did, we stayed for the light and sound that finished around 9:30 pm, by 9:40 we were in the way back.

Booked a room through Travelocity. Drove 12 hrs. Motel said there was a computer problem and there were no rooms available! These travel sites are all **. Do the work and call around where you want to stay, they'll give you the same rate as these travel sites and you will have a room when you get there. Just another sad example of people trying to make money without working or accountability. Just do it the old fashioned way. Do it yourself!

Prior to online purchasing a flight from Denver to Vancouver, I read next to the "Purchase" button that I would be able to cancel for free and receive a full refund if I cancelled within 24 hours of my purchase. Upon reading that statement, I went ahead and purchased the ticket feeling secure I could cancel my tickets and receive a full refund. Three minutes after clicking "purchase" I wanted to cancel, so I submitted my phone number to their online customer service center so that they would call me when a representative was available. They promptly called me. The representative on the phone argued that the particular fare I purchased was non-refundable. He put me on hold two times to check with his superiors, but was unable to issue a refund. He put me in touch with someone else so that I could be sure. She also stated they could not issue me a refund. Travelocity falsely advertised a "free cancellation" on my airfare.

I was trying to book air and hotel for a trip to London. The price almost doubled when it came time to pay. I understand pricing changes. So I tried it 30 min later and it did the same thing. I also tried it the next day and it did the same thing. How can pricing always changed in the few min it takes to book a flight and hotel and always almost double. I think it is just dishonest.

My husband decided to book his own hotel (I usually do it). He went online somehow ended up calling Travelocity and asking to use his IHG disc. They told him no problem it would be applied at check-in when he showed his card. I knew this to be false. To receive your "rewards" and disc you have to book through IHG. I called IHG to verify they said yes I was right.

They did not provide a service but took my money and never attempted customer service. Very unsatisfied. Wish I would have read the ConsumerAffairs before I attempted to use them. All the reviews with 1 star was everything that happen to me. They cancelled my service but did not cancel my payment. I spent 3 times the amount by booking through Travelocity. False advertisement of service. No attempt to help resolve my conflict so that means that I was just out of thousand and thousand of dollars after dealing with them. STOP. Don't think you have a great deal. It's a great STEAL. It's a real and true review worst deal ever. Pay a little more go directly to company instead of this 3rd party. Talk about vacation gone bad use TRAVELOCITY.

Horrible. This was advertised as a "cancellation free" hotel. I cancelled many days in advance. Never got a refund. Asked 5 times. No deal. I contacted their website through their contact form, and they said, "Sorry, that form does not handle cancellations." Total rip off. Beware of "cancellation free" hotel Vittoria!!! Travelocity blamed in on them. They blamed it on Travelocity. 5 attempts. Nothing. Rip off. Don't use Travelocity!!! Don't go to Hotel Vittoria in Pompeii. I was never there. It just cost me $70 for my 'cancellation free' reservation.

I canceled a flight in June 2016 and was sent an email by Travelocity giving clear instructions. "Per your request, your flight is canceled. You have a credit of $2,652.80 USD with Cathay Pacific. A $200.00 USD penalty will be applied at the time of credit redemption. Your airline credit expires 6/6/2017. To redeem your credit, you must book your travel by calling Travelocity by 6/6/2017. Use of this credit must abide by the fare rules of the original booking."

This agency cancelled my father's flight without reasonable reason and they sent the cancellation a day before the flight where in fact it has been cancelled within 24 hrs after the booking and now they don't want to refund the said amount!!! It's not a small amount though!

I used Travelocity thinking it would save me money. I booked a local car rental and when going through the booking it asked if I wanted the car insurance - $10 a day. I added it to my rental request which looked like the third party Payless Rental and when I got to the car rental location the clerk asked if I wanted insurance. I told them that I already had added it to my rental request and as I was walking out realized that the insurance was $17 not $10- I paid it and have the car for one day instead of the original 5 as my mechanic was able to get parts and fix my car in one day. I returned the car and was refunded for the 4 days that I did not use the car.

I booked a hotel with Travelocity about a month in advance and also purchased the reservation insurance just in case we couldn't make the reservation. I ended up having a fairly serious health issue come up that was going to keep me from being there. I called customer support trying to cancel the reservation multiple time but none of the representatives I talked to seemed to care one bit even though I had purchased the insurance for this reason. When we booked the reservation they withdrew the full amount up front and when we were unable to cancel our money was not refunded and we were ripped off big time! The insurance is pretty worthless!

It's become clear that Travelocity/Expedia has no intention of honoring the trip insurance I purchased for a trip that was cut short due to a medical emergency. They have repeatedly promised to get back to us and haven't, confirmed a refund for a shuttle van that never comes, and keep asking for the same medical documents that have been sent multiple times. The runaround from Travelocity has been going on for months and it's clear they have no intention of doing anything to credit or refund any part of the trip. Don't ever use Travelocity - it's clear if you ever have a problem they are simply not going to be there to assist.

I booked a guaranteed reservation. I paid, by credit card, for the three days. My understanding of a fully paid reservation is that I have reserved and bought that room for the entire period that I paid for. When my son did not arrive on the first night, the hotel gave away the room. They took three nights payment, but re-booked the room? What value is a guaranteed reservation and why would one pay in advance if it has no meaning or value? Travelocity wants to credit back two night and keep one night? Why? They resold my room. I should not have to pay for any nights, as, when my kids arrived, they had nowhere to stay. DO NOT USE TRAVELOCITY OR THE LA QUINTA HOTEL CHAIN.

So I had booked a flight/car reservation on the wrong credit card, I called customer service to see if they would fix this issue (thinking there was no way because I was already charged). I spoke to a very nice women, her name was Angel. She was such a great help in helping me cancel my reservation and re-booking the identical reservation onto the card I wanted to use. She was very patient, because my Amex was not going through due to them thinking it was a fraudulent purchase, she even stayed on the line while I spoke to Amex. She was such a great help, I hope they treat Angel well because she is absolutely amazing at her job. I would recommend Travelocity to friends/family due to how easy this entire process was even with a mishap. Awesome company and awesome customer service rep!

It has been almost a year since my first post. It was a vacation package to Maui. The hotel in the package refunded my money and we rebooked with them with pleasure. Hawaiian Airlines opted to keep our money and through Travelocity we will never use them again even though they were our go to airline when traveling to Hawaii. They can thank Travelocity for loss of business. No response from Travelocity in almost a year. No surprise. Sounds exactly like their customer service. Too bad they took Hawaiian Airlines down with them. Still out a couple of grand. Do not use Travelocity.

Do not EVER go through Travelocity. They are beyond terrible!!! My husband is in the military and has been gone for 3 months training to be deployed and his leave date changed. Well when I bought the ticket I made sure to get the insurance for that very reason. He called first to let them know and he was told it would be $294 but the insurance would pay the 200 and all we would have to pay is the 94. But to me if I pay for insurance for that very reason we shouldn't have to pay anything extra!! So, I call and they tell me it will be $300 dollars but I myself would have to call the insurance and see if they would cover anything. So, I call the insurance and come to find out they will not cover a single penny. They cover for jury duty, a sickness, if you get fired from a job, etc... but nothing to do with military.

We recently booked a room thru Travelocity at Commerce Inn in Commerce, GA. This inn was advertised new. What a laugh. It was a dump. Would have left but, we were there for NHRA drag races and once we were there all motels were full. If I hadn't already bought tickets to race we would have left. I'll never use Travelocity again.

Don't use Travelocity for any travel reservations. I did and lost $335... In February 2017, I contracted with Travelocity to rent a car in Fort Lauderdale for a week in April. Travelocity immediately charged my credit card for $334.93. This was my first surprise because I've never had to pay for a car reservation in advance. When I arrived at the Dollar Rent-a-Car counter at FLL, the desk attendant said it had no record of my reservation with Travelocity, despite my repeated claims. So, I was forced to initiate a new contract, knowing that Travelocity had already billed me for it. I just figured that it would be easy enough for me afterward to get a refund for the initial lost booking.

I got an email stating they have great deals on rental cars, I happened to be needed a rental car the next day so I went online and secured one. I received the confirmation and noticed the size car I ordered was wrong so I called. I waited on the phone for about 20 minutes then someone came online and assured me it was correct. The next day I went to pick up the car and the Hertz said it was booked at the airport. I called a taxi and paid $40 to get to the airport and was told it was actually at the other location but they didn't have any cars. Hertz said I needed to have Travelocity change the pickup location.

Paid for a vacation to S Carolina via Travelocity. THEY changed our flight etc. When we complained they said too bad. We cancelled the complete reservation two months before the vacation and were charged the full fare of $1700. Fought it to no avail. NEVER USE TRAVELOCITY!!!

My Husband purchased 2RT first class tickets from Honolulu to Montreal in Feb '17. After being in Montreal for less than 48hrs, I had to fly home for a medical emergency. Travelocity agent #1 found 2 flights out of Montreal to Honolulu. Flight A had 2 stopovers; Denver & California and got into Honolulu 8 min before flight B which had 1 stopover in Chicago. I wanted flight B. Agent A said flight B was a better price with only 1 stop. I asked him what the price was, but he said he had to check with his supervisor. Agent #2 the supervisor Sheila asked me if my son was sick before we left, was he an only child, how many kids I had, what was wrong with him, and how old he was and was telling me what she does when her kids are sick-unprovoked by me.

I have been trying to get my complete itinerary from the Travelocity website for over 2 months. My vacation starts in 14 days so I contacted Travelocity Customer Service to get the information that was never sent to me and I could not review on Travelocity's website. After over an hour on the phone the Customer Service Rep comes back on and says that he cannot get the information and that they are having problems with their system. I then held on the phone for another 30 minutes to get the Customer Service Rep Supervisor. He (**) told me that there was nothing that he could do about it that Travelocity is having trouble with the system and he could not get my information. He then told me that I would have to call the car rental and the hotel to see if they had my reservations. That is all they could do??

Made a "Blind Reservation" with Travelocity to travel from Raleigh Durham to LaGuardia Airport, New York - that is, I did not know what airline, what time or what type of ticket I was getting, which was all decided by Travelocity and was told the ticket would be Non-Refundable, UNLESS I paid $19 extra for "CANCELLATION INSURANCE", which I paid extra, thinking I will be refunded the money if the ticket was cancelled as I had not made my car rental yet. I found that most car rental places do not do business in New York City as the City cheats its guests by charging $100 a day in taxes (five times or more of the actual rental costs paid to the insurance company) for renting a car there and I could not rent a car from the airport, which is paying more than twice the cost of the airline ticket itself.

I booked a flight through Travelocity for June 2016. I cancelled it due to illness. I have a credit of approximately 476.00. To book a new flight, I must pay a $200.00 cancellation fee and the difference between the new flight and the cancelled flight. Thus I have about a 276.00 credit toward a new flight. I understand this, no problem. The flight I want is approximately $386.00 so the difference is $110 which I would be responsible for.

insurance claim. The end result was I spent an additional $200 in airline change fees; never received $400 in promised airline vouchers; lost the chance to file insurance and flew to Mexico in airline seats 10 rows from my companion. I had issues with seats and the only recourse was to call Travelocity and the speed and length of time the agents take to handle an issue because they talk to their supervisor or the airline makes it an all day affair and not worth the effort.

Recently we booked through Travelocity for a 7-day trip to Holguin, Cuba and unfortunately due to unforeseen circumstances and a work emergency we were forced to cancel or change our dates. After speaking to two different representatives we were told two completely different solutions. One stated that we could simply change our dates as long as we stuck with the same company - Travelocity and Sunwing - which we deemed very reasonable.

I booked a 6 night trip with Travelocity which included airfare, car rental and hotel. I kept reading really horrible reviews about first hotel I booked, so I contacted them to upgrade my hotel, of course they were right on that to help for more money. I ended up booking a hotel that was absolutely horrible and I paid $109 a night, and the front desk was quoting people $99 a night. I contacted Travelocity while on my trip so they could confirm the price on the hotel website. They emailed and said they would get back with me within 48 hours. Never heard from them, emailed again and no response at all.

I did the booking on-line in very early February for trip in June, and the only stipulation--outside of scheduling--I had was that I wanted to fly 1st Class. I even checked the seating arrangements on the flights I had chosen when I booked them. Cute little arrows pointing to the seats at the front of the plane. Yay! Was notified of an itinerary change. Made the call and was promptly responded to, well and good. The change was explained to me, also good. But the small print on my itinerary said that seating could change and needed to be confirmed. Also good. I was not concerned about seating numbers but I had booked 1st class seating for my wife and myself. No question, no quibbling. 1st Class. And paid for it up front.

My Husband got a call that his Mother was gravely ill. In haste he went to Travelocity to book a flight and accommodations. He accidentally clicked "yes" on the wrong airport. As soon as he clicked on agree the flight and hotel info and his confirmation came on the screen he realized his mistake. He immediately contacted Travelocity to change the info. He was told they could not help him. This site had ABSOLUTELY no regard for what he was dealing with, he did not want to cancel the trip, just correct the airport. Now we are forced to pay for the flights and hotels that he used, as well as unused trip and funeral costs. Thanks a lot Travelocity! Way to be customer friendly - just going to show you have NO CUSTOMER SERVICE! NEVER AGAIN!! And I intend on bashing you to everyone I know!

I purchased a multi-destination ticket. After using the first leg of the ticket. I was told I could get credit for the second journey of my flight. When I spoke to the manager who does the calculation (scam) Travelocity they told me my remaining credit was $0 based upon their calculation. So, I asked them how could the second flight be worth $0 and what about the taxes and fees. They continued to avoid my questions and would not issue me a credit. I thought this was a professional organization, but now I see that it's not. Never again would I use Travelocity.com.

So a few months ago I decided to book a cheap flight home. I'm on a budget and had to plan accordingly. I also bought the travel protection plan just in case. Fast forward to now, I unfortunately can't go on this trip. The flight is non refundable or non exchangeable. The reasoning for my cancellation and need for a refund or something of value. So I called twice, first time took about an hour on hold, only to be hung up on and the second time... exactly the same thing happened.

Today, I went through the Travelocity website to reserve a vehicle in Tucson with plans to go to a certain city in Utah and spend a month there with the vehicle. When presented online with the motel options for the city I wanted to go to, I was offered a different motel in a different city! I did not want to stay for a month in the different city (which has no restaurants). I got frustrated and told the Travelocity representative on telephone that I would go to a different on-line source for travel connections. I suggest you do the same.

Their system had a glitch which caused duplicative flight reservations. After being put on hold and passed around to several people for 3 hours and 21 minutes, they refused to refund the funds. This big corporation is picking on a little consumer. Terrible.

Most frustrating place ever. Been trying to change a reservation for a flight that has been canceled TWICE in just a matter of months. Yesterday I was put on hold for about 20 minutes and was told I'd be charged $200 to change my flight because I was switching from a morning to an evening flight and I didn't change the flight THEY DID. When I asked to speak to a manager I never got one. Was just put on hold for about another 45 minutes and gave up. Called again today got a manager within 6 minutes. Talked to a manager for about 10 minutes but now and have now been on hold for almost 2 hours.. just waiting and waiting and waiting. I am never using them again or American Airlines!

I had booked a trip to Rome, Italy - my first vacation in 9 years!!! - through Travelocity, to fly via TAP Portugal. My oldest brother passed away several days before I was to take my trip, and I cancelled with Travelocity within 12 hours of being notified of his passing and specifically requested a full refund. Not only was the representative completely unsympathetic and unhelpful when I asked what the airline needed from me, she didn't issue me a refund - she issued me a full credit with the airline, promising someone would contact me RE: What next.

We booked a vacation package including air to Biloxi. My wife's mother was in a nursing home and is 98 years old. When our trip approached my mother-in-law became very sick and we were notified by the nursing home of her condition. We decided that it was better to cancel the trip due to her condition. Travelocity refunded our money for hotel and car but could not the airfare. Our insurance had stated on the Travelocity site that we could cancel for any reason. ANON I believe was the insurance company and would not refund our money. When we contacted Travelocity about the problem they more or less said we were on our own and did not offer to help. Find your own insurance or use Expedia.

I had a terrible booking experience and customer service with Travelocity. They present false advertisement on their deal tickets. The advertised ticket showed return from 10pm to 6am and when I received my itinerary, it showed return time for 5:30am in the morning even though I called to verify the time frame before purchasing the ticket. Their agent hung up on me the first call and was placed on hold for over 35 minutes only to be told that there is no refund or cancellation on deal tickets from their false advertisement and confusion to get people to purchase their ticket. I will never use their service again, never!!!

I had trouble with a hotel booking and needed to speak to someone in Customer Support. I made a total of 13 phone calls, and I never could get a HUMAN on the line or directed to the issue I wanted to speak about. I will NEVER use Travelocity and will tell every business colleague I know to do the same.

DO NOT use this company! What a horrible headache and waste of time and money. They hike up prices, so you're better off booking with the airlines directly and if your flight goes without issue, you're fine, but if for any reason you need to cancel or make a change... be prepared for a RIDE! You will have to babysit the process of ever getting a credit, by calling and calling and calling. They will lie to you over the phone, they act confused, tell you you will receive a voucher?? That's bogus and never arrives. If you attempt to use your "voucher" it's impossible, what a waste of money, it's a foreign SCAM! With foreign SCAM ARTISTS, do not use them. They provide no benefit!!!

I tried to book a trip online. The Travelocity website wasn't working so I called to book a package deal. First mistake, do not call these people. The Travelocity customer service agent overcharged me $1800 and promised a credit. Now, after weeks of trying to find the credit (after calling more than 10 times and emails to customer service) I've gotten nowhere but put on hold for hours, disconnected multiple times, lied to by about least 6 different supervisors, and given false phone numbers. They will not help (or give you their last names or corporate information to go further up, they just hang up on you after being on hold forever). Do not use Travelocity, Expedia, or Orbitz. It's the same company. They just give you the run around for weeks and incorrect information that leads nowhere if you have a problem. Worst customer service!!! And I see the same complaints online. THEY DON'T CARE!!!

I was informed that my return flight was canceled by the airline and I tried to re-book the flight for two days later. I was informed that there would be a 200.00 fee per ticket. I informed the agent that I could give up my existing tickets (which were already paid for) and buy new tickets for 147.00 each for a total of 294.00. I explained this in detail and it fell on deaf ears, even after speaking with the supervisor. In short I called American Airlines and they had my new reservations available for a minimal up charge of 120.00 for both tickets. It is my hope that anyone reading this does not book through Travelocity. One word --> Ripoff.

They have changed their business practices and their customer service is nonexistent. I never write reviews, but I feel the need to warn, and implore, others not to use them for your travel plans. This company has become unethical in their business practices. Not only have their policies become unfriendly, but it is impossible to communicate with a representative in a reasonable manner due to the drones they have working the phones, which are also the end of the line for any kind of resolution. I will never use Travelocity again! After using them almost exclusively for years, they have finally proven that they are untrustworthy and do not deserve a dime of my money.

Airfare Booking/Buying - They answer the phone and quote higher prices than I found online. Then when I ask to speak with a supervisor, they hang up on me. I then call back and tell another employee why I want to speak with a supervisor and after 15 minutes on hold, I hang up. I will NEVER again in my lifetime try using Travelocity.

I recently purchased 2 air tickets to Italy for my wife and myself on Air Berlin. Air Berlin canceled the flights that I had fully paid for. When I contacted Travelocity I was informed that in order to rebook on different available flights I would have to pay an additional amount totaling more than FOUR TIMES the original amount I had paid.

I got charged 3x for the same flight - Travelocity AFTER 2 HOURS didn't care, didn't help and scammed me. Booked online through their website. Charged for one leg of the trip three times and they couldn't give a care - told me to call my bank or the airline. TERRIBLE COMPANY - AVOID - NEVER AGAIN, NEVER AGAIN. WISH I COULD GIVE THEM A ZERO. PAY MORE, GO ELSEWHERE.

If you ever have a problem call Travelocity and you will reach a person in Central America who speaks very little English. And what they do speak I had to keep asking to "slow down" and "repeat". I will never use Travelocity again. NEVER! Another money hungry company that uses cheap slave labor to increase profits.

The WORST experience. I was hung up on 3 times. They would not honor the cheaper price from Expedia because I didn't have the photo showing the details but clearly it was still on Expedia and the agent confirmed it. I spoke to a manager and she hung up on me. I took the issue to social media but they still didn't care. They also booked the wrong dates on one of my reservations for a car, after I repeated the dates and times several times. It's also VERY hard to understand some of them. Never shopping on Travelocity or Expedia as they are the same company. I rather book directly through the airline and hotel. Spend the extra money but save the struggle.

Purchased tickets for my step-daughter to come out to visit her father, as he is not in good health. I purchased the trip cancellation protection specifically because his health condition could change easily. During her stay his health status did change. He was hospitalized and was going to need someone to be at home with him when he came home. Therefore we needed her to stay and help out. We wanted to change the flight. I was told that I could not change the flight as the airline specifically would not let Travelocity do that and it was out of their control. I tried to ask why they sold me a policy for cancellation and change knowing that the airline was not going to let them make those changes. All I got was the run around from someone in India. They did not want to give me their name, John **, or the address of the employer.

TRAVELOCITY AND WESTIN HOTEL RIPPED ME OFF. Travelocity's policy is cancel within 24 hrs no fees. The hotel I booked cost $1933 for three nights package. The Westin's policy according to Travelocity's site was cancel by 18 FEB 17 no charge, cancel after and a one night fee. I booked on the 25th of JAN 17 and canceled early 26 Jan 17. They charged me over $654 and are refusing to refund it.

The website had a price of 125.00 per night at VI Campground's. I was charged twice the price. In small letter was Water Island. I tried to cancel within 24 hrs of the booking and was hung up on twice. The first time I waited on the phone 40 mins then was disconnected. The second time I asked to speak to a supervisor and again was hung up on. I am traveling with a handicapped person and they had no regard for the situation. This booking site is the worst I have experienced.

dental work and the Hemingway Inn was available and it was listed three star on Travelocity and the pictures appeared to be of a quaint and cozy inn.

Travelocity sucks... Never book through them. I never write reviews... I thought booking my trip to Punta Cana through them and buying all their insurance would be safe. I had severe problems when I arrived at the Majestic Mirage Punta Cana. The hotel was not finished. The rooms were under construction. I spent 8 hours begging for help. Finally the hotel moved us to a sister hotel. They told me once I filed a formal complaint with Travelocity they could help me be refunded for our first day. (I bought 2 rooms.) That is not the case. Travelocity will not help me at all!!! They will do nothing!!! NEVER BOOK WITH TRAVELOCITY... If you have a problem they WILL NOT HELP YOU!!! THEY DO NOT CARE!!! THEY ALREADY HAVE YOUR MONEY!!!

On Dec. 17 our flight through Cheap Air was cancelled, due to weather, for the morning of the 18th. They would not re-book us. At 2:00 in the morning I found flights out on the morning of the 19th through Travelocity. I booked them, or so I thought. I got up on the 18th, to look for the confirmation e-mail, and only one, out of 5 tickets was there. The one was not booked exactly like the others, as it had a different return date. I called Travelocity, I was on the phone with someone for almost 2 hours. They could not find the reservation for 4 and could not book me another because they were having "trouble" and prices had also gone up.

Booking with this site is easy however the prices for the flights go up the more you look around on Travelocity and other sites (KAYAK, Expedia etc). This is incredibly frustrating and seems a bit devious. I don't know about any "extra" services they offered as compared to the other sites, they all seem about the same. There's an added pressure when you get pop ups saying "100 people booked flights for XYZ today" or "only 1 seat left" when there's not really only 1 seat left. Additionally, some flights don't show the seats left, so sometimes I'll pick out my flights and start making seat selections only to find out that my last flight won't let me choose my seats. This is frustrating as I have to sit next to my child for a flight that's going to take 9 hours. I would still recommend this site to anyone who needs to fly, they all work the same way and are all equally frustrating.

Booked a trip on Travelocity and because we knew there was a chance we would need to change the flight due to a family member who was in very poor health, we purchased the trip protection. The family member passed away a few days later, and we tried to change the flight. Travelocity (Dennis... Some kind of supervisor at their customer service) will not stand behind this trip protection. They point their finger at the trip insurance company, who absolutely will not do anything without a death certificate, copy of credit card statement, and all sorts of other documentation... And then based upon their review may or may not refund a portion of the amount paid. This trip protection is a SCAM!!! Don't plan on getting any money and/or credit from anyone if you waste your money.

I rented a minivan on December 28, 2016 in Oklahoma City from the Travelocity website for a trip to Texas with my family. The website asked nothing about where we would be going nor did they give any clear information about out of state rentals. When I went to pick up the van they asked me where we would be going of which I told them Texas. The gentleman informed me that the rental would cost me $300 extra and I would no longer have unlimited miles. Of course, I was taken back. I asked about this and then told them I was not prepared for that much more and all the man and I assuming the owner could say was that it is clearly stated on the NU Car Rental website. I then let them know that I didn't rent from them but from Travelocity and they didn't budge.

The travel insurance covers nothing. Not the hotel which allowed up to 24 hours advance notification of cancellation anyway; not the airline = Jet Blue itself has a policy of giving credit for cancelled flights, and not even the change fee - Travelocity policy is that the rebooking has to be made at the same time that the flight is cancelled, not later. You are far better off booking directly with the airline and taking their insurance. The insurance is just a way of getting $100 extra profit.

This is my favorite travel site for the ease of use and the low cost. I can always find the best deals and the registration is painless. Last weekend a friend could not find a room for under $300 and I went on Travelocity and found a comparable room for $120.

Easy to use and when a problem it is resolved efficiently. I use for both personal and business travel. I find asking for flexible dates and nearby airports allows for finding best pricing.

I booked a roundtrip flight for my wife and I scheduled to leave San Diego on 12/15/2016 to Austin. I also booked a hotel and car rental through Travelocity. When I got to the Virgin America counter on 12/15/16 I was told that my reservation was correct but that Travelocity had scheduled my wife for 12/16/16. I had to purchase another ticket so my wife could travel with me on 12/15/16. The extra ticket cost me an additional $448.60. Virgin America refunded me the original price that I paid through Travelocity which was $128.60 so I am out $320.00. I contacted Travelocity but "David" in the "Support Team" would not do anything about my situation. "David" said he could not even provide his last name. What a company! Travelocity has no positive customer relations. I will never use Travelocity again and I would urge everyone to use alternative companies that are truly professional and wish to have complete customer satisfaction.

Bought a ticket for the Jazz Fest from Denver to New Orleans, had to cancel flight due to a illness of a family member. Travelocity's policy was a credit. Tried to book another flight. They wanted double to fly even though flights were same price. Drove instead to check on my brother, stayed awhile but needed to fly back home for business. Called Travelocity to book one way flight home. Looked up online, cost $180.00, had a credit close to $400.00. They - Travelocity wanted credit plus $ 200.. for the one way ticket. Tried to use credit 3 more times, same, wanted me to pay almost double for flights you can get online or through airlines. Year went by, said I was out of luck and they kept my money. They are the worst company on the PLANET!!!

Using Travelocity to book Airline Tickets is not recommended unless you wish to be swindled. The site is set up in such a way that when you're near finishing making arrangements, there's a step where you cannot proceed unless YOU choose seats. This is the snag. It appears that you cannot finish, and have no choice without paying extra as much as $58.00 per ticket extra for "available seats." We were tired and anxious to book arrangements for family emergency travel. We tried to back up and go around this. It didn't seem right, but you are only presented with one opportunity with > a very inconspicuous check box prior, allowing the airline itself to choose your seats for you for free. A fellow traveler told us of how they had also been scammed previously. Even if it takes longer- BOOK DIRECTLY THRU THE AIRLINE! Shame! Don't let this happen to you!

Really hate to admit, but this ended up to be a mistake on my part, not Travelocity. Really sorry (and embarrassed)

I went to Travelocity's website and used them cause of the $200 difference between airfares per person. The price for round trip was 308.70 on website. After checkout price per ticket was 540.70. Customer service said website was not updated and sorry for the inconvenience but you can put in for price match which do not waste your time (useless). After I proved price difference on American Airlines website, they did nothing! On the phone with customer service 8 times and got nowhere. You speak to someone overseas and now they have all my information, you do not speak to anyone in the U.S.A. BEWARE. THIS IS A SCAM WEBSITE! They also do not bill you direct. They give your credit card to the airline so they don't bill you direct for the service but only their charge for using them. STAY AWAY FROM THIS COMPANY!

After booking a flight with Travelocity... and then cancelling the flight within the allotted 24 hours cancellation no fee period I found they did not credit my credit card. They did cancel the flight. I spent two days and over 4 hours on hold. When the call was answer, the representative was very nice but could not help me. They needed to transfer me to a supervisor and I was disconnected!!! I called back and was on hold for 1 hour 23 minutes. Alex then answered the phone, was very pleasant but could not credit my account as the amount was too large. Again I was on hold for 2 hours when I finally gave up. I have filed a dispute of charge with my credit card company. I will not use Travelocity again!!! They do not follow thru. :(

After having a major accident I had to cancel a flight I made through Travelocity. I called their customer service department and was told that I had to pay a 200.00 cancellation fee which I agreed to. When I called back to make another reservation and use my credit they could not find the credit and even though I had emails they would not honor the credit. After spending hours on the phone they refused to honor the credit. Further confusing things on the emails they sent me they had on the cover page itinerary they had written the correct destination but on a tab they had completely messed up and booked my flight to a town I have never even heard of.

I booked a flight and arranged a car rental through Travelocity, then found out that they had charged me roughly double what booking through the car rental company would have charged had I booked directly through them. Travelocity customer "support" was largely unintelligible (off-shore customer support) and the email query about it was basically "too bad - you were an incautious shopper and we have your money and we'll keep it." Lesson learned: go direct to airlines/car rental companies and skip the robbers in the middle.

I booked a flight and car reservation through Travelocity. When I arrived at the airport there was a systems outage at Hertz and they could not honor my reservation because I booked through Travelocity. I called Travelocity and they offered me a refund the car reservation which I accepted. After the call I booked a brand new car directly through a car rental company. A few weeks went by and still no refund from Travelocity. I called Travelocity to inquire about the refund and the agent helping me claimed that there is no record of the refund ever being granted to me and he would not let me speak with a supervisor and refused to help any further. I had to file a claim with my credit card company to get my money back. Absolutely terrible company and I will tell everyone I know to avoid them like the plague.

I booked a flight reservation with Travelocity from my pc, at home in the Central Time Zone, at around 12:45 p.m. on yesterday, Nov. 30, 2016. Travelocity has a courtesy 24 hour cancellation policy that allows you to cancel until 12:59pm Pacific Time on the day AFTER you make the flight reservation. So, I should have had until 12:39pm tonight, Dec 1, to cancel. That time has not arrived yet. I started trying to cancel the reservation before 10pm last night, Nov 30. That was less than 24 hours after I made the reservation. Travelocity's web system would not let me cancel because they were "Bagged," saying that I should check back later or call.

When I went to book a flight online it showed $282. When I went to the trip summary it showed $464. That is a $910 difference when purchasing 5 tickets. I got out of the site and tried it multiple times. Each time with the same results. I spent nearly 2 hours on the phone talking to 3 levels of customer support. I made one of them go through the same step by step procedure that I was going through. He came up with the exact same results as I did. He could not explain why. I will never go through Travelocity again!!!

Land in Orlando Thanksgiving night with car reservations through Travelocity. When we get to the car rental agency with a bus load of other people, there are no cars. They were overbooked and did not offer any solutions. They did not help re-book to other car rental places only took us back to airport to fend for ourselves. They did offer that would REIMBURSE cab fare from there to hotel and back the next day to pick up a car, but couldn't guarantee they'd have cars. It was a terrible experience.

I applied a coupon during the checkout process and the coupon was shown to be valid. After making the reservation, I noticed the final price did not reflect the coupon. Since the booking was nonrefundable, I could not cancel and rebook. Travelocity's customer service refused to apply the $10 coupon knowing I'm not able to cancel the reservation. Though $10 is not much, I still felt deceived by their checkout process.

I booked a hotel today with Travelocity. I found a cheaper rate and went online to use their price match guarantee. The website would not do it, so I called. I spent over an hour on the phone getting transferred, having customer service reps go back and forth with supervisor, getting a supervisor on the phone. In the end, she did see the lower price, but said she could not help me. I would need to cancel my reservation, restart my computer and try again, that it can only be done online. A huge waste of time, I took my business elsewhere. I will never use them again, and don't understand how they can post a guarantee and not honor it!

Bought travel protection plan from Travelocity. When needed to cancel my travel Travelocity wanted me to cancel my flight directly via Spirit Airlines. However, Spirit Airlines issues me vouchers to use within 60 days. I am stuck with these vouchers and may not be able to use it at all. Travelocity denied to issue me vouchers which can be used beyond 60 days. The documentation of the Travel Protection Plan does not state any limitation of 60 days when issuing vouchers. The policy does not have limitation for 60 days.

Travelocity is charging me for three night at a lodge. We only stayed for two nights but they are saying that we have to pay a cancellation fee. We didn't cancel, we stayed at the hotel. Travelocity is just insisting that we have to pay for the three nights even though on a number of occasions the hotel has told them that that is wrong. They are a bunch of idiots! I will never see that money. Book Directly. The rates are better and the service is better. There is no advantage to using Travelocity.

We made hotel reservations using Travelocity because their site stated that no charges would be incurred until we arrived. In fact, there was a pay now or pay later option. I selected the pay later, but was immediately charged with. Non-refundable one night charge. When I called Travelocity they changed their site to show a deposit was required, but did not offer any help with the charge. Do not use them! I learned a hard lesson and will never use them again!

I've now been on with Travelocity for over an hour... maybe 15 minutes actually speaking to a representative, the rest of the time I have been on hold. Book a package through them. Their website showed my cc was declined. Lie #1. The trip I was trying to book was a total cost (flight, car, taxes and fees... everything). That was lie #2. After card was declined I wake up the next morning with a notification from my bank showing Travelocity had deducted $243.65 from account. Which brings me back to the phone call I have been on (mentioned in first sentence). I was on hold with a supervisor - he has my "number to call me back in the event we are disconnected" because he read it back to me. I was just disconnected after 1 hour and 2 minutes. Think anyone called me back?? Nope!

On hold with rep for 23 min inquiring about our reservation and found as I booked room that it had already been booked at the same time, mind you they took monies for said room. Really disappointed and dissatisfied. Highly recommend using a different site, period.

In December 2015 my daughter and I were to fly to Reno for a Christian women's conference. When I made my flight and hotel reservations through Travelocity I was healthy but when the time to travel came, I was under doctor's orders not to fly. I called Travelocity and they were unable to refund even a portion of my $567.00 airline money. They did refund my hotel money. BUT I could use some of the money for future travel within one year. They would keep some of the money but it was never clear to me why they could not refund all of the money except that I had not purchased traveler's insurance.

Travelocity publish a fraudulent company. This company will charge 300 USD more, and they don't have real address, email, phone, and check in/out is in a public place for their safety. What "Midtown Furnished Apartment" had done was beyond my comprehension, and Travelocity didn't care about it.

On the confirmation page at the bottom of the page next to a bullet point, in bold font, it states: "Tickets are refundable." They are not. Don't book with Travelocity. This is intentionally deceiving and they know it.

I booked a hotel for 4 nights. Upon arrival I was uncomfortable with the safety of the hotel room. It opened to a parking lot in the back of the hotel in a questionable area of town. The shower had mold in the ceiling and the room had a weird smell. The following morning I found a safer, cleaner hotel but was informed that I could not cancel my remaining unused nights. Very disappointing that I was locked into my reservation even though it was unsatisfactory. If I had booked through the hotel I could have cancelled.

I booked a flight to Canada with Travelocity October 2016 and bought into its associated services, such as insurance and an automobile. Within 4 hours, I had to cancel the itinerary. I received written confirmation of the cancellation via email. However, Travelocity DID NOT CANCEL THE ASSOCIATED SERVICES. I did not become aware until I checked my November credit card account. By then, the start-date of the insurance policies had transpired and ALLIANZ refused to cancel their policy or issue a refund. To further insult me, the telephone representative in Mexico City declared I was in Canada and I could not possibly be calling from my home in the USA.

I don't know where to begin. I booked my honeymoon flight through this company. I went into our account a month before to make sure everything was good. I am glad I did because they changed our flights WITHOUT notifying us. I was then on hold trying to get a supervisor on the phone for 18 HOURS (I have documentation). All I got at the end was an "I'm sorry" which I know was scripted and a $200 voucher. When we got to our destination our hotel didn't even know when we were arriving due to TRAVELOCITY changing our flights, so we had to wait for transportation to our hotel. I then was stupid enough to try and use the voucher. It has been a headache from the beginning. I have told all of my friends, family, and co-works NOT to EVER use Travelocity. Horrible company, horrible customer service.

I booked a package deal with TRAVELOCITY - flights, accommodation and car hire for December. I expected ONE transaction for an amount of AUS $1200. Instead TWO UNAUTHORISED transactions were made out of my account. I reported these to TRAVELOCITY. I had to set up a twitter account to communicate with them. I had to cancel my bank card. I am missing $1500 out of my account. My bank is investigating the transactions however may take over 40 days to resolve! I have provided all the information I have to TRAVELOCITY so they can investigate Expedia and other companies they use. I am yet to receive any service other than back and forth emails that tell me nothing. I am yet to have these amounts refunded. I have no idea about the status of the actual package I wanted to book which means our plans to celebrate a milestone birthday are in disarray. NOT HAPPY.

I used Travelocity to book a round trip airplane ticket which cost $388 total; I had not previously used their services. I booked online for a trip planned within 3 months and while booking an option popped up to include flight insurance in case of change or cancellation, so I paid an additional $49 for peace of mind. A month later I discovered I needed to depart and return one day earlier. I called Travelocity to change travel dates, but was advised I selected the wrong insurance that they have many insurance options, but the one I purchased only covers me in case of a medical emergency. I replied the only option they offered is the one I purchased. I was told I would need to pay an additional $200 each way ($400) plus applicable change fees and tax, in other words, pay twice the price for the insured trip.

Travelocity sent an email offering 14% discount. However, no opportunity arose to enter the discount code. After 30 minutes on the phone with Travelocity, I ended the call and cancelled the reservation. Travelocity solicited my business and failed to deliver on their promise. WARNING: If promo code cannot be entered before credit card information is entered, end the process lest you end up with full charges and not discounted charges.

We gave away trips during our company picnic and one of my employees used hers as a weekend birthday trip in Las Vegas. The pictures were beautiful for the resort she chose, and the price was amazing. She took the 4 hour drive and the room she got was so not the room she expected. We booked a larger room on the website, and the confirmation came back different, smaller room for the same price. She got on the phone with Travelocity and not only were they completely unhelpful, they were extremely rude to her as well. Then she was charged an upgrade fee because the room she was promised had a balcony; this room did not.

I had booked round trip flights with insurance and had to abruptly change the first flight. I spoke with Travelocity, and even a supervisor, who offered nothing but mechanical scripted responses and were unwilling (or incompetent) to offer other viable solutions. They never once asked me WHY I needed to change my flight a simple 24 hours earlier. They never asked if I could fly into a different airport to try to save money, or cancel partial or anything. They only wanted my credit card. They should be ashamed of themselves taking advantage of family emergencies (we had a death in the family). Why even have the insurance? For a 'credit' with them that only lasts nine months? Never EVER again will I book with them or Jet Blue. Buyer beware!

I paid for airline insurance in the event of a cancellation... or something like that. After being called that my hotel had to cancel my stay, I turned to Aon Insurance who is the insurance I bought under Travelocity. This all began on 10/1/16. Today I received a letter stating that this is not covered by their insurance. WHAT DONT YOU UNDERSTAND PEOPLE? I WAS CANCELLED... NOT I CANCELLED. Travelocity and their Aon insurance is a scam! I lost over $408.00, and I bought insurance! SCAM SCAM SCAM BBB BBB BBB.

I booked my trip six months before my trip in my married name. I didn't realize it until I got to the airport. 1st out of the country trip EVER! To make a long story short, I was on the phone with the booking agent for 2 hours before they told me that they could not edit my last name. They kept blaming it on the airlines and when I placed the airline on the phone w/ Travelocity claimed that it was too much of a short notice. They basically say, "NO" until you say, "YES" to purchasing another ticket.

I have never been thought anything as confusing and unjust as this treatment. There are many levels of "supervisors" on the floor when you call in to Travelocity. You cannot get to the bottom of your concern. There are different answers, long wait times, the insurance is worthless. We had to cancel my husband's ticket due to an emergency operation. I was credited the $590, although, I will be hit with the change fee when HE re-books. And although it was my credit card, only HE can re-book. I had insurance, but it covers nothing.

In August 2016 I booked a flight and hotel with Travelocity to go to Hawaii. I was very excited and it only cost us 1400.00. FROM the very beginning the trip was horrible. I called Travelocity and upgraded my seat on plane as well... another 300.00. I get to the airport and they don't have my upgraded seats. They tell me I have to call Travelocity to figure out the problem. I end up sitting in seats that were not my upgrade and separated from my friend for a 6 hour flight. Then I get to the hotel in Hawaii and it's nothing like the pictures they show on travelocity. It's gross, dirty, sheets are filthy dirty and I look down and there are bugs crawling on my suitcase. I'm there maybe 5 mins. I go down stairs and tell them I'm not staying. They tell me I have to call travelocity.

First, I am or I should say was a long time customer of Travelocity until now. My wife and I booked a flight & hotel which I always do and wanted to change from economy to Business class due to the length of the flight. My call to Travelocity was from Germany and I had to call twice both times well over extended hold times once I started speaking to an agent. I also called the airlines because the first agent told me their system was not working correct and the airlines could make the change. In addition this same agent told me I could not get the same return flight. Now, after twice calling the airlines they explained Travelocity could make the changes and both original flights were available.

I rented a car through Travelocity from Thrifty for 4 days in Phoenix for $265 prepaid. When I arrive to pick up the car I was told that I did not have the mandatory insurance included in the price and was charged an extra $200. I enquired about my own insurance or credit card and was told that they do not accept my insurance coverage.

A flight we had booked in May 2016 was canceled in Oct 2016. Our originally booked Non-Stop flights on Dec 24th, 2016, were changed to flights with layovers. No credit or discount was offered for the change and the alternative flights. We were given added 2-3 hrs per flight (to & from) to our trip. Additionally we looked online and FOUND FLIGHTS with either shorter layovers OR Non-Stop options from the same carrier and yet Travelocity gave us no help in trying to reschedule to those options. We canceled our reservations with Travelocity and re-booked ourselves. Thanks to the short time frame between booking a new flight and our travel dates (booking in Oct to fly over Christmas - Thx for Nothing Travelocity!) due to the late notification, the trip ended up costing us an additional $400 dollars per ticket.

Back in Feb 2016 I booked a trip to Jamaica through Travelocity for myself & my daughter. We ended up using American Airlines as our travel airline for this trip. I purchased the trip insurance offered through Travelocity @ checkout because I wanted to be sure that I was covered in all areas in case something happened. Booking a trip 8 months in advance, anything could happen. Who would have thought one of the most powerful hurricanes in recorded history would hit the DAY we were supposed to leave for Jamaica.

Bruhhh Travelocity has been the worst experience in life??? It's a category 4 hurricane hitting Florida tomorrow, 5 being the worst and they expect me to fly into that to only get evacuated the next day. It took me 3 days to get any type of solution from them about this trip I booked through them‼️ 3 days‼️ They're talking about deploying FEMA workers and yall expect lil Ol me to go. I am a college student who doesn't travel. They didn't want to give me a refund. All they kept talking about was the policy, the policy, the policy but I doubt the policy said you couldn't make certain things happen when a category 4 hurricane is coming!! Category 4 is right under what Katrina was category 5!

So... Got an e-mail from Travelocity they have a "great deal" for me. I was looking for a one-way ticket from LAX to DEN (x 5 of us...) and they showed a price much better than any other search site: $106.48 "live one way". Then when I tried to book, the base price changed: Traveler 1: Adult $133.10, Flight $110.70, Taxes & Fees $22.40. Thinking maybe the price maybe changed, I did a search again and again. It showed again the "$106.48". Classic bait & switch!!!

My sisters & I make an annual trip every year together. This year we wanted to try an all inclusive in Cancun. I checked the web for a travel site & chose Travelocity. We made our plans which included airfare in July & was told to continue to monitor their website for $ changes and I had until April to make changes. I upgraded our reservation to better rooms approx 3 weeks later. No problem. Now the $ has dropped significantly $1747.39. I called and was told that I would have to pay numerous penalties & fees. It was fine when I was upgrading but when I just wanted the better price they were not willing to accommodate me. Terrible customer service. Please be aware of Travelocity.

Travelocity sucks big time just like everyone else says on these reviews. I booked two flights and in hour I realized it was the wrong day. It happened to be the second airline didn't have the flight (was cancelled shortly thereafter). I called them and they said no problem. I had 24 hours to cancel. Done. I thought. I went straight to airline and found the ticket cheaper at a better flight which I actually get the seat I want.

I recently booked a trip through Travelocity for $336 which I thought was a very good price. This price included my air and hotel for a 2 night stay. Unfortunately, the additional airline fees and taxes were not disclosed to me on the Travelocity website. The $336 was listed as the TOTAL price. After I entered my credit card information and confirmed my reservation, I received an e-mail from Frontier Airlines that was $150 higher than what Travelocity stated was my "final price". My final price ended up being closer to $500. Had I known this, I would not have booked the trip.

I usually don't waste energy complaining but this time, even if I will spend as less energy as possible on this company Travelocity who made me already lose too much time and money I prefer to warn any potential customer: DON'T BOOK WITH THEM. I booked a return ticket that was refundable (with a deductible) in case I don't use the return BUT a few days after I bought it, the first flight was changed (which I accepted) and then they started to change the return date as well. As that new date could fit, I asked for the rerun which became impossible. Instead of telling directly, every time I called I was transferred to a few people, put "on hold" more than 2 hours sometimes, with promise to call me back within 48h which they never did. I have lost the value of the return ticket by now as despite my follow ups, the same scenario happened every time I called. Better pay a little extra when you book a ticket and to be on the safe side. What a scam!

I bought an airline ticket for a good price from Travelocity and was happy to purchase it online. During checkout, though, it automatically charged me to choose a seat, even though there wasn't any indication on the site that I would be charged. I tried to undo this seat selection to no avail. I purchased the ticket, even with the $9 charge, and then called customer service to see if they could cancel the seat and cancel the fee. After an hour and a half ordeal, in which I tried to explain multiple times that I just wanted to cancel my flight and go through another airline, my ticket was finally cancelled. The customer service representative called me several times, even after I explicitly told her not to contact me. This was a terrible experience. I will use the airline websites from now on to book flights. It actually ended up being cheaper just to go that route!

I booked a flight with Travelocity!! Filled in my name in the Travelocity form exactly without any spelling mistake, and in the same order as it is in my passport. "Claudio von **". I'm 62, I know how to write my name, I pay attention to details. Special Note: I have a title from Europe "von" before my last name. Since I fly a lot I learned out of the experience that computers, especially American ones, never know what to do or where to put this little "von" title. Sometimes they miss it altogether, and often they write it all together in one word with my last name, that's obviously incorrect, as it is not written like this in my passport. To avoid this writing it together I purposefully filled it in this order.... name: Claudio, middle name: von, last name: **.

Travelocity sucks big time. They just stole $350.00. Yes TRAVELOCITY stole $350.00 plus $25.00 travel protection plan money. If I do not purchase another one way ticket the woman at Travelocity stated they would not refund any of my money even though both tickets were purchase individually - one was for today September 8th 2016 on Delta from Kansas City to Allentown Pa and the other was a return trip on Sept 19th 2016 from Allentown Pa to Kansas on Atlanta. The woman at the Travelocity office stated Travel Protection insurance was basically was a fraud invented to collect an additional $25.00 from any sucker who falls for Travel protection!

I booked a flight for my husband and I to attend our son's Veterinary School White Coat Ceremony four months ahead of time. Our flight was scheduled to leave at 5pm on a Thursday. We arrived to the airport at 2:30pm. When we tried checking in, the agent couldn't find our reservation. I gave him the confirmation that I had printed out. Upon checking the flight number, the agent informed us that the flight actually was leaving at 3:20pm and it was too late for us to catch that flight. No other flights were leaving for our destination that day. The next day's flights were booked. The next flight that they could get us on would be on Sunday, too late for us to attend the ceremony. We were devastated.

I tried to book a round trip ticket to Cancun from JFK. They offered me the flight there with InterJet, however the flight back, which I wanted because my companion flew with it was not available and just to put this reservation on hold I offered it with Air Mexico. The customer service rep assured me that the reservation was fully refundable till midnight pacific time the next day. I kept checking return flight with Interjet in Travelocity website, but it was not still available. The next day I decided to check with InterJet directly and there was only one ticket available. I paid and obviously had two reservation in the moment. All my attempts to cancel Travelocity reservation online failed.

I flew from Seattle to Auckland via a ticket I bought on Travelocity. Due to medical reasons I needed to come home early. I decided to call Travelocity (from New Zealand) to see if I could pay to change my ticket. Travelocity said it would cost over 500 dollars to change a ticket from Auckland to Seattle to an earlier date. Albeit I'm not a travel agent but I'm finding that very hard to believe. As I had already spend $90 calling Travelocity from an international phone line, I hung up and found another way to get home. Luckily, a family member was able to use their frequent flyer miles to book me a ticket home right away.

Six years ago I received a Travelocity $100 gift card as a wedding present. Finally getting around to trying to use it, and find that Travelocity no longer offers or accepts gift cards. I reached out via their website and Twitter, since I had no notification that the gift card was going to become worthless. The back of the gift card states the gift cards do not expire. In my opinion they owe me $100. Reaching out to the website and Twitter has been nothing but boilerplate response. I attempted to send an email to their CEO Roshan Mendis, but it just bounced back.

I should have read the reviews for Travelocity before booking because then I would have seen all the 1* reviews saying exactly what I've also experienced the past couple days with them myself. I was booking a flight for my friend and I from JFK to Santa Rosa, California - round trip - when I was given an error message with my itinerary # and told to call customer support with it for further assistance.

Looking back at my family's first time using Travelocity, I can assure you we won't be using it again. My mother had booked a flight, got her itinerary, and everything was crystal clear. We had already booked stuff in the country we were visiting and we were packed and ready to go. As we were getting ready to leave, the day of, my mother checked another email she had gotten. The itinerary was totally different! My mother and a good friend of hers were on the phone for hours, talking to people who got them nowhere, people who didn't even know very well English!

I booked a vacation online w/ Travelocity for a house in Grand Cayman on 7/29/16. The booking was done w/ confirmation & awaiting the departure for 8/7/16-8/15/16. On 8/4/16 I got an e-mail saying my booking wasn't booked because the hotel overbooked & I'm no longer able to stay at the house that I got for my family vacation. I can only get 8/7/16 - 8/12/16 & the last 3 days go somewhere else. Now imagine I got me a 5 star residence for $4,765.20 for 1 week, the now wanted to put me, my wife & 3 daughters into a 3 star villa. I've been on the phone back & forth for 2 days and yet nothing has been resolved. I called and spoke to 8 different people in India & America, I still haven't gotten anything resolved but yet my $4,765.20 is still in the hands of Travelocity. A family vacation for 5, paid $4,765.20 & yet we're w/o a place to stay. I paid them & I'm getting nothing back in return for it. HELP, HELP, HELP!!!

I thought I would give Travelocity a second chance. Bad mistake! They have screwed me twice now. They will not get that chance again. I will never use them again. I've had to call 2 times now for this recent overcharge. I've spent almost 2 hours on the phone with them. This last time I asked for a supervisor. (The first person gave me her name but conveniently I could not talk to her when I called back.) They hesitate to give you a name and won't give you a direct phone number. I wish I could send them a bill for the time I had to spend on the phone with them. Please do not use Travelocity. I am trying to be hopeful that the supervisor I spoke with will actually do the refund but I was trusting the first person would follow through and do that too. We'll see. Keeping my fingers crossed.

I was a faithful and longtime customer of Travelocity. Booked a Junior Suite for 9 days/8 nights at the Cofresi. When arrived to the room, I was disappointed with the garden view, which was far from a garden. Called the front desk and begged for them to change my room, the front desk told me to call the next day and talk to the day supervisor. I did that the following morning. The person at the front desk kept blaming Travelocity. I reply "I guess I'll be checking out earlier", was ignored. So the fourth day when I was checking out 5 days earlier. They asked me for the reason I told them about my earlier complaint, and the person at the front desk said "call Travelocity if you want a reimbursement for the 5 nights you did not use, because you booked with them." I left in tears.

I needed a last minute rental car so I went to www.Travelocity.com. It's supposed to be a quick and easy way to rent a car... this has been the worst experience with any travel company in the history of my existence. 1st Problem: Booked me a car in a location that DOESN'T exist. 2nd Problem: On hold for 3 hours to resolve matter. 3rd Problem: Call disconnected multiple times. 4th Problem: The "on -hold" call finally answered to tell me to call back in an hour. 5th Problem: 5 hours later, problem not resolved. Told to call back later and then call magically disconnected. Life is great when your expectations are met when using a service. It's how you are treated as a customer when mistakes happen that reveal the issues within a company. Never book through Travelocity. They don't care.

I "was" a long time customer of Travelocity; until they made a mistake on a phone booking. Although it was clearly a mistake the agent made, they refused to resolve the matter. Over 3-hours on the phone with customer service (if you can legitimately call it that); issue elevated to "customer service tier 3" which basically meant a customer service agent that actually spoke fluent English explained their terms and conditions that do NOT protect you even if they made the mistake in the travel booking.

I tried booking a package and got an error message so called in to agent. She attempted to book but got error message. I asked "will my card be charged?" She said no. So I asked for her name. She refused to give it so I asked for Supervisor. I waited on hold for over 45 mins with no check in at all and finally hung up. Called back in and asked for Sup and was put on hold for over 15 mins no check in and hung up.

Booked a trip for me and my wife to the Garza Blanca Preserve Resort in Puerto Vallarta. We were supposed to get all inclusive and an ocean view. The week of our trip, the hotel tells us it's not all inclusive, and that we would not get an ocean view. Here's the best part... The hotel rep tells me a lot of angry Travelocity customers have been arriving there thinking they are getting ocean view and all inclusive and that Travelocity's website has been having issues lately.

Booked our trip to Breezes, Nassau for 8/3/16, 6 nights. This is our second trip here, and one of many times we've used Travelocity. Wife booked trip cost 3000. Less than two days later she seen on Travelocity! that the same exact trip ocean view and same flight times had reduced 600. She called to get some help and was told they would see what they could do. Heard nothing for two more days so she called Travelocity and they said she had never talked to anyone. Well my wife had notes and named the associate, and asked if they would refund the difference. Well that's a big No!!!

7/15/16 - Thank you for refusing to help me. Your customer service reps are the worst. I bought a plane ticket for my mom to go back to Florida and my computer auto populated my first name in the passenger name field instead of her name. Although all the other passenger information like birthday, sex, and last name were all correct, your reps refused to help me and fix the first name. A simple little mistake, and no one from your company wanted to have the courage to fix it.

I bought travel insurance for my recent travel. My first leg of my flight was delayed by two hours thus resulting in me missing my connecting flight. They provided another flight that was 16 hours later. That flight too had an hour delay. Spent a combined 6 hours on the phone explaining my situation. Was given a reference number for my claim. Every time I called back for a status update I had to speak to a foreigner and explained my whole story why I am making a claim AGAIN.

So I'm sitting about 2 miles from the hotel I thought I had booked for 7/7/16. When I get to the hotel, the guy said Travelocity booked me for the 8th. I paid an extra 40$ thru Travelocity. To stay at some dump. The site claimed it to be the best in the area. Said it had free breakfast with your stay. When I got my first room key, the room the guy gave us had no door knob on it. The lights were on and so was the tv. Someone was living in it. When I got my 2nd key for another room, the room was dirty. Crumbs from other people eating in there were all over the floor. There was a spitter bottle on my nightstand. Hair in the bathroom drain. The bathroom you couldn't even turn around in. There was a meth head/prostitute living on the other side of the building.

This is a messed up website with untrained staff. I booked a flight from Toronto to Houston. They used Westjet's reservation system to make the booking with westjet flight number. Went to West Jet counter and was told its a Delta flight and not west jet as Travelocity has used their system to make the booking. Went to Delta and no record of booking. They asked me to call Travelocity to get the booking info and the ticket number. After 1 hour on the phone with them and three different people I was told its actually a United Airlines ticket and I should call them. Called United and after 30 min finally got the info needed. Missed the flight and had to wait another 10 hours to get the next flight and pay an additional $150 as the next flight had different fare structure. Called Travelocity to file complain and they didn't give a damn. I warn everyone to stay away from this website. Its a scam. They will make your booking and not pass the info to the airline.

In Ireland and had problems with their site as the wrong day got booked. Approximately 2 hours on the phone with promises that never got enacted on. What a joke and waste of time. They actually never could fix their own problem. However Travelocity thought it was okay to make promises. Thanks Travelocity for making a bad situation worse.

DO NOT USE THIS COMPANY. I did not learn the first time or second time. Every trip we planned had EXTRA CHARGES WE WERE NOT TOLD ABOUT. The room had a $50 extra charge each night! Car rental was $250 more than they told us. THEN, the car rental place Economy rental car in Cancun charged our credit card $500 that we do not owe and will not stop trying to get this money from us. We had to cancel card. Travelocity has been no help. They disconnect call when they find out we are having issues. Move on... if the price is cheaper... guess again!

This is by far the worst company I have ever made flight arrangements with. I'll start by saying my original flight was pushed back which delayed me from my connecting flights. I was told by the desk attendant I could catch another flight in Chicago which took me to Fort Lauderdale, Fl instead of West Palm Beach as originally booked with the price of $779.20. Hence, I get to Chicago which I'm told that flight will not get me to Fort Lauderdale, FL until this morning 7/7/16. At that point I'm told by another attendant the only flight I can get will be to Miami, FL.

Room had no working air conditioning. Had Sleep Number beds that did not function. Had no working phone in the room. I attempted to contact Travelocity (no phone number that I could find anywhere) and when I went to the Travelocity website and requested a call back I NEVER received one. So I had to find my own alternate accommodations. I contacted Travelocity via their website, providing an email and contact phone number, on July 2, and still haven't heard back as of July 5th. Thanks for nothing! Travelocity may be good for booking but USELESS for support.

Booked a stay using the Travelocity.com website. During booking process the website explained $97.00 room rate and $50.00 for taxes and fees plus $90 cleaning fee for one night stay. I would not recommend this website or resort.

My wife and I planned a family vacation using Travelocity for the flight reservations. We had been long time users of Travelocity and rarely ever had a problem in the past. Travelocity no longer exists as it once did. Apparently they have been purchased by Expedia (Microsoft) and ever since then their customer service has been non-existent. What's worse is they have begun to defraud the public on a massive scale. We purchased airline tickets for a round trip flight to the west coast. We were provided the ability to select seats on the Travelocity website.

I am writing in regards to a trip we booked at Purgatory resort in Durango, CO. The pictures showed a brand new condo with a beautiful kitchen and fully loaded. To our surprise, when we arrived, the condo was built in the 70s and had not been updated since they were built. To make matters worse, we found out from the people running the premises that they normally charged $120/night.... Travelocity charged us $150/night. The price would have been well worth it if it were the same condo they showed in the pictures.

We booked a flight and hotel with an agent and he lied to us repeatedly on two separate issues and when we received confirmation emails we realized the dates for flights and hotels were all wrong. It wasn't even until I contacted their customer service agent that I realized he hadn't even booked the hotel for the correct dates. We spent hours on the phone trying to correct the problem. In the end we just cancelled everything and even then it took 1 hour and 46 minutes on the phone just to get a refund for their mistake. We then immediately found cheaper airline tickets on our own and another wonderful hotel. Don't waste your time and money with Travelocity. Awful experience.

In April, 2016, we booked four tickets through Travelocity to Paris. On May 11, we realized that the names on our passports didn't match exactly. My husband needed to add "Sr." to the end of his name, and I needed to add my maiden name in addition to my middle and last name. We didn't need to change a passenger name, just add more to it. From May 11th to May 22nd we made 17 phone calls to Travelocity regarding this seemingly minor issue. We were kept on hold for 6 hours and 25 minutes, dealing with 17 "representatives" and 3 "supervisors" who, though polite and friendly, were completely unable to make these minor changes and confessed that they had never heard of the airline they represented.

This is the most atrocious and difficult customer service that I have ever experienced while trying to book an all inclusive vacation. I will absolutely never book with Travelocity again. When calling to inquire about my reservations I was disconnected twice. After being on the phone with a customer service representative that had claimed to process my account and then waited for over a half hour to never receive a confirmation on either end, only to be hung up on again.

I wish I would have read the reviews before dealing with this company as I am currently dealing with long wait times while they are suppose to be calling hotel. I made reservations on May 2nd for a condo in California. My grandson and his team are in the national dirt bike races. Of course they charged my card for the full amount. Our dates are 6/22/16-6/26/16. I was not able to go on the first day so I called the management company to make sure my son-in-law could pick up keys only to be told I don't have a reservation. After many calls to Travelocity the condo management company reserved another condo and wanted payment. At this time my family is on the way to the condo. If I would not have called about the keys they would have arrived and would not have a place to stay. For 2 days I have been trying to get a refund from Travelocity and all I get is a runaround.

I declined the Flight Protection Plan three times AND was charged for it. Then, when questioned, they say they will not/cannot/won't cancel refund the declined charge! This should be ILLEGAL!