Spirit Air Reviews

Spirit Airlines grab you as you are purchasing luggage. So I flight down we had one carry-on price of $42.00, check in bag $31.00. On our return flight within 4 days the carry-on bag went to 50.00 and the check in bag went to 42.00. Why would they charge such ridiculous prices. Be Aware. Yes flight was 150.00 round trip, reasonable but then they slam you with the baggage prices. Also, they do not offer any drinks or snacks for free. You are charged 14 dollars includes 3 ginger ales and a cheese package. Not worth it. I will no longer ever use Spirit Again. The only thing that was a positive is we made our flight back to Boston.

I arrived at the gate @8:16 and the gate closes at 8:14 but it was a two minute delay and they told me I can't board for security reasons! I went to Jet Blue and thank god they had another later flight to my destination in Florida which was only a $40 difference but I explained my situation to several of the jet blue employees and they said They should have never denied my flight for 2 mins! Jet blue assured me that they would have never done that to a customer and I regret not booking with them in the first place! I tried to save $40 but in the long run now I lost $156 so from now on, Jet Blue is always gonna be my airlines to Florida! Spirit can go bury themselves in a ditch! Voracious money hungry pieces of crap!

I was held at the Fort Myers Airport in April due to the flight being oversold. They gave us a voucher for two free return tickets anywhere Spirit flies. They gave us 60 days to book the flight and I think they could be for anytime over the next two years. We booked the flights to Las Vegas from Detroit and returned from Los Angeles to Detroit in October from October 7th to October 16th. The value of the tickets were $686.00 of which we paid $199.00 for the taxes and fees.

Canceled a flight without notification by email. No reimbursement for hotel or car rental. Next flight almost 48 hours later on a week vacation. No notification to check bags 24 hours in advance online, otherwise fees are double. To sign in at counter, additional $20. Extremely rude supervisor at ORD named Suzi-Lazy, uncaring, and completely unhelpful and unsympathetic - gives the airline and even worse reputation and needs a course on customer relations. I'm a multimillion mile flyer - this is by far the worst airline ever, including those of poor 3rd world countries. Avoid at all cost. There are many other reviews that basically say the same thing. There is no customer support by phone. All this airline can do is apologize and occasionally fly.

I don't know that I have ever experienced anything like the horrible service I saw on Friday. I was at the airport 3 hours early and at the gate. When we arrived we asked the gate agent to confirm our gate. We thought it was strange that she looked at the screen, make a face and then told us that all was good. In hindsight, we just lied to our faces to avoid having to help us. My wife and I sat right across from the gate waiting for an update. At around 9:40, I randomly checked my email only to find out that our flight had been canceled 45 minutes ago. No announcement, no recorded call, no text.

I knew better than to book with Spirit. They are by far the worst airline, with the worst customer service. Today they told me that it was my fault I missed my flight -- after they changed the time to 40 minutes earlier. They said they don't notify customers if the change is within an hour. Terrible customer service. Terrible. Terrible. Terrible.

When I made roundtrip reservations for a trip from Myrtle Beach to Plattsburgh, I made a mistake and clicked on "Checked Luggage" inadvertently. When I tried to go back and remove the checked luggage, the system would not let me. That error cost me $120. When I called Spirit, I was told that they do not refund, but would issue a Reservation Credit. Problem is: I have to use the credit within 60 days. Big problem with that: I travel about once a year, so the credit will be expired when I am ready to travel.

If I could give Spirit a negative rating, I would. I had no previous experience with them, so didn't question it when Expedia booked my return flight from Seattle to Atlanta on Spirit. In short, this airline is a scam. You may be paying amazingly cheap prices for the ticket, but by the time you pay for checked baggage, a carry-on, the exorbitant prices they charge for in-flight snacks and beverages, you will end up paying more than you would have for the same trip with a different airline. What made the least sense to me was the stop in Detroit - everyone got off the plane, waited around the gate, then got back on the same plane to continue the flight to Atlanta. Ridiculous is a kind descriptive. The flight crew pushing credit card applications during the final minutes of the flight to Atlanta was beyond absurd. I will never fly Spirit again, and strongly recommend that anyone considering flying with Spirit look elsewhere.

I had a flight from Guatemala to the States and was already dehydrated from the illness I suffered while traveling. Once through security, I bought some bottles of water to take onto the plane with me, but the Spirit associates told me that I was not permitted to bring the water onto the plane. I was forced to throw the water in the trash. Then, once on the plane, I had to wait a couple of hours for the opportunity to buy bottles of water for $5 each. I know Spirit only cares about money, but I will never fly them again considering that they care much more about a few bucks than about my health.

I booked a flight on Spirit Airlines and I needed to cancel because my doctor didnt allow me to come down for the procedure because of a serious medical condition. They gave me the runaround for two weeks. Still have not got my money back. They kept the flight active. Long story short the flight was canceled so I wouldn't have been able to even make my procedure which would've caused me to lose my money that I paid for my procedure in the first place... Scam.

I had flight from Portland to Chicago. I was having additional baggage. So I booked it online and paid appropriately. Later when I got my bags, it was in the worst condition. The zip was broken, top end of the bag was damaged as if some wrestled with my bag and had done rock bottom on it. Luckily I didn't have anything fragile in it. Otherwise, it would have been a big loss. Caution for future travelers. Never use Spirit Airlines if you have many baggages.

On 6/25/17 and 6/28/2017 the start of the flight was rough and my family was scared for their life going and coming back home on the air lines. This has been the worst experience I have ever been in on a air plane. I can understand turbulence can happen but to feel like the plane was going to crash on both flights is something my family and I would not like to go through ever again. At the return home flight 440 the plane was delayed, overbooked and dangerously unstable. After a two hour delay coming home on 6/28/2017 we boarded the plane to wait another hour on a hot plane. The air was not working, the bathroom water was not working, the staff was terrible and rude. When I returned home I made a formal complaint to the company and they offered me a fifty dollar voucher for my family of four after I told them we was scared to return.

After paying $52 to check a bag on flight NK705 from LGA to FLL. Once I got to Fort Lauderdale my check bag was damaged and wrapped with tape. Spirit baggage claim didn't want to help and sent me to TSA... TSA did nothing and gave me a card. I went back to Spirit airline. Asked for a manager. The ticketing agents dismissed me. Try to push my bag to the floor after which they got the sheriff. LESSON FOR ** PEOPLE. DON'T FLY SPIRIT AIRLINE. ** NOT WELCOME OR HAVE RIGHTS...

I was on time for my flight and when tried to check in they wouldn't give me my ticket. They said I was late and I wasn't so I missed my flight one hour before it took off. That's why I'm going to sue there is.

Bought the cheapest ticket online. If only I had read the reviews. The airline changed departure times and gave conflicting arrival instructions through a series of 14 emails beginning the night before departure. Following instructions that the flight was delayed two hours, and to arrive 2 hours before departure. We left for the airport accordingly. During the drive to the airport, another email was sent that the departure time was moved up again. When we got there thinking two hours early, my husband was rudely told he had missed his flight. No refunds, no apologies. But the worst was yet to come. He still needed to get to Portland. The last and only seat available was $600 first class. Not wanting to miss the funeral, he bought the ticket from another airline. So to travel from LA to Portland Oregon we spent $800, because of Spirit Air incompetence. I Will Never Use Spirit Air Again.

I understand that Spirit Air is a low budget airline, so I know not to expect all the thrills and frills that come from other airlines (like snacks and two free personal carry ons). However, Spirit Air is a business that needs to cease and become defunct. I don't wish for people to lose their jobs, but Spirit needs to be out of business. They do not know how to treat customers and they also lie to customers as well. I booked a ticket from Atlanta to Chicago for an early am flight. At first they delayed the flight, (no call or text with this information by the way... Found out via speakers at the airport) and then cancelled the flight due to "weather." Now, how is it that the weather is only impacting SPIRIT AIR??? All of Southwest, Delta, United etc flights still went to Chicago. I get to the counter to speak with an agent, and they say they can't do anything about it and I have to get a refund or go tomorrow morning.

What a horrible airline. They don't care about anyone. Not their customer. Not no one. On July 15, 2017 I had a return flight that was delay then finally cancel leaving in me stranded New York with nowhere to go. They claim there were no flights to Orlando til two days later. No vouchers, nothing, just excuses. I had to spend an additional 600.00 to get home. Please someone close this airline down. They play with people livelihood and don't care. Never ever again will I fly this horrible airline. I hope to speak to corporate soon.

If you are planning on flying in the future DO NOT BOOK WITH SPIRIT!!! They cancelled our flight, claiming it was "weather related." Meanwhile every other airline was deporting and arriving, including Spirit was arriving. An hour later Spirit sent out a flight to Atlanta, and claimed they couldn't send our flight out because it was still "weather related." After requesting to speak with the manager, the airline called the cops instead. One hour later, we finally talked to the manager where they refused to give us a hotel to stay in, a rental car, or a refund. Not to mention the next available flight for Spirit is Thursday (2 days later)!!! So they expect us to pay for a hotel for the next 2 nights, and a rental car. In order to get home tomorrow we had to get a flight with United at 6AM to Newark, where I'll have to catch a ride and get dropped off at Atlantic City to pick up my car. Oh, and I'm sleeping in the airport. So, share this, DON’T FLY SPIRIT.

Booked a flight thru CheapOair, and Spirit turned up. It was the lowest price and a non-stop from Seattle to Detroit and got me there at a reasonable time. One: They charge for everything and I mean everything!! $104 round trip for one checked bag (ticket + bag $500 so far) since I wanted some legroom due to having stents in my legs, I had to pay an extra $40 round trip. Tried to call them and ask about medical conditions but got tired of waiting on hold for over 30 minutes. I had my backpack and measured it, figuring it would be close on size to their Free one carry on bag. Got to airport and they said it exceeded their allowed dimensions, so had to dole out another $94 round trip!! So now cost is $634!!

Horrible customer support, misguided website, took money out of my account instantly within three seconds. Try to cancel my reservation, took $180 penalty to cancel all within 3 seconds. Waited half hour on the phone, rude customer service, gave me only partial refund. No wonder why these airlines are making cheating honest customers.

Horrible. God awful experience! Could not find anyone who knew, or experienced the process of going through the process! I left a computer at the side of my seat. Walked off the plane through the no return gate and remembered my computer. Went to Spirit desk and had a bear of a time with the fellow in simply getting making a phone call and having someone check! My computer was in that little space between the window seat and the plane. Not highly visible. People getting off the plane are interested in getting off the plane, not looking for a relatively hidden computer. Nobody would allow me to explain and pass the information to onboard personnel, where the computer was located. Hey, my mistake. HEY... SPIRIT give a ** attitude in helping.

Took my family to this airline. Missed the flight because of the employee and staff working here. One staff told me I did not require to check in at the beginning and told us walk through. When I was boarding the flight they pulled my family to the side and let everyone in and then talk about my problem last. I would never take this flight again because they are discriminate to racist. Never again taking this airline.

I was scheduled for a very early morning flight from Atlanta to Houston in February. I had a situation that caused me to get to the airport much later than I needed to be, and after being in line for 30 minutes the plane was boarding and there was no way to make it to the gate. I don't blame the airline - this was my fault. It was Super Bowl weekend and I didn't see the email from the previous night warning me about the extremely long lines and I missed my flight. I blame them for the incredibly rude and condescending way the agents spoke to me. Even before I found out they weren't empowered to help me salvage the situation, they were unprofessional and stood around the counter chatting and arguing about who was going to help the next customer.

I took the flights from Chicago to Houston, Spirit Airlines lost my checked bags, for this bags I paid 52 dollars, and next day when I call them they just told me to wait. After 12hours they said found the bags, they will let delivery company send to me, and told me will take 8hours, that's sucks, from airport to my place only take 20 minutes, they said take 8hours, and then just hung up my phone. They even don't care my feelings, no matter how many times I call, just hung up my phone. Spirit Airlines is worst airline in the USA.

Where do I begin!!! My wife and I travel all the time up to three times a year. My wife is a smart shopper in that she tries to obtain the best possible fares for our travel. Spirit Airlines seemed to offer the best price and a direct route to our destination - Boston to Las Vegas. Little did we know that that was just a bait on the hook. First, and because of family issues, my wife tried to go online to make some changes. Their site is not consumer friendly and it was impossible to do any changes. After an hour of frustrating trials online, she decided to call customer service. The wait was over an hour, and then the rep had such a strong accent, that she had him repeat himself numerous times to try and understand the reason behind the hundreds of dollars charges for the changes.

My cousin has been travelling the past year with Spirit and never had a problem until tonight. We checked her in for her flight to Honduras and the lady gaves no problem. She paid for her luggage and we were or so we thought. When it came time to go through security there were 3 women at the door checking the boarding pass and very rudely told my cousin she had to go back and pay for the backpack. Meanwhile other passengers were passing without paying or being checked. We asked to speak to the manager. They told us in a very nasty way to go back to check in.

1. When you purchase a tickets and 2. Have been cancelled because of cancelled flights, later look at your credit card statement. Somehow I was charged for 4 tickets, all for the same dates and credited a lot less than what I paid. My friend took me to Chicago for my morning flight departure from Spirit Air Chicago O'Hare to Las Vegas for my nephew recital and other nephew’s graduation. When I arrived at my gate around 6-7 am I was told my flight was cancelled, I had already gotten my booking ticket before I left home, still no call, text or email telling me my flight was cancelled, so I went to the ticket area to cancel my reservation and refund.

This is the worst experience I have ever had in my life! First, let me start by emphasizing that I cannot believe this airline is still in business after all you're doing to so many people at the same time. I had two flights canceled. I had to wait over three hours in line to find out my second flight was also canceled. When I got to the counter the customer service rep told me she would be giving me my money back since there were no more flights going out that day. I have been waiting for an entire week and no refund has reflected on none of my statements. I called you and now I am finding out that this request was never processed, and to top it all off, I am being told that I have to wait another seven days for you guys to process my request and refund my two accounts.

I was on a flight in January coming from Cayman Islands to North Carolina airport this past 2017. At that time the attendance got on the loudspeaker and said that anybody who applies for a spirit credit card can have 150,000 Mi free even if they are not approved. I believed it and filled one out. It was just a little form and had no information about the credit card interest. I was not concerned because I would probably not have activated if it wasn't good. I forgot about it and six months later I got a credit card in the mail from Spirit Bank of America. The percentage annual rate was much higher than what I had.

Had a flight canceled two hours before a flight out of Houston on a holiday. Upon contacting Spirit customer service I was offered a flight out the next afternoon or the following day. I had work meetings beginning the next morning and plans for that evening in my destination city. I had to get home that night. Requested the airlines book me on another flight that evening with another airlines (there were 10+ flights leaving the same airport that day with availability) was told that Spirit does not do that for customers. I cancel the flight and book with Southwest, for an additional $100 - on top of an $80 flight.

When departing out of the Houston International Airport on 7/5/17, I experienced terrible customer service from both Spirit Airlines ground staff at the baggage drop off and TSA. The Spirit staff were not polite when asking for help and didn't provide accurate information when asking for assistance with baggage information. TSA was unwilling to accommodate my pleading request to use priority check-in to avoid missing my flight. Getting to the airport at 5:25a should have been enough time to make a 6:30a flight. The service and attitude of the Spirit ticketing and gate support as unacceptable. Spirit should learn better CRM. Spirit should inquire with United on how to provide better customer support.

I booked a trip to Las Vegas as my first vacation in 5 years. My brother was getting married so I took my son, boyfriend, and mother. It was the cheaper option by at least $200 but PLEASE don't let that fool you. The listed price may LOOK cheaper but with sneakily added on fees it's not even close. Let's start with baggage, $30 each way for luggage under 40lbs (most airlines allow up to 50lbs and if they charge it's much less that that). I waited until about 3 days before my trip to pay for my baggage and they charged me an extra $10 each way. So for 2 suitcases I had to pay $160.

I was attempting to book two flights but didn't correspond simultaneously... I booked the first flight. Then upon booking the second flight... I realized it wasn't available. I called customer service to cancel the initial flight since my associate was travelling with me. Customer service issues me a 60 day credit in lieu of a refund. I felt the credit time was too limited but was reassured that an extension could be granted. I called to book my flight today expecting to redeem my credit. Customer service informed me that because of the one week discrepancy... My credit is null and void. This company is definitely a scam and lacks the moral compass needed for success.

Spirit cancelled my connecting flight (along with ALL of their flights that day) from Ft. Lauderdale to St. Thomas due to "bad weather"... funny all other airlines were managing to get out that day! Then they say they will refund you but can't tell you the amount. My BF and I had to pay another $711.00 to book with Jet Blue (super nice company) in addition to the $1300.00 we already paid to Spirit. We were stuck in Ft. Lauderdale for 2 more days before we got out (another $140.00 to stay at a Days Inn).

While flying with Spirit on June 24, 2017 was the worst experience of my life on a flight. Customer while checking in was the worst. The customer service workers were rude and un professional. They speak to you with such rudeness!! I paid $222 for bags and the worker tried to charge me another $136 for the same bags. The flight attendant which was male was also rude. Before I could finish talking to him he walked away. I tried a second time and he did the same thing. The flight was freezing and of course no blankets. Couldn't sleep due to the seats didn't recline. Can you imagine a 5 hour flight sitting straight up the whole time. My luggage was ruined and my shoes.

We were very nervous given all the negative reviews but I have to say we were pleasantly surprised! The cabin crew was very nice and although we had a booked flight other than the crew asking for volunteers no one was booted off the flight. The planes we took were very clean and I watched the attendant frequently check the bathrooms to make sure those were kept up to order as well. We paid for bigger seats so I recommend that highly! I would definitely fly with them again! Very pleasant all six times over an 11 day trip.

My wife and I booked a round trip from Philadelphia to Dallas on June 17, 2017 to June 24, 2017. Both flight were cancelled. On the 17th there were nine, yes nine delay notices then on the following Saturday the 24th there were 5 delay notices until the dreaded cancellation. Our checked bags were paid for but never saw the inside of the plane. Spirit rebooked us on American Airlines both times and we had to pay their baggage fee. I inquired at the airport about a refund. The Spirit employee said the baggage fee it's non-refundable.

OMG!!! The only reason this company can offer better fares "initially" is because they charge you for every single thing after you book your flight!! Seriously, would have been cheaper for me to change my flight to any other airline than to continue on this road of "VISA charges"!!! When I went to "check-in online", I had to create an account, a pain, but I couldn't get past the screen without giving them all of my info. NOTE - as I am writing this review... They just announced delayed another 2 hours!!! OMG!!!

If I had the option to give negative stars I would have. I have never in my life experienced such a circus of an airline. And frankly not sure how they are even in business. Upon arriving to check in almost 2 hours early. The line to check in and check baggage was out the door, in short making me late to get to gate. Having obtained my boarding pass, the flight left 20 min early!! They never announced flight departing or my name for that matter over loud speaker. Flight left with my luggage but not me. HORRIBLE customer service! Spend the extra few dollars - save yourself the headache. Not worth it.

Flight via Dallas to Panama was delayed 2 hours due to God knows what which would have been all right except it made us miss our flight from Fort Lauderdale to Panama with nothing else available. They said they were not affiliated with any other airlines so could not help us get another flight. Left us two seniors stranded at the Fort Lauderdale airport where we had to fend for ourselves to spend the night and rebook on United Airlines to get there the next night. No offer of a hotel room, no cup of coffee, no help of assistance, no nothing. Only God may help you if you fly on Spirit. They have got to be rated the worst airline in the US.

I was very disappointed the Spirit Airline lied about their cancellation of my flight from New York LaGuardia to O'Hare, Chicago. 1st I was told by the counter employee that the flight was cancelled due to thunderstorm in Chicago. Then right the way I called my wife & told her about the cancellation. She told me there is no thunderstorm now & predicted no thunderstorm or rain later. I also called the farmers market manager that I will not be able to open the market tomorrow because of the flight cancellation due to the thunderstorm. She was very surprised & told me there no storm now & later.

I had a Spirit flight from Newark to Houston cancelled two days ago for no reason. I re-booked for today. It was cancelled again as they said plane could not get there due to weather. Anyway, I am out $1,100 for 3 nights hotel, $1,500 for having to re-book a one way fare to Houston tomorrow and $150 in car rental extensions. Next Spirit available was Thursday. This would have meant 3 more hotel nights. They have refused to pay for anything other than offering me a couple of $50 vouchers. Spirit Airline is Anti Consumer. This company is a loser and I will not fly with them anymore.

These ** have a business model designed to harass any customer that requires any sort of assistance. They say that they encourage "self-service" for customers to reduce customer service cost. So they charge $25 for any changes done through customer service. So to avoid those charges, customers will do them online. Then there are things that the customer is NEVER able to do themselves online -

I had booked my flight more than month ago so we can have our son's first birthday party and enjoy the vacation time with family and friends who were flying from other states. Unfortunately, the birthday boy and his parents couldn't make it because the SPIRIT decides to cancel their flight at the time we arrive to the airport.

We arrived to the Ft. Lauderdale from our house to get to Atlantic City, because that is the only airline that flies there. As we arrived everything was normal as the airport goes. As we were awaiting to board our flight that we were supposed to board at 2:18 and leave at 3:03, the name was magically removed from the departure list and the gate led TV (that says the flight info). As people were beginning to get confused. They started to go up to the gate to ask where it went. But all they got was a trashy woman on her phone with her BOYFRIEND! She told everyone in a bad tone that it was canceled. So five minutes before departure and we all still weren't on the plane that was actually there and they just told the customers awaiting to actually board the flight.

I just want to give Spirit a great review. I was afraid to ride them but if they so bad why are they so full, the flight was on time, my one personal items made it. I was worried about that it had wheels. Also staff was awesome, friendly, cheap flight, clean plane, seats awesome for the money. Don't believe all the bad stuff.

At first flight was delayed due to bad weather at place of destination earlier. Then the crew was unable to flight us back so they lied saying a different crew was going to flight the plane once the required paperwork was done. We sat in the plane for over 2 hours before they decided to inform us that the flight was cancelled. When we asked why the flight was cancelled, every employee including the supervisor in duty were all rude. Some blamed the other airport while others blamed their corporate. Once all this mess was over, it was past midnight. No hotel rooms were available and many of us had to sleep at the airport. Some of us had small children, but they could care less about the inconveniences they were causing their customers. This was my first and last traveling experience with this company.

On 6/15/2017, Spirit Airline suddenly cancelled my minor child ticket home. Customer service hung up on me and refused to help get her home by any other route. Spirit wanted rebook her on 6/19. I guess it acceptable for a 17 year old to live in airport for 4 days...alone. This is unacceptable.

Had an early morning flight to Las Vegas for a weekend. Flight was canceled 4 hours before the scheduled departure. Spent 2 hours on the phone with a customer service department that could barely speak English. Only to find that their fix was to put me on a flight the next day with a 5 hour layover in Detroit. So we ended up going to the airport where the airport staff was far more helpful. They were putting people on different flights from different airlines and got us to Las Vegas the same day. Turns out they had made some staff cuts to improve customer service and then did not have the staff to fly. Then Spirit sends out a "Sorry for the Inconvenience" email offering a $50 voucher valid on the next flight in the next 60 days. Seemed like a joke!!!

I am appalled by the deceptive policies listed on the Spirit Airlines website. We needed to cancel a flight and the manner in which the "refund" policy was written it initially looked as if I would lose $90 for cancellation so that I would at least get a portion of my money back; however, when I continued with the cancellation process I discovered that an additional non-refundable fee of nearly $40 was not going to be refunded and the proverbial icing on the cake was that the refund wasn't even a refund. It was a credit for another Spirit Airlines flight that would expire in approximately 60 days.

OMG! I have traveled all my life. Some pretty sad airlines, one that even allowed farm animals on board. But I have never had as bad an experience as I did with Spirit Airlines! If I didn't know better I would have thought I was being pranked. Pay for our seats, pay to select your seat, paid in advance to check bags and paid for TSA PreCheck to zip through the lines. I knew Spirit was a discount airline so I was not expecting much, in fact I prepared myself for a crappy flight. Figured I would get on board, put my head phones on and recline the seat and ride it out. How bad can it be?

I started receiving (by email) flight delays at 1pm the day of my 7:40 pm flight out of Atlanta to Philadelphia. In the emails I was directed to still arrive at the airport an hour before the original flight time. I arrived at 5:30 even though the flight was delayed by 2 hours. Once at the airport the delays kept coming by email. Every delay got later by an hour for six straight hours. The gate attendants said it was due to weather in Tampa or Ft. Lauderdale Florida. But all other airlines were coming and going out of the same hub. They were rude and uncaring.

Horrible, horrible experience... SPEND The EXtra MONEY WITH ANOTHER AIRLINE!! It's worth it! Trust me you will regret it!! The airline delayed my flight 6 times!! Then never called for final boarding call! Horrible customer service! I wish I would have just booked another airline to get me home sooner!! Other airlines call a final boarding call and make sure all passengers are on the plane! They don't care! Save your money.

I bought a round trip ticket for my son to fly from LaGuardia Airport NY to O'Hare Airport Chicago. He was allowed his carry on bag in NY. But a few days later when he tried to carry on the same bag with the same exact items in the bag at O'Hare for his return flight they wanted him to check his bag and pay the fee to check the bag. My son had no money and could not check his bag. He explained to them this was the same bag with the same items in the bag, they did not care, he had no money, they did not care. He was crying and had to throw away items (his shoes were the heaviest) so he threw those in the garbage. They were then "satisfied" and then allowed his bag as a carry on. Outrageous!

I will never fly again, flight cancelled and I wasn't notified or given the opportunity to book a new flight in advance. I spent my bachelor party day in the airport and then I was booked on a flight that wasn't comparable to flight I started with. This airline is a scam.

Our experience was not as bad as most I read on this site, but it was unpleasant nonetheless. We flew from Seattle to Detroit late May 2017 because Spirit did not leave early in morning like Alaska Air did. Spirit flight was delayed leaving because they needed to "clean the plane". This caused many of the passengers to miss their connecting flights and they had to stay overnight in Detroit. Detroit was our destination. I am not an especially large person and neither is my elderly mother. Our seats were so unbelievably uncomfortable I could not believe it. It was like sitting in an old vinyl kitchen chair for 5 hours. (We were delayed for take off also). I thought for sure I would develop a clot in my lower leg. Impossible to move. I cannot believe that it is even legal to build such small seats. I have not idea how a man could ever fit. I will never ever fly with Spirit again.

Get bumped from a flight, make a deal for 2 round trip tickets anywhere Spirit flies. Apparently only the original person can use them... Tell the wife the bad news. Always record your conversations with the ticket agent, the first deal was 3x ticket plus destination till manager arrived. Don't use them and we won't have to suffer them any longer. Tell your friends.

Ok. Where do I begin? I booked Spirit Airlines because the price seem pretty good for the destination that I was going to. What should have been a red flag for me to get my money back was the charges for luggage and how extremely overpriced it seemed. Ok so I let that go. My husband and I paid 80 for our luggage one way and 100 for it to return. Grand total in just luggage alone, $180. Ok so here is where the real fraud begins with this airline. On our return flight leaving from Montego Bay, Jamaica ending in Baltimore, the flight was delayed. The flight had been delayed from Montego Bay to Fort Lauderdale for 3 hours. The flight was supposed to leave at 2:58pm and it didn't leave until 5:20. This flight was a flight that was taking many passengers to a connecting flight in Fort Lauderdale.

Booked a flight with Spirit traveling from Atlanta to Boston. Upon arriving at the gate, we were told there was a two hour delay due to a "ground hold" in Boston. Then after waiting those two hours, we were suddenly told our flight was cancelled due to airport construction in Boston. This was false because a JetBlue flight at the gate across from us still departed for Boston as scheduled. We had to recollect our bags, which took an hour. Then we stood in the rebooking line for another hour and a half. Spirit told us the earliest they could rebook us was TWO days later. With work, academic, and personal obligations we were very upset. Spirit refunded us our tickets but gave us ZERO compensation for hotel, meals, or rebooking our other flights.

Handling of carry-on bags. I flew from Atlanta, Ga to Atlantic City, NJ and was told that my bag that fit the exact carry-on measurements. Flying back I was charged $57.00 for the same bag. I really need to know WHY. There is a lot of discrepancies in your charges. It is almost impossible to get someone on the telephone to answer you questions. My bag fit under my seat.

I am writing to join the growing chorus of dissatisfied customers who will never fly Spirit Airlines ever again. Having flown all over the world, I have never encountered an Airline as horrible as Spirit. I booked a round trip flight with Spirit through Expedia going from Newark NJ to Orlando Florida. Returning to Newark from Ft. Lauderdale. Booking through the third party, the thought never occurred to me to go to their website. When I arrived, I was charged $220 to check my wife's two bags and my 2 bags. When I inquired as to why the charge was so expensive, I was told that I should have checked in online and it would not have been so expensive.

I just got off a 3 hour call with Spirit Air cs #801-401-2222, an outsourced agent from India kept me on hold for 1st hour with a "let me have your credit card and I'll check on all your charges"... Ummm no thanks, finally transferred to USA agent, after he reviewed 2nd hour and finally rebooked fares and issued a refund for difference on my flights and $9 fare club for both me and my daughters... 3rd hour spent waiting for all reoccurring charges and my credit card history to be cancelled and erased, I'll be watching my card closely... My final advice - do not let big companies bully you, hold them true to what their reps have told you, bite your tongue and be patient to get what is owed you and know you have not been ripped off. Good luck and happier travels...

My husband is deployed and my sister in law was coming out to visit. Family is very important to my son and I especially in this very trying time. She was set to go with my niece to board the plane and her flight was cancelled. FLIGHT CREW never showed up. They immediately began rebooking flights. Ok no big deal. She was supposed to come out the next day 12am landing and I have a 1.5 hour drive to the airport to pick her up. We both agreed whatever it takes to get them out here. Next day comes 8pm and the flight was cancelled again. At this point we have lost our window of opportunity and she was unable to rebook the flight for a third time so they refunded her money. Come to find out the flight was "Over Booked". We are all heartbroken, lots of tears shed.

I booked Spirit Airline to go to Vegas soon June 8 - 12. When I booked I didn't even read the review. Now I am getting so nervous. I am also so stress out about paying the carry on. This is too ridiculous. I am so thinking about cancelling and rebook with different airlines but I think it cost us $90 cancellation fee but not sure per traveler or per booking. Please someone give me some guidance.

I bought my tickets from Expedia and I found out through my friend that I have to pay separately to sit with my daughter and also pay for the baggage as well. Their website isn't very clear and somehow I joined 9 dollars club and they charged me $59.00 which I had no idea since their website wasn't clear. I also desired to cancel the membership but I found out there's no refund. When I called them since I didn't know what the charge was for, customer service kept asking me if I want to buy another ticket even though I told her why I was calling. I would never fly with them again! They are ripoff! Since I would never fly with them again.

I just spent 4 hrs on hold trying to contact their customer service dept. I was put on hold, run thru loops and disconnected 3 times before getting a human then put on hold another 30 minutes to speak to another human. All this to cancel a service that I didn't even realize I had. Supposedly they contact you a month in advance to tell you they are charging you 69.95 but trust me you won't get that email just the charge to your credit card. Sadly when I flew this airline the actual service was as bad as their phone service. Do yourself a favor. Fly another airline and save yourself the stress.

POOR service, unprofessional staff & multiple cancellations. My flight was cancelled and I was notified by email and never called, when I called I was placed on call for over an hour, to be later told I had no choice but to accept another flight leaving the next day and they offered to reimburse my hotel fees 30 days after my stay. With all this being said, I missed my dad funeral and lost my job because my return flight was cancelled as well and we all know how same day flight with any airline can be costly. Otherwise I would have booked with anyone else but Spirit.

I will never book a flight here again. It's a ripoff. It was also my first time booking & paid for insurance just in case I cancelled to get my money back & turns out Spirit doesn't follow the insurance so you don't get your money back... you get credit (when you decide not fly with them anyway) & the credit is LESS than half of what you paid. Then they told me there was no charge for canceling but there was an $80.99 for canceling so that made no sense. Not to mention I put my 4 month old daughter as a child under 1 several times & even Included her birthday & I was still charged for her as an adult. (What a scam). So who keep the money Spirit. (Sike) & they charge for every little thing & their website is whackkk. So I'll just drive everywhere cuz I ain't paying for this again. Ridiculous.

I tried to print my boarding passes before my flight to and from my destination and it said I had to call Spirit due to a technical issue. I tried to call and was on hold for over an hour and never got through. Y'all left me with no choice but to pay at the gate. I'm pretty sure this is done on purpose. Way to rip me off. I paid extra for faster security check and people in the regular line beat us through. There was absolutely nothing fast about that. I was nickel and dimed and had nothing to show for it. I will never fly Spirit again and will make sure nobody I know does.

I have never written a review in my life... But I am so upset and frustrated that it's brought tears to my eyes. This is the second time I attempt to use Spirit. The first time I was stranded in Orlando. Never made it to Fort Lauderdale. Now I am suppose to travel with them next week and there is a brawl in Fort Lauderdale because Spirit is having legalistic issues with its pilots. Due to fly out next week. Decided it'd be best to fly with a more dependable airline... Hence my frustration, they refuse to refund my MONEY... Fine!!!! But to add insult to the injury they are charging me 250.00 for cancellation and I would have to use the 700$ as credit with them... This is enough to turn a sane person crazy. So I am losing a total of 950$ because I will not use them ever again... They are thieves and do not care about their consumers... STAY AWAY FROM SPIRIT. THEY ARE THIEVES WITH ZERO EMPATHY... I GIVE ONE STAR BECAUSE I CAN NOT GIVE ZERO.

This last week I was scheduled to fly out to my sister and help her move out and drive home from college. As it was a 20 hour drive through the desert she needed the help. My flight was on a Tuesday evening. I arrived to DFW only to find out that while I was driving to the flight they canceled my flight due to having "no crew." The lady behind the counter rudely told angry consumers "You get what you paid for, should have flown American." They rescheduled me for the following day and once again on my way to the airport I was alerted that the flight was canceled. This time due to "plane maintenance." My sister had to be out of her dorm and could not wait another day for me so she had to move out and make the drive alone.

We travel multiple times a year and almost always use Spirit. We have never encountered any delays or cancellations until recently. Twice in the past two weeks, Spirit had cancelled or delayed our flights but had provided us with another flight that only left less than two hours from our original flights. Their immediate and courteous adjustment was much appreciated. So many are quick to get angry but situations arise in every business beyond our control. We will still continue to fly Spirit in the future!!

I had my first, and last, experience with Spirit Airlines this past weekend. They are the worst. I will never use them again and strongly recommend against them. My son had a flight to FL that was cancelled with no alternative plans to get him there. Had to call customer service (and wait 45 mins for them to answer) to reschedule him the next day (lost a day of vaca). Get to the airport and they cancel his connection. Again, with nothing resolved to fix it. I had to buy a new ticket on American Airlines to get him to FL for the event he was missing the first part of already. And Spirit wouldn't even give a full refund. Then, on the way back, his flight gets delayed by hours and hours. He's still waiting for it. I wouldn't be surprised if they cancel it. So upset.

Spirit entices you with 15,000 free miles when you sign up for the credit card. I got approved for the card and met the requirements for the 15,000 miles. The credit card application informs you that flights start at 2,500 points in off-peak times. When I went to redeem my points, I found that most of their flights require above 20,000 points. There's VERY slim pickings for flights under 20,000 points. Also, there's a points redemption fee that varies. For some flights, it's $13 but for others, it's $75. $75 is basically the price for a ticket. There's also no ability to do split payment using some points and some other form of payment toward a flight so if you don't have the total points needed, you can't use any points. Had I known about the points redemption charge and the slim pickings of flights under 20,000, I would have never applied for the credit card.

This airline's "$9 a year" fare club is a total scam. You will be rebilled $70 each year, and cancelling is almost impossible. To date we have NEVER FLOWN WITH THIS AIRLINE. We bought one ticket, joined their "$9 a year Spirit Club," never used the ticket that we bought. And a year later they billed us $70 for a "membership," and refuse to refund our money. This is a disreputable business practice not to mention a total scam. Spirit's website is impossible to navigate. Their telephone line is voice mail hell, it keeps taking you back to non-responsive "selections," we have never reached a live agent, and according to customers who did, the agents are non-English speaking and intentionally(?) uninformed and uncooperative. Read yelp for more horror stories about cancelled flights, missed connections, and miserable ground and air staff. The FAA/DOT needs to ground this airline.

In January, I found out that I was unable to fly to Florida. The airline's website was not working. I tried for over 4 hours to cancel this reservation. Finally, I called the airline to see if they could help me. They explained that because of the hurricane in Florida, the website was being barraged with stranded people that were trying to rebook their flights. She assured me that she would cancel my reservation at her end and I would still get the $119.95 that came up as a refund on their website. After I didn't receive the refund credit as I was promised, I contacted "customer service" (what a joke) and was told I did not receive a refund because the reservation was not canceled. I tried on numerous occasions to change their refund policy to no avail!

This airline is the worse in the industry. I flew from DR to FLL and connecting to BWI airport. When the flight was cancelled, the night supervisor Mr ** was very rude to some angry passenger but also very rude to some nice passenger like me who understand the situation in the airline industry because I worked for American Airlines and United Airlines for almost 20 years. He didn't collaborated with the passengers. He didn't answer question other than turning his back and walk away from the passengers.

My original flight - 922, from Myrtle beach to LaGuardia on May first, 2017 was delayed 4 times and then cancelled. Then I got another flight that was delayed 8 times. I expend two days in the airport trying to get home. I hope this company close its doors and get out of business. They have no respect or consideration. On top of all this they lie to us saying the reason from the delays was the weather in NY. My husband was in NY waiting for me and told me the weather was beautiful there. They charge you for anything and everything. You may pay less for your ticket but it will cost much more than you think. I urge all friends and family to never get in this company. If I knew I would never fly with Spirit airlines.

This was awful! I got to the airport almost 2 hours early for my flight from O'hare (Chicago) to Baltimore (Washington DC). I would have been even earlier, but traffic as you might know was terrible. You never know, but regardless was still there in plenty of time. I had no bags and had checked in online early in the morning (around 2 am--- 7 hours before flight).

Flight from Las Vegas to Myrtle Beach with a transfer in Chicago. Flight was delayed 1 hour causing us to miss second flight. Had to stay in Chicago overnight. Next flight was to leave Chicago at 7 am for Myrtle Beach. Delayed 4 hours because the crew didn't show up. Second day of vacation ruined!! Screw you Spirit!!!

The fares are substantially more than advertised. You have to pay for each bag regardless of whether you check in or carry on. They say that you are going to save money by signing up for the $9 fare club and state that you will see the discount ($106) when you check out. They show the discount the entire time right by the fare throughout the booking process. I was hesitant but after reading that I would see the discount after booked, I gave them the benefit of the doubt. Mistake. The cost did not change and I was charged the full amount. I called to see what the deal was and spoke to someone who couldn't hardly speak English. The representative said that the $106 is what I would have paid if I wouldn't have signed up for the $9 fare club ($59).

I have travel for many years on various airlines in my military experience as well as my civilian experience. Spirit Airlines is one of the worst airlines I have ever experienced. First they have no office and no representatives available except for stated hours. If you contact the telephone number the live representative reroutes you back into an automated system. It is almost like chasing your tail in a circle, they provided me a phone number for lost baggage and the number they provided was to some home sales and I felt as if I was supposed to purchase something but I was unable to speak to a live representative because I called after hours. When calling back I finally get a live representative that still cannot answer my questions in reference to lost baggage and provided me with a phone number to an airport in the city my luggage was in which routed me right back to their automated system that kept returning me to an automated line or hung up on me.

3 days someone used my credit card to purchase a flight on Spirit Airlines. The charge went through and after contacting my bank I was advised to contact Sprit Airlines to obtain the name and any information regarding who the individual was. The airline including manager Brenna ice number ** refused to give me the telephone number for the frats dept and any details of the transaction which my card was used for: No name info, no flight dates or details of from when and to where. Absolutely no info and they claimed that it was B of A's responsibility to investigate, as far as they were concerned if the charge went through it was not their problem!!! Keep away from this airline they look after number 1: THEM!!!

I wish I had read the other reviews before trying this airline. It happened to have the best flight times for my quick in and out weekend. Now I am truly concerned after reading others' nightmares. I am off to a bad start. I made my reservation weeks ago. I get a phone call tonight that my seats had been changed. I called - waited on hold for 15 minutes to speak with someone who was pleasant but difficult to understand her accent. She never gave me a chance to explain my concerns. Finally, I told her that I had chosen the seat and paid the extra money for it and now I have been changed to a different seat with a wall in front of me. I was told it was because they needed my seat for a handicapped person. Looking at the seating - there were plenty of other big and wide seats available... Just not in a block of 6.

Spirit Airlines nickles and dimes you to dissatisfaction. Their base rate does not include a carry on. That is pure deception. As you go through the check in process, it is not unlike dealing with a used car salesman, everything is extra. They're probably going to fight me on a 24" ukulele being too long. Might have to ditch the case in the airport. I noticed the carry-on thing after I completed Checking In and when printing my ticket. I called into halfway across the world to someone who had to un-check me in. I asked about cost -- $45 for a carry on. She said, that if I go online there is an opportunity for a discount on it. Yeah, if you become a fare club member for $55. Pure deception again. Oddly, on their website, they sure do like to throw the word "Free" around a lot. There is nothing free if you travel by air, especially with Spirit.

Over an hour to check bags? This will guarantee you are late for your flight. $3 for water? $30 for a carry-on? More for checked bags? If they make a mistake and you miss your flight they give you a FREE VOUCHER! But if you try to use it, suddenly the government fees will go up by over 50% so instead of $32, which is what the online booking says the government fees are, you pay $88, or you don't travel. This company is a JOKE. Cheaper flights? Only if you have a purse, don't need a drink in flight and show up 3 hours early. Save yourself some trouble and go ANY OTHER AIRLINE.

3rd time flying. Disaster. For X'mas they canceled our flight with no options till the next week. Really we were leaving the country??? Flew another airlines. Forced to fly back then the same thing happened. Only they left us in Fort Lauderdale. We were 2 days awake in the airport. And this time. 12 hours later and I get home finally and you lose my luggage. Not to mention you treated a non-speaking English person like crap. Gave him a flight 2 days later without any accommodations. How do I know? I spoke for him. Y'all didn't even offer him a translator. Another lady couldn't get out in a flight. She was burying her father. Another lady had a child that could die because his equipment was on a plane that left without her. So sad I thought I was in hell. I'm in total disbelief of how your staff and airlines treat people. OMG it was horrible. So you sending me a $50 voucher is a slap in the face. So many lives turned upside down. Shocking.

Be prepared for one of the most frustrating and idiotic experiences you have ever encounter in trying to make a reservation that includes your luggage. The website is not intuitive and you can only get boiler plate responses to your requests for information - you only access FAQ from the website. Your frustration begins to rise and you decide to call Spirit Airlines. Your call will be routed Salt Lake City to an Asian location such that you will be trying to communicate with a non-English speaking agent. The agent will talk over you because the agent believes she/he has an answer to your questions before you can finish telling them what the problem is. There is a short delay between you talk and they talk and this just makes the effort that much more frustrating.

Spirit will gouge you to death. Fly another airline if you don't mind paying for everything. Bathrooms will be next. Number 1 will be $20 and number 2 will be $50.

Spirit advised that the flight was going to be delayed but advised me to arrive at the gate on time just in case. After multiple delays announced, at 11 pm they cancelled the 7 PM flight and they were unable to get me to my destination for another 3 days. They also cancelled my return flight in error so I had to rebook it at double the price.

They start out with low price and then add on big charges for luggage, unaccompanied minor, etc. Next they will be charging to use the lavatory! Their stewardesses are nasty. It reminds me of riding a bus, only worse!

Booked a flight for 6 adults and 4 grandchildren on December 29, 2016 from Detroit Metro to Fort Lauderdale. My wife and I were taking the family on a cruise and booked a direct flight with assigned seats for the Sunday morning of the cruise. On Saturday March 18, 2017 at 1:32 pm after we had our boarding passes, I received an email from Spirit that our flight was cancelled. No reason why, just cancelled. I scrambled to find another flight, and booked with Delta for all 10 the same next morning without assigned seats. The part that really upsets me was it costs me an additional $1750. The original fare with Spirit was $2,197.10, the new fare with Delta was $3,942.00. Spirit graciously offered us a whole $50 voucher for the cancelled flight. WOW. Spirit can keep their $50 voucher; my family will never fly Spirit again.

100% ripoff. I arrived at the airport 30 minutes before my scheduled takeoff time to be told they closed the gates 45 minutes prior to my scheduled departure when their website states in black and white for passengers to arrive 15 min before departure. Staff were robots and unremorseful. Of course I received no refund and was ripped off completely. This airline is scum and Their unethical practices and poor reviews will eventually ensure they go out of business. I truly never get online and leave reviews but Spirit truly deserves it and anyone being baited by their low prices deserves to be warned.

My experience with Spirit Air was awful. Everything is extra (baggage, seats, coffee, water etc). The seats were very narrow, uncomfortable & they don't recline. We didn't get a cheaper flight ($300+ each for round trip to Florida, even with belonging to the $9 Club). The only upside was a personable flight attendant on the way home!

Recently, my fiance and myself took a trip to Texas to see her relative. We decided on Spirit Air, bad mistake. They proclaimed to have good rates but that is a hoax as every other little stuff is fee, eg. coffee, carry on $50 etc. The cabin was another story for it was very cramped. I can go on and on. Very disturbing. I really will try not to have this experience again.

Dear Spirit Airline: If you're not in charge of baggage size requirements, please pass this on to someone who is (the boss, preferably). Your baggage policies/requirements are ridiculous. One personal belongings (free). Thank you?! Please do tell me what anybody could possibly put in a 18x14x8 bag when on vacation, especially for women.

My college age daughter flew Spirit from Boston Logan to Baltimore/Washington (BWI). The flight was booked a month in advance. We paid for one carry on and did not pay for a specific seat because the Spirit website says that a random seat will be assigned for free at check in. My daughter checked in at an airport kiosk. She got the same Spirit screen telling her she could pay for a seat or be randomly assigned a seat. She chose random assignment. But, when she got her boarding pass she DID NOT get a seat assignment. She was told to check at the gate.

I was two hours early for Spirit flight 417 Detroit to Fort Lauderdale and missed my flight. I was supposed to arrive in Fort Lauderdale at 945 am and didn't arrive til 945 pm. Spirit didn't announce or post a Gate change. Gate 14 was posted on a hallway monitor when I arrived and was still up fairly late. The flight took off from Gate 12. Of the three flights I was on or supposed to be, there were three Gate changes and one plane was an hour late. Their luggage policy stinks. They announced a 65$ fee for a regular size bag and $100 if you didn't make the first move. They charge for coffee. And before the recent story of the doctor being dragged off a United plane, two couples were removed while their luggage was en-route to Fort Meyers. They and Spirit reps argued for maybe an hour over a computer glitch. Never again.

My first time to use this Airline 3/26/2017. I booked a round trip flight from New Orleans La. to Denver Colorado leaving 3/31/2017 returning 4/4/2017. The 800 number I called to book the representative kept putting me on hold for over 47 minutes until I said if you cannot book this I will just call someone else. (This should have been a BIG warning, RED FLAG, just this part). She promised to finish up and get me booked. She did, got my credit card number and said it would be a total of $379.03. Upon looking what they charged my card $869.30 in separate charges. I called back. The next person took as long, then finally told me they overcharged me $289.90, and I would get a credit 7-10 days, which the amount I was told and printed out my booking confirmation was still a difference of $490.27.

I have been flying airlines since I was kid and I do understand delays/cancellation of flights due to reasons like weather, technical glitches, emergencies, unruly passengers, holidays, weekends, etc, etc. But most of the airlines usually take care of the passengers by providing best options, by trying to get them onto another flights or airlines to the passengers destinations, on unavailability provide them hotel and put them on next flight or refund the fare depending on the current ticket price. But Spirit Airlines doesn't ever fall in this category. You don't have to simply believe my review, try them, you will 2nd my review. I have been flying on Spirit for some time and I had issues in the past too (delays, cancellations, etc) and I ignored because I believe that you get what you pay for & Spirit was cheap in air fare.

Coming back from Walt Disney World standing in line with 5 members of my family in front of Spirit Airlines, waiting to get our boarding information. Overheard from other passengers that their flight got cancelled from Orlando to Chicago. When I got to the counter I was advised that our flight was cancelled as well. Only offer was to put us on another flight on a different day that had layovers. No hotel accommodations were made. No attempts to put us on another carrier's airline. The only other offered was to get our money back from the purchase and find our way back to Chicago. In which we rented a car and drove back to Chicago, 20 hours. If I could rate this company, I would give it a negative five star. Save your money, save your time, save your mind from being stressed out, don't deal with this Spirit Airlines.

Spirit Airline is the worst and most corrupted fraudulent airline I have ever seen or know of. Spirit Airline is very deceitful and along with its very disrespectful and unprofessional staffs. This airline obviously are given a license to practice corruptions and fraud; legalized criminals. Magnitudes of compliant made about them and yet no supervision or legal authority has done anything to stop or short down this horrible airline.

I am writing to complain about my experience with Spirit Airlines. In January of 2017 I booked 2 flights for my in-laws to fly on Spirit airlines. In addition, I paid $160 in baggage fees. My mother-in-law's brother became ill so I had to cancel the flights. I expected not to receive a refund of the flight fees. However Spirit does not refund the baggage fees either! I don't know how they get away with still charging extra baggage fees for 2 tickets when the tickets were not used! They also had a few days to sell those 2 seats which they probably did.

I booked a RT from Nj to Fort Lauderdale Fl. I paid for two exit seats and for two checked bags. #1 the exit seats were terrible. I paid extra for extra leg room and could barely fit in the seats. I'm not that big and my husband is thin and it was tight for him. I paid for checked baggage early so it wouldn't be that much. When I got there I was charged an extra $55 saying my bag is overweight. They lowered the max weight from 50lbs to 40lbs. On my flight going. One of the stewardess was so rude and unfriendly like we was flying for free. I paid way more for this flight than I would've booking with other airlines and then I get on a flight 6 am in the morning to have some lady being rude to me.

Tickets were purchased for my daughter to fly from Seattle to Las Vegas. Family issues came in and had to cancel the flight March 26th. Flight was for April 1st return April 3rd. After 11 minutes and 37 seconds cancelling my flight they explained it cost me $100 to cancel it. After receiving notices to confirm my return flight I called up the Airlines and they said there was no record of me ever cancelling a flight and that my return flight for today April 3rd there's no refund. Even with my confirmation number, the name of the lady I talked to, also the time of day 2:11 pm and the length of the call, so I was charged the full amount for two flights which they knew nobody would be on.

This was our first time even hearing of Spirit Airlines and even though we were skeptical decided to give it a try, BAD idea. I printed boarding passes and checked in the night before we were suppose to board at 5:15 am and got notified at 4:18 am (obviously already at the airport by then) by the airline that our flight was canceled, customer service in the airport was a joke. They couldn't provide any information as to why the flight was canceled. They first said it was due to high winds then another lady said it was coming from the east coast. All the while we were left stranded and all the service ladies would say was "You can try a different airline" but could not help direct us to an airline leaving same day or even try to help get us on a different flight until Tuesday (4 1/2).

We were scheduled to fly from Denver to Texas at 8:52 pm. I arrived 2 hours prior and checked my email to discovered the flight delay until 12:28 am. OK. No problem, we wait. An hour later another update that the flight won't leave until 2:05 am. By this time I'm getting angry but I'm still willing to wait because we needed to get to my brother's wedding. An hour into our wait we decided to go up and ask why we're delayed... When we asked, they said "We're so sorry, but the flight has been cancelled". We got no email about this cancellation. Poor service. We had to buy a new ticket on American Airlines. We left that same morning at 5 am. We spent the night at the airport. What a nightmare. NEVER FLY ON SPIRIT AIRLINES EVEN IF THE TICKET IS CHEAP. IJS.

My family and I had booked Spirit Airlines for a cruise on March 26, 2017. We each paid $130 for a one way ticket, $45 for carry-on and $23 for a seat. Our flight was at 6:45 am. We got through security without issue, found the gate and had our seats. Within 10 minutes a fellow passenger approached me asking if I had received an email from Spirit informing of a delayed flight until 12 pm. She had, her boyfriend had not. I had not. I approached the flight board which stated the flight was actually delayed until 4 pm that day. The same time our cruise ship was departing Ft. Lauderdale. There was no announcement regarding the 8 hour delay, no information from employees. I did not even receive an e-mail for another 45 minutes. I only knew because another passenger told me.

We were scheduled on a 7.00am flight out of Orlando to Cleveland, with a layover in Atlanta at 9.30am on April 1, 2017. And no, this is no April Fool's joke. We checked in the day before and got our boarding passes. When we arrived at the counter to check our bags, she printed us out new passes in case they wouldn't scan, free of charge, which was nice. Once we got to the gate, we sat at the gate printed on the pass, and waited, and waited. Twenty minutes before we were set to board, Spirit started boarding a flight to Chicago at our gate. It turned out that our gate was the next one over, which was shown on the screen, so no big deal.

SPIRIT CANCELED FLIGHT COST ADDITIONAL $650.00. NOT WORTH THE INITIAL SAVINGS. Thursday March 28, after 2 delay notices, arrived at LAS, for a delayed BWI flight that was finally scheduled to leave at 1a.m. Checked luggage, arrived at gate only to hear an announcement "Your flight has been canceled. Please go back and pick up your baggage and go back to check-in for additional information." While waiting back in check-in line they announced that due to the weather flight was canceled, and there were NO ADDITIONAL FLIGHTS UNTIL SUNDAY OR MONDAY, and since the cancellation was due to weather, it was your problem what you were going to do for the next 4-5 days until they had a flight available, that they would not offer any assistance, nor pay for hotels, or help with referral to another airline.

Spirit Airlines needs to stop saying that they are cheaper than other airlines. That's a lie!!! It's false advertising! The only thing they don't charge you for is the air you breathe while in their presence. I can't believe they charge $2.75 for a 16 oz. bottle of freaking water! How dare they?! What's worst is charging for a lousy tiny bag of peanuts! I recently used them to carry my fiance from L.A., Ca. to Tx. and back. We both are so pissed with Spirit that we have vowed to NEVER use them again! I had to pay $100 for her extra bag or they were NOT going to let her go back to L.A. She was lucky I just wanted to wait till I knew she had taken off before leaving the airport.

My wife was diagnosed with cancer and had to start chemo and radiation which prevented us from going on our trip. I contacted Spirit to try and cancel and the only thing they offered was to charge me more to reschedule in the next few weeks. She will be going through this for quite a while so that was not even an option. They would not even cancel the hotel when their email stated the hotel policy to cancel within 72 hours of the trip date. We will never spend another dime on Spirit as they have shown how cheap they truly are.

Yesterday was a very long day. I should have looked at reviews before we booked. The flight to Orlando 3/18/17 actually was on time. Now for my long day yesterday, 3/25/17 from Orlando to Minneapolis, that was a nightmare! Our flight was to leave at 330pm. Right before we were to board, they switched gates on us. Then 10 minutes later, they delayed our flight till 10 pm. Then few minutes later, they delayed us until 1130 pm. Wow, they told us one plane had mechanical issues (Sounds like this is a recurring problem over and over again). What they actually did to us, is switch gates, and give our plane and flight to another gate, because they had connecting flights, and would affect more people.

I am writing this to voice a complaint against Spirit Airlines. We were schedule to depart Latrobe airport on Spirit (1st time to use Spirit) on Friday 2/3/2017, confirmation code **, flight 863 to Orlando. We waited in line at the airport over an hour and the only thing the airport staff could tell us was that there was no crew and they had no idea if or when there would be a crew! Knowing there was not a crew available for this flight is something that should have been brought to the attention of all the ticketed customers immediately via email the day before or at least that morning. Instead as we waited in line, Spirit's site was still telling us the flight was on time!

My mother flew from Myrtle Beach to Dallas and was charged $55 due to her bag being "overweight". When flying out of Dallas she did not get this charge but flying out of Myrtle she did. When I called to address that she didn't leave with anything extra and she was here because of a funeral they had no concern and didn't want to help in any way and stated "the airport made a mistake not Spirit". Last time I checked they work for Spirit. I have flown with Spirit several times and I WILL NOT fly with them again. If you want horrible customer service and hidden extras fly Spirit. Spend the extra to fly with the real Airlines.

Dear future travelers... only use Spirit Airlines if you don't have anything to do. Make you reserve 2 days of travel departing and on arrival or else you will be sorry. On 3/18/17 flight 574. Ft Lauderdale to Tampa has been delayed 6 times (Yes. Present tense. I am currently in the airport). When they finally got us situated into a plane they claimed they couldn't take off because they were waiting for a flight attendant. Really? It's a 30 minutes flight. I think we could do without the drinks or peanuts.

The flight coming was ok except for the unprofessional flight attendants. They were too busy laughing around and playing to do anything about the bathroom door not locking properly. A lady walked in on my husband and he was so embarrassed. When my husband said something to the effect that if the flight attendants weren't so busy playing around, maybe the problem would have been taken care if. The flight attendant got in his face and told him, "Sir, we are flight attendants, not bathroom monitors." Very rude and didn't help at all to make an embarrassing moment better.

SPIRIT AIRLINES HAS SUNK TO AN ALL NEW LOW. My son purchased a round trip ticket to travel from his home to mine to meet his brand-new niece. The trip was planned and paid for a month in advance. On the night before the trip, my son checked in and received a confirmation number, indicating that his check-in was successful.

I was trying to fly my daughter and new 2 month old grandson out to visit for a week from Wisconsin and when they arrived after a 2+ van ride to airport they were in line and were told the flight had been canceled no reason. I spend an hour on the phone trying to get them to a safe place, paying for them to get back home in Wisconsin and an hour on the phone. They changed their flight to Wednesday same time. Well needless to say $$ spent and frustration. They got a van ride back to MSP 2+ hours. Waited over 3 hours and got several emails saying it would be delayed but they promised me it would fly to Los Angeles. LAX was canceled again. I was told I would get vouchers several time for $125 and 2 for $25 and when I called back they said they Never said that and I was told that on Wed also.

My husband and I were supposed to fly from New Orleans to Los Angeles today at 6:24 pm. The flight was delayed for reasons unknown and we are still sitting here at 8:30 pm. This is awful. This airline has such bad rating, why doesn't it get cancelled?

I paid more for this flight than I've paid in other airlines, then last min. was charged for carry on, seat. Ended up being far more expensive than with other airlines! The whole experience was a complete cluster **. I will never fly Spirit again.

I flew Spirit 4 years ago. I remember it being horrible due to late flight, charging me for my carry on, rude staff (it's not their fault) & I swore I would never fly them again. Well, I didn't keep the promise. I booked them for the last little leg of my flight coming back to the US from S Amer. After over 30 hours in flight with other airlines & getting ready to board the Spirit flight. I find out my Spirit flight is cancelled the last minute. No explanation, no offers of refund, no help to figure out what our next move could possibly be. Then we go to the customer service office to get our bags that we had prechecked. The office was locked, no one to be found to help. There were multiple people needing to get their bags & the office was closed??? We pounded on the door & finally someone came out (who was hiding in another room). I will never fly them again. I will tell everyone to boycott.

I had an unexpected family emergency. I went online to cancel my reservation. The cost of two tickets to Ft. Lauderdale was $479. Upon cancellation I was left with a 209 dollar voucher that I was told had to be used within 60 days. The representative I spoke to when I called said and I quote "Spirit Airlines make no exceptions not even in the case of a death." I would never fly with them and I am out $479 because I would not even consider using the voucher. So long story short read all the reviews not only mine but 99% of other review are negative. A sale not always a sale. :(

This airlines is the absolute worst and I hope with all my heart they go out of business. Do not fly this horrible airlines. I had booked a flight to see my sister and tried to change my $200 tickets and they wanted to charge me $300 to change it!! On the day of my little brother's funeral!!!! Frontier is a much better option than these money hungry dirt bags. None of my seat change fees, baggage fees or ticket fees could be refunded. There is a special place in ** for these kind of people.

BEWARE! Luggage SCAM special the manager Crystal in MCO (Orlando) who is sarcastic and humiliate people to rip off. They Scam to bill you the luggage. If you are going to depart from Orlando then I must advise you to be careful at their counter. Why does Spirit Airlines abuse its passengers? Does she receive commissions for any bag people pay? Be sarcastic and laugh in their back is not for a manager position. We saw you! And your employees what they do to others poor people. Never come back to that airline! I'm a Lawyer and duffle bags have the real measure and size in the store… Check your scale in your luggage scale. The 2 bars in lower give you 1 inch or more to steal the size. Next time you and your company going to have a big class lawsuit. You will see!

I had 2 experiences with Spirit, both terrible. Had a flight from Chicago to Ft. Lauderdale. Spirit's own flight status stated that the flight is delayed by almost an hour, so we took our time getting there and at the gate. Still had plenty of time. When we got there, they said that the flight actually was on time and since it was within 45 min before the flight (just barely), they would not check us in. We had a little baby with us and there was just no compassion. I even showed them the status that stated the flight is delayed, and they didn't care.

Our flight on Spirit Airlines 386 on 2/19/17 was scheduled to depart from Orlando at 8:45 pm and arrive in Akron-Canton at 11:09 pm. We were informed at about 8:30 pm that there was an issue with the crew so our flight would be delayed until 11 pm. About an hour later we were told that they got new crew members so we would board soon. A little later we were told that unfortunately our flight was canceled. Then a little later we were told that they now had "legal" crew members and we would board shortly, but first we had to all go to any nearby gate to get new boarding passes printed. We boarded at about 11 pm and didn't move. We were told that all the checked luggage had been sent out of the plane through TSA earlier and it wouldn't make it back through security in time to make the departure, so the luggage would arrive the next day.

I am a retired senior citizen in my 70's. I have belonged to Spirit's $9 Fare Club for some time. I made reservations for 3 of us to Florida for $129 each. One friend's husband had to have surgery and had to cancel. I found someone to replace her. When I called to do this I was told I had to cancel the original and make a new reservation for the oncoming. WHY? They already charged the credit card and a replacement (not a cancellation) was found. This should have been a simple exchange. Why have computers? The GUIDELINES would not allow this. I ran the risk of not getting the same flight, paying a cancellation fee. The flight went from $129 to $198, and when I went to check the bag it went from $31 to $50. I could never put into words how LIVID I was. What if this were my child or mother?

I booked a flight on Spirit Airlines thinking it was a cheap price until now I'm faced with having to pay for bags and a seat. How do they get away with this? I would have paid the same price on one of the better airlines. I wish I could cancel the flight but after reading all of the other complaints I don't think I would get refunded.

Our initial flight was diverted to another airport for mechanical issues, which was scary. The flight was bumpy & it put us back 3 hours, having us land at 1 am. It was inconvenient, but it happens. Our complaint is that they announced that we'd all be receiving $100 flight vouchers per person. They sent us them in $50 increments & we had trouble redeeming them. We called Customer Service & was on the phone for 2 hours. They tried to tell us that there were date restrictions and that the vouchers only accounted for a percentage of the flight based on the price - even though it said this nowhere on the website. They also tried to charge us $25 for having them book over the phone & $9 to sit next to each other, even though the reason we called was because we were having issues booking online due to our voucher. When it was all said & done, we got $30 off our flight. They are crooks.

I flew from Atlanta, GA to Houston, TX. I had a connecting flight from Houston to Las Vegas. Once I was in Houston and getting ready to board the plane, I was told that the flight was overbooked and I would have to wait until last to board. My seats were still available but were given to two other people instead. I was told that another flight was available 36 hrs later!!!

I purchased 2 tickets to new Orleans thru JustFly. My flight was thru Spirit Airlines. I called Spirit to see about seat assignment. Was told I would have to pay $25 per seat for myself and my daughter. Then they as per carry on if I would like to pay my baggage fee, I said I was only doing carry on. They said yes that is $55. JustFly did not inform me of the extra charges, they did waive the seating fee because I have health problems. I told them that they need to let people know and the charges. They said the fares are so low that is why the extra fees, I am stuck but I will never use them again. Or JustFly travel company again.

I went to Chicago O'Hare International airport 1.5 hours early this morning to fly stand-by on a 7:00am flight from Chicago to Ft Myers FL. My original flight left at 4:00pm. My mother who is gravely ill needed me in FL so I requested to fly stand-by & paid the fee. The agent had no idea what she was doing, had a bad attitude & it took 30 min for her to issue me a stand-by ticket, really? I missed my flight by 3 min! I then went back to the desk & asked for a Supervisor. Suzie also had a terrible attitude & was not apologetic or helpful. I will NEVER fly this airline again!

I had the worst experience in Spirit Airline! I have flown with them many times without any issues. However this last flight from Panama to Ft Lauderdale was a nightmare. When we were about to arrive the Pilot announce, there was weather issues and we have been sent to Orlando, so at 6:00 am we arrive to Orlando. They did not let us out of the airplane for 2 hours. Finally when we got out in the line for immigration, a lady told us there were some buses waiting to take us to Fort Lauderdale. Yes BUSES!!! I was traveling with my two daughters 2 years old and 8 years old. I went to take the bus since there was no other option, waited another 2 hours for them.

I made a reservation with Spirit airlines and couldn't make the fight so I called & cancel. Of course, you'd never the money back but they issue a travel credit, which is fine. I didn't receive the citizenship as yet so I didn't want to the chance of traveling. I called to give them the new date of when I wanted to travel but was told that my travel credit has expired a few days ago and there's nothing they can do about it. I spoke to a supervisor and was told the same thing. I got very upset because they didn't try. She said the system won't allow us to make any changes once it has expired and there's nobody else I can talk to about it. It just can't be done.

On my way to my destination I did not get charged for my carry-on baggage and then on my way back home I got charged $89.88. I did not have anything extra in my bag! There was no reason I had to pay that much for a small carry-on bag! I will not be flying again with this airline! I am highly disappointed!

Every time I have been given a voucher for a canceled flight the voucher never works. And after I call and I am told it is correct. I enter it every way possible and it always comes up invalid. Then when I call for help with it I'm told that there will be a $25 fee for booking over the phone!

Unacceptable Refund Fees - I planned a trip to Las Vegas for the four owners of our construction company to participate in the CONEXPO, the Construction Industry Convention. Due to an unforeseen hardship I had to cancel our trip. I booked the airfare on September 07, 2016 and our flight was booked for March 07, 2017, I cancelled our flight on February 08, 2017. They charged us $563.87 in Fees and gave us a $390.80 reservation credit that must be used within 60 days. NO return of ANY of the $954.67 dollars that we gave them 5 months ago.

Essentially their customer service is terrible. They use shady tactics to get money from you, by lying about anything. And also will tell you anything to get you off of the phone, so if problem persists you have to call back and someone else has to deal with your problem. I was told customer relation form online was to someone in the USA, but funny enough I received the email at 2:00 AM pretty sure it was still India. Spirit customer service are liars and someone should do something about it, their tactics are completely unacceptable. Below is a second email sent to the customer relation site:

If you think you'll pay less flying with Spirit you are SO WRONG! I've recently flew to Philadelphia and had to pay $100 for my small one piece carry on. They've been charging for seats, and of course forget about free sodas or water, you literally have to pay for everything. I've never see the flight attendants looking so sad and unhappy, even they don't want to fly Spirit. The seats are no way to be used for 5 hour flight. They stiff and it feels like you are sitting on the piece of metal. The bottom line is they aren't the budget airlines, as they portray themselves, they just figured out the smart way of ripping off the people!

On 2/4/2017, I purchased two tickets to fly from Fort Lauderdale to New York on 2/7/2017. The advertised price on their website was $49 each. When I made the reservation, I did not select any seats, to avoid the extra seat assignment overcharge. However, when I went to pay for the tickets, they added an extra $18 for my seats ($9 each) without any seats being assigned. That is absurd, because the actual price turned out to be $58 per ticket, instead of the advertised price of $49. THAT IS FALSE ADVERTISEMENT.

I recently flew with Spirit Airlines earlier this week from Las Vegas to Minneapolis. My flight left on Tuesday. Right after I boarded the aircraft and gave my boarding pass to the gate clerk I must have set my purse on the counter. Right when I got to my seat I noticed my purse missing and I knew it was at the desk because I didn't have my boarding pass either. I immediately let the flight attendant know. He wouldn't let me off the plane which I do understand is a rule, but he claimed he called down to the gate to check if it was left there. I do not think this was done because right as we landed Spirit Airlines called my husband from my phone saying they had my purse the whole time.

Last week I arrived to Spirit Ticket counter 1h before the flight and the person before me was the last one to be checked in before the flight was closed. I was unable to get a boarding pass earlier that day online and had no bags to check. Still, I lost the flight. I called Spirit to explain. The customer service said I was a no show and therefore they could not issue any credit for the flight. I waited 30min for a supervisor who gave me a credit of $41 out of $190 that I paid for the ticket. And gave me 8 weeks to use the credit. Poor customer service at the counter. Poor customer service when calling them. Poor cancellation policy... Poor company overall. I WILL NEVER FLY WITH THEM AGAIN.

My spouse and I traveled to Aruba and took his elderly father with us. We had a great time until the trip home. The plane had mechanical issues (which I know happens) but they kept us all on the plane for over 3 1/2 hours and would not let us go to the gate for snacks or food. All they offered us was water and a bag of pretzels. I wrote to Spirit since you cannot talk to anyone to complain to and I got an email back with 6 vouchers total stating that they will expire in June 3016. Yes 3016. I just went to book my flight back to Aruba and when I entered the voucher # it said it was expired. I called and spoke to over 6 agents that all told me to go file another complaint and to attach the email in the complaint. They do not have a very good customer service policy. I do not recommend Spirit to anyone. Now is the waiting game to see if they will redo vouchers.

I get $35 plane tickets! Some are in the 40s or 50s but they're all sooo much cheaper than any other airline. Every once in a while other airlines are cheaper but that's rare. Without Spirit I wouldn't be able to travel. The planes can be a little cramped sometimes but I've flown Spirit about 12 times and they're well worth the money.

Today I will start a complaint against Spirit Airlines. I was ripped off for $38. No it's not a lot!! I'm sure I'm not the only one. I asked them the difference between paying for my luggage online or paying on the phone. The woman kept saying it's $50, no matter what I asked. I went online after and noticed that it's $31 per bag. I called back within 5 minutes and was told that there is nothing they can do but they would get back to me in 24 hours.

I booked a flight for my husband through AAA for a flight home from San Francisco. He will not be able to make it home because he now has to work. I attempted to call and cancel his flight and after speaking with an employee, a supervisor and a manager, I was REFUSED a refund by because of your cancellation terms. HOW IS IT ACCEPTABLE TO ONLY OFFER REFUNDS WITHIN 24 hours OF BOOKING?! How on earth am I supposed to just deal with the fact that I am calling 4 days ahead of his flight and I am just out of $80?! In fact the only offers of assistance they gave me was to charge me $125 more to make changes or a WHOPPING $10 voucher if I cancelled online?! Why would I ever book with you again after not receiving reasonable customer service with the flight we are not going to use?!

I am sitting in the airport in Las Vegas, as I type this, because Spirit would not allow myself, or my nephew get on our scheduled flight at 9:25 last night, all due to the fact that we couldn't pay the outrageous amount they wanted for our carry on bag. I had two managers talk "at" me like a child... One of them yelled at me. He said the only thing he could do was to rebook us a flight with a layover... and have "US" go online and have our bags paid for!! Now that we did all of that, it is taking us about twelve hours, including layovers, to get home!! I absolutely DETEST Spirit airlines. No matter how cheap they are, you are a fool if you book with them!! Just don't do it!!

As other reviewers attest, going cheaper with Spirit upfront, ends up costing you more when all is said and done. They cancelled my flight today due to weather, when all other major airlines are still flying out of BWI. Can't rebook me for 2 days, won't reimburse for extended hotel and car, and I lose 2 days of work. This setback will cost me an additional $300 and 2 days of vacation leave to just sit and wait it out. Thanks Spirit. Will NEVER fly you again and will be sure to NOT RECOMMEND you.

I am College Student and I was looking for cheap airlines to book on Expedia and on Jan 22 booked a flight on Spirit Airlines (A BIG mistake, I know!) from New York to Los Angeles for Jan 24 with a return flight on Jan 28. However, upon booking I noticed that Spirit Airlines had added additional 200$ worth of charges naming some bogus charges, so I called the Expedia customer service to cancel my flight within 1 hour (Expedia has a full return policy for any reservation within 24 hrs of booking) But Expedia customer care told us that they are unable to cancel or modify the reservation as it is a ticketless reservation made by Spirit Airlines. After which, I was put in touch with a Spirit Customer Representative who cancelled my flight, BUT gave me credit for $539.60 and NOT $575.58, deducted $35.98 for spoilage fee. Additionally, this $539.60 credit was to be used within 1 month.

After multiple flight delays, Spirit what do you expect!! I have been calling since I returned from my trip on Jan 7. I missed one day because the flight was delayed a full day. I paid for five nights in Las Vegas at the Excalibur and lost one day of my vacation because of Spirit flight delays. I bought the travel protection plan for $145. At the hotel my boarding pass got throw out showing the delay. I have the paperwork from the company that takes care of the claim. They want supporting documents to show why I am filing a claim. I called Spirit six times. The first three people said they will email me the itinerary. Never got it. They say check my spam. I say "Let's stay on the line till I get the email." They say it takes a few minutes to get the email. It has been 15 days that I have been calling and complaining.

I called to redeem a round trip a voucher that I was given after my flight with Spirit was overbooked. When calling I was told that my round trip voucher would only cover $8 of my flight which they claim is the "base fair". I was then told the total flight is $93 and out of pocket fees would be $63 and that includes the fee $25 fee for booking over the phone. I then went online to avoid the $25 fee to be told at booking at the I cannot use the round trip voucher online. At that time I was given a 17 digit code for my $50 voucher, which actually showed up as Voucher Amount: $35. I then asked the agent Mary for a supervisor. She continued to try explaining the process. I kept explaining to her how none of this makes sense. And requested again for a supervisor.

My 18 year old was flying from LA to Oakland and thus company charged her $100 dollars for the carry on baggage. She had an average carry on with clothes for her 2 day visit to San Francisco. I called the airline and a person who barely spoke English stated that it was the price and that there was nothing she can do and that I have to live with it. This is such a rip off. This company is robbing people at will. There has to be something that we can do to stop scam companies like this one. Any ideas? And the worse part is that my poor daughter will have to fly back on the same ** airline.

While I had had a previous bad experience with Spirit Air, the fact that their fare on the specific flight we were booking was lower than others made me decide to go with them. What a terrible choice on my part. The day of our return flight was the day of the Fort Lauderdale Airport bombing. I understand that Spirit had no control over having to cancel our flight into FLL. It was their response to everything else that should have been done following that cancellation that is an issue. We were forced to leave the terminal, pick up our bags in baggage claim and go stand in a line back in ticketing. In over an hour, the line never moved. Spirit made no attempt to help any one of their passengers now stranded in a foreign country.

My girlfriend and I planned this weekend trip to Fort L from Chicago 6 months in advance. Leaving Chicago on at 6:30 flight was delayed until 7:45 no explanation. Going home the following morning flight was scheduled to leave 7:55 am, we checked the status on the morning of the flight. To our dismay it was cancelled. Called customer service no answer. We returned our rental car, and found another flight out of Miami for 800.00 one way for the both of us. We were then contacted by Spirit and told it was weather related, no other flights were affected by this so called weather issue. The next flight they had for us was the next day late afternoon. We learned a valuable lesson through all this, we will never ever fly Spirit Airlines again even if they offered us free airfare.

Spend too much money for air fare for 2 planes to be broke down at TMP Airport to have them say they can't find an Allen wrench to fix the problem!! I have a man with a Galaxy 7 phone next to me and have waited over an hour for them to say we don't have enough mechanics!!!

I booked the flight through Justfly.com to connect to my cruise vacation. Normally the cruise line arrives at 7:00 a.m. and the departure of the return flight is at 8:45 a.m. But this cruise line's arrival time is 7:30 a.m. which makes the connection too tight so I called the Justfly.com to try to cancel the flights. They got me on the phone over two hours, literately to pass the 24-hours cancellation period and then told me that I could not cancel because I was not in the free cancellation period. But they could connect me to Spirit instead for making changes to get a later return flight. So I agreed.

I was flying with my two children and when I realized that a mistake was made on my acct and they could not and would not help. In fact it ended up COSTING me more money, I asked the supervisor's name, Leila ** at DTW and she called the police on me. I did not even raise my voice, curse, call names or act aggressively in any manner as I was with my 6 year old daughter and 9 year old son. Police came and nothing happened... because I did not do anything wrong. DO NOT FLY SPIRIT!

I love Spirit Airlines. I always use their round trip flight service from Chicago to Houston. As of January 2017 I have flown Spirit 20 plus trips back and forth. And, have never experienced any problems. Usually, Spirit is much cheaper than other airlines including Southwest. I've paid as low as $34 each way. I also joined the Fan Fare Club for the first time last year ($59). Only negative is... Spirit charges for everything. But, that has never been a problem. So I would suggest reading all the print in their website concerning travel guidelines and making sure to follow them to eliminate any surprises.

Spirit canceled my flight in just the last minute and they kept saying that all they could do is refund my money back. I already booked the hotel, car reservation and now my trip got canceled in just the last minute. And the worst part is their irritating customer service. All they said was: "we are sorry, however it's nothing more we can do". I have never reviewed any business in my life but because of their "unique" service, I have to create an account and give them 1 star. Save yourself and your money. Don't ever fly with Spirit.

I booked with Spirit Airlines and they charged me two times for my reservation. When I tried to ring them to get it fixed, the Customer service number 801-401-2222 is saying "Not available. Try again later." I am suppose to fly on Sunday and don't know what to do. I had to e-mail them. REALLY? If I have my bank reverse charges, I take a chance of them canceling my flight. What a nightmare. I tried to ring the local office in Vegas and no answer. This is the worst airline ever!!!

I booked a flight from PHL to ATLANTA to LA and we (me and my wife) carried 2 personal items. We checked and confirmed with PHL staff to ensure that these are fine to carry as personal items and those bags were allowed till LA but when returning back from OAK to LA, we were charged $65 for one bag that exceeded by 1-2 inches. Me and my wife stressed that I was allowed the same bags as personal items from PHL to LA but the gate person (appears Asian) was very rude in considering our request and he was warning us that flight would leave anyway if I get in or not.

Let me start by letting you guys know that I kinda regret the day I gave Spirit Airlines a chance. Here is why... Spirit is the kind of airline that is getting away (craftily) with scam. In one way they make you think you are getting a good deal, but that is not the case. I booked a "ROUND TRIP" flight, they charged me for seats for both flights, and what really got me is the fact that after luggage and seat prices it came up about the same price as JetBlue. I didn't notice at first, (I had a heavy situation in the family and I was overwhelmed) but after I bought it I was a little surprised to see that in reality it wasn't what they say they were.

Arriving at the terminal 2 hrs + for a flight to Las Vegas, I was in line for 15 minutes before the Spirit rep attending to the line decided to curtail her conversation with one of TSA finest and direct me to the Kiosk that were across the corridor, announcing that I needed to check in there before proceeding to the ticket counter. (Minus 2 points). Once through the Kiosk I got back in line several place behind the original location and waited for the next ticket agent, a very helpful and friendly young man, who checked my bag. (Plus 2 points - now even again) Checking in at the gate went relatively smooth. (Still even) once on board the personal loading went average until I tried to get into the space allowed for a "Little Person". I am average male 220 lbs and 6'0", most difficult on the A320 with every inch taken out of the leg space, knees against the seat ahead, most uncomfortable 3 hrs and 52 mins ever in an airplane.

We had the bad luck to depart from BWI to FLL on the morning there was freezing rain. I understand that this is a situation that is out of their hands. Subsequently, we knew we would miss our connecting flight. The only solution Spirit Airlines offered was to book us on a flight 8 days later. During the Holiday Season. I do not understand how anyone could make such an offer with a straight face. This of course came after their indifference when we also wanted to check in a baby car seat. They do not provide a plastic bag to put them. The first airliner we experienced this lack of service.

First, Spirit Air was the worst flying experience of my life. I tried to check in online but your website couldn't find my reservation. I called your customer service but no answer. When I got to the airport and explained the situation, they put me in the wrong line. When I get to the right place, you reps refused to help me as they were showing off and discussing their newly done nails - no joke! When they got to me, I was literally one minute past the check-in deadline. They then forced me to pay $99 and I spent the next 28 hrs in the airport. At least refund me my $99.

Our family of 4 was traveling from Chicago, O'hare airport to Fort Lauderdale on Christmas Day to be with another family member. When we arrived to the Spirit kiosk at 4:38AM to print our tickets a receipt was printed that stated our tickets were unable to print so we took the receipts to the Spirit counter. The employee said he could not issue our tickets because we were 3 minutes past the cutoff of 40 minutes before takeoff. The next available flight was two days later. There was no one else at the Spirit counter and no wait at the security line. We asked to speak to the supervisor and 10 minutes later a supervisor came out, looked at the screen and said our seats were gone. I asked to see the screen and she refused to show us. She asked the original worker, "Are their seats gone?" He would not answer. Not only was she lying but she was very, very rude.

People sleeping on the floors with babies. No accommodation of hotels and only a 14. food voucher when water is 4. by itself for 2 meals. This was the worst experience I ever had with an airline. They did not offer any kind of help. Attached is only a few of the horrific conditions. We were made to sleep on the floor.

This story is fairly simple. On Dec 23rd, Spirit notified me that my flight from LA to Seattle was delayed to take off at 7pm. That's was fine by me, only an hour. Then I showed up at 5:45pm to check my bag, which I had already pre-paid. At 5:50pm, they emailed me again and told me the flight was back on schedule, and was schedule to take off at 6:23pm. So, as you can imagine, I'm now actually late for the flight was previously delayed. I went to check my bag, and the guy said my plane was taking off in 20 minutes. I explained to him that the flight was delayed, and I HAVE NEVER HEARD OF A flight delayed, to be expedited to take off on time. I told him I showed up late, because Spirit emailed me about the delay, which was the only reason I was arriving at 5:45pm for a 7 o clock flight.

After our flight was delayed over two hours we were emailed two vouchers for a $50 credit on future flights. We had from the date of our flight October 31, 2016 until December 28th, 2016 to book a future flight with the vouchers. When we tried to book online it stated that each voucher was only good for a $0.02 credit each towards the flight. I called thinking this was a simple mistake. Nope. That was it. Of the entire purchase price of $92.00 apparently the flight portion was somehow only $0.04. The rest was made up of fees that we couldn't use the voucher to cover. I was told that in order to be able to use the whole $50.00 I would have to book a much more expensive flight. Which would ultimately cost me way more than the $50 voucher. So basically the vouchers are useless, just like the customer service of this airline.

After I booked a flight for my mother and father from Detroit to New York and back the next day, I was satisfied because I thought they were getting a good bargain. I didn't expect them to have a luxurious flight with tons of leg room but they didn't care considering it was a less than 2 hour flight. Then I find out they have to select and pay for their seats and bags before the flight so I did that online a day before. I was not too upset but I don't get why I couldn't do all that as I was booking the flight. So I drop my parents on time and go home. They call me later telling me they missed their flight because their itinerary number could not be scanned and the line to obtain another one was LITERALLY a hundred something people. They would not compensate for the missed flight and said we could either A) cancel the flight which would return $222 but then cancellation fee would then take $224 and therefore pointless or B) Do nothing.

This company is total waste. I do not know how they got authorization to work in the US because they do not seem to be serving people! They made me miss my flight because they misidentified my name from the check-in document and did not pass by the homeland! I needed to go back to the company for them to correct! I had to run to get on board and even then I did not succeed because they saw me running and still closed the boarding gate! They do not respect the tourist. They do not respect Americans and they respect no one! In the end they did a rebooking quickly because I called the police! I will never fly with Spirit again or with any low-cost company! They've managed to leave me with blood in their eyes of dissatisfaction! PS: The treatment is the worst possible!

I've flown quite a bit, but have never even heard of what happened to me. I was flying from Seattle to Kansas City with a layover in LAX. My flight was delayed which caused a mixed connection by 20 minutes. There were 8 of us, including a family with a toddler, that were left behind. They wouldn't wait 20 minutes for us. What did the Spirit attendant tell us? Wait until Christmas night, 4 DAYS LATER, or find a flight on another airline at our own expense. I couldn't afford the $1,200 for a same day ticket from another airline or an LA hotel for 3 nights. I was essentially marooned. I had to track someone down to find my luggage, which was on a plane about to go God knows where. Insane.

Flying Spirit: Day 1-They don't care if a group of passengers has already checked in and have boarding passes. They will close the door regardless 15 minutes before the departure time. Day 2-They said the flight was "delayed" till the next day because they didn't have a crew. They wouldn't cancel the flight cause then we could get on flights from other airlines. They don't care if it's Christmas and people have connecting flights or that everybody is crying on the phone. Then the staff was mad they had to Take the time and give me a refund.

The flight was supposed to leave at 7:20. I was told by the agents at the gate the flight was behind and wouldn't begin til 7:40. I arrived at the gate at 6:20. I arrived back to the gate with 18 other passengers asking to get on the plane because there was no boarding call. I called customer service and they said I missed the flight, tough luck, buy another ticket and hung up on me.

To All, Spirit Airline is one the most disappointing airlines that uses the friendly skies. My recent situation, Confirmation Code **, the return flight from Orlando to Detroit was canceled due to bad weather. Spirit Representative stated they could get me on another flight but it will be 3 days later or refund my money and then I'm on my own. So me having to be at work the following day and not being able to afford 3 more days off of work, I opted to find me another flight with American Air, which cost me close to a $1000 one way.

I had a flight on Dec 2. So I tried to online check-in a day before but their webpage was not working! I waited until the day of the flight, and tried to check in with a carry-on bag before I leave my home (FYI if you check in online, a carry-on is $40 but if you do it at the airport it's $55). After I put my credit card info, Spiritairlines.com gave an error and said my order was not processed, I have to check in at the airport. Because I didn't want to pay extra $15 by checking my bag at the airport, I didn't end up getting any carry-on or any other bags, in other words I only had my personal bag which is free. However, in my credit card, now I see a charge of $40 from Spirit airlines. Even though their web page gave an error and told me that my check in did not worked, obviously it worked but still showed an error to me.

The first time I flew on Spirit I had a bad experience but I thought it was a one time thing so I gave them another chance. Even with the charges for everything! Water, soda, carry on... but my experiences this trip were even WORSE! My connecting flight to Vegas (through Minneapolis) was delayed 2 hours then another hour once we boarded. They offered us free WATER. My trip back to Atlanta (through Detroit) was delayed at least 3 hours (still sitting at the airport). They do not update you in the terminal. They do not offer any apologies, comps, or alternatives even though the website says you can choose another flight if your travel plans cannot be changed. DO YOURSELF A FAVOR AND PAY EXTRA MONEY TO FLY ON A REAL AIRLINE!!!

Last time I flew Spirit was 4 years ago. They missed their connecting flight and the next available flight they gave me would have left stranded in Florida for three days and then take three different connections to reach NYC. Luckily I complained and got on the next standby flight the same day. I swore never again would I fly Spirit. Well here I am again giving Spirit a second chance and they canceled my flight for no reason. The next available flight is in a week. It's so ridiculous. It's laughable at this point. I waited 45 minutes on their customer service and spoke to a supervisor who finally reimbursed me. Now I'm stranded at the airport again.

One word to describe Spirit Airlines. NIGHTMARE. I would not put my dead dog on a spirit airline to be sent off for burial. On June 16 my boyfriend paid $422.36 for our airline tickets to fly to fl for a cruise I had planned for my 30th birthday this year. The flight was scheduled for Nov 19th. We get to hartsfield airport Nov 19th, check our bags in at 9:00. Our flight was scheduled to depart at 10:15am. We get to the gate only to have their worker (employee id # **) tell us that she had given our seats up to two standby passengers. I thought surely she's kidding. I said we'll switch our flights to the next departing one. She states that all flights are booked and she has one departing at 5:00pm. I inform her my cruise departs at 4. There's no way I can leave Atlanta at 5:00pm. Her exact words were to find another airline to fly with. So now I'm stuck in Atlanta after having paid $422 for flight tickets and $160 to have our bags checked.

Everything charged an expensive fee; no service almost at all; online self service, even print the boarding pass doesn't work after you already paid the money for seats and baggage. I guess just to force you to print at the airport to charge you an additional fee. This airline is a joke!

Right now Spirit Airlines owes me money from a credit card charge that was made when I was hacked. They fought and won it when my bank tried to dispute it. These people will accept any credit card, even if it's stolen. They don't seem keen on responding to someone in my situation and God knows if someone else went through this before me. I'm never flying with this company.

A seasoned traveler. MVP Gold Alaska , and Hawaiian. Thousands of miles in the air all over the world. My single Spirit Air experience is enough to last a lifetime and make me run in terror from their Logo. Could not choose a less comfortable seat. Staff is rude. Schedule was delayed by MORE than 2 hrs with no compensation. Clerk clearly stated that delays under 4 hrs are not even addressed. No partner airlines to shuffle flights. Other words, flying Spirit? You're on your own. Waited 30 minutes whistling Dixie on my checked bag that oh by the way cost me 60 dollars. I almost had to ask if someone was playing a joke on me when the clerk charged my card. I was speechless. If you are a seasoned flier expecting Alaska quality or Hawaiian Quality service and punctuality.... RUN FROM THIS AIRLINE. It will leave you entirely disappointed and feeling like a chump who has just been ripped off.

We just completed a trip to Florida to visit relatives in Florida, and we found Spirit to be a very good value and the flights were pleasant, and their on board crews polite and competent. That said, this is not an airline for those who are needy (in many ways), nor for those with an inflated sense of self. The Spirit Airlines website makes it very clear what costs they charge, so anyone with a brain can figure out if this will work for them. The boarding pass (that you print at home) clearly states what time you need to clear security and what time that you need to be at the gate by (how much easier is that people). What we liked was by not having people trying to bring over-sized carry-ons with them, our plane was ready for take off on-time, and we actually were cleared to go 10 minutes early. The seats were comfortable, and the on board snacks were cheaper than buying them at the terminal. I enjoyed Spirit better than Southwest.

I was promised 2 R/T vouchers on their airline for giving up my seat on a flight. At no time during this discussion of vouchers and at no point in the documentation they gave me and had me sign about vouchers, was I told there was a monetary limit on the base fare amount to be covered. However, when I attempt to use the voucher, it only covers a portion of the base fare, though the documentation tells me it should cover ALL of the base fare. My interactions with their customer service department provided no useful feedback, and they refused to send me any sort of documentation about the vouchers which confirms that only a portion of the base fare would be covered. They are as deceptive about their vouchers as they are about their marketing in general.

Spirit Airlines: This has been happening many times, something has to be done about this Spirit Airlines and their bad attitude towards customers. All they need is money from people. I told a friend last time on the flight that "they have started charging for everything. Wait till they charge for air as well, that we breathe in their flight?" In my last flight from New York they gave me a voucher to be used for the next flight because I had applied a Mastercard inside the flight. I tried the voucher. It NEVER worked for my future flight.

My family is in the process of relocating from Atlanta GA to Detroit MI. Some of our family decided to come visit us on our first weekend in MI. We advised them to fly Spirit to save some money (we have flown in the past with no problems at all). They booked their flights and all was well... so we thought! We were scheduled to close on our new home in Michigan on a Monday with our family flying in on the Thursday of the same week. Our closing got rescheduled due to Thanksgiving week and we are now scheduled to close on Friday. We thought it would be best for our family to reschedule to the next weekend. It was here that we found out that spirit was going to charge $90 per ticket to reschedule the flight. We would also have to pay luggage fees and the additional difference in the price of each ticket.

Spirit made me miss a flight, because they said I had an infant to check in and made me wait in a 45 mins line. I had inform them that I stop making kids a long time ago and I did not start my first leg of a round trip with any infants. They refuse to correct their mistake, claiming the manager was on an hour break. I had to pay over $400 to another airline to get back from MI to FL. Then they had the nerves to send me an email four months later stating get to your flight early expect delays. Not only their customer service suck, their computer system too. They also did my mother the same, had to pay extra. No more Spirit Airlines for me and my family...

When traveling on the plane first of all there's no space. The seats do not recline. Not to mention there is an extra fee for everything. Even to choose seat, extra charge for luggage. Plus when traveling with two kids, a newborn and a 6 yr old, they do not do anything to try to accommodate you. When I got off the plane they didn't give me my stroller. Had to hold my newborn which was 3 months old weighting 15 pounds for 3 hours while I passed through the gates since I was coming from Colombia. It was a horrible experience. I wanted to cry. No consideration. Even when I mentioned to the lady that worked there about my stroller she told me I had to wait. Horrible... I will never go through Spirit again.

I booked a flight on Spirit because I needed a cheap flight from Oakland to Las Vegas. The price was $120. When I got my bill I was outraged. Spirit did not tell me that the $120 only covered the ticket... the seat was extra, as was the bathroom, as was service... in the end my ticket was just short of $400. This is absolutely the most morally corrupt business I have ever run into. Where else do you buy a ticket for travel and not get a seat? This airline should be investigated and put out of business. I will never fly Spirit again. Please save yourself and do the same.

I tried to book a flight to Las Vegas from Kansas City on Spirit Airlines over the Thanksgiving holiday and the pricing was very good compared to other carriers so I thought until all of the a la carte fees started to add up, no problem. The straw that broke the camel's back was I booked flights leaving Kansas City Nov. 23, 2016 and returning Nov. 26, 2016 and when I went to purchase the tickets the dates were confirmed but when the tickets were purchased and I went to download my itinerary the dates were incorrect. They had me returning on Dec. 25, 2016. I immediately tried to straighten this out and was charged a change fee that was going to make a $472.00 ticket $832.00 so I decided to just cut my losses and cancelled the flight.

I have been flying for several years and have never been so upset about an experience for my traveling with an airline as I was with Spirit Airlines!!! First of all you have to pay $55 for carry-on luggage or $50 to check a bag. You have to pay for snacks and beverages on the airline. The seats with the most uncomfortable I've ever sat in in my years of flying. Very discourteous flight attendants. I was almost going to bring my credit card to the bathroom for I wouldn't put it past them to charge for toilet paper. They lead you to believe that you're paying a decent price to fly when in fact you're hit with several charges along the way. Needless to say I will never never never fly Spirit again.

Booked a trip to from Detroit to Atlanta to see our son graduate from Marine Corps Boot camp in Parris Island SC for October 5th, 2016 at 7:30PM and land at 9:30PM in Atlanta. Along comes hurricane Matthew and the graduation date gets moved from October 7 to October 5th at 11AM. The kicker is the graduation date gets moved on October 4th at 1PM. So desperately call Spirit Air and try to get a flight out that night. I was on the phone with Spirit from 1PM to 4PM. After waiting on hold for 20 minutes Spirit Air automatically disconnects the call and you have to go over the whole experience all over again. Long story short we drive all night through to get to SC in time to see him graduate. Try to get a hold of Spirit for the next 3 days but was unable to do so. Finally on the 4th day we get a hold of a humanoid who states “There is nothing we can do for you.” I say “There is nothing you can do or nothing you WILL do...” We get nowhere with "Marvin".

This is the worst airline I have ever flown on, not only did I get delayed going to the location, coming back, I was delayed almost 4 hrs and missed my connection. Upon arrival, get given a $7 food coupon. REALLY?!? Your customer service leaves a lot to be desired. I want a refund for such crappy service. I promise I WILL never fly with Spirit again. Customer service: Does not given concise information. Delayed customers are given only a $50 voucher even after being delayed 4 hrs and missing a connection, causing you to sleep somewhere else. I wish CA has negative, I would use it. I bet you this business will not be here 10 years from now.

Horrible customer service and airline! What airline doesn't even provide water for their passengers? Spent 1 1/2 hours on the phone speaking to customer service about a pet charge that wasn't even utilized!

Horrible customer service. Both to and from flights were delayed. They just kept stringing us along 10-15 minutes at a time with no clear guidance on what was going on. My bags were lost and have still have not been returned 48 hours later. The remedy from the airline was $65 in a voucher for future travel. I will not be traveling through them again!!! I bought my tickets using Expedia not knowing I had to pay additionally for everything else. Please do your research people.

Spirit Airlines is The Worst Airline Fleet Flying in the sky!!! The only thing they can do properly is Take off and Land!!! Their customer service is the worst I have ever seen. They lie to your face and smile! They owe everyone they have wronged restitution and to rid the world of this filth they should be grounded!! To start, getting someone on the phone to answer questions is nearly impossible. Then when someone finally picks up they are your typical sourced call center that follows protocol and dances around actually answering questions! They charge for check ins and carry ons (as a matter of fact they charge more for carry ons). Then their scales are rigged to record higher.

I had to make a business trip to Baltimore and booked early with Travelocity. I had no idea what I was in for with this airline. I left Las Vegas on the red-eye around 11:40 pm and the seats in the plane did not even recline, no beverages were offered, but I slept fitfully for a few hours. Upon my return flight I arrived shortly before boarding because they changed the departure gate several times (from B to D terminal even). Then when I was preparing to board, the attendant told me I had to pay additional for my carry on. I explained that I hadn't paid for it TO BWI and asked to speak to a manager (I was flying with a purse sized bag and a small roll on which is always considered carry on in all my other travels). The attendant told me that the manager would tell me the same thing and that it must have been a mistake when I was not made to pay on my way there. I expressed my displeasure and told them I'd review their company appropriately with a few choice words.

First of all, if I could pick zero stars for this airline, I would. On November 2, 2016 I booked my son a round trip ticket for Christmas vacation through the Spirit website. My credit card was charged immediately. The dates I picked were December 17, 2016 to January 8, 2017. Purchased round trip seats and round trip luggage for an extra $82. We received a confirmation email booking his ticket for November 11, 2016 and returning November 25, 2016 with no seat reservation and no luggage reservation. When I called to find out why they changed his flight they tell me this is what I picked and charged me $75 to change the ticket to the date I originally booked and said I now needed to purchase his seats and luggage again which I have already paid for with the original purchase. I even told them the seats I picked 21A and 20B.

Arrived at Orlando Airport to discover our flight home to New Jersey was canceled. Spirit provided one very rude agent to rebook an entire flight! Spirit did provide an overnight in a hotel that I wouldn't let my dog sleep in but then had to wait for another flight at 2 pm to Newark Airport. Our original flight departed from Atlantic City. These airports are over 100 miles from each other. Now I have to hire transportation to go past my home in Ocean County to Atlantic City airport to get my vehicle. Actually, my eyes were opened to the incompetence of this airline and it makes me wonder how these planes are maintained and operated. I will NEVER, NEVER, use this airline again. Shame on Spirit Airlines and their employees. If I performed my job like they do theirs, I would be fired immediately! I don't know how they sleep at night!!!