Spirit Air Reviews

Today, I arrived for a return flight from Saint Thomas, Virgin Islands. Conveniently, they said that I had not pre-paid for my checked bag to return home. Really? That’s not what my itinerary said. But before I could move forward through customs, I had to pay Spirit not $35 but $50 so that I could get my bag home. Beware of this airline. Their re-branding efforts have been excellent. The crew is always wonderful. It’s the other part that is impossible to deal with, and that’s the most important part! It’s my money, and I think I need to spend it wisely. Goodbye Spirit! You are no better than you used to be. BEWARE. Not even a return call as a courtesy.

They stole all my winter clothes and Spirit want me to prove that I had the clothes while their office in the airport didn’t had all the things to make a full complaint because they couldn’t weight my bag because didn’t had a weight machine. Really good office! And now I don’t have my winter clothes, I waited for almost an hour to get my open bags, and I don’t get nothing back from them that would be helping my side.

Shortly leaving I had a feeling to check their availability. I found one that meet my needs and $100 cheaper. I was already driving home on bad roads and decided to call when I got to a stopping point. Could not get through until 1am the agent wanted to charge me an $152 on what I had already paid. I decided to call a manager. He would not help because I was out of the 24 hour period. I told him when I first got through it was 1am - not out of the 24 hour period. This did not matter.

All in all my flight that cost $116 turns to $352. I spent several hours on hold, I was stuck in Denver for two nights because of weather, I was lied to - taken advantage of, very bad customer service. I understand they cannot control weather and there are extra fees to change flights but when someone has already paid for a service but when a cyclone hits you should help people not take advantage of them. While at the airport I was standing next to Delta and they were taking care of all their customers making sure they got where they needed to go.

Original Review: This airline is the most horrible airline. I tried to check in early so I wouldn’t be rushing with my kids. I paid my baggage $85 to check myself in online and when I went to the baggage check in I was charged an additional $100 for overweight baggage. When I went to the gate told me I had missed the flight and I was there on time. Apparently they departed 1 hour earlier. We weren’t inform of the early departure. Mind you I was with my young kids. I had to wait 8 hours for the next flight with my 2 kids. Horrible experience ever and I’m done with this flight. I WILL NEVER FLY WITH SPIRIT!!! Do yourself a favor and don’t use this flight.

When we boarded the plane nothing could be further from the truth. My dog had about 8 inches between the end of my seat and had to worm his way under the seat. He's highly trained and did very well but this should've never happened. Called customer support. They outsource to the Philippines and Guatemala. Nothing here in the states. These people sit in call centers and have no real connection to this airline. They read from scripts and can't make any executive decisions. There's a massive disconnect on this airline. Customer service never did resolve my flight back and sent me automated messages via Facebook.

Sat on hold next day waiting for a live human and they were clueless about my issue and had no desire to resolve it. Same circles of reading from scripts and telling me I have the "best" care. What? As happy and la la as their marketing is - don't believe it. The top genuinely could give a rat's ** about your experience. The flight back was even worse. Took me 2 days to recover from this disaster. My dog was exhausted from this near 5 hour flight.

After calling the manager for verification I was told that in the future, I was to call Spirit within one hour before departure time in order to request that my return flight ticket be "saved" from being voided. I was then told that even if I was to submit such a request, that my ticket may STILL be voided. Needless to say that this poor quality of service by this company as a whole is appalling that they can void tickets without paying a refund for the ticket that hasn't even been used yet. Will definitely not use this airline and will definitely advise others not to use this.

I get on the flight and the plane landed at 7:45 PM at Fort Lauderdale, thus making me miss my connecting flight that I had just paid an additional 400.00 to make. I went to the ticket agent very frustrated about the whole ordeal to be hit with another flight leaving on 2/26/19 at 8:35 PM. I decided to go with a standby ticket to get back to BWI as soon as possible. I asked to be put up in a hotel, since this was not my fault. I was told that Spirit Airlines does not honor that request regardless of the situation. So I had to sleep in the airport until 6 AM on 2/26/19.

I made the flight as a standby back to BWI on Tuesday 2/2619 at 10:00 AM. I believe I am entitled to a refund whether it is the original ticket or the additional ticket that was purchased and still fail to get me home on time thus making me miss work on 2/26/19. This was absolutely horrible and I cannot believe that I bought 2 tickets going and returning for one person. The customer service rep stated that there is nothing that they can do about the whole ordeal.

My LAS-EWR flight NK 760 was on 10:45 PM PST (20-Feb-19). We checked in and did security check-in well before time and sit at Gate 25. Suddenly there was so much noise and everybody was rushing. What happened? Got to know few Spirit flight got canceled. They were giving different reasons to diff passengers. I was scared and praying to god, don’t cancel our flight. Did he listen to my prayer? Because Spirit said, due to weather, they are delaying the flight by 12 hours? It was hardly any snow in Vegas, come on, we belong to the east coast, this was nothing. And for a 1/4th inch of snow, the flight should be equipped and prepared but no. Still, better than cancellation.

Our checked in bag was on carousel #10. We collected our bag and found a spot for 2-3 hours’ sleep. I woke up 3 in the night (who gets sound sleep on the airport), was checking social media and checked my email. Bang, there was cancellation notification of my flight. We ran to the Spirit counter and asked why they did not send a message. Who checks email? They were least bothered about the cancellation and in plain tone “sir whether take a refund or next available seat is on 2 days later flight”. Next day rebooking was all full. I made a scene, shouted on them. We said we both will miss our work. After 30-40 Minutes, Lady names ‘Love’ came to us and handover the boarding pass for the next day (21-Feb) same flight. The sense of relief, even we were late, we got the seats in the next available flight. We asked whether you guys will provide hotel accommodation or Meal Voucher? They said “No, it's not their policy to provide these”

We somehow managed the next 20 hours. In these 20 hours, we got to know, Southwest canceled their 90% flight operating from Vegas and Spirit canceled 80% flight. And the reason was not clear to anyone. No news on social media, nothing. Again same process, check-in, security and we were at gate-25 at 8 PM PST. This time we saw Spirit flight we're flying. Glad they were operating. Our boarding had started, we were in the queue, they scanned boarding pass and when we were about to enter the plane, their employee came running to us, said “we need to de-board the flight. The window has been frozen and the crew will clean that”.

Half of the passengers had already settled in the plane. No problem, we came out in the sitting area and there was so much speculation of what’s going on. But no, God had some other plan. I saw pilots were coming out of the plane a few moments later and he said, they don’t have deicer and plane will not fly. And at their counter, Spirit assistants saying, it’s just 30-40 minutes delay. After 30 minutes, they canceled it. So IT WAS 2 FLIGHT IN A ROW. We ran to their main counter. It was all chaos. 2 hours in the line. This time they were giving one voucher for a discount on Hotel booking (mind it, it was not Hotel accommodation) and guess what, it was not even working. For some, it worked but it was over $100 for one night. Am I joke to you Spirit?

After reaching the counter, their reply was the same, either take a refund or take the next flight which is 3 days later. We were missing our work, this time we asked for the refund. The return trip was $508 but they refunded only $160. Who knows the calculation? I did not want to fight, so I took refund the left the counter. Now how to reach NJ. Many like us exploring options on how to reach their destination. Finally, we booked a flight in American airlines. Bus to Los Angeles, then flight to Phoenix, Phoenix to Chicago and then Chicago to Newark. Simple 4.5 Journey changed into 18 Hours journey. All bus was booked to LA, we again spent next (2 AM PST- 4 PM PST) 14 hours on the airport and took evening bus to LA.

When I was in UBER ride for the bus station, their driver told me that his brother works for Spirit and all the groundsman and mechanics were on strike. And they were giving BS reason to passengers. Then I realized, all Spirit flight operating from Vegas was canceled and others who had just layover in Vegas was flying. SOB Spirit lied to us.

I won’t say other airlines are always good and they don’t face cancellation issue. I would have been okay if after 24 Hrs, got the chance to fly but they kept lying about their issues (Strike). Simple deicer issues and plane is not equipped? 1/4th-inch snow and you’ll not fly. Then no flight should be operated from Chicago or East coast in winter. They did not have the courtesy to talk with passengers. They were blunt “either take a refund or take flight 4-5 days later.

The supervisor there was more concerned about the employees not being able to talk to the customers as they finishing their shift. But no thoughts for us who were stuck there for more than 24 hours. Who wants to stay at the airport? I was stuck there. This fiasco made this trip the most horrible one of our life. We were emotionally and physically distressed, all thanks to Spirit. It was a mental trauma going through all these in such cold weather. I don’t think we will ever travel via Spirit.

My wife and I run a set of in-home daycares with 20+ kids and we also have two young children (1 and 4) who were being babysat by their grandma who also needed to work that morning. If we stayed in a hotel that night, we would have needed to close the daycares, forcing all the parents of our kids to stay home and us losing out the income for that day ($1000 worth), not to mention forcing my mother to miss out on her work and babysit the kids another day. Staying in a hotel was NOT an option for us.

As the time dwindled down and the Spirit line moving at a snail's pace, I knew I had to do something, so I quickly checked any other flights leaving soon to Minneapolis and found a 12:35 AM Delta flight. It was 11:45 PM, so I ran over to the Delta kiosk and they said I had 4 minutes to book this flight. It cost us $1,516.00 to book a ONE-WAY flight for the both of us, but having no other option we had to book the tickets. We arrived at the gate with minutes left available to board and sat in separate seats. After talking to some other passengers, we learned that they had also come from the cancelled Spirit flight, but the Spirit's agents had paid for their entire Delta airfare.

Later that day, I called Spirit's customer service line and spoke with two different reps who offered to refund the original cost of the return flight ($315) and a $50 per person voucher for future Spirit flights, considerably less than the $1,516 I paid for Delta. I tried to explain to them that Spirit bought and paid for the other traveler's tickets so why do I need to get stuck with Delta's bill over their cancellation, but the reps stuck to their script.

I then drove 45 minutes to the airport to speak to someone face to face. The Spirit agents at the MSP airport said that it was "my decision" to purchase the Delta tickets and that I should have waited for Agent Assist. Waiting in line was NOT an option, we bought the Delta tickets with 4 MINUTES left available to do so. If we would have waited in line, we would have missed the flight. Again, the Spirit agents eventually stuck to their script and refused to refund me the cost of the Delta tickets, all due to their incompetent crew not showing up causing the cancellation of their flight.

If we had stayed in a hotel that morning and a parent of our daycare had no other choice to pay 7 TIMES what daycare would have cost them to keep them at our daycare, we would have reimbursed them for their trouble because that is the RIGHT THING TO DO, regardless of what our policies state, regardless of the law or regulations, if you cancel a flight then you owe it to the travelers, YOUR CUSTOMERS, to do everything possible to make it up to them. This very important value is what Spirit lacks, and that is why they have now FOREVER lost my wife's and my business.

I am out TWELVE HUNDRED DOLLARS and it is Spirit's fault, but they refuse to take responsibility for what is clearly theirs to own. Perhaps if they would have done so we would have continued to fly Spirit, but not anymore, not ever and from this day on if anyone wants to book Spirit I will tell them to avoid them like the plague. We never listened to the Spirit horror stories of others, but obviously we should have. Lesson is, if you are thinking of booking Spirit to save money, you'll end up paying more in the long run, like I did.

We ran back to gate G8 and they were still boarding but said we weren't on the manifest. We were told to go to customer service to be added. We did so and they said corporate already moved us out on a 4:35 pm flight. We were told that if we wanted something sooner we needed to exit the terminal and go to the ticket desk. I spoke with Karen ** and she said there was nothing she could do, that this was the soonest flight available. I explained to her all the issues with her staff and the lies that were laid upon us. In all my years of flying I have never experienced such chaos. This is unacceptable management. There was no reason that the gate door couldn't have been opened to let us last 6 passengers on board unless your airline overbooked it. Not only are we now 10 hrs behind schedule now but the arrangements that have to be made are expensive and time-consuming. I believe that your customer service is in need of some serious modifications.

Unfortunately, not fast enough. I showed the agents at the airport and it didn’t matter, I still had to pay the “airport price” for my bag vs the cheaper online price when it was a system error on their end. I had notified them of this problem 24 hours ahead of time. I guess in the world of Spirit Airlines, they are allowed to say “I’m Sorry,” to the customer and that’s Ok, but when it comes to the customer, no remorse, nor empathy, patience, or understand.

When I got home I called Spirit to see if we could arrange some type of option for this inconvenience. Bottom line when I called they just kept reminding me that since I had received a refund they couldn't do anything for me. I understand the situation but that doesn’t make Spirit an honest airline. I regret to say that I have lost quite a bit of money due to this inconvenience. Please make sure you really want to flight with Spirit. Btw if anyone want to confirm what I'm stating please search for flight 1223 from FT. Lauderdale to Denver, Co.

Original Review: Feb. 19, 2019

I checked this: Which terminal is Spirit Airlines at LAX? Terminal 3. Los Angeles International Airport Terminal 3 serves Alaska Air, Horizon Air, JetBlue, Spirit Airlines, Virgin America and Virgin Australia. It contains entryways 30-39. I was dropped at terminal 3, however I discovered Spirit aircrafts was at terminal 5. I ran and ran yet I was 5 minutes late. The following Spirit Airline to Oakland was following 24 hours and just a single ticket was accessible with $99.00. I purchased the round outing ticket, so reluctantly I got it. Afterward, I discovered Southwest aircraft was opening couple of times around the same time.

What's more, It was hard to get discount back $99.00. The staff was so obtuse, however the administrator helped cash back. I think Spirit Airline should give me kudos for my missed one way trip. What's more, they should fix the site data effectively. When I read individuals' sentiments for Spirit, I can not anticipate it, however I share my awkward inclination toward Spirit. I like your aircraft name, however.

Actually I heard 2 of the attendants were ill. Spirit never has enough staff or planes to take care of such situations! They knew exactly how long to stay on the ground to force a cancellation. 200+ people stood in line for hours to get a refund only & the next Spirit flight wasn't for 2/14. They don't help to reschedule on another airline because it was weather related. Funny how other flights were leaving around the same time!

I had to pay $255 to fly a Sun Country red-eye leaving at 1:05a to get home! It remains to be seen if I get compensated for any of that! I had 2 similar issues in the past, and I'll avoid this airline to the best of my ability, but they keep giving me vouchers so it's a catch 22! In addition, a lot of destinations from Mpls have been eliminated and have poor connections. Also, the frequency flyer miles used to have 4 levels of miles which is now a joke. You're lucky to find anything less than 25,000 1 way at any time!

When no one showed, and our flight was delayed even longer, we went back to the front desk. At this time we waited for a supervisor. She finally helped us get on another flight with a different airlines. In the meantime my phone is still giving me updates on when the original flight. That flight was 6 hours delay. We will never fly Spirit airline. Also on our new flight we had to pay an additional $50 for our carry on. Even though we pay Spirit airline $50 FOR the same service.

At downstair departure main counters. I spoke with the supervisor, he fit my beg saw it was fitting. He said to allow him to speak to the employee in the back door inside their office. He came back saying the employee told him that I am lying and I had a different bag the day before. I told him that she at her counter just told me she was sorry and she was hectic and mistakenly charged me, and now that I am not before her she says I had a different bag? My trip was for only 24 hours attending a funeral, I only took pajamas, and toothbrush and a shirt with me. I had no reason to carry a bigger bag pay for it and come the next day and lie about it.

The manager told me to email customer support to recover the charge. Which I will, and I told him if this to lie to me again, and just to brush me off I will come back to his counter. After emailing back and forth and sending the pictures of my bag inside the carry on fit basket, they said the handle of my beg was slightly higher than the line. Which was a complete lie again. They refused to reimburse the charge. I felt completely ripped off. This is a cheap and corrupt company. Misleading advertisements on their price but they rip people off other ways. I will never fly Spirit again.

While away for a wedding we got the terrible news that my husband's uncle had passed away. We needed to change our flight to come home earlier (5 hours sooner) in order to make the services. The fees Spirit airline wanted to charge us were excessive and unfortunately we couldn’t really afford them so, I called to see if we could possibly have a reduction in them in order to be able to make it home. The only way they were willing to accommodate us was if we provided a death certificate to prove our beloved uncle was gone. Completely inhuman!! They kept citing that their policy was what it was but we all know that exceptions can be made to any policy in such extenuating circumstances. We weren’t asking for anything free we just wanted a reduction in cost to make it easier to get home!!

I was not about to trouble a grieving wife or children to obtain a copy of the certificate so I sent Spirit a copy of the obituary and a receipt for flowers we were sending to the funeral home. All this got us was a $180 travel credit we HAVE to use by March of this year! We had to ask family members to help us pay over $600 to move a flight up 5 hours and all they can offer is $180? What kind of despicable company does this? It’s very presumptuous of them to assume we are in any sort of position to be making travel plans within 2 months and of course $180 gets us absolutely nowhere and we would still have to shell out several hundred dollars for any flight we would book. I am literally battling with them over excessive fees and they just assume we can book a trip two months from now to utilize their “fair credit”??!!

My advice to anyone traveling is that you’re better off paying a little bit more for a more reputable airline. Not only will you be more comfortable you’ll also have the comfort of knowing that in an event like ours, you’ll be dealing with compassionate, understanding people who seem to actually care about their customers and not just money.

In 2016 my husband's grandmother passed away while he was visiting family on the west coast, when he called the airline to change the flight to come home and mourn her they accommodated him with no additional fees and all they asked was her name and the funeral home running the service. He flew United that time and going forward we will only ever do business with them or other top rated companies. You get what you pay for is too nice to say about Spirit Air, their people they aren’t worth a single red cent.

It took a Kafkaesque experience of spending hours with "customer service" to get them to refund the double-charge, and, after that, they were unwilling even to talk about refunding us for the bag fee to begin with. I pointed out that they didn't respect initial terms of contract – that we paid for the bags to our final destination. They don't care. Out of "fairness" to our other "guests" they can't do anything. That is, they scam everyone who flies with them equally. Don't fly this airline. It is the worst of the worst.

So since they did not allowed us to check in the second bag we decided to change his flight to January 14 which they wanted to charge us an additional $150 dollars! Insane we felt that we were being held hostage with no options and they did not care if they overbooked the flight. You pretty much had to bend over and take it or pay more money to change the flight or just leave 1 bag behind which is ridiculous, after 2 hours arguing with the agent and finally they accepted their mistake they moved the flight at no charge to the 14th.

But the issues did not stop there. On the 14th we arrived early to the airport only to find out that his flight was yet again delayed, he was supposed to leave at 10:55 am and end up leaving at 12:30 pm, the reason being for the delay was because they were having "issues with the plane". There is always a delay with this airline to merge 2 empty flights together. They do it often so who knows if this is true.

I also want to add up that I notice some of the staff were being very rude to other customers. We ended up spending a lot more money with this airline and the time and aggravation was not worth it. Also there is no one around to help. We pretty much go to the kiosk and check our own bags, get the slips for it, stick it to the bag and what do they do? Nothing! Even when you are looking for someone to help you at the kiosk only one agent is available for everyone if you even get the chance to talk to him or her. We are the ones doing their jobs, and we are spending more and more money on this crazy airline. I will never fly with them again and suggest you don't either. By the way I was not gonna rate this at all, but supposedly it is required. :/

After complaining for 30 minutes they offered us a flight to Seattle, I then had to purchase 2 EXTRA plane tickets to return home from Seattle adding $500.00 to my overall trip cost and let's not forget about the hotel that was not compensated. I am still waiting on a refund, it's been over a month and Spirit is unhelpful and non-responsive. In addition during all the ruckus they lost my stroller and car seat. Spirit Airlines claims to be the cheapest but make no mistake, they can be one of the most expensive with the snap of a finger. Take warning, Spirit Airlines is a joke, just spend the money and fly Alaska, Southwest, or American.

Spirit sent me a voucher with these words "We're really sorry about what happened on your recent trip. We care about your satisfaction and want to make this right. Please accept our apologies along with this voucher for future travel to any of our destinations." Sounds nice, right? It turns out that Spirit's Voucher are not what they seem to be. For example a $100 voucher will only save me about $8 off a flight. After all is said and done Spirit is not a good option for anyone with luggage and overall not much of a "good deal". I will return to using Delta as my primary service provider for airfare. - Frequent Flyer and Business Owner.

Never got the welcome email, account number with all these amazing discounts etc as promised. Figured it didn't go through. Was billed twice for $16.99 - when I called they said the rebate form for $50.00 was online - it is not - or not easy to find. Meanwhile their so called rebates require you to save paper receipts at restaurant, fill out forms and mail them out to get a couple dollars back. Selections are limited to garbage fast food. You have to be eating fast food daily and shopping at the mall for trinkets every month spending hundreds of dollars for this to make an ounce of sense. Never got my $50 rebate. Complete waste of $34 and my time.

I was astounded to learn that they charge $55 per piece of luggage for the first 40 pounds!!! What? Are you kidding me? Not only that but between 40 and 50 pounds the fee raises to an additional $30 and even higher the more it weighs. No free carry on either! All of a sudden we joined other travelers in opening our luggage to move our personal items in public between luggages to meet their 40 pounds policy and avoid extra charges. We ended up paying a whopping $104 for luggage. I think airlines' fees for "extras" should be regulated and travelers clearly informed of what to expect prior to choose airlines. So far Spirit is failing and misleading customers and it should be investigated.

To make things worse, Spirit Airlines charges 55$ per bag, but wait guys, these people are so low...that they decrease the weight allowance making 40lbs the limit, so above that you have to pay an extra 30$ per bag. I am a frequent flyer (just not with Spirit) and I always travel with 23kg bags so, now you understand the surprise when I was going back to PR and they charged me overweighted (30$ per bag=60$) because my bags were “overweight”... What a shame Spirit!!! BE CAREFUL WITH SPIRIT BECAUSE A ONE WAY TICKET CAN INCREASE FROM 175$ to 400$ if they play you as they did with me.

At this point I have no choice but to just think that they are disabling the clicking of the “Book reservation” button in order to force customers to book their flights over the phone so that they can charge the fee. I have flown Spirit in him numerous times only because they offer the big front seats and in the past I was able to call customer service to book a flight over the phone because the website button was also not working. You can believe that now I’m leaving the Spirit BS in the past. They can keep their big seats! I rather give my money to another airline that’s not full of...you know what.

So I wheeled my cats in a wheelchair frantically back and forth from one end of the terminal to another, desperately looking for a pet carrier in the shopping areas, but no luck. The store clerks were incredulous that the gate agent had even suggested that. On top of all this, the agents placed all the blame on me for not “knowing the dimension requirements” and WOULD NOT ACKNOWLEDGE THAT THE CARRIER ADJUSTS TO FIT. By that time my cats and I were both upset and the Spirit staff were even then totally unhelpful.

The first woman even accused me of trying to “suffocate” my own cats by fitting the carrier under the seat. What an evil remark - I’ll say again that I’ve flown with that carrier MANY times without incident. They didn’t care that it was the holiday season and did NOTHING to help me - all they did was change my flight to one three days later. My checked bag was already loaded and “couldn’t be taken off.” What awful customer service - hostile attitudes, ridiculous suggestions. Totally ruined my trip and stressed out both me and my cats.

I decided to leave immediately as it was raining and Oakland International is 40 miles away from me. I drove an hour in pouring rain to reach there before 2:00 pm but when I got there at 1:40 pm, they were closed. They had placed a sign that they will be back at 3:00 pm. Now, the prices were going up after every few minutes and I was forced to wait till 3:00 pm not to mention had to pay for parking at the airport.

Since I did not have any other option, I decided to come back at 3:00 pm and lo and behold, people were waiting in line with no Spirit representatives in sight. A whole hour passed by and nothing. In the meantime I was on call with Spirit customer service and explaining to them the entire situation and how they have no respect for their customer's time. I asked them to fix the issue by booking me a ticket at the same price as from the terminal due to the inconvenience I had to face but they wanted to charge me more.

The staff at Spirit walked in after 4:00 pm laughing and giggling with no apology for making their customers wait an extra hour. I explained the whole situation to the staff and asked them that Spirit needs to compensate me after I was given the wrong information by Spirit customer service which caused me to lose four hours of my time along with prices for tickets going up which again was Spirits fault because of their miscommunication. Instead the manager took a more condescending stance with no respect to their customers and said "Do you want me to help you or not?". Is that any way to talk to your customers?

Both Spirit representatives at the Oakland terminal along with Spirit customer service were not able to compensate me for the time and mental anguish that I had to go through. I expect to be compensated because I ended up buying a more expensive ticket ** due to the wrong information provided by Spirit customer service.

Here is the kicker, about an hour in air the pilot informed us that they are bringing the flight back to Chicago because the technical problem was risky to continue on and it would be safe to return back. That was really dangerous life threatening experience that my wife and I had. The flight was delayed again to next day and we had to stay at the hotel until the early next morning flight. This was the experience during going to New York. The same thing happened during our return flight to Chicago. Flight was delayed by 2 hours. Instead of 9:59 pm takeoff, the flight took off at 11:45 pm. By the end of our travel this was really bad experience, definitely Spirit is last in the bottom of the list of airline to travel with.

When I got to the correct gate, the desk agent did not know what to do, even though the aircraft was still at the gate (I have her name and ID # in case you are interested). I was told that it was my fault for not hearing the announcements which I did listen out for in the event of any delays... hmm, b) not seeing a screen display that was not posted; not receiving any notification (even via email) that was not sent; and of course any other egregious acts that I committed as a seasoned traveler who has NEVER missed a flight... EVER. I think was made my mouth remain agape during this series of events was the nonchalant and dismissive attitudes of the Spirit staff... I took names and ID numbers. Spirit, your reputation precedes you, but this one is definitely up for discussion in front of every audience that I can reach.

On My recent flight from PHL to MCO, I searched the month of October for a flight. Their chart says that the lowest mileage charge was off-peak 2,500, standard 5,000 and peak 10,000. Well the only flights I could find were all 25,000 mi premium and that was the entire month when the chart showed otherwise. I have made up my mind to get rid of Spirit altogether so I booked the flight anyway and beside the 100,000 miles, I was billed a gov't fee of $22.40, a checked bag fee of $42 and a mysterious flight fee of $150. So the total was close to what I could have spent with another airline without the credit card fee or the $9 Fare Club. Then add the trip discomfort. Good Luck, I'm done with Spirit. Hello Southwest.

Look up yourself. Everywhere says it's free within 24 hrs and $90 per ticket after 24 hrs. Well 2 weeks later I find myself in need of cancelling. I go online and they say they'll charge me $90 each so $180 and an extra $80 for non refundable carrier fee. So I call them to find out what kind of B.S. that is and the lady says "after 24 hrs you get charged that EXTRA $80 on top of the $180 as a 'processing fee'" which already had my blood boiling because of how horrible that was. Finally, I asked her if I was going to be refunded the remaining balance on my card and she says "no... it will be a Spirit credit that I can only use next time I fly with them". This just threw me in a rage.

I was always told they were deceitful, dishonest, scum of a company but I still gave them the benefit of the doubt and went with them because they "appeared" cheaper. But with all the rip-off stupid fees, they end up being similar to JetBlue and others so that was already strike one. They said everywhere that it's free cancellation if cancelled within 24 hrs and ONLY $90/ticket if after... then go and charge an extra $80 for processing. And they then have the audacity to keep my money with them and say I can use it NEXT time I want to fly with them.

I swear the first thing I did was find out how to short their stock (which ironically has the ticker symbol SAVE) because a company this evil shouldn't be allowed to remain active. All that to say, unless Spirit happens to be $400-$500 cheaper than ANY other airlines, do yourself the favor of NEVER flying SPIRIT. You will thank me for this tip. It disgusts me that I'm forced to give them a 1 star out of 5 here as I'd give them a -1,000 star if possible. Good luck!

It seems Spirit Air employees think it’s okay to use their power to belittle their guest. They also call their flights “cheap” while on board the aircraft, and say if consumers want better service we should pay more for another airline. Worst service ever in my life - I’m thinking about getting legal counsel for this matter due to the physical violence, and nature of the embarrassment I suffered. My name is Maiya ** and my confirmation number was **. I am highly disgusted by the supervisor who kicked my things with her foot and wouldn’t give me her name or badge number. She was supervising gate G11 at 8 pm at FLL Airport. Airport cameras will show her shoving my bags with her foot, as well as ripping my ticket in half while other employees were trying to help me. Very embarrassing - NOT the way to handle customers. Since when is it policy to rip boarding passes in half in front of crowds of people? Please advise!

She stated that the belt will be replaced and flight will depart approximately 1:30am. This upset many people waiting for hours and people who had reservations like my husband and I. Our reservations of car and hotel will only be held till 1:30-3:00am. We were told by the car and hotel that if we arrived after that window then we will have to wait till later in the morning for car and 3p for hotel check in. We still had to pay for the one night of hotel we would miss. Spirit reps did not apologize to the customers, nor did they seem empathic to people’s situation. One lady was going to her mother’s funeral and would not make it. Emotions were high and people were upset and the only thing spirit would offer were meal vouchers. I am 7 months pregnant and this is the only time my husband and I can go on vacation before our baby arrives.

I was beyond upset, angry and frustrated with their lack of respect for people’s time, plans and emotions. They dismissed people and offered stupid excuse for belt issue. The pilot came out and said that “his safety was important”, he was very insensitive and only cared about himself. No one said we didn’t care about his safety. There was apology given at any point during this situation. Then when people requested their meal vouchers there was only one working computer. The customer reps, manager, pilot were extremely rude and lacked any type of professional skills. This was my first time attempting to fly with Spirit and I WILL NEVER IN MILLION YEARS FLY AGAIN. I understand somethings might be out of their hands, but offering explanation and sympathizing with their customers, listening to our complaints and offering a solution would have helped the situation.

SPIRT EMPLOYEES NEED PROFESSIONAL training on how to talk to customers or people in general. We request to get a refund and we were told that it will take 5-7 days for full refund. We will make sure to get our refund. We were also told that they gave us $200 flight voucher if we want to fly with them again. I read some reviews on online and some people said their vouchers are fake and won’t work. I will have an issue if that’s the case for us. Overall the worst 1st time experience with them and we didn’t even board their flight.

Are you serious?! What kind of business operates like this?! Still no refund and I may add, there were fourteen other passengers that were denied entry as their seats too, have been sold to other customers. Spirit airlines should issue full refunds or shut down. It is a scam. They claim to be so cheap because they simply rob their customers. Don’t ever waste your time and/or money with Spirit, as you can see, not one positive review.

They kept changing their guidelines and policies and talking in circles. At this point we’re both infuriated. My boyfriend went back to the counter and raised all kinds of hell to the point that the manager, (that we were told wasn’t present at the time mind you), came out to address the problem. Or so we thought. My boyfriend explained the situation and how the female ticket agent blatantly lied to his face about management being unavailable. She then blatantly lied again and said she never said that I guess to save her job LOL. Ridiculous! Then the best solution that the manager Joe can come up with is that instead of paying $198 he cut the price in half to $99. Really wasn’t doing us any favors. Thank God we didn’t have to pay those crazy baggage fees or I think we would’ve lost it. And then it gets worse. That was just going.

Upon returning from Ft.Lauderdale to LaGuardia we managed to get our bags through thank God but beforehand our plane was delayed an hour due to some poor excuse. Then when we boarded the plane we’re sitting on it for almost another hour before taking off. The seats were hard and unbearable. Didn’t recline at all. Complete torture! And we refused to pay $3 for a fun size water which in my opinion should be free for the terrible service they dish out.

I was scared of having to use the bathroom because (1) having to get past anyone to get to the aisle would’ve proven impossible and (2) I figured their cheap behinds would’ve had some kind of a pay toilet. Then the flight attendants wasn’t very welcoming or hospitable. The only good experience I had flying with Spirit is the fact that upon returning I was able to finally get the hell off that plane in one piece. My boyfriend and I as long as we both shall live will NEVER EVER fly Spirit again. I guess they’re called Spirit because they actually expect you to sell your soul to fly with them. Don’t do it. It isn’t worth experiencing hell with wings.

I did have one Stella at the airport which my credit card will prove. To be denied boarding simply because my eyes were bloodshot, and I smelled of one drink is incomprehensible. Your airline has caused much heartache for me and trauma, I missed my cousin’s wedding in Ohio my hometown which I haven't been back to for a long time as well as missed precious memories with my family that also flew in from all over the country for the wedding. I also missed my high school reunion that was on Saturday night (again life-long friends that flew in drove in from all over the country as well.). What you took away from me is indescribable heartbreak and a horrible way to treat a customer!!! I immediately requested the desk clerk who wrongfully profiled me and was leaving me abandoned in another state at midnight since there were no other flights to call security. They came and even said that I was fine to fly.

They tried to get me on the flight and she said “too late. We already closed the doors.” Apparently, she agreed to them to refund my flight and admitted guilt and apologized to them NOT ME! I received the refund this morning of $136.17, which isn’t close to the amount of my ticket, the Uber rides the rental car I missed and was charged for, the Southwest flight home back to San Diego of $250 plus, the spending the night in another state, the mental and physical stress you have put me through. I advise you to come up with a better monetary number to compensate me for the HORRIBLE treatment by your staff by your airline. I am reaching out to you first, if this is not resolved satisfactorily, I have many colleagues some I call friends in the media NBC, CBS, whom I am sure would love to hear my heartbreaking story.

I spent three days running in circles from numerous calls to their customer service line and was told to go online; and the online information said to call. Round and round, again and again. The representatives over the phone were unable to resolve the invalid issue and directed me to some non-existing list of flights that the vouchers were supposed to apply. Spirit Airline will not honor their vouchers. I gave up in redeeming my vouchers, filed a complaint, and contacted an advocate group **. Hopefully they can get this unethical practice resolved.

I arrived early enough so I can drop my bag off for them to check it in as I had already checked and received my boarding pass. I waited in line from 6.05 am and finally got to the counter at 6.40 am. I was then told that they cannot check in my bag because it's past the 30-minute window and to go to the other counter for them to check in my bag late. I asked if I could take the bag as a carry on since it was not a big bag and it fits the dimension of a carry-on and then lady told me that I had to go to the other line. I waited in line again for another 15 minutes to be told now that they cannot check my bag in and that they have to rebook me for another flight and I will have to pay $99 for another flight that will get me to Tampa 12 hours later. I asked to speak with a supervisor and it's been over 40 minutes of waiting for a supervisor as I am writing this review.

Spirit airlines and staff have no value for any one time and the staff are extremely rude and unprofessional and I do not know how they can stay in business. Charging a customer $99 to rebook a flight that they were incompetent is ridiculous and a scam to get money from people and should not be allowed. I will update if and when the supervisor ever shows up. I am beyond frustrated.

I got an email 2 days before our flight saying we didn't buy bags. What?? I went online & it's $40 for each checked bag and $45 for a carry-on! And your bag can't weigh more than 40lbs. Not sure why they assume people can take a 5 day trip with just a "personal item the size of a laptop bag or purse to go under the seat in front of you." We had to pay $240 JUST FOR BAGS & had to combine them & still make sure we were under 40lbs. Today, the day before our flight, I get an email of an in-flight menu, snacks & drinks aren't included in the ticket price. WATER IS NOT FREE! Our flights ended up costing $345 more!! UNBELIEVABLE! NEVER FLY SPIRIT AIRLINES!!!

The insurance a was only good if you die, become ill, etc. Now, shame on me for not reading the fine print of the multiple page document because all I saw was on the first page of the policy 100% reimbursement on trip cancellation. Again, I’m not wanting a refund. I’m just wanting to take the exact same flight 2 months later. Again, further proving if it sounds too good to be true it probably isn’t true.

I also had to factor in seat fees at this time, which was confusing because I figured by purchasing a ticket I had already secured a seat on the plane. On the day of departure back to the United States from Lima, Peru, I arrived at the ticket counter to check in with my bag. Online check in is not available in Peru and must be done in person. When I purchased my bags online, the email stated that I may be eligible for bag drop, which would bring down the additional fees I'd have to pay for the representatives at the ticket counter to process my bag drop. My flight was scheduled to depart at 10:57pm. The connecting flight I took into Lima was running late, so I scrambled to grab my bag and arrive at the ticket counter. I arrived at the ticket counter over an hour before departure, at 9:45pm, only to find that no one was there. A representative from the airline next to their ticket counter told me that they had left a long time ago.

They closed down their check in counter OVER AN HOUR before departure for this international flight. She told me I could go to their office if I wanted to find someone to speak to. I spent the following 20 minutes searching for this office on the second floor of the airport and waiting outside of the office for someone to answer the door. I asked a security guard for help and I was told that they were all at the gate and no one could help me.

I had to call the 801 number again from my laptop to speak to an outsourced customer service agent who told me that there was nothing she could do to refund my money or even put me on another flight back home, unless I'd pay full price for a new ticket. She told me that she's sorry I missed my flight. I said I wouldn't have missed it if the ticket counter hadn't closed early. Her response to me was, "Well, you arrived only a few minutes before the hour departure." Maybe Spirit Airlines should post that as a disclaimer on their website to be more transparent about their fraudulent business practices. "Check in for international flights and baggage needs to be done at least an hour before departure, but we may decide to close early because we are company that doesn't follow through with our commitments or claims. You will most likely have no idea when we may decide to open or close our ticket counter, but at least we'll have your money."

I called my mother to ask for her help in finding a cheap ticket back home, and she insisted that she call the airline to see if something could be done. In her phone call to the representative, she learned that the ticket counter in Lima was closed at 9:15pm! They closed well before I had even arrived and very well before the one hour mark. Again, there was nothing they could do to help me with this issue. I had flown out of Lima at least three times before this incident, without any issues from other airlines, even up to 45 minutes before departure because of late connections.

I was stranded in South America without a flight home unless I paid full price with Spirit again. I told them that if I had to buy another ticket home, it wouldn't be with them and that I would never purchase a ticket with them again. They received $496 from me through their shady business practices. I highly suggest that anyone who is considering finding a deal on an affordable flight, work to find any other airline than Spirit Airlines, even if it's a bit more costly up front. I've flown on numerous flights throughout my life and have had a few issues with airlines, yet, I have never experienced pure deception like this from any airline company. It is wrong and they should be held accountable. I also highly suggest that if you have experienced an issue similar or just as deceptive and fraudulent with Spirit Airlines, that you file a formal complaint with the U.S. Department of Transportation.

The more people complain about this issue, the more it is brought to light. Also, the more trouble it is for Spirit Airlines to work to address each complaint from the US Department of Transportation, as it will cost them more of their time, money, and resources to do so. Lastly, I'd like to express that I don't write reviews on anything because I firmly believe in keeping negative views and opinions to myself if I don't like something or had a negative experience. I like to believe that if I had an unpleasant experience, it may have just been a rough day for that person or business and that expressing more negativity will only bring down that person's or business' morale and some experiences deserve a second look. I also don't have much time to review things I buy, eat, do, or fly, yet I do rely on reviews for input as to whether a service or good is a decent experience or smart investment.

I am writing this review of Spirit Airlines to expose their deception in my situation so that someone else may be spared the same experience. Luckily, I got home over 24 hours later on a flight with Air Canada, yet I can't imagine what would have happened had I not been able to drop an additional $630 to make that trip back home with another airline.

I also just had a round trip from Philadelphia to Vegas and back that I couldn't insure because it would have been for work reasons. I flew to Vegas, but my return flight needed to be changed to Detroit. I called and they quoted me a price that was more than buying a new ticket. They went on to explain the $100 modification fee and there's nothing they can do. I ended up losing that ticket money since I refuse to give them another dime. I had to go to another airline to purchase a new ticket that cost less than what they quoted me and was a nonstop flight instead of having a layover. They have terrible policies and are stealing people's money blatantly. NEVER AGAIN!!!

Other airlines would at least give you a credit or refund your money. They refused to give me my money back after days of calling. I finally had to dispute the charges with my bank to get my money back. They failed to provide me a service and it is unfair for them to just take your money and not give you anything. I will never ever use or utter their name. The airline is a sham and the only reason they still exist is because the money they have stolen and continue to steal from customers.

Upon loading for the next flight I was stopped at boarding for a carry-on which my son had. Mind you coming from Atlanta it was the same bag. This which at the counter would not let me through unless she got $65 out of me. The other ticket agent try to let it go and said that it was okay, however this other which by the name of Sylvia at the Dallas-Fort Worth International Airport was a real ** about it. And when I say a **, she was truly a **. And it looked as if she enjoy every minute of it. And that's what hurt me so bad. She knew she had the power and she will did it. But her day is coming when she will have to spend money like I did. So of course I had to spend the extra money. I will never ever fly Spirit again. They pack you on like sardines and have no sympathy whatsoever for problems that they caused.

Even on my departure on Sunday a child and myself and was 65.00 charged for carry-on and my purse... REALLY insane. The young lady lean on the counter after I told her my mom just passed and stated these are the rules and said she would drop it to 55.00. Just check my bank statement and she charged me 65.00. My bags cost more than my flight. The other young lady who was taking the tickets was yelling telling me to turn around and if my bag does not fit then I have to pay. "Turn around ma look turn around" in front of everyone.

The other lady took card and tickets did not hand them back sat them on the counter. WOW. The other tenant that was giving wheelchair help waved for us to move so she can get by. I did not move the word is EXCUSE ME. I am ashamed to say that the individuals I dealt with do not value their jobs or your company. I will never fly this airline again. When anyone experience any kind of LOST/DEATH show some remorse, empathy. FYI I finally made it to my mom on 10/12. She passed on 10/10.

The same story was repeated at the time of landing. Due the prolonged crying my baby was feeling choked but these people showed no mercy on the little one. I understand it is a law and it is for the safety but what happens to the kids under 2 years who are on flight? Why are allowed on the lap without any child seat belt? Is having baby under 2 years on lap safe and having a 2 year old kid on lap unsafe? What if something wrong might have happened to my child when she got choked due to prolonged crying? Who would have taken the responsibility? Spirit Airlines you need to get some crew who have emotions for your customers. A BIG BIG NO FOR SPIRIT AIRLINES IN MY LIFE. There is no option for giving zero rating so my rating is 1 which is a BIG ZERO FOR SPIRIT AIRLINES.

I checked all of my emails to make sure I had not missed an email from them. They had not attempted to contact me further regarding my payment. We went to the airport on the scheduled flight day and I used my confirmation number to check in. Much to my surprise and frustration we were not on the list of passengers to fly. My confirmation code meant nothing and the supervisor at the counter was very short with an attitude that it was all my fault. I checked with my bank and they had no record of any payment from Spirit being denied.

The supervisor did nothing to help me or even say that she was sorry. She said that the message on my confirmation email is standard and means nothing. I can not believe they would say they would email a customer if they are having difficulty processing payment and then not. I do not understand why they did not send a standard email saying that my confirmation was not valid. I had to purchase 3 tickets to Florida 2 hours before the flight which cost me a fortune that I will be paying off for a while. Spirit you have lost me as a customer forever! Goodbye!

Next I was given two choices to either choose a random seat or pay $18 for a seat of my choice. I then proceeded to ask the Kiosk assistant "when we book our flight dont we automatically get a seat?" She said "No. That is not how this works, just make your choice and move on 'cause you're holding up the line by moving too slow." I found that to be extremely unnecessary since at no point was I rude to her although after the way she spoke to me and treated the lady before me I really feel she deserved it if anyone did it to her in return. My Kiosk machine of course decided to give me an error message and again the Kiosk Assistant rolled her eyes and said "I told you you took too long to make your choices, there's nothing to think about. Just get moving." I don't think an impatient person who dislikes her job or dislikes working with people should have that job title.

After dealing with that whole mess and proceeding to move on to the checkpoint I find out from the TSA worker that the flight was delayed not by 30 minutes or an 1 hr but by 3 almost 4 hrs. At this point I had already been there since 4:20 in the morning. Never received an email notification from the airline or anything that the flight was delayed. The flight ended up departing after 10am. So instead of reaching my destination at 8:50 am I got to Vegas at 12 noon. This was beyond ridiculous and when anyone asked what was the hold up they would keep saying that we should be starting to board "soon". I was extremely upset.

Coming back home again to check in we had to use the kiosk. Mind you there were attendants there at their computers with no one on the line. So I walked up to a worker standing in the entrance of the empty line and she asked "What do you want?" I said I would like to check in, she said "The kiosk are over there" and I said, "I see that but this line is empty and the workers dont have anything to do," she nastily answered "You have to pay $10 if you want to be assisted by an agent in checking in, so either you pay or you wait and do it yourself." Spirit really needs to get better at handling their staff and getting better at customer service. Everyone was rude and I promised myself I would rather pay the extra money with a different airline but get treated better as a customer than to deal with people that are completely miserable. Shame on you Spirit for hiring these people to represent your company!!! Never Again!!!

After arguing with the employee that the luggage must be transferred, the employee still made the children have to pick up their luggage after they landed. They were to have a 2 hour layover when they landed but the flight was delayed and having to go and pick up their luggage forced them to miss their connecting flight. The employee told my children the wrong information causing them to miss their connecting flight to LaGuardia, NY. That's one employee who made a huge mistake, now before I get to the awful, horrible employees working at Hartsfield-Jackson Atlanta Airport Spirit Airlines, when they missed their flight they spoke to an employee at Spirit Airline in Fort Lauderdale and they booked them a connecting flight to Hartsfield-Jackson Atlanta Airport to Atlantic City International Airport, New Jersey.

They took their connecting flight but because Spirit Airline was fueling up they delayed their flight by 3 hours make them miss their connecting flight home! Once again my children still have not reach their destination due to Spirit Airlines poor performance. So now Spirit Airline is responsible for my children missing not one flight but two!

Now after being exhausted from traveling since the night before, my children picked up their luggage and went to the Spirit Airline counter in Hartsfield-Jackson Atlanta Airport to get another flight home, keep in mind that my children have no money, no family, no place to stay, they are alone. They wait in line to speak to a Spirit employee and explain what has happen to the Spirit employee and the employee tells my kids the next flight is Tuesday and it was Saturday that day. So they just expect my children to stay in the Atlanta Airport with no money, no food, no place to stay for 3 days! They are just kids!

HOW CAN THIS AIRLINE HIRE SUCH HEARTLESS, INSENSITIVE PEOPLE? It is Spirit's policy to accommodate their customers if it is the Airline's fault that delayed their flight. MY CHILDREN ARE STILL SPIRIT AIRLINE'S RESPONSIBILITY! They cannot just tell them it's not my problem! They literally told them that. Now my children are starting to beg the employee for help, explaining to them that they cannot just wait here for 3 days with no family, no money, no food and no shelter. So the employee told my children to speak with the manager, who was at the end of the counter. The employee told my kids to wait in a different line to speak with the manager. So my children complied and waited in a different line to speak with the manager, whom we later found out was named Carmen.

My kids are finally up next to speak to her and when they get to her she starts yelling at my son! She tells him to step out of this line and to go to the other line where they just were. They wanted to explain to her that the other employee told them to go and speak with her, but she just wouldn't listen to them. Keep in mind that the entire time they were at the counter I was on the phone with them every step of the way. I heard this manager yelling at my son and daughter telling them if they didn't get out of the line, which they were told to go to, they will have them removed! I couldn't believe what I was hearing. I asked my son to please pass the phone to her so I can talk on their behalf because they don't speak English very well, and they were scared.

The manager told my son ''no I can't talk on your phone'', which of course was a lie because back in Fort Lauderdale Spirit Airline the employee there took my son’s phone, spoke to me and booked them a flight to come home. So she was not doing her job, she didn't want to help my children at all or go to any lengths to solve the problem. So there are my children stranded in Atlanta, Georgia Airport at Spirit Airline where no one and I mean not one employee will help them. I asked my son to put on FaceTime so I can actually see these horrible employees ignore my children. AND SURE ENOUGH I SAW THESE SPIRIT AIRLINE EMPLOYEES ACTUALLY IGNORE MY CHILDREN! I see my daughter go up to the counter again telling them, “Please help us” and they don't even acknowledge her! They avoid contact with them like they are nothing, like they are irrelevant.

This right here is a perfect example of discrimination. That was when I told my wife to call the POLICE at the Hartsfield-Jackson Atlanta Airport to get help for my children. My wife contacts the police, explains the situation and they send an officer to Spirit Airline. The officer shows up to the counter, he addresses my children, my son gives the phone to the officer and we start to talk. I explain everything to him including the fact that Spirit Airline delayed my children causing them to miss two flights and then I explain to him that the employees are refusing to help my children, and on top of that they are being very rude to them threatening to kick them out.

The officer asked to speak to the manager, who actually walked away so she didn't have to deal with my kids. He request to speak with the manager, which at first the other employees told him she wasn't there, so then he requested to talk to someone above the manager and in a few minutes Carmen ''the manager'' shows up. As soon as he talks to her he confirmed with me on the phone that she was being very unreasonable, aggressive and discriminating toward my children. He asked her, “Why aren't you helping these kids” and she starts yelling at the officer screaming that she can't help my children. The officer tells her to calm down because she was yelling almost barking at the officer. Then he explains that they are still your responsibility because they are flying with Spirit Airline. He tells her she needs to accommodate my children and not ignore them, and she then refuses to do so!

The fact that we needed a police officer to get your employees to do their job was an absolute shock to me and my wife. She starts to calm down and lowers her voice and tells the officer that she doesn't have any flights for my children. He continues to tell her that my children are still Spirit's responsibility and you need to do your job. He explains if they don't have any flights they need to accommodate the kids on another flight, with a different airline or a place to stay with food for them, she still says she can’t do that and the officer asked them if they can find another airline to fly them home and cover all costs which she also refuse to do. So then the officer asked me if I can purchase another ticket for my kids with a different airline because they are refusing to help.

Thank God Frontier Airline helped us find a flight home, it was 5 hours later but it will take them to their destination so now my kids have to sit there for 5 hours because of Spirit's incompetence. I asked the officer to ask who will reimburse me for the flight and the so called ''manager'' told the officer they will contact me within a couple of days for the reimbursement. It has now been four days and no one has contact me even though the manager confirmed my phone number with my son. Their lack of customer service or concern to their passengers is truly shocking. I purchased a round trip which mean Spirit has a contract with me, a responsibility to take my children to their destination and Spirit broke that contract on top of that they also refuses to comply with their policy.

The policy states clearly that if it's the airline fault for a delay, like fueling up, the airline must do everything they can to get their passengers to their destination. In this case they were two children flying alone stranded in another state while their parents worried for their welfare and safety and in the end received no help from Spirit Airline until a police officer showed up and told these employees to do their job, to stop ignoring my children, to stop being rude and aggressive toward them. It was after the officer showed up when the manager started to give us advice us to buy another ticket with another airline and they will reimburse us.

We had to pay $298 for my children's tickets and another $140 for their luggage to Frontier Airlines. The officer reassured us that Spirit Airline said they will reimburse us, since my children won't be using Spirit Airline to get to their destination. My children waited 5 hours for their flight and finally made it home to us after a NIGHTMARE WITH SPIRIT AIRLINES. I want Spirit Air to know that my wife and I are not going to let this go. Spirit airline has caused great amount of stress to my children, have traumatized them and given them a great amount of emotional distress because of the way they were treated by Spirit Air employees.

We request half of a refund from spirit airline, a reimbursement for the frontier flight we had to pay to get my children home, an apology from spirit airline, and a termination of one of your employee named Carmen working in Hartsfield-Jackson Atlanta airport. We will be contacting the local news, Better Business Bureau, Consumer Affair as well as taking legal action. We have proof that Spirit Air employees have displayed discrimination towards my children and we have a police officer as a witness. There is a police report in this case and the officers has agreed with our statement. WE WON’T STOP UNTIL OUR CHILDREN GET THE COMPENSATION THEY DESERVE!

I'm a lil confused. This lady just told us our flight took off on time, but our entire flight was cancelled so the other people can fly in our seats. Then told us there is no flight for a month, for us to go to another airline. The soonest flight we could get, was 2 DAYS LATER on Allegiant. Spirit did NOT compensate us for anything. We had to rent a room at a hotel for 2 more days, taxi rides for the 2 days and more restaurants, plus me paying for my two Huskies to be taken care of (one has seizures), missing work, such a headache and so much money lost. I've flown hundreds of times and had plane delays, flights changed, compensation for broken planes and put on later, but NEVER CANCELLED AND NOTHING! This should be illegal! DO NOT FLY SPIRIT! I have many documents to prove everything!

The agent was rude, never let me finish a sentence. He wanted to refund me my money. I didn’t want a refund, I wasn’t trying to avoid a baggage fee. I just wanted to get on my flight. The agent told me he would get a supervisor named Sam & proceeded to take a break. After standing at the counter for over an hour, no one came back. I proceeded to remove my device from the suitcase and move over to another line for baggage drop off. I was charged a 2nd $52.00 baggage fee (because the other agent had removed the baggage ticket off the suitcase when I refused to allow him to put it under the plane). I had to carry the heavy device to my gate where the 2:28 plane had already boarded. If I had listened to the agent & waited for the supervisor named Sam, I would have missed my flight.

By 11:00 PM there an announcement from the podium that flight they are working on alternative plane to fly. The flight has to arrive from Detroit in 20 minutes. After 20 mins when the flight arrived but announcement came that they decided to cancel the flight because of bad weather. The options were either cancel reservation for refund or rebook. People were scrambling to figure out the choices at midnight. This is so pathetic. About 300 people were left helpless at the midnight without knowing what to do. Airlines failed to provide accommodation for cancellation due to their cause and blame it on weather. They are cheap and mindless business do not care about people

For me cancellation causes enormous pain as I had planned to help my daughter to move out her summer college dorm by Friday 8/10 afternoon. Failure of which caused me enormous headache, huge financial loss, waste of time and torture. I believe this airlines is worthless piece of junk doing business in the name of cheap air and do not care about people and its customers. We all should banish flying on this airlines.

BEWARE WHEN PLANE IS DELAY. I think airlines does it on purpose when it is overbooked so people miss the plane. I wonder plane that is delayed from 3 PM and even at 7 PM was delayed for 3 hrs, suddenly on time at 7:30. They were 6 more people who came after us. Can't believe she didn't have any sympathy and not even willing to wait 2 min when delayed plane was suppose to leave at 12AM instead of 9PM. We even checked our bags. Usually other airlines make sure bag checked person is in plane for security reason but Spirit didn't care. I wish I can give no stars.

The flight was delayed for over an hour. We went to eat while the whole time looking at the airport screen with the information. It went from delayed to last call! We almost missed the flight! Later when we landed we were 2 hours on the runway. Flight attendants have no customer service training... Were actually kind of rude. It was hot with lack of air circulation. I asked if they were thinking of at least offering water after 45 mins. And was told that they were not allowed to give anything except after an hour and a half! They were not thoughtful to people with medical issues or even with the need of the bathroom. It was a nightmare.

Now what it is even more insulting, is that when I called their customer service line... Which took forever to get a live person... They refuse to reimburse me for the membership fee. I told them that their website is incompatible with Android and Windows that it didn't even allow me to get my boarding pass after spending 20 minutes filling their stuff and navigating a ridiculous website, not only that but very conveniently a window popped up and blocked the information where it stated that they were going to charge me. In order to get out of the main window I had to press ok... And that is when it charged me.

When I called to get a refund and state very clearly that I had no problem being charged for their full carry-on amount but that I wanted the membership canceled and that part reimbursed they said they would cancel my membership but didn't say they would reimburse me! They went on to saying I "Took Advantage" of the $9 membership price (which just means they only deduct 9 dollars from the $45 carry-on fee). I was livid. They are the ones that are taking Advantage of android and windows base consumers! I asked to talked to a supervisor and the took forever. Then Proceeded to make up that my phone was breaking up! It was not. It was them messing up the lines from their end.

The supervisor kept calling me by my middle name... And saying she couldn't hear me. I asked to be transferred to another supervisor and they transferred me to a regular rep. When I called them out on it they admitted they were not a supervisor and then continued to say they couldn't hear me! They did call back to say that they would cancel my membership but not reimburse me! I told her I wanted to talked to a manager and she continued by saying they would call me back... Still no call. This company is a ripoff. The savings are not savings at all and if you do save it is not worth it. My carry on ended up costing me almost a $ 100! All because their website its conveniently not friendly. They should be fine and out of business. Horrible... Just a horrible airline and I have been flying since I was 1 years of age both domestically and internationally. I have never... Mean NEVER experienced something like them!

A customer service agent told me that if I went to the Spirit desk at the airport they could put me on another flight on another airline. Before I made the hour drive I called another agent to verify this. She refused to directly answer so I asked for her supervisor. She initially refused to connect me but eventually the supervisor said that I likely wouldn't be put on another flight. I had no option but to take a refund and vow to never fly Spirit again (By the time that Spirit canceled my flight, fares were over $600 round trip. Not an affordable option). The reason for my trip was to help my son move to a new home in New York. He had already rented a U-Haul and we were to make the move on Saturday. As a result of my flight being canceled he had to hire help at the last minute. I wish I could give Spirit less than one star.

Working in the hospitality industry, I was being too nice since I understand how stressful the situation can be. No apologies, no empathy, just PURE RUDE ATTITUDE FROM THE MANAGER, the agent and the other agent on the next counter. They pushed the flight to 4:30 pm the next day which will not work. All I wanted was to take the morning flight even if it means the company books us for another airline. We wanted to be able to go back for VALID REASONS: 1) I have a Manager Shift on 7/28 at 7 am. 2) My dog is in his dog boarding ready for pick-up. 3) We have premium tickets for the Boy George concert we booked months ago. My husband’s favorite singer and our wedding anniversary celebration. I

tried to speak with professionalism and decency to the manager who threatened me with cops if I don’t leave the counter. GREAT RECOVERY HELEN! We were treated as if we are criminals! We are paying customers who have been so much inconvenienced! We have the right to be disappointed, correct? However, we were treated like **.

I called the Customer SERVICE who apparently cannot help us! I requested for a Manager, who after going around the bush, decided to drop the call. If the safety of your passengers is your utmost concern, why are we not even offered recovery? The other passenger was given meal vouchers and hotel accommodations. How about us? Because I am Asian? Because of my accent?!

Things to mention: We are not even offered a bottle of water! No hotel accommodation. My husband had leg surgery and he needs to be completely comfortable with this! He is undergoing physical therapy! Are you expecting us to sleep at the airport floor? How about our safety and security? No food at all? My dog at the vet does not have his food anymore! We cannot pick him up and needs to be boarded for additional 2 nights? What is he gonna eat? Who’s gonna pay?! Who’s gonna pay for my missed shift?!

YOU TOOK AWAY THE EXPERIENCE WE WANTED FROM THE CONCERT! You ruined my husband’s dream of seeing his favorite singer!!! We wanted recovery! We fly Spirit on all our domestic flights! We even have recommended you with family and friends! As I write this, my family is taking their flight to Orlando!!! What happened to Customer Service? We want decent and appropriate compensation! An urgent attention is much needed!

There was a long line for the representative, which was extremely understaffed for the situation. Customer after customer went to the representative, just to be informed that they wouldn't be able to get another flight for 2 days. 2 days!! People were going to lose out a hundreds... if not thousands of dollars in hotel fees, car rental fees, and lost business, and in my case, lost conference fees. When I finally got to the front of the line after almost 2 hours, the representative was emotional because she had been yelled at by many people prior to me. I felt for her because she didn't cancel the flight, but I also wanted to see if there was anything the airline could do.

I've dealt with many other airlines in the past, and if they can't get you on a flight on their airline, they book you on a different airline so you aren't left in the lurch. Spirit Air refused to do that. They told me that the only flight they could get me on was one of their flights a 3 hour drive away from my current airport. If I didn't take that, then they would refund my ticket, and I was on my own to figure out how to get to Orlando. I explained how I have dealt with other airlines, but all the representative told me was that they emailed me about the cancellation, which I didn't receive until 2 hours after this conversation, and an hour after my flight was supposed to take off.

At this point Spirit Air told me that they weren't going to do anything, so I can just go around to the other airlines to see if they have a flight to Orlando. I got my refund, and went on my way. After hours of talking with different airlines, I finally got a flight, 10 hours after my original flight was supposed to leave. Spirit Air did nothing for their customers that were in a tough spot that Spirit Air created. If anyone is reading this review, and is thinking about Spirit Air, do yourself a favor and spend a few extra bucks to go with another airline. Spirit won't assist you if they cancel your flight, and you will have to spend more money later to get to where you want to go.

When I arrived at the gate, (20 minutes in security line) the door was closed, the plane was full and I was bumped. The same person who dragged her feet at the baggage check in counter, was now the gate agent telling me I missed the flight. "No more flights to Chicago, 'maybe' I can get you on a connection through Las Vegas" and maybe I'll just sit in the Las Vegas airport for an undetermined amount of time. I said "No thank you, how much compensation in travel vouchers are you offering?". The agent said she was done speaking with me because I didn't want to go to Las Vegas.

I left the counter, dialed "customer service" and attempted to get compensation or at least re-direction, right away. "Customer Service" is a misnomer, as there isn't any service of any kind. The individual with whom I spoke was struggling with a script, repeating random, unrelated answers again and again. I needed to get to Chicago as quickly as possible and ended up at another airline ticket counter. I now had two problems. (1) My luggage was on it's way to O'Hare airport unaccompanied (gap in security loophole there), (2) I had to explain to the "new" airline and the TSA why I was on a last minute, one way ticketed flight with no luggage. By now there is no longer any personnel working at the Spirit gate, but I was able to present my worthless boarding pass and baggage claim ticket to prove my situation.

I did not arrive in Chicago until 12:38 AM (the next day), and had to run through two terminals to claim my unaccompanied luggage (isn't that freight?) at the "Spirit" baggage office, which closes at 1 AM. The only employee of Spirit airlines who actually provided any service was there. Her name was JAY, and I hope a real airline offers her an opportunity. I attempted to claim a one-way refund through my credit card CHASE VISA, and after 79 days of no questions, no documents, no discussions; was"denied".

Having read through other complaints about Spirit airlines, I believe a BUSINESS PRACTICES INVESTIGATION is merited. It is apparent that there is a proactive plan in place to bump "bargain fare" passengers, accommodate "full fare" standby passengers, and collect monies for two fares in the same seat. With Spirit seemingly outside any consumer safeguards, Spirit of Unregulated Greed should be their name. My next opportunity to spread the truth about Spirit airlines will be posted on Facebook. I believe everyone needs to know what to expect.

We waited for an hour when they finally pulled those on our flight to a shorter line so we could make our flight. Now in a rush, one of our suitcases was 49lbs instead of the required 41lbs. They told us we could remove items but the TSA lines were LONG also so we paid the extra $30. Yes, that's $90 to check one bag and guess what? They lost it!!! We still don't have it!! We waited 45 minutes to fill out a claim - only 1 person taking claims at the airport. I WILL NEVER FLY SPIRIT AGAIN!!!

People were videoing from their phones, the horrible customer service, which was only based on all rules being created as each person walked to the counter. Spirit you really need to put some time into visiting your own service lines and see what is going on at these airports - the response of your customers and how ridiculous you look to your customers. You are taking advantage of people and shame on you - I saw people crying, I saw people infuriated, I saw people frustrated. NO ONE was happy so Spirit I would suggest you take some tips from other airlines - your associates are put in an awful position based on your rules. I can't imagine anyone who would ever want to work in that type of work environment. Shame on you Spirit - customers and associates are obviously your lowest priority.

The lady was extremely rude to me when I asked for explanations. There was still 45 min for the flight and she just refused to help and asked me to go see her manager because I’m wasting her time. I was very frustrated because the next day early morning I had to catch up a flight from BWI to Beirut that I could not miss. When I arrived to the manager’s office, there were at least 8 people with the same situation. And everyone just assumed that they overbooked the flight because there was still enough time to check us in and they simply refused to do so. The only answer I got was: "We don’t have any other flights tonight and we’re full for tomorrow, we can check if we have space in 2 days." At this point I had no choice but to book a flight with American Airlines that can get me to DC the same night so I don’t miss my Beirut flight the next day and had to pay 400 USD for that. Just avoid this airline if you could!

The supervisor was such a COWARD, he called law enforcement to their lost luggage counter. We were never given any reason for their incompetence, and in the end, they lost one of our bags. No apologies, no nothing. As a business owner, if I treated my customers like this I would be out of business. This happened at the Denver Airport (my hometown), and it is an embarrassment to have this sort of company residing in Colorado. If you aren't concerned about your baggage, fly with Spirit. I highly recommend that you chose another airline. P.S. Still no word on our lost luggage...that we paid to stow.

One recommendation for Spirit is give an option for booking one passenger a round trip and another passenger on the same booking as a one way. As I had difficulty booking my son so he wasn't showing as an unaccompanied minor -which is extra $$$. The only way around it to book everything as one way and if you have a connection you might end up with a problem if the airline runs late.

One other comment... the seat behind us the tray was broken and would not stay locked, so the attendant called for maintenance to "fix" it before we took off. All he did was tape it up, it looked bad even for BARE FARE- I have a picture of it, he didn't even do a good tape job. Unfortunately the person could not use the tray at all because of it. I think your maintenance needs to be a little more creative making the best of the situation for the passengers. Even though it is bare fare we the passengers did choose to spend our dollars on your product. And that is the reason for a 3 star. All in all I will fly with Spirit again.

I explained the situation and again they asked me to notarize the obituary. The flight is only 3 days away and they know it is gonna be hard to do it over the weekend so they just did it on purpose so they don't have to give me back my money. Spirit is a nationwide airline company and it is their job to translate from any language to English if needed. United States is a country that has so many different immigrants living here and we talk different languages. It is a shame that they are taking advantage of a death of a passenger's family member and trying not to give back the money and rob it. It is unacceptable.

No human being should be treated like that especially when they are facing with one of their family member's death. That was my fault that people told me never buy from Spirit but I went for the cheap price and this is what I get and I lost my money. When something happens, insurance is useless. They have so many tricky ways not to give you back your money. They will put you in a hard time and they will get your money one way or another. Hope people should make a right decision flying with Sprint airlines or not after reading my experience with them.

I booked American Airlines flight 774 to Charlotte then flight 148 to Miami to get there in time. I spent $1,088.60 to get to our cruise plus my flight that was “delayed” it should say canceled, for $230.58. It was such a stressful day, we had to fly to Charlotte and then to Miami to get there the worst was all the money I had to pay. I expect a reimbursement for this as it was nothing I did, it was Spirit's fault. I have two more trips scheduled for the same type of travel, cruising the day of the flight, and I am now scared to fly with them. 9:40 arrival I suspected was plenty of time to get to the cruise port, now I am wondering if I should continue flying with Spirit. Very disappointed. They refuse to do anything for me.

One of my cardholders just did a traditional disputed and is unresolved. The other actually got Spirit on the line and then they said (after going through several of the other responses first), that they refunded the charge the day prior and suddenly had a confirmation number, and it could take up to 15 days to post. It all felt like a scam, not would I would have expected from an established company. Buyer beware: don’t book with Spirit Airlines.

Customers are left with the unpalatable situation of accepting a ridiculous itinerary, or forfeiting the entire cost of the flight, (Cancellation must be within 24 hours of booking to receive a refund. The itinerary change was 2 weeks after booking.). The booking experience was so deceitful I sadly decided to forfeit the entire purchase price. I can't imagine how bad the flight would have been. The only compensation offered from Spirit is a credit for half the original purchase price. You can bet I'll never use that!

The carry on bag was the right size that was allowed on the airline. The lady proceeded to tell my mother that she was charging them to use the overhead bin. I’m having trouble with this due to the fact that the lady at the departing gate did not charge everyone else for their bag to be in the bin and those bags were bigger than the bags she charged us for. She continued to be rude to my mother and I and proceed to say she was going to call a manager/airport security on me. Once trying to speak with a manager about the pricing of bags he proceeded to tell us that he was not there. He was not working because it was his birthday. Finally boarding the plane near 12:00 pm. We got to Atlanta Airport around 3-3:20 pm and the pilot told us that we could not get off the plane until 10 minutes after 4:00 pm due to another plane being at our arrival gate.

As well as trying to speak with someone over her. The young man who was the manager he said, "We off duty" and said that he could not help us and was not going to help us because it was his birthday. His first name was Reggie, this is the man who the boarding agent said was the manager. He then told my mother and I that he was off duty that he did not want to assist us while having an attitude. Before and after the plane took off I asked a few people who had more bags than we did and others who had bigger bags than we did if they had to pay for their bags. They then informed me that they did not. Moral of the story is please please please do not fly with Spirit. THEY ARE ABSOLUTELY HORRIBLE. Down below you see I had to give them a star which they truly do not deserve that. JUST DON'T FLY WITH SPIRIT AIRLINES.

Honestly, the bare bones layout of Spirit is fine. But they tack in all these gimmicks to trick you into paying more, and then when there is a customer service issue, they have no inclination to actually help a customer. By the way, their customer service is based in Philippines and you cannot, under any circumstances, speak to an American representative. Worst airline I've ever encountered. No wonder I never see any other business people fly Spirit. Zero stars.

As a result, I ended up spending $475 on a one-way ticket through American Airlines on the spot to ensure I make it to my destination on time. It's unethical to hold passengers back when they could have been allowed to board the plane on time because the security line was quite short at the time. Circumstances arise all the time and other airlines work with the passengers to get them on their flights if there’s reasonable time to do so. In fact, that same night, I remember standing in line for my AA flight at about 11 AM and seeing TSA agents calling out passengers who were scheduled to depart at 11:30. Spirit Airlines agents figured the flight was full and were intentionally targeting customers in my situation to weed them out. Very unethical thing to do!