Spirit Air Reviews

Flight NK1609, 01 01 2020. We checked in the night before, noticed that our seats were not together, so we thought that we could take care of it when we get to the airport. We get to the agent and asked if the plane was full and was told no. We then asked about getting seats together. Never agreed to buying seats together. We already had seats. Next thing we know is we were charged $30.00. We then asked the agent to credit the charges back. She couldn't do that, she said. Then we ask the agent at the desk if we can get the charges credited back and she tells us that we were not charged, so she lied to us. Get home, checked our bank account and we were charged. I called yesterday trying to get this resolved with no luck, got hung up on twice.. The fact that this agent lied and charge us without our approval and without a signature is wrong... We will NEVER use this airline again...so was the $30.00 worth losing a customer over, I guess so...

It was Dec 20 2019. Our first time flying for the holidays to California from Houston. We got to the luggage check in and the ** girl name Mila she was the worst evil person ever. She was rude my kids. I wanted to punch her in the face but I couldn’t. My kids are minors and she was very rude. She kept on saying for us to calm Down when she was the one who was taking her sweet time. We had 9 people together flying. We had paid for bags online and had three suitcase that were overweight and she was messing around wasting time. She knew we were in time crunch and she didn’t care at all. She was rolling her eyes talking down to my Minor underage kids.

I’d give no stars if possible. What a bad experience and even worse customer service. Like another reviewer on here I had plans to fly on Spirit from New York to Tampa on December 26th. A few days prior my boyfriend called to check our flight only to discover it had been “cancelled”. Upon calling Spirit he was told I had called at 9:44 on a Sunday night in November and cancelled. I had not. I checked my phone service providers and have the call logs to prove it.

I've flown this airline for a few years for the holidays, usually from Pittsburgh to Tampa. I've noticed that when you book online, there are multiple popups to pay extra for seats and baggage. One time I had to exit the site and restart due to having the extras tacked on to my ticket price that I never selected. For Christmas 2019, I paid $39.00 each way for what I thought was to check my bag. I ended up paying an extra $11.00 at each airport because of checking the bag at the airport counters. Pitt flight on Xmas Eve was delayed half hour, flight time made up in flight but then sat on tarmac for 25 min. due to gate issues. Flight from Tampa back to Pitt delayed hour and a half because flight crew was coming in from Orlando and had traffic issues. Poor planning. I selected this airline because it is nonstop out of Pitt on Xmas Eve. What I'll probably do now is just drive the 20+ hours from Ohio to Florida. Less convenient but most likely cheaper.

When I went to retrieve my luggage at baggage claim, ALL of the zippers were unzipped and my suitcase was completely wide open on the conveyor belt. I am missing multiple items now because I’m assuming they either fell out or were stolen by the Spirit employee who opened my bag. When I contacted Spirit about it, all they could offer me was a $50 voucher that expires in 60 days.... That is absolutely RIDICULOUS. The items I am missing cost way more than $50 and Spirit is forcing me to book a flight within 60 days in order to even get the voucher. I am furious and will NEVER be flying with this airline again! I highly recommend that no one ever flies with them either unless you want all of your personal belongings to be on display for everyone on the conveyor belt and to have some of them be stolen/lost. WORST AIRLINE EVER!!!

Awful service! Not only were we misinformed at the Spirit airport counter, but we were forced to purchase three new airline tickets with another carrier due to Spirits' inability to fly my family home! We paid $1800 for three new tickets! Not once after repeatedly asking if Spirit could place my husband, son, and myself ton a different airline carrier due to the delay leading to the cancellation of our Spirit flight, but they refused. We will never fly this airline again! We will never choose affordability over the quality of service and overall experience.

Spirit airlines broke my five year old son's heart. We were scheduled to fly to Tampa, Florida from New York City on Christmas day 2019 and my son who was SOOOO excited about flying on a plane woke up to find that the trip we had talked about for weeks, was not to be. I woke up to find that at 5:22am Spirit sent an email cancelling my flight. No explanation, no nothing. This is a trip that I had planned and paid for early in December. In my mind everything was set. I had the travel itinerary, as well as hotel and car reservations. Then when I went to Expedia to complain (where I had bought the special travel package) they all of the sudden couldn't find my reservation. Thank goodness that I had a hard copy of everything and I was able to send it them. So DON'T FLY SPIRIT!!!!

We had a flight canceled due to weather and needed to reschedule. My friends flew a different airline and those airlines called them to let them know what their options were. No call from Spirit. Matter of fact, I called in and they were less than helpful. Had I not called, I would have been left in Cabo for an extra 4 days. If your flight is coming from Dallas, there's a great chance it'll be delayed if there's bad weather there...they've delayed me 3 times coz of this.

I had booked a flight for my family on 11-10-2019, and my flight was confirmed for 12-17-2019 with a confirmation number of: **. The reason of my trip was a 50 year anniversary for my parents in Colombia. On December 17th we arrived to the airport, the hours prior to the flight, which was at 6 am. We checked in, went through security, everything, and finally went on the plane. Which was supposed to leave at 6 am. At 6:30 am they told us we are a little late because of an unbalance with the cargo. At 7 am they said they're still working on it. At 7:30 am they announced that they're still working on it. At 8 am they told us that the people that had some other connection flights needed to come out of the airplane because, they weren't going to be making the connection on time. They told us to exit the plane and to go back to check in.

My flight to Detroit was supposed to leave at 4:59pm. We get on the plane, first we were waiting for a truck to defrost the plane, and then we were waiting on plane traffic and then all of sudden, there’s something wrong with the engine and we have to exit the plane. People who had connections were left to fend for themselves and our flight got cancelled with the next flight potentially being available a week later!!!! Never again!!!

Horrible experience which we will take to the media and our lawyers....due to the airplane failure, we are missing our parents 50th anniversary and re wedding who we paid for, we are livid! We will do everything possible to make this public, my 2 children came home crying because this airline ruined their holiday vacations. My whole family and friends will refrain from using Spirit Airlines services from now and on and we will tell everyone we cross our experience, how we were treated in order for them to use other airlines instead of spirit. We worked hard to pay for everything we are losing now that we are not going, 2 weeks of hotels, parks, and other things we had already paid for, this was the worse experience ever.

I called a week before my flight to arrange to take a bike. It was difficult to understand what the assistant was saying, but I thought I'd paid $75 for the bike. I also had to pay $50 for an extra bag, and $13 for the seat. That is a total of $272.29 for a one-way flight from Portland PDX to Las Vegas. When they told me about the extra $75, I just walked away. I'll avoid Spirit in future.

Horrible, gate agents were rude, haughty and reverse discrimination at its finest. Let me clarify, these were gate agents at DFW. The gate agents in Atlanta were great. Dallas agents actually on two occasions, cut down their fellow co-workers in Atlanta which I found appalling. I will never fly this airline again. This is just the tip of the iceberg but my blood is still boiling over the incident.

SPIRIT CAN KILL YOU! DO NOT LET YOUR LOVED ONES FLY SPIRIT airlines. Don't let this Holiday be their last holiday with you. No joke, if they are elderly, they can die and then they will not respond, don't risk your life or the life of a loved one! My issue arose on the second leg of my flight from LAS to EWR, an overnight flight. Approximately 2 hours into the flight I was hit with excruciating stomach, abdominal and back pain. It got to the point where I was in tears, moaning in pain and felt like I was going to lose consciousness. I asked the stewardess to please find me a place to lay down, I could not stay sitting any longer. She argued saying I would have to ride it out and there was nowhere. I said, this is serious, I need to lay down, even if in the aisle. She begrudgingly said I could lay down in the empty back row. I was showed the row and never talked to again.

$80 flight with $320 in fees. Couldn’t check in online, customer service couldn’t check us in on the phone. 45 minute wait on phone. Got charged $10 at airport for not checking in online. When I complained to the agent, he threatened to ground my daughter unless I left. All with a smile on his face. Spirit is hands down the worst company infect the airline business.

They are unorganized. I booked a ticket for my son and they're telling me just for him to check a bag onto the airplane. It's $55 are 52 dollars but if I join a club it'll be $35. They are the worst airline ever, cheap is not better but I didn't pay a low price I paid $457. So as far as I am concerned that should be a given that I can have a check on bag and if I want him to have an assigned seat that's also extra. Never again book Spirit. I am a disgruntled customer who ever plan to book spirit. Please do your homework. It is really important.

I was denied boarding due to not being checked in early enough. NEVER AGAIN SPIRIT. Customer service was rude and racist in Chicago. 3 agents laughed as their supervisor proceeded to deny and ask for more money after I paid almost $300 for a 1 way to RSW. Website said refund within 24 hours. Phone call went to some paid answering service in the Philippines. TOTALLY NO HELP from them.

The worst airline ever. Not only we had to pay extra $50 so me and my wife can sit with each other. By mistake I paid $100 for one personal item and one bag and when I got to Spirit at airport I talked to Lisa and told her that I paid extra $50 by mistake for personal item. She said she will make note in the system and "When you call spirit the will refund you the $50". I called and talked to Sasha and she said she can’t do anything cause there is no notes. That is not right. Never again spirit. Never again. One star all the way. Good job.

From the start our flight was going great. The customer service was good. On our way back from Las Vegas, we flew to the Dallas airport, that's where everything fell apart with our flight. The customer service there was horrible, we missed our flight from Dallas to Atlanta simply because Spirit representatives neglected to answer questions we were asking concerning our flight. Therefore we had to purchase additional tickets from another airline which cost us $784.00 to get home. The service in Dallas was horrible. If this is the kind of customer service your airline offers, I will never fly Spirit again or recommend any. I spent unnecessary money to get a flight because of the awful customer service in Dallas. It would be appreciated if I could be refunded some of my money. If better customer service was provided this situation would've never happened.

Spirit Flight NK943. Flight to Ft Myers was delayed because 1 flight attendant was an hour late. When he finally arrived, after ruining the 100 plus passengers’ day, he arrogantly leisurely strolled past everyone who he inconvenienced. No apology. Just another day at Spirit!!!

Check in and baggage drop off was extremely chaotic and disorganized. You need to make sure to show up early just to get through all of that. But once on the plane, it was actually hard to tell any difference from most budget airlines. Arrived safely and on time without any issues.

My first and last time flying with Spirit. My flight NK1852 for Nov 9th was scheduled to board at 6:15 am and to depart at 7:00am. We then got delayed to 7:25am then 7:50am then 8:30am then 8:32am then 9:11am now 9:30am. This is so unacceptable and not fair to any of the passengers. No explanations or reasons. No one's telling us anything. Never again will I fly with Spirit. Sat at the airport for 3+hours.

This airline canceled my returning flight on their own accord and forced me to buy another flight to another destination. I was not alerted about this cancellation until I arrived at the airport even though I spoke with them previously before the flight. The supervisor on duty named Angela (Las Vegas terminal 1- McCarran Airport location) was extremely heartless and racist.

Spirit Airlines is one of the best airlines I’ve flown. Extremely friendly flight staff and very accommodating (my son is autistic). The only complaint I have is they don’t clean the seats well enough in between flights (chips were all in my seat getting on). But for the price, they are above everyone else in terms of quality for quantity.

Spirit Airline Flight NK 330 took good care of us. Some that were on this flight would complain, but I only have positive things to say about this airline. The seats were comfortable, the flight staff was friendly and helpful in a very negative situation. Our flight on October 20th was delayed due to a mechanical reason. I'm so thankful the flight was delayed and the airplane was fixed. The next issue was we were to fly from New Orleans to Dallas. The flight was delayed again because of tornado warnings in Dallas. We boarded the plan, headed to Dallas, but we were diverted to Houston because Air Traffic Control was not allowing any planes to land in Dallas. Spirit airlines compensated us with hotel vouchers, food vouchers and vouchers for a taxi ride to the hotel.

This was the worst flight experience I've ever had. Every single kiosk in the the entire DFW Terminal for Spirit Airlines was broken yet they insisted we continue to try to print our luggage tags from there. We almost missed our flight, even though we arrive two hours prior to check in. We started timing how long it took to check in the customers at he desk...minimum was 20 minutes per person or couple. It was outrageous. There wasn't a single person who seemed to know what they were doing behind the desk? Could every person be new on the exact same day? Yes, it's true.

I had a roundtrip booked from BWI to RDU....Spirit for no apparent reason just decided to cancel my return flight from RDU back to BWI. My only options was either come back 36 hours earlier or 24 hours later, neither which worked for me. There is no weather issues or anything really going on. I was forced to book a last minute one way ticket with American Airlines to come back home, which cost me $250 for a 45 minute last minute flight.

My carry on luggage cost more than my ticket. $45 each. What a rip off. Plus I paid in advance which Spirit said would be cheaper....joke on me! Easy money for them. First time flying with them & may be my last. Don’t mind paying some for carry on but $90 round trip is ridiculous. $15 each way would be fair since they don’t have to handle carry on & they would still be making money. Oh well. Greed is evil!

Had flight. Indy to Orlando flight depart 6.45 am. At counter 5 minutes before 6. Missed my flight over 5 minutes checkin. Going to wedding in Florida. Terrible agents trainee took care of me. Nasty attitude. Family of 7 before me with baggage and person behind me missed flight too. Had to reschedule for next day. Plus 100 more dollars. Never Spirit again. Tried calling to talk to someone about complaint. Told me had to get online. Really? Never been so mistreated.

I was booked on a flight with 1 checked bag. I checked in online. I arrived at the airport 50 minutes before my flight, but problems with the baggage kiosk prevented me from getting a baggage tag in time. However I was able to leave my bag behind with a friend. But the agent falsely said I could not fly because I was not taking my checked bag, even though I had a BDG pass and enough time to get to the gate with TSA pre. After waiting in another line, I was told that this was not true, but it was too late and there were no more flights that day.

Do not Fly Spirit, even with cheap seats. I had to cancel my flight to New Orleans in May to see the Stones show due to the Hurricane which almost hit New Orleans. Spirit would not cancel until the last minute knowing that the airport would be shut down. They refused to give me full credit for my ticket and argued online, etc. Gave me a fraction of credit with only 60 days to use it. Such a rip off! They treat people horrible and then try and sugar coat bad reviews. Shame on them and I will be glad to join a lawsuit to shut them down. - Robert from Austin

I booked my nephew a flight on Spirit Airlines for departure from RDU to FLL today, September 29, 2019, at 1:20 pm. He did not have a carry-on and was not checking any luggage. I tried to check him in online this morning but it said we needed to see an agent at the airport. We got to the agent’s desk at 12:15 pm, but the agent said he was too late and refused to check him in. I explained to her that he was not traveling with any type of luggage and tried to understand why she would not provide him with his boarding pass. She kept insisting that it was too late although there was more than 45 minutes remaining for him to board that flight. I then tried to get him rebooked on another flight but it came with an additional cost of $99 and a different departure date! It was important that he got to his destination by a certain date and time, so what she proposed was not going to work.

They left alcohol on His seat and he opened the bottle and took a swig before I noticed. They are not taking the matter seriously at all. Attendant just said thanks when I gave him empty bottle and he threw away. I contacted Spirit to make it right and just refund me my two bags I DID NOT use and they are giving me the runaround. I am now seeking legal advice and filing a police report. Sad customer service such a simple fix and they did not. So here I let the world know how horrible this airline is.

I would not recommend at all flying Spirit. While the lower price seems appealing their customer service is absolutely horrible and you will ultimately end up paying more to rebook a flight or to find another way to get to your destination. My return leg of my trip was cancelled after informing Spirit via their customer service platform and over the phone that I needed to change my itinerary. They offered no compensation for their mistakes. I strongly encourage everyone to just pay a little bit more upfront to any other airline to receive assurance you will make it to and from your destination.

Sep. 23 2019, I was to fly out of Columbus Ohio at 8:00 AM. I had ordered a wheelchair in advance because I had both hips replaced not long before my trip, I arrived at the airport at 6:00 am, checked my bag and got a boarding pass by 7:00 am. The lady who checked me in asked me to wait on some seats and she would call about my chair, her Name was Youlaunda, if I'm spelling it right.

At the end of your experience you will not save money but end up spending more because they charge for every little thing. And in my experience the staff was very rude and unwilling to work with us. My personal suggestion is that you go with a reputable Airlines. You get what you pay for.

A guy name (Brian) with an Indian accent was super rude and he was literally yelling at me and was not willing to my explanation at all!!! I am so shocked how rude he was and I need to hang out the phone on him not to get insulted by him!!! That was the worse experience I have ever had with customer service!!! Such a shame!!!!

Just came back from vacation with family yesterday (9/21/19). Yes Spirit nickel and dimes you but we had no problems with our flight or our luggage from MCO (Orlando) to Newark (EWR). If you pay for everything ahead of time, prices are fair. This review is about their customer service when dealing with lost luggage. When returning to MCO, all our luggage made it back except my child's car seat. When asking person at Spirit office near luggage they told me car seat would come through oversized baggage area. I asked next steps if it didn't... Lady was rude and said it will come through there. Well, it didn't come.

We were supposed to take off a little after 5pm. Flight was delayed until 8:45pm. My fiancé and I stayed in the airport, had some food and continued checking the screens, online, and listening to announcements all throughout our delay. There was nowhere to sit right at the gate so we sat a gate over. We heard numerous announcements for other flights boarding. Around 8:15 we walked over near the gate and there were hundreds of passengers boarding other Spirit flights and sitting near the gate. About 15 minutes later we notice they still aren’t boarding. We finally notice some of the spirit staff behind the counter. We go to ask them when boarding is and they said your plane just took off!!!! NOT ONE ANNOUNCEMENT THAT THEY WERE BOARDING!

Never again will I fly with Spirit. We was told since my husband was a veteran we would get our baggage for free and a cheaper flight. Nope didn’t happen and then we got to the airport early to change flights to get home early and we was told an extra 500.00 so again no. We never had that problem with Delta. It’s not worth saving the extra money in the long run. It don’t get you anywhere.

NIGHTMARE ON SPIRIT AIR. This literally is the hood city bus of the air! In fact worse. You pay for everything, I believe I may have paid to sit down during the flight. $110 just for a checked bag overweight under 50lbs. Everyone flies the same class...LOW. Never again will I fly this airline. Not sure how they even stay in business. Spend the extra money to avoid the this "Nightmare on Air Street"!

Let me start with I'm 39. And my husband nor I had ever flown before August 25th 2019. My husband decided had decided to try flying versus driving like we normally do from Columbus, Ohio to Orlando, Florida. I'm scared to death of heights and planes. He purchased tickets with Spirit months before our flight. And due to his size 6'7 300+ pds we decided to spend the extra money round trip to upgrade to the big seats and assigned seats so he could fit comfortably and so we were sitting together and kinda alone. We had no issue leaving Columbus. Our flight out of Columbus was scary for me just 'cause it was my 1st time flying and I had a panic attack. I wish I could give our attendant a 5 star review. He deserves it. He seen I was scared and crying. And went above and beyond to help calm me and comfort me bringing me tissues. He really was very helpful. And I would love to Thank him again.

I and friend were flying to Las Vegas from Indianapolis to celebrate my sister's birthday on June 9. We had a later flight after 8pm. We arrived at the airport 3 1/2 hrs early. My friend kept receiving text messages that the flight was delayed. Once we got to the departure gate the outgoing flight status was still delayed. Our flight time came and went. Travelers were getting agitated and almost 40 mins after our flight was supposed to take off, the flight was cancelled. There were lots of angry people. We were told that it was cancelled due to lack of staff. How could this be?? It was after 10:30pm when we finally were called up to the front and the lady told us that the next flight we could get on wasn't leaving until the next evening. We wouldn't arrive to Las Vegas until almost 10pm on Tuesday. We were only staying until Thursday. We cancelled everything with Spirit and we finally found a flight out of Lexington, KY that left early the following morning.

This was my first and last time flying with Spirit Airlines. I've never been so nickel and dime in my life. They charge you for everything; carry on, seat, coffee, water, etc... I wanted to change my carry on to checked baggage. I was told that I had to pay a $10 cancellation fee and pay the check baggage fee of $40 and the $30 carry on fee, was nonrefundable. So, $80 to check my 1 luggage.

We were in LA September 1st expecting to fly to Cleveland. Told flight was cancelled due to Hurricane Dorian 2700 miles away, three time zones away, in the Atlantic Ocean. Not the Pacific ocean. No weather issues where I was in LA or was going Cleveland. Told my problem not theirs. Told earliest out was three days away and told they Do Not help you find an alternative airline. Told would not provide accommodation. Heard next Agent telling their 'Valued' Customers, who pay their wages, they could "Sleep on the Floor" if they had no other alternatives.

I booked a round trip through Expedia from New Orleans, LA to Las Vegas, NV. When I went to print out my itinerary out it my outgoing flight had been cancelled. Reason was you can not book a round with Spirit and Frontier, but no one notified me of this. I had 2 days to book another one way outgoing flight and have not been reimbursed as of yet. They said 3 business days. Then it cost me $348 for 2 people 1 carry on and 1 checked bag and don't bother paying for an assigned seat. The rep offered no resolution what so ever or would not even give me a credit. Frontier bags are $118, but Spirit charges new baggage charges at every single stop. I will never ever fly with them again. If they would have let me cancel all flights...I would have flown with Delta. If I could give zero star....I WOULD! WORST AIRLINE EVER!

I'll start by saying I fly almost entirely with Spirit Airlines, I fly once a month for business and have had no issues until now. My flight was canceled due to the hurricane, understandably so. I was issued a voucher for my troubles and this is where the issue starts. I have tried to use my voucher for two weeks and have been unable to do so. I have tried everything that Spirit Airlines offers as "help". Email, text, agents, and calls. All of which have been useless and no resolve.

You think that you're getting a deal until you finish your trip.. Bag fees are a total rip off. They make it hard to understand what you have to pay on their web sites. Then when you get up to the counter they hit you with this $60 fee stuff. Then on the plane you even have to pay for water. Credit card or Debit card only. They don't trust their employees with money. This poor lady with 2 kids next to me only had cash.. "Oh we are sorry no cash." She goes, "So my kids will go without any kind of drink or anything.." "So sorry." I got her kids drinks. I think it was $15 dollars. This airline would charge you to go to the bathroom if they could. They will let kids starve or go without drink worse than prison because they have no credit card or debit card. This is like child abuse. I think that I would be more comfortable on a FedEx cargo jet..

Booked the flight, took 3 days to get confirmation to attempt to get a seat which was also a nightmare. Text me morning of flight. It's delayed. I go later, sitting at the gate way early, plane leaves on time with me and 6 other people standing in the area wondering what the heck happened. No text it changed back. Little or no announcements at gate. Flight boards still had delayed time but now say departed. That departure time was still an hour away. They have my bag. Nobody answers the # they gave me to get it back. As I write this the # on the main website is wrong. It changed says some overjoyous voice. Guess it's easy to be the cheapest when you dont actually take people and steal their belongings! Should be soul sucking airlines killing my spirit completely.

I booked a round trip flight and paid for luggage and assigned seats. The seats never happened and I was charged a 3rd time for luggage on my return flight. I guess they stay in business by ripping people off. Worst experience ever!

I had a flight booked to return home to Detroit, MI from Panama City, Panama with one stop in Fort Lauderdale, FL. This flight was scheduled for Wednesday September 4, 2019. Hurricane Dorian was nearing Florida so Spirit cancelled all flights for this date coming into Fort Lauderdale. The earliest flight I was given for return was for Wednesday September 11, 2019 a whole week later. This is unacceptable so I booked for another airline (Delta). This new flight cost me over $1,100. one way (Super expensive). So when I get to the airport in Panama I see Spirit did indeed have flights going into Fort Lauderdale on the 4th of September. This debacle is unacceptable. Spirit refused to pay for my new flight. I will NEVER deal with Spirit again. What a terrible airline!!!

After 2 WEEKS from the time I sent my inquiry # **, I receive the most OUTRAGEOUS and RIDICULOUS response from Spirit. The most laughable and pathetic part is Spirit Customer Relations advising my September 4 flight was 'tagged as not boarded'. That's because it took Spirit 2 WEEKS to respond to me! And then blamed the reason for the delay on weather! You're an airline for goodness sake! You should staff appropriately to handle that! Clearly they didn't even read or care about my situation - but only spouted back Spirit's refund policy.

This place does not even deserve a star. Stay away. I don't do reviews but I had to in this case. I flew out of the country on August 11th and had a returning flight with my 2 kids and my wife on the 17th of August. On the date of my flight not only was it canceled and delayed for a extra 7 days. They told me they canceled my flight and my returning home ticket and had to purchase a whole new ticket because they said I missed my flight on the 11th. My brother in law flew with me on the same flight, they switched me 2 and he did not have a problem because they said the Spirit associate put a comment in his box and not on mine so they have no proof that I actually showed for my flight. Mind you I even paid for my brother in law ticket on my credit card.

I was using Spirit Air for a short vacation to Las Vegas. The flight was delayed 5 times, starting very early in the day. I arrived at the airport on-time for the newly scheduled departing flight. I was at the airport at 6:30 pm for the newly scheduled departing time of 8:30. It was continuously delayed until at 1:40 am the next day it was cancelled.

Pittsburgh airport agent Ebony pulled a bait and switch when quoting me $10 price for seat upgrade then changing it to $14 when I was ready to pay. When I called that out for what it was, a "bait and switch", she got defensive and piled on a list of favors she just did. Rather than reacting to her defensive posturing in an angry tone, I restated in a joking way what she had just said. She then continued her tirade in front of her coworkers by mocking me - restating words I'd just said. It was quite embarrassing to me as a paying passenger, and angered me further following my two other Spirit trips, in 2017 and 2018, both also featuring highly negative experiences with Spirit Airlines. The ONLY reason I flew this airline again just now in 2019 is because the price on offer was much lower than the majors. I will make a special effort to not fly Spirit EVER again!!

While departing from Houston for the first time with Spirit Airlines the experience was great. I was overexcited and couldn't wait to post a great review...Well, everything changed on my return flight. My carry on was smaller than the requirements. Upon BOARDING, not before boarding, the staff were pulling customers to side as they board to pay for their carry-on which met the requirements. How can you refuse if the plane about to take off. I'm wondering who owns this airline, it seems like they need to be investigated and their employees are not trained the same.

I am appalled at Spirit airline for the treatment I received at the airport from their agents. My first encounter with Spirit airline was unpleasant, there was a 4hr delay with no apologies. I was told my luggage was too big to be hand luggage, I paid for it without hesitation. I bought a smaller carry-on luggage after that incidence to avoid another case like that and flew with this smaller luggage a few times on Spirit without complaints until my last encounter when an agent told me my luggage was too big to be hand luggage. I told him I have flown with the same luggage through Spirit before without complaints. He said he wouldn’t allow me fly unless I paid for the luggage. To my dismay, he followed through, gave my seat to a standby passenger and left me stranded.

Well I’m back one week later. Flew from TPA to DTW on Wed Aug 28 6:15 pm flight. Everything went well with TSA. Went to get on the plane. Lady argued with me my coach bag I had to pay for which I came down with same bag not charged! I refused to pay and she told me to get on the flight and when I got home I seen where they charged my card without my permission so I have to Dispute this now!

This is a complaint about Spirit customer service. They are absolutely the worst airline to deal with. Most of the time if you have an account with them the website is not working and does not recognize your password. It appears that every time I log in I am required for change my password. The new password works for a couple of times then I have to reset again. I have not seen benefits for the $9 fare club. I wish Spirit would include all costs upfront - I do not like adding bags, seats etc - would rather book the flight and know my total cost upfront. If you try to call customer service on the phone the message will always say you will have an hour wait time - how do they keep customers? I will not be flying Spirit again - everyone should support the other airlines like Southwest as they have a great customer service department and include all fees upfront!

My flight with Spirit Airlines was superb. Flight attendant Mickey was soooo nice and Marissa also. Couldn't ask for better set of flight attendants. "Give them a raise"!!! Because of these type of people would fly Spirit again and again. "APPRECIATE YOUR FLIGHT ATTENDANTS." Kathi

There's currently a category 3 storm coming in Florida. However Spirit refuses to issue refund to passengers flying there. Florida governor declare state of emergency, yet this airline want people to risk their lives flying there. I understand that this is a business, but these are people lives they are gambling with. Any other airlines would have issue a refund with no problem due to the circumstances. Spirit planes are barely functional on a regular day, yet they want people to fly out into/towards the storm with the possibility of getting stuck in Florida....JUST TRASH. I know they seem cheap but it's not worth it, spend the extra money with airlines that cares about your well-being.

I flew from DETROIT on Aug 22 and my great granddaughter was suppose to fly with me so I did precheck in. And the morning we were. To go my granddaughter broke her finger and went in for surgery. I asked spirit to refund her ticket or give me a credit I was told I’m out the money. Lo and behold ticket guy came on the plane and asked me if Avianna was flying. I said no. But I never expected the last minute they we’re selling her seat and a lady at least over 400# took up her seat and almost all of mine I had to lean over the arm rest and my legs in isle because she crowed me out. They never made her buy 2 seats instead I’m totally hurting and uncomfortable???? In the isle 2 1/2 hrs of misery. The flight attendant wouldn’t do anything about it.

Spirit airlines has provided the worst travel experience to me 2 times in 3 weeks. I was traveling from Boston to Denver using Spirit with a hop at Orlando. After boarding the plane, we had to sit for 2 hours in the plane. Due to this we missed our next flight and Spirit showed zero responsibility. After waiting for an hour at the Spirit counter someone finally rebooked our flight on the next day without any hotel or any compensation of any kind.

Flight cancelled at the last minute. The alternative they offer is full refund or take next available flight which is at least 3/4 days later than the original flight time. They cancelled my flight on August 9th and August 18th. It take hours to contact with customer care and all they offer is we don't care about you people. They cancel flight when all other airlines were completely fine. They said, "We can't do anything. It's because of weather." That happened to me twice in single vacation. If you buy tickets from Spirit because it's cheaper trust me you will ended up paying more as they will cancel at the last minute. Oh and don't even think about compensation. It will take week to get refund.

My father's illness was the reason we were taking the trip. When I arrived to airport one of your representative said that my entire trip was canceled. I was on the phone with Spirit's customer service from 9 p.m. till almost 12 a.m. after my flight had Departed and all they keep telling me was that whoever I booked it through cancel my trip. And when I call Justfly.com back they kept saying everything looked fine on their end, there was no cancellation, they don't understand why we couldn't get on the flight, and to call Spirit and Spirit can fix it. So I was given the runaround the whole time.

I went to Peru for a family vacation with my husband and two kids. The vacation was amazing. We had to fly from Cusco to Lima on Saturday morning and knew we were going to have a long layover in Lima since they only have US flights going out at night. We planned the day in Lima and returned to the airport over 2 hours before the flight just in case. The flight was set to leave at 11:00 PM. It was then delayed to 11:18. They started calling up the groups and made us stand in line for an hour with no announcements. I went up to ask what the issue was and if I would need to book another flight. They told me there was an issue but they weren’t allowed to say what (like we’re little kids). They then changed us to another gate and posted a delay on the website (still no announcement). Every time I checked the website they pushed the time. The staff didn’t even know the flight had been cancelled until we told them.

PSA....Don’t book through this horrible airline! I am writing in regards to a canceled flight that was suppose to leave out of Baltimore to Boston. I was with a group of 12 other girls and I am very displeased with how this entire process was handled. I called customer service while waiting in a refund line which I was unable to talk to someone because I had to quickly book another flight so I could get home the same night. Spirit wasn’t offering ANY accommodations! Partial refund for only canceled flight, NO hotel accommodations and flights the next day? I have a job that I need to get to and I am pregnant with doctors appointments scheduled the next day that I could not miss, which this whole situation caused me significant stress.

I was booked on late night flight from FLL-ATL on August 10 (flight 230). I was in zone 2 and was patiently waiting to board after zone 1. Approximately 30 passengers were in front of me in line and a gate agent by the name of Tawana picked me to make an example out of. She asked me to come to front of line and put my bag in the sample bin for size and I told her, “I would wait til I got up to that point since I was traveling with my wife.” I spotted many passengers in line with bags larger than mine and with multiple bags but Tawana stayed close to me as to say she was going to make an example out of me. When I get to the sample bin I was told I had to pay $65 even though my bag fit the specified bin. She was really confrontational and refused to listen to reason.

I'm writing this review while waiting for my flight from Vegas to Oakland. This is my connecting flight to Oakland from Austin. There have been 3 delays already and moments ago I get another email regarding the 4th delay. From the original departure of 10.00PM, now they have decided to fly at 12.33AM. I'm worried and won't be surprised if more delays occur. When I talk to their staff, the lady staff casually dismisses this as a technical issue. This company disregards their customers and doesn't value their time. It's so frustrating to sit at the airport and getting messed within due to the time difference factor. This is my last flight with Spirit. Will never ever consider this pathetic piece of ** airline again.

I was trying to save some money flying to my country, however the moment at the counter I had to pay over $300 dollars for my luggage plus pay for water and chips inside the aircraft, which I think is the worse. No TV, no WiFi. I'm not recommend Spirit Airlines.

We arrived to the DFW airport on July 31, 2019 to board our flight to JFK at about 6 am in the morning. Most of the self service kiosks were not working and customers were many and I asked my family member to stay on the line while I get our Boarding passes and checked in luggage tags we paid for printed out. The staff at the line will not allow them to go any further until all the tags are out, and the Kiosk will not print all the tags. Instead 9 was printed as opposed to 12 paid for. I was there at the kiosk waiting to have all the print out.

On a stopover in Orlando the flight was delayed 5 hours. When the plane arrived at the gate the people debarked, the pilots and 200 people were waiting to board and the board said CANCELLED!! The girls disappeared at the counter and no explanation. Everyone had to go to the other side of airport to reschedule. I could not get a new flight to finish my trip until one week later!! I returned to NY. DISGRACEFUL, UNPROFESSIONAL, **. NEVER AGAIN....lost a lot of money because of Spirit.

We purchased multiple tickets from Spirit Airlines with insurance. We had to cancel a ticket. We couldn't get a refund after paying for the insurance. We have called multiple times and the wait times were 40 minutes at least. When we flew the ticket was resold. Never got our refund. Will never use spirit again. Not customer friendly and does not return calls.

The customer care representative ran multiple unauthorized transactions on my card. When I tried to follow up, they said that I agreed to their non refundable policy. After hours of conversation, they said they said that there is nothing that they could do since they are tied down by their policy. To be honest this is experience shows Spirit's lack of integrity and their ascription to unethical practices. It is very unfortunate that the escalation of the issue to the supervisor made the matter worse than even when I was dealing with the customer care representatives. This is unacceptable, why has legal action not been taken against this airline? I am very concerned about the integrity of this airline on so many levels.

If there is a negative 0 star review, Spirit airlines will be it. Spirit has no regard for people’s time. It will be my first and last business with this airline. I only wanted to have a nice summer vacation for my school-aged children. A vacation we looked forward all year, and was ruined because they delayed our flight. Do not believe it’s advertised “cheap” cost. You will end up paying more as Spirit charge for everything.

I booked a flight, paid, then it was canceled by them as we were driving to the airport (at 9:30pm). Super annoying but it happens, what followed next was just disgraceful. They offered to book me on a new flight to DEN in a WEEK, and offered to send my friend from Chicago (ORD) to ATL (in a week), then said they would try to find her a flight back to DEN after that... I work, and budgeted for a weekend trip, not a week long PTO excursion. I explained I need to get to work, and how would I afford a hotel for a week?! Food? They said (unfortunately) their policy is no additional compensation meaning no consideration for the additional cost of: missed work, hotels, food, taxis, TIME, etc... so unacceptable. There were mothers with crying babies, and they didn’t even offer so much as a water.

WORST. Don't do it. It's not "Cheaper" after "additional" bags, this airline sucks. The seats don't recline, even if you buy the most expensive seat in 1A. No plug in chargers, not even a glass of water. They just delayed my flight for 6 HOURS, the reason it is delayed is due to these cheap refurbished aircraft always breaking down. The most ghetto, garbage airline, F-Quality. Embarrassed I even used them.

We used Spirit to fly my son, a 13 year old minor. The ticket was not cheap, even with no bags at all. On his return, Spirit refused to hand him over, even with ID, code and name provided at check in. He waited 45 minutes. My husband had to argue with desk rep for 45 minutes. My son stood at the gate worrying he'd been forgotten or left for 45 minutes. Truly traumatic for him, and disgusting for us. I feel ripped off and really, really angry about this terrible service.

If you think you are getting a good deal on Spirit airlines, think again. First of all-- you have to pay for everything. I mean EVERYTHING. Second of all-- The leg room is impossibly small. Thirdly, EVERY time I've flown Spirit, it's been delayed by at least 2 hours. Once, no pilots showed up (true story!) so I had to book on another airlines. Unless you are a small adult who is only bringing a handbag and doesn't care about waiting at the airport for 4 hours or getting bumped from the flight completely, I would NEVER fly this airline. I spent almost $700 on a domestic ticket for my unaccompanied minor son and I could have saved money going on Jet Blue or Delta. The extra costs are ridiculous.

We are a family of 4 with a 2 year old. My flight coming in was delayed for 4.5 hours and we ended up reaching our hotel at 1 am. My returning flight was cancelled. Staff at Washington Baltimore airport extremely unfriendly and unprofessional. Took them over 3.5 hr to give me a hotel for the night and ended up giving me a 2.5 star hotel. I asked to speak to supervisor and was told by 3 staff members that she will be out to talk to me and I ended up leaving the airport after waiting for her for over 30 minutes without her showing up. My flight was scheduled at 1440 and ended up in the hotel around 9 pm! Completely unprofessional. They charged me An extra $30 for 45 lb bag on my way in and as I mentioned my flight was delayed for 4.5 hrs.

Terrible experience. I’m an experienced traveler and checked in 2 hours in advance and was informed there’s a delay the flight in leaving at 5pm. I hadn’t eaten since 9am so decided to get a meal and wait. I arrived at my gate 30 minutes until the late departure to be told the flight left on time and I could catch a flight tomorrow. The staff was unpleasant and unprofessional to say the least. I will never fly this airline again. I’d rather pay for a real airline. Never again!

Flight cancelled due to weather-confirmed lie. "Airline will reimburse rental car". Lie. Voucher for future flight - fake flight costs and high "Passenger Usage Fee" make voucher worthless. Stay away.

I had my flight from Chicago to New York at 5:48am. I reached the airport at 4:52am and I went to the counter. Over there, I tried to check in, but they said the flight is closed and so I could not board my flight anymore. Just keep away from this company. I am not a first time flyer, I fly all the time and for the first time I tried a cheap company and something like this happens. No one cares from the employees and no one tries to help at all. I even fly internationally or nationally many times during the year, but something like this never happened that they literally just slap the door in front of my face. Stay away from this company!

I am in the Military I came home to surprise my family. I paid for my flight round trip. There was a delay so connecting flight. Was not there when I got there and was not told I would miss it. Especially if I knew I would of just paid for a direct flight home. Instead I was given option take next flight out the next day so I had to sleep in airport till flight left following day. Or get part of refund and no flight home. I was totally disrespected and even after getting on flight home I was not even allowed to buy a pillow or blanket. Customer service so rude and not helpful in any way. I would never travel on Spirit ever again.

On July 4th I received a text from Spirit stating my July 5th 12:10 flight would be delayed. After calling the airline, I was informed it was due to weather and additional air controller issues? Two additional delays followed..lots of people who came from hotels stuck in the terminal. No explanation given except weather? I was told plane was arriving from Fort Lauderdale..weather there cleared early. Every customer rep for Spirit simply stated, "We can refund your money" but did not offer food vouchers or anything else for the inconvenience. It seems they could have made some attempt to placate the delayed passengers. Even offering free soft drinks would have been a good faith gesture.

We were flight from Denver to Houston with an infant and 7 year old child on 7/4. Flight attendant Trisha (she refused to tell her full name in spite of asking her) was just opposite of being helpful! We have travelled many times but never met a flight attendant of this nature!! She tried every possible way to make our experience a horrible one. She was super rude. Was making rude gesture! Even harassed our 7 year old. She did not ask us whether we wanted any drink or food. When I asked her the reason for her rude behavior, she threatened me to throw me out of the flight!

Traveling on a budget airline, I prepared myself for the worst and had very low expectation. Fortunately, I had a great experience flying from O'Hare (Chicago) to Baltimore (BWI) this past week. The incoming flight arrived late but the crew was able to get all of us boarded and the flight left on time even during bad weather. Although there was no free drinks, not even water, it did not bother me. In fact, I found the plane cleaner because no drinks or food was served. In addition, I was pleasantly surprised that I was deplaned faster than ever (in less than 2 minutes from Row 22) even though the plane was quite full. I noticed almost all the passengers were young (probably why they used budget airline), have almost no luggage and they move super fast! Perfect flight for me. I arrived on time and was on the curb in 10 minutes!

Although I had carefully measured my bag; upon arrival, the woman at check in (we'll call her Helga the Hun, whose customer service skills would better serve a military instillation in Afghanistan) told me my bag wouldn't fit and I could either pay the extra $65.00 or not fly. My blood pressure spiked, I got red and started sweating. Charlie saw my distress and offered me a fan and her bottle of cold water. Natalie took my credit card and boarding pass to Helga and was able to pay the online fee rather than the gate fee for my luggage (the Hispanic manager had approved this transaction). Interestingly Helga changed my seat assignment from 20 C to 30C as she was not happy with the decision of her manager. Charlie and Natalie saved my trip and I am so very appreciative of their kindness, compassion and good humor. They are superb and a credit to Spirit Airlines.

They changed my flight date and time, when I called customer service they could not honor the date/time I originally booked. No explanations whatsoever as why this happened. Customer service agents could care less how this affect the client. Why overbook a flight and let the customer know right before it. Leaving one with no way to make other arrangement. THE WORST.

Online to try and book a flight for my mother. I was getting an error because she was the "customer" or the person flying but I was paying with my card. The round trip flight was $333.58. Called into customer service and was given a price of $378 and then $401. Asked for a supervisor multiple times. Was transferred to the "supervisor" and she told me the best she could do was $378 and that "flight prices change"! If I did not have to book that specific flight to be on the same flight work family I would never have paid. Shame on them. They would only transfer me to a real supervisor once I said I was taking my feelings online.

I was charged twice by this airline. The worst airline I ever dealt with. This was a one way flight to Florida from Atlanta. Upon doing my online checking I was charged another flight. I am a ** whose trip was utterly spoilt by this airline. The check in at Atlanta airport was the worst. The long lines. The way staff shouted and not being friendly at all. I will not recommend this airline to anyone. All the extra costs! How sad!

This was the second time I used Spirit. The first time was the same issue. I paid for a bag that was $40.00 dollars. When I got to the kiosk they told the website was wrong then they charged me another $ 30.00. Total $70.00 for 1 bag. My flight was scheduled to depart at 420pm then it was changed to 710. At 6pm they canceled it. The reason they stated was the weather but no other airlines traveling to the same location canceled. Spirit left me stranded. They told I could leave from another airport 130 miles a $250 cab charge that they didn't cover. After adding all the charges Spirit charged it would of been cheaper than the higher prices if you're traveling for business or pleasure. Do your pocket and mental health a favor and don't use Spirit. The worst airline in the planet.

This time last year I made the same trip with Spirit and had no problem. I accept the fact the fare was higher this year because I didn't make it as far in advance; however, when I was allowed to check in online (24 hrs. prior of flight), I was shocked at the $40 charge for 1 checked bag. Also, I was forced to pay for a seat because that was all that was available! I will never fly Spirit again and will bad mouth it to everyone who will listen!!!! I now realize this review will never be shown because I don't know how to get to my receipt of purchase, which I didn't know until I continued with my review. But I feel better by writing it down and repeat.... I will do everything I can to bad mouth this lousy airline!!!!

Spirit Airlines has not provided any countable and meaningful service in the last 2 reservations I have made;

I received this email while I was at the airport and went to the gate and the representative said the flight was running late. We were at the gate at 2:45pm. With nowhere to sit at our gate we sat at the next Spirit gate. We were never informed the flight was going to leave on time! The gate board still said delayed, we then found out the flight left on time!!!! I have never been so upset before with a airline. There was two other passengers that missed this flight to Vegas because of the emails that were sent out. We had to stay at O'Hare airport till 1:00am in the morning. 12 hours! Rose **

I was searching for a low charge book from 1(877)696-0333 soul aircraft's telephone number and same week travel. Spirit is constantly useful around there, have constantly utilized them when conceivable. Simply ensure you get your sacks paid for online with your reservation and booking or you will pay a strong charge. Traveling with as little luggage as possible, no sacks. They permit little close to none thing, little knapsack at no cost additional. Be that as it may, continue and handled packs when done AHEAD of time are likewise sensible. Ideal administration for me.

$100 per minor for what? You have to pay for this for a minor traveling alone. However, they will not bring them to the exit where you don't have to go through security. Also did not see this in the literature. So they call when we are waiting. Now have to go through security (45 mins plus) when they could have walked them 300 feet to us in a few minutes. Absolutely ridiculous.

I have never seen such horrible customer service. Spirit Air nickel and dimes you for everything. Carry on bag pay a fee, check-in bag pay fees. Want a seat, pay a fee. Oh and delayed all the time.

Flying from New Orleans to LAX. Flight delayed due to no crew availability.. ultimately cancelled flight due to weather. This way they don’t have to compensate for out of pocket expenses.. which accumulated due to triple increase in cost to fly home on another airline, hotel expenses. Spirit’s answer was to offer flights out two days later and a $50 credit voucher to fly with them again!! Please, hear me. Don’t fly this airline. Spend the extra money to fly with a reliable business. Save yourself the brain damage. Customer service was awful.

Terrible, lazy customer service. Failed to transfer our luggage and now I’m not sure if we’ll even get it back. Their planes are old with the most uncomfortable seats I’ve ever had to endure while flying. They charge you out the ** for everything. Although they disguise themselves under the premise of being “affordable” you have to buy your carry on luggage AND seats if you want to sit next to whoever you’re flying with. I will NEVER fly with Spirit again. Do yourself a favor and spend the extra money to fly with JetBlue or Alaska. Seriously. Don’t make the same mistake I did.

For Christmas, I asked my aunt and uncle, a 71 year old Navy Veteran who had a fear of flying but was willing to take the trip for his wife and he was recovering from multiple surgeries including a semi-recent ankle surgery, to come to Cancun Mexico for a long overdue vacation. My boyfriend and I bought theirs and our plane tickets several months ago. We took United non-stop out there on June 7th and Spirit on the way home (Denver), which had one layover in Ft Lauderdale, FL. We paid over $2500 for all four of our round-trip tickets.

Booked one way ticket for $270. Paid online baggage fee $32, $17 for seat. Reached airport 1:30 hr before departure (8:00 AM) and it looks like flight is overbooked and guys at Spirit Airlines desk intentionally delayed giving boarding pass and collecting check in baggage, around 7:45 they said they can't give boarding pass as there is no time left for boarding. Now they are asking to pay $100 extra to get ticket in next day flight. Spirit Airlines is a scam, there is no guarantee until we reach the destination.

Do not fly Spirit Airlines unless you want stuff stolen from your luggage! I went to Puerto Rico specifically to find and purchase sea glass. Put my precious treasures in a box and wrapped in clothes in my suitcase. Got home and my box of beautiful treasures is nowhere to be found. The thieves stole it right out of my luggage!!!! I am so upset!!! Spirit Airlines are thieves!!!! They steal from your luggage!!!!

6/9/19 flight was delayed from New Orleans (even though we had a plane) - the reason given by the gate agents was that they were waiting on a crew. In fact, the gate agent told me he didn't want to announce over PA system because he knew people "would go nuts." They eventually announced that they were waiting on a crew, flight delayed and within 30 minutes the flight was cancelled. By now, it's 7:30 pm and no available flight that night or the next day to accommodate my schedule. Had to spend the night in New Orleans, eat and Uber without any compensation by Spirit.

They say that the flight ticket is free cancellation. I have paid $540 for 4 tickets and when I wanted to cancel the refund is only $37 after fees. I tried to cancel it 3 days earlier than the ticket.

I see why they are voted worse airline!! I missed a flight. I purchased another flight at counter and realized that day I would miss my connecting flight. I called and canceled that day. I had to fight for a refund for a flight I purchased and canceled on the same day! I will never use them.

My two children and I booked a round trip flight to visit family. During our stay a relative suddenly passed away several days before our scheduled return flight. The funeral took place the day we were scheduled to leave so I asked to postpone the flight by a day. After providing Spirit with a death certificate, the change fee was waived, however, I was charged triple the amount for the tickets. Our return flight was scheduled exactly 24 hours the very next day. I am totally unsatisfied with their service and will not be giving my hard-earned money to them ever again. They lure you in with cheap prices, however, they kick you when you are already down in times of crisis. You suck Spirit!!

Went thru online booking process for one way Boston-Ft. Lauderdale. Added Big Seat and carry-on bag, for a total of $241. Added credit card info, then it said there was a credit card error. Input it again, with another number - still same error. Took a screenshot, and called in. First agent put me on hold, then disconnected. 2nd agent just said the price had gone up and could not help. Insisted on a supervisor, who said the only power she had was to "match the web price." Which I guess meant to waive the phone fee? But definitely not match the actual web price I had.

This is by far the worst airline I have ever flown on!! Never again! Service is horrible, delays, waiting on plane 30 minutes after landing for paperwork according to the pilot. Just awful. Highly recommend you spend a little extra and fly someone else!!

I am beyond pissed with Spirit Airlines. I have never booked a flight with them in my entire life. My friends and I decided to have a girls trip to Cancun. We booked a flight with SPIRIT AIRLINES. The flight was for 8:40 am and We got there by 7:23 am. We were told at the front desk that we missed the flight already and won’t be able to make it. I was wondering how we missed the flight when we clearly had an hour 17min left. The customer service was veryyyy poor. They weren’t trying to help at all or put us on standby, I was so frustrated and disgusted. This people actually suggested that we book another flight with another airlines because they won’t be helping us at all.

Spirit Airlines is the worst airline ever that I have travelled!!!! Punctuality: They doesn't know the meaning of punctuality. They are rarely on-time. Customer Service: There is really no customer service. Their staffs are very rude. Seats: Their seats are very uncomfortable. If the person is more than 5.5 feet than their knees are going to kick your back. Luggage costs: I booked for 3 tickets and had only 1 backpack and 1 carry-on luggage of normal size. But the Spirit Airline personnel was very rude and she said that, "Unless you pay, you don't get in the flight" very rudely. Inside the Flight: They do not offer anything to drink/snack complimentary on the plane. Everything is money for them. I heard the same awful experiences and horrible comments from most of my friends who have used Spirit Airlines. Save yourself a lot of frustration & don’t travel with them no matter how cheap their rates are. Request you to stay away from this Airline.

I feel your company is an excellent scammer. I had never traveled with Spirit before. I had heard some awful experiences and horrible comments from friends that had, but believing in second chances and not liking to generalize on another's personal experience, I gave Spirit a chance... atrocious mistake! Since I had to travel for a short business trip, I carried a small carry on and my purse. It was a see-through backpack style. When I went to get my boarding pass, I measure the carry-on and it smoothly and freely fitted in the small, free of charge, compartment located near the Spirit check-in area. Several times I was told there would be no problem at all. I asked once more if there would not be a problem because I had the backpack and I was afraid that would count as one small bag. After being told many times that it would be OK, I went in looking for my gate and waited.

No customer service at all. They keep changing flight time until they actually fly. My flight was supposed to leave on May 9th @ 0730 from FLL to BWI. But on May 8th @ 2115, I received an email saying the flight has been delayed and new departure time is 0838 on May 9th. So I arrived at the airport @ 0650; and by the time I got to the agent it was 0715. Now, the agent told me that I missed my flight; because overnight they change the time multiple times and the flight actually departed even before the original flight. Now when I file a complain, all they send me was an email saying that I have to be airport early. I would have gone to the airport if they have not send email that it will be delayed. Anyway even with the complaint they just don't care. CHEAP AIRFARE AND VERY CHEAP SERVICE.

I went to New Orleans to visit the Center of New Orleans Breast Reconstruction Center. When I was on line boarding the aircraft the attendant told me I had to pay an extra $65 dollars for an extremely small carry on. I explained to him I traveled to New Orleans from Florida just to see a surgeon about my breast reconstruction surgery and he could care less. I think it’s outrageous they charge so much money for a small carry on. I will never ever fly Spirit Airlines again.

They cancelled our flight they claimed due to weather. Website and app was down. 20+ minutes on the phone. All other flights were on time to our destination around the same time as our flight. Staff was so rude at every point in this travel experience. We are go with the flow travelers and Spirit Airlines left us high and dry. Myself and two other girl friends flew together. .

Our Newark to Ft Lauderdale Flight was delayed and then canceled due to weather on Wednesday. Only option given was a flight on Friday and told all other flights were full. No vouchers for food or hotel and no words as what to do with two little children for two days at the airport. After spending hours at the airport with the two kids who were cranky and tired, we were able to find a flight with Spirit for Thursday (this option was never given at the counter), we had to rebook the flight ourselves and then checked into the hotel. The following day we came to the airport to be told the flight is delayed and most likely will be canceled. The agent at the counter said to wait at the airport to see what happens, or take a flight to Orlando and drive to Ft Lauderdale again with no vouchers or anything offered for the car rental or any other expenses. Again we spend the whole day at the airport with two little kids.

I arrived to the airport 2 hours before the flight. I was checked in a day before and when I came to the gate, I was told that I am on the wrong flight even though I had my boarding pass. They told me that they have no time to talk to me and I should go to customer service. The line in customer service was like 20 people and a lady who worked there was super rude and just yelled at me that she “I can’t deal with her”. She was unbelievable rude and very unprofessional. When I run back to the gate, there were about 20 people with the same issue, all were told that they are not in the system.

I booked a flight for my wife and I to go to Philly for a friend's wedding. The flight from LA to Atlanta, where things got really ridiculous, was a joke. They don't even offer complimentary water. I heard a passenger say they needed to take medicine for a heart condition and the most she was offered was a cup of ice. I will leave the rest of the first flight alone. We got to Atlanta and my wife got a text that the flight had been delayed. We sat down around the corner from the gate to plug in our phones. We were very close to the terminal and could hear everything. There were multiple Spirit flights at the same gate, riddle me that, and we heard several announcements for those flights; One to Orlando and one to Chicago.

My bags were stolen at ATL airport and they don't want to pay me for my lost items. Who keeps receipts after a purchase of a year or more. Some of my items were gifts and the rude agent was like so: "We are not paying for those items without proof." I had a Michael Kors XL travel bag worth over $400 and they will not pay for it. The agent was rude as hell and I asked to speak to someone above him and he said he was the person in charge. I hope this company gets sued by its consumer and have no other option but to close down. The worst airline ever.

Worst flight experience of my life. I flew from DTW to LAS and my flight was delayed 4 hours causing me to miss the birth of my grand baby... Then flying back from LAS to DTW the big front seat I paid for when booking my reservation 2 month prior was apparently sold again to someone else & when I threw a fit cause I was assigned a seat in back of plane, I was told it was double sold and there was nothing they could do about it. I will NEVER fly this ** airline again.

I was flying from Oakland to LA flight 506 confirmation **. It was late taking off but not horrible. Really Upset to find my luggage had been ransacked and my essential oils were missing. Then on my return Flight 955 on 5-27 with original departure of 850 pm, when checking in we found out flight was delayed an hour then checked in again it was now delayed 2 hours and not leaving till 10:50 pm. Later they sent me an email saying they were still delayed 2 hours. I left my home in plenty of time but as we got closer we received update saying flight was on time and had already left at 850 pm. We immediately called customer service at 10 pm. They apologized for the confusion but said they had already boarded the passengers and would not let me board the plane.

The flight was delayed without any prior notification from the airline. My pregnant wife and I had to stay for 6 hours. Spirit could at least provide some money for food or offer a hotel stay. Also nobody was able to explain the reason for the delay. We asked 3 Spirit members and they all said different things. We tried calling 800 Spirit line and representatives kept on hanging up the phone when we were asking for help. HORRIBLE CUSTOMER SERVICE!!!! As a result of their screw up, we couldn’t go to work the next day and lost our transportation services. We had to incur additional expenses and this whole trip has been a nightmare!!!

My husband and our 2 traveling companions had a late flight from Myrtle Beach SC (the pilot said due to air traffic in which the plane didn't arrive on time) and when we got to Ft. Lauderdale we were assured the flight would be there. Well GUESS WHAT? It wasn't!! They left us stranded in the Ft. Lauderdale airport with no option of another flight to Punta Cana. That cost us each $468 per night per couple at our beautiful resort. We never got to stay in our first night!! Spirit lied and said it was weather related and was not their fault but they would put 4 of us in 1 room at a hotel airport hotel until JetBlue could fly us out the next day.

If I would be able to travel in time I would gladly fly on any national airline but Spirit. My spouse booked our flight to go to the conference from Chicago to Boston last Sunday. My eyes popped when we plonked down $100 for two small carry on bags. The plane seats were literally like from some prison movies, hard, informal, minimal, the backs did not reclined, there were no jacks for the earphones, the tray and elbow rests were the perfect size for midgets, yet, not for humans.

I have flown the airline twice. Second time that I have flown (I am at the airport) and with delays (already at 3 hours) and having to get off the plane twice!!! I have a family emergency with only 1 day available where I am going and now I will barely get 1 day with my family. I wish for a refund immediately and to never experience poor service like this again. I highly discourage anyone to fly this airlines. I am a patient person just a denote. But, I don’t know how they are still functional. Incredibly disappointed AGAIN. I feel like I have wasted my time, HARD earned money and cannot attend to a loved one in the hospital. Literally emotional as I write. I hope someone reads this review and is deterred from flying this airlines and I hope someone from Spirit can read this to reach out and help.

I had booked a flight with Spirit Air when I realized that most of the other airlines were not direct flights and we would arrive too late for an appointment in LA that afternoon. I realized that Spirit charged for baggage although not aware of the extreme prices for a carry on almost 100 dollars for 2 carry-ons, plus seat charges if you want to sit with your spouse, plus another 43 dollars for checked baggage. All total I could have saved money flying with Delta.

Spirit Airlines is the worst airline ever!!!! Save yourself a lot of frustration & don’t travel with them no matter how cheap their rates are. Outbound flight - 4 hour delay out of DFW. First delay because their crew didn’t show up. Second delay related to wind. (Can’t control the wind, I will give them grace on that one....) Because of their delays, I missed my connection in Atlanta & had to purchase the last outbound Delta flight from Atlanta to Orlando. Then they lost my luggage (this was over 2 months ago) & I am still trying to get them to pay the claim. I spent hours & hours of my time that should have been spent with my children, having to replace all of the contents of our luggage.

I had reservations March 17, 2019 @ 6:45 am In Arlington Texas flying to Atlanta GA. We arrived @ 6 am. They were giving my niece a hard time because her ID has her middle initial on it. After 30 mins of talking they agreed to accept the birth certificate angling with the ID. By the time we got to board the plane had left. I was assured a $400 credit (ticket cost) I have emails and personally talked to Spirit employees in person and over the phone that day and after the long drive back to GA. Today I tried to use the credit I was informed that I didn’t have one and my flight was marked as a No Show. The representative was very rude and wouldn’t transfer me to a supervisor.

My flight was delayed for several hours. No compensation whatsoever. Just sit and wait. I was to Arrive from Detroit Michigan to Las Vegas at 7:25 p.m. with all the delays I arrived at 1:30 a.m. a loss of several hours off my vacation. Let’s add another $130 for carry ons. My purse was considered my carry- on. So cheap ticket yes, add another $130 to it, not so cheap. Never again will I consider flying Spirit airlines. A total rip-off.

First time passenger with Spirit Airlines, and LAST TIME!!! Flew in on flight 754 from Orlando to Philadelphia On May 4, 2019. I know you hit turbulence, but the way the pilot handle the situation was horrific! Never prayed so much in my life!!! Poor children crying and screaming, literally thought we were going to crash! Will never fly with Spirit Airlines again!!!

After hours of being online and then on the phone to make a reservation, first you can ONLY book by talking to a COMPUTER VOICE. They don't pay human beings. After the long and tedious preparation of the reservation, they say, "We will now connect you to a live agent to complete your booking". I am typing this as I wait already 35 minutes to "complete my booking". I accidentally hit on the 9.00 "fare club" Where NOWHERE can you see the 59.00 charge for the "club" which I clicked on by mistake. I am disputing this charge and will NEVER PAY it and NEVER FLY THIS FIFTH RATE WORTHLESS "AIRLINE". You lose your mind trying to get customer service!!! SPIRIT AIR HAS NONE!!!! AVOID!!!!

I have flown Spirit from Detroit to Fort Lauderdale over 15 times. No issues. However, Detroit to Oakland-major issues. First time: Detroit to Vegas to Oakland. Stranded in Vegas for over three days. Hotel costs, food, transportation etc. It added up. People were literally crying due to exhaustion etc. I figured every airline has issues at some point. Booked a flight from Oakland to Detroit. Canceled the second DAY in a row-with NO notice. I'm missing my friend's college graduation. I built in an extra TWO days to get there. So please, if you have an important event or deadline- DO NOT fly Spirit. I can't tell you how painful it is to not see my friend walk for her Master's degree.

There will never be a next flight. Your company is criminal and I hope class action lawsuits are filed. You send an email and the app says there is a 2 1/2 hour flight delay (5pm to 7:30) so we don't rush to the airport. Then at 5:12 you send an email (nothing was changed on the app) that the flight is departing at 6:10. We get to the airport at 5:45 and they close the gate with at least 25 people in line.

There was a glitch in the system in regards to their price and they wanted a me to pay more money. I asked to cancel the flight and it was less than a hour that it was purchased. Spirit informed me that they will not reinburse the flight because it is under seven days of departure date. My mistake was going back to an airline in which I had bad experience before hoping that it changed when it just got worst. STAY AWAY from this airline!

Never again! Arrived at Fort Myers airport to fly to Boston on Sat April 20th. Flight delayed over 2 hours, only to have them cancel it. Best we could find was a JetBlue flight out of Orlando on Monday. So missed Easter w/ the family and had to rent a car to drive to Orlando. Now I'm on hold w/ Spirit trying to get my money back for the flight that they cancelled.

I've flown hundreds of times. I will never fly Spirit Airlines nor refer anyone to ever fly them. The tickets are cheap but then they charge you high prices for everything else. The checked bag weight limit is even lower than the standard so they can charge you overweight fees. They want you to pay to set for seat assignment or they just seat you wherever on the plane. Nothing is complimentary. It's all crazy priced. Luckily my flight was only a couple hours because the flight attendants were so unprofessional and the seats are so crazy close. It's the worst flight I've ever had. Pay a few extra bucks and enjoy your flight with a different airline.

Spirit Airlines is the worse airline I have ever flown with. They charge for everything and cancel flights when no other airline cancels. The staff are rude. Carry-on costs more than checked bags. They do not offer anything to drink/snack complimentary on the plane. They charge for putting you on the next flight which may be 5 or more hours later. They act like they are doing you a favor. This was the worse experience I have ever dealt with-with an airline. I will tell everyone I know to never fly with them. They are classless and do not deserve to share the same space with other reputable airlines in an airport.

On 4/21/19 Easter Sunday, I showed up to airport at 8:00 AM for my 10:00 AM flight to Cleveland. My flight was delayed 45 minutes. I check in and go through security. As I am sitting there waiting to board my flight, I receive an email that my flight has been canceled. I look at other flights in the area and no other airline is canceled, but Spirit to find out it was canceled due to crew related issues... I proceed to wait in line for 4.5 hours to try and get a new flight. At this point, I already know I have missed Easter with my family and frustrated because I have been standing in a line all day.

Our flight out of O'Hare is now delayed 3 hours. We also learned that many flights from Spirit are usually delayed. Apparently this is not a rare occurrence. What's the point of being so economical if you are not reliable. People lose connecting flights because of this poor service. Leaving Ft. Lauderdale, the lines were horrific too. We almost lost our flight. I guess we get what we paid for. Never again, that's for sure!

On March 5th I booked a flight from Houston to Chicago for Spring Break for my boys and I. My flight got booked from Chicago to Houston, I immediately called Spirit Air to notified them of their error and they told me that the only way they could change me to the correct flight is if I pay $1,500 more. I told them that I was not interested and to cancel my flight and requested a refund. I was then told that in order for them to give me a refund, was that I had to put out a claim, which I did. I did everything that they asked me to do even called many times and all they've done is give me the run around. Our vacation was ruined and my money was taken out of my account. I will never book with Spirit Air. I prefer and recommend Southwest.

They did not give me any of their policies regarding cancellation. They kept my whole fare as a cancellation and after calling customer service, holding and being on the line with them for 39 minutes, I was no closer to a resolution. They are horrible, I would suggest that you fly with any other airline than them. There is a reason that they are rated the worst airline to fly with, I wish I had known that prior to booking my flight.

I made 2 reservations on March 2, 2019 to Orlando FL. The reservation stated that I had 24 hrs to cancel so that I can get my money back. But it didn't say anything else in reference of cancellation. I also purchase insurance. On March 20, 2019 I had to cancel due to I was traveling with my son and he had to change dates. Because I didn't have the money in my credit card, I canceled first and I was waiting for Spirit to credit my account. I waited 5 business days. I called today (03/28/2019) to find out that I have an account with them and I have a credit. In other words I HAVE TO MAKE RESERVATION WITH THEM OR I WILL LOSE MY MONEY!!! Also they say I have only 6 months to get a reservation. They also took $90 per ticket cancellation fee. So, I'm not getting all my money. The insurance only cover if you are dying or ill. What a rip off. Don't recommend this airline to no one. I'm losing almost $800 on a flight I canceled.

Spirit Air is the worse airlines ever. They charge for everything and they don’t advise you if you’re getting charge for something. I have seat assigned when I checked in online. When I arrive at the desk I asked if there’s any seats closer to the front and the rep said yes and so I said I’ll take those. Next thing I knew saw a charge on my credit card. She did not inform me but it will cost me $50 for some tiny space seat just like the regular seats. I flew with the other lines and have asked for a better seat with no extra charge. Never fly with this airline, they’re a rip off.

I have booked 5 flights with Spirit Airlines since December 2018. Not one time did the customer service rep number or the website operate correctly. First it was a server error. Next it was a technical difficulty. Then the entire website was down. Then I was double charged on my VISA. Each time, I had to call to clarify and most often with a customer service representative who knew absolutely nothing and could not speak English.

My experience with Spirit airline was always the worse ones that you could have with an airline. This time was something really unprofessional, disrespectful, and frustrated. In my coming back flight to my destination I got my bags opened and stole. Meaning the people that put the bags from the airplane to the section that we get the bags, opened my bags went thru everything to try to find something that I don’t know what because I just had used clothes and winter clothes.

After trying many times to book with 5+ agents via phone call, I was not able to book a simple flight and neither were they. They said their computer system was down? This went on for THREE DAYS with still no satisfaction. Although they kept apologizing, they offered NO solution and NO extras for the inconvenience.

They suck and I hope they go out of business! Their customer service is terrible. There really is no customer service. They are rarely on time and their seats are uncomfortable and they nickel and dime you to death!

When my flight was canceled. I called Spirit to see what my options were but kept getting disconnected. My husband went online to book a different flight. When the confirmation came back the dates were wrong. I tried calling Spirit but kept getting disconnected. I was also getting charged cancellation fees. I went to Spirit in DIA. The ticket agent gave me a different flight that didn’t meet any of my preferences and charged me over twice the amount I originally paid for. She said anything else would cost over $400.00. Thinking I didn’t have a choice I took it.

On March 17 my parent are going to travel from Baltimore to Miami in the morning and now the check in appeared the the fly separate of me on evening fly. They are handicap. My mom is deaf and she had two implants in her legs. She can’t walk and my dad had not have memory. The airline separate both parent from me and the airline and CheapOair together. They created the big problem to two old people who need assistant with special needs. We spoke to Rose in Spirit the agent number ** and she said that I have to paid $200 if I do not paid the airplane is sold out to change my special needs parent to my fly and then I spoke to the supervisor Jorge with #** and He said no more space in the airplane.

Purchase was easy and inexpensive! Check in was fast and painless! The flight itself was great and on time! The whole process was organized and the flight attendants were friendly and professional!

The seating isn't as roomy as I would like, but much better than expected. All check-in and flight personnel were courteous and efficient. My flight was delayed, but we surprisingly arrived on time for my departure from Atlanta. There are minimal amenities, but for the price I was willing to compromise.

This airline is such a joke. I flew with them last month. My brother purchased the ticket for me unexpectedly. They charged $185 bucks for luggage. They charge more for a carry then it being put under the plane. Smh. Unreal. I will never fly with spirit ever again. Rude. Planes are old, everything costs money. Honestly I would rather purchase a more expensive ticket with a different airline than fly with you guys again.

Updated on 03/11/2019: I had to come back and write another review. My $150 luggage is completely damaged after tonight’s horrible experience with this flight. This by far the worst flying experience, a horrific night for me and my kids. They only refunded me $50 out of the $600 flight I paid. Mind you I paid $185 for luggage. One thing is for sure... I won’t be using Spirit Air nightmare flight! Don’t recommend this BS flight!!!

Customer service lady tells customers, "We are like talking to air." ** you Spirit airlines and your crappy help. The Better Business Bureau should shut Spirit or like I like to call them Spit On You Airlines. Scammers, do not buy a ticket from these **.

They provide good transportation at a low cost to your destination. This means no frills and you will pay for everything that is not your personal transportation. Once you understand that you can travel just about anywhere pretty cheap.

Only pay for what you need. You don't have to pay for bags, food, bigger seats or drinks unless you choose too. You can also purchase tickets for 20% cheaper at the airport to save more money. Plenty of flights for under 100.00.

Paid for a ticket with my Belgian Malinois service dog. The configuration of the plane showed plenty of room for him. Called disability customer support to confirm this and the woman who wanted me off the phone as soon as possible said it had 20" from the end of the seat to the next seat in front of me. Ok that seems reasonable. Confirmed this 3 times and asked if it's advisable for me to purchase a first class seat. She said, "No. This seat will have the same room as an emergency exit row."

I purchased their flight insurance because my dad was sick and my wife and I might have to change our flights. “BIG MISTAKE.” You have to get information that is beyond what you are able to get from some else’s doctor. Huge ripoff. Will never fly with them again. “BIG JOKE.”

Let me also begin this review by stating that I am fully responsible for missing my initial flight on a round trip ticket that I purchased through Spirit Airlines. This ticket was set for Feb 28 departure date and a return date of March 4th from Dallas to Jacksonville. Because I missed the initial flight I purchased a one way ticket to Jacksonville with the assumption that my return flight ticket back to Dallas was good. I just found out tonight (March 2) that Spirit voided my return flight because I missed my initial flight.

Simply booked a round trip flight from Dallas To LA for two, I noticed somehow I was not seated on my returning flight so I called customer service to ensure that I would have a seat in which the representative of Spirit Aced my request as well as completely changing the flight date from March 29- April 1 to March 1 - April 1. My partner and I did not request to change the dates nor did we change it on our end. We missed out on our trip due to the fact that our reservation was cancelled and we cannot be refunded for a flight that we did not take. Definitely won't be booking with Spirit again because this is actually the second time we have been let down by this carrier.

As a U.S. Military Veteran, I am ultimately disgusted by the way Spirit handle my situation and I am willing to go to the press and my congressman. First, I will start by taking fault on being late to the first flight (Conf # **) on February 20, 2019. I had to purchase another ticket to get to Bogota, Colombia for the next day 2/21/19 (Conf # **). I got there on 2/21/19 at 2:05 PM. The real issue begins on my return, I get to the airport on 2/25/19 (Conf # **) to leave Bogota at 3:15 PM and arrive at Fort Lauderdale at 7:10 PM, so I can make the connecting flight to BWI leaving at 8:35 PM. I get to the airport in Bogota, Colombia on 2/25/19 at 12:15 PM to a ticket agent stating that the flight I paid for was not in the system. I went to the customer service rep in the back and she stated the same thing. So I had to purchase another ticket for $417.47 ( Conf # **)to get on the same flight that I already purchased.

Little did I know Spirit will ruin my anniversary trip… Avoid this at any cost… Stranded at the airport for 60 Hours due to this… For $50-100, don’t ruin your trip… I have traveled 3-4 times with Spirit and it was going very well for me. All previous flights were on time and I was reaching the destination on time. But little did I know this horrible experience is stored for me.

Time to share my Spirit horror story: My wife and I were scheduled to take flight 612 at 1:15 AM from Las Vegas to Minneapolis on Monday, February 25th, 2019. Spirit cancelled their flight on us due to what we later learned was "staffing problems". We arrived at the airport at 11:15 PM, but there was a long line due to the cancellation. As we waited in the Agent Assist line, we started overhearing the agents telling the other cancelled travelers that they would need to be held up in a hotel and take another flight Tuesday morning at 1:15 AM, 24 hours from then.

1:06 am I called airline regarding an email that stated flight was delayed to 5:30. Response was crew was ill. I arrived early but almost missed flight because another email was sent moving flight back to 5:09. Flight was boarded but delayed because pilot was still running late. Arrived just after 7 am and crew and pilot announced that flights were being held that were the connecting flights. We ran to gate E8 and when we arrived at 7:20 am they were just closing the door and wouldn't allow us to board even though the crew said they would wait. The desk attendant told us she could get us on a flight out of Orlando and that if we didn't run to gate G8 we would miss that one too.

I am a frequent flyer and took Spirit Airlines. I am a 69 yrs old lady with disabilities. I flew from LGA to PTY and this Spirit Airlines cancelled my fly due to the weather. I re-book my fly and from LGA to MIA, was ok, my connection was cancelled twice and not only I was at the MIA airport overnight, where they didn't offer food, hotel or any accommodation my wheelchair never show up at the connection itinerary. It is an awful customer service airlines, nasty people taking care of customer. They need to stop providing service in America, or the American people!!!

In the last month I have flown Spirit for a couple of trips, once for pleasure, and once for a family emergency, but nonetheless, to the same place. Every time I flew this route, it never failed, One or more of my flights was delayed. I even bought the travelers insurance one time and this was worthless. Sure, Spirit apologized every time, but that was all, and I understand things happen. However, when I go to their ticket counter with my luggage to check in and this one time, my luggage is 3lbs overweight, and I explain to the lady at the ticket counter how sorry I am that I can’t even take out 3lbs because I locked the key inside to my TSA lock, she said it would be an extra $30. There was no mercy, no compassion, no mercy. Doesn’t she believe that if I really could take out 3lbs I really would? The other thing is their website wouldn’t allow me to purchase my bag ahead of time. I contacted their technical support team and they were working on the problem.

My flight was cancelled and the "earliest" flight available was assigned to me. Yet the earliest flight was double the cost of my original flight and was not offered to me. I made the grave mistake of accepting a refund which allows them to avoid offering me a reasonable explanation as to why I was lied to. Before I accepted the refund I found a flight with Spirit on my phone yet they ignored my suggested and resumed to say that flight was no longer available. I took my refund and left the airport.

Spirit Customer Service Number **. I called this Number and get good Service and Support. But once I had called some other Number and got Scammed by them. I would you like to aware all Spirit Air users Don't Call any other Spirit Support. So, please be Safe and secure.

This happened to me at least 4 ** times. I book a weekend round trip flight. Go out to my destination. Try to check in to come back. Flight is booked for a different date. So I gotta pay 300-400 in difference to go back when I needed to on same day. I'm being told it's a computer glitch that changes the dates usually a different month but on same day. I pay attention when I book the flight. There is no ** way I make the same mistake 4 times. Boycott Spirit Airline.

Once again, another flight cancelled due to this unreliable airline! My flight from PHX to MSP on 2/12 was supposed to leave @ 1:40p. After 3 delays due to weather?, we boarded @ 5:15p for a 5:30 take-off. Then, the pilot said they had a minor maintenance issue, which I witnessed may have been a water level problem, & we would leave in 10-15:00. At 5:45, they said the flight was cancelled because the crew couldn't fly after 16:00 hours. We had to deplane & get refunds & supposedly help with re-booking.

I had the most awful experience. My friend and I decided to visit friends in Florida. We got to the airport very early, to check in. We wanted to sit together. They wanted to charge us $80. We declined then they charged me $2.90 so I could get a report on my phone about flight delays. We went through security, looked at the reader board, noticed flight is delayed. We would not make our connection from Vegas to Florida. We went back to front desk. They told us that we needed to go back to the terminal. Someone would help us.

Flight yesterday 2/12 from Phoenix to Minnesota was delayed 3x due to snow in Minnesota. I get it, weather happens. Boarded the plane at 5:15, sat there for ½ hour and they said, "Sorry everyone, the air staff have been on duty for 16 hours so now we have to cancel the flight." 200+ people running to the Spirit desk for refunds or reschedule flights. So, if they knew they were over their times, why didn't they just cancel the flight to begin with? While I did get a refund it was also $66 more to fly on another airline. When I made a complaint/comment about this debacle they sent me a $100 travel voucher good until 4/15/19, which won't do me any good because first I won't be traveling in the next 60 day, and the stress to get a refund and find another flight was horrible not only to me but to 200 others.

I was traveling in Spirit Airways on February 2 2019 from Newark, NJ to LAX. Carry on bag was charged with $65 and the airport staff did not give a proper response for this. When I booked a ticket, there were no disclosure about any charge for carry on. Cheap airline. Disgusting experience.

I was travelling in Spirit airways on 27 Jan 19 from ATL to LAX. Carry on bag was charged with $65 and the airport staff did not give a proper response for this. Requested customer care to refund and they are not responding at all. Flight was not cleaned properly and some of the previous traveler has sticked the gum (chewing gum) on the tray table where I was not able to use the table at all.

Do not ever go on Spirit because they are the worst airline in the business. I bought a ticket two days ago and they took all my money and did not want to even refund and the little amount that I had left instead they wanted to give me a credit for which I'm never going to go on. They are the worst because they never come on time and they always leave you stranded. If you know what's best for you don't waste your money.

I flew Spirit Airline from New Orleans to Seattle with a layover in Las Vegas. First our flight was delayed for over an hour due to the lavatories valve being frozen shut and we were all told we weren't making our connecting flights. There was also an issue with the fueling of the aircraft and the wings not being balanced. Then after sitting in a hot cabin for that length of time and missing connecting flights the airline didn't even comp us water or accept cash for it. I will never fly them again. It's ridiculous.

I was charged $65 for a carry on, without asking me if my carry on fits their size threshold. At the counter employee #11599 did not even put my carry on in the basket to see if it fits. She saw I have a carry on and she said $65. It did not sound right at all. When I arrived at my destination, I approached the counter asking what happened, the lady took my carry on and placed in the size basket and it fit right in. She said "why were you charged?" I said I do not know. I was given a number to call. My trip was for only 24 hours stay in Vegas for a funeral. The next day when I arrived back to Oakland CA. I approached the same employee #11599 at the counter asking why was I charged without fitting my carry on, She said "sorry sir, we were too busy and hectic." She asked me to speak to her supervisor.

Mr. Fornaro, Recently due to a contagious illness, I was forced to cancel my flight. I am unsure of when I will be able to travel again. Offering a travel certificate is UNACCEPTABLE. Spirit does not fly from my home airport nor to any destinations I wish to travel in the future. Spirit is NOT concerned with the safety of their passengers! The only acceptable solution is to provide a complete refund to my credit card. I will continue to post to social media until a full and complete refund is credited to my charge card. Is the $112 worth hundreds of lost consumers that will read my posts and not even consider Spirit any longer. Remember we have choices.

I would be much more willing to sit in the uncomfortable hard seats that don’t recline or listen to the overhead compartments that rattle so intensely you’re left wondering if the bags are about to come falling down on top of your head or pay the additional fees for every little thing like those uncomfortable and hard seats and even water, if the airlines customer service were even on par with any other airline.

Seats are uncomfortable, staff are rude. Plus, it's not even that good of a deal – it's a scam. $55 per person bag fees, even for carry-on, mean that the price they're quoting on Expedia, etc., is way way low for what you'll actually be paying. And on the flight I was on, they scammed us – literally scammed us, charging us for the bags twice. (Ticketing agents screwed up and didn't ticket our bags all the way to the final destination.) None of the ticketing agents cared, and they all passed the buck – that the original mistake took place in another airport, so their "hands were tied."

My dad was traveling from El Salvador to Fort Lauderdale, he is 68 yrs old and with diabetes issues, the flight was delayed for about an hour so he had to wait, now that was that. He was traveling back home which was on January 10, they overbooked the flight and they were not taking in his second traveling bag as they had a "restriction" because of the holidays that every passenger could only take one bag even though we had paid for the second bag the night before over the phone with an agent...

OMG! That was a terrible experience and definitely the last time when I used Spirit services. I bought a round trip from Houston to Orlando, then I was not able to leave Houston on time so I booked a one-way flight with United and called Spirit to adjust my returning flight and everything looked good. I still had my returning ticket to Houston. Imagine what. Spirit canceled both of my flights... I'm at the airport, I bought that seat. They still have seats available but they are not letting me in... I paid for my seat, they never made any refund and right now they are offering me to buy my seat again but for $250 extra. Unethical company, which doesn't value their clients.

I had a flight from Detroit to Las Vegas on January 16th which was delayed (flight#NK511) so I missed my connection flight to San Diego (departed at 12:57 pm local time). I was supposed to be in San Diego at 2 pm and with the new voucher I will be there at 10 pm. I have missed my business meetings in San Diego all afternoon. Nobody is responding at the gate and customer support didn’t help either. I have written multiple reviews and complaints but haven’t received a single reply or compensation for wasting my whole day. Even Spirit website has some sort of filter for complaints and one star reviews which is cheating in the daylight. I'm going to get help from social media next.

We regularly fly from Atlantic City to Points in Florida... I have had a number of issues with their very poor customer service. If you need to make ANY changes they will not credit your card - they will give you a useless voucher that you can never redeem. There are many far better airlines that are just as competitive... Do yourself a favor and avoid Spirit Air at all costs.

I was flying from IAH to PDX over Christmas, 2018 with Spirit Airlines with a layover in LAS. Spirit Airlines cancelled my flight from Las Vegas to Portland claiming it to be bad weather even though the flight for Seattle left moments before taking the same flight path "40 and clear skies in Portland by the way". I will NEVER fly Spirit Airlines again. Myself and 4 year old daughter approached the ticket counter to get another return flight home. Upon speaking with the ticket agent after waiting in line for 45 minutes we were informed the next return flight to Portland was (4 DAYS LATER). This would have been fine except for the fact that Spirit Airlines offers no hotel or flight compensation due to canceled flights.

My Public feedback is this - I flew Spirit round-trip to a family wedding. It was my first Spirit flight. My luggage with many sentimental items was lost in a 1 hr direct flight home from Orlando to Atlanta. I spent many hours completing paperwork and claims. I am told I will be compensated for a portion of my claims by a nice customer service person named Orella.

Was offered $50 cash back for Spirit airline ticket for "only one dollar." Trusted these scammers because Spirit looked like they were promoting it...their logo all over the $50 rebate offer. The guy tried to sell me two memberships for one dollar each... Tried to sneak the second one by me talking fast asking "Do you agree?" I said no, one membership so I can cancel right after I get the rebate. Salesman basically ended the call right away.

I reserved my entire trip through Expedia. Although my flights went satisfactory in the end, I can't say the same thing about Spirit's outrageous fees for luggage. I first flew directly with my wife from Chicago to Orlando via AA. I paid $30 for checked in luggage and my wife's carry on flew free of charge. That's reasonable for today's standards. However, on our return we flew via Spirit and the luggage nightmare started.

I was traveling quite often in 2016-2017 and enjoyed Spirit's low cost fares. However, the next October I noted an unauthorized charge on my cc for $69.95 from Spirit Air. After some investigation I learned that Spirit had automatically enrolled me in their $9 club fare. Apparently there is a pre checked box to automatically renew at $69.95 and if you don’t notice it and uncheck it you are enrolled and charged. They refuse to reverse the fee stating I that I agreed to the renewal. They are refusing to provide me with any documentation that verifies I agreed to and signed up for this service. The Rep said that if I had wanted to opt out I should have checked the box that says I don’t want to save money. That is ridiculous and not a clear explanation of what I was really agreeing to. They are using deceptive verbiage to trick the customer into agreeing to be automatically charged. I had no idea I would be charged and did not agree to it!

I purchased a ticket to travel from San Juan PR to FLL on December 26th 2018 and Spirit Airlines CANCELLED my flight. Yes, I had a connecting flight in FLL and I had to change that one because of Spirit mishandling of the situation. At the end, Ivan (supervisor in PR) found a flight for me as a “favor” at 7pm (original flight was at 4:30am). Spirit made the refund plus 2 vouchers of 50$ which they can use themselves. Thank you American Airlines! I approached your counter at the PR airport and I could flight to MIA with you earlier (I missed my connection anyways).

I had my first reservation with this terrible airline. I prefer to ride a donkey than traveling with the airline. Here is the story: I reserved airline tickets and resorts for my family for a vacation. My return trip was with this airline. The airline canceled the flight a couple of weeks ago and offered me a 10-hour replacement flight. This was a disaster, especially with my three years old baby. I called them a couple of times and argued with them for hours. But it was no use. They have canceled my flight and I had to pay for it. I was forced to cancel the reservation and make a new reservation with other airline and pay hundreds of dollar extra from my pocket for the new reservation.

I have tried to book a flight via Spirit’s website numerous times, and I am able to enter all my information. When it comes to clicking the “book reservation” button, then it no longer works. It’s coincidental that I can no longer go forward with my booking, but when I call a customer service representative to let them know that I cannot book online they are more than happy to book it for me over the phone, for a fee. Noting that I used four different devices, and also tried using three different browsers. I think it’s next to impossible for all my browsers and all my devices (and browsers) not to function correctly, and at the moment that I am trying to book the flight on Spirit.com. It’s also coincidental that when I try to book over the phone the price differs from the price online, significantly!

I purchased items Nov. 27th on Spirit airlines. Today Dec 23rd as I'm in good spirits because I was about to pay current bills on time I noticed a decrease in my checking account. The transaction was for spirit airlines on board$18. I called them and they're charging me almost one month later for items I purchased a month ago. The explanation was a delayed transaction. Well this delayed transaction set me back on paying one of my bills. I had funds available on my debit card at the time of purchase and it takes spirit almost a month to charge my account. No messages or emails before now stating my payment owed. I feel this is very unprofessional. I don't want to even fly on spirit no more in the future. I already had issues with their rude customer service in the past and now. Goodbye Spirit. You have lost a customer for good.

I usually don’t post complaints online, but this incident was just too egregious. First - NEVER, EVER fly Spirit Airlines, under any circumstances. I booked a flight to see my family over Christmas, with my two cats, using the same TSA-approved cat carrier I’ve flown with at least 10 times. Two Spirit agents, at the ticket counter and gate, looked over the carrier and had no objections. We’re getting ready to board and a different agent suddenly walks over to me, tells me the carrier is “too big” and won’t fit under the seat, and that she was “giving me time” to “go somewhere in the airport” and BUY a new carrier. Wouldn’t listen to any evidence that the carrier is TSA-approved and collapses down to fit under seats. I even demonstrated it and told them I had flown THEIR airline many times before, with that carrier, with no difficulty. Supervisor wouldn’t listen.

This incident took place on 12/05/2018 after I accidentally cancelled my reservation ** thinking I had double booked. I called customer support to see if there was any way to fix this but they said we cannot re-book a cancelled reservation which is fine. A Spirit customer told me that if you get the ticket from the terminal, Spirit does not charge "Passenger Usage Fee" as opposed to getting it online. So, I called up Spirit customer service around 11:00 am to confirm that along with the timings of the Spirit terminal in Oakland. I was told that the Spirit terminal in Oakland will be open till 2:00 pm and take a break from 2:00 pm to 4:00 pm.

I checked in online for my flight the day before and received a confirmation but no boarding pass. Leaving from Asheville, I know getting there 30 to 40 minutes before the flight would suffice since the walk from the counter to the gate takes 3 minutes with security. I also had an assigned seat on my confirmation. I get to the counter and explained that I needed to print my pass. The woman refused saying the plane was at the gate at 96% capacity. I explained again that I had a seat assignment. She still would not print it. I wasn’t told the kiosk could be used to print and I wouldn’t have cared about the $10. The TSA person said I would make the flight and that was with, now, 20 minutes to spare if I could present a printed boarding pass. She again refused to print it. I missed a work meeting because of a double Spirit fail - no emailed boarding pass, refusal to print a boarding pass. I’ve flown low fare airlines before with no issue. I’ll never book with Spirit again

I arrived on Nov. 12, 2018 to Orlando on flight #433 from Boston, I was the last passenger out of the plane. When I got to baggage claim I realized I had left my new iPad and a towel on the aircraft. I immediately went to the counter and told them what happened. They send an employee from Spirit to go to the gate and see if he could locate my iPad and towel, he comes back and said that a airline employee saw the towel on the plane so he ask for some to get it inside the plane. They went then come out and said, "I’m sorry but I could not find it", I call the police. He interviewed same personnel and they told him the same story. Unbelievable!!! Police Report was file and a complaint to Spirit too but no answer...

I booked a flight with Spirit for Chicago (ORD) to New York (LGA) and coming back to Chicago from New York. I was looking forward to the travel with Spirit and was excited. During our departure from Chicago, flight was delayed due to technical difficulty, which happens totally understandable. Took about an hour and half to fix the issue and boarded the flight. As we were about to takeoff flight was halt on runway for the same technical issue for about another 45 minutes and finally took off after that. By this time our flight was already late by 3 hours from its original time.

I checked this: Which terminal is Spirit Airlines at LAX? Terminal 3. Los Angeles International Airport Terminal 3 serves Alaska Air, Horizon Air, JetBlue, Spirit Airlines, Virgin America and Virgin Australia. It contains gates 30-39. I was dropped at terminal 3, but I found out Spirit airlines was at terminal 5. I ran and ran but I was 5 minutes late. The next Spirit Airline to Oakland was after 24 hours and only one ticket was available with $99.00. I bought the round trip ticket, so reluctantly I bought it. Later, I found out Southwest airline was opening few times in the same day. And It was difficult to get refund back $99.00. The staff was so blunt, but the supervisor helped money back. I think Spirit Airline should give me credit for my missed one way trip. And they should fix the website information correctly. When I read people's opinions for Spirit, I can not expect it, but I share my uncomfortable feeling toward Spirit. I like your airline name, though. :)