Spirit Air Reviews

This is my first time booking with them. I did the transaction adjacent from my friend who also purchased the same ticket... Somebody within the company cancelled my trip and fraudulently used my card A WEEK LATER! I initially had a problem with the whole deal but after dealing with customer service I said hey it's only 8 bucks difference but the unauthorized use of my card was still iffy... But I still had my booked flight... But once I noticed that now I have no checked bag it was obvious that these guys are crooks, bad business and I haven't taken my trip yet! Now I'm just hoping that nothing else happens and I can get on my flight and make it in one piece... I will be returning home on a different carrier. Fraud, Crooks, Scammers, Corporate Con Men.

In response to this change, I panicked and quickly changed my flight without realizing it would interfere with the wedding I was to attend. Once I realized this, I spoke with the manager at length and explained. I simply needed to have my flight changed back to the original reservation. There was nothing they would do. They would not switch my flight back even though they were the ones that switched my original flight. NO accommodations. I had to pay a large fee to switch my flight back to the original date. Even though, if it wasn't for the company making changes to my original flight I would have never changed my flight. I am in shock that even though it was Spirit Airlines' change to my flight, the customer was jeopardized with a fee to change the flight back to its original time.

We decided to cancel our flights, seats, and bags. The cancellation fee was $252. If you cancel any time beyond the first 24 hours after your purchase they say there is a cancellation fee and they make it sound like you will get your money back. That is not true. The language on their site is deceptive. There is a cancellation fee and you now have a credit for what you paid minus the fee AND you have to use the credit within 2 months.

Before I called I tried to use the site. I logged into the site and logged into my account and then entered my Confirmation Code and it said, "Hey there! We'll keep you posted about this trip, so double check your email and phone number below." It said that every time I logged in for two weeks while I was waiting for my Visa to be credited for us cancelling. I finally had to call their "customer service". I called and explained that all the language on their site indicated that there would be a cancellation fee but the language on the site also indicated I would get my money back. She said I got a credit. I said how would I know that? I didn't get any emails that said anything like that. She said I can see my credit when I book a new flight. But what did you send me or put on the site that would indicate that I was issued a credit?

Twice while I was asking a question she said, "I think I've answered all your questions and I don't want to take up any more of your valuable time. I appreciate your time and I hope you have a wonderful evening." Spirit Air customer service is obviously well trained in the kind blow off. It was really insulting to be told, "I don't want to take up any more of your time" and hang up on me when they've just said there is a cancellation fee and a credit we weren't really going to tell you about and you have 2 months to use it - have a nice day.

Lastly, Spirit Air has the smallest leg room of any flight carrier. They of course don't tell you that either. I looked into cancelling and just booking on Delta because of their dishonest business practices. I've flown all over the world. India, China, Africa, Nicaragua, Dominican Republic, France, I have never felt cheated by an airline. I booked an expensive flight on Air France and several months later I had to cancel and got all my money back with no cancellation fee - refunded to my VISA that same day! I felt cheated again and again and again by Spirit to the point where I created a ConsumerAffairs account.

I bought a flight but now I have to buy a seat? And a carry on? And there's a cancellation fee and I have a credit, but nothing arrives via email or on the site to tell me I have credits? Then I have to use these credits in 2 months! And the Customer Service women says, "I don't want to take up any more of your valuable time" and hangs up on me? Horrible. What recourse do consumers have to stop these dishonest practices?

I literally was able to just click ‘continue’ from the homepage since the information was already entered correctly as it was last time. However, when I got to the next screen that listed the prices, YOU GUYS INTENTIONALLY INCREASED THE PRICE BY $20 / PER TICKET. It is very clear that my information was done correctly, and in an effort to scam me out of money, it wouldn’t let me continue and instead increased the price upon my return. The original pricing was $153.00 or thereabout (there might have been change associated with it). I didn’t care much at the time as I knew the pricing. I even had it written down on paper next to me to confirm as I was trying to decide on adding potential bags later.

I returned to the price increased to $173.00 a ticket. Clearly, I was upset but a reasonable person. I attempted calling your customer service line at (801) 401-2222 twice to see if any agents on there would be able to assist me. Of course, they gave the political answer of ‘sorry they can change at any time. Can we book you now?’ Feel free to check the recorded call lines if you wish. I’m sure you can find them. So I’m turning to this format in an effort to plead kindly to refund the $20.00 per ticket for the 3 passengers on this order at a minimum. Obviously anything additional for the time spent trying to rectify the situation and stress it has caused would not go unappreciated, but I'm a reasonable person who understands that it is hard to quantify.

I don’t think it is much to ask in the line of fairness and customer service considering I have all the facts that can be checked as well. I'd have no way of knowing all the details of what those screens said and the correct prior pricing any other way as well. I'm an honest man who cares very much about respect and honor. Just trying to get my wife and kid to see their parents and grandparents respectively.

This is the first time I am flying Spirit and I am so disappointed right now. There should be a way to get a person back on a flight within a certain window of time. I called in as soon as I got the email and they pretty much said "sorry about the extra stress but there is nothing we can do". It just seems very unfair, especially since I did not cancel my flight. I do not know who went online and did or made it look like it was done online, but it wasn't me and now I am the one stuck paying for it, literally.

Fast forward a few days, and my wife called Spirit to get our refund/credit. The CS agent kept telling her over and over that she should have called customer service when the website screwed up, and that the prices at the airport are set and cannot be adjusted. She got so frustrated with the call that she handed the phone to me; I went through the same routine and finally asked to speak to a supervisor. It took over 10 minutes to get someone else on the line, and this person said that the Philadelphia employee should have attached some note to our travel records to indicate we should receive the refund but that the employee had not done that. So, she said, we would have to reach out to customer relations via the website and they would be able to help where customer service could not.

I reached out to customer relations and they gave me the same line about there not being a note attached to our records so they wouldn't do anything for us. So this has been one screw-up after another on Spirit's part. #1: They push people to use the website but the website breaks! Constantly! #2: Their Philly employee failed to make a note on our record. #3: The menus for their customer service line are confusing, and customer service is basically useless. On top of that, our flight to MCO was about half-full yet Spirit still somehow managed to assign two different pairs of people to the same seats.

On our return flight, we (and other passengers) had boarding passes that indicated we were at gate 32. But gate 32 said it was for a 7am flight to Atlanta, not the 7am to Philadelphia. Some (but not all) people had been told that the gate had been changed to 34, but 34 indicated it was for a 9:15am flight to Atlantic City. What was especially worrisome was that the flight to PHL was not listed at all on any of the kiosks! There were no Spirit employees in the terminal area until almost 6am, and even then they could only say that "for some reason" (their words) they couldn't update the information.

I'm most irritated over the $10. $10 extra that I should not have had to pay at all, and then I wasted my time trying to get Spirit to give me a refund or even a credit towards my return trip baggage fee. Their customer service and "customer relations" were both 100% useless. Needless to say I will never ever fly using Spirit Airlines in the future. I will pay extra to avoid them and I imagine I will have a much better travel experience at the same time.

But to my utter shock and dismay when I returned to India and checked my Centrum Card statement of accounts I find that the Spirit Airlines has collected $315 apart from an extra $110 which is nothing but fleecing the customers. It is also nothing but daylight robbery played on trusting unsuspecting passengers like us who come from far off places believing that everything that is good is in America. The flight no was NK341 and confirmation code ** in the name of **. I only hope in good "Spirit," the Spirit airlines will refund the $315 which they had taken deceiving a trusting gullible customer. Otherwise, I have to take legal recourse.

The pilot then came back on to inform us that traffic at Atlanta was very heavy so we were forced to slow our arrival down a bit. We still landed on time! I get that things don't always go as planned, but it can and does happen with every single airline out there. I felt like it was important for me to write this review because if you read the rules and follow them this airline is just like any other, at less than half of the cost.

In addition, we were on the phone for 45 minutes with an Indian woman who kept telling us the reservation would be reinstated and we would get an email in 15-20 minutes - obviously an attempt to get us off the phone. We kept asking her to confirm the email would allow her my friend to fly and she kept saying she would "rebook on a different aircraft for the same flight time", well this made no sense as there is only one flight from this airport at that time. What she was really NOT saying was we were going to get an email stating that we would have to purchase another ticket for the reservation that had been cancelled - except she lied to us for 45 minutes straight and had to come clean when we refused to end the call without seeing the email.

We went through two "supervisors" who just kept explaining how they screw disabled people over and in the end were told our next level of complaint was to wait for "an email from corporate' - of course because "corporate" has no real people we can speak with as it is an "online" company. I think now, do we want to trust an airline not run by real people but only some imaginary "corporate" group who, if they can do this to a disabled person do you think they care about compensating their employees fairly? Do we trust these employees to maintain their aircraft to the highest safety standards? The first plane I flew on was beat to crap, filthy, worn, broken seats and tray tables. Worn and torn seat covers.

Do I have reason to believe this airline takes any better care of the airplane itself? Ya know, the part that keeps it in the air and everyone alive? I think not... From now on I am a firm believer that you get what you pay for and this airline has such a high disregard for its passengers that eventually they will kill a planeload of people. Mark my words.

Put in mind that my bag was weighed when I flew into Vegas and it passed. No issues. Then I was asked to take something out. I asked if I could put in my purse. I was told it would have to be thrown away. I ended up taking out some items and one agent speaking in Spanish said "bieno, bieno" (GOOD GOOD). I hope they enjoy. Customer service was horrible. Security was even worse. I WISH I COULD GIVE A ZERO!!

Even though it was their website, they did not waive the charge. How come I was able to buy a ticket but not to change it and save $25? I stopped using this airline, because they're dishonest business, long time ago. But because it was the only airline that had a seats left, and I had an emergency, I had to use it. But this corroborates, years later, that their abusive dishonest practices get worse by the days!

I informed Spirit Airlines that my boyfriend was the scheduled passenger and that he had been randomly shot nine times just two days ago and is currently still in the hospital. I also informed Spirit Airlines that I was not trying to obtain a refund but possibly a credit towards a future flight or even the ability to reschedule the flight for a later date. I was so grossly disturbed by Spirit's lack of empathy and complete disregard for human life displayed during this call that I informed Spirit following the cold response that I would leave the currently scheduled arrangements as they were and decided how to address the issue at another time.

This experience has shed a new found light on Spirit Airlines as a whole, so much that I will NEVER allow myself, any of my family members, friends, or associates to place their lives in the hands of a company that has no regard for human life, nor will I allow them to continue to spend their hard earned money with such a dehumanized robotic organization as Spirit Airlines. I believe if my boyfriend had died following this random shooting Spirit wouldn’t have even conjured up a vapor of an emotion to even offer their condolences. I don’t know about anyone else but I definitely will not be spending my money or placing my life in the hands of a company that has no regard for human life whatsoever.

Spirit Air sent me two emails, the first asking my opinion of the "service" I had allegedly received. I tried repeatedly to respond, but the email never got through. The second email offered me a $50 discount on a future flight. I attempted, many times, to use their promo code. It didn't work. I emailed this failure to them, even with the error message, and was informed that I was entering the information incorrectly. I was told that I should enter the promo code on the Purchase Page. There was no place for this.

I emailed the airline back, and was informed that I should call them, and they would book the flight. Remember: Long Distance? I have ceased any further communication, as time is money, and I've wasted enough attempting to communicate with them. I think they know how bad they are, and don't care. Once they have payment for the flight, the money is theirs -- not even Discover Card could get it back for me. I fairness, the plane was clean -- the attendants came by with trash bags for us to dispose of our trash, and the toilets were free. However, I would NEVER fly Spirit Airlines again.

I immediately went to the gate counter and waited for 10 minutes before the gate attendant appeared and it was 30 minutes to departure. After she mingled with her supervisor for couple of minutes she asked me what I wanted. I told her that I had paid for the two front seats but my seats are in the back. She checked her computer and said "you didn't pay for the seats". When I pulled my email from Spirit and told her this shows that I paid for them. She didn't look at the email and said "no you didn't pay for them". When I said "The email from Spirit says different than what you say," then she turns to the next customer and said "What is your question." Then I said "You have not answered my question yet. Please look at this email from Spirit," but she acted like I am not even there and said next in line.

Then I got agitated and loudly said "look at this email and tell me why I am not getting the seats I paid for." Then she picked up the phone and said "I am calling the police!" I politely asked to talk to the supervisor and she said "no, I am calling the police." "Why don't you call the supervisor and let me talk to him?" "I called the police," she said. Police came and I explained everything and the fact she refuses to even look at the confirmation email her company sent. One of the officers pulled me aside and told me this was the fifth time since morning they have been called here and "This is the price you pay for flying Spirit!" Then the supervisor showed and I explained the same to him and he asked to see the email and then he explained that since the flight was changed I lost the two seats I paid $80 for! Of course it was not ok but she could look at the email and said the same without all the drama.

On top of everything at the time of boarding the supervisor informed us that his employee (the original gate lady) does not want us boarding the plane since I raised my voice! I said I will apologize to her if needed but since my two granddaughters were coming to spend the night we'll be stranded and all of our belongings including my wife's blood pressure medicine were in the checked bag. I had to get on that flight. I asked the supervisor to talk to her and let me go and apologize. He went, talked to her and and told us she doesn't want to talk to us and will not let us get on that plane. What a supervisor who leaves the faith of an airline in the hands of hard headed, unfriendly, power hungry gate attendant.

I was offered seats on a flight the next morning which I had no choice but to accept it. Got a hotel at the airport with no change clothes and my wife could not sleep the entire night not having her medicines all because of an employee who treats Spirit's customers like herds of sheep and goats who she can rule and whip at her wish and a unqualified supervisor. I will NEVER FLY SPIRIT airline again even if it is the last airline in the world. Customers are not animals and should be treated accordingly. She not only cost me and my wife grief and money but also cost her company the two seats they could sell instead of re-booking us only because she refused to look at a simple email from Spirit that could take her less than 30 seconds.

When a passenger's checked bag is opened a 'Customs Form' is left explaining the reason why it was opened. But I did not find any of that. My item that was stolen was just worth $50; I am not upset about the item but the act of stealing is what is upsetting me. It could have been an item with sentimental value attached to it. I will never ever go with Spirit Airlines ever again...

Being made to ride in a plane with body fluids on seats and floor and myself is unacceptable. Nobody from spirit will respond to my complaint. I want my things replaced and my money back... This happened before we were even in the air but flight was so late they didn't want to delay any longer. Never did get reason for delay as all other planes were flying. Being puked on and being forced to sit in it for a 3 hour 40 min flight is a problem. Especially when it was obvious to everyone they were drunk. They were yelling for beer to be served before they were even seated. Tried to speak with Spirit employee at Denver and was told to contact them via Facebook. I did many times over last several days and they will not respond. Not getting response via phone either... No legroom either. I'm only 6'.

I looked at security and there was 3 people in line. He said, "you should've read the fine print". I asked if he could call his supervisor and he literally picked up the phone and immediately started talking and said, "I have a lady here, could I let her through? Ok thank you." Then he looks at me and again nonchalantly he says, "I talked to my supervisor and he said no, there's nothing more I can do, but I can get you on a flight tomorrow morning, and there's no refunds or credit I can provide because you showed up late." I was like what? Who closes their doors 45 minutes before a flights leaves?

I received an e-mail that stated the gate closed 20 minutes before the flight leaves. I was there with more than enough time to get to the plane before it left. He had a "not my problem, I don't care attitude." He said, "or you can try another flight with another company." No duh I can go with another airline. I ended up losing my flight and didn't go to Vegas after all. It was the worst customer service experience ever! Never again. Then I received two emails asking me to fill out a survey. You bet I filled it out and let them have it. Not that they will do anything about it, but I had to give them a piece of my mind.

Furthermore when I go to this company's website to find out the status it asks for an incident #. And guess what? There is no incident # on my report. Finally, the local Spirit office number on the report answers and says no one is available and hangs up. So, now I have no dive equipment, no clothes for a 2 week stay. Thanks for ruining my vacation Spirit Airlines.

On his way back home, Florida was having a tropical storm with some pretty intense weather hitting Orlando. Flooding caused some significant traffic issues and upon arriving at the airport 40 minutes before his flight, the ** at the counter told him he was 2 minutes late and would not issue the boarding pass but that he could get a flight the next day out of TAMPA! He literally sat there for 40 minutes while his plane that he paid for was sitting there at the gate waiting to board the passengers.

Long story short, I called Spirit, (who by the way does not have a toll free number... Very professional there!) and was told he could take a flight out of ORLANDO the next morning. All I needed to do was pay another $300 dollars. After arguing my case that he was there and they would not let him board to the customer service lady and her supervisor, both of whom kept repeating policy, I told them I would first pay any other airline a premium instead. Spirit will never see another fare from anyone in my family or anyone I let know of this experience. I look forward to seeing this airline go out of business. They are a complete rip-off.

Friday, August 19, 8:00 pm PT -At 8:00 pm Friday night, I happen to check on my 10:30 pm flight online before leaving the house, only to realize that it had been changed to now depart at 12:40 am on Saturday, August 20. No email was ever sent notifying me of the change. I was dropped off at the LAX airport by a friend and waited at the gate for my 12:40 am flight to board.

Saturday, August 20, 12:40 am PT -After taxiing out to the runway and almost near take-off, our plane was forced to return to the gate to understandably allow a sick passenger off the plane. After an hour? Hour and a half? our plane finally attempted to take off again, only to realize that our auxiliary motor would not work properly. After another hour? Hour and half? of maintenance attempts and no air conditioning, the passengers on our flight were deplaned to sit at the gate to see if maintenance could continue to fix our plane.

Saturday, August 20, 4:00 am PT -Now we are sitting at the gate, wondering if we will ever get on our flight. People around me telling stories about weddings, funerals and family reunions they will now miss. I begin to panic, wondering if I will make it back to Michigan before my mother dies. Our flight crew walks off the plane, past all of us sitting at the gate, without a glance or a word or an apology, and leaves the airport because they have “timed out” and can no longer fly the plane.

Saturday, August 20, 6:00 am PT -We all begin to search for alternate flights. There are none that are convenient or inexpensive. A line has formed at the Spirit Airlines gate, supposedly offering refunds. Not sure if that means I’ll get my original $320 back? Or the additional change fee of $460 back? But it doesn’t matter. There isn’t another flight available for less than $700 on any other airline or anything that will get me to Michigan quickly.

Our flight is now changed to depart from LAX at 1:00 pm, 14 ½ hours after its original schedule. No one is communicating with us unless you stand in the hour-long “refund” line. We had to ask for accommodations or food vouchers so that we could stay in the airport for the day. We are instructed to pick up our checked baggage, check back in on the new flight, and go back through TSA a second time. I had no other option than to stay in the airport, wait out the morning and cross my fingers that after almost 15 hours from my originally planned flight, I would be able to get on a plane and make it to Michigan in time to see my mother. At this point, I was scheduled to arrive in Detroit at 8:00 pm -- 14 hours after my original arrival time.

Saturday, August 20, 9:00 am PT- The gate agent makes an announcement that our 1:00 pm scheduled flight is now again delayed and is scheduled to depart LAX at 3:00 pm because they are waiting on a full crew for our flight. How can this be? What was happening from 4:00 am until 9:00 am when the crew walked off the plane? Why wasn’t Spirit Airlines working to get us on alternate flights or bring in a different plane altogether? Or delay other flights to get us out of LAX as a priority? Or communicate other possible options for the hundred passengers that were still roaming the airport? Obviously, no one at Spirit Airlines cared about taking care of their paying customers and trying to accommodate for the inconveniences we had been dealing with for the last 12 hours.

Saturday, August 20, 10:00 am PT -The gate agent doesn’t care about my story. She is casual, seems annoyed, a little rude, and is making excuses as to why the situation is out of her control and she cannot help me or any of the other passengers who are now gathering at the gate. “Corporate this, and Corporate that” … how it’s “not her fault” … and how she “just showed up to this situation”. Her words did not matter to any of us. She is representing Spirit Airlines, and not very well. We do not have access to anyone else who will listen. So, unfortunately she was the recipient of our stress, impatience and anger. Security was called. How does an airline even let things get to this point?

It all came down to me to having an emotional, sobbing breakdown at the gate to get someone to listen to me. My mom was dying. I couldn’t get there any sooner than 12 hours from that moment. Somebody PLEASE listen to me!!! The gate agent finally did listen, at the urging of my sobs and other passengers. The gate agent booked me on a DIFFERENT airline. Delta Airlines. She made sure to tell me she was doing something “special” and “unauthorized” and asked me to quietly leave the terminal. How is helping your customer get to their destination “unauthorized”? I had to get my luggage again, leave the terminal and walk to the new airline. No one apologized to me for my experience or asked if there was anything else they could do to help me. I received via email that morning two $50 email coupons from Spirit to be used toward my NEXT trip with Spirit airlines. And a customer feedback survey. Not very helpful. At all.

Saturday, August 20, 12:00 pm PT- I gladly walked the ten minutes from Spirit Terminal 3, to Delta Airlines in Terminal 5. I was greeted with a “good morning”, a smiling face, and an atmosphere of professionalism and care that my journey to Detroit would be a good experience. And it was. Delta got me to Detroit as promised, on time, and without charging me for my 36-pound, checked baggage. They thanked me for choosing Delta. They gave me free orange juice and water on the flight. I was grateful for the experience after many hours of feeling helpless and alone, and under already emotional circumstances. Delta Airlines will be when possible, my airline of travel choice. I was able to get to my mother’s bedside before she passed away on Sunday morning.

Monday, August 29, 12:00 pm PT- I am now back in Los Angeles, after an extremely sad and stressful week planning and attending my mother’s funeral. While I am grateful that my return flight with Spirit was uneventful and got me back home as scheduled, I cannot and will not ever forget the airline experience that I had. I wish I had a dollar now for every story I have heard along the way, during this last week about Spirit Airlines and how they just “suck”. If given the option, I will never use Spirit Airlines again. I will not recommend you and will ensure that every friend, family member, work peer or acquaintance knows my story. Your “cheap” prices do not accommodate for your lack of care, sensitivity, quality or results. You do not deserve to call yourself an airline.

On 26 August I flew into PA. Got to Fort Lauderdale airport early but it was a mess at the lines. It was even outside the street. Oh boy. Spirit have a few working kiosk and broken ones and out of paper and no agents to assist. I checked in, but it didn't allowed me the self check in. I tried 4 times. Until I was able to pull up my ticket with my credit card which later on I realize they then charge me $55 for a backpack... DIDN'T give a receipt either, but it gave a pass, strange... I had went through the boarding gate and would have lost flight trying to fight with them... Not a good idea to debate it there. I ask a floor agent he said call customer service. Backpack was free as I read the screen and measures. It contains 2 jeans pants, 1 polo shirt, 2 T-shirts, and toothbrush with 2 socks and 3 underpants. Tell me where I have to pay $55 fee?

NOW HELL GET OPEN, ON MY WAY BACK SAME ** I CHECK IN. Printed my pass. Says no bag. Got to the gate after a delayed late flight by Spirit. Agent now telling me, "Oh you have no bag, you have to pay $100." Is this a place to argue when you are boarding? They well know it and if you return to check in at kiosk you consider late arrival at departure. Scammers. I travel monthly and have not flew with Spirit from 2002. FULL OF ISSUES. This was a new hit by price matching. It wasn't the lowest. Really wasn't.

I operate a public business for years and have integrity of how I handle customers and my employees follow the same trend. MONEY IS IMPORTANT BUT THE CUSTOMERS ARE THE IMPORTANT ASSETS TO MY DAILY BUSINESS... $155 IS A + BUT ALSO A SUM OF ÷8 tell me the total eventually it must fail. Who loses? The ones at the desk doing the job... As machines taking over with the excuse of self-service... I'll seek alternative support in this matter as soon as I complete posting this helpful hint. I'll stick to British Airways and US Airways, Southwest and a touch of Jet Blue maybe...

On August 20th, I had my flight back to Los Angeles at 9:40 pm. Again not looking forward to having to pay another $52 which is $104 on top of my $96 dollar ticket. I showed up 3 hours before my flight. This time waiting until 7:00 pm for someone to check me in. I kept hearing people say our flight was cancelled. This is terrible news for someone who just wants to go home and back to work. I finally went to talk to a women at the check stand, who then confirmed that my flight was cancelled. I was compensated with a room at Holiday Inn along with a $14 voucher for one meal. You can imagine how frustrating this would be for any traveler. At first, I was trying to be happy about this — considering she said the flight back to Los Angeles would be departing at 9:50 a.m.

I waited for the shuttle for roughly 35 min then finally I got to the hotel. I had some dinner and went back to my room to find that someone else was sleeping in my bed. I went back down stairs very upset considering this is a total invasion of privacy and who knows who this man could have been. The clerk at the front desk did not ask for this man's ID and just gave him a key card to my room. He acted like this was no big deal. I was tired, upset, and felt utterly violated. I was thinking, “Could this night be any worse?” I could not sleep all night. Like before, I wanted to show up to the airport early… You know, just in case anything else with this trip could go wrong. I arrived at 7 a.m. I was waiting for my boarding time, until I realized. There was not one single employee working at the check stand to check me in, or to even greet me. It was a complete ghost town.

I went to check the computer system, since it was the only “employee” around at this time. This story should seem like it is pretty predictable by now, because you guessed it, my 9 o’clock flight was yet again, cancelled. I decided that I was done with being rational and optimistic. Your airline left me completely stranded! With no way home to California, nor anyone to talk to about getting my money back or getting another flight. I waited till10:15 a.m. and still not one employee there. I don't know who would ever do this to paying customers. With little cash, and no credit card, I had to take a shuttle to go to try and rent a car just so I could make it back home to go to work the next day. I was struggling. Luckily, a family member helped me paying the $157 to drive six hours back to California… from Arizona.

At this point I can not put enough stress and emphasis on how frustrated and angered I was at Spirit Airlines that I could not get a flight home. You would think that an airline would be able to provide that, no? Now, my eyes are open and I can see clearly that this company is a poorly-run establishment. I am sure you get plenty of complaints about cancelled flights, baggage fees and terrible customer service. I just wanted to let you know that my experience was by far the worst two days of my life. I really hope you take what I’m saying into consideration. I demand to be compensated for the flight that I paid for but did not take to go home. As well as my rental car fee and my baggage fees, which resulted in $357. I do not think anyone should have had to go through this emotional roller coaster and stress while traveling. As you may have expected, I will never recommend this airline to anyone.

This is a hand luggage I have been using for the past 15 years with no complaint by any airline so far. The team is made up of conniving workers out to make extra cash, I will not be surprised if at the end of the day they get some kind of commission. The pilot had the effrontery to stoke his own ego on a horrible 2 hour flight quick descent by self acclaiming ''wasn't that a smooth landing?" No professional pilot lands like that, I bear witness to that fact now because I now have a sudden pain in my ear due to his quick descent. I wish I knew an avenue to make a proper official complaint but as it stands I will just write review{s} on every site that carries this airline.

Needless to say, we missed our flight. My luggage made it to NY but my son and I doesn't. However, there was 6 other flights whose passengers missed their flights. We had to wait in another line to rebook our flights. There were 2 people rebooking approx. 300 people's flights. I was in line for literally 3 hours. I tried to call and rebook over the phone but they said if I did so over the phone, they would have to charge me full price for a new flight and the $25 fee. Obviously I stayed in line bc I wasn't giving them another cent. When I finally got to the counter, I asked to get a refund so I could book another airline and of course they said no. I am a lucky one because I have family in FL so I can stay with them bc the next flight was the next day. Not only did spirit treat us like cattle, they blamed us. Really... 300 people were just lazy and missed their flights??? BEWARE... United is a much better airline who actually treat you like people.

Our flight was delayed by two hours before we even reach the airport, which unbeknownst to us, would result in us missing the connecting flight in Detroit. Going up to the ticket counter a representative by the name of Shaquille, greeted us with a irritated fixed expression, informing us that our flight that has already had been delayed and will be delayed again, which will result in us missing our connecting flight in Detroit.

With a blank stare the rep then asked, "so what are you going to do? We can either refund you, or rebook you." Options, options, options hmm. "Okay, so when can we be rebooked?" The customer service rep said, "We can fly you to Detroit tonight but the next flight to Vegas isn't into tomorrow at 7:45 Pm." My partner and I glance at each other and say, "well it's only 5:00pm on 5/12, are you telling us we a flight to won't leave to Vegas into 5/13 at 7:45 pm?" The representative said yes in a condescending tone then said "so what are you going to do?" I responded by saying, "I guess we have to rebook," the representative then said, "I don't need your ** sarcasm." Yes customer services at its finest.

I proceed to tell Shaquille that my sarcasm and frustration isn't directed to him, and he then says, "You ** you, you **" and throws our ids at us. His colleagues look in disbelief but appear to not be surprised enough. One of the representatives that works there slides us his name and badge and states that he behaves like that all the time. Shaquille's female friend who also works as a customer service rep says, "** them, don't help them, cancel the trip," to Miguel, the rep who jumped in after Shaquille stormed off. Shaquille was observed peeking out of the office to see if my partner and I were still there. Meanwhile Miguel, the rep who was trying to deescalate the situation pleads with my partner and I to just ignore him and make a formal complaint. I ask for a supervisor multiple times; however no one came out to meet with us.

Customers, in the back of the line who are also delayed, shook their head in disbelief. Thinking that this is the end of it we wait an additional hour to board our plane and two more hours before we take off. We land in Detroit at which time we spoke with customer service reps from Spirit there which basically said we are stuck in Detroit for the night.

Our flight the following day was scheduled to leave at 7:45, however around 2:00 pm we receive a daunting email that stated that our flight had been delayed AGAIN! At this time we have already checked out of Hotel room and are stranded at DTW from 1:00 pm to when the plane eventually takes off at 11:00 pm. Our trip to Vegas was ruined before we could even land. The flight attendants were rude and slipped up and told us the plane was delayed due to maintenance issues, when IN reality the delay is due to Spirit being the worst airline carrier EVER! During the flight my partner started to experience motion sickness and started throwing up, at which time the flight attendants give her a bag and said "if you want water you have to purchase it." What a nightmare!

I attempted to contact customer service multiple times to tell them about my horrific experience but of course, I'm either disconnected, or told nothing can be done. Please whatever you do don't fly spirit! I think the LGBT community needs to stand united and boycott spirit for allowing bigots to work as customer service representatives in one of the busiest, gay friendly cities in the world. I am disgusted and appalled! No one should have to pay for treatment like this. It's very safe to say that I will never fly spirit again.

Third, the seats don't recline AT ALL - it is not an option, there is no recline butting. Have fun on a few hour, red-eye flight. Then it gets better. My return flight to Philadelphia - ANOTHER 2 HOUR DELAY. If that doesn't all sound awful, and believe me, it IS awful, then keep in mind that carry-on, if not booked prior to check-in, costs $100. $40 if prior to check-in. Oh, that's EACH WAY. So carry-on can cost $80-200 for a full itinerary. Or, you can do like I did - pack a book bag and take that in for free - dimensions are printed in their website.

Keep in mind a brief case, purse, laptop case, or tote bag is your ONE allowed personal item --- or a book bag for which I packed my purse in it. Seriously, by the time you figure your carry-on AND purse, tote, briefcase or laptop case, and if you've wised up and could catch a "big seat" for your trip, you're actually paying MORE than the competitor's prices. I won't give Spirit another chance. They are a huge FAIL with a big, fat, bold-red F.

A supervisor at their HQ stated we could pay an extra $600 and change the flight date. Finally after giving up, we decided to do this and was directed to go to the front counter @ the airport. The agent stated they can't do that as it's not an option. My family was stranded and they could care less. Ultimately we lost $900 and Spirit is still unwilling to make it right. I say this with full conviction - Spirit airlines are a bunch of Crooks. We ended up paying $1,400 to fly out of Dallas where we were stranded. This airline will be obsolete in a few years at the rate they are going.

We went to the new gate and they then called for a delay to 5:30 due to a part that needed to be changed on the new plane. Then at 5:30 the part was still not there. They then delayed our flight until 7:30. They told us that we would be boarding soon that they were just trying to cool off the plane. 7:30 came and went it was now 8:45 and they told us the pilots "timed out". The people that worked at Spirit were not helpful at all. They would tell us the bad news then disappear from the desk. Once they announced the pilots timed out they said that they were waiting for new pilots to come in.

We finally started to board at about 12:00 AM. After back and forth with the flight crew they finally closed the doors for departure. Then someone on the plane wanted to get off the plane. More calls to the cockpit. They announce they are letting the passenger off the plane. They have to shut the entire plane down. We are sitting in darkness and the plane was getting extremely hot. They start the plane back up after about 10 minutes. Then the pilot comes on and tells us that when they shut the plane down and tried to turn it back on again something fell off the plane and he was waiting for maintenance to call back to see if it was something they could fix and get us out that night on that plane. The pilot came back on that the plane wasn't able to be fixed then. They said they had another plane we could leave on. It was at another terminal.

We all get to the next terminal. After about 20 minutes the crew and pilots start to walk away. We ask where they are going they told us the flight was cancelled. After being at the airport for 17 hours they cancelled our flight. We then have to go back to where we originally checked in. They tell us they only have 25 hotel rooms so if you weren't the first 25 people in line then you didn't get a hotel room.

Spirit is not affiliated with any other airline so if you wanted a flight out from another airline you had to buy the tickets. Spirit didn't have another direct flight to Boston for 3 days later. All the other flights were either overnights or took over 12 hours to get back to Boston. By the time we got our new flight booked 3 days later it was 3:30 AM. My son was exhausted. Then they give a $50 credit for our next tickets we book with them. I will never fly Spirit again. When we checked in for our new flight 3 days later they tried to charge me another $55 for my overweight bag. I refused to pay the bag fee again. I talked to the manager he said on my way back to Atlanta I would have to pay the bag fee then. I will never fly Spirit again!

Note, if you sign up for the $9 club, in the "fine print" you are opting in to an automatically annual renewal that will cost you $69.95 (that is in Aug 2016 and I'm sure it will increase over time). Unlike other reputable businesses, Spirit Airlines believes in making revenue not by providing good customer services but rather by trying to scam its customers. On the annual renewal fee, they will not notify you even with one email that you are enrolled. You will just get a charge 12 months. To make it worse, once you cancel your membership, you lose 100% of the remaining benefit. So if you cancel the membership the day you see your charge, you are basically losing 364 days of the plan.

They are relying on the fine print to legally scam their own customers out of money. Reading the other posts, I can see it's only a matter of time before the word spreads about "Spirit (fleece your customer) Airlines". I'll be happy to see them out of business so spread the word to all your friends and family. DO NOT FLY SPIRIT AIR.

They try to tell me that they cannot issue a credit on my card which I did not authorize and offer another flight CREDIT. I had to call my bank and try to dispute it on that end cause I did not approve this charge. I more than likely will have to end up paying it but it makes me FURIOUS. This is the worst company ever. Will they ever revamp? Will they ever care about customers more than money? Probably not. I would give them 0 stars if I could.

We were late leaving Houston going towards Costa Rica as well, as Spirit let random people on instead of sections so everyone had to keep getting up to let others in their row get in. I had a taxi scheduled to pick me up from SJO at midnight (long after when we were supposed to have landed!!! and the poor guy had to wait until 2 am for us because the pilot didn't pull up far enough to the terminal when he landed. Basically, everyone had gotten up ready to leave, but then were told to sit back down while we waited for a tow truck to pull us forward three feet. This was another 45 minutes stuck on the plane and my host was already staying up so late just to let me in, and the taxi driver charged me another $10 for the wait (which I can't really argue about, I would be pissed too although it wasn't my fault).

Anyways, I'm writing this from IAH now. I've been here since 4 am with no money for food (since it all went to Spirit's scams of hidden costs and fees), and my flight has been delayed by four hours. By the time they land here, I should have already been home!!! I will never, ever fly with this company again, I guess you really do get what you pay for. I don't even know how the way they treat their customers is legal to be quite frank, I'm looking forward to the day this business fails and no one has to get scammed by them again. PS the seats are tiny, don't recline, and apparently have the least legroom of all airlines so good luck with being sore for a couple days. I know, I really enjoyed it!!!

I decided to book Spirit Airlines through Orbitz, since it would save me money on this flight. I was annoyed that they charge even for carry-on luggage and that they advertise cancellation fees. Yesterday I found out I had to cancel a flight from the east coast to Los Angeles for personal reasons and was told the travel protection I paid for (advertised as "Pay $___ so you don't lose the [ticket price] if you have to change/cancel your flight") was only valid if I were medically disabled and not able to fly. Even when I found a way to only change the departure city instead of cancelling the flight completely, one of the foreigners helping me did not recognize the name of the state of Utah and assumed I meant Akron, Ohio(?), even after explaining myself on four attempts.

This gives you an idea of what customer service was like, but it is a moot point. There were two nice foreign customer reps I talked to (including a supervisor), but even they were not able to do anything for me, instead transferring me yet again to three different travel insurance agencies. I have never written a negative review before, having been in business management and having a knowledge of the influence a negative review can have. After getting transferred four times in customer service and spending 5 hours the little free time I have, I decided this to be worth my time to save anyone the hundreds of dollars I lost from this terrible experience with Spirit Airlines. NOTE: Since I was never able to actually use the flight, the rating for Comfort only reflect the overall experience I had with the airline and its customer service.

As we are taking off, the plane starts shaking and there is smoke coming from the tires. The pilot told us we have to go back to the gate to check things out. Well, that took a while and we were sitting in the plane the whole time. We pull out of the gate and head to the runway. For some reason, we are parked outside the runway, but planes are taking off and landing. A good amount of time passes and the pilot tells us that the tower does not know where to have us take off from. This was odd to me. Shouldn't a pilot know where he is going as he pulls out of the gate? After a good amount of time, we are now heading back to the gate for a second time. Some people get off the plane while others are losing patience.

The best part of Spirit was their airline stewards and stewardesses. They were trying to do all they can to keep the people calm. That was a difficult task since we are parked outside of a runway while planes are landing and taking off and we are doing nothing. We finally get off the ground and land in Ft. Lauderdale around 10 pm. All connecting flights were missed. Make note that we boarded the plane at 11:30. We were on the plane for close to 11 hours. Many of us, including myself, did not have lunch or dinner. At Ft Lauderdale they booked my flight for the next day to leave at 8 PM. We leave for Hotel. When we arrive at the Hotel, there is NO restaurant. Spirit gave us vouchers we could use in the airport, but everything was closed and now they sent us to a hotel that has no restaurant. The disaster is not over yet. I had to check out of the Hotel by 12.

Well, what was I supposed to do until 8 pm? Yes, I can go to the beach, but we don't have a room to shower and get myself ready for the flight home. Why they couldn't put us on an earlier flight or extend our stay at the Hotel was inconsiderate. I understand that all the flights may have been full, but Spirit should have taken care of the Hotel situation. I lost a day in a Hotel Lobby. MY advice for everyone - Don't fly Spirit. Funny part was I get a $50.00 coupon from Spirit to use on any future flights. At the bottom it says, "expiration - September 2016." With such a small window, I wonder who would have used it. It will take another 4 weeks to get over the trauma they just put me through.

On top of this these were second row seats and they did not recline. What a letdown, I guess I now know what a downgrade means. Now to the money reimbursement part, Spirit claimed they did not have my email address to reimburse me for the seat downgrades although the itinerary, boarding passes and all of their promotional garbage seemed to find their way to my email account. Additionally I had 60 days to use the reimbursement on another Spirit flight, they will not refund your money. Seems all this airline cares about is finding ways of charging for everything they can think of and then offering lots of excuses and non-cash reimbursements when they can't deliver what they have promised. No doubt this will be the last trip I book on Spirit.

I could have flown an airline that cares about people and offers a lot more for very little if any additional money. On the return trip they had a pilot walk off the airplane causing a 1 1/2 hour delay. We had to deplane when this happened. When we finally re-boarded they never offered a complimentary bottle of water or anything for the delay. NEVER AGAIN SPIRIT you folks are all about stuffing money in your pockets and giving folks the illusion they are saving money. This round trip experience was in June of 2016, Denver - Fort Lauderdale - Punta Cana.

The Spirit representative decides to see us on a case by case basis. Spirit only had one person working for fifty people. I was told that I need to pay an additional 582.00 to fly and my flight would leave within two days. The flight would also be different from the previously scheduled two-hour flight and it would change to an 11-hour flight. Spirit did waive the 582.00 transfer fee because I missed my flight. I've called customer service several times, and either no one answers the phone or there English is very poor/ limited.

I love the spacing they have on the seats as well! There's plenty of space for you and a complete stranger to share! The best part is the landing! Oh! The landing! Nothing's better than a hard, rough landing when you're trying to relax after coming from about a few thousand feet in the air! Best experience of my life! Oh, Spirit! You're the best airline ever!

On my most recent trip, I received an email stating that the flight time had been changed, and out of courtesy Spirit gave me the option of picking a new flight with no penalty. I chose a new flight after the original and received confirmation. When I went to register for the new flight a few days later, however, I saw that it was not there and I had been charged as a "no-show" for my original flight. I called Spirit and they said that I had not properly confirmed the new flight (even though I received a confirmation), and therefore I was charged for the original flight as a "no-show".

The agent I spoke with was less than helpful, and I requested to speak with her supervisor and received the same party line -- once my reservation appeared in their computer as a "no show", there was nothing they could do about it, it was a system problem, etc; though ironically the supervisor continued to try and sell me a ticket for the same flight I was planning to be on that they said was not "confirmed" (albeit the flight was now $50 more expensive). It's disgusting that a company does not honor its reservations, and instead attempts to stick customers for the price of a service that they don't perform.

On July 31, 2016, my mother whom is 64 and 20 month old infant was denied access to board a Spirit Airline plane in Detroit Michigan, after being in the airport two (2) hours early and being at the gate 20 minute before take off. We were told, Spirits policy is that you must be at the gate 20 minutes before the scheduled time of your flight. This is absurd! No announcements were made.

First, there is nothing on the website or found on our ticket that states the "20 minute" policy. Second, if this is Spirit's policy, it is NOT universal, as I have never been told this in any other airport in which I have flown Spirit. Third, if the policy is somewhere on the website it is NOT conspicuous and therefore it is not reasonable that a consumer should have to search for the rule. Fourth, the staff has little training in customer service. When an elderly woman and an infant child are being told they cannot get on a plane that is still on the runway and stayed on the runway for another 25 minutes, there should at no point be a rude, condescending attitude.

As the consumer, we are paying our money for the services. Don't ever think Spirit is doing anyone a favor, there are several other airlines in which we could choose (and I will choose from now on). The nastiness and lack of respect from the Spirit airline staff is unbelievable, given the fact they would not have jobs, but for the consumer using the airline. To be told they will not answer any more of your questions and then to be left standing not knowing where to go or what to do, in an airport that you are not familiar with is ridiculous. Spoken to as if they could care less that you have spent your money on a ticket and not even be given the common courtesy of trying to assist is literally a slap in the face.

After the incident occurred and my mom, infant and I found our way back to the ticket counter, we decided we never wanted to step foot on a Spirit Airline ever again. So we spent another $500 to fly American Airline, which showed us respect and assisted us in every way they could. The additional money to be happy and treated as a consumer should be was worth it. I am so disappointed in Spirit Airline, but as they say "you get what you pay for", and we definitely did. Low price and low class service.

Anyway they gave cots to some. Offered cots to some. Not to others like people in wheelchairs so we just took them not saying we need special treatment but offered some people discounts, food vouchers, refunds. We didn't get ** but a different flight that was a split flight. But some got straight flights to their destination.

We had to go from Texas to Salt Lake City then to Phoenix and there we had to drive to Flagstaff. No food vouchers and we had to pay for luggage on the new flight with no reimbursement for luggage from this airline. So left us broke with no money for food. I ran out of my blood thinners and didn't have time to get any since it was 1 am. They also ruined our luggage. Told us they would email us. Other people got tickets showing proof but they didn't want to deal with people so we were just tossed to the side and said take it up with Spirit in Phoenix, so we did and they were even more rude. Said we should have wrote a complaint in Texas and get refunded there. So I called and thank goodness I got someone with knowledge and common sense and helped me but could only give us tickets for 50 bucks each for the next flight.

Really. You think I'm going to do this again. Yeah! Good thing to give out no one will use them and got reimbursed for the luggage in 7-10 business days. Um hello, we needed it asap. Other people got reimbursed right then and there but they had to get loud and they called the police, what!!! Let's just say you get what you pay for, just **. I'll never fly again!!!

Sorry this review is all over the place. I'm sooo pissed but screw this airline, they also stole people's stuff out of their bags and treated everyone different for the same thing. Such **. Oh wait. There was one lady who was willing to take us to her house if she wasn't working and she was the one that even told anyone about cots. The other workers weren't too happy about that because they had to work more. Poor things. All I know is her name was Diana and just lost two family members to cancer and that's what I'm battling. And flying with my family was on our bucket list, since my cancer is terminal so want a memory for my husband and kids. Thanks SPIRIT, change your name to BREAKING SPIRITS.

The following day we found out that the flight was cancelled. We called customer service (not the airport) and asked for a refund. Customer service told us that they couldn't do anything because we did the credit at the airport (Atlantic City, NJ) and would have to go to the airport (over an hr away) to get the refund. Since we missed our vacation because of Spirit's mechanical issues and continuous delaying of the flight when they knew 100% that the flight was going to be cancelled, we drove down to get this credit rectified and changed to a refund based on the customer service representative. Well lo and behold, the airport told us that they couldn't do anything and to call customer service. So we called customer service again while at the airport and all the person kept repeating was the company's ** line about how they can't refund the money because we took the credit.

Again, we took the credit because that was all that was offered to us since the flight wasn't cancelled at this point and we weren't waiting another 4 hrs until it was. They already screwed us on missing our cruise and now they are screwing us on the credit to refund request. I will never fly Spirit again after I attempt to use up my credit. I'm sure there will be an issue with that and not customer service to help or deny the issue. I hope people refuse to use this airline. I get it's a cheaper airline and you get what you pay for, but I wasn't the cause of the issues. If the issues were our fault, I would understand better however they weren't. I really hope this company goes down the tubes and people stop flying with them. So disappointed.

Then THEY THREATENED TO NOT LET MY KIDS AND I GET ON OUR PLANE! Today I was denied a gate pass for my mother to help my two young children, eight months and five years old, and me through to our flight. When I asked the attendant to speak with a supervisor or manager he told me that they would not be able to speak to anyone for several hours because they were busy. In addition, when we asked why she could not be issued a gate pass they told us it was because I clearly did not need help. Finally, after refusing to move until I spoke to a manager the attendant finally called one and within minutes he appeared. When I explained to the manager what happen and asked why she could not have a gate pass to help me through, I was told that it was not a policy of Spirit, but TSA to not allow her a gate pass and that if they said it was ok they would issue her one.

So, we had the TSA supervisor come over and explain to the attendant that they did not have a problem with Spirit issuing a gate pass, the attendant still refused. At that point the TSA supervisor asked to speak to the manager to resolve the issue. At which point the attendant walked away to the back and get the manager, they both came from the back looked at us and TSA supervisor and walk way.

After several minutes the manager came back and talked to the TSA supervisor and then turned around and told us too bad you're still not getting one. When I asked why he was being so difficult he threatened me by saying "You want to see difficult? I'll make sure you don't get on your flight". It was the most stressful flight experience I have ever had. This is the ONLY airline that I have flown with that REFUSED to allow someone to help me through to our flight safely, AirTran, USAirways and Continental have NEVER denied my request to have someone help me. I will NEVER fly Spirit again. I will be sharing my poor experience with every form of social media and airline review company possible.

Now it's 4am and I did not feel like embarrassing myself in front of everyone or making a scene for fear of the "convenient" loss of my luggage and that's the only reason why I obliged and paid the fee without asking to speak with someone above the manager. Spirit is cheaper than most airlines but they also say you get what you pay for and by the time you take on all the fees you charge for EVERYTHING you're going to end up spending what you would've spent for no hassle from JetBlue, American or Delta anyway. This is my last flight with Spirit. I should've known better after Spirit lost my brother and his wife's luggage for their honeymoon and they went 4 of 7 days on a cruise with no clothes or toiletries. I would like a callback from someone so I can make an official complaint.

When I asked him what proof he had that I had cancelled, he said an email was sent to me (which it wasn't), and when I asked him to resend me that email with the cancellation confirmation, he told me that would be illegal for him to do. As frustrated as I was, I had to laugh of how ignorant he sounded! After having dealt with the ignorant agent, what makes you think I would want to use that voucher to experience another awful event?! Never again would I ever use Spirit. They have bad customer service, they are scammers, and should just close down for being so bad! Better to pay a little more than be sorry which you will if you fly with Spirit.

When the mother got back, the child told the mom and the mom started cussing us, so we asked her to stop. She didn't. Instead she got louder, so did the hurting passenger. She swung at us, hit my wrist which is now bruised and hit the already hurting passenger in the side of the head multiple times. The assailant was able to fly while WE were deemed a security risk and called racist (we had stuck to ourselves and not said a single word to other passengers all day). We were separated from the group while the other woman was left with witnesses.

After the investigation, we were issued a refund but what about the time wasted on delays and the doctor visit I will need for my wrist and then having to drive all the way over to Chattanooga. Oh and my luggage made it on the plane so the people picking us up from Atlanta had to wait there to get our luggage (with diabetes ** and blood pressure medicine) even though we wouldn't be there.

Spirit refund me for cancelled flight without any problem (that's why I marked "1", not "0") but I failed to receive confirmation about flight cancellation. I uploaded this request 06/06/16 on-line on the Spirit site (I have copy of it on my e-mail), but still nobody responded. Several times I called to Spirit (801-401-2222) with the same request. Various representatives lied to me: "Sure, we are sending you e-mail right now", but I got nothing. At last, supervisor Kim (**) told me that they cannot do it and I should upload online request. I don't see any sense to do it again because this impersonal procedure does not encourage employees for proper feedback. As a result, I have problem with my claim to Insurance company now (trip was insured). Conclusion: awful service, irresponsible staff.

We then reluctantly ponied up our AMEX card to pay the $30.00 fee. Your ticket person then announced to and anyone else standing nearby that our AMEX card had been declined. I asked her to run it again because I had just used it with no problem. She again announced that it had been declined. We gave her a debit card which then paid the $30.00. I called the credit card company about the decline and they told me that YOUR ticket people had keyed in the wrong CCV not once, but twice!!! Pretty embarrassing. I had to demand a receipt before I was given one, a copy of which is attached. I also requested a statement from AMEX about the incident.

And on another subject, the flight. We got on the flight and were seated in back of a ** family. After your crew closed the doors, a flight attendant proceeded to start with the safety spiel. While she was doing her thing, the father in the seat in front of us was showing his son a picture on his phone. When the attendant was finished, she walked over to the father and pretty much accused him of taking her picture or recording her in some way. The father told her he was not doing anything but she insisted on having him delete I guess his phone or something. He told her again that he did not record anything. I guess she figured she should drop it before she got into a bind. Looked a little bit racist to me. Might want to think about a little more training for her. You can be assured that I am going to raise a stink about this to anyone that will listen to me or has a complaint line or website. But, for now, you can say that you screwed another sucker.

When I got to my destination, I noticed that I had a $55 charge on my bank account. I later called Spirit and they told me they couldn't refund the money, but they would email me with a credit for my next flight. I never received this email. I contacted my bank to have them dispute the charge. Recently, they got back to me and said that they found the charge to be accurate. How is this charge accurate?!? I paid for something I didn't need to pay for, and was never given a receipt for! I would've disputed it at the counter while I was at the airport if I thought that it had gone through! I never got a confirmation from that kiosk! I will never ever fly Spirit again!!!

Here the catch: The base ticket is supposed to be cheap, $429 R/T booked 6 weeks in advance. But if you get on a plane with more than a wallet or small purse it's another $35 each way, a standard briefcase is too large and cost $35 each way. To check on a small overhead bag it's $52 each way and that's if you book in advance. A check on the day of travel is $100 from Denver to LAX. The total trip turns out to be $670 with bags from LAX to Denver? In comparison America is $168 one way and $339 R/T.

My ticket was booked via Expedia on Spirit as a cost savings measure. This means Expedia cannot help you: You must call 1-800-401-2222 and work with an automated system from 1982 that never gets to a human being. In a dozen call with every possible way, no person. The website does not work and actually tells you "we are having difficulty with that functions. We will forward the password soon." After a week, I gave up. I sent a request for help to Spirit via their "customer service email," the auto response said "we will get back to you in a week." I actually called Expedia who had a different number 1-800-397-7117 and Spirit answered. Jay, nice guy, could do absolutely nothing. I've flown over 50 global carriers and Spirit is by far the worst and most unethical I have experienced.

After speaking with 3 different customer service representatives, I was told they could do nothing for me. The lady at the desk was extremely rude, and while the girls on the phone were nice, they were clearly following ridiculously flawed protocol. I was offered no compensation, no vouchers, no upgrade, not even a complimentary beverage despite the utter incompetence this airline has flown. Needless to say, I will never fly this airline ever again, and I will implore everyone I know to never fly this airline. One Google search will reveal how poorly this company considers the satisfaction of its customers. Do yourself a favor and rent a horse before you buy a ticket from these clowns. You'll probably arrive at your destination sooner.

Fast forward to my return flight. Same story worse outcome. I arrived 2 hours early to avoid delays (as requested by airline) just as my first flight immediate delays only this time after waiting 5 hours no flight was there to take. Yep CANCELED UNTIL MORNING and the kicker is they comped us no room for the night, no voucher... NOTHING! Just a new flight 11 am the next morning and a bunch of sorry sorries. STAY AWAY from this airline. If you don't wanna take my word for it, then just do a simple Google search for "spirit airline reviews" and watch how many one star and negative reviews pop up.

I contacted spirit via email because over the phone you're not able to get in touch with them. I was told the next day that they can close the gate up to 10 minutes prior to the 15 minutes and that I arrived late. I responded I did not arrived late but the back and forth talking with the agent who could not care took 3 to 4 minutes before he told me about the next flight and that what I witness when their so called 15 minutes prior story. It seems they close the gate anytime they feel like and not even check to see who has checked in and a courtesy call like other airlines. Nowhere on my ticket did it say we can close gate 15 minutes or 20 minutes or 25 minutes before departure and then my flight leaves at 1:23 when it stated 1:27. So I guess Spirit makes up rules as they go. They can change whatever they want because all those extra charges they put on is for the bull crap they come up with.

I used around 15 different airlines around the world, including cheap low-cost companies in third countries, where you would expect something like that, MAYBE, but it never happened. Now in the USA, high top security country this happens, with Spirit airlines. Of course I called them but nothing can be done. So shocked things like are happening, never never never again with Spirit, even for free. Please people pay attention! Not to mention they are cheaper only 20 bucks from regular companies like American Airlines. Do yourself a favor and save those 20 somewhere else, not on the flight with Spirit.

They had mentioned no reason on why the flight was delayed. It was not the weather. It was another flight which was supposed to reach FLL hadn't reached on time hence our flight was delayed. Are you kidding me on that? Then they rush us to board the flight after the flight arrived at 10:20 pm and finally it took off 1 hour late. Then when we reach they say you have last train in next 15 minutes where we had to run to catch the train. It was the worst experience ever to both START and END your trip.

If she would have just let me let them lie down on my lap they would have gone to sleep and not bothered anyone. Instead the hour and 45-minute flight was spent with them crying and whining and disturbing the people around me. I was in tears because I felt so awful for my poor dogs and for the people around me that had to endure the smell. It was the most humiliating moment for me and it all could have been avoided if they would have made an exception and allowed me to bring the carrier into the washroom. Never flying with them again.

The Spirit Airlines Check-In Counter included Kiosks at the entrance. Initial attempts to access the Kiosk failed, so I moved to the counter to check-in. The Attendant asked for a Boarding Pass, whereby I indicated I was unable to obtain one through the Kiosk. The Attendant directed me to return to the Kiosk as she couldn’t assist me unless I had a boarding pass. As I walked away the attendant sat down and continued texting. Returning to the Kiosk I was able to obtain a boarding pass and return to the counter and checked in. The attendant was too lazy to assist me, and was more interested in texting than helping a customer. How hideous and insulting!

Once aboard the plane and on the way to your destination you are alerted to their advanced electronic capabilities to conduct all business “Cash Free.” This was complimented with yet another indication of a far more insidious façade perpetrated by this business, as none of the in-flight snacks or beverages are complimentary. If you want something as simple as a glass of water, you must pay for it. It matters little what you are thirsty for, or hungry for, you will pay. It would appear Spirit Airlines has pushed a significant amount of their costs to the flying public; one would legitimately have a reasonable expectation the quality of service by the flight attendants should be among the best.

Again, expectations do not meet reality. The initial instructions provided by the flight crew were choppy at best and seemed as if the first time they had ever seen or read these words. The attendant made a feeble attempt at a joke and it fell as flat as their customer service. The inarticulate abilities of the flight attendant failed to provide at least this passenger with any level of confidence in their abilities to handle routine tasks, let alone maintaining control in the event of an unexpected situation.

I was also told 2 different things. One was that we could in no way get a flight out today and that they had already gotten 2 people out today. And that because I had been savvy enough to book a flight at 2200 tonight on SW and not used them to book, I was not going to get any voucher or money back on my cc which means it will cost $1000 MORE to complete a trip that Spirit sold us for $171.00 per ticket. They purposefully deceived us about the sequence that one must take in order to not be tripped up by their tricky refund (or no refund) games.

They even have the same time I chose before. Was kind of ghost flight. It never existed. It is also a very cheat company. Anything else they put charge on you, very expensive fees, and they have a very poor service. When you see how much you have to pay in the end for the other fees they put after, it is the same as you pay for a good company. Never buy from them!

It was crazy, people were really upset and then security came to ensure the safety of the airline personnel. We finally got out of Jamaica and landed in Florida. Before going to the hotel we went to the Spirit counter and found out there were other flights out of Florida to Chicago with another connection to LA. We got all our tickets changed and then flew all night to get home. We were exhausted because as others mentioned the seats don't recline so it is very difficult to sleep. I will never take this airline again. Not even worth making a claim because I think it will just frustrate me when they probably don't even reply. I do need to mention that the crew and staff were very nice and I feel bad that they work for such a poor managed company.

For my Vegas flight to DFW I arrived more than 2 hours early at the airport where Spirit had the longest line is history for checking in bags. People were screaming and yelling because they were going to miss their flight even with being there 2 hours beforehand. Your check in agents didn't care or mind that the line was extremely long and kept checking people in with a complete lackadaisical work effort. I barely made it to the gate to get my seat.

I would expect a complete refund with an apology letter, and instead you send a credit voucher for $50.00, and an apology letter not even apologizing for diverting us to the wrong airport not able to support your plane, fuel it up, or get back on the tarmac. You gave us ONE glass of water while we were being diverted to the wrong airport with a bag of peanuts. When we landed and were stranded for 2 hours no one was served water. We couldn't even get off the plane while you fueled since we were at a Southwest Gate because they wouldn't be able to take responsibility for your passengers.

After 2 hours the plane was hotter inside than Las Vegas in 110 degree heat. That's when your captain finally came out and said he will take responsibility for us and let us off to get drinks and whatever the vending machines had since ALL restaurants and stores were closed!! A $50 credit voucher is really what you expect to make this entire horrible experience all right again and that would help me take your airlines again. I've already missed a half day of work which is another $500 out of pocket thanks to Spirit Airlines and your mistakes.

If you actually wanted to make this right and have a decent customer service experience after a horrible experience you would refund my ticket in full along with an apology letter stating the full facts of what happened instead of telling me diversions do occur which I've known from my over 250+ flights, but typically the airport normal airlines are diverted to are able to support the plane unless it was an emergency, which I don't believe this was. If this is not resolved I will be taking my matter to the Better Business Bureau and social media.

Did I mention the reason the flight was cancelled was because of a broken windshield in the cockpit?! Then these clowns tried to spin that the flight was cancelled for my safety and because of that there was nothing they could for the reimbursement of my airfare. Unbelievable. Well, I'm not letting this one go either. Another review about this matter will be coming...

I explained to them that I lived in another state (RI) and I didn't know anyone or any place to stay but no remorse. The ticket agent told me I can get a partial refund and basically fly with another carrier. So with tears in my eyes I did just that and would never ever, ever, ever fly with this poor excuse of an airline who apparently could care less about their customers. Thank God for American Airlines. Had it not been for them I would have had to wait until September for another surgery date. AND for a last minute ticket purchased and traveled the same day, their price was a few dollars cheaper than Spirit and I didn't have to pay for my luggage. I'm so disappointed. I felt like a nobody dealing with those people.

We asked for a supervisor. We all were then escorted back upstairs only to wait another 30 minutes for the rudest person to say she was not going to do a thing about our cancelled flight, and couldn't care less we stood in line for 6 hours to rebook a flight. We asked for her supervisor, no one ever came out. Spirit Airlines left all of us customers in the hallway and washed their hands of us and began servicing new customers like we weren't even there. I was traveling home with my daughter and husband. We needed to get back home so we could be to work on time Monday morning. After waiting for an hour, I started screaming to all 6 Spirit Airlines representatives at the same time "CAN SOMEONE PLEASE HELP US? WE ALL HAVE WAITED FOR 6 HOURS ALREADY SINCE YOU CANCELLED OUR FLIGHT."

Amazing how the new customers refused to allow the reps to service them until they serviced us. I have never experienced anything worse than this in all my life. Half the flights we could've been booked on had left already since we had to wait in the "special line for nothing to be done downstairs". Spirit Airlines only gave us a partial refund, and did nothing more, no sympathy for our destroyed day, nothing. The manager never came back out. She sent a brand new guy out to process refunds. What a joke. Our original cost to fly home was $330 for the three of us. We had to fly home on Delta in order to keep our jobs and report to work on time. Same day purchase for one way flight cost us nearly $1,400. THANK YOU FOR SCREWING US OVER SPIRIT AIRLINES!!! You are the worst company. If you hate your customers just close your business.

I mentioned that I had asked and that all the attendants were ok with my bag and that I had traveled all the time with those laptop bags (a book back pack from Kipling). I suggested to measure it. They place the backpack into the bag measuring container they had and the bags comfortably fitted in the space but the attendant claimed that the handles was off by 1 cm. I became so irritated that I asked the attendant to unload all my baggage from the plane because I was not going to pay them one more penny and that I will never again get a plane ticket from them.

I even found an upper manager from Spirit on my way out and I wanted to complain from what happened. The official just brushed me off and totally ignored me by grabbing his cell and making a call. I got on another flight from AA in another airport. I spend between $15,000 to $20,000 in air flights per year due to business and family travel and I will never again get on a Spirit airline flight. This company are thieves and of very low personal profile personnel. In other words scumbags only work there. By the way their travel points are worthless.

As we were about to rush through security she came running back and got us saying "I don't understand what happened. They just had spots but after I called to tell them I was sending passengers those spots all disappeared, and they are sending your luggage back up". They bumped off the extra seats so that they could take off knowing full well that many of their passengers had not made it! Long story short a bunch of passengers are sitting here missing work the next day because the next flight doesn't leave until morning. They won't pay for another flight to take you and they won't even pay for a hotel!!! Even though it was 110% their fault for scheduling a connecting flight so close to an incoming international one! If I could give them zero stars I most definitely would!!

Then to top everything off, my baggage was lost, and I have yet to be able to get anyone on the phone. I am going to attempt again to speak with a real live person and try to locate my baggage. Customer service is non-existent if you want to speak with a real live person. Hopefully I'll be able to get someone on the phone soon. And due to a family emergency, we had to push our initial flight out a couple of days. After I paid $300 for our baggage and then $300 to push out the flight 2 days, we were unable to make the flight we changed to due to illness. Spirit was not sympathetic to say the least and unwilling to provide a refund or credit for future use or anything of the sort, and again, the reasoning was to "keep costs down". Ridiculous! NEVER EVER AGAIN will I fly Spirit, and I would highly recommend you choose another airline. They ruined our family vacation.

I ended up paying for a one way ticket for our family with United Airlines to get to our destination since our vacation was non refundable and couldn't be delayed or changed, so we made it there. Spirit was not helpful with this process on any level and acted like they were so put out, and after all of the fees we paid! They should be more than happy to help or at least pretend to be. BIG THUMBS DOWN! Stay away!!! United Airlines was wonderful.

12 minutes past the cutoff to change my flight that's exactly the same!!! I can't wait to move closer to my bf so I will never have to deal with this god awful airline again, they are for sure a rip off. Customer is very terrible. The rep wouldn't even let me speak to a supervisor, stating that they were going to tell me the same thing. If their flights were not so low, they would have went bankrupt. Such a sad company!

The staff, who were very clear to let us know they did not work for Spirit they were 'contract workers' both at the gate and at the counter said that their policy is that they leave whenever the delayed flight arrives even if it's before the stated status update. They said they made announcements but none were heard. They refused to give us a refund, they gave us a run around to retrieve our luggage. We now have our fingers crossed that our luggage will make it back to our home airport. Our friends just got married and we were all going to Vegas to celebrate. Completely ruined! NEVER USE SPIRIT. You get what you pay for! I'd pay full price for a REAL airline... with real employees who actually care about their customers. Then to cancel the reservation online it actually tries to bill me $180 cancellation fee! They are crazy!

The steel guitar that we traveled with was in an extremely heavy hard traveling case. It was taken out and dropped or something was dropped on it and bent the volume lever completely over. We were able to have it bent back and the instrument did play thankfully definitely worse for wear though. We had a big concert in Dallas. The guitar case was pretty well ripped open at the seam, again luckily nothing seemed to be missing from inside but the case is definitely history. I don't know if we would ever use Spirit again when we have important baggage because of this. The only complaint that we have would be the baggage abuse.

Then when we finally had all our boarding passes we told another Spirit agent that we needed to go to the counter to drop our luggage. She then sent us to stand in line at the international check-in line even though we repeatedly tried to explain to her that our first flight was a domestic flight. After a long time of waiting in line to check in, one person at the counter started calling passengers who were going to Ft. Lauderdale. It was only until then that we got out of the international line and went directly to the check-in desk. The agent at the check-in desk told us we shouldn't have waited in the international check-in line. She proceeded to check our luggage quickly. Because of the delay, we were not able to find assistance for my mother-in-law, and we decided to walk altogether to the security check to avoid wasting more time.

The security lines were not busy, nor was there much of a wait. We arrived at the gate at 7:25 am. The plane was still there; however, we were told the flight had departed. Later on, we learned from updates received in our e-mail that the flight ended departing not at 7:40 as it was scheduled in our boarding pass, but at 7:57 a.m. Needless to say, nobody at the check-in area had the courtesy of calling to wait for us or at least to announce that our flight was leaving or that they were waiting for us to board. We all heard other airlines over the speakers making courtesy announcements for awaiting passengers, but not Spirit. My family, and more importantly, my elderly mother-in-law had a hard time today at the airport. Not only did we end up missing our flight, but also having a very stressful and negative experience since very early in the morning.

We had a family reunion to attend this coming Friday, my mother-in-law had a very important health checkup to be done, all in all, our two-week trip got reduced to one without any prior notice or warning, in spite of having done what was needed to have a satisfactory experience. We were given the option to extend our return date a couple of days, only if we paid as much as another ticket price. We found this really ridiculous considering it was not our fault to have missed the flight. The person at the gate was kind enough to spend some time with us providing us with alternatives, but that was not enough. Please understand this was a very short trip that had been booked on April 22 booked and paid at the same moment, and it has really messed up our plans. We are both working and do not have enough time to adjust to Spirit's hidden agendas or catches.

Furthermore, my family and I have been flying with Spirit since about 8 or 9 years ago. The way our flight was literally taken away from us suggest nothing but a lack of organization and miscalculation on sold tickets on your part and we find this totally unacceptable. Our tickets were only $50 cheaper than other carriers, which leads us to believe we would be better off paying a bit more but having the certainty we will be treated as any valued customer, regardless of our ethnic background or accent. Some courtesy from Spirit representatives at the waiting line would have been appreciated. The whole situation was confusing and made us waste time during our check-in. We followed directions and did what we were told which resulted in missing our flight. I believe if the agents had listened to us instead of wrongly sending us to wait in line first for an open kiosk and then for the international check-in line, we would have been on time to board our flight.

What is more, at this moment, we do not have any idea where our luggage is. We checked in 5 suitcases. We do not know if they were sent to our destination or to the place where our only stop was. We were never told anything in concrete about the whereabouts of our luggage. We have filed two written complaints already without receiving any response. More than 48 hours have passed. This is our last flight with this horrible airline.

Although I haven't had a problem with other emails, my failure to reply to Spirit's survey may have been caused by a protective setting on my computer. I don't want to make false claims, and I'm using wifi in another country.

I'm marking this resolved because consumer affairs won't allow me to remove, clarify, or revise, my review otherwise. At least, someone at the airline took the time to reply to my complaint. I won't review on consumer affairs again now that I know I have virtually no control over what I write after submission.

Original Review: May 29, 2016

We stood in line for 90 minutes just to check one bag.

When we almost got to the counter, an olive-skinned, very well-dressed man with a bald head and white beard came up and said to follow him if we wanted to be expedited. (It was so late we could have missed our flight -- which is why he came in the first place.) Because we were at the end of our wait, I asked him if it would be any faster. He literally yelled at me, "IF YOU MISS YOUR FLIGHT, DON'T BLAME ME!"

We followed him just to make him responsible if we were late. My husband tried to explain as we walked over. He yelled again: "WHAT DO YOU EXPECT? IT'S A HOLIDAY!" Truth is, I expected Spirit to be more organized and more efficient since THEY knew what to expect. I replied: "We know it's a holiday. We expected to be treated kindly." The man glared and walked away.

There is no excuse for that kind of behavior. We were neither rude nor impolite, and our question was more than reasonable. IN FACT, the people ahead of us in the line we left reached the counter before we did in the expedited lane. The only reason I didn't report this was because his name tag was turned around backwards and there was no time. (The manager already had people waiting with complaints.) The only good thing I can say is that employees on the plane were nice, and we arrived safely and on time. While writing this, I received an email survey from Spirit. I opened it three times. It's a blank page. Yep, it came from an unmonitored mailbox. Guess they don't really want to know what I think.

Then I ask to speak to a manager and she argues with me that manager is going to tell me the same thing for 10 minutes! I told her "I don't care, I want to speak to a manager" and then she places me on hold for over an hour now! I didn't ask for a refund. I just asked them to fix it! Then when I spoke to a manager he decided he was going to charge my card again for baggage!! I originally spend 130 on my ticket and have now spent over 500! The planes are tiny and cramped and not comfortable. The people are extremely rude! Do not fly them!

I've been on the phone with them for 1 1/2 hours trying to clear up a double charge that they say they can't see when clearly it was deducted from my account. Everyone can see the charge my bike myself but they can't see it somehow. Then after I stayed on the phone that long the manager gets online and then tells me that I have to file a claim online. That he cannot do anything. I ended up having to call my bank to dispute it because I got no help from Spirit Airlines with the situation. It is still pending and I still don't have my money back. Do yourself a favor and fly another airline. I will never use them again even if they're the lowest rate available.

All I wanted to do is figure out why my $9 fare club discount wasn't working and why I couldn't buy baggage at a discounted rate. 3 hours later, 20 transfer later I've cancelled my membership, gotten a refund and sworn to NEVER EVER deal with such a sad, pathetic and horrible airline. WTF. You can't fix your phone for days!??! You can't put a splash page up saying "sorry our phones are having a problem"?!?! You can't tell the main line folks that there's a problem. So basically if you have a group booking you're out of luck. The ** customer service. The ** company I've dealt with. Wow.

AT THE END OF THE TRANSACTION, I saw, for the first time, the cost was actually $59, not $9. There was no option to uncheck that item, like there typically is when reviewing a summary before making payment and there was no option to go back. The entire process took so long and was so cumbersome. I didn't want to start from the beginning. So, I made the purchase AND within TWO MINUTES contacted Spirit to tell them I did not want the membership. I was told that "It wouldn't be fair to others if I got to get a refund," and they did not care that the purchase was made two minutes ago. We went back and forth, with no results. (Yes, I kept all the emails. Yes, I will be sending this to the FAA and Attorney General.)

Next, shortly before the actual trip I received an urgent notice to purchase seats or they will cost up to $100 at the airport. Strange, because I'm so used to selecting seats when booking but I didn't recall that option automatically appearing as it typically does. In somewhat of a panic (as their marketers expected), I went online and purchased seats asap in fear that if I didn't, we might be bumped off the flight or have to pay $100 each at the airport. Voila. $500+ plane tickets. What was not clear, you're not required to purchase seats and we could have used general boarding. Why the urgent notices? It seems to make the situation seem like an urgent matter that you must act on.

And about that $9 fare club? It is a $9-fare Club or "$9 fare" Club...NOT a $9 Fare-Club or $9 "Fare Club." However they advertise it as a $9 Fare Club making no distinction if the $9 is the cost of membership (which I assumed it was) or if this was something about getting fares for $9 in the future. (I don't travel enough to care about slim chances of getting $9 fares.) And about that $9 fare? Occasional low fares are available to everyone for $10 more. I keep getting emails about low fares, but because I'm a "member" I save $10.

While at the airport, the Spirit Airlines waiting area was filled with nothing but long faces. Everyone look miserable as we headed to sunny Arizona from frigid Minnesota. And everyone within earshot was complaining about their experience booking with and feeling ripped-off by Spirit Airlines. Class action lawsuit coming up? Don't know but it made me wonder. The good news is all we’re saying "never again." During our vacation, we retold our experience to many people. One night we overheard a couple exclaiming, "We'll never travel Spirit Airlines after what they told us!!!"

On top of it all, the women at the gate didn't even measure the bag to double check it. We even asked them if they could measure it bc we flew into Baltimore on Spirit and THOSE workers checked the bag and cleared it as a carry-on. But leaving from Baltimore, these Spirit workers REFUSED to measure the bag, REFUSED to weigh the bag, but had no problem charging us $100 just bc they FELT that the bag looked a certain way. Also, they did this to about 10-15 people and all of us WERE PISSED. Thanks ya cheap ass airlines with bad attitude workers and make-them-up-as-you-go policies. WE WILL NEVER FLY SPIRIT again. And I used to fly it frequently.

At 8:44, another email said that the departure time would be 12:35. At 10:35 departure time should have been at 2:11. Same email again at 10:37 saying 2:11. Then at 11:21 the departure time 2:56. At 12:14 notice was sent that the flight was cancelled... CANCELLED!!! AFTER WAITING FOR 7 HOURS - CANCELLED... Unacceptable!! Thanks for making the start of our vacation a memorable one!

Once boarded, we couldn't believe the quality of seating we had. I get it, it's a "cheap" airline... But seriously... The most uncomfortable seats ever! And they didn't even spring to add a back pocket to the seat where you keep the pamphlets. Oh no... Those were secured in by little bungee cords crisscrossed. The tray table was about the size of an iPad mini. Every time I set my bottled water on it - it fell off. It was pointless to even use. If you are thirsty, be prepared to pay money. This airline doesn't even offer complimentary water! NOTHING was complimentary. And boy did they really push for you to buy liquor! I felt like I was at a bar! The airline staff thought they were being clever with their jokes over the intercom - but they were not funny and simply annoying. After a very uncomfortable flight - we finally arrived at LAX.

Upon our return home - we thought we were going to save money on the way home by going to a local print shop and checking in our bags online as well as printing our boarding pass to avoid the insane long line we stood in the first time. Wrong. It still cost us $80 to check both bags ONLINE. SO yeah... $40 instead of $50 at the airport!! Completely ridiculous!! We paid a total of $180 in addition to our trip just for friggin checking 2 bags each way that only weighed 20lbs!!! If your bag weighs over 40lbs, be prepared to pay $100!!! Most airlines have a 50lbs limit before they charge you more. Not this cheap airline. Oh no - theirs is 40lbs. Absolutely ridiculous. Once we arrived at the airport - we looked for a checked bags/printed boarding pass line but to our dismay, it didn't exist.

We still had to wait in the very long line to give them our luggage. The ride home was even more miserable since we took a redeye. We did not sleep a wink since it was impossible to get remotely comfortable. So that $196 roundtrip ticket I thought I got a deal on turned out to be $286 each round trip. For that - I would have MUCH rather just gone with another much more comfortable airline that at least gives you free water and doesn't overcharge you in fees!! This airline sucks, their customer service sucks, they rob you any chance they get, and I think I would rather take a cargo plane carrying chickens vs ever riding on this flying ** again.

When I called for support, there was no option for ticket holders who needed assistance. I had to select the option for flight changes instead and was told that my ticket had to be printed at the airport. We also paid in advance for checked and carry-on baggage and were charged additional fees for checked baggage at the airport. Other Spirit passengers said they did not pay for carry-on luggage at the airport or in advance. I do not plan to fly or recommend this airline.

We told them in Atlanta not to cancel it. Guess what... another 550 for all four of us to fly back on the same flight we already paid for months ago. We then arrived in Houston and had to run... I mean run run run to make it to the next flight because we were afraid they would do it again. Delta told us that they see this Daily with Spirit. This was horrible experience and there has to be some type of Federal law that doesn't allow airlines to do business like this. I will make sure I exhaust all avenues I can to bring this to media via Facebook, any social media and major news.

We decided to rent the biggest, comfortable vehicle we could & prepared for the 18 hour drive home. According to the car rental agent, they have Spirit days where they rent out nearly all of their cars because Spirit cancels flights and dumps customers. The agent was surprised that we had a domestic flight & weren't returning to one of the islands or overseas. Doped up on motion sickness meds and having to stop a lot for a restroom was a sacrifice our family made. Not the way we'd planned to end our vacation. I don't like to say never but I'm never flying Spirit again.

The issue was that they informed me of the delay, but neglected to inform me that the flight had returned to its originally scheduled departure time. When I approached the counter to find out what was going on, I was accused of not being there in time, specifically being labeled a "no show", and told I was SOL and would have to buy another ticket. Since that was the only flight today, I rebooked with United Airlines instead. I won't be giving Spirit another chance to screw me over. They'll be out of business or acquired at a cheap price at the rate they're going.

Our flight was 4 hours so we should have been half way there but no we are still at the airport getting a tour of all the run ways. They let us off in a room that had no vending machines or restrooms. We had to get in their faces for them to finally get us a cup of water and if we wanted more that's $3. After all said and done this 4 hour trip now took 8 hours. When we landed the flight attendant made an announcement for us to go on their site and write a review. The whole plane laughed. What a joke! I will never take this airline ever again. After the baggage fees you are not saving anything. I work very hard to make the money to pay for this flight to only get treated like an inmate.

After checking in we had to pay an additional $270 for all of our bags. They don't give free drinks on board but if you like you can pay additional $7 for a drink. The seats do not recline, it was so uncomfortable. They left a woman traveling with two little girls behind because they were 10 seconds late. When we arrived at the final destination, our bag wasn't there. We leave for a cruise and we are not returning to this location. Have no clue if I'll ever see this bag again. Everyone on the flight had all the same complaints and will never travel Spirit again.

I immediately called customer service and explained my situation and asked if there's any options, I would even be willing to pay the difference of prices between flights, or some sort of future credit, or ANYTHING! They refused everything but tried to offer some BS 20 dollar voucher that expires in 60 days. It seems like Spirit Airlines customer service all has the same responses for every single customer no matter what the situation. They ultimately stole my 116 dollars and left me with no flight and no other options. The rep suggested I purchase another flight at 127 dollars, which would leave me at spending almost 250 dollars on this mediocre airline for a weekend flight.

I've filed every complaint possible and a really important thing to do is file a complaint with the Department of Transportation against these crooks. Their complaints add up. I've also filed a dispute with my bank, even my bank was more courteous and helpful than the POS Spirit Airlines reps. My biggest regret is failing to read the reviews of this garbage airline BEFORE booking my flight.

If you think this airline cares about you or providing any type of customer service, think again. This is the same airline that, in 2012, refused to refund 197 dollars to a vet with terminal cancer whose doctor advised him not to fly. The disgusting, human embodiment of a skid mark of a CEO had the nerve to say that the vet should have bought traveler's insurance, as if terminal cancer is something everyone should just expect to happen.

Here's a helpful hint for all of you who also found it IMPOSSIBLE to talk to a human on their ridiculously difficult tangle of automated messages when you call their customer service number: Press 4, then 1, then 5, then 7, then 3. That'll direct you to an actual human (don't expect much though). I also heard on their automated messages that they charge for calls, first thing I did when I talked to the rep is ask if I was going to be charged for this call.

Be smart people, this airline WILL prey on you. They claim that their BS policies are what keeps their airline so cheap. They steal from you so they can keep the airline cheap so they can steal from more people, rinse and repeat. Ex-CEO Baldanza also did an AMA on Reddit where he said Spirit Airlines top competition is Amazon. AMAZON! To even try to compare this bottom of the barrel, dookie streak of an airline to Amazon is hilarious. I'm hoping I can get my 116 dollars back but I don't expect much from an airline that even refused a dying vet a refund. The best I can do is contribute to the NUMEROUS bad reviews for this airline and hope that no one else has to go through this.

Then going home from Ft. Lauderdale, we were to load the plane at 7:26p.m. and there were no stewardess. Really good going Spirit, so we had another delay trying to get home and only an hour delay. Yippee, but upon arriving in New York, we got our luggage and the special TSA locks I purchased were removed from our luggage another good going Spirit. If someone gave me free round trip tickets on Spirit I would say thank you and shove them they are not worth the pittance of money you think you save with all the hidden costs.

WE have a cruise planned for the 27th... With NO help from anyone one in your company We had to make a decision and drive 18 hours so we could barely make it in time... with a 5 year old in tow!! When I called customer service and spoke to Nick... the ** barely cared about anything. All he kept saying was "but you boarded"... Useless!!! Not that a soul Will respond to this but I am canceling my so called club membership and making sure everyone and their mother knows never to use Spirit!!! Honestly I kind of hope you guys go out of business... Because it would put an end to your miserable scams!!

Anyway, besides that whole catastrophe, I came home to call Spirit Airlines to voice my complaint. You people have no idea. If you are a first timer looking at the comments please pay attention. The only customer service Spirit Airline has is located overseas. IF YOU HAVE A PROBLEM BE PREPARED TO SPEAK WITH SOMEONE YOU CAN NOT UNDERSTAND AND WHO COULD CARE LESS ABOUT YOU. I am telling you right now you are going to be in for the shock of your life. Don't believe me? Try calling Spirit Airline customer service. Ok so you might be thinking you can handle a little language barrier that is what I thought too. Go ahead and tell them why you are upset or why you were treated unfairly or why they took money off your debit card unfairly. Tell them all of it till you are blue in the face. YOU WILL GET NOWHERE. I have never experienced such cold robots in all my life.

You say black, they say white - you say white, they say black. They will come back at you in a lazy careless manner because they don't have to care or resolve your problem. What are you going to do get on a plane or boat and fly out of the country and confront them. Spirit Airlines has themselves set up where you will never get your issue with them resolved. Ever. I asked to speak with someone who spoke English. Never going to happen. I asked to speak with a supervisor, was told a supervisor was not in. Spirit is ripping you off and if you have a problem they send you to overseas customer service who is not there to help you. Please if there is anything I want you to remember is Spirit is geared towards making sure customer service overseas does not help you. And they won't.

So I ended up having to rent on my trip to CO which was FOR snowboarding, and when I got back to NY, I even bought another snowboard set thinking that I'll be reimbursed eventually (winter doesn't last long!). But NOPE. Another 3 weeks to a month after I bought my brand new snowboard set, Denver baggage (at least they were the nicest employees) called and said they found my luggage. Later I received an email saying that since they found my bag, they didn't need to reimburse me for my time and money wasted because they eventually found it even though it was deemed lost.

Tell me: how is this just?! Lost my snowboards on my trip to CO to snowboard. Cost me extra expenses during the trip and then even more money when I got back home and bought a new snowboard set. It was missing from Dec. 22nd to end of Feb/beginning of March. It was considered a LOSS. I was told by 2 Denver Spirit Airlines employees that it would seem fair to be reimbursed for the expenses and new items because it was considered a loss because that's what a normal human being would do if something valuable were lost, they would try to replace it. BUT that's only if Spirit Airlines decided to treat people as PEOPLE.

Maybe I was too nice and patient, I didn't once raise my voice or wasn't rude to any Spirit employee because it's not their individual fault. But being civilized has gotten me nowhere. I feel cheated. I'm cheated out of refunds for my reasonable expenses via snowboard rentals ($40+ a day) and have an extra snowboard set that I won't get reimbursed for. BUT you know what they SO GENEROUSLY decide to give??

As a "courtesy" I was told they'd give me a voucher for the baggage fees that I paid. ARE YOU (EXPLETIVE) SERIOUS?? They owe more than a grand to me and they want to give me a VOUCHER as a COURTESY. WHY WOULD I TRUST YOU (SPIRIT) AGAIN. I would never ever fly with such a foul playing airline ever again so why do you think that it's a courtesy to give me a voucher for the $110 that I initially paid to get my sports equipment to same destination as me - when it didn't get to me?? On my snowboarding trip.

Anyone who knows this case KNOWS that it's not right. How can you force a consumer to pay for loss incurred when it's Spirit Airline's fault for losing my snowboards for nearly 3 months?? Why am I not being reimbursed for a purchase to replace my belongings or my money spent on rentals? This is some sick, twisted joke, Spirit. You have crushed my spirit.

I've never dealt with such an unprofessional corporation. Maybe bankruptcy should've done Spirit Airlines in. Stop beating the dead horse. Stop it. Anyone who's never flown on Spirit Air, DON'T. I'm usually an optimistic, chance-giving person (hence my flight on Spirit) but this has got to be the worst that any large company has ever treated me.

The shuttle to the hotel was not clearly explained which caused chaos. Finally the 4:50 am return shuttle was not properly scheduled causing shuttle drivers to demand that some passengers get off the shuttle so others that had "the Vouchers" could board. Spirit booked 2 passenger vans which hold 8 people for 30 people needing to make a 7 am flight. Eventually we all had to find our own transportation just to make the rescheduled flight. This was the worst traveling experience of my life and YOU WILL NOT SEE BUSINESS FROM ME AGAIN!!! I can deal with cancelled flights but your employees' attitude, lack of apathy for the displaced passengers, dismissiveness and lack of training make this experience something that will cause me to tell everyone I know not to use your company!

Next, we had a stop for fuel in Myrtle beach. On this flight, a compartment for carry on luggage was open for about half the flight. The flight attendants neglected to close this until someone addressed it. The flight attendant didn't seem to care too much and closed it without a thank you. Again, poor, poor customer service.

This flight arrived late and then they herded us off as sheep saying we couldn't miss the next connecting flight. Well, the flight to St Maarten was delayed for well over an hour. Again with very poor communication. They originally called for the zone 1 boarding and then later announced that the flight was delayed as wheels needed to be changed. They never announced how long the delay would be.

To add to this frustration, the last flight ended up being on the same airline. They allowed for an international connecting flight to board before everyone, including those who were already on the plane and had to get off to get back on. Overall, this was an abhorrent experience and I will never again fly with Spirit. The airline's slogan is "less money, more go" (which doesn't sense). They should think about changing it to "less money, more frustration." Please listen to all of these reviews, and fly with another airline; the extra money is worth it.

I was told I had to get in another line as only the 2 supervisors could rebook on other airlines. After waiting in line for a total of 3 hours (it is now 230am) I was rebooked on American starting at 0600 that day with 3 hops to get to Vegas. On the return trip to Atlanta my flight again was delayed for 2 hours due to the incoming plane was late (they couldn't tell me why).

Then when I get to Atlanta my luggage did not arrive with me. Was told by the baggage clerk for Spirit that 49 bags were pulled off the flight due to weight restriction in cargo and my bag would arrive on the 1030am flight from Dallas (it is now 0830 am Atlanta time). I could either wait for the flight to arrive, come back later and pick up my bag or fill out a form and it would be delivered to my home. I chose to have the bag delivered to my home. However 8 hours later I am at home still waiting for my bag to arrive on my doorstep. Do not fly Spirit Airlines!!

On March 2nd I got to the airport in Tampa at 1:47 pm. I was flight was on time. I went to the counter and check my bag. At 2:54 pm, that's 2 hours early, that they say to check in. So my flight was supposed to leave at 5:54 pm. So I went through security, got all check in and got a email at 3:03 pm saying my flight was delayed until 8:49 pm. If they would of email me before I check my bag I would of taken another flight. So went to counter where Spirit was supposed to be and no one was there to offer and food voucher or anything. So I am waiting and I get another email my flight was delayed again. Now it's 9:34 pm and another email delayed 10:09 pm, and another email delayed 11:00 pm, and another email delayed 12:00 am. Then finally we board and the airplane breaks down so we have to get off the airplane and board another airplane that was sitting there 2 hours before we boarded our airplane.

So for 10 hours we were there and no one I mean no one was at their counter. No food or another airline voucher, nothing. All of Spirit's airline were delayed all over. Finally I get in to Cleveland at 2:35 am. The next day I called Spirit and was telling them what happened and it was like they didn't care. They wanted to give me a $50.00 voucher for a another one of their flight. I kept complaining and nothing. They have very bad customer support. And I even talk to a manager and still nothing but that $50.00 voucher. I will never ever fly Spirit again and I have told all my friend on Facebook they are only out to get your money.

I ask for a refund but of course they do not believe in giving a refund for their mistake and so now I must eat this and try to reschedule the transportation and plans that I made over this. I have never used Spirit before and figured I could get a good deal on my ticket. Well this has been an eye opener. Next time I will stick with Southwest, whom I have never had an issue with and has direct flights that do not change before a trip. Lesson learned.

What **, not hiring enough personnel is definitely within the control of Spirit and I believe along with everyone else on the flight that this is totally unacceptable. Uncontrollable cancellation is weather or a major mechanical problem not missing personnel. We are retired people trying to live on a tight budget and we had to get to Costa Rica that day because someone had stolen our dog. I had no choice but to accept the refund and book a more expensive flight with another airline. I ended up sleeping on the floor at the Houston airport and this has prompted me to complain about the treatment by Spirit.

So basically, I paid for someone else's flight. If I had not called and been concerned about the confirmation, my co-worker would have been stranded at the airport!! I immediately cancelled the flight and requested a full refund. He then told me I could only get a 60 day credit and that the only people that could use the credit were the cardholder and the original PASSENGER- Mr. **!!! I was astounded that he would even consider giving MY CREDIT TO A STRANGER!!! I remained calm, believe it or not, and asked to speak to his supervisor. At that time, Earl told me it wasn't necessary because the supervisor would only issue the same offer, as it was a "One time Courtesy". Are you serious? You guys book my flight under a perfect stranger and it's a courtesy that you give me a CREDIT?

I finally reach a supervisor who tells me he can update my email, AGAIN, and sent the cancellation confirmation but still only issue me a future credit. At this point, I am done booking anything with Spirit. I am currently taking this up to Corporate, but if they are anything like the reps that answer the phone, I will probably eat my money because I will NOT be using the credit for this airline. Think twice before you book with them.