Spirit Air Reviews

I booked a flight from Columbus, OH to Las Vegas, NV. I went to CMH airport to purchase the tickets and save money on the fees. They were new in Columbus and the attendant was not trained very well. He messed the ticket up multiple times. Flew to Vegas with no problems. Paid $40 each way for 1 checked bag. So the total was $80.

I will never fly Spirit Airlines again and let me tell you why. On 5/17/2018 I was on board flight 496 traveling from Orlando MCO to Newark. I guess the term “you get what you pay for“ really is accurate. The first minor issue was that they charged for snacks and refreshments, some airlines add that towards the flight however Spirit does not. The second minor inconvenience was that there was no onboard WiFi nor was there an option to purchase WiFi. During the flight I had nodded off, during the landing process it appears they announced that cell phone use is prohibited, I missed this announcement due to falling asleep. The plane was nearly on the ground when I picked up the phone to ensure that my ride was available when suddenly a female flight attendant had asked if I was on the phone, I replied “yes“ in a regular nonaggressive manner.

Purchased 4 tickets. I had to cancel one due to death in the family. Spirit Airlines ended up canceling all of our flights which I didn’t want to do and it caused me to lose $580 for absolutely nothing! They were very rude, unwilling to help me keep my flights or reimburse me for the money lost! Absolute CRIMINALS!!! Do not fly with this airline!!!

I had the worst flight ever on Spirit airlines in February 2016. I did not renew my Spirit membership or $9 fare club, I actually cancelled it immediately after my flight. Fast forward to this month's statement and I look and there is a charge for $69.95 on my bank statement. I call the bank and the Customer Service representative says, "Try calling Spirit directly and getting the refund, we have recently had lots of customers with this same complaint." So an hour of trying to get a number from them to call, I got through. And 25 minutes later had a very unhappy employee try to tell me I authorised the charges. Which I assured her had not happened since the flight from Hell in February 2016. And I had cancelled my membership immediately. It did not renew in 2016 or 2017 yet in 2018 they tried to say it was an automatic renewal.

I booked a flight on Spirit from Chicago to Atlanta. The first leg of the journey was okay. My problems began on the return leg. My 7:59 pm flight on May 14 was delayed till 8:31 pm and I got an email notification. The next email said the flight had been delayed till 10:31 pm, and then again till 11:31 pm. Then at 5:19 pm, I received another email saying the flight had been restored to 7:59 pm. I decided to call Spirit's customer service to verify if the flight had indeed been restored and I was told the flight had been cancelled due to bad weather in Chicago.

The value is excellent. The staff is always pleasant and the planes are new and updated. Comfortable for the value. You do have to pay if you want a drink or something to eat. No cash is accepted. The cost of checked luggage is a little much but for the price of the flights I would definitely recommend. We always choose Spirit.

Ticket pricing does not include baggage as everyone knows. There is ticket pricing, baggage, NSA, seat, etc. But if you miss your flight all monies are lost not just ticket price. Please don't purchase any extras until needed. Seats are usually put together if available so you don't have to purchase extra charge for seats unless you book late or want a larger seat. You may need a larger seat because regular seats are small and unconformable. The baggage fee if paid in advance will be lost even if you don't check your baggage. Per manager **. They will issue a $40 luggage rebate which is only good for 60 days. Who wants to book another flight after this experience?

16 April 2018 I canceled my membership prior to the renewal of my membership to avoid paying for a membership I have no intention using... Took me hours to navigate the cancellation process to include sending an email... Have a screenshot of the cancellation... Today saw a Spirit A/L payment on my CC... Logged into Spirit and saw my membership was active again... I canceled, again... Sent Spirit an email concerning this with the screenshot... Absolutely no respect for customers... This airlines business model seems to be to get as many one-time fliers to join, provide the worst flying experience, then make it almost impossible to quit... They don’t care about retaining repeat customers at all.

Their Miles awards are a complete scam. In order to avoid fees for using your miles you must book flights 6 months in advance. I am fine with that. I tried doing it a couple of times and as of right now they don't even offer any flights 6 months out...so basically you can't avoid their 15 dollar fee. Here's is what their website says as of right now... The following non-refundable per-guest award redemption fees will apply: $0 (No Fee) - Award ticket requested at least 181 days prior to departure. $15 - Award ticket requested between 21 and 180 days prior to departure. $75 - Award ticket requested between 7 and 20 days prior to departure. $100 - Award ticket requested 6 days or less prior to departure.

Family trip from Minneapolis to Orlando in April of 2018. Bags did not arrive with our flight on Saturday. Filed a report with the baggage office in Orlando when we landed. I was told the bags would arrive the following day, Sunday. Our family drove back to the airport on Sunday and the bags did not arrive. Baggage office in Orlando committed to calling me back on Sunday to give me a heads up on where our bags were. No call, no email, nothing. Completely dropped the ball. We went and purchased the items we needed to begin our trip.

Wow, I normally don't go out of my ways to do these review. But the experience I just had with Spirit Air customer service team was not only disappointing, it was outright horrifying. I did a booking with Spirit for my family to travel back with us from San Diego to Michigan, Booking date was set to match our travel and we paid it, I sent the confirmation email to my family who called me 2 days after booking to say the date doesn't look right. I called Spirit and was told, if we wanted to change it it would cost twice as much. If we cancel we lost everything no refund.

Flight staff was polite and courteous, a passenger got on the flight that smelled like they just smoked weed in the airport terminal, the smell was very sickening, the flight staff just sprayed some type of perfume which added to the awful smell. Which when combined resulted in my wife having to use her inhaler to help her breathe. The return flight home was uneventful and no issues. We ordered in flight food and drink and was charged that day for it as expected. What was unexpected was 2 months after the completed flight, we were charged AGAIN. Spirit refuses to refund the money because it's more than 30 days old. In the process of disputing with my bank. If you choose to fy Spirit, do so at your own risk, WE WILL NEVER FLY SPIRIT AGAIN.

Well, where should I start. I guess I am going to start by saying Spirit Airlines SUCKS with all capital letters. It begins with a journey back home from a nice retreat vacation I had in Oregon. I was about to board my first of two flights home to Houston. I had one checked in bag that I paid 55 dollars for and one small duffel bag that I can call personal item and a sleeping bag that weighs no more than 4 pounds that I was told by Spirit boarding receptionist in Oregon that you can put it under a seat. He was also explaining to all passengers that if you have luggage that has wheels must be checked in and any small bags will be considered personal item that can be stowed under your seat or the overhead if there is room. So I did what they told me.

I was a member of Spirit Air for a year, rarely used membership, and forgot about it until I received a charge for renewal which I didn't want. I sent them email, to which they didn't respond. I then filed dispute with my credit card company. Spirit Air then refused to reimburse my card and refiled the charge. They are crooks (to say it mildly).

My boyfriend and I were recommended to Spirit by a friend who speaks very highly of the airline. Our negative experience began with our flights and luggage. We were traveling from PHL to FLL/MIA. There were zero direct flights between these major airports. All of the flights included two or more 2+ hour layovers in Atlanta, Chicago, and Dallas. Spirit advertises the “Bare Fare,” but there’s no explanation of what is included until you try to check bags and carry-ons. What airline charges for a carry-on, and why is it more expensive than checking a bag? I have never had to pay for a carry-on, and am usually always comped a checked bag.

I made a last minute trip on April 13- April 16 from Baltimore to Orlando to take my children to go see my mother who has cancer and lives in Florida. I decided to go with Spirit because the flights were the cheapest. The flight down I had no issues, we left on time. Arrived on time. The seats are a little uncomfortable but it was a short flight so didn't really bother me. The trip home is when the problems began. My flight was scheduled to leave a little after 9:27 am. I checked at 1am to see if flight was on time and it was. I left right before 6 and flight was still on time; the website says to get there 3 hours early, get there only to see my flight was delayed to 11 am, then delayed again and again, flight didn't leave until after 1pm. The delay was NOT due to weather. It was a "CREW ISSUE". I could have spent that time with my mother. I complained and they gave me a flight credit for $150 dollars for me and each of my children for a total of $450.

I’d give it a zero if I could. Spirit Air is ridiculous. I flew Spirit today... We were charged $130 for 2 carry-ons. WTF! As you enter the plane, the attendants don’t even greet you. Way to make you feel welcome! The seats are horrible, not enough padding, do not recline and have the world’s thinnest armrests. No music or even a place to plug in electronics. The tray table was disgustingly dirty with crumbs and dried food stuck on it, there was trash from the previous passenger still in the stretch corded “pocket”.

Do not use this janky airline unless you want to be bumped to a later flight or delayed for hours or some other horrid situation with Spirit doing nothing to help. There have been times when I was bumped off the flight and not notified until the day before. Other times my flight was delayed 3 hours and I was given no connecting flight despite paying for that initially. Spirit was great but it is despicable now and customer service is nonexistent. No matter how cheap the flight seems it will end up costing you too much given you will have to fly with someone else in the long run because they will bump you or delay you with no connecting flight. Take my word for it. Not worth it.

This March was the First TIme I used this airline and it was only because JetBlue was full. You have to pay extra for everything except the air you breath. The Attendants could care less about you... they do what they are paid to do. I will never use this Airline again and was shocked that an Airline can get away with charging for so much for so little. DON'T USE IT UNLESS DESPERATE.

Will never use this company again regardless of the lower price offerings vs their competitors. Our flight was delayed by 11 hours of which we had to sleep in the airport on the floor. This occurred at the Fort Lauradale FL airport yesterday. When directed to the spot counter, I asked to speak to a manager named Helen. After waiting 30 min to be acknowledged by her, she was not helpful and offered nothing. No refund, hotel to sleep in last night, refund for the hotel I booked at my destination, refunds for the excursions that I had booked. When we checked in this morning, we waited in a 45 min line just to be told that our “delayed” flight did not have seats for us as there was a personnel error in transferring this delay. After much discussion, we received a seat. No shower, no sleep, and no compensation for poor service and a day of our vacation lost. There is no empathy, professionalism, or restitution from this despicable company.

I purchased my tickets through Travelocity. Thought it was a great deal. Two round-trip tickets for $600+. I then I had go to the actual site, as it directs you, to add my bags and seats. $160.00 for bag check for 2 people. I thought that was reasonable since it was for the trip both ways. Seats were $73.00 per person which was a lot, but the leg room was bad if you didn't choose the front seats. Later found out the seats do not recline. Which I must say is horrible for a 3 1/2+ hour flight. Then I did the "express" security check in and line which to most people would make you think you were getting to board first... No ma'am/sir, it gets you zone 2 seating. Why would anyone pay for zone 2 seating (rip off).

Airlines allow one personal bag and a carry on item. Why does Spirit charge and they don't tell you up front. $$$... Not only did take away my direct flights I am now stuck in layover land for 7 hours. No emails about changes!!

Purchased vacation through Vegas.com. Package was with airfare with SPIRIT airlines. When looking at baggage fees on Spirit.com it states fee of $60 (round trip) if placed at time of booking. However after booking with Vegas.com I never got an option to purchase baggage for $60. Called customer service and they put me on hold for 45 minutes. (I guess they figure most people would get tired of hold and hang up.) After a total of 55 minutes of the phone I'm told since I booked through a 3rd party I have to pay the ludicrous rate of $90 for 1st bag. To add insult to injury they said since I on the phone trying to book baggage it would now be $100.

So I had purchased a ticket for my sister to come visit me. She ended up having a medical issue that prevented her from being able to travel. So I called and wanted to cancel the flight and said it was about $140 and then the remainder would be a credit to travel within 60 days. Then I asked if I could change the reservation to a different name and they said no. It could only be done in her name.

8 minutes after arriving at airport, Three and half hour delay... Was on time to drive to airport. Ridiculous. Third time this crap happens. Sick of this airline. Uncomfortable. Pay for water. Pay to wait around the airport...crap! Fly different... You're not saving that much.

Horrible services and unbelievably high baggage prices. $125 for a 40 lb bag plus a small carry on. My first time flying with this airline and DEFINITELY my last. Have already told all of my friends about staying away from this airline. A total rip-off. Stay away, or you'll be sorry. Consider yourself forewarned.

There is a reason that @SpiritAirlines is the ONLY airline with a 2 star rating in the entire United States. I wanted to surprise my four children with a trip to Universal Studios. After months of saving money, I booked our trip over my children’s school break. Our flight was from Latrobe-Orlando on March 29th 2018. Well, at 11:00 pm they canceled the flight due to “weather” despite the fact that EVERY OTHER airline in Pittsburgh had no cancelled flights going to the same destination...? We didn’t find out until 4:30am when I woke my four over excited, sleepy eyed children up to catch our early flight.

I was traveling from Baltimore to Orlando on 3/19/18 by flight NK781 at 10.54 am. We arrived on time and went directly to the gate and on airport monitors, it said that the flight will be leaving around 11.48 am instead of 10.54 am. We printed our boarding pass at home and I wasn’t checking any bag, there was no need to see any agent and by trusting the monitors, I went to have some breakfast. Then I casually looked at the monitors by 11 am, the sign said the flight was departed at the original time 10.54 am. I called them for a refund and they refused to give one. Just they are cheating the customers and I want everyone to know that.

How to treat your customers. True story. Spirit Airlines allows you to cancel a $198 reservation. Here's how it works... Fare $67.90. Bags $70. Seats $30. Gov't Fees $30.70. "We can cancel your reservation but there is a $90 cancellation fee" (more than the fare). Here is the breakdown: Cancellation fee $90. Non-refundable carrier fee 39.98. Credit balance $68.62 that you can apply towards another trip as long as you take that trip by May 25th 2018.

Airplane NK730 from LA to Chicago at 8:30. My boarding time is 7:45 but my airplane took off at 8:30. I arrived there 7:50 because of the traffic, and I hope there would be a way to help me get on the plane and check in the bag. I asked the staff who was assisting the line, and she told me to go to the gate, they may check the luggage for me. HOWEVER, the staff at the gate said "WE DON'T DO CHECK IN HERE, PERIOD." And it was 8:10 already, she asked us to go out again and check in the bag, which is impossible because even if we checked in, we cannot make it on 8:30. and we go out again, I try to talk to someone who is more PROFESSIONAL THAN THE WOMAN ASSISTING THE LINE.

No one would help us when we called in. They have $38 flights on their website and we tried booking... it wouldn't work. We've had these same issues for the last year and a half. We have to always call in to book. They try to first make you pay $25 per reservation just for calling in for a website that doesn't work. We talked to the phone reps and Supervisors and they speak to us as if we are dumb. They have been taking money from us for years. We have tried patronizing them for many years because my husband and I are Master Card Holders. That hasn't made a difference. We were unable to book that flight we saw because they wanted to overcharge us over the phone.

I had a very bad experience with Spirit airlines. I had a round trip ticket to and from BWI to San Diego. Going was okay, not too pleased with having to pay for $45 for each way for 1 carry on. Going home, I would be flying now, if they hadn't canceled my flight and I did not receive any notifications. I was having a hard time checking in online for one hour, and called Spirit Airlines and found out I didn't have a flight because it was canceled. They wanted to put me on a new flight at 7:00 a.m. instead of 10:45 a.m. and since I was not able to make it, I asked for the next day flight, and they charged me $40.00 and I had a hard time with my DOB since it said I was a minor (1 year old). How did I get on the flight going? I will never use this company again.

In exchange for what sounded like a good deal, my girlfriend and I volunteered to disrupt our vacation and give up our seats, and our evening. To stay overnight at an airport hotel in New Orleans. We were heading to FLL to visit family. We were convinced to give up our seats for two $500 future flight vouchers. We were told we'd only have to pay the taxes. I thought it would amount to maybe 20% or so. But now, come to find out all the flights I want to go on, I'm being asked to pay for up to 60% of the flight cost! Due to Spirit socking all the fees on outside of their "base flight cost" which they claim the voucher is only good for. This is only 40% of the total cost of the flight. Plus I can't use one voucher to buy two tickets (for me and my companion.) So you get 40% off one ticket and the rest of the "value" of the voucher gets forfeited/thrown away. This is unfair and deceptive! NEVER AGAIN SPIRIT!

Is it possible to give this airline a negative star rating? While visiting a family member I got an abscessed tooth and was in excruciating pain with my face swollen to double its size and was advised not to fly! When I went online to find out their procedure for cancellations due to medical reasons and find out the refund policy, I was told, not only were there no refunds available for unforeseen medical emergencies, but I would not receive even a credit towards future flight. I find this absolutely unacceptable and Very unprofessional! That they would even allow me on the plane with my face this swollen shows they care very little about the safety of their passengers! I can only imagine what other corners they cut!!! Cheap airfare is one thing but still safety should always remain first and foremost… Shame on you Spirit Airlines!

I was charged $55 for a very small suitcase. My flight was delayed for 5 hrs w/o any reasons. I missed my connecting flight. The customer service is terrible. They refused to find a new itinerary. No food service on flight. The seats on the plane are terrible, extremely inconvenient. The new Boeing operated by Spirit is cheap as Motel 6. I was afraid on my safety. Will never fly with this airline.

Absolutely the worst baggage service ever. I have flown for years. I watched 3 bags come off of the belt with people's personal belongings spewing all over. You pay a ridiculous amount for bags and not a car or concern in the works. I will NEVER fly this airline again!!!

The agent in Cleveland, OH took over an hour to check our bags. My friend's bag went within minutes. She took our bags, then flagged me down coming out of the restroom...mumbling, "You have to take your bag...they will put it on board for you..." Without further explaining, she walked away. I haven't checked a bag in 20 years. Yes, I read Spirit's website & TSA policy before Cleveland. So, at 1st I thought she meant they'll put it on board underneath. No, thru the TSA check they took all my full size bottles. I started crying and making an ass out of myself. Telling the TSA agent I didn't understand what just happened. TSA agent was so nice, but couldn't help me with what Spirit airlines just caused.

Upon booking a ticket to Spirit Airlines I was repeatedly lied to stating the price WILL NEVER GO LOWER than this price today. So I booked thinking of course the price will go down but when it did I called back to receive my money off and I received no help SLAMMING me into higher price. Good going sales team. Very Unethical. Also I was received no help from Management or Customer Service. Will never fly again and I'm canceling Credit Card.

Purchased tickets for my daughter and I to travel on March 8th from Hartford CT to Tampa. On March 7th the east coast got slammed with Northeast Storm Quinn. Although the plane we were supposed to travel on was stuck in Tampa the night before which meant there was no way we could travel in the morning on March 8th, and over 24 inches of snow fell on Hartford from March 7th through into the early morning of March 8th. Spirit would not put up a delay or cancel this flight. So they forced a couple hundred people to either attempt to drive to Hartford Airport early this morning to wait for a plane that we in Tampa flying up or what most people did was cancel or re-book this flight.

I booked a flight and tried to cancel within my 24 hours and they would not give me my money... this has happened twice. I canceled online and they charged me 40 dollars. So a 118 dollar flight they took 40 dollars... all three experiences with Spirit Air have been soooo devasting and have left me in a very bad situations that I will never even attempt to fly with them ever again. Twice they have left me at the airport leaving early... overbooking flights... no organization... fights at the counter.

In 2015 I used spirit airlines for an early morning flight from Chicago to Myrtle Beach. When we arrived at the airport 2.5 hours early it was nothing but chaos at the Spirit Airline check-in. Waited in a line with at least 100 other people in a line that was not moving. Finally at the last minute we got someone's attention and made our flight---just barely. Everything is an extra fee and it all adds up to the same price as a normal airline. I told myself never again would I use this airline regardless of how cheap it was.

While adding baggage to a reservation purchased weeks before, I was informed that if I purchased the $9 Fare Club membership that the baggage fee would cost 50% less on the first round trip ticket. The baggage fee was $160 dollars so I joined the club for an $80 savings. After joining the club the fee was reduced to $134 which amounts to a 16.25% discount. I then picked up the phone and called again asking if there was a code or something that would yield the remaining 33.75%. I was transferred to another person who informed me that their policy did not apply provide the discount, AND the individual did offer to add the baggage for me at a cost of $210 for the trip. The first person knew the ticket was purchased previously and new that the discount would not apply. The second person knew this was true and would not honor it. This is why people fly SOUTHWEST AIRLINES = the best!

My 19 year old and two friends went to California to visit a friend on their first spring break (not seasoned travelers). Two hours before their flight we get an email that the flight was cancelled and they will give us a refund, which was a joke. Their call centers are overseas with people who can barely speak English. I was told there was nothing they could do to help us and these kids would not be able to fly out for two days. I couldn’t escalate the call and there was nothing that they were willing to do for me. They wouldn’t pay for a hotel, food, or help in getting them on another airline. They said it’s against their policy. These kids were literally stranded, out of money and nowhere to stay. After a lengthy search we got them home on our dime. Completely unacceptable!!!

Terrible service! I have lost my connection flight because of extremely unprofessional staff. The agent was unwilling to help, which made me lose my connection flight. She was not understanding and made impossible for me to get to my gate on time. When I arrived at my gate, I had asked to speak with a supervisor, who was helpful and said would refund a portion of my flight ticket. I just received the refund and is a joke! Spirit kept 70% of the amount I paid for my ticket. I am VERY unsatisfied with my whole experience and will not flight with Spirit ever again! I do not recommend them!

I canceled my flight online with a message stating there would be no charge for canceling but I was still not refunded my money. I called customer service and they said this just meant that I wouldn't be charged an additional fee and they couldn't help me get my flight back or a refund. I spoke to 2 supervisors and neither one was understanding that the verbiage was confusing and help me get the flight re-booked or offer a credit voucher to rebook the flight at no additional charge.

Spoke with supervisor Jenson of #** and told him my issue regarding that my trip was canceled twice and for some reason it did not show up as canceled. He was very rude and noncompliant like he already made up his mind without listening by to me and basically said to me this story did not sound right. Like I'm a liar. Well they lost us as customers.

My wife took Spirit Airlines Flight from Boston to Atlanta recently. She carried a Samsonite Softside Spinner Boarding Bag with the size of 17.5x14x8 (wheels height included), which fits in the Spirit Airline declared no-charge personal item size on webpage, as of 18x14x8. My wife and I had carried the same bag on other Spirit Flights last year with no carry-on luggage charge. However, Spirit Airline Boston Logan airport gate attendee at Gate B-38 falsely measured it using an under-tall bracket that is shorter than 18" to demonstrate to my wife that this same bag exceeded their personal item size limit and charged her $55 to allow her to board. This is a typical fraud since very few people will have a tape measurer handy to debuff them.

Well, Spirit Airlines does it again! What a scam. They advertise low rates and when you get there, they jack on additional fees for bags. Not only do they charge for carry ons, but overcharge for checked bags. They got into the business years ago with cheap flights. No fees for bags and that was one of the reasons I would fly with them. However all that has changed. They also charge for ALL items once on the flight. Soda, water, etc. The comfort level on the flight was terrible with no reclining seats. I also tried to get seat assignments and it booted me off, and when I went back to get 2 seats together the charge increased! Why are you charged for seat assignments! Never again and I will be sharing this with all I know!

Will NEVER fly Spirit ever again first that last. Was lied to 7 times by 3 people resulting in 2 canceled flights. Lost money trying to get home... was given vouchers for room and food and transportation but no one accepted the damn food vouchers... only thing left to say is never ever ever again...!

On Christmas Day I sadly had to fly Spirit Air due it being one of the only flights being having "Available Seating" but of course Spirit being Spirit overbooked their flights and were offering "FREE roundtrip flights" to anyone who would give up their seat. Me being the idiot I am decided to do so, and give up my seats for the 2 free roundtrip flights. After some haggling with the workers at the gate they promised me 3 free flights instead of 2. What they failed to mention is that these flights would only cover the "flight fee" which will at most be (in my case) $23.00... I am absolutely disgusted with this airline, they are liars and SCAMMERS. I will never again use Spirit. And to make the whole situation better they only have 2 of my 3 "Free" trips on record. I recommend no one ever give up their seat using this airline. It was a waste of time, and I gave up being with my family Christmas Day for this. Good to know what this company stands for.

This is without a doubt the worst airline customer service experience. I am a frequent business flyer and use multiple airlines. I purchased my ticket online and was supposed to received an online boarding pass and email confirmation including my receipt. I never received this email. I went online to try and get my boarding pass and the communication stated I would receive an email for my efforts. I never received the second email. I called customer service and was put on hold listening to awful jazz music.

Don't use Expedia or Orbitz or whatever. You can't trust their information, flight costs change often, and bookings can get messed up. Book directly at Spirit.com. Follow ALL of their rules VERY carefully. I try to do that, but one time I accidentally tried to check a bag at 47 lbs. because I forgot their limit was 40 lbs. The gentleman at the counter suggested I transfer a few items to my personal item and he let me go for 43 lbs. Thank you for being gracious! It made a big impression on me.

My wife booked a flight through CheapOair. Great price until you have to pay $55 each way for a checked bag. Fees and more fees. We paid for carry on and checked bags round trip. Boarded the flight. No problem at the connection in FLL. Spirit says, "You never paid for your luggage," and made my wife pay again or her luggage would be left behind. So she paid again to make her connection. Return flight nightmare. My wife gets to the airport and these idiots tell here she never paid for luggage. They argue with her until the gate closes for her flight. They do not let her board. My wife shows them the bank statements showing Spirit charged. They say no. Morons print her ticket for the next flight that evening and guess what? There are all the luggage charges on the boarding pass.

I purchased a round trip ticket from Chicago to Orlando! I had a last minute change so I purchased a one-way ticket to Orlando assuming that my return ticket was fine! I was shocked to find out that Spirit Airlines will cancel your entire trip if you don’t show up to one of your itineraries which makes zero sense since this was not a connecting flight! The no customer service desk representative brought out a binder to show that I had agreed to the contract when I purchased the ticket! When I called Spirit Airlines the rep at first refused to let me talk to a supervisor!

Booked flight through Travelocity, even purchased the Cancellation Insurance, and had to cancel the flight a couple of hours later. Travelocity said to call Spirit Airlines for a full refund. I called, there is no refund people, is credit for another flight. I called within 24 hours, and bought Cancellation Protection, and yet they stated "Unless the flight is 7 days out and you call within 24 hours from when you made the reservation" there is NO REFUND! Nowhere on Travelocity website states that refund policy from Spirit Airlines. So you pay $19 for a "maybe" refund, but depends on each airline. It's 2018 and there are still monsters like Spirit Airlines that steal people's money. SHUT THEM DOWN!!!

Bare bones airline where everything is ala carte but pilots seem knowledgeable. Also, noisy but OK for short flights. Can't bring water on board and tight quarters with little leg room.

I called today (1/29/18) to try to cancel our flight booking for 8/27 to go visit my daughters’ grandma in Colorado. She died very unexpectedly earlier this week. When I told the representative that we were canceling because of bereavement reasons we were told that there were two options. Erase the reservation and not get any money back or keep the reservation. Being very angry and frustrated I told her to keep the reservation. We have no desire to fly to a place that will only cause my kids heartache because their grandma is not there. The heartless manner with which they handled the situation and the fact that they would give us nothing back when we had already suffered a loss. We will never do business with them again!

Indeed, everything is extra... $17 for a choice for seat, $50 for one checked bag, and AFTER they sent their "please rate us" email, they socked on another $14 for "ONBOARIRVING" whatever that is... the Customer Service telephone number only gives an automated line -- no live person... I will not fly Spirit again...

The plane was dirty and smelled. The cost ended up being more than it would have on an actual airline. Treated us like we were cattle not human. Customer service is from India and is really just a waste of your telephone time. This was my worst experience in 35 years of travel and I've had some pretty bad ones, trust me. You will not save money if you even just carry on your laptop so just forget Spirit and fly with an actual airline.

Flight cancelled due to lack of crew - no pilot. No compensation for non refundable hotel and car rental. Kids sleeping in tears for last minute trip cancellation - few hours before departure for SPIRIT mistake. Cancellation due to weather or technical issues is acceptable but for lack of crew this is not acceptable.

The worst airline that I have ever been on. I booked my trip through Expedia. First of all they wanted me to pay for my carry on, it was the correct dimension and it was not overweight, but they only allow you to carry a backpack. It's weird because every other airline lets you have a carry on for free. They wanted to charge me 60 dollars for my carry on. Of course they don’t tell you that before purchasing your ticket. I showed my military ID and told them if they have a discount, usually other airlines have discounts on bags.

First time flying Spirit as I made last minute travel plans, not knowing the difference between a carry on charge and flat fee for personal items so I paid for 2 carry ons, even when I should not. Called phone support twice and got two different answers on how to get reimbursed for the two carry ons I never had as myself and partner each had a personal item.

Our flight on 1/14 scheduled to depart Atlanta at 10:42 to Boston was delayed until 130 pm because as was discovered Spirit didn't have a plane or crew scheduled. A plane had to be brought up from Ft. Lauderdale and a crew scrounged up last minute. This info was divulged by a member of the flight staff. How is this possible when the plane was almost sold out? Saving a few bucks isn't worth it. Don't fly with this makeshift outfit! The planes have cheap thin seats, barely a tray table, fees for anything, and the bathrooms were filthy. The only saving grace were the friendly attendants.

This is my first time flying Spirit and it is safe to say I won’t be flying with them again. I received the e-mail to check in early. I did it and could not check out. They allow 17 or 18 spaces for your name, and mine is more than that. I could. It check in early online in order to avoid all of their extra fees. At the airport, they would not help me. I needed paperwork. Who carries a printer around to print from their mobile phone while out of town? So I call and after spending a good 20 minutes on the phone, they won’t help me either. I needed to call.

We waited, on time, at the gate for our flight out of PHL. Zone 1-3 was called. Was turned away and told to wait for our zone. Next thing you know they are closing the doors due to overbooking, and booted us off the flight with no explanation. We were told by an extremely rude employee that "y'all should have got in line" and then left standing there with no Spirit employees in sight for a half hour with no idea what was going on. When the employee got back, she was beyond rude to us and several other customers. They did not offer us a replacement flight and no refund. We are sitting here trapped in PHL with no idea what to do.

Spirit canceled my flight without notifying me, purchased tickets in August for flight from Cleveland on November 15th to Las Vegas, returning through Akron on November 21st. Only when I got to the airport on November 21st in Vegas did I find out I had no way home. It cost me $1900 to fly home with another airlines. One would expect if a flight got canceled to be notified, then to have my flight re-scheduled (Spirit canceled the flight because they stopped service to Akron) fly me into the closest airport, they left me stranded in Las Vegas, then they didn't refund my money when they cancelled my flight. Unbelievable!!!

My wife was to take a 1 hour Spirit flight to connect to another European flight. She would have had a 4 hour layover, which was ok. Text messages started coming in from Spirit pushing the delay time 1/2 to 1 hour with each of the 9 messages. She was also requested to come to the airport at the original departure time, despite the projected delay. It became clear that she would lose her ticket to Denmark if she didn't find another flight quickly. This cost over $400. Spirit was absolutely no help and the only reimbursement offered was 2 vouchers for $50, which she will never use, because she rarely travels on Spirit routes and now has no confidence in Spirit Air. The tickets may be cheap, but customer help and fair treatment does not exist with this company.

Do not make the same mistake as mine by flying Spirit. Very tricky company - making up low airfares by charging $45 for a carry-on, and $42 for a checked baggage, if paid online prior to the departure date; or $10-$15 more, if paid at the airport. During over 1-hr flight from LAX to Oakland, no beverage, not even water, was offered. Taking off and landing were rough.

Bought a round trip ticket to San Juan Puerto Rico. Because of the hurricane I asked for a refund. Spirit Airlines does not give refunds for any reason. Tried getting a refund through my bank still no such luck. Ticket purchased in July for January. Now I'm out $315. DON'T BUY SPIRIT. RIPOFF.

Very disappointing experience. Cancelled flight at 6:45 pm which was scheduled for a 7:00 pm departure for mechanical issues. No regard for the passengers... no offer to help get to our destination thru other airlines that had flights available in the time window. Offered a refund! What about the 15 year old girl that would have to spend the night alone in an airport! What about the 85 year old woman who had surgery scheduled the next morning? Their answer was "things happen." Yes things happen, when enough people stop flying this airline and they go out of business, things will happen. Wake up Spirit... you had potential, you’re blowing it.

Fares seem cheap, but they're not. After being charged another $82 for 1 checked bag (more expensive for a carry on), my 70 year old mother's flight was canceled due to an issue at the airport. She was trapped in the airport for over 9 hours. I realize the airline didn't cause the power outage at the airport, but not allowing her to leave was ridiculous. Plus, she's diabetic and had 9 hours with no food. When she asked the airline for a cookie or snack, offered to pay, they refused and gave her a bottled water instead. She's diabetic Spirit! You put her life in danger. Thankfully a kind worker at a store at the airport who was shut down as well, allowed her entry to buy chips. Now we've spend over 4 hours cumulatively trying to change her flight and Spirit won't let her take any flights unless they are priced less than or equal to the current even though their website and emails say they'll cover the difference if the price is higher - THEY DON'T.

So after reading a lot of reviews about this airline I decided to give this airline a shot even though I was hesitating as some reviews were absolutely horrible. I wanted to bring my 5 yr old daughter to Orlando from Hartford CT for a quick Disney trip during Xmas time. I'll start with the pros: the base fare and add ons to keep costs down so it's pretty cheap if you don't have any checked luggage. I paid 60 bucks for 1 piece and an additional 50 bucks to guarantee seating together. Another pro was some of staff were helpful and pleasant.

It is much better and cheaper to use another airline. I had to pay $13 per seat in addition to my normal airfare, then $46 per checked in bag, but because my checked in bag was over 50lbs by 2 lbs, I had to pay an addition $30. $76 per a checked in bag!! Absolutely ridiculous. So almost $90 in addition to my purchased ticket. With horrible service too. Trust me fly United or American. In the long run it's cheaper and much better service.

So as a background statement, I've only flown Spirit twice (only because I had bought round-trip tickets). Both trips were miserable and I wish I'd chosen another airline. They treated passengers as cattle and almost refused to let my girlfriend board after she checked in using their site. While, there were some staff that "broke the rules" to let her on, that should never happened. It was an issue with their site. Regardless, we decided to put it behind us and enjoy the flight... Well, we thought we would. The plane was as old as they come, the staff was rude and at the end of the flight, they had the opportunity to redeem themselves. They offered free airline miles... At the cost of your social security number... So... Not free?

Terrible experience! No real savings after paying for boarding pass, seat section, drink, snack, carry on, bag. They overbook their flights & close the door 30+ min before scheduled departure... causing people to miss their flights. This is a terrible way to compensate the overbooking!!! Never again!!!

We fly to the Dominican Republic last month and when I saw we were to fly on Spirit Airlines I was a bit skeptical! I had never heard of this airline and thought, “Oh no I bet it is one of those small planes!” I was pleasantly surprised when I saw the plane and how many people were getting on. The people on the plane were very friendly and worked really hard while we were on the plane. I would fly with them again and wouldn't have a problem telling others to try them.

I am SOOO disgusted with Spirit Airlines. They lure you into buying an airline ticket by advertising "cheap" tickets. Well that is a COMPLETE LIE!!! You end up paying more than the other airlines because they have fees and charges for EVERYTHING... And those fees are NOT cheap!!! I'm appalled that this company is allowed to do this and I wish there was a way for every person to know about all their awful fees before purchasing with them. I will NEVER purchase from them again and I will warn everyone I know to avoid their company at ALL COSTS... Literally and figuratively!!!

The planes were new and very clean. Not much leg room; seats seemed really small, and I'm an average size person. Ticket price was good but too many fees. Departure and arrival were both on time.

As others have mentioned, the website was impossible to navigate. The customer service number left me on hold for over 15 min per call. Finally I went to the Spirit counter during another trip to the airport. Staff were rude and attempted to charge me the "last minute" baggage fee that I was there to avoid. When I told them that this was the WORST customer service I had ever experienced and left the counter, they cancelled my flight (I did wonder about the smirks as I walked away). They did NOT notify me of this either via email or cell (both were in my reservation). I discovered it after another 12 minute hold with their 800 number. Never, ever again.

I will Never Be sucked into their LOW airfares again. Ended up costing us more than other flights we checked on. Seats were extremely small. Thought we had paid for baggage online both ways, but they charged us another $100 for return flight since we couldn't find our receipt. And luggage can only be 40# not 50# like most other airlines. They were rude and unfriendly.

Spirit is the worst airlines! You think you are saving but you're not. I am done and will never fly with them again! I am a club member and had purchased 4 tickets Chicago to LA. We have a family medical emergency and they will not give us a credit or flight change. So my daughters are going to go without me, not to our liking but we stand to lose a lot of money. We asked them to switch the paid for checked bag to my daughters' name and they will not! They want me to pay 80.00 for the bag to be switched. The bag is bought and paid for, but the person it is under, me, is now not flying and they will not switch it to someone in the party. THIS IS OUTRAGEOUS! They are the worst!!!

Awesome! I am so happy with them, as a single mom of teenagers I can say Spirit is the only reason I was able to attend USMC graduation. The low fares, the check in counter were so helpful, and even my bags were handled and not damaged. Fast, friendly, beautiful take off and landings, crew were friendly, my Marine received free bags and included an additional one! The seats were nice, really don't believe the bad reviews. Just a great company both new concept on bags, and they will be successful and my next flight will be with them!

I attempted to check my husband and I in online. The web site was an absolute nightmare, clearly designed to force me to disclose personal information against my will. First, the site had me living in Texas when I live in Oregon. Once I fixed that, the preflight check in process took over 30 minutes and repeatedly stalled when l refused to agree to a $9 fee to join their ridiculous club. When I finally gave in because I was running out of time, they charged me $59.95. I ended up getting charged $62.00 for two bags. I've never had such a bad airline experience in my life. When we arrived at the airport the employees looked and behaved like they were fresh out of high school. The baggage girl actually smirked at me, when I asked a simple question. They didn't care at all about their customers and didn't want to help or answer any questions.

This is the worst airline for charging extra fares. They brag about being cheap but after you purchase the ticket everything is extra. In addition, most airlines are 50lbs bag weight but they are only 40 but you don't figure this out until you've already spent an extra $80 (because they charge for bags both ways) then they want more money. Worst airline experience of my life.

Before I flew Spirit for the first time this past week I checked out the online reviews, which are, like, 99% terrible. But I did my research, watched the online videos on how to vacuum pack clothes and toiletries, I measured my 18" by 12" x 8" "personal item" three times, and guess what -- I had no problems whatsoever. The flight attendants were super friendly, the seats were super uncomfortable (like 1/4" thick Ikea chairs covered in Naugahyde), and while the legroom wasn't great I've actually sat in smaller airline seats on overseas flights where my knees touched the seat in front of me. I'm only 5'2" so that's something. Spirit's leg room wasn't the worst, however the planes were all very new and I felt safe.

They are perfect for smaller, shorter flights. When I need to see friends or family for a weekend they are a nice, cheap alternative. When I had to fly out of state for a funeral, Spirit was the only one not charging an arm or a leg for a flight. Whenever I have had an issue they were always quick to respond to me. Being in the travel industry myself I appreciate them.

We flew yesterday from LAX to Pit on a plane that had the rock hard, bolt upright, short seated version of a real airline seat. I am a small person and there was no way to be comfortable, especially on a cross country flight. I am not a fan of the fee system, the light baggage requirement, or the fact that you can't get so much as a glass of water without an extra charge, but I do expect a seat that does not inflict pain. They got us to our destination on time and in one piece, which is huge, but I will not be a repeat customer.

I booked a flight for my kids to fly home from college for Thanksgiving and the price dropped from $109 to $79.99 pp one way and $109 to $59.99 the other within 2 days. Spirit really stinks and the website wouldn't let us use our $9 fare club membership or apply any of our reward miles for this purchase. The customer service rep didn't even answer my question and with the long delay has made it pointless. I wanted a price change prior to the charge posting to my Spirit Credit Card - which I'll be canceling because I have yet to find any benefit in having it.

My husband and I flew out 9/7/17 from Chicago to Cancun and the morning we were leaving they cancelled the second 1/2 of our trip from Dallas to Cancun with telling us the soonest we could get out to Cancun was Monday. Delta to the rescue!! Same exact thing happened when we were flung back on 9/14/17. Absolutely no explanation at all... we will never ever fly SPIRIT AIRLINES again!!

I wish I could give a ZERO!! My flight from Minneapolis to Dallas has been canceled and they finally booked us a flight for next day. Their rude and unresponsible staff made us standing in front of check in gate for 4 hours to book a hotel room for non-local passengers, seriously 4 hours!!! We asked them to call a manager a million times and at the end at 10 pm someone (a supervisor) came and told us there is not any hotel available in the area!!! NOW it is 4 AM and we got stuck in this freezing airport!! Really freezing!! We could not even eat something last night because all security gates were closed at 10 pm. I wrote this review to tell you people don't buy tickets from this silly airline. This airline won't take the responsibility of their cancellations and their really rude staff will not even respect you as customer.

I was scheduled to take a %am fit out of Boston on Sept 11th, 2017. The flight was canceled due to bad weather. Customer service then rescheduled a flight the same day from Boston to Myrtle Beach via Cleveland. There were many others on the flight from Boston to Cleveland headed to Myrtle Beach, as well. When we arrived in Cleveland we were informed that the flight to Myrtle Beach was canceled. I was then told that a flight out to Myrtle Beach would not be available until Fri. Sept 15th. After a lengthy discussion, I was told that they would fly me back to Boston (I had a place to stay there) and I rebooked a flight out for Thurs Sept 14th. I was not given a confirmation code nor did I have an email sent to me regarding my flight info. I called the customer service line and the message was the wait would be about 40 minutes.

They are rude before you even get on the plane. Lady at gate said I was being called overhead to board. I did not hear anything. Then she yelled at me saying, "Where were YOU??" I ignored her and got on the plane. We sat for another 10 minutes waiting on others to board. I wonder if she yelled at them.

Beware booking a flight with this airline, as they have fees galore that they absolutely will not waive, no matter what. Their customer service team all sound like emotionless psychopaths with no soul. There is nothing they can do for you, as the customer. Once you sign your soul to them, they could care less about your experience. They do not intend to create recurring customers by satisfying first timers. They just want to book their flights, and charge for everything else above and beyond the seat.

I bought a flight ticket from Spirit for the 13 of September for Puerto Rico, after being stuck in Orlando because of hurricane Irma, since the 7 of September. After making the purchase, I notice it moved to the 14 of September, and right away I logged in to try to change the date for the for the 13 which was the original date I selected and it was asking me for another $90 freaking dollars for the change!!

I had the displeasure of using them a couple of times now. There is zero customer support. They encourage you to use their awful website where you cannot really do anything. I booked 3 flights online - all 3 times, I never received a confirmation email - not in spam or anywhere. I had to call in to make sure it was booked - it was. They said they would make sure to email me the reservation. Never did. Another call to them (hold time 30 mins-1hour) to speak to a rep who clearly doesn't speak English. The second time I ended up booking the same flight twice because I never got a confirmation email and assumed it was an error on my side. Nope, they just suck that bad. The lines at the airport are absurd. I HATE HATE HATE this airline. Never again. I hope they go out of business.

We were 1 hour late getting into our destination and no one was in place at the gantry to help unload us. We didn't receive any snacks too. And a bottle of water cost $3.00.. and tray tables were so small. You couldn't put your electronics in front of you. The backs of every chair were stripped down to add more seats. Very uncomfortable. And last but not least baggage fees were astronomical.

Everything about the flight itself was ok, but my granddaughter was supposed to return home with me. Her mother was in ICU and she wanted to stay with her, understandably. However, Spirit made it impossible for me to get a refund for her flight, which was not used. They said my daughter had to sign a paper proving she was ill. She was on a ventilator and could not speak. She was in a coma!! How unfair is this? They said, "That's the rules," and that was the end of it. They owe me for a flight that was never used. I hesitate to fly with them anymore because of the way they treated me. I still haven't gotten a refund.

Spirit Air canceled our flight 2 hours before take off on Monday Sept 4th - for no reason! Not only did they cancel our prepaid flight, they’re booked us to Houston TX in the middle of the disaster!!! Are they serious? We were headed to Orlando FL (way ahead of the hurricane). Why in the world would they cancel at the last minute and then book us to Houston TX? NEVER EVER AGAIN will we use Spirit Airlines. I strongly encourage everyone to NEVER use this company.

My family and I planned a trip to Puerto Rico from Sept 22-Sept 30 with Spirit Air. Due to Hurricane Irma affecting 1 million people in PR we need to cancel this trip. Obviously, I cannot control catastrophic disasters however Spirit Air is not willing to provide us with a 100% refund even after knowing the effect it has on PR. For heavens sake, the airport are all closed completely! I find that ridiculous and so very inconsiderate considering the impact that the hurricane has left behind.

This is the worst airline I have ever flown, they will nickel and dime you for just about anything. You will be charged for your e-ticket if a staff member prints it. Even water, coffee and tea is charged, which should be complimentary. The fees for each piece of luggage is outrageously high and the carry-on is charged even more. My husband's id was verified on checking on the departing flight, but not mines at all. And on the return flight only my id was referred in check in but not my husband's. Quite contradictory.

I went to check in for my flight 09/06/17 and their check in machines were down. Both of them. Had to get in line at the counter. 2 people ahead of me and no counter personnel. By the time they came to wait on us and got to me I missed my flight. No refund no compensation no nothing and I spoke to Sissy who was top manager as she stated but she did nothing. I will never fly with them again. They are a horrible company who doesn't care about their customers who they wrong because they will always have other customers who fly with them no matter what people say about them. Unless people stop using them I know they probably won't read this and definitely won't care but I am putting this out there anyways.

I have travelled all over the world and flew Spirit for the 1st time... I would never ever fly again if they gave me a free ticket. Sat on plane for 2 hrs. and no one told us why and finally said the reason and then did not even offer us a glass of water. Many people got off the plane to not return but I had to be where I was going to Detroit... It was a nightmare... And by the time I paid for baggage, etc. it was no bargain and the crew looked like the cleaning people.

We booked a flight to Las Vegas for our anniversary thinking we were getting a great deal on our flight. The cost to ship luggage, any snacks and or drinks, was an additional cost. Other people on the flight were loud and obnoxious and unruly--obviously intoxicated and the stewardesses did nothing about it. They were NOT helpful at all. Then, a year later, I had fraudulent activity on my checking account from Spirit Airlines. I have NO financial affiliation with Spirit Airlines what-so-ever, including credit cards, etc. SUPER DISSATISFIED & UNHAPPY! Never use SPIRIT AIRLINES!

I would give Spirit a negative five rating but the rating does not go that low. You definitely get what you pay for with this company. They appear to be cheap but nickel and dime you for every little convenience possible (i.e. leg room, luggage, a comfortable seat, etc.). We had the unfortunate luck of flying back to Houston the day Hurricane Harvey hit. I do understand that this was an unforeseen natural disaster however every single airline had the common sense to cancel the flight the night before. I called the Houston airport and verified that all flights were cancelled except Spirit, so when I called Spirit they swore to me the flight was still on time. I called twice the night before and again early in the morning the day of.

I have flown Spirit Airlines a few times from Pittsburgh to Fort Myers and the experience was great. The personnel at both airports were great, greeting happy. The flight crew was pleasant to board and I felt safe and secure on the journey.

Flight 303 from Atlantic City to Orlando to Ft Lauderdale was a very unpleasant experience. The flight did not take off for a very long time due to technical problems. The flight attendants were in their own little world. They could care less about the passengers on flight 303 out of AC. The plane could not take off. Something was wrong. Plus they were not nice women at all. Argumentative is a good word for Myrna and Alisha was rude. Not good employees when management is not around.

DO NOT USE THIS AIRLINE... Goodness... this company charges for every little thing. Yes they charge for carry on, they charge a high rate for luggage... there is a charge for your seat... and if you have a connecting flight then you have 2 charges. They will nickel and dime you to death... and sad to say it's not nickel and dimes they are charging. I am so sorry that I ever booked a flight with them but it will be my last and I am trying to get the word out to everyone I can to avoid this airline.

They are the most disorganize airline and poor quality customer service. I would never recommend this airline to NO one. You pay $50 to 80 on your personal baggage. This is ridiculous.

Horrible airline. Its the worst custom service (no service) I ever experienced. No wonder there is always a long line at the counter. This airline doesn't care about customers. Please be wise and save headache, stay away from Spirit Air. They are happy to take your hard earn money and ruin your vacation. We were flying from CUN to LGA with connecting flight at FLL, missed the connecting flight due to delay arrival to FLL and short connecting window. There were already a long line at counter with other customers missed the connecting flights. Wait time just to speak service representative... over 3 hours. And all they gave excuses. Because of weather, immigration... not anything under their control. I have to spend extra money to find the alternative way home. Please stay away from this airline. Worst airline ever.

If you pay an extra $45.00 when you purchase your ticket, you can cancel at no charge for up to 24 hours prior to departure for no reason at all. Their policy is lousy as is their customer service. Good luck trying to speak to a living human being; it's impossible, no matter what number you call. The only good thing is the low airfare prices, but they nickel and dime you for everything else. One of their airport hubs is very close to where we live, so the convenience offsets some of the nonsense.

Spirit Airlines grab you as you are purchasing luggage. So I flight down we had one carry-on price of $42.00, check in bag $31.00. On our return flight within 4 days the carry-on bag went to 50.00 and the check in bag went to 42.00. Why would they charge such ridiculous prices. Be Aware. Yes flight was 150.00 round trip, reasonable but then they slam you with the baggage prices. Also, they do not offer any drinks or snacks for free. You are charged 14 dollars includes 3 ginger ales and a cheese package. Not worth it. I will no longer ever use Spirit Again. The only thing that was a positive is we made our flight back to Boston.

I arrived at the gate @8:16 and the gate closes at 8:14 but it was a two minute delay and they told me I can't board for security reasons! I went to Jet Blue and thank god they had another later flight to my destination in Florida which was only a $40 difference but I explained my situation to several of the jet blue employees and they said They should have never denied my flight for 2 mins! Jet blue assured me that they would have never done that to a customer and I regret not booking with them in the first place! I tried to save $40 but in the long run now I lost $156 so from now on, Jet Blue is always gonna be my airlines to Florida! Spirit can go bury themselves in a ditch! Voracious money hungry pieces of crap!

I was held at the Fort Myers Airport in April due to the flight being oversold. They gave us a voucher for two free return tickets anywhere Spirit flies. They gave us 60 days to book the flight and I think they could be for anytime over the next two years. We booked the flights to Las Vegas from Detroit and returned from Los Angeles to Detroit in October from October 7th to October 16th. The value of the tickets were $686.00 of which we paid $199.00 for the taxes and fees.

Canceled a flight without notification by email. No reimbursement for hotel or car rental. Next flight almost 48 hours later on a week vacation. No notification to check bags 24 hours in advance online, otherwise fees are double. To sign in at counter, additional $20. Extremely rude supervisor at ORD named Suzi-Lazy, uncaring, and completely unhelpful and unsympathetic - gives the airline and even worse reputation and needs a course on customer relations. I'm a multimillion mile flyer - this is by far the worst airline ever, including those of poor 3rd world countries. Avoid at all cost. There are many other reviews that basically say the same thing. There is no customer support by phone. All this airline can do is apologize and occasionally fly.

I don't know that I have ever experienced anything like the horrible service I saw on Friday. I was at the airport 3 hours early and at the gate. When we arrived we asked the gate agent to confirm our gate. We thought it was strange that she looked at the screen, make a face and then told us that all was good. In hindsight, we just lied to our faces to avoid having to help us. My wife and I sat right across from the gate waiting for an update. At around 9:40, I randomly checked my email only to find out that our flight had been canceled 45 minutes ago. No announcement, no recorded call, no text.

I knew better than to book with Spirit. They are by far the worst airline, with the worst customer service. Today they told me that it was my fault I missed my flight -- after they changed the time to 40 minutes earlier. They said they don't notify customers if the change is within an hour. Terrible customer service. Terrible. Terrible. Terrible.

When I made roundtrip reservations for a trip from Myrtle Beach to Plattsburgh, I made a mistake and clicked on "Checked Luggage" inadvertently. When I tried to go back and remove the checked luggage, the system would not let me. That error cost me $120. When I called Spirit, I was told that they do not refund, but would issue a Reservation Credit. Problem is: I have to use the credit within 60 days. Big problem with that: I travel about once a year, so the credit will be expired when I am ready to travel.

If I could give Spirit a negative rating, I would. I had no previous experience with them, so didn't question it when Expedia booked my return flight from Seattle to Atlanta on Spirit. In short, this airline is a scam. You may be paying amazingly cheap prices for the ticket, but by the time you pay for checked baggage, a carry-on, the exorbitant prices they charge for in-flight snacks and beverages, you will end up paying more than you would have for the same trip with a different airline. What made the least sense to me was the stop in Detroit - everyone got off the plane, waited around the gate, then got back on the same plane to continue the flight to Atlanta. Ridiculous is a kind descriptive. The flight crew pushing credit card applications during the final minutes of the flight to Atlanta was beyond absurd. I will never fly Spirit again, and strongly recommend that anyone considering flying with Spirit look elsewhere.

I had a flight from Guatemala to the States and was already dehydrated from the illness I suffered while traveling. Once through security, I bought some bottles of water to take onto the plane with me, but the Spirit associates told me that I was not permitted to bring the water onto the plane. I was forced to throw the water in the trash. Then, once on the plane, I had to wait a couple of hours for the opportunity to buy bottles of water for $5 each. I know Spirit only cares about money, but I will never fly them again considering that they care much more about a few bucks than about my health.

I booked a flight on Spirit Airlines and I needed to cancel because my doctor didnt allow me to come down for the procedure because of a serious medical condition. They gave me the runaround for two weeks. Still have not got my money back. They kept the flight active. Long story short the flight was canceled so I wouldn't have been able to even make my procedure which would've caused me to lose my money that I paid for my procedure in the first place... Scam.

I had flight from Portland to Chicago. I was having additional baggage. So I booked it online and paid appropriately. Later when I got my bags, it was in the worst condition. The zip was broken, top end of the bag was damaged as if some wrestled with my bag and had done rock bottom on it. Luckily I didn't have anything fragile in it. Otherwise, it would have been a big loss. Caution for future travelers. Never use Spirit Airlines if you have many baggages.

On 6/25/17 and 6/28/2017 the start of the flight was rough and my family was scared for their life going and coming back home on the air lines. This has been the worst experience I have ever been in on a air plane. I can understand turbulence can happen but to feel like the plane was going to crash on both flights is something my family and I would not like to go through ever again. At the return home flight 440 the plane was delayed, overbooked and dangerously unstable. After a two hour delay coming home on 6/28/2017 we boarded the plane to wait another hour on a hot plane. The air was not working, the bathroom water was not working, the staff was terrible and rude. When I returned home I made a formal complaint to the company and they offered me a fifty dollar voucher for my family of four after I told them we was scared to return.

After paying $52 to check a bag on flight NK705 from LGA to FLL. Once I got to Fort Lauderdale my check bag was damaged and wrapped with tape. Spirit baggage claim didn't want to help and sent me to TSA... TSA did nothing and gave me a card. I went back to Spirit airline. Asked for a manager. The ticketing agents dismissed me. Try to push my bag to the floor after which they got the sheriff. LESSON FOR ** PEOPLE. DON'T FLY SPIRIT AIRLINE. ** NOT WELCOME OR HAVE RIGHTS...

I was on time for my flight and when tried to check in they wouldn't give me my ticket. They said I was late and I wasn't so I missed my flight one hour before it took off. That's why I'm going to sue there is.

Bought the cheapest ticket online. If only I had read the reviews. The airline changed departure times and gave conflicting arrival instructions through a series of 14 emails beginning the night before departure. Following instructions that the flight was delayed two hours, and to arrive 2 hours before departure. We left for the airport accordingly. During the drive to the airport, another email was sent that the departure time was moved up again. When we got there thinking two hours early, my husband was rudely told he had missed his flight. No refunds, no apologies. But the worst was yet to come. He still needed to get to Portland. The last and only seat available was $600 first class. Not wanting to miss the funeral, he bought the ticket from another airline. So to travel from LA to Portland Oregon we spent $800, because of Spirit Air incompetence. I Will Never Use Spirit Air Again.

I understand that Spirit Air is a low budget airline, so I know not to expect all the thrills and frills that come from other airlines (like snacks and two free personal carry ons). However, Spirit Air is a business that needs to cease and become defunct. I don't wish for people to lose their jobs, but Spirit needs to be out of business. They do not know how to treat customers and they also lie to customers as well. I booked a ticket from Atlanta to Chicago for an early am flight. At first they delayed the flight, (no call or text with this information by the way... Found out via speakers at the airport) and then cancelled the flight due to "weather." Now, how is it that the weather is only impacting SPIRIT AIR??? All of Southwest, Delta, United etc flights still went to Chicago. I get to the counter to speak with an agent, and they say they can't do anything about it and I have to get a refund or go tomorrow morning.

What a horrible airline. They don't care about anyone. Not their customer. Not no one. On July 15, 2017 I had a return flight that was delay then finally cancel leaving in me stranded New York with nowhere to go. They claim there were no flights to Orlando til two days later. No vouchers, nothing, just excuses. I had to spend an additional 600.00 to get home. Please someone close this airline down. They play with people livelihood and don't care. Never ever again will I fly this horrible airline. I hope to speak to corporate soon.

If you are planning on flying in the future DO NOT BOOK WITH SPIRIT!!! They cancelled our flight, claiming it was "weather related." Meanwhile every other airline was deporting and arriving, including Spirit was arriving. An hour later Spirit sent out a flight to Atlanta, and claimed they couldn't send our flight out because it was still "weather related." After requesting to speak with the manager, the airline called the cops instead. One hour later, we finally talked to the manager where they refused to give us a hotel to stay in, a rental car, or a refund. Not to mention the next available flight for Spirit is Thursday (2 days later)!!! So they expect us to pay for a hotel for the next 2 nights, and a rental car. In order to get home tomorrow we had to get a flight with United at 6AM to Newark, where I'll have to catch a ride and get dropped off at Atlantic City to pick up my car. Oh, and I'm sleeping in the airport. So, share this, DON’T FLY SPIRIT.

Booked a flight thru CheapOair, and Spirit turned up. It was the lowest price and a non-stop from Seattle to Detroit and got me there at a reasonable time. One: They charge for everything and I mean everything!! $104 round trip for one checked bag (ticket + bag $500 so far) since I wanted some legroom due to having stents in my legs, I had to pay an extra $40 round trip. Tried to call them and ask about medical conditions but got tired of waiting on hold for over 30 minutes. I had my backpack and measured it, figuring it would be close on size to their Free one carry on bag. Got to airport and they said it exceeded their allowed dimensions, so had to dole out another $94 round trip!! So now cost is $634!!

Horrible customer support, misguided website, took money out of my account instantly within three seconds. Try to cancel my reservation, took $180 penalty to cancel all within 3 seconds. Waited half hour on the phone, rude customer service, gave me only partial refund. No wonder why these airlines are making cheating honest customers.

Horrible. God awful experience! Could not find anyone who knew, or experienced the process of going through the process! I left a computer at the side of my seat. Walked off the plane through the no return gate and remembered my computer. Went to Spirit desk and had a bear of a time with the fellow in simply getting making a phone call and having someone check! My computer was in that little space between the window seat and the plane. Not highly visible. People getting off the plane are interested in getting off the plane, not looking for a relatively hidden computer. Nobody would allow me to explain and pass the information to onboard personnel, where the computer was located. Hey, my mistake. HEY... SPIRIT give a ** attitude in helping.

Took my family to this airline. Missed the flight because of the employee and staff working here. One staff told me I did not require to check in at the beginning and told us walk through. When I was boarding the flight they pulled my family to the side and let everyone in and then talk about my problem last. I would never take this flight again because they are discriminate to racist. Never again taking this airline.

I was scheduled for a very early morning flight from Atlanta to Houston in February. I had a situation that caused me to get to the airport much later than I needed to be, and after being in line for 30 minutes the plane was boarding and there was no way to make it to the gate. I don't blame the airline - this was my fault. It was Super Bowl weekend and I didn't see the email from the previous night warning me about the extremely long lines and I missed my flight. I blame them for the incredibly rude and condescending way the agents spoke to me. Even before I found out they weren't empowered to help me salvage the situation, they were unprofessional and stood around the counter chatting and arguing about who was going to help the next customer.

I took the flights from Chicago to Houston, Spirit Airlines lost my checked bags, for this bags I paid 52 dollars, and next day when I call them they just told me to wait. After 12hours they said found the bags, they will let delivery company send to me, and told me will take 8hours, that's sucks, from airport to my place only take 20 minutes, they said take 8hours, and then just hung up my phone. They even don't care my feelings, no matter how many times I call, just hung up my phone. Spirit Airlines is worst airline in the USA.

Where do I begin!!! My wife and I travel all the time up to three times a year. My wife is a smart shopper in that she tries to obtain the best possible fares for our travel. Spirit Airlines seemed to offer the best price and a direct route to our destination - Boston to Las Vegas. Little did we know that that was just a bait on the hook. First, and because of family issues, my wife tried to go online to make some changes. Their site is not consumer friendly and it was impossible to do any changes. After an hour of frustrating trials online, she decided to call customer service. The wait was over an hour, and then the rep had such a strong accent, that she had him repeat himself numerous times to try and understand the reason behind the hundreds of dollars charges for the changes.

My cousin has been travelling the past year with Spirit and never had a problem until tonight. We checked her in for her flight to Honduras and the lady gaves no problem. She paid for her luggage and we were or so we thought. When it came time to go through security there were 3 women at the door checking the boarding pass and very rudely told my cousin she had to go back and pay for the backpack. Meanwhile other passengers were passing without paying or being checked. We asked to speak to the manager. They told us in a very nasty way to go back to check in.

1. When you purchase a tickets and 2. Have been cancelled because of cancelled flights, later look at your credit card statement. Somehow I was charged for 4 tickets, all for the same dates and credited a lot less than what I paid. My friend took me to Chicago for my morning flight departure from Spirit Air Chicago O'Hare to Las Vegas for my nephew recital and other nephew’s graduation. When I arrived at my gate around 6-7 am I was told my flight was cancelled, I had already gotten my booking ticket before I left home, still no call, text or email telling me my flight was cancelled, so I went to the ticket area to cancel my reservation and refund.

This is the worst experience I have ever had in my life! First, let me start by emphasizing that I cannot believe this airline is still in business after all you're doing to so many people at the same time. I had two flights canceled. I had to wait over three hours in line to find out my second flight was also canceled. When I got to the counter the customer service rep told me she would be giving me my money back since there were no more flights going out that day. I have been waiting for an entire week and no refund has reflected on none of my statements. I called you and now I am finding out that this request was never processed, and to top it all off, I am being told that I have to wait another seven days for you guys to process my request and refund my two accounts.

I was on a flight in January coming from Cayman Islands to North Carolina airport this past 2017. At that time the attendance got on the loudspeaker and said that anybody who applies for a spirit credit card can have 150,000 Mi free even if they are not approved. I believed it and filled one out. It was just a little form and had no information about the credit card interest. I was not concerned because I would probably not have activated if it wasn't good. I forgot about it and six months later I got a credit card in the mail from Spirit Bank of America. The percentage annual rate was much higher than what I had.

Had a flight canceled two hours before a flight out of Houston on a holiday. Upon contacting Spirit customer service I was offered a flight out the next afternoon or the following day. I had work meetings beginning the next morning and plans for that evening in my destination city. I had to get home that night. Requested the airlines book me on another flight that evening with another airlines (there were 10+ flights leaving the same airport that day with availability) was told that Spirit does not do that for customers. I cancel the flight and book with Southwest, for an additional $100 - on top of an $80 flight.

When departing out of the Houston International Airport on 7/5/17, I experienced terrible customer service from both Spirit Airlines ground staff at the baggage drop off and TSA. The Spirit staff were not polite when asking for help and didn't provide accurate information when asking for assistance with baggage information. TSA was unwilling to accommodate my pleading request to use priority check-in to avoid missing my flight. Getting to the airport at 5:25a should have been enough time to make a 6:30a flight. The service and attitude of the Spirit ticketing and gate support as unacceptable. Spirit should learn better CRM. Spirit should inquire with United on how to provide better customer support.

I booked a trip to Las Vegas as my first vacation in 5 years. My brother was getting married so I took my son, boyfriend, and mother. It was the cheaper option by at least $200 but PLEASE don't let that fool you. The listed price may LOOK cheaper but with sneakily added on fees it's not even close. Let's start with baggage, $30 each way for luggage under 40lbs (most airlines allow up to 50lbs and if they charge it's much less that that). I waited until about 3 days before my trip to pay for my baggage and they charged me an extra $10 each way. So for 2 suitcases I had to pay $160.

I was attempting to book two flights but didn't correspond simultaneously... I booked the first flight. Then upon booking the second flight... I realized it wasn't available. I called customer service to cancel the initial flight since my associate was travelling with me. Customer service issues me a 60 day credit in lieu of a refund. I felt the credit time was too limited but was reassured that an extension could be granted. I called to book my flight today expecting to redeem my credit. Customer service informed me that because of the one week discrepancy... My credit is null and void. This company is definitely a scam and lacks the moral compass needed for success.

Spirit cancelled my connecting flight (along with ALL of their flights that day) from Ft. Lauderdale to St. Thomas due to "bad weather"... funny all other airlines were managing to get out that day! Then they say they will refund you but can't tell you the amount. My BF and I had to pay another $711.00 to book with Jet Blue (super nice company) in addition to the $1300.00 we already paid to Spirit. We were stuck in Ft. Lauderdale for 2 more days before we got out (another $140.00 to stay at a Days Inn).

While flying with Spirit on June 24, 2017 was the worst experience of my life on a flight. Customer while checking in was the worst. The customer service workers were rude and un professional. They speak to you with such rudeness!! I paid $222 for bags and the worker tried to charge me another $136 for the same bags. The flight attendant which was male was also rude. Before I could finish talking to him he walked away. I tried a second time and he did the same thing. The flight was freezing and of course no blankets. Couldn't sleep due to the seats didn't recline. Can you imagine a 5 hour flight sitting straight up the whole time. My luggage was ruined and my shoes.

We were very nervous given all the negative reviews but I have to say we were pleasantly surprised! The cabin crew was very nice and although we had a booked flight other than the crew asking for volunteers no one was booted off the flight. The planes we took were very clean and I watched the attendant frequently check the bathrooms to make sure those were kept up to order as well. We paid for bigger seats so I recommend that highly! I would definitely fly with them again! Very pleasant all six times over an 11 day trip.

My wife and I booked a round trip from Philadelphia to Dallas on June 17, 2017 to June 24, 2017. Both flight were cancelled. On the 17th there were nine, yes nine delay notices then on the following Saturday the 24th there were 5 delay notices until the dreaded cancellation. Our checked bags were paid for but never saw the inside of the plane. Spirit rebooked us on American Airlines both times and we had to pay their baggage fee. I inquired at the airport about a refund. The Spirit employee said the baggage fee it's non-refundable.

OMG!!! The only reason this company can offer better fares "initially" is because they charge you for every single thing after you book your flight!! Seriously, would have been cheaper for me to change my flight to any other airline than to continue on this road of "VISA charges"!!! When I went to "check-in online", I had to create an account, a pain, but I couldn't get past the screen without giving them all of my info. NOTE - as I am writing this review... They just announced delayed another 2 hours!!! OMG!!!

If I had the option to give negative stars I would have. I have never in my life experienced such a circus of an airline. And frankly not sure how they are even in business. Upon arriving to check in almost 2 hours early. The line to check in and check baggage was out the door, in short making me late to get to gate. Having obtained my boarding pass, the flight left 20 min early!! They never announced flight departing or my name for that matter over loud speaker. Flight left with my luggage but not me. HORRIBLE customer service! Spend the extra few dollars - save yourself the headache. Not worth it.

Flight via Dallas to Panama was delayed 2 hours due to God knows what which would have been all right except it made us miss our flight from Fort Lauderdale to Panama with nothing else available. They said they were not affiliated with any other airlines so could not help us get another flight. Left us two seniors stranded at the Fort Lauderdale airport where we had to fend for ourselves to spend the night and rebook on United Airlines to get there the next night. No offer of a hotel room, no cup of coffee, no help of assistance, no nothing. Only God may help you if you fly on Spirit. They have got to be rated the worst airline in the US.