Spirit Air Reviews

I wish I could rate NEGATIVE STARS. After months of correspondence, Spirit would not admit to its inadequate website design nor its loosely subjective interpretation of their Contract of Carriage. They issued Credit Vouchers to right the unfair penalties they assessed in the first place. In my opinion, this act was merely an untreated band-aid placed on an infected wound. Also, I did request a traveler transfer due to safety concerns. After reading Spirit’s poor safety reviews, I no longer trusted to fly with them. Of course, this request was denied. The choice was simple and based on principal. I chose to lead a safe life. I will REFUSE ALL CREDIT VOUCHERS for future travel. I made peace with my claim and had the last word.

I booked a flight from Cleveland to New Orleans on Spirit Air's website and after several times being misled and lied to about supposed "savings", I ended up paying $305 round trip. Today, "Black Friday", I get a promo code for 85% off. Thinking it would be worth it to book the flight at this great discount and cancel the original flight, I once again went through the ridiculous gyrations of booking on their website only to get to the end of the process and learn that there was no discount. The promo codes are a complete scam as they do not offer ANY additional savings over their published fares. Never again will I patronize such a deceptive company. I just wish Southwest would fly non stops from Cleveland, Canton Akron or Pittsburgh to New Orleans again!

How about I am in the FLL airport from 10:30 am for a 12:30 Spirit Airlines flight, FLL to ATL and missed the flight by 2 mins. Why? Because; There was no flight change notification over the PA for the gate change from G5 to G10. The Customer Service Representative whom I was seated across from disappeared, otherwise, she was very busy on her personal phone. When I asked the nearest Spirit personnel the status of my flight, they did not have any information.

I just received an email from Spirit promoting their credit card and $9 Fare Club as the best way in the industry to get flights for as low as 2,500 miles each way. As evidence, they present a chart that shows the various times of year and the mileage range in the US that supports their claim. Well, don't believe it. I have been a long time card holder and $9 Fare Club member and I can tell you that the deals are not what they profess. Yes, I have gotten a few flights for their low mileage claim but they are few and far between. In my judgement, not worth the $69 a yr car fee and the $69.95 $9 fare club fee. By the time you throw in government's cut, a mysterious flight fee, baggage charges you are in the ballpark of other airlines' costs. Consider tiny seats with no recline and a charge even for a cup of water and you will begin to doubt the value.

I am literally creating accounts on other websites hoping that I can save a few people the headache of booking a flight with Spirit Airlines. They are by far the WORST company I've ever had to deal with. They are the most horrible, most deceitful company I've ever encountered and I hope to never encounter any other company worse than they are. I'm sure that in the booklong terms of agreement they make you agree to before you purchase your ticket, they inserted it somewhere they know 99% of people won't find it. But I recently bought two tickets and had to cancel them both so I went online to find out what it would cost to cancel them.

We found Steve ** of the Myrtle Beach, SC airport to be extremely helpful in getting our luggage problem straight. We couldn’t do it online. He was very polite, friendly and very efficient. This took place on our return home trip to Stewart airport in Newburgh, NY. On October 25, 2018. Thank you, Steve!!!

I was physically abused at Ft. Lauderdale Airport by a supervisor- she kicked my bags with her feet whilst on camera, while I was attempting to zip my luggage. She didn’t allow me on my flight and called me aggressive. I was kneeling, while Spirit Air's supervisor stood over me on camera - tormenting me - saying how I wouldn’t be allowed to get on my flight - she wouldn’t allow me to pay for “extra luggage” and lied in her report saying I had 4 bags while I only had one bag and a personal item. She lied and forced me to fly United, which I paid $300 for. I was not rescheduled or refunded. I wrote BBB. Spirit.com/help and also wrote to guest services and no one has reached out to help me. This isn’t a new issue for Spirit Air! I walked outside and the VERY FIRST PERSON who spoke to me on my journey, since I wasn’t allowed to board my flight was ALSO not allowed to board a Spirit flight, even worse - she was kicked off and humiliated.

My husband and I booked a flight with Spirit Airlines to fly from Minneapolis to Los Angels 11/9/18 for short weekend trip. Our flight was supposed to leave Minneapolis at 6:20 pm, but at 6 pm we were notified that our flight was delayed due to belt issue. We were not informed when the next flight will be. After 30 mins, we were told that next flight will be at 7:20. Around 7:15, we were told that the issue is not resolved and 7:20 departure was highly unlikely. The customer rep person couldn’t give us estimated time of departure. We were unsure what the belt issue was. There were at least 200 people waiting to board this flight and no explanation was given why it was delayed and when we can leave. Then, around 8:15, we were notified that flight is cancelled. The lady stated that the plane is missing belt for the pilot and they were waiting for a flight from Fort Lauderdale to come in at 12:30am.

October 26th 2018 I had a flight leaving LGA to DAL-TX, which the tickets were purchased weeks in advance and printed out at the airport the day of the flight. My flight was at 1:30 PM as I arrived to the airport at 12:30 PM making it through security for 1:00 PM and arriving to the terminal (D2) which my flight was boarding at roughly 1:05 PM. When I arrived to check in for my 1:30 PM flight at 1:05 PM I was declined entry to the plane and told the plane gas filled up. They sold our seats! They said because we did not have assigned seats yet, even though we paid, it was a first come first serve policy.

I was supposed to fly from LAX-DFW to be present for my grandfather's open heart surgery. When I got to the counter, it was 50 mins before take off. I just needed to drop off my bag but was told that I could board but my suitcase could not despite already paying for it to be checked. The manager told me if I wanted to empty my suitcase contents into trashbags she'd let me go as my flight was now 15 mins to take off. She told me she would let the agents at the gate know that I was I on the way so I rushed through security with my belongings in a trash bag that was falling apart. When I got to the gate, it was 10 mins to take off and the gate was closed and no agents were present at my specific gate. I went and asked other Spirit agents to please contacts the agents that were responsible for boarding my flight and my just looked at me and laughed. I will never fly Spirit again if THIS is the type of experience I am paying for.

October 14, 2018 Sunday morning my boyfriend and I made it to the airport an hour early before our flight from LaGuardia to Ft.Lauderdale only to be told that we forfeited our flight because we didn’t check in. But my boyfriend checked in online and we told them that we did but they wasn’t trying to hear us or even understand. Their customer service was the absolute worst and the crooks charged us an additional $198 to get on the next flight later that day. Unbelievable! When we requested to speak to a manager or supervisor we were lied to and was told that there wasn’t one on duty. Even more outrageous! Then my boyfriend called Spirit’s customer service line and finally spoke to someone after being on hold for over half an hour. He was constantly being told that there was nothing Spirit can do by what sounded like a person that can barely speak English.

Violating ADA rights, horrible airline. I have a letter from my doctor affirming my need for my emotional support animal. However, Spirit decided to have their own forms that need to be filled out by the doctor and a veterinarian. It seems that they are just adding hoops to decline people that have a need for an emotional support animal just to squeeze them for more money. I am never flying Spirit again if I can avoid it!

The online travel service I use to book my flight originally book me on Jet Blue, for some unknown reason I later in day received an email my returning flight is on Spirit. Well I miss my flight unfortunately Jet Blue, They were accommodating for a nominal fee to reschedule for another date. Now for my nightmare SPIRIT, paid $129.00 for this ticket 1 way. I check online before calling. Now I want to reschedule for another date and they want an additional $120.00, that's I will be paying $249.00 for a 1 way fare that value $126.19 listed on their website. How would you rate your experience WITH Spirit? -0-0-0- How is that?

The way I was treated by your airline is horrendous. I have traveled the world for over 20 years and cannot believe how horribly I was treated!!! I got up at 4 AM PST packed for my flight – worked all day... Left San Diego on the 8:16pm flight - flew to Las Vegas was on a two-hour layover went to board the plane for my red eye flight to Columbus Ohio (my hometown). The gate agent refused to let me board because she said I smelled like alcohol and my eyes were bloodshot. Again I have been up since 4 AM worked all day. It was 11:30PM PST, I was exhausted. I did not have any alcohol on the flight from San Diego to Las Vegas. My eyes agreed were bloodshot because I was already exhausted from being up for more than 20 hours and I sat in the smoking cage inside the airport having a few cigarettes.

The girl at the counter today Oct 15, at 3:50 pm was so rude and nasty EVERY time a customer would come to the counter with questions. She was not only chewing gum like a cow but also making rude faces if a customer try to ask a basic questions. She was acting like she was working for free or hated her job

If you already booked with them and spent your money whatever you do DO NOT MISS YOUR FLIGHT!!! I showed these heartless crooks release papers an hour and a half after missing my plane that my dad was in the hospital who also was booked with us on the flight. They wanted to charge me $100 per person for a same day late check in, in order to re-book. Okay that's steep but it's barely reasonable. Only problem was that I have 4 people total with me. That's $400 dollars they wanted me to pay at the counter, I couldn't have someone pay online or over the phone. No they only accept payment at the counter. Customer service lied said the people at the counter are there 24 hours and the people at the counter said they're only there at until 9:30. I was literally at O'hare Airport for 5 hours enduring a slow death. Until I finally accepted that I lost close to $800. Please do not risk losing your money with these people.

Spirit Airlines just give out fake vouchers, obviously to curb frustrations of the passengers while they sit dumbfounded at their God awful experience. Spirit Airlines issued me two vouchers to use for future trips after my flight had been delayed, cancelled, and then delayed again for over 12 hours on a 3 hour flight. Turns out that the voucher numbers they gave out were invalid when I attempted to apply them on my future flights.

I recently flew Spirit from Philly to Vegas. Very dirty terminal in Philly and on the plane dirty napkins and bottles all over floor, I purchased a 1st class seat and it had holes and would not recline!!! The seat was very hard and it was a 5.5 hr trip so needless to say I was very uncomfortable and flight attendants were also very rude. I am not sure if I would fly this airline again!!!

I purchased a round-trip ticket from Tampa to Houston and had my boarding pass printed and ready to go. Paid for check in and carry on bag on both flights. I arrived on Friday to depart and they wanted me to pay for a bag that was already paid for. After 30 minutes of waiting for them to check in my luggage, they finally realized that I already paid and checked in. Then I was told that my bag is now late to be checked it at Tampa. After speaking with a supervisor, they finally checked my bag in and I got on my flight. On Monday knowing what had happened in Tampa, I made sure everything was checked in online and got my electronic boarding pass ready.

Don't waste time, energy or money using this airline!! My boyfriend & I are taking his mother & his two sons to Disneyland. We chose Spirit because of the flight times & price. We get to check out & they tried to up-sell you a ton of add on' & I noticed we didn't have assigned seats. We're taking an 8 & 9 yr old so it's important we sit together. It's $7/person to select a seat, so another $35, but the return trip is $14/person, so we just spent $105 on seats. Annoying.

While purchasing 2 tickets from Spirit at Cleveland Hopkins airport to return from Las Vegas to Cleveland they did my ticket for $111.00 dollars as the clerk proceeded to do my significant other ticket, she did it under a different confirmation number and tried to charge 260.00 dollars for the exact same seat. After talking to a supervisor I was told to call their toll free number. They told me if the tickets had been purchased under the same confirmation number this would not have happened. They instructed me to file a complaint on their website. I received an email apologizing but refusing to rectify the situation. I am asking anyone else who has had this problem with this illegal and unfair act to please contact me at ** as I am going to small claims and hope to eventually start a Class A action suit against Spirit Airlines for these unfair and illegal practices.

My wife and I fly 3/4 times a year for vacation. Our 1st and 2nd choices are southwest and American, depending on where we are going. However, we needed a late flight and wanting nonstop Pittsburgh to Vegas, we went with Spirit, we upgraded to the big front seats and bags package. The plane was brand new and the crew was very friendly. We enjoyed our flight out and back, only issue was 30-minute delay coming home due to airport traffic in Vegas. We will definitely be flying Spirit again, as long as there are 2 big front seats available.

I am a creature of habit so have always been leery of flying a different carrier. I always use one for their non-stops. Well Spirit advertises for a limited time you can fly non stop to my destination. I fly every 3 months. I know when you see a good flight you need to book immediately so for the first time I decided to buy the travel insurance, as I wasn’t sure if my husband was able to be off in December because of his job and never having flown Spirit. As it turned out he cannot so I called to change to the exact same flights just 2 months later and was told it was going to cost me another $250, even after purchasing the insurance.

I booked a round trip ticket to the United States on Orbitz. I flew JetBlue down to Lima and was to fly Spirit Airlines from Lima, Peru on my departure date. When I initially booked the flight I included the payment for my checked bag. When I received the confirmation, my bag was listed as purchased, yet they did not actually charge me for my bag on my card with the purchase of the flight. When I arrived in Lima, Peru, I checked my reservation online and saw that my bag was not accounted for on my return trip home. I called their 801 number to confirm this and I was told that my bag was not accounted for. So I made a purchase for my bag to return home with me on my scheduled flights. It was more expensive to purchase the bag separately for each flight back, as opposed to purchasing it with the price of the ticket on Orbitz.

I've had 2 experiences that have cost me a total of $400. I scheduled a round trip from Detroit to Las Vegas and back in December 2017 to go home for Christmas. I then found out that my crew was driving to Vegas a couple of days before my flight. I called to try to get my tickets turned into credit at a later time and was told no. They said I would forfeit my tickets or have to pay $100 each to modify the dates on both tickets to use them later. I lost $254 for nothing.

I spent $408 + $102 bags on a flight for my GF. She arrived at the gate but got held up in line. While waiting they boarded 4 people in front of her who missed the previous flight, then closed the door. Leaving her at desk at the gate. They told her there was nothing they could do and had her call customer service. She steeped away to call and the attendant at the gate marked her as a no show. While on the phone the rep said she was already marked as a no show and I would have to spend another 400 on a flight the following day. I called myself and they said, “According to policy you forfeit your airfare and luggage fees if you miss your flight.” So now I'm out $500 for an empty seat and 2 bags that never went anywhere.

I flew out of Atlanta to Dallas with ease. On my return I had problems checking in at the kiosk. After several attempts to speak to a ticket agent I was told not to go up there by another agent. Finally I pulled Rank and went anyway, by the time it was too late to board. The ticket agent saw that it was not my fault but still tried to make me pay for a later flight. At that time I raised hell seeing as my buns were limited and I had to purchase 3 tickets. The ticket agent went to the back and spoke with her supervisor and which time they gave me three tickets and I did not have to pay. I had to wait in the airport for 10 hours with no food voucher, no travel voucher, no nothing. 10 hours at an airport.

My husband and I booked a flight due to a conference he was attending for certification. Unfortunately, one of the main speakers passed away right before the conference. The other attendees booked their flight with a different airline and were able to receive a credit for a future flight with no problem. I, on the other hand, was not so fortunate. Spirit would not work with me AT ALL. I will NEVER and I do mean NEVER fly with this airline again. They are the ABSOLUTE WORST and are very insensitive. Definitely a lessoned learned.

All the correct document was submitted. Help agent was called three time, and was told to directed to communicated to the help section via email only for the name correction. Still have not received any response from the help service, It's been over three days and the flight is tomorrow. Worst customer service. Called 4 times, emailed twice, with no response. My reference #**. We are able to correct the name change with United Airline with just a phone call on getting here. We may be stuck here at Houston with no way of getting back. Our fund is limited and in need to follow up with Medical appointment getting back.

I have two bad experiences with this airline. One I sat on the runway for hours trying to get to my ill mom. They gave me a voucher for that but has to be used within 60 days and it has restrictions. Why give a voucher with stipulation? My mom conditioned worsen, hospice sent over letter that her health had took a turn and I need to come as soon as possible. I had took the travelers insurance for this reason but it did not work for me. You guys had unoccupied seats and was still trying to charge additional 450.00 on top of what I had already paid. I understand gross and profit but what happen to mankind and empathy or travelers insurance that I purchase. The only thing they offered was to change my flight without fees. Well that's why I got the insurance, so you did me no favors.

The most pathetic and arrogant flight attendants ever encountered in my life... These people don’t care even if the kid dies crying. Today I was flying back from Orlando to Baltimore. After a hectic weekend spent in Universal Studio my 2 year old was completely exhausted and had fallen sleep when we boarded the flight. Though my kid was sitting comfortably holded tight in her mom’s lap these idiots forced my wife to make the baby sit on the seat with seat belts, due to which the kid's sleep was broken and she became cranky and started crying. So being a mother, my wife took her back on her lap (the was not even on the runway by that time) but they again asked to put her back on seat and let my baby cry until the flight took off and the seatbelt sign was turned off.

My family and I have been flying Spirit for many years and usually choose Spirit over other airlines based on price and service. After my last experience with Spirit I will never choose them again even if it means that I have to pay more money! I booked a flight online for myself and 2 sons to travel to Florida on my sons 4th birthday. I booked the ticket a month in advance and received a confirmation email. A week before the flight I checked the email to see what time we were leaving. I noticed on the top of the confirmation email that at the time of payment they had trouble processing the card. The email specially said that at this time no other action was needed on my part and that Spirit would send me an email if they were unable to process payment.

I just took my very first flight to Vegas with Spirit airlines and was completely in shock at how bad of an experience it was. First off we had to use a kiosk to check which honestly wasn't user friendly and the person in charge of helping travelers with this was extremely rude and impatient with everyone who was having trouble. She even kicked an older lady off the kiosk. Mind you the lady was well into her 60's and didn't speak English. This lady was the one right in front of me. When it was my turn to check in I learned that I had to pay $55 for my carry on because Spirit only allows one free personal item which is either a purse or a backpack. Please explain who in the world travels 5 hrs away from their home without any clothes. Carry ons should be free like every other airline.

I typed the wrong child's name on a ticket. It happens. The condescending agent at Spirit Air charged me $450 to change the name. She insisted she wasn't changing the name and that I had to cancel and rebook per the instructions and agreement. I have never felt so cheated and unvalued, even when my house was robbed. Spirit Air is a cowardly company that only cares about milking as much out of their customers as possible.

DON'T EVER FLY WITH SPIRIT AIRLINE. THEY ARE BY FAR THE WORST AIRLINE MY FAMILY AND I HAVE EVER EXPERIENCED. I have a huge complaint and problem with Spirit Air and their employees. Spirit Airlines have caused my children a great amount of stress as well as traumatized them while traveling with your airline. The employees have horrible customer service, they lack any concern for their travelers, and take no responsibility whatsoever for the welfare of their customers. My children were to travel with Spirit Airline on a connecting flight from Guayaquil, Ecuador to Fort Lauderdale, Florida to LaGuardia, New York. This trip took a turn for the worst when one of the employees working for Spirit Airlines in Guayaquil, Ecuador told my children that they had to pick up their luggage at Fort Lauderdale airport after they landed, even though we requested the luggage to be transferred.

DO NOT EVER FLY SPIRIT AIR!!! Once they lost my luggage and did not cover it, another time they stole a bunch of expensive items from my luggage and gave me $30 to cover it all as you need receipts for everything you own... Seriously who has receipts for everything they own. Another time the captain came over the PA as we were flying and said that we ran out of fuel in midair and have to make an emergency landing in Washinton DC. (4.5 hours away from my airport) I got home at 4 am that flight. AVOID SPIRT AIR AT ALL COSTS! They also charge $100 r/t for CARRY ON! $200 round trip for carry on if you add it last min. They are the ONLY airline that charges for carry on. After you factor additional costs Spirit is usually more expensive than the other options that you first thought were more expensive. Just avoid them like the plague!

I booked a flight to Jamaica from June 28-July 4th. I ended up leaving with JetBlue and was issued a credit for not flying back via Spirit. When I typed in the credit for some odd reason it wasn't working. I called into Spirit. Was told there are no notes of this conversation therefore the credit doesn't exist!!! Keep in mind the promo code the agent provided to me doesn't work. NEVER AGAIN WILL I DO BUSINESS WITH THIS COMPANY. YOU ARE THE EQUIVALENT OF WALMART!!!

Their website is full of bugs. I can never log in my account without having to reset the password first, and even so sometimes it doesn't work! My bags were twice delayed by 1.5 hours and my flights were always at least 15-30 minutes late! No one wants to take responsibility and it's so hard to get my voice heard! I understand this is a budget airline so I shouldn't expect too much, but come on, at least show some professionalism and decency to treat your customers right!

Horrible traumatic - Flying out of town for an emergency. Called Spirit twice for documentation needed to bring my support animal. Was misinformed twice about the situation. Not allowed on the plane with my dog. Spirit's pulled documentation phone calls admits that they were misinforming me twice with no resolution.

I bought a round trip and my first flight included a free carry on bag but on the second flight they sent me a letter the day before the flight that I had to pay for carry on $45 and took payment from me. The plane was dirty and water only in bottles for $3.

I can't believe how unethical Spirit is. I was in the process of booking a flight online. I chose a seat at a certain price, and at the end of the booking process it had adjusted the price upwards. So sneaky! I had a screenshot showing the price I agreed to originally but when calling them they refused to honor what I was sold, stating "prices are subject to change"... apparently even after you've agreed to whatever price you've clicked on. Even the supervisor refused and I asked if they were willing to lose a customer over less than $10 and I got no answer so hung up promptly and booked with a reputable, service oriented airline. I understand clearly why Spirit is consistently rated the worst airline in America.

My friend and I booked a round trip flight to Puerto Rico. We are both very busy and I have two large Siberian Huskies. We paid extra for priority boarding and seat assignments. We also paid $90 each for our carry on luggage. The flight was no problem to get to San Juan, but when it was our time to board on the plane, we found out our flight was cancelled by the airline, Spirit. We could not get past security, due to them cancelling our flight. We were up at 4 am and ended up in a very long line for over 4 1/2 hours, (I had major back surgery last year and was in pain), then the young girl told us they cancelled our flight. We asked why, she said because the people before us missed their flight.

Terrible customer service. Like dealing with a third world call center run by children. Have called 4 times to get a confirmation email in order to get my flight information after the ticket was purchased. Had given 2 different emails. I have never been so frustrated and I felt like I was on the verge of having a stroke or heart attack today.

I had booked a return flight on Spirit for 8/10/18. I have to fly with a medical device for my heart. The device has to go on the plane. I had previously flown with both United & Alaska. And I was advised it would be easier for the airlines if I could put the device in 2 smaller bags instead of one large suitcase. However, both airlines were able to accommodate the luggage. I contacted a Spirit airline rep to make certain Spirit wouldn’t have any issue. I purposely got to LAX at 12:00 (2 1/2) hours before departure. The agents at the Spirit counter treated everyone the same, BADLY! I was advised that they couldn’t allow one of my bags on the flight cause it wasn’t small enough.

I determined to write my bad experience here I had with Spirit Airlines. Spirit Airlines should be appropriately renamed as Spiritless Airlines. I scheduled to fly from Dallas Fort Worth, TX to Oakland CA on 8/9/2018 at 9PM NK437 Spirit flight. Boarding went normally and all were seated by 8:45 PM. The flight did not take off up until 9:15 PM when the captain announced there is a minor mechanical maintenance which should be cleared in a few minutes. We patiently waited for another 30 mins hoping things will get resolved but when the captain threw the bombshell, instructed to deplane as the repair work might go for unspecified amount of time. We all deplaned and waiting for further instructions.

After you make a reservation and agree to a price then the pricing begins... Extra cost for a seat on the plane... Extra cost for a carry on and for checked baggage. Extra cost to talk to someone about a problem. I do not recommend the airline.

On Aug 3rd I got several e-mails stating that flight got delayed for 3 hrs, so we decided to leave late. At 7:30 I got e-mail stating that flight is on time. Somehow we made it to airport. We were 6 people, my husband and 2 kids ran and made it to plane but I also had 72 yrs Mom and sister who is very heavy, actually needed wheelchair, they couldn't walk fast. I made it to gate, I literally begged the lady at gate to wait for 2 minutes, I told her my sister is disabled and couldn't walk fast, she didn't even care that we are late because airlines said plane was delayed. She was so rude, she told me move away from the gate or will call security.

I don't even know where to start. 1st the carry on is a ridiculous price of $45, second couldn't even check in before flight, had to go to counter. I call the airline to tell them I couldn't check in and include the bags, because their website was extremely unfriendly and difficult to navigate. Customer service on the phone said she couldn't help. Had to do it at the airport with limited time. Outbound flight the Lifevest was on the floor. Seats are a joke. Now on the way back I tried to check in by joining Spirit (the only way it would allow me check in and include the carry) but the website kept giving me a hard time. A smaller window popped up where the information for the additional charges were. When I pressed ok it charged me the membership fee... Something like 55 dollars. Plus the 36 for the carry on.

In Las Vegas they asked me to pay $ 55 for my handbag. I asked why, because I have never heard anything like this before at other agencies! Guess why? Because I have two "bags"! My hand bag and... my purse! I asked to talk with the manager, and she indicated me to put my purse in my hand bag and after all, to put them in the measuring box. If it fit, will be OK. Everything was OK, only my handbag was two inch taller than the box. I showed to the manager that it was perfect, but she looked in my eyes and continued to say it did not fit!!! After I had a nervous crisis, I made the check in by myself and I left for the security service, promising me once again that this is the last time I use this service. No one in the family or friends will ever use Spirit Airlines anymore. Leave the ticket cheaper and when you get there, they take all your money out of your wallet. Don't use this airline!

Yesterday Spirit canceled my flight from Detroit to New York. The reason given was "the weather in Detroit." It was sunny, 80 degrees with light wind at departure time. The airport was operating normally. The next available flight was (is) 2 days later, completely ruining my weekend plans. Factor in a loss of income for a substitute teacher position that I turned down in order to be at the airport on time and my loss was substantial.

My wife and I are 70 odd years, we booked with Spirit through CheapOAir a flight to Las Vegas in June 2018. There was no information that the reservation was non-refundable AT ANY TIME and when we are going to cancel it the agent informed me that the company was giving me a credit and they were going to charge $50.00 from my card to penalize us. Why the penalty? This company as CheapOAir are mediocre. Never again in my life I will make a reservation in any of these companies and I do not recommend any person to make any reservation with any of them EITHER SPIRIT AIRLINES OR CHEAPOAIR AGENCY when you are going to travel.

Was cancelled initially for the first time and rescheduled. Was cancelled the second consecutive day and had to get another ticket with other airline. Cannot believe this scam is going on in United States. Never fly SPIRIT Airlines. You will lose your spirit to fly.

Spirit stole my 250.76 and I have to pay for that loss and loss my tickets. Can't fly out to ATL in September 2018. Horrible customer services and stingy with money. They don't want to refund me back that money. Which isn't far. I pay it off and I cancel that company off. This company deserves a 0 star. I would like to go back with Southwest Airlines. Don't ever fly with Spirit. They are rude, customer services are bad and stingy with money.

Crew (Mr. ** & Eric) flight NK400 7-29-2018. Because there were several empty seats close to the cabin I try move from a rear seat to one of those empty seats. Mr. ** (crew) told me I need pay $75.00 to sit there. Then I sit 2 rows behind on an empty regular seat. Five minutes later Mr. ** & Reith (crew members) move to those $75.00 seats several young men without any charge. The flight was from Bogota to Fort Lauderdale. In my opinion must be illegal to charge a fee for an empty seat once the plane departure, by other hand those 2 crew members gave those seats without any purchase those other persons.

I purchased a ticket for baggage. After I did so, I realized I could probably put all that I need for my one day trip in a bag the size that is an approved personal item. When I called to get a refund, Alex told me there is no way they will refund money. They can only offer a credit. I explained I haven't even checked into my flight. He said Spirit does not offer refunds of any kind. He could give me a credit that is only valid for two months. That credit is ONLY also allow to be used for a flight ticket because I asked if I could use it to buy a seat - since EVERYTHING is an up-charge. Alex said no! Credits are only used for flight tickets. This is the worst customer service I have ever experienced in my life. Not willing to budge on accommodating customers. My money with them has stipulations! That is absurd!!! This is a poorly run company if there is no grey area or accommodating your paying customers!!!

Too unreliable and not worth the couple of dollars in savings!!! Will not be flying with them again - for the cancelled flight it cost me an additional $200 for a hotel and no explanation was offered on why the flight was cancelled - the last time we flew the flight was delayed for several hours. Will pay a little more to avoid the frustrations I've had with this tacky airlines that sells credit cards on the flight.

While making a flight change on a departure date (online - with original departure date 1 month out) I accidentally choose the wrong date, paid $150 for the change. Upon realizing immediately called to get help correcting it and long story short after finally getting to a supervisor was told I would be charged ANOTHER $120 to correct the date. Mind you I called within 2 minutes. While the supervisor was telling me why I had to pay another $120 I went through the online process again and the charge to change it myself (again) online was $90. They were unwilling to help at all, completely unwilling to understand the mistake and help a customer. The entire situation left me feeling ** and robbed as a customer. I will never fly this airline again. VERY POOR CUSTOMER SERVICE.

Spirit lost my luggage and will not provide me any updates! I did file a lost baggage claim and when I asked about compensation, or a reimbursement for the baggage fee, the Spirit employee documenting the claim at ORD started screaming at me and said I will not get anything and told me to leave the office. Now when I call the baggage dept to get an update nobody answers my call. I don't know how to proceed. Also, the flight was delayed, the seats were too small and after all the fees the flight was more expensive than a legitimate airline. I will never fly Spirit again! I will save money by purchasing more expensive tickets from a reputable airline company, pretty much any airline but Spirit.

First time using Spirit airlines and I booked a flight for my husband a month in advance. Website had technical difficulties and kept rejecting my card that I frequently use all the time. Finally got to a pending screen and all set menu so thought it was all set. Worse part is on the reservation tab it mentioned the scheduled flight! Just looked up flight details only to see that my flight was never booked. Spoke even to a supervisor who could not do anything telling me I need to call my bank because of billing address rejection. This is a scam and now I had to buy a ticket 3x the cost. Horrible customer service! BUYERS BEWARE!

We were supposedly to fly from FLL to LGA on June 27th at 4:30 pm, the flight was delayed which was fine with us. However, there was a last minute announcement that the flight was cancelled. We patiently waited for our turn to be able to speak with an agent; who did not give attention to us but talking to her co-worker. I was patient. Since she can not book us for an morning flight, I requested for a manager. The manager came, not to help, but to give me an bad and rude ATTITUDE! Great customer service, HELEN!

I was on flight 441 from O'Hare to Seattle with the Dallas to Chicago crew and your flight attendant, Darrin, is the most inconsiderate, self-serving human being I have ever met. How this person is able to work with the public is beyond me. He was unable to describe your in-flight drink policy properly and when the question he let me know that "he didn't need to deal with my attitude" (for asking him to explain further so I could understand) and the "I shouldn't forget who was in charge of the plane." Then he spoke to my partner about me like I wasn't there. I have never been so disrespected in my life. I will be filing a BBB complaint as well. This man should not be allowed to disrespect people in this way. I will not stop until action is taken. Thank you.

Flew from Orlando, FLA to Detroit, MI on a Thursday morning with wife and two children. The four of us were in the front four seats. Advantages to the front seating: Spacious and comfortable. Close to restroom and exit. Disadvantages to the front seating: Line to restroom may form, so you'll have people standing next to you during the flight. If the flight crew is complaining and/or swearing, you will hear it. My children heard swearing from the crew during the flight. Some tips: Take snacks and drinks on the flight. Take earbuds and something to listen to during the flight.

I was going to a conference in Orlando, and my office booked me a flight on Spirit Air. I had never flown with them before, and I was looking forward seeing how they operate. The day before the flight, I confirmed my seat, which was an extra charge, checked my bag, which was an extra charge, and booked an Uber because they told me to be there well before the flight to make sure my checked bag was taken care of. When I arrived to Newark Airport for my flight, I used the Spirit kiosk, and was informed that my flight was cancelled, and I needed to speak with a service representative.

Arrived at SAN two hours and 15 minutes prior to domestic flight to ORD. Even though I paid in advance for a checked bag, I had to wait in line to check the bag. Only two persons in front of me in line, and one person at the counter. Fifty (50) minutes to check my bag! I suspect the counter clerk was working with the gate agent to slow down passengers with "bargain" fares making room for "full fare stand-by" passengers.

The worst airline in the history of flying, my flight was cancel. The pilot and crew did not want to work, they just walk off the plane. I ask why, the stewardess WAS DRUNK TOO. She said that Spirit Airlines do not want to pay them overtime, it's 12:00 pm at night. I had 3 kids with me. Had to sleep in airport, they would not refund my money, nor help me get a hotel room. Spirit Airlines can kiss my you know what, save your money. They are **. My flight date was 7/6/18.

We flew to Orlando out of O'Hare on a Friday. An hour before the flight, they cancelled due to inclement weather. They offered to put us on the next flight on MONDAY!!! We had to pay an additional $1800 to fly out on Friday with United. When we asked them for help booking with another airline, we were told "we don't do that." We contacted Spirit and were offered vouchers for future flights if we book by Sept (thanks but no thanks). Our return flight was still booked with Spirit. We got to the airport 2 hours early and the line to check our luggage for Spirit was LONG.

When calling them they blamed Bank of America Spirit MasterCard for not processing my reservation booking when in fact Bank of America did process the booking on my billing statement . They cancelled my reservation and decided to rebook it at a higher rate. Losing a customer is not important to them at all...

Cheap flight? No. You pay for everything. You pay for your luggage, you pay for your seat, you pay for snack/drink, you pay to book your ticket if you talk to someone over the phone, you pay at the airport to have someone help you with a boarding pass. You name it. You pay for it. I was surprised it didn't require quarters to use the restroom on the plane. Flight departing was 3 hours delayed. They give you a voucher, but you need to fly again with them in 30 days. Awful awful awful!! Would strongly not recommend them.

My daughter's mission trip to Haiti was canceled on July 9th due to the rioting and safety concern for our youth. JetBlue was outstanding in refunding us our flight and insurance cost! On the other hand, Spirit Airlines and their insurance (which I did purchase) will not refund our flight. I've tried calling to find out why and do not get a response. My Chase credit card travel cancellation benefits company says that Haiti's government did not label it as a "terrorist" act so they won't cover the flight cost either! Ridiculous!

I have never dealt with a business like Spirit Air - I choose to fly Spirit to save $40 a ticket vs. Delta. The outgoing flight on Spirit from Atl to DFW was tolerable, but one of the worst experiences I had on any type of airlines - they take advantage of people by not clearly laying out all their so called expenses - when your ticket is booked, they lost me as a customer then. On the way home 7/15/2018 from DFW to Atl I was at the airport 1 hour ahead of time only to be told I could not check in that last call had been an hour before for my 3:00 flight. I was in line from 1:45 to 4:00 then they wanted $200 to rebook me - so then I waited another hour & half for a supervisor to credit which they did. So basically my 2 hour flight with Spirit took over 12 hours to get home - there were at least 100 people in line. Everyone I engaged with said they would never fly this airlines again.

I had to cancel my tickets totaling a little over 700 for 3 passengers. They charged me 300 cancel fee plus "spoilage fee" of 40 each and the rest they would not give it back. It was credited to be used as next trip fare only with the limit time use within 2 months. Now anyone think this is ethical? I think not! Nowhere on their website under cancellation policy states that you cannot get any money back and that it will be refunded as credit to be used with them only.

I arrived 2 hours in advance to the airport for my flight to BWI. I had checked in online and had a luggage to check in. I used the kiosk that issued a paper saying it’s not a boarding pass and that I should see an agent. I was asked to stand in a long line to check in with an agent. I stood up in that line for almost an hour and when my turn came I was simply informed that they had closed the check in for the BWI flight and they cannot do anything for me. Please note that not once have they asked the people in line to step forward if they were flying to BWI because the time has came to close the check in so I assumed it was still open and I did not want to skip the line.

I will preface this with while we were airborne, all was good. It was the hour plus delay on take off, the 30 minute wait for a gate upon landing. But was seals my half star rating of the company is the handling of our bags when we arrived home last night. We waiting (everyone on the plane) over two hours for our bags with zero communication on to what the delay was.

I flew Spirit airline from BWI to Minneapolis this weekend. Needed a cheap flight to drop off my son to visit some friends he has not seen in a while. While my main attraction was cheap, I did find this flight better than some higher fare flights I have taken in the past. Flight attendants were friendly, overall a pretty good experience. I was really happy that I could fly out and back in the same day. Again cheap- didn't want to pay for a hotel room. The site did tell me when I booked that the return flight usually runs 1/2 late. Which ended up being true, but I was prepared because of the notice when choosing the flight. So kudos for doing that, it was helpful.

This airline is just a joke! You may think it has great prices, but when you add the price, around $30, you have to pay for a small size carry-on (all other carriers do NOT charge for carry-ons), and the high price on checked-in luggage, your ticket price comes out more expensive than other carriers. Also, bear in mind, the weight limit for checked-in luggage is 40 lbs (versus 50 lbs on all other carriers). Trying to contact Spirit by phone is a true challenge! They are flatly non-service oriented. Subscribing to the $9 fare (a $59.95 annual fee) is another bad deal by this company. You will almost never get a deal as a subscriber. Will never subscribe again and will never fly Spirit ever again. THIS IS A BAD COMPANY, PERIOD!

I bought a round way ticket from Los Angeles to Houston (with insurance) but our 91 year old grandmother passed away and the funeral is gonna be during the time of my trip so I called them to cancel the trip or change the date. They didn't let me cancel but the person was trying to change my flight and asked me to pay the full price again so I asked, "What is the reason of buying insurance?" So the person was asking me the death certificate or obituary. Our grandmother just passed away and we are not gonna go get the death certificate right away just to cancel the flight. So I sent Obituary letter. We are immigrants from Vietnam. The whole family, all the relatives are Vietnamese and we live in the Vietnamese community so we only print Obituary is Vietnamese. I sent them a pic of the original letter but they asked for English version.

A group flying off to Las Vegas in July, booked flights through Expedia, paying the extra $69 dollar "insurance". We then discovered that you are able to book flights that will include the price of the hotel for less than just the flight. We booked the same exact flight including the hotel which like I said was cheaper than just the flight. Call to cancel the first flight and lo and behold they won't refund. They will only give a flight credit... For a third of the price paid which you had to book within 30 days. They say you have to cancel within 24 hours yet it doesn't say that. Such **. Will never deal with spirit or Expedia for that matter. Seriously, not like it was last minute. You Suck Spirit Airlines!!!

DO NOT fly with Spirit Airlines. You think you would be saving your money when in reality it would cause you extra stress and money, because you missed your flight by seconds and you have to book a hotel and wait for their next flight that could be next day or in 3 days... Because of course they have no other airlines affiliated with them (AWFUL) experience. The crew would tell you that you have time to go get coffee or something... then turn around and say... "I don't know why they told you that. The plane is gone." How about tell a parent that is okay to leave the minor since you explained you have to go to work. Turn around and say, "Your child cannot board the plane. We will re-book him for tomorrow." Really??? I and ALL my family member WILL NEVER FLY with you guys again!!!

We were booked on the flight NK 103 From Myrtle Beach to Fort Lauderdale on April 21 at 7:58 am landing in FLL at 9:40am. Upon arrival at the airport in MYR, there was a huge line, we got there at 6:15 am. We were informed that our flight was “delayed” to 3:10, then later to 5:04pm. We were cruising out of Miami that day and had to be on the ship by 2pm. I saw a roaming agent and had my son stand in line and I went to ask her what to do as we had an emergency, she very rudely said “Get to the back of the line!” so I knew I had to do something as our $3,000 cruise was at stake, so I left my son in line and went to see about another flight at another airline.

I called to exchange my daughter's ticket because she was in an accident and needs to see a surgeon as soon as possible. When I called to change my daughter's ticket to get home sooner, was told I needed to send paperwork from hospital to airlines to see if this was going to be approved without cost. HOWEVER, I could purchase a ticket for $249.00 and depending on whether or not the paperwork was approved, we may get our money refunded. It could take 24 to 48 hours for approval. She needs to see a doctor NOW. Not 24 to 48 hours. Where is the humanity in this??? So, we found it faster to just purchase another ticket. Still waiting on Spirit to say if they can help. Meanwhile, our daughter is in pain and needs to see a surgeon. NO help whatsoever.

Arrive at Latrobe, PA airport. Get email that flight to Orlando canceled... no reason given. Had week reservations... had to get there. Charged $140 dollars to change flight to BWI... got in car and drove to Baltimore. Asked at every step why we are being charged money for their cancellation. Called 800 number and was told this would be removed at customer service counter. Latrobe said BWI would do it, BWI said Orlando had to remove it, Orlando said BWI will do it upon return. Of course BWI said they couldn’t do it. Supervisor on phone refused to even consider refunding the fee even though the airline failure caused the incident to begin with. Pay more and fly a better, reliable airline. By the way, the customer service desk and stewards on the plane were condescending and rude at every step of the way.

I attempted to book a flight for my son. Spirit’s website kept not letting me complete it. I called and they said there were issues with their system that day. I confirmed I had NO reservation, so went to Delta and booked. Five days later I checked my credit card accounts and I had the same charge by Spirit in 2 cards. I called them 3 times over 3 hours, each time getting different responses (we cannot search that, you never made a reservation with us, we tried to charge your card but it was declined so we collected no money).

When flying from Atlantic City to Atlanta today there was a woman very ill 3 rows in front of my family. She vomited all over the seat, the floor, and herself while taxiing to the runway. Instead of returning to the gate and removing the customer for medical evaluation they chose to change her seat right behind my daughter and continue on the 2 hour flight. 10 minutes in the air and she projectile vomits again all over the seat floor in front of her and the back of my daughter's legs. The crew then decided to give her medical attention in the restroom while they handed my daughter 2 wet wipes after I complained. The stench was there for 2 hours until we got off the plane as they had no cleaning supplies except for coffee beans to soak it up and wet wipes to wipe it with. They left the chunks in the aisle. I let Spirit know what happened immediately on social media and was offered a $50 credit, which expires in 60 days.

I booked two non-stop round trip flights from Baltimore to Las Vegas. About 2 weeks later Spirit robo called and told me my itinerary had changed. I checked, and the return 6 hour non-stop had turned into a 16 hour ordeal with a 6 hour layover in Chicago arriving in Baltimore at 2 am the next day. I also noticed that the original flights were still available for booking. This is a bait and switch situation where the "prime" flights are being continuously overbooked.

I paid 2 flight tickets for me and my daughter to flight from Haiti. I arrived at the airport 1 hour and 20 some before the flight. They cancelled my flight, they make me $300 more to leave in 2 days after, but I called customer service they I was the one who was cancelled my own flight # JJ1BPR. I believe they sold my flight tickets to other people in front of me for more money and cash money.

It brings me discomfort to write this email on behalf of the many complaints that has occurred while flying with Spirit Airlines on today. My flight NK163 was scheduled to board this morning 6/3/2018 at 7:45 am. The first problem was not knowing that the departure gate had been changed. It was not until around a hour after 7 am that I received an email stating that my flight had been delayed. At this time no one was at the departure gate to answer any questions from those who were not informed of the many changes. After having word of our first delay we were told the plane that we were supposed to board was clipped by another plane. Again, after being noticed of another delay we had to de-board the plane after siting in the plane for an hour waiting to depart. There were three ladies who were at the departing gates who had attitudes with my mother and I. She told my mother and my little sister that they had to pay for their carry on bag.

I have flown with Spirit over a dozen times. Each experience has been uncomfortable, frustrating, but cheap. Cheap was the only reason I stayed with them, until they robbed me. I bought a ticket for my girlfriend. On spirit.com you must be a member (free or paid), well they do not tell you that as a PAID member you cannot buy a ticket for someone else, and if you fill out a ticket in someone else's name, it will end up in yours. Well, not knowing this, I paid for the ticket, which Spirit ensured me they could do NOTHING about. No option to pay a fee or something to change the name. Nothing, just, "Sorry - POLICY."

Customer service has always been excellent on every flight. Spirit offers specials all the time and deals are good. Purchasing tickets is easy online as well at the airport and prices for bags are reasonable too.

50 dollars for carrying a bag of chips on the plane, flights always delayed, poor customer service, not enough seat space, and nasty bathrooms. No frills just uncomfortable flying.

I was intentionally refused to board a flight because the Spirit Airlines agent claimed that I was at LAX 1 hour instead of 2 hours before my departure. I was at the airport an hour before my departure (due to unexpected traffic delays). Nonetheless, their agents refused to issue a boarding pass and argued with me for several minutes about not being there 2 hours before my departure. When I attempted to use the self-serve kiosk afterwards, the kiosk didn't allow me to print my boarding pass either. Please note that 4 other passengers were treated the same way that day and denied boarding. Spirit Airlines agents were trying to get us to change our flights and pay $99 for the change. For me that wasn't an option, because the proposed flight would get to my destination by 4 PM which would be too late (flying for work).

I booked a flight from Columbus, OH to Las Vegas, NV. I went to CMH airport to purchase the tickets and save money on the fees. They were new in Columbus and the attendant was not trained very well. He messed the ticket up multiple times. Flew to Vegas with no problems. Paid $40 each way for 1 checked bag. So the total was $80.

I will never fly Spirit Airlines again and let me tell you why. On 5/17/2018 I was on board flight 496 traveling from Orlando MCO to Newark. I guess the term “you get what you pay for“ really is accurate. The first minor issue was that they charged for snacks and refreshments, some airlines add that towards the flight however Spirit does not. The second minor inconvenience was that there was no onboard WiFi nor was there an option to purchase WiFi. During the flight I had nodded off, during the landing process it appears they announced that cell phone use is prohibited, I missed this announcement due to falling asleep. The plane was nearly on the ground when I picked up the phone to ensure that my ride was available when suddenly a female flight attendant had asked if I was on the phone, I replied “yes“ in a regular nonaggressive manner.

Purchased 4 tickets. I had to cancel one due to death in the family. Spirit Airlines ended up canceling all of our flights which I didn’t want to do and it caused me to lose $580 for absolutely nothing! They were very rude, unwilling to help me keep my flights or reimburse me for the money lost! Absolute CRIMINALS!!! Do not fly with this airline!!!

I had the worst flight ever on Spirit airlines in February 2016. I did not renew my Spirit membership or $9 fare club, I actually cancelled it immediately after my flight. Fast forward to this month's statement and I look and there is a charge for $69.95 on my bank statement. I call the bank and the Customer Service representative says, "Try calling Spirit directly and getting the refund, we have recently had lots of customers with this same complaint." So an hour of trying to get a number from them to call, I got through. And 25 minutes later had a very unhappy employee try to tell me I authorised the charges. Which I assured her had not happened since the flight from Hell in February 2016. And I had cancelled my membership immediately. It did not renew in 2016 or 2017 yet in 2018 they tried to say it was an automatic renewal.

I booked a flight on Spirit from Chicago to Atlanta. The first leg of the journey was okay. My problems began on the return leg. My 7:59 pm flight on May 14 was delayed till 8:31 pm and I got an email notification. The next email said the flight had been delayed till 10:31 pm, and then again till 11:31 pm. Then at 5:19 pm, I received another email saying the flight had been restored to 7:59 pm. I decided to call Spirit's customer service to verify if the flight had indeed been restored and I was told the flight had been cancelled due to bad weather in Chicago.

The value is excellent. The staff is always pleasant and the planes are new and updated. Comfortable for the value. You do have to pay if you want a drink or something to eat. No cash is accepted. The cost of checked luggage is a little much but for the price of the flights I would definitely recommend. We always choose Spirit.

Ticket pricing does not include baggage as everyone knows. There is ticket pricing, baggage, NSA, seat, etc. But if you miss your flight all monies are lost not just ticket price. Please don't purchase any extras until needed. Seats are usually put together if available so you don't have to purchase extra charge for seats unless you book late or want a larger seat. You may need a larger seat because regular seats are small and unconformable. The baggage fee if paid in advance will be lost even if you don't check your baggage. Per manager **. They will issue a $40 luggage rebate which is only good for 60 days. Who wants to book another flight after this experience?

16 April 2018 I canceled my membership prior to the renewal of my membership to avoid paying for a membership I have no intention using... Took me hours to navigate the cancellation process to include sending an email... Have a screenshot of the cancellation... Today saw a Spirit A/L payment on my CC... Logged into Spirit and saw my membership was active again... I canceled, again... Sent Spirit an email concerning this with the screenshot... Absolutely no respect for customers... This airlines business model seems to be to get as many one-time fliers to join, provide the worst flying experience, then make it almost impossible to quit... They don’t care about retaining repeat customers at all.

Their Miles awards are a complete scam. In order to avoid fees for using your miles you must book flights 6 months in advance. I am fine with that. I tried doing it a couple of times and as of right now they don't even offer any flights 6 months out...so basically you can't avoid their 15 dollar fee. Here's is what their website says as of right now... The following non-refundable per-guest award redemption fees will apply: $0 (No Fee) - Award ticket requested at least 181 days prior to departure. $15 - Award ticket requested between 21 and 180 days prior to departure. $75 - Award ticket requested between 7 and 20 days prior to departure. $100 - Award ticket requested 6 days or less prior to departure.

Family trip from Minneapolis to Orlando in April of 2018. Bags did not arrive with our flight on Saturday. Filed a report with the baggage office in Orlando when we landed. I was told the bags would arrive the following day, Sunday. Our family drove back to the airport on Sunday and the bags did not arrive. Baggage office in Orlando committed to calling me back on Sunday to give me a heads up on where our bags were. No call, no email, nothing. Completely dropped the ball. We went and purchased the items we needed to begin our trip.

Wow, I normally don't go out of my ways to do these review. But the experience I just had with Spirit Air customer service team was not only disappointing, it was outright horrifying. I did a booking with Spirit for my family to travel back with us from San Diego to Michigan, Booking date was set to match our travel and we paid it, I sent the confirmation email to my family who called me 2 days after booking to say the date doesn't look right. I called Spirit and was told, if we wanted to change it it would cost twice as much. If we cancel we lost everything no refund.

Flight staff was polite and courteous, a passenger got on the flight that smelled like they just smoked weed in the airport terminal, the smell was very sickening, the flight staff just sprayed some type of perfume which added to the awful smell. Which when combined resulted in my wife having to use her inhaler to help her breathe. The return flight home was uneventful and no issues. We ordered in flight food and drink and was charged that day for it as expected. What was unexpected was 2 months after the completed flight, we were charged AGAIN. Spirit refuses to refund the money because it's more than 30 days old. In the process of disputing with my bank. If you choose to fy Spirit, do so at your own risk, WE WILL NEVER FLY SPIRIT AGAIN.

Well, where should I start. I guess I am going to start by saying Spirit Airlines SUCKS with all capital letters. It begins with a journey back home from a nice retreat vacation I had in Oregon. I was about to board my first of two flights home to Houston. I had one checked in bag that I paid 55 dollars for and one small duffel bag that I can call personal item and a sleeping bag that weighs no more than 4 pounds that I was told by Spirit boarding receptionist in Oregon that you can put it under a seat. He was also explaining to all passengers that if you have luggage that has wheels must be checked in and any small bags will be considered personal item that can be stowed under your seat or the overhead if there is room. So I did what they told me.

I was a member of Spirit Air for a year, rarely used membership, and forgot about it until I received a charge for renewal which I didn't want. I sent them email, to which they didn't respond. I then filed dispute with my credit card company. Spirit Air then refused to reimburse my card and refiled the charge. They are crooks (to say it mildly).

My boyfriend and I were recommended to Spirit by a friend who speaks very highly of the airline. Our negative experience began with our flights and luggage. We were traveling from PHL to FLL/MIA. There were zero direct flights between these major airports. All of the flights included two or more 2+ hour layovers in Atlanta, Chicago, and Dallas. Spirit advertises the “Bare Fare,” but there’s no explanation of what is included until you try to check bags and carry-ons. What airline charges for a carry-on, and why is it more expensive than checking a bag? I have never had to pay for a carry-on, and am usually always comped a checked bag.

I made a last minute trip on April 13- April 16 from Baltimore to Orlando to take my children to go see my mother who has cancer and lives in Florida. I decided to go with Spirit because the flights were the cheapest. The flight down I had no issues, we left on time. Arrived on time. The seats are a little uncomfortable but it was a short flight so didn't really bother me. The trip home is when the problems began. My flight was scheduled to leave a little after 9:27 am. I checked at 1am to see if flight was on time and it was. I left right before 6 and flight was still on time; the website says to get there 3 hours early, get there only to see my flight was delayed to 11 am, then delayed again and again, flight didn't leave until after 1pm. The delay was NOT due to weather. It was a "CREW ISSUE". I could have spent that time with my mother. I complained and they gave me a flight credit for $150 dollars for me and each of my children for a total of $450.

I’d give it a zero if I could. Spirit Air is ridiculous. I flew Spirit today... We were charged $130 for 2 carry-ons. WTF! As you enter the plane, the attendants don’t even greet you. Way to make you feel welcome! The seats are horrible, not enough padding, do not recline and have the world’s thinnest armrests. No music or even a place to plug in electronics. The tray table was disgustingly dirty with crumbs and dried food stuck on it, there was trash from the previous passenger still in the stretch corded “pocket”.

Do not use this janky airline unless you want to be bumped to a later flight or delayed for hours or some other horrid situation with Spirit doing nothing to help. There have been times when I was bumped off the flight and not notified until the day before. Other times my flight was delayed 3 hours and I was given no connecting flight despite paying for that initially. Spirit was great but it is despicable now and customer service is nonexistent. No matter how cheap the flight seems it will end up costing you too much given you will have to fly with someone else in the long run because they will bump you or delay you with no connecting flight. Take my word for it. Not worth it.

This March was the First TIme I used this airline and it was only because JetBlue was full. You have to pay extra for everything except the air you breath. The Attendants could care less about you... they do what they are paid to do. I will never use this Airline again and was shocked that an Airline can get away with charging for so much for so little. DON'T USE IT UNLESS DESPERATE.

Will never use this company again regardless of the lower price offerings vs their competitors. Our flight was delayed by 11 hours of which we had to sleep in the airport on the floor. This occurred at the Fort Lauradale FL airport yesterday. When directed to the spot counter, I asked to speak to a manager named Helen. After waiting 30 min to be acknowledged by her, she was not helpful and offered nothing. No refund, hotel to sleep in last night, refund for the hotel I booked at my destination, refunds for the excursions that I had booked. When we checked in this morning, we waited in a 45 min line just to be told that our “delayed” flight did not have seats for us as there was a personnel error in transferring this delay. After much discussion, we received a seat. No shower, no sleep, and no compensation for poor service and a day of our vacation lost. There is no empathy, professionalism, or restitution from this despicable company.

I purchased my tickets through Travelocity. Thought it was a great deal. Two round-trip tickets for $600+. I then I had go to the actual site, as it directs you, to add my bags and seats. $160.00 for bag check for 2 people. I thought that was reasonable since it was for the trip both ways. Seats were $73.00 per person which was a lot, but the leg room was bad if you didn't choose the front seats. Later found out the seats do not recline. Which I must say is horrible for a 3 1/2+ hour flight. Then I did the "express" security check in and line which to most people would make you think you were getting to board first... No ma'am/sir, it gets you zone 2 seating. Why would anyone pay for zone 2 seating (rip off).

Airlines allow one personal bag and a carry on item. Why does Spirit charge and they don't tell you up front. $$$... Not only did take away my direct flights I am now stuck in layover land for 7 hours. No emails about changes!!

Purchased vacation through Vegas.com. Package was with airfare with SPIRIT airlines. When looking at baggage fees on Spirit.com it states fee of $60 (round trip) if placed at time of booking. However after booking with Vegas.com I never got an option to purchase baggage for $60. Called customer service and they put me on hold for 45 minutes. (I guess they figure most people would get tired of hold and hang up.) After a total of 55 minutes of the phone I'm told since I booked through a 3rd party I have to pay the ludicrous rate of $90 for 1st bag. To add insult to injury they said since I on the phone trying to book baggage it would now be $100.

So I had purchased a ticket for my sister to come visit me. She ended up having a medical issue that prevented her from being able to travel. So I called and wanted to cancel the flight and said it was about $140 and then the remainder would be a credit to travel within 60 days. Then I asked if I could change the reservation to a different name and they said no. It could only be done in her name.

8 minutes after arriving at airport, Three and half hour delay... Was on time to drive to airport. Ridiculous. Third time this crap happens. Sick of this airline. Uncomfortable. Pay for water. Pay to wait around the airport...crap! Fly different... You're not saving that much.

Horrible services and unbelievably high baggage prices. $125 for a 40 lb bag plus a small carry on. My first time flying with this airline and DEFINITELY my last. Have already told all of my friends about staying away from this airline. A total rip-off. Stay away, or you'll be sorry. Consider yourself forewarned.

There is a reason that @SpiritAirlines is the ONLY airline with a 2 star rating in the entire United States. I wanted to surprise my four children with a trip to Universal Studios. After months of saving money, I booked our trip over my children’s school break. Our flight was from Latrobe-Orlando on March 29th 2018. Well, at 11:00 pm they canceled the flight due to “weather” despite the fact that EVERY OTHER airline in Pittsburgh had no cancelled flights going to the same destination...? We didn’t find out until 4:30am when I woke my four over excited, sleepy eyed children up to catch our early flight.

I was traveling from Baltimore to Orlando on 3/19/18 by flight NK781 at 10.54 am. We arrived on time and went directly to the gate and on airport monitors, it said that the flight will be leaving around 11.48 am instead of 10.54 am. We printed our boarding pass at home and I wasn’t checking any bag, there was no need to see any agent and by trusting the monitors, I went to have some breakfast. Then I casually looked at the monitors by 11 am, the sign said the flight was departed at the original time 10.54 am. I called them for a refund and they refused to give one. Just they are cheating the customers and I want everyone to know that.

How to treat your customers. True story. Spirit Airlines allows you to cancel a $198 reservation. Here's how it works... Fare $67.90. Bags $70. Seats $30. Gov't Fees $30.70. "We can cancel your reservation but there is a $90 cancellation fee" (more than the fare). Here is the breakdown: Cancellation fee $90. Non-refundable carrier fee 39.98. Credit balance $68.62 that you can apply towards another trip as long as you take that trip by May 25th 2018.

Airplane NK730 from LA to Chicago at 8:30. My boarding time is 7:45 but my airplane took off at 8:30. I arrived there 7:50 because of the traffic, and I hope there would be a way to help me get on the plane and check in the bag. I asked the staff who was assisting the line, and she told me to go to the gate, they may check the luggage for me. HOWEVER, the staff at the gate said "WE DON'T DO CHECK IN HERE, PERIOD." And it was 8:10 already, she asked us to go out again and check in the bag, which is impossible because even if we checked in, we cannot make it on 8:30. and we go out again, I try to talk to someone who is more PROFESSIONAL THAN THE WOMAN ASSISTING THE LINE.

No one would help us when we called in. They have $38 flights on their website and we tried booking... it wouldn't work. We've had these same issues for the last year and a half. We have to always call in to book. They try to first make you pay $25 per reservation just for calling in for a website that doesn't work. We talked to the phone reps and Supervisors and they speak to us as if we are dumb. They have been taking money from us for years. We have tried patronizing them for many years because my husband and I are Master Card Holders. That hasn't made a difference. We were unable to book that flight we saw because they wanted to overcharge us over the phone.

I had a very bad experience with Spirit airlines. I had a round trip ticket to and from BWI to San Diego. Going was okay, not too pleased with having to pay for $45 for each way for 1 carry on. Going home, I would be flying now, if they hadn't canceled my flight and I did not receive any notifications. I was having a hard time checking in online for one hour, and called Spirit Airlines and found out I didn't have a flight because it was canceled. They wanted to put me on a new flight at 7:00 a.m. instead of 10:45 a.m. and since I was not able to make it, I asked for the next day flight, and they charged me $40.00 and I had a hard time with my DOB since it said I was a minor (1 year old). How did I get on the flight going? I will never use this company again.

In exchange for what sounded like a good deal, my girlfriend and I volunteered to disrupt our vacation and give up our seats, and our evening. To stay overnight at an airport hotel in New Orleans. We were heading to FLL to visit family. We were convinced to give up our seats for two $500 future flight vouchers. We were told we'd only have to pay the taxes. I thought it would amount to maybe 20% or so. But now, come to find out all the flights I want to go on, I'm being asked to pay for up to 60% of the flight cost! Due to Spirit socking all the fees on outside of their "base flight cost" which they claim the voucher is only good for. This is only 40% of the total cost of the flight. Plus I can't use one voucher to buy two tickets (for me and my companion.) So you get 40% off one ticket and the rest of the "value" of the voucher gets forfeited/thrown away. This is unfair and deceptive! NEVER AGAIN SPIRIT!

Is it possible to give this airline a negative star rating? While visiting a family member I got an abscessed tooth and was in excruciating pain with my face swollen to double its size and was advised not to fly! When I went online to find out their procedure for cancellations due to medical reasons and find out the refund policy, I was told, not only were there no refunds available for unforeseen medical emergencies, but I would not receive even a credit towards future flight. I find this absolutely unacceptable and Very unprofessional! That they would even allow me on the plane with my face this swollen shows they care very little about the safety of their passengers! I can only imagine what other corners they cut!!! Cheap airfare is one thing but still safety should always remain first and foremost… Shame on you Spirit Airlines!

I was charged $55 for a very small suitcase. My flight was delayed for 5 hrs w/o any reasons. I missed my connecting flight. The customer service is terrible. They refused to find a new itinerary. No food service on flight. The seats on the plane are terrible, extremely inconvenient. The new Boeing operated by Spirit is cheap as Motel 6. I was afraid on my safety. Will never fly with this airline.

Absolutely the worst baggage service ever. I have flown for years. I watched 3 bags come off of the belt with people's personal belongings spewing all over. You pay a ridiculous amount for bags and not a car or concern in the works. I will NEVER fly this airline again!!!

The agent in Cleveland, OH took over an hour to check our bags. My friend's bag went within minutes. She took our bags, then flagged me down coming out of the restroom...mumbling, "You have to take your bag...they will put it on board for you..." Without further explaining, she walked away. I haven't checked a bag in 20 years. Yes, I read Spirit's website & TSA policy before Cleveland. So, at 1st I thought she meant they'll put it on board underneath. No, thru the TSA check they took all my full size bottles. I started crying and making an ass out of myself. Telling the TSA agent I didn't understand what just happened. TSA agent was so nice, but couldn't help me with what Spirit airlines just caused.

Upon booking a ticket to Spirit Airlines I was repeatedly lied to stating the price WILL NEVER GO LOWER than this price today. So I booked thinking of course the price will go down but when it did I called back to receive my money off and I received no help SLAMMING me into higher price. Good going sales team. Very Unethical. Also I was received no help from Management or Customer Service. Will never fly again and I'm canceling Credit Card.

Purchased tickets for my daughter and I to travel on March 8th from Hartford CT to Tampa. On March 7th the east coast got slammed with Northeast Storm Quinn. Although the plane we were supposed to travel on was stuck in Tampa the night before which meant there was no way we could travel in the morning on March 8th, and over 24 inches of snow fell on Hartford from March 7th through into the early morning of March 8th. Spirit would not put up a delay or cancel this flight. So they forced a couple hundred people to either attempt to drive to Hartford Airport early this morning to wait for a plane that we in Tampa flying up or what most people did was cancel or re-book this flight.

I booked a flight and tried to cancel within my 24 hours and they would not give me my money... this has happened twice. I canceled online and they charged me 40 dollars. So a 118 dollar flight they took 40 dollars... all three experiences with Spirit Air have been soooo devasting and have left me in a very bad situations that I will never even attempt to fly with them ever again. Twice they have left me at the airport leaving early... overbooking flights... no organization... fights at the counter.

In 2015 I used spirit airlines for an early morning flight from Chicago to Myrtle Beach. When we arrived at the airport 2.5 hours early it was nothing but chaos at the Spirit Airline check-in. Waited in a line with at least 100 other people in a line that was not moving. Finally at the last minute we got someone's attention and made our flight---just barely. Everything is an extra fee and it all adds up to the same price as a normal airline. I told myself never again would I use this airline regardless of how cheap it was.

While adding baggage to a reservation purchased weeks before, I was informed that if I purchased the $9 Fare Club membership that the baggage fee would cost 50% less on the first round trip ticket. The baggage fee was $160 dollars so I joined the club for an $80 savings. After joining the club the fee was reduced to $134 which amounts to a 16.25% discount. I then picked up the phone and called again asking if there was a code or something that would yield the remaining 33.75%. I was transferred to another person who informed me that their policy did not apply provide the discount, AND the individual did offer to add the baggage for me at a cost of $210 for the trip. The first person knew the ticket was purchased previously and new that the discount would not apply. The second person knew this was true and would not honor it. This is why people fly SOUTHWEST AIRLINES = the best!

My 19 year old and two friends went to California to visit a friend on their first spring break (not seasoned travelers). Two hours before their flight we get an email that the flight was cancelled and they will give us a refund, which was a joke. Their call centers are overseas with people who can barely speak English. I was told there was nothing they could do to help us and these kids would not be able to fly out for two days. I couldn’t escalate the call and there was nothing that they were willing to do for me. They wouldn’t pay for a hotel, food, or help in getting them on another airline. They said it’s against their policy. These kids were literally stranded, out of money and nowhere to stay. After a lengthy search we got them home on our dime. Completely unacceptable!!!

Terrible service! I have lost my connection flight because of extremely unprofessional staff. The agent was unwilling to help, which made me lose my connection flight. She was not understanding and made impossible for me to get to my gate on time. When I arrived at my gate, I had asked to speak with a supervisor, who was helpful and said would refund a portion of my flight ticket. I just received the refund and is a joke! Spirit kept 70% of the amount I paid for my ticket. I am VERY unsatisfied with my whole experience and will not flight with Spirit ever again! I do not recommend them!

I canceled my flight online with a message stating there would be no charge for canceling but I was still not refunded my money. I called customer service and they said this just meant that I wouldn't be charged an additional fee and they couldn't help me get my flight back or a refund. I spoke to 2 supervisors and neither one was understanding that the verbiage was confusing and help me get the flight re-booked or offer a credit voucher to rebook the flight at no additional charge.

Spoke with supervisor Jenson of #** and told him my issue regarding that my trip was canceled twice and for some reason it did not show up as canceled. He was very rude and noncompliant like he already made up his mind without listening by to me and basically said to me this story did not sound right. Like I'm a liar. Well they lost us as customers.

My wife took Spirit Airlines Flight from Boston to Atlanta recently. She carried a Samsonite Softside Spinner Boarding Bag with the size of 17.5x14x8 (wheels height included), which fits in the Spirit Airline declared no-charge personal item size on webpage, as of 18x14x8. My wife and I had carried the same bag on other Spirit Flights last year with no carry-on luggage charge. However, Spirit Airline Boston Logan airport gate attendee at Gate B-38 falsely measured it using an under-tall bracket that is shorter than 18" to demonstrate to my wife that this same bag exceeded their personal item size limit and charged her $55 to allow her to board. This is a typical fraud since very few people will have a tape measurer handy to debuff them.

Well, Spirit Airlines does it again! What a scam. They advertise low rates and when you get there, they jack on additional fees for bags. Not only do they charge for carry ons, but overcharge for checked bags. They got into the business years ago with cheap flights. No fees for bags and that was one of the reasons I would fly with them. However all that has changed. They also charge for ALL items once on the flight. Soda, water, etc. The comfort level on the flight was terrible with no reclining seats. I also tried to get seat assignments and it booted me off, and when I went back to get 2 seats together the charge increased! Why are you charged for seat assignments! Never again and I will be sharing this with all I know!

Will NEVER fly Spirit ever again first that last. Was lied to 7 times by 3 people resulting in 2 canceled flights. Lost money trying to get home... was given vouchers for room and food and transportation but no one accepted the damn food vouchers... only thing left to say is never ever ever again...!

On Christmas Day I sadly had to fly Spirit Air due it being one of the only flights being having "Available Seating" but of course Spirit being Spirit overbooked their flights and were offering "FREE roundtrip flights" to anyone who would give up their seat. Me being the idiot I am decided to do so, and give up my seats for the 2 free roundtrip flights. After some haggling with the workers at the gate they promised me 3 free flights instead of 2. What they failed to mention is that these flights would only cover the "flight fee" which will at most be (in my case) $23.00... I am absolutely disgusted with this airline, they are liars and SCAMMERS. I will never again use Spirit. And to make the whole situation better they only have 2 of my 3 "Free" trips on record. I recommend no one ever give up their seat using this airline. It was a waste of time, and I gave up being with my family Christmas Day for this. Good to know what this company stands for.

This is without a doubt the worst airline customer service experience. I am a frequent business flyer and use multiple airlines. I purchased my ticket online and was supposed to received an online boarding pass and email confirmation including my receipt. I never received this email. I went online to try and get my boarding pass and the communication stated I would receive an email for my efforts. I never received the second email. I called customer service and was put on hold listening to awful jazz music.

Don't use Expedia or Orbitz or whatever. You can't trust their information, flight costs change often, and bookings can get messed up. Book directly at Spirit.com. Follow ALL of their rules VERY carefully. I try to do that, but one time I accidentally tried to check a bag at 47 lbs. because I forgot their limit was 40 lbs. The gentleman at the counter suggested I transfer a few items to my personal item and he let me go for 43 lbs. Thank you for being gracious! It made a big impression on me.

My wife booked a flight through CheapOair. Great price until you have to pay $55 each way for a checked bag. Fees and more fees. We paid for carry on and checked bags round trip. Boarded the flight. No problem at the connection in FLL. Spirit says, "You never paid for your luggage," and made my wife pay again or her luggage would be left behind. So she paid again to make her connection. Return flight nightmare. My wife gets to the airport and these idiots tell here she never paid for luggage. They argue with her until the gate closes for her flight. They do not let her board. My wife shows them the bank statements showing Spirit charged. They say no. Morons print her ticket for the next flight that evening and guess what? There are all the luggage charges on the boarding pass.

I purchased a round trip ticket from Chicago to Orlando! I had a last minute change so I purchased a one-way ticket to Orlando assuming that my return ticket was fine! I was shocked to find out that Spirit Airlines will cancel your entire trip if you don’t show up to one of your itineraries which makes zero sense since this was not a connecting flight! The no customer service desk representative brought out a binder to show that I had agreed to the contract when I purchased the ticket! When I called Spirit Airlines the rep at first refused to let me talk to a supervisor!

Booked flight through Travelocity, even purchased the Cancellation Insurance, and had to cancel the flight a couple of hours later. Travelocity said to call Spirit Airlines for a full refund. I called, there is no refund people, is credit for another flight. I called within 24 hours, and bought Cancellation Protection, and yet they stated "Unless the flight is 7 days out and you call within 24 hours from when you made the reservation" there is NO REFUND! Nowhere on Travelocity website states that refund policy from Spirit Airlines. So you pay $19 for a "maybe" refund, but depends on each airline. It's 2018 and there are still monsters like Spirit Airlines that steal people's money. SHUT THEM DOWN!!!

Bare bones airline where everything is ala carte but pilots seem knowledgeable. Also, noisy but OK for short flights. Can't bring water on board and tight quarters with little leg room.

I called today (1/29/18) to try to cancel our flight booking for 8/27 to go visit my daughters’ grandma in Colorado. She died very unexpectedly earlier this week. When I told the representative that we were canceling because of bereavement reasons we were told that there were two options. Erase the reservation and not get any money back or keep the reservation. Being very angry and frustrated I told her to keep the reservation. We have no desire to fly to a place that will only cause my kids heartache because their grandma is not there. The heartless manner with which they handled the situation and the fact that they would give us nothing back when we had already suffered a loss. We will never do business with them again!

Indeed, everything is extra... $17 for a choice for seat, $50 for one checked bag, and AFTER they sent their "please rate us" email, they socked on another $14 for "ONBOARIRVING" whatever that is... the Customer Service telephone number only gives an automated line -- no live person... I will not fly Spirit again...

The plane was dirty and smelled. The cost ended up being more than it would have on an actual airline. Treated us like we were cattle not human. Customer service is from India and is really just a waste of your telephone time. This was my worst experience in 35 years of travel and I've had some pretty bad ones, trust me. You will not save money if you even just carry on your laptop so just forget Spirit and fly with an actual airline.

Flight cancelled due to lack of crew - no pilot. No compensation for non refundable hotel and car rental. Kids sleeping in tears for last minute trip cancellation - few hours before departure for SPIRIT mistake. Cancellation due to weather or technical issues is acceptable but for lack of crew this is not acceptable.

The worst airline that I have ever been on. I booked my trip through Expedia. First of all they wanted me to pay for my carry on, it was the correct dimension and it was not overweight, but they only allow you to carry a backpack. It's weird because every other airline lets you have a carry on for free. They wanted to charge me 60 dollars for my carry on. Of course they don’t tell you that before purchasing your ticket. I showed my military ID and told them if they have a discount, usually other airlines have discounts on bags.

First time flying Spirit as I made last minute travel plans, not knowing the difference between a carry on charge and flat fee for personal items so I paid for 2 carry ons, even when I should not. Called phone support twice and got two different answers on how to get reimbursed for the two carry ons I never had as myself and partner each had a personal item.

Our flight on 1/14 scheduled to depart Atlanta at 10:42 to Boston was delayed until 130 pm because as was discovered Spirit didn't have a plane or crew scheduled. A plane had to be brought up from Ft. Lauderdale and a crew scrounged up last minute. This info was divulged by a member of the flight staff. How is this possible when the plane was almost sold out? Saving a few bucks isn't worth it. Don't fly with this makeshift outfit! The planes have cheap thin seats, barely a tray table, fees for anything, and the bathrooms were filthy. The only saving grace were the friendly attendants.

This is my first time flying Spirit and it is safe to say I won’t be flying with them again. I received the e-mail to check in early. I did it and could not check out. They allow 17 or 18 spaces for your name, and mine is more than that. I could. It check in early online in order to avoid all of their extra fees. At the airport, they would not help me. I needed paperwork. Who carries a printer around to print from their mobile phone while out of town? So I call and after spending a good 20 minutes on the phone, they won’t help me either. I needed to call.

We waited, on time, at the gate for our flight out of PHL. Zone 1-3 was called. Was turned away and told to wait for our zone. Next thing you know they are closing the doors due to overbooking, and booted us off the flight with no explanation. We were told by an extremely rude employee that "y'all should have got in line" and then left standing there with no Spirit employees in sight for a half hour with no idea what was going on. When the employee got back, she was beyond rude to us and several other customers. They did not offer us a replacement flight and no refund. We are sitting here trapped in PHL with no idea what to do.

Spirit canceled my flight without notifying me, purchased tickets in August for flight from Cleveland on November 15th to Las Vegas, returning through Akron on November 21st. Only when I got to the airport on November 21st in Vegas did I find out I had no way home. It cost me $1900 to fly home with another airlines. One would expect if a flight got canceled to be notified, then to have my flight re-scheduled (Spirit canceled the flight because they stopped service to Akron) fly me into the closest airport, they left me stranded in Las Vegas, then they didn't refund my money when they cancelled my flight. Unbelievable!!!

My wife was to take a 1 hour Spirit flight to connect to another European flight. She would have had a 4 hour layover, which was ok. Text messages started coming in from Spirit pushing the delay time 1/2 to 1 hour with each of the 9 messages. She was also requested to come to the airport at the original departure time, despite the projected delay. It became clear that she would lose her ticket to Denmark if she didn't find another flight quickly. This cost over $400. Spirit was absolutely no help and the only reimbursement offered was 2 vouchers for $50, which she will never use, because she rarely travels on Spirit routes and now has no confidence in Spirit Air. The tickets may be cheap, but customer help and fair treatment does not exist with this company.

Do not make the same mistake as mine by flying Spirit. Very tricky company - making up low airfares by charging $45 for a carry-on, and $42 for a checked baggage, if paid online prior to the departure date; or $10-$15 more, if paid at the airport. During over 1-hr flight from LAX to Oakland, no beverage, not even water, was offered. Taking off and landing were rough.

Bought a round trip ticket to San Juan Puerto Rico. Because of the hurricane I asked for a refund. Spirit Airlines does not give refunds for any reason. Tried getting a refund through my bank still no such luck. Ticket purchased in July for January. Now I'm out $315. DON'T BUY SPIRIT. RIPOFF.

Very disappointing experience. Cancelled flight at 6:45 pm which was scheduled for a 7:00 pm departure for mechanical issues. No regard for the passengers... no offer to help get to our destination thru other airlines that had flights available in the time window. Offered a refund! What about the 15 year old girl that would have to spend the night alone in an airport! What about the 85 year old woman who had surgery scheduled the next morning? Their answer was "things happen." Yes things happen, when enough people stop flying this airline and they go out of business, things will happen. Wake up Spirit... you had potential, you’re blowing it.

Fares seem cheap, but they're not. After being charged another $82 for 1 checked bag (more expensive for a carry on), my 70 year old mother's flight was canceled due to an issue at the airport. She was trapped in the airport for over 9 hours. I realize the airline didn't cause the power outage at the airport, but not allowing her to leave was ridiculous. Plus, she's diabetic and had 9 hours with no food. When she asked the airline for a cookie or snack, offered to pay, they refused and gave her a bottled water instead. She's diabetic Spirit! You put her life in danger. Thankfully a kind worker at a store at the airport who was shut down as well, allowed her entry to buy chips. Now we've spend over 4 hours cumulatively trying to change her flight and Spirit won't let her take any flights unless they are priced less than or equal to the current even though their website and emails say they'll cover the difference if the price is higher - THEY DON'T.

So after reading a lot of reviews about this airline I decided to give this airline a shot even though I was hesitating as some reviews were absolutely horrible. I wanted to bring my 5 yr old daughter to Orlando from Hartford CT for a quick Disney trip during Xmas time. I'll start with the pros: the base fare and add ons to keep costs down so it's pretty cheap if you don't have any checked luggage. I paid 60 bucks for 1 piece and an additional 50 bucks to guarantee seating together. Another pro was some of staff were helpful and pleasant.

It is much better and cheaper to use another airline. I had to pay $13 per seat in addition to my normal airfare, then $46 per checked in bag, but because my checked in bag was over 50lbs by 2 lbs, I had to pay an addition $30. $76 per a checked in bag!! Absolutely ridiculous. So almost $90 in addition to my purchased ticket. With horrible service too. Trust me fly United or American. In the long run it's cheaper and much better service.

So as a background statement, I've only flown Spirit twice (only because I had bought round-trip tickets). Both trips were miserable and I wish I'd chosen another airline. They treated passengers as cattle and almost refused to let my girlfriend board after she checked in using their site. While, there were some staff that "broke the rules" to let her on, that should never happened. It was an issue with their site. Regardless, we decided to put it behind us and enjoy the flight... Well, we thought we would. The plane was as old as they come, the staff was rude and at the end of the flight, they had the opportunity to redeem themselves. They offered free airline miles... At the cost of your social security number... So... Not free?

Terrible experience! No real savings after paying for boarding pass, seat section, drink, snack, carry on, bag. They overbook their flights & close the door 30+ min before scheduled departure... causing people to miss their flights. This is a terrible way to compensate the overbooking!!! Never again!!!

We fly to the Dominican Republic last month and when I saw we were to fly on Spirit Airlines I was a bit skeptical! I had never heard of this airline and thought, “Oh no I bet it is one of those small planes!” I was pleasantly surprised when I saw the plane and how many people were getting on. The people on the plane were very friendly and worked really hard while we were on the plane. I would fly with them again and wouldn't have a problem telling others to try them.

I am SOOO disgusted with Spirit Airlines. They lure you into buying an airline ticket by advertising "cheap" tickets. Well that is a COMPLETE LIE!!! You end up paying more than the other airlines because they have fees and charges for EVERYTHING... And those fees are NOT cheap!!! I'm appalled that this company is allowed to do this and I wish there was a way for every person to know about all their awful fees before purchasing with them. I will NEVER purchase from them again and I will warn everyone I know to avoid their company at ALL COSTS... Literally and figuratively!!!

The planes were new and very clean. Not much leg room; seats seemed really small, and I'm an average size person. Ticket price was good but too many fees. Departure and arrival were both on time.

As others have mentioned, the website was impossible to navigate. The customer service number left me on hold for over 15 min per call. Finally I went to the Spirit counter during another trip to the airport. Staff were rude and attempted to charge me the "last minute" baggage fee that I was there to avoid. When I told them that this was the WORST customer service I had ever experienced and left the counter, they cancelled my flight (I did wonder about the smirks as I walked away). They did NOT notify me of this either via email or cell (both were in my reservation). I discovered it after another 12 minute hold with their 800 number. Never, ever again.

I will Never Be sucked into their LOW airfares again. Ended up costing us more than other flights we checked on. Seats were extremely small. Thought we had paid for baggage online both ways, but they charged us another $100 for return flight since we couldn't find our receipt. And luggage can only be 40# not 50# like most other airlines. They were rude and unfriendly.

Spirit is the worst airlines! You think you are saving but you're not. I am done and will never fly with them again! I am a club member and had purchased 4 tickets Chicago to LA. We have a family medical emergency and they will not give us a credit or flight change. So my daughters are going to go without me, not to our liking but we stand to lose a lot of money. We asked them to switch the paid for checked bag to my daughters' name and they will not! They want me to pay 80.00 for the bag to be switched. The bag is bought and paid for, but the person it is under, me, is now not flying and they will not switch it to someone in the party. THIS IS OUTRAGEOUS! They are the worst!!!

Awesome! I am so happy with them, as a single mom of teenagers I can say Spirit is the only reason I was able to attend USMC graduation. The low fares, the check in counter were so helpful, and even my bags were handled and not damaged. Fast, friendly, beautiful take off and landings, crew were friendly, my Marine received free bags and included an additional one! The seats were nice, really don't believe the bad reviews. Just a great company both new concept on bags, and they will be successful and my next flight will be with them!

I attempted to check my husband and I in online. The web site was an absolute nightmare, clearly designed to force me to disclose personal information against my will. First, the site had me living in Texas when I live in Oregon. Once I fixed that, the preflight check in process took over 30 minutes and repeatedly stalled when l refused to agree to a $9 fee to join their ridiculous club. When I finally gave in because I was running out of time, they charged me $59.95. I ended up getting charged $62.00 for two bags. I've never had such a bad airline experience in my life. When we arrived at the airport the employees looked and behaved like they were fresh out of high school. The baggage girl actually smirked at me, when I asked a simple question. They didn't care at all about their customers and didn't want to help or answer any questions.

This is the worst airline for charging extra fares. They brag about being cheap but after you purchase the ticket everything is extra. In addition, most airlines are 50lbs bag weight but they are only 40 but you don't figure this out until you've already spent an extra $80 (because they charge for bags both ways) then they want more money. Worst airline experience of my life.

Before I flew Spirit for the first time this past week I checked out the online reviews, which are, like, 99% terrible. But I did my research, watched the online videos on how to vacuum pack clothes and toiletries, I measured my 18" by 12" x 8" "personal item" three times, and guess what -- I had no problems whatsoever. The flight attendants were super friendly, the seats were super uncomfortable (like 1/4" thick Ikea chairs covered in Naugahyde), and while the legroom wasn't great I've actually sat in smaller airline seats on overseas flights where my knees touched the seat in front of me. I'm only 5'2" so that's something. Spirit's leg room wasn't the worst, however the planes were all very new and I felt safe.

They are perfect for smaller, shorter flights. When I need to see friends or family for a weekend they are a nice, cheap alternative. When I had to fly out of state for a funeral, Spirit was the only one not charging an arm or a leg for a flight. Whenever I have had an issue they were always quick to respond to me. Being in the travel industry myself I appreciate them.

We flew yesterday from LAX to Pit on a plane that had the rock hard, bolt upright, short seated version of a real airline seat. I am a small person and there was no way to be comfortable, especially on a cross country flight. I am not a fan of the fee system, the light baggage requirement, or the fact that you can't get so much as a glass of water without an extra charge, but I do expect a seat that does not inflict pain. They got us to our destination on time and in one piece, which is huge, but I will not be a repeat customer.

I booked a flight for my kids to fly home from college for Thanksgiving and the price dropped from $109 to $79.99 pp one way and $109 to $59.99 the other within 2 days. Spirit really stinks and the website wouldn't let us use our $9 fare club membership or apply any of our reward miles for this purchase. The customer service rep didn't even answer my question and with the long delay has made it pointless. I wanted a price change prior to the charge posting to my Spirit Credit Card - which I'll be canceling because I have yet to find any benefit in having it.

My husband and I flew out 9/7/17 from Chicago to Cancun and the morning we were leaving they cancelled the second 1/2 of our trip from Dallas to Cancun with telling us the soonest we could get out to Cancun was Monday. Delta to the rescue!! Same exact thing happened when we were flung back on 9/14/17. Absolutely no explanation at all... we will never ever fly SPIRIT AIRLINES again!!

I wish I could give a ZERO!! My flight from Minneapolis to Dallas has been canceled and they finally booked us a flight for next day. Their rude and unresponsible staff made us standing in front of check in gate for 4 hours to book a hotel room for non-local passengers, seriously 4 hours!!! We asked them to call a manager a million times and at the end at 10 pm someone (a supervisor) came and told us there is not any hotel available in the area!!! NOW it is 4 AM and we got stuck in this freezing airport!! Really freezing!! We could not even eat something last night because all security gates were closed at 10 pm. I wrote this review to tell you people don't buy tickets from this silly airline. This airline won't take the responsibility of their cancellations and their really rude staff will not even respect you as customer.

I was scheduled to take a %am fit out of Boston on Sept 11th, 2017. The flight was canceled due to bad weather. Customer service then rescheduled a flight the same day from Boston to Myrtle Beach via Cleveland. There were many others on the flight from Boston to Cleveland headed to Myrtle Beach, as well. When we arrived in Cleveland we were informed that the flight to Myrtle Beach was canceled. I was then told that a flight out to Myrtle Beach would not be available until Fri. Sept 15th. After a lengthy discussion, I was told that they would fly me back to Boston (I had a place to stay there) and I rebooked a flight out for Thurs Sept 14th. I was not given a confirmation code nor did I have an email sent to me regarding my flight info. I called the customer service line and the message was the wait would be about 40 minutes.

They are rude before you even get on the plane. Lady at gate said I was being called overhead to board. I did not hear anything. Then she yelled at me saying, "Where were YOU??" I ignored her and got on the plane. We sat for another 10 minutes waiting on others to board. I wonder if she yelled at them.

Beware booking a flight with this airline, as they have fees galore that they absolutely will not waive, no matter what. Their customer service team all sound like emotionless psychopaths with no soul. There is nothing they can do for you, as the customer. Once you sign your soul to them, they could care less about your experience. They do not intend to create recurring customers by satisfying first timers. They just want to book their flights, and charge for everything else above and beyond the seat.

I bought a flight ticket from Spirit for the 13 of September for Puerto Rico, after being stuck in Orlando because of hurricane Irma, since the 7 of September. After making the purchase, I notice it moved to the 14 of September, and right away I logged in to try to change the date for the for the 13 which was the original date I selected and it was asking me for another $90 freaking dollars for the change!!

I had the displeasure of using them a couple of times now. There is zero customer support. They encourage you to use their awful website where you cannot really do anything. I booked 3 flights online - all 3 times, I never received a confirmation email - not in spam or anywhere. I had to call in to make sure it was booked - it was. They said they would make sure to email me the reservation. Never did. Another call to them (hold time 30 mins-1hour) to speak to a rep who clearly doesn't speak English. The second time I ended up booking the same flight twice because I never got a confirmation email and assumed it was an error on my side. Nope, they just suck that bad. The lines at the airport are absurd. I HATE HATE HATE this airline. Never again. I hope they go out of business.

We were 1 hour late getting into our destination and no one was in place at the gantry to help unload us. We didn't receive any snacks too. And a bottle of water cost $3.00.. and tray tables were so small. You couldn't put your electronics in front of you. The backs of every chair were stripped down to add more seats. Very uncomfortable. And last but not least baggage fees were astronomical.

Everything about the flight itself was ok, but my granddaughter was supposed to return home with me. Her mother was in ICU and she wanted to stay with her, understandably. However, Spirit made it impossible for me to get a refund for her flight, which was not used. They said my daughter had to sign a paper proving she was ill. She was on a ventilator and could not speak. She was in a coma!! How unfair is this? They said, "That's the rules," and that was the end of it. They owe me for a flight that was never used. I hesitate to fly with them anymore because of the way they treated me. I still haven't gotten a refund.

Spirit Air canceled our flight 2 hours before take off on Monday Sept 4th - for no reason! Not only did they cancel our prepaid flight, they’re booked us to Houston TX in the middle of the disaster!!! Are they serious? We were headed to Orlando FL (way ahead of the hurricane). Why in the world would they cancel at the last minute and then book us to Houston TX? NEVER EVER AGAIN will we use Spirit Airlines. I strongly encourage everyone to NEVER use this company.

My family and I planned a trip to Puerto Rico from Sept 22-Sept 30 with Spirit Air. Due to Hurricane Irma affecting 1 million people in PR we need to cancel this trip. Obviously, I cannot control catastrophic disasters however Spirit Air is not willing to provide us with a 100% refund even after knowing the effect it has on PR. For heavens sake, the airport are all closed completely! I find that ridiculous and so very inconsiderate considering the impact that the hurricane has left behind.

This is the worst airline I have ever flown, they will nickel and dime you for just about anything. You will be charged for your e-ticket if a staff member prints it. Even water, coffee and tea is charged, which should be complimentary. The fees for each piece of luggage is outrageously high and the carry-on is charged even more. My husband's id was verified on checking on the departing flight, but not mines at all. And on the return flight only my id was referred in check in but not my husband's. Quite contradictory.

I went to check in for my flight 09/06/17 and their check in machines were down. Both of them. Had to get in line at the counter. 2 people ahead of me and no counter personnel. By the time they came to wait on us and got to me I missed my flight. No refund no compensation no nothing and I spoke to Sissy who was top manager as she stated but she did nothing. I will never fly with them again. They are a horrible company who doesn't care about their customers who they wrong because they will always have other customers who fly with them no matter what people say about them. Unless people stop using them I know they probably won't read this and definitely won't care but I am putting this out there anyways.

I have travelled all over the world and flew Spirit for the 1st time... I would never ever fly again if they gave me a free ticket. Sat on plane for 2 hrs. and no one told us why and finally said the reason and then did not even offer us a glass of water. Many people got off the plane to not return but I had to be where I was going to Detroit... It was a nightmare... And by the time I paid for baggage, etc. it was no bargain and the crew looked like the cleaning people.

We booked a flight to Las Vegas for our anniversary thinking we were getting a great deal on our flight. The cost to ship luggage, any snacks and or drinks, was an additional cost. Other people on the flight were loud and obnoxious and unruly--obviously intoxicated and the stewardesses did nothing about it. They were NOT helpful at all. Then, a year later, I had fraudulent activity on my checking account from Spirit Airlines. I have NO financial affiliation with Spirit Airlines what-so-ever, including credit cards, etc. SUPER DISSATISFIED & UNHAPPY! Never use SPIRIT AIRLINES!

I would give Spirit a negative five rating but the rating does not go that low. You definitely get what you pay for with this company. They appear to be cheap but nickel and dime you for every little convenience possible (i.e. leg room, luggage, a comfortable seat, etc.). We had the unfortunate luck of flying back to Houston the day Hurricane Harvey hit. I do understand that this was an unforeseen natural disaster however every single airline had the common sense to cancel the flight the night before. I called the Houston airport and verified that all flights were cancelled except Spirit, so when I called Spirit they swore to me the flight was still on time. I called twice the night before and again early in the morning the day of.

I have flown Spirit Airlines a few times from Pittsburgh to Fort Myers and the experience was great. The personnel at both airports were great, greeting happy. The flight crew was pleasant to board and I felt safe and secure on the journey.

Flight 303 from Atlantic City to Orlando to Ft Lauderdale was a very unpleasant experience. The flight did not take off for a very long time due to technical problems. The flight attendants were in their own little world. They could care less about the passengers on flight 303 out of AC. The plane could not take off. Something was wrong. Plus they were not nice women at all. Argumentative is a good word for Myrna and Alisha was rude. Not good employees when management is not around.

DO NOT USE THIS AIRLINE... Goodness... this company charges for every little thing. Yes they charge for carry on, they charge a high rate for luggage... there is a charge for your seat... and if you have a connecting flight then you have 2 charges. They will nickel and dime you to death... and sad to say it's not nickel and dimes they are charging. I am so sorry that I ever booked a flight with them but it will be my last and I am trying to get the word out to everyone I can to avoid this airline.

They are the most disorganize airline and poor quality customer service. I would never recommend this airline to NO one. You pay $50 to 80 on your personal baggage. This is ridiculous.

Horrible airline. Its the worst custom service (no service) I ever experienced. No wonder there is always a long line at the counter. This airline doesn't care about customers. Please be wise and save headache, stay away from Spirit Air. They are happy to take your hard earn money and ruin your vacation. We were flying from CUN to LGA with connecting flight at FLL, missed the connecting flight due to delay arrival to FLL and short connecting window. There were already a long line at counter with other customers missed the connecting flights. Wait time just to speak service representative... over 3 hours. And all they gave excuses. Because of weather, immigration... not anything under their control. I have to spend extra money to find the alternative way home. Please stay away from this airline. Worst airline ever.

If you pay an extra $45.00 when you purchase your ticket, you can cancel at no charge for up to 24 hours prior to departure for no reason at all. Their policy is lousy as is their customer service. Good luck trying to speak to a living human being; it's impossible, no matter what number you call. The only good thing is the low airfare prices, but they nickel and dime you for everything else. One of their airport hubs is very close to where we live, so the convenience offsets some of the nonsense.