Spirit Air Reviews

I bought a round trip ticket from Atlanta to Fort Lauderdale. On my way to the airport for my return trip I was stuck in traffic. I called the airline and they said they would put me on another flight a few hours later. They charged me an additional $170 which is the price of the round trip ticket. I was blown away at their lack of care and regard for their customer. I will never fly with Spirit Airline again.

This airline is the absolute worst. My sons flight was delayed 7 hours. Customer service promised him a voucher via email when in fact all they sent was his flight being delayed. Listen to their customer service options on the phone and be the judge yourself. They don't care about their customers one bit in my opinion. Chose another airline.

My Spirit Airline experienced after all the fun here in Cali. The flight cancelled, because they said it's technical problem that they did not even inform you they rebook you from Thursday to Saturday, from 5 hrs flight to 13 hours from non stop to 2 stops with a total of 6 hours duration for two stops waiting for 1.5 hours for customer service to answer the phone and guess what if you cancelled that booking they rebook you which I did because it's too long flight. They said they will just give you/reimburse you $90 for next travel and you have 60 days to use it, and no one can use only you.

Departure time 4:09. Boarded plane 8:30. Kept us on plane without notice of why until 9:50 pm. Absolutely worst airline I have ever flown with. Never again, not worth the deal.

First of all, let me tell you that this airline policy is fraud and ripped off customers. I missed the flight due to a problem to my vehicle on the way to the airport, I ran to the gate with a lot of sweat and almost fainted and I saw the aircraft just dismounted from the gate. I tried to look for the staffs, but I didn't see anyone at the counter. I went back to the check-in counter asking for changing the flight, but they are so greedy and wanted me to pay for changing fee plus price differences; though, I explained that I always fly with Spirit almost every month and I had to be in Houston for medical reason. A doctor will be in the office until 11 am tomorrow but they did not care. They said that was my problem.

I was scheduled on a Flight from Atlanta to Baltimore at 5:30 pm. The flight was postponed three times and the gate was changed three different times. We finally boarded the flight at 10 pm. We Sat on the plane for an hour and finally the pilot states that they did not receive paperwork from headquarters because the system was recently changed. After 30 minutes the pilot comes back and holds up the paperwork stating we will be pushed back from the gate in a few minutes. Then after waiting for another 30 minutes or so, he comes back and states that someone in headquarters cancelled the flight. We were then asked to get off the plane and go down to baggage claim to collect our luggage and speak to the ticket agents. The ticket agents were very rude and not helpful at all. The entire organization is very unprofessional. I suggest that you do not fly Spirit. I will never fly them again.

I can't even begin to say how bad the service is. This is the first time I flew on this airline and it was the worst! I can't say bad because it was so bad I had to change the dates for my flight so I went to the airport and stood there while the workers looked at me like I was crazy! Please for me to pay you I would expect some kind of assistance. I got tired of standing there right in front of them while they ignored me and helped the other passengers so I called customer service. I stood there but had to call Spirit??? I hope the supervisors or whatever, whoever in charge of this airlines is reading this because I am very disappointed. I am very much never booking a flight with Spirit again.

On Feb. 11, 2016 I dropped my wife, son, and son's friend off at Cleveland Hopkins Airport for their Spirit flight to Orlando. My wife and I both took the day off work and the boys missed a day of school to take this flight. The boarding time came and went. First the excuse was they were de-icing the plane, then they were doing a maintenance check, then CANCELED! I had to drive back to CLE to pick them up and we had to reschedule the trip, lost our hotel deposit ($125). My wife wasn't able to go on the rescheduled trip, so I took the boys down Feb. 20th. We flew down Southwest w/o a problem.

If you go to Spirit's website under $9 fare membership, it says "We'll remind you a month before renewal that we are charging your credit card on file and updating you about all your savings benefits as a $9 Fare Club member." My credit card was charged without this reminder and when I called to dispute the charge, they were rude, inflexible and said they were not legally responsible to remind the customer of the automatic membership renewal nor the fact that the cost was raised by $10 to $69/year. This is a terrible airline with horrible customer service which has been well documented many times. Adding this membership scam is another reason to never fly with Spirit or join any of their programs. I cancelled my nonrefundable $69 membership and told them they lost a customer. They don't care.

I wouldn't recommend Spirit airline to no one unless you have so much time on your hands. It's always delay. Three times traveling and three times it was delayed for 2 to 3 hours. And yet, when landed had to wait for another 30 min to get to the gate... Basically whole day at the airport plus flying. But the actual flight should of taken only 3 hours... Very disappointed (never again).

I was scheduled to return to Chicago yesterday at 4 PM. I was at LAX 6:30 AM because my flight departure was at 9:55 AM. This flight was delayed and during the day different arrival time were given. Eventually 9 PM came and an announcement was made FLIGHT CANCELLED. After that a couple hundreds of angry customers had to run from the gate to the ticketing area to rebook their flight for next day (today). I considered myself lucky to secure a flight from LAX to Las Vegas to Minneapolis to Chicago. This flight was scheduled to depart at 6:05 PM today, and then it was delayed to 6:45 PM, then to 10:05 PM, then to 12:59 AM next day, then cancelled. Again another group of angry people needed to rush to the ticketing area to rebook their flight to Las Vegas.

Worst freaking airlines ever. I will never fly with them again. For one carry on bag it's $100 freaking dollars. I will advise anyone not to fly with them. Your baggage check in is more than your round trip. Stupid ** airlines.

Spirit will enroll you in a 9 fare club for 59.95. They auto bill you annually, and when you can no longer log in, (no password recovery) you can't cancel payment. It has happened to me for three years on three accounts, me and two daughters. There is NO CUSTOMER SERVICE - it is located in Manila- and they can't understand English. There is no customer service at the airport. When I tried to talk to someone there, they threatened to cancel my daughters' flight. Do not fly Spirit- it is for the very poor, young and dumb. Pay twice the fare, it is so worth it!!! Do not fall for the 9 fare club - nothing but a rip off!!!

On February 19 I am supposed to be flying to Florida. The plane is here but we don't have a pilot to fly the plane. Spirit representative told us the pilot has exceeded his flight hours and will not be able to fly the plane. Why the government allows Spirit airlines to exist is beyond me. The current CEO of Spirit keeps making excuses why they make so many mistakes but it is time for the regulators to stop the negligence of Spirit Airlines.

OK, so we all know what we are getting with Spirit Airlines. We get great prices on a budget airline. Their seats don't recline. We are packed in like sardines. They quite often are delayed or cancelled but it is cheap. Personally I have only used them between DTW - RSW and I have never been charged extra at check-in for my baggage. I prepay when I book and I pay attention at booking to weight restrictions and size restrictions for carry-ons. Not sure why it would be Spirit's fault if you book through a third-party and don't bother to check their website for pricing. I am fortunate that none of my flights have never been delayed or cancelled. In fact they have departed early. The flight crew have always been pleasant, even amusing at times. People, it is what it is. You are not forced to use them and I suggest if you expect perfection, use another airline for a much higher price.

They promise low prices, but you end up paying more. They charge for everything - for seats, for luggage, for refreshments. Good luck trying to reach a live person if you have any questions. By the time I was done flying I had spent more money than if I would have used a real airline.

They ** you over their prices saying it's cheap. By the time you are done, you should have taken a flight out that was either American, Southwest, etc. because that is what you will be paying anyways. For a flight that should have been tops, a couple hundred ended up costing me way over $500.00. You also have to purchase seats, and God forbid you want a small glass of water, you get charged for that as well. The flight left early without 6 of us, made no announcements and we all were sitting there. They gave me a voucher that I have to use within 60 days or it goes bad (I will never use, because I will never use this airline again). The airline broke both of my suitcases. I watched them throw everyone's luggage on the conveyor belt on my return flight home, just like the luggage were footballs.

My husband and I took a flight from PDX to Las Vegas. We've taken this flight 4 times a year for the past 12 years as we have family living in Las Vegas. We always bring a bag and store under our seat. We carry the same baggage and have never paid for luggage either checked or carry on. At the gate in Las Vegas, Rebekka told us we had to pay for a carry on as our luggage would not fit under our seat. I explained to her we came from Portland with the same bag and it fit under the center seat why wouldn't it fit coming back. She said, "I don't know you'll need to talk to the people in Portland for not catching it there. It says on the website you will be charged $100.00 and I'M NOT WAVING THE $100.00."

We will never fly Spirit Airlines again. When we were checking our baggage, which we already prepaid at the hotel online, we had to pay again cause we were overweight, what bull crap, we paid enough already. No savings here!!! The seats don't recline, our experience is unhappy, never again.

This was my first time booking a flight for myself, which I did through priceline.com. Spirit was the lowest fare on the outset. Only after booking my flight, however, did I find out it would cost me a whopping $35 each way for a carry on bag (not even a checked bag - carry on!) - a convenience that nearly no major airlines charge for. After needing to change my flight dates due to complications, it looks like I'll be spending over $300 for what originally looked like an about $150 round-trip flight.

I had a flight from Panama to Ft Lauderdale, immediately bumped for 13 hours, however the flight to Detroit left on time. No voucher offered until I asked but the hotel we went to doesn't serve food and GM stated he has told Spirit this several times. Shuttle driver stated she takes up to 20 people a day from Spirit airlines. Seems like it's SOP for Spirit. My bag was free 3/4 flights but the superior let me know how lucky I was that I saved $165.00. Mind you I paid $400.00 to CHANGE my flight. The 16.00 I paid for food was ignored when I ask that she didn't charge me for the bag.

I wanted to share my experience with Spirit Airlines this week. I had a short flight from LAX to OAK. In advance of the departure I received an email that the flight was delayed an hour. It was great to have the heads up. Once we finally boarded the plane at about 9 pm and sat there until nearly 10 pm when they said we needed to exit the plane since they had a mechanical issue. At about 10.15 pm they announced that the flight was cancelled and we needed to head to the ticketing counter for hotel vouchers. We waited until after midnight to talk with someone and we were near the front of the line.

This was the worst travel experience I have ever had. My company booked 10 employees on a flight and it was 4 hours delayed because of "mechanical problems" and then on the way home we all just received an email saying our flight was canceled because of "mechanical problems". They offered no solution and were not helpful in anyway. I needed to get some of my employees home and they wouldn't even work with another airline to get us out that night.

I booked a flight with Spirit that was cancelled due to weather. I was able to book with another airline for a flight just 30 minutes later that was on time, so apparently the weather wasn't that bad. Anyway, I called customer support to initiate a refund for my cancelled flight and I was told my credit cards would be credited within 10 business days. A month later, still no refund but I was fortunately able to dispute the charges with the credit card companies.

This was our first time flying with Spirit, never again!!! Not only were the bag charges & process completely ridiculous ($40 online, only if you check bag online 24-48 hrs in advance, $50 if you do it at airport counter, and $100 if you do it at gate). Oh yeah, and $55 for a carry-on!! We found out an hour before departure that our flight home was "cancelled". The "two options" offered by Spirit were neither accommodating nor remedial. After paying for hotel, missing work, arranging different transport home from Airport (as it's now Monday not Sunday), we will NEVER make the mistake of choosing Spirit Airlines again. Flight 640 from Las Vegas to Boston.

Extremely horrible experience. They do not care about the passengers, just how much more money they can charge you. My size of carry on was much smaller than standard which they made me to PAY an additional $50.00 at the ticket gate to be able to BOARDED THE PLANE or miss the flight. I talked to the customer service several times, sent 9 letters to Spirit Airline's Director CEO Mr. Ben Baldanza to Spirit Airlines 2800 Executive way Miramar Florida 33025. NEVER got a response back from him or his office or their customer service.

I was to fly out of Phoenix today on flight 906. The flight was cancelled for some maintenance issue, I was not given any type of compensation for the inconvenience they caused me due to the fact I was to be back in Denver today. They said they would put me on a flight Saturday and not charge me again for my carry-on.. BIG ** Deal. I have to stay in Phoenix for 2 more days and they couldn't even offer me a voucher for food or hotel. I have flown many time on other airlines and if something is their fault they go out of their way to compensate their customer. NOT this AIRLINE! This may be a low fare airline but it is a billion dollar company and I hope they lose enough customers that they go out of business. I will NEVER FLY this AIRLINE again.

In all my years of traveling, I've always noticed the decline in the accommodations of airlines. What use to be a wonderful special experience is now an expensive, stressful nightmare. Paying for luggage that consumers obviously have to take with them and the lack of customer service and accommodations. However, my first and last experience with Spirit Airlines, not only do they not give full disclosure, their attendants are very rude. There is no customer service what so ever. They do not care about the passenger, just how much more money they can charge you. Their motto is CHEAP FARE but when you get there, there are all sorts of extra fees and regulations. The size of carry on personal items are smaller than standard which they made me UNPACK at the ticket gate and THROW AWAY MY LUGGAGE... AND I have to PAY an additional $55.00 which turns into $100.00 at the ticket gate ALL BEFORE I EVEN BOARDED THE PLANE....

Do NOT, absolutely DO NOT book with this airline. Due to the death of a family member I had to cancel my flight and was told I would receive a voucher for another flight (approx. 1/3 the cost of the original flight). When I explained why I had to cancel, and asked for a little bit of a refund, I was told no (by someone who barely spoke English). After a half an hour of begging, saying the money was needed for the funeral, I was told a supervisor would call me back. Never got that call. Thanks for the voucher, Spirit, you can stick it where the sun doesn't shine. Why would I EVER book or fly with you again? I've had to cancel due to similar circumstances with other airlines, and was immediately given a refund. Yes, they are a "different type of airline"...a substandard one.

Extremely horrible experience. Flight was delayed for around 3 hours due to some computer issues. Upon questioning in detail they told that their mainframe servers went down and all the flights worldwide are stuck. By the time we were finally ready for boarding at ORD, they announced that the flight is cancelled. The pilots apparently timed out and left all the 200+ passengers stranded in airport. Very poor handling by the personnel at gate and later at the check-in counters. Practically had to stand in a line for 3 hours (early morning 3 AM) before they gave paltry hotel vouchers. And promised that each passenger is going to get $50 travel voucher which is not yet issued.

Extremely disappointed. The flight was fine, however upon getting to the baggage claim the lock on my bag had been cut open and things from my bag stolen with no note from the TSA. These items included a top of the range GHD straightener clothing and the most concerning some of my underwear! However the Spirit baggage assistance desk was the most unhelpful and distressing part of this situation. They didn't care about the fact a crime had been committed while my bag was in their custody, they didn't explain what I had to do or what I could do to sort the situation out. It was awful.

I implore anyone who is thinking about booking this airline, think again. This may seem like the cheapest option, but the extra, and in my case, hidden fees add up to more than the cost of the flight. I booked through a third party. I never received any info about baggage fees prior to my flight. In fact, I received an incorrect cancellation email from Spirit. I had to call my bank as well as the third party site to find out that I was actually indeed booked on the flight at all.

Short version: date of original booked flight was 01/16/2016. We had a flight scheduled to leave Ft. Lauderdale, FL Airport at 7:20 AM. We were told there was a flight 30 delay due to weather. The flight was bumped to 9:30 then it was bumped to 10:15 am and then to 11:45 am and then we were told to change gates clear at the other end of the airport. We all went to that gate. We were told several times at the first gate, they had no info and no idea where the plane was! I guess they have no computers or Air Traffic controllers in Ft Lauderdale! LOL.

My family of 4 made a trip to Houston TX in September 2015. My daughter was scheduled to attend and play in a National Softball Tournament. Unfortunately, we had a death in our family and the trip needed to be canceled. When we explained this to the rep, she offered no sympathy, support or even a credit for HALF the amount we paid! We paid $946 for a trip that was canceled within 1 week of booking & got nothing but bad conversations with an obvious foreign run airline!! The lady we spoke with only offered a small credit of $302 that she indicated we could use within a year. So at a 68% LOSS upfront, we were told we could use the credit for our next trip. Little did we know we were being scammed and were NOT told that it would expire if not booked within 60 days!

Purchased two (2) flights departing CLE arriving in Ft. Myers, Fl for January 15, 2016. Flight number 967. Arrived at CLE, did what we all must do, went to concourse, boarded our flight. Yeah! Vacation here we come! Once seated, announcement that our flight will be delayed in departing. Okay. That happens. After a good hour, still seated in plane, flight will still experience a delay. Meanwhile NO beverages allowed as we are to be prepared to depart on the spot. Finally, after sitting in this plane from 7:00 a.m. it's 10:30 a.m. and we can now take off. Miracles happen. The flight attendants were curt, rude. (Dear Flight Attendants, please know these delays are not our fault any more than yours. You need to retrain in People Skills.)

This is by far the worst airline I have ever flown. Don't be fooled by the cheap fares. By the time you pay for bags and put up with the hassle, you will have paid more in money, time, and patience. I flew Spirit from Houston to Las Vegas last week, though no fault of theirs I missed my initial flight. I called Spirit to see if there was another flight I could take, waited on hold for 15 mins, spoke to a rep who was snoring between responses, and got nowhere. I ended up booking a flight with SW and of course it was awesome.

This was the most horrendous flight experience ever with Spirit, though not the only bad experience. Just about everything that could go wrong, did. 1. My wife, our 3.5 old daughter and I were scheduled to fly the previous day (January 2nd), and the flight was cancelled while we were waiting to check-in. One hour and 22 minutes before the departure time, we received an email stating the flight was delayed and the new flight time was supposed to be 6:20PM, from 4:17 initially. At this time, we had arrived at the airport, and when we went to the counter to check our luggage, we were told the flight was cancelled.

The Spirit staff at the airport is arrogant and not helpful at all. I missed my flight to Fl from Atlanta. In fact 4-5 people missed it, due to long and slow moving lines at security. After running to the gate, I was out of breath and not feeling good at that time, rather than helping me, they were rude, arrogant, and not cooperative at all. I would rather pay little more dollars and travel with the people who are courteous and respectful.

Had to cancel flights due to family emergency. Ok, I spent 1500.00 so far for nothing. Paid a 30% cancellation fee with a reservation credit. Ok, that sucked but I can deal. Try to rebook flights with my credit online. Like 5 times. Glitch in system. Had to track down a real human to talk to. The agent in India charged me $75.00 to try to understand what he was saying. I booked flights but was not given the option to buy seats and bags (all is a la carte). I still had like 400.00 credit left. Well I go online to get seats and bags. No option to get seats and bags unless I pay cash. I already paid. Why can’t... so emails go back and forth... They say “Sorry, we have to be fair” blah, blah… I request a supervisor contact me. They refuse. Time to escalate. I haven’t received anything. They have my 1500.00, I have nothing but heartache.

My brother and I purchased our tickets from Spirit Air through Priceline. We thought the price was good. But on the day we were about to board the plane when we got to our gate. Like every other airline (Delta/Sun Country/etc.) we thought we could bring one luggage and one bag (laptop bag- etc.). But then they told us that we need to pay $100 for both our luggage ($200)... I was like what the **? You serious? Yeah I'm never going to fly through this ** Spirit airline again. I've rather pick Sun Country/Delta/Southwest or etc. At least I can carry both my bags on those airlines.

Spirit Airlines is a ripoff. I will be posting a bad review on google as well. I purchased a ticket through an online website and after finding out the baggage fee was $55 for just a carry on bag I called the online company insanelycheapflights.com to request an airline that doesn't charge for a carry on only to be told the flight could not be refunded. I purchased two carry-on bags over the phone and had a real fun time just trying to get a live agent.

Spirit airline didn't give any reimbursement for all lodging expenses, just exchange the ticket two days later. Never fly that company again.

Spirit Airlines is deceptive and flying with them is a horrible experience. Beware the cheap fare. They charged me $112 extra to check in for the flight for one small bag and my seat above and beyond the "cheap" fare. They also do not lease enough security lines so I'm running late and I was at the airport 2 hours before departure. It's like flying on an airline in a third world country. Pay the extra for a legitimate airline. Don't be fooled by their "cheap" fares.

Flown Spirit several times, it gets way worse every time! I've already been through the flight cancellations several times (4 times in the last 14 months!!) and I've dealt with the uncomfortable, non-reclining seats for flights up to 6 hrs. Why? you may ask, would I do this to myself time and time again? I fly quite often due to my job, and they take care of all of my traveling arrangements. I have no control over which airline to choose.

I had a HORRIBLE experience with Spirit Airlines. The flight 882 from SJU to ORL on 01/01/16 for 9:45am never took off. After being boarded on the plane they left us waiting on board for 35 minutes to later inform us that the plane had a part that needed to be replaced, which could not be located promptly. They unboarded the plane at first without providing any alternatives for the passengers. After about 30 min one of the employees said that the flight offered as an alternative would depart at approx. 12am, which she later corrected to say it would leave at 1:30am...

I purchased tickets on Expedia for a trip from LA to Vegas. Normally I would use Southwest but Spirit popped up in the choices for the same price but with better flight times for my itinerary so I chose it. I had never flown this airline before and I can see why they are rated so low. Ticket price was around 240 dollars but come to find out later they charge 40 dollars for a carry on for a simple 1 hr flight. And that fee is each WAY! Plane was late and there is no customer service. TERRIBLE FLIGHT! DO NOT BOOK SPIRIT. I will never fly with them again.

Just like others who took the time to write here, I have the same complaints that the attendant was very rude at New Orleans Airport. Then they played the cards of $100 for your bag or you can't board the plane so we figured better to leave the $50 bag behind than to lay $100 for the bag. Then the attendant brought in more drama. So all in all. These complaints are very valid and folks please do not use Spirit, even if they are cheap because at the end, it'll cost you more time and money and it's not worth the headache.

I cannot stress the frustrations and anxiety and complete lack of intelligence I'm having with Spirit. If you read this entire negative review, I promise you will never fly Spirit ever again. CLIFF NOTES: delayed flight; cancelled flight for 24 hours; lost luggage; complete incompetent individuals; on hold for 2 hours with absolutely no help whatsoever; will not pay for hotel; will not pay for transportation; will not give full credit; will not pay for clothes, diapers etc; delayed the second flight after 24 hours; delayed it again 2 more additional hours.

So Spirit Airlines told a serving member of our military that his dress uniform is extra baggage and he would have to pay a 55 dollar fee to take his uniform on board. He told them when he rides Delta or American Airlines they ask if they can hang it up for him and tell him "Thank you for your service". Spirit said they don't cater to our military. What the hell is wrong these people? Who does that to people defending our country and safety? Whatever you do stay away from Spirit Airlines.

CONSUMERS BEWARE: This past weekend on January 2, 2016 my wife and I experienced the worst customer service we have ever come across with an airline. It all started when we were scheduled to fly out of San Juan on flight #884 to Orlando which was scheduled to leave at 2:55PM. When we arrived at the airport at 7:30AM and dropped our bags off, nobody informed us that there was an earlier flight at 10:30AM to Orlando that we could have taken since it wasn't full. Then, our flight #884 was delayed 3 separate times before being cancelled, however NOBODY FROM SPIRIT TOLD ANYONE THIS WAS THE CASE. The only way we, and everyone else scheduled to take this flight, found this out was because I called 801-401-2222 and spoke to numerous different employees regarding this flight.

I left the counter and talked to the rest of my party. We immediately discovered that there were several airlines flying between DFW and LaGuardia and no other airlines were cancelling trips due to weather.

Our base fare was $293.00 for a very short flight from Fort Lauderdale to Cancun. By the time all of the BOGUS fees were added ("Passenger Usage Fee", "Exchange Fee", "Unintended Consequences of DOT Regulations", "Tourism Tax", "Security Fee", "Passenger Facility Fee", Carry on Bag, and Seat Charges), our total bill came to $780. That amounts to $487 in additional surcharges for a $293 flight. This is a scam, and a total rip-off. I cannot believe that Spirit can get away with making up creative names like "Passenger Usage Fee" ($71.96), and also "Passenger Facility Fee". Also, "Government's Cut" ($192.94). What is the "Government Cut"? This alone was a 66% surcharge. I have never experienced anything like this on any other airline. BEWARE: Spirit not only surcharges for Carry-Ons, but also for your SEATS!

I have no complaints on the airline process, I have a complaint on the crappy customer service experience. I just got home from Chicago to Atlanta on flight NK219 Jan. 4 2016. Amy and Rodney hate their jobs. We sat on the last row hearing Amy complain about the passenger needs and how annoying it was with a voice that reached halfway through the plane and Rodney has a smart mouth with an attitude that screams "I Hate my job". I am so disgusted with this flight crew!

They charged $200 at the gate for the same carry-on bags which my wife and I had used 3 times before with this airline during these couple of months. (My carry-on bag was 1 inch higher, but 2 inches narrower. So, it takes lower space than the standard volume of a carry-on). I explained it to them that I didn't get charged on the way coming last week, but they didn't listen to us. In this case, any passenger would desperately have to pay, otherwise they would miss the flight. (My flight was from Oakland to Chicago on Dec 31st). I believe they did it on purpose and to me it is the exact meaning of robbery.

The service attendant was so rude to us during check-in. We felt like cattle being pushed into a trailer. The landing was so hard I thought we were going to crash. Never, never, never again. Cheap and lousy.

Do your homework on this airline before you buy any tickets for travel. You will pay the same ticket price as other airlines. However, you will pay additional fees for any bags. It doesn't matter whether they are checked in or whether they are carry on. You could end up paying as much in extra baggage costs as you did for the original tickets you purchased. You can basically only carry on a purse. That's it. No other bags if you want to fly for what you purchased for the original tickets. Ends up being more expensive than the other carriers. My suggestion, don't ever fly this airline. You get what you deserve if you know the truth, but try to go cheap. Big mistake. Fool me ONCE!

Although my husband was in line with his son to fly back to New York, because he was not checked in EXACTLY 45 minutes prior to the plane departing, they would not let him board. Causing us to be out the $600+ for the plane tickets in addition to the NEW plane tickets we had to purchase for another day. Worst airline ever!

December 30 2015 my wife and I were flying out of kansas to lax. We drove 2 hrs and arrived 1/2 hr before departure. There was no lines. We went to check in. The check in person started to put our information in the computer when the supervisor said no, as we argued for a few min. He then said "If you were here 2 min. sooner" we would have been able to board, but because we weren't there 2 min. sooner he denied our boarding. We told him we had no money and had to get back home for our animals and jobs. He said, "Sorry flight to l.a. is closed."

I am forced to fly Spirit for business and find it to be the scummiest airline on the planet. Their planes are like cattle cars with no room and the seats are the most uncomfortable I've ever Sat in on an airplane. The FAA should mandate how many seats they cram in their planes. Their website is tricky and if you're not careful, you will end up with extra fees. If you call them on a landline, you have to pay to hold on to get your information. They claim to be the cheapest fares but they nickel-and-dime you to death for everything on your flight. Most of their flight attendants are not user-friendly and you can't even get a glass of water to take a pill without buying the water for $3.00 a bottle. I would stay away from this airline if you can avoid them. They suck!!

My daughter flew on Spirit Airlines from St Maarten to Fort Lauderdale for the holidays. The flight was delayed an hour and a half. That gave the thieves time to rummage through unsuspecting customers bags. They stole her Louis Vuitton bag and Prada wallet which were both empty. Spirit is notorious for sending you on a wild goose chase on their website, for speaking to someone about anything. So I'm left with just blogging. Everyone out there, if you want customer service, forget about Spirit Airlines!!!

Hands down the worst airline in America, although I've mostly flown out of the southeast. Their fares are on par with every other airline, given their inflexibility and making you pay for literally every interaction with an employee, even the ones you don't see. Please take a lesson from me and fly any other airline. When buying a ticket, they do say bags aren't included. What they don't say is they charge you to check in at the airport. They charge you to check in less than 24 hours before your flight. They charge you to print a paper boarding pass and they don't accept digital boarding passes.

12.28.15 Flight delayed and eventually cancelled well after boarding time due to "No crew available to work the flight." Not so abnormal when you know the weather is wrecking havoc on airlines across the country. Only problem is the travelers were my unaccompanied teenage children, who had never encountered this before and were en route to home from IAH to MSY. Meanwhile I am circling the pickup area at MSY because I never received flight updates. Blaming this on technology I happen to look at my phone and it was on silent, showing I missed 8 phone calls from my kids.

Another year I can't avoid getting scammed by Spirit Airlines. I go to Myrtle Beach on a golf trip every year. Everything about this trip is a great value except dealing with Spirit Airlines. The minute I entered my flight dates the price started going up. From the $9 Fare Club (which cost $59) for what I haven't figured out yet, because I was charged with all the hidden costs. The bags cost almost as much to travel as the person, which you won't even find out about until they lock you in on a fictional price. I have flown across the country (3,000 mi) for less money than the 800 miles to MB cost on Spirit Airlines, which escalated to $320 by the time they hook you into the $9 Fare Club. And then claim I saved $112, I just haven't figured out where. Carry-on bags, $26 in advance, more than the $21 checked bags. $50 at the gate. Great deal!! Try packing your clothes in a women's purse, because anything bigger cost $$$. Jet Blue where are youuu!!!

Just got robbed of a vacation by Spirit because ONE plane got held up and our flight was canceled. No big deal except that they could not get us on another flight for over a week - the day we were supposed to come back. They WOULD NOT put us on another airline and did not have the capacity to get us on any other flight. We planned this vacation for 4 months. Bought our tickets 4 months in advance, spent all day packing, got to the airport only to be told we were going nowhere and all they would offer us was a refund and to wash their hands of us. Pay the extra and go with a REAL airline. Not this rinky-dink outfit that must only own about 5 planes!!! We learned our lesson.

While on a flight this past evening, I struggled to understand the words being spoken by the women presenting flight safety instructions. The pilots also did not speak intelligently when explaining reason for the bumpy ride or flight delay landing. The other comment I would like to make is the inability for the plane to be landed without teetering back and forth, a very consistent event even during past flights.

Ticket to fly from Oakland, CA to Denver to babysit granddaughter. Ticket was purchased 11/21/15. I tried numerous times to check-in yesterday but their website will only let you check-in if you sign up for their promo, emails, etc and I really resisted, but then resigned myself to it and tried to log in that way to no avail. My flight left at 6:00 A.M and we left Santa Cruz at 3:45 AM, ample time but we didn't count on a fog bank at the summit. When I arrived at Spirit kiosk it wouldn't allow me a check-in...they said I was 5 min late. The plane hadn't even begun boarding... I was informed by an aggressive, officious, nasty woman that that's their policy even though I found it nowhere on their website or print out of res I had.

Flying into BWI, my flight was delayed twice! Flying home my flight was delayed 5 times and finally left after a 5 hour delay!!

My direct fly from DFW to New York was cancelled, and I have to take another fly 12 hours later and stayed at the airport overnight and take another fly the next day back to NY. My ticket was $137 and my small carry on was $110 (free all other airline). SCAM... SCAM... SCAM... PLEASE BE AWARE, a lot of the round trip ticket on the market now is: ONE way with ONE airline and ONE way with Spirit Airline because you have one free carry on with any other airline and YOU WILL HAVE TO PAY $55 with Spirit Airline AT THE AIRPORT. LOOKS cheap until you get to the Spirit Airline counter. Consumers... You are warned... Do not fall in the trap. It will cost you. Your direct fly will become one stop +one day delay fly. Plus stay overnight at an airport fly. That was my horrible and costly experience.

I do not know any other industry that can operate like this one. You buy a ticket for travel. They cancel the flight for "crew delays" and offer only one option: flight tomorrow am. What other business can ask you to pay for their services and not provide the services requested? Oh, maybe the health market!

My flight (329) was scheduled on Dec 24 at 9.15 pm to Dallas, and we formed a line to board. Then we were told that our flight was delayed and the same flight was boarded with LA passengers! We are still at the airport today, Dec 25th, 2015.

I was trying to add a carry-on bag before my daughter's flight and the system said "adding bags was not an option any longer". I'm pretty sure it was because they sold her ticket. The passengers were not even boarding yet and they told her she could not board when she tried checking-in. I even tried connecting with their management and no one will get back to me! Date of problem: Dec. 22, 2015. They also changed her flight time and gate about 1 hour before the flight. They made the flight earlier and so it was not possible for her to get on her flight. They were not going to try to find her a new flight or even give us our money back so that we could find another flight for her the next day.

Since when doesn't one airline move your bag to another? Son has to get bags recheck and go through security again. INSANE. No way he can make flight. Rebooked and cancelled return. Cheap/ vs what the hell/

My flight was supposed to leave at 7:15am. After checking in my bag (for a hefty extra fee) THEN BEING TOLD I HAD PLENTY OF TIME, they left me. At 7:02 the gate was closed and my ticket was ALREADY sold to a standby customer. My bag left but they left me at the airport. When you go cheap this is what happens.

I looked up round trip tickets. My dad signed-in and checking all dates, pulled up his itinerary, it's a one-way ticket. Called Spirit, spoke with MARGO who was so super rude and no help at all. Brushed me off like she owned the airline. First and last time using this airline

Hello. Hope all is well with you, because it is not with my wife and I. We were coming back from a great trip back from Las Vegas until we had encountered with your staff in your Las Vegas terminal. We had received notification that our flight was delayed an hour. We did not have a problem with that because we were notified with enough time to adjust our schedule. We get to the airport to check our bag (we paid for it ahead of time) and were informed that our flight was delayed again. We thought, Ok, not much we can do now. So we continue to go to our gate and we sit down, patiently waiting.

Spirit airline, after having changed the flight from Fort Lauderdale-Chicago, sending me and my family arrived in New York, will have canceled the flight to Chicago, leaving all passengers for Chicago in a grand panic of fear without any solution, rubbing it all and all, it does not matter if ancient times there were children or old people, not reimburse tickets, those people are the worst terrorists. We do not worry so much of the perpetrators but staff airliner Spirit for sure, excuse of why I'm writing you and who will write in all social networks. They'll put on alert all those who want to take your company. I'll put my ugly holiday had because of your company.

The worst airline imaginable! Not incompetent, but in fact, diabolical and aggressively misleading. They happily disregard your plight when they screw up! (Of course, I'm talking of the corporate entity, not of the unfortunate staff on the ground who must hear your complaints. They are also victims.) Minus 5 Stars.

Stay away from Spirit Airlines. We had a rare opportunity for my kid to get leave over xmas before being shipped on. Booked a flight for my son to visit me over the xmas holiday before he is deployed. Every other airline honors our soldiers by allotting them up to 5 bags at no charge. When my son called to find out how many he was allowed he was told none. He would have to pay for each bag. Seriously, so they can keep fares down? So I will pay their bag fees but I will also voice my opinion of them.

I had a connection flight. Both flights were delayed. The second flight from FLL to MBJ was delayed 2 hours, then another 2 hours on the runway, just enough time for the pilot himself to walk off the plane telling us, the passengers, that he could not take us to Jamaica. I was flying to Jamaica to bury my brother. The flight attendants and supervisor, Leon, had no compassion for the situation. They would not accommodate me on another airline given the circumstances, and to add injury to insult I was hung up on 10 times by Spirit customer service phone agents. I never made it to my brother's funeral thanks to Spirit. My husband and I were stuck in a FLL, had to rent a car and get hotel accommodations to get home. In addition I am still awaiting a full refund of which I have not seen one dollar.

I purchased airfare on Spirit airlines one time & to get a lower price I added a $9 fare club fee that was good for 1 year. Without warning a year later a charge of $69 showed up pending on my charge card. I went to website and immediately cancelled my account & asked for charge to be cancelled before it had completed the charge process. I was told no! The website did not explain charge would be auto renewed and did not give me opportunity to approve or cancel another prior. I have dealt with other companies and have always been given a refund when cancelled service even in auto renewal type situations. There needs to be a lawsuit against this practice!

I took a trip to Las Vegas for two days. Checked a bag, which met the weight requirement, and enjoyed my trip. Coming home, the same exact bag (WITH ABSOLUTELY NOTHING NEW IN IT) is allegedly 15 lbs overweight, and all the customer service lady can say to me is: "I wasn't there your first trip and I don't care if it was underweight then. Pay the 50 dollars extra or miss your flight." Interestingly enough, as an attorney, that kind of sounds like I was being extorted. No wonder Spirit airlines has an overall 1 star rating. They are a bunch of thugs flying tin sardine cans who are too incompetent to have a system stating how much a bag weighs at one airport vs. another.

Rude and unfriendly Staff!! Had to listen for 4 1/2 hrs of a loud hydraulic sound which the pilot said was fine but very scary noise that has not been on any other carrier. Still questioning that noise? They could at least off a glass of water or something to compensate that horrible noise. Broke my luggage, hot flight, scary landing, couldn't get off fast enough and they could offer me a hundred free flights and I would still not fly this cheesy Airline. Check-in baggage is like being raped. Don't be fooled by cheap air when you have to pay for luggage and a glass of water!!!

Spirit is a worst airline I took, and I will never take this airline again even they are free. Spirit uses $9 club to trick people. Actually it is not $9. I did not know they charge $59.99 after they charged me. I called them right away, but they told me they would not cancel it for me even I booked just in 5 minutes ago. If I buy a clothes without wearing it, I can return. Why couldn't I get my refund within 5 minutes? They put big sign for $9, but put $59.99 after all the advertisement. I guess many people will not notice it. They are the worse business I have met.

I was taking flight 630 from ORD to LGA on Dec 12, 2015. The flight got cancelled, and when reached the gate they told me, "We can not do anything, we can refund $35.00, and you can find another flight for yourself." One of the girl @ the counter said, "TOO BAD. TOO SAD." Why is this airline in business, I failed to understand.

I purchased four tickets from Colorado to Dallas. I purchased the tickets Sunday night at 11:40 pm. I called Spirit to cancel my flight reservation Monday morning, the next day. Our plans changed and we could not fly out. I just wanted a refund, not future voucher tickets. I just gave away $400.00. I feel like there should always be an exception. They obviously don't care about customers. I read reviews and I don't ever want to fly Spirit, you get charged for everything. Customer service agent was a joke and would not stop talking about their refund policy. I also talked with his manager and she was no help. Please read this and if you cancel within 24 hours you will not get a refund. Please be aware and don't go through them for a flight.

We bought a flight + rental car from Atlanta to Boston. I purchased both with my debit card. When we got to Boston we went to the Enterprise desk to get the car, and the man asks me for a credit card. I say "I don't have a credit card. I already paid for the car with my debit card." Well, that went nowhere. Apparently, it's in the fine print and the 3rd page of the rental agreement that SOME car rental companies MIGHT NOT ACCEPT DEBIT CARDS. So we ended up paying Avis TWICE AS MUCH for a rental car, but Avis takes debit cards. So when we got home we tried calling Spirit to get a refund on the rental car that we never got. It took 3 HOURS on the phone to finally get to a person who could help us, and she said we would get a refund within 72 hours. Well, that was a month ago. Spirit is a terrible company, and I will NEVER do business with them EVER again.

My family had a death. Our family book flight to Florida, they needed to go to Tampa instead of Orlando. We called and went on their website. They wanted to charge $250 online, and when I called they told me $115.00 to change airport. Again I express myself that there was a death in the family, they said they couldn't do nothing about it that was the price. So I was like "so there is a different amount from one airport than the other", they said "yes". That's ridiculous. Other airlines would have been able to do it. We book it for emergency reason also not noticing the airport till the confirmation. Again this is not right at all. My boyfriend miss a flight going to Florida that his children were supposed to be on, from Chicago to Florida, and the airlines didn't charge extra for that happening. So why couldn't Spirit do the same? And that was Southwest Airlines. So again my uncle pass away and still nothing. So I give this airlines a very poor review period.

All I have to say is don't be fooled by this airlines advertised "Low prices" when searching for flights. You will make up the difference between the low price of Spirit flights after all the additional charges they tack on when you check in for a flight. Want to pick your seat? Plan to pay $10-50 per flight. Think you'll just risk it? They book you in a middle seat keeping window and aisle seats free for people to buy. Hope it's not a full flight... Want to check a bag? Plan to pay $40 if you think ahead and check in online. Plan to pay $50+ at the ticket counter, $100 at the gate.

I am in Isla Mujeres, Mexico. I have been flying Viva Aerobus from Cancun to Houston. I paid one cheap price packed my carry-on and my checked luggage up to 55 lbs. But they no longer fly to my destination. On Spirit Airlines, I pay for a cheap ticket. Then I pay more for 40 lb luggage. Then my printer quit and I have to pay for a check-in. My wife is handicapped and may need assistance so I am expected to pay for 2 seat reservations so we can sit together. I almost expect a coin operated restroom. If I had known it would be this much problem and this much money, I would have flown Southwest Airlines.

I've read a lot of negative reviews of Spirit. I was motivated to book with American Airlines for a round trip to Chicago. I had to change days, and they wanted to charge me more to change than the original tickets (both ways) were. I threw away the American Airlines ticket and on one day's notice, booked a one-way return flight on Spirit for about a third of the price. So, if everything works right with Spirit, you have substantial savings and far more flexibility than with other airlines. Once you know what you're doing, you don't have to buy a selected seat. Just take what they give you. You don't have to print out your boarding pass on your own computer. You can check in on your smartphone and print the boarding pass at a kiosk for free. Most people carry a lot more than they need, so pack everything into a carry on and save $50 each way on a roundtrip.

A few months ago I was charged a fee for the $9 Fare Club Annual Renewal. Today, I was charged again. When I called customer service this morning, the woman I initially spoke to was extremely rude, I asked her if she could transfer me to a manager, needless to say, this was an even worse experience. Andrew (**) was very unprofessional. He continued to say that I had purchased a flight today - just as the initial woman - Neither of the individuals would allow me to finish my sentence and explain the reason for my call - instead Andrew said, "You understood the terms of your renewal when you submitted your payment." My issue is that I have been charged twice in a matter of months. If you look up my flight history with your airline, you will see that I was a frequent flier of Spirit. The customer service I have received in the past is what forced me to begin using another airline for travel.

#Spiritairlines almost ruined our Thanksgiving! They would not give us our boarding passes even though we checked in online 2 hours before our flight and were at the airport 1 hour before the flight. I spoke with call center manager Marcus (employee **) and he understood my situation but stated that he would refund me if he had the authority to do so.

In 45 years of flying and being married to a former United Airlines stewardess, this was the worst trip we have ever had that was not related to weather issues. Flew to Costa Rica from Tampa and, going down on a clear morning, Spirit couldn't get their plane up from Fort Lauderdale on time to make the connection in Fort Lauderdale. So, we waited hours and finally got into Costa Rica at 2 AM the next day instead of 1:30 PM that afternoon. Spirit staff were totally unapologetic. In addition to missing a half day, we missed the free hotel shuttle (they don't run at 2 AM), and had to pay $25 for a cab, and missed the free hotel buffet the next morning (needed a little sleep!).

Purchased my "cheap" ticket for $175 r/t to Ft. Lauderdale Florida. Last minute death of a family friend I couldn't make the flight because the funeral was the same day I was scheduled to leave. I called to change or cancel the flight and to my surprise the fees were so high that the cost of the ticket in the end would have been the same price as if I bought a regular Delta ticket. Customer Service would not budge on reducing the the fees even though I was very upset. Ironically after not helping me at all, customer service asked if there was anything else she could help me with. My response is that she didn't help at all and I hung up. Don't fly Spirit. I can't even imagine what hidden fees you'll get stuck with when you check in. You might end up paying extra for a seat.

Spirit contacted me after conducting an investigation and resolved the issue satisfactorily. They refunded my ticket and provided compensation because their employees had not followed the proper protocol.

While I agree that Spirit Airlines is dishonest with their marketing (i.e., charging to carry on a bag, pick a seat or print out an itinerary), my concern is much more serious. Directly before taking off from Chicago our pilot informed us that one of the engines was out, but that we not worry. This is psychologically problematic. However, the lack of heat on the plane (it was below freezing in Chicago that morning), was physically unacceptable. There were no blankets and because I was forced to check my bag (carry on is more expensive and they charge you 100 at the airport), I couldn't pull out a sweater. This is absolutely unacceptable and I am currently looking into my legal options. I have another round trip flight booked in a few weeks and simply do not feel safe flying Spirit Airlines.

BEWARE! This airline is flying by its shoestrings when it comes to getting our business. I have had my first and MY LAST experience with Spirit Airlines. Why?? You should be asking! They have the worst website to try to navigate and when you get customer service on the phone to walk you though something that isn't working correctly, you will still get scammed due to the inability of their customer serv. reps to communicate with us. I tried to get my c.s. rep to walk me through buying a check in bag, and it turns out it went in as a carry on, where I still had to pay an extra $50 to finish the check in, right before the site went down due to overuse, I only believe. Then I am NEVER sent any kind of confirmation email, for documentation, even upon requesting for one and being assured one was coming my way. They are truly one of the low integrity, low life types of airline businesses on the market today. STAY AWAY!! That is all I can say.

I went on a trip to South Carolina for my vacation, and Spirit Airlines charged me $110 total for my one singular carry-on bag. They did not specify what size a carry-on bag is supposed to be, and so they charged me $55 both ways. I am an elderly person on disability, and how am I supposed to pay it??? The customer service representative, Cheser **, gave me a runaround. I am livid at this turn of events and I will not be patronizing this horrendous airline anymore. Awful customer service. Just plain awful. This airline is a ripoff!

I am in the middle of my round trip from Atlanta to Boston aboard Spirit, first and last time for this built-on-a-shoelace carrier. As a professional, and later as a consultant, I have traveled to most major US cities, as well as a number of foreign destinations. Spirit is without a doubt the worst airline I have ever experienced. All the Spirit shortcomings documented on this site occurred, flight delay in particular. The flight attendants were, at best, inattentive. Seated in seat 4D of the Airbus 320, I was so appalled by the "service" I was able to observe their behavior: All four of the cabin attendants spent most of the flight in the forward area, talking and laughing amongst themselves, and paying zero attention to the passengers. On second thought, I'd like a job like that, no work or responsibility, just having a good time.

When paying separately for my baggage I explained the carry-on I was taking (no other purse, etc.). I gave the dimensions and depths for this small roll-on and was told there would not be any charge. I continued to ask bc I did not want any hidden or unexpected charges when I arrived. "NO, there would not be any charge for the carry-on." When I arrived, I was charged $55.00, which could have cost much less prior to arrival and paid with my baggage. Then my return flight, my very expensive and "perfect" bathing suit along with a few other items and the attachment for rolling my luggage was stolen. This was a very nice attachment that could adapt to any roller. No wonder they took forever to get the luggage out; pillaging takes time.

Less Money. More Go. I am appalled by how much money they try to get from you. First off you need to pay for a seat even after you purchased your flight in order to sit by your family (child). Second I have to pay for a carry on. I have always flown other airlines and had never been charged for a carry on. I am shocked that you have to pay $10 for assistance per boarding pass at the ticket counter. You are providing a service you should assist your customers and not charge for assistance. I called customer service and could NEVER get through. I fly out tomorrow and I am horrified by all these reviews. I pray our trip goes as planned because I have spent thousands of dollars for this magical trip for my little girl.

Spirit is in the practice of bait and switch. Their website adds fees for things you have not selected and if you're not paying attention at check out time you will be charged. This has happened to me several times and now I refuse to fly Spirit. I can deal with bag fees and other fees @ almost twice the cost of others but bait and switch is bad business. When talking to an agent they simply claim the website is working fine so then they want to charge you for speaking to a human. (Not even an American). THIS AIRLINE HAS POOR CHARACTER, NO CUSTOMER SERVICE, AND WILL HOPEFULLY BE OUT OF BUSINESS SOON.

We were scheduled for an early morning flight out of Denver and the night before I received them email that our flight had been cancelled. Normally this would be disappointing but in this case I was happy that Spirit was looking at the forecast ahead and allowed us to contact work and spend more time with friends. When we arrived at the airport for our rescheduled flight through Las Vegas we were informed by the staff that our SECOND flight had now been cancelled due to weather. As a frequent flyer through DIA I understand that these things happened so I took a breath and asked when we could get out, assuming it would be later in the evening since the snow was letting up and all the other airlines were flying.

Suppose to leave san diego 11/21/15 at 3pm. Had mechanical prob and said would be delayed. I was suppose to be in vegas at 8 for a wedding. They finally cancel our flight at 7pm. No more flights out that night from spirit. So we scrambled to get another flight to vegas and every flight was full and could not get to vegas for the wedding. So called spirit to get the flight out 1st chance next morning sunday and they said all flights were booked for sunday and could get me there at the earliest is Monday! Are you kidding me? I was furious and they acted like it was no big deal!!! I said everyone is leaving monday. I said REFUND me back the money for my ticket and I will never Fly Spirit Airline ever Again! If you have something important to get to DONT USE SPIRIT AIRLINES EVER!!!

This has to be the ** airline EVER!! The ticket price was $700, this is RIDICULOUS since it was booked weeks ago! As soon as we got to the ticket counter they told us the flight was delayed, and ended up being delayed 2 more times. My nephew is deaf and was traveling alone for the first time. I had to fight the ticket agent to give me a guest pass to go with him through security and on to the terminal. All airlines allow individuals who are assisting family or friends to get a guest pass which will let them go through security into the terminal. The ticket agents were talking amongst themselves about things I would be embarrassed to repeat and they barely wanted to help us.

We purchased a ticket for our son to fly from Latrobe to Ft. Myers Beach, FL on Spirit #183 departing Arnold Palmer Regional Airport at 7:00 a.m. Nov. 19. He had a printout of his email receipt with barcode and payment confirmation. He was told it was not a boarding pass. He asked where he could a boarding pass and the ticket agent pointed to a desk but there was no one there to speak with. No one helped him, the agent didn't give damn. He was on his way to attend a family wedding tomorrow, too late to even drive down. We're out $246.

This is the worst airlines ever. They have "cheap" prices, but after looking at my final payment along with having to pay for luggage fees, I ended up ultimately paying a higher price than if I would have went with Southwest. Also, because of everything that is happening with Paris and the ISIS attacks, I called Spirit airlines to see if they are accommodating for the possible threat to the US that I've seen on the news. They don't accommodate nor care. They charge actually to cancel or modify your flight an extra $110... that is insane. I modified my flight before with Southwest and ended up having money left over after changing the flight, plus I did not have to pay an extra add-on fee. People... the low rates for flights are not worth it because in the end, even if you go the simplest and cheapest route, you'll be paying for luggage and ultimately paying more than paying for other flights. It's not worth it. Never again.

We Only Purchased this $9.00 Fare Club at $59.95 originally as a one-time use to save on everything Extra thing. This Scamming Spirit Airlines charges you for from carry-on bags, seats, the list is too long to mention on their extra little fees & charges... Another one of their extra special Spirit charges is listed in the very fine print that they charge your credit card every year (until the cows come home) IF YOU DO NOT CANCEL THE $9.00 FARE CLUB WITHIN 24 hours BEFORE THE NEXT YEAR’S BILLING CYCLE KICKS IN. We "NEVER" once received one email stating it was getting close to our next annual billing cycle of being charged again the $69.95 (which they also raised the cost for on the new year)!

To start with I got to the airport on time. Flying fro Houston at 6am. They say 15 people got stranded that Day bcoz the attendant took 30 minutes with one customer. So when I got to her desk she say I have to pay to fly in next plane bcoz I was late. Which was not true. Then she did rebooked with no charge but my whole day in California was gone. So I needed to change my return day... So coming back now the other joke. The flight is delay one hour. Coming back to Texas missed my pick up rite. My all experience has been a mess. They end up charging me $155.00. And $50.00 for a bag that they don't really charge to everyone but only a few people... I feel violated morally and as loyal customer my intentions to travel. I am still not sure how to make to work next month to California. I am traumatized with all the extra charges and changes on my schedule and extra days in another state that had no plans for...

I arrived an hour early for the flight. At the time of boarding I was called to the agent counter and told that the plane was downgraded and they don't have seats for me and like 26 more people. They said they will put me on a flight 5 hours later. Now instead of 12:30pm I will be arriving at about 8pm. I take they punished me for not purchasing a seat and for not checking any bags. There is no way to see if the plane was downgraded, it look like they are trying to teach people a lesson. I paid cheap for the flight and suffering but this same flight was going for almost three times more $ on Orbitz. For people just to be thrown out of the plane. That is going to be my last flight with Spirit.

Janet and Leon, my parents had booked flights weeks ago for a trip Nov 17 to Las Vegas. Nov 4, my brother, their son, was tragically killed in a semi accident. He was 28 and left a wife and 8 month old baby. As if this isn't hard enough to deal with, my Mom then developed blood clots in her legs causing travel to be unadvised by her doctor, not that given the circumstances they would have traveled anyway... They can barely get out of bed. I called days ago to request a refund. I let them know that my parents travel often and would likely fly again in the next few months, so if they could just hold the credit in their account for use later (they didn't even need to shell out a refund in cash) it would be ideal.

I am 85 years old and I have flown many many airline trips BUT I have never had any of them that equals the recent trip to Florida and return to Minneapolis/St.Paul Minnesota. I know you have no control over crying screamiing children but the seats were beyond any uncomfortable seats I have ever had.. absolutely no room for knees or even being able to recline even slightly..and because of this, the persons sitting behind me were constantly pushing their knees into my back because there was no way to NOT do that. I know you need to make revenue to keep competing BUT I will tell everyone I know about the horrible experience we had... I felt like I was just a part of herd of cattle in a slaughterhouse.. AND having to even pay for water and the unheard of price for a little cup of coffee.

Why does a customer have to wait for over 30 minutes to get a representative to help? I'm very frustrated and am scared to fly with your airline. I can't get any help.

On Sunday May 17th I made reservations with your airline for myself and my husband Kenneth, to fly October 11th to Fort Lauderdale Fla. Where we would be staying at the LaQuinta hotel in Hollywood for one night then on the 12th we would board the CARNIVAL CONQUEST Cruise for five days. That is what the plan was but it didn’t turn out that way. We got to the Spirit Airlines in Philadelphia PA with our confirmation but they were unable to find us in the computer. We waited over 3 hours just to be told that we would not be flying that day but would need to take the flight the next day Sunday 12th (the day of the cruise).

I took a flight back from Minneapolis MN in August. I always pay the extra money to sit in front as I cannot tolerate the tiny seats they have. I was in the window seat and had my shades up. I flew up to MN and a woman named Joanna sat next to me and was in the same seat on the way home. We started talking about our trip and a guy from the seat in 1a got up and said, "Lady shut your shade it is glaring in my eyes." He was not pleasant in his request and I felt no obligation to close it. The sun was setting and as a photographer the pictures were stunning... (another story). I wore a body cast for two years and cannot stand the feeling of being shut in. I always keep my shades open. When I declined the guy went to the bathroom and sat back down. A few seconds later he got up again and said, "Shut the shade it is in my eyes!!"

My sister (not knowing English), an old lady on wheelchair, was taken to Los Angeles instead of Orlando. Spirit Airlines Flight 830 IAH to MCO on Sat., Nov 7, 2015 departing 5:55 reaching 9-11 PM. What happened: On this day her son dropped her at IAH with clear instructions to the wheelchair guy that she is travelling to Orlando in Spirit Airlines. She had no luggage with her except for a small carry-on, so they proceeded to Spirit direct. Here she was taken to the flight going to LA. Nobody looked at the boarding pass. She was helped seating at per # on the boarding pass.

I checked in with 2 friends flying from San Diego to Miami via Houston. Let me just say I have never, ever, had such bad customer service in my life. And the most appalling thing was it contrasted so much from the restaurant's staff, uber drivers and people of San Diego so much. Not only were the staff rude and not apologetic about a mistake they made on the check-in suitcase price but they were trying to grasp at any straw they could and almost turned the table on us saying that we would not be let in the plane if we continue with this attitude! Me and my 2 other friends are possibly the calmest most courteous people you will know but the confusion and frustration they caused us was infuriating!

I purchased a ticket to fly. We didn't want any baggage with our purchase. As I was checking out I notice that it was charging me luggage. Twice I had to make a change to my purchase. After purchasing the ticket I looked at my credit card charge. I was charged for luggage. I called Spirit Airline. They said they would not refund this charge. I told them that this was illegal, and they cannot force a charge without my consent. After that they said "We will refund you that purchase." On the flight back we wanted to avoid any other issues with this airline, so we paid for a check-in bag online.

I had waited in line and was told to go back and key in my baggage. And I did complaining that there should be a notice somewhere or on the web. When I came back, I got another agent and the first agent made it a point to come back and delay me 10 minutes for lack of 25 Dollars in change. I am afraid I won't see my luggage when I land in Atlanta so I am sending this review in advance as we are about to fly.

I scheduled a flight with Spirit and realized I was getting on the wrong flight. So, I remembered that if you need to change anything you can change it within 24 hours of making reservation. I called the Spirit customer service line and explained my situation and was told since it was 24 hours within making the reservation I could change it. Lo and behold, the customer service rep did not make any of the changes and did not send me an email. I called the next day asking about my change and they had no record of it! So, I not only lost money on a flight I could not get on because it was the wrong flight, they seem to lose any changes made in the 24 hour period. They say changes were never made! Thus of course losing your money and not being able to fly unless you are rich and able to give the airlines another $100 for the correct flight! They really shouldn't be able to treat people like that!

The mere fact that a cup of water is not even gratis while on a flight to Vegas is ridiculous. They make you pay a la carte for everything! The seats do not even recline. Horrific airline that I will never fly on again. I will be filing a complaint that they should not be paired in packages on Expedia. The personal item including a purse inside my one small bag made for a very uncomfortable trip. Should be able to at least take on one small carry on along with a small purse.

I traveled via Spirit on Oct.18, 2015 Flight#612 Minnesota to Chicago. Be Aware: The boarding agents tried to get as many passengers as possible to pay $100 at the gate for carry-on bags. It's a last minute money scam for a half empty flight.

So I was flying from Atlanta to Tampa. Never used Spirit but have flown several "cheaper" airlines before so decided to try it. Got to airport early, dropped off rental car, went through security and the whole airport, made it to the gate at 1220 for a 1240 flight. Doors locked and plane is leaving runway. I am stranded with 8 others trying to fly to Tampa. No one at service counter until the plane has taxied away. Tried to wave at the pilot. He basically gave us an "Oh, well" gesture followed by an "I don't care. Look at your watch." Well I did and we were all on time. Conveniently the Spirit terminal across from us going to Chicago and departing at 1250 had done the same to another 10 people. Had to drop $200 and run across the airport to snag the Delta flight so I could make it to Tampa and work on time. If I ever got to meet the CEO, who sounds like a great person, I would kick him square in the **. DO NOT EVER FLY WITH SPIRIT.

My 17 year old brother (who is more like my son) was flying out of Myrtle Beach, SC to Atlantic City, NJ. When he arrived at the airport he was told the flights were canceled due to a bird flying into the engine, which seems to be their go-to excuse. They switched his flight to Philadelphia the next day, which ended up fine because I live in Philadelphia. However, I asked to speak with a Spirit manager in the Myrtle Beach airport since my MINOR brother was now stuck in an unknown place overnight. The manager refused to speak with me. I called their customer service line, and that was a total joke! This airline is HORRIBLE! I'm sure the President/CEO of Spirit wouldn't allow his son to get stuck in an airport overnight, and underage!!! I wouldn't fly with them if they offered me free flights for life!

Spirit Airlines refused to allow me to board my flight. I sued Spirit in California Superior Court for breach of contract. I obtained a judgment against Spirit. Spirit refused to comply with the judgment which required me to obtain a writ of execution to enforce the judgment. Spirit Airlines has demonstrated little regard to the law. Although my limited interaction with Spirit was not related to safety, Spirit's failure to acknowledge a court order suggests behavior that may put safety of it's passengers at an unreasonable risk. Compliance of law and regulation are essential for safety of the public.

Never EVER fly Spirit. This was my first time flying and I will never ever do it again. A complete waste of money. Full of money hoggers and rude workers. They will rob you with this airline. I paid for my bag, leaving from Houston ahead of time just in case, and it fit perfectly in the display they had because I heard it was a terrible airline. So, a worker in Houston said I didn't need to pay for it on the way back. I leave from Vegas and they said because it's a carry on, I had to pay $100 for it even though it fit in the included display they have. So basically, I paid $500-$600 for the WORST flying experience ever in my entire life! I hate it and will tell everyone it's the most terrible airline and hope they seize to exist. I'd put a -10 for the review if I could.

The worst airline ever, it truly needs to be shut down. Very poor service, unorganized. My very first time taking airline. It can't be rated, for it is below standard. I felt I was the only one who thought of them this way, 'til I was in line, many so disgustingly stating this was their first and last to take this airline. My flight was booked by an agent so I didn't look at the reviews or ask what airline. Bottom line - I would wish my dead body on this airline.

My son was flying to Boston for a possible lacrosse scholarship. We spent 58 minutes on the phone with Spirit Customer Service (half of that time was spent going through prompts and getting disconnected). Our goal was to make sure Spirit adheres with TSA guidelines regarding a lacrosse stick as a carry on. The Spirit Customer Service said yes. A lacrosse stick is considered carry-on. My son gets to the airport in Atlanta and it appears Spirit does not consider the stick as carry on and made him check the stick.

Where are the lawyers? Looking for a lawyer/class action complaint. I bought a ticket, was there on time to find the gates shut early and denied the ability to board. This can't be legal. This is a horrible company that doesn't care about its customers. If you are a Walking Dead fan you'll get it: You would find more sympathy from a Walker than one of Spirit's agents. They are apathetic zombies, likely from dealing with all these complaints and having no power to fix them. I'd rather they reach out and try to bite. Low energy airline.

Due to surgery my wife's doctor and physical therapist would not let her fly. Even with documentation we were charged $220 in change fees and $72 in spoilage fees. These are for airport use and security. Since we never took the flight why was this additional penalty deducted? Under the circumstances, we wrote a letter, not asking for a refund, but to get a credit voucher for the money paid. It is obvious that Spirit does not operate under the golden rule, where you treat people the way you want to be treated. They could care less. They took $292 and kept it in greed. This was an expensive lesson to learn: NEVER FLY SPIRIT AIRLINES!

"Early" morning flight (in the US), to destination, one ticket agent was holding her head like she did not want to be bothered. Our ticket agent was crude and unclear about checking luggage, we had two bags she put the 1st $50, cash in her pocket, which I could not find the fee on the ticket. I thought that's strange so the second $50 was put on a credit card, which was on the ticket receipt. We were startled $100 before you even "get to the gate". We get to the gate and it's the same crude agent. The flight crew was friendly. On the way back (out of the US, will not say where, so as not to get the agents in trouble) the ticket agent with a deep accent was "Awesome" in explaining the check in process for your luggage and the possible solutions for traveling on Spirit with luggage. Our flight was delayed with no explanation, this caused us to cut it close to our connecting flight.

I am disgusted by the way a UNITED STATES ARMY SOLDIER was treated a couple of days ago. He gets charged $55 to bring his dress blue UNIFORM on the plane. What?? The girl at the ticket counter didn't mind telling him that they "don't cater to the military". Spirit should be ashamed of themselves for this and all of the other shady dealings posted on here.

DO NOT FLY SPIRIT AIRLINES. En route to the airport we were in an auto accident resulting in the auto being towed. We immediately called Spirit and told the agent we were unable to make our flight due to the accident. Unfortunately there is only one daily flight to our destination and no other airport was within 400 miles, so we rented a car to drive one-way. When checking in for our return flight, we found out without notification Spirit had cancelled the flight because we were considered "no shows" when we missed the outgoing flight. Long story, even though we timely notified Spirit of our emergency, Spirit still refused to to reinstate our return flight.

Spirit Airlines is a joke. Their customer service reps are rude and unprofessional both on the phone and at the corners. I have purchase ticket with Spirit Airlines 3 times, 2 out of the 3 there where delays for hours. The airlines doesn't take responsibility for the delay nor for compensate the customers for the inconvenience. This airline is the worst. Customers purchase the tickets from the airline because of the economic price but needless to be said the package prices are 55 plus. You come out better paying $20 more and a well-qualified airline such as Southwest or Delta. Sometimes it's not always better to pay less of Services, says exactly what you get less.

I have booked 4 trips with Spirit airlines in the last 2 months. I am not happy with what occurred on my last trip to Florida. I booked an early flight 5:15 in the morning to arrive in Ft. Lauderdale at 9:10 so I could enjoy the beach for the day prior to leaving on a cruise the following day. Arrived early to the airport, checked our luggage in early enough but had a little bit of a delay getting through security. Finally on our way to the gate at 4:45, my friend needed to use the washroom. I got a cup of coffee and agreed with my friend to meet at the gate. When I got to the gate at 4:50, I noticed everyone was already boarded for a 5:15 flight. The Spirit rep would not tell me if my friend was on the plane so not being sure I got on. Getting to the seat I noticed that my friend had not boarded yet, so I waited a few minutes and informed the flight steward that my friend was not boarded.

On Monday 10/12 my flight was cancelled from Vegas to Philadelphia due to a bird hitting the plane and wasn't informed until I went to check it. I was very upset about this so I ask to speak to a Supervisor and she then said the best she could do for me and my friends was get us a layover flight that would get me in Philadelphia on Wednesday midnight. After going off on her she got us a layover flight from Vegas to Chicago to Philadelphia the next day. They did not even offer us a place to lay our heads for another night so we had to pay more money to stay in a hotel while some of their other consumers that could not afford another hotel were forced to sleep at the airport. None of the workers seem to care.

They cancelled the flight I was going home on, with NO notification to me! I arrived for my flight, and I was told it had been canceled and could not fly out until the next morning. I had to rearrange a ride from the airport to my home... and will be surprised if I do not get fired from my job. They also told me I may have to pay extra for the changed flight... I beg to differ.

If you are thinking about flying with this company, please consider another airline. I booked a flight with spirit airlines from Orlando to Las Vegas that they have changed 3 times, now our returning flight has us being dropped off in Dallas, TX with no flight back to Orlando. They have told us that we will have to buy tickets on another flight in order to get home. We purchased round trip tickets. Customer service is the worst. I don't know who is worse, travelocity or spirit.

#Rant against Spirit Airlines - A mechanical failure is beyond an airline's control but customer service and compassion is not. I recently decided to try #SpiritAirlines despite negative reviews. The space for seating is EXTREMELY tight. My flight back to Houston from Kansas City was canceled due "to a bird flying into the engine". I found out about this at the ticket booth at 5:00 am. I was supposed to have boarded at 5:30 am. The website and all the reader boards at the airport still read on time for several hours after. The soonest #Spirit said they could get me to Houston was 3 pm the next day or I could go to Dallas at 6 pm that night. They would not give me any food vouchers for the 12-hour wait. I chose to go to Dallas and had to purchase a $150 rental car to get to Houston.

First I traveled from Denver International Airport. It was Saturday October 24th. I don't travel enough to know if it was busy in the airport or not but there were a lot of people. My husband dropped me off at the Spirit drop off area which was well marked and easy to see. I walked in the door, easily saw the remote check in machines located right before the checked bag line. Took me seconds to print my boarding pass. Walked up to the checked bag line (no line) handed over my bag. Was asked a series of security questions that took about a minute or two and off I went to find my terminal which the attendant had already given me directions to. The tram was FULL but that isn't Spirit Airlines' issue.

Purchased round trip airline tickets for 4 family members. Purchased (1) one-way ticket for my son who graduated Marine boot camp for his 10 day leave. This airlines does NOT honor THE military!!! I had no problem in paying for our luggage but my son who is a U.S. Marine should not have to pay FOR LUGGAGE period!!! My family... and I repeat... my family will never ever use this airlines again!!!

Our flight out of ft Lauderdale was delayed 10 hours before the flight take off. This did not work for us. We needed "on time" or earlier and they didn't have an earlier flight. The girl Jesly was kind, courteous and promptly refunded our money. Hopefully, it will show up as credit on my card.

I understand that Spirit has extra charges. They clearly state that. My problem is the scamming and rude customer service. My daughter's boyfriend is in college in Georgia. He paid for her ticket so she can visit him for his birthday. We arrived at the check in over an hour before the flight was supposed to leave. We went to the kiosk to check in and it wouldn't allow her to. We went to an agent and she said the gate closed at 6:55. It was only 6:45 and the plane was scheduled to depart at 7:45. Obviously, we thought we could explain this to her but heck no! She was so rude and disgusting. She said she didn't know what to tell us. I asked to speak to a supervisor and her coworker said, "You can but he is going to tell you the same thing." Meanwhile, the line of people getting turned away is growing. I overheard an agent say they overbooked the plane.

Avoid using Spirit Air when you book through Expedia. Even with insurance the airline refuses to give your money back. They offer you a cheap credit that expires within 60 days and if you don't book a flight during that time you lose all your money. Our flight was scheduled over 6 months out and had to be canceled due to my fiancee's pregnancy. They refused to extend the credit for over the 60 day period and kept over $500 of our hard earned money. I only fly southwest, american airlines and united airlines now to avoid these issues; great service and limited fees.

Was traveling to Myrtle Beach on Oct. 8th from Chicago O'Hara. Arrived at airport about 5:00 a.m. Flight was scheduled to leave at 7:15 a.m. Have never seen such a mess in my life! We stood in line to check in, PAID for our luggage and instead of them putting it on the conveyor belt... we had to carry it and stand in another line! Long story short, we almost missed our plane. Worst airline to fly. Money grabbing. Will make sure I let anyone I know how horrible our experience was.

Purchase tickets on Orbitz for a trip using Spirit Airlines. Nothing was said about being charged for a small roller bag. Got to the gate and was told $40 to pay for roller bag if you went to the ticket counter; otherwise it was $100 at the gate. Went downstairs to the ticket counter and was told $50. When I said their agent upstairs said $40, they said they didn't know what was said upstairs but it was $50 downstairs. Later, when I was back at the gate, the same girl that worked downstairs and told me $50 was then standing right beside the gate man when he announced again that it was $40 at the ticket counter. She did nothing to correct him. Seems sketchy to me - are the agents at the ticket counter pocketing the extra $10 they charge and the customer has no recourse?

My experience with the Spirit Airlines was awesome. Friendly people, safe uneventful flight, and great price!

Wish it was possible to give Spirit Airlines a big fat ZERO! Terrible! Don't be fooled by this airline - they are NOT cheaper in the long run! It was frustrating enough to find out that Spirit Airlines will charge you to CARRY ON your bag, and also charge you if you want to sit next to your companion. As my husband says, "You basically have to travel naked if you don't want to have additional charges on Spirit."

I booked my flight from Chicago to Los Angeles with a layover in Las Vegas... First of all, the ticket agents at the counter were unprofessional joking around and rude to customers asking for information. Secondly, our flight was delayed one hour and while at the gate, our gate changed 4 times. But the worst part was the Spirit agents in Las Vegas. As I walked to agent to provide my boarding pass, the agent told me I had to pay for my carry-on which I had no clue of because I was never charged in Chicago. Rudely telling me it was not her problem - those are the policies go to the ticket counter.

Boarded 1 hr. late. Spent 1 hr. 35 mins. on tarmac. The pilot had to return because he was at max hours. Spirit said next flight 2 days away. Had to book last minute flight with American. Home at 3 times the cost. I would say unless you are desperate don't take Spirit. This is the reason they are so cheap!

Between me and my family we take about 70 flights with Spirit in a year for different destinations. Overall I am very happy with Spirit... but there is one issue that bothers me a lot. Taking your pet with you in the plane, I can't understand how can you justify charging $100 dollar (110) for a small pet weighing 16lb which is in the bag on the floor underneath the seat, in the mean time as an adult I have a seat and I pay $58.00 dollar for the same flight. Can anybody please tell me how can you justify this... or another word, how can you get away with this?

I have always flown Spirit Airlines out of Atlantic City to Florida (Tampa & Orlando) due to having family members that reside in the area. Well I flew from AC to Tampa on 10/14/2015 and was supposed to return to AC on 10/19/2015. My father has stage 4 lung cancer and took a major turn for the worse and got hospitalized on 10/16/2016. My mother called me and informed me to come home ASAP due to my father being deathly ill. I called Spirit and advised them that I needed to switch my flight from Monday 10/19/15 to Saturday 10/17/2015. They pretty much told me, "Who cares about your family emergency?" and that I would be charged 35 dollars to cancel my flight for Monday and then we need to pay $183.00 to purchase a ticket for Saturday.

Brought carry-on one-way with no problem, on return flight stopped at gate with same bag and told cost us $100. Couldn't get on the plane till we paid it. Customer complaint department a joke. Have disputed charges with credit card and filed a complaint with Better Business Bureau. Would love to be part of a class action suit.

I have to say that this is the worst airline experience I have ever had in my entire life. And the staff of Spirit Airlines at NY LaGuardia airport are the absolute worst and incompetent. The two lady supervisors that this airline staff has at LGA are beyond worse and should have been fired long time ago. So, I checked in to my flight 24 hours prior and I was at the airport exactly 50 mins before departure. I forgot to print my boarding pass and so went to the counter to get a boarding pass but the staff refused to issue me one because it is the airline policy to have one 45 mins before the departure of the flight otherwise they will not be able to get on the flight. I am a frequent flyer and travel for work every week and I have been doing this for the past 6 years. I have had days where I got on a flight 5 mins before. SO, I was not allowed to board the flight and now have to wait for 2 days to go see my 3-week old son.

Booked an online trip to NC from NY. Didn't even check who the Airline was. I WILL NEVER FLY SPIRIT AGAIN. We each had one small bag that we planned to carry on. $100 each to carry on! Not done. For some reason, my companion and I were not seated together. $18 each to move together and we were not together. I was window, she was across aisle. Trip home we decided to check our bags to avoid another $100. $50 per bag to check-in! So add $336 to the great price and we could have flown a real airline. DON'T ever book with these thieves.

We were flying out of Atlanta to come home. First were told to go to Gate D4. Got to D4 and the board showed the plane going to Baltimore. The Big board showed the gate was switch to D2. No big deal. Next we were sent to D3. From there the board showed that our plane left and was not on the board. A young supervisor had no answers. We did find out that a Spirit plane was on the tarmac waiting for a gate. They sat for 2 hrs waiting for a gate to unload. This was our plane which we went out on gate D4.

If you have nowhere to be at a certain time or are retired, this is the airline for you. CAUTION, this airline WILL leave you behind. They have a reputation of closing the gates early and leaving. Unfortunately, I learned this the hard way. I had arrived to the airport 2.5 hours early and checked in. My flight was due to take off at 6:25 pm. I checked the gate at around 5:45 pm and saw that they weren't boarding yet so I went to get a magazine and a few snacks. By the time I got back at 6:03 pm, the ladies at the desk said that "the flight was gone." I then told the lady that I saw the airplane still there and they said it wasn't the plane and it was gone.

I cancelled a flight 48 hrs after booking due to learning of my mother's terminal illness. Spirit charged me $150 to do so. Then gave me only 60 days to use remaining credit, which I could not use because I could not nor should not have had to book another fight while my mother was in hospice with stage 4 metastatic lung cancer. Now, Spirit refuses to refund my money or extend the time to use my credit, they expect me to pay $553 for NOTHING!! I would crawl on my hands and knees over burning coals and glass to get to my destination before I would ever use Spirit Airlines again. The person from Jackson Hole, interested in a class action lawsuit, please contact me **.

My luggage was lost. The next day someone called and said they are on their way to drop off my bag at my house. They did so at 9 PM. Today I opened the bag and found that my things were not how I packed them and all of my cigars were gone.

Spirit Airlines is a horrible airline that nickle and dimes you to death. But even worse than their horrible airline is their credit card that sucked people in based on fraudulent and misleading advertising ploys. It is all a ploy, you don't get any flights free.

Flying from Las Vegas to Philadelphia, 10:45 p.m. flight cancelled due to a bird flying into the engine. Representative stated I would first have to wait until tomorrow, same time tomorrow night. Arriving in Philadelphia 6:30 a.m. Wednesday morning, asked to speak to a supervisor. Now my husband & I are going to Minneapolis, then Chicago, then to Baltimore. How am I to get from Baltimore to Philly? Who pays for this? Also, if I had stayed overnight in the airport, were they going to pay for a hotel? Spirit is the worst. Cheap flight but they nickel and dime you for everything. Not a good experience. Mr. President of Spirit Air, you should reimburse everyone flying from Las Vegas to Philadelphia, 10:45 flight on Oct. 12, 2015. Give their money back.

I was at the airport 2 hours before my scheduled departure time. The monitor said my flight was delayed by 1 hour. I ate at a restaurant and let my spouse know of the delay. Went to the gate more than an hour before the time the monitor said, and 20 min before the original scheduled time only to be told it left 15 min earlier-making it 38 min before the time it was scheduled to leave. The only option I was given was to take their next flight which wasn't until 9am the next day. I was scheduled to be at my job at 7am and was afraid I would lose my job if I didn't get home in time. I had to get another flight on another airline to keep my job and it cost me $400.

Our daughter was left stranded at Atlanta airport this morning - without her luggage, which had been loaded onto the plane, but she was not allowed to board. Why? Not a clue. "Tomorrow..." she was told, "or maybe a refund." She's losing a full day of work, among other issues. Spirit's website states this: "There is no information available for this flight..." I have heard many bad things about Spirit Airlines, but today I also know why. They stink!!!

Firstly I'd like to start off by saying this airline isn't cheaper by the time you factor in the charge you pay for a carry-on item, checked luggage, checking in at the airport (if you don't have the convenience of a printer at your disposal the night before). Basically anything they can possibly charge you for which other airlines won't, be assured Spirit will find a way. However this isn't my main issue with Spirit. My main issue are the unauthorised transactions I have found on my credit card. Firstly, 27 AUD charged for a Spirit membership. I actively remember clicking that I didn't want to be a part of it, I live in Australia. Secondly, I received an unknown 100 dollar charge from Spirit 2 months after I had booked my flights. I rang up my bank and they said they couldn't stop this pending transaction without Spirit’s authorisation as I was familiar with the company. So here's where it gets more interesting - YOU CANNOT CONTACT THEM.

I had to register to write a review. CHANGE MY DATE AND TIME WITHOUT NOTICING ME. Are you ** kidding me??? The staff in the airport was so rude, did not support at all and charge ridiculous price until you contact the hotline, they will be scared and stop. DON'T EVER BOOK THE TICKET IN THIS AIRLINE!!!

I wish I would have checked the reviews before booking with this Airline. DO NOT book a flight with SPIRIT AIRLINES. I booked a round trip flight to Houston for myself and my 2 kids for the Thanksgiving 2015. I almost booked another flight for May 2016 when I noticed a seat icon and next to it read "tight" 28 inches. I began to further explore the company. I saw many reviews, NEGATIVE reviews, informing others of extra cost for baggage and for seat selection, and about the delays and last minute gate changes. I then called the customer service line, spoke with someone named Van. I was told that I would have to extra for my bags. I was told I would have to pay $35 per bag if I had paid for the carry on while booking the flight or $45 per bag if I pay online when I do an online 24 hour check- in, or $55 if I check the bags at the airport ticket counter when I check in, or $100 if I wait to check my bag at the gate.

I know most of you folks have had bad experiences with Spirit Airline, but we have flown many flights with them in the past year and have had all good flights. The last time I flew out of Vegas, a pilot call in sick and we had to wait 3 hrs but I'd rather have a rested up pilot & arrive safe, so I had no problem waiting. There is a saying "Be Flexible or Be Miserable." I choose to be flexible!!! One of the plus is that most of the flights are nonstop, which we love. Yes the seats are a bit tight but then we are not paying the price of the wide, reclining seats, with all the bells and whistles that you get on other airlines. The price of these tickets lets us enjoy going to see our 80 yr old Moms, our brothers & sisters, to family weddings and funerals, visit friends and not feel like we have spent a fortune. We love this airline! We hope we can continue to enjoy these inexpensive rate.

Service level of these guys is non-existent! I was flying to an important training seminar. At least tried to. I arrived on time. The security line was horribly slow, but still could have caught the plane but Spirit decided to move the departure by 7 minutes. They notified me by email while I was waiting in the security line! Because of this stunt at least 7 other passengers missed the flight and they wanted to re-book me for a flight 3 days later! They did not give a refund claiming that it was the TSA's fault. My only option was to book a flight with another airline so that I could still make it to the seminar on time.

Spirit Airline is by far the worst business in the United States. It gauges customers in several with fees and makes it difficult to resolves issues. I have had experienced of charging my card several times and not refunding, plane issues, overcharging, website capturing ticket purchase and not sending confirmation then emailing one hour before the flight. My issue today is I was charged for two flights and told that I was a no-show for one. I showed them email confirmation and proof of their error. Customer service said resolve the issue at the gate. I showed up at 5 am to resolve and they said I can do it over the phone. They charged me another 22 dollars to make a change from the flight they made an error with. I paid and will call today. Please contact me if you're interested in a class action suit.

We're not charged for carry on when we left O'hare airport but returning to Falls airport they charged us 145 for 2 checked bags and 25 dollars for overweight bag. Called customer service and spoke to manager and no one did anything to resolve it. Wouldn't fly them again.

We had to pay $50 for bags that should've been free. Then I had to pay $18 to sit next to my wife. Are you kidding me? So $118 dollars later that I was not expecting. Then the seats are so close together I felt like a sardine in a can. Also, they did not recline. Just include the bag price and raise your flight cost. Who doesn't at least have a small bag? I will not use Spirit again. It just was scary cheap and then they hit you for money for everything. Your tagline is terrible. Less money. More go. I'm in advertising and it's just horrible. Spirit has lowered my spirits for travel. Less seats. More room. How about that.

Arrived at the airport 1 1/2 hr prior to my flight. Spent an entire hour trying to give them a checked bag that was prepaid for. (By the way, website claims one price but that is not the price you pay when you actually get to their check out page.) Finally with 30 minutes until departure time, they pull those of us for the ATL flight from the line to get our bags. Now we have to race thru security! Get thru security and to the gate (sheeew) only to find NOTHING posted about our flight and no attendants at the gate. Also no plane in sight.

Spirit airlines charges you $110 per person to modify or cancel reservation even if your flight is cheaper than $110. It was pointless for me to modify if it was going to cost me more. Also they automatically cancel your reservation if you do not show up for first flight even if you still would like to fly the second portion of your flight. I think this was very misleading.

First time ever flying on Spirit and my last time. I flew out of Atlanta and as I was waiting for my flight I watched three ladies miss their flight. Why? Because the flight left early. I miss my flight back home from Orlando. Why? Gate close early. Late afternoon flight full. Was told no other flight until Monday morning. Was not offered any assistance at all. Thank the Lord my family hadn't left Orlando traveling home yet. Never traveled on Spirit before. Be assured I never will again.

Flight cancelled out of the blue on a red eye and no reason given at all! All info showed flight was still online and when speaking to customer service but people at counter stating cancelled.. Ridiculous way to do business.

This Airline sucks you in supposedly with lower price then when you want to check in they charge you $10 to $35 to select seat otherwise you and your companions will sit scattered all over the plane. Also at check in they force you to pay $50 for one checked bag! Or $55 if you have a carry on which has always been free right of a passenger. Will never use them and do not recommend them.

Let me start off with this... DO NOT EVER USE THIS AIRLINE!!! I have tried going to Spirit about the issues and have gotten nowhere with them. So I will start by telling you about our flight from ATL to Ft Lauderdale. After finding out they charge for absolutely everything we get to Ft. Lauderdale approach for landing and the pilot jerks the plane back up in the air and informs us they cannot land due to a storm over the airport and they would have to circle... After circling the airport for a whole 10 minutes the pilot comes back to tell us they are running out of fuel and would have to go to another airport for gas.

This is the first and last time I'll fly with Spirit Air - they advertise a significantly lower rate from Denver compared to Frontier and other airlines, but AFTER you book, you learn they charge $31 per person to check 1 bag or $40 to carry one on (either way they get you), and then they want to charge you another $17 to get a reserved seat. Jesus! These people are sneaky crooks. By the time you're done, it would have been cheaper to fly with any other airline. NEVER AGAIN - Hope they are driven out of business by disgruntled passengers!

Got to the airport, went to check in and found out a 55 dollar charge for a carry on bag. Went to the desk and lady said "if you don't like it don't take your bag." First and last time flying Spirit.

I am currently sitting in the terminal to leave for a week vacation. I have been here already for 4 hours, after an initial 2 hour delay. The nice lady at the desk just announced that our pilot will not be here for another 3 hours. They are offering $50 flight voucher and meal passes if you choose to wait (more) in a very long line. Plain and simple, I will never fly Spirit again, ever, in my lifetime. Southwest (for example) has never had this ridiculous amount of delay on any of the flights I've taken. Lord help me not go insane in this airport.

I booked with Spirit for a trip with my friends and I got the days mixed up and accidentally booked my flight a day early. They charged me $145 just to change the date. My flight was originally only $147. In total I spend about $300 on a flight. That did not include bags or seat selections. When I called they refused to take away the fee and the supervisor was extremely rude. I'll never in my life book with Spirit ever again. Worst experience of my life.

Spirit has too many hidden charges. They charge for bags that will fit under your seat or overhead, but if they have wheels you are charged.

Be aware, read reviews, do not fly Spirit!!! Delay, delay, delay. No alternative flight offered, no discount offered on ridiculous bag fees, worst airline I've flown ever...

At first glance great price for flight. Nowhere is there ANYTHING that states any extra fees. They charge 120.00 PER person for a change in times from a mistake we made booking PM instead of AM. NO change in price, just even exchange from PM to AM. BUT if you do the exchange on the website it's discounted 50.00. Again nowhere does it state this, I just happened to stumble upon it and customer service was HORRIBLE.

Summary: 2 adults, 1 child (5) 1 infant. Purchased tickets, printed boarding passes. Arrive at airport. Check in. Arrive at gate. Awaiting plane arrival. 24 HRS LATER at same gate informed flight has been cancelled because the crew is tired... and the flights thereafter also. Oh, and because we are past the 24hr window for refund, no refunds. Next available flight out 48 hours later.

Don't be fooled by the cheap rates to and from places. Spirit Airlines will charge you for everything. Bags, Seats, Drinks... You name it. In the long run it would have cost the same if not cheaper to go with Southwest Airlines. The plane was very comfortable in the ride to my destination and it seemed like a brand new plane which was very nice and clean. On the way back home it was a old, raggity plane. If you are on a budget this is not the airlines for you. You will be better off going with Southwest.

Checked in for flight 40 minutes early, used restroom and when attempting to enter plane that was still open and freely being accessed by crew refused entry. There was no last boarding call made (verified by gate personnel) and 6 passengers were left stranded. When I approached the ticket counter, supervisor (Cathy) rudely told me that the next flight out was the next evening. Had to buy another ticket with another airline (I will NEVER fly this airline again) and when I requested a refund, my bags that went to LA, she just ignored my request and walked to the back. The other 6 people were just left stranded with a $7.00 food voucher and a shrug. Horrible, horrible customer service and fraudulent hidden fees!!

We flew on Spirit Airlines this last week and our first flight was delayed over an hour and our second over 2 hours. In addition it took an hour and a half to get our bags. We were told by the baggage assistance employees that Spirit Airlines often takes over an hour to get bags. Terrible experience. Will never fly with them again. The money you save on the flight is not worth the inconvenience you will have!

I read all bad reviews beforehand and just thought that it was just a few people's bad experience. Come to find out it happens all the time. We had a 3.5 hr delay going and a 3 hr coming back. Our flight was to leave Cleveland at 7:40, we didn't leave until 11:30pm. By then all the stores in the airport were closed, so we had to wait until we got to Atlanta before we could get something to eat, which was 1:45 in the morning. Finally got to our hotel at 2am. What makes it so bad is the airline didn't offer you any compensation and had the nerve to charge you for pop and beverages on the plane. So that's my first and last time flying with Spirit Airlines. My advice to one and all, never - ever fly on Spirit Airlines. Pay the extra few dollars and with an airline that cares about their customers. So again, don't ever fly Spirit Airlines.

I travel to Las Vegas with this airline and it couldn't be worst. I got delayed on both ways of the flight by half an hour and 3.5 hours on my way back to Boston they told me I had to pay $100 for my carry on luggage. I had to put my stuff in a plastic bag and leave my bag at their desk. The customer service have no regards. I hope people will stop falling for these convincing advertising by SPIRIT AIRLINES.

Never fly this airline. Horrible! They lure you with cheap fares and then charge a fee for EVERYTHING. Even to just have a decent seat an adult can reasonably sit in! So it's no deal and you end up paying the same amount as another airline. Horrible customer service. Rude staff. And unfortunately, they JUST DON'T CARE whether you are upset or not! It's like they are taught to be mean to customers. Luggage you ask? Of course they LOST THE LUGGAGE! Then attendant said "I will do you a favor and let you buy a few reasonable price things to go to your event tonight." A favor? SMH. I flew 8 family members to Chicago on Spirit. Never again. They were all so upset when they arrived it could have spoiled our event. Same thing happened on the way back! Such incompetence. Such poor systems. Such horrible customer service. Save yourself some trouble. Stay away.

Spirit Airlines are rip-off artist! Yeah, like NYC con artists!!! They take advantage of working class citizens that have to travel for business but don't have secretaries to book their travels!!! We'll never, never, never fly with them again!! Everything about this airlines sucks!!! Hope they drown, sink and go out of business. I have never complained but I just can't take the abuse. They take advantage of common working class people.

I was charged $70 for a checked bag when I booked my ticket online. I called twice before I went to the airport explaining that I no longer need to check a bag because circumstances changed. The customer service rep keep repeating the same nonsense. I went to the ticket counter at the airport. They would have refunded the money if I bought the ticket at the airport and not online. I called back while at the airport explaining that I am at the ticket counter and they can clearly see I have no bags to check. Basically got nowhere. Their policy is no refunds period. I would never fly that airline again. Whatever happened to customer service.

This is the worst airline in the world! I know you think you will save money but believe me it WILL COST YOU. A 5 hour delay (both ways), additional cost for parking and the worst customer service in the world. I read reviews like this... but the cost savings. I told myself that I didn't have pressing time commitments... but a total of 10 hours in the airport!!!!!!! Don't fly this airline. Please... WE HAVE TO STOP THE MADNESS!!

I traveled to Detroit to attend my brother's funeral who was a veteran. I thought I would be able to travel back on Wednesday 9/16/2015 but due to commitments with the national cemetery in Michigan my brother's remains could not be interned until 09/17/2015 so I had to change my flight for this purpose. I paid the $360 difference in fees and thought the insurance that I purchased would cover the cost. I was told that I had to provide them with a copy of the death certificate with the cause of death. I asked why this was necessary and what other forms of documentation could be used, most funeral services can provide a letter to verify this event but was told the only document was the actual death certificate. There is a lot of personal information on this certificate to be given to this company and what if you cannot get a certificate?

I've flown Spirit faithfully for 5 straight years. Despite the outpour of complaints and late flights, hiked fees and poor customer service I remained loyal. Today is the absolute worst experience I've ever had with ANY AIRLINE. Spirit needs to be fined and grounded for the awful disorganization or treatment of paying customers today. Every flight was delayed. Gates were changing while passengers were boarding... I mean literally taking baggage off of planes and shifting people while boarding is taking place. Gate agents yelling and screaming at passengers. Utter chaos. No one would give accurate updates. Crew not showing up because they had to rest. Pilots late. This is crap. Get it together Spirit or shut down! September 19 at ATLANTA HARTSFIELD. Outbound flights to NYC, LAX, FLL, CHI, BOS, TPA all affected... ALL DELAYED.

I am a travel agent. Although I didn't book the flights for them, I want to report their story as they contacted me about their situation and I got involved in helping them find a reasonable solution. A family of 3 consisting of an adult male, a 8.5 month pregnant female and a 2 year old needed to travel from BWI to Dallas. They arrived at 10:45 AM for a flight scheduled to depart at 12:55 PM. After a short wait, they were informed that the departure would be delayed. They then said departure would be shortly after 3 PM. They then were told departure would be later, maybe about 5 PM. They were given a $7 voucher for food/beverages. Then they were told departure would be about 7 PM. Then they were told departure would be about 11 PM. The flight finally departed at 12:39 AM the next day. The original arrival was supposed to be 3:11 PM and actually arrived at 2:17 AM.

My husband and I recently flew Spirit for our vacation to Las Vegas. I had vowed never to fly Spirit again but the low price, $226 round trip, lured me in. This airline charges for everything. Even agents assisting you with your boarding pass. If you fail to buy bags online, you will pay $50-$100 per bag, EACH WAY. Bring your own food as well because nothing is complimentary not even the water. My husband had medication to take and we were charged $3 for it. After all the hidden fees, we ended up paying over $700 for our flight. You are better off flying with Delta.

Today, I booked a bundle deal (flight, car, hotel) for September 25th from DET to ATL. I was pretty excited because the total cost came out to about $300 a person for a weekend! This is the first time I've booked Spirit Airlines. Well, shortly after paying for this trip, I received an alert from my bank flagging a possible fraudulent transaction. It seemed that the site that I booked through took out their charge BUT Spirit Airlines charged twice for the airplane tickets. Easy fix... or so I thought! After being on the phone with 2 "customer service" representatives who stated that there was no record that Spirit Airlines charged me twice - I called my bank.

Less money, more go?!! Really? My 2 bags cost more than my plane ticket and a 40 lb weight limit!? How can they consider that reasonable. The guy tells me "oh, everyone charges for bags now." I paid $35 for 2 bags at 50 lbs each for JetBlue 2 weeks prior. I ask "You don't think that's a ripoff." "I have nothing to say," the guy tells me. At least be honest. I understand that the tickets are cheap but if people are buying a cheap ticket maybe it's because they don't want to spend a lot of money. I see how they stay in business, the money they lose from the cheap tickets they more than make up for by charging the hell out of you on bags. Will never fly them again, even if it were free!!!