Spirit Air Reviews

This was my first trip on Spirit and my last. Our daughter booked these tickets for us. When I tried to check in, she had put down the wrong birth date and what followed were three calls (disconnected x2) to India. Two hours later, the problems were fixed. The tickets were a gift and I was unaware that we had to pay for carry-on bags. Cha-ching! $50 please or you do not get on the plane. Our seats were always in the upright and uncomfortable position. I am 5' 7" and do not think my legs are extremely long, but they hit the set in front of me.

I cannot believe this company is still in business. I mean, wow. Why anyone would fly this airline is so far beyond my realm of comprehension that I might drop dead as I write this review. Let’s start from the beginning. I had never flown Spirit until I booked a vacation package on Priceline. The vacation package had me flying Spirit and it was super cheap so I said whatever. When I showed up at the airport for my 3:30 flight, I was immediately informed that my flight was delayed because they had to give our plane to the people who were on the same flight from the day before that never left. Mind you, it was not due to bad weather but equipment malfunction. So the people that never left yesterday took our plane.

I recently went to MDE, Colombia. My flight started from LGA to Fort Lauderdale to MDE. They offer me a window seat, but I have to pay for that favor - I declined. LGA flight to Ft. Lauderdale was only 15 minutes late. Flight from Ft. Lauderdate to MDE was delayed for an hour (arrived 45 minutes late at MDE). During my flight, I paid for my carry-on bags and paid for the water I purchased.

I have had at least 5 flights changed, delayed or cancelled since spring 2012. I had already purchased these flights in advance, as we had used them exclusively since 2006 and never had problem until last spring. We have a home there and live in ACY so it was very convenient. So I was willing to pay for seats, food and didn't need to purchase bags even though I thought it was ridiculous. I was willing to pay for convenience. I have been delayed from 9:30 pm until 12:33 am, arrived back at 3:10 am, and needed to leave for work at 6 am. But the worst was last July 1st. The only flight from RSW to ACY was cancelled at 11am and the first flight back wasn't until July 4th in the afternoon due to lack of staff. They offered me Tampa or Ft. Lauderdale but I had to get there!

Recently I was booking a trip to Las Vegas through the Spirit Vacations website. I found what I thought was a good deal (flight + hotel), but my mood changed from feeling lucky to angry in a matter of seconds. I was going through the reservation steps for the flight and the first thing I saw was that even the carry-on had to be paid ($50.00 to be exact) while the checked bag was $45. I continued without checking anything, to see what was next, and to my surprise in order to sit in the airplane you have to pay a range of $10-$30! I couldn't believe it. I know some airlines charge you for certain preferred seats but not the entire plane. Then, I got a pop up telling me that if I wanted to pay less, I needed to join the $9 club for $59.99 a year! To be honest, I have had enough and booked my vacation through American Airlines instead.

We tried to utilize their online system to pay for baggage on a flight and the return trip. We had problems doing it online and while calling for assistance, the computer registered that it was paid for. When we confirmed our flight, it did note that the baggage was paid for. We called and spoke to a representative, who was not helpful. We were transferred to a supervisor named Willow, who was not helpful and stated that he couldn't not override the charges. My wife asked for his manager and advised him that Spirit Airlines had many complaints. After being on hold for a while, he came back and stated his manager was on another call and then offered a simple solution to switch the return baggage charge for the flight out and then we will need to rebook the return baggage. This could have been done in the beginning and we would have saved about 30 minutes on the phone.

This was by far the worst experience I have ever had with an airline. I fly frequently (8-10 times per year) and have never experienced anything like this. Upon arriving at the ticket counter, I was informed that every bag must be paid for, including carry on luggage. This is absurd. Every single airline I've ever been on allows carry on luggage to be free and only charges for checked luggage. With Spirit, it's cheaper to check my luggage than to carry it on ($45 to check, $50 to carry it on). Not only was this information very well hidden on the reservation page, but it is cheaper to check it online; however, the website wouldn't allow me to complete my transaction! So I'm forced to check it at the counter which is more expensive. Thankfully, I didn't assume that Spirit would be like a normal airline that actually cares about its passengers, and take my carry on to the gate because that would've doubled the cost of my carry on to a ridiculous price of $100. Ticking off the customer at the very first opportunity does not lead me to recommend Spirit to anyone.

Airlines reservations were made for a flight to Ft. Lauderdale on 11/13/12. Departure date was today, 1/23. When I went online last evening to check in and print boarding passes, I noticed that my flight date had been changed to a departure date of 1/24 and a return date of 1/28 instead of the 1/29 date we reserved and paid for. My only option, according to Spirit, was to fly those dates, extend the length of my original vacation (which because of work was impossible) or get a full refund and scrap my trip! Consequences turned out to be a 3-day vacation instead of a 5-day vacation, 2 days of lost wages because I was scheduled to be on vacation. I think I just paid Spirit to screw up my vacation ...

Our experience with Spirit Airlines was terrible. We were going from Fort Lauderdale to New York on January 13, 2013 and we were at the airport in time. After waiting in line for a while, we were told that the check-in was closed. Even after we heard that the flight was being delayed with 2 1/2 hours, they still did not let us onto the plane. We had a 10-week-old fussy baby with us but the supervisor, named Taylor, a tall woman with long dark hair and glasses, was extremely nasty. When we asked to speak with the manager, Taylor refused to call her. We were essentially ignored when we tried to do something about it. We discourage everyone from using Spirit Airlines! Even if they claim they have cheap rates, additional charges apply for every silly thing, from baggage that weighs just a pound above weight limit to a cup of water. It is a shame for an American airline to portray such despicable behavior. I want my rights in this. Stupid, shameful, nasty "Taylor" needs to be off your company. She is destroying your service.

$9 fare club auto renewal - I flew Spirit early in 2011 and signed up for a trial membership. Since then, I have been charged $59.95 twice for automatic renewals. Even though I called them the day after my credit card was charged, they refused to do a refund after an hour on hold. Capital One was sympathetic and was familiar with the scam, but they said that there was nothing they could do.

Spirit Air is by far the worst airline experience I have had. I travel a lot, both domestic and international. Spirit Air is the biggest disappointment. My flight from Las Vegas to Chicago on the 21st of Jan. 2013 was delayed by 7 hours. The flight was delayed by 2 hours in the beginning, and that was posted on the website early in the morning, almost 9 hours before the departure. The airline did not make any arrangements when they knew the flight was delayed due to mechanical failure of the aircraft. They kept pushing the time by 2 hours and made all the passengers wait in the airport and kept saying the flight is coming from LA. There were no Spirit agents for a long time for the customers to find out what was the reason behind the delay and if there were any other options. They refused to put us on a different flight or talk to a different airline and put us on that. I have had past experiences with delays, and the airlines always put me on a different flight, even if it wasn't their own.

My fiance and I accidentally missed our first ever flight with Spirit Airlines due to confusion with a red eye flight. Instead of working with their customers, Spirit takes your money and cancels all other flights that were associated with your trip. This is a skimpy policy that I've read other complaints that it's barely legal for them to do. It's a disgrace that they treat customers this way. All other major airlines will work with you either for free or they will allow you on a next flight for a fee. I was willing to purchase our original flights I thought we had booked because they had not gone yet and take our original return flight back home, but Spirit flat out refused.

We booked our trip from OAK to LAS with Spirit online. The fares were cheapest with non-stop flights. When we went to check in the night before departure, we found out the fares didn't include baggage or seat fees. Their website is not clear about these things at all, so we proceeded forward and once printed, found out our boarding passes did not state we we’re indeed carrying on a bag. I called their 800 number and was on hold for 25mins before someone answered. They told me the carry on fee was $30 but since I didn't do it online and called them instead, I had to pay $40. I went ahead and did that.

I was given $360 credit on a flight that I had cancelled and I had to use it within 60 days. So right before the 60 days was up, I used the credit to book another flight so I wouldn't lose it. Since the booking process required a credit card, I put in my credit card details as well. Less than 24 hours after, I cancelled the flight by phone and I was assured that I would get the money back after about 10 days. I even asked for an email to confirm this, which I got the next day. When I checked my account after 10 days, which was after the 60-day limit, I discovered that my credit card had been charged, and my credit was unused. When I tried to book another flight with my credit, it would tell me to call customer service.

My husband and I booked a flight in January for a family wedding in July. We chose to pay $60.00 more for flights that fit our schedule as well as an additional $40.00 more to choose our own seats. We received an email from Spirit telling us there were changes to our flight itinerary. The flight we chose was scheduled to leave on a Friday at 9:22AM and our returning flight was scheduled for a Sunday at 7:16PM. The flights they put us on were scheduled to leave Friday at 9:15PM and our returning flight was scheduled to leave Sunday at 6:30AM, which was a drastic change. These flights were the initial flights they chose for us before we chose other flights that Spirit offered for an additional $60.00. We didn't choose these flights nor did we choose these seats. Yet they wanted us to pay the same price as the ones that we chose - which in total was an additional $100.00.

I booked roundtrip tickets from Chicago to Las Vegas (Dec. 26th-Dec. 30th) in early December. The night before my flight to Las Vegas, I went online to print my boarding pass only to find that my flight had been cancelled without any explanation. I had not received any notification of this, even though my flight was less than 12 hours away. The website informed me that I could call their customer service and be put on a different flight. Since there were four flights from Chicago to Las Vegas on the same day as my scheduled flight, I figured that there would be no problem in getting on a different flight. Customer service told me that there was absolutely no way that I could get on a flight from Chicago to Las Vegas until after the New Year and that I would have to cancel my trip. I did cancel my trip, and I was told that I would receive a refund for the amount I paid minus certain fees ($150).

I booked a flight from Atlanta, GA to West Palm, FL several weeks ago. I drove from Montgomery, Alabama, got to the airport two hours early at 6:15 am. I went through security and waited an hour and a half before boarding. I got an email 20 minutes before boarding time that the flight had been cancelled and the next flight they could get me on would be 14 hours later. This was my first and last experience with Spirit Airlines. My advice to anyone will be, do not use this airlines. I have waited all day only to be told there was nothing they could do. They stranded 40 or so people just like me. I lost most of the day due to this delay. I was supposed to check in to my condo by noon. This delay affected a friend who was going to meet me to drive to Miami.

I booked a 6am flight from Detroit to NYC on New Year's Eve with Spirit for my 19-year-old daughter. I dropped her off well in advance of the flight. She had to check a bag but had received a fast bag drop voucher via email from Spirit. It took her over an hour to check her bag. The voucher was good for nothing! The Spirit personnel did nothing to speed up the process even after she and a few other 6am flight passengers made them aware of their dilemma. They moved them into a special line that ended up moving slower. My daughter's bag ended up getting checked, but by the time she went through security, she missed the flight (they didn't give her a quick pass through security even though they knew she would be hard pressed to make the flight).

They post (and allow you to book and pay) for flights that don't exist. I wish I knew if this was illegal because I believe this is a case of internet fraud. I purchased a flight from Orlando (MCO) to Dallas (DFW) online. I received the notice that if you checked a bag at the gate, it would be $100.00. So I made sure to pay for everything online. If you require assistance with printing your ticket airport, there is a $5.00 fee. I paid for my seat along with my luggage and the flight was scheduled to depart at 5:50PM. I proceeded to check in, but my fight time was incorrect. When I spoke to both the phone customer support and the manager at the airport, I was told there was never (and has never been a 5:50PM flight from MCO to DFW). Then I was told that they sent me an email with the time changes.

Spirit Air is terrible. I had too many negative experiences, and when another bad issue with Spirit Air happened again, I no longer wanted to travel on their airlines. They do not care about their customer. I called them on the phone to cancel and not to renew my membership, but they refuse to send a written or e-mail confirmation. Months later, I noticed a charge ($59.99) to my credit card and tried to cancel in 3 days after the actual charge was posted. When I called, all they repeated to me like a machine was it is too late and Spirit membership is nonrefundable. Spirit Air are con artists with a scam that once we have your money, tough luck. I strongly suggest that anyone else that has the same issue posts it on the internet fast. I am not alone!

Never again with Spirit! They charged for everything. I had to pay $155.00 at the airport for two standard size and my small carry-on. I was in shock and was very upset. They didn't give me a reasonable explanation. The "icing on the cake" was the fee when I checked in online and I had to pay for my seat. I do not recommend Spirit Airlines to anyone.

I arrived at the gate to find out that I would need to pay $100 for a carry-on because it was 1 inch taller than the size allowed by the carry-on box. That was annoying. What was worse was the way I saw the woman at LGA treat two college students who didn't have enough money to pay for their carry-ons, and had to literally leave half of the stuff in their bags behind. I've never seen that kind of blind rule following, or an airline that take so much pride in how nasty it can be to customers.

I booked 3 tickets on Travelocity to fly from Atlanta to Ft. Lauderdale. I paid approximately $900.00. I did not know their reputation and just saw reasonable prices, in comparison. I went online the night before the flight and checked in. Little did I know I would be charged almost $300.00 for one carry-on bag and 3 checked bags. Oh and seats! Yes, my ticket didn't cover a seat! I was stuck as we were catching a cruise in Florida. I reluctantly paid them. Then I got to the airport and had to pay almost $200 more for baggage overweight - maximum is 10 pounds lighter than the rest of the industry. So there you have it.

Horrible airline. Do not fly on this airline! They appear cheap on various travel websites, but then you get to pay obscene fees for baggage ($100 per new bag in Cabo San Lucas for example), seats and meals. Then you have to listen to a harangue about their credit card while en route. They advertise the cards as no fees for the first year - not true! All in all, horrible business practices bordering on extortion when you have any bags and even carry-ons.

Spirit should not be able to post on the comparison websites like Travelocity or Hotwire. They do not compare. To carry one, it is $100 for the round trip. So while the flight looks cheaper than others, it is actually more expensive. I would never have booked with them if I knew their fees were so outrageously out of proportion to the other carriers, and you should make that clear on your website as well.

My son was flying out Christmas Day and the flight was canceled. The passengers had been told for hours "just another 30 minutes" until it was canceled. Then he was put in line at wrong airline, was told to move into Spirit line and it was mass chaos. People were everywhere and the employees refused to control the line. They were rebooking ORD bound passengers who were much later than the SAN bound passengers. After six hours, he finally was rebooked on Southwest for next day. When going to check in at Southwest, we were told the ticket was never paid for and had to go back to Spirit Airlines to pay for the ticket.

On the 20th of December, I booked a flight from Houston to Las Vegas. My flight was scheduled at 10:35 PM but it was delayed until 2:00 AM on the 21st. I reached the airport at 11:00 PM and there was no one at the Spirit Airlines counter to check the bags in and print the boarding pass - the kiosks to print boarding passes were also not working at the airport. The flight left without boarding the 50 passengers who were there waiting for Spirit Airlines people to show up and get their passes completed. Everyone was calling customer care but they were told to wait because someone will show up. No one came at the airport counter until 6:00 AM. When the people tried talking to the representative at the airport, they said you guys were a "no-show". What the hell? We were here talking to customer care. They refused to give refunds. They simply cheated us!

My family booked a trip to Florida through AC Airport, Spirit Airlines. I checked in the night prior and printed our boarding passes. We also were eligible for Fast Bag Drop Off. There were a total of 6 in our party. We arrived over 90 minutes prior to our flight. We were greeted by a Spirit rep who told us to wait in line with the others. So we did. They had 1 rep working the desk. There were at least 75 people in line. After 60 minutes, another rep came and we were waiting on. We showed them our paperwork and they took our luggage.

Spirit Airline charges if you don't have your boarding pass printed out in advance. However, their check in time is limited to 24 hrs in advance. This means when you are returning home and you don't have access to a printer because you are still on the road, you will have to pay for boarding pass. In Europe, Ryan Air has the same policy but they let you check in 15 days in advance so you can print out all boarding passes needed for your trip before leaving home. Spirit Airline should do the same. Otherwise, I can only think their policy is to rip off customers as much as they can.

I flew Spirit Airlines to Las Vegas for the weekend with my wife. We were charged $45.00 on the way there for a carry-on bag that actually fit in the overhead bin or under the seat. They charged us $100 on the way back. When I protested the charge, I was threatened to be left in Las Vegas if we did not submit to the charge. The staff was not only unprofessional and rude, but without any sense of grace or dignity for there passengers. While boarding the flight in San Diego, a young female passenger fainted in front of the jetway. Instead of rushing to the aid of the young girl, the gate attendant tried to wave us on to the flight signaling us to step over her body as she was blocking the entrance to the jetway. When we declined to step over the young woman, he dragged her out of the way pulling her by her boots to the side.

I purchased 5 Spirit Airline tickets through Kayak.com for a bachelor party. We were supposed to fly from LAX to Las Vegas. Spirit Airlines did not honor the tickets they sold and claimed that they had overbooked their flight. They put us on standby 5 hours after we were supposed to have left. The second flight was also overbooked. It ruined my friend's bachelor party. They didn't even offer a refund, even though this was their fault. They would only give us a credit for a future flight!

I've traveled all over the world and have never run into an airline quite like this! I was traveling internationally to Dominican Republic from California and thought I could even have brought a real suitcase, but I like traveling light so I brought a small carry on for this international flight. I was told it is $45 to check in the bag and $50 to carry it on! Nowhere on my reservation does it say anything about this. If I knew I'd have to pay an extra $100 for a damn carry on, I would have surely booked another airline. My friends warned me about Spirit (one missed a NYE flight, one made an unscheduled layover just to pick up more passengers on the way, another had their baggage lost for good, the list goes on). Let's not forget to mention they will charge you $5 to speak to a representative at the airport vs. using their kiosk which of all 4 of 5 were broken!

Never ever will I fly Spiritless Airlines again. The old saying "you get what you pay for" is really not true with Spiritless Airlines because you pay for it but you may not get what you paid for. If you want a filthy terminal, old planes with more advertising than the Today Show, no leg room a philosophy of pay for this and pay for that, well Spiritless Airlines should be your airline of choice. If you want to experience being in a third world country, well purchase a Spiritless Airlines ticket and trust me when I say you will regret that purchase and you will never ever fly this crappy airline again. I should have known something was wrong when I made my reservations with all the pop-ups, additional charges, etc. This was truly my fault as all the warning signs were there but I chose to ignore them, because I thought I was getting a great deal. Not true!

I purchased a one-way ticket online to Costa Rica for my mother. She goes for medical treatment and doesn't know the exact date of return until she is there. She has done this many times before. The website let us purchase the ticket without a problem. No pop-ups with a warning, no disclosures, nothing. In fact, we received a normal confirmation and a reminder that we can check-in online, which we didn't because she was checking in bags and would rather do it in person. When she arrived at the airport, the check-in staff member informs her that she cannot travel to Costa Rica with a one-way ticket? She had no credit card, and she was forced to use all the cash she had to buy a return ticket for whenever. The attendant told her it was a new Costa Rican policy (mind you, my mother is a US citizen).

We looked at the website before we left. It addressed that carry-on bags were allowed for free up to 40 lbs. The site info was not at all clear that it meant only a bag that would fit under the seat. It was very misleading almost to the point of being intentionally so. When we got to the gate to board, the lady announced loudly that we would have to pay an additional $100 for the two carry-on bags that my wife and I always take on any other airline for free! They were doing this to everyone that boarded and it slowed the process immensely.

My husband and I flew to Las Vegas over the 2012 Thanksgiving Holiday. Let me start by saying that I was taken aback by having to pay to reserve our seats and was told we would be charged a premium ($10) extra to check our bags in at the airport. Since we were not familiar with the space constraints on this airline, we chose random seats and sat in row 22 (A/B). The space constraint is ridiculous and we were extremely uncomfortable. My husband is over 6ft tall and his legs were totally spread apart to accommodate the lack of space. The gentleman next to me spent most of the flight with his legs in the aisle so that I could have some room. The couple in front of us reclined their seat and this put my tray table right up against my chest. On the return flight, someone in the back became severely ill and we had to turn around and return to the airport. I paid the $12 apiece for our seats for our return trip and so the flight was more comfortable. And they nickel and dime you for everything including water. You must pay for everything they can possibly think of, plus their staff is not accommodating. Needless to say, we will never fly this airline again and I have already alerted my friends and family to also never fly Spirit.

I believe that Spirit Airlines has very misleading advertising and even hidden or not appropriately disclosed extra charges for baggage when a reservation has already been booked and paid for. They indicate that there may be additional charges for baggage, but when you go to check in either online or at the airport, the charges are exorbitant. It really falls into the area of false advertising. I have an online confirmation which shows the total charges, no mention of baggage fees, which incidentally were an additional $110 for 2 checked bags and a carry on.

I'm totally disappointed in flying with Spirit Airlines with all their fees. You purchase a ticket then you have to turn around and purchase a seat. I purchased three tickets for my family and imagine we can't sit together. This is totally wrong and I disagree with the charge. If I could have gotten my money back, I would have switched airlines. On top of it all, you have to pay for your bags that you either carry on or check in. I have been flying for over 35 years and never ran into an airline like this one and I will never fly on it again. Agent was very hard to understand and gave me an attitude because I kept asking him to repeat himself.

Today, November 18th at 7:15 pm, I booked four round trip tickets leaving from Ft. Lauderdale International Airport arriving at BWI Airport on Spirit Airlines. After having a great trip, all the fun, joy and happiness were ruined. The flight was scheduled to leave at 8:20 pm on Sunday, November 18, 2012. Upon arriving at the airport at 7:15 pm (1 hour before the scheduled departure), the kiosks did not work. After 3 tries, we were told to see an agent. We encountered a line maybe 15 min. Agents were yelling and running around, everyone was confused and the agents were not helpful in assisting anyone.

I was a first time Spirit Airlines flyer and don't think that I will ever purchase or recommend to any friends or family to travel through Spirit. In fact, I think that I may discourage family and friends from flying through Spirit. I flew from Chicago to Las Vegas from November 12 to November 16, 2012 with my boyfriend. I booked our tickets through Cheaptickets.com and tried contacting Spirit Airlines to see how I could purchase my baggage fee online 3 days prior to my travel. I did not get a response within a timely manner. I actually received an email after I arrived in Las Vegas, but my question was not answered.

Flying Spirit was a rip off. I flew to Dallas for my stepmother's funeral last weekend for one day. My bag's handle was about half inch over the little box they use to measure. I had to pay $50 coming back and $30 going for one overnight bag. What happened to customer satisfaction? Now, it is customer rip off and money-grubbing airlines! You pay now for snacks, $3.00 for bottled water, pay for the seats if you want to reserve online, as well as paying to check a bag. This is outrageous, and I am surprised they are allowed to get away with this! I will think twice about flying Spirit again and also tell my friends that have joined the "Club" also!

Bag was 17 inches with the handle. They told me the bag was okay for flight out of Atlanta, but charged $100.00 for flight back from DFW. It was a rip-off. They told me if I didn't like it then, don't fly on Spirit. Service none. Tell all your friends not to fly with this airline.

My credit card was automatically charged $$59.95 after I canceled this program over a year ago. This is robbery! It is outrageous, as their services suck and with the penny pinching ** that goes with their programs. Warning: if you signed up for their $9.00 program, cancel it immediately or they will continue to charge your card even after you cancel. Spirit Airlines is canceled again but American Express is telling me that they will not reverse their charges - outrageous! Someone should visit their attorney, whoever wrote this contract. Also inquire at American Express, who has given great services over many years, and now I am beginning to question them and their services as a platinum member!

My husband and I had reservations with Spirit Airlines. While checking our boarding info on their website, our flight had been cancelled through their system. When we called Customer Service and explained how we did not want our flight canceled, they told us that they could not get that reservation back and could book a new one. On top of that, we were then charged a cancellation fee of over $230 that they would not waive even when booking a new flight. They also were going to charge us more since the flight prices had increased since we booked. We were told that the remaining balance from our tickets would be credited back to us on our credit card that was used to purchase the flight. When we did not receive our refund and called to ask what was happening, we were told they would only give us credit to a future purchase and would not be giving us our money back.

We have been waiting at DFW for nearly 24 hours now! Don't fly Spirit Air ever! We left FLL yesterday. The plane was late in arrival. This caused the connection to be missed in DFW. The Spirit Airline staff told us that their policy is to get us on the next available seat - 24 hours away. We won't have the seats we selected (I thought that this was one of their marketing tools). Other people were in the same situation. Spirit should have held that connecting flight for us. They have no agreements or policy to get us on another plane sooner. The Spirit terminal was horrible! No restaurant to sit in, food depleted from the kiosk, the line was 50 people long for whatever food they had in a window. Ladies' bathroom a filthy mess. Ghetto to the max!

Got to Latrobe, PA early on Saturday because the website said to be there 2 hours before departure time which was 5:30. We checked online before we left at 2:30 to make sure that our flight was on time and it was. We got to the airport after an hour of travel to be told that the flight was delayed 1 hour. Luckily Latrobe has a restaurant where we could grab a bite to eat to hold us over until after 9pm when our delayed flight would have landed in Orlando.

I made the mistake of flying Spirit Airlines from Las Vegas to Houston on 10/03/2012 via NK 298. Near the end of the flight, the pilot stated that Houston airport was closed due to weather and was not permitting any landings. After being diverted to San Antonio for refueling, we found out that the airport was not closed; and although it had been raining, all flights had arrived on time - except for ours! Spirit Airlines forgot to refuel and had to stop in San Antonio. I will never ever fly with them again!

When boarding the flight (long before takeoff time), the flight attendant was loudly complaining that everyone should be on the plane already, that they should plan accordingly like she does! When checking in at the airport on return trip, there were 3 lines for the "fast bag drop" which is nowhere close to fast. The lady working the center line said, "I will be back," then she left, not to return. That's when the lady from the other line proceeded to "yell" at those of us in the center line saying, "You shouldn't be forming a 3rd line; can you not see there are only 2 of us working?" When we told her there had been someone for that line who left and said she would be back, her reply was, "She is a supervisor and has other things to do, I guess I'll just have to take care of you!" I tried to call Spirit to complain and the agent told me that the bad customer service was my fault because I should have checked in online! When I told him I did check in online, was only trying to check my bags, his reply was, "Oh, well I guess you can write a letter to customer support if you want!"

My self, my wife, and our two kids and their friends were booked to go from Tampa to the Dominican Republic on July 11, 2012. Flight #0571 was to leave Tampa at 8:30 AM, and we would connect with Spirit 0783 to take us to the DR. Flight 0783 was to leave Ft. Lauderdale at 10:33AM. When we arrived at Tampa International Airport at 6:30, we were informed that Flight 0571 was delayed 1 hour. This would cause us to miss our connection. The Spirit representative behind the counter tried to get us on a Southwest flight, but it was full. She then transferred our reservations on American Airlines via Miami. She said we were "covered". We went to the American Airlines counter, and they said we had reservations but that we had to pay for them. I am now out over $2300.00. I have an email from Spirit to my travel agent saying that they paid American Airlines. However, there is no receipt from Spirit and I am out the money. The email, which is from Doug with Spirit, states "I can't authorize a refund for their outbound flights because we paid American Airlines for those reroute tickets."

I needed to file a complaint, and it seems like Spirit does not give customers a way to do that. I called the reservation center, and apparently, they don't either and sound dumbfounded when I asked the question of where I could file a complaint. I traveled with my entire family of 27, and we were all livid that there was inconsistency of who and how they charged for luggage. When we flew out from DFW, we were not charged for our luggage, and the few luggage bags we did have to check in were left behind. I had to leave on a cruise with no luggage due to Spirit's mistake.

I signed my niece up for the Fare Club a year ago. I forgot to cancel it. If you cancel midway, then you can't use the service. I was a week too late and they renewed my membership. I tried to call and cancel and asked for a refund. They said absolutely not. I told them I was on disability from surgery. They couldn't care less. I didn't use the service and there was no product given so why can't they refund me? They will go out of business with service like that.

I booked a return flight from FLL to MCO and back. I specifically requested an evening return flight. I neglected to notice that the [only] flight back was 8:45 am, not pm, until after I booked and was printing my itinerary. I contacted Spirit immediately. They had no evening flight so I had to cancel. They held back $33.98. While I admittedly missed that this was a morning return flight, Spirit should not have morning flight options pop up when you enter that you want an evening flight. I can't help but wonder how many others made this same mistake and it just feels deceptive at best. I never have and I never will fly Spirit!

Well you get what you paid for. I booked my flight 2 weeks before flight time which was Sept. 26th. I was supposed to come back on Oct. 15 only to find out they over sold the plane and put me on standby after they already checked my bag. I ended up missing the flight that had my bag already checked in and the next flight they could give me was the next day, more than 24 hours wait. To make the long story short, their excuse was some people boarded the plane without checking in or they just over sold the tickets and I end up paying out of my pocket to move my other flight that I can’t make because of their mistake. This is why you get what you pay for.

I was flying out of DFW Airport; at this time there is road construction and the DOT signs to the airport are rather poor. I get to the counter 10 minutes after my flight. The only option I was given was to fly on the next day 10/07/12, arriving in Orlando, FL at 2:00pm. They would have made it very close as I was sailing out on a cruise at 4:00. Unknowing that this airline has no other airline they can put you on and not enough flights going to the destination, this caused me to have to purchase a last minute ticket that was very expensive. I am upset because the counter employees at 10:30 on 10/06/12 had no empathy at all. This company needs to invest in customer service training and please add more options.

I called about the issue that I was charged twice for my one time check-in luggage coming back from Cancun with three other friend-passengers. I called my friends to confirm all was charged one time and one friend paid cash, but mine was charged twice. They said no one has paid cash in the system, so they were assuming the charge was on my account and that the charge was correct. No, it is not correct. I was charged twice and with terrible customer service. I do not recommend this airline.

I tried to buy a ticket online from San Salvador to Miami on September 8, 2012 to fly on September 12, 2012 and return one week later. The reservation system rejected my credit card three times due to my bank rejecting the charges. After the third time, Spirit informed me that no charge was made to my credit card and that I should check with my bank. On September 15, 2012, I received an email saying that I should check-in online for my flight back and at that moment I received a reservation code.

My son missed his flight this morning from Chicago to Ft. Lauderdale. I paid for four luggage $300, trip insurance and the flight $166 and Spirit said it is all forfeited. We know it's non-refundable but all other airlines let you use the ticket towards another flight and you pay the fare difference if any. In addition, it took five phone calls to the same number and Customer Service was rude and kept telling us to call back all with extremely heavy accents. The last five times we flew Spirit, every single one of them was delayed. It's okay for them to be delayed and not compensate in any way. They are the worst airlines ever, their customer service is horrible and rude and their policies are shady. Nowhere on their "contract of carriage" does it say that if you miss a flight, your ticket is forfeited, nowhere. I plan on calling Help Me Howard here in Florida so that many others are not ruined financially. Shame on Spirit Airlines.

Canceled flight and no personnel - As I write, my spouse is sitting at the airport in LaGuardia (NYC) here on October 6th, Friday. The flight to Dallas was just canceled and the next flight would be two days from now, the 8th. Not one person from Spirit Air at the gate. My wife had surgery just one week ago and was just cleared to fly and now this. No hotel help, no food help, and even if she were to fly back to where she came from, the flight isn't until tomorrow. Go to Spirit's website. Try to find a phone number, outside of reservations. You won't. They are one suck ** airline, and because they offer low fares is no excuse to treat customers like crap, which is what they are doing. I pay the extra money and fly some airline that will give half a **.

Our daughter came home for a funeral on Sept. 11. After she got home, she couldn't find her license the next day before flying back to school. TSA let her through but upon calling Spirit Airlines today to possibly locate it, we were told they have no way of finding it and she would have to go to the airport about an hour away to file a report, when she has no car to get there. Also, they told us we had to have a police report for filing it and that there is no central Spirit Air lost and found in case it had been lost on the plane. After spending over twenty minutes on the phone to hear this, the operator hung up on me. If this is the kind of service Spirit Air gives, I will be telling everyone I know not to fly Spirit.

I read the reviews for Spirit Airlines and did not think it could possibly be that bad, but it was. Our flight to San Diego from Dallas was delayed due to radio issues, so we sat in the plane on the tarmac for close to 2 hours. No concessions were made for us whatsoever. Then on the return, I was charged $88.00 for my checked bag even though I did as asked and prepaid for my bag! By then, I was finished with the lack of service and terrible customer care. I will never fly this airline again. What a disappointment.

They charged $125 to cancel one leg of my flight and then the new agent could not figure out what a person in India had done to my reservation. That's right, the customer device is in India and useless. She insisted I had plenty of time to make my Flt and after 45 minutes at the counter and $128 more in baggage fees, I missed my flight. Not even a sorry. This airline is nothing more than a scam and joke. Please check out the reviews before booking this airline.

There’s no refund for the $9 fare club. It’s the same as other posters below. I bought a ticket in September of 2011, flew in April of 2012, and was charged $59.95 on 8/22/12 for some automatically renewing membership. Even though I cancelled the membership on 9/4/12 before the renewal date of 9/22/12, they still won't issue a refund. Thieves!

We flew last week to Florida, and I was very disappointed in the extra fees and unclear charts that the Spirit airline implies. You pay double for your bags. So the overweight chart indicates 71-100 is $100, but my bag was 40lbs over, and the 40lbs I already paid for and was charged $100. When we inquired why it is so much, the guy behind the counter pointed at the scale and said it is $100, you have a heavy bag; wait till the guys have to lift it back there. So, I go on my trip and buy another bag to fly home with, so it didn't cost me another $128 for my bag to fly home. It again is additional money, but I was thankful to only have to pay $93 to get my bags home.

Delayed flight? Cancelled? Who knows? Flight has switched gates, then no service representative and we are 15 minutes past the boarding time with no plane. This airline is truly the ghetto of the skies; never again.

Okay, so I literally just got back from a trip from Monday 9/24/2012 to 9/30/2012. It's a typical cheap flight with extra fees. Four of us on the way there. We had to pay for seats and for bags. I had no clue. A carry-on (duffel bag) is $40, but so is a 40-lb checked bag. So obviously, we checked a bag. Then it was almost $60 for regular coach seats. We decided to purchase the "bigger seats" for $25 each. We get on the plane, and our seats are actually smaller and located in an emergency exit. I stress the seats were smaller. I am about 5'6 and 140 lbs, and I barely fit! The armrest was digging into my sides. Now, we are pissed. I ask the flight attendant, "What the hell!?" She said, "Oh, you have more leg room!" I said, "Umm ok, not the point, but ok." Then she explained that we have to sit through a 5-minute course so we can be deemed ok to sit here and have to say "yes" when she asked if we agree to help people off the plane and "yes" that we understand how to operate the door.

We traveled to Las Vegas on 9/15, returning on 9/17. The return flight was cancelled, but we only found out 45 minutes prior to departure. Crappy service from all employees contacted, including having to walk to another terminal to recover checked baggage. The airline offered to fly us back 24 hours later, which was not an option. We had to rent a vehicle and drive back 6 hours to California. Thanks Spirit, you suck.

Spirit Airlines charged me $59.95 for an automatic renewal for $9 Fare Club after my first year as a member, which I did not authorize. As explained to me by one of their customer representatives, this is another form of entrapment, as without signing the agreement, you are not allowed to become a member in the first place. There is no opt-out option and they refuse to issue a refund, even though I have cancelled my membership (in advance of the year in use) and within 1 business day of seeing the unauthorized charge on my card.

It was 8/10/12 at approx. 5:54 am, sitting at the terminal gate (LaGuardia airport) when a Spirit agent made an announcement that flight 705 to Ft. Lauderdale connecting to Cancun is cancelled. Over 100 flyers were instructed to go back through security to the main check-in area to see how we may be accommodated. Three employees and 6 hrs and 15 minutes later, we were placed on a flight to leave from Newark airport on United Airlines the morning after. At that time, I was given a printout of the new reservation and a refund slip showing the the request was made in the system. It is now 9/22/12 and I have yet to receive my refund in the amount of $129 for 3 checked bags.

Spirit Airways charged me $59.95 one year after purchasing a ticket from them on September 13, 2011. It was cheaper to buy a ticket from them if you joined their club. But in order not to be charged $59.95 annually, you need to cancel your membership. It is an annual renewal without your permission. I checked and I was still within the one-year mark, so I cancelled my membership on September 13, 2012. They still insist on charging me. They charged me a non-refundable fee of $59.95 20 hours before the end of my contract - breaking the contract by disallowing me to use the last 20 hours to discontinue my membership. I spent a couple of hours on the phone with two managers - the second of which let me know that he was hanging up on me because I could never get my money back!

Spirit $9 Club is worthless and they charged my card without my permission for the second year. They refuse to give me a refund.

I cancelled my Fare Club membership on the date Spirit said I needed to cancel by and they charged me anyway saying I waited too late in the day to cancel. Then, they refused to refund me or to reinstate the account that I cancelled so they have my $59 free and clear. It is a scam, a complete rip off!

Where do I start! The scam of paying an annual fee of $59.95 was the worst deal that I have paid for in my life! There is zero benefit for paying that fee because the flights that are the so-called $9 fares go to places you will never use, trust me! The customer service might be the worst of any company in the world because the representatives do not speak good enough English to make you feel comfortable at all and to top it, the phone system that they use is very bad quality. If you cancel a flight and you have a credit, it is visible for a few days and then you cannot find it online. It is almost like they hide it from you so you forget about it and God forbid that you call them to find out when the credit expires. It is such a painful experience that it's worth it for them to just keep it!

Our family of three flew to vacation via Spirit Airlines, which seemed to be the most affordable offer. We had one hand luggage each, which we thought should be carried for free, but when we reached the gate, our hand luggage was 2 inches oversized. We had to pay $40 for each piece, for a total of $120! This was a vacation expense we didn't count on. Going on an 8-day vacation, we really couldn't carry our clothes in our pockets. Spirit, being "a completely cashless operation," as they will repeatedly tell you, doesn't accept US legal tender. Just plastic, preferably theirs. During each flight, you will get a 20-minute speech peddling their MasterCard in exchange for free flights, but if you want a sip of water to take a Tylenol with, that sip will cost you $3. Chargeable to your MasterCard.

My niece's returning flight is at 7:40 pm from ORD to LAX on next Wednesday. Fortunately, we went online to check her flight status. They changed the departure time from 7:40 pm to 3:30 pm. That is 4 hours earlier. Now I can't take my niece to the airport because I have to work until 2:30 pm and I need to call a cab for her to the airport costing me $80. I called the Spirit customer service telling them about that. They can't even compensate a free carry-on luggage and also put me on hold for about 1 hour. I would never recommend anyone to fly with Spirit again.

As the old saying goes,"the cheap comes out expensive!" I booked a round trip flight from Chicago to Orlando for vacation. It seems like a good deal at the time with the $9 fare club that I signed up for, to save on bag fees that I prepaid for with my ticket. The fact that you have to pay for checked bags (even one), forced me to combine my 4-year old and my clothing into 1 checked bag. When I go to check in, I was informed that the bag was over 40lbs.(what a joke) and it would cost an additional $50 each way for a total of $68 one way. Keep in mind that the flight was only $68 one way which makes no sense to me but at this point I'm in no position to argue. At this point, I am feeling taken advantage of and have already decided to never fly this rip off airline again.

On 08.03.2012, my family and I flew from Punta Cana from vacation back home to Miami on flight # 784. We purchased the first four seats to feel more comfortable, but instead, we had to see the most ignorant and rude flight attendant, Buffy **. She acted like she is tired of her job, talking constantly to the other flight attendant and when we asked if we can have a coffee, she turned around and left without a word! My husband and I were stunned! We never had such terrible experience! Then 30 minutes later, she brings coffee without any word! Absolutely unpleasant! It was really a shame to have such experience after a great family vacation!

On August 19, I flew from Fort Lauderdale to Atlantic City and left my jeep for parking and washing/cleaning at the Valet Service situated in front of the departure gate at second floor. When I came back on August 22, I called back for my car and I found it well cleaned. Upon leaving, I noticed that the tire alarm was appearing on the front display of the car, which usually appears once one or more tires are not fully inflated. I thought it was a minor problem, and I did not report the fact to the Valet Office. I left Fort Lauderdale. When I arrived in Miami, the tire was completely down and I had to replace the tire that got torn. Later on, I checked among my staff left in the car at the airport and I realized that my eyeglasses were missing. At this point, how can I suggest my friends to fly Spirit? Thank you and best regards.

I tried booking a one-way flight for 4 people from Atlanta, GA to Atlantic City, NJ and then a one-way flight from Atlantic City, NJ to Atlanta, GA for 3 people. I was able to successfully book the flight from Atlanta to Atlantic City (after several attempts, time-outs, etc.), but when I tried booking the flight from Atlantic City to Atlanta, Spirit's payment system crash. I got a message letting me know something like "Sorry! Our payment system is not working now. Please try again later." (This was at around 11:00pm). By the time I was able to try again (early the next morning), the fares had changed. No problem, I assumed!

I accompanied my mother to the airport at 3PM on 8/18/12 for a flight to Myrtle Beach. There was a long line and everyone was complaining about their flight being cancelled twice. A woman informed me that she wanted to get a refund and board another carrier, but her luggage was lost. My 64-year old mother was scheduled to leave Boston at 5:30PM. Her flight was cancelled twice as well and she was provided with a hotel around midnight! She was informed that she had to return by 4AM for the rescheduled flight. During this ordeal, my mother insisted on receiving some sort of compensation and was provided with a lousy $50.00 coupon for her next trip. Her reply to this was, "What next trip? I am never flying on this airline again!" Avoid Spirit Airlines. The prices are cheap, but you will most likely incur a monetary loss or mental anguish.

I booked round trip tickets on Spirit (first time) and have to go to a funeral (over a week from now) the same morning as my outbound flight. The $125 fee + a $35 fee to get another flight is ridiculous enough but since they don't have any more for two days, they tell me it is going to cost me $40 just to cancel my outbound flight. Now, this is after forfeiting all of the money I spent on the flight already, and if I don't show up, my return flight is cancelled and I get nothing. This is the worst customer service I have ever experienced in my life. They get an open seat they can sell, and I have to pay $40 in extortion money in order to retain my return flight because their cancellation fee is more than the cost of the flight? Seriously Spirit Airlines, I will never fly you again. I don't care how inexpensive you are.

Long story short, I had a roundtrip ticket to FL. The flight was supposed to leave at 10; they emailed me the night before to say it had been rescheduled to 7 am. Then, they canceled the flight after delaying it for a few hours. They made me and 17 others miss our flight to FL to catch our cruise. We could not get our money back for the cruise - all 18 of us. They should have to pay for this. I would never ever in my life book with them again.

The flight to Las Vegas was somewhat delayed, but the return flight was cancelled. Though we arrived at the airport 3 hours before the schedule with a few customers for rescheduling, it took over 2 hours. Before we were booked on another A/L for the next day, we gave them the option to book us into SFO, Oakland or San Jose. Spirit doesn't fly back to the Bay area until the day after next, so we went to Long Beach then Oakland on Jet Blue. We were given $7 for dinner and $7 for breakfast. Have you ever eaten in an airport for less than $25? We finally arrived in Oakland 16 hours after we were to have been there. We paid extra parking fees and lost 2 days’ wages (two of us). They were grossly shorthanded trying to reschedule and a customer can only reach a poorly trained worker in India to try to resolve a problem. The worker would not let me talk with a supervisor. It was our first and last Spirit flight.

I had arranged to marry a beautiful woman from Peru. I just needed a one (1) way ticket to Lima, lowest cost was important. To make sure there were no problems, I booked through an agent with Travelocity ($30 fee). I was booked on Spirit Air. For whatever reason, the T agent didn't tell me that there is a one (1) checked bag limit. I had four and was willing to pay for them, and Spirit doesn't allow one way tickets. I must purchase R/T or refundable. I couldn't afford to do this as I receive a small monthly check from Social Security Disability.

I purchased a ticket for my sister-in-law on Florida-based Spirit Airlines. She showed up to the SJO Costa Rica airport and was told wrongly that she wasn't booked on the flight even though she had email confirmation. She was told she would have to fly out the next day through 3 different airports, even though she has nowhere to stay there and would have no one available to pick her up in Los Angeles the next day. I called and learned the flight had been cancelled (which they had lied to her about) and asked to speak to a supervisor who could help her fix her itinerary since normal customer service staff could not. Spirit Airlines tells all their reps to say "Can I put you on hold for now, more than 2 minutes?" This is the honest truth. I spent all morning calling six times... Each time the two minute hold was longer than half an hour. Instead of getting work done, I have spent my entire morning waiting several hours for supervisors and getting brazenly lied to by six representatives of Spirit; just like my sister-in-law was lied to by their airport representative.

Misrepresentation/deception in marketing and advertising - Spirit Airlines first advertised receiving 3 free round-trip airfares if you signed up with a Spirit Onyx Credit Card with Barclay Bank. After signing up on the phone and then being transferred to the bank to get approval (which I did), no one from Barclay or Spirit could direct me to how I would get my 3 free round trips. As a result, I received no free round-trip airfares. I called Spirit and they weren't even aware of the promotion. I received the information landing into Atlantic City Airport. This was a couple of years ago.

Spirit Airlines advertise cheaper prices but when you take an international flight, the fees that are acquired is astronomical. The agents do not speak acceptable English and they printed my daughter's boarding pass without her first name on it, which means that I had to go to another section to get the boarding pass reprinted with her first name on it before we could even go through a checkpoint to make it home.

This really is the worst airline. I had to drop my aunt and cousins at the airport on Tuesday, 8/7/12. The flight was scheduled for 7:50 AM. We got there at 6:45 and were in line to get boarding pass and pay for the check-in baggage. When we got to the counter, it must have been 7:05 at the most and the guy at the counter asked another associate if the flight was closed. After a few minutes, he told us we cannot check in because the flight is closed. It was 7:08 AM. We were not allowed to check in and the next flight out of DFW to LGA was next morning. There were several other customers with similar issues. One had already checked in online and had printed the boarding pass but lost it. He did not have anything to check in - all he needed was a re-print of the boarding pass. He could not fly.

On Tuesday, May 29, I booked two round trip flights for two people. Our flights were from Latrobe, PA to Myrtle Beach, SC on 7/29 and then we’re scheduled to return on 8/3 from Myrtle Beach, SC to Latrobe, PA. Our flight was scheduled for Friday, August 3, at 9:20 pm from Myrtle Beach to Latrobe, PA. Upon checking in, I was told that the flight will be 45 minutes late. Then it was pushed back again until 10:30. At 9 pm, the airport notified passengers that this flight was cancelled.

Several other airlines would have been cheaper for me if Spirit has disclosed the $35 carry-on fee upfront. I feel completely cheated by them.

My two granddaughters, ages 13 and 16, were sent tickets to visit their aunt in Michigan, as they live in Maine. Upon returning home on Monday, 7/30, they arrived at Detroit Metro and their grandparents walked them as far as they were allowed. The girls sat at the terminal talking and apparently did not hear them call for boarding, so they just sat there. Obviously, they were the only two left waiting and they called their dad in Maine to let him know they were still waiting. He told them to check at the counter, as they should have boarded. They did so and the 16-year-old was told that the plane was already in the air. They both started to cry because they were frightened. The attendant (with the gold contacts lenses) just said, "Go to the front." No help, assistance, or compassion for two girls alone in one of the worst places they could be! That's my complaint.

We had a very rough takeoff from Las Vegas. As soon as the wheels left the runway, the pilot was adjusting the plane constantly - back, forth, side to side, etc. It was a bit unnerving but we reached altitude and everything went smooth, until landing. When coming in to Dallas, it was even worse than the takeoff. There were moments that I felt like death was imminent. The plane was rocking back and forth, we hit an air pocket not far from the ground that sent everyone into temporary weightlessness. When landing, the nose of the plane was much higher than usual and the landing was rough. Brakes were applied so hard that I felt I would lose my seat. I was so relieved to be alive. I felt like I hit the jackpot in Vegas. This is not even going into the outdated, super cramped conditions of this flying Greyhound. One positive is that the flight attendants were very easy on the eye.

I lost my hard-earned miles, 47,633 of them! Just because I didn't fly on Spirit or use the credit card for three months, my miles are gone. I spoke with person after person for a long time at Spirit's Customer Service and there's no way for them to get the miles back once they're gone, all of this with no warning. They have my email to send all sorts of notices about specials, but did not even send a warning email that in 30 days, 14 days, 7 days, 2 days, 24 hours, all of my accrued miles would be gone! And, I flew Spirit a lot as it is the only direct flight between two locations I go frequently. Well, I'd rather have a layover than travel with Spirit again. This really stinks and should not be allowed.

On July 28, 2012, my wife was checking her emails and found out about Spirit Airlines. It said I had a renewal coming up on August 23, 2012. I called Spirit Airlines to get this situation straight. On my wife's email, it said that I had started on August 23, 2011 and my renewal was on August 23, 2012 at the fee of $59.95 and it will be billed to my account. So, I attempted to call their 1800 number. I spoke to whoever answered first. I told him my situation. I said I never had this account, I never knew about this account to log in because I never had it. It was under my wife's email address and not my own.

This is the worst experience ever! This is a horrible airline. It's not what went wrong, it's what went right. Nothing! My luggage got lost. They made me wait for an hour and finally found it in the back. Nobody seemed like they knew what they were doing. There was a lot of buck passing. The flight itself was horrible. Seat belt didn't work; the arm rest was broken. It was the worst leg room I ever experienced on a plane and I have short legs. I can't imagine someone with long legs. It smelled horrible. It was dirty. The steward ignored us and avoided eye contact. Both flights were delayed by at least an hour or more. The worse part is how Spirit makes it look like a good deal on airfare and then charge up for every little thing. The luggage costs are outrageous, even the snacks. It's unbelievable. Everyone I spoke to said they would "never fly Spirit again either." I won't be surprised if they go out of business as fast as they came!

Contacting Spirit: I am so damn tired of trying to get in touch with airlines. Either you get a busy signal or you get put on hold forever. I wasn't even able to buy a ticket online. I had to drive 100 miles RT to buy one at the airport. When I tried to check my baggage online, I just kept getting a response that said, "Sorry, try again." Why not just give us a bottom line rate that includes one checked bag and one carry-on bag and be done with it. Having all these rates just complicates things. And we all know that lower rates don't include seat assignments and baggage rates. It's not like we are stupid!

This airline has the worst customer service. If you think you are going to save some money flying with them, you better think again. Let’s see...cheap flights (base fee) yes. Charge for a seat, charge for a bag, charge for a change, charge for a carry on… Bags only allowed 40lbs. (don't you think they researched this before they came up with that number?). I didn't have a tape measure but the seats are at least 2 inches closer together than other airlines. You better have the specific "allowed" item to carry on or else they will charge for a carry on fee (i.e., umbrella better be an umbrella and not something the size of an umbrella). We had to wait on the plane for an hour until "a gate becomes available"? When it did, there were 3 gates available that could have been used. I think it was just gate staff not available gates.

The worst experience ever! I read all those comments and some of those people had refund or something? We all should sue these people. It’s incredible that no one can’t help us with this. Well, I traveled on 06/18/12 at 4 pm to New York. I was so excited as it was my first time in NYC. The flight was delayed for 2 hours. On my way back, these people called me a day before at night letting me know that the flight was cancelled to the same day but at night (7 pm). It was horrible because I was supposed to get to my work at noon. I received a verbal warning. Well, finally they offered me a $500 voucher by phone when I called customer service, but they didn’t tell me that I was supposed to go to the ticket counter to get it. I called millions of times to find an answer about this voucher and they made me to go to FLL to get it.

Recently, I booked a one-way flight for my wife who was traveling from Minneapolis to Detroit. The ticket price was $130 including the taxes. But, when she checked in, she had to pay an extra $73 for baggage (even for carry bags). This is robbery. We could have booked the ticket from another airline at $169 (including taxes). Anyway, instead of saving some 30 bucks, we got burned. It is high time people realize their mistakes and avoid Spirit Air. The only people who could possibly benefit from Spirit Air fares are those traveling with their wallets alone. Hopefully, Sprit Air will come up with a charge of $50 for carrying wallets and $40 for wearing clothes.

I booked with Spirit Airlines about a month ago. I first purchased a ticket for my mom and then I purchased tickets for my family. At that time, Spirit offered a Fare Club membership. I called them and explained that I had booked a previous flight. I asked at that time, "Can I use the fare for my family?" They told me, of course, as long as I am traveling with them. So, I purchased the Fare Club - and now that it is time to fly - they tell me I cannot use it. So now I have just paid 238 dollars in baggage fees. They put me on hold for 30 minutes, I had to talk to no avail, for another 30 minutes, no satisfaction. They just kept repeating, "Thank you for choosing Spirit Airlines." Yeah, right.

My 2 kids and my self (3 total) had a flight from Chicago to Costa Rica with layover connection in Fort Lauderdale on Thursday, July 19, 2012 at 6:50pm. We got to the airport 3 hours ahead. The agent at the ticket counter was very rude to my son right away. He read her name tag and politely asked her a question using her first name. Most people are impressed by a 16-year-old taking trouble to read a name tag. Instead, she got upset and told him he needs to address her by Miss ** with her last name in a formal manner. Wow!

On July 18th, 2012, my daughter showed up 2 hours before her 10:20 am scheduled flight from ACY to RSW. She called me at 9:35 to tell me her credit card wasn't working when she went to pay for her bags. My daughter asked "Kathy" at the ticket desk if I could pay over the phone with my credit card and she said no. At 9:48, I finally got through to a Spirit rep and explained that my daughter’s flight was in 35 minutes and I needed to pay for her bags. The man on the phone insisted on explaining Spirit Airlines credit card offer to me. I told him I don't have time; I just want to pay for the bags. He didn't seem to understand me until I asked to speak with a supervisor.

I purchased a round-trip ticket with Spirit Airlines from Chicago to Dallas. I had to cancel due to a medical biopsy. I was told that I would be given credit for my purchase and I can use it at a later date. The purchase date was June 18, 2012. Here it is July 16 of the same calendar year and I'm on the phone with them and being denied my credit. I was not informed of the $125.00 cancellation fee on top of the fee I've already paid. My credit is $187.00 and the original purchase was $241.00. They claimed they were going to credit me the insurance payment of $50.00 which I never received and now they want to charge me an additional $125.00 from the credit I have coming to me. Spirit Airlines is a garbage airline and I wouldn't recommend them to anyone. They lie and omit information. They are not for their customers. Even their customer service is horrible. If you are reading this complaint, please avoid any dealings with Spirit Airlines.

What should be a fun trip for my sick son and sick grandfather has turned into a mother's and daughter's worst nightmare - not being able to get to your child or parent when they are sick and not getting help from one, such as Spirit Airline whom I put good faith in. I need to get medications to them. My son is a severe asthmatic and his grandfather has advanced systemic lupus. Last night, they packed their bag and checked it in onto their Spirit Airline flight from Mesa Gateway Airport to DFW Texas Airport. Their suitcase that was paid for and checked in with all their life-saving medications did not arrive in DFW with them and may have gone on to Fort Lauderdale Airport in Florida.

Spirit and water bottles - During my flight from Las Vegas to Houston, the hostess was extremely unsympathetic towards my son. We were on the plane when my son started getting thirsty and crying. We asked the hostess for a cup of water and she said we needed to buy it. We tried to purchase it for $3 but weren't allowed to because we were using cash and not a credit card. A friendly traveler purchased the water for us but we can't believe how harsh the employee was.

When I flew home in December to Boston for my dad's funeral, I was offered 3 free tickets if I purchased a credit card through Spirit Airlines. There are so many blackout dates that it's very difficult to use the free service. In addition, they charge you 10,000 miles per use which uses all three tickets for one flight. Then, I was informed that because I didn't use the credit card in 90 days, my miles (19,000) expired without any notification. Needless to say, I never got any free flights and the airline charged me $365.00 when I flew in January back to Boston. They stated I was charged because I used the Spirit Airlines website instead of contacting customer service. There is nowhere on the application for the credit card that stipulates you have to call customer service to book to use the credit card. This company is horrible and needs to be penalized for deceiving their customers.

So, I'm flying back from Colombia with a hand-made hanging chair I bought. I was able to fold up the chair and get it in my suitcase. The suitcase went over the 40 pounds and I knew I would have to pay extra. I was okay with that as I knew the rules going in. But there was a wooden bar that goes with the chair that I would have to carry on. Spirit's website says various items, such as an umbrella, can go free and don't count as your carry-on. The bar was slightly smaller than an umbrella.

On July 10th, my daughter, Natalie **, flew from Chicago to Myrtle Beach and we had prepaid for her baggage. The machine made her pay again and she did not notice that it had her pay for 2 bags, not just one. I paid out $78 for nothing and I want my money back. I am very dissatisfied with Spirit. The last time she flew in April, they lost her bags for 3 days and never, ever refunding our money. Really, what service?

I was on my last day of vacation in Santo Domingo. I arrived at the airport with time to spare. When I went to check in, I realized that I had lost my wallet with my credit cards. I had my passport in my carry-on luggage. When my luggage was weighed, the charges were astronomically higher than what I was charged in the US. I had enough cash to pay for one piece of Luggage, but was short $40. I explained my dilemma to the agent and he was unsympathetic. He stated that if I did not come up with the entire amount due, he would cancel my airline seat or I could leave the other luggage in Santo Domingo. I had to borrow the money from a US-bound passenger who overheard the conversation and was angry about the rep’s attitude.

People, don't buy tickets from this airline because they stole our money. They charged us around $500 for four people. And when we canceled a few days ahead, they charged us that same price. They steal your money in your face that's why I don't like this company at all.

I had an international flight out on today date 07/09/2012 at Fort Lauderdale airport. It was myself and my family; four of us in total. We were on the line waiting for our turn to check in. After waiting on the line for about an hour watching an employee arguing with a customer who could not pay for her luggage for about 20 minutes, it was finally our turn. When approaching the counter, the Spirit's employee then told us that the plane left. The employee made no announcement to let the customers on the line know the airline left. I then requested for a full refund, so I can purchase another airline ticket. I was given a number to call accounting. I made contact with one of the airline employees who told me that, "We can't give you your money back, we can only giving you credit."

In July, my husband and I were going from MSP to Las Vegas. Our flight to Vegas was two hours delayed and the reason was because the first four seats would not recline! An airplane seat reclines a half of an inch only anyways. I could understand if it was a life-threatening tech problem that needed fixing. Very disappointed. Our flight was to leave at 9:25PM, that means landing at 11:00PM Vegas time. That's one entire night to do things. We didn't arrive until 1:45AM. On our flight home, we thought it might not be delayed. Wrong! It was delayed another 2 hours. While we waited the entire time, they could not decide what gate they were going to pick us all up at. So we would all sit at one gate for 30 minutes, then they would announce us to move to another one on the other side of the airport. We would sit for another 30 minutes, then they would have us go back to another gate. This happened four times. I was shocked we got our luggage when we landed back home.

Screwed out of seats - I bought 2 tickets from Dallas to Chicago on 7/3-7/9 round trip. I could not make the flight in Dallas so I bought 2 one way Dallas to Chicago. Now on 7/9, I went to the airport to go back to Dallas. There was no ticket. They resold them and will not give back my money. So now all flights were full, so I have to rent a car, get a room and buy 2 for the next day. So to me, they like to rip people off. They charge for carry-on. A poor business!

We were to fly from DTW Detroit to Las Vegas on 7/1/12 and 10 minutes before we were due to leave, we were told over the intercom that the flight was cancelled and there would be no flights going out that night. They obviously knew long before this that there was not going to be a flight, as there was never a plane at the gate and also no pilots, flight staff or ticket attendants had ever shown up at our gate. On our walk back to the ticket counter, we talked with some others on the flight that had been there since before 7:00 am and their morning flight had been cancelled, so they were told they could catch this flight which was a 7:40 pm flight.

I booked the flight (confirmation code **) from LGA to DFW, but I had to cancel due to my illness. So, I paid $115 for the cancellation penalty. Then, they issued me the credit of $238.60 for future travel. So, I was trying to use the credit to buy my son a ticket since my son would like to visit me, but Spirit Air is not letting me use the credit for buying the ticket for my son since it is not for me, but for my son. I told them that the credit is the monetary value, and I should be able to use the credit for my son. I own the credit, so I should be able to use it the way I want. However, they didn't allow me to buy my son a ticket with my credit.

Even though it is buried deep in the "terms and agreements," I was billed without a reminder for another year membership; and when I called to cancel and have the charge refunded, a recorded message said there was a 45-minute wait. After waiting for over 50 minutes, a representative came on the line and told me that I would not get a refund. After I explained that I had never been able to find a 9-dollar fare or even a discounted fare on a day I wanted to travel on to a place I wanted to go to, I told the representative that I wanted to speak to a supervisor. I was told I would have a 2-minute wait. After about 6 minutes, I was told there would be another 2-minute wait. I said ok. The representative then hung up on me. It's approximately 1hour and 20 minutes later of totally wasted time. I hate Spirit Air, and they have not heard the last of me. Look on TripAdvisor, Yelp, and YouTube for more exciting comments from me!

I can't believe that Spirit wants $132.00 for luggage fees for our trip. It would be much cheaper to fly another airline, which I will from now on. They say cheap air, but not when they add everything else on. This is one sorry airline and they won't see our name on their roster again. I waited for 20 minutes to talk to a rep, but I was told to call back later. One sorry airline.

Stay away from this airline. Their insanely low fares truly do not make up for the nightmare that awaits you. I booked a RT flight from Dallas to Mexico. I showed up at my gate two hours before my flight and there is absolutely no one there. I went and looked at the screens and it showed that my flight was cancelled! There was not a single Spirit person in sight even though there are several Spirit gates side by side. I then called their customer service. Hands down, the worst customer service anywhere. It is outsourced out of India. Communication with them is terrible! First, I was told the flight was not cancelled but just delayed. I then told him the flight status screen shows it as cancelled and that there is no one at the gate. He then put me on hold for a couple of minutes, came back and said "Yes, it got cancelled."

I complained to a Customer Relations representative about a recent flight experience and the response I got was not only inadequate but rude. Spirit Airlines doesn't know the meaning of customer service or relations and I have encountered their rude behavior from the bottom up, from ignorant flight agents to inept supervisors and finally to this so-called "Customer Relations" representative. In short, my experience with this airline is the worst I have had in my 30 years of flying.

Spirit blows hot air fees! They cancelled flight with no notice, no reason, not enough people! I paid the cab, paid luggage fee. Customer service is outsourced to India, no English, not too bright to understand. Airline had no compensation. I was told the next flight out would be 3 days later! It's a joke. Other flights leave but they can't get another plane from Vegas to O'hare! It's the worst airline. Stay away. Fees for everything! Fee to print ticket. Then, the flight was cancelled. You do not get fees back! They ** as an airline! Not even worth one star. They should be shut down!

Spirit Airlines is the worst airline I've ever used and I fly often. I booked a flight from Orlando to Fort Lauderdale. I paid to park my car and headed to the airport, even though my flight was slightly delayed and then eventually cancelled. I was getting the flight for a friend’s wedding. As I get close to the desk, I hear and see the Spirit Airlines reps being flippant and telling people, "You paid $50.00 for this one-way flight and that's what you get. What do you expect?” When I get to the front, I have to ask 4 times for the reason of the cancellation. I was begrudgingly told that it's because one crew member had logged a few hours too many. I'm then thinking to myself, “What?” So, an almost full flight is being cancelled because they didn't schedule this right and there is no one on-call to fill this spot in Orlando. Are you kidding me? The next morning’s flight was booked and I could either fly out 24 hours later or get a refund. So, since my friend’s wedding is in the afternoon, I got the refund and drove to Fort Lauderdale and got in at 1:30 am.

I was recently married in Michigan and we recently went on our honeymoon in Florida. Everything was fine until it was time to go. We went to the airport at 4:00 am and we found out that our flight does not leave until 6:40 in the evening instead of the morning. We tried to make other reservations or some other alternative, but the supervisor was very difficult and rude. She said that customer service did not tell us there was a 6:30 am flight, even though she was not on the phone. She chuckled and told us that they did not tell us that. We were on speaker-phone. So basically she said we were lying. So, at the end of my honeymoon, we are stuck here today for 12 whole hours. Thank you for the great honeymoon gift, Spirit.

On June 8th, 2012, returning to Fort Lauderdale, FL from Cancun, Mexico (flight #272), I forgot my camera bag under the seat in front of me. As I was walking down the jetway to Immigration, I realized that I had left it on the plane. I asked my 15-yr. old daughter to go back to the plane and get it for me while I waited with our carry-ons. My daughter came back and told me that the flight attendant told her very rudely that she absolutely could not re-board the plane, and that there was nothing left on the plane! This was all determined without this flight attendant even taking a moment to look.

It has been 3 years. I keep cancelling this membership. They keep charging me $59.99 on my credit card every year. I have cancelled the membership on the phone and online. There is no way I can remove my information off their website and every year, the same issue happens. I see my credit statement and they state it was already billed and they cannot issue credit after billing, that I should call in before. I have tried to cancel this information. The website does not allow me to deactivate all my personal information or remove my credit information.

Where to start? I waited 3 hours on a flight to depart so they could fill the plane because our flight didn’t have enough people. So, they tell everyone the next flight everyone will receive $50 credit. So my next flight, I go to redeem it and they tell me it is too late and it has only been 1 and a half months, would have been nice to know that. Then I try to use a $35 promo and when booking my flight, they would not accept that and they sent me the email. Then, I wait 1 hour 23 minutes to see when my miles I have acquired will expire and they hung up. No wonder I did not see one good review. Bad, bad, bad!

On a direct flight from Dallas, TX to Las Vegas, when I went to check in online, it asked you to pay for your seats otherwise it will assign your seats. There were 3 of us traveling on the same reservation and since I did not pay another $36.00, it placed us in random seats; we did not fly together. Our flight was delayed an hour leaving, then it was late and cold so when we boarded the plane (which has a very narrow isle and the seats were so close together you can't even cross your legs) and they started serving drinks. We had to pay $2.00 for a very small cup of coffee and refills were not free. Oh did I mention that there website sucks.

Never again will myself or any other family member travel with Spirit Airline. I booked my mom and sister on a connecting flight to New York from Jamaica to attend my graduation. The flight was delayed and they spent 2 hours in immigration line causing them to miss their connecting flight. Various attempts were made for assistance from their staff which was rudely dismissed. No attempt or accommodation was made to reschedule flight to get to occasion on time. The whole proceeding was caught on camera and I should be broadcasting the level of service Spirit provide to their valuable customers.

I am a 21-year-old. I had a flight from Ft. Lauderdale to Lima, Peru. I came from Vermont, made it to Florida then Spirit Airlines canceled my flight to Peru because the woman failed to tell me that I just need to pay the taxes and I would be on my way. She told me my only option was canceling my ticket. The manager came over, told me I was a stupid, little kid. Because I knew what was going on wasn't right, I stuck up for myself. I was left stranded in Florida for 2 days with no money and no way home because of Spirit Airlines. I will never fly with them again and I will never recommend their airlines. I booked my flight with them because they were the cheapest airfare to Peru. But then they have all their hidden fees and stuff!! ** them. Thanks for leaving a young woman stranded with no money and nowhere to stay.

I had over 100,000 miles with Spirit. They just informed me that all the miles have been lost since I didn't have any miles posted to my account for 3 months. Had they made that policy known to me and/or informed me of the pending expiration, I would have used my credit card so that more miles would post. The reason I wasn't using the card in the first place is that I already had a ton of miles but every time I called to make a reward reservation, there was never any availability. To me, Spirit's program verges on a scam. I'm going to cancel the card and take my business elsewhere.

We were asked to give up our seats due to an overbooked flight and we were promised two round-trip tickets each. After months of fighting, we are disgusted. First, the paperwork we were provided was improperly encoded. After hours on the phone with no help, I had to go to the airport to correct it. Then, I have tried to book over 100 different flights with no success and when we finally found one flight to a place we didn’t even want to go to, they said we had to pay almost $200 in fees and taxes. They shorted our honeymoon, promised us two free round-trip airfares and now they have ripped us off on their promise. Along with broken seats, my knees pushed hard into the back of the seat in front and numerous delays, we have had the worst experience with this airline. I also got suckered applying for their card and was promised two free airfares there, too. I have not been able to find one flight I needed with all the miles I have. Unless you want to go to Siberia in January, you are out of luck. We have 4 free round-trip vouchers and over 85,000 miles and have not been able to use one of them!

I had round trip from Boston/Ft. Lauderdale/Managua. On arrival at Boston, I found out the plane to Ft. Lauderdale was delayed for at least 2 hours and no way would they hold connecting flight to Managua for passengers. When asked if another airline could get me to Florida to connect or to Managua that night, they had no clue. All they offered was to rebook me for 2 days later. I phoned other airlines for 1.5 hours and could only find flights the next day for $1,000 one way. I went to Spirit counter and no one was there and had to ask another airline employee if he could locate them. After a while, they were found in the break room and would only reissue a ticket for 2 days later, as they fly to Managua every couple of days, although listed as a major airline. But they evidently do not cost share or offer any help. I had to hire a return bus shuttle home, 2 hours, so I was out $200.

What kind of scam is Spirit pulling on customers? You offer things that I never received. Sign up for the MasterCard and receive a round trip ticket even if you don't qualify? Never got it. Now, like a chump, I signed up for Shoppers Advantage. I was promised 4 $25.00 rebates on my next flight. Well, 2 of them have expired. Not to mention making me pay for a on when I already paid for an unused roundtrip ticket. I have never heard so much complaining on a plane from other travelers. I, as well as 75% of the flight, am writing a complaint to the Better Business Bureau.

I was overcharged at the time of boarding (extra $300). I booked a flight on 5/31/12 for two (confirm code **). My husband and I have a home in Naples and use Spirit regularly. When I was booking my flight for my friend and myself to Tampa, Philip ** said, “Make sure you put the $9 Fare Club member number in,” which I did. The website allowed me to book under customer info. I printed out my confirmation code and it said, “Mrs. Philip ** and guest was Leona **.” We are in check-in and they said my name doesn’t match that of the member’s. Why did they print out Mrs. Philip **? I have copies. They made us buy new tickets which cost us each $185 more - almost double the price. I showed them license, same address, etc. I want a refund or a free ticket for this horrible experience.

The worst airline ever! Firstly, their website is a horror. My boss tried paying for his baggage and aisle seat and the system wouldn't process it. What airline does not provide a phone number on their website? None that I know of, except Spirit. After calling the airport and getting the number from them (couldn't find it anywhere on Google), I got someone obviously out of the country and couldn't understand a word that he spoke. I got charged extra for paying for the baggage over the phone because I could not do it online and kept getting an error.

I bought a $1000 ticket (Boston to Lima). The flight never took off. The desk support was completely unhelpful. Phone support gave me a long voucher number which I tried to use once to fly to Oakland and was told they don't fly there (contrary to indications on the website). Never fly with Spirit - I hope they go completely out of business.

When I went to check-in online, I can't - "Online check-in is not available for this reservation. You have to present the credit card used for this purchase and check-in at the airport on the day of your departure". I have no luggage or even carry-on and now I have to wait in the line with everyone checking baggage in order to show my credit card to an agent, who will print out the boarding pass. Spirit customer service said this is a Spirit policy for the first time use of a credit card.

I booked a flight through Travelocity to Peru on May 8, 2012, I was moving there and had four (4) items/bags to ship. I told the agent for Travelocity that I had three (3) suitcases and one (1) large box, all conforming to the 50 lbs. and 62 inches. He told me "no problem" and I booked for an additional fee of $30 (which was never mentioned).

On December 2011, we booked a trip from Dallas to Las Vegas using Spirit Airlines. The airline overbooked the plane and we were not able to fly. However, the airline was able to accommodate us in American Airline. In compensation, Spirit offered us a free trip (we paid around $450 for baggage and taxes) to any wherever they fly. We thought that was a great deal and booked a trip to St. Maarten on May 12, 2012. My husband and I were so excited and booked a hotel with all inclusive in St. Maarten. On Saturday, May 12, we arrived at the airport and received the notice that our flight was delayed due to mechanical problems. Later, we were called and the attendant informed us our flight was canceled.

We approached the Spirit line to get tickets for my trip to AC, NJ. First, we were told that our very small bags were going to cost us and when we measured it, it was only off by a slither. Anyway, after just giving in and paying for our very tiny bag, we were treated horribly. The supervisor, whose name I can’t recall, got involved. I also dealt with a girl named Frances **. She was a huge help. I was shocked by the level of bad customer service. I have never traveled through Spirit Airlines before. This was my first and it will be the last time. I travel at least 4 to 5 times a year. I will not go through Spirit ever again. We didn't even get a cup of water on the flight. The experience and the service were disgraceful.

I already wrote 2 letters in regards to this situation and nothing is still resolved at this moment. My incident number is **. I, Justin **, was on a flight with Spirit Airlines, New Year’s Eve of 2011, and had such a problem with the seat I was in. It was broken and couldn’t be compensated due to no more seats on the flight. I did let a stewardess know and she couldn’t help. My seat was unattached and wobbling the entire flight. My mother was next to me and I had to lean on her and also had to balance the seat with my foot to at least try to keep it from moving.

This was my first time flying with Spirit and I was not too happy. When buying my tickets online, they never told us we had to pay for carry-on bags and checked luggage. They had a metal piece that you stick the bag in to figure out if it should be free or pay $40.00, which I think, and all the other customers behind me, was so not right. And then, if you check your bag, you still had to pay $43.00. I don't think it was and is necessary to charge for carry-on or bags that were not over the weight limit.

On April 30, 2012, I booked a trip with Sprit Airlines for my big birthday to Fort Lauderdale, Florida along with two other family members (leaving O'Hare, Chicago on May 21, 2012 and returning on May 26, 2012). First, I called the day before to pay for my check-in bag. That was not explained to me correctly because I got two different answers about baggage charges. Once I booked the flight and the day before my flight left on May 21, 2012, I thought, being a first time customer with Spirit, I would have a great experience, but that was not the case. Second, I signed up to have text/phone notification and gave my cell number in case there were any changes to my flight status. There was a flight delay on my return flight (number 478) on May 26 2012. My flight was to leave at 7:03 am and didn’t leave until 10:24 am. I was never notified of this delay.

I was waiting to board a flight at La Guardia. A man came over the loud speaker and said he has an unbelievable offer. If I were to sign up for a Spirit credit card, we would be awarded 3 roundtrip tickets to anywhere in the US for myself or anyone else I chose. Now I am an educated man so I asked not once, not twice, but three times, "3 round trip tickets to anywhere in the US?" "Yes sir, absolutely", was the reply. So we signed up for the card and were awarded our 1,500 points.

Spirit had no tire and thus flight canceled. I waited for a Latrobe to Orlando flight on May 29, 2012. The connecting flight came in from Orlando on time. We were boarding and about half way through the process they stopped. The pilot said a mechanic needed to check something out before we could get the clear. About 10 minutes later, the pilot came on and said we would have to deplane as they needed a new tire but didn't have one. Really, you can't replace the tire and you don't have one?! We found out from a ground crew member later that night that the tread was extremely thin. As this flight came in from Orlando, it meant that the pre-flight check in Orlando did not catch the extremely thin tire tread. Thus, all the passengers on the plane that came in from Orlando had their lives in danger of a blowout of the front landing tire when they landed in Latrobe. Nice, very nice.

Returning from Cancun to Chicago, the flight from Fort Lauderdale was cancelled due to weather. All other airlines were on time to Chicago that night. My next available flight was in five days. Do you believe that Spirit thinks that it is okay to strand you for five days without explanation? They told me that I chose to take another flight on a different airline to get home - not their problem. They also cancelled my ticket from Cancun to Fort Lauderdale and made me re-purchase it to get back to the US. That gave me a credit of $66 to get two people back to Chicago. Spirit, the corporate greed airline, should go out of business. Don't use them or you will be sorry.

My husband was to fly out to Colorado to see a best friend who was dying of Stage 4 Melanoma. He found out 112 days ago. My husband was to fly out today, 5/29/2012. We found out that he died yesterday at 12:07AM. We called Spirit to see if we could put a hold on his ticket until we could find out the funeral arrangements and they told us that they could not do this. They stated that we would have to cancel the ticket, get charged $125 for the cancellation and then another $30 fee for whatever reason. We paid $301.00 for this ticket. I was on hold for over an hour and hung up on twice. This is a horrible company with zero compassion. Just disgusted!

On Friday, May 25, my family and I endured the single worst flying experience of my life - and I grew up overseas and have been flying internationally and domestically for almost 50 years. It wasn't so much the actual issue; it was the attitude of one cabin crew member in particular that escalated this to truly memorable proportions. The flight was 816 from FLL to DCA, on which we reserved three exit row seats. My wife, who is recovering from breast cancer and also suffers from a connective tissue disorder, finds flying with the extra legroom greatly eases her discomfort. After waiting an extra hour or so for the flight, we boarded to find that the equipment had changed and our seats were no longer in the exit row. These things happen, of course - we took it in stride, waited for the flight to take off and then quietly brought up the matter with a flight attendant. That's when things took a turn for the surreal.

I want to make you aware of the really bad service we received from one of your flight attendants in your flight ** from Ft. Lauderdale to Medellin, Colombia last Sunday, May 27, 2012 at 10:45 in the morning. I called to customer service to reconfirm my mother's reservation **, to pay an extra $48 something (I don't recall the exact amount) for a second suitcase and to confirm her seat 4C in the aisle. She is an 84-year-old woman and she prefers to be sitting where she can get up easy in case she needs it. They told me to pay $10.00 extra or check in early to the airport so she can have her seat, which we did. The attendant woman at the counter assigned her seat 4C at 7:30AM. After waiting for 3 hours, she got in the airplane and sat in her assigned 4C seat.

I flew with Spirit Air and my bag fit in their box but since it had wheels, I had to pay. I am on active duty to get my carry-on free being under military leave orders. The supervisor told me no, because the military ruined it for everyone. So if the bag fits and has wheels, then you must pay. There was nothing that ever says that. The Spirit Air is terrible. I paid an extra 80 dollars.

They oversell too many tickets. Hundreds of people, many families' vacations were ruined on that day. We waited over 2 hours to get bumped. They sent us to US Airways whose flight departed 8 hrs later. The worst part was US Airways refused to issue us tickets because Spirit Air has not paid them. We were kicked back and forth between Spirit and US Airways. The Spirit agent was extremely rude and looked at us like we were stupid and said we checked in too early. So we waited for another 6 hours to check in. Still no tickets!The Spirit agents on the first shift were gone, so we had to deal with the agents on the second shift. They tried to avoid us. The supervisor said she would look into this and hid in the back for 2 hours. So we missed the second reservation! We got our third reservation until one of the other party pounded on the door and caught the attention of the security. A total of 12 hours' wait at the airport!

A simple flight from Denver to Dallas/Fort Worth on this airline turned into a nightmare with lost baggage, no customer service, full voice mails, no returned phone calls. This resulted in an elderly female having to spend money on an emergency room visit to have her medications replaced and more money to have clothing and articles to visit her niece. With non-educated, no customer service employees and a non-existent company with a call center in India, this will not be an airline to choose or recommend in the future.

I think you overcharge for luggage. You do not offer anything free, your people were rude and unprofessional. The plane was over one hour late taking off. It took us over one hour to retrieve our luggage. On our return home, everyone was complaining and said they would never fly your airline again. Very dissatisfied with the service.

I am writing to you all to share my horrible experience at DFW Airport Spirit Airlines ticket counter on May 15th, 2012. I arrived to the counter at about 5:50pm and there is a line full of people, not a surprise. We are standing in line reading the sign that says that if we check in through the ticket counter, there will be an additional $5 charge. So since there was a line, we went to the kiosk next to it and waited while others got their boarding pass to their destinations. I put my credit card in and my itinerary populates and go through the motions and it says, "Unable to assign a seat. See a ticket agent." We tried it again and it says the same thing.

This airline does nothing. They are rude, lazy, unprofessional, and downright mean. The flight was delayed, and no one would tell us anything. Then by 2:00am, we were told that the flight was cancelled; and then it took 2.5 hours to get another flight, room, or both. We had to drive almost 2 hours to another town to get another flight with layover and not the airport that my our is at. So now, we need to make arrangements to home from the airport.

Fraud/Theft - I signed up and paid for their $9 club. Spirit never activated nor would they honor my membership over the past two months unless I pay again.

We were given vouchers for two free trips anywhere they flew for giving up our seats. We called to make reservations only to be told we could not use them when and where we wanted. There were no seats available. There were seats online, they didn't believe that. We gave them three different places two different months only to be told no. I was on the line for over an hour. Finally, they gave us tickets to where we really didn't want to go and for dates we really didn't want only to have them charge us almost as much as if we were to have purchased online.

I have been on hold for 35 minutes for a supervisor - I am so annoyed. I called with a simple question and the moron on the other line couldn't help me so I asked for a supervisor and was hung up on. I called the 2nd time and the same thing happened. Now, I am so angry that I will not give up calling even though it is costing me more time and my nerves are boiling. I got the supervisor. Is he in India (his accent)? And, he did not understand what I needed.

In February, my husband and I booked an $800 trip to New York through Spirit Airline for a trip in July. In March, my husband and I decided to cancel the trip because I have to move a family member here from Iowa. So I asked for a refund through Spirit's online site. It stated that there was a $250 cancellation fee, which I understood. What I don't understand is that the $589 due to me has to be in a credit to the airline and that credit has to be used in June. So they are going to force me to have to take a trip in June (which is not going to happen), but they will get the full amount of money, $800, that we paid for a trip in July. I cancelled 4 months ahead of time. What a joke! It's no wonder they are making so much money. They rip people off who have actual legitimate reasons to cancel. I will stick to United Airlines.

On a trip to Fort Lauderdale on March 9, 2012, the flight attendants were promoting the Spirit Air MasterCard through Bank of America and offering 15,000 free Spirit miles good for 3 round trip tickets to anywhere Spirit flies. We like to travel the Caribbean, so we asked the flight attendant if there were any restrictions or blackout dates associated with those miles. She assured us that there were no restrictions, so we decided to apply for the card. Now, two months later, when we are trying to book award travel, we are being told that there will never be any award travel seats available for travel between Myrtle Beach, South Carolina and St. Marteen, which is where we like to frequently travel. So we have been lied to in order to sell us a Spirit MasterCard. I guess I should have expected this type of deceitful business practice from Spirit, but shame on Bank of America for associating themselves with this type of consumer swindling!

I paid for my ticket. I also paid for the $25.00 insurance. I was told I would be charged $5 to $10 for bags if I did not check them in online - I did. When I got to LAX, the flight attendant told me I was overcharged. I was charged for a carry-on bag, but he could not help me. He told me to call Spirit when I get to Detroit. I did and I was told by two people from Spirit that I would not get my money back ($58.00 charge). I will never fly Spirit again and I will tell everybody this is the worst airline in the world.

I just received an unauthorized $59.95 charge to my credit card for the $9 club. I cancelled membership before the charge went through. Their customer service department won't reverse the charges. This is a total scam and now I see a ton of people going through the same ordeal. This is stealing. I am contacting my attorney general and suggest everyone else to do the same!

I was on a flight from FLL to LAX when my flight was canceled. I am an amputee, in a wheel chair, who is accustomed to traveling on my own. I was not able to get another flight for 25 hours. While the ticket agent was making arrangements for my hotel stay, she hit my remaining leg with my suitcase, severely injuring me. Paramedics were dispatched. I have incurred medical expenses and emotional distress on account of this injury. The wound still has not healed. While I plan to contact the Aviation Consumer Protection Division, I want the address of the Spirit Airline representative in charge of customer complaints. One would assume that airline personnel are properly trained to handle handicapped persons without injuring them.

CEO and Spirit Airlines refused to refund a payment for ticket. As a Vietnam vet myself, this is the last time I ever fly Spirit Airlines. The CEO has donated $5,000 to Wounded Warrior and refunded the $197. Why? Because Spirit Airlines was going to suffer lost revenue. How many millions will they lose? I feel sorry for all the Spirit Airlines employees because of the CEO. That guy has no heart. He gives corporations a bad name as being greedy. I just don't get it. Only because the CEO was going to lose money was his motivation. I would have had more respect if he didn't change his mind. It's too little and too late. I can't forgive the guy, because he would do it again if he didn't get caught. What a low life.

I flew Spirit Airlines on April 30, 2012 from Detroit to New York City. To start the trip off, our flight was delayed an hour and a half because a stewardess had not shown up for work that day and they were trying to find a replacement. Once my travel group and I had landed at LGA, we head to baggage claim and I come to find that another woman and I on my same flight were missing bags. We go to the baggage service department and wait 25 minutes for a worker to actually show up and help us out. We filled out forms and were told that Spirit would contact us when they had located our bags.

Spirit Airlines has just committed business suicide by denying a terminal veteran a refund after his doctor verified his condition and ordered him not to fly. What 'doesn't fly' is this Airline's policy toward terminally ill passengers/veterans. However, this isn't the first complaint I found on Spirit Airlines. May Spirit Airlines belly up soon!

I was waiting in line to buy a ticket on 04/30/12 at 9:00AM. There were two Hispanic females at the counter for Spirit Air in Chicago O'hare Airport. They were very disrespectful and rude. First, they allowed other customers to approach their counter before me. I had been standing in line almost thirty minutes to an hour before either female acknowledged that I was even standing there. I had arrived at the counter before the other customers had arrived and they were waited on before me. I asked the two females if there was a problem for me to wait in line and for other customers to be allowed to go in front of me. They both laughed and then communicated among themselves and called me a black ** in Spanish, neither of them being aware I speak some Spanish. I was able to get their names from their name tags on their uniforms. Amelia and Nancy. I did manage to speak with a floor supervisor by the name of Alvin **, who appeared to not have interest in my complaint. I was a first time customer with your airlines. I walked out of your airport vowing never to return.

Free Spirit is not as it is advertised. I've been charging on my Spirit Mastercard to accumulate points for travel, to only be told there are only a limited number of seats for the "free spirit" rewards and they were not available on the dates I needed? Some rewards. They make it practically impossible to use your points, but, of course, I could purchase the tickets for the same flight? Makes no sense, just more misleading advertising from Corporate America.

I shall never ever fly Spirit Airlines again. My reasons why? Here's the short version: My wife and I were originally scheduled to arrive back home on Friday, 4/27, at 9:13 a.m; however, Spirit canceled our flight and told us that we would not be able to leave Costa Rica until Wednesday, 5/2, a whopping five day delay.

The statement you gave to 8 On Your Side news regarding the elderly man with terminal cancer who could not be refunded his money was extremely cold-hearted. No. Let me re-word that more accurately: stone cold, Ted Bundy cold. If a refund could not be issued, would it have killed you people to be sympathetic, apologetic, and slightly gracious in your choice of words? You basically told that man he can croak and thanks for the $190.00! How uncaring! How about "We regret the fact that we are unable to refund Mr. so and so's money at this time and are deeply saddened by the sudden and unforeseen situation that has prevented him from flying our airline on his original date and also in the future. He is, however, a valued customer and we would like to send this matter to our corporate office for further consideration."

I purchased a ticket on Spirit to Dominican Republic on spring break, because it was $80 less than American Airlines. Boy, was that a mistake. Spirit charges you $44 per checked bag, plus $25 per carry on, and if you go over 1 pound, they charge you 25 bucks. The service is horrific. The airplanes are filthy. Flight attendants are rude. They never even cleaned the plate. The seams on some of the seats were ripping. OMG, never again will I fly that crappy airline. I have told all my friends and relatives to stay away from that greyhound bus with wings. I hope someone files a class action lawsuit.

Don't do it. I did it last year and it is a scam. I purchased 2 RT tickets to Mexico. Their cheap ticket was more than Delta by the time they added a charge for everything, down to seat selection and $35 for your carry-on. In addition, they advised me that I would be contacted to see if I wanted to renew. Another lie. I saw it posted as a future payment by my bank and went to their website and followed the steps to cancel the day before it was to be renewed. There is no way to determine if it went through and no way to send a note to customer service. I checked it the next morning to confirm and then re-entered it just to make sure. Then the next day, I did the same.

My checking account was automatically charged $59 for their fare club membership fee. I used this airline one time a year ago and had no idea that this fee would automatically charge me annually. When I called immediately, they refused to refund me stating that it is clearly stated on their site. I then asked the rep (from India) if they notify their clients if they want to renew their membership. Lucas said no. When I asked to speak to a supervisor (Clifton), he said that according to his record, they have proof that they sent me an email letting me know about the renewal and then asked him to forward that email or proof to me. He said that is against their policy. Don't know how to believe, I can't believe that our government are letting this stupid company get away with so much. I also put a complain to my state attorney office. We really need to start putting this company in place. It is ridiculous that they can do this and we consumer can't do anything about it.

I travelled with Spirit Airlines on the 9th of March. One of my luggage was lost and I had to be calling all the numbers but never got through. No one ever called me, even if I left a message and number. Finally, I emailed the lost section and was told via email to download the forms and return it. I did that and notified them, I was then told to post the original, which I did and it cost me $40 to post from Guyana, where I am at present.

Forfeited Ticket: I missed my flight at 7am. I called at 6am when I realized I wouldn't make my flight. I spend an hour trying to negotiate the change fee with supervisory staff. Once 7am arrived, my reservation was cancelled and all monies forfeited. No one was willing to work with me. They have very poor customer service. If not resolved equitably, this complaint will be forwarded to the Better Business Bureau.

I made a reservation on April 6, 2012 and called the next day to cancel the flight because the day my wife was going to fly out was going to change. I cancelled the flight and waited until today, when we found out the new date which she would be able to fly out. So I went online to book the flight to see that the previous flight I booked had not been cancelled. I called the 1-800 number and was hung up on the first 2 times after waiting on hold for 15 minutes both times. The third time, they said there was nothing they could. I asked to speak to a manager and he said it was not their fault and that instead of cancelling the ticket and getting a $125 cancellation fee, I should just buy another ticket through them! I told them it was their fault and the flight isn't for another 3 months and I still called back in 3 days of making the first reservation that they did not cancel.

I just received a charge through my Visa credit card. I was not aware of this membership whatsoever. I have never authorized this transaction ever. I have called my red Target Visa card, disputing this transaction. I did not authorize this ever! I feel violated with this situation.

A friend and I flew Spirit Air to Florida. She paid her own way but we used my credit card to purchase tickets online, which is how they tied her name to my card. Spirit renewed her $9 fair club for $59.95 on my credit card after she had canceled Spirit and now flies Delta. I cannot even get a hold of a live person to dispute the charge. I get endless automated messages and when finally given the option of talking to a representative, I wait on hold for 5-10 minutes and then get disconnected.

I got a phone call from my passengers last night from the Fort Lauderdale Airport for some assistance. It seems that they were delayed in leaving St. Maarten and due to that delay (given numerous, I believe, 3 reasons and none made any sense), they had a misconnect and were left stuck in Fort Lauderdale. The Spirit desk agent in Fort Lauderdale was no help to any of the passengers in giving assistance in accommodations and/or rescheduling them on flights to their destinations, unless the passenger would pay the additional costs themselves! In fact, he actually left the counter. The police were standing by in case the stress level rose any higher.

Flight overbooked - My family had 4 tickets to fly Spirit Air. We arrived at the airport over an hour early as required. We waited in line then I tried the kiosk to check in and get our boarding passes. I tried the kiosk an hour before our flight. The kiosk stated I needed to see an agent. So, back in line we go. We waited and waited in line and it was getting close to our take off time. I got the attention of an employee and she instantly took us out of line. We thought she was going to help us check in to make our flight. Instead she moved us to another line where we waited over an hour for a manager and in the meantime we missed our flight.

I had a $417 reservation voucher from a previously cancelled trip. I joined the $9 reward club and rebooked my flight (2 people). I called Spirit, got the confirmation code and directions on entering under the "Redeem Coupon". It wouldn't go through. “Call 1-800…" I called and was told by the person that they can book the trip for me at an additional cost of $154 without bags and seat selection. **!

I was surprised to see a charge on my checking account for a renewed membership fee for this awful airline. There was no notice warning that this would take place. They state that they do not issue refunds for this. This practice should not be legal and I'm certain that it isn't. I would be interested in starting a class-action suit against this sham of an airline. Anyone interested?

Luggage was destroyed - We flew with Spirit Airlines on March 18, 2012 from Detroit to Ft. Lauderdale. Upon our arrival at Ft. Lauderdale, we waited for our luggage to arrive on the carousel. One piece was missing. We contacted the service desk at the airport. They spent approximately 30 minutes to discover that the bag had fallen off the cart onto the tarmac. They finally returned it to us, very scraped up from the pavement. We didn't complain, even though the luggage was brand-new and was just purchased the day prior.

Obscene customer service. I got in line to check in with baggage 75 minutes before flight time. I was told that the woman in front of me was the "last" person. I had no idea what this meant as there were at least 15-20 people in front of me on line waiting to check in. An argument ensued between the "security" personnel who said I was late and another passenger who came to my defense. When finally at the counter, about 30minutes later, one representative began to check me in until the only other rep told her: "Do not check her in! She was late!" I stood there stunned as this rep was still taking money for 6 bags that another passenger was still checking in. I was dumbfounded and asked for an explanation as she was still checking passengers in and I had already checked in online. Apparently, since I did not have a printed boarding pass with me, I was not going to get on this flight. Additionally, the flight had not even been called for boarding yet! This went on for a few minutes until the woman barking at me told me to just walk away. I asked to speak to a manager and she claimed she was the operations manager.

My credit card was automatically charged $59 for their fare club membership fee. I used this airline one time a year ago and had no idea that this fee would automatically charge me annually. When I called immediately, they refused to refund me stating that it is clearly stated on their site, which it was not. I am an experienced traveler and I am savvy as to navigating airline sites. It is ridiculous that they can do this.

My travel plans are over a month away. However, after booking the flight, I was seriously hurt on the ski slopes by another skier. My arm was broken in four places and required 20 screws to the metal plate that was inserted. I sent pictures of the staples down my arm. Since my trip was to play golf with friends, I tried to cancel my flight. The company is unrelenting. Their people are rude and are gougers. Even though I’m sitting in a very tight and uncomfortable seat, they charge $120-plus to make any changes.

The manager who told me she owned the company name is Ana who also told me there was no one else I could speak with. She intentionally made me miss my flight, sent my bags with my son's medicine in it to another state. This was my first and last time flying with Spirit. The people are not people friendly nor do they try to assist you. They lie to you and mistreat you. This has been the worst experience of my life.

I bought a one-way ticket (LAS-SAN) for $42 (CheapOair). It’s a 6:05 pm flight for Tuesday, 3/27/12. I got to the airport 40 minutes prior. The ticket kiosk would not print boarding pass and just showed the "see the agent" sign. Thinking it's just a computer glitch, I waited in line behind passengers with baggage. Two working ticketing agents were the slowest ever; other Spirit agents just lingered around. When I finally got to speak to the agent, she said I missed the flight and that's it. I waited some more to speak to the supervisor. All employees of this outfit are rude. Nobody told me that if you are not getting a seat at least 45 minutes prior with Spirit Airlines, then you simply don't fly. Period. No matter how much time they have. So I wasted 2 hours at the airport, 1.5 hours getting back home from the airport and 5.5 hours driving to SAN. Never again will I use this bad Spirit Airline. I should have listened to that old Indian shaman.

On March 25, 2012, I booked a flight with Spirit Airlines for a once in life time trip for our family to Florida for a very special time, our daughter is graduating from high school. We took the money from our savings to make this trip happen for her graduation gift. I booked the trip after asking her what day she was graduating, but today she informed me she was graduating on June 10th the same day we were to leave for our trip. I called Spirit airlines to ask if they could just move our flight one day due to the circumstances, after five calls the answer was the same, you will be charged $135 for each ticket to reschedule.

I applied for the Spirit Air membership. I tried to use their service and found out it was a fraud. I asked them to cancel the membership but they had many trick in their website that do not allow people with limited computer skills to solve problems. I quit and forgot the claim. But this week, they billed me again when I've never used their service and never flew with them. How can I get my money back?

I had a membership with Spirit and was never notified of the time of renewal. I noticed my checking account was charged for renewal charges. When I tried to call and cancel and get my money back, the customer service rep told me I couldn’t get a refund and hung up the phone on me. I was just trying to get my money back because I only used the membership once and I don’t even fly Spirit at all. I have not received a call or refund yet about this situation.

We are dealing with the loss of our father, and Spirit Air screwed us as a bonus! We were all at the hospital about 1am on Monday. Our father died at 5am. We called the airlines about 4am to change or cancel the flight my sister-in-law had for that afternoon to fly to Florida.Not only was it the worst customer experience I have ever had, they were no help at all.

I purchased three tickets for my daughter and grandsons from Spirit Airlines (confirmation number **). For their return flight (March 13th), their luggage didn't make it. The rude and unprofessional treatment she received at DFW is unacceptable. I want to be reimbursed for the luggage fee since it didn't make it and no one really cared. They were rude to her and the next day to her husband. I expect a response in no longer than 48 hours or I will cancel my credit card payment until this is resolved.

I refer to the cancelled flight Toluca - Fort Lauderdale from March 2nd, 2012. Let me express my deep disappointment with the way you do business. Not only did you cancel a flight without prior notice to your customers and you actually have contact phones and mails of your customers, you have your customers go to the airport to find out that the flight is cancelled. You don't give any reason for the flight cancellation. You think that with a voucher of $50, everything is settled and then ironically, you send a flight check-in notice for the return flight when the original trip to the destination was cancelled. As an alternative, I was offered a flight on the following Tuesday, 4 days later, with Spirit! How about offering an alternative flight from Mexico City to Miami or Fort Lauderdale the same day?

I purchased an airline ticket from Spirit Airlines in October or November 2010. I was scheduled to fly out of Detroit, MI on December 5, 2010 at 10 pm. I did not make the flight because I was admitted into Sparrow Hospital on December 3 with a life threatening condition. I was released from the hospital the evening of December 6 of 2010. I called the airline to explain to them what happened. I was told by the airline that my money had been forfeited and I could not get it back. I have hospital record to prove where I was on December 5, 2010. I want my money back. No corporations should be allowed to take money from a disabled person.

I attempted to check in online since the company charges to check in at the airport. I tried for over an hour, during which time the website kept crashing or giving me the message that there was too much traffic on their website. I called the toll free number and was disconnected. I called again and reached a person who then "released" the website for use. He told me to try again and we disconnected. I tried again, got half way through entering my credit card information and the website then crashed again. I called back and spoke to another customer service rep who told me that I would have to pay him over the phone, that he couldn't guarantee that the charge won't be duplicated and to try again online once he put in my credit card number.

Before joining Spirit Air's $9 Fare Saver Club, I was always seeing discounted fares so I joined. Since time to start checking for fares, I no longer and have not seen one fare saver since purchasing a membership. What a ripoff!! Also, they have found a way to hide their prices once again! Now all you see is price differentials - no actual prices are shown unless you choose a date to fly. Very deceiving! I wasted $60 with them as I just cancelled my Fare Saver Club (yeah right). You can't even get a refund for a non-used membership. I tried to use it once when booking a flight for my fiance from Haiti to DCA. They would not allow me to use it for his flight and said it would have to be under my name and my name only. Okay, I can understand that, but still I never saw one fare saver price once the membership was purchased. A scam. Total scam!

On February 24, I bought 4 tickets from Ronald Reagan airport to Cartagena, Colombia. I bought the same day the four big seats for each travel and each passenger and we organized everything with customer service of Spirit by phone that we (my family) seat together since we are traveling with my 3-year old and my 11-year old. My flight is for April 2 to April 9 of this year. Today, March 13, I left a message Astrid with customer service and said that they removed my big seat which we paid each one $40 additionals of the ticket and for each way, a total of $320 additional for the four of us. I called back to customer service. They put me on hold for one hour and one minute.

I arrived at Tampa airport 1 hour in advance, already had boarding pass and luggage checked in for the plane. I took the trolley over to the gate and noticed it was a 15-line maze to get through security. Now if you are verifying my identity, why aren't they verifying departures and move people ahead of the line? Wouldn't that make sense? Why give privileges to passengers with credit cards of the airline to move up?

Spirit Airlines automatically charged my credit card for their Fare Club membership a year after I had cancelled it over the phone when I also cancelled airline reservations after they changed my reservation to another day without clear notification. We were told at the time (a year ago) that everything was cancelled (including the membership) and that we would not be charged any further fees. I received a charge on my credit card statement this week for an annual renewal fee.

We had to return our car rental at the airport in San Jose, Costa Rica on Sunday morning of February 26 when it was due. The car rental dropped us off at the Spirit Airlines terminal at 11am. We had reservations for a flight from there to Ft. Lauderdale at 2am that night (technically very early the next morning). We took our bag to the Spirit Airlines check-in counter but they refused to let us check the bag for at least 13 hours for our late night flight.

Poor service/ripped off: It's an over-booked flight. I pleaded with the crowd for someone to step off. Vouchers were issued, but we're unable to use them due to too many restrictions. Call centers are overseas, and they barely able to understand. Also, it's almost impossible to find a phone number. I will never will fly Spirit again.