Spirit Air Reviews

Personnel at airport looked exhausted and said they encounter these issues all the time. No fix from corporate. Wrote to corporate customer service and here is the response I received: "Thank you for letting us know your thoughts. You are correct, we need to work on the website, so devices can fully access it. We are working on that this year, and remain certain that will improve the experience. We understand that our approach is unlike other carriers, and one that required you to learn of Spirit's Business Model. Our records indicate that you purchased the reservation online. What surprises me is that prior to purchase, you are given all this information, and in order to proceed you must acknowledge it.

We make an outright concerted effort to educate customers and make all company guidelines available for passengers' information on www.spirit.com, prior to a customer securing their reservation. The exact personal items, carry-on and checked baggage dimensions and charges, preselecting seats, restrictions and fees can be viewed on our web site. Additionally, we created a Spirit 101 module, which helps new passengers get used to our Business Model, allowing them to save more money. Your ticket includes your seat and a personal item. This could be something like a small backpack or purse, but it must fit entirely in the small sizer box (16x14x12) at the gate. Bringing another personal item or anything larger like a standard carry-on or checked bag is an additional small fee.We hope now that you are armed with this information, you give us another opportunity to earn your business."

NEVER FLY WITH SPIRIT - EVER!!!!

Now, it's 2 hours after the plane should have left finally get a chance to get some explanation as to what's going on, on how they will resolve it only to hear "Oh, that flight has been cancelled," you're kidding me right? No notice, no announcement, nothing? No email, no apology. They offered to put us on a flight the next night at 8pm. But, but, but we have Disney reservations and breakfast with Cinderella and I should be in a pool right now with a Heineken not talking with you ** dim whits. I was not leaving that service counter until I had a better plan. Finally, 30 minutes later, they tell me "Well, we can get you to Fort Myers and it lands at 12:10 am." I learn that Fort Myers is 225 miles from Disney. If we want to get there, it is the only option with a one way rental car that I would have to pay for of course and return to the Orlando airport the next night.

Reluctantly, I take the deal from the fact that I felt trapped and the kids were paying the price for their incompetence. Now, included in this new arrangement meant I now had to leave the terminal because they "can't transfer your bag." I had to go out and recheck it myself and go through security again. Come on! Finally, get back to the gate, find the kids intact, not take away because they we're unattended for an hour. They are 14 yr old twins and not toddlers even though they act that way usually.

After the second meal of overpriced airport McDonald's, I notice Spirit has a flight 3 hours earlier to Fort Myers. I get excited and ask that we go on that one instead not making mention how angry I am that it wasn't offered the first time "No, sorry we can't add names to the manifest." Me: "So, you're telling me even if there are seats open on that plane we can't get on." Agent: "It will leave with empty seats then." I'm beside myself at this point. Just appalled that any travel company conducts business this way. I'm writing this now because we are now trying to get back to O'hare and I have lots of time to do it. I've just been informed of the third delay on the return trip that should have had us back at 7 will now be leaving at 10 instead. I going make an experienced guess that Spirit will shortly run out of gullible first time flyers of their airline and be out of business within a year. By far, the worst travel experience in my 50 years.

So here we sit in the hotel for two extra days. Had to spend $150 for lodging, $50 to take a cab from their airport to hotel. I called Spirit and asked them again to find me another flight for Monday and to reimburse me for hotel and cab because the flight cancellation was their fault and not mine. They again told me they would refund my money for flight or I could fly out on Tuesday. And they refused to reimburse me for lodging and the cab. I absolutely refuse to pay for $700-1000 for a one way ticket on another flight because of their screw up. I also asked the rep to speak to a manager and was told that their managers were not permitted to get on the phones. So here we sit in this hotel room until Tuesday. I will NEVER fly Spirit again.

I re-booked my flight for the next day, so I would be sure to get to my destination. When re-booking, the person who helped me asked me to pay $50.00 for my carry on luggage. I had not been charged when I boarded the plane in Minneapolis, because my luggage was smaller than what Spirit had said it needed to be. She never even measured the size, but demanded that I pay, or she refused to give me my boarding pass. Later, when I checked with Spirit, they said they never received a $50.00 payment, although it cleared at my bank. So, did the person behind the counter pocket the money? Also, they would not give me a hotel voucher, because they said “the flight had not been cancelled”. Again, I contacted Spirit to ask when the flight was cancelled, I was told “10:30 AM”. I re-booked at 1:30 PM.

Someone from Spirit e-mailed me and said that the flight was cancelled at 5:00 PM....which I highly doubt, as there was not a person remaining there after 12 noon, everyone had already left, gotten hotels, went home, or moved to another area of the airport. So, who has the correct information, and why are people giving false statements? Pretty poor customer service for an airline, who said “the flight was cancelled due to weather”, again untrue, as all other airlines continued to fly out to Dallas. Also, I was told that Spirit flights are way less than other airlines and that is why they charge fees for carry-ons. And other airlines tickets are higher priced, so they don't charge carry on fees, because that is figured in the higher cost of the ticket. Guess again. Other airlines ticket prices ARE CHEAPER than Spirit, and they do not charge fees for carry ons.

I traveled with Southwest....my ticket price was at least $25.00 less than with Spirit and I was allowed 2 carry-ons plus a personal item. Spirit needs to be a lot more aware of what is going on in the airline business, and ALL of their employees need to be a little less rude and treat their customers with some respect. They don't even offer water during a flight...and the flight attendants even made jokes about that...how rude. Maybe their employees should meet before they make any announcements so that they are all given the same information to their customers, and so they know what is the correct information, rather than lying or trying to cover up for THEIR MISTAKES. They certainly are not a very reliable airline that is for sure.

Now, being upset and not being able to even understand what they are saying unless it was repeated 3-4 times, I requested to speak to that person's supervisor. Finally, I got somebody that spoke English and ** (I actually could understand his name) said that I had not booked both bags at the same time and I had booked the carry on at a separate time and it was going to cost me the $10 to switch from a carry on to a checked bag. My treatment was the worst I have experienced in my life and obviously, I will never conduct business with this company again. They chose the $10 over a happy and possibly returning customer. I reiterate, the worst customer service I have ever experienced.

Upon arriving to Panama, once we reached customs, they let us know that my husband cannot enter the country. I thought it was a joke at first, but then he continued to explain to us that although in the USA his passport is up to date (expires in June 2015), in Panama it was considered expired within those last 3 months before it actually expired in the USA. They also explained to us that the airline knows this and they shouldn't have let him board the plane and leave the United States, therefore they would be fining the airline (they sounded as if this happens with them very often). They said they do this to sell seats and usually don't care if you waste your time and money.

My husband had to get right back on the same airplane and return to Miami. Once I got back, I tried to resolve this issue and at least get a refund or a credit for his flight (since it was a total waste of money) and nothing. They threw back some of the fine print from the agreement that no one ever fully reads and basically said that we are the ones responsible. I just don't understand how an airline company allows you to depart a country, and fly to another, knowing the laws, and knowing that you are going to be sent right back? Very frustrating and as I said, I will never fly with this airline again!!!

We were both checking a bag and had a carry on, and personal item each. They wanted $300 in baggage fees when we went to check in. We had to pay it, as they use different weights and sizes for baggage, than every other airline. I felt terrible because I had made such a big deal about this cheap airfare, and that's why my friend decided to go. To add insult to injury, she drove to San Diego for her return flight, and they cancelled her flight. They told her it was due to fog so there would be no refund and it would be 2 days before she could catch another flight. They had already checked her bag, for $100 and refused to refund her money. She ended up having to walk to a sleazy motel, in the dark and pay over $500 for a one way ticket the following day, on a different carrier.

You would not believe the disrespect and rudeness of the employees at the ticket counter, the gate, and even on the plane. I hope this airline goes bankrupt. DO NOT FLY WITH THEM NO MATTER HOW CHEAP THE FARE IS. IT IS NOT WORTH IT. I HAVE NEVER SEEN A SINGLE POSITIVE REVIEW FOR THESE CROOKS.

The delay was on the return. We were suppose to depart at 12:23 pm. We were first delayed 30 minutes because the pilot on incoming flight, stopped the jet past where the docking ramp could open the door so the passengers get off. We sat and waited for ground crew to bring a vehicle with tow bar to push the jet back so the door could open. When passengers got off, we waited another 30 minutes for the cleaning crew. Then we waited for a member of the flight crew (steward) that was flying out with us who had a flat tire on way in. We were in the air at 1:45 pm.

We arrived at Ft Lauderdale with a short time to clear immigration and customs. Well it took the ground crew almost an hour to get our bags off and to baggage claim, we still had to clear customs and recheck our bags for the connecting flight, and go through security. While going through security we told them that our flight leaves at 5pm, the lady at security said to calm down, the flight was boarding and that they were holding on. While heading toward the gate the door was closing, 6 people running toward the gate and the person at the gate says she didn't see us. So we missed our flight and had to be rebooked. The last flight leaving was 9 pm, we were suppose to there at 6pm. On that flight they had double booked us all. I finally made it home 1:30 am the next morning. I will never fly Spirit again.

My brother grumbled that it was highway robbery and the clerk took offense. She told my brother she was not letting him on the flight since he had such a problem paying the $100 fee... he had already given her a $100 cash. The Spirit Airlines clerk told my brother to get on his knees and beg her to get on the plane! WTF!! You may receive cheaper tickets, but at what costs? Spirit is a money grab and obviously their employees are "trained" to be rude and unprofessional. Spirit you are GARBAGE!! I will pay more and fly with other airlines moving forward. The level of professionalism of Spirit staff leaves much to be desired!

On the flight, we were subjected to crude humor from our 'flight attendants'. Comments like, 'if you don't know how to turn your phone to airplane mode ask any 7 year on the plane', 'if we're lucky our flight won't turn into a cruise', 'the first flight attendant is my ex-wife and the second flight attendant is my new girl friend.' We were also told by the "flight attendant' that Spirit Airlines was voted the WORST airline, really(!), and it just got worst.

Once we returned to LAX, our plane had to be towed into its space. By this time I was dead tried... of SPIRIT AIRLINES. To some, these complaints might be consider petty, but when you give your business and hard earned money to a company for services, you EXPECT to be treated with respect, or DON'T EXPECT to see me ever again. DON'T choose SPIRIT AIRLINES, you will only regret it.

Bottom line the confused agent had just sent a party of 2 to Detroit minute before us, then to not understand why the plane was closed! He took 15 minutes to say how the luggage won't make the plane, so why can't our family of 4 make it? Agent's answer, "TSA is too slow!" I found the approximate wait time with perfect carry on was 15 minutes and the gate was fist on the left. What happen Spirit overbooked or sold our tickets and made us take layover flight with a 470.00 fair increase and a free stay at the airport chairs for a 6:15am flight? Again 2 gate changes overnight made it 7:50am which makes Spirit look on time! Makes the customer frustrated! The agent said he was doing us a favor because "the plane may leaving without you!" True reality and survey shows planes will hold doors open if indeed the party in coming.

Once home a claim only reach out to the airline via email. Spirit reply should of got boarding passes online, but the agent said it was the 1 overweight bag that would have made us miss the flight due to TSA? So the line of people to Detroit ahead and next to us all got a plane seat, while us and 2 8yr olds slept on airport floor from 8pm until 5pm then found the gate and time changed almost 2 hours further! Again the airline sophisticated computer system and the Agent taking a lot of time to prevent us from leaving! One more issue another family of 5 had spent the night with us for the same flight except they went to the wrong gate and was not charged a fare increase even though it was their fault not seeing the flight screen while ours involved the under staff chaos cost us near 1/2 grand!

I've left 7 messages, no one ever answers. There is a prompt that allows you to leave a message for a supervisor of this department but you cannot leave a message there as the box is already full. Do yourself a favor, pay the extra $ and fly with a real airlines! Any of them would be better than what you will experience with this airlines! The only reason there is a star is because it would not accept my review w/o one. My rating would be -5 stars!

Last November of 2014, flying from MSP to Chicago, flight was delayed an unknown amount of time. I didn't sit around waiting to see when the flight would actually get in the air. I had a connection in Chicago and would not make it because I had already waited for 1 hour. Because I could not make my connection flight and the cancellation time had expired with the connecting airline, I lost the value of that ticket (around $350.00). Luckily, I was able to get my return flight ticket value transferred to another date for a $60.00 fee. Went to the counter and asked to get my money refunded from Spirit. They said it would be 3 weeks. I believe they refunded the full ticket price. If I recall it was like $100.00 or so as I had no baggage for my 1 day 1 way trip. This trip Spirit cost me a total of $410.00 and I got NOTHING!

March 22, 2015 flight from MSP to LAS scheduled to leave at 2:45 PM. My guest and I arrive at the ticket counter line @1:45 PM. We needed to check 1 bag that I paid for when I booked the flight. I could not use the online checking with my cell phone for some reason. No problem I thought as I can just check in and get my boarding passes while getting my bag checked. They had no curbside bag check so we stood in line for 20 minutes. When I got to the counter the attendant told us we needed to check in with the Kiosk before he could check our bag. He brought us over to the Kiosk to show us how easy it was. He then told us that we couldn't check in because we didn't get to the airport in time and we needed to check in at least an hour before our flight was scheduled to leave!

I was quite angry at this point because we had been at the check in line waiting to check our bag and we would of checked in if we hadn't waited in line for so long to get our bag checked! I pleaded my case to the attendant and stated that we waited in line for 20 minutes. There is only 15 people in the TSA line and it is only 2:05 and the flight doesn't leave until 2:45 - we could easily get on that plane... He explained that they could put me on a 10:00 PM flight. I said no because we would miss our connecting flight. I asked if there was another airline he could put us on that left sooner than the 10 PM flight he was offering us, he said that they do not deal with other airlines and I would have to go to another ticket counter for help If wanted a different airline to get me to my destination on time.

I went to the Delta counter and was able to buy 2 tickets at $550.00 each and fly out at 2:40 PM. 5 minutes before the Spirit flight was scheduled to leave! The Delta rep. hinted that I might have trouble with my return flight on Spirit and I should go to the Spirit counter and get it resolved before we left. I did not have time to wait in line to talk to the Spirit rep at this time and I decided to deal with this at a later date.

15 hours before we were to get on our return flight, I again tried to check in with my cell phone and was unable to. I called Spirit customer service and after 40 minutes of waiting to speak with someone who could not speak English well enough for me to understand her. The customer service rep eventually said that my return flight ticket was not valid or I cancelled it because I was late getting to the airport and I did not use the ticket to fly out to my destination! I told her that I did not see her at the airport when I arrived so she could not tell me I was late getting to the airport when in fact I was there in plenty of time and was there waiting to check my bags.

I was a little frustrated to lose the value for the 2 tickets flying out to my destination but was totally fuming with the fact that they would not let us get on the return flight that I paid for as well! No credit! No other flights they would put us on! No refund of either tickets! AND they still charged me the bag fee for the bag that did not even get put on their plane!!! Another loss of $680.00 from dealing with these UNHELPFUL, UNYIELDING, UNCOMPASSIONATE, SCAMMERS!

I was traveling with my mother and two twin daughters who are 19 months old. We paid the fee to sit in the big seats (row 1). As we were attempting to board the plane, my mother moved aside to allow me to pass with one of the infants. We had our hands full with two baby bags, two purses, and two toddlers. The flight attendant, **, was directly behind my mother holding a cup of coffee which she herself was enjoying. The flight attendant said, "right behind you" to warn my mother that she was standing directly behind her. My mother is hard of hearing, being that she is elderly, and my mother did not hear the flight attendant. My mother then moved backward slightly causing the flight attendant to spill her coffee, which I noticed to have cream in it (meaning, it likely was not hot). Also, from what I could see, less than a tablespoon of coffee was spilled.

My mother immediately apologized to the flight attendant. The flight attendant's response was "That's why I said, right behind you." to which my mother responded, "I'm sorry, I didn't hear you." The flight attendant then stated, "Yes, you did hear me." At this point I realized a gentleman was sitting in one of our assigned seats. I asked the flight attendant to help us figure out the problem, she refused. I then stated "we have our hands full, could you please help?" She refused again. My mother then took our tickets and put them in front of the flight attendant's face and said, "Help us find our seats." She finally complied but continued to harass my mother.

Once seated, the flight attendant asked us to put our baby bags up in the overhead bins. There was no overhead bin space available so, we asked the flight attendant to assist us, she refused. When I asked her for her name she stated, "you can read my nametag, you know my name." My mother then approached the flight attendant saying "Let's start over, I'm sorry I backed into you but I did not hear you." The flight attendant refused her apology stating "Yes you did, you heard me and then you shoved your tickets in my face." At this point I asked my mother to sit down as this women was obviously unstable and I did not want the situation to escalate. For the remainder of the trip she elected to talk loudly about my mother and I to the other flight attendants in a manner which was incredibly juvenile and rude.

As I recount the way this encounter unfolded, I myself find it unbelievable. But, I swear to you, this is exactly the way we were treated by your employee and exactly the way the events unfolded. I should also tell you that, up until we boarded the plane, we had excellent customer service from Spirit. However, I promise you, we will never fly Spirit again and our impression of Spirit will forever be tainted by this flight attendant. I don't know how a person who could act in such a way is still employed or allowed to interact with human beings. My only request from Spirit is that you respond to this complaint and please tell me what action will be taken against this flight attendant. This would give my mother and I peace of mind.

At this point, I have not yet posted any negative reviews online. However, in absence of a response from Spirit, I will post as many reviews on as many websites as possible until this awful experience no longer makes me boil over with anger. And, I don't think that will happen anytime soon. Thank you for your time.

Total extra fees for two, round trip, is $260 making travel on Spirit not a bargain. Additionally, website problems and the complications and implications of their fee structure caused me to have to spend a whole hour checking in. This is a bad business plan and I am done with Spirit Airlines for good. I've never written an online review before but I feel strongly that others should know that their slogan of "cheap flights" is extremely misleading. The only good that has come of the check in process was that the person I spoke with on the phone regarding the technical difficulties I encountered was professional and helpful.

The attendant immediately accused us of not understanding English! She told us that if the captain were to give instructions we wouldn't be able to understand! Hello!! We were reading the NYTimes and we were responding to her condescending and demeaning commentary IN ENGLISH!! To be perfectly fair, we are Hispanic...bilingual Hispanics! That ignorant and utterly rude attendant removed us from our seat and placed us in separate seats in the BACK of the plane! In our comfortable seats she placed two Caucasian 30-something women. We refuse to be exposed to this degree of DISCRIMINATION and HUMILIATION ever again! We, a pair of bilingual Hispanics, will NEVER, EVER board another Spirit flight again. (For the record, the flight attendant was a short, senior, Caucasian woman).

Moving forward they might even charge if the passenger uses their toilets on board and even to the extent of charging number of flush outs if one uses the toilet. There are no words to talk about such a ** stupid airlines. Never ever travel in Spirit.

That never happened. I called the number I was provided for two days straight and never got a callback. I tried to call the luggage resolution line and their mailbox was full. I finally called the customer service line and spoke with someone who gave me a claim number to check the status of my bag. They also put a complaint in and finally someone called me back.

When I got a call it was a man from Boston airport just saying they have not located my bag. He told me that if it was not here within 5 days they no longer handle the case and that it goes to the headquarters. I began to email them and did not get much of a response besides them telling me to fill out a property claim form and send it in.

Today March 22, I received a call from a delivery service saying that my bag was found and is being delivered to my home. I was beyond excited to have all of our belongings back. When I opened the bag, my heart dropped. All of my jewelry was gone. My bathing suit was wet, the clothes that had no been stolen stretched out and worn smelling like pot. My sons brand new clothes (that were still there) were ruined. Stains all over them from God only knows what. My luggage upon leaving Florida was very neatly put together as I had everything cleaned and pressed the night before leaving. His toys were on top of the clothes and a baby blanket wrapping everything to keep it neat.

I am beyond mortified. I feel so violated by this airline, words cannot even explain. Below I have posted some of the images of what some of the items looked like. Do not fly this airline. They do not provide you with safety, respect or loyalty. They will make you feel violated and ripped off. Just imagine how you would feel getting clothes returned to your home in the condition mine have been. STAY AWAY.

So I proceeded back to the airport and begged/pleaded with a ticket person until I got to speak to a supervisor, then begged and pleaded more and he finally just swapped our flight to the next day at no charge. They made me feel like a homeless person begging for food - absolutely ridiculous. Ironically, our hotel and rental car was extremely easy to adjust our reservations and accommodate us. Spirit is mean and money hungry. They use low ticket prices to lure you in (bait and switch tactics), they nickel & dime passengers every step of the way, and are very deceptive and just plain rude. I will not step foot on their planes ever again.

Today is March 16, 2015. I paid a total of $1324.72. I called the airline to cancel the reservation. I was told that it would cost $150 per person per flight to make the cancellation. That would be $600 for four and another $60 for luggage that would not be used. I was told that it would be cheaper to do it online sine it would cost $50 per person per flight. I completed the cancellation on line and was charged a total of $624.72. With flight insurance, which cost me $66.24, I feel that I should not have been charged anything and should have gotten a full refund.

To make matters worst, they offered the refund only as a credit towards a future flight that would valid for only 60 days. This means that if I did not book a trip by May 15, 2015 I would also lose the $700. I don't see how this could be legal. I believe that I am entitled to a full refund of my money since I bought the flight insurance, and that that refund should be cash back to my debit card, not a credit towards some future flight that it would be impossible for me to make anyway since it's not during my vacation.

When I finally got through to a barely-English-speaking person, I was told that the name could not be changed, and all I could do was cancel the ticket, and buy another one for more than $100.00! She then took my information, and I had to spell each and every word, and she STILL got the email wrong! The entire time she sounded like she was reading right off of a script.

I asked to speak to a supervisor, was put on HOLD again, and she came back and started saying the SAME thing about the cancellation, totally ignoring my request to speak to a supervisor. FORGET about trying to get on the website, it has been down all day! I am filing a complaint with the BBB, and posting my experience on Facebook where I have over 1000 contacts. NEVER FLY SPIRIT AIR! IN MY OPINION THE ONLY SPIRIT THERE IS THE DEVIL!

The worst part is they are still charging us over $100 for bag fees when we did not even have our luggage. So I am paying for a service they did not even provide. The refund for the purchases we had to make will take 2 to 3 months for me to receive. Overall I would spend the extra money for a company who values there customers. Very unsatisfied with my experience and will make sure I or no one I know travel with Spirit Airlines.

So I immediately called my travel agent and she called Spirit right away and was told the same thing, that it had been cancelled and since there was no time to waste trying to fight it, she bought me another ticket, and asked me to call my credit card when I got back and explain to them about my cancelled ticket, and I did and they credit my account for that while they dispute the charge. It took about 5 months and at the end Spirit said that the flight was available and that someone had cancelled so they did not reimburse me nor offer a new ticket or anything. Bottom line; I got charge for a ticket that Spirit did not honor.

If you are taller than 6 feet you will not fit. No other airline has so little leg room. None of my six flights were less than 30 minutes late. All 6 times I waited for a delayed flight to arrive so we could use that dirty plane to depart. Seats do not recline. There is no complementary beverage. No entertainment, unless you enjoy the loud info commercial the poor pilot is forced to recite. Yes, they try to sell you membership to a ridiculous credit card scheme involving the worst frequent flyer deal I've ever seen. The bathrooms are too few and the smallest physically possible. Stewarts don't even have a galley, so that $50 front seat that I have to pay for is the galley, bathroom entrance and my legroom! Customer service is outsourced to India. That's the worst part.

Three of my six flights were canceled due to Boston's snow. One of them was because of a major blizzard was hitting Boston. I called India and asked for a flight back to Boston that day. I have a 16 year old home alone. I was told no earlier flights were available, so I changed my flight to the first flight after the storm. After the call, I went online and saw they did indeed still have flights that day. When I called back to explain the urgency, they replied. "I'm sorry sir, but you're only allowed one cancellation change and you already used it." No manager or even English speaking person available to help. I later learned that they were getting top dollar for those pre-storm flights.

It doesn't end there though. I spent an hour on the runway, only to return to the gate because the pilots timed out. They needed to be replaced because of work hour constraints. When a flight is late the tower holds them for the next available space. All six flights were at least 30 minutes late. You cannot use your phone to call the person picking you up because your phone is in flight mode before the pilot says your expected arrival time. Tell your driver to be prepared to wait in the cell phone lot for hours. I pre-booked all my remaining flights on JetBlue. Sorry JetBlue, I don't know what I was thinking.

Due to nature of my call, reason for changing flight information and after dealing with your Rep; it got me thinking. Your Airlines doesn’t seem to take into consideration EMERGENCY situations where ones health is a factor for changing a flight. I called your Airlines for assistance but after speaking to your Rep and had I known, I would have never wasted my time calling Spirit to reschedule and just done it online without the hassle. This simply goes to show that your Airlines don’t have any consideration about a person’s extenuating circumstances and seems more Money hungry. I will never book a flight with Spirit Airlines ever again and tell all of my Friends, Family and business associates never to consider using your Airlines for their travelling purposes either.

I am extremely disgusted with the way your company handled this situation. Granted your Spirit Rep started to consider my Mother’s needs after we expressed the urgency for Flight change and accommodations needed. If I would have never mentioned the price from the internet your Airlines we would have been overcharged for the flight. Seems to me that your Airlines does this to many customers when flight changes are needed but until a person like myself references the price your Airlines provide via Spirit Airlines vs. Spirit Rep things change. I shake my head at your company with disgust, I will be contacting the Rip-off Report and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that don’t know any better.

We were not notified of this. I had my phone and tablet. They should have sent us an e-mail to let us know that the flight wasn't canceled. When I called customer service I agree with everyone else. They do nothing. They know nothing. I will not be flying with them ever again. Oh and ask to speak to supervisor. None available. They will have them call us back. Well that's a joke. She said call this number so we did and that number said hold on to leave a message then hung up on us. Everyone of the customer service people should be let go.

Finally we get through and I'm told that I can not board the flight because boarding was happening right now and I would not make it through the security check point (by the way, no line currently at the check point. Maybe 6 minutes to get through). Then I was told that they have no other flights that I could fly standby as they already have 3 people on standby and that they are pretty much booked for the week. But if I would like to purchase another ticket for a later flight, that I could at my cost.

I ended up purchasing that later ticket asking specifically if they will include all the fees into the cost of that ticket so I don't have to try and use the online services again to check my bag. I found out later that my bags were not checked and now I have to use the online service again. By the time the service worked it had raised the price of the check in to $45 from $35. I hate this company and so should you. The only company worse than Spirit is probably Canadian and that’s debatable.

After going to the counter four different times speaking to four different ticketing agents, we did not receive any help to rectify the situation. We were told there were no other available flights from Dallas to Detroit until March 12th and none of your agents were willing to offer any other possible solution or alternative for us to be able to still fly out that evening, such as making a potential connecting flight through another city, even though we were more than willing to pay extra as necessary. They told us we had 60 days to book a new flight and pay the change fee of $150, therefore, we had no other choice but to find a nearby hotel for the night and try to think of way we could still get to Detroit and not have to cancel our entire trip.

Then, the next morning per the advice of several Spirit Airlines ticket agents over the phone, we decided to return to the Spirit counter at the airport to pay the change fee and see if we could book another flight or at least get on standby on one of the many daily flights to either Cleveland or Chicago since both cities are within driving distance of our final destination of Detroit and we figured we could drive from that point forward. After waiting in yet another long line, the agent told us they had marked us as a "no show" for our flight from the night before which is completely false and does not make any sense because we were physically at the Spirit Airlines ticket counter talking to an agent about our situation prior to our flights departure (not to mention we were checked in for our flight with boarding passes in hand). It is not our fault that your ticket agent failed to document this important fact.

But no matter how hard we tried to convince them otherwise, your agents kept insisting we were a "no show," causing us to lose our entire reservation (including our return ticket). I was out $572.30 including baggage fees. No refund, no way to pay the exchange fee or rebook our flight. Needless to say, our entire trip was ruined, we missed an important family event, and the time we took off work was wasted not to mention our precious time and money. We weren't even able to attempt to get this issue resolved until after the weekend due to Spirits business hours so I called the morning of Monday, March 9, 2015 and left an urgent message. Several hours later, I tried calling again because no one had returned my call and there was a notification the mailbox was full.

We will absolutely be filing a grievance with the Federal Aviation Administration (especially in light of the recent press which informs customers that all airlines are required by law to provide the service that was paid for). We will be spreading the word on Facebook, and other social media and service review websites. I travel frequently on business using other airlines. I wanted to try to Spirit because they were less expensive -- NEVER AGAIN WITH SPIRIT.

After I got home I contacted Spirit Airlines to explain the situation. A customer service rep contacted me. I returned her call several times to not get her until weeks later. The rep mainly stated the same thing. I fly all of the time and I have never dealt with such a horrible flying experience. This airline should be banned from flights.

I called to find out that not only that my flight was cancelled but there were NO flights to Chicago on those dates or any dates close to those dates. So now I have to find an additional $250 dollars to make up the difference in the airfare, which Spirit seems to be totally uncaring about. In a interview Spirit's CEO, Ben Baldanza, responded to the report of the Spirit's high complaint rate he said, "We care about every one of our customers and work hard to deliver what they value most: safe, reliable transportation to where they want to go at a lower cost than other airlines. That’s because we know that the #1 thing that makes our customers happy is getting where they want to go for less." I don't know how you intend to accomplish this goal with a business process that includes cancelling already scheduled and paid for flights. He also suggested that some customers may have too high of expectations for the Spirit business plan.

All I expected was to get a flight to Chicago that I paid for. I don't consider that too unreasonable. Mr. Baldanza, in the words of Jerry Seinfeld "You know how to take the reservation, but you don't know hold the reservation. And that's really the most important part of the reservation, the holding. Anyone can just take them." Sure wish we could have done business together, but I will never give this airline another chance to screw with me.

People in line were also questioning it because it clearly fit into the slot both ways, wheels up and wheels down. I asked how in any way did it not fit, and she basically was speaking so nasty to me telling me that what was I thinking that it fit. I explained that I had been told by a Spirit attendant that this bag passed as a personal item and that I had used it without issue those 3x already and that I travel pretty much every month. She goes and pulls up my file and rudely says "I don't see any flights from you last month". I explained that multiple members of my family are $9 Fare Club so depending on who was flying, the tickets could be booked under their name. She did see two flights I had in my name in Jan and Dec, and said that I paid for this bag as a carry on in Jan. I explained to her that I brought this bag as a personal item and had paid for a carry-on for a larger bag that I had purchased to bring my dad's stamp collection home with me.

She looked at me and made a face like I was lying and told me I would have to either pay $100 by credit card only or run downstairs and pay there and then go through security again etc. but "they won't hold the plane". To just not have to deal with her talking to me like I was a piece of garbage, I kindly told her that I can understand that she is just in a bad mood and wants to take it out on someone, but that I don't want to argue and that she could just charge me and I would take it up with customer service when I landed. I put my bag in the slot and took several photos to show it fit. As she saw me doing this, she came around front and took my bag and stretched it out and measured it. Since the bag wasn't filled to capacity, it wasn't as large as it could be if it was stretched out. She kept us there until they were calling for the very last call holding my credit card while she claimed to be documenting.

Honestly I believe this was to make sure that my 9 year old daughter and I wouldn't have a spot in the overhead bins for our bags. I had to tell her that if she didn't give me back the card that we would miss the flight. As I went to my seat, people on board were all saying that my bag fit in the slot and that I should not have been charged. When I landed in Myrtle Beach, I went to the Spirit counter and of course they sided with the grouchy attendant.... no surprise there. I honestly don't mind paying the fee for a carry on, as I did when I brought the stamps. But if I am going to pay it, then I want to bring a real carry-on. This was literally a back pack with wheels.

The only accommodation that Spirit could muster up was to change the flight for the additional cost of 130 per ticket. THERE'S 4 of them, like just moving the date is going to help. Um, I think you missed the point, Spirit! So, in light of totally unexpected events, trying to call Spirit and expect a rational and reasonable solution to the issue at hand, the only option they extend is a solution to the tune of $500+ more than you've already paid. OR there's the suck it up option that they like to say they frown upon.

But here I am, the day of the flight I tried to change (by change I mean simply put ONE round trip ticket in another adult's name so that someone I trust could take my child to her regularly scheduled daddy visitations) - 6 inches of snow freshly fallen in TEXAS where the snow idiots live; I have had no sleep; up and down off the toilet from both ends with the side effects of my chemotherapy treatments; going out into the snow, which makes my skin feel like its on fire, to go to an AIRPORT (my low platelets, hoping this doesn't SEND ME INTO THE HOSPITAL FOR WEEKS FROM CATCHING EVERYONE'S GERMS), to take care of my business that Spirit so graciously refused - to simply let me put my sisters or mother's name on the tickets because for legitimate health reasons and am NOT by oncologist orders to fly. It is obvious what their spirit is all about.

The only accommodation that Spirit could muster up was to change the flight for the additional cost of 130 per ticket, THERE'S 4 of them, like just moving the date is going to help, um, I think you missed the point, Spirit! So, in light of totally unexpected events, trying to call Spirit and expect a rational and reasonable solution to the issue and hand, the only options they extend is a solution to the tune of $500+ more than you've already paid. OR there's the suck it up option that they like to say they frown upon.

But here I am, the day of the flight I tried to change, by change I mean simply put ONE round trip ticket in another adult's name so that someone I trust could take my child to her regularly scheduled daddy visitations. 6 inches of snow freshly fallen in TEXAS where the snow idiots live. I have had no sleep, up and down off the toilet from both ends with the side effects of my chemotherapy treatments. Going out into the snow, which makes my skin feel like it's on fire, to go to an AIRPORT. My low platelets, hoping this doesn't SEND ME INTO THE HOSPITAL FOR WEEKS FROM CATCHING EVERYONE'S GERMS, to take care of my business that Spirit so graciously refused to simply let me put my sister's or mother's name on the tickets because for legitimate health reasons and am NOT by Oncologist orders to fly. It is obvious what their spirit is all about.

The best part was when ahead and pay the $25 took part of my luggage and stuffed into my bag that I had to stuff my person too so that I only had one bag to carry on. When the time came to board the plane Andrew made a special effort to come all the way up to the gate to look for a specifically to make sure that I had not taken my purse out of the carry-on bag and that all of my stuff was neatly inside so that it was not hanging out because he was going to assure that I paid an additional $25. So be warned. If you fly with Spirit Air when you get to the airport you will indeed pay $50 more no matter what you do. I will never fly that airline again.

I tried to contact Spirit regarding this charge and was not successful. The airline should not be able to do this. I really upset because the attendant never put our luggage in the sizer. The luggage could fit under the seat as well as above the head. Also, we were traveling in a group and two other people in our group had the same size luggage and boarded before us and was allowed to board with no charge. So is the Airline picking and choosing who to charge the fee? I'm very disappointed with the service I have received.

To top this crazy thing off she decided to yell that she would put a note in the computer so they wouldn't let her fly at her connector. As you can imagine it bothers me a little that my wife was disrespected but it deeply saddens me that she disrespected my terrified child. I feel so helpless. I would hope you have the time to look into this incident even if it is just to make sure that my wife gets home. I can't imagine how my child feels right now let alone my wife.

When we got in touch with Spirit Airlines, they said there was nothing they could do and that they still had to charge us a $240 US cancellation fee, which was around half the total value of the 2 flights. Now, we can understand that the conditions of the flight were that you had to make changes within a certain time frame and that Spirit Airlines operate under certain protocols. However, you would think given the drastic circumstances that took place, they could have been at least a little human and made an exception in this case. We had notified them as early as possible and no doubt they will resell the seats anyway. The worst thing is that we still need to take the exact same flight, so we were only asking for a credit in the mean time whilst we waited for our new passports to be produced.

We feel this is absolutely absurd and would love to discuss the matter further with a senior person at Spirit. At this stage we will certainly be recommending that people avoid Spirit and choose an alternative carrier. The funny thing was that we also had an additional flight booked through STA Travel UK, which was a much higher value and they refunded the entire amount even though they had very similar conditions to Spirit.

After 15 min. of telling me we missed our flight she told us to go ahead and try. We arrived at the gate at 6:22 and the plane had taxied out. I had a job interview scheduled later today and tomorrow morning. I am now unable to interview for this position due to the horrible customer service displayed by your employees. We had a good half hour before the flight left and this woman would not allow us to make the flight. She stubbornly argued with us telling us we missed the flight.

Where is the customer service? Where is a call to the boarding gate saying "I have 2 passengers now checking in?" WHAT THE HELL IS CUSTOMER SERVICE! I lost a chance for a job due to the agent arguing with me instead of doing the right thing and taking care of a customer. So now I lose my airfare, my job interview, and my hotel due to Spirit's inability to take care of a customer. They truly are POS company.

Never heard of a airlines rescheduling your flight to another day without your knowledge. Furthermore, our flight was paid in full back in July 2014. We had to book our departing flight with another carrier last min. Costing us an additional $3000.00 dollars. Total cost of our entire flight $6000.23 to fly to San Juan, not to mention non first Class!!!

I VOWED TO NEVER FLY SPIRIT AGAIN!!! Total SCAM and they're getting away with it.

Days went by, and no credit. They charged me $130 per person for a total of $260, okay. But in addition to charging me a cancellation fee, they won't credit the difference. When I called Spirit and spoke with a supervisor, I told him I had a photo of the closed sign, I was called a liar. He stated Spirit showed us being served at the ticket counter!?! Apparently their service department requires an online complaint form, that you will never hear a response from.

I found this complaint forum in my attempt to get somewhere!!! It is clear that some sort of scam is going on. IF I CAN'T PREPAY MY LUGGAGE, I PAY $100 PER BAG AT THE AIRPORT!!! I do not know what to do. I have HOURS into trying to get this resolved. I am going to try and file a complaint with my bank card. Obviously, I am not going to fly with these people.

After waiting again and finally checking our bags, we were instructed to go to the next terminal over to gate F7. The gate wasn't even in the same terminal. We rushed to the next terminal and proceeded to wait in line for security and rushed to the gate. The door was closed. The plane was still there. Their incompetent staff that caused us to miss this plane by moving us from the Fast Bag Drop to another longer line and then not alerting the plane crew that there were others coming to hold the plane for 5 minutes said, "Oh sorry about that." There were others who were in the same boat as us that also missed the plane. How is it possible that the plane leaves a busy airport with 11 passengers missing that they know have checked in?

I am 56 years old and have never missed a plane. I have flown all over the world. I fly quite frequently for business. Our luggage is in Denver, Colorado. We have lost money for parking, boarding our dogs, losing 2 rooms reserved at a hotel. I booked this family trip Feb 7th. In searching for other ways to get there with other carriers with such short notice is through the roof. Four of the travelers that were going are from Argentina and have to be back so rescheduling is limited and we have work issues. And all the people at Spirit can say is "sorry about that." Say your sorry to two kids that had tears running down their face. Thanks for the wonderful memories.

No one at the Spirit customer service desk provided any straight answers on the delays. When the flight was cancelled, we had no option but to take a last minute alternate carrier at four times the price. When I contacted Spirit Air (after much searching for a telephone number and waiting for a real person to answer) I was bluntly told that "Spirit Air does not provide refunds or compensation for additional expenses because their flight was cancelled. If you want such security, you should have purchased flight insurance."

We are fortunate that we can afford to absorb the cost of this fiasco. Many people who were on the same flight missed connecting flights and/or could not afford to make alternate last minute flight changes. There is a reason that Spirit Air is the most complained about airlines in the United States. They deserve all the bad publicity they get. Anyone who thinks that because they have a reservation on a Spirit Air flight, they will get to their destination in a timely manner, should read the online comments about this abysmal air carrier. Look at the callous and cavalier attitude displayed by the CEO of this airline. Spirit Air should be punished in the free market by competent consumers avoiding this airlines until they modify their business practices or go out of business.

We then had to get off of the plane because another flight was taking off out of that gate to Tampa. We waited about 35 minutes before they said that we could cancel the trip and get a refund if we wanted to, or try to wait until the next flight at 7am the next morning with limited availability for booking. We attempted to get a refund and just drive the 3 hours back to Orlando with the refunded money by getting a rented car, but upon talking to customer service, they wouldn't remove the bags from the plane because it posed a security risk, so we couldn't get a refund. We asked to speak to a supervisor about the situation, they also gave us the same answer and I couldn't get my baggage off the plane.

All this time, flights were being re-boarded, delayed and transferred. Customers asked for some sort of compensation for the effort and got nothing. They said they could do nothing to help for the situation. After 9:30pm when the plane should have landed, they gave us the update that they will be attempting to get pilots for an 11:30pm departure. With no guarantee. During this time, all of their information on their signage said that the flight landed successfully and wasn't delayed. Almost as if they were hiding the fact that there were issues. Sometime after that, they decided to change gates to H10. When we got our tickets printed in Jamaica for travel, they said we were to board at gate H6.

When we got to the airport, we find out later that the gate changed to H7, with no warning. Now, we are being moved to gate H10 with an 11:30 departure. There are a lot of angry customers, and it is getting close to 10:30. By this time all of the shops and food areas start closing down. All but one location closed down. Around this time, Spirit decides to give out a food voucher for $7 to each passenger. This barely covers the cost of a bottle of water in an airplane terminal. Still no other form of retribution for their difficulties. We continued waiting for the 11:30 boarding time and I soon went up to the gate to find the time and ensure we had pilots. The lady at the desk said that the flight had been delayed to 12:20 due to the pilots coming from Houston were just coming in at 11:45. But at least they have pilots. We waited for 12:20 to come around. Around 12:00am they said that our gate changed again to H9 instead of H10.

We started boarding about 12:20. We got on the plane and sat down. The captain came on the PA to say that the first plane at H10 we were supposed to get on had maintenance issues. This new plane we are on has maintenance issues. It could take up to 2 hours to fix. So, we all get off the plane, again. The captain then comes back out and says it was a 10 minute fix and nothing to worry about. A light was out, we can board again. By this time, it is just after 1am. No Spirit attendant said anything about vouchers for a 5 1/2 hour delay that cost me $100 in cab fare to get home since my previous ride was unavailable. We finally took off about 1:20 and landed sometime around 2:00am.

By far, the worst experience I've had flying so far. The entire time, all of the customer service people kept pretending like everything was alright and going to work. Instead of planning and keeping the people up to date with what was going on. The intercom systems were not working so we couldn't get updates for times or locations. It was simply mass confusion. I understand the storms and issues with pilots. But, for us to be rung around so much and not allow us options for fixing things is inexcusable.

Even better of an experience: we met up with a nurse that saw a woman who couldn't speak English well at all. The woman was in a wheelchair and had a bag with her to get on the plane. The woman at the desk kept trying to tell her that if she takes the bag on the plane, she has to pay $100 because it is unexpected luggage. The woman was sweating, had a red face, and had scarring from shingles. The people at the desk brushed her off and wouldn't do anything to help the woman. The woman in the wheelchair misunderstood and thought her luggage was too heavy, so she threw all of her clothes in the garbage, came back and they gave her the same shtick.

Once she finally got the luggage issue straightened out, she asked the person at the desk to get her when her flight was ready to go. Apparently, the flight left without the woman in the wheelchair. The next available flight for her was 3 days later. Spirit hostess said: "There's nothing I can do for you". This kind of negligence for human decency is uncalled for. I don't care about the flight and the missed time, but I do care about the $100 cab fare I had to take from MCO to my home in Clermont. All I ask is that this be refunded. I wouldn't have had to deal with this otherwise.

They have deceitful practices...how many people would actually be ready to book another trip in 60 days when they just got back from vacation??? I'm sure the reason it is so difficult to get anyone on the phone, is because they get millions of calls complaining about the same issues, and this way they can get away with being beyond dishonest!!! This airline should be fined for doing this to customers. I will complain to my credit card company since I did not get any kind of paper issued, nor did the airline rep. tell us it was only for 60 days - the only mention was that we were getting a credit for $50.

So before taking off the same black girl said after we were in the air the gentleman beside me could change his seat. So we complied, the experienced supervisor came back said we could not I told her the flight attendant said it would be ok, no additional charge, she informed me the girl was new and was mistaken, then it was approved the gentleman beside me could change seats. It was a 3 hr. flight. I pulled out my bag from under the seat during the flight to get my credit card to pay for a beer and Pringles, when requested to put bag bag back it was tight but I managed, the black girl said "you break the seat you pay". I replied it was fine on my flight when I arrived at Fort Lauderdale why now is it a problem 10 minutes before landing at Latrobe? She ran back had another flight attendant talk to me I complied. I did not want to put it above because I could not reach and my wallet was in my bag.

Is this acceptable behavior, discourteous, rude and insulting because of the low fare? I had garbage to remove; the obvious experienced flight attendant was rude as well. I did not argue, said please and thank you with a smile. I have never experienced such rudeness. They seemed annoyed they had to deal with garbage or just people in general. Now of course when and if they are approached regarding this situation they certainly will have a different of opinion on the facts of the event that took place.

I bought a one way from JetBlue (who is who I will fly with from this day forward) which left the next morning. After vacation was over I go to airport in Vegas and try getting boarding pass again. I went there 4 hrs early this time!!!!! The boarding passes wouldn't print again. I go to counter. The lady informs me I cancelled my FLIGHT home. ARE YOU ** kidding me. They charged me an additional 500$ to return so thanks to Spirit airlines I am out 3500 with hotel cost and other ticket fares for vacation. Not counting original round trip ticket I purchased.

I cannot believe this company is allowed to operate like this. If you hire a contractor to do your house and pay for it he cannot charge you again to do same work you already paid for. This country is a puppet for these big corporations. I cannot believe my dad, brother and grandfather fought for these people to steal from unsuspecting AMERICANS. This company needs to be investigated immediately!!!! DO NOT FLY SPIRIT AIRLINES!!! BUYER BEWARE!!!

May I also add upon my booking flight they heard it was a emergency situation and charged us nearly three times one way as typical flights that week! Yet Atlantic City airport was the closest. They also had the earliest direct flight. So now we lost the money for fare no solution and she is still in NJ when her ride left. She started crying and a woman NOT A EMPLOYEE OF SPIRIT, told her to go to the gate leaving for TAMPA, God Bless that woman. My daughter was able to board that flight with less then five minutes left to takeoff. I had to drive seven hours round trip to pick her up when at any moment my husband could have passed away! They are HEARTLESS AND LACK PROFESSIONALISM!

Vote this airline out of business by flying with their competitors! Yes it may be a hassle at first but when Atlantic City airport sees that no one is USING SPIRIT another airline will be added! They have been a monopoly out of AC for way too long! The first airline to charge for snacks, then Carry-ons, then window seat, telephone calls. Yes their latest is if you have a question not on their cue they will charge you for the answer!!! If and when you ever get a person!

This is the absolute worst company still in business. I have several other horror stories from myself and others. How about after waiting two hours to reach a person and then they laugh at you and hang up. After giving you a fake name "Peachy!" I will use a reputable airline from now on! Never again will I use Spirit. You really don't save when you factor in all the hidden cost! Countless consumers are complaining yet if continue to use them we are now to be blamed! Ban this company! So a true customer friendly airline will fill the slot. Fly out of Philadelphia for now. Get the last laugh. They aren't getting your money!

I explained to them that I was not aware of this and they replied that there was nothing they could do and that I should step aside while I figured it out. I asked if it was less expensive to purchase this via the internet to which they replied that I was supposed to do so 24 hrs in advance and that it was now too late. So in order to get on the plane with clothes for our vacation I had to spend an additional $168 from our vacation money and another $100 to return with our clothes. Granted I was able to pull it off but what happens to people with no means to do so?? How does this airline consider it just to charge a person the cost of another ticket just to take clothes with them on their vacation??? How do they get away with this? On top of that they warn you again, rudely might I add, when you take your next flight and they even charge you for a drink or snack!!! What are we coming to???

MAKE SURE YOU ARE AWARE OF THESE FEES BEFORE YOU PURCHASE ANY TICKETS FROM THIS AIRLINE!!! I feel bad for those people with very limited means trying to take a vacation with their family. As a single mother, I know how hard it is to scrape up enough money to go see my family and I consider this is just an abuse. BEWARE!!!!! The entire trip came out to $804.16 for 2 people for a flight from Orlando to Puerto Rico. Something I have never paid with any other airline and that is with no snacks or anything to watch and a very rude uncaring staff. SAD!!! This airline gets an F for failure and in my opinion is only about making money. They do not care about you as a customer at all so I don’t see myself trusting them with my life or that of my family's ever again.

I want to preface this by saying that I am a fairly frequent flyer: I've been on about 2-4 flights per year, domestic and international, for the last decade, predominantly with low-cost carriers, so I have a pretty good basis for comparison among companies. This is the ABSOLUTE WORST travel experience I have ever had. I'm going to address my tl;dr points in order below.

My girlfriend and I purchases round-trip tickets, O'Hare to Denver, for a Valentine's Day weekend getaway. While tickets themselves appear very cheap, this pricing is deceptive. For terminal desk check-ins, checked bags cost $45 each and carry-ons $50 (!!!), meaning that if your travels require you to bring more clothes, etc than will fit in a medium-sized backpack, you should automatically tack about $100 onto each ticket you are purchasing. Remember this when you comparison shop, Spirit is very unlikely to be the cheapest carrier after these fees. Additional fees are charged to select your own seat and to print boarding passes at the terminal desk (even though the boarding pass is actually printed on receipt paper, not even cardstock!).

At the O'Hare check-in, the kiosks were malfunctioning and couldn't read credit/debit cards, so even those who just had a carry-on bag had to wait in line to pay their baggage fees. No sign was posted or staff was standing by to make this obvious, so nearly everyone who came to check in first wasted five minutes trying to use the kiosks. The attendant who helped us was extremely rude, not only to us, but to her coworkers. First, she accused us of not waiting in line (after we had waited for nearly 45 minutes and had been called by the attendant standing right next to her, like literally 3 feet away, who had been accosted by a guy who DID jump the line after finding that the kiosk didn't work).

Then, when she struggled to operate her check-in station, and her aforementioned neighboring attendant tried to offer suggestions, she was snappy and rude and complained that she "knows how to do [her] job, don't you tell me how to do my job." Fortunately, we had kept our slip from the kiosk, so I don't think we were charged $10 to print the boarding passes.

The "flight" back was even worse. It was scheduled for Sunday, Feb 15 at 1:40pm. We arrived at DEN over 2 hours early, just in case. We proceeded to check-in at the kiosk, only to receive a message that our flight was cancelled. We had received no email conveying this information. All customers on our flight were put into a separate line, and a single representative was assigned to 'help' us make other arrangements. While we waited in line, we discovered that another customer had in fact received a message from Spirit indicating that the flight was on-time and as-scheduled, and during the entire duration of our wait in line (~1.5 hours), she never received an update indicating that the flight was in fact cancelled.

The reason for this cancellation was not weather or technical difficulties, but was explained as "lack of flight crew," a problem that I have never heard in all my life traveling by air. Essentially, what I took away from this is that Spirit pays for exactly one crew (pilots, attendants) for their flights between ORD and DEN, and if even one of those crew members takes sick or has a family emergency or whatever, the entire flight must be cancelled because they are too cheap and ineffectual an organization to have a contingency plan in place (backup crew members, sub-contracting crew from an affiliated airline if that's legal).

Customers of this inexcusably cancelled flight were given two options: refund or booking on another flight with a different carrier (Frontier) THE NEXT DAY. Despite the fact that there were no fewer than 6 other flights DEN to ORD leaving later on the same day, including two operated by Frontier, they would not book customers on those flights, presumably because of the cost (although no explanation was given why the next day flight by Frontier was the only option). Nor would they give refunds and pay the difference for independently booked alternative flights.

Remember, this was Sunday afternoon. The vast majority of customers had work the next day, and one had a funeral the following morning. Spirit cancelled this flight with NO NOTICE, due to their short-sighted 'cost-saving' approach of not hiring an adequate number of crew members, and then accepted essentially no accountability or responsibility for these egregious missteps. We are still waiting to see if Spirit will honor our refund. We owe it to each other as a community of travelers to put this company out of business as quickly as possible. Save yourself the trouble, and say a preemptive "NEVER AGAIN!"

But the most frustrating and scary part about Spirit is the quality of the crew and aircraft. The crew seemed confused by the standard safety information and barely managed to mumble through it while reading it off a card. How are they going to respond in an emergency? The plane was filthy and the air circulation was non-existent. At some point I worry that the obvious lack of crew training and quality, along with willingness to mistreat the equipment is going to result in a tragedy. I have flown a ton and could almost recite all the standard pilot instructions and safety briefings by heart, but even the way the pilot addressed the crew was just a bit unpolished and gave me one of those feelings that something is a bit off.

Personally, I don't want to think about what kind of corners a bottom-line crazed company like Spirit is willing to make when it comes to crew and maintenance. Also, there is a difference between providing a deal/service and not providing a glass of water for free to your passengers, to me, that goes beyond attempts at cost savings and enters the realm of ridiculousness. What the owners of Spirit seem to have forgotten is that despite being a cut-rate airline, they still provide a service and are obligated to keep their passengers safe and minimally comfortable (i.e. hydrated). Simply put, in my mind, a low fare is not an excuse to be sloppy when your job is to send 150 people flying through the air at 500 mph. Last gripe, my flight was delayed 5 hours because of apparent poor scheduling.

After waiting in a line for over two hours, he learned that he could either fly out three days later, return home or receive a flight to El Salvador but not to Guatemala. My fiance had an important appointment the following day in Guatemala so leaving three days later or returning home were not options for us. He chose El Salvador figuring it was closer and would be less expensive to fly to Guatemala which was only a 50 minute flight. Turns out the flight they put him on arrives at 1:30 am and so beside his 14 hour layover in Ft Lauderdale (should have only been an hour), he now had a 10 hour layover in El Salvador. The ticket from El Salvador had to be purchased online and cost an additional $350 for a 50 minute flight on a different airline!!!

This has all been unfolding today and so am waiting to hear from my fiance that he did finally make it to Guatemala 22 hours after he was supposed to originally arrive. Never again will we use or recommend Spirit!

Flight back home to Phoenix we had to stop at Dallas for at least 8 hours. Then when it was time to go the airline got there at least an hour late then another 30 minutes to get ready and when we got into the airplane the flight attendants didn't even welcome anyone at all. They have no kind of entertainment on the airplane or any. It was boring and no way to put my chair back even if there was a way to put it back. It was too close to the person behind me so I didn't want to hit them, and when we would leave there would be this really annoying noise that everyone would hear from under the plane.

We got to Phoenix and we went to get our bags and they never showed up. There were at east 5 people waiting for their stuff and never came so we had to call and they never answered and we couldn't leave a voice message because their inbox was full and their email was full too and they told us to call their other phone number well the machine and we did. Same thing happened.

Guessing there have been way too many complaints that they're too scared to answer the phone now, and when we finally got our clothes back they gave us a $50.00 discount for the next time we take that flight. Ha! Never taking that airline ever again. It sucks. I swear don't take it. Don't let the logo fool you. You actually do have to pay a lot more than what you think and no there is barely any traveling waiting for 8 hours for the next flight so don't trust this airline ever.

We had to fight tooth and nail in order to get a hotel, and our generous $7 for dinner. At no point during our 7 hour delay did they inform us of what was going on our or status. They proceeding to send our three additional flights leaving us there wit's no information. They called the state police because they claimed the passengers were becoming angry. The lady at the booth was the rudest and most inconsiderate person I have ever seen.

Our flight was schedule for the next morning, they told us to be at the airport at 6 am. They gave our plan to a different flight and again told us our new plan needed maintenance and they flight was delayed another row hours. The employees again called the police on the passengers when people started shouting that they had children and needed to board the plane or go home. Eventually we boarded the plane, half of the people on the flight missed their cruises, many new mothers ran out of diapers and clothing for their children. We are enjoying our 23 hour trip to Florida.

After all we went through the company offered us a $50 coupon to use with their airline. I would rather get shot then use this airline again. The company is offering no assistance for our 29 hours spent in the airport. In all, I cannot stress to everyone to never use this airline, saving $100 of a flight is not worth the pain and ruined vacation. I will never use this airline again unless someone holds a gun to my head, and even then, I would rather take the bullet.

Next they make everyone line up like cattle for ALL flights. In other words no designated flight windows. The guard told me that over 1100 people were bumped from their flights just that weekend alone. One thing is for sure, they are not flying with empty seats. I had to pay for a hotel and rental car for 2 days. It cost me almost $900!

The bag fees are absolutely ridiculous. They charged is $50 per carry-on bag and they count a handbag as a carry-on. They are so obsessed with the fees, that they approached us and demanded that we pay for the carry-ons even after we did pay the fees. I just got my credit card bill and there is a $69.99 renewal fee for the $9 club fee. I called Spirit Airlines and told them I would NEVER fly them again and complained about the program. This was done almost a year ago and I specifically told them I did not want to remain on the club. They refuse to credit the charge. Once it is charged they will not credit the charge. Just another way to steal from people.

I would love to hear from other people who have had similar experiences as I am planning on filing a class action lawsuit. Without a doubt when you factor the bag fees carry on fees, Southwest Airlines is at worst the same cost without the hassles. It cost me over $900 more than it would have if I flew Southwest due to Spirit Airlines constantly bumping people due to the overbooking of flights.

There were a large amount of us that needed to catch our next plane to New Orleans that was scheduled to take off at 12:30 - which just so happened to be the time we were scheduled to land in Dallas. I spoke up to the flight attendants stating they had to contact that flight and tell them to hold it for us (last flight of the day to New Orleans from Dallas). They asked for a show of hands (a lot of us) and communicated to Dallas to hold the plane. We arrived at Dallas at 12:30 and they let us off the flight first. All of us running to catch our next flight - the plane had taken off already - 8 minutes earlier. They couldn't hold the plane for 8 minutes.

All of us fought and fought with Spirit manager Omar who was too busy to talk to us and "supervisor" Amber - ** - (who was the most pathetic excuse for a supervisor - she has no personal skills, stains all over her uniform and the shirt wasn't even tucked in. She knew nothing about Spirit. We even asked her Spirit's Mission Statement and she said "it doesn't matter", which seemed fitting) to get us to our final destination and they offered nothing more but to get us on a flight over 24 hours the next day. Many of us were trying to get on a cruise, while others were trying to get to funeral and others to just be in New Orleans. Some had no choice but to fly home, some rented a car to drive the rest of the way, while we had to pay $500 to get onto another flight with US Airlines (which by the way was fabulous) to get us to our final destination.

All Spirit offered us for the trouble was a $50 flight voucher and the difference of the flight from Dallas to New Orleans. I will never fly SPIRIT AGAIN! THEY ARE HORRIBLE! They cost us so much money and a horrible start to our trip! I strongly suggest that you pay the extra and fly with other airlines who treat you like people and treat you like you actually matter. They could care less about you or the money you would lose out on. They just don't care. I will go out of my way to share my story with every social media outlet out there to shame the name SPIRIT. YOU ARE HORRIBLE! It was on YOU - SPIRIT - to provide a service. It was on YOU - SPIRIT - to plan in advance to get your pilot and co-pilot to their jobs or plan back up in advance to have them on call if needed.

You are a horrible service - one that I will never use again. You can take your $50 voucher and shove it. Why would I ever be so stupid to use your airline again? Why would I ever give you more money? Pathetic company you are. Feel free to contact me - I'll be waiting. Send the best Public Relations Professional you have my way.

I was furious. I told both ladies I would write this review, they did not seem to care. With this ridiculous type of customer service, we will never use their airline again. In addition, I have posted this on our Facebook and written to everyone of our dental patient population, 3000 Atlantans, to not use this airline. I see the bad comments are close to 1000 now, I do not expect them to stay in business or to make their profits with customer service of this caliber.

I asked her about the insurance and she told me I had to call a different number, that was booked on a different website. I told her it was on SPIRIT's website. She had no answer and gave me a toll free number that I could, she could not transfer me to. I called the number and it gave me a website to go to. I have not contacted them yet but you can bet I will be watching my credit card statement. This is the worst customer service I have ever had. I hope the pilots are not trained by the same staff that train the customer service representatives. DO NOT FLY SPIRIT.

Our returned flight, once again was delayed for 1 hour. We ended up having only one day of vacation and having the worst trip ever. They don't really care for their customers. I have been going back and forth with them about those charges for about 2 months and nothing has been done. They keep making stories about those charges and if they feel like hanging up on you, they will do it. Thanks Spirit Airlines for this nightmare.

Flight home, I had a "normal seat" for my first flight and my knees were hitting the back of the seat and I'm a smaller guy - only 5'8''!! I couldn't even reach under the seat in front of me if I had a carry-on bag because my head would hit not even halfway hunched over. Seats don't recline. The list goes on! Also, the seat's padding is so small that when a person behind me grabbed something, it felt like they were literally touching my back! You guys better do some serious changes or you'll be out of business which would be fine to me. I'll never in my life fly with you again!

I went on line every 1/2 hour for 6 hours and to no avail received message then we are printing something awesome and then got nothing but a message "oops that did not go as we liked isn't being popular is good" experiencing difficulty. Was told at the bottom to make sure I bring this paper along so when I have printed at airport that not be charged another $20 each ticket. We had to leave 45 min before we needed to because I did not know how long the lines would be if everyone was having this problem. I did try to contact the company (what a joke). We got there, did get printed, the agent told me if I wouldn't have said anything I would have been charged $20 per ticket, so he printed at the kiosk instead of at his station.

We went to find our flight, with no station for Spirit, they must only rent a spot from another airlines. The plane was over 1/2 late to board, the plane had just pulled in when we should all have been boarded. Then as people were called to board, the check in people were rude, kept saying "hurry up, lets get going we only have a few minutes before the flight is late" (NOT OUR PROBLEM YOUR PLANE WAS LATE). The seats did not tip back, very uncomfortable, the flight attendants were short with people.

Then it got worse. I went to print our boarding passes to fly back. The same message and no passes to print again, also no message other than (error). Nothing to take with so no new charges were added. This time I was angry, we had to be at the airport at 6 am already and now again had to leave 45 mins early in case lines were long. I was pissed and to get a hold of anyone at Spirit (another joke). We got to airport, printed passes, then we were checking to see if flight was one time and gate for sure. We found that they were not listed on the boards at all, they did not have a spot. No one around to ask questions and the other spots had no clue. About 5 minutes before boarding someone showed up and changed to a new gate. So the whole flight of people got up and moved all the way down to the new gate.

Nothing posted if we were in the right spot. The flight showing on the board was to a different city. We stood there for 15-20 min, by now everyone was second guessing if we were in the right spot. No one to ask and waiting around when should have been taking off. Finally a lady came and said boarding in a few minutes. Once again most of the flight crew was rude to a lot of people. I would never fly this airline again. I tried to call when I got back in the office and waited forever, and did not get a hold of anyone.

I want everyone to know that this airline is not worth the saving, if there is any. Also I am not happy about all the emails that are coming into my inbox, but figured I would block after our flight, so far I have tried to unsubscribe 3 times and keep getting locked out. So hope the firewalls can block.

This Friday, I will visit Bank of America and give them the package to cancel and express my displeasure that they do business with such businesses as Spirit. Also, the flight returning from Baltimore was awful. I am 5'10" and my knees were touching the seat in front. They charge more for luggage, the seat on the airplane, and the menu goes on. We have learned our lesson and will never fly on this airline again. Too bad these folks know the meaning of the word "CUSTOMER".

The real nightmare happened on our journey back 3 weeks later. We took our flight in Bogota Colombia to fort lauderdale with no delays but we only had a little over an hour to make immigration and get to the next gate for our connection flight. When we landed we had to wait around 30 min before they allowed us out of the airplane, they had us stand up and sit like 3 times, it was a joke. Of course we missed the next flight and by the time we made it to the counter around 9 pm, with all our bags, it was already closed but one lady was still there and she really didn't offer us much. She said we would be put on stand by for the morning flights to las vegas but didn't she couldn't actually put us on a plane with seats assigned until the next day at 7pm and with a new flight plan, fort lauderdale-Dallas then Dallas-Las Vegas.

They didn't offer any vouchers or solutions for accommodation, all she could do was give us a pink piece of paper with nearby hotels' information and the promise of a 20% discount on those places. We were tired, carrying bags and a hungry 2 year old boy, no supervisor on sight, so we took the first available shuttle to one of those hotels, decided to spend the day there and just wait for the 7pm flight instead of being at the airport with no assurance of getting accommodated in one of the morning flights.

Every person we encountered from the shuttle driver, to the front desk lady and even the restaurant server knew we were victims of Spirit, it looks like this happens very often and they have a very bad reputation among everybody involved on the travel business. We heard many things from these people, even about spirit employees that go to work everyday wondering if that might be their last working for them. I don't doubt that part since every employee we found looked like they wanted to be any where but working, they lack motivation and customer service, I guess since their company treat them like trash they don't know any better.

Anyhow, for our last part of the trip we showed up at 4:30PM (Flight was scheduled for 7PM), checked in and went to the waiting area, it looked very crowded and disorganized, people yelling and running all over, we overheard many people complaining about delays and cancellations. As time went by I was intrigued because our flight wasn't showing on the screens and I went to a different gate (ours didn't have any agent) asking if our flight was on time. The spirit agent then told me that our gate was moved to a different terminal and that we had to go right away, they didn't make any announcements and there was more people waiting at the wrong gate, so we had to take our carry-ons, go out to the new terminal and do all the security screening once again.

When we got to the gate it was the same chaos and the flight was once again delayed. We finally took off and had to rush when we got to Dallas so we wouldn't lose that one. When we got to the gate it was showing a 2 hours delay, shortly after it went to 3 hours to finally show cancelled. Everybody on that gate was angry and almost looked like a riot was going to erupt, they even sent cops to stand behind the counter. It was past midnight, there was a lot of people, we were all demanding answers and solutions, we didn't get any. All they did was offer refunds and also put us on their "next available flight" that was going to be 1 day after.

When I asked them for refund they said that because I did take the flight from fort lauderdale and they were offering me another flight I did not qualified for a refund, I wasn't even meant to be in Dallas, they put me and left me there with a unacceptable option. All I could do after 18 hours with no sleep was claim my baggage and buy a flight with another airline, that was an extra $603 expense on top of the $103 I had to pay in fort lauderdale for the hotel. I've tried calling customer service but their automated system just keeps me bouncing from line to line with no chance to talk to a real person, Spirit is the worst airline ever, they don't care about customers or employees, that trip has been the worst travel experience I've ever had.

At this point I don't think I will ever get a refund or any compensation but at least I want to let as many people as possible what happened to me and my family. It has happened to many people and will continue happening if we let them. Please tell as much people as you can, use the social networks and review on every possible site you can. Let's don't let them take advantage of more people.

The next day, I had to check in for the replacement flight. I had to buy some things for the baby and add them to my luggage so my bag is now few lbs overweight. The lady at the counter had the nerve to tell me that I had to pay $25 for the extra weight ignoring the fact that I was stranded for a whole day because of their mess. I talked to the manager and still wouldn't budge. At last I decided to take the items out and take them in a plastic bag. I went to the gate to find out that the flight was delayed by 2.5 hours. Got on the plane and during push back, we were notified that one of the aircraft tires is bulged and needs replacement - that is another 1 hour on the plane to get a tire changed. I lost another day. Spirit didn't really care about any of the passengers. They could have at least offered something for free on the flight to make it up for people. On the way back, the flight got delayed 1 hour because it was downgraded and many people lost their seats. I was lucky to find a seat on that flight but I could easily see myself one of the other passengers who were left behind.

Overall, Spirit ruined my vacation before it even started. I would also like to add that anytime I fly Spirit, there are too many long lines at the check-in counters and most of the counter employees are rude. This was the last time ever fly with Spirit even if it means paying extra $300 on another carrier. I will bring this story up anytime someone tells me they plan to fly Spirit.

So after paying $200 for her ticket she sleeps in the airport and No food No train Money and she is not home yet. I, mom, have to wake up at 4am to drive about 100 miles to pick up my daughter plus gas $60.00 + food + token, total all together was $357 for one way. Delta offered $350 for first Class. Why not? When something is cheap it's because they have other plans for themselves of how to rip you off. Bad airline services.

It is imperative you use their site to book your tickets! I purchased 4 tickets, 2 checked bags, and reserved 4 seats and again saved $700! In my opinion it does not get any better than that! I spent a few hours on an airplane each way, the flight attendants were fine, the gate agents great. Of course, again, I operated within the required constraints and knew what to expect. Oh, and my family was upgraded to the emergency exit row without paying for the extra leg room.

We saw another passenger waiting for the steward to resolve where she was going to sit since her paid seat was also sold to another passenger. Then another stewards was making funny jokes about it, very unprofessional. The $100.00 per carry-on luggage that my husband and I were charged topped the whole awful experience. Carry-on that were not charged on the way to Las Vegas but over charged on the way back home - total $200.00 of over charge. My husband and I were mistreated, overcharged, uncomfortable, and very unhappy with our 1st Spirit experience.

Now my main problem is the bag fee!! I paid the fee separate from my ticket for $31. Spirit cancels the flight and never once touched my bag and they will not refund the bag fee for a flight that never left the ground. WHY?? Because Spirit can. So I call "customer service" and after holding for 35 minutes for a supervisor, the call gets mysteriously disconnected. This bag fee thing is theft by swindle. I will never fly Spirit. You are better off taking your chances with the other airlines. PLUS I paid another bag fee on US Air... Shove it Spirit.

I have come across the Spirit desk and the people at MSY are horrible, vicious, non-cooperative people. They do slither and try to spark debates and even a mention of unprofessionalism exerts from themselves onto others. Showing there isn't any professionalism. Spirit has never and I mean never once cared about any of the situations someone might be in and never did they once care about any problems that rose. They are utterly rude, do not know how to speak English well, are very robotic and not real to me. The employees all look like street thugs and very stuck up woman. Unhappy and willing to leave their jobs immediately after starting. What is with this "Can I interest you in a Spirit Card?" every time I speak to something over the phone or get on the plane. I mean... I do not get it. They should stop it for once! They are a bad company to deal with and have tricks. Be aware and it is better to use other carriers, since they are trying to take a hold on the market and I think thugs, scoundrels and criminals might have put that POS airline together.

1. Flights are routinely delayed during even perfect weather. It seems to me that Spirit must get some kind of super bargain tarmac-airport fees which puts them very last in line of priority to take off and land. I've been stuck at the airport - on the tarmac for an hour - and in the air for an extra 50 mins circling waiting to land. This has not happened on other airlines the way it happens on Spirit. Chances are if you fly Spirit, you will NOT take off when they say, you will not land when they say, they will offer no apologies or explanations.

2. You may show up to the airport on a beautifully sunny day only to be told your flight is cancelled. YES, this happened to me. They sent the cancellation notice just 1.5 hour before the plane was scheduled to take off but I was just about en route to the airport by then. One ticket agent claimed it was because of CLOUDS in Las Vegas. Clouds, really. Another said the plane never made it to the airport in Oakland. They offered no apology and simply issued a refund, that's it. No voucher was issued for the inconvenience, not even a dollar! I was forced to buy same day tickets on a real airline (which was able to fly through clouds, at a vastly increased cost because of timing).

Spirit made ZERO accommodations to get their passengers on another airline. They have ZERO relationships with other airlines in the event something goes wrong. They will do nothing for you. No other carrier will accommodate you because of Spirit's mismanagement. They will not even attempt to accommodate you in ANY way. You will not even get a bottle of water or an apology. They will only issue a refund and say, "NEXT'. If you have somewhere you need to be or plan on being, don't count on even getting there. You are rolling the dice every time you fly with Spirit and may end up paying dearly for that cheap ticket you bought. It's NOT worth it, trust me.

3. Even though they don't serve food and claim they have a new fleet of planes, I have never seen an airline cabin in such a miserable state of filthiness. This wasn't on one flight but on ALL. You will find gum, food wrappers stuffed into the pocket of the seat in front of you, crumbs and food on your seat, spilled sodas on the floor, and inked chairs with graffiti. I suppose many people are angry with the $100 fee they charge at the gate if your bag is over their ridiculously small personal item size allowance and take it out on the plane. They also readily admit on their website to cramming extra rows of seats in the cabin to pack in extra passengers and that the seats do not recline. This may be fine for smaller people and short trips, but for average to larger passengers on any flights over an hour, warning: you will be miserable!

Lastly, I would encourage everyone considering flying with this airline to consider the following: If a carrier takes so little pride in the state of their airplane's cabin, what are we to think about the maintenance of their planes and engines? Can we really trust they take pride in safety and hiring the best mechanics and pilots when they offer no help to their own customers who become stranded at the airport when they cancel a flight at the very last minute and can't even provide a real reason why this happened or what is going on? Also, you will not be put on the next plane! Why? Because that plane is also full of foolish peeps lured by the extremely cheap fares and they will not have room for you. Remember, Spirit is small. So, even on their most frequently traveled routes, you have only 1 or 2 flights a day. Not enough to accommodate their cancellations. You will be screwed, forced to jump on your phone to find a ticket on another airline and pray you can afford it.

I love a good bargain as much as anyone, trust me. I originally started flying Spirit because of the extremely cheap fares I found and that when traveling VERY light, I could make it work to my benefit. But now, just 7 flights later I realized that there is far more risk than reward when flying with Spirit and the low cost is really an illusion. You may be forced to buy new tickets on the same day when your flight is cancelled. You may get home very late and be forced to take a cab home instead of (in my case BART) because of nonsensical delays just sitting waiting on a beautiful night without a cloud in the sky. You may set your carry on bag down on the floor into a puddle of Dr Pepper and get gum caught on the rear of the nice new pair of jeans you just bought. Initially, you saved $50, or $100. Whoohoo! We all love a bargain. But that bargain can, and will, bite you with Spirit. You have been warned.

NEVER AGAIN and we heard all of these comments from everyone on board. SHOCKING. Never flew Spirit before. Thank Goodness we flew back on Delta $25.00 bag, clean seats and surroundings, Water/juices etc. the usual no extra chg. Snacks also. NO UNUSUAL SURPRISES. Friendly and very accommodating staff. SPIRIT DESERVES A DOUBLE 'D' PLUS PLUS. Simply awful we all agreed with many others. NEVER AGAIN. Spirit, it actually BROKE ours. Any airline that gouges prospective passengers deserves to fail BADLY. Customers will not be faithful to them at all. NEVER FLY SPIRIT.....mark my words!!! PLEASE POST OUR COMPLAINTS BIG TIME.

In my case, they asked me to sign up for an account, which I did. I entered the username and password, booked my flight. Then came the day before when they sent me the email to get my boarding passes. I used the email and confirmation code to get to a log in page for their website. Not to the download boarding passes page. So first of all, my password did not work. Ok, just send me a way to reset it. So they sent it, I entered it and then entered my new password. But the password I entered would not pass their password rules. Searching the entire website, I never found the rules. So now I am locked out of my account. Ok, so I search the website for a customer service phone number. NOTHING TO BE FOUND.

So for the next 45 minutes, I use their phone system from a phone number I got off of Google search. I go through endless voice mail trees, only to find that I am at a dead end. I get to a human, but she can't help me, just sends me another reset request and hangs up. I go again for 15 minutes, get to another person who just reads the script in front of him, but his phone does not work. I can barely hear him, but he can hear me. So I ask... NO PLEAD with the jerk to transfer me to someone who has a working phone. All he does is continue to read his script. I call again. Get to someone again (15 more minutes), and finally that person tells me that they only accept this certain password format. So I enter the password, get on the website. Then I go to check in for my flight and my confirmation number is refused. Says there is no reservation with that number. I guess I used it up when I got there the first time.

Another 25 minutes on telephone to someone who finally helps me get to the check in process. So we hang up, then I get the boarding pass. It is in HTML encoded, so that it is not saved, but it is messed up. Turns out I have to have KNOWN that I should have loaded the latest Browser version prior to downloading my boarding pass. But there is no way to bring it back up again. And if I go to the airport to print it out, I get a $50 charge to look me up in their system. Please do NOT use this airline, they are a rip-off. A cheap ticket after all the fees, little charges, hassles, bugs in system, cost me another extra $165, then they tack on all the fees. So what was advertised as a $600 ticket cost me $1285 SO FAR. It is time the Attorney general investigated these people for fraud...

ARE THEY SERIOUS WITH THIS?? WHAT A DIRTY SCAM! Never fly with Spirit again. Spirit Airlines is a tremendous rip off!!! How crooked can you be? They must be so crappy they have to lure you in with one price (not cheap) then charge you for everything else you will need (like a seat, and luggage). So disappointed in Spirit Airlines. BAD, BAD BUSINESS PRACTICES... HORRIBLE!!! I SEE BY THE OTHER REVIEWS I AM NOT ALONE IN MY OPINION!