Spirit Air Reviews

I received no notice that this would be the case (obviously) or I would have never accepted this new Barclay card! I was told today that I should just apply for another card from them and then they will "try" to reinstate my old miles if I use their new card within 45 days. This is a huge rip-off and I am so angry over it, as we were big fans of this airline for the past few years now. Really bothers me to know that I have been using this new joke of a credit card from Barclay and receiving absolutely no benefits from it! Such a joke! Shame on you Spirit!

We made several attempts to use the kiosk, which was not operating. Then, I asked the Spirit attendant to please help. She tried a few times but her computer was sluggish so she got her supervisor, who was on a personal phone call. She was upset about being disturbed only for her to say, "It's already 5:36. The computer closes sign-ins at 5:30. And besides, there are no seats left on the flight," which I said is impossible. I paid an additional $50.00 for the seats. The flight doesn't leave until 6:00 a.m. She said, "Well, sorry, there's nothing we could do but we can get you on next day's flight for an additional $390.00."

Rather than explode on her ignorance, we called AmEx and Spirit's complaints department, which was a useless overseas call.

Our group that we were traveling with had 3 different connections and no one ever asked about where we were going and flight times. I was in Vegas and our connections was to Detroit. I was at the counter at 6:30 and was told by a supervisor that I did not get there in enough time, it was 8:00am when he told me this and my flight wasn't until 8:30am. He never told me that the flight was overbooked which I later learned from the gate clerk. I was not compensated for my time like someone that they ask to take a bump.

I did not volunteer to miss my flight. They tried to tell me it was my fault and did not want to listen to anything I said. The clerk said we could wait for the next flight which was 5 hours away and said we should have a good chance getting on that flight, which was another lie because it was overbooked also and again they asked for customers to take a bump and compensated them with free airline tickets.

After that, we were told we had to wait until Tuesday to get another flight out. I said that this was unacceptable and they finally put us on another airline to get us home, but after having to spend all that time at the airport, I think we should have been compensated in some way. I hope our company never uses Spirit Airlines again.

In any event, on February 17, 2012, we were scheduled to leave on time from Los Angeles at 8 pm to arrive at Las Vegas at 9:09 pm, Spirit flight no. 918. This flight ended up being the absolute worst flight we have ever taken and my husband and I have traveled together and separately our entire lives. In sum, the passengers boarded on time and the flight was set to go. Then, there was a problem where two passengers were having an issue because they were both supposedly assigned to the same seat. Then, the pilot announced that there were would be a short delay because maintenance needed to fix something on the plane. Then, while the whole plane was waiting patiently, a flight attendant opened the rear emergency door causing the emergency slide to eject/deploy. We have never seen this happen absolutely incompetent and demonstrates the lack of safety protocols and general procedures amongst the staff. This obviously caused a huge problem for the aircraft and everyone was asked to take all their belongings and exit the plane.

Due to it being the start of President's Day weekend and the late hour in the day, all flights on every airline out of Los Angeles were booked and everyone was basically stranded there. Spirit Airlines stated that it would be at least four hours before someone could fix our plane but there was no guarantee that we would go anywhere that night. After numerous passenger complaints, Spirit Airlines announced that they were pretty sure they could get us all on a Spirit plane scheduled to arrive from Chicago at 10:18 pm at LAX.

We ultimately were allowed to board the Spirit Airline, the one that flew in from Chicago, at approximately 11:15 pm. The FAA was apparently there and when asked, we were told that they were having problems moving our initial plane (Spirit flight no. 918) so that the Spirit plane from Chicago could come to gate. We boarded the plane and then waited on the plane for about one hour and a half without any explanation. We ultimately landed in Las Vegas about 1:30 am. We couldn't believe that Spirit airlines couldn't even offer water to the passengers. They merely acted as if this was an ordinary flight and announced that people should pull out their credit cards because the flight attendants would go around and provide drinks/food to those that purchased them.

This was all absolutely ridiculous from the lengthy delay to a flight attendant causing the emergency slide to eject/deploy to not offering even complimentary water. We even had problems getting a room even though it was reserved because we checked in at 2:30 am. Spirit Airlines ruined the entire trip, which was supposed to be a mini vacation. We have never seen a flight as horrible as this one and the customer service was beyond poor. I am writing to you as a last resort so that you will do something to rectify this horrible experience as described above. Nothing herein waives any of Derik ** or my rights and/or remedies against Spirit Airlines or otherwise.

I spoke to five different managers who were very difficult to understand due to their heavy accent. None of them were understanding. I tried to explain to them that I was not seeking a refund but was simply trying to change the date of travel. I explained to them that I was willing to pay the difference in ticket price. They didn't care. Finally, when I got to the fifth or sixth manager, he told me that the only thing he can do is issue me a refund for the baggage fee and and the seat fee as well as $10 per ticket. It was that or nothing. What upset me the most was the fact that I was told that it was not their problem, that I did not read the airline's policy on cancellation. I did read the policy and nowhere did it say that there would be a $125 fee for cancellation. When I asked the manager to direct me to where this was stated in their policy, he couldn't find it either. It simply said to call or make changes within 24 hours before travel.

I am disgusted. I feel cheated. This airline is a predator and it needs to be stopped. I was lucky and received part of the money back. However, my other family members lost all their money to this airline. I would totally understand if I was asking for a refund or cancelling my flight. I was merely calling to reschedule. Now, I have to find more money to pay for another ticket to attend the funeral. This is very difficult in these hard economic times.

Since I had to work 11 to 11, that day I couldn't get down to the airport, until the next day, where I inquired about my wallet, and filled out a police report, but pretty much figured the wallet was gone, along with the $120 in cash that was in it. 5 days later, the wallet mysteriously appeared in Spirit's baggage claim office, and no one had any idea who found it. Everything was in it, of course, except for the cash. I had the lady who was working in the office track where the exact plane I was on had gone. It had left Detroit the next morning, and never came back to Detroit, which means my wallet was found within that 8 hour window, when the plane was still in Detroit, but didn't show up for 5 days? The supervisor i tried to lodge a complaint with said, none of the employees ever steal from the customer. Well obviously they do, if all my money was gone. She tried to say it could have been another customer who took my money, and a Spirit employee found the wallet without the cash. If that were true, it would have turned up sooner than 5 days later.

That reeks of someone trying to cover their tracks, especially since no one has a clue who turned it in, but since it ended up in their baggage claim office, it had to be an employee, since the office is locked at all times, unless someone is in it. The supervisor even told me flat out, "no, we won't even question any employees about this incident". So from all the complaints on this site about how Spirit screws their customers over at every opportunity, apparently the employees get the fringe benefit of stealing from the customers too. After this, I got a chain to attach to my wallet, and strongly encourage anyone flying Spirit to keep an eye on all your belongings, or they will end up being stolen by the employees.

Whose got Spirit? Not me anymore! There is an independent US flight carrier called Spirit Airlines. In the following paragraphs I will outline why you should never use this airline, particularly if you actually want to reach your destination on time.

I boarded the first half of my St Maarten (SXM) to Los Angeles (LAX) flight, finally detaching myself from the sunny shores of the Caribbean to ultimately get back home to my family, boyfriend and friends in Australia. The flight left late and I was the last to board, through no fault of my own, mainly due to the fact they forgot to assign me a seat.

You see, their systems were down so they had to manually check in everyone and when they finally located a list that I was on, I didn't have a seat. At the boarding gate, the situation hadn't changed. In fact, they had to relocate the correct list again while still asking, "You're sure you booked on this flight?" "Yes, I'm sure," I replied.

So I was that last person walking onto the plane. You can imagine the daggers in everyone's eyes. Like saying, "Oh, she's the reason we're not leaving! Couldn't she just get to the gate on time like everyone else!". Yeah, I could feel the love on that plane.

We arrived at Fort Lauderdale (FLL) not too late, thanks to the pilot making up some time in the air. I had over two hours until my next flight so there was time to get my bags and down to the next desk to get my proper boarding pass, having been given a hastily written pass with a guess at my flight number and "? " for which gate and boarding time it would be. Professional.

When I arrived at the Spirit desk, I was informed that my flight to LAX was cancelled due to mechanical problems. She seemed a little surprised I was still trying to check in. Even though when I checked online, there had been no attempt contact me prior to my arrival in FLL.

I was informed of two choices - a refund or be put into a hotel for the night and flown to LAX the next day. Easy enough, except that the hotel was in Chicago (ORD) as they claimed not to have a single hotel room available in the whole of FLL for me. This, in turn, meant my new flight from ORD to LAX would get me into LAX just one hour prior to my flight to Sydney. I was nervous, knowing how big the LAX airport was, and that Spirit had a tendency to be late. But I knew a refund would be pointless, as any ticket I bought last-minute would be about 4x the amount I paid on this low-cost carrier.

Thankfully, FLL offers free wifi access and so I was able to connect my laptop and find the phone number of the family friend I was meant to be meeting that evening in LA. The clerk kindly leant me her mobile to make the call, as I had a broken iPhone and no credit on my almost flat Sony. I also emailed my friend just in case.

I checked my bags in, trying not to let all this overwhelm me, and was told I'd find someone with the hotel vouchers etc at the boarding gate - or at least there would be more information. The clerk then told me to go up to the Spirit booking desk and get a form stating it was Spirit's fault. This form would then ensure I could move my booking with Delta, or so they said. Having checked into my new flight to ORD, I then had to get a shuttle bus to another terminal to get to the Delta desk and try to shift my flight.

I got there at 8:05pm. The desks closed at 8pm. Apparently these people like to leave on time, I thought, as I literally chased the last one to leave and hounded them for anyone that could help. I was directed to the left baggage office for Delta, which housed the only employee still working at that hour, but was again faced with no solution. Handing me a card, she told me I could rebook my flight over the phone with the 24-hour line. I was dubious, wondering how they'd know it wasn't my own carelessness in missing the flight. But I chose to have faith.

Stuffing the card into my laptop case, I returned back to the shuttle bus stop and sat, wiping the new escaped tears from my cheeks, and tried to stay positive. I will make my mum's birthday. It will be a terrific surprise. I will see my boyfriend again. It will happen. But that niggling thought in the back of my head just couldn't quite convince me fully.

Because I'd taken a little while longer getting to the boarding gate for Spirit, the manager was just walking off and the clerk told me to chase after him and ask about the vouchers. He radioed someone and was told they'd be waiting for me in ORD. And the game of Pass The Buck continues.

A funny thing happened while I was waiting to board. The flight was overbooked and they offered two people the chance to go on another flight, staying in a nearby hotel for the night and getting a voucher for their kindness. A nearby hotel you say? Strange you couldn't find me one of those when you cancelled my flight without warning.

The flight boarded early, actually, and that meant we were in the air right on time and even on the ground slightly early despite some rough weather. Credit to the pilot. We arrived just before midnight to a ghost town airport, and I was not really surprised to find no one waiting as promised with my vouchers. Again I went to the baggage claim office and they radioed someone to come down with the vouchers.

I received one voucher for a room at the Hyatt and three food vouchers, all USD$7 each and supposed to be for breakfast, lunch and dinner. "They're valid at the hotel and at the airport," the man said reassuringly. Great, that means I can get a bottle of water and a straw. At either famously inflated venues. Well, I guess I need to diet. Thanks for giving me the motivation, Spirit.

I enquired about internet access to inform my family of the delay and try to organise my further flight connections, and was told it would be free in my room. I looked closer at my ticket - USD$9.95 per day. "Oh, sorry, yeah it mustn't be free then. " And breakfast? "You can use your vouchers for that. " I'm sorry, you want me to use $7 for breakfast at the Hyatt? What about a phone to call Delta? "I'm sure the hotel has very reasonable rates. " Tight doesn't even start to cut it.

He led me to where the shuttle to the hotel left, a 24-hour free service. Free! Oh, how I missed that word! I met another lady, Kally, who was in the same predicament as me except she was American and on her way to give support to a sick relative. Not as time-sensitive as my situation, but still very frustrating.

When she spoke with the representative, we realised she'd been given a different amount of vouchers from a different clerk in FLL, including one extra night at the hotel to accommodate the late departure of our ongoing flight. Now why was she given something different? She'd also been asked to sign her papers, whereas I just had mine thrust into my hand. Something I'd later realise. She'd also been asked to keep a record of any extra costs incurred while delayed by the airline and they would be re-imbursed.

At least we had each other to speak to, since the rep from Spirit swiftly vanished after the shuttle came. We braced ourselves against the cold winter blast, as I'm not in the Caribbean anymore, and shuffled into the shuttle. In the bus, Kally said I could chill in her room after I had to check out the next day, and we'd try to be frugal with our measly meal vouchers.

At the hotel, the night guy was a little mean, not even budging past half an hour more time to check out the next day. Whatever. I was passed caring, I just wanted a bed. I lugged my huge bags into the elevator and we went into our side-by-side rooms, Kally falling asleep shortly and me puttering around on the internet, showering and generally staying awake longer than I needed to. It was local time almost 2am or almost 4am St Maarten time and I planned on a reasonably early start in the morning to sort out my Delta flight, which I thought best to do in person than on the phone.

Morning came and I woke just before my alarm, being used to early starts in St Maarten. I got to breakfast just after Kally and we sat eating our omelettes, talking about our families and our lives. We headed off to the airport without our luggage to sort this fiasco out, not realising how much of a fiasco it would actually become. First stop was Delta's counter, where I told them the truncated version of my story and got the response that they couldn't change any flight for LAX from ORD's desk. Access denied.

Next, we paid a friendly visit to Spirit's desk, in the next terminal,only this time, we had to walk there in the freezing cold. We were trying to enquire as to other routes that would get us into LAX earlier, but they said the flight we were on was the only option. We asked for the manager, Dianne **, to try and help us, which turned out to be a complete waste of time. She listened to us and point-blank said that there was nothing she could do. There was no one above her and we were stuck on that flight. Then she walked away.

The front desk clerks and the supervisor below her, on the other hand, were more sympathetic to my blood-red eyes and trembling lip, and tried to find another solution. They did find another flight that would go via Las Vegas, but that was overbooked by nine people. If we by chance pulled strings to get to the front of the standby list, there was no guarantee we'd get lucky and make it onto the flight. Then we'd be stuck in Las Vegas. Not a chance.

One of the clerks, Sabrina **, lent me her phone, as Dianne didn't even offer to use any of Spirit's phones, to call Delta's airline and I spoke to a lady, who was equally as unhelpful. She put me on hold to speak to her supervisor and came back saying I'd need to contact my travel agent to reorganise the booking. That was impossible, since the time was early morning in Australia. And if she was in fact talking about my booking with Spirit, I was the travel agent.

Basically, I was still required to pay the change fee (AUD$250) plus any differences in fare, which would have been substantial given the last-minute nature of the request. I simply don't have the cash to be doing that and, more to the point, I shouldn't be paying to rectify something that is not my fault in the first place!

At the same time, Kally was on the phone to the head office of Spirit, well at least the only office open on a Sunday. Since they out-sourced their call centre, they don't have many people who can help on a day like Sunday and certainly didn't have the number that could get us anywhere near someone who had influence on this day. The manager didn't even give us these details, she just half-rolled her eyes and motioned to some piece of paper that had them written on it. Again, the clerk stepped in to help.

I came to the conclusion that the only way we were getting out of ORD without incurring extra costs for me was if Spirit dipped into their pockets and paid for either the change in my flight to Australia with Delta or paid for an earlier flight with another carrier to LAX. Both requests were denied. It really makes me wonder what kind of customer service medals she won to get promoted into that position of power.

Again, the clerks were busy at the desk looking up other flights for us and found a U.S. Airways route leaving in a couple of hours that would get us there several hours before my Australian flight, while they also murmured that it may be possible to speak to a manager at the Las Vegas end to see what possibilities there were to get us on the overbooked flight. I didn't hold my breath, all this help seemed to be met with mute mockery by the manager, who had done all she could to ensure her company wasn't shelling out unnecessary reparations and the customer was still getting out of her hair and eventually to her destination. Never mind it was at the cost of her long-haul flight to Australia - in fact, the longest direct flight offered anywhere in the world, at almost 15 hours.

When the realisation that this airline was in fact not going to help us any further and actually couldn't give a damn whether I made my flight to Sydney or not, I start losing the plot. Any composure I'd previously held onto dissolved. Starting crying hysterically and throwing my arms about, directing my voice straight at the back of the manager who was actively involving herself in a conversation completely separate to our plight at the other end of the desk.

I started hyperventilating and thought I was going to pass out. My mind was in overload and I didn't know what to do or think next. These people had completely messed my way home and were now too tight to do anything about it. Dianne, at this stage, had walked out at the back to have a meeting with someone about something completely unrelated to my situation and when the friendly Supervisor, Phillip **, went in to see if she was reviewing what options we have, he was told, "I am not revisiting the situation." Now that's progress.

At this point, mid-rant, Phillip shuffled me over to a nearby chair and one of the clerks came out with half a foam cup of water. I expect to see that charged on the bill of my next flight if by some strange reason I chose to fly Spirit again. He promised to do all he could to try and help us, but considering the lady with the power was turning her back on us, I doubted anything more could be done.

When he didn't return for a little while, and we noticed the time was now approaching the check-out time for me, I walked back to the counter and asked for an update. He said there was nothing more they could give us, so it looked like I was stuck running from terminal to terminal - granted Spirit landed on time, and hoping to make my flight to Sydney.

This deeply upset me but I was powerless. Powerless against a company so utterly unconcerned with the welfare of their passengers and unable even to carry out a reliable service. This company, part of the larger airline corporation, does not care about its passengers. The people at the front desk care, but that means little when it's the management that make things happen. And they, above all, are the ones who offered the least help to us.

We enquired to a surprised Dianne, who'd reemerged thinking we'd left and literally jumped when she saw us still at the counter, about getting more food vouchers, as the $7 per meal was only covering half our expenses (and we were eating basic meals), and the hotel room was fast expiring for me. She flatly said no, saying "We both agreed to the the options presented to us at the time of the cancellation" We agreed, but reminded her that same option yielded two separate results depending on where Spirit had given us the vouchers. How can that be correct? She pointed to the place where I signed for the vouchers, but there was no signature, I'd never been asked to sign a thing. The disorganisation of this company bewilders me.

Dianne now washing her hands completely with us, and we turned back to friendly Phillip. All he could do from then was put a call into Spirit at LAX and ask for information about the landing and departure terminals of both my flights, and how close they were situated to each other. He gave me all the information he could to help me get that flight. With slumped shoulders, I thanked him for his help and voluntarily staying beyond the end of his shift, and walked begrudgingly back to Delta to try one last time for something that could help me.

The staff at Delta were equally as friendly, although the big difference here was that that friendliness extended to management as well. Kathy, in her red coat, came immediately over and explained that while they couldn't change my flight, if I arrived within an hour of its takeoff, their "Flat Tyre Policy" would allow them to change it free of charge to the next available flight. They also put a note on my reservation to be mindful my connecting flight was just an hour between, and it was on Spirit. Finally, a company that cares about its customers! They told me to stay positive and I tried to take their advice.

Back at the hotel, I had just enough time to check out of my room and put my luggage into Kally's room. We shared the remaining hours in that room as I had nowhere else to go. Then it was another hotel shuttle bus to the airport with our luggage and up to the desk at Spirit. Well, it wasn't quite that smooth. The airline only had two check-in clerks on at the time, one a self-confessed "untrained newcomer" to the team who was being given no guidance and basically fumbled his way through the system with each guest. My case caused him particular headache, with all its complications.

Bless him, he tried, but there is little you can work with when you're thrust onto the frontline with no formal training and no one there to back you up. I'm not sure where the next manager was at this stage, I saw her floating around with the same impenetrable scowl as her predecessor.

The trainee, had asked me to repack my bags evenly in weight, even though on the last two Spirit flights I took this was never mentioned, so I lugged awkwardly my crappy plastic bag way too full with clothes to the scanner and proceeded to security check. Had my hair patted down for the first time as it has been styled in a dreadlock turban, but otherwise all went smoothly. Used the last of my meal vouchers in McDonalds, but without choice, as anywhere else would have certainly exceeded the $7 price tag.

The flight started boarding on time, and things were finally looking up. Maybe I was going to make this flight after all. We all settled in on the plane, me right up the front so it was easiest to scram once we landed. The flight attendant announced we were ready for take-off. So we waited. And waited. And waited.

Eventually, the pilot (the same lady from my previous flight, actually) came on the speaker phone and told us the computers were not functioning as they should on the flight deck and they needed to re-power the airplane. They fixed and fiddled and twisted and turned, in the flight deck, under the plane and finally, after an hour, we were back in action. Unfortunately, by that stage it was clear I would not reach my flight to Australia. Does this saga ever end?

The flight attendant, Jose, tried to help me as best he could once we were in the air. I guess he noticed my tear-streaked face and red, bloodshot eyes. He found a map of LAX airport and drew it onto a napkin for me, and used another napkin to write down the arrival and departure gates more accurately for me one more time. I had a good idea of how to make it to the terminal but no chance of making it there for my original flight. He made a good suggestion of going straight there to rebook my ticket and then getting my baggage. He also gave me a complimentary drink and snack, which I thought was nice.

As predicted, the flight got in an hour late, exactly when my Delta plane was pulling out of the gates. Nonetheless, I ran out the doors of my plane and sped to the next terminal to sort out my ticket. My boarding gate was closed and I couldn't find anyone to help me, then I spotted a Delta employee who pointed me to the ticket office. She asked for the piece of paper from Spirit confirming their cancellation which until now I'd deemed utterly useless, and was able to get on the next flight. Only that flight was 24 hours away. It is lucky I had a friend lined up just in case to pick me up, and Delta let me borrow their phone to call him. The lengths some airlines will go to to help their customers. And so it was that. I was delayed in LA for 24 hours and would no longer get to surprise my mother on her birthday on February 21.

The problem with Spirit doesn't lie with the friendly, eager and motivated people at the frontline. The front desk clerks, the flight attendants, the boarding gate crew were friendly. It lies with the management. The people eyeballing their budgets, to the detriment of their customers, the very people that allow their precious company to exist and without concern that one bad experience speaks a thousand more volumes that 20 great experiences. You know the old rule, you'll only hear about the bad news.

After this, my first time with Spirit, I will never fly this airline again and I will continue to spread this story to everyone I know. I do a lot of travelling, this trip home marks the end of a four-year sojourn around the world in which I visited several continents and took countless flights on major and independent carriers. This is hands-down the worst experience I have ever had with an airline and to be honest, every person I told about it - the hotel staff, other passengers waiting in the Spirit queue, family members, all simultaneously responded with, "Oh, you were flying Spirit? No wonder you were jerked around! " What a reputation to have.

The flight from Peru was two hours late. My mom couldn’t make her connection flight because of lack of time. Spirit Airlines told her that she had to wait until next day 02/13/12 at 5pm to take the next available flight. Then, Spirit Airlines called me that morning saying that the flight will be late and she will be arriving at 8:30 pm in AC, NJ. Spirit Airlines didn’t provide any kind of accommodation to my mother and my daughter.

I called, and they put me on hold for an hour with no support. I went personally to AC airport to talk to a supervisor and they told me they couldn’t do anything for my mom. My mom and my 7 years old daughter were waiting in Ford Lauderdale airport for almost 24 hours, sleeping in the floor. My mom is Spanish and almost 50 years old. My mom told me that Spirit Airline offered accommodations to other people.

I want to sue Spirit Airlines for this terrible moment that my mother and my daughter are going through right now. I am 8 1/2 months pregnant and this is causing me too much aggravation also.

When i asked to speak to a supervisor, I was put on hold for 35 minutes, only to be hung up on. I immediately called back, and was put on hold again. They refused to help me, or accept any responsibility with this. Eventually, I spoke to another person, who booked me on a flight for the following day, instead of the day I had wanted. I will never use Spirit airlines again, and the only reason I agreed to this flight, was because I had already booked a flight coming home, that was non-refundable. I will be sure to tell everyone I know to skip Spirit, and spend the extra few dollars, to be treated like a paying customer should.

When I called back another lady said I had missed my reservation because I did not cancel the reservation! She knew my mother had surgery, which was in the file, but apparently the other lady did not cancel the reservation as she plainly had said she was going to do. Apparently I called just to tell this lady about my mother's medical problems, not to cancel the reservation! I not only lost the trip, but also $40.08. They had refunded a check earlier for $9.92 for the overcharge in the taxes. I plainly had cancelled the first reservation and they would not admit their mistake and made no attempt to rectify the situation. I agree with the other people in this forum. This is a scam. Rules they make can cost you money. And they ** you over while they are being very polite and promising you that everything has been taken care of. I know there is nothing I can do about this, but rant and hope someone else does not fall victim to this.

We arrived at the airport at 3:00 pm, only to find out that Spirit airlines computer system was down. The woman at the counter, an African American woman with reddish blonde hair, told us that the system was down and besides it was too early to check in our luggage anyway. I asked her when we could check it in and she said 4:30 pm. So, my uncle and I went and sat down in some seats near the counter.

After a few minutes, we began talking to another passenger on our flight and he said the website is reporting that our flight would be delayed until 9:47 pm. I again went to the counter and asked the same woman if she knew about this delay. She became very rude and said that the system was down and she didn't know anything. I asked her who I could contact to find out. She again said she didn't know. She turned her back on me and at that time her cell phone rang and judging by the conversation she was having, it was not business related. She refused to answer anymore questions from me.

I have worked in customer service for over 25 years and and at no time is the response " I don't know" ever acceptable. If the agent does not have the answer, it is their responsibility to find someone who does have an answer. At no time were the passengers ever told the flight was delayed.

An hour or so later, we still had no information. I noticed a short while later that they were starting to check in luggage and issue hand written boarding passes. We began to check in our luggage with an agent by the name of Alberto who started to help us, but his cell phone rang and he walked away from us and never returned. Another lady asked us what we were waiting for and we said that Alberto was checking us in but left. So, she took care of us and gave us our hand written boarding passes.

We went over to the TSA line where we were informed that the Spirit agent forgot to stamp our passes the TSA stamp. We had to walk clear across the airport back to the agent to get our stamps.

Once we were at the boarding gate another passenger approached a Spirit employee by the name of Pablo ** and began asking him why no one informed the passengers regarding this flight delay. Mr. ** became very hostile and said he did inform her and that she was a liar. Other passengers heard this and told him that they were never informed either. He called us all liars. I can't believe that he actually used the word liar. What kind of customer service is this? It seems to me that your employees are poorly trained and just don't care about the customers at all.

Regardless, we continued on with a very lengthy conversation to resolve the two issues. Changing the carry-on to checked baggage took over almost 25 minutes. Yes, you read that correctly, almost 25 minutes. The agent was attempting to overcharge my son for the baggage change and had to place me on hold multiple times to receive assistance on what to do. The discussion regarding check-in was shorter, but no less painful. It was frustrating that my son was being forced to check-in and pay extra fees at the airport when it was Spirit Air's system preventing the online check-in. The customer service agent finally was able to tell us that my son could check-in for free at the airport via a kiosk. To get to this point, the agent had to again put me on hold so she could find an answer. The lack of quality customer service and the additional fees will have us rethink whether we travel Spirit Air again.

As a rule following patron, I courteously worked my way back to the front of the airbus, to explain the situation to the head attendant named Kyle. He asked me to wait and investigated the situation, speaking to the conflicted passengers and eventually going out to the boarding desk in the terminal to speak with the ticket agent. The ticket agent entered the plane and spoke with me and the other passengers involved.

After doing their tasks, with a full flight of passengers all eager to make a timely departure, with me continuing to stand at the front of the airbus, both Spirit employees rudely said find a seat. Rather perplexed at this directive, I responded that I had purchased an aisle seat from their employer and, as a company representative, I would appreciate one of them finding me an aisle seat, preferably asking the person in 10C to relocate elsewhere. They both looked at me as if that wasn't part of their job duties. I remained standing at the front of the plane with the full load of passengers wondering when an accommodation would be made so that the flight could make a timely departure. Ultimately, another passenger voluntarily rose from her seat and moved over one to make my purchased aisle seat available. There was a void of assistance from either your ticket agent (a woman whose name was not displayed) or your chief flight attendant, Kyle.

Errors occur, I recognize. In every service industry, company personnel are typically experienced in assuring that the customer is always right! I am writing to relate Monday's event only for the purpose of demonstrating to Spirit Airlines how customer-unfriendly your purchase seat policy really is. Moreover, the lack of patron attention in this situation of an erroneous seat assignment showed me and many other patrons on Flight 316 that Spirit Airlines simply doesn't care. If I hadn't been required to select and pay for an aisle seat location, I wouldn't have any complaint. However, when your company requires me to buy a seat assignment on your flight, the employees of Spirit Airlines who are present to provide a service to its patrons ought to be trained and instructed to provide such service to everyone's satisfaction. An attitude of "I don't care" is intolerable.

I am expecting no accommodation to this lodged complaint. But I will remember the incident vividly the next time my flight options include an alternative flight on Spirit Airlines!

I would like to know if you could reinstate my miles and if you are no longer affiliated with that credit card, I could just pay for my $9 fare club. Please get back to me as soon as possible because I need to book a flight soon. Thank you and I hope you are able to reinstate my miles since I have been a dedicated customer to Spirit Air for many years.

So I took cash out of my pocket to pay for her return ticket of $223. I asked the counter agent very clearly, "I'm paying you in cash and they will give me cash in Saint Maarten, right?" The counter agent said, "Yes, they will." I asked if she was sure. "Yes, I am." So we purchased the ticket, got to Saint Maarten only to be told by the rude counter agent there, "We are just a handling company; you have to call Spirit Airlines." Never got an email from the agent as promised. We called Spirit Airlines on 1/7 to be greeted by someone in India who promptly told me she would have to charge us a cancellation fee. After being placed on hold for 15 minutes, she then stated we can waive the fee and can only credit the card we used to pay for the original one-way ticket (though we paid cash for the return we are seeking credit for).

We agreed and she said it would take 7-10 days for the credit to appear and she even verified the card number. On Friday 1/20 (10 business days later) we called as the credit had not yet shown up. The agent on the phone said the credit didn’t get initiated because we paid with cash and there was something mixed up. So here we are on 2/24/12 and still don’t have credit. This is absolutely ridiculous and I have never been so mistreated by someone I am paying for a service from. No one at the school has ever heard of an airline forcing someone to purchase a return ticket, especially when that person isn’t coming back for 20 months.

The only way I could talk to a person and not an automated system or voice mail was if I pretended I wanted to purchase a ticket. However, my demands to speak to a manager or a complaint department were ignored even after I reached an actual person. Once I started yelling and threatening to file complaints with whoever would listen on Spirits Baggage voice mail someone finally called me back, heard me out, and said they would look into getting this report and then get back to me.

It's been a week and they still haven't called me back, nor will they respond to my repeated voice messages. It's too late for me to be reimbursed by my travel insurance at this point. Spirit got what they wanted - after blowing me off for over a month, my only recourse is to file this complaint online. I'll never fly them again, no matter how much more I have to pay. And I tell everyone this story, in the hopes that I can use whatever consumer power I have to prevent business for them.

On 6/19/11, we received a new itinerary Flight 842 MYR depart 3:45 pm on 10/3/11 Arrive 4:51 pm @ ORD, depart 6:30 pm arrive Las Vegas 10/3/11 8:23 pm Flight #157. Depart 10/11/11 @ 3:45 Flight #388 arrive DTW @ 12:32 pm 10/12/11. Depart DTW Flight #316 @ 6:20 pm Oct 12, 2011. Arrive @ LGA @ 7:55 pm Flight 316. Depart LGA @ 11:40 am October 12, 2011 arrive at MYR @ 1:28 pm Oct. 12, 2011 Flight #921. Copy enclosed (Copy B).

Our next change in itinerary was on 9/29/11, only three days prior to leaving, which is very important because of adjustments we needed to make in our vacation time off. October 3, 2011 depart (MYR) @ 3:45 pm Flight #842 Arrive (ORD) @ 4:58 pm October 3, 2011 Depart (ORD) @ 6:35 pm Flight #157 arrive (LAS) @ 8:20 pm.

On October 12, 2011, depart @ 11:17 pm Flight #788 arrive (DTW) on October 13, 2011 @ 6:12 am depart (DTW) on October 13, 2011 @ 12:20 PM arrive at MYR October 13, 2011 @ 2:08 pm Flight #851. Copy enclosed (Copy C).

The problem is with Flight #788 departing late evening of October 12, 2011 we were to be home by that time. Because of Spirit Airlines changing the itinerary by a day and giving us only a three-day notice, my wife had to give her company very short notice. They require a three-week notice for days off, etc. The company was not happy about this and it caused a blemish on her perfect attendance. I'm sure Spirit Airlines requires that their employees give early notice for time off.

This also caused a new larger problem with our room reservation. We needed an extra days stay @ cost of $ 133.28. We had to rent the car one more day @ cost of $62.40. There is also was my wife's wages at a cost of $11.00 per hour = $ 88.00. Also cost of additional meals 3 = $90.00. Not to make light of the fact my wife could have lost her job. Oh, yes and then there was a two hour delay @ LAS to fill an oxygen bottle or at least that's what we were told. We feel we should be compensated in some way for our inconveniences. We would like a response to this letter as soon as possible. This is the letter we sent to Spirit Airlines excluding all the exhibits which verifies all flight data.

Do not use them. They are very deceptive. Who knows what I will encounter when I travel. I am keeping my fingers crossed.

I asked for a manager again, employee asked me to wait on hold again. After ten minute wait, I gave in and booked the flight at which point they asked for my info including my telephone number. This is not even the worse part. I believe this company is selling private customer information such as telephone numbers. After I booked the flight, the next day I received 10 calls from telemarketers before 11am. The rest of the day, I kept getting calls from telemarketers and voice recordings. I can't prove it was them 100% because I haven't read anyone else experiencing this, however, it is obvious that they use horrible tactics to lure people to buy a ticket from them and then suffer from dealing with such low life.

The only form of entertainment aboard is the loud pitching of credit cards over the intercom and the advertisement for Las Vegas on the back of every seat. The first time and the only time we flew with them, our flight was delayed over 10 times and we were redirected to a different gate every time. After a few hours, they simply stopped announcing it. Instead, the new boarding time was displayed on the TV screen at the gate and it magically changed every time we looked. It truly was an unbelievable "Inception" experience for many of us stranded travelers in the form of a nightmare within a nightmare within a nightmare! This resulted to depression, alcoholism, self-mutilation, on-going nightmares, and lost faith in humanity.

It is a very long story that includes Spirit Airlines' lies, fraud, illegal behavior and immoral behavior that has cost us thousands of dollars for a ruined vacation, among other things. The emotional upset over all of this is unbelievable. I will be suing also. But the worse of all was the threat of false charges in order to intimidate us to not discuss our business of getting ourselves and our bags back home safely with Spirit Airlines. We were not arrested since we had done nothing wrong. But that did not keep the Spirit Airlines employee from using that tactic to defraud us right out in the open at the airport with the help of a corrupt airport cop in the Bahamas.

This young and somewhat attractive female appeared to have some "special" influence with what appeared to be a very ** Airport officer willing to "do her bidding" in exchange for ? Both of their abuses of power for each of their individual motives was absolutely sickening! They both deserve to be fired. I will give more info after I speak with management from Spirit Airlines, Nassau Airport Development, and the Bahamian Police Department on what these two corrupt employees did "to us" for "each other". Stay tuned. More to come.

So here's our story: My husband and I arrive at ORD only to find out that the flight to Vegas had been overbooked. Upon arrival at the gate, the staff, Crystal, could care less about our situation. She said to wait or catch a flight that was seven hours later which was also overbooked and couldn't guarantee us a flight. She was rude and didn't even make an attempt to accommodate us. She didn't even call for volunteers as is the usual protocol.

Now, technically, if the airline can't connect us with a flight within two hours in the case of overbooking, they need to compensate us 400% of our original tickets stated by the US Law of Transportation. When I asked about this, Crystal refused to answer. So finally, one seat does become available but we couldn't make a decision since we knew one of us would be stranded at the airport. By this time, Crystal is basically threatening us to make a decision, without answering our question about the 400% compensation.

Then, another agent steps in, and says my husband can take another flight only one hour after the original flight. I asked him if it was a direct flight. He confirmed yes. So off I go, leaving my husband at the airport, thinking why they didn't offer this option in the first place. Guess what happened? The flight was not a direct flight. My husband was stranded in Phoenix because there were no seats from Phoenix to Vegas. ***? Did these people just lie to us just so they can get rid of us and not offer proper compensation? Did they just trick us into "voluntarily" accepting to fly with another plane? Yes.

If we had known that my husband's ticket was not a direct flight and that he would be stranded in Phoenix, we would have never accepted this offer. We would have just walked away with our 400% reimbursement and drive to Vegas instead. The even worst part? Upon coming back to Chicago, we talk to the manager, Tony. His attitude was exactly like Crystal's, rude, impudent, irresponsible and unapologetic. He said he could not apologize for any of the inconveniences because he was not there that day. Are you kidding me?

Bad CEO, bad manager, bad staff. This is what Spirit airlines is. I never write reviews like this but I only do this so that people will know not choose this airline ever, even if it was cheap. It will ruin your entire trip which in our case, it did. My biggest regret in life was choosing Spirit.

When returning home, I called customer service, a man with a heavy accent argued with me that my sister never had a bag in Fort Lauderdale (it mysteriously disappeared?! ), and reappeared in Cancun(?). I asked to speak to a Manager, again with a thick accent. He said he had no authority to credit my account, and to go online and write an email complaint. He also said I should have refused to board until they credited my account (would they have held the plane? Probably not!). I did file a complaint and 3 weeks later have not heard one reply from them, and am not surprised. My complaint is the inconsistency .

Their published fees are not being held up by the ticket counter workers; it's whatever they feel like charging at the time. 5 people went and 2 people were charged ($48), the other 2 ($53). And I was charged the most ($61), and I prepaid online! That was just on the way there, we were charged the same on the return flight. I will also be filing a complaint with the Florida Better Business Bureau. I will not fly with them again, I would even pay more (if that is possible), not to fly with them.

Five hours passed, and every time I tried to ask, I was told to sit down and wait. I called CX service. They did not help, they were in India. Now, I have been in the Airport since 6 am and it was almost 11, nothing. Around 3:30 pm after almost 8 hours in the Airport, I took a cab to MDW Airport, took a flight via Airtran which cost me almost $480 after paying $280 for the Spirit ticket and $40 for the check in bag, then flew to ATL and from there to Orlando almost 1 AM. I will sue them. I cannot get in more details, but if it happened to you, take them to court and get a lawyer! They cannot do this to everyone.

So they take a contact number and say that they will contact me. No one ever did. I called like 9 times. I had to go to the airport. I was talked to rudely by supervisors and a manager, so I recorded them. Their behavior is bad for business. On my way home waiting to board, they told me that the plane has no spare tire so we had to wait for hours me and my baby before the tire was fixed. I will never fly Spirit Airline ever again. All my baby clothes were gone. Spirit made my trip the worst trip ever.

Florida Attorney General Pam *** received your email regarding your concerns with soiled seating on a Spirit airlines flight. Attorney General *** asked that I respond. I am very sorry for the difficulties you and your family endured. Our office reviews complaints to develop information about patterns of questionable business activities. If we discover a pattern, what originated as a private dispute between buyer and seller may become a matter of broad public interest and thus warrant the Attorney General's intervention under the state's consumer protection laws. We will keep your correspondence for future reference. Please note that our office does not mediate individual consumer complaints.

To file a complaint at the state level, you may also wish to contact the Florida Department of Agriculture and Consumer Services (DACS), Division of Consumer Services. DACS serves as the state's consumer complaint clearinghouse and offers an informal voluntary mediation program to help resolve individual complaints.

I saw that they were charging $38 for checked bags and entered 0 since again, I knew I could bring my bag on the plane. I printed the boarding pass and headed to security when the woman stopped me and told me I had to pay for my bag even if I was not checking it in! Other airlines charge to check bags but not Spirit who will get as much money as they can out of you. Since I already had my boarding pass, I proceeded to the "full service" line with other frustrated passengers. This line was not moving and I saw the other two lines go ahead of me with no employees offering the help us in the "full service" line which was really no service.

I went back to the kiosk to attempt to pay for my bag and was charged $40 when originally it was $38. To my surprise after I paid $40, the machine refused to print out my receipt! I had no proof of paying! Back to the line I go! Forty five minutes had already passed and at this time they were calling for all passengers bound for NY (which was me). So I went to the service agent along with a few others. He then proceeded to tell me that I had not paid for my bag. I told him I did and that the machine would not print out a receipt. He told me to go the fast bag line (which I was just standing in) while pointing to the self service line! Well which one is it?

The service agent pointed to one line while simultaneously saying to go to another! I then got back in line to the line that he pointed to. Then someone made an announcement that if you had a boarding pass to go to the fast bag line! I had already been in that line twice! Now I switched back to that line! While waiting in that line, I saw an employee ushering people in a separate line and overheard him saying that line was not NY bound passengers! He never made an announcement so then I went to that line! Over an hour has passed at this point. I finally got to see an agent and told her I paid $40 for the bag and the receipt would not print out. She printed a receipt and told me to go through the security to gate L-9.

I was so frazzled at this point after going through security, I'm rushing to get to the gate. When I get to gate, I realized I have been so stressed out by Spirit Airlines and their circus act of check in process that I had misplaced not only my receipt, my boarding pass, but also my driver's license! The agent at the gate asked for my information, printed me another boarding pass since I could not locate mine. Another agent handed me my pass then had the nerve to tell me I never paid for my bag! "Jerome", who had stopped me from boarding before, "Jerome" who pointed to one line while telling me to go to another, "Jerome" who was now thinking that somehow I sneaked past the agent without paying $40 for my bag, was now trying to stop me again at the gate while the plane was fully boarded.

The other agent told me to board anyway. Does "Jerome" want to call my bank to verify the charges? At this point it was around 5:55am and the plane was scheduled for 6am. I had spent all that time going in circles in their check-in zoo with no agents there directing people where to go or what to do. Fortunately, or unfortunately I should say my DL now needs to be replaced because of that nightmare of Spirit. Incompetence at its best. I know I will be sticking to American Airlines from now on.

They charged me $193 for 5 minutes of work (and the flight was not full). On their website, it says that they charge $115 to re-book online and $125 if re-booked at the gate. After numerous emails and a conversation with Spirit when I got home, I gave up on trying to figure out any of this and just accepted it. Needless to say, I won't fly Spirit again. My question is, "Has anyone else experienced a situation like this with Spirit?" I'm wondering if this isn't a scam to get additional revenue.

Option number 1: fly out Monday, December 5th, at our original time (10:44 am to 12:57 pm). Option number 2: fly to Ft. Lauderdale at 8:50 am (arrival time 9:50 am). Then depart Ft. Lauderdale at 3:15 pm and arrive in Atlantic City at 5:35 pm. That’s six hours of doing nothing! Option number 3: drive to Ft. Lauderdale and take the flight there later that day. I had no choice but to choose option 2 since I had to be at work Monday morning and Ft. Lauderdale was a 4-hour drive from Orlando!

I asked how I would be compensated for the inconvenience because my mother suffers from multiple sclerosis and is in a wheelchair. She said we would each receive a $500 voucher for a future round-trip flight. I would need to call back to get the voucher number, so I called the next day (Saturday) and the man would not give me the numbers! After arguing with him for several minutes that I was entitled to it, he eventually gave them to me and said that I had 2 months to book a flight because after that the vouchers would expire. So I asked him what date would they expire and he tells me December 31, 2011! Um, that’s not 2 months!

Fast forward to Sunday, December 4th. We arrived at the airport and check in by 6:45 am. As we sat at our gate waiting to board the place, I looked over at the next gate and to my shock my original flight to Atlantic City was flying out on time! So I immediately approached the woman behind the Spirit counter and asked if that was a mistake and she said no! So explained that the plane was changed from a bigger plane to a smaller plane; therefore, people had to be bumped off the flight! The flight was cancelled and downgraded. So I asked how do they determine who gets bumped off? She says they do it by when you book your reservation. I booked my reservation in early September and the plane was very empty so that was a lie!

So I called the customer service number and I get a man with a very thick Indian accent and I ask him why I was bumped off the place. He could not provide an explanation, so I told him to transfer me to a manager. The manager, David **, with an even thicker Indian accent, tells me that he has in his computer that I agreed to be bumped off the flight! I asked him why the hell I would agree to that, especially when I have my mother in a wheelchair! No explanation again! I told him I was never given the option of being on the smaller plane! I told him to play the conversation from Friday since they claim they record it and he said he was unable to do that!

And from my observations from our Ft. Lauderdale flight, there was only one other family that was also flying back to Atlantic City, which was two older grandparents with their young grandchild. So they couldn’t find room for 6 people on the new flight? They also refused to give me the phone number to their corporate office! Worst airline ever! And I will not be using the vouchers because it is not worth the aggravation and wasted time!

As a result, I'm stuck paying nearly $100 more than the next cheapest option available to me. I feel ripped off and will never fly this airline again. However, from what I read about the new airline fee reporting requirements, it seems that Spirit airlines broke the law by not disclosing this fare before the ticket was booked.

I immediately proceeded to make a visual assessment of that side of the plane, realizing there was now a whole in the structure of the left turbine. I proceeded to calmly address a stewardess by calling her and asking her to watch out of the window and immediately she proceeded to the cockpit. Just after she left the cockpit the airplane ceased increasing in altitude, and began turning around and re-approach BOG. In that process, one of the flight attendants walking through the hall just gave me "thumbs up"; after landing, the flight attendant I had advised the situation to just told me: “The captain says, ‘Thanks.’".

This is my first complaint. I had not asked for no recognition whatsoever, but in my concept, the right thing to do, the respectful thing to do, and the humble thing to do, was that the captain, as first in charge, would have done that. I didn't make the crew realize a cup of coffee had been dropped but something rather more serious. Eventually, before getting alarms triggered by the security systems of the plane, debris of that same structure could have eventually, as we ascended and the temperatures dropped and the speed increased, made a more serious situation than it already was.

This unusual experience continued to get worse as we landed. We were on the plane while being still for over 15 minutes (I wonder if panic had been inside that plane if the evacuation would have taken so much time). Then we were taken to buses where we had to stay for 10 more minutes once again. Although I know this part falls off your hands, it is a situation you should also address to El Dorado, or make the pertinent inquiries. When we got again to the gate, people were basically not allowed to move from this gate; they literally had to be escorted to the bathrooms after much begin of other of the passengers. As if this was little, the frustration and despair of one of your new employees was evident. She was ordered to go there and handle this unusual and rather difficult to control situation by herself. At that moment, Natalia and Maritza (the two women that handled the whole situation throughout the afternoon and night) said that nothing was going to be done until a final concept had been given about this incident.

For this reason, I did nothing and just waited. Later, the employees asked for those people who only wanted a refund to step forward. But it was evidenced afterwards that many people were assigned tickets. Around 30 minutes later, a concept was there. The structure and functional parts of the left turbine had been damaged, so this flight was not taking off soon. A line was formed with no other explanations or assertive communications of the personnel. In this line, no considerations were taken as for the priorities to return to the U.S. and tickets were just assigned randomly, first come first serve.

Through a long afternoon and line, we had few words from these two employees, which also the number seems extremely low to me to handle this type of situation. 140 plus passengers who had gone through a stressful situation to say the least. Of course, stress was building up and tense emotions were in the air. The few words we got from Maritz, after anger began building in many of the passengers and demanded communications and efficiency, was, "Si no se callan me voy." Which means, “If you don't shut up, I am leaving.” For Christ’s sake, what a lack of respect for peopled that lived what many won’t in their life. Employees of this type and for these types of situations must be negotiators, and dialogue and communications are essential.

Even though the situation was sometimes clearly out of hands, it was to my and most of the passengers' surprise that no official or higher ranking employee appeared throughout the whole afternoon and night. Those higher ranking employees are meant to be there in this type of situations to lead, advice, and be able to reach common grounds in negotiations with the affected passengers. Many people advice me to go through the line, to just step to the front desk, first because I was the passenger that had advised of the situation; and second, because I had a student visa and required to be in the U.S the sooner possible to avoid CBP issues.

However, I didn't do that. Although I knew my situation and the complexity of it, I didn't know the situation of many of the others. So I did the respectful thing and waited. However, the counterpart was not reciprocal. We kept on getting to know for what date they were assigning the tickets by served passengers, never by the employees. Just like a gossip by second-hand information. The negotiations with all of the passengers were highly irregular and, therefore, discriminatory. Many people decided to buy tickets from other airlines and were refunded part of it. Other passengers were asked to buy a ticket to other city and Spirit would assign a chair there to FLL. Others were given the tickets to the other city and from there to FLL. Others were given on extra airline ticket, others two. Some were given meal vouchers. Some hotels. Some cab fares, etc.

When it came my turn, I knew there was another person with a similar situation, no hotel needed to pay, but had to travel the other day, such as I did. He got airplane ticket, meals, cab, etc. When it was my turn, the employee said she was going to call CBP, which for me was great. That was the right thing to do, but it was over 20:30 hours of that day and it seemed no one was answering. By this time, Natalia began settling with several other passengers, which was the rational thing to do, but then I realized even more irregularities, until I saw her assigning a ticket for November 10th.

At that time, I just told her, I needed that same ticked, for my particular situation, and we were not going to wait until CBP answered because by then it could be too late and I could not get other tickets soon enough. As many others were offered, I requested something more. Many people had been directly or indirectly compensated for the situation, why would I be the exception? But I was. Finally Natalia committed with me to call CBP until they answered and I gave her both mobile and land phone to communicate with me once CBP had answered. When leaving, I asked a person, I believe his name is Leonardo, to give me a boarding pass for the day I was assigned, for I was really exceptic at that time. He continued saying it was not a problem, just to arrive the next day and ask to get in the flight. Long story short, I got my boarding pass.

I arrived November 10th to the airport around noon. Long line, but that's comprehensible. What I first got to see was a man in the line asking for boarding passes. Another passenger was there and was from the previous flight too; but one difference, no boarding pass. Many people from the flight before, had huge issues for not having a boarding pass. Fortunately I did. It was clear the flight was oversold, but I was in. I left my baggage, checked it in, and again the same story. They ordered us o be at gate 8 at 1 pm and just before 2 pm, employees from your company appeared. Because the gate had no control before, many of us were already sitting inside the gate, had to go out and make a line once again. We got to an Airbus 320, got my emergency exit seat once again at my request.

There were some showers, but not impossible for the flight to perform. We seated and some of the crew were angry because of the delay at boarding. Amazingly we seated. After waiting some time, flight attendant said some paperwork had to be done in order to leave; thus explaining by this way the delay. My question, shouldn't all that paperwork be done before and even more when we were delayed to board? Then another excuse: the flight was too heavy and they just realized it.

They asked for volunteers to leave the flight and 6 people left. Then another excuse: the runway is wet. What? Then another excuse: for bad weather, we cannot go out. Amazingly, these planes have windows and we were able to see flights from Copa land just minutes before taxiing to runway. We know that there are situations that fall out of hands, but honesty must prime in this situations as if not in all situations. And when consumers see there is a lack of honesty and/or assertive communications, people get enraged.

This is the exact copy I sent Spirit airlines on November 14th 2011, without hearing from them so far. This is how they sign the e-mail sent to me previously: “Sincerely, Spirit Airlines Corporate Customer Relations.” No name.

I was discriminated upon; many passengers got benefits from the delay. I was disrespected in several ways.

The good news is that I have now switched to a decent airline that does not lie! Good bye forever, Spirit!

Even at about 15% cheaper than the next competitor for our flights LGA (NYC) to SJO (Costa Rica - San Jose), my fiancee said she would have paid 60% more to never ever fly "Spirit" airlines again. By the time we had to separately find our own way home, me on a 3 hour midnight bus with my 9 year old son from Atlantic City and her on the last seat, 8 hours late on another flight, I was agreeing with her that I'd have paid maybe $1,000 more for us all to not have to live through "Spirit" airlines.

Literally only 1 of about 23 employees we dealt with knew basic logic and problem solving and that included 4 managers. We had 3 gate agents and 1 gate supervisor give us completely wrong information about how they do Waiting Lists making us take wrong gambles on replacement 2nd legs. Yes, both on our outbound and on our return, they messed-up their own 1.5 hour connections and left us to fend for ourselves to try to get on a next leg. Outbound they didn't tell us until 15 minutes prior that they were missing Crew (oops! ) and so missed our same-airline connection in Ft. Lauderdale and we were marooned there for 8.5 hours messing-up our arrival in Costa Rica and making us drive literally into the jungle at night instead of at noon.

On the way back, besides horribly inadequately staffing their check-in causing many to miss the plane who had arrived at the airport 2+ hours ahead of time, almost like on the outbound they had 1.5+ hour waits to check-in. Then they didn't even have their FLL to LGA flight wait literally 11 minutes so connecting passengers like us and about 17 others could make their 2nd leg. Then their gate agents in FLL insisted that we should not try for the 1pm? next flight to NYC, but get our name on the then-empty 4? pm flight to NYC since we would be and stay "First on the wait list and be guaranteed to get on since X number had already missed their first leg so not make it."

The truth of their Waiting List system, which you will be lucky enough to get to know intimately if you fly "Spirit" airlines, is that it is not "First Come, First Served", but it is based on your original flight date+time (yes, they have people still trying for days even with no storms), then by when they bought their tickets originally, then my name.

Since flying "Spirit" airlines is Always A Gamble, it was almost funny, that our best shot to get my son and me home was to get flown to Atlantic City and find+pay for a NJ Transit inter-city bus from there until midnight on a school night! Their Beverages were not messed-up but you have to pay $2 for water. Yes. Pay for any time of water on the plane (Very Poor). Their Inflight Entertainment was very poor as well. Despite their sever lake of training, management, planing, problem-solving skills and abilities, rudeness (of about 2 of every 3), and horrible-useless-even-though-trying customer service call center with (literally)1-2 hour wait times each of 5 times we called.

Despite their utter ineptitude, I always thanked the staff knowing that I only had to deal with "Spirit" airlines these 3 days of excruciating pain and wonder while the staff were working for this horrible "Spirit" airlines until this albatross goes bankrupt.

$14 seat charge (So am I suppose to ride on the wing? Sit on the floor?)

Any airline that is going to charge additional for things that are universally included in the fare world over, such as a standard carry-on bag or sitting in an economy-class seat, ought to make these charges known up front and not spring them on us at the time of check-in!

Five a.m. comes early and I was in no mood to argue policy, so I crunched my bags into the container and stated, "Unfortunately, it only takes one stupid employee to destroy the market share, a little bit at a time.” Well, I guess stupid was the wrong choice of word because then the gatekeeper started after me yelling with rage, "You aren’t going to fly anywhere, bet me, I have the power to keep you grounded." Okay, I guess the gate keeper had a control and power issue! She asked me why I was so angry. I said, "Because you have the ability to resolve this and to retain a loyal guest and you choose not to.

You stand there with your rules in the name of compliance. But really you have no clue how much marketing money and effort it takes to persuade consumers to choose your service, and you don’t you care." I personally watched her turn 18 customers away and anger them, whilst one guy missed his flight and the Spirit motto was " sorry about your luck". Now I understand that at times they have reduced rates (if you’re lucky enough to get one). But does that give this arrogant multinational company the right to treat their valued customers like cattle, or that Spirit is doing them some huge service?

I did ask however 10 times, "are you sure taxes are included or else this is not important to me because my wife lives in the Dominican Republic and the free tickets would be pointless, be it the tax that is expensive not the ticket," the spirit supervisor said yes 10 times. I come to find out once I got home that taxes are not included so I spent $300 on hotels for 2 worthless tickets! I failed a class in college because I did not make it home on time as I planned. So I ask you to compensate me in a fare way by giving me two free 100 percent tickets to the Dominican Republic. It's only fair. You told me that was the deal and I have other witness.

In this age of information technology, the stupidest thing a corporation could do to make money is to have hidden charges in its fare. The airline hasn't made any announcements to its passengers about this dubious charge and only at the boarding pass counter I had been asked to pay $40 for my bag. That increases my air fare by $80 (or by 40%) on a round trip journey to NY. On top of it, the flight was delayed by 2.5 hours. The airport staff of this airline was also very unfriendly when questioned about the last minute baggage charges. When asked about the Spirit customer care number, the airline staff was reluctant to provide it and some were not knowledgeable of such a facility.

How bad can it get? Take this, when I asked the airline staff if there was a complaint book, they had nonchalantly said that the comments on the Spirit.com was their channel to receive complaints, a blatant way of conforming to their lousy attitude. It doesn't end there. A call to their technical support to lodge a complaint ended with the agent trying to sell me a Spirit credit card. Are they not serious about giving a good customer service, or is it that their staff are plainly dumb? I doubt it is the latter one that is fueling the former.

To add insult to injury, I was told on board the plane that if I needed a drink of water, I had to pay for it. In explaining the rational behind the charges, the flight attendant could not wait to tell me "that's why your fare is so cheap." Traveling to Jamaica for over 20 years has never cost me so much. Did I mention the attitude of the staff at check in? They were rude--a clear indication that Spirit does not invest in staff training.

The plane, 70 miles outside of Kingston, free fall approximately 25 ft. three times, within minutes. I cannot get over the loud screams from fellow passengers and my petrified daughter asking if she was going to die. Clearly, we went through a storm, one that a more skilled, experienced pilot would have gone around.

Overall, I felt that your airline is deceptive with their practices, does not consider the passengers' interests, attract unskilled employees and evidently provide no training for their growth. One thing is certain about Spirit--the airline is consistently bad in many ways. My awareness of your consistencies will keep my business away from you and naturally, future comments.

I talked to someone in India whom I could not understand (another issue that stuck in my craw), and he told me there are no available seats for that week in April I want. As a matter of fact, he told me there are no available seats in the entire month, as well as in March and May. What a ripoff. I am canceling my cards tomorrow.

At this point, I was furious and had no intentions of ever using them again. Then came the day of the flight. Little did we know there is a 40lb weight restriction on the checked bag we paid $33 to check-in. So we were tagged with another $25 fee. The personal item my husband was carrying was not an issue.

Then on the way back from FLL, the personal item was considered a carry-on and we were tagged with another $40 fee plus the $25 fee for being over 40lbs. And to make matters worse, I lost the $40 credit because our flight was 5 days beyond the 60 day expiration date. We are completely pissed about the whole situation and will be complaining on several sites, possibly cluing in CNN to get some exposure on this crooked company.

If you have a question or problem and call, all you can get is people from another country that you can't understand. That is the first thing that needs to be changed. Then it just gets worse! The baggage fees are terrible! It costs $33 each way for 1 checked luggage! Then instead of the usual weight of 50 lbs, it's lowered to 40 lbs. Then if you bring a carry on, the cost is $30 each way. You're only allowed 1 personal item and for women it's a purse.

I made the mistake of booking a 10-day long vacation on Spirit and with the baggage fees, I could have flown much cheaper with Southwest. I was also shocked that they are now charging for soft drinks and snacks! This airline should be forced to make some changes and to stop ripping customers off!

I will never travel Spirit again, they have got to be the worst airline there is.

There is no rating for this horrible airline.

There was just one obnoxious, rude lady to help 50+ people in line; shouting at us and herding us around like sheep to the self check-in kiosks. Another corner cut, self check-in which was very confusing for older people especially. When they asked for help, they were ignored or got major attitude. I felt bad for them and ended up helping several people on my own! Then when it was my turn, I ended up having to pay about $80 for my carry-on and checked bag. Sure, it's my fault for not doing proper research but my "great deal" ($55 flight) turned into nearly $150. I would have never flown with them had I known. It's a 45-minute flight and I could have found it with another carrier for $100 total at the most and no baggage fees.

Another scam of theirs is that they've lowered the checked bag weight to 40lbs instead of the standard 50. So when I put my bag on the scale, the ** said, "Um, ma'am your bag is 3.5lbs over, that will be an extra $25". After I started fussing, already furious to pay $80 for a service that should be included, she told me to move my extra weight into my carry-on. How could this make sense? It's all going on the same plane! If anything, the checked bag should be more than the carry-on. So like a fool, I had to open up my bags, start reorganizing and redistributing the weight. Then, my carry-on looked as if it would explode and my checked bag was only half full. Just stupid.

After I put my bag back up on the scale, I heard her snake voice said, "It's still one pound over. Twenty-five dollars". I was completely shocked at the pettiness. Again, I fly monthly and have never had anyone try to charge me for one pound extra. I am not a complainer, I'm not the kind of woman to whine and call attention to herself, but I really nearly lost my mind. I asked, "May I speak to someone who is not power tripping?" She didn't like that comment and replied, "Ma'am, I am the only one in charge right now". And I said, "Really? Maybe that explains why this airline **". I took out a pair of boots from my bag to get rid of that last little pound and ended up carrying them on the plane. She eventually said that my bag was 0.4 pounds over still, but she would "Let me slide" to which I replied with an overly enthusiastic, "Thank you so much! So kind!"

After our little battle, half of the people in the queue were practically cheering for me. Everyone was as equally as frustrated and disgusted as me at this woman and this awful business! Then of course, the flight was delayed with no explanation for one hour, causing me to nearly miss my connection. Then on the flight, no water. Nothing. They would charge to look out of the window if they could. Actually, watch out because maybe that's coming next. I spent the whole flight listening to people's complaint and countlessly heard, "Never ever again". There was even a famous hockey player on my plane who was totally disgruntled! He even said, "I would never fly with Spirit again even if they paid me!" Amen!

Three different reps told me I could change the flight, I was on hold for 30 minutes at a time. The last rep said they had the wrong information. In one of the transfers I was given a salesman trying to get me to buy some Spirit product. Aarrggggh!

Yes, I use Spirit because it is cheap. It sure isn't good...sardine-can flights! Zero should be one of the choices...or negative 10!

Passengers began to demand answers but agents left and called the Port Authority police. The sign still said 11:30 as we boarded after 2 pm, and we had to wait another 90 or more minutes because Spirit only had one mechanic available, and he did not have the parts he needed. Why? Although we were not allowed to disembark, we were charged three dollars for a drink of water! That is an absolute outrage!

We arrived in FLL over twelve hours after we first showed up at LGA. Vacations were ruined, cruises were missed, and rental car reservations automatically cancelled due to the complete failure to manage the flow of information. I wrote to Spirit which is handled by a third party. No apologies were offered, and no assumption of responsibility was given. No instructions were given on how to redeem a supposed comp flight "within 60 days". Who will hold this airline accountable for failing to maintain sufficient ground crew, adequate parts, and for keeping customers in the dark and against their will without even offering a drink of water?

I asked Jabriella, "If that flight had a mishap or tragedy, or if the passenger sitting in my assigned seat was arrested, would Spirit accept responsibility for passing erroneous information to my son and immediate family? Would she accept responsibility, on behalf of Spirit, for causing emotional distress for all concerned parties?". Most importantly, where is the security on the airplane? If I never boarded that plane, how can Spirit lay claim that I was seated in Zone 2, Seat #3F, Sunday morning?

After all of this time, over an hour, between the two calls, I asked for a supervisor, as the price of my two tickets more than doubled in that time frame. Once I got the supervisor on the line, I was told that no one can do anything about the price of the tickets. I do not believe that, something can be done when it is not the customer's fault that this situation happened.

I was also appalled that everyone I talked with does not speak English as their first language! With our economy as it is, it would be great if we were speaking to Americans who I could understand and not have to ask over and over any questions that I have and need an answer to! Also, there is a promotion on their website, $15.00 off a booking; we put in the code and it said that it was not recognized. They all really need to have a hard look at their site for future users; not just for me.

I have booked my two tickets with US Air and got them for less than Spirit! I will be sure to tell all of my friends not to use Spirit. First, the customer service was awful and the fact that they are not even in the US, tells me that I must use another airline.

Fast forward to this afternoon; when I was supposed to fly from LGA to DTW, it was raining so a delay was understandable. My boyfriend was scheduled to take a Delta flight to DTW at the same time, using a voucher to do so. After several postings of delays, one of which was an announcement that the flight would be departing three hours later. Ten minutes later, the gate was told that the flight was completely cancelled. We were told that we could go back to the ticket gate to get a refund but that we had to get our baggage back from baggage claim first.

I quickly called my boyfriend to tell him that I would not be able to fly and we had to reschedule as soon as possible. Delta was less than helpful, saying there was nothing they could do because every other airline was departing, except this particular Spirit flight. I got my bags and got to the counter, only to be told that I could get a refund or reschedule for the next morning. I was denied standby. Even after explaining that my boyfriend was flying into a town he did not know and that Delta was denying a change in ticket for less than a $300 fee, the ticket agent was rude and suggested only that I figure out how to fly tomorrow.

In the end, my boyfriend is now in Detroit without me and I am sitting at home. I have just checked the Spirit website to find that all other flights to Detroit went out this evening with barely a delay. I was given no explanation for the cancellation and I do not appreciate not being given any options.

When arrived at the airport on 02 Sept 2011 (after a long line because not many counters were opened), I found out that the bag was not charged so I could not take it with me. I had to pay for it at the counter which was more expensive. Also, my daughter had used her credit card and did not have it with me. Therefore, since I was counting on taking the bag on the plane (and could not take it), I had to leave my bag in the airport losing all the money I spent on the products that I had bought. And since I could not wait on my daughter because I was about to lose my plane, I had to leave my bag like a garbage. The representatives there were not nice and acted like they did not care about a customer.

The nightmare started the moment I called Spirit for baggage procedure. I was initially told that I had to pay for each bag twice--upon leaving DTW and again after arriving in FLL. Then, I was to repeat this process when boarding the flight from MBJ. The baggage price at the time was $15 a bag. I was told that I would be charged the same rates returning home. I then called AMEX for help. AMEX finally got Spirit Airlines to agree to send our bags all the way through without the bags being charged and checked twice. Spirit Airlines also wanted us to leave the TSA boarding area and process in all over again. AMEX also got them to reconsider this procedure as well. Finally, Spirit Air agreed to allow us in the terminal; we just needed to process internationally.

To my surprise, Sprit Airlines created a new policy as of August 1st that passengers must pay for carry-on bags larger than 16"x14"x12" and advanced seat assignments are available in different prices (if booked online or over the phone). The only way to avoid the charge is to check in at the airport. I also found out while we were checking in that the baggage fees had changed. One bag costs $43 plus $25 in fees and these fees were charged to our AMEX Gold **. We also found out that the maximum weight for bags with Spirit Airlines was 40 lbs. and not the average 50 lbs. like most airlines. In Florida, my seat had been sold twice so I had to accept another seat to continue.

On August 17, we arrived at the airport in Jamaica at 1:00 p.m. and checked in at 1:20 p.m. At check-in, we were charged $111 for two bags. The original flight was scheduled to leave at 4:08 p.m. but we were told that our flight was delayed (no excuse given). Later, we were told that the connecting flight in FLL would have departed by the time we arrived at the Fort Lauderdale Airport. While we were departing Jamaica, we should have been landing in Fort Lauderdale. We were not scheduled to leave Jamaica until 5:50 p.m., which was actually 6:55 p.m. in Florida.

We were informed that we had hotel, food and transportation upon arrival in Florida. But when we arrived in Florida, there was none. We waited for 30 minutes before an agent finally gave us vouchers for hotel, food and transportation. The only thing we did have were new tickets for a 7:30 a.m. flight on August 18. I was forced to call and cancel a 9:00 a.m. appointment with a scheduled client for August 18. Then, we were told that we would be staying at the Sheraton with food and transportation. Arriving in Florida, they moved us to the Hilton Gardens, to Hilton, then, finally, to Fairfield Inn & Suites at 2081 Griffin Road, FL 33312.

All the hotels were full within the area so we just upgraded our room at the Fairfield Inn & Suites. We waited for over an hour to be picked up and transported. We checked in at 11:03 p.m. so there was no place to purchase food. We were forced to order out for food delivery. We finally got some rest we needed to be at the airport at 5:30 a.m. on August 18. The boarding time was at 6:20 a.m. It was on time but we were never given a reason why we were delayed in Jamaica. So far, no one has ever taken responsibility for this terrible incident.

He arrived at the airport the following day Tuesday, August 23, 2011. After they made him take things out of his luggage claiming it was 3 pounds over (he was ready to pay the difference), he left it behind. When he arrived at the gate ready to board, the flight attendants closed the doors 10 minutes early, refusing his entrance along with 3 or 4 other people. My brother of course, stranded in the airport for over 12 hours waiting for the 6:47 PM flight to San Juan PR later this evening, arriving at midnight with no one to pick him up at the airport since our mother's house is 2 hours away. My brother is mentally challenged, even though he may not look like it, still 8 hours later can't figure out why they did this to him; without any explanation. He didn't understand much of anything and it breaks my heart to know he was left stranded by Spirit Airlines, broke and may not board on the next flight.

It's another story with my mother. I booked her flight on August 4, 2011 from San Juan PR to O'hare Chicago IL for Wednesday, August 24, 2011. Because of the hurricane Irene and possibly the next one, flights in the San Juan PR area have been closed or canceled. This is where customer service comes in and the calls we have been making. It seems we cannot get a straight answer from anyone. The people spoke too fast, asked questions about offers we care not to get and understood little or no English. We tried the Spanish line as well. They seem not to understand the weather and the cancellations in Puerto Rico, yet they kept telling us everything is fine and the flight is scheduled on time; when the news there says different.

The Spirit website has been down for hours and because of the bad weather, my mother and uncle have no electricity and their phones kept getting disconnected. I have been on the phone with customer service for the past 2 days and have accomplished nothing. The people were really incompetent, have offered no resolution, and my mother will most likely lose over $600 dollars she had paid already. A little over a month ago, her aunt, cousin, husband, and 4 other relatives including an infant used this airline. They went through a horrible experience, was left stranded, and had to spend 2 days at a motel. I'm sure if they would have told me about this airline, I would have never gone with Spirit. But unfortunately, I did. I understand flight delays, bad weather (we cannot predict Mother Nature) but airlines should offer a resolution, not make the problem worst.

I really don't know if anyone can help my mother, Spirit Airlines sure hasn't done anything despite all the calls made. They didn't even gave my brother any vouchers although I'm sure the prices in the airport are so high it wouldn't even begin to cover it. Yet over 12 hours stranded, my mother's flight canceled and Spirit has not rescheduled it due to hurricane Irene, even though their website claimed it would waiver it, one of the calls made to customer service wanted to charge her almost an extra $300 dollars to change her date despite of the website's waiver. I know customer service is in another country, they must be because why else would they assure you everything is fine when it's not?

We have been as polite and tolerant as we can be, but there is so much a person can take before losing their nerves. My mother is old and has many health problems. Please don't ignore this letter. Flying through this airline would be a first for my brother and my mother (hopefully the last, never again), and even though they haven't officially flown with them is as lousy as it could get. The worst customer service we have ever experienced, a real bad nightmare. I am limited on the things I can do and say as my brother is stranded in Atlanta GA and my mother in Ponce PR 2 hours away from San Juan airport. I live in the Northwest suburbs (Chicagoland) in Illinois. Thank you for your time.

Monica **

NOTE: 0 star should be an option

I booked a flight in December of 2010 from Boston to Ft Lauderdale from 8/20-8/23, round trip. When I originally booked the flight, I had an early departure from Boston, with what appeared to be a direct connection to FL. Since I made the reservation, you have changed my itinerary at least 8 times. The last email notification was sent to me in June of 2011. I learned yesterday, 8/19, only after logging onto their site, that I have to spend about 11 hours of my first day of vacation either in the air or at an airport.

It is unbelievable and unacceptable that they're allowed to make changes to the itinerary without prior notification to customers. Why not tell customers that are redeeming points that in order to redeem the miles, they have to be flexible? Because I didn't pay out of pocket for my trip, I'm penalized and treated unfairly. Tell customers upfront that they're not important versus asking what time they'd like to depart. I think it's unconstitutional and unethical that an airline be allowed to make whatever modifications without first confirming with the customer.

I called your customer service number. I reached someone in a totally different country with a language barrier and thick accent that made it nearly impossible for me to understand. Therefore, it was very difficult to communicate effectively. I spoke with a rep yesterday that offered to cancel my flight and credit me back the miles after. I voiced my disgust about the schedule changes and additional flying time. The only other option was to pay to get on an earlier flight (Really?!) Today, I spoke with another representative that totally dismissed my concerns. This has got to be the worst customer service in the world. They show no sympathy or empathy for customers. Instead, they offer other options to "quiet" the customer. I don't have the names of the reps, because this behavior and lack of concern is expressed on every interaction I have ever had with the airline and not specific reps. I am shocked they're still in service. I guess it's true that "you get what you pay for".

Everybody, during the time of our flight, was complaining on how bad the service was. It was a real disappointment. The flight was freezing cold all throughout and we had to find clothes to cover ourselves since nothing was provided (not even a glass of water).

This is ridiculous. I would like my refund and you cannot get through to a live person.

We arrived at the airport three hours ahead of time and were told by the Spirit representatives that Sam could not be checked in or fly to Peru without a notarized permission paper from us. They said that there was a specific form that was downloadable from their website, and that it was a requirement of the country of Peru. Volunteers abroad were stunned. They send over 16 year olds from the United States into Peru all the time, and had never heard of such a requirement. They spoke with the Spirit desk and implored them to allow Sam to board, as this paper was not required by Peru. Spirit refused, but said they would hold Sam's seat until the last possible moment.

I was at work over an hour away, and scrambled to get a notarized paper together - wondering if it was indeed the right form since they had said that it had to be their specific form - and got to the airport 23 minutes prior to the flight's departure.

At this point, Spirit said that they had already given Sam's seat away and he would not be able to board. They were also unable to fly Sam out to Peru until the 9th of August, a week after his medical internship was due to begin. After much haggling and not leaving their desk, they finally agreed to at least refund me the price of the original ticket which is $890. As a result, volunteers abroad kindly booked Sam on an American Airlines flight the next day at the cost of $2250! I was assured that American Airlines did not need the permission paper, neither did Peru but he had two of them with him just in case. Sam arrived safely in Peru without ever being asked for the permission paper!

After emailing Spirit multiple times, and emailing their CEO Ben Baldanza, I have received one response which states that travellers are responsible for having all documents necessary for the country they are travelling to and not ever addressing the main issue that Peru does not require such a paper from a 17-year-old volunteer. They have been unable to show me where on their website is this downloadable permission form, or where I could possibly have read that he needed this form in order to fly. But of course, we know that he did not!

I had to take time off work, we nearly got into a car accident rushing to the airport. I had ridden my bike to work that morning so my 20-year-old daughter had to rush and get me in the car. I wasn't able to find her 9-year-old brother who was asleep under his covers, and consequently left him at home alone. Thankfully, my neighbor was able to get to him before he realized he had been left.

This was the most stressful day of my life. It was the first time my son had travelled alone, and I am a very organized person and made sure he had everything with him that he needed. I had to spend another $1400 on his airfare as a result of Spirit's mistake, and they will not admit they made one. I'm asking them to reimburse my $1400 but clearly, they refused to accept any responsibility. I have so far submitted this case to the Better Business Bureau, and I am prepared to go to small claims court if this attempt is unsuccessful.

When he was brought to the airport by the person who was taking care of him until his flight, he was told by the nastiest girl that he wasn't going to get to fly home because I didn't pay the unaccompanied minor fee of $100.00. This had upset him terribly, after being left by his mother he thought that he would never get home. The woman that was with him said he was so upset she had to explain that he wouldn't be coming home. Imagine that? How can anyone do such a thing to a child? They charged an additional fee of $38.00 to my account without my permission. It was a total of $138.00, plus $142.00 for the ticket.

He was never taken cared of on the flight; he said not a single person talked to him, or walked to the bathroom with him (what am I paying extra fees for?). To top off the horrific day, they never sent his luggage which has his birth certificate, social security number, all his school, doctors and other paperwork in his luggage. That was yesterday, and we still haven't heard anything about his belongings as of today. I have NEVER in my life been so upset for anyone in my life, as I am about this. I want a full refund for everything. I will never Fly Spirit Airlines again, neither will our family! This was the airline of choice by our family for years.

You really need to decide whether you want individual travel experiences with Spirit, which is usually predicated on consumer cost consciousness, to be overwhelmed by pushy travel insurance sales practices.

As a financial services professional, I will say you are not helping our image or your own.

My return flight was late in taking off, just under 2 hours. The jet was new and their computer was down. That finally was resolved but then we sat there for another 40 minutes to get traffic control to clear us. You would think that this flight crew would do the decent thing and offer complimentary beverages - did not happen. The funny thing was when we finally got to the gate the announcement was we hoped you had a pleasant flight.

Spirit Airlines is a joke. From charging a ridiculous amount of money for a carry on, from charging for coffee, and from being a combined 3 plus hours late, this airline should be boycotted

On the day of the flight, May 5, I checked in online to discover there had been an aircraft change and the seats were no longer available. I called Spirit and was informed the change had been made on March 17th, which is approximately six weeks prior to the date of the flight. I was further informed by the representative that nothing could be done apart from using the difference in fare as a credit on a future flight.

I fully understand that flights and aircraft change, which is oftentimes beyond an airline's control, but that is not the reason for my objection. I believe that Spirit had an obligation to notify me on or around March 17th, when they were aware the product they had sold me was no longer available. It is not a sophisticated software issue to generate an email and I'm certain their information technology system has the capability.

When Spirit became aware of the change, I should have been given the option of either booking an alternative departure date, using the ticket as credit for a future flight or canceling my reservation in order to book a first class ticket on an alternative carrier. I don't think it's particularly difficult to connect the dots why Spirit has made the business decision not to inform passengers of material seating changes to their reservation. It is also noteworthy to add, if I had attempted to cancel my flight when I learned that the big front seats were not available, Spirit's policy is not to refund the passenger's money and to charge the changed fee on a future flight.

It was only after a fifteen minute battle with a supervisor that they did finally agree to credit me. The problem was I was placed in a seat that I wouldn't have purchased. It's one matter if the passenger has this information six weeks prior to the day of the flight, but quite a different one to have it four hours prior to departure.

To sell an individual product A and then deliver product B without notification is an unethical business practice, which is nothing more than a sanitized version of bait and switch. As soon as Spirit was aware they were unable to provide the class of service for which I paid a premium, they had a clear obligation to inform me so that I would have had the opportunity to change my travel plans.

Gary A. **, MD

So after seeing this i just told him" let them go and sit down" and this man came to me and attacked me. He told me and I quote. " do you work here? Be quiet, shut up, you don't know what you're talking about, mind your own business , shut up and sit down, did I ask you? no right?" and he kept on and on. I was so offended.he was so unprofessional. Never in my life did I felt so offended. This man had ruined my whole airplane ride. Even If i was wrong, and gave my opinion on how he was treating them, he had no right to treat me that way. He passed a line, and his professionalism. Very rude, unprofessional. He kindly could of told me " mam I understand,but I have to do my job, thank you" and that's it! I never ever want to fly with spirit!

The representation said the only difference between the Barclay's card and the new card issued by Bank of America was that you will earn 2 miles for every dollar spent. With regard to the Barclay's card, after renewing my membership this year, I was not informed that it no longer included membership into Spirit's $9 Fare Club. Spirit now does not offer free membership into that club with any Free Spirit MasterCard account.

My daughter-in-law is living in Guatemala, but at this point in time she doesn't have residency. It is in the works and takes a few months, and generally more to get it.

She took a flight to Ft. Lauderdale to go to Canada for a couple of weeks, and on her return flight, checked into the Spirit counter in Lauderdale. The agent informed her that she would be required to purchase a return ticket to the US, or she couldn't fly. She explained and provided proof that her residency was in process, and produced her tax ID, car registration, and copies of bills related to her house showing she owned property. They still refused to let her board and she had her six-month-old to deal with at the time. The agent said that if she purchased the return ticket and was allowed entry into Guatemala, she would get a refund.

Refund? From Spirit? You have to be kidding! So, now she has a useless ticket, no refund, and countless phone calls go unheeded. Just another "hidden" charge among all the other things they do.

But, on the brighter side, now they are charging for carry-on, and if you really need a carry-on, there is finally overhead space. Before, if they boarded by rows, the overheads were crammed with things that had NO relationship to what a carry-on is actually like. The people in the rear start filling all the front overheads so they can get their baggage closer to the front. I was under the impression that the overheads were related to the seat area. In this case, the front passengers had to go to the back of the plane to use an overhead, and that meant waiting until the plane was empty to get to their carry-on. When I complained about a guitar taking up 90% of the space, no one really cared. My carry-on had to go in the baggage hold, and it was all I had. So now it's an additional 45-minute wait at the arrivals to get my bag because they didn't enforce the carry-on size regulations.

The counter staff are generally nice, the stewardesses are worked to death with complaining passengers and tend to be really bitchy, and will try to confront you rather than comfort you. "One more word about it, and I will have you removed from the flight" attitude.

It is cheap travel, and you get what you pay for, but I will suffer the BS as I know the ropes, and it does save you a considerable amount of $$$$.

I called them and after talking to different reps of Indian origin (including the manager), they said they sent an email before renewal (which I never received) and that the contract (which I do not remember signing) said about this automatic renewal fee.

Now, I cancel the card but cannot get them credit the fee that they illegally and unethically are trying to collect. Also, I cannot terminate the membership because the system does not allow me to do so by email. Even if they explain how to do it, they never send a confirmation. It is unfair and illegal to put the customer and his/her property in the hands of thieves that use the law and Internet to favor their interest and disturb people.

I got the refund from Spirit Airlines less $20 for their admin charges. On returning back to UK, my travel insurance company wanted a letter from Spirit Airlines to say that Flight 922 was cancelled on 8th July due to bad weather conditions. I spoke from UK to different persons, one of whom a supervisor. The two staff said that Spirit Airlines cannot issue such a letter by e-mail or by airmail letter.

Finally, the supervisor gave me an e-mail in New Jersey office which was incorrect. So far I have sent 12 e-mails to spirit airlines which were incorrect and some bounced back. I have spent about 35 for telephones (I am with Virgin) with no success at all.

Can you help me in getting the e-mail address of their CEO Ben Baldanza in Miramar or New Jersey? I will be grateful to you for this help. Thanks. **

Once on the plane, the flight was delayed for more than two hours because they were fixing the washroom. We ended up traveling with only one washroom available. Furthermore, the cabin wasn't properly pressurized. Flyers were complaining about an intense ear and head pain. Then on the way back, I was charged for bringing my laptop as a carry-on. It's completely outrageous.

First of all, who said that the kid’s age is 2 1/2? When I was purchasing the ticket, the lady on the phone said as long as your son is not 3 years old yet, he is fine. Of course, I flipped out. I called the manager; she took forever to come out. When she finally did, she took no exception or no understanding-- as if money grows out of a three. It was their employee’s mistake to tell me the wrong information over the phone, and I had to pay for it. Taylor thanks for nothing.

Aside from that, your booking agent in Spirit is unwilling to help because they already have your money. If you would like to make any changes you are being charged with penalties and worse you will lose the full amount you paid for the flight.

Because of the poor customer service, I will never use Spirit again and any school or group traveling should stay clear of this airline and their group department. They don't look after the best interest of their customers and they advertise falsely. Don't waste your time, go with other airlines because in the end you will pay more and get less with Spirit!

I just got off the phone with a Michael ** from their customer service office in India. (How fun he shares that name with a famous movie director.)

This company is EXTREMELY shady. PLEASE, people, beware!!!

I've been over-billed. I tried to cancel my membership (which I never wanted in the first place. I just wanted the cheap fare). I couldn't log in to their website to do so, so I went to their "password reset" option for a few days running. I NEVER was sent an email with my "new" password and information on how to access my account online. However, they did send numerous emails weekly regarding their promotions. Funny how they can do send out those kinds of emails with no problem, but not my numerous requests for password resetting. Please note: many complaints you'll find online share common theme...that is, their website "doesn't work".

I am in the IT field and know my way around websites. This is deliberate on their part. Clearly, they disabled certain functions on their site so that you won't be able to use them. Most common, in my experience: logging in, requesting a password reset, applying dollars-off coupon code, and checking in online to save $5 off baggage fee.

Well, these thieves also have NO 800-number on their site. It's virtually impossible to get to their "customer service" unless you go to Google and research to see what their phone number is. For future reference, it's 800-772-7117.

After going back-and-forth for 40 minutes with a customer service gentleman (and in fairness, he WAS a kind gentleman), who, I assumed, was in India based on his heavy accent, I was transferred to his supervisor, a "floor manager" named Michael **. (Seriously, if you're going to choose a fake name, is it because you want such a popular one that when someone tries to Google you, there would be a zillion search results?! Next thing you know they'll have a "John Smith".)

They won't refund your money. I explained that I am not in a financial position to afford the $59.95 charge; that I was charged unjustly; that I'd love to travel if I could, but that at this point in life, those $60 need to go for rent, food and gasoline. They don't care. I explained how I'd been trying to cancel for days and couldn't get through. Next thing you know, they're billing my card. I wasn't allowed to cancel, I couldn't log in. This entire operation is shady! I was finally given a $59.95 credit for future travel--which is great, assuming I could afford to travel, which I CANNOT at this time. Oh, and you must book and pay for a flight within 60 days of receiving said credit,or lose it altogether. UNBELIEVABLE, these people.

I told Michael ** that he should be ashamed, and that I knew HE knew he worked for a shady company with poor business practices, and that I hoped one day he'd leave it and go to a reputable one. Indians are generally such good people, and they truly believe in karma. Well, this Michael ** needs to watch out, because what he has coming back to him is unreal.

Spirit Airlines is bad folks, please don't fly them, even if you think it's your only option. They are rip-off artists and have no customer service. They'll place you on hold forever in the hopes that you'll get fed up and hang up. It's very frustrating because they have no empathy or sympathy and will absolutely NOT refund your money, even when they've taken it unjustly. Beware, please!

I asked if I could get a pass to wait with her at the gate so she wouldn't be by herself for 3 hours. I was told she was "old enough" to go by herself. Otherwise, she didn't have to go to the gate just now. Unfortunately, there's not much you can do in that terminal unless you go through security, so we just stayed out. I checked the board at 7:15 and it said the flight was "on time". I returned to the desk to ask about this and I was told that the board just hadn't been changed. "In fact, the plane's coming at 10:38 now," the desk attendant almost laughed. When I asked her name she turned her name tag over and said, "Kelly.”

I called Spirit, even though they don't have a customer service number, and the representative, a man named "David **" (based on his accent, I doubt this) told me that the plane was now not leaving until 11:42 pm, and that since I'd been inconvenienced, I could go to the counter and ask the Spirit representatives to help me find a flight on another airline. By the way, the shuttle service stopped running at 1:30 am, so my daughter would have to be at LAX for over 5 hours before she could get a shuttle or I'd have to pay $75 for a cab.

I went to the counter and told them what "David **" said and they chuckled, saying they don't have any relationship with other airlines and they never help customers make other arrangements. I then asked for a refund, which they seemed to process since I did get receipts, but a day later, nothing was deposited back into my account. I called Spirit again and was told that I'd have to complete my credit through Orbitz. Orbitz flatly denied this, saying that they take no money from the customer so they have nothing to do with the refund. I tried calling a corporate number for Spirit, but if you need assistance, you're referred back to their website. I finally called my bank who told me I'd have to wait a few days to see the credit so I don't even know yet if Spirit actually initiated a refund or not. I couldn't find another flight, so my daughter is here at home and couldn't make it to her conference, which is for teens with a specific medical condition that she has. Spirit was totally unapologetic and rude. I am so sorry I ever got hooked up with this unprofessional and terribly run airline.

I felt this was absolutely unacceptable, as time was taken off work by the individual who provided transportation, and they all had to stay in a hotel because of this, all at my expense. I am very dissatisfied, as I feel they were not appropriately accommodated. I was speaking with an agent by the name of Roberto, and when I asked to speak with a manager, he stated, “The manager will only tell you the same thing I told you.” In closing, I would like to request that this matter be looked into much more thoroughly.

Now they just did it to me again for our November trip. We are not leaving until after 6 pm when we were supposed to leave at 2 pm. Once again I have wasted money on park tickets and hotel so I can arrive after 9 pm. I also can't use the service Disney provides to take care of our luggage at that late hour because it won’t arrive in our hotel until after midnight. As conveniently located as Spirit Airline is in Atlantic City, I will never fly with them again because they can't be counted on. Whey make reservations in advance when there is a 99% chance it will be cancelled? Two times are just too many. Also, the flight in May was overbooked and they were looking for people to give up seats for free tickets. At one point they were offering up to 3 free roundtrip tickets because nobody was responding. Stay away from this airline. We missed our family reunion lunch that was planned for over a year because we had to take a late flight. We paid for park tickets in Disney that we did not get to use for that day.

Anyway, after standing in line for at least an hour and a half we finally get up to the counter. The agent had to personality at all--the vibe she gave off was "I don't want to be here and I don't really want to help you but I have to.” She took another 30 minutes to get us checked in and when we asked about the fee, she said there was no way around it and we could talk to customer service if we wanted to. When we got to our gate, we sat there for about 15 minutes and we noticed that everyone was leaving. We overheard someone saying the gate number had changed--no announcement was made by Spirit. When we got to the new gate, we settled in and started feeding my daughter her breakfast. After a few bites, we were told that everyone needed to leave the area with our belongings and form a line outside to get re-checked in. Now my daughter is fussy and hungry. We were one of the first ones at the new gate and now we were at the back of the line.

While in line, someone asked a Spirit employee if we needed to have anything out and she said no. But when we get to the agent at the front of the line, she tells us we need our passports. After we get through that, we are being searched again like if we were going through security. After that, we ask for a gate check for our stroller and the agent asks if we have a connecting flight from Ft. Lauderdale (which we did) and she asked for our boarding passes. My mother-in-law, who had already gotten on the plane, had them because we didn't think we needed those boarding passes just yet. When we told her this; she questions us with a tone that made me feel like she was scolding us. Why would we need it if we were picking up the stroller at the gate in Florida? When we tried to explain, she just cuts us off and says "forget it forget it."

We finally get on the plane and we just sit for almost an hour. No announcement was made as to why we were not moving--they just kept asking us to be patient. The flight attendant in our section was rude and loud--very condescending. And she was a supervisor. Can you believe it? Before we landed, she came on the speaker with an announcement for people with connecting flights. She said she didn't have any information for us but as soon as she did, she will let us know. We were concerned and pretty sure that we would miss our connecting flight. When we landed she came on the speaker again and announced that all of our planes would be waiting for us. We were very excited as this was the first good news we had heard all day. We couldn't believe they would wait for us knowing that we still had to pass immigration. We rush through immigration anyway, which took us five minutes because they graciously gave us priority because we had a connecting flight. And when we get to the check in counter to check in our luggage (less than 15 minutes after getting off the plane), we were told that all of our "waiting" planes had left us ten minutes prior.

What? They tell us they would wait and leave five minutes later? **. Of course we are all angry--and there were about four other families (flying to different cities, not just Vegas) that were affected. There were two agents working. One girl kept her cool and was very professional. I noticed another passenger yelling at the other agent (Kathleen) who had a smug smirk on her face and said she loved her job (after being asked if she enjoyed her job when Spirit caused so much inconvenience).

After 30 minutes of waiting, we finally get a supervisor out on the floor and he said the delay was due to weather. That's funny because Kathleen told us that it was Bogota's fault-air traffic control or something and there was no rain or wind--so what weather caused us to be delayed? Total **. Again, no reason was given while we were waiting to take off. Oh, but here's the icing on the cake--there are no more flights going to Las Vegas so we have to stay over night in Florida. And they try to offer us a discount at a hotel. A discount! What a slap in the face. No meal vouchers, no discount for a future flight for the inconvenience. They see that we are travelling with a baby and all they want to give is a discount? Not even transportation? What an insult. We didn't even bother to take this compensation. We tried calling customer service and they were of no help. Luckily, we knew someone that lived in Florida that could put us up for a few hours.

The next morning, we get to the airport and have to fly to Detroit first. We get to Detroit and the check in agent there was rude as well. She didn't tell us what gate we were leaving out of--isn't that normal for a check in agent to do? Anyway, so we ask her and she spoke to us as if we were inconveniencing her by asking. We get to the gate, and what do you know? Delayed again. Only for 15 minutes but still. We finally get home to Vegas and I am so ** that I decide to voice my complaints and send an email to customer service. Jira responds back to me and basically gave me copy and paste explanations and apologies. And just that. The sorry was too little too late. By the way, no one throughout our return trip said sorry. Anyway, Jira had the nerve to also say at the end of her reply that she hopes we don't judge Spirit for this one inconvenience. One inconvenience? That's as insulting as the compensation they tried to give us. I thanked Jira for her time and asked for the contact information for the corporate offices for Spirit. She gives me the same email address that I emailed the first time. I call her out on this and ask for a physical address. I am in the middle of sending my long letter to corporate. But I doubt it will go anywhere.

The next item was that the plane was experiencing some weather that we weren't going to hit or the flight staff was just having some fun. But the passengers were screaming and yelling out, "God, don't take me." We heard the plane nose dive at least three times. A poor woman in front of me was so afraid that she was screaming, crying and her body was trembling so bad.

Did any Spirit staff say one word? No, nothing. Then, the crude man next to me yells at her, "I wish I had my knife so I could shut you up." It sounds like a threat to me. But did any staff come over? There was none. This same family had a baby, that was crying, and another man yells, "Shut that ** baby up before I do." Did anyone come? None.

People were screaming and crying and never once did any comfort come from the flight crew nor staff. I was terrified, and I am not the type of person who gets easily frightened. I will never travel on this airline. I will tell everyone I meet about how bad it was and I will discourage anyone from using this airline. I tried calling the customer service number but after holding for 30 minutes, I gave up. I would like to know where the air marshals were. Spirit is not at all an airline worth trying, and I feared for my life, from some of the passengers, as well as the horrible flight. Good luck

Next those words on the Spirit Airline website: For members who purchased a trial membership with their flight, your membership will automatically be billed as an annual membership upon the end of the 60-day trial period.

I know the tickets are cheap but we were appalled to find out that we couldn't even get a free glass of water during the entire flight! The seats on our planes were ridiculously close together. Something fell out of my purse during takeoff and I literally could not reach the ground to grab it because my head hit the seat in front of me. I couldn't go any further so my unknown item had to stay on the ground until we landed.

On one of our flights (PUJ to FLL), we watched in shock as one of the male flight attendants rudely snatched a beer out of the hands of a passenger because he was trying to quickly drink it before takeoff. Before getting on the plane, this gentleman was told that it would be okay to bring beer on the plane but the Spirit Air staff failed to tell him and his party that they were not allowed to drink it. It really made no sense, seeing as how they sell beer to drink on the plane.

The staff, in general, on our flights was not especially friendly or accommodating. It was like we received the bottom of the barrel on every level possible. At this rate, based on general consensus, Spirit Air will be bankrupt by 2016. Although I doubt it, maybe Spirit Airlines is a glaring example of "getting what you pay for" so I will definitely think twice about flying "cheap" again.

When I related that to the ticket agent she said, "Well, they lied.” We could have flown American one day early and stayed in San Juan cheaper. Their customer service is nonexistent. Except for one ticket agent in San Juan we were treated with gross rudeness and inefficiency. We arrived at DFW two and a half hours before our boarding time and we barely made the flight. Spirit only had two desks open to check in a full flight. We had a layover in Ft. Lauderdale. Shortly before arriving there, my husband asked a flight attendant if we would change planes there or continue on in the same plane. She replied, "I have no idea. I am done for the day."

When we arrived in Ft. Lauderdale we were told to deplane and take everything with us. At the gate we asked what gate we needed to go to for the last leg of our flight to San Juan. The ticket agent said we would be reboarding this plane in ten minutes so just stay right there. Really? We had to haul all our carry-on luggage of this plane to reboard the same plane in the same seats in 10 minutes. On our return flight, when we had the layover in Ft. Lauderdale, the ticket agent at the gate told us to go to Gate H6; our flight would leave from there.

While walking down the concourse in search of beverages, my husband happened to notice our flight was leaving from H8 not H6. No announcement was made on the public address system. Had my husband not noticed, we would have missed our flight. They charge for everything. Water is $3. We were very surprised you didn't have to pay to go to the toilet. We have flown for the first and last time on Spirit Airlines. I am writing this hoping that I can warn other unsuspecting travelers to save yourself a lot of time, frustration and especially money. Do not fly Spirit. The economic damage was that we paid at least $300 more for baggage than we would have paid on American.

There were families with babies and children. We asked why and were told the crew did not show up. Hello?! The crew did not show up? Are we saying there is only 1 pilot at a time in Orlando or only 1 Spirit Airlines plane in Orlando? We were told we would be on the 3:11 pm flight. Well, by the time we got up to the desk, all available seats were filled. We came home and are now on the 9:11 pm flight. I do hope it is not cancelled. Spirit gave us each a $50.00 credit. Not enough...not close.

We were supposed to be at a rehearsal dinner for my nephew's wedding. It was to be a long-awaited family reunion. These activities cannot ever be repeated. Spirit is about the worst airline out there...if there is one that is worse, I feel sorry for those who have to fly on it. Their website is not user-friendly. They charge for everything possible. Their attendants are not always nice and they are just very unprofessional. For example...yesterday and today they used the incident about Rep Weiner to advertise calling their sale the Weiner sale...there were other comments that alluded to Rep Weiner's anatomy; very crude at the least.

I mention this just to demonstrate the lack of judgment on the part of Spirit Airlines' Management. Are there standards they should adhere to? Too bad if there are not. Our family lives only 20 minutes from the airport Spirit uses so I guess I will not stop using them. I am just glad to have an opportunity to get this off my chest and maybe a free flight for me and my husband. Thank you for listening.

When returning on 5/16/11, I dropped my sister 1 1/2 hours prior to flight. When returning the rental car, I ran into an emergency. My phone died. My sister could not even reach me. She explained the situation to supervisors that were there. The supervisor even confirmed that she did see me drop my sister and has seen her waiting since then. She told me that she has to charge me $125 change fee, although they did not change my flight. They just put me on standby for the next flight. I was 30 minutes late. Although I told them that I don't reside in Florida, they told me to start making phone calls to get people to pay for me. They were really rude. They reduced the limit on the luggage by 10 lbs. and wanted to nickel and dime for everything. However, they advertised that they are the cheapest. After calculating the fare of $177 plus $120 round trip fee to checking luggage and carry on and $125 fee, that ticket cost me close to $500.00 round trip to Florida. In my years of traveling, this is the worst I have ever had.

I will never travel with Spirit. And I will run a campaign against them. I will let my neighbors, friends, family, and co-workers know all their hidden agenda so that they won’t fly that company. They put you in a trap situation. I told them to try and authorize the card. They were trying to get $250, although they saw that it could not go through. They rather take $125. While they were doing the same thing to me, they did the same to 5 other passengers around me. Moreover, they never returned my sister’s American passport. When I tried to call their customer service, they told me that I would have to fly to Fort-Lauderdale and speak to their ticket agent. They don't have a number for them and that they can only help me with a reservation. They could not give me any other number. I asked for a supervisor. They transferred the call to their co-workers who pose as a supervisor and who told me the same thing. Just another tactic to get money out of people, they keep telling me that they can sell me a ticket to go to the airport to get it. Anyway, if they try to use it, we filed a police report on the passport and also called the federal authorities.

I booked a round trip flight for my mother (through Orbitz) from Atlanta, Georgia to Kingston, Jamaica. Both flights - departing and returning - stopped in Florida. Therefore, she took a total of four flights (two flights for departure and return for the destination(s)).

Well, we checked in only one baggage at the Atlanta airport - which I paid for (in person and with my credit card). So, upon her return, I contacted the Spirit Airlines call center to pay for the one baggage. Well, I was told by the call center that I would have to pay "two" baggage fees.

When I tried to explain over and over that I only paid one baggage fee for my mother's departure flight from Atlanta to Kingston (with one stop in Florida; hence two separate flights), the call center person told me that their systems only showed a checked bag from Florida to Kingston, and that I will have to pay two baggage fees upon my mother's return.

I tried explaining to the call center personnel that I had the credit card receipt to prove that I checked my mother's baggage from Atlanta, not Florida and they couldn't care less. They just kept on repeating that I would have to pay two baggage fees upon my mother's return. And, they also told me to call Orbitz. Furthermore, when I requested to speak to a supervisor, I was put on hold for prolonged periods and/or the call was disconnected.

This is ridiculous, I was only charged one fee for the two flights that took my mother from Atlanta to Kingston. Why should I have to pay two baggage fees for her two flights returning from Kingston to Atlanta. Furthermore, the call center didn't care to even have me send in the receipt showing I checked in my mother's baggage in Atlanta - they only cared about "what their systems showed".

I will never, ever use Spirit Airlines again. After you add up all the fees for this or that, you might as well book a flight with another airline at full price. Worst, Spirit changes the rules without any avenue to address a customer's complaint - as they did to me. Spirit Airlines first charged me one fee for two flights, destination to destination, only to charge me two baggage fees for the two return flights, destination to destination.

I talked to your representative Christopher ** for about 34 minutes (he had difficulty speaking English). He put me on hold several times while finalizing the reservations. He confirmed that the additional cost for the "big" seats of the round trip was $198 above the regular seats for the two of us, plus taxes and fees. I was charged $1120.80 (this included baggage charge). I found out that Mr. ** had been a representative for about a month when he made this reservation.

12/27/2010. When I tried to copy the boarding passes for the return flight, I found out that we were not booked in the "big" instead, we were booked in the regular seats. When I called the 800 number, I eventually talked to manager Michael **, who said I only paid for "big" seats one way. He put me on hold for an extended period of time (40 minutes or so) and indicated that he had listened to the conversation between Mr. ** and myself. He concluded that Mr. ** had informed me that the $198 would only cover the "big" seats one way. He told me if I wanted the big seats on the return flight, I would have to pay an additional $198. The $198 was paid reluctantly so that I and other passengers could get home comfortably.

As I said before, I knew there would be additional costs to book big seats. I wanted to be comfortable on the long ride and I knew it would cost additional money to talk to the agent to book these seats. In light of all of these, why would Mr. ** conclude that I only wanted "big" seats one way? Why wouldn't Mr. ** suggest that I pay this extra for these big seats to increase his commission and Spirit's? Bottom line, a small amount in this case but what other fees did he neglected to charge? Mr. ** made a mistake and it cost me additional fees. Spirit, your representative messed up. You owe me an apology and a refund of the additional fees.

To Robin of Brooklyn, NY October 28, 2011; If you read this, let's do something, talk to a lawyer or something. I can't let them keep my money for something I never even used. Spirit Airlines offers a "9 Flight Club" claiming that you can take advantage of all these great deals all the time. When in fact, it's virtually impossible to find one of these flights actually available. To join the club you have to pay a $40 fee. In the small print somewhere after signing up for this online, it states that your membership is automatically renewed annually unless you cancel before it is reinstated.

But in the large print, it also says, "you can cancel at any time! " (but not with getting your money back). And in the meantime, you will receive an average of one to two marketing emails from them per day. Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date (of which I had no idea had approached), I saw a charge on my credit card bill for 59.99 from Spirit Airlines.

When I contacted Spirit (via email, because they do not publish a customer service phone number) to tell them how upset I was, they said, "Sorry, all annual membership fees are non-refundable." I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.

I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish. Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now, I get nothing and they still get to keep my money. They owe me 59.95

When I arrived back at the AC Airport 2 days later, I asked a policeman who I should report a theft to. He informed me that I had to file with Spirit Airlines since they had checked the bag. When I went to the Spirit Air representative I was told that, sorry, I was out of luck; claims must be made within 4 hours. However, if I wanted to claim it on my homeowners policy they would assist me. Neither the police nor the airline were even remotely interested in following this up as a theft. Apparently the baggage handlers and inspectors are aware of this and have carte blanche to take whatever they want.

How many people unpack within 4 hours of landing, and check every item in their suitcase? And if you do try to call the airline it is usually impossible to actually get through to a human. I really did not have any hope that I was going to get my GPS back, or be compensated for it, but I couldn't believe that there wouldn't be someone wanting to see that thefts like this are stopped. There is not even a way that you could tell how rampant this is, as no one is keeping records!

Until someone decides to do something, don't pack anything that you don't want stolen when you check in for a Spirit Air flight!

After explaining the problem, all I was told was that I had to pay $110 to change my flight to the original time. Frustrated, I accepted thinking that once at the airport I could better explain the problem to an American Spirit employee. At the airport when finally I reached the counter, I explained the problem. As my name was brought up on the monitor, the female employee informed that I also had been over charged that instead of being charged the initial $224.00 + the $110.00 I was charged $512. The employee was very sympathetic and took some notes and informed me she was to report the anomaly once she finished with the flight boarding.

On Dec 6, when I returned and called Spirit again, I was back in India. I explained that I needed to talk to a Spirit manager stateside not in India. After a long wait, I was connected to a supervisor that explained that my complaint would be looked into. Not satisfied, I sent an email to Spirit. On 12/13/10, I received an answer back from Jira xxxxx Corporate Consumer Relations explaining that if from 5 to 7 business days, he/she would be following up with me. But so far, I have not heard from anyone with Spirit. I have read with interest may other complaints similar to mine and fell I am stuck and lost my money with Spirit and I have nowhere to go to further make my rights stand.

We had our flight from LGA at 10:50 am to Ft. Lauderdale and connection flight to Cancun. When we came to LGA, the boarding was on time but then we waited for twp hours in the plane until departure. Obviously, we missed our flight form Ft. Lauderdale. The Spirit gave us next day flight at 10:50 am to Cancun which was also delayed for two hours. They didn't provide us with hotel and food. We had to spend 20 hours in airport. My three year old daughter was very tired. We lost one night at the resort that we paid in advance. Also, they closed the terminal at night between 12-4 am and kick you out so you have to do all the security check again.

On the way back again with Spirit, the flight was delayed in Cancun for two hours when we came to Ft. Lauderdale. We had to go through immigration and custom then take our luggage then check in our luggage then go through security again. In order to board, we had only 40 minutes because the connection flight to LGA was also delayed we had a chance to catch a flight but not with Spirit.

After all huge lines in immigration and customs, no one gave a **** that we had connection flight and a small child of 3 years old. When I tried to ask a Spirit employee at check in to assist us, she moved her shoulder like I'm bugging her and move on her way. We had to wait in the line and when it became our turn it took the employee 30 minute to process two bags because she didn't speak good English, wasn't familiar with computer. It took her three minutes to press one button and was confused.

I noticed that in Cancun, Mexico airport, the employees actually work, polite, friendly and speak better English than in Ft. Lauderdale. Everything in Cancun was faster 10 times and they treated you with respect and as human being not like in Ft. Lauderdale, they treated you like trash. When finally we checked in our luggage and had to go through TSA check, when I asked the guy, "Please can you let us go without waiting in the line?" He said follow the procedure and turn his head. So obviously, we missed our connection again and had to spend the night again in the airport.

The Spirit customer service and their manager rude and not cooperative. I've been asking for a supervisor, his name is Isaac *** and been told he is dealing with medical emergency which was lie. Because when we've been running to our gate and came there on the screen, it was still saying that our plane boarding. The guy there told me the plane has left and to go to customer service and the guy that told me this was actually the supervisor. I found out it later he just didn't want to speak with us.

I had to go look for supervisor wandering in terminal asking if someone saw Spirit supervisor and finally somebody pointed me to this guy. As usual, they didn't provide us with hotel and food. When I tried to ask him why nobody from Spirit assisted so as we do not miss our connections and why his workers are so unprofessional and rude, he was smirking at me and giving me some *** details and rules.

Spirit treat people like dirt they made my daughter, 3 years old, to suffer. Also, I noticed in Ft. Lauderdale all the SPIRIT flight always had been delayed. The TSA workers made old women on wheelchair stand up to the screening and it's not like she was suspicious. This worker was choosing on her own who will go to the screener and in about 150 people, she was choosing only particular people that didn't looked like her. When they were saying that LGA is the worst airport, do not believe them. The Ft. Lauderdale airport is the worst and the people who work there. Why, in Cancun airport the restrooms are clean. The terminal is clean. Workers are nice and speak better English and actually doing their job but not in Ft. Lauderdale.

Online bookings are not created by the airline, they are created by the passengers. While I certainly understand your error and we wouldn't want to lose your business, our policies are quite clear and holding to them is one of the reasons that we can keep our fares as low as possible. We appreciate your business and strive to provide the best customer service possible coupled with the lowest fare to offer you the perfect choice of Airline. I apologize if this causes any inconvenience to you, however, I cannot honor your request for a refund. Reservations may be cancelled or modified at least 24 hours or more prior to the scheduled departure date.

When a cancellation occurs, a credit voucher (credit shell) will be issued for future use. The credit issued can be applied toward a future booking, but all travel must be booked and completed within one (1) year from the original booking/purchase date. When booking the new reservation, there will be a service fee of $100 if done online or $110 through our reservations call center.

Remember, your ticket is non-transferable and it is non-refundable, if you fail to cancel your flight within 24 hours, you are considered a no show and your entire reservation is cancelled and deemed void. All unused portions of your travel, that have not been cancelled online or through the call center are forfeited permanently. Thank you for contacting Spirit Airlines.

12/11/2010 02:17 PM

I made a error and put my name on a trip I bought for my daughter for Christmas. I made another reservation for my daughter. I would like my money not a credit.

If I don't get money back instead of credit I will not do business with you again.

A few months before our trip, we get an email from Onetravel that Spirit Air had to change our itinerary. So now we had one stop. Did not seem like much of an issue. On to the trip. We drove to Chicago and had the hotel shuttle take us to the airport. We checked into Spirit check-in and the customer service was mediocre. We get to our connection in Ft. Lauderdale and had a short layover, then we get boarded, which they do by zone. The problem there was you could hardly understand the announcer over the speaker. It was like Charlie Brown's teacher...wah wah wah.

We get boarded and seated and this plane has no leg room and when I say no leg room, I am talking you can hardly bend over to put your things under the seat due to you would hit your head. We sit on the tarmac for about 25 minutes then they tell us they have an engine that won't start (which happens and that was understandable) but the flight attendants are rude!

I would rather have the issue before we get into the air. So they have us get off the plane. We have to go to another gate and check back in. We finally make it to Jamaica and we all had a wonderful time at Couple's Tower Isle Resort! Great experience! Then the big let down again. Back home to the airport where the check in attendants made no eye contact, were extremely rude and treated you like you were herded cattle! We go through customs, etc. Finally get on our flight back to Ft. Lauderdale and have to wait again on the tarmac for around 30 minutes, which of course concerns those who have a short layover which was us.

During the flight, mind you, you can't even get a cup of water. Everything is by credit card purchase only, no cash. So if you need water, you have to have a credit card and pay $3 for a bottle. Then at least three times during the flight, the pilot was announcing and trying to sell their airline credit card and offering extra points for this. At this time, I am understanding why they are doing this, as this is the only way they can get customers to come back.

This entire trip, every person we came in contact with said they will never fly Spirit Airlines again. So we finally land in Ft. Lauderdale and the usual happens where the seat belts come off and everyone stands up to depart the plane. In the middle of this mess, the flight attendant, whose every announcement was contradicting herself and had the entire flight confused. They start stating that those going to Chicago will need to hurry and fill out the custom form (which they could have had on the plane for all of us) then go to baggage claim and take our luggage back through customs and go back through security and come back to the same plane. All that is understandable, as it is the law, but to tell us we need to hurry up in the middle of all of us standing and trying to get those who were going to Chicago off the plane first was a total joke! Total mess.

Then I get selected to go through the special security which held us up another 15 minutes or so, as they are calling our names over the intercom! I can't stop them in the middle of a security check so I told my husband to run down there and tell them I have been detained in security out of my control! I finally got my things running to the gate and got on board and they gave our seats to someone else! We wanted to sit together to discuss the wedding and reception we were going to have back home. We paid for seats together and that is what we should have received! I then find out that the couple next to me was detained the day before and had to purchase seats on our flight, even though her flight was detained due to weather.

This by far out of all the traveling I have done was the worst experience ever! This airline is not accommodating at all and I feel that those who had to fly to Chicago and were rushed like herded cattle should receive compensation and not their points but a refund. This caused a lot of stress for a lot of people and the fact that their airlines staff is rude makes the entire experience horrible.There were things obviously out of some of control and this airline needs some serious training.

We proceeded to the second agent and with all documentation, the ticket agent slammed the paperwork on the counter for me to fill out, made a phone call to the plane and came back and told me it was too late for the flight. Mind you, other people were in front of us and behind us (with luggages) going on the same flight. The ticket agent appeared to be able to get on the flight with no problem. If the ticket agent would have look and didn't feel overwhelmed, she would have noticed all of the documentations were completed. I asked who was the supervisor and she pointed him out. Due to prior knowledge and experience, we walked off the lines. It was 8:10AM and proceeded to security, showed his identification, the ticket and the unaccompanied minor was able to board a flight. I communicated with Henry via text for a good 30 minutes making sure he was okay and waited until the plane took off.

As I proceeded to the Spirit airlines counter back to the same ticket agent and asked to speak to a supervisor, they sent over an assistance supervisor. The supervisor was standing at the back with a cell phone and observing my situation (keep in mind, your lines are still long for the next flight). The assistance supervisor was unable to help me, unable to answer any of my questions, could not believe he was able to get on the flight. After she called the plane and verified that he was on that flight, the ticket attendants were concerned with covering this up. After 10 minutes, she left me standing at the counter with no intentions of retuning to address my situation. Therefore, I am making you aware of how we were treated, how understaffed this airline company is, how this airlines does not follow there own protocols and with how unprofessional your staff members are. Thank you.

That's understandable. What was not understandable was the fact that the only other flight that was offered to us was 3 days later. Our trip was only 4 days. This airline flies daily out of Myrtle but they said were full and that, "We can't do anything about the weather. We will give you your money back and you can see if anybody else has any flights." I had to travel to Wilmington, NC to get a flight out the next day. I incurred another $400 in expenses.

I was amazed at the nonchalant attitude by all the staff. I am sure nothing will be done but I do know that I will never use them again. I am confident that we are not the only ones they have this policy with and that eventually it will catch up with them. You know what they say, "Karma is **."

I called customer service and explained that there was a mistake but was told the same thing as everyone else. It would be a $110 per passenger change fee, plus a $79 fee for the increased cost of the flight. The customer service rep was apologetic but could do nothing to help us. He said that if we had noticed the problem within 24 hours of making the reservation, he could have changed it. There is now nothing we can do. I don't know how the computer made the change. Maybe it is programmed into the logic to change flight times to the least expensive flight, thereby allowing tickets to remain for the more expensive flight times. Then passengers are responsible for checking their itinerary and if they don't, tough for them. We have seen this basic complaint from many people on this website. We only wish we had come to this website first, prior to booking on Spirit. First time on Spirit and it will be the last time!

The worst change, however, was totally ignoring our return date and arbitrarily/unilaterally making it a day later with a 5 hour layover in Ft. Lauderdale. This was completely unacceptable as we have employment commitments. I was on the telephone in a holding pattern for over an hour getting the runaround about a mechanical issue (someone has telepathy as the flight was not until February) and alternately flights were cancelled. ,Note I only booked these flights two weeks prior so one would think the airline would know if the flights were not going to be available both internationally and domestically.

Of course I could reach no one stateside at all. I spoke with two very patient individuals in India who were obviously working from a script. India: "No I can only credit you for another flight." Me: "Well, no, I will never fly your airline again so that really will not do any good." India: "That is the best I can do." Me: "Let me speak with someone in the US." India: "We cannot do that. There is no one there to speak with." Me: "Let me speak with your supervisor." India: "Very well, I will check on you every two minutes to see you do not get disconnected." Me: "Very well."

So after several two-minute check ins, I finally spoke with the supervisor. He acknowledged the entire flight was canceled so everyone booked had to be re-routed. Same on the return. Claimed there were no other flights. There may not have been at the discounted price but online, there were other flights still listed. When I pointed that out, he agreed to credit my card back for the entire amount. Then I demanded the return of the $59.99 special $9 fare club. That was located in another department (still there in India). Finally transferred and told it was non-refundable. Got it at least cancelled but will have to try to go through my state's consumer protection authority. Now, during the limited actual discussions, I could hear in the background other phone answerers having a good old time talking, laughing and generally cutting up.

I received the required "I'm so sorry," but clearly they were not feeling my pain nor my anger. Had this occurred closer to the actual wedding date, it might have been irreparable. I turned around and booked on my standby, the more reliable US Air, but at an additional $500.00+. I spent one hour, 21 minutes and 37 secs. on the telephone waiting for service with possibly seven minutes of all that time in a primarily one way discussion. I will never fly Spirit and I strongly advise others to avoid it at all cost. Do not join the club. As far as I'm concerned, this was no more than a bait and switch.

So after several 2-minute check-ins, I finally spoke with the supervisor. He acknowledged that the entire flight was canceled so everyone booked had to be re-routed and same on the return. They claimed that there were no other flights. There may not have been at the discounted price but online, there were other flights still listed. When I pointed that out, he agreed to credit my card back for the entire amount. Then I demanded the return of the $59.99 special $9 fare club. That was located in another department but still there in India. Finally, I was transferred and I was told that it was non-refundable. I got at least cancelled but will have to try to go through my state's consumer protection authority.

Now, during the limited actual discussions, I could hear in the background other phone answerer having a good old time talking, laughing and generally cutting up. I received the required "I'm so sorry." but clearly they were not feeling my pain or my anger. Had this occurred closer to the actual wedding date, it might have been irreparable. I turned around and booked on my standby, the more reliable US Air but at an additional $500.00+. I spent 1 hour, 21 minutes and 37 seconds on the telephone waiting for service with possibly 7 minutes of all that time in a primarily one-way discussion. I will never fly Spirit and I strongly advise others to avoid it at all cost. Do not join the club. As far as I'm concerned, this was no more than a bait and switch.

Days after they approved my credit card request, I did the first transaction with that credit card, and then never I have received the 15,000 miles. I called the credit card operator, they say I am not going to receive the 15,000 miles, and not receive any reimbursement for the $39.95,

I tried to contact Spirit.It is too hard, even at their website you will not find a contact tab, it was already removed. If you called them, you find an automated system, always refusing to speak with somebody, so is waste your time. I am feeling cheated. I need to receive what they offered me without fights.

I chose seats, paid $72, and printed boarding passes. At the airport, having boarding passes and just a rolling carry-on each, we bypassed the check-in step and went to the gate. There of course we found out that we would be paying $45 each to carry on those rolling carry-ons. We further learned that if we had bought the right to carry on those bags minutes before from the counter outside security we would have saved $15 each. Of course we did that on our return, paying $25 each for the privilege of checking our carry- ons and having to wait at the carousel.

We further learned that if we had purchase $50 seats the carry-on baggage charge would be waived. It's been a long time since I felt so abused, taken-advantage of, and ripped off at every turn of a simple transaction like boarding an airplane. My trip cost me an additional $212 for the standard and usual condition of choosing seats together and carrying on one rolling bag each.

Your website is misleading. Your baggage and seat selection policies are predatory and heinous. I will never fly your airline again and will tell everyone I know as well I am also forwarding this letter to Travelocity, Trip Advisor.com Conde Nast Traveler

Their response can be found here: **. Basically their response is that they stand by their flight attendant who we complained about and are actually going to take disciplinary actions against the flight attendants who helped us during our flight down to Florida because 'they crossed the line'.

The next day we had time to have breakfast and enjoy some pool time before leaving, as I had planned but when I went to confirm that the flight was leaving on time, I found out it was an am flight instead of the pm flight that I thought it was. (Prior to reading all of these complaints, I thought it was a mistake I made but now I'm thinking, it was a mistake that they made. ) I would never have booked an am flight. I planned on enjoying some time on our last day.

I immediately called Spirit to find out what I could do to get home and was told I would have to purchase new tickets and they could not get me on another flight for 3 days. They told me that had I contacted them before my flight to change it, then it would have been a fee instead of new tickets. I told them how could I contact you to change a flight I didn't realize I was missing.

After this I had to purchase tickets from US Air for an additional $800 to get my family home. I just heard from their customer service and was informed there was nothing I could do to recoup some of the extra costs. It has been 10 years since my husband and I have gone on vacation and if we get to go on another one we will never use Spirit again!

I immediately called Spirit to find out what I could do to get home and was told I would have to purchase new tickets and they could not get me on another flight for 3 days. They told me had I contacted them before my flight to change it, then it would have been a fee instead of new tickets. I told them, “How could I contact you to change a flight I didn't realize I was missing?”

After this I had to purchase tickets from US Air for an additional $800 to get my family home. I just heard from their customer service and was informed there was nothing I could do to recoup some of the extra costs. It has been 10 years since my husband and I have gone on vacation and if we get to go on another one, we will never use Spirit again!

But in the large print, it also says, "You can cancel at any time!" (but not with getting your money back). And in the meantime, you will receive an average of one to two marketing emails from them per day. Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date, of which I had no idea had approached, I saw a charge on my credit card bill for $59.99 from Spirit Airlines.

When I contacted Spirit, via email because they do not publish a customer service phone number, to tell them how upset I was, they said sorry, that all annual membership fees are non-refundable. I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.

I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish. Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now, I get nothing and they still get to keep my money.

I even asked them how I would know the exact times of flights in relation to my true reservation if they no longer post full flights on their website. The supervisor didn't care. By the looks of consumer reports posted here and elsewhere, it looks like this is a common problem with this airline. I imagine if this happens worldwide and to hundreds of thousands of people, Spirit is making tons of money illegitimately. I would never deal with this airline. Something must be done to stop this consumer theft.

On October 14th, at 7:00 a.m., I was reviewing my emails and saw a confirmation from Spirit. It appears that the confirmation had me going to Myrtle Beach on the 1st of November, leaving Atlantic City at 6:20 a.m., arriving at Myrtle Beach at 7:46 and then re-boarding the return flight at 8:27 a.m. that same day returning to Atlantic City, which is an obvious mistake.

So I called their help line at 1-800-756-7117 and spoke to Jim and then to David. David told me that in order to get on the proper flights, I would be charged $110 per ticket (penalty) and would have to pay another $60 per ticket because the $25 flight was no longer offered. He told me to read the fine print. I told him that his offer was not acceptable and I requested a refund. I was on the phone over an hour with David. David claims that a credit was issued and I would not have to pay an up charge to change the flights.

To date, I still have not received any confirmation or denial of my requests. I believe that your online booking practices is a good candidate for consumer fraud and I would suggest that you review your offers to the consumers including all the hidden fees and fine print.

This is unacceptable since Spirit required me to purchase non-refundable tickets in advance, so now that they've change our itinerary, we have no options. I want to know what kind of ** policy that is! My mom has Alzheimer's disease and I won't have many more opportunities to spend time with her. I don't appreciate this bait and switch tactics that I feel is Spirit Air's policy. I know that I will not purchase any other tickets through Spirit Air, and I wish I read all of these complaints prior to signing up for another year of false advertising, also known as their membership!

I called 6 days later...still almost 3 months in advance to switch to the later flight and they told me it was an extra $110 per person plus another ticket fee. $300 to change a time that is 4 hours later? That's more than what is costs for a ticket. There was plenty of seating open on this plane, this is 3 months in advance, and it was for the same rate. I understand a fee, but $300 is outrageous! I spoke with 3 people and all of them said there was nothing they could do about it. When telling others about my experience, they all said they have had horrible experience with spirit also. I will never ever fly with this company again! I cannot wait for the day they go out of business! I will be throwing a big party!

On 9/28/10, Spirit sent an email saying there was a "schedule change", and that she had been moved to the 6:45 a.m. flight. She cant make that flight for obvious reasons. I called customer service, and they were only willing to reschedule her to a flight in the evening, arriving the next day. This is ridiculous. I spoke to a customer service manager, Mr. Zeeshan **,who was very kind, but stated that he was not authorized to re-book her on another airline with a similar schedule, but would refund the ticket. He also suggested that I send Spirit an email. I had no choice but to accept the refund, and find another flight. Unfortunately, I booked the Spirit flight months ago, and holiday flight costs have risen dramatically for this period, which, as you know, is typical for that industry. The only flight she can now make is a 10:15 a.m. flight that costs $658. I was forced to buy that ticket for nearly three times the cost. And it has a stop.

Master card could not help us, Spirit did not help us, and the Better Business bureau was a joke.Today, I received an email from Spirit saying that I signed up for news and bulletins from them. No way! IT was the most crowded plane I have ever been on.

I never had a problem with MCO's Spirit Customer Service, but in PR it is really bad. He had very bad manners, didn't even say hi! or have a nice flight! He called the TSA Officers and asked them to check my backpack and check me. I am a female and I am a retired Police CSI Agent and I understand the procedures but this guy from Spirit who's name is Eduardo *** with # xxxxx was angry! I felt like Spirit just stole $30 from my pocket with a very bad customer service from this guy Eduardo ***. I liked to travel with Spirit but now I just feel I have been a victim of the lack of respect by this guy you have working in PR. all I got was the shame of the TSA searching me and following me because he didn't liked me. Yes it was a shame. I have been mist had only personal items on it , and it measures 14"x12"x8". I am going to board the flight now and I feel harassed.

We boarded the flight with each of the personal items without any hassle, just like Spirit Airlines staff said. However, when we began boarding for our return flight from LGA, we were told that one of the same bags was not classified as a personal item and we could not board. It’s because the staff at the FLL airport "had made a mistake and we were lucky". Now we would have to check the bag and pay an additional $45 to check a bag at the gate (was a tall European guy and his co-hort Andres).

They offer him to a flight tomorrow at 9.45 am. There is another flight a 7.15 but he will arrive at 1:00 pm while I am working and my wife too. He will need to stay at Ft. Lauderdale airport until 8:00 pm. Maybe we can kiss him and convince him to stay at the airport until he has to take the flight back.

No more about this. It's not the first, it's not the second, but it will be the last issue with Spirit. People please fly less times but don't use Spirit anymore! Let them go to bankruptcy, and with them out of the market, we will be more tranquil.

We came to this country to avoid these bad practices in our place, but apparently Spirit has good lawyers that avoid any problem they cause. If someone knows a good lawyer that can go ahead with a class action against this company, please, post something here. Thanks.

It is now Sept 2010, I decided to use my credit and voucher to upgrade my seats for the flight I am taking with my fiance in October 2010 to get married. Spirit Airlines told me that I was not allowed to use the credit and voucher for seat upgrades but only for a new flight. What?! This is my money that I already paid upfront when I bought the flight in June that they canceled due to strike. I should be able to use these funds however I want, especially since I am forced to use it with them. I am sick and tired of Spirit Airlines. I know they are cheap but they do not take care of their customers in any way, shape or form.

This totally surprised me and my friend. We run to some internet point to try to get this unheard-of approval. At this point, there was no more time left to board, and our flight got canceled.

We spent $2000 later to purchase another ticket for Avanka airline. This new company told us that with the green card, they're supposed let us board the plane. Never mind the charge that they applied to the luggage and every single request you do on board. These people are totally incompetent, and I and my friend are totally committed to take legal action against them.

Besides the fact that the screen read "congratulations, you are approved". The person I had corresponded with refused to directly address that. It seems to me it's just an underhanded way to get you to apply for their credit card. Needless to say, the card has been cancelled. Spirit is always touting how low their fares are, but in reality, after all of the fees (bags) they are no cheaper than other airlines. Be wary.

Since I had just joined the Club an hour or two before, I thought it reasonable to ask for a Club fee refund but Spirit Air refused to do do. That "no-refunds for any reason" policy seems unduly harsh especially when the company must realize how they snare unsuspecting folks like me (a senior citizen) into purchasing Club memberships. Perhaps Spirit Air should sky-write "Caveat Emptor" using the vapor trails streaming from every flight they run!

Then another person was asked if he wanted to give up his. seat. He agreed so another person came aboard and took his seat by then its 5 pm. Another announcement came to get off the plane and wait in the terminal. By the time, we got in the terminal, they announced to re-board the plane. We did not leave Florida until after 5:30 pm. Mind you, I having a Pace ADA Paratransit car to pick me up at pre-arranged time. Missed my ride, had to call for another ride, had to wait longer for my ride home.

Being completely fed up and disgusted with my entire experience with this company, I called to get information necessary to pay off this balance through my bank online: my complete card number (only the last 4 digits were on the bill) and the mailing address. Barclays would not provide me with the credit card number. I asked how I was supposed to pay my bill if I didn't have the account number; they told me that I could pay over the phone or online.

At this point, I told them that I was in no way inclined to provide any additional private financial information to them. They told me that there was nothing further that they could do. So, I have a balance on a card that I never received, and never used, that I'm willing to pay off, but they will not provide me with the information necessary to do so.

Since. I'm trying to pay off this already late bill (consisting of only the annual fee on a card unused, and late fees on the annual fee), but they will not provide me with the information necessary to do so, I'm sure that my currently excellent credit rating will be adversely affected. I am conscientious and serious about taking care of my financial obligations in a timely manner, and am very upset that I am helpless to do anything further at this point.

Plane was filthy both to NYC and returning to Detroit. We checked in at the Spirit counter in NYC and WE had to take our luggage to the ramp at a different location to be put on the plane.

The flight was a bit late leaving because it was coming in from somewhere else. It docked at the gate, people got off and within 5 to 10 minutes max, we were boarding. No time for them to straighten out the plane. I'm wondering if the pilot had time to go and check the plane at all. Probably not. They rushed everyone in and announced that everyone be seated now! "We have to leave! " People were just getting on like normal and flight attendant was on the microphone telling everyone in a not so nice voice to sit.

If they continue like this, they won't be in business anymore.

Finally, have you ever been on a flight where when you are ascending the plane, it kept dropping and going up more frequently as we ascended. The passengers were screaming and crying. The stewardess got on speaker and told us to fasten seat belts. No other explanation before, during or after flight about incident. No one greeted us as customary when departing a plane. My mother who just turned 77 had to go to emergency room as she could not breathe and her blood pressure was over 160. I am just thankful to be alive so I can warn others about Spirit. Never will I fly Spirit!

Now, I realized they have to make a buck. but even people that cannot afford much are clean, and these aircrafts were all extremely dirty. There were Cheerios, candy, post cards from magazines all over everywhere. When my husband sat down in his seat, going from Myrtle Beach to Detroit, there was a food bag, and a drink cup setting on the floor. He had to pick it up before he could get his carry on bag under the seat. I found someone's boarding pass in the seat ahead of me from Las Vegas to Detroit, and we were in Myrtle Beach going to Detroit.

Again I realized they are in business to make money, but it sure wouldn't hurt for someone to pick up the crap in the floor. One of the flight attendants could do that. There were three on all our flights. It really made me uneasy to be on that plane. If they don't take care of the inside of the plane, do they take care of the workings of the plane, like the engines and such. Our seats were still warm when we sat down. I know for a fact that Pilots are suppose to do a pre-flight inspection on the outside of the plane, checking for loose bolts, bad tires and such and anything else that might be wrong with the outside of the plane, and they were not on the ground long enough to do that on any of our flights. This was a lesson well learned. We will never fly with Spirit Airlines again.

We were left to fence for ourselves. To add insult in injury Delta's flights were seriously delayed due to weather conditions and by the time we arrived in Atlanta, GA [a stopover scheduled by Delta], the connecting flight to Virginia had already taken off. By that time, we were exhausted, stressed and hungry. We had no choice but to find somewhere to eat real quick as it was already after 9 p.m. and eateries were starting to close and find a safe place for my son to sleep while I watched over him and our bags until the next scheduled flight out to VA [6:25 a.m.]. In the meantime, I was scared out of my mind as I never had to or even thought I would ever have to sleep on a bench in an airport. I will never fly Spirit Airlines ever again nor do I recommend anyone else use that airline regardless of how inexpensive their flights may be.

By the time they finish charging you for every little thing including carryon bags, you have pretty much paid for a first class ticket on another airline. I now have to fight to get my monies back from both the initial flight as well as the Delta airline flights. By the way, Customer Representatives at Delta Airlines were extremely helpful [as much as they could be under the circumstances] and accommodating. Highly recommend Delta Airlines!

I have emailed customer service only to receive a generic response that everything is clearly stated in the terms and conditions. Maybe they are, but especially in hard economic times like these, it is wrong to just take $80 out of someone's account without notifying them in advance so they can cancel before it's too late (which I suspect is their plan to take my money) or even make sure the funds are available if they still want the membership.

As a frequent Delta flyer, I have had them hold planes before if they had a number of people getting on a connecting plane. But Spirit told us that it is against all rules. As a way to compensate us, they gave us a food voucher for $9/each and gave us a room at the Days Inn (3 persons to a room). By now, it is a little after mid night. They had to split our group up. Some went to the airport in Miami. Some of us stayed in Fort Lauderdale and a few still don’t have flight info. The morning comes and we get to the airport. Now we are flying Delta and we had to pay for our luggage again after we had already paid Spirit. Then, the group that went to Miami didn’t have tickets. The American Airlines informed them that Spirit never paid them for the flight. Therefore, they couldn’t get on the plane. Nevertheless, we all made it home at some point. However, most of us missed a day of work, sleep, and sanity. Moral of the story: never fly Spirit!

I received a note under my door at the resort on the 15th of June, the morning before the day of our departure from the Cancun Airport. Talk about a panic attack especially since I had my two kids with us at the ages of seven and three years old. My morning began, remembering that this would be my last morning to enjoy with my family on our vacation, realizing I had to tackle a huge issue of trying to get back to Chicago. The first thing I did was talk to my travel arrangement leader there on the resort and we contacted Spirit Airline and were told that the pilots were on strike and that we were pretty much on our own.

My travel arrangement leader told me that this was the first time that he ever has seen such an ordeal. With the language barrier and me not a Spanish-speaking traveler, I had to attempt to get a party of six home by the next morning. My family and kids went ahead and ate breakfast without me and enjoyed the morning at the beach and in the pool without me. I first walked to a small market to purchase a ten-dollar international calling card and contacted Bookit and Spirit Airlines. Bookit told me that it was out of their hands and the issue had to be taken up with Spirit Airlines. I then contacted Spirit Airlines and was told that there was nothing they could do and that they would refund my money for the trip home, but was on my own after that.

Next thing I had to do, was walk back to the resort and purchase a day's worth of internet for twenty dollars in order to use my laptop to find a new flight home for six. While my family is enjoying their vacation, I sat down and proceeded to find an airline to get us home. I finally was able to find an airline through Continental to purchase at the difference of $431.48 out my pocket, in which at the least should be compensated for. This whole ordeal cost me more than money, it cost me almost four hours away from my family on the last day of our vacation.

The next morning went as planned and we left the Cancun Airport on time and landed in Houston but was then stuck waiting an hour because of a broken down plane blocking our gate. We then missed our plane from Houston to Chicago and were put on another flight to get back to Chicago. We finally arrived in Chicago at 8pm and were told our luggage did not make it on our flight, so we waited in O'Hare Airport an additional two hours. We finally retrieved our luggage at 10pm and made it back to our car where I drove straight home to Davenport, Iowa and arrived at 2:30am. Continental airline however took full responsibility for our inconvenience and made sure we were fed by food vouchers and that we were happy by the mishaps of their airline.

However, Spirit Airlines was responsible for all this chaos since it all started with their airline. The morning after we arrived home, I contacted Spirit Airlines and told them the story and they told me that they were going to refund me my trip home in travel vouchers. I then responded by telling them I wanted my money back not travel vouchers. I also asked them if they felt responsible for any of our inconvenience, which the person responded that's all they could do and the rest would have to be taken up with an e-mail. So here I am writing this letter and we will see how sorry the airline feels.

After spending 6 hours in the airport and paying for parking, we left without any help. We tried booking in other airlines but it was useless. Everything was either booked or too expensive for 12 people (which we had). On June 16, 2010, we were supposed to travel to PR but it never happened. We were in a bridal party and never made it. Only the groom's mother, stepfather and two children were able to go by paying over $400 one way per person without including the "refund" that Spirit was supposed to give us within 2 days according to an Asian lady who attended the call.

We spent a large amount of money for my brother's wedding which included hotel cancellation fee per room, car rental cancellation fee, money for custom made dresses which we never got to try out and was not given to us, tuxedo rental without return fee. We purchased clothing which we could not return to Burlington Coat Factory because we took it out on layaway because it was a lot of money spent and they gave us store credit which we did not want.

Most of all, I missed by best friend and brother-in-law's wedding. And that meant most to me because it was I who got them together. My husband was the best man and the groom's brother. Some things have a price while others are priceless.

I have heard of the strike they were having and decided to go to the airport of Santiago D.R., to see if we were going to be affected. Traveling back home was on 6/18/10. Which when I spoke with a worker from Spirit Airline. He stated yes we can be affected since they were on strike. I asked him to assist us in finding tickets from another airline, which I know they could have helped us with no cost at all. The guy stated it is not there responsibility to assist us in finding another airline ticket where we can fly out the date we wanted. He stated, if we can wait until the strike is over I of course let him know that no, we can not wait.

We did get refunded of our tickets, which as of 6/15/10, we have only been refunded half of what we spent with Spirit Airline. So, in continuing the long story or torture. In refunding us the money, I purchase it with my Bank of America Visa card so the money would not be in my account that quick. So we were stranded fending for ourselves. Oh, did I mention I was traveling with small children and I was struggling with my Spanish at this point of being upset. So there was a miscommunication.

I finally got a hold of my husband in Boston MA USA and he had to purchase more tickets one way and the only less expensive is from Santiago DR to JFK NY, $837.00. I live in Boston MA. So we had to take that flight with JetBlue, which I will travel with them next time. So in arriving to NY, we had to take a cab to the NY Bus terminal, which the cab ride cost me an additional $50.00. I have been traveling since 5am and it is so far very stressful with two kids. In purchasing the tickets at the bus terminal, we had to wait for the 1pm bus because the Greyhound bus over booked for the 12pm bus and we were not lucky enough to get on that bus in time. Oh, an additional $129.50 dollars for a one way bus ticket to Boston MA, for two adults and two kids under 6yrs old.

Traveling date again 6/18/10. I have had it at this point. Oh, Greyhound bus people who work with Greyhound, the most rude people ever for a question I asked. They gave me attitude. So from traveling from 5am, I finally arrived home at 7:30pm. Yes, the bus ride was 6 hrs long.

I am writing this complaint for the Spirit Airline who just did not care for the customer at all. Please give word out to people who may travel any time soon. I know I am. I have family and friends who travel constantly. Oh and the Greyhound bus in NY, rude when you purchase the ticket. The people you give money are rude. They do not respect you at all.

It is 6/24/10 and I have not seen the rest of my refund from Spirit Airline, like they are holding on to it. When ever I call to ask about the rest of my money, they state it will be in the bank. It will be now a whole week since I've been back from my trip.

I am diabetic and my surgar level was not in control with stress. Plus, I have a vision problem on my left eye and a nerve problem on my left side of my face. I have Bell's Palsy and is in recovery mode ("is a weakness or paralysis of the facial muscles. It occurs when the 7th facial nerve is damaged, resulting in a droopy appearance to one side of the face.") With this experience I had with Spirit Airline, the nerve condition on my face have been painful and I am still experiencing severe migraine which is the result of having Bell's Palsy. The point of my trip was to relax my nerve, In result with the airline, it has made worst.

She meant a good 5-10 minutes explaining all of this to me and gave me the phone number to call in the event of the strike. Needless to say, the phone number she provided was for customer service that was outsourced to India. I called three separate times and explained everything the woman in Atlantic City told me about rerouting and the people in India explained that they had no idea what I was talking about, Spirit had zero intention to reroute anyone, and there was nothing they could do, regardless of anyone's circumstances.

It's pretty upsetting to be in this situation in the first place, let alone spend 3+ hours on hold/trying to communicate with people whose first, and maybe even second language, is not English. I asked to speak with a supervisor, who reiterated the robotic talk of the original representative, and I once again explained the situation and he also had no idea. I asked to then speak with the supervisor's boss, who he indicated was a manager, but the manager was only speaking to people with flight cancellations. I was returning from Detroit to Atlantic City on Monday, June 13th. The flight was cancelled and I needed to make alternate arrangements, but somehow I was unable to clearly communicate that I was one of the people whose flight was cancelled. The supervisor repeated, in a louder and stronger voice, that the manager was only speaking to people with cancellations.

Despite my obvious frustration, considering it took hours to receive those pearls of wisdom from India, what angered me more was the fact that an American company would hire people from another country when Americans need jobs. As I am sure all airline people are aware of, booking a flight the day before departure is extremely expensive. The cheapest flight I could find was back to Atlantic City via AirTran with a layover in Atlanta. This flight cost an extra $205 plus $15 for baggage. All Spirit had to offer me was a $100 future flight credit, which did not help my situation, and frankly, have zero use for such a thing anyway since I will never fly Spirit again. I also tried to call the Atlantic City Airport to speak to someone, preferably the woman I spoke to prior to departure from Atlantic City, and was told by someone that my request was impossible and hung up on me. I find it really poor that I was given wrong information by the woman at the Spirit counter in Atlantic City and the customer service I experienced was the worst I've seen in my life. I find it unfair that the passengers were forced to pay extra money to get home because of this strike.

Due to all this, purchasers as myself with no knowledge of the air service business situation had no indication as to make any further research regarding a strike that would influence our decision of whether flying with Spirit Airlines or not. Even after this lack of information made available to customers, Spirit refused to provide fair compensations to stranded passengers, evidenced by myself as a cancelled-flight victim.

That credit offered for future flights is not only not attributed to my free Spirit account to be used on multiple flights, but only cover airfare for round trips excluding seat selection, purchase of baggage or even taxes, knowing that as a low-cost carrier the probability of a round trip amounting the totality of the credit is unlikely, specially to customers such as myself, and many others, who are members of the so called '9 fare club'. This credit is void once used, even if the total of the amount is unused, and leaves us customers with outstanding charges to cover in cash.

Not only that, but customers that spend incredibly elevated sums on purchasing round or one-way tickets on other airlines that refused to honor Spirit's reservations, as well as many others that simply couldn't afford them, or even accommodations for the time they were left stranded at airports waiting for Spirit to resume operations, were not acknowledged by the Airline in any way. This blatant abuse to the almost 16,000 passengers they advertise fly with them daily is more than reason enough to elevate a higher complain in order for our economic and moral damages be covered by these service providers that failed to provide just that.

The consequences are elevated expenses for accommodation, clothing, nourishment and transportation in the 6 days myself, and the person traveling with me, had to remain in a foreign country pending return to operations. Loss of vacation benefits and my place of work in my native country due to my unannounced and extended leave, that in turn prejudice me in the total time I could enjoy my lawfully entitled vacations for rest, which was not achieved under the stress Spirit Airlines subjected me and my companion on our extended stay. Moral damages due to the time away from home, in which major incidents occurred and that both me and my companion were not present to manage. That also caused us to incur in future expenses to solve on our return, as well as missed appointments and obligations that were not honored due to our absence.

Mind you, we are in a 3rd world country with limited access to any computer, telephone, or anyway to get home was no option. The first couple found a flight for 2 with US Airways for $764.00 one way for both. By the time they told us it had been a couple of hours, so we scrambled to get on the same flight because we were all together, but we had to use our own credit cards because no one could afford to pay for the others ones. So we got to book with same airlines, same flight for $1128.40 per couple plus luggage of $46--quite a difference in price, huh? Do you think the airline wasn’t using this strike to their advantage? But like I said we were at their mercy. So we paid this amount with the attention of hopefully getting our money back from Spirit.

When we got back I noticed that Spirit Airlines had left us a message on our computer that they were cancelling our flight due to their strike. Well, I don’t have a laptop and I was on vacation with not watching TV or using a computer. That’s usually what you don’t do on vacation. So when we got back we contacted Spirit and they said we are going to give you $563.92 back for your trip. That didn’t even pay for one RT ticket. We originally paid $925.84 plus $92.00 for luggage. As far as I’m concerned, they should have to pay what it cost us to return home. Not to mention they ruined our whole last day of vacation because we spent the whole day trying to find a way home. It’s not that easy when you’re in another country.

Spirit only gave us back $563.92 and left us to pay the rest of a vacation that already cost us $2700.00 per couple in the beginning. So right now I’m almost $700 in debit due to Spirit’s strike. You work all year to have a nice vacation; now I have to work even harder to pay off the debit caused by the airlines. My husband and I are in our 50s and believe this is not right to treat people like this. They ruin our only vacation after 38 years of marriage to the point that we never want to go anywhere out of the states and that I have to worry about being able to get home. Thank you for reading this.

I started to get upset and asked for a manager. The manager came out and handed me a list of hotels and said Spirit was doing nothing more and that the hotels in the area were giving a discount if I needed a place to stay and they said that was it. I asked them if they could call the car rental place and see if my husband was still over there so they could tell him not to leave there and let him know I was on my way and they say said no, they have too much going on. I couldn't get help from them at all. I ran over to the car rental and he had already turned our car in. We called Spirit on the phone at their 800 number and asked if they were giving any help to booking to other airlines from his phone and they said no, that it was up to us to do this.

Why I am seeing on the news and everywhere that Spirit is claiming to have helped people rebook is crazy to me. They were hanging up on people and telling them to move out of line. We were watching this happen while we were there. It happened to us. While I was on the phone asking if they were offering any hotel vouchers or anything, they said no, and I asked for a manager and they said they are to busy, and if I had a complaint, to write a letter and that they had to go and they hung up. We couldn't get anywhere and the people we met that were at the airport in the same boat we were said they had the same thing happen.

I was on hold for 30 minutes. When at last a customer service representative answered the phone, I was told if I was not flying in the next few days, I would need to call back at a later date. I attempted to cancel this reservation that I did not agree to through their web site. Of course they are continuing to bill me over $200 and they have a system where it is impossible to discuss my dispute with anyone from their company.

Please, let everyone out there know how careless this company is because this can happen to anyone. They just gave us $100 to spend with them. Now, what makes them think I will want to travel with them? This can happen to anyone and lose any kind of reservations they had. I was lied to by them and I wasn't taken care of by them. Companies like this shouldn't be out there to make business. I called to complain and all they said was, "Sorry, we can't do anything" when it's the airplane company's responsibility to find me another flight to my destination.

When I came to my house and checked my computer, there were plenty of flights from another company. They just keep lying and lying. Let everyone know! I didn't get no services for free. I work hard for my money. Where is customer service? I lost all the money in gas and toll, lost my vacation time since I can't even purchase another ticket with another company because my money is not in my account. And not only that, I will have to pay double to purchase another ticket from another company since I will have to buy it at the last minute.

When I told my brother that it was missing, he told me his daughter's camera was missing from her luggage and his stepson's sun glasses that were in a hard case were also missing from his checked luggage. I called Fort Myers TSA they stated that my baggage was not inspected and went straight to the Spirit baggage handlers. I called Spirit reservation number to obtain the phone number for the Fort Myers Spirit Baggage or counter and was told there are no phone numbers or internet contact that would help me. I would have to go back to the Airport to make a complaint.

This theft just makes me sick. To lose a personal item like this, the lighter means nothing to anyone other than myself. I have carried this for the last 44 yrs as a symbol of my Marine Corp service in Vietnam. Do not put anything of personal value that you can't afford to lose in your luggage if you are traveling Spirit Airlines.

Spirit got the benefit adding me to their Free Spirit World MasterCard rolls, but I did not get the benefit of the $125 savings. It seems to me that Spirit has violated consumer, commercial, and contract law, if not other law. In addition, their customer service/relations departments have been of no help. First, when I have called, they have kept me on hold for hours--54 consecutive minutes in one particular instance. Secondly, I keep being told to contact "Kathryn **" (actual spelling unknown). But for two days now I have called, asking for Kathryn ** and been told she is unavailable. I have been promised by Spirit representatives that Kathryn ** will call me back, but she has not. Thirdly, no representative or supervisor has been able to help me with this ordeal. They repeat ad nauseum that I could only have taken advantage of the promotion if my application had been instantly approved.

Aside from the blatant absurdity of this claim, I could not have been approved any more instantaneously than I was. I applied online, submitted my application online, and after a matter of seconds was approved. Nor does any requirement of instant approval appear anywhere in the ad, offer, promo or even the fine print. The only contingency is that the consumer apply and be approved (which I did and was) and use the card to book the flight (which I could not do because I was not given that option after being approved). Spirit has been giving me the run-around for two days, offering me no satisfactory solution. They can not advertise something, and then when the consumer has complied with the requirements and done its part, not uphold their end of the bargain or stand by their offer. Nor can they treat their customers this maliciously. The ad, offer, promo can still be seen on their website--try to book a flight on spiritair.com and it will appear after several steps (but before purchase and confirmation) on the page which reads "Confirm Flights and Purchase."

On 4/17/10, Flight 0705 LGA to Fort Lauderdale (depart 6:40AM - arrive 9:40AM) connect to Spirit Flight 2098 Fort Lauderdale to San Salvador depart 12:15 PM. We arrived at the Spirit counter at LGA at 5:05 AM, and got into a long line for processing by Spirit reservations agents. Three people were working at the counter, but the line was moving very slowly. At 5:45, although the line was still very long, one person left the counter, leaving only two agents to handle the crowd. At 6:00, some passengers not Spirit personnel, suggested that since many people were on the 6:40 flight, that these people be processed first. At 6:15, my wife and I were processed, and got to TSA security. After a few minutes, TSA realized that there was a time constraint for this Spirit flight, and advanced us in the line. We arrived at the gate around 6:27, and no one was at the gate counter. After two minutes, a junior Spirit agent appeared at the counter, and said the person in charge, Ramunda (I believe that was her name), was at the gate, and we had to talk to her. After another few minutes, she appeared and told us that we were late getting to the gate, and we missed the flight. At this time, the plane was still at the gate and my luggage on board.

There were at least two other parties besides ours, who similarly missed the flight. Ramunda told us that it was TSAs fault, that they took too long to process us at security, and that Spirit tried to facilitate us, but that TSA refused. This was not true. TSA was very helpful, and processed our group ahead of the others in line. I told Ramunda that we had a connecting Spirit flight, and asked her what our options were. She told us that we could take the next connecting flight to San Salvador. When we asked her when that was, she said next week, meaning 7 days later! Meanwhile, our luggage had been sent on to Fort Lauderdale. We then asked if she could get us on another Spirit flight to Fort Lauderdale that day, and was told that the flights were all booked and unavailable. We asked about other airline's flights to Fort Lauderdale and San Salvador, and were told that they did not have any information on other airlines. Throughout, Ramunda said that it was ours and the TSA's fault that we were late at the gate, and offered no help or suggestions as to what we could do.

Through our own efforts, my wife and I flew on Jet Blue to Fort Lauderdale that day (to pick up our luggage from Spirit), rented a car to drive to Miami, where we stayed overnight, and caught a Bahamas Air flight to San Salvador the next day. I estimate that these additional costs totaled $1,600, and we lost a day of vacation as well. This situation, was caused initially by Spirit not having enough agents at the reservations counter. In fact, we overheard one of the agents complaining that only two people were processing the passengers, and asking why a third person wasn't there. Then, there was no coordination by the processing agents at reservations, and a person at the gate counter (since Ramunda was at the plane) informing them that there were at least three parties who were processed and still to board. After the fact, there was no effort to assist us to gain a flight on Spirit to Fort Lauderdale, at least saving us that additional cost.

Finally, there was no attempt at all to understand the gravity of our situation and to assist us, or the other two parties in any way. The dysfunctional situation at the gate counter, in fact, continued over to the next flight, when Ramunda literally screamed at the passengers, because things were so disorganized. Throughout this whole experience, Ramunda's posture was that it was our and the TSA's fault, therefore, she would do nothing to help us. The only compensation that we were granted was a credit, not a refund, for the flights that we missed. This did not even include the luggage charges that I had prepaid.

I hope that this experience was an isolated incident, caused by a few employees, rather than representative of management's attitude at Spirit Airlines. If that is the case, then I would appreciate compensation for the money, approximately $1,600 less the credit, lost vacation time, and aggravation of this experience. I will gladly provide an itemized listing of my expenses. However, if this attitude is endemic to your organization, and personifies your marketing philosophy, then I will do all that is possible to dissuade others from flying Spirit Airlines, and the continuation of your business. I would appreciate a response to this complaint.

I said nothing else during the flight because today, if a customer complains inside the aircraft, the first option for a flight attendant is call security or call the pilot and land the airplane and drop you off. Male flight attendant on both flights there were unprofessional in the way they talked to me and my son. We were seating at the window 11F 11E on flight # 243 and on flight # 244 at the window 11A and 11B. Those seats are on the emergency window. The male flight attendant walked straight to us and said, "*** Do you speak English ***." "What?" I answered, "excuse me!" Then he answer, "Do you speak English!!"

At this point, I realized I'm in front of a person who has no knowledge of any customer service skills or professional manners to help or request information from public customers.. My answer was yes we do, then his answer was, "I need to hear that from him (my son)". And I said, "I'm his father". He stated, "I need to hear that from his mouth."

At this moment, I decided not to say anything else except I requested to have his name and his answer was Victor. Then he said, "what is yours!"

This shows that Victor need to enroll in a professional customer program or have him enjoy the underemployment line which is still getting longer every day. With this experience during this flight where I paid close to $800 for both tickets, the service that we received is not even worth $100 Hope this information will help others search for outside Country companies to fly to other countries beside US. I am proud of US companies but some companies are getting off line pushing customer to look for second alternatives.

I flew last year on Spirit several times, from Ft. Lauderdale to Lima, Peru--each time, delayed flights, surly employees, etc. I chalked it up to "you get what you pay for". But last May, I flew from FLL to Lima, and my flight was delayed from Lima to Pisco, where there is no commercial airport, just military. After the six-or-so-hour flight, we arrived in Pisco at about 11 p.m., then proceeded to be kidnapped on the plane, without food, water, or any decent answers as to why they couldn't land in Lima that evening. From 11 p.m. until 6 a.m. the next morning, we then flew to Chiclayo, where the airline dumped us off the plane, and we all waited until 11 p.m. that night to eventually fly back to Lima.

On this plane were elderly, mothers with babies, and many frustrated passengers. The pilots and rude employees went to their hotel and literally left us in a dusty, hot, and unknown city. I was livid! After I got home I wrote a letter to Spirit and anyone else who would listen. Despite this six-hour flight taking 28 hours from start to finish, Spirit Air did nothing.

I've never hoped for failure of anyone, but I have hoped many times that people will boycott and send Spirit packing. I can tell you I would never pay to fly them again. In my 30+ years of flying, I don't believe I've ever had such blatant callous and uncaring response to its customers. Furthermore, their fares have crept up and now their fees are not much better than the other airlines. JetBlue, Southwest, etc. beat Spirit on every level of service hands down! Hope this helps someone else.

I booked a trip to Orlando for my family and me. Our flight to Orlando was uneventful. My kids had a great time, and we were looking forward to going home. We arrived at the airport in Orlando 3 hours before our flight, checked 2 bags, and proceeded to our gate to await our 9:25pm flight. We were informed at 8:00pm that the inbound flight would be late because they had to change planes in Fort Lauderdale due to a mechanical issue. The flight arrived at 11:30pm, and we boarded immediately.

After taking our seats, many people began complaining about the lack or air conditioning on the plane. It was very uncomfortable. Shortly, an announcement was made that the auxiliary power wasn't working and that they couldn't provide air until they taxied to the runway because they could only start 1 engine at the gate due to the power issue.

We sat and waited for 20 minutes with no air. At 12:30am, another announcement was made that there was a computer error regarding the engines and maintenance had to be called. We couldn't leave the plane but they would bring in an air conditioner car so we had air. We waited another 30 minutes. After 1am, they decided to have us get off the plane while we waited for maintenance.

After getting off, several passengers inquired about the timetable and any alternatives to taking this flight. We were told that nothing could be done until maintenance arrives and the next flight was at 8:30am. With concern for the safety of the aircraft and the well-being of my family, I decided to rebook for the 8:30am flight after being assured it would be a different plane. And I was assured I could pick up our luggage when we arrived in ACY the next day.

By 2am, maintenance arrived and immediately "fixed" the problem. Everyone reboarded, and the flight departed. We spent the night on the floor of the concourse. At 5:15am, an attendant informed us that the 8:30am flight was canceled and the next flight was at 3pm. We objected to this. After some checking, she informed us that she could get us on an AirTran flight leaving at 6:15am. We quickly gathered out children and belongings and literally ran across to the other side of the airport to get new boarding passes.

When we arrived at the AirTran desk, we were informed the flight was 6:15pm, not 6:15am. They booked us on a flight to Atlanta leaving at 9:30am with a connection to ACY leaving at 3:30pm. This would get us in almost 24 hours after our scheduled arrival. With no recourse, we accepted the flight. With time to kill, I went online and checked the flight status of #304 and learned that it was diverted to South Carolina. I was incensed that after they insisted the plane was safe and operational, it was obviously determined after takeoff that it wasn't.

Furthermore, this was obviously the same plane that was to be used for the 8:30 flight that was canceled, which means I was lied to about it being a different plane. After weather delays in Atlanta, we did not get into ACY until 9:30pm last night. After spending a full 24 hours in airports without a breath of fresh air, it was good to be home. I proceeded to the counter to inquire about our luggage. I was informed that the plane never left South Carolina and our luggage had to be trucked to Myrtle Beach so that it could be flown back to ACY. I filled out paperwork and was told it would be delivered today.

At 10am, I received a call informing me that they had the luggage and would make arrangements to deliver it today or tomorrow. I have not heard anything since. Those bags have all of my wife's medication and all of the clothes we wore on vacation as well as all of our personal items. At this time, my family has lost an entire day of our lives: I missed a day of work, we spent over $100 feeding our children in the airport for 24 hours, and I paid for an extra day of parking at the airport in ACY and had to replace several toiletries and medications because we don't know when we will receive our bags and what condition they will be in. It is with all this in mind that I am asking for some form of compensation for the distress that my family and I experienced due to the negligence of Spirit.

I assure you that a $100 credit for a future flight (which was offered at 2am when we rebooked) will not be satisfactory. I do not believe I am out of line in asking to be compensated for our inconvenience, additional costs, and most of all the lack of concern for my family in expecting us to fly on an obviously unsafe aircraft.

It would more feasible for consumers to commit to a 12-month agreement and then go month to month. Why do these companies have this monopoly on making consumers sign for 24 months? Is there anyone out there trying to get this changed? It is a shame that these cell phone companies make consumers agree to something for 24 months!

What a poorly ran company, I had to buy another ticket and extent my stay in Colombia and lose potential business clients. Whatever you do, do not buy a ticket from this company, they didn't even apologize to me. Research alternatives don't get stuck at your destination because of poor management. Trust me, I had to pay an extra $300. Lost a lot of money because I couldn't meet with Business Clients.

After two hours, one of the two lady gate agents called us for a meeting and announced that we would all receive a $100 credit per person for our suffering. She did this verbally without a formal document. While waiting, the lady gave us a $7 per person food voucher which I tried to use but they would not accept it at the food court. An hour later, they finally started to give the people their flights. Me and my wife were then send to JFK on a prepaid taxi, to depart on Jet Blue. On top of this, my wife was given a seat on 1c while I was given a seat on 25b. We finally departed at 1:45 pm and arrived at 4:45 pm due to bad weather. The reason for me to send you this written complaint is to make all future travelers aware of how poor and unprofessional the service of Spirit Airlines is. Thank you for your attention on this important matter.

This can be easily resolved by noting the delay under the check-off box for "Cancelling my membership."---if Spirit were honest. Shame on Spirit Air! I am cancelling my MasterCard and all association with your airline. Spirit would not refund my prorate unused $9 club membership or reinstate it, nor would they allow me the benefit for which I had paid $39.99, lower fares. Shame on Spirit Air!

Upon arriving at the airport, the employees at the Spirit reservation desk told me that they would book me on another flight and they needed approximately 1 1/2 hour to do this. After waiting 9 hours at the airport and receiving lip service from your attendants during this time, I booked my own flight with Air Trans, departing on Sunday at 2:53 p.m. to Flint Michigan for a total of $410.39. Then upon arriving in Flint, I rented a vehicle to go to Detroit to pick up my car. (Renting a vehicle was cheaper than taking a cab.)

On Saturday, your counter attendant came and told all of us that if we booked our own flights out of Ft. Lauderdale, we were to give them a confirmation number at the desk and that Spirit would pay for it. However, Air Trans refused to book my flight until I gave them my credit card number, so consequently, after 9 hours in the airport and a total lack of competency on the part of Spirit Airlines personnel, I was forced to book my own flight.

Spirit airlines did give me a voucher of $7.00 for lunch and $9.00 for dinner. After hanging around the airport for 9 hours, I certainly was not going to spend another minute to have a $9.00 dinner of airport food. You did pay for my hotel room for the evening; however, I expect compensation for my time lost, my inconvenience, and costs incurred as follows:

-Cell phone charges

I was expecting to arrive at my home on Saturday, January 2, 2010 at approximately 2:30 p.m., and I didn't get home until Monday, January 4, 2010 at 12:30 a.m. I had to work the following morning. The purpose of me booking the flight with Spirit was to get home on Saturday, so I could get organized and prepared to work on Monday, after being away for a week.

How is Spirit going to compensate me for all of the above? I expect to hear from you with a prompt resolution to this situation. Please contact me if you have any questions or require additional information.

Thank you for writing to Spirit Airlines. We read and researched each and every correspondence and use both positive and negative to improve our service and develop training. On behalf of Spirit Airlines, please accept our apologies for any inconvenience you may have encountered due to the cancelled flight NK844 on January 2, 2010. Spirit Airlines strives to provide our customers with a safe and on-time performance; there are times when unforeseen circumstances may prevent us from offering and time performance, such as mechanical problems.

We have issued a refund of your cancelled flight portion and baggage fee in the total amount of $340.60 back to your American Express. Please allow 1-2 billing cycles for the refund to reflect in your next billing statement. Also, due to your inconvenience, we have issued a voucher in the amount of $100.00, which you can apply towards a future flight with Spirit Airlines. You can find your voucher link to your reservation code and is valid for travel booked and completed by January 13, 2011.

You may contact our Reservations Department at 800-772-7117, and one of our Sales Consultants will be happy to assist you. The voucher is non-transferable, may not be exchanged for cash, cannot be used for payment of taxes, cannot be extended beyond expiration date, and may not be applied towards additional airline fees.

I was trying to buy an extra bag for mom (since she is a tourist, she bought many things here) and after many calls (and 45 min on the phone, waiting), someone told me that "it is a policy of the airline" and, nobody can carry more than 1 checked bag to Peru. Why? No idea. So do me a favor and don't flight with Spirit Airlines. Is not just this, is everything. They lost baggage every day, they delay flights, they have not customer service (nobody pick up the phone), etc.

After about 3 hours of agony, no food since everything was closed, we passengers realized it's all but lies and approached officers demanding answers as to what and when we'll be transported out of our hostage crisis! When one officer told us he can't do anything about it and Spirit still claims they will have a bus coming, I told him "it's a lie", and there was no bus! Everybody was fuming, along with mothers with little children screaming. How can they do such a thing, just leave them there stranded? Other airlines set them up for the night or offered ground transportation to their destination.

So one rude and heartless officer, failing on his desperate attempt to calm the crowd, grabbed me and wouldn't let go of me. I repeatedly told him to get his hands off me, but he continued grabbing me, causing a pulled muscle in my right shoulder. Seeing that there will be no courtesy and no service from Spirit airline, I ended up taking a "van service" for $500 along with my sister to drive us home to Brooklyn, which was a 5 hour drive. I thanked God that I'm now home safely but I have to let the world know what Spirit Airlines was all about.

Please think again when traveling and booking your flight. I don't want anybody to go through the aggravation and humiliation I went through. And the fact that the officer was acting out of law and physically hurt me, I'm pretty sure, that I unfortunately couldn't do anything about it. There is no justice. When the officer was asked by someone in the crowd if he is aware that he is acting against the law, he replied "I am the law". My ordeal resulted to a sprained muscle and a loss of $500.

As a result, I had to drive to my destination for the funeral that I'm headed to attend. Spirit Airline's customer service was really rude and difficult to understand. I think they're located in India or somewhere. They refused to refund my $312.00 for the ticket. Customer service claimed I didn't show up for my flight.