Spirit Air Reviews

As a result, I had to drive to my destination for the funeral that I'm headed to attend. Spirit Airline's customer service was really rude and difficult to understand. I think they're located in India or somewhere. They refused to refund my $312.00 for the ticket. Customer service claimed I didn't show up for my flight.

Our disappointment began with the initial ordering process on December 9, 2009. The Spirit Incentives customer service representatives forced the entire trip to be set and arranged on that one call. It was later confirmed that she lied when she told us that all of the travels plans had to be made immediately within the call. This is where the poor planning for the trip began. Customers should be given at least 24 hours to call back with comfortable travel plans. Our call was also rushed because the representative was about to get off work.

We even requested to call back first thing in the morning, but she would not allow it. We also found that the Spirit representatives have been trained to lie and make up phony upgrades on the ship. This happened to also be confirmed through a Norwegian representative. There were charges applied to every amenity; however, we denied all of the bogus charges such as the $150 extra for a room without bunk beds. We were told that they were metal bunk beds that could not be taken apart. My fiance and I were well aware of the staterooms having bunk beds, but they are usually not assembled, so we declined her offer.

When we arrived, we happened to meet other couples that paid the extra amount and had the same stateroom that we had, so this seems to be a deceptive practice to get more money from guests. This is especially easy to deceive guests that are experiencing a cruise for the very first time, as we clearly noticed.

We decided to extend the trip a few extra days in order to visit family in Miami during our stay. To extend the trip for an additional 3 days following the cruise cost us an additional $150 fee. This also looks to be an additional bogus charge to deceive customers. We were notified by US Airways that the actual total for both of our flights was $414.80. This is $207.40 each for us to fly to Miami for this trip. The airlines informed us that no such charge should have been accessed because it would not have mattered when we returned.

After discovering several charges that did not make sense, we decided to contact Norwegian Cruise Line (NCL) for answers. The actual cost of a 3-day Norwegian cruise quoted by Norwegian was $185 per person for that particular weekend. This would be a total of $370 before taxes and a total of $485.14 after government taxes.

The total that we paid to Spirit Incentives was $629.65 ($100 deposit previously paid by check) with $529.65 being placed on my Visa credit card. Before the additional $150, the total was $479.65. We are now requesting a detailed explanation of the breakdown of taxes and fees. We found the actual total to be $414.80 for two flights and $485.14 for two cruises. The total for everything was $899.94, so please explain why we paid $470.65 in taxes and fees, if the trip was supposed to be free. We paid over half of the total expenses. This clearly does not make sense. On top of this, we were also charged an additional $72 for gratuity at the conclusion of the trip.

In addition, we incurred multiple transportation charges due to the fact that our flight was negligently made for Fort Lauderdale rather than Miami where the port was located. This happened to be a major inconvenience, especially since we had already paid an additional $150. This additional fee should have at least solidified a flight directly to Miami . This deliberate poor planning cost us an additional $50 to get to Miami. We basically paid $200 extra, which would be equivalent to the cost of an additional flight. This was all for a different return date and transportation to the port.

Spirit created a poorly planned trip, false representation of options to obtain extra money for upgrades and extensions. Phony additional taxes and fees were added to a free flight and cruise. The flight to Fort Lauderdale rather than Miami forced us to pay additional fees for transportation to Miami.

I just purchased a round trip to Florida. I felt like somebody held me up by the ankles and shook the money out of my pockets. Luggage charge, seat preference charge and Travel Guard insurance. When you book travel online, you are automatically charged for the Travel Guard insurance. You have to uncheck the box in order to avoid the payment. I thought it was one of the many airport fees and didn't uncheck the box. I had to call and cancel the insurance. The agent from Travel Guard stated that Spirit Air mandates that the box is pre-checked and they had nothing to do with them. He said he gets many calls from angry Spirit Air companies.

Since I was going to be making a two-hour plus drive to the airport I wanted to be somewhat sure I would be able to get on a flight. I was told seats were available on both. I checked again the status of seats a few times up until the night before my booked flight. Always being told I could buy a seat but not given the number of open seats available. Since I was told this, I decided to go early and take a chance. When I got to the airport I told the person at the check in area what I was planning on doing and was told that all flights for the day were sold out and most were oversold. I was surprised to hear this since just the night before I was told I could buy a seat on the 2 flights before mine. But, ok, there was nothing I could do at the point because I was there and I was told I could try to get on standby at the gate for the $25.00 fee.

I went to the gate two hours before the first flight and when the gate check in person arrived I told him I was there to go stand by. He again told me the flight was full or oversold but I was to wait on the side when the plane was being boarded and if a seat was available, I would be able to get on standby.

As the flight was being boarded a woman who worked for Spirit showed up and made several announcements, asking for people on the next flight to switch to this flight to lessen the oversold situation on the next flight. A good number of people took advantage of the free ticket and sooner arrival time. As it got closer to departure time, several more announcements were made asking for volunteers to take the empty seats on this flight. All this time I stood right on the side the jet way door waiting to see if a seat would be left.

As it turns out, one seat was not taken and I asked the gate check in person if I would get that seat. I was told I needed to speak to this woman who was making the announcements. I only had to say a few words when she told me she knew my situation since she was the same woman I first spoke to at the check in. She then turned to the other person with her at the gate and said close the door. I stood there shocked. I had waited right there for 45 minutes as the plane loaded and there was still one open seat and she said close the door and said I don’t have time to do this for you now.

All I could do to keep my cool was take a second and told her I thought what she had just done was wrong. I tried to get on another flight to a different airport and then on the next FLL flight but both planes were full and no standbys were taken. I was then stuck in the airport for almost 6 more hours waiting for my original flight.

My complaint is twofold. One, why was I told the flights had seat available for sale when they were overbooked and I told the phone person what my plans were? And second, this woman who knew I was waiting to go standby went out of her way to not allow me to. I was stuck sitting in an empty airport for hours alone and I feel something should be done to make up for these two situations I just wrote about. I was told the woman’s name is Loretta and she is a supervisor for Spirit Airlines at the Atlantic City Airport. After a number of emails back and forth, nothing was done. The last reply from them said basically, "We’re sorry and we’re not going to email you anymore about this issue." I have since sent an email to the CEO and I’m waiting to hear what he has to say, if anything.

But after several conversations, the personnel of Spirit airlines keep strongly asking and we did check our carry on, even thought we really did not want to. When we arrived in Fort Lauderdale, FL, we had to have help getting my husband off the plane so we had to wait until the full plane had disembarked. Then they brought a chair on and took my husband off the plane and when we arrived at the baggage area, our larger piece of luggage was still there with a broken handle but our smaller piece was missing, the one with all the meds in.

The personnel in baggage was not very compassionate and after waiting two additional hours, which our friends had to pay parking for, we had to fill out papers and were told to call the following day to see if our luggage would be located. I called from 10 am every 15 mins until noon and could not contact anyone, so then I contacted the corporate baggage dept, who put me on hold and told me that the luggage had not arrived on the morning flights and that they were still looking for it. I called again Wed and then today, Thurs, Jan 14, 2010 and the dept told me the luggage was still not there.

I believe that someone stole the luggage as the security at this luggage area in the Fort Lauderdale airport was non existent and there was no Spirit personnel around to watch, etc. We are now told that we can file a report for missing luggage but that there is no compensation for meds or camera or other items in our luggage. My husband's meds for parkinsons are really expensive and I feel this is not a fair judgement from Spirit as we did not want to nor chose to check our carry on without them insisting that we do. Can you help us?

When we arrived in San Juan, our bags were not there. The wrong flight number had been written on the tag, so our bags would not arrive until the next flight which was that evening. We were assured that our bags would be delivered that night to our hotel, which was over an hour away from San Juan. At 10pm that night, I called baggage claim again to check on the bags. They had arrived and were supposed to be put on the hotel van to be delivered by 11:30pm. They did not arrive.

Since my husband and daughter did not have any clothes, we had to purchase some at the hotel. I called baggage claim again and was told that the bags would be sent right away via courier and would delivered by 8:30am. We were supposed to be on the 9am ferry for the next stop on our vacation, but we could not leave since we did not have our bags. At 1pm, we still did not have the bags, and the last ferry was leaving at 3pm. We learned from the hotel bellman that Spirit contracts with a courier to deliver (all over Puerto Rico!) bags that had been misplaced.

I got in touch directly with the courier who promised to deliver the bags right away. But I quickly learned you get them when you get them! Because of the errors and uncaring attitude of Spirit staff, we missed nearly 2 days of our trip, and we're forced to pay out-of-pocket for items that were in our bags, as well as the first day of a rental car we could not use.

On our return, they tried to get everyone to gate-check bags again by saying there was not enough room, even before the plane arrived! I explained my hesitation to do so, but we did allow them to put tags on our bags. Then I discovered when I looked at the bag tags, no flight number had been written on the tag! We took our bags onto the plane, where once again, there was plenty of room. We will never fly on Spirit again!

"I am unable to make any fare adjustments to this booking. This will be my final correspondence regarding this issue."

At the airport, they charged me for my hand luggage ($25 each way) since they said its too big and has to go under the plane. Passengers had way bigger luggage brought on the plane! And when I got home, I measured it and it was under the allowed limit of bringing it on. When you call them up, they can’t help you other than book a flight. They will never refund a cent back. I emailed them, called, and spoke to supervisors many times; and they were not helpful.

I will never fly Spirit again. They cheat you in every way and they should be shut down for fraud, false advertising. They don't care about their customers. I will not deal with them ever again!

And I think that the Free Spirit Mastercard company may not even know how Spirit treats customers. When I tried to book this flight, they kept telling me to change my dates. Unfortunately that is not the option for most people, plus there are only Saturday flights in and out of the country I was going to. I think Spirit should be more specific and publish all their rules. And if the points aren't good to certain destinations, say so. Believe me, I would not have worked so hard to get the award points if I had known I would never be able to use them.

Once we had deplaned, we were told by gate agents to go to another gate. At the new gate, the passengers going to Cancun were told that arrangements were being made to get us to Cancun on another flight. We were told by the gate agents that we would receive a $150.00 flight voucher per passenger. We were due to depart at 6:35am; however, we did not take off until 8:30 am which obviously would not allow enough time for us to make our connection in Ft. Lauderdale for our flight to Cancun. When we arrived in Ft. Lauderdale, the Cancun passengers were astounded with the news that we had to gather our luggage and get on a bus to Miami. No one in Detroit shared this information with us nor did they share with us that our flight to Cancun would not be leaving until 5:00pm. Please keep in mind that our original arrival time in Cancun was 11:45 am.

I asked to speak to a Customer Relations Supervisor, as it was utter chaos at the gate trying to figure out where we were supposed to go and what were supposed to go. When we finally did get to the desk to be waited on, we were treated rudely. The Supervisor Delorise gave me her name and the 800 number. However, when I have attempted to call, I get disconnected each time because she failed to give me her extension on the paper in which she wrote the 800 number and her name, claiming she did not have a business card. If you do not have the extension, you cannot get through to anyone and you will automatically get disconnected. I asked Ms. Delorise about the $150.00 vouchers, and she stated that Spirit does not issue $150.00 vouchers. She stated that she would look into the matter and contact me. I have yet to hear from her.

The gate attendants gave vouchers for lunch and dinner when we arrived. However, there was less than an hour for us to get our luggage, eat lunch and get to the designated area to ride the bus to Miami. What was the purpose of the dinner voucher? We were also told that we would be instructed on what arrangements were being made on our hotel transfers when we are on the shuttle to Miami. However, no one ever did so. We were forced to make our own arrangements as the shuttle service we had arranged at 11:45am obviously was not available when we arrived in Cancun at 8:00pm. We finally were put on a flight with Mexicana airlines and departed Miami airport at 5pm and arrived in Cancun shortly before 8pm.

We did not arrive to our resort until 9 pm. We lost almost an entire day of our vacation, as we would have likely arrived by 1 pm had our original reservations been honored by Spirit Airlines. It took us nearly 17 hours to get to Cancun from the time we left home instead of the 8 1/2 it originally should have! Unfortunately, our problems did not end with our flight to Cancun. When we arrived to the airport on December 12, 2009 to return home, we were informed that the flight was delayed one hour due to mechanical problems by the ticket agent. Our flight was due to depart 12:15pm. The hour came and went. We were told by the gate agents that the flight to Detroit in Ft. Lauderdale was being held, so we were hopeful that we would not miss our flight and have another fiasco with Spirit Airlines like we experienced just a week earlier.

I am disappointed to tell you it was a day much like the one we had the past week. After several delays, we finally boarded about 2pm still being told that the flight in Ft. Lauderdale bound for Detroit was being held for us. This was shared with us by the flight staff during the flight as well. When we landed, those of us with connecting flights were not allowed to deplane first nor were we allowed to go through Immigrations and Customs first; therefore, only the first few rows made the flight bound for Detroit. I know this for sure as some of our family in the first few rows made the flight. We were in the back of the plane and did not. Would it have not made more sense to deplane passengers with connecting flights first? I have been on other airlines that have done this before when there have been delays.

When we went to the ticket counter, we were told that we could not leave until the next flight - at 8:00PM! When I asked to speak to the supervisor, Jeremy, he was rude and condescending. He continually interrupted me, uninterested in hearing the day's events and why the group of us (8) was so frustrated with Spirit Airlines. He had no empathy nor did he display any type of customer relation skills. Jeremy sent us back to the International Ticketing Counter to retrieve our boarding passes. He did not offer any type of food vouchers despite us having to sit in the airport for the next two hours. He did come to me just as I was to board, literally minutes, to inform me that he was issuing $100 vouchers to our reservations. I have yet to hear anything back from Spirit as to how we are to receive these vouchers. I have not received a response from my emails, and I cannot get through to them by phone.

Spirit Air denied my request to be let out of the renewal and charged my credit card $79.90, and I ended up paying $79.90 for 2 days club membership. I didn't even use the membership during those 2 days. Spirit Air’s website navigation, pop ups, contact info hidden behind dropdowns, and there are barrage of e-mails about air deals, have surely caught others overlooking this "auto renewal" email. Nice profit for them ($80) for two days membership. Morally wrong. What ver happened to three days to get out of a contract?

The latest problem I have encountered has been in using my Award Miles to book a free flight and the attempt has been horrendous to say the least. I had approximately 30,000 miles due to expire Dec. 01, 2009 so I booked a flight request online through the website in November that would have used 25,000 miles. I received an email back from Spirit advising that I did not have enough miles even though their email clearly showed my miles balance and miles needed which I had. I emailed them back of their error, and they acknowledged it via email and offered me 2 options: 1) alternate dates close to my original request and 2) provide alternate dates/cities for the request to be offered.

I sent back a response by email with alternate cities and dates as well as advising that I could take the dates Spirit offered if that was all they could do. I then received an email back advising to call their toll-free number to book the flight. When I did, I was advised that my miles had expired and they could no longer book the flight even though I had copies of all emails confirming their mistake and subsequent emails. In all instances was my response not more than one day later than their response. So it was not a matter of my lack of cooperation but their refusal to honor my request.

Read on it gets so much better!! When we were checking in upon departure, I advised them that one of my bags was paid for since they did not hold up their end of the bargain on the way there. She said that either I pay or the bag would not get on the plane. So I handed her my $25 voucher. She refused to accept it stating it could only be used for future travel. I responded asking why would I ever want to fly with them again. She just stood there with her hand out waiting for my credit card. Upon arriving at the gate for departure, the airport monitors and gate display said the flight was on time. I heard rumblings of a delay. I inquired at the gate.

It was now 4:00 and we had a 5:00 departure. I was told the plane had mechanical problems and was still in Ft. Lauderdale. I asked how long the delay was going to be because I was on the Spirit connecting flight to O'Hare. She said, "Don't worry about the connecting, you will be sleeping in Ft. Lauderdale." I said that I would prefer to be transferred to another airline in order to get home that night. She said she would call her boss. I waited 30 minutes and inquired again. I was told that they would not transfer me.

I checked the Air Jamaica desk and found open seats on a direct flight to Chicago. I returned to the Spirit desk and asked to be transferred and they refused. I then asked for my luggage and said I would buy the Air Jamaica tickets on my own. They refused to give me my luggage. I said it was not on the plane, because it was still in Florida, and I insisted that they got my luggage. They continually refused. They did not announce the delay until 2 minutes after the scheduled departure time! We did not get to Fort Lauderdale until after 10:00 and I did not get to bed until after midnight only to get up at 4:00 for the airport shuttle.

Keep reading it gets better. Our flight left on time. When over Atlanta, the pilot came on the intercom. He advised us that one of the flight attendants was not feeling well and we would be returning to Ft. Lauderdale! We flew back, dropped her off, re-fueled, waited for clearance and took off again. So three hours after we turned around, we were over Atlanta again. I called Customer Service and was told to send this complaint from their website. Guess what? You can't contact them via email.

On the flight we caught, the next day, after paying for our own hotel room to stay, I had two broken toes and had to limp onto the plane. The flight attendant tried to take my computer and put it in an overhead compartment approximately 6 rows down from where I was sitting. I assured her it would fit under my seat since I had placed it there on my flight out. She became irate and called me a drunk since she had seen my walking disability when I boarded the flight. I was polite, but she would not let up on me. She moved an air marshall behind me and then told me she had told the captain I was drunk and that two sheriffs would be waiting for me when I got off the plane. Then she had the gumption to attempt to smell my breath. She hassled me the entire flight, calling me a drunk when I had not consumed any alcoholic beverages at all. I guess the air marshall saw no strange behavior with me, as she had reported, since there was no Sheriffs waiting for me. But I did not appreciate the accusations or badgering she gave me.

I gave them a second chance in November of 2009, as I felt this may have been an isolated experience. We were running late for the flight and were told we could not board. We later found out the flight was 2 1/2 hours late for departure. I had to pay $246.00 to reschedule my flight to the following day, which I did. I should not have had to do this since the plane was late with take-off. Again, the new flight I booked was 2 hours taking off past departure time. When I went to pick up my luggage, it was completely trashed and ripped apart. When I went to baggage claim, I was given a $50.00 voucher towards another flight (like I would fly them again) and told they could do nothing. They charge you to check luggage then tear it up and give you a voucher to fly with them again when that is the last thing you want to do based on your experiences with them? I feel I was extremely fair with giving them a second chance, only to have it turn out to be a "nightmare." They really know how to ruin a vacation.

I called Spirit Airlines several times and wrote two letters to which I have not received responses in one and a half years. This is not simply inconsiderate. It is close to being criminally negligent. It is certainly mean-spirited and in business practice just plain stupid. Spirit lost the chance to make that $400 several times over from honest business (Costa Rica being a favorite destination for visitors) instead of extorting us out of $400 and leaving a 16-year-old girl alone and distraught overnight in the Ft. Lauderdale airport. I gave them a chance to respond before I began directing subsequent visitors to other airlines even if they "appear" to cost more. They really don't.

I don't know if you have children but I have 2 and trust me, there is a great deal of things that need to be taken for a vacation, and 1 bag with a limit of 50 lbs is truly not enough room to cover everything including that I have many things that take up space in my bag including shoes and other personal items. I don't like to travel with extreme minimum of items because with children, you never know what can happen and unfortunately I don't have deep pockets like obviously the individuals who have set up this ridiculous rule to purchase items that had to be left behind. It is bad enough we have to pay to take a baggage but 99% of airlines allow 2 bags except for of course Spirit Airlines.

I am extremely disappointed and if I could, without a penalty cancel, I would and book at American Airlines. I'd rather pay an extra $50 for my flight and have the surety that I will have a great vacation without any dilemmas of baggage, than to save $50 and have to worry about purchasing items that needed to be left behind because the airlines have decided to restrict the amount of baggage. I could understand if my trip was a 2-3 day adventure but being gone for 10 days on vacation, more items would be needed to accommodate the longer stay. Never say never but I will try to avoid Spirit Airlines at all cost in the future, because I guess the saying, you get what you pay for, applies to this airlines.

We called again and asked about luggage weight limits. They told me that only 1 checked luggage up to 50 lbs. is allowed. We could take another one but it was up to the front desk manager's discretion to accept the second one at extra cost. When we got to the airport, they gave us different information. Now, we were allowed to take 1 piece up to 70 lbs for $50 extra. We had to redo the luggage right at the front desk and my mother, a senior citizen, had to leave many of her belongings and we had to improvise a plastic bag (more than 20 lbs.) as a carry on. And to top off the story, she had to wait 9 hours to her next connection because they changed the flight! Bottom line is, the airline is a rip off. You think you are saving money. At the end, the service is the worst ever experience. Their advertising is very good. Do not get ripped off! Check other airlines!

While she was trying to organize this difficult task and take care of our baby at the same time, the Spirit attendant was yelling at her to hurry up and get out of the way. The lady had the nerve to yell that if she didn't hurry up, she was going to miss the flight. I couldn't believe my ears when my wife was telling me this! Once my wife was somehow able to fit all the items from one bag to the other, the attendant was still running her mouth about the empty bag. She asked my wife what she was going to do with the empty bag, telling her she couldn't just leave it there or she would get in trouble. My wife said she would call me and have me stop by and pick it up. But as helpful as Spirit had been so far, the attendant said she would not be able to keep it for us until I came to pick it up. My wife then had to place one bag inside another. Both bags were the same size, so I could only imagine how this huge doubly loaded, doubly stuffed bag looked like.

After waiting for hours, we did speak to a representative who at first told us nothing could be done. In fact, one passenger had to book a flight with another airline to get back to work that cost over $300.00. We were not offered anything to eat or drink during this time or even offered a seat to sit down. During this time, we were all told that nothing could be done. Several passengers gave up and left. At 3:40PM, we were given a voucher for a flight for 2 days later. Those that had a connecting flight with another airline were told they had no other option and no help was available for non-Spirit flight.

In fact, one passenger had to book a flight with another airline to get back to work that cost over $300.00. We were not offered anything to eat or drink during this time or even offered a seat to sit down. During this time, we were all told that nothing could be done. Several passengers gave up and left. At 3:40 pm, we were given a voucher for a flight for 2 days later. Those that had a connecting flight with another airline (like myself) were told we had no other option and no help available for non-Spirit flight. The unreimbursed cost of lodging for three nights, meals, transportation to and from airport, parking fee, additional cost for connecting flight, and numerous international phone calls amount to $684.50.

As I realized in fact it was now too late, but only because "Yazmin" was on the phone while we waited for her to cease her negligent phone conversation. While she checked her computer for my fare purchase, I pointed this out to her, but it didn't make matters easier, since "Yazmin" simply walked away and disappeared into the wall behind Spirit Airlines’ counter. After asking many people for a supervisor and receiving the same name, I finally learned of Spirit Airlines’ main office phone number. I called and spoke to "Calvin" who proceeded to notify me that according to the check-in, I'd arrived at 11:53am. I notified "Calvin" that this was not true, but in fact I'd arrived at the airport almost 1 hour prior to departure, unfortunately we encountered an unhappy employee who decided to take her anger on unsuspecting customers that day.

"Calvin" then requested to speak to "Yazmin" in order to ask if I'd indeed arrive at the mentioned time, but due to the fact that I could not pursue any airline employee to unauthorized areas within the airport, I notified "Calvin" that even if found, Ms. Yazmin would never admit to being on the company phone, conducting personal calls, during company/work hours, while customers waited for assistance, especially when it could be detrimental to her employment.

At that time I was told that the only way I could travel was if I purchased a new ticket at a whopping $325.00 one way. Needless to say, I was left with no choice than to make the purchase despite that fact that through no fault of my own. I became late for boarding a flight which remained on the gate for another 20 minutes after "Yazmin" refused to assist and disappeared. The actions taken that date by Spirit Airlines’ employees to prevent travel, even after considerable time prior to departure, are unfair and unjust. This is an obvious case of theft to consumers.

Spirit Airlines has received many complaints for their negligence, and although understandable, the policy is clear. Those who arrive early but are made late by disregarding and inconsiderate employees bent on breaking the rules because company policy allows and protects them is totally unfair. These incidents occur on a constant basis and Spirit’s complaint record is evident enough. 20 million customers cannot possibly be wrong and a single airline right, but CEO Ben Baldanza's unapologetic, sarcastic and fraudulent behavior opens the doors for employees to break the law with the promise of company protection.

If this company continues its theft of consumers' money without repercussions or consequences, they're only the first of many who will eventually make a very vast list even larger. Spirit is simply acting without any enforcement of the rules and they know it. They hide behind the lack of action and regulation, knowing that the consumer will very seldom be listened to when it comes to the airline industry, especially in these trying times. Consequences: the loss of $325.00, undue, unjust financial hardship and stress on my disabled wife, family and myself.

When we finally left at 7:05 pm, the pilot took off and the plane went on both sides. People were scared. Imagine all the time waiting plus this on the air? I think Spirit should recognize all the people on that flight for being so patient. Being a $9.00 club member doesn't mean really we have to put up with this non-consideration to the clients. Actually, when I was talking to an agent of TSI, she told me what you can expect from Spirit. Also, when I tried to get my miles from a flight I made to Detroit in July, they said that that flight won’t cover miles credit. Miles are miles. It doesn't matter if you go to China or Orlando.

I'm not happy at all with the service Spirit is giving their clients who pay their fare. Now, they are charging $24 roundtrip if you want to choose your seat. So what does the airfare cover then? Plus extras on bags, water for $3 and I can continue with all the charges. I travel a lot and this is the only airline that charges for the seats. This is not good at all. I think they should treat their clients with more consideration. I'm pretty sure I won’t be the only person who will complain about Spirit.

The 2 stewardess's that were on flight 236 did a very good job of embarrassing customers. I boarded the plane with a nice custom painting which was not that big and was unable to store it in the cabinet on top. One steward starts yelling at my sister-in-law who was holding my painting and said it needed to be stored in the cabinet! I completely understood so we handed her the painting to see her shove it with such force in the cabinet that it chipped the borders. Then she continued to give me a huge lecture in front of all the passengers on how to ship fragile things FedEx and how I should have thought of that! I was shocked! She was speaking to me like I was five years old. They were also never well prepared and never indicated to anyone when it was safe to get up to use the bathrooms and unbuckle the seat belts after taking off!

We were made aware after we started to hear the stewardess yell in the mic once someone did attempt to get up. The only employee who wore a visible name tag on the flight was Bill. He did his job well. Too bad he was not on my section. The stewardess continue several times using swore words (like God Dar net). As a religious person, I was completely offended. One guest tapped the shoulder of one of the stewardess since she did not speak English and the stewardess freaked out and yelled at her! They seemed like they were strung out or something, I could not put my finger on it. To add insult to injury I notice that one of the stewardesses kept on coughing and sneezing and not once did she clean her hands. Yes and she did serve my soda with filthy hands. They never indicated in the beginning that any purchase for snacks needed to be with a credit card. I found out after she brought my snacks. By luck my sister in law had a credit card handy.

The general attitude of these stewardesses was not good and does not promote the company very well. There were 3 people behind me and they were also embarrassed by one of the stewardess when she was handing out immigration papers. She taunted them and started saying things like "let’s try this one more time". Really unprofessional and unethical. I could not believe this was actually happening. If Spirit is dealing with a Latin market, they really should consider hiring bilingual employees. I wish I would have recorded everything. I could guarantee you this would have been on Dateline. I, as consumer, felt embarrassed at times and violated. I was also worried about my safety physically and health wise. Not to make it a racial issue, but they seemed to have problems with the Hispanics and I felt a certain level of prejudice.

This was around 2 pm. People were angry and frustrated, but the attendants never apologized. At around 4:30 pm, a mechanic gave us an update and promised that they would have a final call soon. At 5:30 pm, they finally canceled the flight - too late to take any other flight on a different airline. We then were told to return to the ticket counter to receive a refund, book a new flight for tomorrow and get a hotel. It turns out because I am a local, they wouldn't pay for a hotel for me with free shuttle to the airport. They would only give me a voucher for my taxi ride home; therefore, I would need to pay my cab fare on my own again in the morning, no compassion, no apologies. After wasting 10 hours at an airport on a beautiful sunny day in Washington on the long weekend, no one really cared. I read online how the president of the company won't even consider good customer service - what is one supposed to do then? At $411 for a trip that didn't happen and 1 day wasted, I do expect some kind of compensation.

On 08/26/2009, I called Customer Service back to inform the agent that I would like the credit to use for another flight like I was originally offered. I was told by Maria, supervisor at reservation desk, that there is a 24-hour open period to receive this full credit for human error. I informed Maria that I was never informed by the original rep on 08/22 about this 24-hour policy. Maria stated that they are not supposed to let the customers know this.

I find that unacceptable and unprofessional for a company that willingly withholds vital information to paying customers. I feel that the original customer service rep should have informed me of this 24-hour policy. I feel like I was lied to and cheated by this company. I have used Spirit Air multiple times for flights for my family and friends from BQN to DCA with many problems before. I now feel like I am less likely to use this company due to its practices. I wonder if the CEO Ben Baldanza is aware of this poor communication.

As a diabetic, it's often necessary for me to do all of those things in a three-hour period. However, I have been afraid to leave my seat during the delay. Apparently, delays are business as usual with Spirit, so they should at least make adequate accommodations for the delayed passengers. Don't fly Spirit if there is any other way to get where you are going!

Within 3 days, Spirit Air was offering a promotion that lowered the fare by $25 per RT ticket which would have resulted in a $50 savings. Given this practice, it would be impossible for a consumer to know a good deal from Spirit Air. It also gives no incentive to purchase tickets earlier from them. It does, however, give every reason to purchase tickets earlier from other carriers.

Considering the condition of the economy and the competitiveness within the airline industry, customer satisfaction should be the top priority for Spirit Airlines, which in this experience, it is not. The only outcome I am finding is that Spirit Air doesn't value their customers. $50 ($25 per RT ticket) isn't a lot of money, but the value is in keeping a future customer.

On our way back, July 26th, 2009 on flight 604, I did mention this to their personnel at the counter in BQN, Puerto Rico. In a very polite way, I told them that I had a back surgery condition that I would like to have seats that could be reclined but not even that help so we could have some kind of consideration. She assigned me to the row of seats before the emergency exit that is condoned, meaning that customer is not able to recline the seat. The crew in this flight seems they don't t even want to work. A lady just board in and she was with an infant and she didn’t get help to accommodate her baggage in the cabin. I had to jump from my seat and do the crew's job.

Then on our flight from Ft. Lauderdale to Washington DC on flight 202, they assigned all of us in different seats. It is amazing to think how my kids are going to be seated with strangers. This in particular is no brainer, when I did purchase my tickets way advance and they had all our information including the age of my two kids. Unfortunately, my family has to suffer another adventure with them since I did buy the tickets to Costa Rica in August. If I could recuperate my money back on Costa Rica trip, I will fly with somebody else but unfortunately I am going to lose a lot of money by doing the cancellation. My experience with Spirit Airline made me not to use their service anymore. I will not fly with Spirit Airline ever again.

I called Spirit immediately and identified the mistake made or not detected. I was told since the booking was done on the 4th (I am in California) and I did not take the flight on the 4th, the whole ticket was forfeited. I tried to explain this to their Indian operators (outsourced) that whether the mistake was website refreshing during the booking or my mistake, it won't clearly be possible for me to take a flight on the 4th in Atlanta when I live in San Francisco. I explained to them I am flying for a meeting to Atlanta and then I was going to take Spirit Air from there and back to ATL.

They would not acknowledge that a mistake could have been made and there was no way for me to have them consider changing the return portion even though I volunteered that I will go ahead and pay for a new ticket to Ft. Lauderdale. They did not understand that California was 4,000 miles away from Atlanta and there is no way I could have booked a flight on the 4th for travel on the 4th from Atlanta when I am in San Francisco. Their attitude and tone was voice was offensive and in no mood to listen to the customer. I am a 1K Global on United and a million mile flyer on American. The question was of listening to the customer and correct the mistake made or loses the customer forever.

I do not intend on flying them ever again but I must say it was not the $269 (I purchased a Delta ticket for $350 the next day to finish my travel) but I do want them to acknowledge that a mistake either by their online booking or myself was made. They should have made the change and accommodated my travel schedule as I originally intended to. It is about customer service and with their only call center in India, they have no clue what that is. It was a very frustrating experience with this airline and on top of that, no US staff to help and understand.

I am angry at the lack of service and overall disregard of anyone who was put in this position. And being told that because I waited in our line that we were late is unacceptable. After a brief argument over this, we walked away and sought an alternate carrier. I forewarn any one choosing Spirit airlines that they definitely do not have a good spirit. Seek an alternate, such as Southwest.

As I sit here writing this complaint, both my wife and father-in-law are stranded in New Jersey. I spent all the money I had to fly them both over there and I have no money to bring them back. I called four times trying to convince them that what they're doing is wrong. They really just don't care. After about three hours of calling, a floor supervisor came on and told me that he listened to the first recorded call I made and that I requested to have the flight cancelled.

I told him I wanted to hear the recording for myself and he played it for me. Not one time did I ask for a cancellation and he admitted it. He even had the nerve to tell me that they were doing us a favor by giving us a $36.00 credit. That pissed me off! He stated that Spirit Airlines has a no medical exception rule and that if I don't like it, he's the wrong person to complain to. I guess when my father-in-law gets out of the hospital, he'll have to swim home. Thanks, Spirit Air!

We spoke with the manager at the counter, Patricia, and she stated that for our troubles, we would all be receiving complimentary round trip tickets. I questioned her on this and she stated that she would be pulling the flight's manifold and putting the tickets into the system herself. She told us to keep our record locator and the tickets would be attached to that located in their online system. She told us this would take about a week.

After two weeks, no such information was on the website. I called Spirit Air and was informed that the information was not part of their system, and that there was nothing that I could do. A week later, my fiance contacted Spirit Air by phone and the customer service rep stated that there was nothing she could do on the phone; however, she would file a compliant on their system and informed my fiance on how to file a complaint on his end. He did this. We have contacted Spirit numerous times, and they have fed us consistent false information. They even admitted to a reorganization which was causing chaos in responses.

We have asked repeatedly to speak directly with someone other than the customer service reps because they are all from another country and do not understand what we are saying. We have also tried to get in touch with Patricia directly or Tiya, the rep we have been emailing, and no one will call us. In our final correspondence with Spirit, my fiance showed major error with their information, and they immediately said that there would be no more correspondence regarding this matter. I have emails as proof of all communication. I have researched numerous complaints on Spirit and I'm afraid I'll just be another one of the thousands of horribly treated customers.

Unfortunately, I was told by the customer service rep that the credit is no good as it expired this past March per Spirit Air's policy. I informed the customer service rep that I was not informed of the voucher expiration rule. She rudely informed me that it's in the policy information when you book a flight and on the voucher. I again stressed that I never received a voucher. I also told her that I only received two emails that basically confirmed that my booking was cancelled. She said there was nothing that I could do about it. I asked to speak to a manager. I informed him that I did not want to argue against the policy, I only wanted the phone number to corporate. He informed me that there was no phone number and only an address.

I googled Spirit Air Complaints and was able to locate a phone number to their corporate office. However, I was not able to get connected with a person. My biggest issues are that I never received a voucher of credit and while the policy may be in the legal section when purchasing a ticket, I don't think it's fair to expect me to be cognizant of this rule. It should have been communicated to me and I should be able to speak with a person at the corporate level. They make plenty of live agents available in order to make revenue, but none at the corporate level. I think that it's sad how airlines are taking advantage of the American public in the day of this economic crisis and there is nothing that we can do about it. These are the types of abuses at the corporate level that have dug us into this economic strife that we are in, corporations being greedy!

It's so amazing how Spirit Air has a fully staffed outsourced Customer call center in order to sell you airline ticket, but not one published phone number for their corporate headquarters! You want to know why? Because they don't want to be contacted due to all of the customer service complaints!

I would also like to state that I looked up Spirit Airline complaints and there are many complaints very similar to mine. Maybe one day, someone will stand up and realize that the airline Industry should be held accountable for their poor business practices and should have to publish their corporation's contact information. It's ludicrous!

The situation aboard was close to panic. Many people were convinced they were being quarantined because of fears of the swine flu. Small children were getting sick on the plane and the toilets were overflowing. My father is an elderly gentleman (80 years old) and a heart patient. He went to talk to the crew with a letter from his doctor explaining his heart condition and asking for a means to contact his family to explain that he was okay. He was denied aid and was told there was no phone on board. My father's blood pressure rises to dangerously high levels when he is under this type of stress, yet none of the crew offered him any medical assistance. The air conditioning was so cold that two days later he is still experiencing joint pain.

Another airline, Aerolineas Argentinas, had a flight which was diverted to the same military base. They had no problem deplaning the passengers and putting them on buses to Lima. The passengers on Spirit #977 were confined in cramped quarters for 15 hours without an explanation or were they offered any food or water for free. All the food on board was only available for purchase. At 8 am, the plane took off for Chiclayo to join the other diverted planes because the Lima airport was still closed. I was told by Spirit customer service that my father would be in Lima by noon on May 1st. In fact, the airport did reopen by noon, but my father did not arrive in Lima until nearly midnight. He had to fend for himself in an unfamiliar airport, since Spirit did not offer assistance in any way, not even to find hotels for the passengers or cover the costs of meals.

Spirit customer service has done nothing except take down my name. They said they would investigate the complaint, but nothing has been done. I am sure they have a phone number set up for the sole purpose of letting angry customers vent, but nothing more. The passengers on this flight were treated worse than cattle. It is absolutely disgusting that nobody will respond for this airline. My father could easily have had a heart attack or a stroke during this experience.

When you call, they say you have to do this on the website, but offer no explanation as to how to get into the correct screen. This certainly seems like a scam to me. You cannot cancel, and then they charge you $39.95 when the membership expires and offer no refund. You would think that a reputable airline would not pull these kinds of tactics. I have yet to be able to cancel this second membership. I assume when the time runs out, they will they charge me $39.95 for the second membership and then allow me to cancel with no refund. This is a rip off.

The third problem on top of the high heat and my panic attack, babies were crying the whole flight. There really needs to be a better placement for families with small children, maybe at a certain area of the plane. But my main complaint is I was unable to attend a family gathering for which I flew into Detroit for. That's how bad my panic and anxiety was after the flight. I was unable to breathe and got no relief on the flight. All the money the airlines receives and no vents working properly! I am leaving Detroit on 04/13/2009 at 7:50pm Flight NK706 and I’m really nervous about the flight.

Today when I tried to make a reservation, I was told that I lost my voucher because I missed my flight and was never refunded. I told the customer service rep that wasn't the case and when I checked the credit card statement, I was never reimbursed. If you look at the Boston Logan Airport, you will clearly see that I made the flight. If you look at the gate cameras, you will also see the line of people waiting for others to give up their seats. It just so happened that my neighbor was going to Ft. Lauderdale as well and made the flight, and can validate that they were overbooked. The flight date was Jan. 16th and was coming back to Boston on the 18th.

I feel as though Spirit Airline is unprofessional and provides poor customer service, and now, they're screwing me out of $290.00. If someone is willing to help, it will be grateful.

As I am not a seasoned traveler, can you please advise me if this is a legitimate request from the airline or are they just trying to take my seats and sell them to a higher bidder? And finally if I do have to make the changes, what compensation if any would be in order?

I'm looking at charges of $1,455.00 towards my dad's MasterCard. I have made many attempts to retrieve these losses, but Spirit's customer service is all Indian people. They talk in circles. They said I would receive a credit for only one booking for $732 on Dec. 2nd, 2008 and would take no longer than 10 days to process. Here I am looking at 1 month later and no credit has appeared on dad's credit card. I am so disappointed with Spirit Airlines and frustrated with this mess. My dad is out a lot of money and there is no reason for this. Please help me...

It stated that if I applied, I would receive an additional $40 off this reservation and bonus miles on my Free Spirit account. I filled out the application page. It said when I submit the application, it would bring me to a different website for approval and that after being approved, it would return me to the original payment page to complete my reservation. I received the confirmation that I was indeed approved but it never sent me back to finish my reservation. There wasn't even a link to go back. At this point, I could not complete the booking. I called the Spirit Air 800 number and was greeted by someone from India. They were clueless and said that my issue was with Spiritair.com. I asked to speak to a supervisor and was told they would not transfer me because my issue was not qualified!

I called back and asked the next person who was half way around the world for a supervisor. They wanted to know what the problem was before they would transfer me. I explained and they said they would try to help me. After getting into it with her in detail, she decided I should speak with a supervisor... DUH. The supervisor was useless. He directed me to a place on their website where you can send an email to Spiritair.com for assistance. They don't even have a phone number to reach them at. He stated it could take up to 48 hours to receive a reply. At this point, I realized I could not finish my cruise booking without having my Air travel in place so I placed the cruise on a courtesy 24-hour hold.

I sent the email to Spiritair.com explaining the situation in detail along with my email address and phone number where they could contact me. Three days later, I haven't heard from them and my cruise is gone. The price on the cruise is now $200 higher and the airfare on Spirit is now $150 higher making a cheap weekend getaway too expensive to bother with. After reading all of the complaints on this website about Spirit Airlines, I am actually glad this wasn't resolved. It sounds like they are a very poor airline. If this is the way they operate, I don't foresee them being around very long.

We had to book flights with an alternative airline (and due to it being Christmas, the options were limited and expensive). The total cost of new flights was $4349.70 (Spirit flights were $1467.12). We were also delayed by 1 day, and had to return almost 2 days early from Grand Cayman, incurring additional unplanned hotel costs in New York of $595, as well as telephone costs, food, taxis, etc.

I WOULD LIKE A REFUND FOR THE TICKET LOST AS WELL AS COMPENSATION FOR AGGRAVATION DUE TO MISLEADING INFORMATION!!!! In addition, when making the reservation I had tried to cancel a few minutes after it went through and I saw the real total. When calling they told me I would have to pay $150 even though only a few minutes passed!

When the plane still hadn't arrived at 8:30 am, I knew I were going to miss my connecting flight. The customer service agents did not inform the passengers as to the reason for the delay and just told the passengers it shouldn't be much longer. Weather was definitely not a factor, but there was some mention regarding mechanical issues. The next flight Spirit offered out of Ft. Lauderdale to Chicago was at 7:40 pm! 10 hours later!! The plane showed up at Myrtle Beach at around 9:00 and we departed. There was no apology or explanation. We were just hurried onto the plane as if the passengers made the plane late. The flight just barely made it in time for me to catch my connecting flight, but because Spirit does not communicate, the flight connecting flight had already taken off (it couldn't possibly wait the 5 extra minutes for 5 other passengers). I then proceeded to have to spend the whole entire day in Ft. Lauderdale due to the delay.

Being tired from traveling, attending a wedding, waking up early, and running on limited sleep does not make for a happy passenger. So naturally while at Ft. Lauderdale Airport I encountered ultimate strife. The Spirit customer service agents were incredibly rude. I had some expensive toiletries in my bag which I had been traveling with from day one (never encountered any issue). At Ft. Lauderdale Airport they wanted to throw them away. I then decided to check my bag. Unsurprisingly, Spirit refused to waive the $25 baggage fee despite all of the inconvenience and delay to me. At this point it became about principle. They wasted my whole day with no apologies or credits, and couldn't even check my for free.

I will never fly Spirit Air again. NO MATTER HOW MUCH CHEAPER IT IS THAN OTHER AIRLINES. It is obvious that they don't value their customers. Their employees sit around and do nothing. When one actually decides to help you they are rude or will tell you that they don't have enough time to help you. There was never a Spirit attendee at the any gate I was at. Gate changes are not announced and passengers must fend for themselves. If small concessions were made for passengers, situations such as these would be less aggravating. However, Spirit maintains a cavalier attitude and expects the customer to pay at all costs. RIDICULOUS and DISAPPOINTING!

I hung up. Upset and forced into this situation, I knew that I still had to get two more family members booked for the Christmas Trip. They cant fly separate airlines and we are suppose to sit together. I went ahead and check to see if there was 2 first class (big seats) available for the same flights and there were so I booked them for the last two family members. But when I got to the Seat Assignment page, There were no seats left. Spirit Air just let me overbook the flight.

I have Important and expensive arrangements for my family in Florida. Spirit Airlines gave no indication that there would be no seating together and there deceptive online booking method lead me to believe that I would be able to check seat availability before purchase. Spirit Air also let me book the last two family members when there were no seats available. These complications I tried to resolve with the company and found them to be very uncooperative.

The result is stress impacted for me as a Customer and more stress that there is fear of not flying and missing the trip. The biggest mishap on Spirit Airs part is there deceptive online buying that makes you believe you can ensure traveling can be confirmed before you buy. I would of waved the purchased off if the Spirit Air would of reimbursed me for the mishap but they didnt. They were actually very rude about it.

I purchased a ticket for my daughter and me with Spirit Airlines to travel to Colombia. In order to have a low ticket rate you have to have an account with them. I opened with my married name which is my legal name in the USA (credit cards, driver license, and permanent resident). Under the passengers name and passport information I included my name as appeared in my Colombian Passport (single name) and all the information required for the passport and for this trip.

When I received the record locator it was not listed with my name as appear in my passport.

I called Spirit Airlines and a representative informed me I can't travel (in general I gave then money and they did something wrong with my reservation)

I traveled with several others Airlines before (Delta, American Airlines, and Avianca) and never had a problem like this.

Now my ticket is not refundable and they are not helping me after they know (as I confirmed with an airlines representative) I entered the information UNDER passanger name as it is in my passport before purchasing the ticket.

The representative informed the information is there for their records but does not appear in my ticket (so what is this??? ways to get FREE money for the airlines in situations I believe are common)

Spirit Airlines travels also in the USA; I was not informed I needed to open one account for every modification of my name (considering I can not change my Colombian passport name since this is a mandatory rule)

The trip is not until Nov 2 2008; I am sending this email looking for a support and advise in this situation.

I paid for I tickect and can't use neither can't get refund

She was not so lucky in her next attempt and did not notice a problem until after she submitted and printed out the confirmation. It was then that she discovered that the date she had purchased the tickets for were Sept rather than December. She immediately phoned customer service and explained the mistake. She was told that it cost $90/ticket ($180) to cancel. Was offered a replacement ticket that would cost the difference between what she had purchased by mistake ($508) and the replacement ticket.

She was told that there was a ticket for $390 more she could take rather than pay the 180 cancel fee. The second ticket offered was for $658 (essentially a $150 fee for changing the mistake). I called their customer service and spoke to 3 people. The first two had thick accents and had loud music in background that made it difficult to hear them. The last, the floor manager named Ashley Miller, said that nothing more could be done.

I argued that we had acted in good faith and that my wife only accepted the replacement ticket under economic duress. But more importantly, because it had only been minutes, and our mistake unlikely to have cost them money, couldn't they just allow us to cancel the ticket or purchase one that was equitable in price. She said no. I told her that this seemed like a case of mutual mistake wherein we relied on mistaken assumption about the date when entering the contract and thus should make the contract void. It did not matter. When I asked for a higher manager, she said that Markus would not listen to such cases at all.

In the end, we lost only $150 dollars. But it reminded me of the last encounter we had with Spirit Airlines where we called for information about bringing aboard a pet and were not told that there was a $100 fee. We found out only when we showed up to catch our flight. If we had not called up and asked, I would have assumed it was just our ignorance. But, it was ONLY $100.

The aggravation is that it seems like we get nickle and dimed on regular basis and mistakes can not be corrected because it was the system. I could see grounds to refuse our request had we not noticed for even just a week, because that limits the time the airline can fill the seats. But this was just a question of minutes and it felt like a rip off. My question is, has this sort of thing happend to enough people to initiate a class action law suit? Or can some sort of regulation be imposed? What happened to acting in good faith? Can't there be some kind of action taken to force accountability among big companies?

When we checked them in yesterday, we were told there was a $75 fee for an age 5-11 year old, which would basically be a perfect way for us to know they were signed for at each post. Not sure it was a great investment for what was actually going to be done, however, as parents it was a nice piece of mind to have.

To find out from my son after PAYING for both this service and SEATS, that one of the flight attendants actually asked my 9 year old daughter when she got on the plane if it was ok to sit in the row behind her brother is SCREAM OUT LOUD INSANE. How [they] could take advantage of a child flying for the first time (or the 50th time) is OUTRAGEOUS. Forgetting that I was forced to PAY for them to sit together, how on a full plane of people they couldn't ask an adult to move if there was an issue is mind boggling.

Small economic damage, wasted $30 But asking a 12 and a 9 year old flying alone for the first time to sit separate after we told them (and paid for them) that they would be together the whole flight is mentally disturbing

My checking acct was credited $39.95 unauthorized which result to me to put that money back in there so my bills wont bounce.

Then I tryed to ask someone about my rewards over the phone and the person sent me to the Q&A section of their poorly designed website to get my answer and give them a call back later. Very nice... Talking about Free spirit's website, I keep getting these emails with incredibly low prices. 3 dol one way. advertisement and I just received an email that said we are having a thresome, come and join the fun (fares at 3 dol I precise).

I could only wish their fares where as cheap as their humor. Because when you enter the site, and even as a free spirit customer, it is impossible to find these fares. And I am computer litterate, I work in IT. This is the worst Company/credit car to fly with. Stay away if possible. They have poor customer service and fake ads. Please beware and fly safe.

A lot of time opening and closing the card and trying to figure out how their website works. Spirit air does have a different spirit, it's just air.

On the day of our return flight, a Sunday, we got a call from Spirit advising us that our flight had been canceled,and we would be put on a Spirit flight for Tuesday. My husband, a doctor, had surgeries and patients scheduled the next day, so we asked that they do what they could to put us on any other flight with any airline,that same day, but they refused. They refused to let us speak with a supervisor as well, saying that nothing could be done.

They only offered us a 100 dollar voucher for a future flight for every paying passenger. When we told them we weren't going to be flying with Spirit again and did not want vouchers, they agreed to give us a $100.00 refund to our credit card per ticket, but we had to request this at the actual ticket counter in the airport.

My husband ended up buying a last minute, more expensive ticket with Southwest. I, 6 months pregnant, stayed behind with our three children (all under 5) and waited until Tuesday to avoid the added expense of having to buy 3 more tickets. Because I was pregnant and traveling alone, my husband took our baggage with him and was allowed to do so free of charge with Southwest. Spirit agreed to reimburse us the cost of the bags as well.

When we got to the ticket counter to claim our money back, a Spirit representative refused and said that they had no such policy, and that the requests should be made by phone. She became angry when we tried to argue with her that we had already done so, and she asked us to leave. When I called Spirit and tell them what had happened, they put me on hold and then disconnected me. I called back again, explained everything again, and I was told I was supposed to be helped at the ticket counter. He apologized and after putting me on hold, informed me that we would be reimbursed for the full cost of our tickets. I immediately received confirmation e-mails for the credits.

I thought the ordeal was finally over, but the only refund we got on our credit card was for $20.00. When I called about it, I spoke to Steven, who very rudely informed me that they would not be reimbursing me any money because most of us did fly on their airline after all, and would not connect me with a supervisor. He would also not give me his last name, saying he was the only Steven working with Spirit. This is by far, the worst airline in the business.

I was not able to seat on my seat because the mgr. said it was open seat people was seating anywhere and everywhere. I felt very upset because I bought my ticket months ahead and I almost got left behind with my baby, thanks to an airline that are not organized.

my esperience with Spirit Airline was extremely BAD imagen having Diabetes and traveling with a 3 month old baby and thinking that you will be in your destination in about 3hrs and half and instead I got there 2am. It was the WORST EVER! I don't think I'll fly Spirit Airline ever again.

On August 12, 2008 I attempted to use these travel vouchers and was told by the customer service supervisor that the vouchers were $60 less per voucher yet nothing on the printed confirmation receipt indicated such a fee.

Subsequently, we have been forced to use these vouchers at the decreased price at a loss of $180 USC.

They gave our sits to passengers on will call, and then 2 passengers left the plain leaving 2 more seats available, since of course he didn't have a walkie talkie he could not get ahold of them on the plane to let them know that there were us waiting to board. I complained to the manager (which doensn't do any good) he basically summed it to well you get what you pay for and handed me a $7 food coupon.

The trip back was just as bad from the time of being seated on the plane to the time of take off was 2 hours. And we arrived at 12 instead of 10:50. I am willing to pay the extra to fly another airline. Two thumbs down for spirit.

We called the Airport Security Office, but they said we would have to talk to Spirit Air. Thanks to a taxi driver who risked his life, and ours, trying to get us to the airport on time, we arrived at the Guatemala City Airport at 11:25 AM. My wife immediately went to the Spirit Air ticket counter to start checking us in while I handled out luggage. She was standing in line at 11:29 AM and had to wait while another passenger, who was booked on the same flight, was being assisted by the agent at the ticket counter. At 11:38 we finally got to the agent and he refused to check us in saying were three minutes late! We explained our circumstances and the fact that we were in line before the 11:35 AM cutoff.

The agent, Juan C., was not sympathetic, nor cooperative. Another gentleman was in line behind us, who was also in line before the cutoff, and Mr. C. said that if he let us on board, he would also have to let the gentleman behind us on the plane, too. I asked to speak with a supervisor, and was told he was at the gate and could not talk with us. I asked Mr. C. to get him on the phone/walkie talkie and expalin our situation. Mr. C. refused to do so, simply saying the flight was closed and there was nothing that could be done. Plenty of Spirit Air agents were behind the counter, but all of them looked elsewhere, never once looking us in the eyes.

I then asked Mr. C. what our options were. He said that he could not help us until he finished whatever he was doing... He was counting money in order to close the account on our flight. After 20 minutes of standing in line and looking right at him, he finally spoke with us again. He informed us that the next flight to Ft. Lauderdale was the next day in the afternoon, but there was no connecting flight to Washington, DC, our destination. The next flight with connections would not be for 48 hours. I asked if he could check for flights with other airlines in order to get us out sooner. He said he could not. Our frustration with the total absence of compassion, assistance, and concern hit the "melting point." I explained that my wife's mother was having life-threatening cancer surgery the next day and that we had to get a flight to Washington DC that day. With no remorse, whatsoever, in his voice he said he could not help us any further.

My wife and I eventually, after three hours of trying to find a flight with space, were able to book a flight the next morning with American Airlines, whose agents were most helpful and caring. We had to stay overnight ($136) and added to that the cost of two plane tickets ($984) brought our out-of-pocket expenses for Spirit Air's callous regard and handling of our situation to a total of $1120, plus the cost of our Spirit Air tickets and baggage fees - $500 +/-. We had to stay overnight ($136) and added to that the cost of two plane tickets ($984) brought our out-of-pocket expenses for Spirit Air's callous regard and handling of our situation to a total of $1120, plus the cost of our Spirit Air tickets and baggage fees - $500 +/-.

I had to cancel my $9 fare free trial by 7-18-08 in order to not be charged $39.95 to continue the use of the program. So on 7-17-08 I proceeded to cancel the club membership. The cancellation button was not there. It was there on 7-15-08. how come it was not there on 7-17-08.

They did the same thing with there baggage rate increase. I went to buy baggage before the deadline and wouldn't you know it. They stopped offering the baggage price of $15. I called the 1-800 # above they said I could only buy baggage within thirty days of my flight. Which means I had to pay the $25 per flight for one piece of baggage. That issue was resolved a week later when I went back on the website and discovered the button was miraculously there.

Back to the $9 Dollar fare club fee. I have since canceled the club but now I am out the $39.95. I might fly once a year. I was led to believe I had to be in the club to get the cheap prices. That is not the case at all. My travel companion was able to buy tickets for the same $87 price as I did. So my next step is to forward this info on to the better business bureau?

$39.95

I promptly called the airline, after a while as finding the contact information on the site is not easy, and she was absolutely no help and just kept apologizing but couldn't do anything for me. When I requested to speak with a manager, she said there was none available and she is the only person I could speak with. I could not believe what was happening. I just booked a flight and now I have to pay for something that I was not aware of and this woman was absolutely no help to me.

This is the 2nd time I fly on this airline and I will NEVER fly spirit again and will tell all my friends and family to stay away. It's ridiculous to drive down the "price" of a ticket only to find out (after you purchase your flight) that there are additional fees for baggage, advance seat assignments; if you are not careful and un-click the $9 fare club promotion and $12 insurance buttons, you'll also pay for that; and then beverages on board are also now available only for purchase.

Spirit is being very deceptive in it's ticketing practices and unfortunately their customer service is really inadequate and does not help customers. So what now? Well, I refuse to pay anymore than the cost of my ticket so I did not purchase an advance seat. The consequence of all this is a lot of aggravation and feeling of being misled and deceived by Spirit. I truly hope they come under fire for this and so many of their other practices and that they shape up or get out of the airline industry.

I joined the other stranded passengers in trying to call Spirit. For anyone who has ever attempted to contact Spirit in the past knows, that is nearly impossible! It seems like the only way to get anyone on the phone was to call New Reservations. New Reservations told me what the others had already learned: All they could do for me is to sell me a new ticket. They also advised me that there were no seats available for the next day.

Essentially, Spirit cancelled all of their flights and left the stranded passengers without any assistance at the airport. There was no one available to help make alternative arrangements. They told us on the phone that we were on our own -- no compensation for lodging, food, etc. I had to get home and get to work the next day. I also could not afford to spend another day in Boston. I had no place to stay, I was running out of cash, and my credit cards were close to their limits. Fortunately, I had a friend who was flying back to Ft. Lauderdale about the same time on JetBlue. I called him (it's in another terminal), and he was able to get me the LAST SEAT on his flight (he also paid for it with his credit card for me!). Since I was out of money and credit cards, I really had no other options but to get back home that night!

When I called Spirit on July 10th, the Customer Service rep on the phone told me that she would send through an email request for a voucher for me. The voucher would only be for my flight -- not my pre-paid seat payment or my pre-paid baggage fees. I told her that wasn't adequate (after all, it cost me another $370 to get home), and insisted on speaking to a supervisor. After putting me on hold for about 45 more minutes (she did come back on after about 15 minutes and told me to keep on holding), I got disconnected.

$369.50 to book on another airlines.

When I found my seat 7D (the one I paid for, front aisle), it was dirty, along with my entire row. There were cookie crumbs everywhere. After waiting nearly 7 hours at Ft. Lauderdale just for my short 45 minute trip to Orlando, there was confusion as to whether or not gate H2 was an Air Jamaica or Spirit Air gate. The ticket agent from gate H1, with no sense of urgency, grazed his way over to H2 and rather disparagingly announced for Spirit passengers bound for Orlando to wait a little longer because our plane was an hour late. I approached the same ticket agent and asked if he could print me a boarding pass.

For my return home, the ticket booth inside OIA was outrageously long. I ended up using the skycap service, although I had no bags to check. This time, however, I got both boarding passes. This time, however, I noticed for my flight from Ft. Lauderdale to San Antonio, I was not sitting in the seat I paid for. I purchased seat 6D (front aisle) back in May. That's what my itinerary stated from the date I purchased my seats and tickets until the morning before I left for the airport. My boarding pass now showed I was sitting in 16B (middle-back, and in the center).

Spirit Airlines' website makes not mention of re-arranged seating assignments if a flight is full (nor does the webiste have any contact information available). But it does state pre-purchased seats are non-refundable. I'd like my $10 refunded to me because 16B is not the seat I purchased. But more importantly--since more than likely I will not be getting $10 credited back to my account--is the fact that Spirit Air has a lot to work on in customer service and a better explanation of their policies. Never again will I fly Spirit Airlines, and I will do my best to ensure everyone I know stays clear, or risk being treated like something less than a human being.

Loss of a measly $10 and a total of two vacation days lost due to long layovers in Ft. Lauderdale and delayed flights.

Because we were re-entering the country, we had to claim our bags and go through customs. We got through relatively quickly, but when we asked the agent for our gate for the connection, she told us you missed it that we had to go to re-booking. We could see the flight on the other side of the terminal. It was still there! They wouldn't let us go to the gate, even though they were still there. Apparently, they closed the gate, and didn't give a rat's butt about the 20 connecting passengers that needed to catch that flight.

So off to re-booking we go and I have to say, the customer service at Spirit is probably the worst I have ever seen for any legitimate organization. They bark orders at you, they lie, they make everything your fault. We had kids that were going to be dropped off and jobs to get to. The rep actually said so what, I have kids, too. Our original connection was 7:25pm. We finally gave up trying to get a flight out that night. The rep booked us on a 7:25 flight the next MORNING. When we showed up at the airport at 5am, the new rep didn't have a reservation for us. We were booked for 7:25 pm.

There were two other flights that day; 6:50am and 3:30pm. We found out that the reps get some of fee/bonus for booking flights on their shifts. It's likely we were booked on the same shift the next day for the benefit of the rep, and to heck with customer service. We spent 30 minutes waiting for a supervisor. The last person we spoke with was not a supervisor, but at least had an ounce of empathy. She tried to get us a meal voucher for the long day ahead of us. She returned after 30 minutes apologizing that they (Spirit) would not give a meal voucher for weather related delays. At some point it's not weather related any more.

We had to get a hotel for the night (no allowances or vouchers) and food for the day we were stranded. Ultimately, it cost us about $250. The most aggravating part of this is that none of it would have happened if they allowed us to access the connecting flight. At that point, it was no longer weather related. I'm sure (based on the number of stranded people we talked with at the terminal), that this could be an intentional effort to sell more tickets. All those standby people needed flights to be on. Hence, sell them a ticket and re-book the people that made purchases ahead of time.

$250, unnecessary inconvenience and humiliation

The trip to San Jose was uneventful. Spirit bore all the trademarks of budget airlines I had become accustomed to; vanishing leg room, charges for checked baggage ($25), fees for snacks and bring-your-own entertainment. I was slightly taken aback when I was informed I would have to pay $3 for water, however I accepted this as the price of a relatively inexpensive air fare.

Spirit's true colors were reserved for the return journey. My flight from San Jose left at 12:55am local time. The flight landed only fractionally late, around 5:50am versus the advertised 5:43am, however a combination of technical issues attaching the plane to the gangway, and my being seated in the 25th of 26 rows on the aircraft, meant I did not step off the plane for another 30 minutes. I informed both stewardesses and ground-staff that I had a tight connection (my flight to Boston was scheduled to leave at 6:50am) both greeted me with blank stares and the phrase "There is nothing we can do." This, I would later learn, is the Spirit party line.

By the time I made it to security I was informed that the flight had already left, and that I needed to go to Spirit's ticketing agents to get on a different flight. Along with two dozen other passengers in a similar situation, I grabbed my bags and headed toward the rebooking line. It was in this line that I would spend the next 90 minutes of my morning, watching Spirit employees behind the desks regale in tales of recent disgruntled passengers while ignoring the line of dozens of displaced customers. The two agents who were working were doing so at a painfully slow pace. Like a glacier, the line inched toward the two functioning rebooking desks. I watched the faces of those before me turn from curiosity to disbelief finally to frustration and anger, leaving me to wonder what my fate would be when I finally arrived at the desk myself.

It turned out that I had two options. I could either wait on standby for a 3:35pm flight, or receive a boarding pass for a 7:45pm flight. I was told that the 3:35pm flight was already overbooked by 12 passengers, and with the already large amount of customers in a similar situation, it was unlikely that we would receive seats. I asked what Spirit would provide in the 12+ hours until the 7:45pm flight. The answer, was nothing. I asked if there was another airline flying to Boston sooner. The employee would not tell me. I asked for a refund, again, no. In disbelief I requested to speak to a supervisor. Twenty minutes later a gentlemen arrived to once more parrot the party line. "There is nothing we can do" he explained. "It would be different if this was our fault, but in this situation it was the government's fault."

I have blamed many things on the government over the past 8 years, but even to me, blaming them for a private airline's incompetence in flight-management seemed to be a stretch. While he acknowledged that I had done nothing to bring this misfortune upon myself, he made absolutely no effort to remedy the situation; No hotel, no airport lounge, no food vouchers, not even an apology. His sole recommendation was that I visit terminal three, where there was a Chili's, as if somehow the thought of baby-back ribs at 8:45am would dissipate my growing fury. Before I left the counter, the supervisor had printed my girlfriend and I boarding passes for the 3:35pm flight, and told us to get to the gate as early as possible as we were on the stand-by list. This shouldn't be an issue, we thought, we certainly didn't have anywhere else to go.

We made it through security as early as they would let us, around 11:45am. We were informed that we had both been randomly selected for additional screening. Under ordinary circumstances this would have caused me considerable frustration, but after sitting on the floor of Spirit's dingy terminal for the last 3 hours a trip through the puffer machine proved a welcome change of scenery. The TSA employees, not typically my favorite individuals to deal with, were also a breath of fresh air in comparison with my recent discourse with the Spirit supervisor.

The next three and a half hours were spent at gate H10. Per the instruction of the rebooking supervisor, we were determined to be first in line for a stand-by seat. A couple of hours went by before I even caught a glimpse of a Spirit employee, when I did, I asked her to explain the procedure for stand-by passengers. She made no effort to conceal her disinterest in answering my question, and offered a curt "You need to wait here until boarding finishes, so, not for another hour at least." So that's what I did, I sat, waited, and watched as everyone boarded the plane. I recognized one of the boarding passengers from my wait in the original rebooking line, which spawned a temporary optimism. Once the last passenger had boarded I approached the gate official, the same woman who had been so terse with me an hour earlier.

After showing me my original boarding pass, along with the one the rebooking agent had issued me, she played with her computer for a while before printing me a boarding pass, complete with seat number. Jen followed in kind, and she too was issued a boarding pass. Success! Or so we thought. Upon boarding the plane, we noticed several empty seats. I proceeded to the seat marked on my boarding pass, stowed my luggage in the overhead bin and took my seat. Jen, on the other hand, arrived at her seat to find another passenger already in it, sure enough, her boarding pass confirmed that she was in her allocated seat. In the interim, several other passengers had boarded the plane. One of which, we would later learn, was a stewardesses mother who was flying on a "buddy ticket." Since there were now no remaining seats for Jen, and it did not make sense for us to travel forth separately, we were both escorted off the plane.

By this stage, neither of us had slept for almost 36 hours. Had things gone according to plan we would have been in our beds in Boston over 5 hours ago. I asked the gate attendant who issued us our seats how this mix-up could have happened. Without a straight answer, I asked to speak with another supervisor. Another woman came by shortly. The gate attendant tried to explain the situation to her, and in doing so blatantly fabricated events regarding instructions she had delivered to me earlier in the day. I told the supervisor that this had been only the latest in a string of errors made by Spirit today. Her response "I don't know about the rest of your day and I don't need to, because there's nothing I can do about it" [emphasis my own].

Onward to another customer service representative we ventured. This time to try and secure a seat on the final flight to Boston of the day, a 7:45pm, flight that flew via Myrtle Beach. The third time proved to be a charm, and we eventually made it to Boston, shortly after midnight and not before being asked if we would mind spending the night in Myrtle Beach as they had overbooked that flight also. We did not.

My qualms with the day stem not from the fact that I got home 14 hours later than I should have, but from the way I was treated throughout the day. During the ordeal neither of us received so much as an apology, much less any sort of compensation. I support airlines in their efforts to cut costs. I am willing to endure the lack of legroom, refreshments and entertainment. I do not even begrudge paying to check bags. The complete elimination of customer service, however, I feel is a bridge too far. I had to wait in the terminal for 14 hours, paying for my own food. By the time I reached my destination, public transportation was closed for the night, resulting in a $50 cab-ride home. All told I spent at least an additional $100 and wasted a day in an airport terminal.

Anyhow, without any other options, I gave her the garment bag, which she charged me $20 for and dropped callously on the conveyer belt. Of course, the bag never did arrive in Washington. The passenger right next to me boarded with a briefcase and garment bag and said he had no problem. In fact, Spirit's own website says passengers are allowed one personal item, such as a briefcase, and one additioanl carry on item. I filed a claim immediately and called the claim number they gave me as well as corporate headquarters for five straight days and never got a return call.

Upon returning to Florida I filed the lengthy claim form, listed all the lost garments ($2,800 worth), and sent a certified copy to the claim department and CEO. Nearly six weeks later I got a very short letter saying they were not liable because I did not provide receipts. Passengers have no recourse for employee misconduct and corporate abuse of policies.

My trip was ten days and included my sister's graduation and a family wedding. In the garment bag was two suits, slacks, and six expensive dress shirts. I had to spend almost $700 to buy new clothes for the trip.

Within a week, the baggage check-in rates had gone up $5.00. I was not able to pay by credit card, but CASH only. When on the airplain going to St. Marrten, I purchased a soda and had to pay in cash. Upon my return home, ony a credit card was accepted.

I was barely prepared to pay an additional $5.00 for baggage check-in. There were bags at a cost of $40 (2 bags checked in), going to St. Maarten and $50 upon my return to the U.S. Accepting or not accepting credit cards was quite confusing. I asked the agent, how would I have known while on vacation, that the baggage rate had increased. She moaned something about my checking the internet. I would have no reason to check the internet while on vacation, especially the Spirit Airline website.

It is my opinion that whatever price I pay for baggage check-in going, I should only have to pay the same amount returning. I will never fly Spirit Airlines again, and I have told my friends not to use this unfriendly, unprofessional, confusing, inconsistent airline as well. I was very distraught, because I had to scrape up the $50 between my husband and I.

I emailed their customer service dept. and after 3 days rec'd a canned response that I was out of luck because I agreed to the terms and conditions. This was completely false. I tried their phones again and could never get through. Finally I decided to go to the top and find out their CEO since I could not talk to anyone or find a manager's name.

When I searched on Spririt and CEO on yahoo, I found not only the CEO's name but also his email address. You will see articles about his Reply All email snafu from a few months ago. I emailed this guy (Ben something) and rec'd a response from customer service within 12 hours stating that I would get my money back since they re-evaluated my situation. I actually rec'd a refund. I don't have his email address handy but just do a Yahoo or Google search and you will ultimately find his email. Good luck.

Unfortunately, that has changed. They now require that you submit a form and wait approximately 72 hours to be contacted by an agent. The 72 hours is actually 2 1/2 weeks. I submitted a second redemption request 3 weeks ago for a flight to Florida at Christmas time ( we had enough miles for 2 more free tickets). After waiting for 2 1/2 weeks, I was told by Jackie ( the agent), that the entire week between Christmas and New Years is completely sold out. I asked how it could be sold out 6 months in advance,and was told that it is. Of course, if I want to pay for a ticket,they are available on the website. I then asked her when the automated site would be back up so I don't have to go through the "form process" again, and she informed me that as far as she knows, the form process is permanent. The Spirit website states that they are currently upgrading their automated site and it will be back up, but apparently the employees are unaware of that.

Spirit claims that they don't have blackout dates, but it was very clear to me that they now do. I know other people that have also tried to cash in their miles for the week after Christmas, and they were told the same story.

It's too bad. My husband and I have been really big fans of Spirit over the last several years, and now, not so much. It's great to rack up the miles as long as you can use them. Otherwise, what's the point? Fortunately, we live near 3 major aiports--Atlantic City, Newark and Philadelphia. Southwest and Continental both fly non-stop to our destination, and they have had excellent frequent flyer programs in place for years. The also have blackout dates, but at least they are honest about them.

This is very poor customer service, in a day where everything is at risk for failure.One would think that each company would do all they could to keep their customers happy and coming back. I recently learned for each one unhappy report a person has if they tell one person that could result in many thousands of people hearing about the poor service and not want to use this business .

I am truly disappointed with this airline and the service.

They themn charged me a rebooking fee,On the trip down to Fll I was delayed 41/2 hours with no explenation. The flight 779 was never even posted on the board.

90 days before the flight, I logged on to assign seats, and everything was fine. I had to wait a week to do the return flight. A week later, when I went to assign my seats, there was now a $10 per aisle/window and $5 per middle seat assignment fee! How can it be legal for a company to change the terms 4 months after the purchase! To add insult to injury, they soon cancelled my return flight and put me on a connecting flight with a layover of almost 4 hours! (and seat fees apply to EACH flight segment) I am traveling with four children and choose direct flights intentionally.

After spending over an hour on hold in their phone system...it disconnected me. Repeated attempts to get through eventually succeeded. The nice foreign gentleman told me that I was actually on STANDBY for my return flight. Why? I don't know....the tickets were PAID IN FULL in February. I requested that it be changed to a direct flight, even if that meant the next day. He politely made the changes (all this took about a 1/2 hour) but he could not do anything about the seat assignment fee. I have no issue with the airline adding a seat assignment fee, as long as it is disclosed at time of purchase. If it isn't already, it should be illegal to add a fee for a previously included service to EXISTING purchases.

He told me that he could change it over the phone, which I was surprised at but I believed him and repeated what he said to me. I gave him my credit card to find it and finally, he did. Then when he found it, he said he couldn't help me with anything. I wasted about a half hour at least on the phone with him. I gave up, went back to the site, and when I tried to change the reservation, the flight cancelled, and the $8.00 fares were gone.

So now I have an $80.00 change fee, and no reservation. I called back to asked for a supervisor. After holding for one and a half hours, I got some woman who refused to give me one. She said I didn't deserve one and hung up on me. I am disgusted with this airline. I will gladly pay extra money that I can't afford to spend, just to avoid them in the future.

I gave him my credit card to find it and he finally, he did. Then when he found it, he said he couldn't help me with anything. I wasted about a half hour at least on the phone with him. I gave up, went back to the site, and when I tried to change the reservation, the flight cancelled, and the $8.00 fares were gone. So now I have an $80.00 change fee, and no reservation. I called back to asked for a supervisor. After holding for one and a half hours, I got some woman who refused to give me one. She said I didn't deserve one and hung up on me.

I am disgusted with this airline. I will gladly pay extra money that I can't afford to spend, just to avoid them in the future.

I tried the US 1-800 for two days and got nothing but a busy signal and got the same thing at the costa rica phone number. I then tried calling the Ft. Lauderdale to see if they could connect me to the Spirit desk and they laughed at me, saying that no one would pick up the call and I was about the 200th person to call regarding Spirit. They did put me through to the bagage area (and gave me the phone number to the baggage area) i spoke with a guy could give me no info, no manager, no phone number. I tried calling the Mirimar main office and got caught up in the phone tree and was never able to get a person on the line. I emailed several e mails and only got one generic response not even resolving my problem.

By the third day without thier surf boards (the only reason they were going) an not being able to reach anyone I was not happy. I then kept calling the baggage claim number and finally go a Mary who said she would look into it and call me back. I waited, and she did not, I called her again, she said she would call me back. She did finally call me back at about 5:00PM that day to tell me she was looking at the boards and the luggage and they were going out on the first Ft. Lauderdale flight in the morning. My husband then decided to change his ticket (he was scheduled to go the 28th) and personally see the boards get on the plane and then drive them to Junquillal where the kids were the next day. He gets to Orlando at 5:00AM, explains the situation and instead of the people a Spriit appologizing for the lost boards and luggage they charged him a $200 change fee. I thought this took a lot of nerve.

After these kids saved all their money for thier trip (which for three of them was only 10 days long) to go surf three full days have now passed with to clothes and no surf boards, Spirit really could not have cared less. My husband gets to Ft. Lauderdale and they ignor him when he starts asking about the luggage. They give him no answers and basically tell him they dont care and dont know what hes talking about. At about that time my son called me from Costa Rica and told me the boards arrived late the prior afternoon. So basically the lady in Ft. Lauderdale flat out lied to me, probably just to keep me from calling again. I am due to fly out on the 28th and frankly if I had the money I would book another flight with another company. I have not yet written my complaint letter but I will and every person I think of will be copied. The fact that you cannot get ahold of a single person in that organization is deplorable.

When I asked to speak to a supervisor he told me it was not warranted and disconnected the call. I consider this extremely rude and unprofessional. I believe I should have been allowed to pay for my seat and pay for my checked bag because the website was out of order. This will be on last flight on Spirit. Nickel-diming us to death with the seat and baggage charges and having to speak to a rude foreign rep is enough for us.

It's Spirit's loss, not ours.

Again, two of the customers returned to the counter and requested the female Spirit Airline employee to check her area to see if the identification cards fell of the counter. With an annoyed expression on her face, this Spirit Airline employee quickly looked on the counter and lifted her laptop. She told the customers that she did not have the identification cards and asked them to go search their belongings. One of the customers promptly responded asking the Spirit Airline employee to look more thouroughly around the area she was standing. With little effort, the Spirit Airlines employee glanced down and responded, nope, its not here.

As another Spirit Airline employee walked passed this booth he looked at the floor and asked the female employee, what are those doing down there? Again, with little effort she glanced at the floor (without really moving from the spot she was standing) and asked, what? The male Spirit Airline employee leaned down and picked up three separate identification cards and placed them on the counter and stated, you were standing on these. The reaction of the female employee was completely shocking. Her only reaction was a shrug of the shoulders and a huh sound as if she really didnt care.

One of the customers let out a are you serious? remark as he received his identification from the female employee. Another customer made the comment, we will likely be late to our terminal since we have spent the last hour trying to locate our identification cards, that you had the entire time, as all three of us stated to you. Again, a shocking response from the female employee. In an extremely unprofessional manner, and tone, she stated, I am busy here. You have your identification cards now. You should probably try to catch your flight now.

The flight schedules of Spirit Airline are poorly coordinated. If a plane is late for take-off, the slightest delay of a mere 30 minutes will most likely affect the rest of your travels. A 25 minute delay from LAX to Ft Lauderdale made me miss my Spirit Air connecting flight to Tampa. The original flight from Ft. Lauderdale to Tampa was 7am and the next flight was not until 6pm. Needless to say, I spent the next 11 hours sitting in an airport. Of which, my terminal was changed three times and the staff acted as if I was an inconvenience by asking for assistance due to the fact they never bother to update the departure and arrival board - which contains gate information. I will NEVER fly Spirit Airline again. Never!

I asked for supervisor, he didn't know a name. I asked for a US number to contact someone, he said didn't have one and then he did but wouldn't give it to me. I asked him who he deals with directly in the US, he said he knew her first name not her last and didn't have a number. He said that there is nothing he could do as a floor supervisor to accomodate me a customer and no one over him to speak with. Please help me understand how big corporate companies forward all of their US customer support teams over seas when there is a lack of communication.

Because of this I might end up losing my house because I ended up booking with another airline because we now don't even want to travel with Spirit. I have tried and tried to contact spirit but that is an impossible task. THis whole thing is a mess.

On the return flight on May 22, the Spirit agent told us our flight was cancelled and we would have to pay an additional fee for any other flights,but when she checked, she saild all their flights were booked and we would have to go with another airline. When I asked for a refund to use towards a new ticket, was told they have not agreement with any other airlines, and was told to leave. When asked for a supervisor, again the police were called and we were escorted out of the terminal. Finally found another flight back on United.

Had to pay $130 to rent a car from Ft. Lauderdale to Orlando. Had to pay $1,200 for the return flight on United. Both girls (who are 4th grade Honor Students) were crying each time and thoroughly tramatized by not one but two incidents of being forcibly removed from the terminal. One of the girls still has nightmares, both are afraid of the police, and neither want to go to the airport, even to pick up a relative.

This airline is a hit or miss in terms of experience. I personally will never fly Spirit Airlines and I even contacted my bank to get a full refund on the $261 return fare they charged me for a whole new ticket on what was originally a roundtrip fare of $185. I sent a letter along with Spirit's policy showing that it is only $70 to modify a booked trip. Wachovia refunded all but the $70 to me.

I encourage any of you who have flown this airline and been charged additional fees (rebooking, luggage, etc) other than what you paid for to originally book the flight, to call your bank or credit card company and dispute the charge. It is your right to do so under the terms of your credit card or bank and they WILL grant you a provisional credit. This credit will remain as the card company/bank investigates your dispute and ultimately, you will receive your money back if founded. Next, contact your state attorney general, Congressperson, and or local county/city consumer affairs agency. Spirit is based out of Miramar, Florida; The Florida Attorney General's Office and the Florida Department of Agriculture and Consumer Services should also be clued in on your complaints.

I telephoned at around 6:30 am Thursday, June 5, to the toll free number and awaited 1 hour and 26 minutes before an agent answered. I proceeded to answer the agents question as to departure city and arrival city, dates, and then requested the 771 morning flight. The agent told me it was sold out and the only flight available at that price was 711 departing at 8:05pm. I asked her if she was sure it was not available and she stated again no. So I proceeded to book the flight for myself using the voucher, then a flight for my wife and Father-in-law. After receiving the record locator codes for each flight, I then asked the agent if I could pay for my baggage fee for each passenger now and she stated there was no baggage fee for baggage under 40 pounds.

This evening, Thursday, June 5th, my wife went online to Spirit Air and the 771 flight was showing it was available. So we again called the Customer hotline, waited 1 hour before talking to JP, the agents name. He said if we had to change to the morning flight it would cost us $70 each to change flights. My wife and I were both on the telephone and explained to him that the agent in the morning told us the morning flight, 771 was full and I could not book it, but it was showing open online. He proceeded to try and change our reservation and was able to book us for the morning flight, but not able to waive the fee. We asked him to allow us to speak to a Supervisor and he tried for 40 minutes to contact one while we were on hold so he came back on to tell us he could not. We told him we would continue to wait since we have been on the telephone for this long.

We were finally connected to Ray, badge number 7540130, Operations Supervisor. Ray told us we have to pay the fee to change the flight from 711 to 771. We explained we were told the morning flight was booked and offered the evening flight, but when we checked today it was showing available online. He stated we were incorrect and sometimes the computers do not reflect what the agents show. We again explained that JP was able to book the flights but not waive the fee, so they were available. He then said the agent did not tell us it was booked, we were wrong. I explained we had no reason to lie and he said the conversations are taped. We also stated that we had no reason to lie since we were patient enough to wait almost two hours to speak to Ray. I asked him if he could review our taped conversation and call us back he said he could not.

We consider our last two days of trying to obtain a flight with [their] airline an absolute nightmare. If we did not have a voucher in our possession, we would not have booked flights on [their] airline. We have received email confirmation for one flight only and not the other two and we are worried now if the flights are even booked.

So then they told us to go to rebooking and when we got there, the employees were rude and had no clue what they were doing. Every question we asked, she had to go to her supervisor for the answer and when we asked to speak to the supervisor she said he was busy (but he had time to answer when SHE asked them). Then she told us our only option was to stay in Florida until the next day. Since we had no choice, they gave us a free hotel room and $9 vouchers for each person for dinner and $7 for breakfast (which is nothing since the food at the airport is so expensive AND we had booked an ALL INCLUSIVE package in Cancun so we could've been in Cancun eating a lot more food for FREE basically).

THEN when we checked in to go back to New York, they said one person in our group was not listed on the flight. How the heck can that happen if we booked as a GROUP --of 8-- in JANUARY!? But okay, the lady gave us our tickets and everything seemed fine... until we got to Florida again. That same person's ticket had said she was flying THE NEXT DAY back to New York... which the first lady in Mexico could've told us but she just wanted to get rid of us and pass the problem along to the next flight. By this time, we were all tired, hungry and ticked off.

The people at the rebooking counter had no clue how to do things and even the manager was no help. He had asked the lady at the ticket counter to give us a gate pass so if there was any empty seats on the plane then she could go on, so the ticket lady was printing a gate pass which was supposed to say my friends name on it and gave it to my friend and we ran to the terminal and we had to go through security and all that.

With 10 minutes left before our flight left, we ran to the terminal and found out that my friend's gate pass had somehow gotten MY NAME on it. We quickly explained out situation to the guard and she let us through and when we got to the gate, the lady collecting the tickets didn't even look at the names on the ticket and so we just walked through the gate to the plane and she had to stay in the back pretending she was using the bathroom and looked for an empty seat after everyone had boarded. She basically had to sneak on to the plane. That's how tight security was too.

PLUS everything was about money. If we wanted CHIPS or M&Ms, it was $3! and WATER was $3! We had the WORST experience every and it will be out FIRST and LAST time traveling with Spirit Air. They are the cheapest but the WORST AIRLINE EVER. I would rather pay extra to have a steady flight and a better experience than to ever have to fly with them again, even if it was free I would never put myself through all that again.

I even drove down to the airport on Sunday and they said they couldn't do anything for me. They called a number, and they had to wait 5 minutes for them to pick up and they were told they cannot find my reservations anywhere. But now my dilemma is my credit card - they said my card was charged the amount for the tickets and they can't take the amount off until the merchandiser gives me credit. Can you tell me how I will get credit when they don't answer any type of correspondence? Please help - I don't know what to do.

I'm out $449.00 and have not airline tickets!

Nine days have passed and the luggage have not arrived and everytime my mother calls nobody answers the phone in the office in Cartagena Colombia. My sister and I have called the airline's offices in Detroit and Fort Lauderdale with no success. The few times we were kucky and got a person on the phone, she or he was rude and did not anything about our lost luggage. Of course, no supervisor or manger to talk to either. What can we do? Where we can go and fill out a complaint?

My mother went to Colombia to visit our relatives. All of her clothes and medication for diabetes and blood pressure were in those suitcases. She had to buy new clothes and go to the doctor to get new prescriprions. None of these were in her budget. She also has important personal documents in one of those suitcases in addition to presents for family and friends.

The first thing I would like you to know is that you will NEVER reach anyone (other than a reservation agent and even that's a maybe)by phone! The phone system in the reservation center and at the corporate offices are set to re-route you to dead lines. The owners of this company absolutely do not care if you are happy or not! The policies and behaviors of this airline are out of control.

My advice to you is to not fly Spirit Airlines. If you do, please be sure to book any tickets on an American Express card as they will back the consumer and charge back all fees. It is ridiculous that they can change your flight and then penalize you financially for the outcome. Even if you don't use an American Express card, most companies will charge back for an error that you report immediately or other such issues. I truly hate to have to offer this type of advice about a company that I once loved, but people should know what they may be in for.

i arrive at the airport one hour prior to departure, due to an accident involving the vehicle in which i was driving in. as i arrive at the ticketing counter, the agent stated in firm mannerthe counter is close. i begged and pleaded with the agent that i am willing to leave my luggae with relatives and not check it, just so i could board the airplane. i was told in no uncertain term that i will not, and that i should book another ticket, and i had to stay in jamaica three more days.

i begged to speak to the manager but was told that the manager is not available. i have never shed so many tears in a single day. i had to spend the night in jamaica. the following morning i had to book a return ticket with american airline; which by the way is more friendly service, courteous, polite, helpful and on time. i will tell anyone who will listen not to travel with spirit airline, no matter how cheap the fare is. the customer service is horrible, agents are rude, additional fees are tacked on at the last minute, and the flight late. how is that for bad service.

as a result of re-booking a return ticket my out of pocket expense was $220.00 + taxie fee $49.00 + i miss a day of work $193.00 total expense $462.00

i had to spend the night in jamaica. the following morning i had to book a return ticket with american airline; which by the way is more friendly service, courteous, polite, helpful and on time.

Anyway..funny how the flight that was scheduled to leave to Ft. Lauderdale after us actually left one hour before us.. We were then told that OUR Flight had to stop at Atlantic City. We were then told that if our flight did not arrive before 1:30 a.m. they would cancel it because La Guardia airport policy is that the last flight leaves at 1:30 a.m. We were THEN TOLD that had received an extention. We finally left at almost 2:00 a.m. After over 6 hours waiting at an airport that had everything already closed we were EVEN CHARGED $3.00 on the plane for water.

NOW MY STORY GETS BETTER. My return flight was cancelled because of Rain again in NY. It took me four hours to get through on my cell phone to a Customer Rep. I was then told that i had to wait two more days before getting on another flight. I ended up having to pay another $250.00 in hotel charges and was flown to Long Island Airport (WHICH IS 50 MILES FROM MY HOME).. to get back the following day. $125.00 cab ride NEVER AGAIN.. This airline is most definetley the WORST

I had to travel at a certain time frame in order to recieve the SAVE48 my discount of $48.00. And to be put on hold for one hour is rediculious.

its the worst airline ive ever used in my life ill make sure to never travel with them again i will recomend my friends and family not to fly with them too...

i had to pay for the hotel taxi and food ..

i had to pay for the hotel taxi and food ..

I scoured the area and found NO (that's ZERO) signs regarding check in luggage. Sarah wouldn't budge so I gave up and paid the ridiculous $20 and received my boarding pass. On the back of the boarding pass in plain black and white it stated that checked in luggage was subject to a $10 fee. I went back and said I should have been charged $10, but Sarah was having nothing of it. Our policy changed Feb. 22 and those are wrong. So it's been two months and you haven't updated your terms of service?! I called the Spirit 800 number and asked to speak to a supervisor, well demanded to at this point, and I was told by the rude woman No, you cannot speak to a supervisor. I was FLOORED. How can a business function like this?!? This was my first and last time I will fly with Spirit. I hope this company has what's coming to them!! They deceive customers and then offer no help or honor terms that they have written in black and white. What a AWFUL company!!!

Therefore, we were forced spend the entire day at the airport (over 13 hours). I had no formula for my children. In addition, they had to sleep on the airport floor, as I desperately tried to get our flights back to NY. My elderly mother also had to go without her hypertension and diabetes medications. Not only did this cause a major interruption in our daily lives/ activities, I was also charged $241.50 for rebooking our flights. At this time, I am respectfully requesting an investigation or inquiry into this matter.

When it came our turn to get our complaint through, I overheard this DIXIE lady muttering to another Lady that, "IF THEY WANT STRAWBERRIES AND CHAMPAGNE THEY SHOULDN'T BE DIGGING AROUND IN THE BOTTOM OF THE GARBAGE." Now this was SPIRIT'S OWN EMPLOYEE referring to the company as The bottom of the garbage. SHE NEEDS TO BE RELIEVED OF HER JOB!

On the other hand there was another Lady who was quite helpful, she was up and down helping us in every way she could. Martha Gonzales, THANK YOU FOR HELPING US! She was working like a dog trying to get us on or way. Which, after a lot of work we finally got on another flight. But after this hassle..NEVER AGAIN! I would rather take another airline and be four hours late than to go through that ever again. If DIXIE insists that SPIRIT is garbage then she should be scrubbing toilets with a toothbrush since she likes working with garbage then. SPIRIT needs to upgrade their system to warn passengers of the risk of missing flights due to the immigration procedure between transfers. They also need to remove rude and unpleasant representatives like DIXIE and make sure that they keep people like Martha Gonzales. Companies need to remember that these people represent them and that a customer gets their first impression of the company from interaction with their employees.

I told the lady that I was early and waiting in line, she then told me that they were pulling out people out of the line so they wont miss their flight. Which wasn't true because if they were doing that someone should have ask me and pulled me out the line. All I saw was people in front of the checking line walking back and forth pretending like they were working. I had to argue with the lady to have my bags checked and get on my flight, but she was evasive and checked in other passengers that just arrived at the airport.

So I proceeded to the rebooking line, which had about 50 people or more waiting in line beacause Spirit Airlines did the same thing to them. I had to wait about 3 and half hours in line, which was barely moving at all. They closed the rebooking and made us move further down the to have us stand in line again. When I finally got the chance to talk to someone, the lady was very rude and very evasive. When I asked if they could rebook me for another flight that same day she told me that I had to pay $70 fee for rebooking, which was crazy. I told the lady that it wasn't my fault that I miss my flight and she proceed to tell me that she cannot do anything about it and that I still have to pay the fee for rebooking a flight. I also asked her if there were any flights leaving out of Ft. Lauderdale to La Guardia, and she yes but also told me it was full, which was really crazy because I ended up flying that flight and there were about 2 to 10 seats open. I gave in and paid $70 even though it was their fault that I missed my flight. She proceeded to booked me for a flight for the next day, Sunday March 23rd, leaving at 4pm. I never took that flight since I made the 4pm flight to NY, which was delayed 2 hours. I would like someone to contact me about this situation, and help me out. PLEASE!