Spirit Air Reviews

Spirit Airlines staff are very mean and rude and don't care if you make it to your destination at all. They told me to come back 3 days in a row and was telling me to come back the next day. After a night of crying my fiance took me down to the terminal cause no one would assist me on the phone, told them the flight numbers that they were open and how to book them cause clearly they had no idea what they were doing. One of your workers made a joke and said if she saw me again she did not know what to say, she was just going to walk away. Needless to say it wasn't funny. How will Spirit change? How will they make up for my time and money gone. I need this to be taken serious. Please don't overlook this email. I was traumatized by the whole Spirit experience and want a refund of all my money.

Plane departs SJO and we get to Ft. Lauderdale at about 9:45....get through customs and stuff and airline reps showed up to REALLY get the ball rolling...(NOT). Some were offered overnight lodging in FLL and a flight to their destinations (Some in Seattle), and the few of us left hanging that needed to get to TAMPA, they promised a BUS to get us there, so after some standing around and **-scratching, they lead us out to the shuttle stand in front, when we see a nice full-sized van pull up, and think, "Ok, this might not be bad". So we head for the Van, and are quickly headed off by a Spirit employee, who says, "Oh, no, that's not for you guys...." and points to an airport taxi, Lincoln towncar pulling up....... We said, "Seriously, there are FOUR full-sized adults and you are going to stuff us in there and drive us 4-plus hours?" "Yes, it's the best we can do....."

So the driver opens the trunk and begins stuffing the luggage of FOUR people into it... Needless to say, it's not gonna fit, so Jethro gets out a few Bungee cords, jams the trunk lid down on our luggage and proceeds to bungee it all down, HALF-closed..... nice. I'll spare you the discomfort stories and just say that we got to TAMPA at 3:45 am, and had to wake family up to come get me. SPIRIT offered NO compensation or offset for the fact that some of us (ME) had an appointment EARLY that morning that I would now miss. I had to adjust my whole schedule around and do everything out of order, which included a trip to the VA Hospital to get some problems taken care of.... Needless to say, I ended up in the Hospital, in the Coronary care unit and had my return ticket for the 29th, and it was screaming up...... The VA kept me a day longer because I got there a day late (Thanks to Spirit), so I started calling SPIRIT to simply change for a flight the next day, but NOOOO... their customer Service Hindus in Bombay or Calcutta or WHEREVER IN THE HELL they were, would have none of it....

After several calls trying to reach someone who spoke English, I got NOWHERE and missed my flight.......Still willing to reach the airline, I am NOW told that since I missed my flight, I forfeit my ticket returning in January as well.....NO REFUND, NO CREDIT, just tough luck, too bad, so sad. I have been ducking it out with my bank, and the damn airline, but it seems they skirt that fine line of legal and don't have to do ANYTHING, but take your MONEY, to the tune of $511.00 this time... I filed a complaint with the DOT, but they are going to write a nice letter to SPIRIT and give them 30 days to lie back to them.... The BBB, but those wheels barely move as well. The moral of the story is DO NOT, unless you are a glutton for punishment or being ripped off, EVER fly SPIRIT.......I am waiting to hear if anything good will come of this, but if all goes true to form, the CONSUMER is the loser in this and always WILL be.

The next day, Monday afternoon, I called regarding info on missing luggage then is when I received an email saying the luggage would be delivered without explanation on what happen with the luggage to begin with. As mentioned above, the luggage did not arrive until 7:30pm on Monday night to my hotel in Joliet, IL. On November 6th, I arrived to the airport hours early to attempt to check into my flight. It was explained that I could not check in or check my bag because my arrival was beyond 2 hours prior to departure. I waited at the airport terminal for almost 7 hours!!! At 7pm I checked into my flight that had a scheduled departure at 8:25pm. Once checked in, I proceeded to the gate. I checked flight status monitors and noticed the flight was now delayed until 10:02pm. No phone call, email of any sort was sent by Spirit Airlines like I have been accustomed on other carriers. It was only after I searched for confirmation with the terminal staff that I was told of the delayed flight. This should have been mentioned during check in.

I travel at least once a month for business trips and our company will NEVER purchase with Spirit Airlines again. We have updated our staff of 800 employees not to purchase through Spirit. Cheapest is definitely not the better choice in this case. Emotionally I feel depleted. I have never been so stressed out in my life. By having to purchase new clothing, this has caused financially strife as well. The total amount and hours of this trip is $654.00 and over 8hrs of airport waiting to and from. I encourage better training of staff, availability when concerns arise, offer toiletries and better communication of delayed flights or mishandled luggage. THIS HAS BEEN THE WORST EVER!

I was told by customer service on the 12th that all I could do was purchase the same flight again. This situation has caused me a lot of stressed. I don't understand why the customer service at Spirit made so many mistakes and refused to fix them, and why they did not process the cancellation or do any of the things that they told me that they would do to my reservation over the phone, but I was charged twice for the same flight and that should not have happened to me. I am requesting now a refund of the amount of the double charge with reservation confirmation #** In the hopes that nothing like this happens to me again if I choose to fly with Spirit in the future. Thank you for your assistance in correcting this problem. I filed a fraud report with my credit card and got my money back. I'd take a greyhound before I fly with them again!

However, I decided to make a phone call to their customer service to see if they can get me a confirmed seat for Oct. 25th. To my surprise they said that there are seats available but I have to buy a new ticket. I returned to the counter happily in less than a minute to tell them that they can get me a confirmed seat. The manager of the flight who claimed to have 46.5 years of experience said that there is no seat available!!! I went back to the airport on Oct. 25th and noticed that they have indeed oversold the seats (!!) and I did not get the chance of getting into the flight. I asked the supervisor on duty to give me a confirmed seat for next week and she said that she cannot do that because it is not a part of their policies. Instead she offered me another stand by position for the next day. I explained that on Oct. 24th they were trying to get me a confirmed seat and I was put on stand by position because they claimed there was no seat available.

I made a phone call to their customer service and they said that they cannot even put me on stand by (!!!) because I used my chance of being on stand by position once. The contradictory reactions that I received from these people indicate that they have no willingness to assist their customers. What is even more annoying is that I decided to buy a one-way ticket from another airline and use the other round of my ticket from Spirit (Orlando to Florida). They said that because I lost the first round of the flight the other round would be automatically cancelled. They also refused to refund me for the other round. I talked to whoever I had access from Spirit both in the airport and on the phone.

Obviously, there are policies that are set according to each individual staff, and these policies are just designed to screw you up. Yes, why not when you can sell a customer's seat to another customer and earn more money. I have had many international and domestic flights, and am shocked to see this awful and insane customer service. I told them that I am going to share my experience with them with other people so that Spirit cannot take advantage of other peoples innocence.

Travelguard was misleading at best in the communication about our coverage. In opening up the coverage document it states, "Trip Cancellation - 100% Trip Cost Refund". BUT, in an embedded link there are very specific instances in which this applies. In the end I received, "We are sorry for your inconvenience, this is our policy" 100 times with zero flexibility. PLEASE DO NOT USE THIS AIRLINE. HORRIBLE customer service, deceiving policies, with additional fees EVERYWHERE. It is a total RIPOFF. My advice, DON'T DO IT! YOU WILL REGRET IT. If I could rate this airline a minus 5, I would do it.

I was booking the flights on their website at the same time and told the rep that the round trip for the 3 of us was $1370 and asked her to explain to me how or why would taxes and fees account for close to 90% of the total cost? She kept repeating herself and could not explain anything to me but she did give me some 17 digit numbers that I could put at the last step prior to paying when booking on line. I typed these numbers and got a whooping $50 off each ticket so the total for the 3 tickets would be close to $1250!!! SO much for the free round trip vouchers to anywhere Spirit flies!!! Calling all Lawyers out there to sue this company ASAP!!!

Finally, they started the airplane and their excuse was the starter didn't work. And the flight was late before boarding to top that. I missed my connection and when I got to Ft. Lauderdale, in order to not lose my vacation day, because there is only one flight per day to where I was heading, and not lose a hotel stay reserved and paid. I asked them to put me on any plane to any city in Dominican and I would bus my way to my original destination. So I get the ticket change. I waited 9 hours in a hotel they paid for and boarded 2am. Got to my location. Then on return, I head to Santo Domingo as my ticket and receipt stated to depart the country on time. They tell me at the front counter, I was supposed to be on last night flight in Santiago and I missed it, with no knowledge of this change of return. I asked them to get me on this plane back home. "Sorry, can't do it. You have to wait until everyone boards and if there is space, you can pay $355 for a return ticket".

WHAT!!! I had nothing to do with this change, nor was I notified. It was either pay or not get home. So the asst manager tells me go ahead and pay and when I get to FT. Lauderdale, ask for a refund there. She was just passing the ball to no solution. I go to FT. Lauderdale. Informed them, and they say call the phone # on your receipt. I do this next when I get home. 1 operator hangs up on me after telling me no refund. Algada was her name. Then I call back again. Asking for their name is something you have to do. They will not volunteer it and they get shocked when you ask for their name. CREEPY. Joe (2nd operator), he said his name with hesitation by the way, sound like he lied to me about his name. Moreover, he tells me no refund.

I said "well, I got the receipt that shows I was supposed to leave Santo Domingo and I was refused and forced to pay another $355 to get back home and was told get my refund in FT. Lauderdale. And now you are not honoring your word." I said, "How do you guys expect to live in this world treating people the way you do? All I ask is that you treat me with fairness and the way you would want to be treated". Still no refund. I said to them, "you have lost a customer for life. And I will get a credit card charge back anyway because I have a document called a receipt showing I was a passenger for that flight back that I was forced to pay again." FOR ALL TO KNOW, YOU WOULD BE WISE NOT TO FLY WITH THIS COMPANY. NO MATTER HOW CHEAP IT MAY BE. PAY THE EXTRA $50-100 and get decent customer service with American or Delta, plus no charge luggage, refund ability, and no intentional set backs or delays to your trip. PEACE TO YOU ALL.

The representative told me that Spirit Air had automatically cancelled my return flight because I did not show up to the original departing flight on the 15th. I was not made aware of such a ridiculous rule. I begged and pleaded and had them transfer me to someone in the U.S. but the response was the same. "We can't do anything for you, but you can book a new reservation." I explained to the representative that this was an unfair business practice and that I would report them to consumer affairs. The representative told me that in the fine print somewhere it says that if I miss the departing flight my returning flight would automatically cancel and I would lose my money. So now, the night before I return home to New York from Chicago I had to scramble to find a flight which cost me another $330 (Jet Blue this time). So what should have cost me $214 round trip ended up costing me $800. Not to mention my Spirit flight from New York to Chicago had a 3 hour delay on perfect weather day.

Cancellation fee? Why not! Tack it right on there with the fuel, and baggage and service fees and service fees and service fees. I'm sure Spirit gets called non-stop, calls from disgruntled customers who didn't read the fine print, who got stuck with a 100$ check-bag fee. This is what's upsetting. That when THEY, Spirit Airlines, are actually in the wrong, when their site kicks you out mid-reservation, when the reservation disappears, when the confirmation code they give you comes back invalid, when a ticket agent tells you one thing, and it ends up not being possible, when the website crashes and crashes and crashes and the customer service phone number changes in the same day (?!?!?), when you honestly call because the hard-earned money you're trying to give this criminal site can't even be spent! That's when I don't get it.

And they are robots on the line. They don't hear you. They don't care. They just say the same thing over and over and over. And it's a matter of 5, 10, 20$. Maybe give a waived baggage fee to a customer who has fallen victim to a default in your website. Who has been told one thing by one agent and something else by another. I want to blame the actual women who I spoke to, but I know it's not their faults. It's whoever is above them. Forcing them into the roundabout spiel and giving them no options for passing things along to a supervisor. Imagine the quality of the life they could have if they only had the option to say yes. At least in the every once in a while, in the "spirit" of human kindness.

The flight home we checked in online and made it to the airport. As we make it to the agent who scans the tickets to board she makes a comment about how we "haven't paid for our bags". My brother calmly asked her what she was talking about. She rudely waved us off with an "I'm trying to check people in for this flight! Talk to the other agent!" So we go to the other girl, whose name was Britney and who was also the RUDEST most unhelpful person on the planet. She tells us had we done it at the ticketing counter or online our bags would've been $50 but since we're at the gate now it's $100 per bag. That would be $300 to board with our bags or we could be placed on another flight (I'm not sure what that would've helped. We would've had to pay $100 for that flight too).

I asked her to get us a supervisor and was told we could not have one. She then started to type on her computer and ignore us for a good 5 minutes while people boarded the plane behind us. My brother asked her if all the people behind us had paid for their bags. She rudely responded, without looking up, "You don't need to worry about them, you need to worry about yourselves." At that point I told her to cut the attitude. She then looked up and asked "How will you be paying for that?" I again asked for a supervisor, since clearly she didn't hear me before. She responded again that there wasn't one and then proceeded to tell us that while checking in online we were asked 3 times if we had bags. Yes, and like every other airline I assumed that meant checked bags... which we did not have. I asked her why we were not charged for our bags in Denver. She responded with "I don't know. How will you be paying for that?"

Again, asked for a supervisor. The plane had been boarded at that point and was ready to take off. She finally called for a supervisor who was now mysteriously "busy" and unable to make it to the gate before the flight left. My brother handed her his credit card after realizing we weren't going to gain any traction with the moron standing in front of us. I asked her for her name, she responded. My brother asked her for her employee number. She snottily rolled her eyes at him and stated she does not give her employee number out. I told her that was fine, we'd find out who she was. She looked up at me and laughed. As we walked on the plane we heard a few people complaining on the flight, one gentlemen spoke to my brother and said it cost him an extra $500 to put bags on the flight. Ridiculous. I don't care if the flight is $100 to Italy, I will NEVER fly this airline again.

The second time I made the reservation by phone, explaining to your customer service person that it was a "one way" flight and receiving their assurances that there would be no problem. I even called a second time to check this was ok.

Subsequently the crew member "with an ongoing letter of passage from the vessel" was refused boarding because it was not in the form of an air ticket, thus delaying sailing of the vessel by three days. The person "Trevor" at the counter refused to discuss the matter per telephone when my crew member ask he speak to me, was rude and most unwilling to assist. Leaving a 21 year old Girl Stranded at Lauderdale Airport. They were told I had advised your reservations that it was a one way flight with passage from panama by Ship at time of booking and they confirmed it was ok.

I called your customer services when informed by the crew member they were denied boarding. They played me along for thirty minutes of roaming call costs, knowing the plane was to depart immediately only to tell me there was nothing they could do as they have no way to contact the Spirit desk in Lauderdale. Including if it was an emergency.

We have incurred considerable costs in delaying sailing, missing on going domestic flights on the same day. We have been ignored in correspondence and will most definitely be following up on this. If I do not receive satisfactory reply by a senior member of your company the details and unprofessional way we have been treated will also hit every social media page I can access.

I regret I must resolve this by such method of contact but it seems your customer services do not give a damn. If you think otherwise then perhaps it is time to notice the hundreds of comments of dissatisfaction on the media forums. If I do not received satisfactory answer then I will also address a formal complaint of protocol to the FAA.

To make a long story short, after spending approximately 10 hours between their reservation center...by the way, they don't know how to speak English, I believe they're from India, you have to repeat things to them at least 10 times...and customer service could only be reached by email... After 4 days, they told me my vouchers are not restricted...but...get this...the type of class the vouchers are will only permit you to fly on certain days... I called reservation center again, spend another 2 hours... I told them to look up any flights from Atlantic City to Aruba anytime in the year of 2015... I was told that these vouchers are not good for any time going to Aruba... So Spirit has a habit of giving you a worthless vouchers.

I had to buy the ticket from US airways and I pad $1000 for my family to buy tickets for Chicago. When I called Spirit customer support they were giving me the tickets for tomorrow which was of no use. They harassed us at the Airport very much and It was like they were asking for ransom and holding us at the Boarding gate. I am writing this email to please protect the passengers from this kind of airlines carriers who sell cheap tickets but at the end of the day forcing passengers to pay more through baggage claims.

Later on the day, I got an email from Spirit and I assumed it was a confirmation for the reservation changes that I had done and just passed it and not read it. Everything well. Paid my car rental, hotel, etc. Saturday came and started to receive a bunch of emails from Spirit stating that I could check in for my Saturday flight. I freaked out, as everything was planned for staying until Sunday. Well, these company's criminals computer programmers had their system setup to screw you and my modification request was not done and I was booked for the return trip for Saturday. A nightmare of hours wasted on the phone calling them somewhere in India or Philippines trying to make the changes. They replied I had to buy new tickets as no credit I would get for the $350 fee and bags I had already paid.

Long story short, they screwed me - had to pay an additional $690.00 for new tickets, bags, etc. So I paid a total of around $1000 to make a flight from Orlando to Chicago for two people. Outrageous. Please, please double check your transactions with these thieves, rats. They will rob you out in the open and nobody will come to help you. Take pictures of your changes on their website and double check to avoid these criminals from stealing your hard earned money. I will post this experience in every travel blog I can to expose this illegal business practices by this airline.

She then proceeded to charge me fifty bucks for an extra carry on. I made it to security then realized that once they started going through all my pockets of my bag taking my shampoo, bug spray, pocket knife, among other things and began to throw them away and kept me there for fifteen minutes doing so. They told me if I wanted to keep those things that I should have paid for another checked bag. I told them the lady assumed mine was a carry-on and charged me for it and that was my only piece of luggage. I initially thought they charge you for your carry on automatically until this time when the security officer told me to go back to the counter get a tag and get a refund and get my bag checked.

However, I went back to her and she told me it would be too late and I would miss my flight. So I went back to security, all my stuff got thrown away and I finally got out to get to my terminal. By this time it was 4:58 and my flights departure time was 5:07. I was walking up to my terminal and they made last call for my flight and I hurried up there only to have the door shut literally ten seconds after they made last call right. And as soon as I made it to the counter, they couldn't open the door. They couldn't let anybody else on, I was one of 3 other people who missed the flight. The flight attendants who were at the door entrance had told us that the gate keeper would assist us in rescheduling our flights. He came back out after our plane left, didn't even look at us and said you must go to the front desk to reschedule your flights and walked away, yeah what a great help he was.

So I head back to the front desk and have to wait in line for another half hour for a new flight. I managed to get a refund for the bag that wasn't even supposed to be a carry on but all of the things they took were already taken and thrown away. The lady who helped me was overall nice to me, however, a woman came up and very politely said "excuse me but can I ask you a quick question?' and the lady said "no ma'am you cannot, you need to get back in line then you can ask me your question." I cannot believe what a headache this past day has been and now my plans for volunteering have been altered and I'm not sure whats going to happen from here. All I know is I will never fly Spirit Again. Everything about this airline is awful.

What is most amazing is how an airline hires so many good people and train them to be such thugs in an awesome team. Wake up America! We got to stop this madness from an airline that has gone rogue and robbing the American people. We need to collect signatures to have them outlawed out of this great country. Some third world countries might entertain their behavior.

My new ticket was from Dallas to Kansas to Las Vegas and then to Detroit. Our flight leaving from Dallas to Kansas was delayed again but the concierge told us that we would not have to switch planes because they'd be using the same plane to go to Vegas. I wanted to double check so I asked the flight attendant on board of the Dallas to Kansas flight and he told me the same thing and added that actually we would not have to switch planes all the way to our final destination Detroit. I believed him but when we arrived in Las Vegas they told us all to get off the plane and that we were going to use a different plane to Detroit.

Our connecting plane to Detroit had already left again because of the Delay we incurred in Dallas. It was around 11:00 pm Pacific time and the next available flight was schedule for the next day at 8:00 AM. This meant we had to spend the night in Vegas which is not necessarily a bad thing but They refused to offer any accommodation whatsoever. The best we were able to get from them was Breakfast & Lunch so We had to either sleep in the airport for free or at a Hotel at our own expense. I had no choice but to sleep in the airport because this was unplanned!!

As a result of all this, I lost a day of work, my back was hurting from sleeping on the floor in the Airport and my original flight including the layover in Dallas which was suppose to be 5 hrs long ended up being 21 hrs (almost a day). I hope my experience can help somebody out there make up their mind about Spirit Airline. This was my first time flying them and is definitely going to be my last. They are the worst company ever!!!

They imply it's my own fault & wouldn't listen to my complaints. I believe they do these things intentionally. They hold you hostage! You won't leave your bag - they won't let you board without paying their ransom! I WILL NEVER BE SUBJECT TO THIS AIRLINE AGAIN. I warn others to be wary of traveling with them. Who can travel without carrying clothing changes & toiletries with them? At least other Professional Airlines allow one carry-on & one under the seat item & don't Steal Additional money from the traveling public.

He called his supervisor to see what's going on. They replied me that I don't have a seat in this flight. I replied, "What the hell? I have a confirmed itinerary and the payment receipt and how can you say that I don't have a seat?" "Yes you don't have a seat and the flight is completely full," again they replied the same. I asked them, "If this flight or what suppose if you have 180 seats in the flight how can you sell more than 180 tickets?" If I didn't show up like 10-15 min before departing then only you have to give the seat to others but I came like 75 min before and the flight was delayed for 35 min more and then they gave me one standing pass and said if anyone on the flight didn't show up you can get in. I didn't took that pass and I started questions them continuously.

I started arguing with them and now comes a New story from them: they said me they are unable to provide me a seat because I didn't took the Chicago to New York flight. I asked them, "Do you have any sense what you talking?" I took the boarding pass at 4pm on Friday and went through security check and boarded at 5.35pm. My seat number is 2b and I sat in the middle. There is a lady in mid 30's sitting in 2A and an old man sitting in 2c and I can able to remember 2 air hostess. And I ate in the airport, took a Starbucks hot chocolate and boarded the flight. I explained them in detail what I did and had all the transactions on my card. I have to get this flight any how for tomorrow's meeting and arguing with them from 8.45pm to 9.50pm. They said again, "We are full and there is no seat on the flight and no way you can take this flight and if you need to go now there is an American Airlines. You can take that one now," they said.

At this point I reached frustration and started shouting at them and called the Spirit Airlines customer service and I spoke with them for 15 min more to get a seat. When I called customer service the guy who is on phone I explained him everything and at point he told me to get a seat I need pay $10. What the hell? Why should I pay and explained him the conversation happened at the gate. I asked him, "Can you forward my call to your higher authorities so that I can speak to them?" He said that he is going to reserve a seat 30f now immediately and said, "I am offering a $50 credit" for my next trip. I said him anyone having sense will never take Spirit for next time if this kind of situation happened and keep the money with you and forward my call to your higher authorities. He said he is going to email me... as I am losing my phone charging I ended the call. 4 people didn't show up and then they allowed me to take the seat which I already confirmed with the customer service agent.

I thought of sharing this conversation happened to me yesterday so that everyone will be aware of Spirit. The prices for this airline is not cheap at all. The bags prices are one more kind of nonsense and is the most worst part of Spirit. The flights won't have any charging ports, no screens. Worst agents. If the Spirit Higher officials seeing my message kick the agents in the New York La Guardia Airport who are there at 8pm to 10pm on 10th August. Before I took this flight I did not read the other reviews. Today I am reading the other people suffering. Spirit made to suffer for 2 hours, I have attend a meeting on Monday which is very important for me made my concentration lost along with a delayed flight.Don't take Spirit and your life will be happy.No peace of mind for travel should follow all their stupid rules.

First, I made a reservation for a low cost trip from Dominican Republic to Fort Lauderdale, the assumed cost of the plane travel was low. Now comes the additional cost of luggage, for any bag under 40 LB you pay $50, anything over that $100, Carry-on $50, computer bags and other handbags $50, if it's more than 18 inches high. Here is the catch I was traveling with other person that had a computer bag the same as mine, he was able to go through at no cost. In other words they have people in the check-in area that will charge people when they feel like it, no matter what the traveler has on hand, it depends on the airline person that sees you has on their mind. The bottom line here is that this airline is NOT an organization for any traveler, Service is BAD, the money you think you save on the flight you will pay twice as much on other things.

I returned the car before the actual time and the manager told me that he would charged me with the amount of $1558.39 because he didn't know how much that I paid for car rental through Spirit.com. Ok, I went back home & called the Spirit agent & he told me that I should called them for the car confirmation & I should called them for the refund. As I mentioned, it was my first time ever I booked travel online directly through Spirit.com. So, my advice to you - don't ever book with them. Although they offered cheap tickets, they would get your money in many ways.

So now we have a voucher to stay at the comfort inn, however when we got shuttled to the hotel and arrived we were told SPIRIT does NOT have an account with them. Ok at this point my wife is so scared she may never fly again and also we have nowhere to stay for the night. So we got shuttled again back to the airport where I rented a car and found a hotel to sleep then woke up and drove nine hours back to Dallas Texas.......

I would like reimbursed for my hotel and car rental, that’s all. If not I will not rest until as many people find out how I was treated. Also I only saw three people to handle the entire plane. It was total chaos and people were about to fight, there was no structure or plan in place when every one was told to leave the plane. Everyone rushed pushing and shoving going back to the small kiosk back out front. please contact me back at ** or any other method you like ASAP.

We have been on the plane for one and a half hours and are now being told we may not go to Cancun today. We have called Spirit and they blame it on DFW's air traffic control. No one will own up to the problem and they continue to ignore us. Our luggage is already in Cancun, and there is no point in getting off the plane. This has happened with United and American Airlines as well. I don't know what to do and nor does anyone else. We should not have to put up with this. Plus, they charge for drinks such as soda. They have just canceled it and told us our luggage is in Cancun. This is uncalled for.

My reservation Number: ** Cancellation confirmation: **. Requesting for a refund. I accidentally booked the flight after midnight on 4/30/2014. I called Spirit Customer Service the next morning which on 5/1/14 to cancel my flight. I was told that because I cancelled the flight within 24 hours, I would get the refund back to my credit card account minus $16 for passenger usage fees so I asked why I be charged for that fee: (Passenger Usage Fee: Passenger Usage Fee of $16.99 per one way travel per traveling customer applies to most international reservations excluding bookings completed at Spirit Airlines' airport locations) Which clearly stated from your terms and conditions, it is for international and not domestic flights.

He went on and on to explain it. I told customer rep fine, I would pay for it. He went on and said it would take 3-5 business day for me to see the refund to my account. I waited until May 8, 2014 and still no credit apply to my account so I called Spirit Airline customer service line 8 AM. Coincidentally, I happened to speak to the same guy that told me about the refund on May 1st. However; this time he was extremely rude and short with me and said, "Refund is impossible. You won't get the refund. You have to book another flight in 60 days or you will lose all that money." I said, "Excuse me, what do you mean by 60 days and losing money?" He said he can't help further unless I book another flight within 60 days. So requested to speak with the supervisor.

I waited a long time to able to speak with supervisor (I swear it sounds exactly the same guy I just spoke to as customer rep). He was also very rude, hard to understand and did not listen to what I had to say. I explained to the supervisor over and over back and forward. He finally said he would give me the refund to my account and will call me back at 1:00 PM the same day to tell me when the refund will be posted to my account. 4 o'clock went by and no one call me back. I called Spirit customer line again (Spoke with the same customer rep from the last 2 previous conversations). He immediately recognized me and requested for supervisor.

This time I record the name and ID. Supervisor Name: Heidi ID#: **. After spoke with her and explained the situation. She replied with blamed on previous supervisor that they are from different department and did not know what to do. I immediately spot a liar from her (Reason for this is simple, the same representative answered the phone transferred my call to supervisor "Heidi", more likely is the same department). Heidi said there is no record from previous supervisor about calling me back at 1:00 PM nor any note about the refund. I was extremely upset and unhappy with the level of service that Spirit Airline provides.

I flown with many airlines: AA, JetBlue, Airtran, Emirates, Southwest. This is the first time I tried out Spirit airline, I afraid to say this is the worse experience I've ever had. I feel that this is a misleading of your term and conditions policy since it clearly stated All Air Travel Subject to certain exceptions and/or restrictions set forth in Spirit Airlines' Contract of Carriage, all reservations are non-refundable and transferable. Refunds are allowed for reservations made 7 days or more prior to departure and provided that a refund request is made within 24 hours of initial reservation. Changes or Why would a company force me to book anther flight within the next 60 days or lose the money after I clearly requested for a refund because I don't know when I would book another flight and I know it not going to be the next 60 days.

I was a diligent consumer and contacted customer service to cancel my flight within 24 hours time frame to cancel and canceled within the stated time - the rep I spoke to even confirmed this. However, if a company charges me and I have cancelled according to their policy, then I do not understand why they cannot give me refund. They decided to give me (I would say like a store credit). They said it will expire on July 22, 2014. But when I try to book for another flight using this (so-called store credit) amount, they would not let me. They told me that I cannot use this for my future, WHAT????? ... It's a RIP-OFF... Frustrating.

This airline purports to be a fair air conveyance business. But the price advertised is just to hook you into their abject-awesome-absent company, where the same fair advertised by USAirways, or United, or Delta is exact, expect to add on at least 60 US dollars more. They cannot compete with other airlines who provide, in many cases, the same fare with a sheer degree of higher quality service, with fair routine expectation of what you get at the airport, and on the plane. After a few short minutes on their dismal website, it is evident that their business model is anything but "awesome."

For those who made the mistake to fly this airline, it is a mistake they will only make once. And good luck to them if they actually make it to their destination, without being road-side Shanghaied out of more money. Spirit charges short of a hundred bucks for carry-on AND checked baggage - which I would highly suggest that you send your luggage UPS, or FEDex, as you can be assured of quality delivery with those companies. On top of the baggage fees, they charge you for actual inches allowed at your seat - which hides the fact that they try to squeeze every last penny out of their 'one time only' customers, rather than actually build a return-relationships with flying passengers.

Despite the fact, that as you wait to learn more about their system on their website, as their system tells you to "wait for something awesome," any self respecting traveler already knows that something is not awesome the moment they begin interacting with their website interface. If you have not already been lured in by their allure that they are like the other airlines and bought a ticket through secondary web-sales sites, I would highly suggest that you not in any way support this Airline, as even their rude staff hate it so much there that they'd rather take their angst out on you than get fired by a company that doesn't care about their staff or their customers.

So I called, did I expect to be treated any better? YES? Was I sadly NO!! Had to ask for someone who speaks English first... On hold for a while, finally a lady offers me a flight for 42 dollars more and no refund for my first booking fee (42+20= $62). So this is my compensation for their errors, how are these guys in business? Pay more money to get to a funeral because they do not honor their original contract? They buried a family member without me thanks to Spirit Airlines...

The representative with Spirit should have never taken my immigration paperwork if I wasn't boarding the flight and she did. She wasn't helpful at all and called me "Rude" when I told her what are we going to do at this point. Then took a bus from Toronto to London to Windsor - $220. Had a family member pick us up from Windsor area to cross us over to Detroit Airport. Then finally were able to get home from a Saturday at 7am to Sunday 7am. I will never again book with Spirit. If this was an issue and an immigration rule, then it should have taken place from Detroit Airport as well and we shouldn't have been able to fly into Mexico from the beginning.

I myself have worked in customer service for over 15 years and have been taught that a customer is always right no matter what. So you never tell a customer that they are rude. Very long story, because it was a long time until we got home. Then trip should have taken us less than 4 hours to get home and we got home after 24 hours.

When I called, customer service were completely unsympathetic and their dialogue was rehearsed! They just took my money! I explained that I was redirected so many times while making the reservation that I didn't know if I was coming or going. I wrote a letter to the VP and received a letter stating there was nothing they could do! I have never in my life seen a Company with no regard for customer service, only greed in my entire life! It has to be illegal to take half of your money for a cancellation fee! People cannot be treated this way!!!

Finally It was understood both of his tickets were cancelled. I tried buying him another ticket so we could travel together but she said there were no tickets available for that day (June 12 or 13). I told her since we were getting nowhere I had to hang up on her. I got him a ticket on delta for 6 /12. At spirit's gate I found out there were 6 empty seats available for the same flight I was on. However he was already booked on Delta. He could of indeed have traveled with me. I would not travel with this airline. They can keep their $87.50. My credit card co. that I charged the ticket with gave me his airfare back. Just had to complain to someone.

The only reason to cancel the flight is that the flight crew had exceeded its maximum time on duty and per FAA rules could not continue. As a frequent traveler, this is not my first nor last cancelled flight and I learned long ago it comes with the territory. What galls me is being lied to and having my time wasted. Spirit knew they could not make the next leg of the flight while the plane was still on the ground in Chicago. Waiting until the plane arrived in FL to tell us we spent the last three hours waiting for nothing is ridiculous. I will never book a flight on Spirit again.

The next day we were on time. I was shocked and surprised to find out that my 8 year old, myself and our two 10 year girls could not go to the gate together. Their excuse, they can only issue a gate pass for one of my children. My biggest problem was with the rudeness and the lack of sympathy and/or empathy that the "manager" had. So either I leave my 8 year old at the gate by himself or I leave my two 10 year old in the airport by themselves. They claim it is a security issue, but I spoke to the TSA agents and they were just as surprised as I was. Spirit will never get our money again. I hope that they realize that they need to re-hire their staff to be more compassionate about situations. My baby left 2 days ago and I am still crying because I did not get to see him off "the proper way."

Oh, I especially enjoyed your flight attendant whom, over the intercom proudly stated, "don't ask, your seats don't recline, also, there are no complimentary drinks. Water, soda, and snacks can be purchased with a credit card only. The entire flight started laughing in disbelief and loudly stating how horrible Spirit is and will never fly with the airline again. Oh, and the best part, when our flight got delayed, some passengers were stuck in Cancun until the next flight to Phoenix, SIX DAYS LATER! Spirit did not help compensate passengers for new tickets, or even offer a hotel voucher. People spent hundreds, possibly thousands trying to secure last minute flights for their entire family with a new airline.

Your airline is HORRIBLE and I will be certain to let every single person I come in contact with, know never to use your service. You don't help ANYBODY. A $10 fee to speak to an agent? Really? Agents are hired to do JUST that. HELP people, yet, you want to charge us to talk to an agent on top of all the luggage fees? Oh, and by the way, thank you for completely destroying my luggage and saying that Spirit doesn't cover luggage damage because it is to be expected. WHAT THE???? I despise Spirit Airlines - if any company deserves to be put out of business, it's Spirit.

After she came out of the plane she told us that the flight is closed and that we came late to the gate!!! You can imagine how unbelievable this situation was, especially because the next available flight, the day after, was completely booked, and they had only one available seat 2 days later! That meant that we are losing at least 2 days of our vacation, hotel paid, etc. We talked with them, NO ONE did absolutely NOTHING to accommodate us or help us in any way! I called all the numbers I could find related to Spirit Airlines and at least 7 hours later got to the person to talk with. Off course, they again did not want to hear what we were talking and were lying the same way their agents and a supervisor did.

Supervisor did not want to hear ANYTHING I was talking, but was talking all the time about their policies, and all the irrelevant things you can imagine someone incompetent for that job can say. When I started talking after her monologue, she took the phone and started talking with someone else! On top of everything, when their agent and supervisor told us that they sold our tickets to another passengers before we even got to the check in, I asked if I can record what they said (what I heard was unbelievable), the supervisor said that she will call the police because I am recording her! I repeated what I said and asked an agent if she heard that, but the supervisor Constance did not want to talk with me, and called the police! Luckily, police officer tried to help, and with his help she gave us the seats 2 DAYS LATER, which meant that she wasted 2 days of our vacation!!!

I have never even thought that it would be possible that someone can sell my ticket and treat me that way! This was the worst experience I have ever had traveling, and the worst customer service experienced!!! I will add the most disrespectful treatment from another person EVER! DO NOT EVER TRAVEL WITH SPIRIT AIRLINES!!! READ OTHER PEOPLE'S EXPERIENCES! THERE IS A REASON FOR THIS TERRIBLE RATING THEY HAVE. THEY DESERVE 0 RATING. Their employees are not trained to work with people, and do have any common sense or respect for anyone. SAVE YOURSELF ANY CHANCE OF TERRIBLE EXPERIENCE WE AND MOST OF THEIR CUSTOMERS HAVE EXPERIENCED, PAY A BIT MORE, AND ENJOY YOUR FLIGHT!

If all Spirit can offer the flying public is this experience, I will never fly with them again. As Founding member of a 6000+ member organization you must be assured that this letter will be re-printed in our monthly magazine! Good luck with your cheap fares and disgusting service!

They set it outside of the check-in counter where two Spirit staff members were sitting in chairs supposedly watching the oversized items. My husband expressed his concern at the check-in counter because both of the staff members were animatedly talking and not watching the clubs at all. He was concerned they would be misplaced or stolen, but the person at the counter assured him it was standard procedure even though when he called to verify how to travel with the golf bag they failed to mention this.

When he arrived in Denver, they couldn't find the golf bag and were not very helpful. They gave him a number to call for lost luggage, but of course no human answered and he was directed to an answering machine. After about 20 messages from the two of us, someone finally called back later that evening and said they had found the bag. Baggage handlers had left it on the plane and it would arrive later that night in Denver at 10:40pm and the customer baggage claim staff member promised me twice that she would call the minute it landed and schedule delivery to my husband's hotel. We were temporarily appeased, but were in for another disappointment.

After a long day of waiting on her call, which never came as promised, I called back at midnight to inquire on the status of the bag that was supposed to arrive at 10:40 only to get another voice mail. The rep called back to let us know she had misread an email and the bag had actually flown to Fort Lauderdale, Florida. How do you misread an email to that degree when you know you have frantic, upset customers? I think what really happened was that they didn't take the bag off at the Denver airport a 2nd time and it flew on to Florida. Special care should have been taken of those clubs, especially after they lost them the first time. No one was even going to call us back to tell us what was going on. I was furious and asked to speak to a supervisor who called back and told us that maybe they were on the Fort Lauderdale plane and would land in Denver at 10:40pm the next night, but couldn't guarantee it. That is two days of their vacation that have been ruined because of Spirit.

They show no concern and obviously can't handle reading an email correctly much less find a lost bag. My concern is also for airport security, for our passengers when large bags are left outside of the check-in counter and are really watched. I can't believe this is not a security issue. They stated if they couldn't find the bags, we would need to provide receipts to get compensated for the clubs. We have no receipts, of course, as the clubs were not bought as sets, but separately over time. Not sure how that will turn out, but I have no confidence in it being handled correctly. They also won't refund the baggage fee as a courtesy for losing the bag and messing up the trip. We will never fly Spirit again and will cut up our Spirit airline credit cards. Stuff happens, but the poor customer service and communication, as well as losing the clubs twice has opened my eyes up to the old adage "you get what you pay for." Super cheap tickets = poor service.

Airport staff were extremely rude, and booking agents seemed completely clueless. I am not one to let things go, so I have started a complaint for compensation and have had some success - they have so far refunded my missed connection flights. That isn't good enough for me, though, and I am continuing to pursue the complaint for the extra flights. I would therefore urge EVERYONE that has an issue, no matter how small, with the airline to actually complain in writing and by email. Companies like this rely on people being too lazy to do anything more than shout at people on the phone or at the airport, and that is how they continue to get away with this ridiculous con game. TAKE ACTION! Inundate them with emails and letters.

When writing to them, DO NOT be rude, aggressive, unpleasant or sarcastic no matter how much you may want to! That only gives them the excuse to not handle your complaint properly. Be courteous and explain the facts as they happened and why you feel you are due something, even if it is only an apology (I would advise also asking for some kind of compensation, if you can justify it!). Make sure you are familiar with their terms and conditions when writing your complaint. Just because you feel that you deserve some kind of compensation doesn't mean you are legally entitled to it. Also be aware that US consumer protection law is WOEFULLY inadequate when it come to most things and airlines in particular! However, at least by making a formal complaint, you are tying up resources for Spirit, and giving them an increase sense of the fact they need to improve!

If you really feel that their complaints procedure has failed you (as I do) and wish to pursue things further, you may be interested in pursuing a claim in a small claims court and read this article **. This is the route I will be following if Spirit fail to compensate me for the rest of my complaint. Spirit says to allow 60 days for the complaint to be dealt with. If at the end of that time I still do not have full compensation, I shall be going to the small claims court. This too does seem to be a particularly complicated thing to do, and if more people did this, I think we would see Spirit improving their general service as it is a hassle for them. I would be bringing a case in New York, and here is the webpage explaining how to do it there: **.

The procedure no doubt varies a little, depending on where you live, but the above gives the general idea. That is not to say that every claim you bring will result in a successful conclusion for you and if Spirit decide to contest it, you may be liable for legal fees on their side, but if you think you have a fair claim for compensation, as I do, it is certainly an avenue that is worth pursuing and certainly one that will act as at least a minor irritant for Spirit as they will have to provide someone to answer the case or pay out if they don't! Finally, I'd like to reiterate that it is in the consumer's power to change corporations BUT only if they take action. Simply complaining on forums and to others is a form of action, but not one that is likely to promote change.

ADVISORY: I am not a lawyer, nor do I have any legal background, so none of the above should be treated as ANY kind of legal advice. I am simply a consumer trying to get a company to adopt even the most basic of customer services, and help other consumers become aware of their rights and what they can do when assaulted by such an awful corporation.

When I called, I learned I was talking to a lad in the Philippines. I asked the lady her name and ID number: Anna, ID ** is what she gave me. She asked for my travel number. When I gave it to her she said it was a ticket issued to a different name that lived in Philippines. I said NO, I have the ticket right in front of me. I asked her to read back the conf # and it was my code on the ticket with my name on it. She was a bit curt. She said it was a company policy not to give credit or refunds on these kinds of issues. She said they have no way to track if I checked in a bag or not. I said, "yes there is, look in your system to find a baggage that I checked in". She couldn't find one. I said see, dud--- I did not check in a bag but was charged each time I transferred flights. I asked for her supervisor, she put me on hold and came back and said no one available and they would not do anything more. I joined their baggie discount annual membership for $59.95 to get a discount on my carry on thinking that was a normal policy. People on the plane verified that they did not pay, so this is a scam.

You think you are saving money when you book your flight, but watch out...you will be charged fees for everything.... check on bags (charged for every transfer) Flight $234.00, Bags $72.00 - for one carry one bag!! Seats $14.00, Unintended Consequences of DOT Regulations (Carrier Fee) $4.00, CR - National Tourism Fee $15.00, Passenger Usage Fee (Carrier Fee) $33.98, US-International Departure Tax $35.00, CR-Security Fee $3.00, Security Fee $7.50, Exchange Fee $20.00, Passenger Facility Fee $13.50, US APHIS Fee $5.00, US Immigration Fee $7.00, US Customs Fee $5.50, CR-Common Area User Fee $7.51. Total $476.99. Crazy- right!! Beware! This does not include the baggage return cost! Be cautious. I think the government should step in and demand all fees be the same and disclosed.

Then the higher bag fees and lower weight, 40 lbs. I may have missed that little fact when I checked baggage requirements and then if you carry-on they charge you for that as well. The day before you check in you get the email telling you they charge you $10 each IF YOU DON'T check-in online. No free water or other beverages and the seats were so close together I was jammed in. I'm 6' tall and that’s just not right. There are so many people taller than me so that’s just messed up. I could go on and on but I'll leave this with the response I gave them. I'm surprised I could hold my language down.

Fees for everything, lower baggage weight, inconvenience for children, make me pay extra to pick seats to sit by my 2 and 4 yr old. Spirit should be ashamed for doing that. This will be the last airline I choose again when I fly. I am a frequent flyer but your seats are closer than other airlines and your service lacks sincerity of being a good airline. Not that Spirit cares, because you flaunt your fees in our faces when and have the nerve to expect a good review. Most airlines at least act like they want repeat customers; your check-in attendants are arrogant to a point of rudeness. Now that you ask for my survey, I feel like posting it online for everyone to see. I paid your ridiculous fees for the sake of not arguing in front of my children and the fact I was traveling alone with a 2 and 4 yr old. Making me pay to reserve seats, I should have let you sit my kids anywhere and just deal with crying screaming kids and upset passengers - it would have served you right.

After waiting in a dedicated line for all the inconvenienced Myrtle Beach passengers for 1 hr, we were waited upon by a Spirit ticket agent. Poor kid - she was given the task of telling all that Spirit's policy was to offer (1) Your money back for the flight or (2) Book you on next available Spirit flight which would be 72 hours later. Neither is a workable option. The money back from an advanced purchase flight is only 1/4 the dollars needed to try to book a flight that night. And there were no flights to Myrtle Beach. So for much more money would have to fly to Raleigh and rent a one-way car to get home. Trying to rent a one way car at LaGuardia was not workable - that costs even more than the flights because of a stout drop off fee. Staying in NYC for 3 more nights was truly astronomical in price. In the end, we stayed another night in a hotel in NYC at our expense and took the train from Penn Station to NC. A family member was helpful for us, but also inconvenienced to pick us up in NC at the train station.

We arrived 2.5 hours away from Myrtle Beach for an additional $450.00 (yes - the train also up charges their rates if you don't have advanced purchase) and lost 24 hours. Had to pay the pet sitter more and even 2 more days of long term parking for our car. Really - just a financial bath. I HOPE THAT THIS INFORMATION WILL KEEP SOMEONE ELSE FROM HAVING OUR PROBLEM. PLEASE DON'T FLY SPIRIT. FOR ALL THE EXTRA MONEY WE SPENT, WE COULD HAVE DRIVEN TO RALEIGH AND FLOWN SOUTHWEST OR TAKEN ANOTHER CARRIER LIKE DELTA WITH A BIT BETTER TRACK RECORD FOR GETTING YOU TO AND FROM YOUR DESTINATION.

Weather was not the reason for cancellation - the agent told me this, but would or could not give me the actual reason. After reading on this blog about all the other cancellations, I wonder if Spirit has a break-even number and just grounds any flight that won't make them a buck. Why not - it appears that there is no downside for them. Truly this is a shady airline. I'm even more sorry for the people on my flight who absolutely could not afford a hotel or other flight and were going to live in LaGuardia airport for 72 hours to catch the Monday flight home.

When I was at the counter, I was told that Spirit had changed it. I asked why and they couldn't say. I kept asking to change it back so that I could get on the plane. My luggage is on the plane. They kept telling me that they couldn't print my boarding pass and I kept asking why? I then demanded to speak to a supervisor. Well, one showed up right as the plane was leaving. Her name was Radian, employee number ** and her response - the plane left. This really pissed me now so I asked to speak to her boss. After a hour wait, he showed up. His name was Anthony, ID number **. His response was that I changed the reservation and the email was sent to me. I told him I was on the plane when it was changed and it was changed by someone in Santo Domingo.

Now I am stuck in Florida and had to wait for the next day. They sent me from FL to South Carolina where I waited 5 hours for a connecting flight to NY. I tried to dispute the round trip part of the flight and was told by Bank of America that Spirit did render the situation and they couldn't dispute it... By the way, Bank of America is partnered in a credit card promotion with Spirit in which they PUSH on you on the plane to apply.

When we get to the airport and speak with Alla and Jacqueline, who were pleasant. At first we get the same story, not much we can do. I look on my phone and find flights for $474 (total for two +25 for baggage) with Alaska Airlines that will get us to San Diego on time to make our connection on Spirit. Alla offers to refund the leg of our trip that is in question (PDX to SAN). She informs us that will be a $415.92 refund. GREAT! After confirming with her that it is safe to do so, I purchase the Alaska flight on my phone (of course it is non-refundable) and Alla informs me she is processing our refund for $415.92.

Then she goes to get a manager, Mark, for help. We think nothing of it. Mark comes back and informs us that Alla had mistakenly cancelled the entire first half of our trip (PDX to SAN to Cabo), and that we will have to rebook the San Diego to Cabo leg and pay $263.96. WHAT?!? The only reason we booked another flight (non-refundable) with Alaska Airlines for $474 is because we were told that we would be getting $415.92 refund from Spirit. Well, she was wrong. We're told by Mark that there is nothing he can do and that it was our choice to book another flight and pay for it. We were forced to pay $263.96 for the leg of our trip that should not have been cancelled. Mark told us if we wanted to get a flight from San Diego to Cabo, that we would have to pay for it, that he couldn't just give it to us. That should tell you enough, so no need to go into the other experiences we had for the rest of the trip (additional delays with wildly fluctuating timelines, attempts to double charge for baggage, broken planes, etc). This was our first experience with Spirit.and it was awful.

He finally agreed to let me talk to a manager - once again stating that they aren't going to help me. I was on hold - on hold - on hold - he comes back and says, "Can you hold on for one more minute?" I say yes--because I had one more minute (I was working and didn't have all day to hold). 20 minutes later a supervisor gets on the phone. Once again--broken English-- and RUDE...RUDE...RUDE. She tried to make ME feel stupid. She tried to make ME feel like I didn't know English. Rudely spelling out words that I could not understand. Where the heck is the customer service?

I stated it was my first time flying with spirit and I just barely caught the error. If I caught the error on the day I booked I would've switched it in a heartbeat. She stated that it was my fault and now I have to pay for my error. I agree - I made a mistake - BUT you're going to charge your new customer a $250 fee for making a mistake and trying to correct it in less than a week? I paid $200 total for the flights. I could barely understand her broken English with her arguing, talking over me, raising her voice, and speaking so fast that I had no idea what she was saying. Where is the customer service here?

I can't believe you allow your "supervisor" to talk to "customers" in this manner. I was hesitant to book with Spirit in the first place because of the TERRIBLE customer service reviews - I thought I would give it a chance confident that I wouldn't have to deal with customer service. I was WRONG. Your customer service was rude - and NO help at all. I am absolutely sick to my stomach about this. Another dissatisfied customer that will never book a spirit flight again.

I understand the fees to and extent - but customers ALWAYS come first and you shouldn't punish them to the point where it's not even worth it to fly with you. Also I feel like this fee should be waived JUST BECAUSE YOUR REPRESENTATIVES WERE SO RUDE TO ME. $250 to switch a flight for two people.....plus the $100 dollar baggage fees....CRAZY, DON'T BOOK. DON'T BOOK. DON'T BOOK.

I then asked if she could please check another airline for a flight for me. Again, my options were given to me as well as a "We don't do that". I checked for flights on my cell phone and saw United had one, and was able to get me home that night. It did cost me an extra $500 though. Moral of the story: Everyone at Spirit needs to take remedial classes in customer service, because at this rate, they will be out of business soon. In the future, I will pay a little more and fly with SOUTHWEST Airlines. Never had an issue with them.

I proceeded to ask the girl at the counter when then was the next flight leaving for the US and was told (on Thursday) that it would be 2:30pm on Monday!! Furious, I had to walk away. There was no getting on that flight and I was starving anyway. I went, ate, and decided that I would take the Monday flight though it meant missing two more days of work. Granted, my original flight was still not due to depart yet, when I approached the desk to purchase the Monday flight ticket, there was nobody there!! They had gone home for the weekend after closing their last flight!

Unbelieving this fact, I asked a nearby airport security officer, and he confirmed, they had left about 15-20 minutes ago! They left as soon as I did! I did fly home the next day with United Airlines for $424.00, but don't bother trying to get a refund from Spirit for the return flight or extra ticket expense. They don't exist! This company needs to be shut down for the treatment of their customers. DO YOURSELF A FAVOR AND AVOID FUNDING THEIR FOLLY! THEY TRULY ARE CRIMINAL IN THEIR DAY TO DAY DEALINGS!

If I could do it all over again, I would never fly this airline again and would highly recommend others, please do some simple fact finding before booking a ticket on Spirit. BBB has over 2800+ complaints against this airline. I would not want to see anyone have to go thru this treatment for the money you pay and the poor customer service and just basic service this airline severely lacks. Hope this helps someone make a better choice than I did. Thanks.

After waiting for fuel til after 9pm I begged the staff to please let us off or let us get air. My son was so upset, crying and shaking. Still staff was rude. They gave us new seats. Big deal. We wanted off! So we arrived at Orlando airport after 1030 pm and checked in a different hotel close to the airport! So not only was this the worst flight ever, my poor son is scared to death to fly and we missed his special day at Nickelodeon suites. I called and tried to get a hold of Spirit to at least try to get some of my 250.00 I lost for the room and dinner we couldn't use and no response. This is awful especially for not only my family with a special needs child but everyone who had to smell and ride in a vomit filled plane!

Well, we arrived in Fort Lauderdale and got through passport control quite quickly. But remember, you have to collect your bags on entering the US and check them back in. By the time we ran and arrived at the bag re-check-in counter, we were incredibly late. This is in part due to the fact that the baggage carousel kept stopping and needing to be reset. However, any level-headed airline would have known that you can give passengers an hour to transition from an international flight when that requires customs, passport control, bag pick up and bag drop off. So when we arrived at the counter, we were told it's too late to drop off your bags but you can make a run for it and see if you can get yourselves on the flight (and bring our bags with us, not checked). We ran upstairs only to be told we were too late. Disappointed, we went back downstairs to accept that we would need to get on a later flight.

Two couples were now in front of us in line. They both got put onto the later flight (about 4 hours later). However, when it was our turn, we were told the flight was full. They offered us a flight on Monday. It was Saturday! I thought they were joking. My husband had a return flight home to South Africa booked for the following day (Sunday). I said, "You have to be kidding me." Nope. The only other offer that was made was for us to fly to Chicago that night and then back to New York in the morning. My husband would not have made his flight out of New York to South Africa. Not to mention I didn't for one second trust Spirit not to be late (our first three flights with them were). Oh and they didn't offer to pay for the hotel in Chicago either.

Absolutely no provision was made for us. We had to buy brand new tickets from Jet Blue which cost us a total of $700. We were told we could submit a request to be reimbursed for our flights. I asked how much that would be and no one could tell me. They guessed we would get $50 back per person. So best case scenario says we get $100 back. What about the additional $600 we had to spend as a result of Spirit Air's incredibly poor, even fraudulent, planning? The fact that they sent us upstairs to catch a flight we never would have made? Then cost us the flight we could have booked onto four hours later? $600 is a lot of money. Spirit Air should be 100% responsible for reimbursing me this money and I plan to fight for it. I have never been less impressed by a company.

"I am writing this letter requesting to have my current reservation changed to a future date without paying additional fees. I had Nephrectomy surgery on March 26, 2014 and again on April 1, 2014. I had scheduled a round trip flight from Las Vegas, Nevada to Chicago, Illinois, on April 24, 2014. However, my doctor informed me that I would not be able to travel until May 1, 2014, so I paid the change fees and rescheduled my reservation to May 3, 2014 - May 11, 2014. I revisited the doctor on Sunday, April 27, 2014, due to some complications. The doctor informed me that I have contracted a virus called Shingles. I was prescribed medication to help suppress the virus. However, the virus is still very active at this time and so therefore, I am requesting to have my scheduled trip reschedule for a later date without paying additional fees. My doctor informed me that the virus is contagious (must be covered at all times) and for safety of other travelers I will rather not travel until my body is completely free of the Shingles virus."

Spirit Airlines Support Agent Alicia ** wrote on Apr 30 03:29 PM:

"As listed on our website, you can modify or cancel your award ticket for a $110 fee per customer in addition to any additional miles required for your new itinerary. Changes are allowed for each flight up until the departure time of that flight. Changes allowed include changing the origin, destination, stopover city, flight, or class of service. Cancellations must be prior to the departure of your first flight on your itinerary. Refunds are allowed for reservations made 7 days or more prior to your departure, provided that you make the refund request within 24 hours of your initial reservation.

Although we are empathetic to the circumstances surrounding your situation, our company has found that consistency in the enforcement of the rules surrounding our business policies is the only way to be fair to all of our valued customers. Unfortunately, given the circumstances, the enforcement of our policies does not permit us to waive modification fees or issue a refund. We are committed to offering quality customer service and ensuring that experiences are positive. Thank you for choosing Spirit Airlines."

So my reaction to this is I will never fly with Spirit Airlines again. What Airlines don't care about the health of their customers that they are willing to allow me to fly with a virus and possibly spread it to others passengers? All they care about is me paying them an additional $110.00 to change my flight. Grant you I had already paid $110.00 once to change my flight. This Airline have not a sympathetic heart for anyone only about making money. My Spirit Credit Card will be cancelled as of today. Thanks for allowing me to share my story with you. PEACE AND BLESSINGS.

The only message they gave us is that this is company policy. When some people became outwardly angry due to the time and financial hardships caused by this airline, Broward County sheriff's deputies were called in to keep order. Interestingly, one deputy told us they see this on an almost daily basis regarding Spirit because of so many people's frustration with this airline. Spirit has clearly put their bottom line far above customer service and care. We will never fly this airline again.

I immediately called the Spirit customer service line to remedy the situation and seek reimbursement for the charges that I did not agree to. The customer service group informed me that Spirit airlines would not reimburse me for the improper charges but agreed to switch back the 3 passengers that were incorrectly changed to the later flight time. I spent almost 2 hours on the phone with Spirit representatives and was granted no relief. I have disputed these charges with American Express indicating that the Spirit website did not indicate that it was changing all 4 passengers. Spirit has responded by saying that their policy is that no refunds are ever granted for online transactions regardless of circumstances.

Unlike other complaints I have read, I recognized the error with the website immediately and took action. The Spirit website never informed me that it was making the change for all 4 reservations. Their practices and website are deceptive and criminal. This company needs to be investigated and SHUT DOWN. How many complaints does this airline need against them before the government takes legal and punitive action against them so they are either forced to change or shut down?

I guess there's volumes to be said about an airline that excels in inconveniencing and stranding their customers through underhanded tricks such as the one I was told about. Apparently departure schedules mean nothing to this airline when they can randomly change a departure time without waiting for the paying customers that were counting on the plane being there at the proper time. Needless to say, my ex-wife was forced to drive back, went to the MPLS airport en route home to get her luggage and confronted the airline desk help there and once again they were no help and said that my ex-wife "could fight it all she wanted".

If this story I was told is true then everyone should boycott this airline and put them out of business. The government shouldn't fine them. Put them out of business so someone else with a better business acumen can buy them out and run a better company. If this is true, then how many others have had this happen to them with this airline. Hopefully this can be investigated further and jobs can be lost because of this. If it's true that is. I have no reason to believe it's not. Maybe ask the others.

We had flown Spirit from Chicago only a few days before with no incident. When I tried to call customer service, they would not help. In the meantime, both kids were crying hysterically because they wanted to get on the plane and go home. Eventually, my husband offered to pay the $200, but they put standbys in our seats! At no point did they try to help us because we were stranded in MN. To get on a flight the next day, they were going to charge us the fare difference! Given that they were overbooked and chose for us not to get on the plane, they should have paid for a hotel room and given us vouchers for our inconvenience. Instead, we had to rent a car and drive the 8 hours back home!

What made my decision that I will never fly Spirit again is that we were told after the flight was canceled, that we could either book another flight with Spirit or get a return. The next available flight was on Friday.... This happened on a Tuesday night. This meant that unless we were willing to pay some other airline a bunch of last-minute ticket money, we would be homeless until Friday... in an airport, with a 15-month-old. Or we'd be paying a bunch of money to a hotel. As a family, we are budget conscious. This is why we booked Spirit in the first place. This was like a big slap in the face after giving Spirit almost $900 of our own money.

We got refunded $315 or so from Spirit, but paid another $600 for AA flights (only 2 seats, which is different from the original 3 I had bought from Spirit... Imagine an over-tired cranky 16-month-old on your lap for 2.5 hours... and the poor people around us). They need to find better contingency plans... work with other airlines... something to create a sense of loyalty in the customers. I will never fly Spirit again, and neither will any of my friends, or anyone I know who has children. I'd like to think they would at least help cover the difference in what we had to pay in order to get home and put my son in his own bed... I wish I wasn't so disappointed. I believe in paying for what you use, but this really hurt us financially and emotionally, and I'd rather pay more up front and have options to get home, than to be stranded.

I have been trying to contact a human representative of this pisspoor airline for almost a month, going even so far as to send an eMail to the only human being apparently with one in their company (a member of their Executive board, no less) - to no avail. As it has almost been a month since my trip, I can only assume that even IF I ever seek to a human, I'll not only not be able to redeem my mileage credit, but I'll then be stuck in a crapass, non-interactive, non-serviced or even seemingly legal frequent flyer program on an airline I would only use again in a dire emergency. I could use some help getting my money I blew back too. It'd be nice.

Spirit agent also said that their bagged allowance was not 72, instead 40 lbs, almost half of the int'l passenger's allowed weight. They also charged on top of that an additional fee of $ 50.00 for a standard carry on luggage. A total of $ 200.00 charge on top of a $298.99 one way ticket. A great majority of decent airlines will ask for the international ticket and will follow IATA's guidelines, they refused. Those charges are dishonest, disrespectful to their customers and company such as Spirit should be out of business for ripping people off.

I then went to the Spirit ticket counter in Logan and after some back and forth, they told me they were having problems getting the crew for the flight. Again, more BS. This flight travels every day, why a problem getting the crew. Do their schedulers even have any idea how to do their job? I want the name of the person at Spirit who made the decision to delay this flight and where I can find this person, so I can confront him/her directly. Anyway, about an hour later they changed the board and moved the departure time up by 9 minutes, to 7:01 pm. But this didn't matter, as we did not even start boarding until about that time. Then even after the plane was boarded we faced more delays and ultimately did not take off from the runway until 8:30 pm. NEARLY 3 HOURS LATE! Then we did not get to the gate in FLL until about 11:30pm. To top it all off, they didn't even offer free drinks on the flight, something very common in situations like this.

I contacted Spirit Airlines on 5 March as soon as I was able to to so. I was told by the customer service representative and her supervisor that I forfeited the ticket because I did not board the flight and did not contact them prior to departure to change the ticket. I explained that I understand the rationale for the rule and that passengers should be penalized for not boarding, noting however that Spirit has exceptions to their rule - exigent circumstances, such as weather, beyond the control of the passenger. In fact I was the beneficiary of such an exception a few weeks prior on a scheduled Spirit flight to New York City. Spirit sent me an email indicating that due to inclement weather on the east coast I would be allowed to not board that flight, which did depart anyway, and change to another flight the next day.

I requested the opportunity to move my reservation to another day as I still need to make the trip to Dallas. I was informed there is no way to do it and that I would have to purchase a new ticket and they would be glad to start that process. I objected and asked how is this situation any different than what Spirit did a few weeks prior. The representative refused to answer that question. The Spirit representative consistently said there is nothing they can do.

I finally made it to the floor manager who explained Spirit's online complaint process. I am submitting my documentation (admission and discharge from the hospital) via that process and will await their response.

Now you couldn't pay me enough money to replay the hell we went through with Spirit Airlines from Aruba to FLL which I won't even mention because it is petty compared to the second leg of my flight. No one took their offer and the plane boarded. After all of the seats were taken, they marched a family of four to the rear of the cabin and proceeded to tell us that they needed 4 seats, past offer standing. They said they would hold us on the ground as long as it would take to have 4 people give up their seats... and if that did not happen, they would toss 4 seated passengers off of the flight.

They had manifestos they were reviewing to see who had actually checked in last. I was seated in Row 28 D and beside me was a young mom and her little girl. The girl was tearing up for fear that they would be thrown out into the night with no place to stay, and the young mom was stressing also. There were many other passengers under duress because of their threats. Hell, I am a 53 year old mom of 4, seasoned traveler, and I had never seen anything like this. People were trying to keep their cool but the whole thing was absolutely the fault of Spirit Airlines and their booking staff, therefore, they should not pass pain and suffering onto their passengers. We were held over an hour on the ground by the time they made an announcement that they made a deal with the family of 4, what they should have done to begin with.

So my question to the FAA is: Is it okay for SPIRIT Airlines to hold a full plane of people hostage on the ground and is it okay for Spirit airlines to "blackmail" their passengers? Lastly, is it okay for an airline to threaten passengers and stir up a potential "powder keg" due to the undue stress put upon passengers? I am of the opine that there should be criminal charges filed against "Spirit" Airlines. They informed us when we asked for water that they did not have to give people water until they were grounded for 6 hours. Absolutely outrageous. I respectfully request you to investigate this airline and interview some of their passengers. I am thinking you have a barrel full of complaints on this airline. Please go out and stop their inappropriate tactics, and shenanigans.

Now here is a sobering thought to ponder: If they are willing to take such drastic measures to save operating costs to increase their profits, how likely are they to replace an expensive part. Some parts cost over $100,000, on the airplane that is starting to wear but could possibly fail but could last anywhere from zero to 1000 more flights? I bet they would keep the questionable part in place till it failed rather than preemptively replace it to keep the flight safe. I wish wikileaks or someone would break into their safety maintenance records and confirm my suspicions.

Also I did not had issues paying $50 extra, it was the way those guys were asking for it. I went from counter to counter and everyone will say go to that counter. I don't know what kind of management was that. I will never ever travel with spirit airlines again in my life. These people are rude like hell. I almost missed my flight. I was shouting to them tell me what to do, whom to pay. Bad bad bad airlines. Never travel with them even if you are getting a free ticket. I tried to call their customer care to tell them what happened again. They do not care about you at all. Please take my advise and never travel with.

I also recently booked a flight in January, outbound on Sun Thurs March 13, from Detroit to Fort Myers. The confirmation came back as Sun FEB 9, returning Thurs FEB 13. I never really checked the confirmation, as I have flown many times before with no problems, but in this case I must have goofed. Or at least I thought I did until another couple we ran into in the airport had a similar problem. I'll never know for sure, as Spirit's record is the only one I have to go on at this point. But I learned that you NEED TO REVIEW YOUR CONFIRMATION CAREFULLY AND IMMEDIATELY FOR ACCURACY, AS SPIRIT'S RESERVATION SYSTEM IS NOT ENTIRELY RELIABLE.

I swear most of the people running this airline are mentally deficient. And as all airlines lie, lie, lie, and deny, deny, deny, they are merely the worst of a rather bad lot. "Socialist" (Southwest) Airlines is the possible exception to this rule, but for an airline that bills itself a discount airline, they charge right up front for EVERYTHING whether you need it or not, and their fares bear that out. I like Spirit's menu driven philosophy, it's PAY AS YOU GO for EVERYTHING. The only thing included in your base fare is a seat somewhere on the plane, and one personal item (up to the size of a small backpack). Everything else is optional, which is good thing, if you take the glass half full approach. A few more notes on Spirit Airlines, for the uninitiated:

1. Spirit operates like a gypsy third world airline. Look at the thuggish attitude when booking online ("government's cut" - what sort of business mentality thinks like that, as though airports, the TSA and air traffic control infrastructure should be free?). The fares are attractive, being half of what other airlines charge. But they are sneaky, and their system is quirky, and I now believe it is part of their MO to frustrate and peel more money out of their customers, by giving them a runaround on check-in, bags, and boarding. I've arrived at the airport 45 minutes before my flight time with no bags and been told by the counter agent to check in at the kiosk across the way. By the time the kiosk took my Spirit MC and identified me, it sent me right back to the counter (!!), where the agent said I could no longer get on the flight. And in a VERY nasty way (Spirit's employees are generally rude and arrogant, but they only pay their people $12/hour, so they are full of attitude, just like their bosses apparently are).

You absolutely MUST check every detail on your reservation and correct any mistakes within a matter of a few hours, and for heaven's sake, get to the GATE (not the check-in counter) at least 30 minutes before flight time. Spirit likes to "bank" time by filling the plane and leaving early, and their employees seem to love to say NO, throw their weight around, and frustrate their customers. It's almost like a sadistic game they play if you cut things a bit too close for their liking.

In general, you CAN save money by flying Spirit, but you need to adjust to their system, which is arrogant and unforgiving. BEWARE, and be aware! My education has cost me many hundreds of dollars, but I have probably saved more over the years. And all in all, they are the worst airline, but also the cheapest. And they are constantly out of supplies on board, even the beer, wine, and vodka that they can sell at a profit, if they could keep it in stock. I suspect their employees pilfer half the stuff, which is their way of getting even with the nastiness of their employers. Remember, all that nasty attitude runs downhill to the front line.

To the lady who thought they were being sneaky by putting her and her husband in seats A and C, and suspected them of forcing you to pay for seat upgrades to be seated together: I may be responsible for that, and it's NOT A BAD THING. I always reserve a window and aisle seat for my wife, and we have NEVER had anyone refuse the aisle seat when we offered it. It is actually a NICE thing to do for someone who thought they were stuck in the middle. And I like to think Spirit picked up on that, and now intentionally fills seats that way, especially if they forecast that the plane will not be full. And lucky you, nobody sat in the "other" seat anyway, even after you paid for the "reserved" seat upgrade.

Lastly, never count on Spirit's "customer service" function, as it is a total waste of time. After maddening wait times, and several menus usually aimed at selling you other services, you MAY get to some $3/hr person in the Philippines who will ALWAYS tell you they can't help you, and there is no refund for ANYTHING, which is about all you will understand with their heavily accented English. Now I've come full circle. As I said at the outset, it's a third world airline. And believe it or not, they have gotten BETTER over the past couple of years, at least newer planes, and more on time performance.

It was very frustrating. I had already paid for my seat assignments and luggage online prior to the trip. I had to take 3 planes and sleep overnight in the Ft Lauderdale terminal, miss a day of work as did my wife and spend an additional 600+ dollars to get home. From what I've read this company is very unforgiving and is all about the money. Frankly I'll be spending my money somewhere else and I advise you to do the same. I've send Spirit a complaint but I was in the wrong so I'm sure I will get nothing from them other than an expensive lesson.

Now, the ticket that I bought can't be used because my partner is in the ICU, and I am losing a bunch MORE money having to purchase another ticket to visit him. Especially now, with all of his medical bills money is so so so tight - and I just want to be by him, helping him to recover and hopefully move into a physical therapy hospital. I lift his spirits so much and this time in his recovery is critical for long-term success. I would move to him in a heartbeat except I need to keep my job for our now ever increasing finances. At least his RT ticket could have been exchanged for a RT ticket for me but no, Spirit won't do that.

The former passenger (my partner) and myself are both Free Spirit members too! We have a history of flying Spirit at least once a month for years, all across the country, and internationally. But Spirit did not return any of the credit, faith, kindness, or money we have put into helping build their company. I was always the person defending Spirit when people talk of the crappy service they received. Well, I am no longer the one defending Spirit Airlines. To Note: The actual people on the phone and through all of the communication were very nice; however, they were unable to reach anyone in a place of power where these decisions are actually made. That is why I gave Customer Service 2 stars instead of 1.