Spirit Air Reviews

A few months ago I was charged a fee for the $9 Fare Club Annual Renewal. Today, I was charged again. When I called customer service this morning, the woman I initially spoke to was extremely rude, I asked her if she could transfer me to a manager, needless to say, this was an even worse experience. Andrew (**) was very unprofessional. He continued to say that I had purchased a flight today - just as the initial woman - Neither of the individuals would allow me to finish my sentence and explain the reason for my call - instead Andrew said, "You understood the terms of your renewal when you submitted your payment." My issue is that I have been charged twice in a matter of months. If you look up my flight history with your airline, you will see that I was a frequent flier of Spirit. The customer service I have received in the past is what forced me to begin using another airline for travel.

#Spiritairlines almost ruined our Thanksgiving! They would not give us our boarding passes even though we checked in online 2 hours before our flight and were at the airport 1 hour before the flight. I spoke with call center manager Marcus (employee **) and he understood my situation but stated that he would refund me if he had the authority to do so.

In 45 years of flying and being married to a former United Airlines stewardess, this was the worst trip we have ever had that was not related to weather issues. Flew to Costa Rica from Tampa and, going down on a clear morning, Spirit couldn't get their plane up from Fort Lauderdale on time to make the connection in Fort Lauderdale. So, we waited hours and finally got into Costa Rica at 2 AM the next day instead of 1:30 PM that afternoon. Spirit staff were totally unapologetic. In addition to missing a half day, we missed the free hotel shuttle (they don't run at 2 AM), and had to pay $25 for a cab, and missed the free hotel buffet the next morning (needed a little sleep!).

Purchased my "cheap" ticket for $175 r/t to Ft. Lauderdale Florida. Last minute death of a family friend I couldn't make the flight because the funeral was the same day I was scheduled to leave. I called to change or cancel the flight and to my surprise the fees were so high that the cost of the ticket in the end would have been the same price as if I bought a regular Delta ticket. Customer Service would not budge on reducing the the fees even though I was very upset. Ironically after not helping me at all, customer service asked if there was anything else she could help me with. My response is that she didn't help at all and I hung up. Don't fly Spirit. I can't even imagine what hidden fees you'll get stuck with when you check in. You might end up paying extra for a seat.

Spirit contacted me after conducting an investigation and resolved the issue satisfactorily. They refunded my ticket and provided compensation because their employees had not followed the proper protocol.

While I agree that Spirit Airlines is dishonest with their marketing (i.e., charging to carry on a bag, pick a seat or print out an itinerary), my concern is much more serious. Directly before taking off from Chicago our pilot informed us that one of the engines was out, but that we not worry. This is psychologically problematic. However, the lack of heat on the plane (it was below freezing in Chicago that morning), was physically unacceptable. There were no blankets and because I was forced to check my bag (carry on is more expensive and they charge you 100 at the airport), I couldn't pull out a sweater. This is absolutely unacceptable and I am currently looking into my legal options. I have another round trip flight booked in a few weeks and simply do not feel safe flying Spirit Airlines.

BEWARE! This airline is flying by its shoestrings when it comes to getting our business. I have had my first and MY LAST experience with Spirit Airlines. Why?? You should be asking! They have the worst website to try to navigate and when you get customer service on the phone to walk you though something that isn't working correctly, you will still get scammed due to the inability of their customer serv. reps to communicate with us. I tried to get my c.s. rep to walk me through buying a check in bag, and it turns out it went in as a carry on, where I still had to pay an extra $50 to finish the check in, right before the site went down due to overuse, I only believe. Then I am NEVER sent any kind of confirmation email, for documentation, even upon requesting for one and being assured one was coming my way. They are truly one of the low integrity, low life types of airline businesses on the market today. STAY AWAY!! That is all I can say.

I went on a trip to South Carolina for my vacation, and Spirit Airlines charged me $110 total for my one singular carry-on bag. They did not specify what size a carry-on bag is supposed to be, and so they charged me $55 both ways. I am an elderly person on disability, and how am I supposed to pay it??? The customer service representative, Cheser **, gave me a runaround. I am livid at this turn of events and I will not be patronizing this horrendous airline anymore. Awful customer service. Just plain awful. This airline is a ripoff!

I am in the middle of my round trip from Atlanta to Boston aboard Spirit, first and last time for this built-on-a-shoelace carrier. As a professional, and later as a consultant, I have traveled to most major US cities, as well as a number of foreign destinations. Spirit is without a doubt the worst airline I have ever experienced. All the Spirit shortcomings documented on this site occurred, flight delay in particular. The flight attendants were, at best, inattentive. Seated in seat 4D of the Airbus 320, I was so appalled by the "service" I was able to observe their behavior: All four of the cabin attendants spent most of the flight in the forward area, talking and laughing amongst themselves, and paying zero attention to the passengers. On second thought, I'd like a job like that, no work or responsibility, just having a good time.

When paying separately for my baggage I explained the carry-on I was taking (no other purse, etc.). I gave the dimensions and depths for this small roll-on and was told there would not be any charge. I continued to ask bc I did not want any hidden or unexpected charges when I arrived. "NO, there would not be any charge for the carry-on." When I arrived, I was charged $55.00, which could have cost much less prior to arrival and paid with my baggage. Then my return flight, my very expensive and "perfect" bathing suit along with a few other items and the attachment for rolling my luggage was stolen. This was a very nice attachment that could adapt to any roller. No wonder they took forever to get the luggage out; pillaging takes time.

Less Money. More Go. I am appalled by how much money they try to get from you. First off you need to pay for a seat even after you purchased your flight in order to sit by your family (child). Second I have to pay for a carry on. I have always flown other airlines and had never been charged for a carry on. I am shocked that you have to pay $10 for assistance per boarding pass at the ticket counter. You are providing a service you should assist your customers and not charge for assistance. I called customer service and could NEVER get through. I fly out tomorrow and I am horrified by all these reviews. I pray our trip goes as planned because I have spent thousands of dollars for this magical trip for my little girl.

Spirit is in the practice of bait and switch. Their website adds fees for things you have not selected and if you're not paying attention at check out time you will be charged. This has happened to me several times and now I refuse to fly Spirit. I can deal with bag fees and other fees @ almost twice the cost of others but bait and switch is bad business. When talking to an agent they simply claim the website is working fine so then they want to charge you for speaking to a human. (Not even an American). THIS AIRLINE HAS POOR CHARACTER, NO CUSTOMER SERVICE, AND WILL HOPEFULLY BE OUT OF BUSINESS SOON.

We were scheduled for an early morning flight out of Denver and the night before I received them email that our flight had been cancelled. Normally this would be disappointing but in this case I was happy that Spirit was looking at the forecast ahead and allowed us to contact work and spend more time with friends. When we arrived at the airport for our rescheduled flight through Las Vegas we were informed by the staff that our SECOND flight had now been cancelled due to weather. As a frequent flyer through DIA I understand that these things happened so I took a breath and asked when we could get out, assuming it would be later in the evening since the snow was letting up and all the other airlines were flying.

Suppose to leave san diego 11/21/15 at 3pm. Had mechanical prob and said would be delayed. I was suppose to be in vegas at 8 for a wedding. They finally cancel our flight at 7pm. No more flights out that night from spirit. So we scrambled to get another flight to vegas and every flight was full and could not get to vegas for the wedding. So called spirit to get the flight out 1st chance next morning sunday and they said all flights were booked for sunday and could get me there at the earliest is Monday! Are you kidding me? I was furious and they acted like it was no big deal!!! I said everyone is leaving monday. I said REFUND me back the money for my ticket and I will never Fly Spirit Airline ever Again! If you have something important to get to DONT USE SPIRIT AIRLINES EVER!!!

This has to be the ** airline EVER!! The ticket price was $700, this is RIDICULOUS since it was booked weeks ago! As soon as we got to the ticket counter they told us the flight was delayed, and ended up being delayed 2 more times. My nephew is deaf and was traveling alone for the first time. I had to fight the ticket agent to give me a guest pass to go with him through security and on to the terminal. All airlines allow individuals who are assisting family or friends to get a guest pass which will let them go through security into the terminal. The ticket agents were talking amongst themselves about things I would be embarrassed to repeat and they barely wanted to help us.

We purchased a ticket for our son to fly from Latrobe to Ft. Myers Beach, FL on Spirit #183 departing Arnold Palmer Regional Airport at 7:00 a.m. Nov. 19. He had a printout of his email receipt with barcode and payment confirmation. He was told it was not a boarding pass. He asked where he could a boarding pass and the ticket agent pointed to a desk but there was no one there to speak with. No one helped him, the agent didn't give damn. He was on his way to attend a family wedding tomorrow, too late to even drive down. We're out $246.

This is the worst airlines ever. They have "cheap" prices, but after looking at my final payment along with having to pay for luggage fees, I ended up ultimately paying a higher price than if I would have went with Southwest. Also, because of everything that is happening with Paris and the ISIS attacks, I called Spirit airlines to see if they are accommodating for the possible threat to the US that I've seen on the news. They don't accommodate nor care. They charge actually to cancel or modify your flight an extra $110... that is insane. I modified my flight before with Southwest and ended up having money left over after changing the flight, plus I did not have to pay an extra add-on fee. People... the low rates for flights are not worth it because in the end, even if you go the simplest and cheapest route, you'll be paying for luggage and ultimately paying more than paying for other flights. It's not worth it. Never again.

We Only Purchased this $9.00 Fare Club at $59.95 originally as a one-time use to save on everything Extra thing. This Scamming Spirit Airlines charges you for from carry-on bags, seats, the list is too long to mention on their extra little fees & charges... Another one of their extra special Spirit charges is listed in the very fine print that they charge your credit card every year (until the cows come home) IF YOU DO NOT CANCEL THE $9.00 FARE CLUB WITHIN 24 hours BEFORE THE NEXT YEAR’S BILLING CYCLE KICKS IN. We "NEVER" once received one email stating it was getting close to our next annual billing cycle of being charged again the $69.95 (which they also raised the cost for on the new year)!

To start with I got to the airport on time. Flying fro Houston at 6am. They say 15 people got stranded that Day bcoz the attendant took 30 minutes with one customer. So when I got to her desk she say I have to pay to fly in next plane bcoz I was late. Which was not true. Then she did rebooked with no charge but my whole day in California was gone. So I needed to change my return day... So coming back now the other joke. The flight is delay one hour. Coming back to Texas missed my pick up rite. My all experience has been a mess. They end up charging me $155.00. And $50.00 for a bag that they don't really charge to everyone but only a few people... I feel violated morally and as loyal customer my intentions to travel. I am still not sure how to make to work next month to California. I am traumatized with all the extra charges and changes on my schedule and extra days in another state that had no plans for...

I arrived an hour early for the flight. At the time of boarding I was called to the agent counter and told that the plane was downgraded and they don't have seats for me and like 26 more people. They said they will put me on a flight 5 hours later. Now instead of 12:30pm I will be arriving at about 8pm. I take they punished me for not purchasing a seat and for not checking any bags. There is no way to see if the plane was downgraded, it look like they are trying to teach people a lesson. I paid cheap for the flight and suffering but this same flight was going for almost three times more $ on Orbitz. For people just to be thrown out of the plane. That is going to be my last flight with Spirit.

Janet and Leon, my parents had booked flights weeks ago for a trip Nov 17 to Las Vegas. Nov 4, my brother, their son, was tragically killed in a semi accident. He was 28 and left a wife and 8 month old baby. As if this isn't hard enough to deal with, my Mom then developed blood clots in her legs causing travel to be unadvised by her doctor, not that given the circumstances they would have traveled anyway... They can barely get out of bed. I called days ago to request a refund. I let them know that my parents travel often and would likely fly again in the next few months, so if they could just hold the credit in their account for use later (they didn't even need to shell out a refund in cash) it would be ideal.

I am 85 years old and I have flown many many airline trips BUT I have never had any of them that equals the recent trip to Florida and return to Minneapolis/St.Paul Minnesota. I know you have no control over crying screamiing children but the seats were beyond any uncomfortable seats I have ever had.. absolutely no room for knees or even being able to recline even slightly..and because of this, the persons sitting behind me were constantly pushing their knees into my back because there was no way to NOT do that. I know you need to make revenue to keep competing BUT I will tell everyone I know about the horrible experience we had... I felt like I was just a part of herd of cattle in a slaughterhouse.. AND having to even pay for water and the unheard of price for a little cup of coffee.

Why does a customer have to wait for over 30 minutes to get a representative to help? I'm very frustrated and am scared to fly with your airline. I can't get any help.

On Sunday May 17th I made reservations with your airline for myself and my husband Kenneth, to fly October 11th to Fort Lauderdale Fla. Where we would be staying at the LaQuinta hotel in Hollywood for one night then on the 12th we would board the CARNIVAL CONQUEST Cruise for five days. That is what the plan was but it didn’t turn out that way. We got to the Spirit Airlines in Philadelphia PA with our confirmation but they were unable to find us in the computer. We waited over 3 hours just to be told that we would not be flying that day but would need to take the flight the next day Sunday 12th (the day of the cruise).

I took a flight back from Minneapolis MN in August. I always pay the extra money to sit in front as I cannot tolerate the tiny seats they have. I was in the window seat and had my shades up. I flew up to MN and a woman named Joanna sat next to me and was in the same seat on the way home. We started talking about our trip and a guy from the seat in 1a got up and said, "Lady shut your shade it is glaring in my eyes." He was not pleasant in his request and I felt no obligation to close it. The sun was setting and as a photographer the pictures were stunning... (another story). I wore a body cast for two years and cannot stand the feeling of being shut in. I always keep my shades open. When I declined the guy went to the bathroom and sat back down. A few seconds later he got up again and said, "Shut the shade it is in my eyes!!"

My sister (not knowing English), an old lady on wheelchair, was taken to Los Angeles instead of Orlando. Spirit Airlines Flight 830 IAH to MCO on Sat., Nov 7, 2015 departing 5:55 reaching 9-11 PM. What happened: On this day her son dropped her at IAH with clear instructions to the wheelchair guy that she is travelling to Orlando in Spirit Airlines. She had no luggage with her except for a small carry-on, so they proceeded to Spirit direct. Here she was taken to the flight going to LA. Nobody looked at the boarding pass. She was helped seating at per # on the boarding pass.

I checked in with 2 friends flying from San Diego to Miami via Houston. Let me just say I have never, ever, had such bad customer service in my life. And the most appalling thing was it contrasted so much from the restaurant's staff, uber drivers and people of San Diego so much. Not only were the staff rude and not apologetic about a mistake they made on the check-in suitcase price but they were trying to grasp at any straw they could and almost turned the table on us saying that we would not be let in the plane if we continue with this attitude! Me and my 2 other friends are possibly the calmest most courteous people you will know but the confusion and frustration they caused us was infuriating!

I purchased a ticket to fly. We didn't want any baggage with our purchase. As I was checking out I notice that it was charging me luggage. Twice I had to make a change to my purchase. After purchasing the ticket I looked at my credit card charge. I was charged for luggage. I called Spirit Airline. They said they would not refund this charge. I told them that this was illegal, and they cannot force a charge without my consent. After that they said "We will refund you that purchase." On the flight back we wanted to avoid any other issues with this airline, so we paid for a check-in bag online.

I had waited in line and was told to go back and key in my baggage. And I did complaining that there should be a notice somewhere or on the web. When I came back, I got another agent and the first agent made it a point to come back and delay me 10 minutes for lack of 25 Dollars in change. I am afraid I won't see my luggage when I land in Atlanta so I am sending this review in advance as we are about to fly.

I scheduled a flight with Spirit and realized I was getting on the wrong flight. So, I remembered that if you need to change anything you can change it within 24 hours of making reservation. I called the Spirit customer service line and explained my situation and was told since it was 24 hours within making the reservation I could change it. Lo and behold, the customer service rep did not make any of the changes and did not send me an email. I called the next day asking about my change and they had no record of it! So, I not only lost money on a flight I could not get on because it was the wrong flight, they seem to lose any changes made in the 24 hour period. They say changes were never made! Thus of course losing your money and not being able to fly unless you are rich and able to give the airlines another $100 for the correct flight! They really shouldn't be able to treat people like that!

The mere fact that a cup of water is not even gratis while on a flight to Vegas is ridiculous. They make you pay a la carte for everything! The seats do not even recline. Horrific airline that I will never fly on again. I will be filing a complaint that they should not be paired in packages on Expedia. The personal item including a purse inside my one small bag made for a very uncomfortable trip. Should be able to at least take on one small carry on along with a small purse.

I traveled via Spirit on Oct.18, 2015 Flight#612 Minnesota to Chicago. Be Aware: The boarding agents tried to get as many passengers as possible to pay $100 at the gate for carry-on bags. It's a last minute money scam for a half empty flight.

So I was flying from Atlanta to Tampa. Never used Spirit but have flown several "cheaper" airlines before so decided to try it. Got to airport early, dropped off rental car, went through security and the whole airport, made it to the gate at 1220 for a 1240 flight. Doors locked and plane is leaving runway. I am stranded with 8 others trying to fly to Tampa. No one at service counter until the plane has taxied away. Tried to wave at the pilot. He basically gave us an "Oh, well" gesture followed by an "I don't care. Look at your watch." Well I did and we were all on time. Conveniently the Spirit terminal across from us going to Chicago and departing at 1250 had done the same to another 10 people. Had to drop $200 and run across the airport to snag the Delta flight so I could make it to Tampa and work on time. If I ever got to meet the CEO, who sounds like a great person, I would kick him square in the **. DO NOT EVER FLY WITH SPIRIT.

My 17 year old brother (who is more like my son) was flying out of Myrtle Beach, SC to Atlantic City, NJ. When he arrived at the airport he was told the flights were canceled due to a bird flying into the engine, which seems to be their go-to excuse. They switched his flight to Philadelphia the next day, which ended up fine because I live in Philadelphia. However, I asked to speak with a Spirit manager in the Myrtle Beach airport since my MINOR brother was now stuck in an unknown place overnight. The manager refused to speak with me. I called their customer service line, and that was a total joke! This airline is HORRIBLE! I'm sure the President/CEO of Spirit wouldn't allow his son to get stuck in an airport overnight, and underage!!! I wouldn't fly with them if they offered me free flights for life!

Spirit Airlines refused to allow me to board my flight. I sued Spirit in California Superior Court for breach of contract. I obtained a judgment against Spirit. Spirit refused to comply with the judgment which required me to obtain a writ of execution to enforce the judgment. Spirit Airlines has demonstrated little regard to the law. Although my limited interaction with Spirit was not related to safety, Spirit's failure to acknowledge a court order suggests behavior that may put safety of it's passengers at an unreasonable risk. Compliance of law and regulation are essential for safety of the public.

Never EVER fly Spirit. This was my first time flying and I will never ever do it again. A complete waste of money. Full of money hoggers and rude workers. They will rob you with this airline. I paid for my bag, leaving from Houston ahead of time just in case, and it fit perfectly in the display they had because I heard it was a terrible airline. So, a worker in Houston said I didn't need to pay for it on the way back. I leave from Vegas and they said because it's a carry on, I had to pay $100 for it even though it fit in the included display they have. So basically, I paid $500-$600 for the WORST flying experience ever in my entire life! I hate it and will tell everyone it's the most terrible airline and hope they seize to exist. I'd put a -10 for the review if I could.

The worst airline ever, it truly needs to be shut down. Very poor service, unorganized. My very first time taking airline. It can't be rated, for it is below standard. I felt I was the only one who thought of them this way, 'til I was in line, many so disgustingly stating this was their first and last to take this airline. My flight was booked by an agent so I didn't look at the reviews or ask what airline. Bottom line - I would wish my dead body on this airline.

My son was flying to Boston for a possible lacrosse scholarship. We spent 58 minutes on the phone with Spirit Customer Service (half of that time was spent going through prompts and getting disconnected). Our goal was to make sure Spirit adheres with TSA guidelines regarding a lacrosse stick as a carry on. The Spirit Customer Service said yes. A lacrosse stick is considered carry-on. My son gets to the airport in Atlanta and it appears Spirit does not consider the stick as carry on and made him check the stick.

Where are the lawyers? Looking for a lawyer/class action complaint. I bought a ticket, was there on time to find the gates shut early and denied the ability to board. This can't be legal. This is a horrible company that doesn't care about its customers. If you are a Walking Dead fan you'll get it: You would find more sympathy from a Walker than one of Spirit's agents. They are apathetic zombies, likely from dealing with all these complaints and having no power to fix them. I'd rather they reach out and try to bite. Low energy airline.

Due to surgery my wife's doctor and physical therapist would not let her fly. Even with documentation we were charged $220 in change fees and $72 in spoilage fees. These are for airport use and security. Since we never took the flight why was this additional penalty deducted? Under the circumstances, we wrote a letter, not asking for a refund, but to get a credit voucher for the money paid. It is obvious that Spirit does not operate under the golden rule, where you treat people the way you want to be treated. They could care less. They took $292 and kept it in greed. This was an expensive lesson to learn: NEVER FLY SPIRIT AIRLINES!

"Early" morning flight (in the US), to destination, one ticket agent was holding her head like she did not want to be bothered. Our ticket agent was crude and unclear about checking luggage, we had two bags she put the 1st $50, cash in her pocket, which I could not find the fee on the ticket. I thought that's strange so the second $50 was put on a credit card, which was on the ticket receipt. We were startled $100 before you even "get to the gate". We get to the gate and it's the same crude agent. The flight crew was friendly. On the way back (out of the US, will not say where, so as not to get the agents in trouble) the ticket agent with a deep accent was "Awesome" in explaining the check in process for your luggage and the possible solutions for traveling on Spirit with luggage. Our flight was delayed with no explanation, this caused us to cut it close to our connecting flight.

I am disgusted by the way a UNITED STATES ARMY SOLDIER was treated a couple of days ago. He gets charged $55 to bring his dress blue UNIFORM on the plane. What?? The girl at the ticket counter didn't mind telling him that they "don't cater to the military". Spirit should be ashamed of themselves for this and all of the other shady dealings posted on here.

DO NOT FLY SPIRIT AIRLINES. En route to the airport we were in an auto accident resulting in the auto being towed. We immediately called Spirit and told the agent we were unable to make our flight due to the accident. Unfortunately there is only one daily flight to our destination and no other airport was within 400 miles, so we rented a car to drive one-way. When checking in for our return flight, we found out without notification Spirit had cancelled the flight because we were considered "no shows" when we missed the outgoing flight. Long story, even though we timely notified Spirit of our emergency, Spirit still refused to to reinstate our return flight.

Spirit Airlines is a joke. Their customer service reps are rude and unprofessional both on the phone and at the corners. I have purchase ticket with Spirit Airlines 3 times, 2 out of the 3 there where delays for hours. The airlines doesn't take responsibility for the delay nor for compensate the customers for the inconvenience. This airline is the worst. Customers purchase the tickets from the airline because of the economic price but needless to be said the package prices are 55 plus. You come out better paying $20 more and a well-qualified airline such as Southwest or Delta. Sometimes it's not always better to pay less of Services, says exactly what you get less.

I have booked 4 trips with Spirit airlines in the last 2 months. I am not happy with what occurred on my last trip to Florida. I booked an early flight 5:15 in the morning to arrive in Ft. Lauderdale at 9:10 so I could enjoy the beach for the day prior to leaving on a cruise the following day. Arrived early to the airport, checked our luggage in early enough but had a little bit of a delay getting through security. Finally on our way to the gate at 4:45, my friend needed to use the washroom. I got a cup of coffee and agreed with my friend to meet at the gate. When I got to the gate at 4:50, I noticed everyone was already boarded for a 5:15 flight. The Spirit rep would not tell me if my friend was on the plane so not being sure I got on. Getting to the seat I noticed that my friend had not boarded yet, so I waited a few minutes and informed the flight steward that my friend was not boarded.

On Monday 10/12 my flight was cancelled from Vegas to Philadelphia due to a bird hitting the plane and wasn't informed until I went to check it. I was very upset about this so I ask to speak to a Supervisor and she then said the best she could do for me and my friends was get us a layover flight that would get me in Philadelphia on Wednesday midnight. After going off on her she got us a layover flight from Vegas to Chicago to Philadelphia the next day. They did not even offer us a place to lay our heads for another night so we had to pay more money to stay in a hotel while some of their other consumers that could not afford another hotel were forced to sleep at the airport. None of the workers seem to care.

They cancelled the flight I was going home on, with NO notification to me! I arrived for my flight, and I was told it had been canceled and could not fly out until the next morning. I had to rearrange a ride from the airport to my home... and will be surprised if I do not get fired from my job. They also told me I may have to pay extra for the changed flight... I beg to differ.

If you are thinking about flying with this company, please consider another airline. I booked a flight with spirit airlines from Orlando to Las Vegas that they have changed 3 times, now our returning flight has us being dropped off in Dallas, TX with no flight back to Orlando. They have told us that we will have to buy tickets on another flight in order to get home. We purchased round trip tickets. Customer service is the worst. I don't know who is worse, travelocity or spirit.

#Rant against Spirit Airlines - A mechanical failure is beyond an airline's control but customer service and compassion is not. I recently decided to try #SpiritAirlines despite negative reviews. The space for seating is EXTREMELY tight. My flight back to Houston from Kansas City was canceled due "to a bird flying into the engine". I found out about this at the ticket booth at 5:00 am. I was supposed to have boarded at 5:30 am. The website and all the reader boards at the airport still read on time for several hours after. The soonest #Spirit said they could get me to Houston was 3 pm the next day or I could go to Dallas at 6 pm that night. They would not give me any food vouchers for the 12-hour wait. I chose to go to Dallas and had to purchase a $150 rental car to get to Houston.

First I traveled from Denver International Airport. It was Saturday October 24th. I don't travel enough to know if it was busy in the airport or not but there were a lot of people. My husband dropped me off at the Spirit drop off area which was well marked and easy to see. I walked in the door, easily saw the remote check in machines located right before the checked bag line. Took me seconds to print my boarding pass. Walked up to the checked bag line (no line) handed over my bag. Was asked a series of security questions that took about a minute or two and off I went to find my terminal which the attendant had already given me directions to. The tram was FULL but that isn't Spirit Airlines' issue.

Purchased round trip airline tickets for 4 family members. Purchased (1) one-way ticket for my son who graduated Marine boot camp for his 10 day leave. This airlines does NOT honor THE military!!! I had no problem in paying for our luggage but my son who is a U.S. Marine should not have to pay FOR LUGGAGE period!!! My family... and I repeat... my family will never ever use this airlines again!!!

Our flight out of ft Lauderdale was delayed 10 hours before the flight take off. This did not work for us. We needed "on time" or earlier and they didn't have an earlier flight. The girl Jesly was kind, courteous and promptly refunded our money. Hopefully, it will show up as credit on my card.

I understand that Spirit has extra charges. They clearly state that. My problem is the scamming and rude customer service. My daughter's boyfriend is in college in Georgia. He paid for her ticket so she can visit him for his birthday. We arrived at the check in over an hour before the flight was supposed to leave. We went to the kiosk to check in and it wouldn't allow her to. We went to an agent and she said the gate closed at 6:55. It was only 6:45 and the plane was scheduled to depart at 7:45. Obviously, we thought we could explain this to her but heck no! She was so rude and disgusting. She said she didn't know what to tell us. I asked to speak to a supervisor and her coworker said, "You can but he is going to tell you the same thing." Meanwhile, the line of people getting turned away is growing. I overheard an agent say they overbooked the plane.

Avoid using Spirit Air when you book through Expedia. Even with insurance the airline refuses to give your money back. They offer you a cheap credit that expires within 60 days and if you don't book a flight during that time you lose all your money. Our flight was scheduled over 6 months out and had to be canceled due to my fiancee's pregnancy. They refused to extend the credit for over the 60 day period and kept over $500 of our hard earned money. I only fly southwest, american airlines and united airlines now to avoid these issues; great service and limited fees.

Was traveling to Myrtle Beach on Oct. 8th from Chicago O'Hara. Arrived at airport about 5:00 a.m. Flight was scheduled to leave at 7:15 a.m. Have never seen such a mess in my life! We stood in line to check in, PAID for our luggage and instead of them putting it on the conveyor belt... we had to carry it and stand in another line! Long story short, we almost missed our plane. Worst airline to fly. Money grabbing. Will make sure I let anyone I know how horrible our experience was.

Purchase tickets on Orbitz for a trip using Spirit Airlines. Nothing was said about being charged for a small roller bag. Got to the gate and was told $40 to pay for roller bag if you went to the ticket counter; otherwise it was $100 at the gate. Went downstairs to the ticket counter and was told $50. When I said their agent upstairs said $40, they said they didn't know what was said upstairs but it was $50 downstairs. Later, when I was back at the gate, the same girl that worked downstairs and told me $50 was then standing right beside the gate man when he announced again that it was $40 at the ticket counter. She did nothing to correct him. Seems sketchy to me - are the agents at the ticket counter pocketing the extra $10 they charge and the customer has no recourse?

My experience with the Spirit Airlines was awesome. Friendly people, safe uneventful flight, and great price!

Wish it was possible to give Spirit Airlines a big fat ZERO! Terrible! Don't be fooled by this airline - they are NOT cheaper in the long run! It was frustrating enough to find out that Spirit Airlines will charge you to CARRY ON your bag, and also charge you if you want to sit next to your companion. As my husband says, "You basically have to travel naked if you don't want to have additional charges on Spirit."

I booked my flight from Chicago to Los Angeles with a layover in Las Vegas... First of all, the ticket agents at the counter were unprofessional joking around and rude to customers asking for information. Secondly, our flight was delayed one hour and while at the gate, our gate changed 4 times. But the worst part was the Spirit agents in Las Vegas. As I walked to agent to provide my boarding pass, the agent told me I had to pay for my carry-on which I had no clue of because I was never charged in Chicago. Rudely telling me it was not her problem - those are the policies go to the ticket counter.

Boarded 1 hr. late. Spent 1 hr. 35 mins. on tarmac. The pilot had to return because he was at max hours. Spirit said next flight 2 days away. Had to book last minute flight with American. Home at 3 times the cost. I would say unless you are desperate don't take Spirit. This is the reason they are so cheap!

Between me and my family we take about 70 flights with Spirit in a year for different destinations. Overall I am very happy with Spirit... but there is one issue that bothers me a lot. Taking your pet with you in the plane, I can't understand how can you justify charging $100 dollar (110) for a small pet weighing 16lb which is in the bag on the floor underneath the seat, in the mean time as an adult I have a seat and I pay $58.00 dollar for the same flight. Can anybody please tell me how can you justify this... or another word, how can you get away with this?

I have always flown Spirit Airlines out of Atlantic City to Florida (Tampa & Orlando) due to having family members that reside in the area. Well I flew from AC to Tampa on 10/14/2015 and was supposed to return to AC on 10/19/2015. My father has stage 4 lung cancer and took a major turn for the worse and got hospitalized on 10/16/2016. My mother called me and informed me to come home ASAP due to my father being deathly ill. I called Spirit and advised them that I needed to switch my flight from Monday 10/19/15 to Saturday 10/17/2015. They pretty much told me, "Who cares about your family emergency?" and that I would be charged 35 dollars to cancel my flight for Monday and then we need to pay $183.00 to purchase a ticket for Saturday.

Brought carry-on one-way with no problem, on return flight stopped at gate with same bag and told cost us $100. Couldn't get on the plane till we paid it. Customer complaint department a joke. Have disputed charges with credit card and filed a complaint with Better Business Bureau. Would love to be part of a class action suit.

I have to say that this is the worst airline experience I have ever had in my entire life. And the staff of Spirit Airlines at NY LaGuardia airport are the absolute worst and incompetent. The two lady supervisors that this airline staff has at LGA are beyond worse and should have been fired long time ago. So, I checked in to my flight 24 hours prior and I was at the airport exactly 50 mins before departure. I forgot to print my boarding pass and so went to the counter to get a boarding pass but the staff refused to issue me one because it is the airline policy to have one 45 mins before the departure of the flight otherwise they will not be able to get on the flight. I am a frequent flyer and travel for work every week and I have been doing this for the past 6 years. I have had days where I got on a flight 5 mins before. SO, I was not allowed to board the flight and now have to wait for 2 days to go see my 3-week old son.

Booked an online trip to NC from NY. Didn't even check who the Airline was. I WILL NEVER FLY SPIRIT AGAIN. We each had one small bag that we planned to carry on. $100 each to carry on! Not done. For some reason, my companion and I were not seated together. $18 each to move together and we were not together. I was window, she was across aisle. Trip home we decided to check our bags to avoid another $100. $50 per bag to check-in! So add $336 to the great price and we could have flown a real airline. DON'T ever book with these thieves.

We were flying out of Atlanta to come home. First were told to go to Gate D4. Got to D4 and the board showed the plane going to Baltimore. The Big board showed the gate was switch to D2. No big deal. Next we were sent to D3. From there the board showed that our plane left and was not on the board. A young supervisor had no answers. We did find out that a Spirit plane was on the tarmac waiting for a gate. They sat for 2 hrs waiting for a gate to unload. This was our plane which we went out on gate D4.

If you have nowhere to be at a certain time or are retired, this is the airline for you. CAUTION, this airline WILL leave you behind. They have a reputation of closing the gates early and leaving. Unfortunately, I learned this the hard way. I had arrived to the airport 2.5 hours early and checked in. My flight was due to take off at 6:25 pm. I checked the gate at around 5:45 pm and saw that they weren't boarding yet so I went to get a magazine and a few snacks. By the time I got back at 6:03 pm, the ladies at the desk said that "the flight was gone." I then told the lady that I saw the airplane still there and they said it wasn't the plane and it was gone.

I cancelled a flight 48 hrs after booking due to learning of my mother's terminal illness. Spirit charged me $150 to do so. Then gave me only 60 days to use remaining credit, which I could not use because I could not nor should not have had to book another fight while my mother was in hospice with stage 4 metastatic lung cancer. Now, Spirit refuses to refund my money or extend the time to use my credit, they expect me to pay $553 for NOTHING!! I would crawl on my hands and knees over burning coals and glass to get to my destination before I would ever use Spirit Airlines again. The person from Jackson Hole, interested in a class action lawsuit, please contact me **.

My luggage was lost. The next day someone called and said they are on their way to drop off my bag at my house. They did so at 9 PM. Today I opened the bag and found that my things were not how I packed them and all of my cigars were gone.

Spirit Airlines is a horrible airline that nickle and dimes you to death. But even worse than their horrible airline is their credit card that sucked people in based on fraudulent and misleading advertising ploys. It is all a ploy, you don't get any flights free.

Flying from Las Vegas to Philadelphia, 10:45 p.m. flight cancelled due to a bird flying into the engine. Representative stated I would first have to wait until tomorrow, same time tomorrow night. Arriving in Philadelphia 6:30 a.m. Wednesday morning, asked to speak to a supervisor. Now my husband & I are going to Minneapolis, then Chicago, then to Baltimore. How am I to get from Baltimore to Philly? Who pays for this? Also, if I had stayed overnight in the airport, were they going to pay for a hotel? Spirit is the worst. Cheap flight but they nickel and dime you for everything. Not a good experience. Mr. President of Spirit Air, you should reimburse everyone flying from Las Vegas to Philadelphia, 10:45 flight on Oct. 12, 2015. Give their money back.

I was at the airport 2 hours before my scheduled departure time. The monitor said my flight was delayed by 1 hour. I ate at a restaurant and let my spouse know of the delay. Went to the gate more than an hour before the time the monitor said, and 20 min before the original scheduled time only to be told it left 15 min earlier-making it 38 min before the time it was scheduled to leave. The only option I was given was to take their next flight which wasn't until 9am the next day. I was scheduled to be at my job at 7am and was afraid I would lose my job if I didn't get home in time. I had to get another flight on another airline to keep my job and it cost me $400.

Our daughter was left stranded at Atlanta airport this morning - without her luggage, which had been loaded onto the plane, but she was not allowed to board. Why? Not a clue. "Tomorrow..." she was told, "or maybe a refund." She's losing a full day of work, among other issues. Spirit's website states this: "There is no information available for this flight..." I have heard many bad things about Spirit Airlines, but today I also know why. They stink!!!

Firstly I'd like to start off by saying this airline isn't cheaper by the time you factor in the charge you pay for a carry-on item, checked luggage, checking in at the airport (if you don't have the convenience of a printer at your disposal the night before). Basically anything they can possibly charge you for which other airlines won't, be assured Spirit will find a way. However this isn't my main issue with Spirit. My main issue are the unauthorised transactions I have found on my credit card. Firstly, 27 AUD charged for a Spirit membership. I actively remember clicking that I didn't want to be a part of it, I live in Australia. Secondly, I received an unknown 100 dollar charge from Spirit 2 months after I had booked my flights. I rang up my bank and they said they couldn't stop this pending transaction without Spirit’s authorisation as I was familiar with the company. So here's where it gets more interesting - YOU CANNOT CONTACT THEM.

I had to register to write a review. CHANGE MY DATE AND TIME WITHOUT NOTICING ME. Are you ** kidding me??? The staff in the airport was so rude, did not support at all and charge ridiculous price until you contact the hotline, they will be scared and stop. DON'T EVER BOOK THE TICKET IN THIS AIRLINE!!!

I wish I would have checked the reviews before booking with this Airline. DO NOT book a flight with SPIRIT AIRLINES. I booked a round trip flight to Houston for myself and my 2 kids for the Thanksgiving 2015. I almost booked another flight for May 2016 when I noticed a seat icon and next to it read "tight" 28 inches. I began to further explore the company. I saw many reviews, NEGATIVE reviews, informing others of extra cost for baggage and for seat selection, and about the delays and last minute gate changes. I then called the customer service line, spoke with someone named Van. I was told that I would have to extra for my bags. I was told I would have to pay $35 per bag if I had paid for the carry on while booking the flight or $45 per bag if I pay online when I do an online 24 hour check- in, or $55 if I check the bags at the airport ticket counter when I check in, or $100 if I wait to check my bag at the gate.

I know most of you folks have had bad experiences with Spirit Airline, but we have flown many flights with them in the past year and have had all good flights. The last time I flew out of Vegas, a pilot call in sick and we had to wait 3 hrs but I'd rather have a rested up pilot & arrive safe, so I had no problem waiting. There is a saying "Be Flexible or Be Miserable." I choose to be flexible!!! One of the plus is that most of the flights are nonstop, which we love. Yes the seats are a bit tight but then we are not paying the price of the wide, reclining seats, with all the bells and whistles that you get on other airlines. The price of these tickets lets us enjoy going to see our 80 yr old Moms, our brothers & sisters, to family weddings and funerals, visit friends and not feel like we have spent a fortune. We love this airline! We hope we can continue to enjoy these inexpensive rate.

Service level of these guys is non-existent! I was flying to an important training seminar. At least tried to. I arrived on time. The security line was horribly slow, but still could have caught the plane but Spirit decided to move the departure by 7 minutes. They notified me by email while I was waiting in the security line! Because of this stunt at least 7 other passengers missed the flight and they wanted to re-book me for a flight 3 days later! They did not give a refund claiming that it was the TSA's fault. My only option was to book a flight with another airline so that I could still make it to the seminar on time.

Spirit Airline is by far the worst business in the United States. It gauges customers in several with fees and makes it difficult to resolves issues. I have had experienced of charging my card several times and not refunding, plane issues, overcharging, website capturing ticket purchase and not sending confirmation then emailing one hour before the flight. My issue today is I was charged for two flights and told that I was a no-show for one. I showed them email confirmation and proof of their error. Customer service said resolve the issue at the gate. I showed up at 5 am to resolve and they said I can do it over the phone. They charged me another 22 dollars to make a change from the flight they made an error with. I paid and will call today. Please contact me if you're interested in a class action suit.

We're not charged for carry on when we left O'hare airport but returning to Falls airport they charged us 145 for 2 checked bags and 25 dollars for overweight bag. Called customer service and spoke to manager and no one did anything to resolve it. Wouldn't fly them again.

We had to pay $50 for bags that should've been free. Then I had to pay $18 to sit next to my wife. Are you kidding me? So $118 dollars later that I was not expecting. Then the seats are so close together I felt like a sardine in a can. Also, they did not recline. Just include the bag price and raise your flight cost. Who doesn't at least have a small bag? I will not use Spirit again. It just was scary cheap and then they hit you for money for everything. Your tagline is terrible. Less money. More go. I'm in advertising and it's just horrible. Spirit has lowered my spirits for travel. Less seats. More room. How about that.

Arrived at the airport 1 1/2 hr prior to my flight. Spent an entire hour trying to give them a checked bag that was prepaid for. (By the way, website claims one price but that is not the price you pay when you actually get to their check out page.) Finally with 30 minutes until departure time, they pull those of us for the ATL flight from the line to get our bags. Now we have to race thru security! Get thru security and to the gate (sheeew) only to find NOTHING posted about our flight and no attendants at the gate. Also no plane in sight.

Spirit airlines charges you $110 per person to modify or cancel reservation even if your flight is cheaper than $110. It was pointless for me to modify if it was going to cost me more. Also they automatically cancel your reservation if you do not show up for first flight even if you still would like to fly the second portion of your flight. I think this was very misleading.

First time ever flying on Spirit and my last time. I flew out of Atlanta and as I was waiting for my flight I watched three ladies miss their flight. Why? Because the flight left early. I miss my flight back home from Orlando. Why? Gate close early. Late afternoon flight full. Was told no other flight until Monday morning. Was not offered any assistance at all. Thank the Lord my family hadn't left Orlando traveling home yet. Never traveled on Spirit before. Be assured I never will again.

Flight cancelled out of the blue on a red eye and no reason given at all! All info showed flight was still online and when speaking to customer service but people at counter stating cancelled.. Ridiculous way to do business.

This Airline sucks you in supposedly with lower price then when you want to check in they charge you $10 to $35 to select seat otherwise you and your companions will sit scattered all over the plane. Also at check in they force you to pay $50 for one checked bag! Or $55 if you have a carry on which has always been free right of a passenger. Will never use them and do not recommend them.

Let me start off with this... DO NOT EVER USE THIS AIRLINE!!! I have tried going to Spirit about the issues and have gotten nowhere with them. So I will start by telling you about our flight from ATL to Ft Lauderdale. After finding out they charge for absolutely everything we get to Ft. Lauderdale approach for landing and the pilot jerks the plane back up in the air and informs us they cannot land due to a storm over the airport and they would have to circle... After circling the airport for a whole 10 minutes the pilot comes back to tell us they are running out of fuel and would have to go to another airport for gas.

This is the first and last time I'll fly with Spirit Air - they advertise a significantly lower rate from Denver compared to Frontier and other airlines, but AFTER you book, you learn they charge $31 per person to check 1 bag or $40 to carry one on (either way they get you), and then they want to charge you another $17 to get a reserved seat. Jesus! These people are sneaky crooks. By the time you're done, it would have been cheaper to fly with any other airline. NEVER AGAIN - Hope they are driven out of business by disgruntled passengers!

Got to the airport, went to check in and found out a 55 dollar charge for a carry on bag. Went to the desk and lady said "if you don't like it don't take your bag." First and last time flying Spirit.

I am currently sitting in the terminal to leave for a week vacation. I have been here already for 4 hours, after an initial 2 hour delay. The nice lady at the desk just announced that our pilot will not be here for another 3 hours. They are offering $50 flight voucher and meal passes if you choose to wait (more) in a very long line. Plain and simple, I will never fly Spirit again, ever, in my lifetime. Southwest (for example) has never had this ridiculous amount of delay on any of the flights I've taken. Lord help me not go insane in this airport.

I booked with Spirit for a trip with my friends and I got the days mixed up and accidentally booked my flight a day early. They charged me $145 just to change the date. My flight was originally only $147. In total I spend about $300 on a flight. That did not include bags or seat selections. When I called they refused to take away the fee and the supervisor was extremely rude. I'll never in my life book with Spirit ever again. Worst experience of my life.

Spirit has too many hidden charges. They charge for bags that will fit under your seat or overhead, but if they have wheels you are charged.

Be aware, read reviews, do not fly Spirit!!! Delay, delay, delay. No alternative flight offered, no discount offered on ridiculous bag fees, worst airline I've flown ever...

At first glance great price for flight. Nowhere is there ANYTHING that states any extra fees. They charge 120.00 PER person for a change in times from a mistake we made booking PM instead of AM. NO change in price, just even exchange from PM to AM. BUT if you do the exchange on the website it's discounted 50.00. Again nowhere does it state this, I just happened to stumble upon it and customer service was HORRIBLE.

Summary: 2 adults, 1 child (5) 1 infant. Purchased tickets, printed boarding passes. Arrive at airport. Check in. Arrive at gate. Awaiting plane arrival. 24 HRS LATER at same gate informed flight has been cancelled because the crew is tired... and the flights thereafter also. Oh, and because we are past the 24hr window for refund, no refunds. Next available flight out 48 hours later.

Don't be fooled by the cheap rates to and from places. Spirit Airlines will charge you for everything. Bags, Seats, Drinks... You name it. In the long run it would have cost the same if not cheaper to go with Southwest Airlines. The plane was very comfortable in the ride to my destination and it seemed like a brand new plane which was very nice and clean. On the way back home it was a old, raggity plane. If you are on a budget this is not the airlines for you. You will be better off going with Southwest.

Checked in for flight 40 minutes early, used restroom and when attempting to enter plane that was still open and freely being accessed by crew refused entry. There was no last boarding call made (verified by gate personnel) and 6 passengers were left stranded. When I approached the ticket counter, supervisor (Cathy) rudely told me that the next flight out was the next evening. Had to buy another ticket with another airline (I will NEVER fly this airline again) and when I requested a refund, my bags that went to LA, she just ignored my request and walked to the back. The other 6 people were just left stranded with a $7.00 food voucher and a shrug. Horrible, horrible customer service and fraudulent hidden fees!!

We flew on Spirit Airlines this last week and our first flight was delayed over an hour and our second over 2 hours. In addition it took an hour and a half to get our bags. We were told by the baggage assistance employees that Spirit Airlines often takes over an hour to get bags. Terrible experience. Will never fly with them again. The money you save on the flight is not worth the inconvenience you will have!

I read all bad reviews beforehand and just thought that it was just a few people's bad experience. Come to find out it happens all the time. We had a 3.5 hr delay going and a 3 hr coming back. Our flight was to leave Cleveland at 7:40, we didn't leave until 11:30pm. By then all the stores in the airport were closed, so we had to wait until we got to Atlanta before we could get something to eat, which was 1:45 in the morning. Finally got to our hotel at 2am. What makes it so bad is the airline didn't offer you any compensation and had the nerve to charge you for pop and beverages on the plane. So that's my first and last time flying with Spirit Airlines. My advice to one and all, never - ever fly on Spirit Airlines. Pay the extra few dollars and with an airline that cares about their customers. So again, don't ever fly Spirit Airlines.

I travel to Las Vegas with this airline and it couldn't be worst. I got delayed on both ways of the flight by half an hour and 3.5 hours on my way back to Boston they told me I had to pay $100 for my carry on luggage. I had to put my stuff in a plastic bag and leave my bag at their desk. The customer service have no regards. I hope people will stop falling for these convincing advertising by SPIRIT AIRLINES.

Never fly this airline. Horrible! They lure you with cheap fares and then charge a fee for EVERYTHING. Even to just have a decent seat an adult can reasonably sit in! So it's no deal and you end up paying the same amount as another airline. Horrible customer service. Rude staff. And unfortunately, they JUST DON'T CARE whether you are upset or not! It's like they are taught to be mean to customers. Luggage you ask? Of course they LOST THE LUGGAGE! Then attendant said "I will do you a favor and let you buy a few reasonable price things to go to your event tonight." A favor? SMH. I flew 8 family members to Chicago on Spirit. Never again. They were all so upset when they arrived it could have spoiled our event. Same thing happened on the way back! Such incompetence. Such poor systems. Such horrible customer service. Save yourself some trouble. Stay away.

Spirit Airlines are rip-off artist! Yeah, like NYC con artists!!! They take advantage of working class citizens that have to travel for business but don't have secretaries to book their travels!!! We'll never, never, never fly with them again!! Everything about this airlines sucks!!! Hope they drown, sink and go out of business. I have never complained but I just can't take the abuse. They take advantage of common working class people.

I was charged $70 for a checked bag when I booked my ticket online. I called twice before I went to the airport explaining that I no longer need to check a bag because circumstances changed. The customer service rep keep repeating the same nonsense. I went to the ticket counter at the airport. They would have refunded the money if I bought the ticket at the airport and not online. I called back while at the airport explaining that I am at the ticket counter and they can clearly see I have no bags to check. Basically got nowhere. Their policy is no refunds period. I would never fly that airline again. Whatever happened to customer service.

This is the worst airline in the world! I know you think you will save money but believe me it WILL COST YOU. A 5 hour delay (both ways), additional cost for parking and the worst customer service in the world. I read reviews like this... but the cost savings. I told myself that I didn't have pressing time commitments... but a total of 10 hours in the airport!!!!!!! Don't fly this airline. Please... WE HAVE TO STOP THE MADNESS!!

I traveled to Detroit to attend my brother's funeral who was a veteran. I thought I would be able to travel back on Wednesday 9/16/2015 but due to commitments with the national cemetery in Michigan my brother's remains could not be interned until 09/17/2015 so I had to change my flight for this purpose. I paid the $360 difference in fees and thought the insurance that I purchased would cover the cost. I was told that I had to provide them with a copy of the death certificate with the cause of death. I asked why this was necessary and what other forms of documentation could be used, most funeral services can provide a letter to verify this event but was told the only document was the actual death certificate. There is a lot of personal information on this certificate to be given to this company and what if you cannot get a certificate?

I've flown Spirit faithfully for 5 straight years. Despite the outpour of complaints and late flights, hiked fees and poor customer service I remained loyal. Today is the absolute worst experience I've ever had with ANY AIRLINE. Spirit needs to be fined and grounded for the awful disorganization or treatment of paying customers today. Every flight was delayed. Gates were changing while passengers were boarding... I mean literally taking baggage off of planes and shifting people while boarding is taking place. Gate agents yelling and screaming at passengers. Utter chaos. No one would give accurate updates. Crew not showing up because they had to rest. Pilots late. This is crap. Get it together Spirit or shut down! September 19 at ATLANTA HARTSFIELD. Outbound flights to NYC, LAX, FLL, CHI, BOS, TPA all affected... ALL DELAYED.

I am a travel agent. Although I didn't book the flights for them, I want to report their story as they contacted me about their situation and I got involved in helping them find a reasonable solution. A family of 3 consisting of an adult male, a 8.5 month pregnant female and a 2 year old needed to travel from BWI to Dallas. They arrived at 10:45 AM for a flight scheduled to depart at 12:55 PM. After a short wait, they were informed that the departure would be delayed. They then said departure would be shortly after 3 PM. They then were told departure would be later, maybe about 5 PM. They were given a $7 voucher for food/beverages. Then they were told departure would be about 7 PM. Then they were told departure would be about 11 PM. The flight finally departed at 12:39 AM the next day. The original arrival was supposed to be 3:11 PM and actually arrived at 2:17 AM.

My husband and I recently flew Spirit for our vacation to Las Vegas. I had vowed never to fly Spirit again but the low price, $226 round trip, lured me in. This airline charges for everything. Even agents assisting you with your boarding pass. If you fail to buy bags online, you will pay $50-$100 per bag, EACH WAY. Bring your own food as well because nothing is complimentary not even the water. My husband had medication to take and we were charged $3 for it. After all the hidden fees, we ended up paying over $700 for our flight. You are better off flying with Delta.

Today, I booked a bundle deal (flight, car, hotel) for September 25th from DET to ATL. I was pretty excited because the total cost came out to about $300 a person for a weekend! This is the first time I've booked Spirit Airlines. Well, shortly after paying for this trip, I received an alert from my bank flagging a possible fraudulent transaction. It seemed that the site that I booked through took out their charge BUT Spirit Airlines charged twice for the airplane tickets. Easy fix... or so I thought! After being on the phone with 2 "customer service" representatives who stated that there was no record that Spirit Airlines charged me twice - I called my bank.

Less money, more go?!! Really? My 2 bags cost more than my plane ticket and a 40 lb weight limit!? How can they consider that reasonable. The guy tells me "oh, everyone charges for bags now." I paid $35 for 2 bags at 50 lbs each for JetBlue 2 weeks prior. I ask "You don't think that's a ripoff." "I have nothing to say," the guy tells me. At least be honest. I understand that the tickets are cheap but if people are buying a cheap ticket maybe it's because they don't want to spend a lot of money. I see how they stay in business, the money they lose from the cheap tickets they more than make up for by charging the hell out of you on bags. Will never fly them again, even if it were free!!!

Not only did this airline nickel and dime us to death, there's no one who will contact you or call you back if you call there. The people answering the phone don't speak English well enough to respond to any inquiries. Not only this, but they enrolled me in some "membership club" which I didn't authorize and have now, one year later, charged my credit card for this "club", and refuse to talk to me about it. Please contact the DOT and shut down this airline.

I had to pay $55 for my handbag. Spirit airline doesn't allow carry on so I had handbag little bigger than normal handbag. They charge me $55 for that. Completely rip off, won't suggest anyone to Spirit Airline. Southwest best.

Aug 13, 7:46 AM - I have severe nerve damage in my left foot and requested wheelchair assistance. I notified the ticket agent when I checked in my luggage and the agent prior to being scanned - no one listened. Just told me to move forward. So to have to walk my foot swollen up and had to fly over 2 hours in PAIN I am not Happy at all with Spirit. I received the same disrespect coming back from Orlando along with rude/unprofessional flight attendants who were heard by myself and my son talking about other passengers. Because of the swelling and pain a lot of our activities were cut out. Since filing an online complaint and calls to customer service all I have received is the run around. I am requesting compensation and need for a representatives to contact me ASAP.

Customer service don't understand English... You have to keep asking questions multiple times and still get no resolution. Spirit needs to move their business to the United States... I will never fly Spirit again... I will let everyone know about my horrible experience.

I have never in my 50+ years flown a worst airline!! Even the poor African airlines were better than this Spirit Airline. We were kept waiting and waiting, and every hour or so someone would give a different excuse and keep us waiting. Wish I could give it a ZERO rating!

I have never experience worse customer service than Spirit in my life. No effort made whatsoever to accommodating customers neither apology for inconvenience has caused. I will never ever fly with this airline and that is a promise.

I flew on Spirit Air in late August. After missing my initial flight, I was placed on a flight the next day. In all fairness to Spirit, I did not have to pay. When I arrived to retrieve my luggage from the Spirit office, I noticed cracks, chips and holes in my (HARD SHELLED LUGGAGE). This is luggage that was only used twice in two years! I consider that still fairly new! I brought it to the counter assistant's attention. He took photos, I took photos and I asked to fill out a complaint form. He gave me a copy and told me someone would contact me the next day. It's been almost 2 weeks and I have not heard anything from Spirit air yet. The form didn't even have a phone number on it. He advised me that it is spirit's policy to reimburse me in the form of a $25 voucher off my next flight.

Traveling for the labor day weekend; I thought I would save money using this airline because the rates were a little cheaper than the other airlines... NEVER AGAIN will I use this airline. They nickle & dime you at every opportunity to make up for the lower rates. Firstly they lowered the weight allowed from the other airlines to 40 lbs instead of the normal 50 lbs of other airlines so you have pay the overweight charge of $25 for each bag over 40 Ibs. Secondly they charge $26 to have carry-on, briefcase or backpack. If you don't bring your boarding pass with you and they have to print you one, they charge $10.

Know that its price is cheap, but that does mean you can treat the customers like one. On Monday 09/08/2015 morning we were standing near the carousel 1 to collect checked-in luggage. First of all the belt wasn't working. Secondly one man was trying to take the bags out manually, throw the bags all around. He was literally throwing all the bags even when passengers were easy to help take the bags. He broke my bag, it's around $170 and wasn't even sorry for that. Please sue him. It was Las Vegas flight morning, 6:31 it landed.

Boarded a flight Sept 3 for Myrtle Beach from Philly for a 5 day Labor Day weekend. 2nd in line for take off and the pilot says a hydraulic pump is bad so we taxi back to the terminal. They were going to replace the pump but somewhere along the line a brilliant executive decided to have its customers in Philly wait on a plane coming from Dallas, fly to Myrtle Beach and pick up the flyers that were to come back on the plane we were taking down to Myrtle Beach.

I was flying back to Florida from Cleveland on 8/12/15. The flight NK419 was delayed due to overbooking. The stewardess announced if any passengers would like to give up a seat for a free (she said free) RT ticket to anywhere Spirit flies. She also assured that I'd be booked for a 7:30 pm flight that evening. So I agreed because there were children involved. I got off the plane & was told to wait. I waited for 2 hrs only to be told I can't fly out at 7:30 pm either. Meanwhile I had to work the next day. I waited an additional hour because now they had to get hotel accommodations set up for me since I was forced to stay in Cleveland another day. Finally after 3 hours of waiting the supervisor named Michelle came and gave me a voucher for a hotel, meal vouchers, and a future travel voucher. She explained the meals and where the shuttle would pick me up to go to the hotel.

SPIRIT AIRLINES SUCKS. They lost my son's backpack on Monday.. five days and 84, yes 84, not a typo, phone calls later, his bag is finally on its way to meet him in Japan. You've been warned folks. NEVER CHECK A BAG WITH SPIRIT... better yet, NEVER FLY WITH SPIRIT. They were callous and unprofessional and if I hadn't made the arrangements myself with FedEx, that bag would still be sitting in LAX. The workers had no idea how to send a bag international and the supervisor would not speak to me and did not tell workers how to forward bag once found. They refused to send the bag with Singapore Airlines, which was the airline my son continued to Japan on, because they did not want to pay the transfer fee.

My flight departed for 11:45 and I arrived 11:05 but they said I couldn't board my flight due to their policy. They did nothing to help the situation and instead wasted even more of my time. After an effort, they refund only half of a "store credit" which I can only use for Spirit and told me I would need to book another flight paying whatever the price online shows. I ended up having to pay $190 one way with US Airways in order to get to work the next business day.

My 18 year old son was 12 hrs from home and had an accident that required him to be flown home to our Children's Hospital for ER surgery. He had fractured his calcaneal bone all the way through at an angle from top to bottom and his Achilles tendon was pulling up and away and was in jeopardy being severed. In addition, his tarsal tunnel collapsed and exploded. I went to the Spirit Airlines counter, informed the agent of the situation, the emergency situation and his need of assistance. She documented it all and he was to flown home the following day. The accident occurred June 30, 2015. The decision to have him flown home was made after the hospital informed me of the severity of the situation due to its location, ligamentous stress and trabeculated structure (approximately 3:30 p.m.) I live 5 minutes from the airport and got the next available flight they had.

Booked tickets based off their advertised $89 flights to Vegas. $724 later I made it to Vegas. Hidden fees for carry on ($40), checked baggage was close to $100, $15 to sit next to my wife and $15 for my wife to sit with me. In-flight snacks cost money, and when Spirit says round trip, that means Spirit gets you there and then you as the customer better have a plan to get home. It cost us 4 times more to get home than it did to fly there. Customer service found it laughable that flight cost changed within 30 sec and just said that she understands but flights are subject to change at any time! After all the headache I could flew my wife and I on a legitimate airline first class for $17 more. Run from this company.

I've flown with Spirit Airlines many times during the last several months, and on no single occasion did I encounter the complete breach of trust, confidence and lack of professionalism than I did today (8/24/15). After purchasing a ticket and confirming my seat, at least a few weeks prior to my flight, I arrived at the airport to complete one part of my travels (DTW-IAH, Flight 939). I chose the early flight to IAH as I was scheduled to assist my daughter with moving into campus housing for her freshman year at college. Hotel & Rental cars confirmed for my arrival in IAH.

Never Again!!! Negatives: When booking online, the fact that their two stops between NYC and Oakland (in Detroit and Las Vegas) was not disclosed until the tickets were purchased. The day before the trip I discovered that if I do not check in online my 1st checked in luggage will cost $100. They charge $35 for your carry-ons. I had to pay $19 for a middle seat; seats are not padded and do not recline. No movies, no WIFI, even regular water will cost you $$!! The website encourages you to sign up for membership for $9 so that you can check in your luggage for less, but when you do the actual charge is over $69 and the lowered fees do not justify the sign up fee!!! A direct flight would've cost me less and would've been much more comfortable. Positives: Flight assistants were pleasant (probably because they did not have to do anything). Mostly on time. We did not fall out of the sky!

Flew from ACY to MCO, round trip. I choose to fly out of ACY instead of PHL (even though it is 2.5 hrs away from me) because the flight was cheaper upon booking. WARNING: Each bag costs additional money to carry on or check--each way. Then I got hit with the additional $25 overweight checked bag fee--each way. I had to pay for our seat assignment so my child and I could sit together. They do not even give a glass of water and request donations so they can keep their prices low. WTF. The staff makes comments to imply they are doing you a favor. HORRIBLE!! NEVER EVER WILL I FLY SPIRIT AGAIN, THEY ARE CROOKS.

My fiance and I were traveling back from Mexico, Cancun airport on the afternoon of August 26, 2015. Our bus had some trouble on the way to the airport and as a result we were running short on time. When we got to airport to check our bags (approximately 3:10 pm for a 4:15 pm flight), the Spirit desk was completely shut down and no one to help in sight. When an airport worker finally showed us to the Spirit office, there was already a line up of three other couples that were trying to get on the flight and representatives were refusing to speak to them.

My flight was cancelled due to the storm Erika. They offered to waive the fees to make changes by Wednesday. The problem is I can't fly in the middle of the week. I was flying Friday, I need my new flight to be the same I had scheduled. I'm losing all my money (2 passengers) and I'm booking with a different airline.

Spirit Airlines is the worst airline company ever, yeah they're cheap but after paying for $30-$100 per luggage, $10-$20 to sit next to your spouse, friend or family and having to pay for snacks aboard, the plane is just ridiculous! Flight was originally $540 for 2. But after paying for our luggage to and from our destination and the seating cost I came out my pockets damn near another $500. Then our flight was delayed 5 hours, DON'T BOOK WITH THEM! IT'S GONNA COST YOU MAJOR $$$.

I was scheduled to fly from MCI to IAH on the 23rd this month when I received an email shortly prior to arriving at airport (45 minute drive without traffic) saying flight was canceled. I called customer service and was informed there was an issue with the aircraft. I asked to be put on another airline being if it is a mechanical issue, Spirit says they will accommodate that. They said they could not however and I was to either refund or take next flight out 24 hours away. Frustrated and tired, I just rescheduled.

Spirit is the worst! Run, run away from this company! We had booked Spirit through Cheap Caribbean for our honeymoon. We arrived at the airport at 6am for a 8am flight only to find it was already delayed! It was delayed several times until the connecting flight (1pm) left Houston and we hadn't left the ground. We ended up being booked on Delta to Atl to Cancun. We ended up losing 8 hours of our honeymoon and we arrived with no luggage. We had to go into town and buy a few clothes.

I want to preface this review by saying, I've never written a review for anything before this good or bad including purchases on eBay. My experience with Spirit Airlines has been the worst customer experience of my entire life. I purchased tickets for myself and two travelers to go from Oakland to Chicago through Kayak.

I have no time to write this review but I have to with this review. I have a scheduled fly out 8/20 from MSP to BWI at 4:14 PM. Fly cancel but I see another fly scheduled to BWI from Chicago to BWI at the same time. I cancel my trip and book other fly. 8/21 all booked so I cannot book 8/21. I rebooked 8/22 at the MSP airport counter about 0415 AM to BWI at 11:18 AM. Spirit rep. told me fly cancel due to no crews. My heart so beat up when I heard she told me my fly cancel. I asked her to double checked. Her voice is NOT confident and clear. This kind of service is needed to step-up!!!

On the way to Las Vegas on August 17, 2015 my boarding pass said 10D and 10E but it was told that the seats was double book. I sat in 10F but that seat belong to a young lady that sat behind me. My friends that was supposed to seat next to me was ask to move to a empty seat in the back of the plane. I rode next to strangers, going to help and they seen our boarding pass and still did nothing. 4 hours on plane next to stranger. Coming home from Las Vegas the plane help was not friendly, no smiles. I felt like I was taking my last walk of life on the plane. I haven't took a flight in a while. I drive where I go but if I fly I rather pay extra to fly with someone else. We even paid for extra in case days change and this was a bad flight.

I didn't save any money flying with Spirit. By the time I add the carry on for a cost of $45 each way the overall price for the ticket is more than other airlines. To top it off, if for some reason I don't check in online they also charge me an extra $10 each way for checking in at the airport? My $80 round trip ticket from Tampa to Atlanta is actually $170 with the "carry on". Spirit Airlines is a scam which is why there are so many negative reviews online. I would never recommend their service to anyone. I'm sure I'm just one of many survey takers saying exactly the same thing about them. Do not take this airline!

Problem with Spirit Airlines. Made a reservation based on their ad for $86 per person. When I arrived at the airport a very discourteous man behind the counter for Spirit Airlines stated that my friend and I was not listed on the passenger list. Initially when I made the reservation I received an email of a problem with the booking. I called and spoke with an East Indian man and he wanted to rebook me at a cost 2 times and more for the same flight from L.A. to Las Vegas. I asked him if this site is a bait and switch scam as he would not give me my original booking price. I hung up the phone. I called back so I could speak with a different person. I spoke with a female East Indian lady. She too said this was not a scam. She was off and on the phone with me for a long time.

I have chosen not to fly Spirit for the past two years due to previous emotional trauma flying this airline. Against my better judgment, I purchased last minute weekend tickets for Fort Lauderdale from Atlanta returning on 25 August. We were delayed over one hour on departure, tolerable. On the way back home yesterday, our flight was delayed over three hours. In addition to over 15 delay time changes, the ticketing agents and representatives were apathetic, downright disgustingly rude and completely unsympathetic of the effect this delay had on their customers, most which were forced to miss connecting flights and such. Spirit preys on those looking for cheap deals, this is common knowledge.

This flight was scheduled to depart at 7:15 am and was canceled after 10 pm the night before it departed, without explanation. Upon calling the airline's customer service line, they offered no solution or explanation at all. After asking the representative if there were any other flights with other airlines they could put us on, she stated that we would have to physically go to the airport the following day to determine this. She then refused to allow me to speak to her supervisor.

When booking a flight for Spirit Airlines, there is a disclaimer that there is an additional fee for luggage, but $36 to $45 for one carry-on piece of luggage is ridiculous. Then to charge an additional fee to pre-select seats is excessive (and not mentioned) when purchasing a ticket. I for one would like families to sit with their small children. The plane was not clean, the seats don't recline properly and the flights 8-23 out of ORD all seem to have delays of 2+ hours. The L concourse is packed with people & has an inadequate number of seats and phone charging ports.

Our plane was delayed 2 hours due to a pilot illness, this wasn't really an issue. However, we arrived at the airport around 10pm and weren’t able to get a supervisor to assist us with our issue until 2am, finally leaving at 3am. We arrived around 10pm, found our car seat was missing. We couldn’t leave without a car seat for my 2 year old. The counter said that they couldn’t help me and that I needed to have the supervisor come down. My question in particular: ‘Can you help me get a car seat?’ Eventually this question just turned into: ‘Can you guarantee that I will get reimbursed for getting myself a new car seat?’ Only the supervisor could answer either of those questions, apparently. We (all the people who had problems) repeatedly requested to get their supervisor to help us, but the supervisor repeatedly told the ticket agents that they were too busy to come to where we were to help us.

We were flying from IAH to LAX for a business meeting. We arrived punctual to the airport at 1 and were expecting a 3:10PM departure. The flight was delayed multiple times and we ended up leaving at 6PM. Also, on the flight drinks were not offered to passengers, seats do not recline and the plane is filthy. The business meeting was able to be rescheduled for the following Monday afternoon. As usual, Spirit was "Unable" to bump our 8AM tickets to the unfilled 3PM flight on Monday unless we wanted to give them $200. I am not sure why this airline thinks I should pay them for highly unsatisfactory work. I believe that in the airline business happily returning customers is a top priority, but Spirit seems to believe otherwise. Spend the extra money with another airline, and let's watch this one tank.

OK, to start, check in was terrible. It could not have gone worse. Luggage was quite literally thrown into conveyor belt. Then I get onto the plane and it was filthy. I could barely fit into seat and I am not a very tall person. It costs so much for anything but a shot glass of water. I could not even get the tray table down to put my water on. The flight was unpleasant as not one of the crew members were nice or easy to deal with. Heed my warning, this airline is a death trap. It is worth it to pay more to fly a different airline. I can say with certainty that it would be safer in the long run.

Hello, my flight with Spirit Airlines was for 330 pm. They sent me an email 5 hours before stating that the flight 171 was delayed to 450. I got to the airport at 255 - five minutes to 3:00. I tried to check in thinking that I had more than enough time. The receptionist told me that the gate was closed and they’re not accepting any more people. I ask why the flight leaves at 4:40 she said “No, it leaving at 4:05 pm.” I said “Let's hurry up and get checked in so we could get the flight.” She said “No, I could reschedule you for the next day 14 hours away.” I was stuck at the airport for 14 hours. Spirit was refusing to accommodate me for the inconvenience. They are the worst airline ever. They don't give refunds. They don't accommodate their customers.

Long delays not worth the money you save!

I had never flown Spirit but needed a last minute flight. I literally booked with Orbitz and then checked in. Upon check in I was required to pay $45 for a carry-on bag. Apparently when you book with the airline there is tiered pricing, but this was not a option at that point. When I got to the airport the gate agent was telling people that if your bag fit under the seat you did not have to pay. When I asked him about this he told me to take a picture and request a refund.

My unaccompanied child was flying back from Vegas to Philadelphia. 30 minutes after arrival and release at the gate, they announced a 6-hour delay without explanation. No weather issues. We desperately contacted several Spirit reps who would not even give a meal voucher and "we're too short staffed to accompany him." We do not fly Spirit any longer. If you are sending children unaccompanied, I recommend NOT flying Spirit.

My husband & I purchased a ticket with Spirit Airlines for a August 13, 2015 flight from Detroit to Portland with a four hour layover in Las Vegas. After waiting the four hours, due to weather, our flight was delayed for 2 hours and ultimately cancelled due to thunderstorms. We were told to see a ticket agent but could not find anyone at the gate to direct us as to where we should go. By the time we got to the area we needed, several hundred other Spirit customers from our flight and other flights were all in line. The other carriers had no line and issues. By the time we reached the front of the line, we were told the soonest they could get us to Portland would be in three days even though our trip was only for four days and that would only give us one day in Portland. The representative couldn't care less and even laughed at us while we tried to figure out what to do.

In January 2015, I have up my seat on a Spirit flight to Ft. Lauderdale, for the promises of free travel vouchers. I was only able to use one, as it is next to impossible to get an agent, and the voucher flights cannot be booked online. I finally to book one flight to Jamaica for July 31st. departing from LaGuardia Airport at 6:30 a.m.