Spirit Air Reviews

After I got home I contacted Spirit Airlines to explain the situation. A customer service rep contacted me. I returned her call several times to not get her until weeks later. The rep mainly stated the same thing. I fly all of the time and I have never dealt with such a horrible flying experience. This airline should be banned from flights.

I called to find out that not only that my flight was cancelled but there were NO flights to Chicago on those dates or any dates close to those dates. So now I have to find an additional $250 dollars to make up the difference in the airfare, which Spirit seems to be totally uncaring about. In a interview Spirit's CEO, Ben Baldanza, responded to the report of the Spirit's high complaint rate he said, "We care about every one of our customers and work hard to deliver what they value most: safe, reliable transportation to where they want to go at a lower cost than other airlines. That’s because we know that the #1 thing that makes our customers happy is getting where they want to go for less." I don't know how you intend to accomplish this goal with a business process that includes cancelling already scheduled and paid for flights. He also suggested that some customers may have too high of expectations for the Spirit business plan.

All I expected was to get a flight to Chicago that I paid for. I don't consider that too unreasonable. Mr. Baldanza, in the words of Jerry Seinfeld "You know how to take the reservation, but you don't know hold the reservation. And that's really the most important part of the reservation, the holding. Anyone can just take them." Sure wish we could have done business together, but I will never give this airline another chance to screw with me.

People in line were also questioning it because it clearly fit into the slot both ways, wheels up and wheels down. I asked how in any way did it not fit, and she basically was speaking so nasty to me telling me that what was I thinking that it fit. I explained that I had been told by a Spirit attendant that this bag passed as a personal item and that I had used it without issue those 3x already and that I travel pretty much every month. She goes and pulls up my file and rudely says "I don't see any flights from you last month". I explained that multiple members of my family are $9 Fare Club so depending on who was flying, the tickets could be booked under their name. She did see two flights I had in my name in Jan and Dec, and said that I paid for this bag as a carry on in Jan. I explained to her that I brought this bag as a personal item and had paid for a carry-on for a larger bag that I had purchased to bring my dad's stamp collection home with me.

She looked at me and made a face like I was lying and told me I would have to either pay $100 by credit card only or run downstairs and pay there and then go through security again etc. but "they won't hold the plane". To just not have to deal with her talking to me like I was a piece of garbage, I kindly told her that I can understand that she is just in a bad mood and wants to take it out on someone, but that I don't want to argue and that she could just charge me and I would take it up with customer service when I landed. I put my bag in the slot and took several photos to show it fit. As she saw me doing this, she came around front and took my bag and stretched it out and measured it. Since the bag wasn't filled to capacity, it wasn't as large as it could be if it was stretched out. She kept us there until they were calling for the very last call holding my credit card while she claimed to be documenting.

Honestly I believe this was to make sure that my 9 year old daughter and I wouldn't have a spot in the overhead bins for our bags. I had to tell her that if she didn't give me back the card that we would miss the flight. As I went to my seat, people on board were all saying that my bag fit in the slot and that I should not have been charged. When I landed in Myrtle Beach, I went to the Spirit counter and of course they sided with the grouchy attendant.... no surprise there. I honestly don't mind paying the fee for a carry on, as I did when I brought the stamps. But if I am going to pay it, then I want to bring a real carry-on. This was literally a back pack with wheels.

The only accommodation that Spirit could muster up was to change the flight for the additional cost of 130 per ticket. THERE'S 4 of them, like just moving the date is going to help. Um, I think you missed the point, Spirit! So, in light of totally unexpected events, trying to call Spirit and expect a rational and reasonable solution to the issue at hand, the only option they extend is a solution to the tune of $500+ more than you've already paid. OR there's the suck it up option that they like to say they frown upon.

But here I am, the day of the flight I tried to change (by change I mean simply put ONE round trip ticket in another adult's name so that someone I trust could take my child to her regularly scheduled daddy visitations) - 6 inches of snow freshly fallen in TEXAS where the snow idiots live; I have had no sleep; up and down off the toilet from both ends with the side effects of my chemotherapy treatments; going out into the snow, which makes my skin feel like its on fire, to go to an AIRPORT (my low platelets, hoping this doesn't SEND ME INTO THE HOSPITAL FOR WEEKS FROM CATCHING EVERYONE'S GERMS), to take care of my business that Spirit so graciously refused - to simply let me put my sisters or mother's name on the tickets because for legitimate health reasons and am NOT by oncologist orders to fly. It is obvious what their spirit is all about.

The only accommodation that Spirit could muster up was to change the flight for the additional cost of 130 per ticket, THERE'S 4 of them, like just moving the date is going to help, um, I think you missed the point, Spirit! So, in light of totally unexpected events, trying to call Spirit and expect a rational and reasonable solution to the issue and hand, the only options they extend is a solution to the tune of $500+ more than you've already paid. OR there's the suck it up option that they like to say they frown upon.

But here I am, the day of the flight I tried to change, by change I mean simply put ONE round trip ticket in another adult's name so that someone I trust could take my child to her regularly scheduled daddy visitations. 6 inches of snow freshly fallen in TEXAS where the snow idiots live. I have had no sleep, up and down off the toilet from both ends with the side effects of my chemotherapy treatments. Going out into the snow, which makes my skin feel like it's on fire, to go to an AIRPORT. My low platelets, hoping this doesn't SEND ME INTO THE HOSPITAL FOR WEEKS FROM CATCHING EVERYONE'S GERMS, to take care of my business that Spirit so graciously refused to simply let me put my sister's or mother's name on the tickets because for legitimate health reasons and am NOT by Oncologist orders to fly. It is obvious what their spirit is all about.

The best part was when ahead and pay the $25 took part of my luggage and stuffed into my bag that I had to stuff my person too so that I only had one bag to carry on. When the time came to board the plane Andrew made a special effort to come all the way up to the gate to look for a specifically to make sure that I had not taken my purse out of the carry-on bag and that all of my stuff was neatly inside so that it was not hanging out because he was going to assure that I paid an additional $25. So be warned. If you fly with Spirit Air when you get to the airport you will indeed pay $50 more no matter what you do. I will never fly that airline again.

I tried to contact Spirit regarding this charge and was not successful. The airline should not be able to do this. I really upset because the attendant never put our luggage in the sizer. The luggage could fit under the seat as well as above the head. Also, we were traveling in a group and two other people in our group had the same size luggage and boarded before us and was allowed to board with no charge. So is the Airline picking and choosing who to charge the fee? I'm very disappointed with the service I have received.

To top this crazy thing off she decided to yell that she would put a note in the computer so they wouldn't let her fly at her connector. As you can imagine it bothers me a little that my wife was disrespected but it deeply saddens me that she disrespected my terrified child. I feel so helpless. I would hope you have the time to look into this incident even if it is just to make sure that my wife gets home. I can't imagine how my child feels right now let alone my wife.

When we got in touch with Spirit Airlines, they said there was nothing they could do and that they still had to charge us a $240 US cancellation fee, which was around half the total value of the 2 flights. Now, we can understand that the conditions of the flight were that you had to make changes within a certain time frame and that Spirit Airlines operate under certain protocols. However, you would think given the drastic circumstances that took place, they could have been at least a little human and made an exception in this case. We had notified them as early as possible and no doubt they will resell the seats anyway. The worst thing is that we still need to take the exact same flight, so we were only asking for a credit in the mean time whilst we waited for our new passports to be produced.

We feel this is absolutely absurd and would love to discuss the matter further with a senior person at Spirit. At this stage we will certainly be recommending that people avoid Spirit and choose an alternative carrier. The funny thing was that we also had an additional flight booked through STA Travel UK, which was a much higher value and they refunded the entire amount even though they had very similar conditions to Spirit.

After 15 min. of telling me we missed our flight she told us to go ahead and try. We arrived at the gate at 6:22 and the plane had taxied out. I had a job interview scheduled later today and tomorrow morning. I am now unable to interview for this position due to the horrible customer service displayed by your employees. We had a good half hour before the flight left and this woman would not allow us to make the flight. She stubbornly argued with us telling us we missed the flight.

Where is the customer service? Where is a call to the boarding gate saying "I have 2 passengers now checking in?" WHAT THE HELL IS CUSTOMER SERVICE! I lost a chance for a job due to the agent arguing with me instead of doing the right thing and taking care of a customer. So now I lose my airfare, my job interview, and my hotel due to Spirit's inability to take care of a customer. They truly are POS company.

Never heard of a airlines rescheduling your flight to another day without your knowledge. Furthermore, our flight was paid in full back in July 2014. We had to book our departing flight with another carrier last min. Costing us an additional $3000.00 dollars. Total cost of our entire flight $6000.23 to fly to San Juan, not to mention non first Class!!!

I VOWED TO NEVER FLY SPIRIT AGAIN!!! Total SCAM and they're getting away with it.

Days went by, and no credit. They charged me $130 per person for a total of $260, okay. But in addition to charging me a cancellation fee, they won't credit the difference. When I called Spirit and spoke with a supervisor, I told him I had a photo of the closed sign, I was called a liar. He stated Spirit showed us being served at the ticket counter!?! Apparently their service department requires an online complaint form, that you will never hear a response from.

I found this complaint forum in my attempt to get somewhere!!! It is clear that some sort of scam is going on. IF I CAN'T PREPAY MY LUGGAGE, I PAY $100 PER BAG AT THE AIRPORT!!! I do not know what to do. I have HOURS into trying to get this resolved. I am going to try and file a complaint with my bank card. Obviously, I am not going to fly with these people.

After waiting again and finally checking our bags, we were instructed to go to the next terminal over to gate F7. The gate wasn't even in the same terminal. We rushed to the next terminal and proceeded to wait in line for security and rushed to the gate. The door was closed. The plane was still there. Their incompetent staff that caused us to miss this plane by moving us from the Fast Bag Drop to another longer line and then not alerting the plane crew that there were others coming to hold the plane for 5 minutes said, "Oh sorry about that." There were others who were in the same boat as us that also missed the plane. How is it possible that the plane leaves a busy airport with 11 passengers missing that they know have checked in?

I am 56 years old and have never missed a plane. I have flown all over the world. I fly quite frequently for business. Our luggage is in Denver, Colorado. We have lost money for parking, boarding our dogs, losing 2 rooms reserved at a hotel. I booked this family trip Feb 7th. In searching for other ways to get there with other carriers with such short notice is through the roof. Four of the travelers that were going are from Argentina and have to be back so rescheduling is limited and we have work issues. And all the people at Spirit can say is "sorry about that." Say your sorry to two kids that had tears running down their face. Thanks for the wonderful memories.

No one at the Spirit customer service desk provided any straight answers on the delays. When the flight was cancelled, we had no option but to take a last minute alternate carrier at four times the price. When I contacted Spirit Air (after much searching for a telephone number and waiting for a real person to answer) I was bluntly told that "Spirit Air does not provide refunds or compensation for additional expenses because their flight was cancelled. If you want such security, you should have purchased flight insurance."

We are fortunate that we can afford to absorb the cost of this fiasco. Many people who were on the same flight missed connecting flights and/or could not afford to make alternate last minute flight changes. There is a reason that Spirit Air is the most complained about airlines in the United States. They deserve all the bad publicity they get. Anyone who thinks that because they have a reservation on a Spirit Air flight, they will get to their destination in a timely manner, should read the online comments about this abysmal air carrier. Look at the callous and cavalier attitude displayed by the CEO of this airline. Spirit Air should be punished in the free market by competent consumers avoiding this airlines until they modify their business practices or go out of business.

We then had to get off of the plane because another flight was taking off out of that gate to Tampa. We waited about 35 minutes before they said that we could cancel the trip and get a refund if we wanted to, or try to wait until the next flight at 7am the next morning with limited availability for booking. We attempted to get a refund and just drive the 3 hours back to Orlando with the refunded money by getting a rented car, but upon talking to customer service, they wouldn't remove the bags from the plane because it posed a security risk, so we couldn't get a refund. We asked to speak to a supervisor about the situation, they also gave us the same answer and I couldn't get my baggage off the plane.

All this time, flights were being re-boarded, delayed and transferred. Customers asked for some sort of compensation for the effort and got nothing. They said they could do nothing to help for the situation. After 9:30pm when the plane should have landed, they gave us the update that they will be attempting to get pilots for an 11:30pm departure. With no guarantee. During this time, all of their information on their signage said that the flight landed successfully and wasn't delayed. Almost as if they were hiding the fact that there were issues. Sometime after that, they decided to change gates to H10. When we got our tickets printed in Jamaica for travel, they said we were to board at gate H6.

When we got to the airport, we find out later that the gate changed to H7, with no warning. Now, we are being moved to gate H10 with an 11:30 departure. There are a lot of angry customers, and it is getting close to 10:30. By this time all of the shops and food areas start closing down. All but one location closed down. Around this time, Spirit decides to give out a food voucher for $7 to each passenger. This barely covers the cost of a bottle of water in an airplane terminal. Still no other form of retribution for their difficulties. We continued waiting for the 11:30 boarding time and I soon went up to the gate to find the time and ensure we had pilots. The lady at the desk said that the flight had been delayed to 12:20 due to the pilots coming from Houston were just coming in at 11:45. But at least they have pilots. We waited for 12:20 to come around. Around 12:00am they said that our gate changed again to H9 instead of H10.

We started boarding about 12:20. We got on the plane and sat down. The captain came on the PA to say that the first plane at H10 we were supposed to get on had maintenance issues. This new plane we are on has maintenance issues. It could take up to 2 hours to fix. So, we all get off the plane, again. The captain then comes back out and says it was a 10 minute fix and nothing to worry about. A light was out, we can board again. By this time, it is just after 1am. No Spirit attendant said anything about vouchers for a 5 1/2 hour delay that cost me $100 in cab fare to get home since my previous ride was unavailable. We finally took off about 1:20 and landed sometime around 2:00am.

By far, the worst experience I've had flying so far. The entire time, all of the customer service people kept pretending like everything was alright and going to work. Instead of planning and keeping the people up to date with what was going on. The intercom systems were not working so we couldn't get updates for times or locations. It was simply mass confusion. I understand the storms and issues with pilots. But, for us to be rung around so much and not allow us options for fixing things is inexcusable.

Even better of an experience: we met up with a nurse that saw a woman who couldn't speak English well at all. The woman was in a wheelchair and had a bag with her to get on the plane. The woman at the desk kept trying to tell her that if she takes the bag on the plane, she has to pay $100 because it is unexpected luggage. The woman was sweating, had a red face, and had scarring from shingles. The people at the desk brushed her off and wouldn't do anything to help the woman. The woman in the wheelchair misunderstood and thought her luggage was too heavy, so she threw all of her clothes in the garbage, came back and they gave her the same shtick.

Once she finally got the luggage issue straightened out, she asked the person at the desk to get her when her flight was ready to go. Apparently, the flight left without the woman in the wheelchair. The next available flight for her was 3 days later. Spirit hostess said: "There's nothing I can do for you". This kind of negligence for human decency is uncalled for. I don't care about the flight and the missed time, but I do care about the $100 cab fare I had to take from MCO to my home in Clermont. All I ask is that this be refunded. I wouldn't have had to deal with this otherwise.

They have deceitful practices...how many people would actually be ready to book another trip in 60 days when they just got back from vacation??? I'm sure the reason it is so difficult to get anyone on the phone, is because they get millions of calls complaining about the same issues, and this way they can get away with being beyond dishonest!!! This airline should be fined for doing this to customers. I will complain to my credit card company since I did not get any kind of paper issued, nor did the airline rep. tell us it was only for 60 days - the only mention was that we were getting a credit for $50.

So before taking off the same black girl said after we were in the air the gentleman beside me could change his seat. So we complied, the experienced supervisor came back said we could not I told her the flight attendant said it would be ok, no additional charge, she informed me the girl was new and was mistaken, then it was approved the gentleman beside me could change seats. It was a 3 hr. flight. I pulled out my bag from under the seat during the flight to get my credit card to pay for a beer and Pringles, when requested to put bag bag back it was tight but I managed, the black girl said "you break the seat you pay". I replied it was fine on my flight when I arrived at Fort Lauderdale why now is it a problem 10 minutes before landing at Latrobe? She ran back had another flight attendant talk to me I complied. I did not want to put it above because I could not reach and my wallet was in my bag.

Is this acceptable behavior, discourteous, rude and insulting because of the low fare? I had garbage to remove; the obvious experienced flight attendant was rude as well. I did not argue, said please and thank you with a smile. I have never experienced such rudeness. They seemed annoyed they had to deal with garbage or just people in general. Now of course when and if they are approached regarding this situation they certainly will have a different of opinion on the facts of the event that took place.

I bought a one way from JetBlue (who is who I will fly with from this day forward) which left the next morning. After vacation was over I go to airport in Vegas and try getting boarding pass again. I went there 4 hrs early this time!!!!! The boarding passes wouldn't print again. I go to counter. The lady informs me I cancelled my FLIGHT home. ARE YOU ** kidding me. They charged me an additional 500$ to return so thanks to Spirit airlines I am out 3500 with hotel cost and other ticket fares for vacation. Not counting original round trip ticket I purchased.

I cannot believe this company is allowed to operate like this. If you hire a contractor to do your house and pay for it he cannot charge you again to do same work you already paid for. This country is a puppet for these big corporations. I cannot believe my dad, brother and grandfather fought for these people to steal from unsuspecting AMERICANS. This company needs to be investigated immediately!!!! DO NOT FLY SPIRIT AIRLINES!!! BUYER BEWARE!!!

May I also add upon my booking flight they heard it was a emergency situation and charged us nearly three times one way as typical flights that week! Yet Atlantic City airport was the closest. They also had the earliest direct flight. So now we lost the money for fare no solution and she is still in NJ when her ride left. She started crying and a woman NOT A EMPLOYEE OF SPIRIT, told her to go to the gate leaving for TAMPA, God Bless that woman. My daughter was able to board that flight with less then five minutes left to takeoff. I had to drive seven hours round trip to pick her up when at any moment my husband could have passed away! They are HEARTLESS AND LACK PROFESSIONALISM!

Vote this airline out of business by flying with their competitors! Yes it may be a hassle at first but when Atlantic City airport sees that no one is USING SPIRIT another airline will be added! They have been a monopoly out of AC for way too long! The first airline to charge for snacks, then Carry-ons, then window seat, telephone calls. Yes their latest is if you have a question not on their cue they will charge you for the answer!!! If and when you ever get a person!

This is the absolute worst company still in business. I have several other horror stories from myself and others. How about after waiting two hours to reach a person and then they laugh at you and hang up. After giving you a fake name "Peachy!" I will use a reputable airline from now on! Never again will I use Spirit. You really don't save when you factor in all the hidden cost! Countless consumers are complaining yet if continue to use them we are now to be blamed! Ban this company! So a true customer friendly airline will fill the slot. Fly out of Philadelphia for now. Get the last laugh. They aren't getting your money!

I explained to them that I was not aware of this and they replied that there was nothing they could do and that I should step aside while I figured it out. I asked if it was less expensive to purchase this via the internet to which they replied that I was supposed to do so 24 hrs in advance and that it was now too late. So in order to get on the plane with clothes for our vacation I had to spend an additional $168 from our vacation money and another $100 to return with our clothes. Granted I was able to pull it off but what happens to people with no means to do so?? How does this airline consider it just to charge a person the cost of another ticket just to take clothes with them on their vacation??? How do they get away with this? On top of that they warn you again, rudely might I add, when you take your next flight and they even charge you for a drink or snack!!! What are we coming to???

MAKE SURE YOU ARE AWARE OF THESE FEES BEFORE YOU PURCHASE ANY TICKETS FROM THIS AIRLINE!!! I feel bad for those people with very limited means trying to take a vacation with their family. As a single mother, I know how hard it is to scrape up enough money to go see my family and I consider this is just an abuse. BEWARE!!!!! The entire trip came out to $804.16 for 2 people for a flight from Orlando to Puerto Rico. Something I have never paid with any other airline and that is with no snacks or anything to watch and a very rude uncaring staff. SAD!!! This airline gets an F for failure and in my opinion is only about making money. They do not care about you as a customer at all so I don’t see myself trusting them with my life or that of my family's ever again.

I want to preface this by saying that I am a fairly frequent flyer: I've been on about 2-4 flights per year, domestic and international, for the last decade, predominantly with low-cost carriers, so I have a pretty good basis for comparison among companies. This is the ABSOLUTE WORST travel experience I have ever had. I'm going to address my tl;dr points in order below.

My girlfriend and I purchases round-trip tickets, O'Hare to Denver, for a Valentine's Day weekend getaway. While tickets themselves appear very cheap, this pricing is deceptive. For terminal desk check-ins, checked bags cost $45 each and carry-ons $50 (!!!), meaning that if your travels require you to bring more clothes, etc than will fit in a medium-sized backpack, you should automatically tack about $100 onto each ticket you are purchasing. Remember this when you comparison shop, Spirit is very unlikely to be the cheapest carrier after these fees. Additional fees are charged to select your own seat and to print boarding passes at the terminal desk (even though the boarding pass is actually printed on receipt paper, not even cardstock!).

At the O'Hare check-in, the kiosks were malfunctioning and couldn't read credit/debit cards, so even those who just had a carry-on bag had to wait in line to pay their baggage fees. No sign was posted or staff was standing by to make this obvious, so nearly everyone who came to check in first wasted five minutes trying to use the kiosks. The attendant who helped us was extremely rude, not only to us, but to her coworkers. First, she accused us of not waiting in line (after we had waited for nearly 45 minutes and had been called by the attendant standing right next to her, like literally 3 feet away, who had been accosted by a guy who DID jump the line after finding that the kiosk didn't work).

Then, when she struggled to operate her check-in station, and her aforementioned neighboring attendant tried to offer suggestions, she was snappy and rude and complained that she "knows how to do [her] job, don't you tell me how to do my job." Fortunately, we had kept our slip from the kiosk, so I don't think we were charged $10 to print the boarding passes.

The "flight" back was even worse. It was scheduled for Sunday, Feb 15 at 1:40pm. We arrived at DEN over 2 hours early, just in case. We proceeded to check-in at the kiosk, only to receive a message that our flight was cancelled. We had received no email conveying this information. All customers on our flight were put into a separate line, and a single representative was assigned to 'help' us make other arrangements. While we waited in line, we discovered that another customer had in fact received a message from Spirit indicating that the flight was on-time and as-scheduled, and during the entire duration of our wait in line (~1.5 hours), she never received an update indicating that the flight was in fact cancelled.

The reason for this cancellation was not weather or technical difficulties, but was explained as "lack of flight crew," a problem that I have never heard in all my life traveling by air. Essentially, what I took away from this is that Spirit pays for exactly one crew (pilots, attendants) for their flights between ORD and DEN, and if even one of those crew members takes sick or has a family emergency or whatever, the entire flight must be cancelled because they are too cheap and ineffectual an organization to have a contingency plan in place (backup crew members, sub-contracting crew from an affiliated airline if that's legal).

Customers of this inexcusably cancelled flight were given two options: refund or booking on another flight with a different carrier (Frontier) THE NEXT DAY. Despite the fact that there were no fewer than 6 other flights DEN to ORD leaving later on the same day, including two operated by Frontier, they would not book customers on those flights, presumably because of the cost (although no explanation was given why the next day flight by Frontier was the only option). Nor would they give refunds and pay the difference for independently booked alternative flights.

Remember, this was Sunday afternoon. The vast majority of customers had work the next day, and one had a funeral the following morning. Spirit cancelled this flight with NO NOTICE, due to their short-sighted 'cost-saving' approach of not hiring an adequate number of crew members, and then accepted essentially no accountability or responsibility for these egregious missteps. We are still waiting to see if Spirit will honor our refund. We owe it to each other as a community of travelers to put this company out of business as quickly as possible. Save yourself the trouble, and say a preemptive "NEVER AGAIN!"

But the most frustrating and scary part about Spirit is the quality of the crew and aircraft. The crew seemed confused by the standard safety information and barely managed to mumble through it while reading it off a card. How are they going to respond in an emergency? The plane was filthy and the air circulation was non-existent. At some point I worry that the obvious lack of crew training and quality, along with willingness to mistreat the equipment is going to result in a tragedy. I have flown a ton and could almost recite all the standard pilot instructions and safety briefings by heart, but even the way the pilot addressed the crew was just a bit unpolished and gave me one of those feelings that something is a bit off.

Personally, I don't want to think about what kind of corners a bottom-line crazed company like Spirit is willing to make when it comes to crew and maintenance. Also, there is a difference between providing a deal/service and not providing a glass of water for free to your passengers, to me, that goes beyond attempts at cost savings and enters the realm of ridiculousness. What the owners of Spirit seem to have forgotten is that despite being a cut-rate airline, they still provide a service and are obligated to keep their passengers safe and minimally comfortable (i.e. hydrated). Simply put, in my mind, a low fare is not an excuse to be sloppy when your job is to send 150 people flying through the air at 500 mph. Last gripe, my flight was delayed 5 hours because of apparent poor scheduling.

After waiting in a line for over two hours, he learned that he could either fly out three days later, return home or receive a flight to El Salvador but not to Guatemala. My fiance had an important appointment the following day in Guatemala so leaving three days later or returning home were not options for us. He chose El Salvador figuring it was closer and would be less expensive to fly to Guatemala which was only a 50 minute flight. Turns out the flight they put him on arrives at 1:30 am and so beside his 14 hour layover in Ft Lauderdale (should have only been an hour), he now had a 10 hour layover in El Salvador. The ticket from El Salvador had to be purchased online and cost an additional $350 for a 50 minute flight on a different airline!!!

This has all been unfolding today and so am waiting to hear from my fiance that he did finally make it to Guatemala 22 hours after he was supposed to originally arrive. Never again will we use or recommend Spirit!

Flight back home to Phoenix we had to stop at Dallas for at least 8 hours. Then when it was time to go the airline got there at least an hour late then another 30 minutes to get ready and when we got into the airplane the flight attendants didn't even welcome anyone at all. They have no kind of entertainment on the airplane or any. It was boring and no way to put my chair back even if there was a way to put it back. It was too close to the person behind me so I didn't want to hit them, and when we would leave there would be this really annoying noise that everyone would hear from under the plane.

We got to Phoenix and we went to get our bags and they never showed up. There were at east 5 people waiting for their stuff and never came so we had to call and they never answered and we couldn't leave a voice message because their inbox was full and their email was full too and they told us to call their other phone number well the machine and we did. Same thing happened.

Guessing there have been way too many complaints that they're too scared to answer the phone now, and when we finally got our clothes back they gave us a $50.00 discount for the next time we take that flight. Ha! Never taking that airline ever again. It sucks. I swear don't take it. Don't let the logo fool you. You actually do have to pay a lot more than what you think and no there is barely any traveling waiting for 8 hours for the next flight so don't trust this airline ever.

We had to fight tooth and nail in order to get a hotel, and our generous $7 for dinner. At no point during our 7 hour delay did they inform us of what was going on our or status. They proceeding to send our three additional flights leaving us there wit's no information. They called the state police because they claimed the passengers were becoming angry. The lady at the booth was the rudest and most inconsiderate person I have ever seen.

Our flight was schedule for the next morning, they told us to be at the airport at 6 am. They gave our plan to a different flight and again told us our new plan needed maintenance and they flight was delayed another row hours. The employees again called the police on the passengers when people started shouting that they had children and needed to board the plane or go home. Eventually we boarded the plane, half of the people on the flight missed their cruises, many new mothers ran out of diapers and clothing for their children. We are enjoying our 23 hour trip to Florida.

After all we went through the company offered us a $50 coupon to use with their airline. I would rather get shot then use this airline again. The company is offering no assistance for our 29 hours spent in the airport. In all, I cannot stress to everyone to never use this airline, saving $100 of a flight is not worth the pain and ruined vacation. I will never use this airline again unless someone holds a gun to my head, and even then, I would rather take the bullet.

Next they make everyone line up like cattle for ALL flights. In other words no designated flight windows. The guard told me that over 1100 people were bumped from their flights just that weekend alone. One thing is for sure, they are not flying with empty seats. I had to pay for a hotel and rental car for 2 days. It cost me almost $900!

The bag fees are absolutely ridiculous. They charged is $50 per carry-on bag and they count a handbag as a carry-on. They are so obsessed with the fees, that they approached us and demanded that we pay for the carry-ons even after we did pay the fees. I just got my credit card bill and there is a $69.99 renewal fee for the $9 club fee. I called Spirit Airlines and told them I would NEVER fly them again and complained about the program. This was done almost a year ago and I specifically told them I did not want to remain on the club. They refuse to credit the charge. Once it is charged they will not credit the charge. Just another way to steal from people.

I would love to hear from other people who have had similar experiences as I am planning on filing a class action lawsuit. Without a doubt when you factor the bag fees carry on fees, Southwest Airlines is at worst the same cost without the hassles. It cost me over $900 more than it would have if I flew Southwest due to Spirit Airlines constantly bumping people due to the overbooking of flights.

There were a large amount of us that needed to catch our next plane to New Orleans that was scheduled to take off at 12:30 - which just so happened to be the time we were scheduled to land in Dallas. I spoke up to the flight attendants stating they had to contact that flight and tell them to hold it for us (last flight of the day to New Orleans from Dallas). They asked for a show of hands (a lot of us) and communicated to Dallas to hold the plane. We arrived at Dallas at 12:30 and they let us off the flight first. All of us running to catch our next flight - the plane had taken off already - 8 minutes earlier. They couldn't hold the plane for 8 minutes.

All of us fought and fought with Spirit manager Omar who was too busy to talk to us and "supervisor" Amber - ** - (who was the most pathetic excuse for a supervisor - she has no personal skills, stains all over her uniform and the shirt wasn't even tucked in. She knew nothing about Spirit. We even asked her Spirit's Mission Statement and she said "it doesn't matter", which seemed fitting) to get us to our final destination and they offered nothing more but to get us on a flight over 24 hours the next day. Many of us were trying to get on a cruise, while others were trying to get to funeral and others to just be in New Orleans. Some had no choice but to fly home, some rented a car to drive the rest of the way, while we had to pay $500 to get onto another flight with US Airlines (which by the way was fabulous) to get us to our final destination.

All Spirit offered us for the trouble was a $50 flight voucher and the difference of the flight from Dallas to New Orleans. I will never fly SPIRIT AGAIN! THEY ARE HORRIBLE! They cost us so much money and a horrible start to our trip! I strongly suggest that you pay the extra and fly with other airlines who treat you like people and treat you like you actually matter. They could care less about you or the money you would lose out on. They just don't care. I will go out of my way to share my story with every social media outlet out there to shame the name SPIRIT. YOU ARE HORRIBLE! It was on YOU - SPIRIT - to provide a service. It was on YOU - SPIRIT - to plan in advance to get your pilot and co-pilot to their jobs or plan back up in advance to have them on call if needed.

You are a horrible service - one that I will never use again. You can take your $50 voucher and shove it. Why would I ever be so stupid to use your airline again? Why would I ever give you more money? Pathetic company you are. Feel free to contact me - I'll be waiting. Send the best Public Relations Professional you have my way.

I was furious. I told both ladies I would write this review, they did not seem to care. With this ridiculous type of customer service, we will never use their airline again. In addition, I have posted this on our Facebook and written to everyone of our dental patient population, 3000 Atlantans, to not use this airline. I see the bad comments are close to 1000 now, I do not expect them to stay in business or to make their profits with customer service of this caliber.

I asked her about the insurance and she told me I had to call a different number, that was booked on a different website. I told her it was on SPIRIT's website. She had no answer and gave me a toll free number that I could, she could not transfer me to. I called the number and it gave me a website to go to. I have not contacted them yet but you can bet I will be watching my credit card statement. This is the worst customer service I have ever had. I hope the pilots are not trained by the same staff that train the customer service representatives. DO NOT FLY SPIRIT.

Our returned flight, once again was delayed for 1 hour. We ended up having only one day of vacation and having the worst trip ever. They don't really care for their customers. I have been going back and forth with them about those charges for about 2 months and nothing has been done. They keep making stories about those charges and if they feel like hanging up on you, they will do it. Thanks Spirit Airlines for this nightmare.

Flight home, I had a "normal seat" for my first flight and my knees were hitting the back of the seat and I'm a smaller guy - only 5'8''!! I couldn't even reach under the seat in front of me if I had a carry-on bag because my head would hit not even halfway hunched over. Seats don't recline. The list goes on! Also, the seat's padding is so small that when a person behind me grabbed something, it felt like they were literally touching my back! You guys better do some serious changes or you'll be out of business which would be fine to me. I'll never in my life fly with you again!

I went on line every 1/2 hour for 6 hours and to no avail received message then we are printing something awesome and then got nothing but a message "oops that did not go as we liked isn't being popular is good" experiencing difficulty. Was told at the bottom to make sure I bring this paper along so when I have printed at airport that not be charged another $20 each ticket. We had to leave 45 min before we needed to because I did not know how long the lines would be if everyone was having this problem. I did try to contact the company (what a joke). We got there, did get printed, the agent told me if I wouldn't have said anything I would have been charged $20 per ticket, so he printed at the kiosk instead of at his station.

We went to find our flight, with no station for Spirit, they must only rent a spot from another airlines. The plane was over 1/2 late to board, the plane had just pulled in when we should all have been boarded. Then as people were called to board, the check in people were rude, kept saying "hurry up, lets get going we only have a few minutes before the flight is late" (NOT OUR PROBLEM YOUR PLANE WAS LATE). The seats did not tip back, very uncomfortable, the flight attendants were short with people.

Then it got worse. I went to print our boarding passes to fly back. The same message and no passes to print again, also no message other than (error). Nothing to take with so no new charges were added. This time I was angry, we had to be at the airport at 6 am already and now again had to leave 45 mins early in case lines were long. I was pissed and to get a hold of anyone at Spirit (another joke). We got to airport, printed passes, then we were checking to see if flight was one time and gate for sure. We found that they were not listed on the boards at all, they did not have a spot. No one around to ask questions and the other spots had no clue. About 5 minutes before boarding someone showed up and changed to a new gate. So the whole flight of people got up and moved all the way down to the new gate.

Nothing posted if we were in the right spot. The flight showing on the board was to a different city. We stood there for 15-20 min, by now everyone was second guessing if we were in the right spot. No one to ask and waiting around when should have been taking off. Finally a lady came and said boarding in a few minutes. Once again most of the flight crew was rude to a lot of people. I would never fly this airline again. I tried to call when I got back in the office and waited forever, and did not get a hold of anyone.

I want everyone to know that this airline is not worth the saving, if there is any. Also I am not happy about all the emails that are coming into my inbox, but figured I would block after our flight, so far I have tried to unsubscribe 3 times and keep getting locked out. So hope the firewalls can block.

This Friday, I will visit Bank of America and give them the package to cancel and express my displeasure that they do business with such businesses as Spirit. Also, the flight returning from Baltimore was awful. I am 5'10" and my knees were touching the seat in front. They charge more for luggage, the seat on the airplane, and the menu goes on. We have learned our lesson and will never fly on this airline again. Too bad these folks know the meaning of the word "CUSTOMER".

The real nightmare happened on our journey back 3 weeks later. We took our flight in Bogota Colombia to fort lauderdale with no delays but we only had a little over an hour to make immigration and get to the next gate for our connection flight. When we landed we had to wait around 30 min before they allowed us out of the airplane, they had us stand up and sit like 3 times, it was a joke. Of course we missed the next flight and by the time we made it to the counter around 9 pm, with all our bags, it was already closed but one lady was still there and she really didn't offer us much. She said we would be put on stand by for the morning flights to las vegas but didn't she couldn't actually put us on a plane with seats assigned until the next day at 7pm and with a new flight plan, fort lauderdale-Dallas then Dallas-Las Vegas.

They didn't offer any vouchers or solutions for accommodation, all she could do was give us a pink piece of paper with nearby hotels' information and the promise of a 20% discount on those places. We were tired, carrying bags and a hungry 2 year old boy, no supervisor on sight, so we took the first available shuttle to one of those hotels, decided to spend the day there and just wait for the 7pm flight instead of being at the airport with no assurance of getting accommodated in one of the morning flights.

Every person we encountered from the shuttle driver, to the front desk lady and even the restaurant server knew we were victims of Spirit, it looks like this happens very often and they have a very bad reputation among everybody involved on the travel business. We heard many things from these people, even about spirit employees that go to work everyday wondering if that might be their last working for them. I don't doubt that part since every employee we found looked like they wanted to be any where but working, they lack motivation and customer service, I guess since their company treat them like trash they don't know any better.

Anyhow, for our last part of the trip we showed up at 4:30PM (Flight was scheduled for 7PM), checked in and went to the waiting area, it looked very crowded and disorganized, people yelling and running all over, we overheard many people complaining about delays and cancellations. As time went by I was intrigued because our flight wasn't showing on the screens and I went to a different gate (ours didn't have any agent) asking if our flight was on time. The spirit agent then told me that our gate was moved to a different terminal and that we had to go right away, they didn't make any announcements and there was more people waiting at the wrong gate, so we had to take our carry-ons, go out to the new terminal and do all the security screening once again.

When we got to the gate it was the same chaos and the flight was once again delayed. We finally took off and had to rush when we got to Dallas so we wouldn't lose that one. When we got to the gate it was showing a 2 hours delay, shortly after it went to 3 hours to finally show cancelled. Everybody on that gate was angry and almost looked like a riot was going to erupt, they even sent cops to stand behind the counter. It was past midnight, there was a lot of people, we were all demanding answers and solutions, we didn't get any. All they did was offer refunds and also put us on their "next available flight" that was going to be 1 day after.

When I asked them for refund they said that because I did take the flight from fort lauderdale and they were offering me another flight I did not qualified for a refund, I wasn't even meant to be in Dallas, they put me and left me there with a unacceptable option. All I could do after 18 hours with no sleep was claim my baggage and buy a flight with another airline, that was an extra $603 expense on top of the $103 I had to pay in fort lauderdale for the hotel. I've tried calling customer service but their automated system just keeps me bouncing from line to line with no chance to talk to a real person, Spirit is the worst airline ever, they don't care about customers or employees, that trip has been the worst travel experience I've ever had.

At this point I don't think I will ever get a refund or any compensation but at least I want to let as many people as possible what happened to me and my family. It has happened to many people and will continue happening if we let them. Please tell as much people as you can, use the social networks and review on every possible site you can. Let's don't let them take advantage of more people.

The next day, I had to check in for the replacement flight. I had to buy some things for the baby and add them to my luggage so my bag is now few lbs overweight. The lady at the counter had the nerve to tell me that I had to pay $25 for the extra weight ignoring the fact that I was stranded for a whole day because of their mess. I talked to the manager and still wouldn't budge. At last I decided to take the items out and take them in a plastic bag. I went to the gate to find out that the flight was delayed by 2.5 hours. Got on the plane and during push back, we were notified that one of the aircraft tires is bulged and needs replacement - that is another 1 hour on the plane to get a tire changed. I lost another day. Spirit didn't really care about any of the passengers. They could have at least offered something for free on the flight to make it up for people. On the way back, the flight got delayed 1 hour because it was downgraded and many people lost their seats. I was lucky to find a seat on that flight but I could easily see myself one of the other passengers who were left behind.

Overall, Spirit ruined my vacation before it even started. I would also like to add that anytime I fly Spirit, there are too many long lines at the check-in counters and most of the counter employees are rude. This was the last time ever fly with Spirit even if it means paying extra $300 on another carrier. I will bring this story up anytime someone tells me they plan to fly Spirit.

So after paying $200 for her ticket she sleeps in the airport and No food No train Money and she is not home yet. I, mom, have to wake up at 4am to drive about 100 miles to pick up my daughter plus gas $60.00 + food + token, total all together was $357 for one way. Delta offered $350 for first Class. Why not? When something is cheap it's because they have other plans for themselves of how to rip you off. Bad airline services.

It is imperative you use their site to book your tickets! I purchased 4 tickets, 2 checked bags, and reserved 4 seats and again saved $700! In my opinion it does not get any better than that! I spent a few hours on an airplane each way, the flight attendants were fine, the gate agents great. Of course, again, I operated within the required constraints and knew what to expect. Oh, and my family was upgraded to the emergency exit row without paying for the extra leg room.

We saw another passenger waiting for the steward to resolve where she was going to sit since her paid seat was also sold to another passenger. Then another stewards was making funny jokes about it, very unprofessional. The $100.00 per carry-on luggage that my husband and I were charged topped the whole awful experience. Carry-on that were not charged on the way to Las Vegas but over charged on the way back home - total $200.00 of over charge. My husband and I were mistreated, overcharged, uncomfortable, and very unhappy with our 1st Spirit experience.

Now my main problem is the bag fee!! I paid the fee separate from my ticket for $31. Spirit cancels the flight and never once touched my bag and they will not refund the bag fee for a flight that never left the ground. WHY?? Because Spirit can. So I call "customer service" and after holding for 35 minutes for a supervisor, the call gets mysteriously disconnected. This bag fee thing is theft by swindle. I will never fly Spirit. You are better off taking your chances with the other airlines. PLUS I paid another bag fee on US Air... Shove it Spirit.

I have come across the Spirit desk and the people at MSY are horrible, vicious, non-cooperative people. They do slither and try to spark debates and even a mention of unprofessionalism exerts from themselves onto others. Showing there isn't any professionalism. Spirit has never and I mean never once cared about any of the situations someone might be in and never did they once care about any problems that rose. They are utterly rude, do not know how to speak English well, are very robotic and not real to me. The employees all look like street thugs and very stuck up woman. Unhappy and willing to leave their jobs immediately after starting. What is with this "Can I interest you in a Spirit Card?" every time I speak to something over the phone or get on the plane. I mean... I do not get it. They should stop it for once! They are a bad company to deal with and have tricks. Be aware and it is better to use other carriers, since they are trying to take a hold on the market and I think thugs, scoundrels and criminals might have put that POS airline together.

1. Flights are routinely delayed during even perfect weather. It seems to me that Spirit must get some kind of super bargain tarmac-airport fees which puts them very last in line of priority to take off and land. I've been stuck at the airport - on the tarmac for an hour - and in the air for an extra 50 mins circling waiting to land. This has not happened on other airlines the way it happens on Spirit. Chances are if you fly Spirit, you will NOT take off when they say, you will not land when they say, they will offer no apologies or explanations.

2. You may show up to the airport on a beautifully sunny day only to be told your flight is cancelled. YES, this happened to me. They sent the cancellation notice just 1.5 hour before the plane was scheduled to take off but I was just about en route to the airport by then. One ticket agent claimed it was because of CLOUDS in Las Vegas. Clouds, really. Another said the plane never made it to the airport in Oakland. They offered no apology and simply issued a refund, that's it. No voucher was issued for the inconvenience, not even a dollar! I was forced to buy same day tickets on a real airline (which was able to fly through clouds, at a vastly increased cost because of timing).

Spirit made ZERO accommodations to get their passengers on another airline. They have ZERO relationships with other airlines in the event something goes wrong. They will do nothing for you. No other carrier will accommodate you because of Spirit's mismanagement. They will not even attempt to accommodate you in ANY way. You will not even get a bottle of water or an apology. They will only issue a refund and say, "NEXT'. If you have somewhere you need to be or plan on being, don't count on even getting there. You are rolling the dice every time you fly with Spirit and may end up paying dearly for that cheap ticket you bought. It's NOT worth it, trust me.

3. Even though they don't serve food and claim they have a new fleet of planes, I have never seen an airline cabin in such a miserable state of filthiness. This wasn't on one flight but on ALL. You will find gum, food wrappers stuffed into the pocket of the seat in front of you, crumbs and food on your seat, spilled sodas on the floor, and inked chairs with graffiti. I suppose many people are angry with the $100 fee they charge at the gate if your bag is over their ridiculously small personal item size allowance and take it out on the plane. They also readily admit on their website to cramming extra rows of seats in the cabin to pack in extra passengers and that the seats do not recline. This may be fine for smaller people and short trips, but for average to larger passengers on any flights over an hour, warning: you will be miserable!

Lastly, I would encourage everyone considering flying with this airline to consider the following: If a carrier takes so little pride in the state of their airplane's cabin, what are we to think about the maintenance of their planes and engines? Can we really trust they take pride in safety and hiring the best mechanics and pilots when they offer no help to their own customers who become stranded at the airport when they cancel a flight at the very last minute and can't even provide a real reason why this happened or what is going on? Also, you will not be put on the next plane! Why? Because that plane is also full of foolish peeps lured by the extremely cheap fares and they will not have room for you. Remember, Spirit is small. So, even on their most frequently traveled routes, you have only 1 or 2 flights a day. Not enough to accommodate their cancellations. You will be screwed, forced to jump on your phone to find a ticket on another airline and pray you can afford it.

I love a good bargain as much as anyone, trust me. I originally started flying Spirit because of the extremely cheap fares I found and that when traveling VERY light, I could make it work to my benefit. But now, just 7 flights later I realized that there is far more risk than reward when flying with Spirit and the low cost is really an illusion. You may be forced to buy new tickets on the same day when your flight is cancelled. You may get home very late and be forced to take a cab home instead of (in my case BART) because of nonsensical delays just sitting waiting on a beautiful night without a cloud in the sky. You may set your carry on bag down on the floor into a puddle of Dr Pepper and get gum caught on the rear of the nice new pair of jeans you just bought. Initially, you saved $50, or $100. Whoohoo! We all love a bargain. But that bargain can, and will, bite you with Spirit. You have been warned.

NEVER AGAIN and we heard all of these comments from everyone on board. SHOCKING. Never flew Spirit before. Thank Goodness we flew back on Delta $25.00 bag, clean seats and surroundings, Water/juices etc. the usual no extra chg. Snacks also. NO UNUSUAL SURPRISES. Friendly and very accommodating staff. SPIRIT DESERVES A DOUBLE 'D' PLUS PLUS. Simply awful we all agreed with many others. NEVER AGAIN. Spirit, it actually BROKE ours. Any airline that gouges prospective passengers deserves to fail BADLY. Customers will not be faithful to them at all. NEVER FLY SPIRIT.....mark my words!!! PLEASE POST OUR COMPLAINTS BIG TIME.

In my case, they asked me to sign up for an account, which I did. I entered the username and password, booked my flight. Then came the day before when they sent me the email to get my boarding passes. I used the email and confirmation code to get to a log in page for their website. Not to the download boarding passes page. So first of all, my password did not work. Ok, just send me a way to reset it. So they sent it, I entered it and then entered my new password. But the password I entered would not pass their password rules. Searching the entire website, I never found the rules. So now I am locked out of my account. Ok, so I search the website for a customer service phone number. NOTHING TO BE FOUND.

So for the next 45 minutes, I use their phone system from a phone number I got off of Google search. I go through endless voice mail trees, only to find that I am at a dead end. I get to a human, but she can't help me, just sends me another reset request and hangs up. I go again for 15 minutes, get to another person who just reads the script in front of him, but his phone does not work. I can barely hear him, but he can hear me. So I ask... NO PLEAD with the jerk to transfer me to someone who has a working phone. All he does is continue to read his script. I call again. Get to someone again (15 more minutes), and finally that person tells me that they only accept this certain password format. So I enter the password, get on the website. Then I go to check in for my flight and my confirmation number is refused. Says there is no reservation with that number. I guess I used it up when I got there the first time.

Another 25 minutes on telephone to someone who finally helps me get to the check in process. So we hang up, then I get the boarding pass. It is in HTML encoded, so that it is not saved, but it is messed up. Turns out I have to have KNOWN that I should have loaded the latest Browser version prior to downloading my boarding pass. But there is no way to bring it back up again. And if I go to the airport to print it out, I get a $50 charge to look me up in their system. Please do NOT use this airline, they are a rip-off. A cheap ticket after all the fees, little charges, hassles, bugs in system, cost me another extra $165, then they tack on all the fees. So what was advertised as a $600 ticket cost me $1285 SO FAR. It is time the Attorney general investigated these people for fraud...

ARE THEY SERIOUS WITH THIS?? WHAT A DIRTY SCAM! Never fly with Spirit again. Spirit Airlines is a tremendous rip off!!! How crooked can you be? They must be so crappy they have to lure you in with one price (not cheap) then charge you for everything else you will need (like a seat, and luggage). So disappointed in Spirit Airlines. BAD, BAD BUSINESS PRACTICES... HORRIBLE!!! I SEE BY THE OTHER REVIEWS I AM NOT ALONE IN MY OPINION!

Spirit Airlines staff are very mean and rude and don't care if you make it to your destination at all. They told me to come back 3 days in a row and was telling me to come back the next day. After a night of crying my fiance took me down to the terminal cause no one would assist me on the phone, told them the flight numbers that they were open and how to book them cause clearly they had no idea what they were doing. One of your workers made a joke and said if she saw me again she did not know what to say, she was just going to walk away. Needless to say it wasn't funny. How will Spirit change? How will they make up for my time and money gone. I need this to be taken serious. Please don't overlook this email. I was traumatized by the whole Spirit experience and want a refund of all my money.

Plane departs SJO and we get to Ft. Lauderdale at about 9:45....get through customs and stuff and airline reps showed up to REALLY get the ball rolling...(NOT). Some were offered overnight lodging in FLL and a flight to their destinations (Some in Seattle), and the few of us left hanging that needed to get to TAMPA, they promised a BUS to get us there, so after some standing around and **-scratching, they lead us out to the shuttle stand in front, when we see a nice full-sized van pull up, and think, "Ok, this might not be bad". So we head for the Van, and are quickly headed off by a Spirit employee, who says, "Oh, no, that's not for you guys...." and points to an airport taxi, Lincoln towncar pulling up....... We said, "Seriously, there are FOUR full-sized adults and you are going to stuff us in there and drive us 4-plus hours?" "Yes, it's the best we can do....."

So the driver opens the trunk and begins stuffing the luggage of FOUR people into it... Needless to say, it's not gonna fit, so Jethro gets out a few Bungee cords, jams the trunk lid down on our luggage and proceeds to bungee it all down, HALF-closed..... nice. I'll spare you the discomfort stories and just say that we got to TAMPA at 3:45 am, and had to wake family up to come get me. SPIRIT offered NO compensation or offset for the fact that some of us (ME) had an appointment EARLY that morning that I would now miss. I had to adjust my whole schedule around and do everything out of order, which included a trip to the VA Hospital to get some problems taken care of.... Needless to say, I ended up in the Hospital, in the Coronary care unit and had my return ticket for the 29th, and it was screaming up...... The VA kept me a day longer because I got there a day late (Thanks to Spirit), so I started calling SPIRIT to simply change for a flight the next day, but NOOOO... their customer Service Hindus in Bombay or Calcutta or WHEREVER IN THE HELL they were, would have none of it....

After several calls trying to reach someone who spoke English, I got NOWHERE and missed my flight.......Still willing to reach the airline, I am NOW told that since I missed my flight, I forfeit my ticket returning in January as well.....NO REFUND, NO CREDIT, just tough luck, too bad, so sad. I have been ducking it out with my bank, and the damn airline, but it seems they skirt that fine line of legal and don't have to do ANYTHING, but take your MONEY, to the tune of $511.00 this time... I filed a complaint with the DOT, but they are going to write a nice letter to SPIRIT and give them 30 days to lie back to them.... The BBB, but those wheels barely move as well. The moral of the story is DO NOT, unless you are a glutton for punishment or being ripped off, EVER fly SPIRIT.......I am waiting to hear if anything good will come of this, but if all goes true to form, the CONSUMER is the loser in this and always WILL be.

The next day, Monday afternoon, I called regarding info on missing luggage then is when I received an email saying the luggage would be delivered without explanation on what happen with the luggage to begin with. As mentioned above, the luggage did not arrive until 7:30pm on Monday night to my hotel in Joliet, IL. On November 6th, I arrived to the airport hours early to attempt to check into my flight. It was explained that I could not check in or check my bag because my arrival was beyond 2 hours prior to departure. I waited at the airport terminal for almost 7 hours!!! At 7pm I checked into my flight that had a scheduled departure at 8:25pm. Once checked in, I proceeded to the gate. I checked flight status monitors and noticed the flight was now delayed until 10:02pm. No phone call, email of any sort was sent by Spirit Airlines like I have been accustomed on other carriers. It was only after I searched for confirmation with the terminal staff that I was told of the delayed flight. This should have been mentioned during check in.

I travel at least once a month for business trips and our company will NEVER purchase with Spirit Airlines again. We have updated our staff of 800 employees not to purchase through Spirit. Cheapest is definitely not the better choice in this case. Emotionally I feel depleted. I have never been so stressed out in my life. By having to purchase new clothing, this has caused financially strife as well. The total amount and hours of this trip is $654.00 and over 8hrs of airport waiting to and from. I encourage better training of staff, availability when concerns arise, offer toiletries and better communication of delayed flights or mishandled luggage. THIS HAS BEEN THE WORST EVER!

I was told by customer service on the 12th that all I could do was purchase the same flight again. This situation has caused me a lot of stressed. I don't understand why the customer service at Spirit made so many mistakes and refused to fix them, and why they did not process the cancellation or do any of the things that they told me that they would do to my reservation over the phone, but I was charged twice for the same flight and that should not have happened to me. I am requesting now a refund of the amount of the double charge with reservation confirmation #** In the hopes that nothing like this happens to me again if I choose to fly with Spirit in the future. Thank you for your assistance in correcting this problem. I filed a fraud report with my credit card and got my money back. I'd take a greyhound before I fly with them again!

However, I decided to make a phone call to their customer service to see if they can get me a confirmed seat for Oct. 25th. To my surprise they said that there are seats available but I have to buy a new ticket. I returned to the counter happily in less than a minute to tell them that they can get me a confirmed seat. The manager of the flight who claimed to have 46.5 years of experience said that there is no seat available!!! I went back to the airport on Oct. 25th and noticed that they have indeed oversold the seats (!!) and I did not get the chance of getting into the flight. I asked the supervisor on duty to give me a confirmed seat for next week and she said that she cannot do that because it is not a part of their policies. Instead she offered me another stand by position for the next day. I explained that on Oct. 24th they were trying to get me a confirmed seat and I was put on stand by position because they claimed there was no seat available.

I made a phone call to their customer service and they said that they cannot even put me on stand by (!!!) because I used my chance of being on stand by position once. The contradictory reactions that I received from these people indicate that they have no willingness to assist their customers. What is even more annoying is that I decided to buy a one-way ticket from another airline and use the other round of my ticket from Spirit (Orlando to Florida). They said that because I lost the first round of the flight the other round would be automatically cancelled. They also refused to refund me for the other round. I talked to whoever I had access from Spirit both in the airport and on the phone.

Obviously, there are policies that are set according to each individual staff, and these policies are just designed to screw you up. Yes, why not when you can sell a customer's seat to another customer and earn more money. I have had many international and domestic flights, and am shocked to see this awful and insane customer service. I told them that I am going to share my experience with them with other people so that Spirit cannot take advantage of other peoples innocence.

Travelguard was misleading at best in the communication about our coverage. In opening up the coverage document it states, "Trip Cancellation - 100% Trip Cost Refund". BUT, in an embedded link there are very specific instances in which this applies. In the end I received, "We are sorry for your inconvenience, this is our policy" 100 times with zero flexibility. PLEASE DO NOT USE THIS AIRLINE. HORRIBLE customer service, deceiving policies, with additional fees EVERYWHERE. It is a total RIPOFF. My advice, DON'T DO IT! YOU WILL REGRET IT. If I could rate this airline a minus 5, I would do it.

I was booking the flights on their website at the same time and told the rep that the round trip for the 3 of us was $1370 and asked her to explain to me how or why would taxes and fees account for close to 90% of the total cost? She kept repeating herself and could not explain anything to me but she did give me some 17 digit numbers that I could put at the last step prior to paying when booking on line. I typed these numbers and got a whooping $50 off each ticket so the total for the 3 tickets would be close to $1250!!! SO much for the free round trip vouchers to anywhere Spirit flies!!! Calling all Lawyers out there to sue this company ASAP!!!

Finally, they started the airplane and their excuse was the starter didn't work. And the flight was late before boarding to top that. I missed my connection and when I got to Ft. Lauderdale, in order to not lose my vacation day, because there is only one flight per day to where I was heading, and not lose a hotel stay reserved and paid. I asked them to put me on any plane to any city in Dominican and I would bus my way to my original destination. So I get the ticket change. I waited 9 hours in a hotel they paid for and boarded 2am. Got to my location. Then on return, I head to Santo Domingo as my ticket and receipt stated to depart the country on time. They tell me at the front counter, I was supposed to be on last night flight in Santiago and I missed it, with no knowledge of this change of return. I asked them to get me on this plane back home. "Sorry, can't do it. You have to wait until everyone boards and if there is space, you can pay $355 for a return ticket".

WHAT!!! I had nothing to do with this change, nor was I notified. It was either pay or not get home. So the asst manager tells me go ahead and pay and when I get to FT. Lauderdale, ask for a refund there. She was just passing the ball to no solution. I go to FT. Lauderdale. Informed them, and they say call the phone # on your receipt. I do this next when I get home. 1 operator hangs up on me after telling me no refund. Algada was her name. Then I call back again. Asking for their name is something you have to do. They will not volunteer it and they get shocked when you ask for their name. CREEPY. Joe (2nd operator), he said his name with hesitation by the way, sound like he lied to me about his name. Moreover, he tells me no refund.

I said "well, I got the receipt that shows I was supposed to leave Santo Domingo and I was refused and forced to pay another $355 to get back home and was told get my refund in FT. Lauderdale. And now you are not honoring your word." I said, "How do you guys expect to live in this world treating people the way you do? All I ask is that you treat me with fairness and the way you would want to be treated". Still no refund. I said to them, "you have lost a customer for life. And I will get a credit card charge back anyway because I have a document called a receipt showing I was a passenger for that flight back that I was forced to pay again." FOR ALL TO KNOW, YOU WOULD BE WISE NOT TO FLY WITH THIS COMPANY. NO MATTER HOW CHEAP IT MAY BE. PAY THE EXTRA $50-100 and get decent customer service with American or Delta, plus no charge luggage, refund ability, and no intentional set backs or delays to your trip. PEACE TO YOU ALL.

The representative told me that Spirit Air had automatically cancelled my return flight because I did not show up to the original departing flight on the 15th. I was not made aware of such a ridiculous rule. I begged and pleaded and had them transfer me to someone in the U.S. but the response was the same. "We can't do anything for you, but you can book a new reservation." I explained to the representative that this was an unfair business practice and that I would report them to consumer affairs. The representative told me that in the fine print somewhere it says that if I miss the departing flight my returning flight would automatically cancel and I would lose my money. So now, the night before I return home to New York from Chicago I had to scramble to find a flight which cost me another $330 (Jet Blue this time). So what should have cost me $214 round trip ended up costing me $800. Not to mention my Spirit flight from New York to Chicago had a 3 hour delay on perfect weather day.

Cancellation fee? Why not! Tack it right on there with the fuel, and baggage and service fees and service fees and service fees. I'm sure Spirit gets called non-stop, calls from disgruntled customers who didn't read the fine print, who got stuck with a 100$ check-bag fee. This is what's upsetting. That when THEY, Spirit Airlines, are actually in the wrong, when their site kicks you out mid-reservation, when the reservation disappears, when the confirmation code they give you comes back invalid, when a ticket agent tells you one thing, and it ends up not being possible, when the website crashes and crashes and crashes and the customer service phone number changes in the same day (?!?!?), when you honestly call because the hard-earned money you're trying to give this criminal site can't even be spent! That's when I don't get it.

And they are robots on the line. They don't hear you. They don't care. They just say the same thing over and over and over. And it's a matter of 5, 10, 20$. Maybe give a waived baggage fee to a customer who has fallen victim to a default in your website. Who has been told one thing by one agent and something else by another. I want to blame the actual women who I spoke to, but I know it's not their faults. It's whoever is above them. Forcing them into the roundabout spiel and giving them no options for passing things along to a supervisor. Imagine the quality of the life they could have if they only had the option to say yes. At least in the every once in a while, in the "spirit" of human kindness.

The flight home we checked in online and made it to the airport. As we make it to the agent who scans the tickets to board she makes a comment about how we "haven't paid for our bags". My brother calmly asked her what she was talking about. She rudely waved us off with an "I'm trying to check people in for this flight! Talk to the other agent!" So we go to the other girl, whose name was Britney and who was also the RUDEST most unhelpful person on the planet. She tells us had we done it at the ticketing counter or online our bags would've been $50 but since we're at the gate now it's $100 per bag. That would be $300 to board with our bags or we could be placed on another flight (I'm not sure what that would've helped. We would've had to pay $100 for that flight too).

I asked her to get us a supervisor and was told we could not have one. She then started to type on her computer and ignore us for a good 5 minutes while people boarded the plane behind us. My brother asked her if all the people behind us had paid for their bags. She rudely responded, without looking up, "You don't need to worry about them, you need to worry about yourselves." At that point I told her to cut the attitude. She then looked up and asked "How will you be paying for that?" I again asked for a supervisor, since clearly she didn't hear me before. She responded again that there wasn't one and then proceeded to tell us that while checking in online we were asked 3 times if we had bags. Yes, and like every other airline I assumed that meant checked bags... which we did not have. I asked her why we were not charged for our bags in Denver. She responded with "I don't know. How will you be paying for that?"

Again, asked for a supervisor. The plane had been boarded at that point and was ready to take off. She finally called for a supervisor who was now mysteriously "busy" and unable to make it to the gate before the flight left. My brother handed her his credit card after realizing we weren't going to gain any traction with the moron standing in front of us. I asked her for her name, she responded. My brother asked her for her employee number. She snottily rolled her eyes at him and stated she does not give her employee number out. I told her that was fine, we'd find out who she was. She looked up at me and laughed. As we walked on the plane we heard a few people complaining on the flight, one gentlemen spoke to my brother and said it cost him an extra $500 to put bags on the flight. Ridiculous. I don't care if the flight is $100 to Italy, I will NEVER fly this airline again.

The second time I made the reservation by phone, explaining to your customer service person that it was a "one way" flight and receiving their assurances that there would be no problem. I even called a second time to check this was ok.

Subsequently the crew member "with an ongoing letter of passage from the vessel" was refused boarding because it was not in the form of an air ticket, thus delaying sailing of the vessel by three days. The person "Trevor" at the counter refused to discuss the matter per telephone when my crew member ask he speak to me, was rude and most unwilling to assist. Leaving a 21 year old Girl Stranded at Lauderdale Airport. They were told I had advised your reservations that it was a one way flight with passage from panama by Ship at time of booking and they confirmed it was ok.

I called your customer services when informed by the crew member they were denied boarding. They played me along for thirty minutes of roaming call costs, knowing the plane was to depart immediately only to tell me there was nothing they could do as they have no way to contact the Spirit desk in Lauderdale. Including if it was an emergency.

We have incurred considerable costs in delaying sailing, missing on going domestic flights on the same day. We have been ignored in correspondence and will most definitely be following up on this. If I do not receive satisfactory reply by a senior member of your company the details and unprofessional way we have been treated will also hit every social media page I can access.

I regret I must resolve this by such method of contact but it seems your customer services do not give a damn. If you think otherwise then perhaps it is time to notice the hundreds of comments of dissatisfaction on the media forums. If I do not received satisfactory answer then I will also address a formal complaint of protocol to the FAA.

To make a long story short, after spending approximately 10 hours between their reservation center...by the way, they don't know how to speak English, I believe they're from India, you have to repeat things to them at least 10 times...and customer service could only be reached by email... After 4 days, they told me my vouchers are not restricted...but...get this...the type of class the vouchers are will only permit you to fly on certain days... I called reservation center again, spend another 2 hours... I told them to look up any flights from Atlantic City to Aruba anytime in the year of 2015... I was told that these vouchers are not good for any time going to Aruba... So Spirit has a habit of giving you a worthless vouchers.

I had to buy the ticket from US airways and I pad $1000 for my family to buy tickets for Chicago. When I called Spirit customer support they were giving me the tickets for tomorrow which was of no use. They harassed us at the Airport very much and It was like they were asking for ransom and holding us at the Boarding gate. I am writing this email to please protect the passengers from this kind of airlines carriers who sell cheap tickets but at the end of the day forcing passengers to pay more through baggage claims.

Later on the day, I got an email from Spirit and I assumed it was a confirmation for the reservation changes that I had done and just passed it and not read it. Everything well. Paid my car rental, hotel, etc. Saturday came and started to receive a bunch of emails from Spirit stating that I could check in for my Saturday flight. I freaked out, as everything was planned for staying until Sunday. Well, these company's criminals computer programmers had their system setup to screw you and my modification request was not done and I was booked for the return trip for Saturday. A nightmare of hours wasted on the phone calling them somewhere in India or Philippines trying to make the changes. They replied I had to buy new tickets as no credit I would get for the $350 fee and bags I had already paid.

Long story short, they screwed me - had to pay an additional $690.00 for new tickets, bags, etc. So I paid a total of around $1000 to make a flight from Orlando to Chicago for two people. Outrageous. Please, please double check your transactions with these thieves, rats. They will rob you out in the open and nobody will come to help you. Take pictures of your changes on their website and double check to avoid these criminals from stealing your hard earned money. I will post this experience in every travel blog I can to expose this illegal business practices by this airline.

She then proceeded to charge me fifty bucks for an extra carry on. I made it to security then realized that once they started going through all my pockets of my bag taking my shampoo, bug spray, pocket knife, among other things and began to throw them away and kept me there for fifteen minutes doing so. They told me if I wanted to keep those things that I should have paid for another checked bag. I told them the lady assumed mine was a carry-on and charged me for it and that was my only piece of luggage. I initially thought they charge you for your carry on automatically until this time when the security officer told me to go back to the counter get a tag and get a refund and get my bag checked.

However, I went back to her and she told me it would be too late and I would miss my flight. So I went back to security, all my stuff got thrown away and I finally got out to get to my terminal. By this time it was 4:58 and my flights departure time was 5:07. I was walking up to my terminal and they made last call for my flight and I hurried up there only to have the door shut literally ten seconds after they made last call right. And as soon as I made it to the counter, they couldn't open the door. They couldn't let anybody else on, I was one of 3 other people who missed the flight. The flight attendants who were at the door entrance had told us that the gate keeper would assist us in rescheduling our flights. He came back out after our plane left, didn't even look at us and said you must go to the front desk to reschedule your flights and walked away, yeah what a great help he was.

So I head back to the front desk and have to wait in line for another half hour for a new flight. I managed to get a refund for the bag that wasn't even supposed to be a carry on but all of the things they took were already taken and thrown away. The lady who helped me was overall nice to me, however, a woman came up and very politely said "excuse me but can I ask you a quick question?' and the lady said "no ma'am you cannot, you need to get back in line then you can ask me your question." I cannot believe what a headache this past day has been and now my plans for volunteering have been altered and I'm not sure whats going to happen from here. All I know is I will never fly Spirit Again. Everything about this airline is awful.

What is most amazing is how an airline hires so many good people and train them to be such thugs in an awesome team. Wake up America! We got to stop this madness from an airline that has gone rogue and robbing the American people. We need to collect signatures to have them outlawed out of this great country. Some third world countries might entertain their behavior.

My new ticket was from Dallas to Kansas to Las Vegas and then to Detroit. Our flight leaving from Dallas to Kansas was delayed again but the concierge told us that we would not have to switch planes because they'd be using the same plane to go to Vegas. I wanted to double check so I asked the flight attendant on board of the Dallas to Kansas flight and he told me the same thing and added that actually we would not have to switch planes all the way to our final destination Detroit. I believed him but when we arrived in Las Vegas they told us all to get off the plane and that we were going to use a different plane to Detroit.

Our connecting plane to Detroit had already left again because of the Delay we incurred in Dallas. It was around 11:00 pm Pacific time and the next available flight was schedule for the next day at 8:00 AM. This meant we had to spend the night in Vegas which is not necessarily a bad thing but They refused to offer any accommodation whatsoever. The best we were able to get from them was Breakfast & Lunch so We had to either sleep in the airport for free or at a Hotel at our own expense. I had no choice but to sleep in the airport because this was unplanned!!

As a result of all this, I lost a day of work, my back was hurting from sleeping on the floor in the Airport and my original flight including the layover in Dallas which was suppose to be 5 hrs long ended up being 21 hrs (almost a day). I hope my experience can help somebody out there make up their mind about Spirit Airline. This was my first time flying them and is definitely going to be my last. They are the worst company ever!!!

They imply it's my own fault & wouldn't listen to my complaints. I believe they do these things intentionally. They hold you hostage! You won't leave your bag - they won't let you board without paying their ransom! I WILL NEVER BE SUBJECT TO THIS AIRLINE AGAIN. I warn others to be wary of traveling with them. Who can travel without carrying clothing changes & toiletries with them? At least other Professional Airlines allow one carry-on & one under the seat item & don't Steal Additional money from the traveling public.

He called his supervisor to see what's going on. They replied me that I don't have a seat in this flight. I replied, "What the hell? I have a confirmed itinerary and the payment receipt and how can you say that I don't have a seat?" "Yes you don't have a seat and the flight is completely full," again they replied the same. I asked them, "If this flight or what suppose if you have 180 seats in the flight how can you sell more than 180 tickets?" If I didn't show up like 10-15 min before departing then only you have to give the seat to others but I came like 75 min before and the flight was delayed for 35 min more and then they gave me one standing pass and said if anyone on the flight didn't show up you can get in. I didn't took that pass and I started questions them continuously.

I started arguing with them and now comes a New story from them: they said me they are unable to provide me a seat because I didn't took the Chicago to New York flight. I asked them, "Do you have any sense what you talking?" I took the boarding pass at 4pm on Friday and went through security check and boarded at 5.35pm. My seat number is 2b and I sat in the middle. There is a lady in mid 30's sitting in 2A and an old man sitting in 2c and I can able to remember 2 air hostess. And I ate in the airport, took a Starbucks hot chocolate and boarded the flight. I explained them in detail what I did and had all the transactions on my card. I have to get this flight any how for tomorrow's meeting and arguing with them from 8.45pm to 9.50pm. They said again, "We are full and there is no seat on the flight and no way you can take this flight and if you need to go now there is an American Airlines. You can take that one now," they said.

At this point I reached frustration and started shouting at them and called the Spirit Airlines customer service and I spoke with them for 15 min more to get a seat. When I called customer service the guy who is on phone I explained him everything and at point he told me to get a seat I need pay $10. What the hell? Why should I pay and explained him the conversation happened at the gate. I asked him, "Can you forward my call to your higher authorities so that I can speak to them?" He said that he is going to reserve a seat 30f now immediately and said, "I am offering a $50 credit" for my next trip. I said him anyone having sense will never take Spirit for next time if this kind of situation happened and keep the money with you and forward my call to your higher authorities. He said he is going to email me... as I am losing my phone charging I ended the call. 4 people didn't show up and then they allowed me to take the seat which I already confirmed with the customer service agent.

I thought of sharing this conversation happened to me yesterday so that everyone will be aware of Spirit. The prices for this airline is not cheap at all. The bags prices are one more kind of nonsense and is the most worst part of Spirit. The flights won't have any charging ports, no screens. Worst agents. If the Spirit Higher officials seeing my message kick the agents in the New York La Guardia Airport who are there at 8pm to 10pm on 10th August. Before I took this flight I did not read the other reviews. Today I am reading the other people suffering. Spirit made to suffer for 2 hours, I have attend a meeting on Monday which is very important for me made my concentration lost along with a delayed flight.Don't take Spirit and your life will be happy.No peace of mind for travel should follow all their stupid rules.

First, I made a reservation for a low cost trip from Dominican Republic to Fort Lauderdale, the assumed cost of the plane travel was low. Now comes the additional cost of luggage, for any bag under 40 LB you pay $50, anything over that $100, Carry-on $50, computer bags and other handbags $50, if it's more than 18 inches high. Here is the catch I was traveling with other person that had a computer bag the same as mine, he was able to go through at no cost. In other words they have people in the check-in area that will charge people when they feel like it, no matter what the traveler has on hand, it depends on the airline person that sees you has on their mind. The bottom line here is that this airline is NOT an organization for any traveler, Service is BAD, the money you think you save on the flight you will pay twice as much on other things.

I returned the car before the actual time and the manager told me that he would charged me with the amount of $1558.39 because he didn't know how much that I paid for car rental through Spirit.com. Ok, I went back home & called the Spirit agent & he told me that I should called them for the car confirmation & I should called them for the refund. As I mentioned, it was my first time ever I booked travel online directly through Spirit.com. So, my advice to you - don't ever book with them. Although they offered cheap tickets, they would get your money in many ways.

So now we have a voucher to stay at the comfort inn, however when we got shuttled to the hotel and arrived we were told SPIRIT does NOT have an account with them. Ok at this point my wife is so scared she may never fly again and also we have nowhere to stay for the night. So we got shuttled again back to the airport where I rented a car and found a hotel to sleep then woke up and drove nine hours back to Dallas Texas.......

I would like reimbursed for my hotel and car rental, that’s all. If not I will not rest until as many people find out how I was treated. Also I only saw three people to handle the entire plane. It was total chaos and people were about to fight, there was no structure or plan in place when every one was told to leave the plane. Everyone rushed pushing and shoving going back to the small kiosk back out front. please contact me back at ** or any other method you like ASAP.

We have been on the plane for one and a half hours and are now being told we may not go to Cancun today. We have called Spirit and they blame it on DFW's air traffic control. No one will own up to the problem and they continue to ignore us. Our luggage is already in Cancun, and there is no point in getting off the plane. This has happened with United and American Airlines as well. I don't know what to do and nor does anyone else. We should not have to put up with this. Plus, they charge for drinks such as soda. They have just canceled it and told us our luggage is in Cancun. This is uncalled for.

My reservation Number: ** Cancellation confirmation: **. Requesting for a refund. I accidentally booked the flight after midnight on 4/30/2014. I called Spirit Customer Service the next morning which on 5/1/14 to cancel my flight. I was told that because I cancelled the flight within 24 hours, I would get the refund back to my credit card account minus $16 for passenger usage fees so I asked why I be charged for that fee: (Passenger Usage Fee: Passenger Usage Fee of $16.99 per one way travel per traveling customer applies to most international reservations excluding bookings completed at Spirit Airlines' airport locations) Which clearly stated from your terms and conditions, it is for international and not domestic flights.

He went on and on to explain it. I told customer rep fine, I would pay for it. He went on and said it would take 3-5 business day for me to see the refund to my account. I waited until May 8, 2014 and still no credit apply to my account so I called Spirit Airline customer service line 8 AM. Coincidentally, I happened to speak to the same guy that told me about the refund on May 1st. However; this time he was extremely rude and short with me and said, "Refund is impossible. You won't get the refund. You have to book another flight in 60 days or you will lose all that money." I said, "Excuse me, what do you mean by 60 days and losing money?" He said he can't help further unless I book another flight within 60 days. So requested to speak with the supervisor.

I waited a long time to able to speak with supervisor (I swear it sounds exactly the same guy I just spoke to as customer rep). He was also very rude, hard to understand and did not listen to what I had to say. I explained to the supervisor over and over back and forward. He finally said he would give me the refund to my account and will call me back at 1:00 PM the same day to tell me when the refund will be posted to my account. 4 o'clock went by and no one call me back. I called Spirit customer line again (Spoke with the same customer rep from the last 2 previous conversations). He immediately recognized me and requested for supervisor.

This time I record the name and ID. Supervisor Name: Heidi ID#: **. After spoke with her and explained the situation. She replied with blamed on previous supervisor that they are from different department and did not know what to do. I immediately spot a liar from her (Reason for this is simple, the same representative answered the phone transferred my call to supervisor "Heidi", more likely is the same department). Heidi said there is no record from previous supervisor about calling me back at 1:00 PM nor any note about the refund. I was extremely upset and unhappy with the level of service that Spirit Airline provides.

I flown with many airlines: AA, JetBlue, Airtran, Emirates, Southwest. This is the first time I tried out Spirit airline, I afraid to say this is the worse experience I've ever had. I feel that this is a misleading of your term and conditions policy since it clearly stated All Air Travel Subject to certain exceptions and/or restrictions set forth in Spirit Airlines' Contract of Carriage, all reservations are non-refundable and transferable. Refunds are allowed for reservations made 7 days or more prior to departure and provided that a refund request is made within 24 hours of initial reservation. Changes or Why would a company force me to book anther flight within the next 60 days or lose the money after I clearly requested for a refund because I don't know when I would book another flight and I know it not going to be the next 60 days.

I was a diligent consumer and contacted customer service to cancel my flight within 24 hours time frame to cancel and canceled within the stated time - the rep I spoke to even confirmed this. However, if a company charges me and I have cancelled according to their policy, then I do not understand why they cannot give me refund. They decided to give me (I would say like a store credit). They said it will expire on July 22, 2014. But when I try to book for another flight using this (so-called store credit) amount, they would not let me. They told me that I cannot use this for my future, WHAT????? ... It's a RIP-OFF... Frustrating.

This airline purports to be a fair air conveyance business. But the price advertised is just to hook you into their abject-awesome-absent company, where the same fair advertised by USAirways, or United, or Delta is exact, expect to add on at least 60 US dollars more. They cannot compete with other airlines who provide, in many cases, the same fare with a sheer degree of higher quality service, with fair routine expectation of what you get at the airport, and on the plane. After a few short minutes on their dismal website, it is evident that their business model is anything but "awesome."

For those who made the mistake to fly this airline, it is a mistake they will only make once. And good luck to them if they actually make it to their destination, without being road-side Shanghaied out of more money. Spirit charges short of a hundred bucks for carry-on AND checked baggage - which I would highly suggest that you send your luggage UPS, or FEDex, as you can be assured of quality delivery with those companies. On top of the baggage fees, they charge you for actual inches allowed at your seat - which hides the fact that they try to squeeze every last penny out of their 'one time only' customers, rather than actually build a return-relationships with flying passengers.

Despite the fact, that as you wait to learn more about their system on their website, as their system tells you to "wait for something awesome," any self respecting traveler already knows that something is not awesome the moment they begin interacting with their website interface. If you have not already been lured in by their allure that they are like the other airlines and bought a ticket through secondary web-sales sites, I would highly suggest that you not in any way support this Airline, as even their rude staff hate it so much there that they'd rather take their angst out on you than get fired by a company that doesn't care about their staff or their customers.

So I called, did I expect to be treated any better? YES? Was I sadly NO!! Had to ask for someone who speaks English first... On hold for a while, finally a lady offers me a flight for 42 dollars more and no refund for my first booking fee (42+20= $62). So this is my compensation for their errors, how are these guys in business? Pay more money to get to a funeral because they do not honor their original contract? They buried a family member without me thanks to Spirit Airlines...

The representative with Spirit should have never taken my immigration paperwork if I wasn't boarding the flight and she did. She wasn't helpful at all and called me "Rude" when I told her what are we going to do at this point. Then took a bus from Toronto to London to Windsor - $220. Had a family member pick us up from Windsor area to cross us over to Detroit Airport. Then finally were able to get home from a Saturday at 7am to Sunday 7am. I will never again book with Spirit. If this was an issue and an immigration rule, then it should have taken place from Detroit Airport as well and we shouldn't have been able to fly into Mexico from the beginning.

I myself have worked in customer service for over 15 years and have been taught that a customer is always right no matter what. So you never tell a customer that they are rude. Very long story, because it was a long time until we got home. Then trip should have taken us less than 4 hours to get home and we got home after 24 hours.

When I called, customer service were completely unsympathetic and their dialogue was rehearsed! They just took my money! I explained that I was redirected so many times while making the reservation that I didn't know if I was coming or going. I wrote a letter to the VP and received a letter stating there was nothing they could do! I have never in my life seen a Company with no regard for customer service, only greed in my entire life! It has to be illegal to take half of your money for a cancellation fee! People cannot be treated this way!!!

Finally It was understood both of his tickets were cancelled. I tried buying him another ticket so we could travel together but she said there were no tickets available for that day (June 12 or 13). I told her since we were getting nowhere I had to hang up on her. I got him a ticket on delta for 6 /12. At spirit's gate I found out there were 6 empty seats available for the same flight I was on. However he was already booked on Delta. He could of indeed have traveled with me. I would not travel with this airline. They can keep their $87.50. My credit card co. that I charged the ticket with gave me his airfare back. Just had to complain to someone.

The only reason to cancel the flight is that the flight crew had exceeded its maximum time on duty and per FAA rules could not continue. As a frequent traveler, this is not my first nor last cancelled flight and I learned long ago it comes with the territory. What galls me is being lied to and having my time wasted. Spirit knew they could not make the next leg of the flight while the plane was still on the ground in Chicago. Waiting until the plane arrived in FL to tell us we spent the last three hours waiting for nothing is ridiculous. I will never book a flight on Spirit again.

The next day we were on time. I was shocked and surprised to find out that my 8 year old, myself and our two 10 year girls could not go to the gate together. Their excuse, they can only issue a gate pass for one of my children. My biggest problem was with the rudeness and the lack of sympathy and/or empathy that the "manager" had. So either I leave my 8 year old at the gate by himself or I leave my two 10 year old in the airport by themselves. They claim it is a security issue, but I spoke to the TSA agents and they were just as surprised as I was. Spirit will never get our money again. I hope that they realize that they need to re-hire their staff to be more compassionate about situations. My baby left 2 days ago and I am still crying because I did not get to see him off "the proper way."

Oh, I especially enjoyed your flight attendant whom, over the intercom proudly stated, "don't ask, your seats don't recline, also, there are no complimentary drinks. Water, soda, and snacks can be purchased with a credit card only. The entire flight started laughing in disbelief and loudly stating how horrible Spirit is and will never fly with the airline again. Oh, and the best part, when our flight got delayed, some passengers were stuck in Cancun until the next flight to Phoenix, SIX DAYS LATER! Spirit did not help compensate passengers for new tickets, or even offer a hotel voucher. People spent hundreds, possibly thousands trying to secure last minute flights for their entire family with a new airline.

Your airline is HORRIBLE and I will be certain to let every single person I come in contact with, know never to use your service. You don't help ANYBODY. A $10 fee to speak to an agent? Really? Agents are hired to do JUST that. HELP people, yet, you want to charge us to talk to an agent on top of all the luggage fees? Oh, and by the way, thank you for completely destroying my luggage and saying that Spirit doesn't cover luggage damage because it is to be expected. WHAT THE???? I despise Spirit Airlines - if any company deserves to be put out of business, it's Spirit.

After she came out of the plane she told us that the flight is closed and that we came late to the gate!!! You can imagine how unbelievable this situation was, especially because the next available flight, the day after, was completely booked, and they had only one available seat 2 days later! That meant that we are losing at least 2 days of our vacation, hotel paid, etc. We talked with them, NO ONE did absolutely NOTHING to accommodate us or help us in any way! I called all the numbers I could find related to Spirit Airlines and at least 7 hours later got to the person to talk with. Off course, they again did not want to hear what we were talking and were lying the same way their agents and a supervisor did.

Supervisor did not want to hear ANYTHING I was talking, but was talking all the time about their policies, and all the irrelevant things you can imagine someone incompetent for that job can say. When I started talking after her monologue, she took the phone and started talking with someone else! On top of everything, when their agent and supervisor told us that they sold our tickets to another passengers before we even got to the check in, I asked if I can record what they said (what I heard was unbelievable), the supervisor said that she will call the police because I am recording her! I repeated what I said and asked an agent if she heard that, but the supervisor Constance did not want to talk with me, and called the police! Luckily, police officer tried to help, and with his help she gave us the seats 2 DAYS LATER, which meant that she wasted 2 days of our vacation!!!

I have never even thought that it would be possible that someone can sell my ticket and treat me that way! This was the worst experience I have ever had traveling, and the worst customer service experienced!!! I will add the most disrespectful treatment from another person EVER! DO NOT EVER TRAVEL WITH SPIRIT AIRLINES!!! READ OTHER PEOPLE'S EXPERIENCES! THERE IS A REASON FOR THIS TERRIBLE RATING THEY HAVE. THEY DESERVE 0 RATING. Their employees are not trained to work with people, and do have any common sense or respect for anyone. SAVE YOURSELF ANY CHANCE OF TERRIBLE EXPERIENCE WE AND MOST OF THEIR CUSTOMERS HAVE EXPERIENCED, PAY A BIT MORE, AND ENJOY YOUR FLIGHT!

If all Spirit can offer the flying public is this experience, I will never fly with them again. As Founding member of a 6000+ member organization you must be assured that this letter will be re-printed in our monthly magazine! Good luck with your cheap fares and disgusting service!

They set it outside of the check-in counter where two Spirit staff members were sitting in chairs supposedly watching the oversized items. My husband expressed his concern at the check-in counter because both of the staff members were animatedly talking and not watching the clubs at all. He was concerned they would be misplaced or stolen, but the person at the counter assured him it was standard procedure even though when he called to verify how to travel with the golf bag they failed to mention this.

When he arrived in Denver, they couldn't find the golf bag and were not very helpful. They gave him a number to call for lost luggage, but of course no human answered and he was directed to an answering machine. After about 20 messages from the two of us, someone finally called back later that evening and said they had found the bag. Baggage handlers had left it on the plane and it would arrive later that night in Denver at 10:40pm and the customer baggage claim staff member promised me twice that she would call the minute it landed and schedule delivery to my husband's hotel. We were temporarily appeased, but were in for another disappointment.

After a long day of waiting on her call, which never came as promised, I called back at midnight to inquire on the status of the bag that was supposed to arrive at 10:40 only to get another voice mail. The rep called back to let us know she had misread an email and the bag had actually flown to Fort Lauderdale, Florida. How do you misread an email to that degree when you know you have frantic, upset customers? I think what really happened was that they didn't take the bag off at the Denver airport a 2nd time and it flew on to Florida. Special care should have been taken of those clubs, especially after they lost them the first time. No one was even going to call us back to tell us what was going on. I was furious and asked to speak to a supervisor who called back and told us that maybe they were on the Fort Lauderdale plane and would land in Denver at 10:40pm the next night, but couldn't guarantee it. That is two days of their vacation that have been ruined because of Spirit.

They show no concern and obviously can't handle reading an email correctly much less find a lost bag. My concern is also for airport security, for our passengers when large bags are left outside of the check-in counter and are really watched. I can't believe this is not a security issue. They stated if they couldn't find the bags, we would need to provide receipts to get compensated for the clubs. We have no receipts, of course, as the clubs were not bought as sets, but separately over time. Not sure how that will turn out, but I have no confidence in it being handled correctly. They also won't refund the baggage fee as a courtesy for losing the bag and messing up the trip. We will never fly Spirit again and will cut up our Spirit airline credit cards. Stuff happens, but the poor customer service and communication, as well as losing the clubs twice has opened my eyes up to the old adage "you get what you pay for." Super cheap tickets = poor service.

Airport staff were extremely rude, and booking agents seemed completely clueless. I am not one to let things go, so I have started a complaint for compensation and have had some success - they have so far refunded my missed connection flights. That isn't good enough for me, though, and I am continuing to pursue the complaint for the extra flights. I would therefore urge EVERYONE that has an issue, no matter how small, with the airline to actually complain in writing and by email. Companies like this rely on people being too lazy to do anything more than shout at people on the phone or at the airport, and that is how they continue to get away with this ridiculous con game. TAKE ACTION! Inundate them with emails and letters.

When writing to them, DO NOT be rude, aggressive, unpleasant or sarcastic no matter how much you may want to! That only gives them the excuse to not handle your complaint properly. Be courteous and explain the facts as they happened and why you feel you are due something, even if it is only an apology (I would advise also asking for some kind of compensation, if you can justify it!). Make sure you are familiar with their terms and conditions when writing your complaint. Just because you feel that you deserve some kind of compensation doesn't mean you are legally entitled to it. Also be aware that US consumer protection law is WOEFULLY inadequate when it come to most things and airlines in particular! However, at least by making a formal complaint, you are tying up resources for Spirit, and giving them an increase sense of the fact they need to improve!

If you really feel that their complaints procedure has failed you (as I do) and wish to pursue things further, you may be interested in pursuing a claim in a small claims court and read this article **. This is the route I will be following if Spirit fail to compensate me for the rest of my complaint. Spirit says to allow 60 days for the complaint to be dealt with. If at the end of that time I still do not have full compensation, I shall be going to the small claims court. This too does seem to be a particularly complicated thing to do, and if more people did this, I think we would see Spirit improving their general service as it is a hassle for them. I would be bringing a case in New York, and here is the webpage explaining how to do it there: **.

The procedure no doubt varies a little, depending on where you live, but the above gives the general idea. That is not to say that every claim you bring will result in a successful conclusion for you and if Spirit decide to contest it, you may be liable for legal fees on their side, but if you think you have a fair claim for compensation, as I do, it is certainly an avenue that is worth pursuing and certainly one that will act as at least a minor irritant for Spirit as they will have to provide someone to answer the case or pay out if they don't! Finally, I'd like to reiterate that it is in the consumer's power to change corporations BUT only if they take action. Simply complaining on forums and to others is a form of action, but not one that is likely to promote change.

ADVISORY: I am not a lawyer, nor do I have any legal background, so none of the above should be treated as ANY kind of legal advice. I am simply a consumer trying to get a company to adopt even the most basic of customer services, and help other consumers become aware of their rights and what they can do when assaulted by such an awful corporation.

When I called, I learned I was talking to a lad in the Philippines. I asked the lady her name and ID number: Anna, ID ** is what she gave me. She asked for my travel number. When I gave it to her she said it was a ticket issued to a different name that lived in Philippines. I said NO, I have the ticket right in front of me. I asked her to read back the conf # and it was my code on the ticket with my name on it. She was a bit curt. She said it was a company policy not to give credit or refunds on these kinds of issues. She said they have no way to track if I checked in a bag or not. I said, "yes there is, look in your system to find a baggage that I checked in". She couldn't find one. I said see, dud--- I did not check in a bag but was charged each time I transferred flights. I asked for her supervisor, she put me on hold and came back and said no one available and they would not do anything more. I joined their baggie discount annual membership for $59.95 to get a discount on my carry on thinking that was a normal policy. People on the plane verified that they did not pay, so this is a scam.

You think you are saving money when you book your flight, but watch out...you will be charged fees for everything.... check on bags (charged for every transfer) Flight $234.00, Bags $72.00 - for one carry one bag!! Seats $14.00, Unintended Consequences of DOT Regulations (Carrier Fee) $4.00, CR - National Tourism Fee $15.00, Passenger Usage Fee (Carrier Fee) $33.98, US-International Departure Tax $35.00, CR-Security Fee $3.00, Security Fee $7.50, Exchange Fee $20.00, Passenger Facility Fee $13.50, US APHIS Fee $5.00, US Immigration Fee $7.00, US Customs Fee $5.50, CR-Common Area User Fee $7.51. Total $476.99. Crazy- right!! Beware! This does not include the baggage return cost! Be cautious. I think the government should step in and demand all fees be the same and disclosed.

Then the higher bag fees and lower weight, 40 lbs. I may have missed that little fact when I checked baggage requirements and then if you carry-on they charge you for that as well. The day before you check in you get the email telling you they charge you $10 each IF YOU DON'T check-in online. No free water or other beverages and the seats were so close together I was jammed in. I'm 6' tall and that’s just not right. There are so many people taller than me so that’s just messed up. I could go on and on but I'll leave this with the response I gave them. I'm surprised I could hold my language down.

Fees for everything, lower baggage weight, inconvenience for children, make me pay extra to pick seats to sit by my 2 and 4 yr old. Spirit should be ashamed for doing that. This will be the last airline I choose again when I fly. I am a frequent flyer but your seats are closer than other airlines and your service lacks sincerity of being a good airline. Not that Spirit cares, because you flaunt your fees in our faces when and have the nerve to expect a good review. Most airlines at least act like they want repeat customers; your check-in attendants are arrogant to a point of rudeness. Now that you ask for my survey, I feel like posting it online for everyone to see. I paid your ridiculous fees for the sake of not arguing in front of my children and the fact I was traveling alone with a 2 and 4 yr old. Making me pay to reserve seats, I should have let you sit my kids anywhere and just deal with crying screaming kids and upset passengers - it would have served you right.

After waiting in a dedicated line for all the inconvenienced Myrtle Beach passengers for 1 hr, we were waited upon by a Spirit ticket agent. Poor kid - she was given the task of telling all that Spirit's policy was to offer (1) Your money back for the flight or (2) Book you on next available Spirit flight which would be 72 hours later. Neither is a workable option. The money back from an advanced purchase flight is only 1/4 the dollars needed to try to book a flight that night. And there were no flights to Myrtle Beach. So for much more money would have to fly to Raleigh and rent a one-way car to get home. Trying to rent a one way car at LaGuardia was not workable - that costs even more than the flights because of a stout drop off fee. Staying in NYC for 3 more nights was truly astronomical in price. In the end, we stayed another night in a hotel in NYC at our expense and took the train from Penn Station to NC. A family member was helpful for us, but also inconvenienced to pick us up in NC at the train station.

We arrived 2.5 hours away from Myrtle Beach for an additional $450.00 (yes - the train also up charges their rates if you don't have advanced purchase) and lost 24 hours. Had to pay the pet sitter more and even 2 more days of long term parking for our car. Really - just a financial bath. I HOPE THAT THIS INFORMATION WILL KEEP SOMEONE ELSE FROM HAVING OUR PROBLEM. PLEASE DON'T FLY SPIRIT. FOR ALL THE EXTRA MONEY WE SPENT, WE COULD HAVE DRIVEN TO RALEIGH AND FLOWN SOUTHWEST OR TAKEN ANOTHER CARRIER LIKE DELTA WITH A BIT BETTER TRACK RECORD FOR GETTING YOU TO AND FROM YOUR DESTINATION.

Weather was not the reason for cancellation - the agent told me this, but would or could not give me the actual reason. After reading on this blog about all the other cancellations, I wonder if Spirit has a break-even number and just grounds any flight that won't make them a buck. Why not - it appears that there is no downside for them. Truly this is a shady airline. I'm even more sorry for the people on my flight who absolutely could not afford a hotel or other flight and were going to live in LaGuardia airport for 72 hours to catch the Monday flight home.

When I was at the counter, I was told that Spirit had changed it. I asked why and they couldn't say. I kept asking to change it back so that I could get on the plane. My luggage is on the plane. They kept telling me that they couldn't print my boarding pass and I kept asking why? I then demanded to speak to a supervisor. Well, one showed up right as the plane was leaving. Her name was Radian, employee number ** and her response - the plane left. This really pissed me now so I asked to speak to her boss. After a hour wait, he showed up. His name was Anthony, ID number **. His response was that I changed the reservation and the email was sent to me. I told him I was on the plane when it was changed and it was changed by someone in Santo Domingo.

Now I am stuck in Florida and had to wait for the next day. They sent me from FL to South Carolina where I waited 5 hours for a connecting flight to NY. I tried to dispute the round trip part of the flight and was told by Bank of America that Spirit did render the situation and they couldn't dispute it... By the way, Bank of America is partnered in a credit card promotion with Spirit in which they PUSH on you on the plane to apply.