Spirit Air Reviews

Poor customer service, horrible flight experience and charges for carry-on bags based on an desk agent's opinion.

Do not sign up for the club. If you join and you are not satisfied with your service, your fee is non-refundable. If you cancel, they keep your money and you have to pay again to rejoin. The flight was absolutely horrible. The people were rude. People got off the flight yelling that it was the worst ** airline ever. I will never fly this airline again. They purposely get you to join figuring you will forget to cancel the following year. This airline does not save you any money. In the end, you actually get charged just as much as a regular airline, but with far worse service.

A birthday trip to Vegas turned out to be a horrible trip with Spirit airline. They canceled our flight so we were stuck in Vegas with no money for another night stay in the hotel. Then they were several delays to get back home to Atlanta. This is an unprofessional airline and I would not recommend anyone dealing with them plus you have to pay for seats after you have booked the flight, thought seats come with the flight. Then the room at stratosphere had bed bugs. I have pictures as well.

Arrived 2 1/2 hrs early and never got to the boarding gate in time to make the flight. Already had my boarding pass pre-printed from Ft Lauderdale to Atlantic City. My 88-yr-old mother in a wheelchair and myself could not get any help in moving along since the line was OUT THE DOOR. SHAMEFUL. They have told me there is no recourse except to take another flight the next day. This is outrageous!

When flight needs changed, it was cheaper to book a new one-way flight for my kids and cut my losses. Spirit cancelled my 16-year-old's return flight when their customer service team did not note a separate flight was also being utilized, stranding him on Detroit on the way to Boston. No refund is being given for ANYTHING. And it is, of course my fault that I didn't want to pay $465 to fix the original date. One entire round-trip ticket cancelled without notification to me, and no refund on the return flight for my daughter. His dad and I had to drive another 7.5 hours each to meet in NY. Never again will I do business with this company.

I booked a flight through Spirit Airlines, and this is a following record of the issues. Their website was poorly designed and I could not create an account or check in online. Spirit Airline employees are annoying and ineffectual, badgering you over the smallest of things. Their flights are not on time. I would not recommend Spirit Airlines to anyone, and will refuse to patronize them anymore.

My family (6 adults and 3 children) traveled from Cancun to Fort Lauderdale. We missed our connecting flight to New York because the plane was stuck for 30 minutes at the gate after we landed. We were told at Customs that the plane was being held for us because there were over 50 people connecting. When we arrived to check luggage, we were told we missed the flight! We were not helped at all by any members of this airline. In addition we had to book a flight with another airline for 6 a.m. on Sunday and paid $842 per person! Absolutely no one on this airline was helpful! Many people were stranded at the airport having missed their flights and all they could say was "We can get you a flight for Tuesday." Meanwhile it's Saturday and we are traveling with children. I will never travel with this airline again.

Spirit will only allow partial use of points plus a fee. In one case, the 2500 points plus $55 fee was required while the actual flight only cost $50! If you fly Spirit, play their game - no frills, no add-ons just bare bones. Found that it is cheaper not to book online but to purchase at airport. Saved $27 from a $100 flight.

I wanted to give them 0 stars but there's no option for that so I had to give them at least one. Spirit Airline is absolutely the most trifling airline in this country. PLEASE do not fly Spirit Airlines. Save yourself the headache and money. They nickel and dime you for everything after you purchase ticket. Do not use your credit card for board purchases because they double charge you and will not give your money back and even act like they don't know what you're talking about. They say they cannot find the charge and to go online to file a complaint but when you do that then there's a whole nother set of problems that is too detailed to go into.

I like to think I'm a pretty reasonable individual. Couple that with the fact that I've worked in customer service for 12 years and in particular in IT. Believe me when I say I get it. I get how much it sucks to work in a call center. I get things go down. I understand outages happen. With that said I was on a group booking with 31 other people. 31!!! Obviously this means any concerns/changes has to go through group booking. 3 days I've tried contacting them. 3 days and several sets of phone numbers and yet here we are unable to contact group booking. I call the main number and am told "ok we'll transfer you." Same deal. "Ok ma'am email your concerns." Emails have a 48 hour SLA and my flight is coming up.

I agree with an earlier review. Spirit Air needs to be renamed Scandal Air. There's a reason Spirit Airlines scores rock bottom on government rankings. In case, you do not read all of this, I'll say right up front. I hope you'll join me in telling online booking services that compare airline prices (i.e. Kayak, Priceline, etc) that they should not include Spirit Airlines. Spirit Airlines prices are NEVER what they seem and cannot be compared other airlines. I used an online search engine to compare airlines and get the cheapest flight. What began as a $394 fare ended up becoming well over $500. Other airlines offered prices for a lot less and greater comfort. During the purchase, a "$9 fare membership" window kept popping up. I kept closing it. While looking at checking bags, it popped up again saying "You will save $9 per bag if you purchase a $9 fare membership." Well, that makes the membership free (pays for itself) I thought, so why not.

Our first and very last time ever using Spirit Airline. Not only was the process of purchasing carry on online ridiculous because the system did not show us as "passengers" - customer service was useless and not able to help. Finally after over an hour we were able to purchase our carry on and pay for our seats. Before we left for the airport our flight was delayed. We left a little later. On our way to the airport it was delayed again. Sitting here at the airport now with our 4th delay. Flight attendant shrugged her shoulders at me and rolled her eyes when I asked her why the flight was delayed so much and was more concerned and focused on her cell phone. Very disappointing and rude and the saying "you get what you pay for" comes to mind.

Our Spirit flight leaving Baltimore decided to charge us $100 for a carry on bag. Even though their website states that one carry on bag is ok, the reality is that if your bag looks a certain way you get charged $100. Yes, that's right - if your bag LOOKS a certain way. The Spirit workers (nasty attitudes) looked at our bag and said, "That's not a carry-on." Even though the bag met the requirements for size and weight, the fact that it had a rectangular shape is the reason we got charged $100. The gate counter woman who had the most stank attitude acted like we were taking her money! She had the nerve to tell us, "Too bad it took you too long to come to the counter bc I was charging $50, but now I'm charging $100."

Please read this and tell me what you would do or would have done... What happened to us is inconceivable! I was notified on 4/22/16 at 2:32 that our flight (680) was on time and would leave st 7:54. At 3:17 I was sent an email that the flight was delayed until 8:51. At 4:25 I was sent another email telling me that the flight was delayed again until 9:41. At 5:26 I received yet another email telling me that the flight was delayed yet again to 11:20. At 6:54 another email was sent with the same departure time of 11:20. At 8:13 the same departure time of 11:20 was sent. At 8:30 I received an email stating: "We regret to inform you that your trip from New Orleans, LA (MSY) to Fort Lauderdale, FL (FLL) on April 22, 2016 has been affected by a delay or flight cancellation".

They need to change their name to Scandal Airlines. I swear they will charge you for the air you breathe in their planes if they could! I paid $196 round trip to LAX from BWI. I was excited that I thought I had gotten a "deal." Boy, was I mistaken! I had no idea that it was "cheaper" to check your baggage online. So when we got to the airport - I was expecting to pay the normal $25 a bag (was checking in 2 bags) since that is what almost EVERY OTHER AIRLINE charges. Oh no... I was floored when she came back with $100!! $50 a bag?!? Are you kidding?! The airline representative very rudely said, "Well you should have checked them in online, it's cheaper!" "Oh sorry, I didn't do that and actually gave you something to do for the money they are paying you other than to just sit there and be rude. Sorry, I put you to work, lady." Anyway, I reluctantly paid and we proceeded to the gate.

My husband and I were advised by a friend not to fly Spirit but chose to use the airline anyway for a trip from Baltimore to Cancun. The itinerary did not indicate that there was a connection and when I called to confirm, I was told there was one stop with no change. We did not find out that there was a connection until we were told to leave the plane in Fort Lauderdale. The day of our return, I spent an hour trying to locate my return ticket online for printing but only my husband's was shown on my online Spirit account.

We arrived over 2 hours early for our flight out of Atlanta. While in line to check our bags the employee started asking for ones flying to Fort Lauderdale and let them go in front of us...there were several. By the time we got to board they just shut the door early. The plane still there. Not to mention the man that was in a wheel chair waiting to board. As minutes passed, there were 28 total left for our flight to Atlanta Ga. The 2 employees searched for flights... we were going on from there to Cabo San Lucas. We ended up paying 750 each at the last minute for one way ticket to Cabo. So... on our way back to home we went to the airport in Cabo to fly back on the flight with Spirit that was originally our flight agenda. We arrived over 3 hours early to be safe. We then were informed that they canceled our return flight because there were "no notes on the reservation that we were flying back".

Spirit Airlines canceled my flight 12 hours before my trip and only offered an alternate flight 15 hours later, which caused me to miss my 50th birthday celebration in Cancun with family and friends. I spoke with numerous call center reps, always requesting a manager but they would put me on hold and ultimately disconnect the call. I will never fly Spirit again and will use every resource known to man to share my experience.

Was made to wait 53 minutes before the first customer service agent took the phone call. Requested changes to flight due to death at client office. Refused to do the same without change fees. Made change fees but then the dates got mysteriously changed again. Staff from Philippines had huge difficulty understanding standard requests. Rude customer service.

Spirit ruined the purpose of spring break vacation -- unwind & enjoy the sun, beaches, and cruising. It came to a crash halt when Spirit cancelled our return flight forcing us to scramble for transportation alternatives. The weather excuse didn't seem legit. Spirit waited until the last-minute to announce the cancellation. We'd just gone thru security just to turn around, wait in line to hear that there were no seats on Spirit planes until Tuesday and it was a Saturday afternoon. We chose the refund. Spirit agents weren't trained to help us, leaving us to check other airlines for outgoing flights on our own without success.

Cost $177 to buy ticket on KAYAK from Denver to Los Angeles round-trip. Paid an extra $200 in fees for 1 suitcase, seating, and the "Sorry you picked our crappy airline fee" fee. Duplicitous, misleading, and horrible customer service. They have been called out before for misleading advertising but somehow continue to get around it. I complained on their website but I suspect it goes on their break room wall for all their employees to laugh at. If ever a company needed to go bankrupt, here's the one.

Spirit Airline advertises themselves as a low-cost carrier. In essence, they are not because they charged for a carry-on bag as well as checked baggage and depending on lbs. That could cost a fortune. They even charged for assigned seats. However, the airline does allow you to bring on 1 personal item (bag not bigger than 16x14x12) and this could work for trips that are not "real" vacation trips. They advertise a $9 bare fare, which are checked bags for a low price of $9, but only if you're a member which cost a one-time fee of $59.95. Well of course there's another catch. You have to take advantage of this as soon as your plane is booked, the same time... and, it also depends on destination. I thought about cancelling altogether, but would have lost half of money paid and the other half would only be given as a credit. This is all ridiculous to me. I'd rather fly Delta or Southwest. Get tickets early enough and take advantage of cheaper fare.

I took Spirit Airlines once before and should have learned my lesson. It's the worst airline I've ever used. Ironically, I had a great experience this time on the way to my destination, but leaving was another story. I received all kinds of communication via email, including an update this morning that my flight was delayed by an hour. No problem - I planned accordingly and showed up at my gate 30 minutes prior.

The WORST airline ever! They let a couple drunk guys onboard who started throwing up even before taking off stinking up the plane the entire flight, the gate attendant was nowhere to be found, passengers just walked on at random, the seats are like sitting on a park bench for 4 hours and the flight attendants never offered meal or drink service. The rudest employees from gate agents to flight staff. This airline is equal to riding a city bus, offering the lowest standard of flying in the industry. It's not worth the fake low prices and they don't disclose the $17 ticketing user fee each way, it cost me $71 for two online bookings, making millions annually with hidden fees.

Let me start this off by saying that this airline doesn't give two craps about their customers. And if I was dying and needed water to save me they would still ask for a credit card. After a very long week in California we took a Red eye to Florida. The plane broke down before taking off and we all sat there for over 2 hours. No one offered any water or to even purchase a drink.

Spirit sent us an email informing us on Saturday that our flight for that day was canceled. After calling and waiting on hold, I finally talked to someone that could get us out on Tuesday... 3 days after our original flight was canceled due to "too much traffic in the air". They overbooked, then canceled without offering any compensation. I understand flights change/get canceled, but Spirit should have offered to get us out on Sunday at the latest. It cost us a lot to reschedule our flights at the last minute with another airlines, pay for lodging, rental car, airport parking... missing work and school.

Where do I begin... Terrible customer service, flights are hardly ever on time with very long delays, they charge you an arm and a leg for both carry-on and checked luggage, seats are uncomfortable, no complimentary drinks or snacks, no in-flight entertainment (again... don't expect anything from this airline unless you're willing to pay a ridiculous price), and I just want to reiterate their customer service sucks!!! They must have received their training from Pop Copy (Dave Chapelle skit). Only reason this airline deserves a "1 out of 5" is b/c at least the pilots know where they are going. Avoid this airline at all cost. You've been warned.

I was using CRS for my son ORD to OAK Flight NOK 209 confirmation no. **. I used the same car seat OAK to ORD on same airline with no hassle. The lap belt did not reach to its buckle so I asked for an extension. Flight attendant says "I can't do that." I explained and shown to her the manufacturer's guide that forward facing seat needs lap belt to come across the seat to secure. She says the belt has to go under or back of the seat. Clearly she does not know what she is talking about bec that is not the manufacturer's instructions. She insisted we check it in and allowed my 25lb, 40in ht son to use a lap belt like an adult.

Gate counter agent walked away without warning or explanation, while I was in line and she never came back. They layer opened a side counter directly beside the current line, without giving the passengers currently in line for 45 minutes first priority, and a new group of passengers quickly filled a long line. A little respect for customers would be appreciated.

My daughter purchased round trip tickets from Louisiana to Florida for her and her daughter. The tickets were booked wrong on the first flight so she had to pay to fly on the date she originally wanted. When she went to catch the return flight they had cancelled it because she wasn't on the first flight. Yep, that makes sense. Don't miss your flight or you will lose your return flight. So she paid for 4 seats both ways. How can you cancel someone's flight and resell the seats before you know the person isn't going to show up?? This practice is wrong and I am certain that no one I know will be using Spirit in the future. Now, if she has to nurse her newborn squished against someone who hasn't bathed in a week we will have more fire just because she paid for 4 seats on that flight. When she called and questioned the policy she was told they would be happy to read her the rules "again." Shame on you.

I'm traveling for my honeymoon and bought my tickets months in advance through CheapOair. I have never flown Spirit airlines and never will again. Yes it was cheap but after paying all their hidden fees you pay more than a regular airline. If you don't have your boarding passes pre-printed you will be charged an additional $10 for each ticket. Their weight limit for bags are 40 pounds, if you are over it's an additional $25. You have to also pay for carry-on at $50 each.

I wouldn't recommend this airline to my worst enemy. I booked a flight in February for a quick trip from Oakland to Las Vegas. I figured it was a quick weekend trip so I didn't book with my usual Southwest and opted for a slightly cheaper Spirit Airlines. Big mistake. I booked through Priceline where Spirit Airlines ridiculous policies are explicitly stated in the check out process OR in the confirmation email. I went on their website so I was well aware of their baggage fees and fees for nearly everything including choosing a seat. It's such a quick flight that I didn't really care where I sat and I didn't have much to take with me either, no big deal. However, a change of plans came up where I potentially needed to change my flight dates. I went on their website, read the cancellation instructions, read through their confusing final invoice, and cancelled it with the expectation that I would be credited to re-book my flight. Big mistake again.

Spirit Airlines is a sham. They tell you that you can prepay for your bags then make it so difficult and time-consuming that you just give up. Their motivation is to make you pay for your bags upon check-in for a much higher fee. I will never fly this airline again.

Very disappointed overall with the service of Spirit airlines. All the hidden costs, very uncomfortable seating and lack of help! Flew from New York to Ft. Lauderdale to connect to San Juan upon leaving the plane we had a two-hour delay which turned into 9 hours sitting at the airport due to a computer problem. After 7 hours they gave us a food voucher for $7.00, two bottles of water - big deal. Due to the delay, we arrived in San Juan at 11:15p.m., got to the hotel at 11:34p.m. So it cost me a whole day's hotel stay for 26 minutes. Unacceptable, NO ONE FEELS RESPONSIBLE since I didn't purchase extra insurance.

Arrived and checked bags at Spirit counter one hour prior to take off time. Plane left my family and 40 others behind. They said it is their policy to close airplane doors prior to listed take off time. We rebooked Spirit out of Philadelphia, which closed doors past take off time due to people boarding late. On way back from Ft. Myers Spirit also closed airplane door six minutes after take off time. My question is this common problem with Spirit passenger traveling from Atlantic city? How could management allow 40 people to be left behind after they checked their bags. The bags flew on plane without passengers.

You have nerve sending me a survey!? Are you kidding me!!! How dare you!!! Our flight was for 1235 on the 26th. We arrived early and notice it was pushed to 106... No explanation no nothing... Then pushed to 2, then told "oh no we are gonna board", that on the plane then off the plane And told 230, then on the plane and told 3, then Sitting on the plane and told an hour, then "oh we are canceling it". You're kidding me right!!! The reason for finally canceling is the crew is over the time... How dare you!!!

Every flight I have booked has been delayed. I have flown to Chicago 3 times in one month and each time the flight has been delayed. The last time it was delayed 4 hours. I am done flying this airline.

I have been doing surveys for the last year to receive free Spirit miles. I just looked at my account and all of my 96800 miles are gone. When I speak with a rep from Spirit she tells me that my miles have expired and there is no way of retrieving them back and I do a survey at least once a week, so I am really lost to how my miles have expired. I will never do any business with Spirit again and will not recommend any of Spirit services to anyone.

I will not go into went wrong with my flight this morning because hey it does not matter to Spirit airlines or probably you. What I do want to warn you about is to be taken serious. If you ever wanted to listen to someone in your whole entire life please listen to what I'm about to tell you. There was a problem with my flight this morning. Long story short, I had to re-book for tomorrow. I was charged an additional $126.00. Something I am extremely upset about and could have been avoided if the lady at the Spirit Airline would have given me a fighting chance to catch my flight. Had I printed my ticket myself instead of using the airport printout machine I would have made my flight this morning.

First, they charge your fees for everything: $35 for a Seat! $35 for a carry-on! Then they bombard you with upsell emails and pop up adds. Then, they say check in online but their boarding pass is not accepted at security, you need to go to the counter and have them print it. Finally, they check you in but don't wait for you to reach the gate - even though I skipped the security line. They use the farthest gates from security, I had to walk a half-mile in BWI which is a small airport. Then, they can't book you on a next flight - unless it is 5 days out... Meaning, they can't find you a spot when you miss your flight because of their bad service. By the way, I arrived 90 mins prior to my flight and still missed it. On top of it, they are completely unorganized and unfriendly. I lost $250 and had to drop the issue and buy a ticket on Southwest. No refunds. Money is gone. And I am missing a critical business event.

Recent snowboarding trip from NY to Denver, checked in my snowboards but they never got to Denver when I did. I filed a report, waited more than 5 days to file lost baggage claim, and tried numerous times to contact Spirit Airlines Corporation via phone to see if they received my claim. I then emailed them and finally got word back from them albeit waiting more than a week for an email. They then told me they were going to process a reimbursement which took another 2 weeks and still they didn't contact me in any way even though I asked numerous times to have a representative call (WHOLE PROCESS THROUGH EMAIL). None. No phone calls. Just emails during this WHOLE process - excuse the redundancy but I felt it was necessary to point out how they didn't try to contact me at all.

Hidden baggage costs... You think you are paying less for the flight, which you may be, but there is no such thing as a free carry on other than a purse or similar size backpack. Not only that, but the cost per bag is $40 EACH WAY. Then... If you want to choose your seats together for your family of 4, it's 20 dollars each so there goes another 80! They are sneaky and cheap. Not only that but the comfort level is less than a rickety old bus. So, for all the extras plus discomfort it's better to choose a better airline and not deal with all these frustrations.

I fly from Saint Maarten to FLL under order ** flight 101 the Saturday 12 March at 3:50. I cannot add my points to my frequent flyer number **. I cannot get the point on my account. My telephone **. My email **. I try to call, no agent and by mail they don't recognize my number code.

I have flown Spirit several times over the past 3 years and have had no problems. I always knew that the customer service was lacking but as long as I didn't have an issue I was willing to deal with the lack of professionalism, knowledge and training from your staff. However on this trip, everything that could go wrong did and your staff and company was completely inadequate. Our flight was cancelled due to a stewardess timing out. While a larger airline would be more equipped to deal with a situation like this, I knew that Spirit was not. There was zero organization, horrible attitudes from your staff from the start (I was 3rd in line to rebook and the passengers were calm) and undertrained employees that were openly questioning their supervisors and rolling their eyes. Everyone had a different answer or responded with "I don't know" or yelled at passengers who were actually trying to help organize the process.

These guys are crooks with their hidden fees. Double the baggage rate at the gate if you didn't pay at the gate. Crooks, I will never fly with them again.

Spirit Airlines false advertise. They are not reasonable. They charge for everything. The day of the flight they overcharge for baggage of $40 and then add a service fee of another $20 to everything. I need seats together $36. For more leg room Another $20 service fee. When I boarded the plane no extra leg room at all. What a rip off. They have you in a bind. You are out of town, need to get home. What are you to do? If you are luck to be able to talk to someone, they don't care and tell you they are just an agent. I will never use this airline ever again.

Spirit is by far the worst airline I have every traveled; from the incompetent and unfriendly staff - both on the plane and in the airport, to the delayed service times and miscommunication, to the uncomfortable seats. I flew from Boston to St. Maarten with a stop in Myrtle Beach and then also in Fort Lauderdale. All three planes were delayed with extremely poor communication. The first plane leaving Boston was late taking off. The pilot first described this as delayed due to reviewing documents. He then retracted this statement and said it had something to do with the runway.

Spirit Air is very deceiving with pricing because they advertise cheap flights, but then charge ridiculous prices for seats, carry on bags etc... They also charge outrageous amounts if you don't pay for bags ONLINE before. The website is terrible, so when I tried to call the customer service agents are not helpful and very rude.

On 2/4/2016 I flew along with 3 others from New Orleans, LA to Las Vegas, NV we had no problem. The seats maybe a little snug, it maybe a little chilly, but the crew was very nice and accommodating. For the price and savings I got, my expectation were met! We flew round trip and had no problem there and back. Have I flown with better airline conditions, YES with lots of bells and whistles and I PAID for them too. I'll fly with SPIRIT, again and I have recommended them to others.

Spirit charges for EVERYTHING. Even a bad cup of coffee is $2.00. Every single Spirit employee is rude and they don't care about their customers. I left my glasses on the plane and basically was told, "oh well, we're sorry but you need to call the airport lost & found".

I have traveled extensively and I have to say this was the worst experience ever!! I will never travel Spirit Airlines again. My flight was cancelled at 1230 am from Atl to Vegas due to a mechanical issue. Everyone then had to return to ticketing to get rebooked. The first line I was in was to tell me since I lived in Atlanta I did not qualify for any vouchers and to get rebooked on Spirit Air flight I would have to wait 2 days for an available seat- since this was not acceptable I requested to be booked on another airline.

Booked a flight on 2/12/16 from Baltimore MD to Orlando FL leaving 3/31/16. Added a $80.00 baggage fee. A day or two later, called customer service 2/7/16 to cancel baggage fee. Was told I can not receive a refund, must take a credit. No supervisor around to talk to. Close down Spirit airlines, they're a total ripoff.

Well I found a great price to fly from Cleveland to Tampa and Tampa to Cleveland so I booked it. On February 16th my flight with Spirit was on time until I check in. I was supposed to leave at 2:41 pm and get to Tampa at 5:07 pm. My flight was delayed from 2:41 pm to 3:21 pm, that was the first delay. Then another delay from 3:21 to 5:54 pm. So finally we board the airplane getting ready to take off. Then the Pilot tells us we have to get off the airplane due to security. So we get off the airplane. 30 minutes later we board the airplane and take off. We land in Tampa at 8:30 so that was a 4 hour delay with no refunds or no voucher. So when I called Spirit to make a complaint about my flight they said they cannot offer anything due to the flight being delay by security reason.

The crew and staff on duty for Spirit Airlines were satisfactory. It doesn't seem fair for good people to work for this company that takes unfair advantage of its customers. There is a problem with the website, the communication of prices and fares. I also felt they were purposefully unfair and unclear in their business dealings with me. It was impossible to change my flight without several additional charges which were unclear to me at the time of the change. This "cheap" airlines is actually the most expensive airlines around.

I missed my check in because the person checking in gave me wrong information. So when I went to check in again it was too late so I missed my flight. She offered me the next flight but I would have to pay 200 dollars. I did not have the money to do that so now I lost my flight and money. Please get back to me and help me get my money back or flight credit. Thank you.

This airline is a complete joke. If you make a reservation online, please pray that they do not email you a month later stating that your flight has changed and that a supposed DIRECT flight from one city to another is now a connector. I booked a flight in December from Philly to Fort Lauderdale (round trip) and today March the 4th I received an email stating that my direct flight will not only get me to Florida way earlier than I booked and departure will get me into Philly 2 hours later than I had agreed, BUT it will also stop in Atlanta both ways!

automated service... They will never get anything correct they say they have fixed! The personnel cannot speak english enough to even understand them... PURE Torture!

I had my first flights with Spirit and was quite happy with the price I paid. Sadly this is where it all went downhill. I will never fly with Spirit again and I will let everyone know what happened to my flight. My booking was ** confirmation from Houston to SJO in Costa Rica. My flight was pushed back 3 times while we sat patiently at the gate. Finally it was announced that the flight was cancelled because Spirit did not have the allotted amount of personnel. We were sent back to the front desk to find out what to do where we were informed that our flight was cancelled and then only to find out that our options were to be booked on the next flight 2 days later or get a full refund. We were not offered hotel accommodations or anything else and the staff said that Spirit had deemed this as an uncontrollable cancellation and therefore TOUGH on me!

I booked a flight for someone who was working out of state for our company and she needed to come home ASAP, as there was an emergency. When I booked it over the phone, the woman told me she would send me an email confirmation. I waited that evening and never received anything from the airline about my flight. I called the next morning when I had time (you'll need at LEAST an hour) and asked why I didn't receive the info. The rep told me they had the wrong email address, so I updated it with them and rebooked the flight (because I still had no confirmation). Hours go by and the flight time is approaching and still no confirmation. I called again, and this time, "Earl" told me he had been sending all my confirmations to the original email. When I looked online with the confirmation code he gave me, it was for a guy that lives in California. I had access to everything from his address, phone number, email, ect...

Being a frequent traveler, I have developed a habit of being a very patient and considerate customer. Never have I seen or experienced such unprofessional, rude, yet irresponsible set of employees than the staff at Spirit Airlines. I would suggest extra training but this starts from the top. Their slick, dubious way in which they advertise cheaper trip rates but deceptively charge extra $100 at the gate for tiny carry bags is outrageous! I hope enough travelers express their various grievances because this company should not be allowed to continue to fraudulently exploit people.

I bought a round trip ticket from Atlanta to Fort Lauderdale. On my way to the airport for my return trip I was stuck in traffic. I called the airline and they said they would put me on another flight a few hours later. They charged me an additional $170 which is the price of the round trip ticket. I was blown away at their lack of care and regard for their customer. I will never fly with Spirit Airline again.

This airline is the absolute worst. My sons flight was delayed 7 hours. Customer service promised him a voucher via email when in fact all they sent was his flight being delayed. Listen to their customer service options on the phone and be the judge yourself. They don't care about their customers one bit in my opinion. Chose another airline.

My Spirit Airline experienced after all the fun here in Cali. The flight cancelled, because they said it's technical problem that they did not even inform you they rebook you from Thursday to Saturday, from 5 hrs flight to 13 hours from non stop to 2 stops with a total of 6 hours duration for two stops waiting for 1.5 hours for customer service to answer the phone and guess what if you cancelled that booking they rebook you which I did because it's too long flight. They said they will just give you/reimburse you $90 for next travel and you have 60 days to use it, and no one can use only you.

Departure time 4:09. Boarded plane 8:30. Kept us on plane without notice of why until 9:50 pm. Absolutely worst airline I have ever flown with. Never again, not worth the deal.

First of all, let me tell you that this airline policy is fraud and ripped off customers. I missed the flight due to a problem to my vehicle on the way to the airport, I ran to the gate with a lot of sweat and almost fainted and I saw the aircraft just dismounted from the gate. I tried to look for the staffs, but I didn't see anyone at the counter. I went back to the check-in counter asking for changing the flight, but they are so greedy and wanted me to pay for changing fee plus price differences; though, I explained that I always fly with Spirit almost every month and I had to be in Houston for medical reason. A doctor will be in the office until 11 am tomorrow but they did not care. They said that was my problem.

I was scheduled on a Flight from Atlanta to Baltimore at 5:30 pm. The flight was postponed three times and the gate was changed three different times. We finally boarded the flight at 10 pm. We Sat on the plane for an hour and finally the pilot states that they did not receive paperwork from headquarters because the system was recently changed. After 30 minutes the pilot comes back and holds up the paperwork stating we will be pushed back from the gate in a few minutes. Then after waiting for another 30 minutes or so, he comes back and states that someone in headquarters cancelled the flight. We were then asked to get off the plane and go down to baggage claim to collect our luggage and speak to the ticket agents. The ticket agents were very rude and not helpful at all. The entire organization is very unprofessional. I suggest that you do not fly Spirit. I will never fly them again.

I can't even begin to say how bad the service is. This is the first time I flew on this airline and it was the worst! I can't say bad because it was so bad I had to change the dates for my flight so I went to the airport and stood there while the workers looked at me like I was crazy! Please for me to pay you I would expect some kind of assistance. I got tired of standing there right in front of them while they ignored me and helped the other passengers so I called customer service. I stood there but had to call Spirit??? I hope the supervisors or whatever, whoever in charge of this airlines is reading this because I am very disappointed. I am very much never booking a flight with Spirit again.

On Feb. 11, 2016 I dropped my wife, son, and son's friend off at Cleveland Hopkins Airport for their Spirit flight to Orlando. My wife and I both took the day off work and the boys missed a day of school to take this flight. The boarding time came and went. First the excuse was they were de-icing the plane, then they were doing a maintenance check, then CANCELED! I had to drive back to CLE to pick them up and we had to reschedule the trip, lost our hotel deposit ($125). My wife wasn't able to go on the rescheduled trip, so I took the boys down Feb. 20th. We flew down Southwest w/o a problem.

If you go to Spirit's website under $9 fare membership, it says "We'll remind you a month before renewal that we are charging your credit card on file and updating you about all your savings benefits as a $9 Fare Club member." My credit card was charged without this reminder and when I called to dispute the charge, they were rude, inflexible and said they were not legally responsible to remind the customer of the automatic membership renewal nor the fact that the cost was raised by $10 to $69/year. This is a terrible airline with horrible customer service which has been well documented many times. Adding this membership scam is another reason to never fly with Spirit or join any of their programs. I cancelled my nonrefundable $69 membership and told them they lost a customer. They don't care.

I wouldn't recommend Spirit airline to no one unless you have so much time on your hands. It's always delay. Three times traveling and three times it was delayed for 2 to 3 hours. And yet, when landed had to wait for another 30 min to get to the gate... Basically whole day at the airport plus flying. But the actual flight should of taken only 3 hours... Very disappointed (never again).

I was scheduled to return to Chicago yesterday at 4 PM. I was at LAX 6:30 AM because my flight departure was at 9:55 AM. This flight was delayed and during the day different arrival time were given. Eventually 9 PM came and an announcement was made FLIGHT CANCELLED. After that a couple hundreds of angry customers had to run from the gate to the ticketing area to rebook their flight for next day (today). I considered myself lucky to secure a flight from LAX to Las Vegas to Minneapolis to Chicago. This flight was scheduled to depart at 6:05 PM today, and then it was delayed to 6:45 PM, then to 10:05 PM, then to 12:59 AM next day, then cancelled. Again another group of angry people needed to rush to the ticketing area to rebook their flight to Las Vegas.

Worst freaking airlines ever. I will never fly with them again. For one carry on bag it's $100 freaking dollars. I will advise anyone not to fly with them. Your baggage check in is more than your round trip. Stupid ** airlines.

Spirit will enroll you in a 9 fare club for 59.95. They auto bill you annually, and when you can no longer log in, (no password recovery) you can't cancel payment. It has happened to me for three years on three accounts, me and two daughters. There is NO CUSTOMER SERVICE - it is located in Manila- and they can't understand English. There is no customer service at the airport. When I tried to talk to someone there, they threatened to cancel my daughters' flight. Do not fly Spirit- it is for the very poor, young and dumb. Pay twice the fare, it is so worth it!!! Do not fall for the 9 fare club - nothing but a rip off!!!

On February 19 I am supposed to be flying to Florida. The plane is here but we don't have a pilot to fly the plane. Spirit representative told us the pilot has exceeded his flight hours and will not be able to fly the plane. Why the government allows Spirit airlines to exist is beyond me. The current CEO of Spirit keeps making excuses why they make so many mistakes but it is time for the regulators to stop the negligence of Spirit Airlines.

OK, so we all know what we are getting with Spirit Airlines. We get great prices on a budget airline. Their seats don't recline. We are packed in like sardines. They quite often are delayed or cancelled but it is cheap. Personally I have only used them between DTW - RSW and I have never been charged extra at check-in for my baggage. I prepay when I book and I pay attention at booking to weight restrictions and size restrictions for carry-ons. Not sure why it would be Spirit's fault if you book through a third-party and don't bother to check their website for pricing. I am fortunate that none of my flights have never been delayed or cancelled. In fact they have departed early. The flight crew have always been pleasant, even amusing at times. People, it is what it is. You are not forced to use them and I suggest if you expect perfection, use another airline for a much higher price.

They promise low prices, but you end up paying more. They charge for everything - for seats, for luggage, for refreshments. Good luck trying to reach a live person if you have any questions. By the time I was done flying I had spent more money than if I would have used a real airline.

They ** you over their prices saying it's cheap. By the time you are done, you should have taken a flight out that was either American, Southwest, etc. because that is what you will be paying anyways. For a flight that should have been tops, a couple hundred ended up costing me way over $500.00. You also have to purchase seats, and God forbid you want a small glass of water, you get charged for that as well. The flight left early without 6 of us, made no announcements and we all were sitting there. They gave me a voucher that I have to use within 60 days or it goes bad (I will never use, because I will never use this airline again). The airline broke both of my suitcases. I watched them throw everyone's luggage on the conveyor belt on my return flight home, just like the luggage were footballs.

My husband and I took a flight from PDX to Las Vegas. We've taken this flight 4 times a year for the past 12 years as we have family living in Las Vegas. We always bring a bag and store under our seat. We carry the same baggage and have never paid for luggage either checked or carry on. At the gate in Las Vegas, Rebekka told us we had to pay for a carry on as our luggage would not fit under our seat. I explained to her we came from Portland with the same bag and it fit under the center seat why wouldn't it fit coming back. She said, "I don't know you'll need to talk to the people in Portland for not catching it there. It says on the website you will be charged $100.00 and I'M NOT WAVING THE $100.00."

We will never fly Spirit Airlines again. When we were checking our baggage, which we already prepaid at the hotel online, we had to pay again cause we were overweight, what bull crap, we paid enough already. No savings here!!! The seats don't recline, our experience is unhappy, never again.

This was my first time booking a flight for myself, which I did through priceline.com. Spirit was the lowest fare on the outset. Only after booking my flight, however, did I find out it would cost me a whopping $35 each way for a carry on bag (not even a checked bag - carry on!) - a convenience that nearly no major airlines charge for. After needing to change my flight dates due to complications, it looks like I'll be spending over $300 for what originally looked like an about $150 round-trip flight.

I had a flight from Panama to Ft Lauderdale, immediately bumped for 13 hours, however the flight to Detroit left on time. No voucher offered until I asked but the hotel we went to doesn't serve food and GM stated he has told Spirit this several times. Shuttle driver stated she takes up to 20 people a day from Spirit airlines. Seems like it's SOP for Spirit. My bag was free 3/4 flights but the superior let me know how lucky I was that I saved $165.00. Mind you I paid $400.00 to CHANGE my flight. The 16.00 I paid for food was ignored when I ask that she didn't charge me for the bag.

I wanted to share my experience with Spirit Airlines this week. I had a short flight from LAX to OAK. In advance of the departure I received an email that the flight was delayed an hour. It was great to have the heads up. Once we finally boarded the plane at about 9 pm and sat there until nearly 10 pm when they said we needed to exit the plane since they had a mechanical issue. At about 10.15 pm they announced that the flight was cancelled and we needed to head to the ticketing counter for hotel vouchers. We waited until after midnight to talk with someone and we were near the front of the line.

This was the worst travel experience I have ever had. My company booked 10 employees on a flight and it was 4 hours delayed because of "mechanical problems" and then on the way home we all just received an email saying our flight was canceled because of "mechanical problems". They offered no solution and were not helpful in anyway. I needed to get some of my employees home and they wouldn't even work with another airline to get us out that night.

I booked a flight with Spirit that was cancelled due to weather. I was able to book with another airline for a flight just 30 minutes later that was on time, so apparently the weather wasn't that bad. Anyway, I called customer support to initiate a refund for my cancelled flight and I was told my credit cards would be credited within 10 business days. A month later, still no refund but I was fortunately able to dispute the charges with the credit card companies.

This was our first time flying with Spirit, never again!!! Not only were the bag charges & process completely ridiculous ($40 online, only if you check bag online 24-48 hrs in advance, $50 if you do it at airport counter, and $100 if you do it at gate). Oh yeah, and $55 for a carry-on!! We found out an hour before departure that our flight home was "cancelled". The "two options" offered by Spirit were neither accommodating nor remedial. After paying for hotel, missing work, arranging different transport home from Airport (as it's now Monday not Sunday), we will NEVER make the mistake of choosing Spirit Airlines again. Flight 640 from Las Vegas to Boston.

Extremely horrible experience. They do not care about the passengers, just how much more money they can charge you. My size of carry on was much smaller than standard which they made me to PAY an additional $50.00 at the ticket gate to be able to BOARDED THE PLANE or miss the flight. I talked to the customer service several times, sent 9 letters to Spirit Airline's Director CEO Mr. Ben Baldanza to Spirit Airlines 2800 Executive way Miramar Florida 33025. NEVER got a response back from him or his office or their customer service.

I was to fly out of Phoenix today on flight 906. The flight was cancelled for some maintenance issue, I was not given any type of compensation for the inconvenience they caused me due to the fact I was to be back in Denver today. They said they would put me on a flight Saturday and not charge me again for my carry-on.. BIG ** Deal. I have to stay in Phoenix for 2 more days and they couldn't even offer me a voucher for food or hotel. I have flown many time on other airlines and if something is their fault they go out of their way to compensate their customer. NOT this AIRLINE! This may be a low fare airline but it is a billion dollar company and I hope they lose enough customers that they go out of business. I will NEVER FLY this AIRLINE again.

In all my years of traveling, I've always noticed the decline in the accommodations of airlines. What use to be a wonderful special experience is now an expensive, stressful nightmare. Paying for luggage that consumers obviously have to take with them and the lack of customer service and accommodations. However, my first and last experience with Spirit Airlines, not only do they not give full disclosure, their attendants are very rude. There is no customer service what so ever. They do not care about the passenger, just how much more money they can charge you. Their motto is CHEAP FARE but when you get there, there are all sorts of extra fees and regulations. The size of carry on personal items are smaller than standard which they made me UNPACK at the ticket gate and THROW AWAY MY LUGGAGE... AND I have to PAY an additional $55.00 which turns into $100.00 at the ticket gate ALL BEFORE I EVEN BOARDED THE PLANE....

Do NOT, absolutely DO NOT book with this airline. Due to the death of a family member I had to cancel my flight and was told I would receive a voucher for another flight (approx. 1/3 the cost of the original flight). When I explained why I had to cancel, and asked for a little bit of a refund, I was told no (by someone who barely spoke English). After a half an hour of begging, saying the money was needed for the funeral, I was told a supervisor would call me back. Never got that call. Thanks for the voucher, Spirit, you can stick it where the sun doesn't shine. Why would I EVER book or fly with you again? I've had to cancel due to similar circumstances with other airlines, and was immediately given a refund. Yes, they are a "different type of airline"...a substandard one.

Extremely horrible experience. Flight was delayed for around 3 hours due to some computer issues. Upon questioning in detail they told that their mainframe servers went down and all the flights worldwide are stuck. By the time we were finally ready for boarding at ORD, they announced that the flight is cancelled. The pilots apparently timed out and left all the 200+ passengers stranded in airport. Very poor handling by the personnel at gate and later at the check-in counters. Practically had to stand in a line for 3 hours (early morning 3 AM) before they gave paltry hotel vouchers. And promised that each passenger is going to get $50 travel voucher which is not yet issued.

Extremely disappointed. The flight was fine, however upon getting to the baggage claim the lock on my bag had been cut open and things from my bag stolen with no note from the TSA. These items included a top of the range GHD straightener clothing and the most concerning some of my underwear! However the Spirit baggage assistance desk was the most unhelpful and distressing part of this situation. They didn't care about the fact a crime had been committed while my bag was in their custody, they didn't explain what I had to do or what I could do to sort the situation out. It was awful.

I implore anyone who is thinking about booking this airline, think again. This may seem like the cheapest option, but the extra, and in my case, hidden fees add up to more than the cost of the flight. I booked through a third party. I never received any info about baggage fees prior to my flight. In fact, I received an incorrect cancellation email from Spirit. I had to call my bank as well as the third party site to find out that I was actually indeed booked on the flight at all.

Short version: date of original booked flight was 01/16/2016. We had a flight scheduled to leave Ft. Lauderdale, FL Airport at 7:20 AM. We were told there was a flight 30 delay due to weather. The flight was bumped to 9:30 then it was bumped to 10:15 am and then to 11:45 am and then we were told to change gates clear at the other end of the airport. We all went to that gate. We were told several times at the first gate, they had no info and no idea where the plane was! I guess they have no computers or Air Traffic controllers in Ft Lauderdale! LOL.

My family of 4 made a trip to Houston TX in September 2015. My daughter was scheduled to attend and play in a National Softball Tournament. Unfortunately, we had a death in our family and the trip needed to be canceled. When we explained this to the rep, she offered no sympathy, support or even a credit for HALF the amount we paid! We paid $946 for a trip that was canceled within 1 week of booking & got nothing but bad conversations with an obvious foreign run airline!! The lady we spoke with only offered a small credit of $302 that she indicated we could use within a year. So at a 68% LOSS upfront, we were told we could use the credit for our next trip. Little did we know we were being scammed and were NOT told that it would expire if not booked within 60 days!

Purchased two (2) flights departing CLE arriving in Ft. Myers, Fl for January 15, 2016. Flight number 967. Arrived at CLE, did what we all must do, went to concourse, boarded our flight. Yeah! Vacation here we come! Once seated, announcement that our flight will be delayed in departing. Okay. That happens. After a good hour, still seated in plane, flight will still experience a delay. Meanwhile NO beverages allowed as we are to be prepared to depart on the spot. Finally, after sitting in this plane from 7:00 a.m. it's 10:30 a.m. and we can now take off. Miracles happen. The flight attendants were curt, rude. (Dear Flight Attendants, please know these delays are not our fault any more than yours. You need to retrain in People Skills.)

This is by far the worst airline I have ever flown. Don't be fooled by the cheap fares. By the time you pay for bags and put up with the hassle, you will have paid more in money, time, and patience. I flew Spirit from Houston to Las Vegas last week, though no fault of theirs I missed my initial flight. I called Spirit to see if there was another flight I could take, waited on hold for 15 mins, spoke to a rep who was snoring between responses, and got nowhere. I ended up booking a flight with SW and of course it was awesome.

This was the most horrendous flight experience ever with Spirit, though not the only bad experience. Just about everything that could go wrong, did. 1. My wife, our 3.5 old daughter and I were scheduled to fly the previous day (January 2nd), and the flight was cancelled while we were waiting to check-in. One hour and 22 minutes before the departure time, we received an email stating the flight was delayed and the new flight time was supposed to be 6:20PM, from 4:17 initially. At this time, we had arrived at the airport, and when we went to the counter to check our luggage, we were told the flight was cancelled.

The Spirit staff at the airport is arrogant and not helpful at all. I missed my flight to Fl from Atlanta. In fact 4-5 people missed it, due to long and slow moving lines at security. After running to the gate, I was out of breath and not feeling good at that time, rather than helping me, they were rude, arrogant, and not cooperative at all. I would rather pay little more dollars and travel with the people who are courteous and respectful.

Had to cancel flights due to family emergency. Ok, I spent 1500.00 so far for nothing. Paid a 30% cancellation fee with a reservation credit. Ok, that sucked but I can deal. Try to rebook flights with my credit online. Like 5 times. Glitch in system. Had to track down a real human to talk to. The agent in India charged me $75.00 to try to understand what he was saying. I booked flights but was not given the option to buy seats and bags (all is a la carte). I still had like 400.00 credit left. Well I go online to get seats and bags. No option to get seats and bags unless I pay cash. I already paid. Why can’t... so emails go back and forth... They say “Sorry, we have to be fair” blah, blah… I request a supervisor contact me. They refuse. Time to escalate. I haven’t received anything. They have my 1500.00, I have nothing but heartache.

My brother and I purchased our tickets from Spirit Air through Priceline. We thought the price was good. But on the day we were about to board the plane when we got to our gate. Like every other airline (Delta/Sun Country/etc.) we thought we could bring one luggage and one bag (laptop bag- etc.). But then they told us that we need to pay $100 for both our luggage ($200)... I was like what the **? You serious? Yeah I'm never going to fly through this ** Spirit airline again. I've rather pick Sun Country/Delta/Southwest or etc. At least I can carry both my bags on those airlines.

Spirit Airlines is a ripoff. I will be posting a bad review on google as well. I purchased a ticket through an online website and after finding out the baggage fee was $55 for just a carry on bag I called the online company insanelycheapflights.com to request an airline that doesn't charge for a carry on only to be told the flight could not be refunded. I purchased two carry-on bags over the phone and had a real fun time just trying to get a live agent.

Spirit airline didn't give any reimbursement for all lodging expenses, just exchange the ticket two days later. Never fly that company again.

Spirit Airlines is deceptive and flying with them is a horrible experience. Beware the cheap fare. They charged me $112 extra to check in for the flight for one small bag and my seat above and beyond the "cheap" fare. They also do not lease enough security lines so I'm running late and I was at the airport 2 hours before departure. It's like flying on an airline in a third world country. Pay the extra for a legitimate airline. Don't be fooled by their "cheap" fares.

Flown Spirit several times, it gets way worse every time! I've already been through the flight cancellations several times (4 times in the last 14 months!!) and I've dealt with the uncomfortable, non-reclining seats for flights up to 6 hrs. Why? you may ask, would I do this to myself time and time again? I fly quite often due to my job, and they take care of all of my traveling arrangements. I have no control over which airline to choose.

I had a HORRIBLE experience with Spirit Airlines. The flight 882 from SJU to ORL on 01/01/16 for 9:45am never took off. After being boarded on the plane they left us waiting on board for 35 minutes to later inform us that the plane had a part that needed to be replaced, which could not be located promptly. They unboarded the plane at first without providing any alternatives for the passengers. After about 30 min one of the employees said that the flight offered as an alternative would depart at approx. 12am, which she later corrected to say it would leave at 1:30am...

I purchased tickets on Expedia for a trip from LA to Vegas. Normally I would use Southwest but Spirit popped up in the choices for the same price but with better flight times for my itinerary so I chose it. I had never flown this airline before and I can see why they are rated so low. Ticket price was around 240 dollars but come to find out later they charge 40 dollars for a carry on for a simple 1 hr flight. And that fee is each WAY! Plane was late and there is no customer service. TERRIBLE FLIGHT! DO NOT BOOK SPIRIT. I will never fly with them again.

Just like others who took the time to write here, I have the same complaints that the attendant was very rude at New Orleans Airport. Then they played the cards of $100 for your bag or you can't board the plane so we figured better to leave the $50 bag behind than to lay $100 for the bag. Then the attendant brought in more drama. So all in all. These complaints are very valid and folks please do not use Spirit, even if they are cheap because at the end, it'll cost you more time and money and it's not worth the headache.

I cannot stress the frustrations and anxiety and complete lack of intelligence I'm having with Spirit. If you read this entire negative review, I promise you will never fly Spirit ever again. CLIFF NOTES: delayed flight; cancelled flight for 24 hours; lost luggage; complete incompetent individuals; on hold for 2 hours with absolutely no help whatsoever; will not pay for hotel; will not pay for transportation; will not give full credit; will not pay for clothes, diapers etc; delayed the second flight after 24 hours; delayed it again 2 more additional hours.

So Spirit Airlines told a serving member of our military that his dress uniform is extra baggage and he would have to pay a 55 dollar fee to take his uniform on board. He told them when he rides Delta or American Airlines they ask if they can hang it up for him and tell him "Thank you for your service". Spirit said they don't cater to our military. What the hell is wrong these people? Who does that to people defending our country and safety? Whatever you do stay away from Spirit Airlines.

CONSUMERS BEWARE: This past weekend on January 2, 2016 my wife and I experienced the worst customer service we have ever come across with an airline. It all started when we were scheduled to fly out of San Juan on flight #884 to Orlando which was scheduled to leave at 2:55PM. When we arrived at the airport at 7:30AM and dropped our bags off, nobody informed us that there was an earlier flight at 10:30AM to Orlando that we could have taken since it wasn't full. Then, our flight #884 was delayed 3 separate times before being cancelled, however NOBODY FROM SPIRIT TOLD ANYONE THIS WAS THE CASE. The only way we, and everyone else scheduled to take this flight, found this out was because I called 801-401-2222 and spoke to numerous different employees regarding this flight.

I left the counter and talked to the rest of my party. We immediately discovered that there were several airlines flying between DFW and LaGuardia and no other airlines were cancelling trips due to weather.

Our base fare was $293.00 for a very short flight from Fort Lauderdale to Cancun. By the time all of the BOGUS fees were added ("Passenger Usage Fee", "Exchange Fee", "Unintended Consequences of DOT Regulations", "Tourism Tax", "Security Fee", "Passenger Facility Fee", Carry on Bag, and Seat Charges), our total bill came to $780. That amounts to $487 in additional surcharges for a $293 flight. This is a scam, and a total rip-off. I cannot believe that Spirit can get away with making up creative names like "Passenger Usage Fee" ($71.96), and also "Passenger Facility Fee". Also, "Government's Cut" ($192.94). What is the "Government Cut"? This alone was a 66% surcharge. I have never experienced anything like this on any other airline. BEWARE: Spirit not only surcharges for Carry-Ons, but also for your SEATS!

I have no complaints on the airline process, I have a complaint on the crappy customer service experience. I just got home from Chicago to Atlanta on flight NK219 Jan. 4 2016. Amy and Rodney hate their jobs. We sat on the last row hearing Amy complain about the passenger needs and how annoying it was with a voice that reached halfway through the plane and Rodney has a smart mouth with an attitude that screams "I Hate my job". I am so disgusted with this flight crew!

They charged $200 at the gate for the same carry-on bags which my wife and I had used 3 times before with this airline during these couple of months. (My carry-on bag was 1 inch higher, but 2 inches narrower. So, it takes lower space than the standard volume of a carry-on). I explained it to them that I didn't get charged on the way coming last week, but they didn't listen to us. In this case, any passenger would desperately have to pay, otherwise they would miss the flight. (My flight was from Oakland to Chicago on Dec 31st). I believe they did it on purpose and to me it is the exact meaning of robbery.

The service attendant was so rude to us during check-in. We felt like cattle being pushed into a trailer. The landing was so hard I thought we were going to crash. Never, never, never again. Cheap and lousy.

Do your homework on this airline before you buy any tickets for travel. You will pay the same ticket price as other airlines. However, you will pay additional fees for any bags. It doesn't matter whether they are checked in or whether they are carry on. You could end up paying as much in extra baggage costs as you did for the original tickets you purchased. You can basically only carry on a purse. That's it. No other bags if you want to fly for what you purchased for the original tickets. Ends up being more expensive than the other carriers. My suggestion, don't ever fly this airline. You get what you deserve if you know the truth, but try to go cheap. Big mistake. Fool me ONCE!

Although my husband was in line with his son to fly back to New York, because he was not checked in EXACTLY 45 minutes prior to the plane departing, they would not let him board. Causing us to be out the $600+ for the plane tickets in addition to the NEW plane tickets we had to purchase for another day. Worst airline ever!

December 30 2015 my wife and I were flying out of kansas to lax. We drove 2 hrs and arrived 1/2 hr before departure. There was no lines. We went to check in. The check in person started to put our information in the computer when the supervisor said no, as we argued for a few min. He then said "If you were here 2 min. sooner" we would have been able to board, but because we weren't there 2 min. sooner he denied our boarding. We told him we had no money and had to get back home for our animals and jobs. He said, "Sorry flight to l.a. is closed."

I am forced to fly Spirit for business and find it to be the scummiest airline on the planet. Their planes are like cattle cars with no room and the seats are the most uncomfortable I've ever Sat in on an airplane. The FAA should mandate how many seats they cram in their planes. Their website is tricky and if you're not careful, you will end up with extra fees. If you call them on a landline, you have to pay to hold on to get your information. They claim to be the cheapest fares but they nickel-and-dime you to death for everything on your flight. Most of their flight attendants are not user-friendly and you can't even get a glass of water to take a pill without buying the water for $3.00 a bottle. I would stay away from this airline if you can avoid them. They suck!!

My daughter flew on Spirit Airlines from St Maarten to Fort Lauderdale for the holidays. The flight was delayed an hour and a half. That gave the thieves time to rummage through unsuspecting customers bags. They stole her Louis Vuitton bag and Prada wallet which were both empty. Spirit is notorious for sending you on a wild goose chase on their website, for speaking to someone about anything. So I'm left with just blogging. Everyone out there, if you want customer service, forget about Spirit Airlines!!!

Hands down the worst airline in America, although I've mostly flown out of the southeast. Their fares are on par with every other airline, given their inflexibility and making you pay for literally every interaction with an employee, even the ones you don't see. Please take a lesson from me and fly any other airline. When buying a ticket, they do say bags aren't included. What they don't say is they charge you to check in at the airport. They charge you to check in less than 24 hours before your flight. They charge you to print a paper boarding pass and they don't accept digital boarding passes.

12.28.15 Flight delayed and eventually cancelled well after boarding time due to "No crew available to work the flight." Not so abnormal when you know the weather is wrecking havoc on airlines across the country. Only problem is the travelers were my unaccompanied teenage children, who had never encountered this before and were en route to home from IAH to MSY. Meanwhile I am circling the pickup area at MSY because I never received flight updates. Blaming this on technology I happen to look at my phone and it was on silent, showing I missed 8 phone calls from my kids.

Another year I can't avoid getting scammed by Spirit Airlines. I go to Myrtle Beach on a golf trip every year. Everything about this trip is a great value except dealing with Spirit Airlines. The minute I entered my flight dates the price started going up. From the $9 Fare Club (which cost $59) for what I haven't figured out yet, because I was charged with all the hidden costs. The bags cost almost as much to travel as the person, which you won't even find out about until they lock you in on a fictional price. I have flown across the country (3,000 mi) for less money than the 800 miles to MB cost on Spirit Airlines, which escalated to $320 by the time they hook you into the $9 Fare Club. And then claim I saved $112, I just haven't figured out where. Carry-on bags, $26 in advance, more than the $21 checked bags. $50 at the gate. Great deal!! Try packing your clothes in a women's purse, because anything bigger cost $$$. Jet Blue where are youuu!!!

Just got robbed of a vacation by Spirit because ONE plane got held up and our flight was canceled. No big deal except that they could not get us on another flight for over a week - the day we were supposed to come back. They WOULD NOT put us on another airline and did not have the capacity to get us on any other flight. We planned this vacation for 4 months. Bought our tickets 4 months in advance, spent all day packing, got to the airport only to be told we were going nowhere and all they would offer us was a refund and to wash their hands of us. Pay the extra and go with a REAL airline. Not this rinky-dink outfit that must only own about 5 planes!!! We learned our lesson.

While on a flight this past evening, I struggled to understand the words being spoken by the women presenting flight safety instructions. The pilots also did not speak intelligently when explaining reason for the bumpy ride or flight delay landing. The other comment I would like to make is the inability for the plane to be landed without teetering back and forth, a very consistent event even during past flights.

Ticket to fly from Oakland, CA to Denver to babysit granddaughter. Ticket was purchased 11/21/15. I tried numerous times to check-in yesterday but their website will only let you check-in if you sign up for their promo, emails, etc and I really resisted, but then resigned myself to it and tried to log in that way to no avail. My flight left at 6:00 A.M and we left Santa Cruz at 3:45 AM, ample time but we didn't count on a fog bank at the summit. When I arrived at Spirit kiosk it wouldn't allow me a check-in...they said I was 5 min late. The plane hadn't even begun boarding... I was informed by an aggressive, officious, nasty woman that that's their policy even though I found it nowhere on their website or print out of res I had.

Flying into BWI, my flight was delayed twice! Flying home my flight was delayed 5 times and finally left after a 5 hour delay!!

My direct fly from DFW to New York was cancelled, and I have to take another fly 12 hours later and stayed at the airport overnight and take another fly the next day back to NY. My ticket was $137 and my small carry on was $110 (free all other airline). SCAM... SCAM... SCAM... PLEASE BE AWARE, a lot of the round trip ticket on the market now is: ONE way with ONE airline and ONE way with Spirit Airline because you have one free carry on with any other airline and YOU WILL HAVE TO PAY $55 with Spirit Airline AT THE AIRPORT. LOOKS cheap until you get to the Spirit Airline counter. Consumers... You are warned... Do not fall in the trap. It will cost you. Your direct fly will become one stop +one day delay fly. Plus stay overnight at an airport fly. That was my horrible and costly experience.

I do not know any other industry that can operate like this one. You buy a ticket for travel. They cancel the flight for "crew delays" and offer only one option: flight tomorrow am. What other business can ask you to pay for their services and not provide the services requested? Oh, maybe the health market!

My flight (329) was scheduled on Dec 24 at 9.15 pm to Dallas, and we formed a line to board. Then we were told that our flight was delayed and the same flight was boarded with LA passengers! We are still at the airport today, Dec 25th, 2015.

I was trying to add a carry-on bag before my daughter's flight and the system said "adding bags was not an option any longer". I'm pretty sure it was because they sold her ticket. The passengers were not even boarding yet and they told her she could not board when she tried checking-in. I even tried connecting with their management and no one will get back to me! Date of problem: Dec. 22, 2015. They also changed her flight time and gate about 1 hour before the flight. They made the flight earlier and so it was not possible for her to get on her flight. They were not going to try to find her a new flight or even give us our money back so that we could find another flight for her the next day.

Since when doesn't one airline move your bag to another? Son has to get bags recheck and go through security again. INSANE. No way he can make flight. Rebooked and cancelled return. Cheap/ vs what the hell/

My flight was supposed to leave at 7:15am. After checking in my bag (for a hefty extra fee) THEN BEING TOLD I HAD PLENTY OF TIME, they left me. At 7:02 the gate was closed and my ticket was ALREADY sold to a standby customer. My bag left but they left me at the airport. When you go cheap this is what happens.

I looked up round trip tickets. My dad signed-in and checking all dates, pulled up his itinerary, it's a one-way ticket. Called Spirit, spoke with MARGO who was so super rude and no help at all. Brushed me off like she owned the airline. First and last time using this airline

Hello. Hope all is well with you, because it is not with my wife and I. We were coming back from a great trip back from Las Vegas until we had encountered with your staff in your Las Vegas terminal. We had received notification that our flight was delayed an hour. We did not have a problem with that because we were notified with enough time to adjust our schedule. We get to the airport to check our bag (we paid for it ahead of time) and were informed that our flight was delayed again. We thought, Ok, not much we can do now. So we continue to go to our gate and we sit down, patiently waiting.

Spirit airline, after having changed the flight from Fort Lauderdale-Chicago, sending me and my family arrived in New York, will have canceled the flight to Chicago, leaving all passengers for Chicago in a grand panic of fear without any solution, rubbing it all and all, it does not matter if ancient times there were children or old people, not reimburse tickets, those people are the worst terrorists. We do not worry so much of the perpetrators but staff airliner Spirit for sure, excuse of why I'm writing you and who will write in all social networks. They'll put on alert all those who want to take your company. I'll put my ugly holiday had because of your company.

The worst airline imaginable! Not incompetent, but in fact, diabolical and aggressively misleading. They happily disregard your plight when they screw up! (Of course, I'm talking of the corporate entity, not of the unfortunate staff on the ground who must hear your complaints. They are also victims.) Minus 5 Stars.

Stay away from Spirit Airlines. We had a rare opportunity for my kid to get leave over xmas before being shipped on. Booked a flight for my son to visit me over the xmas holiday before he is deployed. Every other airline honors our soldiers by allotting them up to 5 bags at no charge. When my son called to find out how many he was allowed he was told none. He would have to pay for each bag. Seriously, so they can keep fares down? So I will pay their bag fees but I will also voice my opinion of them.

I had a connection flight. Both flights were delayed. The second flight from FLL to MBJ was delayed 2 hours, then another 2 hours on the runway, just enough time for the pilot himself to walk off the plane telling us, the passengers, that he could not take us to Jamaica. I was flying to Jamaica to bury my brother. The flight attendants and supervisor, Leon, had no compassion for the situation. They would not accommodate me on another airline given the circumstances, and to add injury to insult I was hung up on 10 times by Spirit customer service phone agents. I never made it to my brother's funeral thanks to Spirit. My husband and I were stuck in a FLL, had to rent a car and get hotel accommodations to get home. In addition I am still awaiting a full refund of which I have not seen one dollar.

I purchased airfare on Spirit airlines one time & to get a lower price I added a $9 fare club fee that was good for 1 year. Without warning a year later a charge of $69 showed up pending on my charge card. I went to website and immediately cancelled my account & asked for charge to be cancelled before it had completed the charge process. I was told no! The website did not explain charge would be auto renewed and did not give me opportunity to approve or cancel another prior. I have dealt with other companies and have always been given a refund when cancelled service even in auto renewal type situations. There needs to be a lawsuit against this practice!

I took a trip to Las Vegas for two days. Checked a bag, which met the weight requirement, and enjoyed my trip. Coming home, the same exact bag (WITH ABSOLUTELY NOTHING NEW IN IT) is allegedly 15 lbs overweight, and all the customer service lady can say to me is: "I wasn't there your first trip and I don't care if it was underweight then. Pay the 50 dollars extra or miss your flight." Interestingly enough, as an attorney, that kind of sounds like I was being extorted. No wonder Spirit airlines has an overall 1 star rating. They are a bunch of thugs flying tin sardine cans who are too incompetent to have a system stating how much a bag weighs at one airport vs. another.

Rude and unfriendly Staff!! Had to listen for 4 1/2 hrs of a loud hydraulic sound which the pilot said was fine but very scary noise that has not been on any other carrier. Still questioning that noise? They could at least off a glass of water or something to compensate that horrible noise. Broke my luggage, hot flight, scary landing, couldn't get off fast enough and they could offer me a hundred free flights and I would still not fly this cheesy Airline. Check-in baggage is like being raped. Don't be fooled by cheap air when you have to pay for luggage and a glass of water!!!

Spirit is a worst airline I took, and I will never take this airline again even they are free. Spirit uses $9 club to trick people. Actually it is not $9. I did not know they charge $59.99 after they charged me. I called them right away, but they told me they would not cancel it for me even I booked just in 5 minutes ago. If I buy a clothes without wearing it, I can return. Why couldn't I get my refund within 5 minutes? They put big sign for $9, but put $59.99 after all the advertisement. I guess many people will not notice it. They are the worse business I have met.

I was taking flight 630 from ORD to LGA on Dec 12, 2015. The flight got cancelled, and when reached the gate they told me, "We can not do anything, we can refund $35.00, and you can find another flight for yourself." One of the girl @ the counter said, "TOO BAD. TOO SAD." Why is this airline in business, I failed to understand.

I purchased four tickets from Colorado to Dallas. I purchased the tickets Sunday night at 11:40 pm. I called Spirit to cancel my flight reservation Monday morning, the next day. Our plans changed and we could not fly out. I just wanted a refund, not future voucher tickets. I just gave away $400.00. I feel like there should always be an exception. They obviously don't care about customers. I read reviews and I don't ever want to fly Spirit, you get charged for everything. Customer service agent was a joke and would not stop talking about their refund policy. I also talked with his manager and she was no help. Please read this and if you cancel within 24 hours you will not get a refund. Please be aware and don't go through them for a flight.

We bought a flight + rental car from Atlanta to Boston. I purchased both with my debit card. When we got to Boston we went to the Enterprise desk to get the car, and the man asks me for a credit card. I say "I don't have a credit card. I already paid for the car with my debit card." Well, that went nowhere. Apparently, it's in the fine print and the 3rd page of the rental agreement that SOME car rental companies MIGHT NOT ACCEPT DEBIT CARDS. So we ended up paying Avis TWICE AS MUCH for a rental car, but Avis takes debit cards. So when we got home we tried calling Spirit to get a refund on the rental car that we never got. It took 3 HOURS on the phone to finally get to a person who could help us, and she said we would get a refund within 72 hours. Well, that was a month ago. Spirit is a terrible company, and I will NEVER do business with them EVER again.

My family had a death. Our family book flight to Florida, they needed to go to Tampa instead of Orlando. We called and went on their website. They wanted to charge $250 online, and when I called they told me $115.00 to change airport. Again I express myself that there was a death in the family, they said they couldn't do nothing about it that was the price. So I was like "so there is a different amount from one airport than the other", they said "yes". That's ridiculous. Other airlines would have been able to do it. We book it for emergency reason also not noticing the airport till the confirmation. Again this is not right at all. My boyfriend miss a flight going to Florida that his children were supposed to be on, from Chicago to Florida, and the airlines didn't charge extra for that happening. So why couldn't Spirit do the same? And that was Southwest Airlines. So again my uncle pass away and still nothing. So I give this airlines a very poor review period.

All I have to say is don't be fooled by this airlines advertised "Low prices" when searching for flights. You will make up the difference between the low price of Spirit flights after all the additional charges they tack on when you check in for a flight. Want to pick your seat? Plan to pay $10-50 per flight. Think you'll just risk it? They book you in a middle seat keeping window and aisle seats free for people to buy. Hope it's not a full flight... Want to check a bag? Plan to pay $40 if you think ahead and check in online. Plan to pay $50+ at the ticket counter, $100 at the gate.

I am in Isla Mujeres, Mexico. I have been flying Viva Aerobus from Cancun to Houston. I paid one cheap price packed my carry-on and my checked luggage up to 55 lbs. But they no longer fly to my destination. On Spirit Airlines, I pay for a cheap ticket. Then I pay more for 40 lb luggage. Then my printer quit and I have to pay for a check-in. My wife is handicapped and may need assistance so I am expected to pay for 2 seat reservations so we can sit together. I almost expect a coin operated restroom. If I had known it would be this much problem and this much money, I would have flown Southwest Airlines.

I've read a lot of negative reviews of Spirit. I was motivated to book with American Airlines for a round trip to Chicago. I had to change days, and they wanted to charge me more to change than the original tickets (both ways) were. I threw away the American Airlines ticket and on one day's notice, booked a one-way return flight on Spirit for about a third of the price. So, if everything works right with Spirit, you have substantial savings and far more flexibility than with other airlines. Once you know what you're doing, you don't have to buy a selected seat. Just take what they give you. You don't have to print out your boarding pass on your own computer. You can check in on your smartphone and print the boarding pass at a kiosk for free. Most people carry a lot more than they need, so pack everything into a carry on and save $50 each way on a roundtrip.