Spirit Air Reviews

Flew from Las Vegas to Cancun and back. Every flight was delayed and checked bags are only 40 pounds.

Omg if you want torture then take this unforgettable airline otherwise never get tickets through them. They convince you that they are the cheapest but when you start adding carry ons then you are paying way more than other airlines. I went to visit my son in Houston and our trip coming home was a nightmare. They delayed my flight two times then ended up cancelling and said the next flight wouldn't go out until that Friday which was three days after I was supposed to return home. So my husband found another way to get me home from Dallas to Fort Lauderdale then jump on another flight from Fort Lauderdale to Tampa. I rented a car from Houston to get to Dallas, behold they delayed that flight so once again I was stuck. I waited for awhile in line and they told me to sit and wait until they could help others get on their flights because my was delayed, four hours later I was able to get in line to check in my bags.

I had 2 trips booked with spirit. The return flight from Atlantic city was 4 hrs delayed. Then 3 days later we were flying to myrtle beach. They said flight was on time. We drove an hr to the airport and 20 minutes before we were to board they cancelled the flight. They said there wasn't enough crew. Both incidents was because of crew members not arriving. I think they are having labor disputes, but won't admit it, now have been on hold for an hour to complain. Spirit is AWFUL.

What type of 3rd rate or 3rd world company is this Spirit Airlines Corp? Are you pocketing all your profits and not reinvesting into the company's infrastructure so that it can operate safely and effectively? I get the executive decision to reduce even more cost associated with running a company. But with all the other issues associated with Spirit Airlines, to remove customer service domestically which apparently has been the case for sometime now and use a call service based out of the Philippines that your customer must wait on the line for more than 60min based on my last 2 interactions just to reach a unengaged representative attempting just to get through the call as they seem to be as frustrated receiving the constant calls due to the lack of service.

Flight was delayed by 3 hours on my way to Vegas and delayed almost 2 hours in way back. Wasted so much time of my precious vacation time and they charge for everything. Seats weren't comfortable, never again will I fly Spirit or recommend it to anyone. It is not cheap, they don't have free luggage and they charge $$ there and back for luggage. Disappointed.

Horrible! I need for Spirit CEO to contact me regarding a flight Friday June 19, 2015 leaving 2:40 pm but leaving at 9:01 pm.. I daughter had to meet up with her advisor and my hotel will be cancel and I still have to PAY!!!! Very upset of this horrible service.... I want a refund and to be compensated for time wasted at airport (7 hrs wait). Someone needs to call me.

I'm doing a friend a favor by meeting her child off a flight and accompanying him to the gate of his next Spirit flight. I was skeptical of the arrangement since I have no patience with low fare airlines - would rather not travel at all than fly with companies who think a bit of trendy marketing can make up for treating customers like lemmings. So here I am trapped in the airport with a minor - Spirit are short of staff therefore must wait for incoming staff. 3 hour delay for now.. we'll see. It's clearly not an isolated problem since all their flights from this airport delayed. They have trained ground staff to give bland poker faced replies which do a shocking job of hiding their 'I really don't care' attitudes. Please consider NEVER using this wretched profitable but dehumanizing company!!

Booked a roundtrip from ATL-LIMA which had a connection on Fort Lauderdale to continue to LIMA. ATL to LIMA on 06/17/15 got cancelled for no reason, and I was notified only a few hours before. I managed to get a ticket from Delta to fly to Fort Lauderdale so I would not miss my 5:00 pm connection to LIMA since I had a domestic flight already purchased from LIMA - AREQUIPA (through a different airline). Spirit said the 5:00 pm connection to LIMA was not cancelled, so I flew with Delta only to get to Fort Lauderdale and the 5:00 pm flight was cancelled. Spirit refused to get me in any other flight and I had to wait until the following day to fly which is today 06/18/15. I am still waiting, because Spirit keeps delaying and canceling their flights. I lost my connecting flight from LIMA - AREQUIPA and I already paid 180.00 which I can't get any refund back. And now I have to purchase another domestic flight to get to Arequipa which now costs about 251.00.

This was our first ever experience with Spirit airlines. Just after we booked our tickets, I wanted to check the reviews and all of them were negative. Me and my husband still went ahead with it. We booked a flight on June 18th to Miami for 10.00am. We got a mail at 06.00am saying flight has been canceled. This is the worst way of informing your customers just before they are about to board your flight. We had to cancel all our bookings in Miami to overcome this and not to say the vacation was ruined. Am not really sure why am I even writing this review. It doesn't make any difference since I see there are 1000s of bad reviews and nothing is being done to shut down this scam airline, leave any expectations to improve it. I wanted to give 0 STARS!!! Shut it down! I will never ever go again with it.

I will NEVER FLY WITH THIS DISGRACE OF AN AIRLINE AGAIN. IT SHOULD BE CALLED SPIRIT CRUSHER. No customer service. Was only refunded half of our fare for our flight that was cancelled from San Diego to Denver due to "weather", but I smell a rat. I highly doubt this to be true, seeing as no other airlines cancelled any of their flights from San Diego this day. When I asked about this issue with a woman on the customer service line, she danced around my question and would not answer it. The next flight available was 3 days later with this stupid airline.

Flight at 1:36pm was delayed twice until 6:30pm. Then that flight was canceled. Waited at Spirit check in for another flight only to be told I may be able to board the following day at 1:30pm. No further accommodations such as hotel, available. They told me to sleep on the concrete floor in front of checking until my flight at 1:30pm the next day because I had check on bags. I WILL NEVER FLY spirit AGAIN!!! I WILL TELL EVERYONE I KNOW NOT TO FLY Spirit!!! EVER!!!

I was going on vacation with my whole family on Spirit Airline from Houston to Baltimore and then from there to Cooperstown for my son baseball game. Everything was plan - hotel, rent a car, airline tickets - all was paid advance. In Houston we got boarding passes - three bags was booked. Half our family got into the plane. When my turn came the lady at the Spirit counter told me that "Your boarding pass has security check mark." She call TSA and found that TSA has miss my security checking in process so I has to go back for clearance. It was not that far. I run back, got it clear, came back - airplane was still there. Door was close.

Flight booked on May 1, 2015 and on the day I was supposed to leave (3.5 hours before) I got an email notification that my flight was canceled due to weather. Waited on hold for 1.5 hours (long distance) and finally got someone who ended up sending me back to the phone loop since I was asking pointed questions about getting my money back. Waited on hold for another hour and ended up hanging up. Now I have to rent a car from MSP to Texas for my family vacation since my money is tied up on the tickets I purchased and I lost 2 days from having to drive. Grrrrrr... big ** for this company airline!!

4 of us left Boston on June 13th 2015 to fly to Las Vegas for my grandson's wedding. The flight was diverted to Ontario, CA due to what the pilot said was a storm over Vegas. Those who were in Vegas said it was a 5 minute rain storm. We sat on the tarmac in Ontario for about 3 hours while the pilot filled out paper work etc. We got to Vegas too late to pick up the car we had paid for so had to take a taxi to the hotel and arrived there at 3:30 am. Coming back from Vegas we got to the airport at 8pm to get the 11:10 flight to Boston. This flight was delayed for 4 hours with no explanation so we sat in the airport for 7 hours before we took off.

I wish I had good things to say... but flying with Spirit Air has always been very bad experience. I've seen them treat people very disrespectfully (especially the elderly) and on numerous occasions I have written them to document it. We also had a daughter that we bought the flight insurance for because we thought her plans might change - it was completely worthless. When we tried to change the return ticket they wanted to charge us $100+ dollars, it didn't matter that we had the insurance.

FIRST OF ALL YOU GET WHAT YOU PAY FOR. We had a 1 stop 1 hour layover from San Diego to Dallas. We weren't supposed to change planes it was just to pick up others. We had to exit plane and get luggage which we didn't understand and then when we walked out our flight was changed to a different plane and a 2 hour delay. When we get to new terminal the perfectly good plane we were on was taking off to Chicago now. And they was putting us on a broken down plane. 4 hour delay while they fixed this plane. We were never told why we was taken off a perfect plane and put on a broken one.

My flight was delayed for over 7 hours! Reason? They had no pilots available. And it wasn't just my flight delayed. As I sat waiting, other flights were delayed or altogether cancelled. The staff were very rude and so unprofessional. They didn't even want to issue a food voucher for the inconvenience (although they are required to if it's over a 4 hour delay).. I will never fly this airline again. Cheap isn't always the best way. Take it from me, I learned the hard way. Take your business elsewhere.

Purchased a round trip to California. Once in California the flight was canceled without warning or notice to me. I find out once I get to the airport. I am not able to get a different flight until a week later. "I will take anything," I told them, "Re-route me to wherever and layover...I don't care. I just need to get home." I was told it just can't happen. I was told that I can get a refund and that would take a week to process. I paid $600 on the spot at the airport for a trip back on American Airlines and was out of California within the hour. Round trip on American to start with would have been $400. I paid $300 to Spirit and they refunded me back $100.

The flight was cancelled due to lack of staff. We were not informed until 6 hours later. Some passengers received a food voucher and 50 dollars towards their next flight. We were told to go and collect our luggage and they would accommodated us on another flight. That did not happen. We were told the flight was cancelled due to climate which was a lie. This caused an out cry of yelling and cursing. One person was almost arrested, the only reason that person was because the incident was being recorded. This was the worst experience I've ever had. The airline needs to be closed. I am surprised with all the consumer complaints and lack of crew that they are still in business.

My flight was suppose to leave at 3:34 pm. I got to the airlines 3 hrs early. I observed irate customers while seating. There was so much confusion. Most flights were delayed then canceled. Security was called several times. I had an important affair I could not risk the delay or cancellation which I was told right away from my boarding pass there would be a delay. But no one could tell me how long the delay would be or the next flight status after waiting 3 hrs. I inquired but could not get an answer on the plane status.

THIS IS THE WORST (Yes I said WORST in all caps) AIRLINE COMPANY EVERRR!!! Today my flight got canceled to go back home to Houston IAH from Los Angeles LAX because of severe weather. So we had to wait in a line for about 2 hours!! Then when we got there they said "You have 2 options - take a flight tonight with a non direct flight (Which I have never booked EVER) which has a 5 hour layover" which we said no. Then they said "Or you can go tomorrow morning," which we had no problem with but they said "We can't give you an accommodation" which is $210 down the drain. OMG when will they learn!! Even worse the supervisor had no respect and was very and I mean very unhelpful due to her being rude and not having respect. She had at least 3 people before us scream at her. I would try to give no stars but that isn't allowed so whatever. Her name is ** - the supervisor at Spirit Airlines LAX.

Cancelled flight. Next flight 1 week out! Other last minute air fare 3000.00! Stop these thieves!

Thanks for taking my money. I really appreciate it (Sarcasm sign). This has been the absolutely worst airline/company to do business with. It is no wonder you have the worst ratings. A 2 out of 10 is NOT something to be proud of. Holding a credit hostage is not an honest thing to do. Charging cancellation fees, fine, but only letting the credit be used, and putting an end date on the credit is a terrible business practice. It is a tremendous shame I cannot report this airline to someone that would do something about the unethical and horrendous business policies and practices.

13 hour flight delay with very little updates. Gave us a food voucher ten minutes before we had to get on plane. I understand pilots need to sleep and thanks for that safety but how do they not have back up pilots.

Spirit Airline is a joke and should be a disgrace to the airline industry! The waiting time was ridiculous trying to check a bag in, because they did not have enough employees to handle the customers leaving from DFW. RIP OFF: $50 for a check-in bag, compared to other airlines. $3 for a bottled water! Card only, no cash. No complimentary water. Some seats don't recline! You have to pay extra for ones that do.

THE WORST AIRLINE EVER! I don't usually fly with this piece of crap airline, but my cousin was a member so we got our tickets through this crap airline. I was stuck in New York an extra day because my flight was cancelled due to "The pilot was a no-show" which is complete BULL because ALL airlines have a back up pilot, and 2 other flights out (one to Chicago and one to Vegas) were cancelled also, (for the same reason, "Pilot didn't show up") - the customer service was awful. NO ONE apologized for the inconvenience and NO ONE showed any empathy towards about 15 other people and my frustration. If our flight was cancelled, they tossed us over to the side and continued to help others. HOURS went by, finally after 4-5 hours of waiting patiently with no verdict on what they were going to do with us, we decided to start asking questions and demanding some answers.

The worst experience ever! Today June 15th was a bad weather day in Chicago O'Hare. The way Spirit handled it was just unacceptable!!!!! We were supposed to leave Myrtle beach, SC at 3:04pm, and with a 2-hour fly, be back home by 4:15pm (difference in time). Around 1 pm I received a notification, that our flight will be delayed 31min. Ok, there is no reason for me rushing to the airport knowing that the flight is delayed and be stuck there with my 6 y.o. son. We arrived for check-in at 2:40pm (remember, flight now should be leaving at 3:35pm). So the supervisor of the Spirit desk, tells us, that there is no way we will be on that plane now, because they closed registration and our boarding passes cannot be printed anymore.

I made change to another date, within 5 minutes cost me $60. Fare is lower than the one you booked, they won't refund. Get away from these **.

Ok so when I left Baltimore the agent told me to pre check my bag and save money. Ok I do that, get to the airport I still get charged an additional $25 claiming my bag was overweight. How is this possible. The same things I came with is what I was leaving with. Then my departure flight was 2 plus hrs delayed because they couldn't find the 1st officer, same thing when I flew out but only delayed by 15mins... This is ludicrous.

I have flew on Spirit Air a few times and each time my flight has been delayed. This time it was canceled after making me wait for 5 hours. I had to be at work the next morning. They had zero flights till tomorrow at 9:30. Seriously? So now I miss work and wasted my night. I gave them the benefit of the doubt and flew this time, a huge mistake obviously. This is the last time I ever get a ticket through Spirit. You need to change your slogan to "less money more problems."

As I type this, I am stranded at O'Hare because they cancelled our flight home due to "weather" when it was just lightly raining and the weather where we were headed was fine. No explanation, no apologies and instead of automatically putting everyone on the next flight out, it was a free for all/scramble to the ticket counter as seats were on a first come, first serve basis. Other Spirit flights were leaving around us, so it definitely was not a weather-related cancellation. I spent an hour on hold trying to speak to a customer service rep, and when I did he only spoke over me and interrupted me the whole time. I advise you not to fly with them, save yourself the time, money and effort. I feel like I got scammed. Not worth it. HORRIBLE, HORRIBLE COMPANY!!!

My wife, sister in law, and daughter carved four days out of their busy schedules to get together. My wife and sister in law were to fly Spirit Airlines from MSP to Denver today. Spirit cancelled the flight due to "the crew timed out." This is completely predictable and unacceptable. The next flight that Spirit could offer was on Tuesday. Fly to Denver on Tuesday and back on Wednesday. Some vacation. I printed the boarding passes at 9 AM this morning and all was well? When we arrived at MSP at 12:30 PM and saw the cancellation via the departure screens. Zero communication from Spirit. They have our email address and phone number.

I recently flew spirit airlines from Cleveland going to Las Vegas. June 7th 2015. First of all, the flight was delayed over an hour leaving Cleveland. The flight did not have WiFi, nor did they offer complimentary snacks or drinks. A cup of coffee cost $7.95, prices were ridiculous. They did not show a movie for a three hour flight. They charge customers for every little thing, like baggage charges are simply a ripoff. On the way home from Las Vegas, there was a three hour delay coming home. This airlines is the absolute worst and I would never recommend this airline to anyone unless they are desperate. I think people need to boycott them until they go out of business.

FIRST TIME LAST TIME Spirit Airlines. Purchased 2 R/T tickets to Jamaica from Ft Lauderdale for $526.00 for Anniversary. When I went to get boarding passes the day of flight was informed I needed to pay for seats if we wanted to sit together, so another $80.00. Then you need to pay for luggage, they charge for carry on. So my seats and 2 carry on and 2 checked bags came to a WHOPPING $412.00 extra. If I would have had time, I was so aggravated I would have told them to STICK IT. NEVER AGAIN. As we were in line coming back several people also mentioned NEVER AGAIN. STAY AWAY, VERY FAR AWAY.

My daughter was traveling alone for the 1st time. She's 18. She was there at the airport on time. Spirit airlines cancelled the flight, left her there, no help! They told her "go home come tomorrow." She was alone at the airport, no car and scared. They didn't offer her vouchers for food or nothing; no hotel nothing. She had to stay at the airport floor. They are very irresponsible. Awful customer service. DO NOT FLY THIS AIRLINE! I will never forget this nightmare. Horrible experience.

I normally don't write reviews but you can imagine how frustrated I am, if I'm here. How does this airline even exist? First time I heard about this pathetic airline was when my brother first used it. He did so the first time too. And he told me they charged him $55 for carry on EACH damn way and had no mention of it when he bought the ticket online. A surprise!

Flight from ORD delayed 40 min to even board. Status still read "On Time." Boarded then waited another 40 min. Then they charged for water. Left MSP with 8 coworkers headed to same destination. They are all gone and I am here waiting for Spirit. Checked in 3 hours early and flight status was already delayed. Now delayed by an hour. I will never book them again. I don't care how much lower they are. I will pay for reliability.

This airline is the worst in history. I flew from Ft Lauderdale on May 18th to San Diego for a job interview. It was a one aircraft flight, but we stopped in Houston to pick up passengers. Once I arrived to San Diego, the baggage clerk advised me that my bag didn't arrive with me so I filed a claim. A week after my arrival, Spirit was still unaware of the location of my military bag. San Diego office called and sent several emails regarding this matter to Ft Lauderdale location; however we were unsuccessful in reaching the Ft Lauderdale location.

I wish I can leave this horrible, horrible airline. Zero stars rather than the gracious one star I was forced to leave them. I purchased a $100 flight to Las Vegas, like everyone else I realized it was a scam when I was informed that it would be nearly $100 for carry on and checked bags. I found this out when I was calling to inform them I needed to return one day earlier, or at least a few hours earlier because of medical reasons, they told me that would cost me $120. So for a $100 round trip flight to Vegas it is going to cost me and my wife well over $500 total. Also do not call them because they charge you a toll. AVOID, AVOID, AVOID!!!

Paid for our seats the first time via mobile. Didn't know we had to pick seats from PC instead of mobile because these days, you can do anything via mobile. After they charged our card of $120 for seats and luggage, it said we didn't pick seats. So I called customer service and the lady had a nasty attitude and told me they can only give me air credit because I didn't use my PC to pick seats. After arguing with her she finally refunded our money and we had to pay again for seats. Now, we are at the airport and we were supposed to board at 10:48am. There was a delay. After they called the gates they told us we have to sit back down because they had to check the plane for something. Another delay! Already had a bad experience with them and I haven't got on the plane yet! Never again!

I booked 4 one-way tickets with Spirit from FLL to LAS. The ticket was NOT cheaper than other companies, and price was not the issue for me. As a matter of fact their ticket was $12 more expensive than JetBlue but I took them because they had a direct flight. We arrived at the airport to pay an additional $40 a luggage X 2 = additional $80 for the 4 of us. Then, we board on flight and were shocked to find out that WATER cost $2. Disgusting and greedy company with poor customer service, tight seats and annoying rules. If that isn't enough, I come back from the flight to find an additional charge for $100 on my credit card statement from SPIRIT AIRLINES! I call them and being told this is a valid charge since they had my CVV code yet they are unable to provide me with any information as to what it was paid for.

Well after expecting a short layover, we're now told the flight has been delayed for 4 hours because of weather. It rained about 30 minutes in Atlanta. What weather delay? I bet they don't have that many planes. This is after all the hidden fees they proclaim they don't have and the employees have a "Oh well" attitude. Sure there will be more coming. Complaint with BBB is next!

I will never ever pay for Spirit or will I ever deal with SPIRIT AIR again! I will make sure I make as many post and complaints about Spirit! Not only were the charges for carry on ridiculous and checked baggages. I went to check in online and was not able to pay the $30 initial fee for the 1st baggage. As I call and waited on phone for another half an hour on the second day, my fee for the baggages went up. As I am typing right now at 55 minutes on the phone with a Spirit representative who has put me on hold numerous time because he has not supervisors or managers available to talk to. His name is ** and he said his work ID number is **.

WORST AIRLINE EVER! Booked thru CheapOair and thought $117 rt was a great deal from Chicago to Ft Lauderdale. Shall I laugh now, again? Unbelievable! Not only do they tell you your bags will be 21 to check and $26 for carry on, it's actually only if you are in the $9 club (worthless also) ALL AIRPORTS charge their own fee due to Spirit's money hungry tactics. $30 in Chicago and $55 in Florida! Wait, check in online or its $10 pp. Don't want to be apart from your spouse on the plane, pay for seats from $10 pp to $25 a seat! Got charged for my bag being slightly over too! Ha! They couldn't eat that at least could they? NEVER ever again! Any airline is cheaper when you add all they charge. Biggest scam ever! Just got back from Vaca on June 3rd 2015...be smart, don't fly this airline.

We had 4 tickets flying with Spirit, the flight was cancelled today June 08 and the next available flight is June 10th. They would not accommodate anyone in anyway. I will never fly Spirit again.

Omg!! My son made round trip flight arrangements more than 7 days before the actual departure date. An emergency came up and he needed to change it to a one way to a different city. Long story short, the one way flight was cheaper than the round trip ticket but he was expected to pay an additional $90 plus dollars OR have a $60 credit to go towards another flight that had to be used (booked) within 60 days... REALLY?? So basically he's out $207 OR subjected to pay $300 for a flight on a crappy airline. To top it off I was on hold waiting to speak with a "supervisor" for over TWO HOURS in order to get a legal explanation as to why the change to a cheaper flight "MAY BE SUBJECT TO FEES" indeed applied to that type of transaction. But of course everything was scripted and that information wasn't a part of the contents on the software.

I traveled from Dallas to NYC for a much anticipated 4 days vacation with my wife, 3 year old child and my father who is a senior citizen visiting from India. Since they charge a premium for every bag and won't allow any carry on bags, I put all my families' stuff in one bag. They lost my baggage and I am on my last day of vacation and still haven't received the bags. I call them 4 times a day and every time I have to deal with someone who couldn't care less. Now I am stranded in the middle of Manhattan with no clothes to change, medicines for my father and diapers for my child. They say since it was one bag, I am allowed to spent $50 everyday which is nothing for a family of 4 in Manhattan.

Spirit's only draw was price, they are typically the cheapest selection when shopping for flights. Upon arrival at MSP we learned of a delay, when we finally were able to board we thought we were finally in the clear to get going... we thought wrong. They got us boarded and about 100 ft off the terminal before telling us we'd be delayed another hour and we'd be just sitting on the plane. Why even board that many people only to make us sit?! Flight was terrible, turbulence was one of the scarier experiences, weather was a factor, but the large drop was quite scary.

My brother was scheduled to return home June 1st from LAX to SJO. Flight from LAX and connecting flight in Houston was canceled and no one notified us. Went to airport to find out all this. Front desk rescheduled flight for June 2nd. AFTER WE GOT TO THE AIRPORT WE LEARNED HIS flight was canceled due to mechanical problems. My brother missed two days of work all because of your low budgeted airlines. Very hard seats can't reclined and very but VERY POOR customer service. I would NEVER recommend any of my friends or families to fly with this airlines. We are a very ANGRY family in regards to your very poor service. You need to be SHUT down and I am serious.

I tried to change the ticket. On Kayak the fare was 402.00 round trip from Denver to LAX and when I spoke to the customer of Spirit, the guy told me it is 451.00. I asked him as to why he is charging me more, he said that the Kayak charges more than the Spirit. He could not comprehend after I told him that the fare is lower on Kayak. He kept on repeating himself.

1st Trip: Spirit denied my entire family (2 Adults and 3 Children - 4 year old, 2 year old, 1 year old and my spouse is an Army Veteran) access to board due to a Spirit policy that indicates they can't allow passengers to board within 10 minutes till take off (we arrived 9 minutes before the flight was scheduled to take off). This flight was on July 4th and we had to wait till the next flight out (so we spent our July 4th; celebrating my Army Veteran spouse in an airport).

Our flight was boarded two hours late. Everyone on board on a very hot plane to find out they cancelled it. Everyone had to get off the plane and get their luggage and wait in line. I was doing this with two young children. This took two and a half hours and I still never got my refund. We found out Spirit was only giving a refund for one way or a flight home four days later. To get home we were out $1200 due to a hotel stay and an expensive ticket to get home to my third child. Never again!

I book a flight for 7 people to fly to Las Vegas on May 31. It got cancelled and we re-booked it the next day. However, it cancelled again on June 1st because they do not have pilot and crew member. Cancelling the flight two days in a row and refusing to give any kinds of information is very frustrating. They have the worst customer service because they were so rude. :((( I spend so much money on taxi going back and forth to airport to times.

I was charged 10 dollars per seat because I picked out seats. I was never given the choice to not pick out seats... and doesn't pick out seats??? You pick out seats when you travel... this is normal because you want to sit next to your loved one... so stupid and misleading... I WILL NEVER FLY THIS AIRLINE AGAIN!!! And after waiting on their misleading 1 800 number... that is 1801... nice one Spirit... the customer rep put my phone call back to the introduction to punish me for my grievance.

Made flight. Had to change flight. Invested over 1 hour trying to communicate with someone with zero IQ in Philippines. Separated reservations, I was told, and switched to put our daughter with my wife. Today while leaving for my flight to Bogota, I called to determine why I never received the email itinerary of my wife and daughter. After investing another hour with another mental level "repeating over and over what they see on the screen without any brain analysis" I learned that the first reservationist never made the changes and the operator just kept robotically kept repeating that the time and change was never made and that i'd have to buy another flight to put our daughter with my wife! The worst level of thought process! Even after admitting that it was obvious that it was an error by Spirit operator she said, "if you don't buy another ticket, your daughter can't fly." So I did. A raping and no recourse. NEVER FLY SPIRIT. DON'T DO IT!

This was my first experience with Spirit Airlines, and it will be my last. This is the WORST airline I have ever dealt with. The customer reps is beyond rude. Not to mention they nickel and dime you. They charge $100 to bring 1 skateboard. I wished there's a way to put negative star.

Flight was cancelled so we stood in line 5 hrs to finally talk to someone. This was after having already been at airport 6 hrs. No compensation except $7 food voucher (price of an inflight coke). Website does not have any customer service links or any way to complain. Would never use this airline again.

I don't know if I am more upset with the fact that as a consumer I am disregarded as not important enough to be treated with respect or the fact that seeing all these complaints, nothing is being done! So what are you doing to fix this very bad situation? They advertise cheap prices then hit you with hidden fees. What are you doing? I understand customer service is an attitude and not a department, but their attitude wouldn't be tolerated if any of you that work with the Consumer Affairs department were treated that way...I can guarantee you that! Please stand up for the consumer!!

Got message from airline that flight was delayed by 5 hours. Two hours later checked online again and found out that flight had departed. Are they joking? What is the point of sending a message like this and then revoking it? Of course, this is Spirit so you can't call in to customer service without them charging you for the phone call. I will never fly them again, nor should anyone else. This is a scam operation.

Starting with booking the flight I purchased a ticket not knowing that Spirit charges you, after you have already paid for your ticket - for your seat. Not sure how it is legal to sell an airline ticket without somewhere to seat being that you can't ride in an airplane without sitting, but hey, they hooked me with their low base price and the seat prices weren't terrible so I kept on booking. Next were the outrages bag fees for not only checked bags but ALL carry on items as well. That's phase two of the Spirit airlines scam. Then came the check in at the airport where I waited longer than I think I have ever waited to check in and check bags and there were literally less than five people in front of us in line.

One wheel half-broken off luggage, another wheel got bent inward, must be that the luggage had been dropped to the ground wheel first. We didn't pay much attention as we were eager to be picked up by relatives in a very crowded airport during holidays, only to find out the damage a few days later. I looked up online and their site says "needs to file a claim within 4 hrs", so I didn't bother to call.

I flew from Denver to Chicago. I used to fly Spirit constantly and it was great. On the way in we were stuck on the runway for 30 minutes, then leaving they changed the gate 3 times without updates, boarded us late, walked us outside in 40 degrees to get to the plane, and triple booked a seat, causing further delay. They also never changed the online status to delayed, making it look as if we were leaving on time when we were 25 minutes late. I will never be flying Spirit again, no matter how cheap.

Everything about Spirit Airlines is horrible. Don't waste your time or money. Hidden fines. Horrible customer service. I don't even see how they even still have customers. I hope they go out of business soon & very soon to save people the trouble.

Mistakenly booked a trip thru Travelocity. Contacted them and explained what happened. They said "no charges had been processed and cancelled everything promptly." They instructed me to contact Spirit Airlines directly. Called customer service, and was on hold for over an hour. Agent said I had missed their 24 hr window and there would be no refund. Asked for a manager and was told they would call me. Still no call, and absolutely no "customer service"! Worst airline I've ever dealt with, and I've never been on one of their flights. They could learn a lot from Southwest Airlines!

I flew from Las Vegas to Houston. We had 3 gate changes during a midnight flight. Not to mention the one and a half hour delay. The best part is, Spirit only accounted my miles from Vegas to Houston, and not from Houston to Vegas. A week after the trip, my accumulated mileage still shows 1,222 miles only. The seats can't be reclined and are very stiff; horribly uncomfortable. Yes, it was cheap, but I think that's what you get for what you paid. I found a customer service number online but you can't ever talk to an actual person; it is a fully automated phone system. No email address or contact form on their website either.

I took a flight from Minneapolis Minnesota on the 27th of May from Little falls Minnesota to Baltimore Maryland. I booked my flight online. After completely booking my flight and receiving the itinerary, finding that they had put the wrong dates which I booked from the 27th of May to the 29th of May. They charged me a 35.00 booking fee to change the dates to my original dates that wasn't my fault in the first place. On the 27th of May got to the Minneapolis airport at 3 pm. My flight wasn't supposed to leave until 4:46 pm. My flight had gotten delayed until 7:04 pm. I was going to Baltimore because of a death in my family.

I purchased a ticket from spirit airlines to fly from NYC to Detroit, but due to a medical emergency that required me return to NYC before my departure day from Detroit, I called Spirit airlines to see if my return day could be changed. The agents I spoke to were completely rude and they were constantly hanging up on me and when I asked to speak to a supervisor or manager they told me none was available. I kept on calling back throughout the entire day to no avail. I eventually cancelled the flight as I was getting nowhere and there was no way I was gonna miss my Doctor's appointment.

On May 12, 2015 - in Houston we were denied boarding on flight 488 because it was less than an hour before take off of an international flight. This was due to misinformation we were given at the New Orleans Spirit Counter. They told us that we had to disembark on previous flight 657 (MSY-IAH), retrieve our luggage and check back in. When in reality, they could have put a "transfer" tag on it and it would have traveled with us onto Cancun. WE even tried to scan our passport in the Kiosk (which would have been before the deadline to check in) but it wouldn't scan our passport. So, after a few questions they realized they gave us misinformation in NOLA but the quickest they could get us to our destination was two days later! I have reservations, excursions set up in Cancun, we needed to be there that day!

I had a scheduled flight at 1:50 yesterday. There was never any announcement about the two delays or the subsequent cancellation. The board continued to show 12:50 and when I asked, I was told that the agent hadn't had time to check and the board wasn't updated. I got email telling me to check status and I found cancelled. I was told that was no other flight available and I could apply for refund. I booked $519 flight on US Airways and left. Today, when I reached Spirit after approximately 45 minutes on hold, I was told that I would receive $79 refund ($53 flight plus $26 carry on fee) for one leg of trip that cost me over $388. Taxes and other fees they charge are apparently retained by Spirit. Is this legal? I will never fly this airline again and I am also posting on TripAdvisor and any other site I can find!

First experience with Spirit. Flight was delayed departing Denver. Return from O'hare on a Monday, was cancelled after 2 hours of delays. We were informed thru the delay there was a weather delay. After cancellation, we were told the first flight they could get us on was THURSDAY!?!?!? Reason given was not enough crew. For the aggravation, the tight seats, we will never fly this airline again.

Riding Spirit Airlines is The worst flight experience I have ever been through. I actually arrived to the check in 4hrs before my flight departure time and somehow the slowest and dumbest airport staff still somehow made me miss my flight even after the flight was delayed twice because of the incompetent staff they have working for them. The Atlanta Spirit supervisor was so stupid that he booked me a flight to Fort Lauderdale, only to have to spend the night at the airport, and catch a flight on Delta from Fort Lauderdale back to Atlanta, then from Atlanta to my final destination Santo Domingo which makes completely no sense at all! So I was basically left stranded at the airport for over 32 HOURS for a flight that I came 4 hours early to! Just horrible!

We were to fly out of ATL to DTW at 300 and we kept getting notices of a delay. Finally at 600 the airlines cancelled the flight and no other flights until two days later. Every other airline was flying. This is the second and last time this happens to us.

After being delayed several times they cancelled our flight. It was mechanical and they would not even help us rebook. They told us they don't have anything until 2 days later. Hotel expensive at my cost. The lady at the desk rolled her eyes like if it was my fault! Just very disappointed. The situation could have been handled differently if they really valued their customers and had true customers service. I purchased seats and got downgraded and no refund. In order to get home I had to stop at 4 different airports.

I wish I could give negative stars. Was booked for a 9:55 flight out of O'Hare. As it was not listed on the departure screen, I looked up my flight status online at the airport. Although I have an account and my contact info is listed in their records, no email, text, or call had alerted me that my flight had been delayed until nearly 1am. I watched multiple flights ahead of me leave (delayed as well). Then after having waited at the airport for the flight, 1am came and no boarding call. There were over 100 of us who had waited patiently and then an announcement was made that the flight was cancelled. No explaining. No concern from the employees. Just instructed to go to the ticket counter. We all went and the customer service skills of the staff were abysmal. They were quite rude and non-understanding of the significant problem this posed for many distraught passengers.

Flight cancelled. I called Spirit customer service and explained I had taken a week off from my job, planned this vacation for months, and I had no days to spare. I was not given a flight until after my caption was over. Needless to say, my hotel was nonrefundable, shuttle lost one way, and I paid for my dog's kennel for a week and he had already been dropped off. This airline needs to be shut down. I lost so much nonrefundable money. I would have been better catching a mule ride to Vegas. At least it's reliable. I will NEVER use again. NEVER VERY DISAPPOINTED. This is a sorry airline.

Worst service I have experienced. Flight was cancelled after waiting for 5 hours. Not a big deal, but customer service treated everyone waiting like criminals and were extremely rude. No explanation except weather which was a false statement. They did not help out with finding other flights or offer any assistance. My refunded ticket will not give me funds for 5 to 10 days so they can collect interest on my money they stole from me. I will spend as much time as possible to shut them down.

I booked a direct nonstop flight and upgraded my seats. My return flight was cancelled and now I'm in coach with a 1 hour delay in another city. The airline has REFUSED to comp me for the extra money I paid for the direct nonstop flight. After 45 minutes ** at customer service agrees to refund me for seat upgrade but refused me a supervisor and refused to comp the other expenses. I will NEVER fly with Spirit again. So disgusted.

I arrived at 2pm to be ready to fly at 4:38 Dallas Chicago. The flight had been delayed now for 7 hrs and 20 minutes. When our flight finally arrived, an announcement was made that we have to wait another hour for a flight from Houston TX with 20 passengers that needed to be on our flight. Now... we had been waiting for close to 8 hrs and we still need to wait for them!!

My wife, child, and I flew on Spirit for the first time. If you are taller than 5' 9", then good luck fitting your legs in front of you while seated. We were assigned to the second row which has ample leg room. We thought "Great!" A lap child and a diaper bag, we needed the extra room. The flight attendant then comes over and tells us that children can't sit in the first two rows due to inflatable seat belts. Wait!, it's safer and kids can't be there? Then the pilot was almost 50 minutes late for take-off. Not to mention the $80 for two small check bags we had to pay each way. Screw this airline. We will never fly this airline again. I will pay the extra hundred and fly Southwest.

We went on a trip to MX the day that we were returning home, at the Cancun airport Spirit Airlines advised us that instead of getting home on Sunday May 10, we would be traveling on Tuesday May 12, 2015. We had to get a hotel for two nights and spend money on clothes, because we packed light. Spirit did not compensate for anything at all. The airplane seats very uncomfortable, on our flight Cancun via Florida there was an awful smell. We didn't know if it was vomit, or the bathrooms, but it was intolerable, the smell kind of went away at 38,000 miles in the air. We will never fly again through Spirit Airlines, or recommended to anyone, only 40 LBS of luggage, and you had to pay for "everything", no drinks or snack unless purchased, and no compensation for the two extra nights we had to stay there.

This is the second time I've had issues with Spirit airline, first time they booked me a 7 AM flight, when it was supposed to be 7 PM. Put it on the phone, guess that's my fault. They really don't care about customer service at all. They're cheap flights motto, it's total BS. Saw smug jerk at A 7 AM flight, when it was supposed to be 7 PM. Put it on the phone, guess that's my fault. They really don't care about customer service at all. They're cheap flights motto, it's total BS. Jerk smug attendant charged a woman 30 bucks or so for a tennis racket, says it was too tall. He ballasted on the racket handle lengthwise and said "It doesn't meet our requirements," I said "That won't even sit like that." Dude said, "Are we going to have a problem? Do you want his flight?" Snap back to the woman and said "If you want to be on this flight you need to pay for this racket or throw it out."

Spirit Airline is the worst. Got charged for every single items. This is the first and last to fly Spirit Airline.

120 for modified ticket? And was giving the wrong estimated!!! Long waiting time over the phone. Their customer service is horrible, full of crap. I would never ever use their service again in my life!!!

When my daughter handed in her ticket she was told to sit in an area and wait for the flight to be called. Her flight to Vegas 5/21/15 was not called nor was she paged to board the flight causing her to miss the flight. She had just graduated college the day prior and was treating herself to a trip to Vegas. The counter help was rude and didn't accommodate her. They gave 3 other people standby tickets and not her. They lied to customer service and said that she refused to take another flight which was not true. After spending 7 hours at the airport, my daughter decided to cancel her return flight and go home due to stress and exhaustion. She was offered a credit, not a refund. She didn't want the credit as she'd never, ever book a flight with Spirit Airlines. This was such a bad experience with the airline and it's unfair how they took her money and she's out of a trip. Thumbs down to this airline and their customer service.

Yesterday morning my parents and I took Spirit from Houston IAH to Chicago ORD. However, my luggage never arrived here in Chicago. We went to the luggage office at ORD and they assured us that they would have the bag delivered "within 24 hours." It has been well over 24 hours and I have not heard from Spirit at all about my bag. We have tried calling both the corporate number and the ORD Spirit office numerous times and have gotten little help. I still have not received any update whatsoever on the status of my bag and neither numbers have warranted an answer all day today. Honestly this is the worst customer service I have ever experienced and I am amazed at how negligent this business is towards its customers. I will definitely not be flying with Spirit ever again.

Do not sign up for their $9 fair club. They don't honor any of their claims at the gate and you cannot speak to anyone on the phone. Then they renew your membership without notification for an additional $69.95. These guys are a rip off.

It was my second flight with Spirit after the first one went very satisfactory. Their booking website leaves something to be desired regarding intuitiveness. I could have sworn that I booked checked bags and they appeared as carry on -- which could not be changed after the fact. I was so irritated in dealing with their drones at the customer support line, that I completely overlooked that not only this was wrong, but the departure time was also wrong. I would never have booked at 11am flight in a million years -- should have been 9:55pm. I am a online systems veteran of 30 years and I know how logic can fail in web applications.

Booked trip to Chicago from Latrobe, Pa in April. Tried cancelling next day, they wouldn't let me. So went to airport month later for my flight only to find out they cancelled because no crew. No sorry..or hotel etc. Got email from them saying, "Did you forget something? You almost missed your flight (just kidding)!" No compensation, nothing at all. Unprofessional!!

I have bought round trip ticket for a good price from Chicago to New York. On the way to New York we were kept in the plane for 2 hours to take off, the reason "fog and bad visibility in LaGuardia, NY." So why are we kept in the tiny plane? On the way back to Chicago just the next day I got an email around 5 from Spirit saying that there are changes to my flight. I click to check my flight status and everything looks fine, on time, but just gate changed. I couldn't check in online for some reason but it gave me a document to print to show to Spirit agent not later than 9:10 pm.

I paid extra money in case I had to change flights. When I changed flights, I was still charged $120.00, they claimed it was a flex charge. Which I did not see when I purchased the ticket and the extra to change flights. Spirit's job is to charge you for anything and everything they can. They make no sense and treat customers bad.

This was the worst airline experience ever. Flight was late 2.5 hours and we were left without any information. Nobody cared to give us any information. There was barely any crew there! Finally we got on the plane and my husband and I were separated. When I complained about my company (two young guys watching porn) I was told to deal with it! Flight attendants were rude and didn't care about their job. It's not even "you get what you pay for" case, cause tickets were expensive and we were charged for everything on top, carry on, seats.... Don't flight with Spirit airlines!!! You'll be better of with anybody else.

We traveled Spirit Airlines May 2015. Hidden fees are not mentioned until booking. The bag weight is 40 lbs., was not mentioned to us during booking. Extremely chaotic. We overpaid and then were expected to purchase flight snacks.

Spirit Airlines is the worst I've ever come in contact with. We arrived for a 4:30pm flight and was told that it had been delayed until 6:30pm. They claimed that it was due to weather in Houston (our destination), but the plane wasn't even at the gate yet. When it did arrive we boarded and taxied onto the runway. Right before we were about to take off they had us go back to the gate and deplane citing a mechanical error. Once we were off of the plane the gate agent, **, claimed that they would be working on the plane and we would still leave that evening. Around 8:30pm they announced that they would be giving refunds for anyone that did not want to fly and then a few minutes they back-tracked saying that the plane was still on schedule to leave that night. Also, they said they would put us on a plane that was coming in from Fort Lauderdale at 9:30 if they had to. All of this was just one big lie.

I purchased air and car rental. The car rental was with Dollar in Houston Texas. When I got to Dollar all I had was a reservation. When I asked Dollar what did I pay for by using Spirit, she said "I don't know, this happens all the time". I asked would it have cost me less if I had booked it direct with Dollar, she said "it depends upon the day and rate for the day". Today I would have got a week of rental for the same price I paid for the 3 day rental. Buyer beware - I thought what I paid Spirit Airline was the price for both the air and car.

FEES RATES. Believe it or not I am not that upset that you price gouge your check in baggage fees to offset the low cost of your tickets. I am upset that you pick and choose who you want to charge these fees to according to how they hold the bags. I rolled past at least 10 of your employees on my flight from DFW to MSY (New Orleans) May 2nd. On my return from MSY to DFW, my bag was too big and I was told I had to pay $100. You and I both know that it is almost impossible to save money on a weekend in NOLA let alone have $100 to share with SPIRIT Airlines!

Spirit Airline came in just $2 different from my flight from Calif. to Fla., so I booked with them. Then they added $160 for two checked bags of normal weight and one carry on, making them NOT the low price leader at all... rather about number 12 higher in price than they advertised. On top of that, they delayed our flight and then CANCELED our connection and BLAMED IT ON AN "ACT OF GOD" (read: weather). While they landed at Chicago O'Hare during this LIE about the "Act of God" and countless other airlines were conducting normal flight operations both taking off and landing. They offered us no recompense. I'll NEVER FLY SPIRIT AIR AGAIN AS LONG AS I LIVE.

I went in with low expectations due to the many negative reviews but had a great trip both flights with polite staff, on time or early flights and of course the best prices.

I have experience the worst thing ever with your company. First you guys charge for everything it's crazy - your flight is cheap but at the end you pay for an expensive flight. The way all of my issues started is this. I get to the airport at 8:00 AM Sunday and the flight was delayed to 8:30, then was delayed to 9:00 AM, then it was moved to a different gate, then delayed to 11:00 AM, then moved to a different gate, then to another gate, then to different time. Later at 3:00 we finally get to the plane. In the air it got damage - we go back to the airport, then they take us out, they said wait and we waited, then my flight got canceled. Why would they not cancel the flight from the beginning? They just had us waste all day?

I arrive on time for my flight 8:09 PM; delayed 1 hour due to mechanical errors. It then progresses to three hours. It is now 11 pm. Each hour they remind us there is an issue with the brakes on the plane and this is why we have not left. They now cancel the flight. Because of the hour there are no other flights and one will not be available for three days. NO food voucher, no hotel, no cab - their reasoning it was an act of God - FOG. They offer us standby for two days - we sit in the airport and go nowhere.

We were bumped off a flight and given 2 free vouchers to supposedly fly anywhere in the United States with no restrictions. When we went to use the vouchers we couldn't use them on any flights we wanted even though there was plenty of availability. We called, were kept on hold for over 3 hours, spoke to 3 reps (one who barely spoke English) and they just said "Sorry, they should have told you" - these people are rude and could care less that we were lied to and basically these vouchers are useless!

After announcing 3 times that the flight would be delayed Spirit cancelled the flight because a flight attendant had called in sick. Spirit indicated that the parking garage would refund our money which they refused to do. They announced that a limited number of seats were available, and that reservations had to be made downstairs at the check-in counter. I was in a wheelchair and asked if it was possible to check-in at the gate or could someone bring me downstairs. They refused both questions. The next person checked in for the flight at the gate and when I protested I was lied to. By the time I got downstairs that flight was full. I lost an entire day. Spirit openly discriminates against handicapped people.

Spirit Airlines is by far the worst airlines. I would avoid the airlines at all cost. Especially at O'HARE. Time and time again I have had to wait on the plane for a gate to open. They over schedule their flights so there no gates so... as a result everyone waits. It all about avoiding paying fee to secure enough gates to move planes in and out.

So I called to cancel a flight because somehow the flight information was wrong, that part may have been my fault but after speaking to them who really knows. I had made two separate bookings as I was hoping to not have to fly back on Spirit. So I called to change the flight, turns out they couldn't book it but would refund me since it was within 24 hours and I would get credited back my $125. I get an email saying they are charging me $448.. I call back to ask why. They say that I'm getting my money back so that not to worry..

Went to Vegas for a concert 5/9/15, it rocked. Hit Vegas airport @10:30 am for our 12:00 noon flight only to find our flight to Oakland CA had been cancelled because of weather... in OKLAHOMA. I was told by a neck tattoo'd charmer at the counter that they would either refund our two $100 tickets OR book us on the very next flight... 36 hours later.

We were scheduled to fly out of Chicago O'Hare on a Spirit flight to Baltimore Maryland on May 10, 2015 on flight 368 at 8:25AM to arrive in Baltimore at 11:18AM. Upon arrival to the gate area we were one of several hundred passengers waiting to board Spirit Airlines. At least two other Flights were delayed at this time. Before 8AM it was announced that flight 368 would begin boarding from gate L9 after the Ft. Lauderdale flight. Our original gate was L11. That was the last time we heard anything about our flight until almost 9AM. At that time we were told we would get additional information on our flight at 9:15AM. Close to 9:30AM it was announced that we would get more information closer to 9:45AM. Individuals were begin told that there were only 2 planes and they had no additional information specifically to Flight 368.

I booked a flight today Sunday 5/10/15 at 12:37 pm, I cancelled it 12 hrs later, for you have 24 hours to cancel for full refund. I got charged $210 to cancel a flight. It does not take a rocket scientist to miss the flight that cost $110.00 to book + 7,500 fly miles. I would have rather missed the flight but NOT pay $210.00. I called SPIRIT immediately only for one agent to transfer me to another, having to spend an hour on wait and talking to the rep. I told him, if it were his mother, it would have been a different story. I told him to reverse what was just cancelled, if he was not able to do anything. He could not help me. I would have NOT cancelled the flight but kept it. Why pay for a service I was not using. It would have saved me keeping the flight and not showing up. They are absolutely no help.

Spirit's customer service is the worst I've ever experienced. They have no regard for emergencies and don't care about their customers. They will easily take your money and not accommodate you due to their unethical business practices.

We booked our vacation package through Orbitz and the last part of our trip was through Spirit. When we checked in they said we had to pay for our carry-on bags as well as the checked bags! We were upset about paying for the carry-on bags since nowhere was this mentioned, but they say on their site it is clearly stated, but not on Orbitz! It gets worse from there. They must fly baby items for free per federal law (e.g. Car seat) but they make you sign a waiver stating they are not responsible for loss or damage.

From Myrtle beach to Fort Lauderdale... Round trip.. Have had some bad experiences in the past but have given the airline another chance for the past two years and have had nothing but great experiences recently. Last night there was a tropical storm (Ana) visiting us in Myrtle beach making landfall around the time of our landing. Our pilot was very professional and very informative. The obvious turbulence and heavy slanted rainfall was a bit scary but you could tell that he was very much in control. The entire cabin began clapping when the plane came to a halt followed by a stewardess announcing, "How about that perfect landing". The entire staff felt the tension on the plane and went out of their way to keep everyone calm with smiles on their face and engaging in conversation with the dazed guest, asking them "Where are you from?, etc.". Thank you Spirit for a great flight!

Flight gets delayed. They only announce it once. Then they delay it again 7 hours. I go out and come back and they decide to cancel that flight till the next morning. Give us food vouchers and $100 off the next time we fly. Change their name to Never Again Airlines!

Do not book with them. Worst experience ever and I didn't even fly with them! I booked a flight with them on Travelocity and they cancelled my flight for no apparent reason. Since I had no flight I cancelled my hotel stay with travelocity. After Spirit said they cancelled my flight and that I would be refunded, I was not refunded as they said they instead booked another flight without my consent. So now I am stuck with a flight I thought was cancelled and no hotel stay. I tried cancelling with Spirit but they said I need to cancel within 24 hour of purchase but I did not know I still had a flight booked! Never booking with them again!

Just got home from the worst trip of my life thanks to the way we were treated and stranded by Spirit Airlines. I am sixty years old and have traveled around the world quite a bit. Have been a Spirit Airlines customer many times. April 19th we flew Spirit from Ft. Lauderdale to San Jose Costa Rica. Return flight was scheduled for Friday the 25th. Got to the airport and was told the flight was cancelled due to volcanic ash. No other flights appeared to be cancelled just this one. After waiting in line for an hour we were told our choices were a refund or get re-booked on a flight leaving May 2nd. That's right. May 2nd.

Back home after 6 hours being told there was a departure delay, encouraged to wait it out. Then flight was cancelled. Too late to re-book until late the next day if at all. No hotel vouchers unless you lived in the next state! Total bait and switch on the price. $80 to $90 more for 1 bag, carried on or checked. Up to $60 for seat selection. Mother's Day weekend plans wrecked for many of the passengers. Refunds did not begin to address the consequences.

I had an emergency and had to cancel my daughter's flight, I lost all monies except 10.00 credit. Since my daughter could not make it, my grandsons return date had to be rescheduled to another date. They were going to charge me almost 300.00 to modify my flight. It would be cheaper to schedule another flight. When I scheduled a whole new flight, they refused to transfer the 10.00 over from the credit I had from canceling my daughter's flight. There are hidden cost and to top it off, I was on the line for over an hour and a half with someone who could barely understand me and I could barely understand her. After speaking to her supervisor, who I waited a half an hour to talk to I finally able to schedule my grandson's flight. I will never ever use this airline again, nor will my family members.

you have two options: either take your money back or take same flight tomorrow with same price and $300 gift voucher, or go to airport and they will assist you to board other airline. I thought thing happens and I took booked the flight for 4th eve and pushed to 10th May return on phone and return home.

I should have and wish I had read these reviews before I bought flights for four. FIRST AND LAST FLIGHT I WILL TAKE WITH SPIRIT AIR. The flight was very uncomfortable and a hassle, they lost our baggage on a direct flight, and more. Not cool but things happen - I get that. But the appalling outright rudeness, disregard and disrespect shown by the employees (like that described by countless people before my review) absolutely causes me to say without any hesitation that I WILL NEVER FLY SPIRIT AIRLINES AGAIN. I was literally verbally accosted by one employee for approximately 10 minutes - and every other Spirit employee we came in contact with was just extremely rude and aggressive. I'm still in shock.

I flew from Cleveland to LV. Cancelled our flight after 3 1/2 Hrs at 11:00 at night. No other Airlines available in Cleveland at that hour. 2 1/2 hrs later a bus came to take us to a seedy motel. Their employees are the rudest nastiest (fill in any adjective you choose) individuals I have ever encountered. Forced to go with Frontier the next morning. Altogether, My husband and I lost about $600.00 from their cancellation. After reading pages of complaints, I consider myself lucky as it apparently could be a lot worse. NEVER EVER FLY WITH SPIRIT. YOU WILL BE SORRY. SAVE YOUR MONEY AND GO WITH A REAL AIRLINES. We were treated like criminals. One of their employees told a lady standing beside me to "shut the F up" PLEASE THOSE VIEWING THIS, CALL YOUR STATE REPRESENTATIVE, If you have encountered the same thing. I am calling mine, spread this around as much as possible.

My husband and I took a recent flight from Denver to Las Vegas on Spirit Airlines. In my over 25 years of traveling many airlines, I've never encountered an airline that obviously does not have any sense of professionalism or customer service. I do not write this dialogue for any type of refund. I write it because I found our travel experience so appalling that it astounds me that Spirit is in business, let alone allowed to operate an airline.

Made a flight for my dad on the internet. Said JetBlue, turned out to be Spirit. Guy's name is **. Ok later he told me his real name due to report. I booked it, turned out to be Spirit Airlines, which charges for baggage???? Who does that? My dad was going to a wedding and could not carry on a garment bag, not even a carry on w/o a fee... Called aka **, still waiting for company's superior to call back. Called Spirit Airlines, same issues. First only prompts, then, lied about price. I asked when I booked, that includes everything, tax, seating, baggage etc. etc. Chris said yes. His response was, "Sorry, I forgot to tell you but the baggage." I said I asked you??? I only get sorry w/o no compensation. I will be at the airport in the am to tell JetBlue re: their flim flam brokers. So pathetic. No BBB either!!!! No more cheep flights here. Spirit can kick rocks... Delta all the way baby!!! #spirit #sucks #ba

This airline is a scam and I hope they fail soon. They charged me more than their posted rates for a checked bag. Argued with the hard-to-understand foreign accent customer service person for a long time and he just keep repeating the same "policy". He couldn't tell me why I was charged $10 more than their policy stated, he just kept repeating the policy. It was beyond frustrating. When you add up all their extra fees, they are not cheaper. I will never fly this airline again.

6am we arrive at check in in San Diego to find our flight cancelled with no reason given. We had to wait 2,5 hours before we were first in line to be looked after. In between we tried to find alternative flights and solutions as we had 3 more connecting flights to catch and the planned 7 hour layover window in Houston got shorter every minute. Spirit can't cope with the task of handling a cancelled flight although they should have practice. No one asked if anyone had connecting flights to catch. No one helped us when we found a flight only 30 minutes delayed that we could have taken.

I booked my flight for 5/1/15. I spent the entire 5/1/15 at the airport because of a delay with my flight. I missed the connection by 10 mins. The rude attendant said, "Your flight has left", and turned to wait on someone else. I won't fly Spirit again!

This was my second trip with Spirit. The first time I booked a flight to Vegas with a girlfriend and we lost out on a prepaid show due to a cancelled flight after waiting 4 hours at the airport. My husband and I booked a weekend trip for my sister's birthday. Our flight was delayed 3 hours on the way there. We got a notice that the flight home we were scheduled for was 3 hours late, so we arrive at the airport 2 hours before our flight was scheduled for take off. The associate at the counter told us that they had to book us on the flight the next day. What?? Both of us run businesses and we were already pushing it taking Monday off. We spoke to the management about it and they informed us that they got a different, smaller plane for the flight and 50 people booked for that flight had to forego their seat.

I went online. I've purchased an airline ticket with one checked bag to and from Fort Lauderdale Airport in Florida. When I left Detroit Michigan I took a personal item and a carry on but they did not charge me for coming back to Michigan. They charged me way too much.

I was supposed to travel on Spirit Airline on May 2nd, 2015 from Las Vegas (McCarran) to Dallas (DFW). We were checked in and asked to wait while the onboarding process was initiated. The flight was at 8:30 PM (Vegas time) and was supposed to reach at 01:00 AM Dallas time. At 08:25 PM (Vegas time) just 5 minutes before the flight should have taken off we were told that the flight had been cancelled and that we should re-visit the ticketing counter to make new arrangements for our visit to Dallas. There was no communication of why the flight had been cancelled and the people at the information counters and other counters were extremely rude.

Spirit Air is probably the biggest crooks of any business today. They will try to get as much money as they can without you knowing about it. This 9$ club fare has ripped off hundreds of unknowing people like myself for an automatic renewal that we are charged after a year. Like myself and many others before and after me, when we paid for the initial 9$ club, we thought it was a one time thing. Spirit somehow works in the fine print where you never see it until they charge your credit card $69.95 a year later. No refund no matter what.

Spirit Airlines poor service failed to call our flight number and to call names for final boarding. We SAT there for 2 hours. Finally when we questioned it they said we missed our flight. The real ** bonus is they laughed and said they did everything right.

They are total scam. When you purchase a 2 way flight and you miss the flight, not only you pay for second flight but your return flight will also automatically cancelled. They say it's in their terms and conditions and read the whole thing, cant find it. Unless it's written in technical jargon. They will milk every penny out of you. Baggage has fees, seats has fees, early boarding has fees, heck even no peanuts. Piece of crap. Pay little more and get Southwest. That extra $30 goes long ways.

Spirit Airlines calls themselves a discount airline but in fact is a scam. I was willing to accept their extra charges for a seat (everyone needs a seat to flight) and bags, but when they refused to refund my ticket or even offer me a voucher when I called after a death in the family I find this corporate policy unacceptable. They claim they are in the service industry but hide behind illogical policies as they do offer refunds for people who change their minds within 24 hours but not for people who notify them of family deaths and extenuating circumstances within 24 hours of the incident.

Awful, awful, awful customer service. Wouldn't do anything to assist in regards to a making changes for the funeral. This has to be the most insensitive company doing business. It's no wonder they're considered one of the worst airlines and wish I would've seen these poor reviews before giving them any money. Will NEVER fly with this airline again. Just horrible. I would advise someone to get to their destination on skateboard before booking a flight with this airline.

This airline. Not only was I double charged, but they lost my luggage as well. Please don't let anyone you know fly with this airline. Boycott them! Horrible customer service. Who the heck invented this airline? They charge for napkins and carryons! I plan to make sure they lose a lot of service! You guys don't even deserve 1 damn star!

The Flight to FT Lauderdale from BWI was ok. The Male Flight attendant Had a great sense of humor and kept us laughing for the flight but coming back it was a headache. They never in FLL airport make the final announcements regarding boarding of the plane and we almost missed our flight back home!!!

My niece had just had the most beautiful wedding on the beaches of Jamaica. The resort and all of the staff were so friendly and helpful throughout the entire vacation. Then I got to the airport and it all went downhill. I have never been so angry, upset, and disappointed with a lack of customer service in my life. I, myself, have worked in customer service for the past ten years. My flight itinerary included a layover in Fort Lauderdale that would connect me back to New York (LGA to be specific). Upon landing in Fort Lauderdale I found out my flight was delayed two hours, no big deal.

Was supposed to fly on spirit airlines on April 16th 2015 at 5:39 p.m. Spirit continued to delay the flight. Finally boarded at 8:30p.m., sat on the plane for two hours before the flight was cancelled. My sister then sent me a posting from spirit showing the flight took off. Totally false. I believe the information that was posted concerning that flight was false and spirit should has some consequences.

I am currently setting in the waiting area DFW Spirit Airlines waiting on a flight that will leave at 1658 hours due to the customer service or shall I say the lack of customer service at the ticket/baggage check-in at DFW. Unfortunately I did not have access to a computer to print out my boarding pass on line; however, I did have the boarding pass visible on my phone screen, I was told that was unacceptable and I referred to the Kiosk. Unfortunately I was 2 minutes overdue for your 45 minutes check-in so I was referred to the ticket/baggage line.

Roundtrip airfare purchased. First flight (9 pm Chicago departure with midnight Baltimore arrival) delayed with no communication from staff/personal/website status updates until 5 minutes prior to delayed boarding. I had no way to communicate this delay and when I arrived at 1 am, I had missed my connecting shuttle, so I had to rent a car to drive for 4 hours to get to my job interview. No sleep. I get an email about checking in online. I do this but there is no link or tab provided to allow me to print my boarding pas. I then proceed to have meetings all day, drive back to Baltimore (again, overnight and without sleep), to catch my return flight scheduled for 6:20 am. There is one agent at the counter. I wait in line to print my boarding pass. It prints a slip saying there is an error and I need to see an agent.

I booked a trip for my significant other and myself. When we checked in online to print out boarding passes they were both listed as myself for the name only. The date of birth and all the other information was correct. They were unwilling to put the correct name on the ticket that matched the date of birth and other information. The name that was inputted and the same name on the card that paid for it. Instead they said that he couldn't board the flight and I would also be unable to board the flight using that ticket because the date of birth and other information didn't match my information. They said I would be able to use the ticket intended for me but said there was nothing they could do about the ticket that had incorrect information.

I sat at the airport for over 9 hours before I was informed that the Chicago flight was canceled due to weather. I asked the manager ** (her last name was not given to me) on numerous occasions are we going to fly out today and she kept saying we definitely were flying out. There was 3 flights that left out before and 1 after they canceled the Chicago flight. All the flights for the next day were booked. I booked a condo in Chicago and loss all of my money for the condo. After the cancellation I asked to speak with a supervisor ** and she never came to the counter. I waited for 2 hours and she never showed up.

Upon arrival none of picking up my tickets information was not as requested. My husband and I were put on separate flights, no seating available. Try to explain to service desk, they told me to go talk to commanding officer. After arguing my point and showing what I was send by email. Also was told I could not carry my purse as a carry on, to pack it away in luggage. Nothing was right depart and arrival. Very poor info, and customer relations.

Bought my girlfriend a ticket to fly back from ATL to PHX. She arrived at the gate for the flight (45 minutes early), ticket in hand, and got in line during boarding time. She was last in line because we had just recently bought her ticket, so that means that she was last to board. When she got up to the counter to board the plane, the bar code on her boarding pass wouldn't scan for an unknown reason to her. The boarding agent asked her to go get a copy made. Before she could get back over from the printer, the terminal door was closed, even though the plane was delayed for an hour and 20 minutes. She asked the boarding agent if she could get on the plane and was told no because it was about to leave. It sat there for over an hour from that point. I had to buy her another ticket home with American Airlines because they said she could fly out the next day at 5:35 pm for a nominal fee. This time frame was not an option for us.

I just want to notify you that the ground crew at FLL airport ** is racist. I have been waiting in line for twenty minutes and she chose to assist customers who can speak Spanish. That customer has only been waiting in line for less than five minutes because they just started another line. When I approached her to let her know that it was my turn, she said she was only taking customers from the other line. This behavior is not acceptable and she should be reprimanded for what she did earlier today (4/14/2015). The name on her tag is ** and I have her photo which I can email you later. Thank you.

I booked online with Spirit in February for my wife and I to travel from Atlantic City to Fort Myers, Florida. I selected the seats, paid the baggage fee and received a confirmation. I also joined their $9 Fare Club; my daughter also has a Fare Club membership. When I went to print my boarding pass, my daughter's name was on the pass. I called customer service to make a change. They could not do anything. They barely spoke English. I called their corporate headquarters who said they would call me back, which they didn't. They did not care that I had a confirmation with my name on it. I was on the phone with them on and off for 12 hours. I ended up canceling the reservation. They are sending two vouchers worth $96 each for a $650 fare. This is the worst company I have ever dealt with. I will be sending them their vouchers back with a nasty letter to their CEO.

First time flying was this month, and never again. Disaster from start to finish, round-trip. Website not user-friendly, not "clickable". Nearly impossible to get through to customer service. On return, found out the $60 we paid for two small bags was only for one-way. Not clear on website, at all. Tried to check in online on mobile device icon, day before returning - doesn't work. Tried calling customer service. After 45 minutes, finally got a real person (who didn't speak English well, at all, and kept repeating my name, in case I forgot it) who told me they are not yet set up to use mobile devices for check in. What????? Thought they were a new airline. Found out they are 30 years old. Since I could not check in online for return trip, they charged $130 for two bags AND could not seat my husband and I together.

I booked a Disney trip with my two youngest and found what I thought was a bargain airfare. It quickly became a travel nightmare. Arrived in plenty of time for the flight. Paid the extra $40 for one suitcase. It's ** but I didn't let it bother me. Got to the gate 30 mins before the departure. Cool, we're all set. Moments later, the first email update "your gate has been changed and flight delayed 1:15 mins," no explanation given! **! Well ok, we can deal with it. I will just call the Disney magic bus and we will get on a later one. Moments later another email update, "Flight delayed another 90 mins". WTF! Now, I want answers. Wait in the long line of pissed off people 20 mins to find out what the hell is going on.

Where do I even begin??? This was the first time I ever traveled with Spirit. I planned on using them one way to Minneapolis. Was told I could not check in online because their site was not compatible with tablets and they also would not check me in on the phone and I would have to pay $10 to check in at the airport. Got to the airport and was told my flight was canceled. They told me they could refund my money or I could wait two days to fly out. I asked them to find me a flight home thru another airport or airline. They refused. My husband was on another airline (long story, decided to come on trip at last minute). He had to switch his trip to Tuesday because he didn't want to leave me behind. I went to other airlines in the airport and was told all flights were full... and at the last minute those flights would have been crazy expensive even if there were openings.

Yesterday April 11, 2015 I subscribed for the $9 Fare Club. I was under the impression that the annual fee for the subscription as $9.00. I was charged $59.95 and only now I know that the fee is non-refundable. I was never informed how much I was being charged. I was never told that the fees were non-refundable. In addition I paid $133.00 for one checked luggage, two carry-ons (not luggage but briefs) and an extra $15 for each of our seats because the website would not let us to select a seat unless we paid additional moneys. A scam.

Got an email inviting me to complete a survey and earn 400 bonus. I clicked start and it said we have a few questions before you start the survey. I answered honestly. It then said they recommend another survey which was same as the first one - I assume to see if your answers are consistent. But before I could start the survey... Surprise, they had a few more question and so on, and so on, and so on, and so on for the next half hour with no end in sight. The questions became more personal so I just quit. Never did get the 400 bonus miles. This survey uses a bold face lie (just like their flights who lie and misrepresent the facts in their in flight credit card pitch) JUST TO TRICK YOU WITH A BONUS MILES PROMISE TO GO FISHING FOR FREE IN YOUR PERSONAL LIFE. THIS COMPANY IS 10 TIMES WORSE THAN COMCAST.

I booked a flight with Spirit on the day of my grandmother's death. I signed up for the Spirit rewards program at a cost of $69.95 because it saved about the same amount off my $600+ ticket for the following day. One year later, my credit card was charged another $69.95. After 30 minutes of pressing different extension numbers on their customer service line and being disconnected repeatedly, I finally got a real person. She explained that the rewards program automatically renews each year and that in the small print (section 3.5 or something), it says that. I did not receive any notice or warning of this renewal and was informed that Spirit never refunds renewal fees under any circumstances no matter what. Spirit can enjoy their $69.95 and I will enjoy the fact that I will never fly with them for the next 40-50 years, assuming I live that long.

Terrible customer service. If you have a problem forget about getting a hold of someone. They are scam artists that just want your money. I will never fly this airline EVER again and I will tell everyone I know to do the same.

Purchase membership with the offer of half bag prices. Never happened. When called the 1-800 number, they were unable to help me as each employee have different opinions and different guideline. I have heard that is the worst airline, now I have the same sentiments.

I honestly don't see why people love to hate Spirit airlines. I flow from DFW to Orlando on 3/27 and back to DFW on 4/08. Had non stop flights both times, all for under 400$. My actual tickets both times were 58$ and I paid for a checked bag, carry on, and to pick a window seat. Everyone is mad at the prices they charge, when if you look at their website, you see exactly what they charge you for. When a ticket is 58$, they have to make some money elsewhere. Even with all the baggage and misc fees, it is still way cheaper than flying with another airline. Both of my flights were on time and both landed earlier than expected. My bags were in the baggage claim ten minutes after landing in Orlando and 15 minutes after landing in DFW. I would fly with them again.

I booked a flight from Minneapolis, Mn. to New Orleans, La. on 2-23-15. My flight in Minneapolis to Chicago was delayed, causing me to miss my connecting flight to New Orleans. Once in Chicago, I was told that they were re-routing, and they booked me a flight to Dallas, Tx., and then on to New Orleans. However, they would not give us a time as to when we would be leaving, they just kept saying, “as soon as we find out we will let you know”. That of course never happened. I, along with many other passengers waited over 4 hours, with no answers....except we were told “there was not a pilot available, and as soon as one arrived, we would be leaving”.

I booked a flight for my mother in February for a trip in March that returned in April. When I booked the flight, booked it with 2 checked bags. The first email confirmation stated I only had one checked bag. The next email stated that I had one carry on and one checked. I didn't catch the mistake until I went to complete the online check in. I called customer service to correct the mistake and make sure she could check her bag with no problem. After being on hold for 10 minutes, the first agent answered and I couldn't barely even understand what he was saying due to such poor English. Not only could I not understand him, but he kept speaking over the top of me. After trying to get the bag switched over unsuccessfully, unless I paid another $10, even though it costs more to bring on a carry on than a checked bag, I ask for a supervisor. Once again, I got another person who spoke extremely poor English and was told the exact thing.

This was my first experience with Spirit airlines, and it will most definitely be my last. This is the WORST airline I have ever dealt with as far as customer service. Extremely disorganized, hard to speak to a representative/supervisor, and when you do, they basically do not care about any of your issues. I booked a flight for my family and I to go to Panama to see the rest of our family about a month ago. Everything was fine, I was warned beforehand that Spirit flights were terrible and uncomfortable but they are also the most economical so I said, "Ah who cares I will deal with it."

I needed to get to Yuma, Arizona from Portland, Oregon. The lowest fare to Yuma was $259 and included a 2 1/2 hour layover in Phoenix. My friend wanted to go with me, but would need a r/t ticket. Her r/t ticket was going to cost $411.00, both on US Airways. I decided to search a few more sites and found a one-way fare to San Diego for just $89, and r/t ticket with 11 day car rental for $366.72, on Spirit Airlines. With the layover in Phoenix, (on US Airways), driving would only take an hour longer, and would save us over $200.00, with Spirit Airlines.

The first lie Spirit told was being the cheapest airline or getting the cheapest flight. They are not cheap. All the nickel and dime charges add up especially it you have to make connecting flight. My wife I flew Spirit on a flight from Atlanta, GA to Montego Bay, Jamaica with connecting flight at Ft Lauderdale, FL round trip. If we wanted to ensure we seat together we had to pay for our seats in advance, $40-$72 depending on where wanted to sit and how comfortable we want to be and this was only if you did it online. When it added up we paid $300 more than if we had taken a nonstop round trip with Delta.

I am writing this because I can't believe the ignorance of the staff employed with Spirit airlines. I purchased a round trip ticket for my younger brother on Spirit (MN to Vegas). My brother and I discussed the bag limits and he was all set...so we thought. He arrived at the Spirit terminal and was told to place his gym bag in the "bag size basket" the bag was the correct size, but the handles stuck up.... My brother was charged an extra $100 at the gate. The charge seemed extreme, but that is NOT the worst part.

Worst flight experience EVER! I left LAX to Las Vegas on a short vacation with my son and sister. UNAWARE OF A CARRY-ON LUGGAGE FEE, we were able to board our flight with our carry-ons without being charged any carry-on fees. On our return flight back, we were first informed of a delay; one hour; ok we could deal with that. Next, Upon getting ready to board our LATE flight, we were told that we had to pay an additional $100 per bag to board the plane. At this point I was CONFUSED. How were we able to board the flight from LAX and pay NO FEES for bags and in Las Vegas be charged $200 for the same two bags. We felt PRESSURED!! We had no choice but to pay the $200 dollars.

We were in a long line almost 2 hrs prior in Ft. Lauderdale FL on a non-stop flight to Detroit going home. By 7:15pm for a plane that had 4 gate changes since 11am the depart time was now 8:22pm from 8:20pm departing originally. By 7:30pm the understaffed Spirit gate check in, also, they had their own TSA entrance. Since the line was so long for check-in, knowing we had an overweight bag they would charge for didn't believe what happen next. This is a complaint the plane was closed prior to the 45 minutes when most airports hold seats for 30 minutes (except 8 airports includes this location).

Despite the numerous legitimate complaints and bad reviews of Spirit Airlines, I decided to book a flight. Worst decision I've ever made! I paid extra, a day in advance of my flight home. On the day of my travel, I checked my bags 2.5 hours before my pre-boarding flight time. I had only one change-over in Minneapolis (not a large airport). My layover there was 3.5 hours. Yet with all that extra time Spirit Airlines still managed to lose 1 of my 2 checked bags. The one bag that made it had the contents damaged. When I put in my claim I was given a sheet that is supposed to allow me to check on the status of my bag.

Arrive 45 minutes before the flight with my 2 children and my wife to Baltimore Airport (BWI). The Afro American women at the front counter told that the flight is closed and there are no seats available and a bad attitude, after waiting for 12 hours in the airport for the next flight and almost pleading until last minute, let us go up. I recommend if you want flight- SPIRIT AS THE LAST OPTION. The customer service is terrible - it was our experience at Baltimore Airport.

I booked our flight 3 months prior to our trip not knowing anything about this airline Spirit. Later I find out the charge extra for EVERYTHING, seats, luggage, carry-ons, and their luggage weight is 40 lbs. not 50. If you go over 40 lbs, you get charged huge $$. Now, onto the plane, there is literally NO LEG ROOM. If you want that, you have to pay $50+. The seats don't recline so you are sitting upright for the duration of your flight, again with no (zero) leg room. If you are lucky enough to be able to book one of the upgraded seats with more leg room, you MAY get a seat that reclines. There is no first class section. The attendants are rude, act like you are bothering them if you ask a question and in general offer no customer service. There was an absolute out of control kid in the plane and the attendants did nothing to address the situation. I would not recommend this airline to anyone!

I am on Spirit Airlines. I will never take them again. The seats are extra cramped and the seat back is thin. The tall guy behind me doesn't fit and I feel his knees in my back. The seats don't recline. They trick you with their low price then when you go to check in online, the extra fees show up, I had to put up an extra 80 round trip. If I had known that, I would have booked a normal comfortable jet blue fight which costs the same due to no extra fees. The experience of the bond with the two gentleman in my toe who have an equal loathing of Spirit... priceless.

My experience with my last 2 trips booked with Spirit Airlines is nothing but disappointing. Considering I never really got to get on their planes, might possibly the best experience though.

I would like to lodge a formal complaint against one of your employees. On a recent flight from Houston IAH to Chicago ORD, a flight attendant named ** proved to be the most unkind and deliberately hateful person I have ever encountered. She left such an impression that I am unable to get her out of my head and it is now two days later. The flight was Spirit flight 200 departing Houston on December 11th, 2012 at 7:05 a.m. and arriving in Chicago at 9:42 a.m. The flight attendants name was ** and she was a female of medium height, narrow build, likely in her 30's, and with her hair pulled back tightly in a bun. I would like to recount for you the way she treated my family.

I book a flight for my son to come see me on spring break from Las Vegas to Portland Oregon. For some reason they have me as a passenger not my son. I am the billing person. So when he check in they wouldn't help us correct the problem. I try calling Spirit airlines and finally I got a hold of talking to a live person. He told my son to explain the situation at the ticket counter because he can see the problem by pulling up my account. Still no help at the airport. An hour go by, the flight left. I call back and see if I can get a credit, they say no because I no show no call. What kind of business is this when the whole hour I've been on the phone with their representative and my son at the ticket explaining the situation.. Basically I feel that spirit had just rob me. I never fly with them and will never fly with them.

The airline had us wait then cancelled a flight after two hours. Supposedly due to weather. The option to get back was wait four days for a flight that only had one seat. (There were two of us) We opted to get money back. They insisted I paid with an expired card on Mastercard (which I had not-it was Discover card) and then said they would call me about this issue, which they did not. And I called and was told again that I had used a mastercard which I had not. They said they will refund money to the card but I will keep track and make sure that happens in the next week. Never again will I book with their airlines. Also, their charge for baggage is too high. $40 for one way.

I chose Spirit Airlines because it came up as the "cheapest" flight. But there are so many hidden costs that I will never, ever fly them again. Not only are the costs not apparent upfront, they are complicated, they vary according to when and where you take care of check in and include: $45 for a carry on ($50 if you don't pay in advance online); $40 for a checked bag ($50 if you pay at the airport); $10 each for boarding passes if you have them printed at the airport; $10-$50 per seat if you want to select your seat and be guaranteed that you can sit with your traveling companion(s).

On March 13th, my wife and I boarded a Spirit Air flight from Tampa to Dallas. We expected to pay for our large luggage piece. But, we never expected to pay for our carry-on bag...$40! Ok, we got over it. We paid and boarded our flight. We were glad to have the emergency seats as they provided for a bit more leg room. We settled in with the New York Times and waited for out flight to take off. Then, as the flight attendant went through the safety flight information we were approached by the attendant (a woman). She asked if we spoke English. We were so involved with our NYTimes that she startled us. My wife said to her, "I'm sorry, I don't understand what you want". THIS IS WHEN IT GETS GOOD...

After a two and a half hour drive, I arrived at the airport 30 minutes before my flight. There was nobody to let me check in and they wouldn't let me board. I waited for two hours just to talk to someone and then they wouldn't give me a later flight without charging 60 dollars.

First and foremost, it is very difficult to get their customer service with call routing. Made the online booking and checked in. While looking at the boarding pass came to know that they charge for the carry on baggage, joined the $9 fare club membership and they recovered $59.95. Realizing that there is no much benefit as a fare club and I was given assurance by that I get my $59.95 refund, I paid $50 for my carry on baggage. However, they did not get the fare club refund $59.95 and ending up paying $109.95 in total for a small hand baggage.

This is my first time flying Spirit. I have had nothing but negative feedback from people but I thought why don't I give it a try. I flew from Detroit to Myrtle beach. I paid for a checked bag which was $45. My carry on was fine from Detroit to Myrtle beach but the agent had an issue with my carry on, been too tall and charge me $50. Spirit airline is a rip off airline, I'll rather fly Delta. Spirit airline agents are not trained to know what a carry on bag is versus a small bag. I called their customer service. They are not knowledgeable about how to handle customer issues. Worst airline ever! Will never fly Spirit again even if your ticket cost $1 to fly.

Took flight 630 from Denver to Chicago Monday 3-23-15. In fairness flight was delayed due to a snow storm in Chicago. Was suppose to leave Denver at 1:40. We left at 5:05. Pilot bragged that with 85mph tail wind we would be in Chicago in 1 hour and 55 minutes. Landed at 8:50 Chicago time. We then sat on the plane waiting for a gate until 10:45. Heard every excuse all airlines were backed up waiting for gates, we couldn't proceed because a plane was landing with a bad tail, a plane had a bad radio. The finale was when the young stewardess announced after we had been waiting for an hour and a half that we better hurry up and buckle our seat belts or it would be our fault we wouldn't get to an open gate.

Spirit Airlines is the worst. First they will refuse to let you on your flight because you arrived 44 minutes before the flight instead of 45. They'll then attempt to charge you $340 to take a new flight the next morning and they won't even put you on standby for an earlier flight until you've paid that fee. Will they at least pretend to care that you were in town for a funeral and have to get home to your son? Will they pretend care that you don't have the money for the change fee let alone a hotel? Not one bit. They won't even let you on standby unless you pay the fee. They're not worth the little tiny savings, don't be fooled.

Worst airline I have ever traveled with and I travel a lot. Bad service and rude flight attendants. Rip off with luggage. 100 USD for my laptop bag at gate. And I checked my carry on. Presentations rude and not professional. This is by far the worst airline I have traveled with and I am a frequent international flyer US and Europe.

On March 2, 2015 I took a direct flight from Fort Lauderdale to Boston, MA. First issue - Checking in I was told I could not purchase more than one carry on. I had tons of valuables with me such as jewelry and they did not care. I could only bring on the diaper bag and my purse. When I got to Boston I was out at the carousel before the bags came out and there until there were none left. My bag never showed up. I then filed a claim with the office and they told me my luggage would be on the next flight and I would have it by midnight.

On 3/20/15, I flew on flight NK 403 from Atlanta, Georgia to Fort Lauderdale, Florida. Upon arrival, the flight attendant instructed the passengers that in order to not be detained in the plane, we needed to exit the plane within 4 minutes or risk having to wait upon an 800 passenger plane to unload. The passengers, including an 8 week old newborn, elderly couple, and 2 disabled passengers began to unload and were subsequently detained in the 80 degree jetway for approximately 20 minutes with no communication from the crew while the exit to the terminal was blocked. The jetway was extremely hot, unstable, and overcrowded with passengers while the crew made no attempt to provide an explanation or assistance. This appeared to be a safety hazard and was void of an appropriate response from the crew members.

I cancelled a reservation a few months ago (Confirmation Code: **) and I got a Credit back, but I could not use it because I was not able to reach a representative, their phone lines don’t work and can’t solve any problems. When I called for the cancellation on June 24, 2014, the representative did not tell me the 60 days rule. I did not receive an email stating that the expiration date of the credit was August 31, 2014. They just wait until the credit is expired. Spirit Airlines did not contact me with an alert or reminder about the expiration date. They do that on purpose and that’s a horrible way to treat customers. Spirit Airlines has an awful support center. I just can’t contact a real person, I tried in the past but no one answered, not even now because the lines are down. I lost USD 1,500.00.

I bought a round trip ticket from LGA to San Juan airport with spirit airline. Everything was ok in LGA airport. But, when I went back from San Juan airport, the staffs in San Juan airport charged me $100 for my bag. It is the same bag that I used in LGA airport. When I complained, they even threatened me that they were going to close the gate and I'll miss the plane if I did not pay. The staffs were so rude there. I even tried to complain at Fort Lauderdale airport which was my transit airport. Shockingly, the staffs here are literally rude same as the ones from San Juan. Obviously, I would never ever fly with them again.

Bought a ticket, got very sick and couldn't fly. Called airline to see about using ticket another time or get some money back in ticket form to use again. Well that Spirit Airline doesn't care so the customer loses all!!

Not our first time with Spirit but last time was 7+ years ago and boy, have they changed. We booked a Las Vegas trip over 3 months prior from PHL to Las Vegas for a 2-day getaway. According to Spirit staff (whom gave maybe 2 updates during), there was a "mechanical problem" with the plane and it was swapped out after waiting over 3 hours. Once we did land in Vegas, we sat on the tarmac for 15 min. or so... Staff was quick to blame the airport for that delay even though we know we shouldn't have been that late to begin with. We arrived so late/early morning so we slept in and almost missed our booked Vegas show, and since we only had a day and half, we attempted to call Spirit and change our return flight with only a rude rep wanting $300+ in costs for the next day flight.

My wife and I have purchased tickets through CheapAir.com to go to New Orleans, LA next month (April 2015). Yesterday we went to airlines website (Spirit Airlines) to select our seats. There is a charge for every leg of the flight which happens to be four flights. We ended up paying an additional $58.00 and these were the cheapest seats. We were not told when making the reservation that there would be additional cost for seating assignments.

I missed my flight while they were giving me super hard time and I had to pay extra money. Cost me more than 2 ways flight to book another one way flight with other flight company to go back to NY from Dallas. Worst airlines ever!!! You think they have cheap price but no - they steals your money with different ways! My hand bag was less than 1 inch taller than their size and they gave me hard time. They want to charge me extra $100 for that plus they makes them sizes bag way smaller than the average size comparing to the other airlines so they can take poor people money, plus they don't offer nothing free on the flight - not even water!! Small seats. Worst customers service ever. They always give hard time... so after all that happened you figure out they are the most expensive airlines for the worst service.

I planned a family vacation cruise during my spring break. All arrangements were finalized including air travel to Fort Lauderdale which had to be arranged separately. I arranged this leg and return flight on Spirit Airline. Four tickets were purchased along with flight insurance and paid from my debit card. I am a teacher and due to too many snow days this winter, days were taken from my spring break vacation and I consequently had to cancel the flight and the cruise. I informed Spirit Airline that I would not be able to travel at the time booked (March 30, 2015 to Fort Lauderdale and return on April 4, 2015). This was done well in advance of the flight date.

I initially bought a ticket for a friend to fly out, and used my VISA. I bought online, and filled out her information. She checked today to print her boarding pass and it would not let her because they had MY names as the passenger! YET they sent HER the confirmation! I tried calling them SEVEN TIMES today, and each time was on hold for over 40 minutes!

I checked my credit card the other day and found a $69.95 charge for a renewal of the $9 club fare. This was not a renewal for me but someone else. I have tried on 7 occasions to contact Spirit with no reply. I am sure they want me to give up so they can keep my money. I absolutely hate this airline. They are nothing but scam artists. NO customer service and I don't understand why they keep getting away with this. Feels like I got robbed at gun point. Do not fly Spirit!!!

I have never seen a company that is so organized and unprofessional as Spirit Airlines. My friend and I booked a trip to New Orleans for my birthday and our luggage was misplaced. They told us we would have it in 24 hours. When the next flight came in and this was false not only did we not receive our luggage till the last day of our trip, we had to constantly call over and over to try and find where our luggage was. The majority of the employees had no idea what was going on and would continually say they would call us back with no such luck.

I purchased a round trip ticket from Spirit Airlines. I cancelled my reservations 2 days later and they refuse to give me my full refund. They said that I was only entitled to $20.00 back. I had up to 7 days prior to flying to get a full refund. I cancelled within 3 days. On March 3, 2014 they had already deducted the money from my account. This is the first and last time I will ever deal with them. I called, they were rude and unprofessional.

My son went to college to Minnesota and I bought a round trip ticket for me and one one way ticket for my son from Spirit through a travel agency. When we arrived to LAX I went ahead and checked in at the counter, and my son tried to check in on the machine, but had trouble so he also went to the counter check in and the attendant told him that his ticket could not be honored, that it had been cancelled. It was a shock to me, I couldn't believe my ears, I thought it was a mistake, but the lady reassured us that it had been cancelled.

I have spent two fricking hours going through telephone wasteland and two inept representatives who are unable to even pull up a flight number to tell me that my child landed safely! What is wrong with these people???

I have never flown with Spirit, since this is last minute flight I chose to book with them as I found them online. I booked 2 round trip flights to Las Vegas on 3/9 and the trip is for 4/30-5/5 for a total fee of $599.36. It debited my account on 3/11. I just had something come up which is not going to allow me to fly with them. So tried to cancel this flight online, but they are only refunding $287 out of $599.36. Really, I guess I'm supposed to just eat the remaining $312 as since I guess I have money to waste. This is ludicrous. Then I tried to modify the trip to a one-way for 2 people, guess what IT EVEN ALLOW YOU TO DO THAT, then you have to speak to customer service and they want to charge you to do that when there is no option online. I asked for supervisor only to hold and for them to keep telling me they cannot refund more. I understand a cancel fee, but damn, $312 when I paid $599, THAT'S NOT RIGHT -- THEY ARE CROOKS.

I pre-booked 3 round trip flights this winter to check on my mother in Florida. I figured I'd save by joining Spirit's low fare club. I'd leave my summer clothes in Florida and travel without luggage. I was traveling alone so I would let them assign me a free non-reserved seat. Sounds great. BUT, they should have signs (like the ones when boarding rollercoasters) that warn you.

While speaking with your Spirit Representative, I had my Mother on conference and provided details about my Mother’s EMERGENCY situation. I expressed the need for Wheelchair assistance due to my Mother’s immobility. During the Flight/Ticket booking phase, your Spirit Rep informed me the charge was $268, I was also on the Spirit Website with a confirmed ticket price of $253. The Spirit Rep advised me the price is the price for $268 including a baggage check fee. I explained to the Rep the fee of $253 which included the baggage check fee. The Spirit Rep placed me on hold and then came back to advise there will be a One-time courtesy adjustment.

We booked our flight with Spirit Air to go to Las Vegas for a quick 3 day getaway. We printed out our boarding passes at home (I guess that is too much trouble for them to do). We paid an extra 50.00 for the big seats so we weren't smashed in like sardines. That's 50.00 each. So we had fun in Las Vegas went to the desk to print out our boarding passes for the way home and found out our flight home was canceled. Call customer service and told there was nothing they could do, so we had to stay another day, spend extra for food and room, and miss a day of work only to find out that the flight did leave on time.

Today is very bad in the morning, because I bought this family a spirit air ticket. I can't believe, any company are allowed to take the plane small bags and spirit air charge for $100, is more crazy they see women handbag as a baggage. I want to say is, you think you got the interest is? But I want to say you lost because since my family and friends, even I can tell them all about flying people not to ride in spirit air. Even these are not enough, I would be very impolitely spirit air comments to you on the Internet more and more. Hope your business is getting better and better.

I made it to the airport with time to spare but before I left I tried to check in and print out a boarding pass online. It was having issues checking me in so I went to the airport because it takes a full day to get someone by calling them. I tried again at the self help Kiosk and it printed me out a ticket that says to see a rep. at the desk. I wait in line for 30 min. with one other individual as Spirit airline reps walk around aimlessly not helping anyone.

I just encountered the worst customer service I have ever experienced with an airline (SPIRIT) Friday, March 6, 2015. We were scheduled to depart Dallas/Fort Worth Airport on a flight to Detroit Metro Airport at 7:55 p.m. On the evening of the 6th and due to an unforeseen family emergency, I was running a little behind. However, I managed to arrive at DFW airport at exactly 6:28 p.m. (I can provide documentation from the airport parking lot service I used which proves my arrival time) and because I was running behind and knew I/we would miss our flight if we attempted to go straight through security to our gate, we instead decided to try and get ahead of our problem by going directly to the Spirit Airlines ticket counter (prior to our flight taking off) so we could arrange to get on a later flight.

Spirit has cancelled my flight without my authorization and also without notified me. I was realized about that when I tried to check-in my next day flight. No one was able to resolve the problem and the only option that they gave me was to book a new flight and pay a very very high price for the new reservation. I'm saying 140 more the previous one.

When I received a notice of my earned miles from Spirit, I told them, "You can keep your points." Flying Spirit was the worst experience of my flying life. Not only was I charged for every little thing, including my "free" seat, carry-on luggage as well as checked luggage, I had to buy water. The leg room was worse than any plane I have ever been on and the service was not with a smile. So, they can keep the miles. I will never fly Spirit again.

My wife just returned from an escape week to Florida where we used Spirit for the return trip to Boston. This was my first and absolute last Spirit Airlines experience. We booked our tickets through Travelocity, choosing Spirit due to the convenience of time and non-stop travel during this time of the year. Through the Travelocity website, we paid for our first class Delta tickets for the trip down and Spirit for the return trip only to receive an email from Spirit a day or so later that we now needed to pay extra fees that in the end exceeded the price of our first class tickets! NEVER FLY SPIRIT! There is not a single positive thing to say about this most deceptive airline. The sad thing is that I spent some time this morning reading other complaints and it is obvious that Consumer Affairs will do nothing... no more than our totally ineffective governmental agencies. Hopefully this like other complaints will convince others to stay away from this pitiful airline.