Spirit Air Reviews

No thank you Spirit. I would like a number so I can contact someone to follow up but based on all of the reviews and complaints I read I don't see any resolution here. Not feeling hopeful. On a good note, my flight going and coming back was pretty good. No complaints there! Since the plane was fairly empty I had more room. Be very aware of the cheap tickets though. My RT tickets cost $48.00 but by the time I had to pay for my checked bag and 1 small carry on my price was $208! All I got was busted luggage and no resolution!

Anything you order on the plane is $3. If you ask for water on the plane they will tell you they only have $3 bottle water. They charge additional money based on where you want to SIT on the plane. The cheapest selection is $12 per person each way. If you need to change anything they will charge you a fee for this. Their motto is "less money more go"... Don't believe it. In the long run you are better off going with Southwest or United. I am just trying to save someone else from the frustration that I experienced on my weekend getaway with this airline...

So they have 156 passengers wait at the Philly airport for 10 1/2 hours and all they do for the customers is give each a $7 food voucher to get them through 3 meals. Not only were we losing a day of a short vacation but all they could come up with is enough for a pack of crackers and a soda. I'll be think hard about flying Spirit again after years of using them. The problem with the pump is one thing but the way they handled the compensation for the vacation time lost and for having to sit at an airport for 10+ hours is mickey mouse and a slap in customer's face. To top it off they emailed a survey with a link that doesn't work. After doing some online research I found they are one of the worse airlines to fly with respect to timeliness and customer service.

But she never explained my travel voucher or terms and conditions or anything. She was very unprofessional. So on 9/4/15 I called reservations to book a flight from FL to Las Vegas. I was then told by Alex that my travel voucher could not be found?? So after 2 hrs on the phone with your agent they finally fixed that problem. Jen attempted to book my flight from FL to Las Vegas and I was told I had to pay an additional $92.40 (which included the $15.00 booking fee by the way). I do not understand why I have to pay anything on a free RT ticket??? So I asked to speak to a supervisor Taylor. He then explained to me that I was responsible for taxes and fees and he took off the $15.00 fee that was not suppose to be charged. But I still had a balance of $77.40. I was not even told by anyone except Taylor that I had to pay fees after all these hours of inconvenience I experienced.

How am I responsible for paying on something that was suppose to be free? I only gave up my seat because I was told I was leaving that evening on another flight and that I would receive a free ticket. If it would have been explained that I would have to pay extra for helping Spirit and inconveniencing myself I would never have agreed. Because not only did I not leave that evening I missed a day's work on 8/13/15 and now I am being asked to pay almost what my trip costs. This is completely unacceptable. Plus even if I did pay taxes, why does the website say the taxes are $37.42 RT and I am being charged $77.42???

None of this adds up and it's a shame that I went through hell with this airline and I have to pay an inconvenience fee for all my troubles. This is completely unacceptable. My family flies with Spirit often. But to draw me off the plane with a free trip offer that has a cost attached to it should be mentioned before I actually get off of the plane. I can't believe how I'm being treated for trying to help with their mistakes...

When I made arrangements to pay the transfer fee myself, they refused to take the bag back over to Singapore airlines. Then on Thursday morning they told me they had FedEx'd the bag to Japan and that the bag had, in fact, been picked up by FedEx. When I tried to follow the FedEx tracking number on Friday, I found out that they had created a tag but had never called FedEx for a pickup. At that point, when I explained everything to FedEx, they worked directly with me to create a pickup and gave me a confirmation number. They then contacted their dispatcher and stayed in contact with me until the bag was in FedEx's hands Friday evening.

All this time, my son was in Japan on a trip that he saved up for years to take and he was caught in a rainstorm and had no dry clothes, no dry boots, none of his camera equipment, etc. Also this whole time I was sending emails to Spirit begging them to get in touch with me and help me. They have not contacted me at all up to this date, did not respond to my emails other than with the "canned" we received your email, blah blah blah. Not one person in authority did anything for five days to resolve this situation.

When he arrived at the airport he looked for the assistance that was to be in place but couldn't find anyone. He waited in line to ask for help. He was to be wheeled from the entrance to the gate. After being able to tell that agent of the situation and his need of a wheelchair and assistance, someone was called to come get him and taken to board the plane. When assistance did come, my son was taken to the gate only to be told that the gate was closed at 12:10. The time of him being taken there was 12:13. Domestic flights requiring you board 15 minutes before your flight was somehow pushed up by 9 minutes. His departure time was at 12:34. He informed that Spirit representative that he was there but the assistance that was to be there was not and the situation concerning finding someone to help him, in addition to the seriousness of the situation.

The only reply given was that the gate was closed and was not able to be opened. He was then wheeled outside to the sidewalk and just simply left there. He called me to explain. I called the airport police but the plane was preparing to move down the runway. I informed him about my son being left alone in the wheelchair on the sidewalk and was somewhat in disbelief until he saw him there for himself. I contacted Spirit, they said there was nothing they could do. The next flight was the following day. That was not an option as the orthopedic surgeon was expecting him. I got him another flight a few hours away, and he arrived home around 10:30 that evening on US Airways. I contacted Spirit, explaining the situation and wanting an explanation in addition to the amount of the ticket being refunded. “There was nothing they could do since he missed his flight.” she responded.

I again explained the emergency and the urgency of situation, the assistance not being in place that was told to me as well as documented at the reservation desk, and the reason for him not arriving earlier than the 21 minutes that he did was entirely at the negligence of their staff, in addition to the inhumane treatment of being abandoned on the sidewalk in a disabled state. I have contacted Spirit Airlines at every level of communication available and I have yet to be contacted by anyone.

Reimbursement is deserved I feel, however the manner in which Spirit Airlines treated my son, due to their unfathomable actions need to be known and addressed at any and all levels, exposing them for what they really are, making the public aware of the unfair treatment they impose on the consumer, especially the consumer in a seriously disabled state. I want them to never have the opportunity to repeat my son's treatment at their hands. Thank you for reading this. I need help with my cause. I need justice for my son.

The evening prior to the flight I received a call and Voice Message from Spirit Airlines (+1 800-937-8997, Call Back +1 801-401-2222) indicating that the scheduled plane was being downsized and that they were seeking volunteers to offer their seats in exchange for an updated flight and a round-trip ticket to any supported destination. As I was a bit concerned that they would revise my itinerary without my permission, I contacted them to confirm that I wanted to keep my scheduled flight. Speaking w/ **, The Rep assured me that no change would be made to my reservation.

I arrived at DTW, completed Check-In (Single Bag) and cleared security. Upon arriving at the gate (D12), forty (40) minutes prior to the departure time of 8:18 AM EST, I waited next to the Gate Desk to provide staff with my boarding pass (Confirmed Seat). After several minutes Gate Agents began to call the names of several passengers, informing them that they could board. When I informed the Gate Agent that I was prepared to board, she accepted my Boarding Pass, placed it beneath a stack of other Boarding Passes and walked away.

I again waited for a few minutes, then asked if I could board the aircraft to which the Gate Agent responded by indicating that my Check-In Number was **. It was at this point that I asked her to explain what that means and she stated that passengers were being confirmed for travel based on the order that they Checked-In (arrived at the Gate), without regard to Confirmed Ticket Purchase/Seat Confirmation because the aircraft had been downsized. Information that no passenger was provided throughout the entire Check-In Process.

While I don't take issue with the fact that flights are often altered, downsized, cancelled etc., I do take issue with the fact that Spirit Airlines accepted payment for the flight, premium seat and took possession of my luggage, then violated our agreement by giving my seat to another passenger without my consent and refusing to allow me to board even though I followed every single step in the process that they outlined.

Spirit Airlines employees (Gate Agents) explicitly stated that they have the right to accept payment for services, establish related conditions of that service, and violate those conditions without notice and any responsibility for any direct or indirect negative impact. Further, Spirit Airlines Gate Agents advised that it is purely at the discretion of the airline to compensate those persons, with whom they've established a service agreement with whatever is simply convenient to the organization.

The intent of this review is to not merely voice a concern about the service provided, the failed professionalism of employees or the explicit violation of a contractual agreement with Spirit Airlines (Force Majeure isn't relevant), but to highlight and encourage both social and legal action against the airlines, as the varied complaints via social media and press don't appear to be enough to elicit the proper response from this organization. In short, any significant direct or indirect financial impact against the company appears to be the only way to convince leadership that they have a responsibility to anyone who entrust them with their hard-earned money.

Finally when a Spirit airline representative decided to talk to us, she was unbelievably rude and unhelpful. Clearly the airline had already resold all of our tickets because she wasn't doing anything to push us through to make our flight, and she informed us all we no longer had tickets even though we were holding our printouts in our hands. All we could do was stand around and wait until we missed our flight. Finally in re-booking, the representative claimed there weren't any more seats until Friday August 28, 2015! So we took the ticket and tried to figure out what to do for two more days.

We booked at a resort, submitting to the fact we were now stuck in Mexico for two more nights. When we were leaving the airport, we realized they hadn't given us any confirmation for our Friday flight and we weren't in frame of mind to trust Spirit. When I checked with the agent if we needed any printouts, he made a phone call in Spanish and when he hung up he told us we were now booked for Thursday the 27th (after they claimed an hour before there was nothing they could do to get us on an earlier flight) and without asking to change our flight! We called our hotel to cancel for Thursday night and found out we couldn't get our money back. When we went to talk to the agent who changed our flight for Thursday to get our original Friday flight back, the Spirit office was already closed for the day. Of course.

We called Spirit (which getting a breathing human on the phone was a nightmare) and I explained our situation, telling the representative we didn't ask for our flight to be changed and we just would like our Friday flight back as it seemed it was unrightfully changed. Nope. The representative was like a broken recorder saying over and over we could pay for our original flight back and blaming me that I MUST HAVE MISUNDERSTOOD. Seriously? When I finally asked to speak to a supervisor, she REFUSED to put me through. I didn't take no for an answer. After being on hold, she came back and said one would call me back. I also refused that since I had no faith in them and we were still in the airport trying to figure out our travel plans.

Finally after an hour wasted on the phone, a supervisor came on and informed me there was nothing he could do (unless we wanted to pay even more money), even though he could see in the system all the changes in our flights. Finally defeated, we realized that we were never going to win with this horrible airline and just accepted that we would have to take the flight they decided to change it to and stay in a crappy hotel for the night (which by the way Spirit doesn't provide accommodations for stay because as the representative informed me, "it's the customers fault for missing their flight"). We will never ever fly this airline again. Was so much stress and honestly not any cheaper because they gouge you on all these different fees.

After arriving the following morning, I was nearing boarding time and was alerted over the intercom that flight had been delayed. I asked customer service why and they said they had no pilot. I waited until next boarding time 3 hours later for them to delay it again another 3 hours. I asked what the issue was this time and they said they found a pilot, but the crew didn't show up to work. (None of this is my fault but they sure like to give you the excuses). I was just about to head out of airport and going to return around boarding time 3 hours away according to them when they announced the flight would be arriving in 20 minutes! WTH!! How could you not know the location of the plane?? I arrived in Houston at 1:50 and missed my daughter's 5th birthday party which was at 12.

Then there is today and my newly canceled flight back. Grrrr. So once again I arrive at the airport just in time to get that email I've been hoping wouldn't happen. There is no accommodation. I simply have to wait until tomorrow. Due to weather they said but funny, I checked the entire radar for the country and nothing but minor rain that's not even in the path of the flight. Customer service was extremely rude at the airport and laughed at people's frustration asking why they chose to fly that airline as they personally wouldn't. Really? Never again.

That was bad but what is unforgivable is that fact that the airline cancelled our return flight without telling us! When we tried to pick our seats for our return flight the day before we were to leave we found out we had no seats. We called customer service who didn't understand our issue, stating we had cancelled the original flight! It took several hours and so much stress!!! Now we are in a battle with them to acknowledge their mistake and compensate us. They offered us measly $100 vouchers. We paid for seat assignments and luggage for our outgoing flight that we didn't use, we would like those funds back (almost $300)! They are terrible. This certainly dampened our honeymoon.

I did choose to fly Spirit because the tickets were the cheapest. I'd never heard of Spirit and didn't know that when I purchased the tickets it did not include checking in, carrying on a bag, a seat assignment, or water in the price. It costs between $12-$35 dollars a passenger a flight to assign a seat... It's a 4.5 hour flight from Oakland to Chicago, of course we'd like to sit together!!! It also costs $40 dollars to carry on a bag (per person per flight) that is the size of a brief case, 1 small purse is allowed for free. We're traveling 1800 miles - we need a bag!!! If you can check into your flight and print your own boarding pass you can check in for free, if you can't (like when you are traveling and staying in hotels) it costs $10 a person a flight to check in. Oh and you have to pay for every beverage/snack... including water.

I called the customer service number exactly 25 and a half hours after I made the reservation. Because it was outside of the 24 hours I had to pay fees to cancel. I had to Google the customer service phone number because it wasn't listed on their website. To cancel the flight it will cost $120 dollars a person a flight with a $70 dollar cancelation fee. This will get me a voucher to fly Spirit again within 60 days. I'm never going to fly SPIRIT again!!!

When I called the customer service number I was on the phone for 2 hours. I requested to speak to a supervisor over and over and over again. Finally I was put on hold to speak to the supervisor and was told he was on another call and would call me back within 24 hours. I never received a call. I called again, the phone call was 2 hours long again, I requested repeatedly to speak to the supervisor and was told there was no supervisor. Finally I was put on hold to speak to the elusive supervisor and was pushed to a customer account specialist who had not been briefed into my issue. She tried to cancel my flights and charge me $500 dollars in fees. I was put on hold to speak to the supervisor again and was hung up on. I called again spent another hour on the phone and finally spoke to the supervisor. He was the rudest person and brought me to tears over the phone.

I asked to leave a review with management. The supervisor told me the review would not matter or impact any of the employees so he recommended not wasting my time. I insisted and he told me I would receive a call within 24 hours. I did get a call and the woman told me she was informed I'd like to cancel my flight and listed for me all the fees due to calling an hour and a half after the 24 hour cancellation window which by the way you don't get your money back even if you call within the 24 hours.

I've never been treated so poorly by any person/store/airline/anything in my entire life. This has been so awful and it's honestly ruining an already tense trip. My father, brother and I are flying back to my Mom's hometown in rural Illinois where we buried her this spring. Her headstone was placed this summer and we're flying out specifically to see it. It's so awful to have this kind of experience when you're already down. Spirit Airlines is awful!

I told my son and daughter "It's cancel." My daughter and son tear. Spirit rep. didn't open her mouth to say the word "Sorry." This is a terrible mistake and service. I NEVER fly with Spirit again. I know other try to fly with Spirit but please look at the review before you make a decision. It is cheap but you want to pay a good price to get there 100% from other airline out there. I told other in my relative and friend about this story and they will not fly with Spirit ever again. NEVER and NEVER fly with Spirit again!!!

She told me my friend and I were booked to depart L.A. At 6:15 A.M. On august 18, 2015 and sent me an email confirmation. However, Spirit would not honor the papers I had and said apparently she had not put the order through to Spirit. He offered a flight leaving at 12:30 P.M. And 3 times the price and I declined. I called the Tuscany hotel and they stated they DID not have my reservation and I should call Expedia. I DID this A.M. And advised that I will be charged for one night at Tuscany hotel.

I am very upset with Spirit Airlines as my friend and I had to arise at 2:00 A.M. And travel a good distance to get to the airport only to find we were not allowed on the plane. Spirit service sucks and they could care less about a customer. No help and no care was offered. Cut & dry. It is my suggestion that Expedia not even offer Spirit Airline as they are liars and scam artists. There are other decent air lines to use. Spirit may offer the lowest price but by the time you are charged $10 to check in, purchase a seat ($25-$100) add government fees and terminal charges it is not a bargain. You cannot even get a glass of water without paying $3-$6. They are truly horrid!!!

However, 'cheap' does not excuse the blatant disregard of people's time, money and resources wasted by honest, hardworking people daily. Their baggage policy is outrageous and witnessing uninformed passengers get robbed of $100 for gate check ins was outright criminal! Unfortunately, people will continue to buy their cheap tickets and the abuse will continue, why? Because they can. I, however, will NEVER fly this horrendous airline again. I'd rather sell a kidney than fly them again... It's truly that BAD!

Upon arrival the following day, the representative at the service desk stated that they do not partner with other airlines to accommodate passengers when flights are canceled. As a result, we were forced to wait several hours at the airport without alternative transportation when the representative could simply have told me that they do not partner with other airlines to begin with (rather than have me make arrangements to go to the airport several hours before the next available flight).

To top things off, they only offered a refund if we canceled our reservation and booked with another airline. This was not helpful at all because I would be forced to spend several hundred more dollars to book another flight. The lack of customer service with this airline is astounding and they need to be shut down based upon their predatory tactics (with hidden fees) and complete lack of accountability when it comes to getting their passengers to their destination at (or even near their scheduled time). I was forced to miss work and therefore pay because of this fiasco and will not be flying with them again.

I finally lost my temper and told the person at the counter that I wasn’t going to move until I was helped (there were around 140 people behind me in line). He called security on me, and security forced the supervisors to come down to help us. They arrived at 2am. I left the airport at 3am being told that they couldn’t help me beyond a baggage claim check and a verbal guarantee that I would be reimbursed for the car seat that I had to send my wife out to Wal-Mart to buy. We then had an hour and a half drive. We finally got home at 5am to get my 2 year old in bed.

The supervisors and security informed me that if the supervisors had shown up when I initially requested them, security could have gotten me a loaner car seat from another airline and I could have taken my child home. This was probably the most frustrating revelation of the whole night, because I knew that there was a way they could help me, but they were refusing to do it on the grounds that they were too busy handling cancelled flights. The people from the cancelled flight showed up later in line behind me, so I’m not sure how they were handling anything.

During my time waiting, I counted at least 5 other people that reported missing car seats. Because there were only 2 people working for Spirit to cover ticketing/information and baggage on different floors (and one was a trainee with little security clearance), they struggled to have the one person move between floors and look for baggage that wasn’t properly brought out and work the counter at the same time. Two other groups of people, besides myself, never found their car seats and called someone else to come pick them up because they never got any assistance. While I was waiting and at 12am, I called the corporate office to file a complaint or see if they could help us in any way. The corporate office told me that their supervisor was on a call and too busy to help me. They guaranteed that I would be called back as soon as possible. I still (1pm the next day) have not received any call.

During the time that I was waiting, there were two people who received notifications that their flight was going to be delayed until 12am. When they arrived before 11am, they were told that their flight was already gone. One of these people was simply ignored until 12am by the Spirit people before they finally rescheduled his ticket. The other had an unaccompanied minor, she and her son had to wait for a supervisor to show up to reschedule their ticket. So, they were there until 3am with me as well.

There was another gentleman who had a connecting flight. The trainee was trying to help him get his baggage rechecked so he could go to his next flight, but for some reason she couldn’t figure out how. She even called security to do a by-hand bag check. Not sure why. The end result was that she took at least 40 minutes to just re-check his bag and he missed his next flight. To which they said that he had to wait for a supervisor if he wanted to discuss any reimbursements or assistance. So, he was stuck there until 3am as well. When additional employees showed up later on at 1am, they started outright lying and saying that he showed up late for his flight. How can you show up late when you go straight from your flight, to baggage, to ticketing counter? I knew his schedule because he was on the same flight as I was and was actually to the counter before I got there.

There were around 5 other individuals whose baggage did not arrive. 3 of them were able to get claim checks after lengthy waits. The other 2 just left in frustration after being told a supervisor needed to help them. A little before 12am, Spirit cancelled a flight. They had rushed the people into the plane and had started taxiing away from the terminal, when they cancelled the flight, pulled back in, and told everyone to get off the plane. I was told by security that they canceled the flight because all of their pilots had run out of flight time (FAA regulation). Seems like something they should have known before even putting these people on the plane. But, either way, these 130-ish people got placed in line as well. They were all told there was nothing that could be done until a supervisor showed up.

Around 1am, 3 new Spirit employees showed up. These new employees told everyone that if they needed anything more than a reschedule to the next Spirit flight, that they’d have to wait for the supervisors. After the supervisors showed up at 2am, they moved most of these people to flights on Delta because of how long they’d have to wait for the next Spirit flight to their location. So, most of these people would have been stuck waiting for the supervisors anyways. When the supervisor arrived, he informed me that he was told that I had been informed that I could file a baggage claim “by an Asian woman at the counter.” I told him that I was not informed that, and I had not seen any Asian woman at the counter, did he have a better description or a name? He replied “Mia… maybe…” I would find this to be extremely offensive, if it weren’t for the fact that I am sure it was just an outright lie.

When I left at 3am, there was still 2/3 of the line of people from the cancelled flight waiting to get helped. The employees all were extremely discourteous. Often times, when you asked them a question regarding when someone would help you or made a comment that you needed assistance, they would smirk and chuckle at you. In fact, it wasn’t just the people at the counter. When I called the corporate office, they treated me the same way when I asked for their supervisor or manager. The 3 employees that showed up later were extremely displeased with having to help any of us, to the point that they were raising their voices at us. When the supervisors finally showed up, everyone seemed to calm down a bit and things started getting resolved.

I was just notified by email, as there is no way to actually speak with anyone at Spirit, that my request was denied, that they advertise the sizes of personal items. Their website does not have this info, nor was I offered a cheaper baggage fee upon booking. Bare bones is their tagline, and this could not be truer. The seats do not recline, they are actually proud of the fact that they can cram more people in and keep fares low! The poor people asking for water were told it was $4! I will NEVER fly this airline again and I hope they go out of business ASAP!

We were meeting our daughter in Portland, as she had a direct flight to Portland from Chicago on another airline and had just landed and was now there by herself. We were told they could only refund the portion of the flight from Vegas to Portland since they did get us to Vegas even though that was not our final destination. They could not put us with another carrier or pay our hotel since it was due to weather. I understand they have no control over weather, but to give us the only option of getting us there in 3 days is absurd! When we asked what the refunded amount would be they could not tell us.

Ultimately, we purchased a ticket for the next afternoon with Delta Airlines and got a hotel for the night. We incurred all the costs ourselves and still have not heard back from Spirit regarding our refund. Our flight with Delta the next day was also weather delayed when we reached our connector, but the way it was handled was completely different than Spirit. Anyone missing flights were automatically placed on another flight and we were constantly updated. They also provided snacks and kept apologizing, even though it wasn't their fault. We will never fly Spirit Airlines again, and will gladly pay more for a ticket with a reputable airline.

On the day of departure, I tried printing my boarding pass at the kiosk and was advised to see an agent which took me 1.5 hrs to get to the desk because of all the commotion. It turned out that all the connecting flights thru Florida were cancelled. I wasn't too disappointed, and decided to take another flight on August 7th. On August 7th I went to the airport 2.5 hours early for a 6:30 am flight, which was rescheduled for 8:30; 9:30 then 10:30 am. I had a connecting flight departing Miami at 12:17 p.m. so I missed this flight, but thinking Spirit would simply put me on another with any airline into Kingston. Boy was I wrong.

We all the delayed bumbled around the airport with no direction as to where to go. We were directed to a small desk, where we spent 45 mins and still no one arrived. Eventually, one passenger came back and told us to go another counter, where the agent informed that she was not even aware that our flight had been delayed FIVE HOURS in LaGuardia Airport. No, they could not book me on another airline at their expense. The next flight out would be Sunday (two days later). No, they would not pay for hotel accommodations.

The agent searched for a flight into Jamaica and found a one way ticket on Delta, departing at 7:50 pm that night to Atlanta, departing the next day for Montego Bay. Now, I needed a place to stay in Atlanta!! I have to pause and state that I have to commend the agents that I got, both at LaGuardia and FL for maintaining their professionalism under very difficult circumstances. The FL agent got me a good price ticket (which even impressed the Delta Agent) and she was smart to retain the return flight, which I had completely forgotten to insure in my frustration.

Having said all that, Spirit airline has cost me a fortune. For one I have to pay $50 for each to and from the airport. When flight was cancelled I took the bus to train, then taxi. = $180; then airline ticket on Delta to Jamaica $187; family had to hire a car (friend price) in Jamaica to Montego Bay which is 1 hour longer to my hills - $110 (gas money)!! I had shipped goods to be picked up when I landed on July 31st, thereby spending one money to hire a van. For this I had to hire a van into Kingston Wharf at a cost of $110 (again family friend price)!!

At this point, my vacation was blown, and came back was exhausted on Sunday midnight to return to work on Monday, which I never have done, but for the airline's screw ups. All they told me is that they will refund me the Florida leg; which might be pennies. For the first cancellation they sent a $50 voucher!! What good is a $50 voucher?!! I hope someone does something about Spirit Airlines. Suffice it to say, they could never pay me fly with them again!!

Instead, they give you back your money for the flight, which you bought months in advance at a cheaper rate, and tell you to go and reserve another flight with a different airline if you can. The thing is, prices are astronomically high on the day of a flight. We ended up needing to get a 6:30 flight for 550 dollars, over double what Spirit charged us. When asked about this point Spirit explicitly said they would not help with defraying the costs of other airlines due to their own last minute cancellation. I tried to call Spirit to complain but was just put on hold for an hour before the machine just hung up on me. Utterly incompetent airline that doesn't know how to handle customers, STAY AWAY!!!

I bought food and water at the terminal and brought it on with me. They have no issue with that. The flight was not much different than any other flight I have taken on any other airline. The only thing that stands out is the lack of legroom, which is why I gave 4 stars. I am 5'9" 200 lbs and was cramped in. If you are over 6' there will not be enough legroom for you to fit in the seat. I would take this airline again if the price continues to be right.

Even being there 20 minutes in advance was not good at all for them. We got to the check in and were ignored for about 3 minutes while they were talking. We then went up and asked if they can help us and immediately said "no, you missed your flight due to customs being closed early and the flight was changed to depart earlier." Us being in a foreign country had no idea to do. No internet service everywhere we were that day. They then found us the next flight out being 8 Days later! Which was completely crazy! When we asked to speak to a manager immediately to resolve the problem that the flight hadn't even left yet, they said he won't be back for an hour that there was nothing at all they could do except book that 8 days later flight.

Now we're here stuck paying another hotel stay and another flight with American Airlines - expensive but well worth it. Due to Spirit Airlines I want nothing else to do with Spirit except work hard on getting compensated for our flights, even missing time at work loss of money, and since my Husband is a travel agent and my mother-in-law owns a travel agency letting everyone that we know Spirit is not the way to fly. I've experienced the worst and wouldn't want someone else to experience them the way I did. I also have to say that I never take the time to write a review but since Spirit gave me so much useless time I thought it was well worth it...

All you did was say, "You can come back the next day at the same time and will try to do it again". After hearing what you did to other people with canceling flights do you think I could trust you again? So we rented a car in New Orleans and drove back to Fort Lauderdale. 13 hour drive and no sleep to go to work so my wife could keep her clients happy, and I could make my doctor's appointment. Is this the way you want to be treated from another business? I bet you don't. You should have tried working with other airlines to get the people on other airlines, sent another plane. Anything but what you did, it was disgraceful. The clerk told we could go down the line to other airlines to see if we could ticket. Now that is what I call "Customer Service". I could write more but I think you get the idea "not happy" at all.

I felt like someone robbed me and provided me incorrect information over the phone and made you slice that your ticket is expired once the plane leaves. Beware people. As long as you are at security, they are not supposed to charge any extra fee from you. Scam, scam. Don't choose this airlines because of $100 difference. Their service is too bad and slow and you end up being more. If you are reading this, stay away from Spirit airline, unprofessional and money hungry staffs there with no customer satisfaction guaranteed. I am going to file a claim for scamming me and take a further legal action to get a refund back. Truly disappointed.

I must say our round trip to Orlando from Atlanta went extremely smooth. As others have mentioned the key is reading their instructions on the website. If you follow instructions it indeed will be less expensive to fly with them and everything will go smooth. I was afraid on our first trip to not book seats ahead a time so we paid, but after this first trip going so well no lines at check-in (though we didn't have to because we did it online ahead of time), there was also no charge for our backpack and my supersize purse were personal items that fit under our seat though if there was room we could put in the compartment above in the plane and there always seems to be room since most don't take carry-ons on their flights.

We had another trip to make to Orlando the following week and who do you think I booked with OF COURSE Spirit airlines can't beat their prices. This time we had to check in one bag but we did not book our seats ahead of time and waited til the end and checked in at airport where there were no lines and we got seats on row 10. No extra charge at airport for luggage I had already paid to check in. Less than 5 minutes we were heading toward gates. On both flights from check-in to boarding on plane we found ALL staff were friendly, helpful and professional. There was a delay on our return of 53 minutes, but earlier in the day there was stormy weather and this throw off schedule and as passengers who always want security over schedule we were understanding but they even updated the delay and made it shorter than expected.

Don't be afraid to try them like us. YOU MIGHT BE PLEASANTLY SURPRISED!!! And save some money. SPIRIT AIRLINE WORKERS - I said I would sent in a positive review and here it is. My first review ever, but I really thought this one was necessary to retract some of all the negative reviews I saw that almost scared me away. THANK YOU... WOULD AND WILL FLY YOU AGAIN!!!

And 20 minutes before that last delay (5:40 pm now), we see people running from the gate. No announcement whatsoever - the person at the gate must have told the group surrounding her, very quietly. Upon asking, it appeared that the flight was cancelled. It was not announced over the PA system until a half hour later. By then, the line at the ticket counter (yes, back outside the security gate) was huge. Stand online for 2 hours, and they say the next available flight is - get this - on Friday. It's Tuesday afternoon. All airlines are flying into the NY area with no issues, and Spirit cancels theirs due to "weather".

We have jobs. We cannot stay in FLA for 2 extra days. So we buy a Delta flight for $1500. Spirit refunds us $365 meanwhile. I am in the hole $1200, and Spirit claims no responsibility. When I call their customer service (person at the counter was completely useless), I encounter another useless person that cannot help me, and when I ask for a manager, they put me on hold for 20 min and then come back and say that the manager is busy and will call me back. I am still waiting for that call, a day later. I understand that I cannot do anything contractually because their responsibility is disclaimed very well, but aren't there any consumer protection agencies out there that can make them refund me the difference?

So FLL to Las Vegas is my last flight and I'm home from vacation and so far I don't have anything really bad to say about Spirit. I already prepared myself for uncomfortable seats and no complimentary water or snacks. The only thing left was to take this last flight home. As I get on the plane with my boyfriend my seat says 23E and his says 23F (BECAUSE WE PAID EXTRA TO SIT TOGETHER) BUT someone was already sitting in my seat. I ask the man if he can show me his ticket and how is it possible that our tickets both say 23E. I immediately tell the air hostess and she tells us to stand in the back of the plane and they will resolve it later. We address to her that we paid extra to sit next to each other. One of the air hostess told us "Oh this happens all the time the computers gets the seats mix up."

One of the air hostess was very nice and she told me not to worry and they will resolve it. Then an agent gets on the plane and he checks our tickets and he tells me that I need to sit in 5B. I was about to say something when the nice air hostess comes in and tells us don't worry seat 6A and 6B are available. We went to go sit there and then a man gets on the plane and what do you know his ticket says 6A. Now I'm very irritated and I move again and this time they send me and my boyfriend to the front of the plane where everyone is watching us and bring the agent back on. He was very rude and said "I already told you your seat was 5B." I explain to him that we paid extra to sit next to each other. He told us it doesn't matter there is no seat next to each other anymore because everyone is already seated and it's too late for us. So I raise my voice saying, "how is this fair!" He tells me the only thing he can do is say sorry because there are no seats now.

The man that has my seat did not pay extra to sit next to my boyfriend, I DID. So I am angry at how this situation even happen and how all they can tell me is to take a seat. He then proceeds to tell me he will not delay this flight for me so I need to sit down or get off the plane and catch another flight if we want to sit together so bad. The problem I have is I understand this airline has low rates but it's still an airline so it's still a service and they should accommodate to their customers especially the ones who paid extra. Isn't that what this airline is? "You get what you paid for," well I didn't get what I paid for and they're confuse why I am angry. I think anyone in my situation would be angry if they paid EXTRA, which no other airline makes you do to sit next to each other, and LAST MINUTE when you board the plane they change it on you without telling you.

From what I understand is that they have a faulty computer and if it messes up and screws you over they won't do a single thing to accommodate you. Then the man that was sitting in 6A offers to move and the air hostess yells "NO THESE TWO NEED TO SIT IN THEIR SEATS." I yelled at the travel agent if he was going to give me my money back and he said "sit in your seat and I'll refund you" in a rude tone. And then I told him "okay I'll sit down. Now admit to me this airline is **." That is when he escorted me off the plane for using foul language. As soon as I was off the plane I was so shock at this situation I was on the verge of crying.

I spoke to another female air hostess and told her calmly that I am just very angry and I'll sit in 5B. She kept telling me she can't let me back on if I'm angry so I had to compromise with her. I get back on the plane and he made a rude comment saying "we're letting her travel with us?" I sit down and a couple minutes later he walks back on and THROWS the receipt on my lap and in a rude tone says, "you're welcome"! It was a receipt that I got my money back for not being able to sit where I paid for but it didn't have to be this way.

On my flight back I get emails all day and from 8:50 pm my flight departed at 1:30 am California time to then get to Florida at 10 am their time. I did not sleep due to how uncomfortable cabin and sad part is after sitting at the airport for 6 hour delay and getting on the plane they did not even acknowledge we sat there all that time by apologizing!!! Not even a soda to compensate. Mind you we were next to other major airlines like Jet Blue who were all on time including one to Fort Lauderdale which I was tempted to jump on. All 3 Spirit flights were delayed by HOURS in our terminal. It was a nightmare. One other person traveling to Minneapolis sat there for hours of delays to then be told minutes before boarding that their flight was cancelled at midnight because they did not have enough staff on the plane. WHO DOES THAT?

It was an absolute nightmare and I will never I repeat NEVER fly this crap airline again. I should have stuck with Jet Blue. Their customer service is unparalleled and their planes are so nicely accommodated. They made Spirit look pathetic. Save your money for a flight that includes your things, will in the end cost you less, and an airline who actually cares about you. I really have no idea how this company is in business with how they treat their passengers so poorly. They need to be shut down!

We got to check the bag at 6:05 and I asked the Spirit guy at the desk why this had happened and expressed concern about checking a bag on a flight that I wasn't going to make. He told me I should have been at the airport earlier!! I reminded him that it was their staff that bumped us to the back of the line twice! He repeated that I should have been at the airport 3 hours ahead of the scheduled flight departure. My son and I made it through security and ran the entire length of the terminal as the attendant was closing the door to the plane. We were able to get on at 6:29 AM. Very stressful and senseless encounter.

I was already furious with the airline staff when we arrived in LAX, non-stop flight, and found that only one of our bags was there. I filled out the report of missing bag and was told they would drive it to me ASAP. This has happened to me before with other airlines and they have, in fact, delivered my bag in a very short time so I was not overly concerned. I then spent the week calling the number given to me for Spirit's baggage tracking department at least twice per day. No one from Spirit ever called me. I was told each time that my bag was at LAX and they would notify me when FedEx picked it up. That happened twice daily all week. At the end of each call, after pleading with the employee to please track it down and figure out why it wasn't moving, I was promised that he/she would look into it and call me back. NOT ONE of them ever called me back.

I am now home and still don't have my bag. I finally talked to someone at LAX on Sunday as I was flying back to Chicago and she promised to FedEx it that day. It's Tuesday and my bag is still sitting at LAX. I have searched paperwork and the website for a phone # to talk to someone about this. There is no way to talk to a live person, nor is there a way through their customer service web page to write a description of what has happened. So, I'm here warning everyone who will listen and read.... NEVER FLY SPIRIT AIRLINES.

This airline is the worst and I will NEVER EVER use them again! Their customer service is the worst and they don't see anything wrong with the way that they advertise. People who have never been to Miami are being deceived and this company is getting over on a lot of people. Something should be done to companies like this that false advertise and deceive people out of their hard earned money. I will NEVER fly this airline in my life and if I hear of anyone thinking about flying them I will tell them NOT to! SCAMMERS!!! THEY DON'T DESERVE the 1 rating it should be -100!!!

Anyways, I called yesterday to cancel a ticket, one out of three that we have for an upcoming flight. We have a family situation that will not allow someone to travel. I called just wanting a voucher to fly at a later date, that's it, not a refund, not something for free. I simply wanted a voucher for money that had already been paid. I did not want a refund, just to be clear. I was told there would be no voucher. In fact if I wanted to cancel the ticket I would need to pay an additional $60 on top of the ticket price. My other option would be to just not use the ticket and lose out on the cost of it. I was then told not so nicely that I should take the time to read the terms & conditions.

I fully understand the terms & conditions, what Spirit does not seem to understand is customer service. I was told over and over that admin policy did not allow for vouchers to be issued. Of course they can, there is always a way to extend a customer a gesture of good will. I wasn't asking for them to violate a law or statute or Federal Guideline, I was just asking for them to show some form of customer service. For god's sakes, I wasn't asking for a freebie, just a voucher for something I already paid for. I was basically pleading for them to allow me to continue to use their terrible airline, and they wouldn't even do that. My advice, pay the extra money to fly with someone else. This airline will eventually run their course and go out of business, but until then stay away.

However, my actual experience flying with Spirit was dreadful, and I will never, ever fly with them again. Our flight was from JFK to Dallas (Flight 917) and then on from Dallas to Denver (Flight 719) on Saturday, August 1st. We had just about an hour for our layover. Upon arriving at JFK, we were told by the Spirit check-in staff our flight was delayed by just over an hour, but we were assured that this would not impact our connecting flight, as the same aircraft was to be used for both flights and our flight to Denver (719) was therefore also delayed. Great. As we waited for our flight, it was delayed an additional hour--the reason for the delay was never explained--but we didn't stress about it, we had been told at check-in by Spirit staff that our connecting flight would be unaffected and hadn't at any point been told otherwise.

Indeed, even as we landed in Dallas, we were informed by our flight crew that our plane was next headed to Denver, we just had to disembark so they could do a cleaning pass and switch out the crew. However, as soon as we were in the Dallas airport things began to fall apart. The flight to Denver wasn't listed on the departures list. When we asked a member of the Spirit staff where we were supposed to go, she directed us to a gate that was currently boarding for Las Vegas--on our plane.

This is when we began to realize that things were not going our way. We went to an a different Spirit staff member, and she disdainfully informed us that the flight to Denver had left hours ago, at its scheduled departure time. We explained to her that we had just come in on another Spirit flight and had been assured multiple times that the flight to Denver was also delayed. She flat out refused to believe that we had been told this by Spirit staff members, and only after much insistence on our part that an error had been made by Spirit did she agree to call a manager for us. After 5-10 min of waiting, we were informed that the manager was very busy, and would we be able to walk over to the office rather than wait at the gate? Of course we could do that, and the Spirit staff member told us to head out to baggage claim, there was a Spirit office directly next to the carousel and the manager would meet us there.

The Spirit staff members at the baggage claim office were baffled and perturbed that we had been sent to them and immediately ushered us out with vague instructions to "go around the corner." We followed their instructions, and there was nothing around the corner but a Chase ATM. We went back, and this time we were told to go to the check-in counter and ask for a manager. Had the manager been told we were coming, we asked. This Spirit staff member didn't know. She couldn't help us. "Please go try to speak with a manager."

At the check-in counter, it became clear that either no one had been told we were coming, or they had made no plans for our arrival. At the check-in counter we were told to "wait by the door"--a nondescript metal door with no window--and a manager would be with us as soon as possible. How would the manager know we were outside of the door waiting for them, we asked. The staff at the check-in counter had no answer for this and again told us to wait by the door, anxious to be rid of us.

While waiting by the door, we found additional passengers who had our same itinerary and were thus also stranded in the Dallas airport. Swapping stories, we discovered they'd been having much the same experience as us. Eventually, nearly an hour after our plane landed, a woman in a blazer--a manager?? finally??--came over to us. She told us that delays are not the fault or responsibility of Spirit Airlines, and we were welcome to change our (missed) flight to another Spirit Airlines flight, but that's all she could offer us. The next Spirit Airlines flight to Denver was two days later. When naturally we protested, she threw up her hands and said there was nothing else she could do, if we wanted to take further action we'd have to wait for a manager. She was not a manager!

It took another twenty minutes before we were able to flag down someone who was indeed a manager. And in a complete one-eighty, the managers we worked with were apologetic and solution oriented, immediately taking steps to get us on the next flight--any flight, with any airline--to Denver. No questions asked, they were ready and willing to help us. Why, then, was every single staff member we'd encountered in the hour and an half prior so disdainful and accusing, as though we were villains for expecting them to help us right the situation their airline had caused? As though we were the ones who had delayed the flight from JFK and either lied or been horrendously misinformed about the status of the connecting flight in Dallas?

Eventually we were given two tickets for an American Airlines flight at 9:50 pm, nearly four hours after we landed in Dallas. We had about an hour to get across the airport to the AA terminal, get checked in, go through security, and board. We hopped on the shuttle and made our way, thinking our long Dallas nightmare had finally ended. But no! When we got to the AA terminal for check-in, we were informed that our tickets had not actually been paid for! So back on the shuttle we go, eating up precious time as we get closer and closer to boarding. We immediately flagged down a manager and he disappeared into the office. Ten minutes later he reemerged, and this time the print out he gave us had clear payment information it, so back across the airport we flew. We made it back to the AA counter too later to check in our bags, but this time the tickets were accepted and we made our flight with only minutes to spare.

(Unfortunately for the family of four in our same situation, they hadn't made the trip back the Spirit desk in fear of missing their flight and ended up paying for their new tickets out of pocket.)

So yes, eventually Spirit Airlines did right by us. But it took several hours of enduring the scorn of Spirt staff and basically waving our hands in the air and jumping up in down before anyone who could actually help us would finally pay attention to us. It was a tiresome, dehumanizing experience and unlike anything I've ever experience in my many years of flying.

Also! I twice called the 800 hundred number to try to get any sort of assistance in a more timely manner and both times was informed that the call center staff is basically unable to do anything other than make, cancel, and change reservations. They were unable to escalate me to a manager, they were unable to give me a phone number for their Dallas office. They had nothing to offer me other than advice to talk to someone in the airport, as if that weren't what I was already trying to do. I appreciate that they necessarily have limited power, but that I couldn't be transferred to a manager was absurd.

First off, they charge you $10 to check in at the airport counter. In order to avoid this charge you would have to check in online and print out the boarding pass. I was fine with that and things went well at the Houston airport. I did not bring extra baggage because I saw on their website that they charge you $31 (one way) for a carry on baggage. You're only allowed a personal item without paying extra. And if you didn't pay that extra baggage ahead of time, they would charge you $100 at the gate. Thanks god I read that before I departed.

They charge you extra for selecting seats too. Just any seat. I have never experienced this with United or American Airline. I guess you get what you paid for. Of course we did not pay that extra charge so when we were boarding we were assigned the second last row on the plane. It was a 3 hour flight but it felt like forever - keep in mind that I travel internationally frequently and my flights are often 12+ hours - when I was on the Spirit airplane there were a lot of Mexican families with 5 or 6 babies who literally cried and screamed through the whole flight. I had to put my headphones on because I just could not take it anymore.

The cabin interior was old and dirty, there were trash everywhere and the toilets were dirty as hell. I'm very skinny but I barely fit my legs between the seats. You can tell that a lot of the passengers who fly with Spirit are lower income families. They have bad manners and do not control their kids. Spirit Airline also charges for EVERYTHING. I was trying to get a cup of water and was charged $3. Ridiculous.

If you think that was it then you are wrong. The real nightmare began when we tried to check in for our return flight at LAX. Our flight was 3:46 pm and we arrived at the check in counter at 3:11pm, meaning we were 35 mins early before the flight was supposed to depart. I was only told that we needed to be at the gate 15 mins before the flight, so I thought we were on time. Oh god... I cannot tell you how angry I am right now. I'm writing this review as I'm waiting for my flight with United Airline. YES, United Airline. Because I was told that we were "too late". The Spirit agent showed us a sign at the check in counter saying passengers need to be 45 mins early before the flight departs. I WAS NEVER INFORMED ABOUT THAT RULE. Not when I booked the flight or on any of the text messages I got about the flight status.

I'm a very time-sensitive person and if I was ever told that we needed to be at the airport by X time, I would of course be there by that time. So the agent told us that we could not get on that flight and they would have to reschedule us for the next available flight, which is 2 days later!!! Like what the hell??? No refund either because it's only valid until 24 hours before the flight departure time. I asked him why I didn't see anything about the 45 minutes rule when I booked the flight, he said it's because I booked through Orbitz. Then he opened the Spirit website and showed me about the 45 minutes rule under "legal documents", which is in the smallest possible font at the very bottom of their website, consisting of 10+ pages.

I was absolutely stunned - they expect customers to actually find those legal terms on their website before everyone books a flight?? It's like whenever you sign up for something, are you supposed to read through all the terms and conditions line by line?? Especially for this kind of things, they should be made very clear to every customer at the time of reservation. I literally started crying because I have to be back in Houston for my final exam tomorrow. But the agent at the Spirit counter just did not care. Their attitude was rude and unprofessional. They just said we should have read those legal documents and it's not their responsibility that we were gonna miss our flight.

I just find it extremely unreasonable - I was there 35 mins early and surely had more than enough time to go through security and get to the gate, especially with no checked bags. They just did not even let me check in and would rather spend 30 mins arguing with me than letting us just go to the gate already. In the end we had to get tickets from United Airline which cost us nearly an extra $1200 (single way) which arrives the next morning. But that was the only way for us to get home on time for work and school. After the long argument they finally agreed to credit us half of the fare - NOT refund - but a credit for booking a Spirit flight within the next 60 days... oh and when they were going through that process, the agent totally ignored me but instead he started flirting with the other female agent. How professional!

I'm so pissed... I hope my story will help at least some people avoid this airline as much as possible. You really get what you paid for. There is a reason why their fare is cheaper. They literally charge you for everything it's almost like a scam. I will never ever fly with Spirit again. UA or AA is a way better choice and the extra money you pay is totally worth it.

Currently 4:40pm and awaiting repaired plane which was late. Many discontent people and lack of employees at D12 currently. Not doing well, I guess you get less than you pay for and my time loss today could have provided me a seat on an airline which has a better record. The CEO, COO and all should focus on Customer Satisfaction before they lose more than I and many others. 9 Dollar Club Member and SpiritMC holder soon to cut card 16%APR and 59.00 per year after 1st year. PS. Not a 1st, same on me.

If the FAA handed down a revision supposedly a few weeks ago about extenders only being used on non airbag belts then they should've made airlines disclose this openly! Not a one line revision in carriage contract. I have made it clear to them that I have prepaid seats for the same claims going home and they will need to arrest me or deny me boarding rather than put me through that embarrassment. I'm also obtain counsel and would like any suggestions as to what the future is for these airbag seatbelts not being modified. What is the point in charging hundreds of dollars for larger seats to accommodate all the people that complain about the people sitting next to them if belts are no bigger than regular ones?

They SHOULD HAVE at least provided transportation to PHL along with (1) night accommodation in addition to the partial refund and voucher; but the Spirit Airline manager and ticket agents refused to provide transportation and overnight accommodations unless I took their unreasonable offer to fly on Spirit late the next night. I argued with them (along with a lot of other angry people) for over half an hour. Their lack of ability to "make things right" may have saved them a little money, but it cost them $$$ thousands of dollars of lost future business. I'm a corporate traveler who likes to travel a lot and will never book on Spirit Airlines again. I've already advised our travel agency to never book me or any of our employees on this airline in the future.

BUT here is the important part - Spirit's flights are CONSISTENTLY delayed, and these delays are not a half hour here or there, these delays are HOURS--MULTIPLE hours!!! I've flown this airline twice now and both my flights were over 5 hours delayed!!! And by the way, both times the weather was beautiful, so delays are solely due to their disgusting business practices. I had wondered why my company would not purchase flights for employees with this airline, now I have my answer.

Do NOT waste your money. Even if you don't mind delays of 4, 5, 6 (or more) hours, the money those delays will cost you in added travel expense, loss of business, hotels (which, by the way Spirit does not offer), food you will purchase while waiting (1 hour, a cup of coffee and Danish), waiting (another hour, soda and sandwich), waiting (3-4 hours, soda and potato chips), waiting (5-6 hours, another soda and dinner) well, you get the picture. With the cost of airport food, I spent over $50.00 while waiting for my flight, add into the fact that Spirit flew me to another airport an hour from my home airport, costing me more time and money, as a friend picked me up at the airport and drove me back to my home airport, where I paid another day's worth of parking fees - $35.00.

Oh, still not convinced!? The interior of Spirit's planes SUCK! The seats are horribly uncomfortable (they don't lean back, no head rests, your butt is sitting on springs, and your knees are in your chin). No drinks are offered, there's no access to any technology or in-house movies, etc!!! If you still want to test the waters with Spirit, then bring plenty of change and toilet seat covers. It's only a matter of time until they'll begin charging for the use of the toilet. And why the toilet seat covers? The toilets are already inexcusably filthy. With interiors so horrid, it only leaves one wondering how safe the mechanics of the plane are! And a final note, their CEO refers to customers as "meat in the seat." And that says it all! NEVER AGAIN!!!

Considering the situation and lack complete of communication, the passengers remained calm and patient. After waiting 6 hours without any answers, I as well as a few others did approach the information desk. The person behind the counter seemed overwhelmed and basically didn't have any answers for us. I explained that keeping the passengers posted as to what was happening and why we were delayed would have helped the morale and patience of the hundreds of tiring passengers. Again, people waited another 2 and a half hours until 12:30 am for some form communication and consideration. There were people missing important events. One woman even told Spirit earlier on that it was imperative for her to arrive in Denver on time and should would rent a car if necessary. She was assured that this wouldn't be necessary.

Most people were greeted with their questions by very curt and rude Spirit representatives. Finally at 12:30 am, we were told the flight was cancelled due to the flight crew Union rules and they could not work any longer. We were then herded like cattle back to the ticket counter to try to find other flights. This took another two hours. Hotels were sold out, people missed important appointments, parents had to make arrangements for children back at home under the care of friends or family, parents comforted tired and confused children, children fell asleep on the airport floor.

When all was said and done, we were given $21 per person to cover food, people slept on the airport floor and caught flight on other airlines in the morning. The computer our Spirit person was on was not working and we were the last ones out of the airport after this fiasco. The passengers on this cancelled flight received NO apologies AND NO compassion. No amount of money can make up for the HORRIBLE customer service not to mention the loss of our time. Everyone trying to fly simply wanted honest upfront communication regarding the situation. Some form of a gesture that Spirit was sorry for our pain and suffering because our lives and time is valuable would have been nice.

I have been behind people of all different ages, backgrounds, etc and I have heard the embarrassing lies you have told the customer service reps. I have heard big men try to berate the airline employees about everything from, "Didn't you get an education?" to "How do you live with yourself working for a company like this?" Really?? Take your rotten attitude and your cheap wallet and fly with the big name airlines - they don't cater to you either. Then buy your own airplane and try to fly people around who lie to you, yell at you and then blame you because you didn't listen to the directions. TREAT THESE PEOPLE BETTER. I cannot believe how many times they have arrived on time, not lost any of my stuff, etc.

In 26 flights, I have never been delayed, canceled or mistreated. I have been flying with them out of ACY for way over 15 years! I did not take one cheap flight with them one day. I have taken thousands of flights with them over decades. I HAVE BEEN AS FAR AS COSTA RICA, CALIFORNIA, LAS, CAN, BOS, CHI, MCO, FLL, TPA, RSW, MONTEGO BAY, BAHAMAS, ATL, STT, MYR, ETC. NOT ON BUSINESS, ON JUST PURE FUN. I could not live like this if it were not for Spirit. I love them and I have to stand up for them. Take a look at yourself and see if you would want people screaming at you at work. Did a boat pull up at the airport terminal? No. Did you get to your aisle and there was a cardboard box for you to sit on? NO. Chill out - it's a cheap flight. YOU ARE EMBARRASSING YOURSELF.

I told them this was my first experience and would never use them again. The rep actually said, "Well others will." This is the type of company I can't wait to see fail and go out of business. The fact that they charge that much to click a few keys and move you electronically around in their system for a flight months away isn't even a joke, it's pathetic. STAY AWAY FROM THIS PIECE OF ** AIRLINE. What they are doing should be illegal. There is no reasonable excuse to charge that much money to move you electronically around in a computer for a flight months away that still has half the plane empty. I wouldn't even recommend this crap airline to someone I hated with all my heart. Unbelievable. Spirit Air, I hope you fail and go bankrupt you horrible excuse for a company.

Passenger explained that he used the same bags flying from Dallas so why are they now too big for return flight. She told him "you can go to one of the shops and buy a smaller bag or pay for oversized bags." Mind you we're boarding. She rudely told him who he could see. I wonder if they were singled out because of their nationality (not African American) because I boarded and saw bags larger than theirs. They were finally able to board after everyone else. Needless to say I won't be flying this airline and neither will the other nine people in my party. I will never again fly this airline because all the suffering you go through from flying with them is not worth it. From now on I'll fly the airline I normally fly with.

Needless to say, Spirit actually had seats on the flight going back to Baltimore but claimed they couldn't help me. It would have cost me another $217 to buy a ticket that day to get on the same flight that I had originally booked. What happened to customer service?? This is a company who clearly don't care about customers, and are only interested in charges. They are clearly out of touch. DO NOT fly Spirit EVER. You will regret it.

While at my gate, I took note that the flight was not boarding when it should. There was no gate agent, and the electronic board still displayed the last flight that had left a couple of hours ago. Lastly, others were taking note of it too, and were getting "riled up." After locating an agent a ways down the terminal, I was given a quick shrug, and instructed to go back to ticketing/check-in for rebooking.

After 2.5 hours in line, I arrived to an agent. Turns out the flight was delayed, and the delay was going to cause me to miss my FL connecting flight to Punta Cana. So even though I actually arrived to the check in 4 hrs before my flight departure time, somehow the slowest airport staff still made me miss multiple flights that could have flown me to Punta Cana in time for my event. They kept blaming other parts of Spirit operations, "It's the computers, it's the facility delay, it's the gate..."

Anyway, I began to point out the various flights that I could take, as the agent didn't seem to know how to look up their own itinerary. He wouldn't book me for any of them though (keep in mind, I already missed several flights while waiting in line). He felt like I would not make it through the boarding checkpoints in time. He stated that once he rebooks, if I missed the flight due to checkpoint delay, he could not rebook. Although, flights on the other airlines weren't leaving for 2 hours, he just wouldn't do it. And even though I have traveled through Hartsfield ATL enough to know that I could make it, he spooked me enough to not want to risk it either. There were 7 agents at ticketing/check in helping others onto their flights. The rebooking line was an oversight. One lady with really swollen legs/feet had to stand there. She was in pain.

I was rebooked but I didn't arrive until the next morning. So you guessed it. I had missed the day's event, prepaid for a $200/night hotel room that I didn't even get to stay in. And I paid for an upgraded flight time, only to find myself traveling at the very flight time that I was trying to avoid! The return trip was equally interesting. The attendant had a crude, not very funny monologue, "I hope you can swim or take a selfie if we land in water, if air masks drop and you have two minor children, please decide which one you love more and put the mask on that one and kiss the other one goodbye. If you want to smoke you are gross, but feel free to step out on the wing during the flight to do so. We will all enjoy watching you star in Gone with the Wind." Uh, ok! The connecting flight going back to Atlanta, the gates were changed twice with lots of walking and boarding checkpoints/extra scans. Luckily I traveled light.

After getting home, I called and was directed to go online, so you speak to no one. The agents hide behind the screens and are extremely rude. The Spirit agent (I am intentionally leaving out the word customer service because they don't serve the customer, just themselves) would not answer my questions, they just kept repeating "take the $50 voucher" (that you have to use in 60 days or book in 60 days). Most airlines offer one year. I'm not one of those people who know when and where they can travel next in 60 days? The ghost agent kept saying "we paid for your rebooking."

No, you didn't pay for my rebooking Spirit! Remember I paid $250 additional for a flight upgrade. Your shady accounting only took my extra money, and shifted it over to pay United Airlines. I PAID MY REBOOKING! Of course, I couldn't wait to fly out 1-2 days later, I had a pre-paid room. I didn't want to be reimbursed because my itinerary, transfers, events were all scheduled when I booked the trip months in advance. Now $450 in the hole, I asked to speak to the supervisor or a manager but they refused to escalate me to a manager. When I kept asking for a manager, both agents closed my ticket claim!

Finally I get a supposed supervisor weeks later, and I explained about the $450 loss I took for one measly flight delay and their jacked up flight timetables. I said I would be happy with my $50 voucher with a one year time limit. Or, a couple of $50 flight vouchers (with the 60 days). Come on, I'm flexible, meet me halfway somewhere! The manager mimicked the ghost agent. It was basically take the $50 voucher with 60 day time limit, or shut up so I can get off of the phone.

I have a theory, IT'S A SCAM OPERATION!! You book a flight and pay for your ticket. Then they haphazardly cause a flight delay or cancellation. If you have events or time sensitive issues, you may opt to cancel or reschedule. They leave you with an option of waiting (from what I can see up to 5 days) or rebooking yourself. If you rebook yourself another flight, they may or may not try to keep some of your money. They may or may not provide you with a refund. Or, they turn on you and blame it on you, saying that you were unwilling to take a rebook. Well of course I am unwilling. The event is tomorrow, not in five days! It seems like it depends on how shabby the person is that you are dealing with. This still adds up to profit margin, especially when you are conning people in the multitudes.

The travel insurance is in cahoots with them. If it's weather related, they tell you they cannot reimburse for weather, if it's facility delay related, they tell you they can only reimburse for weather. What the what!?! Which one is it? I guess it doesn't matter, you managed to get my extra $$ Spirit for your shady travel insurance. It is almost like they are asking the agents to provide the opposite rationale to whatever issue or complaint the consumer has! Guys recognize it's all about avoiding paying fees to secure enough gates to move. Also consider this, they are getting paid for answering phone calls from passenger's complaints? The more complaints they can stir up, the more money they make. Perhaps their lack of response is a ploy to get people to want to escalate their complaints to a service that requires an admin fee!?!

They probably have the facility delays because they are trying to manipulate the system and get as many people as possible on one flight!! (Hence the sporadic flight departures that are 2-3 days apart!) You never know with these scam operations. It is a consumer-buyer beware practice that we must initiate. In case you haven't noticed, these 1400 reviews and all that is out there on FB and Youtube about Spirit, we are screaming at the top of our lungs... Buyer beware!!! Don't give this ragtag of a looney tunes production of a business no more satisfaction. I am almost certain the CEO is the Joker himself.

For those of you who are employees, are you under some level of hypnosis? I know you have to make a living but who are we fooling. You are making money in an unethical fashion. Spirit Air job employment ad: "Would you like to work for Spirit? If you have psychopathic tendencies, favor tardiness, lack accountability, can initiate dishonesty without hesitation, entertain with crude humor, and the ability to drip with sarcasm, then this job is for you."

Like any other scheming dream team, they don't count on your kudos and polished survey reviews. They count on stripping the profits and making the money as fast and as quick as they can, until the business implodes. You all work far too hard to give this company any more of your $$ to feast on. Boycott today, put them out of business tomorrow (and I do mean tomorrow). I'm unclear as to why a legal team or national customer affairs haven't made any attempts to obliterate these unfair practices. We the sheeple have to get a clue and stop thinking that someone is going to step in our behalf.

Serve up Spirit with a dose of their own medicine and let them see what it feels like. Ignore them long enough, and they will go away!! When the company files bankruptcy, all of our claims for refunds and the like should be included as part of the claim filing. Is there any attorney out there that has flown on this skyway to hell??? Where are you? Please stand up if you are an attorney who is subjected to Spirit's ill antics. We the consumers need you!! Trust that we will stand behind you.

On the flip side, after looking at all of the senseless stories and reviews on the antics of Spirit Air, I wonder if this is some sort of Consumer/Airline/Flight plan sociological experimentation. They have to be experimenting with us, because I am not sure why the FAA hasn't shut them down. The health of individuals missing MD appts, and ceremonies, etc who are relying on these flights as a mode of transportation is villainizing at best.

Maybe they are seeing how much abuse we the consumers are willing to take without doing anything?!? Hmmm??? You never know. I feel like a guinea pig in an experiment gone wrong. Look at the wording on the reviews as to how this airline has made them feel. They simply cancel flights and reschedule customers for 1-5 days later and the customer is left to pay for hotels, cars, food, gas, etc... out of their own pocket. So if you fly Spirit expect to be left sitting on the plane near the gate for hours and expect to be cancelled and have to pay for hotels and miss whatever you were flying to experience. I know that this can happen from time to time. But with Spirit, this is to be expected 90% of the time. How about those odds? At the end of your experience they ask you to complete their survey, or please reply back with an issue that is not regarding the issue you just complained about. What on Earth?

Take the advice of consumer Coletta of Kingman, begin quote -- CALL YOUR STATE REPRESENTATIVE, if you have encountered the same thing. I am calling mine, spread this around as much as possible. I will be asking my state representative to inquire to other state reps if they have had outrageous complaints about Spirit as well. There must be something we can do. I am also writing to the administrator of Cleveland Hopkins and McCarran to let them know what these people are all about. I am also writing to my local newspaper, and I have already taken to Facebook and Twitter. I will also be writing to the BBB and every agency Spirit Airlines belongs to. JUST DO IT! JOIN ME IN DEFENDING OUR RIGHTS AS AIRLINE PASSENGERS AS HUMAN BEINGS. IF NOTHING ELSE LET'S HIT THEM WHERE IT HURTS IN THEIR WALLETS. -- end quote

There is no accountability on their end. To prove this point, is there a site where we are allowed to post Spirit's customer service online replies? I would gladly post mine, so all could see that I am not exaggerating. I would give them 1 out of 5 stars for getting me to my destination intact. However, the poor and negative treatment that I received, I am using basic math and adding a -3. That gives their overall rating a -2 out of 5 stars (below 0)!!! Consider this true and honest account as a warning to all of you susceptible 1st time Spirit Airlines flyers.

So $2081 later - I WILL NEVER USE THIS AIRLINE AND WILL TELL EVERYONE I ENCOUNTER how horrible they are. Booked on Southwest Airlines for less than the original cost of Spirit and if I need to cancel - guess what? I have a year to use my funds. Oh - did I mention 50 lb/bag (x2) of luggage at no cost vs. 40 lb @ $35/bag on Spirit? They are only in business due to raping their customers. The term "customer service" is not in their corporate culture.

Then the man told me that to check a bag it was $100. I was shocked. I knew they had hidden baggage fees but with that I could have purchased a second Spirit Airlines ticket. That's probably why they are almost always $100 less than competitors. HA. So now I am crying and the man says, "Well Ma'am I am not sure if this helps but the flight is delayed two hours so you're not going to miss it. At this point I would have rather missed it and flew standby on any other airline!!! The only positive to this story is I got to sit at the bar and drink Jameson as I waited for this pathetic excuse of an airline to get their ** together. :) Just spend the extra $100 for a better airline you're going to end up spending it with these guys anyways and you will be late.

It took over one hour to check me and the dog through. They did state a $10 fee but the look I gave them - they waived the fee. Our first time with Spirit was great, only paid $30 for 3 checked bag and awesome customer service. Unfortunately, because of all the extra charges coming up and rude service, never again. We would have saved over $100 going with another airline and only one layover not three.

I was so frustrated and mad!!! We had booked shows and had taken days off of work! We had to get the refund which they told me would take up to 7 days! I had to spend the next 2 hours searching for the best deals to Vegas. The best deal, unfortunately, was $1230 out of Pittsburgh! Now our trip money is down almost 2 grand! I was hoping for a great experience and ease of flying but was let down by Spirit and the Latrobe airport. This caused my family and I a lot of stress. If you have a big trip that you are planning, don't trust Spirit to get you there.

We went back into DFW airport to wait. About 7:50 a.m., we were told that our flight was cancelled and we could line up at the Spirit boarding counter to reschedule or cancel our flight. Everyone fled to the counter. My daughter stood in line while I stayed with my 2 grandchildren. After 30 minutes, we switched places. While standing in line, I overheard someone at the counter say they would take the flight with a stop in Louisiana, so I checked the Spirit website to see what flights were still available and there were 2: one non-stop at 4:30 p.m. and one 1-stop (Baltimore) at 1:30 p.m.

By the time I made it to the counter, I was told that there was only one flight left, with a 3-hour layover in Baltimore! Since we had reservations, I took the 1-stop flight. I asked if there were any vouchers available for us since we had to stay at the airport much longer than originally anticipated. I was told, "No, not when it's weather-related." So, I had to spend $$ at the airport for food to last us until we boarded our plane. I also asked about our luggage and was told to go to the Spirit check-in desk to have my luggage changed to the new flight. When I arrived there, I was directed to the Baggage Claim area because all of the luggage that had been on the original flight was sent there.

At Baggage Claim, I saw 1/2 of one of my grandchildren's car seats, which had been separated from the other 1/2 and was no longer with the 2nd car seat. I asked the Spirit attendant who was there where the rest was and she had no idea and would go and check. She did and found the other 1 1/2 car seats, which she photographed for me to verify as the correct ones. Then, she told me that they would be put on the new flight and I would have to go back to the Spirit check-in desk to have the 1/2 car seat rechecked! I did, then went and met back up with my family.

We boarded the 1:30 flight and were off to Baltimore, where we arrived around 5:30 p.m. While at the Baltimore airport, we were notified that our 8:45 p.m. flight was delayed by an hour...then by another hour...then by another! I had a rental car reservation in Chicago that was good for 24 hours, so being unsure of when we would arrive in Chicago, I called and cancelled the reservation. We finally left Baltimore just before 12:00 a.m. and arrived at O'Hare at 1:05 a.m.! We went to claim the car seats and could only find the 1 1/2 parts. After notifying someone, we found the other 1/2.

We went downstairs to locate a shuttle, taxi, rental car, etc. Upon seeing a shuttle for the rental company I had originally reserved a car, I approached and asked if we could get a ride to the rental company at the airport. I was told, "No, you have to use the kiosk inside the terminal to request a ride." So, I went back in and tried to do so, but could only find limousine rentals on the kiosk. We walked around -- me, my daughter, and 2 toddlers -- at 1:45 a.m.!

We saw a train station and, being from Dallas, were unused to riding it, so we asked an airport employee what we needed to do to get from the airport via train to our destination. He was helpful and gave us information. We went to the train station, informed the attendant of our intentions, and he also was helpful. (He even went and got juice & snacks for the grandkids!) He told us which CTA train tickets to purchase for me and my daughter, which trains were going to be leaving soon, which stop to get off at, & that we would need to walk a block & a half to get to the bus that would take us the rest of the way to our destination.

We observed the trains and the people on them and walked down to the "safest"-looking train and boarded. We had to go 21 stops to Clinton. People got onto & off the train. A group of 20-something people got on, looking as though they had just gotten off work, wearing the same polo shirts w/ a logo on it. A couple of them got off at their stop. Then a few stops before ours, one of the young ladies was about to get off. She stopped, reached into her bag, pulled out her mace, held it up in front of her, then got off at her stop! My daughter looked at each other and pulled the grandchildren closer to us. What were we in for?! How were we going to make it w/ the kids, their car seats, and our luggage, having to walk a block & 1/2 to the bus station?!!!

Well, we got off at our stop and asked the attendant for directions. She pointed to the stairs (about 40-50) and we got the grandchildren, their car seats, and our luggage, and went up the stairs to walk the block & 1/2. As we walked, we were vigilant of our surroundings, trying not to be too conspicuous. When we reached the bus station, it was 4:00 a.m. I asked the attendant where we would catch the Metro bus. She told us that the bus would not be running until 5:00 a.m.!

Deciding not to wait an hour for a ride that would probably take 2 hours to get us to our destination, we began looking for a taxi. Oddly enough, there were none around! I asked my daughter to call Yellow Cab to get us one. She went online and made us a reservation. When she saw how much it would cost, she gasped and told me, “Yikes!” Then, I suggested that she try some other sources, like Uber (which we'd never tried). Although it was a little less expensive, it could be there before the taxi, so we waited. It arrived in about 10 minutes.

My family and I slept almost the entire 1 1/2 hour drive to our destination. When we arrived, the gate was open, but not the location itself. The kind Uber driver told the groundskeeper that we'd had a long, difficult journey and asked him if there was a place where we could wait until opening time. The groundskeeper said, "Yes, up the road there's a gas station." None of us liked his response. The Uber driver asked if we would be ok at a picnic table that was on the grounds of our destination. I said, “Yes,” and he helped us unload.

It was about 5 minutes before Security came and I informed him that we were checking in. He made a phone call & someone came to check us in & give us keys to our room. The Security Officer was very nice and said that he wasn't supposed to, but he would give us a ride to our room because we had the kids and luggage and didn't have a car. When we arrived at our unit, I asked what floor we were on and he said, "3rd." Oh boy! He helped us take our car seats and luggage up to the 3rd floor. I thanked him and at 6:15 a.m. on Tuesday morning, we went into our room and crashed! When I woke up, it was about 1:30 p.m.!

I had little cell phone service, but I decided to call Spirit Customer Service. I was on hold for an eternity. When the representative got on the line, I told her about my experience and asked her if there were any concessions they would make. (Another passenger who was on the plane with me called from the airport and received a refund, even though she boarded the plane.) I could hardly understand the lady and had to ask her to repeat herself often. She told me that there was nothing they could do since I boarded the plane. I told her of my travail at the airport, scary ride on the train, walk to the bus station, cancellation of a rental car, & additional expense of getting a ride from Uber, and asked again if there were any concessions that could be made to defray some of my costs. She said, “No.”

I asked to speak with a supervisor and she put me on hold for 6 minutes. She returned, apologizing for the long hold, and told me that all of the supervisors were on other calls. She asked me again what my call was in reference to and I told her. She told me that she was putting me on hold again to get a supervisor. It was another 4 minutes. When she came back, she again said there was no supervisor available.

I asked her to take down my name and phone number and have one of them contact me. Again, she said that she was putting me on hold to get a supervisor. Before I could respond, I was on hold. When she returned, of course, she said that no supervisor was available and she wanted to put me on hold again. I told her that I was on vacation and did not want to spend all of my time on hold, waiting for a supervisor. She began to speak. I interrupted and spoke over her, repeating my name and telephone number 2 or 3 times, asking her to have a supervisor contact me and telling her that was all I wanted and goodbye.

The next call I made was to the car rental company that I had originally made a reservation with. I was told that they did not have any cars available. I called a few more car rental companies. All gave me the same response, saying that they'd just had a tornado a week or so before and a hailstorm the week before. I called the 4th company and was told that they might have something available by Thursday afternoon! So, I got up and out to see how far it was to get something to eat.

Well, I decided to go to that "gas station up the road" to get us some food to cook/eat. I found out that it was 2 miles away from our location, but I was determined, so I made the walk. Finding that the gas station/country store/restaurant was a bit expensive, I decided to go to the Italian restaurant next door & order us a pizza, which I walked 2 miles back with. We enjoyed our time there, but were limited by not having too much in close proximity. We had to walk 1/4 mile to get to the onsite restaurant and activities.

It was on Thursday that I was finally able to get a rental car. I was supposed to be picked up at 10:40 a.m., but the driver got lost, so she didn't make it to me until 11:50 a.m., then we drove 35 minutes to the rental company. I got the car and went back to my family, excited! We got into the car and drove around the property to find out where the waterpark was. Thank goodness we had the car! It was definitely NOT in walking distance from our room.

We decided to purchase our tickets and go to eat (to come to the waterpark later). We drove 20 minutes to a restaurant to eat, then drove another hour into Chicago to visit an old friend. It began to rain, which made it difficult to see the road, but we made it. Unfortunately, by that time, it was about 2 hours before the waterpark closed. We said our goodbyes and started the hour-long journey back. It began to rain again, harder than before, making it take longer to get back. We made it back in time to have 30 minutes of waterpark fun (which to the 2 toddlers was a couple of hours). But we had to do it because we had a 9:20 a.m. flight home the next morning. We returned the rental car and went to the airport to pick up another rental car.

We arrived at the airport at 7:00 a.m., returned the new rental car, and went to check in. After doing so, we went to have a seat to wait for boarding. We heard that there was a gate change for our Spirit flight, then a Spirit employee announced it, so we had to go to another area to board our flight. While there, we were told that we had to wait for the passengers to exit their flight, then we could board the plane. There was a lot of confusion, so a passenger waiting for the same flight as us went up to the Spirit counter and asked what was going on.

Then, we were told to go back to the previous location to board the plane. While waiting there, I received an email stating that the gate had changed back to the original location that it was changed to the first time! Others received the same information and began to go back, again. Then, we were told by a Spirit employee that we were to stay where we were and would be boarding as soon as the passengers exited their plane, which we would be boarding. In all, I received 6 emails on July 13 about my flight's delays/cancellations and 6 emails on July 17th about my flight's gate/terminal changes. Unfortunately, I joined Spirit's $9 flight club, so I will be with them for at least a year. Fortunately, I will try to only fly with them on short flights within Texas. There has got to be more structure and organization!

Over the weekend I was looking through the many flights I had taken through Spirit and I noticed that I was never credited for my International Mileage. I contacted Spirit to find out why was this so, once again they pretended to have no knowledge. Yet they were quick to inform me that I have 30 days to request mileage credit. The credit that I would be receiving would entitle me to a free flight since I am shorted over 30,000 miles over the last 2 years. The unfortunate part of all of this is no other airline is invested in Central and South America so consumers such as myself get crapped on by Spirit. So consumer beware. If you can afford to pay the extra money on the trip it's well worth it to avoid Spirit.

When booking our original flight for the cruise, I joined their $9 club. At this point I knew I would never fly Spirit again in my life. So I called, explained my horrific experiences (I haven't gone into details) to a MANAGER and requested my money back that I'd spent on the $9 fare club that I hadn't used. And of course he basically chuckled and said no. Please don't drink the kool-aid. Even if you ignore the customer service issues, you honestly don't save money when you add up all of the hidden charges.

I was stuck at the airport for several hours trying to find another flight. I went back to the counter and unfortunately the same girl was there, again she was not friendly in my attempt to find a solution. Her sarcasm, and lack of customer service was unbelievable. I asked to speak to a manager, she got on the phone and I assume was getting a supervisor, she came back and said there was nothing her supervisor could do... I told her I wanted to speak to the manager not her and she told me he/she was at lunch.. of course they are... again really???

I was so upset at this point, and told her she was rude and inconsiderate, all with a smile on her face. I asked her name, she told me but I couldn't hear it so I asked her to repeat it and she made a gesture to her ears and said "What? Are you hard of hearing?" I'm disgusted that they allow this kind of customer service. She finally left, and I was able to talk with another lady behind the counter, and explained my situation, and the rudeness of her co-worker. Surprisingly she was able to get me on a flight the next day, No Charge!!! So why is it one person won't help or even try but the next DID... I thanked her so much.

I get to my flight the next day and get up to the gate, only to get stopped and told my bag was too big... it clearly would have fit under the seat. She told me I had to pay to check the bag... I double checked the size before I left and it was in the correct measurements. $100 was the charge... I would not pay that... so they reduced it to $55. They said I was paying for the overhead storage bins.

I was at this point really sick of dealing with all the charges already (and the inconsiderate employees) between the flight.. checked bag... the seat and now this, only to notice that people were storing very small bags in the overhead bins that cost me $55. I should have flown Southwest like I usually do and not have to worry about any of this. Even the flight staff during their announcements were making fun of the airline. Not going to happen again, that was the first and last time with Spirit Airlines. I read so many bad reviews about this company I can't believe it's still in business.

They will charge you $10 to print out a boarding pass if you haven't already done so online. But guess what? You can't do that online. I tried at least 20 times to no avail. I could only get to a page that said "sorry we are experiencing a high volume of activity right now, please try again later." Well, I tried from last night about 9 pm, during the night and 15 times today. And that only because I happen to have a laptop and android phone to be able to. But I can't print once I leave where I am staying. I think this is intentional of spirit's to squeeze another $10 to their by now overpriced ticket. Most seats are additional charges, I won't even go into that. I told them very loudly that dealing with them has taught me one thing: "FLY JET BLUE!"

This airline has no policy of waiving any of the change fees due to medical emergency, family illness or anything related to health issues. DON'T EVEN BOTHER TRYING -- THEY WILL TURN YOU DOWN. I will not be flying this airline ever again and I made the mistake of trying them one more time but my instinct was correct. Avoid this airline. It appears to be cheap but its policies and customer service are god awful!!

When I got a live person, I could barely understand them. It was so frustrating that I asked for someone else who spoke better English. I was told I had to call the number over again and I just lost it!!! Told the person nobody can get through to a real person and I had to screw up a phone call so bad to get her on the phone. She didn’t care. I asked several times where she was that made her so hard to understand and found that the ENTIRE call volume goes to Manila. I’m guessing that is a 3rd world country with cheap labor.

But anyway, I spent an hour saying "What?”, “Huh?”, or pausing for several seconds trying to figure out what she said besides the same thing she was repeating from a script. I was told 3 different things about the cancelation. 1. Plane had mechanical problems. (at the airport) 2. It was taken over by spirit employees for a convention. (call number 1) 3. There was too much air traffic. (call number 3). Spirit airlines makes way too many mistakes and the worst customer service I have ever heard of. Basically they will tell you, if you can understand them, that you're screwed and that's our policy. I'm telling you all in no unclear way that Spirit is never getting my business again and will recommend to everyone to boycott that scam of a company. Pay the extra couple dollars and fly with someone else. There's more but I'm done!

Upon arriving at DTW, we confirmed the cancellation on the departure board and I immediately went to the Spirit check-in desk, explained that my flight was cancelled and asked for assistance to get re-booked. The agent directed me downstairs to the Spirit "re-booking office" (not kidding). There were at least 25 people waiting in line outside the office door. I got in line and immediately called Spirit, waited on the call for five minutes and then got connected with an agent who couldn't understand English. I told her to re-book me on another airline, but of course nothing was available (it's Monday morning for goodness sake). She offered to give me a "voucher" (I got a good chuckle out of that). I refused the voucher and insisted upon a refund. She agreed, and then I spent 10 minutes providing her information which she already had available from the booking in order to process the refund back on my credit card.

Wait, it gets better: After verifying my information, she told me it would take 7-10 business days to process the refund! It's funny that Spirit had no issues crediting my Visa at the time of purchase, yet provided no services. But, when I ask for the money to be returned for a flight THEY CANCELLED... Well... that's a different story. What a scam!

While I was on the phone with the Spirit agent, my son continued to work to get us booked on another airline, as we were still hoping to get another flight (not on Spirit for sure). So, I kept the LGA return reservation. Turns out we never made it to NY, so I contacted Spirit yesterday afternoon to cancel and get a complete refund. I called their 800 number at 4:10 p.m. EST, waited for 12 minutes on hold and when I finally got confirmation of the refund (after speaking to another person who had no clue) it was 30 minutes later. I asked the help desk agent to confirm the refund via email, but instead received two emails reconfirming the flight from LGA, and a second requiring check-in. Unbelievable! I now have to call them again today and also contact Visa to dispute any charges from Spirit.

My entire interaction with Spirit was by far the worse customer service I have ever experienced. I will be calling their corporate offices this morning; sending an email to their CEO (not that he cares); and will also file a complaint with the BBB. If the organization is this poorly run on the ground, I most definitely would not want to be in the air on one of their planes. Bottom-line: Thanks to Spirit, my son missed his college orientation and for that, I will make sure everyone knows that it is a horribly run organization.

In doing so, they told him "everything was fine go back to check in". Nothing was fine. Back on the phone he goes and now someone is telling him, that "that's not an option. To cancel the flight get his money back and go through another airline." Needless to say, we never made it and ended up going back home. Left with them saying, "he gets a full refund."

I've traveled back and forth to LA countless times and never encountered such from an airline. I have no interest in traveling through your airline and I will inform my friends not to as well. I've never heard of such. With him purchasing my tickets before, all I had to do was show my ID and proceed through security. This was frustrating and an inconvenience for us all. Especially being that we took off from work. Not only that the first people we dealt with were rude and unprofessional!

I am on the phone with Spirit Airlines on hold for more than a half hour. Called FAA and left message. My Mother said the plane went back to Myrtle Beach to pick up more passengers. I would assume to keep schedule for the almighty dollar. They didn't even give anyone a food/coffee voucher. My mother Is finally on bus to LGU at 4:40 pm and driver told her this is the second time he had to pick up dumped people.

Upon taxing, an agent began the security measures. It was disgusting. The jokes included "if air masks drop and you have two minor children, please decide which one you love more and put the mask on that one and kiss the other one goodbye. Perhaps that one will wish they had listened to you when you asked him/her to take out the garbage last week" AND "if you want water, get out your credit card - because look around folks - this is Spirit Airlines and NOTHING is free here." AND "If you want to smoke you are gross, but feel free to step out on the wing during the flight to do so. We will all enjoy watching you star in gone with the wind." On the FLL SDQ leg the agent tried something similar but quit when passengers started booing.

The return flight was even worse. We arrived at Santo Domingo three hours before the flight only to find the exact same situation. We made the flight, no problem however since it was two hours late. Upon boarding, the pilot told the passengers this was due to the crew in Chicago being late to the plane. Upon arriving in FLL, we asked if we could still make our connecting flight and we're told no problem. We went through immigration and reached customs to find the line so long it left the ropes and circled the entire baggage claim area twice. The Spirit agent told us they would begin pulling passengers out of line and send them to the front if the plane was going to depart. After an hour I asked the same agent when they would begin, and she looked at me and said "Oh, the BWI flight already left."

We went through customs and went to the flight reassignment desk to be informed by the Spirit agent there that they closed 15 minutes earlier. We took all our bags upstairs to find a one hour line of people needing new flights. During our wait, we were rebooked for the next day. When I asked if we were going to be offered compensation for the hotel, transfers or food I was told "You will get nothing because this wasn't our fault. It was air traffic control." When I told her the pilot specifically informed us of Spirit's crew causing the problem, she said "that is your word against ours." In the meantime I watched in horror as one ill woman with young children started crying and begging for some assistance as a Spirit manager told the agent next to her to call TSA and have her arrested. Another man at the agent desk next to mine was in a wheelchair and trying to get to a next day surgical procedure. He was also begging for help.

It was complete chaos. We ended up spending another $275 for one night's stay, cab fare, dinner and breakfast with no help/voucher/offer from Spirit. As we left the TSA agent who had been called to arrest the woman with the children (who kindly decided not to do so) commented to us - "This is what you get when you choose Spirit. I recommend you never ever pick this airline again." Good advice.

They said it's due to weather which is a BIG lie since both New Orleans and Detroit had great weather 6/20/2015 and all other airlines flying their planes without any problem!! They said they could fly me to Houston which would arrive late night and I won't be able to catch flight back to Detroit, which means I would be stuck in Houston!! Another note, I had to switch my ticket from 6/21 to 6/20 due to my schedule changed, so I had to pay $150 for the fee. I asked them to reimburse me for the exchange fee ($150) I paid since they cancel the flight. They refused to do that.

Anyway, I ended up spend $500 extra ($150 ticket exchange fee; one night hotel; airport shuttle from/to hotel; two day meals; ticket from another airline to fly back minus $162) and got my schedule messed up!!! Their staff at Orleans airport were helpless, unprofessional!! And some of them were rude treating customers like dirty. Even they offer me free tickets, I will never ever fly with them again!!! I wish Spirit go bankrupt and do not trick other customers again!

First whistle was when somebody on desk said that flight delayed because of weather in New Orleans. We have checked weather there. Weather was good and other carriers did those flights. Then screen said that boarding will begin in 1/2 hour. At the same time I have got e-mail from Spirit about this new departure time. But plane wasn't at the gate. This situation was repeated several times and become to be funny. But later desk person said that boarding will start soon through the next door gate. All passengers forced to stay in line to the gate with no plane there. We stay about 40 minutes. At this time I have got e-mail from Spirit about flight delay about 25 minutes. But no plane at the gate. Then somebody on desk yelled "Flight cancelled". Everybody, we, lady with three kids who tried use Spirit service third time, all passengers went back to the check-in desk and organized long line.

Spirit persons did not provide explanations, did not offered other flights at this day, did not offered any discounts for the next flights or something to make company loyal to customers. When we got to the desk they offered other flight in four days (We had one week vacation) and nothing more or return money back. Everybody in our line was disappointed mostly not because of delay, but by company style and manners. How they keep us to stay in line to the gate without plane. We were forced to buy ticket from other very professional air carrier and compare service level. When I tried to make claim using insurance that I have bought from Spirit as insurance agent. Claim does not work, because flight has been cancelled because of weather... Just one thing.. In New Orleans was good weather on this day.

The attendant commented that she was late and the only one working and had to receive an incoming plane. She also said that we should not be concerned over her unattended bag as she works with the airlines. She said Unattended Passenger bags are of a concern and should be dealt with between the passenger and the police. I feel ALL persons in the airport, workers or passengers, should abide by the same security guidelines. Employees are not above passengers and a uniformed person who acts in a hurry and runs after dropping their bag raises some concern.

I entrusted Spirit that my $100 would ENSURE my son's safety & boarding of the plan. This did not happen. My in-laws had to make a 2nd trip back to airport to do it all over again. Spirits response was, "it's not our job to see child to the gate. Only to put him on the plane & get him off the plane." I want a phone number of a Supervisor with regards to a REFUND on the $100.00 I paid to have Spirit airlines' "Agent" ensure my son's SAFETY & BOARDING of the plane for the original flight. My Senior in-laws had to make a 2nd trip to deliver my son AGAIN and I've lost a day of work due to Spirit airlines' INCOMPETENCE!!

I want my money back! What was explained to me by phone was NOT how this played out. I put my trust in Spirit airlines' "service" AND PAID $100.00 for NOTHING!! I have contacted an Attorney with regards to Spirit's NEGLIGENCE & UNPROFESSIONALISM of their LACK of service! Do NOT offer me vouchers because be assured we will NEVER use your terrible services AGAIN!! I look forward to your prompt response!

I told her wasn't looking for free flight, I just wanted my money back for the one way ticket home because they screwed up my return flight. She then told I booked through a 3rd party and there isn't anything she could do for me. I booked my ticket with spiritairlines.com which defaults to spirit.com. I even told her that and she told me I was wrong. I told her, her company needs to sue spiritairlines.com because they are using all their brand name on the site. What a scam that they have both sites and can claim they are not related. Now I know how they make their money. I don't care if I pay $800 for a plane ticket. Spirit airlines will never see a penny from me again.

Shortly thereafter, they announced another new departure time, bringing the delay up to about two hours. I arrived at the gate 25 minutes before that time, but there was no line. I asked if I could board the plane, and the same woman would not answer. I was admittedly annoyed, and I asked again if I could get on the plane because I was not present when the boarding began. I wasn't sure about the status.

Her response was to make a phone call and try to prevent me from getting on the plane because I was "visibly intoxicated." Indeed, I had a few beers like many people who were forced to wait for hours. In fact, the bars were packed full of people paying $10 or $15 for a cocktail. She tried to stop me from getting on the plane because of her own ego and nothing more. In truth, it had absolutely nothing to do with my state of consciousness. I demanded to speak with a supervisor. Fortunately, the supervisor did allow me to get on the plane.

On the plane, we had to wait for about an hour before takeoff. This is after I got on, and I was the last person on the plane. I will never fly that airline again, regardless of price, and I would certainly recommend other options. It was a horrific experience in every way, and it was personally degrading. I'm a 55-year-old man, and the woman in question was in her twenties.

I am really upset with your airlines. I will be more than happy if you could adjust me for another flight with at least 50% of the fee. The ticket you showed is 159$ and it became 240$ after adding seat and Check-in Luggage. I lose my money for booking the ticket. And, I purchased another ticket which cost me a lot. Next time, I will definitely make sure none of my friends will book the ticket. Thank you for your appreciated Airways... You guys really Sucks.

He and his friend tried to buy more drinks and they said he was cut off due to complaints but not going to say who. Of course he claimed us and I had to listen to cussing and verbal threats that I was going to be beat up when we landed. This was my first and last trip on this airline. Twenty-five years of all over the world flights into third world countries, this was the worst. I was embarrassed for any board members or owners. You must be proud to have this.

They look at the computer and confirmed that we were at check-in 2 hours before and decided to removed a poor guy out of the plane to give my husband the seat (because he check-in after us). The guy was on the plane already - I felt so bad (another vacation ruined). We left without my son, he fixed the passport and called the airplane to fly the next day. And they told him, "you were considered no-show, sorry nothing that we can do." - what???? Anyway, don't use this airline.

After waiting at the gate until 11:30 pm and watching email notifications come in about delays we got the one we dreaded to see, FLIGHT CANCELLED. At this point there were no Spirit employees at the gate to confirm if it was truly cancelled so we made our way to the ticket desk to wait in a line for 3 hours to try and rebook.

Once we got to the counter there were no other accommodations to Denver that could be made with Spirit so we asked for a refund. Here is where we ran into another problem. They couldn't refund the rental car that was book through Spirit. WHAT?!? I could understand if it was booked through a travel site but it was booked through Spirit. We finally made it home at 4am totally exhausted and heartbroken that our vacation had been ruined. We had hotel reservations that we were not able to cancel because it had crossed over into a new day so it was deemed as a no show and we were charged for the room with no refund, 3 nights.

I have used Spirit before and did not have an issue but this was completely horrible. We spent hours on the phone trying to rebook rooms, flights and the car rental after a complete waste of time at the airport. Spirit knew that the flight was going to be cancelled way before the time we found out by email. This is just plain deceptive and a lot of wasted time could have been avoided if we were just told that we were not going out that day. I can honestly say that there will never be an occasion that we will use Spirit again and I will tell everyone that will listen, web also, not to use a company that purposely deceives their customers. Shame on you.

One plane had mechanical problems and was supposedly being serviced. The other, who knows. Don't fly Spirit. I will never fly their airline again. What I learned from being on the plane for an extra 2 hours is that Spirit Airlines does this sort of thing all the time. I also found out that they cancel many flights and do not help their customers by paying for hotels. They simply cancel flights and reschedule customers for 1-5 days later and the customer is left to pay for hotels out of their own pocket. So if you fly Spirit expect to be left sitting on the plane near the gate for hours and expect to be cancelled and have to pay for hotels and miss whatever you were flying to experience. Lastly, there is no way to contact customer service. All the numbers listed give you a machine where there is not a live person to speak with or help you. I tried for 4 hours to reach someone, but finally gave up.

When I balked at his solution to put us on the next available flight TWO DAYS LATER, he shrugged his shoulder and said "well, it IS Spirit," pretty much saying "you get what you pay for, not my problem". They did offer a refund, which we won't get for 7 business days. Because we had to be in Boston, we bought last minute tickets on American Airlines which cost us dearly (and were somehow able to fly in this "bad weather"). The cheap tickets (which ended up being twice the amount I would have paid if I had bought them originally on a different airlines) are NOT worth the anguish this airline will put you through!

It is now more than 72 hours later, and there is absolutely no information as to the whereabouts of her luggage!!! I find it completely unprofessional how in our world today with the security and technology available to you as a large airline, you can completely misplace baggage that has over $4,000.00 of personal belongings inside of it and have absolutely no answers or ways of tracking where it was last scanned?!

While waiting for a response in the LGA NY airport, there was an agent of Spirit Airlines assisting another individual who also was concerned about his lost luggage and she was RUDE and irate to him. This is how one of their employees handled the situation. Her use of words is jaw dropping! Spirit employees are completely unprofessional and rude! The things she told him was unreal, unprofessional and she should be FIRED!!!

They should be completely and utterly ashamed to have people like this working for them!!! I find it hard to believe that with all the money they charge customers from on-flight purchases to extra bag charges at the airport and online, they cant come up with better speaking employees and or better technology to locate missing bags?

I was drawn into the business because of their "Less money, more go motto," but after the money I spent initially on luggage on top of over $100 additional fees for luggage at the airports I regret not going through Jet Blue! I would have spent the same amount of money and had more leg room, FREE snacks, FREE bag check going and coming, and better customer service and resolutions to any issue that I would have encountered. I will make sure that everyone I know will know about the issues I encountered with them and to never fly with your airline! It was the worst experience and customer service I have ever encountered in my life!!!

Another is issue occurred one day before our departure, June 20, 2015. All of our flights were switched to September 2015 to travel to LAS VEGAS!!! One of the girls could not make the trip, and she called to cancel her flight only and wanted to use it for another date and destination. She was assured and then again re-assured that only her flight was changed and rescheduled. This was not the case and this change reflected on all of our flights!

Their highly helpful and intelligent employees switched all 7 of the travelers’ flights to Vegas for late September! Thank goodness one of us went online just to make sure everything was corrected, we noticed this huge error! When we tried to get back in touch with one of the representatives to correct this, it was like trying to call the president if the United States directly, absolutely IMPOSSIBLE!

The trouble in trying to correct this was unbelievable. This had to be escalated in order to correct the issue and had it not been, it wouldn't have been corrected!!! I am writing this letter to share my customer experience, my witness to the unprofessionalism of your representatives of Spirit at LGA NY airport and as a customer in general. Never will I fly with them again!

I checked the status online and it indicated the delay. However, when I checked the online flight information an hour later, the website indicated an on time arrival. I called customer service AGAIN and after an eternity on hold, the representative I spoke to said they were short staffed on crew members, thus the delay. The flight is arriving an hour and fifteen minutes late so my teen is getting in at 1:30 in the morning. I will never book on this airline again. The delays are constant and especially stressful for a child traveling alone. In addition, she said the plane was filthy and her seat still had trash in it from the previous flight.

All I needed Spirit to do was delete the checked bag and put it under "carry-on" instead. They were willing to do that but wanted to charge me the add'l fee because it was a PHONE CALL but I couldn't go back online to change it (system doesn't have the option)!! There was no alternative BUT to call them. Of course, I had to wait 15ish minutes on hold TO talk to someone. Awful, just absolutely awful. I told the CSR to forget the entire situation and I'll just pray they find their way around the airport. If you don't have aging parents, it's sort of like sending unaccompanied minors on a flight. So much easier if they could've just kept their bag with them.

Then ANOTHER email saying it's pushed back to 8:30 p.m. confusion ensued so I called your customer service line to ask what was up with the departure time. After a 45 minute wait on the phone, the lady advised that I still show up on time for the original departure in case I miss my flight. I checked in the airport and waited... then soon after I received ANOTHER email saying my flight was delayed back to 10:30 p.m. I waited again. It was not until 7:40 p.m., 2 hours past the original departure time that I received ANOTHER but final e-mail, it said that my flight was... CANCELLED. Are you serious? Did it really take Spirit Airlines 6 e-mails to decide that it was best to cancel the flight? Had you been more prepared and just cancelled the flight a few hours prior I could've found another flight to jump on so I could get back home safely and not risk losing my JOB.

I was then directed to go to the Spirit ticket counter to get a refund. I waited in line for close to FOUR HOURS UNTIL I WAS FINALLY SEEN BY one of your agents (from 8:40 p.m to 12:20 a.m.). By then, I was frustrated that I couldn't make it back home, stressed out that I'd miss work and risk losing my job and TIRED. If I couldn't fly back home, the least you could've provided was a place for me to rest so I could carry on the next day without feeling restless.

The experience at the ticket counter was disappointing. The lady I spoke with informed me that the next available flight I could jump on was not until 11 a.m. the next morning. That confirmed that I would definitely not make it back in time for work. Apparently, the people in line ahead of me were lucky enough to catch the earliest flight at 5:35 a.m. If I was lucky enough to make it onto the 5:35 a.m. flight, I would've gotten to work in a reasonable amount of time but I wasn't. She offered a refund. I didn't want a refund, I wanted to get home as EARLY as possible.

To make matters worse, you "regretfully apologized" that there would be no available hotel room for me to stay in. Because of your ** service, you offered me a $21 meal voucher, while I was stranded at the airport for 13 HOURS WITHOUT A HOTEL. It would've been 18 HOURS stranded at the airport if I hadn't decided to spend $320 out of my own pocket to purchase an early flight from Southwest. (At least with Southwest, I knew I'd be getting home.)

Spirit is the most pathetic airline I've ever flown and I will never fly Spirit again. You don't care about your passengers. When cancelled flights occur, you make no effort to provide any accommodation. You let us rot at the airport while you continue to boast your profits and "low-cost" fares to others. I'll pass the word around and this will not be the last time you'll be hearing from me. I'd rather pay an extra hundred bucks for a flight than fly for an airline that boasts "cheapest fares" while ironically bragging that it's the most "profitable" airline. HA. You really do pay for what you get... but in my experience I actually overpaid for such a ** experience. I seldom write bad reviews, more specifically vulgar reviews but your airline is doing a disservice to many customers who thought they were nabbing a deal. Nabbing a rip-off is more like it.

At the counter the girl was NOT at all helpful in Baltimore. The baggage situation was the same as Danita's (hope I got her name right). Going it was $50.00 but coming back it was $52.00. I asked the girl why 52.00 instead of 50.00, she said the price went up. I turned to her and said "in 4 days?" Rip Off!!! Never again!! To rate this experience I give NO STARS!!

From reading the reviews from others who have used this airline, it seems obvious they use unscrupulous and ruthless means to get money and get away from the law. Spirit, your time is running out. I would expect this to happen in places ruled and controlled by dictators not here in the US. Spirit, do not degrade the US, the country of opportunities and success. This excessive hidden fees can be interpreted in other quarters of the world as bribery which is supposed to be unheard of in the US. My return flight is on 6/30/2015 and I don't expect anything from the airline.This was was first and last use of the airline. Goodbye Spirit and may you go out of business soon.

I stayed at the counter discussing options with manager after manager until finally they gave me a flight at 1pm the next day. Staff was incredibly unhelpful and acted as if we were inconveniencing them. It is now 3am and I'm still waiting to sort my issue out. Never again. Pay a little extra and avoid this airline like the plague. They left children sleeping on the floor, a disabled woman with a service dog was last to be helped, just abhorrent customer service. Worst airline experience ever.

A kidney infection is a life threatening condition and I have been dealing with it for several weeks now. I need to get home so that I can see an urologist as my insurance only covers emergency visits if I am away from home. I am a senior and on a fixed income and cannot afford $450.00 to change the date. I thought if I presented the medical records of the 3 visits to the emergency room they would realize that it is a legitimate reason for an exception to their very costly policy. This is the worst airline flying. Do not travel on Spirit Airlines. I am stuck in Detroit with a serious condition and can't leave until June 30th and I need to get home and they really don't care!!! I expect to receive a response from customer service regarding this very serious matter and how very poorly it was mishandled.

In fact all eight flights on the board has been canceled and people have been sleeping in the airport for almost 7 to 10 hours. If we did not rent a car and go home we would have had to stay overnight. Now this is not even the fact this all the additional money we had to pay. So for cheap tickets we end up paying an overage of $300 due to all the delays and luggage fees. It was a long exhausting expensive and I'm professional flight. The next day when I went to pick up my baggage the front counter lady who were supposed to check in people had to leave the counter to come open up the door downstairs so I could retrieve my luggage. She was nice but overall this is the worst airline I have ever flown in my life and I hope that I never ever have to fly this airline again. This is my second bad experience.

My first bad experience was when I had to cancel a flight or rather reschedule a flight that I had insurance for and could not. They said in order to reschedule me I will have to pay $120 both ways for me and my son. This was ridiculous. Stay away from Spirit Airlines. You get what you pay for. This airline is not worth the consideration and eventually I know they will go bankrupt. No company can stay in business when they do bad business.

To all my fellow travelers just pay the extra 20, 30, 50 dollars for airline you can rely on and trust. I no delays happen and I understand flights get canceled but I have never in my life had the experience that I had that day. All the people in the airport were delayed as well every single flight was delayed. And the worst part about it all I checked the weather and there were clear skies everywhere. No other airline had delayed or cancelled flights. Shaking my head. We feel scammed or whenever flattest airline again.

They purchased a flight with United airlines from Baltimore to NJ and then to Cancun. Meanwhile I needed to fly with the delayed Baltimore flight they had scheduled at 1:37 but didn't leave until 9:25pm. They promised my family and I a hotel room with Comfort suites for that night arriving at Baltimore since the flight to NJ didn't leave until 6am. We arrived at Baltimore and called the number they gave us, and the comfort suites stated they did not have a reservation for me or my family.

I asked to speak to the supervisor there are Baltimore airport (Spirit) and he did not come out but told the front lady that went to get him that it was not his problem so that I needed to call Spirit in DFW. The lady at the front as well as the one on next to her had the worst attitude. They said it was not their fault to quit taking to them and they couldn't help. We slept in a cold airport because of their incompetence. Once we got on United Airlines we had the BEST service ever and arrived in a timely manner.

On our return, our flight was delayed from Cancun to Ft Lauderdale. It was supposed to leave at 4:12 and it did not leave until 5:30. When we arrived at Ft Lauderdale we had to run to make it to our flight leaving from to DFW. When we arrived at the gate they had sold our seats. Thanks to ** at Spirit he took off whoever did not make it and gave us their seats. Once inside the cabin a Spirit lady told me to sit down. I have a 5-year-old there were no seats for us to sit together. She told me to figure it out but I needed to sit down because the aircraft needed to leave. I sat him on my lap which I got in trouble for with another lady because he was not a lap child. She moved people around so that we both could sit together and my husband and 7-year-old could sit together. We arrived late, but at least we made it home that day. I will never use Spirit Airlines again.

Oh it gets better folks. When we arrived at the airport on June 17th we were told our flight was on time, then we discovered the flight had been delayed, not by Spirit Airlines personnel, but on the website. Spirit Airlines then announced that the plane had arrived and we saw pilots board the plane. This coincided with the announcement that Spirit Airlines was calling "Corporate" in regard to ANOTHER flight that was delayed. Meanwhile Spirit Airlines moves us to another gate, tells us to wait for boarding. At this time the two pilots exit the plane and we see the plane leave.

Most likely what happened is that "Corporate" decided to use the plane and pilots for the OTHER flight that was delayed. I am sure it was a numbers game and they decided there were less angry people going to Minneapolis. The very worst part was that Spirit Airline personnel NEVER informed us that our flight was cancelled. They simply turned off the Minneapolis flight information and replaced it with the Las Vegas flight information. I ended up renting a car and driving through the night. I have NO faith in this airline. If you have ever had a positive experience with Spirit Airline then consider yourself lucky. That is the exception and NOT the rule. Horrible experience. Hey Spirit Airline, good customer service, communication and respecting your customers DOESN'T cost a dime!

To top it off on our way home the plane was suppose to leave at 3:55 PM and when we went through baggage they informed us of a four hour delay. There was never a email or text informing us of this four hour delay. We could've stayed where we were enjoying the beautiful sunshine. We ended up spending over 100 bucks at the airport. I will never never never fly Spirit ever ever again! Spirit should not be allowed to treat customers so rudely and SO unprofessional. I am going to request a full refund along with a refund on my 9 dollar club fair. To end a representative from the airport may have to drive me to a local hospital.

So I have to pay 600$ for another flight on another airline which is a pain in the ass for something you need right now. Of course no one at Spirit really gives a rats' ass about what happened like they really don't care. Return flight home well same frikkking thing. Cancelled flight bla bla bla. Why and how are they still in business???? I'm out a ton of money, but I can tell you one thing I WILL NEVER FLY OR REFER SPIRIT......

Once I began to read the fine print I discovered that not only did I have to pay luggage fees, but it could not be over 40 pounds. I also discovered that the baggage fees get higher the closer you get to checking in to the flight and increases $15 to $20 depending on when the ticket was purchased. Not only that, but the $100 they charge to check an item at the gate is crazy. My flight was delayed and there was never an announcement made. As we sat and waited, we went to the attendant at the gate and were told that they did not know when we would be leaving. As I've stated, not in all my years of flying have I ever encountered customer service at the level of awful. Once we did finally board the plane four passengers had the exact same seat assignment. How in the world does this happen?

My next issue is leg room. I'm only 5'5" and my knees were on the seat in front of me. I was thankful my flight wasn't any longer than it was because I'd already begun to have shooting pains in my legs. All in all my $200 "good deal" turned into a $343 nightmare! As I sat in the terminal, I talked and listened to some of the horror stories some of the other travelers experienced and mine was actually good in comparison. I made myself a promise that I will NEVER use or recommend this airline to anyone for any reason.

Upon boarding, our seats (previously together in row 16) were no longer available and we were forced to sit an opposite ends of the airplane. I am requesting an immediate $200 refund as the airlines actions violate clause 6.1.4 of the Spirit Airlines Contract of Carriage. The fee represents a wanton disregard for their own personal items policy and was only paid under duress after agent ** threatened to remove us from the flight.

When we got to the ticket counter we asked the agent if we could get on the Las Vegas flight too. He said yes but we should wait because he was sure our bag would beat us to San Diego because flight 1105 was going to happen. We were also sitting with some other passengers that had been there until midnight the night before and Spirit Airlines cancelled their flight from the afternoon before.

We arrived in Las Vegas and the connecting flight was delayed about 3 hours. So we decided we couldn't trust Spirit Airlines and we rented a car for $200 and drove to San Diego in 5 hours. On the 5 hour drive we used 2 cell phones to try and contact customer service at Spirit Airlines with no luck. Waited on hold and then disconnected over and over -- very frustrating.

We found out along the way that Spirit Airlines cancelled flight 1105 on 6/16/2015. So we didn't get our bags until the afternoon of 6/17/2015. The 7:15 am flight on 6/17 was also delayed. Tried to talk to numerous Spirit Airlines people about what could be done about the fact we missed our vacation and none of them could help us. We waited at the San Diego Airport for about 20 minutes for a supervisor to come talk to us but he never came out of the back room and the agent at the counter said he would have him call us but we still haven't gotten a call.

After returning to the check-in terminal the real disaster started. We were informed that the flight was cancelled and they would accommodate us individually. Our boarding pass was re-obtained and we were asked to wait on the side line since we were honeymooners without refund noted. 1 hr went quickly to 2 and 3 without being further addressed. We were hungry, foot tired and sat down on the floor. We noticed people yelling screaming, crying of facts that included missed weddings, missed family members, 40th anniversaries, people who even were to meet their loved ones at their destinations, who took time out of US air force. It was dreadful to hear and see the losses we and others had to experience because of Spirit Airlines, unable to reposition and successful rescheduling the most urgent and needed customer affairs, not considering people's lives.

I'm at a loss of words and believe to find out about several passenger's results, what Spirit Airlines tried to offer as a resolution to their own created problem. In our case we were offered take the next fight scheduled to leave Miami on Friday 19th at 9:40 pm… Lol. When I was scheduled to return from PUJ on Sunday, June 21st in the afternoon or get a refund. Really, I get 1.5 days of my honeymoon. Long story short, it is not worth to risk on other flight with Spirit 2 days later after experiencing this. SPIRIT AIRLINES is dead to me and many others. We took the refund and hope it shows up on my credit card. I hope this airline does not prevail an other business day. June 18th we saw the news report broadcasted for Thursday a mess in Miami. Poor people.

We tried to rebook on their later flight with the online flight changer, but it wanted to charge us a fee for doing so. We went to the airport to change the flight and there were no longer any seats left on it. They offered us a refund or seats on the flight the next morning at 9:28 am, expecting us to wait at O'Hare for the next 21 hours without a place to sleep. This was not due to an act of nature or some other uncontrollable circumstances this was because they could not find a crew for our flight. We even showed them the available flights on other airlines, but they would not purchase tickets for us. We ended up taking the refund, rented a car and drove home. Their customer service is non-existent. DO NOT FLY WITH SPIRIT AIRLINES. After all the fees they tack on when you go to confirm your flight, it's not a deal.