Southwest Airlines Reviews

Sunday, May 31, direct flight from St Louis to Newark canceled due to weather but a different flight leaving at the same time with a layover flew. Was it really weather or load issues? Being unable to book through the link provided to reschedule for Monday, found out when the call back came through nothing was available until Tuesday mid-morning after a Sunday scheduled flight. Spoke to the customer service manager to rebook asking if my Early Bird would remain in effect for this flight, "Oh yes, no problem" until Monday afternoon and an extremely low boarding priority popped up, more than likely, middle seat. Called back to ask why and answer was, you can upgrade to business select for due to the flight being canceled. So was the Early Bird.

Flights were delayed due to weather and I was patient but when flights resumed the next morning (May 29th) I notified the southwest staff in Dallas that I needed to be on the next flight due to my grandmother's funeral but I was told to step aside because people who had more points than me would be ahead of me. This has been one of the lowest moments of my life dealing with Southwest Airlines.

Dirty, bad customer service. Not good at all. Am really sad and fell not satisfied.

I arrived at Dallas on flight 340 from Phoenix on a reservation I made on Southwest.com. I reserved a car through the southwest website. The problem was the rental car counter closed before my flight was scheduled to arrive. Southwest has disavowed any responsibility with that situation stating they have no control over the rental car company. This is deceiving for two reasons... They allow reservations to be made from their website and they listed the car rental company as a preferred provider. There were no other indications that this was not the case.

I was held up at tsa for 30 minutes. Tsa wasn't effectively moving anyone along. I (and others) got to boarding area 2 minutes before my flight. There was no last call given. Obviously tsa and southwest workers do not work together. The boarding guy was a jerk with a "too bad" attitude. I had to interrogate him to find out my options. Bad experience. I missed Flight 260. 5-28-15 Harlingen.

I purchased tickets online with Southwest Airlines. Two months before I was supposed to fly I did not show for the flight and then they forfeited my money without a refund or reschedule my flight. They should not be able to get away with this. Even if it was posted they should not be able to confiscate all your money that you paid for your ticket. This is bad customer service and highly immoral. The question of legality is still in play here. I paid for a service. I should be able to get a service from this company. I highly urge anyone not to fly Southwest Airlines.

I used to travel with Southwest Airlines at least three times in a year, but unfortunately my last experience was awful. I wanted to travel to my country so Southwest my best choice because it allowed me to have 2 baggage. I decided to have one of them overweight. One of my baggage was 65 instead of 50 and I read the airline's rule that let me to have my overweight till 100 pounds. When I arrived to airport I was late. When they wanted to check my weight I figure out that my other luggage is 54 instead of 50 and I did not have any place in my first luggage. I payed for my overweight but they told me you should pay 75$ more for another luggage just for 4 pounds and because always in my international flight they combine 2 luggage's weight.

Due to SW's policies on a credit, I had to call to book a flight through customer service, rather than booking online. The agent told me they would honor the lowest fare online, but ultimately charged me $87 more for my 3 flights (2 kids and myself). The phones were busy for an entire week every time that I called. (Terrible customer service!) And since they were the only ones who would be able to help, I sent an email. I included a screen shot showing the lower fares, along with my sister's confirmation and pricing that was booked the same day as our flights, and still the airline would not honor the pricing. They have lost a loyal family of customers and will never get our business again, due to the way this and a few other recent incidents have been handled.

On January 21, 2015 we missed our flight from Phoenix. This had never happened in over 40 years of traveling. It was our fault and Southwest's policy is to cancel the return portion of the flight which in our case was 5 weeks away. We had no luck corresponding with the President of the airline. We were asking if the return portion of our flight could be accepted. No luck and no reply from Southwest. I believe they could do a little better. We ended up paying for the same fare twice. We will do our best to avoid Southwest in the future.

I am sorry to say that I will NEVER ride Southwest Airlines again. This is due to a situation that arose while in line waiting to board in which one of your Southwest employees handled a situation in the poorest fashion possible. Boarding passes A 1-30, A 31-60, B 1-30, and B-31-60 had already boarded. Those of us with boarding passes C were beginning to line up. I was carrying a C-3 boarding pass myself, so I headed toward the front of the line between the markers of 1-5. It was there where I experienced some of the poorest examples of human beings I have ever seen. Another older lady and I headed toward the front of the C line, she carrying a C-1 boarding pass and I, as I said, the C-3 boarding pass.

A friend was arriving from California and unfortunately she did not hear my phone message that I would meet her at the baggage pickup area. She only had a carry-on so was not at the baggage pick-up. When all passengers had retrieved their bags I didn't know what to do, so I approached the young woman who was at the late baggage pickup area and she, **, and another woman employee helped me to find my friend. They had her paged to no avail. Finally, I received a cell phone message from my friend. The two employees helped me to retrieve it. She was on the north side of the arrival area. ** accompanied me there until I found my friend. I am 86 years old and can't tell how appreciative I was for ** and the other lady's assistance. They both went above and beyond!

So I was making international flights for 5 people that I had saved for two years. I called a customer service representative to ask her about using my points with a luv voucher. My understanding is that you can't use a luv voucher, I had 100 dollar one, with points. She mistakenly told me I could and wasted 15 minutes trying to use it, retaking my credit card, losing my information. Basically I got a very inexperienced agent or a new one. By the 15 minute mark when she finally realized she couldn't, my points for the airfare increased by 8000 because the cheaper point airfare was gone and she had lost my original one due to her negligence. Of course I called Southwest Customer Relations and spent a considerable amount of time on the phone with them. They proceeded to tell me they couldn't do anything and they wouldn't reimburse me any points. I'm taking my business to another airlines. Adios Southwest.

Flight was delayed repeatedly due to "weather" despite it being clear in both cities and in between. Other airlines had service to the city I was going to as well. They provided no resources, no help as to how I was going to get to my destination. I was on my way to help my daughter have major emergency surgery and may end up missing it due to this airline's incompetence and complete disregard for its paying customers. I will never fly Southwest again.

I had a 5:35 p.m. flight and when I got to the airport, I was told the flight was delayed due to some engine problems. The staff was outstanding, very apologetic, but also very positive and took the time to make this inconvenience a fun time. Thank you, I will always fly with Southwest Airlines.

My biggest complaint is the constant deception. If the plane isn't full and they want to cancel the flight there are sudden mechanical problems. Today there were multiple mechanical problems and the pilot and crew announced that despite a very late departure that all passengers would make their connections except those going to Oakland. We were told that more than once. As I suspected, it was a total lie.

Southwest took our on time flight & gave it to others whose flight had been delayed. Now they are going home but we are delayed two hours. Very very disgusted with Southwest. They didn't even give the courtesy of an explanation. Very very poor customer service.

I fly southwest, and willingly pay a bit more, so I can change my flights and only lose an early boarding pass. So here is my last experience: Booked a flight, however, due to illness, I used the website to cancel and rebook ( a common occurrence due to my health). I knew something was amiss as I saw a charge was made on my receipt...so I called. I was assured that not only was that not a charge but I still had another $40 dollars on my account and the charge was due to having to pay for early bird again.

Not Perfect... but still the Best for Busy Frequent Flyers. We fly Southwest 1 to 2 times per month. They can usually accommodate good flight times for a good price. We rarely fly a different airline due to change fees and add-on fees like luggage, carry-on fees, and now you can't even pre-select your seats without paying! Southwest's pricing HAS increased for many of the areas we fly to, but not all. When you look at their flights, remember to subtract out the $20-$25 per checked piece of luggage that the others charge. And now I just noticed that Frontier Air has a $25 charge for a roll-on / carry-on after your 1 personal item, and minimum $6 charge to select your seats... wow, getting scary!

I was traveling with my 83-yr-old grandma to FL from BWI. They took my grandma in a wheelchair to the gate with her boarding pass & I went to check our bags. The lady was very rude telling me to "read the screen" 2x instead of helping me. I told her "I don't fly often. Can you help me?" Then I didn't have my grandma's pass to check her bags & that was an issue. Luckily they let that go! So I went to the TSA long line to wait & my mom called me from the drop off area that there were 2 people missing from our flight but you couldn't hear any announcements at the TSA area. I talked to one TSA worker taking elderly & people with children out of the security line & told him my grandma is at the gate I need to get to her & my flight. He said "No you have to stay in the regular line!" & even cut me off when I was trying to tell him. So at this point I was panicked & worried.

My son was murdered 1/27/2015 and I'm having a hard time so after I buried my son on 2/5/2015, I cried all day everyday. My fiance and I decided to go on a cruise, so I began to call my sons and grand kids, cousins and friend, and the total of us was 35 that booked a flight to go on the cruise. My cousin was put off the plane because of her oxygen tank, that she had already told Southwest about before making her flight reservation. I ** walked up to check in my luggage on the outside and I was ask for my ID and I handed my ID to the baggage claim person and he took my luggage to the scale and came back and stated my luggage was 61 pounds and I began to remove things out of my luggage into my fiance luggage and my shoes into my carry on bag and I was told that it was okay, and the baggage claim guy took my luggage and I went on to caught my plane to found out I didn't have my ID.

I booked a short low fare trip with Southwest. It was 97.80 San Diego to San Jose, Ca. I canceled the flight and was told I could use the funds toward the purchase of another flight. I recently booked another flight. It was the same trip less than a year and a half later. Now the flight costs 275.00 even though it was booked well in advance. They would not allow me to use the 97.80 toward the flight, telling me "it expired". This next trip will be my last flight on Southwest airlines. From now on, when I go to Vegas I'm using Spirit airlines and when I go to the bay area I'm taking Virgin Atlantic. Both are cheaper than Southwest fares.

desk near Gate20 to ask for Food voucher. I was told by ** (supervisor) to call Cust Relations. I spoke w/ Cust Relations, but was told that airport SW should give it.

I've been reading a ton of bad reviews but wanted to say that we flew to Vegas and back from Milwaukee and both flights were just fine. Was a little nervous that my husband and I wouldn't be able to sit together on the way back but we were able to... The flight attendants were great - just like any other times/airlines I flew. No problems (except at NYNY where we stayed)!

I purchased a Southwest vacation package (air/hotel/car rental) for my 13 year old daughter in which this was her first time travelling. This was a prepaid deal and well-planned on my part, including our daily plans and money allotted while there in Florida. We went to pick up the car at Hertz counter and was denied the purchase, stating that they don't accept prepaid debit cards or debit cards, period. I said, "My card is from a reputable bank," (Chase Bank with Visa logo) and that "You all took my payment. Then what am I suppose to do? I've flown thousands of miles and expected to get a car according to my contract."

I was flying out Dallas Love Field into St. Louis on April 20, 2015. My original flight was at 3:40 PM and to land in St.Louis at 5:25 pm. I arrived at Love Field at 1:15 pm. My boarding pass state "Proceed to Gate for Boarding position." I fly enough to know that I have never seen this before. I did just that. I went to gate 16 and the fat crew member "rude" says "Oh you're on stand by." I kept asking her how I could be on Standby and I purchase my tickets in advance and I arrived at the airport more than two and 1/2 hours before my flight. She kept ignoring me. I missed the first flight because she thought I was a stand by passenger. But never really looked at the pass in my hand, and then she sent me to gate 18 leaving at 5:30 pm.

After flying from Oakland to Santa Ana, then from Ontario to Oakland, April 2015, here are my recommendations: Give a lot more info about the airline rules & what to expect at the airport. Frequent flyers know it all but some of us do not; such as if our bags may not go on if we check in 45 mins before the flight. TSA rules should be indicated at all areas, including the ticket counters, so we can prepare. The line up method should have clear instructions posted around. Announce boarding loudly throughout the terminal; I was in a restroom in Oakland, heard my name called - all had boarded 25 mins before flight.

Booked round trip fare for 3 (CAK to FLL). Wanted to change return flight for all 3, nothing available. Was told we could get new 1 way tickets for later date & save existing for future travel. That's what we did. Tried to use today 4/17/2015 - was told after 3 attempts they expired. I never received notice of this. Was told was my responsibility to keep up with & I forfeited my funds. How can I keep up with something I never knew. We feel taken. Bad business practice.

On 4/16/15 SW Airlines made my life miserable. Houston flight was delayed for two hours with no options given to passengers then my connecting flight for 9 pm was also delayed for another 2 hours resulting in me being stranded at the airport in Sacramento as I could not rent a car at MN. My flight landed way beyond me in Sacramento. I will never fly this airline again.

I walked up to check my bags and received message to talk with customer service. The 2 agents nonchalantly told me flight was cancelled. No apology or explanation, just said putting me on next flight. I had a great boarding pass number and ended up much further back in the line. Again I apologize for inconvenience. I have never had good customer service but had to use Southwest since it's a government contracted carrier.

This airline never ceases to amaze me. More than once I have volunteered to be bumped and have always been treated great! My luggage is never lost. I purchased a drink on the last flight and the FA forgot to charge me. When I went to pay, she said "don't worry about it. I put it in as a coupon anyway". I have never had an unfriendly FA or pilot for that matter. The pilots are usually standing and saying "thank you" when we are getting off the plane. I love the fact that I can change my flight as needed and just pay the difference without being charged a change fee. I will not fly any other airline. Kudos to you guys!

I made flight reservations June 6th 2014 for myself and my daughter on confirmation ** for November 27th 2014 from Pittsburgh PA to Orlando Fl. Due to a family emergency, I had to cancel the flight and request a travel credit in the original amount of $586 in September of 2014. When I spoke to the Southwest Airlines Customer Service rep to ask what my options were for reusing the travel credit, I was told by the Customer Service rep that as long as I made my flight reservations before June 6th of 2015, I could reuse the travel credit. I asked if the new flight would have to be scheduled before June 6th 2015, and she said no, as long as I made my reservation before June 6th I could apply the travel credit to the new flight since I have to pay for the flights at the time of reservation.

BEWARE TICKET CREDIT IS FROM TIME OF PURCHASE NOT TIME OF CANCELLATION. So if you book 2-6 months early and have to cancel at the last minute your credit is not good for a year!!! No one buys a ticket ahead of time and cancels the next day. This is a bad program. I will not use SWA in the future. Called to check on how to use a ticket credit for a flight cancellation. Today is April 8. I cancelled the flight last May 31, 10 months ago. The credit was for 1 year. Unfortunately I bought the ticket March 23rd. Their policy as stated by their rep was that their financial department only allows 1 yr from date of purchase due to tax rules and liability. This is a line of you know what. I am in the finance and tax field and aviation. This is completely bogus. Just another way SW steals your money.

Flight number 3398 on April 5, 2015 coming from Denver to Baltimore. 4 hours of my life I can never get back. I received a notification of a 25 minute delay early in the day. When I got to the airport, the plane had a 55 minute delay. I was traveling wit my two kids under 10 years old. We would probably not be getting home until midnight at this point. Ok fine. We finally boarded and had to wait some more. So glad I paid for the early bird check-in. Otherwise me and my kids would have been separated on the flight. We're finally moving and I'm getting ready to get off my cell phone and put it in airplane mode when one flight attendant (an Asian man) comes by and rudely says, "you need to get off the phone... muah muah love you bye bye."

I had the worst service on my flight yesterday. I'm a single mother that had to fly with my almost 2 year old and the flight attendant was so rude that I made a complaint and requested a refund only to be told "No refund, but we'll speak to the flight attendant." I paid $150 for a flight that I felt completely uncomfortable on. The flight attendant ignored me and my daughter then told me how nasty and disgusting it was for me to place her diaper (that wasn't even full of pee) on their tray table EVEN THOUGH it was on top of napkins. Plus she ignored and passed me TWICE when I was trying to throw it away. She was so rude throughout the flight. I was hold because it was a "wanna get away" ticket, they wouldn't refund me at all since its a cheaper flight! I'll NEVER fly Southwest again and I will be spreading it around to social media and news teams!

I didn't received a letter or email from Southwest Airlines about my miles/points and all of them have been taken. They removed my points and miles without notifying me. They claim to have sent an email but could not produce it. I flew for 2 yrs at twice a month I was in the A-list. I could of flown with their competitor and chose not you. I have paid over $20,000 in flights within 2 years and this is how they treat their A list customers.

Myself and my 8 year old got very sick while in Fort Lauderdale and tried to fly back home to Chicago a few hours early. The customer service rep was very rude and said they would not allow us to fly home early even if there was three seats open and an 8 year old being sick is given no allowances. He then said, "I'm going to make sure I write in your reservation that if you go to the airport and ask to go standby, you are denied!" What a horrendous reaction to a sick child trying to get home. I will never use this airline again. They have no conscience.

On January 16, 2015 I was flying home from Oahu and had a layover in Milwaukee, WI. At 4:15 PM., we arrived from SEA on Flight 3851 at Gate 24 (or possibly 14). My connecting flight was #512 leaving for BWI at 6:30 PM. After disembarking I casually strolled through the airport. When I stopped for something to eat, I discovered my wallet was missing, and surmised that it was still in the airplane. (Of course I realized the ramifications of losing all my ID's, credit cards, and cash while traveling). I hurried back to the gate, only to find the door was shut in preparation for taxiing. A male Southwest gate attendant, **, went through the ramp and reopened the plane, and retrieved my wallet for me. I want to thank him publicly for coming to my rescue in spite of possible complications with Southwest schedules.

I cancelled my flight when I called Southwest to question if this was possible due to sudden changes in circumstances at work. They stated I had a year to use the funds and never once stated I had to "fly by the expiration" only that the funds needed to be used within a year. When I attempted to contact the day before expiration I could not speak to someone and was told to send an email. Now the email sounds like I could have booked something and cancelled it again but how am I to know this when I can't speak to a person and they have 48 hours to respond which is now past due. They say, "Sorry you have lost the $560" and I knew of the rules! Really, I just love to throw that kind of money away! I am unsatisfied by this action and was never told to fly by this date. I can't believe I just gave them $ for no reason at all! Never again will I consider this company!

3/26/15 plane was delayed 4 hours, not too many people going to Dallas. I think they are trying to merge 2 flights, very bad company. No more flying with southwest from now.

I was waiting for a flight at the Southwest gate and there was a woman in a Southwest kiosk promoting a Chase Visa credit card offer. She approached me and asked me if I were interested in applying. I told her no but she countered with, "If you fill out the application and get approved, Southwest will give you 50,000 Rapid Reward points". I asked her if that was the only criteria and she said yes, "just get approved and you'll get the points". I did get approved and I never got the points.

I'll summarize my situation. In March 2014, I purchased an expensive ticket that I subsequently had to cancel. I received credit that I applied on two flights with remaining credit. Being military, I had to cancel one of the two flights (I didn't record that reservation number). In March of 2015, I called reservations and the agent only had visibility on the first credit. I believed there was more amount, but did not have the information available. Days later when I called, the agent found the remaining $83 credit, but could not apply it to the March 2015 flight as that was already purchased. She suggested I email Southwest. I wish she had suggested or I would have thought of cancelling that flight and rebooked using my credit.

My significant other and I will be travelling very frequently in the near future due to job interviews and relocations and 3 vacations in the next year. We chose to pick one airline and stick with it so that we could join the rewards program and get the perks. We chose Southwest. We started our travels by booking two round-trip flights from Akron, Ohio to Aruba for our first vacation. I was very disappointed in the open seating that Southwest does. I am on a week vacation away from work and everyday life with my significant other. I would like to sit next to him on our trip there, which involved a change in flight. We were not able to sit in the same vicinity for any of our 4 flights. We were the last boarding class, which means there were no seats left. I paid just as much money as every other traveller did, why am I last to board? Why can't I sit with my family like everyone else can? It doesn't seem like a big deal, but it is.

There was an accident on the interstate so instead of being an hour early from my flight I was only at the gate 30 minutes early and Southwest would not let me on the plane and gave away my ticket. I wouldn't recommend flying with an airline that gives away your ticket if things outside of your control cause you not to be there a whole hour early. If you get there before the plane leaves and have paid for a ticket they shouldn't be able to give away your seat.

Got an email saying flight was canceled. Called to reschedule and was told the cancellation for flight from Cleveland to Chicago was due to weather, but I checked the weather for the next day - sunny to cloudy!!! 10:40 PM got another email, the rescheduled flight was again canceled "due to weather". Called to reschedule, waiting for 40 minutes online with no one answering the phone. When I called using the second phone line pressing "purchase a new ticket", someone answered, offering me a 6 pm flight arriving at 6 pm from Cleveland to Atlanta! I checked the weather again in Baltimore for reasons of cancellation and found out yet again it was bogus - cloudy!!! This is the first and the last time I fly Southwest!

Several flights are late. Some as long as 2 and 1/2 hours. I'm given no real reasons why when I check with personnel at Southwest. Every 1/2 hour they add another half hour to delay. On occasion there isn't an open gate so that we can depart the plane. 3 out of last 4 flight my luggage has been missing. The luggage is delivered to my home sometimes 8-10 hours later. It seems their problems escalated after their merger with Air Trans.

I bought a round-trip ticket for my 8 and paid for it over the phone. The cost was supposed to be $413, they charged me $1241. Three times the amount. Which caused my account to overdraft and I was charged 3 overdraft fees. After calling 3 different times and speaking with 4 different people, they acknowledged they made the mistake, and do not know why my account was charged 3x the amount it should have been. They are only willing to credit my account the difference, and not cover the $105 in overdraft fees. They recommended contacting my bank to waive the fees, which I did, and my bank was not willing to reverse the charge.

I am surprised that my experiences match those of other folks for southwest airlines in the last year. I booked a flight for my son on southwest airlines in oct 2014, for him to come home during spring break from college in march 2015. He got sick at last minute and could not take the flight. I did not know they had a no show policy. We have been using southwest for several years in past was told if you don't make it to flight then the funds just roll over into your account. (In the past a couple of times I have called to cancel) And no need to call to cancel the flight.

Terrible experience flying with Southwest. They are the cheapest ticket you can purchase, but In their mind that means they don't have to provide quality customer service. My luggage was short checked on the way in, and delayed on the way back. Check your luggage only if you have to, otherwise fly another airline! Things happen at the airport - flights are delayed, cancelled, and luggage can be lost. But when a company has a set policy that has the vibe of “not our fault, we're not liable", that should raise some red flags. They do not apologize any more than the flippant "sorry that happened to you.” This is after dealing with and talking to multiple reps.

PARENTS BEWARE!!! I had to go on a short trip to visit my sick father before his surgery and I wanted to take my one year old to go visit him. You obviously have to have a car seat for your baby when you travel. It's not a choice. My baby LEGALLY MUST HAVE A CAR SEAT. I have a Chicco next fit that cost me $280.00. So, I took my car seat and decided to have it checked. They placed it in oversized baggage on the way back home.

Flight 4992 on March 17 from Phoenix to San Diego was a joke!!!! First our airplane broke down and we had a two hour delay. We then boarded the airplane and had to wait because they wanted to send mechanic parts to San Diego so we sat on the plane another hour. Get your ** together Southwest!!! Why would you not have the mechanics and parts ready during our two hour delay? You want to get us boarded then make us wait for your mechanics?

I made a reservation for travel in November 2014. I paid $498 for the ticket and applied a $2.50 security fee travel refund from a previously canceled trip (bought with points) in January 2014. Just now I tried to apply the $498 in funds to travel in April 2015, and I am being told that because the $2.50 from the security fee expired in January 2015, then the other $498 no longer expires in November 2015, but had it's expiration moved up to January 2015.

I purchased EB Check-In from SWA, $50 for two of us. We were on the same itinerary. False and misleading at best is this offer...he got A21, I got B38...how is that...DO NOT BUY. I used to like the airline, now I think they are just scamming to make up for the "free baggage".

Boarded plane then sat for hour waiting for a mechanic to get to airport from his home to put oil in the plane, so they say. :/ Missed connecting flight, kids banging on back of my extra large, person next me hips halfway in my seat, why wasn't this plane serviced before we boarded. It's torture and not very assuring of a safe trip. One update from pilot in over a hour sitting here writing reviews on this nonsense and will never fly this raggedy airline again no matter how cheaper they are.

I called the customer service line for international. I have called four times for three days, still cannot get through. My group flights were canceled because of this. Poor customer service.

Southwest Airlines owes me a refund of $180 and hasn't paid it. I've been told by numerous employees that only customer relations will be able to help with it. I've been trying to reach them for weeks now, and it's been impossible. Whenever I call, I get a busy signal and the phone hangs up. Not even a hold prompt. I informed numerous people at Southwest's main number about this fact and none of them will help. They say they can't help me. If I press them, they transfer me to some other department who says the same thing and transfers me again in an endless loop.

I arrived from San Juan PR today and my bag didn't arrive! When I went to the baggage claim Upset and express & frustration the staff behind the counter immediately started defending Southwest. That was rude & unprofessional. Uncalled behavior.

I've been holding for 36 min listening to this horrible scratchy music. Will they answer?

1-07-2015 we flew to Austin, TX for medical treatment. We ask for wheelchair to meet us at the gates and no one was there nor no one to help us get to the connecting gate. When you are ill and need help, it was very distressing. Southwest Air used to be a nice way to travel. Now you are so packed in to a space so much smaller that could be called comfortable, that the trip was terrible. I think airlines should have more concern for their passengers than the extra money they make. We rented a car and drove the 500 miles home rather than fly on SW.

Our flight on SWA was cancelled today. We had used a portion of our ticket purchase from tickets that we had purchased last July 2014. We scheduled, booked & confirmed airfare within a year in order to not waste our tickets. After 7 hours of battle & zero cooperation from SWA, they now will not extend our tickets until a year from today. We tried to use the tickets within a year. SWA cancelled our flight not us. I'm a very dissatisfied customer.

My child was scheduled to fly alone from Memphis to Baltimore on March 5. There was snow in Baltimore so we followed the flight status all day. It said on time until an hour before the flight. The status changed to delayed. We contacted Southwest. We were told that the plane had been delayed in Florida, but that it was in the air and on its way to Memphis. From Memphis to BWI would be late but it would arrive in Baltimore at 10:50 pm rather than 8:30. We contacted our son who has no car or anywhere to stay and told him the status. Not 10 minutes later the flight was cancelled.

I miss flight 117 at 09:10 this morning. I get help from the lady at Gate 29 who was rude & who told me to go to next flight at Gate 28, which was leaving for Austin but headed to PHX first. She told me to wait until everyone boards & then see if there was room on the plane. I waited until everyone boarded the plane & asked if there was anymore room so that I could board. Then the lady at that gate told me that I had to go to Gate 29 to ask them to put me on standby. I end up missing THAT flight, too! Then the lady at Gate 29, **, told me that she was Customer Service & that I was put on standby for the next flight which would be at 1540 at Gate C39. I end up missing that flight, too! I had to leave Security and go ALL THE WAY up back to TICKETING to get another ticket & get on standby for another flight.

I was supposed to fly from Charleston, SC to Fort Lauderdale. I had a layover in Baltimore Maryland. Of course that flight was canceled due to snow. I overlooked the fact that I had to fly north to go south. So I had to rebook my flight. I called Southwest and was put on a flight from Raleigh, NC to Tampa, FL, to Fort Lauderdale. I was advised I would receive a confirmation email AND was charged $28 more dollars! I was told by Southwest that it was a 2 hour drive. Wrong. It was a four hour drive. So I booked a hotel room.

I had the life time most humiliating and terrible experience with southwest flight on Feb 1st, 2015. It's really sad to say the southwest employees (especially the flight attendants and the supervisor) were racist and arrogant towards me. I am going to tell everyone about the unfortunate experience happened to me. I was supposed to fly from Portland, Oregon to Burbank, Ca. Initially I received the email notification saying flight is delayed by 1:40 hours. And when I reached to the airport I was told the flight is cancelled. Later, they gave me the option to fly to Santa Ana airport via Oakland, Ca instead of flying to Burbank. I was really frustrated with all these, but I had no option so I boarded the flight for Santa Ana, Ca via Oakland, Ca.

Southwest neglect toward their customers. Southwest delayed flights because of lack of concern for customers. Flight from Houston to Pittsburgh was delayed from 10:50 am from Houston - lack of communication on the part of Southwest. Several times this flight was changed. Finally brought another plane in to get this flight off the ground at finally at 3:45. Was a very bad experience. My mom at the age of 80 has a hard enough time flying, but this experience cured her from ever flying again. Shame on you Southwest for neglecting your fleet of planes and putting your customers thru this drama. Not taking care of business.

Booked/bought two round trip "Get Away" tickets with Southwest Airlines from Richmond, VA to Orlando, FL. Missed the first flight due to weather related travel issues, could not cancel. I perfectly agree that Southwest Airlines can have the money for the first missed flights, but Southwest Airlines then turns around and takes all funds/flights associated with remaining flights on the itinerary not only for me, but my travel partner also. The remaining flights were 10 days ahead of the missed flight, but no questions asked Southwest Airlines took the flights and money associated with the flights, and erased all evidence of their purchase from their website.

Will NEVER fly Southwest again. They dumped us mid-flight in Chicago on the way back from San Jose. They told us to stay on the plane and not deboard to get to Boston. Then they came back and told us we had to deplane to go to a different plane for the flight. THEN they told us they had cancelled the flight altogether and we could go to the service desk to get rerouted. But the only flights available were TWO DAYS LATER!!! and all because they don't have reciprocal agreements with other airlines to get us on other flights. Their attendants couldn't even see other flights on their screens.

In May, 2014 our family was scheduled to leave for Tampa for a business/family trip. The night before we were to leave my husband was experiencing excruciating headaches and was taken to the ER where he was admitted for three days. Fortunately, he recovered but he, our son, and myself had to cancel our flights. Thanks to my daughter-in-law who was informed at the last minute at check in by the counter agent, I called SW and cancelled the three tickets. (The kicker here was that the tickets HAD to be cancelled before the flight took off!) I was given a new confirmation number and told that the tickets could be used until 2/25/15.

Kansas City to DCA flight canceled. No email. No one is answering the phone... Been on hold for over 45 minutes and had two phones going at the same time. Hung up. Called back... SAME THING!!!! WHERE IS YOUR CUSTOMER SERVICE SOUTHWEST?!

First of all, your airline is very disorganized. There is no designated seats. Traveling with kids is not easy and your company makes it even harder. We just landed from Vegas to Dallas. We have to wait over 35 mins for our luggage? Ridiculous!

I'm stunned to read about so many customers having the same problem I had in December, canceling a flight, then getting a no show message by email. This was around the time of their merger with Air Trans, and I assumed the new agents were making mistakes. SW has always been polite about such things but I ran up against a brick wall, spent hours on phone with them to no avail and finally located phone records to prove I'd cancelled. No response yet about their crediting me for flight as promised after I provided proof of the phone call. I think they outgrew themselves and their policies have turned against fair treatment of customers. I'm considering bailing as I don't have time to provide proof when it was their mistake. Too bad. It was good while it lasted.

I had a business flight from Chicago to Tampa this week. The crew was very friendly and the flight was timely both on departure and arrival. The airline attendant accommodated every request and also dealt with one or two passengers who were rude but they did so in a professional and respectful way which is not always the easiest thing to do. I would highly recommend their airline!

Attention Southwest Management: When you do bad you hear it. When you do good you should hear it too!!!! YOU GUYS (gals) AT LAX SOUTHWEST ARE DOING SO MUCH RIGHT. I wanted to take a moment to let you know how your employees reached out and went the extra mile for me a few days ago. I went to Las Vegas with my friends and did not make my own flight reservations. When we got to the counter to check in, your Check In Employees could not find me or my friend on the flight we was told we were on. After searching they discovered we were actually booked for March the 7th, not Feb. 7th.

I was a loyal customer of Southwest. I flew with them only. Last year I booked a flight in February for my husband’s birthday in April to Vegas. In March, a special was running on the same airfare. I cancelled my flight and re-booked at the cheaper fare. This was all done online. I was given an option to have a check sent to me or keep a credit for future use. Knowing that I would fly again, I chose the "credit" option. I tried to book a flight today to fly in May, but was told that to use the credit, I would have to fly within the next week. The internet never disclosed that a credit would expire one year to the date of the original ticket purchase. It doesn't even count if you make a purchase by the one year deadline - you must fly by then.

Southwest Airlines no show policy is ridiculous. Five years ago I had to miss a flight due to a death in the family. I automatically got a credit to use for a year. My wife and I had reservations to fly to Las Vegas on 1/26/15. On 1/22/15 my wife's daughter was in a serious car accident. On 1/24/15 I called Southwest's customer service and told them my wife could not go on the flight and asked them what would happen to the unused funds. They told me "you have nothing to worry about. Unused funds are good for a year."

My 74 year old Mother loves to travel to visit grandchildren and has used Southwest Airlines on several occasions, but today she forgot her Confirmation Number and I was unable to check her in for her flight. I was shocked that Southwest expected her to enter her full Social Security Number onto their unprotected site! I have told her never to do this for safety reasons. When I called to try and check her in verbally, they still insisted on the Social Security Number, and would not even coordinate wheelchair assistance for her without her personal SSN.

SHAME ON YOU! Southwest Airlines! Nightmare... I went down to Ft. Lauderdale from Chicago to escort my lovely 87-yr.-old aunt to back to Chicago. I took the time to make notations when purchasing our tickets that she would need a wheelchair accessible seat, called Southwest personally to confirm, and went to the gate in Fla. to confirm access to boarding and unboarding the plane when landing at Midway.

My husband and I booked a non-stop flight to Denver from Detroit on Jan 20th, 2015. On January 15th, I called Southwest and cancelled our reservation for health reasons. The Southwest rep. assured me she had cancelled the flights, she went on to explain that the refund of 426.00 dollars would be in travel funds to use for the next time we fly Southwest. This morning I open my e-mail to find a notice from Southwest for a NO-SHOW for the flights.

We were returning to Louisville from New York (La Guardia) with a stop in Chicago (MIDWAY). Our flight was 1.5 hours late to our gate in NY and then in a line of 18 to take off. I explained to flight crew we would miss our connection and they replied that we would arrive about the departure time and the pilot would contact connection flight to hold the plane. We were told this was the last flight of the night and the connection would not leave us.

I am relatively new to the US, so in general think that people here do not compromise on safety/rules. However, I realized that asking for bribes goes on pretty easily here too. At Atlanta airport, while checking in my baggages, the officer there at the Southwest counter asked me for some amount saying "I will completely take care of your baggages and appreciate your help in that regard." Thinking, I do not want anyone to mess with my baggage, I paid him 10$. This happened in May '14.

EarlyBird Check-In is a joke. I added the early bird scam of $50.00 for my wife and I to make boarding of our round trip easy since I'm 75, and she's 65. Guess what, it doesn't work. There is no explanation of the boarding procedure other than it make you think you'll be at the front of the line. When I asked the gate agent, I was told that there are people in front of me, go wait in line at B-30. When I asked him what the EarlyBird crap meant, he just said that I need to go stand where my ticket told me to. On the return trip, I asked the ticket agent at RSW about the EarlyBird, she told me that it was not a good idea to purchase it, and that she's tired of the complaints. I personally feel that SWA is finding out ways to get more money, and not the service it represents. No wonder people call it Southworst Airlines. $50 bucks taken from a pair of seniors for nothing. How proud SWA management must be.

My daughter and I purchased tickets and checked in at the exact same time on the same reservation number. We were given seats on the opposite end of the plane. When I asked about sitting together, I was told that for ANOTHER upgrade fee we could be magically moved back together. Many people say that these are lowlife ghetto business practices by profit mongering **. I would not say that myself, but if I were asked, I would agree with it. This type of hostage leverage against honest family travelers is reprehensible. Did I fail to mention that we were travelling home to Chicago from Sacramento for a family funeral? Greatly disappointed in another American company with no class.

"Free" seating is a great way to lose customers. The plane is highly uncomfortable. The baggage is also "free" and does not get assigned. They charge for everything on the plane and of course it is outrageous. I will never spend a single dollar on Southwest. This airline has poor customer service and out of date planes, coupled with non-accommodating rules will put them out of business.

After flying with Southwest for 2 years they decided to bump me off the A-list even though I qualified. They said they'd look into it. Meanwhile I have a C boarding pass. This company hit the top of the bell curve and is on the way down. I'm trashing my reservation to Austin today and paying more to fly United.

My husband, an employee and myself were on our flight home. My husband, a business select and an "A List" member boarded the flight ahead of us and reserved the 2 other seats in one of the exit rows of their 3:45pm flight 4464 to orange county which everyone does especially when they have companions/family during the flight and want to seat together but did not get the next consecutive number randomly assigned as you checked in online. While waiting for us to board, the flight attendant Emma told him that the exit rows are reserved for business select passengers. He told her that he is a business select and reserving the seat for his wife but EMMA/southwest airlines FA still wants him to give up the seats he reserved or move to a non exit row. He then asked her to show him where in their policy which started that the exit rows are reserved for business select passengers only. She said it was just a policy among them, the flight attendant. Never heard this before.

On January 2, 2015 I cancelled a flight scheduled for January 10th. I was given verbal confirmation that the flight was cancelled and no email was received. I called again on the 9th and they told me the reservation was cancelled. Only when I received an email regarding a schedule change for the return flight did I realize Southwest hadn't cancelled my flight. I called 3 different customer service departments each asking me to prove that I had called. They ask me to produce a call log for those days. Ridiculous! I will never fly Southwest again!

I don't want too general statement, but individuals' attitudes while you a person serving there is just bad and unprofessional. I booked from Michigan to IAD airport, we had to stop in Chicago, in Chicago and before boarding, we were told that the flight was cancelled, but we have to go to another gate where they arrange to served and go to DC through Reagan Airport. In the plane they took my carry on bag to label it and put down in the plane. I asked clearly, Air hosts told me "Your Checked Luggage will be there as well waiting for you." When I arrived Reagan, I waited for looong but none of my bags were shown up except for the carry on. I checked with the luggage service in there, I found a very unhelpful African- American lady who kept repeating two sentences, "your bags are in IAD airport, go and pick them up tomorrow!!!"

This was my first and last time flying Southwest Airlines. I flew from Atlanta, Ga to Cancun MX 29 Dec 2014 and my checked luggage arrived damaged, with a large tear/cut on the right side of my Samsonite bag. I reported the damage to Southwest airlines rep prior to leaving the airport in Cancun and the rep filled out a Baggage Incident Report (**) and took pictures of the damage, which they had me sign. I was then advised by Southwest Airline rep that when I returned back to my final destination in Atlanta that I should take the luggage to the Southwest Baggage Office to have the luggage sent to be repair or replaced.

I purchased a $435 round-trip ticket on May 15, 2014, using only $20 of ticketless funds that were to expire on August 19, 2014. I flew the first leg of the trip on August 7, 2014, but cancelled the return flight on August 8, 2014, due to changes in travel plans. The cancellation email I received indicated I still had $224 ticketless funds for future travel, which I expected would be good for one year from date of purchase on May 15, 2014. When I received the confirmation email with the expiration date of August 19, 2014, I thought that only applied to all the funds that were used from that original confirmation number. That would make no sense that Southwest would contradict its policy of giving customers one year to use the refunded money they applied to the ticket. When I called customer service they told me they could only give me $124 of it back as an exception to the refund policy and that I should read the policy more closely.

Took Southwest to Denver to go skiing. Because of weather my flight was cancel. Got to the airport and the agent booked me in the next flight but again that city was getting weather. He asked me to wait and was looking further. "I got one that will get you in late but we will get you there, is this OK with you. I am going to go down and get your ski's tag correctly that way I know you will be skiing tomorrow." WOW what customer service.

Had direct flight from DC to Nashville, TN but cancel two hours before boarding. Got another flight but through Chicago then to Nashville. Arrived in Chicago, flight to Nashville cancelled. No assistance offered for hotels, transportation or food. Everything at our expense. No voucher offered, ticket station manager very rude and not a professional. Could not explain problem for his interruptions. And traveling with 82 lady in wheelchair. So had to get flight for next morning. Lady told one party flight 465 was full. However, ten minutes later I was booked on 465. Asked about luggage and told it was gone Nashville on another flight but according to ticket manager Nashville, cancel all flights. Call friend work at Nashville airport and advised Southwest cancelled all flights to Nashville. Have sent email and through website email but no reply. Very poor customer service. No More Southwest.

I WANT TO LOUDLY COMPLAIN that other airlines should be like them. They have been day in and day out the airline of choice for my travel. I know what I'm going to get and often get surprises not expected. I say this because I most recently had a flight after visiting my daughter. On the flight, I had 5 drink coupons. It was only a little over 2-hour flight and I could not use them as they were to expire the next few days. I might add they were my daughter's. She flies more than me and she gave them to me. She knows I would like to have one and would share the rest with seatmates around me. Well, I offered to the two next to me and they had their mother a row back and so she got one and the person next to her. The attendant served us up and we all thanked each for sharing the flight. I handed the attendant coupons and she replied, "They're not expired yet. Use them again." So we had 2 rounds ;-) Thank you SWA and your crew for letting me complain about your CUSTOMER SERVICE. I wish others could complain like I do.

My 90 year old father was hospitalized with pneumonia and had to cancel a flight for he and my 90 year old mother. SouthWest took complete advantage of the situation and after many hours wait times and phone calls. They also denied having been contacted in time - dragging details and delays out over many months... and are now offering a credit on future travel (of which my parents have no use for!) of FORTY EIGHT DOLLARS! - my parents lost over $150. Disgusted with this airline. They are a disgrace and their "customer service" employees are belligerent and ill equipped to handle issues that should be easily dealt with.

My sisters & I arrived at the airport in Pittsburgh on 1/06/15 only to find that our flight to Birmingham with a plane transfer in Baltimore was delayed. The ticket agent talked us into changing our connecting flight to Chicago midway, because we would not make our connection in Baltimore & would not be able to make it to Birmingham that evening. At approximately 5:57, we boarded for the trip to Chicago - that leg of the trip went fine. We volunteered to assist 2 elderly handicapped individuals because there was no one to assist them when we had a gate change.

Southwest destroyed my luggage. Tried to give me a wheel-less bag to drag around town as compensation. Was willing to give me a check but I would have to leave the bag that they destroyed. Their customer service is pathetic.

My girlfriend, and I, fly several times a year to Tampa, Florida using Southwest Airlines. Last year, starting in February, we had to change the dates of several of our flights, due to work-related issues. Southwest Airlines offered us Rapid Rewards funds for some of those flights to be used at a later date. We did fly to Tampa on at least 5 occasions; however, since we started the process in February of last year, that is when Southwest started the one year window to use the funds. We tried to use the funds in February of this year, but were told they had to be used before February 6th. On top of that, they are non-refundable, so Southwest is going to pocket our money. Great Customer Service! Hello Delta Airlines!

Regarding my status as an A list member. I was ONE flight aways to maintain status for 2015. To my shock they did not honor it. Corporate Greed. So sad.

I have to cancel a flight on Southwest for this week. I wanted to use the flight funds to rebook a flight in April. Because I used 33.90 in previous flight funds (that expire on 2/11/14) to purchase the flight for this week, the entire flight funds expiration date was changed to expire on February 11th, 2015, instead of for January 12th of 2016. I just lost 184.20 to Southwest's insane policy. Even contacting customer relations was unsuccessful in resolving this.

Due to a ski injury, I was flying out of Denver needing wheelchair assist and alone. I called SWA and they noted my disability. Since this was the Sunday after Christmas, I was concerned. The crew was very helpful.

My daughter flew as an unaccompanied minor, which requires two names of people who can pick her up. I put down my sister and mom but when my mom tried to pick her up, the receptionist said her name was not on the list of people who can pick her up. Thankfully my sister was able to come, but there are two questions I have. One, what if my sister wasn’t able to pick her up? Also, the receptionist should have known there has to be two names so when she saw one, it should have raised a red flag for her to do some further investigating for the second name. Southwest has been good to my Aunt’s kids when they flew which is why I chose them in the first place, but I think I will just go with another company for future flights. It’s a shame because I really liked Southwest.

I purchased tickets last August with travel December 29th. Got sick with flu and changed flight to December 31st 2014. Canceled altogether and had a year to use credit from original purchased date of last August. I feel the purchase date should have been December 29th as I had to pay 400 dollars more when I changed flight from the December 29th date to the 31st, thereby giving me a year to use the credit till next December rather than next August. Additionally, I purchased early bird check-in and they do not credit you with that nor do they refund the money. YOU LOSE IT!!!

On Dec. 29 I checked my email to find a no show for Michael and Anna on Dec. 29 and a Boarding pass for my son Paul ** . We were all suppose to fly together on Dec. 30. We fly together because my husband and I are disabled. Our son Paul is a great assist. SWA does a great job with providing me with a wheel chair. Because SWA tagged 2 No shows, we lost our funds in the amount of $508.80. I called reservations that recommended I call customer service. I received the same information from both agents. They were sorry but we were a no show and there were no excuses; even though their agent made the mistake.

My wife and I traveled to Boston Childrens Hospital to participate in a clinical trial for our 2 year old daughter who has Rett Syndrome. Rett sydrome is a severe neurological disorder which robs girls of the ability to walk, talk, or use the hands in any functional manner. This is the first time we have traveled via air with her and we were very nervous about what to expect. Southwest staff in Indianapolis were awesome. They put us completely at ease explaining the boarding process to us and allowing both of us pre boarding passes so we could get our daughter set up properly in the car seat we bought along. On our return trip home we had a connecting flight in Baltimore. This time it was a completely different story. Our daughter's wheelchair was checked and sent straight to our final destination so we were forced to carry our daughter (think heavy, dead weight) along with all of our carry ons + car seat. That's OK, I'm a strong guy.

My wife and I enjoyed a great week in Jamaica - then we tried to get home with Southwest Airlines. Our 5-hour flight took 22 hours to complete. I have flown Southwest many times without incident, but this one takes the cake for ineptitude! I really couldn't make this up! Here is the short version of how incompetent Southwest was in trying to get us home:

I called at 2:42 pm MT on December 23rd to cancel my December 24th reservation to Kansas City, MO (MCI). I spoke with a female agent who told me she'd be happy to cancel my reservation and proceeded to answer my questions about a change fee (none when I rebook), the time I had to rebook (until October 25th which was 1 year from original booking date), the fact that I would keep the same confirmation number and not be issued a new cancellation number. I was on the phone with the agent for 13 minutes.

We were flying from San Francisco to Los Angeles and Southwest cancelled our entire flight. Lame excuse, weather although it was completely clear outside. A 9:00 AM flight and a 11:00 AM flight went out but the 10:00 AM didn't. No sorry, no attempt to get us on another flight. This has happened to too many flights in and out of San Francisco. I think purposely overbooks flights takes the money and then figures out how to get you home. NEVER FLY SOUTHWEST TO SAN FRANCISCO.

I have flown a lot of airlines and was very satisfied with the flight with Southwest. TWO BAGS up to 50# FREE AND a carry-on. The attendants were friendly and very accommodating. I was pleasantly surprised when the attendant, after giving us a drink (free) held a box of treats and invited us to take as much as we liked. NO CHARGE!

Southwest was to convert all A+ reward credits to Rapid Reward points come November 1, 2014. But they only converted the A+ credits on the A+ side (1,200 RR points for each A+ credit). A+ credits were allowed to be moved (not converted) from the AirTrans A+ side to the Southwest Rapids Reward side so people could convert credits to points prior to November 1st to get an awards on either airline and vice versa. But upon conversion if you had "unused moved" A+ credits on the Rapid Reward side they did not get converted. So not "ALL" credits were converted. And no mention of this was ever brought to the attention of us loyal customers. Instead we now have credits stuck in limbo until they hit their expiration date rendering them unusable. I called Southwest to complain, but all I got was an apology. Seems to me they would be able to convert them right then and there with the proper authority. But they decided to punish us instead.

I have flown 39 Southwest flights this year. I booked an earlier flight on July 3rd and departed at 2:10pm and I failed to cancel my 7:05pm flight. This is the first time this has ever happened to me. I called and spoke to customer service asking for a credit explaining that there was no way I "forgot" about my travel that day as I was on an earlier flight. Again remember that I have flown 39, yes 39 flights so far this year. They refused to give me a refund in flight credit and when I asked to speak to someone else, he said "not even the C.O. can give you credit." I highly doubt that. Southwest- I will give you 48 hours to make this right, if not, farewell.

Although Southwest customer service agents are very nice their service is horrible for frequent travelers. They are the worst for business travelers. American/ US Air is the champion there. I've taken ten flights this year on Southwest (50 on others) and half have been later than the flight time. One hour flight- one hour late equals two hours. Not good and getting worse.

Get great seats and Avoid the Early Bird check in fees for your entire party. I just received this notice from Southwest Airlines that you can reserve seats for your friends and family by using this company non policy - "It is not uncommon for our Customers to save a seat (or seats) for a friend, family member, or associate in a later boarding group so they can enjoy each other's company. We don't have a policy regarding saving seats, and it is acceptable for a Customer to 'claim' a seat for someone as long as the boarding process is not delayed and other Customers aren't inconvenienced." This is a direct quote from an official Southwest Airlines communication dated 12/9/14.

Southwest never alerts you about losing your flight funds. They send you all types of email about flights but like thieves steal your funds without notice. I am a veteran and ashamed that I fought to help a crooked airline stay in business. THEY DO NEED TO CHANGE THEIR NAME TO HO CHIE CROOKED FLYERS.

Have used their flight and hotel booking system for the past year with over five trips. Flights are never on time and their system of loading the plane is ridiculous. Also, just found out that I have to give my RR# when checking into a hotel or they don't use it. Hence, I am missing a lot of points and either have to spend a full day going back and making phone calls or lose the points. 2015 will see a year of a new airline. You definitely get what you pay for and it is more work for me than the realized savings.

I have flown SWA for 30 years. Always found them accommodating and willing to assist. They canceled my flight Jan 5 2014, when Indiana was hit by winter storm ION. I was headed skiing. I just went to make a reservation to fly my daughter home from Houston for the holiday and Customer Service, as well as a "Specialist" informed me I would be eating the $484 ticket it I didn't personally use it. YIKES! I whined and now I get a voucher for $359 to use toward her travel. Needless to say I am very disappointed. I will actively shop others when I travel again and all things close. I won't use SWA.

Husband and daughter had flights today from Raleigh to Baltimore ending in Milwaukee. All bags loaded onto plane and waited on tarmac. Asked to deplane d/t power outage at Baltimore. Daughter in 9th grade and needed to get home to attend school on Tuesday. Requested bags, so could book alternate flight. Service counter agent stated could not get bags, but that they would be sent to our home. Southwest rebooked them a flight from Raleigh to Midway (Chicago), which meant had to find alternative transportation to Milwaukee. Fun times driving in rush hour during sleet storm for 3.5 hrs. Since no definite answer when/if Baltimore would reopen, not many options. Very frustrating, since rebooked flight originated from - you guessed it - Baltimore. Would have been "nice" to know. This, of course, meant more delays.

What is the loophole for pre-boarding? I think I found out. Of course, there are those cases with a visibly disabled person, but with an attached train of 6 family members along. But then there are those, walking, talking, their way via pre-board without any visible ailment. Recently I counted more than 30 pre-boards in line. I learned that by ADA requirements, the airline cannot question or refuse a request for pre-board for whatever ailment. Thus, one need only claim vertigo, PTSD, claustrophobia, ADD, or even agoraphobia (you guessed it, "standing in lines"). If SW can't eliminate pre-boards altogether, because the cheats always mix in with the genuine, then it should find a solution with ADA enforcers. Also, I've seen a couple times a person rolled up in a wheelchair for pre-boarding, but upon disembarking, walking right off up to the terminal with no shame at all.

I had been saving A+ credits for years using my airtran credit card and tried to use them for a Florida family vacation before they expired on 11-2. Was told by southwest that their computer system was down and that I could use them - no problem. The customer rep spoke broken english and wouldn't send me an email confirming that I could use my unexpired/unconverted A+ credits. She promised that she would make a note and gave me my confirmation number and customer service number to call the next day. I called the next day and have currently spent an hour between hold and a rude unhelpful customer service worker who says my credits are gone and are now Southwest points, which are worthless through the conversion. Six flights would have cost me 48 A+ credits, With Southwest points 240,000 points or about 200 credits worth ($200,000 in purchases). Now I've been holding for another 30 minutes to talk with the airtran person...what a joke. Just say yes and eat a couple bucks through the transition.

Waited on hold for 30 minutes the first time and customer service guy hung up on me. Called back and waited another 50 minutes to talk to the same guy who hung up on me.

My flight from San Diego to Portland, Oregon was delayed over an hour and I was late to my interview. Unavoidable delays sometimes happen but when they can, companies should try to make things better for their customers. On my return flight there were plenty of extra seats on an earlier flight, into a closer city to my home. They wanted to charge me three times the amount because my flight was discounted, presumably since it was purchased with miles. The fact that they wouldn't let a long time customer and military flyer, change without charging huge fees is ridiculous. Especially considering the previous days delays. When pressed for a reason I was told allowing me to change at no cost doesn't fit their "business model." It's always nice to be treated as a number rather than a person. After using the rest of the miles from my account I am highly tempted to take my business elsewhere.

Last week was my first time flying Southwest, although I had been wanting to for some time now but just recently moved to a city that had it available. And I'm sad to say it will be my last. My coworkers and I left Birmingham, AL to San Antonio, TX for a conference. When departing San Antonio to go home on 10/24/14, the first flight to Houston was delayed for "10 minutes." No big deal. Except an hour later we were still waiting in line to be boarded and there was not even a plane out there, but no further announcement as to what was going on or how long it would REALLY be. Finally boarded and started to move but then stopped. Pilot informed us nonchalantly that there was some overcrowding so we needed to wait on a couple of planes to go ahead of us. Wouldn't be a big deal but the majority of the people on the plane had to catch their 7:30 p.m. flight out of Houston and it was already 6:40 p.m. (50 minutes later than it was supposed to depart).

Due to job loss my wife and I were not able to fly as planned. The night before the flight I attempted to cancel the reservation on the Southwest website and was unable to locate any link for a flight cancellation. After the flight departure I received an email notifying me I had forfeited the ticket price as a no show due to my failure to cancel the flight in advance. I responded to the email and explained the circumstances and no one responded to my email. I called Southwest Airlines and spoke with 3 different individuals who admitted there is no link on the website to cancel a reservation. I was told to find the link the customer must enter a search for Southwest flight cancellation. The Southwest customer service executive refused to refund the ticket price or provide a credit even though she admitted there is no cancellation link on the website. I was told I failed to take personal responsibility because I did not do a search to find the cancellation link. So long Southwest! I'll be traveling with another carrier! I suggest others follow suit.

Worst experience ever. Forgot to cancel flight, did not know they had "no show policy", since it just started last year. I guess not cancelling the flight is my flight, but SW is not issuing rapid reward points saying they cannot issue because trip wasn't flown. This is messed up. SW is not jut keeping the money (not refunding any portion of flight) for the full flight, they are also neglecting issuing points for a flight I've already paid for. Not only was the policy messed up, but the person who attended me was rude and impolite. Rather than listening to what the customer had to say, she would interfere in between saying, "That's all your fault."

This airline sold our tickets from Atlanta and gave me a reroute to Chicago, knowing that there were going to be delays because of that guy burning down the tower. I called and spoke to ** at the Atlanta airport and she was rude, obnoxious and her supervisor ** was even more rude. My daughter has a serious medical condition so we needed pre-boarding passes, she acted as if we were lying. I talked to ** at the headquarters and he said "Find alternate transportation but we "might" or might not give you a refund for the tickets that we haven't used."

Was to be assigned a feet at the gate. Then told that I was rebooked for the following day with $400 compensation, and was told to wait. In waiting the following then minutes, I canceled pickup, hotel and meetings. When called over to the desk, was told that they got someone to give up their seat and that I must get on the plane or my ticket would be invalidated. Tremendously rude.

2.5 hour delayed flight from Denver to Phoenix. Not one delay but several. And upon request for a meal voucher or anything at all, Bryan (with glasses) was an absolute insulting a whole jerk about even asking the question. This airline sucks for customer service and this guy in Denver should be fired.

Family trip to Southern CA. My 10-year-old decided not to fly down with us and instead drive with his mother. I cancelled his travel at the gate with +++45 minutes before boarding. Southwest says they had no record of either of us (me or the 10 year old) cancelling the flight. They in turn cancelled the entire reservation. I had to buy another ticket for the 10-year-old to return home. I called their (lack of) customer service number and was told that a refund would be issued. Two weeks later I was informed that the refund would not be issued. Infuriating.

Travel date was on Thursday, July 17 and injury of ankle was on Tuesday, July 15. I went to see an orthopedist and he gave me some medications which made me very drowsy. Took that all day on Wednesday and Thursday and was unable to cancel flight. Had a no show. Finally a month later after pain was gone, I was able to make a request through their customer relations for a credit. I submitted a doctor's note stating the exact story. They basically denied it stating that my arm wasn't hurt that I would be able to cancel it with my hands.

When flying home from a vacation a little over a year ago, I volunteered my seat to receive a voucher for Southwest Airlines. I was later diagnosed with cancer and had to undergo chemotherapy, so I was not allowed to fly. When I called Southwest Airlines to ask about extending my voucher they told me that I would have to wait until it is expired to call back and extend it. I waited until my voucher was expired and I was cleared to fly and called back, but because it was longer than 6 months after the expiration date they refuse to give me any credit for my voucher. I am extremely upset because I attempted to avoid this situation as soon as I was diagnosed with cancer, but because I followed the instructions that they gave me I cannot get any credit for my voucher. This company needs to fix the error that they made and re-instate my voucher.

Quite recently, my husband and I flew with Southwest from Charlotte, NC to Nashville, TN. The outbound connecting flights were seamless, however the same was untrue for our return. Following is a summation of our experience.

My family and I traveled last spring from Akron to Tampa on Airtran/Southwest Airlines. When we arrived at the airport the flight was delayed due to mechanical failure for 2 hours. Original posted delay turned into multiple delays, promised another plane which didn't show when expected. 8 hours later we were still waiting. Our patience as well as the entire waiting crowd was gone. The Airtran/Southwest staff at the gate were authorized to reimburse passengers with certificate travel for the inconvenience. Ok great, (we thought).

In an attempt to get home early to see my nephews I don't see often, I kept an existing reservation and instead booked a different flight home because the cost to change was an extra 200. My brother used his reward points to get me a separate ticket home less than 24 hours before my scheduled flight. Because you cannot cancel one leg of the trip nor did I need to change the one leg, I left the ticket because I needed to use the return trip home. Well because of the no show policy they canceled my entire ticket even though I purchased/used reward points to book an earlier flight on the same airline. So that left me no option but to pay yet another fare for my return trip.

9-22-2014 Flt.1348 Tampa to Indianapolis: I'm a senior citizen and when I visit my son I like to treat myself to an upgrade to first class for this two hour flight. I always did it on Airtran. A sign at the desk said "Upgrades" so I thought I'd ask if they had any left. The girl said Yes and said it would be $40. I was surprised by how cheap this was as I usually had to pay between $60-$100 the other times. I was shocked, but mostly hurt, that she plucked $40 out of my pocket for a "seat" closer to the front!. I'm sure Southwest desk girl could tell I was older and not air travel savvy, and that's what hurt. She never told me what their Upgrade really was. I called their customer relations dept. in Texas (214) 932-0333 and was politely told No Refund. Shame on you Mr. Gary Kelly and your Southwest Airlines.

I had an issue back in 2013 with AirTran, just as they were switching over to Southwest. It took work, but SW promised me a voucher to fly again. Well, it's time to use it, there is NO way to reach them! I call Customer Svc...4 people have tried almost non-stop since 9/1/14...always busy. I try to email...always kicked out. So much for honesty!

Due to an accidental error on rescheduling a flight, I missed the first leg of a flight from El Paso to Austin, TX. I was informed that the remainder of my flight had been cancelled and none of my money would be refunded or applied to another flight, even though my return flight was several weeks ago. Southwest literally stole several hundred dollars of my money on an indefensible policy which appears to be designed just to increase revenue. I had been a loyal customer of Southwest for years, logging hundreds of flights and raving about their customer service. No more.

On 09/27/2014, my wife, daughter and another family member were scheduled to fly from Los Angeles to New Orleans for an important business affair. Our party became separated in the airport for a short time so I boarded the plane with the family member. A short time later, while already sitting in my seat, a flight crew member called my name and then announced over the PA system that my wife and child were not going and to please come to the front. Myself and the family member immediately went to the front where a female gate agent asked us to step off the plane into the jetway.

I booked a nonstop flight on Southwest months before my departure date. I politely waited for others to board the plane before me, even though there were no assigned seats, certain that I'd have a seat. Shortly after finding a seat, my name was called over the loud speaker and they DEMANDED that I get off the plane. I asked how they could possibly do such a thing and they said it was because the plane was "overweight". So I, along with one other person who they said were the last 2 to board (which was categorically false since there were two after me) was forced to gather my two carry-ons and deplane, thereby guaranteeing that I would miss a VERY important occasion. I find it outrageous that Southwest would have the unmitigated gall to pull a stunt like this simply because THEY overbooked the plane. Seven hours late, after having to make a connection in another city, I arrived at my destination. Although Southwest offered some compensation for the "inconvenience", I was appalled that this could happen. I will never again fly without an assigned seat. Southwest, you ought to be ashamed!

Due to a fire started in the FAA control tower in Aurora, our flight was cancelled to Las Vegas for yesterday, 9/26/14. They rescheduled our flights to today 9/27/14. After a few hours Southwest had a notification on their website that we might want to call and reschedule our flight for anything the 26th or 27th. When I called, the agent advised that all flights to Midway for the 27th were CANCELLED. She said she could move us to Sunday the 28th if that was ok, I said no because we are scheduled to come back on Monday the 29th. She was short and rude and put me on hold, said she would reimburse our travel.

Southwest appears to have a policy that they do not notify customers about. That is, starting 24 hours before your flight the race is on. Every flight, as I've been told by them, is oversold. Here's the thing, with other airlines, when you check-in in advance online, you're assigned a seat - there's guaranteed to be a spot for you to sit once you've checked-in. Southwest doesn't give you a seat. And when you show-up to the airport there's a chance there won't be one for you. This is what happened to me today. I checked-in 4 hours before my flight and was one of the last to show-up at the airport.

I flew Southwest Airlines several times. Every time I got seats from B30 and after. It's so disgusting!!! It gives unfair advantage to people who are better with computers and who click a mouse at first few seconds. Hope Southwest goes out of business soon or changes this insane practice.

On 9/11/14 flight 1277 from Nashville to Jacksonville we had a pre board pass. There were three people ahead of us- two in wheel chairs. They sat on the starboard side front seats. We noticed that the three seats on the port side had a do not occupy sign on them. Even though the flight attendant seen our pre board pass she said we could not sit there. We sat in the second row. When group C boarded a very large man boarded the plane. He talked to flight attended and she said he could sit in the front seats. He took two seats. Upon arriving at the gate in jax he took off like a bullet, no wheel chair for him. So much for NO ASSIGNED SEATING.

When we pre-boarded in Austin we were told my husband could sit in the front with is oxygen concentrater as long as we put it overhead during takeoff and landing. When the crew changed in Atlanta we were told we had to move from the front. The new attendant was upset when she came on the plane because she wanted to put her bag where the concentrater was stored. She expressed it in front of me. Then the male attendant said we couldn't sit there with it at all. We did the whole first leg! They supposed looked it up and said we had to move. Very rudely interrupted me after one word came from my mouth. Celebrated with the couple behind us for their fortune. I refused to move no reason I can't sit where I was. She told me she would move me so not to separate the couple. The couple bowed out gracefully so I stayed. The point is get your stuff together, Southwest. And don't be rude and complain in front of customers.

I have booked round trip flight from Burbank to Tulsa (on 08/10/2014) and Return on (08/14/2014) Confirmation number: **. The Burbank to Tulsa ticket was "Wanna Get Away" and Return flight is booked as "Anytime" (Which is a flexible ticket with much higher price). Due to heavy traffic I could not reach up to catch the outbound flight in Burbank and due to which "No Show" appeared on my outbound flight but they cancelled my whole itinerary and forfeited all the charges. So I lost my return ticket as well although I have not traveled yet.

Called them up to change the time to my flight to an earlier time and the name on one of my reservations. I was told by the Rep that it would be $238 more just to change to an earlier time. I also asked about switching one of my tickets to another name (No Go). They said they don't switch names and you must pay the difference to switch the times. So WTH is the no change fee about is my question??? After looking at the reviews about Southwest I hate I booked with them. Never Again!!! The reps are rude on the phone and so anxious to get you off or try to charge you their ridiculous fees.

I was on a flight from Las Vegas to New Orleans in June and it was one of the worst experiences of my life. If you have flown Southwest lately you know they often have comedic safety instructions. On the one hand it lightens the mood but on the other hand the laughter often keeps one from being able to actually hear the safety instructions. We noticed that the 2 of the 3 flight attendants, a female and a male, were really angry looking and unfriendly. About an hour before landing we had to use the restroom so we went to the front of the plane because the back one was full. I recall trying to call to my husband that I wanted to use the back one, but he didn't hear me so I followed him.

It is amazing to me how much Southwest Airlines has becomes just like the big boys. Their service has dropped dramatically over the past year. Planes are always delayed, the planes are dirty and the staff is uncooperative or caring at best. Now that they have become a national airline, they are looking to profits first and customer service dead last. I am a frequent flyer on Southwest and used to love their philosophy. Now it is just another airline. Too bad. I am looking forward to the next small airline to take over like they did 25 years ago.

It is illegal (and potentially lethal) to leave a child or animal in a vehicle in hot conditions with no means of cooling themselves. So I am dumbfounded why the flight crew (8/21/2014, SW #4402) thought it was acceptable for a full planeload of passengers to be unknowingly trapped on a sweltering and stifling flight from the desert environs of Las Vegas in the summertime without functioning air vents. After sitting on the tarmac for what felt like a hellish eternity, perspiring profusely and struggling to breathe in the furnace-like plane, I desperately asked a flight attendant when the air would kick on. She indifferently replied that as soon as we were airborne, it would cool off. It didn't. I watched as passenger after passenger tried to futilely coax air out of their useless vent. It's surprising that someone didn't suffer some ill effects of being forced to endure shamefully irresponsible, inhumane conditions, especially the young, elderly and immunologically or physiologically compromised. This was not mere discomfort, it bordered on callously dangerous negligence.

Had to cancel my flight last year. When I called in to cancel the flight I asked if there would be a refund. The representative advised me that it was a non-refundable flight. The rep also told me that I can use the credits for ANY future flight booking. One year later I attempt to book and pay for a flight while trying to apply my credit funds. I get an error so I call cust. service to see what the problem was. The rep told me my funds had expired on 8/9/2014 (a month and roughly 2 weeks after I attempted to book the flight) which I was not aware of, nor realized that I would not be able to use the funds I paid for. The rep then advised me that I can get my funds back but there would be a fee to get my funds back and to call customer relations. After calling I was told that it would cost $15.90 to get my funds back. I then realize that the $15.90 is all I would be credited. I immediately called back and asked for a manager. I was told by the manager that there was nothing she could do.

My husband flew from ft Lauderdale fl to bwi today 8/22/14. They took his carry on because plane was full then sent it to Ronald Reagan instead of bwi...told us they'd deliver the bag in 4 to 5 hrs. It's now 10 hrs and counting... ridiculous.

Very disappointed in Southwest Airlines. I have been a Rapid Rewards customer for over 12 years and had to cancel a flight for my son. I notified them over 10 minutes from the departure time (as is required by Southwest Airlines) and I responded to the email confirmation they sent me. You would think that if they can use email to confirm my reservation, I should be able to use email to notify them of our cancellation (seems logical, right)? Now they are taking the hard line and won't issue the refund even though I have documented proof of notification more than 10 minutes from the departure time. What a run around! Very disappointed!

I had an ill family member in the hospital and did not show up to my flight, assuming that it would automatically be credited. A month later I went to used the credit voucher and told that is no longer valid because I was a "no show". This is a ridiculous policy - If I don't cancel, it means I did not utilize the travel funds and are entitled to the credit at least. Apparently, Southwest has implemented this rule that you have to call in and cancel prior to your flight. They now refuse to credit me for the flight. I will make sure to spread the word to everyone that I come in contact with to no longer travel with Southwest. Worse service ever.

When I had to cancel my ticket I was told that after it expired that if I called customer relations they would reissue my ticket minus a 50 dollar fee. I called today and they won't honor it. It was only good for 6 months after that. The person whom I spoke to didn't tell me any of this. I asked to speak to a supervisor and that was not even worth my time. So I asked to speak to his supervisor. I was told that they would call me back within 48 hours. As of this moment Southwest has lost a big customer. We are canceling our Southwest credit card and will fly United from now on.

I bought a ticket from S.F. to Phoenix for Thanksgiving last year. Family problems arose and I had to cancel my flight which I did early enough to have it go into the "unused travel funds" bank. First complaint is that my $428 will go up in smoke by 9/14 even though my flight was for 11/23. They expire by the date your purchased ticket, not the date of flight. OUTRAGEOUS!!!!! The money should NEVER expire. I canceled. They filled my seat and they want to gobble my cash if I don't fly by 10 months. Okay. This is their policy which should be ILLEGAL.

This is a complaint about an incident that occurred in Southwest flight # 3726 from San Francisco to Tampa on July 31st. I originally boarded this flight in San Francisco, and since Southwest flights give the freedom to grab first seat available, I sat at an emergency row. The flight arrived in Atlanta around 9 pm eastern time, and only the passengers going to Tampa stayed in the flight. As all the Atlanta passengers left, I began to talk with a really nice flight attendant about how many people were going to board and how long would it take to get to Tampa, and also if I had the chance to use the restroom before people started boarding. The reason why I asked is because I didn't want to lose my seat (I was comfortable) and she proceeded to say, "Just leave your bag here, nobody will take it." Then, she mentioned that I needed to hold on and stay in my seat until I was accounted for, which I did. Once I was accounted for by a passing flight attendant, I proceeded to use the restroom, and stretched my legs.

I flew from Seattle to Burbank sometime ago on SWA and was very upset over the delays in departure and boarding and voiced my concerns to the SWA representative at the terminal who ignored me, gave no explanation or apology for the delay in departure. Could've cared less that I was missing a business appointment. I am describing one event in numerous events concerning the rude and arrogant unprofessionalism exhibited by SWA staff I have endured over the years flying on this miserable airline if you want to call it that. At the least, they are still paying their aircraft maintenance staff which is more than you can say for the rest of this pathetic industry here in the U.S.

Why is it taking so long for the flight schedule for 2015 to come out? I have a group of 20 and we don't want to wait until the last minute to pay our trip off thru the travel agency. This is really an inconvenience. Our trip is for January 2015 and a lot of people can't afford to wait until the last minute to pay off a trip. Please update schedule!

So thought this was the most viable option for travel from Tucson to San Fran, only 2h 40 min flight. Somehow they overbooked and need up in Vegas for 5 and a half hour to and in San Diego, last min layover three hours with them giving no reason or attempts to make me feel better about blowing so much cash on this supposed cheap and fast flight. The job interview I was going to was supposed to make it there 5 hours prior but of course I was late. Thanks southwest, I'll never fly that airlines again. I'll just take the long drive to a different airline carrier.

Today, I was scheduled on the 8:45 AM flight between Phoenix and Las Vegas when the right engine starting leaking fuel. Southwest decided it was going to take an hour to repair. Since my car was nearby in the lot, I thought about driving and still get there in time for my important 2 pm meeting. But a one-hour delay seemed like the better option at the time. And since the flight time gate to gate is only 70 minutes, I would still be there in time for my important meeting. So after walking around the airport a bit, Southwest sent me a text moving the flight to 11:05 AM.

My experience with Southwest Airline - they have the most uncouth flight attendant. Also if you can pull off a girl off a plane because you think her skirt too short (fashion police) and this week pull a family off the plane because this man tweeted how rude the gate agent was... Southwest is out of control. I would not even want a free ticket from them. I hope they go out of business!!!!!!!!

This was the worst flight I have been so far, and considering that I fly several times each month, this has been the most disgusting experience so far. On my return flight from Chicago MDW to Phoenix (Flight 4268 July 2014), I was traveling with my 8 month old baby and wife. As we were not allocated seats together, we were trying to check with the fellow passengers if they could shift the seats, so that we could sit together, as we needed to feed the baby. We were unsuccessful at first as some passengers (Seats 21 A and 21C) were not ready to shift and my wife was forced to sit between two "Gentlemen" (not sure if that term should be applied to those beasts of burden who could not move 2 seats behind to accommodate a crying child).

My son took a direct flight from Houston to Denver at 9am... Arrived early to the airport... checked his bag and for some reason it did not make it to Denver. A report was filed and when I talked to the baggage assistance folks, they said that it would be on the next nonstop flight to Denver... It arrived about 9:40pm. Instead of delivering the bag promptly, it sat at the airport all night and was given to a driving service about 7:30am the next day to deliver... with a 7-HOUR WINDOW.... Really? He is at a running camp with NO RUNNING GEAR at a dorm WITH NO BEDDING BECAUSE IT IS IN HIS SUITCASE!!!! I know stuff happens and bags get lost. What I find unacceptable is the lack of urgency on the part of Southwest to get lost bags to their owners in a reasonable time frame. They referred me to a website called Wheresmysuitcase.com and they still show that the bag is awaiting assignment to a driver for delivery. I had to call the Denver airport baggage claim to confirm that it wasn't still sitting in the airport. I was initially told that once the bag went out with a driver, it was a 4 to 6 hour window for delivery... When I talked with Denver, they quoted 7 hours. Our family has not flown Southwest for years and based on this experience, I will actively avoid flying them again.

Have had the absolute worst experience with Southwest Airlines. After they attempted charging a debit card 3 times, I am without money in my checking account to buy groceries! They charged the card on July 2nd and are telling me that I will not receive the funds back in the debit account until July 11th!!! THIS IS ABSURD!!! After spending hours on the phone and being directed to call a customer relations line that rings busy, I have received no help whatsoever. They are not even willing to provide any kind of voucher for this inconvenience! If a company can't handle customer service, I definitely do not trust them to fly a plane. This was my first and last experience with Southwest. I'd rather fly US Airways or AA. They can handle customer service even in the middle of a merger. For this flight in particular, it will be Delta or United that gets my business.

Booked ticket with Southwest Airways to travel from Sic to Aus - flight number 3707, which was scheduled to start at 12:30 pm and reach Austin by 7:35 pm on Jul 06. The flight was delayed by 2 hrs. From San Jose it started at 2:30 PM. More surprises were waiting. As per the schedule only one stop at San Diego was planned. But due to the delay one more stop at LAS is been introduced. And there is a 2 hrs wait in Las Vegas. Now as per the revised schedule, I'll be reaching Austin at 1:35 am on July 07. Is the Southwest service always like this? Their website doesn't have a portal to take complains.

We arrived at la guardian about 9:45 am, went through security and sat next to gate b 3 as noted on the boarding pass. My husband notice that b 4 indicated our flight number 258 and we were told to be seated at b 3 as the ticket said. When we asked about our seats, we were told to go to b 4. B 4 told us we missed our flight after they call our name over the loud speaker then they told to go back to b 3. This not good business. I use Southwest for my travel needs. Not happy with this scam at this airport. Here it is 1:27 afternoon and hoping to get home.

I booked 4 flights in June 2013 for Sept/Oct 2013. Due to a family emergency, the travel had to be cancelled the day before the trip. I was told by the agent when cancelling that a credit would be issued and it had to be used (travel completed) within one year for the same 4 people. I also used points for some of the outbound travel and that those points would be deposited back into my Rapid Rewards account. While trying to make travel arrangements for August, I was unable to find details on the credits so I called in to get help. I was told the only way to access the credit info was by supplying the credit card # used to purchase the tickets. Since the card # had changed (thanks Target scandal) that was not easy or quick. So she helped me schedule the return flights 1st using my points. The return flights were cheaper based on a sale but I chose to use my points for those and the credits for the outbound flights. After finding my old credit card # she was able to find the credits and told me they had expired 2 weeks ago - basically they expire 1 yr from purchase date vs flight date. WOW, that would have been nice to know. She apologized and gave me the infamous Customer Service #.

We have been in Houston, Lobby since 9:10 am flight to La Guardia, NY and they have been postponing our flight for four different times and in three different gates... We only got compensated $200.00..... What about all the day that we have missed and the paid tours that were paid by us in this day? Southwest Airlines don't care since they already got paid!

The airline has evolved a horrible onetime record and the gate staff don't like hearing about it. They have universally taken a snide and arrogant attitude dealing with an increasingly frustrated customer base. NOT the old Southwest.

My wife and I flew from Logan Airport to Nashville for a 3 hour layover before heading to New Orleans. When we arrived in New Orleans there was a downpour with lightning so when we got to the baggage carousel we waited for quite a while before the announcement came on saying the lightning had caused a problem. So we waited till the luggage finally came and after all the other passengers had gotten their bags we reported our bags missing to an employee who was less than sympathetic to our plight.

Landed in Philadelphia on Saturday. They lost both my husband and my luggage. They found it in Chicago. Flew it to Philly and promised to deliver it to us where we are staying on Sunday morning. It is now Tuesday. I called a supervisor at Southwest. Still no luggage, no clothes. My husband's sleep machine in luggage. Hasn't been able to sleep. Awful vacation so far. Thanks Southwest.

Booked a flight less than a year ago. Several days later, I saw this flight had been reduced by $60.00 so Southwest said that I have credit due. Recently I called them to either get a refund or to a credit extension for a future flight. Their answer, "Book and fly within the next 3 days or you lose your credit"! What lousy customer service! I'm through with Southwest Airlines if they need my $60.00 that badly.

I would not recommend to anyone to fly Southwest! I booked a flight to fly back home from Chicago to Denver and had to cancel my trip. I injured myself in a race not too long ago and due to the cost of going to a doctor, I had to cancel. It's not a major injury holding me back from going, it's the funds to take the trip. I don't ever fly; this was my second trip in 10 years, so even though I'm allowed to use the points or funds toward another trip, it isn't the point when you don't fly.... It's the fact I needed the funds for a medical expense that I did not see coming. Well, turns out that the ticket was non-transferable and non refundable.... I wasn't aware of this because I had a ticket refunded in the past without a problem.

On a return flight from Florida to visit my cancer-fighting father-in-law for Easter. I sat in my assigned seat. After an hour in the air, the woman in front of me slammed the seat back. Now, I'm 6' 2 and long-legged. I also was 2 weeks post operation from back surgery. Now, I asked the attendant to stop by to speak to me, and she gave me a dirty look. What for? So again while collecting cups, napkins, etc., I tried to ask her if she could ask the woman in front if she would pull her seat up.

I purchased a ticket last year and was told there was an expiration date. So, I purchased a ticket with expectation of using my credited funds toward the cost. My ticket expires on 6.13.14, my flight leaves on 6.31.14. Turns out you have to TRAVEL by the expiration date, not book the flight. Southwest (who REFUSES to accept my credited amount) received an unwillingly given "donation" because I was two weeks too late? Luckily, I'm working at a barely-paid internship and can obviously afford a round-trip ticket to attend my graduation at University of Central Florida without the credited amount that I was depending on.

I booked three tickets last year with Southwest and didn't know they expire after a year. After booking one or two of these tickets, I also booked another flight and traveled on it, but didn't reuse any of the available credit. This proves that I didn't know that the credit expires. Now all three tickets have expired and I am being asked to bear $100 per ticket in order to extend the expiry date by six months. In addition, I rescheduled one of the flights for a lower amount which too has expired. I have been told that even though there are in all three confirmation numbers, still this difference amount was put under a different bucket and cannot be redeemed.

First and foremost I need a call back from someone in the executive office that can make a decision without looking at a script. Someone with the authority to think and save a customer. At this point Southwest Airlines have lost me and I will ensure that my company follows suit and we do a lot of travelling. I entrusted my valuables to this airline. They lost my luggage. Never called me after we several complaints to them. Just treated me like a number. They all sounded like robots. After about 24 hours I finally got an "I'm sorry". No concern for personal situation at all. I still don't have my luggage and they are telling me that they will only compensate a max of 50 dollars a day while on this trip that is ruined. The items that I needed for this trip is in that luggage somewhere. So not only have spoiled my trip they insulted me by not compensating for the things I had to purchase. Poor service. Nothing offered to upset customers.

I am a former employee of Southworst Airlines. Trust me when I tell you that far more mechanical cancellations happen than are reported. The airline hides a lot of the problems because they don't like to spend money on repairing planes. They also have incredibly incompetent people that cause a lot of operational delays as well. The pilots and crew are incredibly overworked, and this causes a lot of delays too, because of duty times timing out. The company compensates just about anyone that calls in with any issues because they know that they have a lot of problems. The "culture" that was there when Herb ran the company is gone. The man that runs the company now is all about dollars and cents, and nothing about making people happy. It's a joke.

I had a flight scheduled out of Las Vegas 5/20 at 7:55 pm and paid $141 extra to take an earlier flight at 5:25 pm the night before so I could get home to my family. On 5/20, I arrived approximately 2:30 pm and went through security all to find that my now 5:25 pm flight was delayed to 8:30 pm due to weather in TN. I went to the lady at the terminal gate with my co-worker who paid extra as well to get on this earlier flight and we were both told they don't do reimbursement vouchers, that we needed to file a complaint online and to see what happens. We both decided to grab a couple of drinks and order dinner.

While other airlines would call/email you to ensure you don't miss a flight, SWA will sit quietly and hope you miss your flight so as to keep your money, and sell your sits to standby passengers. While other airlines would allow you to rebook a missed flight at no extra cost, SWA will keep your money and have their customer relations try hard to sell you new tickets, even if you missed the flight due to a previously delayed flights. With this inflexibility they offer to their customers, they will still cancel flights, depart/arrive late, and expect the same customers to be flexible to these avoidable shortcomings of theirs.

Flight was cancelled after 5 hr delay, and after plane was boarded. At same time our luggage was left out on Tarmac uncovered during severe rain, all clothing was ruined. We were left stranded with 4 kids, no clothes and no place to stay. The best they could do was to give us a flight 2 days later.

Southwest Airlines single-handedly ruined my birthday weekend. My friends were supposed to meet me in New Orleans on Friday afternoon to celebrate my birthday for the weekend. Their flight was delayed, and delayed, and delayed until they could no longer make their connecting flight. They weren't able to get to New Orleans until Saturday afternoon. Because of the delay, Southwest adjusted THEIR flights home to a later flight on Monday, to make up for taking a day away and to give them a little more time in the city. When I called Southwest to adjust MY flight home so that we could still enjoy our weekend together, I was told I had to pay the additional cost for the flight because my flight to New Orleans was fine (I am still a victim here). Southwest can't get their flights to fly on time, end up ruining our weekend (and my 30th birthday!) and then can't throw me a bone to switch my flight by a few hours?!

Flight 763 from Albuquerque to Oakland on May 8, 2014 ran into weather related issues and was running behind. This was well known ahead of time and as of 5 pm (8:15 scheduled departure) the board read "delayed" but without any associated new estimated time of departure. All other delayed flights were shown with the new time. This turns out to be an omen.

On a recent flight to Oakland, CA, the plane had lost all cabin pressure at 25,000 feet causing passengers to cry out in pain. The flight crew on board were obviously experiencing the same pressure and ear pain. The captain announced a due to a loss of cabin pressure we quickly and rapidly descended below 10,000 feet. The flight crew were passing out cough drops to help ease the pain of the ear pressure. The plane was a full flight about 150 passengers. We were told that there would be a team of customer service reps to help us at the main terminal, there was NOT! We were told that they would take care of us, they did NOT! What we did receive were hours of endless waiting. We did not receive anything more than a general " thanks for flying". I am so upset I personally suffered a ruptured, bleeding ear drum, migraine headache and more. I immediately contacted Southwest Airlines only to be left hanging w/o any answers. I have never experienced such a poor standard of customer service. This was a traumatic experience and clearly they do NOT care.

On 4/30/14, I contacted Southwest by phone based on USA Today's online advice that this was the best way to contact them if the call was urgent. I called their 1-800-IFLY-SWA number to cancel my flight the next day (May 1, 2014) due to our family dog being rushed to the emergency vet for poisoning. I called back later that night to reschedule my flight and was told it would cost me 300.00 since I purchased an online sale ticket. Since we didn't know when our dog would be released, I decided to wait to reschedule the flight and hopefully talk to a someone else who could help. After an exhausting next day at the vet, I came home around 8:30 pm to see an email from Southwest Airlines saying I was a "No Show" for my flight.

After reading the other reviews on this site, I can see that I am not the only customer to be disappointed by SWA new policy of no cancel, no credit. I had absolutely no idea that I would lose the funds from my tickets if I was a no show.... have always received a credit before. Absolutely no satisfaction in talking with customer service... It appears that the CEO has said there will be no flexibility in the new policy and that he doesn't want to correspond with his customers! I will no longer fly SWA and will be canceling my credit card. SWA used to care about its customers... what has happened?

I booked a flight and had to change it to another date. I rebooked the new flight after the original flight date had passed. (I've done this in the past with no problem.) When rebooking I noticed my funds were not available to use. I called the 800 number and they said they now have a 'No Show' Policy. Basically you snooze you lose. I asked them when this had taken place and they said 6 months ago. Since it was a new policy and this was my first time to have to change a flight. I thought they would give me a credit. They said I would have to call their customer relations number. So I did and the rep said I'm sorry but our CEO will not allow us to refund on this policy. He said it is a black and white policy no grey. So I asked to speak to him. Of course he's not available to customers. They would rather lose a customer over $160.00 than to give them a credit for a later flight.

I called this morning for clarification on using credits for a current purchase, only to have the person Phil. It sounded like a lady but could have been a man, be snappy for not knowing how to navigate their stupid site. I mentioned the reason I called is because I'm booking this for my boss and thought SWAbiz would be more helpful. After the call I asked for a customer survey and the lady/man hung up on me. I tried to find a customer complaint section on SWA site but of course it tells you to call the number. WTF.

I have been flying almost exclusively southwest airline from Ontario, Ca. to Detroit, Mi for about 4 years about two or three times a year on Business. This despite some minor issues with SWA and because I tend to be a creature of habit. I booked my latest trip earlier in the year but due to weather there I needed to change the flight to a later dates. However when I went on their site to change the flight the second time I thought I went through all steps required to change the flight and printed out what I thought was the confirmation. When I later went on to the site to prepare for the upcoming trip I believed I had changed to, I noticed there was no flight scheduled, and after reviewing the document I had printed, I realized I had probably made a mistake and the change had not been completed for some reason.

I'm a Rapid member and they were always my first choice whenever I was on vacation but for the last experience I had with them and the way they handled the situation disappointed me. I flew from SNA to SFO with an infant so I checked in the car seat and keep the stroller. My stroller is Quinny brand and it's not a cheap one at all. At the gate, they advised me to give it to them and pick it up on the way out without telling me any further info. So we fold it nicely and left it there and get on the flight. When we landed SFO, we saw it on the way out and it's broken.

My flight from Ft Lauderdale to St Louis through Atlanta was delayed 30 minutes. I called before I left home about my connecting flight in Atlanta but the phone agent did not tell me what my options were other than to take my chance on making my connecting flight leaving at 4:30. Needless to say we missed the connection. We watched as we ran to the gate and they refused to let us board and then took off minutes later. Next flight is 10:00 pm and is also delayed until 10:25 pm. I think SWA should have gave me the option of canceling this trip by phone before I left home and re booking in better weather. Instead I am sitting for 6 hours without even a food voucher in Atlanta missing my father's 80th B day. This will definitely be my last trip with Southwest! Rude could care less agents!

I have flown southwest exclusively for domestic travel for the last 8yrs. They used to be awesome, they used to take care of their customers and it was always a pleasure. Now nothing is farther from the truth. Here is what happened: I thought my flight was the day after it was scheduled, so I missed my flight. My fault. Received an email letting me know that the rest of my trip itinerary (return flight) was cancelled and the funds forfeited. SouthWest has taken the ticket away and the money I paid for the return flight. Keep in mind the flight isn't for another 4days. I called the customer service who was not permitted to do anything but could charge me for another return flight. No.

I have flown with SW approx. 200 times between 2010 & 2012 (rapid rewards # **). I recently booked 2 tickets and didn't know that SW changed its policy regarding no shows. Customer Relations would not refund me the $300 and justified it by saying they sent email notification of the policy change to its frequent fliers (sorry but I don't read the daily emails and letters from SW - they abused that privilege by spamming me with credit card junk email and mail). I gave SW approx $15k of my business and I get the same treatment as someone who only flew once. I feel so devalued by SW and their "what have you done for me lately" approach.

So here's my story on SouthWest Airlines. I have not flown since 2002. It was my son's first time flying by plane. I arrived at North Station via Amtrak and hailed a cab to Boston Logan Airport. I was quite irritated already before walking into Logan Airport that I had to pay $30 for a cab since the tunnel was closed due to construction. Nonetheless, nothing to do with SouthWest.

I had a flight booked from Austin to Long Island with a connection in Tampa. Flight from Austin delayed due to weather (not airlines fault). Rep in Austin advises might make connection sometimes hold the plane. Needless to say, the plane wasn't held long enough for me to connect. Extremely rude representative claims he is a supervisor in Tampa tells me nothing he can or will do to assist me and refuses to contact anyone else. I'm stuck overnight without any accommodation, and this guy is being incredibly disrespectful and clearly couldn't care less. He even threatened to call police to have me removed from the terminal. This was my worst experience with Southwest Airlines to date..

Flight canceled. No notification via text even though opted for this on cell. Early Bird charges not refunded on canceled flight. Have phoned 4 times. Spent an average of 20 minutes each time phoned.

I flew Southwest Airlines for years. Great fares, great service and service with a smile. Since they have merged with Air Tran the service has taken a huge dive. Yes they have TSA precheck which is good. Yes they have a great baggage policy. Those are the only reasons to book with this airlines. I have never had a stewardess refuse to take my order on any flight but the black female attendant had such an attitude problem. She was sullen. She said, "I'm busy now you will have to wait." I asked the white female attendant if I could get a ginger ale. The black stewardess who never came back to take my order overheard me talking to the white flight attendant and supplied me with the ginger ale with a loud, "YOU'RE WELCOME." Such a **.

The new no show policy screwed me for the 2nd time, but the last time because I will not fly with Southwest again. I have been a loyal customer for years, have a companion pass, an A List Preferred, and TSA Known Traveler with over 400,000 miles in my awards account. I made two simple mistakes and under no circumstances will they even let me use money for two round trips even be used on future flights. They kept the entire round trip fares for both trips because I made simple booking errors... What a way to treat one of their best customers!! NO LOYALTY!! GUESS WHAT, IT GOES BOTH WAYS!! No way should they be keeping money for a flight that has not even happened yet, without even being able to use the money for future travel!! Illogical! UNFAIR!

I was traveling from Seattle to a specialist in Los Angeles to evaluate me for bladder cancer. When my bladder starts to get full, it gets painful. The front bathroom was in use, so I stood in front of the first-row passenger seats to wait. A female flight attendant turned to me and said, "You can't stand there, go back to your seat". What she should have said was, "We have a policy now of keeping the area in front of the cabin free of passengers, for security purposes. If you have to use the restroom, you are welcome to wait in line for the back bathroom."

I have had better experiences flying with Southwest compared to any other airline. They have great customer service, put the customers' needs first and provide many great options that other airlines don't have. Even if a flight is delayed, I think that people flying can easily forget that SW doesn't pick and choose the weather. I love their rewards card and I am thankful for the yummy snacks!

Chewed out the southwest rep for very poor service and not responding to my complaints. He called tsa and cops on me. Said I tried to hit him. I was detained by police and asked them to pull the video tapes. The tapes verified my story and they let me go. I suggested they call southwest in to remove the agent in question. Their adverts indicate pleasant agents willing to take great strides to provide service. This one an exception? Who screens them. Due to the detention, I missed my connection and no help from southwest in resolving my travel disruption.

My family and myself always fly Southwest Airline. This time I was very disappointed with checked in luggage at the counter. I brought with me some tropical fishes and its well packaging. She told me I can't bring any liquid on the plane, I told her this go through the luggage not carry on. I have done this before and had no issues. The woman does not speak English, but talking Spanish to other woman; eventually, I have to leave my fishes back and called my brother to pick them up. The customer service was so rude, disrespectful. I will never fly Southwest again even my family.

My daughter has been training for the last six months for a special event in Dallas, Texas with her teammates. On Feb. 20th she boarded her plane from Orlando to Dallas full of excitement and nervousness. She packed a carry on as she was traveling with 40 teenagers to this event and no one was checking bags, her carry on well within the measurements went with her on the plane. She was the middle group getting on the plane and the flight att. approached her, told her not enough room and took her carry on. She provided her no receipt, ticket and was told to pick her carry on up at baggage claim once in Dallas. She being a teenager and respecting the employee agreed thinking all was good. They made it to Dallas and off to baggage claim only to find her carry on with everything she brought was gone.