Southwest Airlines Reviews

Southwest Airlines is very nice and I like it the most out of other airlines. Purchased a ticket, extra fees, refreshments and amenities, on boarding procedure, good service, quiet, tasty food, lovely music, beautiful view, peaceful and quiet for reading or anything else for focusing. They have VERY good customer service, which really surprises me since the airlines I go to aren't the nicest or great. The people on the plane are very nice. Other airlines I use just have a snappy attitude which really makes me disappointed. I love Southwest Airlines. It's very unique and I use it the most out of the airlines I use.

Recently got back from a golf trip up north. Well, flight was ok but when I went to pick up my golf clubs noticed back bracing and wheel mount busted. Was in a rush, would let them know later. Well, on return trip returning home I called, reported. They informed me I had 4 hours from time damage was noticed to report it. Since I reported after return flight they do report as courtesy. Well, claims e-mailed me back next day saying since it was beyond the 4 hours, they were not liable for damage. Very poor answer. I'm a very honest person and to be treated like this on a $ 300.00 bag. Poor way to treat your customers, SOUTHWEST AIRLINES!!!!

They informed us 2 hours before our flight was supposed to leave Nashville that our flight was delayed by 2 hours. Which meant we were going to miss our connecting flight in Denver. There were no other flights out of Denver till late the next morning to ONT. So they were essentially telling us that we could spend the night in the airport... With a 2 month old infant.

Southwest, overall, was a very enjoyable flying experience. They have the most manageable fees when it comes to checking your bags. The stewardess was very friendly and helpful, and I even had an extra bag to check and they didn't charge me for it. The price of Southwest is probably the main reason I like to fly with Southwest. I loved it every time. Their prices are always the lowest and most competitive. There amenities aren't always the best, but they are anyways the best bang for your buck.

Southwest Airlines fly often to many cities. Tickets are cheap, but so is the experience. They don't even provide you with bottled water on long flights and the bathrooms are always a mess. Their staff always seems exhausted and a bit overworked. But the stewards are usually nice. Occasionally I've had really friendly experiences with their staff.

While having to go to Midway Airport instead of O'Hare, which is a bit of a inconvenience, things go pretty smoothly has Southwest Airlines. We were allowed one bag plus a carry on, along with a drink and snack during the flight. The price is very competitive, and the various times available for flights is in general pretty good and the one time we had an issue with a bag being damaged, was taking care of in a reasonable amount of time. The ability to pre-register 24 hours in advance is also very convenient. Things in general go pretty good at Southwest Airlines but the biggest issue is the seats are a bit cramped. The only other issue is I was not allowed to bring an outside cup into the plane so I could not finish my drink.

I like that it was a easy process, but amenities was not that great and the refreshments can improve considering the amount you pay to fly with this airline. Another thing the plane was a little too crowded. However, good customer service, staff was friendly starting back at boarding, which was easy and not stressful. When we boarded the plane the pilot made sure to speak to everyone. The safe instructions was very clear and the plane was clean as well. Overall, the ticket price was more than other flights and in the beginning I thought it was too high, but I had to fly on Southwest because they had the time I was looking for and after the good customer service, it really was all worth it.

We had a very good time on Southwest. We were able to board with no issues. The crew was very nice and helpful. They seems to always have a kind staff. Whenever we are in need of help, someone is always ready and willing to help. And that is hard to find in stressful situations. Sometimes the wait takes a while, but that is true for any airline.

I like Southwest's prices, nonstop flights, comfy seats and leg room. Free checked bag. Very friendly staff. Great sales, very few delays or cancellations and lots of flights out of Kansas City. However, I like to pick my seats but I can't reserve seats at the time I have to purchase tickets. Moreover, I wish there were more nonstop flights from Kansas City. Good snacks on flight but I also want the whole can of pop when the snack car comes around. Nevertheless, Southwest is always easy to work with. Very affordable. Easy boarding. I will be a repeat customer. I love flying Southwest.

I really enjoyed it. The website made my options clear (both pricing, dates, and departure time) and the amenities were great. I LOVE that they don't charge for check on bags! No hidden fees for silly things and they are by far the cheapest airline I've seen in a long time for what they actually offer. Everyone seemed to know what was going on at the gate but their boarding process can be a little frustrating. I like knowing that I can get a good seat and sometimes that's just not possible. So I do wish you were allowed to select seats prior to arrival. Great in flight snacks and they also carry Dr. Pepper in flight which is awesome.

I would like to have more room on my flights but that's the price you pay for having a good price on tickets! And it's comparable to other flights that are more expensive anyway. Their prices are always reasonable and they don't sneak in extra charges. However, I wish that they had flights to the cities I want to go to when they have those super sales. Overall, my experience with Southwest was great. I like that it's up to each passenger to choose and get a good seat. You check in online 24 hours before and then you get a place online based on how early you checked in. I like that they always give food and beverages no matter how short the flight, too. They have the best customer service of all the airlines I've used and their flight attendants are always pleasant.

I will always fly Southwest whenever possible. They handled my flight with the utmost care and customer service. My first flight back home from school was through Southwest just after 911 and I have flown Southwest several times over the years and the customer service of the flight attendants does not even compare to other flights. The staff made me feel safe and calm as my flight departed. They are exceedingly kind and cordial and always willing to help a passenger with heart and a smile. I wish Southwest flew everywhere.

There was no hidden fees and the procedure was excellent. There was the utmost safety and everyone was so friendly, great and willing to help and serve. They were fast about request and they weren't rude or mean which is a big plus. Overall it was a wonderful flight experience and I'll gladly fly through them again anytime for sure. I really enjoyed the service and company.

Flying with Southwest has been pretty good. It been one of my favorite places to fly. My friend that is a pilot also flies out with Southwest. They tickets were pretty cheap and I didn't encounter any extra fees so I was pretty happy. The seats were nice and I enjoyed the refreshments that were provided. The customer service was fantastic and always fantastic. I think the employees were the best part. They are always helpful and care about the customers. I liked their prices and the employees. Overall the planes were in good shape and it was a smooth trip. If I had to complain then I would say prices were too high and I guess there isn't a ton of leg room in the economy seats.

I had a good experience with Southwest. I like the open seating arrangement and the boarding style. I also like the low special fares for the flights, as well as the the last minute fares. However, the special fares are not always available. I also think that the flight attendants are entertaining. When you have entertaining flight attendants it can make a short flight better. Although the entertainment value can be high, sometimes the flight attendants go overboard and it makes the experience a little sour.

I was surprised to have my flight canceled while on the way to the airport. I was shocked when I explained that I had a non SW international flight and was told I would have to pay a fee to rebook a flight at another airport just to make my flight. Does that seem fair? Seems like SW is making money on canceling flights!

I don't like to fly because I'm scared of heights but the airlines itself is very nice. The seats were comfortable and I enjoyed my flight every time I flew with them. Typically there are no delays etc. The service on the flights are fast and friendly. Southwest is a very good airline. Moving forward Southwest Airlines is the only airlines for me.

There are so many things I love about Southwest. Several stand out more, very courtesy flight attendants and the humor of the flight staff. They ease your nerves before the flight takes off, always making it more fun to fly. The pilot and co-pilot always talk to us and are so friendly and informative. They always exceed my expectations so when it's time to book travel, I always go there first. Not to even mention the more than reasonable fares!! There are two things that I dislike but it's so non important because the outstanding service they provide makes this seem petty. I do not like the snacks they hand out and also that they don't fly in and out of more places. Other than that overall experience with Southwest has been outstanding, safe and considerate. I have flown with them at least a dozen times. I am in a wheelchair and they go completely out of their way to accommodate my needs.

Easy going at great prices. Their online ticket purchasing was pretty easy in itself but it's just hard to match a good price to the right dates and then deciding on what time of day to fly for a better value. Sometimes their Want to Get Away deal confuses you when trying to book your flight. I like that there is no business class or first class makes every passenger a priority. They offer a laid back environment and the flight attendants usually make you laugh during the safety procedures taught before the flight takes off. I've never had a rude attendant wait on me. They have always been helpful. If there is soda or peanuts left over they'll give you seconds and thirds. On the other hand, what I dislike about Southwest is it can get very cramped on some flights. Overbooking and standby seating seems to be a very common issue. I always find myself asking a flight attendant if my flight will be full. That way I can periscope the best seat I can get in advance.

On 5/16/2017 I went to pre-board Southwest Airline Flight 1669 from Orlando to BWI at gate 121 leaving at 9:50 am. I had an unfortunate interaction with a ticket agent name whose name began with a V. I could not pronounce it. Eventually she had to get assistance from a supervisor (Sue) to avoid us missing our paid flight. Delayed us by 45 minutes. I was arriving back from a peaceful carnival cruise to utter rude, discriminating behavior by a Southwest employee (Her name began with a "V" I could not pronounce it) towards large people.

I liked that Southwest Airlines offered a nonstop flight from Pittsburgh Pennsylvania to Austin Texas at a very reasonable rate for round trip tickets. I booked the flight on kayak.com and it took about two and a half hours to get there one way. However, they charge extra for certain things like oversized baggage and some other minor charges but overall good.

I like everything about them. The whole experience with Southwest was all good and I like everything about them. The service and the price is beyond expected. I got my tickets in a very nice deal and I am happy and contented. I also like the staff because they are nice and it's comfortable to fly with them because they give us what we really need and they pay attention with what we want. I am glad that my sister and mom bought us a ticket to visit them and it was our first time flying with this airline company. It was also memorable since I have my first son.

Great way to travel. I like their prices a lot and their customer service. The plane itself looked clean and I also liked the workers who worked on the plane. The food was great and they had a good selection of beer and usually it was me asking for another beer. If I needed anything they were right there for me. But I did feel cramped while was on the plane but I feel like all planes are like that unless you're in first class. Overall, the experience was nice.

Customer service was very rude to my face and they are not nice at the counter when doing work for the customer. They should know the customer is always right. I don't like the wait by letter to board your plane. The wait is so long if you aren't boarding first. It is like a cattle call. You are the only airline that boards this way. Maybe they should look at how other airlines board planes because this should change soon or you will lose many customers. The only thing people might like about Southwest Airlines is the color of paint you all chose on the outside of the plane. Sadly it should be something else to like about this airline.

I'm overall pleased with Southwest Airlines. I had a long flight which included a meal and in-flight movie. Their disaster plan was presented in a fun sing song manner. The pilot even stepped out to introduce himself to all of us. He also provided a little background on himself and his experiences. All of the staff was exceptional. They were super friendly, always asking if they could do anything for us. They were offering pillows, drinks and snacks. There was always a flight attendant handy for any questions and they even helped me to make a call in flight.

Southwest is wonderful and there are many things I like about them. I like their boarding practice where you call in advance, get a number, then board by that number. Pretty efficient and fair. I also like free baggage and I think they are the only airline that offers it to everyone. Another nice feature for Southwest, you can make a reservation and hold it for 24 hours. They offer free Sirius Radio and Direct Television channels and flying time certainly goes by faster with these two perks. I also enjoy that Southwest serves Coke products! The plane is always clean, the seats are somewhat comfortable (more comfortable than many other airlines) and usually the flight attendants are friendly, informative and efficient.

City Bus of Airlines: I flew SW for years! Then they screwed me over on a promotion that I qualified for and never got my A-List status back. So I decided to go back to United and actually earn REAL perks. SW is lame with their no assigned seat policy. Really!? Just to be different? So families boarding later can never sit together and you MUST check in online 24 hours beforehand to secure your early boarding? That's the only real "perk" you receive with A-List - earlier boarding. Big deal. This is what SW told me was "lucrative". It's laughable. A city bus is a city bus. No seat is better than another. No first-class, business class, nothing...

While in college, I chose not to participate in Greek life. Boy am I lucky I saved those dues, because today, I was a part of the biggest Frat party in North Carolina history (sorry to steal your thunder, ECU). This morning at 8:00 AM, (a Sunday) (MOTHER'S Day), I boarded a flight from Raleigh to Fort Lauderdale, so I could make it to work by 1:00 pm. When the captain announced a mechanical issue, rather than assist us with our travel arrangements, your flight attendants saw the inactivity as the perfect chance for in-cabin kegstands, launching a trivia game complete with shouting, cursing, most importantly, free booze.

I liked every facet of my experience with Southwest from pleasant customer service to ease of boarding. It was easy to select my ticket and Southwest personnel were very easy to book my travel plans with. Southwest provided one of the best flying experiences I have ever had. It went extremely smoothly. I liked being able to travel easily from the far East coast to the far West coast to visit my daughter and the most important part of flying for me, besides safety, is departing & arriving on time.

I had a wonderful experience flying with Southwest. Their check in process was easy because you could do it online and this mean that I could do before entering the airport and it makes it a lot faster when going through the gates. I like their planes, meaning that they are spacious and have good entertainment. They also offer free drinks and headphones. They also have great customer service and offer many different thing I can purchase but I dislike the fact that you have to pay extra for a seat that you pick and by this you don't have the freedom to choose any seat you want.

On my first experience flying I was very nervous. It was with my mother and luckily it was on Southwest Airlines. I was pleased and I don't think it could have been better unless I was in first class. It's been a very pleasing and enjoyable flight. The price was very reasonable and the flight was very relaxing. The pilot made the ride smooth and comfortable and the plane and seats were very clean.

The ticket purchasing process of Southwest was easy because I do it online. I don't fly it often, only when it gives me a better price. When things go smoothly with checking in (because I usually pre-print my boarding pass) and the plane leaves on time, it makes me a happy traveler. It got me to and from my destination without incident & my luggage made it as well.

Good experience overall. I like the in flight service - great attendants and customer service. Plus, I like the TVs on the seats and self serve kiosks are good and save lots of time. It can be chaotic near the gates and long lines for waiting. Sometimes the flights are not on time. Otherwise, good service.

My overall experience was Great. The purchasing of the tickets went smooth. I purchased my tickets directly from friendly caring people who assisted me the way through the purchase. I like the very valuable excellence in ticket pricing. Very very good transaction. The booming staff was friendly and kind. Seats. Hubs. Size. The quality was great. The plane was clean and shined up. The flight was smooth. I landed on time. My bag made it through in harmed are marked in any way. A captain was nice and a stewardess was friendly that. I would recommend Southwest to anybody friend family or Foe look forward to traveling. Look forward to traveling Southwest Airlines again. May god bless.

Southwest was quite the experience. The seats are too small for anyone over 5' and 110 pounds to be comfortable. Also, the plane was crowded. I felt like I was in a tube. But the refreshments were good & so was the service. Thankfully, it was somewhat of a short flight.

Southwest Airlines is great. I like that you get your checked bags for free. And I love that you can choose your own seat. However, I don’t like that you have to pay extra fees in order to check in early and get a higher boarding number. But it’s always a great experience.

Southwest is the best airline. Tickets are easy to purchase, and when purchased online, the website is fairly easy to maneuver around, especially when getting reservations and all through to the payment. I can make reservations with the convenience of being home relaxed. Staff are very pleasant. I like the customer service they have. They smile, are pleasant to speak with. They could use better snacks in flight, though. Maybe larger snacks and drinks.

I really enjoyed my experience with Southwest. Their website was easy to check in with, my flights were on time and the staff was delightful. They were friendly and seemed to enjoy their job. They made my flight rather enjoyable. Baggage arrived on time with no issue. Their prices are slightly higher than other airlines but overall I don't have any real complaints as they did a wonderful job on the flight.

I love Southwest. It was a smooth experience and reliable always. Very easy to purchase tickets and flights for yourself online and use their services in person as well. However, they are often a little hard to find in the airport if you need to ask a question about a flight. But I like their cushioned reclinable seats that are on every plane and they have a lot of really great free TV available and movies for you to watch on the flight the whole way there.

Overall, my experience was great. I had no problems at any stage of travel, & as a passenger with disabilities, this is important. They were also great when my daughter flew solo (though technically they were still in the merger process stage with Airtran at the time). I like their customer service & their prices most of the time. They tend to run on schedule as much as possible, their planes are clean, and their flight staff are usually pretty great. I'm less thrilled with their baggage fees (though everyone has those at this point) and with a few concerning things I've heard from friends of friends.

It was great because it was not super expensive. I liked how they had a lot of dates available. Also, the seating was comfortable. There were a lot of seats and pillows. The refreshments was very yummy. Also, it was very convenient. The hostesses were very nice and sweet. However, I did not like how the airplanes are kept very cold. Also, some of the staff can be rude or mean. It depends on who you are travelling with. Also, during some times or seasons, the tickets can be very expensive. This makes it very hard to pick which dates.

I had a good experience with Southwest. It was easy to purchase tickets and they were a good price. We could also check in a day before the flight. We had refreshments on the flight, which was nice. I like everything about Southwest. You can check bags for free with them. They have good customer service.

It was a good experience with reasonable rates and not too many extra fees. The boarding process was good and they offered a drink on board. Customer service was pretty good as well. I like the overall experience, the airline, and the logo. Southwest has nice planes and seats. The staff was very nice and attentive and the pilots seemed very nice and knowledgeable as well. However, maybe they could have better food and snack options, onboard entertainment options, and more comfortable seats.

The professionalism of everyone I dealt with was great. Everyone was friendly and extremely helpful. They answered all of my questions and helped me with any requests and always had a sincere smile. The service was impeccable and there were no hiccups at all. I have no complaints. Southwest gave me the best and easiest experience of all of the airlines I have flown with. I always try to book my flights with them before I look at any other airline when I fly.

I am fond of the reasonable fees, good service and a very flexible time schedule. Many flight times available to choose from and places to visit. I like the fact that there are no assigned seats and you don't have to pay more for an aisle seat. Also, there are many flight times that makes it convenient for me. However, it would be nice if they flew to more destinations so that I could go to new places.

I purchased the ticket online and was able to pick up a physical copy at the counter. Very easy and affordable. All employees are friendly and competent plus the flight attendants were polite and fast. No fees for checking a bag which was great. However, the planes could be a little nicer and more spacious because seating is very cramped on a full plane. And more variety of drinks and snacks is always nice.

I purchased tickets online, no problem there. However, I didn't care for the boarding experience. I'm very particular about where I sit and if I can't book the seat I like, I prefer time to mentally prepare for it.

I had a very pleasant experience with Southwest Airlines. Bag check and boarding ran smoothly, as well as the actual flight. I enjoyed the refreshments and service while on the flight. I generally enjoy flying and the attendants increased my positive opinion of the trip. General organization and seating were a bit cramped but that will always be difficult on any flight.

My experience flying with Southwest was really nice. The flight was very smooth and calming. It was quiet - I didn't have any issues with it being too loud or other flyers. I liked the people who worked on the plane - they were very nice. They went above and beyond. Asked if everything was alright, provided snacks and beverages. The snacks were good and the seats were very comfortable. I was never bored on my flight, there was plenty to do. It was a little pricey but that's just something that happens if you want good service and a nice relaxing time.

Flying Southwest Airlines was easy and the tickets were reasonably priced. But there were few amenities on my long flight. There was no entertainment nor screens on the headrest of the chairs. There was no wifi so it was extremely boring and drained the electronics I brought onboard. Also, on a long flight, no meals were given out and snacks only once so that detracted from the experience a lot. There were also too many healthy options that kids won't eat. Other than that, the staff were nice and my flights were smooth, quick and painless. The procedure presentation was fast and easy and the flight attendants were engaging and dynamic. They were also very responsive to passenger needs.

Flying with Southwest is my favorite. I love that they always give you 2 bags free and they make buying cheaper tickets easier online. I also like that you can choose to find the cheapest fare for the month and work your way from there. I have never had any problems when I have flown with Southwest. But maybe they could have free video or movies to watch while flying.

Tickets were purchased via online site which was easy. Would go it again. Customer service was better than other airlines. It stands out the most. Baggage fees were about the same and on boarding procedure was pretty seamless. It was quick and the attendants were helpful with any questions or concerns with Southwest and also the cheaper flights that are offered. But the pilot wasn't great in updating us as to why we were having delays and the coach area of cabin seemed tighter than other airlines I've travelled with.

Around the end of January Southwest Airlines gave me a promotion that gave me A Listing through the end of April and if I flew on three flights by the end of April I would keep the A Listing for the remainder of the year. I already had one trip booked to take the last week of February. So I booked one trip the last week of March and another the last week of April with all trips completed by their deadline. Well it is now May and Southwest told me I didn't qualify because I didn't register all the trips. I have no idea what that means because all my trips are booked on Southwest.com and they do have record of the trips. When I called their customer service department, they told me I needed to take the matter up with their customer relations. I told them I was taking it up with them and that was the purpose of my call. They told me there was nothing they could do.

It was very pleasant flying with Southwest. The flight crew were well knowledged if a question arose concerning flight information. The check in process was swift and the flight attendants were very helpful, informative, and eager to make me comfortable. The refreshments were satisfactory. The coffee was absolutely delicious, and the snacks were fresh and tasty. I also like the comfortable seats. They are roomy and I did not feel cramped. I was very comfortable with both body and mind. I have recommended Southwest Airlines to many friends. They are an exceptional airline. I have flown with Southwest many times, and, I have always been satisfied with their service. The prices are reasonable, too.

It was an easy experience to purchase tickets and the fees were not that bad. Refreshments were fine and customer service was good. The flight attendants are very nice and helpful. I also like that you get two free checked bags and a carry on item and a personal item. The only thing specifically that I do not like is that there is no assigned seats and the order you board is when you check in. It should be when you buy the ticket.

Southwest Airlines was wonderful! Everyone was so nice and they were all very efficient. The planes were always clean and the staff paid very good attention to everyone. The pilots would always wait by the door to thank us for flying Southwest and the stewardesses were very friendly and helpful. I liked the fact that the rates were reasonable and they were almost always on time. Plus, I always met someone interesting and had a very enjoyable flight. However, there is no food service and they did not serve Bud Light, my favorite beer. They served Heineken which, in my opinion, is horrible!! They did not serve anything but snacks, even on longer flights. But the snacks were good and you could always get seconds.

It was some time ago, but I remember the experience being generally pleasant and easy, no major bumps or setbacks. Nothing stands out to me as being way better than any other airlines, it wasn't a super memorable experience which, in its own way, is something I like. I don't want the travel portion of a trip to be something that stays with me for very long.

It was easy purchasing tickets and flying was relaxed. Boarding was no hassle. Staff was gracious and the atmosphere was not at all rushed. Also, their staff and flight service are kind and generous and the rewards programs are very nice. I do so very much enjoy those honey roasted peanuts. There are no qualms regarding the airline other than the frequent delays. Only once has my flight been diverted to a different airport but only due to weather.

Southwest has been around for a long time and the customer service was nothing less than expected. Ticket price was decent and included no extra cost for luggage. Flight was comfortable, flight attendants were professional and welcoming. You can always expect a friendly face to greet you at the terminal and on the plane. There was a variety of snacks to purchase, and the basic peanuts and pretzels along of soda, water, coffee.

What I like most about Southwest Airlines is they are very affordable and they have excellent customer service. They are always a pleasure to fly with. They go out of their way to ensure that the customers feel safe. Purchasing tickets is always easy and they have excellent food and invitees aboard the plane. They are very efficient airline to travel with.

The overall experience with Southwest was a very good one. There were no delays and boarding was orderly and prompt. The airline staff were very courteous and helpful, and beverage and food cart came through quickly, hardly any waiting for it. I also like the ability to choose your seat and 2 bags fly free. Plus they always have low fares and they make it easy for unaccompanied minors to fly with no worries. The only thing I dislike is that Southwest doesn't fly to certain destinations. And I don't like how they increase prices (still not a ridiculous amount) when there is a holiday, or summer, or spring break. I think it should have the same price fare all the time.

I wanted to say thank you to the Southwest attendant that assisted me in booking a new flight after missing my flight. He was so helpful and patient with me. He did whatever he could to make sure I was taken care of and on the next possible flight to get me home. He was a complete professional and did his job very well. Thank you again.

I really enjoyed flying with Southwest. It was one of the best airlines I have ever flown on. The people were very nice and wanted to make sure everyone was comfortable on the plane at all times. The flight attendants were very good at checking on everyone on the plane and making sure no on was hungry or thirsty. I liked most of the experience, except my flight was delayed and I almost missed my connecting flight back home which wouldn't have been good.

Free baggage for first two bags. Ticket prices are much cheaper than everyone else and they get me where I want to go just the same. It's just a plus that I can sit wherever I want. The flight attendants are always friendly. You don't always get happy flight attendants and I can appreciate their hard work. They don't always get the best customers but they make the best of it. I dislike having to pay extra to get checked in automatically. I also understand everyone wants to get on the plane in group A but there shouldn't be a fee to have a computer check you in to get in group A.

I fly Southwest due to cheaper flights to destinations I most frequently travel. It works okay for short flights to go see family. I can afford to see my family more often by flying Southwest. But I dislike the lack of quality. It's clearly economy with a lack of quality in seats, very small leg room and narrow seats, no refreshments and poor customer service. I don't like that snacks are for purchase only. It feels like it's about Southwest getting as much money as possible rather than quality. Overall travelling with Southwest is not my favorite.

My experience was horrible. Southwest was a horrible company to deal with. The tickets were overpriced and you get no service, no meal and pretty much just get a seat to sit in for the flight. The ridiculous wait time to check in was a headache in itself. It was atrocious and their people not very helpful and you do not get much of anything for the amount of money they ask for. For a short flight it's simply appalling. If I knew then what I know now I would have never flown with this company. I felt like I was an inconvenience to these people instead of a customer who paid for my service. Their service completely sucked. I was amazed at how little this company cared about their paying clients and our comfort. I hope that they really revamp there entire infrastructure or I will never be using their services again.

I have told my friends I only used Southwest Airlines until I found out its refund trick mentioned nowhere recently. I paid $317.96 on 4/9/2016 for a trip to California but couldn't make it. I tried to use the refund before it is expired before 4/9/2017. So I bought tickets for a round trip for $314.88. While I cancelled it due to work again. Here are what happened: On 4/9/2017, I called Southwest customer relation and provided the confirmation # for the first reservation. The lady told me the voucher of $218 will be issued within 30 days.

The service was very good, the refreshment choices were good, purchasing tickets and the online site was easy. Everything offered was good and I enjoyed the overall experience and would recommend it to friends and family. I like how they took care of my tickets when my kids and I weren't sitting together. The people that work there were very nice. I like the times for their flights and where they go. Their planes are clean. However, I dislike the extra costs. Everything wasn't included in the price of the ticket. The price was good but anything extra has to be paid for like extra snacks and extra bags.

The thing I like with Southwest is the staff are very friendly, plane are clean and they always make sure the the passengers get personal kit. It's easy to check in, too. But Southwest Airlines food was not really appealing. The last time I booked my flight with them I preorder my meal. But when they were serving the dinner they run out of chicken as all they have was pork. Since I don't eat pork I end up having only vegetables and bread. When it comes to food they don't even have a back up for people who don't eat specific food specially when you preorder your meal ahead of time.

We had no delays and everything went smoothly. Boarding was very easy and everyone working on the plane was very nice and helpful. All procedures were explained very well. The flight and the seats were pretty comfortable. We picked up some tailwind and cut some time off our flight which was nice. But for an 8 hour flight we got a tiny sandwich and half a cup of soda. And we had to pay extra for the headphones to listen to the movie playing. Other than that the flight was an enjoyable experience.

Purchasing tickets was easy. The price is low and there are a lot of direct flights. I like that bags are included in the price and there are no hidden or extra fees. I also like the check-in process. The staff is very helpful. Moreover, I like the family boarding and that families are given a little more time to board. The customer service was very friendly and the adult beverage selection is good. However, some of the planes are small and feel crowded but it's not a big deal. I wish there were more flights out of Des Moines airport. Also, it would be nice to have levels for families; traveling with an infant is more difficult than traveling with an older child and requires more time.

I've been flying American Airlines on a weekly regional flight for several years and decided to try Southwest since it opened a new route for the cities I fly to and from. SWA beat American on price, but the service has been awful. I called today (Sunday, noon) and spent over 29 minutes on hold, listening to stupid recordings telling me how important SWA customers are, before a person actually answered the phone. I told her that I was absolutely baffled by the ridiculously long hold, in contrast to the BS recordings I'd begun to memorize, and what that really says about how SWA sees their customers. She said they had heavy call volume - yeah, right - mid-day on Sunday.

Very good experience. Great service, very comfortable and spacious. Well lit and smooth. Great service and comfortable trip all around. The free soda and snacks are great and made the trip even more comfortable for me. The only negative thing I would say about the airline would be that the food is expensive. I would say that there could be more offers for the complimentary food and drink instead of just one time around.

I have always liked Southwest Airlines. First of all, their employees are helpful and friendly, and most of them even have a great sense of humor. I also like the convenient spot that Southwest Airlines has at my airport (I use St. Louis). It's the smaller terminal and easier to use. My most favorite thing about Southwest Airlines was always the pricing. It used to be the lowest fare from St. Louis to Las Vegas, and while it was not luxurious, the service was always good. A good trip for a good fare. But now American Airlines beats Southwest Airlines' pricing on the flights I frequently take. While I don't like American Airlines as much, I fly with them because I need the better price.

I found the Southwest Airlines tickets reasonably priced, with numerous options for more or less layovers to help bring the price down even further. I like the red-eye options, as these tend to be cheaper. The boarding procedure didn't seem different compared to other airlines. I don't think I had to pay extra for my carry-on, and I got to bring my purse as well. Overall, the flights with Southwest have been comparable to other airlines in my opinion. I like the convenience they provide. I like the more convivial atmosphere that you tend to find with their staff, although this varies widely from person to person. I like the reputation for being friendly and customer-service oriented. I have never lost baggage with them, as I have with United. I have received help with my stroller and car seat when traveling with an infant, for which I was grateful and surprised, considering all the other people and tasks the staff had to take care of.

Southwest Airlines are prompt and offers better service. They have good flight attendants and pilots are knowledgeable. They make you feel relieved and tell you what to do that can save your life. When they talk to you over the intercom listen closely to what they have to say even tho they get boring. They have good movies and their amenities are good but it could be better. Also, it takes time to get to the plane. And I hate retrieving my luggage lost easy.

Southwest is an overall very positive experience. Great American airplane company. Their ticket prices are much cheaper than competitors and are easy to obtain. Their ticket prices are always great. Boarding goes smoothly and there are no extra fees which I like. I also like that there are no extra fees for carry-on and two bags. The flights leave and arrive on time without many issues. Also their customer service as always been friendly. On the other hand, I don't like the check in 24 hours prior to your flight leaving. It forces you to be near your computer to make sure you get decent seats. It would be nicer if they had assigned seating.

I had a trip planned with an acquaintance that he purchased for me, for May which I never went on. Because we didn't see eye to eye on things he realized that the funds would turn into a credit on my rewards account. He told me to use it for a future flight. I did not know how to do this via the mobile app so I called up an agent first thing in the morning yesterday. She probably didn't get enough sleep because she totally screwed everything up. I requested a trip for dates in June and she booked me for a flight that left YESTERDAY and returns on May 8th. She sent the confirmation to an AOL email when my rapid rewards is a gmail account.

Overall, we had a good experience with the purchase of our tickets. Their fares are competitive. They were willing to work with us as a group to get us all on the same flight and still keep the fares reasonable for us all. The pre-check in was easy, as well. I didn't experience extra fees. The agent was very nice and helpful, too. Southwest is considered the "no frills" airline, but our experience with them was fine. However, I wish they had a couple of free drinks for passengers. The purchase price is pretty steep, as well.

Southwest Airlines is OK to travel with. I like the friendliness of the flight attendants. Headphones are sold as well to watch the movie if you need a pair. I also liked the pricing but I disliked the fact you couldn’t pick your seat. I would of loved if I’d been able to know my seat and I would also like more snacks to choose from.

It was a decent experience, but not great. I got seated next to a rude person. It costs a lot just to watch a movie during a long flight and they didn't allow me to have more than one drink on an 8 hour flight. I just was not impressed. It wasn't a bad experience, but there was nothing that made it better than any other airplanes. I wish they had better food for longer flights and I wish the seats had been more comfortable and also I wish that there had been free movies to watch on longer flights.

I liked that the airline was found at a convenient airport. The staff was absolutely exceptional and they took care of me and helped me with my luggage. I am rather short so it is hard for me to put things in the overhead. Also, the prices are extremely reasonable. I had to pay extra for my checked bags and I was not thrilled with this but I do understand that most airlines charge for that as well. Otherwise, my flight to and from my destination was great and smooth.

Purchasing tickets was extremely easy and very cost-friendly for my entire class to go to Chicago. We didn't run into any issues with the airline and it was so simple to just get there and go. If we ever fly again we will definitely be choosing Southwest. I love the customer service and how they strive to be better than the low expectations that regular airlines set for the rest of flyers all over the world. I appreciate their efforts to make sure all flyers are comfortable and well-taken care of for the entire duration of the flight. They are my favorite airline by far.

I was traveling with my friend and I was her traveling companion, since she needed a wheelchair. I was very nervous about the whole thing. I had never checked in by myself. When we arrived in Milwaukee, we were treated with respect. A young man came to us and got us all checked in and we were soon on our way. He got us to the family restroom and waited patiently until we were through. He then took us right to our flight. It was a huge blessing for me and my friend, too! Someone met us in Atlanta and again took us to the next terminal. On our way back home, we were helped in the same manner. I definitely recommend Southwest Airlines!

My overall experience with Southwest was normal. Purchasing tickets was very easy and the ticket prices are at an affordable rate. The boarding procedure was routine, no issues. Extra fees for extra baggage. Refreshments and amenities were like other airlines. The specific things that I like about Southwest are fast flights. The flight attendants are also always professional and courteous.

The pricing on the tickets are usually a fair price. Onboarding procedure is fast and easy and I never pay for extra stuff. I like that I can upgrade my seat to first class when I'm at the airport. The airplane is always clean and I never have a problem with the staff. They are always really friendly and helpful. The refreshments is wonderful but wish I can get a full size pop instead of a tiny can. Also, I once use to not have to pay for a meal. Now when I fly I have to pay for it. The portions are small and it never taste great when I eat. Meals that they once served was delicious.

I like purchasing online and getting seating by checking in early. Never had to pay extra fees. I just get regular refreshments that are offered. Customer service has always been great. I like the stewardesses who are funny on the intercom too. I also like being able to watch tv and I love being able to bring two suitcases for free and two smaller carry ons. Also one time my suitcase was a little over in weight and they let me pull some things out and put in my lighter bag. I have always had great experiences with them and they are the first company I go to.

I had a pleasant experience with Southwest. They were on par with other brands so it was not something special for me. I want to remember the trip more than the flight, so I like that I was able to remember my trip more than just the flight there and back.

Ticket prices are competitive and it was relatively easy to purchase tickets, but it's a pain to try to coordinate the on-line acquisition of boarding passes with travel companions. On boarding is also confusing. I don't like the boarding pass procedure or trying to figure out where I'm supposed to be standing in line waiting to board. Also, the seats on the plane are too cramped to have a comfortable flight and refreshments/amenities are standard. But the terminal and on-board employees are generally friendly and have good humor. It's also pretty easy to get a soft drink refill on the plane.

From purchasing ticket online and using an electronic ticket to boarding, the process was expedient. The plane was clean and seat comfortable. Friendly customer service throughout travel experience.

Southwest Airlines was excellent. Flying with them was a very easy process. They were courteous and they took very good care of me. The flight attendants were very nice and attentive to me which helped especially since I was only 16 and it was my first time flying so I was very nervous. They made sure that I was happy, not scared and that I got where I needed to safely. It felt as though they payed special attention to me to make me feel good.

Compared to other companies they are the cheapest. The purchase of ticket was very good and they did not charge for luggage. There were no extra fees and refreshments were ok as flight was only a couple of hours. The specific thing that I liked about Southwest was that I was one of the first persons to board as I was handicapped and did not have to fight or have trouble getting on/and in seat of plane. The only specific thing that I dislike about Southwest is that they do not have a straight through flight from Dallas TX to Hartford CT. It takes me about 6-8 hrs with layovers to do what should be 3-4 hrs flying if it was straight through.

Southwest is solid and dependable. They always offer low prices and easy loading and unloading. Every time I flew Southwest they were on time. The last time I flew we could still have a generous size carry on and I was on weekend trips so I did not have to check any baggage. The only thing I don't like about Southwest is that they don't fly direct to cities that I want them to fly to! Also, years ago they did not have assigned seating and that didn't always work out well, but I believe that is no longer the case. But they usually fly into the smaller airports which usually means an easier commute from and to the airport. Also, usually close parking!

Southwest was inexpensive, and I especially appreciated their no baggage charge, courtesy shuttles, quick boarding, and great friendly staff. Their customer service goes above and beyond to please their customers. The planes are state of the art and comfortable seats, their refreshments were top notch and their in-flight movies are also very good. If they fly to the destination I am headed to they will gladly garner my returning business. Everything was totally, thoroughly, exactly, precisely perfect.

Southwest is great and really takes care of their customers. They usually make sure you have inflight refreshments and help whenever someone needs anything. The flight staff is always friendly and will talk with passengers as they board the plane. Most of the time the tickets are inexpensive and they always have a multitude of flights going to your destination that day. I really like not having to pay baggage fees and I also appreciate their new ticket kiosks because it helps shorten your check in time. And there is always staff on hand to help you out if you need it. However, most of my flights have been delayed by at least 20 minutes. I wish there was a little bit more leg room because I'm a fidgety person and can't sit in one position for very long.

Southwest Airlines’ customer service was very professional and more than accommodating. It was during the holiday season and I needed medical attention while in flight. The staff was very helpful without drawing attention to other people sitting in the same area as I was. I personally have had no problems with requiring assistance when needed due to my medical needs. Sometimes the food is a bit unlikeable and I wish the seats were a bit more accommodating but I enjoyed my flight.

Been flying with Southwest for several years on the California coast leg, only once had a notable problem with awaiting plane arrival (mechanical problems). Other trips, if late, were not that far off the mark. Best trip of all was on either Memorial or Veterans Day, on a night flight that was sparsely seated. The flight attendant announced her thanks for all service people on board and sang them a song - she had a beautiful voice and it was a moving tribute to those who risk their lives for our country. Will never forget that experience.

Cheapest prices around and their website is also extremely easy to use. Their customer service is top-notch, as well. The pilots are also very experienced and their flight attendants are the best. They really care about the people and are serving you, show a lot of pride in the airlines and the company and themselves. Since I am handicapped, I board 1st and they care about my boarding. I am always helped on and off the plane. Des Plaines are always extremely clean. Their seats are very wide and comfortable and I've never felt cramped or claustrophobic. I also have never had a late arrival while flying out of Tucson, Arizona or Phoenix, Arizona. But, I wish more food and a way that they could offer more specific flights to certain destinations around the United States.

Easy to get tickets last minute and no problems getting seats on planes. Many flight options, reasonable prices and few fees which was much appreciated. Free bags and lots of room to put luggage. Even though I appreciate low prices and fees, Southwest seems like lower level compared to other airlines. They could have a few upgrades and luxuries like movies, snacks, drinks, seat upgrades etc. They have limited refreshments so I was hoping for more because I like to eat and drink even on short flights.

It was very easy and very enjoyable. Flights were on time and crew was polite and helpful. Tickets were easy to purchase and were very reasonable. Check in was smooth also. All in all it was a wonderful experience. I would definitely fly with Southwest Airlines again.

We recently flew Southwest for a short Disney vacation in Southern CA. The flight was fine but the steward and stewardess on our return flight home were awful! As we boarded the plane and attempted to find an empty row to sit in, we came upon the male and female employees chatting it up - one blocking an entire row on the lefthand side of the plane and one blocking the row on the right side of the plane. I attempted to say "excuse me," thinking either of them might move so passengers could utilize this row of seats, but they refused. Passengers were inconvenienced as we headed for the back of the plane. When all seats in the back were filled, this rude duo made their way to the front of the plane. The last to board ended up with the better seats. Very rude behavior -- and they were not any more polite in serving a courtesy beverage either.

Overall, food was good, no hidden fees or charges, luggage is not extra charged and seats are comfortable. Fares are better than most other airlines. They seem to have more promotions. They go to the places my family seems to want to travel to. I do not fly, just one time, so I go by their recommendations. On return trip the landing was a little scary. After this trip I decided it was my last airplane trip. Did not like that scary feeling and I noticed the stewardesses were a little apprehensive. Not a good experience.

On 4/29/17, flight 4866 from LA to Phoenix, Arizona we were delayed departing by about 45 minutes. This was due to incoming flight being late. We were asked to return our tray table to the upright position before we got our drink order. We were in row 7!! Once we got it we were told to drink it quickly and get our tray up. We had to "chug a lug" it. Not enjoyable. When I commented to the attendant that I was surprised that SW would even charge us since we were 45 minutes late in leaving. She said "Thank you" with a Cheshire Cat smile. Why wouldn't they just say they could not serve drinks due to the short flight (55 minutes). We have been on several other SW flights that were late departing by just a short amount of time and they apologized and no charge for the drinks. Who makes these decisions?

Southwest Airline has mostly good prices if your dates are flexible. I like that you can change your flight dates without a fee. I also like that you are allowed free baggage unlike other airlines. Purchasing tickets was an easy process. Boarding was a little bit confusing the first time but you get used to it in time. The flight attendants were very friendly. But, I don't like some of the flight paths, with some flights taking you hours in the wrong direction and then having a very long layover. I also don't like that Southwest Airlines flight attendants do not have a refreshments cart and instead take drink orders. Snacks could be better too.

Purchasing tickets was quite easy with Southwest. It was quite a few years ago, but each flight was the best price for a short flight that I found. I recall there being very little fuss, and finding everything to be efficient and clean. I also really appreciated how kind and efficient the flight attendants were. They made the whole experience less stressful and more enjoyable. They were friendly and answered any questions I had. They were also very polite about asking me to mind a child traveling alone, which makes me confident to allow my own children to fly with this airline.

The overall experience was amazing but it was lengthy. Lol. Flying on an airplane takes a lot of planning. But the airline was very accommodating and gave snacks. But I disliked the snacks that were provided. They were measly little crackers when I wanted a sandwich and didn't receive one. I have never had such a poor snack in all my life. I was starving so I ate them and then was thirsty. And then they offered me a beverage and I got water. I really liked the staff that was nice and stuff. It was an ok experience apart from the snacks.

The entire experience was great with Southwest Airlines. Purchasing tickets was easy to do online, boarding process was easy, and the customer service was great. Friendly staff. I enjoyed and will definitely fly Southwest Airlines again. They have and always will be my first choice when flying.

I was happy with their service. They have been improving their service in planes and in airports, scheduled in time take off, no any delays or issues, everything was fine. I will continue using this airline. It was clean in airplane, no luggage issues. But at the same time increase the security requirements. I believe this is challenging task for all air companies.

Very positive experience with Southwest. Generally good on price, easy to book, direct flights to the southwest from my nearest airport, and no problems with the either leg of the trip. Reliable and pleasant service, comfortable accommodations, excellent staff, and decent food and beverage service. I wish that Southwest flew to more locations. Would like to be able to accumulate frequent flyer benefits on a regular basis.

If this company really wants to provide a service, they should train their employees better. It should not be giving good customer service as an option.

I have flown with Southwest Airlines for years and found my flights to be pleasant. Service was outstanding and all boarding procedures went smooth. Tickets were always at a reasonable price and there were no extra fees because I only had a carry-on bag. And the refreshments were great. I would pick Southwest again for another flight. It’s an easy and enjoyable experience. It’s always a great time when we fly with Southwest.

We had a very nice flight and we're very comfortable. The entire trip was smooth. Scheduling a flight with Southwest Airlines was easy to do and it was nice getting my flight information sent to me. The stewardesses were helpful and it was nice to hear from the pilot at the beginning and the end of the trip. They were also great to help guide me when I arrived at the airport. The service on Southwest was wonderful and they were helpful at the ticket gate as well. However, I wish Southwest Airlines would provide meals again for longer flights and not charge for baggage that is a little larger than it should be or allow you to bring an extra bag at no additional cost.

They are efficient and professional. They exceed my expectations for travel! I acquire points with a SouthWest Visa card and my husband flies free as my "companion" everywhere I fly. Yes = FREE. Such a deal!!!

We've traveled Southwest numerous times. The flight attendants are very helpful and snacks are the same as on other airlines. We pay the extra fee so that we can check in online 24 hours prior to our flight, which usually lets us be in the first 50 passengers to board the plane. They do not have assigned seats so it is worth it to us and we can have a better selection of seats. One disadvantage to this airline is that all seats on the plane are the same - narrow with limited legroom. When we were on a 3 hour flight recently, I had the bad fortune of sitting in a middle seat and was extremely uncomfortable the entire flight. I will not make that mistake again!

I've been a member of the Rapid Rewards program for over 15-years. I've had great service. My only complaint was the gate agents in Ft. Lauderdale and the luggage handlers.

On April 23rd my S.W. flight was cancelled. (Air traffic control was the reason given.) I was not offered re accommodation to my destination. I was offered another flight to a different airport the next day. I was not offered compensation for an extra overnight stay. There were many other airlines flying into my destination that day so the airport was functional. I ended up rebooking on another airline with very little notice at hefty price, I contacted S.W. requesting reimbursement for the extra flight I had to purchase as they did not offer me a means to return within a reasonable amount of time or to the same location. The response was, "Since the matter was beyond our control we do not offer to reimburse."

As I am a cardiac patient, sometimes I just not up to flying that day, (I have 15 stents in my heart) and I have never had a problem changing my flight. Never have to pay for checked luggage, too hard for me to cart though the airport. Plane leaves on time over 90% of the time. If it leaves a little late, they seem to make up in the air, and I've flown with them well over 100 times. The prices are always fair. I am a happy customer.

I explained I have 2 flights currently booked on Southwest. I needed to change the return flight on the June flight. By mistake, I changed the return scheduled for this coming week. I had to pay $100.00 extra for 1 ticket and an additional 7700 miles for the 2nd one. I realized the mistake within 5 hrs and called immediately to change back. The original agent was unwilling to accommodate me at all. I ask that the $ be put into my Southwest account and the miles back into the account. Impossible she said. I immediately contacted customer relations. The agent Mariam ** has no interest in helping me. Again saying nothing she can do. As we all know anything can be done. I was not asking for any money returned to me, and I also believe miles cost the airline nothing in the big picture.

Southwest is a good airline. Their rates are good. The snacks are okay. I do think on longer flights they could have a little something filling. Overall, we have been pleased.

Southwest was a lower cost airline at one time but now seems to be on par with all of the others. The main problem that I have had with Southwest is their animal policy. I am very allergic to dogs and cats and on my last two flights with them, it was a nightmare. One young lady (early 20s?) was sitting in the very front seat and had a full sized golden retriever type of dog that laid in the aisle for the entire trip - there is no reason that a large dog like this needs to be in the cabin. On the other flight, one from Oakland to Chicago, someone behind me put their dog in a carrier under my seat. I guess the dog could not hold its bowels on takeoff and I had to put up with that awful smell all the way to Chicago. That was two years ago and I have not flown on Southwest since.

I travel with Southwest often. Last week, much of the East coast was shut down due to inclement weather. My flight was only from Phoenix, AZ to Ontario, California. Others were stranded in the airport because their flights had been rerouted or cancelled all together. The Southwest representative at the gate check in kept her cool, and tried to accommodate all of the many angry passengers. If ever I am in a similar situation, I hope it is with Southwest. They seemed to really care about getting their passengers to where they needed to get to no matter the situation.

The flight was on time with comfortable seats. The stewards and stewardesses were courteous and pleasant. I do wish the price from Philadelphia to Houston was a little cheaper when staying for 2 weeks though.

As a long time Southwest customer, I trusted Southwest. Then this week, I booked a four season hotel on Southwest.com. Big mistaken. They switched to Booking.com which is overpricing. Their culture is pretty bad. Will never book hotels on Southwest.

WARNING! When buying gifts, be warned that Southwest will only accept TWO gift cards for your flight!! This is nowhere advertised, you only find this out when you book your flight. This is so wrong for their customers. My son wanted to take a trip but could not afford it. Weekly I purchased a $25 gift card to help him out, but when he attempted to pay for the flight... they would only take two gift cards or $50. So much for gift cards being like money!!! Southwest is the only company I've ever heard of treating their customers so poorly!

Made a reservation for my granddaughter to return home on 04/08/2017. The rep charged me twice and now may account is charged double. Southwest has taken their sweet time to answer my calls. I am very upset and Southwest is taking this lightly. My account has yet to be reimbursed.

My son flew from Providence to Baltimore to Pittsburgh. After hours of delays he arrived at Pittsburgh airport, only to find his bag torn apart and the clothes lying out of it and on the conveyor. The clothes were destroyed - shredded, actually - and Southwest gave him an incident number and told him they'd get in touch within 30 days! That's all! Oh, wait! They offered him a voucher for future flights!!! I called six days later and was told by Stephanie there was nothing they could do and nobody I can talk to until somebody reviews his case!

While booking three tickets for my family on the Southwest Airlines website, I selected flights and fares that I wanted. The fares were $430 round trip each. (It should be noted that I was an A-List Preferred passenger on SWA for years, so I was not new to this.) I clicked next to go to the payment page only to learn that Southwest doesn't have a payment method that allows for a passengers to use both Southwest Airlines points and credit card payment. You would think that this would be possible? At any rate, I end up going to book the first ticket using points. No problem. However, when I returned to book the other two tickets using credit card payment, the fares were no longer available. What! I was in the process of paying for a rate that they published to me, and right in the middle of the process, they changed the fare?? HOW IS THIS NOT AT WORST FRAUD, AND AT BEST A DECEPTIVE PRICING PRACTICE?

Southwest used to have amazing customer service and care about their customers. No more. This has been declining for a while now, and today was the straw that broke the camel's back. Am officially done with them. We were headed on vacation to Ft Lauderdale today. They overbooked the flight by 30 people. Because of my husband's boarding position, he was not able to get on the plane and was one of the 30 people 'kicked off'. They had, however, confirmed with us prior that he would make the cut. This was also after us waiting on a 2 hour delay for this plane. No seats available for a few days to get out, so we cancelled. Had to battle just to get this flight refunded (for which we couldn't even travel on). When they refunded it, they acted like we should be grateful for that. Travel voucher was also provided, but this is useless. I no longer want to deal with the headache anymore that is traveling Southwest. Will take my money elsewhere.

Last April I purchased a ticket to Florida for my nephew's wedding. Three days before the flight I had a stroke. I was in the hospital for weeks and off of work for four months. At the time my sister called and canceled the reservation and I had a year to use the ticket. I didn't even remember I had a ticket until two months ago. I couldn't transfer ticket and health reasons was not going to fly. I called and they told me what I needed for a refund. I sent them confirmation of cancellation and paperwork from doctor regarding stroke and continued health concerns. Just received response saying they will not refund me. I am telling everyone I know how they treat people and if I do have to fly it won't be with them.

I called on February 21, 2017 regarding my points. As of this day I have accumulated 4,617 points, due to my traveling with Southwest. However I have called regarding this matter, some person stated that have took my points because I haven't travel with Southwest over a year. This should not be the reason, why southwest took my points away.

I checked my laptop into my luggage as I was traveling with my granddaughter and the laptop was an older hp - very heavy. I was flying from Minneapolis to San Diego. Somewhere along the way, my laptop was stolen from my luggage, along with the chord. The first thing SW says when you call them is, "I'm sorry - we are not responsible for stolen electronics". I just told them I wanted to do a lost and found report... just in case. Their air of indifference to their customers is disgusting. It's as if they expect their employees to steal your items.

March 13th. Spent long weekend in New Orleans with plans to fly back non-stop on Southwest 931 leaving around 5:50 and arriving in Baltimore 9PM. Email sent to me that flight was cancelled due to storm forecast and I received it around 9AM on day of return---> Panic... Forget for a moment that this was a corporate decision made because they didn't want to strand their airplane in a city which might be subject to travel delays, not because it was unsafe to fly there - the storm wasn't even forecast to begin until after arrival. Turns out there were no flights earlier in the day or the following day and there was no availability to rebook 2 days later.

Don't trust this airline with your business. Especially at LAX. After two days of cancelled flights, this airline did nothing to aid me to get to a short flight away to a business meeting, which will cost my company considerable money. They were nice enough to call an armed guard, who was very nice to me as SWA supplied no refund to my 220 cash payment. This airline is the worst after 20 years of my A-list consumer sovereignty. DO NOT USE SOUTHWEST!!

I go to college in Daytona Beach, FL. I was going home for thanksgiving break. I purchased my ticket a month and a half in advance. I had the option of either flying Orlando to Detroit to Pittsburgh but I was told not to, so I go to Southwest.com and I buy my ticket. One flight at 11 am was $700, so I get the 11 pm flight where I would arrive at 1 am. My ticket said it would cost me $320 round trip, nope. I ended up spending $647.53 more than double the cost of the original ticket. The flight going through Detroit was $270.

First off BUYER BEWARE. Purchased round trip package to see son graduate from Air Force boot camp. Son got hurt changing his graduation dates. Asked for refund and was told "No problem" -- All good so far. But a week later, their e-mail revealed that only the ground part is covered --- not airfare. Where did it say that in the paperwork and protection plan --- it did not. 3 calls to try and remedy the issue, and give them a chance to correct this led up to the facts at hand and you can guess the rest. After being lied to, jerked around, and even more, yep, it means I'm out over a 1000 dollars in airfare that I will not use and there is not a thing I can do about it but say --- Never fly Southwest or use the Southwest Vacations Group. Hope this helps someone out.

I just spent an hour and a half on the phone with various Southwest customer service employees (nearly 50 minutes of it on hold) and all I get out of my time is a big fat "I'm sorry you're frustrated sir." So my wife was flying from Las Vegas to St. Louis on Monday in the late evening hours to land around 10:00 PM. On the weather channel's website, the St. Louis area is under a severe thunderstorm advisory for Monday night and the rest of the state of Missouri for the entirety of Monday. My wife gets anxious when flying and last time she flew had to go through a thunderstorm and it terrified her. So she calls me on Sunday night freaked out about having to fly through weather.

DON'T FLY SOUTHWEST!!! Terrible customer service. I am even a rapids reward account holder and I will NEVER fly #southwest again. I cancelled a reservation for $689 and when I tried to use the credit for a family vacation they would only apply part of my credit because my daughter wasn't on the cancelled reservation??? So now you want me to have a useless $177.50 credit that will expire and have to pay full price again for a ticket for my 3 year old daughter and give you $300 more dollars?! Way to screw up our family vacation Southwest. Money hungry piece of ** airlines!! My complaint has just started. You will see me everywhere until I am reimbursed. #shameonsouthwest #dontflysouthwest #ripoffreport #gofrontier

Rude and discriminatory flight and ground staff attendants. My wife and I were flying with 2 young kids and 2 older parents, total 6 passengers in our party. The ground staff would not let us board with the family boarding option after Group A. However she let another larger family with multiple teenage kids board before us as they were **. Once our party was split and tried boarding the plane the in-flight crew stopped us and started questioning why I had 2 carry-ons. I politely mentioned that I was carrying the additional carry on as my wife could not carry her and the kids' suitcase. However she kept on questioning me as if I was lying through my teeth. The full flight ensured that we were sitting apart. Horrible crew, consider my customer sensitivity training!!

I normally love Southwest and they can usually help if there's a problem, this was not the case. Found a ticket in our budget to fly our daughter home for Spring Break. Proceeded to purchase ticket and by the time we entered her info and payment info we went to confirm and it said the seat was no longer available. Go back because we figured the flight filled up somehow in a matter of less than 10 minutes. Nope, just the price went up over $50 for the same EXACT flight. I'm sorry, now if you don't have reserved seating then the seat isn't taken, you've just decided to raise the price. That's like someone picking up an item at a store for a certain price, changing the price on the shelf without telling the person until they get to the register.

Trying to get the best fare available, I went online immediately after the reduced fare went up on my computer screen. Booking for five passengers took me so long that the fare I first saw was gone and a higher one was my only other option. Southwest should allow us to pay for the best fare as soon as we see it and, only then, continue entering the family's personal information. A confirmation can then be sent to the customer.

I purchased a ticket on August 24, 2016 for $275.96. I had a credit with Southwest for $5.60, I applied to the reservation. All other funds in the amount of $270.36 were charged to my card. I canceled that reservation on November 19, 2016. When I went to apply the credit to flight on February 21, 2017, I was told my credit expired because I used a $5.60 credit when I purchased the ticket. The only thing they could do for me is issue a voucher for $170.36 instead of the $270.36 I charged on a card.

Since SWA is frequently late and won't let you change flights without upgrading to a last minute fare (unless your flight is over an hour late), I started booking more than one flight on my flight day (like 8:15 AND 9:20 for example) so I could be sure of an on-time arrival. This works well... when I see that my plane is inbound I cancel the other flight and all is good. Not anymore. I logged into my account and saw one of my flights was missing.

My family had a trip planned in August 2016. My husband, a disabled veteran had to cancel his flight with us due to a work-related emergency. When cancelling, I spoke with a "Vanessa" who explained that our ticket price $144.98 would be usable through May 2017. I explained we would not be flying until June of 2017. She said that Customer Service would grant a "one time gesture of good will extension for 6 months".

I missed my flight from another airline, and they didn't have anything for another 30 hours. I asked the guy at the ticket counter if they had anything. They looked and gave me a quote. They looked again for something better and found a better one. THEN they went online and found one that was half that! I'm a customer for life after that. Thank you!

I used to be a fan of Southwest Airline. I am actually their A-list member which shows I frequently fly with them. It's been a year since they are deteriorating. Constant delays became their routine now for almost all their flights that I use. Really frustrating. I wish they could keep up with their good job but it looks like you can't rely on them anymore and can't trust their words regarding the departures or arrivals.

Flight had mechanical difficulties and was 47 min delayed. Got to connecting flight at 8:45. Southwest had closed the doors earlier and no attempt was made to accommodate. Manager was unapologetic and lied about the time they closed the doors. This was the most stressful, dishonest experience. Re-routed me via another transfer city which got me home 6 hrs later. Planes were old and in poor condition. Flight attendant on flight 1875 (Chris) was so big he kept banging into passengers in the aisle seats and not apologizing. Pathetic experience with this airline. Don't fly Southwest. They're going downhill fast.

Really Southwest??? Shelley, a mid-30's, overweight and incredibly rude flight attendant, should be fired. Why do you let flight attendants YELL at passengers? The last time I checked passengers actually pay the bills. This was the worst flight experience I've ever encountered. Shelley yelled about an empty middle seat on my flight with NINE seats open. Well, I've decided to change airlines. But, you don't care Southwest. All of the notices listed here have not changed a thing.

For starters I'm never really one to complain about anything, Until I'm really disrespected and that is what happened on this flight. To start Southwest Airlines on boarding process is too chaotic. My fiancé and I have always used Southwest and every time we book our flight early and check in as soon as we can. Fails us every time that we don't get to sit by each other. This was a little frustrating to me, but not the end of the world.

Flying Southwest reminds me of traveling in a third world country on a bus. Your typical livestock animals and every kind of person regardless of what stature or quality of health there is in life. They only difference is instead of livestock, people bring their entire life's belongings with them in the form of roll on bags, cross country knapsacks, and their family pets in containers that are supposed to fit under the seat. What a joke.

I have traveled with Southwest Airlines for years and have always received outstanding service by employees in so many departments at Southwest. No business can be perfect, but you truly make traveling fun. P.S. Thanks for the free drinks and peanuts! YUM.