SkyAuction Reviews

Previously used SkyAuction on several occasions with good results. However, I bid on a hotel in Galveston,TX, a choice of three hotels listed. Each one was booked months in advance, which is highly suspicious, for the dates that I elected. The following message was sent to me, "We are sorry, but we are unable to confirm your travel submission as requested." The reservations agent has noted below the reason(s): The hotel is sold out on the dates requested.

I won an auction for a round trip hotel with air all inclusive vacation. They were unable to fill any dates I supplied no matter how many dates I gave. I was emailed this note: “As we were not able to fulfill your auction as requested, we have withdrawn you from this auction without penalty.” You cannot get any response from them. Be smart don't bite, it is a scam.

I tried to make reservations and was told the hotel was booked and to change dates, which I did and they did not respond to my request.

I placed order for an electronic controlled toy helicopter to give my son on his July birthday. I received order advisory that my credit card was charged. On May 28, 2009 at 6:34 pm, SkyAuction reservations wrote: "Re: fulfillment #**, offer #**. We are pleased to confirm your auction purchase. Please remember that as per our terms and conditions, all purchases are final and non-refundable." On July 14, after non delivery and no communication, I attempted to phone them but got recorded message that it was outside normal hours. I sent multiple emails and received automated reply but no other info. Finally, I instructed the credit card to cancel payment.

I purchased eight $50 gift certificates for a sushi bar in San Diego (Zensei Sushi) totaling $400. Upon attempting to use them, I was told you could only use one (1) certificate for $50. I had a party of 4 and the bill was $356. Nowhere on the certificate does it state anything about 1 per meal. It says not good for parties over 6. We were 4 people.

There is a new 24 hour Super Sport 5 miles from my house. I purchased an all club membership 3 years ago for a set price and then it would be a yearly fee after the three years. When the new Super Sport opened in Ontario, close to my home, I was told that Super Sport is not included in all sport membership and I would have to "upgrade" and pay the set fee plus an additional $15 a monthly. That is not what I signed up for. I did not want a costly monthly fee. I purchased 3 years in advance and a low yearly fee for economic reasons. This is a way that 24 hour fitness is trying to gain more revenue in this downward economy.

I won two purses on SkyAuction.com website. I never received them, and I sent four emails, demanding my money back. They never sent my money back and never answered an email. I called, and they don't even answer the phone and had to search the internet for this phone number. This is against interstate laws to take money over the internet and not get your merchandise.

We won a bid on SkyAuction.com for a cruise in Fiji. We paid $450 for a cabin upgrade and $80 for transfers to and from the airport. Neither of these 2 services were given to us and upon our return, they ignored our emails claiming simply that they were investigating our case. This has already dragged on for 4 months and I don't think we would ever hear from SkyAuction again if we hadn't gotten American Express involved, asking them to reimburse us. Even so, SkyAuction's claims are simply unbelievable, saying that we were given compensations like drink credits on the cruise. What a scam! We did not receive services that we paid for, we had a very stressful vacation and SkyAuction refuses to return our money.

I won a SkyAuction for a stay at RCI. When I checked up on the stay when it was time to go, it had been cancelled. I have emailed SkyAuction a number of times; they gave me a phone number to call, but no one answers or calls me back. She said that she emailed me to my work address, but due to the economy, that office has closed and I no longer work there so I didn't get the email. I am out my money because they didn't respond to my current email address or call me. I am out the $220 and no hotel stay.

I have used Sky Auction in the past and had no problems. This time it was different. Like Elaine, I won an auction for 6 bottles of wine, and on March 27 I received an email stating I would be notified when shipped. Two weeks later, still no response, and they do not return emails or answer phones. I have now put in a dispute with the credit card company. They definitely have gone downhill.

January 12th, I bought 3 bottles of wine. The 22nd of January, I emailed customer service to find out why I had not received. No response. Again emailed 2 days later and told they would contact supplier. Emailed again on the 27th, told I would receive wine by the 30th and they would send me a tracking number. Have phoned and emailed twice since then. No response. It is now Feb. 3rd and still no response, no tracking number and no wine.

I purchased 4 tickets for a show at the Marquis Theatre on Jan 24th, 2009 @ 8.00 pm with my credit card... I purchased tickets using an auction bid format. On Jan. 6th, 2009, I won bid and was advised I can purchase up to 10 tickets for $30.00 each. As I won bid... I decided to purchased 4 tickets. Sky Auction had a schedule of time and seating availability so I chose Jan. 24th, 2009 @ 8.00 pm for show as stated. They (Sky Auction) 4 tickets I chose for show, Soul Of Shaolin, on my Visa credit card and will be advised of delivery date of my 4 tickets purchased on Jan. 10th, 2009. Today, Jan. 14th, 2009, I rec'd an email saying to choose another date and time due to tickets on date I chose were gone!!!! NOW IF I PAID FOR 4 TICKETS FOR JAN 24TH, 2009 with amt deducted from my credit card, HOW CAN MY TICKETS BE GONE?????? I need to know??? ?

This company continues to spam me with email and says that I have an account with them. I have never even heard of them. When I contacted them, an employee there was very rude and told me to deal with it. I have since reported this company to the FTC, Better Business Bureau New York, the Attorney General's Office for New York, and the FBI.

I have read with interest all the complaints regarding SkyAuction. I have over the past several years bid on and won trips to all parts of the world (South America, Asia, USA, Europe etc) Approx: $20,000 in trips.

I won an auction for 7-nights at any worldwide resort at a cost of $200. It turned out to be through RCI - a timesharing company. I have tried for four months to book in Europe, Asia, New Zealand, even prime spots in America with differing dates, to no avail. I then tried booking to less-desirable spots in American, again to no avail. I feel that I have been scammed because even though I know it is subject to availability ... nothing is available at any time or place. I even sent a detailed email with no response. I then tried calling customer service, no response.

We had won an auction for 2007 - 2008 Bid Per 7 Nights Stay at the Luxurious 5-Star ALL INCLUSIVE Royal Hideaway Playacar by Occidental in Playacar with Roundtrip Air to CANCUN, Mexico via the services of a US Carrier! Skyauction states that they booked us on ATA prior to ATA bankruptcy. We did not have a choice of airlines. Skyauction never notified us that ATA went bankrupt. We were able to secure another flight last minute through Frontier, but had to drive to Indianapolis from Chicago.

Bid on a 7 night package at a resort of your choice, instructions said you could check RCI website. I had to pay first, and then try to make the reservation. After paying, it didn't give me the option of dates or resorts. I emailed Sky Auction. Haven't heard back from them.

I have previously booked hotels in New York City, with no problem. I had no used SkyAuction for some time. For an upcoming vacation to Europe, I bid on, and was successful in winning two auctions...one for a hotel in Paris, the other for a hotel in Venice. When I tried to book, both times the dates were not available. Both auctions are posted on an on-going basis. While I cannot prove so, I believe that the auctions are only granted if a predetermined bid amount is reached. If not, the successful bidder is simply told that the dates are not available. In both my auctions, I was fortunate to win both auctions with relatively low bids. I think that SkyAuction should be investigated for the process by which auctions are actually won.

I won a bid with skyauction for a hotel in Cancun in Feb this year. It took me 14 emails to ask them to send the confirmation. It was only when I threatened them with legal action that they moved. STAY AWAY FROM THIS FIRM. Too many people have lost their money.

I 'won' my bid for Matzalan, Mexico hotel but found out my original hotel was 'unavailable' and was given the hotel BALBOA. I got down there and even the cab driver told me it was a dump-really, really in need of renovations. But that's not the worse, I came home one night around 9pm and was follow up to my room by the security employee of the hotel - he was lurking at me from the adjourning balcony in the dark! I reported it and checked out!

Sky Auction. I bid on two Home and Away vacations and won. I cannot find any place offered that coordinates with my vacation time. I e-mailed Sky Auction and asked if I could use the money I paid on another auction. The reply was no. I lost my money and would advise anyone to avoid the Home and Away vacations--they are very limited.

Where do I begin? After several back & forth emails regarding my confusion with the charges, I left it alone and was looking forward to my vacation. Well, the resort that SkyAuction described as newly renovated was disgusting. The following day after my return, I called SkyAuction and spoke with a rep by the name of Chris who stated that I should send an email describing my stay. I then sent a 4 paragraph email describing my stay and requesting a refund since I had to check out and pay for another hotel. I received an automated response stating that someone would address my email, that was November 28, 2007. I have since sent 3 more emails and left 3 voice mail messages and NOTHING.

First, I have used Sky Auction in the past and had no problems. This time it was different. After several unsuccessful attempts, I booked a stay at the La Jolla de Mismiloya Hotel in Puerto Vallarta, Mexico. The deal was I could stay 1 to 15 nights at the bid price per night. What I wasn't aware of was that they required payment within 3 days. Not being sure if I could get air, it took me 4 days to figure out when I could go, how many days I wanted and if air was available. They sent me an Email at that point and warned me that I could, I repeat, could lose it if I didn't pay for it at once. I gave them my charge # and they accepted it .

I purchased through Skyauction two vacations for Orlando at Rosen Plaza and Rosen Shingle Creek Resort. These purchases occurred on July 27 and 29, 2007. I have followed instructions and have not been able to schedule reservations. I must use both vacations by December 20, 2007, or lose my money.

For the past 3 weeks I have been watching Skyauction.com for buy-now and auctions for cruises from Honolulu. Several times I went through the process to purchase (including my Credit card #) a Category BB (balcony) cabin at the advertised purchase price total of $2500 for 2 people (this included insurance). I would notice site not available. Finally, a rep called in response to why can't I book. Said cabin was available but would cost $2952. They twice would not respond to e-mails and finally responded with $400 increase in price to book. It is still being advertised on the website at a total of $2500.50. This is truly a BAIT and SWITCH.

I bid on an auction for a seven day cruise from Seattle to Alaska, on Norwegian Cruise Lines Norwegian Pearl. There were 5 sailing dates listed with premiums for most dates. I won the auction, completed the fulfillment information for the auction and selected the August 26'th sailiing which had a premium payment (no problem with that). I then purchased my airfare on Trevelocity. The next day I receive an email that August 26 is SOLD OUT. I inqured why they would advertise for sold out sailings. Even after my auction ended, they relisted the exact same offering to other bidders, with the exact same dates advertised, knowing full well that dates are unavailable.

I won a 2 Night Stay for 2 at the Paradise Island Harbour Resort on Paradise Island thru Skyauction's Charity Auction--Caribbean Hotel Charity Auction. After the auction closed, I was informed by (via the site) that I had won the auction. But, there has been no response from Skyauction or the Caribbean Hotel Assoc as to how I book this vacation. I have sent each one of them 3-4 emails. I contacted Skyauction's support site and have received no response.

after learning i bid on a trip and won i contacted skyauction thru numerous emails to arrange payment. after going thru the document and after giving my credit card number i was to list a promotion code which i did not have. There was no contact to me when i emailed and phoned to asked for this code. why tell people they won a trip on a bid if they do not provide the proper information needed?

Skyaction.com cheated me. I won an auction for a Los Angeles area hotel at a little more than half of the regular rate, plus taxes and service charge. My dates were confirmed, I excited my family and inked in my vacation time. A few weeks later Skyauction emailed me and canceled the whole deal saying it was the suppliers fault. I understand things can go wrong sometimes but what bothered me it they still continued to run this auction for other fools like me bid on. Futhermore they offered no apology or restitution.

Skyauction.com has cheated on me. i had won an auction on this site which said that i can have a 7 night stay at a resort of my choice anywhere in the world & they had listed asia in there site. but once i had won the auction they denied any stay in a resort in asia & moreover as they could not help me in this case, they are not refunding my $300.

I won the bid for a trip to Germany. On every page they show best price guarantee They will pay the difference plus a $50.00 voucher for future travel if you find the same travel arrangement for less within 24 hours. So I thought it cannot miss. I won the auction, but found the same trip on Expedia.com the same day for $79.00 less. Upon filing a claim for the best price guarantee they told me it does not apply to this auction. I have not found anywhere on the website where it states that this guarantee does not apply.

Skyauction agents are rude. They hung up on me when I called to resolve an issue with a booking. I booked a flight to my gradation through skyauction.com. I made a mistake on the dates when booking. I notified them of the mistake. I was told it would cost $150.00 plus to change each of the three tickets. I accepted the fee, but then called the airline only to find out they only charge $100.00 change fee. The new travel that skyauction came up with required a red-eye flight for more than 50 percent more than I had already paid. Not only that, but when I called to see if I could get a better flight, they hung up on me after making a very wise-crack remark. I spoke to three people today. They were all very rude and insensitive to the much higher fee I would be required to pay.

Last month I won a auction for a 3-night stay at Hotel Plaza Athenee in New York. I'm to be leaving in 2 weeks and yet still no confirmation. I finally got their telephone number and after numerous attempted calls and emails, I finally got a hold of someone today and when I tried to explain my situation they hung up on me. Every week they keep posting the same auction and fools like myself are wasting their time bidding on something that apparently doesn't exist.

Four of my family booked a 10-day, air and hotel trip with SkyAuction to Rio de Janeiro, Brazil. The advertsied trip we bid on said breakfast was included with the booking. Our Hotel Travel Voucher clearly indicated that breakfast was included with our package however when we checked into the hotel, we were told SkyAuction was no longer honouring this arrangement. The hotel clerk, Rio Othon Palace, sent an email to SkyAuction on Nov 8 advising them that we had arrived with a voucher saying breakfast was included and asking, "Please, inform us if SkyAuction will invoice the breakfast or the guest will pay direct at hotel."

On Saturday Sept 10, 2005 I booked a cruise on Legend of the Seas departing November 26, 2005 from SkyAuction.com. It was advertised as "Buy it Now" and no bidding was required. The price was $442, plus $30 in taxes, $15 booking fee plus $40 for the Nov 26 date for a total of $520 per person. It was advertised that there were 18 cabins left at that price. On Monday Sept 12, 2005 I received an e-mail stating that this inside cabin price was not available but that for $100 more per person I could get an ocean view.

Sky Auction is just as described by your other complaints. We booked a stay at a "so called resort" in Hawaii. The place was disgusting and we moved to Holiday Inn as soon as possible. We complained about it for a refund at the hotel and were told we could only get a refund through our " travel agent". That being of course Sky Auction on the internet.

I "won" an auction, and provided the same day all needed details for the trip. The trips for hotel only, so I promptly verified the trip and price for the air trip which was not included. Despite several requests to the vendor for confirmation that the dates which I had provided were indeed available, al I have received is an automatic response stating that I would hear from their customer service promptly. NO SUCH RESPONSE HAS EVER BEEN RECEIVED. Since having promptly provided all needed information concerning "My Vacation" , the price of the non included airlines portion which I wanted to purchase( but in the absence of any response from SkyAuction I could not because such was not refundable ) has gone up over $200. Still no response from SA. Would YOU want to deal with such an unresponsive outfit ?

I won an auction, paid the total amount, tried for five weeks to get my airline tickets .three days before departure skyauction indicated by email that I had to pick up tickets at los angeles airport about 1000 miles from my home at midnight. Skyauction blocked my computer from any reply.

I won a skyauction on first class on malaysia airlines for $3965.00 and paid by master card on february 15, 2005.It has been over one month waiting for tickets and seven emails/ calls to speed them up.The departure is five days off.Both parties indicate that the tickets come from the other.

Prior to booking a cruise with Skyauction, I asked what cabin I would get. They clearly stated a guarantee category 7 cabin(which means, minimum category 7 but possibilities of category 6, 5 or even better). Upon receiving my travelling documents, I see that I have gotten a category 8 (which is a CAT lower). I emailed them and pointed this out and asked them to correct this but they emailed me back with no solution. I then emailed them again proposing they either still issue me a category 7 or refund me USD$1600 (which is the category difference in value between category 7 and category 8) so I can go get a category 7 myself on the day of embarkation at the pier. They have ignored me ever since.

As a wedding gift, my father told my new husband and I to pick our honeymoon. We went to skyauction.com to get a good trip at a lower price. We won the bid on the following item. We sent the dates we wanted to travel and were told they were not available, even though they were listed in the check in and check out dates available. We tried numerous times and all were turned down. We requested that skyauction tell us when dates were available and we would take them as we can travel anytime. They told us to keep trying they can't help us.

I entered an auction to bid for a 7-day So. Caribbean cruise on Monday, 10/18, for the ship to sail on Sunday, 10/24/04. I won the auction and filed the appropriate docs with SkyAuction after I received the e-mail. After the cruise info was filled in, another webpage popped up to book the hotels and air. I followed their lead and started searching for airfare and hotels. On the evening of 10/18, I booked my hotel room and on Tuesday morning, 10/19, I booked my air reservations.

Sky Auction.com posted a hotel package for Ixtapa Mx. I was the only bidder and was notified I won and given the choice 3 hotels and arrival until Nov. 13th. After I submitted my request, my choices were narrowed to one date and one motel. No real damage, except the same package I won is being advertised again!

Since it has been a year I don't still have the exact details but I can tell you what happened. In January 2003 I won an auction for a 5 day cruise through skyauction on Regal cruises (no longer in business). The cruise was for Feb 2003. We paid for a plane ticket for my sister in law to come to our home and babysit our three children while we were gone. At 9pm we returned from picking her up at the airport. We were scheduled to fly out the next morning at 6am.

In Sept 2003, one an auction for a trip, which we scheduled for 3/18/04. At the time of payment of the $1668, we purchased their trip insurance for an additional $89. In December, due to my companion's seriou illness & my upcoming surgery, I emailed them asking for a change of date(which would have been beyond their auction's parameters) or, failing that, to apply for refund from insurance.

Before we bid on a cruise we emailed skyauction and asked if we were successful in our bid could we bring our daughter. We were advised that it was not a problem as long as we paid the same price as our bid for the third person. We were successful in our bid but they could not guarantee that our daughter could come but to leave them with our credit card number. We did not. It took them 10 days to tell us that if we wanted to bring our daughter we would have to pay extra to book a single room plus single room surcharges and have the family broken up as they still had no way of telling us where the other room was.

It is a sleep depriving totally frustrating and depressing experience, the nervousness of bidding, the excitement of winning, and the utter disappointment and shock of being told you didnt win anything. We had the opportunity to experience these emotions three times. If this happened to us on two out of two different auctions, we can not be the only ones.

I won the auction for 7 Night Winter Package at your Choice of Resorts on Grace Bay in Turks & Caicos with Roundtrip Air from the US and Canada!! on January 20th, 2003. I was told that the hotel and air travel would be confirmed withing 2-3 business days. However, they did not confirm it till February 4th, 2003. I made several attempts to get an update, but the customer service was terrible and I after about a week or so, I was told that they would allow me to cancel out of the auction if I wanted to. The 2 week period was very unnerving for me since I did not know if I was going on the vacation or not.

I got two cruises from them this year.First one went well until the ship got called in a day early because of "Hurricane Lili". Carnival told us that we would be given a one day rebate. It took me two and a half months to finally get my refund from them and I only got it then because I threatened to turn them over the the Better Business Bureau, had to call and complain about them to Carnival.etc, etc.

I won a 7 day stay in Oahu with air fare. When I contacted the hotel I was told that the reservation was for 6 nights. I contacted skyauction four or more times and they keep telling me that the reservation is for seven days. I called the hotel two more times and am told that the reservation has not been changed.

It is unfortunate that this company is able to cause such problems for people who are spending their money to enjoy the travel presented on their website. To accept winning bids for travel that they do not possess and have no intention to honor if the bid price is not sufficient to meet your cost objectives is a fraudulent and deceptive practice and one that should not continue.

I won a bid and since then I have been upable to get any information to confirm my cruise. Carnival has no record of me and thus I cannot buy airline tickets as I am not convinced I have a place on the ship (no reason to throw more money away). I've contacted SkyAuction several times by email and they say not to contact Carnival because they get mad. This is ridiculous. Do not use SkyAuction!!

I won the following auction item on Skyauction.com Item #: 682387 SuperClubs, the Caribbean's only Super-Inclusive Resorts, has a resort that's just right for you! Depart anytime thru December 18, 2002 via the services of Air Jamaica or American Airlines from Miami to Montego Bay, Jamaica! GRAND LIDO SANS SOUCI For couples, singles and adult families 16 years & over At luxurious Grand Lido Sans Souci the emerald green mountains reach all the way down to the white sand beach. In true European fashion mineral springs bubble in hidden grottos.

Last year purchased an all-inclusive vacation package from Skyauction. After checking with the hotel, we found out that the hotel did not offer all-inclusive packages. Skyauction stated that it was a misprint on their part and refused to honor their own travel voucher. We could not back out because of the airline arrangements. We had to foot the bill for food and beverages despite what we were sold. Purchased another trip in October to Cozumel for spring break. We never received a travel voucher after repeated e-mail and phone contacts to them. We now are demanding a refund but they do not respond to e-mail or phone calls.

This is the second time I have used skyauction in the last year and both times I have encountered bate and switch tactics. Last year I bid on 4 tickets to Orlando for a certain time period, after winning the bid I was e-mailed back that the dates I had bid on were not available, I was offered alternate dates which were not in the same time period. This time I won a bid on 3-11-02 for a seven night Easter week friend and family package at the all inclusive Karisma Villa Del Mar Resort in Puerto Plata, Dominican Republic with air fare from New York departing 03/30/02 and returning 04/06/02.

I won an auction last June 2000. Round trip flight from Tuscon, Az to Newark,N.J. A week later I found out my guest couldn't make the trip to visit us, I called skyauction to ask for a refund or to change the ticket to Las Vegas. I was told that they could change the ticket but they have a no refund policy. I looked all over thier web site, but could find no mention of a no refund policy. I was then informed that I had to dend them a $75.00 ticket change fee, on top of the $408.00 I havwe already paid for the original ticket. I complied, mailing the payment the next day.