SkyAuction Reviews

Previously used SkyAuction on several occasions with good results. However, I bid on a hotel in Galveston,TX, a choice of three hotels listed. Each one was booked months in advance, which is highly suspicious, for the dates that I elected. The following message was sent to me, "We are sorry, but we are unable to confirm your travel submission as requested." The reservations agent has noted below the reason(s): The hotel is sold out on the dates requested.

I won an auction for a round trip hotel with air all inclusive vacation. They were unable to fill any dates I supplied no matter how many dates I gave. I was emailed this note: “As we were not able to fulfill your auction as requested, we have withdrawn you from this auction without penalty.” You cannot get any response from them. Be smart don't bite, it is a scam.

I tried to make reservations and was told the hotel was booked and to change dates, which I did and they did not respond to my request.

I placed order for an electronic controlled toy helicopter to give my son on his July birthday. I received order advisory that my credit card was charged. On May 28, 2009 at 6:34 pm, SkyAuction reservations wrote: "Re: fulfillment #**, offer #**. We are pleased to confirm your auction purchase. Please remember that as per our terms and conditions, all purchases are final and non-refundable." On July 14, after non delivery and no communication, I attempted to phone them but got recorded message that it was outside normal hours. I sent multiple emails and received automated reply but no other info. Finally, I instructed the credit card to cancel payment.

I purchased eight $50 gift certificates for a sushi bar in San Diego (Zensei Sushi) totaling $400. Upon attempting to use them, I was told you could only use one (1) certificate for $50. I had a party of 4 and the bill was $356. Nowhere on the certificate does it state anything about 1 per meal. It says not good for parties over 6. We were 4 people.

There is a new 24 hour Super Sport 5 miles from my house. I purchased an all club membership 3 years ago for a set price and then it would be a yearly fee after the three years. When the new Super Sport opened in Ontario, close to my home, I was told that Super Sport is not included in all sport membership and I would have to "upgrade" and pay the set fee plus an additional $15 a monthly. That is not what I signed up for. I did not want a costly monthly fee. I purchased 3 years in advance and a low yearly fee for economic reasons. This is a way that 24 hour fitness is trying to gain more revenue in this downward economy.

I won two purses on SkyAuction.com website. I never received them, and I sent four emails, demanding my money back. They never sent my money back and never answered an email. I called, and they don't even answer the phone and had to search the internet for this phone number. This is against interstate laws to take money over the internet and not get your merchandise.

We won a bid on SkyAuction.com for a cruise in Fiji. We paid $450 for a cabin upgrade and $80 for transfers to and from the airport. Neither of these 2 services were given to us and upon our return, they ignored our emails claiming simply that they were investigating our case. This has already dragged on for 4 months and I don't think we would ever hear from SkyAuction again if we hadn't gotten American Express involved, asking them to reimburse us. Even so, SkyAuction's claims are simply unbelievable, saying that we were given compensations like drink credits on the cruise. What a scam! We did not receive services that we paid for, we had a very stressful vacation and SkyAuction refuses to return our money.

I won a SkyAuction for a stay at RCI. When I checked up on the stay when it was time to go, it had been cancelled. I have emailed SkyAuction a number of times; they gave me a phone number to call, but no one answers or calls me back. She said that she emailed me to my work address, but due to the economy, that office has closed and I no longer work there so I didn't get the email. I am out my money because they didn't respond to my current email address or call me. I am out the $220 and no hotel stay.

I have used Sky Auction in the past and had no problems. This time it was different. Like Elaine, I won an auction for 6 bottles of wine, and on March 27 I received an email stating I would be notified when shipped. Two weeks later, still no response, and they do not return emails or answer phones. I have now put in a dispute with the credit card company. They definitely have gone downhill.

January 12th, I bought 3 bottles of wine. The 22nd of January, I emailed customer service to find out why I had not received. No response. Again emailed 2 days later and told they would contact supplier. Emailed again on the 27th, told I would receive wine by the 30th and they would send me a tracking number. Have phoned and emailed twice since then. No response. It is now Feb. 3rd and still no response, no tracking number and no wine.

I purchased 4 tickets for a show at the Marquis Theatre on Jan 24th, 2009 @ 8.00 pm with my credit card... I purchased tickets using an auction bid format. On Jan. 6th, 2009, I won bid and was advised I can purchase up to 10 tickets for $30.00 each. As I won bid... I decided to purchased 4 tickets. Sky Auction had a schedule of time and seating availability so I chose Jan. 24th, 2009 @ 8.00 pm for show as stated. They (Sky Auction) 4 tickets I chose for show, Soul Of Shaolin, on my Visa credit card and will be advised of delivery date of my 4 tickets purchased on Jan. 10th, 2009. Today, Jan. 14th, 2009, I rec'd an email saying to choose another date and time due to tickets on date I chose were gone!!!! NOW IF I PAID FOR 4 TICKETS FOR JAN 24TH, 2009 with amt deducted from my credit card, HOW CAN MY TICKETS BE GONE?????? I need to know??? ?

This company continues to spam me with email and says that I have an account with them. I have never even heard of them. When I contacted them, an employee there was very rude and told me to deal with it. I have since reported this company to the FTC, Better Business Bureau New York, the Attorney General's Office for New York, and the FBI.

I have read with interest all the complaints regarding SkyAuction. I have over the past several years bid on and won trips to all parts of the world (South America, Asia, USA, Europe etc) Approx: $20,000 in trips.

I won an auction for 7-nights at any worldwide resort at a cost of $200. It turned out to be through RCI - a timesharing company. I have tried for four months to book in Europe, Asia, New Zealand, even prime spots in America with differing dates, to no avail. I then tried booking to less-desirable spots in American, again to no avail. I feel that I have been scammed because even though I know it is subject to availability ... nothing is available at any time or place. I even sent a detailed email with no response. I then tried calling customer service, no response.

We had won an auction for 2007 - 2008 Bid Per 7 Nights Stay at the Luxurious 5-Star ALL INCLUSIVE Royal Hideaway Playacar by Occidental in Playacar with Roundtrip Air to CANCUN, Mexico via the services of a US Carrier! Skyauction states that they booked us on ATA prior to ATA bankruptcy. We did not have a choice of airlines. Skyauction never notified us that ATA went bankrupt. We were able to secure another flight last minute through Frontier, but had to drive to Indianapolis from Chicago.

Bid on a 7 night package at a resort of your choice, instructions said you could check RCI website. I had to pay first, and then try to make the reservation. After paying, it didn't give me the option of dates or resorts. I emailed Sky Auction. Haven't heard back from them.

I have previously booked hotels in New York City, with no problem. I had no used SkyAuction for some time. For an upcoming vacation to Europe, I bid on, and was successful in winning two auctions...one for a hotel in Paris, the other for a hotel in Venice. When I tried to book, both times the dates were not available. Both auctions are posted on an on-going basis. While I cannot prove so, I believe that the auctions are only granted if a predetermined bid amount is reached. If not, the successful bidder is simply told that the dates are not available. In both my auctions, I was fortunate to win both auctions with relatively low bids. I think that SkyAuction should be investigated for the process by which auctions are actually won.

I won a bid with skyauction for a hotel in Cancun in Feb this year. It took me 14 emails to ask them to send the confirmation. It was only when I threatened them with legal action that they moved. STAY AWAY FROM THIS FIRM. Too many people have lost their money.

I 'won' my bid for Matzalan, Mexico hotel but found out my original hotel was 'unavailable' and was given the hotel BALBOA. I got down there and even the cab driver told me it was a dump-really, really in need of renovations. But that's not the worse, I came home one night around 9pm and was follow up to my room by the security employee of the hotel - he was lurking at me from the adjourning balcony in the dark! I reported it and checked out!

Sky Auction. I bid on two Home and Away vacations and won. I cannot find any place offered that coordinates with my vacation time. I e-mailed Sky Auction and asked if I could use the money I paid on another auction. The reply was no. I lost my money and would advise anyone to avoid the Home and Away vacations--they are very limited.

Where do I begin? After several back & forth emails regarding my confusion with the charges, I left it alone and was looking forward to my vacation. Well, the resort that SkyAuction described as newly renovated was disgusting. The following day after my return, I called SkyAuction and spoke with a rep by the name of Chris who stated that I should send an email describing my stay. I then sent a 4 paragraph email describing my stay and requesting a refund since I had to check out and pay for another hotel. I received an automated response stating that someone would address my email, that was November 28, 2007. I have since sent 3 more emails and left 3 voice mail messages and NOTHING.

First, I have used Sky Auction in the past and had no problems. This time it was different. After several unsuccessful attempts, I booked a stay at the La Jolla de Mismiloya Hotel in Puerto Vallarta, Mexico. The deal was I could stay 1 to 15 nights at the bid price per night. What I wasn't aware of was that they required payment within 3 days. Not being sure if I could get air, it took me 4 days to figure out when I could go, how many days I wanted and if air was available. They sent me an Email at that point and warned me that I could, I repeat, could lose it if I didn't pay for it at once. I gave them my charge # and they accepted it .

I purchased through Skyauction two vacations for Orlando at Rosen Plaza and Rosen Shingle Creek Resort. These purchases occurred on July 27 and 29, 2007. I have followed instructions and have not been able to schedule reservations. I must use both vacations by December 20, 2007, or lose my money.

For the past 3 weeks I have been watching Skyauction.com for buy-now and auctions for cruises from Honolulu. Several times I went through the process to purchase (including my Credit card #) a Category BB (balcony) cabin at the advertised purchase price total of $2500 for 2 people (this included insurance). I would notice site not available. Finally, a rep called in response to why can't I book. Said cabin was available but would cost $2952. They twice would not respond to e-mails and finally responded with $400 increase in price to book. It is still being advertised on the website at a total of $2500.50. This is truly a BAIT and SWITCH.

I bid on an auction for a seven day cruise from Seattle to Alaska, on Norwegian Cruise Lines Norwegian Pearl. There were 5 sailing dates listed with premiums for most dates. I won the auction, completed the fulfillment information for the auction and selected the August 26'th sailiing which had a premium payment (no problem with that). I then purchased my airfare on Trevelocity. The next day I receive an email that August 26 is SOLD OUT. I inqured why they would advertise for sold out sailings. Even after my auction ended, they relisted the exact same offering to other bidders, with the exact same dates advertised, knowing full well that dates are unavailable.

I won a 2 Night Stay for 2 at the Paradise Island Harbour Resort on Paradise Island thru Skyauction's Charity Auction--Caribbean Hotel Charity Auction. After the auction closed, I was informed by (via the site) that I had won the auction. But, there has been no response from Skyauction or the Caribbean Hotel Assoc as to how I book this vacation. I have sent each one of them 3-4 emails. I contacted Skyauction's support site and have received no response.