Royal Holiday Reviews

I purchased a timeshare with Royal Holiday and it was one of the worst decisions I've ever made. The resorts are nice enough but by the time to you get there, you will need it after dealing with their HORRIBLE customer service. If you want a timeshare, do yourself a big favor and don't be fooled by the nice salesperson and sales team because it is not them you have deal with to manage your travel. I've used it 3 times and each time has been a horrible experience.

As soon as you see this people coming to you with a smile, bigger that the cat of Alice in Wonderland, you better say NO, NO and NO. Don't take any, any offer from them. Before rip you off with promises beyond your reason, the salespersons will be the most agreeable, lovely, polite and tender people you will ever meet. After you sign a dark contract and submit a very substantial amount of money-requisite for their lion's slice-and them keep doing monthly payments and an annual over thousand dollars yearly fee, the reality got nothing to do with their promises and fairytales. Eagers to take you out your money, horrible customer services, lies and more lies, all the personnel dogging you and avoiding when is a matter of solving the issues.

Was told and given a booklet of hotels included and was told it was similar to the one I was staying at and everything was included and it is not. Verbal agreement was a lie and make it impossible to cancel.

What sales person sell you is not worth any hard earned money. You can find best deals by yourself beating the cost you obligated to pay them. There is only one Account executive assigned to us and that too is very slow in response. Money back is not an option after 5 days which is not enough to think because you probably be in vacation that time. They are running a scam. Don’t even say yes to go to sales meet, it’s a costly trap for a very cheap offer they might be giving you!

We punched our membership back in March 2023. We were sold on all of these great hotels and nice rooms and benefits. So far our private booker has only called us twice and can answer anything. After finally getting accepted to log into the website we realized everything we were told was not true. I have tried several different times to contact them. In our contract it says we can cancel at any time, this doesn’t seem to be true. Customer service at Royal Holiday told me we only have 5 days to cancel once we sign. We were still on holidays and not access to the site. We were insured that we can cancel anytime and states that in the contract. So since April I have been trying to cancel and they won’t let me. This was a 30k learning lessons. Don’t trust anything they say or reviews on this site. It’s all a scam. All I want is my money back. But they won’t talk to me.

My recent stay at the Royal Holiday Vacation Club’s resort of Hacienda Jurica was breathtaking, and I highly recommend it. The accommodations were large and well designed, the restaurant had delectable food, and the staff was attentive. I will use them again during my next vacation.

The La Rinconada was outstanding in every possible way. The personnel were really helpful and courteous, and the facilities were of the highest possible standard. Both the beach and the pool were incredible features of the resort.

Our family purchased a membership and completed our contractual obligation paying on time each year EVEN as our dues increased, points value decreased, quality and quantify of availability decreased. We received confirmation from RH that we met our obligation, but they want us to sign a release. What? We've done our part, and signing a release was not a part of the original agreement. Now RH is calling us asking to pay 2023 dues and threatening harassment. BUYER BEWARE!

We made My Place Zocalo our home away from home when visiting Mexico City. It served as the perfect home base for us as we enjoyed all of the activities and attractions the city has to offer. We really packed a lot into that week and left with the feeling that we could still return and discover more.

Everything was so nice and we were so taken care of. Our whole family was able to come this time and it was an awesome time had by all. We have never been able to do this before so it was well beyond simply a treat. It was a family memory that will last us a lifetime.

I gave Royal Holiday a call one day after hearing some friends talk about the program and how much they loved it. I had to do my own brand of research before feeling comfortable with this process but man am I glad I did. We went on vacation to Mexico and it was an absolute dream.

The all-inclusive Grand Park Royal in Puerto Vallarta is heaven for beach lovers. The food options abound. We got to partake in an exciting whale-watching experience. I can’t say enough good things about the experience.

We could not have imagined a more romantic setting than our own little “casita” at Las Brisas in Acapulco. It even had its own private pool. The staff respects your privacy completely but is right there with the best service when needed.

Our holiday gift to each other this year was a Royal Holiday vacation. We agreed that our stay in Mazatlán was the best present either one of received by far. It was our first time leaving the country and we had fun. We wish to visit another location when next.

The nightlife in Mexico City is AMAZING! My Place Donceles is close to some of the most iconic nightclubs and thanks to the brochures, we were able to figure out which ones to hit up first! It was an amazing experience for me.

Spending the day with my best friends was all I wanted for my birthday, so I booked us a trip to Park Royal Beach Mazatlán through Royal Holiday! Even though we all have our different ideas of fun, there was something there for everyone!

We went to Cancun and we had a blast! I have never been out of the country for a holiday, so this was my first. The club prices are so much better and the hotel gets five stars from me. The treatment you get from the personnel's are just too.

Cozumel is just gorgeous! We had a beautiful hotel and excellent service from everyone involved. It was my first visit to Mexico and I must confess I'm in love with the place and with the people. I can't wait to come back!

My hubby is an architecture freak and really appreciated the beauty of Hacienda Jurica and its stone arches. Even I was impressed with the cozy atmosphere of the old stone farmhouse their bar sits in. We were honestly so content with the many amenities the resort itself had to offer that we only made the drive to Mexico City twice.

It was my best vacation. Los Cabos was beautiful and relaxing. We loved our vacation here and can't wait to plan the next trip. This CLub let's us travel more and save more. I found a reliable company.

Just returned from a luxurious stay at Park Royal Beach Ixtapa and am writing this as the memory of the gorgeous beaches there are fresh in my mind. Being on Palmar Beach is like being in a painting. We also took the short walk to Las Escolleras plenty and indulged in our share of watersports. This destination is for sure going on our list of ones to return to.

Just returned from our stay at Galería Plaza in Veracruz and no lie, I am sitting down to write this before we are even completely done unpacking and settling in back at the homestead. This was our first Royal Holiday Vacation Club trip and we are both so glad we are members. If the rest of our vacations are anywhere near as great as this one was, we have an awful lot to look forward to.

We stayed at the Park Royal Beach all inclusive resort in Cancun and there was no running water. All they offered was that it should work in a few hours. I tried calling their service line but nobody answered.

Being right in the core of hotels in Cancun, we found our Grand Park Royal Cancun accommodations to be ideal. Vacation is the best time to do the extreme things you don’t get to experience in everyday life and Cancun is the place to do them. And we zip-lined and bungee-jumped with the best of them.

Some of the prettiest and mysterious cenotes (or sinkholes for those of you about to Google) can be explored when you stay at Grand Riviera Princess. Truly a world class resort. You’re just an hour from Cancún too.

Park Royal Beach Resort in Cancún and its white sandy beaches has been our favorite so far but we are only just beginning. It has set the benchmark quite high though. It was an awesome experience. I will be using Royal Holiday again.

This is an expression of gratitude to the great folks who worked at the hotel where we stayed during our recent Royal Holiday get away. They looked after myself and my family from the front desk to the cleaners in our room. People in those roles don't get enough credit for what they do to make holidays fun, in my opinion.

Our Royal Holiday hotel in Puerto Vallarta is a must-stay for everyone looking for a memorable vacation. It was really the most unforgettable experience of our lives thanks to them. They are fantastic! We've been with them for a long time, and they consistently exceed our expectations. They are really helpful and respond to all of our inquiries.

The staff is always a pleasure to work with, and I know that no matter who I speak with, I will receive the same response. I'm really delighted I traveled with Royal Holiday, and my family always talks about wanting to return. You can't go wrong with them over their competition because they are upfront and don't hide anything.

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Mexico is just chock-full of exciting destinations to explore and our association with Royal Holiday has us determined to eventually experience every one of them. Our recent visit to Cancun has strengthened our resolve to do this even more.

Don’t hesitate to join. The offered resorts are first class and you’re treated like family. I was skeptical about the entire vacation thing at first but I decided to give it a try and I'm happy I did. It was an awesome experience.

I’ve heard about clubs like this but had no idea one existed that provided destinations that I actually wanted to visit. Locations were so beautiful and the accommodation was top, and their prices are fair enough.

We’re a family on a budget and vacations have never been a part of what we could do. Until now. Being able to go to Cancun was absolutely amazingly beautiful. Everything from the resort itself to the staff made our vacation even better than we hoped.

Not only do you get to choose from many different destinations but also different types of places such as a hotel, villa, or even a condo. For us it changes depending on how many are with us and the vibe of the trip. I adore the versatility.

We felt completely protected the entire time we were there and were able to enjoy ourselves to the fullest. The phone call from Royal Holiday caught me off guard. They were extremely patient and helpful during the call.

When we went to Cancun this year it was gorgeous. The whole Resort had so many perks we didn't have to go out of the resort. We did but we didn't have to. The people were friendly and really nice about telling us where good places to go where to.

Love using them so I don't have to waste time on a bunch of research for different resorts and flights for my vacations to Mexico. They do all the work and I get to enjoy my vacation stress free. Several other locations I'd love to see next holiday and I'm using them.

We booked our all-inclusive trip with Royal Holiday. It was super easy and we found a really good deal too! We don't travel a lot because we're on a pretty strict budget, so when we do plan, it's nice to know companies like this exist to help you find the best deals.

We spent a wonderful week in Cozumel. It was so welcoming and a much needed break from our everyday lives. We were treated like royalty and Royal Holiday Vacation Club was always available to us for anything that we needed.

Joining Royal Holiday was without a doubt a good move for our whole entire family. We are finally able to go on vacations and enjoy ourselves in beautiful Mexico without having to save for years to make it happen.

My girlfriend and I recently returned from a Royal Holiday trip to Mexico. It was a fantastic and eye-opening event for us as a pair. The security of the resorts was one of our concerns about traveling to Mexico.

We felt completely protected the entire time we were there and were able to enjoy ourselves to the fullest. The phone call from Royal Holiday caught me off guard. They were extremely patient and helpful during the call.

I'm happy to report that Royal Holiday Vacation Club safety reviews are well underway, and the resorts are dedicated to safeguarding the safety of their guests. We felt entirely safe and secure the entire time we were there, allowing us to fully enjoy ourselves. I called Royal Holiday after doing some research on numerous vacation companies.

I was taken aback by the call I received from Royal Holiday. Throughout the call, they were incredibly patient and informative. I expected to be pressured into signing a contract with them. However, it was the opposite. This astounded me because most travel agencies are like car salesman, constantly pushing you to buy.

I have never seen a resort this beautiful in my life. We didn't have to leave the location to enjoy our time in Mexico. I am so happy with all of the facilities. And the tourist locations were great too.

Royal Holiday Vacation Club gave us the opportunity to have our honeymoon in San Jose. They treated us like absolute royalty. We have a plan to return for each and every anniversary. The price was far better than the previous company we used for vacation.

I highly recommend the RentSure program. It’s optional and worth it giving you so many more options and flexibility. I've known Royal Holiday for a few years now and the few times I'd used them they delivered.

I appreciate how much there is to do with the Royal Holiday Vacation Club. It’s such a fun way to choose an amazing vacation doing things I’ve never even thought to do. My entire family has had so much fun and we take full advantage whenever possible. Between flights, cruises, and awesome hotels you will have a blast.

You cannot imagine how many benefits there are to joining this club. We enjoyed a wonderful all-inclusive vacation to Cozumel and words cannot describe how much fun we had. It’s so rare for us to be on a family vacation and one as special as this took the cake.

If you've never seen Cozumel you're missing an experience of a lifetime. This was my second trip there and my first through Royal Holiday. I will likely book all my vacations through them going forward.

Veracruz amazed me in pictures but it was so much better in life. The team here made the experience complete by always knowing the best spots in town and helping us get to where we were going. We'll be back, but maybe we'll try Mexico City next time.

We had a great time here. I never imagined we could have so much fun here, there is so much to do. I wish I never back. We'll be booking our next vacation through Royal again, and this time around we're staying longer than we did.

With this pandemic, you might not think a vacation is feasible. That is what we thought before I found Royal Holiday. I came across them when I saw a chart showing all the safety and sanitation guidelines they are putting into their hotels.

With COVID going around I was very impressed with the amount of work and care they were putting in to keep their guests safe and decided to work with them for our vacation. At the resort the safety and sanitation was confirmed to me when I saw the hotel staff wiping and constantly cleaning.

I've gone for vacation at different places in the country but this was the first time I was going on a vacation in Mexico. The glamour and elegance blew my mind and I wouldn't hesitate visiting again. This was the best vacation ever.

We stayed at the Park Royal in Cancun with our Royal Holiday membership. It has the most pristine beaches that I have ever seen and breath-taking natural beauty. It was truly unforgettable. We plan to visit this location again during our next vacation.

Our membership with the Royal Holiday Vacation club includes family accommodations. We chose the Holiday Inn Puerto Vallarta, which offers junior suites, perfect for small families. It was the most relaxing family fun in the sun.

Royal Holiday Vacation club chooses the most beautiful destinations in Mexico. We were delighted to visit Cabo San Lucas where we spent the week exploring multiple ecosystems and attractions, as well as man-made wonders. It truly is a magical place.

I discovered some unique bonuses at the resort once we arrived. It is amazing how kind everyone was. The whole staff really went out of their way to make the whole experience wonderful. I want to book another vacation as soon as I can afford to.

We had to change the reservations a few times. It wasn't stressful though. Things were accomplished quickly each time and when we finally got to Mexico everything was so much fun. We will subsequently use Royal Holiday club again.

The hotel room wasn't ready when we got there, but the staff kept our luggage in the front until it was. We went to eat and by the time we got back they actually moved the luggage to our room and left our keys for us. It's so nice to have such friendly people at the resort.

Our reservations were exactly what we expected and so much more. The resort offered a lot of perks and everyone was so friendly. We spent days at the pool and nights enjoying the nightlife. This was perfect.

We chose Hotel Villa Tequila for our last trip. Can you guess which alcoholic beverage we like to imbibe in? Seriously though, it sits on a former tequila-producing estate. The service was fabulous and yes, we did enjoy just a bit of tequila.

Our goal is to experience each and every one of their locations in Mexico. Our latest trip took us to Cuernavaca where we stayed at Villa Bejar and toured Palacio de Cortés and Cuernavaca Cathedral. When we were not taking advantage of the sites, we were perfectly content to relax by the pool and in the spa.

Our dream vacation has been to go sailing in tropical waters. Joining the Royal Holiday Vacation Club made it possible. We spent a spectacular week at the Galeria Plaza Veracruz. We sailed the Gulf of Mexico

The Galeria Plaza Veracruz on the Veracruz Port of Mexico is breath taking. We were surrounded by tropical views while staying in the lap of luxury, having fun in the sun and the breezes. I will be using them for my next holiday.

This year we used our Royal Holiday Vacation Club membership at the Galeria Plaza Veracruz, located in Boca del Rio of Veracruz Port. It is magnificent. We sailed around the Gulf of Mexico and enjoyed the pristine beaches. It was the perfect place to unwind.

The private beach at Grand Riviera Princess on the Mexican Caribbean is to die for and where we spent most of our time. The all-inclusive package here is one of the most generous we have encountered thus far as well. And there are 8 (yes eight!) different themed restaurants right within the hotel itself. That was super for our family with very diverse tastes.

The lock-down is going away and so am I! I will be vacationing in Spain´s highest mountain at the awe-inspiring Golf del Sur, resort with lush mountains and ocean breezes. I can’t wait! It would not be possible without my membership with the Royal Holiday Vacation Club.

After what seemed like forever in practical complete lockdown our very first vacation landed us at the Marriott Tuxtla Gutiérrez. Boy did we ever need that time away and this sure was the right place to enjoy it. It was super close to so many wonderful sightseeing destinations which served to get us back out into the world again.

Our Royal Holiday membership has been a royal pleasure. It freezes our fee in hundreds of destinations in multiple countries but by far our favorite has been our recent magical stay in Cancun. This is definitely one we will repeat.

Admitted foodies that we are, my honey and I were thrilled to partake in the scrumptious gastronomy offered at Park Royal Homestay Mazatlán. When we weren’t stuffing our faces (um, I mean dining), we were loving relaxing on the exclusive beach.

I just became a part of the most amazing club that allows me to travel the world as I choose. With lock-downs coming to an end I want to travel as much as I can. Royal Holiday Vacation Club has provided the way to accomplish my dreams.

Cozumel was beautiful. We visited through the Royal Holiday resort planning system. The website was easy to navigate. We had a lot of questions though, but we could speak to a person to get the answers. It was a fantastic experience.

Cancun from a Royal Holiday Resort couldn't be more enjoyable. This is exactly where you want to vacation. The incredible people at the resort are really nice to talk to and know the area well. We'll be back.

We booked with Royal Holiday resorts and couldn't be happier. This vacation was the tops with any we've ever had. This incredible and wonderful experience was encouraged by the great staff and friendly people we met there.

I’ve stayed at a lot of hotels in my life and Grand Park Royal Cozumel was really fun. They always have some sort of activity going on you will never be bored. The room was great and we had the best view. We spent a lot of time swimming in either one of the many pools or the ocean. I became a serious water baby and then came back and enjoyed some great food.

We were right on time for whale watching season at Grand Park Royal Puerto Vallarta. That was something none of us will ever forget. They also have amazing spa services and my husband and I took full advantage while the kiddies were playing at the Kids Club. They wanted to be there all day and we sure didn’t mind.

My Place at Santo Domingo is a very cute and clean hotel. They took great care of us for our entire 5-day stay. The location is very central and there is a lot to do in the area. I can’t wait to go back.

Royal Holiday advertises one of their perks is being able to roll points into the RCI system, expanding your vacation choices. One of our three weeks we rolled into RCI is showing a Royal Holiday pending status. After 6 phone calls and 3 emails over a 4 week period, we are now being told that the week showing pending is not one of our weeks. See details below.

I had an unbelievable vacation that I booked through Royal Holiday Vacation Club. What a deal. Four of us enjoyed the amenities of the Park Royal Homestay in Los Cabos. It has the best golf course. It was great having cocktails poolside or on the palm bedecked terrace.

This club offers so many wonderful locations we struggled to pick. After getting down to Cancun we found ourselves incredibly happy with the location and amazed by how much there was to do. Customer service was top-notch.

We paid our maintenance fees last year and asked Royal Holiday to transfer 64,000 points to RCI. They agreed but never transferred the points. Called more than a dozen times. Supervisors agreed to sort this out with RCI. Spoke to Hugo on June 4 and a supervisor by the name of Maria on the same day. Was told that they will resolve the matter within an hour and a half. No one called. I called again on June 7 and spoke to Jessica; she promised that a supervisor by the name of Anna, extension ** will call or email. None of this happened. I called again the same day and spoke to Hamila? who promised that Anna will call me today. Nothing happened. I call and in each case, the supervisors and managers are at a meeting. Am at a loss. This is cheating. Am at a loss. Timeshare is a scam, but it should not be allowed.

We arrived at Bavaro Princess Punta Cana and during our first day were offered a NO PRESSURE presentation on what Royal Holiday has to offer. We reluctantly said yes as the presentation came with a gift of $100 to use at the Spa. Folks to make a long story short, this is a Time Share presentation that attempts to get you to by yearly points for $30,000 plus a yearly maintenance fee of $1,100. Do your homework, check other internet sites, this company is a scam. We listened to their 90 minutes presentation then said "NO", at which point the Manager became angry and verbally abusive. Buyer Beware!!!! You can book vacations for much less than what this bogus company is trying to sell and at a much better value.

Royal Holiday Vacation Club has the best deals on Mexico Resorts. I love the beaches and the Hotels that we are able to enjoy. Our platinum membership really gives us a bang for a buck, even though this crazy travel year.

We purchased our membership with Royalty Holiday vacations at the time we retired and it was the best thing we could have done for ourselves. We have vacationed in the most exotic places and It has never ceased to wonder and amaze.

One good thing about choosing to have our vacation with Royal Holiday Vacation Club is that the location is great for going to just about any and everything we had our interests in with special regards to all the fine restaurants!

Don’t buy into their scam of selling you a timeshare. The maintenance fees are outrageously high and rising almost every year. Almost impossible to book a trip on a short notice. The customer service is ok only if you want to pay, but any disagreements with them and they simply hang up the phone on you. If you made a mistake of buying the timeshare, impossible to cancel, unless you are willing to ruin your credit history. Horrible company!

I love this place. It is not only in a great location but the living spaces are very clean and properly maintained by a dedicated staff. What I enjoy so much more is that the showers are actually nice and hot with great water pressure. Another place we stayed at did not have that luxury!

Thanks to the wonderful customer service provided by the incredible staff at Royal Holiday Vacation Club we were able to get a great rate to the already amazing prices! We already expected great things when choosing this place but that just started us off on the right spot!

The unit we stayed in was spacious, comfortable, quiet, and clean. The outside area was a good play area for our children and the very much enjoyed that. Our check-in was awesome! It was very quick and we were on our way! I highly recommend you book with Royal Holiday Vacation Club.

We went on a cruise through Royal Vacation Club. It was amazing and fun from the first moment we arrived. And the customer service we called ahead of the vacation helped us be fully prepared. This is a great group.

The family decided to go to Mexico for 3 fun filled weeks of sun and water. We had a fabulous time. What an amazing membership to have and enjoy. I’m thrilled that we have many years to come of quality family time.

We had the best family vacation in Playa del Carmen. Royal Holiday Vacation Club has so many places to choose from and also so many dates. I’m very happy with this program. I'm very sure I will have many more trips.

I really wanted something that was in the heart of Mexico City and this fit the bill. My favorite thing was how it felt like home. It was perfect for the whole family and I cannot wait to come back. I will certainly use them again.

Ooh La La. Just got back from my Miami LA trip for a measly $68. That’s less than my hair and nail appointments. If you aren’t a member of Royal Holiday Manor you’re definitely missing out. I can’t tell you how many terrible trips I’ve been on that I’ve had half of the service for twice the price. Just the membership benefits alone makes it worth it.

I’m already from Texas and I decided to depart from Galveston honestly hands-down the best Cruise I’ve ever been on. The luxury at its finest I went on the six-night tour in the Caribbean and honestly for 1500 bucks for two people with the amount of customer service and quality amenities or quality were fantastic!

I went on the Carnival Horizon cruise leaving Miami and it was absolutely a wonderful experience, best Mai Tais in the world! Not only was it an amazing sight I’m a big foodie and to know that the meals were complementary was also a plus. And for 600 bucks I most definitely will re-experience that wonderful trip again.

Besides their wonderfully and beautifully priced vacation trip rates their membership card and program that they offer is absolutely wonderful. It’s definitely something to look into depending on what package you get. They offer you the amount of allotted countries in hotels and special promotional flights that you’re allowed to receive or attend. For example I went to London for 10 nights and it only cost me around 60,000 membership points which rack up extremely fast.

My husband, two children and I are avid travelers, so when a friend told me about the Royal Holiday Vacation Club. I had to see what all the hype was about. It was fantastic! We went on the cruise and they even offered babysitting for the kids. Very family friendly and we had lots of fun!

The Mexican Resort from Royal Holiday Vacation Club that we vacationed at have a protocol in place to protect guests from COVID. Sanitizer everywhere, temperature checks, as well as a mask policy. These were the things that made us feel safe during our stay and we felt that they cared about us.

The people at Royal Holiday Vacation Club treated us very well during our stay in Mexico. We truly didn’t want to leave. We had an From the ocean view room as well as being able to feast on the all-day delicious food and beverages! We truly escaped from reality during our time there. All of the staff attended to us like we were family.

We ended up booking with Royal Holiday Vacation Club for our much needed vacation in one of their resorts in Mexico. We found the hotel online and called to see if they had availability as we needed to relax and truly feel the all-inclusive' comfort. Our expectations were surpassed.

As soon as we checked in at Royal Holiday Vacation Club we knew we were going to have such a pleasurable and pleasing vacation experience. The first thing we did was put on our swim wear and headed over to the beach. The people working there were laid back, well-versed, and just good people to service us. I highly recommend this place!

This was a most excellent week at the resort managed by Royal Holiday Vacation Club! The people that tended to us were extremely fun and helpful! We enjoyed all sorts of amenities as well as sports activities such as water skiing. We met so many new people that are now our friends!

Multiple multiple times I’ve reached out to these people to get the complete site in English so I can complete a transfer. These people can’t seem to read to figure out what the situation is; they ask for information and then do absolutely nothing. I’ve wasted too much time and money; this is a horrible place to do any kind of business with. They should be closed.

I recently traveled to Mexico for a get-away trip. I traveled to a Royal Holiday hotel (we had points saved up from the past few years). It was nice! Honestly, nothing in particular stood out as a negative. I think the process for getting the tickets was a bit complicated so it would be nice if they could streamline that better. Otherwise, I really think they are a good company.

My boyfriend and I recently took a trip to Acapulco and it was LOVELY. As someone whose close family members are at-risk individuals to COVID, I was really happy with their Safe Guest Program they've put into place. They sanitize our room regularly, and they stayed quite vigilant with recreational areas like the poolside, the bar, and the spa (which was my favorite place). There were literally zero issues other than on the flight there, there was a kid kicking the back of my chair. Other than that, it was a flawless experience.

I think that Royal Holiday Vacation Club is a good company that obviously has a few struggles but overall does things right. My wife and I were members up until COVID hit (made it impossible to travel ANYWHERE). We enjoyed our time as members, we had some really great trips. The one thing we would improve is the time it takes to process customer service requests. When we had to cancel one of our trips last-minute, we had to wait up to a week to get the issue fully sorted out. It ended up working out, and even though it took lots of patience, I'm happy with how they handled our claim. Thanks guys.

We were offered this vacation package when we went to Punta Cana. The vacations require 6 months prior booking usually. They told us they would extend a two year contract for a free vacation in certain countries that we also got but, when we tried to use it, they said they never said that and it was expired. When we called about it to talk to a supervisor, they repeatedly hung up on us as though they had marked our number as one not to answer. Finally, during COVID we booked to use our points and got really rundown rooms that smelled like mold. I also drove by their place in Kauai and it also looked run down. I do not recommend this company.

Alright, so when I found Royal Holiday I was honestly a bit skeptical. It almost seemed TOO GOOD to be true. My sister-in-law told introduced me to the company and explained it. (She had a girlfriend whose husband was an executive in the company or something.) But it was completely legit and I'm REALLY happy with the trips that we've been able to go on. Even with COVID, I was worried that the good times would end but they've done a really great job at keeping us informed of what was happening and now cruises are back open (albeit with several safety guidelines in place). Check it out if you're looking for great experiences!

I joined as a member March 2020 on my birthday trip to Playa del Carmen! They sell you a dream and assure you their rates are the cheapest! Once I finally decided to book to Punta Cana for 4 days they where charging me $1100 dollars! When I check online Expedia, Trip advisor and even the actual hotel website was 50% cheaper than Royal Holiday's price. So what’s the point of paying $3000 dollars to use them? There is no difference, your transportation is not included, no extra perks! It’s disgusting what they do to hard working people/families! To top it off you are not allowed to cancel! Now I’m stuck in this damn contract! After telling the manager and sending them screen shots and links to the prices I was getting elsewhere they didn’t care! RUN NOW!

We had a family trip of 11 people planned to Cozumel with family and friends off 17 to 23, 2020. 6 people cancelled within 36 days or trip due to covid. Bought travel insurance through Royal Holiday. Called 9/9 to cancel. Told that we would not get money back for extra points bought to secure the rooms. Asked to speak to supervisor. Finally 9/11 spoke to supervisor. Said same thing but she cancelled the 6 people. Said we would get info in through email. 9/18 info not received. Called royal and were told that 6 people weren't cancelled. He cancelled the 6 people and sent us info. File with terrawind and they are saying 6 months to refund money. Unacceptable.

At this point in time you might not think a vacation is doable. That is what I thought before I found Royal Holiday. I came across them when I saw a chart showing all the safety and sanitation guidelines they are putting into their hotels. I was very impressed with the amount of work and care they were putting in to keep their guests safe and decided to work with them for our vacation. At the resort the safety and sanitation was confirmed to me when I saw the the hotel staff working tirelessly to keep the resort clean. We were able to have an amazing vacation experience because of them.

I have never experienced a vacation quite like what is currently necessary due to the world situation. My family and I took a vacation earlier in the year with Royal Holiday and I have to say, it was quite pleasant. We were worried about what the resort would do to make sure we were safe. They took care of the situation very well and made sure everything was safe and sanitary. The employees seemed to always be cleaning something. That made it possible for us to just enjoy ourselves and take a well needed vacation.

The best part about a Royal Holiday vacation is the staff they have on their team. The hotel staff and the Park Royal were amazing. They took care of everything for us and make the vacation one of a kind. The resort itself is beautiful and clean so that made the experience much better as well.

Due to certain restrictions on travel at the moment our trips out of the country have become nonexistent. We have a membership with Royal Holiday Vacation Club and we called them up to figure out what we could do. The staff was very friendly and understanding of the circumstances and were able to help us find a solution that would benefit both parties in the long run. I would have assumed that they would just keep us to our contract but they did not and were very willing to work with us.

My husband and I had an amazing experience when recently working with Royal Holiday. Due to travel restrictions, we are no longer allowed to travel the way we have in the past. We needed to cancel our membership with Royal Holiday while the travel bans are in place. We were able to call up Royal Holiday and they helped us to cancel without backlash or issues. They have even made it easy for us to get back to vacationing after the ban is over.

Good experiences with Royal Holiday with room, staff and service. The only negative we have is that every time we go and want to ask questions they do a hard sell to increase our points and our guests to purchase a timeshare.

Royal Holiday promised “free vacations” and upgrades at their hundreds of resorts with concierge service and travel agents to help with all the details of our 3 year vacation package. I tried to book 3 separate vacations multiple times and was ignored, disregarded, lied to and then told that my special “membership price” was twice as much as I could book myself online. I requested refunds and cancelled my contract and they continued to take out money and never answered me back. I was told my “representative is out on leave” and never called back. So I’m not entitled to services I paid for because someone is “on leave?” And there’s no one else who can help me? This company is full of lies! I am still waiting for a refund for all the services I paid for and did not receive. DONT PURCHASE A VACATION PACKAGE FROM THEM. IT'S A SCAM!

I have had the wonderful opportunity to travel around the world in my lifetime. During my travels, I have been approached by countless resorts trying to sell me on their vacation or their property. It always ends with me having to escape them as fast as I can. Recently I ran into the Royal Holiday Vacations sales team and my experience was drastically different. First of all, they were not pushy, they calmly explained who they were and what they did then asked if I had any questions they could answer. I told them my situation and they said they understood and they politely moved on. I was amazed. Straight away I looked up more information about the company as their calm demeanor sold me. Thank you for training your team right!

I had been researching for a while on how to do a vacation in Mexico. After coming in contact with Royal Holiday it completely made our trip. They were extremely detailed, friendly and helpful. They helped us figure out where to stay, what to do, where to eat and all that kind of stuff. I can't stop saying enough good things about them especially their customer service. I am already looking forward to working with them again.

We were contacted by Royal Holiday to join their program. Basically they sell vacations. The sales rep was very friendly and went out of his way to answer all of our questions. We decided to try it out to see if we couldn't get down to Mexico for cheaper than we have in the past. Overall the experience was wonderful and we have recommended them to our friends.

We own three timeshares, one of them is with Royal Holiday (we are satisfied with the other two timeshare companies). We have owned the timeshare with Royal Holiday for about 10 years. Without a doubt this is absolutely the worst experience we have had dealing with a timeshare company. We originally bought this timeshare because we vacationed in the Bahamas and at the time Royal Holiday had a wonderful timeshare there. They got rid of the timeshare the next year and we were told every year we called they were working on buying another property there. To date this HAS NOT happened. We have tried to find other destinations that matched our schedules. Have been unsuccessful in finding anything we want. How sad we have paid annual fees and get nothing in return. This company could care less about honoring their part of the contract. Would never recommend using this company to anyone!

The rep met us outside our building upon arrival and introduced himself as our concierge. That was at least misleading. In our next meeting he offered to put internet on my wife's phone (actually only added it to his personal hotspot). Internet disappeared as soon as he did. Said he would send the Sunwing rep to meet us because his presentation would prevent us from attending orientation session. Lie. Promised he would make our dinner reservations for us. Lie. All this to win our trust, which he did at first. I hate being lied to. At one point, he said he lost a two year old son in a drowning accident. If that was true, I am truly sorry but if it was another lie....SHAME ON YOU!

Run far and run fast when you see these people coming. Nothing they promise you is true. When you get your contract and you question things they reassure you this is company policy and then when you try and collect on the promises you're told, "We’re not responsible for what our sales team says."

Royal Holiday is just amazing! We have been with them for quite some time now and they just exceed our expectations every time. They are extremely helpful and answer all our questions. The staff is always so great to work with and I know that I can talk to anyone and they will give me the same answer. I am so glad that I went with Royal Holiday and my family always talks about how they want to go back. You cannot go wrong with choosing them over other competitors because they are straightforward and have no hidden fees or sales.

It is amazing the difference two people can have when dealing with the same company. My experience with Royal Holiday was one filled with honesty and integrity. I have not signed up for their service as of right now but I can tell you that I dealt with a young man who was straightforward and honest with me. I contacted Royal Holiday when I ran across them looking for an all-inclusive vacation to Mexico. It is my wife's dream to visit the indigenous ruins in the Yucatan peninsula. I thought it might be a good surprise to book us a vacation in that neck of the woods.

It is refreshing to find a company that does exactly what they say they will. No hidden fees, no sketchy sales tactics. I contacted Royal Holiday after my friend told us about their most recent vacation. When I contacted Royal Holiday the sales representative gave us all the information that we would need and explained to us exactly how the program worked. We read the contract and the representative explained any part of the contract that we didn't understand. As long as we read the contract there was no way not to know what we were getting ourselves into. I have dealt with many companies in the past who lie and cheat to make sales. Royal Holiday was not one of them and even without us having gone on our first vacation, this honesty proves to me that we are in good hands.

I was so impressed with the Hotel Staff during our most recent stay at the Royal Holiday Resort that I had to come on here and explain why they were so impressive. My son is disabled and often has a very hard time traveling with us when we go on vacation. When we decided that it was time for us to have a vacation outside of the country I worried about how he would be able to enjoy the vacation with us. We ended up using our travel points with Royal Holiday and booking a vacation to Mexico. When we arrived the hotel had sent a van to the airport to pick us up. We had informed them beforehand that we would need assistance to get to the hotel. The driver who picked us up knew everything about the local attractions and even helped us to find activities that our son could do.

We have been members with Royal Holiday for quite some time now. We have gone on a multitude of vacations and have always had an amazing time. Recently we had a vacation planned for Christmas to go to Cancun. We were very excited to enjoy the beaches of Cancun instead of the snow. Unfortunately my husband had an accident which has since changed those plans until he can get better. We were worried that we would not be able to cancel our vacation and reschedule it for another time.

Recently my husband and I went on a wonderful vacation to Cancun. We were able to do this through a company we found online called Royal Holiday. They had us pay for points that we could then put towards a vacation. When we were researching the company we ended up calling them because we had a few questions on how the points worked. We were connected with a young lady who was absolutely wonderful. She explained to us that our points would add up until we were able to afford our dream vacation. In the end we sign up and haven't looked back since. It is people like her that keep a business around.

I wanted to take a moment to thank the wonderful people at the hotel that we stayed in on our most recent Royal Holiday vacation. From the front end staff to the maids in our room they took care of myself and my family. I don't think people in those positions get enough credit for what they do to make vacations enjoyable. I would highly recommend the Royal Holiday hotel in Puerto Vallarta to anyone looking to go on an amazing vacation. They truly made it the best time of our lives.

Like any good sales person, the point is to sell the product. When approached by Royal Holiday Vacations in the Dominican Republic this Sept, we were given coffee and smiles galore. All the while, I felt like they just wouldn't take no for an answer. Let's not forget all the promises of discounts and free vacations if we signed up right away. Upon our return home, we did some research and realized we had really gotten ourselves into a bad situation. A 30 year contract with no way to cancel! I placed a call to the legal representative and she offered us a lower points package, which we declined. I was polite while letting her know that we had decided to cancel immediately and that we understood that any money paid to date would be lost ($7000+ Canadian).

My wife and I were approached in a Mexican airport during vacation to buy a 4 day 3 night in a resort of our choice, and all we had to do is pay that amount $180.00 and schedule our stay within a year. Three weeks later I read the small letters on the paper I signed to find out that I had to attend a 90 minute presentation as part of the promotion. I called a month later to make our so call promotional reservation in Puerto Vallarta to learn that at check in, I had to pay another 180.00 dollars in fees.

We have a special needs child who needs extra attention in daily activities. This goes two fold for when we are traveling as a family. It had gotten to the point where we dreaded planning vacations for ourselves because we were so worried about our child. This is where Royal Holiday comes in. We were desperate and called up Royal Holiday to see what they could do for us with our situation. The customer service rep was able to answer every single one of our questions and put our minds at ease. We decided to try them out. When we got to the resort the staff was able to help us and we ended up having an amazing vacation. Our child also had fun and was able to experience something new. We cannot thank Royal Holiday more for the support that they gave us.

We had signed up for Royal Holiday at the beginning of last year and then forgot that we had it. So during that whole time period we had been gaining travel points. Royal Holiday contacted us a month ago and told us that we had gained a lot of points and we could use them for a vacation. At the time work was stressful and we needed to get away so we jumped at the chance. I am impressed with Royal Holiday for calling us and telling us that we were signed up and gaining points. Most businesses would just cash in with the money and not bother to help the customer. It is for that reason I am so happy with Royal Holiday.

Dont fall for them. It has been but a waste of time and money since we bought the timeshare, everything is not what they said it would be, the value of my points keeps shrinking and doesn't get us much with RCI.

Before joining Royal Holiday we did our research on costs of vacations to various Royal Holiday vacation spots. We then were able to compare that with what Royal Holiday was offering us to see if there was a benefit in joining their vacation club. The difference was quite substantial in favor of Royal Holiday and it prompted us to join. Now we are able to use our points that we gain and travel to almost anywhere in the world using one of their resorts. The point system is amazing and helps even the poorest customer have a 5 star experience. We are very impressed with them and their willingness to help us see the world.

We have been with them over 5 years and have never been able to find a trip with them that our points cover. Not even the supposedly free trips they con you in with to get you to sign up. You can buy any of their trips cheaper via online or travel agent. We were scammed out of our money and you can't get a penny of it back. So they make their money by scam! I wish there was something that could be done to stop them. You can try emailing or calling supervisors etc. As soon as they can't answer your questions they stop communicating with you or hang up on you. Do yourself a favor. RUN AWAY from ROYAL HOLIDAY.

We had a family emergency that made us change our plans for our vacation. We had to call up Royal Holiday and try to change our departure date. When we first called we were not optimistic that they would be able to help us. We thought that we would lose our money. Thankfully this was not the case, in fact we experienced the opposite. Royal Holiday was very understanding and helped us to move the date of our vacation to a more appropriate time. There were no fees or consequences. They talk us through the problems and helped us without much problem. I was very impressed and will continue to use them due to their amazing customer service.

We had an issue with our credit card in May where the card was double charged for our membership. We contacted Royal Holiday right away so that we could get our money back. The lady on the phone was very helpful. She checked our account and saw the problem (it was a renewal issue) and immediately refunded our money back to us. It impressed me that they would be so kind and work with us to solve this issue.

My husband and I had the opportunity recently to take a trip to Mexico using Royal Holiday. The experience was quite wonderful and enlightening for us as a couple. One thing that we were worried about traveling to Mexico was the safety of the resorts. I am happy to report that Royal Holiday Vacation Club safety reviews are in full effect and that the resorts are taking the safety of their guests very seriously. The whole time we were there we felt secure and were able to enjoy ourselves to the fullest.

Being from Mexico the Royal Holiday Vacation Club does a good job on helping us locals out in the towns that they have resorts. When they first built in town they provided jobs for us and gave us a chance to grow as a town. I have also had the opportunity to tour the resort and it is very nice. I am thankful for them in my town and giving my friends and family a place to make a living. What a wonderful group of people giving back to the community.

We were referred to this company by a family friend. They had recently taken a vacation to the southern part of Mexico. My husband and I were very skeptical when they started to tell us about the amazing experience that they had on their trip. But them being good friends and us trusting them we decided to check out the company. We called them up and spoke to a wonderful young man. He explained what it was that his company did and how it could benefit us. My husband asked many question to see if this truly was a good deal for us. The young man went above and beyond to show us why it would benefit us. At the end we felt much more confident in the company.

Our close friends recommended this company to us to use for our next vacation. They raved about them and how much they loved to use them. I was highly skeptical. When I looked up reviews online they were mixed. But I trust our friends and in the end decided to try them out. I was really worried about the price at first. Is that truly worth it? I was undecided about that the whole time we planned up until we arrived at the resort. The price is reflected by the amazing customer service we received at the resort. They did everything possible to make our vacation one of a kind and as stress free as possible. This is truly where the value of Royal Holiday comes in.

I called up Royal Holiday after doing some research on various travel companies. I wanted to find a place that would treat myself and my family right when we wanted to go on a family vacation. I was quite surprised with the call that I had with Royal Holiday. They were very understanding and informative to me the entire call. I thought for sure that I would feel pushed into a contract with them. It was the opposite however. They told me to take my time and to come back if I decided they would be the best fit for me. This amazed me, most travel companies are like car salesmen, pushy all of the way.

This company entices you to sign up long term contract by being nice and fuzzy the first time around. If you are at a resort on your own and in a “holiday mood”, that is when you are vulnerable and Royal Holiday salespeople will promise you the sun. DO NOT SIGN! You have no time to read and digest the misrepresentation in their contract while on the beach. If you have signed-up, you are in for nightmarish 5 years. The points you accumulate yearly by paying monthly fees of ($245x12) + $520 annual fee, which is $3,540 will not buy you decent annual vacation. You will be required to buy additional points to make it happen. For less than $2,500, you can buy equivalent vacations from much more decent companies like Expedia, etc. Even more annoying is the customer service which is designed to frustrated you and hang-up and abandon the whole idea of dealing with them.

Royal Holiday Vacation Club is NOT worth the cost. My membership fee was $3,900 back in 2001. My annual maintenance fee started at $265 and is currently $435. I only get 5,000 points per year. The points do not rollover from year to year. The number of credits to stay in one of their approved resorts for a week averages over 35,000 points. You must purchase the remaining points to book a stay. I highly recommend you NOT purchase their product. Instead, take the thousands of dollars it will cost you to be a member and go on a great vacation!

Royal Holiday is a leader when it comes to customer service and it shows. When I booked with them I instantly noticed the amazing service that they provide. I was very impressed from start to finish about the service they were providing me and my family. We loved our vacation and they were a very large part of that good experience.

I had a great experience when it came to working with Royal Holiday. At first I wasn't sure when speaking to them how my experience would go. I was very reserved and did not want to be taken advantage of. Because of that I spent many hours researching and preparing myself to talk to them. I am happy to report that they did me justice and provided me with the support that they are becoming known for. They answered all of my questions in a kind and informative way. I was very pleased.

One of my friends told me that I should check out Royal Holiday so I decided to take their advice. I called up the company and asked them to sell the service to me. I was so impressed that I signed up right away! The first thing I have to say is that they are very kind. That is refreshing coming from a salesperson. Most salespeople are pushy and get out of line. Secondly they were very intelligent. They knew the answer to all of my questions and they provided a thorough answer. Lastly they explained the program in a way that helped me to realize the benefit. Besides just price there are many other things that go into a vacation. Things like planning, flights, hotels, location, staff, etc. They checked off the boxes in all of these categories and more. I was impressed.

I grew up in an area far from the ocean. The closest thing I have ever see to the ocean is a lake. That is why when we took a family vacation to Puerto Vallarta through Royal Holiday I was blown away. I had never seen something so blue and so vast. Just staring at the ocean you could get lost in how big it was. The beach was really fun too. I got to build sand castles for the first time ever! It was kinda dinky but it was still fun. I absolutely loved this vacation and it was truly life changing for me. I just wanted to thank Royal Holiday for giving me that.

My family and I just had the most amazing vacation ever booked through Royal Holiday Vacation Club. We were able to go to Cancun! I am still giddy with excitement over how much fun we had! In my opinion the vacation was well worth the price that we spent to book it through Royal Holiday! They were very kind to us, they helped us each step of the way and made sure that we knew exactly what was going to happen. Once we got everything squared away with them we started our adventure! Let me tell you Cancun is beautiful. The water was extremely clear, we got to lounge on the beach all day. One of the days we decided to go explore inland more and it is so green! I don't think I have ever seen so much green in one place. Definitely a dream vacation!

After reading through these reviews on this website about whether or not Royal Holiday is a good deal or not and I want to give my down to earth, honest opinion. To start things off it is quite insulting to say that every person in the United States cannot do math. I agree that there are some that cannot but in reality it is prejudice to say that everyone can't. I am not even from the United States and I know that people there can do math! There are a few things to consider when booking a vacation, you need to think about location, flights, food, activities, and convenience.

We’re Royal Holiday members since 2011. At the beginning of every year we try to book our vacation for 2 adults. Same happened this year too. Rep Ana ** gave us over the phone a price $2,648.45 for Bavaro Princess resort in Punta Cana. To estimate total cost for this reservation we have to count our $460 annual fee which gives us 5000 points towards vacation every year and $267 cost per every year of our 30 years contract. Adding all these numbers for this 2019 booking bring us to $3,375.45 ($2,648.45 + $460 + $267 = $3,375.45).

Fee up every year and they automatically charge $2 as a "voluntary" contribution. I have tried for days to reach customer service and get a busy signal. Trying to pay online, will only let their total show and require reading terms and conditions which is not accessible. We bought in at Bronze level which is worth a Holiday Inn Express room in their Cancun Park Royal. Would not provide a coffee pot for the room. Small pool, average food, lame entertainment. Lots of pressure to upgrade. Worst deal I ever made and deeply regret it. You can do a lot better elsewhere. This has no value once you buy it and you would have to hate anyone you gave it to.

I was not sure about Royal Holiday when I first contacted them. They seemed nice and all but it was scary to try something like them. We decided to book a trip with them to Cancun to see how it was. Let's start with the booking process. We went online and called our account representative and they helped us pick out a vacation. We decided to go with Cancun because it was somewhere we had been before and we were more comfortable with it. We got down to Mexico and the airline told us that our luggage hadn't arrived yet. That was no good, but they said they would send it to our hotel. Royal Holiday called us the minute that it arrived at the hotel and we were able to pick it up without any problems. That was very impressive to me. I was scared we would be stuck in Mexico without luggage but they helped us get our luggage back. The resort was very nice. It seemed clean and the staff were welcoming.

Royal Holiday is the cheapest way to travel anywhere in the world. They give great discounts on resorts in Mexico, Argentina, Europe, Egypt, etc. We have gone on quite a few to Mexico and one to Egypt and every time we were able to go without breaking the bank. They were extremely helpful and explaining how the membership works and they have always been honest and upfront with us. We will never vacation with anyone else after the amazing customer service we have received at Royal Holiday.

I contacted Royal Holiday on March 1, 2019 to book vacation at Park Royal Cancun on Dec 25, 2019 - Jan 1, 2020 for 2 adults. I spoke with rep Astrid. After applying my account credit she gave me additional cost for this vacation. It was additional $2,075.00 USD. Plus, for 2019 I have already paid my $460 annual fee to Royal Holiday. Also, I have to take in consideration average cost per year for life of my contract. It is another $267 every year. All these numbers are my total cost for this 2019 vacation: $2,075 + $460 + $267 = $2,802.

Pls stay away from them, they charged 25000 US dollars when we sign up and they are still taking 900 US dollars every year, whenever we try to book vacation with them, the same rate we were getting from outside rather sometimes their rates are more. We have wasted so much of our time and hard earned money with them, somebody should tell us what should we do.

If you are looking for a truly amazing vacation then look no further. Royal Holiday Vacation Club is the kind of vacation that will knock your socks off! Everything from the amazing locations to the world-class customer service will astound you. I know it did for me. We have never once had a problem with our agreement or vacation. I don't think these people know how to be dishonest. They are by far the most amazing vacation company out there!

We have been using Royal Holiday for our vacation needs for quite some time now. They have always been upfront with us and very honest. They take out our payments exactly when they say they will and are constantly in contact with us to make sure we are receiving the best service available. I have never ever been charged for something I shouldn't have been charged for and they are always the first to notify me if there is a problem. You cannot find that kind of honesty in other travel companies. I recommend Royal Holiday Vacation Club to anyone wanting an amazing vacation and a company that will take care of them.

Royal Holiday Vacation Club has been extremely upfront and honest the entire time we have dealt with them. When we signed up for our vacation they told us exactly how things were going to take place and exactly how much we were going to be charged. We had to change our cards at one point and they were very understanding and helped us change our payment method without an issue. I am extremely impressed with their honesty and straightforwardness. They make their term's very easy to understand and should be clear to anyone reading them. I have had the time of my life every vacation I have tried and will continue using them in the future.

Purchased the credits in August 2018 at Bavaro Princess in Punta Cana DR. Everything went well and I have been making payments every month. This month the annual membership is due and they withdrew $1237 from my checking account without my permission. The only reason they have my debit card information is because I used that card when I made the initial purchase in August. They were never authorized to have this account on file. In fact they told me that it was removed after the purchase. This is very unfair, this is fraud and I will not have it. I already file a fraud complaint with my bank and I will be speaking to a lawyer. You can not treat people like this, this is not the way to do business. Stay away from Royal Holiday. They are dishonest.

This time of year my family and I like to travel somewhere warm for the winter. We often take a trip to Cancun or to the Bahamas. This year we decided maybe it was time to join a travel club since we did this every year. A travel club could save us money and help with the planning in general. We finally decided to go with Royal Holiday Vacation Club and we were not disappointed. Everything was taken care of for us and the service was exceptional. We are very pleased with Royal Holiday and look forward to using them for years to come.

Royal Holiday Vacation Club provided my family and I a very enjoyable vacation. We called up Royal Holiday and they were very helpful in creating our vacation experience. The resort was nice and the staff was friendly. We recommend Royal Holiday to anyone who is looking for a good vacation.

In 2008 I upgraded my Royal Holiday Membership by transferring from my home resort in Nassau to Bavaro Princess in Punta Cana. The agreement was that I could stay at the resort at any time on a space available basis and pay the all inclusive rate without using my points. When I tried to book for 2019 I was told that the all inclusive rate is 50% higher if my points were not used. My certificate clearly states that I would only pay the all inclusive rate for that time of year. Royal Holiday is stating that there are two levels of all inclusive rates. One if you use points and other if you do not. I asked where such a rule is published but was told that this rule is not for members (really). At any rate my agreement clearly states that I would pay the all inclusive rate then in effect (not one that is 50% higher). At this point they are refusing my reservation request which is totally contravening my written agreement. Anybody else had this experience?

Let's just say I went a little overboard with my wedding budget. So, when it came to my honeymoon quickly approaching I was getting pretty worried about having a honeymoon that my husband and I would remember. Royal Holiday was recommended to us by our wedding planner and I cannot thank her enough. Not only was my wedding amazing... so was our honeymoon. Thanks, Royal Holiday!

Very happy with Royal Holiday. Royal Holiday Vacation Club is great for all-inclusive resort holidays. I was incredibly pleased with their services, which included helping me find the right Bahamas resort for my family vacation. They even assisted me with getting the best resort hotel rates, along with flight booking and a myriad of amenities. I highly recommend joining the Royal Holiday Vacation Club today!

Royal Holiday was not our first choice for a vacation... until we experienced it for ourselves. We don't get a chance to get away much but we knew that we wanted to for our 25th anniversary. Since we don't get away much, Royal Holiday really made it easy getting us where we wanted to go and finding us the perfect cruise to make our special day once in a lifetime.

When you are looking for somewhere to go on a holiday, look no further than Royal Holiday to find the information that you need to pick a wonderful location. Whether you are staying close to home or wanting to travel across the world, they have a destination that should suit your needs.

I joined Royal Holiday vacation club last year to save money, and it was a great decision, especially when there's four of us. We stayed at the Citadines in London - right near Trafalgar Square, and within easy reach of everything. Booking process was easy and customer service excellent - well recommended.

Updated on 01/01/2020: I have been trying to cancel the contract since I first tried to use the service and was told much of the "perks" we were sold on during the sales pitch were not valid. I have secured the services of a company to help me. We have sent numerous emails and certified letters with no response... I mean none. We had financed the $8000 deposit on the credit card they promoted. We made the last payment and received our first monthly invoice which we promptly ignored and voila! We get a phone call. We are in dispute with the BBB now. Royal Holiday cited fine print in the contract that states basically any verbal or WRITTEN promises made by the sales representative will not be honored. Yet another deceptive practice uncovered during this trying situation. Best to keep away from this company.

This program is really a scam. Yes you get credits but these do not increase unless you upgrade your plan. However, every year the maintenance fees are higher and higher. I began my "vacational plan" with Royal Holiday way back in 2008. Maintenance fees were $415.00 per year. I just received my 2019 maintenance invoice and it is up to $1,172.00 even if you do not use your credits. Problem is you are stuck with this maintenance fee and increases for the rest of your life. If anyone knows a way to get out of this inferno, pls let me know.

Having a large family it's tough to find vacation experiences that make a lot of sense to keep everybody happy. Living in the Celebration area and already having Disney World at our fingertips we wanted to try something new and different. That's when we found out about the cruise offerings from the Royal Holiday club. We ended up having all you could eat buffets on the cruise, no unneeded added expenses and then went to some of the most beautiful islands and beaches we've been to in the Caribbean. The price was comparable to us going to a resort on the gulf coast of Florida. We have some family photos that we can share if you care to see photos from the cruise.

We originally signed up for Royal Holiday without knowing what it was like, but were pleasantly surprised to find a very wide selection of lodgings available in our price range. RH lists a number of resorts that are somewhat off the beaten path, which makes every vacation feel like an adventure. We've visited four destinations in the last two years, and all of the resorts have had open dates that worked with our schedule.

I am filling this complaint about Royals Club International (TRC vacations) as they have sold me their tour package giving me completely wrong information. Below I am mentioning the complete details about this scam. On 03/06/2018, I have received a call from this Royals Club International and they have told me that they are inviting me and my wife to their seminar where they will give me some inform me about their company and packages and after that, they will offer some free tour coupons.

Promised so much and nothing but disappointment. Trying to use your points that end up costing way more than any airline holiday package, is almost impossible to do. Navigating their website is not possible. Maintenance fees increase more than actual inflation. You are stuck unable to ever use the points that you pay tens of thousands for. Customer service is awful. They are a scam preying on holiday goers and honeymooners.

I can't believe we got suckered into this. Terrible site, horrible service. Excellent lawyers to lock you in. So many hidden fees and you have to pay until you are dead. #royalholidayscam #royalholiday #timesharetrap #saveyourmoney

The credit system is pretty easy to use. You get a certain amount of credits each year and they roll over, you can bank them for your next trip, which is nice. I wasn’t expecting my credits to actually transfer without a fight, but it was really easy to get my credits applied to my next vacation. They didn’t even give me trouble over the phone, which was great and unexpected since usually customer service people are not that helpful. I don’t always have time to go on vacation every year due to my work, so I was doubtful about whether or not a membership like this would work. It’s been pretty good so far, a few years back I took a trip to Mexico City, which I’d always wanted to see. I can’t go this year because of work but I’m excited to hold onto my credits for an even better trip next year.

Once my kids left home my husband and I pretty much gave up on the idea of taking vacations. What’s the point? I’m starting to see the error of my ways. Royal Holiday was recommended to me by a friend who’s always darting off to some exotic location and I figured I might as well give it a try. In the past two years, we went to a beautiful resort in Rio and took a short “staycation” here in San Francisco. I had my doubts about what the rooms were going to be like but they weren’t cheap looking or overly touristy. Both times the lodgings were wonderful and I had no complaints. It made me remember how nice it was to take vacations before the kids came along. I felt truly relaxed for the first time in ages. I can’t wait to start planning my next trip: Maybe Italy?

I’m seriously impressed with the customer service. I was trying to book a hotel for a week and I got a little confused about the dates, so I called them up and got someone who was really well-informed and walked me through it. I didn’t know a ton about Royal Holiday since I got my membership as a gift from my sister (who wants us all to take more family vacations together.) The woman on the phone laid it out for me: Me and my family can basically go wherever we want for a non-competitive rate, which is great. We’re looking at places to head out for our first ever family vacation next year since my sister and I were kids, and I have to say, I’m getting kind of excited. I’m glad my sister did this: It’s something I would have never thought to do for the family.

Ronald ** here and I bought the timeshare package in May of 2018 and changed my mind after reviewing experiences others had about where to go this summer. We went on a cruise instead and the family loved it. Also because my family is 6 people it's hard to find affordable vacation packages. Originally they told me I can use couch until my little one is 6 years old, and I thought to myself, well, it's fine, but after trying to do reservations online, I decided the price was affordable enough to book extra rooms. The contracts are tight but after reviewing them it's a really good deal compared to other travel offers we receive.

I bought the timeshare in Dec 2017 and change my mind after reviewing the posts of other's experience. Also because my family is of 5 members and the majority of their rooms are limited to 4, originally they told me I can use couch until my little one is 12 years old, and I thought to myself, well, it's fine, but after trying to do reservations online, this is not achievable, so I have to either upgrade my room or book 2 rooms, both options means paying more. I've filed a dispute claim through my credit card since RH is not accepting my cancellation. I have ruled clause # 10 where it's stated that contract may be extemporaneously terminated by purchaser. Thinking on involving Profeco now. Does anyone has experience with Profeco? Thanks.

My husband and I bought from Royal Holiday on Oct.20, 2006. We paid 8,520.00. We had paid annual fees since then. I have small dogs that I do not like to leave behind. None of the properties accept dogs, so I really don't enjoy my trips. We are both 70 and we need to find properties that are not all inclusive and in locations that are impacted by a lot of tourists or not close to the amenities that we prefer. I contacted the resort and I told them that I want to cancel my membership and they told me that it was impossible. I sent them several emails but the answer was always negative.

The company and I have reached an agreement with my satisfaction. The company is willing to hear my complaints and help to resolve the issue to full scale. I appreciate ConsumerAffairs' help to reach the company.

RH has been great for our family. I like all-inclusive cruises so I don’t really have to plan anything and there’s lots of activities for the kids. My husband wanted to visit Europe, which we managed to pull off as a getaway for just the two of us. Then we sent our two older ones to summer camp. The people are so nice, the resorts have all been great, and there are so many places to visit with an RH membership. Love it!

I have to say, I haven’t always gotten my way with Royal Holiday. Even though I read reviews that said you had to book early, I had to learn my lesson the hard way. One thing I will say is that the people I’ve dealt with have been unfailingly polite and always tried to help me out. When I couldn’t get the location I wanted for my dates, the woman I talked to offered to help me find available destinations similar to the one I missed out on. That’s some great customer service right there.

My business really took off last year and I wasn’t able to get away for any travel, which sucked because of course, I already paid for my credits with Royal Holiday. I was worried I’d just lose the credits, but the company told me I had options to roll them over to the following year or even “rent” them to other travelers and have the cash applied to my account. This was a huge relief and I have to say, I’m really pleased that there are multiple options if I can’t use my credits.

There’s no better way to see the world than with Royal Holiday Vacation Club, but you should really get the highest tier of membership if you can, so you can go anywhere. I’ve been all over Europe – France, Rome, London. I’ve been to beaches in the Caribbean and South America. I’ve been to Whistler and the Kona Coast. With the Royal level membership you can do a big trip or multiple smaller trips each year. If you love to travel and try out new places, you have to get the Royal membership.

Just wanted to write a quick note about my first travel experience as a Royal Holiday member. Sadly, I was not able to book my vacation of choice. I called in to check dates, but the lady confirmed they were booked up. She recommended other locations I might like that would probably still have openings available, so I ended up booking a trip to Costa del Sol instead of the Caribbean. It was AMAZING, and I never would have gone if my first choice was available. Now I know to book early, but I’m also going to keep trying new places, too. Thanks Royal Holiday!

Just returned from a trip to Kauai, HI where we stayed at The Cliffs Club. It took forever to book, I kept having to wait and check for available dates that matched my vacation time, but we finally worked it out and it was everything I hoped for! The location is just gorgeous, with incredible views of the ocean on one side and mountains on the other. There are pools and tennis courts on-site and golfing nearby, although I leave that to my hubby. Off-site are lots of activities - we ended up doing hiking and snorkeling. For anyone thinking of going, this is a dream vacation in an absolutely beautiful spot!

I’ve never had trouble booking my trips through Royal Holiday, although I’ve always booked well in advance, and everyone I’ve spoken to over the phone, by email, or at destinations has been gracious and accommodating. I’ve been to several destinations now in Mexico, Europe, Canada, and the U.S. and recently booked a cruise using my points, and I have absolutely no complaints. The rates are affordable compared to what you might pay booking piecemeal and a lot of locations offer all-inclusive options so you don’t even have to worry about finding restaurants. I’m very happy with the service.

I love everything about being a Royal Holiday member! I joined a few years ago when I was single and actually met my husband on a trip to Cancun when we were staying at the same resort, if you can believe it! So, aside from the fact that Royal Holiday led me to my future husband, I have been able to travel all over the world and stay at great properties in cities I might never have visited otherwise, or that I might have paid a ton for if staying at a regular hotel.

I signed a contract with Royal Holiday on Jan 2017 and sent an email within my 5 day period to cancel but they did not accept my cancellation. After multiple phone calls and messages left no one answered or called me back. I could not afford to pay them anymore and they sent it off to collections saying I owe them 12 thousand dollars. I had never used their services or went on vacation. I felt Royal Holiday was acting bad faith and taking advantage of those like myself. I Hired Mexican Timeshare Solutions a lawyer’s firm and they get my contract cancellation in 3 months.

I am a member of this lying company. They prey on honest people who take vacations and seem to have a noble heart. They are so hungry for my money and will promise anything to convince you. They will pressure you until you fall. Once you’re a member they give you the worst customer service. Any vacation you take they will continue to pressure you to upgrade. They are the devil themselves. I’m in the process of getting rid of them through an attorney and I’m proud to say I have ruined quite a few of their memberships by talking to prospects they prey on while I vacation. This people should go to jail for how dishonest they are and how they steal money of hard working people.

I still have 11 years left on the 30 year membership I purchased and every year when I go to use my points it is the most frustrating and upsetting experience. The locations are average or below... No locations are excellent (like the one where they set up their sales office to suck you into buying). Their staff is very friendly and polite so I have no complaints with the service but it is the policies they uphold that is the issue. I could go on forever with issues about the misleading information provided when you purchase compared to reality. If you don't book early in the year there is nothing available when you try to book. Trust me... STAY AWAY!

I went down to Mexico and had such a great time. The food was delicious. Actually it was incredible. The Mexican food in Mexico is not like it is in the USA. Totally unique and excellent service with an extremely low cost when I looked at the total trip expenses in the end. Really great stuff and the people from Royal Holiday are truly amazing.