Royal Holiday Reviews

This timeshare experience has been nothing short of a nightmare. I've found myself in a relentless and frustrating struggle to untangle myself, only to encounter resistance at every turn. I'm at my wit's end. All I desire is to be free from this timeshare so I can move on peacefully. The responses, when they do reply, have been dismissive and unhelpful. I hope this highlights the company's treatment of its members.

We are writing to express our distressing experience with Royal Holiday Vacation Club, a timeshare company that has significantly strained our finances and well-being. As retired military veterans, we value integrity and trust, which we found lacking in our dealings with them. Initially attracted by promises of luxury and hassle-free vacations, we faced poorly maintained facilities and false assurances of upgrades. Despite purchasing additional points for a "platinum level" experience, we received no benefits, only confusion and empty promises. The deteriorating condition of the facilities and lack of support have left us disillusioned and unable to trust vacation plans. This timeshare's emotional, financial, and physical toll has compelled us to file this complaint, seeking transparent practices and accountability.

RUN.... RUN AWAY quickly. Do not join - do NOT sign anything! It is all a lie. Not worth your money or time. We are stuck in a 30 year contract. What you see at the nice resort is not what you get for real. Places are not great. VERY old and outdated. And you can book them cheaper on your own typically! We are 22 years into our contract, and just as unhappy now as the first year. DO NOT BE FOOLED. We had a trip for later in October, to go the Lake Lure mountain area in NC, which was devastated by the hurricane recently. I have had to fight to get that cancelled, with no charge, and rebooked to myrtle beach. Took me 12 days! And now they will NOT roll over what points I am not using now. Myrtle beach is way cheaper.

Hurricane Helene was developing on the last day of our trip & Cancun was on Red Alert, meaning no one can come in or out of Cancun. Our flight was cancelled. We are Royal Holiday members (Royal Tier) and used credits for this trip. The reception tried to charge us and extra $240 Per person for one night (Total 480). They said in order to use credits we have to go through members services. All the staff from member services were not in as they were told to stay home because of the Hurricane & Red Alert. They said we can try to book on the app, however, the app does not allow booking (when you try to pick the dates on the app, the dates will not populate, I attempted to use my phone, my lap top and tablet). It took hours to get in touch with Royal Holiday through phone, the phone kept getting disconnected, and no one bothered to call back.

Sales pitch was a scam, they made statements that were untrue and when the paperwork was sent completely different from what we were told. They took a whole day out of a family vacation. I have talked to their customer service staff and regardless of my dissatisfaction would not cancel the membership. This should be illegal and is a scam. I will not be paying any fees to them ever. I will contact them every chance I get to get membership cancelled. If legal avenues are available they will be used. We paid thousands and never used them due to the false statements and promises.

I was fooled and signed a 3 years contract, there is no way to cancel it. Lot of information I got from the sales person wasn't true, but the fine prints in the contract always give them the right to change all their promises. Don't waste your time, avoid them and enjoy your vacation. Even if you don't sign you still going to lose at least 1 day from your vacation listing, false promises.

Save your time and enjoy your vacation,, They tell you 90 minutes and wasted our 5 hours of vacation trying to scam us and sell you “vacation package”. It’s just another name for time share… We told them once they give us a price that we’re not interested and would like to leave, I even try to ask for more time to review and come back and they asked to keep my ID if I want to leave,, Just don’t do it, it’s not making sense and sales people there are so pushy you can’t even imagine!! I wish our resort wouldn’t promote them,, but you can use my experience and save yourself.

By all means avoid Royal Holiday Vacations membership enrollment. Simply put it's a scam. There is no termination clause in the contract. We are looking to file a class action lawsuit against Royal Holiday Vacations or join an active case.

Royal Holiday is a big Scam! I have a lot of regret how I have got fooled with them! When you sign the 30!!! years contract - there is no way to cancel the membership. It does not worth the money paid. Please, please avoid it - I feel so stupid signing the contract!

The sales pitch is impressive, but the product and service are poor. We were pressured into purchasing a vacation plan while staying at the Grand Park Royal hotel in Cancun. They make may promises, and it all sounds good until you plunk down your hefty deposit, get home, and start planning to use the plan they just sold you. We were excited to begin planning our next trip to Cancun but quickly realized the limitations were significant enough that once the math was done it would have been cheaper and more effective to just go through Expedia. We are still in the process of attempting to cancel our plan and are getting nowhere via phone or email. We will just have to stop payment of future installments and chalk this up as an expensive learning experience.

Very bad home stay. Unresponsible staffs. Very bad behaviour to guest. Waste of money. Fan speed tortoise. No complimentary breakfast. Google images only good. Real not good. Don't waste money and time.

Please do not join!!! They lied to me about being able to cancel the membership at any time, now I am stuck for 30 years with a $224 monthly payment after I gave them a huge down payment and a maintenance fee over $800 and increasing every year that is over $3,500 a year, not counting the all inclusive resort fees and plane tickets to take a trip that would probably cost $3,000 in some online travel websites with everything included. Please stay away, there is absolutely no benefit to buying this Vacation Club unless you want to be stuck for 30 years like me.

Please do everything to avoid this company. They are dishonest and sell you something that does not exist. It is cheaper to travel on your own than with Royal Holiday. I am trying to book a vacation with them and I am finding it more expensive than if I was doing it alone.

We were conned into become Royal members as before we were always told there was no availability or given a really crappy room. Since doing so nothing has changed. We still get one of the worst room in the resort where they are always dirty, needing many repairs, terrible smell, no view when one promised and still no availability. The unbelievable excuse for being stuck in such horrible rooms is consistently (no matter which resort) is that the front desk staff doesn’t know when guests are checking in or out so you can’t change rooms. Now these are hotels so saying this kind of thing is absolutely ridiculous. To make things worse the timeshare hosts tell you if you go to the presentation they can get you a better room. Bottom line avoid this company at all costs!

Worst experience and the most dishonest company I have dealt with. Anyone involved in this scam, please contact me for further legal action to ensure we recuperate the funds and protect others from going thru this fraud.

I renewed my membership to Royal Holiday. This review is not about the vacation part. It's about credit card security. It took me a few years to notice this. As I did not think they were related. I now realize that each time I used my MasterCard to make the payment, within a few weeks there are fraudulent charge attempts on that card. The most recent being in Spain and Paris. Unfortunately I don't remember the details of the previous times. Lucky for me that the MasterCard holder for my account called right away and protected me. Now I can't say that Royal Holiday knowingly allows this to happen. As I have no inside information. But as a consumer and member of this club, it seems to coincidental that this keeps happening.

Hello Consumer Affairs view, I gave RHC $11K in 1996 to be held in trust. I recently wanted to update my address on the trust documents. I found the trust company no longer exists (did it ever?) and Royal Holiday said they do not have copies of the original documents. I sent copies of the original documents to RHC. They told me the documents are too old and they have no responsibility. What a shoddy company! RHC has no integrity. Do not trust RHC. Larry **. Truckee, CA.

I purchased a timeshare with Royal Holiday and it was one of the worst decisions I've ever made. The resorts are nice enough but by the time to you get there, you will need it after dealing with their HORRIBLE customer service. If you want a timeshare, do yourself a big favor and don't be fooled by the nice salesperson and sales team because it is not them you have deal with to manage your travel. I've used it 3 times and each time has been a horrible experience.

As soon as you see this people coming to you with a smile, bigger that the cat of Alice in Wonderland, you better say NO, NO and NO. Don't take any, any offer from them. Before rip you off with promises beyond your reason, the salespersons will be the most agreeable, lovely, polite and tender people you will ever meet. After you sign a dark contract and submit a very substantial amount of money-requisite for their lion's slice-and them keep doing monthly payments and an annual over thousand dollars yearly fee, the reality got nothing to do with their promises and fairytales. Eagers to take you out your money, horrible customer services, lies and more lies, all the personnel dogging you and avoiding when is a matter of solving the issues.

Was told and given a booklet of hotels included and was told it was similar to the one I was staying at and everything was included and it is not. Verbal agreement was a lie and make it impossible to cancel.

What sales person sell you is not worth any hard earned money. You can find best deals by yourself beating the cost you obligated to pay them. There is only one Account executive assigned to us and that too is very slow in response. Money back is not an option after 5 days which is not enough to think because you probably be in vacation that time. They are running a scam. Don’t even say yes to go to sales meet, it’s a costly trap for a very cheap offer they might be giving you!

We punched our membership back in March 2023. We were sold on all of these great hotels and nice rooms and benefits. So far our private booker has only called us twice and can answer anything. After finally getting accepted to log into the website we realized everything we were told was not true. I have tried several different times to contact them. In our contract it says we can cancel at any time, this doesn’t seem to be true. Customer service at Royal Holiday told me we only have 5 days to cancel once we sign. We were still on holidays and not access to the site. We were insured that we can cancel anytime and states that in the contract. So since April I have been trying to cancel and they won’t let me. This was a 30k learning lessons. Don’t trust anything they say or reviews on this site. It’s all a scam. All I want is my money back. But they won’t talk to me.

My recent stay at the Royal Holiday Vacation Club’s resort of Hacienda Jurica was breathtaking, and I highly recommend it. The accommodations were large and well designed, the restaurant had delectable food, and the staff was attentive. I will use them again during my next vacation.

The La Rinconada was outstanding in every possible way. The personnel were really helpful and courteous, and the facilities were of the highest possible standard. Both the beach and the pool were incredible features of the resort.

Our family purchased a membership and completed our contractual obligation paying on time each year EVEN as our dues increased, points value decreased, quality and quantify of availability decreased. We received confirmation from RH that we met our obligation, but they want us to sign a release. What? We've done our part, and signing a release was not a part of the original agreement. Now RH is calling us asking to pay 2023 dues and threatening harassment. BUYER BEWARE!

We made My Place Zocalo our home away from home when visiting Mexico City. It served as the perfect home base for us as we enjoyed all of the activities and attractions the city has to offer. We really packed a lot into that week and left with the feeling that we could still return and discover more.

Everything was so nice and we were so taken care of. Our whole family was able to come this time and it was an awesome time had by all. We have never been able to do this before so it was well beyond simply a treat. It was a family memory that will last us a lifetime.

I gave Royal Holiday a call one day after hearing some friends talk about the program and how much they loved it. I had to do my own brand of research before feeling comfortable with this process but man am I glad I did. We went on vacation to Mexico and it was an absolute dream.

The all-inclusive Grand Park Royal in Puerto Vallarta is heaven for beach lovers. The food options abound. We got to partake in an exciting whale-watching experience. I can’t say enough good things about the experience.

We could not have imagined a more romantic setting than our own little “casita” at Las Brisas in Acapulco. It even had its own private pool. The staff respects your privacy completely but is right there with the best service when needed.