Royal Holiday Reviews

My recent stay at the Royal Holiday Vacation Club’s resort of Hacienda Jurica was breathtaking, and I highly recommend it. The accommodations were large and well designed, the restaurant had delectable food, and the staff was attentive. I will use them again during my next vacation.

We made My Place Zocalo our home away from home when visiting Mexico City. It served as the perfect home base for us as we enjoyed all of the activities and attractions the city has to offer. We really packed a lot into that week and left with the feeling that we could still return and discover more.

Everything was so nice and we were so taken care of. Our whole family was able to come this time and it was an awesome time had by all. We have never been able to do this before so it was well beyond simply a treat. It was a family memory that will last us a lifetime.

I gave Royal Holiday a call one day after hearing some friends talk about the program and how much they loved it. I had to do my own brand of research before feeling comfortable with this process but man am I glad I did. We went on vacation to Mexico and it was an absolute dream.

Our holiday gift to each other this year was a Royal Holiday vacation. We agreed that our stay in Mazatlán was the best present either one of received by far. It was our first time leaving the country and we had fun. We wish to visit another location when next.

As soon as you see this people coming to you with a smile, bigger that the cat of Alice in Wonderland, you better say NO, NO and NO. Don't take any, any offer from them. Before rip you off with promises beyond your reason, the salespersons will be the most agreeable, lovely, polite and tender people you will ever meet. After you sign a dark contract and submit a very substantial amount of money-requisite for their lion's slice-and them keep doing monthly payments and an annual over thousand dollars yearly fee, the reality got nothing to do with their promises and fairytales. Eagers to take you out your money, horrible customer services, lies and more lies, all the personnel dogging you and avoiding when is a matter of solving the issues.

Was told and given a booklet of hotels included and was told it was similar to the one I was staying at and everything was included and it is not. Verbal agreement was a lie and make it impossible to cancel.

What sales person sell you is not worth any hard earned money. You can find best deals by yourself beating the cost you obligated to pay them. There is only one Account executive assigned to us and that too is very slow in response. Money back is not an option after 5 days which is not enough to think because you probably be in vacation that time. They are running a scam. Don’t even say yes to go to sales meet, it’s a costly trap for a very cheap offer they might be giving you!

We punched our membership back in March 2023. We were sold on all of these great hotels and nice rooms and benefits. So far our private booker has only called us twice and can answer anything. After finally getting accepted to log into the website we realized everything we were told was not true. I have tried several different times to contact them. In our contract it says we can cancel at any time, this doesn’t seem to be true. Customer service at Royal Holiday told me we only have 5 days to cancel once we sign. We were still on holidays and not access to the site. We were insured that we can cancel anytime and states that in the contract. So since April I have been trying to cancel and they won’t let me. This was a 30k learning lessons. Don’t trust anything they say or reviews on this site. It’s all a scam. All I want is my money back. But they won’t talk to me.

The La Rinconada was outstanding in every possible way. The personnel were really helpful and courteous, and the facilities were of the highest possible standard. Both the beach and the pool were incredible features of the resort.