RCI Reviews

My wife and I were invited down to Atlantic City by Santa Fe Resorts for a Timeshare presentation! We went down with an open mind as to what they had to offer! After buying into their timeshare we realized that all they were offering were complete Lies! We were told that we were entitled to 12 vacation weeks at $350.00 a week through this timeshare offer only to find out later we were only entitled to one week and the rest were considered "Bonus Weeks". Ok fine! Bonus Weeks-timeshare weeks whatever they wanted to call them was fine as long as we get them, right?!? Wrong!!! After booking my one timeshare week I then tried to cash in on one of my other 11 "Bonus Weeks". Living in NYS I wanted something close that I could take my kids during the summer months without traveling very far! They had NOTHING AVAILABLE during the summer months in the whole state of New York... UNBELIEVABLE!!!

We received email from RCI with very large print advertising 30% off of booking fee if deposit by Dec 30 and book by Jan 15. And then in smaller print it talks about having to start the booking on Jan 5 (I still don't know what that means). We were ready to deposit and book a few weeks. But when we called to take advantage of the deal we were told, "We had to book between Jan 5 and Jan 15" (makes no sense). They also told us it was unfortunate, but the rules were actually different than what they said in the email. After I complained for about 30 minutes they finally gave me a 30% discount on one-week booking when I really wanted to take advantage of the discount on 4 bookings. And don't get me started on their website. I dread each time I have to sign on.

I went to an event at the Javits Center and I filled out an entry form to win a vacation. Turns out that I got a call from a company stating that I won the highest award 4 roundtrip airline tickets and 3 day 2 night stay at a hotel of my choice. That all I needed to do was attend a timeshare presentation from RCI and that they would even pay me the hotel. I ended up going to FantaSea at Atlantic City on 12/19/2015. I got there, everything was ok. They charged me like $38 like they promised and I stayed overnight at the hotel. All was great until the timeshare came. The guy, TONY, he was very informative. I told him from the beginning all I wanted was information. By the end of it, I was interested but I told him that I was going to take the time, read everything and get back to him. Well, he got me his manager and he was just RUDE and PATRONIZING. He made me a good offer but obviously won't sign something without reading it.

The service of RCI has dropped from 8/10 to 1/10 within 2 years from 2013 to 2015. What world leading cruise liner - all **. Just a simple amendment on your end, took more than 3 months, more than 10 calls and emails and nothing has been done. And just keep asking me to write in again and again. What is the point of writing in and no one is doing the job, and the amendment, and telling me it is a difficult task to do the amendment. Please what so difficult is in it. My discount voucher is in USD and the discount stated your end has careless deducted wrongly in SGD. And the customer support on call can tell me (DO NOT PAY FOR IT). Who will be stupid to pay for an mistake make on your end?

RCI rep told us there were NO hidden fees for booking vacations, beyond yearly maintenance fee & the $88.00/mo to pay off timeshare. They lied. We signed up with RCI while on a vacation in Las Vegas last year, after a very long introductory speech and video about RCI. Each couple was then separated into private areas, where the sellers of the program could pitch their deals to us. We finally settled on a deal after about 45 minutes. We were to pay $88 a month until our timeshare was paid off, and we were to pay a yearly maintenance fee as well. We were also aware that each resort would charge small daily fees related to cleaning, parking, etc. When I asked for clarification on ALL fees involved, the above fees were reiterated, and there was no mention of any other fees involved. Being the savvy, thrifty person that I am, I also SPECIFICALLY asked if there were ANY OTHER FEES INVOLVED in reserving each vacation.

The person at RCI was short tempered and rude. Not helpful at all. Don't know what to do about a vacation set up??? Wish I had it all booked with Interval. They are nice.

RCI was unable to locate any beach front hotel on the east or west middle Florida coast in Feb. for 2 years!! I had either called too early or too late... Told repeatedly after all it is high season! Told there was a 2 year wait for Hawaii. I banked 2 weeks with my home resort to the tune of $848. Paid the RCI membership for nothing! After numerous phone calls, dropped calls, looong holds, I was apologized to on 10/06/15 and told in light of all the trouble I have encountered, they would extend my banked weeks at no charge until 10/30/16! I was thrilled and began searching for a Feb vacation place. Called RCI and NO RECORDS could be found. More calls, more holds and finally a supervisor who said it could not happen as the company does not do that. Apparently the rep had lied to me to shut me up and written something different in her notes. I have no proof and no recourse. DO NOT use RCI as they are scam artists!

RCI has only four units at this resort, we requested two units with an ocean view. Our friends arrived before us and were given one of the ocean view units. We arrived later in the day and we're told that the only unit left was a pool view unit. My husband was livid to say the least. After a long attempt to get them to give us an ocean view, we agreed to look at the pool view unit... It was disgusting, very old and dark. And you could hardly see the pool plus it was right next to the reception area. The bathroom was old and in desperate need of a renovation. I would not let my dog bathe in it.

I have spent quite a bit of money on this company however, I have learned the hard way that they are a total rip off and they have the worst customer service. They do not care about customer satisfaction. They only want to take your money and lie to you. I purchased a vacation package as I was told I have purchased a 7 day cruise plus a 7 day resort stay or a 2-3 night hotel stay. I went to use my resort certificate and was told I used it when I stayed at the lousy, dirty and pathetic Hotel called Porta Vista Hotel in San Diego, WHAT? I did not use my new package on that place, ridiculous! Plus my account still shows that I have the 7 day resort. I advised to just credit me my money back and I was told that they can't do that due to the lame stay at Porta Vista.

RCI must hire people with a minus K education. They are incompetent, don't know what they are doing and they do not give out accurate information. RCI is the WORSE for vacations. Their hotels are terrible and so are their employees. DO NOT BUY A TIMESHARE. IT WILL BE YOUR WORSE NIGHTMARE!

I have been with this company for more than 13 years. Cannot go anywhere and if I do, beside my about $700 between them and Sedona Pines Resort, I still have to pay real amount of fee they are charging. You are not saving but you are paying more and more. They are charging you all these fees. To me they are a terrible scam company hiding under the name RCI. Please stop being their member. I promise you regret it when you get charged for everywhere you go. Even one star is too much to give. To me they should be no star at all.

I have been a member of RCI since 2002. In the beginning I traded timeshares and felt that they were at least trying... Wyndham Resorts has taken ownership. They have changed the rules. Inventory for decent resorts is extremely low. Corporate resorts are worth a lot more points located far from everywhere isolated. They may have a lot of amenities but with how far they are located from any other place they should. They are expensive because they have a trapped audience. The point system is flawed. Nonetheless they expect more money to renew banked deposits that I can't use essentially. I am losing 27 combined deposit points for three timeshare deposits because they have no inventory. The company sucks and the excuse "those are the rules" bit over the course. They have rewrote the Tylenol to benefit them far greater than the customer. Shame on them. And they tricked me into going platinum with the promise of better inventories.

I called RCI 4 times about the same vacation. I was told something different almost each time. The first representative said if I combined two weeks it was a final transaction after running my credit card, NOT before. Therefore in order to get them to fix the problem I needed to wait on hold. I asked if they could look into it and call me back and of course they could not do that. The second person told me if I did not call back by 8 pm tonight I would lose the vacation. When I called back the 3rd person said if I had not called back the unit would of been booked and I would not be able to change it.

This is the first time I ever write a review so here it goes. I must say that most of our vacations have been in the crappies part of any resort that we have ever stayed. But this is not the reason for this review. We have a two week vacation planned in 37 days. We have a family emergency that will not allow us to go. Called RCI and I am told that we will lose 75% of the points used for this trip, plus the 450.00 already paid for the two weeks. Of course let's not talk about the air flights already booked and paid for. If I could stop crying long enough I probably would tell the world to never buy into RCI!!! I don't think I have ever been this angry.

Reservation in Vegas for a week, my sister joining me there. She will check in maybe before me, I just wanted her to be able to go to the room and not have to wait in the lobby for my arrival. The hotel stated, "you have to call RCI and have them send us/hotel an email adding her to the Reservation." I did, RCI wanted $69 charge to add her. Absurd!! I CANCELED MY REQUEST.

RCI: We were "members" of RCI many years ago. NOT a good experience whatsoever. Lousy places to stay, lousy customer service, etc. Fast forward to 2015. New timeshare (long story) and supposedly an "improved" RCI. Nope, same lousy customer service, same lousy experience in trying to make reservations (as in Good Luck With That), same everything, including our recent experience. Holy Cow, just as frustrating with limited options. Nothing has changed. We are now in the process of trying to get rid of our timeshare AND thus, getting rid of RCI. Do not believe sales folks about anything! They lie. It's all about selling the Consumer a steaming pile of nonsense. Don't fall for it.

I know that people need to make money, but NOT at the expense of lying to other people. I also know that nothing is free and you get what you paid for, but I was deceived and lied to by these people. I'm an educated woman and I resent the fact that I was clearly lied to and wasted a few hours of my time, plus gas and tolls. I called the number on the postcard that I had received. When I asked, I was told that this was NOT a timeshare and this "seminar" was through Norwegian and was a meeting about last minute booking. WRONG!!!

We were stopped on the strip in Las Vegas and promised a bunch of free stuff if we would sit through a presentation that was not supposed to be a timeshare. It would last 2 hours (3 hours if you bought). (Turned out to be a 5-3/4 hour **). We were told we would get a nice breakfast (continental breakfast, stale old pastries and coffee/juice was served), 2 all day High Roller passes (got 2 tickets for 1 ride per person). We were picked up at Circus Circus at 9:00 and then taken to Eiffel Tower and put in car. Arrived and found out it was a timeshare. Patricia ** was the rep for RCI and was very nice and professional. Listened to presentation and walked the grounds and decided it wasn't for us. Listened to 2 sales pitches and said no. RCI Corporate then lowered price way down and we said no. Got our free gifts that were not what were promised and tried to get shuttle back to Circus Circus and could not get 4 shuttles over an hour period of time to take us back to the hotel.

I actually have never written a review before, let alone a very bad and vulgar one. My mom, sister and I went on our very first vacations. I'm 29 and my sister is 32. This vacation was well deserved!!! Forget the small talk, let's talk about RCI!!! We had won a vacation and cruise, and thought what an amazing deal!! $400 for all 3 of us??? Yes i thought it's too good to be true. But there are some really good deals out there right??? We walk into RCI and they kept asking us if we were single, very first question. Not my name nothing, except if i'm single. Yes i thought it was a little strange but i didn't think too much about it.

I had a timeshare resort, paid $9500. Later converted to points for an extra $2500. Never went there, as they went bankrupt so I lost it all, no refund. The Cruise and, Went on a resort package for $2800 to reinstate a earlier package I didn't book and expired. When I got there it wasn't what I was so I wanted to upgrade to something better, I was told at the front desk that I couldn't as it was through RCI. Also, the means of transportation from the airport to the resort was outdated and I had to rely on alternative links of buses and ferries and extra hotels and travel time as there wasn't a shuttle and ferry right from the airport as stated.

I have tried to use RCI many times since I purchased the membership. It is complicated – trading weeks points etc. In the last 6 trips I made, other travel arrangements were far superior to RCI. This is a SCAM. All kinds of wonderful promises. None delivered on.

I bought Platinum membership from RCI through Ocean Reef resort in Bahamas Island on April 2015. In the contract, it says I can start using the membership after 3 months. I received my membership number saying I can register and can start using. I was so excited because I have unlimited weeks calls. But until now I can't register. There was an error every time I do it online and even when I call IT, they see the error (which I called several times). I'm so furious, I dispute the payment with my credit card but they won't let me because I signed a contract. I signed the contract with them but they can't deliver the service. Isn't it a breach of contract to me either?

I have been a timeshare owner since 1992. We purchased another timeshare in 2006, that included 1 additional vacation weeks every year as long as we join RCI. It has now been 9 years and we've yet to get ANY thing we've requested. Paying fees to this company is like watching your money go down the drain. We always have to find our weeks on our own so decided to cancel our contract. Our timeshare contacted us asking us to reinstate with them to get back on track. I phoned them today letting them know I'd be happy to come back, but wanted them to know why we left in the first place and if they would be willing to help us insure a week in January in Florida, we would come back. They were unwilling to do that. Basically said it may be too late to get that week. SERIOUSLY? 4 months in advance?

After paying RCI Travel to book tickets for a trip to Maui, I realized the agent didn't book us on the fastest flight. After calling and talking to a supervisor, which is a total waste of time, I was told I had to pay $200 a ticket to change one leg of the flight. Don't use RCI Travel if you are counting on them to get you the best times.

Oct. 2014 - We purchased a travel package from RCI that included a cruise of our choice and a 7 day Mexican resort, some points to make purchases - total cost was 3600. We shared the cost with my sister and her husband - total 4 adults that were traveling - so we book a cruise Oct. 2014 we had to pay the port charges and taxes total was 537.59. We had a balcony. We were happy with our selection. We had rooms right next to each other - so they charged my credit card the 500 and the additional 37.59 was to be charged in July 13, 2015. Months go by we are now talking about the cruise. It's July and I get a call from my credit card that my account has been hacked and a new card was being overnighted.

Check in was terrible. Could not park in front to get room. Sent around corner with 15 min limit to get key, unload, etc. Had to separate to handle this. Attendants rude and pushy. Room ok but had king bed instead of doubles as requested. Not available that night, ask later. We were staying a week, too much to re-pack, etc. 1st AM. Coffeepot switch broke. Replaced with another that was lacking tray to put coffee in. Again had to call, l finally got one that worked. Went to parking garage with complimentary parking card and it did not work. Couldn't get out of garage. Had to repark. Get card revalidated.

The included review was one I left after a stay at one of their recommended properties. RCI REFUSES to post this review to the property. They give no reason why but the keep posting the 3, 4 and even 5 star reviews of this dump! All the 1 star reviews I have seen are from 2011. This is not right. They can't pick and choose only "positive" reviews. The place is absolutely disgusting! It is misleading the customer who only sees a 3 or 4 star "resort" and not the reviews. What we went through was a complete nightmare! You can't sensor PAYING CUSTOMERS! All I want is to get away from RCI. I wish we had NEVER purchased a timeshare. I wish we didn't have to deal with these morally bankrupt, biased cheats! I hate this entire company. This is the review which is so horrible that it is being kept off the property site.

We were in Vegas and were told we were gonna receive free "gifts" if we attended a two hour seminar... We had two hours to check in so we thought why not?? First there was a presentation and a lady trying to tell the crowd that over our lifetime we'd spend 70000 in vacationing. Ok well I'm in finance so I can tell you that is not the case, but whatever I knew I was trying to be sold so I let her do her thing so we could get our stuff. Not two hours but five hours later and five different rooms with five different sales people I was ready to explode. I told the guy I said "Hey look I'm a student. I'm investing and that right now I don't have the time to invest in anything else." Then what does he do, put us in another room and grabs another salesperson!

My advice is STAY AWAY FROM RCI!!! This company uses aggressive sales tactics, uses lies and are very deceiving and conniving, all in the goal to trap you and sell you something that will end up costing way more than you think, and you will be stuck with it even when you want out. My husband and I fell prey to them when we bought a vacation package through his sister who owns timeshare with Wyndham. From the time we booked the vacation, we told them we were not interested in attending any "vacation rental" presentation. We PAID for a 4 night stay in Fort Lauderdale, 2 night cruise/2 night getaway to the Bahamas package 4 months before the vacation. When we arrived in Fort Lauderdale for our 4 night stay at the Ramada hotel, the front desk lady tells us we have to attend a 2-hr presentation for Vacation Village rental.

We recently made 2 timeshare exchanges with the exchange company RCI and were quite surprised that RCI now puts through their fees in "Canadian" currency with no other option. I called our credit card company and their exchange rate for U.S. to Canada was hovering between $1.26 - $1.28 Canadian from a U.S. Dollar. RCI charged us a whopping $1.39 Canadian from a U.S. Dollar! This is gouging Canadians during a very difficult time. We feel it is RCI's way of trying to take advantage of Canadians by inflating the exchange rate. There is no reason that RCI could not continue processing their fees in U.S. Funds to Canadian credit cards and is obvious they have found another way to scam money from unsuspecting Canadian owners of U.S. Timeshares by inflating the currency conversion rate to their advantage. A travesty indeed.

We have been timeshare owners and vacationers for 20 years. RCI does not sell timeshare, they allow you to trade your timeshare to go someplace else (for a small fee of course). We have been skiing in Colorado (Vail) numerous times, and vacationing throughout the Caribbean. Most resorts have been exactly as described in the directory (which is now online). It should be noted that when we want to go to a high demand place/season we try to plan 6-12 months ahead. Although there are costs, you need to buy the week, and then pay the maintenance fees. The quality of the vacation staying in a condo in a nice resort is a far better option than just renting a hotel room. It may not be for everyone, but for us it has been wonderful and has saved us tons of money over the years.

My husband and I were in Las Vegas when we got a flyer under our hotel room door about attending a 60 minute meeting and receiving $500 free play, a free dinner and show, or cash. We thought, "Why not?" They said on the flyer and on the phone that it was not for a timeshare. There would be no pressure to buy and the meeting would only be 60 minutes.

Many years ago we signed up for a vacation package with RCI. We paid half of the total that we had been quoted only to find out that the quoted total was only 50% of the final cost. We decided to forfeit our payment and not take the vacation. We also requested to be removed from their call list. This was over 6 years ago. Since then we have been called repeatedly, sometimes daily. We have even been threatened by a sales manager that if we didn't use the package and pay the rest they would seek legal options. Finally, his boss said they could not do that and that it was an empty threat and that we would not be contacted again. A year later the calls started again. Every time I request to removed from their call list yet the calls keep coming. Even after another request to be removed from their list they continue with their sales pitch.

I have two resort travel certificates with RCI and have been watching for months for properties in Spain to be "loaded". One certificate expires tomorrow and they have just populated some properties. All with very high extra costs. I have looked for months and all these locations have had no extra charges but for next year they have added costs. I can extend my certificate for a cost of $99.00. Seems like every time I deal with them they nickel and dime you to death. I also booked two identical certificates for Mexico and had to pay a top of $150.00 for one of them. I don't think this a very good company to deal with. Extra charges and no availability.

Over five years ago we were approached by Eldorado, Vacation Villages or whatever they called themselves about buying a timeshare but what was promised was not what we got. In this five plus years we finally got to use our condo in Las Vegas for a week but were bombarded by these people about having to upgrade. After hours we finally caved in. We were told if we had anymore questions to call them and they gave us their numbers but when we tried to call we couldn't talk to them.

I had my car repossessed. I had money in my account to cover payments. DD were set up to take (I've confirmed this with bank manager) payments. I've not been told that DD were not taken. I've called RCI and they fob me off once I give them the facts. I ask to speak to a manager. I'm told 48 hours is a response time. Well 48 hours have long gone. This has happened due to their incompetence and they will not admit fault. In the meantime I have no one to turn to. I run 3 business and would never treat a client this way.

What a scam! Buying into these timeshares is a HUGE mistake. I just got off the phone in trying to schedule a vacation at OC Maryland for next year 2016 - NOPE no openings; then I even tried 2017, well then of course the calendar isn't extended out that far. What a joke this is. My only wish is that you could find a trustworthy company that could sell these things for you. It is also yet another understanding that once you're roped into these scams, you are stuck with them FOREVER! We are so saddened by this.

I was led to believe that the timeshare I purchased from Vacation Village could be used to help pay off a huge hospital bill my wife got for weight loss procedure that went wrong. Upon removing the lap band from her stomach it collapsed and it turned into an emergency procedure costing us 83,000 bill. So it became a scam when RCI took over the account and now wants more money to just rent the timeshare.

I was considering buying a vacation ownership package from a hotel that had affiliation with RCI. I wanted to know what my points would buy outside of the local resort that was hosting the presentation. After 3 to 5 minutes of automation I got through to RCI representative. When I asked if I could see some examples of hotels in different areas and what was their point value I was told it was a members only system. I explained that I was considering a vacation package but I was trying to get an idea what the points are worth outside of the resort so I could have a feel for the value of what I was buying. I was hung up on without any explanation or even a "Sorry we can't help you goodbye." I work in the service Industry myself and I have never seen a level of customer service that is this poor. If this is the way they treat people I'm not sure I will ever buy a vacation package if it is affiliated with RCI.

Very disappointed. We just spent the last two hours on the phone with RCI. They ran us right up to 5:00 p.m. then told us to call back on Tuesday. What happened to Monday? Today is Saturday. We have had our timeshare for 9 years and never been able to use it. Our timeshare is paid for and all the fees for the past 9 years. What a waste of money. Every time we call there is nothing available. One year we rented a 2 bedroom 2 bath from the Marriott. I read the complaints on the internet. There is nothing but complaints. Doesn't surprise me. How complicated could it be? We just wanted to go to Vegas from July 30, 2015 to August 4, 2015. In the past we just shined it and made other arrangements, but from what we went through today I really feel we need to consult with a good Attorney and find out what our legal actions are. If you agree email me at: **.

We went to one of the dinners in a local restaurant by a company called Leisure Getaways and told RCI had been sold to them and we had to go to a point system instead of week exchanges. So we chose what points we thought per year we would use and paid $ 4500.00. Now we found out we gave them the deed to our condo week of 34 years that we enjoyed a lot. I know so one is going to think we were dumb and didn't read the fine print. We tried to keep up with them. My heartbreak is we loved our weeks and cannot believe RCI would let this company steal our week. Why would we pay them so much money for a one year membership? We could have sold our week personally and not lost $4500.00. Everyone is saying "TOO BAD we cannot help you." I am thinking of calling the local TV station and see what they think of this scam. BEWARE.

Gave my daughter and new son in law a wedding gift of that resort. She did not tell me it was bad until they got home 2 days early (I did not know you could call RCI to see if they could help them). The resort is rundown. Furniture and bed were old and very uncomfortable. Even clientele was not what you would expect. Across the street was boarded up. Even a person who worked there said it is going downhill fast. They had a not so great trip for honeymoon. And did not want to hurt my feelings by calling, and saying this is terrible.

RCI told us that they booked a suite with King bed and a sofa bed. Calling resort, they said that they have a 2 double bedroom for us and only RCI can change it. We paid 3000 dollars in all-inclusive fees and spent 12 hours on phone to remedy the situation. RCI does not even acknowledge their mistake and is not willing to call Resort to fix this. We have Wyndham and it absolutely impacts our experience. Wyndham uses RCI as their exchange company. Wyndham should be responsible for affiliations that they offer their members. It is a waste of money to buy their timeshare.

I recently cancelled my RCI membership. I do not use their services with my timeshare. I asked on several occasions for them to stop calling me at work and they said they would remove me from their list. Six months later I am still getting their phone calls. I have all the documentation. Next phone call I get I will be calling the Attorney General to file a lawsuit. I have been lied to many times. They even called my parents who were previously on the account to meet with them to try to get me to "rejoin" or if I paid them 1,500 dollars to some person I would be free of my timeshare.

The worst company ever!! Fails in every aspect, especially customer service. Cannot reach a manager, the phone system is a constant voice Prompt system, and impossible to reach the correct department. Be prepared for hours of wait time, being cut off and speaking to untrained employees. I have been trying to make reservations for a plane ticket and so far after four hours and three attempts I have been unsuccessful. I can walk to my destination faster than I can book a reservation through RCI.

After receiving a phone call, I accepted a dinner and a $100 Visa card for attending an update about my timeshare. My boyfriend and I attended a presentation at BJ's in La Mesa, CA. After our meal the spill began. The young, professional lady tried to convince me to sign over my timeshares for points with RCI. I currently don't pay dues for RCI with my current resort membership but have never used it. The girl was very convincing about the amount of dues I pay to my 3 vacation resorts. She said she could get my dues down to one low monthly payment. After many questions on how the operation worked and her manager joining in the conversation, the overall idea became very evident to us. They would be the proud new owners of my resorts and I would have points enough to travel most anywhere I wanted.

Ten days prior to our departure to Cabo San Lucas and a pre-paid week's stay at an RCI Time Share resort, we experienced a sudden, life threatening medical emergency. Our trip needed to be cancelled. Numerous attempts to ask for a refund or rebooking to a future date from RCI was met by the same canned "our policy is" response. In other words, they were totally uninterested nor compassionate in their assessment of our request and steadfastly refused to compromise in any way. "It will cost us money," they repeated again and again. Their sole motivation is their profitline. Clearly RCI is a wealthy and highly profitable entity. Their webpage boasts a President and 9 VP's to run their business ventures. Surely a mere $700 would not appear to be problematic for RCI. To label them as a scam organization is to be generous in the assessment of their purpose!

It used to be so easy to trade, give them your week and get a week. Then Wyndham brought RCI and changed everything. Going to the point system screwed it up for week owners. Now if someone uses points for a weekend it take a whole week away from week owners. Now they want you to give up your week and buy points, giving you so many points for your week. I have been to a few of these pressure cooker type sales meetings and have always walked away, maybe 4-5 hours later. They always want more money.

Ongoing issues, typically takes over an hour to make one reservation. No direct lines to get to the correct department and constantly placed on hold. After being on hold for over an hour you will find out the departments are closed. Beware - RCI is worst company to deal with. Agents are not trained and it's just a circle of voicemail after voicemail after voicemail. I regret the day I purchased anything through RCI!! They will also change the program on you without notice!!

NEVER BUY an RCI travel package. They are dishonest and deceitful!!! They lie when they sell you the package... Promise you that all is a great deal. When you try to redeem it the table turns. They want to charge the full price of what you already purchased. They refuse to answer straightforward questions and treat you like you are an idiot. I waited for 30 MINUTES to speak to a supervisor who seemed like was going to be helpful. He put me on hold and then told me he had to check with a cruise line and he would get me a cheaper price. He said he would call me later that day... He DID NOT! I called the next day and left a message requesting a return call. Still waiting!!! I have done my homework and am ready and waiting to prove my point and negate his lies. This company needs to be investigated and held accountable! Again.. never buy their special packages or deals because they are anything but!!!

In January of this year I was contacted by RCI and told that my Timeshare in Cape Cod had changed over to points and not weeks. I was led to believe that I was about to be charged hundreds of dollars in fees because I was one of a few remaining people at my Timeshare still on the set weekly resort system. I asked them on several occasions before agreeing to meet with them if they were selling anything and was told "no" - I was just attending an information session on how to change my weekly membership to a points membership. I once again asked about this the day before the meeting and was again reassured that it was an information session only and nothing was being sold. I agreed to go to the "dinner" session and hear what they had to say. I arrived around 5:45 pm for my scheduled appointment of 6 pm and was immediately whisked to a table on my own away from other people who seemed to be having a meals.

My girlfriend and I recently met up with a representative(s) at a Red Lobster restaurant after each of us were contacted over the phone by a couple of representatives regarding timeshares, of whose name they did not divulge at first. A representative from RCI met with us at the afternoon appointment time and we arrived as scheduled. The lure and catch to this was a free dinner for sitting on their presentation.

RCI is the company that provides services to timeshare owners. RCI does NOT sell timeshares. Any problems with the purchase of a timeshare, of the misrepresentation of terms, the high pressure salespeople, the annoying phone calls, all are the acts of the individual timeshare properties, or groups of properties. In fact, you cannot become an RCI member until after you have become a timeshare owner.

These people call me EVERY week with the same message == to sell me a vacation/timeshare. I have asked them between 10-14 times to NOT CALL ME ANYMORE. They continue. What do I need to do to make them go away? And this is supposed to be part of Wyndham Hotels, wow.

Got a cold call about 'amazing offer' and told them that my wife wasn't home and needed to talk to her. Was told that I had to sign up and we could cancel after they talked to my wife within 10 days. When we tried to cancel we were told that the initial sales girl would call us back because she forgot to tell us some benefits. By the time we connected it was past the 10 days and they now refuse to allow us to cancel.

My wife and I bought 50,000 points in May of 2014 for approximately $2,245.00 instead of the more multi-thousand dollar week options. We were told we could use the points for about 5 vacations at the average of 10,000 points each. While the sales person did not find/show us any online during the sales presentation, we were assured such was available. Foolishly, we trusted. Well, such is NOT available; we used a week at a real tired place in NC for 43,500 points, leaving us 6,500 points, a basically unusable remainder without spending additional. After several calls to RCI telephone representatives, they too could not find us anything at the 10K point value. Now, having read the many RCI reviews and RCI class actions, we are glad we limited our loss and disappointment.

I only came across RCI through Laguna holiday Club. I signed up with them and they gave me a 5 years membership with RCI. Although I still haven't figure out how it works. The membership already started. I was told by RCI I need to deposit the points in there before I can start using, not knowing what I am into, I did. But I struggle to use, finding that the exchange was a, lousy deal, I always end up paying much more - so never able to find any good hotels (lousy locations in general). Recently, got call again and they proposed this hotel, I did as my membership is expiring. They suggest Ramada & Suites Bangkok for 3 nights, normal hotel room - I used 13 power points (which was about S$600 equ) + S$188 fee but realised the room only worth about S$100 per night.

They use your credit cards fraudulently. Their customer service is horrible. Their customer support team are more professional but they say they will call you back and that they will work with you going forward, ALL lies. You never speak to anyone in management. And they don't care about making it right for the customers. We all need to contact the Better Business Bureau. And look into legal actions regarding credit card theft use of your credit card without your permission. I was just told that because of all the complaints some organization is going undercover to investigate these issues. Also post on social media about their practices. They don't care about us and making it right. Contact your state government also. File complaint in the state of Arizona and anywhere they may be located. Shut them down.

All we wanted to do is book airline tickets using our RCI points. We have now been on phone hold for one hour and 15 minutes and cannot get ANYONE to help us. Wanted a supervisor to call back and it didn't happen. This Company has the worst customer service in the world.

My husband and I are embarrassed that we were roped into this scam. We were promised a "Hawaii vacation" for just coming in to see a 2 hour presentation near our home, with lots of pretty slides and pretty promises. We really wanted to go to Hawaii! Well, guess what -- our buy-in of 8 grand gets us virtually nothing. The only place that is within our two year allotment of 20,000 points (10,000/year) in Hawaii is a moldy, cockroach infested horror show in downtown Waikiki, where the air conditioners don't even work right. The "Hawaii vacation"? You are required to call and arrange your flight within 30 days, and you fly out Tuesday afternoons and come home Thursday morning. No other options. So, 1 day, basically.

On a positive note, I love that I can bank and exchange my week through RCI. Now for the negative... We have a prime week in the Shenandoah Valley at a four seasons resort. Week 2 during ski season, you would think, would give your prime week a lot of value. Apparently not. Although our resort is beautiful, we prefer beach vacations. Since RCI began converting the weeks values into points, it's getting harder and harder to get to the beach, unless you want to go outside of the continental US. We could pay multiple maintenance fees and combine weeks to get a better point value, but frankly, when we bought the time share, we were promised a week at a prime location, based on our prime week. We were also promised a bonus week each year as well. Seeing how it's getting harder and harder to fill our regular week with the vacation of our dreams, imagine filling the bonus week.

We bought points with the promise of being able to use the facilities. No matter how hard we tried even up to 6 months ahead to use these points no facilities were available. Do not be misled by these liars who will defraud you in their bad faith and will not even try to give any kind of restitution. They are not customer friendly and want only to cheat you out of your money for nothing. These people are a social bane and should be shut down with their major principals jailed. Do not be defrauded by these crooks... walk away! They continue to ignore complaints and want to charge another 200 dollars to continue to not provide service. Evil people.

RCI Timeshares are a huge scam on the American public. Do not ever buy one!!! They lure you into buying a timeshare by saying that anywhere in the world you want to go for a vacation, there will be a nearby RCI timeshare that you can use. Well, this is not at all true. You are very lucky if you can find any available RCI timeshare in the location and time period where you want to travel. In their sales pitches they do not tell you about all the annual and periodic costs of owning a timeshare. These annual costs (maintenance and taxes fees) usually amount to as much as you would pay out-of-pocket for a week staying at a luxury resort in the location you want to which you want to travel and stay. Here is what "RCI" actually means: R - Regrettable. C - Confuting. I - Investment.

We have owned an RCI timeshare since 1986. The resort fee increase over the last 30 years has been 30%. The customer service support has been professional. The website over the years have improved for easy access to resorts for extra vacations. We have yet to visit our timeshare in Florida but have enjoyed over the years resorts all over the world. The elusive Hawaii we have not been able to book since we owned the timeshare. My family have had positive experiences and will transfer ownership to our kids when we no longer need to travel. Which I think will be only until the end. Thank you RCI.

The timeshare was purchased in April 2014 for points. Because we aren't big vacationers and we are older, we were assured that this is the best plan. We have yet to use it. Difficult to use website. Whenever we call we are told about money owing. Even though receipts are saved showing confirmation. The charge fees then charge late fees... The absolute worse experience. I am going to get out of this! Do not purchase. They are not honest and charge for charges you may have not been billed for!

I have recently given up my points. I was originally sold these by Van Gogh promotions.. Sorry mis-sold!!! There is so many hidden charges. I urge anyone not to get involved in timeshares.... So expensive in the long run. Keep away from the cowboys in Tenerife.... And beware. I am now aware that the cowboys that sold me my points now trade under another name. Keep a look out for a sales rep with initials **.

We went to Mexico. My husband has been there before, so he made reservations in the same place. When we got there, they moved us to a lower quality suite. They said, there was some kind mix-up and that bldg was full. Yeah, Ok. They are crooks and if someone does a class-action lawsuit, I'm in. The scam they were running that appalled me the most is the water. They provide you a small bottled water at check in, then they say housekeeping will replenish the supply of bottled water so you always have clean drinking water. A bottle of water is $6.00. Again, my husband has been here before, several times, and the water was treated and safe to drink then. Suddenly, it's not. Yeah, Ok!!

I been paying for services for over a year and have yet to receive any services from RCI. I called to make my first reservation and they didn't have any available for the time frame. Called back and was told that they are charging my account for a reschedule. I noticed in my account they charged me $406 + $203 I didn't authorized. They offered me $68 insurance fee to cancel and not pay cancellation fee, when I tried to reschedule they told me I would lose all my money and have to pay again to book another date on my timeshare! This company is RIP OFF!!! DON'T BUY RCI TIMESHARES. CUSTOMER SERVICE IS A NIGHTMARE!!! DISRESPECTFUL! NO HELP! SCAM!!!

I have a disability and the woman who sold my husband and I the timeshare made all kinds of promises turned out to be all lies. We were told that the Concierges would make sure I would be in accessible rooms. Instead I was told to call the Lodges myself to make sure they had bathrooms that were accessible to my disability. Even the places didn't know what they had. This Company has salespeople who lie and cheat their way into selling you timeshares.

Hello. We have enjoyed all of our RCI vacations. We have been members for 15 years. These are our vacations. It does take some time to book, but through the years, RCI has made it easier. We have never been in a place that has felt anything less than awesome. We usually make our plans as far in advance as we can with some wiggle room. We never have a specific resort in mind and as they become available we review it to see if it is something we are interested in. We have never been disappointed. Not once. We have never been treated disrespectfully nor do we feel we have been lied to. These are our vacations. We have used them with friends, family and by ourselves. We have gone to Florida, Hilton Head, Texas and on a cruise. Some areas we like better than others, but we have always been happy with the accommodations. RCI has made us travel and take vacations. We have loved every minute of it.

I submit a search on April 2014 for vacation on 2015 for Virginia Beach starting on June 26 or 27 for 1 week and they delete without my permission. I have been waiting for 1 year. On April 28 2015 I received an e-mail to let me know the search is continuing. Today April 29 I called and the lady told me somebody canceled my request. I want my request back dated from the beginning of 2014. I didn't permission for cancellation.

They reel you in... tell you things that are half true. Hidden fees.... very costly if you want to go anywhere. Adding on fees/not allowed to save points without more fees, more fees!! Liars and cheaters......

When I wanted to reserve a room for a week two months ahead, I asked them if I can reserve it but pay when I get there. They said absolutely, you will only be charged when you show up. They said they needed my card information to make the reservation, and took the money out of my account right away, on a Sunday. When I called on Monday to ask them for my money back, they said they reversed the transaction and that I should see the refund in my account at midnight that day. It was not there Monday night, or Tuesday night. I still do not have my money back, and they keep lying to me, and saying that they put the money back in my account. RCI is the biggest liar. They will say anything to get your money, and then it will take weeks to get it back.

We went to las vegas for vacation. Promised tickets for a show, we left with nothing. Stay away from the luxor hotel and this company. Who wants to pay money to take a vacation to listen to the ** lies just to get tickets to see a show? Save your time and money.

Own RED 2 BDR TS worth top pts. Unable to exchange for another Resort no matter when I start search. Only way you can get a resort is if it's OFF season and/or under 3 star member review, no kitchen. Don't mind paying the EXCESSIVE RCI fees but I won't sacrifice for a motel, what's the point?? If you are thinking of joining, trust me and don't. NO convenience searching and most resorts are 3 stars and under, better off just staying at a hotel. Luckily I did not pay a mortgage for my TS prior to joining RCI. Just be prepared to spend way too much time searching and near impossible reaching customer service. No help.

We have a peak weeks time share unit (2xBed, 6 sleeper, Silver Crown) at Midlands Saddle and Trout in the KWAZULU Natal midlands in South Africa for over 20 years and affiliated to RCI. We spacebank our unit with RCI for approx. 6500 points. We used the school holidays to book timeshare in South Africa when the children were little. We also made use of the RCI bonus weeks so we had more than 3 full week holidays a year without using our points, paid the admin fee only. To holiday in Cape Town and the Drakensberg in South Africa we had to book a year in advance. All our travel/resort experiences were memorable, including the online booking and interacting with staff at RCI. South Africa has hundreds of very good resorts inland and at the coast. Please come over on your next holiday travel.

I purchased a timeshare on 1-3-15. I gave the access to my credit card and they took 880.00 down payment. I then arranged to pay them the maintenance fees in the amount of 750.00. I paid them by 2-1-15 so I could get the user name and password to the RCI membership. I received this in March. Now I can't book anything, reach anyone that can give me any satisfactory information. I am paying 152.00 per month since January. When I look at the site, it says you can book using your points, basically 40,000 for a week and still pay us 152 a month for a hotel room. We should file a class action lawsuit!!! I want all my money back and I am ready to file. Anybody want to join up let me know! They can't rip people off and get away with it. This is a scam!!!

We wandered into a Tourist Information store when in Sedona. We received a map of the area and we were quickly passed to another agent because the first one "needed a bathroom break". The new guy was quite nice, gave us lots of ideas of things to do in the area including a scenic train ride, at a great price of just $20. All we had to do was go to a different location to pick up the tickets. "By the way" he said, "they'll want to give you a quick tour of the place. It is called Sedona Pines." He promised we'd be there no more than 30 minutes and since we were saving $120 on the train tickets, well, we fell for it. The tour and sales pitch lasted 2 hours.

As a lawyer who has owned RCI Gold unit (2 BR) for 20+ years, this has been a headache, a huge waste of money. No comparable units were ever available within the booking time frame. I've 'enjoyed' the use of this lemon 2 times in Hawaii (at resorts very inferior to my home resort), once in Guadalajara (horrible apartment in suburbs), twice in the Yucatan (good unit finally) and 2 times at the Home Resort. 7 vacations at a cost to me of over 35000. When you add in the HO dues, the taxes, the horrible add-on fees for nothing (use by family members!) you will tear your hair out trying to deal with them on the phone. I might consider bringing a mass action or being a mass action client in California.

I reserved a hotel through the RCI Packages website, and noted the cancellation policy which indicated that: "You can cancel this reservation on or before 02 Apr 2015 (Local hotel time) without incurring a cancellation fee" and that "If you cancel your reservation after 23:59 on 02 Apr 2015, the following cancellation charges will be applied 252.58 USD." I paid $388 for the reservation.

I have been a member for over 15 yrs & own 2 Gold Crown resorts which I have banked on numerous occasions during the 15 yrs. Every time I have gone to try & exchange RCI never has any avail for me. One time I was able to get a exchange in FLL and oh boy!!! Resort was disgusting and in a very dangerous area. My Gold Crown resorts mean nothing. I also tried last year to use 2 weeks banks for WDW and the reservation agent laughed at me. I was never able to use them again. So now my membership has expired and I can't use the 2 weeks I have banked unless I become a member. Not on your life will I become a member I would rather lose the weeks. DO NOT BECOME A MEMBER OF RCI. They are a RIP-OFF......

We are DVC members because they did not pressure us. We spent about 2-3 years discussing and contemplating before deciding that we should have jumped on the bandwagon 2-3 years earlier. We looked for angles that may not have been presented to us and decided Disney had nothing to hide. One of the benefits of being a DVC member is that we are able to book reservations at locations other than theirs, including through RCI. Being new members, we decided to use our points to go to Colonial Williamsburg for a few days during my son's spring break. As soon as we arrived, we were handed vouchers and they made a copy of our credit card.

RCI Cruise and Resort Vacations Package - Terrible package. You don't get what they promised, they tell you one thing and then when you try to book it's another story. RCI outsources this to another company that is making millions on the backs of RCI customers.

We paid $138 for 4 show tickets in exchange for doing a "2-3 hour timeshare presentation". Total time there - 5.5 hours! The only reason we got out that quickly is because I called the police. After a 4 hour presentation that was very pushy and rude, we were made to wait over an hour for our vouchers. When a group of people went to warn the incoming suckers, they were met at the door by 3 large security men and were told they would have the police called on them for making a disturbance. As if wasting almost 6 hours of my vacation, the worst part is that we're not guaranteed seats to our show. We were given vouchers and if the show is sold out we would be out of luck.

Do not buy anything with RCI or vacation village. This whole thing is a big rip off. They lie about what you get for your money. With RCI just to deposit the points that I pay for, I have to pay them to deposit it and to do a search for a property I want to go to in a certain area. They won't deposit my points separately unless I pay for each point separately. Customer service is awful and unacceptable. Don't do it.

If you are thinking about buying a vacation package from RCI, buyer beware. Your personal information and credit card information can be seen by anyone. Especially if the employee works from home. They have your financial information. No one checks to see what home based agents do with your information. They don't tell you they are home because only an idiot would give someone a credit card who works from home and any criminal can get your information. I heard of a few numbers being sold. I know of a few felons who worked there… well you know the rest. RCI VACATIONS WILL GET YOUR MONEY MORE WAYS THAN ONE.

We are very new timeshare owners, and recently received a telephone call inviting us to a short presentation about how the new building maintenance program was reducing fees, how the reservation procedure had changed to be more efficient, and ... most importantly... no one would try to sell us anything. Oh… and there was a free dinner at a local, not-so-good, restaurant.

I noted a charge of $131.22 on my credit card for CRUISE VACATIONS (Aka RCI). Called credit card to notified them of the fraudulent charge - had my credit card cancelled.. Received an email about the Charge back from RCI Agent ** who claimed he had a recorded conversation from June 2014 AUTHORIZING A CRUISE VACATION. Though I denied agreeing to a cruise and an extended payment PLAN, he would did not play the recording. When I later heard it was a generic discussion of where we would want to go but I STATED THAT I WOULD NOT AGREE TO ANYTHING WITHOUT SEEING IT IN WRITING AND HE PROMISED TO SEND IT TO ME.. but never did. He took my credit card number to guarantee the $99 certificate and I never received the promised written info nor did I call back to authorize charges to my credit card for 18 months amount $131.22.

On 1/23/2015 I started my down payment with RCI and on 2/20/2015 I paid the remaining balance, I was suppose to get a package, I didn't receive that. I called them on 3/4 to make a reservation, they told me I can't because I was not yet a member so I called the person I signed up with (**) & he told me he will help but give him until Friday 3/20. I'm still waiting for the call, I then called his supervisor & she told me she will give me a free week but I have to use my points, then it's not free, she also said she will call back & nothing. They're a fraud. At the time of sale they said I can get my down payment back at any time also not true. Please don't buy, don't be a victim like myself, I wish I did more research.

Really, no star is what this company should receive... Customer service is bottom of the barrel. When I had called I was made to feel like I was interrupting office fun time and had a representative that DID not know how to work her computer. Not at all helpful in my search and of course the internet was down. What happened was absolutely nothing!!! Went to book a vacation and was told I should have been looking to take one 6 plus months ago not 4 months as they had nothing available. What a waste of money joining rci is and I highly regret being a member. As membership means nothing to this company!!! Beware

After reading other reviews I'm not feeling any better about this company. I joined last September in Myrtle Beach at Plantation Resort. Beautiful place. Now I know why they have their sales pitch there. Trying to make reservations and I have been told that nothing is available. Seriously with all those locations. I believe the other locations only make a small amount of rooms available at peak times so they can make their money from the public. RCI rep was pleasant but couldn't help. Waiting for several callbacks from Plantation. Feeling regrets. May have to consult an attorney. Has anyone thought about a class action suit against this company?

My husband and I bought this timeshare from The Jockey Club. It's a pieces of crap for timeshare. We had it for 1 and 1/2. We try to book our week with RCI, GeoHoliday, and Jockey Club. Every time we try to book, customer service will always say no availability for the days we want, choose another date. It was the same thing. I wish if we could get our money back and say goodbye to this company. I do not advise anyone to buy or invest any money with this company. P.S. They give us cruise tickets, it was worthless. Airline ticket was worthless. Hawaii trip, that too was worthless. This company is a ripoff (don't trust them).

It's been 4 and a half hours and we are still waiting. The supervisors and employees are nice till you say you are not interested in purchasing today. Then they make you wait over an hour for your gift and are super super rude without any shame. We kept being told it would take 'a few minutes' over and over. Finally, we got so tired of it. We went to the supervisor, explained it is my dad's birthday and that I have had to cancel things because it has taken this long. The guy just stared. Said nothing. Then another supervisor came, interrupted us and rudely said 'you can go now if you don't want your gifts.' Um, we wasted 4.5+ hours of time. You'd better believe we want what we paid $85 for!! So the guy rudely says "5-7 minutes." It's been 7 minutes and we are still waiting.

I was trying to book a hotel somewhere in Paris. I found ONLY 2 HOTELS near the landmarks affiliated with RCI. To my horror this 2 hotels are located in the area where shadowy people, homeless immigrants and Arabs live. I saw pictures outside the hotel with trash scattered all over and homeless people sleeping at the side of the street. Is this how Paris is??? I was so shock! Then I called RCI for any other hotels and they answered there's none!!! This company is a SCAM!!!

We purchased a trip with the promise that if we did not like the information received, we would be refunded our initial deposit. We did not like the package and the reviews and requested our $ back. After much ado, we were promised the money would be refunded. Not only has it not been refunded, almost two months, they hit my bank account for the next payment. Anyone for a class action suit?

This company is a joke. If you want to book a resort anywhere you actually want to go, forget it. I've been with RCI for three years and I've been able to actually use it once. Every time I try there is nothing available anywhere. They are great at taking your money and nothing else. If you're thinking about joining don't! Plain and simple.

I cannot begin to describe how frustrated I feel with this company. I have owned my timeshare for 23 years, is a non restriction timeshare in Orlando Florida just steps from downtown Disney. As everybody in the same situation with this company you may very well know how deceiving and falsely they advertise and recruit people so they can deposit their weeks with them. Today was my last day with them. I have two weeks deposited with RCI and when I tried to exchange them to travel to Argentina their answer was that all the resorts in the area were fully booked for the next two years. "Ok, it’s possible if you look for an exchange in Buenos Aires or in the wine route in Mendoza, but in Merlo, San Luis, so you can have an idea where this place is, I will have to take you myself because it’s in the middle of the mountain in Argentina where only locals attend."

I have been on hold for over an hour, in an attempt to pay my maintenance for the year 2015. My sister is interested in buying a timeshare. I told her I have been on hold for over an hour and it is always a huge problem to actually get a person on the phone. For some reason, she thinks I am trying to keep her from purchasing her own timeshare. In actuality, I am trying to save her money by NOT buying a timeshare. It is a big hassle and I am so sorry I ever bought one!

I have been a member since 2003. I have timeshare in Florida 3 bed high season. Only used once in our own timeshare. Have always deposited and used other resorts around the world, never got like for like as promised. One bad experience in Bahamas and one Spain, have to checked out earlier. RCI representative on was not very helpful. After complaint was credited back the week but no compensation. Time shares are worthless, can get for nothing. Now have advertised on timeshare users group's website for free. Have got good response for transfer to new owner and they are ready to pay transfer fees etc? If you are fed up with your timeshare dispose this off on this Web site. Do not pay any money to any company who promise to sell this for you. They are scam to take your money. Do not buy direct from resort or any presentation. You can get the same for free or much cheaper.

Both myself and another person bought a timeshare from RCI - Timeshare was in Los Cabos, Mexico. I was charged 4 times a payment of 900 on my credit card, Timeshare was in my name and other person filed bankruptcy. I lost the 3600.00. Can I recover that money?

Was told we will have only 90 presentation but lasted 3 hours. After a while we got a week's worth of points. The sale point that convinced us was that it could build equity. That it could help us when we buy our first home. That was a lie, we can't sell it, and there is no equity. We feel like we were lied because he convinced us that this was a smart investment for the future.

I had complained about not getting anywhere with RCI and customer service. They finally gave me a supervisor's name and after 2 business days she has finally got my issues resolved in booking my vacation.

The Timeshare world is not what it used to be. RCI is owned by Wyndham and a person's exchanges are controlled by them. A person has to check daily online,however if calling they will try to give you something else... It's in their best interest not yours!

When the pushy salesman sold us the timeshare we were not totally set on buying it. He said several times they would buy it back. This was 4 or 5 years ago. They refuse to buy it back and we've never used it. They will say anything till you sign the contract. Then they avoid you and say they will reprimand the salesman. Bs.

I have not been able to use any part of the voucher I was sold. Each reservation I have made was cancelled within a few days for no reason.

I got a letter stating I owed 1300.00 dollars, so I paid it. Now they're giving me the runaround for my receipt. The representatives was very rude and her name was maryanetta at the switchboard operator. This is crazy and the worst company award goes to RCI...!!!

RCI has changed the way you exchange your timeshare. We have exchanged our timeshare in Miss to Cancun year after year - great two bedroom timeshare. Trade for trade they changed to a trading power points system and all the exchanges seem to be more points than you have! So if you want a place for June/July when the grandchildren are out of school you need more trading power. How do you get this power? Pay your next years dues in your timeshare and use points for trading power from there along with a cash amount. So now you don't have that much power next year and are back in the same boat. It's a money maker for RCI. When it runs out I'm out. Anyone want a timeshare in Miss. $800.00????

In Dec 2014 my husband and I were invited to a presentation for RCI in Atlantic City. They said we would receive airline tickets good for anywhere in the USA plus free dinner. After FOUR hours we finally purchased a Platinum membership. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! I have been on the phone for two weeks now, holding on for hours ‘til somebody would pick up, and have had a run around between the home base in AC and RCI. Cannot even get close to getting a week planned for our upcoming trip to FL. They DO NOT explain to you exactly how this works... It's ALL smoking mirrors.

My heart rate has gone pumping once again.... I thought that I was finished with RCI because of all their scamming. We 'sold' our week back (paid the legal fees to give back)..... With absolutely not one cent in profit which is the only real estate deal we have ever NOT made on. I felt huge relief to be rid of this 'holiday', yet we have one more week with RCI... Or so we were told.

We bought our timeshare in the early 2000's, understanding we could exchange our units for other units through RCI. No problems. We enjoyed going where we wanted to go. Availability was not an issue provided we were flexible. RCI WAS great. Someone decided to change the format. Exchanging became nonexistent. Nothing was available anymore. Now, you have to pay out your ass to rent units outright. Seems they chose to take the premium units and expunge them from the exchanges and offer to rent them to their members instead for THEIR price. I called and complained. Tough. I said the Hell with it, and the timeshare is history. At one time - 5 stars. Now, I have to give them 1 star because negatives are unavailable. Order number? No receipt because I refused to take their crap. This is my opinion.

I purchased a one-year 1200.00 sampler membership from RCI Las Vegas, Feb. 2014. As I suspected, very hard to get accommodation where I desire. I ended up taking accommodations where it was available for the time off that I had. When RCI called me to try to sell me permanent membership one month before my membership and I refused, they cancelled my membership. One month before actual expiration of my membership. I have been calling them and they keep promising they will reinstate it...and they haven't.

Last November, we signed our contracts online and I was unable to copy them because their system blocks any printing of their contracts. We paid them $3,999. for the membership and it is now January 24 and we have never received copies of our contracts, nor our membership kit or cards. I have called repeatedly since the beginning of Jan. (they said it would take six weeks) and they keep telling me they sent them, but nothing has ever been received. I will go to legal means to get my money back because they are not living up to their end of the contract if they push me into it. So far, they stink!

My parents have owned 2 timeshares in Florida for many years. In 2012, with both in failing health, they spoke with an RCI representative to sell those timeshares. When I took over their financial affairs I discovered that instead they had been talked into paying at least $8,700 dollars to convert their weeks to points and an interest in a timeshare in Texas, probably because a son lives there. I found notes in my mother's handwriting that after receiving written confirmation of the sale she tried to get out of it, writing "husband terminal" and "can't travel".

We arrived at the Maui Beach Resort for our appointment at 8 am as scheduled by our concierge the previous day. We were to receive a $100 discount on a snorkeling trip for the two of us if we attended a Timeshare presentation by RCI. I'm not sure who lied to us - when we advised our concierge that we had attended a Timeshare presentation one week earlier by another company, she advised that was ok after contacting the Timeshare management office. Roberta from the Maui Beach Resort Timeshare office location advised that was not ok. However, this was advised to us after we had been sitting in the appointment for 20 minutes, having been asked many many questions and little presentation provided to us.

My wife & I have owned our first timeshare (Panorama, BC) since 1990 and a second (Weston, FL) since 2000. As owners for a quarter century, we can only express our satisfaction with the timeshare experience, which has allowed us to travel economically and in style and genuine comfort to dozens of resorts on five continents. When staying at hotels, we generally select the Starwood group (Westin, Sheraton, etc.) and believe we have reasonable, but also high standards regarding our accommodations expectations. Virtually all of our timeshare stay experiences have been very good to outstanding. It always perplexes us when others, who do not own or know very little about timeshares go on about scams, undue expenses, etc. As with everything in life, be informed and use what you buy wisely, knowing whether or not it's what you truly want. Our 25-year experience with our RCI timeshares has brought nothing but joy to us and many happy family memories.

Signed up for free shows, gambling cash, and food. All we needed to do is listen to a 60-minute presentation. Presentation was 90 minutes. Tickets for Hypnosis show were expired and show no longer there. Tickets for Burlesque show was buy one to get one free. Gambling cash was voucher for promotional slots only (wasn't for 100.00 it was for 20 spins). Food was in the form of a card for Restaurant.com, which the web page didn't work while we were in the casinos. Were they all bad because we didn't purchase? We will never know!!!

It has been over 10 since a friend and I signed up together. Within a week of return home we had over $13,000 in debt on a credit card provided to us but yet to receive any membership information with numbers needed to even use service. Debt the size of a car and second payment due and still no way to access what we are paying for. Several attempts and calls to office in Bahamas getting us nowhere, asking for dispute paperwork getting us nowhere. Going to be turned over to a lawyer, severe misrepresentation!

My husband and I purchased a time share from RCI in August 2014. We have just begun looking at taking a vacation in the spring 2015 but just learned of the "all-inclusive" fees. These fees are ridiculous along with the exchange fee. We can purchase a hotel stay for much cheaper on almost any other site. Why do we need to use our points and then pay $100 to $200 per day per person (mainly in Mexico and Caribbean)?!? We have spoken to a representative many times and no one ever mentioned the all-inclusive fee only the exchange fee. This was shocking to us. If you are looking at purchasing a timeshare please...please ask about all the all-inclusive fees. We feel so bamboozled by RCI but it was a learning experience for us. All I have to say is be careful.

We made reservations with RCI in July 2014 for December 2014. Upon arrival, we learned there was no public transportation to and from the resort. Attempting to change our reservation to a resort closer to attractions failed. We had no alternative but to show up at 11 am. The resort refused to store our bags until the 4:00 check-in, despite knowing we had frozen food, no car, and no alternatives. They were rude and made no efforts to accommodate us. I will never recommend an RCI resort to my family or friends.

My wife & I paid $495.00 to Elite Retreat Corporation back on 10/28/13 for a listing of our timeshare on their website as for sale. I called and spoke to Kevin a month or so later after I handed Elite Retreat Corporation $495.00 since they never called me in the meantime, well they had already posted our ad when we had paid for it which probably took them 10 minutes as it appeared that they had a template that they use, not bad for $495.00. So, when I called Kevin a month later since I did not hear from him since we paid for the ad and he states that he already had 3 interested parties to possibly buy our timeshare and after hanging up I thought to myself and wondered if he truly had interested parties why did he not call us. I realized that RCI is a sham and I knew that I had been taken so I just gave up. This company & RCI are bad and should be investigated and shut down.

Please, please NOBODY buy a timeshare especially in FL. They are nothing but liar and scam artists. Once they get you that's it. It's a living death sentence. You get tossed around department to department. A few time I booked a hotel (1) one month in advance still when I get there the hotel was not given the payment in form of a credit. So I end up paying for the room myself because I had two children with me at 11 pm cold and raining outside and had to get in a room. Few other incidents very, very bad service. Never never buy a timeshare and nobody wants to buy this crap. Those people are smart.

I feel that RCI is a huge money-making opportunity for RCI. We will never buy another Timeshare. If you want to sell your time share it is next to impossible. RCI charges for everything, I feel that they are way too greedy and do not do lots for what you pay.

My wife and I were coaxed into buying a Vacation Village at Parkway resort in Kissimmee, Florida - 2 bedroom unit for 2 weeks every alternate year in 2007 during a sales presentation. The membership sold to us was for Weeks. The annual maintenance charges and RCI exchange fees were exorbitantly high, but we wanted to give it some time to see how it pans out. We never got a resort of our choice when we wanted, even if we booked 6 months in advance. We stayed in a resort in Switzerland and had to change our flight dates basis RCI resort availability. These resorts are so far away from the main city, that we had to be back by 6 p.m. if we had to catch the last bus up the hill to the resort daily. Still we were patient.

Tried to call representative due to calls trying to sell upgrade weeks to points. No literature, no guarantee if real or not. Attempted to call RCI, no response, vicious loop. They need to be investigated by federal government. Current marketing efforts on phone are illegal. Absolute no service. Do not buy a time share at all. Biggest scam going. Need to be outlawed. We need a class action to sue this group and all timeshares.

I had a very bad experience with RCI agency. I cancelled the flight and hotel within 24 hours. Got refund from flight, but for the hotel I was told that I had to keep my credit that I paid until end of the month. But when I called them during this month nothing was available for this credit and I had to pay extra money. Another thing - I made flight reservation and verify all the details with RCI. I got one price, but the airline charged me twice of the price. I was trying to correct the mistake with RCI. I spent 2 of my days off on the phone waiting for hours and finally nobody helped me with this problem. I was told that everything is my fault.

Made reservations through RCI, had confirmation. Son Ryan and daughter in law Kristen called evening before to confirm reservation. Were told guest fee required and the reservation would not be honored unless the $59 guess fee was paid. I called several times today which was a disaster. First I was told guest fee required by resort, then told RCI received the fee apparently to provide a guest certificate for the Holiday Inn to honor reservation. So I stupidly paid the $59 and when Ryan and Kristen called to say called hotel and still no reservation, I called 2 more times. First on hold for 10 mins and second time, finally was told faxing again the guest certificate and at my request would call the resort.

This issue has been resolved to our satisfaction by the company.

credits are expiring is further punishment. RCI is extremely oversold and unable to reasonably accommodate, while forcing members to maintain pricey membership - Considering discussing this with associates who prosecuted the Erin Brockovich class action and wonder if there are many others with similar complaints.

I paid several months for a promotion for some cruise packages. My financial situation changed and I could no longer afford to pay for the package nor to travel. RCI refused to return my money, because it was past the 30 day cancellation period. Therefore, although I am an RCI platinum member I am out hundreds of dollars, for which I received absolutely nothing. A representative laughed at me when I insisted I was going to get my money refunded, guess he really got the last laugh. To make matters worse, I am forced to be an RCI member and to pay yearly dues for the rest of my life in order to get the most out of my timeshare. I had a membership with these pirates 30 years ago and cancelled when I realized they were rip-off artists. I hate that I am forced to deal with them again!

Called and placed on hold for 25 minutes. Agent finally came on and told me to use the website to learn about membership benefits including Platinum. I explained that every time I clicked on information about Platinum Membership the site took me to a JOIN screen with no explanation. So he told me that he would put me on with a Weeks expert to help me. He put me back in the regular queue and I sat another 30 minutes. A girl came on and I explained the whole thing again and she referred me to the website and that if I was "patient" I could figure it out on my own. Not really. I'm actually ahead of the curve when it comes to using the web, and in fact I'm ahead of the curve when it comes to TimeShare and RCI as well since I work as a Sales Manager for one of the largest TimeShare companies in the world located in South Florida. If this process is tough for me you can safely assume that it will be tough for many others. Most will likely simply throw their hands up and join not knowing exactly what they are getting or exactly how it works. Both agents told me that there is so much information when it comes to membership, one said there was a whole book of information, and so it's not possible for them to get into it.

I attempted to purchase airfare through RCI and their system failed to allow them to due to a "computer error". My Platinum account has an auto-renewal setup through Summerpoint resorts. My account was scheduled to auto renew November 1st. But because I needed tickets for after the renewal is supposed to kick in their system wouldn't allow them to search for flights. Even after I have a Summerpoint representative on the phone with us at the same time. When I tried to purchase the tickets, they were ranging between $1250-$1300 per ticket. When I eventually had someone look up tickets, the prices had jumped to $1800. Unbelievable! Really poor experience from a supposed respectable company. Not anymore.

We received a letter saying that the hotel in St. Maarten has been auctioned off by the bank of Nova Scotia and bought out by Algeria. Now Algeria is saying that they no longer honor any timeshare and lease agreement. Now RCI told us that once our points run in 2 years we would have to rebuy and find another timeshare. Talk about putting us in a boat with no paddle. Thank you, RCI.

Booked a trip through RCI back in July for Nov10 - Nov24 at two different resorts in Mazatlan. When we booked, we were charged a fee to extend 2 weeks we had banked that were about to expire (expected) and then we were charged TWO exchanges because we were using deposited weeks which we only expected to pay for one since one of the weeks is at our home resort (??). When we discovered our confirmation was for Nov3 - Nov17. We immediately called and the only thing they could do was put us at our home resort for 2 weeks and they were going to charge us another exchange fee which didn't happen. But now we are paying 2 exchange fees for 2 weeks at our home resort. I would have thought that the least RCI could have done was refund both the exchange fees paid to make up for their mistake. To top it off there was not even an apology from either representative we talked to. Their customer service is AWFUL.

After check in Mizner Place, Weston Florida, as usual, to get my parking allowance, I was redirected to RCI saleswoman who sell me a welcome breakfast by USD 20.00. In exchange they would give me a gift card of USD 75.00 and get my opinion about the new room the hotel would offer. Even being at the booked time on the place, I was prevented to get in (on the VIP entrance) because my wife wasn't with me (she was taking care of my daughter who was feeling sick). I was oriented to go back to the hotel and get my money back. However, they didn't refund me even after my explanation. Beside of it, I really recommend do not trust on the RCI sales persons and if have other options against RCI you will avoid many problems and surprises as associated.

I signed up for Timeshare in Florida in 2004 for 63,500 points every other year. From 2004 to 2012 I was quite happy with my lot and we had some very good holidays in Europe and indeed all the apartments were excellent. I had no complaints. At end of 2012 I received a letter from a company in Florida called Festiva Hospitality Management saying that my points were being cut to 36,300 because a "mistake" had been made when I purchased the points. I contacted RCI who said that it nothing to do with them but "just keep paying your Membership Fees or else". When we signed up, the reps all had RCI badges and all the walls of the room were decorated with RCI posters so as far as we are concerned we signed up with RCI and have dutifully paid our Maintenance Fees and Membership Fees without fail since 2004.

Just to recount the nightmare I went thru along with my family at Munnar: We booked the Innova taxi for Airport pickup thru Mr. ** on phone and it was conveyed that we need to pay to the driver Rs. 4731. Rs.4800 was paid on arrival at the resort just after getting down at the premises only in cash. No service document was presented at that time or even the next day to us either by the driver or the resort staff. They raised this issue only a day before we were to leave the resort. On explanation they did not show any respect to us and in fact were De-courteous to us & treated us as if we were at fault. Resort staff were saying we have CCTV camera installed at the location (Outside reception) but did not co-operate to show us the footage. It was due to their inefficiency and lackadaisical attitude we got into trouble. They sided with the liar driver and the union goondas. Such scene was created that we could not leave the hotel, as if we were kidnapped. We could not call police. We could not call any other taxi & we were to miss the flight.

About a month ago I was in Vegas with my husband and was approached by one of your reps. We ended up speaking to Rick regarding discount show tickets if we come back and listen to a presentation. Unfortunately we were leaving that day, we still signed up because Rick assured us we could come back to any kiosk/ desk and get our tickets when we returned. We came back Labor Day weekend. Went to the kiosk/desk informed them what Rick had mentioned. The gentleman told us we'd be taken care of after the presentation. We went to the presentation which ended up taking 5 hours! Instead of the 2 1/2 - 3. I told the rep after showing us the property we would need time to research more info. He still presented prices.

I'm reading all these complaints which have been going on for years and nothing is ever done to improve the situation. No one cares about RCI customers including the BBB, Consumer affairs or any type of watchdog organization. I have owned timeshare for over 20 years and have seen RCI do just about anything they want. In a recent class action suit about not being able to book weeks or points vacations because of no availability, but yet the same units are available for "rent" the plaintiffs received $12.00 each. I could go on for hours but why, nothing will ever be done to stop the dishonest tactics which RCI uses to deceive trusting customers.

My wife and I purchased time shares (points) in July 2012 while on a cruise vacation in St Maarten after we were told what a great investment this would be for us and the kids. Now after 3 years and US$15,000 poorer we realize that through the maintenance fees of $800 and booking charges, this investment is a total scam and does not make sense. I really trust potential purchasers look at the total picture, and in particular the lack of a resale market as a key indicator that this investment is not what it is marketed to be. In summary: "the worse investment I have ever made" and in Barbados we have investments yielding less ROI than most USA projects.

I paid my annual maintenance fee at the Divi Phoenix for my 3 bedroom Penthouse. For the past two years, as soon as this is paid, RCI sends me a confirmation email confirming my Home Week. Having not received a confirmation email, I called RCI to ask about it and was told by a customer service rep that my week was put back into inventory for Exchange because I didn't call to confirm. Being very upset about this, I asked what could be done and they said "nothing, it's been put back into inventory and released. That week has been booked".

Mom booked a couple of units in northern Oregon for mid-2015. When she looked at the bank withdrawals for these she noticed a couple of $49 charges that she didn't understand. I called RCI to inquire and was told that they were "protection" in case we had to cancel within the 14-day window. Since this is a year out, I asked them to cancel the protection since we would not be using it. They then said that the protection can only be cancelled WITHIN 24 HOURS OF BOOKING THE RESERVATION, and refused to cancel it. So now RCI has screwed Mom out of an additional $100 bucks. This is the kind of behavior that I would expect from shady used car dealers or door-to door vacuum cleaner salesmen -- little terms and conditions that they don't tell you about to nip you in the ass down the road.

We were all set to go through with things but weren't prepared for the down payment. So I put down $100 towards it. My wife went online while we were there and saw the horrible reviews. So we told them that we would come back tomorrow with my final decision. The guy assured my wife 3 times after her asking if they were going to pull my credit because we were trying to buy a house. Bob assured us they wouldn't. So I went back the next day and got my refund. This has been about 5 days ago. So when I went to the bank and applied for the loan, it showed they pulled my credit and it dropped my score. Remember Bob assured my wife 3 times that my credit would not be pulled.

I purchased a cruise & resort vacation from RCI, it is for 1 week vacation at the resort of my choice and 1,7 day cruise. The payments were reasonable only $161.92 over 18 months. Which started on September 13, 2013 and last payment would be on February 13, 2015. I have just been told by an RCI representative that I must make the cruise reservation by August 28, 2014 and the Resort reservation by February 28, 2015. Why would I make reservations prior to paying off my program. They did offer to let me make higher payments and let it be paid off faster but what is the big hurry.

Somewhere in March-April when JetBlue opened Fall 2014 reservations, we booked tickets to St. Maarten to stay at Divi where we have 2 timeshares. I checked with staff there that I am booked for my home weeks, was told yes. In May I was in St. Maarten on a cruise and stopped at the resort and double-checked if I am down for my 2 units. Yes I was, but was told to check with RCI so they can deduct points. Something that I don't understand because I already paid maintenance fees. But as an obeying citizen I did call. The guy at the other end said he can't take my points because there is not 6 months between the date I called and the stay and that the resort has the power to take reservations without using points - I paid my yearly fee. I can accumulate my points for next year.

I have been with RCI for some years and each year my Cabo San Lucas exchange has gotten worth less and less. I felt so frustrated when I received a call today stating that my ongoing search for Greater Mesa, Scottsdale, AZ area would probably not happen because my week in Cabo is only worth 13 points. A bit of history: When we first went with RCI, we were weeks. Could trade straight across for a red week. Then they started saying that it was really points and now it was transparent to us.

We bought into RCI last year January 31,2013. We have been trying to book a vacation or just even a hotel room for a weekend in locations such as Las Vegas, San Diego, San Francisco. There is nothing available through RCI or too expensive. Whatever RCI is promising, it's a flat out lie. We paid $ 5800 for a scam. Their representatives are clueless and aren't helpful either.

I own two bedroom beachfront units at the Royals in Cancun. These are top rated units by TUG and Travel Advisor. For over 20 years, I could and did exchange to the best Marriotts, Hiltons, even Four Season. My resort has been II only. But a special deal was offered by our resort to join RCI for trading purpose. And I thought to try it out by placing 2 units in for trade with RCI. I was giving a trading value of 11 basically junk status. I can't find any kind of decent unit to trade into that is something more than a glorified motel/hotel conversion.

I booked points with RCI for a vacation in the Canmore area for my daughter's wedding. I was given a resort in the area (this was almost 1 year ago). I was in Canmore two days ago and decided to check out the resort. At the front desk I was told they would not have a room for me. In fact, they had notified RCI several months ago that the rooms they were to have available were not built yet. I never heard a word from RCI and had even spoken with them the day before we left to go to Canmore. When I called RCI today I had to talk to a supervisor who said he would send me back the fees I paid to RCI. I paid almost $1000 for the weeks I booked plus two sets of fees to RCI. I wanted full compensation. He would not let me talk to anyone above him and was quite robotic in his answers when I asked him if he would like to be treated this way. Canmore is a destination wedding site and everything within reason is booked the week I need. Where do I go from here? We all need to start a class action suit as this is not the only problem this ripoff company has presented. Every time I try to book a room with them there is a hassle.

I so wish I had discovered this site before signing up with RCI. I own a timeshare in St. Maarten for week 43, have paid the maintenance fee and due to a new job can't take the time off. Years back I heard good things about RCI so therefore figured I could "bank" the unit and trade it for another timeshare next year. After paying the fee, I have learned that many locations are not tradeable. I don't understand why this happens. If I join Intervale would I have similar issues? What service does RCI actually provide? Kindly steer me in the right direction to "bank" this unit for future use.

This is a total scam. DON'T EVER SIGNUP FOR THIS. Worst I've been treated in my whole life. Everything about free days and so easy to stay there was wrong. The free cruise is a scam. When I got my cards three weeks after I signed up they had nothing on me. The RCI person was rude and decided to get out. I tried to reserve a room at Conroe and Galveston. Conroe had two days open during the summer and Galveston none! I found this out two days after I got the cards. I called to have everything cancelled and the guy gloated about my six days were up and too bad. I wrote a complaint to the BBB and the three credit bureaus. I will post it and I have now had to write a third after the way they treated me.