Priceline Reviews

The lady could not understand English and could only say, "I'm sorry sir, I'm sorry sir," so she passed me along to another outstanding representative that stated they are highly trained to not make mistakes. However, I called corporate and they informed me that they had made a mistake and now I have been dealing with this issue for almost 2 hours.

I would say the experience was unpleasant at best but I will not continue to do business with Priceline.com again due to their lack of customer service and the fact that they are using Asian companies to service us when we can not even understand what they are saying. It is extremely difficult to conduct business with a language barrier. I recommend that no one uses this company. The end result was a long process that did not need to be that long if we had American customer service agents who could understand what you are saying and respond in the proper way. Until they use American employees I will not support this business.

So I assumed (although cleverly it doesn't say confirmed on the message sent instead) that the transaction went through. No. Instead, I rechecked the status to find out the prices changed and so were the flight availabilities, not the icing on the cake. So I opted for another flight again at 4pm for $305, engaging myself in entering all this information once again I submit and only to find another error message stating that unfortunately they've changed the price once again. So I got out of your website, checked into Orbitz.com and what do I find? The same flight for the same price ($305) that was initially chosen and I submitted with no problems. I'm not going to ask why. Because I'm beyond that right now. I work late so to come home and the only opportunity I have to book this flight and they change it on me not once but twice? Thank you for previous great service but no thanks!

Subsequently, I will have to find other hotel accommodations but I will still be charged approximately $90 per night for the hotel I cannot use.

Every time I was told to rebid for my price, it was not accepted. Apparently, one was accepted and my card was charged. I have searched my emails and have yet to find any confirmation email. I had no idea that I was charged until my credit card bill arrived. I called Priceline and was told that there's no refund, as I had agreed to the charge when I inquired. I told the girl that I had no intention of booking and I was just inquiring into pricing. Again, too bad, I was stuck with the best deal. The rental at this point is still a month away and I don't want it. I told them that I made a mistake and I was willing to pay a fee to cancel the rental but I was told that no and I am still responsible for the charge.

I called the 800 number for two days. First day, call is outsourced to Philippines; second day, call outsourced to Mexico. I was unable to speak to anyone who can authorize or correct their mistake. I will tell everyone I know and even those I don't, never use Priceline.com.

We were shocked to see that what we got was the resort with a price of $114 on the website. We didn't understand how can it be that they are promising up to 60% discount in "name your own price" and that I am paying $140 for a resort that costs $114. We called them and said it's a deceit since you are not supposed to get a hotel that has the lower price than your offer. But they just don't care and after speaking with a representative and customer relations, nothing was done. They kept saying that you can't cancel a deal that was done in "name your own price". None of the representative understood our complaint and that it's not reasonable that you get hotel which is cheaper than your offer.

They cheat us and now we are paying $530 after tax and commissions (such a theft) for hotel which is worth much less than the price we are paying. The second thing is that they have the rule that if you find a cheaper deal, they will refund you. We learned that you have only one opportunity to get a refund if you find a cheaper deal. When we said that on their website the hotel costs $114, she said they will check our eligibility for refund, but then we said you can find it even cheaper in other websites and were told, "Sorry, there is only one chance to get refund and you used yours". We said that we told them about the $114 as a reference to the price we paid and not as the lowest price, but kept hearing "you have only one chance for getting refund". They are liars and cheats!

I would like to emphasize that before making this deal, I called Priceline helpline and asked if I am using "name your own price" and when giving an amount which is higher than amounts that several hotel offer, does it mean that I will get only the one that the price is above my offer. The representative told us that he can't answer the question and that we'll read the rules in the website. We did read the rules and there was nothing specific about our question beside the fact that they are saying you can get up to 60% discount in "name your own price". The reasonable sense is that you are not supposed to get hotel which is cheaper than your offer.

We would have never tried this system if we new this is the case. They are not clear about how the system works and they are cheating people. Thank you for helping us.

I called one airline and they told me that they have notes in their system and there shouldn't be a problem. I called the other airline and was informed that the ticket didn't belong to them and they couldn't touch it or make any changes. I was told that either Priceline or the other airline that owned the ticket had to correct it and then update it in order for it to reflect on their system. So I called Priceline to correct the spelling and get them to re-issue the tickets. Priceline told me that they could not. I called the airline where the tickets belonged to and they told me that they would update it in their system with the correct spelling. Needless to say, Priceline will take your money all day long but when the problem comes, you can forget about them helping you. To this day May 12, 2011, I am still trying to get it corrected.

They made it extremely difficult to actually get a live person on the line. And when I finally did get one, it was someone across the globe and was totally unhelpful. They wouldn't deviate from their script that the reservation was non-cancellable or changeable. I was misled and deceived by the substandard quality of the hotel. Do not make a reservation for a random hotel on Priceline. Prepare to be taken advantage of!

The Priceline website asks you to contact them first, then file a claim. So, after searching and calling the numbers listed, I have been unable to speak with a live customer service representative. I did request for a claim form from the Travel Insurance, and followed it up with a call. Imagine my surprise when I found out that the only way I could get a refund using the insurance was, if I had a medical issue, and that had to be verified by a doctor's note.

I have been unable to verify this, because I have not been able to find the document that explains the policy, and I have not been able to talk with anyone other than the insurance representative. My mistake was in reading "because plans change", and jumping to the conclusion that it meant something it did not. I am frustrated with the lack of help or information available, once Priceline gets your money. I have lost $216.12.

The big problem, however, was the fact that I had two other charges on a credit card listed on my profile that I never used. I had a total of 4 charges on two separate credit cards! I never authorized the use of this credit card and when I called to let them know this, they tried to explain that they were authorizations and will fall off. I explained that the point was that they charged "authorized" this card without my consent and I wanted to cancel my reservations because it was suspicious. The gentleman was a little rude but offered to cancel one of my two reservations. Eventually, I was transferred to someone whom told me the same thing. I asked why they can cancel one but not the other and she just kept telling me it was because I signed a contract and she could send it to me. I know I signed a contract but they charged a card, twice, without my consent! Pauline would still only cancel one reservation and gave me corporate's address.

I've done business with Priceline for years and this is how they treat me after they did something that is virtually illegal. I will never do business with them again.

The area should be titled to include Lititz -Lancaster West/ Lititz. Thus, alerting consumers to the fact that if they choose this area, they could result with a hotel in Lititz. Especially, since Lititz does not appear on the grid Map list when Lancaster is selected. If it did appear then I would have known not to bid on a 2.5 star hotel if I did not want to be in Litiz. This is not rocket science to figure out. I am aware that Priceline has the right to add hotels at any time, but they should be held accountable to clearly describe the areas that consumers are bidding on. But, Priceline resorts to these deceptive misleading practices all the time and then, of course, boasts no refunds and no cancellations! They have a BBB A+ rating and that is hard to believe considering all the complaints that have been reported. The internet is full of complaints. Some of course are due to consumer mistakes, but the majority are the results of deception and just their unwillingness to provide good customer service. The BBB needs to re-examine this A+ rating.

I would completely understand the terms of agreement if I had elected to making the changes but not when the circumstances were out of my control. They would do nothing to accommodate me whatsoever.

Essentially my experience with Priceline has been one that I will never allow myself to get into again. I still question if it is legal for Priceline not to refund the fees and taxes I paid for a car I would never pick up. I did speak with the car rental agency who informed me that they would only get paid by Priceline if I picked up the car. The old saying "buyer beware" completely applies to Priceline in every sense of the word.

I then called Westin Hotel once again and asked if they had a reservation under my name for Feb. 19 and 20. Westin Hotel did not have a reservation for that date either. So I called Priceline and spoke to a supervisor about the situation. The only answer I got was, "sorry ma'am, we offer no refunds and no exchanges". So now I have been charged $149.00 for a reservation that was never made! Somehow, the date was changed and there was no reservation at the hotel on either date. This seems completely unfair and I would like to fight to have my money back. Originally, I told Priceline I wasn't looking for a refund, I just wanted a different weekend as an exchange. This was my husband's birthday gift. Priceline refused everything! I am so disappointed and feel that Priceline takes full advantage of people and their money --and gets away with it. Things happen, mistakes happen. But these mistakes were created by the company, not the consumer, yet the consumer pays the price? I now want my money back and I hope you can help, please!

Who does business like this? Crooks! Who does business like this Priceline, you're nothing but a den of deceptive thieves stealing folks hard earn money!

Sure enough, on Monday morning, the charge was on the original card for the bogus Priceline reservation. I contacted Priceline, and they said to call the hotel. I called the hotel, and they said to call Priceline. I called Priceline back and finally got them to say that they would send a credit 5 to 7 days from now. It didn't take that long to charge it, so they get use of that money for a week or more.

Also, the desk clerk at the Marriott, who was very nice and helpful, said that they seem to have a lot of those fictitious reservations from Priceline, especially on the weekends. It makes me wonder how many times a week they do this and use people's money. How often do people not think to check behind them and go a month until their statements come out before doing anything about it, if ever? These are very lucrative mistakes. I definitely will not use Priceline again.

First off, representatives must be put on the floor the first day on the job and told "wing it" because there is zero consistency from one agent to the next. Also, the limited training they do receive must be simply, "Make the customer's lives ****. Do not care about their needs. Never actually assist, always come up with a new problem, fee or changed policy instead." True story, I've talked to 17 representatives (6 managers) in 2.5 days and they are still giving me grief. (I'm not asking for anything I didn't purchase, not even a courtesy for all their wrongdoings and for wasting my time. )

I bought insurance and had to cancel my flight because my immediate family member died just before my scheduled departure. At the time, they said I'd have credits for future use. Upon rebooking, it seems that my credits were closed by Priceline on accident and no one's been willing to reinstate it. Even though I'm in no way at fault, they've been 100% uncooperative in fixing their mistake. They will lie to you, tell you wrong information without reviewing your record, act incompetent, put you on hold endlessly, hang up on you, transfer you to the wrong department or to an extension that rings forever, make you wait on "partner airline approval" for days and never keep said promises documented in "the notes." At this point, I almost believe "the notes" are just running checklists of all the different problems that they can create for you. "I see here in the last call, Oliver hit her with this excuse. Check! Upon transfer, Maria uncovered this new issue. Check! " One representative, Norman, actually yelled at me.

In 30 years, I have never written a complaint on a company. This is my first and it's fueled by sheer outrage that I was treated so poorly. Please take my advice and never do dealings with Priceline. No matter how hard you try, they will never make it right. I wanted to believe they had to. After all, they were the faulty party, fixing things would be the right thing to do but unlike other companies, that's not the standard with these folks. It really is sad that a company like this is still in business. Save yourself, spread the word and maybe one day they'll get what's coming to them. If you have any questions, I can be contacted at **.

After much to-and-fro with the Customer Service specialists, I got nowhere. They insisted I had made the February 17 reservation 11 hours after the May 17 reservation! I must have been sleepwalking or forgotten that my daughter's graduation was in May. In any case, there was no refund, no apology, and no Customer Service specialist supervisor.

I initially sent them an email stating that I specifically put in a 3 star hotel because the 3 that I was looking at were in an area that I would like to stay in. They however upgraded me to a 3.5 star hotel but it pushed me to an area that I didn't want to stay in. I informed them that I wanted to cancel my reservation immediately. A customer service specialist, Brijesh ** sent a reply and explained that the upgrading to a higher star level was "part of their service which was supposed to be a benefit at no additional cost for the customer". They apologized for the sentiments I felt with receiving a higher star level, however informed me that the "name your own price" reservations are restricted, non-refundable, non-changeable and non-transferable. Furthermore, their travel partner accepted the request on the condition that the reservation would not be cancelled and that condition was stated throughout the request process, and the reason customers are able to purchase reservations at their own price.

I sent in a reply email: Thank you for responding so quickly, but please let me point out a couple of things. The room that you gave me "such a great deal" normally goes for $80 so why the heck would I bid $79?? And you are saying that you are saving me 40% off their normal rate - not true!! You are saving me one dollar on the room. The hotel will not be out of anything if you cancel my reservation! But if it's about the 1 dollar then sure I'll pay that fee. You have upgraded me to a place that I don't want to stay in and you saved me a dollar, but with that savings comes a non-cancellation policy. Don't you think if I wanted to stay there I would've paid the dollar and would have been able to cancel the room at any time? I use your service a lot as I work in the entertainment industry in the production side. I make travel arrangements all the time and it would be a shame if I could no longer say good things about Priceline when people ask me about your services. I'm hoping you can rectify this situation. Like I said I use Priceline a lot and every other time the services have been wonderful. It's frustrating that you have not taken a good look at this particular situation.

Aimee ********

I ended up paying $36 a day. If I would have used my travel club discount through RCI, I would've gotten a better deal. They should not mislead people. They should be clear.

I called Priceline and spoke to Leanna (**). She said that she needed to confirm with the hotel that is was overbooked. When she called, the hotel would not answer because they were too overwhelmed. She told me that she would fax over the reservation and they would honor it. I explained to her that after being in the lobby for so long, and after the hotel manager said that he could not provide rooms that he didn't have, the fax was not going to help me. She then told me to hand my cell phone over to the manager so she could straighten this out. I explained again that I was not the only one who was experiencing this nightmare and there was a line to hand our phones to the manager, who kept repeating that he had no rooms to the people that were able to get their phones to his ear.

Leanna then said that she would book me a room somewhere else. I told her that she would not have any luck--which she didn't. She then told me that all she could do was refund my money. I explained to her that it was not going to get me a room nor would that get me back to the airport. She said, "I am sorry." So, I had to walk five miles back to the airport and sleep on a very cold floor.

When I got home, I called the customer service and got my refund after being on hold for some time. I was told by Brenda (**) that they would do nothing else because Leanna was told by Best Western that they would honor the fax. I explained to Brenda that she was lying because I recorded the conversation between Leanna and Best Western's national office, explaining to me that they could not reach anybody at the Pentagon Best Western. A number of witnesses would attest to the faxes not providing rooms. I was really upset that she would make that up--I was also recording my conversation with her.

What a joke, a measly $10 and a convenient problem when trying to book. The $10 was obviously a bait and switch and was never going to apply to any hotel booking.

The hotel was severely run down and it must be a very old photo that they have used on Priceline. It was $10.00 cheaper than Priceline advertised it for and they are not honoring their guarantee.

I then booked the room with them. When I arrived, I checked one more time, and they still had not received anything from Priceline. I paid for my stay when I left, and assumed everything was okay. When I got my credit card bill, I found that I am being billed for two nights stay by Priceline. I called the motel and they said I would have to call Priceline. Well, lots of luck on that. They have no customer service that I can find. My emails have been unanswered. What is a person to do? I know I will never use Priceline again, and would suggest everyone to give a second thought to the service. If and when something goes wrong, you will be left hanging!

I do mind them calling something 'downtown' and it is a nearby golf resort not downtown. They claim (and correctly) that it is within shaded area on the map. But if you trust Priceline (and I did), why would you not believe that if they say that it is downtown - it is downtown.

In the corner stood, what I assumed to be a lot attendant, who was shaking his head. I was told that a credit check was needed, and they could do it when, the computers came back up. It was midnight and I'm sure they wanted to go home. I expressed my concern with providing my identity, especially when a reservation had been made, and credit card information provided thru Priceline.

I called a cab, location was a old car lot, many miles from the airport, and went to several other rental companies, but no rental cars were available as this was Thanksgiving Holiday. This transaction was cancelled. 2 days later Priceline.com charges my card for $ 66.00. I have spent many hours to no avail, talking to priceline.com personnel. I have not received any Service, Product or Goodwill from Priceline.com, yet am charged $66.00. I have contacted the Rental Company who states that the charge is Priceline.com not theirs. Where is my money? Help!

On only a couple of occasions have flight hours have been miserable, but that's out of probably at least a dozen trips over the some years. There's nothing "small print" about the non-refundable, non-changeable aspects of priceline purchases when you elect to use the bid method. You have the opportunity to buy trip interruption insurance on every single trip (at least as far as air tickets, not sure about other) and if the fare is more than $300, I'll generally do so just in case.

On one Priceline trip back home to NC for Christmas in '98, I didn't have the insurance. I don't think trip interruption insurance was even available via Priceline then, but my seriously ill father died during that trip. While they required a slightly-depressing-under-the-circumstances amount of documentation, once conveniently presented by fax, they allowed me to alter my return schedule at no extra charge.

If people took time to read the information that is plainly there before using the bid process there'd be next to none of the complaints listed on this site. One caveat about the star rating for lodging: This is not the Michelin Guide. Some inns don't live up to their star rating. Check the hotel site, other sites / reviews before bidding.

Beware the 1 star motels. They may just be small and lack amenities, but sometimes they're on the rundown side as well (not always but sometimes). Know the Priceline discount is off the standard price, not necessarily off the hotel's cheapest available rate available from the manager on duty. That said, Priceline has saved me a lot at numerous lodgings throughout the years. Lastly, read: "savings up to 60%" or whatever, means up to, which can be zero but Priceline has done well for me. Don't discount the service based on complaints of people who don't/can't/won't read and who want something for nothing.

She then said they would credit my account 1/2 of the total, $144.94 down to $72.47. I said I wanted it to zero. I said go ahead, I was going to turn it over to the State Attorney General, had to leave on my trip. When I got back, I called about the lousy service I got, they said they couldn't do anything about it, but if I would have made a new request, they would have lowered it down to $25.

How was I supposed to know this?! She said they sent an email explaining. I left for my trip shortly being on the phone with them, and didn't get the email until I got back. Beware of Priceline. Make sure you numbers are right, because somehow they do change.

She told me that the hotel was within the shaded area. When I asked her to explain to me where the hotel was in the shaded area because on the Mapquest map the hotel was clearly outside of the area, she referenced a location I was unable to locate. Then she informed me that it was their policy and she could not spend more than 3 minutes talking to me and she had other customers on the line.

I asked to speak to her supervisor and she stated she was not able to provide that information but that she would give me the mailing address if I would like to write a letter. This was truly the worst customer service I have ever experienced in my life and I will never utilize Priceline again. Beware and do not use Priceline. Find a person/company that actually wants your business and knows how to treat customers!

Priceline.com popped up with Orbit, Expedia and a few others. I have never used Priceline but have the Orbit and Expedia. I did not understand the website too well but followed all the prompts including inputting my credit card # and information. Within less than a minute, it did not work and I had to start all over. I was given a hotel before I could make changes and correct the amount of rooms or the # of stars for status.

Seconds later, I have three rooms booked and at a hotel I would not have wanted I wanted hotel with restaurants, etc. due to my condition and another travel. I immediately called Priceline.com to inform them of this mistake and to let them know I never pushed confirm. I told them it was very difficult. Within minutes of a technical error or consumer confusion, I was told they would not refund a dime and that all is final. I have the right by law to accept or not and they will not allow an error to be corrected. I was willing to walk through the process with someone to still book through them but again I was told sorry.

These are hard times and my family has been through so much lately with my health and other issues. Now I am $400 short during Christmas and they have ruined a very special weekend for my entire family. Please help!

Again, very misleading. Customer Service was no help and in fact extremely rude. Which was no surprise to me after reading the response of the Priceline employee post on here calling people **? I've used Priceline many times in the past. Never had any "reading" issues, or any issues at all with them. It's not like we weren't going to still get a car from them, just not at an additional $25 per day. In this day in age, every penny counts for consumers. They obviously don't rely on, or value, existing customers. They just lost one. And you can bet any amount of money that I will make sure friends and family don't use them either. Networking goes a long way. Good ridden Priceline.

At this stage, I don't even have a flight ticket nor knowing whether my boss will approve my absence for four days. What's worse? I won't have enough money to pay next month's rent and they still want me to make another expense for a plane ticket? It's my first time using the bid function on the site and yes, I'm also one of the idiots (quoted from the Priceline customer service rep. in the thread). I would say almost 99% trustable online sites would confirm the purchase before processing the charge. I was just using the bidding to compare prices and would like to discuss it with my friend later.

Their system has flaw also. I selected for a 5 star hotel and the hotel they reserved for me is only a 3 star, in which Priceline has relationship with. I called Priceline four times and spoke with the supervisors and they only agreed to refund partial of charge. I also called my bank and told them the situation. They felt sorry for me and will need to go through further investigation. These all happen within 12 hours, yet, I am not even sure if I can get the partial refund back. Seems like Priceline has record of not refunding and playing dumb.

I do admit my mistake of trusting Priceline and not reading all the legal statement they have on the website. However, how many of us really do read those legal statement before making purchases? We trust them and that's how they rip off from us? There are more than 1500 complaints on BBB, still rated as a A+? With such a bad customer service? It's a shame that a big company like this would be so sneaky with their service! They were recently selected this year as the No. 1 on the Bloomberg Business Week 50! You guys can find articles online on how Priceline maintain to make money when the country is having economy crisis. After reading all the stories and experience on this great site, it's obvious why.

When we changed the dates, I thought that PL would allow them to change the reservation since this "act of God" storm has caused us to postpone the camp. They called PL customer service and they said their policy does not allow them to do anything. Basically, sorry, we keep your money and you get nothing. I then called the Priceline customer service and after navigating through their phone system and being disconnected two times, spoke with a rep. That rep made some calls (or so she said) and then told me that there was nothing that could be done.

I then emailed the executive CS team with the situation and they called me back today and said that they can't do anything. I believe what they meant to say is they won't do anything. They will refund or change a reservation if an airplane has a problem and you can't get there, with proof (not always an act of God but I guess something good for those in this situation) but not if there is rain. Yes, they can get there in the rain but they will have no reason to make the trip that weekend. I just feel as if this is such an unfair situation for these people. It is not my money but I would like to do all I can to help them.

When we entered the hotel, there was loud Rap music being played in the lobby. No elevator. In the room, there were window, AC units with plastic around them. There was a large gap between the plastic and the bottom of the window allowing me to stick my arm outside. There were holes in the towels, the room was very dirty and we experienced bites on our bodies. There was mold on the shower curtain.We were afraid to put our feet on the floor. I complained to the hotel management that I was completely dissatisfied and I also complained directly to Priceline and I have not had any success in a resolution. I don't understand why Priceline would represent the services of this hotel.

I paid $312.30 for one night in this hotel and feel completely ripped off. Priceline has offered me a $10.00 off voucher further purchases. I can not believe they would represent this hotel or have such a place in their inventory.

I made the reservation online, and I unknowingly booked a room in a different location of Atlanta I realized. This mistake was discovered within an hour and I immediately phoned Priceline customer support. They refused to help. Instead they read me a policy statement to the effect of "you should have known this was non-refundable. " I could understand if this had been 24 hours later, but I did not realize what took place until I received an email from Priceline with the Hotel address. I felt mislead and under appreciated as a customer.

I would definitely recommend using one of many, many other travel sites out there, since Priceline.com is so unconcerned with providing good customer service these days. Shame on Priceline for attempting to spoil someone's Christmas!

It was so bad that I called my husband back home to call the corporate at Days Inn. Of course, the answer was they would give us a case number and get back in 4 to 5 days. If we did not hear, which we did not, we are to call back. I have gotten in touch with Priceline and have been offered $10 credit and told that the front desk claims no complaints. I do have pictures and have spent the week getting in touch with Mr. **** office which owns the properties in Key West. I am extremely upset with Priceline because they took my money and sent me to a place that no consumer should have to spend the night, let alone 3 nights. Please let everyone know the dangers of using Priceline. Thank you for your time to listen.

I called Priceline the next day and they told me that they couldn't do anything about it since they couldn't find that price on the hotel's website. The hotel had apparently sold out a couple of the nights so it showed up as unavailable. I checked a few nights later, and their regular rate still showed up as that same lower price. I accepted this and continued on my trip. When I got to the hotel, the entire lobby was under major construction. They only had certain rooms available and the place was a disaster area.

My bank informed me that they do not take 5-10 business days to put the money into my account; they process it immediately and they had received no money from Priceline.

I immediately called Priceline and after approximately an hour on the phone, I was informed that they would escalate the process and would call me back on Monday, November 8th.

I received a call yesterday, Monday, November 8th, and was informed that my refund had been processed. Today, I checked my bank account and the money was still not there. I called my bank and again was informed that they had received no refund. I again called Priceline and was told both that the refund had been processed, and that they were waiting to hear back from accounting why the refund hadn't been processed and it would be 3-5 business days. I said that what they are telling me doesn't make any sense, and she kept repeating it. They don't seem to have anyone in customer service who can help me and they have lied several times about my refund.

I obviously had to pay for my accommodations for the two weeks and assumed that I would have the refund long ago. I am not financially prepared to be missing $650 for this long of a period and this situation has made my trip a nightmare and caused me much financial grief.

But what could go wrong, right? When the screened flashed and my hotel was chosen, I first noticed it was at the very south end of the area I wanted, but most importantly the hotel did not accept pets! I called them immediately and was given the same answer as everyone else. Nothing could be done. I spoke with the customer executive offices and they said the same thing. So now, I am stuck with two rooms in a hotel that does not accept my pet and is in a very questionable area. And they have my $356! I am so furious, I have sent emails to all my friends and relative and posted this on my Facebook! They are just what I said there, little corporate piggies! I am out $356 and I cannot stay at the hotel.

I'm out $138.00. That's a lot of money on a teacher's salary. I can't even sell this room, or give this room to anybody because the "holder" must present a valid photo ID. Priceline is not stupid. They knew there would be situations like mine, where they'd always make money. I'm sharing this negative experience with family and friends, and hope those of you who read this will take heed. Never again will I use this company. I gambled away my money.

After talking with the next level of customer service, they still could not explain the Taxes and fees. So be careful. Priceline prices maybe good for the actual items or service buying but they will over charge you for the taxes and fees, where they can make millions of dollars and you cannot see it. I tried to cancel the rental car but the "fine" print said I could not. I could cancel the plane tickets but not the car. This is not right. I will go to Expedia first next time and only use Priceline when I must. Too bad for Priceline, I spend thousands a year on travel.

I got the response saying it's all in the contract that they may offer a high level hotel room and I should had agreed that. So, there is nothing he can do. I have to take a room that doesn't meet my needs just because Priceline called it's a "better" offer. I found it is a trap they use to sell hotel rooms people don't like. The problem is you have made me select what I want, why do you offer me one that's not what I want and I have no right to cancel the transaction? It's not reasonable and hurts my right. So I have to stand and tell people my experience. Hope there is someone who can fight against Priceline for this.

I packed up my dog and cat, and showed up at the hotel around 7:30pm. When I got to the hotel, the clerk told me they didn't have any pet-friendly rooms left. She called her manager and was supposedly given permission to open up another non-pet-friendly room for me. I was told they were going to charge me an extra $60 per night for my pets.

Meanwhile, there's a sign on the counter that says pets cost $10/night. I had already paid $181 for the "pet-friendly" room. My credit card had already been charged, so I assumed this included any pet fees. I told the clerk that I didn't think the extra fees were fair as it was the hotel's fault they'd accepted the reservation without having the room, and asked to cancel the reservation. I was told I needed to call Priceline. I didn't even know Priceline owned petvacations.com. So, I went to the car and called Priceline.

I was told that I couldn't cancel the reservation because it was afternoon on the day of check in. How could I cancel a reservation before it has even been made? I had to be quite demanding in order to speak to a supervisor. The supervisor called the hotel and asked if they would waive the $60, but they supposedly refused. The most they agreed to was canceling the reservation and refunding me $87. So I basically paid $94 to sleep in my ant-infested bed at home.

The next day I filed a complaint with the Better Business Bureau. I got the following response: "Priceline contacted the hotel and spoke with Lortis who confirmed to Priceline that the property allocate a number of rooms for pets, and when all these pet allocated rooms are all occupied, the hotel has the option to open another non pet allocated room. However, the hotel must charge an additional fee for providing a non pet allocated room for the special cleaning process required once the guest check's out of the non pet allocated room. As a goodwill gesture, the consumer has already received a courtesy one night refund, and we can offer no additional refund for the hotel room that was used by the consumer."

I didn't think this response was fair, and responded to this effect. I also pointed out that I had not used the room, as the last line of their response seems to assert. Today I got the following response: "We have received the consumer's additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Priceline contacted the Vagabond Inn Glendale General Manager, Joanna on behalf of the consumer, at 818-240-1700. Joanna informed Priceline that the guest check-in at 7:40 PM and the guest upgraded to a room with a king bed, and therefore the hotel required an additional charge of $60 for the upgrade. The hotel advised that they are unable to issue any further refunds, and the consumer may contact the Vagabond Inn Glendale General Manager, Joanna for any further assistance. We are sorry that we are unable to assist the consumer any further in this situation."

I don't know what to do anymore. It's not easy to argue with someone who is making up lies to save a few dollars. I never requested a king size bed. I would have slept on a fold-out cot if I had been able to have a pet-friendly room!

Once the travel time came we flew Florida to NY. We went to the hotel that Priceline is confirmed. Hotel told us that they do have one queen bed in the room (we were three adults). I have spent about 2 1/2 hours to correct this mistake with Priceline.com's customer service. I have told them that we are three adults (2 female and 1 male) and one queen bed is available to us. I have told them that we are flexible if they find us a different hotel around the area, but nobody really helped us. I called American Express, they advised me to dispute the charge and look to book for another hotel, which I have done it. The new hotel receptionist told us that Priceline always do this to other guest, so the guest pays extra to upgrade the room. He advised us to call back the hotel for available upgrade. When we called back the hotel that we book through priceline.com, they have told us the room no longer available.

Priceline is not operating its business with a business ethics. The customer service should have used a common sense that there was only 1 queen bed for 3 adult was not acceptable for 4 nights of stay. They have not accommodate us in anyway. They were not helpful! They should even eliminate their customer service because they are not helping customers. I had to pay additional $398*2ppl shared=$796 for new hotel and $581.24 to priceline. This is a scam that some companies are using online to sell more and my surprise is they are not mom and pop companies.

We are asking Priceline to adjust the second leg of our flight out of Beijing, China to San Francisco, CA from a departure date of 12/5/10 to a departure date of 12/4/10 without any charges back to us for correcting their error in the booking of the ticket. This would result in the 7 hour 20 minute layover that was originally represented to us by Priceline.We have repeatedly asked Priceline to make this adjustment and they refused to do so unless they charge us a $200 change fee. We have plenty of documentation showing the misrepresentation on Priceline's part and what is actually confirmed through Air China.

If you are booking any hotel, flights or cars through their "Name Your Own Price" channel, then you must understand that whatever saving you may get from using this method, it comes at a risk of not getting the deal you may desire as well as the flexibility of changing the terms and conditions. There's always a risk and return trade off with everything in life and as a customer, I'm happy with Priceline at least providing that option to me. Shopping on Priceline is similar to shopping on EBay, you may or may not get the best deal, but you're given the opportunity and once the deal is stroke, you have to live up to it.

With regard to some other complaints about price drop or cancelling reservations due to family emergency, here some tips I found A) Priceline provides lowest price guarantee that will refund you 110% if price of the same item drops within 48 hours of booking or if you found lower price somewhere else, look for price guarantee paragraph on Priceline page. As a matter of fact, I booked a cruise reservation through them and when the price of cabin dropped, I called them up and they went out of their ways to get me the refund/difference back B) If you've booked a flight not through the "Name Your Price" channel, then you can cancel your flight within 24 hours of booking if there's a family emergency.

With regard to those complaining about booking a package and having difficulties cancelling part of the package, hey kid, wake up. You're getting this package at such a great discount because rental car or hotel concessions based on exactly this bundled deal. So try not to get the benefit of bundled deal when complaining about your responsibility to honor the 2nd part of your bundled deal.

Priceline does sometimes make mistakes. There was once I tried "Name Your Own Price" and found the risk of not knowing the terms and conditions is too great with respect to savings so I booked my flights through their regular channel, only to find out later that somehow they got a deal for my "Name Your Own Price" request. So I showed Priceline that I already booked a flight through regular channel and they canceled my "Name Your Own Price" flight without any charges. Perhaps I was just lucky but they do seem to acknowledge their mistakes. I'm not a Priceline employee and the above is my tips and experience after using them for close to 10 years. So when shop with Priceline, please bear the above points in mind and don't complaint for a great alternative to book your travel that they provide.

I then got in touch by phone with the airlines company (Copa Air) and informed them and ask them if they had canceled the two flights that Priceline told me of. The airline told me that they never canceled any of the flights I was told about by Priceline, just a change of timing of about 5 minutes.

The airline told me to contact them to get my original itinerary back. I did call them a couple times and never got it back as it was. The latest excuse is that there were no more seats available.They are a bunch of crooks. Stay away from them. It’s like talking to a wall. You can explain to them over and over that happened and they never acknowledge their wrong doing.

The sad part is if I had called them up to ask what the changes were. I will still have my previous itinerary on hand. Knowing that Priceline auction tickets, I assume that they probably found someone who will pay a higher fare on the same original itinerary and bump me out. I will never us Priceline again! It’s a waste of time. This caused aggravation over the phone with Priceline’s incompetent people.

I then went on an internet search and found that this had happened to more than a few people when dealing with Priceline's "computer glitches" and they were given a price that was no where near their bid.

I looked at the flights purchased and they had me returning on the wrong flight to early in the morning for the Tahoe roads. Also they have me returning the car 30 min before my flight takes off. I immediately called Priceline and spoke with Rose who kept repeating that it could not be changed or cancelled. I asked for a supervisor, got Rose who repeated the same.

This is physically impossible to drop off the car and make the plane as well as it's not safe nor what I requested and selected when I was purchasing this trip. I called a direct line given to me by Oliver in Hotels but that person, Mary just told me, "There is nothing I can do. Sorry, you shouldn't have clicked to submit." I told her, I could take any flight back to Lax after 9am and before midnight and she responded "sorry"

Tomorrow, I intend to contact escalations at the corporate office and see if they can and will get me on any other flight. I have printed out a list that are the same price as the one they booked me on in error. I am in hopes they will solve this problem. Now I am not within 14 days of my travel time so If I try to rebook it, it will go up in price.

I called them within 7 minutes of the itinerary screen showing the wrong return flight. I have contacted my credit card company. Citibank and their supervisor tried to conference call it with a supervisor at priceline. She was told " there are no supervisors, sorry! " She noted my dispute file and I will call Citibank after my call tomorrow morning with Priceline Corporate.

I looked up the hotel and even spoke with the hotel reservation personal and the room was only USD $90 a night so wouldn't that be $20 a night for me? I paid $50 and they paid $40 a night and it was $100 more than it was supposed to be. Where did I get a deal? I was supposed to get $140 toward a $184 hotel stay. I paid more than they did. I tried to resolve this with Priceline after an hour and round after round the same ** was said over and over! Beware. It's a rip off. I could have stayed in the Oceanview King one bedroom suite for that if I had booked it myself. Nope. A no view room (standard) $244.04, right?

I dropped my fiancee at the airport, drove back 40 minutes home only to be called by my fiancee that American Airline will not let her board because my reservation has been canceled by a guy called Rocky ** from Priceline. At first I thought she was joking or there has to be a mix up somewhere because we had a contract, and I have the itinerary and this is not the first time I'm making airline reservation.

To cut a long story short, I drove 40 minutes back to the airport and was told at American Airline counter to call Priceline. I called Priceline, and was informed they suspected fraud and had to cancel my reservation. Fraud? Incredible! I asked the representative that out of the thousand of reservations made, how do they determine which one is fraud. You don't tell customers you suspect fraud after you have allowed their payment to go through and charged their cards. And even if they suspected fraud, they shouldn't have unilaterally canceled a valid contract without adequate notification, thereby leaving me and my fiancee stranded at the airport.

I asked to speak to a manager, at least someone to please help us make another reservation so that we can get on a plane to Atlanta instead of being stranded at the airport. So much for customer service, I was bounced around from one department to the other. While all the reps were telling me to buy another ticket. I explained to them that since it was their decision to cancel my valid reservation and I haven't been refunded, that the onus is on them to right things by helping us get another reservation /plane ticket. Needless to say, all I got was customer disservice and I had to angrily leave the airport after being taken for a ride by one of the worst air reservation companies out there.

I was placed on hold for about 10 minutes while on hold we are sitting in the lobby in front of the front desk and manager, when we were approached by a drunk male. The hotel manager came from behind the counter and got the man away from us.

Traveling over 300 miles with friend and her kids being in a unsafe environment is the last thing. The CSR came back to the phone and advised me to go the company website and that this was holiday weekend that he could not do any he disconnected the call, right after he told me that no refund would be given after the manager canceled the reservation.

He unknowingly booked me the room. On days I could not go, and with money I did not have, and after explaining all this and that I am a disabled person, and live on a very little disability check and everything both the first and then top customer service ladies--on both the first, and second calls...after pleading with them for nearly an hour, still absolutely refused and said there was no way within anyone's power to cancel this regardless, and said by over and over and over again, and again, till finally she said, "Goodbye," then hung up.

I didn't have the money so it caused an overdraft on my account for the total amount of $154.72, and an overdraft fee of (not known yet--probably $30.00), which leaves me without money to feed myself or to purchase gas to go to my doctor, or the copay to see her, and no telling what other financial issues this may still cause. This is just the night it happened on. I hope that it doesn't cause me anymore financial burdens, but my nerves are destroyed over it and my bloodpressure way up and my heart palpitating and bothering me. I'm disabled and I can not handle stress anymore. I had a really bad heart attack ( MCI), with cardiogenic shock. I am and have been totally disabled for the past 3 years because of my nerves. I see a Dr. and a therapist for my nerves, a general practiconer that treats me on a regular basis, and a heart Dr. as well.

You would think they would not do anyone this way since when can people charge you for an easy mistake. Let alone one that I didn't even make myself! They seem to not even care what it does to a person. Just as long as they never have to give any money back. Regardless of the circumstances!

I called several more times asking for supervisors and managers and they all had the same scripted message. When speaking to them, it was very hard because they barely spoke English. Now I am charged for a service I do not have and have to pay for something I have not used. How can you legally do this? I do not want someone else to have to go through this mess. Please do not use this company.

I scrolled down to put in my bid of $70/night. It accepted my bid. I filled out the payment information and submitted the transaction. Within a minute, I saw in my email that the reservation had been confirmed in Lexington, KY. I was shocked. I immediately called to inform them of the wrong location and asked to reverse the charge and book a reservation in the city I was searching--Lexington, VA. The CSR said, “We're sorry, we don't give refunds on cancellations”. I tried to explain that it wasn't a cancellation and that I was given the wrong location. Her response was, "Too bad".

I immediately called Citibank to explain what happened and they called Priceline, with me on the phone, and the CSR also said the same thing, "Too bad". I asked to speak with a supervisor and was talked to like I was some idiot because I should have noticed it wasn't a Virginia hotel but Kentucky and it was my fault for accepting the offer. My response is that it was their fault for even giving me the option of hotels in Kentucky when I didn't want that location.

This is absolutely the worst business transaction I have ever had to deal with. These people are making a killing of innocent mistakes and misleading information. Nowhere should I have been directed to a Kentucky hotel when all my search information was for Virginia. It's just not right and I was willing to rebook with the correct location but was told I was out the $248.76. I'm sure I'm not the only one that this has happened to and something needs to be done about it. The innocent consumer is paying a huge price for a service they're not receiving when their search engine is giving the wrong information.

I paid for 3 nights for a hotel room at the price of $248.76 and was in a totally different state. At no time in my search for this room did I navigate to Lexington, KY...it was Lexington, Va. They have now fixed this problem at my expense. I went back to their website today and they have corrected the problem after a lengthy letter to them and numerous phone calls, and a letter from the Attorney General's Office. good for them, bad for me. They should be thanking me for showing them they had a glitch in their system.

I struggle to pay my bills every month and I have shed tears over this horrible mess. I know this is not Hyatt's issue, but maybe further consideration should be taken when selling rooms to discount companies without any concern to the consumer.

I called Priceline within minutes of making the bid (it was late at night) and the gentlemen I spoke to repeatedly told me that I couldn't cancel the reservation More email communications with Priceline informed me that they would not honor my original request for trip insurance. I told them I would then be willing to pay more for the insurance, pay a fee or anything but they have repeatedly refused to work with me.

I have since learned that I will need a cyst removal surgery and follow-up appointments in October (the dates of the original bid) so I will be out. Over $500 including several hours that I spent and begging Priceline to work something out. My only recourse is to dispute it with my credit card company but in the end, I do not know if there will be any fair resolve.

Well, I put the address into my Tom Tom and it routed me to the location of the hotel. To my surprise the hotel that she claimed to be a 3-star Knights Inn was in fact a Kings Inn, and it was connected onto the biggest Gentlemen's Club (The Pink Pony) I've ever seen in my life. Well, thinking that I might have overlooked the Knights Inn, I turned down the road that the Kings Inn was located on and pulled into a driveway in front of the hotel to turn around, and again I was surprised. It was a correctional facility located directly across the street from the hotel. Since my husband is a deputy, I let him make the decision whether or not he wanted to stay. He said we could go in and see since we were so tired.

We checked in and went to the room. Right off we found the toilet was clogged, there were spider webs on the bed connected to the night stand. It was disgusting! My son who is 13 decided to see what was on the TV. When to my shock, disgust and horror there was free ** playing on the TV! I called Priceline to see about getting a refund or changing hotels, but all they could say to me was that in order to get a refund I would have to cancel by noon time on the day of arrival. I told them that wasn't possible because I had just made the reservation at 11:55 pm, so how could I possibly cancel before I made the reservation. He said that it was the policy and he couldn't help me. I told him that they didn't have to worry about it, because that was my first time using Priceline and also my last!

Now, the rental car was a new Elantra car which was nice. But watch your back on the contract that where they can ** you. I ended up being overcharged for $176.00 over the rental agreement! If you (Priceline) hire companies like Avis, you will lose many transportation companies. I was in Cleveland for a driving competition--which means nothing for Avis and Ramada. If I had enough sleep, I might have won the 1st place instead of 6th place.

In the confirmation process for my original airfare and car rental, the website led me to believe that the car rental had not been approved and immediately popped up a screen for renting a car. This was quite obviously a deliberate processing glitch to cause one to believe they did not rent a car and book a second rental. I called customer service twice and was told by a robotic person who obviously didn't understand English syntax that the reservation could not be cancelled. I asked for a supervisor and was told to call back during business hours.

I called back the next day and got to a supervisor and was told the same, and for me to just mail in a complaint. By the time the complaint would be received let alone read, my reservation and trip would be over. I'm sure they would say I missed my reservation and you're out of tough luck. I called Alamo car rental and was told Priceline owned the reservation, not me and they could not cancel either car reservation. I cannot use two cars at one time. They said when I no-showed on one of the cars, the reservation would automatically cancel and they would not get paid by Priceline and that Priceline would have to issue me a refund. I called Priceline yet again and was assured once again I would not receive any refund. I am out $124.29 for a second car rental I cannot possibly use. I wasted a total of three hours on the phone plus additional website research that got me nowhere and the time to write this complaint.

This is very similar to what happened to me and I bet it happens to a lot of people. It is absolutely fraud. The system chooses something that you never agreed to. The worse thing is that customer service had no record of my prior rejected bids they could select from the area I chose (only the one accepted). This I know is incorrect and shows a glitch in their computer system.

I am going to contest the charge w/ my credit card. If any one else has any other ideas would love to know. I think Priceline is due for a class action lawsuit.

I tried to speak to the highest person on their totem pole and no one would help me with the situation. They said their car reservations were all non-refundable even if it was a bogus reservation and no one was going to actually rent a car. They have ruined my reservation and I am in shock. This is just greed and misery customer service.

I will have to go through a lengthy and time-consuming fraud dispute through my bank in order to try and get my money returned to me. I was supposed to be on an enjoyable vacation now I am distraught and stressed out. They have taken $610.34 out of my bank account and I needed that for my vacation. Now I will be cash-poor during my vacation. I will have to take time out from my vacation to find a fax machine, write up all the letters etcetera that my bank will need to follow up with the fraud report, fax the papers etcetera. All this company needed to do was simple cancel the car rental. I called them immediately as soon as I got their email about the reservation.

Priceline advertises how they will get you a great price in a 5 star hotel. Not true, they sure did not check this hotel out. I would not let anyone stay here, we checked out the rooms, which were dirty and food in the chairs, ceiling panel falling down in the bathroom. My daughter immediately got on the phone and called Priceline. They took awhile but they called the (Ocean Sands Hotel) and they agreed to refund the money, but it would be 5 to 10 days to get the refund.

In the meantime, I had to come up with extra money to stay somewhere else, which I found on my own. I went down the strip and Holiday Inn on Ocean Ave. was great. It costs more so I had to cut our trip short and tighten my purses strings as far as food and other things because money was short. It ruined our trip. We could not visit some of the places I wanted to take my family because of money I could not get back fast enough. I will never book with Priceline or anyone else on line. I will call my own hotel with a name I can trust. That way when I ask for connecting rooms with a balcony ocean side I will get it. I can't say enough good things about Holiday Inn, they treated us wonderfully, with free drinks and with nice clean rooms. Beware of who you deal with on line. Because you never know what you might get. I have learned my lesson. Seeing is believing.

Also, the Sheraton Hotel in Manhattan is not 4star and many people left complain about the hotel and why aren't they doing anything about it?Does Priceline executives aware of these complains? Do they not care since they are making money?

I called the Priceline customer service number and spoke with a man who immediately put me on hold after hearing that I found a lower price. He came back on the line and said that he could not find the price, I offered to e-mail the web page to him and then he magically found it and said he saw it for $56.99 per night. To my frustration, we exchanged price information again and again, he then said it had to be the same the itinerary, which I told him it was and to which he denied it was. At the advice of my credit card company, I asked him about the Priceline best price guarantee; he then put me on hold again for several minutes.

When he came back on I clearly told him I wanted to cancel and rebook at the lower price and he told me that I couldn't cancel. I asked to speak to a supervisor and he said that I couldn't speak to anyone but him and that they were not allowed to bother the supervisors. He then offered me $73.04 which clearly was not 100% of the difference. I told him I wanted to get a full refund and cancel so that I could rebook for a lower price as stated in the best price guarantee; he instead kept asking me if $73.04 was okay. I kept telling him I wanted to cancel and rebook at the lower price and that I want a refund and he continued to tell me that $73.04 was the refund that he was offering to which I said that he leaves me no choice.

I got off of the phone with him and spoke to my credit card company again. I called Priceline once more and this time spoke with a female. She said that she was going to turn me over to "a customer service" person who had the "authority" to help me. I spoke with another female, told her what had transpired and she said she needed to "investigate". I stated that my intention was to dispute the charges because Priceline was not honoring their best price guarantee.

The next day I received an e-mail stating that I was going to get $149.92 refund because it was determined that the agent had made an error. I wrote back and asked for a phone number so that I could discuss this further and received an e-mail instead with the regular customer service number. Yesterday, I received a two minute voicemail from Marie stating that there was another mistake and that I would not be getting the $149 after all but instead I would be a getting $103 refund. I'm not sure what has happened to Priceline. This should not be acceptable business practices. It seems as though Priceline is headed downhill and they are scraping and scratching at anything and anyone to try and "stay above water".

Tonight, I was checking my bank account and you will not believe this! They now have taken an additional $100 out of my account. Now totaling $715.05. I am not a wealthy person and as I wait for the money to be refunded to me. If and when, I cannot book my ticket for the flight I had planned to take on September 3. This is the worst feeling in the world. If anyone can offer any advice as to what I should do next, please let me know! I sent Priceline an email since they could not help me on the phone requesting an immediate refund. This is the biggest nightmare. Please don't ever search for a flight with anyone that asks for your credit card up front.

I asked for a supervisor and was told they did not take calls and their answer would be the same anyway, no chance of reversing the transaction. I believe I was a victim of false advertising. I bid on a hotel in Venice, not on a neighboring island. My request was for Venice. This seems to me a deliberate con game to lure travelers into thinking they are getting a hotel room in Venice, when they are not. With this sort of shady business practice, I don't know how they are still in business. I hope my communication keeps others from falling for a similar scam. I bid $200 per night for a 5 star hotel in Venice. That would have been a good price for a room in that sort of hotel that was actually in Venice. With fees and taxes the cost is just shy of $700. I cannot use this room.

I would have never accepted a flight from an airport 3 hrs away. So, I immediately found their toll free number and called. I was told that there was nothing they could do, that my reservations were made. I explained very nicely that I never clicked accept ticket, I was still shopping. Once again, they kept repeating I initialed that I would accept when I entered my information. I pleaded with them to please help me out that I could not afford to drive 3 hrs when I could fly from my airport 15 mins from my home.

Still, like a robot, I heard the spell again. She said they could grant me a partial refund, but they would need to keep $100 plus $7.96 processing fee plus I had purchased $16 insurance. I told her I felt this was a scam and I'd like to speak with the supervisor. Finally she did transfer me, but it was like I was talking to the same person again. I became frantic. I told her I would book with them if they would make an exception and just switch the airport. Because I was 110% positive that I did not accept those reservations. She said I accepted those reservations when I signed on, that I agreed to accept what they chose for me. We could process my cancellation and when I rebooked my flight from my local airport, I could then file a request for $70 of the $100 to be refunded, but that could take 5 to 10 days to show up on my account.

After reading the complaints today of others, I think it is probably best I just swallow my pride and lose out on the $100 plus the $16 and $7.96. Because it sounds like I could lose more than that if they screw up my next reservations. They had immediately taken the funds from my credit card and as of 8 hours later I do not see a refund listed. My family could not afford for all three of us to go to Hawaii, so we had to make arrangements for me to go and now I am out of money, because of a glitch in the computer! I plan on sending a complaint to my local media and the FCC.

I have asked Priceline for the difference in the refunded outgoing tickets and the Southwest tickets. The Southwest tickets were more expensive since we had to book them at the last minute. After returning, I have tried to get Priceline to refund this difference. I did not even ask them for the lost day in Vegas and some small expenses we incurred by not flying out in the morning. Priceline's response to my request has been as follows: Not returning calls when promised. Nobody willing to give me their name or phone number. Taking no responsibility for their ** up, but not being willing to ever tell me why they aren't liable.

In my opinion, I paid them the cost for the tickets and they are responsible if something goes wrong, especially since they not only messed up initially, but also the night before when I found out they had not transferred our tickets to Delta. The Southwest tickets cost $2,188.50. I did receive a refund for the outgoing Delta flights of $638.50, thus I was out $1,550. The other small expenses were an extra parking ticket at the airport and gas because we decided to drive back home then back to the airport so we didn't have to spend nine hours at the airport. I am not sure about the unquantifiable charge for getting to Vegas nine hours later than expected.

How compassionate! We will never use them again and will discourage other from using them in the future. We lost close to $500.00 which we could not afford. Plus, the anguish caused during a already stressful time.

This was one of the most miserable experiences I have ever had. The ticket I purchased was "useless." I had to purchase another ticket for my sister. Delta Airlines told me that since Priceline issued the ticket that nothing could be done by them. The words "customer service" have gone so far out the window at Priceline and it makes them "money w***s" only taking your money and offering absolutely no service to go along with their great "low prices". I guess you get what you pay for. The old saying is, "The bitterness of poor quality remains long after the sweet taste of low cost has passed." Too bad, I didn't take my own advice. I recommended the Delta that they stop dealing with Priceline but I guess they only care about making money also.

All comes to that we were stranded on an island that was not even our home. I also am upset because the money that they tried to reimburse us will not be transferred into our account until five days later. So that means we cannot find another place to stay until our money is replaced.

I will never use Priceline ever again and will let everyone I know that they shouldn't either.

So if you use Priceline be ready to lose your money if they make a mistake. I will never use Priceline again.

It's very upsetting to walk in a hotel with this kind of conditions. Priceline or any other referral service should not have this hotel on their site as a recommendation to stay. We canceled the hotel portion. After the explaining to the agent at Priceline, we were not staying at this hotel and we do not want to exchange rooms. I have seen since then, Priceline has added as their policy fee for cancellation. Consumers should have full disclosure to hotels/motels conditions.

We called Priceline and explained my concerns. Their response "sorry the hotel cannot be changed" Can I speak with a manger? "No" Are you kidding? "No" you will need to send a letter. I have never dealt with a company that has this poor attitude towards customer service and safety. I suggest that someone looks into Priceline policies. Priceline states they review the hotels and rate them, not sure why when they have poor reviews from their own customs for a hotel, which they would continue to use the hotel. This is not about a leaking sink, or a dust room (that is bad enough) this is about the safety of people. Loss of over $1000.00 as the trip is not safe for my children.

I lost over $200 on this deal. They figure I won't fight, but everyone I know on gmail, Facebook, Twitter and Linkedin will know.

During our stay, we noticed that there were postings on doors insinuating that the people occupying the rooms were tenants. And the people coming in and out of the hotel at night made us very uncomfortable to leave our electronic equipment in our room. They would have drinking parties at the back of the hotel where our room was located.

I pray that I did not bring home any bedbugs. I was bit in the room where I slept on my first night there. The pool was not clean and one of my daughters decided to stay in on Wednesday and overheard a conversation that the manager was having on the phone stating that Priceline was coming to inspect the hotel at 2:30 pm and he had cleaned the pool and the poolside furniture and told the Priceline representative what they wanted to hear. Our vacation was ruined.

If I wanted to stay at a shelter I would have went to the local YMCA.

We were very nervous after that and did not have a memorable vacation. The tenant also told me that her son was a resident for one year and had just moved into his own apartment. There were also cats sleeping on top of our rental cars at night that the tenant told me they feed due to them being stray cats. That's very unacceptable!

In the advertisement for the hotel it failed to state that this particular place was used for displaced families which I have no problem with, but, I was never given the choice to decide if would rent a room there for myself, my daughters, and granddaughter. I am sending this letter to the Better Business and Consumer Affairs in New York and Florida. You incorrectly advertised this hotel and did not mention that it is a shelter for displaced families.

Since the date wasn't an option and changing zones wasn’t an option, it made sense for me to increase the offer as presented to me by the site. After increasing to the $70 as requested, I was informed that my bid was accepted by the Hyatt Grand Champion Resort Hotel. That was fine with one exception, I specifically chose not to bid on the resorts in Priceline in order to avoid the additional and on this trip unnecessary $25 expense. So I called Priceline when I realized that I will be staying at a resort and explain that I was wondering whether or not I would expect to pay a resort fee. They did not know the policy of the resort but instructed me to contact them and call them back.

Rather than do that I put Priceline on hold and called the hotel only to be told that the fee is applied to all rooms. So Pricelines stance is that I initialed the ‘box’ which sounds nice but in fact every customer of theirs initials the ‘box’. By initialing, I apparently am supposed to understand this vague and misleading disclosure: “If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on Priceline.

Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory like resort fees or optional like parking, phone calls or minibar charges and are not included in your offer price.”

Priceline did an exchange and the ticket was $800, plus the cost of the exchange and taxes, so the total was $975. I went on Priceline shortly thereafter and entered my wife's same flight information and could have booked a new flight online for a total fee of $808. That upset me to some degree as we could have saved $167.

However I got to thinking about the previous ticket and if that was in fact rebated against her new ticket. In making calls to Priceline this Thursday morning after seeing my wife off, they in fact did not rebate the Friday ticket. They had canceled it but said it was paid for and no direct refund was applied against the new ticket. I stated I could have bought a brand new ticket and paid less than her new ticket with a rebate from the old ticket. I said that it was inherently unfair. They said, “Well, she in fact booked two seats.” I said, “Yes, but you said you just exchanged and rebated for Friday's and her on-flight booking was canceled for Friday. She, in essence, wound up paying $1385 for one ticket”.

They agreed with that number but said her old ticket was already paid for. I said yes it was but that seat will be sold again. So Priceline is making out like a bandit by reselling the same seat twice, plus the refund was in fact not applied against the rescheduled and higher priced ticket. I said, “You are told to say that I believe, but your pricing information online does not reflect that”. I again asked for the $410.80 refund and he said he could not do that. I said I wanted him to consider what I was going to say next and if thought it was worth a refund or not.

I said no member of our family, 8 people in all, will ever use Priceline again which minimally will cost you a hundred thousand dollars or so over the next 10-15 years, or I could get a refund of $410.80. This is an issue of fairness and doing what is right for the customer. What was it going to be? He said he was sorry but he could not refund. I said, “I am out $410.80 and you guys are out over $100k over a period of years”. They ought to be the ones that are sorry, plus I was going to tell my other extended family and good friends which may or may not use Priceline. But I would assume many would not so, who knows how much that is going to cost your company.

At this time, I have no record of my original reservation. Please help me cancel my reservation. Thank you for your help.

The next week I called back and explained my story to the person who answered my line after I had been on hold for 10 minutes. “No, no changes whatsoever.” I was told. I said, “Okay, may I please speak to a manager?” Then they said “Our records show that you spoke with a manager the last time you called.” I said, “No, I was never transferred to a manager, they ended my call instead of transferring.” They said, “Well, we have documentation that you spoke to a manager.” “Let me speak to a manager!” I insisted. “Please hold.” They said and there is the dead line again!

I will never ever use Priceline again and I suggest that no one else does. I have had several hotel disasters with huge fees. Hotels put their Priceline guests in the smallest and oldest rooms. The requests for two beds in a room are almost never honored. Most of the frustration from booking and taking trips has stemmed from Priceline. In a way, I'm glad they treated me so poorly this time so I will never make this mistake again. It is not worth the few dollars saved because you will pay for it dearly in convenient, quality of travel and customer service.

I explained major rental car companies all don't require international driver's license only for foreigner but they didn't listen to it. They insist they would charge me the fine. Finally, I have to cancel the car, otherwise my friend would have no car with paying the money. I tried to save some bucks, instead of being charged fine for nothing. Priceline.com never listed Alamo has special request on international travelers on rental.

On April 21 the next day, I called again and again, and again. It was the same results as mentioned before. Why didn't I think that it wouldn't be the same results? I have disputed this with my credit card company. They didn't help me. I redisputed it because I did not agree when they told me to contact the merchant which I did. I didn't hear from them after the second dispute. I also tried contacting Caribbean Airlines, my carrier and they were the same as Priceline's. Again did nothing for me. The cost of this ticket is $667.70.

I am so angry that Priceline doesn't have any compassion. I am not talking about a few dollars. This is hundreds of dollars for something as simple as this and can be easily fixed. This is causing me stress. The thought that I am going to be responsible for $667.70 without any service whatsoever and addition to the fees of rebooking another reservation. Time is running out. The flight is August 12, 2010. I don't know what to do.

So I had to call Hertz, international rates, of course, which informed me the Hertz was at 1916 Merivale. I then got a taxi to go there. David, the man who worked there, was sympathetic to my plight, but there was nothing he could do.

And the best part, no toddler seat. They didn't even have toddler seats, ever. So all in all, I spent like $220 for this day-long rental. And I had to drive all the way to Montreal and back illegally, with a 2-year-old without a toddler seat. Thank God, I'm a good driver. It sucked. I’m never using Priceline again. This was appalling. I expected better. And the response of customer service, not our fault, no money back. Yeah, it is your fault. It's not Hertz's fault, you **.

I called them again. This time, I was on the phone with them for 1 hour and 50 minutes. The customer service persons were very inexperienced in customer service. They were constantly placing me on hold and coming back with the same questions over and over again! It was really getting intolerable. So I booked a new reservation on 7/12/10. After I was on the phone for an additional 30 minutes with Priceline and my bank Suntrust (3-way call), Priceline finally gave authorization to refund the $168.00 which they never told me they were taking from my account. The new reservation was valued at $238.00. Priceline said they would refund me all of my money except $25, which would have been $65.06 credit to my account.

Today, 7/14/10, Priceline charged me an additional $25 and did not refund the $65.06. Thus, they kept $50.00 cancellation fee instead of $25. Now, I'm back on hold for 30 minutes and counting. Can something be done so that Priceline can only debit the amount of the purchase and not place on hold "any amount" they wish? This takes 7-10 business days to get back into my account and I am an average person without a lot of money.

I contacted Priceline and asked for a reason why I am being charged 33% more for the $27 room which should have been included the resort fee. They told me it's a fee but not sure what kind. I asked for a refund but they insisted that I agreed to paid the total amount online. So they kept on repeat the only line they are trained and known on the job is 'I know how you feel', 'I am sorry but there's nothing I can do'.

Priceline's customer relation department is pretty worthless as well because all they do is repeat what the first rep have repeated during the whole conversation. 'I know how you feel', 'I am sorry but there's nothing I can do'.

I called Priceline again and was told by another customer service agent that I could get the flight I wanted, however, I choose not to book with them. I called another site and booked. My credit card company still charged me and said they paid Priceline but they couldn't have because the trip cancelled. I don't know what Priceline did with the money from my card company. Now I am in collection for something I didn't buy. I am in collection for something I didn't receive/use. I have excellent credit and pay all my balances every month, but since this dispute I am in collection for this and am now receiving numerous phone calls from a collection agency.

I had already paid Priceline, and my credit card was billed. I then had to call Priceline, and I was transferred three times and spent a total of 30 minutes speaking with three different representatives. The final call was that Priceline forgot to fax my information to the hotel. It took me 1.5 hours to check into my room, whereas it should have taken five minutes if Priceline had done their job.

If Priceline is going to immediately charge my credit card, then they need to fulfill their end of the bargain. I do not find a 1.5 hour check-in process to be at all good service. I expressed my concern to the Priceline representative I spoke with on July 5, and she said she would forward my issue to the management team to contact me.

Two days later, I still haven't heard from anyone. Priceline quotes, "We pride ourselves on two things--getting you the best deal for the things you need and providing excellent service. " My experience with Priceline on July 5 was anything but excellent service--hassle checking into a hotel plus the hotel was a junky hotel. It was not at all what the "description" said. I will never use priceline.com again.

As others have said, I should have shopped more sites. And when given the total amount, after a few changes and such, it doesn't seem that I'm really saving the money that Priceline appears to be promising. To add, I did not see anything in writing on my 3-page itinerary stating that both of these were nonrefundable and non-exchangeable

As soon as I hit go with my request, another page came up with a different departing flight from Savannah which left at 6:00 am instead of 7:00 pm. I had to teach classes and never would have agreed to leave at 6:00 am. I immediately called Priceline customer service to cancel the request, as I had not gotten what I asked for. I was told that for $100 I could change the departing flight. I felt this was their mistake and the charge was out of line. They refused to issue me a credit at that time. I went ahead and booked the flight and hotel through another service to ensure I would get the right flights. After the trip, I contacted Priceline again to see if there was anything they could do for me since I hadn't used their reservations. I was flatly told that there was nothing that could be done and I had just given them $587 for absolutely nothing.

All I wanted was some human compassion, just find me another suite with two beds (instead of one king size) near the same amount of money or cancel my reservations. After all, they only had my money for an hour. But there was no sympathy or understanding, they were just reading from a policy set in stone. Human and life is not set in stone. Priceline needs to be a lot more compassionate to human.

I did also attempt to have Baymont Inn cancel the reservation for me; they told me that was not possible. I had to cancel thru Priceline.

I have been traveling south every month to visit my father who is slowly dying from ALS (Lou Gehrig's Disease). This is a horrible thing to die from. He does not have long to live. Priceline has now added more stress to our lives and what little time I have left with my father. All I wanted was to have a nice safe place to stay in while visiting. Now he even wants me to stay at the house with him but I'm afraid of stressing him out too much.

This complaint is now filed with the Better Business Bureau of CT. Their bait and switch practices are fraudulent.

My last contact with Priceline was thru a man called Christian. Priceline sent me an email asking me to call them, it stated: "In order to better assist you, we have made arrangements for you to speak with a Customer Care Consultant. Please call at 1-800-657-9168." Christian asked me what I wanted, then he also refused to help me so I hung up. He called me back which seemed like harassment to me, so he could make the point that he was not going to help me.

I finally got customer relations which did tell that he was located in the Philippines. He then reiterated that the transaction I explained was not possible. I said that their agent lied to me and asked why they don’t listen to the recorded calls in the tapes. I then asked to be transferred to the people who set up the new reservations. So I was transferred there and hallelujah, was told that I was correct. That I had a $170 credit and that I must call Delta first. If Delta fines me $150, I will get a whopping $15 less than if I just get a new ticket. But what really gets me is we are giving these jobs to people who are untrained and we are given no recourse to complain when they don't know they're job.

They refused to make any changes and said it was "restricted." I pleaded with the customer service agent and he would only follow a script. I spoke with a manager who said it was not possible to make any refunds or exchanges. They were horrendously rude and I cannot believe they can operate like this. I explained that we would not be able to use this reservation. They did not care and simply just stated over and over "it is restricted" what an awful company! will never use them again. We had to schedule another hotel and were out over $375!

I arrived at Econo Lodge a few minutes before 9pm and was greeted by a nice gentleman behind the counter that didn't speak much English. I introduced myself and told him I had booked a room through Priceline and handed him my confirmation receipt. He looked at the sheet with a blank stare not understanding what I had asked. He then looked in the computer to find my reservation and told me that I didn't have one. Regardless of the proof that I had with the receipt that had their address, my information and the room price, he wasn't able to honor the $69.99 price. He told me the best he could give me is a room for $89.59 (which included tax) for that evening. He told me that he felt sorry for me considering that I didn't have a job and that I traveled all that way that he took off $10, but couldn't go lower than the $89.59. Exhausted, I agreed and gave him my credit card and caved in for the fact that I had no clue where I was in Connecticut, I had no idea how to get to another hotel, for the fact that I was traveling alone and didn't want to argue.

As soon as I got into my room, I was greeted with an awful odor of cigarette smoke. The carpet hadn't been vacuumed in quite some time by the looks of the dirt and cobwebs in the corners of the room, the bed sheets were stained, there was a discarded old band-aid behind the toilet, dirt in the corners of the bathroom floor, and someone's hair stuck in the drain and on the shower walls. I was completely disgusted!

I was so disappointed by the fact that I drove 9 hours in my car to find out that I didn't have a reservation, to stay in a room for more than I could afford that was completely gross! With the economy how it is today, people can't afford the typical hotel room rates and count on other "reputable" hotel chains with cheaper rates to book their rooms at. But why does cheaper rooms have to go along with not being cleaned?! I have never understood that. As a paying customer regardless we deserve the same cleanliness as a more expensive room. Just because it's cheaper, does it mean the hotel staff only cleans every other customer? Can they not afford cleaning supplies?

I then decided to call Priceline that evening with a complaint about not having the reservation upon arrival to Econo Lodge which they immediately apologized and canceled my reservation with them and made sure I didn't get charged for cancellation fees as well. It is rather convenient for them to quickly remove themselves from the problem and send me off on my way. I asked the customer service person if there was anything Priceline could do for me for the inconvenience (considering Econo Lodge couldn't honor my price) and there was a pause, and then she said "Oh, that was a question? No there isn't anything we can do further. "

The next morning, (Wednesday, June 30, 2010) I checked my online back statement to notice that I now had a $100.79 charge from Econo Lodge. I called Priceline again first thing to see maybe I couldn't speak with someone different but to only receive the same information, which was that there isn't anything they can do for me but to talk with the hotel manager upon check-out.

Upon check-out, I spoke with a gentleman named Nick at the counter who spoke better English than the previous employee. He seemed more willing to help me stating that though the manager wasn't in, he'll make a copy of my Priceline confirmation to show to them. He again apologized for the reservation not being there but there wasn't any way that they could honor the original quote of $69.99 through Priceline with them. I then told him about my now $100.79 charge on my bank account and he explained that although my room fee was for $79.99, there was a $9.60 occupancy tax, which then made it $89.59.

As for the additional charge of $11.20, he said (really fast under his breath with his thick accent) something about an additional fee that I should call my bank about in a few days to ensure that I'll get back, that after a few days if it's not, I should call them and they'll help me out, although it's a pain because it requires a lot of paperwork and such on their end. Additional fee?! You got to be kidding me! I already over spent what I could afford! And now I have to call to ensure that I get it back? Ridiculous!

Oh and the condition of the room, I mentioned that to him and he disregarded my complaint as if it's quite common. If I wanted to spend over a hundred dollars, I would have booked a room that was a lot closer to my interview and definitely a lot cleaner! Once I made it back to Ohio, I then decided to file a complaint through Choice Hotels about this entire experience with Econo Lodge and Priceline. The gentleman I spoke with was understanding and gave me a claim #4891867 stating that they will contact Econo Lodge in Connecticut and the manager at Econo Lodge is required to contact me within 72 hours in regards to my complaint. That's it? What happened to the "helpfulness" of our customer service specialists?

It's not that I want to get anything for free but I definitely would like to have gotten some sort of refund or credit or something for the run around I have gotten! The gentleman then said I should contact Priceline for any sort of credit. But what about the conditions of the room? Shouldn't you be proud to have them as one of your choices of hotels to offer, Choice Hotels? Aren't you disgusted to hear about one your "choice hotels" is not what you promote it to be?

As for Priceline, I contacted them and was transferred three times and no one could help me! The final person I spoke with gave attitude on the fact that I had a complaint and didn't seem to want to help resolve the situation. They were pointing fingers at Econo Lodge stating they should be the ones to honor that price and refund me while Econo Lodge refuses and states Priceline should pay me the difference. Then the customer service person with Priceline calls the actual hotel that I stayed at in Norwalk, CT to see why they couldn't honor the price but conveniently no one answered the phone. Now, I have to call back in the morning to see if any one has any sort of answers for me.

I understand that I'm only over charged by a little bit and others will see it as it not being a lot of money. But when you are an unemployed college graduate with no money, no job and rely on reputable hotel chains for a clean cheap room to stay in and websites to book your stay at, that little bit of money cost me, not having enough gas money home! Quite honestly I wish I never stayed at Econo Lodge with booking on Priceline.com because it was a waste of my money and now time for the amount of minutes I'm on hold while I'm continuously transferred around. With the condition of the room and the reservation not being made, I'm pretty sure I won't go back to either of them for future travels.

That's never happened before, and Priceline refused to do anything about it. My daughter was literally going to have to sleep on the floor. I only found out that you can only make a paid, non-refundable reservation for one bed anytime you use the name of your own price. Luckily, the Red Lion agreed to move us into another room, but I fought with Priceline for two weeks to let me cancel at least one of the rooms to no avail. I even had to search the site (using Control-F) to find mention of this policy. Buyer beware!

It may as well be in Timbuktu, because there's no way to get from Grover Beach into Pismo Beach on July 4th. You can't walk the three miles there because the only road is the state highway (and it's illegal to walk on the side of the highway). Getting a taxi will be impossible, because Grover Beach has just one taxi service and over 150,000 people are coming in for the weekend. And you can't drive into Pismo Beach because there's no parking except for residents and people staying at hotels in Pismo Beach, which we sadly, are not.

I called Priceline thinking it must be a mistake, but the "customer relations" guy said smugly "you initialed a contract... no refunds, no cancellations" and hung up on me! I looked at the contract and it clearly says "Pismo Beach Area. " It does not state that I should click on a nearby map and somehow zoom in on it to make sure Priceline isn't including some inappropriate area in it's shaded bubble. Saying that Grover Beach is in the Pismo Beach area is like saying that Mexico is in the Texas area. Next door, yes, but not in the same area.

It's clear that the business model for Priceline's hotel booking service is a slick version of "bait and switch. " I would bet that all of Priceline's hotels are in peripheral areas that are nearby where consumers want to stay, but not really in those areas at all. Why else would the company refuse to stand behind it's booking system? Surely, if consumers were happy with their bookings, Priceline would have no worries. But, after reading the dozens of complaints on this and other sites, that is obviously not the case.

Moreover, Priceline tries to blame it's "travel partners" for its draconian terms. In fact, I contacted the corporate office of Holiday Inn Express (Intercontinental Hotels Group PLC) and they advised me that there is nothing in it's contract with Priceline that prohibits Priceline from permitting cancellations, even if the cancellation is requested due to consumer error. Until a class action lawsuit is filed for consumer fraud and unfair business practices, I will post my complaint on everywhere I can. If I can prevent others from contracting with Priceline, at least some good will come from this terrible experience. I have asked my bank to reverse the charge to my credit card, but I doubt that it will. Hence, I am out $170 and our 4th of July weekend is ruined, because we can't afford to pay another $200 for a hotel on top of the $170 already spent.

During that time those two states was having bad weather and I only had a certain amount of time to go there and get back here to work. Plus my father was sick with prostate cancer which he still has to this day. So I tried to change my ticket and they were asking me so many questions at the time. I just got fed up and went and got me another ticket at another agency and went on the trip. I cancelled that ticket and wanted a refund and you wouldn't give me my money back, but you told me that I had to go through your insurance carrier who denied me. So I was told that my ticket was still good to use up to a year, but now I need to go back home and you all are trying to make me pay $350.00 more in order for me to use that ticket, which is already paid for.

What kind of company are you? You didn't hesitate to get the money out from my bank--that went through very smoothly. I need to know what is the problem of why I have to pay more money. I live on a fixed income and I don't have money to have fun with. My father is in and out the hospital. That is why I need to take a trip back there on the 24 of this month. When I went back there, he was out of the hospital but went back in. This time is very critical, and I shouldn't have to explain why I should get my money back or use the ticket.

In September 2009 I used Priceline’s name your own price to stay downtown San Antonio in the river walk District. St. Anthony's hotel, a Wyndham property, accepted my rate of $85 per night for four nights. This Monday, June 14th, three weeks before I am flying to San Antonio, I received a phone call and e-mail from Priceline telling me that The St. Anthony's hotel was undergoing renovations and did not have a room available for me. I believe that the hotel just wanted to get rid of my low room rate and charge someone else a much higher rate since the rooms downtown are in such high demand.

Priceline moved me to another hotel 16 miles from the downtown area far away from the location I selected to stay in. I called Priceline twice and sent them now two e-mails. Priceline of course apologized to me many times but said my only options were to stay in the new hotel they offered me or I could cancel my reservation. The problem with canceling my reservation is there are no hotels even close to downtown area for a reasonable cost. I wish I would have never used Priceline to book this event since now I will have to try and find a way to get from the hotel to the conference center. You may use this letter on your website if you would like.

"Dear Ray, Thank you for taking the time to send us an e-mail. We understand that you are dissatisfied with your stay at the Howard Johnson Laguardia Airport East as it does not have a parking. While parking at some Name Your Own Price hotels is free or included in your nightly room rate, others charge for parking as an incidental, just like phone calls or room service. As indicated on our website, incidental fees are not included in your offer price. When you shop and compare for your hotel, review the hotel details information on our web site for specific information on parking options the hotel may offer.

"If your hotel does charge for parking, you will be responsible for paying this fee directly to the hotel, typically upon check out. Please contact your hotel directly for more information. When you did not travel according to your confirmed itinerary, our travel partner released the reservations and reservations are restricted. They are non-changeable, non-refundable and non-transferable. When our travel partner accepted your reservation, we immediately charged you to lock in your rate and secure your reservations. Our travel partner accepted your request on the condition that your reservation would not be changed or cancelled.

"By naming your own price, you saved $96.30 or 29% based on the lowest published rate available at the time of booking. You would not have received these savings had you booked your reservation through the hotel or on another website; however, one of the reasons we are able to offer superior savings, is because name your own price reservations come with more restrictions, including the agreement that they will not be cancelled...."

I was very disappointed in Priceline providing me with a hotel stay with a hotel which did not have any parking at all onsite. I did not stay at the hotel because I have a car. I did not see anything that stated that a 1 star hotel does not have any parking. I have stayed at many 1 star hotels through Priceline without this happening. As a regular Priceline customer, I would like to get some of my money back, if not all. This issue should be called out prior obtaining a room through Priceline. Any help in this matter is greatly appreciated.

In addition, the customer reviews of this hotel were terrible. Looking at the hotel's website directly, I'm only saving $7 per night! I called Priceline to tell them I would be willing to pay more and stay at the same chain's sister hotel down the street if they could just change the hotel. They would not allow it and stuck to their no cancellation policy. I understand that I agreed to it, but I thought I agreed to a 4 star hotel, and they proclaimed that by their standards it was a 4 star. The only thing they could offer is that if someone comes in with a lower price, they would give me the difference.

If I wanted that hotel at that price, I would have just reserved it to begin with. I purposely did not want that hotel, no swimming pool, not a convenient location for my needs. I will never use Priceline again. Time will tell if I actually get the lower price for the hotel I do not want. I was so looking forward to this trip with my sister and now I am just frustrated.

The hotel has even agreed to cancel this reservation but Priceline won't. They keep telling me sorry. The customer service people are all a bunch of puppets reading from a scripted piece of paper and cannot even go a full sentence without saying, “I apologize but...(what crap).”

To our disappointment, priceline.com did nothing to aid us. We are required to prepay when booking. Is Priceline.com not required to help their customers in these types of situations, offer a credit or compensate for another hotel? Priceline.com did nothing. We ended up paying you and paying for another hotel three blocks from where our business was being conducted. We are truly disappointed and frustrated in the way priceline.com handled this situation. We are sure that we are not the only ones who have booked rooms erroneously. In today's economy, businesses and families cannot afford to throw money away. We will no longer utilize their services.

So I write down the cancellation number which I had to request. He did not offer it and thought this issue was settled. Nope! Problem number 3, no G.D. refund after 10 business days! So I call them again. They had the nerve to tell me to call my bank and see what happened! Now I'm furious you don't call your G.D. Bank and ask them why you haven't received payment from Priceline! So I tell them I will not call my bank! I can see very clearly in my on line statement that no refund has been posted. Then, get this; I get transferred again so someone who only takes a G.D. Message and tells me someone will get back with me. What an ** scam this company is running! Don't anyone ever use Priceline!

I then told him I'd call back and confirm in a few minutes as I wanted to speak with my husband to make sure we'd stay there or go to a different town. When I got off the phone, I looked up Microtel's # and called to speak with "Beth". She quoted me 2 queen beds for $89. I booked with her and called back Priceline and got a "Louis" who said he would help me when I told him I wanted to speak with "Omar". He read me the notes that Omar left stating that he talked to "Beth" and she quoted him $89. I told Louis when he came back on the phone, he lied to me and told me it was the same price as priceline.com of $99 and I wasn't very happy with his being dishonest. He didn't offer any solutions or that he would tell management so I feel they don't really care about the consumer at all and just want their extra money and will lie to do it when they are suppose to be "the best price guaranteed". They obviously were not.

Called customer service. I was told my money, $356.00, is being held for authorization. I told the lady I don’t have a ticket. Why you guys holding my money? She said it will be held for 48 hours. I asked to speak to a manager. I was transferred to a customer specialist that told me the same thing but had no explanation why they are holding my money without giving me a ticket. Don’t know how I am going to get to New York. The latest I had to leave was on Monday. All I got from Priceline is another card to purchase a ticket until we release your money. Every one doesn’t have extra money or another card. This is ridiculous. Oh, I forgot to mention she told me if I don’t have the money in 48 hours call them back and they try to fix it. Do you believe this?

I was given the standard runaround about they can't do anything. I realize that this was my mistake, but it was an honest mistake. I don't want to travel over the border on a national holiday given overseas tensions. I said I was willing to pay a fee to change, but I was told that I couldn't make any changes without buying a completely new set of reservations. This seems excessive and unfair.

So, since the 'customer care' agents couldn't do anything and wouldn't pass on my situation to a supervisor, I am stuck. While they have saved a little money on not helping a customer who has booked a lot of business with them over the last year, they have lost a customer since I will never book with them again. I thought someone should know in case they are about to buy a trip through priceline.com.

My sole purpose for booking the hotel was to have access to a pool. I have perused the website thoroughly to see if there is any notation that would prove otherwise and found none. I contacted customer service, which concurred with me that it was not mentioned on the website and it was just my misfortune by choosing the "name your own price" feature. I feel that I am unable to use the reservation. I ask for the opportunity to have the reservation canceled in order to book another hotel using the normal selection channel, but was denied. I feel that I should be compensated for the lack of information which did not adequately explain the limitations of my option.

I will never ever again use Priceline.com for booking a hotel. Both Priceline and the hotels will blame each other for the false advertising and no one will take responsibility to refund the money. I am out of $140.00 and will have to book another hotel as I refuse to stay at this place now. The general manager can't understand why a customer would not want to stay at their hotel after being lied to about the price and being hung up on by the front desk manager.

I called Priceline.com the next day and was told they would not help me since I accepted another vehicle. I tried to explain that I was their customer and the agreement was between them and me, not between me and National. Still they would not help me because I had accepted another vehicle. This was their policy. I contacted National the next day and they did deliver the class car that I reserved to my resort, through no help from Priceline.com. I then requested that Priceline reimburse me the days I did not have the confirmed vehicle. That's not going to happen! As you have seen from the experience of others, beware of Priceline.com. I know I will never use them again.

Priceline is saying I must honor my agreement with them, when it clearly states that the cancellation policy is set by the hotel. The front desk manager confirmed that they have a 48 hour cancellation policy and the policy stated on the Priceline website was not from them. Priceline will not refund the money for the double booked room to my credit card.

Then I called again. The first three calls were cut in middle. The fourth call was answered finally by someone, yet their representative did not really answer my question and cut my call roughly. I really could not believe it. I sent an email through Priceline "help center" (they only reply through this system) again. The same, they reply with a standard apology and refuse my claim for the reason that they did not get my call within 24 hours. I resend an email and mention I can provide my international call record. They ignore. It seems that I only can accept their bad offer and can't do anything or find any fair authorities to express my anger and frustration.

The Palace Hotel is a slum. If you look it up, you on any search engine you will find the absolute worst reviews. My sister and I went there and discovered it was truly a pig sty; a complete and utter filthy mess. We were so disgusted by the hotel we bite the bullet and did not stay there. We ended up losing $200. It was worth it to us. The Palace Hotel should be condemned. We got an amazing deal on [competitor] in a 3 star hotel for $150 total with taxes included. It was wonderful and we enjoyed our stay. I am still in shock that priceline.com with William ** declaring are the lowest prices around guaranteed, they not only are not the best prices around they did not care if you're a loyal customer or not.

I am a travel nurse and I travel all over the USA. In the past, I have usually gone with priceline, yet when I needed them to help me they did nothing to resolve my situation. I guess they do not care if you're a regular customer or not. That's fine, fortunately there are better online travel sites to go to. I would highly advise everyone to avoid priceline and whatever you do, please do not use priceline's make your own offer. They can give you the slum hotels and not be responsible. We lost 200 bucks.

He began his search and gave a hotel name and said it was on the beach. I was concerned because of the lower price. Also he telephoned to the hotel to check on the number of persons that could be to a room and he continued to say that the hotel was on the beach. After I completed the booking and giving my credit card number, I decided to call the hotel and confirm the location. The person at the hotel said that they were not on the beach and had no view of the ocean and that there was no crosswalk at that location or access to the beach. Priceline says, "sorry, you committed and there is nothing we will do to help. There are no options. Sorry". The reservations are for 6/21 - 6/23/2010 and I stated that we would upgrade to an oceanfront. They said "no".

At this point, our short vacation is ruined. Do we take the chance of one of the children getting injured? Anyone with children knows how many times you have to run in and out, back and forth to take care of their needs. Whether we go or not the money is gone and they will not upgrade at my expense. People have to be nuts to use this service. I have learned a valuable lesson and I wished I had looked or known of this website before booking a hotel through Priceline.