Priceline Reviews

I asked for a supervisor and was told they did not take calls and their answer would be the same anyway, no chance of reversing the transaction. I believe I was a victim of false advertising. I bid on a hotel in Venice, not on a neighboring island. My request was for Venice. This seems to me a deliberate con game to lure travelers into thinking they are getting a hotel room in Venice, when they are not. With this sort of shady business practice, I don't know how they are still in business. I hope my communication keeps others from falling for a similar scam. I bid $200 per night for a 5 star hotel in Venice. That would have been a good price for a room in that sort of hotel that was actually in Venice. With fees and taxes the cost is just shy of $700. I cannot use this room.

I would have never accepted a flight from an airport 3 hrs away. So, I immediately found their toll free number and called. I was told that there was nothing they could do, that my reservations were made. I explained very nicely that I never clicked accept ticket, I was still shopping. Once again, they kept repeating I initialed that I would accept when I entered my information. I pleaded with them to please help me out that I could not afford to drive 3 hrs when I could fly from my airport 15 mins from my home.

Still, like a robot, I heard the spell again. She said they could grant me a partial refund, but they would need to keep $100 plus $7.96 processing fee plus I had purchased $16 insurance. I told her I felt this was a scam and I'd like to speak with the supervisor. Finally she did transfer me, but it was like I was talking to the same person again. I became frantic. I told her I would book with them if they would make an exception and just switch the airport. Because I was 110% positive that I did not accept those reservations. She said I accepted those reservations when I signed on, that I agreed to accept what they chose for me. We could process my cancellation and when I rebooked my flight from my local airport, I could then file a request for $70 of the $100 to be refunded, but that could take 5 to 10 days to show up on my account.

After reading the complaints today of others, I think it is probably best I just swallow my pride and lose out on the $100 plus the $16 and $7.96. Because it sounds like I could lose more than that if they screw up my next reservations. They had immediately taken the funds from my credit card and as of 8 hours later I do not see a refund listed. My family could not afford for all three of us to go to Hawaii, so we had to make arrangements for me to go and now I am out of money, because of a glitch in the computer! I plan on sending a complaint to my local media and the FCC.

I have asked Priceline for the difference in the refunded outgoing tickets and the Southwest tickets. The Southwest tickets were more expensive since we had to book them at the last minute. After returning, I have tried to get Priceline to refund this difference. I did not even ask them for the lost day in Vegas and some small expenses we incurred by not flying out in the morning. Priceline's response to my request has been as follows: Not returning calls when promised. Nobody willing to give me their name or phone number. Taking no responsibility for their ** up, but not being willing to ever tell me why they aren't liable.

In my opinion, I paid them the cost for the tickets and they are responsible if something goes wrong, especially since they not only messed up initially, but also the night before when I found out they had not transferred our tickets to Delta. The Southwest tickets cost $2,188.50. I did receive a refund for the outgoing Delta flights of $638.50, thus I was out $1,550. The other small expenses were an extra parking ticket at the airport and gas because we decided to drive back home then back to the airport so we didn't have to spend nine hours at the airport. I am not sure about the unquantifiable charge for getting to Vegas nine hours later than expected.

How compassionate! We will never use them again and will discourage other from using them in the future. We lost close to $500.00 which we could not afford. Plus, the anguish caused during a already stressful time.

This was one of the most miserable experiences I have ever had. The ticket I purchased was "useless." I had to purchase another ticket for my sister. Delta Airlines told me that since Priceline issued the ticket that nothing could be done by them. The words "customer service" have gone so far out the window at Priceline and it makes them "money w***s" only taking your money and offering absolutely no service to go along with their great "low prices". I guess you get what you pay for. The old saying is, "The bitterness of poor quality remains long after the sweet taste of low cost has passed." Too bad, I didn't take my own advice. I recommended the Delta that they stop dealing with Priceline but I guess they only care about making money also.

All comes to that we were stranded on an island that was not even our home. I also am upset because the money that they tried to reimburse us will not be transferred into our account until five days later. So that means we cannot find another place to stay until our money is replaced.

I will never use Priceline ever again and will let everyone I know that they shouldn't either.

So if you use Priceline be ready to lose your money if they make a mistake. I will never use Priceline again.

It's very upsetting to walk in a hotel with this kind of conditions. Priceline or any other referral service should not have this hotel on their site as a recommendation to stay. We canceled the hotel portion. After the explaining to the agent at Priceline, we were not staying at this hotel and we do not want to exchange rooms. I have seen since then, Priceline has added as their policy fee for cancellation. Consumers should have full disclosure to hotels/motels conditions.

We called Priceline and explained my concerns. Their response "sorry the hotel cannot be changed" Can I speak with a manger? "No" Are you kidding? "No" you will need to send a letter. I have never dealt with a company that has this poor attitude towards customer service and safety. I suggest that someone looks into Priceline policies. Priceline states they review the hotels and rate them, not sure why when they have poor reviews from their own customs for a hotel, which they would continue to use the hotel. This is not about a leaking sink, or a dust room (that is bad enough) this is about the safety of people. Loss of over $1000.00 as the trip is not safe for my children.

I lost over $200 on this deal. They figure I won't fight, but everyone I know on gmail, Facebook, Twitter and Linkedin will know.

During our stay, we noticed that there were postings on doors insinuating that the people occupying the rooms were tenants. And the people coming in and out of the hotel at night made us very uncomfortable to leave our electronic equipment in our room. They would have drinking parties at the back of the hotel where our room was located.

I pray that I did not bring home any bedbugs. I was bit in the room where I slept on my first night there. The pool was not clean and one of my daughters decided to stay in on Wednesday and overheard a conversation that the manager was having on the phone stating that Priceline was coming to inspect the hotel at 2:30 pm and he had cleaned the pool and the poolside furniture and told the Priceline representative what they wanted to hear. Our vacation was ruined.

If I wanted to stay at a shelter I would have went to the local YMCA.

We were very nervous after that and did not have a memorable vacation. The tenant also told me that her son was a resident for one year and had just moved into his own apartment. There were also cats sleeping on top of our rental cars at night that the tenant told me they feed due to them being stray cats. That's very unacceptable!

In the advertisement for the hotel it failed to state that this particular place was used for displaced families which I have no problem with, but, I was never given the choice to decide if would rent a room there for myself, my daughters, and granddaughter. I am sending this letter to the Better Business and Consumer Affairs in New York and Florida. You incorrectly advertised this hotel and did not mention that it is a shelter for displaced families.

Since the date wasn't an option and changing zones wasn’t an option, it made sense for me to increase the offer as presented to me by the site. After increasing to the $70 as requested, I was informed that my bid was accepted by the Hyatt Grand Champion Resort Hotel. That was fine with one exception, I specifically chose not to bid on the resorts in Priceline in order to avoid the additional and on this trip unnecessary $25 expense. So I called Priceline when I realized that I will be staying at a resort and explain that I was wondering whether or not I would expect to pay a resort fee. They did not know the policy of the resort but instructed me to contact them and call them back.

Rather than do that I put Priceline on hold and called the hotel only to be told that the fee is applied to all rooms. So Pricelines stance is that I initialed the ‘box’ which sounds nice but in fact every customer of theirs initials the ‘box’. By initialing, I apparently am supposed to understand this vague and misleading disclosure: “If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on Priceline.

Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory like resort fees or optional like parking, phone calls or minibar charges and are not included in your offer price.”

Priceline did an exchange and the ticket was $800, plus the cost of the exchange and taxes, so the total was $975. I went on Priceline shortly thereafter and entered my wife's same flight information and could have booked a new flight online for a total fee of $808. That upset me to some degree as we could have saved $167.

However I got to thinking about the previous ticket and if that was in fact rebated against her new ticket. In making calls to Priceline this Thursday morning after seeing my wife off, they in fact did not rebate the Friday ticket. They had canceled it but said it was paid for and no direct refund was applied against the new ticket. I stated I could have bought a brand new ticket and paid less than her new ticket with a rebate from the old ticket. I said that it was inherently unfair. They said, “Well, she in fact booked two seats.” I said, “Yes, but you said you just exchanged and rebated for Friday's and her on-flight booking was canceled for Friday. She, in essence, wound up paying $1385 for one ticket”.

They agreed with that number but said her old ticket was already paid for. I said yes it was but that seat will be sold again. So Priceline is making out like a bandit by reselling the same seat twice, plus the refund was in fact not applied against the rescheduled and higher priced ticket. I said, “You are told to say that I believe, but your pricing information online does not reflect that”. I again asked for the $410.80 refund and he said he could not do that. I said I wanted him to consider what I was going to say next and if thought it was worth a refund or not.

I said no member of our family, 8 people in all, will ever use Priceline again which minimally will cost you a hundred thousand dollars or so over the next 10-15 years, or I could get a refund of $410.80. This is an issue of fairness and doing what is right for the customer. What was it going to be? He said he was sorry but he could not refund. I said, “I am out $410.80 and you guys are out over $100k over a period of years”. They ought to be the ones that are sorry, plus I was going to tell my other extended family and good friends which may or may not use Priceline. But I would assume many would not so, who knows how much that is going to cost your company.

At this time, I have no record of my original reservation. Please help me cancel my reservation. Thank you for your help.

The next week I called back and explained my story to the person who answered my line after I had been on hold for 10 minutes. “No, no changes whatsoever.” I was told. I said, “Okay, may I please speak to a manager?” Then they said “Our records show that you spoke with a manager the last time you called.” I said, “No, I was never transferred to a manager, they ended my call instead of transferring.” They said, “Well, we have documentation that you spoke to a manager.” “Let me speak to a manager!” I insisted. “Please hold.” They said and there is the dead line again!

I will never ever use Priceline again and I suggest that no one else does. I have had several hotel disasters with huge fees. Hotels put their Priceline guests in the smallest and oldest rooms. The requests for two beds in a room are almost never honored. Most of the frustration from booking and taking trips has stemmed from Priceline. In a way, I'm glad they treated me so poorly this time so I will never make this mistake again. It is not worth the few dollars saved because you will pay for it dearly in convenient, quality of travel and customer service.

I explained major rental car companies all don't require international driver's license only for foreigner but they didn't listen to it. They insist they would charge me the fine. Finally, I have to cancel the car, otherwise my friend would have no car with paying the money. I tried to save some bucks, instead of being charged fine for nothing. Priceline.com never listed Alamo has special request on international travelers on rental.

On April 21 the next day, I called again and again, and again. It was the same results as mentioned before. Why didn't I think that it wouldn't be the same results? I have disputed this with my credit card company. They didn't help me. I redisputed it because I did not agree when they told me to contact the merchant which I did. I didn't hear from them after the second dispute. I also tried contacting Caribbean Airlines, my carrier and they were the same as Priceline's. Again did nothing for me. The cost of this ticket is $667.70.

I am so angry that Priceline doesn't have any compassion. I am not talking about a few dollars. This is hundreds of dollars for something as simple as this and can be easily fixed. This is causing me stress. The thought that I am going to be responsible for $667.70 without any service whatsoever and addition to the fees of rebooking another reservation. Time is running out. The flight is August 12, 2010. I don't know what to do.

So I had to call Hertz, international rates, of course, which informed me the Hertz was at 1916 Merivale. I then got a taxi to go there. David, the man who worked there, was sympathetic to my plight, but there was nothing he could do.

And the best part, no toddler seat. They didn't even have toddler seats, ever. So all in all, I spent like $220 for this day-long rental. And I had to drive all the way to Montreal and back illegally, with a 2-year-old without a toddler seat. Thank God, I'm a good driver. It sucked. I’m never using Priceline again. This was appalling. I expected better. And the response of customer service, not our fault, no money back. Yeah, it is your fault. It's not Hertz's fault, you **.

I called them again. This time, I was on the phone with them for 1 hour and 50 minutes. The customer service persons were very inexperienced in customer service. They were constantly placing me on hold and coming back with the same questions over and over again! It was really getting intolerable. So I booked a new reservation on 7/12/10. After I was on the phone for an additional 30 minutes with Priceline and my bank Suntrust (3-way call), Priceline finally gave authorization to refund the $168.00 which they never told me they were taking from my account. The new reservation was valued at $238.00. Priceline said they would refund me all of my money except $25, which would have been $65.06 credit to my account.

Today, 7/14/10, Priceline charged me an additional $25 and did not refund the $65.06. Thus, they kept $50.00 cancellation fee instead of $25. Now, I'm back on hold for 30 minutes and counting. Can something be done so that Priceline can only debit the amount of the purchase and not place on hold "any amount" they wish? This takes 7-10 business days to get back into my account and I am an average person without a lot of money.

I contacted Priceline and asked for a reason why I am being charged 33% more for the $27 room which should have been included the resort fee. They told me it's a fee but not sure what kind. I asked for a refund but they insisted that I agreed to paid the total amount online. So they kept on repeat the only line they are trained and known on the job is 'I know how you feel', 'I am sorry but there's nothing I can do'.

Priceline's customer relation department is pretty worthless as well because all they do is repeat what the first rep have repeated during the whole conversation. 'I know how you feel', 'I am sorry but there's nothing I can do'.

I called Priceline again and was told by another customer service agent that I could get the flight I wanted, however, I choose not to book with them. I called another site and booked. My credit card company still charged me and said they paid Priceline but they couldn't have because the trip cancelled. I don't know what Priceline did with the money from my card company. Now I am in collection for something I didn't buy. I am in collection for something I didn't receive/use. I have excellent credit and pay all my balances every month, but since this dispute I am in collection for this and am now receiving numerous phone calls from a collection agency.

I had already paid Priceline, and my credit card was billed. I then had to call Priceline, and I was transferred three times and spent a total of 30 minutes speaking with three different representatives. The final call was that Priceline forgot to fax my information to the hotel. It took me 1.5 hours to check into my room, whereas it should have taken five minutes if Priceline had done their job.

If Priceline is going to immediately charge my credit card, then they need to fulfill their end of the bargain. I do not find a 1.5 hour check-in process to be at all good service. I expressed my concern to the Priceline representative I spoke with on July 5, and she said she would forward my issue to the management team to contact me.

Two days later, I still haven't heard from anyone. Priceline quotes, "We pride ourselves on two things--getting you the best deal for the things you need and providing excellent service. " My experience with Priceline on July 5 was anything but excellent service--hassle checking into a hotel plus the hotel was a junky hotel. It was not at all what the "description" said. I will never use priceline.com again.

As others have said, I should have shopped more sites. And when given the total amount, after a few changes and such, it doesn't seem that I'm really saving the money that Priceline appears to be promising. To add, I did not see anything in writing on my 3-page itinerary stating that both of these were nonrefundable and non-exchangeable

As soon as I hit go with my request, another page came up with a different departing flight from Savannah which left at 6:00 am instead of 7:00 pm. I had to teach classes and never would have agreed to leave at 6:00 am. I immediately called Priceline customer service to cancel the request, as I had not gotten what I asked for. I was told that for $100 I could change the departing flight. I felt this was their mistake and the charge was out of line. They refused to issue me a credit at that time. I went ahead and booked the flight and hotel through another service to ensure I would get the right flights. After the trip, I contacted Priceline again to see if there was anything they could do for me since I hadn't used their reservations. I was flatly told that there was nothing that could be done and I had just given them $587 for absolutely nothing.

All I wanted was some human compassion, just find me another suite with two beds (instead of one king size) near the same amount of money or cancel my reservations. After all, they only had my money for an hour. But there was no sympathy or understanding, they were just reading from a policy set in stone. Human and life is not set in stone. Priceline needs to be a lot more compassionate to human.

I did also attempt to have Baymont Inn cancel the reservation for me; they told me that was not possible. I had to cancel thru Priceline.

I have been traveling south every month to visit my father who is slowly dying from ALS (Lou Gehrig's Disease). This is a horrible thing to die from. He does not have long to live. Priceline has now added more stress to our lives and what little time I have left with my father. All I wanted was to have a nice safe place to stay in while visiting. Now he even wants me to stay at the house with him but I'm afraid of stressing him out too much.

This complaint is now filed with the Better Business Bureau of CT. Their bait and switch practices are fraudulent.

My last contact with Priceline was thru a man called Christian. Priceline sent me an email asking me to call them, it stated: "In order to better assist you, we have made arrangements for you to speak with a Customer Care Consultant. Please call at 1-800-657-9168." Christian asked me what I wanted, then he also refused to help me so I hung up. He called me back which seemed like harassment to me, so he could make the point that he was not going to help me.

I finally got customer relations which did tell that he was located in the Philippines. He then reiterated that the transaction I explained was not possible. I said that their agent lied to me and asked why they don’t listen to the recorded calls in the tapes. I then asked to be transferred to the people who set up the new reservations. So I was transferred there and hallelujah, was told that I was correct. That I had a $170 credit and that I must call Delta first. If Delta fines me $150, I will get a whopping $15 less than if I just get a new ticket. But what really gets me is we are giving these jobs to people who are untrained and we are given no recourse to complain when they don't know they're job.

They refused to make any changes and said it was "restricted." I pleaded with the customer service agent and he would only follow a script. I spoke with a manager who said it was not possible to make any refunds or exchanges. They were horrendously rude and I cannot believe they can operate like this. I explained that we would not be able to use this reservation. They did not care and simply just stated over and over "it is restricted" what an awful company! will never use them again. We had to schedule another hotel and were out over $375!

I arrived at Econo Lodge a few minutes before 9pm and was greeted by a nice gentleman behind the counter that didn't speak much English. I introduced myself and told him I had booked a room through Priceline and handed him my confirmation receipt. He looked at the sheet with a blank stare not understanding what I had asked. He then looked in the computer to find my reservation and told me that I didn't have one. Regardless of the proof that I had with the receipt that had their address, my information and the room price, he wasn't able to honor the $69.99 price. He told me the best he could give me is a room for $89.59 (which included tax) for that evening. He told me that he felt sorry for me considering that I didn't have a job and that I traveled all that way that he took off $10, but couldn't go lower than the $89.59. Exhausted, I agreed and gave him my credit card and caved in for the fact that I had no clue where I was in Connecticut, I had no idea how to get to another hotel, for the fact that I was traveling alone and didn't want to argue.

As soon as I got into my room, I was greeted with an awful odor of cigarette smoke. The carpet hadn't been vacuumed in quite some time by the looks of the dirt and cobwebs in the corners of the room, the bed sheets were stained, there was a discarded old band-aid behind the toilet, dirt in the corners of the bathroom floor, and someone's hair stuck in the drain and on the shower walls. I was completely disgusted!

I was so disappointed by the fact that I drove 9 hours in my car to find out that I didn't have a reservation, to stay in a room for more than I could afford that was completely gross! With the economy how it is today, people can't afford the typical hotel room rates and count on other "reputable" hotel chains with cheaper rates to book their rooms at. But why does cheaper rooms have to go along with not being cleaned?! I have never understood that. As a paying customer regardless we deserve the same cleanliness as a more expensive room. Just because it's cheaper, does it mean the hotel staff only cleans every other customer? Can they not afford cleaning supplies?

I then decided to call Priceline that evening with a complaint about not having the reservation upon arrival to Econo Lodge which they immediately apologized and canceled my reservation with them and made sure I didn't get charged for cancellation fees as well. It is rather convenient for them to quickly remove themselves from the problem and send me off on my way. I asked the customer service person if there was anything Priceline could do for me for the inconvenience (considering Econo Lodge couldn't honor my price) and there was a pause, and then she said "Oh, that was a question? No there isn't anything we can do further. "

The next morning, (Wednesday, June 30, 2010) I checked my online back statement to notice that I now had a $100.79 charge from Econo Lodge. I called Priceline again first thing to see maybe I couldn't speak with someone different but to only receive the same information, which was that there isn't anything they can do for me but to talk with the hotel manager upon check-out.

Upon check-out, I spoke with a gentleman named Nick at the counter who spoke better English than the previous employee. He seemed more willing to help me stating that though the manager wasn't in, he'll make a copy of my Priceline confirmation to show to them. He again apologized for the reservation not being there but there wasn't any way that they could honor the original quote of $69.99 through Priceline with them. I then told him about my now $100.79 charge on my bank account and he explained that although my room fee was for $79.99, there was a $9.60 occupancy tax, which then made it $89.59.

As for the additional charge of $11.20, he said (really fast under his breath with his thick accent) something about an additional fee that I should call my bank about in a few days to ensure that I'll get back, that after a few days if it's not, I should call them and they'll help me out, although it's a pain because it requires a lot of paperwork and such on their end. Additional fee?! You got to be kidding me! I already over spent what I could afford! And now I have to call to ensure that I get it back? Ridiculous!

Oh and the condition of the room, I mentioned that to him and he disregarded my complaint as if it's quite common. If I wanted to spend over a hundred dollars, I would have booked a room that was a lot closer to my interview and definitely a lot cleaner! Once I made it back to Ohio, I then decided to file a complaint through Choice Hotels about this entire experience with Econo Lodge and Priceline. The gentleman I spoke with was understanding and gave me a claim #4891867 stating that they will contact Econo Lodge in Connecticut and the manager at Econo Lodge is required to contact me within 72 hours in regards to my complaint. That's it? What happened to the "helpfulness" of our customer service specialists?

It's not that I want to get anything for free but I definitely would like to have gotten some sort of refund or credit or something for the run around I have gotten! The gentleman then said I should contact Priceline for any sort of credit. But what about the conditions of the room? Shouldn't you be proud to have them as one of your choices of hotels to offer, Choice Hotels? Aren't you disgusted to hear about one your "choice hotels" is not what you promote it to be?

As for Priceline, I contacted them and was transferred three times and no one could help me! The final person I spoke with gave attitude on the fact that I had a complaint and didn't seem to want to help resolve the situation. They were pointing fingers at Econo Lodge stating they should be the ones to honor that price and refund me while Econo Lodge refuses and states Priceline should pay me the difference. Then the customer service person with Priceline calls the actual hotel that I stayed at in Norwalk, CT to see why they couldn't honor the price but conveniently no one answered the phone. Now, I have to call back in the morning to see if any one has any sort of answers for me.

I understand that I'm only over charged by a little bit and others will see it as it not being a lot of money. But when you are an unemployed college graduate with no money, no job and rely on reputable hotel chains for a clean cheap room to stay in and websites to book your stay at, that little bit of money cost me, not having enough gas money home! Quite honestly I wish I never stayed at Econo Lodge with booking on Priceline.com because it was a waste of my money and now time for the amount of minutes I'm on hold while I'm continuously transferred around. With the condition of the room and the reservation not being made, I'm pretty sure I won't go back to either of them for future travels.

That's never happened before, and Priceline refused to do anything about it. My daughter was literally going to have to sleep on the floor. I only found out that you can only make a paid, non-refundable reservation for one bed anytime you use the name of your own price. Luckily, the Red Lion agreed to move us into another room, but I fought with Priceline for two weeks to let me cancel at least one of the rooms to no avail. I even had to search the site (using Control-F) to find mention of this policy. Buyer beware!

It may as well be in Timbuktu, because there's no way to get from Grover Beach into Pismo Beach on July 4th. You can't walk the three miles there because the only road is the state highway (and it's illegal to walk on the side of the highway). Getting a taxi will be impossible, because Grover Beach has just one taxi service and over 150,000 people are coming in for the weekend. And you can't drive into Pismo Beach because there's no parking except for residents and people staying at hotels in Pismo Beach, which we sadly, are not.

I called Priceline thinking it must be a mistake, but the "customer relations" guy said smugly "you initialed a contract... no refunds, no cancellations" and hung up on me! I looked at the contract and it clearly says "Pismo Beach Area. " It does not state that I should click on a nearby map and somehow zoom in on it to make sure Priceline isn't including some inappropriate area in it's shaded bubble. Saying that Grover Beach is in the Pismo Beach area is like saying that Mexico is in the Texas area. Next door, yes, but not in the same area.

It's clear that the business model for Priceline's hotel booking service is a slick version of "bait and switch. " I would bet that all of Priceline's hotels are in peripheral areas that are nearby where consumers want to stay, but not really in those areas at all. Why else would the company refuse to stand behind it's booking system? Surely, if consumers were happy with their bookings, Priceline would have no worries. But, after reading the dozens of complaints on this and other sites, that is obviously not the case.

Moreover, Priceline tries to blame it's "travel partners" for its draconian terms. In fact, I contacted the corporate office of Holiday Inn Express (Intercontinental Hotels Group PLC) and they advised me that there is nothing in it's contract with Priceline that prohibits Priceline from permitting cancellations, even if the cancellation is requested due to consumer error. Until a class action lawsuit is filed for consumer fraud and unfair business practices, I will post my complaint on everywhere I can. If I can prevent others from contracting with Priceline, at least some good will come from this terrible experience. I have asked my bank to reverse the charge to my credit card, but I doubt that it will. Hence, I am out $170 and our 4th of July weekend is ruined, because we can't afford to pay another $200 for a hotel on top of the $170 already spent.

During that time those two states was having bad weather and I only had a certain amount of time to go there and get back here to work. Plus my father was sick with prostate cancer which he still has to this day. So I tried to change my ticket and they were asking me so many questions at the time. I just got fed up and went and got me another ticket at another agency and went on the trip. I cancelled that ticket and wanted a refund and you wouldn't give me my money back, but you told me that I had to go through your insurance carrier who denied me. So I was told that my ticket was still good to use up to a year, but now I need to go back home and you all are trying to make me pay $350.00 more in order for me to use that ticket, which is already paid for.

What kind of company are you? You didn't hesitate to get the money out from my bank--that went through very smoothly. I need to know what is the problem of why I have to pay more money. I live on a fixed income and I don't have money to have fun with. My father is in and out the hospital. That is why I need to take a trip back there on the 24 of this month. When I went back there, he was out of the hospital but went back in. This time is very critical, and I shouldn't have to explain why I should get my money back or use the ticket.

In September 2009 I used Priceline’s name your own price to stay downtown San Antonio in the river walk District. St. Anthony's hotel, a Wyndham property, accepted my rate of $85 per night for four nights. This Monday, June 14th, three weeks before I am flying to San Antonio, I received a phone call and e-mail from Priceline telling me that The St. Anthony's hotel was undergoing renovations and did not have a room available for me. I believe that the hotel just wanted to get rid of my low room rate and charge someone else a much higher rate since the rooms downtown are in such high demand.

Priceline moved me to another hotel 16 miles from the downtown area far away from the location I selected to stay in. I called Priceline twice and sent them now two e-mails. Priceline of course apologized to me many times but said my only options were to stay in the new hotel they offered me or I could cancel my reservation. The problem with canceling my reservation is there are no hotels even close to downtown area for a reasonable cost. I wish I would have never used Priceline to book this event since now I will have to try and find a way to get from the hotel to the conference center. You may use this letter on your website if you would like.

"Dear Ray, Thank you for taking the time to send us an e-mail. We understand that you are dissatisfied with your stay at the Howard Johnson Laguardia Airport East as it does not have a parking. While parking at some Name Your Own Price hotels is free or included in your nightly room rate, others charge for parking as an incidental, just like phone calls or room service. As indicated on our website, incidental fees are not included in your offer price. When you shop and compare for your hotel, review the hotel details information on our web site for specific information on parking options the hotel may offer.

"If your hotel does charge for parking, you will be responsible for paying this fee directly to the hotel, typically upon check out. Please contact your hotel directly for more information. When you did not travel according to your confirmed itinerary, our travel partner released the reservations and reservations are restricted. They are non-changeable, non-refundable and non-transferable. When our travel partner accepted your reservation, we immediately charged you to lock in your rate and secure your reservations. Our travel partner accepted your request on the condition that your reservation would not be changed or cancelled.

"By naming your own price, you saved $96.30 or 29% based on the lowest published rate available at the time of booking. You would not have received these savings had you booked your reservation through the hotel or on another website; however, one of the reasons we are able to offer superior savings, is because name your own price reservations come with more restrictions, including the agreement that they will not be cancelled...."

I was very disappointed in Priceline providing me with a hotel stay with a hotel which did not have any parking at all onsite. I did not stay at the hotel because I have a car. I did not see anything that stated that a 1 star hotel does not have any parking. I have stayed at many 1 star hotels through Priceline without this happening. As a regular Priceline customer, I would like to get some of my money back, if not all. This issue should be called out prior obtaining a room through Priceline. Any help in this matter is greatly appreciated.

In addition, the customer reviews of this hotel were terrible. Looking at the hotel's website directly, I'm only saving $7 per night! I called Priceline to tell them I would be willing to pay more and stay at the same chain's sister hotel down the street if they could just change the hotel. They would not allow it and stuck to their no cancellation policy. I understand that I agreed to it, but I thought I agreed to a 4 star hotel, and they proclaimed that by their standards it was a 4 star. The only thing they could offer is that if someone comes in with a lower price, they would give me the difference.

If I wanted that hotel at that price, I would have just reserved it to begin with. I purposely did not want that hotel, no swimming pool, not a convenient location for my needs. I will never use Priceline again. Time will tell if I actually get the lower price for the hotel I do not want. I was so looking forward to this trip with my sister and now I am just frustrated.

The hotel has even agreed to cancel this reservation but Priceline won't. They keep telling me sorry. The customer service people are all a bunch of puppets reading from a scripted piece of paper and cannot even go a full sentence without saying, “I apologize but...(what crap).”

To our disappointment, priceline.com did nothing to aid us. We are required to prepay when booking. Is Priceline.com not required to help their customers in these types of situations, offer a credit or compensate for another hotel? Priceline.com did nothing. We ended up paying you and paying for another hotel three blocks from where our business was being conducted. We are truly disappointed and frustrated in the way priceline.com handled this situation. We are sure that we are not the only ones who have booked rooms erroneously. In today's economy, businesses and families cannot afford to throw money away. We will no longer utilize their services.

So I write down the cancellation number which I had to request. He did not offer it and thought this issue was settled. Nope! Problem number 3, no G.D. refund after 10 business days! So I call them again. They had the nerve to tell me to call my bank and see what happened! Now I'm furious you don't call your G.D. Bank and ask them why you haven't received payment from Priceline! So I tell them I will not call my bank! I can see very clearly in my on line statement that no refund has been posted. Then, get this; I get transferred again so someone who only takes a G.D. Message and tells me someone will get back with me. What an ** scam this company is running! Don't anyone ever use Priceline!

I then told him I'd call back and confirm in a few minutes as I wanted to speak with my husband to make sure we'd stay there or go to a different town. When I got off the phone, I looked up Microtel's # and called to speak with "Beth". She quoted me 2 queen beds for $89. I booked with her and called back Priceline and got a "Louis" who said he would help me when I told him I wanted to speak with "Omar". He read me the notes that Omar left stating that he talked to "Beth" and she quoted him $89. I told Louis when he came back on the phone, he lied to me and told me it was the same price as priceline.com of $99 and I wasn't very happy with his being dishonest. He didn't offer any solutions or that he would tell management so I feel they don't really care about the consumer at all and just want their extra money and will lie to do it when they are suppose to be "the best price guaranteed". They obviously were not.

Called customer service. I was told my money, $356.00, is being held for authorization. I told the lady I don’t have a ticket. Why you guys holding my money? She said it will be held for 48 hours. I asked to speak to a manager. I was transferred to a customer specialist that told me the same thing but had no explanation why they are holding my money without giving me a ticket. Don’t know how I am going to get to New York. The latest I had to leave was on Monday. All I got from Priceline is another card to purchase a ticket until we release your money. Every one doesn’t have extra money or another card. This is ridiculous. Oh, I forgot to mention she told me if I don’t have the money in 48 hours call them back and they try to fix it. Do you believe this?

I was given the standard runaround about they can't do anything. I realize that this was my mistake, but it was an honest mistake. I don't want to travel over the border on a national holiday given overseas tensions. I said I was willing to pay a fee to change, but I was told that I couldn't make any changes without buying a completely new set of reservations. This seems excessive and unfair.

So, since the 'customer care' agents couldn't do anything and wouldn't pass on my situation to a supervisor, I am stuck. While they have saved a little money on not helping a customer who has booked a lot of business with them over the last year, they have lost a customer since I will never book with them again. I thought someone should know in case they are about to buy a trip through priceline.com.

My sole purpose for booking the hotel was to have access to a pool. I have perused the website thoroughly to see if there is any notation that would prove otherwise and found none. I contacted customer service, which concurred with me that it was not mentioned on the website and it was just my misfortune by choosing the "name your own price" feature. I feel that I am unable to use the reservation. I ask for the opportunity to have the reservation canceled in order to book another hotel using the normal selection channel, but was denied. I feel that I should be compensated for the lack of information which did not adequately explain the limitations of my option.

I will never ever again use Priceline.com for booking a hotel. Both Priceline and the hotels will blame each other for the false advertising and no one will take responsibility to refund the money. I am out of $140.00 and will have to book another hotel as I refuse to stay at this place now. The general manager can't understand why a customer would not want to stay at their hotel after being lied to about the price and being hung up on by the front desk manager.

I called Priceline.com the next day and was told they would not help me since I accepted another vehicle. I tried to explain that I was their customer and the agreement was between them and me, not between me and National. Still they would not help me because I had accepted another vehicle. This was their policy. I contacted National the next day and they did deliver the class car that I reserved to my resort, through no help from Priceline.com. I then requested that Priceline reimburse me the days I did not have the confirmed vehicle. That's not going to happen! As you have seen from the experience of others, beware of Priceline.com. I know I will never use them again.

Priceline is saying I must honor my agreement with them, when it clearly states that the cancellation policy is set by the hotel. The front desk manager confirmed that they have a 48 hour cancellation policy and the policy stated on the Priceline website was not from them. Priceline will not refund the money for the double booked room to my credit card.

Then I called again. The first three calls were cut in middle. The fourth call was answered finally by someone, yet their representative did not really answer my question and cut my call roughly. I really could not believe it. I sent an email through Priceline "help center" (they only reply through this system) again. The same, they reply with a standard apology and refuse my claim for the reason that they did not get my call within 24 hours. I resend an email and mention I can provide my international call record. They ignore. It seems that I only can accept their bad offer and can't do anything or find any fair authorities to express my anger and frustration.

The Palace Hotel is a slum. If you look it up, you on any search engine you will find the absolute worst reviews. My sister and I went there and discovered it was truly a pig sty; a complete and utter filthy mess. We were so disgusted by the hotel we bite the bullet and did not stay there. We ended up losing $200. It was worth it to us. The Palace Hotel should be condemned. We got an amazing deal on [competitor] in a 3 star hotel for $150 total with taxes included. It was wonderful and we enjoyed our stay. I am still in shock that priceline.com with William ** declaring are the lowest prices around guaranteed, they not only are not the best prices around they did not care if you're a loyal customer or not.

I am a travel nurse and I travel all over the USA. In the past, I have usually gone with priceline, yet when I needed them to help me they did nothing to resolve my situation. I guess they do not care if you're a regular customer or not. That's fine, fortunately there are better online travel sites to go to. I would highly advise everyone to avoid priceline and whatever you do, please do not use priceline's make your own offer. They can give you the slum hotels and not be responsible. We lost 200 bucks.

He began his search and gave a hotel name and said it was on the beach. I was concerned because of the lower price. Also he telephoned to the hotel to check on the number of persons that could be to a room and he continued to say that the hotel was on the beach. After I completed the booking and giving my credit card number, I decided to call the hotel and confirm the location. The person at the hotel said that they were not on the beach and had no view of the ocean and that there was no crosswalk at that location or access to the beach. Priceline says, "sorry, you committed and there is nothing we will do to help. There are no options. Sorry". The reservations are for 6/21 - 6/23/2010 and I stated that we would upgrade to an oceanfront. They said "no".

At this point, our short vacation is ruined. Do we take the chance of one of the children getting injured? Anyone with children knows how many times you have to run in and out, back and forth to take care of their needs. Whether we go or not the money is gone and they will not upgrade at my expense. People have to be nuts to use this service. I have learned a valuable lesson and I wished I had looked or known of this website before booking a hotel through Priceline.

What I had "won", with no right of cancellation or refund, was a room in the Novotel Paris Gare Montparnasse. A hotel in a seedy industrial part of Montparnasse right on the very border of the area as shown on the Priceline.com map (again, I have printed out a copy of Priceline.com's map and their misleading description of the St Germain-Montparnasse area so I have printed and dated proof of Priceline.com's duplicity). The hotel backs onto a huge network of railway lines ("gare" is French for railway station) and is surrounded by public utilities and hospitals, far from tourist attractions and cafe-filled streets. Not only that, even a cursory trawling of the internet for prices on a three-star room in St Germain-Montparnasse shows that the average price of a room is not US$341 as Priceline.com claimed, but about US$100. Not only that, far from getting a deep discount, the Novotel Paris Gare Montparnasse's online website was offering rooms for US$162 at the time I was bidding so I received a discount of just $12!

My complaints have met with repetitious pro forma responses stating no refunds, no cancellations and that the hotel I "won" met all the conditions I specified - i.e. a three-star hotel in St Germain-Montparnasse. The matter now rests with my credit card company who are disputing the charge on my behalf. I have also included in the documentation sent to my credit card company a letter from my solicitor supporting my claims.

Moreover, when I called the Wynn, they informed me that this was not the first Priceline related call they have received, and noted that Priceline secures a block of rooms at a discounted rate, and that Priceline in this event had overbooked their committed amount. In that event, Priceline would have to pay extra to give me the package I purchased. By moving me to the Trump, an off-strip hotel that charges significantly lower rates without giving me a discount, Priceline is able to pocket the difference in rate.

I also believe their presentation was misleading. While they claimed they had an ability to move me, I received an email confirmation of my hotel room, and was charged for the room. The company led me to believe I had purchased a confirmed stay. If they had accidentally overbooked when I purchased, I should have been moved at that point. By waiting to the last minute to move me, I believe I have been victimized by a 2-bit bait and switch tactic. I intend to sue the company, and would be more than happy to serve as a lead plaintiff on a suit, or join another suit. Thank you.

When a business traveler is booking a room and when they receive a rate confirmation, they would not think to look for hidden fees. Any additional fees should be clearly posted alongside the room rate. But then perhaps the consumer would just book a room directly through the hotel.This is a very devious business practice that takes unfair advantage of the consumer and after the user fees are charged, no one is interested in helping the consumer.

These mysterious user fees which vary greatly on my Amex statements should be clearly posted in bold print on the websites for the various companies that advertise low hotel rates.

Well, I checked the hotel they selected for me online to find they offer an advance purchase price for $30 per night less than what priceline.com offered and they allow you 24 hours to cancel before committing to a nonrefundable purchase which is what I advised priceline.com customer service. Just so you know, my dates are 4 months away in September 9-12 2010 for the hotel. Today, May 09, 2010, I went to see the hotel they choose for me. It is aged and in need of renovations. I checked out the room category including a king and 2 dblb rooms. The whole property is in need of renovations and should not be considered a 3 star property at this point. It is the Marriott Marina del Ray, CA...not worth $200 per night that priceline.com confirmed for me. Not even the $169 per night rate the hotel offers on their website for advance purchase.

By the way, I called priceline.com to advise the twice that I found a lower rate online and they did not offer to lower my price and they have a Best-Price-Guarantee. I emailed them within 24 hours of my confirmed reservation asking them to change my price to the lower rate, so they had to honor it. Now unfortunately it looks like I am stuck with this reservation at a hotel that is run-down. Buyer beware! This priceline.com is a scam and they only want your money and do not stand behind anything. I recommend all consumers to complain and demand an option to be added to allow consumers to accept or decline the final bid submitted. I am a very unhappy consumer having been taken by priceline.com the very first time I used it. Yes, I admit I made a terrible mistake and I hope others are very cautious or better yet. Do not use priceline.com for anything!

Immediately charged full amount of bid without opportunity to accept or decline the bid offer. This should be allowed when you do not know what you are buying. I went to see this property today (5/09/10) and viewed the worn shabby rooms (#433 - double room and #437 - king room) as well as public spaces. The hotel is not a 3 star, but a 2 star in it's present condition. I did not get what I paid for and I want a full refund.

So only on the morning of my vacation did I figure out that I had two hotels booked with Priceline. Upon this knowledge, I contacted Priceline customer service. The representatives were very unhelpful and came up with poor reasoning for not helping me. One reason I was told they would not refund me because the hotels were not in the same area even though the hotels were only 2 miles apart from each other. I was given the run around about the multitude of reasons of why they were not doing anything to help me out by these incompetent, not attentive representatives. So I grimly accepted that they were not going to do anything for the two hotels that were booked through them for the exact same city, exact same time, only one of which I booked. I asked what they were going to do to keep me as a customer, and I was literally told they were going to do nothing, and made it clear that they didn't care. I would have been happy with a small voucher or anything. I am so disturbed by this, I will never use Priceline again, and I will do everything in my power to make sure everybody else knows about my story and chooses not to use Priceline either.

I feel very violated that I was charged for a hotel room which I never personally confirmed and did not, until last minute know that I had already been charged for 300$ for two nights stay which I obviously did not use, since I had another hotel I paid for too.

I called immediately the hotel and asked to have these cancelled. The response was they cannot change anything that Priceline.com creates; only they can change reservations they create. I called Priceline.com and reviewed the situation. They said, tough luck they can't cancel anything. No they won’t cancel anything. I said, “It’s a mistake I can’t have 2 rooms at the same time, same place for 1 person. Cancel one, please.”

Priceline.com for 20 minutes told me they would not cancel or refund me one of the reservations stated above. Transferred me to supposed supervisor and began the same offensive noncustomer-friendly brass denial of customer satisfaction, stating no cancellation or refund. I again stated I only needed the room for two nights and would accept the priceline.com Hotel Confirmation for Matteson, IL - Apr 15, 2010 (Itinerary #**) for 2 nights.

This is where it gets better. I drive 5 hours from Detroit to the above hotel reservation with my 2 sons, Arrive at the hotel, I am asked at the front desk, "Can I help you"? I say yes have reservations for Saunders, Travis they reply both reservations are cancelled. I said, “No, the 2 nights one should be good.” Long story short, I have the Front desk at La Quinta Inn print the screens for proof that they were cancelled. I asked if they might have made a mistake and cancelled them, La Qunita stated they can't modify and reservations that Priceline.com made. Only Priceline.com can cancel reservations.

So now I have paid Priceline.com for a reservation drove 5 hours to find out they cancelled my room, taking my money and leaving me without a room. I called Priceline and was on the phone with them for over an hour. On one call, I made 4 calls trying to get this resolved with a refund. I was transferred 4 times to different Customer reps and Hotel liaisons.

All stating that there was no way they could have made the mistake and continued to place me on hold every 5 minutes to verify supposed data. I told them, “You do not get to hold me hostage on the phone while you figure out whom or why your system failed, apply a credit to me and figure it out on your own time.” They were asking questions like the names of the ladies working at La Qunita when I checked in and everything to wear me down and get me to hang up.

I was spoken to rudely and without and respect or concern to make me the customer feel valued or even acknowledge that they took my money and left me without lodging. I would like all of the money put back on my debit card, $229.64. The priceline.com system is fraudulent and the Customer service is the worst ever, designed to wear you down and get you to walk away.

(3) they were having problems with their system. I was never, ever notified by e-mail, phone, nor letter that our reservations were cancelled.

I had to negotiate over the phone a new package. We ended up getting just the flight, hotel and no car for $1,599.78, just about $600.00 more with no car. I was basically told take it or leave it. Seeing we were leaving the next day, I never had the chance to go to another website e.g. Expedia, etc. to look for a better deal. When we got home, I immediately called to at least get the difference back, and was told sorry, nothing we can do. That’s all I want, the difference between the two packages.

I have been out of work with an injury, with no pay yet. My mother agreed to let us use her credit card, to purchase the trip. I had 1,000 dollars set aside for this but no more. I have to come up with the $600.00 soon to pay my mother back. I have a daughter in the Marines who is in a war-zone, plus the shortage on money due to getting hurt at work, and then finding out our trip was basically cancelled the day before we were supposed to leave without being notified, caused a huge stress on my wife and myself. What should have been a once in a lifetime trip/experience, my wife and I never have gone on a vacation, and we have been married since 1986, turned out to be a very stressed filled trip. We had to put on the happy face for my son and daughter, but they knew something was up. I really hope you can help.

I complained by phone, they refused to do anything to me. They have given me a substandard hostel, rather than a 2 star hotel. They charged me $412.74 for 3 nights, which is still unresolved.

At the end, Elizabeth told me that they cannot transfer the ticket. I asked to be transferred to Customer Relations and again appealed to them that if I am not able to travel with my husband because of the time that Priceline.com imposed on us for departure, they should allow my daughter to use the ticket, so it will not be wasted. Again after a very long time, Max quoted their laws which he said were that the name cannot be changed, the ticket cannot be transferred, and the money cannot be refunded. As a result, my daughter cannot use the ticket, neither can my husband. Unfortunately, I will also not be able to use the ticket not that they are compelling me to travel alone. I travel with people because I cannot travel alone. I explained this to them but they refused to have mercy but only quoted more laws.

This situation has caused me serious emotional trauma. Not only for the money which I don't have but also the aticipation of being forced to travel by myself. The money we have paid-$403.48 is wasted and I will have to incur additional cost to purchase another sets of ticket for my daughter and myself. This is going to cost me not less than $1000.00.

When I called Priceline back, they cancelled my cruise but stated I will only get 25 percent of my money back now. How is that possible? I just called them 30 minutes prior and was told I would get $800 back and it was now dropped to $400ish. I was angry and the woman just said, "Sorry, well, your bank will give you the money back." That's not the point. The point is that Priceline told me 50% in case I don't get a reversal from my bank and then dropped it to 25%. Is this legal?

They would not move us. The ad advertised continental breakfast and when we checked in, she said we would have to use the pay restaurant. In the morning when I went to talk to someone new about bad experience the maintenance man was standing at the counter and knew nothing about the fan problem or the air conditioning and again said we should have not touched it. "People shouldn't touch things they don't know about," was his comment. They made no effort to even say they were sorry, we did not have a pleasant stay. We will never stay there again and I will be sure to tell people to not stay there. It was disappointing that such a chain would treat a customer like that no matter if they used Priceline or not. Moving my mother in law after settling in with all the luggage at a 4 star hotel was upsetting to her and having to worry about breakfast when we thought it would be there was difficult for a diabetic.

They refused and told me any changes would need to be made by Priceline. Priceline told me that the hotel should have held the room over to the next day. Neither party would accommodate me, so I lost out on my money for a one night's stay. I even asked if the hotel would honor the Priceline rate, if I stayed another night. But they refused.

Isn't it good customer service to make sure your customers are accommodated in a situation that they could not avoid? Both Priceline and Hilton should be ashamed of their selves for "stealing" customers money like that. There should always be some kind of concession for customers in these conditions. Is there anything that I can do to either get a refund or a credit? I would prefer a refund, because I do not want to do business with either of them again.

This is the worst customer service I've seen in the hotel industry and I would recommend looking elsewhere to find a good deal on a room. People who do business this way do not deserve your business. You never know what might happen, so why put up with businesses like this when you don't have to? Buy the way, they charge you in full in advance. I've learned the hard way don't make that mistake. Priceline is a scam.

As soon as I exited, I received a confirmation of my car rental and you guessed it, for 9 days when I was not even in the country 6 of those days. I immediately called Priceline to explain, this was an error. In addition, I explained I had not even given a Credit Card number so how could they charge me. I was told they billed the rental car to the same card I used weeks earlier to book the flight. This was done without my permission. I complained. This was fraud and got the same song and dance that everyone else does with Priceline. No cancellations, no exceptions, no consideration, there was a computer error, no working with the customer, no satisfaction and no concern for the consumer!

It gets better, I then called my credit card company "Master Card" and explained what had happened and asked that since I have fraud insurance and satisfaction guaranteed on all purchases, I wanted to request them to not pay Priceline and refund my money. I was told no problem because I had called before the charge even came through and they would just block the charge. I subsequently spoke to not just 1 person but 3 customer service reps, who told me not to worry about this and that MC would take care of it.

I went on my trip and rented a car for the 4 days I was in Orlando from another reputable business. Then I got the MC bill and there it was, the charge of $465.00. I am now being told. The 3 Reps should not have told me this and they can not refund my money because Priceline refused to refund them. However, the car rental company never billed Priceline because I checked. If I had been aware I was stuck with this reservation, I would have sucked it up and took the darn car for at least the 4 days and tried to put some of the $465 charge to good use.

Instead I rented from another car rental and paid another $300. Needless to say, we are cancelling our MC and I will never use Priceline again or probably any other internet travel discount company. Forget the poor customer service part of this deal, but it just does not seem like this should be legal to add charges to one's card without permission. $465.00 pain and suffering due to the fear that now, Priceline has my charge card number. They can continue to add trips, rentals and anything else they want to on it. Another reason to cancel my MC.

They were very emphatic that my husband would have to be present with his license and credit card when the car was picked up. No exceptions to this rule, which means we are out over $300 and will have to pay for another car rental in my name. How can they continue to get away with their policies and no exceptions to them, life does happen! We are out $300+ and are going to have to pay over $400 for a new reservation that will not be with Priceline! We have paid for a rental car that we cannot have.

So then the hotel clerk/manager or whatever he was starts cursing at her. Tells her I’m standing right in front of him and that they don’t have a pool and he is refunding the reservation ok she gets back on the phone with me says they will refund my money minus a 10 dollar fee for me cancelling within 48hrs of reservation. On a hotel that was supposed to have a pool and didn’t. I should be my fault for their false advertising and am still waiting on my refund. I asked to speak to her supervisor.

She said there was no one higher up and so I ask her name, she replied Mary. I replied, “Mary what?” She said her last name I need not know but it would all be in the report and the she hung up on me. I was speechless. I will never do business with Priceline again. I will be contacting the BBB if they are listed and will trash talk and discourage anyone I ever hear mention them.

Is there anything we can do to get our money back? I see there are a massive amount of complaints online dating back as far as 2003 stating the same problem with Priceline. Is there any way to get the government to track down on these guys? Seven years of fraudulently charging people's credit cards seems an awful long time. We had already paid for a room through Orbitz (which is a great company) at a different hotel and stayed there. We never used the rooms that Priceline took from our card without permission. We really need to get the $355 back from Priceline, as we couldn't afford to pay that much in the first place, and now are not only out the $355 but paid for the rooms that we actually did confirm online.

With the negotiator function, one cannot choose a vendor and must commit to paying upfront. The Priceline negotiator produced a lower nominal rental fee matching my offer, but included a significantly high fee/tax amount. As a result of using the option that Priceline advertises as Best price and quality guaranteed, I paid over $29 for a rental car that I could have obtained for less than $26.

I immediately phoned Priceline to inquire, and was told by Joe that the best price guarantee did not apply. I was told that the itinerary was not identical because the negotiator option gave me a different rental car company, Alamo, than the three (Avis, Hertz & Budget) offering the $25 net price.

At best, this Priceline practice is highly misleading, and, in my view, deceptive. Without question, it is a mistake to use Pricelines negotiator service. It also yields Priceline and those who can so manipulate fees an unlimited ability to bilk the public.

In addition to this, we received 1 full size bed, not queen, it was lumpy and uncomfortable; the bathroom was not marble; our window view consisted of a brick wall some 6' away. Priceline return emails were rude, unprofessional; practically called us liars regarding room description, and said we would need to take up transportation reimbursement issue with the hotel, as they were not responsible.

One of the reasons for booking this hotel was because of the advertised free buses; we reluctantly dealt with room condition, as it was overnight stay in order to catch a few hours sleep before flights back to Denver. Priceline falsely advertised and the itinerary was not as listed. We have never been treated so badly by such immature, unprofessional, so-called customer service people. They are willing to tarnish their reputation for so very little. Needless to say we will never again use this company.

The supervisor said if I had called before the reservation should have been used, they may have had the option of offering a credit. They said Hertz charged them for the rental even though I never made it to SF. I told her I thought she was lying to me about Hertz charging them and that if they couldn't do anything to extend a future credit, I would no longer use priceline for anything. Just a warning to other consumers, I paid $58 to learn my lesson. Save your money by going direct.

When we called the hotel to get the pricing for the night, it was much, much less than what we were going to be paying through the "discounted" amount from Priceline. I called Priceline and to this day, I do not know why I bothered. It was a nightmare. They must train their employees on how to be rude and uncooperative. We didn't stay at the hotel. It would not have mattered if it were free. It is not a place we would ever stay so it didn't matter. We ended up paying the bill. Do yourself a favor and pay extra to avoid using this unethical business. Consequently, I lost of over $400.

Well, the day we go to check in, the hotel had no reservation for me. I called Priceline. They tried to get me another hotel but every time I told them that I wanted one within walking distance of Disneyland, they give me one-mile away! They said that their corporate office will call but never did. They not only screwed my whole weekend, they also never apologized! I have used them before but never again! I had to pay to park each day at Disneyland which cost $15.00 per day at 3 days, gas, another hotel and time travel, and the fact of not being able to stay with friends at the same hotel! My wife was extremely upset!

I called customer service and got nothing. They wanted to cancel but since we are leaving today for a stay tonight, that's a bit foolish. And I did not get 1/2 off, or even close to it. I checked the hotel's website and the price for the room was a whopping $15 more than what I paid. I could have paid $15 more at another hotel, from another site, and had the free breakfast most hotels offer - not the one we're at of course. Last time I'll use Priceline.com. What a mess.

It stated that I was going to be flying out of LAX airport in Los Angles to BWI Baltimore airport in Maryland and staying at a hotel at Dulles airport. None of this was correct. LAX is well over 1200 miles away from my home in Seattle, Washington. I would never choose to fly out of an airport 1200 miles away from my home and not to mention into BWI when I clearly choose Reagan National Airport and hotel in Springfield. I called Priceline immediately and talked for over two hours explaining my problem to someone in the Philippines, who told me they could not authorize a refund and that they would make note in the computer. I was told to call in the morning 3-9-10 and speak to a customer service rep to get my refund. I was outraged and agreed to call back.

Today, on 3-9-10, when I have made over eight calls back and forth to Priceline, I have been told that I would have to pay a fee in order to get my money back of $200 for airfare, $$49.81 hotel and $11.51 for car rental. Their is an error on the Priceline website. Roy agreed last night that there was an error on Priceline's end of website issues. Prior to making my trip reservations at midnight, two hours before I was having trouble making reservations and called them to find out why. I was told that the website was having problems making reservations and that it could not make open ended airline reservations and that they were working on it and for me to try back later which I did and clearly the website is still having bugs.

Today, on 3-9-10, when Terry, my husband, called and spoke with Arlene, she was putting him on mute every few seconds to laugh as to suggest that being charged $784.91 was a joke. It is like going to the store and buying items but not being able to leave with your items and then paying a fee because of it. This is the worst and I mean the worst company ever. I am physically ill, upset and shaken by the whole ordeal and the way my husband and I have been treated.

To date, I still have not been able to talk to a manager and I am still out the fees charged. I feel taken advantage of and completely over taken with emotions of how we have been treated.

I explained that I was not given the opportunity to review the tickets. They did not offer any help whatsoever and kept reading from the script, "these are not refundable". Done. I will never use Priceline again for obvious reasons and I will tell everyone I know not to use them. Hopefully, word of mouth works and they will be exposed for their unconscionable practices. Shame on you William Shatner for representing a company that treats people so poorly, has no ethics, terrible business practices, etc. I am calling American Express to dispute these charges and the BBB to log my complaint. Hopefully, this experience can help someone else from getting burned by this company. Whatever happened to "customer comes first"?

On the one occasion that I was asked to pay for an entire week, upfront in advance and I was unable to do so (but did pay for about 5 days), I was told that I would receive no further discounts and if I wanted to keep that room I would have to pay more than twice my daily rate, which I could not. I returned to getting rooms on priceline.com and was sent back to that same location just two nights later for about a week. Then I was bounced out again, and returned.

About one week into the stay, I was visited by the local Police Department and encouraged to leave the city of Farmers Branch. The information that they gave me could only have come from the hotel and is not just conjecture, at best. They said I had too many visitors (which is not the case and seldom if ever did I see anyone outside in the hallway when a visitor was leaving my room).

I on two separate occasions had friends that were leaving the hotel, stopped by the Police for minor traffic violations and searched. I was stopped less than a block form the hotel, two nights prior to the Police showing up at my door, for an expired inspection sticker, at 11 at night. All of the information that was conveyed to me came from either anonymous sources or observation.

They informed me that the best that they can do is make the cancellation, but I would be charged with a cancellation fee of $6.70 (So much for the advertised "No Cancellation Fees"). This morning, "online" I checked my credit card and saw that the full amount was charged. Once again I telephoned Priceline and spoke to a representative. Their response was basically: "That's too bad, there is nothing I can do". Priceline is nothing but a scam.

I was on the phone for an hour and 15 minutes with Priceline being transferred around and given the same story. I waited on hold for over 45 minutes for a supervisor only to discover that the agent had transferred me to the wrong supervisor. She then transferred me to another CSR whom I could barely hear and he refused to speak louder. I understand Priceline's policies and I still agree to them if the request I initially made and on good faith gave my credit card was honored.

I was told that the city in which they booked me is "in the area" of where I requested, but no where did I see on the website it specify that they had the right to put me 20 miles south of the destination in a completely different city. Even if the reservation had been in Provo, I still made it for another person and she can't use this. I called the same minute I got the confirmation. There is no reason why Priceline couldn't work with me to find a solution or cancel the reservation all together. This is fraud. They stole $174.63 from me, kept me on the phone for over an hour trying to find a manager, and destroyed my morning.

I was told that I would have to book the Airline portion of the package separately from the hotel and rental car and the price of the round-trip airline fare they quoted me for myself and another passenger traveling with me was outrageous. It cost almost the price of an entire vacation package, I had put in a tentative booking for that no one could even pull up on their computers.

I had all the information for this new vacation package documented (I wrote it down) and the person who supposedly put that information in the computer assured me that when I called back to book this new package that the entire package could be booked by phone and then the airline credit of approximately $90 would be deducted from the total price.

When I called Priceline to book the new package. I was told that I could only do the airline portion with the credit and that I would have to book the hotel and rental car online. I do not have online internet access at my home. I am using a friend's computer to send in my complaint. I told each of the many people I spoke to at Priceline that I do not have home internet access and all they did was repeat that the hotel and rental car portions of the package had to be done online!

I did call the next day and they refused to work with me and would not let me speak to someone I could understand and refused to let me speak to a manager to attempt to resolve the issue in some way. I have used them in the past and was very pleased with their service but I will never do so again. I lost $658 in the process and when I attempted to contact the hotel, I was advised to take the issue up with Priceline and they would not work with me.

I requested through Priceline to change the car rental reservation to match and was told that I had "bid on a price" so the change could not be made. It was told to me that the car rental company wouldn't allow it. I contacted the car rental company and they told me that Priceline hadn't yet paid for the rental, so they couldn't change it. It was "Priceline's" policy not theirs as Priceline had my money. They wished they could have helped me. They did in fact make a reservation direct for me. At no time with Priceline was the cost of the car brought up nor the possibility of an additional charge to change it (which I would have gladly paid). I was told there was no one else to talk with about reversing their decision, it was final.

The irony is the car rental company charge was actually $30 less than the Priceline, so called "Price I was supposed to have named" which didn't happen. Age old story, what sounds like a good deal most times isn't. I will never use Priceline and will always advise anyone who wants to book travel to not use them. Their "greed" and untruthfulness will cost them business.

I plea to the Customer Support and was transferred to a Customer Relation to see what can be done and if a one time exception can be made, meaning no charge for first time user, due to an error an End User has caused, I've plea and asked but agents didn't seem to want to hear about it and says, "Sorry but nothing can be done" etc. I've asked for someone higher, but the Customer Relation Daisy, (she should be fired) stated that she is the highest level of Customer Service.

That is totally untrue, I know how the Customer Service works. It's not like a consumer makes the same mistake over and over. I've sympathize that I was a new user and I didn't understand how their system works, etc. but Daisy didn't seem to care, she should not be a Customer Relations. At this time, I've written to Corporate to see if there is an exception that can be made. If there is, then I may want to use Priceline here and there, if not, I will never ever deal with Priceline.com. I would like to note that a consumer should not have to go through this, especially it's the company's website's fault.

I should have been informed of any issues associated with me renting the vehicle before leaving home. It was a major inconvenience to the start of my trip; I was 3 hours late to a business presentation. The worst part of it all was the fact that Priceline turned their backs on me during the issue. It finally took the supervisor at Alamo 3 hours later to recognize the sense of urgency and handle the situation by replacing my name with my fiance's name on the reservation. Priceline declined to do this even after Alamo made several attempts to get them to switch the reservation within their system.

The supervisor at Alamo, Kathryn, took it upon herself to accommodate us in the time of need. She also expressed concerns as to why Priceline wouldn't come to the rescue of their client. If I would have been alone, I would have not had any form of transportation during my stay. I no longer feel confident that Priceline.com cares about users of their services, after making the original transaction.

Priceline should have a plan in place for customers that experience this type of issue or anything similar. If I would have been alone, I would have not had any form of transportation during my stay. It happened to be the busiest time of the year in south Florida due to the Pro Bowl and the Super Bowl. Finding another company to rent a vehicle was extremely difficult due to such short notice.

I will say that I was not happy with the hotel choice, "Trump Hotel", for many reasons but understood that I was obligated and that was the risk I took. The reason for not liking the choice was I assumed that all 5 star resorts would include a casino and would be on the Las Vegas Strip which the Trump Hotel is not. I assumed a 5 star resort would comfortably sleep 2 people in a room, but all rooms only come with one bed! I assumed being Las Vegas, you would have the option of requesting a smoking room, but all rooms and the entire hotel is non-smoking! Not only does the resort not have a casino, which was our reason for going to Las Vegas, but it was not even on the strip!

All this aside, I was willing to accept the fact that I was stuck with the choice. However, once I called the resort to inquire about their pool and fitness center (this is a 5 star resort by the way), I was told that the price I paid on Priceline does not include the use of the pool, business center or fitness center and that I would be charged an extra $20.00/night once I checked into the hotel on top of what I paid to Priceline! I was also told that this was not even an option, but I had to pay the $20/night surcharge whether or not I even used the pool or fitness center!

I was given the old "Bait and Switch" from Priceline and the Trump Hotel. I logically thought, well a reputable company like Priceline and Trump enterprises would surely let me out of the reservation now that I was being charged these extra fees without my knowledge prior to naming my own price. Wrong! Priceline took my complaint, but would not let me out of the deal, and basically said it is very typical for resorts to charge "resort fees" and that I would have to just accept it. I have never been charged a surcharge to use a pool at a 5 star resort or any resort for that matter in the 20 years I have been vacationing in Las Vegas and think that there should be a class-action law suit filed with Priceline. After researching the internet, I have found many complaints of others who were scammed by this "bait and switch" involving both Priceline and Trump Hotel in Las Vegas.

I returned to Priceline website. When you search Nusa Dua (a specific beach in Bali), all the 5 star hotels came up at $140 and higher. So I decided to try naming your price. I bid $75 for a 5 Star hotel never thinking I would actually get it (was testing the waters to see what reasonable price would be accepted). Surprisingly, my bid for Nusa Dua Beach 5 Star property was accepted for Novotel Nusa Dua. So, I went to the official hotel website and found that their daily rate was less than what Priceline accepted. I went back to Priceline website and redid the search for 5 star hotels in that area. Again, nothing less than $140 appeared.

So, I contacted Priceline by phone from Hong Kong, and they told me the hotels they post are just "sample" listings and that I should have done my research. About the fact that Novotels own website was cheaper, Priceline only said, "From my records you are still getting a discount." I argued that I was looking at Novotel's website and that it was cheaper. Also, for the record, I did do my research using Travelocity, kayak, etc. and generally came up with $100 plus for 5 star beach resorts. Even the Hong Kong travel agency "package" prices were above $150 a night.

But the most deceiving thing of all is when you go to Novotel Nusa Dua website; the primary photo depicts this marvelous beach. But you read the fine print and it is not on the beach at all. It is surrounded by a golf course. Apparently, they own a piece of beach that you can get to by shuttle bus that looks nothing like the main photo on their website.

I contacted Novotel directly to see if they would swap for their other Novotel beach location, but they said no changes allowed. I literally think this is the only property in all of Nusa Dua that is not on the beach.

Again I called Priceline, and they: (a). refused to match Novotel's website price and (b). refused to let me use the money (almost a week's stay) as credit to another property. In fact, they refused any attempt at resolving the conflict, or standing by their guarantee.

I then called my credit card company (again from Hong Kong) and they were gladly willing to help me fight the charge, but cautioned that I might be stuck with the bill and would still have to pay for another hotel on top of it. As we were leaving in less than 3 days, we decided as a group to grin and bear it. That was a huge mistake.

Let me point out that I was in Bali last year with my 3 year old son while I was 5 months pregnant, without incident.

Within 24 hours of arriving at the Novotel (where the rooms were remarkably lovely and spacious), all but one person out of 5 - two children (8 mo. old and 4 year old) plus 2 adults - were severely afflicted with stomach bug/gastroenteritis. We rarely left the hotel room and spent our time projectile vomiting and/or having spontaneous diarrhea. Housekeeping had to replace towels and linens at least 2x a day.

This is a 5 star resort. Nowhere in any of the bathrooms, etc, does it say the water is not safe to drink (or brush your teeth, etc.). Notably, we never ate any food outside the resort (room service mostly) because we could not dare be away from a bathroom. Also noteworthy, none of us actually drank the tap water. The baby’s water was boiled for making a bottle. But we did brush our teeth using tap water, we did order fruit smoothies and drinks from the hotel bar on our first day by the pool and we did drink the water served to us by Novotels own restaurant.

Most decent "resorts" I have visited (like in Mexico, Cambodia, etc.) where the water is questionable, either very clearly state this in the hotel room and provide bottled water, and/or they have incredible water filtration systems.

By the 3rd day, the baby had to be hospitalized for 5 nights, to the tune of $3,500. This was no small ordeal without cell-phones, language barrier, etc. Thankfully, one of the people in our group was a medical doctor (the only one who did not get sick), and we are all well-traveled individuals (even the kids) so we eventually found the necessary resources, which were not what Novotel offered or suggested.

Ironically, while driving between the hospital and the hotel, we saw at least two billboards with the Novotel Nusa Dua Beach photo! I wish I had my camera because I would have taken a picture. It is the most misleading advertising I have ever seen from a hotel. Novotel Nusa Dua should have a picture of a golf-course and not the flat beach chair scene, which is not even what their private beach really looked like (it was a large sloping hill to the water and the chairs were nowhere close to the shore line).

For our last 2 nights, after checking the baby out of the hospital, we happily switched to Nusa Dua Spa and Hotel, where I stayed the year before. We noticed the huge water filtration system, and the short distance to the beach/sand/water from the hotel, and the flat accessible chairs near the water. No false advertising here. While the price was a wee bit more, it included buffet breakfast for each of us (Novotel charged $18 per person for this option.) We breathed a huge sigh of relief being out of Novotel.

Did I mention that Novotel had only one restaurant on the entire property, plus a pastry cafe? How is that 5 star? Nusa Dua Spa and Resort had at least 5 restaurants that I could tell. Although we were at Nusa Dua Spa and Resort for only 2 days, it was the best part of our vacation.

I will never trust Priceline’s guarantee or stay at any Novotel again. I don’t care if this was a unique situation or not. I felt duped, mislead and was extremely disappointed. Even if the baby had to be hospitalized, or we were all still got sick from Bali Belly, at least, if we had stayed at the Nusa Dua Spa and Resort, we would have been way more comfortable.

We felt like prisoners at the Novotel, literally not able to leave our hotel room or eat anything besides room service (which is how we think us all got sick in the first place either that or the pool water). When we really needed help, Novotel did change the linens, but finding the hospital and the rest of our medical needs including the least of which, buying bottled water/Gatorade (no help in finding pedialyte until we got to the hospital), we were on our own.

#2.) Look for the same room price- at this point, I was in Monterey. It was 6:00 pm and there was a Pebble Beach Golf Tournament going on, so finding a room was not going to happen.

I understand that while this may seem very petty to ask for $5.00 back, I paid for and was given a confirmation on a room that should not have been offered to me. I was not the only person that this happened to. The manager at the hotel explained to me that 8 people had been overbooked and should have been contacted by Priceline. I have asked for nothing more than the return of my money, that in good faith I immediately paid on a non-existent product and in return have yet to get any type of resolution.

This could have been avoided had someone contacted me through email or called me. I would not have driven the distance. Imagine had I flown there from somewhere else.

My concern is that this may be a bigger issue with this happening to more than just me and are there other people who are having this happen to them as well. This amount becomes more substantial times for every user that gets overbooked on their system and priceline does not refund a portion. To me that is a break in their system that should not be ignored.

Needless to say, I called back that afternoon and they told me it was too late to do anything. They had already had me down as a no-show and resold my seats. They told me that they'd get back to me within 24 hours and we can try and work it out. 24 hours passed and I didn't hear from them. I called back several times and had to explain the whole story to each person I talked to. By the way, I was scheduled to get married on that Sunday, Feb. 14th, Valentine's Day. My brother who had flown with me was starting a job on Monday. I was sure to let them know all that. I had to give them all the funeral home information, my grandma's name and my uncle's name. It sounded as if they were finally going to help me. Yeah right, I spent hours taking to one person and being transferred to the next, all while my grandmother's viewing was in the next room.

Priceline has policies for the customer to follow but then they don't even follow their own policies. They lie, read from a script, try to get the customer on technicalities. I went back and forth with the executive office regarding what time I talked to someone. The broad couldn't even figure out the time difference from Central time to Eastern time, not to mention that they keep you on hold and send you through all their computer prompts. I had to finally ask her what time did she has and tell her what time it was from where I was calling from. I will never use Priceline again! Don't get your hopes up and getting something resolved. They make it sound good, but they lie.

I wanted to know why they considered this to be 2 separate transactions. Why didn't they simply add the difference of $28.38 to the first transaction of $167.72 before I upgraded? They told me that's just the way they do it. So now, I have $365.92 coming out of my checking account instead of the $198.20. I will eventually be credited for the $167.72, but in the meantime, I don't have use of it until that happens. It's insane! Don't ever fall for the upgrade trick! I will not be using Priceline anymore.

Upon our arrival back home, I called Priceline. And just as others I have now read their stories, this company has no idea about customer service or consumer relations. Their was not a single voice on the other end who could help me resolve the fact of why I was charged so much more than the hotel or given a totally different type of room after we are lead to believe they guarantee a lower pricing. Mechanical voices continued to tell me that this amount would be charged and how sorry they were. I was then told that there is never a manager, supervisor or any one in authority there to speak with after there is no resolution with a complaint. I was told over and over to e-mail to whoever see fit. This will be a company that any of my family members and friends will make a point to never become a customer of again.

4 out of the 5 Priceline reps I talked to were unable to recreate the package with the lower price even though I was able to each time during my conversation with them. When I told them that I just recreated the package at the lower price on my computer, one rep told me that it was the wrong hotel, another told me that the flights weren't the same, and another told me that she couldn't add the rental car (how could an employee of Priceline not know not to add a rental car?). So since they couldn't recreate the package themselves at the lower price, they couldn't honor the price guarantee. Funny, since I was able to recreate it successfully at the lower price not only while simultaneously on the phone with Priceline reps (for over 3 hours), but on 5 other computers at my office, on my wife's computer 60 miles away, and on a friend's computer out of state.

I was able to get 1 rep who was able to recreate the package at the lower price but then he turned around and said that it didn't qualify because it had to be on a competitor's site, not Priceline's own site. Wrong - from Priceline.com: "The lower priced vacation package must be found on an online site operated by Priceline.com or another travel reservation service for the identical vacation package".

I even called Priceline's customer service pretending to want to purchase a package and the rep was able to bring up the very same package at the lower price, proving that someone at Priceline can see the identical package at the lower price. I was given the run around for 5 hours on the phone with their Customer Service department, was made to feel stupid (such as being accused of picking the wrong hotel or the wrong flight), and feel cheated because of this unethical business practice.

I have filed complaints with BBB and via Priceline's online help. However, I don't have high expectations of hearing back. I'm going to try and video record it when I call them again to prove that while I'm on the phone with them, I am able to create the package with a lower price. And that they are flat out lying to me so that they do not have to honor their price guarantee. YouTube, anyone?

Refused to help me, insisting on refunding me just that - $37 a night out of $631.73 package (4 nights ** hotel, return plane ticket and 4 days economy rent a car). I had to find a hotel on my own (without internet, pretty much standing in the security line at the airport, because my arrival time was late at night and I had no place to go in a city, I have never been before. Not only the refund is pathetic given that every time I make reservation, there is at least $12 tax and fees surcharge to each segment - whether it is a 1(one) hotel night or 1 day car rental fee - (advertised car rental, for example, is $30 per day = $120 plus surprising $49(!) tax and fees charge!

In the situation that I must get a refund for an inhabitable hotel, I get $37 per night in ** hotel? Somebody is just simply stealing my money - that's what it is! I am a self employed person, lately growing, doing business out of my state. I made 7 (!) business trip reservations with Priceline as of Jan 1, 2010. I spent $2,500 on this web site in last 4 weeks! Guess who is not getting my business anymore! I am very disappointed. Nobody even called me the day of my departure to warn me, there was no hotel.

Priceline's email came exactly 5 minutes before I left my house for the airport. I was lucky to notice it when I was turning my home computer off. I could have arrived to my original hotel and find out I had no place to stay at 10:00 pm. That is an awful and irresponsible service not to mention the pathetic refund Priceline gave me. The bill of about $190 in a new two stars ** hotel after Priceline gave me $150.40 for a 4 nights in three ** hotel, not to mention the distress.

When I called the hotel they stated that they no longer honor priceline for their shuttle and parking, and now charge additional fees for these services. I called priceline for assistance in cancelling these reservations. After failing to get any satisfaction from customer service and their supervisor (both continued to read the same pre-written priceline policy about no cancellations), I was advised to contact priceline by email, which I have done twice.

I went back on their website to check if I had missed something, and mysteriously the hotel I booked is no longer available if you enter shuttle service under amenities. They finally called today and gave me the runaround about their policy again and that they have no obligation to cancel. I have no choice now but to honor the reservations, but I feel they were very misleading and untruthful on their website and consumers need to be aware of their practices.

Big deal! I can make the reservation with the motel direct and it is "guaranteed." What is stated by Priceline and reality is vastly different and slickly worded. When I called Priceline direct, I found that they do not believe in customer service. It was about as bad as I have encountered in past years.

To be short and cut to the chase, this is simply a booking agency I would never use again or would I ever recommend such to someone else. Priceline lives up to it's reputation... of sorry service and hype.

He called the customer service. No one answered. After almost 4 calls, someone from customer service answered. She did not even speak English and here he was explaining to her the situation. She did not listen to him and just kept repeating mechanically that it is our cancellation policy to charge $100 fee. My husband did not get to even choose the return flight and how could he be charged with the web error that occurred. It's priceline's responsibility to make sure their website is working efficiently and for any malfunction, they shouldn't charge customers. It is mine and our family's last time doing business with priceline.

Because of this incident, my bank account is overdrawn. Priceline told me that I needed to contact the airline and the airline told me that since I made the reservation through Priceline, it was not their responsibility. Priceline stated that the airline had my money, and the airline stated that Priceline had my money. After numerous phone calls to Priceline and after numerous excuses from Priceline (which I feel are all lies), I am still awaiting my refund.

The other option was to cancel the current contract and start a new one (when you have your credit limit tied up with Priceline like I do you don't have anymore funds to work with), which the customer service rep said it would take 5-7 business days for the refund to get completed and then we could start a new one. I explained that if we did that, I would end up walking home, or missing work and end up in the Military Brig because I couldn't get to work. They didn't want to hear this at all.

I was transferred to a supervisor and she told me that she could put a one day refund on my account, but she too was unable to just transfer the funds to a new contract even if I paid a penalty or not. After talking with both customer service reps for over an hour, my only option was to accept the rush refund (which will hopefully be going in at the one day like I was told) and walk home (14 miles with just having my ACL replaced in my knee) with everything that was in the rental car. They didn't even give this a second thought. All they kept saying was, "Sorry but we can't start a new contract. All we can do is refund your money minus a penalty of a one day rental fee.” As far as me walking home they couldn't give a rat’s ass and that to me is poor.

I've been in the Armed Forces for 23 years and have used your company for many different issues and this is the way that your company treated me? It is completely ** and wrong no matter which way you look at it. I will be making a complaint to the Armed Forces Legal Administration and do my best to make this a very well known issue with every resource that I can. I can't get over that your company has an ounce of humanity and would rather have an injured person walk 14 miles to get home rather then work with them on a new contract. This is number 1 on my list the worst customer service issue that I have been involved in. I hope that everybody in the Priceline Company has a great day even if their customers are able to do so with the way that customer service reps handle business like they do.

I saved $50 and gained a headache, heartburn and aggravation. I was put on an outbound flight that left 2hrs before my preferred departure (not bad), and on a return flight that leaves 9 hours before my preferred time. When all you're spending is a weekend, arriving at 9:00 PM on Friday and leaving at 7:00 AM, on Sunday is stupid! I would have much preferred to spend the $50 and get to stay on Sunday. Who did this transaction benefit? Definitely not me, and this is the reason I'll tell anyone who'll listen that they should use Expedia or Farebuzz.

I opted for option #1. I went back online and re-booked my package in the total amount of $1098.04. I called back Priceline back this time. I spoke to Dana A. I explained the entire situation mentioned above. He said no problem he asked me for the new reservation, I gave it to him, I gave him the old reservation number as well. He proceeded to process my reservation change just as Stan said it would be done. Dana told me I would receive a refund in the amount of $800.67(minus) the 1 time $50.00 change fee within 5 to 7 business days. Beautiful, no problem.

1-3-2010, I went in my online checking account and noticed priceline.com had re-ran my card without my authorization in the amounts of $116.44 and $50.00. I proceeded to call Priceline and ask them why they re-ran my card and they said they couldn't see on their computer screen that they ran my card again that that might have been them checking if I had a valid credit card with enough funds. I explained there was no need for that since they already ran my card for the correct amount the first time when I originally made my reservation. They gave me their famous line, "I'm sorry for the inconvenience ma'am, I will refer this matter to customer service and they will contact you by either email or a phone call."

They did neither. I called again on Monday, and I got the exact same response, but I was transferred over to David which supposedly was going to fax my credit union a letter to release the hold which never got done. I later called again and I spoke to Jack and he gave me the same story, "I am sorry for the inconvenience ma'am, I will forward this matter to customer service." I then received email #1 stating I would receive a credit of $750.67, no mention of $116.44 and $50.00 authorization. 1-5-2010 I go into my account and I got charged the correct amounts for the corrected reservation plus $116.44 and $50.00 authorization cleared. I called Priceline again and questioned $116.44 and $50.00 charge, no direct answer, same line, "Sorry ma'am for your inconvenience, we have to forward to customer service."

Now, I receive email #2, A survey on their service. I went online into my account, I noticed I only received a credit of $465.76 and notice now that they ran my card again $100.00 twice, a total of $200.00. I call again and speak to David, I ask for higher management, CEO Email, he said he cannot do that and used famous line, "Sorry ma'am for the inconvenience, we will for ward to customer service." I later receive email #3 Stating I will receive remaining refund of $284.91. No mention of why I was charged $116.44, $50.00, and why they ran authorization for $100.00 and $100.00?

They are not honoring their change policy that Stan and Dana A. did for me on 1-1-2010 and 1-2-2010. If Stan and Dana would have told me it would cost me a total of $416.44 to make a change I would have kept my old reservation, I would deal with one less vacation day. Stan totally misguided me because he gave me two options and first option was I would get a one time only 50.00 change fee.

Priceline.com should honor what Dana A. and Stan told me. Priceline.com totally scammed me! Still waiting to see what will happen now. I have not been able to sleep for the past 4 evenings. I am a single Mom that lives paycheck to paycheck. I am trying to recover my economic situation due to me having an emergency appendectomy at the end of October 09, and I have a job that doesn't pay me for time off, and I was trying to treat myself and take a much needed vacation, and now I will not enjoy my vacation due to all of the migraines I have and insomnia this situation has cost me. They stole my spending money on the trip. Beware all, do not use Priceline. They are disgusting scam artist!

A customer service representative advised that I go back on-line and book the additional room which I did however the additional room offered was not at the Holiday Inn but at the Marriott which is 3 miles away, again it is not acceptable. Again, I called Priceline to tell them that their idea had not worked very well, I asked that the room at the Marriott be released and my account not charged. Of course, they refused to cancel the reservation. My next step was to call the Marriott directly who told me that they had no reservation for my party and that it seemed not to have come through. They, too, were not very helpful referring me to contact Priceline which I did, again offering no service or solution for this problem/error.

To summarize, I spent the 1st 2 hours of my trip to NYC, with 4 kids, in tow on the phone trying to fix this mess and to add insult to injury, I am being charged for a room I did not use or do I want. I needed 2 rooms at the same property, not 3 miles apart. I am a single Mom who saved to take my children to NYC for their 1st visit and to see my sister and her children who I do not get to see very often and what I experienced is inexcusable rudeness, unbelievable lack of customer service and total indifference to the situation. Upon my return, I have written to **** twice and I have been told in no uncertain terms that it is not their problem and no refund will be issued to me. When I explained that it was their customer service representative that advised me to obtain the 2nd room for the HI Soho online, their reply was I was just unlucky they guess.

I cannot afford to be ripped off this or any amount of money. I am a single and unemployed Mom trying to raise 2 kids after their Dad lost his job of 25 years and has yet to recover financially or emotionally. Between my sister and I, we have now paid over $1230 for 2 nights in NYC on hotels via Priceline alone. I am a native NY'er and I know NYC is expensive but at $615 each, I could have stayed somewhere better than HI but thanks to Priceline, I overpaid for a crummy hotel and they ruined hours of my vacation. Please be advised that I will be sending a copy of this to every newspaper, TV station and news program that I can find. I will not rest until Priceline has refunded my money and they are shown for who they are and how they treat their customers, that is lousy beyond words!

Of course, you call customer service and they're of no help. Why would you send an advertisement to me indicating I could have hotel for less than the original advertisement after I booked for a higher price and you know it is not going to be available anyway, straight up bait and switch tactics. Consequences are; I will never use Priceline again. I get upset/stressed when I am tricked. Not good for my health. Second, I have to pay more money for a hotel in an area that I really didn't want. But, I did learn a valuable lesson, don't trust Priceline.

I contacted Priceline immediately after they had booked us. I let the representative know about the gross misrepresentation of services and about our disabilities that made staying at that hotel a problem. After more than an hour, they said there was nothing they or I could do about it. The representative was smug and was laughing at us. In my experience thus far, no one at Priceline really cares whether the room is any good; if the rating really fits; if your disabilities are accommodated; or if their customers are happy. Pictures don't lie.

We told them we had a document from the doctor stating he could not fly and that he was in the hospital. They still told us they could do nothing and suggested we eat the cost of the flight. Now, a $125 one-way flight doesn't seem like much but it is to us and to our son who as an active duty military doesn't make much a month. Is this how we treat our military men and women? This is not the first time Priceline has done this. We had an incident with our other son when he was deployed overseas. That time, it cost him $325.

This was where it started to snowball. After a great weekend with my daughter, I went to withdraw money from one of my accounts and could not which I couldn't understand, so I proceeded to withdraw the last $80 I had in a reserve account to pay a bill I had incurred while I was there.

Once I returned to my hotel, I went into my account and to my utter dismay I had negative $320 in one account and negative $11 in another. After further reviewing my account, I saw a strange charge for $318, no way having any part to do with my trip totals or my trip at all. Further review of my statement and there was another charge for $150, $15, $165 and the hotel charge of $389.54. So in total, in one day, they charged me $1037. Of this money with $500 left in my vacation budget, they took the last $483, charges to this day never substantiated, leaving my bank to charge me four $35 fees, causing me to be negative in my account over $300.

Having had spent the day with my daughter, I had $21 in cash left in my pocket, that was it. Five hours later of phone calls, the runaround, "no managers are available" crap, I finally got Priceline on a conference call with my bank to verify these $500 in extra charges. The manager at Priceline agreed in this conference call to refund the $1037 in charges from that day due to the incredible inconvenience, and they faxed my bank the letterhead saying that these funds would not be charged or processed. My bank then waived the fees for Priceline's cooperation, released my funds back to me and I was able to return home on the 21st.

Now, it's Christmas Eve and I'm doing the only shopping I could do this year due to time and my card got denied. I went to my office and checked my account and once again I was negative. I reviewed my statement and found that for the second time, Priceline charged me the $389 that had been refunded once, the $150 and the $15, which caused three overcharges from my bank raping me once again of money on Christmas Eve for a total of $659.54 all of which was my Christmas budget. After numerous more hours on the phone with Priceline, a second conference call with them and my bank, and a second acknowledgement of these charges having been taken from my account, I hung up with them thinking a resolution had been met.

After the one hour not on the phone to eat Christmas dinner, I then called back to my bank, and Priceline told my bank that they needed to release to them $489 (?) before they would refund my $659.54 no matter how many times my bank told them those charges were not pending in my account and there was no record of them. I had to pay Priceline before they would give me a refund; it was unreal! So, once again, there was no resolution to 3+ hours of phone calls even conference calls with my bank. As of now, no one has offered me anything. My account is still negative because I have filed a dispute with my bank, and Priceline has done nothing.

I also did not get a refund for the ticket I purchased for the polar express which was why I booked at the Econo Lodge. So I just lost $131.00. I feel I was cheated both by Priceline and Econo Lodge, so were several other families. I will never do business with Priceline or Econo Lodge ever again. It ruined my family and friends’ Christmas vacation. Not to mention the children who were looking forward to this trip. I know the economy is bad right now but for people to rip people off just because they have the power to do so is sad. I don’t know how they sleep at night.