Priceline Reviews

Traveling through Pittsburgh with children and booked a room via Priceline in Monroeville, Pa. After traveling to the hotel my family and I were turned away due to overbooking. So I received a call from Jeff from the Philippines and assured me everything will be ok. While speaking to Jeff we are on the side of the road after midnight. Jeff insisted that I travel about an hour in the opposite direction for a 2.5 star hotel with breakfast and indoor pool and don't forget free parking and free internet. I explained to Jeff all I need is a safe place for my children and I to go. Jeff's view it was more important to find a hotel with free amenities rather than being safe.

I booked a hotel with Priceline 30 days before the stay. The day of the stay, I went to their site to confirm my reservation. I discovered that the hotel was now $60 (3 night stay) lower on Priceline. Same room and hotel. Only $20 a night less, so I called them and they told me the guarantee was only for 48 hours after I booked the reservation. I could have cancelled if I had been suspicious and checked the rate a few days ago. I cancelled the reservation too late losing $60 in the process. I booked a better hotel with a different travel site for the same price I booked with Priceline. So the $60 was the cost of my upgrade. First time customer with Priceline and last. They made no accommodations and stuck to the rules. They got $60 out of me for nothing (reservation cancellation fee). The original hotel lost a customer. Glad it was my first booking so it wasn't like we walked away from a long time relationship.

I booked a hotel, they took my payment, then told me the hotel was sold out. So I found a different deal & booked a different hotel, same thing they took my payment & said hotel is full. I tried to book my business trip on a different site & my card was declined. Priceline was holding my money for both the hotels!!! I tried every way to phone, no live person! I went online for help & explained I need that money badly for my business trip. They gave me the Priceline phone number, which is a robot named Katie. I'm desperately trying to get a very expensive payday loan to get my flight & hotel with because Priceline took my money & won't help me get it back!!! This is robbery!!! Shame shame on them, thieves. Be careful.

Used Priceline for the first time. Only after your price is accepted do you find out that you don't have a car in the airport... You have a shuttle to a no name... Sixt! It was supposed to be unchangeable etc. I called until I could speak to a manager to explain. This was my first time to use Priceline and I was bidding on cars INSIDE the airport. I have my elderly mom traveling with me for goodness sake! I was nice but expressed my deep disappointment. The kind lady manager cancelled my reservation for me since it did not expressly say that it could be a shuttle and because of my circumstances.

Priceline has investigated my complaint and refunded my money. I am satisfied that they do resolve complaints.

They mess up my booking and did not want to refund my money. After long argument several days later, they refunded my money, but they kept $ 100.00 of my money. Bunch of thieves and idiots. I will never, ever use their service again and I will tell all my family and friends how terrible service they provided!!!

I booked through Priceline online a Disney Hotel, the Disney Key West Resort, in Florida, for one night 21st Feb 2017. Arrived at the front desk of The Disney Old Key West, to be told they didn't have my reservation. Whilst I awaited to resolve this matter for 15 mins whilst the clerk went behind the closed door, my husband discovered outside that the amenities were under construction. We therefore, decided we would not stay, as the clerk suggested we would be bused to another Hotel to use their facilities. We told the clerk this was not acceptable for $812.96 for one night. We will therefore not stay since you said you didn't have the reservation we do not need to deal with cancellation. We also called to make sure it was cancelled, after departing, The Disney operator responded that she could also not see my reservation and therefore it probably hadn't been booked properly. But, she said, if you have any problems please call back.

I booked a 2.5 star, or better, hotel in Chandler, AZ area based on their published criteria for 2.5 star hotels. This was one of their express deals, and subsequently non-refundable. However, I trusted that the hotel would at least match their criteria set. Upon receiving the hotel notification, I immediately checked the reviews and this hotel was barely even a 2 star, closer to 1+ star rating. I called customer service and asked to escalate the issue 2 times. Each time I received the same scripted answers and they were not willing to refund or credit me at all. I ended up having to stop payment, costing me more and putting a lock on my PayPal account. I am STILL trying to get a resolution to this issue.

We booked 2 hotel rooms through Priceline. We used the filters to include breakfast as part of our reservation. Weeks later when we checked reservation we noticed that Priceline had used Agoda to book our hotel, but without the breakfast... After a long runaround, Agoda stated nothing they could do, since it Priceline res.. Long story short, we did not get what we were promised! Buyer beware!

So, first I called to cancel my room reservation. Was told 'the hotel won't do it'. So I called the hotel and they cancelled the reservation. Call Priceline back... 4 phone calls later and a lot of lying on Priceline part and they magically get 'the hotel to give a one time partial refund'. I'm waiting to see if they honor the 'partial refund'. I will never use priceline again, I wanted to share my story hopefully warn someone away from get ripped off.

When booking on Priceline.com be careful you are not inadvertently switched over to Hotel Planner. That site has different booking policies than Priceline. When I tried to modify a reservation I thought I had made on Priceline, I discovered I was not allowed to change or modify reservation but that I needed to cancel (incurring a $25 charge) and then I had to rebook (by then the cost had gone up another $20) because my reservation was actually with Hotel Planner.

I recently booked a hotel through Priceline.com. I had been using other sites and overlooked currency used by Priceline.com. Within "One hour" I realized, I had paid in U.S currency. I then cancelled the booking. When I received my Visa statement, the fee statement charges and refunded difference, was $ 15.42. I realize that I must be aware of currency pricing, however most sites post final payment statements with the CAD// US// UK// "clearly" on statement prior to hitting the purchase button. "NOT" PRICELINE. Buyer beware, but please Priceline "Be Clear".

I give Priceline zero stars. Everything they stated in my package got screwed up. I called them while I was away and ask to speak with their supervisor. I spoke with three different supervisors and of course they're overseas in Philippines. They basically told me that when you book with them they can't guarantee anything. That it is just an estimate and that things can change. I am so tired of dealing with people outside of the USA. Nothing ever gets done and they don't agree with you at all. You will never receive any type of credit with them at all. I urge don't use this company. You will get scammed.

As previous customers of this site have found out... I, a Canadian customer... booked a Canadian hotel in a Canadian city and was shocked to find out I got billed in American funds. Don't even waste your time calling the "customer service" they are 100 percent useless! Tried to use the guarantee lowest price match... Useless... Tried to cancel the reservation since it was over six months away but no luck there! Run as far away from this booking site as you can get!

I total booked six trips with PRICELINE for the past few years, never did changed or request update my personal info in their system. I was satisfied with their service, but I don't know why, they made mistake with my name for the last trip, caused me can't check in. Have to bought another one round trip international ticket at the airport, that was the only choice I can had even after contacted PRICELINE Customer service asking for help. The worst thing is; after I complained, they did changed my name in their system as same as what kind of mistake they made, deleted my trip histories, but they can't delete anything from my previous emails. I have all the itinerary received from PRICELINE for the past few years, but you can't find any info with ticket # on their website. I just feel like somebody trying to make more mistakes cover previous, with absolutely no refund and no "sorry". PEOPLE! Please beware!

Company misrepresented the amount of hotel I booked. After placing booking they added fees, charges and taxes to the total. They have been completely unhelpful in my attempts to resolve. Use a more reputable booking company.

I booked a 4.5 Star Express Deal with Priceline on 2.13.16 for the night of 2.14.16 in Schaumburg, IL. The Express Deals was clear in that it said there was free internet and free parking. When I received the hotel information and confirmation I saw that free internet was only available in public areas. I contacted Priceline to no avail and found that it will cost me 12.95/nt for Internet in my room. I found this to be a very deceptive practice. If I could give them 0 stars I would.

Did a Priceline name your own price car rental where you get one of 5 major brands they offer. This time however, after agreeing to a non-cancellable contract, Priceline gave me a no-name, off-airport site brand... Sixt. When I complained about the "bait & switch", Priceline said "sorry, this is non-cancellable". Very crooked and dishonest! Can never use them again.

I would give a negative rating if possible. The description stated that water park passes were included with room rental. I received an email confirmation and there aren't park passes included. Even after I called customer service first to verify that they were included!!! Sad that a company so big would have false advertising.

I continue to receive rental ads for $7 per day $9 per day at my destination and dates. When I click on site, the price changes to $47 or $51. There is no way the price increased that much that many times. Priceline is practicing false advertising and the consumer must be aware.

We booked on Priceline. They gave us a good price on a Hotel that was given a ranking equal to La Quinta or Holiday Inn but they would not tell us what the name of the hotel was until AFTER purchasing. The hotel ended up being a low class hotel in a bad part of town. (We are familiar with this very hotel.) We called to cancel the reservation but they would not cancel or refund the money. We ended up having to file a claim with our bank to dispute the transaction.

NEVER, I repeat NEVER purchase tickets through Priceline.com! They have no concern for customer service and will give you 2.5 HOURS of run around. They sold me a non-refundable ticket, unbeknownst to me, and sent me back to the airline 3 TIMES! After getting on a conference call with the two, Priceline would not waive the change fee for a flight that's over 3 months away (BTW, the change fee is more than the actual tickets themselves). They asked for me to send a private Facebook message and did nothing to address the issues besides say that they "empathized". YEAH RIGHT! Don't waste your time with them! What a scam.

I paid in full for a hotel reservation on Priceline about 3 weeks ago. Today as I was making a flight reservation on another travel website when a price for the hotel I reserved through Priceline popped up at a lower price. The difference was about $25, but hey, $25 is $25. So I called customer service to tell them that I found a lower price and could they refund me the difference BECAUSE on the confirmation email I was sent by Priceline it reads EXACTLY: "WE GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOK. Find a lower price, we'll refund you 100% of the difference. Book an Express Deal, we'll refund you 200% of the difference. Prices are in USD. Charges will be from "Priceline.com"."

I didn't want to give this company any stars but I had to give it one. Today I wanted to book a room at a hotel in Squamish BC. I stay there from time to time and I usually just book by calling the hotel. My rate usually about $100.00 a night. I was on hold with the hotel I was trying to book and while on hold I scanned the hotel booking outfits. I've used them before without an issue but it's the first time I've used Priceline. The was here in Canada and any other time I've booked online I pay Canadian dollars. I made the reservation and only when the confirmation came through did I see that it was US dollars and the deal was no deal at all. A ripoff. About 30 dollars more than I should have paid. They have a no cancellation and no change policy. Stay away.

Booked a hotel classified as four star on Priceline and they compared it to "Marriott, Westin.. etc." Once the hotel confirmation came back I looked at the reviews the hotel had on several sites and almost without exception it had terrible ratings and reviews. Called Priceline and they agreed that the reviews were awful and promised to call the hotel to see if they could make an exception and get me a refund. When I called back the customer service representative "Latrice" pretty much read me the policy and told me there was nothing she could do. Don't use Priceline under any circumstances.

I would give them -10 stars. We bought 2 tickets from USA to our side the country and later on they changed our flight without telling us . They all speak Indian accent. Very hard to understand and can not trust them at all. I would recommend you all to stay away from Priceline. They have a very bad customer service.

I was searching hotels in the Toronto area and had all of my credit card information stored on my phone when I walked away to greet a friend at my front door. Upon return, I received a email notification confirming a reservation through Priceline which I did not authorize. My 3 year old daughter, who had my phone in her hands when I reentered my bedroom; apparently authorized the payment. I contacted Priceline to dispute the unauthorized charge - a supervisor by the name of Leah (who reportedly is stationed in the Philippines call center) said they couldn't refund me since the charge was confirmed.

I booked a hotel and then found it cheaper 1 hour later and called Priceline 4x after getting the runaround. They told me that Priceline could not verify the cheaper price, their web browser wasn't working, so I can't get the price guarantee. I even offered to email the information showing the cheaper booking and had the telephone number for them to call and verify but they said that would not work. This company is a joke!!! After staying in the 4 star hotel that was dirty and smelled. Don't use Priceline.

I booked a return flight with Priceline from Uganda to Spain. First of all the airline reference number was not recognized by the airline. I saw the airline in person and resolved this myself. With the return date looming my husband was taken seriously ill and hospitalized in the UK. I tried to contact Priceline to change or cancel my ticket, airlines are not happy with no show customers understandably.

We used priceline.com. Booked a rental car with Alamo. When we show up at the designated location (in Punta Arenas, Chile) that address is printed on the rental car agreement, THERE WAS NO ALAMO RENTAL CAR. Later we were told that ALAMO RENTAL CAR has been CLOSED a couple of months ago. During these two months, we did not receive any notice or email from Priceline to warn us the Alamo is closed. Therefore, we called Priceline Customer Service, BUT they were insistent about the Alamo still being open at that location. To ignore our problem, the Customer Service Representative even transferred our call-help to a busy tone! We started looking at other options, but since it was peak season in Chilean Patagonia, the buses and rental cars have been all booked out! So basically we were screwed and our longtime planned vacation was in jeopardy.

Used Priceline to rent a vehicle and hotel. 1st instead of holding my reservations they charged my card immediately. 2nd I paid a charge for insurance that was for a third party but it states it is for accident. Read over and between every line it is very misleading. 3rd I used Priceline for two service on this trip rental car and hotel. I had issues with the Budget Inn in Okeebeechoee Florida. They were the nastiest rudest people on earth. I made my 1st phone call to Budget Inn Cooperate. After 10 mins of explaining, I was told since I booked through Priceline, they would have to settle my complaint. 2nd, 3rd, 4th phone call was to Priceline and I got nothing but no help after telling 4 people my scary unacceptable stay from a company they are backing. Never will I use or recommend Priceline. It is a racket. BEWARE.

Priceline just managed to throw a low-ball class damper to our hard earned family vacation!! I booked 3 airline tickets flying Virgin Atlantic through Priceline ...3 days I went online to book the 4th (had to save up) their prices dropped $110. Great. Locked that quick! Called in to request a price adjust. $300 is huge money. Waited over 1 1/2 on the phone. Was given the corporate line... not possible. Call the airline Virgin... called Virgin. Got the most appalling customer service ever! Rude nasty scumbag insults my intelligence and refuses to give me his name. Basically tells me go screw myself! This the first and last time I will using any of these scammers!! Beware.

Priceline takes your reservation but if you have any questions they push you to their booking.com dept that will only tell you they can't help. Charged my card 321 when total due was 280. Couldn't explain the difference, continually transferred me from dept to dept, repeatedly disconnected the call, then couldn't understand why I was frustrated. Save yourself time and money and book elsewhere.

Booked a 2 night stay at a hotel with my wife. I choose one king size bed. I get to the Hotel and they say Priceline transferred the request to Agoda and that Agoda never said we wanted a single bed. The hotel only had 2 Full beds available. The manager said this happens often and he would have upgraded us but unfortunately they didn't have any more rooms. I will NEVER use Priceline again. Bye bye.

Priceline's express deal misled me to book a hotel one hour away from my selected destination. I only selected Moab, UT in the searching criteria and the 2-star express deal shows up and on top of the screen shows the express deal hotel is located at Moab UT. Priceline won't reveal the actual hotel address for the express deal. However, due to the misleading ad, I thought the hotel is located in Moab. After I booked the hotel, the confirmation revealed the hotel address which is another city that is 1 hour from Moab city.

I will start with saying I used to love Priceline, would recommend them and the express deal and name your own price was great until a couple months ago I started having this issue. I would go through the process, pick out my hotel, enter in all info, name, credit card, etc. then hit submit and cross my fingers. Of course error msg. "oops there was a problem with your credit/debit card info. Please check the card and try again." Well thank god I know from previous experience not to keep trying because that money is now pending! Yes I understand pending does not mean processed but now that money is untouchable for 3-5 business days maybe longer depending on your financial institution.

In June 2016 I booked a round trip flight through Priceline for $1122. The plans has changed and I had to cancel the flight. The Priceline representative told me that I will be able to use $1122 as my credit for 1 year (till June 2017) and when I am ready to book another flight I just have to call them to book a new flight. He also said that I can book multiple flights for the amount of $1122 credit that I have and I will just need to pay $130 penalty fee + $30 booking fee.

I booked a hotel stay with Priceline, I read the cancellation policy with the hotel. Unfortunately, I had to cancel my trip and called the hotel within the 24 hours required. The hotel said they couldn't do the cancellation and to call Priceline. Priceline told me the hotel had to do it and they would have to call them. After 2 days of getting the runaround, I was charged for the FULL stay and told there was nothing I could do about it! I will never use this service again.

The worst company to deal with. Purchased flight with Insurance and Travel protection, contacted them to change a passenger 2 weeks before flight. They refused to change or cancel flight without paying them double what the cost of the flight was. DO NOT USE THEM or the ALLIANZ insurance unless you are dead. They will not cancel or change regardless of your situation.

To save money and get a great deal I chose to use "express deals" on Priceline. Because I was unsure of the hotel I was getting thru the secret deal I paid the additional fee for "trip protection". I checkout and received the hotel confirmations from Priceline. I did not agree that it was a great deal. 1. Parking was additional $40 a night and 2. It was connected to a hospital and attempted to cancel online, but was told could not canceled because I used Express Deals. I then contacted Priceline via the phone, and they explained "trip protection" was only for illness and death and refused to give my money back.

Priceline engages in certain practice with hotels in order to trip a consumer. I just booked a 3-night stay at a hotel for $86/night, after searching for hotels under $100/night. Thinking that I am OK to pay that plus tax (totaling $306), I scrolled through the screens and paid. Only then did I see that the total for the hotel is actually $380. There was an additional item that read "Mandatory hotel fee" of $74. I called Priceline service, they could not explain what this mysterious fee is, except that it is to be paid directly at the hotel.

Rented a van via Priceline in Caicos. The rental was fine, and the basic price matched the quote. Unfortunately, the "taxes and fees" quoted were under-quoted by about $100. This was for a "premium location" fee. If I do this again, I'll probably call myself to verify the total price - it just doesn't make sense to use a tool to compare prices that doesn't include the total price!

If my business matters so much to them, why won't they reimburse me for a trip I had to cancel due to an unexpected flair-up of an ongoing medical problem while I was out of town? Getting another doctor other than my specialist outside my hometown makes no sense. But, that's what they expect! There are exceptions to every rule. A little compassion would have been nice! Be careful Priceline users!

I booked trip through Priceline for the car and hotel. The charges for my hotel what is diff from actual price. They advertise best price guarantee but that is completely not the fact. Instead when I receive my receipt from hotel that is much cheaper so I try to reach Priceline. They just said, "That is an error. The other thing is rental car." Even you only use for couple of hours they charge you whole day and never refund, never issue any credit. All other site if you book and return it early always get refund, not the Priceline. Never ever book with them again.

On Nov 30, 2016, I booked a hotel on Priceline using the "Name Your Own Price" feature. The booking is for Jan 18 and 19, 2017. The "guaranteed " rate that I bid and got notice that it was accepted, was $85 per night. When I got my credit card statement, the charge for the booking was $290. I emailed them and they responded that they couldn't honor our contract -- too bad for me. Why did I bother to bid then book a hotel through Priceline, when I am bound by our contract, but they can charge me whatever they choose. SO LONG PRICELINE!!

Be warned - Priceline.com falsely advertise hotel rooms, leading to a final booking for a room type not chosen by the customer. I booked a room via Priceline specifically for its private Terrace feature. The room had photos and a listing that clearly described the terrace - and the room was called "Terrace Suite King Bed." When I clicked book and paid I noted in the receipt email it made no mention of the terrace. I immediately spoke to a Priceline agent who, after an hour, confirmed the room booked was a generic "Deluxe Room Type" - NOT the room I had selected - no terrace and most likely a smaller size. I had no choice but to cancel and make a fresh and accurate booking with Expedia. Stay clear of Priceline. They draw you in with lower prices, but because of these deceptive listings you're not guaranteed the room you select. Shoddy, third-rate at best - unscrupulous and fraudulent at worst.

I purchased flight to Hawaii on Aloha Airlines. When they went out of business before the trip Priceline would not return my money. I do not like their restrictive policies and no recourse policies.

We used Priceline in December, 2016 to make a room reservation. We paid the hotel that we stayed at, but Priceline also took off the hotel fee for the same exact room on the same day. I have spent hours on the phone with Priceline trying to get our refund. I have sent them bank statements, emails, ID numbers and all I get is the run around saying it isn't their fault. But, I haven't received any financial payback for being charged from their company. They will not take responsibility for taking my money and charging me twice. So, I am out the money from using their company. It has taken hours on the phone and submitting receipts, etc.

Your tickets are messed up and they keep helping themselves to your credit card. You have to speak with someone that does not speak English well. They ended up messing up my tickets. I called in and there was a nationwide computer problem and I put my office phone on speaker all day and we were never answered. I went online to cancel my ticket and confirmed that I really wanted to cancel. I called the next day before I left for work to make sure they were canceled and she informed me that I was one day too late to cancel. I purchased 6 tickets and only needed to correct or cancel 3, agent could not help me (would not). They have double billed me. My credit card is a mess and they keep fighting with me. It has been a total nightmare. Will never use them again. I think they double bill you and fight with you so that you get so frustrated you pay into their scam.

I went to Priceline to book a flight for the owner of the company for a business trip over the holidays. This is something that I have done many times but after this incident we as a company will never use Priceline again. I booked a flight for 1-2-17 for a return flight home from Ft. Wayne IN to Greensboro, NC. I choose the flight online that fit the schedule that was needed for this trip. I went thru the confirming process on my computer screen and made sure that everything was correct. We were sent a email with the ticket information but when my supervisor took the ticket to the counter in Fort Wayne, IN the ticket was booked for a month earlier. This is NOT what I confirmed on the screen and paid for!!!

I sure wish I had read the Priceline reviews before I used them - I agree they are horrible and I also don't think they should not be allowed to operate! I had no idea that there was no way to speak with a "live human" at Priceline - they sure don't advertise that! But I found out after spending hours trying to reach them - I called the P# listed on their website: 877-477-5807 and there's no way to speak w/ a human, in fact the call hangs up on you - now that's what I call great customer service - LOL! Then I tried "live chat" through the computer, which was quite timely also, and was told that even though I made the reservation for the rental car through Priceline, they could not do anything to the reservation (i.e. change the driver from my spouse to me since spouse has to arrive a day later and I'd be picking up the rental car) stating that only the car rental co. could access the reservation.

This is a terrible company. I offered $800 for a ticket from Logan Airport in Boston to Morelia, Mexico and went through hell. OK you expect some hell from Priceline. But $1000 worth of torture is not worth the $200 you wind up saving. If that... On the return trip to Boston these morons decided I needed to spend (Are you ready for this?) FIFTEEN HOURS in the Mexico City Airport even though there are a dozen flights that leave from Mexico City to Boston everyday! Clearly they have no problem abusing the flaming ** out of their customers for your business which I might add I will NEVER give them again. Only a sadistic brute of a company like the Spanish inquisitors of Priceline.com would subject one of their customers to a wait of 15 hours in airport when flight after flight leaves from the city you're at to the city you want to go. PRICELINE STINKS. I will NEVER, EVER USE THESE CLASSLESS CLOWNS AGAIN. EVER.

We rented a car to travel to Niagara falls for a conference. I called in advance to Priceline to make sure the car was ready. They confirmed it was ready at Thrifty car rentals. We got there, nothing in the system. Guy told us to call Priceline so I did. They didn't help at all. Said we have to book with another company because they have no cars available. This made me really frustrated. Thankfully guy at Thrifty told us another car rental place close by and we got a car at Discount Car Rentals. BIG shoutout to the guys there. Great job, very professional service. We got the car in under 20 minutes, ended up being late but all was good in the end. NEVER USE PRICELINE CAR RENTALS.

I reserved a rental car through Priceline. The car was to be picked up at the airport in Las Vegas, but when we arrived, we had to take a shuttle to car rentals. When we arrived there, we discovered that our car rental was at yet another site and we now had to take a van to that site. It was a strip mall and the name of the company (Verve Car Rental) was not the same as we were given in the confirmation. The manager said Priceline has known for two years that the site had moved, but doesn't change the information online. I was also informed that the rental didn't open until 6 AM and our return flight was 6:30. So, we had to return the car after only one day, instead of two, and get a cab back to the hotel and then get a cab for our early morning departure the next day. Instead of costing $114 for two days, it cost us $114 for one day plus an extra $25 in cab fees. I will NEVER use PRICELINE again.

Buyer beware. Using Priceline.com, I booked a hotel in Boston. I received a confirmation email from Priceline that indicated my booking was completed by Agoda and I had paid in full. I tried to check in at the hotel, they told me they had no record of my Priceline booking. The hotel phoned Priceline Customer Service who transferred us to Agoda. Priceline and Agoda offered no help or apology, and recommended I book directly through the hotel. Even worse, Agoda suggested the problem was the hotel who could not honor the booking and that my payment had not been processed. The hotel was not the problem, I made an online booking through Booking.com and it immediately showed in the hotel system and the hotel upgraded my room as a goodwill gesture. The hotel indicated they had experienced this recurrent problem with Priceline bookings. Think twice before using Priceline.com.

Because of bad weather we cancelled our trip to the Twin Cities. I cancelled the trip on the website before the deadline of noon on Dec. 22 but because I cancelled on the website and didn't call I was charged a $25.00 room fee. We did buy travel insurance but it did not matter. We will never recommend or use Priceline again!

The worse, despicable, rude, lying noncompassionate, hardly speaking English, worthless company. BEWARE. I bought tickets through them to Maine. Rental car too. Bought flight insurance so in case I needed to change return date due to mother who was passing away. I needed to change date as she had passed and so I called them. What ensued was a nightmare. I kept getting passed around and put on hold for hours. Then phone would get disconnected. I would have to do it all over again. Priceline was going to charge me over $700.00. All they kept saying was file a claim at some website and that I must pay now out of pocket!!! 4 and a half hours it took to try and get this rectified with NO help. FOUR AND A HALF HOURS!!! I called United direct and they charged me $61.00. I will never use Priceline again and I will make it my mission to destroy them on social media.

I am never using Priceline again. They screwed up the car rental and my $332 rental just cost me $700. Guess I can't take my children I haven't seen in over two years out for Christmas dinner now. They don't care. I spent 35 minutes on the phone trying to fix their mistakes and they flat out refused. They also refused to answer one question I asked over and over for fifteen minutes, didn't take ownership for their mistakes, and their customer service rep and manager were so disrespectful and rude.

I went to Priceline.com to book an airline ticket to bring my son for Christmas. The site told me that the flight was unavailable to select another. On the 4th try it finally went through but the reservation was different dates than I requested. I then noticed they had done a pre-auth on my debit card four times making $1,300 unavailable to me. When I called they cancelled the flights and said the pre-auth would go back to my account in 24 hours. It's day 7 and two days before Christmas I still do not have my money or any tickets to bring my son to see me for Christmas. Numerous calls getting the run around they refuse to do anything to help me. Only thing I received was the email below after 7 days:

I tried to make a booking through Express Deals. It stated that hotel would be something similar to your hotel - is similar to Holiday Inn, Best Western, Hampton Inn, Fairfield Inn by Marriott and Marriott SpringHill Suites but the booking was made at Extended Stay America. When I contacted them to express my concern and asked for refund, they refused stating the contract terms. This is not fair. They state something and deliver something which is not written anywhere. Beware of their unprofessional practices and fall into their trap.

We used priceline.com to compare rental car rates for a trip in December 2016. Priceline.com did not find any matches that met our 'bid' for the car. Priceline sent a link to a similar vehicle at a comparable price but we did NOT intentionally confirm the reservation nor did Priceline.com actually provide PROOF or a confirmation of our rental. December 6 is when we were 'comparison shopping' through Priceline.com and we received an email that on that date but it was very innocuous and did not indicate anywhere that we'd actually confirmed a car rental reservation. In fact, you had to page down to the bottom of the email to see what the email was all about - a car rental - but, again, it did not state we had actually reserved the vehicle.

Let me say I have used Priceline before. However, on Saturday, December 17, 2016, I experienced a company that was non-credible and uninterested in correcting a situation caused by Priceline! I rented a vehicle to move my daughter from Louisville, KY to Jackson, Mississippi. The weather was awful. I got to the National Counter and the agent says, that will be three hundred and eighty-six dollars. Usually, when booked through Priceline, you simply pick up your keys and you are good to go. The agent asked me to call them. It took me forty-five minutes to get through.

The latest is the Banner "XYX hotel" $114.00 a night "choose room". Good luck finding that $114.00 rate! You then choose your dates to get a quote and that $114.00 a night room is now $159.00. So I went on their chat application, and asked, "What night is $114.00 at XYZ hotel?" "Well we don't know, it's based on availability". At least a car dealer will say, "We have one in stock at that price". In this case Priceline had no idea if there was a $114.00 room "ever"? Why is this allowed? Of course it's not as bad as the hidden "resort fees". How is it "free parking" and "free internet" when that is part of the "resort fee"?

I rented a car for 10 days and now only need it for 2. I wanted to turn the car back in but Priceline will not refund the money. They said I could turn it in but they would still charge the remaining balance to my card.

We had a rental car for less than 3 hours. It broke down leaving us stranded in freezing weather. We had to arrange alternative transportation as the rental company could not bring us another car. We called the next several days and still they could not give us a new car. Well, it's been 7 weeks and every time we call Priceline, it's another new story about why we can't have our money back. First, we had to wait until the 2 week rental contract was up even though the car was returned the same day. Next, we had to wait 10 business days for the claim to process. Now we are supposed to wait 14 business days for a refund approval. I am starting to wonder if I will ever see my money! It was a large amount for a 2 week rental car!!

Due to my job requirement I travel a lot and I have traveled a lot during the last 10 years. During my last trip I had a lay over of 24 hours in Dubai, UAE so I used Priceline.com to book a hotel room. The reservation was done through their "Express Deal" and the offer provided amenities such as Airport Shuttle Bus and so on. After the purchase the hotel that was booked DID NOT have any shuttle bus! Did NOT provide the breakfast that was included in the purchase. I contacted the Priceline.com numerous times to either provide the service that I paid for or cancel the reservation so I can book another hotel that actually provides the services that they get paid for. Their answer was "Sorry, there is no refund policy." Every representative and their Senior Supervisors that I spoke to said "we are really sorry about the trouble but there isn't anything we can do. Since it was a blind deal."

I made a reservation through Priceline and when I received my cc statement called to verify the reservation. Priceline stated they didn't have the reservation so couldn't help me. I disputed the charges only to find out they passed the reservation to their China sister company Agoda. Agoda stated the reservation was non-cancelable so I reinstated payment and told them. Since the payment was not received by them before their self-imposed deadline they cancelled my hotel room and are now keeping the cc payment. I have used Priceline hundreds of times but never again. The Agoda relationship is a scam!

You really have to DIG to find the Small Print buried inside their Booking Policy. I didn't because what they wrote in Large BOLD print: "FREE Cancelation until 1 day prior to arrival date"! Who would look any further after that? But inside their Booking Policy (if you are lucky to find it) you will see this: "Deluxe Room at Concourse B Non Refundable"? See my Images. I booked 'FREE Cancelation' Room and got a Classic BAIT and SWITCH. Disgusting Company!

Priceline gives the impression that its users are getting a great deal. You make what they call a "bid" and then they pretend that you got it. Then there are the extra fees! The net result: You will very likely end up paying substantially more by booking via Priceline than if you just went to the Hotel, Car Rental, or Airline companies' websites. And if you need to make any changes at all after you book Priceline's response is a great big **. So PLEASE: Do not give this company any of your business. You'll save money and get better deals elsewhere.

I contacted Priceline about paying for a rental for someone other than myself...asking if it were possible. They said yes as long as I booked online, and walked me through the steps of making a reservation. I gave my credit card info and assumed all was well. I was told that the driver would need to put a personal credit card down for "security deposit" which was not an issue. Two days later I find that they charged the driver's credit card and not mine....I called and all I heard is "I'm sorry but there is nothing I can do." I assume their policy is to get the booking and get the money from anyone I can... and lie to whomever. I would never trust Priceline.com again.

I booked a Ticket last night. Two hours later they refused to make a cancellation. I just want to warn you guys think before you book. I will never book tickets with (price line) consumer affairs whatever you silly guys are called.

I purchased tickets for GE on 5 DEC 2016. Priceline has a guarantee to beat that price but must notify them within 24 hours. I tried that and could never get through to them. Finally I did and told them I purchased tickets for about $200 cheaper and only one hour layover going and coming. (They gave me a layover in Amsterdam of 20+ hours! If I had known that, I never would have purchased the tickets, I would save nothing as I would need a hotel room). Finally I got through and they refused to credit my card, telling me I missed the 24 hour window, even though I explained I tried. So I contacted my credit card and they said they could do nothing about it. (THIS IS A BANK OF AMERICA CREDIT CARD so I am cancelling this one too.) Then I was told I would get a credit for another ticket but there would be a $300 rebooking fee! Stay away from these internet scam artists!

Placed a reservation with this company for a car rental. Was quoted for 67 pound yet on arrival to the car rental I was asked to pay 183. When I tried to contact their customer service was told they will get back to me in 10 day. Some customer service. Left me hanging dry. Never again.

I booked a flight and car package from Priceline for Christmas to fly home and see my family. My parents were not going to be able to pick me up so I booked a car as well. After I booked my package, my mom tells she is able to pick me up from the airport so I try to cancel my car reservation and call Priceline customer service and they told me they were unable to cancel my car portion of the package. What kind of company these days is unable to help you save money during the holidays? Companies used to be able to allow you to cancel a car reservation. I feel I called within plenty of time to be able to cancel a reservation. What a crappy company. I will continue to book through Expedia from now on. They are a company who at least works with their customers.

Will double charge you, be careful. I did reservation and prepaid online thru Priceline at AVIS counter I was offered an upgrade and did accepted, but in the end instead of charge me difference for upgrade I was double charged. Paid once to PRICELINE and a second and more expensive time (because of upgrade) to AVIS. Nobody will take responsibility.... in my opinion it's a common scam that is practiced at AVIS Denver Airport location. I was shocked to find out PRICELINE will not help to solve problem... maybe they are on the scam with AVIS.

In August, 2016, a friend and I purchased travel insurance when we book a package on priceline.com (flight and resort) for airline flights and hotel accommodations in San Juan Los Cabos, Mexico. With our reservation, we also purchased travel insurance. Our confirmation email included a "link" to the insurance. Unfortunately, after we were at the airport waiting to board the plane, it was announced to everyone waiting to board that our flight was cancelled due to a mechanical problem of the airplane that could not be repaired. Even though we were near the front of the line for rebooking, airline representatives were unable to reroute us to our destination on ANY airline until the following day. We had to leave the airport, get a hotel, and arrange for transportation back to the airport the next day. In addition, we had to contact the resort and our prepaid ground transportation services to cancel and/or rebook for the next day.

We are traveling as a group of 8 and booked 4 rooms via Priceline. By the time we arrived at the hotel checking in, there's only 3 rooms reserved at the hotel. As apparently the hotel only got 3 reservations from Priceline not the 4 I booked and got confirmed. We then called Priceline and they sent us to a nearby cheaper hotel with very bad reviews. When we talked to the manager, the Priceline manager gave us attitude and insisted on there's nothing he can do. The hotel front desk was very nice but Priceline was really irresponsible and not helpful at all. We wasted about 2 hours on the phone and got roll-over beds ultimately. I will not book through Priceline anymore.

I made a mistake and booked the wrong flight and hotel. I was hoping that because I called within 15 minutes after booking I would be able to cancel it and re-book. They were completely unhelpful and now I'm stuck with a flight and hotel to the wrong location. Never in my life have I had a company so unwillingly to help a customer out. I will never ever ever use Priceline to book travel again. There are plenty of other websites to use with WAY more helpful people willingly to do whatever it takes to make the customer happy, and Priceline is NOT one of them.

Several months ago I gave Priceline a pass on a major mistake they made and now they screw me. I recently tried to change the return date on a rack rate airline booking. They wanted to charge me more than a totally new ticket. Prior to this they had made a mistake on a hotel price where I booked a 4-star hotel for $25 per night. They called me and I accepted their mistake and allowed them to cancel my reservation with a measly credit of $25. William Shatner owns a major part of this company (he is great) but Priceline should be ashamed. They even kept me on hold for 30 minutes to let me know they were going to rip me off (my call to them from my winter home in Mexico cost $1.00 per minute). I will never use Priceline again!!!

I rented a car through Priceline and discovered minutes after I booked the car that I rented it from the wrong airport. I called within minutes and asked them to change the reservation to the right airport. They said it was impossible, that once a booking is made there is no change possible. I called the rental company and they said they would be happy to do it but that it goes through Priceline.

I have had a wonderful relationship with Priceline until recently. But then they billed me for something that I was not responsible for. They absolutely refused to remove the erroneous billing or even discuss it. I will never be a Priceline user ever again.

I made a reservation with Priceline.com for Thanksgiving Day 2016. During my reservation Priceline asked for and I gave then my MasterCard card numbers. They gave me a confirmed reservation number, and emailed me details of the rental agreement including charges to my card and a notice to bring a valid driver's license and the card used during the reservation. Which I did. Only at the counter at MSP Airport on Thanksgiving Day, to be told that they cannot accept my card because it is a debit card. Now that Is ** up! The card was fine during the reservation, and then at time to execute the rental, to be told my card isn't acceptable. STAY AWAY. GO TO HERTZ. HERTZ ROCKS!

I used Priceline to obtain a room for my stay in Richardson TX for 5 nights. Regular hotel rate was $89 per night. I was able to bid a Priceline rate of $65 which was accepted by Wingate of Richardson, TX. I have always used Priceline since 2002 and have never been let down.

Stay away from this website. The rates announced are never the final rates!!! If you pick one of their "best deals", they will let fill your details and the time of the booking, you'll get a message that the deals is no longer available. They will then take you to a page where their best deal is now twice the price you saw earlier. It is a total scam. No surprise it is FAILING website and people no longer use it.

I had booked a flight on Priceline. After booking got a offer to rent a car. Generally the combined offers are good. So I booked a rental car because it said they will match any better price! This was my draw to book, and then I found a cheaper offer, so I called them to match it. They gave excuse, "IT HAS TO BE FROM THE SAME COMPANY" and that my booking was a PREPAID one, so no refunds or Changes!!! Very disappointed with their 3 Cust. Service agents and the managers! Already telling all my friends about this experience, and stopping them from using Priceline. Any putting a word out there for others not to fall for False Advertisements by PRICELINE (or BAITLINE).

I called for a mid size car. When I arrived they had a large SUV. Also, I informed them that I had insurance and did not need additional insurance. I refused the SUV and finally they gave me a car I requested but they also charged me $139.00 insurance. They advertised a 45% discount. It was not. Because I was in such a hurry, I forgot to look at the contract. I had to pick others up in another town to travel to a funeral. The car was not in good condition. I called Priceline and informed them of the problem and it was a nightmare for they denied that I did not give the correct information and they were correct. I have no intention ever to rent from them again. I was humiliated.

Booked a two night stay in Nashville. Called the day of and had to cancel cause of a family medical emergency. They couldn't get in touch with mgr of motel cause it's a weekend so I just lost $190. I will never use their services again and will steer all my clients away from them. I am in the travel business and deal with 30-40 customers a week. They will all be informed of the way Priceline treated someone who had an emergency... Without any feelings or customer service and satisfaction. Just glad it was not a big vacation!

Got reservation from Priceline for car rental through Avis, never used. Avis gave me a much better price than Priceline in person. I used Avis in person to save. I was still charged Priceline's full amount along with the Avis rental I bought. Never use Priceline, they are bad news.

Tried to rent a car, booked it on Priceline. When actually at Avis counter was told that the reservation is not affiliated with the rental company. Priceline refused to give me my money back. Total scam and money theft! This business has to go!

I'll make a month long story as short as possible. I've spent 13 hours and one month of my time trying to reschedule a flight WITH a health certificate. After 13 hours on the phone, 3 faxes, 2 health certificates, they were willing to do NOTHING to help me out. In the end I ended up paying MORE, the FEE and received no compensation. The big man wins again, the hard working small person loses. SHAME on you Priceline! Never again!

I bought a vacation package and had a horrible experience. First of all the rental car place Budget said I must buy full coverage ins. with them. I already have Geico, but they basically forced me to. Then our hotel by Universal Studios, CA the Sheraton, was dirty and noisy, the staff did not care. When I came back from our horrible trip Priceline would not do anything. They just gave me numbers to contact Budget and Universal Sheraton. A 100 emails later nothing. Over $1200 trip down the drain. Priceline customer service is in another country and they do nothing but talk down to you!

Priceline.com business is scam and horrible customer service... I no longer will do any business with them. Bunch of stupid people who only read script. 2 days after booking a ticket with them and even though I purchased an insurance protection with them, they no longer honor my insurance to cancel the purchase due to an emergency in the family. They are asking me to show them proof, which is against HIPAA and patient privacy policy. I no longer do business with these thieves and dishonest people.

This is only my account and no one else's. This is what happened to me and my hubby when dealing with Priceline and the shady way they act on their price guarantees. I went through them online to get my car rental when going on a trip, the receipt had the breakdown in American and under in brackets was the Canadian amount. Knowing what it was going to be I booked the car rental for the time needed. So I thought that the airline tickets would have been the same but the price wasn't in Canadian it was American. I got charge for a whole boat load more than what I was expecting on my MasterCard.

I tried to buy a plane ticket through them. Not only did their computer glitch and charge me 5 times for the flight insurance, but they pre-authorized the plane ticket purchase, then told me the bank had rejected it and they didn't actually charge me for any of it and it would be fixed in 3-7 days. So I let my bank know what was up and they said that the charges for the 5 insurances had been reversed, but not the ticket itself and that I would be charged!! So I contacted Priceline to say it was fine if they charged me, just give me the ticket and info and they insisted I hadn't been charged so they couldn't give me the ticket. A ** NIGHTMARE!!! Will never use them again.

Priceline is related to booking.com. When I booked with Booking my room was canceled due to no payment and Booking did not tell us. Then while I was stand on a street corner in New Orleans, Booking did not want to help me and said to book another room and they would fix it later. I tried to tell them I had no computer and after pleading with Booking they booked the room for me. Now I used Priceline and they must have flipped the booking to booking.com and they are saying the room is canceled due to no payment again. I have the confirmation it was paid for, I have never had a problem with Priceline before and now will never use them again because of their partnership with booking.com

Will never do business with Priceline again. Their position on 'customer service' is without logic or reason. When you need help with their company, all of their customer agents follow some ridiculous mantra and that is to blame the computer system's lack of flexibility in being able to do anything to support the customer. I have lost money based on a reservation I made with them for a rental car that any reasonable person -- or a company that actually cared about the customer -- would have adjusted. Because of weather problems that caused me to have a delay to pick up my rental car, they would not adjust their agreement by allowing another person to simply pick up the very same car that was reserved for me. I couldn't add them as an additional driver OR follow any of their options to allow them to pick up the car.

Tonight I went to the Priceline.com website and checked for hotel availability in Wilmington, NC. I saw that there were 3 rooms available. I proceeded to book it, entered my banking (card) details and the system took my money. Once I called the hotel locally where the room was booked they promptly informed me that the booking was not in their system and advised that I call the company which I made my booking through and ask them to populate the booking into their system. I proceeded to call Priceline and they directed me to their sister company in Malaysia (Agoda.com) to discuss my customer service issue. Then they informed me that they needed to discuss the matter directly with my husband, whom I made the reservation on behalf of. I called him, and asked him to call them.

While traveling through Tennessee on October 30, 2016 we decided to book a room in Jackson, TN. We made a $65 offer for two rooms at the Best Western in Jackson. After nothing happened on our Ipad Mini and we thought we would have to start over, we checked our email and there was the confirmation that our offer had been accepted and we were charged $158 on our credit card. We received an email receipt from the Best Western the next morning and found out that the extra $28 was all Priceline's fee and not the "fees and taxes" claimed in the email. All taxes had been in the accepted $65 room rate and none were in the extra fee.

I accidentally booked a rental car from Avis for the wrong week via Priceline.com. Two days after the incorrect date I noticed my error and called Avis. They told me they had rented my car to someone else when I did not show up and they would be glad to move my reservation to the next week for no additional charge. I just had to get it done via Priceline.

I have booked using Priceline before and had no issues, but this recent time I booked a cruise and had to cancel it a week later. 120 days prior to the vacation and they hit me with a 100 dollar cancellation fee. I'm going to rebook a vacation this summer and make sure not to go through them.

I booked a hotel through Priceline and cancelled it immediately. The website showed that I would be getting a full refund as I have cancelled it before the cancellation time. Later after two days I see a charge on my account for the hotel I cancelled. I mean what the heck was that? It was their mistake and they have charged me for that. When I contacted the customer service, the service was not good at all and my problem wasn't solved. I don't know what to do now. I lost my money. Never ever recommend Priceline to anyone.

This was the worst experience of my life! I will never use Priceline or Economy again. No one offered any kind of acceptable rectification. It was so bad and all anyone wanted to do is cancel the reservation and tell me to re-book with another company being that they were unable to fulfill what I was supposedly guaranteed by Priceline. Who in their right mind would be okay doing that to end up paying over 200 dollars on a confirmed reservation originally priced for 70.89! First I was guaranteed unlimited miles, to learn upon arrival that was not the case, then to be told because I live in Orlando my confirmed rate would not apply to me.

I reserved a car, cancelled it within minutes, and got charged ANYWAYS! I talked to customer service and they said it was cancelled. My credit card cancelled it and Priceline rebilled me for it AGAIN! This is not fair.

I booked a hotel through them for our vacation. The money was withdrawn from my account which was fine. Then a week or so later, as I am checking my bank account, I discover Priceline is drawing out a second amount. When I call, the first gentleman indicates he cannot assist me and would have to refer me to customer service. Then he indicates their phone lines are very busy because of this very complaint. When I get a representative, she indicates that I have booked a room for the 22 & 23. When I told her that was not me and that someone must have stolen my information she just said ok but the reservation has been confirmed by me... which I did not do so. I will not be using Priceline again. I do NOT recommend Priceline!

I booked a hotel through Priceline and when I arrived (after a long bus ride and expensive cab to the hotel) there were "no rooms available" even though I had been charged for one. Priceline kept me on hold for an entire hour, when I had a flight in only 6 hours which my fiance had also booked through them. The gentleman at the hotel found us another (Thank you Holiday Inn Express in Durham!!) and relocated us while we Sat on hold. The customer service representative was kind and helpful on the phone when they finally got to us, but the room still hasn't been refunded as promised, over a week later. I don't recommend this company, use Expedia instead!!

I purchased 2 tickets seattle to Bangkok return. I bought Alliance insurance included. Afterwards I contacted Alliance insurance to find out about the coverage and they had never heard of us. I called Priceline again 10/13/16 who after initially denying what I said conceded that it was true promised me that they would call me in 72 hours. No call at all then or ever. I called again this evening twice. Two hours later I got no where. They said there were no more phone numbers that I could call and that I was not speaking to anyone in USA and that there was nothing to be done and I could not get my money back. I am disgusted that these people are in business.

In March 2016, I booked a mid-sized SUV for three days in Denver for Labor Day weekend for $200. Remember, I cannot cancel. Guaranteed $200. Non-Refundable. When I got to Budget Rent a Car, they did not have my vehicle available and offered me a "free" upgrade. After my trip, they charged me $161 for the "free" upgrade and a gas charge that I never signed up for. When I complained to Priceline, they put on a dog and pony show. They pretended to care, but really didn't, and kept on delaying, delaying, delaying. Finally today, after a month and a half, I had to follow up with them to see what the deal was. After pleading with them to give me a yes or no as to whether they were going to refund my money, they finally said no. Basically, I rented a car for less than 72 hours for $361. Rip-off!!! Never use Priceline or Budget Rent a Car.

We used Priceline to book a hotel in San Fransisco... They claimed 3.5 star rating with all amenities like free parking and all, but unfortunately we landed up in a disgusting hotel named Hotel Whitcomb. As we entered room we were unable to switch on the lights... stinky smell in the room... as someone peed in the room instead of bathroom.

"Unlimited Mileage" is NOT Unlimited Mileage! Buyer beware! Priceline gives you a "come-on" line about their rental cars being "unlimited mileage." Sometimes they are, sometimes they aren't. To me, this indicates a poor company with dishonest business practices.

I went on to Priceline to reserve a rental car in Orlando, Fl. Upon accessing their site, it said cars were available as low as $20/day. I went to "bid" $20 on the lowest priced vehicle, ECONOMY. They came back and said that price was not available, but I could get it for $32/day. Fine, I ordered it at $32/day. THEN... Priceline sends me an email saying that they were sorry the $20 was not available, but they could do $11 a day. Yes, that is not a misprint... $11 a day. So, I called Priceline back and was informed, because it was through ECONOMYCAR RENTAL and not BUDGET CAR RENTAL, they would not honor their Best Price Guarantee.

Two days in a row I have attempted to book a flight and rental car for my parents to attend a funeral. Both days an "Express Deal" was offered and both days after several attempts at booking, a screen pops up and says "We were unable to book the flight you selected, but we've got more great options for you to choose from!" So, I chose another option only to receive the same results.

I've never used Priceline on an international booking before and never will again. I paid them in advance for a room but when I got to the hotel, they told me I needed to pay them even though I showed the confirmation. When I got back to the states, they have been of no help in getting reimbursed. I was first told that I should deal with the hotel! I finally got a manager involved but almost a month later all I've seen are empty promises about getting the hotel to refund the overcharge and check back in 5 days, no refund. I never had this happen when I used Expedia for foreign travel and they have been very good at resolving things.

Quality Inn & Suites Skyways, Newcastle, DE. Reservation made for NON-SMOKING Room. They didn't honor my reservation, asked go head & complaint. On Oct 8th, Called to Priceline. Customer service take forever to ANSWER MY CALL, it more than 30 minutes, and immediately hang up. Problem NOT resolved so far. I was waiting at the property to resolve my issue. Most unprofessional way dealing with customers. Priceline you must hire customer service persons who can talk properly & professional. I had good experience Expedia. They solved my issue at the hotel in less than 5 minutes. DECIDED NOT USE PRICELINE IN FUTURE. BE AWAY FROM THESE GUYS.

The "cancel flight worry free within 24 hours" seems to only apply to airlines you're not flying. I had to call Frontier myself and ask them to cancel my flight. Lucky for me they have a free cancels within 24 hour policy and did it for me. No problem. Not sure why Priceline can't do that.

I booked a hotel on Priceline using express deals for my recent trip to Connecticut on October 8th. I picked a 3 star hotel that was compared to a Hilton or Hyatt hotel. Did not pick the hotel, it was a random pick by Priceline. Was given Travelodge Hotel in Windsor Locks, CT. Upon checking in the lobby was clearly updated but going to my room the doors to walk into hallway of where our room was located were shattered and sign on door stated "please do not touch glass." Room was HORRIBLE, carpet was musty and holes in carpet. Pillows were flat and stained. Room smelled like smoke and there were people next room dealing drugs out of room and they were living there.

When booking this hotel for me and my family, it appeared that the hotel would be satisfactory for our quick one night stay. However upon arriving, we realized that this room was nothing like it was advertised to be. The room looked like it had not been cleaned in weeks, everything was dirty and dusty, there was mold on the bathroom towels and stains all over the bedding. Fortunately we had brought our own pillows and we made our kids sleep in long pants and socks. After arriving we looked for other accommodations, but everything else in the area was sold out for the night. So we spent the night and got out of there first thing in the morning. I know that you should expect much when booking a $69 a night room, but it was just disgusting.

I booked a hotel on this site. It was the dirtiest hotel I've ever seen. I had booked three nights with this hotel. I couldn't stay there. It wasn't fit for humans. Maybe if the person was intoxicated or looking for a quick fix. I left the hotel and spent the night in my vehicle after driving for 10 hrs from Calgary to Surrey. I was charged a night by this hotel. I called priceline to complain and to find out why they have the Surrey Central Inn on their site. I also wanted a refund for the night that was charged. The lady at the desk said the manager would call me back. I never got a call back from Priceline and the Surrey Central Inn is still on their site. Please do not book this hotel. You will be disappointed. I don't believe anyone that's a stranger to the Surrey Central Inn would give it a good review. Please do not trust hotels on this site. This happened on Sept 02, 2016 and I am writing this review on Oct 11. I gave it a star because there isn't a zero option.

I took an impromptu trip on a holiday weekend, while there I went on Priceline and bid on a room. My first bid, not accepted but they did say they could book me for about $6 more so I agreed. I got my room and confirmation email with my itinerary. About 20 minutes later they called and said the hotel had already been overbooked and they needed to relocate me. I agreed and went on hold about 20 minutes. (Yes I was upset as I was on my trip already.)

I booked on Priceline, using the lowest price (I did not bid). I specifically needed a hotel with free parking as I was leaving the car at hotel while traveling. I not only searched the Crowne Suites hotel website but also searched the information on Priceline which clearly stated Free Parking and Free shuttle. When I received the confirmation for the Crowne Plaza hotel, I called and asked them about parking and they stated that it was $25 for the week.

After the quoted "discount" for renting a car for 3 days I was charged $48 in Taxes and Fees which makes no sense. What is the point of discounted price if I have to pay nearly extra $50 just for using this service? The overall cost ended up same as if I never had used Priceline. Additionally, Priceline does not cancel or refund the money, holding the customer hostage. I don't care about the terms and conditions. This service falsely advertised its cheapness.

I used the Name Your Own Price on Priceline to go to Vegas. I choose the area that said Las Vegas north strip, and asked for a 5 star hotel. Booked for 3 nights and put in a price of $200.00. I won the room but it is not on the strip. I called Priceline and they did see the problem, but said too bad, so sad for you. They called the hotel and tried to cancel but the hotel said I would have to pay for the first night. Why should I have to pay for Priceline's mistake? I chose to stay on the strip and that is the option I picked from on Priceline's page and it clearly says Las Vegas Strip North. It did NOT say North Las Vegas strip AREA. They are trying to say it covers a larger area than just the strip. Well then why do they word it like that. They have other options I could have picked like "Lake Las Vegas area", "Fremont street area", but the one I chose was Las Vegas North Strip. So wouldn't you think it would be on the strip?

I had a reservation in Charleston, SC. It was made in July and just confirmed yesterday. Yet after traveling through terrible traffic, I was told that my reservation had been cancelled, though nobody had notified me. I then suffered through their extended phone service time to get a person that I had an extremely difficult time understanding because he spoke English so poorly. While I am supposed to get a refund, that does not in my mind make up for the inconvenience of traveling in bumper-to-bumper traffic only to be turned away. I will never try Priceline again!!!

Priceline express deal is total scam. On all express deals, whenever resort fees applies, it shows on express deal contract page. But for my reservation it did not show, so I made the booking. After booking I called priceline and they say that resort fees (30$ per day), I have to pay. They clearly kept resort fees hidden while booking. Express deal page showed 44% saving. When I clicked on it, it showed "14% saving compared to other hotels in area". So anyone will understand that 44% saving on this hotel however 14% compared to other nearby hotels. However at the end I got only 14% on that hotel.

I found a hotel charge on my debit card that Priceline booked and charged me for that I did not authorize, book, request. I call that theft. When I went to their chat to ask them to look into it, they said, "Not our problem, we did our job, it's not refundable and you're out." GREAT customer service... NOT! I have been traveling for business for years and have NEVER been treated like this. They didn't care to find out that I didn't stay at that hotel, didn't get an email confirmation, received nothing, but I still get charged. WOW, so much for the commercials, unless Priceline means how fast they take money from anybody, without merit, without consent and not even a "Hey we're sorry, we will cover it, something happened. Let us check into why this has happened..." NOTHING but the "We can't do anything for you."

I booked a room through Priceline for Comfort Inn located in Downtown Charleston. Inputted credit card info via Priceline. When I showed up at the hotel the front desk clerk informed me that my room was given to someone else and they were completely full. I asked to speak to the manager and she said, "oh we have a room but it is over 50% higher than Priceline rate and the free parking promised by the Priceline ad is no longer available." I called the Priceline help desk which is really Booking dot com. They said, "Sorry" and suggested I find another hotel. I said, "Great, what hotels are open?" Booking dot com proceeded to tell me they don't book hotels. So there I was on my own to find a room. There needs to be a warning on Priceline website that states hotels may not honor Priceline confirmations. Booking dot com has replied to my complaint by saying, "Sorry" and that there is nothing else they will do.

I went on Priceline. I have done many times in the best and tried to book a hotel with name your own price. The first price was rejected and then I went in and changed the star rating and area and then I received a Page Error. I went back and tried entering my price and went to the preview page and the received another Page Error. Clicked the back button and the page started showing the processing page and then it said my reservation was accepted. The problem is that I didn't submit a reservation and not for that area or star level.

I was charged twice for one room in Traverse City, Michigan that we booked through Priceline. When we arrived the front desk indicated that Priceline only sent over one room when we had booked and paid for two rooms. However, she did have a room available (during peak season, right?) and would give it to us for the Priceline rate but we would have to pay for it with our credit card. She told us that Priceline does that all the time and we would just have to call them for a refund. We called them and they investigated it with the manager of the hotel and told us that they would not be giving us a refund because he told them "absolutely no refunds given". I pursued it with them and Priceline customer service did not respond any further. I also called the manager at the hotel. He indicated that we were a no show on the second room and he refused to give us a refund. His only advice was to not use Priceline!

Booked a room through priceline.com and did the option where they choose the hotel for you (cause I'm not independently wealthy and can't afford standard hotel rates). The hotel (Extended Stay America) they chose was horrid, as just minutes after we arrived and just opened the hotel door a big drug bust (or something) went down: 8 cop cars suddenly appeared, a dozen or more police with guns drawn and yelling, chasing people down. Kids were freaked out, I was freaked out. Had to take cover in the back of the room behind cabinets... when it quieted down we busted out of there like Speedy Gonzalez and decided not to stay there.

We made arrangements including reservations for a room at the Marriott in Minneapolis, MN and paid in advance for the room. We had a document that guaranteed our room at the hotel. When we checked in, the hotel stated that our room was canceled by Priceline several days earlier. The hotel charged us again for the room, and Priceline denied canceling our reservation. The next morning, Priceline said we should send in our receipt for a refund within 3-5 working days. We sent the receipt the next day. We have made several attempts to resolve this matter with Priceline but we only get the runaround. They owe us $327.73 for the cost of the room. They have not honored their guarantee.

When initially booking a family trip to Orlando, Priceline advertised the Hilton as having free internet and breakfast for two. Upon arrival the hotel informed us that breakfast was not included. The front desk told us that Priceline books through a third party and mistakes happen all the time and to contact Priceline. When we called Priceline customer service they denied that breakfast was included and refused to do anything about it. They implied that we were liars and we were confused. The customer service line had other employees giggling in the background like it was a joke. They refused to do anything about it after being on the phone for 3 hours. Do not book with this company unless you want to be scammed out of your hard earned money. False advertisement and terrible customer service is what Priceline is all about.

Paid almost 1000.00 for two hotel rooms for two nights in Niagara falls Canada July 2016. When we got to border Canadian customs would not let me in due to a driving while impaired charge in 1975 (stated it would have been a felony in Canada) . I immediately called the hotel and Priceline. They offered a refund on one night for one person (25%) and I declined and opened up a credit dispute with Discover card. A few weeks ago I was notified I lost the dispute as Priceline states no refunds in their disclosure statements. I was forced to pay for the rooms as well as rooms on the American side. This is the second issue I had with Priceline and never never again will I do business with them.

Priceline advertises on their website that they will refund you the difference: "Find a lower price. We'll refund you 100% of the difference. Book an Express Deal. We'll refund you 200% of the difference." But of course that's not really true. For the 100%, you have ONE day from the booking to initiate a claim. How often do fares drop in a day, especially for Christmas? Well, it did, by $140. Anyway, Priceline isn't parting with any refund.

I was on Priceline.com shopping different trips. I admittedly saved and accidentally hit proceed and booked trip. I had no intention on going on. Within 30 seconds I was on the phone with Priceline explaining that I had made a mistake 30 seconds before and booked a trip I didn't want. They confirmed that I had JUST done it and proceeded to refund my airline ticket, but said I'd need to call back to cancel my hotel. I called back the next morning to cancel my hotel and was told the hotel is non refundable and that it was the hotels decision and not Priceline's. I called the hotel to beg them and was told that they would indeed cancel and refund the hotel, but would need Priceline to send them a cancellation fax.

My manager booked a hotel room for a candidate coming to interview. She traveled all day and when she got the hotel, they knew NOTHING about the reservation. She had the booking number and receipt that said "paid in full." When I called the hotel, they said that I needed to talk with Priceline. Priceline sent me to an outside company that said I had not "confirmed" the reservation--nothing said it needed to be confirmed and it even said "paid in full." It was embarrassing to me for the candidate and cumbersome for her. She had to find another hotel and the cost went up significantly. When I asked to talk to a manager, I was on hold for 45 minutes before hanging up. They made it seem that it was my fault for not knowing to confirm. There was nothing indicating that. I have used Priceline in the past and never had issues like this. I will never use them again. It was not a "name your own price" reservation.

We booked a hotel for 2 nights on 09/22/16. While it submitting, somehow it changed from 2 beds at the hotel to 1 king size bed. This happened, although we put 2 adults and 3 children in for the occupants. While it was submitting, we tried to change the bed arrangements. It canceled the entire reservation. The reservation originally was $609 and some odd cents. We immediately got an email saying, it was canceled and we would get back $304 instead of the $609 since we did not cancel before Tuesday, 09/20/16. Common sense wise, that would not make any sense considering we did not make the reservation until the 22nd of September. We tried to contact them immediately, because we didn't actually want to cancel the reservation just wanted to switch bed arrangements and all they could say was "I'm sorry you feel we stole from you, we cannot do anything about it."

Last year, I had previously searched for a hotel in Birmingham, AL. Now I wanted a hotel just south in Montgomery, AL. Computer prepopulated Birmingham when I put Alabama in. I quickly noticed my mistake and called the helpless desk at Priceline. They would not modify the reservation after speaking to a senior account rep. Don't waste your time or money on Priceline! Never again! #neverpriceline

I was buying an airline ticket for the conference trip to Salt Lake City. The price was fine, matching the other online sites (I only checked the plane ticket prices). Reassuring feature was that, "You could cancel the order if within 24hrs of purchase." Toward the end of process of ordering, Priceline offered a car for rent. I ordered that too for $270 (mid size for four days) with the idea if I do not like the price I have 24 hrs to cancel.

I booked one night in Sept 2016 at the Ramada Hotel. This site provided description, photos and price for two Queen Beds Room. The Price did not show that it was in US Dollars on this site. I was booking from Vernon, BC In Canada to A Canadian Place. Golden, BC. When I booked This hotel room I still did not see any Notice that it was in US Funds! When I printed my Receipt after returning home I checked it. Still did not see prices are in US Funds. My Complaint is that the US Funds Notice should be not hidden. Should be indicated beside the Room Price. l feel this is very deceptive and misleading information. When I received my Canadian Bank Visa Statement l finally saw charges in US Funds. Additional Charge of $49.10. Therefore I will warn other friends and travellers not to use this site!! I will call the each Hotel directly... Safer and Cheaper!! For this room was in US Funds.

I booked a car from Priceline.com. They have this advertised and advertise it on tv that they guarantee the lowest price, they will match the price. I contacted Priceline a number of times telling them I found the price for the same car rental cheaper, I emailed them the advertisement. It was $300 different. They then claim that why won't match AAA. They did not offer to work with me, give me credit. They don't care about their customer. I did not use their car rental. I contacted my credit card company about this. They continue to fight me about this Priceline. I have contacted the BBB, my local New Station in NY. I would never use Priceline again. I would pay more than use Priceline.com. I am very disappointed I would not recommend them to anyone for any reason. I also used them for booking a hotel - the hotel was horrible, dirty, horrible. Stay away from this site.

Their policies with car rentals and car rental extensions are completely inflexible. It was very confusing to see them turn down more money from me for an extra rental and watch them do me a disservice at the same time. I rented from Enterprise instead. I will not be purchasing from Priceline again.

Made reservation for a New Jersey Hotel last December through Priceline. Drove there from Upstate NY with my 85 yr. old Mom last weekend (9/16). Gave the confirmation number and the hotel informed me that they did not have our reservation! After waiting over an hour the hotel was able to find a room. I don't know about you but once at my destination, it's nice to get to your room and relax! It's not the way I personally like to start a trip... Arguing with the front desk over a reservation booked almost a year in advance!!! I will not use Priceline or one of their subsidiary agents again.

I booked a hotel room while at the airport and due flight change. When booking did not realize it change my date. I called Priceline to advise about date and representative stated hotel did not want to refund amount. I called hotel and manager was not in. Called Priceline and requested manager and was disconnected. Hotel was booked. This all happened in 1 hour time. The hotel was for Sept. 17. Booking made for October 1.

I booked a hotel room for myself & a room for a friend through Priceline.com for the Baymont Hotel in Reno, NV. I went to cancel my reservation online through my confirmation, however, there was no cancellation option. I was able to find a telephone number on my confirmation for the Baymont Hotel. I cancelled my reservation in the allotted time frame of 72 hours. I was not informed by the Baymont Hotel I also needed to cancel my reservation with Priceline.com or that my cancellation did not cancel my reservation for the other room, which I put my friend's name only.

On September 1, 2016 I arrived in San Juan Puerto Rico for a week of relaxation. My flight arrived at about 2:30 pm. I then was shuttled over to the Dollar Car Rental. I was then called to the counter. I presented my confirmation and within a few moments I was informed that my rental was canceled an hour earlier due to no call to confirm. I had planned this trip in early April-2016. I was in flight an hour earlier. I was not aware of this policy. I told them "Let me speak with a manager." He went to the back office and came back to tell me that nothing can be done. I was one unhappy camper. To all of you who go with Priceline make sure you call you rental company or you will get screwed.

I purchased an "express deal" for 2 nights in Coconut Grove Miami for $85 and now I am discovering if I want 2 double beds then it will be $125 per night. In other parts of their website and every other travel agency and hotel company, you can choose between a single large bed or 2 double beds. The only disclosure they provide indicates "All rooms will accommodate up to 2 people. Any Special requests should be requested through your confirmed hotel". What they should say is "$85 price IS BASED ON A SINGLE BED AND ANY REQUEST FOR 2 BEDS WILL RESULT IN SUBSTANTIALLY HIGHER PRICE". This would be how a company who cares about its customers and who strives for transparency would behave. So, I'm out $200 (2 nights plus taxes) and had to learn an expensive lesson to never do business with this unethical company again.

In thinking you are getting the best price in using Priceline, I think it would be wise to check hotels and airfares separately first. If the dollars are a little higher by not booking through Priceline, I highly suggest you go that route. They don't guarantee your seats when you pick your airfare. They have me and my friends spread out all over the airplane. And you don't find that out until it's too late and you can't switch. Then you put in special requests for hotels, i.e. deluxe room could be 2 queen or 1 king. You say you need 2 queen. And again it's not guaranteed. And when you follow up with them you have to call the hotel and airline yourself.

We are writing to bring to your attention a number of serious issues we experienced during our stay (August 5th to 7th of 2016) at Tryp Berlin Mitte Hotel. These issues made our stay at the hotel and in Berlin uncomfortable and unfortunate. Please note that we addressed all these inconveniences to the manager onsite who showed very little compassion. The issues include:

They are charging me for two hotel rooms that are an hour away and claiming that both hotels are "in the same area and cannot refund me for that". Currently waiting to speak with a manager as they need to refund me. Blocked them from charging my account ever again and contacting my bank.

I recently booked a one way flight with a rental car from Payless Car Rental for 2 days while my other half drove home as I had to work. The booking process was quick and easy, however I feel like they don't seem to mind that they are advertising for companies that charge waaay more than advertised. Upon picking up the rental car, the guy pushed me through the signature process and distracted me the whole time with conversation. I managed to miss the fee on there that doubled the price of the rental. I was barely able to afford the price quoted but didn't have a choice but to rent the car, so I was definitely not expecting to pay double. Upon calling the company and getting nowhere, actually, I was hung up on after being told I would wait for a manager 3 times, I called priceline about the issue.

I booked a car rental through Priceline.com. I selected that I needed two car seats. It was noted that I may be charged extra for the seats. When I clicked the "buy this car" button, I expected some estimate or summary to confirm before card was charged. None was provided. I was taken to a page which said the deal was final for $140.27 and again said I could be charged for seats. I immediately contacted Avis (the company which received the booking). They told me the cost of a car seats would be $39 each, so I was going to get hit with an additional $78 at the counter to get the car I was quoted $140.27 for. I then called Priceline back and explained I wanted out of the deal. For starters, it was no deal at all. Other companies were offering the same package WITH the car seats for far less (lowest was $180 total). They refused to allow me to cancel or modify the price to be competitive with other vendors.