Priceline Reviews

Anyway, we locate our room only to find mold all over the bathroom floor, in the tub, which was so worn you could see metal showing through, a hole in the ceiling, dust all over, no tables, chairs, smelly sheets, half hung curtain, etc. I asked the bookkeeper if he had more rooms. He informed me that they were fully booked and the room that he gave me was a remolded room. Wow! I called Priceline, worthless individuals who do not give a damn. Red Roof claims if you are not happy they will give you a refund. Right, they never returned my call! So, I am notifying the attorney general and hope that you will too! Thanks for listening, hope this helps.

I did not stay at the Extended Suites Destin. I have a receipt from another hotel I stayed at that night because I knew my offer had not been accepted according to the website. According to Priceline.com, since they sent me an email stating my offer had been "accepted" for the room, I failed to check the status of my room bid. I think this is absolutely unethical and inappropriate that a business can take your money without your knowledge. I never knew my offer was accepted and was unable to check my email! The offer was not accepted online. I never stayed at the room. I am infuriated and will take this to the highest level. If I knew my bid was accepted, I would've never booked to another room. I have receipts from the hotel I did stay at that night and I am angry that I was charged for a room I never stayed in.

I suggest everyone to contact the Better Business Bureau directly and file a complaint with your credit card company. Priceline.com's company policy states that if you purchased a hotel room and either have a delayed flight or it can't meet "special needs," you can get a refund. Obviously, they refund people for not being able to stay in their room. Why would they not refund me when I didn't even know my offer was accepted and never stayed in my room? Another extenuating circumstance is that I was on the road and was unable to check my email, so apparently, I have to pay $79 for a hotel I never knew I won? Obviously, Priceline.com did not want to refund me and this is complete fraud. I want a full refund for the entire amount of the hotel and a full, written apology from these disregarding and condescending Priceline executives.

Please understand the specifics of my issue. I do not know the city and I am 40 minutes from my meeting on foot. I cannot expense cab fare as I was advised that I must book a hotel within walking distance. I am a woman alone in a strange city and I want to be close to others attending these meetings. This is now a safety concern. You must understand that this is very distressing. Priceline continues to tell me that they cannot cancel this reservation and to indicate how reasonable I was when I called them. I didn't ask for a refund and even agreed to pay any price difference of the hotel when I moved and yet I am getting nowhere. I am not being unreasonable. I know that they have policies, but where is the balance between policy and customer service? No one will help me and the executives at Priceline also refused to assist me.

I was able to find a flight cheaper than what I paid. But then, I was informed that I would be paying $150.00 per ticket plus the new retail rates for my new airline tickets. I feel that the trip Insurance is a scam, and no one in their customer service could really care at all. I will never book another ticket through them again in my life. Priceline is a joke?

Speaking with ** at Best Western Hotels Customer Support, she stated that "3rd party booking agents do not inform customers, nor advise customers of possible additional charges." I am left with an unsatisfactory hotel, on a dark and largely abandoned street, paying $1,654.23 ($236.31 per night), which is way over the Priceline "deal" price. The company does not inform guests of additional charges that will be made. Thank you for your help in satisfying my request either to eliminate the $45 per night charge or cancelling the reservation entirely.

Although Priceline never warned their consumers about this problem, they still refused. I called my credit card company and assured me that the transaction is still posting and once Priceline takes the money, they will get it back. But they could not get the money back and I lost $776, although we tried to cancel a day or two before leaving and the hotel had plenty of time to fill the room with other guests.

I later got an email stating that all the air travel had been cancelled and I was to receive a refund of $270 for two roundtrip tickets. Approximately $1600 was taken from my account. The original package was $1128.28 for two roundtrip tickets and hotel for 4 nights. Now, I have to make another reservation for two one-way tickets from Reno at an additional cost. I was told I was being considered for another $150 refund due to the error.

I have checked the cost of the return tickets, and it is approximate $500. That will total over $2,000 for a $1100 package that I paid for and did not receive. It would have been cheaper to keep the original package and then purchase additional departure tickets! Thus far, I have spoken with at least 6 different representatives who have hung up or disconnected me several times, as I try to straighten out this mess.

Today, I received an email stating I would not receive the $150 refund. I want to know what happened to the package I paid for and where my money is since their error caused this situation. Sunday, August 2, 2009, prior to the denial of the refund, I had advised the last representative that I would be contacting Consumer Protection. This has been going on since July 14, 2009. My trip is in two weeks, and I still do not have tickets for the return trip. I do not believe they have acted in good faith; they simply cancelled my tickets and took my money. I have been harmed because of their misinformation and error.

Immediately, I learned that the hotel allowed pets in the hotel rooms and main lobby areas. I am highly allergic to cats and knew I would not be able to stay at that hotel. I called Priceline's customer service immediately. They told me to call back in the morning because they would have to contact the hotel's reservation department which had already closed. I did call back the next morning and spoke with a customer service representative who told me they would refund all of the money that had been charged to my credit card for the total hotel stay (which was for 3 nights) minus the trip insurance and minus $75 until I provided them with a letter from my doctor stating I had a severe cat allergy and would not be able to stay at that hotel. I did get the letter from my doctor and faxed it to Priceline that same day.

When I asked them about getting the bonus voucher back to use again (for my husband who has no allergies), they told me it had already been used and would not be sent again. This is the point where I became upset with them. The voucher had not been used and was worth at least $150. No one stayed in NYC. The reservation had been cancelled immediately. I have a medical condition which didn't allow me to stay at that hotel and I had trip insurance which gave me the right to cancel the reservation as well. I felt like they were stealing money from me. I also didn't agree with them not refunding the trip insurance, but at least I could live with that. I asked to speak to a manager of customer service and was told no one would speak on the phone and I should instead write the VP of Customer Affairs online. I did write her and was hoping someone in that capacity would be much more understanding that they were in the wrong here.

But to my surprise and disappointment, they gave me the runaround. They told me that the voucher link could only be used one time. (I asked them to send a new link or something comparable even if they couldn't send another voucher). They told me that had been generous in allowing me to cancel - that's not true. I had trip insurance, a note from a doctor, and nowhere on their website does it say that you may be given a hotel that allows pets, especially a 4 or 3 1/2 star hotel or I never would have booked through them in the first place. I told them that this was unacceptable. The voucher was rightfully mine and they should not be taking it away from me. They basically told me that they would not reinstate the voucher and to expect no further response from them regarding this matter. Unbelievable. I have read online other people complaining that their customer service borders on criminal and in this case, they are truly stealing from me.

The flight you booked me on actually departed on Wednesday, July 29th. I did indeed check with the airline on Wednesday to confirm my flight and you can imagine my dismay when they told me that it was departing that afternoon! I frantically rushed to pack, raced across town to get my daughter out of day care, raced back home when I realized I had left her passport, got back in Atlanta traffic to race to the airport, rushed to find parking and raced inside with my 2 year old daughter only to miss the flight by 15 minutes.

To further add to my stress, I then spent two and a half frustrating hours going back and forth with the airlines and your company representatives trying to resolve this issue. I was told during the first phone call to go to Delta and see if they could put me on the next flight to New York. Delta basically said it wasn't their fault and they couldn't help me with the problem. I then called Priceline again and was told for the second time that it was my fault and I was responsible. I again tried to talk with the airlines only to be told again it is not their responsibility.

So for the third time, I called your company to try and resolve the issue. Only this time, your representative actually hung up on me! I was completely stunned not to mention exhausted as I had been trying to entertain my 2 year old daughter while all this is happening. Please explain to me how it is my fault that the departing date on my email clearly states Thursday, July 30, 2009? I find this completely unacceptable, confusing and misleading. I have been extremely dissatisfied with your response to date and hope that you will work with me to come to an acceptable resolution. I do not feel that I should have to pay $2,000 for your mistake.

After this incident, I checked with the Better Business Bureau and was dismayed to find that you have complaint after complaint after complaint logged against your company (1,914 complaints in the last 36 months). You can be assured that I will be adding my experience if this is not resolved. I will also be contacting Visa next week to dispute this charge.

I am a small business owner and work very hard to maintain customer service and satisfaction. If I sent someone a statement with erroneous information that ended up costing them $2,000, you can best believe that they would expect me to right the situation and admit to my mistake. Booking flights is your business and I do not see how an error like this could occur. And I especially don't see how it can be my fault as you have told me on several phone calls. I look forward to hearing from you soon regarding this matter.

I called Priceline and they said they would call the hotel to change it. They then came back on the line to tell me I could get a room with two double beds, but the price would be $50 additional per night. I calculated the price and found that it was higher than if I would have just gone on another travel website and booked it myself. Now, I have to eat the $300 since I refuse to spend the night in a room that only has one bed for me and my son. This is just wrong! I wish I would have come to this website to see all the complaints about Priceline. William Shatner should be ashamed to be affiliated with this company!

I believe the main reason they do not show you the hotel you book until after they get your money is because they know in most cases you will not like what you get. Their excuse is that they showed me a map with a shaded area where any of the hotels might be. The problem was, the entire map they showed was shaded. Nice trick! This is obviously a shell game designed by some very devious business people to lure people in. Shaded maps? Try shady business practices.

I have complained to Priceline with calls and emails, but they claim their ratings are correct. They seem to evaluate hotels based on a few key competitors and not based on any of their customers. I seriously doubt that anyone from Priceline have been to the hotel that we got! If they did or even ask their customers on the experience, they would know.

I booked a hotel through Priceline a few weeks ago. I booked a room with a full size bed so that my girlfriend and I could have a little romantic getaway. Well, when we get there we find that our room has two twin size beds and the air conditioner doesn't even work. So it was too hot to even try to stay in the same little cramped bed that only children should ever have to sleep in. So I called Priceline and I asked them to remedy the situation. They tell me they will get back to me within 5 business days.

8 business days later, I write to them again asking what is going on. They say 2 more days and they will have a reply. A few days later, I get an email saying I need to call a number to talk to a real person. Only when I do, the automated system tells me that only people who are on vacation and/or who are about to be are the only ones they are taking calls from. So I write back again asking for a percentage off of the stay. I didn't ask for a full refund, just a discount. It seems fair to me since I didn't get what I paid $170 for. It’s been weeks now that it has gone back and forth and now they send me a letter saying that they only guarantee that you will have walls around you. Nothing inside the hotel, room, etc. is actually guaranteed. Basically, they didn't even have to have a bed in the room! Awesome! They said go complain to the hotel!

The hotel didn't have the confirmation screen and page that said I was supposed to get a full sized bed in my room; Priceline did. Why bother paying a company to get you what you want if they don't and their only reasoning for not is that they don't have to?! Don't bother with Priceline! Go somewhere else! There are other sites that will guarantee to work with the hotels to make you happy with your stay if something like this happens where they screw you out of what you paid for.

When we contacted the hotel, a gentleman there understood why we would be concerned and would have given us our money back if it were up to the hotel, but all money is handled through Priceline. Priceline told us that if we went there and didn't like it, they might have refunded us our money. I am not going to take three young children (ages 2, 6, and 8) into a place like that. We ended up out that money ($84.03) and spending more to book another hotel on our own. We understand that we agreed to take the hotel that Priceline books us with, but there is not a single word in the disclaimer that ever suggests something of this nature. If there was a hotel not suitable for children, they should have put that in the fine print. However, they did not, and we want a refund in full and perhaps Priceline needs to add that to the fine print in the future.

After extensive arguing, they decided to refund his money thus having to cancel the trip altogether, leaving us with two plane tickets to Las Vegas. We tried contacting Delta airlines and they said it was out of their hands because we purchased the tickets through a third party so we tried contacting Priceline. That proved to be impossible. We have paid a little over $500 for a service we didn't get to use. I would like to get a refund or at least a credit for another date.

Upon receipt of my credit card statement, I noticed a charge for this hotel. I emailed Priceline and explained the situation. I got a form letter in return, stating that they spoke with Ravi, the manager of the Kings Inn, and he said we were a no-show. Even after I explained what happened to Priceline, they just automatically believed the manager, (same nationality as the person at Priceline). I then called the manager myself and spoke with him. I informed him exactly what happened. He then proceeded to ask me what I wanted him to do. I said I want him to refund the cost of the room. He said he would and left it at that. I then re-emailed Priceline and told them what the manager had said. They then emailed me again and said that the manager did not speak to me and they were not refunding my hotel cost.

I then called this manager again and informed him that I had our conversation recorded on my phone and that I would be contacting my lawyer. I believe that the same nationality of Priceline person and manager of hotel played a big part in not getting payment. I informed them that I was there upon numerous occasions and was told that there was no reservation. I also informed them that if I were going to make up a story it would be better than the one that really happened. I think that the customer service personnel of Priceline need to look at the whole picture and fight for the people rather than the big corporations, and I think that they need better customer service personnel. I will never use them again and I will make sure to spread the word.

I wasted 3 hours of my time which I could have used to make business calls and reviewing my client file. I missed my dinner plan with a potential client. I had to drive 20 miles back and forth to the hotel, work, and new hotel and I used 180 minutes of my cell phone plan.

I am a victim of a great advertising campaign. I got the tickets and booked the car. I filled out their extensive information regarding information about the passengers, which I am traveling with my three kids, wife and mother-in-law. My kids’ ages are 4, 14 and 18 and I wanted them to sit together. Priceline adds a note to your reservation which basically says seats together requested. This means you will need to pay the airline a fee to get your seats together but you will not know this until 24 hours prior to take off.

I called Priceline and with no compassion, they said we cannot help you contact the airline. I did so and they said they could not help us, we would need to contact Priceline or they could rebook us for $100 per ticket and take control of the reservations. This did not dawn on me until day of travel but when you reserve with Priceline, you do not own the ticket, they do and you cannot make any changes to these tickets without paying out the rest of the reservation.

I worried about this all the way up to 10:15 a.m. prior to takeoff when I went up to US Airways website online check-in. I put in all of my reservation information and clicked to the next page and to check on seating to find my entire family were scattered all around the cabin and no seats together unless you wanted to pay an additional $10 per seat. I contacted Priceline and they told me they could not help me. I would have to contact the airline to which I did. I got a just as rude agent on the phone and she basically said, “If you want these seats together, you will need to pay the $10 per seat.” Well, needless to say, $60 dollars later, I have my family together. I have never tried Priceline and never will again.

I also have never flown US Airways and again will never fly again. This is not only because of the $10 a seat premium but also for the additional $100 to check my luggage and the rude behavior I experienced on the flight. I fly 20 times a year and have never seen such an unkempt group of flight attendants with attitudes. Don’t ask for a drink that they don’t carry because you will get snapped at. I made the mistake of asking for pink lemonade for my daughter and was snapped at with, “We only carry Coca Cola products!” Well that doesn’t fly with me and I snapped back by saying, “How am I supposed to know Coca Cola doesn’t carry pink lemonade!” He responded with, “Look in the sky magazine, this will tell you what we carry.” I said, “That is way too much work, just give me a coke,” to which I mocked his southern accent, which was rude of me but he just got under my skin. I am a little nervous about the flight back and whether or not we will be seated to together but that will have to wait until the end of our vacation.

Avoid these two travel mistakes if you want to have a great travel experience. Stick with Travelocity or Orbitz, two tools I have used in the past and have had no issue but I was memorized by the Priceline commercials and the abundance of them. Also, never fly US Airways. Stick with Continental or US West, two of the best airlines around. I will never cheat on my normal travel arrangement tools again.

For days, I did not received any acceptance mail whatsoever from Priceline. So it was close to the retreat date and I don't want to wait at the last minute to hand up paying more. I went to Delta’s site on June 10, 2008 and searched for round trip tickets. I end up paying more than my bet on Priceline for the 4 tickets, so I booked the tickets got my confirmations via e-mail and the tickets via e-mail the same night (4 e-mails for each ticket individually). I paid on my credit card. Done. On June 14, Saturday (day time) I was online and I received this e-mail from priceline.com in a message dated 6/14/2008 (8:50:39 am Pacific daylight time):

“See your complete itinerary and receipt for your trip below. Due to heightened security measures at us airports, you will need a valid government-issued photo ID and we suggest that you bring a copy of your itinerary for check-in. If you are traveling outside the US, you'll almost always need a passport, but you may need to show additional documentation at your destination and/or in connecting cities. For international one-way travel, you may also be required to show proof of return travel or onward travel. Need a hotel room for your trip? Book on-line or call us toll-free.

Total trip cost: $432.62. Charges may appear on your credit card statement in separate charges from priceline.com and our travel partners. Questions about your itinerary. Please view the complete penalty rules for changes and cancellations for this fare on the "check your request" area of our website. Change penalties/restrictions apply. If you have any questions or require further assistance, please visit our customer help area at least 2 hours in advance of departure for international flights.”

The 800 number they have in this e-mail as customer service did not get me anywhere to talk to nobody, so I decided to call Northwest. I come to find out that day Delta merged with Northwest. The person at Northwest found my tickets from Delta in her system but could not find anything in northwest for me. The lady at Northwest advised me to call my credit card company to let them know what is going on so they won't pay Priceline. I called the credit card company that same Saturday, June 14th. Priceline sent me acceptance for two tickets, but still they get paid two times--a total for 4 tickets even more than what I bet for. I went back to Northwest to cancel the tickets of Priceline. Northwest did not have any reservation for me or any money from me. They told me whoever got the money out of my account, then that’s the person I need to contact. I did not get anywhere after two weeks back and forth with my credit card, Northwest and Priceline.

I decided that I won't pay the credit card for the Priceline ticket because not only I did not get any confirmation of acceptance from Priceline, I did not have any tickets from Priceline till today. I never see any ticket from Northwest that Priceline get paid for. My credit card company does not help at all to dispute the charge. So, June 20th, I called Northwest again. I asked them if I get the tickets from Priceline for other people to use it since I already paid for them. Northwest told me that their tickets are good for a year but you pay a fee to change the date or name. I went to the church board and I asked if there are four more people who need tickets to call me. June 24, 2008, I have four people from my church who decided to go, so they will use my ticket and pay me for them.

This year I'm not going to the retreat because I cannot afford it. I wrote to Priceline and asked them for my money that they took for tickets that I never have.

First of all, their excuse was their system was down that day and that was the reason they forgot to send the confirmation prior to June 14. How it is my problem? How was I supposed to know that the price was accepted without a mail or a phone call? On the form for the bid, Priceline have my physical address and my e-mail address that is the same address I used to place the bid that later on June 14. They sent me that confirmation and included my home phone and job number. The credit company, Merchant Bank, stopped their dispute. In the meantime, they are charging me service charge every month. Now, they reduced my credit limit. I want my money back from Priceline. I don't care if you have to put all your attorneys at work on my case. My boss told me to write to you and I will have a solution. Priceline took $474.90 plus $432.62 on my credit card. I paid for something I don't have and never had. Either I have the tickets I paid for or my money. I couldn't have the tickets. I wanted my money back. Why I won't have my money?

After calling customer service, they told me that I would have to book that trip "after" June 15th and it clearly states on the website by June 15th. Also, they couldn't even pull up my account to see all of the previous trips I've booked to see what rewards I've been entitled to. I also asked to speak to a supervisor because I felt that the person I initially spoke with (Daniel) and he couldn't speak English very well. So I felt that if we could get someone on the phone who speaks good English, he/she would also understand English. But I got a guy named "Andy". Although he spoke English very well, he spoke with a very heavy accent and wasn't getting the concept of my argument with Priceline.

Bottom line is I've used Priceline for over a year "very regularly" and have yet to receive "rewards" to which I am entitled. I think they advertise falsely to get people to book with them exclusively; then when it comes time to collect, you spend hours on the phone trying to get it credited with someone who neither cares, speaks English, nor can provide any answers. I think their advertising practices are fraudulent and deceptive.

So in late April, I booked two rooms in DC for me and my husband and another room for my daughter for July 26-August 1. My brother is being interred on July 29th. My daughter works for Homeland Security and received a reassignment which does not enable her now to go to see her uncle being buried at Arlington. I called Priceline to try and get a credit back for the extra room which my daughter will no longer need and they would not work with me at all. I made the reservations under great duress and this is the final straw. My daughter is very upset already that she cannot see her uncle interred with the highest honors accorded a military officer but she is in service to her country as well and understands that. However, Priceline kept on refusing to help me out.

I told them that honestly, nobody in their right mind would book a trip to Washington DC in late July if they didn't have to because it is so hot and miserable. My husband and I are still going for the ceremony but now I will have two rooms paid for and only one will be used. Priceline said to call the hotel. The hotel said they couldn't help because Priceline has the money (so they couldn't credit me back) and so, it was out of their hands. I am sure that since nobody will be using that room, that the hotel will rent it out and they will get double the room fees. I just want credit back for the extra room for a week. The airlines is working with me and I was able to cancel the plane reservation for my daughter, albeit, I did have to pay a change fee and they did give me credit and not a refund. All I wanted to do was honor my brother for his service to his country and let my daughter experience her uncle's ceremony.

When the e-mail arrived, the drop off location had defaulted back to the original pick up location (PBI). I'm now stuck with a pick up and drop off for the same location on the same day. Not at all what I had requested. Customer Relations did nothing more than to read off of a script telling me that if the drop off location no longer worked for me, then they could waive their policy and cancel the reservation at a cost of $25! That was the cost of the reservation to begin with!

Both parties have ignored the problem and neither have addressed the fact that the hotel is misleading buyers on their website regarding the quality. Priceline is not doing a very good job of ensuring the hotels they represent meet the ratings/standards they set for hotels. I have sent two requests to Priceline to explain how they rate their hotels and they do not answer that question. I believe since there are two days left, Priceline could force the hotel to refund the unused days and lower the star rating for that hotel. Thank you.

At around midnight, I was told by the manager that there were no cancellations, but she felt awful about the issue and upgraded us to a suite instead. When I contacted Priceline the next day, the gentleman said, “The best I can do is to give you credit for $50.” I told him, “I was insulted. I want you to reimburse the entire hotel stay and make sure this doesn't happen again.” He told me the only option now is to file a complaint online. Upon return, I filed a complaint online. And when I didn't hear back after 10 days, I called back. This time, I was told, “You got an upgrade out of it, why are you calling?” He continued, “Priceline cannot determine whether you get a smoking room or not. It is up to the hotel. There is no guaranty you get what you asked for!” And by the way, they cannot connect to a supervisor!

Customer service agent emailed Priceline's standard contract to me. To wit: If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested. The hotel that is selected may or may not be one that you have seen during a hotel search on Priceline. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Consumer should be warned of this. Are there no options for consumer? Are these fair business practices?

I explained to the representative that I did not select this flight, nor would I ever because I'm not due to arrive in Atlanta until later in that day (June 14th) to even catch the flight out. She responded with the standard, "This is a non-refundable purchase and you chose it, sir." That is an utter lie. I informed her, "When your online systems presents an offer, and we the customer see that offer, that's what we are paying for, not the selection made or choice made by Priceline or its computers. You can't advertise one thing and then change it. It's illegal." I was transferred to supposedly a customer relations specialist who rambled the same company jargon that it's non-refundable and cannot be changed.

If this was a last minute flight or even a flight that was this week where booking is firm, I would understand that. But the fact that this is 60 days out and I'm being treated with no understanding or consideration is appalling. The representative said there will be a $150 cancellation fee! Further, the rep stated if I chose to rebook another flight, they will apply the $150 cancellation fee to that flight. There is no feature on that site to do that, so how would they be able to do that? Clearly, not possible. I feel that this is a clear swindle and legal action should be taken against this company.

No customer service is involved. It doesn't matter if your reservation is in a different country (although it does sounds like their customer service agents are from a different country). They say you made the reservation, you are stuck with the fees. 10 seconds 1 second, it doesn't matter. Once you push Accept, they are no longer concerned with you.

How could the cost go up when I had already accepted the cost? They will repeat the same answers over and over. I did not, thank goodness after reading the numerous complaints on this website, end up using Priceline. I did email their customer service. I received the same email answer to my question twice, once obviously from someone who could not write proper English. Using Priceline is for gamblers. They hold all the cards. Shame on William Shatner for being their spokesperson. But money is his game, after all. He obviously can't get enough from Boston Legal.

Consequence: They did put into an email that they did not charge my card. I do dislike, however, that they did get my credit card # in the process. The whole experience felt somewhat like operating in the underbelly of something which smelled.

I was disconnected when she tried to switch me to a supervisor. I called right back and spoke to another Customer Service rep who made no effort to help me and who refused to allow me to speak to a supervisor. I kept being told that since I confirmed the bid, I was stuck, which nobody would listen to me that I had confirmed nothing. I was told then by this Rep that I must write a letter or contact via email - which I did the very next day and never received a reply back. After receiving no response in my requests for a credit, I contacted my credit card company and filed a formal dispute of the charges, only to be denied. I did contact the Trump Marina and did cancel any reservations. I spoke to a hotel representative who told me that they did not charge for the room not being occupied but that Priceline will keep my money. They did not place any charges to Priceline.

So I then called Priceline back and spoke Pam, a customer specialist at the help desk. She said she would call Delta, only after I insisted that she call. She put me on hold, then when she came back to the phone she said that they would do it, but I would have to pay 150.00 dollars per ticket for the names to be changed and pretty much bottom lined me on this was my only option. Why is it so hard to change the name on a ticket? I admit I evidently done something wrong, but it was a mistake. Why would I purchase two tickets for myself to Mexico? I am at my wits' end.

I dialed the #, put in my number, and recording told me I would receive a refund 10-14 business days.... Again, not happy, but OK... 10/16 still no refund, I called automated # and still was given the same info.... I contacted my bank.... still no refund. I scoured the internet looking for a # for a human to talk to. Below is what I found on www.my3cents.com:

203-299-8000

After about 30 minutes on hold I am now able to speak to someone.... I am told, nothing can be done about the plane ticket.... and Nothing can be done about the car rental.... their "policy". I asked to speak with a supervisor, explained the whole story and again was told the same thing.... The so called supervisor claims I made a reservation for... get this.... 2 cars (funny how I was only charged for one). I asked to speak with her supervisor.... and she begins to give me an address on where I can write a letter... I don't understand how this company can just TAKE 450.00 from me when they have provided me with no services... I will NEVER use them again!!! I will tell everyone I know DON'T USE PRICELINE.COM!!! My daughter underwent 2 EEGs and a MRI that week.... I have Dr notes and she was put on meds for epilepsy that week... BAD BUSINESS!!!

The emergency room doctor who was treating me the following day recommended that I not fly for 72 hours following my last treatment in the chamber. This meant that I needed to move my flight by one day. We mistakenly called Delta first to ask them to change our flight. They were more than willing at no charge to move the flight since I had a doctor's note stating that this is what I needed to do. However, they informed me that since I had booked our ticket through Priceline.com, I had to call them to do it. I called Priceline and they told me that they would charge me $200 plus $30 per person ($460 total). They said that the $200 was what the airline charge them.

Of course, we were in a very bad financial situation because of the hospital bill and hyperbaric chamber fees were very high and it was a cash-only hospital. I told them that Delta told me they wouldn't charge me that because of my documentation. The lady on the phone who was handling my call was so rude to me and was apparently annoyed that she could not hear me very well. The problem was on her end not mine as I had just spoken with a Delta rep on the same landline phone. I explained to her my story as I had done with the two other people I had talked with prior to getting her. They were compassionate and seemed to act like they could help me. After talking with her, she reluctantly agreed to call Delta to verify what I was saying. She called and then informed me that they said they wouldn't waive the $200 fee. Then, I was disconnected from her. I was not sure how or why.

I called back, took 45 minutes to get the same woman on the line (by coincidence only) and then she was short with me again and hung up on me on purpose! I was so shocked, I could not believe it. I called back and had to tell my story to two different Priceline.com customer service reps before getting transferred to her. I was trying to be kind to her despite the fact that I knew she just hung up on me on purpose. She talked to me for a second and after she determined she had said enough, she hung up on me again. Needless to say, I was so mad after having been transferred amongst the company for 5 hours only to be hung up on twice in a row that I threw the phone across the room in a fit, that was not like me at all. She just really angered me by her lack of compassion and lack of concern for something that the doctors had told me could kill me if I didn't reschedule.

I plan on pursuing this complaint against Priceline and the customer no-service rep, Leanne, until they change their policies or she is strongly disciplined (or fired) from Priceline. As much as my husband and I travel, I will NEVER purchase tickets/hotel/car from Priceline again! I am so angered by the fact that their representatives showed no compassion and even hung up on me while speaking with them on purpose. I want to pursue a formal complaint upon them and would be interested in legal action also.

After deciding on Priceline I was happy to see that I could CHOOSE my departing flight (times, layover, etc.) and I could CHOOSE my returning flight! For such a low price I was happy to have that option. After discussing my schedule with my wife and planning around my meetings, I choose the flights that were just right for me. (So far so good) The flights were selected and I was ready to proceed to booking. I entered my credit card info and am ready to finalize . . . . When I realize I still have not booked the hotel. No problem. Priceline offers a discount if I do both! Great! I had already spoken to the hotel and knew what was available. With a few clicks my hotel was booked on Priceline too. Wow! But little did I know that they were changing MY prior selections.

After viewing MY NEW travel plans I immediately called Customer Service. The representative said that somehow the contract gives them permission to do that . . . . I had initialed it. I understand that. What did I actually agree to? What about that contract? I had already selected my flights and room. Lets take a look at the contract . . . . .

Your hotel reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. (** No problem, I? had already selected my room! Surely they would not change what I have already put in the computer. . . . .)

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate. (** No problem, I? had traveled many times before!)

Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed. (** This should have been a red flag, I? trusted Priceline to grant my prior selections which had already been processed!)

Your tickets will be round-trip, coach-class tickets issued on one of priceline's package airlines. Your trip will start between 6am and 10pm on your travel dates and will be scheduled to arrive no later than midnight local time. (** No problem, I? had already selected my flights and knew them very well! Surely they would not break that agreement and those selections. . . .)

You will be issued electronic tickets for this trip. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US you'll almost always need a passport. (** No problem, I? have it ready every time I travel!)

You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time. (** No problem, like I said I? had already selected my flights! Surely they would ignore what I have already selected. Im only trying to book a hotel room along with my flight. Thinking to myself, they could use my business and I could save a few bucks. . . .)

While we always search for a non-stop flight first, your flights may have up to 1 connection each way. Connections, if needed, will be 4 hours or less. Because these are heavily discounted tickets, you will need to fly on the flights assigned to you and flying standby is not permitted. Your flights will not be eligible for frequent flier miles or upgrades. (** No problem, again I? had already selected my flights! Surely they would ignore what I have already chosen. Who would do that?? Clearly, I did not take into consideration that priceline seems to be concerned with getting my money and will ignore what I have already selected. . . .)

This priceline vacation package cannot be changed, cancelled, transferred or refunded due to our travel partners' policies. (** No problem, why would I? need to change my trip? I had selected everything on this trip.)

You can imagine how I was shocked when I processed my travel package? to see that EVERYTHING about MY trip was changed. The good news . . . . I got a flight and a room, but nothing else matters. Will the flights fit my schedule? NO. Will the hotel room be sufficient? No guarantees. Do I feel like a valued customer? NO. Will I use priceline again? NO. I had everything ready to be processed exactly the way that I? wanted it, but they changed it.

I would like to note that no where in this contract does it say anything about name your own price!? The Customer Service representative I talked to on the phone said I signed (really initialed) a name your own price? contract. I assured him that I have used name your own price? contracts in the past and understand the significance of that contract. . . . THAT CONTRACT MEANS they choose my flights. THEY choose departures and returning. THEY negotiate the prices. No problem. I know that. Ive done it many times! If I had signed that kind of a contract I would have known what I was getting into. . . . (And mind you that knowing the prices I would have given a request MUCH lower with a name your own price? contract " had that been my intention " but no where was COST ever a part of the contract! Who would think it was NAME YOUR OWN PRICE if you never NAMED YOUR OWN PRICE!!!) All I did was purchase a package deal, just like half a dozen other companies offer. Who knew it would be a headache?

Thankfully the representative, Paul,? was kind enough (after some persuasion) to admit that THEY reserve the right to change MY previous travel choices in THEIR system when I choose to do a combination of any two or more items (car rental, hotel, flights, etc.). This should be clearly stated in THEIR contract and it is not. In my opinion, their deception must be dealt with.

I do not expect them to care about my work schedule, purpose for the travel, special needs, time management, distance from the airport, etc. But I do believe that they should care to honor the prior agreements on their website. If a customer has already selected their desired flights and hotel rooms, they should not be punished for doing more than one item at a time! No matter how much money it may save the customer. They ignored my prior selections and took the liberty to change MY entire trip.

I know that this seems small and thats fine. I will make it work. I have no choice (I clearly initialed the contract - I do not deny it). But I know that I will probably not use priceline.com again. I feel I was deceived. The contract is not clear enough. And my selections were already in the computer. I have informed those in my office, my family, and a few close friends about this problem. I have warned them of purchasing travel packages from priceline.com, not to discredit them, but to make them aware of the deception that WILL change their plans.

PLEASE pass this message on to others. It may help priceline.com a more customer friendly company. I will pass it along to others as well in hopes that it will save someone from becoming a frustrated customer! Thank you.

Concerned Customer

My 73-year-old husband, who is handicapped, is distraught beyond words, as am I. We have always expected fairness in the marketplace. We are both from the san Fernando Valley, and very familiar with it. I must get Bill to a hotel very close to the hospital after his surgery, and Eagle Rock is at least a 45 min. drive! I specifically asked for Studio City, Warner Center or even Burband as possible hotel areas. But the understanding was, the hotel had to be in the San Fernando Valley.

I want a full refund of my $187.14 and I have gone round and round with Priceline personnel in the Phillipines enough. They will not budge.

They simply bagged me.. a new customer. Customer service, give me a break! They read me the contract terms. They just want you money. The hotel just called me back. They cancelled the reservation. Priceline was only representing their own interests!

I was so annoyed with the booking, I had to arrive in my destination at 6.30 pm and start my journey back at 7.00 am in the morning. I even insured my ticket as it said that, i can get refund. THen I called up AIG, they said the special cases, that I get the refund. For these so called cases, why should I pay the insurance. The objective of the system seems to be to provide as little time as possible at your destination that is not our choice. Why does Priceline can't show you this itinerary before the purchase, that would be less cheating and more transparent.

I was not even thinking of this so called site, when i called up the representative of priceline, he said, he is helpless and the system is like that. I am yet to make my journey, let me see how it goes.

I called Priceline and it then took me over 3 hours and 4 representatives to get my money back. It was not my fault I could not go. There were NO hotels open, NO restaurants and the City of New Orleans was officially closed to tourists. Reshawnda at Priceline told me there was nothing they could do, that I could technically fly to NOLA. AND DO WHAT?? I asked. Sleep on the streets for three nights? She told me I could stay at the airport. SERIOUSLY???

I was then transferred to JR who also refused to call the airline. He refused to let me speak to his supervisor. He told me that I was just going to have to accept that I could not have my $483 back. After a very heated conversation, he reluctantly made the call to the airline. And guess what! In 10 minutes time, Northwest gave them the authorization code necessary to refund my money. Why couldn't someone have made this call three hours ago when I asked??? I would not recommend this service to anyone for any reason.

So I called in, and sure enough they put me right through to someone who said they would issue a refund to me and gave me a confirmation number. Since the other ticket was in my brother's name, I gave him the information so he could call and work out the refund on his ticket. He called that night and they kept him on hold for about an hour, during which time their business hours expired and they closed for the day.

So the next morning he called in, and they had a whole new policy about when they can do something in a severe weather event. Now, they were saying they can only refund if the flight is cancelled. He and I both talked to them at length, and asked for an explanation for the discrepancy in what we were each told. The policy changed overnight.

As consumers, we have no way to prove what we were told the first day and if they say one person made an error and we must be mistaken about everyone else, there's nothing we can do. I assure you, there is no mistake about what I was told. There is also no mistake that they told me they can only offer what the airline allows them to offer, but the airline has published policies regarding weather events that Priceline would not honor. I also would like to register my complete disgust over the fact that members of the escalation department yell at you. I have never been yelled at by a customer service department before, and I for one will not stand for it.

This netted in a loss of about $197.00 for my brother. This is not a lot of money to some people, but it is to him. The ultimate loss will hopefully be to Priceline, as I am a frequent traveler who will never use them again. I will also make it my mission to spread the word as much as I can. There are at least 25 family members who will not be using Priceline. Seems like it would have just been more profitable to return my $197.00.

I then called Priceline and spoke to FIVE different individuals, I was being transferred from one person to another, until I reached a person named Francis who stated Priceline had NOT gotten an approval from my bank, so we called on a 3-way where MY bank confirmed an authorization code WAS given. Even after confirming the approval Francis indicated that there was NOTHING he could do to rectify my initial purchase. WHY could he not offer me the Customer Service anyone would expect in a situation like that?

He not only said that my deal was lost and there was NOTHING he could do BUT Priceline had a HOLD on MY funds that were NOT released for nearly 10 days which held me from booking another vacation. This is really unacceptable that a company that praises themselves on good negotiations and great prices would just drop me and my deal and have me carry on as if nothing had taken place. WHERE is the great customer service?.

Priceline NOT only lost my booking due to a glitch in their system but held my funds from that original sale, the one they said they had NOT received an authorization for, for 10 DAYS, which prevented me from making other reservations until those were dropped.

I finally exited the system and called 1-866 priceline. Finally, reaching a human voice in the customer service department I explained that I did not bid on a 2 or 3 star hotel, I bid on a 5 star hotel and that they needed to cancel my reservation. I was told there was nothing they could do since the system showed I asked for a 2 star. I asked for a Supervisor, I was given another customer service representative, only to find that she was truly sorry, but there is nothing I can do for you. She referred me to the Executive web site.

After reading a recent similar complaint on this web site, it appears that priceline has a glitch in their system that when you use the safari search engine and a mac computer, your request automatically defaults to a 2 star. It appear that they are continuing to ignore that they have a glitch. I have notified Priceline that I am aware of the glitch, and expect them to cancel my reservation and refund my American Express account. I have been in contact with American Express and made them aware of glitch. This truly is a traumatic experience. I will never use priceline again.

American Express has received the Priceline $1300.00 charge, however it takes 48 hours to post. American Express advised that I file my dispute in 48 hours. I was in a total panic. I am a nervous wreck, I have had anxiety all night thinking about and will until this is settle. What a traumatic experience.

I wrote several emails to Priceline.com requesting the contact Wyndham Vacation Resorts and have my number removed. They never denied selling it to them, they just repeatedly told me the could not contact them to remove my numbers.

Nuisance, Nuisance Nuisance calls every day on both my phone numbers. Priceline sold my personal information to Wyndham Vacation Resorts without my permission.

After traveling most of the day and I am handicapped I don't need the hassle we got. It is not legal to not disclose what type of room you book and where it is located. Pet ROOM? Give me a break!

we stillneed a car so we rented a few days from enterprise which accept dedit cards but the price was more than we wanted to pay, so we decided to go back to priceline and bid again I check the box indicating that I only use debit card that would limit the bidding only to those rental companies that accept debit cards the bid was accepted by the same company that accepted the bid a few days earlier again we could not rent the vehicle

I ask priceline why alamo was allowed to accept that bid if they do not accept debit cards again the famous apology and we will refund you in 7-10 days so they have about 500.00 of my money that I cannot get for 7 days now I don't have the money to rent a car

I cannot rent a car which I so badly need because all my money is tied up with priceline

When I demanded their proof that showed where they got their dates they showed me their own dates which were wrong with my initials on the contract. I informed them these were not the dates I requested. They emailed me and said they would cancel the room but would charge me a $45.00 fee which was the same price as the room. But if I did not want to do that I signed the contract and would have to live with it. I find Priceline rude and completely unable to give satisfactory customer service. I will never use Priceline again and I will let everyone I know how awful they treat their customers. It's a very risky way to get a great deal.

Now I have to pay for a room that I will not be able to use and this was for a vacation I was looking forward to. Now I have a negative feeling about my trip.

I called to confirm our reservation and was told that they only book rooms for two people and each additional person is 35 dollars extra a night. How can this happen? I called Priceline, they looked through the form I filled out, agreed that that was how I filled it out and told me there's nothing we can do about it, I'll have someone from customer service call you to straighten it out.

It's been over two weeks, no word from anyone, we did stay at the hotel for that one night, it has two huge buildings, we were put in the older one which was filthy, mold all over the bathroom, paint peeling, rusted door hinges and faucets, the carpet in the room was filthy, not even a 1 star substandard, but advertised as a 4 star. My next step? The board of health in Hawaii, this place should be shut down. The entire resort wreaked of old and unkept.

I live on a single income and that $259 would pay a lot of my bills and in fact I was counting on them being paid with this money I denfinately will be short this month and with my son not working yet he can't help with that loss either in fact I'm supporting him also because he can't find a job and has some medical issues to deal with since he's come back

So ok. I went through this "process" and got my "case number" and I called PL-CS. When you get them on the phone (I went through three separate agents on the same call, duration of call about 40 minutes) the one single characteristic they all had in common was attitude. They don't even pretend to like you, it's all attitude. After having been passed off to the third CS rep, all three having gone through the same drone about how the ticket was non-cancelable and non refundable (all of which I readily acknowledge) the rep finally cancelled my reservation.

We hung up and ten minutes later I received email confirmation which said the following: Thank you for contacting us regarding exchanging your tickets for Itinerary Number 5xxxxxxxxxx. Your original itinerary has been cancelled and the value of your ticket(s) has been reserved for future use. Please contact Customer Service at 1-800 to rebook your reservation. You must exchange your tickets before the value on your ticket(s) expires; you have until 06/03/2009 to complete the exchange.

Alright.... getting that response was a lot, but heck, I had the result I wanted. My best revenge? Don't use Priceline ever again. But I had to use them again because they have my $600. I'm about to go on line and purchase another ticket so that I can get to the west coast. But you can bet your bottom dollar I'm not buying it on Priceline.com. William Shatner should be ashamed of himself for representing such an unprofessional and unethical organization.

Today, two weeks after canceling the flight, I discover that I need to fly to the west coast in October. So, I called the "CS" number they told me to call in order to effect this very result.

That number goes to the inevitable automated operator ("because you really matters to us") and once you get past the syrupy intro message you are offered 2 options. Dial #1 if you want to inquire about a "Ticket Offer" you may have pending with PL or Dial #2 if you would like to hear about the myriad products and services that PL offers.

There is no Dial #3 option and if you don't enter #1 or #2, quickly, the system hangs up. End of story. So, I dialed back in and drilled down on both option #1 and #2 to make sure I wasn't the idiot and, nope, I wasn't the idiot. The Customer Service Line they directed me to call (and the ONLY telephone number for PriceLine ANYWHERE on their site) did not provide me with the ability to talk to the promised Customer Service Rep who would (rudely, no doubt) rebook my cancelled flight, per their instructions.

I went back and scoured their FAQ's and the Self Help site... No help. Finally, having remembered that, before I cancelled the original flight, I first had to submit an explanation via email to CS explaining why I wanted to talk to a CS rep, I went back into their "Self Help" site and logged a request to speak to a CS rep so that I could rebook my flight. 12 hours goes by, no response. I log another request, pointing out that this was my second one on the subject of rebooking my flight.... 12 hours later and no response. Then a third....

Guess what? No response.

They've got my money and I'm sure that's fine by them.

Monetary and loss of time dealing with this issue.