Priceline Reviews

I entered a bid thinking that I would be able to see many hotels that would be acceptable of this price and Priceline signed me up with one I didnt want. I immediatley called and tried to cancel and they refused. Lost $1052.00.

I made a bid for a 4-star hotel in downtown Boston, and the bid comes back - Accepted! And we've upgraded you to a 3-star!. Huh? I *know* I bid on a 4 star, since I could clearly see next to the data entry field: Median price for a 4-star in this area, $239. Calling Priceline, they tell me, no, you bid on a 1-4 star hotel, and furthermore, you initialed the agreement, and therefore it's binding. No, I didn't, I initialed an agreement for a 4-star or better.

I am a Prius owner who does a lot of city driving. I was shocked at how different my actual mpg was compared to what the sticker says. The dealership told me that in the winter when I have the heat and the headlights on, I wont get as high of an mpg, but I've only been getting about 30 mpg. I've even tried warming the car up and then not turning the heat on, but there's no difference. I feel like I've been mislead. The main reason I bought the car was for the efficient city mileage, and I'm getting exactly the same as what I got with my non-hybrid honda civic.

The total price includes a 'taxes and fees' line. The taxes and fees were about 50% higher than dealing directly with the rental companies. Very disappointing. SHOP CAREFULLY!

I put in a bid at $65/day for a car rental (my wife watched) and pressed enter. The screen came back asking me to input my initials that I read their policy, so I did and pressed continue again. I get back an approved bid at $81.00! This was not what I entered! I tried to go back a screen to look at my input, but Priceline had blocked/removed the screen so I could not see it. Further, this price was still $50 higher than the price directly through the car rental company as Priceline had added in hidden fees for taxes and fees. Overall, I was being charged more for dealing with Priceline than going direct, plus it was not my bid! When I called Priceline I was told no refunds, as they accepted my bid and already charged my card. I had to ask for a supervisor. I explained to the Supervisor they changed my bid without my knowledge, and I wanted to cancel.

I booked a hotel on priceline.com for an upcoming court date in DC. Well, since the defendant was never served his court papers they had to cancel the court date. So I called priceline to cancel my reservation after naming my own price and purchasing the travel insurance--and found out that the only way I could cancel my reservation was if I was dead basically! Now, how can a dead man cancel a reservation? They won't even try to work with you and let you use the money you spent towards a future reservation or anything. So now I'm out $248.00 for a hotel room I won't even occupy, and I tried to cancel my trip a week before I was actually supposed to go. PRICELINE IS A COMPLETE RIP OFF! IT'S A SHAME THAT YOU HAVE TO BE SHOT, STABBED, RUN OVER BY A TRAIN IN ORDER TO RECOVER YOUR MONEY FOR A TRIP YOU CAN'T TAKE.

I am currently furious with the treatment I've received from Priceline. I decided to participate in a Name your own price approach to purchasing a round trip airfare from Los Angeles to Tel Aviv. Before deciding to do so, I read carefully the Priceline policy: Your trip may start any time, from 5 am on your travel dates to as late as 2 am the next day, and may arrive any time on the day after departure. Very well, I wanted to arrive in Tel Aviv by Friday night, and so I sought to purchase a ticket for Thursday (May 1). According to what Priceline had written, a ticket for a May 1 departure should deliver me no later than May 2 to my destination. Or so I thought. The actual arrival of the flight I purchased is on May 3, at 3 am. It happens to be a Saturday, the Jewish Sabbath, a highly undesirable day for travel for me to begin with, but also a day later than Priceline seems to have promised.

I reserved a vehicle through Priceline. I later figured out exactly how far the pick up location was from my hotel. It was 2 hours away! I found another location down the street from my hotel and asked priceline if I could pick up the car from this other location. They said no because I cannot make any changes or cancellations. I told them I understand they have their rules and regulations they have to follow, but they should try to accommodate their customers and resolve their problems. The rep said there was nothing he could do.

I later figured out exactly how far the pick up location was from my hotel. It was 2 hours away! I found another location down the street from my hotel and asked priceline if I could pick up the car from this other location. They said no because I cannot make any changes or cancellations. I told them I understand they have their rules and regulations they have to follow, but they should try to accomadate their customers and resolve their problems. The rep said there was nothing he could do. I asked to speak to a supervisor or manager and he said that there is none, but he can transfer me to customer support and they would tell me the same thing. The other rep said there was nothing they could do for me and for me to call Avis to try to resolve it.

I lost my job and can no longer attend a trip that I booked in January for April of 2008. I called Priceline as soon as I found out about my job and they sent me a contact number. I got the royal runaround and was told that I was basically out my money unless I wanted to Put the tickets on hold. If I lost my job what makes them think I can afford a flight down the road? I feel they are stealing my money for a service I cannot use.

I purchased two airline tickets 3 weeks prior to a scheduled business trip. Two weeks prior to the flights I was forced to cancel due to illness. I contacted Priceline and let them know and told them I had purchased travel insurance from them when I booked the flights. They gave me a royal runaround and let me know the insurance was with a separate company and was not guaranteed to cover what it had said. After fighting with them for a week it appears I have been taken on their deal.

Due to the premature births and deaths of my twin grandchildren, I used Priceline.com (for the first time) to try to find airline tickets for the trip from Wyoming to California to attend the services. Since it was to be less than 30 days, I tried to find the least expensive airfare. I opted to try the Name your own price offer on the website. I inadvertently used the wrong date on my return flight and did not realize the error until I had already clicked on the buy my ticket button. I have tried for two days to work with Priceline customer service and its management to make a change to my tickets. I have been stonewalled at every turn. Priceline tells me that essentially, TOO BAD, you should have read the contract that you are now bound by and agreed to by initialing at the bottom of the page. The carrier - United Airlines--refuses to make any changes because they say its an issue between me and Priceline. Messages to Priceline's management pleading for help, have resulted in the same company line...NO Changes can be made!

There is no cancellation policy clearly stated on the website, only Priceline's hotel request number. Less then 24 hours, I attempted to cancel a hotel reservation only to find out by customer service that they would not issue a cancellation unless I provided a doctors and/or hospital's name and phone number. I have contacted American Express to dispute the charge and am awaiting the completion of that process.

I booked a hotel room through priceline.com, and everything seemed to be in order. My reservation is for Friday, February 1, 2008. On Friday January 25, 2008, exactly one week before the scheduled stay, the hotel caught on fire. Although not the entire hotel was on fire, the fire was severe. Concerned for my safety and health, I contacted priceline.com to see if they could provide me alternate accommodations. The response was you HAVE to stay there. There was nothing that they were willing to do unless the hotel was completely closed. I advised customer service that I am truly concerned for my safety as well as the safety of my guest. In addition, I suffer from respiratory issue, and the smoke filtering through the hotel vents may be hazardous to my health. They still said that my reservation was restricted and there's nothing they can do...or are willing to do. I even tried asking for the credit to use at a future date but was also denied. I requested my situation to be escalated and was also denied. The company is not wiling to provide any type of assistance in this matter. I have called them on several occasions and have received the same response each time.

I purchased a car rental from Priceline, with express direction that the car rental company had to be in terminal, since I had an extremely early flight. Priceline hooked me up with Alamo. I went to the airport yesterday to pick up the car before my flight this morning. There is no Alamo location at the Tampa airport, although my contract states in terminal. I took a half hour ride in a shuttle to get to Alamo. I called priceline from the Alamo office, and after talking on my cell phone, and speaking with Alamo reps, it seems that this deceptive practice is routinely used, and many people complain. It sounds like it may be Alamo's practice, not Priceline's, but they are both deceptive if Priceline is aware and has not changed their information.

Priceline cannot be trusted. A few weeks ago they processed a charge against my account despite the fact that an incorrect security code was provided to their website by an unauthorized user. Priceline claims it does not historically save your security code. The fact is they tried twice to process this charge against my credit card, once unsuccessfully. They then apparently searched my record of purchases, found my security code, and supplied it to American Express without my authorization. On many phone calls, they finally told me they will on occasion process a charge without a correct security code, but also told me they would not tell me what those circumstances are. This is criminal behavior, and Priceline must be avoided.

I wanted 1 roundtrip ticket to Virginia. I did not know that just because I was looking, I'm locked in. First they book me on a return flight that I could not use. I finally was able to change at a cost of $30 even though I contacted them no more than 1 min after I made the reservation. Then they charged for a rental car I didn't want, no way around that, so I'm stuck with it. Then Priceline and American Airlines charged me for the same ticket. $250 per roundtrip ticket from each company!

One wrong click and you are locked in; this is a bad way to do business.

I just wanted to send along some info about Priceline. I worked in their customer service department for two years while I was in school and the first thing people should realize is the customer service is not Priceline, but a call center that sells its services to Priceline. You are given scripts to read from based on the customer's issue. Basically, most scripts all lead to the same answer: no. I would argue with supervisors and higher ups on behalf of those who I felt truly deserved a refund or some sort of real assistance and was always given the same answer I had to give: no.

After booking thru their service an Icon directs you to an additional discount. Only after responding for the additional discount are you told that you are automatically signed up for their service at a monthly fee which will be automatically deducted from your credit card. Then you are told if you do not want this you simply call their number and cancel. Their auto program has no option to do this and runs you in a circle and eventually drops the call.

I booked a room for 11/20 and 11/21 at a Days Inn in Cornelius NC (near Charlotte). The purpose of the stay was to help and support my 12 year old nephew, who was at the Carolina Medical Central undergoing tests to diagnose a problem with his brain. After the reservation was made a brain biopsy was done and a malignant, inoperable brain tumor was discovered. The doctors decided to move him to Duke Hospital for treatment, where he is currently undergoing radiation. The change in venue made the stay at the Days Inn unnecessary.

Priceline charged me for a ticket I didn't know I had! I have NO record of the purchase, and I even called to make sure that they hadn't located the flight I was asking for. I received NO communications from them (i.e., itinerary or other email) telling me that I had the reservations. Imagine my surprise when the charges showed up on my credit card statement!

I booked two rooms for four nights on Priceline.com for a hotel in Aruba, the day after Christmas. The cost was $4000+ for the length of the stay. Our 6:30 AM flight was canceled at 4:30 AM on the day of our trip. We had to cancel the entire trip because the only next flight we could get was two days later. We called the hotel directly to cancel the hotel, and they let us know that they did not have a cancellation policy. When I talked to Priceline, after being disconnected by their call router 6 times, they told me they were not going to refund the hotel amount. They said $1017 would remain while the rest would be returned.

I booked a hotel through Priceline for two nights in December for my wife and me. The worst ice storm in Oklahoma history hit the state just prior to my trip. I was able to cancel my auto rental with no problem and re-booked my air arrangements with a small penalty; but these were not made with Priceline. When I tried to contact Priceline, my first email received no response. When I was subsequently solicited for my evaluation of the trip by Priceline, I complained about their policy instead. I was given a customer service number to call. When I explained my problem on the phone, I was told there was no solution. So I responded by return email to inform customer service that my complaint was not answered to my satisfaction.

Priceline.com's Name Your Price deal allows customers to offer a price for a hotel in a given area, with a particular rating. Priceline rates the hotels itself using a star system that does not necessarily tally with the official system. I did a search on 2 and 1/2 star hotels in Lynnwood, WA. I pulled up four hotels and researched them all. When I found that they had good reviews by other customers I offered a price. However, Priceline then assigned me a hotel that wasn't on their list. It was the Best Western at Alderwood. Priceline has rated it a 2 and 1/2 star hotel, but there is no way that it is of the same calibre of the other 2 and 1/2 star hotels.

The advertised hotel on the website was actually a picture and location totally different. When I called to rebook, I was told the only remedy was to cancel the reservation at a fee of $50. When I explained that the reservation was made in good faith based on the description, location and picture of the hotel on their website, I was told that was not their responsibility.

I wanted to see about a name-your-price ticket. Usually after you set a price, they let you look at the tickets to see if the times were what you wanted, and number of stops. This time they just assigned a time and stuck it to me. Is there some way you could help me get my money back?

Using name-your-own-price for a hotel gives you two types of choices: hotel class, and area on a map. In Greater Cincinnati, one of the areas is called Cincinnati Northeast - Blue Ash; and one of the others is called Cincinnati North - Sharonville. I chose the former, but was given a hotel in the latter. When I called to complain, it was explained to me that even though Sharonville is LISTED as a separate area from Blue Ash (both in the check list and in the view of areas on their map). It turns out that if you enlarge the map and look very closely, it shows the dot for the town of Sharonville is inside Priceline's Blue Ash area, not inside their Sharonville area. Therefore, Sharonville hotels are not Sharonville, but in Blue Ash. I also discovered that if you ask to speak to a supervisor, they will put you through to a second individual who has no more authority than the first; it's apparently just a ruse to make the customer feel that their case has been escalated when in fact it has not.

I just read all the complaints and the EMPLOYEE'S response. So before I put my complaint on here I would like to respond to this EMPLOYEE! First off the "IDIOTS" who buy tickets are why you have a job. You sit and look at the PRICELINE policies all day long; that is your job. Reading something for the first time or misreading a document of very fine font can and does happen. If you don't want good customer support skills, perhaps you should find a job where you don't have to deal with the "idiots" you refer to.

Priceline is horrible. I rented a car and it didn't show up on my summary. I finally found about it, as I wanted to change the duration of the rental and was told I couldn't, as the week was paid for and if I changed it, I'd be charged for an extra day. For the flight, I received email confirmation the day before the trip so I double-checked. According to Priceline, I was moved to another flight yet my fiance was on our original flight. Priceline wouldn't do anything, claiming the airline changed the flight. However, I didn't get any confirmation. I called USAir and it turns out our flight had been eliminated and their records showed both my fiance and I on a later flight. USAir claimed they didn't have a phone number to contact me, Priceline REQUIRES you to provide a phone number. Luckily, the airline got us on an earlier flight. Later that day, I got a "your flight reservation has changed" email from Priceline. The was after I had called and complained. I will NEVER use Priceline again. They have HORRIBLE customer service. Actually, NO customer service.

My father suffered an episode of high blood pressure due to the stress of not know if or when we would be able to gather the money so that he would have somewhere to stay for the night or his entire stay. We also had to pay to wire money to him since depositing it into the account would not show immediately. He had to pay for transportation to pick up the wired money and then locate a new hotel.

I bid on a hotel and my bid was accepted. When I looked at the hotel pages, I found that I would be charged an extra $25 a day for housekeeping. I've never been charged for housekeeping in a hotel.

ON 10/14/07 I purchased Priceline airline tickets and a rental car. In the process the computer screen failed to show car rental charges when displaying flight details. So I re-entered my car rental request. The summary of charges showed two car rentals and was billed an extra $638 for the second rental car. I emailed Priceline customer service asking to cancel one of the car rentals. They told me they were unable to do so due to wording in their contract. I called customer service on on 10/15/07 and was given the same answer. This is unacceptable. Failure to refund is criminal under the circumstances. I am being forced to pay $638 because of Priceline's computer negligence and failure to correct their mistake by doing the right and fair thing.

I originally bid on a Priceline flight for my daughter to come home for holiday break. I live in Detroit, but they suggested flying to Toledo (100 miles away) would get me a lower rate. I accepted the bid, but when I retrieved the itinerary, they had the trip backwards. I immediately called and spoke to several Representatives, all of them told me they'd cancel due to my daughter's college schedule. But they refused to accept responsibility for scheduling the wrong trip and deducted $345.00 out of my account. They say they will refund all of my money minus $100 cancellation fee in 7-10 business days.

Went to PRICELINE to look for a room close to Denver International Airport for a short overnight stay before a very early morning flight. Since I needed only a 5 hour stay, I looked first @ the 1-star levels, of which there were 4, all of which offered airport shuttle service (I called & checked each one). Decided to shoot a name your own price bid first just in case they'd accept...which they did, but it was for a hotel NOT named on their 1-star listing or anywhere on their website, 9 miles from the airport with NO SHUTTLE SERVICE! (I called the hotel to confirm and got a very arrogant, non-interested party...go figure.)

I was navigating through the priceline web page for airline tickets. I had requested between 6-10 a.m. for the flight. After agreeing to the price and purchasing the ticket, when I reviewed the itinerary the flight was scheduled to leave at 6:40 p.m. I immediately called priceline consumer help and they said they couldn't do a thing about it. Priceline uses deceptive measures and don't flag or mark any changes on their request form that are different than the original request. The consumer assumes the original request was valid until after the purchase is made.

My daughter bought a ticket online with Priceline.com. She then printed the confirmation, or Itinerary number and itinerary, which included the agreed upon price of $362.00 from San Antonio to Georgia. When $478.00 was taken out of my bank account instead of $362.00, I called and the operator insisted there was nothing she could do, that it was Delta's fault. I called Delta and they said that they only go by what Priceline tells them. I called back to Priceline and they still said that, even though they told Delta to issue me the ticket, they still had $362.00 as the charge to me. I figured, wrongly, that Priceline would make good on their promise and not allow me to be cheated when I bought through them. I was wrong. They lied, they cheated me, they stole my money. Priceline should be sued and sued and sued and sued until they are bankrupt and there's nothing left but a sign that reads: Tthis is what you get when you cheat and steal from honest people.

We purchased a hotel room for two nights through Priceline.com and it seems that they have shared our information without our consent with a company called TLG Family Fun. This trip was to be a business trip and we are going to attend a 3 day business conference. We would not agree to have family fun while there.

I called 5 min after I booked a reservation to make a change or cancel because of a very early morning flight. They refused to do anything about it, I mean after 5 minutes you should be able to make changes. Said I would stop payment on my credit card and they said that was impossible, that it could not happen. They said I initialed the terms.

I recently attempted to book a room in Birmingham, AL, my childhood home, thru Priceline's Name your own Price system, which had worked for me before, in Atlanta. I specified Central Birmingham, but received a room in Fultondale, AL, a good 10 miles north of Priceline's northern border of Central Birmingham. I emailed and called the 800 number, and it took 4 calls, totalling 120 minutes, and several emails, before they admitted the error.

I put a bid online for first class tickets and managed to get into a section of their website that accepted it. It turns out that they do not take bids on first class otherwise known as name your own price. I guess when I scrolled to First Class and proceeded to click name your own price it automatically kicked it back into coach/economy mode w/o informing me. Unfortunately it did not display what I was purchasing and all along, I thought I got three first class tickets.

I ordered a first class tickets with a "name your price" feature. Priceline gave me coach tickets at nearly double the going rate and would not refund or cancel the transaction.

I acted in good faith and booked a reservation through Priceline.com with the understanding that they would find the best available price. It turns out that their price was higher than the price the hotel charges. I feel it misrepresents the truth if Priceline.com advertises the lowest rates and then charges a higher rate than the hotel’s normal rate.

Hotels-Rates.com or TravelWeb or PriceLine has charged my credit card for $212, with no service rendered I went online on Saturday October 7th, to reserve a room to attend my fathers funeral the next day, but a few hours later, I learned I could stay with relatives, I immediately cancelled the reservation. Nonetheless they charged me $212, in effect they would still charge me for the room, despite that I would not be there.

I chose a Hotel on priceline and when I went to check the room I hit the submit button in error.. I called Priceline customer support and received a customer service rep within minutes and was told that I was unable to reverse the error and was in fact on the hook for the full bill. My mistake cost me $434.00. WOW never again!

In an emotional wreck, I contacted priceline.com to cancel my vacation and was told by a CSR that I needed to supply the name of the funeral home and death certificate within 24 hours to receive a full refund. That was impossible as my mother's remains had to be transported to the Coroners Office for autopsy, per the State of Nevada. Again I was told that there was nothing Priceline.com could do.

Was bidding on a rental car for pickup at ORD. After several bids Priceline asked me to bid again and switched airports. It was not obvious at all that there was an airport switch.

A search of available 4-star hotels on Priceline.com. returned 2 hotel names – the Hyatt Regency Crown Center and Westin Crown Center. Satisfied with these choices, I submitted an $82 bid price for a 4-star hotel.

I used priceline.com to make hotel reservations in Philadelphia. I was offered three choices for 4-star hotels - Westin for $219, Hyatt for $209 and Omni for $529.

As I purchased tickets from Seattle to LA, I was not warned that the specific dates that I entered were changed, reducing my trip from 6 days to 12 hours! And with incredible layovers totaling 10 hours.

I made an offer with Priceline.com for a hotel. They accepted my offer, but didn't let me know. They never called, emailed or senet me an itinerary, so I didn't know they accepted my offer. However, they charged me $156.92 for a room I didn't stay in.

I am going to Mexico City and decided to try Priceline's "name your own price" feature for a hotel room. They offered 3 area choices: Mexico City, Cuauhtemoc, and the airport area. I chose Cuauhtemoc, an area that is full of hotels and tourist attractions and is very centrally located.

I bid on a “one-way” rental car, however the Priceline web site changed my request from a “one-way” trip to a “return to point of origin” rental and didn’t warn me. After my bid was accepted, I figured out what had happened and immediately contacted customer service. Although they realized a mistake had been made, they couldn’t/wouldn’t cancel my rental. They suggested I try talking to Avis.

Priceline hotels gives the option to "name your own price" for a specific area. I clicked a specific area, named a price, it was not accepted so the next option is to increase your price. However the system does not LET you do that, you HAVE to change or accept another AREA for that option to work.

At 1:50 pm I agreed to purchase 2 tickets to Portland for $180 each, plus tax ($207.55 ea). At 1:53 pm I received a confirmation of 2 tickets purchased for $273.05 each, based on a counter offer, that I did not knowingly accept. At 2:00 pm I contacted customer service to correct the mistake and was transferred to Melissa, a travel specialist. I explained the situation to her and she said there was nothing she could do, that I had to contact management by email (no number was available).

I was shopping online for tickets to Peru when my phone rang and accidentally clicked on "buy". After realizing what I'd done I called the 1-800# but Priceline was closed. I called American Express to cancel the transaction and they told me that they would take care of it.

I booked a room for my daughter and her girlfriend for three nights on Hilton Island, SC for spring break. They drove 5 hours to get there only to be told they had no room reservations. My daughter showed the clerk her receipt and the clerk called Priceline. The Priceline rep told my daughter that sometimes the hotels overbook and that's not their fault. He said he was sorry for her inconvenience. When she asked if he was going to help her get a room, he said he couldn't but would return the money.

I have been a loyal customer of Priceline for a few year and for the most part I have been satisfied. I purchased a room in Kissimmee, FL for myself, wife and daughter. This time I purchased travel insurance because I thought I might have to postpone the trip by one week for work considerations. Priceline will not honor the insurance because the cancellation does not involve an illness.

I booked a hotel through Priceline.com in Delhi, India. When I arrived, the hotel was overbooked and no room available. They shifted me to another hotel which was substandard; no food in the hotel, no working telephone, no business center. Breakfast was to be included in the original hotel. The price was only $10 less than the premier resort hotel.

I signed up for a rental car through them. All was well until 10 days before my vacation, when my scheduled tour was cancelled. Fortunately I did not use Priceline for my airline ticket and was able to reschedule my flights. Not so with the rental car.

purchased two airline tickets for my elderly parents through Priceline. A few years ago my father had a small stroke, so I also purchased the additional "cancelation insurance" they offered, should something unexpected come up.

Using the prescribed Priceline approach to purchase a ticket from Oakland, CA to Seattle WA, I was sold a ticket routing me through Salt Lake City, UT with a 2hr 45 minute layover. Salt Lake City is actually further from Seattle than is Oakland. This itinerary was so absurd I literally could not believe that it wasn't a mistake. I immediately contacted the airlline the ticket was booked on and cancelled, my credit card company and filed a notice of dispute, and Priceline to request cancellation of the transaction.

I tried to book for a hotel close to Toronto, Canada. The Priceline search engine was still searching for the price I quoted and it took and was hanging for more than 30 minutes and logged out. I checked my e-mail to see if any hotel had been booked. I did not get any e-mail from Priceline. So I made alternate arrangements for my travel and went for the trip.

I called the 800 number and spoke to "Carly" who told me there is nothing I could do.I could have flown Jet Blue for cheaper and more convient. I would have been able to pick my airport and the time i was flying. Now my girlfriend and I are stuck taking off of work one day because Priceline gave us a window of 6am and 10pm that we had to accept a flight from.

We booked a flight to Beijing China for June 3rd. This was done on March 5. When the news about SARS hit we called and they said wait till closer as things may change. We called today May 25, and the response was no refund and a very nasty "have a nice flight". This was despite JAL (the airline) informing us that we could cancel with no penalties as Beijing is still on the WHO list. JAL said that Priceline should refund the ticket. Out booked flights have been cancelled both directions from Tokyo and we are being told we would have to spend at least one night each way in Tokyo and thst the flights still might not leave!

I purchased tickets online at priceline.com. After buying the tickets I wanted to change the name of the person travelling because she couldn't make it. This customer service representative called Alicia starts laughing at me by telling me she can not change the name of the travelling party and that it is company policy. I have deeply regreted using their service and for the customer representative to laugh at me has made me deeply troubled. I am going to lose no more than $173.45 but I really feel cheated.

Due to a death in the family, I was unable to use my airline tickets purchased on Priceline. I contacted the company's customer service link immediately to inform that I would be attending a funeral and to request a refund of my tickets. I received an autoresponse message telling me that someone would be in touch within three days. When I returned from the funeral, I phoned customer service and spoke to an extremely rude woman who informed me that I would not receive a refund because I did not cancel my reservation (I did) and because my relative did not meet the guidelines of immediate family. Although I might have left matters there, the extreme lack of tact or kindness on the customer service representative's part turned my stomach. I will never deal with Priceline again and will steer friends away from this callous organization.

I was a day late picking up rental car at Alamo from Priceline due to missing a connection the night before. I was told by Alamo that to speak to Priceline about getting reembursed for the lost day of rental car. Priceline said they could not refund any portion of the fee because of the low rate, even though I had the car one less day (4 days not 5 days).

I purchased what I thought was an airline ticket from Houston, Tx to MELBOURNE, Fl for my nephew, John Spivey, on Oct.3l for $$348.95 and when I noticed that the arrival destination was Orlando, Fl, I immediately called and they told me they would look into it. They have and told me I could not do anything about it. Orlando was NOT the desired arrival city. The ticket was not used and Capital One is billing me because they have tried unsuccessfully to get the charge off. I cannot afford to pay for something that could not be used. My nephew is disabled and could not fly to a point and ride for miles by car.

In Novenber of 2002 I was checking out the prices of a vacation for my family and I to go to Orlando, FL and I checked at Priceline.com. I never had any idea that a vacation that was never taken would cost us $2,700. They now have all my money and we got nothing. After I click that little button they accepted the bid but they could not change it. So it took them until after the scheduled flight to decide to debit my American Express so we could not even use the vacation if we wanted to.

This was rather misleading. When the reservation was eventually locked in by Priceline, it was RT from Denver to Portland, which is four hours from Redmond! I called Priceline, I called United, I called my bankcard (debit) company. Priceline and airlines would not help me, so stuck with tickets that are totally inconvenient and hiked up service charges!This resulted in a $313 ticket that is totally inconvenient and to the wrong city. Now my girlfriend (who's pregnant) will have to find someone to pick her up and deliver her to Redmond. I was just laid off, so every single penny is critical and I can't afford to be out this kind of money.

My family, which has had no income since July 15, will have to cut back even more with this mistake. When planning this trip I even figured in the amoount I would need to get from the airport to my hotel so I could leave as much money as possible for food for my four children!

I started a mortgage refinance with Priceline.com and my "price" was accepted. Priceline took three months to process the application. At the end of this process Priceline called to say that my "lock" had expired and they could not offer me my mortgage at my price. The new terms were not desirable since this was a refinance and the new terms did not give me a benefit.

Approximately one month ago, I went to Priceline to try and get airline tickets to Reno, Nevada. I am going there to bowl in a tournament in June. I offered what I thought to be a ridiculous price for airline tickets and it was accepted. I continued to scroll thru screen after screen, not paying much attention to what I was seeing on my monitor.

Made a reservation to get my wife to a funeral of one of her family memebers in Atlanta. Made the ticket purchase and the time for the funeral got changed. Called Priceline and they would not help me out and showed no compassion towards our situation. I have bought many tickets from them and was aware of their no-return policy. I tried to talk to Maureen (agent # xxxx) and got nothing but a snide remark on how I should have been aware of the policy. I informed her that i was aware of it and was looking for a little compassion from Priceline for our present travel problem. She said again that she was not gonna help us. All that I was looking for was a little help on getting an earlier flight, though their policy said no. I would have paid more and shown proof of the death, I even informed the agent of this. I will never use Priceline.com ever again, they lost a customer this day.

I bid for two tickets and my information was 'lost' for three bids. I have the email from priceline customer service saying that they were experiencing technical problems and that they apologize but they can offer me my first bid and I accepted. In the meantime I wanted to confirm that my credit card would not be charged with the three original bids and for this purpose I was engaged in several emails with priceline customer service.

I purchased tickets specifying departure and arrival times. Priceline.com found a carrier but the return flight was later (next day) than my specification. I was given no chance to cancel or change before I was changed over $1,000.00 for the flight.

I was shopping for airline tickets and went to Priceline.com. I thought they would find the best available price and notify me. Of course, I gave them my credit card information. I wanted round trip tickets from New Orleans to Nashville, departing December 27 and returning on December 29. I submitted a bid for $125 and they emailed me and responded that there was virtually no chance of finding the tickets for that price.

Over the past year my wife and I have been trying to save the life of our daughter who was diagnosed with cancer. My wife was coordinating all the medical treatment both here in the US and in France. We have used Priceline before in an attempt to get the lowest price possible. On January 06, 2001, while I was working my wife was frantic & wanted to get an airfare price quote for budgetary purposes to plan on sending our daughter to France for some additional treatment in February 2001. A key point to note is that my wife is French & English is not her first or strongest language. It was a Saturday & none of the Travel Agencies we use were opened so my wife decided to get a quote from Priceline.

My roommate and I went to Priceline.com to get tickets for a short trip to Eugene, Ore. We chose Reno as our departure city and Eugene as our arrival city. We also chose the option that stated we would not accept changes to the days or the arrival city. The next screen asks you to choose the departure airport as well as the arrival airport. Included on that screen was the Portland airport. Noticing this oddity, we made sure we chose the Eugene Airport as our arrival choice. The bid was accepted and we printed out the confirmation. It was at that point we noticed the arrival city had been changed to Portland. We immediately called the customer service dept. and after the typical there's nothing we can do response we spoke to a customer service supervisor. We were told that we could resubmit the bid for the correct airport, but if it was not accepted we would still have to pay and additional $5.95 processing fee as well as a $75.00 charge. After much debate as to the problem with this policy, we agreed to the new bid. It was not accepted so now we are paying $110.00 for a mistake that was not ours. During the entire process, we maintained and still do that we did not make the mistake.

I started a priceline.com grocery account for my father. He doesn't own a computer, but still wanted to try out the service. I own my own domain name, so I made up a unique email address (xx@xx.com) just for him and the priceline account. I have the email from xx@xx.com forwarded to my regular email address, but the header clearly includes that the email was originally sent to 'xx'.

I just read the comments about Priceline and was laughing hysterically. I work for Priceline customer service, and thought with all the complaints I get I would read some complaints.

I was surfing several sites from bargain tickets to London. I applied for info regarding price and availability at four sites. Three of them returned prices. Priceline was by far the highest. A couple of days later, FedEx showed up with the Priceline tickets. I was shocked. I had no sense that I was committing to a purchase. I was only gathering information. To suggest that Priceline.com is unaware of the misleading, user-unfriendly format they pursue is ludicrous. Secondarily, they didn't even get the price I asked for! I said $450 for the tickets, $100 for fees and taxes et al. Don't be absurd! What puzzles me is their assiduousness to a failed policy; that is, running off 10-50,000 repeat users to prove a $1500 point.

I bid on grocery items thru priceline.com.   They charged my credit card $34.43 for these items knowing that there was no way that I could redeem these items, because they had my mailing address, zip code, and area code, showing that I lived at least 1,500 miles from any participating store.  

I had requested a roundtrip ticket to Rapid City, South Dakota, to attend an evening dinner meeting honoring a friend of mine on 12/10. The meeting didn't start until about 6:00 PM, so I took a chance that I could get an arrival time before then. As you might expect, my plane didn't leave Wichita until 6:45 PM on the 10th, so I called Priceline and asked if I could change the ticket for the same flight a day earlier. It's more expense for me but certainly no loss for Priceline or United Airlines. I was told that no changes were possible. I called the Airline and was told that their agreement with United was that they could not change any of the tickets, and even worse, if I tried to go standby on an earlier flight, the ticket was not good for that, either. My credit card company won't cancel the charge, either - nothing like paying for something you don't want ten days before it's supposed to be used.

They too charged me for ticket, and I told them it had to be on certain days. They said no problem. I get word I have "won" and they are on different days and I can use them that is why there site allows you to choose days to depart and arrive. They have me on another day at midnight. They basically breached contract, and they got me and would not answer the phone. The order takers don't fix problems and there is no email address (real reputable).

I have used the internet before to search for discounted prices on airline tickets, hotels, etc. On every other website, I was supplied the information and then given a chance to either book the reservation or not. In looking at the web page for Priceline, I read that they would be the ones to make the reservations, etc. However, I believed that I would have a say in where I stay if I wanted to accept their price. They even let you pick a couple of different areas in which to search, or so I thought. I believe their whole setup is very misleading.

I searched about 5 different websites for airline tickets. Priceline asked for a credit card to "continue with search." They never even showed you what was available; they just charged me $476 for tickets that didn't even meet my criteria. I called them immediately, and they said I was beat! Then today they had the nerve to call me at work and tell me for $75, they would cancel the order. I told them that this would not be acceptable since I never wanted them. I spoke to the manager of the airline. He told me this is typical of Priceline. He also told me that he could cancel the reservations but only Priceline could do this since they were the ones who made the reservation.