Priceline Reviews

Somehow I was booked at the wrong hotel. After we were dropped off at the (wrong hotel) customer service said they could not switch our rooms because (Travis) who is the manager at the wrong hotel would not allow it. After speaking with the two hotels, they did not have a problem switching hotels and they never received a call or have anyone named (Travis) working there. The customer service was very rude and would not transfer the funds to the correct hotel after a hour and a half on the phone.

I've been reading a lot of bad reviews about Priceline. I've rented a car twice from them using the Name Your Own Price tool. Both times they didn't accept my original price but did accept my 2nd offer. This 2nd price was still less expensive than any other price I could find. I knew upfront about their cancellation policy and also knew upfront about the $200 security hold on my credit card. I also knew upfront they'd charge my credit card immediately should my offer be accepted. I recommended Priceline for car rentals to a friend and she had no problems either. She knew everything upfront, too. We both like them.

I recently booked a hotel at in Hershey PA. Once we showed at the hotel I my wife noticed some kind of stain on the one of the beds resembling bodily fluid that was crusty. After sitting on the other bed we both started itching and it was revealed the bed had bugs. I called Priceline to try and get reimbursed at least for the next night. They claimed there was nothing they could do. This is unacceptable especially when Priceline represents the hotel. This company is a scam agency and is not legit and William Shatner should really worry about his reputation. After losing $400 in hotel expenses at the hotel of terror in Rodeway Inn in Hershey PA, I will never use Rodeway Inn nor Priceline again. Word by mouth travels fast and even faster on the Internet with a keyboard. Do not ever use Priceline to book a hotel or any other reservation.

My bid was for 3 star room, but what I got was not even good for 1 star. A small motel like old room with a small full size mattress! Doesn't even look like a star hotel. Stinky furniture, and guess what there is no bathroom door. It has slider with no lock from inside. Called Priceline and said I have to deal with the hotel front desk and hung up. I WILL NEVER USE Priceline again.

I saw a good deal on a hotel room on Priceline in Laplace, La for 73.58. I submitted the information and reserved the room for 3 nights. Well when I tried to submit the payment the system didn't not take my payment and the system took me back to the beginning. The room now changed prices from 73.58 to 97 a night. I contacted Priceline and told them the issue. I was told the price must have changed while I was submitting my payment. I asked, "Shouldn't you honor the price since I already had the summary of charges and it showing 73.58 a night?" and was told they can't. I ended up having to get a different room with a different website. Never will I use Priceline again as they put fictitious prices on their website to get you to go to it.

I am not one to write a bad review. This is my first. Beware of Priceline. I had typed my information that I was looking 4 adults 1 room. A price showed up. After I bought it I saw that the room was for 2 adults not 4. I called right off. They said nothing they could do. Please listen to me. When I had an issue at Orbitz they right off changed this for me with no problems. Priceline NEVER AGAIN. You have lost a customer for life.

Priceline charged me 60 dollars because I accidentally spelled two names wrong. The airline said there was no fee for a name correction but Priceline demanded that I pay 60.00 for them to change the letter a to an e. Can you believe this highway robbery. There should be a law to stop these thieves.

Sorry but Priceline my life and health is worth more than 5% discount. My experience those two hours were a nightmare and unsafe and you can't reimbursed me with the amount that I paid for that night. It seems that your customers don't matter too much. It's a joke for Priceline to even try to give a customer 5% discount when I experienced a horrible time when I checked in. It doesn't matter what your customers experience at a hotel you reserved. And the one thing is that at the time of booking you couldn't give no type of information about the hotel. I was going to stay at intel it was paid for. That's a robbery and not correct. So if I would've known that I was going to go to a drug, roaches, and bedbug infestation I would've not booked my night with this hotel.

I booked Extended Stay hotel with Priceline, paid for the room. They confirmed me in a different location. Called customer service and no help at all. They kept saying I offered a price and they picked the hotel which is not true. I knew the price and selected the hotel. No help from customer service, no refund. It was their problem but they don't care about their customers. I will never trust Priceline again.

My wife and I were going to Orlando, Fl. We had to cancel her airfare. We were told to pay a fine of $250 and we agree to it. Instead they just went ahead and cancel her reservation and we ended losing $450 from the initial airfare. We were going to be able to book any other trip for one year. I am disputing a refund with my credit card. They just made the decision without even consulting me. I think they made the mistake and didn't want to admit it. Anyways I am just losing $450 because of them.

Due to a snowstorm, we could not make it to Breckenridge, CO for 2 nights. Due to the storm one would think they would refund both nights or give us a reserve receipt. The motel had to be canceled one day after being reserved. I have never used Priceline before and will never use it again. This is a concern of taking advantage of customers.

I wish I could give them 1/2 of a star. They said the "Name Your Price Tool" selections were non-refundable. But now, less than 30 days after I reserved a rental car and 62 days before the date the rental car was to be used, they will NOT refund my money. That's $303 that they just have for themselves, that the rental car company won't be getting because I won't be redeeming my trip, and that's about a week's worth of pay for me. Wow! A week's worth of pay. Let that sink in. That I won't get back. Ever.

Priceline.com does not display their car rental cancellation policy in plain sight, and does so in a less than forthright manner. One has to click on a link that takes a person there, and then another link to see it. There, and only there, is one able to see the cancellation policy, often after it's too late. It is confusing because throughout their website, they state repeatedly that only car rentals that are made with a bid are non-cancellable. It's a deceptive practice that needs to be stopped. Don't ever reserve a car through Priceline.com. Their lack of transparency is indicative of a rogue company that tries to bilk unaware consumers. Be careful!

I reserved a car for pick up at noon at ATL Airport on March 17, 2016. I arrived early only to find out that Priceline had overbooked Avis Rental Car and there was over 130 people on line waiting to rent a car. I never got my car and they still charged my credit card and told me "no refunds". They literally stole my money!!! Since I didn't get the car by noon, my reservations was canceled. I was in line for almost 2 hours and never got my car, but was charged for it. There is a special place in HELL FOR PRICELINE!!!

Attempted to change my return flight. One associate told me my connecting flight to destination was no longer available and in order to change my departure they had to rebook my itinerary touching my departure losing my flight. I said no and then he said call during the hours the airline is open and the representative can speak to the airline and request their assistance. I spent 40 minutes on the phone and no one was willing to take that extra mile to assist me, including the supervisor. I'm in shock how only one person would take their time but no one else. Unfortunately every time you call you get someone new and not the person who would actually take the time to make sure your vacation is a great experience. Recommend not to use them. Pay a little more somewhere else.

I made a hotel reservation in California for a week. Priceline did a pretty authorization on my card for 300$ so when I got to the hotel my card was decline because priceline had already charged the 300$ so the hotel wasn't able to charge it. So I called priceline to tell them to put the money back or to fix it with the hotel and they told me there was nothing they could do because they weren't showing any changes. So I had no choice but to cancel the reservation hoping the money would be put back into my account and it wasn't so I called priceline back and they conference called my bank and they confirmed a 300$ charge from priceline and priceline still denied any charges and told me there was nothing I could do. So I was stuck in California 800 miles away from home with no hotel room and no money to pay for one. I will never use them again!!!

When I ordered my room on priceline.com, the room I was reviewing said it had a whirlpool. This is the only reason I booked this hotel. I booked it but when I showed up at the hotel, they said a whirlpool was not included. So what I saw when viewing the available rooms, was not the room that was shown once I booked it. And, they won't provide any type of credit. Don't use Priceline.com. They are dishonest. There is enough other booking sites you can use such as Trivago, Kayak, Orbitz, Hotwire.

I booked a hotel in Rockford Illinois 2 months in advance. I then decided to confirm with the hotel, to find out they have been booked for a month for the dates we were travelling. I called Priceline and they relocated me. I then did more research to find out the new hotel is approximately 20 cheaper than my original hotel so why won't customer service refund me the money for sending me to a cheaper hotel? Lesson learned and will be using Orbitz! But trust me, Priceline hasn't heard the end of me yet.

Booked a room that was supposed to be "near the Miami Airport" but was in fact a $50 cab ride and 30 minute drive north of the airport. I get to the airport and the room was not reserved. In fact the hotel had no record of any Priceline information and was full. I was the third person to have this issue. After waiting on hold for an hour I talked to a customer representative who promised to "elevate" the issue. After a full three hours they finally cancelled the reservation but it does not make up for the fact that I ended up sleeping in an airport and spent $50 on cab fare. Last time I book on Priceline.

The room I booked through Priceline was full price. It was canceled in error the same day I booked it. Priceline has charged me for the first night at $182.00. I confirmed with the hotel that Priceline would not be charged for that first night. Priceline would not reverse the fee. I had to rebook my reservation (not through Priceline!!) and went through the hotel paying full price + what I paid Priceline. Horrible customer service for having made an error. I was only able to use the chat line and could not get it elevated for review by anyone else.

Do NOT ever deal with Priceline!!! I booked this hotel through them and it said it would either be a king, queen, or two doubles size beds. I then called the hotel to see if room would be ready a little earlier than 3 and I was informed it was just one full-size bed. I called Priceline to let them know this and they would not help us in any way. Priceline gives false advertisement.

I had made a reservation through Priceline for a Holiday Inn. When I arrived they would not accept my reservation because the dates listed on the form were incorrect. I never noticed until I got there. We had been traveling all day and it was raining and terrible weather conditions. I have 2 small children and we were so tired. It was 11 p.m., we wanted to sleep so bad. When I arrived at the hotel the guy at the front desk would not help us because the dates had been screwed up and I did not buy them from Holiday Inn. I tried to contact someone to help us switch the dates and no one would help us, I was on the phone for 1/2 hour trying to get help and had 2 small kids crying and upset. It was a completely nerve wracking experience. We ended up walking out at around midnight because we could not come to a resolution. We had to drive all the way home in the terrible weather, tired and hungry. It was the worst experience of my life.

I've booked hotel at Mystic, CT via "name your own price" on Priceline.com. I've selected the area and desired number of stars 3.5 Upscale Plus to bid on hotel room. Priceline gives examples of 3.5 star hotels: Hyatt, Hilton, Sheraton, Marriott, etc. I "won" the hotel "Inn at Mystic" located at 3 Williams Avenue, Mystic, CT 06355. The reviews and real pictures from travelers on TripAdvisor, Yelp shows that "Inn at Mystic" hotel is not in any way in the same league as Hyatt, Hilton, or any other hotel Priceline.com gave as an example of 3.5.

They charged an authorization charge of 25.00 on a trip I tried to book which was rejected because the tickets were no longer available. It took TEN PHONE CALLS and FOUR DIFFERENT NUMBERS until I finally reached a human. Three humans in India later, they finally told me the charge would just fall off my card. This took me AN HOUR AND A HALF on the phone to get this information. I will NEVER, EVER use this company again. Booked on Google instead, and it was easier, less expensive, and they actually pay people to answer your calls.

I am a Canadian, who booked my hotel online (from within Canada), to a Canadian hotel. I found what appeared to be a great deal ($117.04, taxes and fees included). I reserved a room and paid in full via credit card. To my dismay, when I looked at my credit card's authorized transactions, the amount was for over $160 after taxes.

I booked a hotel room in the Marina area of San Diego and instead received a hotel much more northeast of the Marina. I reached out to the company for a resolution but the only option is no option and they actually claimed that I was refusing any resolution. How can I refuse a resolution when nothing is being offered??? I reached out numerous times and they refuse to assist.

I booked a hotel on Priceline using the "name your own price", then realized it is actually cheaper to directly book that hotel on Priceline.com, and the room will come with flexible cancellation instead of this non-refundable, non-changeable policy with "name your own price" reservation. Since they have this so called "Best Price Guarantee" policy, I called Priceline's customer service. I was told that since the "non-refundable" room is actually not any cheaper than the price I paid, I do not qualify for the "best price guarantee". This is the most ridiculous thing I ever heard! They list the exactly the same room with two prices on their website, one with flexible cancellation and cheaper price, the other one with non-refundable policy but higher price! What a spam!!! This does not make any sense! I will never use Priceline.com again.

My husband works out of state. He wanted our children and I to come visit him in Arkansas. He booked us a room. He paid 640 dollars for 6 nights at Super 8 hotel. They overcharged him for a 3rd room. He lost 318 dollars. He asked only for a cancellation on that and they wouldn't refund him at all. I think that is ** when it's clearly their fault. Yes, we should be careful. Our bank couldn't do anything about it because it was used with a debit. I think they rip people off just to overcharge them. That's greedy and wrong. I hope this company ** bankrupt getting over on people that don't deserve this.

When booking with Priceline you are handing control of your entire trip, whether business or pleasure, to a company who has but one standard, MONEY. You may think this is a good thing 'they will save me lots of money', but be forewarned the only money they care about is what goes in their pocket. On a trip to Tallahassee, Fl to purchase a home I booked my trip thru them. The only part of the trip I received what I trusted Priceline with was the flight. The rental agency informed me Priceline always makes promises on the booking of type cars but does NOT pay to reserve them. Simply put I had to drive a lesser car than I paid for or pay out of pocket to rent another car without being reimbursed for the one I already paid for.

Had been contacted that my daughter had a massive stroke and was on life support. Made reservation on Priceline. The reservation that I made come up different than what I applied for. Tried to cancel but was told only the airline could be canceled without cancellation fee. I was charged fees for Hotel and Rent Car. Did not have time to argue. Had to get to Canada. Called airlines and hotel and made my own.

I received news from my aunt that my grandmother passed away on February 3, 2016. I frantically called my siblings to break the news to them. My grandmother lived in Fort Lauderdale, FL, so we were trying to find the cheapest rate. I bid on a flight for 4 people and was successful. We were set to leave on February 10, 2016. I received a call from my brother in the early morning of Feb.10. He was at Children's Hospital in Oakland with his daughter who was just admitted. He was distraught on the phone and ask me if I could contact Priceline to change the date of the flight. I assured him I would check. I contacted Priceline and they told me you bid on a price, no refunds no exchanges. So my brother and cousin missed the flight and our grandmother's funeral service and I was out $681 for their tickets.

I booked a reservation on Priceline.com, Name Your Own Price. Within 2 hours of the reservation, I was online chatting with a representative from Priceline to inquire about cancelling my reservation. He informed me that because it was a NYOP reservation that he could not help me with cancelling the reservation and that a NYOP reservation was not allowable. I then reached out to the rental company (Budget) with whom the reservation was made. They informed me that "they could not even see the reservation" and that they could not help me either. I made the decision to make a phone call to Priceline for additional help. While on the phone with Priceline, the only solution they could offer me was, "according to the disclosures at the bottom of the page, which I could see "this type of reservation (NYOP) was not refundable or able to be cancelled."

We purchased a hotel room and then realized we needed to help with a family problem surrounding a death. Even though we just asked to reschedule for two days later we were denied rescheduling or refund. We felt this was very unethical. As a result we will have to choose which side of our family we will support. With a reschedule of just two days we could have given support to all of our family members.

While traveling, I used Priceline mobile to reserve a nearby hotel. I've not had problems with the "express deals" before; however, this time it reserved a hotel over an hour away, in the wrong direction. I tried to call them, but it's all automated, and eventually, with NO option to speak to a person, the IVR hung up on me. I emailed them politely to request a review and refund based on years of use and the fact that multiple hotels in the immediate area were available. They replied that they can't do anything and the potential reservation area is available for viewing prior to agreement, but actually it's not on a cell phone, but for sake of argument, let's assume it was... A loyal customer can't get an exception for a completely ridiculous reservation?

So after posting my dissatisfaction on Consumer Affairs, the executive offices of Priceline contacted me to advise me that they are doing a one-time cancellation based on the circumstances of my situation (legally blind and disabled) and that I need to understand this is an exception. So, in the end, they have agreed to refund me and this made me a satisfied consumer and now they have lived to their motto of taking customer service in a high regard. Thank you!

I booked a room advertised for $24 for Feb 23-24, 2016. Drove 1 1/2 hrs to the hotel and still had no confirmation by the time we got there. It had accepted my payment no problem! Hotel says NO reservation in that name but one for us for MARCH 06, 2016!!! She said the woman just ahead of us had the same thing happen to her also. The clerk gave us Priceline's phone #. We called got a major runaround and the guy hung up on us, Twice. I tried again and he hung up on us again. Then HE called US back and when we answered HE hung up again!! So we had to pay in cash a higher rate so we could have a room. Exhausted, angry, hungry & our romantic evening ruined, 1 1/2 hrs after our arrival to the hotel we got a room. Now a $24 room cost us around $80. Wow some bargain. Just a major ripoff. Now there's a room booked I can't use. Anyone want a room in Henrietta N.Y. for $38 on Mar 6th???

Just tried to book a flight from NYC to London and encountered a lot of problems. There is no customer service person to talk to. After 8 pm forget to talk to a live person...Robot or live chat...That you have to wait for unknown time. Second, apparently my credit card was declined due to not having enough funds which is not true. Was tried the second time...Same result for "this" company, so I called the card and they stated that a card is ok to use. Live chat was not help, just waste of time. So the end result, I have to book thru the other company which my card amazingly worked at.

I booked car with Priceline estimated charges 19.56 USD. I complied with terms of agreement. However my bank account was hit with two charges of 33 USD total 66 USD + something like 3 Euros for toll roads and toll road charges are OK. When I asked Priceline for explanation they told me there is nothing that can be done if I do not provide them rent-a-car rates. I argued that it is something they are supposed to have or discuss with SIXT car rental. They said there is nothing they can do??

This is with regards to a previous dispute, original case # **. I did not understand the nature of this particular dispute process, but after talking to the credit card representative and the merchant (Priceline), I should have filed it as a "non-receipt of services". Please see the notes referenced below as stated to the representative in the dispute department for my credit card.

Booked a hotel through Priceline Express Deal. Allegedly, it allows you to book rates which hotels don't advertise. This was a lie. It was exactly the same price. I feel completely ripped off. Customer Service didn't offer any options but to pay because I agreed to the contract. What contract? The one with million pages? The only contract I saw was the attractive price in the town I was looking at. On top of all things this hotel is not technically in Montreux. I felt even angrier. They masked a hotel with 6 out of 10 rating under the 4*. I booked million times with Hotwire and they never did that to me.

I had the misfortune of booking a name your own price with Priceline. I had put all my credit card info in and was debating whether or not to press submit on the price I received. My children were arguing in the background and one was not feeling way. As I turned, I accidentally clicked on submit... If anyone has a sensitive Apple mouse, they will know how easy it is to do that!!!

Have several travel arrangements, flights, hotels, car to make for staff members traveling to Oklahoma City. Have never tried Priceline, name your price before. Was told by several people I know that it saves you a lot of money. I looked up prices for hotels in the area, all serving free breakfast and pool. I put in a price on Priceline that was just a little under those hotels and was accepted immediately! Great, until I printed out the ticket 2 minutes later finding out that there is no breakfast. We are staying 3 nights. 2 people.

I have never used Priceline before. Thinking Priceline was the best way to book a great room at a great price, due to their flashy marketing. I was wrong and it was a costly lesson learned. Writing this to warn others to not use Priceline in the future! I "bidded" on a room that was a 4-star hotel at a 2-star price. Well it was the opposite, it was a 2-star room with a 4-star price. 33 miles from the address I put in to be near!

We booked 2 cabins on a cruise through Priceline and specifically asked the representative the policy on cancellation and any fees that may apply. We were told we would lose $100 per cabin. Both my husband and I were on this phone call and we decided we were willing to lose $200 in case we needed to change plans. As it turned out we did need to cancel and now besides losing the $200 (100 per cabin) we also lost an additional $25 processing fee per cabin. So out another $50 that we were never told about after we specifically asked policy on cancellation. After speaking to a supervisor she acknowledged that the representative but was unwilling to do anything for us. The principle behind the $50 is what is upsetting and I will never use Priceline or recommend them.

We recently booked a hotel through Priceline for a trip that was ultimately canceled due to extenuating circumstances. We called the hotel prior to check-in to inform them we wouldn't be able to make it, which they appreciated and encouraged us to contact Priceline to resolve the refund. Priceline evidently has no record of this communication, and marked as "no shows", meaning we simply never turned up for our reservation or made an attempt to communicate with the hotel. Ordinarily I'd understand the miscommunication between a hotel and third party, but Priceline apparently has no leniency for extenuating circumstances (death or severe illness of self or family, natural disasters, acts of God, etc.) typically commonplace for those in the travel industry.

Be very careful about renting from Priceline. Read the "very fine" print. No cancellation, no refund, no changes. Don't book too far in advance of your trip because if the prices change (go down) you are stuck. I found much better prices with Priceline after I booked with them and they didn't waste any time on the chat line pretty much saying buyer beware. Our profit, your loss. Peter my chat line fellow just kept reading from a script. The reservation sheet I had had a box at the top of the page promoting car insurance and in that box it said Free Cancellation Until Pick up which I took to mean just that since it was right above all the reservation information but behold down below in nice small print was the no cancellation, no refund, no change information. Will never use this company again.

I am very disappointed with Priceline. My family and I are traveling. We tried to find a room through their website. It gave a generic "2.5 star hotel" description and said the hotel with low prices would not disclose the name of the hotel until purchased. There was no city name (lesson learned for assuming they would pull up hotels in the area we were in). When I pulled the info up, the hotel ends up being 30 miles in the opposite direction we were traveling. At midnight, the last thing you want to do is backtrack 30 miles that you have already gone.

I made an express deal reservation through priceline for a 3 star hotel room for arrival Feb 4 for 1 night. I was assigned the Best Western Hill House in Bakersfield. This is an old low end property with some new paint and carpet and it is not of 3 star quality. This hotel is in a rundown part of town. The first room I was given had a bathroom fan that was running metal on metal and sounded like a grinder. I contacted the front desk and they moved me to another room. The 2nd room smelled of a combination of moldy, musty smell and bleach. At the time, I thought to just put up with it as it was just one night. I turned the TV off after 10pm and tried to go to sleep. This hotel is next to a rail yard and there was loud train noise and there was no way that I was going to be able to sleep. There was no reason to ask for another room. The whole hotel is close to the noisy rail yard.

My wife and I booked a hotel in Rochester, MN due to a visit at the Mayo clinic. In order to have access to a pool, we selected the 3-star category as all of these in Rochester have a pool in their description. Before we used the name your own price feature, we had selected a 2.5-star hotel that would have accommodated us greatly since it has a pool and high customer satisfaction. However, Priceline lured us into he NyoP for a hotel in the better category for the same price. We did and regret doing so.

I do not understand all the negative comments about Priceline. I have only praise for their complaints handling procedure. On three occasions I have requested Priceline to cancel reservations and each time, after I provided my reasons, they have complied. First time when my wife contracted cancer, second time when the hotel I had booked turned out to be in a rough area of San Francisco and the third time when the hotel did not have bathtubs to cater for my wife's infirmity. Each time I had booked on 'Name your own Price'. I thoroughly recommend the Customer Care team at Priceline.

Bought round trip tickets from Priceline which happened to be on United Airlines to attend a funeral of my Godparent who is also my first cousin. Funeral turned out to be a day ahead, purchased new one-way ticket and figured I would use the return Priceline ticket to get back home. United Airlines cancelled my return ticket because I did not use the first portion of the ticket. I called United and Priceline and was told by each company I had to contact the other company. I had them both on the line at one time because I used my cell phone to call Priceline and the hotel phone to call United... After about 1 and 1/2 hours of going to different reps all the way around, Priceline told me that if I produced the death certificate and an explanation, they would review the situation and render a decision.

I recently booked a flight for my husband and I from Minneapolis to Vancouver. I realized later that as we were leaving the US the name on the tickets should exactly match the passport. I have never had an issue in the US as my legal name is very long. I called Priceline and they were unwilling to make any type of amendment. I spent several hours on the phone with them to no avail. I called Delta and they said they would do it except that one leg was on another carrier. I spoke to multiple Priceline personnel. Their final response was to eat the ticket - $560 - and book a new one. No credit - nothing. I've used them for years - they didn't care.

I booked an express deals hotel based on it claiming 9+ rating of guests. When they revealed name of hotel it showed a 6 rating. I promptly called Priceline and asked about the misrepresentation and they read the scripted lines that said go look at hotel and call back if a problem. I called back with the problem that not only was the hotel a dump it was also $14 less on Priceline's regular listing than the so called big savings of the express deals! When I called they said my booking didn't qualify for their GUARANTEED price matching! The lower price was on their own website! Deceptive practices. Use Hotwire in the future. I use it all the time and have never had an issue. I will never use Priceline again!!!

I've been a valued customer of Priceline since 2003. I never had issues with the site, as I always got a discounted price, whenever I successfully won a bid, on the name your own price option. Recently, I won a bid at a centrally located 4-star hotel in London, for $159 plus taxes. With the name your own price option, it's non-refundable, non-changeable, which I understand, no way around it.

What a bait and switch! They offered me a 10% coupon code, so I decided to try booking a hotel through them. I selected a $45 hotel through express deals and applied the coupon code. I didn't realize, and this is my best guess, they charged me the crossed out price on their website and took 10% off that. I was not aware of this, and I didn't see this happening on their mobile app. Instead of the $45 room I know I selected, they charged me $61! I tried to get them to credit me the difference, but because I had accepted their scam, I mean terms of agreement, they were not willing to help me. I was using their mobile app and the total wasn't clear to me when I agreed. I couldn't get to my email until after I checked into the hotel. I am really upset and there is absolutely no way I'll ever use their service again. I am contesting their charges with my credit card company and getting them to refund me the difference. Bait and switch is illegal.

Bought a hotel room at Quality Hotel & Suites Airport East near the Toronto Airport. When we arrived the hotel clerk told me they've been telling Priceline they have been full for 15 days and yet still get Priceline customers. After calling Priceline customer service and been told to wait for 10 minutes at a time we were finally told there was no room anywhere. We asked for our money back which we got. By now it was 3:00 AM. Tired, disgusted and sad. We traveled to Toronto for my mother's funeral. Had to wake up a cousin to let us in at 4:00 AM.

Two days ago I went on the Priceline website and proposed a daily charge for renting a car from the San Francisco airport (SFO) for seven days in July 2016. This was the first time I had used Priceline (and the last). I proposed a price of $50. Apparently, I could have just asked for Priceline to find me the lowest price on the size of car I wanted for the specified period and pickup/drop off location, but I didn't know that at the time. So my price was accepted (of course) and I closed "the deal." My credit card was immediately charged for the full amount of the rental (over $400).

Used Priceline to try and expedite a car rental. Found out after the fact that Priceline charged an extra $22 fee for insurance (on top of car rental). I have no problem with Avis they explained everything on their side. My credit card was immediately charged the fee before I even made it to the next town where I rented my car. When I called their insurance company (Priceline's website said I had to contact them) they said they couldn't help me it was Priceline's responsibility. I was transferred back to Priceline and was told that I could not cancel because I has already rented the car. I never asked for insurance as I have my own. So much for saving money? I cannot see how this doesn't constitute fraud?

I booked a travel package with 26 hours of car rental. I paid extra insurance to car rental company. But I only used the car for 23 hours, so I was charged for one day insurance. Then Priceline should only charge me for one day because rental company charged them for one day. When I talked to priceline, they refused the refund for the car rental of one day.

My son, who is stationed in Kuwait, purchased a very expensive round trip ticket to come home on leave, through Priceline. He did not have a passport but had his orders, leave paperwork, and military ID on him. He was allowed to fly on Royal Jordanian Airlines out of Kuwait into the US. However when he tried to fly back to Kuwait, Royal Jordanian Airlines would not accept his same orders. My son was left stranded in Chicago. He paid for a round trip ticket and was denied the ability to use it on a return flight.

The CDC recommended pregnant women and women planning pregnancy not travel to Brazil. I am in the process of trying to become pregnant. This agency would not honor my cancellation. I was willing to pay penalty fees. I was willing to change destination for scheduled flight time or another time. They would not accommodate the situation at all. I have flown with US Airways for decades and they would never treat a customer this way. They always accommodate the customer and offer excellent service... I will NEVER use Priceline again. I was WARNED about using them. I should have listened. They have over 2000 complaints filed online. BAD Business agency.

I have attempted to change my trip with Priceline and to no success. I am unable to make changes after my seminar was cancelled. I did not receive a written agreement with regards to changes. I will inform all my families and friends not to book with Priceline. It is better to make reservations with the company directly because you can make changes. I am not receiving any refund on my rental and hotel Priceline. Southwest credit me my flight for another trip. That is a company I will always use. You lost a customer.

They didn't return my money and Delta told me they return the money to them, Priceline. I didn't use the ticket because have a lot stop, not even any compensation or absorbing the total difference. I will not use Priceline anymore and not even recommending to anyone.

My flight was canceled due to a blizzard. The airline told me they had authorized Priceline to give me a full refund for the trip but Priceline just messed around with me and refused. Every time I called them (three times) over the course of three days I waited on hold for at least 45 minutes. What is William Shatner doing promoting these guys??? He should be ashamed of himself...

Decided to take trip to San Juan and used PRICELINE. Looking for Condado to get some sun, beach, restaurants, etc. Got what appeared to be a good deal until we saw where we were staying. The Sheraton near the Convention Center. NOT ANYWHERE near walking distance to beaches, restaurants, etc.! Any money saved using Priceline will go to taxis to go everywhere. So we called Priceline to negotiate/complain and got a "we don't care" attitude, no matter who we spoke with. It was a "you bought it you got it" attitude. Like talking to robot drones. Nothing we said had any effect on their bottom line. WE WILL NEVER USE PRICELINE AGAIN. BUYER BEWARE.

I booked my hotel room 24 hours before arrival. Upon arrival I found no reservation under my name. I gave the email confirmation to the hotel manager who advises me to call the 800 number, which I did but was no answer. I panicked and I had to find another hotel because that hotel was completely sold out. Priceline has all my information including my CC number and God knows how are they going to do with it. I hope everyone will read this review before booking through this company.

I recently went on Priceline to rent a car for my vacation. I followed their instructions and even put in their suggested price of $23 a day for the car rental. I was informed of the price and then they informed me if I signed up for their credit card and applied it I would get an additional $50 off the price. My price was $228.95 with taxes included and they informed me with my discount it would be $178.95 with taxes included if I was accepted.

I recently "bid" for a hotel room on Priceline.com. Having done this before I understood the terms & conditions of my "bid" being accepted. However using the bid map I chose two areas in a major city in the UK. The bid was accepted, but the hotel was not in the city I was bidding on. (It was in an adjoining city very close but not in the city I was looking to book.) I sent two emails and didn't get a reply.

These crooks are the worst! Don't understand them, liars, give you the runaround. I have over 4,000 dollars in credit due and these no goods keep putting on hold for hours, lie, are really stupid. Next step is getting a lawyer. Why can't these fools hire people who can speak correctly!!! Never deal with this fraud of a company, just give me what I am owed, cannot take their bull crap any longer... legal help next!!!

I made reservations 4 days in advance at the Best Western Plaza Inn in Pigeon Forge, Tennessee. My family drove 4 hours to arrive around bedtime. When checking in I gave the front desk my printout of reservations from Priceline with the confirmation. The hotel was booked up with church groups and had no evidence of any reservations made in my name. Priceline had passed this reservation on to their subsidiary Agoda.com who charged my card but did not make the reservations. I have never had a problem with Priceline in the past few years until this trip and I am extremely disappointed and inconvenienced. Now I am paying double for a room and have to wait until after the holiday to call and try to get a full refund.

I had such a horrible experience with Priceline.com. Made a reservation for a hotel room for 1 night for my son's golf tournament that was only 3 hours from home but since it started so early in the morning we were staying the night with the team. When I got to the hotel the reservation had been made somewhere in Canada 1000's of miles away. When the hotel manager contacted them they said I would be reimbursed but they never would reverse the charge even though it was their mistake and they admitted it. So This company isn't as great as they seem and took me for $165.

I booked a hotel reservation on 1/8/16 for a stay on 1/17. Received an email 1/13 indicating there was an issue with my credit card and to call the hotel. I did and they had no record of our reservation. I was passed back and forth between Booking.com and Priceline. They blamed each other and no one took accountability. They had my phone number and no call was ever received before my reservation was cancelled. I made a new reservation in a room with one bedroom for FOUR people using that exact same credit card. The policy and lack of accountability was just bad business. I will never recommend Priceline or use their service again. Aman, Kris and Andi were all extremely rude and unhelpful.

Yesterday I was not allowed to board Air NZ flight because my surname has an Sr suffixed to my surname. I booked my ticket with Priceline.com, an American booking agent. On their web page, next to where I type in my surname ** was a dropped down menu which gave me 5 choices ie... For clicking that Sr I was penalized as my name now no longer match my NZ passport. Air NZ under instruction from their Code share partner, China Eastern Airlines not to accept any discrepancy in the name.

I was attempting to book 2 rooms in Johnson Creek Wisconsin for a weekend. After a search of prices, and reviews, the Comfort Suites had the best reviews. At the top of the page I was viewing, I saw an ad for Priceline. I ended up placing a bid with Priceline. The bid I was placing showed that Comfort Suites was on the list for a bid, and the rest of the hotels were out of the area.

I recently booked a trip through priceline.com via JetBlue. The total came out to $774.14 for 2 tickets. When I saw that the price dropped to $738.14 within the next week, I called JetBlue to see if they could do a price adjustment. JetBlue told me the amount I paid matches the lowest rate so there were no adjustments needed. My credit card statement shows I paid $774.14 to JetBlue but the SUPERVISOR at Priceline begs to differ.

Priceline - Hotels. Priceline's ratings of New York hotels as 4 or 3.5 stars was highly deceptive. I wound up with a reservation for a very very tiny room in a 4 hotel described as "upscale plus". Nonsense! The room is VERY SMALL WITH A SINGLE FULL-SIZE BED for two adults. Customer reviews confirmed the ridiculous size. Priceline does not give you the option of rejecting or choosing hotels. You are completely dependent on their categories and choice.

I had booked a car rental with priceline, but when I checked with the rental agency, the car was not available at the specified time. They had no other cars available, and I ended up having to book another vehicle abruptly, which ended up costing about $300 extra for a week. It is much better to book directly with a car rental agency.

Priceline.com is a joke. They charge more than the hotel charged. They did not pay the hotel. We had to wait over an hour to be connected so we could get our room. We paid in advance. Priceline charged 11.00 more than the hotel would of charged if we booked directly and that included tax! And when we finally got a Priceline operator, I asked her about the guarantee and said, "you have to talk to website?" ... that she could do nothing. Websites do not talk to me...

Priceline is NOT taking any responsibility for their agent's fault. My flight has been delayed for more than 22 hours and the agent insists only 2 options for that: accept the change by the airline or refund the partial value of the ticket. When I choose to refund and after the agent calculated manually for 10 minutes, they provided me the information the total amount of $476.4 will be refund to me. I referred to more than an agent for the refund total amount and that's the amount provided by few different agents. By that, I made my decision to get a new ticket on my own because the price difference is not that much for the new air fare. After a month, my bank statement did not show any refund from Priceline. I called again and ended up there was only $234.8 will be refunded to me. I am so upset and I called for more than 7 times engaging on the phone for more than an hour trying to solve it.

Other than that the room was nice set up but there's a cobwebs on some part of the room, it seems like it has been seat for a wow. Priceline is okay for car rental but not for hotel!!! Never again.

I booked a hotel in LA near the Burbank Hotel and Priceline showed me a price of $96 per night, including taxes. And when I finally complete the booking and show up at the hotel, the hotel charges an additional $21/night for parking. Considering there is no way to check the name of the hotel beforehand, there is no way to tell if the bidding price needs to account for the price of parking. And like everyone has mentioned in the other reviews, the customer service is seriously lacking in training. I asked the lady on the line if I could speak with her manager and her response was "no", so then I asked her if there is a customer grievance center I can discuss this matter with, and she hung up. :( I would definitely stay away from bidding and considering the customer service, oh well.

I booked a suite for the Casa Di Veneto in Crete, Greece through Priceline.com. The confirmation I received from Priceline.com was: with hot tub (we did not have access to but paid 30 euro a night for), with Jacuzzi (we did not have because the electricity was shut off the entire time), for 4 people (we were charged for an extra room even though it was confirmed there would be no extra cost), breakfast included, for the cost of $722.59.

After booking a room through Priceline I realized that they had charged my card twice. I have been trying to get this resolved for nearly 4 hours on the phone over the course of three days and they were still unable to provide my bank with the information they needed to resolve this issue. The fourth customer service agent I spoke with was snippy and provided little information. I won't be using Priceline again. If things go smoothly then they are great but they are completely unresponsive to errors in their system and their lack of concern for both my trouble and my wasted time is inexcusable.

I purchased a ticket for my Turkish fiance (Five months of pay for a typical Turkish person), flying from Istanbul to Mexico City, with the understanding from Priceline customer service that he would not need a transit visa if flying on the same airlines and was not going through customs. Then terrorist attacks in Paris happened and the transit visa rules started to become stricter, especially for Turkish citizens. I tried to change the ticket through Europe as we called every single embassy and asked about the changing rules. I was hysterically crying to the agents on two occasions (one put me on hold for 45 minutes) about the frustration of the visa change and about the situation, who had absolutely NO compassion on the phone and told me the change in ticket price for a change in layover to Europe would cost an additional 8,000, pay up or hang up!!! I then tried everything in my power to try and obtain a transit visa for the three hours.

Made a reservation with priceline. My son who I made the reservation for was told there was no reservation even though priceline sent me an e-mail giving me a booking number. Tried to call priceline. They wanted access to my Contacts. No way. So I called priceline's "agent" adobe or something like that which was India (couldn't understand a thing she said) and was told I had to scan my driver's license and credit card and send it to them before they would book the room. Gave up, called the hotel direct and spent $25.00 more than priceline was supposed to charge me. Total nightmare.

Tried the name your price option. I put in $35 a day for standard suv and the price was rejected. I get a screen that tells me to try another price and an email with "tips for successful bidding." I was also looking at another site with another suv for $25 a day. After booking the cheaper vehicle I get charged by PRICELINE for a vehicle at a cost of $41 a day. I NEVER agreed to a car for that price or any deal with PRICELINE. They rejected my price then charged me for the vehicle anyway. Will dispute the charge and NEVER use PRICELINE again.

I just booked a hotel with Priceline using their 'name your own price' feature. Upon successful bid, I noticed that in addition to my price, the hotel will charge me a separate, mandatory fee for every night. On top of that you pay – of course taxes and... more fees. Don't use this service. It's misleading, lacks transparency and the reference prices are highly inflated.

This company is totally inflexible with poor communication. I rented a car for 2 weeks but was told by the car company that I could change my rental dates. I did so and paid for the new dates but was told later by Priceline that I would not be refunded one penny. (Btw their phone line wasn't working, so I had to chat with a very unempathetic customer service rep on chat. There is obviously no care to train their reps with quality service). Point blank. No credits nothing. $360 given away with nothing in return. No wonder their stock price is dropping. They don't even pay the car rental company anything so in a way, they are legally stealing money for no service in this fashion. Yes, it's in the fine print. Go figure, fine print... Does that always match up with a human being's reality in holiday travel? No. Never giving a cent to this company again.

I encouraged my daughter to book a hotel room using Priceline and their Express Deals. She picked a 4 star hotel that was advertised as 30% off or more. The hotel she ended up with was $10 less than the regular price as shown when we clicked on the reservation. Far from 30% off as advertised. It was also in a part of town that did not show up in our original search. In fact it did not show up on the Priceline website at all. It was very important that she stay in a certain part of town and this hotel was far from it. It was within the map area as described but we felt confident that she would get a room in the right area as every hotel listed by Priceline was in the area she needed to be.

In September of this year I made the mistake of using Priceline to purchase tickets to France for June of next year. Based on my experience I will never use Priceline again. After I purchased the tickets from Priceline I transferred units in the Army Reserve and my drill schedule changed and my drill fell on the dates when I would be travelling to France. I called Priceline on the 25th of November to find out what the process was to request a refund due to military duties and was given an email address to send my drill schedule to which I did and was told a decision would be made within a few days. During this call I was on hold for a total of 36 minutes. I called Priceline again on the 27th of November and was advised that Priceline had received my documentation, would contact the airline, and would contact me the following Monday or Tuesday. I was on hold for a total of eleven minutes during this call.

I just got offline with Priceline's awful chat line service which directed me to self-service. I could've hired a monkey to do their job. The worst customer service I ever received.

I am really disappointed with your service. I had book the two-way tickets for Australia-Toronto. I had return flight on 24th November and on 23rd November, I received an email saying my flight has been cancelled. Also, it was mentioned that flight has been cancel on my request. I have never request anytime anywhere for the cancellation. When I tried contacting Priceline, they asked me to contact airlines, and again airlines asked to contact Priceline. It takes me almost up to midnight to sort out my flight. I had to cancel all my plans of visiting friends and shopping on that very last day of my stay. I have to go through so much hustle. Also, the seat and flight was not as per my request. In my transit in Dublin, also I have problem because of this flight cancellation. This is really disappointing.

We placed a bid on Priceline for a standard suv. We needed to take a trip from Knoxville, TN To Portland, Maine where we were going to attend our grandfather's funeral. We got the confirmation e-mail but it was not for a standard SUV it was for a Kia Rio. There are 5 of us that were going and we all know 5 people cannot fit in a Kia Rio especially when 2 are children with car seats. We called Priceline to tell them they switched our car from a suv to a Kia Rio and they told us we should have checked the confirmation page. Well the problem there, is they have already taken your money by that time and we never once clicked on a economy car.

Priceline's customer executive office has their staff in the Philippines... my complaint regarding a hotel was not taken seriously, a promised call back never happened. They are selling hotels that don't have what they advertise with which makes them responsible as they have to check if the information of the hotels are authentic, especially when there are complaints. I'll make sure that I never book with the Priceline group anymore. Selling the family stock in priceline.

I called about 4 different Priceline numbers. It took an average of 5-7 minutes prompting through because I don't have a trip number yet (in fact I'm not going to pay out the nose for a room if I don't know what I'm getting which is why I'm calling in the first place). When I finally do get a person, they ask over and over for a trip number. I tell them I need help with getting details about a room before I book it and spend hundreds of dollars. They say "we need your trip number before we can help you." I'm like "I don't have a trip number. I need details on the room first."

I booked a hotel through Priceline at the airport and it is nowhere near the airport. Will be disputing this with my credit card company. I chose my specific area as Charleston International Airport CHS & I got a list of 10 hotels – within the list was a link to express deals - right under my location the first hotel I booked and it is nowhere near the airport – 8 miles away. Other people have had this happen as well. Very deceptive. Priceline says it's nonrefundable. Will see about that. Annoying that they would deliberately mislead us.

I accidentally clicked on a bid for a rental car to be picked up and returned in the same city (I needed to return it in a different city). It took me a fraction of a second to close the window in an attempt to not have the bid go through but it was too late. Less than a minute later I was already talking to a customer service rep to try to cancel the transaction. Rep referred me to the outside rental company (Budget Rent a Car) and stated it was up to them to cancel the transaction and refund my $100+. I contacted Budget and they stated it was up to Priceline.

I made a mistake and booked the wrong Embassy Suite hotel on Priceline. I called and asked if I could cancel the current reservation and rebook with the Embassy Suite that had an indoor pool. They said my reservation could not be cancelled or changed. They were very cold and rude. I asked to talk to the manager and she was even more condescending than the rep I was first speaking to. The hotel I was asking to change to was $50 more. I have used Priceline practically since their inception. As long as you don't make mistakes, you might be ok. If you make a mistake on your reservation they will not help you. Everyone knows that it is completely untrue that they cannot change reservations.

I will NEVER EVER USE Priceline again. I booked a flight to FL for a closing on a home and took out the insurance for trip protection. When I had to cancel the flight and rebook the trip and the car rental, they said the cost would be $200 per person to rebook the flight and no reimbursement for the car. Car Agreement stated no transfers, non refundable, ok so that is on me for not looking at it better. I also tried to work directly with the airlines and car rental co. but the cost was more than just rebooking the flights. I also canceled my flight 2 weeks early since I knew my closing got moved.

You should never book an international trip with them. Their customer service is very horrible. If we call them, they will ask us to call the airlines for any service but the airlines will tell us to call the Priceline. They just bombard us without servicing our request. Waste of time and Waste of money.

Booked a hotel through Priceline on November 24th. Looked at prices for hotel again on December 2. The price had gone down from $129/nt. to $111/nt for the same hotel, same dates, same room, same amenities in room, etc. I wasn't worried since Priceline has a "Best Price Guarantee" policy. I read over the policy several times and my account is covered by what their policy states.

I reserved a rental car from Budget in Prague, Czech Republic returning to Vienna 8 days later. The price and service from Budget was good, $364. However, my AMEX was charged $1245. Priceline customer service would not help at all so I called Budget. Since they were moving very slowly, I called AMEX customer service. AMEX is wonderful. With one phone call, they gave me an immediate refund while they worked through the details with Budget. I would have saved a lot of effort just calling AMEX right away.

If you have a problem and you booked through Priceline, you are out of luck! They don't care at all and will NOT help you. You will hear "I can't help you with that" a LOT. This is literally the worst customer service I have EVER received and that is a big call! I booked a hotel through Priceline as I have done many times before with no problems. When I looked at the receipt, I had been charged the regular rate for the room rather than the advertised "Sale" price. I called immediately to get help and was told that they couldn't do a price match guarantee because I didn't have a valid receipt at the lower price!

Never, never, never accept the online car insurance with Priceline when you make a reservation for a car through them. When you get to the car rental place, they don't accept Priceline's car rental insurance and when you call to cancel it with Priceline and let them know that you are at the rental place and they are not accepting their insurance, they will not refund your money to you. I paid for car rental insurance twice because of it.

Just tried to purchase a ticket from OMA to JAN at Priceline's price and entered card info and they came back with a new price way above that. How does that work? Shame on you Priceline!!! My brother would really like to see his Father for the holidays. Who knows how long Pop will be around. Shame on your lure Priceline!!!

Priceline will be glad to cancel a room for you. But they won't refund your money for a reservation you made 15 mins before you talked to them. They are not helpful in any way, they are helpful to their own pockets by keeping your money. I will never use Priceline for any reason in the future. I will also advise my friends and family not to either. They have the power to change all types of dates, times arrangements, etc, but they will not because it doesn't benefit them.

I reserved and paid upfront 2 nights at harbor hotel in Baltimore because I saw the hotel have its animal friendly. After I arrived at the hotel to check in, the lady at the counter ask me if the dog gonna stay, of course I say yes. And she ask me to provide a credit card. 15 min later I received an invoice charged on my credit card of 50$ x night just for the dog (chihuahua). When I reserved, no one ask me if I have a dog or not and also no one tell me its extra 50$ night. After I talk over 2 hrs at the phone, the hotel give me a break of 25$. Additionally to park the car are also 20$ x night and thank of Priceline, I spend in 2 days more money if I go tho the Hilton hotel.

Every time this year I've stayed at a hotel that I booked and Priceline the star rating doesn't match the hotel. I thought I booked a 3 star hotel in fact when I got there it was more like one and a half, 2 at best. The amenities are always low quality.

I booked a hotel room at Wyndham Garden Fort Myers Beach - Fort Myers Beach checking in on 1 on priceline.com using the option of name your price so basically it is non-refundable and non-cancellable reservation. I was charged about $250 + $46 for taxes and fees, while other websites like tripadvisor.com and amom.com were offering the same hotel/room night for $155 + $23 in taxes and fees. I contacted priceline.com. I spoke to a customer sales representative who said they would make up the difference if they can find it on tripadvisor or any other competing site. I sent them a screenshot from tripadvisor but the Customer service rep kept insisting that she is unable to find the competing rate. In fact the hotel room is available at $155 as I am writing this complaint.

Called to request a change of dates 5 min after booking due to not have booked my flight yet and they would not work with me. Then I found the same hotel for $150 less and they would not price match either. They got me for a little extra cash but it will be the last time I make a purchase with them.

I used the "Name Your Price" to book a hotel. I requested a two star hotel but instead was given a three star hotel that was ten miles away from my intended destination that has limited transportation. I feel this is a bait and switch tactic because the hotel is so far away. It would be better if they put that hotel in another zone. I have used Priceline for a long time and will recommend not using them in the future, Customer service was not able to resolve this problem. Think twice before you use Priceline. They will not support long-term customers.

I recently booked a trip to Thailand. Priceline had many options indicating Airline's prices, and trip times. I chose a trip on South Korean Airlines primarily because the trip time was short. So I hit select this round trip, both trip to and return showing less than 20 hours of travel time. Well it turns out that there is a 23 hour stopover in Korea, which was not included in the trip time! Naturally, I am pissed! While I have to live with the trip, I will boycott Priceline, Kayak, and other subsidiaries got at least a year! If anyone wants to start a legal suit, count me in!

I booked a trip to NC with them. It was to be first class air, hotel, and car. I received the invoice and paid it. Two hours later I received the itinerary and saw the air ticket was economy. I called and was told they did not book first class and to call the airlines. Since they were not providing the service why should I do the work. I told them to cancel the whole package. Later when I got my card statement it still showed a charge to Priceline. When I called they had cancelled the air and car but said I had to call the hotel direct. Called and was told to call Priceline or my card company. I called my card to refute the charge. While we were on the phone he made a conference call with Priceline. After explaining the situation with their representative he hung up on us. Never use these people. No service, no support, burglary take your money.

I reserved a rental vehicle 20 days ago. Based on that reservation I made all other arrangements like flight tickets, hotel and all. Now the reservation has been cancelled. Rental car company is saying that it is a mistake of Priceline as they showed the not available vehicle as available. And Priceline is not at all taking responsibility of booking same vehicle with another rental car company. They simply asking me to cancel the reservation and make another reservation. Now the prices has raised by 2 times now. My entire trip plan has been disturbed because of Priceline.

Never. Never. NEVER use Priceline to make a reservation. It is not cheaper or more convenient than going through the hotel itself. I made a reservation on the 20th to stay 5 nights. My plans changed and I only needed to stay 4 nights. The hotel manager said if I had booked through the hotel it would have been no problem, but since I used Priceline I had to call them. I called them. They refused to give a refund, even though I was canceling that last day, 4 days prior. I asked why. He said that my deadline to change the reservation was the 19th. The day before I made the reservation. Oh! If I only had access to a wormhole (or the Tardis), then I could have gotten a refund. They claimed to state their policies, but I did not see where my dates were ironclad on the submittal form (must have been really fine print). Or, maybe they have access to time travel and went back and made that policy change just to thwart me. Who knows?

I was on Priceline name your own price just scoping out what kind of deals I'd get for Christmas. Before confirming my booking, I just clicked to see what seats would be available. Upon clicking the link to available seating on the flight it took me to a page that confirmed my bookings and didn't even show me what seats were available. On top of that tickets were somehow booked for November NOT December. I called Priceline about this ** disaster and they wouldn't help me. Their website is a stupid joke and so is their (lack of) service. ** em!

Be very careful when dealing with Priceline. I needed a hotel near Boston Logan airport for a night layover. I "bid" on a hotel room "at" Logan airport. Got a room for $95 - "Red Roof Inn at Logan Airport". The problem was that it was "not" at or near the airport. It cost a $88 taxi ride to the hotel and $83 back to the airport the next morning. When I complained, Priceline told me too bad if I had "studied" its online map, I would have discovered some of its airport hotels are far away. Taking a look at its online maps - you will see that you need a magnifying glass and a deep knowledge of the area. Best advice - avoid Priceline.

I booked our flight to Denver on November 3 with Priceline. I knew the airfare was not refundable, because I read it on the airline's web site. I guess I thought I had a best price guarantee with Priceline, and knew I had 24 hours with Priceline to cancel the flights. Turns out, the GUARANTEE WAS ONLY GOOD FOR 24 HOURS as well. I called customer service after looking at website, thinking "Great! Same itinerary, same flight, etc." But the service rep burst my bubble and informed me I was not eligible for a refund, because it was more than 24 hours since I'd booked the flight. I returned to the website, and found the 24 hour clause buried on the second page of the FAQ's. So the consequences are, I paid $178 for 5 tickets with a "Best Price Guarantee" on Priceline that are selling for $111 each now, costing me an extra $335. Priceline's Best Price Guarantee is next to worthless. There is no guarantee.

I made a hotel reservation and realized within 2 minutes that I reserved for the wrong date. I called the hotel but no one answered. I chatted with Priceline but they told they couldn't help because no one was answering at the hotel. I asked them to just cancel the reservation but they would not. They told me to call customer service the next day.

Booked a hotel room through Priceline. Got a confirmation number via email. Just to be safe, I called the hotel en route. "No reservation by that name here", they said. Called again hours later. Same answer. Called Priceline and got recorded message saying my confirmation was all in order. Couldn't speak to a real human.

This company is the absolute worst. I prepaid for a hotel and had a meeting cancelled and they wouldn't allow me to cancel because I "hadn't spent enough money to warrant a refund", when I asked about cancelling but paying a fee, rescheduling my booking at a later time for a different location, getting the money as credit toward another booking I was told over and over there was nothing that could be done. This is absurd. Other companies, even hotels themselves will allow you to cancel within 24 hours and this was well over 3 weeks in advance. When I asked if I could file a complaint with the company I was told they would "make a note". Needless to say I will not be giving them another dime.

I booked a hotel through their auction service at a reasonable rate. However, I came to find out that the hotel's pool was not going to be in service during my visit. The price I paid was based on the amenities the hotel had to offer, so if one of the main amenities is not available, the value of the room is much less. I called Priceline to see if they would move me to another hotel. I even offered to pay to upgrade to the next star level available. The overseas call support would not speak to me beyond reading from a script and refused to put me through to a supervisor. The bottom line is that Priceline charged me for a hotel listed with amenities it didn't have. I have lost all confidence in this company. They proved that they will fight as hard as they can to keep the money they've already been paid instead of making things right for the customer.

I was supposed to be receiving free prepaid gratuities on my cruise. I went back & forth for 3 days straight with the cruise line & Priceline while on my cruise. Priceline told me to have the grats removed from my account which I did but guest services told me that I would be responsible for paying them out of my own pocket. So I paid $250 out of my own pocket to my room stewardess, waiter & hostess. I figured it wasn't fair that they wouldn't get paid due to Priceline's negligence. Now I'm still waiting for a answer from Priceline for reimbursement. I am going to see a lawyer if they don't make it right and sue them for the money plus ruining my cruise and frustration.

Booked a room with express deal and the hotel refused to give us 2 beds without extra charges. Called Priceline and their only response was "sorry, you got what you got. Just call the hotel." Obviously paying more would have gotten us into a better rated hotel (the one we got was a complete dump next to the freeway). No option to upgrade and pay more for a different hotel with 2 beds. No solution on either side. Ultimately had to solve the problem with our bank. Finding their 1 star rating here on this website is no surprise to me.

Joining the chorus of never using Priceline again. Booked a rental for Alamo through Priceline and was only allowed to book at the airport though I wanted to book from a closer location... oh well. The next day I was sent an email from Priceline making an order of a cheaper rate at the location I originally wanted. But Priceline would not allow me to cancel the airport reservation. It is my fault that I did not read the tiny print but it never occurred to me that I could not cancel. All of the "customer service" people had Indian accents and though I had lived in India for five years found them difficult to understand and one in particular was quite rude. Anyway, done with Priceline and Alamo as well for entering into a business relationship with them.

No service rendered! And they still take my money! A representative says that once you rent a car on their site there are no refunds or cancellations even though you don't use their services. Total bs. They wont give me a credit

Case no **. Very unhappy with how they did business, definitely. I purchased vehicle collision and damage protection accidentally but I did called them before taking a vehicle out from parking lot and mentioned them that I was not sure if it was vehicle insurance. I called them and one of the senior customer service agent said that she would not cancel my full reservation but she would make sure the amount charged for collision and damage will refunded and she gave me case number to follow. She also mentioned that I will receive refunded amount in about 10 business days. I tried many times to contact them to know what's going on and how and when will I be refunded. Now, they say that they won't refund the money back which I think is nonsense and the worst way of dealing regular customer.

I didn't mention at what point my trip became a disaster, in hindsight, it was Priceline.com. I purchased the package and the nightmare began as soon as I boarded the plane (American Airlines). The hotel was lovely though, I have nothing but praise for that part. In any event, there was a medical event that mandated a prolonged stay (as the trip was for a medical reason), and when I attempted to change my flight, but to no avail. I was willing to pay a penalty fee but they required more than that. It was ~$200 cheaper to buy a brand new one way flight back home. I explained that my trip was for medical testing and additional tests were added, all I got was, "I'm sorry to hear about that but", or "I'm sorry to hear your frustrations", or "I'm sorry you're going through this."

I booked a hotel on Priceline.com. I had until 6pm to cancel it. I called the hotel at 3:10pm to cancel the reservation and they told me to go through Priceline, as that's who I had booked through. I went to my receipt, followed the link and cancelled the hotel. I had a follow up screen on my phone that said the reservation had been cancelled. I went on to book another hotel (not with Priceline) that was closer to the event I was in San Francisco for.

Watch out for the website errors. We recently booked a hotel for Provo, UT for a hospital stay and after reviewing our order we paid only to receive the receipt that had completely different days on it. The agent claimed to be unable to help us with anything and we were forced to pay for a stay we couldn't possibly use. What a waste of time and money. It's cheaper in the long run to call and book a room or flight directly through the hotel or airline rather than waste money here.

I booked a Hotel through Priceline's "name your own price" tab. I'm in Atlanta working on a budget and just went through the SC flood. The hotel came to $67. I called the hotel they booked only to find out that they hold $100 in incidentals! My issue is that when people use the name your own price feature, they have no choice in where they're going to end up! I didn't have an extra $100 to give the hotel for a one night stay!! Mind you the cost of the room was ONLY $67!! Of course I read ALL of Pricelines stipulations regarding what may be required, but this is just ABSURD!! They were however able to cancel with a full refund, but now I'm out of a hotel and $67 for 5 days until it hits my account... AND I still have to find another hotel!

Don't book anything with them because if something happen even you paid for insurance coverage with them they will never refund you even it's your right. They are rude. They really suck for the customer service. It's a fraud. People should sue them. I'm too disappointed to give details for what happened but I won't recommend them to anybody.

I am a frequent traveler as well as a professional. I had booked a room per my usual with PRICELINE. I did my homework on the hotel I would be staying at however due to my particular line of work, I have a large network of contacts that keep in touch in case there are safety issues that could arise during our work travel. While I have never had to change a reservation to date, I ended up having to make the decision to cancel a reservation. I wrote PRICELINE and explained everything... my line of work, alleged issues that could potentially harm me (or someone else) and that I have been using them for a long time and have never requested anything like this because I know their policies and am not one to complain for no apparent reason.

We got a car rental that was too small. A car that was supposed to be for five, standard vehicle ended up being a very compact two door car. It was terrible.

I have been using Priceline for years. I know how to do it and I have never once tried to contact them to rescind a bid. Today I tried to bid using my Android phone on a 3g network. The phone flashed twice and before I could enter a bid or the days, it booked me two days that I did not bid for. The rep explained that the phone pre-filled in the bid for me and insisted that I put in 2 days which I absolutely did not. They could not care less that in over ten years I have never once asked to have something corrected. Their app failed and they will do nothing. I am paying over $400 for one night in a hotel I could have gotten for $150 with AAA. Never ever again.

A second agent from Priceline worked with me to resolve the issue.

I was shopping travel packages (hotel, air and car) today, October 22nd, 2015 for a six day trip from Newark, NJ (EWR) to Honolulu (HNL). I selected my package that included: Nonstop flights on Hawaiian Airline, Outrigger Reef Hotel & a midsize car from Avis Car Rental. I also added the trip protection plan @$53.00. The package total was $2288.39 which included the $30.00 per day hotel fee, taxes and other charges. As I was checking out, I noticed my airport changed from EWR to JFK. Luckily I caught it. So I went back and changed departing city to EWR, went through the entire process of checking out again, I double checked the departure airport was EWR and clicked the "Purchase" button. I waited for the reservation to process. It did not give me the itinerary but instead a message that read: “Here is your "Trip Number" please check back for itinerary.”

I work in a customer service atmosphere on phone lines, so when I tell you that I know how customer service works, I do. This company has NONE. I booked a trip and their lovely website refused to allow me to change the return hours. I called customer service and was told that a change could be made for a low cost. I thought, ok, and booked the flight. Big mistake. I called back to change the flight. After sitting on hold for 30 minutes, I got someone who had an accent so thick, I could barely understand them...I think it was a woman, not sure.

I booked a trip from New York to San Diego through Priceline flying United Airlines. I am a nursing mother and my flights were changed twice. I reached out to Priceline after the first flight change and they told me I ran out of time to change or cancel my flight. When I got the notification of the second flight change, I called again that day to cancel my flight as the combination of changes interfered with feeding my infant son and was told that the change was "small" in their opinion and they would neither refund or change my flight without a $230 fee per person. I am now stuck choosing between the cost of my cross country flight and feeding my son on time. I am disgusted with both Priceline and United Airlines' lack of customer service. I will never be using either of their services again, and would encourage others to do the same.

said KIA RIO or similar and had to pay an extra $150. So, the total from $414 actually came to over When I questioned her about KIA RIO. She said "none available" and when we went to the pick up area there were more 4 door cars available and some companies usually give out similar cars if a particular model was not available.

I tried the Name Your Own Price deal because of their ads saying that SAVE UP TO 60% ON HOTEL. I put $80 on the bidding price and all I got $48/night! Nite ** type of hotel. I complained about it, called the customer service and they said they can't do anything except refunding me the difference. WHAT?!! If I don't mind to stay in that kind of hotel, I would have put $25 for the bidding price. And the worst things is the customer service doesn't even feel like they care enough to try to resolve this problem furthermore and just hang up on me. I totally understand about Name Your Own Price non refundable policy but at the same time I feel that they don't hold up their end of the bargain by giving us a lower price hotel. TOTALLY FALSE ADVERTISEMENT (up to 60% off on hotel. Get 3 star hotel for 2 star hotel price and so on).

I bid on a 2.5 star hotel and was given a 2 star hotel of less than advertised quality. I chatted with an agent online who said I was SOL. This site is full of false advertising and I will never use them again.

I booked 2 rooms for 2 nights in Concord NC. We were able to make the trip but my brother-in-law was unable to go due to a death that was closely related to his job. I purchased trip protection due to the fact I was paying for both rooms on my credit card. I was thinking that if something came up to stopped my brother-in-law or me from going I would not lose the 455.00. The thought being I would either get refunded or be offered a room at another time. The other choice would be like ordering car parts - you pay a restocking fee but you would not be out the whole amount for the 2nd room $250.00.

I had tickets to fly to Phoenix, and return to Maryland, but I had a death in the family, and my wife and I wasn't able to fly to Phoenix. I informed American Airlines and Priceline about how would I be able to cancel my flight reservation. I didn't have problem canceling my reservation, but When I tried to reschedule another flight with American Airlines, it wasn't a problem when spoke to Priceline about rescheduling my flight to another location. Priceline indicated too that I didn't informed them about the death in my family, and therefore the money I paid to fly to Phoenix, was nonrefundable, 1400 dollars. I explained to Priceline, I did call and informed American Airlines and Priceline about my cancellation of my previous reservation. Priceline indicated I wasn't going to get a refund or reschedule for another reservation. Price stole my money that took months to save.

I have been searching for a ticket from Chicago to Madrid for the past month. I have looked at different online agencies. One of them is Priceline. I am so disappointed at their false prices. They show availability and price per person, and once I choose it, it redirects me to an outrageous price difference. I then choose another price option, same thing happens. Then I choose another... same thing. But, once I choose something on the higher price range, it will not change it. I do understand that prices do change frequently, but it has been showing the same price and availability for the past two weeks. If these prices are not available, why even bother showing it on there?

I bid a 3* hotel on PRICELINE.COM, but got an apartment rental, which is Aston at Papakea Resort in Maui, Hawaii. When we walked in late at night, hotel staff told us we owned them $208 for cleaning and resort fee due to "different ownership." This was not on the receipt we got from PRICELINE. We raised the issue immediately, and the lady told us to contact PRICELINE.COM. When we asked her whether there was housekeep, she said she wasn't sure. The air condition was noisy and ceiling fan shook badly as if it could fall at any time. The curtain did not block light (it was not a blackout curtain), so that it affected my sleep. I called priceline.com the next day and the rep. asked me to check out and find another hotel by myself.

Priceline offers an insurance for a full refund should you have to change your travel plans. However, actually getting your refund is another story. They don't hold the policy but use a 3rd party insurer without informing you. To make matters worse, I'm expected to fill in a 7 page form and get a doctor's note explaining why I missed my travel date. I paid extra to insure that I would receive my monies back should I need to cancel. Instead, I was on the phone for 3 hours and was disconnected twice while waiting for a supervisor each time. STAY AWAY FROM PRICELINE. Better off dealing directly with the airline.

I would never recommend using Priceline to make reservations for anything, anywhere. We used Priceline.com to make hotel and car reservations for our trip to Vancouver, Canada. We live within Canada so when we made the reservations, we did not expect the charges to be anything but Canadian Dollars. First mistake. We were charged on our Visa in US dollars ($108.24), which when converted back into Canadian dollars, was much more expensive. When we contacted Priceline, we were advised that they could not do anything about the reservations unless we found a lower price online. If we did, they would refund us the extra amount, immediately.

I booked a room for the Hampton Inn. Upon check-in I discovered that the reservation was made for in a town that was 100+ miles away. I assumed the reservation was correct so I did not look at the confirmation email they sent to me. So, I called the hotel there and was told I had to call Priceline which I did. I was told that either I had to drive to the other city to check-in or I would lose my money because "it was their policy and couldn't be changed." I am not dealing with my credit card company to get this rectified. So, save yourself the hassle and money and don't use this company. Bad business and customer service.

They basically tell you, TOO BAD, no refunds, but there is not anyone to speak with.