Priceline Reviews

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About Priceline

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Priceline provides travel booking services. The site allows users to book flights, hotels, rental cars and vacation packages. Utilizing a Name Your Own Price tool, Priceline offers discounted travel options and express deals, facilitating budget-friendly travel planning since 1997.

Pros
  • User-friendly booking process
  • Affordable pricing options
  • Quick refund process
Cons
  • Poor communication from support
  • Hidden fees and charges
  • Inconsistent pricing guarantees

Priceline Reviews

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    Page 45 Reviews 8440 - 8640

    Reviewed Dec. 1, 1999

    I had requested a roundtrip ticket to Rapid City, South Dakota, to attend an evening dinner meeting honoring a friend of mine on 12/10. The meeting didn't start until about 6:00 PM, so I took a chance that I could get an arrival time before then. As you might expect, my plane didn't leave Wichita until 6:45 PM on the 10th, so I called Priceline and asked if I could change the ticket for the same flight a day earlier. It's more expense for me but certainly no loss for Priceline or United Airlines. I was told that no changes were possible. I called the Airline and was told that their agreement with United was that they could not change any of the tickets, and even worse, if I tried to go standby on an earlier flight, the ticket was not good for that, either. My credit card company won't cancel the charge, either - nothing like paying for something you don't want ten days before it's supposed to be used.

    I've written to Priceline for consideration of the circumstances (unless I make the meeting, there is no point in taking the trip). I would appreciate any advice or information you might have come across on similar problems. Bottom line is that consumers should be aware when using Priceline, that all deals are final, and you may not be happy with what you get, even at a good price.

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    Reviewed Nov. 28, 1999

    They too charged me for ticket, and I told them it had to be on certain days. They said no problem. I get word I have "won" and they are on different days and I can use them that is why there site allows you to choose days to depart and arrive. They have me on another day at midnight. They basically breached contract, and they got me and would not answer the phone. The order takers don't fix problems and there is no email address (real reputable).

    If you wait at least 2.2 hours on music hold and try for a month or so like I did, I got someone to help me. They said I had to pay $100.00 to cancel my tickets when I told them they had the wrong days. They seemed shocked. So I accepted the $100.00 charge to have them remove $300.00 of worthless tickets. That was usury, but what was I to do? Keep AMEX waiting for payment while we got to court? If I use my credit card, why I am penalized to cancel an order when the company made the mistake? I know what days I wanted to travel, and they changed them to sell a ticket. Smooth!

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    Reviewed Nov. 23, 1999

    I have used the internet before to search for discounted prices on airline tickets, hotels, etc. On every other website, I was supplied the information and then given a chance to either book the reservation or not. In looking at the web page for Priceline, I read that they would be the ones to make the reservations, etc. However, I believed that I would have a say in where I stay if I wanted to accept their price. They even let you pick a couple of different areas in which to search, or so I thought. I believe their whole setup is very misleading.

    The details: In looking for a good price on a motel, I put my search information in on the Priceline.com's web page. I immediately realized my error when after submitting the information, they told me that I would be informed as to where I would be staying in a certain amount of time. I immediately called the customer service number and they told me in no uncertain terms that there would be no cancellations and no refunds and that it states this on their web page. Again, I had seen that statement but I believed that was their policy only after I had a chance to look over the information. I realize I must be very naive because I have this false impression that I, as the consumer, would have some say into what I was spending my money on.

    Additionally, I thought that if something was not satisfactory, that I would have some recourse in getting my money back as I do with almost all other business I deal with. However, as I now know, that is not the case. In talking with the customer service representative, they finally admitted that I could cancel my reservations for $25.00, but when she transferred me to the person who was to help me, I was mysteriously cut off. When I called back, I had to explain the whole situation a second time and was again told that there was absolutely no cancellations or refunds. When I told him that the previous representative had told me about the $25.00, he was OK but that it was $25.00 a night to cancel.

    I was livid at the outrageous practices of the company and the cost to reconcile this matter. I realized that I made the mistake of trusting this company and was willing to pay a cancellation fees. However, I find this amount to be extremely excessive. It will cost me $175.00 to get nothing.

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    Reviewed Nov. 17, 1999

    I searched about 5 different websites for airline tickets. Priceline asked for a credit card to "continue with search." They never even showed you what was available; they just charged me $476 for tickets that didn't even meet my criteria. I called them immediately, and they said I was beat! Then today they had the nerve to call me at work and tell me for $75, they would cancel the order. I told them that this would not be acceptable since I never wanted them. I spoke to the manager of the airline. He told me this is typical of Priceline. He also told me that he could cancel the reservations but only Priceline could do this since they were the ones who made the reservation.

    Priceline intentionally made their web page unclear so unsuspecting people would be sucked into buying something when they thought they were just inquiring about the price and availability. I have been in contact with my credit card company and have made them aware that I did not authorize the charge and I have no intention of paying for their tickets. I do not have them and I do not want them. I am submitting this complaint in the hopes that they are prevented from engaging in such deceitful business practices in the future.

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    Priceline Company Information

    Company Name:
    Priceline
    Year Founded:
    1998
    Address:
    800 Connecticut Ave.
    City:
    Norwalk
    State/Province:
    CT
    Postal Code:
    06854
    Country:
    United States
    Website:
    www.priceline.com