Priceline Reviews

I had reserved a car rental for my family who had a softball tournament in Chicago. The reservation was in my name, but I had to go two days later because of a personal matter. My husband was at the counter, with my credit card, and Priceline would not assist in letting him get the car from Hertz. My husband and child had to wait for me to get another reservation with Hertz that was $200 more so that they would have a way to get to their hotel. All rental companies allow the husband to drive the car. I am so surprised that Priceline couldn't extend the same courtesy. Needless to say, my husband and child were left in the Hertz waiting room longer than necessary.

Last night I bid on a hotel room from Priceline as I have done MANY times in the past, with amazing results. Once Priceline awarded me my room, it popped up with 3 good reviews. This morning I look further and as I read on the reviews are terrible. I then proceed to Google reviews. Same thing. I call Priceline to tell them how disappointed I am. Priceline reviews what I tell them, they then tell me that the reviews are fine and I will be pleased with my stay. I paid for a 3.5 star. The reviews have many complaints such as thin walls, dated, staff unfriendly, overcharged, do not honor Priceline price and the list goes on. I can't believe that Priceline would stand buy so many complaints and one-star reviews. After 12 years this is the firs time I have contacted Priceline for anything. I am so angry and disappointed. I hope they prove me wrong.

I booked a three-star hotel using name your own price. They suggested the average room was $133. I bid $90. It was accepted. I was fine up till then. Then they booked me into a Ramada Inn that has about a 60% satisfaction rate, and also that is only $76 a night on most all hotel booking websites. For my $90, I expected to be in a true 3-star hotel, not a 2 or 2 1/2 star hotel. They should not be allowed to book you at a rate higher than the normal rate of the hotel. I will not use Priceline ever again for anything.

Don't ever use Priceline!

I will never use Priceline again. I booked a room with the understanding that there was a pool on the premises. After booking it, I find out that they do not have one at all. They do not stand by their own ads. I called and spoke with several people who all told me "oh well". I use them at least 4 times a year. I will now be using another company after this experience. I finished booking my trip through another company. This happened once before as well. Very unhappy.

We arrived to the hotel to find out it was falsely advertised as a 4-star hotel. The SLS website reads 3 stars, however the Priceline rating given to the hotel is 4 stars. It is a very low class and does not offer the amenities or high class service a 4-star hotel is known for. We feel robbed.

Priceline works with just five car rental companies. If you book your car anywhere other than Priceline, all five of these companies allow spouses to drive the vehicle at no extra charge. For Priceline bookings, the companies apply different policies and charge an extra daily fee for spouses. On a recent 7-day rental at O'Hare, I thought I had saved about $50 by booking through Priceline rather than using any other OTA site.

I bid on a hotel reservation for Torrington, Ct for one night. Before doing so, I read the directions in "Step 3: Choose the star level for your hotel." For the "2-Star Moderate" it listed accommodations such as Comfort Inn, Best Western, Ramada, Holiday Inn, Homestead, and La Quinta. For the "1-Star Economy" designation, it listed Roadway Inn, Red Roof Inn, Econo Lodge, and Super 8. I did not want the Rodeway Inn (there is only one in the Torrington area), so I bid for a 2-Star hotel/motel. Much to my shock, my bid was accepted for the Rodeway Inn! I understand that generally there are no changes permitted after bids have been accepted, but thought this would surely be an exception since this resulted from a Priceline error.

I made a hotel reservation for my birthday. They charged me $56.01, and I still had to make a payment around $45 to the hotel. Come to find out that is how they make their money. I cannot afford that.

I arrived at car rental desk and car company had zero cars to honor my reservation confirmation. I was told they expected some to arrive but in 2 or more hours. After not getting any help from Payless car rental, I called Priceline and was told all they could do was cancel my reservation and that I should go find a computer to make a new one. I was stranded and received no help from Payless or Priceline. I never expected a large public company to not care the least about their customers. They didn't even offer to call the Payless home office. Disgraceful!!

I went to book two hotel rooms through priceline.com, they informed me my credit card number were invalid. Attempted again with the same credit card. Same issue. Went to check my credit card and charges were pending from the priceline transactions. Attempted to speak with priceline. No number available, unless you have a existing reservation. Did the click to speak and was given a number to call. First person did not respond on the phone. Went back to click to chat attempted to speak with that person. Was given the number to click to receive a call again.

I booked a hotel on Priceline only to find out after that prices were in US funds. Looking back on their web site it is posted that prices are in US funds but I believe that that should be posted a lot more clearly and more obvious. My mistake - just a warning for others.

Tried to rent a car through their name your price feature and was never giving the option to say no when I knew the rental co would charge deposit. Talked to their chat team twice to try and figure out what companies charged a deposit. CS told me they didn't know and said it was up to me to do leg work. After finding out which ones didn't charge deposit tried to call them and tell them I would be willing to pay more for another company, they told me, "No" and asked to speak to manager about situation. They said they understood but their "policy" is not to cancel. Told them I wasn't trying to cancel, just didn't want a deposit, told me I signed and they wouldn't do anything, then thanked me for my business and hung up. Don't do the name your price feature, it is a horrible feature and a must website. Go to a competitor.

I booked a hotel in Memphis, Tennessee for my mother and I to see Graceland. But, the automated website at Priceline had the automatic date of July 4th on the website; the current date was June 20th. I thought it was the current date. I wanted a hotel room for that night. By the time I realized the Priceline scam that they were sell rooms for the July 4th weekend, it was too late. I ended up paying for the room twice for my room on June 20th because of their no cancellation/no change reservation policy. I called Priceline to receive only an automated response, and I called the hotel they told me to call Priceline. Priceline is cheating and stealing money. I will NEVER use Priceline again. And, I will tell everyone I know not to use Priceline because of their cheating and stealing.

Recently PL has been sending SOME of my bids to a third company WITHOUT my knowledge or permission. New partner DOES NOT pay for the room right away and only gets RESERVATION. When I had questions PL Customer service COULD NOT help me because it was NOT their reservation, even though I used PL App and have confirmation #'s with their logo on it. Bad business!

Twice I've booked express deals and wound up with hotels that were promised as four star hotels only to find them to be NO way near the rate they promised. It's unclear how they formulate their ratings since you have to trust their accuracy of ratings when doing an express deal. It's revolting when they don't stand by them and tell you you're stuck at the hotel when you find it to be lacking.

Any fair trade should be built on terms that are agreed upon. Priceline forces agreement to unfair terms by making the key information difficult to access. Shame on Priceline for its sneaky approach to doing business. Profit should not trump ethics.

I booked flight + car through Priceline for my 12 day trip from Long Beach to Houston. My flight reached on schedule around 2:30 AM. My car pick up time from Hertz was at 3:00 AM. When I reached the car rental location, it was closed!! It says on the counter that they are closed from 2:00 AM to 5:00 AM. I don't understand why Priceline booked my car from this place when the location is closed at the time. I called Priceline and I was advised to wait and then they said, "If you can't wait then take a rental from another car rental company for the same period and class of car", and they will pay for the difference. And if I chose to wait they will look into compensate me. Based on Priceline rep advise, I went ahead checked at AVIS - the only location open at the time (National was open but had no cars available).

I booked 2 flights 4 days ago for a flight 18 days from now. Called today to change a flight time. They now say there was a "contract page" that I didn't see that allows them to charge SUBSTANTIAL fees if I want to change or cancel my request. None of this is disclosed on the receipts they print out or the confirmations they send. BEWARE of dealing with Priceline.com. I have no doubt that a lawsuit will soon be filed against this company! Call to complain and they just transfer you in circles...

AWFUL CUSTOMER SERVICE! First off they can't give you a manager's phone number blah blah. That's bull because I have never heard of anything so ridiculous in my life that a manager could not be contacted! So my situation is that my sister is sick and we needed to drop off the car a whole WEEK early from our vacation and the thing is even for a family crisis they can't even give you credit at least for the website! So my family and I are out hundreds of dollars because you have some kind of stupid agreement with the car place blah blah but if the management really wanted to be nice and humane, they could help a family out in crisis. Come on!!!

When I checked into the Microtel on June 20 they told me my room was #105 and it was clean. When I opened the door the room smelled then I looked at the bed and for fresh semen on the bed throw. I took it off the bed and took it to the lady at the front desk and said "this is what you call clean." The toilet did not flush. I demanded a new room. All they had was a two bedroom that was even nastier than the first room. It smelled. It was filthy. I demanded a refunded and I left the hotel. People don't stay at this hotel. Pictures are deceiving. This hotel is nasty.

I was quoted one price then paid another. And when I got to the rental agency it was a higher price, so the price was raised twice from the bid.

DO NOT DEAL WITH PRICELINE! Third party deals are a RIP OFF! I booked a 2 star hotel. Should have known better. It immediately charged my card. When I got to hotel, it was under renovation. Priceline couldn't transfer to another hotel of better choice. Hotel noted on their website it is under renovation but Priceline claim they don't know it! It took 5 days to refund my money because instead of the transaction being refunded it becomes a pending hold, which takes longer to reverse back on my card! An added insult, the discounted price with Priceline was the regular price of the hotel! Yes, even when hotel was under renovation! Beware, if you see any hotel that is less than at least a 3 star (i.e Days Inn) and it has to be prepaid when booked, DON'T DO IT! It makes more sense and would be fair to consumers if these prepaid deals were only offered for 3 star and above Hotels not low budget MOTELS!

They REFUSE to help you unless you have already booked and spent money on them. All I had was a question on when I would be charged and she interrupted me like I was misbehaving dog and said, "MA'AM!! I CANNOT SPEAK TO YOU UNTIL AFTER YOU BUY A ROOM THROUGH US." Well ok, fine. I'll book a room with someone else.

On April 4, 2015 I made a reservation for Travelodge San Antonio through Priceline. My reservation date was scheduled for June 27 2015. When searching for a hotel, I chose Non-smoking under the "amenities" column because I would be traveling with my young children and I am a non smoker. I then proceeded to book a room at the Travelodge.

I booked a hotel on my way in McKinney Texas at 3:00am and somehow it was booked in Addison Tx which was far from this location. I called helpline to cancel and they said "we will not refund you 100% for this booking." They told me to rebook another hotel and then call them back and get 50% money back. I was very upset because of their policies. I spoke to many people in customer case on phone as well as wrote an email to them and they came back by saying same thing. Non refundable, non changeable blah blah. Long story short, my hard earned money is just gone. On top of it, they were offering me 5% discount on next booking within certain period of time as if I am dying for their 5%. They don't care about customers, what they care is the MONEY! which they already got it. Please stay away from this company. They will screw you with their policies.

$88 and the Marriott Courtyard at $149. Therefore the correct median price should be $119 not $164. This resulted in me over bidding, I would have bid $60. I expect Priceline to make this right and charge me $60. Priceline refused to honor my request and never did address my specific complaint. I won't use them again in the future, because I no longer trust them.

I tried to contact them in regards to getting a later flight due to some unforeseen circumstances and they wanted to charge me the price of another full ticket. I bought insurance and that is a joke too. They want you to pay for everything upfront and review the information and decide if they are going to reimburse you later. Are you kidding me because they sure want your money now. WORST CUSTOMER SERVICE EVER!!! You couldn't pay me enough to screw my customers over.

My friends and I went to Dallas for 3 days for their birthday. We decided to use Priceline for the first time... HUGE mistake. The hotel didn't have our reservation, we got charged by the hotel and Priceline. When we called to get a refund, it was a place in Hong Kong, it takes 7-10 business days (I have bills that don't wait for screw ups), and the kicker was the hotel was 20 dollars cheaper. Don't waste your time or money on this worthless company. You'll regret it and it's cheaper without them. Never ever again.

I will never book anything through Priceline again. You literally have to die to cancel a trip and receive a refund even after having spent additional money to "protect" a trip with them. THIS SHOULD BE ILLEGAL.

I booked a room for myself and my four year old through Priceline. When I showed up I was informed I had booked a smoking room. I have asthma and am very careful to not do that. The only room the hotel had left was a suite, requiring me to pay another $100. I was really angry. I said I wanted a refund. They said no problem but it would have to be through Priceline. I called them and they said that it was my mistake and the hotel was refusing to refund my money. The hotel manager was right there and said "no stop blaming us and give her her money back. This is the third person today you booked for smoking that was upset about it." They still refused the refund. So I got to pay the extra $100 so my son could get to sleep at 10 pm.

I have been waiting to book airfare and a car for our upcoming trip to Hawaii. When I searched for airfare, Priceline would offer me a special deal for the airfare and a car. I have been holding off for awhile because I noticed this price would fluctuate daily. So today I finally saw a price that I thought was outstanding! The total cost of the airfare and a car would be LESS than the airfare only. So I tried booking it. I failed the first 2 times (it rejected the offer), but then I told myself "Third time is a charm," and the third time it accepted my offer!

I booked a Super 8 hotel through Priceline and accidentally booked the wrong date. I realized right away what I had done and thought surely they would work with me. However, after being given the runaround by not only Priceline but also the manager, **, my money was not refunded and they refused to move my reservation. I would have gladly paid an upcharge if the date I wanted cost more than the date I chose. I also filed a complaint with a Super 8 corporate representative who informed me that she would file the complaint but she could not refund my money or move my reservation. I will never stay at a Super 8 or Wyndham chain hotel again nor will I ever use Priceline again. I will also go out of my way to make it known about the horrible customer service I have experienced.

Worst customer service. Due to Priceline's error we (six of us) were unable to get on the flight we had paid for from Rome to London and then to Dallas. The airline did not have our names for the flight. We talked to two Priceline representatives ** and here are some of their responses. "Maybe British Airways wanted to get more money from you." "We just issue a paper ticket, it is your responsibility to deal with the airlines." "We have no responsibility." "If you would have contacted us three days in advanced we could have helped you (we didn't know there was an issue until the day of the flight)."

I looked at the available hotels and then chose name your price for a 3 star hotel. They said the average price is $244/night so I bid $128. When my price was accepted, it was a hotel that was going for $128 on Priceline and every other site. They refused to cancel. I was expecting a nicer hotel based on their advertising up to 60% off. What a rip off! I tried to email customer service and also did a chat and they refused to cancel, only told me they offer a price guarantee.

Bought the ticket from priceline.com for XIAMEN AIRLINES (XA). In my e-ticket, states that baggage fee is not included in my ticket. I contact their customer service since: (1) XA is a full-service airlines, so I assume the baggage is included; (2) other booking web states that ticket included 20 kg checked baggage; (3) when booking, PRICELINE.COM did not mention if we should purchase the baggage like low cost airlines.

Our family has been using Priceline for about three years now, in hopes of finding solid travel deals. My wife and I travel monthly for assignments, which require us to choose accommodations on the fly. Our very first experience with Priceline was positive. We stayed at a brand new hotel outside Denver, CO, and although we had some issues with the flight (cramped, loud), the hotel was clean, the hotel staff was professional, and we enjoyed the time we spent there. We assumed that our future Priceline travels would be the same. We were dead wrong.

Booked a rental car for a week in Toronto. I paid with my credit card. I was to share driving with my husband. When he couldn't make the trip I was planning on renting the car as planned. They would not let me rent the car at budget even though it was paid by me. There was no place on the Priceline website for an additional name. So standing at the budget counter I could not change, cancel anything. This is ridiculous. I lost the reservation and had to pay for 2 reservations because of a name change? Priceline is a scam.

I booked a room with Priceline, though it was never identified as such. My father had suddenly died and I was trying to get back for service for him. I booked hotel in New Orleans and kept talking about frequent member number etc. Never did I hear I wasn't dealing with hotel. Fast forward. My sister is gravely ill, and I need to change dates of hotel in New Orleans. I am told I can't. I offer to pay more. No. I mention I was never told it was not refundable. Nothing. "I just wanted to change day of stay, no matter what the cost." "Miss out of country person can't do that." I am told to call hotel. I do and they are willing to talk to Priceline. I call back. Hung up on 4 times.

I bought a hotel through Express Deals and selected my area. However, the hotel they booked me was listed under a completely different area. I even tried to contact Customer Support but there was nothing they could do about it.

We use Priceline for almost all our travels. My husband accidentally booked a flight in the evening versus the morning. They tell me the penalty fees of the airline, plus their penalty fee, plus the difference in ticket is more than purchasing a brand new ticket at a higher price. So Priceline tells me to call the airline - they will be able to make the change cheaper. The airline says it's Priceline.

I placed a bid on a rent a car. What happened next instead of rejecting my bid because it was too low the site accepts it but gives you a much higher rate and only after you give them your credit card number it gives you a total which was 50% higher than I expected. And I called them to cancel it but they said it was a special discounted rate and I can't change anything. That's their policy.

We purchased 3 tickets through Priceline to return home from cruise. The only ticket available was not a direct flight. We chose the earliest we could make in order to get home as early as possible. The schedule changed three times and kept arriving later and later. We called Priceline to try and get an earlier arrival into our home airport. The Priceline representative told me he could get us on another flight that got in a little earlier even though the airline had direct flights available at that time. He said he couldn't help me and to change to a direct flight would cost us $200.00 per ticket as well as a $30.00 service fee. I then called the airline and spoke to one of their reps. She was very pleasant and told me there would be no problem and got us on a direct flight even earlier than the Priceline ticket. I will not be using Priceline for any travel services again.

Tried to reserve rooms close to my dentist in Costa Rica. Specified details to Priceline. They reserved rooms in a fleabag hotel at the perimeter of what they call a gray area that surrounds my dentist. The hotel was so far away it would be impossible to make my several complex dental procedures. Priceline refused to cancel my reservations. They immediately submitted the bill to my credit card company. Priceline refused to even discuss the situation and refused to try for a better solution. The website operators are automatons who obviously parrot a prepared script. Priceline is terrible. I will never use them again. It is in my opinion a Racketeer Influenced Corrupt Organization (RICO).

Just changed plans and was a little shocked but they would not let me cancel a hotel. Certainly I didn't read the lawyer talk but they lost a customer (>$150k annual salary). I am not happy with this company.

I do not like being "surprised" with a hotel when I bid because a reviewer rating of barely 7 doesn't indicate a true 3-star hotel. The hotel was very dated and worn and the pool was dirty. BUT the worse part was that there was no do not disturb sign in our room and since check out was said to be 11 am I just "assumed" that we would be left alone until at least 10 am. NOPE. 8 am cleaning is pounding on our door and opening it on us. My children had not slept well being in a new place that wasn't as clean as our home so I was letting them sleep in since they finally were sleeping, especially my son with epilepsy. Sleep deprivation causes his seizures and of course these women caused that.

Bid on a room in Hilton Head, South Carolina. Was charged hotel fee that 20% of the room price. Priceline said it was the hotel's. However, when trying to book same hotel thru Expedia, Orbitz, and Hotels.com, they did not have this fee in their final price. Ended up paying more for the room. Priceline is deceptive in that they only identify the fee after you book when you cannot change your mind or get a refund. Likewise Priceline's response was deceptive. This is just another version of a bait and switch routine. The State Attorney General of my state needs to look into these deceptive practices.

I agreed to a price for a car rental, it stated total owed was 352.00 dollars. After accepting the deal, I was charged an additional 107.08 dollars for taxes and fees. There was no mentioning of the additional 107.08 dollars until I accepted the deal. This is a misrepresentation of their product. I tried to call and discuss what had happened with no success. I was on a recorded line with no chance of discussing my problem with any living person. I don't believe they should be allowed to get away with this type of practice. They do not allow cancellations. What I would like is my 107.08 dollars back.

I booked a last minute flight home through Priceline to get to my Grandfather's funeral. Upon booking on my smartphone I got the "Congratulations You've Got a Ticket" prompt with a ticket number saying that I will be receiving a confirmation email with more details for my flight...I never received the confirmation email. Knowing that I was going home I looked at what time my flight left and made sure I was on that flight and made sure to check the flight getting back to Phoenix as well. When arriving at PHX I went to check into US Airways and was told that there wasn't a reservation for me, after doing some searching they were able to find me and I was on my way home. The check-in process for my flight home was not as easy as double checking to make sure I had a reservation.

We booked a hotel through Priceline, in Salem Oregon, for three nights and was charged $503.97 to our credit card. When we checked out we got the itemized statement showing the charges and found out the hotel charge for the room for three nights came to $399.74. I asked the gal that checked us out about the price, thinking they got it wrong and was told that the third night was discounted to $71.20 plus tax, instead of 151.20, plus tax, since we had stayed three nights. I called Priceline to check on this and wanted to know if it was a mistake on their part and if we could get it adjusted and was informed that the amount they charged us was correct and we should talk to the hotel. I explained to them the hotel was not the one charging us $503.97.

The biggest mistake I did!!! I made a reservation for a hotel for two night. I did read the cancellation policy!!! And review it. My trip got cancelled. Called the number I have in my ATA. Over and over. After getting a representative and told him to cancel my reservation. She was!!! "Let me check your cancellation policy." After she said, "Now let me call the Hotel." Then she said, "Ohh the front desk of the hotel can't do anything you have to call tomorrow to get the reservation manager." And said: "sir would you please the hotel reservation tomorrow and cancel directly."

I had a motorcycle break down on my trip the morning I was supposed to leave for a hotel 6 hours away. I had pre paid but because the breakdown occurred on a Monday and I missed the Saturday at noon cancellation time, there was absolutely nothing they could do to help me out. I understand their policy but the cold tone from the lady on the phone was not helpful when I am nowadays behind schedule and a couple grand in the hole due to mechanic costs. The hotel was more than willing to cancel because of issues out of my control but because I booked through Priceline, there was nothing they could do. I have never dealt with a company not willing to budge on something like this. Their lack of empathy and backing their customer up during a hard time is why I have given them a low rating.

I searched Google for car rental in Cabo, Mexico. Priceline came up so I clicked on their link. Their offer was $30 per week for a Dollar rental car in Cabo. This looked cheap - but I thought it was likely that they has surplus inventory or this was similar to their auction offers. When I arrived at Cabo I went to the Dollar/Thrifty counter and was directed to their van outside where my name was waiting. They drove me the 1+ mile to their pavilion and I went in to pickup my car. This was similar to what happens at LAX and many other airports. I was shocked when the man demanded first $820, then $770 and finally $640 EXTRA for "insurance" before they would give me the car. They would not give me my booking unless I paid the amount 22X the Priceline quotation. Please consider that I was now miles from the terminal in the Mexican desert with 3 pieces of luggage and the temperature was more than 90F!

Booked a same day reservation through Priceline for the week. When I checked in the hotel accidentally charged my card. It was 74 cheaper than Priceline had charged me. When I called Priceline they basically didn't care. They said I had already agreed to pay that price so there was nothing they could do. No attempt to refund me the difference and did not care that if I booked straight through the hotel it would have been cheaper. Even though I told them my friend was staying in a room and paying less as well. Priceline is not cheaper and you can not cancel the rest of your stay if unsatisfactory. DO NOT USE PRICELINE. IT IS A SCAM!

I was needing to reserve a hotel room. So I went thru my AAA which redirected me to another website. It didn't say Priceline. It had "http://secure.rezserver.com/hotel" which if I known it was Priceline, I would have cancelled due to their reviews. I reserved a room for $67+taxes with the option of making changes or canceling. When I received my confirmation email, the price was different so I was wondering why. It didn't give me the option to make changes or cancel. I called AAA, no help. I called the hotel and they said they can cancel without penalty but I was needing to call Priceline. I asked "what does Priceline have to do with it?" That's who AAA uses.

I made two bookings in the same hotel for consecutive days. For one booking Priceline mentioned explicitly that I would have to pay the resort fee separately at the hotel. In the other booking, where the hotel charges were much higher, there was no mention that I would need to pay the resort fee at the hotel, so I assumed that resort fee was paid upfront and that is why the hotel charges were higher. In fact when I was doing the booking, resort fee was mentioned explicitly against some other hotels but not against this one.

Please stay away from booking hotels through the express deals and name your own price option with Priceline. It never tells you what hotel you're going to or any other information for that matter until after you have paid for it and they won't refund your money. We booked a hotel recently here in Denver through them and had a bad experience. The room was full of ants and smelled like urine. We had kids with us so I wasn't staying in that room and requested another one. Then the next room was the same way with a non-working toilet. So the front desk comes to us with a key to another room and says they can't fix it and that we have to go to another room to use the bathroom. I have kids and am not going to walk back and forth to another room in the middle of the night with kids. So lesson learned, do not book rooms with those options or you never know.

Beware: Good deals until you have a medical emergency, car wreck, or other unexpected circumstance! Priceline Express will not exchange dates or refund any money! The hotel will not intervene because they are not affiliated with PriceLine Express! There is no other recourse! Lost $500.00 dollars due to their policy which negates any savings we had using this service!! "Buyer Beware!"

I went through Priceline.com for the name your price for a hotel in Monterey and they charged me the price for a room with 2 queen beds but reserved a room with 1 king bed. I called the hotel and they said that Priceline over charged me by $30.

This was the worst vacation ever. My husband booked a flight and hotel through Priceline for my 30th birthday. We found out once we got to the airport that we were in separate seats on the plane (even though we booked together). We also ordered a King Suite and once we got to the hotel, we realized it was a double bed in a room where the a/c didn't work. We have come to the conclusion that this company just tells you what you want to hear that you are receiving, but once booked from their end it is otherwise. You are pretty much a seat filler on the plane and receive whatever room is left over at the hotel. We will never use this company again. Word from the WISE... BOOK IT STRAIGHT THROUGH THE HOTEL AND AIRLINES.

It took forever to get through to anyone on the phone. When I booked my travel I expected there to be somewhere for me to pick at least a time window for when I would need to depart. There was none and we got stuck with the most horrible times EVER!!! The day we selected to leave they had us leave in the evening and not get in until midnight and then on our departure date they had us leaving at 6:30 AM. That would make us lose 2 full days!!! Did I mention the flight was only a few hours long and out of O'Hare which means that there are numerous flights flying in/out on those days? When I called and asked them if they could help me because this would not work at all, all I got was "sorry".

Booked a vacation through Priceline.com, they advertise "Best Price Guarantee" everywhere on their website. Only two days later I search for the same exact package I got and it was significantly cheaper. I called to get a reimbursement for the difference and was told that they couldn't do it because they have a 26 hr window to do a price match/adjustment. Also, their customer service reps and supervisors are from another country and it would be better if they had representatives who don't sound like an automated service. They lack empathy and the human touch. Don't feel like Priceline values their PAYING customers.

Priceline advertised a 1 night stay at a hotel with a $200 coupon book and $10 food voucher (it was the main reason I booked with priceline). Upon checking into the hotel, front desk tells me Priceline messed up my booking and that they can't offer me the coupon book. Of course I call priceline asking them if they can possibly fix their error. The rep on the phone tells me that everything has been corrected and I can pick up the book and voucher at the front desk. I get there and it's a different story. No coupon book. I then proceed to chat with a Priceline rep named ** who basically tells me "sorry your loss but here's a 5% coupon for your future stay." How rude!!!! Worst customer service ever. This company will not stand by their word.

On March 1, 2015 I made and pay for a reservation for a hotel in Killeen, TX for June, 6, 2015. When I arrived at the Killeen, TX airport on June 6, 2015 I call the hotel and they told me they did not have reservation for me neither room available. I contacted Priceline and they said "SORRY" but the only hotel with rooms available was about 30 minute away from the city or I can get a full refund. I choose the refund just because I consider that if I pay for a room in the city should be in that city - not 30 minutes away.

Checked into South Shore inn on a Friday after having booked a room for 2 nights. At that time the clerk informed me that I still owed money for the reservation. I said that I had a receipt for the amount of the room from Priceline that said I had paid in full. The clerk called Priceline and after 20 min. of arguing with a person on the other end, the Inn accepted less than the room was booked for rather than send us packing. The person also said that I did not have enough money left on my cr. cd. which was a lot of b.s. Priceline's profit on this booking was for 1/3 of the cost of the room. After numerous phone calls to Priceline, I was basically told that this was my problem, and they were sorry. Stick they're sorry's their call center.

I booked a hotel room using the Express Deals with Priceline. When I booked the room I was sent a confirmation page that said what hotel it was, and that hotel included a spa. Based on the fact that the hotel included a spa, I made plans for my trip that included using the spa to relax after a long day. After arriving at the hotel, I couldn't find the spa and was told by the hotel that they didn't have a spa. When I called Priceline to express my dissatisfaction with their false advertising, I was told that since I agreed to booked the hotel BEFORE knowing that it included a spa, Priceline was not at fault.

I booked a room from the 13th to the 17th. I did not mess this up. I had NO screen to verify dates and charges. The website took a room off. I didn't notice it because the extra fees were so much. I called customer service one minute later and talked to **, who claimed to be a general rep. He would not refund my credit card after I explained the date was incorrect. He would not add a room at the same rate. I have been royally screwed and will NEVER use Priceline again :(

We landed in Fort Lauderdale, with no reservations. Just for fun, went to a wonderful restaurant and booked our reservations through Priceline. We were very specific about our reservation. Booked, upgrade, balcony, ocean front. Got to the hotel and Priceline told them we booked a balcony with a partial view. Luckily, after much business experience I screenprinted the page with our credit card information and name with the room we booked. And it was exactly what we requested. After hours on the phone with Priceline, front desk, we found, they did not have the room we booked on the site available and Priceline sold us a room that did not exist.

I booked a room in Hoover Alabama for myself and business partner with 2 queen beds. Upon arrival we had a single king booked according to the hotel computers and Priceline. I explained the dilemma to the hotel manager who was very understanding and said he would have to have approval from Priceline to put us in a double bed room, which they had plenty of double rooms and Priceline refused to do so, and said the deal was final and non negotiable. By the way there was no price difference in the rooms, so my business partner slept on a roll away cot and I got the bed due to herniated disks in my back. Priceline has terrible customer service who will tell you anything to get you off the phone, and they are true scam artists! DO NOT USE THEM!

I booked a room to attend a football game in Sept. 2015. Next day found out my nephew’s wedding was going to be on that weekend. Pleaded with 3 levels of Priceline staff to no avail. I said I can't / won't be there and I refuse to pay for something I won't be using. Read Many reviews since and these guys are what I call crooks. Taking money for nothing is just that. I don't care what their policies are. If you can't take the time to listen to your clients and refuse to help You’re a crook. How do you all sleep at night. NEVER USE UP AGAIN!

I was looking for tickets for my son and Priceline. Had a deal if you opened a credit card you would get 50 off the flight. I signed up for the credit card and it said my tickets including tax would be 220. I was approved for a credit card and the trip that I was suppose to get came out to be 279 on the bill. The copy of the ticket and total amount of the ticket emailed to me was 221 (rounded up).. Billed for 279 (rounded up). I called Priceline and they said that what they emailed me with the tickets was incorrect and I actually owe what was billed to me. Priceline is a total scam and will never use them again for ticket, hotel, car rentals. I love to travel and this scam company will never get my business again. Expedia doesn't lie to you as Priceline did.

I rented a car through Priceline which was for 3 days only. When I went to get the car they told me that Priceline booked it for 4 days which is whatever, so I went and did all the paperwork. I did everything that I had to do with the car in less than a day so I went the next morning to return it and they said that it was gonna be two days that they were gonna charge me. Two days after, I checked my bank account and it said that they took all the four days of my bank account, so when I called them their response was that they were sorry because they couldn't give my money back since they took the money out already and couldn't cancel it. I think it's just ridiculous and I won't be doing business with them again

I tried FOREVER to get through their phone lines but the automated system wouldn't allow me through. I had a simple question before I booked my stuff. So I got on their online chat. I said I had a few questions. As soon as I said I am about to book, they immediately stated, "We understand you have questions before you book your travels, unfortunately our representative are busy talking with customers who have booked their travels and your questions is out of my expertise to answer." ARE YOU KIDDING ME! I have my credit card info already put into the system, I have ONE simple question. ONE! How rude! I was booking through my work since we get a HUGE discount! Rude. Very very rude. And then I asked them who I would talk to for my question. They said no one is able to answer my questions until after I book and then asked me to close the chat window. How rude.

When I needed to change my departure time, I called trip protection insurance. They tried to find reasons not to help modify the departure date or reimburse the new airfare. The new airfare from same airline Alaska is now 3 times more. So I have to buy a new one way ticket from Delta which is half of Alaska airfare to go out. But the Alaska canceled the entire trip, not just departure flight. No refund. Priceline was not helping at all. The lesson is buy directly from airlines, separate one ways, don't use middleman Priceline or waste money on insurance.

I am being barraged with email promotions and the "unsubscribe" button conveniently does not work. Incessant trash. They also over-charged me $15.00 over the walk-in price at a motel. What is with this organization?

I am having a terrible experience with Priceline and I haven't even stayed at the hotel yet, so I don't know if the experience will get worse. After receiving my itinerary with the hotel name, I researched the hotel. The hotel's website lists the room for the same dates for only $9 more. That is not worth the inability to change/cancel the reservation and the inability to research the hotel before booking. Then I read reviews about the hotel which were mixed, but a lot of negative. I emailed Priceline about these frustrations and their response showed no concern for customer satisfaction. They stated that they make no claim of a minimum savings and they considered an overall rating of 6.3 out of 10 to be good. No matter how many stars a hotel is, I do not consider anything less than an 8 to be good. That's 63% satisfaction. On a test, 63% is close to a fail.

I made an on-line reservation for a hotel room for one night in Paris. A few days later, I checked my credit card statement and saw that Priceline had charged my account twice for the same reservation. When contacting Priceline Customer Service, I was told I had not only made the reservation twice, but that I was "aware" of having done so. They are completely ignoring all logic and refuse to cancel the second charge. I have been in continuous contact with them and am getting nowhere. This is my first experience with Priceline, and I kick myself for not checking reviews before using them. RUN AWAY!

Travelodge Virginia Beach - 2802 Atlantic Avenue double booked my room which I booked through Priceline months in advance. Priceline was the least bit helpful only stating they would refund my money. Didn't help me get accommodations, left me stranded. I don't even know if this room was really available in the first place and they're just trying to pocket money hoping I wouldn't show up when it was 11 pm.

Paid Priceline $1100 Airfare - Hotel - Car. The airline canceled our flight (We were NOT notified in advance). Had to spend over 2 1/2 hours to get "courtesy" refund. Poor communication. Lousy attitude. Saved all of $35 compared to Jet Blue!

I had arranged for a hotel reservation at the EL DORADO MOTEL located in Gardena, CA. The PRICELINE details informed that this would be a 2 star motel giving free access to internet and that it was located in a nice area of Los Angeles. This could not be farther from the truth. This motel was a complete dump, the owner a man from East India who was beyond rude and gave me and my travel companion nothing but grief upon our check in. There was no internet access and yet we were charged 11.90 for internet access that was not even approved. I have formally complained to Priceline and they have come back with “Our customer service manager will get back to you". This is not the first time I had this problem with them but it will be my last. DO NOT USE PRICELINE.

The Lightning won in hockey which caused all 3 Garth Brooks shows to be cancelled. I was told by the hotel to call Priceline, because they do make exceptions. The people I spoke with would not credit me for the room even though the hotel would not be out anything because of the Hockey playoffs. I will not ever use Priceline again. I want everyone to know just how bad their customer service is!

After booking at least 300 rooms through Priceline in the past year, I am no longer a customer. The website chose to change my hotel room bid from $70 to $125 without me knowing it. I NEVER bid $125. I immediately called and got the "customer rep" who admitted she was in the Philippines. She could only read script to me about how I was wrong and they were right. She reluctantly sent me to a "supervisor" who mysteriously had the same voice. She also insisted I was wrong. Bottom Line: The Name Your Own Price system will change your bid without you knowing it and there is NO customer service at Priceline, only ladies in the Philippines who will read a script to you that basically says "tough luck."

I was trying to get a room at the same hotel that I used about 10 days before at the price of $85 plus the fees. I put the same offer on the same hotel for the same $85 as before but when my offer was accepted it came to $162 plus the fees. I thought that I put 2 days instead of one but it was $162 for one day. I called Priceline and after explain that there must be a glitch with the system as I would never put anything over $85 for the same room and the same hotel and that was an such an odd number. Why would I put an double offer? After talking to Priceline agent and then supervisor, I was told that there is nothing they can do. I feel this is a fraudulent transaction and I intend to legally fight this charge. It's not only the $$, it's a principle. And I would never again deal with Priceline ever again. This is not right.

I am a customer who is looking for hotel in Hawaii for our family trip. Through the massive web searching, I heard about Priceline which can allow customer to bid for the price they want. So, couple of these days I tried to bid 4-stars resort in certain area with my own price. Something happened today, as I attached the photo taken just before I completed the offer, it's shown $90 of resort fees aside from the price for night and tax. It was very pleasant information, because the hotel I wish to be booked has same amount of resort fee among two 4-stars hotel (Hilton hawaiian Village and Prince hotel) in same area. I was hooked because Hilton was my target hotel. But the result was ridiculous, it was the Price hotel which doesn't have any resort fees unlikely the preview page as the attached photo.

I tried to cancel my reservation 5 mins after making it. I made a mistake and realize the hotel was not as clean as I thought. How can a company not give you time to change your mind. This is something that needs to be tweaked. A customer should have at least 15 mins to change their minds regardless of no refunds policy. This company is worst than mobsters, they get a hundred percent of your cash for nothing. Or they should put it in big letters and make you agree that you will not be able to receive a refund. They took 245 dollars from me for two nights of hotel stay and refused to at least refund the 2nd night. I am adding my request number for my refund request **, reservation is the order number below.

I had booked a flight for the weekend and I could not fly because I had a family emergency. My one year old nephew got diagnosed with leukemia and I had to help my sister take care of the baby. I tried to get a refund for my ticket given the circumstances but Priceline did not want to give me back my money. I would understand if they did not want to give me a refund just because I changed my mind about traveling, but this was a real emergency and they were ** heartless. I work for a hotel and we use Priceline a lot but I did not know how they truly deal with business. I will definitely not be giving good reviews here at my work. Especially because I gave them plenty of time for them to re-sell my ticket. If I were you I would use Expedia - they seem to handle things better.

I am ashamed to admit that I did not consider how the implications would affect me. I explained to them I had to change the dates of the vacation package (Hotel, Flight, and Rental car) that was purchased within the last 24 hours by me. The flight date was 8 days away. I include this for your consideration. This package was bought with a little research for the best price available. It wasn't a trip I could properly prepare for and the urgency of the date came at a tough financial time for my household. But the package had to be bought as soon as possible.

Bid on a hotel. My bid was not accepted so Priceline went ahead and booked it at a much higher rate. The claim their policy now in the fine print terms you agree to online is that they can book it at the last bid price that was accepted. NONSENSE. I think it's reasonable to know the price one is paying BEFORE committing to a purchase. So Priceline can now determine the price you pay!!! The customer does not know the actual price up front. No use trying to talk with someone at Priceline about it - even if you can reach someone - and their customer service is about non existent - the person just rattles off nonsense and refuses to forward the complaint up the line.

I made a trip to China in July 2014 and booked all flights thru Priceline.com. They sent me confirmation e mail for all flight. But my return flight from Beijing to Houston via Air China was not reserved when I arrived at Beijing airport. I called from BJ to the PL customer telephone number. They re-wrote a ticket w/o a seat reserved (I asked around and all flights of 3 airlines -- Korean Air, AA, Japan AL, were fully booked). I had to stayed at airport overnight and paid $254 to Air China for flight change. Fortunately, I got on the flight as the first stand-by in line. PL only agreed to return $254. Would not cover for my time lost and inconvenience.

I booked a hotel with a free cancellation date of tues may 26 up to 6 pm. When I went to cancel the reservation it said I had booked a hotel with a cancellation of tues may 26 noon. I checked the email confirmation and it said noon. At the time I booked I very clearly read the cancellation policy more than once and it said 6 pm. So when I cancelled a window appeared saying I was charged 1 night stay. Policy was changed after I booked. I was charged over $300 cancellation fee.

I called Priceline to cancel a car rental and was told it was impossible to cancel. All other parties for my cancelled trip refunded my deposits. Priceline charged me the whole amount for a 9 day car rental.

My wife and I spent a couple of hours searching for an 8-day car rental specifically so that we could pick up in one city and drop off in another because of our itinerary. Priceline had the better rate so we began completing the web page information. We made sure we entered the different pick up and drop off locations before we submitted the agreement. We immediately reviewed the printed agreement and noticed that it stated that the car would be picked up and returned to the same location. We called Priceline to explain what had happened and asked that it be corrected.

I book a flight from Page to Seattle. Not only Priceline charges $250 penalty fee for change, but also require a penalty for the future booking with the airline. Also the insurance provided when booking is a trick since whatever reason you change your flight it denied unless you are severely injured or your family member died. Super terrible experience using Priceline. Also the customer service I called takes me 35 min waiting online.

I wanted a hotel in Hillsboro Oregon and they booked me in Portland Oregon by the airport. More than 1 hour drive away on the highway. Last week they put me up in Hillsboro. When I pointed this out they admitted that it was excessively far but would still not change to a closer hotel.

I booked a motel reservation through Priceline.com using my credit card. Our stay was planned to be four-days. Following a very long drive, my wife and I checked into the Motel as planned. Our room was clean and neat but way too small for two senior citizens. After a very uncomfortable night, we checked out early the next day. The motel owner was polite and thanked us for our albeit shortened stay.

When I was bidding on Priceline for a room in Newport Ri I was so happy I saved 55 percent at the Newport Marina hotel right on the water.

On May 21 I used Priceline (for the first time) to look for a hotel in Milwaukee for a three night stay. I found a place and was on the last step of the process when I thought it wise to make sure I could cancel. Sure enough, the first line of their cancellation policy clearly stated I could cancel up to June 1st. Great, right? Except when I went to cancel about 12 hours later it turns out they get to keep 1/3 of the total cost of the three might stay, so it cost me $121. They could have stated in the first sentence of the policy "THIS RESERVATION HAS A CANCELLATION FEE" or a statement similar to that. No doubt this carefully worded trick traps a lot of people. I'd bet they make millions off this deliberate deceptive wording. DON'T USE PRICELINE.

I booked my trip in Oct. My reservation had my name spelled wrong so I cancelled the plane reservation and rebooked it with my correct spelling of my name. They were not suppose to cancel my hotel reservation. But when I called to check on my reservation for flight and hotel in March I was told my reservation for my hotel was canceled also so I rebooked it.

I booked a budget rental car through Priceline and when I got there, the price was higher than quoted. Budget Rent A Car and Priceline both used every lame tactic in the book to push me off on each other. Customer service was completely useless and refused to help me resolve the problem. Priceline should not be permitted to sell for the wrong price just to make a sale - no excuses. I will be following up with a formal complaint through the BBB. Unless you're ok with hidden fees, bait and switch and downright unethical practices, do not use Priceline.

5/19 I made my reservations only to find out it wasn't for 4 people who are traveling with me. The hotel was suppose to be a 3.5 star and on everything looking it up was only a 3 star and only a couple dollars cheaper than what I paid. I was fine with that but the fact remains I need a 2-bed room. I had talked to a gentleman last night that had eased my mind, not like today when I called they informed me I was basically stuck with this room. I will never book anything thru Priceline, anything again. I was willing to pay a little more and still book with them in something that met my accommodations needed for this trip but they are very unreasonable today and I guess anytime. I will blast this all over my facebook page and everywhere I go to make sure someone else doesn't end up with the same fate.

My husband made reservations online with Priceline for the Days Inn in Lancaster - he made them months ahead of time. We were going to our grandson's graduation. He had a Confirmation that we printed out. When we got to the hotel they had no record of our reservation. The hotel contacted Priceline and even though we had a confirmation they did not have a reservation. Will never use Priceline again. Another issue when we spoke to Priceline's helpline we could not understand the person. Need to use people who speak English and that we can understand! Lucky for us Days Inn had an extra room!!

Let me start out by saying I am absolutely disgusted with Priceline. I have used the company for years and now they choose to use a deceitful tactic on their website to force you into paying more for travel expenses than you intended. I started by using the "Name your own Price" option to rent a vehicle. My vehicle was stolen and I needed a rental until my insurance company finalized everything. I entered $10 a day as a starting bid. The company did not accept the bid so I increased it to $12.

After making a reservation to attend a funeral my travel plans changed and the funeral was held earlier. I informed the hotel that I intended to check out earlier than I had initially planned. The hotel was unable to amend my reservation, and I was directed to Priceline. Priceline Customer service attempted to send me back to the front desk, and then informed me that they (Priceline) would not allow me to alter the reservation. I called back again to talk to a supervisor at Priceline but was not allowed to talk to. I was further given a ten minute run-around twice and the bottom line from this experience is that I will NOT USE PRICELINE AGAIN.

Made reservation Sunday for Thursday. Had change of plans Monday. Found out terms of agreement gave only 24 hrs to cancel. Was 2 hrs late, but would negotiate. NO. Am out all of my money for a room I'm not using... they profit. What hotel gives you only 24 hrs to cancel? RIP-OFF..

I understand that I was the one who made an error by clicking "submit," but I cannot believe how poorly my situation was handled from a customer service point of view. As a first-time user, I was learning the lay of the land and was not totally prepared/ready. I clicked "submit" before I was really ready to click "submit." Priceline selected a hotel that was literally just inside the parameters of where I wanted to stay (a.k.a relatively far away from the main area), and with all of the fees Priceline charges, it ended up being more per night using Priceline than if I had booked directly though the hotel where I could have chosen to cancel.

Booked a room with Priceline.com for Wingate by Wyndham only to discover that Priceline charged more than the hotel itself! Requested a refund but was refused as the request was beyond the 24 hours allowed by Priceline. Past experience with other similar providers was excellent, good bargain compared to booking directly with hotel. As the whole purpose of Priceline is a lower price compared to direct booking, this seems dishonest to me.

I booked a ticket with Priceline for a European vacation about nine months ago. I used trip insurance because I was about to start a new job and I wasn't sure what the future would bring. When I tried to use the insurance to try to get a refund (even partial) they told me to call the airline. I did, but the airline told me to call Priceline. After all of that, Priceline sent me a form and I never heard back, despite dealing with various people for 12 HOURS. I ate a 800 dollar trip and I WILL NEVER book with these people again. They'll give you a great deal, but if anything goes wrong or you need help, their customer service will be rude, obstinate, and you'll be left holding the bill. Good luck if you try it, but it's not worth the risk to me anymore.

I booked a room and when my email came the dates were different than I had booked. I called Priceline immediately and was told they could not be changed. To cancel it would cost me the one night fee plus additional charges. So, I thought, add the night to the booking and I would just stay longer. Nope, the rate to do that would be more than double the other two nights. Customer service would do nothing. I will never use Priceline again and will warn everyone I know not to do so either. I will post it in my business.

After booking a hotel with Priceline I received an email to book another room at the same hotel for same night at the same price, however, this isn't the case. Buyer beware, this company is full of **. They promise one thing but don't deliver. Save your time and money and use Travelocity or hotels.com. Stay away from this company that won't honor their OWN advertisement.

I booked a hotel through Priceline. I experienced an issue with the accommodations to which the hotel quickly apologized for and offered me a discounted stay per night to compensate me for. Upon checkout the hotel gave me a copy of the credit; however Priceline is dragging their feet on providing me the refund to my Mastercard. I am being told that the refund can take 7 to 10 business days to hit my Mastercard. This is the 10th day and my bank has no sign of a credit to my card.

I booked a hotel through Priceline.com and the day of our trip I pulled up the details and saw a link to click for hotel details. I clicked it so I could see the pictures of the rooms again and noticed that the price per night was now $27 cheaper than what I had booked it for. I called customer service and after a 10 minute wait on hold I was told that even though I saw the cheaper price I was not eligible since he could not see that price on his end. I asked to speak to a supervisor and he said he didn't have one. I asked him if he had a boss and he told me "yes." So, I asked him to speak to that person and he very sarcastically responded that that's not what I had asked for since the title of his boss wasn't "supervisor" but rather a "customer relations representative". So not only was he arguing with me he resorted to being snarky!

I contacted Priceline after noticing my credit card had been used to fraudulently purchase an airline ticket by someone I did not know. I was informed when calling Priceline that the ticket was non-refundable and could only be refunded for the 24-hour window after it was purchased. This is, as stated by Priceline, a broad sweeping company policy for which there are no exceptions.

My wife rented a car from Priceline and they gave her a price and we paid for it thru the site. When my wife got there the Budget Car Rental told her that they can't give her the car for that price cause it cost more a day. So my wife said no and went somewhere else and got a better deal so they still charged her after she called them but my point is there are so many people getting ripped off by these people. Why don't we all get together and open a lawsuit against them so these so call sites with great deals have to pay back everybody's money they stole back. Feel free to contact me at **.

Priceline charged $1122.08. The hotel gave me a receipt and the charge was $902.80. The response was they are calling the hotel to make sure that they don't make mistake giving a receipt so no one sees how they are being charged.

I bid on a hotel room in Halifax with Priceline.com and quickly found out that it was at the Westin Hotel in Halifax. Service was top notch; the room was exactly what I paid for, was very clean, 2 double beds, bathrobe, and very quiet. Would recommend this method of economical travelling: bidding on a hotel room. Thanks Priceline. Will use your services again.

I purchased airfare, hotel, and rental car for a trip to Florida. Four weeks prior to the trip, my husband had retina surgery and were told he cannot fly for up to 10 weeks. We had purchased travel insurance, I contacted both Priceline and the insurance carrier and am getting the runaround about a refund. I feel that I am giving ample advance notice and am still waiting for the insurance to send me the claim form.

Booked a room at Super 8 in Danville, Ky through Priceline. When we arrived at Super 8 they had no rooms and our reservation was for the following week. Priceline would not refund our money or change our reservation to a day we could be there. We are very unsatisfied to put it mildly. They refused to accommodate us in anyway, and became rude when we refused to buckle. The hotel said they didn't have the option to cancel or change it. We got the runaround from both sides and will never use either again. Don't use a booking agent, you can't get your money back.

I booked what was supposed to be a 3 star hotel through Express Deals in River North Chicago. I was assigned to the Inn of Chicago and then discovered reviews within the Priceline site that states recent travelers have experienced stained carpets, stained toilets, insect (bed bug) bites, horrible smells, no heating/air conditioning, worn furniture, gross carpeting and so on.

Booked a vacation package through their site. The day of my departure, my fight was cancelled. I spend 45 minutes on the phone with Priceline asking them what my options were. Priceline Rep answered, "Ok sir, so you want to cancel your entire vacation package?". I said, "No, my FLIGHT was cancelled which I am supposed to be on in two hours. Is there anything you can do to help me?". "Why did you cancel your flight, sir?", asked the Priceline Rep to which I said, "I didn't cancel my flight, the airline cancelled the flight". He again asked, "Did you contact the airline company directly to cancel your flight?".

This my trip number **. I booked a ticket on Priceline and one of the flights was canceled because of bad weather so they gave me credit for my trip. I paid 907.00 for domestic flight. They said if I want to rebook my flight I need to pay 350 dollar.

7-day due at pick-up 322.65 tax incl. Due at drop off 470.12!!

I booked a reservation at 12:34am. Check in date - 5-9-2015. I wanted to check out the same morning at 6am but the check-out date was chosen by Priceline for the 10th which showed only after the transaction was complete. Priceline refused to correct the problem in spite of the fact their application functions improperly. I have used Priceline for 10 years and dozens of reservations but never again.

I booked 2 rooms in a hotel through Priceline a month in advance for a family vacation. 1 Week before my arrival when I called at hotel, they said they did not receive the complete reservation and have only 1 room reserved for me. The hotel mentioned they are overbooked and cannot find a room now since we booked via Priceline. Priceline service has been very slow in resolving the matter and they fail to move my reservation as desired into a different hotel too. It is very disappointing that they don't even call back to inform the status in this case and you have to keep checking with them if they found an alternative.

Booked online thru Priceline... first bid was rejected. It automatically selects other areas in the vicinity of selected location. No way around it. I bid up and it selects a motel over an hour away from my selected location. I called them and they will not attempt to fix this. So now I'm paying a super high fee to Priceline and my room is an hour in the wrong direction. To top if off, you call to talk to someone to hope fix this and they can't even speak English. Will never ever use Priceline again and will never recommend Priceline to anyone unless they wanna get ripped off!!

We missed our first flight and they cancelled our returned flight instantaneously. Sat at the airport for 4 hours talking to representatives and supervisors and my only solution was to pay an additional $1900 yes 1900 for a round trip flight when my whole vacation package only cost me $1300. They have hidden fees coming out of nowhere. Had me call my airline but due to me purchasing from Priceline, they couldn't help me. So I missed my departure flight and they also cancelled my homecoming flight. They were rude and not helpful. I ended up buying my flight tickets directly online and lost my money I spend with Priceline. I also had to call the hotel and car reservation to confirm Priceline didn't cancel them. You're welcome Priceline for our 650 dollar donation to your company.

Stole $150 from me and just say oh well. Booked a room out of state 14 days ahead of time through Priceline. Paid for the room on my bank visa. I received a confirmation soon after, opened it in my email and all seemed good. When I got a couple hours away from my destination at 1:00 am, I opened my mail to put the address in the GPS. The confirmation had turned into a sales ad for rental cars. I didn't know my hotel name or my confirmation # so I logged into Priceline and tried to find out the confirmation #. After plugging in all of my info, name, email, credit card, dates, etc., I get an email saying there is no confirmation found. So I tried calling, after flip flopping through the automated system for 20+ minutes, I just grabbed the first room I seen.

I booked a trip with Priceline for the 22nd of May to 24th of May for a total fee of $880. Due to upcoming military engagement I considered canceling the trip to use it for a different trip. I called Priceline to see if I can use the trip for a different trip in June but the representative told me that the trip is non-refundable, non-cancellable and non-changeable. But if I could call the airline I might be able to do so. I called the airline and they said I could cancel the flight and use it within one year for another trip but I will pay a $400 fee to do change it; but I have to call Priceline whenever I want to do that. I called Priceline to use the flight for a different trip and the rep I spoke with told me that the trip was not cancelled and can not be cancelled even though the airline told me it has been cancelled and I could use it for another trip.

We had a horrible experience with a recent reservation, using my father's name and credit card. We reserved 2 nights/2 rooms. The hotel, Townplace Suites in Laredo, TX, treated us terrible when they noticed we booked thru Priceline. Priceline refused to help us nor did they seek to satisfy us as a loyal customer.

I recently had to cancel a trip that I had booked through Priceline (air and car) due to flooding at my home from a hot water heater that had exploded. I had purchased the additional trip cancellation insurance, so I thought it would not be a problem. Not only was Priceline not helpful in any of the cancellation process, after filing the paperwork and sending documentation from my insurance, the claim was denied by AON trip protection. During this very stressful process of canceling and changing trip reservations, I was continually redirected to numerous "customer service" people who offered no help but to give me another number to call.

If you are traveling for the US Government, do not use Priceline. They do not break down hotel costs for expense reports and they seem to add a fee. I phoned them to get the breakdown. Their customer service seems to be foreign-based. They read from scripts and--as usual--do not stop for questions, but talk over you until they finish their script. This is quite annoying, not to mention--useless. Again, do NOT BOOK THROUGH PRICELINE if you need an expense breakdown.

I use Priceline on a regular basis to book flights, hotels, and rental cars. I have used name your own price a few times and had decent luck with it. However just recently I used it to book a hotel for a 3 star hotel. It said the average price was 130. I put in a starting price of 60. It accepted my bid and showed me my hotel. The hotel I had just paid for was available for 47.00 through regular booking. So they ended up charging me even more. They state it is supposed to save you more but it ended up costing me even more money. I talked to a few other people I knew who had used it and they said the same thing happened to them. Priceline needs to fix this. They say they will save you money but instead their system doesn't check for lower fares, they just charge you more.

They put the little clause at the end, so that customer can't change the date or the rate. I started with not so great deal and I can't even change the date of staying, rate, or canceling. I have called the Priceline and the hotel back and forth and hotel referred to Priceline and Priceline won't do anything, just because the little clause I did not read when booking...

Priceline is unforgiving if you mistakenly push the wrong button that completes your contract and sends the itinerary "to print" (within seconds)..... There is no going back! I called to retract the information within 5 minutes to rectify my mistake and was told by customer service was a contractual agreement (I stated I was willing to pay an additional amount to Priceline to accommodate the one way drop off I requested)... After an hour back and forth with Priceline customer service and a short time with the rental car company... who stated, Priceline ONLY had authority to correct the reservation... I am still being held accountable for an honest mistake. Their customer service is lacking in compassion... The responses are read or typed from a scripted menu. I will never book with them again.

Priceline allows you to go thru the entire process of booking a trip, up to and including authorizing payment after submitting your credit card info only to find out that the actual vacation package is NOT available. IN speaking with one customer service rep, I was informed that the hotel was booked... another rep told me the flight was booked. While waiting for a third representative to contact my bank (at 11:00 PM) to remove any/all authorizations, I checked both the airline (for the specific flight/seats) and the hotel and discovered that neither was booked. Customer service was less than helpful... the site is a waste of time!

First, I would like to make it known that for hotels and rental cars I have never had a problem with Priceline. I was always happy with the service and felt I received a good deal. However, with airline travel, if you are using a debit card, stay away! I am accustomed to having a hold placed on my debit card for larger purchases, but in all of the instances the hold was removed once the actual payment was requested, thus not looking as if I had been charged twice for the same service. So needless to say, I was extremely shocked to review my bank account online today and to find that not only was the hold still showing (from 4/27/15; today is 5/1/15) but also the actual charges came out today as well.

I booked a reservation through Priceline.com three months in advance from my trip. A week after making the reservation, my arrival date changed to arriving one day early. I thought this would not be a problem because it was only a one day difference. ** answered the phone when I called Priceline.com and he could hardly speak English. I explained the situation and he said it would not be a problem to change my reservation for one day. After I thanked him, he changed his mind and said he can't change my reservation. I was confused because he just offered to change it for me.

I bid my price for a hotel in Frisco/Plano, TX... and got a hotel room in The Colony! Had I known that The Colony was the hotel I was to receive, I would never had bid it. Customer service confirmed it was Frisco/Plano... but said oh, The Colony is included. REALLY!?! Never again!

3 day rental. They made return date 3 days and 1 hour and charged for another day. Returned within 3 day 24 hr period. Said we should of read the return time and known it was off. They would not refund - Verified with Hertz only gets pd. for 3 days.

Priceline's Customer Service was very rude. They would not allow me to speak to a supervisor or anyone else, they just kept telling me they had no options. Very unsatisfied and unhappy. I will never use Priceline again.

So I rented a car from them and plans had changed. In the reservation I had listed the passenger who was flying with me under as the driver because he has a credit card. Well he was not able to make it and I called to see if we could put me as a driver. They stated that they cannot make any changes so basically they stole my money and I'm out of a rental car for the weekend. I have tried to talk to several people there. And all they can say is that they are sorry and one representative agreed when I stated that they are ripping me off. I still do not understand on how they can get away with this sort of thing.

We booked a hotel room through the AAA website on February 28th for one night. AAA uses Priceline as a host or vice versa. When I got to the hotel I was told that I had reserved two hotel rooms which was an error. I tried to cancel that extra room with the Fairfield Marriott but was told that since I booked with a third party I would have to call AAA. At that time of night the only people available in AAA were Roadside Assistance. So I called my credit card company and issued a dispute for the extra charge. On March 28th my credit card reversed their temporary credit pending investigation. I was told by them that Priceline had issued me a credit, which was a lie. Nowhere in my credit card statement is there a credit. My credit card then reversed the temporary credit and I had to pay for it. I have since been going between Priceline and AAA getting handed over to so many people and departments that I have lost track.

On 4-15-2015 I used Priceline.com's Name-Your-Price tool to book a hotel reservation in Little Rock, AR for May 22-25, 2015 in West Little Rock for our child's event. We do not have much money. I am disabled and my wife works full-time as a caseworker, but between our monthly bills and health insurance, copays, etc... well, we strive very hard to make ends meet, but we budgeted. And we saved our money ($280.09) for this special occasion for our child's event in Little Rock. Priceline.com was chosen because I believed they were an honest company and from their commercials. I was only looking at options that were listed as "(Little Rock West)" in their description and that was selected as my location in the search criteria. When my offer was accepted, I was notified of my hotel and the hotel is listed in the area, "(Midtown)" in the location description. This is not what I requested.

I travel each week for work. Last week I changed hotels 3 times due to POOR, UNHEALTHY conditions and the PRICE that Priceline charges for these DUMPS are HORRIBLE!!! I want ALL of my Money BACK!!! Hilton - UNCLEAN ROOM. Wyndham - ROACHES and heating system that made noise ALL night. This week, Holiday Inn Express - FILTHY, slow leak in shower, bed not clean

I just booked a trip to Ontario for a wedding in July 2015. The fare was stated as $1,176.66 all in for 2, and the charges were converted to USD, THUS my credit card was charged $1,480,30 CAD. I booked on Priceline Canada, and apparently I missed their statement that the quote was in USD, yet nowhere on the printout of their "Your Flight Details" does it state in which currency the charges would be charged to my credit card. The difference is $303.64. I contacted Priceline directly, and was advised that the website did state that the charges would be in USD, and that if I cancelled the reservation, I would receive no credit, due to the airline rules. While I loved using Priceline in the past, never again!

I made a booking for a hotel room and had an issue and had to cancel it… First I contacted that hotel that night to cancel it and then called Priceline to make sure it was being canceled and returned advised me that I would only be returned half the amount even though I called the hotel that day to cancel and after the website said there was flexible cancellations.

I purchased 2 flight tickets from Priceline.com for a flight from Auckland N.Z. to Sydney Australia with Virgin Australia for $411.00. When I arrived at the counter to check in I was told this price did not include the baggage costs and I must also put my carry on in the hold. I was then told I must pay $475.00 for the 3 bags. Now I was ready to pay 50.00 for each bag being $150.00 but $475.00???? In any event I had no choice and paid.

I went looking for prices on a rental car. I was looking for Thrifty and somehow the website brought me to Avis. I didn't realize this at first since I had no intention of actually renting right then without looking around first - all I was looking at was the prices. Some websites for other products have required you go halfway through the process of actually buying to get a grand total and I thought this was like that. Somehow I ended up renting this car and then upgrading it while trying to see the price of a bigger car. What I did not know was this cannot be undone after and you cannot cancel your purchase. Then when you call them, they don't have anyone who can truly help you, you actually have to WRITE them.... This company is nothing but a scam on more than one level and I would steer clear of this website... I googled Thrifty in my state and was directed to this site and it was the worst thing I could have done.

Last month I book a room at the Residence Inn Marriott in Indianapolis, IN. After finalizing the reservations I receive my itinerary and noticed that the dates were wrong. I called the Marriott and changed the dates no problem. This month I used Priceline once again to reserve a room with Extended Stay America in Indianapolis, IN. After receiving my itinerary, I noticed that the dates were not correct once again. So I contacted Extended Stay American. They tell me that they could not change the date and that I needed to contact Priceline. So I contact Priceline the tell me that they could not change the dates and that Extended Stay America had to.

I booked a hotel room for 1 night in Dallas Texas. I entered a wrong date so I called to ask if I can modify it. The person that I talked to said that she will make a 1-time exemption for me since the reservation I made is non cancelable but only 50% will be refunded, and that's only if I make a new reservation to replace the one that I cancel. So I did but after a few hours, I received an email, a breakdown of the cancellation fee. Apparently, for a room that cost $87, I have to pay a Customer Penalty Tax and Fee of $9.46, PCLN Customer Penalty Nights of $78.44 and a change fee of $43.95, then they refunded me with my room that cost $87... So I still owe them 131.95 just for canceling a one night room of $87. How ridiculous!

Done.

I booked a flight using "make your own price." And understood it would put me on a flight as a "standby." Unfortunately the nearly $300 trip was for less than a 36 hour stay!! I asked if I could keep the return flight if I paid for an additional ticket to fly myself out there since I wouldn't have time to vacation (5am departure), and was told I'd be listed as a "no show," and my return flight would be cancelled too, with NO MONEY BACK. When asked were this was on the contract they said "non changeable, non transferable, non refundable." However, they CLEARLY cancelled MY FLIGHT without refunding me, even though I was going to use it. SCAMMED OUT OF $300!!! And all WITHIN THE 24-hour window they give to make corrections. My advice: USE THE AIRLINE... choose your OWN time... it's WORTH IT to use the extra money the airline charges!! Do NOT support these kind of businesses!

I booked a hotel at Priceline and got a confirmation letter. But the hotel can't find my reservation at that night. I had to pay over 200$ to find a bed to sleep. Asked for a compensation. Priceline said sorry but they can't refund. Conclusion: Priceline sent confirmation letter to their customer without notifying the hotel partners. And they treat their customer like garbage even it is their fault!!! Never use Priceline again unless you want to get fooled like a pig.

I booked a room with a double bed well in advance of my stay---the arrangements were confirmed. Once at the hotel (in an unfamiliar city) I am told that I have to stay in a room with a single bed. Given my travel arrangements---this is unacceptable. I called Priceline and was essentially told, "Take it or leave it or accept a refund." After traveling all day and being in an unfamiliar city, what good does crediting my card do me? I relied on Priceline to find me a hotel room and to stand by our agreement. Instead, I got the "BAIT N SWITCH" and the brush aside. I travel a LOT with large groups and am responsible for plenty of hotel bookings. Priceline really blew it on this one. I will repost if Priceline calls me back to rectify the situation. Stay tuned. Signed, Fighting for a space on the bed! What a joke this has been.

4/16/15 - While researching rental car prices I entered a bid of $46 dollars per day at Priceline.com, then provided the required credit card information and initialed the box confirming that I was aware of the terms and conditions which is required BEFORE they accept or deny the bid. I then clicked the button that reads: Buy my reservation. My bid was denied as too low and it was suggested that I go back and change my bid. I then clicked the "previous" button to go back to the bid page and changed my bid to $51 for a total of $359.50 with all the associated taxes, then clicked "buy my reservation" again. At that point I was charged $444.50 for a reservation of $64 dollars daily plus tax that I did not agree to at any time.

Booked car for 1 week with Enterprise (San Antonio River Walk) through Priceline. Purchased collision insurance through Priceline $11/day. At pick-up counter, offered better coverage at $15/day. How would I know that upgrading the insurance didn't cancel/replace insurance obtained through Priceline reservation. So 2 days into rental, I'm charged for BOTH. Angry because called Priceline & called their insurance co... No refunds, No early cancellation... Nothing can be done about "terms & conditions". Buyer beware. I was suckered. Never using Priceline again. They're very deceiving about what services are Priceline's and what services are the vendor's.

Accidentally double book 2 different hotels for same day, called to cancel one. They did not cancel or considered a refund!!!! Really upsetting!!!!! Priceline never more!!!

I placed a bid for a hotel on Priceline.com for a hotel in Las Vegas. When placing bid, you select the location you would like by checking a box next to the description. I checked the boxes: Las Vegas Strip North and Las Vegas Strip South and entered my bid amount. What I ended up getting was a hotel off the strip that doesn't even have a casino! I believe when you check a box that you would like a hotel on the strip it should be on the strip! When I called Priceline customer service, they said “Well, if you increase the size of the map, you can see that this hotel is included in area.” I looked and sure enough there is a spike on one side of the shading that indicates where the hotels are located.

Made a reservation using 'Name Your Own Price.' I was very adamant about my dates/flexibility to travel. I reviewed my itinerary to find they DID NOT honor my request! I know their policies and stuck to it - they did not! I phoned Priceline - they gave me some ** answer. No refund! Crooks and thieves! ** that place and everyone who works there

Don't ever use priceline.com on your mobile phone while you're on a road trip looking for a place near you. It will not be for the current date but the price for a date somewhere in the future. I basically was on a road trip looking for a place to sleep. I was pretty tired and booked a night assuming it would pick today's date by default. But it didn't. I noticed at the counter of the hotel when I tried to check in. So I called priceline and asked them for the simple favor of changing the date to today. They said they couldn't do it, the manager at the hotel would have to do it. So they called him while I was on the phone but the guy at the front desk was no help either and didn't want to change the date today but charge me for another night (today) instead.

I was quoted $9/day for car rental with Economy. I bought the car insurance through Priceline.com. Total was $44 for the car and $77 for insurance. However, when I arrived in San Jose, Economy said that if I did not use their car insurance, there would be a $5,000 deposit. And if I did buy the insurance, there would be $950 deposit. The car rental was $52/day, not $9. There was nothing on the website about an additional $41/day for the rental. It said it was an estimate, but a difference of $400+???

I requested to reserve a room for the current date, put in my information, and paid in full. When the confirmation page appeared, my reservation was two weeks out. It was almost impossible to figure out how to cancel from their automated system. None of the given options cancelled the reservation. I pressed zero to hopefully speak to customer service and I finally found the option to cancel.

Room that I purchased was supposed to be equivalent to holiday Inn express. The room was with Econo Lodge. The room was a smoking room and I have terrible allergies. Not refundable. This sucks!!

I booked a hotel room through the Priceline Name Your Price. I offered a price, they countered with a higher price which I accepted. Turns out, it would have been cheaper to walk in and do the hotel's best rate. My biggest complaint was that I reserved a 3 star hotel and got the Clarion Hotel in Chambersburg, PA. The hotel was most definitely not 3 stars and I'd say it was awful. 1st floor room was actually downstairs in a partial basement floor. Walls were paper thin and could hear every word from the couple in the adjoining room and from the hallway.

We booked a hotel room through Priceline past midnight on Friday for the Sat night after, then I got sick and could not make the trip. We could not get a partial refund from Priceline even cancellation was made with less than 12hrs. Priceline is designed to steal your money, not to help make your trip easier. Why do you need to book with Priceline? Why can't you call the hotel directly? When booking with Priceline, want it or not, considering your money is gone minimum $25 if not entirely. I would never use Priceline again!!

I had 2 windows open comparing prices. Clicked on the wrong window and booked. As soon as I realized I made a mistake, I call customer service. Their response was I can cancel if I rebook they will charge me a cancellation fee. The cancellation fee was the price of the room...

We had reserved a car at Charles De Gaulle Airport in Paris for April 5, 2015 with Europcar, confirmation number **. When we arrived we were told we did not have the insurance and wanted to charge us an additional $29.00 or more a day for their insurance. As you can see, we did have your insurance and have been charged on my American Express card the $44.00 dollars it cost. I would like Priceline to send me a credit for this amount. I would also suggest that you not have any more dealings with this company as they were very rude and kept ignoring our requests.

Name your price tool on Priceline is excellent idea in theory, however, when you get a hotel outside the area that you chose then they are not upholding their agreement. The hotel they assigned me was one I specifically wanted to avoid so I chose an area that does not have it included as a possible hotel you can get, yet I still got it.

Myself and my partner have used Priceline in the past few years several times a year. We were always pleased with the accommodations and the accuracy of the reservations. On April 7th we made reservations for the one night during our travels back from Florida. Unfortunately the results were not pleasing at all. You advertised hotels in the area i.e., Marriott, Hilton, etc. in the 3 plus category. I realize that you didn't promise one of those chains, but I would expect them to be in that category.

I planned a trip to Las Vegas for the nights and then to Los Angeles for the nights. We had picked up our rental car, drive to Los Angeles, and called our hotel to let them know we were running late. Only to find out that the hotel I booked weeks in advance was not available to be booked. Priceline has already taken over $300.00 from me. When I called to ask what had happened, they explained that their secondary company had messed up. I never got an apology or anything from Priceline. Instead I got transferred to their secondary company for them to tell me that they had sent me an email about their mistake. They sent me the email 8 minutes before I called.

I booked two night with Priceline when I visited Athens, Greece. I used "Name your price" and get a room which was more expensive than booked directly from Priceline website, and even much more expensive than hotel.com. Because I completed my booking until midnight and I couldn't contact them until the first day I checked-in the hotel (to get the wifi)! And when I contacted them I was not able to claim their best price guarantee because I cannot contact them before midnight I check-in! I cannot claim anything from them even for the next day!

Made a reservation with the Super 8 in Acworth GA thru Priceline. They billed me up front on my credit card. When I printed off the confirmation it said in small print that it was non-cancelable. Well as it turned out, I needed to cancel 6 days before the reservation. Called the hotel, they wouldn't refund, said I had to call the people I made the reservation with and that was Priceline. Called Priceline (they are in the Philippines), wouldn't help at all. Couldn't get a supervisor. Revisited the site and the same hotel and it said “you can cancel up to noon on the day before”. Priceline is scamming you - be careful - in fact the rooms were cheaper with a cancellation guarantee just 3 weeks after I made the initial reservation.

I made a mistake in booking with Priceline. I immediately called to correct my mistake. The customer service was horrible. They would not let me talk to a Supervisor or were able to give me an email address to their Executive Services. People make human mistakes. It was so frustrating dealing with a company that refused to assist their customers. It was about the money.

Don't book with them if you want to sit apart from your spouse. 2 flights to get to our destination. Long part of both flights we were put in seats apart from each other. Both flights which were 2 1/2 hours long. Car was so small and it wasn't the compact. Second time giving them a chance. Ended up getting another rental that cost 500 more and tickets so we could sit together, 2 times you're out... You can find better flights cheaper yourself and better rental deals direct... A big negative!!!

I went on Priceline and bid on a rental car. Ended up changing my flight time and when I called the rental company I was told to call Priceline which in return said they couldn't change my arrival for the pick up time for the same day. People have to change their flights all the time. You would think they would be a little more accommodating being in the travel business.

So for two months I have been working to cancel my reservation with Priceline for my car rental, because I found that the company itself would make the reservation for half the price. I have spoken with Priceline several times, emails and phone calls as well as National the car rental company. Now while National is more than willing to cancel the reservation, the funds are held by Priceline, who continuously uses stall tactics, stating "National has to let us know that we can cancel and you won't be given an answer until after you drop the car back off."

I tried to squeeze in a trip to see a dying friend in WV in the beginning of March. I was going to fly from CA to WV on Thursday, be back Saturday. It was iffy because of reports of weather coming in, and he lives in an area that he can snowed in and stuck. So I bought the insurance. Well they got snow, and was called morning of departure and told that even if I came out there would be no way he could get out to see me. So I called Priceline to cancel my 600$ plane ticket and almost 200$ hotel bill. I was told if the airport does not close on any leg of the trip they will not refund or apply funds to another trip in future.

On April 4th 2015 my family had tried the bid your own price for a hotel room for New York! We made a bid on standard room (should mean 2 dbl beds) no it was one Dbl bed. I immediately called hotel and Priceline! Hotel said it would be another $59 per night to upgrade. This was not what I bid on nor did Priceline even give me an option to make that choice until they accepted that offer. I am Traveling with 5 people when asked to accommodate wanted more $ would not cancel so we can book a correct hotel within my budget. I also explained putting 5 ppl in one room with ONE bed dbl could be a fire code. I have used Priceline for 11 years booking flights and hotels. Every hotel if you call a standard room is 2 double beds. They would not do anything for us. I explained this is a hazard for the hotel and when I thought they said standard room like we have booked before then that meant 2 dbl beds. This is also a fire hazard.

To be honest, they don't even deserve a 1 star. That's giving them more than the their customer service deserves. Being in the military, I get moved around a lot, and it so happens I flew from Virginia to California and made large transactions, resulting in my card getting shut off for possible fraud. No big deal, it's common. But around this time is when I made a flight from Northern Cali to SoCal for my pregnant wife to go see family and for work. I made the flight - no problem through the Priceline website and everything went great, made the purchase of the ticket and that they would send me an email, life went on. Or so I thought. This is where trouble comes in. A week from my wife's flight, she reminds me to check the time for her flight. I oblige, only to find that there is no email. I never received any type of email. Nothing, I checked my three email accounts, spam, trash, everything. Didn't receive anything.

I booked a Hotel via express deals. This particular Hotel was advertise in a group of having swimming pool. I took the picture in the Priceline site with this Hotel and the line saying that included breakfast, gym, swimming and business center. When I realized that it did not have a swimming pool I tried to cancel or switched for another Hotel. I wanted to pay more, but did not get any help on this... The Hotel I got was the first one, even though I pressed another express deals bottom by accident. This Hotel was advertised as having a swimming pool...

I had purchased a ticket for my fiancee through Priceline, to visit me in Canada. Unfortunately a few days before her flight, she was informed about a passport issue that was not her fault and beyond her control. We simply asked and pleaded with customer service at Priceline to have her flight moved up by a week or two so that the Passport office could rectify their error. We even offered to pay a fee in terms of a penalty. They refused to change the date in any way, shape or form, and have basically stolen $600 from me. The experience with them has been appalling overall.

Be aware! I bid for a rental car on Priceline.com. Note: Their bid page never says anything about no cancellations or changes. I was charged over $300 on car rental because I had to change my dates. You cannot change dates and don't know that until after you have already paid for the rental.

I been charged four times without my permission. I called to cancel and they said there is nothing they can do. This is the four times they charged my credit card. Horrible experience!! STAY AWAY FROM PRICELINE!

Checked rent-a-car rates with various sites including Priceline. Priceline could NOT get me a decent fare/price on a car in Milwaukee. This was on April 2, 2015 around 4:30 p.m. CDT. Checked again around 5 p.m. and still could not get a decent rate. Finally made a reservation with Atlas at a much better rate. Went to the gym and when I came home there was a reservation in my e-mail from Priceline at a rate of over $153.00 for 4 days in an econobox. I was paying $122.40 with Atlas. I called Priceline and the lady on duty couldn't do anything. Called Barclay Credit Card and they couldn't do anything either so at this juncture I have to bite the $31 dollar extra charge. No one was helpful nor could they do anything, the old Adolf Eichman excuse, "I was only following orders". I never much cared for Priceline in the past and for sure I will NEVER use them again!

Recently I've booked a number of company trips through Priceline however after several experiences with their customer service I will no longer be utilizing their services. Most recently I needed to change a simple last name on a reservation because I did use my maiden name in error. When I called in to make the change which was an absolute must PriceLine charged me $30 for this. Prior to calling PriceLine I had spoken to American Airlines who confirmed this would be a simple change, I just needed to do the change through my booking agent. Priceline informed me it was their policy to charge the $30. It seems like an easy way to nickel and dime your customers who have spent a couple thousand in just 2 short months. With that being said I will book directly through the carriers from now on.

I wanted to cancel my room through Priceline. I found out after I booked the room that there were extra fees and parking fees that were over the top. They should give a person a rough estimate of the extra charges. The hotel said it is easy for Priceline to cancel... but Priceline absolutely refuses to do so!!! I called them several times and they won't return my calls. I will NEVER do business with them again!!!

I called Priceline to cancel a flight reservation that is flying out of CLT on May 14 to Boston. It is April 1st so the ticket can be resold. I did the name your own price. I recently got hired with another company and can't take off during the probation period. I called to see if I could get a one time courtesy but no one cared. Only caring about keeping money. Situations happen that forbid you from doing things as planned. Worst company I ever dealt with. From the customer representative to the supervisor this company doesn't put the customer first.

I actually rate Priceline negative stars. I am in the military and tried to book my flight with 'name your own price' and when it came to negotiating, it charged me $700 for a plane ticket I didn't even know what the times were for. (They ended up being during working hours). They don't tell you the times before making you pay, and I find that extremely ** up because I'm in the Navy, and I only have so much money. I called for customer care and they did nothing to help me. So now I'm down $700 and can't see my fiance who I hardly ever see, all because I used the money for the plane ticket on a non-changeable and non-refundable ticket that I had ABSOLUTELY NO IDEA I was purchasing already. Screw Priceline, no one should ever buy from them!!! RIP OFF!!!

I booked a trip to Jamaica two days ago. I went to another website to review the resort and found out that the hotel I booked is smoke free. No where on Priceline.com did it say it was smoke free. I called the resort to confirm. They told me that is smoke free . But I could go to the parking lot to have a cigarette any time I wanted to. So at 61 years old, at five o'clock in the morning, I have to walk to the parking lot to have a cigarette. The person on the phone told me, “yes, ma’am.” (in the reviews I read, you can smoke a joint anywhere at the resort but not a cigarette). I called Priceline.com to try to change the hotel. They said they were sorry but there is nothing they can do. I know that at most hotels you can cancel in a certain amount of time. I do not want to cancel our trip. We only go once a year. I just would like to change the hotel even if we had to pay more. Please Help!

I booked $4600 worth of airfares with priceline.com. They took not only the cost of the airfares from my account but they also took an authorization of the same amount essentially leaving me $4600 overdrawn. When I called to ask them to release the authorization, they advised that they had no knowledge whatsoever of the authorization. They were also very rude and spoke to me as if I was an inconvenience to them. They also went so far as to say that my bank were the ones that had double dipped. Very very poor experience and needless to say, I won't be using them again.

I made the mistake of making a car reservation for my daughter through Princeline trying to get her to my mother's funeral. She was too ill to drive the car. When I tried to get a refund I stayed on hold for 45 minutes and finally had to give up. Their policy is a simple cold refusal to give any refund regardless of the circumstance. Fool me once shame on you; fool me twice, shame on me.

Priceline flatly refused. Here is how the conversation went: (Me): "I need to cancel my reservation I made a few minutes ago." (Priceline): "Sorry you can't. You should have called two days ago." (Me): "But I had not even made a reservation then." (Priceline): "Sorry. That is our policy." Just so you don't think I made this up, the Priceline "Trip Number" is **. You can form your own opinion as to whether you want to deal with Priceline.

I was supposed to be charged $107.00 for 3-day rental. They billed me $132.00. When I requested an explanation from Priceline, they just kept asking me stupid questions as if they didn't understand English. They were obviously just trying to frustrate me so I would hang up. This is the second time I have been taken advantage of by Priceline so I am DONE. Last time, the car rental agency gave me a car that smelled so badly of cigarettes I had to drive around in 30 degree weather with the window down so I wouldn't choke to death. Obviously the rental agency was going to give the Priceline customers the worst thing they had on the lot to drive. I have decided Priceline is just not worth the aggravation. I will no longer use them. POOR CUSTOMER SERVICE!!!!!

I booked a triple room at IHSP in Santa Barbara, CA for the night of 3/28/15. Upon arrival, I was shown a room that was bare except for a bunk bed, a mattress on a floor, and a small end table. Folded on top of the mattresses were bed sheets. There was a mosquito flying in the room. And the window blinds were broken to the point where they could not be fully closed. I immediately left the converted home. After securing an actual hotel room, I returned and informed IHSP employee ** that I would not be able to stay in the offered room. My request for a refund was, of course, denied. I do not feel that IHSP should be advertised as a hotel room.

It was our first time using Priceline, highly recommended by other people. Unfortunately our experience was horrible, we booked a room in the Huntington Newport Beach area not knowing that the Priceline would put us as far out 25 minutes away from the water. The hotel is fair, but it's right next to an airport, how relaxing could that be question. When we contacted Priceline, she told us there was nothing they could do for us after we asked to be upgraded. We wanted to upgrade our room and location, and that was non accommodating. She was unable to do anything. She spoke directly from a computer, she might as well have been a computer. Got nowhere, very unhappy.

I had an AD that said JFK $65/ night. I went and booked it on my phone and when it was done it said I was checking in VT. I immediately contacted them via chat and they told me it was non refundable. This website is a scam. Through no fault of my own, but for a one time courteously, they would give me a refund of half the amount IF I book another hotel. Why in the world would I do that?

Priceline.com seems to operate with deceptive practices. I had never booked with - Name your own price - and thought I'd bid on a 3 star hotel in Davis, CA. When I bid again I thought the 3-star request was still there and ended up with a 2 star hotel at more than if I had booked it directly through Priceline or another site. I explained this to the customer service rep, and they would not change the conditions to the same hotel with a regular booking at the same price. (Regular booking included free cancellation - and now they said they would charge me the 1 night fee). I will be disputing this and would like to warn people not to use Priceline.

On August 20, 2014, I bid a hotel room in Lahaina, HI for our 20th anniversary on February 24, 2015. I bid 150 per night with 3 1/2 star ranking or higher. I got the bid!! When Priceline informed the location, it was a RESORT in downtown Lahaina with additional fees per day and a cleaning fee, when I checked out to be about another 20-25 per night. They had wired internet and it was a quite old resort.

I purchased a vacation package for my husband to visit his son in Spokane. One ticket, round trip and a hotel room. So the day I try to confirm Delta tells me he is on standby and does not have a seat. I email Priceline and they tell me it is of no concern to them, I need to deal with Delta – sorry! My husband makes it to Spokane and finds his hotel is nothing like the Priceline description, he did not want to look for another hotel and it was clean so he opted to stay. Here is the clincher - I receive a message from Priceline during his return stating he changed his reservation and they were no longer involved and he needed to deal directly with Delta (which they had already made clear). I was worried sick about what had happened. It ended up the plane was delayed!

Purchased 3 stars hotel since it was informed me that 4 stars. This was my first and last time that I have been booked a service through priceline.com. I do not know why I did not make my booking through booking.com, hotels.com or Expedia as I have been doing in the last decade.

It is a standard for travel agent to find plane seats that would be located close together to accommodate a family booking a vacation. Especially if you indicate that you are traveling with a four-year-old child. We got three seats spaced throughout the plane. We had to contact the airline to change our seating arrangements. Priceline customer representative said that their website finds the cheapest seats on the flight. Well not after you have to pay extra $20 for every seat on a domestic flight. They said I had to go through the airline and pay extra to the airline to change my dispersed seats for the preferred seats located close together.