Priceline Reviews

We missed our first flight and they cancelled our returned flight instantaneously. Sat at the airport for 4 hours talking to representatives and supervisors and my only solution was to pay an additional $1900 yes 1900 for a round trip flight when my whole vacation package only cost me $1300. They have hidden fees coming out of nowhere. Had me call my airline but due to me purchasing from Priceline, they couldn't help me. So I missed my departure flight and they also cancelled my homecoming flight. They were rude and not helpful. I ended up buying my flight tickets directly online and lost my money I spend with Priceline. I also had to call the hotel and car reservation to confirm Priceline didn't cancel them. You're welcome Priceline for our 650 dollar donation to your company.

Stole $150 from me and just say oh well. Booked a room out of state 14 days ahead of time through Priceline. Paid for the room on my bank visa. I received a confirmation soon after, opened it in my email and all seemed good. When I got a couple hours away from my destination at 1:00 am, I opened my mail to put the address in the GPS. The confirmation had turned into a sales ad for rental cars. I didn't know my hotel name or my confirmation # so I logged into Priceline and tried to find out the confirmation #. After plugging in all of my info, name, email, credit card, dates, etc., I get an email saying there is no confirmation found. So I tried calling, after flip flopping through the automated system for 20+ minutes, I just grabbed the first room I seen.

I booked a trip with Priceline for the 22nd of May to 24th of May for a total fee of $880. Due to upcoming military engagement I considered canceling the trip to use it for a different trip. I called Priceline to see if I can use the trip for a different trip in June but the representative told me that the trip is non-refundable, non-cancellable and non-changeable. But if I could call the airline I might be able to do so. I called the airline and they said I could cancel the flight and use it within one year for another trip but I will pay a $400 fee to do change it; but I have to call Priceline whenever I want to do that. I called Priceline to use the flight for a different trip and the rep I spoke with told me that the trip was not cancelled and can not be cancelled even though the airline told me it has been cancelled and I could use it for another trip.

We had a horrible experience with a recent reservation, using my father's name and credit card. We reserved 2 nights/2 rooms. The hotel, Townplace Suites in Laredo, TX, treated us terrible when they noticed we booked thru Priceline. Priceline refused to help us nor did they seek to satisfy us as a loyal customer.

I recently had to cancel a trip that I had booked through Priceline (air and car) due to flooding at my home from a hot water heater that had exploded. I had purchased the additional trip cancellation insurance, so I thought it would not be a problem. Not only was Priceline not helpful in any of the cancellation process, after filing the paperwork and sending documentation from my insurance, the claim was denied by AON trip protection. During this very stressful process of canceling and changing trip reservations, I was continually redirected to numerous "customer service" people who offered no help but to give me another number to call.

If you are traveling for the US Government, do not use Priceline. They do not break down hotel costs for expense reports and they seem to add a fee. I phoned them to get the breakdown. Their customer service seems to be foreign-based. They read from scripts and--as usual--do not stop for questions, but talk over you until they finish their script. This is quite annoying, not to mention--useless. Again, do NOT BOOK THROUGH PRICELINE if you need an expense breakdown.

I use Priceline on a regular basis to book flights, hotels, and rental cars. I have used name your own price a few times and had decent luck with it. However just recently I used it to book a hotel for a 3 star hotel. It said the average price was 130. I put in a starting price of 60. It accepted my bid and showed me my hotel. The hotel I had just paid for was available for 47.00 through regular booking. So they ended up charging me even more. They state it is supposed to save you more but it ended up costing me even more money. I talked to a few other people I knew who had used it and they said the same thing happened to them. Priceline needs to fix this. They say they will save you money but instead their system doesn't check for lower fares, they just charge you more.

They put the little clause at the end, so that customer can't change the date or the rate. I started with not so great deal and I can't even change the date of staying, rate, or canceling. I have called the Priceline and the hotel back and forth and hotel referred to Priceline and Priceline won't do anything, just because the little clause I did not read when booking...

Priceline is unforgiving if you mistakenly push the wrong button that completes your contract and sends the itinerary "to print" (within seconds)..... There is no going back! I called to retract the information within 5 minutes to rectify my mistake and was told by customer service was a contractual agreement (I stated I was willing to pay an additional amount to Priceline to accommodate the one way drop off I requested)... After an hour back and forth with Priceline customer service and a short time with the rental car company... who stated, Priceline ONLY had authority to correct the reservation... I am still being held accountable for an honest mistake. Their customer service is lacking in compassion... The responses are read or typed from a scripted menu. I will never book with them again.

Priceline allows you to go thru the entire process of booking a trip, up to and including authorizing payment after submitting your credit card info only to find out that the actual vacation package is NOT available. IN speaking with one customer service rep, I was informed that the hotel was booked... another rep told me the flight was booked. While waiting for a third representative to contact my bank (at 11:00 PM) to remove any/all authorizations, I checked both the airline (for the specific flight/seats) and the hotel and discovered that neither was booked. Customer service was less than helpful... the site is a waste of time!

First, I would like to make it known that for hotels and rental cars I have never had a problem with Priceline. I was always happy with the service and felt I received a good deal. However, with airline travel, if you are using a debit card, stay away! I am accustomed to having a hold placed on my debit card for larger purchases, but in all of the instances the hold was removed once the actual payment was requested, thus not looking as if I had been charged twice for the same service. So needless to say, I was extremely shocked to review my bank account online today and to find that not only was the hold still showing (from 4/27/15; today is 5/1/15) but also the actual charges came out today as well.

I booked a reservation through Priceline.com three months in advance from my trip. A week after making the reservation, my arrival date changed to arriving one day early. I thought this would not be a problem because it was only a one day difference. ** answered the phone when I called Priceline.com and he could hardly speak English. I explained the situation and he said it would not be a problem to change my reservation for one day. After I thanked him, he changed his mind and said he can't change my reservation. I was confused because he just offered to change it for me.

I bid my price for a hotel in Frisco/Plano, TX... and got a hotel room in The Colony! Had I known that The Colony was the hotel I was to receive, I would never had bid it. Customer service confirmed it was Frisco/Plano... but said oh, The Colony is included. REALLY!?! Never again!

3 day rental. They made return date 3 days and 1 hour and charged for another day. Returned within 3 day 24 hr period. Said we should of read the return time and known it was off. They would not refund - Verified with Hertz only gets pd. for 3 days.

Priceline's Customer Service was very rude. They would not allow me to speak to a supervisor or anyone else, they just kept telling me they had no options. Very unsatisfied and unhappy. I will never use Priceline again.

So I rented a car from them and plans had changed. In the reservation I had listed the passenger who was flying with me under as the driver because he has a credit card. Well he was not able to make it and I called to see if we could put me as a driver. They stated that they cannot make any changes so basically they stole my money and I'm out of a rental car for the weekend. I have tried to talk to several people there. And all they can say is that they are sorry and one representative agreed when I stated that they are ripping me off. I still do not understand on how they can get away with this sort of thing.

We booked a hotel room through the AAA website on February 28th for one night. AAA uses Priceline as a host or vice versa. When I got to the hotel I was told that I had reserved two hotel rooms which was an error. I tried to cancel that extra room with the Fairfield Marriott but was told that since I booked with a third party I would have to call AAA. At that time of night the only people available in AAA were Roadside Assistance. So I called my credit card company and issued a dispute for the extra charge. On March 28th my credit card reversed their temporary credit pending investigation. I was told by them that Priceline had issued me a credit, which was a lie. Nowhere in my credit card statement is there a credit. My credit card then reversed the temporary credit and I had to pay for it. I have since been going between Priceline and AAA getting handed over to so many people and departments that I have lost track.

On 4-15-2015 I used Priceline.com's Name-Your-Price tool to book a hotel reservation in Little Rock, AR for May 22-25, 2015 in West Little Rock for our child's event. We do not have much money. I am disabled and my wife works full-time as a caseworker, but between our monthly bills and health insurance, copays, etc... well, we strive very hard to make ends meet, but we budgeted. And we saved our money ($280.09) for this special occasion for our child's event in Little Rock. Priceline.com was chosen because I believed they were an honest company and from their commercials. I was only looking at options that were listed as "(Little Rock West)" in their description and that was selected as my location in the search criteria. When my offer was accepted, I was notified of my hotel and the hotel is listed in the area, "(Midtown)" in the location description. This is not what I requested.

I travel each week for work. Last week I changed hotels 3 times due to POOR, UNHEALTHY conditions and the PRICE that Priceline charges for these DUMPS are HORRIBLE!!! I want ALL of my Money BACK!!! Hilton - UNCLEAN ROOM. Wyndham - ROACHES and heating system that made noise ALL night. This week, Holiday Inn Express - FILTHY, slow leak in shower, bed not clean

I just booked a trip to Ontario for a wedding in July 2015. The fare was stated as $1,176.66 all in for 2, and the charges were converted to USD, THUS my credit card was charged $1,480,30 CAD. I booked on Priceline Canada, and apparently I missed their statement that the quote was in USD, yet nowhere on the printout of their "Your Flight Details" does it state in which currency the charges would be charged to my credit card. The difference is $303.64. I contacted Priceline directly, and was advised that the website did state that the charges would be in USD, and that if I cancelled the reservation, I would receive no credit, due to the airline rules. While I loved using Priceline in the past, never again!

I made a booking for a hotel room and had an issue and had to cancel it… First I contacted that hotel that night to cancel it and then called Priceline to make sure it was being canceled and returned advised me that I would only be returned half the amount even though I called the hotel that day to cancel and after the website said there was flexible cancellations.

I purchased 2 flight tickets from Priceline.com for a flight from Auckland N.Z. to Sydney Australia with Virgin Australia for $411.00. When I arrived at the counter to check in I was told this price did not include the baggage costs and I must also put my carry on in the hold. I was then told I must pay $475.00 for the 3 bags. Now I was ready to pay 50.00 for each bag being $150.00 but $475.00???? In any event I had no choice and paid.

I went looking for prices on a rental car. I was looking for Thrifty and somehow the website brought me to Avis. I didn't realize this at first since I had no intention of actually renting right then without looking around first - all I was looking at was the prices. Some websites for other products have required you go halfway through the process of actually buying to get a grand total and I thought this was like that. Somehow I ended up renting this car and then upgrading it while trying to see the price of a bigger car. What I did not know was this cannot be undone after and you cannot cancel your purchase. Then when you call them, they don't have anyone who can truly help you, you actually have to WRITE them.... This company is nothing but a scam on more than one level and I would steer clear of this website... I googled Thrifty in my state and was directed to this site and it was the worst thing I could have done.

Last month I book a room at the Residence Inn Marriott in Indianapolis, IN. After finalizing the reservations I receive my itinerary and noticed that the dates were wrong. I called the Marriott and changed the dates no problem. This month I used Priceline once again to reserve a room with Extended Stay America in Indianapolis, IN. After receiving my itinerary, I noticed that the dates were not correct once again. So I contacted Extended Stay American. They tell me that they could not change the date and that I needed to contact Priceline. So I contact Priceline the tell me that they could not change the dates and that Extended Stay America had to.

I booked a hotel room for 1 night in Dallas Texas. I entered a wrong date so I called to ask if I can modify it. The person that I talked to said that she will make a 1-time exemption for me since the reservation I made is non cancelable but only 50% will be refunded, and that's only if I make a new reservation to replace the one that I cancel. So I did but after a few hours, I received an email, a breakdown of the cancellation fee. Apparently, for a room that cost $87, I have to pay a Customer Penalty Tax and Fee of $9.46, PCLN Customer Penalty Nights of $78.44 and a change fee of $43.95, then they refunded me with my room that cost $87... So I still owe them 131.95 just for canceling a one night room of $87. How ridiculous!

Done.

I booked a flight using "make your own price." And understood it would put me on a flight as a "standby." Unfortunately the nearly $300 trip was for less than a 36 hour stay!! I asked if I could keep the return flight if I paid for an additional ticket to fly myself out there since I wouldn't have time to vacation (5am departure), and was told I'd be listed as a "no show," and my return flight would be cancelled too, with NO MONEY BACK. When asked were this was on the contract they said "non changeable, non transferable, non refundable." However, they CLEARLY cancelled MY FLIGHT without refunding me, even though I was going to use it. SCAMMED OUT OF $300!!! And all WITHIN THE 24-hour window they give to make corrections. My advice: USE THE AIRLINE... choose your OWN time... it's WORTH IT to use the extra money the airline charges!! Do NOT support these kind of businesses!

I booked a hotel at Priceline and got a confirmation letter. But the hotel can't find my reservation at that night. I had to pay over 200$ to find a bed to sleep. Asked for a compensation. Priceline said sorry but they can't refund. Conclusion: Priceline sent confirmation letter to their customer without notifying the hotel partners. And they treat their customer like garbage even it is their fault!!! Never use Priceline again unless you want to get fooled like a pig.

I booked a room with a double bed well in advance of my stay---the arrangements were confirmed. Once at the hotel (in an unfamiliar city) I am told that I have to stay in a room with a single bed. Given my travel arrangements---this is unacceptable. I called Priceline and was essentially told, "Take it or leave it or accept a refund." After traveling all day and being in an unfamiliar city, what good does crediting my card do me? I relied on Priceline to find me a hotel room and to stand by our agreement. Instead, I got the "BAIT N SWITCH" and the brush aside. I travel a LOT with large groups and am responsible for plenty of hotel bookings. Priceline really blew it on this one. I will repost if Priceline calls me back to rectify the situation. Stay tuned. Signed, Fighting for a space on the bed! What a joke this has been.

4/16/15 - While researching rental car prices I entered a bid of $46 dollars per day at Priceline.com, then provided the required credit card information and initialed the box confirming that I was aware of the terms and conditions which is required BEFORE they accept or deny the bid. I then clicked the button that reads: Buy my reservation. My bid was denied as too low and it was suggested that I go back and change my bid. I then clicked the "previous" button to go back to the bid page and changed my bid to $51 for a total of $359.50 with all the associated taxes, then clicked "buy my reservation" again. At that point I was charged $444.50 for a reservation of $64 dollars daily plus tax that I did not agree to at any time.

Booked car for 1 week with Enterprise (San Antonio River Walk) through Priceline. Purchased collision insurance through Priceline $11/day. At pick-up counter, offered better coverage at $15/day. How would I know that upgrading the insurance didn't cancel/replace insurance obtained through Priceline reservation. So 2 days into rental, I'm charged for BOTH. Angry because called Priceline & called their insurance co... No refunds, No early cancellation... Nothing can be done about "terms & conditions". Buyer beware. I was suckered. Never using Priceline again. They're very deceiving about what services are Priceline's and what services are the vendor's.

Accidentally double book 2 different hotels for same day, called to cancel one. They did not cancel or considered a refund!!!! Really upsetting!!!!! Priceline never more!!!

I placed a bid for a hotel on Priceline.com for a hotel in Las Vegas. When placing bid, you select the location you would like by checking a box next to the description. I checked the boxes: Las Vegas Strip North and Las Vegas Strip South and entered my bid amount. What I ended up getting was a hotel off the strip that doesn't even have a casino! I believe when you check a box that you would like a hotel on the strip it should be on the strip! When I called Priceline customer service, they said “Well, if you increase the size of the map, you can see that this hotel is included in area.” I looked and sure enough there is a spike on one side of the shading that indicates where the hotels are located.

Made a reservation using 'Name Your Own Price.' I was very adamant about my dates/flexibility to travel. I reviewed my itinerary to find they DID NOT honor my request! I know their policies and stuck to it - they did not! I phoned Priceline - they gave me some ** answer. No refund! Crooks and thieves! ** that place and everyone who works there

Don't ever use priceline.com on your mobile phone while you're on a road trip looking for a place near you. It will not be for the current date but the price for a date somewhere in the future. I basically was on a road trip looking for a place to sleep. I was pretty tired and booked a night assuming it would pick today's date by default. But it didn't. I noticed at the counter of the hotel when I tried to check in. So I called priceline and asked them for the simple favor of changing the date to today. They said they couldn't do it, the manager at the hotel would have to do it. So they called him while I was on the phone but the guy at the front desk was no help either and didn't want to change the date today but charge me for another night (today) instead.

I was quoted $9/day for car rental with Economy. I bought the car insurance through Priceline.com. Total was $44 for the car and $77 for insurance. However, when I arrived in San Jose, Economy said that if I did not use their car insurance, there would be a $5,000 deposit. And if I did buy the insurance, there would be $950 deposit. The car rental was $52/day, not $9. There was nothing on the website about an additional $41/day for the rental. It said it was an estimate, but a difference of $400+???

I requested to reserve a room for the current date, put in my information, and paid in full. When the confirmation page appeared, my reservation was two weeks out. It was almost impossible to figure out how to cancel from their automated system. None of the given options cancelled the reservation. I pressed zero to hopefully speak to customer service and I finally found the option to cancel.

Room that I purchased was supposed to be equivalent to holiday Inn express. The room was with Econo Lodge. The room was a smoking room and I have terrible allergies. Not refundable. This sucks!!

I booked a hotel room through the Priceline Name Your Price. I offered a price, they countered with a higher price which I accepted. Turns out, it would have been cheaper to walk in and do the hotel's best rate. My biggest complaint was that I reserved a 3 star hotel and got the Clarion Hotel in Chambersburg, PA. The hotel was most definitely not 3 stars and I'd say it was awful. 1st floor room was actually downstairs in a partial basement floor. Walls were paper thin and could hear every word from the couple in the adjoining room and from the hallway.

We booked a hotel room through Priceline past midnight on Friday for the Sat night after, then I got sick and could not make the trip. We could not get a partial refund from Priceline even cancellation was made with less than 12hrs. Priceline is designed to steal your money, not to help make your trip easier. Why do you need to book with Priceline? Why can't you call the hotel directly? When booking with Priceline, want it or not, considering your money is gone minimum $25 if not entirely. I would never use Priceline again!!

I had 2 windows open comparing prices. Clicked on the wrong window and booked. As soon as I realized I made a mistake, I call customer service. Their response was I can cancel if I rebook they will charge me a cancellation fee. The cancellation fee was the price of the room...

We had reserved a car at Charles De Gaulle Airport in Paris for April 5, 2015 with Europcar, confirmation number **. When we arrived we were told we did not have the insurance and wanted to charge us an additional $29.00 or more a day for their insurance. As you can see, we did have your insurance and have been charged on my American Express card the $44.00 dollars it cost. I would like Priceline to send me a credit for this amount. I would also suggest that you not have any more dealings with this company as they were very rude and kept ignoring our requests.

Name your price tool on Priceline is excellent idea in theory, however, when you get a hotel outside the area that you chose then they are not upholding their agreement. The hotel they assigned me was one I specifically wanted to avoid so I chose an area that does not have it included as a possible hotel you can get, yet I still got it.

Myself and my partner have used Priceline in the past few years several times a year. We were always pleased with the accommodations and the accuracy of the reservations. On April 7th we made reservations for the one night during our travels back from Florida. Unfortunately the results were not pleasing at all. You advertised hotels in the area i.e., Marriott, Hilton, etc. in the 3 plus category. I realize that you didn't promise one of those chains, but I would expect them to be in that category.

I planned a trip to Las Vegas for the nights and then to Los Angeles for the nights. We had picked up our rental car, drive to Los Angeles, and called our hotel to let them know we were running late. Only to find out that the hotel I booked weeks in advance was not available to be booked. Priceline has already taken over $300.00 from me. When I called to ask what had happened, they explained that their secondary company had messed up. I never got an apology or anything from Priceline. Instead I got transferred to their secondary company for them to tell me that they had sent me an email about their mistake. They sent me the email 8 minutes before I called.

I booked two night with Priceline when I visited Athens, Greece. I used "Name your price" and get a room which was more expensive than booked directly from Priceline website, and even much more expensive than hotel.com. Because I completed my booking until midnight and I couldn't contact them until the first day I checked-in the hotel (to get the wifi)! And when I contacted them I was not able to claim their best price guarantee because I cannot contact them before midnight I check-in! I cannot claim anything from them even for the next day!

Made a reservation with the Super 8 in Acworth GA thru Priceline. They billed me up front on my credit card. When I printed off the confirmation it said in small print that it was non-cancelable. Well as it turned out, I needed to cancel 6 days before the reservation. Called the hotel, they wouldn't refund, said I had to call the people I made the reservation with and that was Priceline. Called Priceline (they are in the Philippines), wouldn't help at all. Couldn't get a supervisor. Revisited the site and the same hotel and it said “you can cancel up to noon on the day before”. Priceline is scamming you - be careful - in fact the rooms were cheaper with a cancellation guarantee just 3 weeks after I made the initial reservation.

I made a mistake in booking with Priceline. I immediately called to correct my mistake. The customer service was horrible. They would not let me talk to a Supervisor or were able to give me an email address to their Executive Services. People make human mistakes. It was so frustrating dealing with a company that refused to assist their customers. It was about the money.

Don't book with them if you want to sit apart from your spouse. 2 flights to get to our destination. Long part of both flights we were put in seats apart from each other. Both flights which were 2 1/2 hours long. Car was so small and it wasn't the compact. Second time giving them a chance. Ended up getting another rental that cost 500 more and tickets so we could sit together, 2 times you're out... You can find better flights cheaper yourself and better rental deals direct... A big negative!!!

I went on Priceline and bid on a rental car. Ended up changing my flight time and when I called the rental company I was told to call Priceline which in return said they couldn't change my arrival for the pick up time for the same day. People have to change their flights all the time. You would think they would be a little more accommodating being in the travel business.

So for two months I have been working to cancel my reservation with Priceline for my car rental, because I found that the company itself would make the reservation for half the price. I have spoken with Priceline several times, emails and phone calls as well as National the car rental company. Now while National is more than willing to cancel the reservation, the funds are held by Priceline, who continuously uses stall tactics, stating "National has to let us know that we can cancel and you won't be given an answer until after you drop the car back off."

I tried to squeeze in a trip to see a dying friend in WV in the beginning of March. I was going to fly from CA to WV on Thursday, be back Saturday. It was iffy because of reports of weather coming in, and he lives in an area that he can snowed in and stuck. So I bought the insurance. Well they got snow, and was called morning of departure and told that even if I came out there would be no way he could get out to see me. So I called Priceline to cancel my 600$ plane ticket and almost 200$ hotel bill. I was told if the airport does not close on any leg of the trip they will not refund or apply funds to another trip in future.

On April 4th 2015 my family had tried the bid your own price for a hotel room for New York! We made a bid on standard room (should mean 2 dbl beds) no it was one Dbl bed. I immediately called hotel and Priceline! Hotel said it would be another $59 per night to upgrade. This was not what I bid on nor did Priceline even give me an option to make that choice until they accepted that offer. I am Traveling with 5 people when asked to accommodate wanted more $ would not cancel so we can book a correct hotel within my budget. I also explained putting 5 ppl in one room with ONE bed dbl could be a fire code. I have used Priceline for 11 years booking flights and hotels. Every hotel if you call a standard room is 2 double beds. They would not do anything for us. I explained this is a hazard for the hotel and when I thought they said standard room like we have booked before then that meant 2 dbl beds. This is also a fire hazard.

To be honest, they don't even deserve a 1 star. That's giving them more than the their customer service deserves. Being in the military, I get moved around a lot, and it so happens I flew from Virginia to California and made large transactions, resulting in my card getting shut off for possible fraud. No big deal, it's common. But around this time is when I made a flight from Northern Cali to SoCal for my pregnant wife to go see family and for work. I made the flight - no problem through the Priceline website and everything went great, made the purchase of the ticket and that they would send me an email, life went on. Or so I thought. This is where trouble comes in. A week from my wife's flight, she reminds me to check the time for her flight. I oblige, only to find that there is no email. I never received any type of email. Nothing, I checked my three email accounts, spam, trash, everything. Didn't receive anything.

I booked a Hotel via express deals. This particular Hotel was advertise in a group of having swimming pool. I took the picture in the Priceline site with this Hotel and the line saying that included breakfast, gym, swimming and business center. When I realized that it did not have a swimming pool I tried to cancel or switched for another Hotel. I wanted to pay more, but did not get any help on this... The Hotel I got was the first one, even though I pressed another express deals bottom by accident. This Hotel was advertised as having a swimming pool...

I had purchased a ticket for my fiancee through Priceline, to visit me in Canada. Unfortunately a few days before her flight, she was informed about a passport issue that was not her fault and beyond her control. We simply asked and pleaded with customer service at Priceline to have her flight moved up by a week or two so that the Passport office could rectify their error. We even offered to pay a fee in terms of a penalty. They refused to change the date in any way, shape or form, and have basically stolen $600 from me. The experience with them has been appalling overall.

Be aware! I bid for a rental car on Priceline.com. Note: Their bid page never says anything about no cancellations or changes. I was charged over $300 on car rental because I had to change my dates. You cannot change dates and don't know that until after you have already paid for the rental.

I been charged four times without my permission. I called to cancel and they said there is nothing they can do. This is the four times they charged my credit card. Horrible experience!! STAY AWAY FROM PRICELINE!

Checked rent-a-car rates with various sites including Priceline. Priceline could NOT get me a decent fare/price on a car in Milwaukee. This was on April 2, 2015 around 4:30 p.m. CDT. Checked again around 5 p.m. and still could not get a decent rate. Finally made a reservation with Atlas at a much better rate. Went to the gym and when I came home there was a reservation in my e-mail from Priceline at a rate of over $153.00 for 4 days in an econobox. I was paying $122.40 with Atlas. I called Priceline and the lady on duty couldn't do anything. Called Barclay Credit Card and they couldn't do anything either so at this juncture I have to bite the $31 dollar extra charge. No one was helpful nor could they do anything, the old Adolf Eichman excuse, "I was only following orders". I never much cared for Priceline in the past and for sure I will NEVER use them again!

Recently I've booked a number of company trips through Priceline however after several experiences with their customer service I will no longer be utilizing their services. Most recently I needed to change a simple last name on a reservation because I did use my maiden name in error. When I called in to make the change which was an absolute must PriceLine charged me $30 for this. Prior to calling PriceLine I had spoken to American Airlines who confirmed this would be a simple change, I just needed to do the change through my booking agent. Priceline informed me it was their policy to charge the $30. It seems like an easy way to nickel and dime your customers who have spent a couple thousand in just 2 short months. With that being said I will book directly through the carriers from now on.

I wanted to cancel my room through Priceline. I found out after I booked the room that there were extra fees and parking fees that were over the top. They should give a person a rough estimate of the extra charges. The hotel said it is easy for Priceline to cancel... but Priceline absolutely refuses to do so!!! I called them several times and they won't return my calls. I will NEVER do business with them again!!!

I called Priceline to cancel a flight reservation that is flying out of CLT on May 14 to Boston. It is April 1st so the ticket can be resold. I did the name your own price. I recently got hired with another company and can't take off during the probation period. I called to see if I could get a one time courtesy but no one cared. Only caring about keeping money. Situations happen that forbid you from doing things as planned. Worst company I ever dealt with. From the customer representative to the supervisor this company doesn't put the customer first.

I actually rate Priceline negative stars. I am in the military and tried to book my flight with 'name your own price' and when it came to negotiating, it charged me $700 for a plane ticket I didn't even know what the times were for. (They ended up being during working hours). They don't tell you the times before making you pay, and I find that extremely ** up because I'm in the Navy, and I only have so much money. I called for customer care and they did nothing to help me. So now I'm down $700 and can't see my fiance who I hardly ever see, all because I used the money for the plane ticket on a non-changeable and non-refundable ticket that I had ABSOLUTELY NO IDEA I was purchasing already. Screw Priceline, no one should ever buy from them!!! RIP OFF!!!

I booked a trip to Jamaica two days ago. I went to another website to review the resort and found out that the hotel I booked is smoke free. No where on Priceline.com did it say it was smoke free. I called the resort to confirm. They told me that is smoke free . But I could go to the parking lot to have a cigarette any time I wanted to. So at 61 years old, at five o'clock in the morning, I have to walk to the parking lot to have a cigarette. The person on the phone told me, “yes, ma’am.” (in the reviews I read, you can smoke a joint anywhere at the resort but not a cigarette). I called Priceline.com to try to change the hotel. They said they were sorry but there is nothing they can do. I know that at most hotels you can cancel in a certain amount of time. I do not want to cancel our trip. We only go once a year. I just would like to change the hotel even if we had to pay more. Please Help!

I booked $4600 worth of airfares with priceline.com. They took not only the cost of the airfares from my account but they also took an authorization of the same amount essentially leaving me $4600 overdrawn. When I called to ask them to release the authorization, they advised that they had no knowledge whatsoever of the authorization. They were also very rude and spoke to me as if I was an inconvenience to them. They also went so far as to say that my bank were the ones that had double dipped. Very very poor experience and needless to say, I won't be using them again.

I made the mistake of making a car reservation for my daughter through Princeline trying to get her to my mother's funeral. She was too ill to drive the car. When I tried to get a refund I stayed on hold for 45 minutes and finally had to give up. Their policy is a simple cold refusal to give any refund regardless of the circumstance. Fool me once shame on you; fool me twice, shame on me.

Priceline flatly refused. Here is how the conversation went: (Me): "I need to cancel my reservation I made a few minutes ago." (Priceline): "Sorry you can't. You should have called two days ago." (Me): "But I had not even made a reservation then." (Priceline): "Sorry. That is our policy." Just so you don't think I made this up, the Priceline "Trip Number" is **. You can form your own opinion as to whether you want to deal with Priceline.

I was supposed to be charged $107.00 for 3-day rental. They billed me $132.00. When I requested an explanation from Priceline, they just kept asking me stupid questions as if they didn't understand English. They were obviously just trying to frustrate me so I would hang up. This is the second time I have been taken advantage of by Priceline so I am DONE. Last time, the car rental agency gave me a car that smelled so badly of cigarettes I had to drive around in 30 degree weather with the window down so I wouldn't choke to death. Obviously the rental agency was going to give the Priceline customers the worst thing they had on the lot to drive. I have decided Priceline is just not worth the aggravation. I will no longer use them. POOR CUSTOMER SERVICE!!!!!

I booked a triple room at IHSP in Santa Barbara, CA for the night of 3/28/15. Upon arrival, I was shown a room that was bare except for a bunk bed, a mattress on a floor, and a small end table. Folded on top of the mattresses were bed sheets. There was a mosquito flying in the room. And the window blinds were broken to the point where they could not be fully closed. I immediately left the converted home. After securing an actual hotel room, I returned and informed IHSP employee ** that I would not be able to stay in the offered room. My request for a refund was, of course, denied. I do not feel that IHSP should be advertised as a hotel room.

It was our first time using Priceline, highly recommended by other people. Unfortunately our experience was horrible, we booked a room in the Huntington Newport Beach area not knowing that the Priceline would put us as far out 25 minutes away from the water. The hotel is fair, but it's right next to an airport, how relaxing could that be question. When we contacted Priceline, she told us there was nothing they could do for us after we asked to be upgraded. We wanted to upgrade our room and location, and that was non accommodating. She was unable to do anything. She spoke directly from a computer, she might as well have been a computer. Got nowhere, very unhappy.

I had an AD that said JFK $65/ night. I went and booked it on my phone and when it was done it said I was checking in VT. I immediately contacted them via chat and they told me it was non refundable. This website is a scam. Through no fault of my own, but for a one time courteously, they would give me a refund of half the amount IF I book another hotel. Why in the world would I do that?

Priceline.com seems to operate with deceptive practices. I had never booked with - Name your own price - and thought I'd bid on a 3 star hotel in Davis, CA. When I bid again I thought the 3-star request was still there and ended up with a 2 star hotel at more than if I had booked it directly through Priceline or another site. I explained this to the customer service rep, and they would not change the conditions to the same hotel with a regular booking at the same price. (Regular booking included free cancellation - and now they said they would charge me the 1 night fee). I will be disputing this and would like to warn people not to use Priceline.

On August 20, 2014, I bid a hotel room in Lahaina, HI for our 20th anniversary on February 24, 2015. I bid 150 per night with 3 1/2 star ranking or higher. I got the bid!! When Priceline informed the location, it was a RESORT in downtown Lahaina with additional fees per day and a cleaning fee, when I checked out to be about another 20-25 per night. They had wired internet and it was a quite old resort.

I purchased a vacation package for my husband to visit his son in Spokane. One ticket, round trip and a hotel room. So the day I try to confirm Delta tells me he is on standby and does not have a seat. I email Priceline and they tell me it is of no concern to them, I need to deal with Delta – sorry! My husband makes it to Spokane and finds his hotel is nothing like the Priceline description, he did not want to look for another hotel and it was clean so he opted to stay. Here is the clincher - I receive a message from Priceline during his return stating he changed his reservation and they were no longer involved and he needed to deal directly with Delta (which they had already made clear). I was worried sick about what had happened. It ended up the plane was delayed!

Purchased 3 stars hotel since it was informed me that 4 stars. This was my first and last time that I have been booked a service through priceline.com. I do not know why I did not make my booking through booking.com, hotels.com or Expedia as I have been doing in the last decade.

It is a standard for travel agent to find plane seats that would be located close together to accommodate a family booking a vacation. Especially if you indicate that you are traveling with a four-year-old child. We got three seats spaced throughout the plane. We had to contact the airline to change our seating arrangements. Priceline customer representative said that their website finds the cheapest seats on the flight. Well not after you have to pay extra $20 for every seat on a domestic flight. They said I had to go through the airline and pay extra to the airline to change my dispersed seats for the preferred seats located close together.

Priceline is a joke, and I will not be doing business with them ever again. First, the NYOP option saved me all of $15. I know, right? What huge savings. Second, when an issue at work arose that interfered with my flight plans, they would make no exceptions at all. I read and understood the terms that the flight is not changeable. However, I got a $15 discount, c'mon now. I would understand their unwillingness if I had gotten $100 off, or even $50; but $15 freaking dollars off and they can't make an exception. I even offered to pay the difference, or some sort of fee, and they still refused. Considering I gave up a lot of authority of when I fly and how many connections, etc etc, for ONLY $15. (I just can't get over that...) I think Priceline or the airline (American Airlines) should throw me a freaking bone.

I booked a flight with Priceline online for my itinerary to be changed. When it was changed, the return flight time did not work for me so I called to change it. Everything was changed and in order or so I thought. When I arrived at the airport I was told that we did not have tickets to or from our destination and that Priceline did not put in the order for our tickets.

On Dec 2014 I purchased a ticket for my parents to go to Mexico (round trip), they were supposed to fly out Jan 7th, but due to my dad was hospitalized from the 4th to the 7th late night with follow up appointment, he couldn't fly out till a week after. I tried talking to customer service and after they asked me for the doctor's name and hospital he was in, they still didn't changed the date or cancelled it to get another one. I got another ticket through them and I'm still trying to get some of my money back but I don't think they are going to. Never book through Priceline again, worse experience ever.

I recently used the "name your price" tool on Priceline flights. When I began my search I entered the dates of 5/1-3/2015. No flights matched my bid so a box popped up with suggestions of how to modify my flight. Above the options for modifications it gave you an option to change your date so I changed my dates to 4/30/15 and 5/4/2015 so that I would be at my destination during the time frame I needed in case my bid landed me a redeye flight. I was given a redeye flight for my initial dates, exactly what I was avoiding. After speaking to Priceline management the only solution I am being offered is to pay $200 to cancel my flight. Apparently when you change your dates they do not honor it unless you start the entire search over.

Be very careful reading the disclaimers on this site. I have a family of 5 and needed a hotel for 2 nights. I used the "express deal". The disclaimer states that rates are booked based on double occupancy. It also states that your CC will not be charged until you speak with the hotel and any add-on needs are met. Where this is unclear is the CC is charged as soon as the hotel agrees to the price not any additional requests or needs. I called the hotel and they were only able to provide a rollaway bed and 2 queens. Not the end of the world, but not what we wanted to book and now we are stuck! I will not use them again - worth a few extra dollars to know what you are getting!

Never ever I use them again, very bad experience. They don't give you any confirmation page to confirm before they charge you. The coupon they send, it don't apply. What bad company. Never use it.

I booked a hotel in Chicago to visit my husband on his birthday (he's been there for several weeks for work). I wanted to bring our small dog because we have no kids and she is our family. I spent almost an hour in their website picking a hotel. I wanted a decent hotel (~3 star) with a free breakfast that was pet friendly. I went through their express deals because we don't have a lot of money and I was traveling in a budget. Every hotel I looked at, I made sure to check their pet policy. The one I decided on was a 2.5 star but with an 8.0 for customer rating and their pet policy said "All Pets", unlike the other policies that stated "pet fee" or "$50 per pet" etc. I expected a company that advertises hotels to disclose this information and it looked like they had. The room was only $50/night which fit my budget, so I booked it.

I needed to cancel my reservation, and I had booked the rate that said "Free Cancellation Available", but apparently that isn't true. They advertise it as able to cancel, but in the "terms and conditions" it states that you cannot cancel your reservation. When I called to discuss the issue, the customer service rep read a response that was clearly generic and didn't answer my questions, when I asked to speak to a manager I was told that he is not allowed to transfer someone to a manager, and that if I had a complaint I had to mail it into their headquarters - which is absolutely absurd. I will never book through them again and advise others to never use them as well.

I booked a one night away stay on the priceline.com website for my husband and two children. When we booked our room we were given 3 options on the site. A single queen bed suite, a double queen bed suite or a double queen bedroom. The double queen bed and the single queen suite were the same price. We spent more to get the larger room. We booked the double queen suite because the correlating picture had a couch. When we walked into our room there were two queen beds with a partition separating them. The only additional seating was 2 kitchen chairs and 2 stools. The room was not even big enough to accommodate any additional seating and the suitcase rack barely fit. We asked the front desk and they said that they do not have a double queen suite that correlated with the description that we were given. They said that no such room like that exists on their website.

We spoke to customer service rep who verified our choice of hotel area was indeed ocean front with beach access. After our price was approved we received a email that stated we had a hotel near the mall nowhere near the beach. I called and was told well it was within our shaded area which was not true. They refused to fix the problem or offer a credit. I was told it was non refundable regardless of their false advertisement. Shame on Priceline for being this dishonest. We are disputing fraudulent charges with our credit card.

I purchased plane tickets to travel to Hawaii - I saved all my life to go, it was a big event for my husband and myself - through the Priceline site. I paid with my Visa card, buying for a Feb. 2015 flight. It was October 20th or thereabouts, then on the 22 of Oct., I got an email from Priceline to confirm I had purchased a rental car from National car rental through them. It was for two weeks for close to $1400.00. I called them immediately as they used my card information from the day prior when I purchased flight tickets. When I called to complain and get them to remove the charge (which was on October 22, 2015) they refused to give me back the money, telling me that someone had purchased the rental car .

My wife planned a trip with Priceline and they got us for almost $900 extra and within an hour I had found a deal that was way better than theirs and had tried to contact Priceline to see what they would do about it. It took over 2 hours to get to a point where they told me that since the hotel is already booked up they can't do anything about it. Sorry about my bad luck - kind of a smack in the face considering they're supposed to have the best deal and if not they're supposed to make it the best. Best rip off on the internet I found so far damn almost a thousand dollars.

NIGHTMARE. Period. I booked three tickets through Priceline.com in Jan., 2014. We were scheduled to depart in June. My husband had to come back earlier than the other two, so we had to book two separate reservation. Everything was CONFIRMED by the airline company. Then, just FIVE DAYS BEFORE THE DEPARTURE, the airline company contacted us and told that my husband's ticket was invalid BECAUSE OF THE BOOKING MISTAKE MADE BY PRICELINE'S SUB-CONTRACTOR. The airline rep informed he had no seat unless he was willing to fly to other country first. Everything was scheduled in our country with our family, especially my husband's side, and we could not delay the arrival. I had to spend 4-6 hours a day for three days trying to fix it while Priceline and the airline company blame each other, but finally we had to give up and book tickets with other airline company.

We booked and prepaid for two hotel rooms in San Juan. When we arrived at 11 pm, we were told that there were no rooms available. The hotel clerk said that they would refund our money, and provide rooms at another hotel across town. When we checked out of the second hotel the next day, we were provided with a bill -- the new hotel said that we did not have prepaid rooms.

Made a reservation at SpringHill Marriott in Corona California through Priceline. Got a very good rate but despite the fact that the hotel was half empty, they put me in a handicapped room. No bathtub, no vanity. The shower has no edges for being wheelchair accessible and water floats throughout the entire bathroom. Wifi doesn't work either. The front desk lady told me that this is the only room they have available for "this price"!

I paid extra to make the reservation cancellable. I called 4 days prior to the reservation date to cancel, only to find out I was 6 hours late. I called the hotel directly. They were willing to cancel with no penalty, but bookings.com, whom Priceline farmed the reservation out to, was not, citing my "contract" and blaming the hotel's cancellation policy. I was forced to eat that night's stay. Don't use Priceline unless you are positive that there is no possibility of a change in plans.

Dishonest and shady company. Customer service is rude and arrogant. Spoke with **, and was treated very poorly. When I asked nicely to speak with someone else he refused. NEVER will do any business with this company again.

If you are using Priceline as a base for ANY pricing whatsoever, DO YOUR HOMEWORK! We had a terrible (and pricey) experience when we used them (Renting a car). Do NOT put complete trust in them. We trusted, and were not happy AT ALL with our results.

My wife was searching for a flight or car rental to go see my daughter and her husband in the military. She was comparing prices for both however she initialed both, thinking she would be given an option to confirm. She found out she was charged for both. We called and spoke to many representatives as well as their supervisors trying to get one or the other canceled. We were given a resounding tough ** you initialed for both you have to pay for both??

After years of getting eye rolls from hotel desk clerks I decided that it would smarter and less aggravating to join hotel rewards programs instead. So I tried renting a car with them. The rate they gave me was awesome. But when I arrived for a scheduled pick up the place was closed for an hour. I had to cab it to the airport. 200 dollars more and 2.5 hours later I was on the road in a tiny economy car. Priceline refused to cancel the reservation until they could reach the company and verify that my story was true. Don't mess with them. I didn't expect compensation but an apology would have been nice.

We were guests at the Holiday Inn Hotel and Suites Tallahassee Conference Center North February 13-15, 2015. Our stay was disappointing from the very beginning. Firstly, I observed guests who checked in before us being offered complimentary bottled water. However, I was not offered any. In fact, I had to ask for it. In response, I was given one bottle, and had to request another one for my mother. I believe that this occurred because the guest offered the water were white. However, we are black.

I have used Priceline several times. If the rating is 7.0, I usually have to refuse 3 to 4 rooms before I get one that is clean. I only have minor problems with hotels with an 8.0 or higher rating. Priceline.com charges you, the bidder, an 8% fee for using their service. Rules for using Priceline.com: first, Priceline.com is non-refundable. Second, NEVER purchase/bid on a room with less than a Priceline customer rating of 7.0 rating. I prefer at least and 8.0 customer rating. Never bid/buy a hotel with no rating or less than 7.0. Third, bid on a room only after reviewing and studying the "Express Deals". You can always get the same hotel for about $3 to $5 less per night than the Express Deal price. Fourth, never click on one of their emails to "rebid" on a room. This will result in a room less than what you really want, but their "NO REFUND" policy will force you to keep the room.

I was checking on name your own price for rental cars and submitted a bid to see if it would be accepted. It was not what we wanted. I did not hit confirm and my computer went down. I received an email confirming the reservation a short time later. I called them immediately and their response was, "Sorry, nothing we can do about it. Your credit card has been charged." A couple days ago I found a better price on a hotel I had reserved. Even though it says the reservation can be changed up to March 24, they told me they could not help me. No customer service here. I will NEVER use them again.

I used Priceline to book 2 hotels room this weekend. We got to the first hotel and they told us we didn't have a reservation. They told us it was accidentally booked for Feb. 6th instead of March. 6th but this has happened before and we could just call and Priceline could update it. We called Priceline and spoke to an agent who advised us there was nothing she could do. After several calls from the hotel to Priceline telling them to change the date and they would let us in, the agent refused and advised there was absolutely nothing her company could do for us. We went into the hotel, they felt terribly and let us in the room for free. Double Tree in Niagara by Hilton, amazing!!! My 2nd night was booked properly, thank God. Never use them, their customer service is disgusting!

We made a standard hotel reservation week in advanced. No "Name Your Price" thing. Wanted to cancel due to unforeseen changes. The agent informed policy attached to our purchase will not allow to cancel. We are devastated to find out the policy they slipped in the background. I am not financially strong therefore I can't hire a good consumer lawyer to have investigate their business investigated. Shame on Priceline.

Landed in airport. Tried to get car - told to go to another location. I called ahead to new location. Told them I would be there in 10 min, gave my reservation number. When I got to site I was told there were no cars left.

Booked a hotel through their regular booking service. Paid the same rate as the hotel was offering. Need to cancel one night well within the cancellation period and was told I cannot cancel only one night but must cancel the entire booking. What rubbish! Will never use them again. Stuck with two nights at $299/night when only need one. Still fighting on!

I purchased through on Priceline a hotel + car rental (plus insurance). Had to make an emergency trip home only a day into my trip. First I called Hertz. They said to call Priceline. Called Priceline. After finally getting through the prompts get an answer. Talk to guy. Put on hold 6 minutes. Talk to guy who says it's non refundable. I ask him why I can go to any car rental location, rent a car, and cancel and get a refund early if need be. He says it's in my contract. I told him it was a ** policy and I won't be using Priceline anymore. Then I hung up.

I purchased two flights with Priceline in January and they charged me 5 times which was exactly $1,251.40. I called two days later to complaint to priceline and they were RUDE and did not help me in any means and the supervisors name was **. I then called my bank and spoke to them about the issue at hand- they started three investigations and got me $510.87 back into my account. During this time priceline kept denying that the money was taken out so I proceeded to send them my bank statement roughly around 5 times. The issue to refund $229.66 has not yet been resolved and now it has been two months.

Made name your price hotel reservation for $3000. Priceline included insurance. When I could not get airfare, I tried to cancel reservation 5 minutes later. Could not get anyone at priceline. Called american express. They told me not to worry. I assumed because I had purchased insurance it would not be a problem. Neither american express nor priceline will refund my $3000. Never went on the trip.

Made name your price hotel reservation for $3000. Priceline included insurance. When I could not get airfare, I tried to cancel reservation 5 minutes later. Could not get anyone at priceline. Called american express. They told me not to worry. I assumed because I had purchased insurance it would not be a problem. Neither american express nor priceline will refund my $3000. Never went on the trip.

When I booked the reservation I immediately got an email saying my stay was confirmed at a hotel in Kissimmee, FL. Conveniently Priceline doesn't have access to look at the same website I am looking at where they are falsely advertising.

I made reservations online for Friday night (I thought). During the process, I kept clicking on Friday, but it kept changing back to Thursday night. When I finally thought it got changed back to Friday, I submitted the form. When the confirmation came back, it said Thursday. I called within 5 minutes, and the only thing they offered me was to cancel the reservation and to charge me the full amount of the charge. They have continued to tell me to call them back, blaming the hotel for not responding. Therefore, I have to pay the full amount.

When I am told that I am responsible for taxes and fees, I accept that. To book me at a hotel that makes me pay ADDITIONAL fees upon arrival is misleading. "Surprise! This is your hotel! That will be $60 extra when you show up!" Then, to take the internet you pay for with that added hotel fee (that all guests pay for. Not free) and advertisement on Priceline's site as "free internet" is dishonest. That is moving numbers around behind the scenes to try and catch their paying customers on a technicality. Not to mention that this is NOT the first time I have been told I would be in one location when it is referred to as another "lesser than" location in reality. Probably also a technicality by being a block away from the zip code.

Booked a hotel via Priceline mystery hotel (Not bid, the price was set). I wanted Times Square area as I needed to do some shopping there and I had little free time. I paid over $200 before tax and Priceline scam charges (it's a scam since I didn't get what I paid for, not because they shouldn't charge it) when I could have gotten the hotel I ended up in for about $130. I was sent a confirmation that I was booked at the Row hotel. When I got to the hotel around 5:30 PM, I was told they had no room for me and that they were overbooked. I was being moved to a hotel in another part of town. Since I had a dinner at 6:30 and it took 30 min just to get to the front desk, I had to carry my luggage to dinner. By the time I got to the new hotel, I had no energy left to take a cab back to Times Square and so I didn't even get to do what I had planned.

First time AND LAST time using priceline.com. I found a much better price five minutes after using them--THEY REFUSED TO REFUND ANY PART OF THE PRICE for a flight two months down the road. So I called them on their "PRICE GUARANTEE", that they will refund 100% of the difference if you find a lower rate, which I easily did--$273.00 less. Their slimy, legalese way out of honoring this false claim is that it has to be the EXACT same itinerary, down to the same airlines used and same rental car. What a sleazy, non-customer friendly way to run a business. I will never use them again and will make a point to steer all my friends and family and co-workers away from priceline and to companies like cheapoair, who offered us the much better price. Priceline is a scam company.

While booking a trip online is relatively easy, dealing with customer service is not. My fiance and I booked a San Juan vacation for my 40th birthday, but our flight home was canceled due to one of the Blizzards in the Northeast. The airline automatically booked us on a flight more than 24 hours later, which was unacceptable as we needed to return home to our children. Priceline was unable to offer us an alternate flight nor any sort of refund and we were forced to spend an additional $200+ to rent a car in NYC to get us home to Boston.

I have used other travel booking services in the past, Expedia, Travelocity but recently got the runaround with Priceline. My airline trip was cancelled and the airline rebooked me on a flight the following day. This incurred unexpected expenses such as hotel and food on the layover. I contacted the airline customer service and requested to move my return date one day later since we lost a day of vacation due to the cancelled flight. They said they would normally do that for me with no cancellation fee due to the flight being cancelled however since I booked with Priceline I would have to contact them.

We booked a room through Priceline for a concert. Unfortunately the concert was rescheduled for 3 days later. I called priceline to change the reservation to the new date, even offered to pay any difference in cost and was told that not only could I not change my reservation, I could not receive a refund. I called the hotel directly and was informed if I would of called them directly, I would of been given the same price and would of been able to change the date. Never again will I use this site. Their customer service agents barely spoke English and offered us no kind of resolution except they would keep our hard earned money.

Driving in the mountains of eastern Kentucky we decided we may need to make a reservation for two rooms, one pet-friendly. The cell service was sporadic but we were able to find motel listings for the next town and found a phone number for motel reservations in the town. We called and got what sounded like a guy working from home based on the background noises. The painful process of kind of rooms, names addresses, credit card numbers etc started. At one point we lost cell service but the guy called us back since he had our phone number. Now all this time I am headed east at 70 mph and am getting close to the town.

I booked a two week stay with the express deals option for a 2.5 star level hotel. The hotel I received actually falls under their 2 star category. Immediately, I contacted Priceline with my concern and they said they stand behind their rating and I got what I bid on. However upon checking to hotel the amenities that were guaranteed for that star level did not exist. I contacted Priceline again to complain and request a refund. They called hotel to verify and agreed that they didn't keep up their end of the bargain and offered a coupon for future use. I requested a refund of money. They said no and again offered coupon. I said I wasn't interested in a coupon - I wanted refunded so I could go somewhere else. Again no refund, but offered the coupon.

I booked a hotel in Pinellas Florida. It was the Budget inn. The decried said it was clean family friendly hotel but it was far from the truth. There was bugs. The shower did not work right. The TV was not a 32in flat screen. The air or heater did not work. There was drug deals going on. It looked nothing like the pictures that was online. It was the worst hotel I have ever stayed at.

To anyone thinking about booking through these idiots, don't!!!!!! They over charged my credit card 100 dollars, and won't give me a refund! ** services and a fraudulent company if you ask me!!!!!!!!! If you plan on booking, use Redtag or Expedia, as I have had no issue with them!!!!!

I decided to accompany my boyfriend while he had several medical tests in downtown Chicago. I booked a Priceline hotel at what we could afford, got a 3 star hotel for $59. As soon as I got my email confirmation, I realized I selected the wrong date! I was in a panic, so immediately called Priceline customer service. They told me (several times) that there are no refunds/no exchanges. I told the woman that I understood that, but it was truly an error and I JUST made it maybe one minute ago.

We booked two different hotels using the Priceline app in Saint Catherines ONTARIO CANADA. The prices showed up in Canadian dollars until the purchase. For example, one hotel was $95.00 CAD and the other was 107.00 CAD. When I checked my credit card I was charged $140.00 for one and $150.00. I WAS SHOCKED! They did false advertising - they advertised in CANADIAN DOLLARS AND CHARGED IN AMERICAN. When I called the company they said it was too bad and that they were not going to do anything about it. I was shocked these people rob you, falsely advertise, and then won't give your money back. NEVER EVER BOOK ANYTHING WITH THIS COMPANY. BEWARE. WORSE CUSTOMER SERVICE EVER.

We reserved a hotel in Eau Claire, MI instead of Eau Claire, WI by accident, and Priceline refused to refund our money. Their customer service agents are in another country and are very difficult to understand. They must be told to read from a script and never deviate from it because the four times that we called, I could not find a reasonable person that could say anything else besides what was on their script. Even that was difficult to understand because of their thick Indian accents. Please do not use Priceline. They are not serving their customers with fairness and reason. They have NO problem taking your money unfairly!!!!

Bought a hotel off priceline for my honeymoon. I got here and it's a timeshare sales company. I paid a resort fee and it turns out you have to be a timeshare owner to get all of the things they said I would get with my resort fee. I would understand if they gave this stay to me for free but I paid good money and don't want a timeshare sales pitch.

Jan 15, 2015 I booked a rental car/mini van for two weeks at the Eagle Co airport ($750.88). When I went to file it I discovered that I had already booked a rental minivan way back in September 2014, same time frame/same car for $533.14, BAD ME I had forgotten. I called Priceline immediately. They essentially said tough luck! I call Budget who Priceline made the reservation with, they would cancel but I had to deal with Priceline. The other reservation was with Avis and prepaid! AVIS AND BUDGET ARE THE SAME COMPANY. I thought since I was a good customer with American Express they would help me. NO they have a "special arrangement" with Priceline. So I got screwed! PRICELINE WAS NOT THE BEST PRICE.

Advertising does not tell you that your bid does not include taxes. Actually price is significantly higher. False and misleading and they don't let you cancel. Do not expect the truth or honest service from them.

I was browsing hotel deals on Priceline and clicked too far into the prices and accidentally booked a hotel in Jamaica that I did not intend on booking at that point. I called Priceline right away but was traveling and did not have good service. I spoke with them in the 24 hour time and told them what had happened. A nice agent by the name of Kelly told me she will see what she can do and she contacted Hilton and could not get a hold of anyone and to call back in the morning.

My credit card has been charged THREE times: First time from priceline (Hertz Corporation Confirmation: **) with the amount of: $137.50 on 2/14/2015 from PLN*PRICELINE RENTAL; $55.00 on 2/14/2015 from PLN* Tours&Attractions, for car insurance; CAN $481.00 from HERTZ RENAL SYSTEMS on 2/16/2015 for car rent and insurance. I ONLY picked the car on 2/16/2015 and return it on the same day on 2/16/2015 with charge of 68.54 for one day; however, I have NOT get the rest of my money back yet!! Hope I can my money back soon, please, or should I contact my bank customer service. Thank you.

My husband and I booked our room through Priceline. This place is absolutely HORRIBLE! We had to try 3 different rooms before we finally found one that didn't have an overwhelming smell!!! It still smelled bad so we left the window WIDE open and the heat on. This place is FILTHY! The sheets and the towels were a very dingy brownish color. The closet doors were broken and didn't open and close right. The toilet seat was old and broken, and it didn't always flush good. The sink drained very slowly.

On December 17th, 2014, we contacted Priceline via telephone in order to alter our returning flight on our current itinerary. My husband received military orders prior to our departure, that he was required to return to Fort Bragg, NC, on December 30th, 2014. Initially, when we booked our flight, he was required to return on January 2nd, 2015. We explained this to the representative we spoke to, and he assured us that we could make the necessary changes to our current itinerary, if we paid the mandatory flight change fee of $200, (the airline fee) and $35, (the Priceline fee) per passenger.

I booked a three-night stay in a hotel in Kansas City for my son and his friend, who were visiting there. Made it through Priceline as they offered an affordable rate for a very nice room. I paid in full for the three-day stay via PayPal. Since the reservation was paid for under my name and I wasn't going to physically be present at the hotel, I contacted Priceline to be sure they understood the situation and that my son would be able to check in without any trouble. On the online chat session, I asked the agent about this situation, and here's what she told me--all of which turned out to be false: 1) My son would need a photo ID and a credit card in MY name. This was after I'd already told her that I would not be physically at the hotel (so my ID and credit card wouldn't be there either). I told her that he would only have his driver ID and his own debit/bank card available when he checked in.

I did not see the cancellation policy when I reserved a room for 2 nights in 5 months. I got my confirmation email and saw the policy and immediately called - within 30 min of making the reservation - and tried to get them to cancel and refund my money. But no. Priceline does not care about the customer, just the money. I won't ever use them again. It cost me but I learned my lesson.

Booked a flight on Priceline to leave on a specific date (Friday) and return on another specific date (Monday). When they processed my reservation they had my return on the day after the date that I specified (Tuesday). I called customer service to correct the error. After 15 minutes of being on hold (not too bad for these days) the agent informed me that their policy allows them to make the reservation within 24 hours of the day I requested to travel and there is nothing they can do about it because the airline won't let them.

My son bid on a car rental. There is a box to indicate if you are under 25 years old. He selected age 21-24. The site says that if you are under 25, your bid includes the under-age surcharge, and to bid appropriately. After his bid was accepted and paid for, the confirmation stated "Driver over 25". He called the car rental company and they told him it would cost an extra $25 per day (it was an eight day rental, this doubled the rate). They would not let him cancel, and told him he had to contact Priceline.

We used the Priceline service and would like to just inform other middle class people looking to save money using their service what really will happen. It isn't pretty. Avoid if at all possible. Long story short never use Priceline. I will never come back again. Long story, long - first things first, imagine my situation. Newly engaged and so excited for our destination wedding in Italy (from Boston). We booked our flights in August for a May wedding. We were thinking book early, save money, we are paying for our wedding ourselves and needed to save every dollar we could. We were hesitant to book a 2 ticket itinerary for $2760, but figured the prices would only go up. We spent our very hard earned money that day in August.

First, I'm sorry about my bad English! I rented a car for 2 weeks, they have an insurance 11 dollar a day! I purchased the policy, when I went to the rental office, they had no idea about that insurance!!! I said I'm not gonna take a car without an insurance so I made a policy with the same rental office! The next day I realized that Priceline charged me 77 dollar for the insurance policy! So I have 2 insurances now! I told them that "I have 2 now because the rental office had no idea about yours", they said "okay, we will solve the problem within 10 days!"

Horrible. We rented two rooms expecting 2 beds in each. We were placed in a smoking room with 1 queen and non-smoking room with a queen. Absolutely disgusting conditions! We had to go to the store in town and purchase blowup beds and bedding for our kids to sleep on, which ended up more than the Priceline bid for the two rooms! I am done with Priceline. This is the second time this has happened to us...but never again.

Priceline will guarantee an amenity, but there's no guarantee that it is operational. I have given Priceline the benefit of the doubt multiple times over the years and have given them another chance again and again. Each time, I have been disappointed. This time is my last. If you say that you have a pool, it should be operational. If you advertise the pool as an amenity, it should be heated so people can use it, or a heated Jacuzzi should be offered as an alternative.

Booked two rooms, 5 adults, on their drop down menu. When I got to hotel, they gave us two rooms each with only one double-size bed! The hotel manager laughed in our face and said they do not honor Priceline beds or number of people! Slept on floor as 'no money back' policy. Priceline should NEVER have the amount of adults on their menu as it's a SCAM! 5 people and we got two beds!!! Bait and switch scam. They should be shut down. Vacation ruined.

I booked a hotel through Priceline for 2 adults but when I contacted the hotel they said they only had rooms with 1 bed. When I complained to Priceline they refused to help out or refund me so I could book another hotel. It should have been clear when booking that this hotel only provides one bed and I should have been offered a refund or a booking with another hotel.

I have booked the hotel through priceline.ca as a regular booking, not price bidding type where you don’t know the name of the hotel etc. At the time of the booking the rate displayed also showed "FREE CANCELLATION". Now at the time of cancellation I am told that booking was non-refundable. Upon requesting with Priceline contact, the booking contract sent to me is unrecognizable. Additionally the prices at the hotel website are actually cheaper than the priceline.ca website. I feel taken for a ride for trusting the website for bargain prices.

On my first and last time I've made reservation for hotel with the Priceline. I've got confirmation, and this hotel wasn't what I've been offered. None with location, none with accommodation for disable, none of discounted price. I was so upset and disappointed, called immediately to Priceline to change this res. for another hotel, which is good for disable persons. In next 15 minutes, I've been told its non refundable and non canceled. Now I have to dispute my c/card charge, but I will not pay this company for such a wrong service.

I bought a vacation package: round trip airfare, hotel (3 nights) and car rental. It saved me about $20 over purchasing everything separately. Yet, I made a mistake. On my flight out, I read am instead of pm. I called Priceline. They said "You signed an agreement. There are no changes unless you can call the airline." I asked the airline if they had any other flights, they said yes. When I asked if I could take one, they took my info and they began yelling at me! "We don't even know how much you paid for this ticket! NO, you cannot change it! Call Pricline!" I called Priceline again, "$30 for this plus $75 for this plus any fee the airline charges, we can change that flight." It would be almost cheaper to pay for the ticket outright. Customer Service MY ***. I will NEVER buy a vacation package from Priceline again. I will also post this all over the internet.

I booked a room on Priceline. The room in question was $50 more per night than the hotel website and was a queen bed that I am suppose to fit my wife and two kids in. Priceline of course refuses to work with us at all. In this day and age of companies with great customer service, Priceline is stuck in the dark ages with an anti-customer policy. They are a terrible company. Never again.

I will never use PRICELINE again. For the first time I tried them and booked a stay at a hotel. More than 48 hours before my stay I received some unfortunate news. I asked for a reservation change...not a refund...and Priceline customer service was not accommodating and told me, "There are no refunds or changes allowed." Life happens to all of us but if a customer is asking for something other than a refund, the business should be able to attempt to satisfy the customer. This is one mistake I will not make again. DO NOT USE PRICELINE if you can not predict bad or unfortunate things happening to all parties attending.

I have used Priceline for many years. I was bidding on a particular hotel. Because Priceline boasts they can save you UP TO 60% on the advertised price, I began low, at 40% of the advertised price, and kept increasing my bid again and again until the bid was accepted at $29 less than the advertised price. Woo. What a savings. (NOT.)

Booked a room at the Days Inn in Safford, AZ via Priceline. The 1st screen I had come up after searching on where I wanted a room said no charge for cancelling or changing the reservation. I needed to change the date to two days later and both Priceline and the hotel said they would not or could not change it. Done using Priceline and ** Capt. Kirk.

Yesterday I tried to use priceline for the first time. I made numerous bids on renting a van for a week this spring. None were taken. Not even the bid that was 45 dollars a day....and their own ad said I could rent now from them for 56 dollars a day as part of my 'bid rejected' notification. I will spend 11 dollars a day more from a long established rental agency that will let me cancel the reservation. The 'savings' of 11 or fewer dollars a day does not interest me. I am done with priceline before I even started.

I used Priceline to book a room and when I got to the motel there was a gentleman in front of me. At one point he asked the price as he was checking in at the front desk. The person told him the very same price I received from Priceline. He most definitely just drove in randomly. So why did I have to book it? It was not the busy season. I am not happy with Priceline and I will not use their services anymore after many years of using them. Not happy.

I have used Priceline often, mostly for travel to Boston. I have had one other experience that was horrible, but today was exceptionally bad. I am traveling to Vegas with my daughters. I decided to try "name your price" under what was classified as a South Strip Hotel. They have other designations such as east or west of the strip. When a hotel is listed in the same classification as Mandalay Bay, New York, New York, etc I can safely assume that is it on the same level, and same location. However I made a bid, and found myself in a non-gaming, no sit down restaurant, not on the strip. Not to mention the price for the hotel was less than what I bid.

Do not use Priceline, no matter how tempting their commercials may seem. I booked a hotel in Wichita using the name your price tool and setting a minimum of three stars. When my reservation was confirmed for a price that matched almost exactly with the listed price, I looked at the reviews and the hotel had a recurring issue of non-smoking rooms smelling like smoke due to the rooms being side by side and not segregated.

We booked a hotel stay though Priceline and expected to be charged within 3-5 business as it says in their policy. 44 business days after I booked, I got a charge on my credit card. I thought it was fraudulent as I it had been 2 months so my credit card company cancelled my card. After I realized what had happened, I called Priceline to see if they could compensate in some way and they said, "Sorry, we can't do anything to help you."

What a rip off, especially when returning to a different location than the vehicle was rented from. 300% to 500% more expensive than Costco.

Lie about prices and the "refunds" are not refunds. Worst customer service ever. If you want to complain past India, you have to WRITE A LETTER! HAHAHA - like it's 1985. Never again.

They would not reimburse me for a hotel room when my flight was cancelled due to weather. This is such POOR management. They like to add salt to your wounds. Charge you even when you do not stay there and have no control over your stay due to weather. We were in the middle of a snow storm.

Booked a hotel through Priceline while traveling long distance with 2 children and a 6-month old baby. Spent a good deal of time browsing available hotels and prices with amenities. When we arrived at the hotel tired at 10 pm we found the room Priceline booked us was dirty and had not been cleaned from the previous reservation. The hotel desk said they were sorry and the maids must have missed that room. The hotel was booked full, no vacancy and could not offer us another room. The desk clerk called Priceline and attempted to get us help.

My flight was cancelled. When I booked my Priceline name your price rental car, I bought the insurance as it is winter and I thought the flight might be disrupted. The insurance said you could cancel the car if needed. I called Priceline to cancel the car reservation. They let me cancel because I had bought the insurance but there was a $35 charge for the cancellation nonetheless. Never saw anything online that said I would be charged even if I bought the insurance. Rude, I will not use Priceline again.

So I booked a room. Was supposed to be $39.00. They charged $75.92. I called to cancel my reservation and they refused to give my money back!

On January 20, 2015, I booked a hotel stay for three nights for May of 2015. I put in a bid of $150 and selected a four star hotel. To my delight, the offer was accepted and I was booked in The W San Diego. I was quite pleased with this hotel selection. I booked one room because it was just two of us girls that were confirmed on making the trip and it is to celebrate my birthday. But within a few days, two more confirmed. I remembered an email that was sent from Priceline that advertised "Add a room to your stay-Extra guests? Add a room to your reservation for the same nightly rate." Well I took this as add a room for the same nightly rate.

I tried to book a room in Barstow, California for 29 January 2015, as that was where I was at. I used Priceline for only the second time and it showed me three hotels in the area that were three stars (the best one can do in Barstow). I put in my credit card information, hit send and was shocked to see they had booked me a room in Yucca Valley, 80 miles away from my location. Priceline refused to change or cancel the reservation even though I immediately contacted them. I called the hotel to cancel and they said no problem. It is Priceline, who through their deceptive website, that refuses to correct the situation. I was also informed that many customers of theirs have this same problem on a continual basis. DO NOT USE PRICELINE AS THEIR SYSTEM IS DESIGNED TO STEAL MONIES FROM UNSUSPECTING CUSTOMERS.

Rented a car for 2 weeks in Little Rock. My father was in Hospice. The day after I got there he passed away. Needed car only for 1 week. Got Death certificate from Hospice care home to email to Priceline if needed. They would not credit me back for any reason. I felt they cut me off on the phone and had no problem taking my money. Bad business practices. Do not use this company. They DO NOT REFUND for any reason with any documentation! They just don't care!!!

I made a reservation for a car pickup and drop off, and told the agent that my flight was at 8. He entered it as drop-off at 8 (I said it would be by 6:30, but it was entered wrong). The original incoming flight arrival was 3:30, so that was the pickup time. I picked up the car at 6:30 pm, and dropped it off at 6 -- within a 24-hour window -- and Priceline refuses to credit me back for the day that I did not use. They state the reason as the hours listed on my original reservation.

This company is VERY inflexible -- We accidentally booked a room for my elderly mother in the wrong neighborhood to attend our wedding. We realized this once the confirmation email came across, and called them immediately saying we booked in the wrong neighborhood by accident. We called up, and they wanted to charge us $150 for changing the location. This is ridiculous. I had a similar issue with Ticketmaster for some tickets that were booked for the wrong date, and took them to small claims court to win my money back. Not only did they pay me the amount in full, they had to pay interest in addition. Ticketmaster never even showed up to small claims court (it wasn't worth them paying a lawyer to show up and defend them).

Sent confirmation without Order # and no receipt of charge. Last time I heard, taking something that does not belong to you is stealing. I found a hotel rate on their website for $42.00. When I checked my account they charged my account $60 dollars. Then they removed the hotel listing. They will not refund me.

In December, I booked a 9 night hotel stay through Priceline. They have a "Best Price Guarantee" and minutes after booking our room, I realized that the hotel was charging $25 less per night for the same room (a difference of $225). I contacted Priceline and discovered that they give you multiple excuses why they won't be honoring their "Best Price Guarantee" then they make it impossible for you to claim your refund. I looked online and noticed that others were having the same issue with them.

The Name Your Own Price feature advertises that you are getting a deal, when in fact, you may be paying the same or MORE. And getting a slew of legally-binding restrictions. What happened: Resort fees were not disclosed ahead of time. The same deal could be found on Orbitz, if you factor in resort fees. Imagine if I had coincidentally requested a higher price? I would have been paying MORE than Orbitz! There is NO WAY FOR YOU TO CONTROL for this variation. Resort fees can be $50 a night. How are you supposed to account for that when you Name Your Own Price? You can't. With Orbitz, the same room is listed as Free Cancellation.

I was participating in a name-your-own-price deal. I was not sure how to do it and accidentally booked the deal. I received an email and called. The deal is nontransferable or cancelable. I'm stuck.

Priceline has a name your own price system. I choose to try it. Huge mistake. I set their online system to place my return date on May 11. I said red eyes were ok, but I assigned the return date to the 11. They booked my flight at 11:59 on the 11. That's a ridiculous technicality! I called and they said they could do nothing. I was stuck with the bill. So, within 30 minutes of receiving their confirmation email I called my Credit Card Company and they took billing authorization away from Priceline.com. I also canceled the card.

False advertisement to lure you into non-refundable fare. Did the bid, then after winning I've checked public price and it was "buy now" lower than the one I "won". Even on their own website it was lower. They refused to cancel that booking, as it’s "not nonrefundable". What a BS. It was hotel that cannot sell their rooms for public price and I "won" it for paying more for that room!? Scam! Scam! Scam! Will never again use them.

I booked a room, through Priceline, down at the beach for my daughter and two children, ages 2 and a newborn. We go up to the front desk and we give him the reservation number and he states, "Oh I'm sorry, no children are allowed!" No children allowed? They didn't even have a swimming pool. When making the reservation we were not asked if we had any children.

When I tried to make the reservation my credit cards were rejected several times. I went to the bank to resolve and the charge went though. When printing the flight details the date of the return flight was changed by 1 week, from 3/18 to 3/11. After 5 hours of phone calls to Priceline and the airline and the corporate offices, no one could do anything but charge for the correction, no exception. No matter what I said or did or who I talked to, they would not do anything to help. They want another $175 per ticket or I would loss one week of my travel time. So now the money I saved to fly out of an airport much further 1 1/2 hours away was gone and almost the same as the one 15 minutes away. Don't ever use this company! They are so useless, liars and unreasonable.

I reserved a car for my wife at Payless in Las Vegas through Priceline. When she went to the Payless counter with both the Priceline trip number and the Payless confirmation number, the agent said he "had no record of the reservation." Despite showing him the printed reservation, he refused to honor the agreement. My wife was forced to rent a smaller car at an inflated price. When I called Priceline, they said there was nothing they would do about. In other words, if the car rental company doesn't honor the quote you received from Priceline, you have no recourse with Priceline. We will never use Priceline or Payless again.

I had booked one night stay in Des Moines for Jan 8th, 2015. However, I was not able to make it as there was blizzard conditions and highway 35 was closed between mason City and Ames, IA for the night. I had to spend the night in Clear lake IA and contacted both the hotel and Priceline the same night and explained the situation. Hotel said I have to work with Priceline and Priceline is refusing to give me any credit for a future stay or refund. I have contacted Priceline several times and they have not responded at all. I used the chat window, but to no avail. I have been a loyal customer for Priceline and disappointed at their service. I will not book anymore with them.

I booked a trip on Priceline where Priceline published that the breakfast is included. When I check in to the hotel they refuse and said you should talk with Priceline for any adjustment. I called support and after a long wait the customer rep agreed to issue a refund of up to $20 on a condition I should send the food receipt via fax and provided me a number and when I tried the number is not accepting any fax. This is ridiculous.

I booked a flight to Las Vegas with Priceline. I wanted to travel Jan. 9th-12. The flight left coming back home a day earlier. But I was charged the extra day at the hotel plus resort fees!! I called customer service for a refund but was told they can't get it to me. Wtf.

I decided to try Priceline once after years. Booked a package (flight + hotel + car) and immediately realized that I used the wrong credit card (used personal credit card instead of my corporate card). I contacted the customer care with 30 minutes of booking. All I asked for is to change the credit card info. When they refused, I checked if I can cancel and re-book with the different credit card. The response from the customer care was very irresponsible and arrogant. I will never try Priceline again in my life. And I will try my best to make, as much people as possible, aware of their scary dark side. PRICELINE.COM, YOU ARE A SHAME TO THE ENTIRE E-COMMERCE INDUSTRY!!!

I bid on a car and was asked if I wanted $50 off on the car if I applied for their credit card. I didn't really want another one but thought what the heck for the $50 off. I filled out the application and way down at the bottom it asked for a e-mail and password. As soon as I did that it rolled me over to their main page. I put in the e-mail and password. Right after that my application for the card was accepted and so was the bid price---minus the $50 dollars as promised. I called the customer number and they said that because I left the credit card page and signed in I would have to wait till the card came and apply it to a future purchase. What kind of scam is that? They stuck that sign in on the bottom of that page to get you redirected. I told them that they rolled me over to it and they did not care. Would not credit it to me for this car and I told them don't look for me to use Priceline again. What scammers. Customer service stinks!!

My new wife and I were traveling to Argentina specifically Mendoza for our honeymoon when our flight, which was booked through Priceline was canceled. We had prearranged all our travel plans based on the flights and when Priceline was contacted they stated there was nothing they can do. The airlines would require a change fee and they would not be responsible for it. We are currently missing our events. Also if you go on the web the flight we had confirmed on Saturday, which was a change from the original flight, is still being sold as a viable option.

I booked a hotel with Priceline 2 days ago, concerning I will get a heated pool with the top amenities included with the hotel package. Later after I booked the hotel, the customer service people told me the pool is seasonal. Hotel name: Best Western Plus The Inn At King Of Prussia. Then I chat with the Priceline representative and she confirmed with the hotel that refund can be issued or 20% refund can be issued. However the next morning I received an email that Priceline sucker representatives did a mistake and they can issue the refund. Then I talk with some other ** in Priceline and he said the same thing about refund. Again next morning get an email that refund can't be issued. Then I call again and another ** name Manuel from customer relation of Priceline said he can't do nothing. I can't cancel the hotel reservation or get any kind of refund. So ** up.

After many years of good experiences with Priceline, I just had two horrible ones. First, I reserved a car from them for pickup at the SFO airport for a drop-off in LA for just over $100. When I went to the Budget counter with a printout of the Priceline reservation, the Budget manager refused to honor the reservation flat out. Said the dispute was between me and Priceline and the real cost was over $200. I then had no choice due to schedule and paid the 200. I then tried to rent a car directly from Budget for another trip to Eugene, OR. I received a quote for $55. I then went to Priceline with my mini and saw that the same car could be had for $53 (which was in large, bold green letters). Stupidly to save $2, I went ahead and booked it.

I received an itinerary in my email. I thought to just go to my bank the next day when my bank told me I'd have to contact priceline since it was still pending, and immediately my bank canceled my card. Priceline didn't even look into it and will not give me back the money that is RIGHTFULLY mine! I'm so taken aback with how awful their company is. I've used them in the past, and will never use them again. Do not trust this company.

The WORST CUSTOMER SERVICE EVERRR!!! I thought Priceline, being a big company. Would have impeccable customer service. We learned the hard way, that is not true at all. My husband was messing around on the computer, looking for deals in south lake tahoe. Using the Name your own price option, He somehow made a mistake and did not book the hotel he wanted. He immediately called Priceline and asked to upgrade our room, by paying the difference and was told no. He asked if he could cancel and rebook with Priceline and was told no. We purchased the travel insurance, which was also no help at all. Being a huge company, you would think they could very easily (if someone clearly says, I'm sorry I made a mistake) rebook us at a hotel of our choice. Especially if we are going to still Priceline. So disappointed in this company and will make sure to let all of our friends and family know not to use Priceline.

I just got off the phone with Priceline about a name error on a ticket that I purchased. The auto correct had purchased two tickets for me and not one for my husband. Probably a website auto-fill problem. I first called the airline and was told that I needed to make the correction with Priceline. Priceline did correct but I was charged for name change fees: one from the airline and one from Priceline. My recommendation is to never book a flight with Priceline, always with the airline. The prices weren't cheaper and the expense was double.

I booked an express deal on Priceline.com, selected a "3 star" rating hotel, found the one I wanted and booked it. Unfortunately their way of doing business is hiding the hotel from you until they receive their payment for their NON-CANCELLABLE, NON-REFUNDABLE, NON-CHANGEABLE reservations. Needless to say they gave me a 2 1/2 star rating of a hotel that has horrible reviews. This will be my first and only trip to Hawaii, and I am sure because of their lack of customer service, it will not be as enjoyable as I had hoped. They should really follow the "Our current customer is our most important customer" motto.

I have traveled for YEARS on Priceline tickets, hotels and rental cars. They've always made whatever was wrong right - be it the wrong size rental car, a room that wasn't booked or a flight that was cancelled. However, tonight, after booking for probably the 20th time 2 first class tickets cross country to home on their website, a mid-size car and a room (mis-advertised), I came across the Indian "So Sorry", in other words: "Take a Flying Leap". These aren't the only first class trips I book, either. I wish I had a remedy and will be actively searching for one.

I made a hotel reservation through Priceline.com in Ottawa for a short vacation with my family. My card was charged when I booked. We got to the hotel (Chimo) but found out it is filthy and does not fit into a one star hotel. We chose not to stay there and contacted Priceline.com for cancellation. We asked for our refund but were told there will be no refund. While I booked they did not indicate I will loose all money if I decide to cancel. Pronto the reservation canceled but Priceline.com withheld the entire money for 4 days and not the traditional one night fee. This is real scam.

This is by far the worst hotel experience we have had. The hotel booking that I made was at a 3 star Hilton Garden Inn was not confirmed by the hotel but we still got a confirmation claiming that room was available, from Priceline. On arrival at the hotel at 12 a.m after a long and tiring journey, we discovered that the booking was not confirmed by the hotel, Priceline/Booking.com did not even know!!!! We had to speak to a rude customer care representative from Booking.com, and instead we received a 2-star hotel in compensation with a mail saying that Booking.com did the best they could to find a hotel to suit our needs. Completely not acceptable.

I made a reservation with Priceline and when we showed up, this hotel was not up to our standards. When we called to cancel the second night, they said we couldn't cancel and they couldn't do anything to help me and then hung up on me.

Showed up at the airport only to be told we were too late to check-in and would not be able to board our flight to Mexico. I showed the woman from Delta the email that I got two days earlier from Priceline that showed the departure time. She looked at it and said "that's not the correct time." So, I call Priceline and they tell me that two months ago I received an email with a time change (I did) and that in that email it says that I should ignore future emails from Priceline. I checked that email, and sure enough, in the third paragraph of fine print it said something to that affect. So, technically it was my fault. But, why on earth would Priceline send me an email with a different flight time right before my trip? Do they really think that wouldn't cause any confusion? And who remembers the fine print from an email months ago? I asked Priceline those questions, but all I got were stock answers and a shrug. The bottom line is that Priceline sends their clients incorrect travel information right before their trips and sees nothing wrong with that. Crazy to think that a travel agency whose whole business depends on accurate times and dates could operate that way, but there you have it.

I did not contact you to request information about my trip and you know that. I have contacted you to work with somebody who can help me. I called in today for the 3rd time because previous 2 times people on the phone were extremely rude and basically were just laughing in my face and thinking “YES we stole the money from you and there is nothing you can do about that!!!”

Booked hotel room through Priceline they was advertising $56 plus tax. Got my receipt from the hotel, the room was actually $49 plus tax which came out 15$ cheaper. Priceline refused to give me back the money even though they guarantee if you find the price lower they would refund the money.

Don't think because Priceline spends millions telling you how great they are that it's true! Booked a California hotel with Priceline @ $136. per night for three nights, not a great price and not a great hotel, have been there before, so I know what to expect. In the following several hours the hotel shows up on hotels.com for $97. Same room same date, same free breakfast, same everything.. Priceline doesn't honor it because the $97. rate with hotels.com is refundable and the Priceline rate is not. What this translates to, the hotel.com deal blows it away..and Priceline just blows!! I had to write this review...

Priceline's Name Your Price for hotels scammed my wife and I out of an enjoyable New Year's. We chose only 2.5 star and above hotels because they listed what brands that rating implies (Marriott, Hampton Inn). We were given a Comfort Inn that they conveniently rated exactly 2.5 stars. I called customer service where they just quoted their fine print of "our list only showed example results". Be ready to pay for what you don't want if you use this tool.

I just came back from New York... I did buy my hotel for 3 nights from Priceline.. This morning before I left I enquire at the reception desk of the hotel (Wyndham garden hotel Chelsea) what would have been the price if I had book directly through them. Just to compare the prices and see what was my saving going through Priceline.. Wow.... I learn that I paid mainly double what the hotel last price are.. It cost me between 75 to 100% more than what I would had pay if I had made myself the reservation.. Wow... WHAT A SCAM....... NEVER AGAIN......

Beware! I booked a flight and there was a typo on the date. I did not catch it upon reviewing the itinerary and now I'm out of luck and having to spend over $1000 to buy a new ticket. I called customer service a few times and they will not help. It was Priceline's fault, and I got ripped off. Buyer beware!

This company implements unreasonable cancellation policies. Never have I used Priceline and made a reservation...Plans changed and within the hour I attempted to cancel...They would not allow that!!! Charging for services that have not been rendered is Un-American!!! If I had made the reservation and cancelled at the last minute...maybe they might have an argument....I attempted to cancel within 1 hour and two weeks out...and then they want to add penalties???? OUTRAGEOUS!!! My recourse is to write their corporate offices and then I will seek legal remedy! DON'T USE PRICELINE!!! IT GETS NO STARS!!!!!!

For the second time I bid on a hotel at priceline.com. I didn't want to pay over 100 dollars a night and got Marriott, which by far is the biggest offender of the Priceline scam. After I got the room, the promised Wi-Fi was not included in the 100 dollar price, and there would be an additional resort fees to use the pool etc.. Last week I got another Marriott deal from Priceline in West Palm Beach Florida, and found the room didn't even have a bathroom fan, but did include a poop stain in the toilet and the room looked run down. Overheard the desk staff bickering about what room to put me in because apparently there are "Priceline rooms" which are substandard, in less desirable areas, haven't been remodeled yet... Basically rooms that a full paying customer wouldn't get.

I have had the privilege of staying in some of the most prestigious hotels in the world. I decided to use Priceline to book a trip for my family in Miami and beyond regret my decision to do so. 4 star hotels for 2 stars prices? Yeah, right... We get here at the Tradewinds Apartment and Hotel in South Beach Miami Florida to find dirty linens and floors, cockroaches, several other insects, and the worst MOLD. Yes there are mold colonies growing on the kitchen placemats of the dining table! I refuse to stay another day here and will be booking a room somewhere else no matter what the cost as this is beyond unacceptable. I will be pursuing legal action as this establishment does not deserve to be in operation another day. I also have SEVERAL photos documenting the insects and mold. It won't let me upload more than two images for some reason though.

Booked to stay at Fort Rapids resort in Columbus Ohio through priceline. The customer service was so bad that we checked out after only being there 2 hours. Both priceline and Fort Rapids refused to refund or provide me with a discount. They charged me for three full nights even though I only stayed at the hotel for 2 hours.

September 18th, my daughter purchased an airline ticket to Milwaukee for December 24th through Priceline with Frontier airline to be with our family at Christmas. She called Frontier today to confirm and was told she was changed to the 25th. Priceline, however, continued to tell her it was the 24th. Frontier would not change it back to the 24th. We will never do business with Priceline or Frontier. (Third bad experience with Frontier.)

I use to like Baymont and we have used them as a halfway point between Nashville and Virginia beach. I had a reservation set for tomorrow night booked thru Priceline.com. I have been ill as I have had cancer and in unbearable pain to where I cannot travel. I called to cancel my reservation for there and for my reservation at Red Roof Inn in Tennessee. It's already hard enough being ill and not being able to see my family for the holidays. I called them as soon as I knew I couldn't make it and my mom suggested I wait until later when I will have further testing for my health issues in January.