Priceline Reviews

Beware that "name your own price" may not be your final price. I recently named my price on 4 star hotel and found out the $30 per day mandatory valet fee and the $11.00 per day internet fee was not included in the price. Unfortunately they do not tell you before you name your price what is included and what will be "extra". Customer service at Priceline was no help.

I was having a hard time finding any hotels for under 250 a night in downtown Seattle, so finally broke down and used the Priceline name your price. I clearly selected downtown financial district and I get stuck with a hotel by the stadium. I call to complain and the off-shore representative says, "Oh I see, it is 1.9 miles from downtown Seattle." Great... I selected downtown Seattle because I want to be within walking distance to my meetings. Not walk 1.9 miles in a suit in the summer. To make matters worse, the hotel they picked for my price was being advertised $10 less per night on their own web-site. My own fault for not working with a local hotel for my multiple business trips, but rest assured I'll never use Priceline again.

Two days ago I booked a hotel for 2 nights online. The hotel name didn't show anywhere until I'd paid for it. The hotel they chose was Stay America, the problem is I'd just left another Stay America in Raleigh, because I got sick from being there while renovations are going on, and a problem with my credit card being overcharged. I called Priceline to ask for another hotel or a refund so I could go to another hotel. Basically, I was told hard cheese, and I should write to some company and I would give a refund, maybe in about 3 months. I was also told that the hotel would require $100 in cash as a deposit, although I used my credit card. I had to give in and go to the hotel, where I found out no deposit would be necessary, because I had used a credit card.

I selected the 'Let Priceline Choose' and when I did a search afterward, thinking it was kind of a high price for a 2.5-3 start hotel... I then found six other websites offering rates way cheaper than what I just paid. I trusted Priceline would be honest about finding me a deal and they cost me an extra $100 a night than I would have paid going ANYWHERE else. DON'T USE PRICELINE UNLESS YOU WANT TO PAY MORE FOR YOUR HOTEL.

Beware of Priceline's name your own price feature. For years, I have used this feature willingly paying the price I bid plus taxes and fees. However, now Priceline adds a hotel fee on the back end, which I was not aware of prior to submitting my bid. My hotel fee was $19.95. So, I bid $109 for a hotel and I am being charged a non-refundable fee of $158.59. You can decide for yourself if this is the type of company you want to do business with.

In order to book a correct flight online, I had to tried 3 times, and I was charged total $120 for the fees. First time because the time is too early, I tried to changed the time, they said got to charge me $200 penalty. In order to reduce the penalty I have to book again from them. This time their system has the problem, I put in flight date Aug 21, the confirmation come out Aug 16. They charged me another $30 for this error, total 2 tickets, they charged $60. And I have to book 3rd time in order to get back the rest. It was a horrible problem.

Leaving Seattle, 8/13: SeaTac hotel, $63.00, Travelodge in the slums by Priceline. The minibus picked me up with a friendly driver, but the car was terribly old, dirty, with torn seats. I was the only customer. The Travelodge, very old and dirty, was running a bar with a small front for motel. Women who looked suspicious were loitering outside. I did not feel safe. It was at 14845 International Blvd, SeaTac 98168.

On 8-14-15 me and my family was suppose to check into Crossland Economy Studios in Mesquite, Texas that we got thru a bundle package thru Priceline. Well our flight, they set up to arrive at 10:25 at nite. Then they gave us a hotel that's 30 mins away from the airport. Well our flight was delayed 4hrs, so we called the hotel and Hertz to inform them of the flight delay. So by the time we got to Dallas from Indiana it was 2am. We finally get the rental car and drive 30 mins the hotel, might I add, which we asked to be close to the airport as possible. There were several closer hotels in the area. So we get to the hotel, exhausted and ready to sleep cuz now it's 3am by time we get to the hotel. We get there and they tell us that don't check in after 11pm and they lock the lobby for the nite as per their policy. So we going back and forth with the hotel to no avail.

Found a great room at a great price for a trip on my birthday weekend. Booked the room and found out not even an hour later that I would be unable to make it to the destination. I Called the hotel to cancel and was rerouted to Priceline, and was then told by Priceline that my room was nonrefundable, nontransferable AND non-changeable. Really?! I could not believe my ears. They didn't even try to rectify the problem. Their only answer was that they got me a great room at a great rate. How is either one of those "great" to me if I can't enjoy them? Priceline is really insensitive to their customers' needs. Thanks a lot for nothing Priceline, I hope you enjoyed the $100+ you TOOK from me on my birthday. You will NEVER get the chance to rip me off again. I'd rather pay full price for a room that I can actually get a refund on than to pay a discounted rate without options and pretty much have my money taken from me.

Will start by saying it's ultimately my fault for not paying attention. That said, what a ridiculous racket Priceline is. Found out the "special" rate I was paying ($100 per night) would've been $109 per night through the hotel directly, and they WOULD have let me make changes or even cancel FOR FREE. Booked a hotel across the state for 2 nights through Priceline. Had to change plan and only stay the second night. Wasn't trying to cancel, just change the reservation.

First, the room I received was not inside, it was outside and not as advertised via Priceline. The room was older, smelled stale, and was typically below my standard but I did not argue as I arrived late and was exhausted from my travels. The following day I attended my scheduled events, returned after midnight to find my room had not been serviced. I figured I'd voice my complaint and request towels in the morning. However, at approximately, 2:30 AM, someone began to enter my door from the outside with a key. I jumped up in absolute fear yelling to the person "Get the ** away from my door!" I was not dressed, unarmed, surprised, and completely defenseless. The man was startled himself as he stared at me for a moment, shut the door, and yelled through the door that the room had just been rented to him and they gave him the key.

I went through Priceline to book a room. The webpage had a default calendar date set for 9/6. I clicked on the calendar and changed this date for the night I needed. I then entered my credit card information. I checked my email and noticed that the date went back to the original default day of 9/6. Priceline refused to change the date or refund my money and cancel the booking. Everyone I talked to was extremely rude and unhelpful. I spoke to a manager, Salina, employee number **, who refused to transfer me to anyone else. The hotel tried to help me but was booked for the date I needed. They couldn't refund my money because I paid Priceline, not the hotel. I called Priceline again, but they refused to work with me. They straight up stole money from me.

Priceline bid on a 3 star in Lexington Ky. Got the Clarion hotel. The Clarion was a 1 star at best. Pet friendly, odor, fleas! Torn carpet and signs of mold. Dogs relieving themselves in parking lot and sidewalk. Refund? No! Discount, no! Priceline again, NO!

Made a reservation for 12 th of August. Their computer messed up and gave me the 23 of August instead and would not change my reservation and I need to sleep that night. They wouldn't let me speak to a manager and they said submit your complain in writing. Now I have to pay double for the same night. Worst customer service ever. Never again will I deal with them.

I booked 4 rooms on Name Your Price. I put in the and star level. When I got the reservation it was a three star. I called Priceline. They would do nothing. I Disputed the card, Priceline cancel the Hotel reservation, and still billed my credit card. I'm not getting anywhere. How can they bill me for reservation that they canceled the day I disputed the card. I called the Hotel. Said it was canceled. I then went back and made reservation with Priceline for more money than the first reservation. Now they are still billing me $2933.60. I'm getting nowhere. They canceled the reservation, why should I be billed?

I have used Priceline to book business and personal travel for more than 10 years. I have spent tens of thousands of dollars on hotels and rental cars. I will never use Priceline again, and here is why. For a recent business trip, I attempted to book a hotel room off their site (something I have done many many times). I got a message that essentially said "Reservation line is currently unavailable. Try back again in a few minutes. Your credit card has not been charged." So, I tried again. Got the same message. I tried a third time. Got the same message. So, I tried for a different hotel, thinking to myself, maybe it is this specific hotel that is the problem. I got my fourth attempt. A couple hours later, when I checked email, I saw two reservations. Apparently one of my "unsuccessful" attempts was "successful" despite the message stating my card had not been charged.

My gain and I purchased a vacation package. When I received the confirmation all seemed well. However, 4 days before our departure they sent us a reminder email and it was when I realized that our names were wrong! I called JetBlue and Priceline. JetBlue would not charge a fee for the name change however, because it was a package they were unable to make changes as it would affect the hotel reservations as well.

We are going to New York to visit our son and his wife over Thanksgiving. Prior bidding I went to hotels in New York in the area we wanted to stay. I wanted to avoid the Hudson Hotel because the rooms are very poor, the Hudson rated themselves a 3.5 star. With this information I selected only 4-star hotels however when I was successful the hotel I was given was the Hudson hotel. Priceline considers this a 4-star hotel. The problem with the room is that the toilet is right next to the bed, no walls or doors. You are forced to pay for an upgrade, the last time it cost me another $100.00 a night. I don't consider a room with the toilet next to your head a 4-star experience. The hotel also added $79.80 to my price. Why bid?

I booked a hotel room for one of our employees for a class in the area. The class got cancelled and I tried to re-schedule the hotel stay for a later date, for the same hotel, but was told that the booking could not be re-scheduled to another date, that it would need to be cancelled without a refund. We are going to be charged for something we are not going to use. What a RIP OFF! No flexibility.

Priceline.com advertises "Double Room with two double beds" at Boardwalk Beach Resort Hotel in Panama City Beach FL, however it would not stand behind its advertised accommodations. During check-in, hotel staff refused to provide the room as advertised and demanded extra charge. Calling Priceline.com's customer service line proved to be useless as they did not even try to resolve the issue; opting instead to cancel the reservation and put the blame on the customer.

We booked a king junior suite with Priceline and we received a standard room. They had been sold out on suites for ten days prior and we booked the reservation only a few days beforehand. The hotel was accommodating and offered to provide breakfast as well as a roll away at no charge. We thought breakfast was included when I booked but apparently, Priceline left that off the contract. I requested that Priceline charge us only for the standard room instead of the junior suite since that is what we got, and they would not refund the difference. I will never book with this company again.

Don't use Priceline unless you want to get screwed! They booked a room for me for the wrong night for $135. After getting the run around for hours, they told me there would be a cancellation fee of $135! They are thieves!

I booked a hotel for 2 nights using Priceline. I was mislead to believe it was in Canadian dollars when in fact it wasn't. When I contacted customer service, they brought how the contracts states US dollars. Yes it does state US dollars, but in gray writing all the way on the bottom. All other details of the hotel rooms were in bright writings. They weren't willing refund my money when I explained the misunderstanding and told me that there is a cancellation fee of $138 if I tried canceling.

My husband and I flew to France in mid May. We booked our flight through Priceline. Technically the flight was through American Airlines, but British Airways was listed as the carrier. The night before the trip I found out that our flight had been cancelled, yet no one had informed us of this change, and no one had tried to reschedule the flight. What ensued was 12 hours of hell trying to rebook the flight. Priceline claimed the other airlines would have to fix the problem because they technically had the "credit" for the flight and it could only be transferred by them. The airlines refused to help stating that they informed Priceline of the cancellation a while ago, and it was Priceline's responsibility to contact me to reschedule the flight.

There should be greater transparency regarding hidden hotel fees when the Name Your Own Price (NYOP) tool is used on Priceline. I booked a hotel through NYOP; thus locking me into purchasing a hotel stay. I then found out the hotel has an exorbitant self-parking fee not included in the purchase/bid price of the room. While taxes are understandable as not included in the NYOP bid, hidden fees such as self parking allow hotels to manipulate the NYOP tool to attract business by decreasing the room cost and increasing the cost of hidden fees for a bait and switch in regards to fair pricing.

I have used Priceline's "Name Your Own Price" option successfully many times. It has saved me lots of money, especially with rental cars, and I had never had a problem, until today. I used the app on my android to book a 2 night stay at a hotel. I bid $75 per night for a 3.5 star hotel in Lynchburg, VA. I knew the possibility was slim, but I had nothing to lose. I entered my credit card info and e-signed my initials that I agreed to pay immediately if a hotel matching my criteria accepted my bid and acknowledged that this reservation, if my bid were accepted, was not changeable, transferable, or refundable. I clicked to submit the bid and received the message "Price Accepted". As I scrolled to see my itinerary, I found that I had been charged $139.00 per night with a total charge of $328 for the 2 night stay!

I will never use Priceline again! I will never recommend it! In fact I will let everyone I can know how terrible this company is! For the second time I have been put in a terrible hotel in a very unsafe area! I do not know these areas firsthand so I am trusting Priceline to put me in a decent place. The first time this happened I was able to get a refund, but this time no help whatsoever! They told me there was nothing they could do, no matter the fact that it was in an area that I felt if I had walked out of my room I would probably have gotten mugged or raped. They didn't care at all. They just took my money and said there was nothing else they could do and for someone who uses hotels often I am infuriated by the lack of customer support and services. NEVER EVER USE PRICELINE!!!

As a newbie to Priceline, I booked a car/hotel and had a great experience so I decided to book my next trip with them as well. I booked the room for 4 nights at $109. AFTER I booked I happened to receive an email from another website advertising same hotel /same room/same nights for $99. So I called Priceline back to get only an argument and that it was NOT the same room. So I missed the return call from the agent and just said no worries. Over the weekend I decided to call them back and again email screenshots of the hotel room at $10 cheaper a night. NOT A GO. Still arguing, would not accept that it was the same room. But it was and I could prove it.

On 7/14/15, I attempted to use the Priceline website to name my own price for a motel room. There were several sections to be completed and it stated that my credit card information would need to be entered prior to being allowed to place a bid and finding out if they would accept my price for a bid on a motel room in Portland, ME for one night. There was a disclaimer page where my initials needed to be entered and the page indicated that my credit card would only be charged if Priceline were to accept my bid. At no point was I given an opportunity to enter a bid and my card was charged $233.00. I immediately, within a minute, called Priceline to tell them that I had not had an opportunity to enter a bid and wanted the transaction removed from my credit card and to have the reservation canceled.

I booked a trip three months away for my husband and I through Priceline. I purchased insurance for 'just in case'… Unfortunately, I found out that I am sick and need to cancel. I called Priceline and they informed me that they cannot find where I purchased travel insurance and told me that I will need to pay 50% of the entire trip even if it's 3 months away and I do not go. They were rude, unhelpful, and when I asked to speak to a manager - the phone got mysteriously disconnected. I called back and I was disconnected 3 times. I am still trying to dispute this! DON'T USE!

Decided to purchase third party insurance for a car rental through Priceline.com which cheerfully advertised that it would take care of everything simply and affordably. After an incident (which was not my fault), a tedious claims process which required much paperwork and phone calls on my part, I was left with the bill for some "Administration Fee" of $150 that neither Priceline nor Aon Affinity (the third party insurer) would even consider covering. The customer service was bored, rude, or both from both companies. The experience took a ton of my time and energy and money, it was not simple, or affordable.

In the room was very dirty construction was going on in the room. The beds look like the sheets weren't changed. The owner would not refund my money for the room. I would not recommend this room for anybody to stay in. The pictures are deceiving on the internet.

Priceline has lost all appeal - NEVER BID on hotels. Here's why. STAR RATINGS ARE NOT ACCURATE: The hotels do not match up to the star ratings. I opted for a 3-star hotel. YES, it had the amenities of a 3-star hotel (pool, conference center, on-site restaurant, etc). but the hotel in reality has such poor reviews and poor maintenance that it should not even be considered a 2-star hotel. This is how Priceline can trick you into purchasing a low-grade hotel, a Days Inn instead of the Marriott you expected.

Went to Priceline to "bid" for a car for my trip to Vegas. It accepted my offer of $15/day. I proceeded to purchase but then it changed it to $18/day. I figured that the new price was now the lowest price possible and so I still paid for it knowing that it has this so called "lowest price guarantee." WRONG! It's very misleading. Apparently, this means that (in my case) Hertz has given me their lowest price. I never chose Hertz but that Hertz was the lowest that they could get. After doing a little research, I found out that Firefly and Fox car rentals were cheaper, $14/day and $17/day respectively for the exact time and days, location, and type of cars.

I booked a reservation through Priceline for a single night in a small city in Michigan. I had already called another hotel there directly and they were booked and said it was a busy weekend, so fearing I might not get a room I went through Priceline to find other accommodations. I found another hotel on their website that had just changed from being a Holiday Inn to Baymont and I saw the price was very high -- $176 plus taxes and fees for a single night. But thinking rooms might be a premium I booked it. When I arrived at the hotel, I spoke with a person there while checking in and asked if any discount might be allowed, like AARP or AAA. The person said that could not be allowed because I had booked through a third party.

Sharing what I sent to corporate with 0 response from them: My fiance and I were trying to celebrate our anniversary in Atlantic City. We booked a room a month in advance under his name. We got an email at noon saying our credit card wasn't working so we updated the payment method at 2:22 pm. We blew a tire 10 minutes from the hotel, called the hotel to let them know our situation, they assured us it was okay. Then 20 minutes later, they call us to tell us they are canceling our reservation due to not having a valid credit card on file by 6 pm and then he hung up on me.

I made a reservation from this website and the description was that cancellation was flexible, and apparently they didn't let me cancel.

Purchased 2 American Airline tickets through Priceline. I anticipated that we may need to reschedule the trip so I purchased insurance offered through Priceline. To change anything regarding your purchase, you must go through the carrier. Once you pay Priceline washes their hands of you. I did have to cancel the trip. I contacted Priceline and they advised me that I must be assisted by the carrier. Upon trying to file an insurance claim which is another third party with 2 different names, I was told that the only way to qualify more or less by natural disaster, losing your job, medical with a Dr's excuse stating that you couldn't travel, military deployment or that I was quarantined! HA. $1200 down the drain, plus $40 for insurance that is a JOKE! Read the fine print and don't count on one bit of help from Priceline. Pay a little more to purchase directly from the airline. I will NEVER use Priceline again.

It took almost an hour to be told that they would not match a price for a car because the times of pick-up and drop off were off by 3 minutes and 6 minutes, respectively. I paid an extra $24 and am very unhappy. Furthermore I had to go through various channels (online assistance, two phone calls) just to sit next to my partner on the plane. Not to mention the "no hidden fees". How about resort fee that was hidden?

DO NOT use Priceline, I used their "name your own price" deal and ended up getting a hotel which was cheaper to book through the hotel themselves! Even after proving to them it was cheaper through the actual site and their so-called "lowest rate guarantee," she refused to even refund the difference! Save your time and money, and don't use these scam artists. Will never use them again!

I make a book for Red Roof Inn in Laurel but I never stay because the guy told me it's full and the Priceline charge me 85.65 on my credit card. Don't use this **. Just pick your phone, call hotel reservation, make a book.

I had used Priceline once and had a good experience. However, I just found out today that Priceline is overpriced for what they offer. I missed my flight because I misread my itinerary on my iPhone and customer service referred me to the airline (so much for customer service). The airline fortunately will offer me the opportunity to use my airfare for a year. Then I went online and used Kayak.com to buy a ticket from another airline for a much better flight at almost half the price. Use Kayak.com folks! I wished I had used Kayak.com in the first place and dealt directly with the airline. I don't work for Kayak but heard about it several years ago from someone who worked there at the time. There are too many middlemen with Priceline and I am glad I did not buy the insurance after the horror stories I have heard about travel insurance in general. Priceline.com just became another company on my do not use list.

I went to their website to book a hotel room in Poplar Bluff, Mo. The hotels that they show you will receive are not even listed! Then they recommend that you take trip protection if you need to cancel. My advise is to stay away from this company and go with a better booking that has your interest at heart. They really don't care if you're happy and do nothing to try and make your stay right. I even offered more money to switch hotels. This will not happen again, at least for me and my family. Stay away from these folks.

I booked a hotel on Priceline and pulled up to the Travel Lodge hotel in Houston Texas. I couldn't believe my eyes what I had paid for, smh. I was scared to get out the car, people standing all in front of it, cars pulling up. I call the 1-800 number of Priceline. They told me that I couldn't cancel my Reservation, and I talked to them on the phone in tears. I had my two children with me and they didn't care. I told them that I didn't want any money back, just a safe place to sleep for my children. They still said "sorry their isn't anything we can do". So I lost my money. I just want people to be aware of booking hotels though Priceline before you see them, because they don't care about your safety, as long as they make some money. At the end of the day, I paid for another hotel to stay in for that night.

My son used Priceline to book a three-night stay at a hotel in Greece. When they got there the hotel they did not have a reservation for them. My son sat down with the owner of the hotel and they went on the Priceline website and found his hotel listing which he said he had not authorized and that they did not have a relationship with Priceline. He said that the pictures were from an old booking.com listing. He explained to my son that a travel agency on the island was booking his hotel without having any kind of relationship with his hotel. My son then had to scramble to get another more expensive hotel.

My 1st born is in San Antonio for boot camp and I couldn't be more proud. His graduation is in August and I booked an entire trip on Priceline.com. After reviewing my confirmation, I realized that I booked the flight 1 day late. The entire flight was around 323 for a round trip flight. I immediately called them to change the flight to the day before. They wanted to charge me 230.00 just to change the flight to a day earlier. I stated when I was booking I noticed that they were all the same price and I just booked this flight. I tried to explain what happened, but there was no compassion at all.

The hubby and I are planning a weekend trip while we have no kids. I did the Priceline "buy your room blind for a super-cheap price" but you don't know the hotel until after your card is charged. So I took the chance and came out with a TRUMP HOTEL!!!!! Are you kidding me? I cannot ethically give this man any money and support him in any way. This is question of morality. If all of his sponsors dropped him why is his property an option in the "rent a hotel room blind" offer. They had to know that this would be offensive to many people around the country!

Do not go through this company. Expedia and Hotwire offer the exact same service without the risk of being taken advantage of. Even if you make an input mistake on your reservation, they can't help you. They can't fix it. They don't refund or change it. It's useless to trust them with your money if you live a normal life with possible changes.

A month ago I used Priceline to book a room I needed around Cleveland. I tried several times to use their "name your price" feature but couldn't get a "deal". I think that is a scam but that is a separate issue. I ended up using their tool to simply buy a room at a reduced rate. All seemed well till I checked my paypal transactions the other day. I saw 3 charges and one credit for the amount of the room. So, it appears I was charged twice. I contacted Priceline about this and they said that they charge the card for an authorization when you place a bid and then remove it if you don't get the deal. It may take up to 3 days for the charge to be removed.

I used Priceline for the very first time on 7/24/2015 for renting a car. On 7/25/2015 my bank notified me for fraud on my account. After looking at all of my transactions for the previous day's Priceline was the only service that was out of the ordinary. So I advised everyone to be very very aware of this site because after speaking to the reps at Priceline customer service I feel like this is a ongoing problem with this company.

I was overcharged by $15.52 by using their company, versus walking in and paying the regular hotel fee for a room. In contacting the company direct, I was told that it was past the time to do anything about it. Mind you it's only been 5 days? I was not able to contact them from where we were at 10:30 at night and decided to deal with it when we got back from our vacation. I would recommend contacting the hotel on your way or before you go to make sure you are not getting ripped off before making a reservation with them. First and last time using Priceline!

I was trying to make a reservation for a car rental. I had no idea that I was applying for a credit card. I do not remember seeing the agreement to use a Priceline credit card. I did not even realize that the request for a reservation had gone thru until I got the email confirmation. I paid for the rental car with my regular bank card. I did not know there was a credit card in the mail until I returned home. I did not have the card with me to use even if I had wanted to. They are trying to get me to pay 875.00 for a car rental that cost me approx. 450.00. How did they think they were saving me money?

I have booked a ocean view room and I have been given a standard room and all the executives say it is with no breakfast. It's very bad for me. I have paid too much for hotel. Please help. I am very disappointed by the service received. Please help.

When making travel plans do not use Priceline.com. I tried to change a flight and checked the fares before I did, to make sure then hadn't skyrocketed. Fortunately they were only $50 more on the same airline. They tell me that to change two tickets it would cost $2,900! That includes a $200 per ticket change fee from the airline, $30 per ticket "processing fee", leaving a fare difference on each ticket at 1,220? The flight on their site remains $949, even after being refreshed as I speak to them on the phone. They couldn't explain to me how they got that number. I've been on hold after asking for a supervisor for an hour and 25 minutes now. Priceline.com are thieves. And of course the airline can't help me because they can't change tickets that were issued by Priceline. Great business practices Priceline. You're horrible. From now on I will use them to search for flights then go to the airline directly to buy my ticket.

Priceline will never let you cancel a contract you make with them, NO REFUNDS. Beware they have no problem canceling on you at the airport leaving you stranded. I rented my father a car and he was listed as the driver. He brought everything they demanded of us, atm/debit card, proof of round trip ticket, driver's license, etc... They refused him a car at the Hertz counter. The Hertz counter said they did not know why? Priceline told me it was because my dad's name is not on the debit card. His name is on the debit card. They lied, cancelled our rental, tried to keep all my $ too (until I threatened to get my credit card company involved). Use Kayak, Priceline will cancel on you with no reason or lies.

I was booking airfare from Seattle to Orlando. I typed in the pneumonic SEA for Seattle and MCO for Orlando. I was trying the price negotiator, part of the website, where I named my own price. I entered an amount I thought was fair, and submitted it. It came back approved and I was actually kind of shocked but very excited. As I started reading over the itinerary I noticed that It had changed my departure city from Seattle to San Francisco! I was terrified. So I immediately called to cancel and explained what happened. They would only give a partial refund.

Apparently you can never cancel a reservation if you make a mistake. My husband made a "Name Your Price" deal without knowing I had already reserved a car. I asked to cancel it and they can not because of their "policies". They said that because they are usually such "good prices", they can not do it. Well their "good price" was over $130 more than what I paid on Orbitz. Thankfully Orbitz let me cancel my car reservation without a penalty. My business will go there from now on. Lesson learned.

I had a choice to book multiple hotel rooms in Las Vegas via Priceline. I selected one hotel, The Linq because it offered a special coupon for buying a 2 for the price of 1 helicopter deal. After I purchased the package, I chatted with someone at Priceline on how to obtain the coupon, and she said it was only for select rooms. Priceline does not tell you that your room is not one of the special rooms for the promotion. I purchased the package, and did not get the coupon. Very disappointed. I contacted Priceline by phone this time, and there is nothing they are willing to do to make this situation right. This is a classic bait and switch situation. Be cautious in any business you do with Priceline. All I wanted was the coupon or a different hotel room, but they would do nothing to correct the situation. They are not customer centric at all.

I made arrangements via the Priceline.com website for hotel arrangements with certain requests of breakfast, parking and swimming pool on premises and that these services be free. I requested a 2.5 star hotel because I was on a budget and traveling with 2 children ages 2 & 11. I pre-paid with a credit card for the arrangements. The services were non-refundable.

I am in Nebraska going through cancer treatments. After having chemo yesterday I booked a flight and car for my husband to come see me (we live in Florida) for a day then drive to S.D where his 83 year old mother is having surgery for thyroid cancer. Chemo messes with my brain so when it came to the car portion of the reservation for some reason I entered my name instead of my husband's. I tried calling immediately, both Priceline and Alamo. Never could get anyone. So this morning I called again. Alamo said that because it was booked through Priceline I needed to contact them.

They deceive people making them think they are going to be booking a Hilton, Hyatt or Doubletree hotel, if you use their Name your Own Price tool for a 3 star hotel, and then you actually are assigned Days Inn as your hotel. Their website price for Days Inn was 149.00 (can cancel), I used the name your own price tool to book what I thought would be a 3 star hotel and they assigned Days Inn for 145.00 and no cancellation. Please share this and do not use Priceline. They are scammers! I have used them for years but NO MORE!!!

Third party organization purchased a ticket thru an agency who happened to use Priceline but then cancelled. I now get relentless emails and what is even worst is when I try to delete them from my trash folder they won't go away. Their trash emails are now mounting up in the trash folder with no way to remove them. Numerous submittals to be "unsubscribed" are ignored. Now I get emails that when you choose the "unsubscribe" I am forced to enter my User Id and password, which I don't have or you are forced to create an account. Googled their phone number and it too, by design, has you going in circles with no way to resolve any problems. Priceline is more than willing to take the money and then run use nice phrases that have no meaning thinking this will, by design… end there. Next stop is the BBB and then State Attorney's office in Connecticut to file written complaints.

On June 30, 2015, I booked a 2 night stay at the Sheraton in downtown Dallas for 109.00 per night through the "NAME YOUR PRICE" bidding. After the stay, the Sheraton billed me for the room charge and my parking (self-parking at $21.00 per night). My concern was that room charge DIRECTLY from the Sheraton was only $76.00 per night NOT $109.00. So, I called Priceline CS to claim a "Price Match" refund of the difference in prices. To make it short, Priceline's rep told me that the difference is their profit margin and he would not refund any funds, and he AGREED with me that instead of SAVING UP TO 60%, I PAID 143%. Be aware of Priceline. I would recommend using a MORE REPUTABLE service to save money.

When I was trying to bid a car on Priceline, I entered my bid, and was returned a page with a large green button 'Book my car' in the middle of the page. So I thought I won my bid and clicked the button. However it turns out I actually got charged much higher. The fact is that I didn't win my bid and Priceline gave me a recommendation. So the large button 'book my car' was actually for its recommendation, which was way more higher than my bid price. I ended up getting a compact car with a expensive price. At least there should be some more pages/steps/buttons to go through before I got charged. I think this is cheating.

Booked a motel in Penticton, Canada. The pictures online are misleading. When we arrived at the motel and called them, they said those are ALL Room types that Motel has, not necessarily what we paid for, even though it is under OUR room type we booked (and other room types have their own Different pictures too). Asked if we can cancel without penalty, they refused and just hang up the phone! We ended booking an extra room in another hotel 50 meters away, which is 50 dollars cheaper and closer to the lake. Not sure how this kind of company can survive? But definitely it was the last dollar they got from us.

Finally, I went to my credit union, that same day and the woman from the bank phoned PL and after bringing up that I had expected a 4-star property and was apparently being misled, did PL refund my money minus the insurance cost. STAY AWAY, I would rather pay a bit extra and be able to cancel.

After finding a decent fare on Priceline.com I decided to book a flight to Argentina for my wife. When booking an international flight there is much info that must be filled out. After completing all that... I try to purchase... and I get a message that says, "Oops. Something went wrong. Try Again." To try again, I had to go through THE ENTIRE PROCESS. I tried 5 times and kept getting that same stupid message. Finally, I just went to American Airlines - paid $200 more and was done with it in 5 minutes. Priceline sucks. This is the second time I've had problems with them. No more.

On July 14 I accidentally hit a wrong button on the Priceline website. I was just scrolling to check prices and I hit a wrong key and it purchased my ticket. They say that they cannot do anything about this. It's not refundable and I can't even do anything with it so they said I'm out of luck and 394.00. Can someone please help me to get a refund.

We have always used Priceline for trips both personal and business and been satisfied! However today is a whole new story! They promised a hotel with breakfast included so I did the name your own price deal. They told me a 3-star hotel with breakfast included. Your hotel name will be given once you pay. So I pay and sure enough NO BREAKFAST! And NO REFUND or they can't transfer me to a hotel that can include it!!! I was told sorry you have to deal with it! I will NEVER use their services again because the supervisor told me I apparently I had not read what I confirmed. But the funny thing is that the app has the option to click the number of stars and amenities before the contract page! So guess I have to suck it up because of their lies on their app! And their ** customer service! So this very unhappy business mom will now be booking with kayak for both business and personal every time from now on!!

I booked my hotel on 07/10/2015 through Priceline.com. The next day, 07/11/2015 (within 24 hours), I found I needed to cancel my reservation, so I hit the cancellation tab online. Only then I found I was charged a penalty of one night's stay - the reason being that I should have cancelled before noon of 07/09/2015. My point is that how I could have canceled something that I hadn't reserved (I had nothing to cancel before noon of 07/09/2015)? This policy is ridiculous and not realistic at all. It is trap to cheat money from customers. I made a few phone calls to make my points but all representatives talked to me with very bad attitudes and of course I couldn't get my refund.

Priceline advertised a "sale" on a hotel room in Hagerstown, MD for $84. I booked online and prepaid. When I checked out of the hotel the next day, the receipt said the actual price of the room was $67. Priceline jacked up the price online, then refused to refund me the difference because they said I didn't qualify for the 'best price guarantee.' Their website is misleading and their service, as far as I can see, is a ripoff.

I booked a room while in SC and drove 7 hours to Orlando where the hotel informed us that Priceline overbooked the hotel. Called Priceline and they told me to book again online and wouldn't help book a room over phone. I booked again and again it was overbooked. Priceline customer service is no help. They all read off of a script. I do not recommend them at all.

They sold me a hotel that misrepresented the room and then it took six calls to try to get a refund. Beds too small, crappy internet, no bathtub. YOU WILL LOSE YOUR MONEY IF YOU HAVE A PROBLEM. THEY ONLY USE FILIPINOS and offer no US based support. You can ask to be transferred by other companies, not by PRICELINE.

I wish I could give them negative stars. They screwed up our booking and the representative refused to acknowledge that the confirmation we received was correct and what their system currently showed was incorrect. After about two hours on the phone with numerous "departments", the rep finally yelled at me and hung up. Will never, ever, EVER use them again. Never.

I booked a hotel reservation with an Express Deal and it states that all rooms are guaranteed for double occupancy, meaning two adults, which I admittedly did not pay much attention to (so yes that part is my fault). So when I got the hotel information from Priceline I see they booked me with a hotel that does not offer double beds. Since my children are accompanying me on the trip, I wanted to know if I could have a hotel that offered double beds, as I do not want to have to sleep in the same bed as my children for the entire vacation. Priceline stated no. They kept quoting their "Double Occupancy Policy" and stated there was nothing they can do to accommodate my party because I agreed to the terms. They refused to transfer me to another hotel with additional bed or room options and only offered that I could pay to get a third room. I think it's ridiculous for any hotel or website to assume that two or more people who travel together would want to share a bed.

I bought my wife a round trip ticket recently from China to California. A few days before the day she was supposed to return we ran into some problems where she will have to stay a while longer. I called Priceline to extend the flight dates and was told it would cost me 3972$ to change the dates. I can buy a new one way ticket for 675$ from one of Priceline's competitors. Basically my ticket is useless!! If I could rate this company zero stars I would. I will not be buying from Priceline again. Ridiculous!!!

I purchased a room through Priceline for my daughter on a road trip. And when my daughter went to check in the hotel was very dirty and did not feel safe so my daughter told desk clerk that she would not be staying and went to hotel next door. Few days later I was charged for that room even though she did not stay. When I involved Priceline they sided with hotel and did not try to force refund or advocate on my behalf.

Rented a car from Priceline for a prepaid $495.00. Was billed by Avis for additional $1250.00 for alleged upgrades.

I am disgusted with Priceline and their customer service. I booked a room on June 12th for the Hilton downtown Atlanta GA. I booked the room at 4:55 p.m. on the 12th and I arrived to the hotel at 8:30 p.m. to check-in and to get ready to go to the Kevin Hart comedy show which I paid $400 for tickets for. When I arrived at the hotel they did not have my reservation and I had to wait an hour and a half in the lobby while they tried to sort it out. Eventually someone from Priceline faxed over the appropriate info to the hotel and at about 10:15 p.m. I got checked in. This mishap caused me to me to miss 1/2 of the comedy show that I paid $400 for tickets to.

We booked a hotel on Priceline and we have 3 kids and 2 adults. When we got to the hotel they gave us one room with 2 queen beds. But we ordered a suite with two rooms and 4 beds, so the hotel said they would give us the room we ordered online because that's what Priceline's pictures and advertisement showed. But we still had to call Priceline to get the money back that they already charged. But when we called and talked to a lady named Ava who wouldn't give her last name or give us to her supervisor, she refused to give us a refund even though Priceline was the ones who were in the wrong by showing false advertisement. We argued with the lady and demanded her to give us our money back and after about 30 minutes of her arguing with us and her threatening to hang up, she finally gave us our refund. But now we know to NEVER order from Priceline again, unless we want to be scammed out of our money.

Unable to provide customer service, unwilling to even help, was RUDE, SARCASTIC, and INCOMPETENT. Is that the type of service we are to expect!!!? Wow!!! I will NEVER use Priceline again!

I bought the medical travel insurance for three tickets. I tried to cancel one ticket because of a surgery. Found out that you have to cancel all tickets, not just one. Plus the extra fee to cancel was high. Priceline's representative was difficult to understand although cordial. The call must have been routed to a foreign country. Instead of saving money on my tickets I ended up losing.

I am very disappointed with Priceline and will never use them again for any travel purpose. It was never disclosed that seat assignments would not be available on a 6 hour flight. The airlines did not help but only offer a surcharge for the privilege of assigning seats. The airline told me that the reason I cannot get seats assigned until the day of departure was because I booked with Priceline. Considering I didn't save a penny booking with Priceline, and actually paid more than if I had booked directly with the airlines, I've lost the ability to get seats assigned. Now I must take my chances by waiting until my arrival at the airport to see if my party can even sit together. Priceline offers horrible service, deceitful lack of full disclosure and above all, very little value.

We were charged 4 times on our Amex Card for accommodations never received. Won't use Priceline.com again.

Recently, my husband booked a four night stay at a hotel and made an error as to the location of our trip. An honest, simple error. The reservation had not occurred and as soon as we realized the error, we called Priceline and told them we need to cancel that reservation and would even book the right hotel with them right then. They refused a refund citing "policy". I will never do business with them again. They know nothing of customer service, only greed.

I had reserved a car rental for my family who had a softball tournament in Chicago. The reservation was in my name, but I had to go two days later because of a personal matter. My husband was at the counter, with my credit card, and Priceline would not assist in letting him get the car from Hertz. My husband and child had to wait for me to get another reservation with Hertz that was $200 more so that they would have a way to get to their hotel. All rental companies allow the husband to drive the car. I am so surprised that Priceline couldn't extend the same courtesy. Needless to say, my husband and child were left in the Hertz waiting room longer than necessary.

Last night I bid on a hotel room from Priceline as I have done MANY times in the past, with amazing results. Once Priceline awarded me my room, it popped up with 3 good reviews. This morning I look further and as I read on the reviews are terrible. I then proceed to Google reviews. Same thing. I call Priceline to tell them how disappointed I am. Priceline reviews what I tell them, they then tell me that the reviews are fine and I will be pleased with my stay. I paid for a 3.5 star. The reviews have many complaints such as thin walls, dated, staff unfriendly, overcharged, do not honor Priceline price and the list goes on. I can't believe that Priceline would stand buy so many complaints and one-star reviews. After 12 years this is the firs time I have contacted Priceline for anything. I am so angry and disappointed. I hope they prove me wrong.

I booked a three-star hotel using name your own price. They suggested the average room was $133. I bid $90. It was accepted. I was fine up till then. Then they booked me into a Ramada Inn that has about a 60% satisfaction rate, and also that is only $76 a night on most all hotel booking websites. For my $90, I expected to be in a true 3-star hotel, not a 2 or 2 1/2 star hotel. They should not be allowed to book you at a rate higher than the normal rate of the hotel. I will not use Priceline ever again for anything.

Don't ever use Priceline!

I will never use Priceline again. I booked a room with the understanding that there was a pool on the premises. After booking it, I find out that they do not have one at all. They do not stand by their own ads. I called and spoke with several people who all told me "oh well". I use them at least 4 times a year. I will now be using another company after this experience. I finished booking my trip through another company. This happened once before as well. Very unhappy.

We arrived to the hotel to find out it was falsely advertised as a 4-star hotel. The SLS website reads 3 stars, however the Priceline rating given to the hotel is 4 stars. It is a very low class and does not offer the amenities or high class service a 4-star hotel is known for. We feel robbed.

Priceline works with just five car rental companies. If you book your car anywhere other than Priceline, all five of these companies allow spouses to drive the vehicle at no extra charge. For Priceline bookings, the companies apply different policies and charge an extra daily fee for spouses. On a recent 7-day rental at O'Hare, I thought I had saved about $50 by booking through Priceline rather than using any other OTA site.

I bid on a hotel reservation for Torrington, Ct for one night. Before doing so, I read the directions in "Step 3: Choose the star level for your hotel." For the "2-Star Moderate" it listed accommodations such as Comfort Inn, Best Western, Ramada, Holiday Inn, Homestead, and La Quinta. For the "1-Star Economy" designation, it listed Roadway Inn, Red Roof Inn, Econo Lodge, and Super 8. I did not want the Rodeway Inn (there is only one in the Torrington area), so I bid for a 2-Star hotel/motel. Much to my shock, my bid was accepted for the Rodeway Inn! I understand that generally there are no changes permitted after bids have been accepted, but thought this would surely be an exception since this resulted from a Priceline error.

I made a hotel reservation for my birthday. They charged me $56.01, and I still had to make a payment around $45 to the hotel. Come to find out that is how they make their money. I cannot afford that.

I arrived at car rental desk and car company had zero cars to honor my reservation confirmation. I was told they expected some to arrive but in 2 or more hours. After not getting any help from Payless car rental, I called Priceline and was told all they could do was cancel my reservation and that I should go find a computer to make a new one. I was stranded and received no help from Payless or Priceline. I never expected a large public company to not care the least about their customers. They didn't even offer to call the Payless home office. Disgraceful!!

I went to book two hotel rooms through priceline.com, they informed me my credit card number were invalid. Attempted again with the same credit card. Same issue. Went to check my credit card and charges were pending from the priceline transactions. Attempted to speak with priceline. No number available, unless you have a existing reservation. Did the click to speak and was given a number to call. First person did not respond on the phone. Went back to click to chat attempted to speak with that person. Was given the number to click to receive a call again.

I booked a hotel on Priceline only to find out after that prices were in US funds. Looking back on their web site it is posted that prices are in US funds but I believe that that should be posted a lot more clearly and more obvious. My mistake - just a warning for others.

Tried to rent a car through their name your price feature and was never giving the option to say no when I knew the rental co would charge deposit. Talked to their chat team twice to try and figure out what companies charged a deposit. CS told me they didn't know and said it was up to me to do leg work. After finding out which ones didn't charge deposit tried to call them and tell them I would be willing to pay more for another company, they told me, "No" and asked to speak to manager about situation. They said they understood but their "policy" is not to cancel. Told them I wasn't trying to cancel, just didn't want a deposit, told me I signed and they wouldn't do anything, then thanked me for my business and hung up. Don't do the name your price feature, it is a horrible feature and a must website. Go to a competitor.

I booked a hotel in Memphis, Tennessee for my mother and I to see Graceland. But, the automated website at Priceline had the automatic date of July 4th on the website; the current date was June 20th. I thought it was the current date. I wanted a hotel room for that night. By the time I realized the Priceline scam that they were sell rooms for the July 4th weekend, it was too late. I ended up paying for the room twice for my room on June 20th because of their no cancellation/no change reservation policy. I called Priceline to receive only an automated response, and I called the hotel they told me to call Priceline. Priceline is cheating and stealing money. I will NEVER use Priceline again. And, I will tell everyone I know not to use Priceline because of their cheating and stealing.

Recently PL has been sending SOME of my bids to a third company WITHOUT my knowledge or permission. New partner DOES NOT pay for the room right away and only gets RESERVATION. When I had questions PL Customer service COULD NOT help me because it was NOT their reservation, even though I used PL App and have confirmation #'s with their logo on it. Bad business!

Twice I've booked express deals and wound up with hotels that were promised as four star hotels only to find them to be NO way near the rate they promised. It's unclear how they formulate their ratings since you have to trust their accuracy of ratings when doing an express deal. It's revolting when they don't stand by them and tell you you're stuck at the hotel when you find it to be lacking.

Any fair trade should be built on terms that are agreed upon. Priceline forces agreement to unfair terms by making the key information difficult to access. Shame on Priceline for its sneaky approach to doing business. Profit should not trump ethics.

I booked flight + car through Priceline for my 12 day trip from Long Beach to Houston. My flight reached on schedule around 2:30 AM. My car pick up time from Hertz was at 3:00 AM. When I reached the car rental location, it was closed!! It says on the counter that they are closed from 2:00 AM to 5:00 AM. I don't understand why Priceline booked my car from this place when the location is closed at the time. I called Priceline and I was advised to wait and then they said, "If you can't wait then take a rental from another car rental company for the same period and class of car", and they will pay for the difference. And if I chose to wait they will look into compensate me. Based on Priceline rep advise, I went ahead checked at AVIS - the only location open at the time (National was open but had no cars available).

I booked 2 flights 4 days ago for a flight 18 days from now. Called today to change a flight time. They now say there was a "contract page" that I didn't see that allows them to charge SUBSTANTIAL fees if I want to change or cancel my request. None of this is disclosed on the receipts they print out or the confirmations they send. BEWARE of dealing with Priceline.com. I have no doubt that a lawsuit will soon be filed against this company! Call to complain and they just transfer you in circles...

AWFUL CUSTOMER SERVICE! First off they can't give you a manager's phone number blah blah. That's bull because I have never heard of anything so ridiculous in my life that a manager could not be contacted! So my situation is that my sister is sick and we needed to drop off the car a whole WEEK early from our vacation and the thing is even for a family crisis they can't even give you credit at least for the website! So my family and I are out hundreds of dollars because you have some kind of stupid agreement with the car place blah blah but if the management really wanted to be nice and humane, they could help a family out in crisis. Come on!!!

When I checked into the Microtel on June 20 they told me my room was #105 and it was clean. When I opened the door the room smelled then I looked at the bed and for fresh semen on the bed throw. I took it off the bed and took it to the lady at the front desk and said "this is what you call clean." The toilet did not flush. I demanded a new room. All they had was a two bedroom that was even nastier than the first room. It smelled. It was filthy. I demanded a refunded and I left the hotel. People don't stay at this hotel. Pictures are deceiving. This hotel is nasty.

I was quoted one price then paid another. And when I got to the rental agency it was a higher price, so the price was raised twice from the bid.

DO NOT DEAL WITH PRICELINE! Third party deals are a RIP OFF! I booked a 2 star hotel. Should have known better. It immediately charged my card. When I got to hotel, it was under renovation. Priceline couldn't transfer to another hotel of better choice. Hotel noted on their website it is under renovation but Priceline claim they don't know it! It took 5 days to refund my money because instead of the transaction being refunded it becomes a pending hold, which takes longer to reverse back on my card! An added insult, the discounted price with Priceline was the regular price of the hotel! Yes, even when hotel was under renovation! Beware, if you see any hotel that is less than at least a 3 star (i.e Days Inn) and it has to be prepaid when booked, DON'T DO IT! It makes more sense and would be fair to consumers if these prepaid deals were only offered for 3 star and above Hotels not low budget MOTELS!

They REFUSE to help you unless you have already booked and spent money on them. All I had was a question on when I would be charged and she interrupted me like I was misbehaving dog and said, "MA'AM!! I CANNOT SPEAK TO YOU UNTIL AFTER YOU BUY A ROOM THROUGH US." Well ok, fine. I'll book a room with someone else.

On April 4, 2015 I made a reservation for Travelodge San Antonio through Priceline. My reservation date was scheduled for June 27 2015. When searching for a hotel, I chose Non-smoking under the "amenities" column because I would be traveling with my young children and I am a non smoker. I then proceeded to book a room at the Travelodge.

I booked a hotel on my way in McKinney Texas at 3:00am and somehow it was booked in Addison Tx which was far from this location. I called helpline to cancel and they said "we will not refund you 100% for this booking." They told me to rebook another hotel and then call them back and get 50% money back. I was very upset because of their policies. I spoke to many people in customer case on phone as well as wrote an email to them and they came back by saying same thing. Non refundable, non changeable blah blah. Long story short, my hard earned money is just gone. On top of it, they were offering me 5% discount on next booking within certain period of time as if I am dying for their 5%. They don't care about customers, what they care is the MONEY! which they already got it. Please stay away from this company. They will screw you with their policies.

$88 and the Marriott Courtyard at $149. Therefore the correct median price should be $119 not $164. This resulted in me over bidding, I would have bid $60. I expect Priceline to make this right and charge me $60. Priceline refused to honor my request and never did address my specific complaint. I won't use them again in the future, because I no longer trust them.

I tried to contact them in regards to getting a later flight due to some unforeseen circumstances and they wanted to charge me the price of another full ticket. I bought insurance and that is a joke too. They want you to pay for everything upfront and review the information and decide if they are going to reimburse you later. Are you kidding me because they sure want your money now. WORST CUSTOMER SERVICE EVER!!! You couldn't pay me enough to screw my customers over.

My friends and I went to Dallas for 3 days for their birthday. We decided to use Priceline for the first time... HUGE mistake. The hotel didn't have our reservation, we got charged by the hotel and Priceline. When we called to get a refund, it was a place in Hong Kong, it takes 7-10 business days (I have bills that don't wait for screw ups), and the kicker was the hotel was 20 dollars cheaper. Don't waste your time or money on this worthless company. You'll regret it and it's cheaper without them. Never ever again.

I will never book anything through Priceline again. You literally have to die to cancel a trip and receive a refund even after having spent additional money to "protect" a trip with them. THIS SHOULD BE ILLEGAL.

I booked a room for myself and my four year old through Priceline. When I showed up I was informed I had booked a smoking room. I have asthma and am very careful to not do that. The only room the hotel had left was a suite, requiring me to pay another $100. I was really angry. I said I wanted a refund. They said no problem but it would have to be through Priceline. I called them and they said that it was my mistake and the hotel was refusing to refund my money. The hotel manager was right there and said "no stop blaming us and give her her money back. This is the third person today you booked for smoking that was upset about it." They still refused the refund. So I got to pay the extra $100 so my son could get to sleep at 10 pm.

I have been waiting to book airfare and a car for our upcoming trip to Hawaii. When I searched for airfare, Priceline would offer me a special deal for the airfare and a car. I have been holding off for awhile because I noticed this price would fluctuate daily. So today I finally saw a price that I thought was outstanding! The total cost of the airfare and a car would be LESS than the airfare only. So I tried booking it. I failed the first 2 times (it rejected the offer), but then I told myself "Third time is a charm," and the third time it accepted my offer!

I booked a Super 8 hotel through Priceline and accidentally booked the wrong date. I realized right away what I had done and thought surely they would work with me. However, after being given the runaround by not only Priceline but also the manager, **, my money was not refunded and they refused to move my reservation. I would have gladly paid an upcharge if the date I wanted cost more than the date I chose. I also filed a complaint with a Super 8 corporate representative who informed me that she would file the complaint but she could not refund my money or move my reservation. I will never stay at a Super 8 or Wyndham chain hotel again nor will I ever use Priceline again. I will also go out of my way to make it known about the horrible customer service I have experienced.

Worst customer service. Due to Priceline's error we (six of us) were unable to get on the flight we had paid for from Rome to London and then to Dallas. The airline did not have our names for the flight. We talked to two Priceline representatives ** and here are some of their responses. "Maybe British Airways wanted to get more money from you." "We just issue a paper ticket, it is your responsibility to deal with the airlines." "We have no responsibility." "If you would have contacted us three days in advanced we could have helped you (we didn't know there was an issue until the day of the flight)."

I looked at the available hotels and then chose name your price for a 3 star hotel. They said the average price is $244/night so I bid $128. When my price was accepted, it was a hotel that was going for $128 on Priceline and every other site. They refused to cancel. I was expecting a nicer hotel based on their advertising up to 60% off. What a rip off! I tried to email customer service and also did a chat and they refused to cancel, only told me they offer a price guarantee.

Bought the ticket from priceline.com for XIAMEN AIRLINES (XA). In my e-ticket, states that baggage fee is not included in my ticket. I contact their customer service since: (1) XA is a full-service airlines, so I assume the baggage is included; (2) other booking web states that ticket included 20 kg checked baggage; (3) when booking, PRICELINE.COM did not mention if we should purchase the baggage like low cost airlines.

Our family has been using Priceline for about three years now, in hopes of finding solid travel deals. My wife and I travel monthly for assignments, which require us to choose accommodations on the fly. Our very first experience with Priceline was positive. We stayed at a brand new hotel outside Denver, CO, and although we had some issues with the flight (cramped, loud), the hotel was clean, the hotel staff was professional, and we enjoyed the time we spent there. We assumed that our future Priceline travels would be the same. We were dead wrong.

Booked a rental car for a week in Toronto. I paid with my credit card. I was to share driving with my husband. When he couldn't make the trip I was planning on renting the car as planned. They would not let me rent the car at budget even though it was paid by me. There was no place on the Priceline website for an additional name. So standing at the budget counter I could not change, cancel anything. This is ridiculous. I lost the reservation and had to pay for 2 reservations because of a name change? Priceline is a scam.

I booked a room with Priceline, though it was never identified as such. My father had suddenly died and I was trying to get back for service for him. I booked hotel in New Orleans and kept talking about frequent member number etc. Never did I hear I wasn't dealing with hotel. Fast forward. My sister is gravely ill, and I need to change dates of hotel in New Orleans. I am told I can't. I offer to pay more. No. I mention I was never told it was not refundable. Nothing. "I just wanted to change day of stay, no matter what the cost." "Miss out of country person can't do that." I am told to call hotel. I do and they are willing to talk to Priceline. I call back. Hung up on 4 times.

I bought a hotel through Express Deals and selected my area. However, the hotel they booked me was listed under a completely different area. I even tried to contact Customer Support but there was nothing they could do about it.

We use Priceline for almost all our travels. My husband accidentally booked a flight in the evening versus the morning. They tell me the penalty fees of the airline, plus their penalty fee, plus the difference in ticket is more than purchasing a brand new ticket at a higher price. So Priceline tells me to call the airline - they will be able to make the change cheaper. The airline says it's Priceline.

I placed a bid on a rent a car. What happened next instead of rejecting my bid because it was too low the site accepts it but gives you a much higher rate and only after you give them your credit card number it gives you a total which was 50% higher than I expected. And I called them to cancel it but they said it was a special discounted rate and I can't change anything. That's their policy.

We purchased 3 tickets through Priceline to return home from cruise. The only ticket available was not a direct flight. We chose the earliest we could make in order to get home as early as possible. The schedule changed three times and kept arriving later and later. We called Priceline to try and get an earlier arrival into our home airport. The Priceline representative told me he could get us on another flight that got in a little earlier even though the airline had direct flights available at that time. He said he couldn't help me and to change to a direct flight would cost us $200.00 per ticket as well as a $30.00 service fee. I then called the airline and spoke to one of their reps. She was very pleasant and told me there would be no problem and got us on a direct flight even earlier than the Priceline ticket. I will not be using Priceline for any travel services again.

Tried to reserve rooms close to my dentist in Costa Rica. Specified details to Priceline. They reserved rooms in a fleabag hotel at the perimeter of what they call a gray area that surrounds my dentist. The hotel was so far away it would be impossible to make my several complex dental procedures. Priceline refused to cancel my reservations. They immediately submitted the bill to my credit card company. Priceline refused to even discuss the situation and refused to try for a better solution. The website operators are automatons who obviously parrot a prepared script. Priceline is terrible. I will never use them again. It is in my opinion a Racketeer Influenced Corrupt Organization (RICO).

Just changed plans and was a little shocked but they would not let me cancel a hotel. Certainly I didn't read the lawyer talk but they lost a customer (>$150k annual salary). I am not happy with this company.

I do not like being "surprised" with a hotel when I bid because a reviewer rating of barely 7 doesn't indicate a true 3-star hotel. The hotel was very dated and worn and the pool was dirty. BUT the worse part was that there was no do not disturb sign in our room and since check out was said to be 11 am I just "assumed" that we would be left alone until at least 10 am. NOPE. 8 am cleaning is pounding on our door and opening it on us. My children had not slept well being in a new place that wasn't as clean as our home so I was letting them sleep in since they finally were sleeping, especially my son with epilepsy. Sleep deprivation causes his seizures and of course these women caused that.

Bid on a room in Hilton Head, South Carolina. Was charged hotel fee that 20% of the room price. Priceline said it was the hotel's. However, when trying to book same hotel thru Expedia, Orbitz, and Hotels.com, they did not have this fee in their final price. Ended up paying more for the room. Priceline is deceptive in that they only identify the fee after you book when you cannot change your mind or get a refund. Likewise Priceline's response was deceptive. This is just another version of a bait and switch routine. The State Attorney General of my state needs to look into these deceptive practices.

I agreed to a price for a car rental, it stated total owed was 352.00 dollars. After accepting the deal, I was charged an additional 107.08 dollars for taxes and fees. There was no mentioning of the additional 107.08 dollars until I accepted the deal. This is a misrepresentation of their product. I tried to call and discuss what had happened with no success. I was on a recorded line with no chance of discussing my problem with any living person. I don't believe they should be allowed to get away with this type of practice. They do not allow cancellations. What I would like is my 107.08 dollars back.

I booked a last minute flight home through Priceline to get to my Grandfather's funeral. Upon booking on my smartphone I got the "Congratulations You've Got a Ticket" prompt with a ticket number saying that I will be receiving a confirmation email with more details for my flight...I never received the confirmation email. Knowing that I was going home I looked at what time my flight left and made sure I was on that flight and made sure to check the flight getting back to Phoenix as well. When arriving at PHX I went to check into US Airways and was told that there wasn't a reservation for me, after doing some searching they were able to find me and I was on my way home. The check-in process for my flight home was not as easy as double checking to make sure I had a reservation.

We booked a hotel through Priceline, in Salem Oregon, for three nights and was charged $503.97 to our credit card. When we checked out we got the itemized statement showing the charges and found out the hotel charge for the room for three nights came to $399.74. I asked the gal that checked us out about the price, thinking they got it wrong and was told that the third night was discounted to $71.20 plus tax, instead of 151.20, plus tax, since we had stayed three nights. I called Priceline to check on this and wanted to know if it was a mistake on their part and if we could get it adjusted and was informed that the amount they charged us was correct and we should talk to the hotel. I explained to them the hotel was not the one charging us $503.97.

The biggest mistake I did!!! I made a reservation for a hotel for two night. I did read the cancellation policy!!! And review it. My trip got cancelled. Called the number I have in my ATA. Over and over. After getting a representative and told him to cancel my reservation. She was!!! "Let me check your cancellation policy." After she said, "Now let me call the Hotel." Then she said, "Ohh the front desk of the hotel can't do anything you have to call tomorrow to get the reservation manager." And said: "sir would you please the hotel reservation tomorrow and cancel directly."

I had a motorcycle break down on my trip the morning I was supposed to leave for a hotel 6 hours away. I had pre paid but because the breakdown occurred on a Monday and I missed the Saturday at noon cancellation time, there was absolutely nothing they could do to help me out. I understand their policy but the cold tone from the lady on the phone was not helpful when I am nowadays behind schedule and a couple grand in the hole due to mechanic costs. The hotel was more than willing to cancel because of issues out of my control but because I booked through Priceline, there was nothing they could do. I have never dealt with a company not willing to budge on something like this. Their lack of empathy and backing their customer up during a hard time is why I have given them a low rating.

I searched Google for car rental in Cabo, Mexico. Priceline came up so I clicked on their link. Their offer was $30 per week for a Dollar rental car in Cabo. This looked cheap - but I thought it was likely that they has surplus inventory or this was similar to their auction offers. When I arrived at Cabo I went to the Dollar/Thrifty counter and was directed to their van outside where my name was waiting. They drove me the 1+ mile to their pavilion and I went in to pickup my car. This was similar to what happens at LAX and many other airports. I was shocked when the man demanded first $820, then $770 and finally $640 EXTRA for "insurance" before they would give me the car. They would not give me my booking unless I paid the amount 22X the Priceline quotation. Please consider that I was now miles from the terminal in the Mexican desert with 3 pieces of luggage and the temperature was more than 90F!

Booked a same day reservation through Priceline for the week. When I checked in the hotel accidentally charged my card. It was 74 cheaper than Priceline had charged me. When I called Priceline they basically didn't care. They said I had already agreed to pay that price so there was nothing they could do. No attempt to refund me the difference and did not care that if I booked straight through the hotel it would have been cheaper. Even though I told them my friend was staying in a room and paying less as well. Priceline is not cheaper and you can not cancel the rest of your stay if unsatisfactory. DO NOT USE PRICELINE. IT IS A SCAM!

I was needing to reserve a hotel room. So I went thru my AAA which redirected me to another website. It didn't say Priceline. It had "http://secure.rezserver.com/hotel" which if I known it was Priceline, I would have cancelled due to their reviews. I reserved a room for $67+taxes with the option of making changes or canceling. When I received my confirmation email, the price was different so I was wondering why. It didn't give me the option to make changes or cancel. I called AAA, no help. I called the hotel and they said they can cancel without penalty but I was needing to call Priceline. I asked "what does Priceline have to do with it?" That's who AAA uses.

I made two bookings in the same hotel for consecutive days. For one booking Priceline mentioned explicitly that I would have to pay the resort fee separately at the hotel. In the other booking, where the hotel charges were much higher, there was no mention that I would need to pay the resort fee at the hotel, so I assumed that resort fee was paid upfront and that is why the hotel charges were higher. In fact when I was doing the booking, resort fee was mentioned explicitly against some other hotels but not against this one.

Please stay away from booking hotels through the express deals and name your own price option with Priceline. It never tells you what hotel you're going to or any other information for that matter until after you have paid for it and they won't refund your money. We booked a hotel recently here in Denver through them and had a bad experience. The room was full of ants and smelled like urine. We had kids with us so I wasn't staying in that room and requested another one. Then the next room was the same way with a non-working toilet. So the front desk comes to us with a key to another room and says they can't fix it and that we have to go to another room to use the bathroom. I have kids and am not going to walk back and forth to another room in the middle of the night with kids. So lesson learned, do not book rooms with those options or you never know.

Beware: Good deals until you have a medical emergency, car wreck, or other unexpected circumstance! Priceline Express will not exchange dates or refund any money! The hotel will not intervene because they are not affiliated with PriceLine Express! There is no other recourse! Lost $500.00 dollars due to their policy which negates any savings we had using this service!! "Buyer Beware!"

I went through Priceline.com for the name your price for a hotel in Monterey and they charged me the price for a room with 2 queen beds but reserved a room with 1 king bed. I called the hotel and they said that Priceline over charged me by $30.

This was the worst vacation ever. My husband booked a flight and hotel through Priceline for my 30th birthday. We found out once we got to the airport that we were in separate seats on the plane (even though we booked together). We also ordered a King Suite and once we got to the hotel, we realized it was a double bed in a room where the a/c didn't work. We have come to the conclusion that this company just tells you what you want to hear that you are receiving, but once booked from their end it is otherwise. You are pretty much a seat filler on the plane and receive whatever room is left over at the hotel. We will never use this company again. Word from the WISE... BOOK IT STRAIGHT THROUGH THE HOTEL AND AIRLINES.

It took forever to get through to anyone on the phone. When I booked my travel I expected there to be somewhere for me to pick at least a time window for when I would need to depart. There was none and we got stuck with the most horrible times EVER!!! The day we selected to leave they had us leave in the evening and not get in until midnight and then on our departure date they had us leaving at 6:30 AM. That would make us lose 2 full days!!! Did I mention the flight was only a few hours long and out of O'Hare which means that there are numerous flights flying in/out on those days? When I called and asked them if they could help me because this would not work at all, all I got was "sorry".

Booked a vacation through Priceline.com, they advertise "Best Price Guarantee" everywhere on their website. Only two days later I search for the same exact package I got and it was significantly cheaper. I called to get a reimbursement for the difference and was told that they couldn't do it because they have a 26 hr window to do a price match/adjustment. Also, their customer service reps and supervisors are from another country and it would be better if they had representatives who don't sound like an automated service. They lack empathy and the human touch. Don't feel like Priceline values their PAYING customers.

Priceline advertised a 1 night stay at a hotel with a $200 coupon book and $10 food voucher (it was the main reason I booked with priceline). Upon checking into the hotel, front desk tells me Priceline messed up my booking and that they can't offer me the coupon book. Of course I call priceline asking them if they can possibly fix their error. The rep on the phone tells me that everything has been corrected and I can pick up the book and voucher at the front desk. I get there and it's a different story. No coupon book. I then proceed to chat with a Priceline rep named ** who basically tells me "sorry your loss but here's a 5% coupon for your future stay." How rude!!!! Worst customer service ever. This company will not stand by their word.

On March 1, 2015 I made and pay for a reservation for a hotel in Killeen, TX for June, 6, 2015. When I arrived at the Killeen, TX airport on June 6, 2015 I call the hotel and they told me they did not have reservation for me neither room available. I contacted Priceline and they said "SORRY" but the only hotel with rooms available was about 30 minute away from the city or I can get a full refund. I choose the refund just because I consider that if I pay for a room in the city should be in that city - not 30 minutes away.

Checked into South Shore inn on a Friday after having booked a room for 2 nights. At that time the clerk informed me that I still owed money for the reservation. I said that I had a receipt for the amount of the room from Priceline that said I had paid in full. The clerk called Priceline and after 20 min. of arguing with a person on the other end, the Inn accepted less than the room was booked for rather than send us packing. The person also said that I did not have enough money left on my cr. cd. which was a lot of b.s. Priceline's profit on this booking was for 1/3 of the cost of the room. After numerous phone calls to Priceline, I was basically told that this was my problem, and they were sorry. Stick they're sorry's their call center.

I booked a hotel room using the Express Deals with Priceline. When I booked the room I was sent a confirmation page that said what hotel it was, and that hotel included a spa. Based on the fact that the hotel included a spa, I made plans for my trip that included using the spa to relax after a long day. After arriving at the hotel, I couldn't find the spa and was told by the hotel that they didn't have a spa. When I called Priceline to express my dissatisfaction with their false advertising, I was told that since I agreed to booked the hotel BEFORE knowing that it included a spa, Priceline was not at fault.

I booked a room from the 13th to the 17th. I did not mess this up. I had NO screen to verify dates and charges. The website took a room off. I didn't notice it because the extra fees were so much. I called customer service one minute later and talked to **, who claimed to be a general rep. He would not refund my credit card after I explained the date was incorrect. He would not add a room at the same rate. I have been royally screwed and will NEVER use Priceline again :(

We landed in Fort Lauderdale, with no reservations. Just for fun, went to a wonderful restaurant and booked our reservations through Priceline. We were very specific about our reservation. Booked, upgrade, balcony, ocean front. Got to the hotel and Priceline told them we booked a balcony with a partial view. Luckily, after much business experience I screenprinted the page with our credit card information and name with the room we booked. And it was exactly what we requested. After hours on the phone with Priceline, front desk, we found, they did not have the room we booked on the site available and Priceline sold us a room that did not exist.

I booked a room in Hoover Alabama for myself and business partner with 2 queen beds. Upon arrival we had a single king booked according to the hotel computers and Priceline. I explained the dilemma to the hotel manager who was very understanding and said he would have to have approval from Priceline to put us in a double bed room, which they had plenty of double rooms and Priceline refused to do so, and said the deal was final and non negotiable. By the way there was no price difference in the rooms, so my business partner slept on a roll away cot and I got the bed due to herniated disks in my back. Priceline has terrible customer service who will tell you anything to get you off the phone, and they are true scam artists! DO NOT USE THEM!

I booked a room to attend a football game in Sept. 2015. Next day found out my nephew’s wedding was going to be on that weekend. Pleaded with 3 levels of Priceline staff to no avail. I said I can't / won't be there and I refuse to pay for something I won't be using. Read Many reviews since and these guys are what I call crooks. Taking money for nothing is just that. I don't care what their policies are. If you can't take the time to listen to your clients and refuse to help You’re a crook. How do you all sleep at night. NEVER USE UP AGAIN!

I was looking for tickets for my son and Priceline. Had a deal if you opened a credit card you would get 50 off the flight. I signed up for the credit card and it said my tickets including tax would be 220. I was approved for a credit card and the trip that I was suppose to get came out to be 279 on the bill. The copy of the ticket and total amount of the ticket emailed to me was 221 (rounded up).. Billed for 279 (rounded up). I called Priceline and they said that what they emailed me with the tickets was incorrect and I actually owe what was billed to me. Priceline is a total scam and will never use them again for ticket, hotel, car rentals. I love to travel and this scam company will never get my business again. Expedia doesn't lie to you as Priceline did.

I rented a car through Priceline which was for 3 days only. When I went to get the car they told me that Priceline booked it for 4 days which is whatever, so I went and did all the paperwork. I did everything that I had to do with the car in less than a day so I went the next morning to return it and they said that it was gonna be two days that they were gonna charge me. Two days after, I checked my bank account and it said that they took all the four days of my bank account, so when I called them their response was that they were sorry because they couldn't give my money back since they took the money out already and couldn't cancel it. I think it's just ridiculous and I won't be doing business with them again

I tried FOREVER to get through their phone lines but the automated system wouldn't allow me through. I had a simple question before I booked my stuff. So I got on their online chat. I said I had a few questions. As soon as I said I am about to book, they immediately stated, "We understand you have questions before you book your travels, unfortunately our representative are busy talking with customers who have booked their travels and your questions is out of my expertise to answer." ARE YOU KIDDING ME! I have my credit card info already put into the system, I have ONE simple question. ONE! How rude! I was booking through my work since we get a HUGE discount! Rude. Very very rude. And then I asked them who I would talk to for my question. They said no one is able to answer my questions until after I book and then asked me to close the chat window. How rude.

When I needed to change my departure time, I called trip protection insurance. They tried to find reasons not to help modify the departure date or reimburse the new airfare. The new airfare from same airline Alaska is now 3 times more. So I have to buy a new one way ticket from Delta which is half of Alaska airfare to go out. But the Alaska canceled the entire trip, not just departure flight. No refund. Priceline was not helping at all. The lesson is buy directly from airlines, separate one ways, don't use middleman Priceline or waste money on insurance.

I am being barraged with email promotions and the "unsubscribe" button conveniently does not work. Incessant trash. They also over-charged me $15.00 over the walk-in price at a motel. What is with this organization?

I am having a terrible experience with Priceline and I haven't even stayed at the hotel yet, so I don't know if the experience will get worse. After receiving my itinerary with the hotel name, I researched the hotel. The hotel's website lists the room for the same dates for only $9 more. That is not worth the inability to change/cancel the reservation and the inability to research the hotel before booking. Then I read reviews about the hotel which were mixed, but a lot of negative. I emailed Priceline about these frustrations and their response showed no concern for customer satisfaction. They stated that they make no claim of a minimum savings and they considered an overall rating of 6.3 out of 10 to be good. No matter how many stars a hotel is, I do not consider anything less than an 8 to be good. That's 63% satisfaction. On a test, 63% is close to a fail.

I made an on-line reservation for a hotel room for one night in Paris. A few days later, I checked my credit card statement and saw that Priceline had charged my account twice for the same reservation. When contacting Priceline Customer Service, I was told I had not only made the reservation twice, but that I was "aware" of having done so. They are completely ignoring all logic and refuse to cancel the second charge. I have been in continuous contact with them and am getting nowhere. This is my first experience with Priceline, and I kick myself for not checking reviews before using them. RUN AWAY!

Travelodge Virginia Beach - 2802 Atlantic Avenue double booked my room which I booked through Priceline months in advance. Priceline was the least bit helpful only stating they would refund my money. Didn't help me get accommodations, left me stranded. I don't even know if this room was really available in the first place and they're just trying to pocket money hoping I wouldn't show up when it was 11 pm.

Paid Priceline $1100 Airfare - Hotel - Car. The airline canceled our flight (We were NOT notified in advance). Had to spend over 2 1/2 hours to get "courtesy" refund. Poor communication. Lousy attitude. Saved all of $35 compared to Jet Blue!

I had arranged for a hotel reservation at the EL DORADO MOTEL located in Gardena, CA. The PRICELINE details informed that this would be a 2 star motel giving free access to internet and that it was located in a nice area of Los Angeles. This could not be farther from the truth. This motel was a complete dump, the owner a man from East India who was beyond rude and gave me and my travel companion nothing but grief upon our check in. There was no internet access and yet we were charged 11.90 for internet access that was not even approved. I have formally complained to Priceline and they have come back with “Our customer service manager will get back to you". This is not the first time I had this problem with them but it will be my last. DO NOT USE PRICELINE.

The Lightning won in hockey which caused all 3 Garth Brooks shows to be cancelled. I was told by the hotel to call Priceline, because they do make exceptions. The people I spoke with would not credit me for the room even though the hotel would not be out anything because of the Hockey playoffs. I will not ever use Priceline again. I want everyone to know just how bad their customer service is!

After booking at least 300 rooms through Priceline in the past year, I am no longer a customer. The website chose to change my hotel room bid from $70 to $125 without me knowing it. I NEVER bid $125. I immediately called and got the "customer rep" who admitted she was in the Philippines. She could only read script to me about how I was wrong and they were right. She reluctantly sent me to a "supervisor" who mysteriously had the same voice. She also insisted I was wrong. Bottom Line: The Name Your Own Price system will change your bid without you knowing it and there is NO customer service at Priceline, only ladies in the Philippines who will read a script to you that basically says "tough luck."

I was trying to get a room at the same hotel that I used about 10 days before at the price of $85 plus the fees. I put the same offer on the same hotel for the same $85 as before but when my offer was accepted it came to $162 plus the fees. I thought that I put 2 days instead of one but it was $162 for one day. I called Priceline and after explain that there must be a glitch with the system as I would never put anything over $85 for the same room and the same hotel and that was an such an odd number. Why would I put an double offer? After talking to Priceline agent and then supervisor, I was told that there is nothing they can do. I feel this is a fraudulent transaction and I intend to legally fight this charge. It's not only the $$, it's a principle. And I would never again deal with Priceline ever again. This is not right.

I am a customer who is looking for hotel in Hawaii for our family trip. Through the massive web searching, I heard about Priceline which can allow customer to bid for the price they want. So, couple of these days I tried to bid 4-stars resort in certain area with my own price. Something happened today, as I attached the photo taken just before I completed the offer, it's shown $90 of resort fees aside from the price for night and tax. It was very pleasant information, because the hotel I wish to be booked has same amount of resort fee among two 4-stars hotel (Hilton hawaiian Village and Prince hotel) in same area. I was hooked because Hilton was my target hotel. But the result was ridiculous, it was the Price hotel which doesn't have any resort fees unlikely the preview page as the attached photo.

I tried to cancel my reservation 5 mins after making it. I made a mistake and realize the hotel was not as clean as I thought. How can a company not give you time to change your mind. This is something that needs to be tweaked. A customer should have at least 15 mins to change their minds regardless of no refunds policy. This company is worst than mobsters, they get a hundred percent of your cash for nothing. Or they should put it in big letters and make you agree that you will not be able to receive a refund. They took 245 dollars from me for two nights of hotel stay and refused to at least refund the 2nd night. I am adding my request number for my refund request **, reservation is the order number below.

I had booked a flight for the weekend and I could not fly because I had a family emergency. My one year old nephew got diagnosed with leukemia and I had to help my sister take care of the baby. I tried to get a refund for my ticket given the circumstances but Priceline did not want to give me back my money. I would understand if they did not want to give me a refund just because I changed my mind about traveling, but this was a real emergency and they were ** heartless. I work for a hotel and we use Priceline a lot but I did not know how they truly deal with business. I will definitely not be giving good reviews here at my work. Especially because I gave them plenty of time for them to re-sell my ticket. If I were you I would use Expedia - they seem to handle things better.

I am ashamed to admit that I did not consider how the implications would affect me. I explained to them I had to change the dates of the vacation package (Hotel, Flight, and Rental car) that was purchased within the last 24 hours by me. The flight date was 8 days away. I include this for your consideration. This package was bought with a little research for the best price available. It wasn't a trip I could properly prepare for and the urgency of the date came at a tough financial time for my household. But the package had to be bought as soon as possible.

Bid on a hotel. My bid was not accepted so Priceline went ahead and booked it at a much higher rate. The claim their policy now in the fine print terms you agree to online is that they can book it at the last bid price that was accepted. NONSENSE. I think it's reasonable to know the price one is paying BEFORE committing to a purchase. So Priceline can now determine the price you pay!!! The customer does not know the actual price up front. No use trying to talk with someone at Priceline about it - even if you can reach someone - and their customer service is about non existent - the person just rattles off nonsense and refuses to forward the complaint up the line.

I made a trip to China in July 2014 and booked all flights thru Priceline.com. They sent me confirmation e mail for all flight. But my return flight from Beijing to Houston via Air China was not reserved when I arrived at Beijing airport. I called from BJ to the PL customer telephone number. They re-wrote a ticket w/o a seat reserved (I asked around and all flights of 3 airlines -- Korean Air, AA, Japan AL, were fully booked). I had to stayed at airport overnight and paid $254 to Air China for flight change. Fortunately, I got on the flight as the first stand-by in line. PL only agreed to return $254. Would not cover for my time lost and inconvenience.

I booked a hotel with a free cancellation date of tues may 26 up to 6 pm. When I went to cancel the reservation it said I had booked a hotel with a cancellation of tues may 26 noon. I checked the email confirmation and it said noon. At the time I booked I very clearly read the cancellation policy more than once and it said 6 pm. So when I cancelled a window appeared saying I was charged 1 night stay. Policy was changed after I booked. I was charged over $300 cancellation fee.

I called Priceline to cancel a car rental and was told it was impossible to cancel. All other parties for my cancelled trip refunded my deposits. Priceline charged me the whole amount for a 9 day car rental.

My wife and I spent a couple of hours searching for an 8-day car rental specifically so that we could pick up in one city and drop off in another because of our itinerary. Priceline had the better rate so we began completing the web page information. We made sure we entered the different pick up and drop off locations before we submitted the agreement. We immediately reviewed the printed agreement and noticed that it stated that the car would be picked up and returned to the same location. We called Priceline to explain what had happened and asked that it be corrected.

I book a flight from Page to Seattle. Not only Priceline charges $250 penalty fee for change, but also require a penalty for the future booking with the airline. Also the insurance provided when booking is a trick since whatever reason you change your flight it denied unless you are severely injured or your family member died. Super terrible experience using Priceline. Also the customer service I called takes me 35 min waiting online.

I wanted a hotel in Hillsboro Oregon and they booked me in Portland Oregon by the airport. More than 1 hour drive away on the highway. Last week they put me up in Hillsboro. When I pointed this out they admitted that it was excessively far but would still not change to a closer hotel.

I booked a motel reservation through Priceline.com using my credit card. Our stay was planned to be four-days. Following a very long drive, my wife and I checked into the Motel as planned. Our room was clean and neat but way too small for two senior citizens. After a very uncomfortable night, we checked out early the next day. The motel owner was polite and thanked us for our albeit shortened stay.

When I was bidding on Priceline for a room in Newport Ri I was so happy I saved 55 percent at the Newport Marina hotel right on the water.

On May 21 I used Priceline (for the first time) to look for a hotel in Milwaukee for a three night stay. I found a place and was on the last step of the process when I thought it wise to make sure I could cancel. Sure enough, the first line of their cancellation policy clearly stated I could cancel up to June 1st. Great, right? Except when I went to cancel about 12 hours later it turns out they get to keep 1/3 of the total cost of the three might stay, so it cost me $121. They could have stated in the first sentence of the policy "THIS RESERVATION HAS A CANCELLATION FEE" or a statement similar to that. No doubt this carefully worded trick traps a lot of people. I'd bet they make millions off this deliberate deceptive wording. DON'T USE PRICELINE.

I booked my trip in Oct. My reservation had my name spelled wrong so I cancelled the plane reservation and rebooked it with my correct spelling of my name. They were not suppose to cancel my hotel reservation. But when I called to check on my reservation for flight and hotel in March I was told my reservation for my hotel was canceled also so I rebooked it.

I booked a budget rental car through Priceline and when I got there, the price was higher than quoted. Budget Rent A Car and Priceline both used every lame tactic in the book to push me off on each other. Customer service was completely useless and refused to help me resolve the problem. Priceline should not be permitted to sell for the wrong price just to make a sale - no excuses. I will be following up with a formal complaint through the BBB. Unless you're ok with hidden fees, bait and switch and downright unethical practices, do not use Priceline.

5/19 I made my reservations only to find out it wasn't for 4 people who are traveling with me. The hotel was suppose to be a 3.5 star and on everything looking it up was only a 3 star and only a couple dollars cheaper than what I paid. I was fine with that but the fact remains I need a 2-bed room. I had talked to a gentleman last night that had eased my mind, not like today when I called they informed me I was basically stuck with this room. I will never book anything thru Priceline, anything again. I was willing to pay a little more and still book with them in something that met my accommodations needed for this trip but they are very unreasonable today and I guess anytime. I will blast this all over my facebook page and everywhere I go to make sure someone else doesn't end up with the same fate.

My husband made reservations online with Priceline for the Days Inn in Lancaster - he made them months ahead of time. We were going to our grandson's graduation. He had a Confirmation that we printed out. When we got to the hotel they had no record of our reservation. The hotel contacted Priceline and even though we had a confirmation they did not have a reservation. Will never use Priceline again. Another issue when we spoke to Priceline's helpline we could not understand the person. Need to use people who speak English and that we can understand! Lucky for us Days Inn had an extra room!!

Let me start out by saying I am absolutely disgusted with Priceline. I have used the company for years and now they choose to use a deceitful tactic on their website to force you into paying more for travel expenses than you intended. I started by using the "Name your own Price" option to rent a vehicle. My vehicle was stolen and I needed a rental until my insurance company finalized everything. I entered $10 a day as a starting bid. The company did not accept the bid so I increased it to $12.

After making a reservation to attend a funeral my travel plans changed and the funeral was held earlier. I informed the hotel that I intended to check out earlier than I had initially planned. The hotel was unable to amend my reservation, and I was directed to Priceline. Priceline Customer service attempted to send me back to the front desk, and then informed me that they (Priceline) would not allow me to alter the reservation. I called back again to talk to a supervisor at Priceline but was not allowed to talk to. I was further given a ten minute run-around twice and the bottom line from this experience is that I will NOT USE PRICELINE AGAIN.

Made reservation Sunday for Thursday. Had change of plans Monday. Found out terms of agreement gave only 24 hrs to cancel. Was 2 hrs late, but would negotiate. NO. Am out all of my money for a room I'm not using... they profit. What hotel gives you only 24 hrs to cancel? RIP-OFF..

I understand that I was the one who made an error by clicking "submit," but I cannot believe how poorly my situation was handled from a customer service point of view. As a first-time user, I was learning the lay of the land and was not totally prepared/ready. I clicked "submit" before I was really ready to click "submit." Priceline selected a hotel that was literally just inside the parameters of where I wanted to stay (a.k.a relatively far away from the main area), and with all of the fees Priceline charges, it ended up being more per night using Priceline than if I had booked directly though the hotel where I could have chosen to cancel.

Booked a room with Priceline.com for Wingate by Wyndham only to discover that Priceline charged more than the hotel itself! Requested a refund but was refused as the request was beyond the 24 hours allowed by Priceline. Past experience with other similar providers was excellent, good bargain compared to booking directly with hotel. As the whole purpose of Priceline is a lower price compared to direct booking, this seems dishonest to me.

I booked a ticket with Priceline for a European vacation about nine months ago. I used trip insurance because I was about to start a new job and I wasn't sure what the future would bring. When I tried to use the insurance to try to get a refund (even partial) they told me to call the airline. I did, but the airline told me to call Priceline. After all of that, Priceline sent me a form and I never heard back, despite dealing with various people for 12 HOURS. I ate a 800 dollar trip and I WILL NEVER book with these people again. They'll give you a great deal, but if anything goes wrong or you need help, their customer service will be rude, obstinate, and you'll be left holding the bill. Good luck if you try it, but it's not worth the risk to me anymore.

I booked a room and when my email came the dates were different than I had booked. I called Priceline immediately and was told they could not be changed. To cancel it would cost me the one night fee plus additional charges. So, I thought, add the night to the booking and I would just stay longer. Nope, the rate to do that would be more than double the other two nights. Customer service would do nothing. I will never use Priceline again and will warn everyone I know not to do so either. I will post it in my business.

After booking a hotel with Priceline I received an email to book another room at the same hotel for same night at the same price, however, this isn't the case. Buyer beware, this company is full of **. They promise one thing but don't deliver. Save your time and money and use Travelocity or hotels.com. Stay away from this company that won't honor their OWN advertisement.

I booked a hotel through Priceline. I experienced an issue with the accommodations to which the hotel quickly apologized for and offered me a discounted stay per night to compensate me for. Upon checkout the hotel gave me a copy of the credit; however Priceline is dragging their feet on providing me the refund to my Mastercard. I am being told that the refund can take 7 to 10 business days to hit my Mastercard. This is the 10th day and my bank has no sign of a credit to my card.

I booked a hotel through Priceline.com and the day of our trip I pulled up the details and saw a link to click for hotel details. I clicked it so I could see the pictures of the rooms again and noticed that the price per night was now $27 cheaper than what I had booked it for. I called customer service and after a 10 minute wait on hold I was told that even though I saw the cheaper price I was not eligible since he could not see that price on his end. I asked to speak to a supervisor and he said he didn't have one. I asked him if he had a boss and he told me "yes." So, I asked him to speak to that person and he very sarcastically responded that that's not what I had asked for since the title of his boss wasn't "supervisor" but rather a "customer relations representative". So not only was he arguing with me he resorted to being snarky!

I contacted Priceline after noticing my credit card had been used to fraudulently purchase an airline ticket by someone I did not know. I was informed when calling Priceline that the ticket was non-refundable and could only be refunded for the 24-hour window after it was purchased. This is, as stated by Priceline, a broad sweeping company policy for which there are no exceptions.

My wife rented a car from Priceline and they gave her a price and we paid for it thru the site. When my wife got there the Budget Car Rental told her that they can't give her the car for that price cause it cost more a day. So my wife said no and went somewhere else and got a better deal so they still charged her after she called them but my point is there are so many people getting ripped off by these people. Why don't we all get together and open a lawsuit against them so these so call sites with great deals have to pay back everybody's money they stole back. Feel free to contact me at **.

Priceline charged $1122.08. The hotel gave me a receipt and the charge was $902.80. The response was they are calling the hotel to make sure that they don't make mistake giving a receipt so no one sees how they are being charged.

I bid on a hotel room in Halifax with Priceline.com and quickly found out that it was at the Westin Hotel in Halifax. Service was top notch; the room was exactly what I paid for, was very clean, 2 double beds, bathrobe, and very quiet. Would recommend this method of economical travelling: bidding on a hotel room. Thanks Priceline. Will use your services again.