Priceline Reviews

I used Priceline.com to book two hotel rooms in Blagaj, Mostar on August 1, 2019 for three days with check out on August 3, 2019. Priceline used their partner services, Booking.com for the transaction. I entered the address information for "Hotel Blagaj" into the GPS to take me there. I arrived at Hotel Blagaj, and was told by the receptionist they had my reservation and showed me the room. Everything was fine, however, upon checking out, the Hotel said that they did not have a reservation from Priceline and that I was in the wrong hotel. The hotel had the same name, same address same everything. I contacted Priceline immediately, they said they cannot do anything to help as they were not affiliated with the hotel. They could only transfer my phone call to Booking.com. I was transferred.

I made a mistake and booked the hotel room off by a single night. I immediately spoke with an agent after and they refused to adjust the stay or cancel due to their non-refundable policy. People make mistakes especially when booking off your phone. I had immediately called back in. During this call they claimed that they called the hotel and spoke to a Maude and that the hotel would not change the stay was the reason. I spoke with Maude right after and they never spoke with ‘Sky’ from Priceline. The hotel actually worked with me to change the hotel night and were extremely helpful. Priceline’s customer service is untruthful and their policies are ridiculous that 5 minutes after making a reservation you can’t make a change. Just scummy business practices and procedures all around by Priceline. Do not recommend ever using.

I booked a hotel with Priceline.com and on their app they have the same hotel at a cheaper rate!! I called and spoke with Summer #** (that’s the number she gave me) senior representative. I told her I pulled it up on my phone the room rate for $94 a night.. She told me she couldn’t find that rate, so then I got my wife’s phone and looked it up and there it was for $94 a night!! What a joke this guarantee is, they don’t honor it. They try to avoid it. I have screenshots. This is so annoying!!!

Good morning. Yesterday I was online looking for a hotel stay in the Sandusky area. Found a deal for Great Wolf Lodge, noticed it said free cancellation on the booking. I booked the trip then realised within a minutes time that it was in US funds not Canadian so I cancelled the booking. Then they proceeded to email me to tell me they would be billing me 227 US for cancelling even though it states there is free cancellation on the booking I literally cancelled within a minute.

I made a hotel reservation through Priceline and once we arrived at the hotel we determined it was too gross to stay. I called Priceline and they said that as long as the hotel manager approved the refund, we would be refunded. The manager replied his approval to Priceline so we checked out. However, I was still charged and Priceline declined to give me a refund. Therefore, I was forced to file a dispute with credit card company. After several weeks, my credit card company said Priceline would not budge and that I would need to deal directly with Priceline. I called Priceline back and they said that once I did a credit card dispute, they would no longer deal directly with me. So I am out almost $1,000 even though I followed Priceline's directions to receive the refund. DO NOT USE PRICELINE. THEY ARE LIARS.

Booked one motel because Priceline said they had a pool. Found out there was no pool 1 hour before check-in. Motel was gracious enough to cancel with no penalty. Booked a different motel with Priceline, with no advance notice, and had to pay much more. Nice motel. The desk clerk took my credit card info. Checked my credit card info today and have two charges pending, one from motel, one from Priceline. I understand the motel should drop off, just that some places put a hold on your money to make sure there is enough there. The problem is, the motel charge is $157.50, and Priceline is $183.91. That is what Priceline told me, but I thought that Priceline was supposed to be where you got a better price. Really, $25+ more? After many hours online and on the phone, I find out it is what it is. Never Again.

I purchased a hotel for 4 nights and the hotel was fine met my expectations. Paid $365 on Priceline after a $20 coupon I used. So today I checkout they ask if I'll like a printed receipt, I say yes. When I get to the car the total price with taxes was $275. So how did I get charged $90 more, would of been $110 had I not used a promo code. I contacted Priceline through chat right away. This is her response. "I checked here And the rate you mentioned is what we paid the hotel for. The front desk made a mistake and SHOWED you the rate that we negotiated directly with them for this reservation. The rate you saw is not available to the general public so you would not be able to book it."

Booked a pet friendly room with two queen beds three weeks ahead of travel time. My credit card was charged three days later. Got to the hotel this weekend and a room with two queen beds was not available. Was offered a room with a king bed which would not work for three people. Sent to a less expensive, sister hotel that had two queen beds available, but not pet friendly. Was told by the first hotel that our stay would be comped for the inconvenience. Did not remember until later that evening that I had already been charged by Priceline on my credit card. Brought this to the attention of both hotels and was told I would need to contact Priceline to get reimbursed. Contacted Priceline, gave them the above details and was initially told the credit card charge would stay because we were given a comparable room- even though it was not pet friendly and it was less expensive.

They had "24 hour free cancellation" next to the room I booked, but it was then changed in the contract to 7 day cancellation. When I tried to cancel they would not acknowledge that there was a discrepancy. It was very misleading.

Do not use Priceline, call the airlines to get your reservation. My flight got cancelled and Priceline canceled my flight on the one given to me the next day. My flight got canceled because of weather night before. Delta put me on the next morning flight, I go to check in and Priceline had canceled my seat. DO NOT USE PRICELINE!!!!

Ordered airline ticket Priceline. Got OOPS page. Stated to try again later. Called airline to cancel. To place order again got cost at $330.00. Confirmation 2 hours later. Will not refund $700.plus. Priceline a rip off. Never again...

Booked a room based on Priceline recommendation as the BEST deal. Scrolled down after paying.... Paid 20.00 more for a better deal. Went to cancel the first one and buy the second. They charged me for a full night on the first booking! 91.00! For switching hotels online in 2 MINUTES!!!! For a trip the next day! Never again! 2 MINUTES my deal had 2 pools and a shuttle service for 20 more. Theirs did not. It was not express or pay what you want or whatever this BS advertising ploy is. Just a regular transaction and I got beat for 91.00! They just lost who would have been traveling every month for the next four years and using their service. They are crooks!

I have been a customer with Priceline for quite some years booking all of my Travel needs with them. All these while, there were no issues but when you had the first ever issue, they are not willing to take care of it. Even at the mention of the loyal customer and quoting that if they can't fix the issue, that will be last time I do business with them, they are like "Thank You". Very bad customer Service and they are not customer obsessed as like other Businesses. They in fact ruined one of my trip because of this and they chose not to fix it even when it was urgent. Will never go back to Priceline ever again for anything. I would give -ve star rating if it was an option.

I'm writing this review after my second "bait & switch" reservation issue, as well as two additional issues I will detail below starting with the most recent. 8/15/19 - I booked what was advertised as 2 double beds oceanview pet-friendly room at $241/night at the Comfort Inn South in Nags Head, NC and when I received my email confirmation I noticed it did not say anything about oceanview or pet-friendly. I called the hotel to confirm the room type booked. They informed me it was 2 double beds streetview and not pet-friendly, without me even telling them what I expected. I told Jennifer (asst manager) the situation and she said I would have to contact Priceline. After two attempts at the chat, one of which the Priceline rep told me the hotel was not pet friendly and I should have seen that on the contact page I was given, I requested the phone number to call to handle this situation.

I booked my flight through Priceline. Circumstances came up. I asked to change my flight due to a court date. Just for three days longer. I was willing to pay more money. But they would not help me. Said ticket cannot be changed. I always use them and travel 8 times a year. Now I will use Expedia or Travelocity.

I was supposed to stay at the Courtyard by Marriott hotel on Saturday. When I arrived they said that it was booked for Friday. They proceeded to tell me that I had to contact Priceline to get a refund. I contacted them and they said the GM of the hotel was not on scene, but that they will contact him on Monday and they will call me back with the verdict. Of course to call, so today I had to call them and they contact the GM of the hotel and he dined the request because I was no show, yeah you think??!! I spoke to the GM of the hotel and he stated that it was a third party which means Priceline is on the hook for the money. I have been a loyal customer for many years especially booking trips for my Chief and my Police Honor Guard and this is how this company takes advantage. I will never use this company again I will stick to Hotel.com or Expedia for future department trips and law enforcement funerals. This is very disappointing to me.

Overcharged as I had to pay twice. Once to Priceline, once to the USA hotel on arrival. Despite 3 weeks of calling, no refund was given. Had to contact debit card company back in UK to recover the $536.00. I would never use them again.

Made a reservation and selected the option to cancel. Once it was booked. The option to cancel didn't show up. Tried to change reservation within a few days and could not make any changes. Terrible experience. Be aware of making reservations through Priceline. This was my first and last time using. So disappointed at how deceptive their practices are. I would file a lawsuit, but it's not worth my time.

I booked a hotel reservation through Priceline and paid the extra for the cancellation insurance. We got to the hotel that night, to find the hotel was extremely run down and right out disgusting. Our room was so dirty that my kids didn't want to sit their stuffed animals down on the furniture, or even use the bathroom. The ceiling had water damage in multiple spots in our room, and was peeling and falling apart. I even took pictures because we were in such disgust. We talked to the front desk, and the girl was extremely sweet, and said she'd cancel our reservation and that we shouldn't have any issues with getting a refund.

171-394-164-38. I may take down this post. But not today. I Purchased a ticket from Air China thru Priceline for July 5th travel. Wanted to spend my birthday in Thailand. Had a heart issue which landed me in the hospital. Dr.'s orders.. no flights or long sitting travel. Got all the required paperwork in to Priceline in time to cancel my trip. E.g. (Dr.'s note, medical excuse, birth certificates for all parties, marriage cert for proof of marriage for spouse) which is ridiculous because what if I chose to travel with friends. Anyway, Priceline does this to make it as difficult as possible for you, but I got it all in time. They couldn’t accept attachments, continuously disconnected calls, couldn’t hear, couldn’t receive faxes. THEY ARE THE WORST. After finally getting it in to Priceline, a rep told me that it shouldn’t be long for refund, to call back over weekend. That was 7/3/19. It’s now 8/12/19. Still no refund. Priceline owes me $2,796.86 and $1116.00 for my husband.

I booked a room, several weeks in advance. I unexpectedly had to cancel three days before the reservation. The cancellation fee was more than the cost of the room!!! I will never use Priceline again!!

We made an Express Deal for a 4 star hotel in Manhattan. They sent us to The Manhattan Club. We arrived there ten minutes later. They offered us a room. It stunk, smelling of mold, cigarettes and air freshener. We started to have sinus trouble immediately. We gathered our luggage, asked to cancel the reservation. It was 10pm. The man behind the desk offered us two other rooms with the identical cocktail of toxic aromas. We kept getting sicker. Within an hour of arriving we asked them, to please cancel our reservation. The hotel told us they would, but it was up to Priceline. We made three calls to Priceline customer service. They supposedly called the hotel, and the hotel refused to approve giving us our money back. So, they kept it. We called the hotel ourselves. They refused to give us our money back. It was awful! There is no way this was the four star hotel we were promised.

My husband and I booked a trip to New Orleans through Priceline for our honeymoon. We were not privy to the fact the hotel was under construction when we booked. When we got there we were in a conjoining room with people we do not know and they were physically fighting all night. The next day the "Manager" came up and apologized but said they had to move us floors due to the renovations and the whole 2nd floor not going to have any electricity. He did said they would refund us some for the inconvenience. We asked how that would work due to us booking through Priceline and he stated they would reimburse them and they would reimburse us.

Tried to cancel hotel reservation and was told I could not cancel or get refund. My reservation is three weeks away so I not sure why room couldn’t be cancel. Sale reps are rude. I definitely will not use Priceline app again.

We used Priceline to book a hotel room in San Diego. The room had bed bugs! The hotel had no other rooms available and we were left with no place to stay and Priceline would not help us find another room. The hotel said we had to get our refund from Priceline. Priceline said we had to get our refund from the hotel. We are out $140 and still fighting to get our money back.

I purchased a package deal, hotel and flight, to Orlando for our summer family vacation. The prices seemed reasonable and there were many options. After I hit purchase, I received a message on the screen to pick another hotel/package because the selected hotel was no longer available. This happened 3 times. I chatted with a customer service representation who said that it happens occasionally and the site doesn't reflect timely the availability of a hotel. In the meantime, I found out I was charged all 3 times by priceline even though I didn't receive a confirmation or itinerary. The largest charges of $1,900 for United Airlines flights didn't reverse. Priceline said it would take 5 business days to get my money back. This happened on a weekend, when I needed to travel on Monday and I could no longer travel because of the hold on my money. Worst purchasing experience ever!

My wife book a vehicle for a trip to NY from MI. After confirming the order she seen that the dates were switched on to the Friday. Tried to call and even pay the difference for the extra day she needed. They refused to change the date of the pick up and refunded our money, but not after charging us $22 for a cancellation fee when the site clearly states free cancellation. When we asked to speak with a manager the customer service rep lowered his voice and came back with a new name. Never again will I use this site to rent anything. I would rather walk to NY than use Priceline. Thanks for nothing.

I was searching for a room for 4 people, clearly selected 2 adults and 2 kids (1 and 13 years) when I started my search. I booked the very last available room for my family, and received some minutes later a confirmation email: Room for 2 adults. That's it. No kids mentioned anywhere. I called the hotel to confirm the room size, but they told me the room only fits 2 people. Then I called Priceline, wanted to have a refund for their wrong booking, caused by a glitch in their own system, but I was told my booking is not refundable. Did they lose their minds?

This was the first time using Priceline and I must say it will be the last. I booked a hotel room for a one night stay in Bloomington, Indiana. When I arrived I was in shock. The room smelled of cigarette smoke and I saw what appeared to be bed bugs on the pillows. Keep in mind this was suppose to be a smoke free room. I asked for another room and it had the same results but I didn't see any bed bugs. I immediately went back to the office and wanted a refund and of course I didn't stay. The office would not give me a refund since the booking was through Priceline. I have tried contacting Priceline via their listed phone number but do get an answer. I would never use Priceline again.

I purchased a hotel with trip insurance for one of our port calls. The port call was changed due to our ship's operations and I contacted this company over 48 hours in advance (as soon as I found out). Being out to sea, I do not have access to my phone or personal email. They dragged their feet in responding and took over a day to respond. They said I did not have trip insurance and the reservation could not be canceled. I provided them proof. When I was able to get cellular service again, I called the hotel on the 2nd day of the scheduled reservation. They said they would be fine with refunding my money, but they needed Priceline to authorize them to since they had my credit card information.

I booked a flight in June/19 for a flight from PSP to YVR on Dec 10/19. Today I received a flight change notice from Priceline that flight was changed to 1:45 pm from 8:00 am therefore making it impossible to make further connections in YVR. You could have informed me to pick another flight which I had to do myself by contacting Alaska Airlines. After numerous calls you informed me that my name on my ticket was Mulligan, Mulligan, Mulligan therefore customs etc would not let me fly as name did not match my passport.

When you rent cars through Priceline they neglect to give you necessary information and take zero responsibility for dealing with companies they know are shady. Steer clear of them and Sixt Auto Rental.

Do not rent a car from Priceline.com. They overcharge and will not give you a refund. I used Priceline.com to rent a car from Denver Airport 07/25/19 to 07/29/19 and they charged me for 5 days at $64.00 per day from Fox rent a car. When I picked up my car they only charged me for 4 days rental (which is correct 07/25 to 07/29 is 4 days) at a rate of $55.37 per day. So I could have rented the same car from Fox for a lower rate than Priceline and be charged for the correct # of days. Upon calling Priceline they would not refund the overcharge and I had to call 4 times. They would put me on hold and then hang up on me. I finally asked for a Manager and they would only let me talk to a Senior Associate. That person would not agree to my refund. DO NOT USE PRICELINE.COM FOR YOUR TRAVEL. I will never use them again. You have been warned but looking at their 1 star reviews this has happened to others before me.

My husband and I live in the UK and planned a visit home to the USA this summer. When we arrived to pick up our car rental, we were told that they were unable to honor our Priceline travel voucher as we did not have a foreign driver's license - apparently the rate was only available for European drivers but this was not communicated to us in any way. We ended up renting a car from a separate agency. When we called customer service at Priceline the next day to get a refund, they refused because we didn't "call on the day it happened". This is absolutely unacceptable and bad business practice. We are out $1000. Priceline, you have lost two customers and we will share with anyone who will listen to avoid your sham of a company! Awful customer service, the worst.

I am very disappointed with Priceline website for hotel reservation since it deceived me today when I booked a hotel room through them. The room post says flexible cancellation and did not make it clear it is not free cancellation. After 8 hours of the reservation, I called the customer service of Priceline to cancel the reservation and I was expected to cancel for free, I surprised by telling me I should pay the first night fees to cancel this reservation. I asked them reduced the number of nights, they refused as well.

I have booked several trips through them. Last trip they would not refund me on my car rental after calling and telling them there was a 4 hour wait at the airport, so I did not get car. I booked another vacation with insurance. I was told I would not be able to cancel flight, car and was told that since I bought a cruise they would take 70% of what I paid months out. WTH! I have insurance. I will never use them again and Yes Expedia is less.

I used Priceline's website for a hotel reservations. When I put all the information in such as dates and so on I got prices and hotel deals for a lot of different places but none for the date I put in. I made the reservation and it was for the date I made the reservation not the date I wanted. I feel like it was a bait and switch. And when I call to correct the issue they were rude, hung up on me once. And still was unable to get a refund. I would never use Priceline for any travel in the future.

Highly suggest you do not use Priceline.com. They will only guarantee their rooms for 2 adults, even if you're a single parent with two teenagers. Twice now I've booked with them stating I am one adult, a 12 year old, and a 13 year old, and twice they have put me in a room with one bed. They've gone so far as to tell me that I didn't use the site correctly. Fool me once, shame on you. Fool me twice, shame on me. And that's all I need. Bye, Priceline.

Today, I learned that Priceline doesn't actually vet the companies it connects you with. I got a rental car that charged me almost $500 above the Priceline quote through hidden fees and a scratch that was on the car when we first got it. When I got home and looked them up, it turns out they have class action lawsuits against them, which Priceline should have known. I asked Priceline about this and they basically said they have no responsibility for the companies they work with. Maybe not, but I see no reason to use them if they're just going to hook me up with scammy services.

When booking online I requested to pick up in Hendersonville Tennessee and return at the airport when I flew out. I've booked on other sites and when a request was not available I was notified in some way. I went to the location that I had requested to pick my vehicle up and realized that I had no reservation there. When I tried to call I was sent straight to the company that is renting me the car not to Priceline and unfortunately there was nothing they could do with my reservation since it was booked through a third party. I was able to use chat to speak with a representative named Dan. He was quite rude and extremely unhelpful while blaming me for the misunderstanding and doing absolutely nothing to help. Traveling with two small children by myself and having to find a way to the airport was a headache and cost me more time and money. I DO NOT recommended using Priceline!

Trip number **. I booked a 4 night stay at Novotel Cardiff, Wales. I've stayed at the same Hotel perhaps 10 times before, no problems. Booked with Priceline and their rates, as I found out DO NOT INCLUDE BREAKFAST. The price might seem lower but ended up spending over £80.00 for 4 days breakfast EXTRA. DON'T BOOK WITH PRICELINE! Just try to make a complaint - You will get nowhere! They have it all sown up in legal jargon - AFTER you fall for their price.

Paid for 5 days at the Viking hotel Myrtle beach SC through Priceline.com. Got here. Had to pay another 77.00 plus. Called Priceline.com. Was no help. Will never book here again. Disappointed and they cheated me out of 77.00.

I have done lots of business with Priceline. No problems until now, we are done doing business for the rest of my life. I went to cancel my economy rental car, because my travel plans changed. It's $126.11. I went to cancel all kinds of phone calls. End result this is our policy. Ok fine you win the battle, I win the war. I am shocked at how many people they have complaints from. I will book with the car rental company or hotels directly myself from now on. I did not use the service but got charged anyways. Really a terrible way to do business. My sympathies to everyone who has had the same problems.

You just duped me out of $223.22 and I didn't stay at any of the 2 hotels. I show you proof of the withdrawals for Priceline and you still decline to give me a refund. The woman I chat with on your site the same day and she said I was getting a refund of $100.40 because she says Priceline keeps $10 of it. We were heading to Florida with our pet cats. We stopped at McDonough (worse town ever) to spend the night. I booked 1 hotel and went in to check in and he said at the front desk, "We don't accept pets at the Comfort Suites."

Priceline will not honor their low price guarantee. I called the number provided, I was disconnected three times. The last and final time I spoke with a Supervisor who told me he could not see any lower rates and therefore there was no low price guarantee to offer me. I requested an email to send the screen shots (proof) of the Rental offers that were in fact 20$ less than what I paid. No answer was provided. I feel like it is a scam and the agents were laughing and kept putting me on hold, and then disconnecting after several minutes of being on hold. The lower prices were in fact found on the app as well as on the full website. The offers were the same exact itinerary, same rental company, same times, same location. Yet the agents kept telling me they couldn’t see it or they needed to confirm.

I rented a car in Paris through Priceline at Budget Rent a Car for three days: $123 plus I agreed to $11/day for insurance. The car worked fine:

I booked a hotel thru Priceline. At check out of the booking. I was not informed that Parking at the hotel was 15.00 dollars per day. The free breakfast that was included with the room. Also they billed my credit prior to my check in. The booking was a pay at the hotel booking. Also the rooms we booked at the time of booking on Priceline confirmed free breakfast for the entire stay. No prior information on the fact that we had to pay for parking. We arrived at the hotel. The hotel manager informed us that the Parking and free breakfast were not part of the booking. I spoke with Priceline. They did not in any way try to resolve the issue. This is fraud and deceptive at the least.

Horrible experience!! We were booking a trip to Pigeon Forge, TN through Priceline.com. We tried three times to book three different room. Each one took my card information. After charging me for the room it would say, "no rooms available." Finally the fourth time we got a room. They hit my bank account for $1600 extra. For the rooms that were no longer available. It took me over 3 hours and talking to 9 people to get my money back!! Will never use Priceline again!!!!

The fact they offer a 24 hour free cancellation fee is so unfair with the fact that once you click it to buy with your debit card they will refund the total money within 10 to 15 days. So if you decide to cancel the reservation/purchased you won't be able to use your money/book again until they make the refund and takes that long. So not going to get a ticket with them anymore, ever again, I feel they stole my money, even when I purchased the insurance this was a ripoff.

Paid for a car rental. Went to go pick up the car rental, but found out Alamo required me to have a credit card, which I don’t have. Called Priceline and they told me the only solution is to cancel the car rental and that I’ll be refunded. I got MOST of my refund a few days later. I called to ask why I wasn’t refunded fully and they said it’s for a service fee. A $73 fee for a rental I couldn’t even get. If I had known when I was paying through Priceline that I needed a credit card when I go to pick up the rental, I wouldn’t have paid. Now Priceline says it’s their BS cancellation fee. I have to pay a fee for the inconvenience they caused me. Funny thing is that my relative was able to get the car rental directly from Alamo for a cheaper price than Priceline. Never going to deal with this company again.

In June I was researching hotels near the airport in Lisbon Portugal to use for a long layover. I used Priceline as my resource and it ended up that I let them choose my hotel to get a better price. We ended up with the Holiday Inn Express near the Lisbon airport which was very good. Apparently Priceline made the reservation at 2 hotels and I was charged for that second hotel as well. Long story short, the charge has been reversed on my credit card but I was furious nevertheless. I will never take a chance on Priceline.com again – ever. I will make my own reservations directly to a hotel.

Booked online for a hotel stay. Was charged $551.55. The hotel gave us a receipt at checkout for $512.80. "Meg" from Priceline refuses to refund us the $38.75 difference. Claims the guarantee is online only. Scam and stay far, far away. We stayed at a hotel from Booking.com and there is a discrepancy of the local taxes. Booking.com refunded it immediately AND is offering to refund us our pkg fee! Go with Booking.com - they ROCK! Priceline is taking advantage of people!!

I booked a Hotel online in Canada on Priceline Canada and the quote came back as $$$ CAD. Booked a Canadian Hotel with a Canadian Address using a Canadian credit card and it charged me US Dollars on my credit card. Quote clearly showed price in CAD (Canadian Dollars). Last time I will ever use Priceline. Customer service was terrible. Wasted another 30 minutes on the phone.

We are going to Anaheim to Disney in August 2019. Purchased hotel for $750, now $603 and they will not refund difference. Last time booking with them. Customer service was RUDE. Not because I did not get my way, but because she acted like she did not want to be bothered. Not my fault you have a customer service position and you are not a morning person.

I had booked through Priceline. Which I have had done so many times before and never had a bad experience. But this time around I booked a one night stay in Atlanta. When I got to my hotel it was completely under renovations. Pool was no access. Nor was fitness. Fine. Sure. Then get to our room no cable tv and wifi that keeps kicking you off. Had Priceline let me know then I would have been okay. How can you allow us to book this hotel when half the amenities weren’t able to be used. Nor allowing us to know the renovations being made. I called customer service. And kept getting disconnected. I even used my $30 off coupon on this hotel and can’t even get that back. They said they can only give me 20% for my ordeal. Was on the phone for an hour plus the endless amount of time through their chat rooms. Never again.

I accidentally double booked via Priceline. Priceline reached out to the hotel several times without being able to get through to the direct location. I called guest services who confirmed that they too were unable to get in touch with the location directly to confirm cancellation and refund, she filed a complaint on my behalf on recommendation from her supervisor. She ensured me that guest relations would offer a full refund. ((Recorded phone call.)) The next morning I drove over to the hotel and was told by Chaundra that their phones were down and Windstream "should" have them up by Sunday night. She advised me to call on Monday and have Rosalie cancel the charge and she would make sure that they did (recorded interaction)).

My work credit card was illegally used to book a reservation. I opened the email to "view more details" and it "confirmed" my reservation. I called Priceline because the chat service "Chael" had zero response, 15min with no response and it closed out. I don't even have an account with them and it the type of card should have flagged them for being used. They were not only unhelpful but rude. The person who answered "I do not care that your card was stolen that is the bank's issue and it is a valid booking because it was confirmed." How is it valid if you knew my card was fraudulently used? They refused to try and cancel the reservation.

I book a car on Priceline.com and the booking "cannot be confirmed". After 3 days it is still not confirmed via their partner rentalcars.com and I want it canceled. They cannot cancel it or confirm it, I am stuck in the middle and I need to wait to receive an email which I did 3 times without an email. Spoke with a supervisor, nothing more happened except they escalated my request and I will receive news in 3-5 business days.

I booked a few rooms through Priceline for the Quality Inn in Beloit Wisconsin. Well the hotel management was very rude and belittle us and wouldn't let us stay in our rooms. I have been calling Priceline for 2 weeks now and no one can seem to do anything. Every time I call it's a foreigner on the phone and I have to explain the situation to all 30 people they keep transferring me to. When they started they are note taking. It's garbage and a scam. I lost 350$ because of this terrible company.

I recently rented a vehicle at Anchorage, AK from Dollar via Priceline. The confirmation shows the rental cost, taxes and fees. The price was the lowest among competitors. The final bill from Dollar, however, shows taxes and fees that were $30.57 higher (I'm not including an legitimate extra charge). When I called Priceline, they told me to call Dollar. I did not, because I knew exactly what Dollar would have said: "Call Priceline." I don't mind paying legitimate taxes and fees, but 1) Priceline's quote should have been more accurate, and 2) their rep should also have been more helpful in explaining the discrepancy instead of simply kicking the ball to Dollar. Otherwise, how can people trust their quote in comparison with their competitors' quotes?

I booked a reservation on Priceline for the Ocean Coast Hotel in Fernandina Beach. Nowhere on our reservation was the word mandatory fee. I called Priceline after the altercation at the hotel, and they do have a contract that states mandatory fee, and they even have a contract that has an asterisk under summary charges stating that there is a mandatory fee. However our contract had no mandatory fee listed. Our contract also said breakfast was included. Priceline admits breakfast was included. When we got to the hotel we were imposed with a mandatory fee, and as part of that fee there was a breakfast fee. We felt totally abused, and complained.

Where did my money go when the hotel was not actually confirmed booking success? I booked 3 hotel rooms via Priceline website and received a booking confirmation from Priceline. My credit card was charged for 3 rooms. Each room was assigned to a specific name. This booking happened 2 months in advance. Two weeks ago when I arrived at the hotel, they were unable to locate my reservation under my name at all. After 15 mins the hotel found that two rooms were booked under my nephew's name and no third room booked which is weird. The hotel said room 3 was rejected due to a credit card issue. I showed my credit card transaction charges to the hotel. It happened that the credit card that was used for booking with the hotel was not my credit card. It must be Priceline's.

I was excited about a trip to NYC. I quickly compared bundled prices (flight + hotel) on 3 sites and used Priceline. On the screen, it said: You can cancel within 24 hours. I believed it and made the reservations. I received the itinerary only to discover that my written "proof" said non-refundable, no changes!! I spent 3 hours the first day + 1.25 hours the next day dealing with other issues.

Priceline is a big scam. I was unable to keep my reservation due to a family emergency and they would not refund me my money back. I use to trust Priceline with all of my vacation needs and now I will never book with them again. They have forced me to take a vacation and leave my family behind ridiculous.

I used Priceline to book at hotel and I can guarantee that I will NEVER in my life use this company again. The agents do not know what they are doing. We spoke to a supervisor by the name of “Mary” who was also rude. I’m still waiting to get my refund from them for a hotel that I DID NOT even stay at. Overall a HORRIBLE company.

I used Priceline through my work affiliates page to book a one-night getaway with the wife but will never use them again. Once I arrived at the hotel, the hotel staff had no information about me nor the room that I had reserved two weeks prior to our stay. The hotel staff was doing their best but could not find me in their records. I had the confirmation numbers in hand that I had printed, just for this type of instance, which gave a number for me to call (Priceline). After sitting on hold for 20 minutes, a customer service representative came on and I explained my not so great situation. She then placed me on hold to call the hotel staff in front of me.

I booked my trip to Memphis and Nashville in early July. When I arrived to the Holiday Inn Downtown Memphis at 6:30 PM Sunday night I discovered the hotel had been closed since 6/26 due to an electrical fire. No one contacted me. I called Priceline and was told they would help me find another hotel. Thirty minutes passed and no call back. I called Priceline and got the run around before I was finally told they could not help me. I had to find my own hotel at 8PM Sunday night.

Booked the reservation at the Hilton Niagara Falls View. The hotel was under renovation and has been for the last 5 months. This is per the hotel. The fitness center was not open due to renovation. They did extend the use of one of the other hotels' fitness center, but it was extremely crowded! They did not honor the room with the street view, they stuck me in a corner on the 11th floor! They said that they did not have any other rooms available.

Am in a current dispute with Priceline.com. I booked a Hopper flight yesterday (7/17/19) from Bali to Singapore for my partner and I. We printed the flight info (flight was Scoot airlines) and quickly realized that there was a conflict with my finally connecting flight back to Los Angeles. I immediately went back to the website to cancel... within ONE HOUR of the booking... as Priceline policy states - FREE cancellation within 24 hours for bookings. Clearly I am within my consumer right and following their policy to fall within their ‘promise’.

Priceline turned out to be a complete waste of my money because the room I blind booked to save money ended up costing more than if I had booked it directly. Do not use this service! They tacked on $80 to a room that was listed at $170. I immediately contacted customer service on the phone and online chats and they refused to cancel my reservation, offered no apologies, were rude, and did not do anything to correct the situation. I will never do business with this company again. VERY DISAPPOINTING.

Very awful customer service. Sakti was not very helpful. Our hotel need a credit card number. Asked him nicely but he answers very rude. I don't know why he works as a customer service representative if he has this attitude towards a customer. Priceline should look for someone who has the patience and would love to serve other people.

So, today I booked using the express deals. However, I didn't realize how limited you are. You're taken directly to the payment page, they don't ask how many will be in the room. I made a request for ADA/roll-in shower, was told there wasn't one available. As well at the fact that it's a family vacation so making sure it's a double room is important to have that information beforehand. However, you can't even gain that information until after you book per their terms and conditions. Again you don't unless you go directly to the terms and conditions first.

I recently booked a car rental with Priceline at Newark Airport for $522 at National Rentals. Two days later, I checked online and found that CarRentals.com was offering the same exact car at Advantage Rental for $70 less. I called Priceline and they won't price match because it is a different rental company. I won't be dealing with Priceline in the future.

I purchased an airline ticket to fly overseas through Priceline using Qatar Airlines. On the day of the flight I was required to postpone my ticket so I call Priceline to make changes and they tell me to contact Qatar for changes and then after being on hold for over an hour I get hold of somebody at Qatar Airlines and I am told they cannot make any changes to the reservation as the actual sale was made by Priceline so I need to contact them, so I call Priceline again and they tell me the same.

I am a true blue believer in reviews, I trusted that Priceline would back the Hotel booked through them. Not so! My bathroom was flooded by the upper floors BR, ruining all my personal belongings. I was then moved to an attic room where the fuel oil smell from the Hotels AC Unit was infecting my room to which I countdown not be moved & I chose an early check out! Neither Priceline or Club Quarters was sympathetic to my situation, no refund, no kindness shown. The customer service girl at PL was very kind assuring me of a follow up... None. Hotel assured me of a follow up....None! Thank God for American Express! Do not trust that PL will back you up. Extremely disappointed!!

We googled an area for car rentals near our hotel and Priceline came up first. The cost was a bit high but in their defense there was a large event nearby. We made reservations and discovered within a few minutes of confirmation, they had taken us to another location 1hr 50min south of our hotel to pick up the car! Not even close to the area we kept putting in! Our fault for blinding trusting them to get us a Hertz rental! We went back to Priceline website and found rentals much closer for same dates & $$. The only way to communicate was through an online chat which politely told us to call Hertz and disconnected the chat! They wouldn't help at all. Hertz get 5 stars for spending an hour on the phone with us trying to change the reservation and finally cancelling it altogether. We'd take a cab before giving this poor company $1! We have used other travel sites successfully and happily in the past. Priceline NEVER AGAIN.

In Sydney, I booked Harbour Bridge view room, but at hotel, the hotel told me I booked a cheaper room and I need to pay 40 dollars per night to upgrade. Priceline is a ** company full of liars. Priceline said it was a mistake, but they are not going to refund me anything. Be aware of this company.

Several days ago, we purchased 2 travel packages both including flight, hotel, rental car from Priceline so we can attend a conference with a group from other cities. Priceline gave us two airline tickets, one hotel reservation instead of 2 and one rental car instead of 2. When I called Priceline about this, I was told that although we paid for two packages, they assigned us only one trip number since we booked the 2 packages at the same time instead of two separate times and that there is nothing that they could do nor would do about it.

I called Priceline Customer Service regarding an issue with my hotel reservation. The representative put me on hold to look into the matter and put me on hold for 35 minutes and I kept asking "are you still there" but there was no response. I still waited and waited but there was no response. I hung up finally. I went to complete the survey on her and guess what - I click the link and it says survey is already completed!!!! I am shocked. I will report this to Better Business Bureau. How did the employee manage to complete the survey? It is shocking!

I seldom write reviews but Priceline needs to be investigated for its unscrupulous business practices. In a nutshell, I prepaid for a car rental--nearly $1800 in advance. I did not purchase the optional protection because I was certain that I would in fact rent the car. When we got to the car rental agent (National), the clerk told us that he would not give us the car we had paid for because we did not present an international driver's license. This requirement is not posted on the Priceline confirmation sheet. The sheet indicates that an international license OR passport might be required--so we had the passport and our own valid licenses.

I will NEVER book a hotel through Priceline again! When I attempted to check in to the hotel, the hotel stated that Priceline never paid them and that I owed them money for the two nights. They explained this happens a lot, and that I would not be charged twice. So I paid the fee at the hotel for the two nights. I then went to look at my credit card statement, and Priceline in fact did charge my credit card. When I called Priceline, they told me it was not their fault, and that it was the hotel's fault. So they could not refund the money. Also, the fee the hotel was charging me was less than what Priceline was offering. Priceline states they will give you the lowest rate, so when I asked if they would refund me the difference they said they would not. So much for offering the lowest prices.

I booked a hotel room and prepaid through Priceline. The hotel then charged me again, at a lower rate. I called Priceline and they arranged a refund of the hotel charge but refused to adjust the cost to the lower rate. We travel 6-10x per year, but will not be using Priceline again.

I prepaid car rental for one-way trip. Priceline subcontracted to Rentalcars.com. On Priceline website and on emails from subcontractor "total cost" of rental that I was shown never reflected the one-way drop off fee. Total cost I was shown was $259. The charge was buried in a narrative on another page, in the middle of many items, but even then not clear: "the fee for this service is $604.40." This service is not specified. Previous paragraph says a one-way fee may be charged. Dollar charged me the $604.40 for one-way drop-off fee. Had I known about that amount I would not have booked. Chase credit card supported the misleading marketing, saying car rental company, in this case, Dollar, not at fault. Refused to see that Dollar benefited from misleading marketing. Hung up on me.

I had to cancel my car rental because there was a change in my travel schedule. I cancelled over a month prior to the scheduled date. Priceline's affiliated "Allianz Global Assistance" refused to reimburse me my insurance premium that I paid for my car rental insurance. They claim since I did not cancel within 10 days of purchasing the policy, I cannot get a refund. So now I have an insurance policy on a car rental that I will not have. How does this make sense? Good luck speaking to anyone at Priceline. Their automated system will run you in loops and hang up on you, so you are left with online chatting. I feel like I paid $81 to never go through Priceline or its affiliates again.

I purchased 2 Airline tickets through Priceline. They charged my credit card right away. They then proceeded to change my itinerary TWICE before my trip which then caused my travel companion to have to cancel their trip because we would then be returning too late. (30 min layover got changed to 5 hour layover) Priceline agreed to refund the amount of the one ticket. However, 10 days after that and I still don't have my refund. Free speaking with 5 different Priceline representatives, and being on the phone on hold for a total of 4 hours over several conversations, I finally got the last representative to tell me that it will take 6-8 WEEKS for my refund. That is absolutely absurd! Why does it take that long??!! I am extremely frustrated and disappointed????

We booked a hotel through Priceline that was so dirty, called for a cot to sleep in. Grass outside is a foot long, vomit stains on side of bed, water leaks on walls and tissues found between the sheets. Checking out tomorrow morning and cutting our trip early. Priceline will not refund any money or offer any compensation. Would hate to have this happen to anyone else. Looks like the hotel is in bankruptcy and hope our vehicle is not broken into overnight. Don’t book anything with Priceline.

After some serious shopping around for a good price on a hotel stay, I found a good deal through Priceline. I made my reservation and immediately realized that it was prepay. I canceled my reservation in less than 2 minutes. Fund had already been taken from my account. I waited until the next day to see if my account had been credited, it had not. I called Priceline and after a 15 minute wait I finally spoke with a human. I was told that it takes 3 to 5 days for funds to be credited back to an account. Only seconds to take it but 3-5 to give it back. I told them how incredibly awesome they were and that this was the first and last time I would ever use Priceline and to have a wonderful day and I hung up. I rebooked the same room with another company and got an even lower price and they offered reserve now pay later and free cancellation. As of this writing I am still waiting for my refund.

I booked a hotel, only to find out the next day, that it's not a safe place to stay with kids, so I called immediately to rebook to another hotel. THEY WERE COMPLETELY UNHELPFUL. I called Wyndham management and the hotel itself, they were all willing to cancel my reservation, but Priceline wouldn't help me at all. They just said that the hotel wouldn't cancel which is not true since the manager explained to me that it was Priceline who charged my credit card. Such a mess.. I will never use them again!!!!

I was searching for a car rental price in Calgary. I found a price and thought I had RESERVED a car in June. Once my Visa was entered Zoom I was charged. No number to contact worker, no email to complain was available and the online chat feature was unresponsive. When we showed up at the Hertz counter in Calgary they delayed us 1.5 hours. Totally unsatisfactory. NEVER USE Priceline. Captain Kirk you screwed us!

Horrible Co. My Canadian girl friend used my charge card to book flights from Zurich to Paris. Half hour later we decided to cancel but never received a confirmation to my email in order to cancel. Immediately it was pending on my credit card. I still hadn't received any confirmation from Priceline. Tried to cancel from account, bank wouldn't do it yet. Called Bookings and so did my Canadian friend to no avail. I called Air France and they said they couldn't cancel because it was booked though another co. A week later the pending charge was paid. My husband disputed charge because we still had absolutely nothing showing us we had flights anywhere. Still no email or confirmation #. Called Bookings that day and they finally told us they couldn't cancel because it was a Priceline booking. Transferred us to Priceline supervisor and he told me we had had 24 hrs to cancel a week earlier.

HORRIBLE SERVICE!! I read some of the posts and I agree. Avoid this company!!! I booked a hotel last week and the only filter I chose was a Pet friendly hotel, paid upfront for 2 nights. On the day I packed up my dogs in 100 degree weather and headed across the border from Montreal to Plattsburgh, NY. I get there and hotel states they don't allow pets. Here I was stranded in 100 degrees with the dogs across the border with nowhere to sleep. I had to find a hotel that would accept me and my 2-6lb chihuahuas. I was so frustrated with the service I got on the phone, they refuse to reimburse me even though I had proof!!!! I had taken a screen shot of my confirmation and the night I booked the hotel because I didn't want to use my data across the border. I've spent 3 hours on the phone with Priceline, spoke with a supervisor and even sent them my screenshots. Still no refund... I've been waiting for someone to get back to me.

Booked a 3.5 star hotel on express check out on Priceline. Leery, I looked to see what type hotels I might receive. It listed Marriott, Hilton, Hyatt place and a few other nice hotels. However I ended up in a filthy Ramada suite - disgusting for 191.00. Worse hotel I have ever stayed in. Totally sick and unsecure doors left open to outside adjoining door unlocked. What a ** show. Priceline is a scam. Beware.

I have used Priceline multiple times. Each time in the end I have all of these hidden fees. Well this time I had a flight that I needed changed due to a medical emergency. I bought the insurance for this exact reason, my parent is in very poor health. I needed to come back on Wednesday due to my parent not doing well, I called Priceline and they said no, I called Delta who said I had to call Priceline. Priceline told me to call the insurance company I purchased the insurance from so I did that!

I don't give one star reviews very often but I think Priceline deserves this one. I was flying recently and due to extreme weather and delays I missed my layover. I was stranded at an airport in a city I was completely unfamiliar with and had no choice but to get a hotel room for the night. I spoke with a Priceline representative that recommended an express deal.

Booked a flight through Priceline, ended up going with United Airlines flight. After I booked economy fight for my daughter, I found out this was a called a basic economy flight that does not allow you to bring a normal size carry on bag and United wants another $25 dollars charge. I call Priceline customer service, that was a joke, reading from my screen, some random guy in India. Be very careful everyone using Priceline, there are hidden charges using this site. If possible book direct with the airline, better up front costs. Kenneth.

Booked a pickup truck with a Priceline confirmation. Went to Enterprise Rent-a-car. I was told that they didn't have the vehicle that I reserved or any other pickup for that matter. I called Priceline to see if they could assist me in finding a replacement vehicle. They said there is nothing they could do but cancel my reservation leaving me up the creek without a paddle. I was shocked! How do you sell something that doesn't exist??? Isn't that against the law??? On top of that Priceline did nothing to correct their error. They didn't stand behind their product. Had to rent a truck on the spot from a nearby competitor at a cost of $500 more than Priceline committed to. I wonder how many people a day get screwed by Priceline??? I guess they have the attitude that they are so big that they will never run out of suckers--I mean customers. I WILL NEVER USE THEM AGAIN!

I use to love their express deals, but the last few express deals were downright awful and sub par... You are blind to what you are paying for and once paid, you receive a sub par hotel. The last time I did this, I got a 1 bedroom hotel and when I tried to change, Priceline was unable to call the hotel to even change the reservation in a timely manner. I had to call the hotel on three way to connect Priceline to the hotel; but by the time I did their jobs there was no rooms left. Priceline would not accommodate me in getting another room. I was a loyal customer but not anymore!!! Don’t use the express deals through Priceline!!

Deceiving with their booking! Will never book with them again. Most of our hotels booking we did with them with “put your price" deals they have. We never knew what hotel we are going to get, and it was clear and part of that service. However, few days ago we entered their website to book an hotel. We wanted a specific area so we went to their express deals where they show you by map which hotels. We chose the hotel we wanted, made the payment and as we press the finish button a different hotel was book. Apparently they don’t promise you the hotel just something similar - so first, they don’t mention it before and second, nothing was similar to the hotel we wanted (nothing!).

Tried to book a room through Priceline because supposedly I would save a lot of money because I had booked a flight/car with them too. When I tried to book it, it went through successfully to my Paypal but got stuck at the Priceline site for over 40 minutes. I tried refreshing screen and even restarted the computer. Still not successful. Priceline even sent an email telling me to complete the transaction which I would have if their site were working.

Priceline Trip Number: ** - I bought this trip for my son to join me in Canada for a week long fishing trip. When he arrived at the ticket counter, he found out his passport card was not good enough to fly to Canada. I had to quickly find out how to cancel the trip or re-book or something because he had to be there that day as I was supposed to meet him in Winnipeg. At 5 am Sunday, a call to Priceline for help was useless as I stayed on the line for 30 mins without help. I had to book new flights and get myself in the air also where I would have no contact. I tried them several times with no response. Their chat option was useless. Although the issue with the passport was my fault for not knowing it wasn't good for flying, the inability to contact them was an additional burden I didn't need. Their customer service is a zero if you can't talk to customer service.

I am a first time user that will NEVER use Priceline a second time. I was ripped off. On June 21, 2019, I used Priceline website for a hotel reservation. Within minutes of making the reservation, I received the confirmation and realized that I booked the hotel for the wrong date, July 4-5 instead of June 21-22. I immediately contacted Priceline via the chat feature and the representative said she worked with the hotel and was able to make the change to book the hotel on the correct date and that everything was “resolved.” I used the hotel booking and assumed all was well.

Priceline just cheated us, we booked with them, they said the hotel was pet friendly and it wasn't. We paid for 10 days. They say that they are going to refund the money, but it could take a few days for us to get the money. In the meantime we can't afford to get another room. They refused to change the hotel. They refused to help us get another hotel room that would accommodate our pet. Priceline's negligence has cost us a lot. Not only do we have nowhere to stay for the night, it's my birthday. AND THEY DON'T CARE!!!

On the website, it's way too easy to accidentally go directly to the confirmation page, which is especially a problem with nonrefundable reservations. I tried to apply a promo code and was instead taken directly to my invoice without the code being applied. Of course, customer support was no help in getting it applied. Of all travel sites I've visited, Priceline was the absolute worst at being upfront about additional fees collected by each hotel. When I pointed out that their website doesn't list a mandatory fee for the hotel I booked, they used every excuse to claim they were right and I was wrong. They use loopholes and fine print to avoid responsibility, but they fail to provide enough information to make a good decision on getting a deal. What's the point of the site if it's not to make it easier to get a deal?

This is for a Priceline Rental Car reservation made in May 2019 for June 2019 travel. It was with Advantage Car Rental at Boston's Logan airport. The reservation was paid in full in May online. When we went to pick up the car at Logan Airport at 11 pm at night, we were met by Advantage Rental car employees who told us that Priceline had not paid them in full and we owed an additional $233. They said we still owed $81 for the vehicle rental and also wanted us to pay $95 in taxes (which had been paid in full when purchased).

They said it’s an express deal so you buy it the day before you need the hotel thinking you must have gotten a great deal and then you check into the hotel only to find out you paid 46% more as they advertise the lower rate the day of reservation! Should have done more homework and went with Hotels.com!!!

Velle first started off as being reasonable and then turn out to be completely ignorant to my problem. I used a coupon code that was available online for 8% off. The coupon is valid, current and works on the website, I have pictures of this as I stated this to her. I submitted my payment through PayPal which displayed the price after the promo and boom payment completed. Upon receiving my receipt I am charged a completely different price than what was displayed before. I get in contact with support to get this sorted and Velle came up.

Accidentally purchased a hotel room for one month in advance on Priceline.com. Within in 2 hours of realizing my mistake I called Priceline to change the reservation date. They said they called the hotel and that the hotel reservation is impossible to change. Out $209.00 and need a hotel room! They were not helpful and smug about their policy that is hidden into their website. Ugh! Poor customer service, bad business practice. Book on another site at all possible costs!

Bought a room off Express Deals as a 3 1/2 gets to the hotel. It was disgusting, the room stink. It had visual mold on the carpet. I left immediately and didn’t receive a refund from Priceline or Red Lion Hotel which makes me never use the service again for misleading ratings.

I called today and ended up being on hold for over an hour. I simply wanted to change my chosen seat on a flight. The person I spoke to first told me she was training and unable to answer that question. I then waited on hold for 45 minutes, then I was transferred to a supervisor -on hold for another 20 minutes- who told me that I need to contact to airline to change seats. I find it ridiculous that someone in training wouldn’t know that simple solution for me or that she wouldn’t have had someone right there with her to assist her! To have waited on hold for that long just to be told they can’t help me.... infuriating, even to a normally calm, professional person. Completely unacceptable. Definitely the last time I’ll be using Priceline.

I purchased an Express Hotel Deal for July 4 and the rate was $93. That same Express Hotel Deal for the same date is now $72. I've spoken to customer service and the explanation I'm getting is ludicrous. Best Price Guarantee states that if you book an Express Deal and you find the same itinerary at a lower price, you get 200% of the difference back.

I am very disappointed in Priceline and will never use then again... They are HORRIBLE!! I made a flight reservation with Priceline, you have 24 hrs. to cancel your reservation. Something came up and within 2 hours of making my reservation I called Priceline to cancel my flight. The sales rep that I talked to gave me the number of the airline and told me I had to call and cancel with them, which I did. My credit card was charged so I called Priceline to see why, and they told me seeing I didn't cancel my flight through them that they were charging me.

“Don't buy airline tickets. You'll have a lot of bad surprises when you reach the airlines counter.” I purchase an airline ticket to Europe using Air Europa airlines, Priceline sent the itinerary and never mention anything about luggage, read the entire itinerary and clicked on the only place they have for luggage information and found like most of international flights the first luggage is free. The second is $68.

My Rental Car Request Number **. I'm very much disappointed with the way my call was handled by your customer service. I was never expecting a refund or cancellation of my reservation. I wanted to change my date of pick-up by explaining my situation. The Agent (Priceline) who took my call advised me to cancel with full refund with fees - I obeyed to it and stayed on the call. From here I had to stay on call for next 4 hours seeing my call routed back and forth from Priceline to Hertz. In the end a senior Agent (Priceline) came in promising that it will be a full refund with no fees as they were unable to reach out to Hertz for verbal confirmation that the car was not picked up and I had to stay on call for about 3-4 hrs with no result.

I made reservations for hotels in San Jose and Ventura, CA back in Feb. 2019. In March we got a bill for payment in full from Priceline for the hotel in Ventura. I called and asked why and was told it was hotel policy even though I was only required to list a credit card just as I had done for the San Jose hotel. It clearly states pay later still to this day on the listing for the hotel. Now 3 weeks from arrival we found out we would need to leave a day early to make it to an unexpected wedding. Called the hotel to change departure date and was told to call Priceline. I was also told the hotel was completely booked for the type of room we wanted even though Priceline showed one room available. Called Priceline and the phone just rang so opted for the "chat" option. Wayne told me I could only cancel the reservation, but could not change it. Silly me thinking Priceline would still want their commission for booking the room.

My husband and I booked a "4 star" hotel through Priceline in South Lake Tahoe, Ca. There are some nice hotels in a South Lake so we though that a 4 out of 5 star hotel would be excellent. This was not the case. We were given Harvey's South Lake Hotel and Casino, our room was in the Mountain tower. This tower basically holds the budget friendly rooms, which means they are old, not updated and didn't even have an in room coffee maker! This was not a 4 star room, I got ahold of customer service and they didn't care that they had falsely advertised the star ratings. Beware don't trust Priceline.

So I booked a 3 rental car for on a Sunday. Believe it or not, Sunday night, son called and he is moving with his job so our planned visit is no longer going to occur. No problem, I expected to have some fees. I asked Priceline "since I do not need this rental can you drop the reservation to 1 day, rather than 3"? I have no problem with Priceline getting paid but if they do not have to pay Budget Rent A Car anything, since I am not getting the car at all, why wouldnt they reduce the reservation to 1 day, collect their $100 and keep a customer. Again, my problem, I booked it....just seems like if I am not getting the rental car at all, bill me for 1 day and drop the other 2. Guess not, no more Priceline, that is just gouging because they can.

I had bought a ticket from Alabama to North Dakota on the economy. But I noticed on the basic economy you didn't get any check bags. So I paid extra to have a checked bag and when I got to the airline, the lady said it basically didn't matter and that I still had to pay for my checked bags. So I literally paid over $100 for two bags! It's better if you go through Priceline to go ahead and just buy the basic economy if you're traveling unless you want to pay more for business class or something similar, but don't pay for your bags because you'll be charged anyway. It's amazing how the airlines will have your reservation but won't have the fact that you've paid for checked bags.

They advertised tickets as $600 AUD but ended up charging me $600 USD (translates to $950 AUD). Technical issue or intentionally trying to scam me, I don't know. Made multiple calls and spoke with several customer service representatives. Some were polite and unhelpful. One was rude (and still unhelpful), essentially saying that I was lying. They said that they don't have a department dealing with this kind of issue and suggested that I sucked up… I'll never book with them again and I urge everyone to not make that mistake too.

This will be my last time using Priceline. I have used them for years and as of late it seemed as if the room that you're reading about and booking is not the room that you're getting into, and then I'm going to hotels and under construction without the full amenities available. More and more Priceline partners unwilling to satisfy you as a customer as if your money is no good because you got a discount. I will be booking with Hilton directly from now on. At least I have the option to cancel the next night if I'm dissatisfied.

I booked hotel for the next day through them. I assumed that their prices are the best since they provide us a price match guarantee. My foolishness is that after booking through Priceline, I checked the hotel web page and the rates were $30 less than what Priceline offered. I called them instantly to clarify as to why did they charge me more than the hotel does. First they did not believe me and checked on the web page themselves and then they said I am the one who agreed to pay that price so it's my fault. They certainly do not provide the best price.

I thought booking through Priceline would be easier. The hotel was Super 8, crappy room, not clean and wasn't ready at check in. Also had to pay 20.00 for my dogs. Red Roof doesn't charge extra and was one of the hotels in the booking. Never again and didn't save any money at all.

Josh employee number ** at Priceline was the worst customer service associate I have ever dealt with. I've been a frequent Priceline customer for probably over 100 trips and I will NEVER use them again after my experience recently. Their system changed a room reservation name when I submitted my booking request to my name rather than the person I booked the room for and who's name I entered. I pressed the back button, reentered the correct name and clicked submit.

Dealing with Priceline has been the most horrible experience ever! I’m never going to recommend this website to anyone! In fact, I will warn people about booming through this site. This website is a SCAM!!!! I was offered a deal at the Doubletree hotel on Canal Street in New Orleans for Fri. June 28th through Sun. June 30th at the rate of $112/night with 2 queen beds and a double bed, nonrefundable (too good to be true). I hesitantly booked the room but then I was sent to an “OOPS” page. So, I attempted to book it again right away and the same thing happened. Once I went back to the room selection page the 2 queens with the double bed was sold out. However, there was a room available with 2 king beds same date and it was nonrefundable. When I booked it, it went through.

Your website is confusing and you charging $15 for a cancellation for a flight that was booked five minutes ago is ridiculous especially since I was trying to rebook and spend the same money with Priceline. You kept me on hold for over 30 minutes and then you claim to have gotten a supervisor who came to the phone and pretended not to be able to hear me. Then she hung up the phone I called back and guess what? Another guy pretended not to hear my voice but then I called from a different number and you guys were able to hear me perfectly fine.

Priceline was stating that certain hotels offered shuttle services from hotels. While a lot do, others do not. With a no refund policy this misinformation could end up costing you up to $100 or more in transportation fees such as Uber or taxi, like it has us, twice. You need to call each hotel you are looking at to verify the information is true as Priceline does not see this as their responsibility.

Be aware of the currency that you are booking with. If in Canada, it is in tiny print that even though you are booking in Canada for Canada, they will charge you in USD. They also hide the small print and will not refund you. Think twice before booking and do your homework. You will find that you can get better rates. Don't make the mistake I did.

I booked a hotel with Priceline for the first time. They have you zip through the policies, highlighting that there is a 100% price match guarantee (the fact that it must be made within 24 hours is not so largely stated or memorable). Just a short time ago, I find that the hotel I booked costs significantly less by going to the direct hotel website and using my AAA card; however, because it is past midnight, although more than 24 hours from check-in, Clark over at Priceline is absolutely no help and is not interested in customer satisfaction. Cancelling my reservation will cost a penalty of over $200. I will never book outside the actual hotel again. A company such as Priceline is not doing us a favor by saving consumers anything, not money, time, and definitely not irritation. They deserve 0 stars.

We booked South Seas resort on Captiva Island in Florida. We booked a room. They specifically said in the room description that it was a beach view. When we arrived we were given a “tennis court view” that had the view of a large tree. We could not even see the tennis court (room 3128). When we called Priceline their customer service basically said "Ohh well. The contract we sent you said it was the resort's discretion on which room." My response was, "That is not what it said on your site, we specifically booked a room with a beach view."

Their website offered a room for $70 w/ 1 bed and a room for $100 w/ 2 BEDS. I selected the $100.14/ 2 BEDS. I received confirmation for one rm - ONE bed. Priceline will not honor even with screenshots and receipts. Rip-off.

The hotel was supposed to have a restaurant and casino. Did not exist. Once we arrived, the place was total ghetto. Not like the pictures on the website. The hotel then told us we had requested a smoking room....never. They then put us in the back with a window that did not latch shut. We left without even completing the check in. Charged 500.00 by Priceline. It's a total scam. Avoid at all costs.

Booked & paid for room on Priceline, only to get turned away by the hotel that was booked because Priceline booked us at an oversold hotel. Spent a hour on phone late at night with a rep., to be told there was nothing they could do to get us a room tonight AND to be insulted further by a pitiful offer of 5% off for the inconvenience. They left my husband and 11 year old daughter with no hotel options, other than a roach motel where the police patrolling the parking lot said for us not to stay there with our daughter. Then told us there was nothing they could do.

If you are searching and comparing hotels don’t use Priceline.com because if you accidentally make a mistake and hit the wrong keyboard key…. you’re booked, your money zapped and they don’t care if you made a mistake or you were just shopping for a future visit if necessary. You will not get a refund! They are not hearing it!

Booked a hotel through AAA. Unknown to me, it was Priceline. I clicked on the option saying Great Rate and entered my credit card information. I printed my receipt and was done. Today, my company cancelled my vacation due to a team member leaving and I tried to cancel. One hotel they would cancel, this one they would not saying its a noncancellable rate. It was never made clear to me that it was a non-cancellable rate. Nor, was it made clear I was NOT dealing with AAA. When I asked to speak to a supervisor, I was told I would get a callback. Ask me if I did (not!)

I selected a 2-year hotel that ended up being a Travelodge, which looked like a 1-star motel. The Uber driver said it was unsafe (arrests, prostitution, etc.) and urged me to stay elsewhere. I contacted Priceline to request a refund but was denied due to the non-refundable policy. I felt deceived by the rating. I even pointed out Google and Yelp reviews about this shady motel, and they still denied me a refund. Shame on you, Priceline. You have a responsibility to your customers for providing accurate ratings that are representative of the hotel quality.

We were booked to stay at a hotel that was supposed to be pet-friendly (listed on the Priceline website, was included in the booking confirmation email). Upon arrival when we attempted to check in, we were told our pet was not welcome and we could not stay there. We then had to scramble to find a new hotel that would allow dogs. We had to rush to do so because we were on a tight schedule to get ready for a wedding rehearsal. It was a busy weekend in town with various graduations and other events, but luckily we were able to get the last available room in a different pet-friendly hotel.

I called in to cancel a reservation that I had made after researching the reviews for the hotel. I explained that I did not feel safe taking my daughter to the hotel and listed the many negative reviews. I should not have to explain why I want to cancel a reservation. I was interrogated for 20 minutes! She would not cancel the reservation at first and instead questioned the poor reviews! This was terrible customer service and I will not use Priceline again.

After reading so many horrible reviews about Priceline, I was skeptic on using them. So far so good. I called the hotel and airlines DIRECTLY to confirm my seat through Priceline and they had my reservations even though I didn't register direct and I went through Priceline. I'm not sure how people have so many problems with Priceline? I always make sure I know I'm going on the trip and I quadruple check that nothing comes up on the dates where I know I'm taking a trip that costs a lot so I don't have to go through the hassle of getting refunds (in case they don't refund me). I always call the hotel and airlines directly to triple check everything and I received an e-mail from Priceline to check-in. They didn't automatically cancel my reservations without my permission. I don't know why people have so many problems with Priceline!

When making a reservation through Priceline they stated free parking as one of their amenities and when choosing the hotel. After making the reservation which was non-refundable, the itinerary showed a daily parking fee. Priceline, which is also booking.com, stated I would have to pay the fee and in order to be reimbursed send them the receipts after returning from our trip. Terrible customer service!

I rented a car on June 8th. After picking up the car, the tire light came on. The tire had a piece of metal in it. I was unable to drive the car to my destination (my son’s high school graduation) so I had to take an Uber for $40. I asked for a refund for just the amount of the Uber. Hertz said they were unable to issue a refund because I paid in advance through Priceline. I called Priceline and the Hertz representative verified the car issue and that I had shown her the Uber receipt.

When I tried checking into my hotel the agent said the card was declined. After 30 minutes on the phone with Priceline I learned it was Priceline's card that was declined-- not mine. The hotel employee was new and didn't know how to process the Priceline card. Priceline apologized that the hotel employee "didn't know what she was doing" and said they would document the entire incident and escalate the case. I was unable to use the Priceline reservation and had to go to a different hotel. Priceline never escalated the issue, the hotel eventually ran the reservation (long after I had left) and my credit card was charged for the room I never stayed in. The hotel is telling Priceline I stayed there-- I never did. I have been ripped off and Priceline could care less.

I booked a hotel through Express Deals two weeks in advance. I went in at the hotel at night to check in because we had a family function and couldn't check in at 3pm. However, they said they are overbooked and don't have any rooms available. We had a confirmed reservation but they just denied giving us a room. We had to spend the night at a different hotel which was expensive and when I called Priceline the next day, the representative couldn't get in touch with the hotel manager so they told me to wait. After repeated calls the following days, Priceline refused to give me refund because hotel denied that they were overbooked and claimed it was a no show!! I had to argue with both Priceline and the hotel to get my refund back! I am never going to book anything on Priceline. Wish I could give it ZERO stars. Please don't use Priceline!

They don't want to refund your money even after fulfilling their all required documents and standards. Highly poor customer service and not worth going through them. I will under no circumstances will recommend them to anyone.

I made a booking for work and made a really silly mistake of booking on both Priceline and Expedia. I went to book on the Expedia app, did it, and then when I went back to check a few moments later I saw that it was still on a confirm booking screen. Confirmed the booking, checked my email, and then to my horror saw I had booked on both platforms. Yes, really silly mistake, I was juggling lots of things and trying to get things ticked off my list.

So if I could've given them no stars I would. EVERY experience I've had with them since day one has been a disaster, which obviously is only a few times because I'm not going to continue to let them just take my money and not provide me with any service or reservations for when I asked. I've had the same issue, each and every time, with them charging my card or "placing a hold" on my card for a reservation that ends up being no longer available and gets cancelled by the property. When they shouldn't be charging me before I even check into the property when I've chosen the pay later/pay at property option OR when they don't know if what they're charging me for is even still available. Which if they're no longer available, they should be removed until they become available again to keep people from paying for something they can't have to begin with.

Use this as a 3rd party site to book a room. My card was immediately charged but upon arrival to the hotel I am informed that they did not pay the hotel and I would have to pay another 153$ in addition to the 250 that I paid Priceline making my stay for 2 nights over 400$. I was told one price by Priceline but upon arrival told that Priceline changed the price to be more???! Then when I call Priceline I get put on long hold.

Do not book through this app‼️ They will charge you mass amounts of hidden fees. I booked a room for $70 a night (for 5 nights) thinking it was a deal and they charged $450 to my card. That’s almost $100 in taxes. Smh. Unbelievable. Then told me I agreed to it so in other words, deal with it. Lol. Smh. If you want to be charged extra for nothing when you could just book the room or flight on your own....call price thieves. I mean, Priceline???? Smfh.

I bought tickets to Europe and 4 days after that, the price went down by $260. I am tired of algorithms playing tricks with customers: this is a complete ripoff and scam in my book. Customer service, the supervisor, and manager are robots repeating over and over "there is nothing we can do about that", like they don't even work for the company. The company does not care about loyal customers.

My wife and I We were supposed to fly from EWR to FCO airport on May 19th that we also had insurance on. We unfortunately missed our flight due to an accident on the New Jersey turnpike that resulted in it being shut down. I called both the airline (TAP) and Priceline for help and neither had anyone to answer the phones. We arrived at check in at 5:50 and was denied check in because the gate was already closed. We were not offered help to find another flight by the TAP associates at the airport and was told to start looking at other airlines. Priceline wanted to charge me $175 a ticket to "cancel" my flight that I had already missed. This insurance that they offer is a joke as well, I will never use this service again.

I booked a hotel with you on Priceline only to find out when I arrive to the hotel that the hotel is closed down after all day driving at 10:30pm. I call your customer service and I was told that I would be put into another hotel to hold on. He puts me on hold and then hangs up on me after 40 minutes of being on the phone with him!!!! He does not call me back as you guys have my personal information. Terrible customer service... So I call back and now I'm told there is nothing Priceline can do but refund my money. They can't get me a replacement room. Unbelievable this is how you treat people.

In a recent three-day trip to New York, I decide at the last minute to rent a car, and in my search for rentals at La Guardia Airport and after several searches, Priceline came across with some the best deals in New York, that quickly I made my car selection and reservation and pre-paid the total, including auto rental insurance for $11 a day. Little to know and to my surprise, when I arrive at Hertz car rentals at La Guardia Airport, my reservation was for Newark airport, at the other end of the city. Hertz customer service people were friendly and helpful but unable to switch my reservation. I called Priceline and after several calls on hold, over ten minutes each, in addition, my wife was communicating with customer service via chat line with no tangible results.