Priceline Reviews

I booked a Hotel through Priceline's "name your own price" tab. I'm in Atlanta working on a budget and just went through the SC flood. The hotel came to $67. I called the hotel they booked only to find out that they hold $100 in incidentals! My issue is that when people use the name your own price feature, they have no choice in where they're going to end up! I didn't have an extra $100 to give the hotel for a one night stay!! Mind you the cost of the room was ONLY $67!! Of course I read ALL of Pricelines stipulations regarding what may be required, but this is just ABSURD!! They were however able to cancel with a full refund, but now I'm out of a hotel and $67 for 5 days until it hits my account... AND I still have to find another hotel!

Don't book anything with them because if something happen even you paid for insurance coverage with them they will never refund you even it's your right. They are rude. They really suck for the customer service. It's a fraud. People should sue them. I'm too disappointed to give details for what happened but I won't recommend them to anybody.

I am a frequent traveler as well as a professional. I had booked a room per my usual with PRICELINE. I did my homework on the hotel I would be staying at however due to my particular line of work, I have a large network of contacts that keep in touch in case there are safety issues that could arise during our work travel. While I have never had to change a reservation to date, I ended up having to make the decision to cancel a reservation. I wrote PRICELINE and explained everything... my line of work, alleged issues that could potentially harm me (or someone else) and that I have been using them for a long time and have never requested anything like this because I know their policies and am not one to complain for no apparent reason.

We got a car rental that was too small. A car that was supposed to be for five, standard vehicle ended up being a very compact two door car. It was terrible.

I have been using Priceline for years. I know how to do it and I have never once tried to contact them to rescind a bid. Today I tried to bid using my Android phone on a 3g network. The phone flashed twice and before I could enter a bid or the days, it booked me two days that I did not bid for. The rep explained that the phone pre-filled in the bid for me and insisted that I put in 2 days which I absolutely did not. They could not care less that in over ten years I have never once asked to have something corrected. Their app failed and they will do nothing. I am paying over $400 for one night in a hotel I could have gotten for $150 with AAA. Never ever again.

A second agent from Priceline worked with me to resolve the issue.

I was shopping travel packages (hotel, air and car) today, October 22nd, 2015 for a six day trip from Newark, NJ (EWR) to Honolulu (HNL). I selected my package that included: Nonstop flights on Hawaiian Airline, Outrigger Reef Hotel & a midsize car from Avis Car Rental. I also added the trip protection plan @$53.00. The package total was $2288.39 which included the $30.00 per day hotel fee, taxes and other charges. As I was checking out, I noticed my airport changed from EWR to JFK. Luckily I caught it. So I went back and changed departing city to EWR, went through the entire process of checking out again, I double checked the departure airport was EWR and clicked the "Purchase" button. I waited for the reservation to process. It did not give me the itinerary but instead a message that read: “Here is your "Trip Number" please check back for itinerary.”

I work in a customer service atmosphere on phone lines, so when I tell you that I know how customer service works, I do. This company has NONE. I booked a trip and their lovely website refused to allow me to change the return hours. I called customer service and was told that a change could be made for a low cost. I thought, ok, and booked the flight. Big mistake. I called back to change the flight. After sitting on hold for 30 minutes, I got someone who had an accent so thick, I could barely understand them...I think it was a woman, not sure.

I booked a trip from New York to San Diego through Priceline flying United Airlines. I am a nursing mother and my flights were changed twice. I reached out to Priceline after the first flight change and they told me I ran out of time to change or cancel my flight. When I got the notification of the second flight change, I called again that day to cancel my flight as the combination of changes interfered with feeding my infant son and was told that the change was "small" in their opinion and they would neither refund or change my flight without a $230 fee per person. I am now stuck choosing between the cost of my cross country flight and feeding my son on time. I am disgusted with both Priceline and United Airlines' lack of customer service. I will never be using either of their services again, and would encourage others to do the same.

said KIA RIO or similar and had to pay an extra $150. So, the total from $414 actually came to over When I questioned her about KIA RIO. She said "none available" and when we went to the pick up area there were more 4 door cars available and some companies usually give out similar cars if a particular model was not available.

I tried the Name Your Own Price deal because of their ads saying that SAVE UP TO 60% ON HOTEL. I put $80 on the bidding price and all I got $48/night! Nite ** type of hotel. I complained about it, called the customer service and they said they can't do anything except refunding me the difference. WHAT?!! If I don't mind to stay in that kind of hotel, I would have put $25 for the bidding price. And the worst things is the customer service doesn't even feel like they care enough to try to resolve this problem furthermore and just hang up on me. I totally understand about Name Your Own Price non refundable policy but at the same time I feel that they don't hold up their end of the bargain by giving us a lower price hotel. TOTALLY FALSE ADVERTISEMENT (up to 60% off on hotel. Get 3 star hotel for 2 star hotel price and so on).

I bid on a 2.5 star hotel and was given a 2 star hotel of less than advertised quality. I chatted with an agent online who said I was SOL. This site is full of false advertising and I will never use them again.

I booked 2 rooms for 2 nights in Concord NC. We were able to make the trip but my brother-in-law was unable to go due to a death that was closely related to his job. I purchased trip protection due to the fact I was paying for both rooms on my credit card. I was thinking that if something came up to stopped my brother-in-law or me from going I would not lose the 455.00. The thought being I would either get refunded or be offered a room at another time. The other choice would be like ordering car parts - you pay a restocking fee but you would not be out the whole amount for the 2nd room $250.00.

I had tickets to fly to Phoenix, and return to Maryland, but I had a death in the family, and my wife and I wasn't able to fly to Phoenix. I informed American Airlines and Priceline about how would I be able to cancel my flight reservation. I didn't have problem canceling my reservation, but When I tried to reschedule another flight with American Airlines, it wasn't a problem when spoke to Priceline about rescheduling my flight to another location. Priceline indicated too that I didn't informed them about the death in my family, and therefore the money I paid to fly to Phoenix, was nonrefundable, 1400 dollars. I explained to Priceline, I did call and informed American Airlines and Priceline about my cancellation of my previous reservation. Priceline indicated I wasn't going to get a refund or reschedule for another reservation. Price stole my money that took months to save.

I have been searching for a ticket from Chicago to Madrid for the past month. I have looked at different online agencies. One of them is Priceline. I am so disappointed at their false prices. They show availability and price per person, and once I choose it, it redirects me to an outrageous price difference. I then choose another price option, same thing happens. Then I choose another... same thing. But, once I choose something on the higher price range, it will not change it. I do understand that prices do change frequently, but it has been showing the same price and availability for the past two weeks. If these prices are not available, why even bother showing it on there?

I bid a 3* hotel on PRICELINE.COM, but got an apartment rental, which is Aston at Papakea Resort in Maui, Hawaii. When we walked in late at night, hotel staff told us we owned them $208 for cleaning and resort fee due to "different ownership." This was not on the receipt we got from PRICELINE. We raised the issue immediately, and the lady told us to contact PRICELINE.COM. When we asked her whether there was housekeep, she said she wasn't sure. The air condition was noisy and ceiling fan shook badly as if it could fall at any time. The curtain did not block light (it was not a blackout curtain), so that it affected my sleep. I called priceline.com the next day and the rep. asked me to check out and find another hotel by myself.

Priceline offers an insurance for a full refund should you have to change your travel plans. However, actually getting your refund is another story. They don't hold the policy but use a 3rd party insurer without informing you. To make matters worse, I'm expected to fill in a 7 page form and get a doctor's note explaining why I missed my travel date. I paid extra to insure that I would receive my monies back should I need to cancel. Instead, I was on the phone for 3 hours and was disconnected twice while waiting for a supervisor each time. STAY AWAY FROM PRICELINE. Better off dealing directly with the airline.

I would never recommend using Priceline to make reservations for anything, anywhere. We used Priceline.com to make hotel and car reservations for our trip to Vancouver, Canada. We live within Canada so when we made the reservations, we did not expect the charges to be anything but Canadian Dollars. First mistake. We were charged on our Visa in US dollars ($108.24), which when converted back into Canadian dollars, was much more expensive. When we contacted Priceline, we were advised that they could not do anything about the reservations unless we found a lower price online. If we did, they would refund us the extra amount, immediately.

I booked a room for the Hampton Inn. Upon check-in I discovered that the reservation was made for in a town that was 100+ miles away. I assumed the reservation was correct so I did not look at the confirmation email they sent to me. So, I called the hotel there and was told I had to call Priceline which I did. I was told that either I had to drive to the other city to check-in or I would lose my money because "it was their policy and couldn't be changed." I am not dealing with my credit card company to get this rectified. So, save yourself the hassle and money and don't use this company. Bad business and customer service.

They basically tell you, TOO BAD, no refunds, but there is not anyone to speak with.

Booked flight to Germany for a legal appointment. Just got advised that my appointment was moved up a week. Priceline does not care. The reservation is not refundable or changeable. Been on hold to talk to a supervisor now for 65 minutes. What great customer service. They must really care about their customers. The call center somewhere in China is very effective in turning people off. They sell trip protection insurance which is a joke. AO insurance is only concerned with cancelling your trip and only after approval which takes three weeks. This is like whizzing up a tree. Will never ever utilize this bad company again. I will also make it an effort to point them out to other travelers. Do not use this company. They left a real bad taste in my mouth.

DO NOT ever book a car rental with Priceline. I recently booked a car rental at Priceline and they had reserved me a car at Hertz. When I showed up to pickup my car with my international driver's license, Hertz would not recognize my international license. Funny thing is, Enterprise and Dollar accepts it. When I explained to the Priceline customer service that Hertz did not allow me to pickup my car because they did not accept an international driver's permit, they would not refund me the amount for the reservations.

I booked a hotel room using your express deal. It says under What Hotel Hyatt Regency, Westin, Hilton, Sheraton, Intercontinental, and Marriott. I ended up at Bonaventure Resort And Spa, which is not one of the hotels listed, and not a good hotel. I already stayed there and the people are not friendly, service was bad, and pool was dirty. I chat with Casey and she said "you could not make any changes," that I read the small print and I am stuck with this bad hotel. Seems like you mislead people into thinking you are getting a top rated hotel, but end up getting something else. I will never use Priceline again.

Booked my vacation to Hawaii months in advance going at Christmas time and wanted to get things arranged. Unfortunately went with Priceline. First they changed flight times and layovers. I called to cancel and was told they are allowed to change up to 2 hours. They said sorry so family will be waiting for me, so sorry. Then asked to change a name on the ticket, really can it be that much their trouble! Was willing to pay a reasonable price for change, tried to talk to someone, anyone that would help me. Spoke with 3 people that told me the same thing on phone for over an hour and got nowhere. NEVER BOOK WITH PRICELINE.

I booked a ticket with Priceline.com then realised I have made a mistake with the dates. So, I called in less then a few minutes later and cancelled so I can get the refund in order to book another flight. I was told it would take 5-10 days to get my refund posted back. 5 days past, 10 days past and 15 days still waiting. I called and spoke with one of the agent and got transferred to my bank. After sorting out everything, the bank specifically told the agent that "You refunded the money into the account, then authorized it again the same day which means they took the money OUT AGAIN." After hours of sorting it out, the agent then told me that I have to wait another 10 business days. It's been a total of 35 days and I'm still waiting for that refund. I'm now learning the fact that I'm never gonna see $567.60 ever again.

This was my first time using Priceline and it will be my last time ever!!! I thought I got a good deal after booking my trip with flight and hotel. I realized there was nothing about a shuttle from the airport to the hotel and when I contacted Priceline I was told from a agent this hotel does not provide shuttle service, but when I called the hotel myself they do provide it. Also when booking a package it does not give me a option about my room. I just got married and wanted a honeymoon suite and was told I would have to talk to the hotel myself.

I booked a hotel and I want to cancel it 10 days prior the day I suppose to be at the hotel, and policies said I cannot cancel. I realize too late. All the hotel I was in allowed me to cancel. It's not a price like 75% off that I would understand. That's a final sale. Why can't I cancel it? That is VERY BAD service. Therefore, I recommend all people, friends and family NEVER book at Priceline again. Not customer-friendly policies.

I will never book with Priceline again! I used their express deal. I was promised a hotel like a Hyatt or Hilton and was reserved a dirty motel. This from their own website's customer reviews! I tried to call customer relations and they told me my reservation wasn't allowed a refund or transfer of a hotel. They wouldn't even listen or look at the reviews. I had to call my bank to finally get my money back.

Hi. We had to move and were in between places. We used Priceline to and bid on our room the first night. It was approximately $86 with tax (the tax adds a lot to the room also). Anyway, for that night, I was charged $115.00. The next booking was again a bid. My girlfriend got us a better price at around 62 plus tax. Again I was charged more, approx. $110.00. We found this out on our third night, our email said we could get the same room for the same rate. But, it said that we could not, the rate went up?

I made a "express deal" reservation by mistake... hit the "buy" button by accident. I call customer service within 2 minutes. They told me they could do nothing! I book at least 3 reservation a month through Priceline and they can't do a loyal customer a favor. I recommend Hotwire. I did make a mistake on dates once with them and because I was a regular customer they cancelled the reservation.

Made a bid for a full size SUV and got an economy car that seats 5. My family has 6 then when called they barely hello. Yes, they are refunding me but it takes 10 days. This is just the worst service ever. Doesn't even deserve any stars.

Rental pricing scam - I just tried to relay this to Priceline. Their site would not allow me to express concerns on their "Contact Us" section. I also tried a live chat before resorting to this site. They replied they could not take complaint concerns nor had the ability to send it to the appropriate party. So here's the story: I recently used your service to secure a rental car in San Diego for approximately $93. Once I was shuttled to the Payless rental car location, I was told, along with 4 other couples, that they had no cars available. They said they would shuttle us to another rental company and would pay the difference of the rental cost. We were "dumped" at a different rental company that did not receive prior notification from Payless. This company called a third company. Then we were shuttled to that company. They did have a vehicle. My final cost went to $197!

DO NOT PURCHASE ANYTHING WITH PRICELINE... PriceLine is a piece of **. I explained to them, was looking at site, had wrong dates and is dealing with cancer appointments on the dates that was wrongly put in due to being on a mobile device and a kid also having phone. And they will not return my bill money to my account. How in the world do some people sleep at night? Customer service reps are so rude, and they obviously don't care if it was a mistake or if your bills get paid... Also, this is not the last of me...

I purchased two airline tickets thru Priceline. Seconds after I click the pay now button I realized that I accidentally booked the wrong dates. I called Priceline immediately only to be told tickets aren't refundable. After pleading with the agent I was told that "Since the ticket was just booked a few minutes ago, we can credit you for another flight credit good for unto a year." As it turns out I didn't need the ticket at that time so I decided I'll use it another date.

I have turned to Priceline to book many of hotels to visit my husband who is currently serving for the US Army. Usually I have no interaction with their customer service. Except the 2 of the last 4 times, which is why I will never use them again. I had booked a hotel to visit my husband for this upcoming weekend, however received news 3 days before I checked in that his orders did not permit him to leave the base. I simply called customer service as soon as he told me to see if there was any way for me to reschedule my hotel. Not asking for my money back or cancel my reservation just simply change the dates. To a later date that was available at the same price. However, according to customer service that is not an option.

This was my first experience with Priceline. It will be my last! I went to the site and was encouraged by the claim that cancellations were free. So I immediately booked a reservation. Then, within a few moments of printing the itinerary I realized that the hotel was not in my town. I tried everything to reach a real person at Priceline, but was continually given the run-around by the recorded messages. I did eventually reach a person, who told me that only some of the reservations were "cancellations for free." No more Priceline for me!

When I bid on a room in Santa Barbara, I bid $99.00. The bid changed to $219.00 per night and the website accepted the price. I was not aware that the website changed it until after it was accepted. This was the 2nd time this happened. I thought it was my mistake the first time. This time I was very careful. I WILL NOT use Priceline again and recommend anyone else use this site.

I purchase a ticket for my mom. She was not able to leave on the schedule flight due to her having medical problems. I call the Priceline in order to reschedule her returned flight. They tell me that they will charge fees which was absurd - the total fees were over $230 dollars. I explain them my issues, they did not care. I explain to them that it will be way cheaper to just book another flight. I booked another flight with Southwest and by the way, thank you Southwest - it only cost me $100 dollars with free check on luggage, so anyways I call back to get a refund and then they tell me that their policy don't let them give back refunds, and that I can reschedule for another day.

Over the past few years I have used Priceline many times. Never again! The last three times in various cities in the US and Canada, I have been extremely disappointed in the quality and the locations of the Hotels they booked for me. What was once a great travel opportunity has become a source of frustration. Priceline is now "Deleted"!

Used Express Deals to book a room. After paying, you find out the hotel turned out to be Comfort Inn and they gave us a smoking room. Tough luck. No non smoking available. Priceline just keeps repeating special requests not available with this service. The hotel did move us but only available was a king suite which on their website would be $23 more but they charged us $40 more since it went through Priceline. Thanks for nothing.

In Arizona smoking is allowed in hotel rooms. The smoking rooms and non smoking rooms are next to each other, so non smokers are subjected to second hand smoke. There is no way to get this information prior to doing either express deals or name your own price. This does not seem right.

They fail to report to the airline that a infant was traveling with a adult so I end up leaving my child in Jamaica before I was unable to purchase her ticket coming back.

I'm a permanent resident with a green card. I lost my grandfather suddenly so I had to book a flight with my wife to England. We have never traveled before. Since we are not US citizens yet, we obtained TRAVEL documents. Not knowing that we also needed Visas, we booked our flight on priceline.com. British airline. On this morning of travel as we checked in, our documents were declined because we needed VISAS. To get a British visa is so hard and I live in MA yet the British Council is located in NYC. We decided to cancel this flight... but they have refused to REFUND the fare of $1900. What can we do??

On 5/21/15 I booked a room in San Francisco through Priceline's Express hotel deals option. When you book it this way, you book it based on the hotel's star rating, area and price. The property is not revealed until after you pay for your stay. They promise you the lowest rate for that hotel if you book it this way through their site. After paying $841.08 for my 3 night stay, my hotel information was revealed. I was booked at The Serrano Hotel. When I went to the hotel website the price was below what I was being charged by Priceline (I also checked the site again the day I was to check in and it was lower on both Priceline's site as well as the hotel's). When I called Priceline to complain and cancel the booking, they would not allow me to send proof and did not offer me any recourse (which I attempted to do anyway... I have provided that email... attached).

I recently booked a hotel room for Hong Kong travel in December. On the booking site, it says 10% hotel service fee is applicable which I understand and proceed with booking. However the summary of charges shows a different story. Priceline.com charged me 16% on top of the room rate. When I tried to contact them, the personnel keeps going around in circles saying that they are only charging applicable resort fees etc etc. but there was no such charges being levied by Hong Kong hotels. And when you book with Hotel.com or Expedia, you pay only 10% hotel fee. NO MORE PRICELINE.COM for me from now on.

I rented a car through Priceline from National. I had already paid in full. My plane came in on time and I provided my arrival information. When I went to the rental counter it was closed. I tried to call and the line was down for service. I was on hold with Priceline for 15 minutes and they said it would take 10 days before they could help me. There were other car rental places open but they wanted to charge me over $800 for 3 days and I had already paid in full for National. They wanted me to wait 6 hours with young kids to be helped! Finally I took a cab to my hotel $117 and rented a car locally the next day. I still haven't gotten my money back.

On July 18th, I received notice that a family member had passed away and that funeral information would be following. On July 20th, I proceeded to look for airfare from my home in SC to TX where the services were going to be held. Since I have been unemployed with no income coming in, I needed to find a low rate. I decided to try Priceline. I went on the site and attempted to bid on several flights using the dates of July 30th (departure) and August 2nd (returning). After several failed bids, I finally received an email stating that my bid was accepted, $300.00 was accepted. The email stated that my total cost, with fees was $342.00. Honestly, I never looked at the email thoroughly. I contacted my sister and forwarded her the email.

I booked a car from you through Hertz for 08/19/2015. When I arrived at Hertz the clerk asked for 200$ that I did not have. Priceline booked the reservation anyway and just let it lapse without giving me an alternative transportation option. I had to walk back to the airport with my luggage and no ride. That was all the money I had for my trip. I didn't realize you wanted a 200$ balance on the card. You caused so much grief and inconvenience in my life during my trip. I was unable to see my son that I haven't seen for years. This is terrible service. You should at least give me my money back. PLEASE.

This company sucks so much that there are no words in dictionary to describe them. I wasn't able to travel because of an earthquake in the destination. The airline initialized refund to everyone and when I called Priceline, they didn't issue me a refund and kept hanging up on me. I will never in my life buy any service from this company. The WORST company I have ever dealt with. WORST WORST WORST WORST WORST!!! This company disgusting!

Breaking News, please do not used this webpage to book any rental cars, local or global. There's no such a thing like NO EXCHANGE, NO UPGRADE AND NO REFUND. A nightmare experience with Priceline. I'm not a millionaire to give my money to this nasty website. All I wanted to do was exchange the day for the following day, which they refused.

Name your own price should be called... Get the worst room at a hotel under construction! Not only will I never again.. "Name my own price", I will never use Priceline again. Just another scam. Hotel "not" under construction. PLEASE... at least be honest and tell people the hotel is under construction. (Oh, I was told the only construction going on was carpet replacement on eighth floor.) Also, check out the 4 Star view.

I no longer have any confidence in using a service like Priceline.com after what they gave us. The absolute worst hotel I've ever seen. Spiders and cobwebs on the ceiling, holes in the bathroom door, ceiling tile looking like it's about to fall out, dirty floor, used trash under the bed just to name a few. We called the front desk to see if someone would come clean our room, someone comes by and says "Housekeeping went home", and they dropped off a busted old vacuum so we could clean our own room! My wife vacuumed our own room and changed our own sheets, wiped down counters and knobs with wipes that came up black after using them.

I just went online to book a flight and auto rental on Priceline.com and I can comfortably say that it was one of my worst buying experiences. They give you a large reservation window and a computer that is designed to benefit Priceline only. They absolutely have no business of working with average consumers. I wanted to fly out as early as possible on Saturday and come back as late as I can on Sunday. Instead I have to get to my destination at 7PM on Saturday and turn around and come back on Sunday at 2PM.

I recently took a business trip to California. I booked a hotel, flight, and car rental. I used Priceline to rent my car and book my hotel. Soon after I booked my trip, I realized the dates I selected wouldn't work with previous plans I had, so I obviously rescheduled my flight, then my hotel, forgetting all about my car rental reservation. So, when I landed in California it dawned on me that I may have forgotten to reschedule my rental. After checking my confirmation email, I was right. I totally spaced that part of my trip. I went to the car rental counter anyway, thinking I could just adjust my dates at the counter, but no. Because I booked through Priceline, I would have to re-book a rental. Which I was fine with, until I found out that they WOULD NOT under any circumstances refund the $120 rental fee!

My husband booked a room at the SLS Hotel in Las Vegas. He requested a 4 star hotel; however the hotel Priceline offered was a 3 star (or less) hotel with very negative reviews under the guise of 4 stars. He tried to cancel but was told by the customer service rep that he could not. Now we're stuck with a sub-standard room. Our error was to trust that Priceline's hotel rating was accurate. Their practices are deceptive to say the least!!!

I requested a "Name your own price" on a round trip ticket from New York to Seattle. It came back that my price was accepted but not for a round trip ticket but a ONE way ticket at $297. When book it had the trip for $379 round trip! The book it trip was from Jersey but still. I spoke to a rep online who said I requested a one way, which I didn't and there was nothing she could do. I then tried calling Priceline and got an automated service though it's list as "customer service". Customer service are machines now? Why would I even think about getting a one way ticket to a place I don't live in. Priceline sucks and I can't cancel.

Im writing to express my profound disappointment at your service recently. We made a reservation with your bidding process. Since I have done this many times over the years, I am familiar with your no cancellations, no changes policy. However anyone, without reading your fine print, would assume that this pertained to the dates/rates/times. We were quite surprised when we found that this also applied to changing drivers. My Brother-in-Law, who made the reservation, is unable to travel, so we contacted you to change the driver. To our surprise, we were rebuffed by several people explaining that this is not doable. What? No one was able to explain the logic of that policy, and they had no desire to get me to understand, or patience with my questions. As of now, we are out $135.00 with no recourse. I asked who else I could talk to and they said I can write a letter, simply brushing me off. I am in sales, and was pretty upset with how this was handled.

I was trying hard to get to see my nephew whose liver just failed. I went on Priceline and booked what I thought was a 2.5 star hotel, non-smoking room. I had someone go and look at the rooms etc and found out that this hotel was old musty and had people hanging all over the balconies smoking and partying. I went online to check it out and seen the horrible reviews all stating the same thing as I was told. I called immediately and told them that I did not mind upgrading etc but could not stay in a smoky non-smoking room. I begged them to help me at any cost to make my trip less of a nightmare. Wouldn't even look at options. They were rude and told me I had no options. Now I'm stuck with what I thought was a decent room only to find out it's a crack house. NEVER AGAIN!!

My husband booked 4 rooms for Nashville, the hotel was listed as 4 star downtown. The hotel was located across the river and its Hotel’s website has it as 2 1/2 star. When he called Priceline to question the star level and location the representative barely spoke English which made the phone call useless. He then called the credit card company for assistance. The credit card filed a dispute for him. He called the hotel and was informed the reservation was cancelled and was given reference #s. Assuming the dispute was resolved he booked 4 more rooms at a higher price, then found out because of the dispute the rooms were automatically cancelled. It had nothing to do with inaccurate information. We are now responsible for both reservations.

For not the first time, Priceline misled me about the rating of a motel, this time the Ramada in Glenwood Springs, CO. It is a far cry from a two star. When I pulled up and recognized it, I saw it was one I had stayed at a year or two before, misled then too. Hot tub is still out of service after two years, the hotel is dirty, not enough help at front desk, polite but long wait (15 minutes?). A lady behind me gave up and left.

I have used Priceline in the past. I logged into my account. I tried booking 3 rooms for multiple families, who are all gathering for a much needed vacation together. After entering the search criteria, it returned results of the Hard Rock Hotel having the 3 rooms (each with 2 queen beds) for 2 nights - totaling $2115.12. We went through filling out the necessary fields of information, credit card, address, phone etc., hit enter, and it kicked back to the home page. Confused, I checked my itinerary and it said "booking failed." I started over and entered a brand new search. The same hotel popped up again so I went through the same thing - filled out the necessary fields, credit card information, etc. hit enter and it kicked me back to the home page. I went to the itinerary and it said "booking failed."

I booked a hotel through Priceline for a conference in Vancouver, BC. Due to some unavoidable reasons, I exceeded 2 hours from the cancellation time. They penalized me one night. I explained them the situation and they were so rude and did not listen to my request to provide at least a discount. It was matter of only one hour and they did not show any mercy. I made many bookings through this website in last couple of years. They never considered this continuous business.

Made a reservation at a 4 star hotel in Myrtle Beach, ordered a king size bed. Got to the hotel, only doubles. Kings had been sold out for over one year due to convention and Priceline knew it. What a scam. NEVER AGAIN!!

Booked a last minute motel room during a busy time of year, and once arriving at motel 30 minutes later, to find out that Priceline had overbooked... AGAIN... supposedly the manager says they always do this. So surprisingly, the reason this is done is so that you book the room and then can't give a 24 hour notice cancellation notice. Then when you call back to try to get your money they've already charged you. They try to make it so hard on you that you just give up. I WILL NEVER USE PRICELINE AGAIN. Ripoff company.

I booked a ticket with them, BA flight to Bangalore and then I had of plans in last minute. I wasn't suppose to travel via London due to immigration issues and there was nothing these guys could do. They just harassed me and I had to book a flight using Expedia. Never in my life I will be using Priceline again. They are such a scam.

For 2015-09-04 have take some reservation vacation with Priceline, in the package (travel, hotel + car) from Montreal to Miami. I supposed to take the car directly in the Fort Lauderdale airport with Hertz company. When I was at the Hertz's office for pick up the car the agent told me I cannot used my private insurance. I have to paid $437 for a insurance with Hertz. I always used my private insurance anywhere. I don't know why it different in this office, so I haven't take the car. The Hertz customer tell call Priceline if I want to be refund.

I will never use Priceline again. They are scammers. I could not change anything about my ticket or flight after I bought it. Shame on them.

I booked a flight for the President of my company and another colleague to Canada. Something came up with the person that they had a meeting set up with and they needed to reschedule. Priceline first told me we'd get 100% of our car rental payment back, but then another person tells me we will get all but $22 left which is how much we paid minus the taxes. Then, I'm told that we'd be charged $230 pp for rescheduling fees. That is almost how much the original flight costed us!

Priceline charged me 46.08$ without my consent and after calling them, they advised me to contact your credit card company. I called and credit card company have provided me the transaction code which only can be generated through and by the merchant. The time of transaction was also different. I called Priceline back and provide all the details. They lied again that because card was international that is why conversion fee was applied and that why it was charged. Ticket was $590 and already was charged in US dollars and conversion fee already applied so it become $761 CAD dollars.

I will never use Priceline again. Ever. I placed a bid on a hotel room, but it was denied. BEFORE I did this, I read the entire policy to make sure that my debit card would not be charged if denied the bid. When it denied my offer, it showed me a hotel that would take my bid, and asked me if I would like to continue and book the room. So, I did. I am a college student, am traveling, and have limited funds for the next 3 days. I tried to use my card to get gas and was denied because they placed 2 holds on my card! 1 in the amount of $318 for the room/nights they denied me, and then another $322 for the room/nights that they accepted. Instead of placing a hold on just the room/nights that I will be trying to travel to in the amount of $322, I am now in overdraft status because they placed the hold in the amount of $640!

I bought an air ticket from Buenos Aires to Madrid through Priceline.com. It was in First class - I have their confirmation of this in written on my confirmed reservation. When I tried to reserve the seats with the airline, they told me that my tickets were booked in coach. I called Priceline many many times. Their call center is in Philippines and Costa Rica. Each time I call they keep me 30 minutes on the phone in order to read the record. I received an email from them telling me that they will do a refund of $100.00 (which is unacceptable). In summary they sold me one thing and gave me another. Beware of this company. You can have the same problem. And nobody will help you...

I booked a hotel several weeks ago and was charged the full amount ahead of time. When I checked out yesterday, I received my bill and it was 50$ cheaper. I called Priceline tonight and they couldn't explained why I was charged more. I spoke to someone higher up. She says that I should have never seen the cheaper price. That receipt was supposed to be sent to me. So they are making a profit which would be perfectly fine, but they do not share that on their website. Then the lady in charge hung up on me when I was questioning the difference in prices. I will never use Priceline again.

I booked an Express Deal with Priceline on a 4-night Hotel package at the Palazzo Condominiums by Wyndham in Panama City Beach, FL. The deal that I booked had a "total cost" of $740.56. When I checked my credit card statement it showed a charge of $963.60 by Pay Leisurelink. When I called Priceline and entered in my trip number it automatically forwarded me to their sister company Booking.com. I had to make 3 separate calls to Booking.com before I could understand the person on the other end of the phone.

My card was charged for the previous day reservation. Holiday inn nor PL wanted to refund my card. They listed me as a no show and charged me for two day stay instead of one. Both Holiday Inn in Byrum, Ms and Priceline stated there would be no refund.

Booked a three day weekend Flight Friday Saturday Sunday. They got me leaving 7 at night on Friday and get to my destination Newark at 12 o'clock Midnight, leave 6 o'clock Sunday morning. This is not a weekend vacation I did a price bid.

Let the buyer beware. I searched for a hotel in Moab, UT but the first hotel was in a different city. Without thinking, I booked it. When I realized my mistake, it was too bad, no cancellations allowed. I checked Expedia and hotels.com and both come up with the city you actually asked for first. Appealing to customer service didn't help, all they tell you is it's their policy. Now policies are important to protect the company, but they should also protect the consumer who makes an honest mistake. Doesn't matter, it would seem all they care about is the bottom line.

On April 10, 2015, placed a request for a car rental. No later than 6 hours I contacted Priceline to cancel the order. I was told to go thru Avis. Called Avis and they said Priceline had to cancel. I have contacted Priceline to get my refund and they have refused. The amount was $113.05. They would not consider that the order was made in error but gave me the runaround. Avis was more than willing to cancel my order. I wrote to Mr. Glen Fogel, COO w/ Executive Services and no reply.

This organization is by far the worst agency on earth. Worse anything you have ever dealt with. They need to be wiped off the face of this earth and am pretty sure they will be sued very soon based on how they operate and treat customers. This is my first and last time using Priceline. I booked a location requesting for space for two people and was provided with a room for one person. As soon as I found this out within two minutes of booking I contacted them requesting to make changes accordingly and or cancel. I WAS TOLD THAT I couldn't cancel because my booking was non refundable.

I am SO disappointed in Priceline.com. I always thought I was getting a good deal when using the site, until I found a rate that was almost HALF the price of one other Express Deals. The site makes it seem so simple and 'hassle-free' to get a refund for the difference. The customer service agent said that I could not receive the 'best price guarantee' because the other site actually offered cancellation, unlike Priceline's nonrefundable, no cancellation policy. However, the website says "Comparable Cancellation Policies" which the agent told me actually means "Must be the same or more strict."

I made a bid on a room and the bid was accepted. When I checked into the room, I was told there was an additional $4.95/night resort fee. What a scam. When I called Priceline, I get a scripted version of a response. As I viewed the pricing on other hotels during bidding, there were statements that there will be a resort fee added to that bid. But on the hotel that I bid on, there was no resort fee mentioned. This charge made my bid $5 more per night. That's $150 more a month. If I'm "Naming my own price", should I pay the price that I named and they accepted or should they be allowed to just charge any amount to my credit card because I'm locked into this bid. Can't cancel it. Can't change it. I'm just screwed. And the sad part, there was no resort. No amenities. Just some rundown old motel.

I bought an air ticket from Priceline. A month later I received an e-mail about a schedule change saying that the flight I booked was no longer available, changing my flight from 2 pm to 6 am, and since I could not make to 6 am flight, I had no other option but to cancel my reservation. The next day, same canceled flight was again in their system for a price triple than what I paid for. When I called customer services, they told me there was nothing they could do, and to buy the ticket again I would have to pay their asking price. NOT FAIR! I will never use Priceline again. SCAM.

I put a bid into PRICELINE. They showed five car rental companies and told me after I pressed the COMMITMENT TO PAY BUTTON, that one of these companies would be providing services. I got SIXT Car Rental Company in Myrtle Beach. I was ok with this. I got to the Myrtle Beach International Airport and waited in line for over an hour and there were only 4 customers in front of me. When I finally got to the counter, the clerk tells me THAT HE WANTS MY CREDIT CARD. I said, "I already bought this and paid for it prior to arriving." HE THEN TELLS ME THAT SIXT CAR RENTAL company won't release a car to me unless they CHARGE my credit card for additional 1-2x the total already paid amount, to ensure that if something happens to the vehicle, they are covered.

I didn't take my flight out due to emergency and had to drive earlier to location. I contacted Priceline, they never told me to inform United and they never did so United canceled flight home. I showed up, no flight and blamed United, no refund.... no help. When I called them Priceline they still had me as an active flight even though I just talked to United and I was cancelled. I was on the phone 3 1/2 hours getting transferred all over to have to pay 218 more for my ticket and come back the next day. Priceline did not help me at all!!!! United finally did. When I asked for a manager at Priceline she said she could only give me a travel specialist. No one at Priceline knows their job I encountered. Very upsetting cause I've used them for years!!!!! Not anymore!!!!

I made a reservation a few days ago with a certain hotel and I found out that they were renovating. I then called Priceline to cancel my order and had a lot of issues even trying to do that. I explained to them that all the new reviews talk about it and how bad the hotel stinks also. I spoke with 4 different people thus far (customer relations let me go after a long hold time) and told me she would call me back in 20 min. after she checked with hotel for cancellation.

I booked a hotel for a weekend through Priceline, which I have used in the past and it has been accurate. Until today, I would not recommend it anymore because they really need to update the hotel images that they are booking for. I canceled the reservation because the hotel looks so rundown and the breakfast is a sham - Knights Inn and Suites from VA Beach. Priceline isn't trying to give me a fair refund which is the price advertised per night plus taxes. However Priceline doesn't show accurate price per night, only the average amount. So therefore they are trying to keep 304 from 500 for ONE night and only give me 193 saying that the hotel is charging this but it is a lie cause I called the hotel and they said Priceline determines the amount. They are false advertising by putting 248.83 per night and only wanting to refund 193 out 500 for two night!!! Also were trying to sneak in an additional cancellation fee on top of it too.

I had a 3 day rental for an economy vehicle from Hertz. I got a Chevy Spark, which clearly had front end repairs as they had aftermarket headlights on a 2015 vehicle. I drove to my destination on Monday evening to return home Wednesday night and return vehicle Thursday. I drove with my 80 year old mother Wednesday morning for breakfast. When leaving the restaurant, the vehicle would not start. Clearly not the battery as lights, windows, etc. all worked, and for the first time, the check engine light was on. I called roadside service and was asked to follow a few instructions, still won't start. Was told that they must send someone to attempt a jump first and if not successful, a tow would be needed. Waited an hour for someone to attempt the jump, did not work.

I booked a trip to Key West and company didn't clearly sated that $20.00 resort fee is not included in the $1581.00 price and when I called and asked to cancel the trip I was told that only $610.00 out of whole amount will be refunded to me. Don't make any reservations with them!

I booked a '3-star' hotel in downtown Nashville for two nights for the end of September. Having used Priceline many times in the past, I felt comfortable in using them again. When the price was accepted at $175 per night, I checked the hotel that I was given. Checking many reputable sources including Hotwire, Expedia, TripAdvisor and more; the average comments went from 'this place should be boarded up' to 'bathroom completely molded' as well as 'all elevators out of service'. All of these reviews were within the past 2 months.

I had reservations through Priceline. Upon arrival I could not find the rental facility so I called one of the 3 numbers on my receipt. The first person I spoke with was polite and trying to help me but we got cut off, so I called back trying to explain that I had just called and lost the connection. The girl that answered the phone was insistent that she did not lose a connection with me and could not seem to get past that to help me find the car rental. I ended up having to cancel my reservation due to frustration of no one helping me locate the facility. So I was left stranded at the airport and had to find a ride.

When I called Customer Service, the nice people from India were absolutely no help whatsoever. They just sprout company policy and take a long time in doing that. It's interesting to note that they won't get off the phone. It's a great place for the lonely to call. I feel that Priceline just bent me over a stump.

I went to Priceline to reserve a car and when I found the rental I wanted, I reserved it like I have dozens of times before. Reserving a car means that I pay for it on the date I pick it up, but Priceline dinged my credit card the same day I reserved. I call Priceline to inform that I was only reserving the car in advance because in NYC you need to it in advance to be sure you can get a car. Priceline said "no, you can not CANCEL, TRANSFER or CHANGE this reservation." So I decided to stick with the reservation or lose my $178.00. On the day I went to get the rental at AVIS they informed that Priceline CANCELLED my reservation and they didn't have any cars to rent anymore. Long story short: Priceline cancelled my NON-CANCELLED AGREEMENT AND KEPT MY $178.00 AND I GOT NOTHING! What a scam!

Booked room at Quality Inn at Rosemead. Called hotel to request quiet room and they said yes. First night woke up to power was out and phone wasn't working. Had to use phone flashlight to take stairs to lobby. Was told power company turned off power for repairs and would be back on by 6. Since I was a woman alone, I didn't sleep until power came on around 4:30. Front desk told me would not compensate me and would have to take it up with Priceline. 2nd night did not sleep due to excessive street noise.

I would not recommend anyone use Priceline. They are a complete joke! I was out of town and decided to stay another day on my vacation. The hotel I was at was booked so I went on Priceline to find another one close by. I found a hotel, chose the King room, booked it and everything seemed great... until I got to the hotel. The guy told me they didn't have any King rooms and I was the 3rd person that Priceline had sold a King room to that they didn't have. I had already paid online and since it was already within 24-hours I couldn't cancel the room and go somewhere else. I was stuck at this hotel now in a double bed room. There wasn't much I could do but he told me it was a litter cheaper.

I made a hotel reservation with Priceline through their mobile website while I was on the road leaving FLL airport. When I arrived to the hotel, 15 minutes after having made the reservation, I was surprised that there was no parking. There was no off-street parking anywhere because the hotel was right off the highway in an industrial area and the only available parking was a closed, paid access only, parking lot at the hotel for a ridiculous price which defeats the purpose of booking through Priceline.

I am concerned that the print in Priceline.com's policies are too small to be read by a significant part of our population. I was recently bidding on a 2 and one-half star category in Yakima, WA and won a 3 star instead. Unfortunately that 3 star has received multiple poor ratings on TripAdvisor and doesn't serve a breakfast that most of the 2 and one-half stars in Yakima serve. My wife and I have used Priceline.com multiple times and have been satisfied in the past with what we have received. I was not aware of the possibility of getting a 3 star and especially did not want this particular one. Therefore, I will not be using Priceline.com again until this issue is addressed and rectified. I did contact Priceline's customer service department and spoke to a supervisor and they said that they could not help me.

I had been using Express and NYOP for the past 5 weeks in Boca Raton FL. I had been assigned to Springhill Suites - a 3* Property. Has a nice pool, Free breakfast, Gym, Free Internet. About $55/night. This property was no longer appearing (Express Deals TELLS you "Hint - you've stayed here before") So I BID - tried 4*, then dropped to 3*. I was assigned a 4* Full Service Marriott in Boca. On Priceline's Express Deal they have a logo for a restaurant, free WIFI, gym, and a POOL. After I arrived, I found the hotel to be under construction. One of the entrances was closed, and the whole pool area and patio was closed due to construction.

I rented a car with the Name your price option. I rented it for 3 days and 1 hour. Priceline charged me 4 days. When I called and explained that I could get the car for less on the Hertz website at full price because Hertz only charges an hour not a day for the fourth day they told me they were getting on the Hertz website to look. They then told me the best price on the Hertz website was $10/day more than what I was looking at on my screen. They would not do anything except tell me I was not telling them the truth about the price from Hertz. I'll never use them again.

I rented a car from Hertz through Priceline at the Milwaukee Airport at the end of July. While driving on the interstate, I discovered a mouse in the car because it was biting on my toes. I pulled over on I-94 (dangerous) completely freaked out and attempted to get the mouse out of the car. It disappeared in the car and I had to drive for an hour longer to Madison not knowing if at any moment it would appear again. I exchanged the car in Madison for another. When I called Hertz, their response was "It happens" and said they would refund me $48 for my gas which I am still waiting for. When I filed a complaint with Priceline, their response was "The best we can do is give you a $50 certificate for a future Hertz car." I could have so easily gotten into an accident. It was very stressful and a bit traumatizing. I felt and feel completely dissatisfied with the handling of my very real complaint.

I booked a car thru them. When I arrived at the Charleston airport, the rental was "off-site" (not told that!) and although arrived mid-afternoon, the Alamo (rental Company) shuttles were finished for the day. I called and they told me I was on my own & that Priceline knew they didn't run shuttle afternoon. They said to contact Priceline. I called Priceline! #1 the first woman spoke such broken English that I was unable to convey to her my problem. Her answer was to cancel reservation. I asked to talk to supervisor and was given another non-American who said they it was not their fault but the rental company. I told him that I had booked it through Priceline & felt they should try to assist me. His only response was that it was not their fault. No attempt was made to assist me.

Kept prompting to raise bid - in the end provided same cost as direct to auto rental company - yet Priceline said "you saved 40%".

Booked with required credit card online with Priceline. During holiday had my credit card company call me to say that another online purchase had been attempted to make with my card number: and it wasn't being done by me. I know that it was hacked in or an insider used it from Priceline as that is the only time I used my credit card. No other trace to follow except this site.

Went onto Priceline.com for a hotel in Boston. The "Express Deal" came up with 28 hotels and prices that meant you didn't have to "name your price." One of the hotels listed was the Hotel Revere with a picture of the hotel at a cost of $242/night. I researched the hotel, it was close to the meeting I was attending, so I booked it… I THOUGHT. Then I received a confirmation saying I was confirmed for the Hyatt Boston Harbor. I immediately contacted them and they said that my hotel was for the Revere area with a 4 Star hotel. I printed out the Express Deal and this is what it said: "4 Star Hotel Revere-Logan Airport Area."

NOT a consistent service and NOT worth the risk. Using the Priceline Price Negotiator, we were booked us the WRONG hotel location for our Vancouver, B.C. trip. The Priceline agent did **not** help us with getting a new room or reimburse us for their mistake. We were charged for a room we didn't use, because it was at a destination we didn't plan for - the room Priceline charged my credit card for was actually about 1-hour away from where we requested in downtown Vancouver.

Booked a hotel on 8/3/15 for a 2-night stay 8/7 to 8/9/15. Selected a "smoking" room. Status on site stated 1 of those was left. Arrive at hotel and find out no smoking room available. Furthermore, I had printed out my confirmation and had given her my credit card to verify with Priceline... stated their system couldn't authorize (???). It had nothing to do with funds, but verifying. So my girlfriend gave her credit card and it went through. Then the clerk gives me the form and it shows a completely different CC# than the one that I used to reserve and a address in Pennsylvania not my address in South Carolina!!!

I was notified that my airline flights were changed. The flights they were changed to were in no manner comparable to the original flights. My original flights were non-stop and at a decent price. When I called to see if I could be switched to a comparable flight I was denied help from two different agents. When my call was escalated I asked to speak with a supervisor because the current employee was rude and unhelpful. Instead of transferring me after being asked multiple times, she hung up on my call. The solution that I wanted was not unreasonable. I wanted to be switched to a different flight with similar flight times for my departure. I told the agent I wouldn't mind keeping my return flight. She then told me that would not be possible. I had to either refund the entire trip or keep the flights they gave me. I had no choice but to refund the flight because the new departure time would not work for the vacation I had planned.

Please do NOT ever fall for the get a $50 off of a plane ticket if you get a Priceline credit card. You end up getting charged twice!! They put the charge on your new card and then the original card you gave them. I am so angry. DO NOT GET A PRICELINE CREDIT CARD!!!

Priceline.com commercial on tv advertises that if you need a hotel last-minute, late check-in (i.e. You arrive in a city late at night and want to find hotels with unbooked rooms) Priceline.com will get you rooms at reduced rates. I drove into Ottawa, Ontario, Canada and arrived at a hotel that I've stayed at before and like. It was 10:00 pm, I checked Priceline.com and they showed their rate for a room with two Queens was $113 + tax. I asked the hotel front desk what their rate would be for a last minute room, they said $138 + tax. I clicked "book" on Priceline.com, the hotel got an instant confirmation of my room, paid, etc. I got to my room, settled in, grabbed my iPad and started catching up on emails. There was an email from Priceline.com with my receipt... $131.90 U.S. Dollars! That's approx $180 Canadian Dollars... How is this a reduced rate? What a scam.

We left town Tuesday for Greensboro, NC for a medical appointment. On the way, booked a hotel room through Priceline because we would be arriving late in the evening. Arrived at the hotel exhausted only to be told they did not have our reservation and they were full. Priceline customer service is a joke. This was the first and last time I use Priceline.

I just booked through "Name Your Own Price" and I couldn't really accept this hotel based on the reviews. Most recent reviews were all under 5 out of 10... most of them are 1 or 2 complaining bed bugs, even though their rating was 3 out of 5. Hotel with bed bugs can't/shouldn't be rated 3. I called them and the only thing they kept saying is the booking is non-refundable.

I reserved a hotel through "Name your own price" in Quebec City. I arrived at the hotel at 7 PM, and the hotel told me that when I reserved the room, they didn't actually have any rooms available. What they could offer me was an interview room, where I could sleep on a pull-out -- terribly uncomfortable pull-out, sofa bed. After spending 30 minutes on hold with various unhelpful Priceline employees, they offered me a 20% discount on a US$190 charge. They also offered me to leave the hotel and take a full refund (at this time it was 9:30 PM and I had been traveling all day), or that they would find me a different room in Quebec but they could not guarantee the location. I had a flight the next morning and decided to sleep on the terrible bed, but the service was pathetic and the problem was insane.

It seems harder and harder to trust what you read since companies like Priceline can deliberately mislead customers without consequence. I booked a room after referring to Priceline's 1 star and 2 star example hotels. I knew I didn't want Days Inn or Rodeway Inn since my wife would be there with 3 daughters. When you click on 1 star examples it clearly gives you four hotel names (Rodeway inn, Econolodge, Super 8 & Red Roof Inn). I knew I didn't want Rodeway so I clicked 2 stars with express deal. When I get my confirmation, guess what hotel I'm in? Yep Rodeway Inn! Priceline, this is not how to retain repeat business! To make matters worse they are rude over the phone and refuse to give you any help period. They told me Rodeway is listed as a 2 star hotel. Well okay Priceline, then how about you remove it from your 1 star examples?

Priceline overbooked hotel and didn't bother letting me know and refused to give me refund.

I was booking a room at a hotel for a rate published on the Priceline Website. While I was completing the transaction entering my Name, Address and Credit Card the system changed the rate and added $29 to the quoted room rate. When I got the confirmation from the credit card I noticed the rate had gone up. I tried to call the call center and got a message after entering my trip number that they could not help me at that time. I called later and was told that the system changes rates all the time and that Priceline would not honor the original quoted rate. The call center agent could not explain what happened and would not budge on the rate difference. Even more interesting was that when I checked into the hotel the agent told me that the rate I was paying was $10 more than their rack rate. Priceline you lost me as a customer forever. I hope this will serve as a warning to any other people who want to use Priceline.

After booking a flight to another state, and insuring my flight, I called to cancel due to unforeseen events. I was told that I could cancel my flight, however, I would not be issued a refund, but rather a credit which I would have to pay $200 additionally to use in the future. ** MUCH?!!! They are money hungry ** that obviously do not care about their customers. Wish I had read reviews before using them to book my flight. ORBITZ.com, here I come. Priceline, screw you!

I made my hotel reservation through Priceline and while selecting I filtered the hotels which has fitness center. I paid $525 for a week. A week before my stay I called the hotel to confirm about my reservation and the amenities they promised but they mentioned they don't have the fitness center. I called Priceline to cancel my booking and book another hotel and they said they can only refund me 10% of the amount i.e. $ 52. I was penalized for nothing. If I am paying for something I have to get it. I am never going back to Priceline and I have told all my friends, colleagues and family members the same.

Beware that "name your own price" may not be your final price. I recently named my price on 4 star hotel and found out the $30 per day mandatory valet fee and the $11.00 per day internet fee was not included in the price. Unfortunately they do not tell you before you name your price what is included and what will be "extra". Customer service at Priceline was no help.

I was having a hard time finding any hotels for under 250 a night in downtown Seattle, so finally broke down and used the Priceline name your price. I clearly selected downtown financial district and I get stuck with a hotel by the stadium. I call to complain and the off-shore representative says, "Oh I see, it is 1.9 miles from downtown Seattle." Great... I selected downtown Seattle because I want to be within walking distance to my meetings. Not walk 1.9 miles in a suit in the summer. To make matters worse, the hotel they picked for my price was being advertised $10 less per night on their own web-site. My own fault for not working with a local hotel for my multiple business trips, but rest assured I'll never use Priceline again.

Two days ago I booked a hotel for 2 nights online. The hotel name didn't show anywhere until I'd paid for it. The hotel they chose was Stay America, the problem is I'd just left another Stay America in Raleigh, because I got sick from being there while renovations are going on, and a problem with my credit card being overcharged. I called Priceline to ask for another hotel or a refund so I could go to another hotel. Basically, I was told hard cheese, and I should write to some company and I would give a refund, maybe in about 3 months. I was also told that the hotel would require $100 in cash as a deposit, although I used my credit card. I had to give in and go to the hotel, where I found out no deposit would be necessary, because I had used a credit card.

I selected the 'Let Priceline Choose' and when I did a search afterward, thinking it was kind of a high price for a 2.5-3 start hotel... I then found six other websites offering rates way cheaper than what I just paid. I trusted Priceline would be honest about finding me a deal and they cost me an extra $100 a night than I would have paid going ANYWHERE else. DON'T USE PRICELINE UNLESS YOU WANT TO PAY MORE FOR YOUR HOTEL.

Beware of Priceline's name your own price feature. For years, I have used this feature willingly paying the price I bid plus taxes and fees. However, now Priceline adds a hotel fee on the back end, which I was not aware of prior to submitting my bid. My hotel fee was $19.95. So, I bid $109 for a hotel and I am being charged a non-refundable fee of $158.59. You can decide for yourself if this is the type of company you want to do business with.

In order to book a correct flight online, I had to tried 3 times, and I was charged total $120 for the fees. First time because the time is too early, I tried to changed the time, they said got to charge me $200 penalty. In order to reduce the penalty I have to book again from them. This time their system has the problem, I put in flight date Aug 21, the confirmation come out Aug 16. They charged me another $30 for this error, total 2 tickets, they charged $60. And I have to book 3rd time in order to get back the rest. It was a horrible problem.

Leaving Seattle, 8/13: SeaTac hotel, $63.00, Travelodge in the slums by Priceline. The minibus picked me up with a friendly driver, but the car was terribly old, dirty, with torn seats. I was the only customer. The Travelodge, very old and dirty, was running a bar with a small front for motel. Women who looked suspicious were loitering outside. I did not feel safe. It was at 14845 International Blvd, SeaTac 98168.

On 8-14-15 me and my family was suppose to check into Crossland Economy Studios in Mesquite, Texas that we got thru a bundle package thru Priceline. Well our flight, they set up to arrive at 10:25 at nite. Then they gave us a hotel that's 30 mins away from the airport. Well our flight was delayed 4hrs, so we called the hotel and Hertz to inform them of the flight delay. So by the time we got to Dallas from Indiana it was 2am. We finally get the rental car and drive 30 mins the hotel, might I add, which we asked to be close to the airport as possible. There were several closer hotels in the area. So we get to the hotel, exhausted and ready to sleep cuz now it's 3am by time we get to the hotel. We get there and they tell us that don't check in after 11pm and they lock the lobby for the nite as per their policy. So we going back and forth with the hotel to no avail.

Found a great room at a great price for a trip on my birthday weekend. Booked the room and found out not even an hour later that I would be unable to make it to the destination. I Called the hotel to cancel and was rerouted to Priceline, and was then told by Priceline that my room was nonrefundable, nontransferable AND non-changeable. Really?! I could not believe my ears. They didn't even try to rectify the problem. Their only answer was that they got me a great room at a great rate. How is either one of those "great" to me if I can't enjoy them? Priceline is really insensitive to their customers' needs. Thanks a lot for nothing Priceline, I hope you enjoyed the $100+ you TOOK from me on my birthday. You will NEVER get the chance to rip me off again. I'd rather pay full price for a room that I can actually get a refund on than to pay a discounted rate without options and pretty much have my money taken from me.

Will start by saying it's ultimately my fault for not paying attention. That said, what a ridiculous racket Priceline is. Found out the "special" rate I was paying ($100 per night) would've been $109 per night through the hotel directly, and they WOULD have let me make changes or even cancel FOR FREE. Booked a hotel across the state for 2 nights through Priceline. Had to change plan and only stay the second night. Wasn't trying to cancel, just change the reservation.

First, the room I received was not inside, it was outside and not as advertised via Priceline. The room was older, smelled stale, and was typically below my standard but I did not argue as I arrived late and was exhausted from my travels. The following day I attended my scheduled events, returned after midnight to find my room had not been serviced. I figured I'd voice my complaint and request towels in the morning. However, at approximately, 2:30 AM, someone began to enter my door from the outside with a key. I jumped up in absolute fear yelling to the person "Get the ** away from my door!" I was not dressed, unarmed, surprised, and completely defenseless. The man was startled himself as he stared at me for a moment, shut the door, and yelled through the door that the room had just been rented to him and they gave him the key.

I went through Priceline to book a room. The webpage had a default calendar date set for 9/6. I clicked on the calendar and changed this date for the night I needed. I then entered my credit card information. I checked my email and noticed that the date went back to the original default day of 9/6. Priceline refused to change the date or refund my money and cancel the booking. Everyone I talked to was extremely rude and unhelpful. I spoke to a manager, Salina, employee number **, who refused to transfer me to anyone else. The hotel tried to help me but was booked for the date I needed. They couldn't refund my money because I paid Priceline, not the hotel. I called Priceline again, but they refused to work with me. They straight up stole money from me.

Priceline bid on a 3 star in Lexington Ky. Got the Clarion hotel. The Clarion was a 1 star at best. Pet friendly, odor, fleas! Torn carpet and signs of mold. Dogs relieving themselves in parking lot and sidewalk. Refund? No! Discount, no! Priceline again, NO!

Made a reservation for 12 th of August. Their computer messed up and gave me the 23 of August instead and would not change my reservation and I need to sleep that night. They wouldn't let me speak to a manager and they said submit your complain in writing. Now I have to pay double for the same night. Worst customer service ever. Never again will I deal with them.

I booked 4 rooms on Name Your Price. I put in the and star level. When I got the reservation it was a three star. I called Priceline. They would do nothing. I Disputed the card, Priceline cancel the Hotel reservation, and still billed my credit card. I'm not getting anywhere. How can they bill me for reservation that they canceled the day I disputed the card. I called the Hotel. Said it was canceled. I then went back and made reservation with Priceline for more money than the first reservation. Now they are still billing me $2933.60. I'm getting nowhere. They canceled the reservation, why should I be billed?

I have used Priceline to book business and personal travel for more than 10 years. I have spent tens of thousands of dollars on hotels and rental cars. I will never use Priceline again, and here is why. For a recent business trip, I attempted to book a hotel room off their site (something I have done many many times). I got a message that essentially said "Reservation line is currently unavailable. Try back again in a few minutes. Your credit card has not been charged." So, I tried again. Got the same message. I tried a third time. Got the same message. So, I tried for a different hotel, thinking to myself, maybe it is this specific hotel that is the problem. I got my fourth attempt. A couple hours later, when I checked email, I saw two reservations. Apparently one of my "unsuccessful" attempts was "successful" despite the message stating my card had not been charged.

My gain and I purchased a vacation package. When I received the confirmation all seemed well. However, 4 days before our departure they sent us a reminder email and it was when I realized that our names were wrong! I called JetBlue and Priceline. JetBlue would not charge a fee for the name change however, because it was a package they were unable to make changes as it would affect the hotel reservations as well.

We are going to New York to visit our son and his wife over Thanksgiving. Prior bidding I went to hotels in New York in the area we wanted to stay. I wanted to avoid the Hudson Hotel because the rooms are very poor, the Hudson rated themselves a 3.5 star. With this information I selected only 4-star hotels however when I was successful the hotel I was given was the Hudson hotel. Priceline considers this a 4-star hotel. The problem with the room is that the toilet is right next to the bed, no walls or doors. You are forced to pay for an upgrade, the last time it cost me another $100.00 a night. I don't consider a room with the toilet next to your head a 4-star experience. The hotel also added $79.80 to my price. Why bid?

I booked a hotel room for one of our employees for a class in the area. The class got cancelled and I tried to re-schedule the hotel stay for a later date, for the same hotel, but was told that the booking could not be re-scheduled to another date, that it would need to be cancelled without a refund. We are going to be charged for something we are not going to use. What a RIP OFF! No flexibility.

Priceline.com advertises "Double Room with two double beds" at Boardwalk Beach Resort Hotel in Panama City Beach FL, however it would not stand behind its advertised accommodations. During check-in, hotel staff refused to provide the room as advertised and demanded extra charge. Calling Priceline.com's customer service line proved to be useless as they did not even try to resolve the issue; opting instead to cancel the reservation and put the blame on the customer.

We booked a king junior suite with Priceline and we received a standard room. They had been sold out on suites for ten days prior and we booked the reservation only a few days beforehand. The hotel was accommodating and offered to provide breakfast as well as a roll away at no charge. We thought breakfast was included when I booked but apparently, Priceline left that off the contract. I requested that Priceline charge us only for the standard room instead of the junior suite since that is what we got, and they would not refund the difference. I will never book with this company again.

Don't use Priceline unless you want to get screwed! They booked a room for me for the wrong night for $135. After getting the run around for hours, they told me there would be a cancellation fee of $135! They are thieves!

I booked a hotel for 2 nights using Priceline. I was mislead to believe it was in Canadian dollars when in fact it wasn't. When I contacted customer service, they brought how the contracts states US dollars. Yes it does state US dollars, but in gray writing all the way on the bottom. All other details of the hotel rooms were in bright writings. They weren't willing refund my money when I explained the misunderstanding and told me that there is a cancellation fee of $138 if I tried canceling.

My husband and I flew to France in mid May. We booked our flight through Priceline. Technically the flight was through American Airlines, but British Airways was listed as the carrier. The night before the trip I found out that our flight had been cancelled, yet no one had informed us of this change, and no one had tried to reschedule the flight. What ensued was 12 hours of hell trying to rebook the flight. Priceline claimed the other airlines would have to fix the problem because they technically had the "credit" for the flight and it could only be transferred by them. The airlines refused to help stating that they informed Priceline of the cancellation a while ago, and it was Priceline's responsibility to contact me to reschedule the flight.

There should be greater transparency regarding hidden hotel fees when the Name Your Own Price (NYOP) tool is used on Priceline. I booked a hotel through NYOP; thus locking me into purchasing a hotel stay. I then found out the hotel has an exorbitant self-parking fee not included in the purchase/bid price of the room. While taxes are understandable as not included in the NYOP bid, hidden fees such as self parking allow hotels to manipulate the NYOP tool to attract business by decreasing the room cost and increasing the cost of hidden fees for a bait and switch in regards to fair pricing.

I have used Priceline's "Name Your Own Price" option successfully many times. It has saved me lots of money, especially with rental cars, and I had never had a problem, until today. I used the app on my android to book a 2 night stay at a hotel. I bid $75 per night for a 3.5 star hotel in Lynchburg, VA. I knew the possibility was slim, but I had nothing to lose. I entered my credit card info and e-signed my initials that I agreed to pay immediately if a hotel matching my criteria accepted my bid and acknowledged that this reservation, if my bid were accepted, was not changeable, transferable, or refundable. I clicked to submit the bid and received the message "Price Accepted". As I scrolled to see my itinerary, I found that I had been charged $139.00 per night with a total charge of $328 for the 2 night stay!

I will never use Priceline again! I will never recommend it! In fact I will let everyone I can know how terrible this company is! For the second time I have been put in a terrible hotel in a very unsafe area! I do not know these areas firsthand so I am trusting Priceline to put me in a decent place. The first time this happened I was able to get a refund, but this time no help whatsoever! They told me there was nothing they could do, no matter the fact that it was in an area that I felt if I had walked out of my room I would probably have gotten mugged or raped. They didn't care at all. They just took my money and said there was nothing else they could do and for someone who uses hotels often I am infuriated by the lack of customer support and services. NEVER EVER USE PRICELINE!!!

As a newbie to Priceline, I booked a car/hotel and had a great experience so I decided to book my next trip with them as well. I booked the room for 4 nights at $109. AFTER I booked I happened to receive an email from another website advertising same hotel /same room/same nights for $99. So I called Priceline back to get only an argument and that it was NOT the same room. So I missed the return call from the agent and just said no worries. Over the weekend I decided to call them back and again email screenshots of the hotel room at $10 cheaper a night. NOT A GO. Still arguing, would not accept that it was the same room. But it was and I could prove it.

On 7/14/15, I attempted to use the Priceline website to name my own price for a motel room. There were several sections to be completed and it stated that my credit card information would need to be entered prior to being allowed to place a bid and finding out if they would accept my price for a bid on a motel room in Portland, ME for one night. There was a disclaimer page where my initials needed to be entered and the page indicated that my credit card would only be charged if Priceline were to accept my bid. At no point was I given an opportunity to enter a bid and my card was charged $233.00. I immediately, within a minute, called Priceline to tell them that I had not had an opportunity to enter a bid and wanted the transaction removed from my credit card and to have the reservation canceled.

I booked a trip three months away for my husband and I through Priceline. I purchased insurance for 'just in case'… Unfortunately, I found out that I am sick and need to cancel. I called Priceline and they informed me that they cannot find where I purchased travel insurance and told me that I will need to pay 50% of the entire trip even if it's 3 months away and I do not go. They were rude, unhelpful, and when I asked to speak to a manager - the phone got mysteriously disconnected. I called back and I was disconnected 3 times. I am still trying to dispute this! DON'T USE!

Decided to purchase third party insurance for a car rental through Priceline.com which cheerfully advertised that it would take care of everything simply and affordably. After an incident (which was not my fault), a tedious claims process which required much paperwork and phone calls on my part, I was left with the bill for some "Administration Fee" of $150 that neither Priceline nor Aon Affinity (the third party insurer) would even consider covering. The customer service was bored, rude, or both from both companies. The experience took a ton of my time and energy and money, it was not simple, or affordable.

In the room was very dirty construction was going on in the room. The beds look like the sheets weren't changed. The owner would not refund my money for the room. I would not recommend this room for anybody to stay in. The pictures are deceiving on the internet.

Priceline has lost all appeal - NEVER BID on hotels. Here's why. STAR RATINGS ARE NOT ACCURATE: The hotels do not match up to the star ratings. I opted for a 3-star hotel. YES, it had the amenities of a 3-star hotel (pool, conference center, on-site restaurant, etc). but the hotel in reality has such poor reviews and poor maintenance that it should not even be considered a 2-star hotel. This is how Priceline can trick you into purchasing a low-grade hotel, a Days Inn instead of the Marriott you expected.

Went to Priceline to "bid" for a car for my trip to Vegas. It accepted my offer of $15/day. I proceeded to purchase but then it changed it to $18/day. I figured that the new price was now the lowest price possible and so I still paid for it knowing that it has this so called "lowest price guarantee." WRONG! It's very misleading. Apparently, this means that (in my case) Hertz has given me their lowest price. I never chose Hertz but that Hertz was the lowest that they could get. After doing a little research, I found out that Firefly and Fox car rentals were cheaper, $14/day and $17/day respectively for the exact time and days, location, and type of cars.

I booked a reservation through Priceline for a single night in a small city in Michigan. I had already called another hotel there directly and they were booked and said it was a busy weekend, so fearing I might not get a room I went through Priceline to find other accommodations. I found another hotel on their website that had just changed from being a Holiday Inn to Baymont and I saw the price was very high -- $176 plus taxes and fees for a single night. But thinking rooms might be a premium I booked it. When I arrived at the hotel, I spoke with a person there while checking in and asked if any discount might be allowed, like AARP or AAA. The person said that could not be allowed because I had booked through a third party.

Sharing what I sent to corporate with 0 response from them: My fiance and I were trying to celebrate our anniversary in Atlantic City. We booked a room a month in advance under his name. We got an email at noon saying our credit card wasn't working so we updated the payment method at 2:22 pm. We blew a tire 10 minutes from the hotel, called the hotel to let them know our situation, they assured us it was okay. Then 20 minutes later, they call us to tell us they are canceling our reservation due to not having a valid credit card on file by 6 pm and then he hung up on me.

I made a reservation from this website and the description was that cancellation was flexible, and apparently they didn't let me cancel.

Purchased 2 American Airline tickets through Priceline. I anticipated that we may need to reschedule the trip so I purchased insurance offered through Priceline. To change anything regarding your purchase, you must go through the carrier. Once you pay Priceline washes their hands of you. I did have to cancel the trip. I contacted Priceline and they advised me that I must be assisted by the carrier. Upon trying to file an insurance claim which is another third party with 2 different names, I was told that the only way to qualify more or less by natural disaster, losing your job, medical with a Dr's excuse stating that you couldn't travel, military deployment or that I was quarantined! HA. $1200 down the drain, plus $40 for insurance that is a JOKE! Read the fine print and don't count on one bit of help from Priceline. Pay a little more to purchase directly from the airline. I will NEVER use Priceline again.

It took almost an hour to be told that they would not match a price for a car because the times of pick-up and drop off were off by 3 minutes and 6 minutes, respectively. I paid an extra $24 and am very unhappy. Furthermore I had to go through various channels (online assistance, two phone calls) just to sit next to my partner on the plane. Not to mention the "no hidden fees". How about resort fee that was hidden?

DO NOT use Priceline, I used their "name your own price" deal and ended up getting a hotel which was cheaper to book through the hotel themselves! Even after proving to them it was cheaper through the actual site and their so-called "lowest rate guarantee," she refused to even refund the difference! Save your time and money, and don't use these scam artists. Will never use them again!

I make a book for Red Roof Inn in Laurel but I never stay because the guy told me it's full and the Priceline charge me 85.65 on my credit card. Don't use this **. Just pick your phone, call hotel reservation, make a book.

I had used Priceline once and had a good experience. However, I just found out today that Priceline is overpriced for what they offer. I missed my flight because I misread my itinerary on my iPhone and customer service referred me to the airline (so much for customer service). The airline fortunately will offer me the opportunity to use my airfare for a year. Then I went online and used Kayak.com to buy a ticket from another airline for a much better flight at almost half the price. Use Kayak.com folks! I wished I had used Kayak.com in the first place and dealt directly with the airline. I don't work for Kayak but heard about it several years ago from someone who worked there at the time. There are too many middlemen with Priceline and I am glad I did not buy the insurance after the horror stories I have heard about travel insurance in general. Priceline.com just became another company on my do not use list.

I went to their website to book a hotel room in Poplar Bluff, Mo. The hotels that they show you will receive are not even listed! Then they recommend that you take trip protection if you need to cancel. My advise is to stay away from this company and go with a better booking that has your interest at heart. They really don't care if you're happy and do nothing to try and make your stay right. I even offered more money to switch hotels. This will not happen again, at least for me and my family. Stay away from these folks.

I booked a hotel on Priceline and pulled up to the Travel Lodge hotel in Houston Texas. I couldn't believe my eyes what I had paid for, smh. I was scared to get out the car, people standing all in front of it, cars pulling up. I call the 1-800 number of Priceline. They told me that I couldn't cancel my Reservation, and I talked to them on the phone in tears. I had my two children with me and they didn't care. I told them that I didn't want any money back, just a safe place to sleep for my children. They still said "sorry their isn't anything we can do". So I lost my money. I just want people to be aware of booking hotels though Priceline before you see them, because they don't care about your safety, as long as they make some money. At the end of the day, I paid for another hotel to stay in for that night.

My son used Priceline to book a three-night stay at a hotel in Greece. When they got there the hotel they did not have a reservation for them. My son sat down with the owner of the hotel and they went on the Priceline website and found his hotel listing which he said he had not authorized and that they did not have a relationship with Priceline. He said that the pictures were from an old booking.com listing. He explained to my son that a travel agency on the island was booking his hotel without having any kind of relationship with his hotel. My son then had to scramble to get another more expensive hotel.

My 1st born is in San Antonio for boot camp and I couldn't be more proud. His graduation is in August and I booked an entire trip on Priceline.com. After reviewing my confirmation, I realized that I booked the flight 1 day late. The entire flight was around 323 for a round trip flight. I immediately called them to change the flight to the day before. They wanted to charge me 230.00 just to change the flight to a day earlier. I stated when I was booking I noticed that they were all the same price and I just booked this flight. I tried to explain what happened, but there was no compassion at all.

The hubby and I are planning a weekend trip while we have no kids. I did the Priceline "buy your room blind for a super-cheap price" but you don't know the hotel until after your card is charged. So I took the chance and came out with a TRUMP HOTEL!!!!! Are you kidding me? I cannot ethically give this man any money and support him in any way. This is question of morality. If all of his sponsors dropped him why is his property an option in the "rent a hotel room blind" offer. They had to know that this would be offensive to many people around the country!

Do not go through this company. Expedia and Hotwire offer the exact same service without the risk of being taken advantage of. Even if you make an input mistake on your reservation, they can't help you. They can't fix it. They don't refund or change it. It's useless to trust them with your money if you live a normal life with possible changes.

A month ago I used Priceline to book a room I needed around Cleveland. I tried several times to use their "name your price" feature but couldn't get a "deal". I think that is a scam but that is a separate issue. I ended up using their tool to simply buy a room at a reduced rate. All seemed well till I checked my paypal transactions the other day. I saw 3 charges and one credit for the amount of the room. So, it appears I was charged twice. I contacted Priceline about this and they said that they charge the card for an authorization when you place a bid and then remove it if you don't get the deal. It may take up to 3 days for the charge to be removed.

I used Priceline for the very first time on 7/24/2015 for renting a car. On 7/25/2015 my bank notified me for fraud on my account. After looking at all of my transactions for the previous day's Priceline was the only service that was out of the ordinary. So I advised everyone to be very very aware of this site because after speaking to the reps at Priceline customer service I feel like this is a ongoing problem with this company.

I was overcharged by $15.52 by using their company, versus walking in and paying the regular hotel fee for a room. In contacting the company direct, I was told that it was past the time to do anything about it. Mind you it's only been 5 days? I was not able to contact them from where we were at 10:30 at night and decided to deal with it when we got back from our vacation. I would recommend contacting the hotel on your way or before you go to make sure you are not getting ripped off before making a reservation with them. First and last time using Priceline!

I was trying to make a reservation for a car rental. I had no idea that I was applying for a credit card. I do not remember seeing the agreement to use a Priceline credit card. I did not even realize that the request for a reservation had gone thru until I got the email confirmation. I paid for the rental car with my regular bank card. I did not know there was a credit card in the mail until I returned home. I did not have the card with me to use even if I had wanted to. They are trying to get me to pay 875.00 for a car rental that cost me approx. 450.00. How did they think they were saving me money?

I have booked a ocean view room and I have been given a standard room and all the executives say it is with no breakfast. It's very bad for me. I have paid too much for hotel. Please help. I am very disappointed by the service received. Please help.

When making travel plans do not use Priceline.com. I tried to change a flight and checked the fares before I did, to make sure then hadn't skyrocketed. Fortunately they were only $50 more on the same airline. They tell me that to change two tickets it would cost $2,900! That includes a $200 per ticket change fee from the airline, $30 per ticket "processing fee", leaving a fare difference on each ticket at 1,220? The flight on their site remains $949, even after being refreshed as I speak to them on the phone. They couldn't explain to me how they got that number. I've been on hold after asking for a supervisor for an hour and 25 minutes now. Priceline.com are thieves. And of course the airline can't help me because they can't change tickets that were issued by Priceline. Great business practices Priceline. You're horrible. From now on I will use them to search for flights then go to the airline directly to buy my ticket.

Priceline will never let you cancel a contract you make with them, NO REFUNDS. Beware they have no problem canceling on you at the airport leaving you stranded. I rented my father a car and he was listed as the driver. He brought everything they demanded of us, atm/debit card, proof of round trip ticket, driver's license, etc... They refused him a car at the Hertz counter. The Hertz counter said they did not know why? Priceline told me it was because my dad's name is not on the debit card. His name is on the debit card. They lied, cancelled our rental, tried to keep all my $ too (until I threatened to get my credit card company involved). Use Kayak, Priceline will cancel on you with no reason or lies.

I was booking airfare from Seattle to Orlando. I typed in the pneumonic SEA for Seattle and MCO for Orlando. I was trying the price negotiator, part of the website, where I named my own price. I entered an amount I thought was fair, and submitted it. It came back approved and I was actually kind of shocked but very excited. As I started reading over the itinerary I noticed that It had changed my departure city from Seattle to San Francisco! I was terrified. So I immediately called to cancel and explained what happened. They would only give a partial refund.

Apparently you can never cancel a reservation if you make a mistake. My husband made a "Name Your Price" deal without knowing I had already reserved a car. I asked to cancel it and they can not because of their "policies". They said that because they are usually such "good prices", they can not do it. Well their "good price" was over $130 more than what I paid on Orbitz. Thankfully Orbitz let me cancel my car reservation without a penalty. My business will go there from now on. Lesson learned.

I had a choice to book multiple hotel rooms in Las Vegas via Priceline. I selected one hotel, The Linq because it offered a special coupon for buying a 2 for the price of 1 helicopter deal. After I purchased the package, I chatted with someone at Priceline on how to obtain the coupon, and she said it was only for select rooms. Priceline does not tell you that your room is not one of the special rooms for the promotion. I purchased the package, and did not get the coupon. Very disappointed. I contacted Priceline by phone this time, and there is nothing they are willing to do to make this situation right. This is a classic bait and switch situation. Be cautious in any business you do with Priceline. All I wanted was the coupon or a different hotel room, but they would do nothing to correct the situation. They are not customer centric at all.

I made arrangements via the Priceline.com website for hotel arrangements with certain requests of breakfast, parking and swimming pool on premises and that these services be free. I requested a 2.5 star hotel because I was on a budget and traveling with 2 children ages 2 & 11. I pre-paid with a credit card for the arrangements. The services were non-refundable.

I am in Nebraska going through cancer treatments. After having chemo yesterday I booked a flight and car for my husband to come see me (we live in Florida) for a day then drive to S.D where his 83 year old mother is having surgery for thyroid cancer. Chemo messes with my brain so when it came to the car portion of the reservation for some reason I entered my name instead of my husband's. I tried calling immediately, both Priceline and Alamo. Never could get anyone. So this morning I called again. Alamo said that because it was booked through Priceline I needed to contact them.

They deceive people making them think they are going to be booking a Hilton, Hyatt or Doubletree hotel, if you use their Name your Own Price tool for a 3 star hotel, and then you actually are assigned Days Inn as your hotel. Their website price for Days Inn was 149.00 (can cancel), I used the name your own price tool to book what I thought would be a 3 star hotel and they assigned Days Inn for 145.00 and no cancellation. Please share this and do not use Priceline. They are scammers! I have used them for years but NO MORE!!!

Third party organization purchased a ticket thru an agency who happened to use Priceline but then cancelled. I now get relentless emails and what is even worst is when I try to delete them from my trash folder they won't go away. Their trash emails are now mounting up in the trash folder with no way to remove them. Numerous submittals to be "unsubscribed" are ignored. Now I get emails that when you choose the "unsubscribe" I am forced to enter my User Id and password, which I don't have or you are forced to create an account. Googled their phone number and it too, by design, has you going in circles with no way to resolve any problems. Priceline is more than willing to take the money and then run use nice phrases that have no meaning thinking this will, by design… end there. Next stop is the BBB and then State Attorney's office in Connecticut to file written complaints.

On June 30, 2015, I booked a 2 night stay at the Sheraton in downtown Dallas for 109.00 per night through the "NAME YOUR PRICE" bidding. After the stay, the Sheraton billed me for the room charge and my parking (self-parking at $21.00 per night). My concern was that room charge DIRECTLY from the Sheraton was only $76.00 per night NOT $109.00. So, I called Priceline CS to claim a "Price Match" refund of the difference in prices. To make it short, Priceline's rep told me that the difference is their profit margin and he would not refund any funds, and he AGREED with me that instead of SAVING UP TO 60%, I PAID 143%. Be aware of Priceline. I would recommend using a MORE REPUTABLE service to save money.

When I was trying to bid a car on Priceline, I entered my bid, and was returned a page with a large green button 'Book my car' in the middle of the page. So I thought I won my bid and clicked the button. However it turns out I actually got charged much higher. The fact is that I didn't win my bid and Priceline gave me a recommendation. So the large button 'book my car' was actually for its recommendation, which was way more higher than my bid price. I ended up getting a compact car with a expensive price. At least there should be some more pages/steps/buttons to go through before I got charged. I think this is cheating.

Booked a motel in Penticton, Canada. The pictures online are misleading. When we arrived at the motel and called them, they said those are ALL Room types that Motel has, not necessarily what we paid for, even though it is under OUR room type we booked (and other room types have their own Different pictures too). Asked if we can cancel without penalty, they refused and just hang up the phone! We ended booking an extra room in another hotel 50 meters away, which is 50 dollars cheaper and closer to the lake. Not sure how this kind of company can survive? But definitely it was the last dollar they got from us.

Finally, I went to my credit union, that same day and the woman from the bank phoned PL and after bringing up that I had expected a 4-star property and was apparently being misled, did PL refund my money minus the insurance cost. STAY AWAY, I would rather pay a bit extra and be able to cancel.

After finding a decent fare on Priceline.com I decided to book a flight to Argentina for my wife. When booking an international flight there is much info that must be filled out. After completing all that... I try to purchase... and I get a message that says, "Oops. Something went wrong. Try Again." To try again, I had to go through THE ENTIRE PROCESS. I tried 5 times and kept getting that same stupid message. Finally, I just went to American Airlines - paid $200 more and was done with it in 5 minutes. Priceline sucks. This is the second time I've had problems with them. No more.

On July 14 I accidentally hit a wrong button on the Priceline website. I was just scrolling to check prices and I hit a wrong key and it purchased my ticket. They say that they cannot do anything about this. It's not refundable and I can't even do anything with it so they said I'm out of luck and 394.00. Can someone please help me to get a refund.

We have always used Priceline for trips both personal and business and been satisfied! However today is a whole new story! They promised a hotel with breakfast included so I did the name your own price deal. They told me a 3-star hotel with breakfast included. Your hotel name will be given once you pay. So I pay and sure enough NO BREAKFAST! And NO REFUND or they can't transfer me to a hotel that can include it!!! I was told sorry you have to deal with it! I will NEVER use their services again because the supervisor told me I apparently I had not read what I confirmed. But the funny thing is that the app has the option to click the number of stars and amenities before the contract page! So guess I have to suck it up because of their lies on their app! And their ** customer service! So this very unhappy business mom will now be booking with kayak for both business and personal every time from now on!!

I booked my hotel on 07/10/2015 through Priceline.com. The next day, 07/11/2015 (within 24 hours), I found I needed to cancel my reservation, so I hit the cancellation tab online. Only then I found I was charged a penalty of one night's stay - the reason being that I should have cancelled before noon of 07/09/2015. My point is that how I could have canceled something that I hadn't reserved (I had nothing to cancel before noon of 07/09/2015)? This policy is ridiculous and not realistic at all. It is trap to cheat money from customers. I made a few phone calls to make my points but all representatives talked to me with very bad attitudes and of course I couldn't get my refund.

Priceline advertised a "sale" on a hotel room in Hagerstown, MD for $84. I booked online and prepaid. When I checked out of the hotel the next day, the receipt said the actual price of the room was $67. Priceline jacked up the price online, then refused to refund me the difference because they said I didn't qualify for the 'best price guarantee.' Their website is misleading and their service, as far as I can see, is a ripoff.

I booked a room while in SC and drove 7 hours to Orlando where the hotel informed us that Priceline overbooked the hotel. Called Priceline and they told me to book again online and wouldn't help book a room over phone. I booked again and again it was overbooked. Priceline customer service is no help. They all read off of a script. I do not recommend them at all.

They sold me a hotel that misrepresented the room and then it took six calls to try to get a refund. Beds too small, crappy internet, no bathtub. YOU WILL LOSE YOUR MONEY IF YOU HAVE A PROBLEM. THEY ONLY USE FILIPINOS and offer no US based support. You can ask to be transferred by other companies, not by PRICELINE.

I wish I could give them negative stars. They screwed up our booking and the representative refused to acknowledge that the confirmation we received was correct and what their system currently showed was incorrect. After about two hours on the phone with numerous "departments", the rep finally yelled at me and hung up. Will never, ever, EVER use them again. Never.

I booked a hotel reservation with an Express Deal and it states that all rooms are guaranteed for double occupancy, meaning two adults, which I admittedly did not pay much attention to (so yes that part is my fault). So when I got the hotel information from Priceline I see they booked me with a hotel that does not offer double beds. Since my children are accompanying me on the trip, I wanted to know if I could have a hotel that offered double beds, as I do not want to have to sleep in the same bed as my children for the entire vacation. Priceline stated no. They kept quoting their "Double Occupancy Policy" and stated there was nothing they can do to accommodate my party because I agreed to the terms. They refused to transfer me to another hotel with additional bed or room options and only offered that I could pay to get a third room. I think it's ridiculous for any hotel or website to assume that two or more people who travel together would want to share a bed.

I bought my wife a round trip ticket recently from China to California. A few days before the day she was supposed to return we ran into some problems where she will have to stay a while longer. I called Priceline to extend the flight dates and was told it would cost me 3972$ to change the dates. I can buy a new one way ticket for 675$ from one of Priceline's competitors. Basically my ticket is useless!! If I could rate this company zero stars I would. I will not be buying from Priceline again. Ridiculous!!!

I purchased a room through Priceline for my daughter on a road trip. And when my daughter went to check in the hotel was very dirty and did not feel safe so my daughter told desk clerk that she would not be staying and went to hotel next door. Few days later I was charged for that room even though she did not stay. When I involved Priceline they sided with hotel and did not try to force refund or advocate on my behalf.

Rented a car from Priceline for a prepaid $495.00. Was billed by Avis for additional $1250.00 for alleged upgrades.

I am disgusted with Priceline and their customer service. I booked a room on June 12th for the Hilton downtown Atlanta GA. I booked the room at 4:55 p.m. on the 12th and I arrived to the hotel at 8:30 p.m. to check-in and to get ready to go to the Kevin Hart comedy show which I paid $400 for tickets for. When I arrived at the hotel they did not have my reservation and I had to wait an hour and a half in the lobby while they tried to sort it out. Eventually someone from Priceline faxed over the appropriate info to the hotel and at about 10:15 p.m. I got checked in. This mishap caused me to me to miss 1/2 of the comedy show that I paid $400 for tickets to.

We booked a hotel on Priceline and we have 3 kids and 2 adults. When we got to the hotel they gave us one room with 2 queen beds. But we ordered a suite with two rooms and 4 beds, so the hotel said they would give us the room we ordered online because that's what Priceline's pictures and advertisement showed. But we still had to call Priceline to get the money back that they already charged. But when we called and talked to a lady named Ava who wouldn't give her last name or give us to her supervisor, she refused to give us a refund even though Priceline was the ones who were in the wrong by showing false advertisement. We argued with the lady and demanded her to give us our money back and after about 30 minutes of her arguing with us and her threatening to hang up, she finally gave us our refund. But now we know to NEVER order from Priceline again, unless we want to be scammed out of our money.

Unable to provide customer service, unwilling to even help, was RUDE, SARCASTIC, and INCOMPETENT. Is that the type of service we are to expect!!!? Wow!!! I will NEVER use Priceline again!

I bought the medical travel insurance for three tickets. I tried to cancel one ticket because of a surgery. Found out that you have to cancel all tickets, not just one. Plus the extra fee to cancel was high. Priceline's representative was difficult to understand although cordial. The call must have been routed to a foreign country. Instead of saving money on my tickets I ended up losing.

I am very disappointed with Priceline and will never use them again for any travel purpose. It was never disclosed that seat assignments would not be available on a 6 hour flight. The airlines did not help but only offer a surcharge for the privilege of assigning seats. The airline told me that the reason I cannot get seats assigned until the day of departure was because I booked with Priceline. Considering I didn't save a penny booking with Priceline, and actually paid more than if I had booked directly with the airlines, I've lost the ability to get seats assigned. Now I must take my chances by waiting until my arrival at the airport to see if my party can even sit together. Priceline offers horrible service, deceitful lack of full disclosure and above all, very little value.

We were charged 4 times on our Amex Card for accommodations never received. Won't use Priceline.com again.

Recently, my husband booked a four night stay at a hotel and made an error as to the location of our trip. An honest, simple error. The reservation had not occurred and as soon as we realized the error, we called Priceline and told them we need to cancel that reservation and would even book the right hotel with them right then. They refused a refund citing "policy". I will never do business with them again. They know nothing of customer service, only greed.