Priceline Reviews

Bought a hotel room at Quality Hotel & Suites Airport East near the Toronto Airport. When we arrived the hotel clerk told me they've been telling Priceline they have been full for 15 days and yet still get Priceline customers. After calling Priceline customer service and been told to wait for 10 minutes at a time we were finally told there was no room anywhere. We asked for our money back which we got. By now it was 3:00 AM. Tired, disgusted and sad. We traveled to Toronto for my mother's funeral. Had to wake up a cousin to let us in at 4:00 AM.

Two days ago I went on the Priceline website and proposed a daily charge for renting a car from the San Francisco airport (SFO) for seven days in July 2016. This was the first time I had used Priceline (and the last). I proposed a price of $50. Apparently, I could have just asked for Priceline to find me the lowest price on the size of car I wanted for the specified period and pickup/drop off location, but I didn't know that at the time. So my price was accepted (of course) and I closed "the deal." My credit card was immediately charged for the full amount of the rental (over $400).

Used Priceline to try and expedite a car rental. Found out after the fact that Priceline charged an extra $22 fee for insurance (on top of car rental). I have no problem with Avis they explained everything on their side. My credit card was immediately charged the fee before I even made it to the next town where I rented my car. When I called their insurance company (Priceline's website said I had to contact them) they said they couldn't help me it was Priceline's responsibility. I was transferred back to Priceline and was told that I could not cancel because I has already rented the car. I never asked for insurance as I have my own. So much for saving money? I cannot see how this doesn't constitute fraud?

I booked a travel package with 26 hours of car rental. I paid extra insurance to car rental company. But I only used the car for 23 hours, so I was charged for one day insurance. Then Priceline should only charge me for one day because rental company charged them for one day. When I talked to priceline, they refused the refund for the car rental of one day.

My son, who is stationed in Kuwait, purchased a very expensive round trip ticket to come home on leave, through Priceline. He did not have a passport but had his orders, leave paperwork, and military ID on him. He was allowed to fly on Royal Jordanian Airlines out of Kuwait into the US. However when he tried to fly back to Kuwait, Royal Jordanian Airlines would not accept his same orders. My son was left stranded in Chicago. He paid for a round trip ticket and was denied the ability to use it on a return flight.

The CDC recommended pregnant women and women planning pregnancy not travel to Brazil. I am in the process of trying to become pregnant. This agency would not honor my cancellation. I was willing to pay penalty fees. I was willing to change destination for scheduled flight time or another time. They would not accommodate the situation at all. I have flown with US Airways for decades and they would never treat a customer this way. They always accommodate the customer and offer excellent service... I will NEVER use Priceline again. I was WARNED about using them. I should have listened. They have over 2000 complaints filed online. BAD Business agency.

I have attempted to change my trip with Priceline and to no success. I am unable to make changes after my seminar was cancelled. I did not receive a written agreement with regards to changes. I will inform all my families and friends not to book with Priceline. It is better to make reservations with the company directly because you can make changes. I am not receiving any refund on my rental and hotel Priceline. Southwest credit me my flight for another trip. That is a company I will always use. You lost a customer.

They didn't return my money and Delta told me they return the money to them, Priceline. I didn't use the ticket because have a lot stop, not even any compensation or absorbing the total difference. I will not use Priceline anymore and not even recommending to anyone.

My flight was canceled due to a blizzard. The airline told me they had authorized Priceline to give me a full refund for the trip but Priceline just messed around with me and refused. Every time I called them (three times) over the course of three days I waited on hold for at least 45 minutes. What is William Shatner doing promoting these guys??? He should be ashamed of himself...

Decided to take trip to San Juan and used PRICELINE. Looking for Condado to get some sun, beach, restaurants, etc. Got what appeared to be a good deal until we saw where we were staying. The Sheraton near the Convention Center. NOT ANYWHERE near walking distance to beaches, restaurants, etc.! Any money saved using Priceline will go to taxis to go everywhere. So we called Priceline to negotiate/complain and got a "we don't care" attitude, no matter who we spoke with. It was a "you bought it you got it" attitude. Like talking to robot drones. Nothing we said had any effect on their bottom line. WE WILL NEVER USE PRICELINE AGAIN. BUYER BEWARE.

I booked my hotel room 24 hours before arrival. Upon arrival I found no reservation under my name. I gave the email confirmation to the hotel manager who advises me to call the 800 number, which I did but was no answer. I panicked and I had to find another hotel because that hotel was completely sold out. Priceline has all my information including my CC number and God knows how are they going to do with it. I hope everyone will read this review before booking through this company.

I recently went on Priceline to rent a car for my vacation. I followed their instructions and even put in their suggested price of $23 a day for the car rental. I was informed of the price and then they informed me if I signed up for their credit card and applied it I would get an additional $50 off the price. My price was $228.95 with taxes included and they informed me with my discount it would be $178.95 with taxes included if I was accepted.

I recently "bid" for a hotel room on Priceline.com. Having done this before I understood the terms & conditions of my "bid" being accepted. However using the bid map I chose two areas in a major city in the UK. The bid was accepted, but the hotel was not in the city I was bidding on. (It was in an adjoining city very close but not in the city I was looking to book.) I sent two emails and didn't get a reply.

These crooks are the worst! Don't understand them, liars, give you the runaround. I have over 4,000 dollars in credit due and these no goods keep putting on hold for hours, lie, are really stupid. Next step is getting a lawyer. Why can't these fools hire people who can speak correctly!!! Never deal with this fraud of a company, just give me what I am owed, cannot take their bull crap any longer... legal help next!!!

I made reservations 4 days in advance at the Best Western Plaza Inn in Pigeon Forge, Tennessee. My family drove 4 hours to arrive around bedtime. When checking in I gave the front desk my printout of reservations from Priceline with the confirmation. The hotel was booked up with church groups and had no evidence of any reservations made in my name. Priceline had passed this reservation on to their subsidiary Agoda.com who charged my card but did not make the reservations. I have never had a problem with Priceline in the past few years until this trip and I am extremely disappointed and inconvenienced. Now I am paying double for a room and have to wait until after the holiday to call and try to get a full refund.

I had such a horrible experience with Priceline.com. Made a reservation for a hotel room for 1 night for my son's golf tournament that was only 3 hours from home but since it started so early in the morning we were staying the night with the team. When I got to the hotel the reservation had been made somewhere in Canada 1000's of miles away. When the hotel manager contacted them they said I would be reimbursed but they never would reverse the charge even though it was their mistake and they admitted it. So This company isn't as great as they seem and took me for $165.

I booked a hotel reservation on 1/8/16 for a stay on 1/17. Received an email 1/13 indicating there was an issue with my credit card and to call the hotel. I did and they had no record of our reservation. I was passed back and forth between Booking.com and Priceline. They blamed each other and no one took accountability. They had my phone number and no call was ever received before my reservation was cancelled. I made a new reservation in a room with one bedroom for FOUR people using that exact same credit card. The policy and lack of accountability was just bad business. I will never recommend Priceline or use their service again. Aman, Kris and Andi were all extremely rude and unhelpful.

Yesterday I was not allowed to board Air NZ flight because my surname has an Sr suffixed to my surname. I booked my ticket with Priceline.com, an American booking agent. On their web page, next to where I type in my surname ** was a dropped down menu which gave me 5 choices ie... For clicking that Sr I was penalized as my name now no longer match my NZ passport. Air NZ under instruction from their Code share partner, China Eastern Airlines not to accept any discrepancy in the name.

I was attempting to book 2 rooms in Johnson Creek Wisconsin for a weekend. After a search of prices, and reviews, the Comfort Suites had the best reviews. At the top of the page I was viewing, I saw an ad for Priceline. I ended up placing a bid with Priceline. The bid I was placing showed that Comfort Suites was on the list for a bid, and the rest of the hotels were out of the area.

I recently booked a trip through priceline.com via JetBlue. The total came out to $774.14 for 2 tickets. When I saw that the price dropped to $738.14 within the next week, I called JetBlue to see if they could do a price adjustment. JetBlue told me the amount I paid matches the lowest rate so there were no adjustments needed. My credit card statement shows I paid $774.14 to JetBlue but the SUPERVISOR at Priceline begs to differ.

Priceline - Hotels. Priceline's ratings of New York hotels as 4 or 3.5 stars was highly deceptive. I wound up with a reservation for a very very tiny room in a 4 hotel described as "upscale plus". Nonsense! The room is VERY SMALL WITH A SINGLE FULL-SIZE BED for two adults. Customer reviews confirmed the ridiculous size. Priceline does not give you the option of rejecting or choosing hotels. You are completely dependent on their categories and choice.

I had booked a car rental with priceline, but when I checked with the rental agency, the car was not available at the specified time. They had no other cars available, and I ended up having to book another vehicle abruptly, which ended up costing about $300 extra for a week. It is much better to book directly with a car rental agency.

Priceline.com is a joke. They charge more than the hotel charged. They did not pay the hotel. We had to wait over an hour to be connected so we could get our room. We paid in advance. Priceline charged 11.00 more than the hotel would of charged if we booked directly and that included tax! And when we finally got a Priceline operator, I asked her about the guarantee and said, "you have to talk to website?" ... that she could do nothing. Websites do not talk to me...

Priceline is NOT taking any responsibility for their agent's fault. My flight has been delayed for more than 22 hours and the agent insists only 2 options for that: accept the change by the airline or refund the partial value of the ticket. When I choose to refund and after the agent calculated manually for 10 minutes, they provided me the information the total amount of $476.4 will be refund to me. I referred to more than an agent for the refund total amount and that's the amount provided by few different agents. By that, I made my decision to get a new ticket on my own because the price difference is not that much for the new air fare. After a month, my bank statement did not show any refund from Priceline. I called again and ended up there was only $234.8 will be refunded to me. I am so upset and I called for more than 7 times engaging on the phone for more than an hour trying to solve it.

Other than that the room was nice set up but there's a cobwebs on some part of the room, it seems like it has been seat for a wow. Priceline is okay for car rental but not for hotel!!! Never again.

I booked a hotel in LA near the Burbank Hotel and Priceline showed me a price of $96 per night, including taxes. And when I finally complete the booking and show up at the hotel, the hotel charges an additional $21/night for parking. Considering there is no way to check the name of the hotel beforehand, there is no way to tell if the bidding price needs to account for the price of parking. And like everyone has mentioned in the other reviews, the customer service is seriously lacking in training. I asked the lady on the line if I could speak with her manager and her response was "no", so then I asked her if there is a customer grievance center I can discuss this matter with, and she hung up. :( I would definitely stay away from bidding and considering the customer service, oh well.

I booked a suite for the Casa Di Veneto in Crete, Greece through Priceline.com. The confirmation I received from Priceline.com was: with hot tub (we did not have access to but paid 30 euro a night for), with Jacuzzi (we did not have because the electricity was shut off the entire time), for 4 people (we were charged for an extra room even though it was confirmed there would be no extra cost), breakfast included, for the cost of $722.59.

After booking a room through Priceline I realized that they had charged my card twice. I have been trying to get this resolved for nearly 4 hours on the phone over the course of three days and they were still unable to provide my bank with the information they needed to resolve this issue. The fourth customer service agent I spoke with was snippy and provided little information. I won't be using Priceline again. If things go smoothly then they are great but they are completely unresponsive to errors in their system and their lack of concern for both my trouble and my wasted time is inexcusable.

I purchased a ticket for my Turkish fiance (Five months of pay for a typical Turkish person), flying from Istanbul to Mexico City, with the understanding from Priceline customer service that he would not need a transit visa if flying on the same airlines and was not going through customs. Then terrorist attacks in Paris happened and the transit visa rules started to become stricter, especially for Turkish citizens. I tried to change the ticket through Europe as we called every single embassy and asked about the changing rules. I was hysterically crying to the agents on two occasions (one put me on hold for 45 minutes) about the frustration of the visa change and about the situation, who had absolutely NO compassion on the phone and told me the change in ticket price for a change in layover to Europe would cost an additional 8,000, pay up or hang up!!! I then tried everything in my power to try and obtain a transit visa for the three hours.

Made a reservation with priceline. My son who I made the reservation for was told there was no reservation even though priceline sent me an e-mail giving me a booking number. Tried to call priceline. They wanted access to my Contacts. No way. So I called priceline's "agent" adobe or something like that which was India (couldn't understand a thing she said) and was told I had to scan my driver's license and credit card and send it to them before they would book the room. Gave up, called the hotel direct and spent $25.00 more than priceline was supposed to charge me. Total nightmare.

Tried the name your price option. I put in $35 a day for standard suv and the price was rejected. I get a screen that tells me to try another price and an email with "tips for successful bidding." I was also looking at another site with another suv for $25 a day. After booking the cheaper vehicle I get charged by PRICELINE for a vehicle at a cost of $41 a day. I NEVER agreed to a car for that price or any deal with PRICELINE. They rejected my price then charged me for the vehicle anyway. Will dispute the charge and NEVER use PRICELINE again.

I just booked a hotel with Priceline using their 'name your own price' feature. Upon successful bid, I noticed that in addition to my price, the hotel will charge me a separate, mandatory fee for every night. On top of that you pay – of course taxes and... more fees. Don't use this service. It's misleading, lacks transparency and the reference prices are highly inflated.

This company is totally inflexible with poor communication. I rented a car for 2 weeks but was told by the car company that I could change my rental dates. I did so and paid for the new dates but was told later by Priceline that I would not be refunded one penny. (Btw their phone line wasn't working, so I had to chat with a very unempathetic customer service rep on chat. There is obviously no care to train their reps with quality service). Point blank. No credits nothing. $360 given away with nothing in return. No wonder their stock price is dropping. They don't even pay the car rental company anything so in a way, they are legally stealing money for no service in this fashion. Yes, it's in the fine print. Go figure, fine print... Does that always match up with a human being's reality in holiday travel? No. Never giving a cent to this company again.

I encouraged my daughter to book a hotel room using Priceline and their Express Deals. She picked a 4 star hotel that was advertised as 30% off or more. The hotel she ended up with was $10 less than the regular price as shown when we clicked on the reservation. Far from 30% off as advertised. It was also in a part of town that did not show up in our original search. In fact it did not show up on the Priceline website at all. It was very important that she stay in a certain part of town and this hotel was far from it. It was within the map area as described but we felt confident that she would get a room in the right area as every hotel listed by Priceline was in the area she needed to be.

In September of this year I made the mistake of using Priceline to purchase tickets to France for June of next year. Based on my experience I will never use Priceline again. After I purchased the tickets from Priceline I transferred units in the Army Reserve and my drill schedule changed and my drill fell on the dates when I would be travelling to France. I called Priceline on the 25th of November to find out what the process was to request a refund due to military duties and was given an email address to send my drill schedule to which I did and was told a decision would be made within a few days. During this call I was on hold for a total of 36 minutes. I called Priceline again on the 27th of November and was advised that Priceline had received my documentation, would contact the airline, and would contact me the following Monday or Tuesday. I was on hold for a total of eleven minutes during this call.

I just got offline with Priceline's awful chat line service which directed me to self-service. I could've hired a monkey to do their job. The worst customer service I ever received.

I am really disappointed with your service. I had book the two-way tickets for Australia-Toronto. I had return flight on 24th November and on 23rd November, I received an email saying my flight has been cancelled. Also, it was mentioned that flight has been cancel on my request. I have never request anytime anywhere for the cancellation. When I tried contacting Priceline, they asked me to contact airlines, and again airlines asked to contact Priceline. It takes me almost up to midnight to sort out my flight. I had to cancel all my plans of visiting friends and shopping on that very last day of my stay. I have to go through so much hustle. Also, the seat and flight was not as per my request. In my transit in Dublin, also I have problem because of this flight cancellation. This is really disappointing.

We placed a bid on Priceline for a standard suv. We needed to take a trip from Knoxville, TN To Portland, Maine where we were going to attend our grandfather's funeral. We got the confirmation e-mail but it was not for a standard SUV it was for a Kia Rio. There are 5 of us that were going and we all know 5 people cannot fit in a Kia Rio especially when 2 are children with car seats. We called Priceline to tell them they switched our car from a suv to a Kia Rio and they told us we should have checked the confirmation page. Well the problem there, is they have already taken your money by that time and we never once clicked on a economy car.

Priceline's customer executive office has their staff in the Philippines... my complaint regarding a hotel was not taken seriously, a promised call back never happened. They are selling hotels that don't have what they advertise with which makes them responsible as they have to check if the information of the hotels are authentic, especially when there are complaints. I'll make sure that I never book with the Priceline group anymore. Selling the family stock in priceline.

I called about 4 different Priceline numbers. It took an average of 5-7 minutes prompting through because I don't have a trip number yet (in fact I'm not going to pay out the nose for a room if I don't know what I'm getting which is why I'm calling in the first place). When I finally do get a person, they ask over and over for a trip number. I tell them I need help with getting details about a room before I book it and spend hundreds of dollars. They say "we need your trip number before we can help you." I'm like "I don't have a trip number. I need details on the room first."

I booked a hotel through Priceline at the airport and it is nowhere near the airport. Will be disputing this with my credit card company. I chose my specific area as Charleston International Airport CHS & I got a list of 10 hotels – within the list was a link to express deals - right under my location the first hotel I booked and it is nowhere near the airport – 8 miles away. Other people have had this happen as well. Very deceptive. Priceline says it's nonrefundable. Will see about that. Annoying that they would deliberately mislead us.

I accidentally clicked on a bid for a rental car to be picked up and returned in the same city (I needed to return it in a different city). It took me a fraction of a second to close the window in an attempt to not have the bid go through but it was too late. Less than a minute later I was already talking to a customer service rep to try to cancel the transaction. Rep referred me to the outside rental company (Budget Rent a Car) and stated it was up to them to cancel the transaction and refund my $100+. I contacted Budget and they stated it was up to Priceline.

I made a mistake and booked the wrong Embassy Suite hotel on Priceline. I called and asked if I could cancel the current reservation and rebook with the Embassy Suite that had an indoor pool. They said my reservation could not be cancelled or changed. They were very cold and rude. I asked to talk to the manager and she was even more condescending than the rep I was first speaking to. The hotel I was asking to change to was $50 more. I have used Priceline practically since their inception. As long as you don't make mistakes, you might be ok. If you make a mistake on your reservation they will not help you. Everyone knows that it is completely untrue that they cannot change reservations.

I will NEVER EVER USE Priceline again. I booked a flight to FL for a closing on a home and took out the insurance for trip protection. When I had to cancel the flight and rebook the trip and the car rental, they said the cost would be $200 per person to rebook the flight and no reimbursement for the car. Car Agreement stated no transfers, non refundable, ok so that is on me for not looking at it better. I also tried to work directly with the airlines and car rental co. but the cost was more than just rebooking the flights. I also canceled my flight 2 weeks early since I knew my closing got moved.

You should never book an international trip with them. Their customer service is very horrible. If we call them, they will ask us to call the airlines for any service but the airlines will tell us to call the Priceline. They just bombard us without servicing our request. Waste of time and Waste of money.

Booked a hotel through Priceline on November 24th. Looked at prices for hotel again on December 2. The price had gone down from $129/nt. to $111/nt for the same hotel, same dates, same room, same amenities in room, etc. I wasn't worried since Priceline has a "Best Price Guarantee" policy. I read over the policy several times and my account is covered by what their policy states.

I reserved a rental car from Budget in Prague, Czech Republic returning to Vienna 8 days later. The price and service from Budget was good, $364. However, my AMEX was charged $1245. Priceline customer service would not help at all so I called Budget. Since they were moving very slowly, I called AMEX customer service. AMEX is wonderful. With one phone call, they gave me an immediate refund while they worked through the details with Budget. I would have saved a lot of effort just calling AMEX right away.

If you have a problem and you booked through Priceline, you are out of luck! They don't care at all and will NOT help you. You will hear "I can't help you with that" a LOT. This is literally the worst customer service I have EVER received and that is a big call! I booked a hotel through Priceline as I have done many times before with no problems. When I looked at the receipt, I had been charged the regular rate for the room rather than the advertised "Sale" price. I called immediately to get help and was told that they couldn't do a price match guarantee because I didn't have a valid receipt at the lower price!

Never, never, never accept the online car insurance with Priceline when you make a reservation for a car through them. When you get to the car rental place, they don't accept Priceline's car rental insurance and when you call to cancel it with Priceline and let them know that you are at the rental place and they are not accepting their insurance, they will not refund your money to you. I paid for car rental insurance twice because of it.

Just tried to purchase a ticket from OMA to JAN at Priceline's price and entered card info and they came back with a new price way above that. How does that work? Shame on you Priceline!!! My brother would really like to see his Father for the holidays. Who knows how long Pop will be around. Shame on your lure Priceline!!!

Priceline will be glad to cancel a room for you. But they won't refund your money for a reservation you made 15 mins before you talked to them. They are not helpful in any way, they are helpful to their own pockets by keeping your money. I will never use Priceline for any reason in the future. I will also advise my friends and family not to either. They have the power to change all types of dates, times arrangements, etc, but they will not because it doesn't benefit them.

I reserved and paid upfront 2 nights at harbor hotel in Baltimore because I saw the hotel have its animal friendly. After I arrived at the hotel to check in, the lady at the counter ask me if the dog gonna stay, of course I say yes. And she ask me to provide a credit card. 15 min later I received an invoice charged on my credit card of 50$ x night just for the dog (chihuahua). When I reserved, no one ask me if I have a dog or not and also no one tell me its extra 50$ night. After I talk over 2 hrs at the phone, the hotel give me a break of 25$. Additionally to park the car are also 20$ x night and thank of Priceline, I spend in 2 days more money if I go tho the Hilton hotel.

Every time this year I've stayed at a hotel that I booked and Priceline the star rating doesn't match the hotel. I thought I booked a 3 star hotel in fact when I got there it was more like one and a half, 2 at best. The amenities are always low quality.

I booked a hotel room at Wyndham Garden Fort Myers Beach - Fort Myers Beach checking in on 1 on priceline.com using the option of name your price so basically it is non-refundable and non-cancellable reservation. I was charged about $250 + $46 for taxes and fees, while other websites like tripadvisor.com and amom.com were offering the same hotel/room night for $155 + $23 in taxes and fees. I contacted priceline.com. I spoke to a customer sales representative who said they would make up the difference if they can find it on tripadvisor or any other competing site. I sent them a screenshot from tripadvisor but the Customer service rep kept insisting that she is unable to find the competing rate. In fact the hotel room is available at $155 as I am writing this complaint.

Called to request a change of dates 5 min after booking due to not have booked my flight yet and they would not work with me. Then I found the same hotel for $150 less and they would not price match either. They got me for a little extra cash but it will be the last time I make a purchase with them.

I used the "Name Your Price" to book a hotel. I requested a two star hotel but instead was given a three star hotel that was ten miles away from my intended destination that has limited transportation. I feel this is a bait and switch tactic because the hotel is so far away. It would be better if they put that hotel in another zone. I have used Priceline for a long time and will recommend not using them in the future, Customer service was not able to resolve this problem. Think twice before you use Priceline. They will not support long-term customers.

I recently booked a trip to Thailand. Priceline had many options indicating Airline's prices, and trip times. I chose a trip on South Korean Airlines primarily because the trip time was short. So I hit select this round trip, both trip to and return showing less than 20 hours of travel time. Well it turns out that there is a 23 hour stopover in Korea, which was not included in the trip time! Naturally, I am pissed! While I have to live with the trip, I will boycott Priceline, Kayak, and other subsidiaries got at least a year! If anyone wants to start a legal suit, count me in!

I booked a trip to NC with them. It was to be first class air, hotel, and car. I received the invoice and paid it. Two hours later I received the itinerary and saw the air ticket was economy. I called and was told they did not book first class and to call the airlines. Since they were not providing the service why should I do the work. I told them to cancel the whole package. Later when I got my card statement it still showed a charge to Priceline. When I called they had cancelled the air and car but said I had to call the hotel direct. Called and was told to call Priceline or my card company. I called my card to refute the charge. While we were on the phone he made a conference call with Priceline. After explaining the situation with their representative he hung up on us. Never use these people. No service, no support, burglary take your money.

I reserved a rental vehicle 20 days ago. Based on that reservation I made all other arrangements like flight tickets, hotel and all. Now the reservation has been cancelled. Rental car company is saying that it is a mistake of Priceline as they showed the not available vehicle as available. And Priceline is not at all taking responsibility of booking same vehicle with another rental car company. They simply asking me to cancel the reservation and make another reservation. Now the prices has raised by 2 times now. My entire trip plan has been disturbed because of Priceline.

Never. Never. NEVER use Priceline to make a reservation. It is not cheaper or more convenient than going through the hotel itself. I made a reservation on the 20th to stay 5 nights. My plans changed and I only needed to stay 4 nights. The hotel manager said if I had booked through the hotel it would have been no problem, but since I used Priceline I had to call them. I called them. They refused to give a refund, even though I was canceling that last day, 4 days prior. I asked why. He said that my deadline to change the reservation was the 19th. The day before I made the reservation. Oh! If I only had access to a wormhole (or the Tardis), then I could have gotten a refund. They claimed to state their policies, but I did not see where my dates were ironclad on the submittal form (must have been really fine print). Or, maybe they have access to time travel and went back and made that policy change just to thwart me. Who knows?

I was on Priceline name your own price just scoping out what kind of deals I'd get for Christmas. Before confirming my booking, I just clicked to see what seats would be available. Upon clicking the link to available seating on the flight it took me to a page that confirmed my bookings and didn't even show me what seats were available. On top of that tickets were somehow booked for November NOT December. I called Priceline about this ** disaster and they wouldn't help me. Their website is a stupid joke and so is their (lack of) service. ** em!

Be very careful when dealing with Priceline. I needed a hotel near Boston Logan airport for a night layover. I "bid" on a hotel room "at" Logan airport. Got a room for $95 - "Red Roof Inn at Logan Airport". The problem was that it was "not" at or near the airport. It cost a $88 taxi ride to the hotel and $83 back to the airport the next morning. When I complained, Priceline told me too bad if I had "studied" its online map, I would have discovered some of its airport hotels are far away. Taking a look at its online maps - you will see that you need a magnifying glass and a deep knowledge of the area. Best advice - avoid Priceline.

I booked our flight to Denver on November 3 with Priceline. I knew the airfare was not refundable, because I read it on the airline's web site. I guess I thought I had a best price guarantee with Priceline, and knew I had 24 hours with Priceline to cancel the flights. Turns out, the GUARANTEE WAS ONLY GOOD FOR 24 HOURS as well. I called customer service after looking at website, thinking "Great! Same itinerary, same flight, etc." But the service rep burst my bubble and informed me I was not eligible for a refund, because it was more than 24 hours since I'd booked the flight. I returned to the website, and found the 24 hour clause buried on the second page of the FAQ's. So the consequences are, I paid $178 for 5 tickets with a "Best Price Guarantee" on Priceline that are selling for $111 each now, costing me an extra $335. Priceline's Best Price Guarantee is next to worthless. There is no guarantee.

I made a hotel reservation and realized within 2 minutes that I reserved for the wrong date. I called the hotel but no one answered. I chatted with Priceline but they told they couldn't help because no one was answering at the hotel. I asked them to just cancel the reservation but they would not. They told me to call customer service the next day.

Booked a hotel room through Priceline. Got a confirmation number via email. Just to be safe, I called the hotel en route. "No reservation by that name here", they said. Called again hours later. Same answer. Called Priceline and got recorded message saying my confirmation was all in order. Couldn't speak to a real human.

This company is the absolute worst. I prepaid for a hotel and had a meeting cancelled and they wouldn't allow me to cancel because I "hadn't spent enough money to warrant a refund", when I asked about cancelling but paying a fee, rescheduling my booking at a later time for a different location, getting the money as credit toward another booking I was told over and over there was nothing that could be done. This is absurd. Other companies, even hotels themselves will allow you to cancel within 24 hours and this was well over 3 weeks in advance. When I asked if I could file a complaint with the company I was told they would "make a note". Needless to say I will not be giving them another dime.

I booked a hotel through their auction service at a reasonable rate. However, I came to find out that the hotel's pool was not going to be in service during my visit. The price I paid was based on the amenities the hotel had to offer, so if one of the main amenities is not available, the value of the room is much less. I called Priceline to see if they would move me to another hotel. I even offered to pay to upgrade to the next star level available. The overseas call support would not speak to me beyond reading from a script and refused to put me through to a supervisor. The bottom line is that Priceline charged me for a hotel listed with amenities it didn't have. I have lost all confidence in this company. They proved that they will fight as hard as they can to keep the money they've already been paid instead of making things right for the customer.

I was supposed to be receiving free prepaid gratuities on my cruise. I went back & forth for 3 days straight with the cruise line & Priceline while on my cruise. Priceline told me to have the grats removed from my account which I did but guest services told me that I would be responsible for paying them out of my own pocket. So I paid $250 out of my own pocket to my room stewardess, waiter & hostess. I figured it wasn't fair that they wouldn't get paid due to Priceline's negligence. Now I'm still waiting for a answer from Priceline for reimbursement. I am going to see a lawyer if they don't make it right and sue them for the money plus ruining my cruise and frustration.

Booked a room with express deal and the hotel refused to give us 2 beds without extra charges. Called Priceline and their only response was "sorry, you got what you got. Just call the hotel." Obviously paying more would have gotten us into a better rated hotel (the one we got was a complete dump next to the freeway). No option to upgrade and pay more for a different hotel with 2 beds. No solution on either side. Ultimately had to solve the problem with our bank. Finding their 1 star rating here on this website is no surprise to me.

Joining the chorus of never using Priceline again. Booked a rental for Alamo through Priceline and was only allowed to book at the airport though I wanted to book from a closer location... oh well. The next day I was sent an email from Priceline making an order of a cheaper rate at the location I originally wanted. But Priceline would not allow me to cancel the airport reservation. It is my fault that I did not read the tiny print but it never occurred to me that I could not cancel. All of the "customer service" people had Indian accents and though I had lived in India for five years found them difficult to understand and one in particular was quite rude. Anyway, done with Priceline and Alamo as well for entering into a business relationship with them.

No service rendered! And they still take my money! A representative says that once you rent a car on their site there are no refunds or cancellations even though you don't use their services. Total bs. They wont give me a credit

Case no **. Very unhappy with how they did business, definitely. I purchased vehicle collision and damage protection accidentally but I did called them before taking a vehicle out from parking lot and mentioned them that I was not sure if it was vehicle insurance. I called them and one of the senior customer service agent said that she would not cancel my full reservation but she would make sure the amount charged for collision and damage will refunded and she gave me case number to follow. She also mentioned that I will receive refunded amount in about 10 business days. I tried many times to contact them to know what's going on and how and when will I be refunded. Now, they say that they won't refund the money back which I think is nonsense and the worst way of dealing regular customer.

I didn't mention at what point my trip became a disaster, in hindsight, it was Priceline.com. I purchased the package and the nightmare began as soon as I boarded the plane (American Airlines). The hotel was lovely though, I have nothing but praise for that part. In any event, there was a medical event that mandated a prolonged stay (as the trip was for a medical reason), and when I attempted to change my flight, but to no avail. I was willing to pay a penalty fee but they required more than that. It was ~$200 cheaper to buy a brand new one way flight back home. I explained that my trip was for medical testing and additional tests were added, all I got was, "I'm sorry to hear about that but", or "I'm sorry to hear your frustrations", or "I'm sorry you're going through this."

I booked a hotel on Priceline.com. I had until 6pm to cancel it. I called the hotel at 3:10pm to cancel the reservation and they told me to go through Priceline, as that's who I had booked through. I went to my receipt, followed the link and cancelled the hotel. I had a follow up screen on my phone that said the reservation had been cancelled. I went on to book another hotel (not with Priceline) that was closer to the event I was in San Francisco for.

Watch out for the website errors. We recently booked a hotel for Provo, UT for a hospital stay and after reviewing our order we paid only to receive the receipt that had completely different days on it. The agent claimed to be unable to help us with anything and we were forced to pay for a stay we couldn't possibly use. What a waste of time and money. It's cheaper in the long run to call and book a room or flight directly through the hotel or airline rather than waste money here.

I booked a Hotel through Priceline's "name your own price" tab. I'm in Atlanta working on a budget and just went through the SC flood. The hotel came to $67. I called the hotel they booked only to find out that they hold $100 in incidentals! My issue is that when people use the name your own price feature, they have no choice in where they're going to end up! I didn't have an extra $100 to give the hotel for a one night stay!! Mind you the cost of the room was ONLY $67!! Of course I read ALL of Pricelines stipulations regarding what may be required, but this is just ABSURD!! They were however able to cancel with a full refund, but now I'm out of a hotel and $67 for 5 days until it hits my account... AND I still have to find another hotel!

Don't book anything with them because if something happen even you paid for insurance coverage with them they will never refund you even it's your right. They are rude. They really suck for the customer service. It's a fraud. People should sue them. I'm too disappointed to give details for what happened but I won't recommend them to anybody.

I am a frequent traveler as well as a professional. I had booked a room per my usual with PRICELINE. I did my homework on the hotel I would be staying at however due to my particular line of work, I have a large network of contacts that keep in touch in case there are safety issues that could arise during our work travel. While I have never had to change a reservation to date, I ended up having to make the decision to cancel a reservation. I wrote PRICELINE and explained everything... my line of work, alleged issues that could potentially harm me (or someone else) and that I have been using them for a long time and have never requested anything like this because I know their policies and am not one to complain for no apparent reason.

We got a car rental that was too small. A car that was supposed to be for five, standard vehicle ended up being a very compact two door car. It was terrible.

I have been using Priceline for years. I know how to do it and I have never once tried to contact them to rescind a bid. Today I tried to bid using my Android phone on a 3g network. The phone flashed twice and before I could enter a bid or the days, it booked me two days that I did not bid for. The rep explained that the phone pre-filled in the bid for me and insisted that I put in 2 days which I absolutely did not. They could not care less that in over ten years I have never once asked to have something corrected. Their app failed and they will do nothing. I am paying over $400 for one night in a hotel I could have gotten for $150 with AAA. Never ever again.

A second agent from Priceline worked with me to resolve the issue.

I was shopping travel packages (hotel, air and car) today, October 22nd, 2015 for a six day trip from Newark, NJ (EWR) to Honolulu (HNL). I selected my package that included: Nonstop flights on Hawaiian Airline, Outrigger Reef Hotel & a midsize car from Avis Car Rental. I also added the trip protection plan @$53.00. The package total was $2288.39 which included the $30.00 per day hotel fee, taxes and other charges. As I was checking out, I noticed my airport changed from EWR to JFK. Luckily I caught it. So I went back and changed departing city to EWR, went through the entire process of checking out again, I double checked the departure airport was EWR and clicked the "Purchase" button. I waited for the reservation to process. It did not give me the itinerary but instead a message that read: “Here is your "Trip Number" please check back for itinerary.”

I work in a customer service atmosphere on phone lines, so when I tell you that I know how customer service works, I do. This company has NONE. I booked a trip and their lovely website refused to allow me to change the return hours. I called customer service and was told that a change could be made for a low cost. I thought, ok, and booked the flight. Big mistake. I called back to change the flight. After sitting on hold for 30 minutes, I got someone who had an accent so thick, I could barely understand them...I think it was a woman, not sure.

I booked a trip from New York to San Diego through Priceline flying United Airlines. I am a nursing mother and my flights were changed twice. I reached out to Priceline after the first flight change and they told me I ran out of time to change or cancel my flight. When I got the notification of the second flight change, I called again that day to cancel my flight as the combination of changes interfered with feeding my infant son and was told that the change was "small" in their opinion and they would neither refund or change my flight without a $230 fee per person. I am now stuck choosing between the cost of my cross country flight and feeding my son on time. I am disgusted with both Priceline and United Airlines' lack of customer service. I will never be using either of their services again, and would encourage others to do the same.

said KIA RIO or similar and had to pay an extra $150. So, the total from $414 actually came to over When I questioned her about KIA RIO. She said "none available" and when we went to the pick up area there were more 4 door cars available and some companies usually give out similar cars if a particular model was not available.

I tried the Name Your Own Price deal because of their ads saying that SAVE UP TO 60% ON HOTEL. I put $80 on the bidding price and all I got $48/night! Nite ** type of hotel. I complained about it, called the customer service and they said they can't do anything except refunding me the difference. WHAT?!! If I don't mind to stay in that kind of hotel, I would have put $25 for the bidding price. And the worst things is the customer service doesn't even feel like they care enough to try to resolve this problem furthermore and just hang up on me. I totally understand about Name Your Own Price non refundable policy but at the same time I feel that they don't hold up their end of the bargain by giving us a lower price hotel. TOTALLY FALSE ADVERTISEMENT (up to 60% off on hotel. Get 3 star hotel for 2 star hotel price and so on).

I bid on a 2.5 star hotel and was given a 2 star hotel of less than advertised quality. I chatted with an agent online who said I was SOL. This site is full of false advertising and I will never use them again.

I booked 2 rooms for 2 nights in Concord NC. We were able to make the trip but my brother-in-law was unable to go due to a death that was closely related to his job. I purchased trip protection due to the fact I was paying for both rooms on my credit card. I was thinking that if something came up to stopped my brother-in-law or me from going I would not lose the 455.00. The thought being I would either get refunded or be offered a room at another time. The other choice would be like ordering car parts - you pay a restocking fee but you would not be out the whole amount for the 2nd room $250.00.

I had tickets to fly to Phoenix, and return to Maryland, but I had a death in the family, and my wife and I wasn't able to fly to Phoenix. I informed American Airlines and Priceline about how would I be able to cancel my flight reservation. I didn't have problem canceling my reservation, but When I tried to reschedule another flight with American Airlines, it wasn't a problem when spoke to Priceline about rescheduling my flight to another location. Priceline indicated too that I didn't informed them about the death in my family, and therefore the money I paid to fly to Phoenix, was nonrefundable, 1400 dollars. I explained to Priceline, I did call and informed American Airlines and Priceline about my cancellation of my previous reservation. Priceline indicated I wasn't going to get a refund or reschedule for another reservation. Price stole my money that took months to save.

I have been searching for a ticket from Chicago to Madrid for the past month. I have looked at different online agencies. One of them is Priceline. I am so disappointed at their false prices. They show availability and price per person, and once I choose it, it redirects me to an outrageous price difference. I then choose another price option, same thing happens. Then I choose another... same thing. But, once I choose something on the higher price range, it will not change it. I do understand that prices do change frequently, but it has been showing the same price and availability for the past two weeks. If these prices are not available, why even bother showing it on there?

I bid a 3* hotel on PRICELINE.COM, but got an apartment rental, which is Aston at Papakea Resort in Maui, Hawaii. When we walked in late at night, hotel staff told us we owned them $208 for cleaning and resort fee due to "different ownership." This was not on the receipt we got from PRICELINE. We raised the issue immediately, and the lady told us to contact PRICELINE.COM. When we asked her whether there was housekeep, she said she wasn't sure. The air condition was noisy and ceiling fan shook badly as if it could fall at any time. The curtain did not block light (it was not a blackout curtain), so that it affected my sleep. I called priceline.com the next day and the rep. asked me to check out and find another hotel by myself.

Priceline offers an insurance for a full refund should you have to change your travel plans. However, actually getting your refund is another story. They don't hold the policy but use a 3rd party insurer without informing you. To make matters worse, I'm expected to fill in a 7 page form and get a doctor's note explaining why I missed my travel date. I paid extra to insure that I would receive my monies back should I need to cancel. Instead, I was on the phone for 3 hours and was disconnected twice while waiting for a supervisor each time. STAY AWAY FROM PRICELINE. Better off dealing directly with the airline.

I would never recommend using Priceline to make reservations for anything, anywhere. We used Priceline.com to make hotel and car reservations for our trip to Vancouver, Canada. We live within Canada so when we made the reservations, we did not expect the charges to be anything but Canadian Dollars. First mistake. We were charged on our Visa in US dollars ($108.24), which when converted back into Canadian dollars, was much more expensive. When we contacted Priceline, we were advised that they could not do anything about the reservations unless we found a lower price online. If we did, they would refund us the extra amount, immediately.

I booked a room for the Hampton Inn. Upon check-in I discovered that the reservation was made for in a town that was 100+ miles away. I assumed the reservation was correct so I did not look at the confirmation email they sent to me. So, I called the hotel there and was told I had to call Priceline which I did. I was told that either I had to drive to the other city to check-in or I would lose my money because "it was their policy and couldn't be changed." I am not dealing with my credit card company to get this rectified. So, save yourself the hassle and money and don't use this company. Bad business and customer service.

They basically tell you, TOO BAD, no refunds, but there is not anyone to speak with.

Booked flight to Germany for a legal appointment. Just got advised that my appointment was moved up a week. Priceline does not care. The reservation is not refundable or changeable. Been on hold to talk to a supervisor now for 65 minutes. What great customer service. They must really care about their customers. The call center somewhere in China is very effective in turning people off. They sell trip protection insurance which is a joke. AO insurance is only concerned with cancelling your trip and only after approval which takes three weeks. This is like whizzing up a tree. Will never ever utilize this bad company again. I will also make it an effort to point them out to other travelers. Do not use this company. They left a real bad taste in my mouth.

DO NOT ever book a car rental with Priceline. I recently booked a car rental at Priceline and they had reserved me a car at Hertz. When I showed up to pickup my car with my international driver's license, Hertz would not recognize my international license. Funny thing is, Enterprise and Dollar accepts it. When I explained to the Priceline customer service that Hertz did not allow me to pickup my car because they did not accept an international driver's permit, they would not refund me the amount for the reservations.

I booked a hotel room using your express deal. It says under What Hotel Hyatt Regency, Westin, Hilton, Sheraton, Intercontinental, and Marriott. I ended up at Bonaventure Resort And Spa, which is not one of the hotels listed, and not a good hotel. I already stayed there and the people are not friendly, service was bad, and pool was dirty. I chat with Casey and she said "you could not make any changes," that I read the small print and I am stuck with this bad hotel. Seems like you mislead people into thinking you are getting a top rated hotel, but end up getting something else. I will never use Priceline again.

Booked my vacation to Hawaii months in advance going at Christmas time and wanted to get things arranged. Unfortunately went with Priceline. First they changed flight times and layovers. I called to cancel and was told they are allowed to change up to 2 hours. They said sorry so family will be waiting for me, so sorry. Then asked to change a name on the ticket, really can it be that much their trouble! Was willing to pay a reasonable price for change, tried to talk to someone, anyone that would help me. Spoke with 3 people that told me the same thing on phone for over an hour and got nowhere. NEVER BOOK WITH PRICELINE.

I booked a ticket with Priceline.com then realised I have made a mistake with the dates. So, I called in less then a few minutes later and cancelled so I can get the refund in order to book another flight. I was told it would take 5-10 days to get my refund posted back. 5 days past, 10 days past and 15 days still waiting. I called and spoke with one of the agent and got transferred to my bank. After sorting out everything, the bank specifically told the agent that "You refunded the money into the account, then authorized it again the same day which means they took the money OUT AGAIN." After hours of sorting it out, the agent then told me that I have to wait another 10 business days. It's been a total of 35 days and I'm still waiting for that refund. I'm now learning the fact that I'm never gonna see $567.60 ever again.

This was my first time using Priceline and it will be my last time ever!!! I thought I got a good deal after booking my trip with flight and hotel. I realized there was nothing about a shuttle from the airport to the hotel and when I contacted Priceline I was told from a agent this hotel does not provide shuttle service, but when I called the hotel myself they do provide it. Also when booking a package it does not give me a option about my room. I just got married and wanted a honeymoon suite and was told I would have to talk to the hotel myself.

I booked a hotel and I want to cancel it 10 days prior the day I suppose to be at the hotel, and policies said I cannot cancel. I realize too late. All the hotel I was in allowed me to cancel. It's not a price like 75% off that I would understand. That's a final sale. Why can't I cancel it? That is VERY BAD service. Therefore, I recommend all people, friends and family NEVER book at Priceline again. Not customer-friendly policies.

I will never book with Priceline again! I used their express deal. I was promised a hotel like a Hyatt or Hilton and was reserved a dirty motel. This from their own website's customer reviews! I tried to call customer relations and they told me my reservation wasn't allowed a refund or transfer of a hotel. They wouldn't even listen or look at the reviews. I had to call my bank to finally get my money back.

Hi. We had to move and were in between places. We used Priceline to and bid on our room the first night. It was approximately $86 with tax (the tax adds a lot to the room also). Anyway, for that night, I was charged $115.00. The next booking was again a bid. My girlfriend got us a better price at around 62 plus tax. Again I was charged more, approx. $110.00. We found this out on our third night, our email said we could get the same room for the same rate. But, it said that we could not, the rate went up?

I made a "express deal" reservation by mistake... hit the "buy" button by accident. I call customer service within 2 minutes. They told me they could do nothing! I book at least 3 reservation a month through Priceline and they can't do a loyal customer a favor. I recommend Hotwire. I did make a mistake on dates once with them and because I was a regular customer they cancelled the reservation.

Made a bid for a full size SUV and got an economy car that seats 5. My family has 6 then when called they barely hello. Yes, they are refunding me but it takes 10 days. This is just the worst service ever. Doesn't even deserve any stars.

Rental pricing scam - I just tried to relay this to Priceline. Their site would not allow me to express concerns on their "Contact Us" section. I also tried a live chat before resorting to this site. They replied they could not take complaint concerns nor had the ability to send it to the appropriate party. So here's the story: I recently used your service to secure a rental car in San Diego for approximately $93. Once I was shuttled to the Payless rental car location, I was told, along with 4 other couples, that they had no cars available. They said they would shuttle us to another rental company and would pay the difference of the rental cost. We were "dumped" at a different rental company that did not receive prior notification from Payless. This company called a third company. Then we were shuttled to that company. They did have a vehicle. My final cost went to $197!

DO NOT PURCHASE ANYTHING WITH PRICELINE... PriceLine is a piece of **. I explained to them, was looking at site, had wrong dates and is dealing with cancer appointments on the dates that was wrongly put in due to being on a mobile device and a kid also having phone. And they will not return my bill money to my account. How in the world do some people sleep at night? Customer service reps are so rude, and they obviously don't care if it was a mistake or if your bills get paid... Also, this is not the last of me...

I purchased two airline tickets thru Priceline. Seconds after I click the pay now button I realized that I accidentally booked the wrong dates. I called Priceline immediately only to be told tickets aren't refundable. After pleading with the agent I was told that "Since the ticket was just booked a few minutes ago, we can credit you for another flight credit good for unto a year." As it turns out I didn't need the ticket at that time so I decided I'll use it another date.

I have turned to Priceline to book many of hotels to visit my husband who is currently serving for the US Army. Usually I have no interaction with their customer service. Except the 2 of the last 4 times, which is why I will never use them again. I had booked a hotel to visit my husband for this upcoming weekend, however received news 3 days before I checked in that his orders did not permit him to leave the base. I simply called customer service as soon as he told me to see if there was any way for me to reschedule my hotel. Not asking for my money back or cancel my reservation just simply change the dates. To a later date that was available at the same price. However, according to customer service that is not an option.

This was my first experience with Priceline. It will be my last! I went to the site and was encouraged by the claim that cancellations were free. So I immediately booked a reservation. Then, within a few moments of printing the itinerary I realized that the hotel was not in my town. I tried everything to reach a real person at Priceline, but was continually given the run-around by the recorded messages. I did eventually reach a person, who told me that only some of the reservations were "cancellations for free." No more Priceline for me!

When I bid on a room in Santa Barbara, I bid $99.00. The bid changed to $219.00 per night and the website accepted the price. I was not aware that the website changed it until after it was accepted. This was the 2nd time this happened. I thought it was my mistake the first time. This time I was very careful. I WILL NOT use Priceline again and recommend anyone else use this site.

I purchase a ticket for my mom. She was not able to leave on the schedule flight due to her having medical problems. I call the Priceline in order to reschedule her returned flight. They tell me that they will charge fees which was absurd - the total fees were over $230 dollars. I explain them my issues, they did not care. I explain to them that it will be way cheaper to just book another flight. I booked another flight with Southwest and by the way, thank you Southwest - it only cost me $100 dollars with free check on luggage, so anyways I call back to get a refund and then they tell me that their policy don't let them give back refunds, and that I can reschedule for another day.

Over the past few years I have used Priceline many times. Never again! The last three times in various cities in the US and Canada, I have been extremely disappointed in the quality and the locations of the Hotels they booked for me. What was once a great travel opportunity has become a source of frustration. Priceline is now "Deleted"!

Used Express Deals to book a room. After paying, you find out the hotel turned out to be Comfort Inn and they gave us a smoking room. Tough luck. No non smoking available. Priceline just keeps repeating special requests not available with this service. The hotel did move us but only available was a king suite which on their website would be $23 more but they charged us $40 more since it went through Priceline. Thanks for nothing.

In Arizona smoking is allowed in hotel rooms. The smoking rooms and non smoking rooms are next to each other, so non smokers are subjected to second hand smoke. There is no way to get this information prior to doing either express deals or name your own price. This does not seem right.

They fail to report to the airline that a infant was traveling with a adult so I end up leaving my child in Jamaica before I was unable to purchase her ticket coming back.

I'm a permanent resident with a green card. I lost my grandfather suddenly so I had to book a flight with my wife to England. We have never traveled before. Since we are not US citizens yet, we obtained TRAVEL documents. Not knowing that we also needed Visas, we booked our flight on priceline.com. British airline. On this morning of travel as we checked in, our documents were declined because we needed VISAS. To get a British visa is so hard and I live in MA yet the British Council is located in NYC. We decided to cancel this flight... but they have refused to REFUND the fare of $1900. What can we do??

On 5/21/15 I booked a room in San Francisco through Priceline's Express hotel deals option. When you book it this way, you book it based on the hotel's star rating, area and price. The property is not revealed until after you pay for your stay. They promise you the lowest rate for that hotel if you book it this way through their site. After paying $841.08 for my 3 night stay, my hotel information was revealed. I was booked at The Serrano Hotel. When I went to the hotel website the price was below what I was being charged by Priceline (I also checked the site again the day I was to check in and it was lower on both Priceline's site as well as the hotel's). When I called Priceline to complain and cancel the booking, they would not allow me to send proof and did not offer me any recourse (which I attempted to do anyway... I have provided that email... attached).

I recently booked a hotel room for Hong Kong travel in December. On the booking site, it says 10% hotel service fee is applicable which I understand and proceed with booking. However the summary of charges shows a different story. Priceline.com charged me 16% on top of the room rate. When I tried to contact them, the personnel keeps going around in circles saying that they are only charging applicable resort fees etc etc. but there was no such charges being levied by Hong Kong hotels. And when you book with Hotel.com or Expedia, you pay only 10% hotel fee. NO MORE PRICELINE.COM for me from now on.

I rented a car through Priceline from National. I had already paid in full. My plane came in on time and I provided my arrival information. When I went to the rental counter it was closed. I tried to call and the line was down for service. I was on hold with Priceline for 15 minutes and they said it would take 10 days before they could help me. There were other car rental places open but they wanted to charge me over $800 for 3 days and I had already paid in full for National. They wanted me to wait 6 hours with young kids to be helped! Finally I took a cab to my hotel $117 and rented a car locally the next day. I still haven't gotten my money back.

On July 18th, I received notice that a family member had passed away and that funeral information would be following. On July 20th, I proceeded to look for airfare from my home in SC to TX where the services were going to be held. Since I have been unemployed with no income coming in, I needed to find a low rate. I decided to try Priceline. I went on the site and attempted to bid on several flights using the dates of July 30th (departure) and August 2nd (returning). After several failed bids, I finally received an email stating that my bid was accepted, $300.00 was accepted. The email stated that my total cost, with fees was $342.00. Honestly, I never looked at the email thoroughly. I contacted my sister and forwarded her the email.

I booked a car from you through Hertz for 08/19/2015. When I arrived at Hertz the clerk asked for 200$ that I did not have. Priceline booked the reservation anyway and just let it lapse without giving me an alternative transportation option. I had to walk back to the airport with my luggage and no ride. That was all the money I had for my trip. I didn't realize you wanted a 200$ balance on the card. You caused so much grief and inconvenience in my life during my trip. I was unable to see my son that I haven't seen for years. This is terrible service. You should at least give me my money back. PLEASE.

This company sucks so much that there are no words in dictionary to describe them. I wasn't able to travel because of an earthquake in the destination. The airline initialized refund to everyone and when I called Priceline, they didn't issue me a refund and kept hanging up on me. I will never in my life buy any service from this company. The WORST company I have ever dealt with. WORST WORST WORST WORST WORST!!! This company disgusting!

Breaking News, please do not used this webpage to book any rental cars, local or global. There's no such a thing like NO EXCHANGE, NO UPGRADE AND NO REFUND. A nightmare experience with Priceline. I'm not a millionaire to give my money to this nasty website. All I wanted to do was exchange the day for the following day, which they refused.

Name your own price should be called... Get the worst room at a hotel under construction! Not only will I never again.. "Name my own price", I will never use Priceline again. Just another scam. Hotel "not" under construction. PLEASE... at least be honest and tell people the hotel is under construction. (Oh, I was told the only construction going on was carpet replacement on eighth floor.) Also, check out the 4 Star view.

I no longer have any confidence in using a service like Priceline.com after what they gave us. The absolute worst hotel I've ever seen. Spiders and cobwebs on the ceiling, holes in the bathroom door, ceiling tile looking like it's about to fall out, dirty floor, used trash under the bed just to name a few. We called the front desk to see if someone would come clean our room, someone comes by and says "Housekeeping went home", and they dropped off a busted old vacuum so we could clean our own room! My wife vacuumed our own room and changed our own sheets, wiped down counters and knobs with wipes that came up black after using them.

I just went online to book a flight and auto rental on Priceline.com and I can comfortably say that it was one of my worst buying experiences. They give you a large reservation window and a computer that is designed to benefit Priceline only. They absolutely have no business of working with average consumers. I wanted to fly out as early as possible on Saturday and come back as late as I can on Sunday. Instead I have to get to my destination at 7PM on Saturday and turn around and come back on Sunday at 2PM.

I recently took a business trip to California. I booked a hotel, flight, and car rental. I used Priceline to rent my car and book my hotel. Soon after I booked my trip, I realized the dates I selected wouldn't work with previous plans I had, so I obviously rescheduled my flight, then my hotel, forgetting all about my car rental reservation. So, when I landed in California it dawned on me that I may have forgotten to reschedule my rental. After checking my confirmation email, I was right. I totally spaced that part of my trip. I went to the car rental counter anyway, thinking I could just adjust my dates at the counter, but no. Because I booked through Priceline, I would have to re-book a rental. Which I was fine with, until I found out that they WOULD NOT under any circumstances refund the $120 rental fee!

My husband booked a room at the SLS Hotel in Las Vegas. He requested a 4 star hotel; however the hotel Priceline offered was a 3 star (or less) hotel with very negative reviews under the guise of 4 stars. He tried to cancel but was told by the customer service rep that he could not. Now we're stuck with a sub-standard room. Our error was to trust that Priceline's hotel rating was accurate. Their practices are deceptive to say the least!!!

I requested a "Name your own price" on a round trip ticket from New York to Seattle. It came back that my price was accepted but not for a round trip ticket but a ONE way ticket at $297. When book it had the trip for $379 round trip! The book it trip was from Jersey but still. I spoke to a rep online who said I requested a one way, which I didn't and there was nothing she could do. I then tried calling Priceline and got an automated service though it's list as "customer service". Customer service are machines now? Why would I even think about getting a one way ticket to a place I don't live in. Priceline sucks and I can't cancel.

Im writing to express my profound disappointment at your service recently. We made a reservation with your bidding process. Since I have done this many times over the years, I am familiar with your no cancellations, no changes policy. However anyone, without reading your fine print, would assume that this pertained to the dates/rates/times. We were quite surprised when we found that this also applied to changing drivers. My Brother-in-Law, who made the reservation, is unable to travel, so we contacted you to change the driver. To our surprise, we were rebuffed by several people explaining that this is not doable. What? No one was able to explain the logic of that policy, and they had no desire to get me to understand, or patience with my questions. As of now, we are out $135.00 with no recourse. I asked who else I could talk to and they said I can write a letter, simply brushing me off. I am in sales, and was pretty upset with how this was handled.

I was trying hard to get to see my nephew whose liver just failed. I went on Priceline and booked what I thought was a 2.5 star hotel, non-smoking room. I had someone go and look at the rooms etc and found out that this hotel was old musty and had people hanging all over the balconies smoking and partying. I went online to check it out and seen the horrible reviews all stating the same thing as I was told. I called immediately and told them that I did not mind upgrading etc but could not stay in a smoky non-smoking room. I begged them to help me at any cost to make my trip less of a nightmare. Wouldn't even look at options. They were rude and told me I had no options. Now I'm stuck with what I thought was a decent room only to find out it's a crack house. NEVER AGAIN!!

My husband booked 4 rooms for Nashville, the hotel was listed as 4 star downtown. The hotel was located across the river and its Hotel’s website has it as 2 1/2 star. When he called Priceline to question the star level and location the representative barely spoke English which made the phone call useless. He then called the credit card company for assistance. The credit card filed a dispute for him. He called the hotel and was informed the reservation was cancelled and was given reference #s. Assuming the dispute was resolved he booked 4 more rooms at a higher price, then found out because of the dispute the rooms were automatically cancelled. It had nothing to do with inaccurate information. We are now responsible for both reservations.

For not the first time, Priceline misled me about the rating of a motel, this time the Ramada in Glenwood Springs, CO. It is a far cry from a two star. When I pulled up and recognized it, I saw it was one I had stayed at a year or two before, misled then too. Hot tub is still out of service after two years, the hotel is dirty, not enough help at front desk, polite but long wait (15 minutes?). A lady behind me gave up and left.

I have used Priceline in the past. I logged into my account. I tried booking 3 rooms for multiple families, who are all gathering for a much needed vacation together. After entering the search criteria, it returned results of the Hard Rock Hotel having the 3 rooms (each with 2 queen beds) for 2 nights - totaling $2115.12. We went through filling out the necessary fields of information, credit card, address, phone etc., hit enter, and it kicked back to the home page. Confused, I checked my itinerary and it said "booking failed." I started over and entered a brand new search. The same hotel popped up again so I went through the same thing - filled out the necessary fields, credit card information, etc. hit enter and it kicked me back to the home page. I went to the itinerary and it said "booking failed."

I booked a hotel through Priceline for a conference in Vancouver, BC. Due to some unavoidable reasons, I exceeded 2 hours from the cancellation time. They penalized me one night. I explained them the situation and they were so rude and did not listen to my request to provide at least a discount. It was matter of only one hour and they did not show any mercy. I made many bookings through this website in last couple of years. They never considered this continuous business.

Made a reservation at a 4 star hotel in Myrtle Beach, ordered a king size bed. Got to the hotel, only doubles. Kings had been sold out for over one year due to convention and Priceline knew it. What a scam. NEVER AGAIN!!

Booked a last minute motel room during a busy time of year, and once arriving at motel 30 minutes later, to find out that Priceline had overbooked... AGAIN... supposedly the manager says they always do this. So surprisingly, the reason this is done is so that you book the room and then can't give a 24 hour notice cancellation notice. Then when you call back to try to get your money they've already charged you. They try to make it so hard on you that you just give up. I WILL NEVER USE PRICELINE AGAIN. Ripoff company.

I booked a ticket with them, BA flight to Bangalore and then I had of plans in last minute. I wasn't suppose to travel via London due to immigration issues and there was nothing these guys could do. They just harassed me and I had to book a flight using Expedia. Never in my life I will be using Priceline again. They are such a scam.

For 2015-09-04 have take some reservation vacation with Priceline, in the package (travel, hotel + car) from Montreal to Miami. I supposed to take the car directly in the Fort Lauderdale airport with Hertz company. When I was at the Hertz's office for pick up the car the agent told me I cannot used my private insurance. I have to paid $437 for a insurance with Hertz. I always used my private insurance anywhere. I don't know why it different in this office, so I haven't take the car. The Hertz customer tell call Priceline if I want to be refund.

I will never use Priceline again. They are scammers. I could not change anything about my ticket or flight after I bought it. Shame on them.

I booked a flight for the President of my company and another colleague to Canada. Something came up with the person that they had a meeting set up with and they needed to reschedule. Priceline first told me we'd get 100% of our car rental payment back, but then another person tells me we will get all but $22 left which is how much we paid minus the taxes. Then, I'm told that we'd be charged $230 pp for rescheduling fees. That is almost how much the original flight costed us!

Priceline charged me 46.08$ without my consent and after calling them, they advised me to contact your credit card company. I called and credit card company have provided me the transaction code which only can be generated through and by the merchant. The time of transaction was also different. I called Priceline back and provide all the details. They lied again that because card was international that is why conversion fee was applied and that why it was charged. Ticket was $590 and already was charged in US dollars and conversion fee already applied so it become $761 CAD dollars.

I will never use Priceline again. Ever. I placed a bid on a hotel room, but it was denied. BEFORE I did this, I read the entire policy to make sure that my debit card would not be charged if denied the bid. When it denied my offer, it showed me a hotel that would take my bid, and asked me if I would like to continue and book the room. So, I did. I am a college student, am traveling, and have limited funds for the next 3 days. I tried to use my card to get gas and was denied because they placed 2 holds on my card! 1 in the amount of $318 for the room/nights they denied me, and then another $322 for the room/nights that they accepted. Instead of placing a hold on just the room/nights that I will be trying to travel to in the amount of $322, I am now in overdraft status because they placed the hold in the amount of $640!

I bought an air ticket from Buenos Aires to Madrid through Priceline.com. It was in First class - I have their confirmation of this in written on my confirmed reservation. When I tried to reserve the seats with the airline, they told me that my tickets were booked in coach. I called Priceline many many times. Their call center is in Philippines and Costa Rica. Each time I call they keep me 30 minutes on the phone in order to read the record. I received an email from them telling me that they will do a refund of $100.00 (which is unacceptable). In summary they sold me one thing and gave me another. Beware of this company. You can have the same problem. And nobody will help you...

I booked a hotel several weeks ago and was charged the full amount ahead of time. When I checked out yesterday, I received my bill and it was 50$ cheaper. I called Priceline tonight and they couldn't explained why I was charged more. I spoke to someone higher up. She says that I should have never seen the cheaper price. That receipt was supposed to be sent to me. So they are making a profit which would be perfectly fine, but they do not share that on their website. Then the lady in charge hung up on me when I was questioning the difference in prices. I will never use Priceline again.

I booked an Express Deal with Priceline on a 4-night Hotel package at the Palazzo Condominiums by Wyndham in Panama City Beach, FL. The deal that I booked had a "total cost" of $740.56. When I checked my credit card statement it showed a charge of $963.60 by Pay Leisurelink. When I called Priceline and entered in my trip number it automatically forwarded me to their sister company Booking.com. I had to make 3 separate calls to Booking.com before I could understand the person on the other end of the phone.

My card was charged for the previous day reservation. Holiday inn nor PL wanted to refund my card. They listed me as a no show and charged me for two day stay instead of one. Both Holiday Inn in Byrum, Ms and Priceline stated there would be no refund.

Booked a three day weekend Flight Friday Saturday Sunday. They got me leaving 7 at night on Friday and get to my destination Newark at 12 o'clock Midnight, leave 6 o'clock Sunday morning. This is not a weekend vacation I did a price bid.

Let the buyer beware. I searched for a hotel in Moab, UT but the first hotel was in a different city. Without thinking, I booked it. When I realized my mistake, it was too bad, no cancellations allowed. I checked Expedia and hotels.com and both come up with the city you actually asked for first. Appealing to customer service didn't help, all they tell you is it's their policy. Now policies are important to protect the company, but they should also protect the consumer who makes an honest mistake. Doesn't matter, it would seem all they care about is the bottom line.

On April 10, 2015, placed a request for a car rental. No later than 6 hours I contacted Priceline to cancel the order. I was told to go thru Avis. Called Avis and they said Priceline had to cancel. I have contacted Priceline to get my refund and they have refused. The amount was $113.05. They would not consider that the order was made in error but gave me the runaround. Avis was more than willing to cancel my order. I wrote to Mr. Glen Fogel, COO w/ Executive Services and no reply.

This organization is by far the worst agency on earth. Worse anything you have ever dealt with. They need to be wiped off the face of this earth and am pretty sure they will be sued very soon based on how they operate and treat customers. This is my first and last time using Priceline. I booked a location requesting for space for two people and was provided with a room for one person. As soon as I found this out within two minutes of booking I contacted them requesting to make changes accordingly and or cancel. I WAS TOLD THAT I couldn't cancel because my booking was non refundable.

I am SO disappointed in Priceline.com. I always thought I was getting a good deal when using the site, until I found a rate that was almost HALF the price of one other Express Deals. The site makes it seem so simple and 'hassle-free' to get a refund for the difference. The customer service agent said that I could not receive the 'best price guarantee' because the other site actually offered cancellation, unlike Priceline's nonrefundable, no cancellation policy. However, the website says "Comparable Cancellation Policies" which the agent told me actually means "Must be the same or more strict."

I made a bid on a room and the bid was accepted. When I checked into the room, I was told there was an additional $4.95/night resort fee. What a scam. When I called Priceline, I get a scripted version of a response. As I viewed the pricing on other hotels during bidding, there were statements that there will be a resort fee added to that bid. But on the hotel that I bid on, there was no resort fee mentioned. This charge made my bid $5 more per night. That's $150 more a month. If I'm "Naming my own price", should I pay the price that I named and they accepted or should they be allowed to just charge any amount to my credit card because I'm locked into this bid. Can't cancel it. Can't change it. I'm just screwed. And the sad part, there was no resort. No amenities. Just some rundown old motel.

I bought an air ticket from Priceline. A month later I received an e-mail about a schedule change saying that the flight I booked was no longer available, changing my flight from 2 pm to 6 am, and since I could not make to 6 am flight, I had no other option but to cancel my reservation. The next day, same canceled flight was again in their system for a price triple than what I paid for. When I called customer services, they told me there was nothing they could do, and to buy the ticket again I would have to pay their asking price. NOT FAIR! I will never use Priceline again. SCAM.

I put a bid into PRICELINE. They showed five car rental companies and told me after I pressed the COMMITMENT TO PAY BUTTON, that one of these companies would be providing services. I got SIXT Car Rental Company in Myrtle Beach. I was ok with this. I got to the Myrtle Beach International Airport and waited in line for over an hour and there were only 4 customers in front of me. When I finally got to the counter, the clerk tells me THAT HE WANTS MY CREDIT CARD. I said, "I already bought this and paid for it prior to arriving." HE THEN TELLS ME THAT SIXT CAR RENTAL company won't release a car to me unless they CHARGE my credit card for additional 1-2x the total already paid amount, to ensure that if something happens to the vehicle, they are covered.

I didn't take my flight out due to emergency and had to drive earlier to location. I contacted Priceline, they never told me to inform United and they never did so United canceled flight home. I showed up, no flight and blamed United, no refund.... no help. When I called them Priceline they still had me as an active flight even though I just talked to United and I was cancelled. I was on the phone 3 1/2 hours getting transferred all over to have to pay 218 more for my ticket and come back the next day. Priceline did not help me at all!!!! United finally did. When I asked for a manager at Priceline she said she could only give me a travel specialist. No one at Priceline knows their job I encountered. Very upsetting cause I've used them for years!!!!! Not anymore!!!!

I made a reservation a few days ago with a certain hotel and I found out that they were renovating. I then called Priceline to cancel my order and had a lot of issues even trying to do that. I explained to them that all the new reviews talk about it and how bad the hotel stinks also. I spoke with 4 different people thus far (customer relations let me go after a long hold time) and told me she would call me back in 20 min. after she checked with hotel for cancellation.

I booked a hotel for a weekend through Priceline, which I have used in the past and it has been accurate. Until today, I would not recommend it anymore because they really need to update the hotel images that they are booking for. I canceled the reservation because the hotel looks so rundown and the breakfast is a sham - Knights Inn and Suites from VA Beach. Priceline isn't trying to give me a fair refund which is the price advertised per night plus taxes. However Priceline doesn't show accurate price per night, only the average amount. So therefore they are trying to keep 304 from 500 for ONE night and only give me 193 saying that the hotel is charging this but it is a lie cause I called the hotel and they said Priceline determines the amount. They are false advertising by putting 248.83 per night and only wanting to refund 193 out 500 for two night!!! Also were trying to sneak in an additional cancellation fee on top of it too.

I had a 3 day rental for an economy vehicle from Hertz. I got a Chevy Spark, which clearly had front end repairs as they had aftermarket headlights on a 2015 vehicle. I drove to my destination on Monday evening to return home Wednesday night and return vehicle Thursday. I drove with my 80 year old mother Wednesday morning for breakfast. When leaving the restaurant, the vehicle would not start. Clearly not the battery as lights, windows, etc. all worked, and for the first time, the check engine light was on. I called roadside service and was asked to follow a few instructions, still won't start. Was told that they must send someone to attempt a jump first and if not successful, a tow would be needed. Waited an hour for someone to attempt the jump, did not work.

I booked a trip to Key West and company didn't clearly sated that $20.00 resort fee is not included in the $1581.00 price and when I called and asked to cancel the trip I was told that only $610.00 out of whole amount will be refunded to me. Don't make any reservations with them!

I booked a '3-star' hotel in downtown Nashville for two nights for the end of September. Having used Priceline many times in the past, I felt comfortable in using them again. When the price was accepted at $175 per night, I checked the hotel that I was given. Checking many reputable sources including Hotwire, Expedia, TripAdvisor and more; the average comments went from 'this place should be boarded up' to 'bathroom completely molded' as well as 'all elevators out of service'. All of these reviews were within the past 2 months.

I had reservations through Priceline. Upon arrival I could not find the rental facility so I called one of the 3 numbers on my receipt. The first person I spoke with was polite and trying to help me but we got cut off, so I called back trying to explain that I had just called and lost the connection. The girl that answered the phone was insistent that she did not lose a connection with me and could not seem to get past that to help me find the car rental. I ended up having to cancel my reservation due to frustration of no one helping me locate the facility. So I was left stranded at the airport and had to find a ride.

When I called Customer Service, the nice people from India were absolutely no help whatsoever. They just sprout company policy and take a long time in doing that. It's interesting to note that they won't get off the phone. It's a great place for the lonely to call. I feel that Priceline just bent me over a stump.

I went to Priceline to reserve a car and when I found the rental I wanted, I reserved it like I have dozens of times before. Reserving a car means that I pay for it on the date I pick it up, but Priceline dinged my credit card the same day I reserved. I call Priceline to inform that I was only reserving the car in advance because in NYC you need to it in advance to be sure you can get a car. Priceline said "no, you can not CANCEL, TRANSFER or CHANGE this reservation." So I decided to stick with the reservation or lose my $178.00. On the day I went to get the rental at AVIS they informed that Priceline CANCELLED my reservation and they didn't have any cars to rent anymore. Long story short: Priceline cancelled my NON-CANCELLED AGREEMENT AND KEPT MY $178.00 AND I GOT NOTHING! What a scam!

Booked room at Quality Inn at Rosemead. Called hotel to request quiet room and they said yes. First night woke up to power was out and phone wasn't working. Had to use phone flashlight to take stairs to lobby. Was told power company turned off power for repairs and would be back on by 6. Since I was a woman alone, I didn't sleep until power came on around 4:30. Front desk told me would not compensate me and would have to take it up with Priceline. 2nd night did not sleep due to excessive street noise.

I would not recommend anyone use Priceline. They are a complete joke! I was out of town and decided to stay another day on my vacation. The hotel I was at was booked so I went on Priceline to find another one close by. I found a hotel, chose the King room, booked it and everything seemed great... until I got to the hotel. The guy told me they didn't have any King rooms and I was the 3rd person that Priceline had sold a King room to that they didn't have. I had already paid online and since it was already within 24-hours I couldn't cancel the room and go somewhere else. I was stuck at this hotel now in a double bed room. There wasn't much I could do but he told me it was a litter cheaper.

I made a hotel reservation with Priceline through their mobile website while I was on the road leaving FLL airport. When I arrived to the hotel, 15 minutes after having made the reservation, I was surprised that there was no parking. There was no off-street parking anywhere because the hotel was right off the highway in an industrial area and the only available parking was a closed, paid access only, parking lot at the hotel for a ridiculous price which defeats the purpose of booking through Priceline.

I am concerned that the print in Priceline.com's policies are too small to be read by a significant part of our population. I was recently bidding on a 2 and one-half star category in Yakima, WA and won a 3 star instead. Unfortunately that 3 star has received multiple poor ratings on TripAdvisor and doesn't serve a breakfast that most of the 2 and one-half stars in Yakima serve. My wife and I have used Priceline.com multiple times and have been satisfied in the past with what we have received. I was not aware of the possibility of getting a 3 star and especially did not want this particular one. Therefore, I will not be using Priceline.com again until this issue is addressed and rectified. I did contact Priceline's customer service department and spoke to a supervisor and they said that they could not help me.

I had been using Express and NYOP for the past 5 weeks in Boca Raton FL. I had been assigned to Springhill Suites - a 3* Property. Has a nice pool, Free breakfast, Gym, Free Internet. About $55/night. This property was no longer appearing (Express Deals TELLS you "Hint - you've stayed here before") So I BID - tried 4*, then dropped to 3*. I was assigned a 4* Full Service Marriott in Boca. On Priceline's Express Deal they have a logo for a restaurant, free WIFI, gym, and a POOL. After I arrived, I found the hotel to be under construction. One of the entrances was closed, and the whole pool area and patio was closed due to construction.

I rented a car with the Name your price option. I rented it for 3 days and 1 hour. Priceline charged me 4 days. When I called and explained that I could get the car for less on the Hertz website at full price because Hertz only charges an hour not a day for the fourth day they told me they were getting on the Hertz website to look. They then told me the best price on the Hertz website was $10/day more than what I was looking at on my screen. They would not do anything except tell me I was not telling them the truth about the price from Hertz. I'll never use them again.

I rented a car from Hertz through Priceline at the Milwaukee Airport at the end of July. While driving on the interstate, I discovered a mouse in the car because it was biting on my toes. I pulled over on I-94 (dangerous) completely freaked out and attempted to get the mouse out of the car. It disappeared in the car and I had to drive for an hour longer to Madison not knowing if at any moment it would appear again. I exchanged the car in Madison for another. When I called Hertz, their response was "It happens" and said they would refund me $48 for my gas which I am still waiting for. When I filed a complaint with Priceline, their response was "The best we can do is give you a $50 certificate for a future Hertz car." I could have so easily gotten into an accident. It was very stressful and a bit traumatizing. I felt and feel completely dissatisfied with the handling of my very real complaint.

I booked a car thru them. When I arrived at the Charleston airport, the rental was "off-site" (not told that!) and although arrived mid-afternoon, the Alamo (rental Company) shuttles were finished for the day. I called and they told me I was on my own & that Priceline knew they didn't run shuttle afternoon. They said to contact Priceline. I called Priceline! #1 the first woman spoke such broken English that I was unable to convey to her my problem. Her answer was to cancel reservation. I asked to talk to supervisor and was given another non-American who said they it was not their fault but the rental company. I told him that I had booked it through Priceline & felt they should try to assist me. His only response was that it was not their fault. No attempt was made to assist me.

Kept prompting to raise bid - in the end provided same cost as direct to auto rental company - yet Priceline said "you saved 40%".

Booked with required credit card online with Priceline. During holiday had my credit card company call me to say that another online purchase had been attempted to make with my card number: and it wasn't being done by me. I know that it was hacked in or an insider used it from Priceline as that is the only time I used my credit card. No other trace to follow except this site.

Went onto Priceline.com for a hotel in Boston. The "Express Deal" came up with 28 hotels and prices that meant you didn't have to "name your price." One of the hotels listed was the Hotel Revere with a picture of the hotel at a cost of $242/night. I researched the hotel, it was close to the meeting I was attending, so I booked it… I THOUGHT. Then I received a confirmation saying I was confirmed for the Hyatt Boston Harbor. I immediately contacted them and they said that my hotel was for the Revere area with a 4 Star hotel. I printed out the Express Deal and this is what it said: "4 Star Hotel Revere-Logan Airport Area."

NOT a consistent service and NOT worth the risk. Using the Priceline Price Negotiator, we were booked us the WRONG hotel location for our Vancouver, B.C. trip. The Priceline agent did **not** help us with getting a new room or reimburse us for their mistake. We were charged for a room we didn't use, because it was at a destination we didn't plan for - the room Priceline charged my credit card for was actually about 1-hour away from where we requested in downtown Vancouver.

Booked a hotel on 8/3/15 for a 2-night stay 8/7 to 8/9/15. Selected a "smoking" room. Status on site stated 1 of those was left. Arrive at hotel and find out no smoking room available. Furthermore, I had printed out my confirmation and had given her my credit card to verify with Priceline... stated their system couldn't authorize (???). It had nothing to do with funds, but verifying. So my girlfriend gave her credit card and it went through. Then the clerk gives me the form and it shows a completely different CC# than the one that I used to reserve and a address in Pennsylvania not my address in South Carolina!!!

I was notified that my airline flights were changed. The flights they were changed to were in no manner comparable to the original flights. My original flights were non-stop and at a decent price. When I called to see if I could be switched to a comparable flight I was denied help from two different agents. When my call was escalated I asked to speak with a supervisor because the current employee was rude and unhelpful. Instead of transferring me after being asked multiple times, she hung up on my call. The solution that I wanted was not unreasonable. I wanted to be switched to a different flight with similar flight times for my departure. I told the agent I wouldn't mind keeping my return flight. She then told me that would not be possible. I had to either refund the entire trip or keep the flights they gave me. I had no choice but to refund the flight because the new departure time would not work for the vacation I had planned.

Please do NOT ever fall for the get a $50 off of a plane ticket if you get a Priceline credit card. You end up getting charged twice!! They put the charge on your new card and then the original card you gave them. I am so angry. DO NOT GET A PRICELINE CREDIT CARD!!!

Priceline.com commercial on tv advertises that if you need a hotel last-minute, late check-in (i.e. You arrive in a city late at night and want to find hotels with unbooked rooms) Priceline.com will get you rooms at reduced rates. I drove into Ottawa, Ontario, Canada and arrived at a hotel that I've stayed at before and like. It was 10:00 pm, I checked Priceline.com and they showed their rate for a room with two Queens was $113 + tax. I asked the hotel front desk what their rate would be for a last minute room, they said $138 + tax. I clicked "book" on Priceline.com, the hotel got an instant confirmation of my room, paid, etc. I got to my room, settled in, grabbed my iPad and started catching up on emails. There was an email from Priceline.com with my receipt... $131.90 U.S. Dollars! That's approx $180 Canadian Dollars... How is this a reduced rate? What a scam.

We left town Tuesday for Greensboro, NC for a medical appointment. On the way, booked a hotel room through Priceline because we would be arriving late in the evening. Arrived at the hotel exhausted only to be told they did not have our reservation and they were full. Priceline customer service is a joke. This was the first and last time I use Priceline.

I just booked through "Name Your Own Price" and I couldn't really accept this hotel based on the reviews. Most recent reviews were all under 5 out of 10... most of them are 1 or 2 complaining bed bugs, even though their rating was 3 out of 5. Hotel with bed bugs can't/shouldn't be rated 3. I called them and the only thing they kept saying is the booking is non-refundable.

I reserved a hotel through "Name your own price" in Quebec City. I arrived at the hotel at 7 PM, and the hotel told me that when I reserved the room, they didn't actually have any rooms available. What they could offer me was an interview room, where I could sleep on a pull-out -- terribly uncomfortable pull-out, sofa bed. After spending 30 minutes on hold with various unhelpful Priceline employees, they offered me a 20% discount on a US$190 charge. They also offered me to leave the hotel and take a full refund (at this time it was 9:30 PM and I had been traveling all day), or that they would find me a different room in Quebec but they could not guarantee the location. I had a flight the next morning and decided to sleep on the terrible bed, but the service was pathetic and the problem was insane.

It seems harder and harder to trust what you read since companies like Priceline can deliberately mislead customers without consequence. I booked a room after referring to Priceline's 1 star and 2 star example hotels. I knew I didn't want Days Inn or Rodeway Inn since my wife would be there with 3 daughters. When you click on 1 star examples it clearly gives you four hotel names (Rodeway inn, Econolodge, Super 8 & Red Roof Inn). I knew I didn't want Rodeway so I clicked 2 stars with express deal. When I get my confirmation, guess what hotel I'm in? Yep Rodeway Inn! Priceline, this is not how to retain repeat business! To make matters worse they are rude over the phone and refuse to give you any help period. They told me Rodeway is listed as a 2 star hotel. Well okay Priceline, then how about you remove it from your 1 star examples?

Priceline overbooked hotel and didn't bother letting me know and refused to give me refund.

I was booking a room at a hotel for a rate published on the Priceline Website. While I was completing the transaction entering my Name, Address and Credit Card the system changed the rate and added $29 to the quoted room rate. When I got the confirmation from the credit card I noticed the rate had gone up. I tried to call the call center and got a message after entering my trip number that they could not help me at that time. I called later and was told that the system changes rates all the time and that Priceline would not honor the original quoted rate. The call center agent could not explain what happened and would not budge on the rate difference. Even more interesting was that when I checked into the hotel the agent told me that the rate I was paying was $10 more than their rack rate. Priceline you lost me as a customer forever. I hope this will serve as a warning to any other people who want to use Priceline.

After booking a flight to another state, and insuring my flight, I called to cancel due to unforeseen events. I was told that I could cancel my flight, however, I would not be issued a refund, but rather a credit which I would have to pay $200 additionally to use in the future. ** MUCH?!!! They are money hungry ** that obviously do not care about their customers. Wish I had read reviews before using them to book my flight. ORBITZ.com, here I come. Priceline, screw you!

I made my hotel reservation through Priceline and while selecting I filtered the hotels which has fitness center. I paid $525 for a week. A week before my stay I called the hotel to confirm about my reservation and the amenities they promised but they mentioned they don't have the fitness center. I called Priceline to cancel my booking and book another hotel and they said they can only refund me 10% of the amount i.e. $ 52. I was penalized for nothing. If I am paying for something I have to get it. I am never going back to Priceline and I have told all my friends, colleagues and family members the same.

Beware that "name your own price" may not be your final price. I recently named my price on 4 star hotel and found out the $30 per day mandatory valet fee and the $11.00 per day internet fee was not included in the price. Unfortunately they do not tell you before you name your price what is included and what will be "extra". Customer service at Priceline was no help.

I was having a hard time finding any hotels for under 250 a night in downtown Seattle, so finally broke down and used the Priceline name your price. I clearly selected downtown financial district and I get stuck with a hotel by the stadium. I call to complain and the off-shore representative says, "Oh I see, it is 1.9 miles from downtown Seattle." Great... I selected downtown Seattle because I want to be within walking distance to my meetings. Not walk 1.9 miles in a suit in the summer. To make matters worse, the hotel they picked for my price was being advertised $10 less per night on their own web-site. My own fault for not working with a local hotel for my multiple business trips, but rest assured I'll never use Priceline again.

Two days ago I booked a hotel for 2 nights online. The hotel name didn't show anywhere until I'd paid for it. The hotel they chose was Stay America, the problem is I'd just left another Stay America in Raleigh, because I got sick from being there while renovations are going on, and a problem with my credit card being overcharged. I called Priceline to ask for another hotel or a refund so I could go to another hotel. Basically, I was told hard cheese, and I should write to some company and I would give a refund, maybe in about 3 months. I was also told that the hotel would require $100 in cash as a deposit, although I used my credit card. I had to give in and go to the hotel, where I found out no deposit would be necessary, because I had used a credit card.

I selected the 'Let Priceline Choose' and when I did a search afterward, thinking it was kind of a high price for a 2.5-3 start hotel... I then found six other websites offering rates way cheaper than what I just paid. I trusted Priceline would be honest about finding me a deal and they cost me an extra $100 a night than I would have paid going ANYWHERE else. DON'T USE PRICELINE UNLESS YOU WANT TO PAY MORE FOR YOUR HOTEL.

Beware of Priceline's name your own price feature. For years, I have used this feature willingly paying the price I bid plus taxes and fees. However, now Priceline adds a hotel fee on the back end, which I was not aware of prior to submitting my bid. My hotel fee was $19.95. So, I bid $109 for a hotel and I am being charged a non-refundable fee of $158.59. You can decide for yourself if this is the type of company you want to do business with.

In order to book a correct flight online, I had to tried 3 times, and I was charged total $120 for the fees. First time because the time is too early, I tried to changed the time, they said got to charge me $200 penalty. In order to reduce the penalty I have to book again from them. This time their system has the problem, I put in flight date Aug 21, the confirmation come out Aug 16. They charged me another $30 for this error, total 2 tickets, they charged $60. And I have to book 3rd time in order to get back the rest. It was a horrible problem.

Leaving Seattle, 8/13: SeaTac hotel, $63.00, Travelodge in the slums by Priceline. The minibus picked me up with a friendly driver, but the car was terribly old, dirty, with torn seats. I was the only customer. The Travelodge, very old and dirty, was running a bar with a small front for motel. Women who looked suspicious were loitering outside. I did not feel safe. It was at 14845 International Blvd, SeaTac 98168.

On 8-14-15 me and my family was suppose to check into Crossland Economy Studios in Mesquite, Texas that we got thru a bundle package thru Priceline. Well our flight, they set up to arrive at 10:25 at nite. Then they gave us a hotel that's 30 mins away from the airport. Well our flight was delayed 4hrs, so we called the hotel and Hertz to inform them of the flight delay. So by the time we got to Dallas from Indiana it was 2am. We finally get the rental car and drive 30 mins the hotel, might I add, which we asked to be close to the airport as possible. There were several closer hotels in the area. So we get to the hotel, exhausted and ready to sleep cuz now it's 3am by time we get to the hotel. We get there and they tell us that don't check in after 11pm and they lock the lobby for the nite as per their policy. So we going back and forth with the hotel to no avail.

Found a great room at a great price for a trip on my birthday weekend. Booked the room and found out not even an hour later that I would be unable to make it to the destination. I Called the hotel to cancel and was rerouted to Priceline, and was then told by Priceline that my room was nonrefundable, nontransferable AND non-changeable. Really?! I could not believe my ears. They didn't even try to rectify the problem. Their only answer was that they got me a great room at a great rate. How is either one of those "great" to me if I can't enjoy them? Priceline is really insensitive to their customers' needs. Thanks a lot for nothing Priceline, I hope you enjoyed the $100+ you TOOK from me on my birthday. You will NEVER get the chance to rip me off again. I'd rather pay full price for a room that I can actually get a refund on than to pay a discounted rate without options and pretty much have my money taken from me.

Will start by saying it's ultimately my fault for not paying attention. That said, what a ridiculous racket Priceline is. Found out the "special" rate I was paying ($100 per night) would've been $109 per night through the hotel directly, and they WOULD have let me make changes or even cancel FOR FREE. Booked a hotel across the state for 2 nights through Priceline. Had to change plan and only stay the second night. Wasn't trying to cancel, just change the reservation.