Priceline Reviews

I booked a room for a short getaway for my wife and I. Long story short my room was $336.50, no big deal... it's a beautiful hotel, plus it's just for one night. My problem was that my brother and my cousin both booked a room at the same hotel, got a bigger room and paid 196.50 less than what I paid. They booked it straight through the hotel. Priceline cheapest price guarantee is a flat out joke, their customer service sucks.... and I will never use that crooked website again!! BOOK YOUR TRIPS STRAIGHT THROUGH THE HOTEL!!!

On May 27, I made reservations for the Sheraton in Palo Alto. I received my confirmation, but 2 days later I received a call from Priceline stating that my reservation was not valid due to a computer glitch. I was told that the rate wasn't accurate and that the hotel wouldn't honor the reservation. I'm not sure how their computer glitch would make the hotel not honor my reservation. I think that they lost money and blamed it on the hotel. It is neither the hotels nor my problem, but as it is they wouldn't budge. Their price guarantee is bogus. I recommend NOT to use Priceline and save yourself some grief. I will never use them again. This is a first and last time. Still waiting to see my refund.

I did the "name your own price" for a mid-sized car the same size as a Chevy Avenger. I won a bid with Hertz for $19/day. When I arrived at Hertz I was given a compact car, Ford Fiesta. Hertz contended Priceline does not know the sizes of the cars in their inventory and they have no mid-sized cars. I was given a Dodge Charger which is one of their "Specialty Cars" for an additional $15/day upgrade. I just wanted a normal mid-sized car, not a specialty car. Hertz told me they have no mid-sized cars and my only options were the Charger or the Ford Fiesta. I called Priceline and was told me they cannot guarantee the make and model of the car. I told them it appears to me they guaranteed the size of the car. I'll never use Hertz or Priceline again.

I booked a trip with Priceline to take some classes in NC. When it was time for me to leave I packed my jeep and when I went to start it, it wouldn't start. I tried to have it fixed immediately but that wasn't possible. After I realized it couldn't be fixed until the next day I called the hotel to cancel. They said I had been charged in full by Priceline and I would have to call them. I called, and the girl told me customer service was top priority then asked how she could help. I explained the situation. She then informed me that because I had already paid the 259.88 that I could cancel but it would cost 260 to do so. I asked her if she was serious. She said she was. I told her I would never deal with them again and that customer service was not top priority.

Made a reservation at 2:15 am for a reasonable $101 including BOOKING FEES. The hotel informed me I was supposed to make a reservation for yesterday through tonight. This is not even possible using the Kayak app. This is a total scam. Nowhere did it say that the check-in time was 3 pm until after I received my confirmation. I understand there is a "no refund policy" but at no point did it say that if I wanted to check in right now I would have to pay an additional $60 fee. To cancel they then told me to call Priceline. I did so. Priceline of course said they must follow the policy here (no refunds).

First time user for Priceline. I saw their best price guarantee and booked a car. I did some more searching and found it cheaper with Hotwire. So I called them up within 24 hours to cancel or use the best price guarantee, and they told me that I could not cancel. Then they said that the best price guarantee was for the exact same itinerary, and I said that the dates and time was the same. They said that they booked with Avis car rental and Hotwire was with Dollar. Since when is booking with different car companies included as the "same itinerary"??? I will never use Priceline again. Best price guarantee is a scam!

I had been using Priceline for years so I was considered a very good customer. A while back, I booked a hotel in MA and it was totally horrific. Drug deals were taking place right outside my room. It was rated a fair two star hotel and being that I was only there for one night, I thought it would be fine. It was not clean, but worse than that was the outside. Priceline chose to agree with the manager and did nothing for me, even though I had been a trusted customer for years and never complained. I even wrote to the CEO... and nothing. They supported the hotel and refused to listen. I will never use Priceline again. It was a very bad experience.

Booked at Hilton Garden Inn, in Lynchburg, Virginia. Two rooms Priceline charged me a total of $227.56 ($113.78 per room). Reservation was honored but when I checked out, the front desk provided me a receipt for $95.93 per room including tax. When I asked why the difference in price, the clerk just smiled and said I need to call Priceline. I called Priceline and they basically said that's their "profit ratio" and weren't going to issue a refund. So again the little guy takes it in the shorts... F them. Never gonna use a third party booking agent again. Could have gotten it cheaper myself.

Booked a car rental using Priceline.com for a vehicle to be picked up at the Phoenix airport on 5/25/16. Priceline.com charged my credit card 184.00 for the car rental prior to the pickup date. After a grueling 6 hour flight from Kentucky to Arizona, I went to the Hertz rental car counter to pick up the vehicle. At which time I was told that there was a fee to add my spouse to the rental agreement as a driver and that he would need to provide a credit card with his name on it for incidentals. I went ahead and did all this and then they told me to provide a credit card with my name on it for the 300 hold that was required for the vehicle.

Booked a hotel through Priceline for a reasonable price. No way of staying at hotel for that price because of all the hidden costs/fees!! Price was incorrectly quoted! Do NOT use Priceline! Faulty information! Will not allow cancellation!! BEWARE!!

Me and this company has been going back and forth for six days about my refund. On day one the representative did not complete my request for my refund. Spoke with the hotel manager that told her to cancel the reservation and she never cancelled it so now they are doing an investigation against their employee but they still haven't released my money. Release my money first then deal with your incompetent employees. I have paid Priceline a lot of money over the years but no more. I will be using Booking.com or someone else.

I booked a hotel stay via Priceline to stay at the Comfort Inn. Re: booking ID number is **. The Priceline identification number is **. The dates of the hotel stay were May 19th through May 23rd. The reservation was prepaid and the debit amount of $373.24 was posted to my account. On May 23rd I checked out the hotel. The front desk agent requested my credit card and charge my card an additional amount of $239.04. The double charge to my account overdrew my account and I was charged $29. I am requesting to be reimbursed for this fee as the hotel stay was prepaid already and now I realize I was overcharged as well. I am requesting the additional charged to be reimbursed as well. I should have been originally charged 239.04. After this experience I will not be patronizing Priceline again to assist in any future hotel arrangements. Both entities are not communicating with one another and it's occurring at my expense.

Want to cancel one of the two rooms of two booked at MARRIOTT VENICE ITALY BECAUSE OF INABILITY TO TRAVEL FOR SERIOUS HEALTH REASONS. BOOKING DUE FROM TOMORROW 29th May 2016 for 2 nights. Unable to get any response as email going to automated box and there is no email on the website. Very very sad state of affairs. Want a reply as the date gets over.

Priceline is a fraud. I bid for a 4 star hotel in the area 2 for Moscow, presented as Kremlin, GUM and Bolshoi Theatre. Got very happy when saw that they charged my card because understand I had got what I wanted. For my surprise, when revised what they had booked for me, it was 3,5 km away from the center. I have to take the crowded metro (what I was struggling to avoid) every day to visit the main landscapes that are 30 min by metro away from my hotel!

We booked a trip using Priceline a month in advance. The week of the hotel stay a family member booked the same trip for $80 cheaper. We called to complain and were told there was nothing they could do. DO NOT USE THIS SITE!!!

Do not use Priceline!!! I rented a car for 3 days (and 2 hours). They quoted the daily rental rate which appeared reasonable. After looking closely at the bill it looks as if I was charged rent, taxes and fees for four full days. Rental companies typically prorate an hourly cost if it is over a full day. They charged a full day for the two extra hours which made Priceline more expensive and more trouble than going to AVIS directly. Do not waste your time. Very misleading. I called customer service and got someone in the Philippines that tried to argue that Friday at noon to Monday at noon was four days. Ha! Then said it is in the fine print so too bad. Terrible customer service. If this is being done on a wide scale they could be ripping off millions of consumers. Pitiful.

Booked hotel designated pet friendly on Priceline. Called hotel (Residence Inn by Marriott) and learned that pet friendly to them meant $100 fee for one night of an 8# dog. The room was $80. Neither Marriott nor Priceline.com would allow reservation to be cancelled. Outrageous!

I booked a car through Priceline.com. I needed to upgrade my rental car from a standard size car to an SUV and I'm unable to make changes to my reservation according their policies. I contracted Avis car rental who I'm renting the car through, they are not able to change or upgrade to reservation because it through a third party company. So I called Priceline back and asked to cancel. They told me this one time they would make an acceptation and cancel for a $25.00... This is a scam...just a way for these online site to make money!!! (My reservation is more than 30 days out.)

I booked a car rental reservation for 5/15 on 2/2/16. I was unable to make the trip due to a death. I called and asked for a refund/Credit. They said that if I had called before the death they might consider my request, but because I called on 5/18 (when I had recovered myself sufficiently to function) they could not consider my request. I spoke with 3 representatives and 3 supervisors on two occasions. It was, frankly, more than unbelievable. It was disheartening to be forced to listen to barely intelligible but fixed policies read off a policy manual stating that my reservation was non-refundable, non-changeable, non-cancellable.

Priceline made this right. Thank you. I continue to be a loyal Priceline customer and still recommend them to friends and family. I continue to make most of my airline and hotel reservations though them. I approached the company through the BBB. It was great to know that they cared and valued me as a customer.

I went online to get a price for renting a car. The Priceline website asks for credit card information in order to give you the price for the car. It asks you whether you want insurance and extras then you hit the search button. You think the website is going to come back and give you a price for the car but it doesn't. It automatically books the car without verifying whether you want the rental. They automatically book the car without giving you an opportunity to make the choice.

I was charged 3 weeks before my reservation even though it said upon booking I would pay at the hotel. I didn't even have that money in my account and now its overdrawn, they refuse to reverse it. I definitely will NOT be using this site again and am immediately canceling my account.

So I booked a room with Priceline assuming I was getting best price guarantee at 138, when I went to lobby I overheard two people (one in front of me and one on the phone) get 89 and 103 after tax for the night. Hmmm, interesting, so I went back to my command called Priceline right away, they ran me in circles for an hour, they then called the hotel and now insist it's 149. What's more interesting is I called immediately to the front desk and was now told 119. There is some manor shadiness and inflation between the two, but the only one I hold responsible is Priceline because they handled the booking and obviously they know they are being dishonest because they wouldn't answer my questions and kept saying IN A few days I'll get an email. Well we know by then there is nothing that can be done.

What on EARTH has happened to Priceline?! Booked a condo w/ a kitchen - they TRIED to give me 2 dbl beds/mini fridge/microwave. Spent over an hour furiously fighting with foreign customer service reps that acted like scam artists. Never did take responsibility for the bait and switch. I've used Priceline for years, but can't do business with people I don't trust. Glad travel has plenty of other options.

Charged me twice for a room. Will not refund. Everything is fine until you need customer service. Buy tickets direct from airlines. Do not use these crooks. You will spend hours on the phone overseas. You will waste hours of your time.

After several experiences of late, I have decided never again to use Priceline for any travel needs. Recently I went to their website and used their "express" booking for a hotel reservation. When I pressed the "what hotel will I get" there were 8 names of hotels, all of which met with my approval. I accepted and was given a hotel that was did not meet my approval because I knew it to be a chain that is comprised mostly of old motels (not hotels), most of which have unsatisfactory reviews. Before complaining I checked out this particular motel and found very poor customer approval including "38% of customers recommend" and an average of 2.7/5 likes. Their own website offered the same room for less money than I was paying Priceline for the same room. The Rodeway Inn was never offered on any of my past transactions with Priceline and it is a place that I would never agree to stay.

I used Priceline negotiator to book a room. I do this quite a bit. After I got a reservation I called the hotel to ensure I had two beds as it is two men who will be in the room. The hotel refused to do this for me stating that they would not guarantee this until I checked in. I then called Priceline to cancel this reservation letting them know that the hotel was unwilling to help. The rep I spoke to placed me on hold and came back stating I could not cancel. I told her if she calls the hotel and they agree to cancel then it shouldn't be a problem. She placed me on hold and told me she would not do that. I asked to speak to a supervisor.

I went on Priceline's website on 5/9/2016 to reserve a car rental for 5/13/2016. On the page where I entered my information there was a side info that said that if I reserve I can cancel for free at anytime. So two days prior to the day of my reservation, I tried cancelling my reservation and was told that the contract that the payment was not refundable. That was the first time and my last time that I will ever use them. The information on their webpage is misleading. I want my money back because they charged my credit card.

I rented a car under my name from Hertz using Priceline.com. A week before the rental, I inquired at Hertz about adding my 23-year-old daughter to the rental agreement, so we could share driving for this planned road trip. I could not do all of the driving by myself. Hertz said there would be a fee for adding a driver, and an additional fee for a driver under 25, which was fine with me. They instructed me to add my daughter at the Hertz counter when I picked up the car. So, when I arrived at Hertz, first, they temporarily charged my credit card an additional $200 deposit that Hertz nor Priceline previously told me about; second, they would not allow me to add my daughter. They said it was a Priceline rule - the driver had to be 25 years old. So, I phoned Priceline - which was difficult to do because their phone system did not recognize my Priceline Trip Number nor the phone number that I used to make the reservation. That was a red flag that they were scam-ish.

No, you won't be 'charged' for your flight if they don't accept the flight that they lead you to choose based on the options they put in front of you... but your funds will be 'pre-authorized' and held for up to 7 business days. I've used Priceline for years. I have never had an issue. I've referred friends and have always gave positive reviews. I went to book my annual holiday this year and TWICE... I selected what flights they told me were available and by the time I reached the checkout, they were not available any longer. I was asked to choose a different one and again... and again... until finally, on the third try, one of the more expensive options went all the way to checkout.

I have never used Priceline before, I've always used Travelocity and been pleased with their prices and customer service. Why I tried Priceline, I don't know. YOU SHOULD KNOW once you book a hotel, 1) YOU WILL BE IMMEDIATELY CHARGED THE FULL PRICE for the reservation and 2) YOU CAN'T CANCEL OR CHANGE the reservation, or you will be charged FULL PRICE. No cancellations. Then 3) when you try to contact them, you will go round and round in an endless loop of the system not being able to find your reservation, then finding it, then asking for your phone number, then not able to find it again. There is no option to speak to a live representative. You have to get an "approved request" to talk to someone.

I was impressed by the agreement for no interest within 12 billing cycles, but just after 2 months, here we go. Interest show up and charged me. It's not a good credit card to get.

I just purchased a round trip ticket from Phila. to Albuquerque. I misread the times offered and believed I would be scheduled sometime between 10 A.M. and 2 P.M. It actually said 6 P.M. The price was less than other sites, so I figured this was okay. I paid for my ticket and then was sent the itinerary. Lo and behold, I was leaving at 4 in the afternoon and would not arrive in Albuquerque until almost midnight. I called immediately to change the first flight and was told that I could not.

Please don't use Priceline because they are scams, they pretend that they have a number where you can call to talk to an agent but they will never get back to you... If you book a reservation for whatever it is, car rental, hotel or tickets, if the place don't have the car, room, you will still be charge by priceline and they will not refund the money to you. That is very stupid. How they gonna tell you that it's non-refundable whether you get or don't get what you are looking for. Runnn away. Scammms. If you want to verify with me, shoot me an email **.

Be aware that some of the tickets you buy from Priceline do not allow you to pick your seats until you check in the day before your flight. I booked two flights on Delta through Priceline. Both tickets turned out to be "basic economy", which is lower than regular economy. When I checked in the day before my flight I found out that the two seats I had bought at the same time were assigned in two different rows. That meant my wife and I were five rows apart.

Today on 5/8/16 I attempted to book a hotel room for 5/20/16. I erroneously entered the wrong date and noted the problem immediately when I printed my confirmation. I immediately attempted to address the error without success. After 3+ hours of e-mailing, being placed on hold twice for greater than 30 minutes each time, and never speaking with a human, I cancelled my reservation and am now out $80.00.

Beware. This company lies regarding advertising lowest price. It is cheaper to book through hotel directly. When confronted regarding their lied advertised room rate, they refused to refund the difference, and therefore their "lowest price guarantee" is also a lie. Their customer service was horrific from top to bottom, and I want to warn as many people as possible to their deceitful practice and misrepresentation to the public.

Booked a room at what was advertised on the site as a 2 1/2 star hotel. It wasn't even close. Maybe one star motel at best. Was solicited by the site for a review and supplied same. Review did not show up on the site even though reviews of travelers who stayed after me did. Wrote customer service about it and got this reply: "When you filled out your survey, we disclosed that your review of your recent hotel stay at the Vero Beach Inn & Suites may be posted on our website; however, we did not guarantee that it will be posted. All reviews are first read by the appropriate department, and then they will decide which reviews to post." So it's clear that they pick and choose reviews that make their ratings seem legit. DO NOT TRUST THEM!!!

I called Priceline after I found out that the hotel we will be staying at charges Priceline customers for their breakfast. I wanted to get another hotel that was a few dollars more and was told that they would charge me the full amount of the room for 3 nights if I cancelled! The lady was not one bit helpful! I will never ever book through Priceline!!! What a ** joke!!!

I booked my flight through Priceline website and 1 week later my daughter wanted to join me so I called Priceline to ensure she would be assigned a seat beside me on both our departure flight and return flight. The agent assured me that we were seated together. I called the airline 24 hours before my flight to check in and found that we were seated nowhere near each other and was instructed to call Priceline back. I then called Priceline only to be transferred several times and on the phone for over an hour. The representative told me I was seated beside her so I call the airline again while the Priceline representative is on speaker phone to confirm this and again the airline states that Priceline never confirmed my seating assignments causing me to lose the seat and the only seats beside each other would cost an additional $60.00.

Ridiculous service. I called customer service to ask for a change to a flight and couldn't get the right schedule so they offered a refund for that leg of the trip and told me to book my return flight again. A few months later, no refund was issued on my credit card, so I called to follow up. There's countless excuses as to why there will not be a refund - the airline declined it (when I paid Priceline), "Oh... your flight is non-refundable" (yes it is, because the customer service guy even told me how much would be refunded after deducting their 'fees'), etc. etc. Now, I've been on the phone with them for over 5 hours on multiple occasions to 'figure it out'... always postpone answer, or blame on the airline. PRICELINE... I paid YOU... YOU said you were going to get the refund for me... YOU are responsible!

I reserved for Circus Circus in Las Vegas. When I call to the Hotel they didn't find any reservation under my name and last name but Priceline charged already on my credit card. They never send an email for confirmation. Be careful.

I booked an impromptu getaway for myself, my wife, and daughter last minute thru Priceline. It seemed odd that next to no one was at the hotel. Something seemed a bit "off" throughout the night. We were told there were only 3 other people staying there, but we kept seeing odd men around. After doing some digging (we were getting increasingly creeped out) we found out that this hotel is actually a treatment facility for homeless male addicts! I could not believe this. This hotel houses 50 men! THIS is where I took my wife and 6 year old daughter for a relaxing getaway!

Buyer beware - when making your reservations for a cruise on RC larger ships, be aware that an interior cabin is not just an interior cabin. You may be reserving a smaller interior cabin. YES SMALLER INTERIOR CABIN! I am not happy at all. I always thought that a interior room was the same on all ships, well they are NOT! Make sure you ask when making reservations especially on the Oasis. Usually we always purchase an interior cabin and we love cruising with RC. But, I really did not want a smaller cabin 7 days with a smaller cabin. This information needs to be stated on both websites and this need to be communicated to the travel agents. Just thought someone else would benefit! VERY Unhappy sailor!!!

I booked a name your price rental car with Priceline, but got a better deal with other vendor. So did not take their car. Priceline charged me $260 for that. I could not find any cancel button in their site. Called vendor National from their itinerary to cancel the booking but they wanted me to call Priceline. On contacting them, Priceline customer care says I am over 24 hrs timeline from booking so they cannot refund my money as per the contract!!! My money is gone!!! These contracts are money grabbing.

I consider myself an well informed cruise shopper/buyer. However, after dealing with Priceline Cruises, I am completely in awe of the scam they are running! The crazy thing is it works! They got me and my $124.99! On 3 different occasions I was quoted one price only to never receive a written quote (forgot to send, "family emergency when I hung up after our call", "I've been off for two days", "oh I quoted the wrong ship", "I'm sorry I sent the wrong invoice") followed by the most ridiculous line of crap. I am truly considering contacting an attorney.

I just booked a hotel with Priceline which said guaranteed parking and Internet using the Priceline 60% off feature. After the purchase they gave me a hotel miles from where I wanted with NO Parking. When asked to assist and move my Hotel closer to the area I want to stay with parking they refuse blatantly saying it's in my contract. WHAT CONTRACT!! Priceline is a ripoff. Don't ever book on that site. They are not willing to facilitate their customers in no way or form!!! Once they get your money that's it. TOTAL RIPOFF.

When searching Priceline I found a great deal on an all inclusive resort in Cabo, I purchased the trip almost 3 months in advance. 3 days before my trip I received a message... So they tell me 3 days in advance I'll need to pay an additional $1200 to receive the all inclusive they advertised? And their resolution is either cancel and, in their words, find my own accommodations or pay and they'll reimburse me later. Never did they offer to assist me in finding alternative accommodations. I spent hours on hold trying to resolve this. If they cared about customer service they would have fixed THEIR mistake and never even told me about it. Nobody wants to be stressed out before they go on vacation.

I used the 'name your own price' tool to book a car in my uncle's name for my aunt, uncle and dad. I even paid extra for insurance and to add additional drivers. I was unaware my uncle did not have a credit card and the main driver needed one in their name. They wouldn't make any exceptions. They wouldn't take my dad or aunt's card who were both listed as drivers and there with him. They wouldn't change the main driver listed. I spoke with three different people and they used the same canned response about the policy and how they couldn't do anything. I paid $300 and walked away without a car. I assume I am not the first person to pay for something and not get it and that is how they make their money. Be very careful when booking with Priceline.

I will never use Priceline again. The Priceline hotel deal (non bidding feature) is deceptive. For example my last reservation I ended up with a dump Red Roof motel claiming its equivalent to a Marriott or Hyatt when booking. Their excuse is "or equivalent to." Never again and no recourse once you place your bid. You will end up in some dump location that no one wants to stay at, no wonder they hide the hotel name till it's too late. Don't fall for it. I have included photos to compare both hotel brands just in case Priceline can't tell the difference.

I booked a hotel room Priceline. When I checked into the hotel 14 days later, I found out my friend was paying nearly $400 less than me for the same room and the same hotel. I originally had found out because I wanted to add a night to my stay. The rate was $116 and it seemed odd because my rate on Priceline was $213. My friends down the hall are paying $655 for 5 nights and we paid over 1k for the same room and the same # of nights. Do not use Priceline. I contacted them to ask to adjust my rate or give me a future credit and it was like a script of "We are not allowed to change the reservation."

I was looking for a deal on a rental for a few days, and I stumbled upon Priceline's offer to name your own price... well you name your own price, but Priceline another $20 to the "deal". So don't be fooled. I completed the transaction, but found something $20 cheaper on Expedia. Priceline would not cancel my reservation or offer me the same deal. So I do not recommend Priceline to anyone.

Today is 4/22/16 and I just finished trying to cancel a reservation at Priceline. The trip is nearly a month away but they will not give me a cancellation or a refund. So in other words, you are screwed!!! Stay away from this people or they will rip you off!!!

I recently went online to book what I thought was an easy trip to Victoria BC. The trip included airfare and hotel for 1 week. I used the Priceline.com website clicked holiday vacation and started my search for the hotel and flights. I found the hotel and then proceeded to sort through flights. In the process of booking my package their website hung up on me and giving me a pop-up message "Not responding. Try back again in a few minutes." I was later successful in getting the vacation booked and received a confirmation email. A few weeks after booking this trip I was alerted by my credit card company fraud department of a possible problem so I contacted Priceline customer service. They review my booking and confirmed the hotel and flights. They also alerted me of a second stand-alone hotel booking for the same dates and location.

I recently booked hotel rooms with Priceline.com, under their special secret deal that stated the hotel would be revealed after booking is completed. There are no refunds allowed. They stated the hotel that we picked had high ratings of 3 1/2 stars. This hotel had bad reviews. There is no way it could have that high of a rating. I feel they lied. Do not fall this ploy. You will be sorry.

Using "name your own price" I booked a car for $19 per day - "plus taxes and fees". Assuming the SC sales tax at 10% and a modest fee - say $15 - without reading it, I initialed the agreement. On checking my credit card, I found that Priceline had added 40% to the cost. Thus I end up paying $26.60 per day, not the agreed $19. I contacted the Priceline chat room and asked for a breakdown of this additional charge. They refused to give me a breakdown!!! And also refused to cancel saying only "You initialed therefore you must pay." In other words, "suck it up." CROOKS AND SCAMMERS. Never again.

My wife booked a hotel room a week in advance, but booked it in wrong location. Due to 'non-refundable' policy, they will not allow me to change. I didn't even want my money back, I just wanted to book a different hotel. My question is simple. Why? For one dumb 'policy' of theirs, they have lost my business (and everyone else I know) for life. Good job!

I am very tech/savvy and aware of all the scams Priceline like companies pull off. Still I got scammed. Priceline is scam artist and site and presentation on the website is designed to scam consumers so be warned. I got scammed in car rental. I am so upset such business exists and able to advertise on TV. When it asks you to verify credit card last 4 digits, don't do it. Get out at that point. If you put 4 digits, beyond that point you can't fix it. Email me if you have any questions. I will give my story so you don't get scammed. If there is any class action lawsuit going on, pls let me know. Also write to USA Senator Elizabeth Warren, and she is a great advocate and was Harvard professor before coming to congress.

I would highly recommend not using this feature (Name Your Own Price). The nonrefundable fee is unacceptable. I used this feature and when I got the hotel I was not happy with the reviews of the hotel and the location. When contacting the Priceline.com chat line to do a cancellation I was told nothing could be done. They advised the review of the hotel is high and that it within location. I can see "the customer is always right" certainly is not applicable to Priceline. Do be careful when using this feature.

I called Priceline on 1/26/16 to look into booking a cruise on NCL for October of 2016. The representative told me of a "great" promotion that was ending shortly. I explained I was just looking into a cruise as I was having major surgery in February and was not sure how soon I would be well enough to travel. Debra advised me to book now and I could always cancel before 90 days before departure and all it would cost me was the $24.99 fee. I called today to cancel and was advised of the $100 cancellation fee in addition to the $24.99 booking fee. I have NEVER had a fee imposed for canceling a cruise reservation 6 months before departure. I will never use Priceline for booking again and will tell everyone I speak to about cruising (of which I am a big fan after being on several).

Lots of hidden terms and conditions before booking. Once the booking is confirmed if we request them to change date or name everything they say "airline people doesn't allow that". All cooked up stories and blame on airlines. If they cannot change or cancel ticket why do we need to book via Priceline. We can book directly with airline website. I WOULD SAY EVERYONE TO BOOK FROM AIRLINE website. Never use PRICELINE to book anything.

I made a reservation through Priceline for a car rental from Alamo at West Palm Beach Airport. When I arrived at the Alamo lot at the airport, the rental agent said the reservation is for an Alamo office in downtown West Palm Beach that actually closed five minutes before I arrived at the airport location. The Alamo agent said he could not fulfill the reservation because it is an arrangement between Priceline and the downtown office. I then called Priceline Customer Service. The representative told me she could do nothing to help. I then asked for a manager who told me that he could do nothing. I then rented a car for much more money than my Priceline reservation because I had to drive two hours to my destination.

NO MORE PRICELINE!!! I was trying to bid my hotel couple times with my Priceline app on iPhone and it kept failed and they gave me other option (express deal) which I didn't like... So I turned off my app from my phone. When I get back to Priceline app to make another bid I found I had reservation already that I didn't agree with. I called customer service and Rep kept told me that it is not refundable... It was system error for sure but they don't listen. Be careful when you use Priceline app... make sure use go back button when you don't want it. If you just click home button it may have same issue like me. If I had to pay that much money I rather go with other hotel instead. It extortion me to use this hotel without my agreement.

My family of 12 were traveling together to attend a wedding. We traveled from Maryland to Savannah GA. 12 people, 4 cars, 4 dogs. We booked a couple PET FRIENDLY hotel rooms at the Quality Inn in Richmond Hill GA. It was $500.80 for two nights. The confirmation email stated: 2 double beds, pull out couch, non-smoking, pet friendly rooms. When we get there, they are charging extra fees for the pet fees. $20 per pet per night when we already paid extra for pet friendly rooms. So we pay the fees anyways. We get into the room and there was roaches, dirty sheets, smelled horrible and only two beds, no pullout couch for the 5th person in each room to sleep. Priceline said there was a floor to make a bed there. So we decided that we were not staying there anymore. Keep in mind this is at midnight after driving all day. So then Priceline says that we cannot cancel our reservation - that if we did we would still be out the money we already paid.

I have purchased a flight ticket from Chicago to India, and unfortunately my school schedule is not allowing me to make the trip. Hence, I have asked them to change my reservation to a different date. In this case, I was aware that I have to bear the difference amount along with the $200 cancellation fee. The representative gave me a shocking fare for the new ticket. Their website itself shows a much more less fare for the same flight. And it is the same on Etihad's website when I asked why am I being charged so much more the representative gives a rude reply that the fares online are discounted ones and I don't understand how the discount doesn't apply to returning customers?

My wife had originally made a hotel reservation through Priceline.com for 3 nights in Wingate hotel in Voorhees, NJ. I found out later that the price they charged were the same if you had gone directly to the hotel but that was not the issue. The issue was that my wife found out that she would not be in the area the first day so she called up Priceline to cancel the first night and get a refund. The gentleman on the phone was polite but it took a while and then said that she had to call the hotel to cancel the first night to get a refund. She did that and the hotel said that they cannot see what Priceline charged and that the final bill will only be generated at check-out and if she stayed 2 nights instead of 3 nights, that is what the bill will state. I told my wife to call back Priceline to confirm this and she did and was told by Priceline that if the hotel is going to charge 2 nights, then she's going to be charged 2 nights.

Planned visiting Hawaii so tried to talk to customer service which is not available. They did not provide a proper tel number on the site and asking you to book a ticket before speaking to reps according to automated system. Got my ticket, not too competitive pricing but they offered free breakfast and WiFi for the deal. Called a week after and spoke to another rep, confirmed that everything is alright as well as breakfast. When I got there they did not honor the breakfast and the room was dirty and dusty, rust in the bathroom + blood stains on the bedsheet of the 4 and 1/2 star hotel. The hotel personnel were very helpful and take care of our complaints. I called the Priceline and all I got was "we are sorry" and provide free breakfast. I could get better deal for that price so they are out of my book. Word of advice, get every detail in writing so they can deny it.

This is the last time I will be booking with Priceline for my flight. They are so nonbeneficial with flight changes. This whole "nonchangeable & noncancellation" crap is a mess. The airline itself was able to offer me a time change, which is what you inquired about however Priceline did not. After explaining why I needed a different time, nothing changed so why ask. Now I'm upset cause there's a huge eerie possibility of missing my flight which is throwing away money which no one wants at all. MAYBE BE MORE OF A BENEFIT TO YOUR CUSTOMERS AND THEY WILL REMAIN. BUT AS OF NOW I AM NO LONGER A CUSTOMER!!! RUN. Do not book through this site.

Booked a flight from LGA to New Orleans (MSY) and the flight was re-scheduled. Called Priceline customer service to change my flight because the new time did not match my schedule and he called several different departments etc. and said I could change my flight from July 2nd to July 1st (that's after an hour of waiting). He then said he had to call the airline and made me wait for another 45 minutes and then came back to tell me that I need to pay $200/person and additional fees of $30/person to change my flight, which is more than buying a new ticket for the new time/date I was looking at. It is just absolutely ridiculous to make it sound like the schedule can be changed with no penalties and then come back after 2 hours with entirely different information. He could have saved my time by relaying the correct regulations and terms from the start and the extent to which they can make changes rather than misleading me for a whole 2 hours.

I booked a flight with Priceline from Chicago to Manila... I was waiting in line to get checked in and missed the baggage check-in time... I called Priceline to see what I can do. After being on hold for 30 min they told me I was SOL. If I wanted to rebook the flight it would cost me a rebooking fee plus whatever the price of the ticket was even though I had bought trip insurance.

Somehow I was booked at the wrong hotel. After we were dropped off at the (wrong hotel) customer service said they could not switch our rooms because (Travis) who is the manager at the wrong hotel would not allow it. After speaking with the two hotels, they did not have a problem switching hotels and they never received a call or have anyone named (Travis) working there. The customer service was very rude and would not transfer the funds to the correct hotel after a hour and a half on the phone.

I've been reading a lot of bad reviews about Priceline. I've rented a car twice from them using the Name Your Own Price tool. Both times they didn't accept my original price but did accept my 2nd offer. This 2nd price was still less expensive than any other price I could find. I knew upfront about their cancellation policy and also knew upfront about the $200 security hold on my credit card. I also knew upfront they'd charge my credit card immediately should my offer be accepted. I recommended Priceline for car rentals to a friend and she had no problems either. She knew everything upfront, too. We both like them.

I recently booked a hotel at in Hershey PA. Once we showed at the hotel I my wife noticed some kind of stain on the one of the beds resembling bodily fluid that was crusty. After sitting on the other bed we both started itching and it was revealed the bed had bugs. I called Priceline to try and get reimbursed at least for the next night. They claimed there was nothing they could do. This is unacceptable especially when Priceline represents the hotel. This company is a scam agency and is not legit and William Shatner should really worry about his reputation. After losing $400 in hotel expenses at the hotel of terror in Rodeway Inn in Hershey PA, I will never use Rodeway Inn nor Priceline again. Word by mouth travels fast and even faster on the Internet with a keyboard. Do not ever use Priceline to book a hotel or any other reservation.

My bid was for 3 star room, but what I got was not even good for 1 star. A small motel like old room with a small full size mattress! Doesn't even look like a star hotel. Stinky furniture, and guess what there is no bathroom door. It has slider with no lock from inside. Called Priceline and said I have to deal with the hotel front desk and hung up. I WILL NEVER USE Priceline again.

I saw a good deal on a hotel room on Priceline in Laplace, La for 73.58. I submitted the information and reserved the room for 3 nights. Well when I tried to submit the payment the system didn't not take my payment and the system took me back to the beginning. The room now changed prices from 73.58 to 97 a night. I contacted Priceline and told them the issue. I was told the price must have changed while I was submitting my payment. I asked, "Shouldn't you honor the price since I already had the summary of charges and it showing 73.58 a night?" and was told they can't. I ended up having to get a different room with a different website. Never will I use Priceline again as they put fictitious prices on their website to get you to go to it.

I am not one to write a bad review. This is my first. Beware of Priceline. I had typed my information that I was looking 4 adults 1 room. A price showed up. After I bought it I saw that the room was for 2 adults not 4. I called right off. They said nothing they could do. Please listen to me. When I had an issue at Orbitz they right off changed this for me with no problems. Priceline NEVER AGAIN. You have lost a customer for life.

Priceline charged me 60 dollars because I accidentally spelled two names wrong. The airline said there was no fee for a name correction but Priceline demanded that I pay 60.00 for them to change the letter a to an e. Can you believe this highway robbery. There should be a law to stop these thieves.

Sorry but Priceline my life and health is worth more than 5% discount. My experience those two hours were a nightmare and unsafe and you can't reimbursed me with the amount that I paid for that night. It seems that your customers don't matter too much. It's a joke for Priceline to even try to give a customer 5% discount when I experienced a horrible time when I checked in. It doesn't matter what your customers experience at a hotel you reserved. And the one thing is that at the time of booking you couldn't give no type of information about the hotel. I was going to stay at intel it was paid for. That's a robbery and not correct. So if I would've known that I was going to go to a drug, roaches, and bedbug infestation I would've not booked my night with this hotel.

I booked Extended Stay hotel with Priceline, paid for the room. They confirmed me in a different location. Called customer service and no help at all. They kept saying I offered a price and they picked the hotel which is not true. I knew the price and selected the hotel. No help from customer service, no refund. It was their problem but they don't care about their customers. I will never trust Priceline again.

My wife and I were going to Orlando, Fl. We had to cancel her airfare. We were told to pay a fine of $250 and we agree to it. Instead they just went ahead and cancel her reservation and we ended losing $450 from the initial airfare. We were going to be able to book any other trip for one year. I am disputing a refund with my credit card. They just made the decision without even consulting me. I think they made the mistake and didn't want to admit it. Anyways I am just losing $450 because of them.

Due to a snowstorm, we could not make it to Breckenridge, CO for 2 nights. Due to the storm one would think they would refund both nights or give us a reserve receipt. The motel had to be canceled one day after being reserved. I have never used Priceline before and will never use it again. This is a concern of taking advantage of customers.

I wish I could give them 1/2 of a star. They said the "Name Your Price Tool" selections were non-refundable. But now, less than 30 days after I reserved a rental car and 62 days before the date the rental car was to be used, they will NOT refund my money. That's $303 that they just have for themselves, that the rental car company won't be getting because I won't be redeeming my trip, and that's about a week's worth of pay for me. Wow! A week's worth of pay. Let that sink in. That I won't get back. Ever.

Priceline.com does not display their car rental cancellation policy in plain sight, and does so in a less than forthright manner. One has to click on a link that takes a person there, and then another link to see it. There, and only there, is one able to see the cancellation policy, often after it's too late. It is confusing because throughout their website, they state repeatedly that only car rentals that are made with a bid are non-cancellable. It's a deceptive practice that needs to be stopped. Don't ever reserve a car through Priceline.com. Their lack of transparency is indicative of a rogue company that tries to bilk unaware consumers. Be careful!

I reserved a car for pick up at noon at ATL Airport on March 17, 2016. I arrived early only to find out that Priceline had overbooked Avis Rental Car and there was over 130 people on line waiting to rent a car. I never got my car and they still charged my credit card and told me "no refunds". They literally stole my money!!! Since I didn't get the car by noon, my reservations was canceled. I was in line for almost 2 hours and never got my car, but was charged for it. There is a special place in HELL FOR PRICELINE!!!

Attempted to change my return flight. One associate told me my connecting flight to destination was no longer available and in order to change my departure they had to rebook my itinerary touching my departure losing my flight. I said no and then he said call during the hours the airline is open and the representative can speak to the airline and request their assistance. I spent 40 minutes on the phone and no one was willing to take that extra mile to assist me, including the supervisor. I'm in shock how only one person would take their time but no one else. Unfortunately every time you call you get someone new and not the person who would actually take the time to make sure your vacation is a great experience. Recommend not to use them. Pay a little more somewhere else.

I made a hotel reservation in California for a week. Priceline did a pretty authorization on my card for 300$ so when I got to the hotel my card was decline because priceline had already charged the 300$ so the hotel wasn't able to charge it. So I called priceline to tell them to put the money back or to fix it with the hotel and they told me there was nothing they could do because they weren't showing any changes. So I had no choice but to cancel the reservation hoping the money would be put back into my account and it wasn't so I called priceline back and they conference called my bank and they confirmed a 300$ charge from priceline and priceline still denied any charges and told me there was nothing I could do. So I was stuck in California 800 miles away from home with no hotel room and no money to pay for one. I will never use them again!!!

When I ordered my room on priceline.com, the room I was reviewing said it had a whirlpool. This is the only reason I booked this hotel. I booked it but when I showed up at the hotel, they said a whirlpool was not included. So what I saw when viewing the available rooms, was not the room that was shown once I booked it. And, they won't provide any type of credit. Don't use Priceline.com. They are dishonest. There is enough other booking sites you can use such as Trivago, Kayak, Orbitz, Hotwire.

I booked a hotel in Rockford Illinois 2 months in advance. I then decided to confirm with the hotel, to find out they have been booked for a month for the dates we were travelling. I called Priceline and they relocated me. I then did more research to find out the new hotel is approximately 20 cheaper than my original hotel so why won't customer service refund me the money for sending me to a cheaper hotel? Lesson learned and will be using Orbitz! But trust me, Priceline hasn't heard the end of me yet.

Booked a room that was supposed to be "near the Miami Airport" but was in fact a $50 cab ride and 30 minute drive north of the airport. I get to the airport and the room was not reserved. In fact the hotel had no record of any Priceline information and was full. I was the third person to have this issue. After waiting on hold for an hour I talked to a customer representative who promised to "elevate" the issue. After a full three hours they finally cancelled the reservation but it does not make up for the fact that I ended up sleeping in an airport and spent $50 on cab fare. Last time I book on Priceline.

The room I booked through Priceline was full price. It was canceled in error the same day I booked it. Priceline has charged me for the first night at $182.00. I confirmed with the hotel that Priceline would not be charged for that first night. Priceline would not reverse the fee. I had to rebook my reservation (not through Priceline!!) and went through the hotel paying full price + what I paid Priceline. Horrible customer service for having made an error. I was only able to use the chat line and could not get it elevated for review by anyone else.

Do NOT ever deal with Priceline!!! I booked this hotel through them and it said it would either be a king, queen, or two doubles size beds. I then called the hotel to see if room would be ready a little earlier than 3 and I was informed it was just one full-size bed. I called Priceline to let them know this and they would not help us in any way. Priceline gives false advertisement.

I had made a reservation through Priceline for a Holiday Inn. When I arrived they would not accept my reservation because the dates listed on the form were incorrect. I never noticed until I got there. We had been traveling all day and it was raining and terrible weather conditions. I have 2 small children and we were so tired. It was 11 p.m., we wanted to sleep so bad. When I arrived at the hotel the guy at the front desk would not help us because the dates had been screwed up and I did not buy them from Holiday Inn. I tried to contact someone to help us switch the dates and no one would help us, I was on the phone for 1/2 hour trying to get help and had 2 small kids crying and upset. It was a completely nerve wracking experience. We ended up walking out at around midnight because we could not come to a resolution. We had to drive all the way home in the terrible weather, tired and hungry. It was the worst experience of my life.

I've booked hotel at Mystic, CT via "name your own price" on Priceline.com. I've selected the area and desired number of stars 3.5 Upscale Plus to bid on hotel room. Priceline gives examples of 3.5 star hotels: Hyatt, Hilton, Sheraton, Marriott, etc. I "won" the hotel "Inn at Mystic" located at 3 Williams Avenue, Mystic, CT 06355. The reviews and real pictures from travelers on TripAdvisor, Yelp shows that "Inn at Mystic" hotel is not in any way in the same league as Hyatt, Hilton, or any other hotel Priceline.com gave as an example of 3.5.

They charged an authorization charge of 25.00 on a trip I tried to book which was rejected because the tickets were no longer available. It took TEN PHONE CALLS and FOUR DIFFERENT NUMBERS until I finally reached a human. Three humans in India later, they finally told me the charge would just fall off my card. This took me AN HOUR AND A HALF on the phone to get this information. I will NEVER, EVER use this company again. Booked on Google instead, and it was easier, less expensive, and they actually pay people to answer your calls.

I am a Canadian, who booked my hotel online (from within Canada), to a Canadian hotel. I found what appeared to be a great deal ($117.04, taxes and fees included). I reserved a room and paid in full via credit card. To my dismay, when I looked at my credit card's authorized transactions, the amount was for over $160 after taxes.

I booked a hotel room in the Marina area of San Diego and instead received a hotel much more northeast of the Marina. I reached out to the company for a resolution but the only option is no option and they actually claimed that I was refusing any resolution. How can I refuse a resolution when nothing is being offered??? I reached out numerous times and they refuse to assist.

I booked a hotel on Priceline using the "name your own price", then realized it is actually cheaper to directly book that hotel on Priceline.com, and the room will come with flexible cancellation instead of this non-refundable, non-changeable policy with "name your own price" reservation. Since they have this so called "Best Price Guarantee" policy, I called Priceline's customer service. I was told that since the "non-refundable" room is actually not any cheaper than the price I paid, I do not qualify for the "best price guarantee". This is the most ridiculous thing I ever heard! They list the exactly the same room with two prices on their website, one with flexible cancellation and cheaper price, the other one with non-refundable policy but higher price! What a spam!!! This does not make any sense! I will never use Priceline.com again.

My husband works out of state. He wanted our children and I to come visit him in Arkansas. He booked us a room. He paid 640 dollars for 6 nights at Super 8 hotel. They overcharged him for a 3rd room. He lost 318 dollars. He asked only for a cancellation on that and they wouldn't refund him at all. I think that is ** when it's clearly their fault. Yes, we should be careful. Our bank couldn't do anything about it because it was used with a debit. I think they rip people off just to overcharge them. That's greedy and wrong. I hope this company ** bankrupt getting over on people that don't deserve this.

When booking with Priceline you are handing control of your entire trip, whether business or pleasure, to a company who has but one standard, MONEY. You may think this is a good thing 'they will save me lots of money', but be forewarned the only money they care about is what goes in their pocket. On a trip to Tallahassee, Fl to purchase a home I booked my trip thru them. The only part of the trip I received what I trusted Priceline with was the flight. The rental agency informed me Priceline always makes promises on the booking of type cars but does NOT pay to reserve them. Simply put I had to drive a lesser car than I paid for or pay out of pocket to rent another car without being reimbursed for the one I already paid for.

Had been contacted that my daughter had a massive stroke and was on life support. Made reservation on Priceline. The reservation that I made come up different than what I applied for. Tried to cancel but was told only the airline could be canceled without cancellation fee. I was charged fees for Hotel and Rent Car. Did not have time to argue. Had to get to Canada. Called airlines and hotel and made my own.

I received news from my aunt that my grandmother passed away on February 3, 2016. I frantically called my siblings to break the news to them. My grandmother lived in Fort Lauderdale, FL, so we were trying to find the cheapest rate. I bid on a flight for 4 people and was successful. We were set to leave on February 10, 2016. I received a call from my brother in the early morning of Feb.10. He was at Children's Hospital in Oakland with his daughter who was just admitted. He was distraught on the phone and ask me if I could contact Priceline to change the date of the flight. I assured him I would check. I contacted Priceline and they told me you bid on a price, no refunds no exchanges. So my brother and cousin missed the flight and our grandmother's funeral service and I was out $681 for their tickets.

I booked a reservation on Priceline.com, Name Your Own Price. Within 2 hours of the reservation, I was online chatting with a representative from Priceline to inquire about cancelling my reservation. He informed me that because it was a NYOP reservation that he could not help me with cancelling the reservation and that a NYOP reservation was not allowable. I then reached out to the rental company (Budget) with whom the reservation was made. They informed me that "they could not even see the reservation" and that they could not help me either. I made the decision to make a phone call to Priceline for additional help. While on the phone with Priceline, the only solution they could offer me was, "according to the disclosures at the bottom of the page, which I could see "this type of reservation (NYOP) was not refundable or able to be cancelled."

We purchased a hotel room and then realized we needed to help with a family problem surrounding a death. Even though we just asked to reschedule for two days later we were denied rescheduling or refund. We felt this was very unethical. As a result we will have to choose which side of our family we will support. With a reschedule of just two days we could have given support to all of our family members.

While traveling, I used Priceline mobile to reserve a nearby hotel. I've not had problems with the "express deals" before; however, this time it reserved a hotel over an hour away, in the wrong direction. I tried to call them, but it's all automated, and eventually, with NO option to speak to a person, the IVR hung up on me. I emailed them politely to request a review and refund based on years of use and the fact that multiple hotels in the immediate area were available. They replied that they can't do anything and the potential reservation area is available for viewing prior to agreement, but actually it's not on a cell phone, but for sake of argument, let's assume it was... A loyal customer can't get an exception for a completely ridiculous reservation?

So after posting my dissatisfaction on Consumer Affairs, the executive offices of Priceline contacted me to advise me that they are doing a one-time cancellation based on the circumstances of my situation (legally blind and disabled) and that I need to understand this is an exception. So, in the end, they have agreed to refund me and this made me a satisfied consumer and now they have lived to their motto of taking customer service in a high regard. Thank you!

I booked a room advertised for $24 for Feb 23-24, 2016. Drove 1 1/2 hrs to the hotel and still had no confirmation by the time we got there. It had accepted my payment no problem! Hotel says NO reservation in that name but one for us for MARCH 06, 2016!!! She said the woman just ahead of us had the same thing happen to her also. The clerk gave us Priceline's phone #. We called got a major runaround and the guy hung up on us, Twice. I tried again and he hung up on us again. Then HE called US back and when we answered HE hung up again!! So we had to pay in cash a higher rate so we could have a room. Exhausted, angry, hungry & our romantic evening ruined, 1 1/2 hrs after our arrival to the hotel we got a room. Now a $24 room cost us around $80. Wow some bargain. Just a major ripoff. Now there's a room booked I can't use. Anyone want a room in Henrietta N.Y. for $38 on Mar 6th???

Just tried to book a flight from NYC to London and encountered a lot of problems. There is no customer service person to talk to. After 8 pm forget to talk to a live person...Robot or live chat...That you have to wait for unknown time. Second, apparently my credit card was declined due to not having enough funds which is not true. Was tried the second time...Same result for "this" company, so I called the card and they stated that a card is ok to use. Live chat was not help, just waste of time. So the end result, I have to book thru the other company which my card amazingly worked at.

I booked car with Priceline estimated charges 19.56 USD. I complied with terms of agreement. However my bank account was hit with two charges of 33 USD total 66 USD + something like 3 Euros for toll roads and toll road charges are OK. When I asked Priceline for explanation they told me there is nothing that can be done if I do not provide them rent-a-car rates. I argued that it is something they are supposed to have or discuss with SIXT car rental. They said there is nothing they can do??

This is with regards to a previous dispute, original case # **. I did not understand the nature of this particular dispute process, but after talking to the credit card representative and the merchant (Priceline), I should have filed it as a "non-receipt of services". Please see the notes referenced below as stated to the representative in the dispute department for my credit card.

Booked a hotel through Priceline Express Deal. Allegedly, it allows you to book rates which hotels don't advertise. This was a lie. It was exactly the same price. I feel completely ripped off. Customer Service didn't offer any options but to pay because I agreed to the contract. What contract? The one with million pages? The only contract I saw was the attractive price in the town I was looking at. On top of all things this hotel is not technically in Montreux. I felt even angrier. They masked a hotel with 6 out of 10 rating under the 4*. I booked million times with Hotwire and they never did that to me.

I had the misfortune of booking a name your own price with Priceline. I had put all my credit card info in and was debating whether or not to press submit on the price I received. My children were arguing in the background and one was not feeling way. As I turned, I accidentally clicked on submit... If anyone has a sensitive Apple mouse, they will know how easy it is to do that!!!

Have several travel arrangements, flights, hotels, car to make for staff members traveling to Oklahoma City. Have never tried Priceline, name your price before. Was told by several people I know that it saves you a lot of money. I looked up prices for hotels in the area, all serving free breakfast and pool. I put in a price on Priceline that was just a little under those hotels and was accepted immediately! Great, until I printed out the ticket 2 minutes later finding out that there is no breakfast. We are staying 3 nights. 2 people.

I have never used Priceline before. Thinking Priceline was the best way to book a great room at a great price, due to their flashy marketing. I was wrong and it was a costly lesson learned. Writing this to warn others to not use Priceline in the future! I "bidded" on a room that was a 4-star hotel at a 2-star price. Well it was the opposite, it was a 2-star room with a 4-star price. 33 miles from the address I put in to be near!

We booked 2 cabins on a cruise through Priceline and specifically asked the representative the policy on cancellation and any fees that may apply. We were told we would lose $100 per cabin. Both my husband and I were on this phone call and we decided we were willing to lose $200 in case we needed to change plans. As it turned out we did need to cancel and now besides losing the $200 (100 per cabin) we also lost an additional $25 processing fee per cabin. So out another $50 that we were never told about after we specifically asked policy on cancellation. After speaking to a supervisor she acknowledged that the representative but was unwilling to do anything for us. The principle behind the $50 is what is upsetting and I will never use Priceline or recommend them.

We recently booked a hotel through Priceline for a trip that was ultimately canceled due to extenuating circumstances. We called the hotel prior to check-in to inform them we wouldn't be able to make it, which they appreciated and encouraged us to contact Priceline to resolve the refund. Priceline evidently has no record of this communication, and marked as "no shows", meaning we simply never turned up for our reservation or made an attempt to communicate with the hotel. Ordinarily I'd understand the miscommunication between a hotel and third party, but Priceline apparently has no leniency for extenuating circumstances (death or severe illness of self or family, natural disasters, acts of God, etc.) typically commonplace for those in the travel industry.

Be very careful about renting from Priceline. Read the "very fine" print. No cancellation, no refund, no changes. Don't book too far in advance of your trip because if the prices change (go down) you are stuck. I found much better prices with Priceline after I booked with them and they didn't waste any time on the chat line pretty much saying buyer beware. Our profit, your loss. Peter my chat line fellow just kept reading from a script. The reservation sheet I had had a box at the top of the page promoting car insurance and in that box it said Free Cancellation Until Pick up which I took to mean just that since it was right above all the reservation information but behold down below in nice small print was the no cancellation, no refund, no change information. Will never use this company again.

I am very disappointed with Priceline. My family and I are traveling. We tried to find a room through their website. It gave a generic "2.5 star hotel" description and said the hotel with low prices would not disclose the name of the hotel until purchased. There was no city name (lesson learned for assuming they would pull up hotels in the area we were in). When I pulled the info up, the hotel ends up being 30 miles in the opposite direction we were traveling. At midnight, the last thing you want to do is backtrack 30 miles that you have already gone.

I made an express deal reservation through priceline for a 3 star hotel room for arrival Feb 4 for 1 night. I was assigned the Best Western Hill House in Bakersfield. This is an old low end property with some new paint and carpet and it is not of 3 star quality. This hotel is in a rundown part of town. The first room I was given had a bathroom fan that was running metal on metal and sounded like a grinder. I contacted the front desk and they moved me to another room. The 2nd room smelled of a combination of moldy, musty smell and bleach. At the time, I thought to just put up with it as it was just one night. I turned the TV off after 10pm and tried to go to sleep. This hotel is next to a rail yard and there was loud train noise and there was no way that I was going to be able to sleep. There was no reason to ask for another room. The whole hotel is close to the noisy rail yard.

My wife and I booked a hotel in Rochester, MN due to a visit at the Mayo clinic. In order to have access to a pool, we selected the 3-star category as all of these in Rochester have a pool in their description. Before we used the name your own price feature, we had selected a 2.5-star hotel that would have accommodated us greatly since it has a pool and high customer satisfaction. However, Priceline lured us into he NyoP for a hotel in the better category for the same price. We did and regret doing so.

I do not understand all the negative comments about Priceline. I have only praise for their complaints handling procedure. On three occasions I have requested Priceline to cancel reservations and each time, after I provided my reasons, they have complied. First time when my wife contracted cancer, second time when the hotel I had booked turned out to be in a rough area of San Francisco and the third time when the hotel did not have bathtubs to cater for my wife's infirmity. Each time I had booked on 'Name your own Price'. I thoroughly recommend the Customer Care team at Priceline.

Bought round trip tickets from Priceline which happened to be on United Airlines to attend a funeral of my Godparent who is also my first cousin. Funeral turned out to be a day ahead, purchased new one-way ticket and figured I would use the return Priceline ticket to get back home. United Airlines cancelled my return ticket because I did not use the first portion of the ticket. I called United and Priceline and was told by each company I had to contact the other company. I had them both on the line at one time because I used my cell phone to call Priceline and the hotel phone to call United... After about 1 and 1/2 hours of going to different reps all the way around, Priceline told me that if I produced the death certificate and an explanation, they would review the situation and render a decision.

I recently booked a flight for my husband and I from Minneapolis to Vancouver. I realized later that as we were leaving the US the name on the tickets should exactly match the passport. I have never had an issue in the US as my legal name is very long. I called Priceline and they were unwilling to make any type of amendment. I spent several hours on the phone with them to no avail. I called Delta and they said they would do it except that one leg was on another carrier. I spoke to multiple Priceline personnel. Their final response was to eat the ticket - $560 - and book a new one. No credit - nothing. I've used them for years - they didn't care.

I booked an express deals hotel based on it claiming 9+ rating of guests. When they revealed name of hotel it showed a 6 rating. I promptly called Priceline and asked about the misrepresentation and they read the scripted lines that said go look at hotel and call back if a problem. I called back with the problem that not only was the hotel a dump it was also $14 less on Priceline's regular listing than the so called big savings of the express deals! When I called they said my booking didn't qualify for their GUARANTEED price matching! The lower price was on their own website! Deceptive practices. Use Hotwire in the future. I use it all the time and have never had an issue. I will never use Priceline again!!!

I've been a valued customer of Priceline since 2003. I never had issues with the site, as I always got a discounted price, whenever I successfully won a bid, on the name your own price option. Recently, I won a bid at a centrally located 4-star hotel in London, for $159 plus taxes. With the name your own price option, it's non-refundable, non-changeable, which I understand, no way around it.

What a bait and switch! They offered me a 10% coupon code, so I decided to try booking a hotel through them. I selected a $45 hotel through express deals and applied the coupon code. I didn't realize, and this is my best guess, they charged me the crossed out price on their website and took 10% off that. I was not aware of this, and I didn't see this happening on their mobile app. Instead of the $45 room I know I selected, they charged me $61! I tried to get them to credit me the difference, but because I had accepted their scam, I mean terms of agreement, they were not willing to help me. I was using their mobile app and the total wasn't clear to me when I agreed. I couldn't get to my email until after I checked into the hotel. I am really upset and there is absolutely no way I'll ever use their service again. I am contesting their charges with my credit card company and getting them to refund me the difference. Bait and switch is illegal.

Bought a hotel room at Quality Hotel & Suites Airport East near the Toronto Airport. When we arrived the hotel clerk told me they've been telling Priceline they have been full for 15 days and yet still get Priceline customers. After calling Priceline customer service and been told to wait for 10 minutes at a time we were finally told there was no room anywhere. We asked for our money back which we got. By now it was 3:00 AM. Tired, disgusted and sad. We traveled to Toronto for my mother's funeral. Had to wake up a cousin to let us in at 4:00 AM.

Two days ago I went on the Priceline website and proposed a daily charge for renting a car from the San Francisco airport (SFO) for seven days in July 2016. This was the first time I had used Priceline (and the last). I proposed a price of $50. Apparently, I could have just asked for Priceline to find me the lowest price on the size of car I wanted for the specified period and pickup/drop off location, but I didn't know that at the time. So my price was accepted (of course) and I closed "the deal." My credit card was immediately charged for the full amount of the rental (over $400).

Used Priceline to try and expedite a car rental. Found out after the fact that Priceline charged an extra $22 fee for insurance (on top of car rental). I have no problem with Avis they explained everything on their side. My credit card was immediately charged the fee before I even made it to the next town where I rented my car. When I called their insurance company (Priceline's website said I had to contact them) they said they couldn't help me it was Priceline's responsibility. I was transferred back to Priceline and was told that I could not cancel because I has already rented the car. I never asked for insurance as I have my own. So much for saving money? I cannot see how this doesn't constitute fraud?

I booked a travel package with 26 hours of car rental. I paid extra insurance to car rental company. But I only used the car for 23 hours, so I was charged for one day insurance. Then Priceline should only charge me for one day because rental company charged them for one day. When I talked to priceline, they refused the refund for the car rental of one day.

My son, who is stationed in Kuwait, purchased a very expensive round trip ticket to come home on leave, through Priceline. He did not have a passport but had his orders, leave paperwork, and military ID on him. He was allowed to fly on Royal Jordanian Airlines out of Kuwait into the US. However when he tried to fly back to Kuwait, Royal Jordanian Airlines would not accept his same orders. My son was left stranded in Chicago. He paid for a round trip ticket and was denied the ability to use it on a return flight.

The CDC recommended pregnant women and women planning pregnancy not travel to Brazil. I am in the process of trying to become pregnant. This agency would not honor my cancellation. I was willing to pay penalty fees. I was willing to change destination for scheduled flight time or another time. They would not accommodate the situation at all. I have flown with US Airways for decades and they would never treat a customer this way. They always accommodate the customer and offer excellent service... I will NEVER use Priceline again. I was WARNED about using them. I should have listened. They have over 2000 complaints filed online. BAD Business agency.

I have attempted to change my trip with Priceline and to no success. I am unable to make changes after my seminar was cancelled. I did not receive a written agreement with regards to changes. I will inform all my families and friends not to book with Priceline. It is better to make reservations with the company directly because you can make changes. I am not receiving any refund on my rental and hotel Priceline. Southwest credit me my flight for another trip. That is a company I will always use. You lost a customer.

They didn't return my money and Delta told me they return the money to them, Priceline. I didn't use the ticket because have a lot stop, not even any compensation or absorbing the total difference. I will not use Priceline anymore and not even recommending to anyone.

My flight was canceled due to a blizzard. The airline told me they had authorized Priceline to give me a full refund for the trip but Priceline just messed around with me and refused. Every time I called them (three times) over the course of three days I waited on hold for at least 45 minutes. What is William Shatner doing promoting these guys??? He should be ashamed of himself...

Decided to take trip to San Juan and used PRICELINE. Looking for Condado to get some sun, beach, restaurants, etc. Got what appeared to be a good deal until we saw where we were staying. The Sheraton near the Convention Center. NOT ANYWHERE near walking distance to beaches, restaurants, etc.! Any money saved using Priceline will go to taxis to go everywhere. So we called Priceline to negotiate/complain and got a "we don't care" attitude, no matter who we spoke with. It was a "you bought it you got it" attitude. Like talking to robot drones. Nothing we said had any effect on their bottom line. WE WILL NEVER USE PRICELINE AGAIN. BUYER BEWARE.

I booked my hotel room 24 hours before arrival. Upon arrival I found no reservation under my name. I gave the email confirmation to the hotel manager who advises me to call the 800 number, which I did but was no answer. I panicked and I had to find another hotel because that hotel was completely sold out. Priceline has all my information including my CC number and God knows how are they going to do with it. I hope everyone will read this review before booking through this company.

I recently went on Priceline to rent a car for my vacation. I followed their instructions and even put in their suggested price of $23 a day for the car rental. I was informed of the price and then they informed me if I signed up for their credit card and applied it I would get an additional $50 off the price. My price was $228.95 with taxes included and they informed me with my discount it would be $178.95 with taxes included if I was accepted.

I recently "bid" for a hotel room on Priceline.com. Having done this before I understood the terms & conditions of my "bid" being accepted. However using the bid map I chose two areas in a major city in the UK. The bid was accepted, but the hotel was not in the city I was bidding on. (It was in an adjoining city very close but not in the city I was looking to book.) I sent two emails and didn't get a reply.

These crooks are the worst! Don't understand them, liars, give you the runaround. I have over 4,000 dollars in credit due and these no goods keep putting on hold for hours, lie, are really stupid. Next step is getting a lawyer. Why can't these fools hire people who can speak correctly!!! Never deal with this fraud of a company, just give me what I am owed, cannot take their bull crap any longer... legal help next!!!

I made reservations 4 days in advance at the Best Western Plaza Inn in Pigeon Forge, Tennessee. My family drove 4 hours to arrive around bedtime. When checking in I gave the front desk my printout of reservations from Priceline with the confirmation. The hotel was booked up with church groups and had no evidence of any reservations made in my name. Priceline had passed this reservation on to their subsidiary Agoda.com who charged my card but did not make the reservations. I have never had a problem with Priceline in the past few years until this trip and I am extremely disappointed and inconvenienced. Now I am paying double for a room and have to wait until after the holiday to call and try to get a full refund.

I had such a horrible experience with Priceline.com. Made a reservation for a hotel room for 1 night for my son's golf tournament that was only 3 hours from home but since it started so early in the morning we were staying the night with the team. When I got to the hotel the reservation had been made somewhere in Canada 1000's of miles away. When the hotel manager contacted them they said I would be reimbursed but they never would reverse the charge even though it was their mistake and they admitted it. So This company isn't as great as they seem and took me for $165.

I booked a hotel reservation on 1/8/16 for a stay on 1/17. Received an email 1/13 indicating there was an issue with my credit card and to call the hotel. I did and they had no record of our reservation. I was passed back and forth between Booking.com and Priceline. They blamed each other and no one took accountability. They had my phone number and no call was ever received before my reservation was cancelled. I made a new reservation in a room with one bedroom for FOUR people using that exact same credit card. The policy and lack of accountability was just bad business. I will never recommend Priceline or use their service again. Aman, Kris and Andi were all extremely rude and unhelpful.

Yesterday I was not allowed to board Air NZ flight because my surname has an Sr suffixed to my surname. I booked my ticket with Priceline.com, an American booking agent. On their web page, next to where I type in my surname ** was a dropped down menu which gave me 5 choices ie... For clicking that Sr I was penalized as my name now no longer match my NZ passport. Air NZ under instruction from their Code share partner, China Eastern Airlines not to accept any discrepancy in the name.

I was attempting to book 2 rooms in Johnson Creek Wisconsin for a weekend. After a search of prices, and reviews, the Comfort Suites had the best reviews. At the top of the page I was viewing, I saw an ad for Priceline. I ended up placing a bid with Priceline. The bid I was placing showed that Comfort Suites was on the list for a bid, and the rest of the hotels were out of the area.

I recently booked a trip through priceline.com via JetBlue. The total came out to $774.14 for 2 tickets. When I saw that the price dropped to $738.14 within the next week, I called JetBlue to see if they could do a price adjustment. JetBlue told me the amount I paid matches the lowest rate so there were no adjustments needed. My credit card statement shows I paid $774.14 to JetBlue but the SUPERVISOR at Priceline begs to differ.

Priceline - Hotels. Priceline's ratings of New York hotels as 4 or 3.5 stars was highly deceptive. I wound up with a reservation for a very very tiny room in a 4 hotel described as "upscale plus". Nonsense! The room is VERY SMALL WITH A SINGLE FULL-SIZE BED for two adults. Customer reviews confirmed the ridiculous size. Priceline does not give you the option of rejecting or choosing hotels. You are completely dependent on their categories and choice.

I had booked a car rental with priceline, but when I checked with the rental agency, the car was not available at the specified time. They had no other cars available, and I ended up having to book another vehicle abruptly, which ended up costing about $300 extra for a week. It is much better to book directly with a car rental agency.

Priceline.com is a joke. They charge more than the hotel charged. They did not pay the hotel. We had to wait over an hour to be connected so we could get our room. We paid in advance. Priceline charged 11.00 more than the hotel would of charged if we booked directly and that included tax! And when we finally got a Priceline operator, I asked her about the guarantee and said, "you have to talk to website?" ... that she could do nothing. Websites do not talk to me...

Priceline is NOT taking any responsibility for their agent's fault. My flight has been delayed for more than 22 hours and the agent insists only 2 options for that: accept the change by the airline or refund the partial value of the ticket. When I choose to refund and after the agent calculated manually for 10 minutes, they provided me the information the total amount of $476.4 will be refund to me. I referred to more than an agent for the refund total amount and that's the amount provided by few different agents. By that, I made my decision to get a new ticket on my own because the price difference is not that much for the new air fare. After a month, my bank statement did not show any refund from Priceline. I called again and ended up there was only $234.8 will be refunded to me. I am so upset and I called for more than 7 times engaging on the phone for more than an hour trying to solve it.

Other than that the room was nice set up but there's a cobwebs on some part of the room, it seems like it has been seat for a wow. Priceline is okay for car rental but not for hotel!!! Never again.

I booked a hotel in LA near the Burbank Hotel and Priceline showed me a price of $96 per night, including taxes. And when I finally complete the booking and show up at the hotel, the hotel charges an additional $21/night for parking. Considering there is no way to check the name of the hotel beforehand, there is no way to tell if the bidding price needs to account for the price of parking. And like everyone has mentioned in the other reviews, the customer service is seriously lacking in training. I asked the lady on the line if I could speak with her manager and her response was "no", so then I asked her if there is a customer grievance center I can discuss this matter with, and she hung up. :( I would definitely stay away from bidding and considering the customer service, oh well.

I booked a suite for the Casa Di Veneto in Crete, Greece through Priceline.com. The confirmation I received from Priceline.com was: with hot tub (we did not have access to but paid 30 euro a night for), with Jacuzzi (we did not have because the electricity was shut off the entire time), for 4 people (we were charged for an extra room even though it was confirmed there would be no extra cost), breakfast included, for the cost of $722.59.

After booking a room through Priceline I realized that they had charged my card twice. I have been trying to get this resolved for nearly 4 hours on the phone over the course of three days and they were still unable to provide my bank with the information they needed to resolve this issue. The fourth customer service agent I spoke with was snippy and provided little information. I won't be using Priceline again. If things go smoothly then they are great but they are completely unresponsive to errors in their system and their lack of concern for both my trouble and my wasted time is inexcusable.

I purchased a ticket for my Turkish fiance (Five months of pay for a typical Turkish person), flying from Istanbul to Mexico City, with the understanding from Priceline customer service that he would not need a transit visa if flying on the same airlines and was not going through customs. Then terrorist attacks in Paris happened and the transit visa rules started to become stricter, especially for Turkish citizens. I tried to change the ticket through Europe as we called every single embassy and asked about the changing rules. I was hysterically crying to the agents on two occasions (one put me on hold for 45 minutes) about the frustration of the visa change and about the situation, who had absolutely NO compassion on the phone and told me the change in ticket price for a change in layover to Europe would cost an additional 8,000, pay up or hang up!!! I then tried everything in my power to try and obtain a transit visa for the three hours.

Made a reservation with priceline. My son who I made the reservation for was told there was no reservation even though priceline sent me an e-mail giving me a booking number. Tried to call priceline. They wanted access to my Contacts. No way. So I called priceline's "agent" adobe or something like that which was India (couldn't understand a thing she said) and was told I had to scan my driver's license and credit card and send it to them before they would book the room. Gave up, called the hotel direct and spent $25.00 more than priceline was supposed to charge me. Total nightmare.

Tried the name your price option. I put in $35 a day for standard suv and the price was rejected. I get a screen that tells me to try another price and an email with "tips for successful bidding." I was also looking at another site with another suv for $25 a day. After booking the cheaper vehicle I get charged by PRICELINE for a vehicle at a cost of $41 a day. I NEVER agreed to a car for that price or any deal with PRICELINE. They rejected my price then charged me for the vehicle anyway. Will dispute the charge and NEVER use PRICELINE again.

I just booked a hotel with Priceline using their 'name your own price' feature. Upon successful bid, I noticed that in addition to my price, the hotel will charge me a separate, mandatory fee for every night. On top of that you pay – of course taxes and... more fees. Don't use this service. It's misleading, lacks transparency and the reference prices are highly inflated.

This company is totally inflexible with poor communication. I rented a car for 2 weeks but was told by the car company that I could change my rental dates. I did so and paid for the new dates but was told later by Priceline that I would not be refunded one penny. (Btw their phone line wasn't working, so I had to chat with a very unempathetic customer service rep on chat. There is obviously no care to train their reps with quality service). Point blank. No credits nothing. $360 given away with nothing in return. No wonder their stock price is dropping. They don't even pay the car rental company anything so in a way, they are legally stealing money for no service in this fashion. Yes, it's in the fine print. Go figure, fine print... Does that always match up with a human being's reality in holiday travel? No. Never giving a cent to this company again.

I encouraged my daughter to book a hotel room using Priceline and their Express Deals. She picked a 4 star hotel that was advertised as 30% off or more. The hotel she ended up with was $10 less than the regular price as shown when we clicked on the reservation. Far from 30% off as advertised. It was also in a part of town that did not show up in our original search. In fact it did not show up on the Priceline website at all. It was very important that she stay in a certain part of town and this hotel was far from it. It was within the map area as described but we felt confident that she would get a room in the right area as every hotel listed by Priceline was in the area she needed to be.

In September of this year I made the mistake of using Priceline to purchase tickets to France for June of next year. Based on my experience I will never use Priceline again. After I purchased the tickets from Priceline I transferred units in the Army Reserve and my drill schedule changed and my drill fell on the dates when I would be travelling to France. I called Priceline on the 25th of November to find out what the process was to request a refund due to military duties and was given an email address to send my drill schedule to which I did and was told a decision would be made within a few days. During this call I was on hold for a total of 36 minutes. I called Priceline again on the 27th of November and was advised that Priceline had received my documentation, would contact the airline, and would contact me the following Monday or Tuesday. I was on hold for a total of eleven minutes during this call.

I just got offline with Priceline's awful chat line service which directed me to self-service. I could've hired a monkey to do their job. The worst customer service I ever received.

I am really disappointed with your service. I had book the two-way tickets for Australia-Toronto. I had return flight on 24th November and on 23rd November, I received an email saying my flight has been cancelled. Also, it was mentioned that flight has been cancel on my request. I have never request anytime anywhere for the cancellation. When I tried contacting Priceline, they asked me to contact airlines, and again airlines asked to contact Priceline. It takes me almost up to midnight to sort out my flight. I had to cancel all my plans of visiting friends and shopping on that very last day of my stay. I have to go through so much hustle. Also, the seat and flight was not as per my request. In my transit in Dublin, also I have problem because of this flight cancellation. This is really disappointing.

We placed a bid on Priceline for a standard suv. We needed to take a trip from Knoxville, TN To Portland, Maine where we were going to attend our grandfather's funeral. We got the confirmation e-mail but it was not for a standard SUV it was for a Kia Rio. There are 5 of us that were going and we all know 5 people cannot fit in a Kia Rio especially when 2 are children with car seats. We called Priceline to tell them they switched our car from a suv to a Kia Rio and they told us we should have checked the confirmation page. Well the problem there, is they have already taken your money by that time and we never once clicked on a economy car.

Priceline's customer executive office has their staff in the Philippines... my complaint regarding a hotel was not taken seriously, a promised call back never happened. They are selling hotels that don't have what they advertise with which makes them responsible as they have to check if the information of the hotels are authentic, especially when there are complaints. I'll make sure that I never book with the Priceline group anymore. Selling the family stock in priceline.

I called about 4 different Priceline numbers. It took an average of 5-7 minutes prompting through because I don't have a trip number yet (in fact I'm not going to pay out the nose for a room if I don't know what I'm getting which is why I'm calling in the first place). When I finally do get a person, they ask over and over for a trip number. I tell them I need help with getting details about a room before I book it and spend hundreds of dollars. They say "we need your trip number before we can help you." I'm like "I don't have a trip number. I need details on the room first."

I booked a hotel through Priceline at the airport and it is nowhere near the airport. Will be disputing this with my credit card company. I chose my specific area as Charleston International Airport CHS & I got a list of 10 hotels – within the list was a link to express deals - right under my location the first hotel I booked and it is nowhere near the airport – 8 miles away. Other people have had this happen as well. Very deceptive. Priceline says it's nonrefundable. Will see about that. Annoying that they would deliberately mislead us.

I accidentally clicked on a bid for a rental car to be picked up and returned in the same city (I needed to return it in a different city). It took me a fraction of a second to close the window in an attempt to not have the bid go through but it was too late. Less than a minute later I was already talking to a customer service rep to try to cancel the transaction. Rep referred me to the outside rental company (Budget Rent a Car) and stated it was up to them to cancel the transaction and refund my $100+. I contacted Budget and they stated it was up to Priceline.

I made a mistake and booked the wrong Embassy Suite hotel on Priceline. I called and asked if I could cancel the current reservation and rebook with the Embassy Suite that had an indoor pool. They said my reservation could not be cancelled or changed. They were very cold and rude. I asked to talk to the manager and she was even more condescending than the rep I was first speaking to. The hotel I was asking to change to was $50 more. I have used Priceline practically since their inception. As long as you don't make mistakes, you might be ok. If you make a mistake on your reservation they will not help you. Everyone knows that it is completely untrue that they cannot change reservations.

I will NEVER EVER USE Priceline again. I booked a flight to FL for a closing on a home and took out the insurance for trip protection. When I had to cancel the flight and rebook the trip and the car rental, they said the cost would be $200 per person to rebook the flight and no reimbursement for the car. Car Agreement stated no transfers, non refundable, ok so that is on me for not looking at it better. I also tried to work directly with the airlines and car rental co. but the cost was more than just rebooking the flights. I also canceled my flight 2 weeks early since I knew my closing got moved.

You should never book an international trip with them. Their customer service is very horrible. If we call them, they will ask us to call the airlines for any service but the airlines will tell us to call the Priceline. They just bombard us without servicing our request. Waste of time and Waste of money.

Booked a hotel through Priceline on November 24th. Looked at prices for hotel again on December 2. The price had gone down from $129/nt. to $111/nt for the same hotel, same dates, same room, same amenities in room, etc. I wasn't worried since Priceline has a "Best Price Guarantee" policy. I read over the policy several times and my account is covered by what their policy states.

I reserved a rental car from Budget in Prague, Czech Republic returning to Vienna 8 days later. The price and service from Budget was good, $364. However, my AMEX was charged $1245. Priceline customer service would not help at all so I called Budget. Since they were moving very slowly, I called AMEX customer service. AMEX is wonderful. With one phone call, they gave me an immediate refund while they worked through the details with Budget. I would have saved a lot of effort just calling AMEX right away.

If you have a problem and you booked through Priceline, you are out of luck! They don't care at all and will NOT help you. You will hear "I can't help you with that" a LOT. This is literally the worst customer service I have EVER received and that is a big call! I booked a hotel through Priceline as I have done many times before with no problems. When I looked at the receipt, I had been charged the regular rate for the room rather than the advertised "Sale" price. I called immediately to get help and was told that they couldn't do a price match guarantee because I didn't have a valid receipt at the lower price!

Never, never, never accept the online car insurance with Priceline when you make a reservation for a car through them. When you get to the car rental place, they don't accept Priceline's car rental insurance and when you call to cancel it with Priceline and let them know that you are at the rental place and they are not accepting their insurance, they will not refund your money to you. I paid for car rental insurance twice because of it.

Just tried to purchase a ticket from OMA to JAN at Priceline's price and entered card info and they came back with a new price way above that. How does that work? Shame on you Priceline!!! My brother would really like to see his Father for the holidays. Who knows how long Pop will be around. Shame on your lure Priceline!!!

Priceline will be glad to cancel a room for you. But they won't refund your money for a reservation you made 15 mins before you talked to them. They are not helpful in any way, they are helpful to their own pockets by keeping your money. I will never use Priceline for any reason in the future. I will also advise my friends and family not to either. They have the power to change all types of dates, times arrangements, etc, but they will not because it doesn't benefit them.

I reserved and paid upfront 2 nights at harbor hotel in Baltimore because I saw the hotel have its animal friendly. After I arrived at the hotel to check in, the lady at the counter ask me if the dog gonna stay, of course I say yes. And she ask me to provide a credit card. 15 min later I received an invoice charged on my credit card of 50$ x night just for the dog (chihuahua). When I reserved, no one ask me if I have a dog or not and also no one tell me its extra 50$ night. After I talk over 2 hrs at the phone, the hotel give me a break of 25$. Additionally to park the car are also 20$ x night and thank of Priceline, I spend in 2 days more money if I go tho the Hilton hotel.

Every time this year I've stayed at a hotel that I booked and Priceline the star rating doesn't match the hotel. I thought I booked a 3 star hotel in fact when I got there it was more like one and a half, 2 at best. The amenities are always low quality.

I booked a hotel room at Wyndham Garden Fort Myers Beach - Fort Myers Beach checking in on 1 on priceline.com using the option of name your price so basically it is non-refundable and non-cancellable reservation. I was charged about $250 + $46 for taxes and fees, while other websites like tripadvisor.com and amom.com were offering the same hotel/room night for $155 + $23 in taxes and fees. I contacted priceline.com. I spoke to a customer sales representative who said they would make up the difference if they can find it on tripadvisor or any other competing site. I sent them a screenshot from tripadvisor but the Customer service rep kept insisting that she is unable to find the competing rate. In fact the hotel room is available at $155 as I am writing this complaint.

Called to request a change of dates 5 min after booking due to not have booked my flight yet and they would not work with me. Then I found the same hotel for $150 less and they would not price match either. They got me for a little extra cash but it will be the last time I make a purchase with them.

I used the "Name Your Price" to book a hotel. I requested a two star hotel but instead was given a three star hotel that was ten miles away from my intended destination that has limited transportation. I feel this is a bait and switch tactic because the hotel is so far away. It would be better if they put that hotel in another zone. I have used Priceline for a long time and will recommend not using them in the future, Customer service was not able to resolve this problem. Think twice before you use Priceline. They will not support long-term customers.

I recently booked a trip to Thailand. Priceline had many options indicating Airline's prices, and trip times. I chose a trip on South Korean Airlines primarily because the trip time was short. So I hit select this round trip, both trip to and return showing less than 20 hours of travel time. Well it turns out that there is a 23 hour stopover in Korea, which was not included in the trip time! Naturally, I am pissed! While I have to live with the trip, I will boycott Priceline, Kayak, and other subsidiaries got at least a year! If anyone wants to start a legal suit, count me in!

I booked a trip to NC with them. It was to be first class air, hotel, and car. I received the invoice and paid it. Two hours later I received the itinerary and saw the air ticket was economy. I called and was told they did not book first class and to call the airlines. Since they were not providing the service why should I do the work. I told them to cancel the whole package. Later when I got my card statement it still showed a charge to Priceline. When I called they had cancelled the air and car but said I had to call the hotel direct. Called and was told to call Priceline or my card company. I called my card to refute the charge. While we were on the phone he made a conference call with Priceline. After explaining the situation with their representative he hung up on us. Never use these people. No service, no support, burglary take your money.

I reserved a rental vehicle 20 days ago. Based on that reservation I made all other arrangements like flight tickets, hotel and all. Now the reservation has been cancelled. Rental car company is saying that it is a mistake of Priceline as they showed the not available vehicle as available. And Priceline is not at all taking responsibility of booking same vehicle with another rental car company. They simply asking me to cancel the reservation and make another reservation. Now the prices has raised by 2 times now. My entire trip plan has been disturbed because of Priceline.

Never. Never. NEVER use Priceline to make a reservation. It is not cheaper or more convenient than going through the hotel itself. I made a reservation on the 20th to stay 5 nights. My plans changed and I only needed to stay 4 nights. The hotel manager said if I had booked through the hotel it would have been no problem, but since I used Priceline I had to call them. I called them. They refused to give a refund, even though I was canceling that last day, 4 days prior. I asked why. He said that my deadline to change the reservation was the 19th. The day before I made the reservation. Oh! If I only had access to a wormhole (or the Tardis), then I could have gotten a refund. They claimed to state their policies, but I did not see where my dates were ironclad on the submittal form (must have been really fine print). Or, maybe they have access to time travel and went back and made that policy change just to thwart me. Who knows?

I was on Priceline name your own price just scoping out what kind of deals I'd get for Christmas. Before confirming my booking, I just clicked to see what seats would be available. Upon clicking the link to available seating on the flight it took me to a page that confirmed my bookings and didn't even show me what seats were available. On top of that tickets were somehow booked for November NOT December. I called Priceline about this ** disaster and they wouldn't help me. Their website is a stupid joke and so is their (lack of) service. ** em!

Be very careful when dealing with Priceline. I needed a hotel near Boston Logan airport for a night layover. I "bid" on a hotel room "at" Logan airport. Got a room for $95 - "Red Roof Inn at Logan Airport". The problem was that it was "not" at or near the airport. It cost a $88 taxi ride to the hotel and $83 back to the airport the next morning. When I complained, Priceline told me too bad if I had "studied" its online map, I would have discovered some of its airport hotels are far away. Taking a look at its online maps - you will see that you need a magnifying glass and a deep knowledge of the area. Best advice - avoid Priceline.

I booked our flight to Denver on November 3 with Priceline. I knew the airfare was not refundable, because I read it on the airline's web site. I guess I thought I had a best price guarantee with Priceline, and knew I had 24 hours with Priceline to cancel the flights. Turns out, the GUARANTEE WAS ONLY GOOD FOR 24 HOURS as well. I called customer service after looking at website, thinking "Great! Same itinerary, same flight, etc." But the service rep burst my bubble and informed me I was not eligible for a refund, because it was more than 24 hours since I'd booked the flight. I returned to the website, and found the 24 hour clause buried on the second page of the FAQ's. So the consequences are, I paid $178 for 5 tickets with a "Best Price Guarantee" on Priceline that are selling for $111 each now, costing me an extra $335. Priceline's Best Price Guarantee is next to worthless. There is no guarantee.

I made a hotel reservation and realized within 2 minutes that I reserved for the wrong date. I called the hotel but no one answered. I chatted with Priceline but they told they couldn't help because no one was answering at the hotel. I asked them to just cancel the reservation but they would not. They told me to call customer service the next day.

Booked a hotel room through Priceline. Got a confirmation number via email. Just to be safe, I called the hotel en route. "No reservation by that name here", they said. Called again hours later. Same answer. Called Priceline and got recorded message saying my confirmation was all in order. Couldn't speak to a real human.

This company is the absolute worst. I prepaid for a hotel and had a meeting cancelled and they wouldn't allow me to cancel because I "hadn't spent enough money to warrant a refund", when I asked about cancelling but paying a fee, rescheduling my booking at a later time for a different location, getting the money as credit toward another booking I was told over and over there was nothing that could be done. This is absurd. Other companies, even hotels themselves will allow you to cancel within 24 hours and this was well over 3 weeks in advance. When I asked if I could file a complaint with the company I was told they would "make a note". Needless to say I will not be giving them another dime.

I booked a hotel through their auction service at a reasonable rate. However, I came to find out that the hotel's pool was not going to be in service during my visit. The price I paid was based on the amenities the hotel had to offer, so if one of the main amenities is not available, the value of the room is much less. I called Priceline to see if they would move me to another hotel. I even offered to pay to upgrade to the next star level available. The overseas call support would not speak to me beyond reading from a script and refused to put me through to a supervisor. The bottom line is that Priceline charged me for a hotel listed with amenities it didn't have. I have lost all confidence in this company. They proved that they will fight as hard as they can to keep the money they've already been paid instead of making things right for the customer.

I was supposed to be receiving free prepaid gratuities on my cruise. I went back & forth for 3 days straight with the cruise line & Priceline while on my cruise. Priceline told me to have the grats removed from my account which I did but guest services told me that I would be responsible for paying them out of my own pocket. So I paid $250 out of my own pocket to my room stewardess, waiter & hostess. I figured it wasn't fair that they wouldn't get paid due to Priceline's negligence. Now I'm still waiting for a answer from Priceline for reimbursement. I am going to see a lawyer if they don't make it right and sue them for the money plus ruining my cruise and frustration.

Booked a room with express deal and the hotel refused to give us 2 beds without extra charges. Called Priceline and their only response was "sorry, you got what you got. Just call the hotel." Obviously paying more would have gotten us into a better rated hotel (the one we got was a complete dump next to the freeway). No option to upgrade and pay more for a different hotel with 2 beds. No solution on either side. Ultimately had to solve the problem with our bank. Finding their 1 star rating here on this website is no surprise to me.

Joining the chorus of never using Priceline again. Booked a rental for Alamo through Priceline and was only allowed to book at the airport though I wanted to book from a closer location... oh well. The next day I was sent an email from Priceline making an order of a cheaper rate at the location I originally wanted. But Priceline would not allow me to cancel the airport reservation. It is my fault that I did not read the tiny print but it never occurred to me that I could not cancel. All of the "customer service" people had Indian accents and though I had lived in India for five years found them difficult to understand and one in particular was quite rude. Anyway, done with Priceline and Alamo as well for entering into a business relationship with them.

No service rendered! And they still take my money! A representative says that once you rent a car on their site there are no refunds or cancellations even though you don't use their services. Total bs. They wont give me a credit

Case no **. Very unhappy with how they did business, definitely. I purchased vehicle collision and damage protection accidentally but I did called them before taking a vehicle out from parking lot and mentioned them that I was not sure if it was vehicle insurance. I called them and one of the senior customer service agent said that she would not cancel my full reservation but she would make sure the amount charged for collision and damage will refunded and she gave me case number to follow. She also mentioned that I will receive refunded amount in about 10 business days. I tried many times to contact them to know what's going on and how and when will I be refunded. Now, they say that they won't refund the money back which I think is nonsense and the worst way of dealing regular customer.

I didn't mention at what point my trip became a disaster, in hindsight, it was Priceline.com. I purchased the package and the nightmare began as soon as I boarded the plane (American Airlines). The hotel was lovely though, I have nothing but praise for that part. In any event, there was a medical event that mandated a prolonged stay (as the trip was for a medical reason), and when I attempted to change my flight, but to no avail. I was willing to pay a penalty fee but they required more than that. It was ~$200 cheaper to buy a brand new one way flight back home. I explained that my trip was for medical testing and additional tests were added, all I got was, "I'm sorry to hear about that but", or "I'm sorry to hear your frustrations", or "I'm sorry you're going through this."

I booked a hotel on Priceline.com. I had until 6pm to cancel it. I called the hotel at 3:10pm to cancel the reservation and they told me to go through Priceline, as that's who I had booked through. I went to my receipt, followed the link and cancelled the hotel. I had a follow up screen on my phone that said the reservation had been cancelled. I went on to book another hotel (not with Priceline) that was closer to the event I was in San Francisco for.

Watch out for the website errors. We recently booked a hotel for Provo, UT for a hospital stay and after reviewing our order we paid only to receive the receipt that had completely different days on it. The agent claimed to be unable to help us with anything and we were forced to pay for a stay we couldn't possibly use. What a waste of time and money. It's cheaper in the long run to call and book a room or flight directly through the hotel or airline rather than waste money here.