Priceline Reviews

I have been a Priceline customer for many years. It has gone from bad to worst. This is the second time in a very short period that I had to spend time on the phone with Priceline after placing and "winning" a bid. One hotel in Verona totally out of the area where I bid was assigned, actually, an airport hotel with no public transportation or places to eat or go other than the hotel itself, which as per the reviews, was dump. Once I did my search I realized that I was fooled and had them reduced the rate but in the end we abandoned the idea of taking this hotel, ate the expense and made a reservation in the center through another website.

I recently booked a hotel in Paris through Priceline. While on the site I was offered "Express Booking" options. Under Express Booking you do not know the name of the hotel but you do know its general location and star rating. I booked a 3 star hotel for $98 marked down from $116 for a reported $16 savings. After booking (which is non refundable) they tell you the name and location of the hotel. When I looked up the hotel I had just booked I found that its guests gave it a 5.6 rating (on a 10 scale) and offered that it was dirty, the staff rude and breakfast expensive. In addition the hotel imposes a $10 per day charge at the hotel in addition to the stated rate. So my "savings" was not 16% but 5%.

Chose a hotel based on the description of a type of similar hotels Hyatt, Marriott, etc. Ended up paying $171 for Circus Circus Las Vegas. Would have never put described hotels and booked room in the same category. Very misleading!

I booked an Express Deal. I have used Priceline for years, and I knew I had an issue right away this time. Unfortunately, I found out their customer service is terrible and learned they have a scam. When I called the hotel and they could not find my reservation, the hotel was sold out. When I called Priceline to inquire, they told me they needed to "see where my reservation was." They would "look into" the issue and let me know the day of the travel.

I booked a hotel in error and called them right away. They said they cannot refund the money. Rude customer service and they trap you in. There was no button to confirm the trip and the hotel name was not revealed. You would think a company in the USA would give you the option to cancel if you book something in error! SUCKERS!!!

Their BBB A+ rating fooled me and will fool you and on that I also reviewed the BBB. Don't bother complaining to them. They are too eager to close all complaints. Over 1000+ customers cannot be wrong. When Priceline gives you a promise to cancel your reservation, that the price guarantee will be honored, run, don't walk. The wording on their site is well crafted, ambiguously phrased with fine print that is equally as confusing.

I made a cruise reservation with Priceline.com Cruises in January 2016 for a December 26, 2016 cruise with Carnival. Throughout all of the gobbledygook to finish booking the reservation, it turns out that they booked an "Early Saver" cruise fare. They sent me the invoice after requiring a $500 deposit, in which it prominently stated in bold and much larger print, that there was no penalty for cancelling so many days before the cruise, etc.

I bid on a car thru Priceline. I realized that they were charging more for taxes than if I rented a car from them thru their retail website or other car companies websites. When asked about that, they told me that Hertz was the one who decided the taxes and fees. I called up Hertz and they told me that was not true. They have no idea what the charge is and they only get paid when we pick up the car. I asked them over and over again for a breakdown but said they didn't have that. I questioned how in 30 seconds they could come up with the taxes and fees and not know how they came to that amount. After dealing with them for 3 hours, getting the runaround, not answering my question, lying I finally decided to take a $40 hit and decline the reservation. I have never been thru anything like before. What really got me was when they lied about who decided the taxes and fees.

When trying to book a flight only trip, it took two attempts to get the reservation made. When I received the itinerary there was a car reservation which I did not request. I did not need a car for the trip at all. When I called to cancel the car, the SR informed me the car reservation was non-refundable. I told him that was ridiculous and asked to be bumped to someone who could help me. He said there was no one. I asked him to cancel the entire trip and he told me that the car would still be non-refundable. I then INSISTED on speaking to his manager. The manager eventually was able to cancel the whole trip, including the car charge. The issue was finally resolved but only they tried to bully and intimidate me into accepting the car.

Yes Priceline, I expect a different answer since you are proud to advertise "Best Price Guaranteed. We guarantee the lowest price on everything you book." I'm always reluctant when I need to call about price matching. There always seems to be some fine print as to why they cannot honour what they advertise. I'm going thru my credit card now to dispute the charge. I don't want use more Priceline or any parental company. My wife's company use Booking for hotel services with yearly average 10,000/year. I just give notice to her and she say - "fine, no more Booking."

I am a tower climber so I'm constantly in and out hotels. I chose Priceline because I thought they would be better than most. It's Tuesday - I had a death so I had to leave. I was booked til Friday. Well Priceline will not refund the other reservation I had even though the hotel's going to resell the room. I would've rebooked the room once I came back however they have motivated me get a CLC card and tell everyone not to use Priceline.

Made a reservation for a one night stay in NC. Priceline charged my credit card for $140.25. The print out from the hotel was $116.57. The difference is an over charge for city tax, occupancy tax, and sales tax. I called and they were rude and totd me they didn't make a mistake. Will never use Priceline again and I am making a complaint with NC to look into possible fraud by overcharging sales tax.

When I booked a car on Priceline for my wife they had me fill out the driver info and then my credit card info. When they sent me the confirm they had my wife's name. When she went to pick up the car, the rental agency wouldn't give it to her because the rental was under my name. She was unable to rent the car. I repeat, we never got the car. When I told Priceline and asked for my money they said all sales were final. But I said we did not receive what we bought, so the transaction isn't complete. They said they could not give my money back because they already gave it to the rental company. When I asked the rental company, they said they never received money because they never rented a car. Priceline messed up the reservation, kept all my money, and lied about it. I truly hate Priceline. So short sided when I do so many purchases online. This is also my first negative review, but I couldn't let them off.

I attempted to book through Priceline 3 different times for an upcoming trip for work to NYC. Each time, they wouldn't finish processing my payment, said they couldn't complete the reservation, and then immediately hike up the price for the exact same reservation. I called Priceline about this, they told me this would never happen (a.k.a. I was fabricating this story) and hung up on me. I was just about to book through Travelocity, but many hours later, I found another option through Priceline, more than what I originally tried to book for, but less than Travelocity. Twice, my rez was declined and price went up. I tried one last time - same info, same CC, same everything - and what do you know? It went through! Yay... Until I realized the confirm email had the wrong dates. At this point, it's almost 3am. I called Priceline immediately, they told me that they wouldn't cancel or change anything.

They were rude and unhelpful. They would not even give me my money back when it had only been 1 day... I purchased an Extended Stay, which was rude also. They claim non-refundable.

I booked convertible in NY and when I came they asked for 2 credit cards and they told it's because I booked it through Priceline. I booked many many cars before and never was asked for 2 credit cards. They told Priceline should have notified me, which they didn't. As a result they gave me cheaper car. I asked for a discount. They told it's all between Priceline and me and Priceline should have notified me, so not their problem. So I had to drive a cheaper car for the price of expensive car. Like you book business class and you get coach, cool.

I booked a hotel today in Schaumburg, IL, close to Chicago. When I was putting my information on the summary page they show a total of $227 and never showed me taxes or the total fee. Thinking this was the grand total I booked the room. When I get an email from Priceline it's almost $300 with fees and taxes. I called Priceline and told me that they can't do anything and blame it on my computer. Funny that everything showed on the summary page even the total but no fees or taxes. They wanted to refund me the money which can take a week or weeks and I need to be in Chicago by Wednesday of next week and today is Friday. First and last time I use Priceline, ripoff and thieves!!

So, I have used Priceline for years and been so satisfied with their prices and their hotel connections. Then, once I had my plans change and I tried to change them with Priceline and there was nothing they could do. They wanted serious details of my life in order to cancel or change. So, because there was nothing else they could do, I had to double book a hotel. Pay twice. Completely unacceptable.

My husband travels for work & we thought we could save a few dollars by booking through Priceline. NOT! He had to check out 3 days early to go to another location & Priceline wouldn't even try to help us get a refund for the unused days. I'm very disappointed in the lack of customer service & having to pay for unused days at a hotel that isn't being used. Next time, we'll just take our chances & book from the hotel website. Don't bother with this company.

We recently went to pick up a rental car that we booked 4 months ago via Priceline. Budget Rental Car was unable to provide the minivan that we contracted for. When we contacted Priceline to ask for their assistance in the matter - being the party that offered the contract - we were told they had no responsibility. While I understand that Priceline cannot produce a rental car - it would do well to take into consideration its business relationship with a partner who cannot provide the services that Priceline is advertising.

I purchased an airline ticket. Due to circumstances beyond my control I needed to cancel and reschedule the flight. I called the airline. They cancelled the flight for me. They told me I would receive a voucher towards the purchase of a new ticket. Priceline sent me an email confirming the cancellation. I called to reschedule 2 days later same departure city and arrival city. Priceline nor United Airlines were able to assist me. They both gave me the run around for over 3 hours trying to reschedule the flight. Needless to say I'm still without a flight.

I reserved a hotel for July 7-9. I got to the hotel at 8 am (check in is at 2) just to see the hotel. The hotel wasn't the one pictured online. The actual hotel was a bug infested dump where people pay by the week to live there. Priceline refused to issue me a refund!

Arrived at hotel with confirmation from Priceline which was made 2 weeks earlier and Priceline had not paid with our card on file as was suppose to. We were forced to pay again at hotel; along with our friends for 2 rooms. I received my card statement and surprise billed a 2nd time for both rooms. Our friend had already paid for their room with their card. Priceline billed to our card after we disputed the charges. It took 9 phone calls, 4 thru our charge card assisting us. Priceline told us they would credit our account, but instead had hotel credit us and our friends which made a mess. I will never, never use Priceline. They are unethical business.

I booked a hotel on Priceline.com and I needed to change the reservation. However, when I called to speak with someone from customer service the person told me there's was nothing he could do because they do not change or cancel reservations.

I booked hotel through Priceline bid. Options included 2 bed. Once I bought this was no longer an option - only 1 bed. 250.00 upgrade for second bed. Rip off! Smoke and mirrors!!

I had reservations with another hotel at $160 per night. Priceline.com showed a rate of $125 implying everything in at Pacific Gateway Hotel. On my statement in very small print it said US funds which we missed.

I booked a hotel room on June 29 until July 1st through the web page www.priceline.com. I bid on a room that according to Priceline could be in a Holiday Hotel, Marriot or other 3 stars hotels in the area. Once that I proceeded with the payment the hotel assigned was Sarasota Inn a 2.5 stars that I could have found in others web pages for a better rate. The hotel was dirty and the room had a cigarette smell. Not very appropriate for my minor children. I left one night before because I was not able to stand the smell. Please prospective Priceline users be aware of this company. I called this morning and the customer service representative was rude.

I recently needed to find a room in Vancouver for 1 night in the summer. I know that Vancouver is expensive this time of year and often booked. I thought that one of the PreBook companies would be my best bet. I did the 'Bid Now' and got the Sheraton Vancouver Wall Centre for $275.00 plus taxes. I should have checked my Canadian Professional Sales Association rates but had misplaced the book. When I found it, I learned that the same room was listed at $215.00. That's their regular CPSA rates for that time of year. I contacted Priceline to express my concerns. I find this very fraudulent that they claim to be the best rate, make you think you are getting a deal but in reality, I had to pay a lot more. They will do nothing for me because of the "contract". NEVER, EVER will I use any of these pre-pay websites again.

In trying to change primary drivers for my reserved rental car, Priceline was unbending and unhelpful. Do not book with Priceline if there is ANY chance of changing conditions. At one point I was offered a refund minus $30, but after talking to the agent, my time expired for refunds, and I lost my entire reservation and the money paid. I would never reserve with Priceline for any product again. Their prices can be matched on other sites, and the customer service is the worst I have experienced in all my travel experience.

Scammers priceline is a ripoff dishonest company. Charge cards say they are the hotel reservations and then charge full amount.

The guy who wrote about Priceline defaulting to Extended Stay is RIGHT ON! They did the same to me. Showed me beautiful Best Western and Comfort Inn and Candlewood suites. Gave me Extended Stay. The guy is right. In no way is Extended Stay a 2 and half star. I've stayed in at least five. They are all miserable! Besides, when I want a room with a pool and an exercise room and an ice machine, why do I need a room with a stove!!!

Unbelievable!!! Tell anything You know NOT TO USE PRICELINE. They DON'T CARE about anything. Would NEVER EVER use this site again. SCAM. Traveling in Canada, paid in US Dollars - WTF??? Nowhere Does it state charged in US Dollars! NO option give for charges in US Dollars or Canadian Dollars! Emailed to complained and spoke with a very condescending travel representative and nothing was done! NO ONE AT PRICELINE SEEMS TO CARE ABOUT CUSTOMER SERVICE. Can't believe we were charged US Dollars for travel in Canada!

I booked a hotel with Priceline in the express deals section for my two children and I, mini family vacation to Florida. I choose the 3rd-4th of July (I booked on the 2ND at 9pm). Reservation was complete. I noticed it was booked for 2ND-4th. I immediately called the hotel explaining the error, they told me it was fine they would see me when I got there. I drive 10 hours there. Arrived at 6am check in, the agent tells me, "Oh it looks like you booked for yesterday. We can't do anything about it. Call Priceline".

I rented a car through Priceline and when I dropped the car off, the price almost doubled!

On June 9, 2016 I make reservations through Priceline.com for July 1 - July 5 at La Quinta Duluth, GA, $395.16 (incl. tax) was deducted from my credit card. About one week later I called the hotel to decrease my stay by one day, to July 4th. Upon arrival the change was noted at the hotel. I assumed that I would be reimbursed the one day back to my credit card. I was wrong! After returning to the Priceline website I read the FAQ and learned that there is no refund on change or cancellation of initial reservations made, once the money has been paid. This is not an obviously noted policy when using Priceline.com to make reservations, at least I did not notice any.

I had booked a hotel in Austin and was very excited since I had not been there in 20 years. Priceline had a Microtel showing nice pictures, clean, etc. Driving to the hotel was scary. Very bad part of town. As soon as I enter the parking lot I could tell this is not what I was shown. We could see inside a hotel room and noticed the drapes were dirty and discolored. I was uncomfortable leaving my car in the outdoor parking lot. I walk in to the hotel and it was dirty and old. I waited to speak with the young man checking out patrons. As I'm waiting I look around and the hotel was not clean or well taken care of. There were stains. I leave the hotel and call Priceline and let them know the hotel they advertised online looked nothing like the hotel I was waiting in. I asked for them to please help us into another hotel, to do an exchange or even offer me a partial refund.

Rented a car through Priceline for a Hertz car. Upon arriving at the airport, Hertz did not have the size model car - said we'd have to wait 3 hrs. Had to get where we were going. Ordered an upgrade that wound up being TRIPLE the cost! Not only did we have to pay Priceline for the booking, but we also had to pay Hertz TRIPLE price for the car. THIS IS COLLUSION AND A BAIT & SWITCH SCAM. DO NOT USE PRICELINE OR HERTZ.

Not only did I get a hotel 11.0 miles from where I could have gotten a hotel, it was $30 more per night by naming my own price than if I would have booked it without the "Name your own Price". What a scam. I had used them in the past but over time there are no deals to be had. I called Customer Service and they were basically saying, "buyer beware... you were warned. It was non-refundable". Little did I know I was signing up to be in an area I didn't want to be, and pay higher than if I would have gotten the hotel myself. I'm done with Priceline... never again.

Priceline is a huge fraud and is taking its customers for a ride when it comes to hotel booking especially in the 2.5 star ratings group. There is absolutely no way that Extended Stay can be regarded as a 2.5 star hotel and Priceline has done exactly the same. Priceline, along with Extended Stay is ripping off the customers especially in the express deals section. If you see a disgusting, unclean, unhygienic and cheap hotel like Extended Stay, shockingly in a 2.5 star group, rest assured that will be the hotel that will accept your bid.

I have used Priceline many times in the past. Searching for a hotel near Vancouver B. C. a favorite motel was listed, ACCENT INN in Richmond near the airport. The price was a little higher than I have paid previously but I recognized it is the high season. After booking, the confirmation of my non-cancellable booking stated the charge was in US$ which is over 25% more than Canadian $. I live in Canada, booked in Canada, have stayed at the hotel in Canada many times over the years and am flabbergasted over this crooked activity. DO NOT DEAL WITH PRICELINE AND REALLY WATCH ACCENT AS THEY SAY "IT IS OUT OF OUR HANDS".

Priceline is the worst company I have ever dealt with. I booked a room that said pay now or pay when you arrive. I chose to pay when I arrived, however they took the money immediately. Their ad says they guarantee the lowest price or they will refund your money. I found a price 20 dollars cheaper and called them and told them about the price difference and the payment option. Their response was, "Oh well, sorry about your luck" and hung up on me. I called a little later thinking maybe I would get better assistance, but no such luck. So they lied about refunding if a better price is found, and paying when we arrive. Due to their poor business practices it has caused me 400 in bounced check fees. Would NEVER recommend them not even to my dog.

I was looking for a room for 4 people with two beds. Their express deal popped up and I decided to click on it. They won't show you what you're booking until you pay for it. Trusting that I was booking the room that I asked for I paid for it. Received the email from them only letting me know what hotel I booked a room in and what basic amenities they offer (no info on the room). So I decided to call the hotel and found out I just booked a room with only one bed and they can't do anything about it because I booked with Priceline.

For years I have used Priceline around the world. I give Priceline a tremendous amount of business. I notice that there are a number of complaints related to the number of stars used to describe a hotel. These complaints are accurate and need to be addressed. I am currently staying in the Washington suburbs of Northern Virginia. I have used Priceline's "Name your Own Price" many times in this area. Extended Stays are 2 Star Properties. 2 1/2 Star properties are typically a Hampton Inn, Springfield Inn, or Holiday Inn Express standard. 2 1/2 Star properties are nice with modern, clean rooms and with a nice workout center. They are business appropriate.

I rarely ever write reviews, but I feel so strongly about what a terrible company Priceline is that I felt I had to warn other people. I made a mistake on the name of my daughter on her airline ticket (left off a y). I am guessing it was auto-correct because I really thought I was being careful. Luckily, I discovered it. Well, after calling the airline (flight to Canada from US) I was told to call Priceline. Seriously, I waited for over 50 minutes two different times. There is truly no Priceline customer service. Mistakes happen and companies should be able to be reached to fix these things. If you have an emergency or need help with anything, it is very likely you will not be able to reach anyone. I will be going through other companies in the future.

Terrible experience for the first time use. I used their price bid system to get a rental car. My vacation plans changed from three weeks to one week and I wanted to change the rental car reservation accordingly. There was absolutely no way they would work with me. Be sure to read the fine print... Absolutely no changes allowed. I am out over $700. I called them and talked with three levels of management and no one would budge. I will NEVER use them again.

I've never experienced such terrible customer service in my life. I've used Priceline for years, but will never again after this week. I signed up for a 3.5 star upscale-plus hotel, which should be a Hyatt, Hilton, Marriott, etc., but was given a Holiday Inn Express, which is rated a 3 star hotel on its own website. Priceline refuses to correct this. They won't issue a refund because it's "nonrefundable," but they refuse to give me the level of hotel I requested. A credit for another hotel would be fine. I'm not trying to get out of a hotel stay. Nope. They will do nothing.

I booked a hotel in Montreal Canada thru NYOP and they gave me the one in airport and charging $150 in parking. NYOP is totally a rip off. Priceline.com is worst travel website. Will never ever use it again in my life. Please stay away from it. People go to vacations to get refreshed and recharged but Priceline.com is making it such unpleasant experience. Stay away from it. It is a big fraud.

Terrible company. I will never book through them again. I booked a hotel room through deals and did not book as promised. I tried to contact and could not contact anybody. They charged me for nothing.

Well, I never ever write reviews on anyone. But I felt these people needed someone to speak up. I am a Gay woman in America. I know, crazy right, especially for the year 2016. Who would've think lol... Anyway, I was sent a credit card from priceline.com for a substantial amount. I used it for about a year and then I paid all my cards off. Well I decided to transfer some bills from other cards I had. So I called the priceline.com phone number to speak to a representative about 4 cards I wanted to transfer. I could have easily done 3 of them online, but I wanted to do all four. Well I began speaking with a help person from Priceline. She asked a few personal questions, of which I answered correctly. Oh did I mention I have a deeper voice than some females. Anyway, I guess that was the issue. She then said I needed to speak with a supervisor, which I said, "sure no problem."

My husband made a reservation via Priceline and unfortunately we were misled... we had searched a room for a couple + 2 children and received a tiny room that doesn't fit our needs! After a long chat with Priceline rep they weren't willing to help us. I truly believe that Priceline misled their customers on a regular basis and we are more than ready to sue them... I am inviting everyone that was misled brutally by Priceline to join!

I had a conference in New Orleans. I booked a room through Priceline and purchased the insurance for an extra $5 per night. The conference was cancelled. I had to work. The insurance would not refund anything or reschedule. Priceline would not accommodate a credit, refund, change date, nothing. I was also told I could not sell it on craigslist when I asked, nor transfer the hotel room. The insurance would only cover if I was in an accident on the way to the destination on that day. Even that would be a portion. That should be advertised. Even with email confirming cancellation of conference and having to work. The hotel also does nothing when booked through a third party. I spent hours trying to get some type of refund out our credit. NOTHING

The worst. I went to the site to book a flight. I booked a round trip from Portland MA between 5 am and 1 pm. They gave me a flight for after 1 pm. Immediately called them. Waited on hold for 25 min. They got on the phone and was no help. I asked to talk to someone above him. He sent me to their senior person and she was like "ma'am, there is nothing we can do for you." Even though I selected the flight for between 5 am and 1 pm I got a flights after 1 pm so $300 gone. I will never use Priceline again. I'm so upset now. I have to book a different flight with money I don't have all because they gave me the wrong flight time which I just don't understand how they can do that.

I made a reservation for an employee on a business trip to Boston. When the employee arrived at the Best Western Merrimack Valley Haverhill, MA the desk clerk denied him check-in because he was only 20 years old. Checking in with a company credit card and ID. After I called and tried to reason with the hotel I was bluntly told it was hotel policy and he was out of luck. My employee was basically stranded in another state with nowhere to stay, and the hotel could have cared less. No recommendations to hotels that might take him or even saying "hey, I see you are in a tight spot, I'll help you out". He had to sleep in his car overnight until we were able to make other arrangements. To add insult I contacted Priceline customer support, and got NO support. I got the company line, that it was non-refundable. 5-day reservation totaling $400 that they just skimmed away with not a care in the world.

We've searched for a room in Barcelona for 2 adult and two infants in the express deals option. On the results we've got hotel on the area. After reservation it is indicated that the room is for 2 people only... In the process of reservation it is indicated that the search result is double occupancy in a place on the web page which doesn't pop-out. Final result: get a room we didn't search for...

I rented a car for 3 days through Priceline (Dollar Car Rental) for the express purpose of having a lower priced rental. The original deal online had stated the car would be $15 a day. When we arrived at the Minneapolis/St. Paul airport Dollar Rental Car counter to pick up our car, the paperwork we were to sign stated that the total rental would be $260 plus change. I did agree to have the minimal car insurance added for $11 a day, which still, in my mind, did not add up to $260 for 3 days of a car rental. I rent cars on a very regular basis for my job. The lady at the counter pointed out the numerous taxes and additional fees, which seemed very exorbitant, but we needed a car so we agreed to the $260 charge. We returned the car in the time frame that we agreed, but there was no one at the Dollar Car Rental Car Return when we got there, so we had to leave out keys in a drop box with the information, which we did.

Extremely unimpressed with Priceline as a whole. I booked a hotel a couple months ago, then Priceline proceeded to book a second hotel without my authorization. The second hotel reservation was not authorized, but since the first was, the business I bank with cannot dispute the charge since it would be considered that I have done business with Priceline. I was advised to contact Priceline to dispute the charge, but every agent I have spoken with has refused to remedy the charge. So thank you Priceline for charging me for an unauthorized hotel reservation that I didn't even get to use. I'll be using Trivago from now on. Their customer service is far more pleasant!

I booked a hotel in Eugene using the Express Deal for a 3-star rating. I paid a total of $126.41. The hotel that was awarded to me was a Best Western! Best Western is "not" a 3-star rating. I called Priceline to complain but they said that Best Western is actually a 3-star rating. If you go to a website that shows what kinds of hotels in Eugene are 3-star, The Hilton Hotel is their only 3-star rated hotel. This is true since I used Priceline to obtain a 3-star rating in Eugene in 2015. Priceline has lowered their ratings and increased their prices. It used to be a good travel website. I will not use again as I believe they are deceptive and greedy!

I made a reservation on SUNDAY, for a reservation on Sunday and Monday. The booking stated "Flexible Cancellation". As soon as I hit the submit button I see, "This reservation cannot be canceled"? A few hours later I called to cancel the reservation and I was told this. "In order for you to cancel and receive a refund you would have had to cancel yesterday, SATURDAY before noon." I was like what, "how can I cancel a reservation yesterday for something I just did a few hours ago today?" I asked "how can the advertisement say flexible cancellation and I enter my card information it immediately states it can't be canceled." SNEAKY.

I booked a room for Comfort Suites Murfreesboro, TN. When my family and I showed up to the hotel at 12:30am, we were told there was a problem with the computer system and the room that was showing as available was actually under renovation, and we were not the only people this had happened to. This town had almost all of the hotel rooms booked, took another 30 mins very late at night to find a room for my husband and 2 young children. I was told by the hotel attendant that I would not be charged until he took my card which he did not.

I called them to cancel a car rental in advance. I was told that due to some selection I chose during the reservation process, I was not entitled to a refund at all. That's a $0 refund on a $577 reservation that I attempted to cancel in advance. I've used Priceline with caution in the past. They've always smelled fishy to me, but I've booked airline tickets with success before. This is the first time I've ever needed to cancel though. Priceline.com is a no-ethics company to be avoided. Book directly through vendors for better pricing and get ripped off less.

We booked Days Inn in Laurel, MD hotel via Priceline. We received the confirmation email with Priceline trip number and the hotel confirmation number. In the morning the day of our arrival we spoke to the front desk of the hotel and they did have our reservation. We arrived at the hotel around 1 am. The person at the front desk told us that he can not find our reservation and that the hotel is all booked and there are no rooms available. We called Priceline, they called the hotel, but that did not help. The hotel simply lost our reservation and gave our room to someone else. And it disappeared from the Days Inn site too.

Priceline states on the website: best price guaranteed. I booked a rental car for $150.32 two months before my trip. One month before trip I went on priceline and found the same car, same days, same rental company for $107.32. Priceline said they would not refund the difference. PRICELINE FLAT OUT LIES WITH BIG BLUE LETTERS THAT READ: BEST PRICE GUARANTEED.

Booked flight, motel, car and got trip protection with Priceline. Airlines canceled flight. Priceline was no help at all recovering anything. Trip protection insurance Aon Affinity not worth anything. Both crooks.

We rented a car via priceline.com. The specify "mid-size car." We received a compact car from Hertz. Hertz confirmed that it is a common problem with priceline.com, to cheat their customers to make profit.

I used Priceline to book a room. I'm having knee replacement surgery in two weeks and wanted to do something with my family. I booked a room on Priceline and the hotel is a dump. Priceline will not give you the name until after you pay for your hotel which is nonrefundable. I was looking for something close to the beach in Destin, FL and my hotel was nowhere close. Too far to walk and I drove my family to the beach but after and hour we give up due to no place to park. The hotel smells. It's dirty and way overpriced. I contacted Priceline when I 1st got here and told them that this would not work. They were no help.

Priceline is **. They lie all across the board. I booked a car through them and couldn't get it then so I got a refund. Ok, that's great but getting the money back is difficult as hell. If I had known I wouldn't have used them and I never will again.

I booked a hotel with Priceline back in February. Had the confirmation email that it is paid in full and confirmed. Arrived at the hotel to be told Priceline cancelled the trip. Called Priceline to find out what was going on and it still said confirmed and paid for. Finally got to speak to someone and all the hotel needed them to do was email the confirmation. The rep said she couldn't do that but could refund me the money and I could pay for the hotel. I wasn't happy about this as I was there on a budget and had to spend almost all of my spending money to get the room with the hotel. I now call Priceline to check on my refund and they tell me the trip is nonrefundable! They outright stole my money.

Purchased hotel reservation on Priceline for a certain amount and got charged a higher rate. Called them to figure this matter out. After about an hour on the phone I told them to cancel my reservation because they could not honour the rate I had purchased it for. No compensation offered or solution. Priceline has lost a customer for life.

I am retired on a fixed income. My daughter required surgery up north so I booked a car rental for only 4 days even though I needed a car for about a week, as that was all I could afford, even with the "special pricing." (which was only $10 per day than the full price) Not one week later the surgeon had to postponed the surgery. I requested that perhaps I could cancel the car rental for a later date. The answer was a flat NO. Either use the car or not, it did not matter to Priceline, I would be charged for the entire 4 days. I would have been glad to pay a fee for cancellation but they totally refused any compromise. Do not have emergencies, or uncontrollable change in plans, no matter how far in advance you try to cancel. Priceline still had over 3 weeks to find a new bidder, which I am positive they could have done, as when I placed the request there were only a few cars left available to me.

I booked through Priceline a reservation at the Eldorado in Reno Nevada. When I arrived for my room they told me number of beds was wrong and number of guests were wrong so I ended up having to pay more out of my pocket when I arrived. I was very dissatisfied with Priceline.

I used Priceline for the first and last time recently for travel to my son's graduation, a once in a lifetime event which I hoped would be without problems but thanks to Priceline and a complete lack of service and timeliness this did not occur. I used my debit card to pay for my rental online which I have done many times in the last 10 years. Priceline deducted my fee of $213.67 from my card and I knew because it was debit. I would be withheld a deposit upon rental which I'd anticipated from my previous travel. Upon arrival, I went to get my car and was told because of the type of bank my debit card was through, I couldn't rent the car! After hours spent on the phone, I was told by representatives whom I could barely understand that they wouldn't be able to immediately refund my money and would have a "research team" call Avis to confirm the car wasn't rented and begin my refund. After which I was to receive a phone call. This was to take up to 10 business days.

NEVER USE PRICELINE. They offer a low rate to ensnare you, but never give you the "guaranteed" rate which they advertise! I needed a flight for the next day due to an emergency. Priceline offered a flight to my chosen destination which I wanted. I entered all my credit card information and hit the "Book Flight" with the disclaimer above the button stating that flight details would be provided immediately after the purchase. I then watched a blue screen with an airplane graphic which stated my flight request would still be made even if I left the site.

First and last time I will use Priceline! 2 or 3 star hotel. Highly priced. The mattresses, I could feel the springs. The tv was green picture. And it smelled. They said I'd have to talk to priceline. I called them, and they said "sorry no refund". I used my debit card, and $40 less is what the hotel's cost was (on the pending hold). Disgusting experience!

Do not use Priceline.com. I made a reservation at a hotel for a wedding we were attending. After a few days they called to say they could NOT honor the price, even though I pre-paid and had an email confirmation. Said it was a mistake in their system and they could not honor it. They asked me to cancel. I refused, since it was their mistake they had to honor it. They said they would escalate the issue to a manager but never did. They continued to call and email me (harass me) to cancel it, each time promising to escalate. I was finally afraid that I would show up at the hotel and they would not honor my reservation so I booked another hotel (NOT through Priceline) and allowed them to cancel my reservation.

Priceline will charge you knowing that a hotel is overbooked. And then give you the run-around to get a refund, after several calls... And you'll be dealing with an overseas call center, Agoda. The mere fact that they have an option for overbooked hotels on their automated phone system which I didn't learn until I needed to call for a refund speaks volumes.

Put in a bid with Priceline for a three star hotel for two nights in Sacramento. Got in late, went to the hotel and it was not even a one star hotel. The smell was horrible and the decor hadn't been changed since the early seventies. We left and got another hotel since we were locked in by Priceline. I notified Priceline. They took a week and tell me the hotel won't do anything. I told them this wasn't the hotel’s fault, it was Priceline's for not meeting their deal and giving me a three star hotel. This went on for two weeks. Now they don't respond. I feel Priceline lies about reviewing hotels and they woke back up guarantee some. They are a horrible company to work with.

I booked a room for a short getaway for my wife and I. Long story short my room was $336.50, no big deal... it's a beautiful hotel, plus it's just for one night. My problem was that my brother and my cousin both booked a room at the same hotel, got a bigger room and paid 196.50 less than what I paid. They booked it straight through the hotel. Priceline cheapest price guarantee is a flat out joke, their customer service sucks.... and I will never use that crooked website again!! BOOK YOUR TRIPS STRAIGHT THROUGH THE HOTEL!!!

On May 27, I made reservations for the Sheraton in Palo Alto. I received my confirmation, but 2 days later I received a call from Priceline stating that my reservation was not valid due to a computer glitch. I was told that the rate wasn't accurate and that the hotel wouldn't honor the reservation. I'm not sure how their computer glitch would make the hotel not honor my reservation. I think that they lost money and blamed it on the hotel. It is neither the hotels nor my problem, but as it is they wouldn't budge. Their price guarantee is bogus. I recommend NOT to use Priceline and save yourself some grief. I will never use them again. This is a first and last time. Still waiting to see my refund.

I did the "name your own price" for a mid-sized car the same size as a Chevy Avenger. I won a bid with Hertz for $19/day. When I arrived at Hertz I was given a compact car, Ford Fiesta. Hertz contended Priceline does not know the sizes of the cars in their inventory and they have no mid-sized cars. I was given a Dodge Charger which is one of their "Specialty Cars" for an additional $15/day upgrade. I just wanted a normal mid-sized car, not a specialty car. Hertz told me they have no mid-sized cars and my only options were the Charger or the Ford Fiesta. I called Priceline and was told me they cannot guarantee the make and model of the car. I told them it appears to me they guaranteed the size of the car. I'll never use Hertz or Priceline again.

I booked a trip with Priceline to take some classes in NC. When it was time for me to leave I packed my jeep and when I went to start it, it wouldn't start. I tried to have it fixed immediately but that wasn't possible. After I realized it couldn't be fixed until the next day I called the hotel to cancel. They said I had been charged in full by Priceline and I would have to call them. I called, and the girl told me customer service was top priority then asked how she could help. I explained the situation. She then informed me that because I had already paid the 259.88 that I could cancel but it would cost 260 to do so. I asked her if she was serious. She said she was. I told her I would never deal with them again and that customer service was not top priority.

Made a reservation at 2:15 am for a reasonable $101 including BOOKING FEES. The hotel informed me I was supposed to make a reservation for yesterday through tonight. This is not even possible using the Kayak app. This is a total scam. Nowhere did it say that the check-in time was 3 pm until after I received my confirmation. I understand there is a "no refund policy" but at no point did it say that if I wanted to check in right now I would have to pay an additional $60 fee. To cancel they then told me to call Priceline. I did so. Priceline of course said they must follow the policy here (no refunds).

First time user for Priceline. I saw their best price guarantee and booked a car. I did some more searching and found it cheaper with Hotwire. So I called them up within 24 hours to cancel or use the best price guarantee, and they told me that I could not cancel. Then they said that the best price guarantee was for the exact same itinerary, and I said that the dates and time was the same. They said that they booked with Avis car rental and Hotwire was with Dollar. Since when is booking with different car companies included as the "same itinerary"??? I will never use Priceline again. Best price guarantee is a scam!

I had been using Priceline for years so I was considered a very good customer. A while back, I booked a hotel in MA and it was totally horrific. Drug deals were taking place right outside my room. It was rated a fair two star hotel and being that I was only there for one night, I thought it would be fine. It was not clean, but worse than that was the outside. Priceline chose to agree with the manager and did nothing for me, even though I had been a trusted customer for years and never complained. I even wrote to the CEO... and nothing. They supported the hotel and refused to listen. I will never use Priceline again. It was a very bad experience.

Booked at Hilton Garden Inn, in Lynchburg, Virginia. Two rooms Priceline charged me a total of $227.56 ($113.78 per room). Reservation was honored but when I checked out, the front desk provided me a receipt for $95.93 per room including tax. When I asked why the difference in price, the clerk just smiled and said I need to call Priceline. I called Priceline and they basically said that's their "profit ratio" and weren't going to issue a refund. So again the little guy takes it in the shorts... F them. Never gonna use a third party booking agent again. Could have gotten it cheaper myself.

Booked a car rental using Priceline.com for a vehicle to be picked up at the Phoenix airport on 5/25/16. Priceline.com charged my credit card 184.00 for the car rental prior to the pickup date. After a grueling 6 hour flight from Kentucky to Arizona, I went to the Hertz rental car counter to pick up the vehicle. At which time I was told that there was a fee to add my spouse to the rental agreement as a driver and that he would need to provide a credit card with his name on it for incidentals. I went ahead and did all this and then they told me to provide a credit card with my name on it for the 300 hold that was required for the vehicle.

Booked a hotel through Priceline for a reasonable price. No way of staying at hotel for that price because of all the hidden costs/fees!! Price was incorrectly quoted! Do NOT use Priceline! Faulty information! Will not allow cancellation!! BEWARE!!

Me and this company has been going back and forth for six days about my refund. On day one the representative did not complete my request for my refund. Spoke with the hotel manager that told her to cancel the reservation and she never cancelled it so now they are doing an investigation against their employee but they still haven't released my money. Release my money first then deal with your incompetent employees. I have paid Priceline a lot of money over the years but no more. I will be using Booking.com or someone else.

I booked a hotel stay via Priceline to stay at the Comfort Inn. Re: booking ID number is **. The Priceline identification number is **. The dates of the hotel stay were May 19th through May 23rd. The reservation was prepaid and the debit amount of $373.24 was posted to my account. On May 23rd I checked out the hotel. The front desk agent requested my credit card and charge my card an additional amount of $239.04. The double charge to my account overdrew my account and I was charged $29. I am requesting to be reimbursed for this fee as the hotel stay was prepaid already and now I realize I was overcharged as well. I am requesting the additional charged to be reimbursed as well. I should have been originally charged 239.04. After this experience I will not be patronizing Priceline again to assist in any future hotel arrangements. Both entities are not communicating with one another and it's occurring at my expense.

Want to cancel one of the two rooms of two booked at MARRIOTT VENICE ITALY BECAUSE OF INABILITY TO TRAVEL FOR SERIOUS HEALTH REASONS. BOOKING DUE FROM TOMORROW 29th May 2016 for 2 nights. Unable to get any response as email going to automated box and there is no email on the website. Very very sad state of affairs. Want a reply as the date gets over.

Priceline is a fraud. I bid for a 4 star hotel in the area 2 for Moscow, presented as Kremlin, GUM and Bolshoi Theatre. Got very happy when saw that they charged my card because understand I had got what I wanted. For my surprise, when revised what they had booked for me, it was 3,5 km away from the center. I have to take the crowded metro (what I was struggling to avoid) every day to visit the main landscapes that are 30 min by metro away from my hotel!

We booked a trip using Priceline a month in advance. The week of the hotel stay a family member booked the same trip for $80 cheaper. We called to complain and were told there was nothing they could do. DO NOT USE THIS SITE!!!

Do not use Priceline!!! I rented a car for 3 days (and 2 hours). They quoted the daily rental rate which appeared reasonable. After looking closely at the bill it looks as if I was charged rent, taxes and fees for four full days. Rental companies typically prorate an hourly cost if it is over a full day. They charged a full day for the two extra hours which made Priceline more expensive and more trouble than going to AVIS directly. Do not waste your time. Very misleading. I called customer service and got someone in the Philippines that tried to argue that Friday at noon to Monday at noon was four days. Ha! Then said it is in the fine print so too bad. Terrible customer service. If this is being done on a wide scale they could be ripping off millions of consumers. Pitiful.

Booked hotel designated pet friendly on Priceline. Called hotel (Residence Inn by Marriott) and learned that pet friendly to them meant $100 fee for one night of an 8# dog. The room was $80. Neither Marriott nor Priceline.com would allow reservation to be cancelled. Outrageous!

I booked a car through Priceline.com. I needed to upgrade my rental car from a standard size car to an SUV and I'm unable to make changes to my reservation according their policies. I contracted Avis car rental who I'm renting the car through, they are not able to change or upgrade to reservation because it through a third party company. So I called Priceline back and asked to cancel. They told me this one time they would make an acceptation and cancel for a $25.00... This is a scam...just a way for these online site to make money!!! (My reservation is more than 30 days out.)

I booked a car rental reservation for 5/15 on 2/2/16. I was unable to make the trip due to a death. I called and asked for a refund/Credit. They said that if I had called before the death they might consider my request, but because I called on 5/18 (when I had recovered myself sufficiently to function) they could not consider my request. I spoke with 3 representatives and 3 supervisors on two occasions. It was, frankly, more than unbelievable. It was disheartening to be forced to listen to barely intelligible but fixed policies read off a policy manual stating that my reservation was non-refundable, non-changeable, non-cancellable.

Priceline made this right. Thank you. I continue to be a loyal Priceline customer and still recommend them to friends and family. I continue to make most of my airline and hotel reservations though them. I approached the company through the BBB. It was great to know that they cared and valued me as a customer.

I went online to get a price for renting a car. The Priceline website asks for credit card information in order to give you the price for the car. It asks you whether you want insurance and extras then you hit the search button. You think the website is going to come back and give you a price for the car but it doesn't. It automatically books the car without verifying whether you want the rental. They automatically book the car without giving you an opportunity to make the choice.

I was charged 3 weeks before my reservation even though it said upon booking I would pay at the hotel. I didn't even have that money in my account and now its overdrawn, they refuse to reverse it. I definitely will NOT be using this site again and am immediately canceling my account.

So I booked a room with Priceline assuming I was getting best price guarantee at 138, when I went to lobby I overheard two people (one in front of me and one on the phone) get 89 and 103 after tax for the night. Hmmm, interesting, so I went back to my command called Priceline right away, they ran me in circles for an hour, they then called the hotel and now insist it's 149. What's more interesting is I called immediately to the front desk and was now told 119. There is some manor shadiness and inflation between the two, but the only one I hold responsible is Priceline because they handled the booking and obviously they know they are being dishonest because they wouldn't answer my questions and kept saying IN A few days I'll get an email. Well we know by then there is nothing that can be done.

What on EARTH has happened to Priceline?! Booked a condo w/ a kitchen - they TRIED to give me 2 dbl beds/mini fridge/microwave. Spent over an hour furiously fighting with foreign customer service reps that acted like scam artists. Never did take responsibility for the bait and switch. I've used Priceline for years, but can't do business with people I don't trust. Glad travel has plenty of other options.

Charged me twice for a room. Will not refund. Everything is fine until you need customer service. Buy tickets direct from airlines. Do not use these crooks. You will spend hours on the phone overseas. You will waste hours of your time.

After several experiences of late, I have decided never again to use Priceline for any travel needs. Recently I went to their website and used their "express" booking for a hotel reservation. When I pressed the "what hotel will I get" there were 8 names of hotels, all of which met with my approval. I accepted and was given a hotel that was did not meet my approval because I knew it to be a chain that is comprised mostly of old motels (not hotels), most of which have unsatisfactory reviews. Before complaining I checked out this particular motel and found very poor customer approval including "38% of customers recommend" and an average of 2.7/5 likes. Their own website offered the same room for less money than I was paying Priceline for the same room. The Rodeway Inn was never offered on any of my past transactions with Priceline and it is a place that I would never agree to stay.

I used Priceline negotiator to book a room. I do this quite a bit. After I got a reservation I called the hotel to ensure I had two beds as it is two men who will be in the room. The hotel refused to do this for me stating that they would not guarantee this until I checked in. I then called Priceline to cancel this reservation letting them know that the hotel was unwilling to help. The rep I spoke to placed me on hold and came back stating I could not cancel. I told her if she calls the hotel and they agree to cancel then it shouldn't be a problem. She placed me on hold and told me she would not do that. I asked to speak to a supervisor.

I went on Priceline's website on 5/9/2016 to reserve a car rental for 5/13/2016. On the page where I entered my information there was a side info that said that if I reserve I can cancel for free at anytime. So two days prior to the day of my reservation, I tried cancelling my reservation and was told that the contract that the payment was not refundable. That was the first time and my last time that I will ever use them. The information on their webpage is misleading. I want my money back because they charged my credit card.

I rented a car under my name from Hertz using Priceline.com. A week before the rental, I inquired at Hertz about adding my 23-year-old daughter to the rental agreement, so we could share driving for this planned road trip. I could not do all of the driving by myself. Hertz said there would be a fee for adding a driver, and an additional fee for a driver under 25, which was fine with me. They instructed me to add my daughter at the Hertz counter when I picked up the car. So, when I arrived at Hertz, first, they temporarily charged my credit card an additional $200 deposit that Hertz nor Priceline previously told me about; second, they would not allow me to add my daughter. They said it was a Priceline rule - the driver had to be 25 years old. So, I phoned Priceline - which was difficult to do because their phone system did not recognize my Priceline Trip Number nor the phone number that I used to make the reservation. That was a red flag that they were scam-ish.

No, you won't be 'charged' for your flight if they don't accept the flight that they lead you to choose based on the options they put in front of you... but your funds will be 'pre-authorized' and held for up to 7 business days. I've used Priceline for years. I have never had an issue. I've referred friends and have always gave positive reviews. I went to book my annual holiday this year and TWICE... I selected what flights they told me were available and by the time I reached the checkout, they were not available any longer. I was asked to choose a different one and again... and again... until finally, on the third try, one of the more expensive options went all the way to checkout.

I have never used Priceline before, I've always used Travelocity and been pleased with their prices and customer service. Why I tried Priceline, I don't know. YOU SHOULD KNOW once you book a hotel, 1) YOU WILL BE IMMEDIATELY CHARGED THE FULL PRICE for the reservation and 2) YOU CAN'T CANCEL OR CHANGE the reservation, or you will be charged FULL PRICE. No cancellations. Then 3) when you try to contact them, you will go round and round in an endless loop of the system not being able to find your reservation, then finding it, then asking for your phone number, then not able to find it again. There is no option to speak to a live representative. You have to get an "approved request" to talk to someone.

I was impressed by the agreement for no interest within 12 billing cycles, but just after 2 months, here we go. Interest show up and charged me. It's not a good credit card to get.

I just purchased a round trip ticket from Phila. to Albuquerque. I misread the times offered and believed I would be scheduled sometime between 10 A.M. and 2 P.M. It actually said 6 P.M. The price was less than other sites, so I figured this was okay. I paid for my ticket and then was sent the itinerary. Lo and behold, I was leaving at 4 in the afternoon and would not arrive in Albuquerque until almost midnight. I called immediately to change the first flight and was told that I could not.

Please don't use Priceline because they are scams, they pretend that they have a number where you can call to talk to an agent but they will never get back to you... If you book a reservation for whatever it is, car rental, hotel or tickets, if the place don't have the car, room, you will still be charge by priceline and they will not refund the money to you. That is very stupid. How they gonna tell you that it's non-refundable whether you get or don't get what you are looking for. Runnn away. Scammms. If you want to verify with me, shoot me an email **.

Be aware that some of the tickets you buy from Priceline do not allow you to pick your seats until you check in the day before your flight. I booked two flights on Delta through Priceline. Both tickets turned out to be "basic economy", which is lower than regular economy. When I checked in the day before my flight I found out that the two seats I had bought at the same time were assigned in two different rows. That meant my wife and I were five rows apart.

Today on 5/8/16 I attempted to book a hotel room for 5/20/16. I erroneously entered the wrong date and noted the problem immediately when I printed my confirmation. I immediately attempted to address the error without success. After 3+ hours of e-mailing, being placed on hold twice for greater than 30 minutes each time, and never speaking with a human, I cancelled my reservation and am now out $80.00.

Beware. This company lies regarding advertising lowest price. It is cheaper to book through hotel directly. When confronted regarding their lied advertised room rate, they refused to refund the difference, and therefore their "lowest price guarantee" is also a lie. Their customer service was horrific from top to bottom, and I want to warn as many people as possible to their deceitful practice and misrepresentation to the public.

Booked a room at what was advertised on the site as a 2 1/2 star hotel. It wasn't even close. Maybe one star motel at best. Was solicited by the site for a review and supplied same. Review did not show up on the site even though reviews of travelers who stayed after me did. Wrote customer service about it and got this reply: "When you filled out your survey, we disclosed that your review of your recent hotel stay at the Vero Beach Inn & Suites may be posted on our website; however, we did not guarantee that it will be posted. All reviews are first read by the appropriate department, and then they will decide which reviews to post." So it's clear that they pick and choose reviews that make their ratings seem legit. DO NOT TRUST THEM!!!

I called Priceline after I found out that the hotel we will be staying at charges Priceline customers for their breakfast. I wanted to get another hotel that was a few dollars more and was told that they would charge me the full amount of the room for 3 nights if I cancelled! The lady was not one bit helpful! I will never ever book through Priceline!!! What a ** joke!!!

I booked my flight through Priceline website and 1 week later my daughter wanted to join me so I called Priceline to ensure she would be assigned a seat beside me on both our departure flight and return flight. The agent assured me that we were seated together. I called the airline 24 hours before my flight to check in and found that we were seated nowhere near each other and was instructed to call Priceline back. I then called Priceline only to be transferred several times and on the phone for over an hour. The representative told me I was seated beside her so I call the airline again while the Priceline representative is on speaker phone to confirm this and again the airline states that Priceline never confirmed my seating assignments causing me to lose the seat and the only seats beside each other would cost an additional $60.00.

Ridiculous service. I called customer service to ask for a change to a flight and couldn't get the right schedule so they offered a refund for that leg of the trip and told me to book my return flight again. A few months later, no refund was issued on my credit card, so I called to follow up. There's countless excuses as to why there will not be a refund - the airline declined it (when I paid Priceline), "Oh... your flight is non-refundable" (yes it is, because the customer service guy even told me how much would be refunded after deducting their 'fees'), etc. etc. Now, I've been on the phone with them for over 5 hours on multiple occasions to 'figure it out'... always postpone answer, or blame on the airline. PRICELINE... I paid YOU... YOU said you were going to get the refund for me... YOU are responsible!

I reserved for Circus Circus in Las Vegas. When I call to the Hotel they didn't find any reservation under my name and last name but Priceline charged already on my credit card. They never send an email for confirmation. Be careful.

I booked an impromptu getaway for myself, my wife, and daughter last minute thru Priceline. It seemed odd that next to no one was at the hotel. Something seemed a bit "off" throughout the night. We were told there were only 3 other people staying there, but we kept seeing odd men around. After doing some digging (we were getting increasingly creeped out) we found out that this hotel is actually a treatment facility for homeless male addicts! I could not believe this. This hotel houses 50 men! THIS is where I took my wife and 6 year old daughter for a relaxing getaway!

Buyer beware - when making your reservations for a cruise on RC larger ships, be aware that an interior cabin is not just an interior cabin. You may be reserving a smaller interior cabin. YES SMALLER INTERIOR CABIN! I am not happy at all. I always thought that a interior room was the same on all ships, well they are NOT! Make sure you ask when making reservations especially on the Oasis. Usually we always purchase an interior cabin and we love cruising with RC. But, I really did not want a smaller cabin 7 days with a smaller cabin. This information needs to be stated on both websites and this need to be communicated to the travel agents. Just thought someone else would benefit! VERY Unhappy sailor!!!

I booked a name your price rental car with Priceline, but got a better deal with other vendor. So did not take their car. Priceline charged me $260 for that. I could not find any cancel button in their site. Called vendor National from their itinerary to cancel the booking but they wanted me to call Priceline. On contacting them, Priceline customer care says I am over 24 hrs timeline from booking so they cannot refund my money as per the contract!!! My money is gone!!! These contracts are money grabbing.

I consider myself an well informed cruise shopper/buyer. However, after dealing with Priceline Cruises, I am completely in awe of the scam they are running! The crazy thing is it works! They got me and my $124.99! On 3 different occasions I was quoted one price only to never receive a written quote (forgot to send, "family emergency when I hung up after our call", "I've been off for two days", "oh I quoted the wrong ship", "I'm sorry I sent the wrong invoice") followed by the most ridiculous line of crap. I am truly considering contacting an attorney.

I just booked a hotel with Priceline which said guaranteed parking and Internet using the Priceline 60% off feature. After the purchase they gave me a hotel miles from where I wanted with NO Parking. When asked to assist and move my Hotel closer to the area I want to stay with parking they refuse blatantly saying it's in my contract. WHAT CONTRACT!! Priceline is a ripoff. Don't ever book on that site. They are not willing to facilitate their customers in no way or form!!! Once they get your money that's it. TOTAL RIPOFF.

When searching Priceline I found a great deal on an all inclusive resort in Cabo, I purchased the trip almost 3 months in advance. 3 days before my trip I received a message... So they tell me 3 days in advance I'll need to pay an additional $1200 to receive the all inclusive they advertised? And their resolution is either cancel and, in their words, find my own accommodations or pay and they'll reimburse me later. Never did they offer to assist me in finding alternative accommodations. I spent hours on hold trying to resolve this. If they cared about customer service they would have fixed THEIR mistake and never even told me about it. Nobody wants to be stressed out before they go on vacation.

I used the 'name your own price' tool to book a car in my uncle's name for my aunt, uncle and dad. I even paid extra for insurance and to add additional drivers. I was unaware my uncle did not have a credit card and the main driver needed one in their name. They wouldn't make any exceptions. They wouldn't take my dad or aunt's card who were both listed as drivers and there with him. They wouldn't change the main driver listed. I spoke with three different people and they used the same canned response about the policy and how they couldn't do anything. I paid $300 and walked away without a car. I assume I am not the first person to pay for something and not get it and that is how they make their money. Be very careful when booking with Priceline.

I will never use Priceline again. The Priceline hotel deal (non bidding feature) is deceptive. For example my last reservation I ended up with a dump Red Roof motel claiming its equivalent to a Marriott or Hyatt when booking. Their excuse is "or equivalent to." Never again and no recourse once you place your bid. You will end up in some dump location that no one wants to stay at, no wonder they hide the hotel name till it's too late. Don't fall for it. I have included photos to compare both hotel brands just in case Priceline can't tell the difference.

I booked a hotel room Priceline. When I checked into the hotel 14 days later, I found out my friend was paying nearly $400 less than me for the same room and the same hotel. I originally had found out because I wanted to add a night to my stay. The rate was $116 and it seemed odd because my rate on Priceline was $213. My friends down the hall are paying $655 for 5 nights and we paid over 1k for the same room and the same # of nights. Do not use Priceline. I contacted them to ask to adjust my rate or give me a future credit and it was like a script of "We are not allowed to change the reservation."

I was looking for a deal on a rental for a few days, and I stumbled upon Priceline's offer to name your own price... well you name your own price, but Priceline another $20 to the "deal". So don't be fooled. I completed the transaction, but found something $20 cheaper on Expedia. Priceline would not cancel my reservation or offer me the same deal. So I do not recommend Priceline to anyone.

Today is 4/22/16 and I just finished trying to cancel a reservation at Priceline. The trip is nearly a month away but they will not give me a cancellation or a refund. So in other words, you are screwed!!! Stay away from this people or they will rip you off!!!

I recently went online to book what I thought was an easy trip to Victoria BC. The trip included airfare and hotel for 1 week. I used the Priceline.com website clicked holiday vacation and started my search for the hotel and flights. I found the hotel and then proceeded to sort through flights. In the process of booking my package their website hung up on me and giving me a pop-up message "Not responding. Try back again in a few minutes." I was later successful in getting the vacation booked and received a confirmation email. A few weeks after booking this trip I was alerted by my credit card company fraud department of a possible problem so I contacted Priceline customer service. They review my booking and confirmed the hotel and flights. They also alerted me of a second stand-alone hotel booking for the same dates and location.

I recently booked hotel rooms with Priceline.com, under their special secret deal that stated the hotel would be revealed after booking is completed. There are no refunds allowed. They stated the hotel that we picked had high ratings of 3 1/2 stars. This hotel had bad reviews. There is no way it could have that high of a rating. I feel they lied. Do not fall this ploy. You will be sorry.

Using "name your own price" I booked a car for $19 per day - "plus taxes and fees". Assuming the SC sales tax at 10% and a modest fee - say $15 - without reading it, I initialed the agreement. On checking my credit card, I found that Priceline had added 40% to the cost. Thus I end up paying $26.60 per day, not the agreed $19. I contacted the Priceline chat room and asked for a breakdown of this additional charge. They refused to give me a breakdown!!! And also refused to cancel saying only "You initialed therefore you must pay." In other words, "suck it up." CROOKS AND SCAMMERS. Never again.

My wife booked a hotel room a week in advance, but booked it in wrong location. Due to 'non-refundable' policy, they will not allow me to change. I didn't even want my money back, I just wanted to book a different hotel. My question is simple. Why? For one dumb 'policy' of theirs, they have lost my business (and everyone else I know) for life. Good job!

I am very tech/savvy and aware of all the scams Priceline like companies pull off. Still I got scammed. Priceline is scam artist and site and presentation on the website is designed to scam consumers so be warned. I got scammed in car rental. I am so upset such business exists and able to advertise on TV. When it asks you to verify credit card last 4 digits, don't do it. Get out at that point. If you put 4 digits, beyond that point you can't fix it. Email me if you have any questions. I will give my story so you don't get scammed. If there is any class action lawsuit going on, pls let me know. Also write to USA Senator Elizabeth Warren, and she is a great advocate and was Harvard professor before coming to congress.

I would highly recommend not using this feature (Name Your Own Price). The nonrefundable fee is unacceptable. I used this feature and when I got the hotel I was not happy with the reviews of the hotel and the location. When contacting the Priceline.com chat line to do a cancellation I was told nothing could be done. They advised the review of the hotel is high and that it within location. I can see "the customer is always right" certainly is not applicable to Priceline. Do be careful when using this feature.

I called Priceline on 1/26/16 to look into booking a cruise on NCL for October of 2016. The representative told me of a "great" promotion that was ending shortly. I explained I was just looking into a cruise as I was having major surgery in February and was not sure how soon I would be well enough to travel. Debra advised me to book now and I could always cancel before 90 days before departure and all it would cost me was the $24.99 fee. I called today to cancel and was advised of the $100 cancellation fee in addition to the $24.99 booking fee. I have NEVER had a fee imposed for canceling a cruise reservation 6 months before departure. I will never use Priceline for booking again and will tell everyone I speak to about cruising (of which I am a big fan after being on several).

Lots of hidden terms and conditions before booking. Once the booking is confirmed if we request them to change date or name everything they say "airline people doesn't allow that". All cooked up stories and blame on airlines. If they cannot change or cancel ticket why do we need to book via Priceline. We can book directly with airline website. I WOULD SAY EVERYONE TO BOOK FROM AIRLINE website. Never use PRICELINE to book anything.

I made a reservation through Priceline for a car rental from Alamo at West Palm Beach Airport. When I arrived at the Alamo lot at the airport, the rental agent said the reservation is for an Alamo office in downtown West Palm Beach that actually closed five minutes before I arrived at the airport location. The Alamo agent said he could not fulfill the reservation because it is an arrangement between Priceline and the downtown office. I then called Priceline Customer Service. The representative told me she could do nothing to help. I then asked for a manager who told me that he could do nothing. I then rented a car for much more money than my Priceline reservation because I had to drive two hours to my destination.

NO MORE PRICELINE!!! I was trying to bid my hotel couple times with my Priceline app on iPhone and it kept failed and they gave me other option (express deal) which I didn't like... So I turned off my app from my phone. When I get back to Priceline app to make another bid I found I had reservation already that I didn't agree with. I called customer service and Rep kept told me that it is not refundable... It was system error for sure but they don't listen. Be careful when you use Priceline app... make sure use go back button when you don't want it. If you just click home button it may have same issue like me. If I had to pay that much money I rather go with other hotel instead. It extortion me to use this hotel without my agreement.

My family of 12 were traveling together to attend a wedding. We traveled from Maryland to Savannah GA. 12 people, 4 cars, 4 dogs. We booked a couple PET FRIENDLY hotel rooms at the Quality Inn in Richmond Hill GA. It was $500.80 for two nights. The confirmation email stated: 2 double beds, pull out couch, non-smoking, pet friendly rooms. When we get there, they are charging extra fees for the pet fees. $20 per pet per night when we already paid extra for pet friendly rooms. So we pay the fees anyways. We get into the room and there was roaches, dirty sheets, smelled horrible and only two beds, no pullout couch for the 5th person in each room to sleep. Priceline said there was a floor to make a bed there. So we decided that we were not staying there anymore. Keep in mind this is at midnight after driving all day. So then Priceline says that we cannot cancel our reservation - that if we did we would still be out the money we already paid.

I have purchased a flight ticket from Chicago to India, and unfortunately my school schedule is not allowing me to make the trip. Hence, I have asked them to change my reservation to a different date. In this case, I was aware that I have to bear the difference amount along with the $200 cancellation fee. The representative gave me a shocking fare for the new ticket. Their website itself shows a much more less fare for the same flight. And it is the same on Etihad's website when I asked why am I being charged so much more the representative gives a rude reply that the fares online are discounted ones and I don't understand how the discount doesn't apply to returning customers?

My wife had originally made a hotel reservation through Priceline.com for 3 nights in Wingate hotel in Voorhees, NJ. I found out later that the price they charged were the same if you had gone directly to the hotel but that was not the issue. The issue was that my wife found out that she would not be in the area the first day so she called up Priceline to cancel the first night and get a refund. The gentleman on the phone was polite but it took a while and then said that she had to call the hotel to cancel the first night to get a refund. She did that and the hotel said that they cannot see what Priceline charged and that the final bill will only be generated at check-out and if she stayed 2 nights instead of 3 nights, that is what the bill will state. I told my wife to call back Priceline to confirm this and she did and was told by Priceline that if the hotel is going to charge 2 nights, then she's going to be charged 2 nights.

Planned visiting Hawaii so tried to talk to customer service which is not available. They did not provide a proper tel number on the site and asking you to book a ticket before speaking to reps according to automated system. Got my ticket, not too competitive pricing but they offered free breakfast and WiFi for the deal. Called a week after and spoke to another rep, confirmed that everything is alright as well as breakfast. When I got there they did not honor the breakfast and the room was dirty and dusty, rust in the bathroom + blood stains on the bedsheet of the 4 and 1/2 star hotel. The hotel personnel were very helpful and take care of our complaints. I called the Priceline and all I got was "we are sorry" and provide free breakfast. I could get better deal for that price so they are out of my book. Word of advice, get every detail in writing so they can deny it.

This is the last time I will be booking with Priceline for my flight. They are so nonbeneficial with flight changes. This whole "nonchangeable & noncancellation" crap is a mess. The airline itself was able to offer me a time change, which is what you inquired about however Priceline did not. After explaining why I needed a different time, nothing changed so why ask. Now I'm upset cause there's a huge eerie possibility of missing my flight which is throwing away money which no one wants at all. MAYBE BE MORE OF A BENEFIT TO YOUR CUSTOMERS AND THEY WILL REMAIN. BUT AS OF NOW I AM NO LONGER A CUSTOMER!!! RUN. Do not book through this site.

Booked a flight from LGA to New Orleans (MSY) and the flight was re-scheduled. Called Priceline customer service to change my flight because the new time did not match my schedule and he called several different departments etc. and said I could change my flight from July 2nd to July 1st (that's after an hour of waiting). He then said he had to call the airline and made me wait for another 45 minutes and then came back to tell me that I need to pay $200/person and additional fees of $30/person to change my flight, which is more than buying a new ticket for the new time/date I was looking at. It is just absolutely ridiculous to make it sound like the schedule can be changed with no penalties and then come back after 2 hours with entirely different information. He could have saved my time by relaying the correct regulations and terms from the start and the extent to which they can make changes rather than misleading me for a whole 2 hours.

I booked a flight with Priceline from Chicago to Manila... I was waiting in line to get checked in and missed the baggage check-in time... I called Priceline to see what I can do. After being on hold for 30 min they told me I was SOL. If I wanted to rebook the flight it would cost me a rebooking fee plus whatever the price of the ticket was even though I had bought trip insurance.

Somehow I was booked at the wrong hotel. After we were dropped off at the (wrong hotel) customer service said they could not switch our rooms because (Travis) who is the manager at the wrong hotel would not allow it. After speaking with the two hotels, they did not have a problem switching hotels and they never received a call or have anyone named (Travis) working there. The customer service was very rude and would not transfer the funds to the correct hotel after a hour and a half on the phone.

I've been reading a lot of bad reviews about Priceline. I've rented a car twice from them using the Name Your Own Price tool. Both times they didn't accept my original price but did accept my 2nd offer. This 2nd price was still less expensive than any other price I could find. I knew upfront about their cancellation policy and also knew upfront about the $200 security hold on my credit card. I also knew upfront they'd charge my credit card immediately should my offer be accepted. I recommended Priceline for car rentals to a friend and she had no problems either. She knew everything upfront, too. We both like them.

I recently booked a hotel at in Hershey PA. Once we showed at the hotel I my wife noticed some kind of stain on the one of the beds resembling bodily fluid that was crusty. After sitting on the other bed we both started itching and it was revealed the bed had bugs. I called Priceline to try and get reimbursed at least for the next night. They claimed there was nothing they could do. This is unacceptable especially when Priceline represents the hotel. This company is a scam agency and is not legit and William Shatner should really worry about his reputation. After losing $400 in hotel expenses at the hotel of terror in Rodeway Inn in Hershey PA, I will never use Rodeway Inn nor Priceline again. Word by mouth travels fast and even faster on the Internet with a keyboard. Do not ever use Priceline to book a hotel or any other reservation.

My bid was for 3 star room, but what I got was not even good for 1 star. A small motel like old room with a small full size mattress! Doesn't even look like a star hotel. Stinky furniture, and guess what there is no bathroom door. It has slider with no lock from inside. Called Priceline and said I have to deal with the hotel front desk and hung up. I WILL NEVER USE Priceline again.

I saw a good deal on a hotel room on Priceline in Laplace, La for 73.58. I submitted the information and reserved the room for 3 nights. Well when I tried to submit the payment the system didn't not take my payment and the system took me back to the beginning. The room now changed prices from 73.58 to 97 a night. I contacted Priceline and told them the issue. I was told the price must have changed while I was submitting my payment. I asked, "Shouldn't you honor the price since I already had the summary of charges and it showing 73.58 a night?" and was told they can't. I ended up having to get a different room with a different website. Never will I use Priceline again as they put fictitious prices on their website to get you to go to it.

I am not one to write a bad review. This is my first. Beware of Priceline. I had typed my information that I was looking 4 adults 1 room. A price showed up. After I bought it I saw that the room was for 2 adults not 4. I called right off. They said nothing they could do. Please listen to me. When I had an issue at Orbitz they right off changed this for me with no problems. Priceline NEVER AGAIN. You have lost a customer for life.

Priceline charged me 60 dollars because I accidentally spelled two names wrong. The airline said there was no fee for a name correction but Priceline demanded that I pay 60.00 for them to change the letter a to an e. Can you believe this highway robbery. There should be a law to stop these thieves.

Sorry but Priceline my life and health is worth more than 5% discount. My experience those two hours were a nightmare and unsafe and you can't reimbursed me with the amount that I paid for that night. It seems that your customers don't matter too much. It's a joke for Priceline to even try to give a customer 5% discount when I experienced a horrible time when I checked in. It doesn't matter what your customers experience at a hotel you reserved. And the one thing is that at the time of booking you couldn't give no type of information about the hotel. I was going to stay at intel it was paid for. That's a robbery and not correct. So if I would've known that I was going to go to a drug, roaches, and bedbug infestation I would've not booked my night with this hotel.

I booked Extended Stay hotel with Priceline, paid for the room. They confirmed me in a different location. Called customer service and no help at all. They kept saying I offered a price and they picked the hotel which is not true. I knew the price and selected the hotel. No help from customer service, no refund. It was their problem but they don't care about their customers. I will never trust Priceline again.

My wife and I were going to Orlando, Fl. We had to cancel her airfare. We were told to pay a fine of $250 and we agree to it. Instead they just went ahead and cancel her reservation and we ended losing $450 from the initial airfare. We were going to be able to book any other trip for one year. I am disputing a refund with my credit card. They just made the decision without even consulting me. I think they made the mistake and didn't want to admit it. Anyways I am just losing $450 because of them.

Due to a snowstorm, we could not make it to Breckenridge, CO for 2 nights. Due to the storm one would think they would refund both nights or give us a reserve receipt. The motel had to be canceled one day after being reserved. I have never used Priceline before and will never use it again. This is a concern of taking advantage of customers.

I wish I could give them 1/2 of a star. They said the "Name Your Price Tool" selections were non-refundable. But now, less than 30 days after I reserved a rental car and 62 days before the date the rental car was to be used, they will NOT refund my money. That's $303 that they just have for themselves, that the rental car company won't be getting because I won't be redeeming my trip, and that's about a week's worth of pay for me. Wow! A week's worth of pay. Let that sink in. That I won't get back. Ever.

Priceline.com does not display their car rental cancellation policy in plain sight, and does so in a less than forthright manner. One has to click on a link that takes a person there, and then another link to see it. There, and only there, is one able to see the cancellation policy, often after it's too late. It is confusing because throughout their website, they state repeatedly that only car rentals that are made with a bid are non-cancellable. It's a deceptive practice that needs to be stopped. Don't ever reserve a car through Priceline.com. Their lack of transparency is indicative of a rogue company that tries to bilk unaware consumers. Be careful!

I reserved a car for pick up at noon at ATL Airport on March 17, 2016. I arrived early only to find out that Priceline had overbooked Avis Rental Car and there was over 130 people on line waiting to rent a car. I never got my car and they still charged my credit card and told me "no refunds". They literally stole my money!!! Since I didn't get the car by noon, my reservations was canceled. I was in line for almost 2 hours and never got my car, but was charged for it. There is a special place in HELL FOR PRICELINE!!!

Attempted to change my return flight. One associate told me my connecting flight to destination was no longer available and in order to change my departure they had to rebook my itinerary touching my departure losing my flight. I said no and then he said call during the hours the airline is open and the representative can speak to the airline and request their assistance. I spent 40 minutes on the phone and no one was willing to take that extra mile to assist me, including the supervisor. I'm in shock how only one person would take their time but no one else. Unfortunately every time you call you get someone new and not the person who would actually take the time to make sure your vacation is a great experience. Recommend not to use them. Pay a little more somewhere else.

I made a hotel reservation in California for a week. Priceline did a pretty authorization on my card for 300$ so when I got to the hotel my card was decline because priceline had already charged the 300$ so the hotel wasn't able to charge it. So I called priceline to tell them to put the money back or to fix it with the hotel and they told me there was nothing they could do because they weren't showing any changes. So I had no choice but to cancel the reservation hoping the money would be put back into my account and it wasn't so I called priceline back and they conference called my bank and they confirmed a 300$ charge from priceline and priceline still denied any charges and told me there was nothing I could do. So I was stuck in California 800 miles away from home with no hotel room and no money to pay for one. I will never use them again!!!

When I ordered my room on priceline.com, the room I was reviewing said it had a whirlpool. This is the only reason I booked this hotel. I booked it but when I showed up at the hotel, they said a whirlpool was not included. So what I saw when viewing the available rooms, was not the room that was shown once I booked it. And, they won't provide any type of credit. Don't use Priceline.com. They are dishonest. There is enough other booking sites you can use such as Trivago, Kayak, Orbitz, Hotwire.

I booked a hotel in Rockford Illinois 2 months in advance. I then decided to confirm with the hotel, to find out they have been booked for a month for the dates we were travelling. I called Priceline and they relocated me. I then did more research to find out the new hotel is approximately 20 cheaper than my original hotel so why won't customer service refund me the money for sending me to a cheaper hotel? Lesson learned and will be using Orbitz! But trust me, Priceline hasn't heard the end of me yet.

Booked a room that was supposed to be "near the Miami Airport" but was in fact a $50 cab ride and 30 minute drive north of the airport. I get to the airport and the room was not reserved. In fact the hotel had no record of any Priceline information and was full. I was the third person to have this issue. After waiting on hold for an hour I talked to a customer representative who promised to "elevate" the issue. After a full three hours they finally cancelled the reservation but it does not make up for the fact that I ended up sleeping in an airport and spent $50 on cab fare. Last time I book on Priceline.

The room I booked through Priceline was full price. It was canceled in error the same day I booked it. Priceline has charged me for the first night at $182.00. I confirmed with the hotel that Priceline would not be charged for that first night. Priceline would not reverse the fee. I had to rebook my reservation (not through Priceline!!) and went through the hotel paying full price + what I paid Priceline. Horrible customer service for having made an error. I was only able to use the chat line and could not get it elevated for review by anyone else.

Do NOT ever deal with Priceline!!! I booked this hotel through them and it said it would either be a king, queen, or two doubles size beds. I then called the hotel to see if room would be ready a little earlier than 3 and I was informed it was just one full-size bed. I called Priceline to let them know this and they would not help us in any way. Priceline gives false advertisement.

I had made a reservation through Priceline for a Holiday Inn. When I arrived they would not accept my reservation because the dates listed on the form were incorrect. I never noticed until I got there. We had been traveling all day and it was raining and terrible weather conditions. I have 2 small children and we were so tired. It was 11 p.m., we wanted to sleep so bad. When I arrived at the hotel the guy at the front desk would not help us because the dates had been screwed up and I did not buy them from Holiday Inn. I tried to contact someone to help us switch the dates and no one would help us, I was on the phone for 1/2 hour trying to get help and had 2 small kids crying and upset. It was a completely nerve wracking experience. We ended up walking out at around midnight because we could not come to a resolution. We had to drive all the way home in the terrible weather, tired and hungry. It was the worst experience of my life.

I've booked hotel at Mystic, CT via "name your own price" on Priceline.com. I've selected the area and desired number of stars 3.5 Upscale Plus to bid on hotel room. Priceline gives examples of 3.5 star hotels: Hyatt, Hilton, Sheraton, Marriott, etc. I "won" the hotel "Inn at Mystic" located at 3 Williams Avenue, Mystic, CT 06355. The reviews and real pictures from travelers on TripAdvisor, Yelp shows that "Inn at Mystic" hotel is not in any way in the same league as Hyatt, Hilton, or any other hotel Priceline.com gave as an example of 3.5.

They charged an authorization charge of 25.00 on a trip I tried to book which was rejected because the tickets were no longer available. It took TEN PHONE CALLS and FOUR DIFFERENT NUMBERS until I finally reached a human. Three humans in India later, they finally told me the charge would just fall off my card. This took me AN HOUR AND A HALF on the phone to get this information. I will NEVER, EVER use this company again. Booked on Google instead, and it was easier, less expensive, and they actually pay people to answer your calls.

I am a Canadian, who booked my hotel online (from within Canada), to a Canadian hotel. I found what appeared to be a great deal ($117.04, taxes and fees included). I reserved a room and paid in full via credit card. To my dismay, when I looked at my credit card's authorized transactions, the amount was for over $160 after taxes.

I booked a hotel room in the Marina area of San Diego and instead received a hotel much more northeast of the Marina. I reached out to the company for a resolution but the only option is no option and they actually claimed that I was refusing any resolution. How can I refuse a resolution when nothing is being offered??? I reached out numerous times and they refuse to assist.

I booked a hotel on Priceline using the "name your own price", then realized it is actually cheaper to directly book that hotel on Priceline.com, and the room will come with flexible cancellation instead of this non-refundable, non-changeable policy with "name your own price" reservation. Since they have this so called "Best Price Guarantee" policy, I called Priceline's customer service. I was told that since the "non-refundable" room is actually not any cheaper than the price I paid, I do not qualify for the "best price guarantee". This is the most ridiculous thing I ever heard! They list the exactly the same room with two prices on their website, one with flexible cancellation and cheaper price, the other one with non-refundable policy but higher price! What a spam!!! This does not make any sense! I will never use Priceline.com again.

My husband works out of state. He wanted our children and I to come visit him in Arkansas. He booked us a room. He paid 640 dollars for 6 nights at Super 8 hotel. They overcharged him for a 3rd room. He lost 318 dollars. He asked only for a cancellation on that and they wouldn't refund him at all. I think that is ** when it's clearly their fault. Yes, we should be careful. Our bank couldn't do anything about it because it was used with a debit. I think they rip people off just to overcharge them. That's greedy and wrong. I hope this company ** bankrupt getting over on people that don't deserve this.

When booking with Priceline you are handing control of your entire trip, whether business or pleasure, to a company who has but one standard, MONEY. You may think this is a good thing 'they will save me lots of money', but be forewarned the only money they care about is what goes in their pocket. On a trip to Tallahassee, Fl to purchase a home I booked my trip thru them. The only part of the trip I received what I trusted Priceline with was the flight. The rental agency informed me Priceline always makes promises on the booking of type cars but does NOT pay to reserve them. Simply put I had to drive a lesser car than I paid for or pay out of pocket to rent another car without being reimbursed for the one I already paid for.

Had been contacted that my daughter had a massive stroke and was on life support. Made reservation on Priceline. The reservation that I made come up different than what I applied for. Tried to cancel but was told only the airline could be canceled without cancellation fee. I was charged fees for Hotel and Rent Car. Did not have time to argue. Had to get to Canada. Called airlines and hotel and made my own.

I received news from my aunt that my grandmother passed away on February 3, 2016. I frantically called my siblings to break the news to them. My grandmother lived in Fort Lauderdale, FL, so we were trying to find the cheapest rate. I bid on a flight for 4 people and was successful. We were set to leave on February 10, 2016. I received a call from my brother in the early morning of Feb.10. He was at Children's Hospital in Oakland with his daughter who was just admitted. He was distraught on the phone and ask me if I could contact Priceline to change the date of the flight. I assured him I would check. I contacted Priceline and they told me you bid on a price, no refunds no exchanges. So my brother and cousin missed the flight and our grandmother's funeral service and I was out $681 for their tickets.

I booked a reservation on Priceline.com, Name Your Own Price. Within 2 hours of the reservation, I was online chatting with a representative from Priceline to inquire about cancelling my reservation. He informed me that because it was a NYOP reservation that he could not help me with cancelling the reservation and that a NYOP reservation was not allowable. I then reached out to the rental company (Budget) with whom the reservation was made. They informed me that "they could not even see the reservation" and that they could not help me either. I made the decision to make a phone call to Priceline for additional help. While on the phone with Priceline, the only solution they could offer me was, "according to the disclosures at the bottom of the page, which I could see "this type of reservation (NYOP) was not refundable or able to be cancelled."

We purchased a hotel room and then realized we needed to help with a family problem surrounding a death. Even though we just asked to reschedule for two days later we were denied rescheduling or refund. We felt this was very unethical. As a result we will have to choose which side of our family we will support. With a reschedule of just two days we could have given support to all of our family members.

While traveling, I used Priceline mobile to reserve a nearby hotel. I've not had problems with the "express deals" before; however, this time it reserved a hotel over an hour away, in the wrong direction. I tried to call them, but it's all automated, and eventually, with NO option to speak to a person, the IVR hung up on me. I emailed them politely to request a review and refund based on years of use and the fact that multiple hotels in the immediate area were available. They replied that they can't do anything and the potential reservation area is available for viewing prior to agreement, but actually it's not on a cell phone, but for sake of argument, let's assume it was... A loyal customer can't get an exception for a completely ridiculous reservation?

So after posting my dissatisfaction on Consumer Affairs, the executive offices of Priceline contacted me to advise me that they are doing a one-time cancellation based on the circumstances of my situation (legally blind and disabled) and that I need to understand this is an exception. So, in the end, they have agreed to refund me and this made me a satisfied consumer and now they have lived to their motto of taking customer service in a high regard. Thank you!

I booked a room advertised for $24 for Feb 23-24, 2016. Drove 1 1/2 hrs to the hotel and still had no confirmation by the time we got there. It had accepted my payment no problem! Hotel says NO reservation in that name but one for us for MARCH 06, 2016!!! She said the woman just ahead of us had the same thing happen to her also. The clerk gave us Priceline's phone #. We called got a major runaround and the guy hung up on us, Twice. I tried again and he hung up on us again. Then HE called US back and when we answered HE hung up again!! So we had to pay in cash a higher rate so we could have a room. Exhausted, angry, hungry & our romantic evening ruined, 1 1/2 hrs after our arrival to the hotel we got a room. Now a $24 room cost us around $80. Wow some bargain. Just a major ripoff. Now there's a room booked I can't use. Anyone want a room in Henrietta N.Y. for $38 on Mar 6th???

Just tried to book a flight from NYC to London and encountered a lot of problems. There is no customer service person to talk to. After 8 pm forget to talk to a live person...Robot or live chat...That you have to wait for unknown time. Second, apparently my credit card was declined due to not having enough funds which is not true. Was tried the second time...Same result for "this" company, so I called the card and they stated that a card is ok to use. Live chat was not help, just waste of time. So the end result, I have to book thru the other company which my card amazingly worked at.

I booked car with Priceline estimated charges 19.56 USD. I complied with terms of agreement. However my bank account was hit with two charges of 33 USD total 66 USD + something like 3 Euros for toll roads and toll road charges are OK. When I asked Priceline for explanation they told me there is nothing that can be done if I do not provide them rent-a-car rates. I argued that it is something they are supposed to have or discuss with SIXT car rental. They said there is nothing they can do??

This is with regards to a previous dispute, original case # **. I did not understand the nature of this particular dispute process, but after talking to the credit card representative and the merchant (Priceline), I should have filed it as a "non-receipt of services". Please see the notes referenced below as stated to the representative in the dispute department for my credit card.

Booked a hotel through Priceline Express Deal. Allegedly, it allows you to book rates which hotels don't advertise. This was a lie. It was exactly the same price. I feel completely ripped off. Customer Service didn't offer any options but to pay because I agreed to the contract. What contract? The one with million pages? The only contract I saw was the attractive price in the town I was looking at. On top of all things this hotel is not technically in Montreux. I felt even angrier. They masked a hotel with 6 out of 10 rating under the 4*. I booked million times with Hotwire and they never did that to me.

I had the misfortune of booking a name your own price with Priceline. I had put all my credit card info in and was debating whether or not to press submit on the price I received. My children were arguing in the background and one was not feeling way. As I turned, I accidentally clicked on submit... If anyone has a sensitive Apple mouse, they will know how easy it is to do that!!!

Have several travel arrangements, flights, hotels, car to make for staff members traveling to Oklahoma City. Have never tried Priceline, name your price before. Was told by several people I know that it saves you a lot of money. I looked up prices for hotels in the area, all serving free breakfast and pool. I put in a price on Priceline that was just a little under those hotels and was accepted immediately! Great, until I printed out the ticket 2 minutes later finding out that there is no breakfast. We are staying 3 nights. 2 people.

I have never used Priceline before. Thinking Priceline was the best way to book a great room at a great price, due to their flashy marketing. I was wrong and it was a costly lesson learned. Writing this to warn others to not use Priceline in the future! I "bidded" on a room that was a 4-star hotel at a 2-star price. Well it was the opposite, it was a 2-star room with a 4-star price. 33 miles from the address I put in to be near!

We booked 2 cabins on a cruise through Priceline and specifically asked the representative the policy on cancellation and any fees that may apply. We were told we would lose $100 per cabin. Both my husband and I were on this phone call and we decided we were willing to lose $200 in case we needed to change plans. As it turned out we did need to cancel and now besides losing the $200 (100 per cabin) we also lost an additional $25 processing fee per cabin. So out another $50 that we were never told about after we specifically asked policy on cancellation. After speaking to a supervisor she acknowledged that the representative but was unwilling to do anything for us. The principle behind the $50 is what is upsetting and I will never use Priceline or recommend them.

We recently booked a hotel through Priceline for a trip that was ultimately canceled due to extenuating circumstances. We called the hotel prior to check-in to inform them we wouldn't be able to make it, which they appreciated and encouraged us to contact Priceline to resolve the refund. Priceline evidently has no record of this communication, and marked as "no shows", meaning we simply never turned up for our reservation or made an attempt to communicate with the hotel. Ordinarily I'd understand the miscommunication between a hotel and third party, but Priceline apparently has no leniency for extenuating circumstances (death or severe illness of self or family, natural disasters, acts of God, etc.) typically commonplace for those in the travel industry.

Be very careful about renting from Priceline. Read the "very fine" print. No cancellation, no refund, no changes. Don't book too far in advance of your trip because if the prices change (go down) you are stuck. I found much better prices with Priceline after I booked with them and they didn't waste any time on the chat line pretty much saying buyer beware. Our profit, your loss. Peter my chat line fellow just kept reading from a script. The reservation sheet I had had a box at the top of the page promoting car insurance and in that box it said Free Cancellation Until Pick up which I took to mean just that since it was right above all the reservation information but behold down below in nice small print was the no cancellation, no refund, no change information. Will never use this company again.

I am very disappointed with Priceline. My family and I are traveling. We tried to find a room through their website. It gave a generic "2.5 star hotel" description and said the hotel with low prices would not disclose the name of the hotel until purchased. There was no city name (lesson learned for assuming they would pull up hotels in the area we were in). When I pulled the info up, the hotel ends up being 30 miles in the opposite direction we were traveling. At midnight, the last thing you want to do is backtrack 30 miles that you have already gone.

I made an express deal reservation through priceline for a 3 star hotel room for arrival Feb 4 for 1 night. I was assigned the Best Western Hill House in Bakersfield. This is an old low end property with some new paint and carpet and it is not of 3 star quality. This hotel is in a rundown part of town. The first room I was given had a bathroom fan that was running metal on metal and sounded like a grinder. I contacted the front desk and they moved me to another room. The 2nd room smelled of a combination of moldy, musty smell and bleach. At the time, I thought to just put up with it as it was just one night. I turned the TV off after 10pm and tried to go to sleep. This hotel is next to a rail yard and there was loud train noise and there was no way that I was going to be able to sleep. There was no reason to ask for another room. The whole hotel is close to the noisy rail yard.

My wife and I booked a hotel in Rochester, MN due to a visit at the Mayo clinic. In order to have access to a pool, we selected the 3-star category as all of these in Rochester have a pool in their description. Before we used the name your own price feature, we had selected a 2.5-star hotel that would have accommodated us greatly since it has a pool and high customer satisfaction. However, Priceline lured us into he NyoP for a hotel in the better category for the same price. We did and regret doing so.

I do not understand all the negative comments about Priceline. I have only praise for their complaints handling procedure. On three occasions I have requested Priceline to cancel reservations and each time, after I provided my reasons, they have complied. First time when my wife contracted cancer, second time when the hotel I had booked turned out to be in a rough area of San Francisco and the third time when the hotel did not have bathtubs to cater for my wife's infirmity. Each time I had booked on 'Name your own Price'. I thoroughly recommend the Customer Care team at Priceline.

Bought round trip tickets from Priceline which happened to be on United Airlines to attend a funeral of my Godparent who is also my first cousin. Funeral turned out to be a day ahead, purchased new one-way ticket and figured I would use the return Priceline ticket to get back home. United Airlines cancelled my return ticket because I did not use the first portion of the ticket. I called United and Priceline and was told by each company I had to contact the other company. I had them both on the line at one time because I used my cell phone to call Priceline and the hotel phone to call United... After about 1 and 1/2 hours of going to different reps all the way around, Priceline told me that if I produced the death certificate and an explanation, they would review the situation and render a decision.

I recently booked a flight for my husband and I from Minneapolis to Vancouver. I realized later that as we were leaving the US the name on the tickets should exactly match the passport. I have never had an issue in the US as my legal name is very long. I called Priceline and they were unwilling to make any type of amendment. I spent several hours on the phone with them to no avail. I called Delta and they said they would do it except that one leg was on another carrier. I spoke to multiple Priceline personnel. Their final response was to eat the ticket - $560 - and book a new one. No credit - nothing. I've used them for years - they didn't care.

I booked an express deals hotel based on it claiming 9+ rating of guests. When they revealed name of hotel it showed a 6 rating. I promptly called Priceline and asked about the misrepresentation and they read the scripted lines that said go look at hotel and call back if a problem. I called back with the problem that not only was the hotel a dump it was also $14 less on Priceline's regular listing than the so called big savings of the express deals! When I called they said my booking didn't qualify for their GUARANTEED price matching! The lower price was on their own website! Deceptive practices. Use Hotwire in the future. I use it all the time and have never had an issue. I will never use Priceline again!!!

I've been a valued customer of Priceline since 2003. I never had issues with the site, as I always got a discounted price, whenever I successfully won a bid, on the name your own price option. Recently, I won a bid at a centrally located 4-star hotel in London, for $159 plus taxes. With the name your own price option, it's non-refundable, non-changeable, which I understand, no way around it.