Priceline Reviews

This company is a scam. They charge you side hidden fees. If contact customer service they are ** and refuse to help you with any kind of refund. Do not go through Priceline. I booked a 4 star hotel and it was a flea infested disgusting hotel. I complained and canceled my reservation and had paid for the cancellation insurance and still got screwed and lost $100. Didn't stay there but paid for it.

I never received a confirmation email for my hotel reservation, my reservation is not showing up on my account and customer service won't come online for me to even ask questions. I have already paid for this reservation so I don't understand why a customer is being treated so poorly.

We book with Priceline 2 weeks before our trip. 1 day before we noticed the rates of hotel was half of what we paid through Priceline, we called and they basically said there was nothing they could do. So please NEVER book with Priceline unless you want to be screwed out of money!

Priceline had a system issue on Saturday June 13th around 2:59 - 3:10pm Pacific Standard time. The system advised that there was an issue with my credit card. I tried the transaction twice and got the same error message. On Monday, June 15th, 2020 I contacted my bank to find out what the issue was with my credit card. I was advised that the credit card was fine, there is no issue, and there was a charge from Priceline in the amount of $167.37.

We had a cruise scheduled for April 4th, cruise was canceled due to coronavirus, we have patiently waited for our refund, we were told up to 90 days now Priceline is saying now they are not sure when we will receive our refund. People whose cruise date was not till the end of June have already received their refund. Everyone we have talked to has been very rude. One lady was working from home and her kids were so loud that my husband just hung up the phone. Will NEVER use their service again.

I must first say that I have never used Priceline. About two hour ago I searched PRICELINE for a car rental. Under the daily price were 8 different car rental companies offering the same rate. I foolishly, as it turns out, assumed that in the booking process I would be allowed to select the company I preferred. Without really realizing that I had booked a car I was presented with a screen indicating that the reservation was confirmed with a company I had a terrible experience with previously. Along with the notice that the reservation cannot be cancelled or changed. If I had thought for one moment that I would not have a choice of rental car company I would never have proceeded with the reservation.

I rate Priceline.com -10!!! Can’t express how upset I am!! I tried to check into LaQuinta, gave them my id and Bank of America debit card and they turned me away and said they did not accept debit cards. I explained I paid for the room through Priceline and they still said they could not rent me a room because of a deposit so I asked how much the deposit was because I had $400.00 cash in my pocket and they still refused me. They said they canceled the reservation on their end and to contact Priceline for a refund.

I made reservations for a hotel stay through Priceline. When making reservations Priceline offers 3 hotels at a low rate, but you must make a purchase first, and than they will choose what hotel you would be staying at. Well they chose Microtel, HORRIBLE, feline Urine Odor, holes in the bathroom walls, bathroom ceiling fan missing, looked like a camera was place inside, children walking in the lobby, kicking Ice,and long-time residents. We left immediately.

If I could give it a negative 0 star, I would. This online travel agency is a complete rip off. Due to the Covid-19 pandemic and the shelter in place, my event in April was cancelled. Therefore, I needed to cancel my reservation. I contacted Priceline 33 days in advance (March 16, 2020) since I purchased my hotel through them and to no avail. I was told to contact the merchant-Days Inn & Suites by Wyndman Groton, CT. So I contacted Days Inn directly 33 days in advance and the manager I spoke to was very rude (if he was even really the manager). He did not give me a name. Later, I called my bank and they provided me a temporary credit.

Priceline is a joke! Do NOT purchase a hotel from them! My trip was a disaster and the customer service is a joke. The address on the website was wrong and I drove around 1 hour in traffic going in circles waiting for an agent to call me back (1 hour wait). Had to leave my number and wait for a call back. Mind you I have 3 young ones and 2 dogs with me. It's also 110 degrees in TX. By the time I got a call back I had already gone to another La Quinta 20 blocks away (they are not affiliated) but he told me how to get there. As I am pulling up the agent finally called me back and I told him I finally found it and did not need assistance. I finally find the "new" La Quinta hotel and they tell me NO dogs are allowed and I would have to call Priceline for a refund and find another hotel. Mind you this is Saturday and everything in Galveston is booked even the one star motels.

I made reservations online for a hotel in the city where I will be and they made they chose a hotel in a different city for me and will not change my reservation or refund my money. They are a complete scam.

They did absolutely nothing when I paid for a night's stay at the Holiday Inn and Suites but didn't get to check in all because I didn't physically have the card on my person. Didn't try to find me something else, basically said thanks for your money but ** you even after knowing I was homeless and that was all the money I had. They get negative stars!!!!

I drove 4 hours just to get to the hotel and learn that they were booked.. So basically I was charged for a room that we couldn't even stay at.. I couldn't get anyone from the company on the phone to resolve this matter. Very unprofessional the way they handle things.. I would never refer anyone to them. This was my first and last time ever booking thru Priceline.

I was trying to book a room through Priceline as I was standing in the lobby of the hotel, because this was the only hotel left in the area with vacancies and they were price gouging without an online reservation. A tornado had just came through the area and residents without power were needing to stay in hotels. When I went to check in I had accidentally booked my room for the next night. I immediately called PL asking to change the date.

I followed instructions in reserving a hotel. Destination etc etc. It said there was a price breaker deal. I chose that. It asks you to pick a hotel so I did in the city I wanted. Once I paid it basically gives you the one they want. It gave me a hotel 30 min away from the city I am visiting. I called and they basically told me I was stuck. Never once did it inform me until I paid for it that I was in another destination.???

Made non refundable reservations in March 2020 for hotel in Sanford Florida. We were forced to leave Florida at an earlier date due to COVID-19. This reservation was non refundable but due to a National emergency I would have expected Priceline to honor our refund for$132.37. I disputed this charge thru VISA and Priceline (Agoda.com) refused to allow us the refund. Warning: this operation is unethical and I will NEVER EVER book anything thru them again. Always book directly thru the hotel. Good bye Priceline you are disgusting.

We purchased a China southern flight through Priceline and I've had THE worst experience with their customer service department in processing my refund request for the flight that was't "used" due to the pandemic. After contacting them numerous times (over 20 times now), providing all the supporting documents and hold times of over 50 hours, they have yet to process my refund request that I am entitled to. I contacted the airlines directly and after looking into flight details, they even said that I am entitled to a full refund but I have to go through priceline and they will provide them with a waiver code to process the refund.

This company is fraudulent I believe. They owe me $867.82 and I have been ignored, blown-off, very long hold times, loads of telephone hang ups, and for many months a “round around”. Booked airline travel with them months ago had to cancel because of Covid, impossible to enter Indonesia at that time. Lion Air’s CEO stated on their website that they would refund money IN FULL, but that I had to go through Priceline. This has gone on for several months now. I’ve waited months to hear back from the executives even. Here are the contacts if you are having this same issue: (end w/ at priceline dot com, first 3 contacts) (last contact end w/ at service dot priceline dot com) executive.services, ** OriginatesES.

Just a cheating company. Rented a car. On confirmation page printed "Can be cancelled until pickup time." After I confirmed the rental, I saw a different terms and conditions that said "no refunds or cancellations." First page referred only to collision insurance. Completely misleading. Then because of coronavirus had travel cancelled. Priceline sent a note to travelers promising to "work with" them in changing arrangements. But they were not answering their phones, did not respond to email, and an SMS to them returned "Service Denied." There are lots of alternatives, like Rentalcars.com that offer equal or better pricing and have decent, fair, and accessible rules.

Priceline is the worst company ever with poor customer service. I booked a hotel through their app and when I arrived to check in, I was told by the agent at the front desk he was not able to honor my reservations and turned me away. I immediately called Priceline and brought it to their attention. The Priceline agent called the hotel and was informed that the reason I was turned away was because I was not an essential worker. I informed the agent that I was an essential worker and even had a letter from my employer to prove it.

Priceline is the ONLY booking site I've had issues with. They don't have anything updated for COVID-19. Booked a hotel I couldn't stay at so they approved giving me my money back. They said on Wednesday May 27th it would be on hold on their end for up to 24hrs. I'm pissed off that they LIED. They won't even be releasing the money til June 1st. So I won't even get it till the 2nd. I would have rather been told the truth. Worst site ever!!!!

Been doing business with Priceline for years. Recently booked hotel on the site and let them choose my hotel. Got to MOTEL. The doors were locked. No one was in parking lot but me and my 93 year old parents. There was a walk up window that no one was at and no one was in office. I could see through the bullet proof glass. Homeless people living on side of building and it was filthy on the outside with smoke stained curtains visible from outdoors. Called Priceline. Told them told them we feared for our life. No one was there. They kept me on phone over 1 hour trying to call hotel themselves. Even questioned me, "What do you mean doors are locked." They were locked!!!!

I don't like Priceline at all. They say you can cancel but not true and they charge you just as much a one night stay, I try to cancel and they won't let me, one things about them you putting your credit card on here so they have your money and don't give it back if you cancel so have no choice but to stay.

JetBlue gave me a credit towards future flights, Hilton allowed me to cancel my hotel. Sadly Priceline says no to refunds despite the Pandemic. I even asked if I could get credit towards a future Priceline purchase. They refused and basically said they're going to keep my money despite a global pandemic. I have used Priceline for years and definitely will not again in the future.

We booked our room through Priceline. They choose a hotel for us out of three and we’re supposed to get a great deal. We arrived at the Radisson Nashville downtown and checked in with all luggage. The first thing we noticed was the 2nd floor really smelled once we were off the elevator. We got into our room to find it stinks like mildew. We immediately went downstairs and told Grace, the girl at the front desk, that our room was smelly. She apologized and we left to find another room.

So I had to cancel my flight due to borders being shut down. I checked directly with the airlines and they had no problem canceling due to Covid 19. I had no problem canceling through Priceline.... but where did my credit go that Priceline said I had one year to use? Appears to have been lost. When I called in to use it, the young man said, "Oh sorry it has already expired." I informed him that I just canceled and that I had one year to use. After 15 minutes on hold he told me he found it. Hmmmm it was expired and now it is found. He then explained to me that I could only book a new flight with the credit between 4 in the morning and 6 in the morning on July 1st, the date of my original flight or I would have to pay penalty charges. So I have two hours to rebook but I have to book on July 1st between those hours. I said to him, "Do you think this makes any sense." He said that was West Jet's policy. Long story short... I called West Jet, they found my canceled flight and rebooked me another flight with no hassles. Thanks you West Jet.... Shame on you Priceline for not training your employees better.

Priceline Trip Number: **. I purchased through Priceline for a flight (Lufthansa Airlines) to Ireland plus hotel and rental car, departing on Mar 15, 2020 and returning on Mar 30, 2020, for 3 people on or about Jan 20, 2020. At the time of purchase, I was told by the agent that by purchasing the insurance from Allianz Global Assistance, (which is actually the, “PRICELN*TVL PROTECT on my credit card statement with a transaction date of 1/25/2020). I would be protected if I had to make any reservation changes. On Mar 12, 2020 I called to cancel the reservations due to President Trump shutting down foreign travel due to Covid 19 virus. When I called they said I would not get the money back I spent on insurance and that my refund would take 2 weeks.

I booked a hotel stay through Priceline. In a town in Virginia my GPS brought me to Maryland Instead... I called Priceline. To ask for directions to the correct Hotel. They called the hotel. And then got back on the phone with me to tell me. I had no reservation at that hotel.... I did not bother to continue to drive to that hotel if they claimed I had no reservation. So I stayed where I was in Maryland.

I called Priceline for a price on a hotel in Lexington KY. The guy gave me a price higher than I got the day prior. I told him I got it cheaper the prior day, he told me those rooms were already rented out and the only one left was at the price he quoted. I took the room. I went inside and the woman in front of me asked for a room, the desk clerk quoted her the price I received the day before as well. I asked the lady why the price and she said that is the price we are giving. The jack** on price line outright lied to me. Never, never again will I use priceline. They have no moral character.

Do not use this company! Unless you want to get ripped off! They use deceptive advertising and engage in shady business practices. I tried to book a hotel room for $77 at the Holiday Inn in Sequim, WA. I clicked on the Holiday Inn Express link. It took me to another page with 3 hotel options, I clicked on the Holiday Inn Express link again, it then asked for the dates and took my payment. It wasn't until after they took my payment that I learned that they booked me at the Super 8 in Port Angeles, WA. Not even in the same City. I called their customer service and It took 2 hrs on hold to reach them only to be told they won't issue a refund. Their ads are deceptive and the way this company conducts its business should be a crime!

We booked through Priceline to travel out of the country in June 2019. We traveled in October 2019. We were to return in March 2020. The COVID19 virus began and the airline canceled the flight. Priceline did not inform us of the cancellation and when I tried to call them their message was that they could not talk to me since we didn't have reservations to travel within the next 72 hours. Their chat had told me that I was set up to talk to them and that I was first in line when I called. I called numerous times and was never able to get through. Basically Priceline was willing to leave us stranded in a foreign country. This is very poor customer service. They do not seem to care about the customers once money has changed hands. They say to call with problems. It is untrue.

I usually book hotel on Priceline or my other reward program. I used Priceline to book the hotel in Houston before the spring break in March 2020, but due to COVID-19, I need to cancel two night at the same hotel, which called Baymont by Wyndham Houston Hobby Airport. I checked with this hotel manager (owner) first, and they said I need to contact priceline, because they did not receive any booking reservation from them under my name. So I called priceline and they said they will contact the hotel for my case and put me on hold.

My dad had major open heart surgery and my mom had been up for almost 20 hours, and she was an hour away from her home. I got her a hotel via Priceline; they took her money and info, but when she got to the hotel they refused her as she was a same county resident. The hotel's corporate stated that Priceline refuses to notate this on their site. While Priceline did refund my mom her money. It left her at 10PM at night with nowhere to go and when she called for her refund Priceline acted like they had no clue and tried to not give her her money at first. DO NOT USE PRICELINE, call directly or use TRIVAGO. Priceline and the hotel are to blame for this lack of customer service and concern regarding customer's needs and basic humanity in general.

I booked my airfare through Priceline. They doubled charged my account. My total cost is $596. They withdrew $1143 out of my account. I contacted Customer support. The Rep told me that the extra charge was only a hold and would drop off in 1-3 business days. I asked where this was disclosed to me BEFORE I BOOKED WITH THEM. I was transferred to a Supervisor. I was then eventually told to email them proof of the charges, which I promptly did. I have heard NOTHING. That was on 5/16/20. Now today, 5/18/20. They took another $136 out of my account. This company is horrible! And no recourse for us consumers, from what I am reading.

Due to the COVID-19, Hawaii has been under shelter-in-place order. We cannot go to Hawaii as planned, so I canceled my hotel booking on Priceline. I talked to a customer support when canceling, who said they can refund my booking fee. But after 2 months, they send me an email noticing me that there won't be any refund. I am very frustrated. They lie to customers and don't care customers at all.

I am Canadian booking a Canadian hotel. The website did not indicate charges are in USA currency. The emailed confirmation of my booking indicated USA currency. This is unfair practice. Beware Canadians. NEVER book with Priceline when booking a hotel room in Canada. They tell you that they will charge US rates after they have confirmed the charges. When in Canada we should be paying in Canadian funds.

I booked a 3 day vacation for my daughter and I to Las Vegas for her 21st birthday. I shopped hard for the hotel and flights timed then booked return flights and 1 room for 3 nights. This was confirmed by my Priceline statement. I paid for the March 12 trip December 2/19 - $2400 for the two of us. When I checked out on March 15 the hotel said I had only one paid night and owed about 1000$ US for the other two nights. I argued but no resolve. I began talking to Priceline and then booking.com no less than 15 times each, both saying it was the others problem until yesterday May 14/20 when Priceline told me that was right and they hope I’m satisfied. Who in their right mind would book a three day vacation only paying for one night hotel. Priceline is misleading and not reputable-DO NOT USE PRICELINE.

I wouldn’t give them any stars. This company is a joke. I had to cancel my flight due to covid and after 5 phone calls and hours spent on hold been lied to and given the same run around and excuses. My account says my money was refunded but has not been credited back to my credit card so when I ask they say that’s not what that means.

I have called 3 times and each time I left a return phone number (the advise that you will not lose your place in line in the call queue). The first time est wait was 1 hr, 2nd time est wait 1.5 hrs and the 3rd time it was 2.5 hours. STILL NO RETURN PHONE CALL. The reason for the call is that the airlines keeps changing the flights which with the current COVID issues I am not surprised. What I am surprised about is that my itinerary shows a total of 10 flights and only a few of them match the airlines.

Tried to cancel and re-book due to Covid19 lockdown. Priceline said that they would not change reservation. I didn't even want to cancel. Just change my reservation. We are locked down in Illinois so we just changed the dates of travel. Priceline is making money by not refunding already paid funds. They lost me as a customer for life. I'm not the biggest customer that they have, but I do reserve through them when I travel. It's amzing to me how they are willing to lose customers that easily, and don't seem to care. This isn't anybody's fault and they are profiting from this pandemic. Shame on them. They are creating bad will and the companies that they work with are also going to be hurt. Hotels, Rental agencies, etc will all be hurt by their unwillingness to cooperate and change reservations. Say goodbye to a customer for life.

Booked a hotel with Priceline for the first time! Most terrible experience and would not recommend using this company to anyone! Booked a room for arrival to Phoenix AZ on Sat. Night. Drove from airport to room arriving at hotel about 11:30 PM. Found no personnel in hotel office. Call a number on window and spoke to a woman. She said she could get response from office. This woman advise me to call Priceline which I did. Spoke to a woman from Priceline and explained that nobody was here in office to check me in. At this time I had been standing in front of this vacant office for around 45 mins. This woman was extremely rude and explained there is a no refund for cancellations. I explained that I didn't cancel and was at hotel but couldn't check in due to vacant office. I asked if I could get a refund due to the fact they booked my hotel room and I can't use because nobody was here.. She said she needed to call the hotel office to confirm.

After several phone calls to Priceline they are refusing to refund my money even though the hotel approved the cancellation. The Days Inn in Queensbury, NY said they cancelled the reservation, but Priceline is responsible for the refund. After several phone calls the refund was still not processed. I requested a call back from a supervisor and never received one. Not happy with the service I didn't receive from Priceline.

Do not ever use Priceline for anything! I tried to book a hotel room where they gladly took my money to do so failed to inform me that there would be a deposit need you for the room that was in excess of the cost of my room. Then when asked to get my money back so I can get another room they didn't charge a deposit that was that much they couldn't do that.

I purchased a multi-city ticket and hotel on Priceline and they issued two different tickets for the travel. Not unexpected when doing multi-city trips, but when the airline cancelled the first flight 2 days before travel, I was left with no assistance. They, neither the airline that cancelled nor Priceline, would refund the hotel and second ticket based on loss of the first one and they couldn't reschedule me on another airline. I had to buy a ticket myself to get to my middle destination, costing me an extra $300 over the canceled flight cost or I would lose almost everything. Luckily I had given myself a few days buffer since I lost 2 days in this mess.

I made an Oceanfront FL hotel reservation on Priceline and received booking confirmation. Then 5 days before arriving, I received notice from Priceline that my hotel and reservation were no longer available with offer to switch to cheaper non waterfront hotel. I then looked on Priceline website and saw they were still selling rooms at Oceanfront hotel only now at a higher price. When I notified Priceline Customer Service they said there was nothing they could if I didn’t want alternate hotel except refund my reservation. Needless to say, I took refund and found a comparable waterfront hotel on my own. I will never use Priceline again.

Booked a flight in very early January 2020 for a May of 2020. Clearly the COVID situation occurred and the event we were to attend was cancelled in March. We immediately went through the process of canceling our flight. The process has been a nightmare and is still not completed as of 1 May. We have followed all of the instructions we were given, including contacting United directly for the first leg of the trip. West Jet was not on the list of airlines we needed to contact directly and had to fill out a "cancellation form" and completed this in early Mid March. Did not receive confirmation of the cancellation of the first leg (through United) until the beginning of April and it still does not show up on the website via "my trips". We have yet to receive a confirmation of the second leg of our trip from Priceline.

I booked a trip where Priceline was the third party between me and another car company (Thrifty rentals). Due to the covid situation I decided to cancel the trip to which thrifty rental was in full agreement of rental. However Priceline refused to refund the money back. They lied several times saying that they were not able to get in touch with the car rental company. As according to them, they just wanted to hear that car rental company is OK to refund the amount.

Unfortunately, 1 star is the lowest I could leave - they don't even deserve that. Agent lied to me - told me I couldn't change or cancel my reservations because the hotel would not allow it. During Covid 19 the hotel's policy on their website and their phone message states they are working to help rearrange accommodations. The agent actually told me I could drive 10 hours to sit in a hotel and eat take out from a restaurant. She obviously is reading from a script - as she kept saying, "I understand your frustration." NEVER use this company!

We had rented a car for March 17th in CA, so we could take our kids to Disneyland. It was a dream vacation gone wrong, since COVID-19 had yet to hit when we planned this trip. Two days prior to our scheduled arrival, all of CA shut down, and two days after that our own state as well was shut down due to stay at home orders from the pandemic. I immediately called Thrifty, who our rental was with, and they told me they couldn't do anything to postpone or refund our money for the fully paid auto rental. They said it was up to Priceline. I then called Priceline, and even went up to a supervisor, and was told very rudely that they would not postpone my trip, or refund my money.

I am so disappointed in this business. I have used them in the past but this time has been the worse. The employees are very careless and they take forever to fix the mistakes that they have made. I booked a trip using Priceline for my Baby Shower. But due to Covid-19 I had my trip had to be rescheduled. The agent that rescheduled my trip sounded very incompetent and was unsure of a lot of things but after being on the phone for over an hour my trip was rescheduled.

Booked a trip to see the Olympic Track and Field Trials in June, the Olympics were postponed for a YEAR because of the global PANDEMIC. Changing flights (Southwest) and hotels were no problem. The only problem was the car I booked with Priceline. "Sorry, not refundable" Even with a GLOBAL PANDEMIC. Jeesh. Lesson learned. Booking directly with the car company for the 2021 trip. I travel a LOT. I will never use them again, so many better options out there.

I am using Priceline to purchase flight tickets for last couple of years. Never had any issue with the flight so I never had to reach out to them to cancelation or refund. I also recommended my friends to use them. Now due to the Corona crisis, I had to cancel my flight and I tried to reach out to them for 2 weeks/everyday before my flight day, every time same message that they have high volume of calls so "we are only helping people whose flights are in next 3 days." Ok so day before the flight I finally was able to talk to them and they said, "We can only cancel or request refund at least 3 days before the flight." ** Monkey business.

Purchased a hotel in Amsterdam through Priceline for May 4. Trip was cancelled due to Pandemic. Priceline refuses to give me a refund. They said it was a non refundable deal. I told them ordinarily I'd agree but the world wide pandemic cause the trip to be cancelled not me.

During the COVID-19, I had to cancel my trip. But because I was under contract. They would not refund my money... I was even willing to get a Priceline credit. They wouldn't even consider an alternative... They are in my opinion "money grabbing greedy thieves who take advantage of people."

I tried to postpone my car rental due to the covid shut down and was told "no changes cancellation or refunds". My trip was booked back in January for May 16th and New York is shut down until the 15th. The Canadian border closure was just extended which means my trip is put on hold. I tried to just get a credit, not a refund and was shot down twice stating some fine print in the agreement I signed when I paid said No refunds. I find it very shady that a credit at a minimum is not allowed during this Crisis/ lockdown when almost every business is offering at least a credit for future use. I couldn't even access the additional insurance page to add protection to try and cover the purchase. This is not the first time Priceline has giving me this "READ THE FINE PRINT” B.S cop out. But it will be the last.

I am a Nurse and I booked a car rental for a trip before Covid-19 hit. I was able to change my flight on United no problem. United transferred my dates with no fees and no headache. I attempted the same with my car rental through Priceline and the best they could offer me was 10% off my next purchase. I requested to speak to supervisors and managers and it was a total waste of time and energy. They didn't even attempt to contact the company to see if I could change my reservation. I am an essential healthcare worker, working around the clock for the pandemic health crisis which changed our world and economy over night, except for Priceline! If you purchased anything through them you are screwed!

I booked a trip to Puerto Vallarta in February. Our flight was to leave today. The Airport in Puerto Vallarta closed down 2 weeks ago. American Airlines contacted me last week and offered me a credit. Puerto Vallarta announced today they are in 'Shelter in Place' through May 30. Priceline sent me an email last night and today that my itinerary was current and flight schedule was in place. WTF???? I WILL NEVER EVER USE THEM AGAIN!!!!

Due to COVID-19 it's impossible to use a rental car and tour Maui, Hawaii on a 12 day booking due to the 14 day quarantine, policed curfew, and national guard manned roadblocks and checkpoints. So Priceline and Hertz are currently and illegally profiteering off of COVID-19 by keeping our money or offering a coupon which is only remains good and expires to zero value while the COVID-19 virus is still active in the community. This is blatantly illegal corporate malfeasance and ** is probably the place to start.

Terrible company policy. Won't give refunds for cancellations due to Covid-19. REMEMBER THIS WHEN IT IS OVER AND NEVER GIVE THEM BUSINESS AGAIN. Our plans to travel to NYC in April were obviously canceled. The airline and hotel were gracious in issuing refunds, but PRICELINE basically said TOUGH LUCK.

So everything is great.... until you get revised itinerary from them as you are at the point of not being able to back out. Case in point - our airline tickets got changed a good deal from what we purchased. To the point where they were not acceptable. On our trip home we would be dumped off at one airport in New York City, and then it was our problem to find transportation to a different airport to catch our next flight. Total BS!! We tried to cancel, airline refunded about 80% of ticket prices, rental car refunded 100 %, motel would not help at all. And please don't waste money on the trip insurance, you will get nothing out of it. To sum it up - COVID 19 came along- and we did get a motel refund, but between the airlines and worthless, ripoff insurance, we lost over $400!!! DONT USE PRICELINE IS THE BOTTOM LINE!!! MAKE YOUR OWN RESERVATIONS.

My departure state and arrival state mandated stay at home due to COVID-19. The arrival state closed ALL tourist attractions and accommodations. They do not want tourists or out of state visitors period. The airline cancelled the flights. The hotels and airline gave refunds, no issues. Priceline states on the website, if your flight was canceled and rental car agency allows it, the reservation can be canceled and refunded. Starting a month before travel they took away the ability to cancel online and put up some misleading messages and greyed the cancel links.

I had used Priceline.com to book travel and a hotel in Seattle for the beginning of March 2020. Due to the coronavirus pandemic, we decided to cancel the trip. I informed the hotel in Seattle that I would need to cancel the reservation and they told me that they would only charge me for one night and reimburse me for the other two nights. The hotel's accounting office told me that since I booked through Priceline, that they would have to reimburse Priceline and then Priceline would need to reimburse my credit card.

I rented a car via Priceline. I had to cancel the reservation due to Covid. Rather than handle it themselves, they gave me a phone number for the rental company. The rental company said they would refund the charge, but due to "system errors" it didn't go through. 2 weeks later, I contacted Priceline again and requested that they handle the refund. Basically I was told that it wasn't their problem. Never again.

I understand that part of the deal about PriceLine is that you get special deals for being locked into a reservation. However, given the unprecedented COVID-19 pandemic, they should reverse this and allow cancellations for everything. I made a reservation for a hotel, and whenever I go to cancel, it says to check back later and maybe I'll be able to cancel. I realize that some of this has to do with the hotel itself, but surely Priceline can lean on the hotels involved and highly "encourage" them to be willing to do a refund now, and not force customers to keep checking back in so they can finally maybe get their money back. I realize that hotels are having a hard time right now, but so is everybody else, and I don't think it's right for them to hold people's money hostage just because they can.

I made an online car reservation through Priceline. Because of COVID-19 we canceled our trip. (I am 80 years old.) I have called numerous times and all that ever happens is that I get caught in an endless, nonsensical loop. It is impossible to talk to a real person. This certainly is the last time I will ever book something through Priceline. They charged my credit card at the time of reserving and now I can't cancel my reservation because their system won't allow me to either use my phone number or booking reference number, saying it doesn't recognize either one of them and would I like to use my phone number or trip number, even though I tried using both of them! PRICELINE IS A RIPOFF!! NO QUESTION OF THAT!!

I asked Priceline after I booked a room for my girlfriend. She didnt have a credit card so I asked priceline if I could give the hotel a credit card over the phone - long wait times because of COVID and they said, "We have referred you to a Just ask a lawyer will help you and it is only $1.00." It was 5.00 and they try and upgrade you to 52.00. What a rip. I will never use Priceline again - they can't even answer a simple travel question?

I was told Bally's Hotel and Casino closed due to Covid-19. We will attend there on July 12 to July 17th 2020, I made contact them Priceline and kept answer machine recording keep looping and not given you full refund. You lose the $911.85 I flip my mind off and angry because I am not able to go there due Bally's Hotel closed and boarder non-essentials/essentials from USA/CANADA. This priceline is #FRAUD, #RIPOFFPRICELINE, #LIEDPRICELINE, and much more. I recommend you don't book this company priceline and will not give you full refund due reason covid-19, and advantage your money!

I am cancelling a flight for April 21. They want to know why. I said I'm 73 and afraid to fly. They want to evaluate my request. Huh? I intend to spend my quarantined time letting people know how Priceline does business.

I reserved the car thinking that I was going to need it. When I realized I was not going to need the car within a couple of hours I called to cancel the reservations. I was told that I could not cancel the reservation and I could not receive a refund. When I book the car I thought I had checked the box to pay when I pick it up and they said that I paid for it before I pick the car up so therefore it was not refundable which I don't understand. If I cancel that 2 hours after I booked it I was not to pick the car up until the next day so I canceled it well within 24 hours. Priceline is refusing to give me a refund so I will never use Priceline ever again. So basically I paid for a car that I never used. I do not think it's fair that Priceline is ripping people off like this and they do not try to work with you as far as giving you your money back.

I have been trying to contact somebody from Priceline to cancel a trip due to Covid19. I have called and enter my phone number and a computer keeps telling me that I should call back. No human Being ever picks up the phone. I will never ever ever in my lifetime will book another trip with this fraud company. I will make sure that nobody in my family or friend books with Priceline.com. My money is good somewhere else.!!!

This is the worst travel company. During COVID-19 epidemic they refused to work flexible option or issue credit to their customers while all other airlines and travel agencies were doing so and working with their customers.

I have been a Priceline user for years and now during the COVID-19 pandemic, life is changing and apparently Priceline has no clue. I had a critical trip cancelled due to this crisis. Are they expecting their clients to pay for unused services during this time. They apparently want you to danger yourselves and those around you by forcing or making people to pay for unused servicies. I will be responsible and eat the cost, but again they do not care. I was told due to the contract with the car rental companies there will be no credit. My cfm # is Thrifty reservation via Priceline (Trip Number:**). Thrifty rental car reservation from Wed, Apr 8, 2020 8:30 AM to Sun, Apr 12, 2020 6:30 AM. Confirmation number: **.

I purchased a hotel and got to the hotel and was meet with bedbugs. I refused to stay there and the hotel stated I would have to request the refund from Priceline. Priceline refused to give me my money back. I did not stay at the hotel and with COVID19. You would think Priceline would be more empathic. Never again. I prefer to book directly with the airline or hotel. That way I don’t have to deal with this no refund policy. They are money suckers.

Was supposed to travel to Cozumal, Mexico But with the Covid-19 US borders were shut and no unnecessary travel unless a emergency. After many tries kept getting put off. All I wanted was a Voucher for the resort, not my money back. Worldwide Pandemic and was told no. All they care about is your Money, not the customer. Beware if you use Priceline.com for your travel agency.

A few friends booked a hotel almost $300 it cost us for the Toronto hair show this year. We booked with Priceline. Due to the coronavirus the show was cancelled so we called far enough in advance to cancel the room, as we could go (out of our control) they will not refund our room. So now we're out $300. Please do not book with them, they are scammers and only take your money.

Priceline indicated they would follow the airline's policy. When trying to rebook a flight, first the representative said there were no available flights to my destination. When I corrected him as I was on their site, he then insisted that I could only use the ecredit to go to the same location and that was the airline's policy. I called the airline directly, and that was not true. Thankfully, the airline helped me directly!

Let me first start out by saying I am/was an avid Priceline user. I would spend thousands of dollars using them. They allure of “priceline VIP” pricing and “Mobile Deal” always got me to choose them. DO NOT LET THIS GLAMOUR FOOL YOU. They are crooks. The customer service is absolutely terrible, and recently I just found out that they don’t care about their customers. They are a commission based company that care only about the dollar they can make off you.

Purchased tickets and flight insurance. Coronavirus and my being at extreme high risk health issues prevented us from flying. After talking to both parties We were denied us our refund. Also Delta airlines canceled our return flight. Still denied us any refund assistance.

I was charged for a hotel room in American dollars even though the website positively showed the amount in Canadian funds. My hotel was in Canada, my credit card is Canadian and now they refuse to reimburse or even admit that they made a mistake. This is not the first time we have had trouble with Priceline. Stay far far away from this scamming company.

Made a cruise reservation on priceline.com and granted it's not until March 2021 but with everything going on we decided to cancel it and see how things go. I called priceline.com customer service to cancel and she told me there would be a $100 cancellation fee! I was furious and asked her, "Where does it say that." She said, "It is on your invoice." "So you're telling me it's on the invoice I received "after" I made the reservation!" She states yes, So how unfair is this that I didn't even know about a $100 cancellation fee until AFTER the reservation was made. Something needs to be done because I find this very deceitful!!! How do they get away with this! They took my $100 before I even hung up!!!

I made a hotel reservation in December for one night on March 19 in Brunswick Georgia ($110) along with cancellation insurance ($10). After coronavirus issues I decided not to travel and cancelled the reservation March 3. Priceline and Allegiant refused to refund any funds. I will no longer use Priceline for any reservation and strongly suggest any and all do the same.

Made a auto reservation #** with Priceline for Feb.22. Auto confirmation from Priceline was with Budget rental #**. Rental was non refundable and non-cancellable however it was cancelled by Budget and I did not use the reservation. Priceline has refused to refund the fee stating their non-cancellation policy however the car rental WAS CANCELLED BY BUDGET. I did not use the reservation as I was allowed to cancel and now Priceline will not refund any money. A commission to Priceline may be due however no Budget money was paid and I should get that refunded. I did not contract with Budget and if the cancellation was not allowed Budget should not have allowed the cancellation. Priceline has a contract with Budget and it should have the same restrictions as with the Priceline rules. I am not responsible for Priceline and Budget errors in allowing a cancellation.

BEWARE!!! I booked a car through Priceline for a trip to Orlando. Because of the Corona Virus, trip had to be cancelled. Called Priceline with plenty of time to cancel. They absolutely refused to give a refund. They would not even allow us to use for a future date. UNACCEPTABLE! HORRIBLE BUSINESS ETHICS! This us how they conduct themselves and help people out during this pandemic??? GREEDY! MONEY HUNGRY! I will NEVER EVER use Priceline again!

Unreasonable response to Covid-19 car rental cancellation. I rented two Thrifty vehicles through Priceline to pickup in Raleigh, North Carolina, Mar.21 and 28. I chose pay the full amount, $644.28 American, at booking. I knew the contract said, no refund if you cancel. My family decided it was very unsafe to travel at this time. I called to cancel the two cars and when I asked for a credit, I was told, the deal between Priceline and Thrifty did not allow for any refund/credit. I think this is very unfair, because: I can't fly because of Covid19. Priceline and Thrifty has taken my money and done nothing for it.

I had a trip planned to Kansas. Unfortunately it was canceled because of the Covid-19 pandemic. The airline (Spirit) & the hotel were gracious enough to cancel the booking. Not Priceline. Bunch of CROOKS. Will never book through them or their affiliates like "Booking.com" or "Kayak" ever again.

WORST CUSTOMER SERVICE EVER! This company is preying on it's customers because of this virus outbreak. Not only has my travel insurance magically disappeared from my trip in April, which has happened to countless number of people I have talked to, they are changing all my flights causing me to miss the events that I was flying to get to in the first place. When I talk to them about it, they say to call a number. When I call the number, they say they are only dealing with people whose flights leave within 72 hours. Well they changed my flight times to 36 hours later, which means by the time I call 72 hours before my flight, it will actually be 36 hours before my flight. I also have a car rental purchased through them for my original flight, which they also refuse to assist me with.

I made a hotel reservation a few weeks ago for this coming weekend. Earlier this week when I was informed that the Canada/USA border was closing for unnecessary travel I called Priceline to cancel our reservation & get a refund. On checking today with the hotel my reservation had not been cancelled. I called Priceline again today & they claim it is the hotel's fault - this makes no sense to me. I booked through Priceline; I cancelled through Priceline. Obviously it's a Priceline problem but I'm out the money for the hotel room! I WILL NOT BE USING PRICELINE AGAIN. There are enough other booking companies. I would give them a negative 5 star rating!

My son and I booked a hotel while he was on his Spring break. When the Corona virus broke out, I asked to cancel my trip because my son has asthma. They would not cancel it! They stated I would lose all of my money if I canceled. As a single mom, this trip was the world to my son. Customer service was awful!! Cheryl N.

I was attempting to manage my flight due to it being canceled by the airline. The airlines site referred me to work with my booking agency. I understand these are trying time, I attempted to use their process and only received an automated email. Attempted to call within the 72 hours of my flight and still was not permitted to speak with an agent, instead was informed that I cannot get a refund for my flight by a recording. My flight was canceled by the airline. Their website states that they are following the guideline per the specific airline, per my interaction I had today it is conflicting.

I recently purchased a hotel stay for an Orlando trip. I completed the reservation PER PRICELINE REQUEST over the phone. I supplied all my relevant information and asked for a copy of my itinerary and a receipt for payment. I received a link to my itinerary but the itinerary was never populated. I got an error message that the itinerary did not exist. I called customer service, on hold, and then told that unless my issue relates to a trip in the next 72 hours, they are too busy to talk to me. Obviously, this is for a past trip, not a future trip, so I can't get through the voice mail screen. I left voice mail, requesting a "receipt". I was told the itinerary would be sent to the email address affiliated with the trip. Itinerary never arrived. Called again. Repeat multiple times.

I am very unhappy with Priceline's customer service. During this uncertain time with the Corona Virus spreading throughout the world, Priceline is making it difficult for customers to refund their flight. I purchased a flight for March 18th a week before the flight for a business conference. The business goes once a year and does not use travel any other time of year. The conference was cancelled due to the COVID-19 rules of no gatherings of over 50 people 3 days after I bought my flight. I called Priceline immediately to cancel my flight and was told if my flight was not in 72 hours then I would not receive a callback and to call when it is 72 hours or less away.

I rented a car with them and when I get to Fox Rent A Car they didn't have the car I booked so I ended up canceled everything and did not get the car. But Priceline did not give me my money back. They stole my money without provide me any service. Don't ever book with them. They gonna steal your money.

Takes forever to hear back from them. This is not right.

Been calling and emailing Priceline for 3 days. They don’t return emails even though they say they will within 12 hours. They also won’t take a call unless within 72 hours of travel reservation.. It seems like they are not helping customers at all with travel plan changes based on the travel advisories and Cancellations in plans based on the Coronavirus. I will probably stop using them going forward and advise others to be aware of their poor customer service practices.

I would give them minus five stars if that were an option. Even though I paid extra so I would have the option to cancel, I was not allowed to so. With the current situation going on, Coronavirus, I called to cancel my flight and was told that it was not an option and that if I didn’t take the flight I would be out the price of the ticket. Thank you so very much Priceline for completely screwing me out of my money!!

I booked with Pricline for March 3 - March 10. Everything was fine up until I got to the Hotel, The Smell of Marijuana hits You in the face if You're entering the Hotel thru the side door, My room was right under the door and anytime upon entering or exiting the Hotel the door Slams so I asked was it anything they could do? (Front desk Clerk) She tells Me they're replacing all the doors etc. I asked someone else. They say the doors have been like that for a Year or More. Also I needed another stay for 1 night and Priceline said the Hotel was BOOKED (Which was a LIE). THE ONLY GREAT THING THAT I LIKED IS CRACKER BARREL IS NEXT DOOR.. And Alexa Priceline (Supervisor) don't know her Job but I will be calling back..

Priceline has told me that the hotel Radisson refused to cancel our reservation during our stay of 3/16-3/18! Everything in Orlando is closed until the end of May. Priceline then said, "Oh let me see if we can cancel it on our end." She came in the line and said no. I called the hotel myself and they said they spoke to Priceline and told them that I could cancel the reservation!!! They’ve been telling them that all day. This lady said the hotels website had no travel restrictions! I asked her what state she lives in and then that is when she hung up on me!!! Priceline is lying and everyone needs to know that. They are taking advantage of us during this national crisis! We have children. We don’t want to travel right now! It’s is crazy! DO NOT USE PRICELINE. Hotels will match pricing. Just go through them! Much nicer. This lady obviously is not in the US! Still fighting for my cancellation!

I booked a night at a local hotel utilizing Priceline.com to get a better deal and although I booked for 2 adults and 3 kids, when I got to the hotel it only showed 2 adults and caused a ton of issues. The hotel staff was rude and they wanted to charge me more money because of the three additional people, and they gave me a hard time about allowing the kids to eat the complimentary breakfast that they offer. This night out was initiated for relaxation and enjoying time together and because of the errors on Priceline's booking it ended up being a huge hassle and full of frustration! I will never use Priceline again!

I scheduled a reservation at one hotel and received a reservation at a different hotel. The different hotel wanted to charge me an additional $300.00. I refused and attempted to contact Priceline. The wait time to contact online chat was over an hour but was told when I did reach a person that there would be no refund for this deceptive practice. When trying to call priceline there was a wait time for a call back that exceeded 24 hours. When called back I was told that there would be no refund for services I purchased that they did not provide. I am priceline's customer not the customer of the hotel that is engaging in deceptive practices as well, in my opinion. I would not only not recommend priceline but am also contacting and researching every regulatory agency and the BBB. They should be held accountable for this.

I wish I could leave zero stars. A company that has zero flexibility with its policies during a national state of emergency in addition to nationwide shutdowns of large gatherings that are out of our control, not even for hardworking healthcare workers who are desperately needed at this time causing vacation cancellations, exhibits the lowest form of corporate greed. We were happy to book our vacation with you, looking forward to a necessary escape from our demanding jobs and lives, we didn't ask for this to happen, but drastic times call for drastic measures. Unfortunately your company doesn't see things that way, as long as your legal jargon clears you of refunds you offer zero in terms of compensation, you should be ashamed of yourself Priceline...

I am stuck in India with this carona virus environment. HF010 I called the airline, they are ready to help me with early ticket but can’t change because I got the ticket thru Priceline. I called USA phone number and their auto recording says - can’t call because my travelling is not within 72 hours. Called their Hongkong number, they redirected to USA phone number. Learned my lesson - pay extra and buy tickets directly from airlines. Sent them email, they said they will call me in 24 hours - No call. Very unprofessional..

I had booked a hotel stay in St. Louis but then tested positive for the coronavirus in Colorado. Priceline refused to refund my money. The alternative could have been me showing up to the hotel anyway and spreading the highly contagious virus all over the place (my symptoms are mild but I am positive) but Priceline doesn't care about the community. They care about money and lining their pockets. My customer service agent, Emma, was extremely RUDE. Horrible human. Emma....chat agent on the morning of 3-13-20, needs to be fired. It's bad enough I'm sick and then she is rude as could possibly be and actually disconnected the chat even though I wasn't finished. I waited 149 minutes to speak with a human. Condescending woman. Hardly decent customer service.

No human contact. Sorry cancelation policy. Waste of money buying insurance. Don't expect any return calls. I will never use or refer this company to anyone. A wasted purchase. I'm forced to take a trip during crises times. You take our money but cannot return a call. I called for 2 days with no success. Just a robot with the same message to transfer you, but no agent ever answers. You leave your number for nothing. I went from an hour wait time to 10 hours wait time for a return call.

Our son's soccer journey was canceled due to Coronavirus. The booking was for March 14th. We called the hotel to cancel but they said we had to cancel through Priceline. I dialed their automated system and canceled without being able to get a refund. We didn't wait until the last minute to cancel. It was done in the 12th... two days beforehand. At no point could I take to an operator. They truly don't care about customers. Don't make the mistake I did. Book with someone else.

I tried booking a flight on Priceline.com for a one-way non-stop from GA to TN. Priceline gave me a window between 5am & 10am flights but no other information. I was not comfortable about not having flight details but against my better judgement booked the flight anyway. Big Mistake! Once my flight details were revealed to me, I learned I had a 5am flight to Charlotte, NC then a 3 hour layover then would flight from Charlotte to TN arriving at 10am. I called customer service only to sit on hold for 45min. then be disconnected. I called the airline they said the ticket was non-refundable. Called priceline again & requested a call back, but still have not heard anything back yet. Very disappointing. Buyer beware. You get what you pay for & the service is non-existent. $160 gone! I will never use this site again.

Booked a hotel reservation and less than an hour later received a call that my mother in-law was in the hospital for the 4th time in two days. Hospital advised that they would not release her until a plan was in place to give her 24/7 coverage and not leave her alone. Contacted Priceline to advise of the situation and cancel my reservations. They refused and lied to me several times. Saying Best Western refused to cancel. I called Best Western and they obligingly cancelled my reservation. Recontacted Priceline and the still refused to refund. I even gave them the record number for the cancellation. They continued to refuse the refund and I am being stuck with a $352 dollar hotel bill that I never used due to the emergency.

Website is incredibly misleading, beware. I booked a car and wanted to change credit cards. It turns out, somehow I booked a card that was non-refundable and couldn't change credit card. I thought it would be no problem because I also got the extra coverage that offers "Free Cancellation Until Pick Up". However, apparently this does not allow you to cancel the reservation, despite it not being clear anywhere on the website that this is the case. On the phone their customer service told me this was obvious because there was a "check mark" next to the statement "Free Cancellation Until Pick Up" which is a seemingly ridiculous response. Anyways, Priceline customer service didn't care, didn't offer anything to help (I just wanted to change my credit card). Will NEVER use Priceline again, and I suggest you avoid.

First, Priceline showed NextCar Rental as being onsite at the Miami Intl airport. They were not. NextCar said that upon returning the car, we would be dropped off at the departures entrance. We were not. They tried to get us to pay $25 per day for a transponder to navigate toll roads. We refused the transponder. They offered us insurance (at exorbitant rates). We declined, as we had our own insurance. We were obliged to provide proof of insurance. We did.

I would NOT recommend making Hertz car rental through Priceline. My event was cancelled due to Coronavirus, and I simply need to cancel my reservation. Calling Hertz directly (which is what Priceline instructs you to do), they refuse to take any cancellations on reservations made through Priceline. They gave *direct* help lines to Priceline. The first was just an AD for a cruise, which hung up on me when I answered NO. The second and third numbers use an automated system to recognize your phone number, match your reservation, and automatically connect you to: HERTZ!

Dealing with Priceline was horrible and very stressful. There was virtually no way to contact a live person. I had a car reserved to pick up when I arrived from the USA at Cancun Mexico. Not only was there no car, none of the rental car people had ever heard of the company printed on my confirmation. I was stranded. The end result was that I had to rent a car at the airport, resulting in 1: paying an extra $78 for insurance over what Priceline had quoted me and 2: wasting an hour and a half getting a new rental car. This resulted in my having to drive in the dark (which I don't even do in my hometown,much less a foreign country with poor street signs and poorer lighting. It was a horrible experience - I wish I had read all the negative reviews before booking with Priceline. I'm still waiting on the refund for the non-existent car.

WORST customer service I have ever encountered. Not only do you have to wait on hold up to 30 minutes but they won't provide you with a detailed receipt so that you can be reimbursed for business travel. Their receipt will only show total nights and fees but in order to be reimbursed by your business you need to show an itemized list of daily rates and fees. They claim they do not have this capability. I write invoices for work all the time. It is not difficult. My hotel said if Priceline called them up with the rate they charged me they would be happy to provide me with a receipt that reflected that rate but they refuse to do that as well. So now I am out big $$$ and they don't care. I will be giving poor reviews everywhere I can find.

My husband and I booked a hotel through Priceline. We got to the hotel and Priceline didn't send our payment to the hotel but took it out of our bank account. We had to pay the hotel directly and had to argue with Priceline to get a refund. Also, booking through Priceline was higher than what the hotel actually charged us.

I purchased s rental through them during March 2020. Over the phone, the representative told me that liability comes with the car. When I get to the rental company. They told me liability does not come with the car and it's something I have to purchase. I sat at the rental company for 3 hrs with a 1 yrs old and a 3 yrs old waiting for a response from Priceline. No response to the solution. They were supposed to call me within the hour because it was marked as an Urgent response. I never received it.

Booked flight through Priceline a few weeks back. Unfortunately I got a fever and cold two days prior to the trip. In the wake of Corona virus threat, I tried to reschedule or get a voucher for rescheduling. I was not asking for money back. The customer service is the worst! The rep said that their policy does not allow it. First of all she falsely encouraged me to call the airline directly saying that they would be able to help me. Consumers please note that unless you book directly with the airline, they do nothing. Lesson learnt. Furthermore, when I said that I did not want to board the flight in a sick state, she said that if I showed up sick I would be quarantined for fourteen days! Appalling! Of course I know the protocol. So no help whatsoever, no resolution, and no problem telling me that I would be quarantined. Do not waste time and money, book directly with the airline.

I have had a terrible time with Priceline over the years using their service. Their customer service is never helpful, and completely inflexible to an individual's travel plans. STAY AWAY FROM THIS COMPANY! They also price gouge you if you are a few minutes late on a reservation! That is not way to run a company and not expect a terrible review. Look at their star rating people.... Thousands of unsatisfied people do not lie. I wish I could give ZERO stars, but that is not an option.

DON’T BOOK with Priceline!!! They put money before human lives and safety!! We booked two nights via Priceline. As the daily Coronavirus cases jumped from 33 to 44 today per NBC New York today, we decided to cancel the reservation. We contacted Priceline after long wait and was told to contact the hotel to cancel directly. After numerous calls with no one answering, I finally reached a lady named Jennifer. She told me to contact Priceline because the hotel didn’t charge our credit card. For next 4-5 hours, I was like a ping pong ball being kicked back and forth between Priceline and the hotel. I was asked me to send them the meeting cancellation proof, which I did. However, the Priceline and the hotel staff lied repeatedly that I didn’t send them the proof. I offered to send the email directly to Priceline. They refused to accept it.

This is by far the worst site in existence, in 5 days if my order is not fix i will be filing for fraud. Their site quoted me a set price for a car, hotel, and air fair. After the check out I revived an email stating I do not have the car. They will not offer me a refund, instead they tell me they can't even add a car for an additional price that I have to do a different order that will cost me over 200$. This is insane and this is why I bank with Chase. As I recorded the entire phone call and took photo evidence of what I saw on my screen to show my partner before booking, my fraud case should go through. Thank you chase, and screw off Priceline. DO NOT BOOK. THEY SHOULD BE SHUT DOWN.

After much searching, I booked a hotel in Atlanta. Looking for one that did not say anything about having to pay for parking like many of the others stated. We get to the hotel at after 7 in the evening only to be told that parking was $32 a day. (There 3 days) The hotel blamed Priceline. I filed a complaint through their chat. Right after this, I made a different reservation and then found out I have a work meeting to be at during the same timeframe. I called asking to cancel or just move reservation. I was told by the rep and then her “supervisor” that per their policy, there was nothing they could do. There is no way that absolutely nothing can be done to help a customer. They just won’t help. I filed email complaints with several corporate people only to be told they weren’t going to do anything either. They don’t give a ** about their customers. They are only about the money. I at least expect dinner & drinks before I get screwed!

I booked a hotel reservation at Disney World through Priceline. I needed to add 1 person to my reservation to make a total of 2 people. I talked to 5 (FIVE!) people at Priceline including Beth, Ashley, and Stefie to make this happen, including a supervisor (Andrea). The first Priceline rep told me that he talked to Disney directly and said it was impossible to add another guest and that I had to book another hotel room for that guest. I spoke to Disney myself who said that this was common procedure and happens all the time and that it was 100% possible to add a guest. Disney explained that since I booked through Priceline, it was Priceline that had to authorize this. I then spoke to several more Priceline customer service reps over the course of several hours who all said that this was impossible, it was my fault, and overall gave me a huge attitude about the situation.

I made a simple mistake between AM and PM, I called next day and was told they could only change after charging me $40 to cancel and then redo the reservation. This was ridiculous! No customer service at all, they just want your money. I cancelled and went with another company altogether. Never trust this place, may be cheap but if there is any problems it all comes with fees. Shame on them for not helping with a simple click on their computer.

This was a terrible experience. I was told I would receive a hotel with an 8+ rating but when I checked their rating it was only 7.7 and the reviews were terrible. The reviews were deceptive as well, the written comments did not match the ratings given. There were multiple 10 ratings that contained comments such as sheets were not changed from last guest and toothpaste from last guest was still on the sink. I called multiple times within minutes of reviewing the booking and the reviews and I was told there was nothing they can do. I was told to go and it should be fine, if it is not fine I should address it with the hotel. I didn’t even ask for a refund. I just asked them to change the reservation to a true 8+ rated hotel as advertised.

I booked a hotel reservation through express deals. Their policy states it is non refundable. I purchased trip insurance for $24. I ran into unforeseen problems and reached out to Priceline, the hotel, and the trip insurance company. Priceline and hotel say under no circumstance can they cancel... I find that extremely hard to believe. The insurance company is impossible to contact. Shop elsewhere. When Priceline was the only game in town they had good customer service. There are far better options out there these days. Learn from me and use another booking agency, and DO NOT waste your money on trip insurance.

Priceline offers a car rental agreement where you find out after the fact which car rental company they have assigned you to. In this case they assigned me to a company that did not open until 15 minutes before my flight took off. No amount of reasoning could budge them from their "no refund," "no modifications" position in spite of the fact that Priceline had unilaterally selected the rental company.

If zero stars were an option that is what I would rate, they make you rate at least one star, but they do not deserve it! On 3/3/2020 I purchased a flight with Priceline, the site stated with my purchase I had free carry on baggage and free seat selection included. When I received my email itinerary the seat was assigned and I had no option to change unless I paid an additional fee. I attempted to speak to a representative via chat on their site and was given zero assistance. I then called the number. The person "Mary" who answered my chat and spent 1.5 hours on hold. When a representative finally answered, I was told I had already chosen my seats and I could not change, I explained numerous times I DID NOT choose the seats. They were assigned when I received the email and I could not change them.

Priceline is the worst company I have dealt with in recent memory, perhaps ever. I booked a room for my wife at the beginning of March, at the end of January and received immediate confirmation that I had a room. Two weeks prior to the trip my wife called the hotel to ask for two beds as she is going with a friend. The hotel had zero record of us. We call Priceline, they verify with the hotel that there is zero record of us and they promise to resolve the issue in 4-7 business days. On Saturday I get an e-mail to confirm that they have gotten us a reservation with a new confirmation number. I call the hotel to confirm this reservation number and the hotel has that reservation, but it's for a different person, on a different day.

Had a confirmed trip to Vegas on 01/21/2020 for nights 02/21/2020-02/23/2020 at the Sahara Hotel and Casino through Priceline's Price Breakers deals. Priceline send me confirmation itinerary on 02/18/2020. I drive 4 hours from home to Vegas and check in at 11:30pm at the Sahara. Sahara reservations desk said that my reservation was CANCELLED. It was cancelled by a third party (Priceline/Get a Room). Called Priceline and they also had no idea that it was cancelled until they called their "partner" which is Get a Room. Get A Room cancelled my reservation on 02/11/2020 AND NEVER NOTIFIED ME.

Stay away from renting a car through Priceline. I booked car rental few month in advanced for a trip to Costa Rica. What seemed to be a sweet deal turned out to be a horror that ended up with not having a car despite a booking confirmation, and payment of liability insurance done in advanced. At the airport in San Jose, Costa Rica we found out that car rented through priceline is not available, even with confirmation of the booking. Priceline rejected any responsibility for the booking, and all they had to say is "we are sorry" - not enough when you are stuck in foreign country with a plan of the road trip and you have no car. Any Priceline agent we tried to speak to was useless, no solution on hand. Why do they act as agents and sell products they cant deliver? Not sure how this not considered illegal and punishable by law. Priceline SUCKS.

Don’t use a 3rd party! I had a horrible experience with Priceline.com. I was booking a hotel and when I received the confirmation, I saw it was for the wrong day. I immediately called Priceline who informed me that it was up to the hotel to change the date. They said the hotel refused to. I called the hotel directly and they said changes were not an issue but Priceline had to contact them. Priceline blames the hotel and the hotel blamed Priceline but no one could or would correct the error so now I’m out $200 for a room on a date that I will not be there. I will never use them again.

While at the Priceline website I tried to book airfare and clicked the option for the $100 discount if I opted for a credit card. Upon continuing the site it said it could not give an immediate approval. Then going on the booking site, it said the $450 fare offered was not available and it would cost $950. I terminated the session and did not complete any transaction. The Credit card company is Barclays and I requested the application for credit card be immediately terminated and any charges by Priceline are not authorized.

I reserved a hotel through Priceline and after couple hours I discovered I made mistake. I called them saying that I would like to change my booking because I made a mistake, they said, "Sorry we can't help you." I ended up making two booking and paying for an extra hotel that I did not use. They are really bad. Don't trust this company. They will not help you when you need help.

If I could give 0 stars I would. I have used Priceline many times and always same day. I had a horrible experience today. Even though I had confirmation number the hotel did not have me in the system. I booked 2 hours in advance. When I called Priceline it was in can take up to 24 hours for reservations to get to where it is suppose to go. My ? Then why offer this service was meet with silence. I was offered a 5% coupon code only good for Express deals and had to be used in 2 weeks. I laughed and said I get 10% codes all the time sent to me. Very poor customer service and now they have lost a customer.

It's been a continual merry-go-round trying to get a refund for a room booked by mistake. The hotel manager as well as Priceline customer service have been sooo very polite and stick to the empathetic script without wavering, but offer zero help. Very frustrating.

NEVER EVER USE PRICELINE TO BOOK ANY TRAVEL!!!! They changed the hotel I booked and would not change it back or refund my money. The hotel I chose was 10 minutes from the area I am visiting and now I will be staying over 10 miles away and I am being forced to use transportation to get to my locations. They were rude in handling my response to change it to the hotel I chose and I made the request within 5 minutes of booking it. This is a crap site and I warn everyone they will take your money and then say they cannot help you make changes. This booking cost me $1000 and it is nowhere close to where I need to be. NEVER USE THIS SITE FOR ANYTHING!!!!

I liked Priceline, They said that I am the VIP customer and I believe what they are saying. However, when I found a better price from Hoteltonight.com, they do not guarantee the lowest price. The reason why they can not refund because Hoteltonight.com allows one room per booking. Therefore, the conditions are different from what I booked with Priceline. If I book a room two times through Hoteltonight.com, If I had booked a room two times with Priceline. I think that logic is the same. Do you think that Priceline can say guarantee the lowest price?

I found a "Pricebreaker" deal on Priceline.com. I thought the deal was great. It gave me a flat rate and after I paid, it would tell me which of the three hotel I would be staying at. I proceeded to put in my card (debt) information, and submit my payment. When I submitted, I received a page saying that the "deal was no longer available". Which at first I was a bit irritated, but I figured I would just go look for another deal. Anyways, I tried to book another hotel and my card declined saying "insufficient funds". Well turns out my account was charged for the Pricebreaker that was no longer available. I did not receive a booking confirmation email, nor did the trip show up under "my trips". After reaching out to customer service I will be refunded within 5-7 days. Which is still extremely inconvenient, as I will not be able to book a hotel until my card is refunded... which my options were already slim to start with. I will not be booking through priceline again.

Booked a trip and my husband got very ill. Called Priceline to find out how to file an insurance claim. Phone rep asked me why and I told him. He said he was sorry my husband was sick but he could help me and cancel my hotel and flight, Great! Asked if there was anything I needed to do and was told no that I would still be charged for the insurance and tax. I assumed this was all taking care of until I get a friendly reminder from Affirm that my first payment on our trip was due in a week. Was planning to pay whole thing off because it shouldn’t be much since the trip was cancelled.

Booked airfare and travel insurance through Priceline. Forced to change plans, discovered I need personalized coverage vs the package provided. Ok no problem. Called airline to deal with the issue. No can do, Priceline does not allow it. Ok fine. Call Priceline, can only change the date or lose the money. Paid an extra $360 on a $560 flight just to do this. Guess what? Priceline failed to pay the airline! I end up standing at the check-in on the phone hoping the technician can figure it out. Half an hour later and the airline just takes care of it and Priceline gets to keep the extra! They suggest I stay on the phone to get a refund but, alas, because the airline sucked it up the Priceline technician ends up too confused to understand 'cause (from his screen) ** magic.

I was shopping for car rental deal online when I came a cross a good rate from priceline.com. For 2 weeks van rental, I was quoted $1092.24. When I arrived at Thrifty at Midway airport on Dec 21st, the person at the counter did not honor the rate I showed him from Priceline and he wrote the contract for $1368.62. Since I was with a family and got luggage, I had to take it hoping I can talk to customer service at priceline to resolve the dispute.

We contacted Priceline for a rental car in Honolulu on our vacation. They sent us to this rental place called Economy and when we got there their information was different than my receipt that I had, and showed some discrepancies as far as return time. I set it for 9 pm as our flight left at 10 pm. I would drop it off by 8 pm was my intent.

I made reservations through Priceline phone number off their own website (but company who picks up the phone is a middle man called Getaroom.com). The only request I made was that the a hotel HAD to be Hilton affiliated. I checked in and noticed many issues not typical for Hilton affiliated hotels like down wifi which I needed in order to work. I go back to the front desk and ask, "Is this a hotel Hilton affiliated?" They told me that they were not. I then called Priceline back on same number I used to make the reservation and I received the run around from someone that was telling me I could be reimbursed, but I had to first go to the local 7eleven to purchase a gift card in which they would then reimburse me through the card. Basically this was an obvious scam.

My reservation was cancelled with my airline due to a missed flight. On my reservation, it specifically said to call Priceline with any questions or issues. I did, and they informed me that they would do nothing to help me reschedule or resolve my reservation, and that I needed to contact the airline myself and file any complaint with them. When I provided Priceline with written proof from the airline that they would approve a refund, given that the booking agency filed the request (aka Priceline), they did nothing, kept me on hold for half an hour, and then sent me a vague email saying once again that I needed to go talk to the airline.

I booked a flight on Priceline, and I read their price match policy beforehand. They failed to refund me and refused to follow their own policy. Customer service manager was also very rude and still will not let me escalate my claim. Horrible experience and I will never book through them again!

On January 19 2020, my friend and I booked a combo package to Jamaica for 4 days through Priceline. At the Riu Palace Hotel. We booked a double bed. When we get there the manager tells us we only booked a single bed. Why would we do that? Even after showing him the confirmation from Priceline he refused to acknowledge this. We then called Priceline (from Jamiaca) and tell them the situation. They tell us that if we want to cancel the hotel part, we would have to pay $800.

I was researching flights when I received a pop-up that my flights were confirmed. I was only researching with no intention to book at that time. I tried using Priceline's virtual chat and received no help from Zenaida - who may or may not have been real. Before and after the virtual chat, I tried every customer service number I could find. During multiple calls, I kept repeating "agent" and "representative" and "customer service". I repeatedly received "Sorry, Please repeat." I wanted to make sure if the flights were booked that I could cancel them in their 24 hour time frame which expires tomorrow. I will never use Priceline again to search and I will definitely not use Priceline to book. There are too many other options to suffer through this frustration again.

Priceline hang up on me many times. Then to top it off they put in their notes that I was told to buy a new ticket. United fixed my ticket. No hassle. It DELTA said Priceline could help. But they were rude and hang up on me more than once. Then find out they lied on paper. Blamed me a customer. Beware shared with others. They had same promblem. I ended up having to buy new ticket to get home.

We booked a hotel with Priceline in Fort Lauderdale at America's best for $180. The room was terrible. We called Priceline and they basically told us, "Oh well we seen on the reviews of the same hotel that they got the room for $80". I will never go through Priceline again. They were rude and terrible. They don't look at their site apparently. Don't ever go to that hotel and I just went on there to write a review and Priceline charging $200. The room is unlivable. It is ridiculous. I will never use them again. It has bad odor. The cable is actually duct taped into the wall. There's two towels for two people one washcloth. You have to ask for shampoo. Crack sealing smells like paint. It's ridiculous and all the way up the stairs and when you go in to check check-in all you smell is **.

Our car broke down on our way to a hotel reservation made through Priceline. We were told by the dealership that the part would not be in until the next day. We asked Priceline if we could change the reservation to the following night. Priceline, although sympathizing with our plight, would not grant us the request. We even called the hotel to see if they would help us out, but they said it had to be Priceline’s decision. Needless to say, we lost our prepaid reservation. This is not the first time we have been duped by them, so my advice to anyone would be to use this website at your own risk.

I booked a hotel room with Priceline. Deal for $84. I would get one of three hotels named. The hotel was nice, nothing extra special. After continuing on my travels, I checked my Visa account. There was an unaccounted for $34+ charge. I called to find out what this was. It was handled very quickly and an email sent with explanation, however I was aghast that Priceline and the hotel - not sure where the charge came from - was almost 50% of the hotel room! I will never use Priceline again. This was my first time using them but I have used other companies and never had this exorbitant fee charged before!

Priceline offers an express deal that is more like a game of Russian roulette. So my wife and I tried it out not knowing about the hotels beforehand. We trusted that Priceline vetted its hotels when you are entering the parameters of what you're looking for and include that you have 3 small children under the age of 5. Anyway we stated that we’d like a 3 star hotel in Phoenix to crash for the evening and the hotel Priceline selected after we committed to purchasing the deal was the Ramada south Tempe. At first glance I was satisfied however once I looked at the reviews and nearby businesses I wondered what I subjected my family to. The Ramada parking lot is shared by a strip club and a ** dispensary and located right next to the freeway.

September 2019 bought Priceline tickets for 3 family members, express deal with Delta Airlines Carry-on and seat selection included. After purchasing tickets, I requested assistance with Priceline on how to select my seats. Priceline refer that I contact Delta, Delta would not honor seat selections, Priceline said go ahead purchase seats which cost 25 dollars per person, per flights until final designation and said they would repay me for the purchase, Priceline asked that I send them the receipts in pdf form and call to ensure they got the e-mail.