Priceline Reviews

I booked a express deal 6-8-17 for Corpus Christy Texas. It said above the express deal, Corpus Christy bayfront. I clicked on the express deal for a 2 star hotel, and they gave me Econo Lodge which is not a 2 star hotel, and not bayfront. This is misleading customers! Priceline refused to fix it. I have contacted my credit card.

Be careful booking through this website. I recently booked the Clarion Hotel in Orlando on Hawaiian Court, was advertising free breakfast. After I booked the room and printed out my receipt, I read there's a 6.99 fee. I called Priceline within minutes of booking. I tried to cancel my reservations because of the mis-advertisement. Both the Clarion and Priceline are basically saying they do not see where it say free breakfast at.

The government needs to look into this. If you enter into their package deals, and then back out of that part of the system, and select specific flights it defaults back to picking what flights it wants to give you. I called Priceline IMMEDIATELY after this happened and they charged me $15 to cancel the flight which their computer picked after I had selected the specific flights I wanted. Furthermore, they make sure to collect your money BEFORE they show you the flight. It is a DELIBERATE THEFT, since they are aware of the problem. I fly 5-10 times a year on average and will never give Priceline my business again.

On 6/2/17 I booked an express deal through Priceline for a two night stay in Key West, Florida. The total was $346.xx and the organization purports to offer a 100% guarantee for the regular site and a 200% guarantee for the express deals, meaning they claim they will refund you 200% of the difference if you locate a lower price. The caveat is that you need to contact their organization prior to midnight on the day before your stay is to occur. I contacted the organization via chat at about 11:15 pm on 6/6/17 after finding a lower total price on the hotel's site (24northhotel.com). Originally I spoke with Meg and she claimed that the price she observed on the hotel's site was the exact price that I had paid via Priceline. I went through the process at least five times and got the same price each time ($299.xx). I suggested that Meg telephone the hotel since she was the one experiencing difficulty and needed to verify the rate. She did not do so.

Over the years, I have booked many hotels through Priceline in US, Canada, and Europe, and I was satisfied with their service, and recommended Priceline to everyone! I will not recommend Priceline anymore by any means, because of the experience I had with their customer service. In my recent trip, I booked two hotels using Priceline: one night in Kamloops in my way driving from Calgary to Vancouver, and four nights in Vancouver. My wife and I reached to Kamloops right after midnight, and we were provided with the last available room in that hotel. Although we had booked a nonsmoking room the available room was a smoking one, with a terrible smell of smoke. We clearly could not stay at that room and the hotel did not have any other option and offered us a refund!

Booked an international ticket from US to the Philippines. One leg of my flight was canceled by Philippines Airlines. It took over three weeks to get a new leg booked and over eight hours of calls with customer service (mainly waiting on hold) to get the flight fixed. I originally booked my flights with three and four hour layovers paid extra to keep my trip short. When one of my two legs on my return flight was canceled I received a call that my reservation had been changed from Priceline. I called back within 24 hours and spoke with a Priceline agent. They searched for an alternative flight and told me they would be putting in a request to book it via Philippine Airlines. The call took 42 minutes. They stated it could take up to 7 business days to get a response from the airline.

I was looking for Hotels in Boca Raton, Florida and the system displayed hotels in Delray Beach. I made a reservation and then noticed it is far from the place I wanted to stay. So just a few hours later I called to change it or get a refund but they refused. They didn't help at all.

I use Priceline for most of my travels and today was the first time I've ran into an issue and had to deal with the painful process of customer service. Express deals had an option for 3.5 rated hotels in both Carmel and Keystone so I selected the one for Keystone. Long story short they booked me a room in Carmel which is 30 plus minutes from where I'm going. After spending an hour on the phone explaining I selected Keystone and not Carmel they come back and stated I'm stuck with the hotel in Carmel. If they have an option for an area which states in the agreement then Priceline should be liable for cancellation and should book hotel in correct area. I believe the agent's hands are tied with limited options to fix issue, so Priceline needs to accept that they made a mistake and book in correct area. I will update outcome as this has been escalated!

I reserved a hotel reservation months in advance through Priceline thinking they featured best prices. I was required to pay at the time the reservation was made only to be charged again at the motel. Upon inquiry at the hotel, I was told I had not paid. However I rechecked my charges from months early and realized I had indeed been charged twice and the Priceline charge was $15 more per night than the hotel. I am now awaiting a refund from the hotel. When I asked the Priceline representative about the difference in rates and if an adjustment would be made in their charge, I was told that was the cost of a third party. Who knew? BEWARE!

Navigating a complex aggregate (hotwire) website I booked a rental car through what I thought was Hertz but apparently was Priceline. The next day I get two confirmations, one for the car I booked and the other for a convertible (at 4x the price) from a completely different agency (Budget). The time and place for both reservations were the same. Having received the receipt for the car I did reserve I can only assume the communications between the systems did something unplanned or something untoward. The charge on the car I did not order went through immediately. The car I did reserve is not being charged until I pick up the car. Neither Budget (the renting company) nor Priceline would do anything. Priceline just said it was non-changeable and non-refundable and I agreed to it. This seems like fraud, using my information to make a purchase I did not authorize. I am taking the matter to my credit card company.

Wish I could have given no stars! I have never been so appalled at the worst customer service experience ever. Background: my wife, military veteran, is on hospice after years of battling cancer. She is trying to spend as much time with her husband as possible. So while on a business trip I checked out Priceline looking to book a room (specifically one with ADA compliance). I found one, and booked with them for a night at Quality Inn. So when you read deeper into the fine print you find that any special room request must be made with the hotel. Okay, so I call Quality Inn and was transferred to their main reservation number. The person I spoke to said they did not have any ADA compliant rooms left, but that they could reserve me a King room on the first floor so she would not have to climb stairs. I said that will be okay.

I booked a hotel and 10 days later the hotel was $100 cheaper. I chatted with a rep who told me there wasn't anything he could do about adjusting my rate. I called and spoke with a rep and a senior rep who both told me because that it has been more than 24 hrs. They would not adjust my rate. Of course the rate doesn't change within 24 hrs. It's days later and Priceline does not care for their customers. I will never use them again.

IF I could give them 0 stars I would! Worst experience of my life. I am so PISSED off with this company. Booked a flight to PR for a wedding, found out I was pregnant and couldn't travel due to doctor advisement because of Zika virus. Called to request a refund because of this unusual circumstances and they referred me to the airline. Airline could not issue me a refund or credit because ticket was purchased by Priceline as a "bulk price ticket" and only Priceline could give me credit. After multiple calls, transferred every few mins and being placed on hold for way too long, nothing!! AIRLINES SHOULD NOT WORK WITH THIS COMPANY. DO NOT PURCHASE ANYTHING FROM PRICELINE. NOT WORTH IT!

Booked a hotel through priceline.com for 5/27 - 5/29/2017 - which was Memorial Day weekend supposedly at the Hampton Inn, Biloxi, MS. After driving for 7 hours we arrived at the hotel, just to be told that we did not have a reservation there and that we needed to call Priceline about the issue. I then proceeded to call Priceline and it was just a waste of time. After reaching an agent, I was then put on hold for 1 hour and 15 minutes, while they tried to resolve the issue. So while they have me on hold, they are calling the hotel (mind you I am standing by the front desk during this time listening to the agent speak with the different reps that are calling them about my reservation) asking them over and over again did they have a room and being told no. I finally asked the front desk agent to hand me the phone and when I get on the phone, I was told I had to speak with Priceline and not them.

Be cautious when booking through Priceline for a cruise. We have had nothing but bad attitude from the person handling our cruise, and we are a party of 6! Our dinner reservation was placed for 4, but my husband and I were not put on the same table. I hope that they can accommodate us. I hope that we can enjoy our meals together eventually. We paid full price for our cruises, and were not treated well, especially after they were paid off in full. When I wanted more information, the person assisting me said "Oh my God!" when I did not understand the fine print and wanted her to explain. I have put in a call to her manager, and will not use Priceline again.

Today I bought an airline ticket with priceline.com. The website states that if you apply and use their priceline.com credit card you will get $50 off the ticket. It even shows them taking the $50 off the price. I did apply and got the credit card. However, was not able to use the credit card to purchase that ticket as it said that flight was no longer available. However, when I did the same process again and paid with my other credit card magically the trip was available. So I called priceline.com and talked to 3 different people to just get the total run around. They even had me call the credit card company like it was somehow their fault that their website purposely has you apply and get a card that they have no intention of giving you the discount on. They refused to honor the website discount. I will never do business with this shady unprofessional company again. This is a perfect case of false advertisement!

I booked a flight for Sacramento to Milwaukee Wisconsin. As I was choosing the times, I read them out loud to my wife. We chose a 6:05 am flight out of Sac, with a connection in Chicago, getting us to Milwaukee at almost 5 pm. -easy peasy right? Then the flight back would get us back by 4:30 pm on the Wednesday before we went back to work. Paid just over a grand and that was that. I got a confirmation email which I foolishly didn't read til about 2 days later.

When making a car reservation on rental cars.com (a subsidiary of Priceline). First I was told the price was not available, so I chose another car. Look at my email and lo and behold two reservations - first one went through. Cancelled one of the reservations and received confirmation email. Both reservations deducted from checking account. Called Priceline who was unable to find reservation sent me to Rentalcars.com unable to find reservation and sent me to Priceline. This is the second time in one year this has happened. Have to stop payment and will never use either company again.

The week of my vacation I received an email from Agoda (which is Priceline's third party co) to inform my reservations have been cancelled due to an internal problem with the hotel. They suggested another nearby hotel and would make all the arrangements if I agreed. I was not happy with the recommended hotel as it did not suit my needs or my taste. After multiple emails throughout the days following I suggested another hotel located on the Agoda website. Agoda informed me that they could not transfer my reservations to the hotel that I chose and suggested a full refund plus one extra night fee for my inconvenience, so I excepted and book my new hotel room.

I used the service on Priceline to get the best price using the "Name my price service." I am a very once in a while traveler and this trip was to see my just born great grandson. While I was filling out the information I had to leave my laptop for a few minutes to tend to my laundry and while I was away from my laptop my granddaughter (Who is a minor) completed my booking without my authorization. My bid for the hotel turned out to be only $5 less than their normal charge. I looked at the reviews of the hotel that was selected for me and the reviews were not up to my standard.

I have never written a bad review. Always want to give a company the benefit of the doubt. I had prepaid my car rental through Priceline Name Your Own Price and this was the worst experience I've ever had with a car rental company. Arrived at Phoenix Sky Harbor on April 26th at 7:30 PM to pick up my car rental. Waited over 30 minutes in line and was treated with little respect by the annoyed and I assumed overworked customer service representative behind the counter. He asked if I wanted to add any additional services which I declined. He informed me my card would be charged of $200.00 as a deposit for the rental. No problem, as I know this is customary. The vehicle was clean, had a full tank of gas and appeared to be in fine condition. Exiting the rental company was easy.

I reserved a room on a phone number I believed to be my hotel from their website. Nope, as I found out when I saw the charge on my credit card, I had been diverted to Priceline. I was told my hotel of choice was not available and then offered a reservation at a different hotel. Upon reading reviews of the new hotel, I immediately cancelled the second reservation. Then I got my actual hotel of choice, La Quinta, on the line, and they had plenty of rooms. The worst part? I got charged the full reservation price for room #2, America's Choice, and have to wait for a refund. I have seen others try to use discount reservation lines, and end up charged for non existent rooms, so I try to avoid these sites like the plague, but obviously, you have to be very careful. I was once traveling with 2 ladies who ended up without rooms in Guatemala, having paid for rooms in 2 different hotels, so be warned.

I bought two flights to Hawaii 10 months ahead. 3 months later PRICELINE changed my flight to an entirely different day arrival with 25 hour layover (from 1 hour previously). I have hotels, other flights, tourist activities, all arranged around the day of original flight. PRICELINE gave no recourse other than to cancel the flight altogether. Now I have to repurchase flight, change hotel, other flight fees, will cost me hundreds thanks to PRICELINE. First time using PRICELINE, LAST TIME USING PRICELINE. NEVER AGAIN! I have traveled for years with EXPEDIA AND NO PROBLEMS. CHOOSE EXPEDIA!!! PRICELINE STINKS!!!

For my Vegas vacations, Priceline schedule the flight through Spirit airlines. 48 hours prior to departure Spirit cancelled the flight. They would not pick up the phone. I contacted Priceline asking for help to schedule the flight with another airline. The representative was very rude and said Priceline had nothing to do with the problem and could not help. I had to schedule and pay for another flight on my own. I will have to deal with Spirit for refund later. One freebie offered by Priceline was breakfast. Mandalay Bay hotel had no knowledge of that offer. It was a Priceline scam. I will NEVER use Priceline EVER.

I booked a reservation for an Omni Hotel Resort; price was fine. However, there was an issue with the credit card charged and this started a whole Customer Service nightmare... I wanted to switch payment to a different account. I was told I could not... It had not even been booked as is still in pending. I could not cancel and rebook to correct card. I could get NO ONE at any level in the company to help me. Further, I was told be a series of Managers in a Call Center reading from a script that NO ONE in that facility would be able to give me help, a different answer, or make a decision of management level.

I was originally on Kayak. I made a request for a particular sized car to rent and requested I rent from Enterprise. It took me to Priceline and gave me a price for various sized cars. I selected the car size I originally asked for, entered the information and obtained my confirmation in my email. The confirmation was a car rental through Hertz and even the times I requested were different. In trying to have all that corrected through Priceline I was told that I agreed to it and paid for it so no changes are allowed to be made. Part of me blames myself for not reading all the intimate details but I feel very deceived in knowing what I asked for, being switched to a site I thought was going to give me what I asked for.

The last charge I had on my Priceline visa card was posted January 30, 2017. My card was not presented for any charges after that but I have had 6 debit card charges in each of Feb., March, and April totalling over 500.00 dollars. I've tried to talk with priceline and have zero help. They told me to call Barclay claims. They told me the number I have for priceline is not a valid number. I called the number indeed it is priceline's customer service number. I ask for their number. It is a ripoff number. I ask how are we going to resolve this issue and they hung up on me. That's how you treat a customer. I will continue until I get this resolved. My bank told me to call priceline and ask them what happened to the money. All I have gotten is the runaround and to call this number and that number. I will not deal with priceline ever again!!!

I've used priceline.com for years and throughout the last year for hotels for a new job location. I just bought a new trip for a hotel for a week, which is actually an extended week at the hotel I am currently staying in. The manager informed me that on this last reservation priceline.com provided the hotel with all of my credit card information. He said they had never done that before (because I prepay all costs), so they should not have my credit card information. I was immediately alarmed about the security of my financial information being shared now when it wasn't before. I wrote priceline.com and they admitted providing the information now in a new agreement (that they sprung on me in the checkout without clear warning of the new requirement). This is entirely unacceptable.

I entered a "Name Your Own Price" bid into Priceline for a hotel and overbid due to changing stars and mistakenly leaving the same price. Right after the bid was accepted, I used Google to see that Hotels.com had the same hotel for 25% less. After spending over an hour on chat and telephone, as well as sending screen shots of the booking that was cheaper, they refused to lower the price and they also refused to cancel the reservation. I canceled the reservation directly with the hotel and booked through Hotels.com, but the Priceline charge still came on my credit card.

I had horrible customer service today when I called to change my flight. It was involuntary change, and the agents I spoke to made me buy a new ticket and pay the full price. My flight time was changed by the airplane company and Priceline could not change my flight without charging me. When I refused to pay for the change, Priceline would not change my ticket.

I booked a hotel reservation at Cleveland. And I would like to change some reservation date and I contacted the Customer care for 3 days. No one able to resolve this issue. And when I asked for refund, simply transferring to other department and I have never seen such a poor customer care. Really annoying. I won't recommend anyone to book hotels or any travel reservation through Priceline.com.

Beware of Priceline listings before you agree to purchase. Today, I agreed to a hotel room with a listing of "Free Internet." But after I purchased, the confirmation said "Free Internet" (in public areas). I don't know about you, but that is clearly deceptive. Look elsewhere for inexpensive hotel rooms.

Just needed to do a simple add of a loyalty number to a reservation. Received a no adds, no changes, no updates, no refunds, or exchanges. Oh and btw no loyalty, no discounts, no nada. Well what do you actually do? This is travel, things change. All the time what a waste of a company.

I made reservation in Four Points Hotel in Raleigh NC--date of reservation was April/24/17--to have 4 night on May/10-14/17. My confirmation no. is **. Went to the hotel today to check in after 5 hours of driving at 5:15 pm. I have been told that the Four points hotel had canceled all the reservation including my dates because of changing the opening date by the management. Also inform me that the hotel management had informed Priceline about the cancellation to contact the customers but I have not been contacted or informed by Priceline. I was in very difficult situation as I paid more than $350 for 4 night and don't have room to stay now after been informed by the cancellation and Priceline did not inform me or giving me my money back!!!

I'm sending this email to inform you that the company is falsely advertising rewards through Barclaycard Visa, because their website does not accept Their own rewards card. You only get three customer call center overseas, through chat and email. There is no supervisor or manager or a corporate officer that will take care of this. I spoke with 25 different people through chat, email, and phone to get a response and they copy and pasted information that had no relation to any of my issues.

I booked a flight for $402 at the end of April. The flight changed today to $162 less. I also purchased the insurance for my flight - which they said is only for death or illness. I called Priceline and was transferred 3 times! Each person said they aren't trained in my questions - "Will you give me the price difference and if not, can I cancel the flight and re-book." I asked the same questions each time. I spent 2 hours on the phone with Andy, Angel, and Gus - none of them were knowledgeable and seemed to not understand what I was asking. After 2 hours, they wouldn't honor the price change, told me if I canceled flight, I'd lose all $402. Didn't seem to really care or try to help in any way at all. I will never use Priceline again! There's plenty of competitors.

We purchased a ticket Cape Town to Rio de Janeiro and back from Priceline. After boarding pass issue, boarding was rejected due to Priceline admin problem. A new ticket had be purchased for $ 1000 to keep the family holiday. While a ticket refund has been indicated, after four months & 15 long international calls Priceline response to us is totally unacceptable. Who can advise me what to do? They blame the airline however we purchased the ticket through them. What to do? Not happy with Priceline. At Priceline we have spoken to Mauro, Liz, Madeleine, Jerry, Stacey, Jeje, Azue, not one of them has got back to us.

On April 29th, I attempted to book the Hampton Inn in the Fort Myers area for that evening. When attempting to book, the reservation was not confirmed for the message sent was there was no availability. No confirmation was provided to print and no confirmation was sent to my email. However, I was billed for the night. I then called Priceline. They claim their screen showed my booking, but I was a no show. When an email confirmation was questioned, they stated one was sent. When asked to resend, they were unable to do so. The customer service was deplorable. Not sending confirmations to customer emails is unsatisfactory.

I did a car rental reservation through Priceline and when I pick up the car the price was more than 20 dollars higher. Payless informed it was a Priceline tax miscalculation and I should talk directly with them. I called Priceline and they seems not to care at all. Priceline informed that they only gave me an estimation of the taxes (Which was from 35 USD), totally different from the 57 USD taxes charged. Priceline made me a terrible deal and, as a customer, I gave them the chance to fix it but they threw it away. Zero transparency, zero customer care.

Deceptive advertising of locations. I booked an express deal in Miami for the Port of Miami area and received a confirmation for a chain hotel in an area known as the Civic Center. The surrounding area of the hotel has been crime infested and filthy. It is near the Dade County Jails and Courthouse. You see bail bond businesses everywhere and hospitals dominate the area. I informed the CSR that I'm very familiar with the area having grown up in Miami and per her map it is included in space covered by my selection. This hotel is at least 4 or more miles from the Port of Miami. I called my credit card company to file a complaint for not deceptive billing or fraudulent billing.

I have used this feature a number of times before (successfully). I have an upcoming vacation in Virginia, and used the feature to select a 3.5 star hotel in the Virginia Beach area. I was prompted to provide an increased price (with their suggested price point) which I did. To my shock and horror, I was immediately booked in Pat Robertson's "Inn" which is on the campus of his religious organization (the 700 club and Regents University).

We booked a van rental on Priceline.com the end of March for a Family Vacation in June. Four days later we called to cancel due to our son and daughter not being able to get the week off they had requested at work. On the Priceline Website they advertise; "Unlimited Mileage" - "Pay at Pick-up" - "Free Cancellation". NOT SO in our case! Our credit card was billed, and when called they said this was a non-cancelable offer due to Priceline's agreement with Avis. Still Not What Priceline Advertises!

Booked an express deal through Priceline for a 3 1/2 star condo for a five night stay in Orlando. When the resort was revealed it states we are booked at West Lake Resorts in Kissimmee Florida. Upon checking in I was re-directed to a referral desk. Confused I listened to this person say this resort is actually a timeshare sales pitch. Our 3 1/2 star condo turned out to be at best a 2 star high pressure sales pitch for a timeshare. The "condo" is nothing more than a hotel room with a refrigerator. We are now stuck in a timeshare resort that doesn't come close to comparing to a Hyatt/Regency as advertised by Priceline for the remainder of our stay because Priceline will not honor their reservation for an actual 3 1/2 star condo. Very disappointed with customer service and will never use their site again when booking a vacation.

I booked a hotel through Priceline's Express Deals that allows you to choose a certain number of star for hotel rating. I was given a group of hotels that fit each of the star ratings. I chose 2 stars and was given a 1-star hotel (econo lodge). Filipino customer service was no help.

Priceline hotel express deal is a scam. Booked a 2 1/2 star hotel but got a 1 star rating. The hotel was stinky, the bed was dirty and uncomfortable, the towel rack was rusty and the room was so noisy because the wall was thin. Called Priceline but they didn't do anything about it.

Priceline explicitly states that they carefully review hotel partners to ensure quality, yet, in my first (and will be only) express deal experience, they included a hotel with a terrible user review from various websites, including complaints about bed bugs, roaches, knife gashes and cigarette burns in the sheets, lukewarm water, and rude reception desk, and broken into rooms, which I unfortunately was given. When I contacted Priceline about this, they insist that their review process is good, and that their policy does not allow any changes or cancellations. After trying to communicate with them, three emails later, I've given up. All I can do now is warn others - do not book through their express deals unless you're going for three stars or higher, depending on area. I will not use Priceline again. I'll stick with my usual choices, such as Hotels.com or booking with the hotels directly.

Reservation sent for two adults. When we got to hotel it was one queen size bed for two males. This was unacceptable. I tried to cancel then they would not cancel it. Even though they said it was for two adults they need to specify their ads and the hotel's which was a Howard Johnson's in Toms River, New Jersey. Should have worked with me instead they charge me an extra $10 for the second bed and would not allow me to cancel it either. So from a $56 room I have ended up spending any $81. I feel this is false advertisement and they should have given me a cancellation with a refund. I use Priceline three to four times a week and every single time it's a hassle to cancel and get your money back. It takes 1 minute to make the reservation and hour and a half to do a cancel when they allowed to cancel.

I tried changing the driver on my rental, which is scheduled in 6 days and it can't be done. The representative also didn't have answers to any of my questions and pretty much just told me I'll find out all the prices when I arrive to pick up my car. After I told her, "I'll be sure never to book with Priceline again," she said, "Sorry you feel that way." Good thing they appreciate their customers.

Reservation. Called back in 15 minutes to cancel. Payment still pending, customer service rude. Very rude. Absolute refused to upgrade COMPANY policy. They suck. Use Expedia. Would do NOTHING to accommodate me. 1 hr 30 min in the phone.

I reserved an "oceanfront" room at Myrtle, however I ended up with a non-oceanfront. This room was across the street with another building in front of it. I called customer services and they gave me a bunch of BS saying oceanfront meant "City Center". They did nothing to get an oceanfront or even an ocean view room. This is very misleading or even a lie. My advice is go directly to the hotel. Leave Priceline alone.

I booked a hotel in Savannah and inadvertently selected a reservation where you pay the full amount upfront. I called Priceline to notify them of my mistake and to rectify the issue and was told they could not help me per the FINE PRINT saying no cancellations or adjustments allowed to my reservation. I offered to pay more money to rebook my hotel so I could have the option of paying Priceline after my stay which is 8 months away and they still said no. Spoke with a Sr. agent by the name of Jada to see if she could help me with my plight and she was of no help nor did she seem to care. My experience with Priceline made me realize two things. 1) I felt like I was being treated like a transaction. 2) Priceline can care less about helping their customers.

I just booked a car rental for Maui, and a few seconds later I received the email confirmation. In that email, Priceline made hotel recommendations along with their pricing. 10 minutes after they sent the email and I clicked to book one of the 3.5 star hotels for $98, when it re-directed me to their site, and when I clicked to book the hotel it was $190. It jumped up by $100 in 10 minutes. This has happened many times before, and it is a very misleading, bait and switch practice, and one the government should regulate for consumers. I understand if this is like the stock market, with prices changing every seconds/minutes. But then as consumers we should see this disclaimer in the email marketing they send out and on their site. I hope someone can do something about this as it is truly not right.

I was comparing hotels and had multiple sites running comparisons. I looked at the hotel for Priceline and then thought I closed that screen and was looking at another hotel. I accidentally hit the buy button on the Priceline site instead of the other one. As soon as I realized I was on the wrong site and it was the wrong hotel I contact Priceline. This was within 5 minutes of the booking. They absolutely refused to cancel the booking and work with me. They are now charging me for 4 nights in a hotel that I will NOT be staying at. I will be filing complaints until I get this resolved.

I have used Priceline in the past to book hotels for my husband for business. I just now used it for a vacation hotel in Miami Beach for just one night. After booking, I looked the next day on Expedia and found the same hotel for $25.00 less on Expedia. I chatted for an hour with Priceline. No help, then I actually had my credit card company do a 3 way call with Priceline. They kept telling me that they could not see the 189.00 price, vs their price of $224.00 a night. After an hour of a 3-way call, I just gave up. When I was on Chat I cut and pasted from the website and they still would not honor the lower rate.

I attempted to book a room by naming my own price. When I hit submit it came back as an error on the page. Based on this I assumed I didn't get the room. No confirmation popped up. About :15 later I got a confirmation but by that time I had booked another room. I contact customer service and they said there is nothing they can do. I explained the situation over and over to no avail. I asked for a supervisor but was told there was no one else to talk to. No exception would be made. I explained that they were losing a customer for $61 and they said there is nothing they can do. I highly recommend you do not use them.

I booked a set of hotel rooms for a family reunion under the assumption that the rooms were "free cancellation" as the Priceline website indicated. After booking the rooms, I was informed by the 'concerned' chat agent that this was explained somewhere in the about this booking fine print. I went to Expedia just to compare how they handle this, and they are honest. They gave me the same hotel at a non-cancellation rate that was the same as Priceline versus a free cancellation rate that is more per night. I've also had issues in the past where I book a room with two double beds and arrive at the hotel only to be told I have to settle for a king bed. I'm going to use Expedia unless Priceline has an unbeatable deal.

I reserved a rental car through Priceline and my reservation was with Hertz. My plans changed and did not pick up my rental car. When calling Priceline customer service they do not give you the option to speak to an actual person about any problem you have. They still take your money even when you don't pick up your rental car. They are the biggest scam artist I have ever dealt with. Horrible customer service!!!

HORRIBLE SERVICE! Email address I received from Priceline.com for complaints AJKTSFAX4.email.priceline.com. Hope this works. 02 November had reservations from LAX to Manila, Philippines. Because of fog, we could not arrive in time at LAX. Rebooked the reservations with "Doug" at Priceline for 03 November 2016. Priceline.com sent the changed reservations via email - received two emails - one for my wife and one for me. Get to the airport and find that my wife's reservation is valid and mine is in the system, but for some reason not valid. Virgin Atlantic allowed me to fly from LAX to San Francisco. Arrived in San Francisco. China Southern Airlines honored wife's reservations but not mine - even though I showed them the Priceline.com email reservation. China Southern Airlines told me they have lots of issues with Priceline.com.

I just tried booking a car rental through Priceline and had a pickup at one location and dropoff at another location and selected it and when I looked at the reservation it's shows the picking up and dropping off at the same location... I called Priceline and they said stuff, you can cancel it and there will be a $30 cancellation fee. I talked with customer service and they said the same thing. Will never use Priceline again.

If you're thinking about using Priceline DONT!!! It took us twice To learn. We booked 4 rooms paid for and received our confirmation number B a ride to the hotel and was told they had no reservations for us. We call Priceline. They said it was a screw-up. They had a lot of people just problem and they would call us back with new accommodations so we stood on the side the road for two hours. Of course no one from Priceline ever called us back. We tried numerous times to call. Of course you will never get through to anybody on Priceline!!! Do not use these people. They are horrible. FYI they are also a sister company of Booking.com. I would not take a chance with either.

I tried to book a flight ticket through Priceline app, I provide all the required information and at the end a message popped up. It says Credit card company didn't approve the transaction. I tried all process from the beginning at least three times, every time the same message popped up. I didn't give up. I called customer service to reach a real person to ask what's the issue. But there is no option to choose for talking a real person but I choose the same options again and again then at the end they direct me to the customer service representative. It took me 30 minutes. I explained everything to them then ask why my transactions didn't approved. The customer service representative has no answer but the ticket is no longer available.

I booked a room for one night (without doing research 1st and I'll never do that again) and was unable to keep it. I had to take care of my mom and didn't have anyone to help me out. I asked what the policy was when there are unforeseen circumstances and was told by 2 different reps that it was my $86 loss. I don't understand why there isn't a policy in place for extenuating circumstances. Customer service responds with, "I wish there was something I could do," I asked for info to reach management and I was referred to the website on how to do so. I see why now, why I haven't heard anything about Priceline, because I don't know anybody that would waste time using them! I've worked in customer service for many years and I try to put myself in the customer's position and have had to resolve issues within reason.

Booked a blind express deal based on similar hotels listed such as Courtyard, Doubletree or Marriott. Hotel booked is in a bad area, poor ratings and other reviewers even said the rooms were dirty and equipment not working such as the shower. I contacted Priceline about the misrepresentation and was responded to with "would you like me to send you your contract?" And "there is nothing I can do" and disconnected. I will NEVER use Priceline again.

I booked a reservation through Priceline on April 1 and April 6. Both reservations were cancelled, stating that the reservations were fraudulent. When I arrived, the Hotel manager Brand realized this was a mistake and honored the reservation and did the 6th of April as well. They know me at this particular hotel. I've stayed there frequently in the past two months.

Staying one night in Miami, wanted to stay in the "Downtown Area". They gave us a room on the very outside edge of downtown, the hotel is at the airport. Priceline also only paid for a King bed room, I was not given the option to decide the type of bed configuration I needed. So now, one of us gets to sleep on a sofa bed. Not worth the $40 I saved. Will never use Priceline again. And the hotel obviously does not appreciate their service either, considering when I spoke with the hotel they were totally unwilling to change our room to two double beds. I won't be staying at Springhill Suites by Marriott Miami Airport/Medical Center, again.

I was attempting to book a trip from Seattle to Sacramento on Memorial Day weekend, 2017 - leaving on a Friday and returning on Monday of memorial day. Of course the flights were expensive because it's a holiday so I tried various different airlines, using different scenarios - miles, one way only, etc... The Priceline spybot obviously spotted my efforts and popped up with a "We've got a good deal for the dates you want if you are flexible on your airline and flight times", so I clicked on the deal. It looked like a good price so I hit "book" and guess what? They had changed the dates on me to May 5th - May 8th (also a Friday to Monday but not THE Friday to Monday I was looking for).

Plans change (mine do -- a lot!) -- I've never had problems except NOW with Priceline who won't allow me to change my car rental location!! Priceline's customer service is a joke - been on extended hold twice only to be outsourced to the Philippines -- I will only use EXPEDIA <<< from now on. Expedia is much more customer centric.

Warning! Be sure to read the fine print. If you can even find it, I have nothing on the email stating that the car rental could not be cancelled or changed. Attempted to make a change 60 days out. Will not use this service again.

Will never book any travel plans with Priceline anymore. You just lost a customer. The website gives me options to pick morning or early flight but they didn't tell you that it going to take you 18 hr to get home until you book it. My flight was departure at 6 am in SMF to PHL and I didn't get home until 11 pm at night. Try to call them to see if anything they can help because I need to be home by 5 pm to pick up my children and all they said is, "Sorry we can not change." I paid $589 for the ticket.

Priceline.com is a despicable company. They should not be allowed to advertise having a price match guarantee because they absolutely will not ever match or refund you the difference on your booking. Please understand that they have crossed every loophole to make sure they do not have to price match. I usually don't try to price match but they literally sent me an email this a.m. telling me that the prices of car rentals dropped and when I searched my exact itinerary found my rental car to be 67.00 cheaper!!! Through their site!!! And after making me wait for an hour on the phone they still would not refund me the difference! Target would never pull this kind of crap! Priceline.com has lost my business forever.

Priceline is the biggest fraud. I booked a car with Priceline for $50 and Avis at the counter charged me $150. They said its because of Priceline and Priceline said it's because of Avis. Both biggest frauds ever.

Be very careful when using Priceline. I made a mistake in reserving a room for three days (my mistake). I had four different windows open looking for room in Vegas. I left computer and came back. I then opened the wrong window in Priceline and went through reserving room (was in a express window which was a nonrefundable reservation). After completing transaction I received a confirmation for a hotel I did not mean to reserve. (Like I said before it was my mistake for being on the wrong site of which I wanted.) I immediately called Priceline and told them the problem and hoped they would help because all I wanted to do was get the hotel which I really wanted in exchange. Went through 4 different people and all I got was SORRY.

I made a reservation for two guest rooms of Conrad Bali through Priceline.com with the period from 1st/Feb/2018 to 6th/Feb/2018 and from 6th/Feb/2018 to 12th/Feb/2018. I have already made a full payment in advance and received the confirmation letter from Priceline. Therefore, my companions and I have already asked a leave and purchased air tickets as a preparation of the journey. But now, I received the email from Priceline notifying me that there was something wrong with the price of my hotel order. It should be their own fault, however, they just informed me that I needed to cancel my order. I think it is illegal behavior violating the principle of honesty and credit. I hope that I can check in based on my original schedule and price.

The mid-sized car that I purchased was not available when I arrived at Miami Intl. Airport but I could have been put on a wait list. I was number nine (9) on that list and the rental counter could not tell me how long it would be but estimated the wait at 2-3 hours. This was totally unacceptable so I decided to pay double the original cost for an upgraded car that was available. The counter staff told me this was due to using Priceline and would not have happened if I had booked the car through my Hertz Gold status. Due to this, I will not use Priceline again in the future for my travel needs.

I am a avid Priceline user and have always booked all my trips and flights through Priceline, but this last trip they really pissed me off. First off Priceline probably has the worst customer service department hands down! I recently booked a $1,000 flight to CA for a friend. The friend couldn't make the returning flight back home and asked me to cancel the flight. I called up Priceline and asked if can cancel the flight well before 24 hours before the flight. The rep said I was able to cancel the flight but would be charged a $230 fee for canceling which I was fine with. They said I would be given a credit of $170 to use for another flight for my friend.

I purchased 2 airline tickets through Priceline. I searched for flights and found that they had the cheapest price for the day that I was flying. I filled everything out, made sure to read all the fine print etc. After I purchased them I checked my bank account to make sure the money was taken, but lo and behold they took out 879.42. My summary told me the tickets were 635.42. I am a Canadian and was flying in Canada but they charged me USD and then took the exchange for Canadian dollars. NOWHERE did it state that the price was in USD, until after I purchased the tickets.

I would give them 1/2 a star if it would let me. I booked a room through Priceline and have used them in the past with little problem. I paid 25.00 more for the room because it said it was refundable and free cancellations. My son had his soccer tournament change and I had to cancel my reservations. After getting the runaround I was then informed that it was not refundable even though that is what it said and I had even paid extra for the refundable room. They were unwilling to help me at all just kept telling me they were sorry. They should not have things state they are refundable if they are not!! It cost me 135.00 for a room I won't be able to use. With the past problems I have had I wanted to give them another chance, however I will not be using this site again.

Somehow when I booked through Priceline my flight was duplicated. I did not realize this until my bank account was deducted for 4 tickets, instead of the two we needed. When I called Priceline to dispute, I was told that there was nothing that they could do about it. Therefore, I am out $1007. They suggested calling my financial institution to dispute the charges. Of course, that did not fix anything because the error was made with Priceline. I will never use their services again!

I requested on Priceline site to book an Express deal for oceanfront south beach hotel. This was a midrate choice on Express deals. When I hit to complete the booking, it assigned me to a cheaper hotel away from the beach in a congested city like area. I spent over 6 hours on the phone with several different Priceline people to get no assistance in changing this reservation. They said the contract showed the location that was assigned. I went as high as a manager who said he'd handle it with the hotel and call me back.

Tonight I tried to book a flight on priceline.com. Went through the whole process many times only to receive an error message that the flight could not be booked. After many hours on the phone trying to get answers priceline.com says the flight is not available. Why? I asked, I was able to choose a seat from over 200 available. They said, "Oh our website is not real time and is way out of date. Try again tomorrow. Also, we are only given a few seats on each flight." Then why does your website show over 200 seats available??? Poorly represented bull crap site that I will NEVER use again to book anything. What a waste of time.

Was told I was booking a honeymoon trip. When I purchased the trip I got the hotel number and called. I called the hotel to ask about certain things that I was hoping would be near or in my hotel. So I mentioned hotel suite and the hotel rep told me that it wasn't a hotel with honeymoon suites. I called and Priceline told me my refund would be 581. I told them I was still keeping my flying plans I was only canceling the hotel. They said I would receive confirmation of my refund. They said it will take a few days to get my refund. When I got my refund it was 566 and they refuse to give me the rest of my money. Every time I call PRICELINE they always tell me my case is being "investigated". WHY the ** does MY MONEY have to be "investigated?" I didn't have to be "investigated" in order for them to take my money!! ** PRICELINE!!

Was attracted to a 3 Star Express Hotel deal. Priceline does not provide exact hotel you will get but does provide comparable examples of what to expect. They claimed offer was similar to Courtyard by Marriott or Hyatt Regency. So they gave me a low class Motel Red Roof Inn. Priceline refuses to refund and claims they can state a hotel comparable if it is their opinion. So in their opinion a Red Roof Inn cheap motel is now comparable to a Courtyard by Marriott. This is fraud. Since they refuse to offer any concession avoid Priceline and use other sites. Also their so-called service people are in Philippines and are only able to read a script and waste your time.

Just want to share my lessons and I have been spent a lot of money on Priceline to learn the lessons. I paid 150 dollars for bidding the hotel actually only worth 50 dollars. I paid 3 times more. And also I am going through hard time to use best price guarantee policy to get the difference refund because their system cannot find a lower rate so even my computer can find a lower rate they cannot refund me. Just kidding me...

I booked through Priceline's Best Price Guarantee, but it was a joke. I realized that I was going to get the best price without knowing where I was going, so I booked 2 rooms through them. I did get a good price from them, but found out when I checked out that I was charged $26 for each room booked for a 3rd party fee. If I would have booked straight through the hotel I would have received a better rate. I used Priceline once, but I'll never use them again.

Property Not 2-2.5 Stars. Stayed in Mojave, CA. The property was Budget Inn of Mojave which would appear to be 1 step below Motel 6. The biggest problem I had was that the property was so close to the train tracks that you could hear multiple trains blowing their horns all night long. So to be fair, here are the pros: 42 inch flat screen TV with Premium Cable (multiple movie channels), coffee maker in room, rooms look remodeled, free Wi-Fi. Cons: Bathroom window screen torn, towels seemed blood stained or stained with something, bedding pretty hard and firm but nowhere near what you find at a Comfort Inn or Best Western, dead flies found in the bathroom (bad housekeeping?). Property right across from the train tracks which means you do not get a restful sleep unless you knew in advance to wear earplugs. All Priceline could do was offer me a 5% discount coupon with an expiration date.

I found a lower price on another website with Priceline. However despite the fact the guarantee was on the reservation confirmation, they refused to honor it since I clicked through to them on TripAdvisor. TripAdvisor also refused to take responsibility. No notice of this was on either website. Stay away from Priceline.

I made a car reservation through Priceline. The itinerary said unlimited mileage. When I went to pick up the car I was told that I did not have unlimited mileage. They wanted to charge me 3X the amount I had agreed to pay. I had to get a car from a different company and ended up paying double what I had expected to pay in the first place. I called up Priceline and they said that although it says so on the itinerary, the car rental company does not have to honor that and that there was nothing they could do about it. I am now 4 hours late for my trip. I am extremely disappointed in this company and will NEVER use it again. In fact, I will be sharing my experience with everyone I know.

I booked a hotel at the Ramada Inn in Spokane Washington on March 4, I actually booked and paid for the room in Ramada Inn's parking lot thru Priceline to save about $20.00, so I thought... Shortly after I purchased the room online I tried to check in, the hotel would not accept my NetSpend visa card for a deposit, which was the same card I purchased the room with. I checked my account and seen the money for the room had already been taken out, the hotel said they couldn't do nothing about it, to contact the other company for a refund. I sat at the hotel for about a hour on the phone with the contact information they gave me just to be given the runaround of who I needed to talk to... because I had family obligations to do I had to leave before settling this matter.

I booked a car well in advance of a trip that had a flight cancellation due to weather. I called and they stated they could refund my money, but not change the dates. I would then need to do a last minute booking that would have a total price 4x the original. Even though I repeatedly told the agent not to cancel it, because I could use part of the reservation, until I checked the new rates on their site he canceled it and then lied about my repeated requests to his supervisors even though he responded with "oops" when he did this.

Due to the snow storm that we had in NYC. 1st I booked a hotel reservation thru Priceline for a 1 night stay at the Pennsylvania Hotel in NYC. I booked the room at 6:00 am in the morning on 3/14, and by 8:30 am the same day, I tried to cancel the room which I was not able to do so because of the hotel's policy. I did finally get in touch with someone at the Hotel that if I had a good excuse to cancel they would refund me, but unfortunately I stayed, The worst hotel stay I ever had. The bed was hard, not comfortable at all, was not clean. It had 3 star should have been one, but I just had to tell someone.

Bad experience with Priceline even before my Disney vacation started. I searched for vacation package which has free breakfast and I reserved one of the hotels from the list. After purchasing, my reservation didn't mention about free breakfast, I have contacted Priceline customer service on the issue and they say my contract doesn't have free breakfast and told me they can't help. My kids definitely will be disappointed when we go there. Never trust Priceline. This will be my first and last Priceline purchase. Never recommend to others.

Booked hotel on Saturday. Change my mind on Sunday. Five days prior to stay. Cancelled online. Got confirmation. Saw credit card statement. They still charge me. They said they had no record of cancel. I keep email confirmation stamped with time and date. Thank god. Took me all day to get someone to do the right thing. Long story short don't use them. Go straight through hotel. Isn't worth the extra you save. They charge your credit card full price then you have to wait 7 days to get your money back. You can go on the hotel website and they give better pricing if you book on their website. They only do one night not the time of stay. Worst place to deal with. Never make this mistake again. I would give it no stars.

I am a long time user of Priceline and have always had a great relationship with them. I recently booked a hotel in NYC via the name your own price function. Before I agreed to send my query I was shown an amount that my credit card would be billed. I agreed on the amount and got the Crowne Plaza Hotel on Broadway and 49th. I was very pleased and have heard good things about the hotel but when I went to check in I was told there was A $30 PER NIGHT RESORT FEE that would be added to my credit card. I should've been told about this fee before I agreed to accept this hotel.

I booked 4 double rooms through Priceline 2 weeks before travel. I was taking a group of 10 kids and 2 adults to the other side of the state for a sports meet. There were several events going on in the area, and I knew hotels would fill up fast. Traveling with kids is scary. So when I got to the hotel, in addition to issues with the hotel itself, the sister company that priceline uses (Booking.com) had only sent 2 room reservations to the hotel. And they were for single king rooms. I showed them my receipt from priceline, and they said this has happened before with booking.com. Unfortunately, the ENTIRE HOTEL (as well as every hotel in an hour radius) was booked.

I spent more than five hours waiting on phone with different people from the customer service for one flight which was canceled by the airlines. Priceline customer service people could not figure out how to correct it, and it got so annoying that I had to get my flight canceled. Did not want to spend any more time arguing with or waiting for them.

I booked a car with Priceline, ended up not needing the car, and was told no refund, and I can't re-book for another day. Call to complain and the rep was laughing. Straight up insult to injury. This group need to be stopped. They are ripping folks off and getting away with it. HOW IS THIS POSSIBLE??? I wished there was a civil lawsuit against them forcing them to change their policy. They pretty much take your money and give you the middle finger. $300 just gone. Not cool. Folks beware. They do not value their customers at all.

Priceline is a horrible company. I don't recommend anyone to use this to save a little bit of money. I made a reservation to stay overnight in a city 3 hours away. Due to unfortunate circumstances being in that town was not going to work. I called Priceline and told them about the issue, and even asked if I could stay closer, there was no way they would even work with me. So now I'm stuck in a town or pay for a hotel that I was willing to transfer closer to home. They have no regard for one's life.

I need to book a trip from LAX to Austin, Texas for my job interview and back. If I could, I would give this company a negative rate. This company would not show the departing time & returning time as well as the airline name unless I pay the ticket. I agreed that the price is a little bit cheaper compare to companies, but this is not the good company to buy the ticket from. It's not worth it. Especially when a person has important events to attend that one would rather pay a little higher fare from a reliable & trusted company/agent to have a peace mind. It makes it much harder for people plan their trip schedule so they could enjoy their trips. Also, you won't be able to have a refund if you don't buy the protection plan within 24 hours after buy the ticket or so.

Went to Disney on 2/13 to 2/16. Got a reservation through Priceline at Comfort Inn Buena Vista. Room looked clean and nice. Next morning, took a shower and saw roaches in the bathroom on the wall. Got two of them in a Kleenex and brought them to the young girl at the desk on the way to breakfast. She freaked out and said they would change our room. That night, after Disney, we went to the customer service desk and told him our story and he gave us another key and moved us from the 3rd floor to 4th floor. Just got a letter from Priceline saying the hotel was not aware of our problem. That was a lie. Same room different floor. No reason for change unless we had a problem. Will not recommend either Priceline or hotel.

Used websites for the first time. Found the hotel I wanted for a very good price. Left the website and came back. The hotel was no longer listed even though five rooms were available. Tried to find customer service. All I could get was a messaging service that told me to go back to the website I had already had trouble with. Glad I didn't get involved once I read the other reviews.

Wanted to book a hotel room in Montgomery NY. Get the price from Priceline and book the room while I'm looking at the page for the Holiday Inn Express in Montgomery NY. Get the email confirmation for Holiday Inn Express in Poughkeepsie NY pretty far away. I can't get a human on the phone so I go to online chat. Tell me there's nothing they can do because it was already booked in Poughkeepsie. They said I should have checked before I confirmed. I was in the Holiday Inn Express Montgomery page. Why would I think it would be anywhere else. I was told for the price quoted that was the hotel in the shaded area for that price. It's a SCAM. If that was the case why didn't it take me to the Holiday Inn Express in Poughkeepsie NY? If I wanted to stay in Poughkeepsie I would have put Poughkeepsie in the search. I wanted Montgomery. I searched Montgomery when I booked. I was under the impression it was Montgomery. What a bunch of crap. I'm going to stop payment on my card and report it as fraud.

My wife was trying to book a hotel room while we were on the road. She had entered the date for the current day but we went through a tunnel and the site refreshed. In the refresh it changed the date to one week later. Within seconds of booking the room she realized her mistake and immediately cancelled her reservation but the charge for the hotel remained. When she called Priceline she was unable to talk to anyone but she was given the option of live chatting with an agent. The agent informed her that there was nothing he could do because of their agreement with their partner.

This was my first time, I tried multiple times with bid your own price, it was never accepted when I tried with low and best prices, but then mentioned normal price it locked. I called them to cancel it since my trip is in 3 months and the per day for rental car is 23. I found low price later, they said they don't have anything low. I cancelled it and I booked it for 20 per day for the same trip with Priceline. They never refunded me but they charged me again. Now this hell in earth company charged me 43 dollars per day for 13 days to make it 820. Bloody blood suckers. Wish this company never existed in this world. Hope this company will fall away somehow. With this many blood sucking tactics they won't die but this is not hard for God to kill this kind of companies. Wish to see price policy makers and Priceline in suicide position for their unstoppable money run.

First, I would like to say that Priceline is very misleading. We made a bid on a car and won the bid. The price was great I will say. Priceline gave two options to use as debit or credit. We used the card as debit. When we went to pick up the car we were told that they do not accept debit cards. I explained that, that was one of the options given online at purchase time. I asked to see the manager, I was directed to Lawrence ** who was very unprofessional. I addressed me as "Sweetie" several times which was addressed. He then asked me have I ever rented from Priceline or Alamo before. I explained to him that, "This situation had nothing to do with me renting prior to but yes I have." Then, I go on to say that how Priceline was misleading to which he agreed and asked if they could revise their site policies so that others may not go through this ordeal.

I wish I could give this company 0 stars. I booked a room in Vancouver BC through them. Any other time I've booked a hotel online it's been in Canadian dollars, seeing as I'm in Canada and booking in Canada. This was the first time I've used Priceline, so when they charged my credit card I was shocked to see it was $200 more than quoted. Only when I checked my email reservation confirmation did I see in tiny print that all prices were in USD. Didn't end up being a deal at all, what a ripoff. I could have gotten a better room elsewhere for the rate they charged me. Do yourself a favour and don't use such a shady company. Customer service is useless. NEVER again.

I went to check prices of hotels as I have used this site for booking rental cars in the past with success. This time, however, the site continued to input "false" dates--dates I had not been searching for. When I would hit the delete button nothing would happen. It kept returning to the "false dates". It gave me a screen that said in order to check the dates, I had to enter credit card info (yes, stupid I know, but it was late night). I thought that this was part of the membership to have it on file. But I discovered a few days later, a hotel room had been booked for the "false dates"--I had not wanted to book the hotel, I just wanted to check rates.

Priceline has the worst customer service in the industry. The staff are trained to apologize for all the inconveniences that have been caused by Priceline not keeping its end of the promise, however they are also trained to give you the runaround and not address any of the up issues you are facing because you booked with Priceline. Their claims of matching lower prices are false.

I booked a suite in Vegas on Priceline.com. Before I submitted my payment I made sure all the room info was right. When I got my receipt it had booked me a standard room... not what the site showed me. I called customer service explaining what happened. They said the room that showed on their site was no longer available... but to this day that exact room is still showing. I feel that it's false advertisement. They said it shouldn't be showing on the website but it's still there. I was in tears I booked that one bedroom suite for my wedding... and my bridal party all had to cancel their reservations... total mess!!! And they did nothing to make it right!!! Horrible. I will never use this site ever again!! My point is that my payment should of never went through for a room I didn't book... if the room wasn't available. What right does that site have to decide to pick a room I didn't order and then give me a standard room for the price of a suite... straight scam!

Traveling through Pittsburgh with children and booked a room via Priceline in Monroeville, Pa. After traveling to the hotel my family and I were turned away due to overbooking. So I received a call from Jeff from the Philippines and assured me everything will be ok. While speaking to Jeff we are on the side of the road after midnight. Jeff insisted that I travel about an hour in the opposite direction for a 2.5 star hotel with breakfast and indoor pool and don't forget free parking and free internet. I explained to Jeff all I need is a safe place for my children and I to go. Jeff's view it was more important to find a hotel with free amenities rather than being safe.

I booked a hotel with Priceline 30 days before the stay. The day of the stay, I went to their site to confirm my reservation. I discovered that the hotel was now $60 (3 night stay) lower on Priceline. Same room and hotel. Only $20 a night less, so I called them and they told me the guarantee was only for 48 hours after I booked the reservation. I could have cancelled if I had been suspicious and checked the rate a few days ago. I cancelled the reservation too late losing $60 in the process. I booked a better hotel with a different travel site for the same price I booked with Priceline. So the $60 was the cost of my upgrade. First time customer with Priceline and last. They made no accommodations and stuck to the rules. They got $60 out of me for nothing (reservation cancellation fee). The original hotel lost a customer. Glad it was my first booking so it wasn't like we walked away from a long time relationship.

I booked a hotel, they took my payment, then told me the hotel was sold out. So I found a different deal & booked a different hotel, same thing they took my payment & said hotel is full. I tried to book my business trip on a different site & my card was declined. Priceline was holding my money for both the hotels!!! I tried every way to phone, no live person! I went online for help & explained I need that money badly for my business trip. They gave me the Priceline phone number, which is a robot named Katie. I'm desperately trying to get a very expensive payday loan to get my flight & hotel with because Priceline took my money & won't help me get it back!!! This is robbery!!! Shame shame on them, thieves. Be careful.

Used Priceline for the first time. Only after your price is accepted do you find out that you don't have a car in the airport... You have a shuttle to a no name... Sixt! It was supposed to be unchangeable etc. I called until I could speak to a manager to explain. This was my first time to use Priceline and I was bidding on cars INSIDE the airport. I have my elderly mom traveling with me for goodness sake! I was nice but expressed my deep disappointment. The kind lady manager cancelled my reservation for me since it did not expressly say that it could be a shuttle and because of my circumstances.

Priceline has investigated my complaint and refunded my money. I am satisfied that they do resolve complaints.

They mess up my booking and did not want to refund my money. After long argument several days later, they refunded my money, but they kept $ 100.00 of my money. Bunch of thieves and idiots. I will never, ever use their service again and I will tell all my family and friends how terrible service they provided!!!

I booked through Priceline online a Disney Hotel, the Disney Key West Resort, in Florida, for one night 21st Feb 2017. Arrived at the front desk of The Disney Old Key West, to be told they didn't have my reservation. Whilst I awaited to resolve this matter for 15 mins whilst the clerk went behind the closed door, my husband discovered outside that the amenities were under construction. We therefore, decided we would not stay, as the clerk suggested we would be bused to another Hotel to use their facilities. We told the clerk this was not acceptable for $812.96 for one night. We will therefore not stay since you said you didn't have the reservation we do not need to deal with cancellation. We also called to make sure it was cancelled, after departing, The Disney operator responded that she could also not see my reservation and therefore it probably hadn't been booked properly. But, she said, if you have any problems please call back.

I booked a 2.5 star, or better, hotel in Chandler, AZ area based on their published criteria for 2.5 star hotels. This was one of their express deals, and subsequently non-refundable. However, I trusted that the hotel would at least match their criteria set. Upon receiving the hotel notification, I immediately checked the reviews and this hotel was barely even a 2 star, closer to 1+ star rating. I called customer service and asked to escalate the issue 2 times. Each time I received the same scripted answers and they were not willing to refund or credit me at all. I ended up having to stop payment, costing me more and putting a lock on my PayPal account. I am STILL trying to get a resolution to this issue.

We booked 2 hotel rooms through Priceline. We used the filters to include breakfast as part of our reservation. Weeks later when we checked reservation we noticed that Priceline had used Agoda to book our hotel, but without the breakfast... After a long runaround, Agoda stated nothing they could do, since it Priceline res.. Long story short, we did not get what we were promised! Buyer beware!

So, first I called to cancel my room reservation. Was told 'the hotel won't do it'. So I called the hotel and they cancelled the reservation. Call Priceline back... 4 phone calls later and a lot of lying on Priceline part and they magically get 'the hotel to give a one time partial refund'. I'm waiting to see if they honor the 'partial refund'. I will never use priceline again, I wanted to share my story hopefully warn someone away from get ripped off.

When booking on Priceline.com be careful you are not inadvertently switched over to Hotel Planner. That site has different booking policies than Priceline. When I tried to modify a reservation I thought I had made on Priceline, I discovered I was not allowed to change or modify reservation but that I needed to cancel (incurring a $25 charge) and then I had to rebook (by then the cost had gone up another $20) because my reservation was actually with Hotel Planner.

I recently booked a hotel through Priceline.com. I had been using other sites and overlooked currency used by Priceline.com. Within "One hour" I realized, I had paid in U.S currency. I then cancelled the booking. When I received my Visa statement, the fee statement charges and refunded difference, was $ 15.42. I realize that I must be aware of currency pricing, however most sites post final payment statements with the CAD// US// UK// "clearly" on statement prior to hitting the purchase button. "NOT" PRICELINE. Buyer beware, but please Priceline "Be Clear".

I give Priceline zero stars. Everything they stated in my package got screwed up. I called them while I was away and ask to speak with their supervisor. I spoke with three different supervisors and of course they're overseas in Philippines. They basically told me that when you book with them they can't guarantee anything. That it is just an estimate and that things can change. I am so tired of dealing with people outside of the USA. Nothing ever gets done and they don't agree with you at all. You will never receive any type of credit with them at all. I urge don't use this company. You will get scammed.

As previous customers of this site have found out... I, a Canadian customer... booked a Canadian hotel in a Canadian city and was shocked to find out I got billed in American funds. Don't even waste your time calling the "customer service" they are 100 percent useless! Tried to use the guarantee lowest price match... Useless... Tried to cancel the reservation since it was over six months away but no luck there! Run as far away from this booking site as you can get!

I total booked six trips with PRICELINE for the past few years, never did changed or request update my personal info in their system. I was satisfied with their service, but I don't know why, they made mistake with my name for the last trip, caused me can't check in. Have to bought another one round trip international ticket at the airport, that was the only choice I can had even after contacted PRICELINE Customer service asking for help. The worst thing is; after I complained, they did changed my name in their system as same as what kind of mistake they made, deleted my trip histories, but they can't delete anything from my previous emails. I have all the itinerary received from PRICELINE for the past few years, but you can't find any info with ticket # on their website. I just feel like somebody trying to make more mistakes cover previous, with absolutely no refund and no "sorry". PEOPLE! Please beware!

Company misrepresented the amount of hotel I booked. After placing booking they added fees, charges and taxes to the total. They have been completely unhelpful in my attempts to resolve. Use a more reputable booking company.

I booked a 4.5 Star Express Deal with Priceline on 2.13.16 for the night of 2.14.16 in Schaumburg, IL. The Express Deals was clear in that it said there was free internet and free parking. When I received the hotel information and confirmation I saw that free internet was only available in public areas. I contacted Priceline to no avail and found that it will cost me 12.95/nt for Internet in my room. I found this to be a very deceptive practice. If I could give them 0 stars I would.

Did a Priceline name your own price car rental where you get one of 5 major brands they offer. This time however, after agreeing to a non-cancellable contract, Priceline gave me a no-name, off-airport site brand... Sixt. When I complained about the "bait & switch", Priceline said "sorry, this is non-cancellable". Very crooked and dishonest! Can never use them again.

I would give a negative rating if possible. The description stated that water park passes were included with room rental. I received an email confirmation and there aren't park passes included. Even after I called customer service first to verify that they were included!!! Sad that a company so big would have false advertising.

I continue to receive rental ads for $7 per day $9 per day at my destination and dates. When I click on site, the price changes to $47 or $51. There is no way the price increased that much that many times. Priceline is practicing false advertising and the consumer must be aware.

We booked on Priceline. They gave us a good price on a Hotel that was given a ranking equal to La Quinta or Holiday Inn but they would not tell us what the name of the hotel was until AFTER purchasing. The hotel ended up being a low class hotel in a bad part of town. (We are familiar with this very hotel.) We called to cancel the reservation but they would not cancel or refund the money. We ended up having to file a claim with our bank to dispute the transaction.

NEVER, I repeat NEVER purchase tickets through Priceline.com! They have no concern for customer service and will give you 2.5 HOURS of run around. They sold me a non-refundable ticket, unbeknownst to me, and sent me back to the airline 3 TIMES! After getting on a conference call with the two, Priceline would not waive the change fee for a flight that's over 3 months away (BTW, the change fee is more than the actual tickets themselves). They asked for me to send a private Facebook message and did nothing to address the issues besides say that they "empathized". YEAH RIGHT! Don't waste your time with them! What a scam.

I paid in full for a hotel reservation on Priceline about 3 weeks ago. Today as I was making a flight reservation on another travel website when a price for the hotel I reserved through Priceline popped up at a lower price. The difference was about $25, but hey, $25 is $25. So I called customer service to tell them that I found a lower price and could they refund me the difference BECAUSE on the confirmation email I was sent by Priceline it reads EXACTLY: "WE GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOK. Find a lower price, we'll refund you 100% of the difference. Book an Express Deal, we'll refund you 200% of the difference. Prices are in USD. Charges will be from "Priceline.com"."

I didn't want to give this company any stars but I had to give it one. Today I wanted to book a room at a hotel in Squamish BC. I stay there from time to time and I usually just book by calling the hotel. My rate usually about $100.00 a night. I was on hold with the hotel I was trying to book and while on hold I scanned the hotel booking outfits. I've used them before without an issue but it's the first time I've used Priceline. The was here in Canada and any other time I've booked online I pay Canadian dollars. I made the reservation and only when the confirmation came through did I see that it was US dollars and the deal was no deal at all. A ripoff. About 30 dollars more than I should have paid. They have a no cancellation and no change policy. Stay away.

Booked a hotel classified as four star on Priceline and they compared it to "Marriott, Westin.. etc." Once the hotel confirmation came back I looked at the reviews the hotel had on several sites and almost without exception it had terrible ratings and reviews. Called Priceline and they agreed that the reviews were awful and promised to call the hotel to see if they could make an exception and get me a refund. When I called back the customer service representative "Latrice" pretty much read me the policy and told me there was nothing she could do. Don't use Priceline under any circumstances.

I would give them -10 stars. We bought 2 tickets from USA to our side the country and later on they changed our flight without telling us . They all speak Indian accent. Very hard to understand and can not trust them at all. I would recommend you all to stay away from Priceline. They have a very bad customer service.

I was searching hotels in the Toronto area and had all of my credit card information stored on my phone when I walked away to greet a friend at my front door. Upon return, I received a email notification confirming a reservation through Priceline which I did not authorize. My 3 year old daughter, who had my phone in her hands when I reentered my bedroom; apparently authorized the payment. I contacted Priceline to dispute the unauthorized charge - a supervisor by the name of Leah (who reportedly is stationed in the Philippines call center) said they couldn't refund me since the charge was confirmed.

I booked a hotel and then found it cheaper 1 hour later and called Priceline 4x after getting the runaround. They told me that Priceline could not verify the cheaper price, their web browser wasn't working, so I can't get the price guarantee. I even offered to email the information showing the cheaper booking and had the telephone number for them to call and verify but they said that would not work. This company is a joke!!! After staying in the 4 star hotel that was dirty and smelled. Don't use Priceline.

I booked a return flight with Priceline from Uganda to Spain. First of all the airline reference number was not recognized by the airline. I saw the airline in person and resolved this myself. With the return date looming my husband was taken seriously ill and hospitalized in the UK. I tried to contact Priceline to change or cancel my ticket, airlines are not happy with no show customers understandably.

We used priceline.com. Booked a rental car with Alamo. When we show up at the designated location (in Punta Arenas, Chile) that address is printed on the rental car agreement, THERE WAS NO ALAMO RENTAL CAR. Later we were told that ALAMO RENTAL CAR has been CLOSED a couple of months ago. During these two months, we did not receive any notice or email from Priceline to warn us the Alamo is closed. Therefore, we called Priceline Customer Service, BUT they were insistent about the Alamo still being open at that location. To ignore our problem, the Customer Service Representative even transferred our call-help to a busy tone! We started looking at other options, but since it was peak season in Chilean Patagonia, the buses and rental cars have been all booked out! So basically we were screwed and our longtime planned vacation was in jeopardy.

Used Priceline to rent a vehicle and hotel. 1st instead of holding my reservations they charged my card immediately. 2nd I paid a charge for insurance that was for a third party but it states it is for accident. Read over and between every line it is very misleading. 3rd I used Priceline for two service on this trip rental car and hotel. I had issues with the Budget Inn in Okeebeechoee Florida. They were the nastiest rudest people on earth. I made my 1st phone call to Budget Inn Cooperate. After 10 mins of explaining, I was told since I booked through Priceline, they would have to settle my complaint. 2nd, 3rd, 4th phone call was to Priceline and I got nothing but no help after telling 4 people my scary unacceptable stay from a company they are backing. Never will I use or recommend Priceline. It is a racket. BEWARE.

Priceline just managed to throw a low-ball class damper to our hard earned family vacation!! I booked 3 airline tickets flying Virgin Atlantic through Priceline ...3 days I went online to book the 4th (had to save up) their prices dropped $110. Great. Locked that quick! Called in to request a price adjust. $300 is huge money. Waited over 1 1/2 on the phone. Was given the corporate line... not possible. Call the airline Virgin... called Virgin. Got the most appalling customer service ever! Rude nasty scumbag insults my intelligence and refuses to give me his name. Basically tells me go screw myself! This the first and last time I will using any of these scammers!! Beware.

Priceline takes your reservation but if you have any questions they push you to their booking.com dept that will only tell you they can't help. Charged my card 321 when total due was 280. Couldn't explain the difference, continually transferred me from dept to dept, repeatedly disconnected the call, then couldn't understand why I was frustrated. Save yourself time and money and book elsewhere.

Booked a 2 night stay at a hotel with my wife. I choose one king size bed. I get to the Hotel and they say Priceline transferred the request to Agoda and that Agoda never said we wanted a single bed. The hotel only had 2 Full beds available. The manager said this happens often and he would have upgraded us but unfortunately they didn't have any more rooms. I will NEVER use Priceline again. Bye bye.

Priceline's express deal misled me to book a hotel one hour away from my selected destination. I only selected Moab, UT in the searching criteria and the 2-star express deal shows up and on top of the screen shows the express deal hotel is located at Moab UT. Priceline won't reveal the actual hotel address for the express deal. However, due to the misleading ad, I thought the hotel is located in Moab. After I booked the hotel, the confirmation revealed the hotel address which is another city that is 1 hour from Moab city.

I will start with saying I used to love Priceline, would recommend them and the express deal and name your own price was great until a couple months ago I started having this issue. I would go through the process, pick out my hotel, enter in all info, name, credit card, etc. then hit submit and cross my fingers. Of course error msg. "oops there was a problem with your credit/debit card info. Please check the card and try again." Well thank god I know from previous experience not to keep trying because that money is now pending! Yes I understand pending does not mean processed but now that money is untouchable for 3-5 business days maybe longer depending on your financial institution.

In June 2016 I booked a round trip flight through Priceline for $1122. The plans has changed and I had to cancel the flight. The Priceline representative told me that I will be able to use $1122 as my credit for 1 year (till June 2017) and when I am ready to book another flight I just have to call them to book a new flight. He also said that I can book multiple flights for the amount of $1122 credit that I have and I will just need to pay $130 penalty fee + $30 booking fee.

I booked a hotel stay with Priceline, I read the cancellation policy with the hotel. Unfortunately, I had to cancel my trip and called the hotel within the 24 hours required. The hotel said they couldn't do the cancellation and to call Priceline. Priceline told me the hotel had to do it and they would have to call them. After 2 days of getting the runaround, I was charged for the FULL stay and told there was nothing I could do about it! I will never use this service again.

The worst company to deal with. Purchased flight with Insurance and Travel protection, contacted them to change a passenger 2 weeks before flight. They refused to change or cancel flight without paying them double what the cost of the flight was. DO NOT USE THEM or the ALLIANZ insurance unless you are dead. They will not cancel or change regardless of your situation.

To save money and get a great deal I chose to use "express deals" on Priceline. Because I was unsure of the hotel I was getting thru the secret deal I paid the additional fee for "trip protection". I checkout and received the hotel confirmations from Priceline. I did not agree that it was a great deal. 1. Parking was additional $40 a night and 2. It was connected to a hospital and attempted to cancel online, but was told could not canceled because I used Express Deals. I then contacted Priceline via the phone, and they explained "trip protection" was only for illness and death and refused to give my money back.

Priceline engages in certain practice with hotels in order to trip a consumer. I just booked a 3-night stay at a hotel for $86/night, after searching for hotels under $100/night. Thinking that I am OK to pay that plus tax (totaling $306), I scrolled through the screens and paid. Only then did I see that the total for the hotel is actually $380. There was an additional item that read "Mandatory hotel fee" of $74. I called Priceline service, they could not explain what this mysterious fee is, except that it is to be paid directly at the hotel.

Rented a van via Priceline in Caicos. The rental was fine, and the basic price matched the quote. Unfortunately, the "taxes and fees" quoted were under-quoted by about $100. This was for a "premium location" fee. If I do this again, I'll probably call myself to verify the total price - it just doesn't make sense to use a tool to compare prices that doesn't include the total price!

If my business matters so much to them, why won't they reimburse me for a trip I had to cancel due to an unexpected flair-up of an ongoing medical problem while I was out of town? Getting another doctor other than my specialist outside my hometown makes no sense. But, that's what they expect! There are exceptions to every rule. A little compassion would have been nice! Be careful Priceline users!

I booked trip through Priceline for the car and hotel. The charges for my hotel what is diff from actual price. They advertise best price guarantee but that is completely not the fact. Instead when I receive my receipt from hotel that is much cheaper so I try to reach Priceline. They just said, "That is an error. The other thing is rental car." Even you only use for couple of hours they charge you whole day and never refund, never issue any credit. All other site if you book and return it early always get refund, not the Priceline. Never ever book with them again.

On Nov 30, 2016, I booked a hotel on Priceline using the "Name Your Own Price" feature. The booking is for Jan 18 and 19, 2017. The "guaranteed " rate that I bid and got notice that it was accepted, was $85 per night. When I got my credit card statement, the charge for the booking was $290. I emailed them and they responded that they couldn't honor our contract -- too bad for me. Why did I bother to bid then book a hotel through Priceline, when I am bound by our contract, but they can charge me whatever they choose. SO LONG PRICELINE!!

Be warned - Priceline.com falsely advertise hotel rooms, leading to a final booking for a room type not chosen by the customer. I booked a room via Priceline specifically for its private Terrace feature. The room had photos and a listing that clearly described the terrace - and the room was called "Terrace Suite King Bed." When I clicked book and paid I noted in the receipt email it made no mention of the terrace. I immediately spoke to a Priceline agent who, after an hour, confirmed the room booked was a generic "Deluxe Room Type" - NOT the room I had selected - no terrace and most likely a smaller size. I had no choice but to cancel and make a fresh and accurate booking with Expedia. Stay clear of Priceline. They draw you in with lower prices, but because of these deceptive listings you're not guaranteed the room you select. Shoddy, third-rate at best - unscrupulous and fraudulent at worst.

I purchased flight to Hawaii on Aloha Airlines. When they went out of business before the trip Priceline would not return my money. I do not like their restrictive policies and no recourse policies.

We used Priceline in December, 2016 to make a room reservation. We paid the hotel that we stayed at, but Priceline also took off the hotel fee for the same exact room on the same day. I have spent hours on the phone with Priceline trying to get our refund. I have sent them bank statements, emails, ID numbers and all I get is the run around saying it isn't their fault. But, I haven't received any financial payback for being charged from their company. They will not take responsibility for taking my money and charging me twice. So, I am out the money from using their company. It has taken hours on the phone and submitting receipts, etc.

Your tickets are messed up and they keep helping themselves to your credit card. You have to speak with someone that does not speak English well. They ended up messing up my tickets. I called in and there was a nationwide computer problem and I put my office phone on speaker all day and we were never answered. I went online to cancel my ticket and confirmed that I really wanted to cancel. I called the next day before I left for work to make sure they were canceled and she informed me that I was one day too late to cancel. I purchased 6 tickets and only needed to correct or cancel 3, agent could not help me (would not). They have double billed me. My credit card is a mess and they keep fighting with me. It has been a total nightmare. Will never use them again. I think they double bill you and fight with you so that you get so frustrated you pay into their scam.

I went to Priceline to book a flight for the owner of the company for a business trip over the holidays. This is something that I have done many times but after this incident we as a company will never use Priceline again. I booked a flight for 1-2-17 for a return flight home from Ft. Wayne IN to Greensboro, NC. I choose the flight online that fit the schedule that was needed for this trip. I went thru the confirming process on my computer screen and made sure that everything was correct. We were sent a email with the ticket information but when my supervisor took the ticket to the counter in Fort Wayne, IN the ticket was booked for a month earlier. This is NOT what I confirmed on the screen and paid for!!!

I sure wish I had read the Priceline reviews before I used them - I agree they are horrible and I also don't think they should not be allowed to operate! I had no idea that there was no way to speak with a "live human" at Priceline - they sure don't advertise that! But I found out after spending hours trying to reach them - I called the P# listed on their website: 877-477-5807 and there's no way to speak w/ a human, in fact the call hangs up on you - now that's what I call great customer service - LOL! Then I tried "live chat" through the computer, which was quite timely also, and was told that even though I made the reservation for the rental car through Priceline, they could not do anything to the reservation (i.e. change the driver from my spouse to me since spouse has to arrive a day later and I'd be picking up the rental car) stating that only the car rental co. could access the reservation.

This is a terrible company. I offered $800 for a ticket from Logan Airport in Boston to Morelia, Mexico and went through hell. OK you expect some hell from Priceline. But $1000 worth of torture is not worth the $200 you wind up saving. If that... On the return trip to Boston these morons decided I needed to spend (Are you ready for this?) FIFTEEN HOURS in the Mexico City Airport even though there are a dozen flights that leave from Mexico City to Boston everyday! Clearly they have no problem abusing the flaming ** out of their customers for your business which I might add I will NEVER give them again. Only a sadistic brute of a company like the Spanish inquisitors of Priceline.com would subject one of their customers to a wait of 15 hours in airport when flight after flight leaves from the city you're at to the city you want to go. PRICELINE STINKS. I will NEVER, EVER USE THESE CLASSLESS CLOWNS AGAIN. EVER.

We rented a car to travel to Niagara falls for a conference. I called in advance to Priceline to make sure the car was ready. They confirmed it was ready at Thrifty car rentals. We got there, nothing in the system. Guy told us to call Priceline so I did. They didn't help at all. Said we have to book with another company because they have no cars available. This made me really frustrated. Thankfully guy at Thrifty told us another car rental place close by and we got a car at Discount Car Rentals. BIG shoutout to the guys there. Great job, very professional service. We got the car in under 20 minutes, ended up being late but all was good in the end. NEVER USE PRICELINE CAR RENTALS.

I reserved a rental car through Priceline. The car was to be picked up at the airport in Las Vegas, but when we arrived, we had to take a shuttle to car rentals. When we arrived there, we discovered that our car rental was at yet another site and we now had to take a van to that site. It was a strip mall and the name of the company (Verve Car Rental) was not the same as we were given in the confirmation. The manager said Priceline has known for two years that the site had moved, but doesn't change the information online. I was also informed that the rental didn't open until 6 AM and our return flight was 6:30. So, we had to return the car after only one day, instead of two, and get a cab back to the hotel and then get a cab for our early morning departure the next day. Instead of costing $114 for two days, it cost us $114 for one day plus an extra $25 in cab fees. I will NEVER use PRICELINE again.

Buyer beware. Using Priceline.com, I booked a hotel in Boston. I received a confirmation email from Priceline that indicated my booking was completed by Agoda and I had paid in full. I tried to check in at the hotel, they told me they had no record of my Priceline booking. The hotel phoned Priceline Customer Service who transferred us to Agoda. Priceline and Agoda offered no help or apology, and recommended I book directly through the hotel. Even worse, Agoda suggested the problem was the hotel who could not honor the booking and that my payment had not been processed. The hotel was not the problem, I made an online booking through Booking.com and it immediately showed in the hotel system and the hotel upgraded my room as a goodwill gesture. The hotel indicated they had experienced this recurrent problem with Priceline bookings. Think twice before using Priceline.com.

Because of bad weather we cancelled our trip to the Twin Cities. I cancelled the trip on the website before the deadline of noon on Dec. 22 but because I cancelled on the website and didn't call I was charged a $25.00 room fee. We did buy travel insurance but it did not matter. We will never recommend or use Priceline again!

The worse, despicable, rude, lying noncompassionate, hardly speaking English, worthless company. BEWARE. I bought tickets through them to Maine. Rental car too. Bought flight insurance so in case I needed to change return date due to mother who was passing away. I needed to change date as she had passed and so I called them. What ensued was a nightmare. I kept getting passed around and put on hold for hours. Then phone would get disconnected. I would have to do it all over again. Priceline was going to charge me over $700.00. All they kept saying was file a claim at some website and that I must pay now out of pocket!!! 4 and a half hours it took to try and get this rectified with NO help. FOUR AND A HALF HOURS!!! I called United direct and they charged me $61.00. I will never use Priceline again and I will make it my mission to destroy them on social media.

I am never using Priceline again. They screwed up the car rental and my $332 rental just cost me $700. Guess I can't take my children I haven't seen in over two years out for Christmas dinner now. They don't care. I spent 35 minutes on the phone trying to fix their mistakes and they flat out refused. They also refused to answer one question I asked over and over for fifteen minutes, didn't take ownership for their mistakes, and their customer service rep and manager were so disrespectful and rude.

I went to Priceline.com to book an airline ticket to bring my son for Christmas. The site told me that the flight was unavailable to select another. On the 4th try it finally went through but the reservation was different dates than I requested. I then noticed they had done a pre-auth on my debit card four times making $1,300 unavailable to me. When I called they cancelled the flights and said the pre-auth would go back to my account in 24 hours. It's day 7 and two days before Christmas I still do not have my money or any tickets to bring my son to see me for Christmas. Numerous calls getting the run around they refuse to do anything to help me. Only thing I received was the email below after 7 days:

I tried to make a booking through Express Deals. It stated that hotel would be something similar to your hotel - is similar to Holiday Inn, Best Western, Hampton Inn, Fairfield Inn by Marriott and Marriott SpringHill Suites but the booking was made at Extended Stay America. When I contacted them to express my concern and asked for refund, they refused stating the contract terms. This is not fair. They state something and deliver something which is not written anywhere. Beware of their unprofessional practices and fall into their trap.

We used priceline.com to compare rental car rates for a trip in December 2016. Priceline.com did not find any matches that met our 'bid' for the car. Priceline sent a link to a similar vehicle at a comparable price but we did NOT intentionally confirm the reservation nor did Priceline.com actually provide PROOF or a confirmation of our rental. December 6 is when we were 'comparison shopping' through Priceline.com and we received an email that on that date but it was very innocuous and did not indicate anywhere that we'd actually confirmed a car rental reservation. In fact, you had to page down to the bottom of the email to see what the email was all about - a car rental - but, again, it did not state we had actually reserved the vehicle.

Let me say I have used Priceline before. However, on Saturday, December 17, 2016, I experienced a company that was non-credible and uninterested in correcting a situation caused by Priceline! I rented a vehicle to move my daughter from Louisville, KY to Jackson, Mississippi. The weather was awful. I got to the National Counter and the agent says, that will be three hundred and eighty-six dollars. Usually, when booked through Priceline, you simply pick up your keys and you are good to go. The agent asked me to call them. It took me forty-five minutes to get through.

The latest is the Banner "XYX hotel" $114.00 a night "choose room". Good luck finding that $114.00 rate! You then choose your dates to get a quote and that $114.00 a night room is now $159.00. So I went on their chat application, and asked, "What night is $114.00 at XYZ hotel?" "Well we don't know, it's based on availability". At least a car dealer will say, "We have one in stock at that price". In this case Priceline had no idea if there was a $114.00 room "ever"? Why is this allowed? Of course it's not as bad as the hidden "resort fees". How is it "free parking" and "free internet" when that is part of the "resort fee"?

I rented a car for 10 days and now only need it for 2. I wanted to turn the car back in but Priceline will not refund the money. They said I could turn it in but they would still charge the remaining balance to my card.

We had a rental car for less than 3 hours. It broke down leaving us stranded in freezing weather. We had to arrange alternative transportation as the rental company could not bring us another car. We called the next several days and still they could not give us a new car. Well, it's been 7 weeks and every time we call Priceline, it's another new story about why we can't have our money back. First, we had to wait until the 2 week rental contract was up even though the car was returned the same day. Next, we had to wait 10 business days for the claim to process. Now we are supposed to wait 14 business days for a refund approval. I am starting to wonder if I will ever see my money! It was a large amount for a 2 week rental car!!

Due to my job requirement I travel a lot and I have traveled a lot during the last 10 years. During my last trip I had a lay over of 24 hours in Dubai, UAE so I used Priceline.com to book a hotel room. The reservation was done through their "Express Deal" and the offer provided amenities such as Airport Shuttle Bus and so on. After the purchase the hotel that was booked DID NOT have any shuttle bus! Did NOT provide the breakfast that was included in the purchase. I contacted the Priceline.com numerous times to either provide the service that I paid for or cancel the reservation so I can book another hotel that actually provides the services that they get paid for. Their answer was "Sorry, there is no refund policy." Every representative and their Senior Supervisors that I spoke to said "we are really sorry about the trouble but there isn't anything we can do. Since it was a blind deal."

I made a reservation through Priceline and when I received my cc statement called to verify the reservation. Priceline stated they didn't have the reservation so couldn't help me. I disputed the charges only to find out they passed the reservation to their China sister company Agoda. Agoda stated the reservation was non-cancelable so I reinstated payment and told them. Since the payment was not received by them before their self-imposed deadline they cancelled my hotel room and are now keeping the cc payment. I have used Priceline hundreds of times but never again. The Agoda relationship is a scam!

You really have to DIG to find the Small Print buried inside their Booking Policy. I didn't because what they wrote in Large BOLD print: "FREE Cancelation until 1 day prior to arrival date"! Who would look any further after that? But inside their Booking Policy (if you are lucky to find it) you will see this: "Deluxe Room at Concourse B Non Refundable"? See my Images. I booked 'FREE Cancelation' Room and got a Classic BAIT and SWITCH. Disgusting Company!

Priceline gives the impression that its users are getting a great deal. You make what they call a "bid" and then they pretend that you got it. Then there are the extra fees! The net result: You will very likely end up paying substantially more by booking via Priceline than if you just went to the Hotel, Car Rental, or Airline companies' websites. And if you need to make any changes at all after you book Priceline's response is a great big **. So PLEASE: Do not give this company any of your business. You'll save money and get better deals elsewhere.

I contacted Priceline about paying for a rental for someone other than myself...asking if it were possible. They said yes as long as I booked online, and walked me through the steps of making a reservation. I gave my credit card info and assumed all was well. I was told that the driver would need to put a personal credit card down for "security deposit" which was not an issue. Two days later I find that they charged the driver's credit card and not mine....I called and all I heard is "I'm sorry but there is nothing I can do." I assume their policy is to get the booking and get the money from anyone I can... and lie to whomever. I would never trust Priceline.com again.

I booked a Ticket last night. Two hours later they refused to make a cancellation. I just want to warn you guys think before you book. I will never book tickets with (price line) consumer affairs whatever you silly guys are called.

I purchased tickets for GE on 5 DEC 2016. Priceline has a guarantee to beat that price but must notify them within 24 hours. I tried that and could never get through to them. Finally I did and told them I purchased tickets for about $200 cheaper and only one hour layover going and coming. (They gave me a layover in Amsterdam of 20+ hours! If I had known that, I never would have purchased the tickets, I would save nothing as I would need a hotel room). Finally I got through and they refused to credit my card, telling me I missed the 24 hour window, even though I explained I tried. So I contacted my credit card and they said they could do nothing about it. (THIS IS A BANK OF AMERICA CREDIT CARD so I am cancelling this one too.) Then I was told I would get a credit for another ticket but there would be a $300 rebooking fee! Stay away from these internet scam artists!

Placed a reservation with this company for a car rental. Was quoted for 67 pound yet on arrival to the car rental I was asked to pay 183. When I tried to contact their customer service was told they will get back to me in 10 day. Some customer service. Left me hanging dry. Never again.

I booked a flight and car package from Priceline for Christmas to fly home and see my family. My parents were not going to be able to pick me up so I booked a car as well. After I booked my package, my mom tells she is able to pick me up from the airport so I try to cancel my car reservation and call Priceline customer service and they told me they were unable to cancel my car portion of the package. What kind of company these days is unable to help you save money during the holidays? Companies used to be able to allow you to cancel a car reservation. I feel I called within plenty of time to be able to cancel a reservation. What a crappy company. I will continue to book through Expedia from now on. They are a company who at least works with their customers.

Will double charge you, be careful. I did reservation and prepaid online thru Priceline at AVIS counter I was offered an upgrade and did accepted, but in the end instead of charge me difference for upgrade I was double charged. Paid once to PRICELINE and a second and more expensive time (because of upgrade) to AVIS. Nobody will take responsibility.... in my opinion it's a common scam that is practiced at AVIS Denver Airport location. I was shocked to find out PRICELINE will not help to solve problem... maybe they are on the scam with AVIS.

In August, 2016, a friend and I purchased travel insurance when we book a package on priceline.com (flight and resort) for airline flights and hotel accommodations in San Juan Los Cabos, Mexico. With our reservation, we also purchased travel insurance. Our confirmation email included a "link" to the insurance. Unfortunately, after we were at the airport waiting to board the plane, it was announced to everyone waiting to board that our flight was cancelled due to a mechanical problem of the airplane that could not be repaired. Even though we were near the front of the line for rebooking, airline representatives were unable to reroute us to our destination on ANY airline until the following day. We had to leave the airport, get a hotel, and arrange for transportation back to the airport the next day. In addition, we had to contact the resort and our prepaid ground transportation services to cancel and/or rebook for the next day.

We are traveling as a group of 8 and booked 4 rooms via Priceline. By the time we arrived at the hotel checking in, there's only 3 rooms reserved at the hotel. As apparently the hotel only got 3 reservations from Priceline not the 4 I booked and got confirmed. We then called Priceline and they sent us to a nearby cheaper hotel with very bad reviews. When we talked to the manager, the Priceline manager gave us attitude and insisted on there's nothing he can do. The hotel front desk was very nice but Priceline was really irresponsible and not helpful at all. We wasted about 2 hours on the phone and got roll-over beds ultimately. I will not book through Priceline anymore.

I made a mistake and booked the wrong flight and hotel. I was hoping that because I called within 15 minutes after booking I would be able to cancel it and re-book. They were completely unhelpful and now I'm stuck with a flight and hotel to the wrong location. Never in my life have I had a company so unwillingly to help a customer out. I will never ever ever use Priceline to book travel again. There are plenty of other websites to use with WAY more helpful people willingly to do whatever it takes to make the customer happy, and Priceline is NOT one of them.

Several months ago I gave Priceline a pass on a major mistake they made and now they screw me. I recently tried to change the return date on a rack rate airline booking. They wanted to charge me more than a totally new ticket. Prior to this they had made a mistake on a hotel price where I booked a 4-star hotel for $25 per night. They called me and I accepted their mistake and allowed them to cancel my reservation with a measly credit of $25. William Shatner owns a major part of this company (he is great) but Priceline should be ashamed. They even kept me on hold for 30 minutes to let me know they were going to rip me off (my call to them from my winter home in Mexico cost $1.00 per minute). I will never use Priceline again!!!

I rented a car through Priceline and discovered minutes after I booked the car that I rented it from the wrong airport. I called within minutes and asked them to change the reservation to the right airport. They said it was impossible, that once a booking is made there is no change possible. I called the rental company and they said they would be happy to do it but that it goes through Priceline.

I have had a wonderful relationship with Priceline until recently. But then they billed me for something that I was not responsible for. They absolutely refused to remove the erroneous billing or even discuss it. I will never be a Priceline user ever again.

I made a reservation with Priceline.com for Thanksgiving Day 2016. During my reservation Priceline asked for and I gave then my MasterCard card numbers. They gave me a confirmed reservation number, and emailed me details of the rental agreement including charges to my card and a notice to bring a valid driver's license and the card used during the reservation. Which I did. Only at the counter at MSP Airport on Thanksgiving Day, to be told that they cannot accept my card because it is a debit card. Now that Is ** up! The card was fine during the reservation, and then at time to execute the rental, to be told my card isn't acceptable. STAY AWAY. GO TO HERTZ. HERTZ ROCKS!

I used Priceline to obtain a room for my stay in Richardson TX for 5 nights. Regular hotel rate was $89 per night. I was able to bid a Priceline rate of $65 which was accepted by Wingate of Richardson, TX. I have always used Priceline since 2002 and have never been let down.

Stay away from this website. The rates announced are never the final rates!!! If you pick one of their "best deals", they will let fill your details and the time of the booking, you'll get a message that the deals is no longer available. They will then take you to a page where their best deal is now twice the price you saw earlier. It is a total scam. No surprise it is FAILING website and people no longer use it.

I had booked a flight on Priceline. After booking got a offer to rent a car. Generally the combined offers are good. So I booked a rental car because it said they will match any better price! This was my draw to book, and then I found a cheaper offer, so I called them to match it. They gave excuse, "IT HAS TO BE FROM THE SAME COMPANY" and that my booking was a PREPAID one, so no refunds or Changes!!! Very disappointed with their 3 Cust. Service agents and the managers! Already telling all my friends about this experience, and stopping them from using Priceline. Any putting a word out there for others not to fall for False Advertisements by PRICELINE (or BAITLINE).

I called for a mid size car. When I arrived they had a large SUV. Also, I informed them that I had insurance and did not need additional insurance. I refused the SUV and finally they gave me a car I requested but they also charged me $139.00 insurance. They advertised a 45% discount. It was not. Because I was in such a hurry, I forgot to look at the contract. I had to pick others up in another town to travel to a funeral. The car was not in good condition. I called Priceline and informed them of the problem and it was a nightmare for they denied that I did not give the correct information and they were correct. I have no intention ever to rent from them again. I was humiliated.

Booked a two night stay in Nashville. Called the day of and had to cancel cause of a family medical emergency. They couldn't get in touch with mgr of motel cause it's a weekend so I just lost $190. I will never use their services again and will steer all my clients away from them. I am in the travel business and deal with 30-40 customers a week. They will all be informed of the way Priceline treated someone who had an emergency... Without any feelings or customer service and satisfaction. Just glad it was not a big vacation!

Got reservation from Priceline for car rental through Avis, never used. Avis gave me a much better price than Priceline in person. I used Avis in person to save. I was still charged Priceline's full amount along with the Avis rental I bought. Never use Priceline, they are bad news.

Tried to rent a car, booked it on Priceline. When actually at Avis counter was told that the reservation is not affiliated with the rental company. Priceline refused to give me my money back. Total scam and money theft! This business has to go!

I'll make a month long story as short as possible. I've spent 13 hours and one month of my time trying to reschedule a flight WITH a health certificate. After 13 hours on the phone, 3 faxes, 2 health certificates, they were willing to do NOTHING to help me out. In the end I ended up paying MORE, the FEE and received no compensation. The big man wins again, the hard working small person loses. SHAME on you Priceline! Never again!

I bought a vacation package and had a horrible experience. First of all the rental car place Budget said I must buy full coverage ins. with them. I already have Geico, but they basically forced me to. Then our hotel by Universal Studios, CA the Sheraton, was dirty and noisy, the staff did not care. When I came back from our horrible trip Priceline would not do anything. They just gave me numbers to contact Budget and Universal Sheraton. A 100 emails later nothing. Over $1200 trip down the drain. Priceline customer service is in another country and they do nothing but talk down to you!

Priceline.com business is scam and horrible customer service... I no longer will do any business with them. Bunch of stupid people who only read script. 2 days after booking a ticket with them and even though I purchased an insurance protection with them, they no longer honor my insurance to cancel the purchase due to an emergency in the family. They are asking me to show them proof, which is against HIPAA and patient privacy policy. I no longer do business with these thieves and dishonest people.