Priceline Reviews

I rented a car via Priceline. I had to cancel the reservation due to Covid. Rather than handle it themselves, they gave me a phone number for the rental company. The rental company said they would refund the charge, but due to "system errors" it didn't go through. 2 weeks later, I contacted Priceline again and requested that they handle the refund. Basically I was told that it wasn't their problem. Never again.

I understand that part of the deal about PriceLine is that you get special deals for being locked into a reservation. However, given the unprecedented COVID-19 pandemic, they should reverse this and allow cancellations for everything. I made a reservation for a hotel, and whenever I go to cancel, it says to check back later and maybe I'll be able to cancel. I realize that some of this has to do with the hotel itself, but surely Priceline can lean on the hotels involved and highly "encourage" them to be willing to do a refund now, and not force customers to keep checking back in so they can finally maybe get their money back. I realize that hotels are having a hard time right now, but so is everybody else, and I don't think it's right for them to hold people's money hostage just because they can.

I made an online car reservation through Priceline. Because of COVID-19 we canceled our trip. (I am 80 years old.) I have called numerous times and all that ever happens is that I get caught in an endless, nonsensical loop. It is impossible to talk to a real person. This certainly is the last time I will ever book something through Priceline. They charged my credit card at the time of reserving and now I can't cancel my reservation because their system won't allow me to either use my phone number or booking reference number, saying it doesn't recognize either one of them and would I like to use my phone number or trip number, even though I tried using both of them! PRICELINE IS A RIPOFF!! NO QUESTION OF THAT!!

I asked Priceline after I booked a room for my girlfriend. She didnt have a credit card so I asked priceline if I could give the hotel a credit card over the phone - long wait times because of COVID and they said, "We have referred you to a Just ask a lawyer will help you and it is only $1.00." It was 5.00 and they try and upgrade you to 52.00. What a rip. I will never use Priceline again - they can't even answer a simple travel question?

I was told Bally's Hotel and Casino closed due to Covid-19. We will attend there on July 12 to July 17th 2020, I made contact them Priceline and kept answer machine recording keep looping and not given you full refund. You lose the $911.85 I flip my mind off and angry because I am not able to go there due Bally's Hotel closed and boarder non-essentials/essentials from USA/CANADA. This priceline is #FRAUD, #RIPOFFPRICELINE, #LIEDPRICELINE, and much more. I recommend you don't book this company priceline and will not give you full refund due reason covid-19, and advantage your money!

I am cancelling a flight for April 21. They want to know why. I said I'm 73 and afraid to fly. They want to evaluate my request. Huh? I intend to spend my quarantined time letting people know how Priceline does business.

I reserved the car thinking that I was going to need it. When I realized I was not going to need the car within a couple of hours I called to cancel the reservations. I was told that I could not cancel the reservation and I could not receive a refund. When I book the car I thought I had checked the box to pay when I pick it up and they said that I paid for it before I pick the car up so therefore it was not refundable which I don't understand. If I cancel that 2 hours after I booked it I was not to pick the car up until the next day so I canceled it well within 24 hours. Priceline is refusing to give me a refund so I will never use Priceline ever again. So basically I paid for a car that I never used. I do not think it's fair that Priceline is ripping people off like this and they do not try to work with you as far as giving you your money back.

I have been trying to contact somebody from Priceline to cancel a trip due to Covid19. I have called and enter my phone number and a computer keeps telling me that I should call back. No human Being ever picks up the phone. I will never ever ever in my lifetime will book another trip with this fraud company. I will make sure that nobody in my family or friend books with Priceline.com. My money is good somewhere else.!!!

This is the worst travel company. During COVID-19 epidemic they refused to work flexible option or issue credit to their customers while all other airlines and travel agencies were doing so and working with their customers.

I have been a Priceline user for years and now during the COVID-19 pandemic, life is changing and apparently Priceline has no clue. I had a critical trip cancelled due to this crisis. Are they expecting their clients to pay for unused services during this time. They apparently want you to danger yourselves and those around you by forcing or making people to pay for unused servicies. I will be responsible and eat the cost, but again they do not care. I was told due to the contract with the car rental companies there will be no credit. My cfm # is Thrifty reservation via Priceline (Trip Number:**). Thrifty rental car reservation from Wed, Apr 8, 2020 8:30 AM to Sun, Apr 12, 2020 6:30 AM. Confirmation number: **.

I purchased a hotel and got to the hotel and was meet with bedbugs. I refused to stay there and the hotel stated I would have to request the refund from Priceline. Priceline refused to give me my money back. I did not stay at the hotel and with COVID19. You would think Priceline would be more empathic. Never again. I prefer to book directly with the airline or hotel. That way I don’t have to deal with this no refund policy. They are money suckers.

Was supposed to travel to Cozumal, Mexico But with the Covid-19 US borders were shut and no unnecessary travel unless a emergency. After many tries kept getting put off. All I wanted was a Voucher for the resort, not my money back. Worldwide Pandemic and was told no. All they care about is your Money, not the customer. Beware if you use Priceline.com for your travel agency.

A few friends booked a hotel almost $300 it cost us for the Toronto hair show this year. We booked with Priceline. Due to the coronavirus the show was cancelled so we called far enough in advance to cancel the room, as we could go (out of our control) they will not refund our room. So now we're out $300. Please do not book with them, they are scammers and only take your money.

Priceline indicated they would follow the airline's policy. When trying to rebook a flight, first the representative said there were no available flights to my destination. When I corrected him as I was on their site, he then insisted that I could only use the ecredit to go to the same location and that was the airline's policy. I called the airline directly, and that was not true. Thankfully, the airline helped me directly!

Let me first start out by saying I am/was an avid Priceline user. I would spend thousands of dollars using them. They allure of “priceline VIP” pricing and “Mobile Deal” always got me to choose them. DO NOT LET THIS GLAMOUR FOOL YOU. They are crooks. The customer service is absolutely terrible, and recently I just found out that they don’t care about their customers. They are a commission based company that care only about the dollar they can make off you.

Purchased tickets and flight insurance. Coronavirus and my being at extreme high risk health issues prevented us from flying. After talking to both parties We were denied us our refund. Also Delta airlines canceled our return flight. Still denied us any refund assistance.

I was charged for a hotel room in American dollars even though the website positively showed the amount in Canadian funds. My hotel was in Canada, my credit card is Canadian and now they refuse to reimburse or even admit that they made a mistake. This is not the first time we have had trouble with Priceline. Stay far far away from this scamming company.

Made a cruise reservation on priceline.com and granted it's not until March 2021 but with everything going on we decided to cancel it and see how things go. I called priceline.com customer service to cancel and she told me there would be a $100 cancellation fee! I was furious and asked her, "Where does it say that." She said, "It is on your invoice." "So you're telling me it's on the invoice I received "after" I made the reservation!" She states yes, So how unfair is this that I didn't even know about a $100 cancellation fee until AFTER the reservation was made. Something needs to be done because I find this very deceitful!!! How do they get away with this! They took my $100 before I even hung up!!!

I made a hotel reservation in December for one night on March 19 in Brunswick Georgia ($110) along with cancellation insurance ($10). After coronavirus issues I decided not to travel and cancelled the reservation March 3. Priceline and Allegiant refused to refund any funds. I will no longer use Priceline for any reservation and strongly suggest any and all do the same.

Made a auto reservation #** with Priceline for Feb.22. Auto confirmation from Priceline was with Budget rental #**. Rental was non refundable and non-cancellable however it was cancelled by Budget and I did not use the reservation. Priceline has refused to refund the fee stating their non-cancellation policy however the car rental WAS CANCELLED BY BUDGET. I did not use the reservation as I was allowed to cancel and now Priceline will not refund any money. A commission to Priceline may be due however no Budget money was paid and I should get that refunded. I did not contract with Budget and if the cancellation was not allowed Budget should not have allowed the cancellation. Priceline has a contract with Budget and it should have the same restrictions as with the Priceline rules. I am not responsible for Priceline and Budget errors in allowing a cancellation.

BEWARE!!! I booked a car through Priceline for a trip to Orlando. Because of the Corona Virus, trip had to be cancelled. Called Priceline with plenty of time to cancel. They absolutely refused to give a refund. They would not even allow us to use for a future date. UNACCEPTABLE! HORRIBLE BUSINESS ETHICS! This us how they conduct themselves and help people out during this pandemic??? GREEDY! MONEY HUNGRY! I will NEVER EVER use Priceline again!

Unreasonable response to Covid-19 car rental cancellation. I rented two Thrifty vehicles through Priceline to pickup in Raleigh, North Carolina, Mar.21 and 28. I chose pay the full amount, $644.28 American, at booking. I knew the contract said, no refund if you cancel. My family decided it was very unsafe to travel at this time. I called to cancel the two cars and when I asked for a credit, I was told, the deal between Priceline and Thrifty did not allow for any refund/credit. I think this is very unfair, because: I can't fly because of Covid19. Priceline and Thrifty has taken my money and done nothing for it.

I had a trip planned to Kansas. Unfortunately it was canceled because of the Covid-19 pandemic. The airline (Spirit) & the hotel were gracious enough to cancel the booking. Not Priceline. Bunch of CROOKS. Will never book through them or their affiliates like "Booking.com" or "Kayak" ever again.

WORST CUSTOMER SERVICE EVER! This company is preying on it's customers because of this virus outbreak. Not only has my travel insurance magically disappeared from my trip in April, which has happened to countless number of people I have talked to, they are changing all my flights causing me to miss the events that I was flying to get to in the first place. When I talk to them about it, they say to call a number. When I call the number, they say they are only dealing with people whose flights leave within 72 hours. Well they changed my flight times to 36 hours later, which means by the time I call 72 hours before my flight, it will actually be 36 hours before my flight. I also have a car rental purchased through them for my original flight, which they also refuse to assist me with.

I made a hotel reservation a few weeks ago for this coming weekend. Earlier this week when I was informed that the Canada/USA border was closing for unnecessary travel I called Priceline to cancel our reservation & get a refund. On checking today with the hotel my reservation had not been cancelled. I called Priceline again today & they claim it is the hotel's fault - this makes no sense to me. I booked through Priceline; I cancelled through Priceline. Obviously it's a Priceline problem but I'm out the money for the hotel room! I WILL NOT BE USING PRICELINE AGAIN. There are enough other booking companies. I would give them a negative 5 star rating!

My son and I booked a hotel while he was on his Spring break. When the Corona virus broke out, I asked to cancel my trip because my son has asthma. They would not cancel it! They stated I would lose all of my money if I canceled. As a single mom, this trip was the world to my son. Customer service was awful!! Cheryl N.

I was attempting to manage my flight due to it being canceled by the airline. The airlines site referred me to work with my booking agency. I understand these are trying time, I attempted to use their process and only received an automated email. Attempted to call within the 72 hours of my flight and still was not permitted to speak with an agent, instead was informed that I cannot get a refund for my flight by a recording. My flight was canceled by the airline. Their website states that they are following the guideline per the specific airline, per my interaction I had today it is conflicting.

I recently purchased a hotel stay for an Orlando trip. I completed the reservation PER PRICELINE REQUEST over the phone. I supplied all my relevant information and asked for a copy of my itinerary and a receipt for payment. I received a link to my itinerary but the itinerary was never populated. I got an error message that the itinerary did not exist. I called customer service, on hold, and then told that unless my issue relates to a trip in the next 72 hours, they are too busy to talk to me. Obviously, this is for a past trip, not a future trip, so I can't get through the voice mail screen. I left voice mail, requesting a "receipt". I was told the itinerary would be sent to the email address affiliated with the trip. Itinerary never arrived. Called again. Repeat multiple times.

I am very unhappy with Priceline's customer service. During this uncertain time with the Corona Virus spreading throughout the world, Priceline is making it difficult for customers to refund their flight. I purchased a flight for March 18th a week before the flight for a business conference. The business goes once a year and does not use travel any other time of year. The conference was cancelled due to the COVID-19 rules of no gatherings of over 50 people 3 days after I bought my flight. I called Priceline immediately to cancel my flight and was told if my flight was not in 72 hours then I would not receive a callback and to call when it is 72 hours or less away.

I rented a car with them and when I get to Fox Rent A Car they didn't have the car I booked so I ended up canceled everything and did not get the car. But Priceline did not give me my money back. They stole my money without provide me any service. Don't ever book with them. They gonna steal your money.

Takes forever to hear back from them. This is not right.

Been calling and emailing Priceline for 3 days. They don’t return emails even though they say they will within 12 hours. They also won’t take a call unless within 72 hours of travel reservation.. It seems like they are not helping customers at all with travel plan changes based on the travel advisories and Cancellations in plans based on the Coronavirus. I will probably stop using them going forward and advise others to be aware of their poor customer service practices.

I would give them minus five stars if that were an option. Even though I paid extra so I would have the option to cancel, I was not allowed to so. With the current situation going on, Coronavirus, I called to cancel my flight and was told that it was not an option and that if I didn’t take the flight I would be out the price of the ticket. Thank you so very much Priceline for completely screwing me out of my money!!

I booked with Pricline for March 3 - March 10. Everything was fine up until I got to the Hotel, The Smell of Marijuana hits You in the face if You're entering the Hotel thru the side door, My room was right under the door and anytime upon entering or exiting the Hotel the door Slams so I asked was it anything they could do? (Front desk Clerk) She tells Me they're replacing all the doors etc. I asked someone else. They say the doors have been like that for a Year or More. Also I needed another stay for 1 night and Priceline said the Hotel was BOOKED (Which was a LIE). THE ONLY GREAT THING THAT I LIKED IS CRACKER BARREL IS NEXT DOOR.. And Alexa Priceline (Supervisor) don't know her Job but I will be calling back..

Priceline has told me that the hotel Radisson refused to cancel our reservation during our stay of 3/16-3/18! Everything in Orlando is closed until the end of May. Priceline then said, "Oh let me see if we can cancel it on our end." She came in the line and said no. I called the hotel myself and they said they spoke to Priceline and told them that I could cancel the reservation!!! They’ve been telling them that all day. This lady said the hotels website had no travel restrictions! I asked her what state she lives in and then that is when she hung up on me!!! Priceline is lying and everyone needs to know that. They are taking advantage of us during this national crisis! We have children. We don’t want to travel right now! It’s is crazy! DO NOT USE PRICELINE. Hotels will match pricing. Just go through them! Much nicer. This lady obviously is not in the US! Still fighting for my cancellation!

I booked a night at a local hotel utilizing Priceline.com to get a better deal and although I booked for 2 adults and 3 kids, when I got to the hotel it only showed 2 adults and caused a ton of issues. The hotel staff was rude and they wanted to charge me more money because of the three additional people, and they gave me a hard time about allowing the kids to eat the complimentary breakfast that they offer. This night out was initiated for relaxation and enjoying time together and because of the errors on Priceline's booking it ended up being a huge hassle and full of frustration! I will never use Priceline again!

I scheduled a reservation at one hotel and received a reservation at a different hotel. The different hotel wanted to charge me an additional $300.00. I refused and attempted to contact Priceline. The wait time to contact online chat was over an hour but was told when I did reach a person that there would be no refund for this deceptive practice. When trying to call priceline there was a wait time for a call back that exceeded 24 hours. When called back I was told that there would be no refund for services I purchased that they did not provide. I am priceline's customer not the customer of the hotel that is engaging in deceptive practices as well, in my opinion. I would not only not recommend priceline but am also contacting and researching every regulatory agency and the BBB. They should be held accountable for this.

I wish I could leave zero stars. A company that has zero flexibility with its policies during a national state of emergency in addition to nationwide shutdowns of large gatherings that are out of our control, not even for hardworking healthcare workers who are desperately needed at this time causing vacation cancellations, exhibits the lowest form of corporate greed. We were happy to book our vacation with you, looking forward to a necessary escape from our demanding jobs and lives, we didn't ask for this to happen, but drastic times call for drastic measures. Unfortunately your company doesn't see things that way, as long as your legal jargon clears you of refunds you offer zero in terms of compensation, you should be ashamed of yourself Priceline...

I am stuck in India with this carona virus environment. HF010 I called the airline, they are ready to help me with early ticket but can’t change because I got the ticket thru Priceline. I called USA phone number and their auto recording says - can’t call because my travelling is not within 72 hours. Called their Hongkong number, they redirected to USA phone number. Learned my lesson - pay extra and buy tickets directly from airlines. Sent them email, they said they will call me in 24 hours - No call. Very unprofessional..

I had booked a hotel stay in St. Louis but then tested positive for the coronavirus in Colorado. Priceline refused to refund my money. The alternative could have been me showing up to the hotel anyway and spreading the highly contagious virus all over the place (my symptoms are mild but I am positive) but Priceline doesn't care about the community. They care about money and lining their pockets. My customer service agent, Emma, was extremely RUDE. Horrible human. Emma....chat agent on the morning of 3-13-20, needs to be fired. It's bad enough I'm sick and then she is rude as could possibly be and actually disconnected the chat even though I wasn't finished. I waited 149 minutes to speak with a human. Condescending woman. Hardly decent customer service.

No human contact. Sorry cancelation policy. Waste of money buying insurance. Don't expect any return calls. I will never use or refer this company to anyone. A wasted purchase. I'm forced to take a trip during crises times. You take our money but cannot return a call. I called for 2 days with no success. Just a robot with the same message to transfer you, but no agent ever answers. You leave your number for nothing. I went from an hour wait time to 10 hours wait time for a return call.

Our son's soccer journey was canceled due to Coronavirus. The booking was for March 14th. We called the hotel to cancel but they said we had to cancel through Priceline. I dialed their automated system and canceled without being able to get a refund. We didn't wait until the last minute to cancel. It was done in the 12th... two days beforehand. At no point could I take to an operator. They truly don't care about customers. Don't make the mistake I did. Book with someone else.

I tried booking a flight on Priceline.com for a one-way non-stop from GA to TN. Priceline gave me a window between 5am & 10am flights but no other information. I was not comfortable about not having flight details but against my better judgement booked the flight anyway. Big Mistake! Once my flight details were revealed to me, I learned I had a 5am flight to Charlotte, NC then a 3 hour layover then would flight from Charlotte to TN arriving at 10am. I called customer service only to sit on hold for 45min. then be disconnected. I called the airline they said the ticket was non-refundable. Called priceline again & requested a call back, but still have not heard anything back yet. Very disappointing. Buyer beware. You get what you pay for & the service is non-existent. $160 gone! I will never use this site again.

Booked a hotel reservation and less than an hour later received a call that my mother in-law was in the hospital for the 4th time in two days. Hospital advised that they would not release her until a plan was in place to give her 24/7 coverage and not leave her alone. Contacted Priceline to advise of the situation and cancel my reservations. They refused and lied to me several times. Saying Best Western refused to cancel. I called Best Western and they obligingly cancelled my reservation. Recontacted Priceline and the still refused to refund. I even gave them the record number for the cancellation. They continued to refuse the refund and I am being stuck with a $352 dollar hotel bill that I never used due to the emergency.

Website is incredibly misleading, beware. I booked a car and wanted to change credit cards. It turns out, somehow I booked a card that was non-refundable and couldn't change credit card. I thought it would be no problem because I also got the extra coverage that offers "Free Cancellation Until Pick Up". However, apparently this does not allow you to cancel the reservation, despite it not being clear anywhere on the website that this is the case. On the phone their customer service told me this was obvious because there was a "check mark" next to the statement "Free Cancellation Until Pick Up" which is a seemingly ridiculous response. Anyways, Priceline customer service didn't care, didn't offer anything to help (I just wanted to change my credit card). Will NEVER use Priceline again, and I suggest you avoid.

First, Priceline showed NextCar Rental as being onsite at the Miami Intl airport. They were not. NextCar said that upon returning the car, we would be dropped off at the departures entrance. We were not. They tried to get us to pay $25 per day for a transponder to navigate toll roads. We refused the transponder. They offered us insurance (at exorbitant rates). We declined, as we had our own insurance. We were obliged to provide proof of insurance. We did.

I would NOT recommend making Hertz car rental through Priceline. My event was cancelled due to Coronavirus, and I simply need to cancel my reservation. Calling Hertz directly (which is what Priceline instructs you to do), they refuse to take any cancellations on reservations made through Priceline. They gave *direct* help lines to Priceline. The first was just an AD for a cruise, which hung up on me when I answered NO. The second and third numbers use an automated system to recognize your phone number, match your reservation, and automatically connect you to: HERTZ!

Dealing with Priceline was horrible and very stressful. There was virtually no way to contact a live person. I had a car reserved to pick up when I arrived from the USA at Cancun Mexico. Not only was there no car, none of the rental car people had ever heard of the company printed on my confirmation. I was stranded. The end result was that I had to rent a car at the airport, resulting in 1: paying an extra $78 for insurance over what Priceline had quoted me and 2: wasting an hour and a half getting a new rental car. This resulted in my having to drive in the dark (which I don't even do in my hometown,much less a foreign country with poor street signs and poorer lighting. It was a horrible experience - I wish I had read all the negative reviews before booking with Priceline. I'm still waiting on the refund for the non-existent car.

WORST customer service I have ever encountered. Not only do you have to wait on hold up to 30 minutes but they won't provide you with a detailed receipt so that you can be reimbursed for business travel. Their receipt will only show total nights and fees but in order to be reimbursed by your business you need to show an itemized list of daily rates and fees. They claim they do not have this capability. I write invoices for work all the time. It is not difficult. My hotel said if Priceline called them up with the rate they charged me they would be happy to provide me with a receipt that reflected that rate but they refuse to do that as well. So now I am out big $$$ and they don't care. I will be giving poor reviews everywhere I can find.

My husband and I booked a hotel through Priceline. We got to the hotel and Priceline didn't send our payment to the hotel but took it out of our bank account. We had to pay the hotel directly and had to argue with Priceline to get a refund. Also, booking through Priceline was higher than what the hotel actually charged us.

I purchased s rental through them during March 2020. Over the phone, the representative told me that liability comes with the car. When I get to the rental company. They told me liability does not come with the car and it's something I have to purchase. I sat at the rental company for 3 hrs with a 1 yrs old and a 3 yrs old waiting for a response from Priceline. No response to the solution. They were supposed to call me within the hour because it was marked as an Urgent response. I never received it.

Booked flight through Priceline a few weeks back. Unfortunately I got a fever and cold two days prior to the trip. In the wake of Corona virus threat, I tried to reschedule or get a voucher for rescheduling. I was not asking for money back. The customer service is the worst! The rep said that their policy does not allow it. First of all she falsely encouraged me to call the airline directly saying that they would be able to help me. Consumers please note that unless you book directly with the airline, they do nothing. Lesson learnt. Furthermore, when I said that I did not want to board the flight in a sick state, she said that if I showed up sick I would be quarantined for fourteen days! Appalling! Of course I know the protocol. So no help whatsoever, no resolution, and no problem telling me that I would be quarantined. Do not waste time and money, book directly with the airline.

I have had a terrible time with Priceline over the years using their service. Their customer service is never helpful, and completely inflexible to an individual's travel plans. STAY AWAY FROM THIS COMPANY! They also price gouge you if you are a few minutes late on a reservation! That is not way to run a company and not expect a terrible review. Look at their star rating people.... Thousands of unsatisfied people do not lie. I wish I could give ZERO stars, but that is not an option.

DON’T BOOK with Priceline!!! They put money before human lives and safety!! We booked two nights via Priceline. As the daily Coronavirus cases jumped from 33 to 44 today per NBC New York today, we decided to cancel the reservation. We contacted Priceline after long wait and was told to contact the hotel to cancel directly. After numerous calls with no one answering, I finally reached a lady named Jennifer. She told me to contact Priceline because the hotel didn’t charge our credit card. For next 4-5 hours, I was like a ping pong ball being kicked back and forth between Priceline and the hotel. I was asked me to send them the meeting cancellation proof, which I did. However, the Priceline and the hotel staff lied repeatedly that I didn’t send them the proof. I offered to send the email directly to Priceline. They refused to accept it.

This is by far the worst site in existence, in 5 days if my order is not fix i will be filing for fraud. Their site quoted me a set price for a car, hotel, and air fair. After the check out I revived an email stating I do not have the car. They will not offer me a refund, instead they tell me they can't even add a car for an additional price that I have to do a different order that will cost me over 200$. This is insane and this is why I bank with Chase. As I recorded the entire phone call and took photo evidence of what I saw on my screen to show my partner before booking, my fraud case should go through. Thank you chase, and screw off Priceline. DO NOT BOOK. THEY SHOULD BE SHUT DOWN.

After much searching, I booked a hotel in Atlanta. Looking for one that did not say anything about having to pay for parking like many of the others stated. We get to the hotel at after 7 in the evening only to be told that parking was $32 a day. (There 3 days) The hotel blamed Priceline. I filed a complaint through their chat. Right after this, I made a different reservation and then found out I have a work meeting to be at during the same timeframe. I called asking to cancel or just move reservation. I was told by the rep and then her “supervisor” that per their policy, there was nothing they could do. There is no way that absolutely nothing can be done to help a customer. They just won’t help. I filed email complaints with several corporate people only to be told they weren’t going to do anything either. They don’t give a ** about their customers. They are only about the money. I at least expect dinner & drinks before I get screwed!

I booked a hotel reservation at Disney World through Priceline. I needed to add 1 person to my reservation to make a total of 2 people. I talked to 5 (FIVE!) people at Priceline including Beth, Ashley, and Stefie to make this happen, including a supervisor (Andrea). The first Priceline rep told me that he talked to Disney directly and said it was impossible to add another guest and that I had to book another hotel room for that guest. I spoke to Disney myself who said that this was common procedure and happens all the time and that it was 100% possible to add a guest. Disney explained that since I booked through Priceline, it was Priceline that had to authorize this. I then spoke to several more Priceline customer service reps over the course of several hours who all said that this was impossible, it was my fault, and overall gave me a huge attitude about the situation.

I made a simple mistake between AM and PM, I called next day and was told they could only change after charging me $40 to cancel and then redo the reservation. This was ridiculous! No customer service at all, they just want your money. I cancelled and went with another company altogether. Never trust this place, may be cheap but if there is any problems it all comes with fees. Shame on them for not helping with a simple click on their computer.

This was a terrible experience. I was told I would receive a hotel with an 8+ rating but when I checked their rating it was only 7.7 and the reviews were terrible. The reviews were deceptive as well, the written comments did not match the ratings given. There were multiple 10 ratings that contained comments such as sheets were not changed from last guest and toothpaste from last guest was still on the sink. I called multiple times within minutes of reviewing the booking and the reviews and I was told there was nothing they can do. I was told to go and it should be fine, if it is not fine I should address it with the hotel. I didn’t even ask for a refund. I just asked them to change the reservation to a true 8+ rated hotel as advertised.

I booked a hotel reservation through express deals. Their policy states it is non refundable. I purchased trip insurance for $24. I ran into unforeseen problems and reached out to Priceline, the hotel, and the trip insurance company. Priceline and hotel say under no circumstance can they cancel... I find that extremely hard to believe. The insurance company is impossible to contact. Shop elsewhere. When Priceline was the only game in town they had good customer service. There are far better options out there these days. Learn from me and use another booking agency, and DO NOT waste your money on trip insurance.

Priceline offers a car rental agreement where you find out after the fact which car rental company they have assigned you to. In this case they assigned me to a company that did not open until 15 minutes before my flight took off. No amount of reasoning could budge them from their "no refund," "no modifications" position in spite of the fact that Priceline had unilaterally selected the rental company.

If zero stars were an option that is what I would rate, they make you rate at least one star, but they do not deserve it! On 3/3/2020 I purchased a flight with Priceline, the site stated with my purchase I had free carry on baggage and free seat selection included. When I received my email itinerary the seat was assigned and I had no option to change unless I paid an additional fee. I attempted to speak to a representative via chat on their site and was given zero assistance. I then called the number. The person "Mary" who answered my chat and spent 1.5 hours on hold. When a representative finally answered, I was told I had already chosen my seats and I could not change, I explained numerous times I DID NOT choose the seats. They were assigned when I received the email and I could not change them.

Priceline is the worst company I have dealt with in recent memory, perhaps ever. I booked a room for my wife at the beginning of March, at the end of January and received immediate confirmation that I had a room. Two weeks prior to the trip my wife called the hotel to ask for two beds as she is going with a friend. The hotel had zero record of us. We call Priceline, they verify with the hotel that there is zero record of us and they promise to resolve the issue in 4-7 business days. On Saturday I get an e-mail to confirm that they have gotten us a reservation with a new confirmation number. I call the hotel to confirm this reservation number and the hotel has that reservation, but it's for a different person, on a different day.

Had a confirmed trip to Vegas on 01/21/2020 for nights 02/21/2020-02/23/2020 at the Sahara Hotel and Casino through Priceline's Price Breakers deals. Priceline send me confirmation itinerary on 02/18/2020. I drive 4 hours from home to Vegas and check in at 11:30pm at the Sahara. Sahara reservations desk said that my reservation was CANCELLED. It was cancelled by a third party (Priceline/Get a Room). Called Priceline and they also had no idea that it was cancelled until they called their "partner" which is Get a Room. Get A Room cancelled my reservation on 02/11/2020 AND NEVER NOTIFIED ME.

Stay away from renting a car through Priceline. I booked car rental few month in advanced for a trip to Costa Rica. What seemed to be a sweet deal turned out to be a horror that ended up with not having a car despite a booking confirmation, and payment of liability insurance done in advanced. At the airport in San Jose, Costa Rica we found out that car rented through priceline is not available, even with confirmation of the booking. Priceline rejected any responsibility for the booking, and all they had to say is "we are sorry" - not enough when you are stuck in foreign country with a plan of the road trip and you have no car. Any Priceline agent we tried to speak to was useless, no solution on hand. Why do they act as agents and sell products they cant deliver? Not sure how this not considered illegal and punishable by law. Priceline SUCKS.

Don’t use a 3rd party! I had a horrible experience with Priceline.com. I was booking a hotel and when I received the confirmation, I saw it was for the wrong day. I immediately called Priceline who informed me that it was up to the hotel to change the date. They said the hotel refused to. I called the hotel directly and they said changes were not an issue but Priceline had to contact them. Priceline blames the hotel and the hotel blamed Priceline but no one could or would correct the error so now I’m out $200 for a room on a date that I will not be there. I will never use them again.

While at the Priceline website I tried to book airfare and clicked the option for the $100 discount if I opted for a credit card. Upon continuing the site it said it could not give an immediate approval. Then going on the booking site, it said the $450 fare offered was not available and it would cost $950. I terminated the session and did not complete any transaction. The Credit card company is Barclays and I requested the application for credit card be immediately terminated and any charges by Priceline are not authorized.

I reserved a hotel through Priceline and after couple hours I discovered I made mistake. I called them saying that I would like to change my booking because I made a mistake, they said, "Sorry we can't help you." I ended up making two booking and paying for an extra hotel that I did not use. They are really bad. Don't trust this company. They will not help you when you need help.

If I could give 0 stars I would. I have used Priceline many times and always same day. I had a horrible experience today. Even though I had confirmation number the hotel did not have me in the system. I booked 2 hours in advance. When I called Priceline it was in can take up to 24 hours for reservations to get to where it is suppose to go. My ? Then why offer this service was meet with silence. I was offered a 5% coupon code only good for Express deals and had to be used in 2 weeks. I laughed and said I get 10% codes all the time sent to me. Very poor customer service and now they have lost a customer.

It's been a continual merry-go-round trying to get a refund for a room booked by mistake. The hotel manager as well as Priceline customer service have been sooo very polite and stick to the empathetic script without wavering, but offer zero help. Very frustrating.

NEVER EVER USE PRICELINE TO BOOK ANY TRAVEL!!!! They changed the hotel I booked and would not change it back or refund my money. The hotel I chose was 10 minutes from the area I am visiting and now I will be staying over 10 miles away and I am being forced to use transportation to get to my locations. They were rude in handling my response to change it to the hotel I chose and I made the request within 5 minutes of booking it. This is a crap site and I warn everyone they will take your money and then say they cannot help you make changes. This booking cost me $1000 and it is nowhere close to where I need to be. NEVER USE THIS SITE FOR ANYTHING!!!!

I liked Priceline, They said that I am the VIP customer and I believe what they are saying. However, when I found a better price from Hoteltonight.com, they do not guarantee the lowest price. The reason why they can not refund because Hoteltonight.com allows one room per booking. Therefore, the conditions are different from what I booked with Priceline. If I book a room two times through Hoteltonight.com, If I had booked a room two times with Priceline. I think that logic is the same. Do you think that Priceline can say guarantee the lowest price?

I found a "Pricebreaker" deal on Priceline.com. I thought the deal was great. It gave me a flat rate and after I paid, it would tell me which of the three hotel I would be staying at. I proceeded to put in my card (debt) information, and submit my payment. When I submitted, I received a page saying that the "deal was no longer available". Which at first I was a bit irritated, but I figured I would just go look for another deal. Anyways, I tried to book another hotel and my card declined saying "insufficient funds". Well turns out my account was charged for the Pricebreaker that was no longer available. I did not receive a booking confirmation email, nor did the trip show up under "my trips". After reaching out to customer service I will be refunded within 5-7 days. Which is still extremely inconvenient, as I will not be able to book a hotel until my card is refunded... which my options were already slim to start with. I will not be booking through priceline again.

Booked a trip and my husband got very ill. Called Priceline to find out how to file an insurance claim. Phone rep asked me why and I told him. He said he was sorry my husband was sick but he could help me and cancel my hotel and flight, Great! Asked if there was anything I needed to do and was told no that I would still be charged for the insurance and tax. I assumed this was all taking care of until I get a friendly reminder from Affirm that my first payment on our trip was due in a week. Was planning to pay whole thing off because it shouldn’t be much since the trip was cancelled.

Booked airfare and travel insurance through Priceline. Forced to change plans, discovered I need personalized coverage vs the package provided. Ok no problem. Called airline to deal with the issue. No can do, Priceline does not allow it. Ok fine. Call Priceline, can only change the date or lose the money. Paid an extra $360 on a $560 flight just to do this. Guess what? Priceline failed to pay the airline! I end up standing at the check-in on the phone hoping the technician can figure it out. Half an hour later and the airline just takes care of it and Priceline gets to keep the extra! They suggest I stay on the phone to get a refund but, alas, because the airline sucked it up the Priceline technician ends up too confused to understand 'cause (from his screen) ** magic.

I was shopping for car rental deal online when I came a cross a good rate from priceline.com. For 2 weeks van rental, I was quoted $1092.24. When I arrived at Thrifty at Midway airport on Dec 21st, the person at the counter did not honor the rate I showed him from Priceline and he wrote the contract for $1368.62. Since I was with a family and got luggage, I had to take it hoping I can talk to customer service at priceline to resolve the dispute.

We contacted Priceline for a rental car in Honolulu on our vacation. They sent us to this rental place called Economy and when we got there their information was different than my receipt that I had, and showed some discrepancies as far as return time. I set it for 9 pm as our flight left at 10 pm. I would drop it off by 8 pm was my intent.

I made reservations through Priceline phone number off their own website (but company who picks up the phone is a middle man called Getaroom.com). The only request I made was that the a hotel HAD to be Hilton affiliated. I checked in and noticed many issues not typical for Hilton affiliated hotels like down wifi which I needed in order to work. I go back to the front desk and ask, "Is this a hotel Hilton affiliated?" They told me that they were not. I then called Priceline back on same number I used to make the reservation and I received the run around from someone that was telling me I could be reimbursed, but I had to first go to the local 7eleven to purchase a gift card in which they would then reimburse me through the card. Basically this was an obvious scam.

My reservation was cancelled with my airline due to a missed flight. On my reservation, it specifically said to call Priceline with any questions or issues. I did, and they informed me that they would do nothing to help me reschedule or resolve my reservation, and that I needed to contact the airline myself and file any complaint with them. When I provided Priceline with written proof from the airline that they would approve a refund, given that the booking agency filed the request (aka Priceline), they did nothing, kept me on hold for half an hour, and then sent me a vague email saying once again that I needed to go talk to the airline.

I booked a flight on Priceline, and I read their price match policy beforehand. They failed to refund me and refused to follow their own policy. Customer service manager was also very rude and still will not let me escalate my claim. Horrible experience and I will never book through them again!

On January 19 2020, my friend and I booked a combo package to Jamaica for 4 days through Priceline. At the Riu Palace Hotel. We booked a double bed. When we get there the manager tells us we only booked a single bed. Why would we do that? Even after showing him the confirmation from Priceline he refused to acknowledge this. We then called Priceline (from Jamiaca) and tell them the situation. They tell us that if we want to cancel the hotel part, we would have to pay $800.

I was researching flights when I received a pop-up that my flights were confirmed. I was only researching with no intention to book at that time. I tried using Priceline's virtual chat and received no help from Zenaida - who may or may not have been real. Before and after the virtual chat, I tried every customer service number I could find. During multiple calls, I kept repeating "agent" and "representative" and "customer service". I repeatedly received "Sorry, Please repeat." I wanted to make sure if the flights were booked that I could cancel them in their 24 hour time frame which expires tomorrow. I will never use Priceline again to search and I will definitely not use Priceline to book. There are too many other options to suffer through this frustration again.

Priceline hang up on me many times. Then to top it off they put in their notes that I was told to buy a new ticket. United fixed my ticket. No hassle. It DELTA said Priceline could help. But they were rude and hang up on me more than once. Then find out they lied on paper. Blamed me a customer. Beware shared with others. They had same promblem. I ended up having to buy new ticket to get home.

We booked a hotel with Priceline in Fort Lauderdale at America's best for $180. The room was terrible. We called Priceline and they basically told us, "Oh well we seen on the reviews of the same hotel that they got the room for $80". I will never go through Priceline again. They were rude and terrible. They don't look at their site apparently. Don't ever go to that hotel and I just went on there to write a review and Priceline charging $200. The room is unlivable. It is ridiculous. I will never use them again. It has bad odor. The cable is actually duct taped into the wall. There's two towels for two people one washcloth. You have to ask for shampoo. Crack sealing smells like paint. It's ridiculous and all the way up the stairs and when you go in to check check-in all you smell is **.

Our car broke down on our way to a hotel reservation made through Priceline. We were told by the dealership that the part would not be in until the next day. We asked Priceline if we could change the reservation to the following night. Priceline, although sympathizing with our plight, would not grant us the request. We even called the hotel to see if they would help us out, but they said it had to be Priceline’s decision. Needless to say, we lost our prepaid reservation. This is not the first time we have been duped by them, so my advice to anyone would be to use this website at your own risk.

I booked a hotel room with Priceline. Deal for $84. I would get one of three hotels named. The hotel was nice, nothing extra special. After continuing on my travels, I checked my Visa account. There was an unaccounted for $34+ charge. I called to find out what this was. It was handled very quickly and an email sent with explanation, however I was aghast that Priceline and the hotel - not sure where the charge came from - was almost 50% of the hotel room! I will never use Priceline again. This was my first time using them but I have used other companies and never had this exorbitant fee charged before!

Priceline offers an express deal that is more like a game of Russian roulette. So my wife and I tried it out not knowing about the hotels beforehand. We trusted that Priceline vetted its hotels when you are entering the parameters of what you're looking for and include that you have 3 small children under the age of 5. Anyway we stated that we’d like a 3 star hotel in Phoenix to crash for the evening and the hotel Priceline selected after we committed to purchasing the deal was the Ramada south Tempe. At first glance I was satisfied however once I looked at the reviews and nearby businesses I wondered what I subjected my family to. The Ramada parking lot is shared by a strip club and a ** dispensary and located right next to the freeway.

September 2019 bought Priceline tickets for 3 family members, express deal with Delta Airlines Carry-on and seat selection included. After purchasing tickets, I requested assistance with Priceline on how to select my seats. Priceline refer that I contact Delta, Delta would not honor seat selections, Priceline said go ahead purchase seats which cost 25 dollars per person, per flights until final designation and said they would repay me for the purchase, Priceline asked that I send them the receipts in pdf form and call to ensure they got the e-mail.

I am a frequent traveler. I often book with secondary sites to get the best deal possible. I have rented hotel rooms from Expedia, Hotels.com, Hotwire, Booking.com and others alike. I have never had an experience like this. I am traveling to Atlanta next month. We have to be at the airport at 5:30 in the AM. I was looking for a hotel in Atlanta. That is what I put in my search bar. I went to the pricebreaker page, and it was a hotel for $59. I was excited to see such a cheap rate. I had already looked other places and this was the cheapest I had found.

There was a problem in my building regarding heat and hot water. My son and I stayed at the Extended Stay in Edison, NJ. By accident, I believe that I had extended my hotel room in Edison when in fact it was the Woodbridge Extended Stay. Upon realizing my mistake I called and spoke to the manager Lorenzo who told me that he understood and that he would refund my money. He lied. Extended Stay AND Priceline kept $655.00 of my money even though they conceded that I booked in error. As a single mother I would never use Priceline or stay at an Extended Stay hotel ever again. I now do Airbnb where if I make a mistake, no one robs me of my money. No incidentals or anyone holding your credit card hostage. I also use Turo to rent cars. Much better prices and results.

I reached out several times as to where my hotel reservation is and customer service representative doesn’t seem to care about my issues. They kept telling me they will get back in which they don’t get back. Horrible customer service.

I recently booked a 3-day hotel using Priceline, which was the first and will be the last experience using this company. I researched prices via Expedia, Trivago, Booking.com, and Priceline all at the same time and found all the prices comparable around the $660- $680 price point. For Expedia, Booking.com, and Trivago it clearly stated beside the price either 'CAD' or 'C' - however on Priceline it just showed the final price without indication of currency beside the price before confirming. Because all the prices were around the same price point, and when you go through Trivago showing "C $150" (CANADIAN CURRENCY) and click the Priceline option which just showed in Canadian dollars, I would expect to be paying Canadian dollars, however the Priceline website changes to USD and is only displayed in the top right corner of the website, not beside the price which is still reflected at $150 - matching what Trivago just advertised in Canadian currency.

Priceline has the review that they have in general for a reason. I am not quite sure where they think they are getting their deals from, but their deals? Are not deals in any way, shape or form. This is the second and last time Priceline has screwed me over. I booked a hotel via Priceline for St Petersburg Florida, actually to be more specific Bay Pines Florida, I was supposed to have a suite, I was supposed to have a king size bed, I was supposed to have a hot tub, i was supposed to have a kitchenette, I was supposed to have a safe!! Yet,... I have two double beds, no hot tub, no kitchenette, no safe, and absolutely nothing that I paid for. Oh you better believe that I talked to Holiday Inn Express downstairs and let them know, and they said, "I'm sorry sir, there's nothing we can do about it. This is the best available that Priceline sent us." Really!!!? No! Not cool! I paid for a better room and they give me crap? Never ever again.

I was trying to book a flight on Priceline.com. After taking me through the entire process, I get the message that my flight is already sold out. "Click here to select a different flight." I tried 3 different flights and they were all "sold out". Priceline still charged over $900 to my card for each of the unavailable flights, which maxed it out. Then customer service tells me I'll just have to wait 5 to 7 business days. Meanwhile, I still don't have a flight and no way to purchase one from another company. Stealing $3,000 from a customer, regardless of the time frame, is unacceptable.

I need a receipt from my hotel stay. I tried for 3 hrs to talk to a human. All I get is a recording asking for my phone number or booking number. It says they don't recognize them. Totally pissed off. Will never recommend them or use them ever again.

I cancelled my flight within 12 hours of booking through the automated computer voice (you know the one). It said I was getting "zero" refund. I tried calling 8 times, used the online chat (also computer-generated) and I emailed - all to no avail. Livid! When I booked the fine print said there was a 24 hour, full refund, cancellation policy. This is the second time I've used them and second problem I've had. Would NEVER recommend them nor will I use them again.

I made a reservation for a hotel in Naples for 4 days but decided I couldn't go because of a family obligation, so I quickly called to cancel the next day. They told me I couldn't cancel or change this reservation or I would lose my money. When I ordered on the website it clearly stated free cancellation and kids stay free. After I canceled I tried to get the money back through my bank and told them about their free cancellation ad on their website. They lied to my bank and quickly removed the free cancellation ad. I lost $370.40 because I booked with Priceline. I've book with Agoda and Hotel.com in the pass and never have I received such injustice. Priceline is a crooked company.

I bid on a 4 star rated hotel and received a 3-star rated hotel. I called them saying that I wasn't going to pay the price of a 4-star hotel for only a 3-star hotel and that's not what they agreed to provide me with when I made my purchase. They tried to claim that the hotel was 4 stars but I checked 3 major travel websites and they all show that it was a 3 star rated hotel. Also, my bid per night was more expensive than what they were selling the normal rate per night if I didn't do the name my price option.

Very confusing, we did not get all information until accommodation had been booked and paid for. When we booked room was advertised for $114/night and as soon as booking confirmed same room advertised for $69/night. When we looked at cancelling our reservation your policy, and I quote "Äny cancellation received within 1 day prior to the arrival date will incur the first night's charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur the first night's charge (Hotel policy). Please note that, as your reservation is paid directly to the hotel, any questions about applicable cancellation charges should be directed to the hotel itself."

They were able to cancel and refund the hotel portion of trip, but would not cancel the flight portion. They also lied to my bank and told them I took the flights on this trip. There was never any flights taken. They purposely make it difficult to cancel a trip despite having insurance. These people are scammers. Their customer service email doesn't even work. A bogus company.

Be careful when booking a package, they will change your dates on part of your package, blame you and want to charge you twice as much to fix it but they won’t cancel the entire reservation. Buyer beware! They will in no way help the customer. Don’t waste your time or energy! #pricelinesucks

I booked a room for 3 days, I wasn’t able to make it. Called the hotel they told me to call Priceline. Called them and they told me I would get a refund for 2 of the nights. However I had to wait until the next day. So I called Priceline today and they told me I am not getting a refund and I can’t stay at the hotel. This is outright theft. I spent 15 grand through Priceline in the last two years. All for $200 bucks. I will never ever book through them again. I understand it says non refundable however the person at Priceline lied to me.

Priceline dangles 2 hotels of 3 that you want, then always, always books the worst hotel at over 40% more than you can book that hotel for if you booked directly, let alone any better price you can find for that hotel. DON'T take their misleading and rip off offer. You will for sure get the worst hotel at an extraordinary high price!

Ok so I purchased flight insurance first of all. 4 days after I booked my flight I received a email informing me that my flights had changed... ok they moved my flights so I had a 18 hour layover in a airport somewhere in France... at night! I called to Priceline to just cancel and they said no, I will have to live with the change or buy a new 1200.00 dollar ticket. My flight insurance was not eligible was the reason. Won't be using them again.

Sadly, and unexpectedly my wife's mother took very ill recently. We tried to change our tickets from one location to the place where she is hospitalized. Priceline refused to help us out in any meaningful way. The best they offered was a $200 per ticket cancellation fee, so $800, on a $1,300 trip.

I've had better luck with Priceline in the past but this time it was very poor. We rented a car over 1 week. When we arrived in Georgia from the airport AVR did not have our 7 passenger van rather they were giving us a 12 passenger van. They wanted to give this van for the same price. This 12 passenger van is a gas guzzler. We ended up canceling and renting from another company and paid 3 times the cost but had an energy efficient and size appropriate vehicle... Neither Priceline nor AVR was helpful in getting us what we rented. Poor customer service.

This morning I booked a car reservation for this weekend on Priceline. When I immediately went to the car rental site to check it out I realized I did not like the airport pick-up location (a shuttle at baggage claim), so I tried to cancel. Was told I could only cancel with Priceline, and they gave me a phone #. All this took quite a bit of time on the phone, online, etc. of course. When I talked to Priceline I was told there were no refunds at all on "this type" of car rental. I asked them "what type is that" and didn't receive an answer. I am asking my credit card to dispute the charge, because I can't believe that a company that in no way delivered what I needed can just refuse a refund.

I recently had a terrible fall in London wherein I broke my thumb & injured the left side of my body. It was a bad fall. I am still walking with a limp. After I fell, I needed to come home a week earlier than planned. I wanted to come home a week earlier only because I fell and hurt myself. After spending hours on the phone with Priceline & its travel insurance company (I purchased Priceline's travel insurance before I flew to London), Priceline wanted $1000 to change my flight to fly home a week earlier! WTF???? I finally purchased a one-way ticket home--from London to LA--from Norwegian Airlines for only $400. Priceline failed me. Its travel insurance company failed me. I am very bitter about how Priceline treated me in what I considered an emergency situation! $1000 to fly from London to LA??? Give me a break!! Buyer beware!!

I had prepaid a three-week car rental from Sofia Airport, Bulgaria from January 1, 2020. Due to the delay of the flight from Detroit to Amsterdam, I missed the connection to Sofia. I was diverted from KLM for another flight through Athens, Greece to Sofia. This flight was also late and I missed the connection to Sofia. I was staying at a hotel to the next morning when there was a flight. To my surprise, the Alamo office at Sofia Airport told me that my reservation had been canceled. They had no other car to offer, and I paid three times more expensive to rent a car from another company. Priceline refused to give me back the money either.

Priceline sucks. They are criminals. They promise you a good rate, take your money and never make your reservation. They are impossible to reach by phone so I filed a claim against them with my bank. They are rude and dishonest. They are criminals and cyber thieves.

All I wanted was to book a vacation package. Every time I tried to book the package something change and I received a message that it could not book it. That would have been fine and I would have gone somewhere else to book the vacation (flight, hotel, and car). The problem was that my credit card alerted me that I was charged for a car rental that would have been five months away and part of the vacation package. After the phone tree and being transferred several times to different people. No one could help. They claimed the reservation did not go through. After all that I contacted the car rental company directly and they could not cancel the reservation since it was made through Priceline. Not picking up the car in five months since the vacation package was not booked and disputing charges with the credit card. Do not use this website. Save yourself some time and headaches.

I landed in Costa Rica 9 hours late due to weather and mechanical delays and needed to book a nearby hotel for the night. I used my Priceline app because it’s a brand I know and had trusted and found a nice looking place 3.9 miles away. We book it and hit navigate only to find that it’s actually 59 minutes away, not ideal since it’s 11:15 pm and I’ve never driven in Costa Rica before but out of options we make the drive. When we arrived to the hotel which is in the middle of nowhere and at least 30 minutes from anything they are not open! Luckily we tracked someone down and were able to get checked in and in our room eventually but it was a bad end to a 20 hour travel day.

I booked an Express Deal through Priceline. When my credit card statement came, we had been charged by the hotel for breakfast and parking. The Priceline advertisement stated that breakfast was included in the deal, and said nothing about the hotel charging for parking. Customer service removed the charge for breakfast, but not the charge for parking. Basically, you can't trust the prices advertised on Priceline.

Working off a large smartphone I set up a hotel reservation for that night, found what I liked, double checked it, paid, and when I received the confirmation with the reservation information they had booked me for the 24th instead of that day (The 18th) and for the same name brand of the hotel I set the reservation for but not the same hotel. I am completely different town. I immediately contacted them and they stated there was nothing they could do. Completely 100% not refundable. To add insult to injury they took their money as fast as they could, days before the reservation they incorrectly set up was even supposed to occur. Avoid this scammer website at all costs. I should've stuck with Trivago. I've never had a problem with them. Lesson learned.

We reserved a 2 queen suite w/ sofa bed hotel room for 2 adults and 4 children, no smoking. We arrived to the "hotel" a day early and found that all the rooms are accessible from outside only and you can stand right outside your door and smoke. The smell penetrates the surrounding rooms. The pictures of the rooms and hotel were deceptive. I contacted Priceline about the discrepancy in the details of the room, location, motel, vs hotel and the non smoking property. They refused to cancel our reservation, the rep was rude, was answering my questions with questions or stipulations and technicalities. They refused to cancel our reservation even though the room was nothing like what we had reserved.

Very very disappointed with customer service!! Booked a room out of Edmonton, Alberta for my daughter's flight out and tried to book a room for her return 8 days later. Tried to add a room for return flight, did not get confirmation that the room was booked. Two days later received an email from Priceline that I was so close to booking it. Would I like to continue?? YES!! Assuming it was not booked, I booked again, as requested. Then I get an email two days before arrival that I have 2 rooms booked and paid for. Priceline customer service and customer service manager were 0 help! ZERO. Paid for two rooms for one person. Thanks Priceline. HAD been using you for years! NOT now! Customer service was the worst!!! Unbelievable in this time of transparency!!!

Rented a car on from Dollar on Priceline. (The pickup and drop off was Las Vegas.) When I got the confirmation there was a link for Counter Information. That link lead to a page that said the counter was off-site and there was no shuttle service. For Dollar's part, who does not provide shuttle service to their lot this day in age? Shame on them. But for Priceline, this fact was not divulged until I had made a payment and then received the confirmation. Too late to take into account before booking.

I will never use Priceline again. The website says "free second driver" but the contract with Hertz which they sent me says "add second driver for a fee". Plus, while what Priceline sent me says it is cancellable, there is no button to cancel it. You have to phone Priceline. Priceline says it is not cancellable. The front line and supervisor were really unhelpful.

I booked a hotel at a $140 rate. Immediately after reserving the room, Priceline changed the same room / hotel rate to $108. The kicker is, this new rate was specifically for me, not the public. It said I was a Loyal Customer and VIP. I called and asked a rep about this as I couldn't find any reason why or why I didn't see this cheaper rate to begin with (I was logged into my account the entire time), but the rep could not even tell me why or what happen.

I'd give them no stars if I could! Priceline is the worst online travel agency! Their customer service reps are incompetent and useless! I had to cancel my flight and hotel (due to a change in my travel dates), I literally canceled the itinerary 8 hours after booking (which was within the 24-hour refundable window) and 14 days later I am still fighting for them to issue a refund! Their credit card "hold" turned into a full authorized and after speaking with 10 different reps, Priceline claims they've issued a refund but it's my bank that won't return the funds.

Pricelines 3.5* hotel was hotel from hell. They sold Boca Plaza Hotel as a 3.5 star. Experience includes: large gap between door and floor, metal door key almost not working, toilet constantly clogged (we had to use plunger after every use), squeaky beds, smoke coming though doors between rooms, staff pretending not to know what is going on,... a true hotel from hell.

We had prebooked and paid for a rental car through Priceline, using one of their links from Europcar. We were to pick up the car in Salzburg Austria. Our flight was delayed, we arrived Salzburg at 7:15 pm. The website for this location clearly advertises open until 11 pm. When we arrived at the rental desk, it was locked up tight. A rep. from a nearby rental company said it closed at 7. We had just had a 33 hour flight with delays, we were so done. To find no access to our car was horrible.

Am a senior citizen trying to get to a funeral of a loved one. Went to car rental counter to pick up car and the line was out the door...approximately a 2 hour wait. Was physically unable to wait in a line that long neither had the time as I was trying to get to a funeral. Customer service had no compassion and refused to cancel and refund reservation although I called them immediately. Terrible customer service.

Recently, for at least the second or third time, I had a very horrible experience with Priceline's Airline Customer Service department. The situation: Last year, I purchased round-trip tickets for my girlfriend and I from Chicago to Jackson, Mississippi. Then, right before Thanksgiving 2019, I was entered into the hospital because of severe stomach pain. Consequently, I canceled my tickets and requested the ability to reschedule the round-trip tickets for a later day & date in 2020.

I loved booking hotels through Priceline and I used them religiously for almost 20 years. I loved it so much I would even book trips for friends and family, because they knew I would get the best deal for them and I loved getting those deals. After two times of having issues with Priceline, I am done. They do not care that I have been a loyal customer as long as I have. They do not care at all. The first time I tried to book a hotel and received the message that it did not go through and I would have to try again. I did not get an email confirmation or anything. I waited 10 minutes and tried again...for the exact same hotel...on the exact same date. It went through. I ended up getting two confirmation emails after several minutes indicating the first booking actually went through.

My wife purchased airline ticket prior to getting pregnant. The doctors and I didn't think it was a good idea to travel to a third world country six months pregnant. Plus due to all the tests I needed done pre due date. I contacted Priceline 5 weeks before my flight. Sent the doctors note to priceline.com. Called them and they told me I would receive a callback 24 hours later. They contacted me 9 days later with me calling the last 4 days saying they would call me back within an hour later. Long story short they denied a refund which is funny when Korean Air which is the airline I booked thru priceline.com that I'm flying with will refund you as long as you contact them a week prior of your trip.

My wife purchased airline ticket prior to getting pregnant. The doctors and I didn't think it was a good idea to travel to a third world country six months pregnant. Plus due to all the tests I needed done pre due date. I contacted Priceline 5 weeks before my flight. Sent the doctors note to priceline.com. Called them and they told me I would receive a callback 24 hours later. They contacted me 9 days later with me calling the last 4 days saying they would call me back within an hour later. Long story short they denied a refund which is funny when Korean Air which is the airline I booked thru priceline.com that I'm flying with will refund you as long as you contact them a week prior of your trip.

Priceline is a great site for hotel booking. BUT when you have a problem with a reservation ... FORGET IT!!! They will not help you. They give you all the excuses in the world to keep their money, and prove to you that it’s your fault. Things happen with reservations. I called them 2 literally two minutes after receiving my confirmation. They did absolutely nothing to help me, nor fix my problem. I use Priceline on a monthly basis, actually very often. I’m so disappointed they did NOTHING to fix my problem. Again, great for booking but once you have a problem your problems won’t be fixed. Affordable hotels, yet no solution to your problems. So disappointed. Too good to be true!

I have never used Priceline before I rented a car for a trip to Kona, HI. The price quoted was 1,805.97 arrival at Kona International, when we arrived at Enterprise rental counter I was quoted a price of 2,207.97 ... "because Priceline booked the auto rental at an off-site location not the airport location." Priceline knew the flight # arrival time. They in my opinion booked the rental co. off-site because it was a lower price... I attempted to speak w/ Priceline. They would not offer to help deferred to Enterprise. Who is willing to help w/ the price difference. I will never use Priceline again. Will book directly w/ auto rental company in the future.

I had been using Priceline for a couple years with great success. However, when I recently went to use it, the nightly rate of hotels would change at checkout from the selected price. This is the price before taxes and fees. When I contacted customer support, the informed me that the nightly rate that displays at the final check out is the rate and not the displayed rate on their site. This is very misleading and if you're not paying attention, can easily think you're getting a room at one rate and then charges a different one.

Paid an extremely high price for a 6 night stay at Sleep Inn. I paid Priceline $193 per night (Non-Refundable) in North Scottsdale for April 2 through April 8 2020. All other sites have the same room for anywhere from $142 to $172. I called Priceline about 30 Hours after the transaction and they said they couldn't help because they had a time limit of 26 hours for any changes. Highest price with no help with reducing rate. Buyer Beware!!!

Priceline the is the worst in term of booking a flight. I one do not to be in trouble, don't use Priceline. I booked a round flight for an elder woman (84 years all). In the first flight, they change the schedule where that woman had to spent a night in the airport. For the return flight, they called me to cancel the flight or I had to accept another overnight wait again. After lot of discussions they accepted to give an acceptable flight. A few days later, they called again to propose the same unacceptable flight or refund less that 1/4 of the money that I paid. I We have had more than 10 calls, wasting time until I contact Air Canada directly to solve the problem. If you don't want to be in trouble, don't use Priceline. Go to Expedia, Cheapoair or Onetravel

Dishonest with their "best price guarantee." Do not book, especially for non-refundable prices. I paid $573.78 USD in total for my booking. With the conversion of USD to CAD, my total amounted to $750 CAD. I searched again and within 5 minutes, found a lower price WITHIN their website. I took a screenshot which showed the price of the same room and same day costing less at about $687 CAD. Although it is not a huge difference between the two, it is the principle that they should honor their own system of policies. I also see on this website another consumer complaining about the same thing and yet the stars of rating is at a 5! I HIGHLY DOUBT this consumer would have posted a 5-star review. Priceline likely just paid to erase their 1-star reviews.

Update on 04/28/2020: We make a purchase on 08/01/2020 in the Priceline website through express deals that promised us rooms in a 3-star hotel with double beds and equivalent to our searches on the website and we concluded the purchase believing these promises that left us very frustrated when we arrived at this hotel and started the check-in process at dawn on the 14th of January.

I went to book a hotel listed as "Free cancellation". I had a weird feeling after booking since I didn't see this listed again so I did the online chat to ask when I would have to cancel by in order to have a free cancellation. The informed me that I would be charged the amount in full anyway for cancelling even though I literally made the reservation SECONDS before. So then I called thinking a supervisor could help me.... NOPE! Told me the same thing. They claimed under the room type it said Non-refundable which I didn't see. I take responsibility for not being more careful but I also blame them for not saying "free cancellation for some room types" instead of plain "free cancellation".

I was on a hotel's website and I put in the dates I needed and the info came up and asked if I wanted to book and I clicked yes. Put all my info in and received an email confirming my reservation. Then at the bottom of the email seen it said paid in full! I was under the impression that the credit card is only to hold the room. I immediately called Priceline and was told I can cancel but it would cost me $160.48 which it what the room cost. They would not help me one bit, do yourself a favor, do not use this company. He told me it was in the contract. I read before I hit place order, umm nothing came up, bunch of thieves!

I've been using Priceline for over 20+ years and I know for a fact that the quality of service provided has gone way downhill. I've had many problems with Priceline purchases in the last 2 years: Express Hotels going through without clicking a buy button. I may be at a brink of purchasing but never purchased. I don't even know I purchased until an email is received saying that I purchased. Customer service cannot and will not help. My most recent issue was just last weekend. I bought a 2 queen + sofa bed. Went to the hotel and they said it doesn't exist. I call Priceline and was on the phone arguing with them to help. they offer relocation, cancellation but I mention that I have 2 adults, 2 kids. Priceline guarantees 2 adults and that's it even if hotel allows children. Who books 2 queens and a sofabed for 2 adults?? Because of this, they would not offer relocation or cancellation.

We cancelled our reservation within the allowed time frame and never received a refund. When we called to ask about the status of the refund the Priceline rep told us we would need to start a dispute with our bank. Once we started the dispute Priceline fought us on it and won with a bunch of legal jargon. Now we are back to paying for the room. DON'T EVER USE PRICELINE. We travel a lot and this was the one and only time we will ever use them!

After getting bed bug bites, no AC in the room, smell so horrible in the hotel, and the hotel not giving me a new room....I called Priceline for a refund. They couldn’t get the hotel to answer, so escalated it. She called me today to tell me she was sorry but there would be no refund. After asking to speak to someone else, she said there was no one else and HUNG UP on me! This whole experience was horrible and I’ll never use Priceline again.

I ordered a car through Priceline for a Christmas trip to England, there happens to be a 7 hour time difference, and the company cancelled my reservation and refused to get in touch with Priceline, So I was stranded in a foreign country without a car. In the information given to me from Priceline the car could not be cancelled but was. Priceline inform me it is nonrefundable even though that is not printed on my documents. After spending 4 times the money budgeted Priceline informs me it is not their problem. Does anyone want to deal with thieves? I know I don't.

I booked an international flight with 24 hour free cancellation/non-refundable tickets. At the time of purchase the flight included one carry-on and one-checked bag per ticket. After my purchase this disappeared as well as my requested seat assignments. I got the seat assignments taken care of through the airline but was unaware the luggage changed until after the 24 hour period. Priceline would not correct this and denied the option. Stuck with an additional $460+ bill to get luggage added through the airline. I will never book through Priceline.com again.

I booked a rental car in Orlando with Routes through Priceline. I took an Uber to get there. Upon arrival, Routes informed me they canceled my booking. Priceline asked me to find another rental car agency. No other rentals were available in the area. I had to Uber home with no rental car to show for the trip. I asked Priceline to refund my Uber drive ($60). They refused.

Recently booked an express deal hotel through Priceline. I was guaranteed a 3.5 star hotel, and once booked I was given a 3 star hotel with a 2.9/10 rating. I contacted Priceline to correct their error, and to my dissatisfaction they basically told me too bad and that it’s my responsibility to contact the hotel direct. No, I booked through Priceline therefore it is Priceline’s responsibly to fix their own mistakes. Priceline only cares about your money. They don’t care at all about customer satisfaction. I will never book through Priceline again.

Searched Priceline for a room (4) adults in May. We're a special needs family so we try to plan ahead. You can't gamble. Our searched recommended Priceline's "Price Breaker." Here are (3) hotels and you'll get one of the three for "$." There were two options that looked extremely good, but one of them was more "higher end" and we're traveling with kids so we opted for the hotel that we thought fit us more for this travel excursion. My red flag was that one asked if we wanted a single or double bed, however the other did not. It made me a little skeptical but I double checked my search,

Booked our week long getaway with Priceline. Paid for our carry-on luggage and checked bag on their site. Then had to pay again at the airport. We flew on the oldest plane at the airport. Got to our destination. Waited over an hour for our luggage. Then the car we rented through Priceline said they didn't have car to rent. Found this out after waiting for a shuttle over an hour. Had to pay almost double from another rental company. Should have booked directly from a regular airline in the first place. Learned my lesson.

During Christmas holiday period (2019-20) I booked a rental car for period Dec 26 to Jan 1st through Priceline (Trip no: **) from Tampa, FL airport. Upon arrival to car rental counter in Tampa airport for pickup, they told me the car was actually booked by Priceline from Denver airport. I called Priceline to resolve the case, but they did nothing and just cancelled the reservation. Priceline said their system shows correct information, that it is from Tampa - so it is not their fault, whereas the rental company said it is not their fault either as Priceline sent a wrong information. And I was caught in the middle with my family for almost couple of hours.

I tried to book a flight. After putting in all the information, they say the flight is not available, I go back to the site, and it's still available. I try to book again, it says it's not available. After several attempts, the price goes up. I call customer service, I'm told they don't book flights, only online. I waited a few days, and the exact thing happened again. I give up.

Whilst booking a car in the US, I completed all the required information and then clicked to add the additional accident cover. When the transaction went through, I noticed this had not been included. The email confirmation had a link to add on, thinking I had missed including it. I will cut the long, arduous journey of phone calls and circles and get to the point - NON US citizens cannot buy this through Priceline (why they offered it in three different places with no trigger once I put my nationality in, only sweet Jesus knows). All is not lost though as I can get it directly with the car company - for $33 per day. A whopping 300% more than the actual rental. But of course this was all in the Terms and Conditions. Right. Of course, furious is not the word.

So I purchased a room from the Baymount in Medicine Hat Alberta over a week ago. I picked a room. They only have 1 of for a rate or 47$ more than the other room they offer. The listing has 6 pictures 2 that are of a private entrance. I didn't believe it so I called the hotel and asked if that's true and they informed me that yes it is and it's the only 1 like that. So I went ahead with a pre paid reservation. So now it's the day I'm checking in and that room has been booked since November (it's Jan1) so they can give me a king room that would have cost me less 20$ less a night. I call Priceline and if I want a refund and cancell I lose everything cuz it's non refundable. Oh and they're sorry but there is nothing they can do. Total bull!

They messed up by giving a false information regarding car rental, they don’t have any service recovery policy, didn't offer any solution, didn’t respond to complaint, didn’t want to admit mistakes, don’t care about the customer, they hung up the phone because they don’t want to listen, the worse customer care I ever speak with.