Priceline Reviews

I booked a 4.5 Star Express Deal with Priceline on 2.13.16 for the night of 2.14.16 in Schaumburg, IL. The Express Deals was clear in that it said there was free internet and free parking. When I received the hotel information and confirmation I saw that free internet was only available in public areas. I contacted Priceline to no avail and found that it will cost me 12.95/nt for Internet in my room. I found this to be a very deceptive practice. If I could give them 0 stars I would.

Did a Priceline name your own price car rental where you get one of 5 major brands they offer. This time however, after agreeing to a non-cancellable contract, Priceline gave me a no-name, off-airport site brand... Sixt. When I complained about the "bait & switch", Priceline said "sorry, this is non-cancellable". Very crooked and dishonest! Can never use them again.

I would give a negative rating if possible. The description stated that water park passes were included with room rental. I received an email confirmation and there aren't park passes included. Even after I called customer service first to verify that they were included!!! Sad that a company so big would have false advertising.

I continue to receive rental ads for $7 per day $9 per day at my destination and dates. When I click on site, the price changes to $47 or $51. There is no way the price increased that much that many times. Priceline is practicing false advertising and the consumer must be aware.

We booked on Priceline. They gave us a good price on a Hotel that was given a ranking equal to La Quinta or Holiday Inn but they would not tell us what the name of the hotel was until AFTER purchasing. The hotel ended up being a low class hotel in a bad part of town. (We are familiar with this very hotel.) We called to cancel the reservation but they would not cancel or refund the money. We ended up having to file a claim with our bank to dispute the transaction.

NEVER, I repeat NEVER purchase tickets through Priceline.com! They have no concern for customer service and will give you 2.5 HOURS of run around. They sold me a non-refundable ticket, unbeknownst to me, and sent me back to the airline 3 TIMES! After getting on a conference call with the two, Priceline would not waive the change fee for a flight that's over 3 months away (BTW, the change fee is more than the actual tickets themselves). They asked for me to send a private Facebook message and did nothing to address the issues besides say that they "empathized". YEAH RIGHT! Don't waste your time with them! What a scam.

I paid in full for a hotel reservation on Priceline about 3 weeks ago. Today as I was making a flight reservation on another travel website when a price for the hotel I reserved through Priceline popped up at a lower price. The difference was about $25, but hey, $25 is $25. So I called customer service to tell them that I found a lower price and could they refund me the difference BECAUSE on the confirmation email I was sent by Priceline it reads EXACTLY: "WE GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOK. Find a lower price, we'll refund you 100% of the difference. Book an Express Deal, we'll refund you 200% of the difference. Prices are in USD. Charges will be from "Priceline.com"."

I didn't want to give this company any stars but I had to give it one. Today I wanted to book a room at a hotel in Squamish BC. I stay there from time to time and I usually just book by calling the hotel. My rate usually about $100.00 a night. I was on hold with the hotel I was trying to book and while on hold I scanned the hotel booking outfits. I've used them before without an issue but it's the first time I've used Priceline. The was here in Canada and any other time I've booked online I pay Canadian dollars. I made the reservation and only when the confirmation came through did I see that it was US dollars and the deal was no deal at all. A ripoff. About 30 dollars more than I should have paid. They have a no cancellation and no change policy. Stay away.

Booked a hotel classified as four star on Priceline and they compared it to "Marriott, Westin.. etc." Once the hotel confirmation came back I looked at the reviews the hotel had on several sites and almost without exception it had terrible ratings and reviews. Called Priceline and they agreed that the reviews were awful and promised to call the hotel to see if they could make an exception and get me a refund. When I called back the customer service representative "Latrice" pretty much read me the policy and told me there was nothing she could do. Don't use Priceline under any circumstances.

I would give them -10 stars. We bought 2 tickets from USA to our side the country and later on they changed our flight without telling us . They all speak Indian accent. Very hard to understand and can not trust them at all. I would recommend you all to stay away from Priceline. They have a very bad customer service.

I was searching hotels in the Toronto area and had all of my credit card information stored on my phone when I walked away to greet a friend at my front door. Upon return, I received a email notification confirming a reservation through Priceline which I did not authorize. My 3 year old daughter, who had my phone in her hands when I reentered my bedroom; apparently authorized the payment. I contacted Priceline to dispute the unauthorized charge - a supervisor by the name of Leah (who reportedly is stationed in the Philippines call center) said they couldn't refund me since the charge was confirmed.

I booked a hotel and then found it cheaper 1 hour later and called Priceline 4x after getting the runaround. They told me that Priceline could not verify the cheaper price, their web browser wasn't working, so I can't get the price guarantee. I even offered to email the information showing the cheaper booking and had the telephone number for them to call and verify but they said that would not work. This company is a joke!!! After staying in the 4 star hotel that was dirty and smelled. Don't use Priceline.

I booked a return flight with Priceline from Uganda to Spain. First of all the airline reference number was not recognized by the airline. I saw the airline in person and resolved this myself. With the return date looming my husband was taken seriously ill and hospitalized in the UK. I tried to contact Priceline to change or cancel my ticket, airlines are not happy with no show customers understandably.

We used priceline.com. Booked a rental car with Alamo. When we show up at the designated location (in Punta Arenas, Chile) that address is printed on the rental car agreement, THERE WAS NO ALAMO RENTAL CAR. Later we were told that ALAMO RENTAL CAR has been CLOSED a couple of months ago. During these two months, we did not receive any notice or email from Priceline to warn us the Alamo is closed. Therefore, we called Priceline Customer Service, BUT they were insistent about the Alamo still being open at that location. To ignore our problem, the Customer Service Representative even transferred our call-help to a busy tone! We started looking at other options, but since it was peak season in Chilean Patagonia, the buses and rental cars have been all booked out! So basically we were screwed and our longtime planned vacation was in jeopardy.

Used Priceline to rent a vehicle and hotel. 1st instead of holding my reservations they charged my card immediately. 2nd I paid a charge for insurance that was for a third party but it states it is for accident. Read over and between every line it is very misleading. 3rd I used Priceline for two service on this trip rental car and hotel. I had issues with the Budget Inn in Okeebeechoee Florida. They were the nastiest rudest people on earth. I made my 1st phone call to Budget Inn Cooperate. After 10 mins of explaining, I was told since I booked through Priceline, they would have to settle my complaint. 2nd, 3rd, 4th phone call was to Priceline and I got nothing but no help after telling 4 people my scary unacceptable stay from a company they are backing. Never will I use or recommend Priceline. It is a racket. BEWARE.

Priceline just managed to throw a low-ball class damper to our hard earned family vacation!! I booked 3 airline tickets flying Virgin Atlantic through Priceline ...3 days I went online to book the 4th (had to save up) their prices dropped $110. Great. Locked that quick! Called in to request a price adjust. $300 is huge money. Waited over 1 1/2 on the phone. Was given the corporate line... not possible. Call the airline Virgin... called Virgin. Got the most appalling customer service ever! Rude nasty scumbag insults my intelligence and refuses to give me his name. Basically tells me go screw myself! This the first and last time I will using any of these scammers!! Beware.

Priceline takes your reservation but if you have any questions they push you to their booking.com dept that will only tell you they can't help. Charged my card 321 when total due was 280. Couldn't explain the difference, continually transferred me from dept to dept, repeatedly disconnected the call, then couldn't understand why I was frustrated. Save yourself time and money and book elsewhere.

Booked a 2 night stay at a hotel with my wife. I choose one king size bed. I get to the Hotel and they say Priceline transferred the request to Agoda and that Agoda never said we wanted a single bed. The hotel only had 2 Full beds available. The manager said this happens often and he would have upgraded us but unfortunately they didn't have any more rooms. I will NEVER use Priceline again. Bye bye.

Priceline's express deal misled me to book a hotel one hour away from my selected destination. I only selected Moab, UT in the searching criteria and the 2-star express deal shows up and on top of the screen shows the express deal hotel is located at Moab UT. Priceline won't reveal the actual hotel address for the express deal. However, due to the misleading ad, I thought the hotel is located in Moab. After I booked the hotel, the confirmation revealed the hotel address which is another city that is 1 hour from Moab city.

I will start with saying I used to love Priceline, would recommend them and the express deal and name your own price was great until a couple months ago I started having this issue. I would go through the process, pick out my hotel, enter in all info, name, credit card, etc. then hit submit and cross my fingers. Of course error msg. "oops there was a problem with your credit/debit card info. Please check the card and try again." Well thank god I know from previous experience not to keep trying because that money is now pending! Yes I understand pending does not mean processed but now that money is untouchable for 3-5 business days maybe longer depending on your financial institution.

In June 2016 I booked a round trip flight through Priceline for $1122. The plans has changed and I had to cancel the flight. The Priceline representative told me that I will be able to use $1122 as my credit for 1 year (till June 2017) and when I am ready to book another flight I just have to call them to book a new flight. He also said that I can book multiple flights for the amount of $1122 credit that I have and I will just need to pay $130 penalty fee + $30 booking fee.

I booked a hotel stay with Priceline, I read the cancellation policy with the hotel. Unfortunately, I had to cancel my trip and called the hotel within the 24 hours required. The hotel said they couldn't do the cancellation and to call Priceline. Priceline told me the hotel had to do it and they would have to call them. After 2 days of getting the runaround, I was charged for the FULL stay and told there was nothing I could do about it! I will never use this service again.

The worst company to deal with. Purchased flight with Insurance and Travel protection, contacted them to change a passenger 2 weeks before flight. They refused to change or cancel flight without paying them double what the cost of the flight was. DO NOT USE THEM or the ALLIANZ insurance unless you are dead. They will not cancel or change regardless of your situation.

To save money and get a great deal I chose to use "express deals" on Priceline. Because I was unsure of the hotel I was getting thru the secret deal I paid the additional fee for "trip protection". I checkout and received the hotel confirmations from Priceline. I did not agree that it was a great deal. 1. Parking was additional $40 a night and 2. It was connected to a hospital and attempted to cancel online, but was told could not canceled because I used Express Deals. I then contacted Priceline via the phone, and they explained "trip protection" was only for illness and death and refused to give my money back.

Priceline engages in certain practice with hotels in order to trip a consumer. I just booked a 3-night stay at a hotel for $86/night, after searching for hotels under $100/night. Thinking that I am OK to pay that plus tax (totaling $306), I scrolled through the screens and paid. Only then did I see that the total for the hotel is actually $380. There was an additional item that read "Mandatory hotel fee" of $74. I called Priceline service, they could not explain what this mysterious fee is, except that it is to be paid directly at the hotel.

Rented a van via Priceline in Caicos. The rental was fine, and the basic price matched the quote. Unfortunately, the "taxes and fees" quoted were under-quoted by about $100. This was for a "premium location" fee. If I do this again, I'll probably call myself to verify the total price - it just doesn't make sense to use a tool to compare prices that doesn't include the total price!

If my business matters so much to them, why won't they reimburse me for a trip I had to cancel due to an unexpected flair-up of an ongoing medical problem while I was out of town? Getting another doctor other than my specialist outside my hometown makes no sense. But, that's what they expect! There are exceptions to every rule. A little compassion would have been nice! Be careful Priceline users!

I booked trip through Priceline for the car and hotel. The charges for my hotel what is diff from actual price. They advertise best price guarantee but that is completely not the fact. Instead when I receive my receipt from hotel that is much cheaper so I try to reach Priceline. They just said, "That is an error. The other thing is rental car." Even you only use for couple of hours they charge you whole day and never refund, never issue any credit. All other site if you book and return it early always get refund, not the Priceline. Never ever book with them again.

On Nov 30, 2016, I booked a hotel on Priceline using the "Name Your Own Price" feature. The booking is for Jan 18 and 19, 2017. The "guaranteed " rate that I bid and got notice that it was accepted, was $85 per night. When I got my credit card statement, the charge for the booking was $290. I emailed them and they responded that they couldn't honor our contract -- too bad for me. Why did I bother to bid then book a hotel through Priceline, when I am bound by our contract, but they can charge me whatever they choose. SO LONG PRICELINE!!

Be warned - Priceline.com falsely advertise hotel rooms, leading to a final booking for a room type not chosen by the customer. I booked a room via Priceline specifically for its private Terrace feature. The room had photos and a listing that clearly described the terrace - and the room was called "Terrace Suite King Bed." When I clicked book and paid I noted in the receipt email it made no mention of the terrace. I immediately spoke to a Priceline agent who, after an hour, confirmed the room booked was a generic "Deluxe Room Type" - NOT the room I had selected - no terrace and most likely a smaller size. I had no choice but to cancel and make a fresh and accurate booking with Expedia. Stay clear of Priceline. They draw you in with lower prices, but because of these deceptive listings you're not guaranteed the room you select. Shoddy, third-rate at best - unscrupulous and fraudulent at worst.

I purchased flight to Hawaii on Aloha Airlines. When they went out of business before the trip Priceline would not return my money. I do not like their restrictive policies and no recourse policies.

We used Priceline in December, 2016 to make a room reservation. We paid the hotel that we stayed at, but Priceline also took off the hotel fee for the same exact room on the same day. I have spent hours on the phone with Priceline trying to get our refund. I have sent them bank statements, emails, ID numbers and all I get is the run around saying it isn't their fault. But, I haven't received any financial payback for being charged from their company. They will not take responsibility for taking my money and charging me twice. So, I am out the money from using their company. It has taken hours on the phone and submitting receipts, etc.

Your tickets are messed up and they keep helping themselves to your credit card. You have to speak with someone that does not speak English well. They ended up messing up my tickets. I called in and there was a nationwide computer problem and I put my office phone on speaker all day and we were never answered. I went online to cancel my ticket and confirmed that I really wanted to cancel. I called the next day before I left for work to make sure they were canceled and she informed me that I was one day too late to cancel. I purchased 6 tickets and only needed to correct or cancel 3, agent could not help me (would not). They have double billed me. My credit card is a mess and they keep fighting with me. It has been a total nightmare. Will never use them again. I think they double bill you and fight with you so that you get so frustrated you pay into their scam.

I went to Priceline to book a flight for the owner of the company for a business trip over the holidays. This is something that I have done many times but after this incident we as a company will never use Priceline again. I booked a flight for 1-2-17 for a return flight home from Ft. Wayne IN to Greensboro, NC. I choose the flight online that fit the schedule that was needed for this trip. I went thru the confirming process on my computer screen and made sure that everything was correct. We were sent a email with the ticket information but when my supervisor took the ticket to the counter in Fort Wayne, IN the ticket was booked for a month earlier. This is NOT what I confirmed on the screen and paid for!!!

I sure wish I had read the Priceline reviews before I used them - I agree they are horrible and I also don't think they should not be allowed to operate! I had no idea that there was no way to speak with a "live human" at Priceline - they sure don't advertise that! But I found out after spending hours trying to reach them - I called the P# listed on their website: 877-477-5807 and there's no way to speak w/ a human, in fact the call hangs up on you - now that's what I call great customer service - LOL! Then I tried "live chat" through the computer, which was quite timely also, and was told that even though I made the reservation for the rental car through Priceline, they could not do anything to the reservation (i.e. change the driver from my spouse to me since spouse has to arrive a day later and I'd be picking up the rental car) stating that only the car rental co. could access the reservation.

This is a terrible company. I offered $800 for a ticket from Logan Airport in Boston to Morelia, Mexico and went through hell. OK you expect some hell from Priceline. But $1000 worth of torture is not worth the $200 you wind up saving. If that... On the return trip to Boston these morons decided I needed to spend (Are you ready for this?) FIFTEEN HOURS in the Mexico City Airport even though there are a dozen flights that leave from Mexico City to Boston everyday! Clearly they have no problem abusing the flaming ** out of their customers for your business which I might add I will NEVER give them again. Only a sadistic brute of a company like the Spanish inquisitors of Priceline.com would subject one of their customers to a wait of 15 hours in airport when flight after flight leaves from the city you're at to the city you want to go. PRICELINE STINKS. I will NEVER, EVER USE THESE CLASSLESS CLOWNS AGAIN. EVER.

We rented a car to travel to Niagara falls for a conference. I called in advance to Priceline to make sure the car was ready. They confirmed it was ready at Thrifty car rentals. We got there, nothing in the system. Guy told us to call Priceline so I did. They didn't help at all. Said we have to book with another company because they have no cars available. This made me really frustrated. Thankfully guy at Thrifty told us another car rental place close by and we got a car at Discount Car Rentals. BIG shoutout to the guys there. Great job, very professional service. We got the car in under 20 minutes, ended up being late but all was good in the end. NEVER USE PRICELINE CAR RENTALS.

I reserved a rental car through Priceline. The car was to be picked up at the airport in Las Vegas, but when we arrived, we had to take a shuttle to car rentals. When we arrived there, we discovered that our car rental was at yet another site and we now had to take a van to that site. It was a strip mall and the name of the company (Verve Car Rental) was not the same as we were given in the confirmation. The manager said Priceline has known for two years that the site had moved, but doesn't change the information online. I was also informed that the rental didn't open until 6 AM and our return flight was 6:30. So, we had to return the car after only one day, instead of two, and get a cab back to the hotel and then get a cab for our early morning departure the next day. Instead of costing $114 for two days, it cost us $114 for one day plus an extra $25 in cab fees. I will NEVER use PRICELINE again.

Buyer beware. Using Priceline.com, I booked a hotel in Boston. I received a confirmation email from Priceline that indicated my booking was completed by Agoda and I had paid in full. I tried to check in at the hotel, they told me they had no record of my Priceline booking. The hotel phoned Priceline Customer Service who transferred us to Agoda. Priceline and Agoda offered no help or apology, and recommended I book directly through the hotel. Even worse, Agoda suggested the problem was the hotel who could not honor the booking and that my payment had not been processed. The hotel was not the problem, I made an online booking through Booking.com and it immediately showed in the hotel system and the hotel upgraded my room as a goodwill gesture. The hotel indicated they had experienced this recurrent problem with Priceline bookings. Think twice before using Priceline.com.

Because of bad weather we cancelled our trip to the Twin Cities. I cancelled the trip on the website before the deadline of noon on Dec. 22 but because I cancelled on the website and didn't call I was charged a $25.00 room fee. We did buy travel insurance but it did not matter. We will never recommend or use Priceline again!

The worse, despicable, rude, lying noncompassionate, hardly speaking English, worthless company. BEWARE. I bought tickets through them to Maine. Rental car too. Bought flight insurance so in case I needed to change return date due to mother who was passing away. I needed to change date as she had passed and so I called them. What ensued was a nightmare. I kept getting passed around and put on hold for hours. Then phone would get disconnected. I would have to do it all over again. Priceline was going to charge me over $700.00. All they kept saying was file a claim at some website and that I must pay now out of pocket!!! 4 and a half hours it took to try and get this rectified with NO help. FOUR AND A HALF HOURS!!! I called United direct and they charged me $61.00. I will never use Priceline again and I will make it my mission to destroy them on social media.

I am never using Priceline again. They screwed up the car rental and my $332 rental just cost me $700. Guess I can't take my children I haven't seen in over two years out for Christmas dinner now. They don't care. I spent 35 minutes on the phone trying to fix their mistakes and they flat out refused. They also refused to answer one question I asked over and over for fifteen minutes, didn't take ownership for their mistakes, and their customer service rep and manager were so disrespectful and rude.

I went to Priceline.com to book an airline ticket to bring my son for Christmas. The site told me that the flight was unavailable to select another. On the 4th try it finally went through but the reservation was different dates than I requested. I then noticed they had done a pre-auth on my debit card four times making $1,300 unavailable to me. When I called they cancelled the flights and said the pre-auth would go back to my account in 24 hours. It's day 7 and two days before Christmas I still do not have my money or any tickets to bring my son to see me for Christmas. Numerous calls getting the run around they refuse to do anything to help me. Only thing I received was the email below after 7 days:

I tried to make a booking through Express Deals. It stated that hotel would be something similar to your hotel - is similar to Holiday Inn, Best Western, Hampton Inn, Fairfield Inn by Marriott and Marriott SpringHill Suites but the booking was made at Extended Stay America. When I contacted them to express my concern and asked for refund, they refused stating the contract terms. This is not fair. They state something and deliver something which is not written anywhere. Beware of their unprofessional practices and fall into their trap.

We used priceline.com to compare rental car rates for a trip in December 2016. Priceline.com did not find any matches that met our 'bid' for the car. Priceline sent a link to a similar vehicle at a comparable price but we did NOT intentionally confirm the reservation nor did Priceline.com actually provide PROOF or a confirmation of our rental. December 6 is when we were 'comparison shopping' through Priceline.com and we received an email that on that date but it was very innocuous and did not indicate anywhere that we'd actually confirmed a car rental reservation. In fact, you had to page down to the bottom of the email to see what the email was all about - a car rental - but, again, it did not state we had actually reserved the vehicle.

Let me say I have used Priceline before. However, on Saturday, December 17, 2016, I experienced a company that was non-credible and uninterested in correcting a situation caused by Priceline! I rented a vehicle to move my daughter from Louisville, KY to Jackson, Mississippi. The weather was awful. I got to the National Counter and the agent says, that will be three hundred and eighty-six dollars. Usually, when booked through Priceline, you simply pick up your keys and you are good to go. The agent asked me to call them. It took me forty-five minutes to get through.

The latest is the Banner "XYX hotel" $114.00 a night "choose room". Good luck finding that $114.00 rate! You then choose your dates to get a quote and that $114.00 a night room is now $159.00. So I went on their chat application, and asked, "What night is $114.00 at XYZ hotel?" "Well we don't know, it's based on availability". At least a car dealer will say, "We have one in stock at that price". In this case Priceline had no idea if there was a $114.00 room "ever"? Why is this allowed? Of course it's not as bad as the hidden "resort fees". How is it "free parking" and "free internet" when that is part of the "resort fee"?

I rented a car for 10 days and now only need it for 2. I wanted to turn the car back in but Priceline will not refund the money. They said I could turn it in but they would still charge the remaining balance to my card.

We had a rental car for less than 3 hours. It broke down leaving us stranded in freezing weather. We had to arrange alternative transportation as the rental company could not bring us another car. We called the next several days and still they could not give us a new car. Well, it's been 7 weeks and every time we call Priceline, it's another new story about why we can't have our money back. First, we had to wait until the 2 week rental contract was up even though the car was returned the same day. Next, we had to wait 10 business days for the claim to process. Now we are supposed to wait 14 business days for a refund approval. I am starting to wonder if I will ever see my money! It was a large amount for a 2 week rental car!!

Due to my job requirement I travel a lot and I have traveled a lot during the last 10 years. During my last trip I had a lay over of 24 hours in Dubai, UAE so I used Priceline.com to book a hotel room. The reservation was done through their "Express Deal" and the offer provided amenities such as Airport Shuttle Bus and so on. After the purchase the hotel that was booked DID NOT have any shuttle bus! Did NOT provide the breakfast that was included in the purchase. I contacted the Priceline.com numerous times to either provide the service that I paid for or cancel the reservation so I can book another hotel that actually provides the services that they get paid for. Their answer was "Sorry, there is no refund policy." Every representative and their Senior Supervisors that I spoke to said "we are really sorry about the trouble but there isn't anything we can do. Since it was a blind deal."

I made a reservation through Priceline and when I received my cc statement called to verify the reservation. Priceline stated they didn't have the reservation so couldn't help me. I disputed the charges only to find out they passed the reservation to their China sister company Agoda. Agoda stated the reservation was non-cancelable so I reinstated payment and told them. Since the payment was not received by them before their self-imposed deadline they cancelled my hotel room and are now keeping the cc payment. I have used Priceline hundreds of times but never again. The Agoda relationship is a scam!

You really have to DIG to find the Small Print buried inside their Booking Policy. I didn't because what they wrote in Large BOLD print: "FREE Cancelation until 1 day prior to arrival date"! Who would look any further after that? But inside their Booking Policy (if you are lucky to find it) you will see this: "Deluxe Room at Concourse B Non Refundable"? See my Images. I booked 'FREE Cancelation' Room and got a Classic BAIT and SWITCH. Disgusting Company!

Priceline gives the impression that its users are getting a great deal. You make what they call a "bid" and then they pretend that you got it. Then there are the extra fees! The net result: You will very likely end up paying substantially more by booking via Priceline than if you just went to the Hotel, Car Rental, or Airline companies' websites. And if you need to make any changes at all after you book Priceline's response is a great big **. So PLEASE: Do not give this company any of your business. You'll save money and get better deals elsewhere.

I contacted Priceline about paying for a rental for someone other than myself...asking if it were possible. They said yes as long as I booked online, and walked me through the steps of making a reservation. I gave my credit card info and assumed all was well. I was told that the driver would need to put a personal credit card down for "security deposit" which was not an issue. Two days later I find that they charged the driver's credit card and not mine....I called and all I heard is "I'm sorry but there is nothing I can do." I assume their policy is to get the booking and get the money from anyone I can... and lie to whomever. I would never trust Priceline.com again.

I booked a Ticket last night. Two hours later they refused to make a cancellation. I just want to warn you guys think before you book. I will never book tickets with (price line) consumer affairs whatever you silly guys are called.

I purchased tickets for GE on 5 DEC 2016. Priceline has a guarantee to beat that price but must notify them within 24 hours. I tried that and could never get through to them. Finally I did and told them I purchased tickets for about $200 cheaper and only one hour layover going and coming. (They gave me a layover in Amsterdam of 20+ hours! If I had known that, I never would have purchased the tickets, I would save nothing as I would need a hotel room). Finally I got through and they refused to credit my card, telling me I missed the 24 hour window, even though I explained I tried. So I contacted my credit card and they said they could do nothing about it. (THIS IS A BANK OF AMERICA CREDIT CARD so I am cancelling this one too.) Then I was told I would get a credit for another ticket but there would be a $300 rebooking fee! Stay away from these internet scam artists!

Placed a reservation with this company for a car rental. Was quoted for 67 pound yet on arrival to the car rental I was asked to pay 183. When I tried to contact their customer service was told they will get back to me in 10 day. Some customer service. Left me hanging dry. Never again.

I booked a flight and car package from Priceline for Christmas to fly home and see my family. My parents were not going to be able to pick me up so I booked a car as well. After I booked my package, my mom tells she is able to pick me up from the airport so I try to cancel my car reservation and call Priceline customer service and they told me they were unable to cancel my car portion of the package. What kind of company these days is unable to help you save money during the holidays? Companies used to be able to allow you to cancel a car reservation. I feel I called within plenty of time to be able to cancel a reservation. What a crappy company. I will continue to book through Expedia from now on. They are a company who at least works with their customers.

Will double charge you, be careful. I did reservation and prepaid online thru Priceline at AVIS counter I was offered an upgrade and did accepted, but in the end instead of charge me difference for upgrade I was double charged. Paid once to PRICELINE and a second and more expensive time (because of upgrade) to AVIS. Nobody will take responsibility.... in my opinion it's a common scam that is practiced at AVIS Denver Airport location. I was shocked to find out PRICELINE will not help to solve problem... maybe they are on the scam with AVIS.

In August, 2016, a friend and I purchased travel insurance when we book a package on priceline.com (flight and resort) for airline flights and hotel accommodations in San Juan Los Cabos, Mexico. With our reservation, we also purchased travel insurance. Our confirmation email included a "link" to the insurance. Unfortunately, after we were at the airport waiting to board the plane, it was announced to everyone waiting to board that our flight was cancelled due to a mechanical problem of the airplane that could not be repaired. Even though we were near the front of the line for rebooking, airline representatives were unable to reroute us to our destination on ANY airline until the following day. We had to leave the airport, get a hotel, and arrange for transportation back to the airport the next day. In addition, we had to contact the resort and our prepaid ground transportation services to cancel and/or rebook for the next day.

We are traveling as a group of 8 and booked 4 rooms via Priceline. By the time we arrived at the hotel checking in, there's only 3 rooms reserved at the hotel. As apparently the hotel only got 3 reservations from Priceline not the 4 I booked and got confirmed. We then called Priceline and they sent us to a nearby cheaper hotel with very bad reviews. When we talked to the manager, the Priceline manager gave us attitude and insisted on there's nothing he can do. The hotel front desk was very nice but Priceline was really irresponsible and not helpful at all. We wasted about 2 hours on the phone and got roll-over beds ultimately. I will not book through Priceline anymore.

I made a mistake and booked the wrong flight and hotel. I was hoping that because I called within 15 minutes after booking I would be able to cancel it and re-book. They were completely unhelpful and now I'm stuck with a flight and hotel to the wrong location. Never in my life have I had a company so unwillingly to help a customer out. I will never ever ever use Priceline to book travel again. There are plenty of other websites to use with WAY more helpful people willingly to do whatever it takes to make the customer happy, and Priceline is NOT one of them.

Several months ago I gave Priceline a pass on a major mistake they made and now they screw me. I recently tried to change the return date on a rack rate airline booking. They wanted to charge me more than a totally new ticket. Prior to this they had made a mistake on a hotel price where I booked a 4-star hotel for $25 per night. They called me and I accepted their mistake and allowed them to cancel my reservation with a measly credit of $25. William Shatner owns a major part of this company (he is great) but Priceline should be ashamed. They even kept me on hold for 30 minutes to let me know they were going to rip me off (my call to them from my winter home in Mexico cost $1.00 per minute). I will never use Priceline again!!!

I rented a car through Priceline and discovered minutes after I booked the car that I rented it from the wrong airport. I called within minutes and asked them to change the reservation to the right airport. They said it was impossible, that once a booking is made there is no change possible. I called the rental company and they said they would be happy to do it but that it goes through Priceline.

I have had a wonderful relationship with Priceline until recently. But then they billed me for something that I was not responsible for. They absolutely refused to remove the erroneous billing or even discuss it. I will never be a Priceline user ever again.

I made a reservation with Priceline.com for Thanksgiving Day 2016. During my reservation Priceline asked for and I gave then my MasterCard card numbers. They gave me a confirmed reservation number, and emailed me details of the rental agreement including charges to my card and a notice to bring a valid driver's license and the card used during the reservation. Which I did. Only at the counter at MSP Airport on Thanksgiving Day, to be told that they cannot accept my card because it is a debit card. Now that Is ** up! The card was fine during the reservation, and then at time to execute the rental, to be told my card isn't acceptable. STAY AWAY. GO TO HERTZ. HERTZ ROCKS!

I used Priceline to obtain a room for my stay in Richardson TX for 5 nights. Regular hotel rate was $89 per night. I was able to bid a Priceline rate of $65 which was accepted by Wingate of Richardson, TX. I have always used Priceline since 2002 and have never been let down.

Stay away from this website. The rates announced are never the final rates!!! If you pick one of their "best deals", they will let fill your details and the time of the booking, you'll get a message that the deals is no longer available. They will then take you to a page where their best deal is now twice the price you saw earlier. It is a total scam. No surprise it is FAILING website and people no longer use it.

I had booked a flight on Priceline. After booking got a offer to rent a car. Generally the combined offers are good. So I booked a rental car because it said they will match any better price! This was my draw to book, and then I found a cheaper offer, so I called them to match it. They gave excuse, "IT HAS TO BE FROM THE SAME COMPANY" and that my booking was a PREPAID one, so no refunds or Changes!!! Very disappointed with their 3 Cust. Service agents and the managers! Already telling all my friends about this experience, and stopping them from using Priceline. Any putting a word out there for others not to fall for False Advertisements by PRICELINE (or BAITLINE).

I called for a mid size car. When I arrived they had a large SUV. Also, I informed them that I had insurance and did not need additional insurance. I refused the SUV and finally they gave me a car I requested but they also charged me $139.00 insurance. They advertised a 45% discount. It was not. Because I was in such a hurry, I forgot to look at the contract. I had to pick others up in another town to travel to a funeral. The car was not in good condition. I called Priceline and informed them of the problem and it was a nightmare for they denied that I did not give the correct information and they were correct. I have no intention ever to rent from them again. I was humiliated.

Booked a two night stay in Nashville. Called the day of and had to cancel cause of a family medical emergency. They couldn't get in touch with mgr of motel cause it's a weekend so I just lost $190. I will never use their services again and will steer all my clients away from them. I am in the travel business and deal with 30-40 customers a week. They will all be informed of the way Priceline treated someone who had an emergency... Without any feelings or customer service and satisfaction. Just glad it was not a big vacation!

Got reservation from Priceline for car rental through Avis, never used. Avis gave me a much better price than Priceline in person. I used Avis in person to save. I was still charged Priceline's full amount along with the Avis rental I bought. Never use Priceline, they are bad news.

Tried to rent a car, booked it on Priceline. When actually at Avis counter was told that the reservation is not affiliated with the rental company. Priceline refused to give me my money back. Total scam and money theft! This business has to go!

I'll make a month long story as short as possible. I've spent 13 hours and one month of my time trying to reschedule a flight WITH a health certificate. After 13 hours on the phone, 3 faxes, 2 health certificates, they were willing to do NOTHING to help me out. In the end I ended up paying MORE, the FEE and received no compensation. The big man wins again, the hard working small person loses. SHAME on you Priceline! Never again!

I bought a vacation package and had a horrible experience. First of all the rental car place Budget said I must buy full coverage ins. with them. I already have Geico, but they basically forced me to. Then our hotel by Universal Studios, CA the Sheraton, was dirty and noisy, the staff did not care. When I came back from our horrible trip Priceline would not do anything. They just gave me numbers to contact Budget and Universal Sheraton. A 100 emails later nothing. Over $1200 trip down the drain. Priceline customer service is in another country and they do nothing but talk down to you!

Priceline.com business is scam and horrible customer service... I no longer will do any business with them. Bunch of stupid people who only read script. 2 days after booking a ticket with them and even though I purchased an insurance protection with them, they no longer honor my insurance to cancel the purchase due to an emergency in the family. They are asking me to show them proof, which is against HIPAA and patient privacy policy. I no longer do business with these thieves and dishonest people.

This is only my account and no one else's. This is what happened to me and my hubby when dealing with Priceline and the shady way they act on their price guarantees. I went through them online to get my car rental when going on a trip, the receipt had the breakdown in American and under in brackets was the Canadian amount. Knowing what it was going to be I booked the car rental for the time needed. So I thought that the airline tickets would have been the same but the price wasn't in Canadian it was American. I got charge for a whole boat load more than what I was expecting on my MasterCard.

I tried to buy a plane ticket through them. Not only did their computer glitch and charge me 5 times for the flight insurance, but they pre-authorized the plane ticket purchase, then told me the bank had rejected it and they didn't actually charge me for any of it and it would be fixed in 3-7 days. So I let my bank know what was up and they said that the charges for the 5 insurances had been reversed, but not the ticket itself and that I would be charged!! So I contacted Priceline to say it was fine if they charged me, just give me the ticket and info and they insisted I hadn't been charged so they couldn't give me the ticket. A ** NIGHTMARE!!! Will never use them again.

Priceline is related to booking.com. When I booked with Booking my room was canceled due to no payment and Booking did not tell us. Then while I was stand on a street corner in New Orleans, Booking did not want to help me and said to book another room and they would fix it later. I tried to tell them I had no computer and after pleading with Booking they booked the room for me. Now I used Priceline and they must have flipped the booking to booking.com and they are saying the room is canceled due to no payment again. I have the confirmation it was paid for, I have never had a problem with Priceline before and now will never use them again because of their partnership with booking.com

Will never do business with Priceline again. Their position on 'customer service' is without logic or reason. When you need help with their company, all of their customer agents follow some ridiculous mantra and that is to blame the computer system's lack of flexibility in being able to do anything to support the customer. I have lost money based on a reservation I made with them for a rental car that any reasonable person -- or a company that actually cared about the customer -- would have adjusted. Because of weather problems that caused me to have a delay to pick up my rental car, they would not adjust their agreement by allowing another person to simply pick up the very same car that was reserved for me. I couldn't add them as an additional driver OR follow any of their options to allow them to pick up the car.

Tonight I went to the Priceline.com website and checked for hotel availability in Wilmington, NC. I saw that there were 3 rooms available. I proceeded to book it, entered my banking (card) details and the system took my money. Once I called the hotel locally where the room was booked they promptly informed me that the booking was not in their system and advised that I call the company which I made my booking through and ask them to populate the booking into their system. I proceeded to call Priceline and they directed me to their sister company in Malaysia (Agoda.com) to discuss my customer service issue. Then they informed me that they needed to discuss the matter directly with my husband, whom I made the reservation on behalf of. I called him, and asked him to call them.

While traveling through Tennessee on October 30, 2016 we decided to book a room in Jackson, TN. We made a $65 offer for two rooms at the Best Western in Jackson. After nothing happened on our Ipad Mini and we thought we would have to start over, we checked our email and there was the confirmation that our offer had been accepted and we were charged $158 on our credit card. We received an email receipt from the Best Western the next morning and found out that the extra $28 was all Priceline's fee and not the "fees and taxes" claimed in the email. All taxes had been in the accepted $65 room rate and none were in the extra fee.

I accidentally booked a rental car from Avis for the wrong week via Priceline.com. Two days after the incorrect date I noticed my error and called Avis. They told me they had rented my car to someone else when I did not show up and they would be glad to move my reservation to the next week for no additional charge. I just had to get it done via Priceline.

I have booked using Priceline before and had no issues, but this recent time I booked a cruise and had to cancel it a week later. 120 days prior to the vacation and they hit me with a 100 dollar cancellation fee. I'm going to rebook a vacation this summer and make sure not to go through them.

I booked a hotel through Priceline and cancelled it immediately. The website showed that I would be getting a full refund as I have cancelled it before the cancellation time. Later after two days I see a charge on my account for the hotel I cancelled. I mean what the heck was that? It was their mistake and they have charged me for that. When I contacted the customer service, the service was not good at all and my problem wasn't solved. I don't know what to do now. I lost my money. Never ever recommend Priceline to anyone.

This was the worst experience of my life! I will never use Priceline or Economy again. No one offered any kind of acceptable rectification. It was so bad and all anyone wanted to do is cancel the reservation and tell me to re-book with another company being that they were unable to fulfill what I was supposedly guaranteed by Priceline. Who in their right mind would be okay doing that to end up paying over 200 dollars on a confirmed reservation originally priced for 70.89! First I was guaranteed unlimited miles, to learn upon arrival that was not the case, then to be told because I live in Orlando my confirmed rate would not apply to me.

I reserved a car, cancelled it within minutes, and got charged ANYWAYS! I talked to customer service and they said it was cancelled. My credit card cancelled it and Priceline rebilled me for it AGAIN! This is not fair.

I booked a hotel through them for our vacation. The money was withdrawn from my account which was fine. Then a week or so later, as I am checking my bank account, I discover Priceline is drawing out a second amount. When I call, the first gentleman indicates he cannot assist me and would have to refer me to customer service. Then he indicates their phone lines are very busy because of this very complaint. When I get a representative, she indicates that I have booked a room for the 22 & 23. When I told her that was not me and that someone must have stolen my information she just said ok but the reservation has been confirmed by me... which I did not do so. I will not be using Priceline again. I do NOT recommend Priceline!

I booked a hotel through Priceline and when I arrived (after a long bus ride and expensive cab to the hotel) there were "no rooms available" even though I had been charged for one. Priceline kept me on hold for an entire hour, when I had a flight in only 6 hours which my fiance had also booked through them. The gentleman at the hotel found us another (Thank you Holiday Inn Express in Durham!!) and relocated us while we Sat on hold. The customer service representative was kind and helpful on the phone when they finally got to us, but the room still hasn't been refunded as promised, over a week later. I don't recommend this company, use Expedia instead!!

I purchased 2 tickets seattle to Bangkok return. I bought Alliance insurance included. Afterwards I contacted Alliance insurance to find out about the coverage and they had never heard of us. I called Priceline again 10/13/16 who after initially denying what I said conceded that it was true promised me that they would call me in 72 hours. No call at all then or ever. I called again this evening twice. Two hours later I got no where. They said there were no more phone numbers that I could call and that I was not speaking to anyone in USA and that there was nothing to be done and I could not get my money back. I am disgusted that these people are in business.

In March 2016, I booked a mid-sized SUV for three days in Denver for Labor Day weekend for $200. Remember, I cannot cancel. Guaranteed $200. Non-Refundable. When I got to Budget Rent a Car, they did not have my vehicle available and offered me a "free" upgrade. After my trip, they charged me $161 for the "free" upgrade and a gas charge that I never signed up for. When I complained to Priceline, they put on a dog and pony show. They pretended to care, but really didn't, and kept on delaying, delaying, delaying. Finally today, after a month and a half, I had to follow up with them to see what the deal was. After pleading with them to give me a yes or no as to whether they were going to refund my money, they finally said no. Basically, I rented a car for less than 72 hours for $361. Rip-off!!! Never use Priceline or Budget Rent a Car.

We used Priceline to book a hotel in San Fransisco... They claimed 3.5 star rating with all amenities like free parking and all, but unfortunately we landed up in a disgusting hotel named Hotel Whitcomb. As we entered room we were unable to switch on the lights... stinky smell in the room... as someone peed in the room instead of bathroom.

"Unlimited Mileage" is NOT Unlimited Mileage! Buyer beware! Priceline gives you a "come-on" line about their rental cars being "unlimited mileage." Sometimes they are, sometimes they aren't. To me, this indicates a poor company with dishonest business practices.

I went on to Priceline to reserve a rental car in Orlando, Fl. Upon accessing their site, it said cars were available as low as $20/day. I went to "bid" $20 on the lowest priced vehicle, ECONOMY. They came back and said that price was not available, but I could get it for $32/day. Fine, I ordered it at $32/day. THEN... Priceline sends me an email saying that they were sorry the $20 was not available, but they could do $11 a day. Yes, that is not a misprint... $11 a day. So, I called Priceline back and was informed, because it was through ECONOMYCAR RENTAL and not BUDGET CAR RENTAL, they would not honor their Best Price Guarantee.

Two days in a row I have attempted to book a flight and rental car for my parents to attend a funeral. Both days an "Express Deal" was offered and both days after several attempts at booking, a screen pops up and says "We were unable to book the flight you selected, but we've got more great options for you to choose from!" So, I chose another option only to receive the same results.

I've never used Priceline on an international booking before and never will again. I paid them in advance for a room but when I got to the hotel, they told me I needed to pay them even though I showed the confirmation. When I got back to the states, they have been of no help in getting reimbursed. I was first told that I should deal with the hotel! I finally got a manager involved but almost a month later all I've seen are empty promises about getting the hotel to refund the overcharge and check back in 5 days, no refund. I never had this happen when I used Expedia for foreign travel and they have been very good at resolving things.

Quality Inn & Suites Skyways, Newcastle, DE. Reservation made for NON-SMOKING Room. They didn't honor my reservation, asked go head & complaint. On Oct 8th, Called to Priceline. Customer service take forever to ANSWER MY CALL, it more than 30 minutes, and immediately hang up. Problem NOT resolved so far. I was waiting at the property to resolve my issue. Most unprofessional way dealing with customers. Priceline you must hire customer service persons who can talk properly & professional. I had good experience Expedia. They solved my issue at the hotel in less than 5 minutes. DECIDED NOT USE PRICELINE IN FUTURE. BE AWAY FROM THESE GUYS.

The "cancel flight worry free within 24 hours" seems to only apply to airlines you're not flying. I had to call Frontier myself and ask them to cancel my flight. Lucky for me they have a free cancels within 24 hour policy and did it for me. No problem. Not sure why Priceline can't do that.

I booked a hotel on Priceline using express deals for my recent trip to Connecticut on October 8th. I picked a 3 star hotel that was compared to a Hilton or Hyatt hotel. Did not pick the hotel, it was a random pick by Priceline. Was given Travelodge Hotel in Windsor Locks, CT. Upon checking in the lobby was clearly updated but going to my room the doors to walk into hallway of where our room was located were shattered and sign on door stated "please do not touch glass." Room was HORRIBLE, carpet was musty and holes in carpet. Pillows were flat and stained. Room smelled like smoke and there were people next room dealing drugs out of room and they were living there.

When booking this hotel for me and my family, it appeared that the hotel would be satisfactory for our quick one night stay. However upon arriving, we realized that this room was nothing like it was advertised to be. The room looked like it had not been cleaned in weeks, everything was dirty and dusty, there was mold on the bathroom towels and stains all over the bedding. Fortunately we had brought our own pillows and we made our kids sleep in long pants and socks. After arriving we looked for other accommodations, but everything else in the area was sold out for the night. So we spent the night and got out of there first thing in the morning. I know that you should expect much when booking a $69 a night room, but it was just disgusting.

I booked a hotel on this site. It was the dirtiest hotel I've ever seen. I had booked three nights with this hotel. I couldn't stay there. It wasn't fit for humans. Maybe if the person was intoxicated or looking for a quick fix. I left the hotel and spent the night in my vehicle after driving for 10 hrs from Calgary to Surrey. I was charged a night by this hotel. I called priceline to complain and to find out why they have the Surrey Central Inn on their site. I also wanted a refund for the night that was charged. The lady at the desk said the manager would call me back. I never got a call back from Priceline and the Surrey Central Inn is still on their site. Please do not book this hotel. You will be disappointed. I don't believe anyone that's a stranger to the Surrey Central Inn would give it a good review. Please do not trust hotels on this site. This happened on Sept 02, 2016 and I am writing this review on Oct 11. I gave it a star because there isn't a zero option.

I took an impromptu trip on a holiday weekend, while there I went on Priceline and bid on a room. My first bid, not accepted but they did say they could book me for about $6 more so I agreed. I got my room and confirmation email with my itinerary. About 20 minutes later they called and said the hotel had already been overbooked and they needed to relocate me. I agreed and went on hold about 20 minutes. (Yes I was upset as I was on my trip already.)

I booked on Priceline, using the lowest price (I did not bid). I specifically needed a hotel with free parking as I was leaving the car at hotel while traveling. I not only searched the Crowne Suites hotel website but also searched the information on Priceline which clearly stated Free Parking and Free shuttle. When I received the confirmation for the Crowne Plaza hotel, I called and asked them about parking and they stated that it was $25 for the week.

After the quoted "discount" for renting a car for 3 days I was charged $48 in Taxes and Fees which makes no sense. What is the point of discounted price if I have to pay nearly extra $50 just for using this service? The overall cost ended up same as if I never had used Priceline. Additionally, Priceline does not cancel or refund the money, holding the customer hostage. I don't care about the terms and conditions. This service falsely advertised its cheapness.

I used the Name Your Own Price on Priceline to go to Vegas. I choose the area that said Las Vegas north strip, and asked for a 5 star hotel. Booked for 3 nights and put in a price of $200.00. I won the room but it is not on the strip. I called Priceline and they did see the problem, but said too bad, so sad for you. They called the hotel and tried to cancel but the hotel said I would have to pay for the first night. Why should I have to pay for Priceline's mistake? I chose to stay on the strip and that is the option I picked from on Priceline's page and it clearly says Las Vegas Strip North. It did NOT say North Las Vegas strip AREA. They are trying to say it covers a larger area than just the strip. Well then why do they word it like that. They have other options I could have picked like "Lake Las Vegas area", "Fremont street area", but the one I chose was Las Vegas North Strip. So wouldn't you think it would be on the strip?

I had a reservation in Charleston, SC. It was made in July and just confirmed yesterday. Yet after traveling through terrible traffic, I was told that my reservation had been cancelled, though nobody had notified me. I then suffered through their extended phone service time to get a person that I had an extremely difficult time understanding because he spoke English so poorly. While I am supposed to get a refund, that does not in my mind make up for the inconvenience of traveling in bumper-to-bumper traffic only to be turned away. I will never try Priceline again!!!

Priceline express deal is total scam. On all express deals, whenever resort fees applies, it shows on express deal contract page. But for my reservation it did not show, so I made the booking. After booking I called priceline and they say that resort fees (30$ per day), I have to pay. They clearly kept resort fees hidden while booking. Express deal page showed 44% saving. When I clicked on it, it showed "14% saving compared to other hotels in area". So anyone will understand that 44% saving on this hotel however 14% compared to other nearby hotels. However at the end I got only 14% on that hotel.

I found a hotel charge on my debit card that Priceline booked and charged me for that I did not authorize, book, request. I call that theft. When I went to their chat to ask them to look into it, they said, "Not our problem, we did our job, it's not refundable and you're out." GREAT customer service... NOT! I have been traveling for business for years and have NEVER been treated like this. They didn't care to find out that I didn't stay at that hotel, didn't get an email confirmation, received nothing, but I still get charged. WOW, so much for the commercials, unless Priceline means how fast they take money from anybody, without merit, without consent and not even a "Hey we're sorry, we will cover it, something happened. Let us check into why this has happened..." NOTHING but the "We can't do anything for you."

I booked a room through Priceline for Comfort Inn located in Downtown Charleston. Inputted credit card info via Priceline. When I showed up at the hotel the front desk clerk informed me that my room was given to someone else and they were completely full. I asked to speak to the manager and she said, "oh we have a room but it is over 50% higher than Priceline rate and the free parking promised by the Priceline ad is no longer available." I called the Priceline help desk which is really Booking dot com. They said, "Sorry" and suggested I find another hotel. I said, "Great, what hotels are open?" Booking dot com proceeded to tell me they don't book hotels. So there I was on my own to find a room. There needs to be a warning on Priceline website that states hotels may not honor Priceline confirmations. Booking dot com has replied to my complaint by saying, "Sorry" and that there is nothing else they will do.

I went on Priceline. I have done many times in the best and tried to book a hotel with name your own price. The first price was rejected and then I went in and changed the star rating and area and then I received a Page Error. I went back and tried entering my price and went to the preview page and the received another Page Error. Clicked the back button and the page started showing the processing page and then it said my reservation was accepted. The problem is that I didn't submit a reservation and not for that area or star level.

I was charged twice for one room in Traverse City, Michigan that we booked through Priceline. When we arrived the front desk indicated that Priceline only sent over one room when we had booked and paid for two rooms. However, she did have a room available (during peak season, right?) and would give it to us for the Priceline rate but we would have to pay for it with our credit card. She told us that Priceline does that all the time and we would just have to call them for a refund. We called them and they investigated it with the manager of the hotel and told us that they would not be giving us a refund because he told them "absolutely no refunds given". I pursued it with them and Priceline customer service did not respond any further. I also called the manager at the hotel. He indicated that we were a no show on the second room and he refused to give us a refund. His only advice was to not use Priceline!

Booked a room through priceline.com and did the option where they choose the hotel for you (cause I'm not independently wealthy and can't afford standard hotel rates). The hotel (Extended Stay America) they chose was horrid, as just minutes after we arrived and just opened the hotel door a big drug bust (or something) went down: 8 cop cars suddenly appeared, a dozen or more police with guns drawn and yelling, chasing people down. Kids were freaked out, I was freaked out. Had to take cover in the back of the room behind cabinets... when it quieted down we busted out of there like Speedy Gonzalez and decided not to stay there.

We made arrangements including reservations for a room at the Marriott in Minneapolis, MN and paid in advance for the room. We had a document that guaranteed our room at the hotel. When we checked in, the hotel stated that our room was canceled by Priceline several days earlier. The hotel charged us again for the room, and Priceline denied canceling our reservation. The next morning, Priceline said we should send in our receipt for a refund within 3-5 working days. We sent the receipt the next day. We have made several attempts to resolve this matter with Priceline but we only get the runaround. They owe us $327.73 for the cost of the room. They have not honored their guarantee.

When initially booking a family trip to Orlando, Priceline advertised the Hilton as having free internet and breakfast for two. Upon arrival the hotel informed us that breakfast was not included. The front desk told us that Priceline books through a third party and mistakes happen all the time and to contact Priceline. When we called Priceline customer service they denied that breakfast was included and refused to do anything about it. They implied that we were liars and we were confused. The customer service line had other employees giggling in the background like it was a joke. They refused to do anything about it after being on the phone for 3 hours. Do not book with this company unless you want to be scammed out of your hard earned money. False advertisement and terrible customer service is what Priceline is all about.

Paid almost 1000.00 for two hotel rooms for two nights in Niagara falls Canada July 2016. When we got to border Canadian customs would not let me in due to a driving while impaired charge in 1975 (stated it would have been a felony in Canada) . I immediately called the hotel and Priceline. They offered a refund on one night for one person (25%) and I declined and opened up a credit dispute with Discover card. A few weeks ago I was notified I lost the dispute as Priceline states no refunds in their disclosure statements. I was forced to pay for the rooms as well as rooms on the American side. This is the second issue I had with Priceline and never never again will I do business with them.

Priceline advertises on their website that they will refund you the difference: "Find a lower price. We'll refund you 100% of the difference. Book an Express Deal. We'll refund you 200% of the difference." But of course that's not really true. For the 100%, you have ONE day from the booking to initiate a claim. How often do fares drop in a day, especially for Christmas? Well, it did, by $140. Anyway, Priceline isn't parting with any refund.

I was on Priceline.com shopping different trips. I admittedly saved and accidentally hit proceed and booked trip. I had no intention on going on. Within 30 seconds I was on the phone with Priceline explaining that I had made a mistake 30 seconds before and booked a trip I didn't want. They confirmed that I had JUST done it and proceeded to refund my airline ticket, but said I'd need to call back to cancel my hotel. I called back the next morning to cancel my hotel and was told the hotel is non refundable and that it was the hotels decision and not Priceline's. I called the hotel to beg them and was told that they would indeed cancel and refund the hotel, but would need Priceline to send them a cancellation fax.

My manager booked a hotel room for a candidate coming to interview. She traveled all day and when she got the hotel, they knew NOTHING about the reservation. She had the booking number and receipt that said "paid in full." When I called the hotel, they said that I needed to talk with Priceline. Priceline sent me to an outside company that said I had not "confirmed" the reservation--nothing said it needed to be confirmed and it even said "paid in full." It was embarrassing to me for the candidate and cumbersome for her. She had to find another hotel and the cost went up significantly. When I asked to talk to a manager, I was on hold for 45 minutes before hanging up. They made it seem that it was my fault for not knowing to confirm. There was nothing indicating that. I have used Priceline in the past and never had issues like this. I will never use them again. It was not a "name your own price" reservation.

We booked a hotel for 2 nights on 09/22/16. While it submitting, somehow it changed from 2 beds at the hotel to 1 king size bed. This happened, although we put 2 adults and 3 children in for the occupants. While it was submitting, we tried to change the bed arrangements. It canceled the entire reservation. The reservation originally was $609 and some odd cents. We immediately got an email saying, it was canceled and we would get back $304 instead of the $609 since we did not cancel before Tuesday, 09/20/16. Common sense wise, that would not make any sense considering we did not make the reservation until the 22nd of September. We tried to contact them immediately, because we didn't actually want to cancel the reservation just wanted to switch bed arrangements and all they could say was "I'm sorry you feel we stole from you, we cannot do anything about it."

Last year, I had previously searched for a hotel in Birmingham, AL. Now I wanted a hotel just south in Montgomery, AL. Computer prepopulated Birmingham when I put Alabama in. I quickly noticed my mistake and called the helpless desk at Priceline. They would not modify the reservation after speaking to a senior account rep. Don't waste your time or money on Priceline! Never again! #neverpriceline

I was buying an airline ticket for the conference trip to Salt Lake City. The price was fine, matching the other online sites (I only checked the plane ticket prices). Reassuring feature was that, "You could cancel the order if within 24hrs of purchase." Toward the end of process of ordering, Priceline offered a car for rent. I ordered that too for $270 (mid size for four days) with the idea if I do not like the price I have 24 hrs to cancel.

I booked one night in Sept 2016 at the Ramada Hotel. This site provided description, photos and price for two Queen Beds Room. The Price did not show that it was in US Dollars on this site. I was booking from Vernon, BC In Canada to A Canadian Place. Golden, BC. When I booked This hotel room I still did not see any Notice that it was in US Funds! When I printed my Receipt after returning home I checked it. Still did not see prices are in US Funds. My Complaint is that the US Funds Notice should be not hidden. Should be indicated beside the Room Price. l feel this is very deceptive and misleading information. When I received my Canadian Bank Visa Statement l finally saw charges in US Funds. Additional Charge of $49.10. Therefore I will warn other friends and travellers not to use this site!! I will call the each Hotel directly... Safer and Cheaper!! For this room was in US Funds.

I booked a car from Priceline.com. They have this advertised and advertise it on tv that they guarantee the lowest price, they will match the price. I contacted Priceline a number of times telling them I found the price for the same car rental cheaper, I emailed them the advertisement. It was $300 different. They then claim that why won't match AAA. They did not offer to work with me, give me credit. They don't care about their customer. I did not use their car rental. I contacted my credit card company about this. They continue to fight me about this Priceline. I have contacted the BBB, my local New Station in NY. I would never use Priceline again. I would pay more than use Priceline.com. I am very disappointed I would not recommend them to anyone for any reason. I also used them for booking a hotel - the hotel was horrible, dirty, horrible. Stay away from this site.

Their policies with car rentals and car rental extensions are completely inflexible. It was very confusing to see them turn down more money from me for an extra rental and watch them do me a disservice at the same time. I rented from Enterprise instead. I will not be purchasing from Priceline again.

Made reservation for a New Jersey Hotel last December through Priceline. Drove there from Upstate NY with my 85 yr. old Mom last weekend (9/16). Gave the confirmation number and the hotel informed me that they did not have our reservation! After waiting over an hour the hotel was able to find a room. I don't know about you but once at my destination, it's nice to get to your room and relax! It's not the way I personally like to start a trip... Arguing with the front desk over a reservation booked almost a year in advance!!! I will not use Priceline or one of their subsidiary agents again.

I booked a hotel room while at the airport and due flight change. When booking did not realize it change my date. I called Priceline to advise about date and representative stated hotel did not want to refund amount. I called hotel and manager was not in. Called Priceline and requested manager and was disconnected. Hotel was booked. This all happened in 1 hour time. The hotel was for Sept. 17. Booking made for October 1.

I booked a hotel room for myself & a room for a friend through Priceline.com for the Baymont Hotel in Reno, NV. I went to cancel my reservation online through my confirmation, however, there was no cancellation option. I was able to find a telephone number on my confirmation for the Baymont Hotel. I cancelled my reservation in the allotted time frame of 72 hours. I was not informed by the Baymont Hotel I also needed to cancel my reservation with Priceline.com or that my cancellation did not cancel my reservation for the other room, which I put my friend's name only.

On September 1, 2016 I arrived in San Juan Puerto Rico for a week of relaxation. My flight arrived at about 2:30 pm. I then was shuttled over to the Dollar Car Rental. I was then called to the counter. I presented my confirmation and within a few moments I was informed that my rental was canceled an hour earlier due to no call to confirm. I had planned this trip in early April-2016. I was in flight an hour earlier. I was not aware of this policy. I told them "Let me speak with a manager." He went to the back office and came back to tell me that nothing can be done. I was one unhappy camper. To all of you who go with Priceline make sure you call you rental company or you will get screwed.

I purchased an "express deal" for 2 nights in Coconut Grove Miami for $85 and now I am discovering if I want 2 double beds then it will be $125 per night. In other parts of their website and every other travel agency and hotel company, you can choose between a single large bed or 2 double beds. The only disclosure they provide indicates "All rooms will accommodate up to 2 people. Any Special requests should be requested through your confirmed hotel". What they should say is "$85 price IS BASED ON A SINGLE BED AND ANY REQUEST FOR 2 BEDS WILL RESULT IN SUBSTANTIALLY HIGHER PRICE". This would be how a company who cares about its customers and who strives for transparency would behave. So, I'm out $200 (2 nights plus taxes) and had to learn an expensive lesson to never do business with this unethical company again.

In thinking you are getting the best price in using Priceline, I think it would be wise to check hotels and airfares separately first. If the dollars are a little higher by not booking through Priceline, I highly suggest you go that route. They don't guarantee your seats when you pick your airfare. They have me and my friends spread out all over the airplane. And you don't find that out until it's too late and you can't switch. Then you put in special requests for hotels, i.e. deluxe room could be 2 queen or 1 king. You say you need 2 queen. And again it's not guaranteed. And when you follow up with them you have to call the hotel and airline yourself.

We are writing to bring to your attention a number of serious issues we experienced during our stay (August 5th to 7th of 2016) at Tryp Berlin Mitte Hotel. These issues made our stay at the hotel and in Berlin uncomfortable and unfortunate. Please note that we addressed all these inconveniences to the manager onsite who showed very little compassion. The issues include:

They are charging me for two hotel rooms that are an hour away and claiming that both hotels are "in the same area and cannot refund me for that". Currently waiting to speak with a manager as they need to refund me. Blocked them from charging my account ever again and contacting my bank.

I recently booked a one way flight with a rental car from Payless Car Rental for 2 days while my other half drove home as I had to work. The booking process was quick and easy, however I feel like they don't seem to mind that they are advertising for companies that charge waaay more than advertised. Upon picking up the rental car, the guy pushed me through the signature process and distracted me the whole time with conversation. I managed to miss the fee on there that doubled the price of the rental. I was barely able to afford the price quoted but didn't have a choice but to rent the car, so I was definitely not expecting to pay double. Upon calling the company and getting nowhere, actually, I was hung up on after being told I would wait for a manager 3 times, I called priceline about the issue.

I booked a car rental through Priceline.com. I selected that I needed two car seats. It was noted that I may be charged extra for the seats. When I clicked the "buy this car" button, I expected some estimate or summary to confirm before card was charged. None was provided. I was taken to a page which said the deal was final for $140.27 and again said I could be charged for seats. I immediately contacted Avis (the company which received the booking). They told me the cost of a car seats would be $39 each, so I was going to get hit with an additional $78 at the counter to get the car I was quoted $140.27 for. I then called Priceline back and explained I wanted out of the deal. For starters, it was no deal at all. Other companies were offering the same package WITH the car seats for far less (lowest was $180 total). They refused to allow me to cancel or modify the price to be competitive with other vendors.

I was trying to change my flight time, but was told by the agent that I would need to cancel my reservation and that would need to be done by 11:29 pm EST. During the process of me telling her to cancel the reservation we were disconnected when she came back onto the line conveniently at 11:57 pm, I was told that was charged a fee for the cancellation and I was also to their Airline Ticket Relation department, who proceed to tell me that not only would I have to pay American Airlines a rebooking fee of $200 to cancel the reservation, I would also have to pay Priceline a $30 fee as well on top of the $326 that I have already paid for the round trip ticket. In closing I will never use this site again or allow recommend it to anyone that I know.

I was able to purchase my ticket and rental car immediately, however the rental car service was in a different location and in horrible condition. Do not Use.

Do yourself a favor and never use Priceline! They charged me twice AND it was more expensive than just booking through the hotel??? Loved my Hotel, HATED Priceline experience. Never using them again. Called customer service and they were barely any help. Lesson learned.

I booked a room through Priceline and got a rate of $80.00. I found it cheaper by calling Super 8 directly. Their price was $67.70. But then on their advertisement for $ 55.25. Called them to get guarantee but was told by "Lisa" that that offer expired. Yet it was advertised today. I took a picture of it as proof. Don't use them EVER!

Rented a car from Priceline. The SUMMARY OF CHARGES/RECEIPT states weekly rate, and I was charged this amount at the car rental. I returned the car one week later and got charged late fees plus two extra days. Complaint to Priceline and the explanation is that all car rental 4-7 days is "considered" weekly, even the quote cover less days. I told the chat agent that Priceline should removed the term "weekly rate" if the quoted price does not cover the entire week. All I got was "the pick up date and return date were stated clearly on the quote". End up paying extra $70... not a happy customer. I don't like how Priceline handled this service request, and will not buy from them again. And you should not as well. Perhaps Discount Rate = Discount Service.

Made an Express Deal "3 Star" reservation in Pueblo, Colorado. After they charged my card they said it was at the Clarion Inn. So I went online to look at the reviews on TripAdvisor and Yelp. Quotes from recent reviews: "Nasty, filthy, one star at best, sketchy neighborhood." Called Priceline en route and they said there was nothing they could do - it was "non-refundable." Called again, talked to a representative (Liam) who said these reviews were just opinions and it was non-refundable, but if I had an issue when I got there, to call back and take pictures and they could refund the reservation. Arrived, asked to see the room. It was disgusting. The bedspread had stains all over it, the sheets had not been changed, the carpet was pulling away from the wall due to leaks, filthy carpet, full size bed, old tube TV... So I called Priceline back and they said there was nothing they could do.

We had depended on Priceline to find an available room for our family when we were unable to do so ourselves. Taking what we could get we felt Priceline would be a safe bet. The hotel we ended up at was far from it. The manager kept himself behind locked doors and the outside and parking lot was full of people (6-10) drinking and being loud. We received the room keys and went to the room, having to walk past 3 people sitting on the stairs loitering was the last straw. We went back to the manager who was locked in the lobby, turned the keys in and promptly requested a refund. We received notice from Priceline that We had apparently been seeing things as the manager stated there were no people in the parking lot or hallways during our "stay". So at the end of the brief email that outlined that I was either a liar or delusional I was told I was not eligible for a refund.

I bid on a room in Atlantic City. I requested 4 stars. After bidding and getting the room, I looked up reviews for the hotel. There were horrible reviews. The reviews state cockroaches, dirty etc. I called Priceline. Was told they couldnt refund my money and put me on eternal hold to talk to a manager.

My first experience with Priceline was awful. The luggage policies for the airline, S7 in particular, that are given by the Priceline and the S7 website are different and thus it's unclear whether there are fees or not. The Priceline chat representatives were just USELESS. Waste of time. On the phone line provided, I couldn't get a human being to help me solve my issue. Disappointed.

I haven't witness such unprofessional with customer service. I rented a car in San Diego. I called to inform the company about my husband receiving orders to be deployed. I called several times to customer service (ryan/Sassie) which I couldn't understand their language. I was asked to give them his commander's officer name and number. My husband told me that he wouldn't give me that information, so why would your company requested that. I told them several times that I would fax them a copy of his orders when he receive them. I was told that was unacceptable.

We have been using Priceline for years, we even have a credit card through them. Throughout the years we have spent thousands of dollars with Priceline. This last winter we had to cancel an airline ticket. We contacted Priceline and we were told to contact United. After cancelling we had a credit left over after cancellation fees, or so we thought. We tried to use the credit and we were told that United charges a $200 cancellation fee when it's booked by a 3rd party and that there was another $75 cancellation fee. The $200 fee wasn't disclosed, EVER! Priceline's customer service is not here in the States nor were they helpful, honestly it was the worst experience that we have ever encountered. There are better travel sites and we will never use Priceline again. We are shredding that Priceline card up! Please be cautious if you choose to use them.

I booked a car online on Priceline, got a nice price as I had the option of bidding and also bought the LOSS DAMAGE COVERAGE for extra US$11 for 2 days. After two days I dropped the car I could see an extra charge of $93 Canadian dollars on my credit card charged by Avis car rental. After speaking to the customer service about the extra charge the Avis company tells me that the online loss damage coverage didn't show up when I picked up the car. So I call up Priceline and they tell me that I signed the document at the counter for loss damage coverage of extra $93 CAN.

Priceline.com has made of my family's vacation a nightmare. First, I checked in at Cabana Bay Beach Resort on Aug 26, 2016 around 11pm and the hotel said that Priceline.com had not deposited the cash for my stay even though I had paid for my reservation in full. After roughly 45 minutes, the hotel manager let me check-in without charging my credit card again, mentioning that it was common for Priceline.com to delay payments and keep guests in the same situation I was in.

Tried to rent a car. Put my price that I was looking for. Not accepted. It offered higher price and went up and up till I got tired and rented economy car. Indeed $45 per day!!! (Which you can get a lot cheaper at the counter on the airport.) The night before my travel I got so sick. Tried to reach them to cancel it. No live person to answer. The day after I called and they said "No refund since you purchased it with your named price." This company will rip you off. Never reserve anything from this website. They are thieves and take your money away from you without any exceptions. Please don't feed these monsters to suck your blood and get richer and richer.

I booked with these scammers for 1 day 1 night stay in Ottawa with my wife. The listing clearly stated 1 room with queen sized bed for $129. I booked and paid $150 including tax. However, when I reached, I was given one room with 2 separate small size beds. The hotel told me this is what Priceline booked for me. I was in good mood and let it go and stayed in that room and hoped the price will be adjusted accordingly. When I checked out, I was given an Invoice of $117.55 confirming my assumption that I am being charged less for the lower grade room. So now I have returned home, and seeing the transactions, it says I am still charged the full $150.

I booked Standard-Size Van from Marco Polo Airport (VCE) at the February 15th. The car type is Citroen Jumpy or similar (9 seat car) from 29/07/2016 to 11/08/2016. At 28/07/2016 I got new voucher for Ford Galaxy or similar (do not asked it) which is 7 seat car. I tried to get explanation from the Priceline representative but there was not any good willing to do this.

I was quoted $23/day through Priceline with Alamo. I didn't get any add-ons, no insurance, brought it back with the tank filled 4 hours early and was charged 3x the rate. I contacted Priceline, they said they would get back with me within 10 business days. I didn't hear back, so I called again, and they said they're still waiting to hear from Alamo. No response after 2 months, called back and they said that I picked up the car 3 hours early, so I was re-rated. Why did my rate triple since I picked up the car at 8:50 vs 12 noon? I dropped it off 4 hours earlier than I had planned. They said they can't do anything about it, and call Alamo. And of course Alamo says Priceline quotes "are just estimates."

I was not new to the Priceline bidding system when this awful and costly mishap occurred. I bid for a rental car several times over the last few days trying to get a better price. The counter bidding process was pretty general. I had bid a price and it counter-bid a better rate, then the rate page jumped off and changed to a different page and then it went - clicked off completely. I figured the process was unsuccessful since I had used it before and it behaved in a way it never had. I received a reservation confirmation in my email to an absolutely outrageous rate. Then, I contacted the agent by online and later a supervisor of which neither would fix the problem! Do not use this service. They kept quoting "Contract". A Contract has a 3 day cooling off period and that is completely incorrect. You cannot waive your rights.

I made a Priceline hotel reservation back in May for August in a hotel on Panama City beach Florida. Days later I found out that I may needed to be on a business meeting. I also found a cheaper price on Groupon and let Priceline know as they claim they have the best price guarantee. They didn't honor the best price and didn't want to cancel or refund the hotel that I reserve 3 months in advance. Since they didn't wanted to do anything for me, I call the bank and made a dispute. I also call the hotel and spoke to the manager. The manager told me that he was going to give Priceline 100% of the money back as good will to me and he did.

I don't even know why anyone would book with your company. I booked a hotel on your website and it was until I got my credit card bill that I found out you charged me in US dollars. My bill for 2 nights came to $217.96 Canadian dollars, at least that is what I thought I was being charged. When I got my credit card bill it came to $290.17, your company ripped me off $73 and I would like my money back! I went and looked back at your website and you go through 4 pages to book the hotel and nowhere does it clearly say the prices are in US dollars. It is not until you get to the last page in very small print nowhere even near the amount that you are paying does it say you are paying in US dollars.

Put on hold and cut off 3 times for total of 2 hours and 15 mins, when finally got through 2 reps had no idea how to change a ticket. The airlines booking sites are better and worth the minimal extra. Never again. Awful customer service.

I reserved a 4 start hotel in Atlantic City. It was a 3 star at its best, dirty and smelly. When I checked out the hotel charges (bill) were $163.88 and Priceline charged me $243.38. When I called them for a refund they told me that the difference is their profit. Say what? They charge more than the hotel charges and they claim to be the lowest price around? When you ask to put in a claim for the price guarantee, it all becomes a bunch of B.S. excuses. Stay away from these crooks.

The system will allow people under the age of 25 to make a reservation, knowing they're not allowed to drive the car. It asks for an age, and you put it into the system for your confirmation, but doesn't put a warning or notification that you aren't going to be allowed to drive. Confirmation will be complete. No information on whether you're allowed to drive is known unless you call. When you call they will say, "we can definitely cancel your reservation, but with a $39 fee. All of our policies are fully laid out on our website, including the age of the drivers."

My husband and myself booked a room through Priceline. Priceline charged our card and the monies were charged to our card. The day of check-in the hotel checked us in and needed our card of course in case we damaged anything but in the process of checking in they were using the Priceline Credit Card for our room when we were told repeatedly that the Priceline Card was clearly declining so they charged our card again for the stay. I called Priceline this morning to get them to take their charge off because the hotel already charged me and they are giving me the runaround with my card. Priceline I feel are a ripoff to the consumers. Priceline also charged me 107.86 for my room when it was only 86.75 when I got to the hotel. I am not happy with these people and the not caring they have for the customer!

I checked the non-flight only box on a simple Newark to Omaha flight. But they basically ignore your request and bait and switch you into crappy flights. Called, chatted and complained within minutes that I wanted a refund and they said "Did you read the fine print?" So I as an intelligent human being, check a box and expect it to be part of the request -- they just ignore and don't care. NEVER use Priceline.

Worst customer service and fake promise about Trip Protection. I booked a hotel and bought the trip protection where it says your money would be refunded/reimbursed in case of other events but nowhere does it mention that. The lady asked me, “Did someone die, or someone fell seriously ill?” That is no way to treat a customer. I called them within 24 hours of my booking and still they didn't help me. Priceline Trip Number: **. I told them if they could even shift the dates 1 week, but they were so rude and unhelpful. I wouldn't recommend this site to anyone. The hotel was also Sheraton not some 1 star motel.

Deceptive and misleading. I requested to book 2 hotel rooms with Priceline for a family vacation in California. I selected several areas which I was willing to stay in. I selected a price of $100 per night and was given a very poor hotel I could have booked for $69 per night. I put trust in them to act in the best interest for me as a customer and they deceived me. I spoke to a representative and was told I would need to deal with it. I have read this same situation many many times online. Priceline is a company in decline and is just trying to make a buck on deceiving people. I will never use them again for anything and I would not recommend them.

After notification that Frontier Airlines offered the same exact flight from Orlando to California for $588 that I booked on Priceline 2 months ago for $917, I was told the price guarantee is only for 24 hours after you book your flight. I was told my reservation aka fully paid tickets weren't in the right category to receive the refund. I was on hold for 23 minutes just waiting to talk to an agent. What a crock! I won't be using them again.

Booked a hotel room for our family vacation through Priceline and we were very disappointed. The pictures that Priceline and Super 8 have listed on the website are very deceiving. They showed one picture that had nice furniture and clean and they showed the lobby which was nice but that was the only area. Priceline lacks in customer satisfaction and customer service. They only care about getting their money. Our credit card was charged within 5 minutes. They knew we would not like this hotel - Super 8 South Padre Island Texas. I tried and tried to get them to issue me a refund because we did not stay at the hotel due to the horrible condition but I was told it was non-refundable.

Booked a flight with Priceline and to start with they never sent an itinerary. They did send me a notice of flight time changes not a few hours, instead I would be arriving almost a full day later than anticipated. Problem was that I already made several travel arrangements within my destination country based on my initial arrival times. Representative told me that "we send out notices of changes simply as a courtesy" implying that they are doing me a favor by notifying me of changes.

I was a regular user of Priceline for over 7 years for travel options. Upon making my most recent reservation with them, my account was charged twice. Once by Priceline for $96 and an additional $84 by the hotel. What I unfortunately learned: it is cheaper to go directly through the hotel. Also, it took 3 weeks to partially resolve the matter.

I book a room from Priceline express deals and Priceline charge more than 40% of room prices as tax and fees without mentioned there will be a hotel fee been charged at hotel like other hotels, so the hotel also charged hotel fees. When I book the hotel I check other items and all of them has note about the hotel fees and around 20% fee and tax. Call the customer service and they keep saying their system is calculated tax and fees correctly...

Booked a room at Kalispell, MT, for 1 nite at $199. Seemed high but oh well, it's summertime (8-10-16). While at front desk, heard guys come in and ask for a room with 2 queen beds, NO reservation. Their room rate?? $169. I asked clerk if I'd heard correctly, she said yes, that's their "standard" rate and I should pursue it with Priceline. I did and ZERO customer service - claim "that's the rate we got for the date you booked." That is just bogus and despite telling them I'll go back to Expedia and never use them, they made no effort to address my concerns or try to keep my business. Never again!!

Logged on to Priceline. Booked a room for Carson CA area. Took the option of 3.5 to 5 rate option for 108 dollars. Priceline does not give location before you can book a room. Location was 1.5 hour from where I ask for it. There was charge to park before being able to check in - 30.00 just to park. Priceline said that was a optional charge (unable check in without paying for parking). I contacted hotel. It was clearly stated there was parking charge to stay there. PRICELINE OMITTED IT. Priceline did nothing to correct problem. THAT JUST TOO BAD WE GOT YOUR MONEY.

I booked with Priceline the flexible cancellation knowing my dad has terminal cancer. I chose the Canada Best Value Inn at Belleville Ontario. I couldn't make the drive up there (I'm from Montreal) because my father was put in ICU last night. I have been calling nonstop since yesterday explaining my situation to Priceline and they explained to me that they couldn't do anything on their end because the manager wasn't there. I called clerk at the motel and he kept lying telling me to call back and that the manager will be there.

In May of 2016 I booked a round trip flight through Priceline to Memphis to go to my brother's funeral. While I was there my grandmother passed away and I had to cancel my return flight, I explained the situation to Priceline and they said they would give me a partial refund of $233 when I sent them the death certificate and I had to buy another ticket for the return flight which I did. It took 30 days to get the death certificate back and I submitted it. After over a dozen calls I had $33 refunded to my account on 7-28-16. Every time I call and wait forever I get the runaround and I have still not received the rest of my refund.

I do not recommend Priceline and will not be using it again. I paid for my hotel via Priceline and went in to check in, and was rejected without refund. Why? Because I have 5 little kids with me, which exceeds the number of people permitted. The reason I have a problem with Priceline is this. On their original form, they asked how many ADULTS would be using the accommodations. There was no reference for children. Also on the same form BEFORE I submitted my consent to reserve the room, the only reference was to ADULTS. Only AFTER my form was submitted was there any reference to 2 PEOPLE being the maximum number. This is deceiving. Children are NOT adults, and most places do not accommodate children the same way as they accommodate adults. I had no way of knowing this would be such an issue. We were rejected.

The price that they offered is actually the highest price for the hotel. If you call the hotel you will actually get a better rate than what they offer on Priceline. The price is in US currency but there are no indications of the currency when you are searching for accommodations. Only when you pay and that is in fine print at the bottom. I booked in Canada and searched in Canada, assumed it would be Canadian currency.

I booked a Canadian flight on Priceline, for a Canadian carrier. They billed me $1787 USD for the flight. I thought it was Canadian, and upon reviewing my CC statement called them. With the exchange it was about $2400 Cdn, which is $400-600 above the market value for the flight. They assured me it was the best deal available at the time, even in USD.

The tickets were sold to me for 395 bucks and then when I got the bill it was converted to us 530. From Calgary to Vancouver around trip. Worst service and scammers. We'll never go with them again. Save your money and go with West Jet or Air Canada. At least they are honest about their prices and services.

I purchased the insurance when I bought a plane ticket returning from Florida after a wedding in June. Well, mother nature had other plan. Tropical storm Colin came to see us in Florida and the governor issued a state of emergency and the wedding had to be postponed to the following day. So, when I called to change my flight to the following day I was told it would not be cost effective to change it to the following day. So I cancelled the flight and attempted to file a claim with the insurance. They denied my claim. I even attached a copy of the state of emergency and I have a letter from the venue stating it had to be postponed. I am very disappointed and will not use them again and would advise anyone not to purchase the insurance.

I booked a room in Chicago using the non-refundable discounted Priceline rate. It turned out my plane was cancelled and I arrived a day late. I called Priceline to explain my situation and tried to cancel one night stay at the hotel. It did take me several phone calls for convince them. Eventually they refunded me one night of the payment. I was pleasantly surprised. Thank you Priceline. It was a great customer service.

Booked rental car and called to add another day. Got a runaround as how they follow policy and that I need to book another reservation and forfeit all the money paid. Rude, uncooperative agents. Only thing they know is how to give customer a runaround for their money... Shame on them as to how they conduct business.

I had booked hotel - 350 S Washington Street, Inns of California Sonora CA via priceline for the first week of july 2016. Due to some reason the hotel staff could not find our reservation in their system and we had to wait for more than 30 mins during the check in process at the reception. Due to this inconvenience caused to us, he was kind enough to offer a 25% discount on our total bill. We got this confirmed thrice from the hotel. Even on the day we checked out, the hotel staff confirmed to us that all we need to do is to "call up priceline and ask them to talk to our hotel and we would confirm the 25% off to your bill, to priceline and accordingly hotelbeds could do the adjustments and that you would get the 25% refunded."

I rented a car thru Priceline, they sent me a confirmation number telling me the car would be ready. I arrived at Fayetteville N.C regional airport at 12:00 am, went to get my rental car and was told that Priceline is known for their bad ways and that I had no rental car. I really feel as if their bad business practices could put someone's life in danger, because it could of been any city that's someone could have been stuck at. I am just grateful that there was a cab driver sitting there after hours.

I have used Priceline in the past with good results however, after this last transaction I will NEVER use this company again. In fact I will go out of my way and will spend a lot of my time spreading the word about this scam company starting with my latest website **. I wanted to reserve a hotel room for next month (September) and as usual, it said "FREE CANCELLATION" and "PAY LATER" which is a feature I have always liked about Priceline. I like paying when I get to the hotel and I appreciate having the ability to cancel should anything come up. Well all the way through the process it touted free cancellation and "pay later". Well the second I hit the "submit" button on their website I got a mobile notification my card was charged $228 and the itinerary I received via email stated in the small print that the room was booked and that it could not be cancelled and if I did not show up for any reason I would be charged the full amount!

Priceline.com offer huge saving with NO customer service. First off you get an email to say you have saved 29 percent on booking. Phone to enquire and get told it is the prices from the hotel. Actual hotel is CHEAPER plus includes breakfast. Second the booking is made through Agoda.com. No wonder they closed their UK site down as you would not get away with that fraud in the UK.

This is my first time to use Priceline. I bought a vacation package to the San Juan with flight, hotel and car rental. I cost a lot of time searching the information on the Priceline. I finally decided to fly from Cedar Rapids to San Juan. However, after I paid this order, the departing location became St. Louis!! I read over five times before I paid it, and I was really sure it was Cedar Rapids. I do not know why the location changed!! And then I contact the customer service, and the only option is cancel my flight and car with full refund, but the hotel fee is non-refundable. This is my first time to use Priceline, and obviously, it is really bad experience. And will never use it again!!!

So, the day after I posted this I tried calling to talk to a person instead of chatting with one. I called and told them that I felt that I was frauded when I was given a ticket to return home 2 days after my departure date. They informed me that they could grant me a one-time cancellation. I accepted that cancellation and cancelled my ticket. (Prior to that call I talked to the airline on which the ticket was booked and they informed me that Priceline had to honor their cancellation policy, which meant they would have to allow me to cancel within 24 hours).

For an upcoming trip, I needed to make a hotel reservation. Google suggested booking directly through Priceline. I entered the correct dates, then proceeded to move the menus, pick and confirm a room. However, at the confirmation page, I had incorrect dates. I tried to immediately connect with chat. I was disconnected several times. When I finally got through, the individual was completely unable to help, unable to cancel. The best he could do was offer to call the hotel for me and tell me I needed to reconnect with their customer service again on Monday. Useless and now a problem.

I recently tried to use Priceline Express Deal on airfare IAH to YYC return. It was an irritating and frustrating effort. The advertised pricing was 332.29 and after the purchase button, I completed all the passenger information, only to have a pop up say "Price has increased to 751." Since there were many choices of flights that day, at slight varying pricing, I tried about 5 of them. Same story, pop up to 751. This can only be interpreted as a bait and switch advertising, and is a poor route for Priceline to pursue. My chat with a representative produced no help, and only frustrating excuses. They have just lost yet another customer of expensive purchases due to their misrepresentation of the product.

Made a reservation for a business trip. The business meeting was cancelled. The trip protection plan did nothing, I could not get my money back for the hotel reservation. Trip protection to me is just a scam to milk customers another $5.00 for nothing in return. It is totally useless, just ignore the "highly recommended" next to trip protection if you use Priceline.

Priceline cancellation policy is a joke. I cancelled my contract, didn't stay at the hotel and they still charged me for all 4 days. They said I couldn't cancel (!!!). When I called in for support - both online and via phone - there is no one. I believe the on-line support is robots as they didn't answer any of my questions. What a joke. Stay away from Priceline!!!

I used priceline to get a low price on a vacation package and I did but we had a problem when we were late to our flight and they could not do an absolute thing for us. They were charging us an outrageous fee to get the next flight and then they were going to cancel our hotel reservation so we were going to find a whole different hotel which was going to be another outstanding fee which ended up being worse. I learned my lesson. Next time I'm just getting things through the actual place because all priceline is after is your money. They say they care about their customers but they don't and when you try to contact them through email they don't even sympathize. We couldn't get any type of refund or credit of some sort. I am done with them. Never again will I use them.

Very unhappy with this company. Will never recommend them to anyone. And I definitely won't ever use them again for any service. They have poor customer and contracts with horrible hotels. I hope their company crashes and burns!!!

Purchased plane tickets through Priceline. Needed to change destination due to child custody issues. Called Priceline to make changes, put me on hold and never answered. Since the flight was with Delta, I called Delta and had to change everything which cost more and charged an extra $50.00 because it was initially booked through Priceline. $491 later per ticket. I called Priceline and explained how the flight was canceled and needed them to reimburse me for the Travel Protection Ins because the initial itinerary no longer existed.

Went to PRICELINE to rent a car for a business trip, they sent the request to AVIS... The estimate was for 3 days Monday at 11:30 am to Wednesday at 3:00 pm... Technically 3 days... Brought the car back by 11:30 am Wednesday so it was actually 2 days... PRICELINE will not refund the extra day... Will never use them again for anything...

I booked a hotel room at Rodeway Inn in Blanding Utah for Wednesday night, July 27. At 0100 Wednesday morning, a man who barely spoke English with a strong Indian or Pakistani accent called and woke me up. He identified himself as a fraud control representative for Priceline.com and he said I had used this credit card fraudulently. He started asking me questions about my card. I told him I was not willing to discuss my card over the phone. He asked me for the number on the card. I told him I would not give it to him. He told me he meant the phone number on the card, not the card number. I gave him the 800 number on the back of the card. He began to get frustrated and raised his voice demanding that I give him MY phone number, not the number on the back of the card. I told him that he had just called me, why did he need my phone number.

I booked a hotel room in downtown Vancouver BC through ExpressDeal by Priceline.com. Priceline.com rated the the hotel as 3 stars and showed customer satisfaction as 7.4/10. It also provided a list of "comparable hotels" and the price. After the booking, Priceline.com sent me an email and let me know that the hotel I booked was "Coast Plaza Suite Hotel". I clicked on the link to the hotel, which showed a set of nice pictures of the hotel. I clicked on the customer review which were "verified" by Priceline.com, but I was horrified by the negativity from the recent comments sent by Priceline's customers. To list a few: "it's a dump...", "our room smell like urine", "I Sat down on the bed and got a big bite", "the wifi was so horrible it was unusable..." All these comments were from within two weeks.

I was booking 2 rooms for 3 nights in Toronto, Canada. I was sitting in my own home in Ottawa, Canada when I did the booking. While other sites such as hotel.com charged around $140 in Canadian dollars, I truly believed the priceline.com price of $121 was in Canadian dollars. I thought the reason for this lower price was that I had to pre-pay for the rooms. Then my credit card bill came--I was charged $121 US dollars, with 2.5% conversion charge! Then my boyfriend and I went back to read the original itinerary--it took the two of us more than 10 minutes to find this fine print of "prices are in USD", in greyed out fine print and far away from the "Total Charge".

I booked a hotel for 2 nights with Priceline. I booked a bigger room for me and my daughter with 2 beds. I got my itinerary over email a few nights before the stay and it was wrong. It had us in a regular size room with two beds. I spoke to 3 people at Priceline. The first one I spoke with was rude. I said "So what you're telling me is my contract when I booked the room says a queen room (the larger room) with two queen beds. And my itinerary on the email says a regular room with two queen beds." I asked her this 3 times. And her response every time was "I'm sorry for the inconvenience." I said if you're not going to answer me I will hang up and call back. Which is what I did.

Price matching! Customer service tell me to read the website because she told me that you can only get one match price and that's a lie so I called in again and I said I read it on the website. The only stipulation is that's only a day to match the price. Website's cheaper and I called in again and wouldn't honor it. It sounds just like Booking.com person that runs that business tell the workers lie. I blame it on the CEO. He runs both of them business Priceline and Booking.com. But I think word gets around cause I'm never going back to that company Priceline or Booking.com. I will not tell anybody about these companies. Lol. :-)

At Priceline, there is definitely a problem with the cancellation policy. The cancellation fee was about the same price as our stay! We tried to change our two night stay to a one night. The cancellation fee was $288.48 for ONE NIGHT! Priceline was a terrible experience for me and I would recommend any other hotel reservation service platform. DO NOT GO TO PRICELINE.

I went to book a hotel for a 2 night stay in Pittsburgh, PA. I had gone through the process and the final (with tax) was 254.48. It then proceeded to tell me my credit card information was incorrect, twice. I was then re-directed to a page that said my reservation was not made. I then hit the back button and tried to book again. The time difference was within 5-10 seconds. Keep in mind that this hotel's availability had not changed at all. Now my final price (with tax) was 282.74. I still booked the room because I needed it but it was a total rip off. They pulled a fast one on me and got me for almost 30$. The weird thing is that there was two pending transactions on my credit card, one for 254.48 and one for 282.74.

I booked a flight and they had debited by credit card three times! It took numerous of phone calls, faxes and almost TWO DAYS of holding on the phone and they STILL haven't sorted it out! Don't get the car option either. Very poor, will never ever ever use again.

If I could give them negative numbers I would!!! I purchased a ticket and apparently my last name was missing 3 letter when I arrived to my flight this morning. My 812$ ticket is non-refundable plus guess what?! Now I need to pay 250$ to add three letter to my last name! I spoke to them for hours this was one of my last calls on hold for two and nothing! Thank you Priceline I will miss my grandmother funeral because I can not afford to purchase another ticket, plus the difference and the 250$ name change!!! Never again will I purchase from this company!!!