PlatePass.com Reviews

PlatePass is an absolutely terrible arrangement for Hertz and other rental car companies. I recently returned a two week rental to Hertz and found out a week later that PlatePass had charged my credit card $255 because one of the kids in my car must have opened their "transponder". They even admit in their receipt that I declined PlatePass coverage during the rental, but because the transponder had been activated, they felt inclined to charge me for their "All-Inclusive rate" for every day of my rental even though I incurred no tolls. I reached out to Hertz and they just routed me to PlatePass. This is a terrible relationship and I am considering moving away from Hertz because of it. If they partner with a company such as this, that reflects terribly on them.

Plate Pass is a complete scam. Rented from Hertz. There was not even a transponder in the faraday box. They dinged my wife’s CC for over $600.

My experience with PlatePass through Hertz has been beyond frustrating. I was charged hundreds of dollars in toll-related fees with no clear explanation, no itemized breakdown, no warning, and no meaningful notice before my credit card was charged. Consumers should not have to fight for basic information about charges placed on their own credit cards. There should be upfront disclosure of every toll fee, every administrative fee, every service fee, and every third-party company involved before a customer signs a rental agreement.

Trash ass service, charged me 289.00 in tolls doing Uber. Processing fee of 74.85 (15 toll usage days) on top of the tolls themselves plus an additional 24.95 for 5 toll usage days. Uber and Hertz did not inform me of this toll agreement. I will definitely dispute with my credit card company.

I rented a Car through Dollar Rental in February for 3 days. The rep that helped me said the tolls which were only 2 one going out of Boston Logan airport and the other coming back into Logan airport which is about 5$ each way would be added on later because they have plate readers in the car already for my convenience. Here it is April I received an email from Platepass. I owed them 59.96 for opting out of tolls through Dollar rental.

I had my own transponder in my car from NY to South Carolina, I registered the plate number as well as the make and model of car on my E-ZPass account. A week later I received an email from Hertz for $249.00. I sent them my Ez pass information and statement and since VDOT missed the transponder they are saying there is nothing they can do as they already paid the bill and want reimbursement. VDOT said only Hertz/PlatePass.com can argue the charge as they own the vehicle. Now I am out $250 or never can rent from Hertz again.

I opted out of PlatePass service with Hertz and paid all tolls myself using my own EZPass Transponder showing proof of payment, yet PlatePass charged me a $149 service fee anyway. When you send them an email on information@platepass.com they don't resolve the problem but repeat that you were charged.

Platepass charged me over $100 for tolls I never went through! When I asked for an investigation, they said that the mileage on the car didn't disprove that I went through the tolls. I was in a completely different state that the tolls were listed in! I now have to provide documentation that I was in another state. How does this happen?

I opted out of PlatePass service and paid all tolls myself, yet PlatePass charged me a $50 service fee anyway. Months later, they added another $10 charge with no explanation and immediately sent it to a debt collector! I received the collection notice even before I even saw their email, which had gone to my spam folder!!! Worst company, has no regard for consumers. Avoid at all costs.

Absolute frauds. Did not opt-in for this service as I have my own transponder. Added the dollar car rental to my account, prior to driving off the lot. 1 week after returning the vehicle, I received a 200 charge, being charged for each day I had the rental. When I called them to inquire, I was told I passed through 40+ tolls, some in the middle of the night (when I was sleeping) and in other states. In reality, I had only passed though 6 tolls, in 1 state, all of which were posted to my toll account. I was told they would conduct a review and I should provide proof I paid my own tolls - laughable. I opened a dispute with them, dollar car rental, and finally my cc company. The audacity.

I declined their service since I had my own Transponder and never opened their Transponder to activate it. Over 2 months after I returned the rental car I receive a bill for over $300. I was told that if I send in proof I used my own transponder I will only be charged for the tolls and no service charges so I did that but I'm told I still owe the full amount. I have not seen an itemized bill. I called Dollar and they said they would get in touch with PlatePlass to ask them to drop the charges but I was sent a new bill for the same full amount. My rental agreement also stated that they cap the TollPass service fees to $90 per rental.

They are robbing people, I fire a hefty lawsuit in their future. How on earth does one accumulate $300 in toll fees in one week when the tolls are not that expensive? Make it make sense. Highway robbery!

Hertz did not inform me of this company that they contract with to drive through tolls. A $9.99 administrative fee is a rip off and should be against the law. Do not rent from Hertz in Florida. Or Thrifty.

I got a bill from them because I entered a toll road that is free where I got on. They refuse to do anything about the charge. I contacted Thrifty and they credited my cc, no questions asked. Customer service SUCKS.

PlatePass very horrible customer service. After I talk and give my Rental Agreement rather to take my payment transfer another agent and wait for more 30 minutes. This Platepass have lots Scam by message. They don't care about customer only is too make money.

I am filing this complaint regarding the dishonest and frustrating business practices of Hertz and their partner PlatePass. I was wrongly charged $56.60 in toll fees, even though I used my personal EZPass transponder during the entire rental period. There was no PlatePass transponder in the vehicle. Despite providing multiple pieces of documentation—including toll statements clearly showing the tolls were paid through my own EZPass—PlatePass refused to take accountability and continued to stall the refund process.

In my Thrifty rental car, I assiduously avoided toll roads, kept the transponder shielded, and where a toll road was unavoidable, sought to pay cash. Nevertheless I was hit with a $2.50 toll (oh well) plus a $9.99 "convenience fee", which is ridiculous because there was nothing "convenient" about it. It was, in fact, completely unavoidable.

Two weeks after I rented the car I got charged on my credit card for a charge of $140. I called up and they told me that some of it will be refunded but I’m still getting charged for two tolls for the Queens midtown tunnel in New York, which I know I never used the five days I was in New York. I stayed in Queens the whole time. It’s a scam that I asked him to send you a receipt to send me your receipt with the times and I’m like 25 miles away at the times and dates that I use this toll. It’s a total scam and they should be shut down. I don’t know if this is just a hertz problem or if other federal companies have this problem but I advise people not to if you hear PlatePass.com. It’s just a scam. Don’t go near them. I asked for a receipt. They sent me something without even the plate number on it. I mean, I could’ve printed it up at home myself

This is an absolute SCAM. They charged my credit card 500.00 claiming I declined PlatePAss, which I did not. I have been trying for 3 weeks to resolve and cannot get a live person to contact me. BEWARE...

They will saddle you with additional charges not discussed by their agents weeks after your rental, EVEN if you CLEARLY ask them if there are any "additional charges". They are dishonest and sneak in additional charges where they can.

Hertz does nothing....

This service is presented less than transparently so I am condemning Dollar Rental Car as much as I am PlatePass. The service charges exceeded the cost of the tolls I actually accrued by 2/3rds. When I reached out to explain the fees they never responded. On the back of their paper invoice they claim the fees are to cover their costs and the invoice. If their operations are so poor that their operating costs would be this high, they should not be in business. They are gouging drivers for profit - it is that simple. It is disappointing when corporations like Dollar farm out their service administration to sleezy 3rd party organizations like this one.

Scam company. This should be against the law. They're practically stealing from people. They seem to just come up with a bunch of charges out of nowhere. This is way more expensive than what tolls normally cost.

Went through one toll and I was charged a "convenience fee" that was more than the toll. Hertz Platepass is an absolute scam and a ripoff. There is a class action suit about it now and I hope they win!

I had a loaner vehicle through hertz courtesy of Chevrolet, we had the loaner for 43 days, after our case was closed, PlatePass charged my card $867 for tolls WE NEVER EVEN WENT THROUGH. It’s been 20 days and I still haven’t been refunded, I put a dispute in with my bank today. I don’t know where they’re getting this information from but we never went through a toll, also there wasn’t even a transponder in the window.

An absolute scam - I ordered a car rental from Dollar Rental in Vermont and they charged me for tolls in New Jersey. I contacted PlatePass customer service to ask where the tolls were charged (since there were none in Vermont where I was traveling) and they indicated I drove through tolls in New Jersey, which is impossible. I've requested a refund and it has been weeks of them saying I will hear back from their "Review Department" in 1-2 business days.

What a scam. This should be illegal. I'll pay a fair price for my rental tolls however charges in excess of 100 for a single toll are ridiculous. You really have no other option and the rental companies take full advantage.

I traveled to Rockland County NY for a funeral. I rented through Hertz and was never told about PlatePass. I have traveled to the same destination at least six times in the last three years and never received a ridiculously high charge. Plate Pass was apparently not implemented by Hertz on those trips. My toll driving was limited to about 40 miles on the Garden State Parkway each way on two days (Newark Airport to my destination and back). The rest of my stay was on surface streets in Rockland County. I was gone a total of 8 days and was charged a flat rate of $155.94. I will call PlatePass on Tuesday and complain. If I do not receive an adjustment immediately, I will ask my US Senator to contact the FTC. This is an interstate issue, therefore the Feds need to get involved.

Correspondence from Hertz indicates I declined PP All Inclusive tolling and as such $104.95 was added to my cc for a 5-day rental. I was never given the opportunity to decline the program because I was never asked. Gold members aren’t required to fill out any paperwork at the start of a rental. And while I’m certain I went through a toll over the 5 days it didn’t amount to $104. I’ve made several attempts to resolve this by phone but Plate Pass auto callback doesn’t call me back. Hertz stellar reputation is being seriously damaged by its association with this outfit. I hope they know it.

Bridge toll = $7 in Bayarea, CA. Got following charges from PlatePass. Toll Charges: $17.50. Convenience Fee: $19.98. These are ridiculous charge for a $7 dollar toll. I will never use Thrifty or Hertz again as car rental.

They tried to charge me $500+ for tolls while my husband was in the hospital and I rented a car just to go from the hospital to the hotel for a month. Asked for an itemized invoice but can't get anyone on the phone or to respond to email. Just disputed it with my bank. Don't pay a dime to these people. It's a SCAM.

As with so many other reviews on this site, I have been scammed, not once, but twice by PlatePass as arranged by Hertz. As others have said, Hertz just tells you to call PlatePass. PlatePass gives you the runaround, claiming that the system is automatic and cannot be wrong. In our case, we used Google Maps with the "Avoid Tolls" turned on. It worked beautifully, as we were not directed to a toll road at any time. Nevertheless, 2 weeks after our return from Dallas, I received a charge on my credit card from PlatePass. I guess I file a complaint with the Texas state attorney general's office. As this is as blatant as scams get. Richard in Seattle (PS -- you really need to add a zero star button for PlatePass.)

This is a complete scam toll company operated by the support of Hertz and other companies. They charge whatever they like. $20 toll ends up as $80. They already faced couple lawsuits on this and continue to scam. I hope someone starts another lawsuit. This is day time thievery!!

This is a SCAM company which will charge you tolls that you never incurred. I rented a car from Dollar and I declined EZPass because I have my own transponder. They charged me a bunch of tolls anyways and after I submitted a statement from my Illinois Tollway account; they still charged me for a toll through a toll booth that I NEVER WENT THROUGH along with an "administrative fee". If you have Plate Pass in your rental car; you can rest assured that you will be scammed by them.

Astounded Hertz works with them. My company was charged over 2,000 dollars in incorrect toll fees. We never used tolls, or enrolled in the PlatePass program. When we inquired about the incorrect charges, it was stated they can give us a discount but that's it. Thankfully we had TRACKING DATA from our fleet manager that showed we indeed - never used tolls. If I could give PlatePass a 0, I would.

PlatePass is a SCAM! After renting a car through Hertz, I was charged a whopping $519.80 when I NEVER used the PlatePass service. When I inquired about the charge they claimed that I had gone through over 100 tolls. When I asked for a breakdown of the tolls and charges they said they weren’t able to provide me with that unless I made a dispute. I proceeded to dispute the charge. After disputing, I still never received a breakdown, but I did receive an email stating that they found a discrepancy and would issue a full refund to my original payment method within 5 business days.

Got charged over $60 for accidentally taking a wrong turn and traveling about half a mile on a toll road. Of course, no warning and no possibility of preventing it, they just charge you the max price over the whole length of the rental despite me never using toll roads (except the accidental turn) and never intending to. Absolute predatory company, should be sued out of existence. Shame on Hertz, previously reputable company, for perpetrating this scam.

Why do we allow companies like this to exist? I was not informed by Hertz that they use this company, and I was charged $30 for a $1.60 toll fee. Outrageous!!! I wish the California Dept. of Consumer Affairs could do something about this price gouging.

We rented from Hertz in Las Vegas and returned the car to the same place after driving 197 miles. 2 weeks later we got a $28 bill from PlatePass for tolls that were incurred in Dallas -- over 1200 miles away! It's obvious these people are either trying to make money off people with as little effort as possible, or they're a complete scam. All they had to do was check the rental agreement and see that there's no way we could have driven to Dallas and incurred those tolls, but I'm certain they were hoping we'd just pay it out of ignorance. I'll avoid renting from Hertz, Dollar or Thrifty in the future (which is sad since the rental experience itself was great). If they're going to depend on a company like Platepass, I can't trust them.

Outrageous charging for toll fees, $130/week for 4 weeks rental, incurred around $30 toll fees during this 4 week period, ended up being charged $570. Rented car from Hertz who outsource toll processing to PlatePass. Beware Hertz and PlatePass, you will be shocked by the bill after returning your rental.