PlatePass.com

I rented a car one way Miami to Orlando, used 3.25 in rolls and was charged an additional 19.95 for convenience fee for a 24 hour, Hertz says it was to be 5.95… This is awful, this company should be investigated

Employees at the rental company play dumb. Then you see that $300 was taken from your bank account. Weeks later you get an email from Platepass.com saying you declined a service you were never offered. When you drive through a toll the transponder then activates and Platepass swoops in and literally robs you of $300. Then a MONTH later you get an actual invoice of the charges only to see that they charged you $14 PER DAY for an entire month because you drove through ONE TOLL, ONCE.

Charged me 104.99 for one toll which I did not take. The burden of proof is on me to prove I did not use the toll way. Having lived in VA for 10 years I know which roads, bridges and tunnels have tolls and I avoid them. I also keep an IPASS with me for tolls to not have to use a service like this. The fact this company can legally charge for tolls for the length of the rental contract is shocking.

I rented a vehicle from Hertz to go to and from work. On the day I picked the vehicle up the location was out of vehicles except for one. The vehicle had no transponder in it and neither did I opt in for toll coverage. I travel from Staten Island, NY to Brooklyn, NY and as a Staten Island resident I get a traveler discount when crossing the Verrazzano bridge on my transponder. I used my personal transponder to cross the Verrazzano bridge every morning and evening for the duration of my rental. At the end of my rental I dropped the car off and reminded the staff there was no company transponder in the car. They acknowledged they knew and all was good for that day.

I rented a car from Hertz through Uber. I rented it for 4 weeks. I returned the car and paid the rental fee. A week later they charged me $2942.38 from PlatePass. They said it was for tolls. I reported their mistake and they investigated my claim and concluded that the charges were from a malfunction and that I used my own EZ pass in N.Y. They told me I'd receive a full refund. I could use it since it's the end of the month and my mortgage is due.

I got billed a few weeks after my rental with Hertz for a toll in California. We had rented in Utah but never even went to California. The customer service of plate pass is very limited with hours 9-5 eastern and they have no care to resolve your matter. It was only a $10 charge but this appears to happen all the time.

I rented a Hertz car for ten days while in Lynbrook New York State. Used the car for ten days to drive locally around Hofstra University as my daughter was graduating. We only drove locally I will emphasise. Two weeks later I get a Hertz toll charge of $920. Hertz admitted my rental was not associated with these tolls but refused to help and told me to contact PlatePass. Platepass says there is nothing to indicate my rental didn't use these tolls, which were in New York City, New Jersey area. I've asked for photos of my rental using these tolls but have yet received no reply or evidence proving my rental used these tolls. It's fraud and criminal activity and Hertz and Platepass are doing nothing about it to seriously assist me.

Charging a $12 processing fee is ridiculous for a time toll charge. Why does the government allow such egregious practices in today’s day and age. Disgusting and unethical business practices of gouging unknowing customers and giving no alternate recourse. Does Hertz have a stake/investment in this service? If they do it is all the more heinous.

This is insane that this company even exists. I had an EZpass already for my rental and then I get a statement from these con artists for $6 in tolls, costing me $12. Infuriated. I can’t stand companies like this. A total con. So I get my EZpass charge, till charge, plus their insane “convenience fee”. This company has got to go.

I rented a vehicle and paid all tolls with my personal toll tag registered to my rental. ALL tolls were paid. PlatePass keeps randomly charging my card months after my rental ended. No invoice, no details - FRAUD.