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I rented a car from Hertz for a tournament. After I returned the vehicle, I was charged an extra fee onto my credit card and had no idea where it came from. However; the description was listed as “gas or tolls”. I contacted Hertz immediately because I returned the vehicle with more gas then I received and, I knew for sure that I didn’t go through any tolls. Hertz directed me to PlatePass for further inquiry since, they assured me it wasn't for gas which, was kind boggling to me since, again; I didn’t go through any tolls. In fact, I made sure to avoid tolls because I didn’t take the EZ pass from my car. I contacted PlatePass who asked me to submit a meal or gas receipt proving I was not in the area the tolls were recorded at. Please take into consideration, I had only filled up the gas tank once while near my home (because it was much cheaper) and packed lunch for my children and I for our hour journey.
I sent them the tournament schedule detailing where I was and asked if they could consider the mileage which would contradict a trip to NY (which did not occur). I was only an hour and 20 mins from my home all the while NY is about 2 hours and 15 mins from my home/Hertz rental. Since I didn’t have any gas or to receipts, because I didn’t get gas in Ocean Township where I was; the charge remained. Further, the initial customer service rep assured me sometimes prior renters take the PlatePass with them, as a mistake. I will never rent from Hertz again thanks to PlatePass because this was the worst experience ever!
Problem #1 - there is no way to opt out, even when I asked before signing paperwork with Hertz, I was billed. Problem #2 - there are multiple toll roads in California that are not covered by PlatePass so I got a ticket. Hertz's response was that I should have remembered the list and avoided those toll roads. Not realistic. Problem #3 - related to the above, I was charged a 78.75 cent ticket - $75.00 for the ticket and 3.75 for the toll I unwittingly didn't pay. Note there is no toll booth or person to ask "am I covered with PlatePass?" and the signs on the highway said "PlatePass." Problem #4 - Hertz wouldn't help me. I had to call PlatePass who made me write a letter explaining what happened and beg them to forgive the ticket. Ultimately they did but then get this... Problem #5 - Hertz charged me a $30 "getting a ticket" fee!! They would only refund that if I sent them a scan of the forgiven violation, which I did.
Problem #6 - these charges do NOT show up on your Hertz receipt. And they do not show up until months later by auto-billing your credit card on record. How is it legal for a 3rd party company to auto-bill your card for something? I travel for business and am reimbursed for my expenses. I had charges for the RENTAL in 2017 but the PlatePass charges did not show up until 2018. My company's accounting department is upset because an event in 2017 is being billed in a new fiscal year. Problem #7 - PlatePass's customer service reps are rude and curt. I spoke with many of them to get this resolved. Not one was kind or helpful. This is a scam and should be shut down, period.
I recently rented a vehicle from Hertz for a week in San Francisco. On the last day of my rental, I used the "speed and convenience" of PlatePass to avoid a wait on the cash-only toll lanes of the Bay Bridge. This speed/convenience cost me $29.75 -- $5.00 for a single toll, plus SEVEN DAYS OF ADMINISTRATIVE FEES @ $4.95/day. I have absolutely no issue with the cost of the toll, nor do I have a problem paying an administrative fee for the day I used the PlatePass service. However, I do have an issue with being charged daily administrative fees for the six additional days of my rental where no tolls were incurred. Looking at the number of online complaints posted by others, this scam has been going on for years. No doubt this scheme is quite lucrative for PlatePass (and perhaps for Hertz as well).
I purchased Platepass at Dollar Rent a Car at LAX, specifically asking the agent if it would cover toll roads. He said the cost would be refunded if I didn't use it. Not only did I pay $11.99/day, I received 2 charges from the 91 Express and a $30 administrative fee from Dollar. What a ripoff!
In 2013 I rented a Hertz car for about 12 days while on vacation in Florida. I paid all toll charges at the booth as they were incurred. About a month later approx. $27 in charges came thru on my card; some were other toll charges plus a daily "convenience fee." I called PlatePass who told me to call Hertz. Neither was helpful. I ended up disputing the amount with my credit union, who removed the charges. I will never rent from Hertz again; I'm surprised they would allow this type of sleazy company to scam their customers.
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I rented a car from Hertz in May 2017 in Dallas/Ft Worth area. I was charged $34.08 on my corporate car (I was there for business) for the tolls I incurred while driving. 7 months later, I get an invoice from "PlatePass" saying I owed an additional $3.52! It's not the amount, it is the principle. They cannot explain where the extra charge came from. They said it was somehow "missed" when originally charged. She couldn't explain but was more than willing to take my credit card info. I paid it because I didn't want to mess with it but if there was a zero star, I'd give it. This has to be sketchy and a scam. How do you run a business like this? When I asked her what keeps them from charging me later down, she said that she couldn't guarantee that there would be additional charges billed to me! What?!! I will make a mental note of this and make sure I avoid "PlatePass" like the plague! They should be investigated!
I rented a car in NJ. Very easy to rent. I did not want to use the PlatePass, but was forced to when one day I rode over the Bayonne Bridge and the Verrazano Bridge. Both are cashless tolls. I assumed I would only be charged for the 1 day I used it and for the discounted E-Zpass rates. No, I was charged $4.95 for 4 days plus $17 for the Verrazano and $15 for the Bayonne bridges. Total $51.80. What a ripoff this is. When I complained to Hertz, they said I could have contacted both NY and NJ within 5 days to pay the toll. I will think twice about renting with Hertz again, even though I am a Gold member.
My wife rented a car from Hertz for 6 days as part of an insurance claim. The car was only driven locally around Warwick NY and was never driven on any toll roads. The car was never driven into Manhattan, Brooklyn, Queens, the Bronx or Staten Island. Several days after we returned the car I was charged $218 for tolls in and around New York City by PlatePass. I called PlatePass several times to correct the error to no avail. I provided PlatePass with receipts showing that we were in our town 45 miles north of NYC at the time the tolls occurred, still no answer.
I've called and written Hertz to see if they can do anything but so far I've been directed from one department to the next without finding anyone capable of correcting this error. Now I'm disputing the charges with my Credit card company and hopefully they can help. This has been very time consuming and I believe is a common error in favor of PlatePass. PlatePass should be investigated for fraudulent charges like these.
Total SCAM company. I rented a car 5-6 months ago for 10 days. Being a local I used my SunPass unaware there was a PlatePass on the car. I have multiple tolls and cannot get the companies SunPass and Toll Pass and Hertz together to correct my double paying. I did not want the PlatePass. If it doesn't get paid I will not be able to renew my DL. Total rip-off company. If I could give it 0 stars I would.
I'm surprised a company like PlatePass can be legal in this country and has not been sued left and right. This is the biggest SCAM I've ever come across. It's been 4 months since the return of my Hertz rental vehicle and I'm still receiving random charges to my credit card from these thieves. Customer Service is pretty much useless and can't even give a coherent response. Hertz, looks like you have lost yet another customer!
I understand a charge for the day even if you only use the tollway once, but charging you for EVERY day that you rented the car even if you went through ONE toll on the first day? That is ridiculous and complete thievery!! I will not be renting from them again.
Credit card was charged $70 for tolls I never even encountered. A lot of them were in different states than my travels. Finally got refunded, but if I did not pursue this It could have been easily overlooked. Total SCAM company.
I rented a car from Hertz and asked how tolls were handled when I picked up the car. I was told to "go through the toll booths and we'll charge your card for the toll". No mention of anything called PlatePass. After leaving the airport I went through 5 tolls on the airport toll road. Once at my destination I noticed the PlatePass sticker on the window, it was dark when I picked up the car so I didn't see it at that point. I then looked at my rental agreement and was shocked to see that by driving through a $2 toll I was now going to be charged $4.95 per day extra for my rental.
My biggest issue, however, was trying to get anyone to accept responsibility. Hertz referred me to PlatePass, who referred me to the toll authority, who referred me to Hertz, who referred me back to PlatePass. Hertz reps claimed "it has nothing to do with us, we can't help you". Really? Hertz is selling the product but aren't responsible? And Platepass said it was up to Hertz to tell me about the charges, so they also claimed no responsibility. So if no one's responsible then who gets the money? Eventually PlatePass reduced my fees to the one day that I used it, as a "one time courtesy". I expect that's their way of preventing a class-action lawsuit. I won't ever rent from Hertz again due to the horrible customer service and the PlatePass scam.
DO NOT USE PlatePass! I even recommend that you do not allow it in your rental car. The parent company ATS charged my credit card without my consent. I did not accept, authorize, or request their PlatePass service. As a matter of fact, I specifically told Hertz Rental Car that I did not want PlatePass. So, I drove through Chicago to Wisconsin, and paid the 6 or so tolls in cash both ways. A month later I receive a charge from PlatePass for the administrative fees for the length of my trip and three tolls it stated that I used PlatePass for. Now, why would I use it for 3 of the 12 tolls. Anyway, they will not refund me without showing proof of the cash I paid for toll (as if they give you a receipt going through tolls). ATS and their PlatePass service is pathetic and a fraud!!!
I was not aware that the inbound Sumner Tunnel returning to Logan from I-93 South now has a toll (they went active in October 2016). When I rented the car, I was told that "you no longer could pay cash for the outbound Callahan tunnel" so I went way out of my way to take Route 1A. I had not plotted my course in California and I arrived on Christmas morning so I ended up not taking the shortest route. I did not even have a good map of Massachusetts. I am telling you this because I thought that the tunnel going from I-93 back to the airport was toll free. I thus was shocked to find my credit card had been charged for the PlatePass and toll. I am now warning others since Hertz did not bother to tell me that I needed to avoid the toll returning to the airport too and let me waste about an hour of my time on Christmas morning.
I've been a Hertz Gold member for 10 years. Hertz used to administer and charge you for tolls themselves. They got so much blowback from their customers that they outsourced it to this "AMERICAN TRAFFIC SOLUTIONS" company (my suspicion is that Hertz owns it). I rented a car from Hertz in Denver, returning one week ago. Today a charge hit my AMEX for $42.07. I had taken the E-470 toll road the first day of my 5-day trip, hitting two toll booths. They were $3.70 each. So that's $7.40. When I dug into the details on the Platepass website, I was able to see a list of the charges: the two valid $3.70 charges, a $24.75 administrative fee, and a phantom $9.92 toll fee. The two valid toll fees both list the locations (Plaza E and Plaza D). The phantom one does not. This is not only a scam, but apparently includes a little fraud as well.
Received an invoice for toll charges even though there was NO EZ-PASS IN MY HERTZ RENTAL, on a day that I was not travelling, and the company appears unable or unwilling to correct these false charges, despite receiving the documentation that they requested, and is also unwilling or unable to provide ME with any proof of what vehicle actually passed through the tolls. It has already been confirmed to me that these tolls were billed via an EZ-Pass transponder, and there was NO EZ-PASS TRANSPONDER IN THE VEHICLE at any time during my rental. I used my own EZ-Pass when I travelled to upstate NY, and I pointed out the missing transponder to the rental office when I returned the vehicle.
The EZ-Pass which is assigned to the rental I had, is obviously either in another rental or was taken. I have provided proof that I fueled locally on Long Island (Port Jefferson) on the day that the EZ-Pass transponder was billed for travel in Maryland, Delaware, etc, and included a copy of the credit card that I used to prove that it is in my name and in my possession, to no avail, which I really should not even have to do, as there was no EZ-Pass even in the vehicle!!! I continue to receive useless responses from idiots who are clearly not in a position to assist or really do anything helpful with having these charges removed.
The more I read about Hertz Rentals and Plate Pass/ATS Processing, the more I realize that this some sort of a scam for hitting consumers with fraudulent charges. If these charges are not removed I will be filing a formal complaint with BBB as well as my state's Attorney General's Office for fraudulent business practices.
Rented a car for 5 days from Hertz in July 2016. Purchased a Sunpass transponder just for this trip and used it throughout. Somehow five months later, someone decided I owe a $1 toll and "PlatePass LLC" is billing me for that $1 toll plus $24.75 in administrative fees. The fee is based on the total rental period, not the number of days a toll was charged, nor is it based on the amount of tolls. I have already cancelled my Hertz gold membership and asked them to delete all my records. Since there seems to be no way to opt out of "PlatePass" (I declined it on my contract), please vote with your wallet and opt out of Hertz. This is infuriating and an embarrassing way to treat visitors to Florida.
I used one toll, at a normal cost of $3.07, and they charged me $27.55! And of course there was no disclosure on renting the car that this would happen. I'm sure it's buried in the 10 pages of fine print but this is insane! What a scam!
I experienced PlatePass for the first time when renting a car out of Tampa, FL airport. The Hertz employee mentioned nothing about PlatePass!!! I avoided all toll roads, but apparently I was on a toll road twice, totaling under $6 in tolls. I received a bill after returning home for over $100!!! I called Hertz, spent hours talking with them, no one even referred me to PlatePass. Then, PlatePass referred me to a credit agency! I contacted PlatePass and threatened legal action, called them 3 days in a row before they finally dropped the charge.
1 year later we are vacationing in Texas. I asked about PlatePass when renting our vehicle, I said I didn't want any charges once I returned home. Hertz said I could pay the PlatePass fee up front, and I'd be all set. I paid the fee. Get this... 9 months later I am receiving another bill from PlatePass for a 1 time 50 cent Toll. Their bill is time is only $25.75!!! I am shocked! I too am finished renting from Hertz.
I rented a vehicle from Hertz from Oct 2nd - Oct 15th. I was in Tennessee + North Carolina the entire time. When I received my American Express bill I noticed a charge of $25.64 from Hertz/plate pass. I checked with plate pass and was told I had a toll road violation in Texas on Oct 11th. I was never in Texas. They told me I needed to submit proof I was not in Texas on the 11th. I sent them credit card charges in Tennessee on Oct 9th + Oct 12th. Also I sent hotel receipts which were in my girlfriend's name from Oct 7th-15th in Tennessee. They say my receipts do not prove I was not in Texas on the 11th and they will not reverse the charges. I asked them for proof that I was in Texas on the 11th but have not heard from them. I filed a complaint with American Express. I will never rent from Hertz again. What a scam.
I am a Hertz President's Circle member and it breaks my heart to know that Hertz did this to me. Rented a car in Dallas, went through the toll few times without realizing that I am in for big scam/rip-off. Several days later, my credit card company bill shows huge bills on PlatePass which was 4 times more than my actual rental charge. Called Hertz and they say it is part of the contract/agreement which says $4.95 per day for administrative charge. I was not told/I was not aware of these unethical charge. This is totally unacceptable. This is fraud. Hertz/PlatePass is using unscrupulous ways to make money from innocent consumers. I am going to put a hold on this charges and will go to court if needed.
This is the second time within 6 months I have rented a Hertz car with PlatePass and the second time I have been ripped off. The first time was for over $300 of erroneous charges and this time for $129. I will never rent another car that uses PlatePass. It took me a month and several calls to get my money back the first time. This time I disputed it on my credit card. Instead of PlatePass looking into the charges versus the transponder record of where the car really was, they just told the bank they all were valid charges. The bank first credited me and then re-debited my account for the money. I then had to call PlatePass. They said on bank disputes they don't look into anything, only when the person calls. They said they would contact me by e-mail within 48 hrs.
4 days later I call them and after being on the phone for a half hour they agreed the charges were indeed bogus but said they couldn't return the money until I sent them a copy of my bank statement showing that the bank had re-debited my account. I have complied and am now waiting for my money, one month after they took it from me. When is Hertz going to wake up and do away with PlatePass? I think such practices should be illegal and the consumer should have protection from such unscrupulous companies.
I'm a Hertz President's Circle member for 17 years. I was just ripped off (again) by PlatePass a week ago down in San Juan, PR. It's about the 5th or 6th time this has happened (getting ripped off by PlatePass with no help from Hertz). $29.95 for 4 tolls amounting to about $4. How many customers will Hertz allow to be screwed by PlatePass before they end this romance? PlatePass is an unscrupulous, devious, criminal organization that needs to be dealt with by the U.S. Federal Court system. Hertz needs to be made to pay restitution to thousands of customers who have been screwed by PlatePass. Hertz customer service is worthless and will not help you with PlatePass.
Been scammed by PlatePass and hertz. Rented a car, transponder was either cloned or stolen. Got screwed and ended up paying almost $400.00 dollars in tolls. Neither platepass or hertz gives two **. Will never rent from hertz again!!!
So I rented a Hertz car in Denver and the only way to head north is to take a toll road for a few miles. I was on this about 5 miles, getting off at the first exit, but not before passing under the automatic toll booth which reads your license plate. THERE IS NO WAY TO PAY CASH AT THE TOLL BOOTH. So I figure Colorado will figure out who I am and bill me. British Columbia, Canada did this. The toll was for $3.55. But actually Colorado bills Hertz who passes it on to PlatePass who then sends me a bill for $28.30, the difference being the fee for their "service". (I pre-paid for the car through Priceline, so they didn't have my credit card number.) They say it's all described in the rental agreement. What a scam. I'll pay the $3.55 but I'll go to court over the fee. These guys are nothing but Roman tax collectors.
I recently noticed a charge on my AMEX bill from a company I did not recognize. Upon investigating, I found it was PlatePass and the charges were for two tolls across the Ben Franklin Bridge in Philly at $5.00 each and a $24.75 administrative charge. I never went over the bridge in the five days I was in PA. When I contacted them via e-mail the response was "we found nothing to invalidate the charges". They did send me the information regarding the dates and times of the tolls. I was lucky that I had receipts from restaurants for both nights that proved I could not have been on the bridge to incur the tolls. After I sent an attachment to them with copies of the receipts, they indicated that they would have the charges to AMEX removed -- we will see.
However, there was no attempt at an explanation as to how these charges could have occurred nor was there any indication of an apology-- just a typical form e-mail. From what I have read, this kind of BS is not uncommon and they make it very difficult to have the charges reversed-- I was lucky to have found the receipts stuck in a side pocket of my camera bag. If you have no concrete proof-- you are screwed. I suspect there is a serious scam going on here and there are multiple entities involved. Some agency needs to get to the bottom of this.
I was charged $25.20 by PlatePass onto my credit card. I sent them an email asking for a copy of the picture of my plate and the Florida invoicing of the plate at the toll. There was a major problem because I was never in the state of Florida on the date they assess that I went through a toll. The car was parked in my driveway in Tennessee! This has to be an obvious fraud upon customers. I have written them back and told them that I have proof (receipts, etc) that I was not in the state of Florida on the night of the charge - I left for Florida the following day. No response from them. Hmmm...
Got a Prius from Hertz and traveled to Florida and back. Then got charged additionally later for using a Transponder that I was not aware was in the car. I call the local office and they told me that sometimes it is in the glove compartment. This is because I did not see any on the windshield. I went online and saw that I was charged for eight (8) tolls. The thing is that I was not anywhere near these places. Like Holland tunnel etc. I was on my way to FL. Cannot understand how they have the wrong transponder to the wrong car.
Terrible experience with Hertz Rental. I will NEVER rent from them again and am advising anyone I know who is renting a car to stay away from Hertz Rental. I was charged for 5 tolls on the Illinois Tollway from the time of 10:41 a.m. until 12:02 a.m. and I paid cash for all my tolls and had 2 witnesses in the car with me to vouch for my paying all the tolls in cash. Then to top it off Hertz charges a fee of $19.80 for a Administration Fee to process these bogus tolls. NEVER AGAIN HERTZ. I am forced to give them 1 ✭ to process this complaint or I would have not given them a ✭ at all.
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