PlatePass.com Reviews

My experience with PlatePass through Hertz has been beyond frustrating. I was charged hundreds of dollars in toll-related fees with no clear explanation, no itemized breakdown, no warning, and no meaningful notice before my credit card was charged. Consumers should not have to fight for basic information about charges placed on their own credit cards. There should be upfront disclosure of every toll fee, every administrative fee, every service fee, and every third-party company involved before a customer signs a rental agreement.

Trash ass service, charged me 289.00 in tolls doing Uber. Processing fee of 74.85 (15 toll usage days) on top of the tolls themselves plus an additional 24.95 for 5 toll usage days. Uber and Hertz did not inform me of this toll agreement. I will definitely dispute with my credit card company.

I rented a Car through Dollar Rental in February for 3 days. The rep that helped me said the tolls which were only 2 one going out of Boston Logan airport and the other coming back into Logan airport which is about 5$ each way would be added on later because they have plate readers in the car already for my convenience. Here it is April I received an email from Platepass. I owed them 59.96 for opting out of tolls through Dollar rental.

I had my own transponder in my car from NY to South Carolina, I registered the plate number as well as the make and model of car on my E-ZPass account. A week later I received an email from Hertz for $249.00. I sent them my Ez pass information and statement and since VDOT missed the transponder they are saying there is nothing they can do as they already paid the bill and want reimbursement. VDOT said only Hertz/PlatePass.com can argue the charge as they own the vehicle. Now I am out $250 or never can rent from Hertz again.

I opted out of PlatePass service with Hertz and paid all tolls myself using my own EZPass Transponder showing proof of payment, yet PlatePass charged me a $149 service fee anyway. When you send them an email on information@platepass.com they don't resolve the problem but repeat that you were charged.

Platepass charged me over $100 for tolls I never went through! When I asked for an investigation, they said that the mileage on the car didn't disprove that I went through the tolls. I was in a completely different state that the tolls were listed in! I now have to provide documentation that I was in another state. How does this happen?

I opted out of PlatePass service and paid all tolls myself, yet PlatePass charged me a $50 service fee anyway. Months later, they added another $10 charge with no explanation and immediately sent it to a debt collector! I received the collection notice even before I even saw their email, which had gone to my spam folder!!! Worst company, has no regard for consumers. Avoid at all costs.

Absolute frauds. Did not opt-in for this service as I have my own transponder. Added the dollar car rental to my account, prior to driving off the lot. 1 week after returning the vehicle, I received a 200 charge, being charged for each day I had the rental. When I called them to inquire, I was told I passed through 40+ tolls, some in the middle of the night (when I was sleeping) and in other states. In reality, I had only passed though 6 tolls, in 1 state, all of which were posted to my toll account. I was told they would conduct a review and I should provide proof I paid my own tolls - laughable. I opened a dispute with them, dollar car rental, and finally my cc company. The audacity.

I declined their service since I had my own Transponder and never opened their Transponder to activate it. Over 2 months after I returned the rental car I receive a bill for over $300. I was told that if I send in proof I used my own transponder I will only be charged for the tolls and no service charges so I did that but I'm told I still owe the full amount. I have not seen an itemized bill. I called Dollar and they said they would get in touch with PlatePlass to ask them to drop the charges but I was sent a new bill for the same full amount. My rental agreement also stated that they cap the TollPass service fees to $90 per rental.

They are robbing people, I fire a hefty lawsuit in their future. How on earth does one accumulate $300 in toll fees in one week when the tolls are not that expensive? Make it make sense. Highway robbery!