2.9/5 (638 reviews)

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Overall Rating2.9 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 3, 2023

I rented a car one way Miami to Orlando, used 3.25 in rolls and was charged an additional 19.95 for convenience fee for a 24 hour, Hertz says it was to be 5.95… This is awful, this company should be investigated

2 people found this review helpful
Verified Reviewer
Original review: May 9, 2023

Employees at the rental company play dumb. Then you see that $300 was taken from your bank account. Weeks later you get an email from saying you declined a service you were never offered. When you drive through a toll the transponder then activates and Platepass swoops in and literally robs you of $300. Then a MONTH later you get an actual invoice of the charges only to see that they charged you $14 PER DAY for an entire month because you drove through ONE TOLL, ONCE.

Only when you complain about it to the Hertz employee their customer service gives you the number to Thrifty and the employee you rented from continues to play dumb and lies some more to your face saying it should have only charged me $7 for the day I used it. Which according to Platepass is a complete lie. My bank account has been charged $600 because I drove through 4 tolls at a commercial rate of $2.50 per toll. DO NOT STEP FOOT IN A RENTAL VEHICLE IF THEY HAVE THE PLATE PASS TRANSPONDER IN IT!!! YOU HAVE BEEN WARNED!

4 people found this review helpful

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    Verified Reviewer Verified Buyer
    Original review: May 3, 2023

    Charged me 104.99 for one toll which I did not take. The burden of proof is on me to prove I did not use the toll way. Having lived in VA for 10 years I know which roads, bridges and tunnels have tolls and I avoid them. I also keep an IPASS with me for tolls to not have to use a service like this. The fact this company can legally charge for tolls for the length of the rental contract is shocking.

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 24, 2023

    I rented a vehicle from Hertz to go to and from work. On the day I picked the vehicle up the location was out of vehicles except for one. The vehicle had no transponder in it and neither did I opt in for toll coverage. I travel from Staten Island, NY to Brooklyn, NY and as a Staten Island resident I get a traveler discount when crossing the Verrazzano bridge on my transponder. I used my personal transponder to cross the Verrazzano bridge every morning and evening for the duration of my rental. At the end of my rental I dropped the car off and reminded the staff there was no company transponder in the car. They acknowledged they knew and all was good for that day.

    A week later I was charged a $139.95 opt-in for unlimited toll pass for my 1 week rental duration. I immediately understood it must be a mistake as I used my personal transponder for the full duration of the rental. Upon reviewing the itemized toll usage. They were charging me for crossing the RFK bridge various times, the midtown tunnel various times and Henry Hudson Pkwy various times. These toll routes are each 30 to 40 miles away from the general areas where I was commuting.

    After I received the itemized statement I called Plate Pass customer support to express my concern. After speaking with two different phone agents the second one agrees there is an inconsistency in the tolls charged and transferred me to a supervisor. The supervisor was widely unprofessional. She claimed she had already spoken to the Hertz location I rented from and they reconfirmed the transponder was in the vehicle the full time I was driving it. She accused me of lying and trying to duck the bill for my tolls.

    They failed to show any proof it was my car that crossed the tolls in question and instead were pressing me to show proof I couldn't have been at that toll booth at the time the vehicle crossed. I was at work a lot of the times the toll booths were crossed. I offered time stamped video footage fo me at work at those times. However she said that would not work because I probably let an unauthorized driver borrow the car. I will never rent from Hertz or any company that uses Plat Pass. They are literally charging hundreds of people tolls they are not crossing and there is no way to get your money back. Extremely disappointed to say the least.

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    Verified Reviewer Verified Buyer
    Original review: Sept. 9, 2022

    I rented a car from Hertz through Uber. I rented it for 4 weeks. I returned the car and paid the rental fee. A week later they charged me $2942.38 from PlatePass. They said it was for tolls. I reported their mistake and they investigated my claim and concluded that the charges were from a malfunction and that I used my own EZ pass in N.Y. They told me I'd receive a full refund. I could use it since it's the end of the month and my mortgage is due.

    3 weeks later and they say they have no record of me paying the fees, or that they were suppose to refund anything to me. Wait. Hold on. I have all the emails to prove your investigation and concluded Platepass owes me almost $3000 that they fraudulently charged me. An emailed from them signed by an employee and finally an email stating I should receive my refund in 5 days. Now almost a month and they claim to have no such documentation. Now it's get a lawyer and sue them. PS because I rent from Hertz for work I am now out of work until they return this money.

    2 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: July 15, 2022

    I got billed a few weeks after my rental with Hertz for a toll in California. We had rented in Utah but never even went to California. The customer service of plate pass is very limited with hours 9-5 eastern and they have no care to resolve your matter. It was only a $10 charge but this appears to happen all the time.

    2 people found this review helpful
    Verified Reviewer
    Original review: June 29, 2022

    I rented a Hertz car for ten days while in Lynbrook New York State. Used the car for ten days to drive locally around Hofstra University as my daughter was graduating. We only drove locally I will emphasise. Two weeks later I get a Hertz toll charge of $920. Hertz admitted my rental was not associated with these tolls but refused to help and told me to contact PlatePass. Platepass says there is nothing to indicate my rental didn't use these tolls, which were in New York City, New Jersey area. I've asked for photos of my rental using these tolls but have yet received no reply or evidence proving my rental used these tolls. It's fraud and criminal activity and Hertz and Platepass are doing nothing about it to seriously assist me.

    My rental wasn't any nearer than 25 miles to these toll roads and Hertz and Platepass are deliberately hiding something to avoid giving me a refund. It's an impossibility the vehicle I rented used these tolls so either it's a glitch or the transponder was removed from my rental and used in another vehicle. The whole matter could be cleared up by looking at any of the 96 photos taken when the road toll was used as it will will show it isn't the same car that I rented. Hertz must know this and so does Platepass. Question is so what are they hiding?

    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 29, 2022

    Charging a $12 processing fee is ridiculous for a time toll charge. Why does the government allow such egregious practices in today’s day and age. Disgusting and unethical business practices of gouging unknowing customers and giving no alternate recourse. Does Hertz have a stake/investment in this service? If they do it is all the more heinous.

    6 people found this review helpful
    Verified Reviewer
    Original review: Oct. 7, 2021

    This is insane that this company even exists. I had an EZpass already for my rental and then I get a statement from these con artists for $6 in tolls, costing me $12. Infuriated. I can’t stand companies like this. A total con. So I get my EZpass charge, till charge, plus their insane “convenience fee”. This company has got to go.

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    Verified Reviewer
    Original review: Aug. 24, 2021

    I rented a vehicle and paid all tolls with my personal toll tag registered to my rental. ALL tolls were paid. PlatePass keeps randomly charging my card months after my rental ended. No invoice, no details - FRAUD.

    11 people found this review helpful
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