PlatePass.com Reviews

I’d give them zero stars, but that was not an option. Earlier this year I rented from Hertz and informed the agent I had my own E-Zpass for tolls. They never informed me there was a sliding device on the rearview mirror to rent. I never declined it, because I was never told it was there, and it was not clearly visible in the car. Despite going through 3 $6 tolls that weekend, all of which were charged to my own pass, two weeks after the weekend rental concluded, I was charged more than a hundred dollars by Platepass, supposedly a penalty fee and also the maximum amount of possible tolls, despite these actual tolls not being charged by the state! It was all fraud.

Another rip off scam with car rental companies probably profiting too. Was charged 54$. $24 in tolls, and a $29 dollar convenience fee. Thrifty never explained this to me in Seattle. I expected to get a toll bill in mail. I'm sure this is in the rental contract agreement that is 500 pages long. I guess it's my fault for not spending my whole vacation reading it. What a greedy racket.

I am extremely dissatisfied with Hertz Plate Pass and their unethical billing practices. Four months after my last rental, I was hit with a $195 charge, despite using my own EZPass transponder and having already paid all tolls. This unauthorized charge caused me to miss a car payment and created unnecessary financial stress. Hertz employees assured me that using my personal EZPass transponder was acceptable, yet Hertz Plate Pass still charged my account without justification. This is not only misleading but also downright unethical.

I'm so upset with this company charging me a month after having used a rental. Waiting 2 weeks for a refund of 500 then now having to wait a additional 4 weeks or more to now receive a check. It has caused the biggest inconvenience to my life and when trying to get the issues resolved in a timely matter they won't do nothing. SMH. I will never go through Hertz Rental ever again due to this issue. I never gave them permission to charge me 500. I am disgusted with how the customer service has handled this situation.

This company charged my elderly father over 400 dollars for not going through tolls, even though he refused this service to begin with. He only drove the car around his house to go shopping. Not once he drove close to the tolls. Tried calling the company, they just hang up. Tried writing emails, they don't respond, just keep sending the same bill. This is total fraud.

I was provided a vehicle contracted through my insurance company during the repair of my personal vehicle and had three toll charges totaling $26.50. Verra Mobility, dba PlatePass, charged an outrageous $29.97 "convenience fee" which amounted to more than the actual tolls. As I understand it, they charge $9.99 per day that I did not agree to. Shortly after my rental concluded, I added the license plate to my local toll authority account to capture those fees but was still charged a total $56.47. I demand a refund of the $41.27 in added fees (convenience fee of $29.97 and $11.30 collection fee) added after the fact by Verra Mobility/PlatePass. This company is a disgrace and should be legislated out of existence in every state they are allowed to extract fees from unsuspecting customers.

Just look at the receipts and will see how they scam people. It wasn’t mentioned in the agreement that the processing fee is crazy amount. Plus they doubled the toll charges for the same rental duration when they resent the invoice. I am not sure how it is legal in USA.

Hertz Rental 11/24/23 - 11/27/23 PA Turnpike. I mistakenly opened the transponder not knowing how much I would be charged. $83 for this 3 day period only traveling from Harrisburg to Fort Washington. I received my bill 1/15/24. Talk about slow. The bill showed no detailed transactions - only a total of $83.96. I called Plate Pass and they told me they could adjust it to $73.17. This is a scam folks. Don't use their service. Once you open that plate pass transponder it's like pulling the pin on a grenade! I'll bring my own EZPass transponder next time. Someone needs to crack down on these folks (unfair business practices)!

I rented a car from Hertz while mine was in the shop and had it from 8/14/23-8/30/23. On Saturday, 8/12, I found myself on the NYS Thruway. which I had not thought about beforehand, and saw that I could pull the thing on the rearview mirror out to have it paid, so I did that and got off at the next exit, which is literally a 15-cent toll. I had no idea how I would be able to pay cash on a rental car and assumed that the worst that would happen was that I would have to pay some sort of service charge - maybe $25.

In August I made a trip down to Atlanta Georgia. I drove from the airport through a normal route. I did not pass through any tolls whatsoever. This would be the Peach Pass express lanes on parts of I-75 and I-85. I did not drive on any of these express lanes. As a matter of fact they seemed to be mostly closed off. Close to a month later I got a surprise e-mail and charge on my credit card charging me .50 cents for toll charges and then a $10 convenience fee. I never agreed to Plate Pass services when I signed up for the Thrifty rental (now Hertz). In addition, I lived in Georgia for many years and drove the same route home from ATL airport as I did that day and was NEVER charged for tolls. I called customer service and the lady fibbed on the phone saying "oh sometimes they get the plate numbers confused and your rental might have gotten charged accidentally." Yeah right...

I rented a car from Hertz that comes with the PlatePass.com service. I used PlatePass to pay the toll on one bridge when I did have cash. PlatePass charged me for "all inclusive" service for every day of my rental contract. I never signed up for this service and it was automatically charged to my credit card. The bill was over $111 dollars to cross a single bridge. This is outrageous. I was never given an option to accept or deny their "all inclusive" service. This behavior has got to be illegal. How many people never check their charges. Very little detail is provided about these charges unless you go to their website. Hiding this kind of aggressive overcharging should be prohibited. Hertz should use a different company for their toll services.

I was charged $280 for going through a $3 toll. I received an email 2 weeks after rental advising me of the charge. Their explanation is that once I went through EZPass it activated the unlimited at $27 per day. Beware!!

There was no conversation with Hertz regarding tolls and how everything is processed. In addition nowhere in my documents does it state you are going to be charged a flat fee for not buying their day to day coverage. I rented a car for 9 days at approx $475. Today, about 2 weeks later, at 1:49am, I received an email indicating they were charging me $182 for PLATEPASS. At maximum tolls would have been $18.00, however I have PAID cash receipts from the toll booths. This should not be allowed to be done to people and is unacceptable. I was charged a 1000% increase.

Nowhere in the conversation regarding tolls does Hertz mention that you are going to be charged excessively for not buying their 9.99 a day coverage. I rented a car for a few days at approx $250. Today, 3 weeks later, they try to sneak in a $129 fee for PLATEPASS. No way, this is criminal. You can not do this to people. I hope the worst things that happen in this world happen to the people at this company.

Plate Pass charged a "Convenience fee" of $19.98 for a $2.50 toll. 1000% "Convenience fee" is a crime and they should not be allowed to charge such an exorbitant amount. Understand a 10% fee, but 1000%?

I rented a car one way Miami to Orlando, used 3.25 in rolls and was charged an additional 19.95 for convenience fee for a 24 hour, Hertz says it was to be 5.95… This is awful, this company should be investigated

Employees at the rental company play dumb. Then you see that $300 was taken from your bank account. Weeks later you get an email from Platepass.com saying you declined a service you were never offered. When you drive through a toll the transponder then activates and Platepass swoops in and literally robs you of $300. Then a MONTH later you get an actual invoice of the charges only to see that they charged you $14 PER DAY for an entire month because you drove through ONE TOLL, ONCE.

Charged me 104.99 for one toll which I did not take. The burden of proof is on me to prove I did not use the toll way. Having lived in VA for 10 years I know which roads, bridges and tunnels have tolls and I avoid them. I also keep an IPASS with me for tolls to not have to use a service like this. The fact this company can legally charge for tolls for the length of the rental contract is shocking.

I rented a vehicle from Hertz to go to and from work. On the day I picked the vehicle up the location was out of vehicles except for one. The vehicle had no transponder in it and neither did I opt in for toll coverage. I travel from Staten Island, NY to Brooklyn, NY and as a Staten Island resident I get a traveler discount when crossing the Verrazzano bridge on my transponder. I used my personal transponder to cross the Verrazzano bridge every morning and evening for the duration of my rental. At the end of my rental I dropped the car off and reminded the staff there was no company transponder in the car. They acknowledged they knew and all was good for that day.

I rented a car from Hertz through Uber. I rented it for 4 weeks. I returned the car and paid the rental fee. A week later they charged me $2942.38 from PlatePass. They said it was for tolls. I reported their mistake and they investigated my claim and concluded that the charges were from a malfunction and that I used my own EZ pass in N.Y. They told me I'd receive a full refund. I could use it since it's the end of the month and my mortgage is due.

I got billed a few weeks after my rental with Hertz for a toll in California. We had rented in Utah but never even went to California. The customer service of plate pass is very limited with hours 9-5 eastern and they have no care to resolve your matter. It was only a $10 charge but this appears to happen all the time.

I rented a Hertz car for ten days while in Lynbrook New York State. Used the car for ten days to drive locally around Hofstra University as my daughter was graduating. We only drove locally I will emphasise. Two weeks later I get a Hertz toll charge of $920. Hertz admitted my rental was not associated with these tolls but refused to help and told me to contact PlatePass. Platepass says there is nothing to indicate my rental didn't use these tolls, which were in New York City, New Jersey area. I've asked for photos of my rental using these tolls but have yet received no reply or evidence proving my rental used these tolls. It's fraud and criminal activity and Hertz and Platepass are doing nothing about it to seriously assist me.

Charging a $12 processing fee is ridiculous for a time toll charge. Why does the government allow such egregious practices in today’s day and age. Disgusting and unethical business practices of gouging unknowing customers and giving no alternate recourse. Does Hertz have a stake/investment in this service? If they do it is all the more heinous.

This is insane that this company even exists. I had an EZpass already for my rental and then I get a statement from these con artists for $6 in tolls, costing me $12. Infuriated. I can’t stand companies like this. A total con. So I get my EZpass charge, till charge, plus their insane “convenience fee”. This company has got to go.

I rented a vehicle and paid all tolls with my personal toll tag registered to my rental. ALL tolls were paid. PlatePass keeps randomly charging my card months after my rental ended. No invoice, no details - FRAUD.

I rented a few different cars through Hertz to drive for Lyft. If you don't have your own Fastrak (I am in the Bay Area) they have a company that will automatically charge you the toll crossings plus a 5.95 fee per day. (So if you cross the bridge 3 times in one day it's just the one 5.95 fee plus the toll crossings). Before booking the car, they have a sign on the hertz desk saying if you have your own fastrak just load the license plate number on your fastrak account and walla. Chatting with Plate-pass customer service, they will automatically bill you every time you go over the bridge and all you have to do is pull your own fastrak tolls and send to plate-pass. They will review and waive/refund the tolls plus admin fees. Great right?!?

I rented a car from Hertz and thought what a convenience it was to have a transponder. Nah, I'd rather pay the toll. Trying to pay PlatePass online is a waste of time. Their "Pay now" button doesn't work. It's 2019!!!

PlatePass is convenient and obviously necessary since so many tolls are cashless. I don't mind paying the tolls but the add on service fees in this day and age are exorbitant. I don't mind paying a surcharge but when the toll is $1 and the service charge is $12, it's out of whack.

Never renting anywhere where PlatePass is contracted.

Dollar Rental car from Logan Airport in Boston. Transponder rental per day $12.50 per day declined. 10 day rental. $6.90 in tolls. No problem as MA has a no cash system. Problem is a FIFTEEN DOLLAR per transaction "Administration Fee" which brings a $6.90 toll bill to $51.90! OUTRAGEOUS. It is not worth it to rent the transponder when you only know you will be going in and out of the airport and perhaps one more toll randomly however the "Administration Fee" is a racket and I will question it. One time fee for the rental may be tolerable however NOT per transaction. Hope that they do NOT qualify for BBB certification. This is a scam. Pity help international travelers who rent cars and then receive this charge automatically.

For $1.85 toll they will charge $5.95 for their fee. This company legally rips people off. They think they can continue with this but it's so simple to rent local people's vehicles at a much lower rate plus no hidden fees like this that will hurt your pocket. Because this is just one of 5 tolls I passed. Total toll charges were $5.75. PlatePass charged me $17.85 thats a whooping $23.60!!! thanks but not getting me again EVER!

I've been a long time Hertz rental customer and sadly the PlatePass program is going to force me to switch to another rental car company. I've already had at least 3 different disputes on toll-charge for rentals even though the tolls were paid cash. I was able to provide evidence. However, the company can care less. I refused to pay one of the said tolls and the charge went to collections. This is a horrid service in which Hertz will pay with loss of customers. Do yourself a favor and find another rental company that does not use PlatePass. Just an example, I rented from Hertz recently, paid a $1.05 toll with CASH and PlatePass billed me $1.05 plus $14.75 "convenience fee". That's like a 1000% markup! I have the receipt and can fight it but don't have time for the nonsense. I give up on Hertz.

April 22 2019 I became a driver for LYFT and used one of their cars because I do not own a car right now. Just finished battling cancer for the second time and need a job badly. I signed up and started working. After about 1.5 months I received a bill from a company called PlatePass, I did not know who they were. SO called them and they said the car I used to drive LYFT is a Hertz Car and I said yes. They said PlatePass was the company that pays for me when I cross a bridge here in Northern CA. I said, "No I do not own a car right now." But I use to and I have a FASTRAK account and every time I have taken passengers over a bridge I held up my FASTRAK responder and I heard the beep that it was accepted. Then FasTrak kept sending me emails stating I need to add more money onto my account and I did (about $200.00) which I could not afford but needed in order to do the job.

PlatePass is the company that the rental car companies use as a scapegoat to gouge customers for tolls. Avoid this issue by bringing your own EZ-Pass that you have for your personal car. Because if you go through a cashless toll then you will automatically be enrolled for PlatePass and by then it's too late. They already nabbed you and you'll need to call them up to complain and plead with them to reduce the fees. What an unreal business model.

Received bill on the mail after Hertz gave PlatePass my info (which they should not have done in the first place). Tried to pay via their website, but THEIR system does not recognize the very info they sent me in the bill (Hertz rental agreement, return date etc). Called phone number to try to pay, same result: their system does not recognize their info. So, the only option left is to send them payment via mail. Now, what guarantee do I have that a company this incompetent will not misplace my credit card number?

I rented a car from Hertz and used my personal SunPass to pay tolls in Florida, and received a bill from PlatePass for my 1st toll out of MCO along with a 1 day service fee. THIS ISN'T THE FIRST TIME THIS HAPPENED!!! I guess most people just pay the $7.70 instead of wasting an hour on hold to fight it, but since this has happened to me multiple times, as well as, others I know, they definitely need to be investigated for this practice. Note - PlatePass will eventually reverse the charges, but only after you also contact SunPass and Hertz and provide proof of the time of the rental and SunPass rental vehicle activation. Hertz keeps blaming PlatePass and PlatePass says it's Hertz - PLEASE HELP!

I rented a car from Hertz to go to work while my car repaired. 1 week after returning car I get a bill PlatePass invoice. I was shocked because I drove local never left state. I called Hertz. They directed me to PlatePass who told me according to their toll records I was driving around NYC used for tolls!!! As upset as I was I figured they will look into their mistakes and fix. Instead I get email saying I'm responsible for these charges!!! Last time I was in NYC was 4 yrs ago! I was at work the whole time in CT. I'm going to report to BBB.

BUYER BEWARE: I’ve been a loyal Hertz Presidential Circle member for about 2 years now & I’ve noticed in the last 2 months (so a pattern is developing) that Hertz in partnership with PlatePass has been charging both my credit card & now my debit card with tolls for areas where I never drove through, or tolls I just never incurred. Whenever I rent any car, my first option is to avoid toll roads & if I can’t do this, then I make sure I pay my toll with a CASH attendant so I get a receipt ALL THE TIME, but as some of you may know, or may not some roads are strictly Cashless now which PlatePass seemingly is aware of.

All. Was just scammed by Hertz Plate Pass. They're charging me for Illinois Tollway tolls that were PAID via my IPASS on locations, dates and times on their invoices! These folks NEED to be taken to court. These are the BUMS who operate RED LIGHT cameras around the US. Chicago and Illinois THREW them OUT after years of shady dealings and fraud on drivers. Any lawyers out there? Class Action?

I picked up rental from Hertz at Boston Logan Airport and was charged 17.80 for toll charges on my credit cards. #1 I had no choice of paying this toll myself which would've been 1.50. I was not aware of the outrageous toll charges that these two vultures are ripping off people for. 5.90 plus a "CONVENIENCE FEE" of 11.90. That is abuse and something need to be done about it especially when they take it upon themselves to charge your credit card. Disgusting and very abusive!!

This is my 4th time having to dispute Plate Pass charges. I call and complain to Hertz who always blames PlatePass but I sign a contract with Hertz. First PlatePass sent an invoice for tolls in Long Island. I rented in Rochester and stayed in Buffalo. I sent two dispute messages from their site which they did not respond to. I should have been able to reply to the invoice. Then they charged my card automatically. Meanwhile I have to prove that I was not on Long Island while they already have my money. They are going to drag out this dispute and see if I give up. But it's $150 in tolls. They will continue to abuse customers who didn't want their services until they end up in court.

I picked up a rental while my car was having insurance work done. I asked about the toll fees because I normally take a toll road to work. I was told that any toll charges would be billed to me after the car was returned and that I could pay them then or see about transferring them to my NTTA account. Over a month later I received the bill from PlatePass, has the charges and a $5.95 per day fee for "convenience". When I asked about transferring them to my toll account they told me I would have to contact NTTA to see if they would do that, the rep said this was a pause as if she already knew what was going to happen so I'm guessing this is the norm with these crappy service offered by Hertz.

The same thing just happened to me from Hertz and PlatePass for 101 dollars there has to be something we all can do about this. Please help. I'm sitting here crying. I'm a single mom in school and I feel like I have been robbed by Hertz and PlatePass. I complained to Hertz and they said the charges are mine. I never went to New York or the other place on the invoice. I disputed them with my credit card company and they decided the invoice was correct and closed my dispute. Now I'm waiting to hear from PlatePass. I sent them documents of my whereabout, I was at the hospital work at the post office, etc. Someone please help.

Rented a car from Hertz which is partnered with PlatePass. Our rental was covered by insurance. PlatePass sent me a bill for $147.65 for tolls in NY, MA, NJ and NH. Neither my husband nor I, who were the only two people on the rental agreement, ever drove it out of our state of CT! My husband called the company and complained of the bogus charges. He got an email the next day about us having to send proof that we weren’t in these places on the stated dates. What a sleazy company. We will complain to Hertz and have filed a complaint with the BBB. We will see if it gets resolved. I will never again rent from Hertz because of this experience.

I rented a car from Hertz for a tournament. After I returned the vehicle, I was charged an extra fee onto my credit card and had no idea where it came from. However; the description was listed as “gas or tolls”. I contacted Hertz immediately because I returned the vehicle with more gas then I received and, I knew for sure that I didn’t go through any tolls. Hertz directed me to PlatePass for further inquiry since, they assured me it wasn't for gas which, was kind boggling to me since, again; I didn’t go through any tolls. In fact, I made sure to avoid tolls because I didn’t take the EZ pass from my car. I contacted PlatePass who asked me to submit a meal or gas receipt proving I was not in the area the tolls were recorded at. Please take into consideration, I had only filled up the gas tank once while near my home (because it was much cheaper) and packed lunch for my children and I for our hour journey.

Problem #1 - there is no way to opt out, even when I asked before signing paperwork with Hertz, I was billed. Problem #2 - there are multiple toll roads in California that are not covered by PlatePass so I got a ticket. Hertz's response was that I should have remembered the list and avoided those toll roads. Not realistic. Problem #3 - related to the above, I was charged a 78.75 cent ticket - $75.00 for the ticket and 3.75 for the toll I unwittingly didn't pay. Note there is no toll booth or person to ask "am I covered with PlatePass?" and the signs on the highway said "PlatePass." Problem #4 - Hertz wouldn't help me. I had to call PlatePass who made me write a letter explaining what happened and beg them to forgive the ticket. Ultimately they did but then get this... Problem #5 - Hertz charged me a $30 "getting a ticket" fee!! They would only refund that if I sent them a scan of the forgiven violation, which I did.

I recently rented a vehicle from Hertz for a week in San Francisco. On the last day of my rental, I used the "speed and convenience" of PlatePass to avoid a wait on the cash-only toll lanes of the Bay Bridge. This speed/convenience cost me $29.75 -- $5.00 for a single toll, plus SEVEN DAYS OF ADMINISTRATIVE FEES @ $4.95/day. I have absolutely no issue with the cost of the toll, nor do I have a problem paying an administrative fee for the day I used the PlatePass service. However, I do have an issue with being charged daily administrative fees for the six additional days of my rental where no tolls were incurred. Looking at the number of online complaints posted by others, this scam has been going on for years. No doubt this scheme is quite lucrative for PlatePass (and perhaps for Hertz as well).

I purchased Platepass at Dollar Rent a Car at LAX, specifically asking the agent if it would cover toll roads. He said the cost would be refunded if I didn't use it. Not only did I pay $11.99/day, I received 2 charges from the 91 Express and a $30 administrative fee from Dollar. What a ripoff!

In 2013 I rented a Hertz car for about 12 days while on vacation in Florida. I paid all toll charges at the booth as they were incurred. About a month later approx. $27 in charges came thru on my card; some were other toll charges plus a daily "convenience fee." I called PlatePass who told me to call Hertz. Neither was helpful. I ended up disputing the amount with my credit union, who removed the charges. I will never rent from Hertz again; I'm surprised they would allow this type of sleazy company to scam their customers.

I rented a car from Hertz in May 2017 in Dallas/Ft Worth area. I was charged $34.08 on my corporate car (I was there for business) for the tolls I incurred while driving. 7 months later, I get an invoice from "PlatePass" saying I owed an additional $3.52! It's not the amount, it is the principle. They cannot explain where the extra charge came from. They said it was somehow "missed" when originally charged. She couldn't explain but was more than willing to take my credit card info. I paid it because I didn't want to mess with it but if there was a zero star, I'd give it. This has to be sketchy and a scam. How do you run a business like this? When I asked her what keeps them from charging me later down, she said that she couldn't guarantee that there would be additional charges billed to me! What?!! I will make a mental note of this and make sure I avoid "PlatePass" like the plague! They should be investigated!

I rented a car in NJ. Very easy to rent. I did not want to use the PlatePass, but was forced to when one day I rode over the Bayonne Bridge and the Verrazano Bridge. Both are cashless tolls. I assumed I would only be charged for the 1 day I used it and for the discounted E-Zpass rates. No, I was charged $4.95 for 4 days plus $17 for the Verrazano and $15 for the Bayonne bridges. Total $51.80. What a ripoff this is. When I complained to Hertz, they said I could have contacted both NY and NJ within 5 days to pay the toll. I will think twice about renting with Hertz again, even though I am a Gold member.

My wife rented a car from Hertz for 6 days as part of an insurance claim. The car was only driven locally around Warwick NY and was never driven on any toll roads. The car was never driven into Manhattan, Brooklyn, Queens, the Bronx or Staten Island. Several days after we returned the car I was charged $218 for tolls in and around New York City by PlatePass. I called PlatePass several times to correct the error to no avail. I provided PlatePass with receipts showing that we were in our town 45 miles north of NYC at the time the tolls occurred, still no answer.

Total SCAM company. I rented a car 5-6 months ago for 10 days. Being a local I used my SunPass unaware there was a PlatePass on the car. I have multiple tolls and cannot get the companies SunPass and Toll Pass and Hertz together to correct my double paying. I did not want the PlatePass. If it doesn't get paid I will not be able to renew my DL. Total rip-off company. If I could give it 0 stars I would.

I'm surprised a company like PlatePass can be legal in this country and has not been sued left and right. This is the biggest SCAM I've ever come across. It's been 4 months since the return of my Hertz rental vehicle and I'm still receiving random charges to my credit card from these thieves. Customer Service is pretty much useless and can't even give a coherent response. Hertz, looks like you have lost yet another customer!

I understand a charge for the day even if you only use the tollway once, but charging you for EVERY day that you rented the car even if you went through ONE toll on the first day? That is ridiculous and complete thievery!! I will not be renting from them again.

Credit card was charged $70 for tolls I never even encountered. A lot of them were in different states than my travels. Finally got refunded, but if I did not pursue this It could have been easily overlooked. Total SCAM company.

I rented a car from Hertz and asked how tolls were handled when I picked up the car. I was told to "go through the toll booths and we'll charge your card for the toll". No mention of anything called PlatePass. After leaving the airport I went through 5 tolls on the airport toll road. Once at my destination I noticed the PlatePass sticker on the window, it was dark when I picked up the car so I didn't see it at that point. I then looked at my rental agreement and was shocked to see that by driving through a $2 toll I was now going to be charged $4.95 per day extra for my rental.

DO NOT USE PlatePass! I even recommend that you do not allow it in your rental car. The parent company ATS charged my credit card without my consent. I did not accept, authorize, or request their PlatePass service. As a matter of fact, I specifically told Hertz Rental Car that I did not want PlatePass. So, I drove through Chicago to Wisconsin, and paid the 6 or so tolls in cash both ways. A month later I receive a charge from PlatePass for the administrative fees for the length of my trip and three tolls it stated that I used PlatePass for. Now, why would I use it for 3 of the 12 tolls. Anyway, they will not refund me without showing proof of the cash I paid for toll (as if they give you a receipt going through tolls). ATS and their PlatePass service is pathetic and a fraud!!!

I was not aware that the inbound Sumner Tunnel returning to Logan from I-93 South now has a toll (they went active in October 2016). When I rented the car, I was told that "you no longer could pay cash for the outbound Callahan tunnel" so I went way out of my way to take Route 1A. I had not plotted my course in California and I arrived on Christmas morning so I ended up not taking the shortest route. I did not even have a good map of Massachusetts. I am telling you this because I thought that the tunnel going from I-93 back to the airport was toll free. I thus was shocked to find my credit card had been charged for the PlatePass and toll. I am now warning others since Hertz did not bother to tell me that I needed to avoid the toll returning to the airport too and let me waste about an hour of my time on Christmas morning.

I've been a Hertz Gold member for 10 years. Hertz used to administer and charge you for tolls themselves. They got so much blowback from their customers that they outsourced it to this "AMERICAN TRAFFIC SOLUTIONS" company (my suspicion is that Hertz owns it). I rented a car from Hertz in Denver, returning one week ago. Today a charge hit my AMEX for $42.07. I had taken the E-470 toll road the first day of my 5-day trip, hitting two toll booths. They were $3.70 each. So that's $7.40. When I dug into the details on the Platepass website, I was able to see a list of the charges: the two valid $3.70 charges, a $24.75 administrative fee, and a phantom $9.92 toll fee. The two valid toll fees both list the locations (Plaza E and Plaza D). The phantom one does not. This is not only a scam, but apparently includes a little fraud as well.

Received an invoice for toll charges even though there was NO EZ-PASS IN MY HERTZ RENTAL, on a day that I was not travelling, and the company appears unable or unwilling to correct these false charges, despite receiving the documentation that they requested, and is also unwilling or unable to provide ME with any proof of what vehicle actually passed through the tolls. It has already been confirmed to me that these tolls were billed via an EZ-Pass transponder, and there was NO EZ-PASS TRANSPONDER IN THE VEHICLE at any time during my rental. I used my own EZ-Pass when I travelled to upstate NY, and I pointed out the missing transponder to the rental office when I returned the vehicle.

Rented a car for 5 days from Hertz in July 2016. Purchased a Sunpass transponder just for this trip and used it throughout. Somehow five months later, someone decided I owe a $1 toll and "PlatePass LLC" is billing me for that $1 toll plus $24.75 in administrative fees. The fee is based on the total rental period, not the number of days a toll was charged, nor is it based on the amount of tolls. I have already cancelled my Hertz gold membership and asked them to delete all my records. Since there seems to be no way to opt out of "PlatePass" (I declined it on my contract), please vote with your wallet and opt out of Hertz. This is infuriating and an embarrassing way to treat visitors to Florida.

I used one toll, at a normal cost of $3.07, and they charged me $27.55! And of course there was no disclosure on renting the car that this would happen. I'm sure it's buried in the 10 pages of fine print but this is insane! What a scam!

I experienced PlatePass for the first time when renting a car out of Tampa, FL airport. The Hertz employee mentioned nothing about PlatePass!!! I avoided all toll roads, but apparently I was on a toll road twice, totaling under $6 in tolls. I received a bill after returning home for over $100!!! I called Hertz, spent hours talking with them, no one even referred me to PlatePass. Then, PlatePass referred me to a credit agency! I contacted PlatePass and threatened legal action, called them 3 days in a row before they finally dropped the charge.

I rented a vehicle from Hertz from Oct 2nd - Oct 15th. I was in Tennessee + North Carolina the entire time. When I received my American Express bill I noticed a charge of $25.64 from Hertz/plate pass. I checked with plate pass and was told I had a toll road violation in Texas on Oct 11th. I was never in Texas. They told me I needed to submit proof I was not in Texas on the 11th. I sent them credit card charges in Tennessee on Oct 9th + Oct 12th. Also I sent hotel receipts which were in my girlfriend's name from Oct 7th-15th in Tennessee. They say my receipts do not prove I was not in Texas on the 11th and they will not reverse the charges. I asked them for proof that I was in Texas on the 11th but have not heard from them. I filed a complaint with American Express. I will never rent from Hertz again. What a scam.

I am a Hertz President's Circle member and it breaks my heart to know that Hertz did this to me. Rented a car in Dallas, went through the toll few times without realizing that I am in for big scam/rip-off. Several days later, my credit card company bill shows huge bills on PlatePass which was 4 times more than my actual rental charge. Called Hertz and they say it is part of the contract/agreement which says $4.95 per day for administrative charge. I was not told/I was not aware of these unethical charge. This is totally unacceptable. This is fraud. Hertz/PlatePass is using unscrupulous ways to make money from innocent consumers. I am going to put a hold on this charges and will go to court if needed.

This is the second time within 6 months I have rented a Hertz car with PlatePass and the second time I have been ripped off. The first time was for over $300 of erroneous charges and this time for $129. I will never rent another car that uses PlatePass. It took me a month and several calls to get my money back the first time. This time I disputed it on my credit card. Instead of PlatePass looking into the charges versus the transponder record of where the car really was, they just told the bank they all were valid charges. The bank first credited me and then re-debited my account for the money. I then had to call PlatePass. They said on bank disputes they don't look into anything, only when the person calls. They said they would contact me by e-mail within 48 hrs.

I'm a Hertz President's Circle member for 17 years. I was just ripped off (again) by PlatePass a week ago down in San Juan, PR. It's about the 5th or 6th time this has happened (getting ripped off by PlatePass with no help from Hertz). $29.95 for 4 tolls amounting to about $4. How many customers will Hertz allow to be screwed by PlatePass before they end this romance? PlatePass is an unscrupulous, devious, criminal organization that needs to be dealt with by the U.S. Federal Court system. Hertz needs to be made to pay restitution to thousands of customers who have been screwed by PlatePass. Hertz customer service is worthless and will not help you with PlatePass.

Been scammed by PlatePass and hertz. Rented a car, transponder was either cloned or stolen. Got screwed and ended up paying almost $400.00 dollars in tolls. Neither platepass or hertz gives two **. Will never rent from hertz again!!!

So I rented a Hertz car in Denver and the only way to head north is to take a toll road for a few miles. I was on this about 5 miles, getting off at the first exit, but not before passing under the automatic toll booth which reads your license plate. THERE IS NO WAY TO PAY CASH AT THE TOLL BOOTH. So I figure Colorado will figure out who I am and bill me. British Columbia, Canada did this. The toll was for $3.55. But actually Colorado bills Hertz who passes it on to PlatePass who then sends me a bill for $28.30, the difference being the fee for their "service". (I pre-paid for the car through Priceline, so they didn't have my credit card number.) They say it's all described in the rental agreement. What a scam. I'll pay the $3.55 but I'll go to court over the fee. These guys are nothing but Roman tax collectors.

I recently noticed a charge on my AMEX bill from a company I did not recognize. Upon investigating, I found it was PlatePass and the charges were for two tolls across the Ben Franklin Bridge in Philly at $5.00 each and a $24.75 administrative charge. I never went over the bridge in the five days I was in PA. When I contacted them via e-mail the response was "we found nothing to invalidate the charges". They did send me the information regarding the dates and times of the tolls. I was lucky that I had receipts from restaurants for both nights that proved I could not have been on the bridge to incur the tolls. After I sent an attachment to them with copies of the receipts, they indicated that they would have the charges to AMEX removed -- we will see.

I was charged $25.20 by PlatePass onto my credit card. I sent them an email asking for a copy of the picture of my plate and the Florida invoicing of the plate at the toll. There was a major problem because I was never in the state of Florida on the date they assess that I went through a toll. The car was parked in my driveway in Tennessee! This has to be an obvious fraud upon customers. I have written them back and told them that I have proof (receipts, etc) that I was not in the state of Florida on the night of the charge - I left for Florida the following day. No response from them. Hmmm...

Got a Prius from Hertz and traveled to Florida and back. Then got charged additionally later for using a Transponder that I was not aware was in the car. I call the local office and they told me that sometimes it is in the glove compartment. This is because I did not see any on the windshield. I went online and saw that I was charged for eight (8) tolls. The thing is that I was not anywhere near these places. Like Holland tunnel etc. I was on my way to FL. Cannot understand how they have the wrong transponder to the wrong car.

Terrible experience with Hertz Rental. I will NEVER rent from them again and am advising anyone I know who is renting a car to stay away from Hertz Rental. I was charged for 5 tolls on the Illinois Tollway from the time of 10:41 a.m. until 12:02 a.m. and I paid cash for all my tolls and had 2 witnesses in the car with me to vouch for my paying all the tolls in cash. Then to top it off Hertz charges a fee of $19.80 for a Administration Fee to process these bogus tolls. NEVER AGAIN HERTZ. I am forced to give them 1 ✭ to process this complaint or I would have not given them a ✭ at all.

$1.50 toll, which should be automatic using the transponder on the Hertz car, and they charge $30 administrative fee. This is a scam. Credit card companies should stand up to Hertz and tell them to discontinue this scam charge.

What a total SCAM! I was never told about this and it just showed up on my credit card. Top it off, the administrative fees are higher than the actual charge. I'll never use Hertz or any company that uses PlatePass again. Someone should investigate them for fraud.

I had a very bad experience with PlatePass Hertz Tolls today. I rented a Hertz car in Orlando, Florida on February 26 and paid cash of $1.50 for my toll charges while passing through a toll road. After 8 days, accidentally while searching for another transaction on my credit card account, I noticed a charge of $16.35 from Plate Pass Tolls made on March 5, 2016. On my inquiry I was told that "you were charged unpaid toll of $1.50 plus Administrative fee of $14.85 calculated @4.95/day for 3 days". Luckily, I had returned the car after 3 days on Feb 29, 2016, otherwise administrative charges continues to add up. It is a clear case of unfair, unethical, fraudulent business, which ask for an action lawsuit in millions of dollars against both Hertz and their partner PlatePass Tolls. Can some good lawyer help us all harassed customers from Hertz and other rental car company who use platepass tolls services for fraudulent charges?

I just thought you should know why, after 33 years of loyalty, I will no longer be renting from Hertz. And, it only cost them $1.50 to lose me! I recently rented a car at Orlando Airport location on 02/08/16. I was not informed at the time of rental that PlatePass would be part of the contract. And, since I use my own SunPass Transponder when traveling, I would not have seen this as a potential issue.

Today I received a bill for $22.10. We were in San Francisco and on the 28th we drove across to see the Golden Gate bridge and now I received a bill for $22.10. I am upset why charge me administrative fee of $4.95 for 3 days. It is more than the toll. I think this very unfair to bill me for 3 days.

I checked my credit card after a trip to New Orleans. I noticed a bill for $59.46 from PlatePass. I had rented a car during my vacation but Louisiana has very few toll roads. I never went near any of them. I could not figure this one out. I called and they said my rental car had gone through toll booths in Maryland, Delaware and Pennsylvania. Strange since I picked the car up in New Orleans Airport and returned the car to New Orleans Airport and only put on 800 miles in a week. It is over 1,100 miles one way to Delaware even further to Pennsylvania. WHAT A SCAM. I guess they just charge someone's card hoping they don't check their charges.

DO NOT RENT FROM any COMPANY WHICH USES "PLATEPASS FOR TOLLS." I just signed up for consumeraffairs just to post this review. We rented online from EZ car Rental, yet when we got to rental desk, the sign said Advantage. First clue something not right. Rented for a week, and turned in the car without incident. Once we got home and reviewed our credit card statement, we noticed we were charged the amount we agreed to, about $200, but also found almost $400 additional fees from Advantage in "tolls." We never went through any tolls, just traveled north of Boston.

Make sure you keep your hotel, food eatery, store, restaurant, gas, and toll receipts even if you don't use PlatePass. They told me they picked up charges for tolls from transponder in NYC and I was in Savannah,GA. Now how is that possible if vehicle rented in Georgia is over 950 miles away. I asked them to give me video of rental car going through the toll booths. They never answered and refunded my monies after I gave them proof where I was. Good thing I saved my receipts from my trip. I know from experience, had this same problem in May 2012. Looks like I had the last laugh.

Reading other reviews (AFTER WE RENTED), it all made sense. How the government lets this scam continue is mind blowing. We rented in San Francisco Airport from Hertz. The rental agent never told us anything about a transponder, tolls, etc. After we went many times through tolls on the various bridges, we "paid cash" every time except one. The Golden Gate Bridge coming back into San Fran, we went through the "cash" lane, to find out there was no attendant so we had to go through. We read our agreement, and called the appropriate numbers, Hertz, PlatePass, the toll company, and was told to report it to the Hertz desk at the airport when we returned. We did. We waited at the counter forever while a Hertz Agent supposedly called PlatePass who told us that they were only going to charge us $4.95.

When you sign on the rental agreement, do pay attention to the details or else risk getting ripped off by advantage and Platepass... I was charged by platepass for all 5 days of the rental agreement even though the service was used on the last day..without my knowledge!!... Stay away from Advantage and platepass..

Hertz gets you on this one! Never again. We used Hertz in Texas. We were charged the 24.75 fee for their Toll Tag and used the 290 toll road once and the toll was a big 2.50 cents. What a ripoff! Will never use Hertz again for sure. The customer service at the desk never even explained this to us when we picked the car up at the Austin Airport. On top of it they were suppose to give us a full size car and they did not have any so we had to take a mid sized and they still charged us the same. They are scammers for sure.

I rented a car from Hertz, in North Carolina. I returned it to the same location in which I originally rented it. I stayed within North Carolina. I drove a total of 257 miles upon return. Two weeks after I got home, I got a charge on my credit card for PLATEPASS HERTZ TOLLS for $33.80. I called them. They told me it was for a toll in New Jersey and then said "Oh no, we meant New York." I told them I was not in either state and was told they would investigate this. It was clear by my mileage that this was impossible to be there.

I was charged for tolls that I never went thru and after a back and forth with my credit card company they tell me that PlatePass has some receipts showing I owe them these tolls. I live upstate NY and these are from NYC. Never again Hertz.

We received a charge on our credit card for 38.22 for toll charges to PlatePass. We were never told from Fire Fly that we would be charged a toll fee, had we know this, we would have went a different route. The toll charge is only 4.95, why was the total so high? Once you go down the toll road you're charged 4.95 for each day you have the rental, it doesn't matter if you go down the toll road or not. WHAT A SCAM. SHAME ON YOU! Be aware people!

I got a from Hertz and I was told that I can use my transponder and to put theirs in the glove compartment. A month later I received a bill in the mail for $470.00. Then I called Hertz, they directed me PlatePass. No response then it says dispute fax a copy of your ez-pass bill. I've been calling, no answers. It's been since April 2015, still no response. Hertz never again and PlatePass, take your bill up with Hertz.

My first Hertz PlatePass incident was in Florida a couple of years ago. It had one of those boxes on the windshield that specifically says if you want to use it, pull out the box, otherwise don't open it. Because we had our own SunPass -- which did get charged -- we did not use PlatePass. However, a month or two later, lo and behold a charge appears on our credit card and Hertz refused to remove it. At that point I stopped using Hertz, until this past spring when I had no other choice up in Boston. So I asked two different Hertz reps about using our own EasyPass and they said that there was nothing we had to do to deactivate the Hertz one -- just leave it in the glove compartment and use our own. Which we did -- and we got charged anyway a month later. We challenged it on the credit card and Hertz had no reply.

On 8/8/15 I rented a car through Hertz and returned in Destin, FL. I had to use the Mid-Bay Bridge 2 times managed by Plate Pass and the total for these tolls should have been $4. Upon returning the car in Destin, FL, I asked Hertz about the tolls and they said they charge the tolls plus an administrative fee. To avoid, they asked that I check on PlatePass.com every day until my charge showed up. I checked pretty much daily for 5 weeks and my toll charge was never posted and sure enough a couple of days ago, I was charged $32.76 on my credit card! This was 8 times the amount! I disputed the charge with my credit card company. On a side note, I rented a car with Budget Rent-A-Car later that week and used the bridge once. They only charged me $5.45. I'm not doing business with Hertz again.

On 8/2/15 I rented a car via Priceline.com (prepaid in full) for two days in Tampa, FL. I used a toll road four times and always paid cash; the total of all the tolls was $5.00. One week later something called 'platepasshertztolls' billed my credit card for $19.42! As far as I'M concerned, this is nothing short of fraud. I have disputed the charge with my CC company, and have filed a complaint with Priceline.com. No more Hertz for me...

I received a bill on my credit card for almost thirty dollars, a month after renting my vehicle for six days from Hertz in Clearwater, Florida for something called PlatePass. I was never told about this and I told the person from Hertz that I paid the two tolls I went through in cash. She said the toll sent them a photo of my plate. I am very upset about this. I think it's another way for Hertz to make more money off of their unsuspecting customers.

They are a bunch of crooks! $24.75 for the convenience of using their service is ridiculous. If you use it once, you pay for every day of the rental, NO matter if you used the service or not. After I accidentally used it once on day 7 of a 8 day rental I was on the hook for the maximum convenience fee of $24.75. PlatePass is worse than Ticketmaster, which is hard to accomplish.

I rented a car in May in New Haven and traveled to PA. I knew the issues with PlatePass. So I asked Hertz to disable PlatePass in the car. But I got a bogus charge from PlatePass saying that I crossed GWB twice in specific times. I actually used Tappan Zee bridge twice in different times. After I showed my Google GPS locations, PlatePass agreed to refund the charge. PlatePass is completely bogus. I will not use Hertz because Hertz cannot guarantee the removal or disable of PlatePass from their cars.

I was charged $31 by PlatePass when I rented a car from Hertz. Since I had never heard of this company I disputed the charge with AMEX. They told me after investigating the matter that the charge was in relation to my Hertz rental car. AMEX sent me the statement which showed that PlatePass (alias Hertz) had charged me $24.75 for administrative fees and $6.50 for using a toll road. As far as I know I avoided all toll roads. I was never told by Hertz that I would be charged more than $4/day to have a device installed on my vehicle that I did not want to use anyway. A total rip-off and scam. I am very disappointed in Hertz. I have been a gold Hertz member and loyal customer for years and liked Hertz because there were never any unexpected charges or other problems. Not anymore. I received a dumb message from Hertz customer service to call PlatePass. The whole thing should be illegal. Shame on Hertz!

On certain roads in Florida PlatePass is mandatory. I was charged $31.45. I have done the same route with other rental companies and was charged $6.50. Seems Hertz charges its captive customers $24.95 and tells you it's a convenience. DON'T RENT FROM HERTZ, they should be ashamed of themselves.

I rented a car in May and another one in June 2015. During both trips I avoided almost all tolls in Texas. I know I saw one that was $1.80 and one was $1.10. Both of the $2 tolls in Oklahoma I paid with cash since the PlatePass does not list Oklahoma as compatible. When I got my credit card bill, there was a $15 charge, then another $22 charge. The following month they tried to add another $19 charge. That's when I decided they were completely fraudulent and I disputed all 3 charges with a mouse click. I received an email 30 minutes later that all disputes were resolved in my favor. I think they are banking on people not checking their statements. Big Scam!

I rented a car with Hertz recently and was not informed that PlatePass would be charging me a $4.95 daily fee + tolls. Tolls were $8.15... FEE $24.75 (max). Am a Hertz Gold customer... what kind of customer service is that? Will never use PlatePass again - why is the consumer penalized for convenience? Very disappointed in Hertz for their lack of communication and for selecting a service to "help" their customer which is a rip off.

See my 7/22/15 review.

My family and I went on a short camping trip in June. We rented from Hertz and paid a couple tolls in cash. A month later we received a bill from something called PlatePass, which we've never heard of. They said we had gone over a bridge (once) that had a toll charge, so we were being billed for the fee of $5.50 PLUS administrative fees of $4.95 a day for 6 days, which amounted to an extra $24.75. So, they want us to pay THEM $30.25 for crossing one bridge???!!! This is so wrong and we are extremely upset. We plan NOT to rent from Hertz in the future and if someone is filing a class action suit, I'd be interested in signing on. This should not be legal!!!

Rented a car with Hertz and just received my credit card bill with $53.35 in tolls. Called and of course no live person, directed me to website. I had my own EZPass in the car. Very upset with the way this company does business. I am due a credit, not sure how to get a live person to dispute.

Numerous state, including Colorado, are now participating in a legal scam, called PlatePass. Auto rental companies are complicit in the scam, collecting exorbitant fees as a part of rental agreements. While in Colorado recently, we paid a total of $114.45 for PlatePass of a period of 17 days when we only went through toll booths in the vicinity of the Denver Airport after leaving the airport and upon returning 17 days later. The rest of the time we were nowhere near a toll booth. I note that my rental charges include a 11.25% state tax of $100.28 and a county rental tax of 2%, or $17.83.

I visited my daughter in Dallas Texas for 3 days last month. I rented a car from Advantage Rental Car. When I reviewed my credit card statement this month, I noticed that I was charged a plate pass fee of $22.08 for toll fees. First of all I did not go thru any toll gates while there, if I did I would have stopped to pay the toll fee because I had no clue about the plate pass on this rental vehicle. I have sent an email to the plate pass folks to let them know that I was not happy with the surprise charge on my credit card and to dispute this. I have not received a response as of yet regarding this. To me, this appears to be a new money scam!

I received an invoice from PlatePass for toll charges on a Hertz rental car back in February. The invoice is for $59.00. The charges are broken down to $39.50 for tolls and $19.80 for administrative charges. The invoice states that the "administrative fee" was calculated at $4.95 per day for 4 days as per the "agreement". I used the PA Turnpike for a trip from Philadelphia to Allentown and paid the toll of approximately $5.00 in cash. A $39.50 toll charge is impossible for this trip. Also, I've never heard of PlatePass and certainly did not agree to pay them anything. I called PlatePass to dispute the charges, but was directed to their website and not able to speak to a live person. My Hertz rental agreement number: **. PlatePass invoice number: **.

Hertz charged me $27.75 for a $3.00 toll.

I rented a car from Hertz on April 11th and returned April 18. We went out of the city through the Lincoln Tunnel and returned through the Lincoln Tunnel. On May 12th I saw a charge for over $59. I was informed that plate pass had charged us $28 for the GW Bridge plus multiple $3.50 charges plus the administrative fee. I explained that we had paid cash for all tolls including the Lincoln Tunnel. After multiple complaints they did refund $24.95 for administrative charges, but insisted on receipts to even consider more refunds. We were on a pleasure trip and did not ask for receipts. Hertz was most unhelpful and so that's the last time I rent from them.

Used platepass two time - which they bill $4.95 per day for as an administrative fee. Total bill for a 10.00 toll - 38.75... Refuse plate pass unless you don't care to be ripped off.

Pick up a rental car at Hassell Bros shop, while my car was being repaired. After returning the rental car back to Hassell Bros I was billed $536.75 from PlatePass and $599.00 from Hertz. I contacted PlatePass to dispute bill. Said they could not help me.

I am a Gold Card renter with Hertz and have rented from them many times... never again! A month after the rental I received a charge on my credit card for tolls. I was never informed by Hertz that there was a Platepass option, nor were we informed of the additional charges associated with Platepass. I tried to contact Platepass, with no success. I contacted Hertz, the representative said it was clearly listed on page 2 of the contract, and then the representative said I had to contact Platepass. When I explained I had already tried that to no avail. She said "Oh well, I guess you could dispute the charge but there's nothing we can do."

I had $2.75 cents in tolls from a Hertz rental in TX when there are no toll booths (so no option not to use the PlatePass service). My bill was $27.50. 900% over the actual cost of the two tolls. This should not be legal. I saw PlatePass settled a class action suit in FL. I think someone needs to make Hertz and PlatePass feel some pain in TX.

I read some of the reviews in regard to PlatePass. We had an identical experience in October of 2014 with Advantage Rent a Car in Dallas, Texas. The cashless toll roads in Dallas, not always clearly marked, practically trick you into entering them, thus initiating the all-encompassing, ubiquitous PlatePass service. When we received our credit card bill less than a month later, we noticed a $40 charge, which puzzled us at first. Then, upon further investigation, found out that it was toll related. The few times we accidentally went through cashless toll areas probably didn't exceed $10, if that. We were outraged by this and challenged it with the credit card company, but to no avail. Mind you, I have nothing against a reasonable service charge, but this was completely excessive and possibly illegal.

Even though I have MY OWN EZ Pass and paid $1.25 for a toll in the NY/NJ/CT tri-state area, I received a bill from PlatePass for $21.30. They charged me $1.50 for the toll plus a $19.80 "administrative" fee. ($4.95/day for 4 days even though I went through only one toll.) I have faxed my bill from EZ Pass to PlatePass to show them I already paid my toll and I have called 2x to follow-up. This is outrageous. They must hope people will just give up. No matter how time consuming this is I will continue to fight it because it's so WRONG. I'm not a hater but this is pushing me to my limit....

Rented a Hertz vehicle March 13-16 at Denver. Later found, besides very large road toll charges added to my credit card bill, compulsory "administrative" fees (from Hertz) for disputed red light violation. Still more continuing fees from PlatePass, two months later, for which I am unable to get any reaction or explanation. Clearly local collusion to scam visitors. Shame on all parties.

Hertz billed my Amex for toll fees when I used my Florida Sunpass. I put in a dispute with Amex and the fee has returned. I will attempt to resolve this directly with Hertz PlatePass. Either way $27+ for $4.16 in tolls is straight BS! Never again will I rent from Hertz!!!

I landed on Denver airport with my 11 year old son at midnight - which was 2am our time, given we were flying in from the East Coast. First, the Hertz did not had the rental I paid for. Then they tried to force upon me a 30% more expensive car, and muttered about them being the 'professional environment' when I complained, being tired and just wanting to take my contact lenses out of my eyes upon reaching my friend in Castle Rock. Then the rude clerk lied to me in my face that I will be refunded the refueling fee if I come back with the full tank (which in the end I was not, as it is Hertz's policy, so the dude brazenly lied to me).

I rent cars monthly through Hertz. I declined Plate pass service (their automatic toll authority electronic billing.) Here's what happens: If you decline the service and blow through the tolls anyway, it turns on and bills you automatically, yet they also bill you for the traffic infraction for non-paid tolls which is a heavy fine. If you decline plate pass service and pay your own tolls, they STILL BILL YOU ANYWAY. I declined the service at Hertz counter AND on my President's Club Gold account. Yet, I was still billed multiple times.

I have a charge on my account for something called plate pass Hertz in the amount of $72.36. I called on April 7 waiting for over 10 minutes got a rep on the phone. Told her I was calling about this charge, she said one moment and hung up. I called back got another rep and gave him the information, I was transferred to another department without being told... I received another message again to hold. I never got to talk to anyone and gave up! The car was rented about 2 months ago. Will never recommend them to anyone.

Horrible experience. Rented a car for 10 days from Hertz and paid at every toll booth I encountered with cash. Plate pass then withdraw $240 from my account for toll charges 1 week after I returned my car to Hertz. This company is a joke! A complete scam. When I called they said that they have no recognition of me paying at each toll booth! They said that the highest amount charge for one toll booth was $14.95! It's lies again as the most I paid was $4.95! Absolute AVOID!! This company needs to be STOPPED NOW! It seems it's only with Hertz! My attorney is now acting on behalf to recoup my massive charge of $250 from my account! It's shocking and I can't believe PlatePass have gotten away with this for so long!

We rented a van for 1 week in Oct. We incurred no toll roads. Several months later we were charged for tolls we did not drive, for a vehicle we also we're not driving. So far I have not been able to talk to anyone at plate pass. I have little hope they will reply to email either.

I rented a car from Firefly in early March and just got hit with a charge from PlatePass. There was no disclosure at the counter that they would charge almost $5.00 per day for the "privilege" of using this device, on top of the cost of the tolls. This is a deceptive practice by Firefly. They should tell you this while you are signing the agreement at the counter as opposed to burying it (supposedly) in their contract.

TOTALLY SHOCKED! I have been a loyal member of Hertz Gold Program for years, and I was told in Florida I didn't need to worry about going through toll booth. That Plate Pass would cover and bill me for going through the express lane. After 2 back to back rentals, and only going through 4 total tolls, I was charged for my tolls and outrageous fees for using the system. My Fees were right at $50 for $6 of tolls. THIS is worse than banking fees and totally felt that I was misled by Hertz. I WILL NOT use Plate Pass again and will probably move my car rental of 15-20 a year to Avis or National.

I received today an invoice from PlatePass for $107.50 supposedly representing toll charges for crossing the Bronx Whitestone Bridge and the Throgs Neck bridge in NY during the period 1/21/15 through 1/28/15. The charges are bogus at least as they apply to me. The scary part of this is that I did have a Hertz rental during that period and the invoice has the correct number for my rental agreement but at no time did I come within 30 miles of either of those bridges. We picked the car up at Westchester County Airport and drove north from there to our daughter's home in Dutchess County. While we were there we never drove out of the local area.

I signed for my daughter to rent a car from Hertz. I now have a bill from PlatePass, LLC for $236.30, for 10-4-2014 through 1-8-2015. Why has PP waited this long to bill? If a bill had been received every month (like most normal companies), my financial life would have been much easier. So now, I am burdened by a large bill, expected to be paid all at one time. I will pay the amount requested, but, I will take three months to do that, in order to make my financial life "do-able".

In Feb 2015, I rented a car at the Denver International Airport from Hertz. As I knew I might need to use the E-470 just outside the airport and it is a toll road, I asked the person at the Hertz exit gate what I would be charged. I was told $4.95/day plus tolls. I felt that was fair as I rented the car for 6 days and only needed to use the toll road one of the 6 days. I received a bill for $29.70. When I was finally able to discuss this with someone from PlatePass I was told if you use the toll road at all you get charged $4.95 for EVERY day of the rental. I assumed that I would only be charged the $4.95 daily fee for only the days I actually used the toll road. Had I known that $6.50 of tolls would result in a $29.70 charge I would never have taken the toll road.

Same experience here - car rented through Hertz, was charged $31.75 for a $7 toll. Good thing is that our company has a contract with another rental company than Hertz, so next time I am using this other company, and I will tell all my colleagues to never ever use Hertz.

Same experience as everyone else. I rented a car from Hertz in December 2014 for 3 weeks, had no idea of any service called PlatePass. Now after two months I got a charge of $63.45 on my card. I immediately contacted the bank, and they closed my card. After closing the card, PlatePass attempted two different transactions on the same card ($3.20 and $4.50) which have been fortunately declined. I am new to United States and I don't fully understand the process here, I will be obliged if anyone can help me understand the system here better. Thanks!

First about the gas; the first person we encountered when renting the car explained to us that is we purchase the gas option we are only to pay for what gas we actually use at $2.37 a gallon. We came back with only a quarter tanked used which is 2.3 gallons in a Chevy Spark which would only be $5.45 we should have been charged. When we returned the car the people at the desk were confused but refunded part of the gas money to me. $4 short of what we should have been charged back. Then I spoke to someone on the phone and she said we were lucky we got anything back that we should have been charged for the whole tank no matter what. Very Rude.

Plate Pass Rip-off enabled by Hertz. Beware of Plate Pass when renting a car in an area where there are tolls. I just learned the hard way that Hertz uses this service for managing tolls. When you pass through the electronic toll gate, a picture of the license plate is snapped and Hertz then forwards it to Plate Pass. They are like a collection agency.

Jan 15th I have traveled a 2 USD toll one time. - I get charged 4 days of admin fee of 19.80 USD. This equals fictional admin fees, and needs to be disputed. Jan 22nd I have traveled a 2 USD toll three times. - I get charged 4 days of admin fee of 19.80 USD. - This equals fictional admin fees, and needs to be disputed. Let's bring this to an end already!! - Companies like this need to go out of business today!!

With no notification and no agreement I was charged an "administrative fee" of more than $25.00 by PlatePass with Hertz' collusion on a 30-day rental in South Florida where I used a $1.00 or $2.00 toll exactly one time over the month. Hertz refers you to PlatePass. PlatePass refers you to their website. PlatePass says it was disclosed to you in your rental agreement (thousands of words no one has the time to read at the rental counter) and will not issue any refund.

I rent all my vehicles from Hertz, but may consider stopping. I rented a vehicle a few times in the past 6 months. I am getting a charge on my card for tolls. BUT I HAVE SUNPASS. And I had my SunPass transponder with me. Why am I getting charged not only 25 times the toll rate but why am I getting charged at all?

Today is 2/25/2015. I was assigned a rental from Hertz from an auto accident insurance claim. We picked up my rental on 12/31/14 @ 3 in the afternoon. Turned the rental back in on 1/22/15. I needed this because I was hit by another car and had doctors appointments and physical therapy 3 times a week (in Nevada)! But this charge for 52.35 appeared in my bank in February. I returned the car in January (Hertz said "make sure you got all your belongings out of the vehicle because you are the last person who will ever rent this again.")! I said what? They informed me it was being transferred to be sold at auction. Well apparently, this same SUV was tolled for "PlatePass" in Colorado, on January 15th and again the 22nd! It was in Nevada at my doctors office and then home in my driveway.

I rented a car from Advantage at Boston Logan in October of 2014, which included a Plate Pass acknowledgement but no E-Z Pass. Here it is February and I just received a $27.25 bill from Plate Pass for missing an electronic toll. The billing letter says, "The vehicle or vehicles rented by you per the above referenced agreement were detected at the toll roads, plazas, and lanes listed below.” None shows. After several calls I was told I'm being charged $27.25 for using the Tobin Bridge which I found out has an electronic system of payment. There are no functioning toll booths.

I rented a car from Hertz, and saw a charge on my credit card from PlatePass for $23.25 a month after I returned my car. I was never made aware that my car was "PlatePass Enabled", nor was I informed that my credit card would be charged. I am currently trying to contact Hertz and PlatePass, however I doubt I will have these charges refunded. It is completely unacceptable to not be made aware of this feature on my rental car and to not get authorization prior to charging my credit card.

I rented from Hertz and tried to get the PlatePass receipt for my expense report. I did not have the rental agreement number. I entered my credit card information (first 6 digits and last 4) and date as required by the web form and they returned me the receipt for another person.

Like everyone else posting here, I am appalled at receiving an invoice for $31.75 which includes a daily service charge that I had no idea would be charged. When I asked about the toll fee payment, I was told that if I was charged a toll I would be charged a service fee of $4.95. It was certainly not clear that they would charge the daily service fee if it wasn't used. I will not use Hertz again as long as they use this service.

3 week Hertz rental in Dec '14 yielded approx $200 in tolls/fees. Plate Pass was NEVER mentioned at my initial pickup OR after I returned the first car due to a mechanical problem and got a new one. I had been carrying my own EZ Pass transponder for the toll roads and bridges and never saw a box or anything inside the car to indicate there was a Hertz provided PlatePass.

I received a large charge from PlatePass on a vehicle I had rented. The charge was exorbitant because it contained a charge for a red light violation plus a large (any other kind?) charge on top by PlatePass. I was infuriated because this so called service hired by the rental companies did not informed me of the event. In addition, I remember the circumstances and I was stuck in an intersection due to traffic. As such, I was not afforded the right to dispute the circumstances with the municipality. Once they have your money - which they usually do because you rent with a credit card - there is no getting it back. I think this is just a back door money making scam for the involved companies at the expense of the consumer.

I just called and got the run around about a charge that I don't know exists. I told them I work for State Farm and he said he would take $9 off the $26.75 charge. Called credit card company and disputed the charge. They cancelled my card and withdrew the charge.

Visited Miami in Oct. 2014 and apparently traveled a section of SR 836 (Dolphin Expressway) in a Hertz rental car. On Feb. 2, 2015 got a bill from PlatePass for 26.75 for a 2.00 toll. I don't remember passing any toll booths although I am pretty sure I was on that part of SR 836. Complained to PlatePass on the 24.75 administrative costs and probably wasted my time. My complaint was based on non-disclosure at the counter that this charge was going to be imminent upon my departure from the Miami airport. Sure it's probably buried in the rental agreement, I think the phone person told me page 3. I did the rental via a video station and it seemed to me that they were more interested in pushing upgrades than disclosing what I was already agreeing to.

I rented a car in December 2014 for 5 days from Hertz. There were two tolls $0.75 each and a month later I get a cc charge for $26.25. I called Hertz to ask about charges and was referred to Plate Pass; on the last paragraph of the Hertz folder, reference is made regarding tolls and Plate Pass but no fees are listed. I am fuming because I feel like I have been robbed. I agree "CLASS ACTION SUIT."

I rented a vehicle from HERTZ for three days and was not informed of any separate agreements I was signing with third parties. During the 2nd day of the rental, I was forced to use a PLATEPASS $5.00 toll in NY. I called HERTZ asking how I should pass and they told me I'd be invoiced, but never was. Today I found a $19.85 charge on my credit card to PLATEPASS.

My husband had to travel to the east coast for work. He had a rental car and had to cross the George Washington Bridge going into NYC 3 times. Paying cash, the tolls would've been $15.00 each time. That's $45.00 in cash, not the lower EZPass rate of $11.00/trip. Fast forward a few weeks later, I have a charge in my bank account for $111.45 from "Rental Car, T. Scottsdale, AZ." We never received a receipt, no breakdown of charges, or any indication that it would be that amount. He had the car for 5 days, so it's over $13 dollars a day not including the cash rate of the toll I subtracted from the total. And we can't even apply for reimbursement from his work because all we have is a charge, and no receipt. There should be total disclosure prior to renting a car what the charges would be, because in this case, cash would've been much cheaper and more convenient.

Accidentally took wrong exit due to GPS, ended up having to go through to toll charges automated so could not annually pay charges. The tolls totaled less than 3 dollars. I immediately contacted the rental car company and plate pass to try and fix the situation, but no way, you are automatically charged 4.95 a day per days rented up to 24.95 and there's no way to get out of it. It is literally highway robbery.

I rented a car in Dallas Texas from Hertz. 3 weeks later I received a bill from PlatePass for $25.00 dollars. I called Platepass, I asked them to provide me with a written agreement. They replied to me they did not have to. I said to them that was the only way I was gonna pay them. I called Hertz rental to provide me with a copy of the agreement. I explained the situation. They said they did not have any business with them. I reviewed the receipts that I had and I did not find anything signed agreement with this company.

I rented from Hertz. I was given no information about the platepass program or the administrative charge associated with it. I crossed one toll for which the toll charge was $5 and I was charged administrative fees of $24.95. That's a 500% markup. I was charged 4.99 per day for the entire five day rental period even though I used platepass only once. Now fastrak fine would have been the same so what is the point of the platepass service.

I rented a car from Hertz in November of 2014 while traveling to Florida. Upon renting the car, I was never informed of Platepass. After coming home, about a month later, my CC was charged. Called to get a refund. We'll see what happens.

Like many here, I too rented from Hertz and was told NOTHING about the presence of platepass or potential charges. The first day as I was waiting in the cash lane to pay tolls, I realized that a platepass installed in my car. I immediately went to the location I rented the car from the next day and asked them to close the platepass. They closed the box and assured me that there will be no daily usage charges. But a week after my rental ended, I not only saw daily charges for five days but saw toll charges on bridges that I either was not on or paid with cash. I have called Platepass and asked them to refund these charges and will see what happens. If not, I'll be glad to join any class action lawsuit that forms - it seems like there are too many pissed off people here.

A recent 8 day car rental resulted in an unfounded charge from Plate Pass several weeks later. Their claim is that in Norfolk, Va. I went through a tunnel with no toll booth or posted charge. Plate Pass referred to it as an "open road toll". The charge was 75 cents but Plate Pass claims that even though we never used their service and had no intentions of using it, they could charge us for the entire 8 days of use because of this 75 cents. This is nothing short of a scam and they were quite rude when I called to discuss this. Shame on rental car companies for giving credit card numbers to a third party and participating in this scam!

$4.85 per day in fees if you use the service or not. No recourse.

Took our car to Rockwall Ford (RF) for repairs. RF covered rental & said Tolls associated w/ rental were covered by Hertz Rental Agreement. Our bill from Plate Pass is $17.40 - $2.55 tolls & $14.85 Admin Fee! Nearly 600% mark-up for Fees!! ROBBERY!!

I rented a car from HERTZ while my auto was in the body shop (I was directed by Geico). Four months later I received a bill from PlatePass for $38.00 dollars. I called PlatePass 1-800 number and was amazed at how poorly the phone prompts were, put that aside, I finally got a live person on the line. I informed them the rental did not have a PlatePass in the windshield and the tolls were from another state where I have never visited! The PlatePass that was missing was verified by the Hertz RAC location (Freeport, N.Y.). I thought it was over (silly me). 2 months later I got another statement from PlatePass, now the bill goes up to $131.00, with charges from another state! Called customer service again and got nowhere. It seems when you contact PlatePass you are dealing with an outside vendor and not the actual company. They get paid by the amount of money they collect, therefore they are not really interested in helping you. I had a friend of the family write a lawyer letter to PlatePass corporate to see how this pans out. We should all get together and file a class action against Hertz and PlatePass for unfair trade practices. TO BE CONTINUED!

The $4.95 daily charge exists because it can. Rental car customers are an easy target and a cash cow for Plate Pass. Contact your car rental company to complain, if nothing else they are accessories to this. Truthfully, I do not know the business relationships and agreement here. Accessories to this bit of thievery may be best case description. I do not know.

I received a bill from PlatePass. I was totally surprised! I wasn't on those roads listed. In order to get through those tolls, I would've needed to pay for several other toll booths. I wasn't even on the tollway!!! I was at my sister's house! I had no way to prove where I was. The rep from PlatePass kept saying, "But we have photos of your rental car!!" Unless I had PROOF that I was somewhere else, like a receipt, I could make a claim. Out of luck! So I'm stuck with a $28.25 bill. What rip off!!!

I just discovered a $25.75 charge on my credit card for a Firefly (Hertz) car rental in Orlando back in October. I paid cash at all toll booths. I finally did get to a live human on the dispute line, and she told me the charge came from a random camera NOT located at a toll booth. I was speechless.

Imagine my surprise/anger when I discovered that using the PLATEPASS feature from Hertz, that $2.30 in tolls would incur a $23.75 administrative fee. There is no way to describe this other than legal highway robbery. What am I paying for other than the vacations in the Bahamas for their senior executives? Do they honestly sleep at night? How do they fool themselves into thinking that are providing a valuable service at a fair price? This will be the LAST time I use any rental car company automated toll payment system. PLATEPASS will ultimately have to explain to the other companies feeding at this trough why they weren't to blame when more and more folks just use cash for this.

My parents received this and wanted me to pay not realizing this is a scam. My parents haven't had a rental car to drive to Arizona. They received an invoice; plate pass invoice number ** & invoice date 10/17/14, rental agreement number **, amt. due $25.93. I want to see the rental agreement because there is not one. Taking advantage of people like this is unbelievable.

Rented a car from Hertz in August 2014 and received a PlatePass charge one month later. Used the car only in Pennsylvania and paid tolls (2) with cash. No responder in car. Received large PlatePass charge on American Express a month later for tolls in New Jersey, New York, Queens, and Atlantic City. By the pattern of the charges, it is obvious that someone is commuting during the week and went to Atlantic City on the weekend with the responder that was assigned to the car, but was not in the rental car. I also did not sign to have a transponder in the car (left blank on their form). Either a Hertz employee is using the transponder or they have sold use of the transponder for the time of the rental. Another Hertz scam.

Never told by Hertz that PlatePass was active in the car I rented. My own transponder picked up the one toll I went through. Nothing said when I turned the car in. Months later see a charge on my credit card for more than $20, for my single toll that was probably all of 80 cents. PlatePass told me to send the information from my Illinois Tollway account and they would drop the charge, which I did. Never heard again. Hertz never answered my complaint. Customer service at Chase Credit Card Service said they have had a rash of similar complaints. Going to the Illinois Attorney General next.

I was on 4 day trip to the bay area and on the last day ended up at a bridge toll booth that didn't take cash. My toll was 4 dollars but was charged 19.8 dollars in administrative fees for FOUR days of Platepass use! Even though the first 3 days I had no tolls! I was told by Hertz that they couldn't do anything about this.

Driving a usual route in a Dollar Rent-a-Car, I happened upon a new type of toll on the Cape Coral Bridge in Florida, one in which the car is scanned by a camera and the $2.00 toll sent by mail to the owner on record. Not having another option to get to the island, or pay with cash, I had no option but to drive through. Two weeks later I got a bill for $2 plus a $15 administrative fee charged by Dollar. I called Dollar and they told me I should have purchased Plate Pass and they would not reverse the charge. After researching Plate Pass, I found that my 5 day rental would have cost me $24.75 (4.95 per day). This is a cash grab and consumers are being swindled!

My car was taken by Dent Direct for hail damage. The company left a Hertz rental car for me to use from 8/3 to 8/22. After Dent Direct returned my car and took the rental car back I thought everything is completed. Then last week I got this letter form PlatePass LLC asking me to pay $25.24, saying that I have a Toll charge of $0.45 occurred on 8/4 and $24.75 for service charge (18 days @$4.95/day, Max $24.75). I was shocked because no one had ever told me anything about this PlatePass service. Should I know this beforehand I would surely refuse to use it! I don't like this kind of money making business!

I rented a Hertz car in Philadelphia From Aug 5-14. During that period I drove the car 340 miles, wholly within the state of PA. Within a month of returning home I received a credit card statement charging me $191.50 for tolls, none of which I incurred. In fact, none of the tolls were incurred within the state of PA. And in total, from the PlatePass itinerary they would have had to have been incurred by a car driven well over 1,000 miles, over 300 on the first day.

There was no way to opt out of this service. This will make me reconsider my 25 year relationship with Hertz.

Same experience as everybody. Forced to pay for 4 days for plate pass admin fee for one 75 cent toll in Dallas. I just emailed the TX Attorney General. Company already lost a class action last year and they are still at it with this scam. Write the State AG where they overcharged you.

Whilst on holiday in the USA with my wife in May 2014 I rented a car from Hertz at Washington Dulles. All charges were paid by credit card. On my return to the UK I noticed this item on my credit card bill: PlatePass Hertz Tolls, $56.75. I had paid all tolls at the time with my credit card, so cannot understand why I seem to have been charged again - unless there are unmarked toll roads in use, which seems very sneaky.

I rented a car from Hertz in Virginia Beach last August 28. In about three weeks I received a bill from PlatePass for over $60. I went to their website and downloaded the invoice. The invoice does not contain any information as to the license plate of the vehicle that they believe used the toll, nor the color nor make of car. The invoice is for places in Maryland where I have not been in more than 10 years. I called PlatePass, and there are at least 20 options that you have to go through before they put you on hold for close to an hour so that you can speak to someone.

I rented a car through Priceline, from Hertz for a recent trip in Houston, TX. About six weeks afterward I got a charge for 28.25 on my Visa for PlatePass Hertz Tolls. Had no idea what this was so I called and was told it was in the fine print on my Hertz receipt that I would be charged for tolls. I don't even remember going through any toll booths during my stay in Houston and I sure as heck was not told about this when I picked up the car from Hertz!! I WILL NEVER RENT FROM HERTZ AGAIN!!!! PLATEPASS IS A RIPOFF BEWARE!!!!

Rented from Hertz, then a month later saw $20.75 charge for a toll? Called Hertz to learn PlatePass is a separate co. Went thru one $1 toll and was charged $3.95/day I rented car. How is this a legitimate co, why Hertz would tarnish their image?

I had an accident on July 7 2014. Someone hit my car. I rented a car from Hertz per my insurance (State Farm) recommendations on 7/29/14 and returned it 8/9/14, used it 14 days to go to work and back. I did not go out of Maryland state or did not cross toll booths. I got hit with $93.15 toll charges of Delaware; Pa Turnpike; etc. Verrazano Br. on 8/05/2014; on my credit card. I am still trying to solve this problem. No proper response from Plate Pass!!! I don't know where else to go for this. Any suggestions? Thank you.

I rented a car in August for 10 days from Hertz rental. In September, upon receiving a credit card bill, I found a charge for $27.75 from a company called Plate Pass. Apparently customers at Hertz can ask for this, to use this to go through high speed electronic toll lanes. When I rented my vehicle, I was never asked if I wanted to have or use Plate Pass. It was never explained to me, nor even mentioned. While I had the vehicle, I apparently went through an EZ pass lane although I believe I went through cash payment lanes and paid the toll in cash. There is no way to verify this though. Nevertheless, I was charged for three $1.00 tolls, and a $24.75 administration fee (10 days at $4.95/day). There was a successful class action suit in New Jersey based on the fact that Plate Pass did not adequately disclose charges to customers and even engaged in a civil conspiracy. Please advise, re: what my options are.

Where to begin?? I spent an hour and a half on the phone with Hertz yesterday, mostly on hold, getting shuffled from one department to another, despite the fact that I called the exact phone number listed on the letter I received from them. One Hertz operator kept me on the line for 10-15 minutes simply trying to pull up my account when I gave her all the correct info: Full name, account number, dates and confirmation # of the rental agreement in question, etc. I believe this was a stalling technique designed to frustrate the consumer as is the inordinate length of wait time on hold.

This Hertz rental is kind of an endless nightmare to me. I missed 3 toll Plazas in IL on purpose because I was driving in the mid-night and there was no payment method available at the toll Plazas. But I paid on-line the next day. To make sure I did not miss any Plazas I paid two more neighbor Plazas although I am sure I did not miss those two. But after I returned the car to Hertz I got a $31.55 charge from Platepass.com on my credit card without any information. After a call to Hertz they told me the $31.55 includes the 3 missed Plazas and an admin fee of $24. Why Platepass.com charges me? I have no relationship with this Platepass.com. Who gives my credit card info to Platepass.com?

I was never said about this PlatePass regarding toll. Hertz only said me that they will charge $5.00 maximum for toll, but when I found that they charged me $25.67, I called them and they said the fee for the company is like $24.00. This is too bad. I just used only one toll because of a construction going on and they closed the exit and I used the next exit with toll. How can they charge almost 25 times normal toll fee? I even did not get any mail or e-mail regarding this. This is so irritating.

Same story as everyone else. Rented from Hertz in Florida for a week. Purposely drove 2 hours out of my way to avoid tolls. Upon returning the car to the airport, I paid a $1.00 toll. 3 weeks later I’m hit with a $25.75 fee on my debit card. Called Hertz who directed me to PlatePass. Sat on hold for a half hour. When I finally spoke to someone, she hung up on me. Called my bank, nothing they can do unless I have the $1.00 receipt from the toll showing I paid cash. So angry. There needs to be another class action suit. AND FAST!

I emailed my dispute to a generic address for PlatePass but not before doing a bit of research. As a result, I made sure to copy the email to top executives at Hertz and also asked that the content of my email be forwarded to the two top executives at American Traffic Solutions, Inc., the parent company of PlatePass.

I did not have any agreement nor was "platepass" even MENTIONED by Hertz!! I apparently went over 3 tolls at $1.30 each and was charged $28.65! What a scam!!! I was never told anything about tolls or plate pass, this is robbery and I want my money back!!!

Insurance company approved auto body shop took us to Hertz while they estimated the car to be totaled. Two weeks after returning the car we were billed an additional $29.00 to the credit card on file and show an open balance of $2.60 still remaining. A toll was never used during our rental period. On the first day they show toll charges in South Florida and we reside in Central FL. On that day the car was parked in a downtown garage all day while my daughter was at work. The second toll charges were on the Florida Turnpike and the car was parked in the driveway of our home the entire day. There was also a $24.95 administrative fee. Upon looking up the account on PlatePass and comparing it to our rental agreement the rental agreement numbers did not match. It appears they billed someone else's charges to our account.

Received unexpected charges on my credit card for PlatePass. What a theft. If you return car before some time it will not count as extra day, but 1 hour past and there is extra charges. That way they can ding you. There must be a way around this because do the math, I had 5 tolls in 2 days, got charged for 3 days and total was $25.75. I will find other method than using PlatePass. Thieves!

I rented a car in Rochester, NY to go to Delaware and help my son move after graduation. A trip I have made a dozen times while he was at UD. Expecting that only those tolls NOT PAID would be charged to my account, I used my E-ZPASS for the trip. My E-ZPASS statement shows all the normal charges I see every trip, but PLATEPASS seems to have found a toll that I have never needed to pay before, that is not on my E-ZPASS. They can't even say exactly where it is, but they are using it to justify their $30 in daily fees and tolls charged to my account. So my trip that usually has ~$15 in tolls, cost me over $45 and there is no process to be reimbursed. I have sent them faxes and emails to PLATEPASS and get no response. Will I get any money back? Next step: NYS Attorney General.

I just found a platepass charge for the very first day of my hertz rental picked up in Denver. I still can't find the location of the toll gate. Administration fees of $4.95 per day is outrageous and simply blind robbery. I'm still investigating but this is a BIG negative for hertz. I saw a comment about the tolls and fees in Orlando. I live here and hate it. Orlando toll takers are daylight bandits that self-govern and line the pockets of someone. They raise the tolls based on their whims to build more toll roads. Drivers pay for the new toll roads and then are charged for using them. What a RIP off!!!

Quick background: Travel extensively and never any issues, including outside of the US. Supposedly these PLATEPASS violations were from 2011????? Never heard a word until this incident - We (family vacation) had been on Maui for 6 days with a rental vehicle without any problems whatsoever. Flew over to Honolulu for flight home with a long layover with a confirmation number from Hertz and was denied a ONE DAY rental! Zero information from the desk staff or Hertz supervisor on duty beyond a telephone number in Oklahoma that happened to be closed on a Saturday.

Same story posted by Cathy of Maywood, NJ on July 19, 2014. My American Express card was charged $44 on 1 May 2014 by PlatePass for the tolls occurred at the location and the time while I was at my work (I have proof). PlatePass told me the Ezpass associated with my Hertz rental car during that time period. Hertz told me the PlatePass is 3rd party business, and PlatePass service is part of the contract that I agreed, they can't do anything about it. Another class lawsuit? This is not only fraudulent, but also crime. Hertz rental and PlatePass together committed stealing money from rental car consumers for the money unearned. This should be resulted in not only full refund, but also compensation to rental car consumers involved. Please leave me a feedback. PlatePass/Hertz need to be justified.

Plate Pass is a rip off company associated with Hertz rentals. They charge you a daily fee (billed separately, weeks after your rental) to allow you to go through toll booths without paying until later. However, Hertz says nothing about this before you rent. And of course since you don't know about it and you are on vacation you don't ask and you probable pay your tolls. Be that as it may you will be billed for this anyway. And guess what, you can't get a hold of anyone at Plate Pass. And guess what, they will ignore you. And guess what, you'll pay it because you're wasting too much time. The solution.... Complain to Hertz and never rent from them again.

Rented car thru Advantage in Orlando June 27, 2014 to July 4, 2014. Declined any toll/plate pass agreement. Paid all tolls in cash. Received a $25.7 charge for a $1.00 toll they said we drove thru. Charged us $24.75 in administration fees. This is a SCAM. Florida is becoming the WORST state for tourists in added fees and scams. Taking advantage of tourists that provide Florida with a great income. Shame to the state of Florida for not getting this under control.

I was charged for plate pass even though I had my own easy pass which also recorded the tolls. When I called plate pass they told me that Hertz automatically puts this on every rental as none mentioned plate pass to me or explained it to me when I was renting the car. I contacted Hertz which said that it wasn't true, that it is automatically put on the rental. However since plate pass is the third party business used for the CONVENIENCE of Hetz's customers, I should contact plate pass. I then contacted American Express who tried to help me dispute the charge however no matter how they did it, it was not up for dispute. An extra $42.50 was charged to my American Express card.

I was subjected to a $0.67 secret toll in TX and then charged the $24.75 in "administrative fees" by Hertz after waiting 45 minutes for the car at the Austin airport, even though it was prepaid - Ex-Gold member.

Agent did not mention anything about PlatePass. Paid all tolls by cash, and still being charged $12.65 (after 2 months). You call Hertz and they said to call PlatePass. You call PlatePass and they tell you to call Hertz.

They charged me 60 dollars and I never used it. They are lying about charges for tolls for places I have not been to, like by Lincoln Tunnel the weekend on June 28th, 2014.

We traveled from Buffalo to Virginia in a Hertz rental making sure we paid for each toll road during our April vacation. Two months later, I see a charge for $25.50 on my charge bill from PlatePass. I called PlatePass to find out we drove through a toll area where there are no booths to pay so they charge the toll plus administrative fees. What a racket they have going to make money. So it's tough luck for me.

I rented a car from Hertz on May 12 and 13, 2014. I tried to get a receipt for work expense purposes about 2 weeks after the travel (what a bad system). No receipt or record of tolls. So, after 6 weeks (today is June 26th), 6 times calling PlatePass, 10+ attempts on their website to get my receipt, still no luck. What a terrible system!!!! I will not use this service again.

On 4/14/14 I received a credit card bill for a fee from PlatePass invoiced on 3/29/14 and registering to my credit card on 3/30/14 for a rental from November 3rd through 9th 2013. This notably delayed billing (almost 5 months and in a different financial year) creates major inconvenience for customers of Hertz. For example, this was a work trip and I am unable to seek reimbursement from my employer since this is now 5 months old and that contract is closed and because it represents a different financial year.

Last summer, we rented a car through Hertz to drive to Massachusetts. We had the car for 10 days and only passed through a toll once ($5.00). Unfortunately, the City of New York no longer provides consumers with a cash option at the toll booth, which is another travesty that allows these privatizers to take advantage. About 2-3 weeks after we had paid our rental fee for the Hertz car, we received a charge on our credit card statement from PlatePass for close to $30. They had charged us $5.00 a day for 5 days, just to have the PlatePass box in the rental car, even though we only paid ONE toll. On top of the $5 toll fee, they slapped on an "administrative fee".

On some occasions we had the transformers in other cars or forgot to check them. It was on the low key because the managers there didn't want to take the rap and lose their jobs. It was constantly done. We aren't perfect! However if you fight the fee they charged you vigorously for 6 months (if you know, you're 100% right), no liars. Finally, Hertz main number at customer service will do a one time fix. But learn your lesson and check the PlatePass is in the car when you pick it up and it’s the correct one!!!! Or just save the problem and don't rent.

Advantage Auto has a clause buried in its contract and that is unexplained. It nails drivers for a $4.95 daily administrative fee if you should go through a single toll without their version of an easy pass. Never ever rent from Auto Advantage even if it is a low price provider. Not only do you get the hidden scam charges, I waited for 45 minutes to get a car when two other renters were there while the staff walked around doing nothing. It is a low budget and low business ethic model. The previous reviewer is correct. American Express is NO help.

I was invoiced for $23.80 for a toll in Scottsdale, AZ on February 17, 2014. I wasn't even in AZ at the time; I was traveling in Mobile, AL. I didn't even have a Hertz Rental car, at the time. I was using my own vehicle. When you call "PlatePass" you get a recording and eventually are told you will have to wait to talk to someone.

Rented a car in November. In January, billed for $100 PlatePass charges through Holland Tunnel. Unable to resolve with PlatePass (they said they'd reverse the charges and did not), AMEX (they said PlatePass said the charges were valid), and Hertz (they sent me a copy of the PlatePass charges and asked me to prove that I was somewhere else at the time of the charges). I have pulled documentation showing that the car and I were in another place on the days in question but this is too much of a hassle to deal with. Solution: ENTERPRISE CAR RENTAL! Never again renting from an agency that is affiliated with PlatePass.

Rented a car for a short two days in Florida and was charged for two tolls on THE GEORGE WASHINGTON BRIDGE LOWER LEVEL (in NYC). Judging from the number of complaints against this company, this variety of "error" is part of their standard operating procedure.

December 2013, rented a car from Hertz traveling in Michigan, Ohio, and Pennsylvania only. I was surprised to see bill on my credit card statement in January from PlatePass for tolls in New Jersey. I was not made aware of the fine print in the contract about PlatePass. But nowhere does it say you will be charged for tolls that you did not incur.