PlatePass.com Reviews

I rented a Firefly car at Orlando airport, and explicitly turned down an offer at the check-in desk to use the PlatePass. I told them that I am not interested and I will pay cash, but the clerk insisted that the pass is in the car and I can use it when I don't want to pay cash. I, in fact, paid cash at every toll I passed, passing at cash only lanes, but to my surprise, two weeks later I got a 20 dollars charge on my credit card for the PlatePass. Unless I was sleep driving, which I am 100% sure I don't suffer from, I never did pass through a non-cash lane, and I paid cash at every toll. Multiple attempts to reach them were unsuccessful and the credit card did not remove my charge. To add to the pain and insult, the charge they claim was $1 with $19 administrative fees. I thought that scams on this scale are not possible in a western economy like the US one, but apparently there are companies that manage to scam people unpunished. I will probably continue to file complaints and make sure that there is enough information for people to avoid getting into my situation and PlatePass will cleanup their act or disappear altogether.

I rented a car from Hertz from Dulles International Airport from 1/13 to 1/16. PlatePass billed me $24.85 for tolls (including $14.85 administrative fee) for 2 tolls at $5.00 each that I did not use. One charge was for the Ben Franklin Bridge toll that connects Philadelphia PA to Camden, NJ and the other was the Betsy Ross Bridge that connects Philadelphia PA to Pennsauken, NJ. This is totally baffling to me as I drove the rental car from Dulles International Airport in VA to Winchester, VA on 1/13 and from Winchester, VA back to Dulles on 1/16. Hertz and PlatePass have no explanation as to how or what happened to cause this billing mistake. Is someone committing fraud with these bogus charges and who else has this happened to who may not be aware charges are being incurred that are not valid?

I rented from Hertz last December from San Jose airport, and there is a charge appeared on my credit card for $25.90, which include 4 days of $4.95/day administrative fee and a $6 toll. I was never made aware of the service. If I knew I was going to be charged for the service, I would at least have taken advantage of the fast lanes passing through the toll booth. Mostly likely, if I was told about it, I would deactivate it and take care of the toll manually. Called Hertz and they said that it depends where you get the car. In some states, I will need to call to find out. This is so ridiculous that the car I get may have some hidden figures. I need to know what has been put on the car that I am renting from them. I can't believe this is happening to Hertz. I am a gold member and have been renting from them for years and I am not sure if I will in the future.

I had two weekly rentals with Hertz last month, one at Puerto Rico and one at Florida. Similarly as all previous complaints, I got two bills $40 and $26 (both of them include a $24.75 service fee). I was never told about the hidden toll service fee at the counter, and it's ridiculous that you need to pay for the days on which no electronic tolls are being collected. Furthermore, you have no choice because some of the tolled roads don't have a pay by cash option.

In December 12th of 2013, I returned a rental to Hertz. All was normal until a few weeks later. I got a charge from Platepass.com on my credit card statement. I didn't have any dealings with this company so I went online to find out what they do. Apparently, Hertz is supposed to ask you whether you want to use their service or not. I was never asked. Hertz makes it impossible for you (the customer) to ever reach them to complain about this as they will immediately hand you off to Platepass call center, which is also trying to get you off the line as quick as possible. The Platepass call center just directs you to the site. This is a scam and should be illegal.

I have been subjected to Hertz Plate Pass fees as well. They have charged me an administrative fee on days that I never passed through tolls, so that I would 'avoid costly fees'. Even though the fee for passing through a NH State Toll is simply paying the toll ($1.00). They have sent me an invoice for this, even though I used my own E-ZPass to pay for the toll while the pass was on my dashboard to be scanned. Apparently, Hertz makes their money by subjecting customers to ludicrous charges and administrative fees. After reading many of the comments on this website I don't feel safe giving PlatePass my credit card or bank account information.

I have a similar story to everyone here. I rented a car from Hertz for a week in SF. I crossed the Golden Gate Bridge once, which no longer has the option to pay in cash. Two months later, I received a bill from Plate Pass for $30.75 - a $6 bridge toll and a $24.75 "administrative" fee. When I called Hertz, they played dumb and told me to call Plate Pass. Searching around, I found Hertzplatepasssettlement.com. This is a scam that has been going on for years, escalating to the point of a class action lawsuit. In spite of losing the lawsuit, Hertz is *still* continuing with this practice. This alone guarantees that I'll never rent from them again. Caveat emptor.

I rented a Hertz car a few weeks ago, declining PlatePass service and paid all tolls in cash. On the last day, we got off one exit that did not have a person at the booth, only a sign saying to please proceed. Upon arriving home, we received a bill for $25.75 - $1.00 for the toll and $24.75 for a $4.95 per day x 5 days usage. Funny how the unmanned exit is right near Orlando airport where most people would get off to get gas to fill up before returning the car. Hertz PlatePass - what a scam! Spent 25 minutes in automated phone limbo calling PlatePass before getting to a live person.

I rented a car from Advantage in Boston for a week in October. We drove through New Hampshire and chose to pay for all our tolls with cash as we went. In reviewing my credit card statement for November, I discovered that there was a charge for $25.49 that showed up almost 3 weeks after we returned the vehicle. Upon calling Advantage, I was referred to PlatePass customer service. I called and explained the situation, that we had paid cash the whole way. I feel that my credit card has been fraudulently charged without my permission for a service that we did not use. Customer Service claimed that my case will be under review for the next 10 days - I have no hope of getting this money back. What gives any agency the right to charge me, falsely, without notice when I never, ever gave them my credit card information?

It has been quite a long time since I been to Texas like 3 years ago. I remember paying $10 in tolls with the PlatePass and that sounded okay to me. Unfortunately, I rented a car in Texas from Hertz at the airport. I knew the car had PlatePass and told my girlfriend that the tolls will be deducted from my account. I got charged $30.33 on my account after I return the car. Then, I did not think much it since we did go on a bunch of toll roads. Then I got charged another $5.00 in 2 weeks. Then another $1.06. I thought they forgot to remove my credit card. But after being on the phone for 30 minutes of waiting to get customer service, I hung up the phone. I ended up calling Hertz, but waited 30 minutes and got nowhere. So then I looked up my rental agreement on the platepass.com and there it was a $24.75 administrative fee. Then my $10 in tolls I needed to pay. What a ripoff. But now I know about the "hidden fees". Wow :(

I rented from Hertz and went over the Golden Gate Bridge once. I just received a charge on my AMEX for $25. When I called Hertz, they said that the charge was listed in my agreement and that I was paying 4.95/day plus any bridge tolls. If I had known that, I would have declined that charge and easily avoided the toll bridges. Hertz tried to shuffle me off to PlatePass, but I said “No, you guys are in collusion with them on this rip off and I hold you responsible.” When I asked to talk with a Hertz manager, I was referred to Customer Service.

I rented a car through Hertz while I was in California and a few weeks later, when I was checking my credit card statement online, I found out an item described as "HERTZRENTALFINECOM" and a charge amount of $30.00. I called Hertz as I was wondering what this is about and then they asked me to talk to PlatePass about it so I called PlatePass and they said this is because I had a toll violation. I wasn't sure what exactly this was about still, so I asked for further details and they asked me to contact the toll roads violation department which I did. They said something about I was driving in a highway where there is a lane that I shouldn't be driving but I did so, The car that I was renting was caught on a camera. I never saw a sign about it and I didn't know such thing either since it was my first time visiting California.

I rented a vehicle from Hertz. Last week I got a bill from PlatePass for $29.95. The bill is for crossing the Tobin Bridge (outside Boston). Normal toll is $2.50. Their invoice is for: Tolls: $4.50, Administrative Fee: $24.75. Unlike others that paid cash, I used E-ZPass and E-ZPass shows they billed me for this bridge crossing. I contacted them today and spoke with Susie ** who stated that these charges are owed and that until I provided them proof, I owed them $29.25. She was rude the whole time and kept interrupting me while I was trying to give her my correct address since they mailed it to the wrong address. I asked to speak with her supervisor. She claimed her supervisor, Danielle, was not in the office. I ended the call and called right back.

Rented from Hertz. Never informed of Plate Pass. Received $25.75 charge (about 2.5 weeks later) for a $1 toll, which includes a $24.75 "administrative fee". I paid the toll with cash! Got all of the runaround as the other posters have stated, so no need to write a book. Hertz says it's on page 3 of the rental agreement - while not an omission, specifically designed to hide. This is an (almost) unbelievable business practice. That's why there is a class action lawsuit: Hertzplatepasssettlement.com. HURRY - DEADLINE IS 11-21-13. Never again, Hertz. What a garbage company.

My husband and I rented a car from Hertz while we were in Orlando, FL. About 10 days later, I have a charge on my credit card bill from PlatePass for $26.00. Very confused, not sure why. We went through a toll and paid. Is this a scam?? I've never had this experience with any other rental company. I will never use Hertz again. I will tell my friends and family to beware.

I rented a Hertz car a few weeks ago and paid all tolls in cash. We went through one toll that did not have any cash lanes and used the PlatePass for a $1.00 toll. Upon arriving home, we received a bill for $25.75 - $1.00 for the toll and $24.75 for a 'service fee'. Biggest rip off EVER, especially when we had no choice but to use the system. It's unbelievable that a company should be able to charge a service fee that is 2000x the charge incurred. Will NEVER use this system again and have already warned others.

After a week long car rental in Tampa, Florida with Hertz, I was charged $25.89 on my credit card a few weeks later, when I received my cc statement. The charge was from PlatePass. PlatePass said that I ran a toll at 10:13pm in Miami. I called and explained that I was not even driving the car at 10:15pm and was nowhere near Miami. They said that I needed to provide receipts to prove that I was somewhere else on that day and time. I requested for them to remove the charge, but they would not. They wanted to remove $19.80, but leave me with a $6.09 charge.

I rented a car with Hertz and had prepaid via Hotwire. Several months later, I receive a bill from PlatePass. I had no clue what this company was. After digging, I found it's to automatically charge for tolls. I have no problem paying a toll. The problem I have is that Hertz never once told me about this program or its associated fees. I'm sure it's buried in the fine print but they ABUSE this program as an unethical cash cow for their business. They charged an admin fee of 4.95 for every single day of the rental. That's absurd especially since they go out of their way to not tell consumers about it. I tried to contact Hertz customer service via several documented emails and got 0 response. I'm stuck with a $26 charge for a $1.50 toll for some "service" they go out of their way to not tell you about. Shame on your, Hertz. Never ever rent from them. I've had no other issues with other car rental agencies.

My wife's car was in an accident and we rented a car from the body shop through Hertz. After my car was repaired, I got a bill on my credit card from PlatePass for $38.55. I called and they provided a detail of the tolls that I was "responsible" for (along with a $24.75 administrative charge). The charges were not mine. The vehicle did not have a toll tag in the car. Actually, looking at the charges and knowing the Chicago area, it would be nearly impossible for me to amass these tolls, all one way runs to O'Hare from I-55 without any returns. In one of my discussions with the PlatePass people, they insisted that the toll tag was in the car and I did not know what one looked like. In conversations with Hertz could not confirm that the vehicle actually had a toll tag. Eventually, the money was refunded, but it took four calls. Now I want to know how to charge them for my "administrative" charge.

My wife and I rented a car from Dollar Car Rental in San Francisco on June 29, 2013 for a week. When signing the contract, I was informed that Golden Gate Bridge was electronic toll only and no way to pay cash to cross the bridge. We were told that the PlatePass system was an unlimited toll option. I reluctantly paid the daily fee even though we only crossed the bridge once (tolls are only charged for one way). Now 2 months later, PlatePass is sending me a bill for $30.75 for a $6.00 toll. What a ripoff. Are these business practices legal? It looks like trying to contact PlatePass is a waste of time after reading all the complaints that date way back.

You've heard it all here already. Got admin fee for every day of car use for going through toll. Of course, none of this was verbally disclosed at the time of rental. Worst part is, it was over the Golden Gate Bridge which is now a cashless toll so I didn't even know I was going through a toll. CA must be in bed with Hertz and Plate Pass.

I rented a car in the Seattle area for seven days and on only one day did I cross the 520 state road toll bridge over Lake Washington. That's the kind of toll that has no toll booth. They just get a look at your license plate and mail you the bill. Well, I got the bill and there's a $25 administrative fee, ostensibly for the convenience of their "service." I would have no problem paying a one time administrative fee of $5, but paying $25 on top of the $5 toll is ridiculous. The Hertz employee mentioned nothing of this when I got the car and nothing when I returned it, even when I notified him that I had driven through said toll. Total ripoff. I'm done with Hertz and this company should be shut down as it's an utter scam.

PlatePass is the most egregious underhanded biz practice I know of. Just got a $30.75 bill! $24.75 for adminstrative fees! I even paid the bridge fee when I went over. Apparently I should have 'known' as it was on page 4 of my rental agreement! Shame on you Hertz and Platepass beyond words.... yet another reason I will fight tooth and nail to ever use online payments or banking. Once you are charged, you have NO recourse... cha-ching!!!... Next!

We were charged and were not even in the location, nor had we rented a car! How is this possible?

I was charged $30.75 about three weeks after turning in my rental car. I wrote them from the online form and told them that I specifically remember the toll they claim I didn't pay. I asked to be refunded the full amount or be provided with evidence that I didn't pay. They eventually sent me an e-mail saying I was reported to them for not paying a toll but because of them, I wasn't charged huge violation fees. They agreed to waive their $27.75 fee just this time. I still ended up paying twice for the same toll.

This is actually the second time I got charged a month after my rental for PlatePass "Service". This is NOT a service; this is a SCAM. A $3 toll ended up costing me $27.75. You automatically get charged (because you're required to have a card on file) a $4.95 per day Administration Fee and this adds up for each day on your rental contract. It doesn't matter if the only toll you used was on the last day right before returning the rental; you still get charged $4.95 for every day you had the rental. It's one of those important pieces of information Hertz conveniently forgets to mention every time you rent a vehicle. At the end, there's nothing you can do because "It's on page 3 of your contract", said the trained voice on the other end of the PlatePass customer support line. This is information that should be vocally explained to customers since they will AUTOMATICALLY be CHARGED with NO CHANCE to win a dispute.

I rented a Hertz rental car for 4 days from LGA and only used it twice to get over the Whitestone Bridge - total of $15.00. I was charged $24.75 in additional administrative fees. I was totally unaware of this. When I called PlatePass, I was told that the Hertz agent should have told me and it was in the 6-page small print rental agreement. They refused to change the fee. I have notified Hertz. This is clearly a scam, and I would like to warn other customers to never use this service.

I had to rent a car from Hertz in White Plains, NY for 3 days. Before signing a contract, I asked the rep if I could use my EZ pass tag. The answer was "Absolutely." I called EZ Pass and added the rental car to my account. The charge of $29.80 was posted into my credit card two weeks later. It was time consuming and frustrating to print and fax the EZ Pass statements, the credit card charge, to pull the rental contract number and plate numbers, and to talk to the Platepass representatives. I believe that the timeframe for the refund is illegal and ridiculous, from 7 to 14 business days. No more Hertz rentals!

On a recent 13-day Hertz rental in New York State, I used PlatePass only on the final day of the rental. I was shocked to find that I had been charged the maximum monthly service fee of $24.75 (850% of the tolls paid, and entirely unrelated to the duration of my rental). After navigating PlatePass' phone system to request to speak with a representative at 4:45 pm Pacific time, a recording told me that the office was closed. (Despite customer service hours stated on the "Contact us" webpage of "Hours: Mon. - Fri. 9:00am - 8:00pm EST (May 29, 2013)."

Not only was I totally unaware of this $4.95 a day fee for using the Plate Pass, Plate Pass charged me for 3 days when I had the car for only 2 days. Shame on Hertz for not alerting customers to this charge at the time of rental. I was told it is on the contract. I am not sure who reads a contract for a car rental but I am sure that Hertz lost me as a customer after 20 years.

I frequently rent from Hertz, and was shocked to receive a bill from their partner, Plate Pass. I have my own E-ZPass, which I always use on trips, so I have no use for Plate Pass. But it was affixed to the windshield and could not be removed, so I was told to just keep it closed and I would not receive any charges. The problem was that every time I thought to look at it, it had come open again, and there was no lock or safety guard to keep it closed. Apparently one of these times that it opened, the toll was charged to Plate Pass rather than my own E-ZPass, which was also on the dashboard. Now, instead of the $8.75 that I should have paid, Plate Pass is piling on almost $15 in additional charges.

I used PlatePass once on the last day of a 2-week rental, then discovered they charge $5/day for the entire length of the rental, even if you did not use their service on any of those days. The CEO of PlatePass and all other officers should feel ashamed when people ask what they do for a living. A ripoff and scam, by every definition.

I am a Hertz Gold member and I was surprised to see that a charge of $14.75 (Administrative Fee) was added to my toll charges on a recent rental in Orlando, FL. While the Hertz rep was very good at telling me about the availability to have the tolls charged back to the credit card that was listed on the car rental, they never mentioned the fact that there were additional charges associated with the service. In fact, I never heard them once mention this fee to any of the other renters that were there that day. As the fee clearly exceeds my tolls, it would not have been an option that I would have used. I have contacted both Hertz and PlatePass and hung up after each blamed the other and gave me the runaround. Perhaps that was their intent but my patience can only go so far. So shame on Hertz and PlatePass for misleading the consumer on their charges!

Approximately 2 and 1/2 weeks after returning my rental car to Hertz, I received a charge on my debit card for $24.15 for Plate Pass toll charges in Illinois. After listening to just about every option in the Plate Pass phone system (most of them directing me to PlatePass.com since they apparently don't want to have much interaction with customers), I was finally able to find where to dispute my charges with a real live person. Because I was calling at 8:00 am CST, I was not on hold for too long once I got to this point.

When reviewing my credit card charges before paying my bill, I noticed a random charge 2.5 weeks after renting a car from Advantage at Houston Hobby (another story entirely). I called the 800 number on my credit card statement, which led me to platepass.com - I have never heard of this company. I logged on and printed my statement that they had associated to my account. I didn't remember any tolls during my car rental. After googling some of the toll points, I found that all of these charges were in New Jersey. My call to Plate Pass easily got these credited back to my credit card and I also asked for a confirmation # for this transaction! When in doubt, check it out! And never agree to any "fastpass" charges on a rental car agreement.

I worked in New Jersey the end of November. I was shocked to see a $27 charge from PlatePass. I have toll receipts that show I was not in the area of the toll charged. As I have to rent from Hertz from our company, on page 3 of the agreement, it states the blah, blah, blah stuff about using Plate Pass, I don't have another car choice. Hertz gave them my credit card number and now I am worried about future charges. I tried unsuccessfully all day to reach Hertz and PlatePass to no avail! I don't understand how this can happen. I am so mad. I will try to stay out of a PlatePass location state from now on. I have informed my company but they don't really care either. I will try to put a stop payment from my bank as nothing else has worked.

PlatePass charged me for a toll of $4.41 and an interest fee of $14.75 when renting a Hertz car through my insurance company. I had no idea of this partnership, did not know about a bill - and there is no customer service at PlatePass. Over an hour later trying to find out what the charge is for, I talked to someone live. I input the information to get a receipt and found out that they can charge you without your authorization. Make sure you find out about PlatePass before ever renting a car.

My dealership rented a car from Hertz for me to drive while they repaired my car. I had to secure the car with my credit card. About a week later, I noticed charges on my credit card in the amount of $113 for 9 tolls on 9 different days around NYC. I contacted Hertz, PlatePass, and credit card company to try and resolve the situation. No luck with them trying to resolve it among themselves so I took matters into my own hand.

I rented a car in NY for a weekend from Hertz. I was aware of the PlatePass in the vehicle from previous rentals. First of all, it is poor business practice to require you to have this in your vehicle. As with the gas and insurance options, I would immediately opt out of the device if possible. Hertz's response to this is that I do not have to open the device if I do not want to use it. As I found in this trip, it is not true. I closed the Plate Pass box and began my drive upstate, proceeding through the cash lane at every toll. It was not until the last booth that the very nice representative gave me my cash back and told me that she noticed "E-ZPass has already registered my vehicle."

I was traveling on business to Washington state and exited an area that said toll road ahead. I was appalled by a charge on my AmEe that said PlatePass with the toll and a service charge for every day of my rental. No one at Hertz asked if I wanted this service which I would have denied like I do the gas option, insurance, etc. When I called PlatePass, they simply said there were no toll booths and it is all electronic. They said I agreed on my Hertz contract for this. No way! It's very scary that Hertz would act in this manner.

Recently, I rented a vehicle from Advantage Auto, which is apparently a subsidiary of Hertz. After reviewing my bank statement, I noticed a charge from the above reference perpetrator. I immediately checked my rental agreement to see if I agreed to anything, which I did not. Upon my agreement, it stated that if you do not wish to use the service by PlatePass to go through the cash lane and pay cash for your tolls, which is what I did for each and every toll that I went through. I contacted my bank and filed a dispute. I also contacted the merchant who stated they have photos of the license plate and that there was nothing that can be done. At no time did I go through a toll lane did I not have to pay and I refuse to pay for tolls I already paid for.

Wow! What a scam! I rented a Hertz car in Miami the last week in August. Now, my credit card has been charged $12.00 by PlatePass.com. First of all, I was never told by Hertz that they use this gizmo in their cars (so obviously, I never agreed to it). Secondly, I paid cash at whatever few toll booths I went through. I have told PlatePass to take this charge off my credit card. But if they don't, I will stop the payment. I've also filed a complaint with the BBB about them, which you should, too. I'm just stunned that Hertz (not exactly a reputable company either, by the way) would affiliate themselves with such an obvious scam.

I feel ripped off. I just received a bill from a company called PlatePass in Arizona, that is related to when we rented a car. My husband and I rented a car in Boston and paid the tolls with cash.

After a week long car rental in Florida with Hertz, I was charged $10.75 on my credit card a few weeks later, when I received my cc statement. The charge was from Plate Pass. I called Plate Pass because I had a similar problem last year with in excess of $40 charge tolls in New York. I was never in New York. This time, I was told I went through a toll on road 528 in Orlando sometime around 1:00 pm and incurred a 75 cent fee. This was wrong. I am fully aware of the toll booths in this area and I always have change and I always pay cash. There are usually about 4 toll booths between the airport and the Disney area of Orlando, and I am usually there twice a year.

This is a scam deal. You get incomplete information to mislead you to use their toll service, beware we got $11 for a one dollar toll. The complete detailed terms are not available and all written information is made to make you do a wrong decision. They do not help or respond the phone, we were on hold for at least an hour and them call drop. Only thieves here! There were no other than the rip off feeling after suddenly they charged my card 10 times toll's price for the "convenience". Beware, sure they can mess your account since there is no warning.