PlatePass.com Reviews

Dollar rental worked with this company and it somehow set the default option to all inclusive which was $27.95 per day in NYS. This is very high, I am not sure it would be even possible to achieve that bill unless someone just went back and forth on a high toll bridge.... The way this is setup is unethical. I had to call them and then they changed my bill from $475 to $98 (still high). I had to escalate to a manager to avoid being a victim of literal "highway robbery." Just don't' activate the transponder in a rental car, it is cheaper to have it bill to your plate. What a scam!

What a horrible experience! Really feels like a scam. Rented a car from Thrifty July 20 2024 for about 10 days. We ended up having to use EZ Pass for one toll during that time. The resulting charge on my card from Platepass was $233.91. Outrageous right? So I tried to call them to resolve the matter but you can't get through on the phone. I finally connected with a Platepass agent but he pretended not to hear me due to a bad connection and hung up. I am now waiting on hold for over 30 minutes without getting an Agent. Clearly this is part of their scam. Do whatever you have to do to get and use your own EZ Pass transponder. I'll have to dispute via my credit card company and go from there.

I’d give them zero stars, but that was not an option. Earlier this year I rented from Hertz and informed the agent I had my own E-Zpass for tolls. They never informed me there was a sliding device on the rearview mirror to rent. I never declined it, because I was never told it was there, and it was not clearly visible in the car. Despite going through 3 $6 tolls that weekend, all of which were charged to my own pass, two weeks after the weekend rental concluded, I was charged more than a hundred dollars by Platepass, supposedly a penalty fee and also the maximum amount of possible tolls, despite these actual tolls not being charged by the state! It was all fraud.

Another rip off scam with car rental companies probably profiting too. Was charged 54$. $24 in tolls, and a $29 dollar convenience fee. Thrifty never explained this to me in Seattle. I expected to get a toll bill in mail. I'm sure this is in the rental contract agreement that is 500 pages long. I guess it's my fault for not spending my whole vacation reading it. What a greedy racket.

I am extremely dissatisfied with Hertz Plate Pass and their unethical billing practices. Four months after my last rental, I was hit with a $195 charge, despite using my own EZPass transponder and having already paid all tolls. This unauthorized charge caused me to miss a car payment and created unnecessary financial stress. Hertz employees assured me that using my personal EZPass transponder was acceptable, yet Hertz Plate Pass still charged my account without justification. This is not only misleading but also downright unethical.

I'm so upset with this company charging me a month after having used a rental. Waiting 2 weeks for a refund of 500 then now having to wait a additional 4 weeks or more to now receive a check. It has caused the biggest inconvenience to my life and when trying to get the issues resolved in a timely matter they won't do nothing. SMH. I will never go through Hertz Rental ever again due to this issue. I never gave them permission to charge me 500. I am disgusted with how the customer service has handled this situation.

This company charged my elderly father over 400 dollars for not going through tolls, even though he refused this service to begin with. He only drove the car around his house to go shopping. Not once he drove close to the tolls. Tried calling the company, they just hang up. Tried writing emails, they don't respond, just keep sending the same bill. This is total fraud.

I was provided a vehicle contracted through my insurance company during the repair of my personal vehicle and had three toll charges totaling $26.50. Verra Mobility, dba PlatePass, charged an outrageous $29.97 "convenience fee" which amounted to more than the actual tolls. As I understand it, they charge $9.99 per day that I did not agree to. Shortly after my rental concluded, I added the license plate to my local toll authority account to capture those fees but was still charged a total $56.47. I demand a refund of the $41.27 in added fees (convenience fee of $29.97 and $11.30 collection fee) added after the fact by Verra Mobility/PlatePass. This company is a disgrace and should be legislated out of existence in every state they are allowed to extract fees from unsuspecting customers.

Just look at the receipts and will see how they scam people. It wasn’t mentioned in the agreement that the processing fee is crazy amount. Plus they doubled the toll charges for the same rental duration when they resent the invoice. I am not sure how it is legal in USA.

Hertz Rental 11/24/23 - 11/27/23 PA Turnpike. I mistakenly opened the transponder not knowing how much I would be charged. $83 for this 3 day period only traveling from Harrisburg to Fort Washington. I received my bill 1/15/24. Talk about slow. The bill showed no detailed transactions - only a total of $83.96. I called Plate Pass and they told me they could adjust it to $73.17. This is a scam folks. Don't use their service. Once you open that plate pass transponder it's like pulling the pin on a grenade! I'll bring my own EZPass transponder next time. Someone needs to crack down on these folks (unfair business practices)!

I rented a car from Hertz while mine was in the shop and had it from 8/14/23-8/30/23. On Saturday, 8/12, I found myself on the NYS Thruway. which I had not thought about beforehand, and saw that I could pull the thing on the rearview mirror out to have it paid, so I did that and got off at the next exit, which is literally a 15-cent toll. I had no idea how I would be able to pay cash on a rental car and assumed that the worst that would happen was that I would have to pay some sort of service charge - maybe $25.

In August I made a trip down to Atlanta Georgia. I drove from the airport through a normal route. I did not pass through any tolls whatsoever. This would be the Peach Pass express lanes on parts of I-75 and I-85. I did not drive on any of these express lanes. As a matter of fact they seemed to be mostly closed off. Close to a month later I got a surprise e-mail and charge on my credit card charging me .50 cents for toll charges and then a $10 convenience fee. I never agreed to Plate Pass services when I signed up for the Thrifty rental (now Hertz). In addition, I lived in Georgia for many years and drove the same route home from ATL airport as I did that day and was NEVER charged for tolls. I called customer service and the lady fibbed on the phone saying "oh sometimes they get the plate numbers confused and your rental might have gotten charged accidentally." Yeah right...

I rented a car from Hertz that comes with the PlatePass.com service. I used PlatePass to pay the toll on one bridge when I did have cash. PlatePass charged me for "all inclusive" service for every day of my rental contract. I never signed up for this service and it was automatically charged to my credit card. The bill was over $111 dollars to cross a single bridge. This is outrageous. I was never given an option to accept or deny their "all inclusive" service. This behavior has got to be illegal. How many people never check their charges. Very little detail is provided about these charges unless you go to their website. Hiding this kind of aggressive overcharging should be prohibited. Hertz should use a different company for their toll services.

I was charged $280 for going through a $3 toll. I received an email 2 weeks after rental advising me of the charge. Their explanation is that once I went through EZPass it activated the unlimited at $27 per day. Beware!!

There was no conversation with Hertz regarding tolls and how everything is processed. In addition nowhere in my documents does it state you are going to be charged a flat fee for not buying their day to day coverage. I rented a car for 9 days at approx $475. Today, about 2 weeks later, at 1:49am, I received an email indicating they were charging me $182 for PLATEPASS. At maximum tolls would have been $18.00, however I have PAID cash receipts from the toll booths. This should not be allowed to be done to people and is unacceptable. I was charged a 1000% increase.

Nowhere in the conversation regarding tolls does Hertz mention that you are going to be charged excessively for not buying their 9.99 a day coverage. I rented a car for a few days at approx $250. Today, 3 weeks later, they try to sneak in a $129 fee for PLATEPASS. No way, this is criminal. You can not do this to people. I hope the worst things that happen in this world happen to the people at this company.

Plate Pass charged a "Convenience fee" of $19.98 for a $2.50 toll. 1000% "Convenience fee" is a crime and they should not be allowed to charge such an exorbitant amount. Understand a 10% fee, but 1000%?

I rented a car one way Miami to Orlando, used 3.25 in rolls and was charged an additional 19.95 for convenience fee for a 24 hour, Hertz says it was to be 5.95… This is awful, this company should be investigated

Employees at the rental company play dumb. Then you see that $300 was taken from your bank account. Weeks later you get an email from Platepass.com saying you declined a service you were never offered. When you drive through a toll the transponder then activates and Platepass swoops in and literally robs you of $300. Then a MONTH later you get an actual invoice of the charges only to see that they charged you $14 PER DAY for an entire month because you drove through ONE TOLL, ONCE.

Charged me 104.99 for one toll which I did not take. The burden of proof is on me to prove I did not use the toll way. Having lived in VA for 10 years I know which roads, bridges and tunnels have tolls and I avoid them. I also keep an IPASS with me for tolls to not have to use a service like this. The fact this company can legally charge for tolls for the length of the rental contract is shocking.

I rented a vehicle from Hertz to go to and from work. On the day I picked the vehicle up the location was out of vehicles except for one. The vehicle had no transponder in it and neither did I opt in for toll coverage. I travel from Staten Island, NY to Brooklyn, NY and as a Staten Island resident I get a traveler discount when crossing the Verrazzano bridge on my transponder. I used my personal transponder to cross the Verrazzano bridge every morning and evening for the duration of my rental. At the end of my rental I dropped the car off and reminded the staff there was no company transponder in the car. They acknowledged they knew and all was good for that day.

I rented a car from Hertz through Uber. I rented it for 4 weeks. I returned the car and paid the rental fee. A week later they charged me $2942.38 from PlatePass. They said it was for tolls. I reported their mistake and they investigated my claim and concluded that the charges were from a malfunction and that I used my own EZ pass in N.Y. They told me I'd receive a full refund. I could use it since it's the end of the month and my mortgage is due.

I got billed a few weeks after my rental with Hertz for a toll in California. We had rented in Utah but never even went to California. The customer service of plate pass is very limited with hours 9-5 eastern and they have no care to resolve your matter. It was only a $10 charge but this appears to happen all the time.

I rented a Hertz car for ten days while in Lynbrook New York State. Used the car for ten days to drive locally around Hofstra University as my daughter was graduating. We only drove locally I will emphasise. Two weeks later I get a Hertz toll charge of $920. Hertz admitted my rental was not associated with these tolls but refused to help and told me to contact PlatePass. Platepass says there is nothing to indicate my rental didn't use these tolls, which were in New York City, New Jersey area. I've asked for photos of my rental using these tolls but have yet received no reply or evidence proving my rental used these tolls. It's fraud and criminal activity and Hertz and Platepass are doing nothing about it to seriously assist me.

Charging a $12 processing fee is ridiculous for a time toll charge. Why does the government allow such egregious practices in today’s day and age. Disgusting and unethical business practices of gouging unknowing customers and giving no alternate recourse. Does Hertz have a stake/investment in this service? If they do it is all the more heinous.

This is insane that this company even exists. I had an EZpass already for my rental and then I get a statement from these con artists for $6 in tolls, costing me $12. Infuriated. I can’t stand companies like this. A total con. So I get my EZpass charge, till charge, plus their insane “convenience fee”. This company has got to go.

I rented a vehicle and paid all tolls with my personal toll tag registered to my rental. ALL tolls were paid. PlatePass keeps randomly charging my card months after my rental ended. No invoice, no details - FRAUD.

I rented a few different cars through Hertz to drive for Lyft. If you don't have your own Fastrak (I am in the Bay Area) they have a company that will automatically charge you the toll crossings plus a 5.95 fee per day. (So if you cross the bridge 3 times in one day it's just the one 5.95 fee plus the toll crossings). Before booking the car, they have a sign on the hertz desk saying if you have your own fastrak just load the license plate number on your fastrak account and walla. Chatting with Plate-pass customer service, they will automatically bill you every time you go over the bridge and all you have to do is pull your own fastrak tolls and send to plate-pass. They will review and waive/refund the tolls plus admin fees. Great right?!?

I rented a car from Hertz and thought what a convenience it was to have a transponder. Nah, I'd rather pay the toll. Trying to pay PlatePass online is a waste of time. Their "Pay now" button doesn't work. It's 2019!!!

PlatePass is convenient and obviously necessary since so many tolls are cashless. I don't mind paying the tolls but the add on service fees in this day and age are exorbitant. I don't mind paying a surcharge but when the toll is $1 and the service charge is $12, it's out of whack.

Never renting anywhere where PlatePass is contracted.

Dollar Rental car from Logan Airport in Boston. Transponder rental per day $12.50 per day declined. 10 day rental. $6.90 in tolls. No problem as MA has a no cash system. Problem is a FIFTEEN DOLLAR per transaction "Administration Fee" which brings a $6.90 toll bill to $51.90! OUTRAGEOUS. It is not worth it to rent the transponder when you only know you will be going in and out of the airport and perhaps one more toll randomly however the "Administration Fee" is a racket and I will question it. One time fee for the rental may be tolerable however NOT per transaction. Hope that they do NOT qualify for BBB certification. This is a scam. Pity help international travelers who rent cars and then receive this charge automatically.

For $1.85 toll they will charge $5.95 for their fee. This company legally rips people off. They think they can continue with this but it's so simple to rent local people's vehicles at a much lower rate plus no hidden fees like this that will hurt your pocket. Because this is just one of 5 tolls I passed. Total toll charges were $5.75. PlatePass charged me $17.85 thats a whooping $23.60!!! thanks but not getting me again EVER!

I've been a long time Hertz rental customer and sadly the PlatePass program is going to force me to switch to another rental car company. I've already had at least 3 different disputes on toll-charge for rentals even though the tolls were paid cash. I was able to provide evidence. However, the company can care less. I refused to pay one of the said tolls and the charge went to collections. This is a horrid service in which Hertz will pay with loss of customers. Do yourself a favor and find another rental company that does not use PlatePass. Just an example, I rented from Hertz recently, paid a $1.05 toll with CASH and PlatePass billed me $1.05 plus $14.75 "convenience fee". That's like a 1000% markup! I have the receipt and can fight it but don't have time for the nonsense. I give up on Hertz.

April 22 2019 I became a driver for LYFT and used one of their cars because I do not own a car right now. Just finished battling cancer for the second time and need a job badly. I signed up and started working. After about 1.5 months I received a bill from a company called PlatePass, I did not know who they were. SO called them and they said the car I used to drive LYFT is a Hertz Car and I said yes. They said PlatePass was the company that pays for me when I cross a bridge here in Northern CA. I said, "No I do not own a car right now." But I use to and I have a FASTRAK account and every time I have taken passengers over a bridge I held up my FASTRAK responder and I heard the beep that it was accepted. Then FasTrak kept sending me emails stating I need to add more money onto my account and I did (about $200.00) which I could not afford but needed in order to do the job.

PlatePass is the company that the rental car companies use as a scapegoat to gouge customers for tolls. Avoid this issue by bringing your own EZ-Pass that you have for your personal car. Because if you go through a cashless toll then you will automatically be enrolled for PlatePass and by then it's too late. They already nabbed you and you'll need to call them up to complain and plead with them to reduce the fees. What an unreal business model.

Received bill on the mail after Hertz gave PlatePass my info (which they should not have done in the first place). Tried to pay via their website, but THEIR system does not recognize the very info they sent me in the bill (Hertz rental agreement, return date etc). Called phone number to try to pay, same result: their system does not recognize their info. So, the only option left is to send them payment via mail. Now, what guarantee do I have that a company this incompetent will not misplace my credit card number?

I rented a car from Hertz and used my personal SunPass to pay tolls in Florida, and received a bill from PlatePass for my 1st toll out of MCO along with a 1 day service fee. THIS ISN'T THE FIRST TIME THIS HAPPENED!!! I guess most people just pay the $7.70 instead of wasting an hour on hold to fight it, but since this has happened to me multiple times, as well as, others I know, they definitely need to be investigated for this practice. Note - PlatePass will eventually reverse the charges, but only after you also contact SunPass and Hertz and provide proof of the time of the rental and SunPass rental vehicle activation. Hertz keeps blaming PlatePass and PlatePass says it's Hertz - PLEASE HELP!

I rented a car from Hertz to go to work while my car repaired. 1 week after returning car I get a bill PlatePass invoice. I was shocked because I drove local never left state. I called Hertz. They directed me to PlatePass who told me according to their toll records I was driving around NYC used for tolls!!! As upset as I was I figured they will look into their mistakes and fix. Instead I get email saying I'm responsible for these charges!!! Last time I was in NYC was 4 yrs ago! I was at work the whole time in CT. I'm going to report to BBB.

BUYER BEWARE: I’ve been a loyal Hertz Presidential Circle member for about 2 years now & I’ve noticed in the last 2 months (so a pattern is developing) that Hertz in partnership with PlatePass has been charging both my credit card & now my debit card with tolls for areas where I never drove through, or tolls I just never incurred. Whenever I rent any car, my first option is to avoid toll roads & if I can’t do this, then I make sure I pay my toll with a CASH attendant so I get a receipt ALL THE TIME, but as some of you may know, or may not some roads are strictly Cashless now which PlatePass seemingly is aware of.