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    Page 2 Reviews 10 - 40

    Reviewed July 25, 2023

    Nowhere in the conversation regarding tolls does Hertz mention that you are going to be charged excessively for not buying their 9.99 a day coverage. I rented a car for a few days at approx $250. Today, 3 weeks later, they try to sneak in a $129 fee for PLATEPASS. No way, this is criminal. You can not do this to people. I hope the worst things that happen in this world happen to the people at this company.


    Reviewed June 11, 2023

    Plate Pass charged a "Convenience fee" of $19.98 for a $2.50 toll. 1000% "Convenience fee" is a crime and they should not be allowed to charge such an exorbitant amount. Understand a 10% fee, but 1000%?

    Reviewed June 3, 2023

    I rented a car one way Miami to Orlando, used 3.25 in rolls and was charged an additional 19.95 for convenience fee for a 24 hour, Hertz says it was to be 5.95… This is awful, this company should be investigated

    Customer ServiceStaff

    Reviewed May 9, 2023

    Employees at the rental company play dumb. Then you see that $300 was taken from your bank account. Weeks later you get an email from saying you declined a service you were never offered. When you drive through a toll the transponder then activates and Platepass swoops in and literally robs you of $300. Then a MONTH later you get an actual invoice of the charges only to see that they charged you $14 PER DAY for an entire month because you drove through ONE TOLL, ONCE.

    Only when you complain about it to the Hertz employee their customer service gives you the number to Thrifty and the employee you rented from continues to play dumb and lies some more to your face saying it should have only charged me $7 for the day I used it. Which according to Platepass is a complete lie. My bank account has been charged $600 because I drove through 4 tolls at a commercial rate of $2.50 per toll. DO NOT STEP FOOT IN A RENTAL VEHICLE IF THEY HAVE THE PLATE PASS TRANSPONDER IN IT!!! YOU HAVE BEEN WARNED!

    Verified purchase
    Contract & TermsPrice

    Reviewed May 3, 2023

    Charged me 104.99 for one toll which I did not take. The burden of proof is on me to prove I did not use the toll way. Having lived in VA for 10 years I know which roads, bridges and tunnels have tolls and I avoid them. I also keep an IPASS with me for tolls to not have to use a service like this. The fact this company can legally charge for tolls for the length of the rental contract is shocking.

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    Customer ServiceCoverageStaff

    Reviewed Jan. 24, 2023

    I rented a vehicle from Hertz to go to and from work. On the day I picked the vehicle up the location was out of vehicles except for one. The vehicle had no transponder in it and neither did I opt in for toll coverage. I travel from Staten Island, NY to Brooklyn, NY and as a Staten Island resident I get a traveler discount when crossing the Verrazzano bridge on my transponder. I used my personal transponder to cross the Verrazzano bridge every morning and evening for the duration of my rental. At the end of my rental I dropped the car off and reminded the staff there was no company transponder in the car. They acknowledged they knew and all was good for that day.

    A week later I was charged a $139.95 opt-in for unlimited toll pass for my 1 week rental duration. I immediately understood it must be a mistake as I used my personal transponder for the full duration of the rental. Upon reviewing the itemized toll usage. They were charging me for crossing the RFK bridge various times, the midtown tunnel various times and Henry Hudson Pkwy various times. These toll routes are each 30 to 40 miles away from the general areas where I was commuting.

    After I received the itemized statement I called Plate Pass customer support to express my concern. After speaking with two different phone agents the second one agrees there is an inconsistency in the tolls charged and transferred me to a supervisor. The supervisor was widely unprofessional. She claimed she had already spoken to the Hertz location I rented from and they reconfirmed the transponder was in the vehicle the full time I was driving it. She accused me of lying and trying to duck the bill for my tolls.

    They failed to show any proof it was my car that crossed the tolls in question and instead were pressing me to show proof I couldn't have been at that toll booth at the time the vehicle crossed. I was at work a lot of the times the toll booths were crossed. I offered time stamped video footage fo me at work at those times. However she said that would not work because I probably let an unauthorized driver borrow the car. I will never rent from Hertz or any company that uses Plat Pass. They are literally charging hundreds of people tolls they are not crossing and there is no way to get your money back. Extremely disappointed to say the least.

    Verified purchase
    Customer Service

    Reviewed Sept. 9, 2022

    I rented a car from Hertz through Uber. I rented it for 4 weeks. I returned the car and paid the rental fee. A week later they charged me $2942.38 from PlatePass. They said it was for tolls. I reported their mistake and they investigated my claim and concluded that the charges were from a malfunction and that I used my own EZ pass in N.Y. They told me I'd receive a full refund. I could use it since it's the end of the month and my mortgage is due.

    3 weeks later and they say they have no record of me paying the fees, or that they were suppose to refund anything to me. Wait. Hold on. I have all the emails to prove your investigation and concluded Platepass owes me almost $3000 that they fraudulently charged me. An emailed from them signed by an employee and finally an email stating I should receive my refund in 5 days. Now almost a month and they claim to have no such documentation. Now it's get a lawyer and sue them. PS because I rent from Hertz for work I am now out of work until they return this money.

    Verified purchase
    Customer Service

    Reviewed July 15, 2022

    I got billed a few weeks after my rental with Hertz for a toll in California. We had rented in Utah but never even went to California. The customer service of plate pass is very limited with hours 9-5 eastern and they have no care to resolve your matter. It was only a $10 charge but this appears to happen all the time.

    Customer Service

    Reviewed June 29, 2022

    I rented a Hertz car for ten days while in Lynbrook New York State. Used the car for ten days to drive locally around Hofstra University as my daughter was graduating. We only drove locally I will emphasise. Two weeks later I get a Hertz toll charge of $920. Hertz admitted my rental was not associated with these tolls but refused to help and told me to contact PlatePass. Platepass says there is nothing to indicate my rental didn't use these tolls, which were in New York City, New Jersey area. I've asked for photos of my rental using these tolls but have yet received no reply or evidence proving my rental used these tolls. It's fraud and criminal activity and Hertz and Platepass are doing nothing about it to seriously assist me.

    My rental wasn't any nearer than 25 miles to these toll roads and Hertz and Platepass are deliberately hiding something to avoid giving me a refund. It's an impossibility the vehicle I rented used these tolls so either it's a glitch or the transponder was removed from my rental and used in another vehicle. The whole matter could be cleared up by looking at any of the 96 photos taken when the road toll was used as it will will show it isn't the same car that I rented. Hertz must know this and so does Platepass. Question is so what are they hiding?

    Verified purchase

    Reviewed March 29, 2022

    Charging a $12 processing fee is ridiculous for a time toll charge. Why does the government allow such egregious practices in today’s day and age. Disgusting and unethical business practices of gouging unknowing customers and giving no alternate recourse. Does Hertz have a stake/investment in this service? If they do it is all the more heinous.


    Reviewed Oct. 7, 2021

    This is insane that this company even exists. I had an EZpass already for my rental and then I get a statement from these con artists for $6 in tolls, costing me $12. Infuriated. I can’t stand companies like this. A total con. So I get my EZpass charge, till charge, plus their insane “convenience fee”. This company has got to go.

    Reviewed Aug. 24, 2021

    I rented a vehicle and paid all tolls with my personal toll tag registered to my rental. ALL tolls were paid. PlatePass keeps randomly charging my card months after my rental ended. No invoice, no details - FRAUD.

    Customer ServicePrice

    Reviewed Dec. 4, 2019

    I rented a few different cars through Hertz to drive for Lyft. If you don't have your own Fastrak (I am in the Bay Area) they have a company that will automatically charge you the toll crossings plus a 5.95 fee per day. (So if you cross the bridge 3 times in one day it's just the one 5.95 fee plus the toll crossings). Before booking the car, they have a sign on the hertz desk saying if you have your own fastrak just load the license plate number on your fastrak account and walla. Chatting with Plate-pass customer service, they will automatically bill you every time you go over the bridge and all you have to do is pull your own fastrak tolls and send to plate-pass. They will review and waive/refund the tolls plus admin fees. Great right?!?

    My issue is simple. I have my own fastrak and sent in every toll crossing to Plate Pass. I had accumulated a lot of toll crossings and had not sent in any info to plate pass till very recently. They said none of my fastraks matched what they had. In example, my fastrak and ride with customer on lyft app shows me going over said bridge on March 17th @ 9:35 AM but plate pass has no record of me going over the bridge on March 17th @ 9:35 AM; they have March 18th @ 10:22 AM. That's really interesting to know since they supposedly get their billing information straight from the bridge imaging system. My theory is they forge the date and time in order to show your own fastrak doesn't match the info they have in order to double bill you.

    My fault as I should have been paying attention to my fastrak and plate pass billing system. I would have stopped using their rental car service knowing this. In conclusion, I would advise anyone from using hertz, Dollar or Thrifty as all 3 companies are owned by hertz. I don't know the other rental companies but there are plenty of options out there. Just got to do your research. I neglected to do my own before getting into this mess.

    Reviewed Nov. 14, 2019

    I rented a car from Hertz and thought what a convenience it was to have a transponder. Nah, I'd rather pay the toll. Trying to pay PlatePass online is a waste of time. Their "Pay now" button doesn't work. It's 2019!!!


    Reviewed Nov. 13, 2019

    PlatePass is convenient and obviously necessary since so many tolls are cashless. I don't mind paying the tolls but the add on service fees in this day and age are exorbitant. I don't mind paying a surcharge but when the toll is $1 and the service charge is $12, it's out of whack.

    Customer ServiceOnline & App

    Reviewed Sept. 14, 2019

    It’s annoying Hertz enroll you in a service that marks Up the toll by around 75% without telling you. It’s more annoying when you are a foreign customer And have to spend hours on the phone trying to pay them because their website isn’t Compatible with safari, their self help options only work for American residents etc etc.

    Never renting anywhere where PlatePass is contracted.

    Sales & Marketing

    Reviewed Aug. 31, 2019

    Dollar Rental car from Logan Airport in Boston. Transponder rental per day $12.50 per day declined. 10 day rental. $6.90 in tolls. No problem as MA has a no cash system. Problem is a FIFTEEN DOLLAR per transaction "Administration Fee" which brings a $6.90 toll bill to $51.90! OUTRAGEOUS. It is not worth it to rent the transponder when you only know you will be going in and out of the airport and perhaps one more toll randomly however the "Administration Fee" is a racket and I will question it. One time fee for the rental may be tolerable however NOT per transaction. Hope that they do NOT qualify for BBB certification. This is a scam. Pity help international travelers who rent cars and then receive this charge automatically.


    Reviewed Aug. 16, 2019

    For $1.85 toll they will charge $5.95 for their fee. This company legally rips people off. They think they can continue with this but it's so simple to rent local people's vehicles at a much lower rate plus no hidden fees like this that will hurt your pocket. Because this is just one of 5 tolls I passed. Total toll charges were $5.75. PlatePass charged me $17.85 thats a whooping $23.60!!! thanks but not getting me again EVER!

    Reviewed Aug. 6, 2019

    I've been a long time Hertz rental customer and sadly the PlatePass program is going to force me to switch to another rental car company. I've already had at least 3 different disputes on toll-charge for rentals even though the tolls were paid cash. I was able to provide evidence. However, the company can care less. I refused to pay one of the said tolls and the charge went to collections. This is a horrid service in which Hertz will pay with loss of customers. Do yourself a favor and find another rental company that does not use PlatePass. Just an example, I rented from Hertz recently, paid a $1.05 toll with CASH and PlatePass billed me $1.05 plus $14.75 "convenience fee". That's like a 1000% markup! I have the receipt and can fight it but don't have time for the nonsense. I give up on Hertz.

    Customer ServicePriceStaff

    Reviewed July 23, 2019

    April 22 2019 I became a driver for LYFT and used one of their cars because I do not own a car right now. Just finished battling cancer for the second time and need a job badly. I signed up and started working. After about 1.5 months I received a bill from a company called PlatePass, I did not know who they were. SO called them and they said the car I used to drive LYFT is a Hertz Car and I said yes. They said PlatePass was the company that pays for me when I cross a bridge here in Northern CA. I said, "No I do not own a car right now." But I use to and I have a FASTRAK account and every time I have taken passengers over a bridge I held up my FASTRAK responder and I heard the beep that it was accepted. Then FasTrak kept sending me emails stating I need to add more money onto my account and I did (about $200.00) which I could not afford but needed in order to do the job.

    I called FasTrak - they pulled my record and somehow the transactions they had did not match the transactions PlatePass had??? The funny thing is after driving for Lyft all day I do not use the car for my personal use... too tired. Yet I get a bill from PlatePass $264.00 and another for $119.00 which I cannot afford to pay. I went to the LYFT office at 2500 Arden Way in Sacramento CA (which is where I trained to drive LYFT and got the car). Hertz and Lyft employees do not seem to talk to each other. When I asked Lyft why didn't someone tell me about PlatePass they stated, "You have to ask Hertz," which the Hertz counter is right next to the LYFT counter. I asked Hertz but no one could tell me anything because if I had known that PlatePass was going to charge me it would make no sense in driving for LYFT.

    The rental of the car is $245.00 per week, you have to make 20 rides and then and only then after that money is made you can make your money. I never made more than $290.00 one week. I no longer drive for them because I am not paying PlatePass and am waiting for FasTrak to figure out what the hell is going on. LYFT is also pretty scamish as well. While training you they never mention PlatePass or anything and I recently sat in on a new class of drivers when I was returning their car to see if they mention that to them as well and THEY DID NOT. I will turn this over to an attorney very soon.

    Customer Service

    Reviewed June 20, 2019

    PlatePass is the company that the rental car companies use as a scapegoat to gouge customers for tolls. Avoid this issue by bringing your own EZ-Pass that you have for your personal car. Because if you go through a cashless toll then you will automatically be enrolled for PlatePass and by then it's too late. They already nabbed you and you'll need to call them up to complain and plead with them to reduce the fees. What an unreal business model.

    Customer ServiceContract & TermsOnline & App

    Reviewed May 14, 2019

    Received bill on the mail after Hertz gave PlatePass my info (which they should not have done in the first place). Tried to pay via their website, but THEIR system does not recognize the very info they sent me in the bill (Hertz rental agreement, return date etc). Called phone number to try to pay, same result: their system does not recognize their info. So, the only option left is to send them payment via mail. Now, what guarantee do I have that a company this incompetent will not misplace my credit card number?

    Reviewed April 8, 2019

    I rented a car from Hertz and used my personal SunPass to pay tolls in Florida, and received a bill from PlatePass for my 1st toll out of MCO along with a 1 day service fee. THIS ISN'T THE FIRST TIME THIS HAPPENED!!! I guess most people just pay the $7.70 instead of wasting an hour on hold to fight it, but since this has happened to me multiple times, as well as, others I know, they definitely need to be investigated for this practice. Note - PlatePass will eventually reverse the charges, but only after you also contact SunPass and Hertz and provide proof of the time of the rental and SunPass rental vehicle activation. Hertz keeps blaming PlatePass and PlatePass says it's Hertz - PLEASE HELP!

    Customer Service

    Reviewed March 25, 2019

    I rented a car from Hertz to go to work while my car repaired. 1 week after returning car I get a bill PlatePass invoice. I was shocked because I drove local never left state. I called Hertz. They directed me to PlatePass who told me according to their toll records I was driving around NYC used for tolls!!! As upset as I was I figured they will look into their mistakes and fix. Instead I get email saying I'm responsible for these charges!!! Last time I was in NYC was 4 yrs ago! I was at work the whole time in CT. I'm going to report to BBB.

    Customer ServicePriceStaff

    Reviewed March 1, 2019

    BUYER BEWARE: I’ve been a loyal Hertz Presidential Circle member for about 2 years now & I’ve noticed in the last 2 months (so a pattern is developing) that Hertz in partnership with PlatePass has been charging both my credit card & now my debit card with tolls for areas where I never drove through, or tolls I just never incurred. Whenever I rent any car, my first option is to avoid toll roads & if I can’t do this, then I make sure I pay my toll with a CASH attendant so I get a receipt ALL THE TIME, but as some of you may know, or may not some roads are strictly Cashless now which PlatePass seemingly is aware of.

    If you google PlatePass complaints you shall see all the things they’re with Hertz are doing to their customers across this country & it’s just not right. Their business practice is to just take whatever charges out of your card account, at which point you’ve to contact PlatePass to dispute this, then as usual they waste your time, saying they shall review the case & contact you in a few days by email, perhaps refunding the money. The question I asked one of them (the Supervisor mentioned below) is why didn’t they do this before they charged my accounts, perhaps just as a courtesy for being a Loyal member? But no, it’s about getting into your pockets at whatever cost! At the local Hertz where you’d have rented a car, even if you speak to the manager there, they just give you the 800# for PlatePass so you’ve to get back your money yourself.

    I just wasted time this afternoon talking to the Supervisor at the PlatePass # (877) 411- 4300 making my complaints about this form of thievery, & yesterday too I had to call the manager at the Maplewood Hertz in NJ & complain to him too: both said they’d pass it “onto their higher ups” which is code for they can’t do anything for you. Like I said you shall have to get your money pretty much on your own, & why is the benefit of the doubt in their favor, when you're the customer who honestly didn't incur that toll charge? Before these 2 calls again I had on different days wasted time calling PlatePass & talking with someone, then I did that weeks ago for charges which seemed to reappear this week. I'm now concerned for the rental car I returned a few days ago, PlatePass will charge me who knows what for tolls I paid in cash.

    Perhaps they’re hoping none of you shall notice but like I started this BUYER BEWARE when renting with Hertz. I’ve never had any such problem with Enterprise who I’ve rented longer with, & don't be afraid to complain since probably the extent of the problem nationwide will remain hidden with loyal customers just taking this abuse quietly, & this they're probably counting on.


    Reviewed Dec. 17, 2018

    All. Was just scammed by Hertz Plate Pass. They're charging me for Illinois Tollway tolls that were PAID via my IPASS on locations, dates and times on their invoices! These folks NEED to be taken to court. These are the BUMS who operate RED LIGHT cameras around the US. Chicago and Illinois THREW them OUT after years of shady dealings and fraud on drivers. Any lawyers out there? Class Action?

    Verified purchase

    Reviewed Dec. 3, 2018

    I picked up rental from Hertz at Boston Logan Airport and was charged 17.80 for toll charges on my credit cards. #1 I had no choice of paying this toll myself which would've been 1.50. I was not aware of the outrageous toll charges that these two vultures are ripping off people for. 5.90 plus a "CONVENIENCE FEE" of 11.90. That is abuse and something need to be done about it especially when they take it upon themselves to charge your credit card. Disgusting and very abusive!!

    Customer ServiceContract & TermsStaff

    Reviewed Dec. 2, 2018

    This is my 4th time having to dispute Plate Pass charges. I call and complain to Hertz who always blames PlatePass but I sign a contract with Hertz. First PlatePass sent an invoice for tolls in Long Island. I rented in Rochester and stayed in Buffalo. I sent two dispute messages from their site which they did not respond to. I should have been able to reply to the invoice. Then they charged my card automatically. Meanwhile I have to prove that I was not on Long Island while they already have my money. They are going to drag out this dispute and see if I give up. But it's $150 in tolls. They will continue to abuse customers who didn't want their services until they end up in court.

    Customer ServiceStaff

    Reviewed Nov. 30, 2018

    I picked up a rental while my car was having insurance work done. I asked about the toll fees because I normally take a toll road to work. I was told that any toll charges would be billed to me after the car was returned and that I could pay them then or see about transferring them to my NTTA account. Over a month later I received the bill from PlatePass, has the charges and a $5.95 per day fee for "convenience". When I asked about transferring them to my toll account they told me I would have to contact NTTA to see if they would do that, the rep said this was a pause as if she already knew what was going to happen so I'm guessing this is the norm with these crappy service offered by Hertz.

    Called NTTA and they told me the only way I could have paid the reduced rate and avoided the $5.95 per day fee is if I had contacted them the day I got the rental and added it to my account. When specifically asked about it at Hertz I was not told this was an option but when I called back to complain they said it was explained to me as an option. What a load of crap.

    My company employees 20k people across the US and I work in a department that handles travel for our sales team and management. I received a list of the companies that do NOT use PlatePass and we are re-aligning our guidance to traveling employees not to use Hertz, Dollar, Advantage, Avis, etc and stick to Enterprise for rentals to avoid this scam.

    Customer Service

    Reviewed Nov. 8, 2018

    The same thing just happened to me from Hertz and PlatePass for 101 dollars there has to be something we all can do about this. Please help. I'm sitting here crying. I'm a single mom in school and I feel like I have been robbed by Hertz and PlatePass. I complained to Hertz and they said the charges are mine. I never went to New York or the other place on the invoice. I disputed them with my credit card company and they decided the invoice was correct and closed my dispute. Now I'm waiting to hear from PlatePass. I sent them documents of my whereabout, I was at the hospital work at the post office, etc. Someone please help.

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