PlatePass.com Reviews

Hertz did not inform me of this company that they contract with to drive through tolls. A $9.99 administrative fee is a rip off and should be against the law. Do not rent from Hertz in Florida. Or Thrifty.

I got a bill from them because I entered a toll road that is free where I got on. They refuse to do anything about the charge. I contacted Thrifty and they credited my cc, no questions asked. Customer service SUCKS.

PlatePass very horrible customer service. After I talk and give my Rental Agreement rather to take my payment transfer another agent and wait for more 30 minutes. This Platepass have lots Scam by message. They don't care about customer only is too make money.

I am filing this complaint regarding the dishonest and frustrating business practices of Hertz and their partner PlatePass. I was wrongly charged $56.60 in toll fees, even though I used my personal EZPass transponder during the entire rental period. There was no PlatePass transponder in the vehicle. Despite providing multiple pieces of documentation—including toll statements clearly showing the tolls were paid through my own EZPass—PlatePass refused to take accountability and continued to stall the refund process.

In my Thrifty rental car, I assiduously avoided toll roads, kept the transponder shielded, and where a toll road was unavoidable, sought to pay cash. Nevertheless I was hit with a $2.50 toll (oh well) plus a $9.99 "convenience fee", which is ridiculous because there was nothing "convenient" about it. It was, in fact, completely unavoidable.

Two weeks after I rented the car I got charged on my credit card for a charge of $140. I called up and they told me that some of it will be refunded but I’m still getting charged for two tolls for the Queens midtown tunnel in New York, which I know I never used the five days I was in New York. I stayed in Queens the whole time. It’s a scam that I asked him to send you a receipt to send me your receipt with the times and I’m like 25 miles away at the times and dates that I use this toll. It’s a total scam and they should be shut down. I don’t know if this is just a hertz problem or if other federal companies have this problem but I advise people not to if you hear PlatePass.com. It’s just a scam. Don’t go near them. I asked for a receipt. They sent me something without even the plate number on it. I mean, I could’ve printed it up at home myself

This is an absolute SCAM. They charged my credit card 500.00 claiming I declined PlatePAss, which I did not. I have been trying for 3 weeks to resolve and cannot get a live person to contact me. BEWARE...

They will saddle you with additional charges not discussed by their agents weeks after your rental, EVEN if you CLEARLY ask them if there are any "additional charges". They are dishonest and sneak in additional charges where they can.

Hertz does nothing....

This service is presented less than transparently so I am condemning Dollar Rental Car as much as I am PlatePass. The service charges exceeded the cost of the tolls I actually accrued by 2/3rds. When I reached out to explain the fees they never responded. On the back of their paper invoice they claim the fees are to cover their costs and the invoice. If their operations are so poor that their operating costs would be this high, they should not be in business. They are gouging drivers for profit - it is that simple. It is disappointing when corporations like Dollar farm out their service administration to sleezy 3rd party organizations like this one.

Scam company. This should be against the law. They're practically stealing from people. They seem to just come up with a bunch of charges out of nowhere. This is way more expensive than what tolls normally cost.

Went through one toll and I was charged a "convenience fee" that was more than the toll. Hertz Platepass is an absolute scam and a ripoff. There is a class action suit about it now and I hope they win!

I had a loaner vehicle through hertz courtesy of Chevrolet, we had the loaner for 43 days, after our case was closed, PlatePass charged my card $867 for tolls WE NEVER EVEN WENT THROUGH. It’s been 20 days and I still haven’t been refunded, I put a dispute in with my bank today. I don’t know where they’re getting this information from but we never went through a toll, also there wasn’t even a transponder in the window.

An absolute scam - I ordered a car rental from Dollar Rental in Vermont and they charged me for tolls in New Jersey. I contacted PlatePass customer service to ask where the tolls were charged (since there were none in Vermont where I was traveling) and they indicated I drove through tolls in New Jersey, which is impossible. I've requested a refund and it has been weeks of them saying I will hear back from their "Review Department" in 1-2 business days.

What a scam. This should be illegal. I'll pay a fair price for my rental tolls however charges in excess of 100 for a single toll are ridiculous. You really have no other option and the rental companies take full advantage.

I traveled to Rockland County NY for a funeral. I rented through Hertz and was never told about PlatePass. I have traveled to the same destination at least six times in the last three years and never received a ridiculously high charge. Plate Pass was apparently not implemented by Hertz on those trips. My toll driving was limited to about 40 miles on the Garden State Parkway each way on two days (Newark Airport to my destination and back). The rest of my stay was on surface streets in Rockland County. I was gone a total of 8 days and was charged a flat rate of $155.94. I will call PlatePass on Tuesday and complain. If I do not receive an adjustment immediately, I will ask my US Senator to contact the FTC. This is an interstate issue, therefore the Feds need to get involved.

Correspondence from Hertz indicates I declined PP All Inclusive tolling and as such $104.95 was added to my cc for a 5-day rental. I was never given the opportunity to decline the program because I was never asked. Gold members aren’t required to fill out any paperwork at the start of a rental. And while I’m certain I went through a toll over the 5 days it didn’t amount to $104. I’ve made several attempts to resolve this by phone but Plate Pass auto callback doesn’t call me back. Hertz stellar reputation is being seriously damaged by its association with this outfit. I hope they know it.

Bridge toll = $7 in Bayarea, CA. Got following charges from PlatePass. Toll Charges: $17.50. Convenience Fee: $19.98. These are ridiculous charge for a $7 dollar toll. I will never use Thrifty or Hertz again as car rental.

They tried to charge me $500+ for tolls while my husband was in the hospital and I rented a car just to go from the hospital to the hotel for a month. Asked for an itemized invoice but can't get anyone on the phone or to respond to email. Just disputed it with my bank. Don't pay a dime to these people. It's a SCAM.

As with so many other reviews on this site, I have been scammed, not once, but twice by PlatePass as arranged by Hertz. As others have said, Hertz just tells you to call PlatePass. PlatePass gives you the runaround, claiming that the system is automatic and cannot be wrong. In our case, we used Google Maps with the "Avoid Tolls" turned on. It worked beautifully, as we were not directed to a toll road at any time. Nevertheless, 2 weeks after our return from Dallas, I received a charge on my credit card from PlatePass. I guess I file a complaint with the Texas state attorney general's office. As this is as blatant as scams get. Richard in Seattle (PS -- you really need to add a zero star button for PlatePass.)

This is a complete scam toll company operated by the support of Hertz and other companies. They charge whatever they like. $20 toll ends up as $80. They already faced couple lawsuits on this and continue to scam. I hope someone starts another lawsuit. This is day time thievery!!

This is a SCAM company which will charge you tolls that you never incurred. I rented a car from Dollar and I declined EZPass because I have my own transponder. They charged me a bunch of tolls anyways and after I submitted a statement from my Illinois Tollway account; they still charged me for a toll through a toll booth that I NEVER WENT THROUGH along with an "administrative fee". If you have Plate Pass in your rental car; you can rest assured that you will be scammed by them.

Astounded Hertz works with them. My company was charged over 2,000 dollars in incorrect toll fees. We never used tolls, or enrolled in the PlatePass program. When we inquired about the incorrect charges, it was stated they can give us a discount but that's it. Thankfully we had TRACKING DATA from our fleet manager that showed we indeed - never used tolls. If I could give PlatePass a 0, I would.

PlatePass is a SCAM! After renting a car through Hertz, I was charged a whopping $519.80 when I NEVER used the PlatePass service. When I inquired about the charge they claimed that I had gone through over 100 tolls. When I asked for a breakdown of the tolls and charges they said they weren’t able to provide me with that unless I made a dispute. I proceeded to dispute the charge. After disputing, I still never received a breakdown, but I did receive an email stating that they found a discrepancy and would issue a full refund to my original payment method within 5 business days.

Got charged over $60 for accidentally taking a wrong turn and traveling about half a mile on a toll road. Of course, no warning and no possibility of preventing it, they just charge you the max price over the whole length of the rental despite me never using toll roads (except the accidental turn) and never intending to. Absolute predatory company, should be sued out of existence. Shame on Hertz, previously reputable company, for perpetrating this scam.

Why do we allow companies like this to exist? I was not informed by Hertz that they use this company, and I was charged $30 for a $1.60 toll fee. Outrageous!!! I wish the California Dept. of Consumer Affairs could do something about this price gouging.

We rented from Hertz in Las Vegas and returned the car to the same place after driving 197 miles. 2 weeks later we got a $28 bill from PlatePass for tolls that were incurred in Dallas -- over 1200 miles away! It's obvious these people are either trying to make money off people with as little effort as possible, or they're a complete scam. All they had to do was check the rental agreement and see that there's no way we could have driven to Dallas and incurred those tolls, but I'm certain they were hoping we'd just pay it out of ignorance. I'll avoid renting from Hertz, Dollar or Thrifty in the future (which is sad since the rental experience itself was great). If they're going to depend on a company like Platepass, I can't trust them.

Outrageous charging for toll fees, $130/week for 4 weeks rental, incurred around $30 toll fees during this 4 week period, ended up being charged $570. Rented car from Hertz who outsource toll processing to PlatePass. Beware Hertz and PlatePass, you will be shocked by the bill after returning your rental.

Dollar rental worked with this company and it somehow set the default option to all inclusive which was $27.95 per day in NYS. This is very high, I am not sure it would be even possible to achieve that bill unless someone just went back and forth on a high toll bridge.... The way this is setup is unethical. I had to call them and then they changed my bill from $475 to $98 (still high). I had to escalate to a manager to avoid being a victim of literal "highway robbery." Just don't' activate the transponder in a rental car, it is cheaper to have it bill to your plate. What a scam!

What a horrible experience! Really feels like a scam. Rented a car from Thrifty July 20 2024 for about 10 days. We ended up having to use EZ Pass for one toll during that time. The resulting charge on my card from Platepass was $233.91. Outrageous right? So I tried to call them to resolve the matter but you can't get through on the phone. I finally connected with a Platepass agent but he pretended not to hear me due to a bad connection and hung up. I am now waiting on hold for over 30 minutes without getting an Agent. Clearly this is part of their scam. Do whatever you have to do to get and use your own EZ Pass transponder. I'll have to dispute via my credit card company and go from there.