Payless Car Rental Reviews

Beware when renting a car from these crooks at the San Francisco airport. The upsell charges are not transparent and the clerk I rented from was an outright liar. I rented online a compact car for what seemed like a reasonable price. Payless is not a convenient location like other rental agencies but initially I thought no problem because the presumed savings were good. However, after waiting in line for 45 minutes I began to doubt the value of the online savings. When I finally took my turn at the clerk's station, I was immediately placed into a upgrade car. I told the clerk I would stick to the original rental selection. She said, "No problem but the Mustang is the only car available". When I asked if the price was for the original compact car she nodded. Looking back I realize the head nod was weak and hesitant. I left happy to have finally secured a car and off for a meeting. Total time to make this purchase including shuttles from the airport: 2.5 hours. After returning the car two days later, I received no paper receipt but did sign the scanner receipt. Only after receiving my credit card statement did I realize I received a $300 upcharge for 2 days rental. BTW- Contacting Payless corporate is a waste of time. It's institutional fraud.

Payless- Denver, Co. I rented an economy car (because I was driving a long distance and gas mileage was important for me this trip) from Payless last minute as I arrived into Denver. I spoke to a representative via phone and he was very nice and accommodating. He quoted me $58/day price and I accepted as I didn't have time to shop around. When I arrived at the desk, the lady at the counter was terse and immediately tried to upgrade my vehicle. She stated with all the snow in the area, they recommend a 4-wheel drive vehicle and it would only be an additional $20. I declined. She became more terse. Then she recommended I buy their insurance coverage and I told her my insurance covers me, so no thank you. She tried again to sell me their insurance and I refused. More terse. She had me initial that I inspected the vehicle before leaving as we were filling out the final documents. I believed someone would go out with me to check the vehicle out. Instead, she pushed the keys at me and said "The car is at the end of the lot. Use the clicker and you should find it. And if there is any damage, they are taking it right out of your account." I fumbled with my luggage and eventually found the car.

Reserved a vehicle online through AARP Expedia at Payless Car Rental. Took my receipt to Payless to rent the vehicle and had the unfortunate experience of dealing with Rental Agent, Joe at the rental counter. After informing Joe that I had a a reservation Joe informed me that Payless would not be honoring the price that I had been guaranteed through Expedia. Joe stated that since I had not directly rented the vehicle through the Payless website that I would be charged extra for the Roadside Service Plan. Joe then gave me the receipt with the extra Roadside Service Plan charge on it. I then went outside to pick up my vehicle and upon further reading over the rental agreement I noticed that rental contract stated that I could decline to purchase the Roadside Service Plan.

I rented a car through Payless Car Rental using the internet. When I went to the counter, the price went from $184 to $217.34. I questioned Joe, the sales agent, and he said the increase was in the fine print. Later realized he charged me for roadside assistance which I never agreed to. This is fraud. I have been trying to remedy this problem with no success. I talked with other travelers on my flight and the same thing happened to them.

Paid $51 for a compact car rental for one day (a little pricey, but whatever). This company put a $400 hold on our debit card. $400!!!! Seriously... NINE TIMES the rental cost. Good grief!!!

The clerk at the desk, Daniel, was one of the most extraordinary smiling, lying, greedy, scammers I have ever met. He methodically changes the subject as he tells you he is doing you a favor and upgrading you seemingly at no charge like he is your best friend. All the while he does this, he is talking personal stuff to distract you. I told him, "NO to an upgrade charge and NO to added insurance" as I already pay for car insurance with my own company.

Two weeks ago I reserved a 4 door full size. Got a mustang that was about to fall apart. I'm 6'2" and 55 yrs old. Was headed in to see daughter in hospital, didn't think I would make it. Then when I went to return it, they had the return gate blocked with a car. Had to drive around and get the guy to lower the spikes so I could drop it off. Flew in today 20 people waiting, they didn't have any cars. Told me to go ask budget rental. She could have turned her head and asked them for me, they are the same damn people. Behind the same counter. My $13 a day car cost me $29 a day because I didn't time to shop around. At this point I went to Avis. Never Again! Damn Crooks.

I booked a car from ACE (Payless) Indianapolis (E Washington) and went a long way out of my way to pick it up, only to be told that under Indiana law, as a Canadian I had to have an international driving license in order to rent a car in that state. This is insane and incorrect. I went across the street and rented one from Enterprise with no problem, and got a better rate into the bargain. Will not bother with this company under either name in future, and have been happy to share this story with others.

On 9/28/14 I was in Providence RI and I had already rented my car online, upon arrival I went to the counter and had to wait a substantial amount of time as there was only one person on duty and he kept letting people jump ahead. In the meantime I noticed another car company that we have in Florida so while we waited my wife walked over to ask them how long they had been in PVD, being from the area originally I was curious.. The man in front of me overheard my conversation with my wife and I and told the gentleman that we were probably looking for a better price which was not the case.

Las Vegas airport - We booked our car through our reservation with Southwest (who we love) and figured the lowest rate was fine for just the two of us and just needed to get from point A to B, etc. We booked a midsize for 9 days for $239, including $90+ taxes and fees. When we arrived at the counter, the lady was very friendly and talkative and as she's putting the information in the computer, she asked if we wanted just regular or upgraded insurance. We told her we were fully covered with our insurance company and didn't need any from them. She said that we could be charged up to $50 a day for "downtime" if the car was in an accident and that our insurance company would not pay that. We said we would take our chances and declined. This put her in a bad mood immediately but had us initial and sign that we declined. So then she said we were finished and I asked her what the total was and she said $296. I showed her the printout from SW reservation and she said, "Oh that's just an estimate." I kept arguing with her and she looked at the detailed print out on the computer and said, "Well, they didn't include the roadside assistance, which you have to have." We said no, we have it with our insurance and she said there were no spare tires in their cars.

Was in an accident outside Nashville (not my fault) with my son. Car was totaled and towed away. I was taken by ambulance to hospital where the trauma unit cut all of my clothing off. I knew no one in the area and after being released from hospital Payless was contacted. Was told to go to Knoxville airport to report accident, fill out incident report and original contract would be cancelled. Took cab to Knoxville airport in hospital gown, by cab in a wheel chair. Was then told by man at counter that he was new and didn't know what to do and there was nothing he could do for me. We were forced to rent another car from Hertz. The accident occurred on Nov. 1 and because the police report isn't yet available I am still being charged for a out of service vehicle.

Payless Car Rental, San Francisco - I paid for a full size car a Ford Fusion. When I arrived I was told that there were none available. I was supposedly given a comparable car which was not in the assigned spot I was told, so someone had to go out and find it. It turned out to be a compact Mitsubishi Lancer. When I questioned it the manager he said "that's all we have or I can rent you an suv for an extra charge." After an argument which got me nowhere, I had to take this car which when you are 6' 4" tall 250 lbs was quite cramped and we couldn't even fit our luggage in the trunk. The car was filthy and dents and scrapes all around not to mention the stains on the back seats that I don't even want to know what they were. Also the next day the car overheated and we had to pull over and put water in it.

I rented a vehicle from Payless at the Louisville, KY airport on October 22, 2014. The total charge as appeared on the bill was $139.47. My company requires that I breakdown all the charges on my travel voucher in order to get reimbursed. When I added all the charges as appear on the bill, I get $129.31. It appears Payless has added in an additional $10.16 without an explanation. I called Payless and they told me they would email me a copy of the receipt. I have the receipt I received when I turned in the vehicle. Good thing as I have not received a copy of my bill from them. I asked for the telephone number for the Corporate Office and I was told they (the call center) does not have the number. My recommendation is to always add up the amount charged. Ten dollars could turn into $100.

As with the majority of other reviewers I would give them negative stars if it was an option. My grandmother, who lived in St. Pete Beach, FL, recently passed away. Seven members of our family traveled there from three different states and I made the travel arrangements. I usually use a reputable car rental company but since I needed three cars I decided to try to cut some of the costs and I tried Payless. I was only able to reserve two of the three cars from them which ended up being fortunate. I'm not sure I could have endured the anger/frustration/anxiety of dealing with them more than twice.

I rented a car from them at LGA airport through Priceline. When I got there, I had to wait 1 hour 45 minutes for a car because they ran out. I returned the car within 24 hours of receiving it from Payless. They gave me my receipt, which for 1 day car rental was $36.63. A few days later they charged me an additional $264.41!! I tried calling endlessly, and either nobody picked up, or if they did, they put me on hold for 10 minutes and then the call just went to a weird voicemail. I called their main customer service # and they could not tell me why I was charged either. They tried to tell me that I was not even in their system and that I must have rented the car under a different name. Um, I don't think so! They had to investigate the charges and get back to me. They finally sent me a copy of the bill 2 days later, and had charged me $200 for dog hair in the car. First of all, I DO NOT own a dog, and I only used the car to go to Ikea and back. They never cleaned the car before I took it because there was nobody there to do it. On top of that, they charged me an additional $64 in misc fees.

I booked a one week rental car on Expedia with Payless, for a price of $337.65. When I arrived to Payless, they told me that in addition, I have to pay additional fees and insurance at the contradiction of what was included in Expedia. And finally, I paid $633.14. Almost the double of the price originally agreed upon with Expedia. I will never use again Expedia and never again Payless.

I rented a Toyota Yaris or similar from rentalcars.com from Payless for pickup at the Atlanta airport from 10/23/14-10/28/14 for $165.97. The Yaris is listed as an economy car and it is four door and can hold four people. When I got the airport, the clerk asked if I wanted to upgrade to a SUV. I told her "no". She then asked me if I realized that I had rented a Toyota Yaris. I told her that I had (that is what was on the rentalcars.com itinerary as the car type). She then asked me if I realized that it did not have a trunk. I told her that I did not (it sounded wrong and I was suspicious, but trusting).

First thing we booked a mid size SUV to go on our trip to Arizona. When we arrived they tell us that a midsize SUV is a Chevy Cruz. In what world is that an SUV??? Then they ask us if we would like to upgrade to a standard SUV and give us a Toyota Venda which on the Toyota website is known as a midsize SUV however I had to pay an extra 30 dollars a day for an upgraded vehicle. When we called to dispute the charge they told us they would get back to us. After several days into the trip we called them back and they told us they already got back to us via email "which they did not" but that we are welcome to return the vehicle when we only have 3 days left on the trip. When we asked to speak to someone higher after the lady told us she cannot do anything, she told us her manager is not available. We then hung up and I will make it my job over the next year to educate people on how bad this company is on both booking and customer service. Please people do not book with this company unless you want your entire vacation ruined.

I pre-paid for my car... got to SFO and was shuttled to Burl to Payless which I did not know and was charge for. Was on a Sat. with two people working and about fifty people or more waiting. I get to the counter and the rental agent KARLINA asked me if I wanted extra ins. I told her "NO THANK YOU." Mind you this place was crazy. I was late where I was to be.. I am trusting her. The left side of the white contract does not have any initialing, while the right side adds 90.00 for collision.

I travel to Las Vegas about 3 times a year and rent a car every time I visit. I have rented from almost all of the rental car agencies. On my latest visit, Oct 19th 2014, I rented from Payless Car Rental and received the worst experience ever. I made a reservation through Priceline.com for a Full-size car rental through Payless Car Rental. I was quoted an estimated total of $179.03. $68.62 was estimated for the taxes and fees associated with this rental.

We prepaid and were very happy with the price as we have rented cars before in the past. As the clerk was checking us in, he rushed us through because they were busy. And because he wanted to slide extra insurance and extra driver charge without us knowing after we got home a $206.00. Making our Payless Car Rental pay more experience!

OMG!!! I only wish that I had check out their customer reviews before renting a car with them. But as the saying goes, you get what you pay for and cheaper isn't always better. My nightmare experience started when I reserved a vehicle for 7AM pickup at the Detroit airport on Oct 11th. I arrived promptly at 7AM along with 4 other customers. After 30 mins of waiting in a completely empty office, we became and began making calls to their "oversees" call center, where at last we were finally connected with someone who did not speak English, and had zero empathy for our situation. It was impossible to find a local office, or someone who could assist us with our reservations. Okay, now the wait time is at 1 hr 45 mins and still no attendants, manager and no one to answer the phones (except of course the overseas employees) who couldn't provide us with answers and so the next best thing was to hang up in our face.

Payless Car Rental at McCarran Airport in Las Vegas - DON'T GO HERE! This place charged us for the collision damage when we specifically told them we had our own insurance and did not need any extra insurance. What began as a $12.71 car rental (per day for two day) ended up at $156.00!! READ EVERYTHING. DON'T TAKE THEIR WORD FOR ANYTHING. BEST TO JUST STAY AWAY UNLESS YOU WANT TO GET S-C-R-E-W-E-D. I just filed a case with the BBB in Southern Nevada. I would STRONGLY encourage others to do the same!

ABSOLUTE SCAM and THIEVES!!!!!!!! We rented from Expedia. Upon arrival I was working with an agent and denied extra insurance. All was well until his manager - LUIS ** (herein referred to as THIEF) - cancelled the agreement, ripped the contract and said - it was mandatory!!! MANDATORY!!!!!! He said check the policy, blah, blah, blah - after 20 minutes of argument, I decided to check the policy. Surprise Surprise --- IT WAS NOT MANDATORY as THIEF said it was. The insurance is optional! After being called out, THIEF decides that I need to put a $14k deposit on my credit card for the vehicle. According to the policy, they can ask for whatever they want. These people are thieves and it's a shame. They are not allowed in the airport and I now know why. They need to fire LUIS ** and close the location down. It's disgusting.

My husband had rented a car from Payless in Phoenix AZ on 9/28/14. The man who attended him was **. He went to the back and spoke to a co worker, they were laughing then he came upfront, told my husband ok he will get a car. The rental was for 3 days @ $30 per day total of $90 plus tax which it should of been at least $200 but not at all was he offered insurance for the car but they decided (payless) to add it themselves and the total of car rental came out to $ 427.19 for only 3 days plus $350 deposit. I called them, emailed them and no response. I have a copy of my husband contract and has no initials on every coverage that have on the contract. The only thing there is is his name, last four digit of credit card and information of the car was given. I asked for a copy of theirs but no response. I believe they had forged his initials on their side of contract.

Searching for cheap car hire at SeaTac Airport, Seattle WA, Expedia gave me a quote which seemed a good deal at Payless Car Rental, 3150 S 160th St, SeaTac WA 98188. The deal involved paying Expedia $72 for a Car Insurance Travel Protection Plan and paying Payless $214.65 plus $117.29 in taxes and fees (Total 331.94) for a compact SUV for seven days from Sept 11, 2014. When I collected the car, the only extra I agreed to on top of the quoted fee was Pre-Paid Fuel at $60.26. This would have made the final bill about $274.91.

I rented a car for my husband George ** in New Orleans for a rate of $104.99. We ALWAYS pay for a tank of gas up front and that's what my husband thought he had. When George returned the car to the New Orleans airport, he was charges $9.89 a gallon for $107.60 plus 10.75 sales tax on the fuel of $20.94. Now I ask you who charges 9.89 for fuel????? I have sent many comments for the Payless Service Desk and got an email back saying they would create a support ticket request or rep would contact us. Has not happened. The date of rental was 17 Sept 14 - 20 Sept 14. The confirmation #**. Can anyone do something about this company being so dishonest and overcharging? We had to go back to New Orleans this past week and the charge from Alamo for car returned without refueling was $4.50. Please tell me how Payless can get away with these charges.....

When we arrived at counter the agent stated that she wasn't sure if they had any cars left. She preceded to tell us that she had to go check to see if a car they just got in was ready. She came back and stated that there was no one around to ask. She left again to see if she could locate someone and we asked how long it would take. She then said she didn't know and did not offer any suggestions or compensation. We asked if we could ask the other car rentals there for a car as we were already there 30 minutes. We got a car from Hertz and finally went on to our destination after 1 hour.

Rented at Providence airport for a 6 day period. Got a VW with over 32K miles. The ignition key worked hard from the outset, i.e., difficult to turn to the off position and to remove. On the 4th day the key would not turn to the off position, the engine was running and could not be shut down even after removing the battery leads. The rental agreement says to call the rental location at the airport but there was no answer there after multiple tries. The roadside assistance number provided connected to Avis, not Payless. The Avis agent connected me to the Payless roadside assistance center where the agent told me that, since the engine was running, I should drive it (50 miles) back to the airport. Informed her that there was no answer there and she tried to call and confirmed that fact. She nevertheless insisted I drive the car back to the airport.

I rented a car Sept 11th - Sept 17th. I was charged a total of $406.00, $200.00 of that being a security deposit and when returning the vehicle I was told that my security deposit would be returned 3 to 5 business days. I have called Payless Car Rental 3 different times and given a different date each time. I waited for those dates and still no security deposit. I called today 10/08/2014 and spoke with a lady and she said that it was done on the 18th and that it would just be added to my card... I said no that's not right. I used my debit card and it would show once back into my account... This is not right to the paying customer and I will never rent a car from Payless Car Rentals again! Still waiting on my security deposit.

I was forced to buy the Collision Damage Waiver $167.92, in order to get my rental vehicle on 7-5-14, even though I have rental insurance coverage on my current policy, and did not need it. Orlando Agent ** told me I had to buy the waiver or he couldn't rent me the vehicle. The previous 2 years, I've rented from Payless without the waiver and had no issues. When I told agent ** this, he told me that was impossible. I found out later, when I returned the vehicle on 7-12-14, that they were doing this to a lot of customers, if not all, and that the waiver wasn't a necessity to rent the vehicle.

I went on line to find the best deal to rent a car in Toronto to visit Niagara falls. Never had been and was on my bucket list of things to do. Not having a lot of money, was doing my best to found what I thought was a good deal. $33 per day, wow a great deal (not). That's $66 dollars + tax. Wow. More than 1 day rental $37 but fine, ok, total to be $99.71. First they want a deposit $500. OMG, I have rented cars before and there has never been that high of a deposit.. Sorry but I am not rich, just wanting to see a beautiful sight on my bucket list and on a budget. Finally they went to $300. OMG, but I paid now not having money to spend but still get to see the fall for 2 days.

I reserved a car online, with an estimated TOTAL quoted cost, to be picked up at Seatac in Seattle. My husband flew in a day earlier than me, so he picked it up. When I checked my online credit card account, I was surprised to see the charge was $50.00 higher than the quoted price. After calling my husband, he assured me he specifically stated he did not want any insurance, fuel or extra services. I have reserved cars numerous times online, and the total cost is usually a few dollars discrepancy, not $50.00 for a 6 day rental.

I went online to find a car rental at the airport in Louisville, KY. Got a contract at Payless for $90.64 with a pick up on Sept. 7th @ 11 am, returning Sept 10th @ 9 am. I brought the car back with a full tank of gas Sept. 9th @ about 5pm. They tried to charge me $128 until I complained that it was a lot more than my contract. I was told that I bring the car back late. I show them my contract for the 10th. They went to the back and re-worked it still charging me more stating that it was an early return fee this time. $103. By this time, I had to catch my flight.

We reserved a minivan for a week for $366. At the counter I agreed (against my better judgement) to pay $15 a day for "mandatory" insurance--which wasn't of course mandatory. When we returned the car--on time, clean, and full of gas, we were billed $20 for an airport shuttle ride. We didn't ever use the shuttle--we were driven by family to and from the airport. I noticed the charge, but we had a flight to make and we've rented from them before so I figured $20 wasn't bad and didn't dispute it. Then they billed us $70 more than the "receipt" said we owed them. I have not spoken to a human in numerous calls to their office. In total, a $550 bill included $90 for fictitious charges.

I rented a car from Las Vegas... where I wonder what made me go to the desk of this company. The lady Natasha who just wanted to make me rent the car misinformed me... I rented a Chrysler mini van for 8 days with a total more than $900 dollars. I has asked her I need to drop the car in Los Angeles which she quickly said, "Ahhh that is not an issue at all. I'll definitely help you with that' .... and told us that "you need to drop this car just 20 mins drive from LAZ airport..." On the day of my flight back to Pakistan my father dropped me and my family to the airport and went to quickly drop the car as he was informed by Miss stupid Natasha that a shuttle will be provided from the point he drops the car to the airport....

The San Antonio office was completely unprofessional. Since I used a debit card to prepay my rental, they placed a $200 hold on my card - folks make sure you plan for this and read the really fine print. I have called them several times and left messages, they have yet to return my call. I called the 800 number for customer service and the agent was rude and simply told me I had to deal with the local office.

STAY AWAY FROM PAYLESS CAR RENTAL IN PHOENIX. Payless in Phoenix airport uses the old bait and switch. After I told them and showed them that I had full coverage insurance and declined the roadside assistance, it was still on my bill. I pointed it out and he said, "oh yes, let me fix that." He (David) then shoved another paper in front of me and said we are all good now. Just sign here, here and here. I signed and left.

Rented a car in Vegas and within 10 miles of leaving their facility the tire blew and caused a lot of damage. Payless said they would investigate but all they did was sic a collection company on me.

First of all, the price they gave me on the phone was much lower than they charged. The first car they offered me was a piece of crap. They put me in another car, however, it only had 3/4 tank of gas. I didn't realize it till I pulled off the lot. Went back and the girl said it was on the yellow piece of paper she gave me. She just didn't bother to tell me. This was true, however I have never rented a car that you returned without a full tank. I think this is one more little way they rip you off. She put me in a third car. This doesn't sound like a big deal, but I have a bad back and had to load and unload my luggage 3 times. The windows are so dirty I can't see out of them when the sun hits them. Besides this, the customer service sucks. I will never use them again.

Warning!!! Do not use the following for a rental car reservation: Payless Car Rental, Montreal Airport (457 Michel Jasmin Road). AirportRentalCars.com (the online agent). FlexRez Customer Service (the parent company of AirportRentalCar.com I believe). On Friday evening August 8, I arrived in Montreal at the proper time with a confirmed Payless car reservation. I had the confirmation number for the rental car, which both Payless and FlexRez confirmed during the ensuing discussions. Why were there ensuing discussions? Because there was no car. Payless had rented all its cars and, shrug your shoulders, tough luck for me. Neither Payless nor FlexRez did anything at all to help address their problem, which of course was now my problem, despite numerous phone calls and emails. There were no rental cars to be had at the airport, nor in Montreal proper.

We prepaid a Payless reservation online for a trip to San Francisco to visit our children. I indicated that I would arrive at 10:30 p.m. That was the time my plane arrived, so it was 11 p.m. by the time we collected our luggage and got to the offsite shuttle area. We waited for almost an hour and finally a driver from an Advantage Shuttle told us that Payless closes at 10:30 p.m. We had to rent a Hertz car for double the price. The next day I called Payless to explain the unfortunate circumstances. They said I should have read the contract more closely, which says their office closes at 10:30 p.m. They refused to give me a refund and are insisting I pay for the entire rental fee, even though I never used one of their cars!

I will never, ever rent from this company again. I looked for cars at rentalcar.com and I choose one that wasn't too expensive and I mistakenly picked Payless. Huge mistake. Not only did we have to call 3 times for the shuttle to get us from the airport to take us to the rental place. But they made me take mandatory insurance which I was already getting with my credit card. I rented a Ford Fusion since I needed a car that would have room for 5 passengers and what I got was a Sentra. When I complained about they said they didn't have this, that only their parent company did. I was charged close to $600 when I was originally told less than $200. This totally pissed me off but I had to do it since we were already there. Again, I will never rent from this company again and I will make it my mission to bad mouth them to everyone I know.

I rented a Payless car in Seattle for 5 days. On Day 4 the car was towed. When I went to the towing company to pick it up, Payless refused to fax a copy of the rental contract so I could retrieve the car. I was forced -- disabled and with a child -- to find my way back to our hotel (which was luckily at the airport). The next day I was told that they were on their way to pick up the car. They waited a week. First they charged me the $200 deposit for late return of the car. Since then they've charged me more than $600 (in two different transactions) with no notice, invoice, explanation, or anything. (I am fully prepared to pay for the ticket and tow and tried to do so already.) I dealt with a few different customer service people; the supervisor "Maya" was the WORST. She was rude in addition to being unhelpful and disinterested. Terrible company. Terrible policies. Terrible people.

I rented a car to go to Jacksonville to attend my son's Swearing in ceremony to the Navy and to see him off to boot camp. I picked up the car. I was given misinformation about the cost of insurance and the cost of refueling if I brought it back empty. I was told comp and collision insurance was $17. I was not told it was per day. I was also pre-charged $27 for insurance when I reserved the car so I was charged twice. I was told that it would be $3.17 a gallon if I chose to do a pre-order refill. I was not told it would be $10 a gallon if I didn't chose the pre-order and brought it back in need of gas. I realize this was on the contract, but I feel very strongly that the rental agent should have informed me of this verbally.

I rented a car from the airport Payless Car Rental company in Phoenix, Arizona. Original quote was $162.83; final bill $404.82. They charged me for collision damage waiver though I said I didn't want it because my insurance already covers for everything; they said initialing says you decline but the fine print says you agree to purchase. YOUR receipt doesn't show what was initialed or not. When I saw the final price prior to taking the car, I commented that it was high and Dewry stated it was because of a $200 deposit for the car and not to "worry because you'll get it back when you return the car". When I returned the car, he then stated that it was an additional $200 that he was talking about, not the $404 (nowhere in the conversation was the price of $600 mentioned).

They were going to charge me an extra $4.99 per day. When you give a price it isn't the final price you will pay. Employee said it was on the website. He was customer no service. I go to Las Vegas 2-3 times per year and will NOT RENT FROM PAYLESS.

I can't believe that a company would charge a "convenience" fee plus the tolls when the state of Colorado does not allow you to pay the tolls as you drive through them. I do not have a problem paying tolls. I should have the opportunity to pay at the time I go through them. Since this is your policy, I will never again rent from Payless Car Rental.

Worst experience of my life!!! This place should be shut down. It's the biggest scam I've ever encountered! For starters if you ever need to get a hold of them, be prepared to waste about an hour of your time redialing until someone finally answers the phone. The car they gave me had a tire that lost air every 100 miles I drove, so I had to stop every hour to put air in it. It also made a very concerning noise when going over 45 mph. I was practically waiting for the moment that the car would break down on the side of the highway. (Thankfully it didn't.)

When comparing quoted prices, beware of Payless. I booked at a base rate of $126.24 + $3.79 "taxes and fees" - but there was no disclosure that their mandatory liability insurance (plus a CDW) would boost the cost to TRIPLE that quoted rate. I was left wondering, whether the seemingly much higher prices of the mainstream rental companies would have ended up being much cheaper. But, after two days of travel and having taken a shuttle and then waiting 1/2 hour to be served - who has the energy to try to alter plans in a foreign language. The local rental agent was very friendly and professional during pickup and drop-off - and I was perfectly happy with the car itself. But I did feel tricked by them quoting 1/3rd of the actual final cost.

I rented an economy car in ABQ, NM Airport from Payless Rental on 7-20-2014. I had mechanical problems with the car on the second day. I called the rental company, they would not come. I started the car up, eventually shut off everything and took it back with a fourth tank of gas and they charged me $93.65 for gas.

I rented a car from Payless in Seattle. I told them I wanted to decline all extra coverages because I have insurance. The agent asked me for my insurance company and card and I showed it to her. She told me to initial to decline the extras. But they charged me for CDW anyway.

We went to Las Vegas July 5-7th for our daughter's wedding. We paid $99.36 for a rental car through Priceline from a well known rental car agency who had accepted our offer. After driving from Indiana to Chicago to catch our flight, we arrived at McCarran Airport at 11:45 pm (2:45 am Indiana time) and took the shuttle to the Rent-A-Car Center. My husband went to get our rental car but when he immediately returned, he told me that they were out of cars! I went back and talked to the manager and he told me that they didn't have any cars unless you were a Gold Member. WTH!!

I booked my rental on a third party website. The total charge for my mid-size car was 9.00 a day for 7 days plus 12.00 for an extra day was 135.00 including all fees and taxes. I did not have my reservation paperwork with me when I picked up the car and forgot how much. The clerk asked me if I wanted to upgrade at a cost of 11.00 a day. My brother who was with me, said for 2.00 a day more why not. The clerk said nothing. They printed the paperwork and it was 235.00. Since I didn't have my original booking paperwork with me, I couldn't compare prices.

My caution to prospective renters: Inspect! Walk around your rental before you drive your rental away, and document! I arrived in the wee-hours of the night and exhausted, did not do this for myself. Now, Payless (PurCo Insurance) is charging me $$1,060.51 over and above what my insurance paid to repair the 2-tiny holes (fit for a license plate). On the first evening of my rental, I had been emptying items from the trunk, when lights from passing cars revealed what looked strange to me as I walked passed the rear bumper. I looked closer. There were 2-tiny holes on the rear bumper to the right of the license plate. I drove back to Payless and showed them to the Counter Clerk.

My Car Rental Contract was never fulfilled due to unprofessional customer service practices. I made reservation "on line" and paid for it. I have full coverage on my all new cars I own, so any car I drive I am insured. When I went to pick up my car with my Contract (which I already paid for "online") I showed my full coverage Insurance Card. I was asked by customer service located at Las Vegas... 7135 Gillespie Street.... to purchase additional insurance and when I refused, he asked me for my nationality and also ASKED ME if I brought my "UTILITY BILL from my home" to verify my Driver License!!

Please stay away from this company. I used a travel agent and what I was told the cost would be, was just under $200.00 difference from $149.00 which is what I was quoted from my travel agent. I couldn't contact my travel agent due to it being Sunday. They add on all sorts of fees and taxes that you would think the travel agent would know. They also told me I had to return the car with a full tank of gas. When I went out to inspect the vehicle, it only had a half a tank. I have dealt with shady car rental agencies. This one takes the cake. The BBB needs to know about their practices. This website alone is proof they don't care. If they did, they would respond to these complaints.

Payless overcharged me $200 on my credit card and accused me of late return. From many social media, the same branch has many late return dispute within 6 months. Obviously major operations, failure to register return cars with correct time stamps. They imposed failure to consumers' cost. As usual, the local office won't respond to your complain and the headquarter doesn't care.

I had made a reservation for a vehicle. For unseen circumstances beyond my control, I had to cancel. I know there are terms and conditions but sometimes stuff happens. I was scheduled for a transport pickup for my car to back east. Long story short, it was canceled and I was not aware. I called to cancel my car and they said because it was not a 48-hour cancellation, they said I had to pay for the days I reserved the vehicle. I was willing to pay the 50.00 cancellation fee but of no avail they would not even consider it. My opinion, that's poor business. Yes, their rates are good, but you get what you pay for. I should have read all these reviews before I scheduled this. So sad. Very upset!

I purchased a rental agreement on line for 3 days for approx. 132.00 total with collisions. Once I arrived to Denver Int. Airport Payless rental station, I was helped by Victoria. Who seemed to be a fast talking overly nice person. My fees upon pick up were approx. 260.00, which were double the amount. My reservation number apparently meant nothing to them, except that I reserved a car. I was given a Fiat and was told that she could upgrade me to a compact Jetta for no additional charge. I agreed. I was shoved a piece of paper with circles all over the paper while Victoria kept talking in an overly nice manner and asked to initial and sign.

They added costs to bill which I declined and when they said they would take them off, they added 43.64 for additional gas and will not respond to me. Also I waited in line 1 1/2 hours to rent the car from online reservation.

STAY AWAY! STAY AWAY! STAY AWAY! They are not cheap. Charges on top of your rental rate (not including insurance) will be >50% of the rental rate! Airport based rental companies are 30% more. It makes Payless' cost the same or higher! Bait and switch... Was supposed to be unlimited KM, told only 200 when I got there. Bait and switch more. Was told it would be $38/day including taxes on the phone. Was $47 when I got there.

I've called Payless and left messages with several representatives but to no avail. I don't even have an email for them. The service was horrible and they have not reimbursed me for my deposit. I left messages for accounting but they are not returning my calls.

You get in line at this place, and with the line only 4 people, expect to wait 30+ minutes, as they take FOREVER to just get one person through. Then after you decline ALL additional options, gas, insurance, etc., expect to get billed upon checkout for things you declined. Then submit an online complaint to them, and expect it to take 2+ emails later to get the additions credited. (I am waiting for my bill credits, even though I have an email stating they will.) Overall, SHADY business practices. Go to a reputable rental place if you want to be treated like a human.

These crooks are horrible :( Rented a vehicle online for $290. When came to the counter, agent tricky Kristen offered us an "upgrades" which I reject but nevertheless when she ringed my cc card.... the final bills was $350. When I asked.. they said it was a $60 difference between ESTIMATE and REALITY :( Rejected the deal BUT their Jason **, Corporate Customer Care Center, writes me that they WILL NOT REFUND my money because the contract was a NO REFUND one... trying to make me to use their services. Beware of these thieves. PAYLESS sucks.

To be fair to other Payless representative working at SeaTac rental facility, my experience is based on dealing with representative name started with initial "N" at 9:00am on 04/05. I booked a mid-size car (Nissan Sentra or similar) from Priceline.com for 2 days with a total of $38. At the counter, she asked if I wanted to upgrade the car for 50% off. She said the Nissan Versa assigned to my rental is a very basic car without Cruise control, Auto lock & Auto window. I told her there are only 2 of us travelling and the car is sufficient for us. (Although I'm surprise I had never rented a car without these 3 features). When I picked up the car, it has these entire features. Using such dirty tactic to the extent of lying to customer is unethical & dishonest business practice.

FALSE ADVERTISEMENT. I rented a car to go for a weekend to Orlando. I rented online for 46.00. When I returned the vehicle, it was 173.00. Their excuse was taxes **. I was so mad but it’s my last time using that company and I will make sure none of my friends or relatives rent from them ever.

I checked in to pick up my car rental at Payless and was told they did not have my car available. I was given my bill which I reserved for $134 and it was $252. I asked about the additional costs and it was for additional liability insurance and gas, which I'm told is $3.65 a gallon but the charge came to $66.52. When I asked for the tank size, I was told 15 gallon which comes to $4.40 a gallon. I had them take off the gas and the additional liability insurance as I have my own insurance through Geico and on my Amex. He then asked me to initial in 5 spots and take a look at the car outside.

What an awful experience. Our internet quote was around $600. When we got to the airport in Phoenix our agent offered us an "upgrade" for the "same price because someone had cancelled." As for insurance, he asked us if we wanted full coverage or partial coverage. We were tired and just off the plane and didn't realize that another option was no coverage since we have full coverage already! We told him there would be one driver. When we got our bill it was over $1000! I questioned that and he said it was due to the high Arizona taxes because of the spring training stadiums.

Travelers beware! Payless pulls in customers with low rates, then piles on the add-ons until you're stuck with a bill that is two or three times what you expected. I reserved my car through Travelocity for about $173 per week; with fees and taxes, I was prepared to pay about $289. I ended up paying just under $600, including fill-up, for a car I drove 221 miles. (BTW, the Elantra was badly dinged and dusty; the upholstery was downright gross. But, hey, the price was right ... uh, wrong). The counter agent shoved a form at me and asked for my initials, all the while keeping up a distracting faux-friendly patter. He didn't ask whether I wanted the collision insurance (more than the week's rental fee!) or roadside assistance. I've rented plenty of cars, and I've always been asked (I never take on extra coverage because my auto insurance includes rentals). When I submitted a complaint, I was emailed a pdf of the form I'd initialed (but had not been given a copy of). Customer service offered to refund the cost of the roadside assistance ($34.93) since no claims were made. When I responded that I hadn't needed the collisions coverage, either, they blew me off. I got a crappy vehicle and paid a small fortune for the privilege. Steer clear of this company...

I rented a car at the San Francisco airport from Payless and had the very same experience I now see others have had. I specifically said I did not want any additional coverage and was told by the agent to initial the waivers. When I returned the car and looked at my final bill, I had been charged for every possible coverage, including roadside assistance! I have AAA! I never would have knowingly agreed to those coverages. When I complained and asked for a refund, I was told they had a tape and I had agreed. A tape if it exists must have recorded my statement to the agent that I did not want the coverage. Their rental form is intentionally confusing.

I rented a compact car for use in Phoenix and was given a midsize car instead. This was fine except for the fact that they tried to charge me for the upgrade even though I reserved a compact. The agent I worked with was rude and pushy and I had to wait over fifteen minutes to get assistance when I picked up the car. They also forced me to get the insurance because I only have liability (which they wouldn't accept) and wouldn't allow me to waive the insurance completely and take full responsibility if I got in an accident. That almost doubled my bill. Then, when I went to return the car, there was a ridiculously long line in the return area and I had to wait to get my car checked in for about ten minutes. I wouldn't have minded except I didn't see any employees working or checking the cars in front of me in. Overall, it was a terrible experience. I would not recommend this company to anyone. Pay more and to someone else.

My husband and I rented a car in Phoenix and were given what appeared to be a great rate of $137 for 6 days on a car. However, I believe that the documents that I signed were not the same as those produced by the agent, Katherine when we returned the car. We said we wanted insurance with full coverage. We were told that the cost would be about $60. We were delighted to get such a great deal. Were we surprised to find that when we returned the car that our total bill was over $1018! They charged us $129.90 for an upgrade when they told us that we were getting a special deal of $137.46 for the rental period. When we asked to see the original contract, we were given a photocopy which I believe was modified. When we asked to speak to the manager, 3 of the agents were rude and dismissive. We know that we were misled if not the victims of outright fraud. Switching the vehicle that we had reserved, created confusion.

I was rear ended in Los Angeles on June 22nd of 2013 by a Anton ** who had rented his car from Payless Car Rental in San Francisco. That day I called the rental office and was told there would be a delay until the car was returned. The driver ended up totaling the car in a subsequent wreck and this delayed the response by a couple of weeks.

On February 1, 2014, I went to the Atlanta airport counter to rent a car from Payless Car Rental. The polite young salesman that waited on me quickly printed up the invoice, asked me to sign and initial in several place and proceed to give me the keys to the car. I questioned the salesman about what I was signing and what I'm purchasing. He explained collision insurance is INCLUDED with the rental agreement. I understood that to be not optional and not an extra fee. However, I did initial and sign the agreement. After receiving the car I had time to carefully read the agreement and because I was not given a choice whether or not I need extra car insurance.

WOW. I wish I would have read all the reviews on here before I booked with Payless. I thought I'd save a few bucks - BOY WAS I WRONG. Not only did I wait THREE HOURS for my rental car to get "washed," but they overcharged me by 5x the amount I owed. They initially charged me $33 for 2 days with the rental car. It wasn't until I got home and looked at my online banking that I realized I'd been charged $183! I called Payless, and after being on hold for about 2 hours, finally spoke to a customer service rep. She insisted that I'd returned the car with a scratch on it (which is not true - I returned the car in the exact condition I got it in). Payless refused to refund me any money.

I returned the car at 5 am at the Pittsburgh Airport. It was dark and I had a flight to catch. The attendant claimed that I put a small scratch under the front bumper. It was so small that I could hardly see it. And I know that whatever it was I did not put it there because I drove the car to and from my destination and that is all - without incident. I wrote this clearly and specifically on the paperwork required.

I booked online from Car Rentals.com and thought that Payless was a good fit for what I had the money for. They quoted me 119.30 for 6 days. This is the place at the Orlando airport. When I got there, there was a couple people ahead of me. One guy looked like he was really upset about something. Right then I should have got out of this place. It is a very unfriendly place. When I got to the counter, I showed the lady my quote and I was here to pick up my car. She told me I had to add all extra kinds of insurance. I refused, she then told me if I got in to a wreck that I would have to pay something like 75 dollars a day while it is being repaired, and kept giving me the scare treatment.

I decided to use Payless to save a little cash on our trip. Getting there was fast. But once there it took us over an hour to get to the counter and I get to there I find out that the insurance is outsource. Took me another 15 min. The agent told me that I would need the e-pass because the tolls do not take cash anymore. So I ended up paying $3.99 a day and only used it 3 out of 7 days. The highway does have cash booth. The car I was given had a lumpy tire and whenever I was done driving I had to push the bumper back into place. Pay more, wait more. Going back to Enterprise car rentals.

Beware of this company. They advertise UNLIMITED MILEAGE on their provider websites like One Travel and when I booked a minivan and we called to find out and they told us on the phone it's unlimited. We needed unlimited kms as we were going from Toronto to Ottawa and back. When we got to their office the next day (which we couldn't find easily) to collect the car, the guy told me it's only 200 km free.... and he went ahead to tell me that he can sell me additional kms for about $30 more for 500 kms which still would have not been enough because of the distance.

On Tuesday, January 7, 2014, my husband and I had reserved one of Payless' rentals cars. We went to the airport to get it and instead of being kind the woman that assisted us was rude and very disrespectful to us because we were **. They did not explain their policy to us correctly and sent us on a wild goose chase. They laughed at the fact that we did not understand that they did not accept prepaid credit cards and made my husband and I feel really bad in the process. They treated my husband and I worse than animals. We had apologized for not knowing their policy, but did not deserve to be treated like that. I am a Fulton County School teacher and I don't advise anyone to use Payless car rental because they are cruel and disrespectful to ** customers. I hope that things get better for others in the future, but my experience was terrible.

Don't do it! Stick with the reputable rental companies. Our $214 online reservation became a total charge of $524! Counter agent will aggressively try to upgrade your rental, saying whatever he thinks will do the job, including misrepresentation. Payless is now owned by Avis-Budget Group. You might want to keep that in mind when making your next rental. If in doubt, look at Better Business Bureau, Yelp, Ripoffreport, and many other sites. Stay away from Payless!

The company not respecting the customer and it's not pay for less, its pay for more. It's first time in my life I used this company and it will be last. I will not stop give my experience about them. The manger in Las Vegas airports for this company so bad. Also the employee, the one make the contract, not honest. My contract online booking $98 for 4 days; I find he make the contract about $240. At the beginning I thought its estimation only but when I drop the car they make it actual. This company it will not success soon if they acting by this way.

I rented a car from Las Vegas airport to drive to Zion National Park. They asked if I wanted any additional coverage. I responded telling them I only wanted what was required because I would be covered by my credit card. I initialed where they told me to on the agreement and went to where I had to wait for my car. Upon my return the attendee handed me my receipt only to see my charges had doubled. When I went to the counter to question the additional charges, they told me I had requested the minimum insurance charges that are offered.

I reserved a car for our trip. Our plane was delayed so we were 2 hours late and they said they cancelled our reservation. My original price was $137.02. They told us they could give us another, for $277.90. My reservation is still on there when I look it up, by the way. So we had to get another car, had slowness across country and we were tired. They put us in a car with no gas and a check engine light. We go back in and complain and they give us another car without giving me new paperwork on it. This car we drove one day and check engine light came on and the brake light kept going on. Brakes were grinding on it and when we went back, they said they had no other cars. We kept it but did not drive far like we wanted to do in case it broke down. Complained to manager about whole service and price and reservation issues. He did not even bother to get out of his chair. Also noticed expired tags on car. Never will go here again!! Fraud!

We signed up to rent a car from Payless Car Rental through an online comparison site. The rate was far cheaper than any of the other rentals, and we never tried them. So we went ahead a reserved a car. When we got to the counter it started with: I confirmed the reservation but wanted my Partner to drive. She said that was not allowed and we would have to cancel the reservation and get a new one - of course the rate was considerably higher. She made a comment that "if you are husband and wife then the second driver is free - else you have to pay $10.00 more a day"! So, this is certainly not a gay-friendly organization.

This company must train their agents to lie. I had an online rental agreement. Agent said car was not available but would be happy to find me a replacement. The agent's idea of a replacement was over $200.00 more. I said no and would go next door to another rental company. So agent says would I agree to an upgrade for $5.00 a day. Being in a hurry, I agreed. Big mistake. I should have run for my life. Let's make this short and clear. Online rental agreement $280.00, 9 days. Actual cost, $854.32 plus $250.00 charged to my credit card for gas or towing if needed. I agreed in total to $90.00 in extra charges. I thought I was paying $370.00 range for 9-day rental. Thank god, I have some tech friends that are gonna punish these rip-off Jerks. Let's just see how long it takes to make the national news.

I reserved a car 3 weeks before my Tampa Bay, FL vacation. I order a full size for a pick up at 11:00am on 09/14/2013 Thur 09/21/2013. When I got there the counter person said that I had a choice of 2 - one was a Kia Soul and a Nissan van. I did not order a van and wanted a car. In the mean time I was looking at the Kia Soul because the rep (JOE) ask me to at least look at it and get in it. I was willing to take it but the time I got back to the counter someone else was loading it up. Another rep gave it away (should have been on hold until I gave a answer). So I had to upgrade (not my fault) and what would have cost me $128.00 now was costing me double.

I reserved a car online from Payless Car Rental Atlanta Airport for the Labor Day (2013) weekend. The cost was $92.00 for the weekend ("Great," I thought!). I posted my itinerary to make sure the car rental would know my arrival time. 12:45 pm. by the time I gather my luggage... and rode the train to baggage and to rental car city, it was around 1:50 pm. The counter rep informed me I was late for my 11:00 appointment (huh) and no more cars were available. After a couple of clicks on the computer, she came up with if I paid $60.00 more, she would be able to find a vehicle for me. I agreed to pay more money.

I arranged a 5 day rental from Payless online from their "SFO Location" (i.e. San Francisco International Airport) in preparation for an international flight from SFO at the end of the rental period. Two very important events occurred. First, despite their claims at being an "SFO Car Rental Agency", their office are rental pickup/drop off location is in Burlingame, a full 15 minutes away by Payless shuttle (their answering service recording even announces "Payless, SFO" when phoned).

1 hour before the car was due to be returned, it was destroyed! Keyed, side mirror broken, wiper ripped off. There was no surprise to the staff or questions asked. All they wanted was to charge me a $500 deductible ($200 already held as a deposit). Having a bad experience months prior (charged for a dent on back bumper after return) with the SAME crooked company, I cancelled my debit card before immediately taking the car back. Again, there was NO surprise that they could not charge my card or that I refused to sign their responsibility papers. Has this happened to anyone else?

On a vacation to Las Vegas I reserved a car through Travelocity with Payless Car Rental. Upon arriving at the rental site I gave my confirmation number and ID. I was handed an agreement and shown where I had to initial. Most we're declination of added charges so I initialed all. When the final bill was handed to me the now agreed upon rental was over 100.00 more than what was quoted by Travelocity. I asked the agent why the bill was so high and he explained it was because of Collision Insurance. I told him I had adequate coverage from my Insurance Agency at which point he informed me I had to pay it. Shame on me for not walking away immediately.

Since I posted the last comments, Travelocity has responded in a much better light. I escalated my issue with Payless Rental to the Travelocity Executive Office. They replied immediately about how sorry they were for my experience and they are refunding me the difference in what I booked with what I paid (the cost of that crazy "insurance" they were pushing). Kudos to Travelocity. Payless Rental still deserves the one star. I encouraged Travelocity Executives to please rent a car from Payless Rental themselves to see how shoddy that place is. I really hope Travelocity blocks Payless Rental from being available on their site. Travelocity told me they would be looking into it. Their credibility is on the line!

Red flags abound with this place. However, I'm not as angry with Payless Rental--bad companies are out there in the thousands. Because of that, I book car rentals through Travelocity. I believed that Travelocity would not allow a really bad company to operate through their site. Wow, was I naive. I thought the brokerage fees Travelocity was paid would save me the time of having to research companies myself.

I flew into Tampa at 11:30 am and was picked up at 12:15pm. I arrived at the rental center with customers through the door and angry. Just looking at the parking lot, it was obvious they did not have enough cars, but I was hoping for the best. After waiting in line for 2 hrs, I was told by the Rep that I did not arrive on time so I lost my reservation and will have to wait 30 min. for a car to arrive - no guarantee. I could tell you all the horrible stories of each customer, but would not bore you. Just stay away from this establishment, it's not worth it. It comes off as cheap, but they get you. Read the fine print and even after, be careful. Please stay away. I returned to the airport, walked straight up to the Budget Car Rental counter; I was in a car in less than 15 min.

The cars supplied by Payless have all been excellent. However, the employees are devious and not to be trusted. I rented this car at 12:15am. I received the 'ticket' and asked why it was for $111.95 when my confirmation said $91. I asked where my confirmation was which I had handed to him and he said that he couldn't retrieve it as he had thrown it in the waste paper disposal. He also said the extra charge that I imagined was probably airport charges that aren't shown on the confirmation. When I turned the car in, I found that the extra charges were for 'Roadside Assistance' which I had specifically turned down when I made the reservation.

Our sad story is more of the same. We rented a car online for $98.00 and ended up being scammed for $299.00. We refused the insurance and were charged for it anyway even though the contract stated "Waived" next to the insurance line. Avoid this scam!

Payless Car Rental in San Francisco - After an hour wait, they took advantage of my need to get out of there by charging outrageous fees for things I never wanted. $30+ per day for liability insurance. $12 per day for an unwanted upgrade. They now claim they have a tape of me agreeing to all this (when did they tell me they were taping me?) and refuse to take off any of the charges. A $200 reservation ended up costing $500.

After my recent Payless Car Rental experience, I agree that if the price is cheap, the quality is cheap as well. This was my first rental with them and most certainly the last. I have understood their business strategy very well. They get you in the door with a cheap price online and once you arrive at the counter, they hoodwink into signing up for costly and unnecessary options. Despite my long travel, I was mentally alert to keep refusing every option the salesperson was offering me. What I didn't realize is they also adopt deceptive business practices.

I went to Payless Car Rental today to pick up the car I reserved online through Orbitz, but they did not want to honor the price I got online. Their explanation was something (police?) new was added recently and the online booking would no longer reflect the true price anymore (not verified yet). This new thing is called 'automatic roadside insurance'. I wanted to talk to their manager about this, but the manager is not available (?), so I canceled the deal. Just be aware.

I want to take a rental car for my driving road test. Before I went with Payless, I clearly checked whether I could take the car for driving test. They said I can take the car for a driving test. But later they changed saying, "You should not take car for driving test. Sorry for the miscommunication." Because of his vulgar act, I lost 1 day of my pay and DMV did not allow me to take the driving test. I wasted money. They cheated me. They have a useless manager, **. He is such a useless guy; he does not know anything about rental contract & afterwards he was more of getting money from me. Guys! Please don`t go to Payless; it ruins your life & wastes your time & money. It's a waste of giving a star.

Our family vacation began with a flight to our usual place of destination which meant we were flying into Tampa, FL. Our reservations were made 6 months in advance and now it was time to soak up the sun. First, we got on the shuttle to the off sight rental facility of Payless Car Rental in Tampa, FL. When we arrived and noticed two people ahead of us, we figured that this would be quick and painless at Payless, but instead it was the beginning of a nightmare! I was listening to what the rental agents were saying to the people as they were being processed and a lot of it was concerning to me and sure enough, my wife and I were next after waiting 45 minutes. They asked for the driver's license of all licensed drivers that would be in the vehicle, not of just the driver of the rental.

They altered the odometer and all the records to show me I used 270 miles above my allowed mileage. Therefore, I couldn't prove anything. I won't give them even a star. They don't deserve that much.

I rented a car from Payless in Kansas City and was hit with other charges, making a 2-day rental cost over $400. I go to Kansas City all the time for work and have rented from other companies. This is, by far, the most I have ever paid. I rented the car through their southwest website. I plan on passing this information on to the other tech that go there to not rent from Payless. The price I was quoted was not what I was asked to pay. There is a big meeting there later this year and guess what I will be talking about? This should take a bite out of their rental for the techs that will go there. That’s my 2 cents worth.

I rented a car from Payless Car Rental in Oakland in March 2013. The car that was delivered was filthy and the shuttle was late in picking me up. When I delivered my car, they claimed I owed them money for two tiny chips in the windshield. Funny thing is that the windshield was so dirty when I picked up the car, I would have never noticed chips in the windshield. They tried to make me fill out an accident report, which I refused. Two weeks later, they sent me a $900 bill for the two tiny, I mean tiny, chips that may or may not have been there when I picked up the dirty junker. Their customer service is terrible (bait and switch), and they seem to be "gotcha" focused when you return the car. Stay away and pay more for better service. These guys are bad.

On March 24, 2013, I was charged a "Collision Damage Waiver" at the Payless counter at Seattle-Tacoma airport without being asked about it. I called the manager and she did not reverse the charge. It's the last time I rent from them.

On May 16th of 2013, I rented a car from Payless at Sky Harbor Airport in Phoenix. As soon as I arrived at the counter, I knew I had made a mistake. The man at the counter (Justin. I have no problem putting his name here. He and the company should be ashamed of these practices) immediately started the up sale you've read about in the other reviews. He told me that if I didn't take the renter's insurance at $25.00 a day and something happened, I would have to cover the repair and would be charged $75.00 a day rental for everyday the car was in the shop (I asked an attorney about this at the conference I attended. Completely false).

I made a reservation for an auto in Guatemala City. I was quoted $196 online for 1 week rental. Upon arrival, I was given an additional quote of either $15 a day or $25 a day for partial or full insurance coverage or $371. Upon returning the car in the same condition at the end of the week, I was given a final bill of $553 with no explanation as to how they arrived at that number. As I was in a foreign country in a potential hostile environment, I signed the statement after arguing for 30 minutes with the promise of a dispute. Upon receiving my credit card statement, the bill had gone up again to $615. I complained to Payless to no avail, and now I am having the credit card company obtain an itemized statement.

They charged me the upgraded rate without verbal notice. The counter was crowed and it was late. I ended up being charged about $125 more than advertised.

I rented a car in Phoenix. I explained I was going north and to the Grand Canyon. As we entered the northern part of the state it began to snow hard. Visibility was limited and had no cell reception. At that point, we realized we had no windshield wiper fluid. Actually, what we ultimately discovered is they had filled it with water and everything was frozen. I was not able to reach anyone due to no cell phones. After 2 days of bad weather and having to pull over every 20 minutes to have snow tossed on the windshield (in dangerous conditions), we finally got back to Phoenix. Everything thawed out about 40 minutes from arriving at the airport.

I recently booked a car with Payless. Big mistake! I have booked cars with them before - all bad experiences. On one occasion, I booked a car in Orlando. The agent was rude and obnoxious. When he couldn't upsell on all his extras, he ran my credit card (which took forever). He came back and informed me that the card was declined. I called the credit card company and was informed that the security feature on my card had kicked in. The woman on the phone informed me that the Payless agent had done something when he ran the card. I told the agent what she said and he blew me off. We eventually got a car but it took over an hour to complete the transaction. At the end of the trip, I called the manager at that location and she defended the agent. On another occasion in Las Vegas, I had a similar experience. The agent tried upselling, and when we refused to purchase them, he became visibly annoyed and took forever to finish the transaction.

I rented a midsize car with navigation from Payless through Southwest Airlines. Online I was quoted $209 for a 6 day rental. When we got to the desk, we were told our car does not have the navigation I ordered and that we should go to Walmart to purchase a navigation rather than rent one from them. Then I was slapped with a $145 insurance charge. When I told the man I have full coverage insurance and therefore did not need his "optional" insurance, he proceeded to tell me that I can either pay the unexpected charge of $145 or an additional charge of $300 as a deposit that I was not guaranteed to get back. Keep in mind this is all on top of the $209 I was quoted. We were forced to purchase the insurance or cut our budgeted vacation short.

I booked a car from Payless near the Orlando Airport area. My booking charge for 3 days and 17 hours was $84.98, and I was happy, thinking that I did save a lot.

I ordered an economy car online. I got to Vegas in the wee hours, tired and under duress. I was there for my sister's funeral. I got to the desk. The clerk said, "We're putting you in a Mustang." He didn't explain why, nor did he bother to mention that this would cost me. I signed the contract not realizing at the time that I was being charged for an upgrade. I returned the car and realized my final billing exceeded the online quote. This prompted me to review the billing wherein I realized I'd been charged for an upgrade. I immediately called to complain. I explained my grievance and was told a supervisor would return my call within hours. I never heard from anyone. I called again, was transferred to a supervisor's voice mail and explained my grievance, left my contact information and asked for a return call. I never heard from anyone.

I flew into San Diego with my 2-year old and wife. I have pre-booked an intermediate SUV. We took the shuttle to the lot and I saw a few intermediate SUVs, one being the Ford Escape which I am familiar with. As I was in line, I noticed the employees were dressed in street clothes (the girl was wearing tights and her ** were falling out, the other guy looked like a Mexican gangster). When they had disagreements with the customers, they would hurry them outside to talk. When I finally got to the counter, I said I will take the Escape, a toddler seat and collision insurance. Simon then told me the Escape is a full size and the upgrade is $20 more per day. Do I want to upgrade?

Payless Car Rental ad as "Simple and Quick" should be changed to "Long and Complicated"! To arrive in Las Vegas late at night when you are tired, hungry and exhausted, these are the things we have to deal with. The counter guy still needs to get all the information we put in online. Was it the reason why you guys have online registration to have this "modern inconvenience"? This guy keeps offering all the options of roadside assistance, etc., yet when all the answers were no, he still charged it anyway! Did this guy need a hearing aid? When we wanted the option charges removed, this guy said he had to start paperwork all over again! Was this a trick to the customer to just give in? This guy even asked for our credit card to remove old charges but ended up not needing to do it anyway.

Payless Car Rental in San Diego is deceptive to the point of fraud. Like the others here who have posted comments, I found surprise insurance and "upgrade" charges which effectively doubled my estimated bill. I cannot reach a manager on the phone. I am planning to decline all charges and send a letter to California’s consumer affairs as well as to Payless’ HQ. Apparently, these shops are franchises. I was surprised that a rental rep would be so deceptive and dishonest. They must get a commission on upgrades and insurance. Why else would they include things that are verbally declined?

Buyer, beware! Rental car companies make a lot of their money from selling upgrades and options coverages. There is nothing wrong with that. What is wrong is them "slipping in" extra coverages that you verbally declined (or making a mistake they won't admit to) as what happened to me. I've rented many cars. I always take the sub-compacts and decline all extra options as I did in San Diego with Payless Car Rental last week. The contract was printed by Jonathan, who was at the counter asking the questions and filling out the form. He laid the contract down and drew a number (10?) of small circles for initials and 1 large circle for a signature (as all car rental companies do).

I recently rented a car at Las Vegas McCarran Airport from Payless. I had researched customer problems in advance and thought I had figured out how to avoid the usual traps. I don't have any need for their insurance or other gimmicks. But what I hadn't anticipated was their inability to find my reservation. I had made the reservation online through Priceline and received a second confirmation 3 days before my arrival. When I got to the counter, the agent looked at the computer for a few minutes and then claimed my reservation had been canceled. I handed him a paper copy with the exact details. He said he would "try" to get me nearly the same rate, but his new rate was 25% higher than my reservation.

I’m being charged for car repairs I’m not responsible for. After several days of driving a rental minivan from Payless, it died on us and we barely got it pulled over. No one stopped to help us, and after about 15 minutes we were able to turn the key and get it started, but it died on us again and we barely coasted into a parking space at our hotel. After several hours we were brought an SUV as a replacement and the minivan was towed. Now, Payless has charged me for the repair ($208.42) saying that the van was jumped backwards with battery cables. We never attempted to jump start the van! I called and explained this but they are basically calling me a liar and have charged my debit card anyway. Not only are they completely dishonest but they are rude and I advise everyone to stay away from them and go to a reputable rental agency. By the way, I was hooked up with them through Expedia.

This is about an insurance scam with Payless car rental at McCarran Airport. I made my reservation for a rental car from today 2-20-12 to 2-24-12 via Priceline and got confirmation for a car from Payless! While I was waiting in line, I already overheard most of the conversation with other customers about "Nevada law for insurance" and all those people, although they had their own policy, added insurance to their contracts.

I ordered a car rental for $87, through the Orbitz website. This is something I had done on a few occasions in the past. This time, the best price was from Payless. When I went to pick up my car, I was told by the customer service rep he would feel more comfortable, if I went with an upgrade, then told me that I was mandated to get insurance, and if I didn't, I would need to put down a $450 deposit, that I could get back in about 14-21 days, after I return the car. The manager was unavailable, but I was assured he would simply inform me that this was the policy. I didn't know where I was, so hunting down another more respectable agency wasn't an option at that time. I felt swindled and taken advantage of. My $87 car rental cost me over $340. Buyers, beware of this place.

I called to double check my reservation to find out that I’d been reserved for the wrong days. I was told that when I entered the days I wanted to travel and then clicked on their deal; it automatically updated the dates of my travel to the days of the deal. Now, I have no rental car and I am struggling last minute to find another reservation at 3 times the price. I am very angry.

When I picked up my rental they put a hold of $1000 on my credit card to cover any pending damages to the car. This is in addition to having to buy collision insurance. When I returned the car the rep (Dwight) made sure it was unscathed and then charged my card for the actual rental cost plus the insurance. Then he took me to the airport nearby. Three weeks later I discovered that they did not remove the hold but had instead charged the $1000 to my card. I immediately contacted a Mrs. ** (owner) who said she would look into it and call me back by 9:00 am the following day. She did not do so and has not responded to subsequent calls and messages. What I first thought was a clerical error began to look a lot like fraud. Eventually I contacted my card company and disputed the charge and am currently awaiting the outcome.

I rented a car in Cabo San Lucas, Mexico from Payless which I have done quite often from January 21 - February 13, 2012. I used their promotional vouchers to pay for my rental which is 35% off on January 31. There was a charge on my visa card for $284.24. I called their office in Cabo and told them that I would pay my entire bill when I turned the car in using my discount vouchers and to credit my credit card so I can take advantage of their promotion. I was told that only Sr. **, the manager, could authorize this and to email her which I did but no response. I went to their office, 45-minute drive. She was not available. I talked to her yesterday and she did not call me back. I did not sign for the $284.24 charge. I don't want to have visa refuse payment because we leave tomorrow and I won't be back until May to settle things.

I booked a car with Payless, based on a quote they emailed me for $186 for 4 days. I was just reconciling my accounts, when I noticed that the bill they had me sign is for $295. They included the supplementary insurance, which I clearly stated I did not want, and God knows what else. When I picked up the car, I was obliged to put my initials in no less than a dozen places on a form with incredibly tiny print in a parking garage with poor lighting, as I was rushing to get to a meeting. They are patently running a scam.

First, I did not know that Payless was part of Fox. I have already filed an angry review about Fox in Denver. I should be more careful and read reviews first. I, rented a car through Orbitz for a trip to Los Angeles. The total was $72 for two days. They charged $150 to my credit card. I must now watch to see if the "deposit" comes back.

We rent a car at Omni Hotel, in Cancun, for just one day. When we returned the car they said that was one "bubble" at the tire. They showed us the damage, but we just could tell if we past our hand at the tire. My husband argued that suppose damage could possibly there before, but they didn't listen to us. We even called the manager, but he didn't appear. They charged at our card USD 280.00. They´re not honest, and we don´t recommend they services. We think that the fact we´re Brazilian people encourage him to this.

I reserved a economy car rental in Orlando, FL to be dropped off in Tampa, FL. The agent in Orlando was very rude and gave me a minivan. I did not want a minivan, I wanted the car that I had reserved. The agent kept pressuring me to get the insurance. When I went to drop the car off in Tampa, they told me it was supposed to be dropped off where I rented it. I had confirmed with the agent in Orlando that I was dropping off in Tampa. Now they are charged me a $275 drop fee for a rental that should of only been around $70.

I would give not even a one star, but I had to rate. This company is by far the worst in the rental car market in my opinion. I had to fly to Phoenix because my mother was very ill and I needed to see her before her passing (which she did). I was assured out of the $507.84 that $250.00 of this would come off after the car was turned back in. It was far from it. I believe they not only lied but forged my initials where it asked about insurance coverage. In front of my wife and kids, I explained to him that no insurance or any other extras would be necessary as I am covered no matter what I drive that they offer. He assured me I would not be charged for any extras and I initialed all spots declining any extras.

To begin with, we were never made aware that it would require two shuttles to reach the lot for Payless. We were flying into San Francisco and ended up in San Bruno! We waited an entire hour for the shuttle to pick us up to take us to the office. Once there, the attendants were rude and seemed not to care about us at all. They did convince us to get the insurance, which they said "covers anything that could happen to you."

I rented a car in Phoenix. My cost was $75.00 for car (5 days) plus taxes came out to $134.00. When I picked up the car I was told I could get an upgraded car and insurance for an additional $99.00. I said fine. Well, when I returned the car they charged me $465.00 plus a $250.00 deposit. I was told I would get the deposit back in a couple of days. I raised heck about the $465.00. I asked to speak to the top person over Payless at the airport and the salesperson said he would call the manager. He did come back and gave me $200 off of the $465.00. I will be checking on my credit card to make sure I get my $250.00 deposit and $200 taken off my credit card. I will never ever rent a car from Payless again and will advise all my friends to never rent from them. This was a bad ending to a good trip.

Terrible! This is the most unscrupulous company I have ever dealt with. After overcharging me nearly $50.00 from their original quote and giving me a $150.00 credit (for the rental), I get another $170.00 charged to my credit card. I still have the same $50.00 overcharge on my bill!

My husband and I recently flew to Phoenix. Our flights were late. We had a three hour delay in Detroit to Chicago, and when we arrived in Chicago we had missed our connection. They finally got us on a flight to California and we had to switch planes again to finally get us to Phoenix. Needless to say, we were 6 hours late when we arrived in Phoenix.

When I arrived to pick up my car, they insisted that I take on the insurance, even though I declined. They said that they would need to see a certificate from my insurance company or else they would not allow me to decline. Who has time for such a hassle when on a trip? I glared at them and told them that I wouldn't be able to produce that with the time I had.

They cheat foreigner, and give you any reason why your car is not available. Finally, you will get a compact car for $100/day in Denver. They said the price is different everyday. Expedia said they does not get money when I place order from web, so they can not help at all.

Yesterday, I was with my daughter traveling from Mantralaya towards Gateway of India. The drivers of the tourist cars with number ** and ** were driving very fast and talking on phone with each other. The drivers were so rude that they used bad words towards me when I requested them to slow down as my daughter (2 years old) and I fell down as they put the car in the middle of the lane and then with the one trying to go to the left and the other to the right in a hurry to pick the guests. They should not drive so rough in the busy traffic or should start earlier as my daughter got hurt. They ran away towards Taj Hotel

I rented a compact car from Vegas, and drove only on main highways and roads to our hotel in Springdale, UT. I never moved the car from the parking lot after we arrived because we met up with a friend who had his own car, which had a National Park pass. Three days later, someone left a written message on our windshield notifying us that the right rear tire was low on air. We took it to the local gas station and had it inspected. The mechanic noted that the two front tires were brand new, but the two back tires had very low tread (0.3 was the measurement given to us, not sure what units), and that they were in need of replacement.

I went to pick up my car and they told me they do not insure their own cars and that I would need to have insurance. I told them I had insurance on my personal vehicles, she told me I needed to have insurance on their car. And full coverage would be $35.00. I later found out that was not $35.00 for the week but per day! So, 10 days of insurance cost me more than a years on my personal vehicles. When I returned the car and saw the charges I was livid. The clerk then told me it was $35.00 a day! My car cost more than my airplane flight!

We booked via expedia.com for a price slightly lower than the others. We got hit with extra fees, and worst of all were told falsely that the law required us to buy the extra insurance. We were too busy and trusting to argue and the lights were too dim to read the fine print. And we had a 3 year old to deal with after a long flight. They cheated and lied to us.

On 10 Jul 11, on the way to Maple from Toronto International Airport, I had to enter a toll road. There was no way to avoid it even if I had a GPS with "avoid toll road" option on it. On 19 Sept 11, my credit card was charged $73.78 by Payless car rental without notifying me. I requested a toll report from Canada Inc. company that manages 407 ETR toll. The total charge was $7.52 ($3.65 video toll charge + $3.87 trip and toll charge).

I had received a confirmation online about the exact amount of time I would have the car at a price of $142.00. When I returned the car they charged me $168.00. There explanation was that the car was due back that morning. When I showed him the confirmation with the exact time, he ignored it. He told me I screwed them out of the car for 1/2 day. Those were his words.

I went online to make a car rental reservation. Payless offered the best deal, $11.99 per day. So, I made the reservation. My total was to be $100.59. When I arrived and went to pick up my car, they charged me $279.57. I was told that Arizona required a certain insurance, and that Arizona required a daily tax. I had already checked with my insurance company and they covered rental cars. None of this was stated when I made my reservation. I did complain and nothing was done. I was told that they could not do anything because Arizona required it. I said that it was false advertising to give one rate online and charge something else when the customer arrived. They gave no reply.

When I arrived at LAS to pick up my reserved car, I was told no cars were available. They said they would take me to my hotel and pick me up the next morning. I said I needed a car that day. They said that people were not returning cars. I was told that if I wanted to wait, it might be hours as there were people ahead of me. They at first said they would take me to my hotel immediately. Then, they said it would be about half an hour until the van was filled. They told me to go outside (in the 100 degree heat) and wait. I went to another rental agency at LAS to get a car. That's the last time I'll use Payless.

Very disappointing experience with Payless Car Rental. They didn't have the car (size) that was reserved.

We had a reservation to rent a Dodge Caravan or similar vehicle. We waited in line for 30 minutes while two agents in a semi-temporary trailer made small talk with other clients and seemed generally unconcerned about the line waiting to be served. One client with a reservation walked out without being served, another who was being served walked away in frustration. When it became our turn, the agent wanted to substitute a smaller Chevy Traverse, insisting that it was the same size but that he had a Chrysler Town and Country at a higher price. After ten minutes of showing him that a Caravan was larger (we had six people and their luggage), I had to insist that I wanted what I reserved and he found a Caravan.

We had a reservation for a rental car from 9:05 am 08/05/2011 through 08/09/2011 at $216.20 for our wedding in Vegas. We arrived at the counter in Vegas to rent the vehicle and advised the agent that I didn't want insurance and I have my own coverage. She said that is fine, that I will have the minimum coverage.

Rented a vehicle left a converter in the car. Call to have property returned and they claimed that the car was sold immediately after I rented it. They also claimed that the car had been cleaned out before the sale so what happened to my property. Manager would not return the call to discuss the matter.

I rented a vehicle with air conditioning for a planned trip to Palm Springs area. I knew it was going to be hot and my truck did not have A/C. I used Expedia and clicked "Payless" as they had the lowest rate. I showed up and was greeted by Omar. Omar fully understood my concerns. And after our conversation, I purchased the "limited" insurance for an additional $40 per day. Omar gave instruction if there's a problem with the vehicle. He said that I would just hand the keys over, and the replacement vehicle would be right there. Considering the consequences, I still felt justified purchasing the insurance. The next day, Sunday, July 24, the A/C failed. At 12:00 in the afternoon, I called the number on the card and was put on "ignore". I called back and explained that I was calling back and the A/C had failed. I called the second time and 20 minutes later, still nothing happened. I was upset that time. It was 2pm and I was on my way back to the residence in La Quinta where I'm currently a guest. On my third call back, they needed to find a "supervisor" to call me back. I was really upset, but I was trying to remain calm and businesslike.

Dear Mr. **,